"Arrived on site to test unit for far right valve and knob not turning off properly. Found valve was slightly bent preventing it from proper lining up with the off mark on knob. Straightened valve, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site for refrigerator not cooling and to install previously diagnosed parts. At arrival found unit not sealing properly and gaskets not making a full contact with all corners and mullion not straight in the middle causing leaks into the chambers and constantly freezing as warm air Is always going into the chambers. Called Whirlpool tech line and spoke with rich SR# 7733674338 and said to proceed with repairs and seal air gaps with RTV. No water leaks detected during service. Job completed.

"Arrived on site to test u it for noise, tested unit found heat deflector has gotten loose and was rattling against blower housing adjusted deflector, secured it properly, ran unit with customer present, unit running as designed, job complete"

"Arrived on site for complaints of sparking. Found scoring marks from the rack, took pictures. Removed rack, removed tabs, and used cavity paint (p#98QBP0302) from truck stock to touch up the scoring marks. Advised customer to not leave the rack in unit. Only use it when cooking two things at once, as per owners manual. Tested unit and found normal operation, no sparks. Job complete."

"Arrived on site for complaints of unit not venting. Found installation issue. Unit is not sitting flush up to the cabinet and all the air is coming out the front. Inspected cut out above in cabinet and it looks good. Damper working, all fan speeds working, and light working properly. Advised customer to contact the builder and have install issues corrected. Job complete."

"Arrived on site for complaints of no cool. Found both compartments at room temperature. Found compressor running. Found no frost pattern. Spoke to JC. Will need SS repair.

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found after further inspection that the element coil had made contact with fire wall divider and caused a short circuit and coil to break. Found all other hardware functioning correctly. Then reassembled and tested dryer. unit functioning as designed with no failures. Call complete

Arrived on site for refrigerator with rc lights not working. Upon arrival confirmed complaint and found fc lights functioning but rc leds were failing. Replaced rc led module and found full functionality restored to led system. Call complete

Arrived on site to install previously diagnosed gearcase main harness suspension rods etc. Upon arrival installed all required parts and then reassembled and tested unit to verify could hold water with no leaks as well as transition between agitation and Spin with no failures. Found unit fully functioning as designed and no leaks during repairs or testing. Call complete

"Arrived on site and inspected dryer and found element has failed, took one picture. Replaced element and found a failed due to restrict airflow, took one picture of airflow meter. Recommend it to homeowner that dryer not be used until better the exterior has been clean/clear properly by a vent cleaning service. Job complete"

"Arrived on site removed top panel in front kick panel again and set washer to run on a diagnostic cycle any completed and did not leak. Started washer on a heavy duty cycle and observed it for 20 minutes and it also did not leak, overfill. Cannot determine why customer is experiencing water on the floor. Sent another video to KB/service management. Left front kick plate off machine so that a customer sees water on the floor again they can get a better idea where it might be coming from. Job complete"

"Arrived on site and inspected washer and found belt is off. Found everything else is in good repair but there is an extra motor mount port inside of shield. This may have been left in place in manufacturing and somehow knocked belt loose. After reattaching washer has completed a diagnostic cycle and a calibration cycle. Customer has issue again will need to bring back motor and belt and cam kit.. Replaced actuator, Job complete"

"Arrived on site and inspected washer and found customer is experiencing load and go not giving detergent. Only saved error code was F6E3. Confirmed plunger on back of reservoir is moving and ran test 16 in diagnostics and load and go is giving detergent. Ran automatic test and it completed properly and no errors given. If customer decides to replace drawer Drawer 9.22, 05.75. Customer will contact the office if they wish to continue with repair"

"Arrived on site to replace previously diagnosed inverter box, verified that box was needed, replaced part, powered unit back on, unit is now cooling but when multiple items are plugged in on the same circuit, unit is shutt down, advised customer to get a designated outlet for unit, at this time job complete"

"Arrived on site to replace previously diagnosed RC evap cover, removed cover found evaporator frozen over, air leaks has developed behind evaporator due to multiple cracks on liner, liner cant be repaired making this unit non repairable, job complete"

