Arrived on site to test unit for unit tripping breaker. Test unit and found all wires are good terminal block is good. Replaced control board and unit still tripped breaker. Found GFCI breaker outside for range. Advised customer to replace it with a regulator breaker. Customer was having issues with the dryer too and it was on a GFCI breaker once they replaced it to a regular breaker the dryer is working correctly. Job complete.

Arrived on site and installed previously diagnosed ice maker. Ran service test 120 and ice maker passed diagnostics.

Arrived on site to test unit for no power. Found breaker was off. Turned breaker on and unit working as designed. Terminal block is wired correctly. Advised to continue using and it breaker is tripping have contractor replace faulty GFCI breaker. Job complete.

Arrived onsite for a refrigerator that will make a chattering noise at times. Upon inspection I found that this no was coming from the damper I replaced the damper and tested the unit and found the unit operating as designed. The right door gasket was torn badly I am ordering the gasket and replacing ; ordrng 1 W10830046 (GASKET-FIP)

"Arrived on site for refrigerator creating condensation all over rc compartment. Upon arrival confirmed complaint. Called techline and walked through diagnostic with Steve Sr#7736640919. Checked for air gaps, liner receding, and for broken seals but couldnt find any failures. Found no gaps in doors, gaskets or ice maker area in rc. Was recommended but techline due to prior evap fan failure to replace motor. Instructed customer to give unit a few days to regulate temps and I documented photos with online techline of liner warping in fc compartment behind evap cover. Unit now working as designed. Call complete"

Arrived onsite to install ice maker kit. Installed icemaker and tested. No leaks present at this time. Job complete.

"Arrived on site and replaced timer and control board, this represents all possibilities that would keep the timer running constantly. No further repair or replacement of parts can make any further difference, job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not spinning and water left behind. Tested and found unit not draining. I gained access to the drain pump and found it clogged. Used shop vac to clean and drain the water. I then installed the screen back and tested. Unit is now operational good. No leaks where observed during service.

"Arrived on site to inspect dryer not turning off. Upon further inspection, I tested the unit and found the timer not functioning properly. No lint observed during service, job completed."

Arrived onsite for vent hood with stuck filters. Upon arrival I found that the filters where stuck. I was able to get them unstuck.

Arrived on site to test unit for condensation building up on FC door and gasket. Presented findings to Techline and was advised to have FC door replaced. Office to reschedule. SR#7736641486; ordrng 1 W11561286 (FC door)

"Arrived on site to test unit for to cold in both sections, customer stated that there was a lot of condensation in refrigerator when they powered it on after delivery some he raised the temperature to 40 degrees, tested unit found RC And FC temps within set range and no excessive humidity present, potentially gaskets needed time to set properly against cabinet, explained to customer to open and close doors from center of handle, at this time unit is running as designed, job complete"

"Arrived on site to inspect washer remaining on at the end of the cycle. Upon further inspection, I found the customer performed a wash cycle and it had ended and I could hear a fan on. I found the Fresh Hold was turned on and advised the customer of what the fresh hold function is. I advised the fresh hold will,automatically turn on with each load and the unit will remember it being on at the startup of every wash unless the customer manually turns it off. I found this information on page 7 of an old owners manual (photo). Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected dishwasher and found valve is weeping, took pictures. While replacing valve found old one has debris on screen. This is likely keeping valve from closing properly. issue a dishwasher is starting with cities water supply, issue happens again it cannot be permanently fixed, job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the latch and tested the unit. Do you know began to work and operate as designed. Call complete.

"Arrived on site to test unit for not agitating or spinning, tested unit found capacitor got loose causing it to rub against cam causing it to leak, cam nut got loose causing belt to burn, replaced capacitor, cam, belt and shift actuator as precautionary, tested unit unit is now running as designed, no leaks detected job com"

Arrived onsite for washer making a noise. On install the noise is coming from the unit walking and bank the wall. Ra some clothes in the unit and had to turn it off when it started spin cycle because the basket dipped hard to the back right and then started bouncing up and down. I pulled the hub nut and the basket out and installed new suspension.reinstall the basket and then tested unit in diagnostics mode. It worked fine put the real test is with clothes in it. Informed the customers to let us know if the problem continues.

