Service History 362

Near Killeen, TX 76549
Tyler
Job Details: 10/20/2020
WASHER MAYTAG MVWB835DW1 Arrived on site for water that was leaking during use. Upon arrival customer stated that washer was the first leaking whenever I would run but then eventually they notice that the water quit working altogether it would no longer do anything. What I found upon arrival was very clear evidence that the water valve around the inner consul area had been rusted out and leaking to the point that the rust had closed up the solenoids not allowing them to open and causing water not to fill out properly properly. I was able to retest the unit and verified that everything is now functioning as designed with no leaks before during or after repair. Call complete
Near Austin, TX 78704
Wesley
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for freezer frosting again and found door will need to be replaced as well as brackets. Returning with brackets and ordering door. Performed seal treatment as temporary fix. Office to reschedule. ; ordrng 1 W10815699 (dor-fip ss)
Near Gatesville, TX 76528
Jonathan
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a refrigerator that had lights out in the refrigerator section. Inspected unit and work area. Found freezer light out and replaced freezer module. All lights began to display and work as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived onsite for bottom right burner not lighting. Upon arrival found burner head slightly out of place realigned burner head and tested unit ignited through multiple tests, show customer how to check burner head alignment. Job Completed."
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Found that console had some light damage and didn’t come with button UI. Ordering buttons and office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10629499 (BUTTON UI)
Near Killeen, TX 76549
Al
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WFE525S0JZ0 Arrived on site and inspected range infinite switch issues. Found the front right switch was causing the hot cooktop light to stick on.R/R it. Reassembled and unit tested as designed.Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for customer complaint of vent fan not working properly, found failed damper, I replaced damper, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the connector at the drain pump was not secure.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site and inspected microwave not heating.Removed and replaced the magnetron capacitor, diode and interlock kit.Reassembled and unit passed the 2 minute water cup test.Job complete"
Near Austin, TX 78736
Kevin
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site and found standing water in dishwasher, set dishwasher to drain and all water is removed. Inspected drain hose and found no high drain loop. Took pictures. After adding a high drain loop Ran a diagnostic cycle at the end all the water was drained out properly. Also found garbage disposal is not operating. Recommended to customer that this be corrected. If food were to clog up garbage disposal dishwasher would have nowhere to drain. Job complete."
Near Austin, TX 78747
Kevin
Job Details: 10/19/2020
DRYER ROPER RED4516FW0 "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took one picture of temperature and airflow meter, explained to apartment resident that apartment management will need to clear vent to the exterior of the building. Also explained A return trip is not covered under warranty to check vent again. Showed apartment resident how to feel airflow by putting your hand into the lint trap.
Near The Hills, TX 78738
Brandon
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking inside of door panel, found water and soap marks on inside of inner door panel, ordering inner door parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11316777 (DOOR LINER) and 1 W11318813 (INNER DOOR)"
Near Austin, TX 78746
Luis
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL GI15NDXZQ0 Arrived on site for ice complaint. Found ice falling in only one location adjusted housing and grid cutter ran u it through a clean cycle.
Near Leander, TX 78641
Jonathan
Job Details: 10/19/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for dryer not operating. Inspected unit and work area. Found strong burning smell coming from unit. Disassembled unit and found major lint buildup in unit(see DS-pic). Found wire harness burnt. Measured resistance on fuse and element. Found thermal-cutoff opened. Found thermistor opened. Will need to replace all parts and continue to test will voltage. . ; ordrng 1 279973 (cutoff-tml) and 1 W10777438 (HARNESS) and 1 WP8577274 (THERMISTOR )"
Near Austin, TX 78748
Kevin
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and inspected dishwasher and found One wire at control board to heating element is not connected. After resetting ran a diagnostic cycle and everything is operating properly. Recommended to apartment residence that hot water be run before starting a wash cycle and did not find any rinse aid in the dispenser and recommended that they add it. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
David
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site to diagnose refrigerator lights out in FC and 1 in RC. Called tech line again and talked to Steve, SR7727808488. Steve had me check DC voltage at aurora board. Found 18.9 at 1+2, 24 3+4. Steve said this is within spec. He said to replace modules again and to have parts contact distributer to do research and report possibly bad stock. Replaced upper left FC module and upper left RC module. Lights are now on and working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven upper oven not working. Upon further inspection, I was able to turn the upper oven on Bake at 350 degrees, but the unit never heated. I pulled the unit from the cabinet and removed the top panel to find the relay to the bake element for the upper oven was burnt. I advised the customer that the control is no longer available, but I could pull it and have it rebuilt. Also advised the customer that it is possible the touch panel will not work with the rebuild and would have to be replaced as well. I removed the control and out the unit back in its space. I am ordering the rebuilt control, touch panel and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. ; ordrng 1 8303883 (REBUILD CONTROL) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP8304275 (swtch-memb)"
Near Austin, TX 78751
Matthew
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dishwasher not filling with water. Put unit in diagnostics and found stored error code F6E4 inlet water. Tested unit and at fill cycle, valve would not energize. Unit is set into the floor blocking access. I could not remove toe kick to try and adjust legs. Customer will need to make unit accessible to complete repair. Customer was made aware. Office to reschedule. ; saved tckt"
Near Austin, TX 78753
Matthew
Job Details: 10/19/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived onsite for refrigerator freezer door not closing properly. Found that the left track is broken not allowing the door to close properly. Will need to order and replace left slide. Recommended not having the unit plugged in while waiting on repair, could cause freezer to frost over or leak. Office to reschedule. ; ordrng 1 WPW10397636 (slide)"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator leaking water under drawer and freezer not freezing. Inspected unit and work area. Found freezer evaporator iced up and found fresh food drain bowed and causing to leak water(see SD-pic). Performed diagnostics mode and tested defrost sensor and found closed. Ran automatic defrost cycle and found defrosting. Put in automatic defrost mode. Will need to replace drain pan. Will return with control and defrost harness. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W11032800 (HARNESS WITH SENSOR ) and 1 W11457241 (EVAP DRAIN PAN)"