"Arrived on site to test unit for burning smell, tested unit found bottom spray arm has fallen off and melted on element, replaced spray arm from truck stock part number W10491331, called safety to document my findings Sr#7733621699, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for ice melting, customer stated that ice is slightly melting, took temperature reading in FC probe reading 5 set to 0 degrees, tested unit found condenser very clogged with dust and pet hair, compressor running hot due to no air circulation effecting performance of unit, cleaned out condenser recommended to customer unplug unit for 24-48 hours to put unit through a complete defrost, potentially frost buildup in air ducts for ice maker causing low air circulation, if after defrost issue still persists, recommend replacing ice box fan and freezer evap fan with thermistors, at this time job complete"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the igniter would come on but the gas valve would not open to allow the gas valve through. Tested all heating components and found continuity and proper resistance. I did find the secondary valve coil connector was not connected properly onto this gas valve. Reconnected the wiring and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Found damage done to the cabinet due to what looks like a crowbar from the customer attempting to pry up on the top to remove clothes. Took photos and attempted to run the unit through diagnostics. Found an F5 E3 (lid will not lock or unlock) error code. I attempted to lock the lid in manual diagnostics and found the lid would not lock. I called Whirlpool Techline and spoke to Andy SR# 7733677511. He advised that he noted the account but that we would need a contract trade care team for warranty coverage due to customer damage to the unit. I called whirlpool trade care team and spoke to Diane SR# 7733630058. She advised that based on the and Customer damage, that will have voided their warranty and to no make any repairs. Advised the customer of the issue. Call complete."

"Arrived on site for refrigerator thats not cooling the freezer section properly. Inspected unit and work area. The customer advised that he was told by our office to unplug it for 30 minutes and since then, the unit has begun cooling. He advised that he has dropped 15? already from 43?F to 27?F. Check the evaporator and found a decent frost pattern on the evaporator with no evidence of any defrost issues. He did state that he was wondering if potentially the door leveling was part of the problem as the refrigerator door was not completely sealed up on arrival. The seal was not proper due to the angle of the door leaning away from the hinge. I adjusted the door hinges up at the middle hinge and top hinge to allow the door to close properly. Because the unit is cooling and operating at this moment, so I advised him to keep an eye on the machine for the next two days to see if its good temperature continues to drop. If it does not, the unit will most likely need a sealed system repair. Customer will call back every other issues persist. Call complete."

Arrived on site for a washing machine that is making abnormal sounds during agitation. Inspected unit and work area. Confirmed the customers complaint and attempted to check underneath the unit. Found that the top portion of the cam had somewhat bent a little bit and was getting caught inside of the slider and not raising it to agitate properly. Replaced the cam and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to diagnose a range that is giving f9 error. Found outlet for range or breaker not wired properly. Found 120v at neutral. Advised apartment maintenance of issue.

Arrived on site for a dryer that is not advancing. Expected unit and work. The customer advised the unit would countdown from 60 to about 45 but would not count down past the 45 mark on the time dry cycle. Confirmed the customer complaint and replace the timer. We had the unit through a time dry cycle for 30 minutes and saw the timer countdown to 33 minutes. The unit is now working as designed. Call complete.

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for complaints of dented panel. Found dent on top of panel. Installed new panel. Job complete.

Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.

Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site for install of previously diagnosed part. Installed new fan motor. Fan is now running. Good frost pattern starting on the evaporator. Good airflow as well. No other issues, job complete."

"Arrived on site to inspect unit for leaving grit on dishes, found unit to be working properly, instructed customer to clean unit, and use sani cycle."

Arrived on site to adjust bellow. Adjusted bellow so the drain holes are centered at the bottom. Ran test cycle and found no leaks. Job complete.

