We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Dale, TX 78616
Andrew
Job Details: 08/05/2022
Arrived on site to test unit for long dry times. Found restriction in ventilation preventing air from circulating properly. Advised customer to have ventilation cleared. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Lockhart, TX 78644
Andrew
Job Details: 08/05/2022
"Arrived on site to test unit for sparking. Found purple wires pinched between cabinet and rear cover. Spoke with safety and advised harness replacement would fix issue. Replaced harness, tested unit to 350, unit working as designed. Job complete. SR#7734210526"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kingsbury, TX 78638
Andrew
Job Details: 08/05/2022
"Arrived on site to replace element per special project. Replaced heating element, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrew
Job Details: 08/05/2022
"Arrived on site to test unit for not draining. Found knockout on disposal was not removed. Removed knockout, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Canyon Lake, TX 78130
Andrew
Job Details: 08/05/2022
"Arrived on site to inspect unit for damage to door. Found small ding on bottom of door. Spoke with MS and got approval to replace door. Replaced door, tested unit, unit working as designed. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/05/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete no leaks present at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/05/2022
Arrived on site to replace heating element due to special project. Removed bottom rack before pulling unit out and saw tub damaged on left back side. Showed customer pre-existing tub damaged before pulling unit out or doing any work. Replaced element test unit and unit test good no leaks present job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Buda, TX 78610
Leonardo
Job Details: 08/05/2022
Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Paul
Job Details: 08/05/2022
Arrived onsite for a range with a burner knob falling off. I found the inner part of the knob cracked causing the issue. I replaced the knob. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV
Near Austin, TX 78724
Joe Z
Job Details: 08/05/2022
Arrived onsite for Microwave not heating anything up. Upon arrival test unit with cup of water. Unit did not heat. Checked interlocks and are good. Found arc marks in cavity. Need touch up paintNeed to replace high voltage parts. ; ordrng 1 8212473 (Paint)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78726
David S
Job Details: 08/05/2022
"Arrived on site for fridge not cooling, compress diagnosed from another company. I inspected the unit and work area. I found the unit plugged in and the compressor running. I found both compartments at room temperature.I found the compressor extremely hot. I used a watt meter and while the unit ran in normal operation it only pulled 50 watts with the compounding. Indicating a high side leak. The unit does need a sealed system. I am ordering all parts needed. The office will reschedule when we have eta on the parts. ordrng 1 W10865322 (Rc evaporator) and 1 W11035643 (Fc evaporator) and 1 W11548259 (Condenser)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 08/05/2022
"Arrived on site to test unit for not making enough ice, tested u it found recirculating pump not sensing water level, over filling reservoir , Reservoir drain pump is seized, filter head is leaking water; ordrng 1 W11542867 (Rec pump) and 1 W11542868 (Reservoir pump) and 1 W11266112 (Filter housing) and 1 W11034363 (Control) and 1 W11126268 (Wiring harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 08/05/2022
Arrived on site to test unit for unit not cleaning correctly. Test unit and found bad sump and motor and adjuster for upper rack; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/05/2022
"Arrived on site to test unit for no heat In oven, tested unit found good voltage at terminal block bake and broil elements are good as well, but not receiving voltage to elements, will need control to fix issue, ordering control, office to reschedule ; ordrng 1 W11567348 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 08/05/2022
"Arrived on site for no cool and lights. Diagnosed defective freezer led module,led replacement covered by service pointer. Compressor and fans running,removed both covers ran diagnostics test 4 no frost forming on either evaporator found small trace of dye on fresh food evaporator ordering compressor and evaporator repair covered by manufacture sealed system warranty. Customer will need to have unit removed from enclosure at time of repair visit picture uploaded; ordrng 1 W11601310 (Led) and 1 W10832994 (Compressor) and 1 W11575003 (Valve) and 1 W11492867 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78739
Luis
Job Details: 08/05/2022
"Arrived on site for not dispensing ice. Removed container tested impeller found shaft on motor stripped unit will need motor,impeller,spacer and divider ordering parts. ; ordrng 1 W11310391 (Motor) and 1 W11378860 (Spacer)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2022
