We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78731
Luis
Job Details: 04/08/2021
"Arrived on site for no ice or water. Tested dispenser no water,ran icemaker test,icemaker passed harvest failed for fill. Removed evaporator cover found gap between fan scroll and tower allowing cold air to migrate out and freeze water reservoir. Repaired gap,ran fan test no air migrating to reservoir tank. Customer will need to raise fresh food temp and allow tank to slowly defrost or power unit off for a couple hours with fresh food door open and let reservoir defrost."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/08/2021
Arrived on site to test unit for lights not working. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78747
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed vent hose from rear of dryer and airflow meter now shows good. Dryer is heating and tumbling properly, recommended to homeowner that vent to the exterior be cleaned/cleared by a service, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78756
Luis
Job Details: 04/08/2021
"Arrived on site for water leaking. Removed drain in compressor compartment no obstruction in drain tube,diagnosed drain frozen in evaporator compartment called tech support to document issue. Cleared frozen drain line,ran wire through drain tube to clear any obstruction he led water flow good. SR#7730460739"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Kyle, TX 78640
Leonardo
Job Details: 04/08/2021
Arrived on site to test unit for left side buttons not responding. Test unit and found and console will need to order door office to reshcuekde. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Richard
Job Details: 04/08/2021
Arrived onsite for the refrigerator ice maker container has ice build up. During testing found that the ice maker fill tube that was installed by previous technician was not installed correctly. The fill tube was pointed at an angle where when it went to fill the ice tray it sprayed water down the side of the ice maker and into the ice container. Repositioned fill tube to its correct position and tested. Fill to tube is now pointed downwards and is no longer leaking water into the ice container. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher door not latching. Upon further inspection, I found the door strike bent down and not making contact with the door latch. I adjusted the door strike land tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GFE28HSHCSS
Near Whitney, TX 76692
Jonathan M
Job Details: 04/08/2021
Arrived on site for the refrigerator that won?t display or dispense water and ice. Inspected unit and work area. Replaced user interface assembly and tested unit. Unit begin to dispense water and ice as designed. The customer advised they had already replaced air filter and were able to get it then so unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Kayman
Job Details: 04/08/2021
Arrived onsite for washer throwing existing codes. I called techline for assistance. They recommended replacing the gearcase(W11423758 ) I will return with the UI just Incase techline gave me SR#7730468570. Office to R/S due to part availability. ; ordrng 1 W10721967 (Splutch) and 1 W11423758 (Gearcase)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78703
Matthew
Job Details: 04/08/2021
Arrived onsite for dishwasher not drying. Upon arrival load was being completed. Found that unit is heating. Open door to view dish ware. Found that dishes are drying fine. Explained to customer the importance of using rinse aid and how it affects the drying process. Instructed customer to continue using rinse agent and insure that the unit is getting hot water. Instructed properly loading and drying results on different dish materials. Job complete
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 04/08/2021
Arrived on site to replace oven control. Part I was sent with was damaged in box. Needing new oven control. Office to reschedule. ; ordrng 1 WB27K10423 (control ovn (erc3hp))
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bastrop, TX 78602
Andy
Job Details: 04/08/2021
Arrived on site for washer noise when sensing and water dripping from dispenser. Tested and inspected unit and found noise when sensing is normal operations. Found water dripping from dispenser due to failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ1
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/08/2021
Arrived on site to replace element for range. Replaced bake element and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite for washer not spinning out clothes and not operating. Upon inspection I found the wrong shifter installed on the unit as per svc pointer (W11531483) I replaced the shifter with part #W10913953 and tested the unit through auto diagnostics as well as manual. The unit is working as designed at this time and no leaks were detected during time of service I could not recreate any failures at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model GSHF6LGBCHBB