"Arrived on site and inspected dryer and found heating element has failed and support wheels and idler are squealing. Found airflow to the exterior of the home is restricted, took one picture. Replaced heating element, support wheels, and idler and dryer is now heating properly. Informed customer about airflow and they are going to use a DIY solution to clean the vent. Recommended a vent cleaning/clearing service be used to ensure that it is done properly, informed them that repair would not be covered if heating element failed again due to airflow still being restricted, job complete"

"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found loose connection on motor. After resetting connector dryer is now hitting properly, took one picture, job complete"

"Arrived on site for a unit that would not drain the water out properly. Upon arrival the customer stated that it seemed like the clothes were still soaked at the end of the cycle, or the cycle would just stop. I put the unit into diagnostics mode and found error code F7E9 for motor locked rotor, F5E2 for door lock error, and F3E1 for water level sensor error. I then ran a diagnostics cycle and found the unit would not spin. I out of the cycle and found the unit drained excessively long. I manually span the tub and it sounded as if there was something stuck between the basket and tub. I informed the customer we would need a second tech out in order to remove the dryer and properly access the unit.

Arrived to inspect no operation. I found the thermal fuse open and I the CX for replacement. I removed and replaced the fuse and tested. The unit heated and cycled as designed.

Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.

"Arrived on site for no ice. Ran diagnostics no errors on icemaker,icemaker ran through a harvest and dumped ice,ran fill test passed. Checked freezer setting temp a little high,ran diagnostics evaporator fan not running in freezer section,gave blade a spin fan powered on diagnosed a defective fan motor,replaced freezer fan assembly powered unit on fan powered on.

"Arrived on site and found dishwasher is newly installed found saved error codes 8/4 overfill, 10/2 vent wax motor. After clearing codes ran a diagnostic cycle and it completed properly. No new error codes given, start at a normal cycle and it is progressing properly, error codes may have been generated during installation no issues found with dishwasher at this time, job complete"

Arrived onsite for intermittent sealed system gaseous popping during cooling cycle. Advised customer that noises to occur in this way are apart of the normal tolerances of operation. Temps are healthy and unwavering. All checks good. Advised customer to appeal to customer care for a solution to the noise complaint.

Arrived onsite and tested icemaker for not producing and found unit had not been producing. Found possible cause to be power cycling for electrical installations in the home. All functions pass in diagnostics. Filled tray with water after completing a harvest. Advised customer on findings and advised customer to call us back to install an icemaker if the issue persists.

Arrived onsite and installed control and UI for cooling issue based on previous diagnosis. Charged of 679. All checks good. Customer watching ice production as there had been a lost position error code and production had been intermittent. Cooling and cycling issue may be related. But ongoing production issues may indicated a faulty ice maker.

Arrived onsite to install previously diagnosed part. Replaced bulb. Test unit and unit operates as designed. Job complete.

Arrived onsite for oven not operating with a F1 E0 error code control failure. Upon arrival inspected control and found a . Uploaded pictures on SD. Explained to customer that appliance failure do to is not covered under warranty. No repairs can be made . Job complete

Arrived onsite for Fridge leaking when IM fills. Upon arrival found ice maker was not mounted securely and fill tube was on partially correct. Secured ice maker and reinstalled fill tube. Ran a harvest and unit filled correctly. No leaks present at this time. Job complete

"Arrived onsite for TOP RACK NEEDS TO BE RESECURED AS IT CONTINUES TO FALL WHEN DISHES PLACED ON IT-THE UPPER RIGHT. Upon arrival found that the middle rack was hanging, right track was broken, replaced both left and right track. Unit is now secured. Middle rack now slides as designed. No leaks present at this time. Job complete"

"Arrived to inspect no cool. I found the compressor running and only 156VAC present to unit and it had a rattle sound that was concerning. Prior to further inspection, I found the unit had a 10 year warranty on the compressor. The CX will contact Sears for service and will reach back out to us if they need further assistance. Leak at water supply noted and corrected and I shut off the supply at the wall.