"Arrived on site to inspect cooktop error codes. Upon further inspection, I found the unit display showing F47. Following the service pointer #W10556232, the unit module will need to be replaced. I am ordering the module and office to schedule return service due to the availability of the part. ; ordrng 1 W10857232 (Module)"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2022
"Arrived on site to inspect venthood noises. Upon further inspection, I tested the unit and found in medium and high speeds, the wheels sound slide, it is rubbing on something. Removed the blower motor/wheel assembly and found the blower wheel is cracked. I found the part prescreened for today was damaged in the box. I am ordering the blower wheel and office to schedule return service due to the availability of parts. Unit left unplugged for safety.; ordrng 1 W11099714 (Blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2022
"Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the upper rack right rear rub wheels were missing. Also found the right track damaged. I placed the unit in diagnostics showing F4E3 error code. Cleared the code and continued with testing and found the unit not getting water due to the water source being turned off. Turned water on and continued with testing. Unit is operating as designed and motor sounds good/strong. I am ordering the tub wheels and track and scheduled return service for 08/11/22. No water leaks observed during service.; ordrng 2 WP8575897 (Tub wheel)s and 1 WP3385089 (Right track)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78723
Joe Z
Job Details: 08/05/2022
Was moved to apartment 3034F7-EA motor disconnected . Test unit on spin. Seems like motor tries to spin but makes like a metallic sound . Spoke with SW and after series of test on stator Recommend replacement of stator. Also ordering rotor and harnes. And returning with control . SW is ordering harness.Office to reschedule ; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Pflugerville, TX 78660
Cliff
Job Details: 08/05/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found unit not registering empty bin. Issue caused by ir controls or ui or possibly both. Office to have repairs authorized and set return appointment. ; ordrng 1 W10898445 (Ir control) and 1 W10870822 (Ir control) and 1 W10864261 (Ui kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Joe Z
Job Details: 08/05/2022
Arrived onsite for LIGHT OUT IN FRIDGE COMPARTMENT. Upon arrival inspected unit and found top light module in RC is out. Inspected switches and are ok. Need to order module. Office to reschedule ; ordrng 1 W11602886 (Module)
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Lakeway, TX 78734
Kevin
Job Details: 08/05/2022
Arrived on site and inspected trash compactor and found doorhandle points did not match with door panel. Sent pictures of measurements to DW and will order a new one.; ordrng 1 9872187S (Door panel) and 1 W10318877 (Handle spacer) and 1 W10242600 (Handle assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Round Rock, TX 78665
Vincent
Job Details: 08/05/2022
"Arrived on site for microwave, inspected unit and work area. CX explained screen sometimes it doesnt work and also loud noises. I tested unit and found the mag making humming noises. I will be ordering the control with screen and also replacing the mag all at once. Office to reschedule CX for 08/18/22 AM, CX is requesting for VH ONLY. ; ordrng 1 W11545876 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
David S
Job Details: 08/05/2022
"Arrived on site for washing machine not working. I inspected the unit and work area. I found fault codes F3e1 pressure system failure, F9e1 long drain, f7e5 shifter fault. I gained access to the gearcase and found the lower harness damaged. I repaired the harness. And put the unit through a diagnostics cycle, I found the unit not shifting or draining, I found the control not sending proper voltage. We will return with the control and harness to repair the unit. The office will reschedule.; ordrng 1 W11545744 (Harness) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Leander, TX 78641
David S
Job Details: 08/05/2022
"Arrived on site for dishwasher not cleaning the dishes, I inspected the unit and work area. I found fault code F1e1 pilot stuck open. I ran a diagnostics cycle and found the unit filling with water and the wash motor coming on. I gained access to the control and found the unit reviving proper voltage. I ran the unit in normal operation and found it filling and the wash motor coming on. I am ordering a control to complete the repair, as the pilot relay is intermittently working. The office will reschedule when we have eta on the part. ; ordrng 1 W11305308 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Harker Heights, TX 76548
Kimo
Job Details: 08/05/2022