Arrived onsite and found the timer not progressing and the unit never ending a cycle. Replaced the timer. Unit is. Ow operating as designed. All checks good.

"Arrived on site and replaced previously diagnosed outer door, brackets and lower screws. Unit now working as designed. Job complete."

Arrived on site for tripping breaker. Upon arrival test unit by preheating oven to 350. Unit preheated correctly. Test cooktop and all 4 burners operate correctly. Found when using both oven and cooktop at the same time unit Tripps the breaker. Test resistance of bake element and is 23 ohms which is correct. Checked bake element amp draw and is 10.4 which is correct. Test amp draw on cooktop burners. right front is 10 amps all others are just over 5 amps. Contacted techline for assistance. Gave tech all my readings. Tech determined that the breaker is too weak and recommending replacement of breaker to another 40 amp or even a 50 amp. Tech gave SR# 7736641245

"Arrived on site to diagnose washer that was not finishing cycles. Customer said last cycle they ran took 3 hours and would keep filling and stopping repeatedly. I changed out the control to rule out any cycle program issues and advised on proper loading to make sure unit doesn't get off balance, which will also extend cycle time. Ran calibration and diag cycle. Verified everything was working properly with no vibration. Repair completed."

Arrived on site for unit stops cooling . Upon arrival unit is running. Ran temperature check and getting 0 degrees. Unit is operating correctly. Customer stated that this issue has happened 3 times. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11572216 (Control)

Arrived on site to replace support and touched up paint. Test unit and unit test good at this time. Job complete.

"Arrived onsite for a washer that is having issues draining/leaves water in the basket at the end of cycles. Upon inspection I found this was caused buy the drain hose being clogged and it was push too far down the Stan pipe causing restoration and the water to drain back into the unit. I corrected this and tested the unit and waited to see if water returned it did not I also checked that the water inlet valve was not weeping, it was not. Unit is now operating as designed"

"Arrived on site and inspected dryer and found it is running but there is no heat, customer also says that timer will not advance. Inspected incoming power and found 0 V from L1 to L2, Took multiple pictures. Airdropped pictures to customer. will need to be contacted to correct incoming power. Replaced timer in case there is an issue with it that is not related to incoming power, job complete"

Arrived on site for washer making loud noise at end of cycle with one minute left on timer. Upon arrival confirmed issue and found f0e7 and f6e3 in diagnostics. After further inspection I found rotor screw had come free of gearcase and rotor wad loose. Installed new rotor and screw and added locktight to insure screw wouldnt back out. Found washer working as designed with no leaks. Call complete

Arrived onsite for dryer making a noise. On inspection found a rattle that the customer said it started after the wheels and the belt pulley was replaced. I gain access to the dryer and found the 2 screws missing 1 on the lent housing was missing and the other was where the vent hose connects to the dryer. The support bracket was missing the screw. Fixed both issues and reassembly the unit. The rattle is now gone and other noise has appeared. I informed the customer that the age of the u it you are going to have noise pop up as th em it gets order.

"Arrived onsite for dishwasher no power. On inspection found the switch for power to the dishwasher off. Put the unit in diagnostics cycle and heard no water. On further inspection found the water was turn off, started the diagnostics cycle over and it passed. The customer has only been in the house for a week. He now knows where the switch is for the dishwasher. No water leaks detected during service."

"Arrived on site to follow up on dishwasher that was still not draining / finishing cycles. On arrival I tested the unit. Unit runs drain pump excessively even when water is out and will not fill during a normal cycle. This leads me to believe unit has a failure in the pressure / float switch. The unit is also still experiencing issues draining, and I have to try the drain several times before it will actually move the water out. This is likely due to a sticking check ball from buildup in the sump. Advised customer we need to replace the sump/pressure switch to continue repair. ordrng 1 WD21X25699 (Control) and 1 WD21X25468 (Pressure Sensor) and 1 WD19X27779 (Sump) and 1 WD19X25700 (Wash Motor)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit leaking. Entered diagnostics and retrieved error code 9-1. Found the diverter leaking. Replaced Sump&motor and unit is now operational good. No leaks where observed after service. Job completed."