Near Killeen, TX 76549
Tyler
Job Details: 04/08/2021
Arrived on site for refrigerator needing a previously diagnosed condenser coil to finish a silt system repair. Upon arrival I was able to install the new condenser coil with no issues Ive been pulled a vacuum on the unit for 30 minutes to verify that it was able to hold a vacuum after work for an additional 20 minutes. At this point I was able to recharge the unit with 4 1/2 ounces of Freon as recommended and I was in able to reassembled and tested unit to verify that the pressures upon leaving were at 140 on the high side and zero on the low side unit is fully functioning at this time call complete Warm customer it will take at least 24 hours to cool down before it safe to put food in
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78746
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected the refrigerator, found the fresh food temperature is 65?, freezer temperature is 24?. Inspected evaporator and found frost pattern only on the top third of the evaporator. Took several pictures. When replacing evaporator fan motor Found evaporator fan motor harness is corroded. This has caused control board and evaporator motor to short out.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Manor, TX 78653
Matthew
Job Details: 04/08/2021
Arrived onsite to replace knob. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher for leaking during operation , upon inspecting found the units drain pump leaking from bottom side, checked seal and pump but found no issues, will need new pump to fix leak. Office to reschedule ; ordrng 1 W10876537 (PUMP)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Santa Clara, TX 78124
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect fridge for not cooling upper section, upon inspection found the upper evap covered in ice, the shelve UI was covered in water and corroded. Office to reschedule ; ordrng 1 W10769076 (UI )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Tyler
Job Details: 04/08/2021
Arrived on site for refrigerator not turning on. Upon arrival I found unit unplugged. Customer stated they had no cooling issues before unit went dark. I plugged unit in and found unit turned on fine. I called whirlpool techline who then advised me to run test 1-15. I found 120v from outlet and polarization was good. All test came back passing. Bruce with techline then advised to go ahead and replaced harness assembly to deli drawer because they have seen this to be the cause of customers symptoms with these units. Replaced harness then found after repair unit would not turn on anymore. I jiggled the power cord and found it kicked on. Techline advises they get an electrician to inspect integrity of outlet. Call complete Informed customer it would take at least 24 hrs to cool (no damage in deli drawer during serviceBruce Sr# 7730465147
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Chase
Job Details: 04/08/2021
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Del Valle, TX 78617
Jacob
Job Details: 04/08/2021
"Arrived onsite for unit not making ice once again. Called tech line had me run through diagnostics. Went to test 120, would not go past 02, said to replace the dispenser control. Got Sr#7730460225. Ordered part. Office to reschedule ; ordrng 1 W11330490 (panel-ui)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect washer for vibration , upon inspection found the unit worked correctly loaded and unloaded, customer was doing very large loads with normal setting, customer must use bulky setting to lower spin speed,
We serviced a
IKEA RANGE
Model IGL730CS0
Near Seguin, TX 78155
Chase
Job Details: 04/08/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78665
Chase
Job Details: 04/08/2021
We serviced a
GE REFRIGERATOR
Model GFSF6KKXAWW
Near Smithville, TX 78957
Andy
Job Details: 04/08/2021
Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Temple, TX 76501
Jonathan M
Job Details: 04/08/2021
"Arrived on site for a door seal that?s not ceiling. Inspected unit and work area. The customer advised that since last visit, the lower right hand side of the door gasket keeps falling out and she?s having to push it back in. Found door gasket mangled due to issue with door seal not fitting correctly. Replaced door seal and tested unit several times unit is now working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Liberty Hill, TX 78642
David S
Job Details: 04/08/2021
Arrived on site to install previous diagnosed parts. I gained access to the reservoir pump and replaced with new. I tested the unit and I found the pump now registering the reservoir is is full. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 04/08/2021
Arrived onsite to replace parts to the unit. Replaced both control and Valve. Could not test the unit. As unit was left outside in the elements upon returning.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Matthew
Job Details: 04/08/2021
