Service History 365 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78756

Scott

Job Details: 05/16/2022

Arrived on site for fridge not making ice . Used reset button and unit harvested and filled . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78757

Scott

Job Details: 05/16/2022

"Arrived on site for washer not starting cycle . Unit would start then go into sense cycle then end cycle . Ran diagnostics got 2-1, 7-4 . Found collar of slider coming off . Replaced slider , reran diagnostics cycle . All checked normal. Did mention to customer about some oil down there . May indicate a gearcase failure in future .

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA4

Near Austin, TX 78757

Scott

Job Details: 05/16/2022

"Arrived on site for leaking dishwasher . Removed door and ran diagnostics. No leaks from dispenser . Did find gasket too short on left side of tub, not making contact with door . Replaced gasket and ran diagnostics no leaks detected at time of service. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78741

Tyler L

Job Details: 05/16/2022

Arrived on site for complaints of no heat. Found L2 to neutral only getting 13vac. L1 getting 120vac. Advised customer to contact an to correct the power supply issue. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS3

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/16/2022

"Arrived on site to replace previously diagnosed tub assembly, replaced tub testing unit, unit now running and functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304GPS

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/16/2022

"Arrived on site to test unit for water leak, tested unit found fail sump, water leaking from diverter, replaced sump assembly, tested u it unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Austin, TX 78732

Justin

Job Details: 05/16/2022

Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I let the oven preheat to 350?F and found the unit is running as designed. The UI is now lit and responding as designed. Call complete.

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS01

Near Austin, TX 78730

Justin

Job Details: 05/16/2022

Arrived on site for a refrigerator with the LEDs out or flickering. Per the service pointer W11606409 I replaced all LED modules. The unit then began working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Round Rock, TX 78681

Vincent

Job Details: 05/16/2022

Arrived on site to install previously diagnosed parts. Disassembled unit to install new shocks. After installing new shocks I tested the unit and its now operating as designed. No water leaks observed during service. Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Round Rock, TX 78681

Vincent

Job Details: 05/16/2022

"Arrived on site for dryer making noises. Inspected unit and work area. Tested unit and was making vibration noises. Disassembled unit and found heat shield on then fan rattling, addressed that issue and also found a screw in the blower fan blades that could have been causing some noises. Reassembled unit and tested and its now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204ESB01

Near Leander, TX 78641

Vincent

Job Details: 05/16/2022

Arrived on site for refrigerator leaking. Found icemaker working and filling properly. Found drain tube clogged up and causing the unit to leak inside and freeze up. I cleared the ice that had build up and cleaned the drain port. Unit is draining properly now and should no leak any more.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Moody, TX 76557

Gerry C

Job Details: 05/16/2022

"Arrived to instal previously diagnosed and ordered part. I entered service test mode and found F7E5, F8E3 stored in memory. I tested within manual mode and found the issue as described in prior service notes. I inspected the lower harness area and found the drain pump wires badly pinched within the pumps side harness retainer and tugging the harness away from the shifter and capacitor. I freed the wiring and tested the capacitor, verifying 46.46uf. I re-tested the unit and could not recreate the issue and then calibrated. Through multiple manual and automatic service test modes, the issue did not show back up. I tested the unit within CX mode and it filled and sensed as designed. After it filled to the proper level and started agitating, I interrupted it and then went to drain and spin and the unit worked as designed. I had the CX add a load of towels and it sensed/filled and agitated as designed. I attribute the prior failure to the wiring harness issue that I corrected. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Gatesville, TX 76528

Gerry C

Job Details: 05/16/2022

"Arrived to inspect no cool. I found the compressor only drew .32 amps and there was very little heat within the condenser, it initially got up to 90F for a few moments and then cooled to just above room temperature. Per service notes, I contacted trade partners and advised of my findings. After giving the information for failed sealed system, the representative said they could not help and I would need to contact the tech line. I contacted tech line, tech Steve and advised of my findings. Verified sealed system failure, SR# 7733669109. Contacted trade partner team a second tie and spoke with Kim. SR# 7733669344. Unit is being sent for review and the CX will be contacted. No water connections to unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Round Rock, TX 78664