Arrived onsite for for a MW with no power. Upon inspection I found good power at the plug but no power at the control. I check the fuse and found that it had blown. I am ordering 2 fuses just in case. And set return to 08/11/22.; ordrng 2 W10138793 (Fuse)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kempner, TX 76539
Gerry C
Job Details: 08/05/2022
"Arrived to inspect noise. I found the FC evaporator motor/fan was intermittently making a rattle and will require replacement. During inspection I found the left RC door was warped over 5/16 in, from top to bottom and will require replacement. Office to order parts and contact the CX for return service. No leaks observed during service. ; ordrng 1 W11518736 (LH RC Door, SS) and 1 WP67006337 (Fan) and 1 W11578030 (Evap Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Kimo
Job Details: 08/05/2022
Arrived onsite for dishwasher that is not drying dishes properly. Upon inspection I found that then cx was not using rinse aid which will hinder the drying performance of the unit. I advised cx to start use rinse aid then I ran a diagnostics cycle and found the unit operating as designed but I noticed some heat transfer happening into the countertop. Which lead me to find that the shield/insulation was missing. I am ordering the shield as it will help keep the heat inside the tub helping the dryer performance of the unit. Office to reschedule.; ordrng 1 W10896113 (SHIELD)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Kimo
Job Details: 08/05/2022
Arrived onsite for dishwasher that is not drying dishes properly. Upon inspection I found that then cx was not using rinse aid which will hinder the drying performance of the unit. I advised cx to start use rinse aid then I ran a diagnostics cycle and found the unit operating as designed but I noticed some heat transfer happening into the countertop. Which lead me to find that the shield/insulation was missing. I am ordering the shield as it will help keep the heat inside the tub helping the dryer performance of the unit. Office to reschedule.; ordrng 1 W10896113 (SHIELD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 08/05/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not starting and replaced start device. No change in operation and compressor will need to be replaced to complete repairs. SW ordering parts and office to set return appointment. ; ordrng 1 R600 (Sw ordering parts.)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Austin, TX 78759
Scott
Job Details: 08/05/2022
"Arrived on site for dishwasher control not responding to commands . Ran diagnostics and got 2-1 &5-1error codes . Delay wash button is not responding at all , other buttons are responding after several attempts. Ordering UI and door seal . Latch if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W10905154 (Ui) and 1 W10653840 (Latch) and 1 Autho and 1 W11050927 (Door seal)"
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC0FS3
Near Austin, TX 78717
David S
Job Details: 08/05/2022
Arrived on site for vent hood light not coming on. I spoke to the customer and found out the lights are dim. I found both lights dim and coming on when the control is toggled. I am ordering a transformer to complete the repair. The office will reschedule.; ordrng 1 W11282989 (Transformer) and 1 W11354834 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kyle, TX 78640
Andrew
Job Details: 08/05/2022
Arrived on site to test unit for no ice production. Unit is working as designed in diagnostics. Found both left and right side hinge covers with door switches were broken and missing a screw each. With screws missing door switches are jumping back and forth continuously from open/closed. Recommend replacing both hinge covers with door switches and screws. Office to reschedule. ; ordrng 1 W11225850 (Cover) and 1 W10819301 (Cover) and 4 WP98165 (Screws)s
We serviced a
GE RANGE
Model JGP3530SL1SS
Near Austin, TX 78737
Leonardo
Job Details: 08/05/2022
Arrived on site knocked on the door and no answer. Called customer and he said he had to reschedule office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 08/05/2022
Arrived on site to test unit for unit giving ui error code. Test unit and found correct power and polarity at junction. Found control board getting 120v. Replaced ui and unit still not responding. Ordering new control board office to reschedule ; ordrng 1 W11305308 (Control board)
We serviced a
KENMORE WASHER
Model 110.2813241
Near Georgetown, TX 78628
David Z
Job Details: 08/04/2022
"Arrived on site to diagnose a washer that is making a sound and not completing cycles. Unit had water still in the unit. Tried to drain and found the drain pump was failed and just humming. Drained unit and found debris in the drain pump that chipped away blades. Replaced drain pump and tested unit. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Georgetown, TX 78626
David Z
Job Details: 08/04/2022