Arrived on site for our freezer. That is not making ice. Inspected unit and work area. Customer advised the unit just started making ice but it has not been making ice for the last two months. Did confirm the customers complaint that the ice bin was completely full. did advise customer that the most likely issues with the icemaker and will order the icemaker. The office I need to contact customer about a return date due to limited parts availability. ; ordrng 1 W11646196 (Icemaker)

Arrived onsite for refrigerator not dispensing ice. On inspection check the motor gear and it was good. I saw that the teeth in the ice bin were frozen over not allowing the auger to turn. I defrosted the ice bin auger ant tested the ice dispenser. It is now dispensing ice informed the customer to dump ice every 45 days to help keep this issue from happening again. No water leaks detected during service.

Arrived on site to test unit for not heating. Test unit and found no error codes on the unit. Our unit in test mode and heating element working correctly. Advised customer to use rinse aid or extended dry for better drying process. Also customer showed me damaged inside the tub. Advised customer I could order a new tub but customer said she will talk to the frog pad about getting a new unit due to unit only being 15 days old

"Arrived on site to inspect range tripping the breaker. Upon further inspection, the customer advised that when using the cooktop the unit works fine, but when they use the oven the breaker will trip. I tested the oven on bake at 350 degrees and turned the cooktop burners on and found the unit tripped the breaker. I pulled the unit out and removed the back panel to gain access to the harness. I found the sensor harness was pinched in between the back panel and control panel but the protective cover on the harness was not broken and no burn marks found on the metal. I found the power cord was crimped near the terminal block as well. I tested voltage and got 246V at the outlet and the terminal block. I retested the unit on bake at 350 and with all cooktop burners turned on and the unit operated as designed. I contacted techline and spoke to Joe and advised of the complaint and my findings. Joe had me test amp draw at the terminal block with just the oven on and I found 20-25amps. I turned the front right burner on and amp reading went up to 30-33amps. When I turned the front left burner on, the amp draw spiked at 44amps and then dropped down to 33-36amps. Joe recommended replacing the power cord

Arrived on site for dishwasher not opening/closing door properly and lost tension. Upon arrival confirmed issue and found right side hinge broken. Replaced both hinges and retested door. Found it working as designed call complete.

"WFE540H0ES1 Arrived to inspect erratic heating. I found the bake element would energize anytime the make/break on the L1 line was closed. This included any bake or broil setting and anytime the unit was put into service tweet mode. I verified the contacts closed with the unit unplugged and had a near perfect .2 ohms. Tapping the relay caused the relay to open.

Arrived on site to drop knob off. Left knob at front door job complete.

"Arrived on site to inspect washer with standing water in tub. Upon further inspection, I found a small amount of water in the tub and did not see any water leaking into the tub from a possible open valve. I placed the unit in diagnostics showing no error codes and tested. Once the tub filled and began to agitate, I found a large amount of detergent suds. When the drain pump came on, the water drained and the suds remained, but the drain no pump was loud. The customer advised that they didnt know about using small amounts of detergent as they usually fill the detergent cup up to max. I recommended running the unit with no clothing items in it and then run two small loads with small amounts of detergent and see if the water remains set the end of the last cycle and to keep our office updated if the water remains. The unit operated as designed during testing. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"KRFF507HPS03 Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. I vacuumed to 410 microns and then allowed the system to sit for an additional 15 minutes. Seeing no loss of vacuum, I charged with the MFG prescribed 56 grams of refrigerant. The unit started cooling as designed. No leaks observed during service."

"Arrived on site for dryer making loud squeaky noise when running. Upon arrival confirmed issue. Upon further inspection I found rollers and idler failing. Rescheduled customer to complete repairs with new WPW10314173 rollers, 661570V belt, W10837240 idler, WP697772 wheel.; ordrng 4 WPW10314173 (Rollers)s and 1 661570V (Belt) and 1 W10837240 (Idler) and 1 WP697772 (Wheel)"

"KDTE254ESS0 Arrived to inspect continuous running after electrical strike. I entered service test mode and found no stored error codes. I cleared the unit regardless, and allowed it to enter service mode testing. All functions were present and the unit operated as designed. Discussion with the customer revealed they had recently started using pre-measured pods. They have treated water and pre-rinse and I recommended they return to their prior detergent and explained the reason for the elongated cycle, due to over- detergenting. No leaks observed during service.