Matthew

Job Details: 05/16/2022

Arrived onsite for stand alone refrigerator not cooling . Upon arrival inspected unit. Found cabinet 60 degrees. Inspected evaporator and no frost pattern. Inspected compressor and found running hot drawing 1.2 amps. Unit is having sealed system issues. Will contact office if moving forward. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Cliff

Job Details: 05/16/2022

Arrived on site to replace previously ordered parts for oven. Found new panel damaged in box. Was able to clean glass and realign existing panel. No further repairs needed and job is complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Georgetown, TX 78633

Cliff

Job Details: 05/16/2022

Arrived on site to check calibration in oven. Tested unit and found calibration not needed. All is working properly and no further repairs needed.

Near Georgetown, TX 78633

Cliff

Job Details: 05/16/2022

Arrived on site to replace garbage disposal. Replaced disposal and performed leak check. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, TX 78633

Cliff

Job Details: 05/16/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

GE REFRIGERATOR

Model GSL25JFTABS

Near Georgetown, TX 78628

Cliff

Job Details: 05/16/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray separating from icemaker head. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Georgetown, TX 78628

Cliff

Job Details: 05/16/2022

Arrived on site to diagnose a washer that is not responding to user input. Found unit drain pump running with no response in control. Advised customer that if a cycle is interrupted and the lid is left open for 10 mins or more this will occur. Reset control and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/16/2022

Arrived onsite for door cant not being horizontally even and flush. Explored using a shim to make a difference. Verified unit is flush and level within design spec and provided customer instruct on questions about design and leveling and finish. Advised on use of shim to adjust flush and fit.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Waco, TX 76705

Jonathan M

Job Details: 05/16/2022

Arrived on site for a washer that wont spin or agitate. Inspected unit and work area. Attempted to run the unit through a manual spin cycle and found the motor turning but nothing moving. Checked underneath the washer and found that the belt had become detached from the cam due to the bolts on the bottom falling off and causing the cam to drop. Replaced the cam and nut underneath the washer and reassembled the unit. Tested the unit in manual spin and agitation testing. The unit ran as designed. Ran the unit thrown auto test in the unit ran as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV5

Near Round Rock, TX 78664

Wesley

Job Details: 05/16/2022

Arrived onsite and found unit operating with heat failure. Determined failure to be in the hi voltage circuit. Replaced mag cap and diode to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, TX 78665

Wesley

Job Details: 05/16/2022

Arrived onsite and found left spring hook had become dislodged from hinge. All hardware is in good working condition but excessive grease is allowing unit to slip under stress. Reduced grease at hinge hook. And fastened to protect against occasional slipping from weight on door. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Hutto, TX 78634

Wesley

Job Details: 05/16/2022

Arrived onsite for condenser rattle noise. Padded the rattle to repair. Advised customer on repair. Advised customer that noise does not represent a failure.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Wesley

Job Details: 05/16/2022

Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Hutto, TX 78634

Wesley

Job Details: 05/16/2022

Arrrived onsite for construction damage to the dryer panel. Replaced console because the damage prevented operation of the touch panel and dryer was not operable. Replaced console. Unit is now operating as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB7851AWW0

Near Lago Vista, TX 78645

Vincent

Job Details: 05/16/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint no power to unit. Tested voltage and had good voltage. I then found wire nuts lose on the unit I reinstalled them correctly. Tested and its now operating properly. No water leaks observed during service. Job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMC8127DDS

Near Leander, TX 78641

Vincent

Job Details: 05/16/2022

"Arrived on site for microwave, unit had no power. CX explained to me that unit had a breaker switch at the back of the unit and it needs to be reset. I pulled unit out and found it and reset the breaker. Unit is now operating as designed. Advised CX to open door directly from the middle to make micro switches respond correctly and to not close door slowly it will help with that breaker not tripping.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Waco, TX 76705

