We serviced a
AMANA WASHER
Model NTW4516FW
Near Lockhart, TX 78644
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for spinning uncontrollably. Upon inspection found the unit was loaded unevenly and causing issues, tested unit with 4 towels and found no issues, recorded video. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected refrigerator and found the doors are not level, raised right hand side until doors are level. Refrigerator is making contact with wall cabinet on the right hand side as it is slid into place. Customer may have to adjust cabinet, they have already removed the baseboard to provide as much space as possible. Ice production is normal and explained limitations of coiled water reservoir on this model, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Austin, TX 78749
Jacob
Job Details: 06/18/2021
Arrived onsite for unit making noise. Tested unit heard a bit of a noise. Checked the rollers and put some grease from truck stock on the rollers and tested unit again. Unit didn?t make as much noise. But still heard a small buzz. Found that the noise was coming from the vent tub and the exit of the vent from the unit. Put sound padding to help. Noise was better. No issues at this time. Job complete
We serviced a
KENMORE DRYER
Model 110.798328
Near Austin, TX 78749
Jacob
Job Details: 06/18/2021
Arrived onsite to replace gas burner assembly. Replaced assembly. Tested unit. Unit tested good. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Buda, TX 78610
Kevin
Job Details: 06/18/2021
Arrived on site and inspected icemaker and found it will run but arm does not drop. It also leaks when water is filled. Replace icemaker and cycled it again and it is working properly.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Cedar Park, TX 78613
Tommy
Job Details: 06/18/2021
Arrived onsite for door handle of range being loose. Upon arrival found unit handle was never tightened correctly. Removed door and dissembled tightened handle reassembled door. Put door back and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/18/2021
Arrived on site to install previously diagnosed part. Removed filter housing and installed new filter housing. No leaks detected. Filter now releases and comes out when filter housing door is opened as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to inspect dishwasher not heating/cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed. I tested amp draw to all components during testing and all are within range; element showed 7-9amps during wash and dying cycles (photos). I found that the customer has a water softener system. Made recommendations for use & care as well as detergent & rinse aid use. Customer advised that they operate the unit at night when they go to bed. I recommended that they not do it due to potential sudden leaks.No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSL25JFPBBS
Near Austin, TX 78726
Justin
Job Details: 06/18/2021
(Tw) On-site to install previously diagnosed parts. Replaced water valve. Spliced off cracked water dispenser line (5/16) near the valve. Installed coupler to connect the lines. Purged water line at dispenser. Water dispenser is now functioning as designed. Also inspected ice bin. Found bin filled with ice. Informed customer to empty ice bin once every two weeks to prevent ice clumping together from not using to ensure operation of dispenser. Jumped IM. IM completed harvest cycle as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS00
Near Lakeway, TX 78734
Robert
Job Details: 06/18/2021
Arrived on job for complaints of noise. Found ice ball next to fan. Refrigerator door gasket damage causing air to get in building ice ball. Will need refrigerator door gasket replaced; ordrng 1 WP2266903 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found evap fan blade not attached to motor. Reset blade to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERB
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2021
Arrived on site for refrigerator water dispenser not working properly. Inspected unit and work area. Tested dispenser operation and found pulsating water through dispenser. Bypassed filter housing and tested dispenser and found working as designed. Found failure housing or bad filter. Removed failed filter housing and installed new. Assembled unit and tested dispenser operation. Unit working as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to install previously diagnosed and ordered parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Leander, TX 78641
Tommy
Job Details: 06/18/2021
Arrived onsite for fc ice maker not making ice. Upon arrival found ice maker receiving voltage jumped with wiring found it would not turn. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Austin, TX 78744