Arrived onsite to replace previously diagnosed parts. Replaced dispenser assembly. Tested unit in normal wash and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Kevin
Job Details: 04/08/2021
"Arrived on site and replaced parts diagnosed on previous visit, there is no available water, power, or drain connections to confirm diagnosis or repair. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78744
Leonardo
Job Details: 04/08/2021
Arrived on site to replace door and cooktop. Replaced all parts unit not connected to electrical or gas. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Buda, TX 78610
Kevin
Job Details: 04/08/2021
"Arrived on site and replaced control panel diagnosed by previous technician, after replacement ran calibration 52 and test 51 and washer is now working properly, job complete"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Temple, TX 76504
Tyler
Job Details: 04/07/2021
Arrived on site for range giving a burning smell and customer also stating that they are trying to get those scratches inside the oven cavity repaired. Upon further inspection of the unit I could not find any signs of charred wires burnt elements thermostats or any other hardware in the unit Ive been called whirlpool techline and advise them of my findings and after discussing with Butch at whirlpool he advise that we reassemble the unit and verify whether or not the unit does give out the smell once unit is reach 400? or higher as the customer stated. After reassembling the unit and I ran the oven at 450? but I could not get any replication of any burning smells that the customer stated and while on site customer also stated they couldnt smell it either. I then called back to whirlpool techline to report new findings and spoke with Scott who informed me at this point to send him photos of what the inner bake element cavity looks like for further review but this time they recommend no further action with the unit call complete. Butch & Scott sr# 7730274264
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Killeen, TX 76543
Al
Job Details: 04/07/2021
"Arrived on site and inspected range oven not heating.Confirmed the elements were operating, but the oven display was not working.Accessed the terminal block at the plug and photographed the burned harness, which affected the main control.Both elements were fully operational.Customer advised to purchase a new 4 prong cord.Im waiting on another main control and will return with selected previously ordered parts.Office to schedule return services.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near China Spring, TX 76633
Jonathan M
Job Details: 04/07/2021
Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Placed unit in service diagnostics and found an F9E1 error code. The customer advised that the unit will drain multiple cycles and then won?t drain for multiple cycles. Ran the unit through an auto test in the unit ran as designed. Removed drain pump and did not find any obstructions at in the drain pump area. I did have a drain pump on hand from truck stock that I was able to replace. Told customer to call back if they had further issues and we would order control and drain pump for them at that moment if persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Al
Job Details: 04/07/2021
"Arrived on site and installed previously ordered lower dispenser.Removed and replaced the it, tested unit and unit tested as designed without any leaks.Customer satisfied Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
"Arrived on site for freezer icemaker spraying water everywhere. I inspected the unit and work area. I found the ice maker covered in ic and none in the ice tray. I removed the ice try and cleared out all the ice. I rigged the freezer door and preformed a fill test on it. I could see the water spray out the fill tube in a pin stream instead of going down the funnel. I inspected the fill tube and I found the fill tube pinched almost closed. I used my screw driver and reshaped the fill tube. I retested the ice maker fill several times.p, and it operated as designed every time. Job complete. No water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Kempner, TX 76539
Al
Job Details: 04/07/2021
Arrived on site and installed the motor and sensor.Tested the unit and unit tested as designed.Customer was extremely satisfied
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
Tyler
Job Details: 04/07/2021
Arrived on site for dryer making a loud screeching noise upon arrival I was able to confirm noise after disassembling the unit I found that the noise was coming between two different areas the first area was the rollers inside the unit and the second was coming from the blow will come and detach from the motor. I was able to install a new blower wheel and then I also re-greased the roller wheels because they did not show any signs of physical damage but the metal bearing was slightly rubbing against the metal shaft sat on due to grease being heated and removed from the unit during use after making the repair I was able to reassembled and tested unit and verify that theres no longer any sound coming from the machine and customers happy with repairs. Call complete