"Arrived on site to diagnose refrigerator that was changing settings and turning itself off at random. On arrival I was able to verify the temp settings would keep changing. Tried putting in diag mode and numbers were changing on their own. Provided estimate for new control. Replaced and programmed control to unit. Tested. Was able to run all DC loads and verified no further issues were present.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Georgetown, TX 78628
David Z
Job Details: 08/04/2022
"Arrived on site to diagnose dishwasher with a broken upper rack. On arrival inspected upper rack and found the right side adjuator front clip had broken off. Replaced adjustor and tested unit. Verified all working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
David Z
Job Details: 08/04/2022
"Arrived on site to diagnose dishwasher that is not cleaning dishes / filling. Ran unit and found no codes present. During diagnostic cycle I could hear the motor groaning and not moving any water. Replaced sump and motor and tested. Verified proper function with no water leaks.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78744
Scott
Job Details: 08/04/2022
"Arrived on site for otr light staying on . Found stuck relay on control. Replaced control and bulb . All is checking normal. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430DS01
Near Dripping Springs, TX 78620
Andrew
Job Details: 08/04/2022
Arrived on site to test unit for f2e1(stuck button). Verified proper voltage to console. Customer stated he would let us know if he wishes to proceed with repair. would need control panel in stainless steel(w11229663).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78750
David S
Job Details: 08/04/2022
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the rc section at 60 degrees. I found the return vent clear of ice, and the damper door opening and closing when called for. I gained access to the freezer evaporator and found it full of ice, not defrosting properly. I found the thermistor in the wrong position. I tested the thermistor in a cup of water and found it reading over 8kohms, which is reading below 36 degrees. I found the evaporator fan working and the blades are spinning. I tested the defrost heating element and found 26 ohms, showing a good defrost element. I tested the inline thermal fuses for the defrost element and found them intact. I put the unit into diagnostics mode and ran the condenser fan, I found it running. I out the unit into a defrost and tested voltage to the heating element, I found none. I gained access to the control and tested voltage from the control to the defrost circuit and found 120 vac at the control. I found voltage going into the cabinet harness but not coming out in the freezer, indicating a bad harness in the cabinet, making the unit not repairable.I let the customer know my findings.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DW0
Near Bee Cave, TX 78738
Kevin
Job Details: 08/04/2022
"Arrived on site and inspected washer and found valve is leaking, gearcase is leaking oil. Replaced valve, gear case, and slider sent pictures of washer no longer leaking and operating properly to KB/service management, job complete."
We serviced a
GE MICROWAVE
Model PSB9120SF1SS
Near Austin, TX 78738
Kevin
Job Details: 08/04/2022
"Arrived on site and uninstalled microwave upon inspection found many of the wiring connections to different components have burnt out. Customer says this was due to a neighborhood power surge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78737
Luis
Job Details: 08/04/2022
"Arrived on site for water issues. Found weak water flow removed filter better flow installed filter customer provided water flow better,calibrated measure fill.Found defective led module,per service pointer installed updated freezer led module autho S191AQ; used 1 W11601310 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Luis
Job Details: 08/04/2022
"Arrived on site. Defrosted evaporator replaced harness assembly ran diagnostics passed,ran Icemaker test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78734
Kevin
Job Details: 08/04/2022
"Arrived on site and found no ice production, jumped icemaker and Cycled normally dropped ice that was in the tray and filled with water. found left side fresh food door is intented where in contacts door switch. This could be causing switch to not completely close and for icemaker not to run. Added spacers to door to re-level surface
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78723
Matthew
Job Details: 08/04/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Tested and found faulty pump and motor. Replaced sump and motor. Tested and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE OVEN
Model PK916SR1SS
Near Round Rock, TX 78664
Cliff
Job Details: 08/04/2022
Arrived on site to diagnose an oven with broken glass. Found glass pack broken and replaced it. All is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Kevin
Job Details: 08/04/2022
"Arrived on site and inspected refrigerator and found evaporator motor in fresh food section is not running. Sent video to KB/Service management. Installed new evaporator motor and it is running properly.