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Got hose unclogged and unit draining correctly no leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Jonathan S
Job Details: 06/18/2021
"Arrived on site for oven tripping circuit breaker. Inspected unit and work area. Found circuit breaker tripped. Reset breaker and performed diagnostics mode and checked fault codes, found none stored. Activated bake element and cooling fan. Put in bake mode with rapid heat on and found tripped circuit breaker while unit was heating. Removed unit and and disassembled. Inspected wire harness and connection. Measured resistance on bake and broil and checked ground to cabinet. Found cooling fan turning freely. Called Whirlpool tech support and spoke with Bruce. Put unit in bake mode and measured amp draw on L2. Found drawing between 12 to 15 amps, within range. He recommended for unit to be hardwired in junction box. Bruce recommend to contact electrician. Outlet is mounted upside down to inner cabinet. Added tape to hold plug in place. Tested unit again on bake mode and found unit preheated to temperature. All tested good. Spoke with customer on junction box. Did inform customers that be hardwired to a plug is common to see. (SR#7731036016)."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/18/2021
"Arrived on site for SAFETY Washer burn odor / not agitating. Placed in diagnostics and got F7E5. Found actuator not engaged into splutch. Cleared error code. Actuator was not in my parts bin today, but we will return with it once it arrives. Returning with valve JIC. Otherwise a new actuator will resolve the problem. In the meantime Ive installed a zip tie to ensure the actuator stays engaged to the splutch. Ran auto diagnostics and went through all cycles without issue. No leaks detected. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for unit not finishing cycle. Test unit and found sump and motor running hot and over heating and not washing. Will order new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS05
Near Austin, TX 78746
Luis
Job Details: 06/18/2021
"Arrived on site for no cool. Removed evaporator cover found traces of dye on evaporator coil and heater,replaced evaporator found a defective compressor also,replaced compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Tommy
Job Details: 06/18/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit was unplugged then plugged in and is now cooling. Checked unit thermistors and fans found all operating except unit condenser fan. Found voltage going to condenser but it would run. Ordering condenser fan. Office to reschedule upon receiving. Kept unit unplugged as to keep compressor safe.; ordrng 1 W11024494 (Condenser fan)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/18/2021
Arrived on site for cooktop damaged. Inspected unit and work area. Found I braved scratches on surfers. Removed damaged cooktop and installed new. Set clock and tested operation. All tested good. Spoke with customer on how to maintain cooktop surface.
We serviced a
GE WASHER
Model GCWN2800D1WW
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced front and back suspension rods and tub ring. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Andice, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose an oven that is not turning off. Found loose wiring connection between control and ui. Reset connection and all is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KUDA03CTBS2
Near Austin, TX 78737
Robert
Job Details: 06/18/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78732
David Z
Job Details: 06/18/2021
"Arrived on site to diagnose refrigerator that has a sticking water filter. Found the filter housing retaining clip on top had come off, so filter catch was not grabbing. Replaced filter housing and retested. Verified filter is working as designed. Call complete, no leaks found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
Tommy
Job Details: 06/18/2021
Arrived onsite for dishwasher F2 E2 upon arrival found console receiving voltage but not communicating wiring was tight and in contact. Unit would require a new console.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/18/2021
Arrived on site to install previously diagnosed parts. Office to reschedule once part comes in. ; ordrng 1 WPW10469927 (Evaporator housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78724
Scott
Job Details: 06/18/2021
Arrived on site for fridge not dispensing . Found big dimple on dispenser Door right side where switch should be hitting . Will need to order new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11435353 (Door left side ss)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Waco, TX 76712