"Arrived on site for refrigerator tripping breaker as soon as power is restored. Upon arrival confirmed issue. Found compressor, icemaker, and evapmfan motor all working as designed but found when defrost heater was installed unit would shut down immediately. Called safety team and documented findings. Safety team gave W17GL51WPL1 autho and authorized replacement of heater. Made repair and found unit cooling as designed. Informed customer to allow 24hrs to stabilize temps. Call complete"

Arrived onsite and replaced the icemaker assembly. Due to no function following prior replacement. Customer to observe for resumed operation. No charge.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit showed error code E4. I ran unit and pulled out the machine and had water sitting in the float but no fisical leaks where present. Maintenance was there and I showed that no leaks where present and the issue can be overflowing from to much suds. No leaks where present at this time. Job completed. Office to collect SVC ONLY from CC ON FILE."

Arrived on site to replace control in 2nd dryer. Replaced control and tested unit. Verified proper function with all working as designed. Repair completed.

Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good no leaks present job complete.

"Arrived on site for a washing machine that is making abnormal sounds during the spin cycle. Inspected unit and work area. The customer advised that the unit makes a jet engine sound the entire spin cycle and it just started a week and a half ago. Ran the unit through a high speed span and confirm the customers complaint. Check underneath and found, the slider worn. Did confirm that sound I heard was from the gearcase self. Replaced the gearcase and slider and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site and replaced previously diagnosed parts. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite to install previously diagnosed parts Upon arrival I installed the new timer and tested the unit and found unit operating as designed job complete

"Arrived on site to test unit for low flames, tested unit found all burners igniting properly and flames are good, customer stated that front right burner does not boil water, put a pot of water and it started to boil reaching temp at 218 degrees, customer stated that the middle burner boils water hotter, put pot on middle burner and it started to boil reaching temp at 220 degrees, advised customer that middle burner will heat pot up faster because it is about 1/2 inch closer to the pot, unit is running as designed, job complete"

"Arrived on site to inspect range control panel buttons getting stuck. Upon further inspection, I tested the left side burner controls and found they would not change the temperature when pressing the up & down arrow keys. When I tested the oven on bake mode, the temperature reading on the display would change from 170 to 350 and back to 170. Tenant advised the unit would beep even when it wasnt being used. I removed and replaced the control panel touchpad and tested and unit is operating as designed.

"Arrived on site and inspected range and found both front burners will not ignite on cooktop. Cooktop surface panel is loose. Removed top panel and found gas tubes to orifice holders are broken off from lifting top without unattaching orifice holders. At minimum tubing would need to be replaced, customer is going to attempt to return range due to undisclosed damage. If Customer is unable to return range or if repair continues at retailer order All orifice holders and gas tubing."

Arrived onsite for f9e0 error and found range was wired at the block. Corrected wiring. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for condensation and frost buildup, tested unit found excessive gaps on the bottom plate allowing warm air to get inside and create condensation in RC and frost in FC, sealed in all gaps with adhesive w10841140 from truck stock, adhesive customer to leave unit off for the next 24 hours to allow all excessive frost to melt, at this time job complete"

"Arrived on site for a refrigerator that has abnormal smells coming from the refrigerator. Inspected unit and work area. Did confirm an odd smell coming out of the refrigerator and disassembled the unit. Could not find any evidence of any residue or burning anywhere inside of the refrigerator. Due to the smell, I did it by the customer that it was most likely that either something spilled in the refrigerator or some thing was hot going into the refrigerator and the air from the food was recycled throughout the unit, causing the abnormal smell. The customer advised that they did not have anything expire or anything spell inside the refrigerator and its been like this for the last few months. They have tried using baking soda and cleaning out the fridge with no resolution. The customer advised that they also had read online that there is a known issue with the drain tube, sucking in dirty water air from the drip pan beneath the unit. I removed the front grill from the drip pan area and could not detect any abnormal smell is coming from the drip pan. I called whirlpool techline and spoke to Robert SR# 7736646463. He advised that based on all my checks, there is nothing from the refrigerator side that would be causing this issue, and it would have to be something that the customer put inside of the refrigerator that initially caused the smell and because of the way that this unit recirculates air, it gets stuck in the Styrofoam through the air channels and will cause this to continue to smell for us a period of time. He advised to have the customer clean out the refrigerator with warm soap and water and two have the customer put charcoal briquettes that are not ready late or do not have any gas in them to absorb the smells. We advised to make no repairs on this unit at this time. Call complete."