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Jonathan M
Job Details: 04/07/2021
"Arrived on site for an icemaker that is not making ice still. Inspected unit and work area. I called GE Techline and spoke to Don (no file number). Do you advised that all the normal possible repairs have been made to the unit to make the unit function properly. He advised that he needed me to replace the control one last time to ensure we covered all bases Replaced control and tested unit. Unit did the diagnostic cycle but advise customer to call back if the unit does not make any ice. Call the customer back after an hour and she advised that the unit is about to drop the second batch of ice. Advise customer to call back if there are any further problems. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Tyler
Job Details: 04/07/2021
Arrived on site for refrigerator needing previously diagnosed UI control as well as high-voltage control. Upon arrival I was able to confirm prior diagnosis and that the unit was having a miscommunication between both main controls after speaking with the office and getting further approval for both parts I was able to reinstall two new controls I then reassembled and tested the unit and verify that everything is fully functioning as designed the unit immediately went into defrost upon repairs indicating that boards were sensing the temperatures accurately now and working call complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS6
Near McGregor, TX 76657
Jonathan M
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced interlock kit and tested unit. Unit was still doing the same thing. The customer advised that the unit will heat for over a minute and then will shut off the heat. Ran the unit through diagnostics and did not find any stored error codes. I tested several functions of the unit including the thermistors with all seemingly checking out fine. I called Techline and spoke to Scott SR# 773045999. He advised that he believe the issue to be an issue with the cooling fan not cooling down the magnetron and thus leading to the magnetron overheating and opening the magnetron thermostat. He advised that he did not believe the magnetron thermostat was the issue due to the fact that the thermostat it opens and closes and if it was stuck open, it would not heat again. He advised to return with the magnetron thermostat, the cooling fan, and humidity sensor just in case.Ordering parts in office will need to contact customer about return date due to limited parts availability.; ordrng 1 W10833858 (sensor) and 1 W11230994 (motor-fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lakeway, TX 78734
Luis
Job Details: 04/07/2021
"Arrived on site for no cool in fresh food section. Temp probe reading 53? ran diagnostics weak air flow from vents,ice build up on evaporator cover diagnosed defective thermistors,removed cover assembly,defrosted evaporator,installed new cover assembly secured evaporator thermistor to correct location on suction line,ran diagnostics good air flow changed defrost setting to basic.
We serviced a
WHIRLPOOL ICE MACHINE
Model EC5100XFW
Near New Braunfels, TX 78130
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect unit for not making ice, upon inspection I found the pump not starting when the bucket was filled, Replaced pump and tested unit, all functions returned and made ice. Complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
David Z
Job Details: 04/07/2021
"Spoke with customer via phone in regards to diagnosis on washer. Customer informed me there is an F5E4 code for lid lock present and lid is not latching. Ordering latch / control / console to resolve, latch is likely only needed part. Customer does not want us to come until we have latch present. Office to schedule when we have latch. ; ordrng 1 W11419171 (Control) and 1 W11394572 (Latch) and 1 W11478526 (Console)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH17D7KF1
Near Austin, TX 78734
Luis
Job Details: 04/07/2021
"Arrived on site for water leaking. Diagnosed an obstruction in drain tube,cleared drain tube,ran water through drain,water draining correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Manor, TX 78653
Andy
Job Details: 04/07/2021
Arrived on site for refrigerator not operating properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78704
Jacob
Job Details: 04/07/2021
Arrived onsite for the washer making a scrapping noise during spin. Tested unit heard scrapping noise during spin cycle only. Need to reschedule for 2MAN and 2HR for return. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10883783 (gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Smithville, TX 78957
Andy
Job Details: 04/07/2021
Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. All operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Austin, TX 78734
Robert