Jonathan M
Job Details: 06/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced control and tested unit. Unit was seemingly working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78746
Jacob
Job Details: 06/18/2021
Arrived onsite for unit not heating. Tested unit. Unit did not heat. Upon further inspection found that the wire harness was not letting power through to get the unit to heat. Spoke with PR. Ordered part. Rescheduled with customer; ordrng 1 W11356983 (WIRE HARNESS )
We serviced a
GE REFRIGERATOR
Model PFSS6PKWASS
Near Austin, TX 78732
David Z
Job Details: 06/18/2021
"Arrived on site to install previously diagnosed parts to resolve refrigerator not cooling. Pierced sealed system, and found 25 PsI Pressure. Found the dryer was leaking from the steel connection. Evacuated system. Replaced compressor and dryer. Put unit in vacuum and verified vacuum holding. Charged to 5.6 oz. ran unit and verified frost pattern and no leaks present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78757
Justin
Job Details: 06/18/2021
"Arrived on site for a refrigerator with loss of cool in the freezer. I checked temps and found the RC at 50?F and the FC at 35?F. Removed evap cover. Found ice build up around top left of evap and around cap tube (pic in sd quick pic). I ohmd out the thermistor and found it at 7.35k ohms, which is perfect for the temps it is at. The fan was working as designed too. I found a SS repair needed due to possible restriction. Ordering the compressor, evap, dye drier, and service tap for repair. Need SS tech and two hour job. I advised the customer that the unit is going to continue to work and I recommended she could keep it off. I advised them they needed to at least keep it unplugged 24-48 hours prior to service to thaw out ice. I had them sign the defrost waiver. Office to reschedule. ; ordrng 1 W11092625 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV Drier) and 1 W10836706 (Evaporator) and 1 PARTSAUTHO (PARTS AUTHO) and 1 CNOTE (2 hours for SS repair & need SS tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Jacob
Job Details: 06/18/2021
Arrived onsite for door having damage. Looked at the unit and saw that the right hand door was damaged. Ordered door. Office to reschedule.; ordrng 1 W11259517 (dor-fip)
We serviced a
GE WASHER
Model GFWS2600F0WW
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/18/2021
Arrived on site to replace previously ordered parts for washer. Replaced stator and rps module. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
Arrived on site for range not allowing fulll functionality for certain burners on cooktop. Upon arrival I found u it had full 240v supply. Upon further inspection I found all four infinite switchs were getting proper voltage but switch on back left and front right burners with both not functioning well. Back left burner was blown and sparking and front right burner had a factory defect from packaging that had lead to some spare parts with packaging to get caught up in the infinite switchs circuitry and lead to front right burner shorting out on certain temps and switch to fail. I replaced fro t right infinite switch and burner as well as back left infinite switch. Found after repairs that unit was functioning as designed and allowing temp regulations of all burners. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED6000AG0
Near Austin, TX 78732
David Z
Job Details: 06/18/2021
"Arrived on site to diagnose dryer that is not starting. When start button is pushed you just hear a click. Found relay on control failed, causing motor not to engage. Replaced control and retested. Unit is heating and spinning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78754
Matthew
Job Details: 06/18/2021
. Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found stored error code for over loading. Customer advised unit is also leaking. While trying to run test unit began leaking from drain hose. Found hoses not properly installed. Hoses cut and taped together. Leak will need to be fixed in order to run proper diagnostics. Ordering hoses.Office to reschedule if approved ; ordrng 1 W11035296 (hose) and 1 W11244231 (hose) and 1 WP285655 (clamp) and 1 WP356138 (clamp) and 1 WP9740848 (screw) and 1 WPW10280024 (drain hose retainer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Jonathan S
Job Details: 06/18/2021
Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Installed lamp customer had on hand. Powered unit on and found all work as designed. Called Whirlpool tech support as ticket stated to. Spoke with Austin and informed on issue and repair. (Sr#7731037492).
