Arrived back on site for ice maker issues. The ice maker ice was clumpy inside of the ice container. The ice makers previous issues caused the ice maker to overfill into the ice container. Motor on ice maker was overfill. Valve was functioning properly. Removed and replaced the ice maker and unit tested as designed. Job complete

Arrived On site for microwave needing previously diagnosed parts upon arrival I reconfirm the prior issue from second diagnosis found that the had no failures. Installed needed door lock and switchs asm as well as diode cap and mag. Reassembled and tested unit. Found unit fully heating as designed. Call complete

"Arrived on a 2/2 for a dryer not heating. Confirmed, disassembled and found the purple wire was burned and causing the no heat. Spliced the wire and added a new connector and unit tested as designed. Job complete"

Arrived to inspect washer not spinning all the water from the clothes. Found the drain hose was in the standpipe too far. The was in a recent power surge. I ran a complete quick wash cycle and the unit tested properly. Job complete

Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and after testing unit found solenoid had rusted and fallen off rest of inlet valve causing water to leak. Was able to replace inlet and reassembled and tested dishwasher. Found unit fully cycling and. Functioning as designed with now failures or leaks. Call complete

Arrived to inspect range handle issues. Confirmed the handle on the right side was hanging off. I disassembled and re inserted the screw into the handle and was able to complete the without any parts. The customers handle wasnt damaged. Unit not working properly without any issues. Job complete

"Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue but found when unit was plugged in it immediately went into flood mode. Give unit the time allotted per manufacturing specs and after unit went through mode I was then able to gain full functionality to diagnostics, errors, etc. found unit had f7e6 error. Found front left and back left suspension rods failing. All other hardware was fully functioning as designed. Once unit was stabilized/balanced I found no other failures. Reset and tested unit in normal+diagnostics mode and found everything working as designed. Call complete."

"Arrived to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the compressor was running, but burning hot. There was no frost pattern on either evaporator and temperatures were 68 in both compartments.Ff evaporator, compressor access valve and UV drier. Office to schedule return services . ; ordrng 1 W10309988 (COMPRESSOR) and 1 W10143759 (DRIER W/VALVE) and 1 WPW10239732 (EVAPORATOR) and 1 WPW10643261 (EVAPORATOR, DUAL FF)"

Arrived on site for dryer needing checkup/inspection. After testing found unit had a stable 240v connection. Unit had clear lint screen and exhaust housing plus proper airflow through exhaust hose. Found temps within unit fluctuated between 110-200 averaging at 155 degrees during first 20 minutes. . Unit time of diagnostics unit is functional as designed. Call complete

Arrived on site for a washing machine thats making a clunking sound. Inspected unit and work area. Customer advised that the unit seems to make a clunking sound between agitation when it ships into spin. She didnt know if that was normal or not but wanted to have it checked because she thought something might be going out. Test of the unit in an auto test in the unit ran hours designed. Tested the unit and manual spin and agitation testing and the customer confirmed that the clicking was right when it went into spin. I did advise her that that is normal with these units due to the cam being plastic and showed her how that works. Did not find any stored error codes in the customer did advise that the unit is washing just fine. Whenever user guide in the unit is working as designed. Call complete.

Arrived on site for dishwasher that is not washing dishes. Inspected unit and work area.Test of the unit and confirmed the customers complaint. Found the wash motor not running. Replaced wash motor and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for washer not going into spin but all of the functions working as designed. Upon arrival confirmed the issue. After running multiple test I found that the unit would fill agitate and drain but during spin the transmission and bearing were siezed due to rust. Lid switch activited. Belt was intact and fly wheel would spin along with motor and pump

Arrived on site for a washing machine that wont fill of cold water. Inspected unit and work area. Confirmed the customers complete and check voltage going to the cold water valve on calling for cold water. Found proper voltage but the valve not pulling in cold water. Disconnect the hose off the back of the unit to check for water pressure and found proper water pressure. Replaced water valve and tested the unit again. The unit began to work as designed. Call complete.