Job Details: 04/07/2021
Arrived on job for complaints of not dispensing soap properly. Checked harness and found at the dispenser side the connector damaged not making good connection. Will need upper harness to complete. ; ordrng 1 W11033849 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
Justin
Job Details: 04/07/2021
"Arrived on site for a dishwasher leaking. The customer stated it will for, a puddle in the front right hand side. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and observed the bottom of the unit for leaks. I found no leaks coming from the sump and motor. I observed a small drip from the front right back of the door. I gained access to the inner door and found the unit leaking from the vent wax motor. You can visibly see the vent gasket and vent deteriorating. They will need to replace the vent and gasket. I also found the heating element rusting and the dispenser starting to deteriorate.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
Arrived onsite for washer that wont power on. Upon inspection I found the unit had a stored error code of F6E2 for ACU not heating UI. I replaced the main control and console. I tested the unit and it is now powering on and working as designed. I ran a calibration on the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Jarrell, TX 76537
Tyler
Job Details: 04/07/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found compressor, evap fan, and condenser fan running. Evap coil had no moister, ice, or sticky ness to it. Compressor was running hot but high side line as well as dryer had not heat transference. Amp draw was 1.98 to compressor and slightly fluctuating. Found sealed system had failed requiring a new sealed system. Will need to reschedule once availability of parts is known. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap coil) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Need rescheduled for 2hr ss repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Smithville, TX 78957
Andy
Job Details: 04/07/2021
Arrived on site for refrigerator ice on bottom of FC and dripping. Tested and inspected unit and found failed extension tube allowing water to flow into FC. Removed failed part and replaced with new and removed all ice buildup. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/07/2021
"Arrived on site for has a bad burning smell when trying to run. Not cleaning thedishes and the wash pods don't get used when going through the cycle, the soap dispenseris closed even once the dishwasher is done/SOAP DISP DOESN'T OPEN DURING CYCLE AND LEAVE MORE THAN HALF THE SOAP INSIDE/RIGHT IN THE BEGINNING WHEN SHE START IT HAS A BURNING PLASTIC SMELL-HAVE CLEARED THE FILTER. Placed in diagnostics and didnt get any errors. Placed in a normal cycle and only got water filling the dishwasher then clicks. After a period of time the dishwasher would drain then fill again and make clicking noises. Tested wash motor and it failed. Removed wash motor and installed new wash motor. Resumed diagnostics and dishwasher tested good. Placed in a normal cycle wash and once again the dishwasher would fill with water then youd hear a series of clicks then drain. It continued this exact process for ten minutes filling clicking and draining. Found main control was faulty. Removed main control and installed new control. Dishwasher is now running as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78717
Scott
Job Details: 04/07/2021
Arrived on site for cook top having improper flames . Found right and left front burner with yellow flaming . Found burner heads and caps slightly warped. Ordering both front caps and burner heads . Back flames normal flame pattern . No gas leaks detected at time of service. Call to set return; ordrng 1 WP8286813 (LF BURNER HEAD ) and 1 WP8286814 (RF HEAD BURNER ) and 1 WPW10597129 (CAPS BURNER )
We serviced a
KITCHENAID OVEN
Model KEBC208KSS03
Near Austin, TX 78735
Richard
Job Details: 04/07/2021
Arrived onsite for the oven making a noise. Found that the lower blower motor is causing the noise. But the blower motor that was sent was way to big to fit . Talked with SW about the issue and they trying to locate the correct part.; ordrng 1 Partresearch (Lower blower motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78739
Robert
Job Details: 04/07/2021
Arrived on job for complaints of latch broken. Confirmed latch damage and replaced latch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
Arrived on site to diagnose a refrigerator that is not cooling. When I arrived to inspect unit found all parts and components operating properly and fc at 5 and rc at 38. No repairs needed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Georgetown, TX 78633
David S
Job Details: 04/07/2021
Arrived on site for dryer not working when you press start. I inspected the unit and work area. I found error code f25 in diagnostics. I gained access to the interior cabinet and found it lint free. I gained access to the thermostat and fc thermal fuse. I found both open and out of range. I replaced both thermal fuse and thermostat. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Austin, TX 78723