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
Arrived on site to install previously diagnosed sealed system equipment including but not limited to compressor and UV dryer. Upon recovering what little bit of refrigerant was left in the unit I was able to then install the new compressor UV dryer and access coupler as well as two temperature sensors in the freezer department. After pulling vacuum for 15 minutes I found pressures holding it -30 psi on both sides as designed then recharge the unit with 4.75 ounces of refrigerant as designed by manufacturer after allowing units run for 30 minutes found that the PSI levels were stable at zero and 125 on the low and high side. Call complete
We serviced a
GE DISHWASHER
Model GLD4460N10SS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
Arrived on site for dishwasher needing previously diagnosed main control and drain pump. Upon arrival we were able to install both needed parts we reassembled and tested unit and found the dishwasher now fully functioning as designed and no longer making any weird noises or going into flood mode on its own. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of gas pressure to low and not adjusting, found plunger in regulator was reversed, I switched around plunger and adjusted all burner valves, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a washer that is making unusual noise. Found nut for cam loose causing noise. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry control and repaired wiring. All is working properly at this time and no leaks were found at time of service. Damage to failed control and wiring cause by water filling control compartment. Water came from leak in home caused by broken pipe.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Luling, TX 78648
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the gear case leaking oil and causing issues. Replaced gearcase and cam. Tested unit with no issues. Complete"
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/18/2021
"Arrived on site to test unit for lights not working. Found left side light was not connected properly. Secured connection, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Andrew
Job Details: 06/18/2021
"Arrived on site to install ice maker and harness from previous diagnosis. Installed parts tested unit, unit works good. Failed to order shutoff arm. Needing shut off arm. Left ice maker disconnected. Office to reschedule.; ordrng 1 W11182354 (SHUTOFF ARM)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/18/2021
Arrived onsite for a washing machine that is going off balance. Inspected unit and work area. The customer advised that most of her loads go off balance and she was unsure if the basket was secured to the tub. I checked her unit and everything seem to be in place. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an unbalanced low detection cycle and the unit ran as designed without stopping. Ran the unit through an auto test and the unit ran as designed. I asked the customer about her loading tapes and she did advise that she is running mixed loads as well as running fall loads filling to the top of the basket. I did advise her that she may be overloading and I went over load types. Gave the customer some pertinent information over the user guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Belton, TX 76513
Tyler
Job Details: 06/18/2021
(Cs) Arrived on site for dishwasher spray arm falling off. Upon arrival confirmed loose connection between spray arm and the upper rack. Replaced the spray arm and tested the unit. Also verified with customer units heat function has returned once they started applying rinse aid to each wash. Ran diagnostics found no error codes and unit had no leaks. Everything works as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Jacob
Job Details: 06/18/2021
"Arrived onsite for unit making a noise and controls seem to be not acting correctly when choosing a option to wash. Looked at the unit underneath and found that the belt was worn down. Replaced belt and went ahead and replaced the control. Tested unit. Still getting a noise from the unit when spinning. Tried to remove the agitator, couldn?t remove and did not have a spare to replace. Customer did not want anything broken till our return. Ordered all parts. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Kyle, TX 78640
Kevin
Job Details: 06/18/2021
"Arrived on site and rebuilt ice maker and dispenser assembly and it is now dispensing ice, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to inspect microwave/oven wall unit not operating properly. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Checked info and found the model number was not correct. Corrected the model number and cycled power to the unit. Retested the unit and it is operating as designed. Recommended that the customer connect the unit to WiFi to receive any updates put out by the manufacturer. Contacted techline and spoke to Bruce to advise of the issue. Bruce advised that since the model number was corrected, the unit should operate as designed. Provided SR#7731037251. Customer was having a difficult time Whirlpool app to download on their phone. I left a brochure with the WiFi connect team number and recommended the customer contact them for any questions or assistance with the WiFi. Job completed"
We serviced a
GE DISHWASHER
Model GSD5560G00SS
Near Taylor, TX 76574