"Arrived onsite for SAFTEY CALL -Unit Spark-one of the burners shorted out and the connector is melted, another burner sparked, everything is melted nothing is lighting up or coming on The problem was in one of the small burners the one in front of the control board and the other one behind it is the one that melts. Upon arrival inspected unit. Find left rear burner element was grounding out causing sparks. The front right socket was burnt. Need to replace harness, rear left burner, and front right burner. Replaced rear left and front right burner elements, and harness test unit and unit operates as designed. Job complete"

Arrived on site for refrigerator with incorrect door positioning and no icemaker. Upon arrival confirm complaint customer also stated that they had a leak coming from the fill line at the connection on the wall. Found that a would be needed for a fill line connection as it is the cut off hose leaking not the actual fridge itself. I was able to reposition doors to open to customers request inside and instructed them there the icemaker is not covered under warranty and of 157.73(part)224.75()=414.03 for kit (WPW10715709). Customer icemaker at time of service. Insured after reshaping door gaskets that unit is now sealing as designed. Call complete

"Arrived to inspect no power after intense vibration. I entered service test mode and found F7E7, F6E3, F7EA and F7E9 codes stored and cleared. Attempted shifter activation yielded the slightest audible click and slow agitate did not occur when activated. Spin slow speed actuated the shifter, but there was no motor movement. I inspected under the unit and found the blue wire of the three for the motor had came out of the plug assy and caused the issue. I corrected the plug issue and tested. The unit had full operation and all functions were present. No leaks observed during service."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the power supply, led driver and crisper drawer control boards and sealed the drain tube assembly. The crisper drawer ui well had water within it and I removed it, ensuring the wiring was intact. I sealed the ui with silicone when reinstalling into the crisper drawer. I squared and leveled the chassis and corrected door lean. The unit cooled and operated as designed. No leaks observed during service."

Arrived to inspect water constantly running. I found sediment within the inlet of the cold side and flushed both hot and cold lines thoroughly. I the CX for the valve and installed. I tested the unit and it operated as designed. No leaks observed during service. I applied a senior in negotiating with the CX.

Arrived on site for a wall oven that will not hear any elements. Inspected unit and work area. The customer advised that he had just bought in this unit and had it installed within the last week and the unit has not worked since they bought it. He has tried both upper and lower ovens to no avail. Confirmed the customers complaint and removed the top cover to gain access to the main control. Checked voltage going into the unit and found 120 V going to the line one side on pin connector J8 to chassis ground. I only found 23.2 vaults going to line two to ground on pin connector K3 to chassis ground. Spoke to SW and also checked the neutral side to chassis ground off of pin connector P7. Found 120 V on pin 4. Advised customer that he either has an electrical issue with the unit for the unit is miss wired and is not sending proper voltage to the unit. Advise customer hell need an to fix his power supply. Call complete.

Arrived onsite and found unit operating with hi temps in fridge of around 60f. Poor airflow from freezer. Removed evap cover and found no ice obstruction and everything operating as designed found manual baffle set to highest freezer setting causing poor airflow. Instructed customer on the primary issue and tested with baffle open and temps returned from 55f to 35f in fresh food section at inlet channel while on site.

"Arrived on site to install previously diagnosed parts. I installed the control, consoles, vent assemblies, and bezels. I then tested the unit and found it working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site for a wall oven getting an F6E1 error code for upper oven over temp. Upon arrival the customer stated that the issue is intermittent. I put the unit into diagnostics mode and found stored error code F6E1. I gained access to the back of the unit and ohmd out all components. I found the elements, sensor, and thermostat good. I then gained access to the control and found the relays good. The failure indicates a possible control failure per the tech sheet. I installed the new control and then preheat the oven to 350?F. I found the oven now working as designed.

Arrived on site for a washing machine with a torn gasket. Upon arrival the customer showed me how large chunks of the door boot were ripped off. I installed the boot and then tested the unit. I found it working as designed. No leaks observed at the time of service.

"Arrived on site ,replaced door ui . All test checked normal. Unit is still making ice . No water leaks detected at time of service. Job complete"

Arrived on site for disposal making loud noise after dishwasher repair . Found disposal knock out in grinder blade. Removed plug . Disposal is now quite and functioning properly. No water leaks detected at time of service. Job complete

Arrived onsite for melted rack. Upon arrival inspected unit. Found adjuster did not melt but did fail. Called safety team for documentation. Provided SR# 7733627423 .Replaced adjuster set to updated version. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect unit for tilting forward after last repair, I found mounting screws missing, I added mounting screws, unit tested good.