Jacob
Job Details: 04/07/2021
Arrived onsite for unit another unit not cooling. Checked the freezer and saw that the temperature was at 40 degrees. Looked behind the evaporator cover. Saw unit had an uneven frost pattern. Let customer know that it?s a sealed system issue or low on free on.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78734
Robert
Job Details: 04/07/2021
Arrived on job for complaints of middle burner not working properly. Found the convert to LP gas not correct. Too small not enough gas flowing.. ; ordrng 1 W10853432 (spud-orfce)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Mountain, TX 78663
Brandon
Job Details: 04/07/2021
"Arrived on site to repair sealed system leak, found leak coming from fresh food evaporator, I replaced evaporator, compressor, filter drier, and coupler, filled with R134A, pressure tested system, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Cedar Park, TX 78613
Justin
Job Details: 04/07/2021
Arrived on site for a dishwasher not working. I put the unit into diagnostics mode and found stored error code F4E3. I then ran a test cycle and found the unit doing nothing. I checked voltage at the motor and it was getting sent intermittent 80V. This indicates a bad control. I installed a new control and tested the unit again. It was now getting proper voltage. However the apartment does not have water and I cannot properly test the unit. I advised the office of this. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Salado, TX 76571
Tyler
Job Details: 04/07/2021
Arrived on site for oven making popping noises when doors are opened. Upon arrival customer pointed out some screws had dropped into cavity of lower oven. Upon further inspection I found I could not replicate popping sound and customer also pointed out that just a few days prior unit stopped making sound on its own. I did however find that few screws holding the broil element had fallen out and/or come loose from broiler mounts. I was able to apply new screws that were able to hold broiler in place better. Found unit functioning as designed. If customer finds popping noises reoccurring tech recommends replacing hinges.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Matthew
Job Details: 04/07/2021
Arrived onsite for refrigerator leaking and not making ice. Upon inspection found fill tube not correctly inserted into icemaker fill cup. Used extension tube to correct issue. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Kyle, TX 78640
Richard
Job Details: 04/07/2021
Arrived onsite for the microwave not turning on. During testing found that there is no power coming from the outlet. Found that the breaker was tripped. When I reset the breaker it tripped again with nothing plug into the outlet. Advised customer to call an electrician to check the breaker. Complete
We serviced a
KITCHENAID DISHWASHER
Model KUDL40CVBL0
Near Georgetown, TX 78628
David S
Job Details: 04/07/2021
Arrived on site for dishwasher leaking from the inlet valve. I inspected the unit and work area. I found the valve solenoid leaking when opening. I installed the new water valve. I tested the unit and found it filling and no leaking anymore. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78732
David Z
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed parts to resolve slow dripping water dispenser. Replaced rear valve only. Retested and found flow has increased. Removed filter and found good pressure without filter, but overall pressure is up. No water leaks found. All is working as designed. Calibrated measured fill. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Austin, TX 78734
Robert
Job Details: 04/07/2021
Arrived on job for complaints of not cleaning well. Found the sump screen blocked. Removed spray arm and sump cover to gain access to screen.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Bastrop, TX 78602
Andy
Job Details: 04/07/2021
Arrived on site for washer making noise in spin cycle. Tested and inspected unit and found failed gearcase. Ordering needed part as well as associated parts in case needed. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10528947 (Hub) and 1 W10836496 (Agitator) and 1 W10846191 (Washplate) and 1 W10772621 (Bolt) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78738
Luis
Job Details: 04/07/2021
"Arrived on site for ice build up and water leaking. Found ice build up on evaporator and in drain causing water to leak onto fresh food floor. Defrosted ice build up,checked water flow through drain,drain slightly has bend in middle section. Per service pointer,secured thermistor to correct location on suction line using a zip tie,secured evaporator to back liner wall with clamps and zip ties,reinstalled cover,secured cover with 4 screws,added shims to make drain pan level, hanged defrost setting to basic. used 1 Shims (Shims) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 04/07/2021