Lou
Job Details: 06/18/2021
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, the customer advised that water leaked from the front left area and traveled along the front of the unit. I removed the toeplate and tested the unit 4 times and could not duplicate the leak. Inspected the door gasket and it is good. Inspected around the motor and other components and did not find a leak. I advised the customer of my findings...none. Recommended that the customer take a photo of the leak if it occurred again. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Lakeway, TX 78738
Brandon
Job Details: 06/18/2021
"Arrived on site to replace damaged tub and link kit, after replacing all parts and reassembled, unit tested good with no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected dryer and found airflow is good vent exit on the home is immediately to the left on the exterior wall and hot air is exiting it properly. found power cord is not pushed all the way into the outlet, it may be losing connection intermittently. Dryer is operating normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and Inspected Washer And Found it will not agitate or spin, Motor is not moving and capacitor is not sending enough power. Capacitor will need to be replaced will also bring motor to have on hand if needed.. ; ordrng 1 W11395618 (Capacitor) and 1 W10832724 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Austin, TX 78727
Justin
Job Details: 06/18/2021
"(Tw) On-site to install previously diagnosed parts. Replaced control, tested, unit was still not turning on. At wall, received 240 L1&L2, 120 on both sides to ground. Received proper voltage at terminal block. At control L1 to ground was getting 30vac. Unplugged the UI and the control turned on. Found that UI was causing the control to short out. Replaced UI, unit now is powering on and functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near West, TX 76691
Jonathan M
Job Details: 06/18/2021
"Arrived onsite for a washing machine that?s is not working properly. Inspected unit and work area. The customer said she found out her problem and that her drain hose she had was kinked, or letting the water out when draining. She advised that she hast to pull the washer out from her wall in order to get it to run properly. But it will run properly. She asked if I could shorten the hose on her drain hose which is not a standard hose and I advised that I could but it would still kink due to the type of rubber hose and that she really needed a proper drain pipe at the wall. She asked me to fix that for her but I advised she would need a plumber for that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78736
Luis
Job Details: 06/18/2021
"Arrived on site for no ice. Found frozen fill tube defrosted fill tube tested icemaker fill weak to no water fill,access water source disconnected line to refrigerator found no water from source customer will need a plumber to replace shut off valve at house wall"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Austin, TX 78757
Justin
Job Details: 06/18/2021
"(Tw) On-site for washer control panel not working. Upon arrival the customer stated the real issue was she would have to press the touch panel sometimes 2-3 times before working. Entered diagnostics, found F2E1 stuck key. C/S sometime she has issues pressing buttons on UI. Ran diagnostics cycle, unit functioning as designed. Informed customer about sensitivity of touch pads. Sometimes it can take a couple tries to work. Cold or dry hands can cause UI not to sense touch. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Lockhart, TX 78644
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was unresponsive. The control board was fried due to voltage issues, ordering control. Office to reschedule ; ordrng 1 W11479877 (CONTROL )"
We serviced a
GE REFRIGERATOR
Model DSHS6VGBBCSS
Near Leander, TX 78641
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found failed filter manifold and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Killeen, TX 76542
Tyler
Job Details: 06/18/2021
Arrived on site for refrigerator leaking water from freezer and ice maker not working per customer. Upon arrival I was able to confirm leak was coming rom FC drain line clog. Also found that ice maker motor is in a perpetual state of harvest and never allowing unit to call for water or turn harvest cycle off.; ordrng 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78752
Scott
Job Details: 06/18/2021
"Arrived on site , replaced control panel . All checked normal with rest of unit . Job complete"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2021
"Arrived on site for refrigerator freezer light out. Inspected unit and work area. Gained access to FC and found failed freezer LED module. Installed new LED module and tested operation. Tightened FC door handle. Performed diagnostics mode and found defrost cycle on ADC. Spoke with customer on differences between basic and ADC and left option to customer to change to basic defrost.tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for range misalignment. Upon inspection found storage drawer misalignment on rails. Made adjustment and secured drawer. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QDX05