Arrived on site for dryer making noise when in use. Upon arrival tested unit and could hear some noise. Disassembled unit and inspected. Upon inspection found worn belt. Rollers and pulley look to be in good condition. Recommended replacing belt. Replaced belt. Tested unit and unit is functioning properly. Job complete

"Arrived on site to replace previously diagnosed friction sleeves, replaced parts tested unit, unit now functioning as designed, job complete"

"Arrived on site to test unit for fan noise, tested unit found freezer evap fan frozen over, parts and 11,

"Arrived on site to test unit for no heat, tested unit found switch not engaging high voltage, adjusted switches, unit is now functioning as designed, job complete"

"Arrived on site to test unit for not turning power off, tested unit found at times UI unresponsive and Uint has not been connected to Wi-Fi, after attempting multiple times to make console respond to commands, called safety and presented my findings, was recommended to proceed with repair, replaced console and advised customer to contact Wi-Fi team to make sure the unit receiving all necessary updates, at this time job complete sr#7733628684"

Arrived on site for a microwave that is sparking. Inspected unit and work area. Confirmed the customers complaint and found something sparking right behind the cover. Removed the cover and found the diode completely split open causing the sparks. Replaced the diode and found the cabinet had been separated from the wave guide on one side. I called Whirlpool Techline and spoke to Steve SR# 7733673177. He had me send him some photos of the interior damage and concluded that this was a safety hazard and was . He advised that Whirlpool would be in contact with the customer within the next 3-5 business days. Call complete.

"Arrived on site to test unit for not unlocking. Found error code f9e1(long drain). Inspected drain pump and found wires were cut preventing pump from engaging. Fixed wiring with spade connections, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite for not drying properly. Upon inspection I found that the unit had no codes stored heating element works and all other functions as well. Upon found inspection I found that cx had the rinse aid turn all the way up and they also had a water softener which can cause drying issue. I adjusted the rinse aid and advised customer to use les detergent and at the end of the cycle to leave the door cracked open to help with drying. I called techline to document and spoke to TJ about my finding and got sr#7733672328. Job complete

"Arrived on site to inspect refrigerator noises and flap on left door hitting right door. Upon further inspection, I could hear the damper motor and the customer advised that it was the noise they keep hearing. Also, when opening the left RC door, the mullion makes a cracking noise. I removed and replaced the damper and found the part sent with me today to replace the mullion was the wrong part. I am ordering the mullion and scheduled return service for 05/24/22. No water leaks observed during service.; ordrng 1 W10806457 (Mullion)"

"Arrived on site for oven temps being off . Found oven display was way off compared to my meter readings . Ordering control and sensor .

"Arrived on site for washer not unlocking . Found lid locked ,tried power recycle and diagnostic unlock . Both unsuccessful. Did manually get latch undone , lid is now open . . Ran diagnostics and got all the latch error codes . Ordering control ,latch , strike . Talked to SP for return visit Monday . No water leaks detected at time of service. ; O-emld tckt"

Arrived on site for refrigerator not cooling. Upon arrival to go complaint and found temperatures in both apartments close to room temp then found that both condenser fan and evaporator fans are running and compressor is also running but only pulling in .43 A. I also found that the evaporational had lost over 95% if its coolness/frost/moister and refrigerant wasnt passing through system. Will need office to get authorization for a silver system repair prior to rescheduling with customer; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 5303918274 (Evap coil) and 1 240550946 (Compressor) and 1 Cnote (Needs autho before rescheduling)

Arrived on site and found blower wheel is broken will need to bring it back and replace it with housing and motor; ordrng 1 W10888146 (Housing) and 1 279640 (Idler)

Arrived onsite for unit not dispensing ice and water sputtering. Upon arrival tested unit. Could not duplicate water dispensing issues. Customer tried again and noise came back. Identified some chatter coming from valve. Replaced valve. Tested and noise was less. Notified customer that he may want to have water pressure checked. High water pressure can have an effect on water dispensing. Also found that the dispenser would not engage due to the door switch not being depressed fully. Holding the switch down manually did allow motor to energize as designed Called tech line for assistance. Provided SR#7733668663. Recommend replacing switch. Office to reschedule. ; ordrng 1 W11396033 (Switch)