"Arrived on site to test unit for not cooling. Found compressor extremely hot. Compressor would start for a couple seconds then shut off. Replaced starter and cap, tested unit, unit still shutting on and off. Spoke with SS thread and recommend replacing compressor. Needing SS tech and 2 hrs on return visit. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Leander, TX 78641
Justin
Job Details: 04/07/2021
"Arrived on site for a refrigerator with the ice bin stuck and freezing underneath. Upon arrival customer had already thawed out ice underneath. The customer stated it has been making ice fine, but there is a slow drip into the IM. I put the unit into diagnostics mode and found the IM had an E2 error code for IM lost position and couldnt find home position. I ran a harvest and it harvested s designed. I then ran an IM fill it filled as designed. Upon further inspection I observed water dripping from the water dispenser as well. This is indicating a weeping valve. I gained access to the valve and ran fill test to make sure there were no leaks. No leaks observed at the time of service. The valve is working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KECC508RPS02
Near Austin, TX 78726
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose cooktop that had issues with right 2 burners. Removed cooktop and examined burners. Found the front right burner had an open coil causing it to fail. Rear right burner has burnt inner coil. Checked availability on parts and found we will have front right burner shortly, however right rear burner is showing 0 stock. Advised customer that getting rear right element has no ETA. Customer wants to proceed with front right small corner replacement, and will order right rear burner ; ordrng 1 WP8285938 (Right Rear Burner)"
We serviced a
KITCHENAID OVEN
Model KSEB900ESS2
Near The Hills, TX 78738
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of oven still heating after customer shut unit down. I tested unit at 350 degrees, then canceled the oven and waited to see if temperature dropped, found unit is working as designed and the blower motor will stay on until cool down is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Andrew
Job Details: 04/07/2021
Arrived on site to test unit for not cooling in RC. Found evap cover was extremely frozen over. Advised maintenance to unplug unit to allow for proper thaw.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78717
Scott
Job Details: 04/07/2021
"Arrived on site , replaced motor and blower wheel. Unit is now functioning normal. No lint build up at time of service. Job complete ."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB00
Near Austin, TX 78732
Robert
Job Details: 04/07/2021
"Arrived on job for complaints of not cooling. Found fans working but no compressor running. Inverter blinking code 4times for failed compressor. Confirmed the 120vac and 6vdc to inverter. Will need to replace compressor, inverter and heat exchanger. CS will look up remaining parts needed. Will need SS repair and tech to complete. ; ordrng 1 W10143759 (drier (service)) and 1 W10629033 (inverter box) and 1 W10841139 (compressor) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Austin, TX 78737
Brandon
Job Details: 04/07/2021
"Arrived on site for customer complaint of unit not washing dishes, found diverter motor not reaching home position and wash motor failed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Austin, TX 78745
Richard
Job Details: 04/07/2021
"Arrived onsite for the refrigerator ice maker not making ice and cooling issues. Ran diagnostics and tested ice maker and fill test. It passed. There was no frost build up on evaporator cover. Temperatures are good. Ice box fan tested good , ice compartment thermistor tested good. Set the defrost to come on every 8 hrs. Could not find any issues with the refrigerator at this time .
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Round Rock, TX 78665
Wesley
Job Details: 04/07/2021
Arrived onsite and found incorrect door in correct box. Ordering correct Kitchenaid door. Office to reschedule ; ordrng 1 W11400261 (Correct door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78757
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose freezer with ice building On ceiling. Found a small gap where gasket isnt lined up with liner. Door is tilting downward on the left side, making it hard to seal. Tried adjusting hinges and level and cant get door to level out. Ordering new door and hinges. Office to schedule. ; ordrng 1 WP2261963 (Upper hinge) and 1 WP2254618 (Lower Hinge) and 1 LW10599407 (Door) and 1 W10884775 (Badge)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Austin, TX 78704
Luis
Job Details: 04/07/2021
"Arrived on sote for ice build on on left side and icemaker tray not attaching to door. Replaced rail and bracket on left side,added grease to icemaker track,added sealer to liner gap,installed door checked door seal good checked icemaker track good."