We serviced a
GE REFRIGERATOR
Model GSS25GSHLCSS
Near Austin, TX 78734
Kevin
Job Details: 08/04/2022
"Arrived on site and inspected refrigerator and found no ice production, cycled icemaker manually and motor is running and it filled with water, took a short video and sent it to KB/service management. Spoke with SW, either icemaker is going to be working properly now or control board is not measuring that water filled. If issue continues control board and icemaker should be replaced at the same time.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Cedar Park, TX 78613
David S
Job Details: 08/04/2022
Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal fuse and the thermal cut off open. I installed the new fuse and thermal cut off. I reassembled the unit and tested it. I found the unit working as designed and cycling the heat8mg element on and off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Belton, TX 76513
Tyler
Job Details: 08/04/2022
Arrived on site for refrigerator Needing ice door. Upon arrival reconfirmed issue and installed part. Found no leaks and u it now functioning as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Leander, TX 78641
David S
Job Details: 08/04/2022
"Arrived on site for fridge leaking.I inspected the unit and work area. I found the unit powered off. I inspected the pantry harness and UI, I found the intact. I found rc drip pan in good condition. I gained access to the drain tube and found the tube restricted, I cleared the restriction and ensure the drain tube flowed freely. I tested the thermistors from the control and found them all reading in range. I inspected the water valve and found it weeping when water pressure is applied. I installed the new part and tested it. The water valve is no longer leaking. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ1
Near Leander, TX 78641
David Z
Job Details: 08/04/2022
"Arrived on site to diagnose range that had issues with digital display. Found the control had several dead pixels in the display, resolution is to replace control. Replaced control and verified all working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Tyler
Job Details: 08/04/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint. Upon further testing I found ice maker receiving proper voltage. I then found ice maker trying to harness the but wouldnt break ice out. I installed and tested new ice maker. Found unit functioning as designed . Call complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78746
Scott
Job Details: 08/04/2022
Arrived on site for dishwasher stopping mid cycle found control and harness burners up .
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78701
Matthew
Job Details: 08/04/2022
Arrived onsite for washer door not locking properly and error codes. Upon arrival inspected unit. Found error code for door lock. Door would click but not lock and unlock properly. Replaced latch ant tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED9050XW1
Near Austin, TX 78703
Matthew
Job Details: 08/04/2022
Arrived onsite for dryer not starting cycle. Upon arrival inspected unit. Put unit in diagnostics and found error code for shorted exhaust thermistor. Checked thermistor and was shorted. Also found fuse had blown. Replaced parts and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78723
Luis
Job Details: 08/04/2022
"Arrived on site for no ice. Found broken wire at hinge,diagnosed unit will need a freezer door or wires repaired. Broken wires will need to be repaired and wires that show possible damage will need to be cut and repaired to prevent breakage.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Joe Z
Job Details: 08/04/2022
"Arrived onsite to install previously diagnosed parts. Replaced pressure switch and main control. Test unit by running a quick cycle. Unit operates as designed. No leaks present at this time.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 08/04/2022
"Arrived on site for range throwing an error code. I inspected the unit and work area. I found f2e1 displayed. I removed the code and tested the console. I found it working and the error not returning. If the customer calls back for the same issue, they will need a new console. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Canyon Lake, TX 78130
Andrey
Job Details: 08/04/2022
"Arrived on site to test unit for not venting, tested unit found vent was not installed correctly, the cut out was not removed for proper ventilation, and the fan blade was bent sitting bellow screens, adjusted fan housing, the fan is now spinning freely, spoke to contractor and they will correct the issue , at this time job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78717
Kimo
Job Details: 08/04/2022
Arrived onsite for cooktop with orange flames. Upon inspection I found that the flames were flickering orange. I cleaned and adjusted the burner heads and tested unit and found unit operating as designed job complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/04/2022