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of unit not cooling, found weak frost pattern on evaporator, needs sealed system components replaced. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 4388575 (Evaporator) and 1 W10309995 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2-3 hour job)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, TX 78648
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for low ice production, upon inspection confirmed the unit was running slow, checked thermistors and found the freezer thermistor was out of range, ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (thermistor)"
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Austin, TX 78734
Robert
Job Details: 06/18/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Buda, TX 78610
Kevin
Job Details: 06/18/2021
"Arrived on site and found refrigerator is from an RV. It has been removed from RV and set up in Crestview RV workshop. evaporator motor is not running, evap frost pattern looks good. Sent videos to KB/office. Office will collect for repair. Sent another video of new fan motor running to KB/office after repair, job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for refrigerator freezer door not opening and closing properly. Upon inspection found failing slides. Replaced slides and tested. Door is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for microwave not turning on. Upon inspection found failed thermal fuse. Replaced fuse and tested unit. Switch are functioning and unit is heating. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and replaced actuator diagnosed on previous visit, after replacement washer is operating properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Austin, TX 78721
Matthew
Job Details: 06/18/2021
Arrived onsite for range oven door not closing. Upon inspection found failed hinges. Used hinge kit to replace passive and active hinges. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected dryer and found plastic front drum bearing is loose and making a thumping noise. Reset it and dryer is now quiet and operating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78739
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for not starting. Found bad switch and latch. Replaced switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salado, TX 76571
Lou
Job Details: 06/17/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit began to spin, it began to make a loud grinding noise. Tilted the unit back and found a large amount of gearcase oil on the rotor, all side panels and drain pump (photos) I removed and replaced the gearcase, clutch & slider and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model WRF736SDAM12
Near Round Rock, TX 78681
David S
Job Details: 06/17/2021
Onsite to install previously diagnosed parts. Replaced fill tube and fascia heater. Fill tube was frozen onsite. Made sure fill tube was clear before reassembling unit. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Spicewood, TX 78669
Luis
Job Details: 06/17/2021
Arrived on site for cooling complaint. Found small trace of oil on fresh food evaporator,replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78753
Jimmy J.
Job Details: 06/17/2021
Arrived on site to install previously diagnosed parts. Washer would not allow me to place it in diagnostics. Getting 120 at control but not powering up. Getting solid green light on control. Console would not turn on either. Ordering console and control to return and install then also Install previously diagnosed parts. Leaving spin tube and gear case with Luis in maintenance shop on top of washer. ; ordrng 1 W11170317 (Main Control) and 1 W10888103 (Console)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78754
Scott
Job Details: 06/17/2021
Arrived on site for upper rack issues . Found right rack adjuster broken on stabilizer. Replaced adjuster . All checked normal with unit . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUW55X24HS01
Near Austin, TX 78735
Luis
Job Details: 06/17/2021
"Arrived on site. Per previous diagnosis replaced main control and both upper and lower thermistors,powered unit on unit started cooling down."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2021
"Arrived n site for dishwasher key pad no working. Per diagnostics mode and found key pad working but LED light is out on cycle options. Found control at fault. Removed failed control and installed new. Performed diagnostics mode and found all lights working. Monitored test operation. All tested good, no water leaks detected."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MBKA
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2021
"Arrived on site for refrigerator ice maker not producing ice and abnormal noise coming from ice maker. Inspected unit and work area. Found ice maker cycling, continues to cycle and not sending voltage to inlet valve for water. Removed failed ice maker and installed new. Monitored ice maker operation. Found working as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 06/17/2021
Arrived on site to replace control board and console. Replaced board and tried to replace console and found console missing the electronics. Will re order office to reschedule. ; ordrng 1 W11414079 (Housing ui) and 1 W11413965 (Console assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78756
Jacob
Job Details: 06/17/2021
Arrived onsite for lights out in the freezer and refrigerator. Looked at the unit found that light in freezer was bad. Replaced led light. Lights came back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model GJC3634HB1