"Arrived on site for dryer making abnormal noises. Inspected unit and work area. Tested operation to verify failure. Found sound with motor. Disassembled unit and inspected pulley and guide wheel. Found failed motor and will need to replace blower with motor. Removed failed motor and blower wheel, installed new. Assembled unit and tested operation. All tested good.

Add on Arrived on site for fridge making too much ice . Found extension missing off bail arm . Ordering extension. No water leaks detected at time . Call to set return.; ordrng 1 2304353 (Ice maker extension)

"Arrived on site to inspect refrigerator ice maker not working and items freezing in the RC section. Upon further inspection, I placed the unit in diagnostics and tested and the unit is operating as designed. I inspected the evaporator and it had a good frost pattern and food items were frozen. I found items in the RC section frozen as well that were in direct flow of the cold air coming from the FC section and the ice maker turned off. I turned the IM on and it began to harvest, but no water filled the tray. I found th water turned off at the wall from previous service. Turned water on and retested ice maker and unit is operating as designed. Adjusted the airflow to the RC section and recommended that the customer monitor the unit for a few days to see if theres any change in temps in the RC section."

Arrived on site to test unit for leaking from door. Found water bypassing tub lip underneath door leaking. Found wash tube/manifold and spray arm causing water to hit directly causing excessive water pressure at door. Office to reschedule.; ordrng 1 WPW10340542 (Wash tube/manifold) and 1 WPW10498900 (Spray arm)

Arrived on site to test unit for roller on top rack are broken. Found adjuster wheels were broken off. Needing adjusters to fix issue. Off ice to reschedule. ; ordrng 1 W11545795 (LH adjuster assembly) and 1 W11551541 (RH adjuster assembly)

"Arrived on site to inspect unit for not cooling fridge side. Upon inspection found the units Evap covered in ice causing the non cooling, Evap fan was working, control seemed to be working normally, ice was caused by gapping due to a uneven door, leveled the door and instructed customer to defrost and plug in after 2 days, customer will monitor. Complete"

"Arrived on site to test unit for not cooling in RC. Found evap completely frosted over. Found RC evap motor not engaging and thermistor showing open. FC components tested good. Removed ice build up and replaced evap motor and thermistor, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site. Found mold on tubing and in unit. Disassembled unit,replaced tubing and cleaned unit and all accessible parts.replaced water filter.

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for cooktop with F47 ERROR CODE right side module failed. I gained access the module and found fuse blow on the board. Tested fuse slots to see it it was grounded it was not. Meaning that being has failed I will need 1x w10857233 module. Parts are covered. Office to reschedule.; ordrng 1 W10857233 (Module)

Arrived onsite and replaced damaged refrigerator doors would not hold gasket in and installed name plate. Job complete.

"Arrived on site and inspected dishwasher and found standing water in tub, are used cancel button to attempt to drain water and drain pump is not running. Removed water and removed drain pump and found a large piece of glass is keeping drain pump from spinning. Replaced drain pump and it is now working properly, job complete"

"Arrived on site to diagnose refrigerator with low ice production / some frost on the ice bin and slow water dispensing. Ran dispenser and found water trickling out. When I inspected the RC I found it was filled to the brim and both the air tower and airflow gaps were obstructed, which is likely causing cold pockets and unit trying to overcool, which is freezing the reservoir lines. Advised that the airflow channels need to be opened up and cooling tower needs to be able to vent properly. This should resolve both the ice production and frozen line issue. Increased temps 2 degrees, and also advised customer on steps to defrost unit if water lines arent thawing. If no improvement is made with directions given, customer has been advised we would need to replace the reservoir / valve.

"Arrived onsite for dishwasher not draining. I gained access to the drain hose at the disposal and found it clogged I attempted to unplugged I couldnt. I installed new hose and tested unit and found the unit operating as designed no leaks at this time.

"Arrived on site and found freezer evaporator is frosted over, previous repair was a start device replacement. Replaced control board and evaporator thermistor, fan is running normally. Showed apartment resident how to defrost refrigerator properly, job complete"

Arrived on site for DW door doesn't close/leaking. Found door sitting uneven at top. Used force to reposition the door. Door sits more even with adjustment. Gained access to valve and sump and couldnt find leak. Eventually water began trickling down from top left corner. Inspected door at the top near strike latch and witnessed water spurting from top. Removed gasket and installed new gasket. Tested again and found water still spurting from the top. Installed the gasket opposite of how original gasket was installed and leaks stopped. Original gasket was installed incorrectly / upside down. Ran full diagnostics cycle and no more leaks detected. Washer had no error codes. Job completed.