We serviced a
KENMORE REFRIGERATOR
Model 596.526732
Near Georgetown, TX 78633
David S
Job Details: 04/07/2021
Arrived on site for fridge dispensing water slowly. I inspected the unit and work area. I I tested the water dispenser and found it working slow. I the customer provided a new water filter. I installed the new water filter and tested the dispenser. It is now flowing properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bastrop, TX 78602
Andy
Job Details: 04/07/2021
Arrived on site to install previously diagnosed door switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
Arrived onsite for washer leaking. Upon inspection I found the unit is working as designed. I ran a auto test and found no leaks. I ran manual and let the unit fill up as much as possible to try to recreate any leaks. I found the inlet valve would spray and droplets would form on the back wall and fall down. I noticed the front feet were all the way up and the basket was leaning forward slightly. I adjusted the feet so the basket leans back a little. I could not get the valve to spray anymore. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78717
Justin
Job Details: 04/07/2021
"Arrived on site for a dishwasher that was leaking. Upon arrival the customer stated that the unit was leaking bad enough to be going through the cabinet on the right hand side. He also stated it is an intermittent leak and it makes a loud sound as well. I gained access to the bottom of the unit and could see water marks everywhere indicating major leakage. I found a very very small amount of water buildup in the drain area but no active leak. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F5E1 for door switch open. I ran a diagnostics cycle and monitored the bottom of the unit and observed no leaks. I heard the loud sound at the start of the cycle when the motor initiated and it was a loud hum. I then gained access to the inner door and again observed no leaks. I used my mirror and walked around the sump seal and found no sign of leakage. Although the water marks indicate a potential sump leak. He unit was working as designed and I could not recreate the leak.; ordrng 1 WPW10531320 (Drain Pump) and 1 W11223838 (Toe Plate Insulation)"
We serviced a
SAMSUNG WASHER
Model WF45H6300AW/A2
Near Round Rock, TX 78664
Kayman
Job Details: 04/07/2021
Arrived onsite for washer with foul odor coming from the bellow. Upon inspection I found the bellow has black splotches around it. I cleaned out the bellow with bleach and water. After cleaning i put a cup of vinegar in the unit and ran a clean cycle. I advised the customer to use her afresh tabs once the vinegar clean is done and run a clean cycle again with just afresh. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/07/2021
Arrived on site to diagnose an ice machine that is over producing ice. Found bin thermistor out of range at low temps. Replaced thermistor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
Arrived onsite to install previously diagnosed parts. I installed the FC fan motor and tested function. The fan is working as designed at this time. I emptied the drain pan and ice maker to ensure no double fill. I advised the customer to monitor the unit over the next 24 hours to make sure the temps equalize. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Niederwald, TX 78640
Kevin
Job Details: 04/07/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions and manual diagnostic and everything checks good. Discussed correct loading procedures, correct detergent usage, and water level and wash expectations. Washer is operating correctly at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78703
Leonardo
Job Details: 04/07/2021
Arrived on site to test unit for unit leaking. Found water coming from right side of the unit. Test unit and found unit door not sitting correctly making unit lean right. Secured door test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Lago Vista, TX 78645
Lou
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve leaking and the ice maker fill tube being damaged, I removed and replaced the valve and green tube and tested. Unit is operating as designed. No further water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDB2150AWP
Near Austin, TX 78756
Jacob
Job Details: 04/07/2021
Arrived onsite to replace fill valve. Replaced part. Tested unit. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the valve leaking and the supply hose rusting. I replaced the valve and the supply hose. I reassembled the unit and tested it. It is now working as designed. No water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/07/2021
Arrived on site to install previously diagnosed part. Removed spark module and installed new spark module. Powered up and still no ignition from bake or broil. Tested bake and broil harness at the spark module and I was getting 120v on broil but nothing from bake. Ordering a new control W10885069 to return and complete the repair. Also returning with all parts just in case. ; ordrng 1 W10885069 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Austin, TX 78757
David Z
Job Details: 04/07/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and verified it is spinning but its not heating. Checked voltages at terminal block. Found 120v from L1 or L2 to ground, but if you run combined voltage you get 0. Checked voltage at the outlet and found same result. Customer will need an electrician to resolve, L1 and L2 appear to be sharing the same leg, which is resulting on the unit getting 120v total. Customer will follow up if issue persists after electrician repair."