"Arrived on site for a dryer that is tripping the breaker when the unit is plugged in. Inspected unit and work area. Found the unit sitting in a science classroom. Checked the terminal block and found no voltage. When the breaker was flipped on, found the breaker immediately trip. Check the unit for any grounded wires, and could not find any grounding wires. The maintenance guy advised that Theyve had numerous issues with the installation of this unit due to the wiring and plug. He advised that it originally was on a GFCI breaker, and when the installers came back to look at it, they found out that they needed to not be on a GFCI breaker. They did not replace the breaker itself, but only replace the box that the unit was plugged in. Found the electrical lines that were going to the breaker were on a shared circuit with other components. Maintenance guy advised that the breaker is not on a dedicated breaker that theres a secondary breaker that the unit was hooked up to, and its the secondary breaker that keeps tripping. I advise the customer that they need to have their unit hooked up to a 240 V dedicated breaker at the main breaker and not hooked up to a secondary breaker due to what appears to be an issue with over Epping on the breaker due to shared circuits. The maintenance guy advised that he believe that the unit was hooked up to two separate 120 V breakers not on a standard 240 breaker. I called Whirlpool Safety Team and spoke to Donna SR# 7736611213. She advised that the customer will need to fix their electrical supply and have to rewire the whole electrical line from a main breaker on a dedicated circuit. She advised to make note for the repairs until this is done. Call complete."

"Arrived on site to test unit for not draining, tested unit found drain pump buzzing but not eliminating water, did not find any restrictions in hose, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected washer and found basket is free spinning. Sent a short video to KB/service management. Washer would need to be rebuilt

"MED6200KW0 Arrived to inspect no power. I found the circuit breaker had been tripped and the customer had not been shown by their builder, where to find them. I advised the customer on my findings and where the 240VAC breakers were located on the dwelling. The unit heated and cycled as designed. Operational test good."

Arrived onsite for a DW that is not starting the wash cycle. Upon inspection I found that the sump&motor would not run i and ordering the sump&motor. Office to reschedule ; ordrng 1 W11460946 (PUMP&MOTOR)

"Arrived on site to test unit for temperature off by 50 degrees, tested unit with temp probe and found unit within range, showed customer band explained how the unit heats, advised customer that any external temperature gauges are not recommended by whirlpool, unit is running as designed, job complete"

Arrived on site for previously diagnosed parts. I informed the new gasket and the air gaps are in the same spot as the old gasket. On further inspection it looks like the fc door is twisted. Ordering a door and the hinges. No water leaks down during service.; ordrng 1 LW10913113 (Fc door) and 1 W11505709 (Hinge) and 1 W11093938 (Hinge)

Arrived on site to test unit for no power. Test unit and found unit getting correct power at junction box. Found console connection had come loose at control board. Secured connection test unit and unit test good job complete.

"Arrived on site for washer just making a buzzing noise when started . Ran diagnostics and unit would only hum when trying to agitate or spin . Found cap was leaking . After replacing cap , unit would only spin as soon as it was in diagnostics. Replaced control . Unit is now performing normally in diagnostics . No water leaks detected at this time. Job complete"

"Arrived on site to test unit for leaking water, tested unit found leak on the right side, inspected gasket and found that it has multiple cracks causing water to leak, replaced gasket and tested, ran unit for 10 minutes, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found evidence of air gap again and freezer drain is frozen over again. Manually defrosted freezer Sent multiple pictures to KB/service management. Defrost heater is part of evaporator assembly, a sealed system repair would be needed to replace it. Control board would likely also need to be replaced. Repair would not be cost effective in comparison to value of refrigerator. Attempting repair is not recommended. Job complete"

Arrived on site to test unit for loud grinding noise. Found drain pump is the issue. Recommend replacing drain pump. Needing autho and scheduled . ; ordrng 1 W10876537 (Drain pump)

"Arrived on site for dishwasher leaking, inspected unit and work area. Water was shut off at the time of service. I reopen the water source and found the unit leaking from the valve connection. I removed the valve and found the gasket disintegrated. Customer provided a new gasket. I installed new gasket and tested. Unit is now operating as designed.