"Arrived on site for complaints of unit not finishing cycle. Found geargase in good condition, and actuator arm in place. Connections look good. Ran unit through factory diagnostics unit passed all tests. Advised customer on proper loading techniques and soap usage. No water leaks detected, job complete."

Arrived on site . Replaced heater element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site and found saved error codes for shifter fault, and motor fault. Ran all functions in manual diagnostics and actuator took a long time to engage agitation cycle, inspected Gearcase assembly and found it is beginning to leak oil. Attempted to remove washplate and found it is also seized.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"arrived on site for no ice. Ran diagnostics found recirculating pump not powering on,replaced pump same issue,checked voltage found voltage would drop running pump ordering a new transformer and main control in case needed; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Main control)"

Arrived on site to diagnose dishwasher with leak occurring. Ran unit and found water running out of heater holes in tub. Ran to office and picked up heater to complete repair. Installed new heating element and tested. Verified unit is no longer leaking. Call complete.

"Arrived on site and replaced bottom left LED inside fresh food section and there is no positive change. Then replaced bottom right LED module and all interior lighting is now correct, third and final circuit is now working properly, job complete"

"Arrived on site for water in tub when not in use . Found valve dripping into tub. Replaced valve ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

Arrived on site to diagnose a range that is tripping the breaker. Tested all parts and components and found no failures to range at this time. Advised customer on findings and that appliances were not intended to be put on gfci or afci circuits as these can trip due to spark ignition or ungrounded parts.

"Arrived on site to test unit for no power, tested unit found 240vac in junction after pulling unit out notice that the metal covers were smashed in against control boards, inspected harness did not find any damaged wires, fuse getting 120VAC to ground, control boards getting voltage but not supplying 14VDC to user interface, after speaking to senior your techs, was advised to order power board, control board and user interface,office to reschedule ; ordrng 1 W11179310 (Power supply board) and 1 W10801665 (Control board) and 1 W11093251 (UI)"

"Arrived on site to follow up on dishwasher that was not draining again. On arrival ran diagnostic and tested drain pump. Found pump fully locked up and would not turn. Advised customer we would need to replace pump since nothing is stuck in it. . Replaced pump and retested. Verified unit working as designed.

Arrived on site for complaints of RC door too loose. Found door swinging open too fast. Will need new door cam to complete repair. Also ordering some additional parts to ensure completion. Office to reschedule.; ordrng 1 WP2182181 (Thimble) and 1 WP2182181 (Bracket bottom) and 1 W11573367 (Bumper) and 1 W11398787 (Door cam)

Arrived on site to test unit for acting erratic found console receiving voltage but not properly responding. Cycled power and now voltage to console is pulsating 5vdc to nothing repeatedly. Cycled power again and console now not responding and voltage was constant and correct.

"Arrived on site to inspect unit for not making ice, upon inspection found some broken wires in the left side causing the issue, ordering freezer side door. Please authorize. Office to reschedule ; ordrng 1 LW11037733 (DOOR, FZ, SS)"

Arrived on site to install ordered parts for defrost issue. Upon inspection found unit not having defrost issues. Found condensation on upper refrigerator cabinet. Found bottom of left side liner has 1/8 gap and right side has 1/4 gap and where liner meets frame 1/8 gap. Took pictures. Called tech line for assistance.

"Arrived on site and found customer complaint is leaking from front of dishwasher. Removed front door panel, ran hot water at sink and added a pod to dishwasher. Ran dishwasher on a normal cycle and took a video of how closely soapsuds got to the edge of the tub. Reported customers experience to techline. Lifted front feet to lean dishwasher slightly backwards. Found no high drain loop in drain hose and corrected this to prevent any backflow while dishwasher is draining, job complete 7732617991"

"Arrived on site for complaints of fan not working. Found fan not turning on. Installed new fan and tested. Set to 350 and monitored. Fan working as designed. Also tested both speeds in service mode, tested good. Job complete."