Jonathan M

Job Details: 05/16/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub and pump and motor and test of the unit. The unit began to work as designed with no leaks present during testing. They did run the unit through a mini wash cycle and could not replicate any leaks. Advise the customer to keep an eye on the unit over the next few cycles just to ensure that water is not leaking out of the dishwasher still. Unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waco, TX 76705

Jonathan M

Job Details: 05/16/2022

"Arrived on site for a washing machine that is making an odd sound when it spends. Inspected unit and work area. You can confirm the customer complained and found the basket spinning and skipping when placed into the spin portion of the cycle. Attempted to wiggle the basket by hand and found it wobbling from side to side. Removed the agitator and found the hub stripped out. Replaced the hub and tested the unit. The unit began to spin and operate as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW1

Near Waco, TX 76707

Jonathan M

Job Details: 05/16/2022

"Arrived on site for a washing machine thats not completing cycles. Inspected unit and work area. The customer advised the unit does work on normal wash loads. However, when she is running down blanket comforters, rugs, or heavy towel loads, sometimes the unit seems to take three hours to finish the cycle. I did inform the customer that that is not recommended by the manufacturer due to creating heavy duty loads and the machine having a hard time completing said cycles. Ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. I ran the unit through an auto test and the unit ran as designed. I ran the unit through manual testing and the unit ran as designed. Advise the customer that this is normal operation and that the unit is working as it should. Call complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/16/2022

Arrived on site for refrigerator not cooling on rc side. Upon arrival confirmed issue. Found upon arrival that fc evap coil was evenly frosted over with no failures in heater or bimetal stat. Also found both rc and rc thermistors showing correct temps in diagnostics check and found proper v power supply controlling dampener. Found E6 error indicating multiple dampener failures. After customer approval I installed part and instructed them to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Kingsland, TX 78639

Lou

Job Details: 05/16/2022

"Arrived on site to inspect dryer not heating and timer not advancing. Upon further inspection, I tested the timer and found it bad. I inspected the element and found it burnt and not making contact. I removed and replaced the timer and element and retested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Kingsland, TX 78639

Lou

Job Details: 05/16/2022

"Arrived on site to inspect refrigerator with items freezing in the fresh foods section. Upon further inspection, I tested temps in the FC=9 degrees and RC=39 degrees. I found food items blocking the RC thermistor housing and not allow airflow to it. Checked airflow from damper and return and both were good and not blocked with ice. I tested the damper in diagnostics and it was good. Tested thermistors in FC & RC and both are good. Made recommendations to the customer for food item placement. Unit is operating as designed and no water leaks observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Marble Falls, TX 78654

Lou

Job Details: 05/16/2022

"Arrived on site to install previously diagnosed and ordered part. Per virus techs diagnosis, I removed and replaced the drive motor and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Marble Falls, TX 78654

Lou

Job Details: 05/16/2022

"Arrived on site to inspect frost build up in the freezer. Upon further inspection, I opened the RC doors and found a gap in the FC door gasket on the top right side (photo). I adjusted the FC door bracket and using my heat gun, I shaped the gasket and molded it to the chassis. Tested the door and found it sealing properly. I recommended that the customer not open the door for 4-5 hours to allow the gasket to mold to the chassis and hold. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GFE24JSKJFSS

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/16/2022

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the ice bin would not remove. I tested the ice dispenser and found ice in the chute. Using my steamer, I was able to get most of the ice removed and eventually was able to remove the ice bin. I found where the ice maker had been leaking water onto the auger and caused ice to develop and when attempting to dispenser ice, the auger spring broken and got wrapped around the auger shaft. I removed the remainder of the ice and removed and replaced the ice maker and auger assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Round Rock, TX 78664

Matthew

Job Details: 05/16/2022

Arrived onsite for stand alone refrigerator not cooling . Upon arrival inspected unit. Found cabinet 60 degrees. Inspected evaporator and no frost pattern. Inspected compressor and found running hot drawing 1.2 amps. Unit is having sealed system issues. Customer will have to get repair approved by management. Will contact office if moving forward. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, TX 76710