Arrived on site to diagnose a range that has burning odor when front burners are on. Found grate feet partially melted. Documented issue with tech line. All 8 feet to be replaced. Office to set return appointment. Tech line rep KurtFile# 7733668953; ordrng 8 W10465081 (Feet)s

Arrived on site to installed previously diagnosed parts. Upon removing the gasket from the box I found two different corners torn. I am ordering the gasket again to install. Office to reschedule. ; ordrng 1 WP2266905 (FC Gasket)

"Arrived on site for a refrigerator not cooling properly and making an abnormal noise. Upon arrival the customer stated that he heard a buzzing sound in the top of the RC for a while and it eventually stopped. He also found several LED modules out. Upon arrival I also found the customer had removed the fascia assembly from the IB. I checked temps and found the FC at 15?F and the RC at 45?F. I then put the unit into diagnostics mode and found the FC fan running, but could not hear the RC fan running. Upon further inspection I found both the FC and RC evaps covered in ice. I gained access to the control and ohmd out all thermistors. The RC thermistor read 8.02k, the FC read 15.37k, and the RC evap read 19.4K. Considering the ice build up these are all roughly accurate. I then put the unit back into diagnostics and ran test 3 on step 4 and checked voltage to the RC fan motor. I found a good 14VDC. This indicates a bad main control not reading the thermistors correctly and RC fan motor. I then tested the LEDs and found the FC LED bad. In order to repair the unit it will need a new FC LED, control, and fan harness. I am ordering all three parts and the office will need to reschedule. ; ordrng 1 W10695459 (LED) and 1 W10843055 (Control)"

"Arrive on site for microwave, inspected unit and work area. Tested vent fan and was stuck. Removed air duck to make sure nothing was stuck and it was clear from any debris. Vent fan motor is just getting weak. Office to reschedule when vent fan is available."

"Arrived to inspect washing issue and there was no model S/N tag. I found there was an F7E9 stored in memory and I inspected the motor. I found the shifter arm broken and requiring replacement. I removed and replaced the shifter and cleaned debris from the spline on the driveshaft. I recalibrated the unit and then tested through manual and automatic test modes. Operational test good, no leaks observed during service; ordrng 1 W10913953 (Actuator)"

"Arrived to inspect leak. I found the diverter valve seal had failed and the unit will require a replacement sump assy. The harness had light corrosion, but was intact. Two upper rack wheels have failed. I removed and replaced the sump assembly and tested. The pump resumed operation and the leak was corrected, however, the leak had damaged the control by shorting out at the diverter valve assembly and could not have been foreseen prior to replacing the pump. Office to authorize and order the control and set return service. CX will refrain fro using the unit until we return to instal the control. No leaks observed fro the water supply and after sump assembly replaced. Diverter position left unplugged to prevent damage to new assembly and will need to be plugged back in upon return service. ; ordrng 2 W11157085 (Upper rack wheels)s and 1 W11413274 (Control)"

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. T-stat kit will need to be replaced to complete repairs. Office to set return appointment.

"Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Found dryer could turn on but found f1 error indicating a board failure. During tests found control randomly stop sending power. Found all other heating hardware functioning within specs and venting was clear. Will need office to reschedule once authorization is aquired to replace ACU.; ordrng 1 Cnote (Needs authorization) and 1 Cnote (Att. Note for office from tg), O-SMS tckt"

"Arrived on site for refrigerator creating a lot of ice build up in fc, and not holding correct temp in fc. Upon arrival confirmed issue and found frost ice and droplets along fc upper ceiling area. Found cause of build up was due to failing slider rails preventing gasket from sealing shut properly. Will need office to reschedule once availability of parts and autho is known/aquired for WR72X39425 (slide left), WR17X31919 (slide right) WR14X32103 (gasket); ordrng 1 WR72X39425 (Slide left) and 1 WR17X31919 (Slide right) and 1 WR14X32103 (Gasket) and 1 Cnote (Needs autho)"