"Arrived on site to test unit for broken door glass, tested unit found front glass completely broken, missing glass support and handle screws are stripped damaging the handle it self, customer also stated that front right burner has a hard time igniting, tested burner and found excessive amount of grease buildup restricting a direct spark will need new burner and cap to fix issue, office to reschedule ; ordrng 1 W11389703 (Glass support) and 2 W11428245 (Screws( handle))s and 1 W10894054 (Oven handle) and 1 WPW10515455 (Burners) and 1 WPW10183368 (Burner caps)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failing, I removed and replaced the compressor, UV dye drier and access valve and vacuum3d the system. Pressures held at -30/0. Installed 6oz of R134a refrigerant and monitored pressures while testing in diagnostics test #4. Pressures are good at 3/125. Added some shims to the RC evap drip pan to level it out.. Unit will need to cool for 24/48 hours before adding food items. No water leaks observed during service, job completed."

"Arrived on site for complaints of broken knob. Found the rod connecting the know and the timer was broken. Installed new timer and knob, and tested unit. Unit now functioning as designed. Job complete."

Arrived on site . Replaced heater element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found faulty filter housing and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose refrigerator that is making some noise when dispensing ice. Customer showed me that when dispensing the ice, you can hear a slight grinding developing. Ran the icemaker and can hear the motor growling a little bit when under load to dispense. Ice bucket seems ok and I dont see evidence of the yolk slipping out of the back. Unit is still dispensing and still functioning, and the noise is not affecting the function, likely just due to age. Advised if it does stop dispensing that we would need to replace the auger motor and ice bucket. Unit is working at this time. Call complete."

"Arrived on site to inspect unit for a gas leak, upon inspection found the gas company had identified the leak in the wall and around shut off valve, I did find the shut off valve gave off a gas smell. Shut off the gas and took pictures of report. Builder or plumber MUST repair pipes in wall and the valve. Complete"

"Arrived on site to test unit for not responding. Found error code f6e3(ACU cannot hear UI). Found console acting erratic. Verified console receiving proper voltage(5vdc). Put foil tape around exposed area of new console harness connection to prevent moisture build up. Replaced console, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for install of new door gasket. Removed all ice from bottom liner. Installed new door gasket and applied adhesive as well. No leaks detected, job complete."

"Arrived on site for complaints of no heat. Found open cutoff. Installed new cutoff and tested. Unit is heating properly, job complete."

"Arrived on site for ui breaking . Found ui around start button falling off . Replace ui console . All buttons are functioning. Ran diagnostics all checked normal. No water leaks detected at time of service.

Arrived for range with right front burner not lighting properly. Found the burner warped. I new burner head and tested unit and found that the unit is now operating as designed. Job complete.

"Arrived on site and found dishwasher is operating normally. Sent a short video to KB/AHS of dishwasher running, job complete."

Arrived to inspect F8E4 float switch error. Confirmed the complaint and found the float switch was defective. Removed and replaced it and unit tested properly. Job complete

"Arrived on site to replace element do to recall, replaced element, tested unit, unit running as designed, no leaks detected job complete"

Arrived on site for water remaining in soap tray after wash cycle is done . Found siphon cover missing on soap drawer. Replace drawer all checks normal now. No water leaks detected a time of service job complete.

"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics and attempted to test. With test mode in the drain function, I pressed the start button and the start light began to flash with the normal light indicating the door is not closed even though it was closed. I attempted testing in the remaining modes and it continued to fail. I cycled power and removed the control and cycled power back on and monitored the diagnostics LED and it is flashing accordingly. I tested the unit in a normal wash mode and the unit operated as designed. I placed the unit back in diagnostics and tested the unit and it operated as designed. I advised the customer of my findings and demonstrated to the customer while I still had the unit in diagnostics. I advised that no repairs are needed at this time as I cannot duplicate the issue any further.I recommended that the customer monitor the unit and if it begins to malfunction again to contact our office. No water leaks observed during service, job completed."