Jonathan M

Job Details: 05/16/2022

"Arrived on site for a dryer thats not advancing through the cycles. Inspected unit and work area. Confirmed the customers complaint and check voltage at the terminal block. Found 120 V from line 1 to neutral, 120 V from line 2 to neutral, but .237 V from line 1 to line 2 indicating a bad breaker. Spoke to SW to confirm the issue. Was advised the customer we need an to fix the breaker and or a plug. I called whirlpool safety team and spoke to Radisa SR# 7733628910. She advised that she would notate the account and to make no repairs. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78753

Matthew

Job Details: 05/16/2022

Arrived onsite for dishwasher leds blinking. Upon arrival tested unit. Unit was competing test cycles

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78753

Matthew

Job Details: 05/16/2022

Arrived onsite for dishwasher not draining. Upon arrival tested unit. Found no cycle functioning. Unit would not respond to diagnostics either. Upon further inspection found debris caught in latch assembly not allowing mechanism to engage. Removed debris and unit is now fully responsive. Tested normal load and drain and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lago Vista, TX 78645

Vincent

Job Details: 05/16/2022

"Arrived on site for dishwasher, inspected unit and work area. Found unit badly dented from the back causing the unit to leak water at the back when in use. Unit will also need a new heating element as it has the copper washers and thats covered under warranty by Whirlpool. Tub replacement

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Bastrop, TX 78602

Joe Z

Job Details: 05/16/2022

"Arrived onsite for STEAMS UP AND NOT GOING OUT THROUGH VENT . Upon arrival Mrs. stated that when cooking A baked potato , lots of steam forms and does not vent out. I explained to Mrs. that microwave does not have internal vent. Called techline for assistance. Tech reiterated that Unit does not have internal vent. Unit is operating as designed. Tech mentioned that different foods have diff water contents and will steam more than others. There is no repair to be made tech gave SR# 7733667622. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Bastrop, TX 78602

Joe Z

Job Details: 05/16/2022

Arrived onsite for Condensation in the Refrigerator Section. Upon arrival found gap in door gasket on RC section door. Uploaded picture on SD. Inspected unit and found that unit needed to be leveled. Leveled unit and door gasket now seals correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78745

Tyler L

Job Details: 05/16/2022

"Arrived on site for complaints of missing bale arm. Found bin full of ice. Found unit has a flex tray icemaker that does not come with a bale arm. Showed customer how to turn it on and off, and explained to her how it works. No water leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78745

Tyler L

Job Details: 05/16/2022

"Arrived on site for complaints of no ice. Found temperature in FC at -3 and RC at 36 degrees. Found water line pinched in the back. Found icemaker bale arm down, icemaker off. Corrected issues and tested icemaker. Icemaker is working as designed. Advised customer to allow 12-24 hours for good ice production. No water leaks detected, job complete."

We serviced a

KITCHENAID WINE COOLER

Model KUWR204ESB0

Near Spicewood, TX 78669

Brandon

Job Details: 05/16/2022

"Arrived on site to inspect unit for light coming on when door was closed, unit was working as designed at time of service, customer wanted to go ahead and replace door switch, knowing the possibility of it being the control.

We serviced a

WHIRLPOOL OVEN

Model GMC305PDB07

Near Spicewood, TX 78669

Brandon

Job Details: 05/16/2022

"Arrived on site to inspect unit for microwave bulb not working, found failed bulb, I replaced bulb, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPF0

Near Spicewood, TX 78669

Brandon

Job Details: 05/16/2022

"Arrived on site to inspect unit for door not closing, found adjuster was down and not engaging properly, I adjusted the adjuster, unit tested good."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Austin, TX 78747

Luis

Job Details: 05/16/2022

"Arrived on site for no ice. Ran diagnostics ice dumped from harvest test,ran fill test passed,adjusted temp setting in freezer section."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Spicewood, TX 78669

Luis

Job Details: 05/16/2022

"Arrived on site. Replaced the evaporator,compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Wimberley, TX 78676