Arrived on site for washer not draining/ spinning water from cloth. Upon arrival gearcase had failed along with hub drive missing/broken inner teeth. Replaced both components and tested unit found no leaks and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/04/2022
Arrived on site for dishwasher needing previously diagnosed sump. Upon arrival installed required part. Tested unit and found it functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Round Rock, TX 78665
Gerry C
Job Details: 08/04/2022
Arrived to instal previously diagnosed and ordered parts. I removed the failed inner bulb that the CX cannot access and replaced it. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
David Z
Job Details: 08/04/2022
Arrived on site to replace inner door due to damage in transit. Replaced inner door panel and tested unit. Verified no leaks present and unit working as designed. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Elgin, TX 78621
Joe Z
Job Details: 08/04/2022
Arrived onsite for Not Draining - Water Remains in Filter Area. Upon arrival found a little water sitting at bottom of tub at filter. Found filter blocked up. Clean filter and test unit. Unit now drains correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Taylor, TX 76574
Cliff
Job Details: 08/04/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Taylor, TX 76574
Cliff
Job Details: 08/04/2022
Documented breaker nuisance issue with whirlpool and they issued form for homeowners electrician to fill out. No failures to refrigerator and issue is related to breaker or home electric. Job is complete.Tech line rep AndrewFile# 7734280885
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Andrew
Job Details: 08/04/2022
Arrived on site to test unit for right side stop missing. Found wrong stops were installed. Replaced both side stops with correct parts. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Buda, TX 78610
Andrew
Job Details: 08/04/2022
Arrived on site to test unit for doors not sealing. Found gaskets were compromised and separating preventing proper seal. Replaced both left and right side RC door gaskets. Formed with heat gun. Unit is now sealing as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78737
Andrew
Job Details: 08/04/2022
"Arrived on site to replace lower hinge for right side RC door. Found cam was missing on hinge. Replaced hinge with cam, tested unit unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Andrew
Job Details: 08/04/2022
"Arrived on site to replace heating element per special project. Found metal bushings missing on element preventing proper seal. Signs of leaks around heating element retention nuts and framing. Mold building on floor underneath dishwasher. Cabinets are water damaged and mold building on cabinets as well. Not sure if issue is caused by current dishwasher or previous units. Took pictures of mold and cabinets. Advised customer to contact whirlpool with concerns. Replaced element, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
David S
Job Details: 08/04/2022
"Arrived on site for fridge tripping the breaker. I inspected the unit and work area. I unplugged the icemaker assembly and powered the unit on. I found it not tripping the breaker. I unplugged just the icemaker and replaced in the assembly, and powered it back on. The unit still did not tripping the breaker. I replaced the ice maker. I reassembled the unit and plugged everything back in. The unit is now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Andrew
Job Details: 08/04/2022
"Arrived on site to replace element per special project. Replaced element, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78759
David S
Job Details: 08/04/2022
Arrived on site to replace all the led modules. I inspected the unit and work area. I verified the unit model and serial number are within range of service pointer W11484836. I replaced the led modules according to the service pointer. The lights are now working. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Manor, TX 78653
Matthew
Job Details: 08/04/2022
Arrived onsite for washer leaking. Upon arrival inspected unit. Found support spring had come loose and tub had fallen. Dispenser hose was also pulled out of place. Pulled tub into position and secured spring. Secured dispenser hose. Tested unit in auto test and all passed with no leaks. Ran a quick wash and all passed with no leaks. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Matthew
Job Details: 08/04/2022
Arrived onsite to replace previously diagnosed parts. Replaced thermistor/defrost sensor and secured. Replaced control and UI. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Matthew
Job Details: 08/04/2022
"Arrived onsite to replace previously diagnosed parts. Replaced ice container, coupling and plate. Replaced parts and tested. Unit is now functioning properly."