"Arrived on site for Washer is not leveled. Placed in diagnostics and got F0E5. This was the only error code. Cleared error code. Tested suspension and instead of going down then coming up, the basket bounces. Removed suspension and installed new suspension. Tested basket again and suspension no longer bounces. Ran calibration and washer is running as designed. Job completed."

Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now working as designed.

"Arrived on site to diagnose dishwasher that is not running and throwing an error. Ran diagnostic and found codes F9E1 no drain, F7E1 wash motor failure, FA E2 vent wax motor error. Ran unit and found wash motor is not engaging at all. Ordering wash motor, vent wax motor, drain pump and also heater due to heater falling under the service pointer W11540964. ; ordrng 1 W11460945 (Sump and Motor) and 1 W11412291 (Drain Pump) and 1 W11047695 (Heating Element) and 1 W11416460 (Vent Motor)"

"Arrived on site and customer complaint is when a cycle is chosen it will stop running after 5-10 minutes. Last week the normal cycle would keep stopping this week its the only one that will run. Choosing a different cycle when this happens allows dishwasher to run and complete cycle. inspected dishwasher and found 5/1, 8/4, and door is closing properly and drain pump is running correctly started and canceled multiple cycles to try to re-create customers experience.

Arrived on site for venthood lights not operating. Inspected unit and work area. Tested light operation while measuring voltage. Found control send voltage to lights. Found bad connection at the quick connect. Tightened connection and tested light operation and found work.

"Arrived on site for a refrigerator making noise and not cooling properly. Upon arrival I found that the unit had PO flashing on the UI as if there had been a power outage. I checked temps and found the FC at 28?F and the RC at 38?F. Upon further inspection I found the FC evap a solid block of ice. I then gained access to the evap area, and found water dripping from the suction side and creating rust. Both of these indicate a possible defrost issue. I gained access to the control and ohmd out the thermistors. I found the RC thermistor at 8.18k, the FC thermistor at 12.2k, and the FC defrost thermistor at 14k. These are all accurate readings for the temp at the time of reading. I put the unit into diagnostics mode and when I activated the FC fan I could not hear it energize. I checked voltage at the control to the FC fan when in step 3 part 2 and got the correct 12VDC. This indicates a faulty FC fan. I then activated a short defrost and checked voltage to it at the control, and found the control only sending 18VAC. This indicates a faulty control. The unit will need a new FC evap motor and control for the repair. I am ordering the control, and we will return with the evap motor to install. I advised the customer on leaving the unit of for a minimum of 48 hours to defrost before service. Office to reschedule.; ordrng 1 WPW10675033 (Comtrol)"

"Arrived on site and replaced heating element per service pointer W11540964, job complete"

"Arrived on site for JennAir DW Upr rck stck wobbly Upper Rack Concerns - Dishwasher. Found upper rack rubbing the gasket as it closed. Molded rack back into straight line due to bowing on left side where adjuster mounts. Found front right clip had gotten damaged and needs replacement. Also other clip(s) missing. Ordering clips W10919676 / WPW10082853 to return and complete the repair. ; ordrng 1 W10919676 (Clip) and 3 WPW10082853 (Clip, pivot)s"

"Arrived on site to test unit for controls not responding, tested unit in test mode, lid lock would not engage checked voltage when activating lid lock, control not sending voltage to lid lock

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI (display) control board and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees and RC=51 degrees. Insoected the FC evaporator and it had a good frost pattern. Inspected the RC evaporator and it was dry and the evap thermistor was blackened. I placed the unit in diagnostics and tested the unit in test 4 and found good frost patterns on both evaporators. Checked amp draw at the compressor and got 1.1amps. Also found a service tap on the access valve of the compressor and checked it for leaks and it is good. Tested the thermistors at the control and found the RC thermistor way out of range.I removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and a ziptie. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for install of new UI and new ACU. Installed new parts and tested unit. Ran factory diagnostics and unit got stuck in sensing mode. Spoke to SW. installed old control board and new UI and powered up for 3 minutes. Installed new UI with new ACU and tested, getting the same result. Repeated process few more times and no change.