Andrey

Job Details: 05/16/2022

"Arrived on site to test unit for noise, tested unit found failed bearings, unit is extremely loud throughout the cycle, and drain pumping is very loud as well,

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Austin, TX 78733

Luis

Job Details: 05/16/2022

"Arrived on site for no ice. Ran diagnostics found tube disconnected from dispenser,replaced defective tube with updated tube kit,ran diagnostics all test passed. ; used 1 W10863947 (Tube) from stock"

We serviced a

GE RANGE

Model JS750EF3ES

Near Wimberley, TX 78676

Andrey

Job Details: 05/16/2022

"Arrived on site to test unit for broken glass and burner issues, tested unit found broken glass and a bad front right infinite switch, replaced parts tested unit, unit now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78757

Scott

Job Details: 05/16/2022

"Arrived on site for fridge with warmer temps then normal. Ran temp checks . Fresh food is 63 ,freezer was 15 . Found evap covered in frost . Steamed out evap. Ran heater while steaming . Heater and bi- metal checked normal. Fan is running . Diffuser operating normally. Changed defrost to 8 hr . No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, TX 78759

Scott

Job Details: 05/16/2022

"Arrived on site for dishwasher flashing key pad error code . Ran diagnostics got stuck key pad error . Ran keypad test , delay washing was double clicking on on push . Replaced UI. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JUCFP242HX11

Near Austin, TX 78703

Luis

Job Details: 05/16/2022

"Found small dent on right side of upper door,with new customer panels installed dent not noticeable and doesnt affect cooling of unit."

We serviced a

GE COOKTOP

Model ZGU48L6RH5SS

Near Austin, TX 78730

Scott

Job Details: 05/16/2022

"Arrived on site ,replaced right rear and right front ignition switches . Tested unit and all checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DPA0

Near Austin, TX 78746

Scott

Job Details: 05/16/2022

"Arrived on site for dishwasher leaking . Found sump leaking from diverter motor . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Austin, TX 78748

Kevin

Job Details: 05/16/2022

Arrived on site and inspected dryer and found it is rattling while running. Per service pointer added material between motor mount and bottom of dryer. After reassembling dryer is now running quietly.

We serviced a

LG REFRIGERATOR

Model LMX30995ST/01

Near New Braunfels, TX 78130

Andrew

Job Details: 05/16/2022

"Arrived on sight to test unit for low water pressure from dispenser and little to no ice production. Found customer has recently had water softener system that has failed on them. Removed water line from unit and water line was clogged completely restricting water from wall valve to unit. Removed water line and cleared of debris/restriction. Ran multiple gallons through line till no sign of debris was left. Replaced clogged inlet valve and connected water back to unit. Unit is now working as designed. Advised customer to have whole house cleared to prevent further issues with unit. Advised customer if issue persists a minimum of 39 parts would need to be as no issues with unit. Issues is with water system in home, no fault to unit. Customer agreed and understood. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Wimberley, TX 78676

Andrey

Job Details: 05/16/2022

"Arrived on site to test unit for no cool tested unit found frozen evap, replaced defrost evap, replaced just the cover, tested unit unit now is cooling, running as designed, advised customer if issue persists, a control board will be needed,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78748

Kevin

Job Details: 05/16/2022

Arrived on site and inspected refrigerator and found water line in fresh food section is frozen. Apartment resident says items and freezer will not freeze. Exposed evaporator and took a picture of frost pattern and confirmed evaporator motor is running properly. Spoke with apartment maintenance they are going to thaw out refrigerator and reset it. If it continues will need to bring back thermistors and control and damper. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/16/2022

Arrived onsite for dishwasher not letting water in. Upon inspection I found that there was a Knick in the water feed line. I corrected this and tested unit and found unit operating as designed. No leaks job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5700XW3

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/16/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new tub basket cam belt gearcase and hub. Then tested unit and found unit operating as designed.job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Kevin