Near Highland Haven, TX 78654
Cliff
Job Details: 06/17/2021
"Arrived on site to diagnose a cooktop that has broken top. Found glass top cracked, but no failures to burners to indicate heat fracture. Fracture is caused by impact at front edge of glass and is not normal wear and tear. Office to inform AHS of findings.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Wimberley, TX 78676
Andrew
Job Details: 06/17/2021
Arrived on site to test unit for no ice production. Found a rip in door harness shield pried at rip and found harness wires shredded. Needing new door to fix issue in SS. Needing parts autho. Office to reschedule. ; ordrng 1 LW11091610 (dor-fip)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78730
David Z
Job Details: 06/17/2021
Arrived on site to diagnose standalone icemaker not making ice. When unit is powered on the on/off button just blinks. Found that blinking on button is error for bin thermistor failure. Replaced bin thermistor. Ran unit with new thermistor and found unit starting producing as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
David Z
Job Details: 06/17/2021
Arrived on site to install previously diagnosed parts to resolve frozen over evap. Replaced evaporator cover and cleared all debris. Advised customer on how to remove shelves for cleaning. All is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW0
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the unit would squeal and screech consistent with a failed roller. I dis assembled the unit and confirmed one of the rollers was stuck and would barely spin. The unit is working as designed at this time and no more abnormal noises. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to replaced front burner heads and burner caps. Replaced all parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Austin, TX 78733
Justin
Job Details: 06/17/2021
"Arrived on site to install previously diagnosed parts. I installed the pump, trap, and sensor. I then ran a test cycle and found it running through/draining as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM00
Near Burnet, TX 78611
Cliff
Job Details: 06/17/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off at switch in ice bucket area. Turned icemaker on and no failures were found. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78731
David Z
Job Details: 06/17/2021
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Checked evaporator and found no frost pattern at all, and compressor is running. Filled out sealed system checklist. Checked compressor and found it scalding hot.Unit does need sealed system repair to resolve. Attached pics to SD. ; ordrng 1 Autho (Autho)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of light not working and oven cooling fan staying on. Found failed UI console, and failed appliance managers. Ordering parts. ; ordrng 1 Cnote (Office to reschedule) and 1 W11297709 (Console) and 1 W11261167 (Control) and 1 W11261169 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts. Replaced ice maker wire harness. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG OVEN
Model PGR5710BDW
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite for range with gas smell while using the oven. Upon inspection I found the bake ignitor pulling only 2.5 amps and I could see it was not glowing as designed.. The customer agreed so I replaced the ignitor and tested the unit. The unit went through 2 cycles after preheat and ignited as designed with no gas smell present. I advised the customer to monitor the unit but no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/17/2021
"Arrived on site for Cycle will not advance to spin/drain. Placed in diagnostics and F1E1, F7E1. F7E5 (control fault, basket speed, and shifter fault). Found legs were raised all the way up making washer frame sit close to floor. Inspected actuator, belt, and cam. All looked good. Raised all four legs to ensure the basket would not touch the floor when customer is washing a heavy load. Removed main control and installed new control. Ran calibration cycle for new control. Ran through a casual cycle to ensure washer would drain and spin once cycle reached this point. Washer drained as designed once wash cycle called to drain. Washer spun as designed once cycle called to spin. With legs raised all the way up the basket was touching the floor causing the washer to stop operation. Legs have been lowered to prevent heavy loads from causing basket to hit the floor. Washer running as designed. No leaks detected. Job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LSB
Near Bartlett, TX 76511
Lou
Job Details: 06/17/2021
"Arrived on site to inspect refrigerator error codes. Upon further inspection, I found the unit in an RV. Customer advised that when they found the error code, they cycled power to the unit and the code remained. When they cycled power again, the unit failed to come on. I verified voltage at the outlet and got 120V. I found the UI switch membrane hanging from the dispenser area as the sticky glue had worn off. I referred back to the tech sheet and it didnt provide any information on the error code. Contacted tech support and they recommended replacing the main control and switch membrane UI. Unit was left unplugged for safety. ; ordrng 1 242167025 (Switch membrane) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"