Arrived onsite for Ice maker will not make ice & check out French Doors on Refrigerator.Also need fresh packet refills for freshness drawer in fridge upon arrival Mrs. pointed out noise coming from right door hing. Found service pointer on the hinge. Service pointer# W11170909BI tightened up the old one but will come loose. Need to order hinge kit per service pointer. As far as icemaker not making ice found arm shut off was in off position. Lowered it to the on position and watched the unit harvest ice that was in the tray and watched it call for water and fill tray designed. Mrs. Requested a packet of Fresh Flow to add at a later time. Sold a packet to her. Ordering hinge. Office to reschedule ; ordrng 1 W11418227 (Extension) and 1 W11171640 (Shim/ hinge) and 1 WP8533980 (Screw) and 1 W11227370 (Screw) and 1 WP2316859 (Bushing)

Arrived on site for complaints of noise while in use. Inspected blower wheel and removed some debris. Found motor making the noise. Could not find anything to remove. new motor and blower wheel. Motor is covered under warranty. Office to reschedule.; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor)

"Arrived on site. Found defective ice tray bin,found ice build up under icemaker per service pointer will need to order parts per kit and ice bin. ; ordrng 1 DA97-15217D (Assy icemaker) and 1 DA97-19898A (Assy drain hose) and 1 DA82-02367A (Assy clip) and 1 DA97-14474C (Ice bucket) and 1 DA82-01396A (Ice tray) and 1 DA97-14471A (Latch) and 1 wp482338 (Adhesive)"

"Arrived on site for washer flashing error code . 7-2 ,8-4 . Diagnostics wash would drain then shut down . Ordering sump ,float and control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11445504 (Control) and 1 W11255994 (Float switch) and 1 W11243648 (Sump and motor)"

"Arrived on site to test unit for low ice production lights not working and noise when doors opened. Found left RC door hinge screw broken and preventing door from closing properly. Ordering parts, office to reschedule. ; ordrng 2 WPW10485980 (Door hinge catch)s and 2 W11500952 (Hinge bushing)s and 1 W11397192 (Ice maker assembly) and 1 W11246413 (Inlet valve) and 1 W11225845 (Inlet valve) and 2 W11474472 (Screw)s and 1 WPW10121046 (LH door Extension) and 1 WP2307857 (RH door extnsion) and 2 WP8281164 (Screw)s and 2 W11189635 (Screw)s and 2 W11227370 (Screw)s"

"Arrived on site to test unit for damage, tested unit found cover dented, ordering cover office to reschedule ; ordrng 1 WPW10208383 (Top cover)"

"Arrived on site to replace previously diagnosed console, upon further diagnostics found that the console replacement would not fix issue, customer stated that is only dries on timed cycles and on sensing it starts and then counts time down to nothing within couple of minutes, tested moisture sensors and found them out of range, recommend replacing sensors and ACU as precautionary ordering parts office to reschedule ; ordrng 1 W11164044 (Wiring harness) and 2 WP3387223 (Sensor electrode)s"

"Arrived to inspect tearing clothes issue. I found the unit had an F0E3 stored in memory and I cleared it and tested. The unit had an audible grumble from the bearings and I found oil within the rotor hub, denoting early seal failure. The gear case and rotor replacement will be required due to a dent in the inner hub. I discussed other issues the CX was having and determined it is due to over-detergenting, creating foam within the unit and garment floating, which can contribute to failed spin (water extraction,) garment tearing and gear case seal failure. I advised the CX on type and amounts of detergent and other products, leaving a line on their current detergent and also advised to not use premeasured packs, aka pods. Office to order parts and contact the CX to arrange return service. I advised CX that they may attempt to use the unit in current condition, but results may not be satisfactory. No leaks observed during service. Drain safety strap was present, but not attached and I corrected. ; ordrng 1 W11449841 (Drive assy (gear case)) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