Job Details: 05/16/2022

"Arrived on site and inspected dishwasher and found Power to valve is correct but incoming water is barely trickling in. Replaced water valve and this had no positive affect. Removed waterline from valve and found no water pressure from source. Water source will need to be corrected by apartment maintenance, Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/16/2022

"Arrived onsite onsite to install previously diagnosed parts. Upon arrival I installed new Ui, main control,and fc fan harness. And advised customer to wait 24hrs. To see if the refrigerator cools since it was starting from scratch. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Gatesville, TX 76528

Gerry C

Job Details: 05/16/2022

"Arrived to inspect no cool. I found the start device on the unit had failed and after replacement, the unit resumed normal operation. I tested within service mode as well and all functions were present. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Temple, TX 76504

Gerry C

Job Details: 05/16/2022

Arrived for no draining complaint and code. The unit had F9E1 stored in memory and I cleared it. I found the drain tube had kinked at the outlet on the left rear of the unit and I corrected the issue and changed drain tube routing to prevent future failures. I tested the unit within service test mode and verified correct operation and there were no detectable leaks during service.

We serviced a

WHIRLPOOL OVEN

Model RBD305PDB14

Near Harker Heights, TX 76548

Tyler

Job Details: 05/16/2022

"Arrived on site for wall oven giving multiple failure codes and not functioning. Upon arrival confirmed complaint and found reported codes present. I found door latch functioning within required specs. Found failures in ACU as well as sister control board to latch. . Call complete 8301917 (ACU rebuild), sister board replacement"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GLHS66EEB8

Near Harker Heights, TX 76548

Tyler

Job Details: 05/16/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. After further inspection I found all fans running but comprewas turning on/off occasionally. Found resistance across compressor windings within manufacturing specs. I then found start device and capacitor had failed. Replaced both parts and verified unit could run over 15 minutes without failures. Informed cust9mer to give unit 24hrs to stabilize temps and an additional 24hrs to fill bucket with ice. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78745

Tyler L

Job Details: 05/16/2022

"Arrived on site for complaints of door not sealing. Found door installed correctly. Found frost in freezer. Inspected gasket and found no tears, but gasket is worn out and flat. Exposed evaporator to inspect evap fan and found it running smooth. Found evaporator cover not fully seated in position. This is causing the freezer door to stay slightly open, causing an air leak. Positioned evap cover correctly and now door is closing all the way. If issue continues we will need a new gasket. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Nolanville, TX 76559

Tyler

Job Details: 05/16/2022

"Arrived on site for dryer not heating. Upon arrival confirmed complaint. Found element ohming at 10 with no signs of grounding out. Found all stats and thermal fuses, and cutoffs working within manufacturing specs. After further testing I found the cause of failure was a clog within venting of home. Instructed customer they would need a dryer vent cleaning in order to resolve issue. Dryer functioning as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Temple, TX 76502

Tyler

Job Details: 05/16/2022

Arrived on site for dryer making loud noise. Upon arrival confirmed issue. Found after further inspection that belt had popped out of place and was rubbing against Idler. Was able to verify belt and idler still intact roller supports all functioning. Reassembled unit and found no failures or odd noises. from customer and instructed them to contact us back if noises were to return. Call complete

We serviced a

GE DISHWASHER

Model GDF570SGF2CC

Near Temple, TX 76502

Tyler

Job Details: 05/16/2022

"Arrived on site for dishwasher leaking. Upon arrival confirmed complaint. Upon further inspection I found signs of leaking from door gasket, Luis large amount of corrosion and leaking from drain motor. After customer approval I installed required parts. Cleared Left over debri from under unit and reassembled and tested. Found no leaks in, under, or around unit. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Temple, TX 76502

Tyler

Job Details: 05/16/2022

"Arrived on site for dryer making loud noise. Upon arrival confirmed issue. After further inspection I found coins, debri had fallen between tub seals. After removing debri I found noise had stopped and dryer was heating, functioning as designed with no noise. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM06

Near Austin, TX 78703

Luis

Job Details: 05/16/2022

Arrived on site. Found bottom left side corner of cabinet smashed causing cabinet to warp and prevent door gasket to seal correctly found liner also damaged called tech support unit is unrepairable and will need to be exchanged. Uploaded pictures. Sr#7733662321