Arrived on site for unit leaking water. Inspected unit. Gasket is good. No water leaks from door. Found leak from sump. Need to replace sump and motor assembly.Need AUTHO. Need to order part. Office to reschedule ; ordrng 1 WD26X10013 (Motor assembly) and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site to diagnose dead microwave, no power to console. Tested fuse and found fuse blown. Replaced fuse and powered unit on. Unit did power on. Tried to run and could immediately hear the mag buzzing incredibly loud and a zap, and unit died again. Found wave guide damaged and back feeding microwaves causing the failure.

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at room temperature. Gained access to compressor and found running. Gained access to evaporator and found no frost pattern. Found failed sealed system. Will need to replace compressor and evaporator.; ordrng 1 WP2188823 (Evaporator) and 1 8201675 (Compressor) and 1 Filterdrier and 1 Accessvalve"

Arrived on site for dryer starting and stoping on it own and running for hours on automatic dry cycle. Inspected unit and work area. Measured incoming voltage to unit and found correct. Tested dryer operation and found timer advancing. Removed timer and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for a wall oven making a loud noise. Upon arrival the customer provided a video of the noise. It sounded as if it was a metal on metal noise. They also stated that the noise is still intermittent, typically happens when on hot settings, and can occur with either oven running. Due to this I gained access to the blower and convection fans. I found both in good shape and with no obstructions. I found when individually activating each fan, no noise would occur. Upon further inspection I found the hard wired conduit roughly 7 feet long, and possibly vibrating against the back of the unit when running. I called techline and spoke to Robert and received SR# 7732618930. Robert agreed that the conduit could cause the rattle. After running the unit a long period of time which could cause thermal expansion, the conduit can get tighter and start to vibrate on the chassis. The unit is running as designed, and I informed the customer of my findings. Call complete."

"Arrived on site to diagnose dryer with long dry times. Customer advised cycles take 2 or so cycles to fully dry. Customer showed me that when unit was installed the installers crunched the vent hose. Checked hose and found it caved in on one side. Removed hose and popped out the dent. Ran unit and verified it is heating properly. I advised customer to make sure eco boost is disabled as it almost always come on by default. Provided customer with number for dryer vent wizard to have vents cleaned since it has been some time since they have been cleaned. Unit is working as designed, and vent hose restriction has been removed. Call complete."

Arrived on site for Range oven not properly holding temp. Customer was using a temp thermometer to see temps while oven was heating. Explained how all ovens heat by going to high and low temps to keep preset temp theyve set the oven to. Her baking with this oven never seems to work like shes use to experiencing with her previous ovens. Ran three sets of temps to find average. First high temp was 415. First low temp was 332. Ave of 373. Second high temp was 404. Second low temp was 318. Ave of 361. Third high temp was 401. Third low temp was 316. Ave of 358. Average of three temps was 364. Calibrated oven to -20 because it was set to -10. Advised customer to allow oven to preheat for an additional 10 minutes to let the oven find and maintain an equal temp inside. Job completed.

Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found frost buildup on evaporator. Performed diagnostics mode and tested thermistor and RC fan. Found fan mot not running. Gained access to to fan and measured DC voltage to fan and found correct. Measured resistance on fan motor and found opened/ failed. Called Whirlpool tech-support and spoke with Anthony. He stated fan motor was bad and to replace fan scroll (SR# 7732619457). Removed ice buildup and fan scroll. Installed new fan scroll and assembled unit. Performed diagnostics mode and tested fan operation and found working as designed. No water leaks detected during service.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=4 degrees and RC=51 degrees. I found the left RC door slightly pushed out. When I inspected the RC section, I found a large block of ice on the RC evap cover and was protruding out of the evap area and pushing the deli drawer outward causing the left RC door to not be able to close (photos). I advised the customer that I would have to reschedule due to the amount of ice on the evaporator and had my customer sign the waiver of damages when defrosting the refrigerator. I recommended that they pull the unit out and place towels around it to help absorb any water that leaks and to unplug the unit at least 48 hours before I returndefrost element and bimetal. I am ordering the main control and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WR55X38248 (Main control)"