"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the unit with no power at the outlet and the breaker was tripped. I cycled power at the breaker (GFCI) and resumed to test the unit. I tested the unit and it operated as designed. Unplugged the unit to test the components and found the fuse, cutoff, thermostat and element all had good continuity and all in good standing. I found the terminal block wired correctly (photo) with good voltage (photo) 248V at the wall and 244V while operating. I disassembled the unit and tested the main harness and it tested good. Customer advised the breaker was replaced in 02/23 and someone had tested the unit by running a cord from the unit to the breaker (bypassing the outlet) and it operated for nearly an hour with no issues. Once I had the unit reassembled, I plugged it in to test and found the breaker had tripped when I had previously unplugged the unit. I contacted techline and spoke to Adrian and advised of the complaint and my findings and he suggested having the outlet inspected since it was previously bypassed to test and provided a field number for a service pointer. Adrian advised to not replace any parts and recommended the customer check/service the outlet and provided SR#7736632029. I contacted the Safety Team and spoke to Bianca and provided her with the SR number from techline and she documented our conversation and provided the Safety SR#7736615256. Customer signed the Incoming Voltage Waiver and I advised that I would email a receipt that will have my notes attached and the SR number they will need if they contact Whirlpool for service. No repairs made at this time and no lint observed during service, job completed."

"Arrived on site for control not displaying correctly . Control will go blank when door is opened

Arrived onsite for oven not the right temperature. I took the temperature of the oven. The upper temperature was 365? and the lower Temperature was 342. When you set the temperature to bake at 350? that is the average temperature from your upper and lower temperature add to gather then divide by 2. Inspectors are using thermal guns in shooting the back of the unit to get there temps. The unit is operating as designed and no gas leaks were detected during service.

"Arrived onsite to inspect dryer not starting cycles. Upon arrival I found that the fuse is open and needs to be replaced. I tested the heating element and it was good. The thermal fuse needs to be replaced.

Arrived onsite and repaired unit with ongoing tendency to freeze fresh food water reservoir. Used permagum to seal the gaping behind the evap cover. Unit is now operating as designed. Advised customer on findings. All else checks good.

"WHRE5550K2WW Arrived to instal previously diagnosed and ordered parts. The basket nut was still seized, even with soaking in penetrant for several days. Utilizing a torch to heat the nut, I was able to free it. I removed the basket assembly for disassembly and upon removal of the tub seal, I found it had expanded and deformed the tub seal retention ring, to the point the new seal had the ability to not contact the ring, around its entire circumference. I advised the customer the only fix would be to replace the tub as well and due to the considerable cost and potential of the part not being available, the customer elected to not move further. I reassembled the unit and the customer will replace. No leaks observed during service

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator freezer door was stuck. I tested the door and found the rails not working properly.

Arrived onsite for previously diagnosed parts. Installed the new transformer and tested unit. I warmed up 2 glass of water for 2 minutes and temperature was 205?. The unit is operating as designed Sr 77366636314

Arrived onsite for a dryer that will not start tumbling sometimes but everything else works. I found the unit is stacked. I found the motor capacitor is bad and the motor needs to be replaced.

"Arrived on site. Found a deffreezer led module,per service pointer installed updated led module AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site for refrigerator making ice. Upon arrival found bucket full of ice. After speaking with customer I found ice maker was working as designed but some of the vents had been blocked creating a loss in airflow to ice maker thermistor. After instructing customer on block I informed the, to allow ice maker up to 3 days to fill bucket if issue reoccurs. Call complete"

Arrived onsite for a washer that is not spinning when you select normal/regular wash. I replace the control and tested the unit and found unit operating as designed no leaks at this time.

Arrived onsite to install previously diagnosed and ordered parts. R/R push to start and tested. Operational test good. Call complete. Office to charge card on file for repair.