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78730

Justin

Job Details: 05/16/2022

"Arrived on site for a washing machine with no power and is locked. I tested the unit and found it completely unresponsive. I checked voltage at the wall and found it good. I then checked voltage at the control and found the control not sending anything to the UI. This indicates a bad control. I then gained access to the bottom of the unit and found significant gearcase oil. In order to repair the unit it will need a control, gearcase, and slider.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Bastrop, TX 78602

Joe Z

Job Details: 05/16/2022

Arrived onsite for Making very loud vibrating sound seems to be coming from right side of freezer. Upon arrival noticed the sound immediately near the compressor. Found capillary tube was rubbing another refrigerant line. Secured the position of the capillary tube and the vibration sound is now gone. All remaining sounds are normal operating sounds. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFC8090GX0

Near McDade, TX 78650

Joe Z

Job Details: 05/16/2022

Arrived onsite for water inlet valve leaking internally. schedule service. service code: F8E3 error code for over flow. Upon arrival door is locked due to standing water inside tub. Drained unit and found water back flowing into unit. Inspected water valve and water valve is operating as designed. Noticed the standpipe is only 1 foot above floor with about 3 inches of hose in side the standing water in stand pipe. Advised customer that the back flow of water into her unit is caused because the stand pipe is too low and needs to be higher and the drain hose cannot be in water. Recommend that customer contact a . No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waco, TX 76710

Jonathan M

Job Details: 05/16/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill), F9 E1 (long drain), and F2 E1 (stuck key) error codes. Ran the unit through diagnostic testing and found all fill valves working properly. Drained the unit and found the unit draining properly. Ran the unit through an auto test and the unit ran as designed. Test of the unit and manual spin and agitation and the unit was working as designed. Advise the customer that the issue would have to be within the home(water supply or improper drainage installation) due to inability to replicate failure. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS05

Near Georgetown, TX 78626

Cliff

Job Details: 05/16/2022

Arrived on site to diagnose an oven with a door not closing properly. Found burner cover not placed in cavity properly and oven door hitting cover. Repositioned cover to proper mounting area and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Austin, TX 78754

Joe Z

Job Details: 05/16/2022

Arrived on sight for continued issues of condensation build up. Upon arrival inspected unit and took 3 pictures of gaps. Called techline. Tech requested pictures. Sent tech pictures via text and uploaded pictures to SD. Tech said there is no repairs for m to make at this time and whirlpool will reach out to customer. Tech gave SR# 7733659724. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78724

Matthew

Job Details: 05/16/2022

Arrived onsite for range bake function not responding. Upon arrival tested unit. No spark happening. Broil was making a click sound but no ignition. Called tech line for assistance. Provided SR#7733659542. Found line to valve open at DSI board. Checked at valve and found harness not secured. Secured connector and tested. Both back and broil function properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lorena, TX 76655

Jonathan M

Job Details: 05/16/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the user interface panel and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lorena, TX 76655

Jonathan M

Job Details: 05/16/2022

Arrived on site for a refrigerator that is leaking water. Inspected unit and work area. The customer advised the unit does not leak water from the refrigerator but is building moisture up in the top of the refrigerator section. Did confirm the customers complaint and found that the door seal was not sealed all the way around the cabinet. Went ahead and re-molded and reshaped the gasket. The customer was requesting a replacement unit. I did advise the customer that we are only service and our job is to make repairs. Customer was OK with me making the repair but is going to contact their distributor for a potential replacement. Call complete.