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS0
Near Bastrop, TX 78602
Joe Z
Job Details: 08/04/2022
Arrived onsite to install previously diagnosed parts. Replaced water level sensor and water fill valve. Test unit and unit now began making ice. Customer will monitor for the nest 24 hours. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/04/2022
Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Replaced element and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Luis
Job Details: 08/04/2022
Arrived on site replaced defective fresh food door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bertram, TX 78605
Lou
Job Details: 08/04/2022
"Arrived on site to inspect refrigerator ice maker noises. Upon further inspection, tested the ice maker and as it harvested it began to make a loud grinding noise. Removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bertram, TX 78605
Lou
Job Details: 08/04/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit and monitored the back left vent and found the element not illuminating. Pulled the unit out and tested ohms to the element, fuse, cutoffs and found all are good. Removed the element and it is good. Tested voltage at the terminal block and got 232V. Tested the outlet and got no voltage. I found the power cord was burnt and found the outlet was burnt as well. I advised the customer to have an electrician replace the outlet. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS02
Near Burnet, TX 78611
Lou
Job Details: 08/04/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the hv control and tested. I found the evap fan motor has failed. I removed and replaced the evap fan motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/04/2022
"Arrived to instal previously diagnosed and ordered parts. I found the UI required replacement at removed and replaced. I inspected the vent assy and found no signs of prior or present leaks and did not disturb due to risk of causing further issue. I discussed detergent use with the CX and recommended to refrain from pre-measured pod use due to excessive foaming and creation of steam at levels above design constraints. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 08/04/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found during wash cycle voltage to dishwasher drops to 0V and returns to 116V after approximately 30 sec. Issue is electrical and verified by tech line. Homeowner will need an electrician to correct problem.Tech line rep AdrianFile# 7734278618
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/04/2022
Arrived to inspect door hinge not opening properly. I found that the right hinge spring had slipped off from the hinge assembly. I placed the spring back into its proper position. Operational test good. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Cliff
Job Details: 08/04/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced pump assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/04/2022
Arrived to install previously diagnosed part and to check for no drying issues. Replaced door gasket. Inspected heater and fuse and both are good and operate correctly. Unit failed vent test. Removed vent hose from unit and still failed vent test. Found blower housing completely blocked with lint. Cleared blower and unit now passed vent test. Reattached vent hose and failed vent test again. Found that the exit part of vent tub is too long and is pressing against the ground. Recommend to customer to shorten the exhaust tube from wall to the exit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRTS0
Near Burnet, TX 78611
Paul
Job Details: 08/04/2022
Arrived onsite for a ice machine to replace the previous diagnosed parts. I replaced the compressor and evaporator. I vacuumed the system and charged it with 6.20 ozs of R134A refrigerant. I tested the unit and found it working as designed. The bin had filled up halfway while we were replacing the sealed system components on the customers built in refrigerator. We turned the unit off before leaving per the customers request. The office needs to charge the CC on file. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Georgetown, TX 78633
Gerry C
Job Details: 08/04/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the compressor, drier and service port and replaced all three. I vacuumed the system to 430 microns and allowed it to sit for 15min. I filled the system with 5.5oz of refrigerant charge and let sit for 5min. Powered unit on and unit operated as intended. I found that the unit needed multiple leveling adjustments to properly instal the unit and I made the adjustments. No leaks observed during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near The Hills, TX 78738
Kevin
Job Details: 08/04/2022
"Arrived on site and replaced all LED modules with new version per service pointer W11606409, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Kevin
Job Details: 08/04/2022
"Arrived on site and replaced control board diagnosed on previous visit, found some ice behind fresh food evaporator cover, took pictures. If control board is not correct shoe fresh food evaporator cover will be needed. It was a prescreened but returned by previous technician, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Kimo
Job Details: 08/04/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new doors and found that they are now even. unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Burnet, TX 78611
Lou
Job Details: 08/04/2022
"Arrived on site to inspect refrigerator doors not flush. Upon further inspection, I found the right RC door not sitting flush with the left FC door. Also found where the RC door gasket at the bottom left corner was badly gapped. I found the center mullion was slightly bowed at the bottom of the unit. Took photos of my findings and contacted techline to report. Spoke to Chris and advised of the complaint and my findings. Chris provided a link and performed a video chat and he recommended to place a shim at the back right roller and level/square the chassis. Provided SR#7734278894. The unit being surrounded by cabinets on both sides, I placed a shim from my van stock (4387828A) at the back right roller and leveled the unit. Once the unit was leveled and squared, the unit doors continued to not be flush at the bottom as the right door stands out approximately 1/4 inch from the left door. Both doors are sealing properly now. I found the floor is not level as the unit was sitting with a slight tilt the the right side when I arrived. I measured the side of the unit to the cabinet walls and found the right side to be approximately 1/2 inch wide and the left side was just less than 1/2 inch. I called techline again and spoke to Joel and advised the previous SR# and what I have done to this point. Joel advised that since the unit is leveled and squared and the floors are not level, the unit is operating properly and the issue is cosmetic and an installation issue. He advised this information will be added to previous SR#7734278894. I advised the customer to contact the manufacturer and provide the SR# and discuss with them what steps they want to take. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78717
Kimo
Job Details: 08/04/2022
Arrived onsite for washer that would not go into wash. Upon inspection I found that there was a loos connection at the cap. I corrected this and tested the unit and found that the unit is now operating as designed. No leaks job complete.