"Arrived onsite for:THE REFRIGERATOR Cooling ImPROPERLY, THE FRIDGE PART IS Too cold and freezes food. Call was a suede, entered correct serial number Call PR for assistance. PR said after correcting serial number, that previous repairs showed up on his end. Ohm the thermistor and was 8 degrees off. PR recommended replacement of control and thermistor. Ordering control and thermistor. AIG Wants AUTHO for any parts ordered. Need auth. Office to reschedule ; ordrng 1 W10384183 (Thermistor) and 1 W11357371 (Control) and 1 Autho (Autho)"

"Arrived on site to replace previously ordered parts for refrigerator. As the gasket is manufactures inside inner door liner it cannot be replaced without as new gasket will not mount inside liner without causing air leaks and liner damage. Door will need to be replaced to complete repairs. Cust is aware of extended wait for door. Office to have autho provided and set return appointment. ; ordrng 1 LW10341284 (Rc door), states that autho needed"

"Arrived on site to inspect refrigerator making squeaking noises. Upon further inspection, the customer demonstrated by opening the right RC door and I could hear it make the squeak noise. I disassembled the right upper hinge and placed grease on the hinge parts and reassembled. The door continued to make the noise but not as bad. The unit has door trim pieces that are weighing down on the door causing the hinge to badly rub and wear out. I am ordering 2 hinges, 2 spacers, 2 door stop bushings and the left and right side extensions in order to replace both upper hinge parts and CNOTE-2 HOUR JOB. Both doors are making the squeaking noise. Office to schedule return service.; ordrng 2 WPW10485980 (Hinge)s and 2 WP2316804 (Spacer)s and 2 W11500952 (Door stop bushing)s and 1 WP2307857 (Right side Extension) and 1 WPW10121046 (Left side extension)"

"Arrived on site and inspected refrigerator and sound engineering digit is incorrect, customer has had to reset icemaker multiple times and would prefer that it be replaced. Will need to order correct icemaker; ordrng 1 W11284458 (Icemaker)"

Arrived on site to test unit for error code LE(locked rotor). Verified tub bearing not seized and turning by hand. Actuator engaging properly. Got no resistance reading from control on stator. In diagnostics same error LE appearing when attempting to agitate or spin. Stator has 10yr warranty. Advised customer we would have to for full repair and they would need to attempt to reimbursement from OEM. 54.56 part and 07.25 . Customer stated they would reach out to LG and notify if any change. ; ordrng 1 4417EA1002k (Stator)

"Arrived on site to inspect unit for sparking when not in use, found failed spark module. I was unable to remove cooktop due to stripped/rusted screws. Will need to drill screws and replace spark module, and all orifice holders that are damaged due to drilling out old screws. Also found knobs cracked and need replacing. ; ordrng 1 WB02X24725 (LF orifice holder) and 1 WB02X24728 (LR orifice holder) and 1 WB02X24726 (RR orifice holder) and 1 WB02X24727 (FR orifice holder) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Parts research on screws on top of cooktop) and 4 WB03X29300 (Knob)s"

Arrived onsite and for front right switch tripping breaker. found unit will need switch to repair. Customer would like all 4 switches to be replaced. ; ordrng 4 W11088181 (Switches)s

Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found burner not seated into receptical correctly. Set burner and tested. Unit is now functioning properly. All burners are functioning properly. Job complete

Arrived onsite for dishwasher panel not functioning after repair. Upon arrival customer stated the led for extra dry function would not come on. Ran unit through test and extra dry is functioning. Notified customer that extra dry will not function in lighter wash cycles. Showed customer that function is available in heavier cycles. Customer saw operation of led extra dry function and cycle. Job complete.

"Arrived onsite for freezer not cooling after repair. Upon arrival inspected unit. Found no frost pattern on evaporator. Checked compressor and compressor is running. Checked pressures. Off, pressure stabilize at 55 psi. Running pressure, low side at -15 psi high at 130 psi. No signs of leak. Called SW for assistance. Unit showing signs of restriction. Pulled dryer and ran nitrogen through system to clear. Replaced dryer. Pulled vacuum and held. Charged per spec and tested. Pressures good, no longer having vacuum on low side. Unit is building frost pattern. Job complete"