We serviced a

LG WASHER

Model WM3001HPA

Near Marble Falls, TX 78654

Lou

Job Details: 05/16/2022

"Arrived on site to inspect washer not draining. Upon further inspection, I found the washer/dryer stacked. I was able to move the dryer over to a mini fridge sitting next to the washer, but before doing such, I had the customer sign a waiver of damages when moving appliance. I placed the washer in diagnostics and tested and found the drain pump not functioning properly. Advised the customer of my findings and removed and replaced the drain pump. Retested the unit in diagnostics and it is operating as designed. Placed the dryer back onto the washer and secured it to the washer. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS

Near Leander, TX 78641

Kimo

Job Details: 05/16/2022

Arrived onsite for vent hood tripping breaker. Upon inspection I found that the neutral and ground wires were switched in the power cable. I corrected this and tested unit and found unit operating as designed.job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Austin, TX 78745

Tyler L

Job Details: 05/16/2022

Arrived on site for complaints of freezing food in RC. Found temperatures set to 45 and 1. Measured temperature and found 43 degrees in RC and 3 degrees in FC entered service mode and tested thermistors and they passed. In test 3 the air baffle is opening and closing properly. Evap fan running.

We serviced a

WHIRLPOOL WASHER

Model WTW6400SW2

Near Leander, TX 78641

Kimo

Job Details: 05/16/2022

Arrived onsite for washer making noise grinding when in spring. Upon inspection I found that the bearings need to be replace I installed new kit and tested unit and found unit operating as designed no leaks. Customer with card. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Kimo

Job Details: 05/16/2022

Arrived onsite for to install previously diagnosed pats. Upon arrival I installed new wheel assembly x3 and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Round Rock, TX 78665

Wesley

Job Details: 05/16/2022

Arrived onsite and found freezer frosting from poor seal to cabinet. Used heat gun to treat seal for better seal and set timing properly for good seal. Advised customer on findings and maintenance procedure. All checks good. Unit is now operating as designed.

We serviced a

GE REFRIGERATOR

Model GSE25HSHEHSS

Near Round Rock, TX 78681

Wesley

Job Details: 05/16/2022

Arrived onsite for fill cup being needed for icemaker to operate without leaking. Installed fill up. Charged 5 after for fill cup. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Kimo

Job Details: 05/16/2022

Arrived onsite for to install previously designed part. Upon arrival I installed new right side rc door gasket.Unit opening as designed.

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Austin, TX 78731

Justin

Job Details: 05/16/2022

"Arrived on site for a dryer not heating. Upon arrival the customer stated that the unit will heat and the clothes will get warm, but it will take 3-4 cycles to actually dry the clothes. I found the dryer vent went directly back and outside. I went to check the vent and found the hole 100% blocked by lint. We cleared the hole. I then tested the unit and found the unit drying as designed. Call complete."

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78731

Justin

Job Details: 05/16/2022

Arrived on site for a range that was making a pop sound when the oven was in use. Upon arrival the customer stated that both ovens will make a swoosh sound every few minutes while running. I tested the unit and preheat both ovens to 350?F. I found the noise to be the oven cycling the flame. I found the unit working as designed and informed the customer on the function of the unit. I also showed the customer where it states this in the user care guide. Call complete.

We serviced a

LG WASHER

Model WM0642HW/01

Near Austin, TX 78729

Justin

Job Details: 05/16/2022

"Arrived on site for a washing machine leaking. Upon arrival the customer stated it was leaking in the front, and the unit was filling on its own when idle. They also found they had accidentally ripped the front gasket. I tested the unit and found it aggressively leaking out of the door gasket. I also found the valve slowly dripping into the unit allowing water to build up when not in use. I found the model number we had was incorrect, and when looking up the correct gasket and valve for the correct model they were both . I informed the customer of my findings, and that the parts were unavailable

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

Justin

Job Details: 05/16/2022

"Arrived on site to install previously diagnosed parts. I installed the new console and lamp. I tested the unit and found it working as designed. I advised the customer on connecting the unit to WiFi, for if they do not then they cannot get the system updates. I let them know that this could be a reason the time is not keeping. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Austin, TX 78747

Kevin

Job Details: 05/16/2022

"Arrived on site and inspected range and found a small plastic ruler was dropped in between stainless steel fa?ade front glass on oven door. This space is not accessible, oven door glass does not separate from stainless steel fa?ade. Oven heat should not affect plastic ruler.