"Arrived on site for RC not cooling. Upon arrival inspected unit and found Fc is cooling correct,but hot in RC. Found ice blocking airflow from fc to Rc. Inspected unit and found drain is clogged causing overspill of water turning to ice blocking air flow. Also found condensation and frost in fc. Sealed off small gaps found on cabinets. Cleared drain and melted all ice. Unit is operating as designed. Job complete"

"Arrived on site to diagnose microwave oven combo with light staying on. On arrival customer said her brother had tried to fix it, and disconnected the left interlock, and cut the plunger on the right. Disassembled unit and replaced interlock assemblies. Tested unit and verified all working as designed. Repair completed."

Arrived on site for making loud noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test cycle and found after spin when basket begins to stop the grinding begins at the bottom of unit. Raised unit to inspect lower components. Found that the cam has worn teeth and has failed . Replaced cam W10721967 and test unit. Unit is no longer grinding. Ran a quick cycle with clothes. Unit is operating as designed. Remaining sound during spin cycle is drain hose tapping the back of unit. Recommend solutions to customer. No leaks present at this time. Job complete

"Arrived on site to diagnose dishwasher throwing a fill error. Tested unit and found no water entering unit. Found valve buzzing. Replaced valve and retested. Found rhe unit still didn't fill. Found water at the valve under the sink, but not entering unit. I pulled the unit out and ran it, and found it fills fine. Found incoming water line gets pinched when unit is pushed against the wall. Advised customer to get with builder to resolve water line install issue. Repair completed."

"Arrived on site to test unit for time and language issues, customer stated that time will not set and unit is in a different language, tested unit found that it is set to French, explained to customer how to change language and time in tools, delivery company did not provide customer with owners manual, ran a full diagnostics and did not find anymore issues, unit is running as designed, job complete"

Arrived on site and replaced previously diagnosed timer. Element now turning during cooldown cycle. Unit is now functioning as designed. Job complete.

"Arrived onsite for a washer that is making noise when in use. I confirmed the noise and the replace the hub, cam and actuator. And tested the unit and found uni5 operating as designed"

"Arrived on site for washer not performing normally . Ran diagnostics got valve error code and basket speed fault . Replaced valve . Ran diagnostics wash test . Unit would fill and drain but not agitate and spin . Replaced cap . Unit will start agitating but would shut off . Ordering lower harness ,motor ,actuator and control. Call to set return ; ordrng 1 W11448788 (Harness) and 1 W11481722 (Actuator) and 1 W10890624 (Motor) and 1 W10919003 (Pump)"

Arrived on site to test unit for plastic melted on vent. Removed vent test unit and removed dried plastic. Test unit and unit test good.

"Arrived onsite and found faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found one module not on in both the RC section and FC section and the remaining lights dim. Per service pointer W11606409, I removed and replaced all twelve modules and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a defective icemaker. Removed defective icemaker that was recently replaced,installed new icemaker power cycled unit ran harvest test passed ran fill test passed no errors on icemaker"

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over with a 2 inches of frost on the evaporator cover, heater is good but not engagingordrng 1 W10864261 (UI)"

Arrived on site for dryer needing previously diagnosed strike/latch. Upon arrival reconfirmed issue and installed parts. Found door working as designed call complete

Arrived on site for washer off balance during spin. Upon arrival confirmed complaint. Found unit would move around on floor when in spin and filled with laundry. Found belt stretching on cam. Replaced belt and made sure unit was lvl. Retested unit with laundry and found washer no longer wobbling and working as designed with no leaks. Call complete

"Arrived on site and inspected refrigerator and found door handle on freezer is loose and ice will not dispense. Secured door handle and found ice bin is jammed. Cleared ice jam and it is now dispensing again. Showed customer how to clear a jam if they need to do it themselves, job complete"

"Arrived on site for microwave, inspected unit and work area. Customers complaint is the exhaust vent will not turn off when they turn off the vent. Customer states it only shuts off by unplugging from the wall. Ive tested unit and its operating as designed at this time. Called techline and spoke to Rich SR#7736633124 and said unit is operating as designed."

"Arrived onsite and found unit operating with failed coils causing ongoing drying issues. Replaced coils and tested, all checks good. Unit is now operating as designed.

"Arrived on site ,replaced sump and motor . All checked normal . No water leaks detected at this time. Installed toe kick with clips . Job complete"