"Arrived on site for Does appear to have power at all, won?t turn on. Checked the breakers, reset the breakers and verified that the outlet is getting power, however the dryer isn?t turning on at all. Dryer powered on but would only turn motor for a half second. Getting good voltage at the wall and to the board. Tested motor windings and tested good. Replaced control and got the same results. Called Whirlpool tech line and spoke to Ed. Ed had me test the door switch and motor windings again. Ed recommended we replace the main harness and install another control. Ordering main harness W11364723 and control W11481107 to return and complete the repair. SR 7732620217; ordrng 1 W11481107 (Control) and 1 W11364723 (Main harness)"

Arrived on site to diagnose a washer that is not turning on. Found latch strike not set properly and made necessary adjustments. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for a dishwasher not drying well. I put the unit into diagnostics mode and found stored error code F5E1 for door switch stuck open. I cleared the error codes. I found the door switch as designed. I then ran a diagnostics cycle while monitoring amp draw. I found the heater drawing the proper amperage. The unit is working as designed, and I informed the customer on how the heat works in new units vs older units. I also found the customer not using rinse aid, and informed them on the importance of using it. The unit is working as designed. Call complete."

Arrived on site for unit not operating. Tested unit and found drain pump was not pumping. Inspected the drain pump and found blockage by a clothing article. Cleared drain pump. Tested unit on auto test. Unit drained correctly allowing the operating functions to operate as designed. Job complete

Arrived on site for unit leaking water from bottom. Inspected unit and found water leaking from sump. Need to replace sump and motor.

"Arrived on site for a dishwasher not heating, and with a broken heater. Upon further inspection I found the element physically broken in half. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I found all other components as designed. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater, and found it working as designed. No leaks observed at the time of service.

"Arrived on site for icemaker issues. Found ice bin stuck in door,removed ice obstruction in chute tested ice dispenser unit working."

"Arrived on site for dishwasher needing previously diagnosed latch. Upon arrival I reconfirmed issue with unit but foun during tests latch and found it functioning as designed. After further testing though I found a failure within neutral line of unit, also found motor shorting out at .409 ohms. Issue had caused a feed back through main harness, control, ui, and latch leading to unit failing to run. Heater, float switch, high limit thermostat, drain motor all passed inspection. Will need office to get with ahs for further approval before proceeding with any repairs. Office to reschedule once autho/parts is known.; ordrng 1 5304518467 (Ui SWITCH ASSEMBLY) and 1 154844301 (Motor) and 1 154595901 (Bracket) and 1 Cnote (Need ahs autho!) and 1 Cnote

Arrived on site for dishwasher not dissolving soap correctly. Upon arrival confirmed issue and found f4e3 error (wash motor error). After further testing I found unit filled and drained as designed. Tested power from ACU to motor and found acu receiving & sending proper power supply but motor still not engaging. Also documented issue with techline (Sr#7732558521) . Call complete ; ordrng 1 W11085683 (Sump/motor (only order if customer approves))

"Arrived on site to test unit for burner not igniting, tested unit found burner was really dirty with grease not allowing it to spark in right place, replaced front left burner and cap, tested burners, all burners now igniting, no leaks detected job complete"

Arrived on call for complaint of no ice. Checked icemaker and it was turned off. And no ice in tray. Turn icemaker back on and it cycle and filled with water.

"Arrived on site to inspect unit for leaking during final spin. Upon inspection found no leaks in valve, drain pump of any cracks in basket. Filled with water and spun, no leaks found, water spots are found around top edge, instructed customer that it must be leveled and not overfilled. Complete"

"Arrived on site to replace element due to recall, replaced element tested unit,unit now running as designed, no leaks detected job complete"

"Arrived on site to inspect unit for not illuminating lower freezer. Upon inspection found the units lower light out causing issues, replaced 1 module and tested. Complete"

Arrived on site to test unit for not turning. Found drum spinning as designed. Found element is bad. Ordering element and belt switch as a precautionary. Office to reschedule. ; ordrng 1 WP8544771 (Element) and 1 WPW10411937 (Belt switch)