Near Austin, TX 78747
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived on site for cooling compliant. Lower section of fresh food reading mid 40’s removed evaporator cover,found no air obstructions fan running good frost formation on evaporator. Ordering diffuser and main control ; ordrng 1 W11317276 (DIFFUSER) and 1 W11449482 (CONTROL)"
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
WASHER KENMORE 110.258424 "Arrived on site to inspect washer overfilling with water. Upon further inspection, the customer advised that the unit was filling with water and failed to stop and the water spilled over the top of the basket until they turned it off. I removed and replaced the the water level sensor (photo) and tested the unit on two washes and it operated as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the gasket leaking around the bottom making a vacuum noise, ordering gasket and cover. Office to reschedule ; ordrng 1 2202882 (GASKET) and 1 W10592142 (COVER)"
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived onsite for the microwave not working properly. During installation of blower motor found that the blower motor harness has been compromised. Will need to replace main harness to fix issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the unit cooled for a few days after previous repair (main control) and then stopped cooling again. I checked temps in the FC=28 degrees and RC=51 degrees. I found a small amount of frost on the FC evaporator cover. Removed the cover and found the evaporator engulfed in ice/frost again. Tested defrost at the control and found the heater and defrost thermistor are bad. I am ordering the heater and will return with the thermistor.No water leaks observed during service. Office to schedule return service.; ordrng 1 WR51X10108 (heater def asm)"
Near San Marcos, TX 78666
Andrew
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived on site to test unit for hood fan not working. Found all wires where fan connects are cut(took pic). Needing main wire harness.; ordrng 1 W11459357 (MAIN HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to inspect refrigerator freezer door handle coming off and frost building up in FC section. Upon further inspection, I found the right side of the FC door handle not secured. I removed the door handle and tighten the mounting screws and re-installed the handle. I found the FC door not closed all the way on the right side and frost built up on the rail. Also found that the right rail is missing some of its bearings. I am ordering both rails and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 2 WPW10120018 (slide rail (frz))s"
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWX700XW2 Arrived on site for washing machine leaking underneath. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I activated the cold and hot water valve and found no leaks at the valves or housing. I inspected the drain line and found it not in the drain all the way back in the wall. I adjusted the drain line so the tube is now facing down the drain. I put the unit through a drain and found no leaks at the drain pump. The unit is not leaking. The only place I found a possible leak at was the drain tube in the wall.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/19/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop rusting underneath. Upon further inspection, I removed the cooktop from the countertop and found where the unit was rusting around the edges onto the countertop. I called techline and spoke to Sterling and advised of my findings. Sterling advised that it’s due to Environmental conditions causing moisture and unit to rust. Provided file #7729069515. I attempted to remove the rust from the countertop and was able to get most of it off. I removed the rust from underneath the edges of the cooktop. Placed the unit back in its space and secure it and I could not see the spots as the unit covered them. No gas leaks detected during service, job completed.
Near , TX 78738
Brandon
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not working properly, found faulty sensor, I replaced sensor, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to test unit for unit no cooling, test unit, found faulty inverter, tested compressor found 13ohms between each post on compressor, inverter faulted due to bad compressor, ordered compressor, drier, and coupler, needs sealed system technician, office to reschedule.; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler)"
Near Georgetown, TX 78628
Cliff
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD93EC0AS04 Arrived on site to replace previously ordered parts for oven. Inspected unit prior to repars and found no failures to elements. Did note both ovens 20° to low. Adjusted temperature offset to correct issue. All is working properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. During installation of blower motor found that the fan harness has been compromised and will need to be replaced to fix the issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave getting error code F1-E4. Customer stated that unit has never worked. Inspected unit and found dented out at top above door switch and dented in at bottom by door switch. Followed tech sheet procedures and removed main control and installed new. Found error continues to occur. Found door not making contact with switches. Called Whirlpool tech support and spoke with Sterling.
Near Georgetown, TX 78633
Cliff
Job Details: 10/19/2020
OVEN WHIRLPOOL GW399LXUS06 Arrived on site to diagnose a range with the warming drawer not moving properly. Found roller for drawer had come off during previous repair. Remounted roller and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer not working properly. Replaced lid latch and washer tested good. Complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for smell when draining, upon inspection found a very small pee trap causing backup as well as a badly positioned drain tube causing water to go back into dishwasher, positioned tube and instructed customer to get with builder regarding plumbing. Complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
WASHER MAYTAG MVWX655DW2 "Arrived onsite to replace basket, replaced basket, test unit, unit working properly, can calibration and made sure unit was level, no leaks detected at this time, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 "Arrived on site to test unit for not cooling. Found nice frost pattern on evap. Checked voltage to evap fan motor and verified motor is getting proper voltage but not working. All other functions operating as designed on cooling side. Replaced evap fan motor, tested unit, unit works good. No leaks detected. Customer complained about no water coming out from door dispenser. Tested unit found bad valve needing valve to fix issue.; ordrng 1 WPW10179146 (valve-inlt)"
Near Austin, TX 78703
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice. Ran diagnostics icemaker passed,valve energized during fill no water flow,tested dispenser no water flow. Removed unit from enclosure diagnosed due to position of shut off valve,waterline is being pinched and preventing water from entering unit. Reinstalled unit with unit not fully pushed into enclosure tested water fill to icemaker pass,dispenser test passed.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
RANGE KITCHENAID KFGC506JSS00 "Arrived onsite to replace parts, replaced blower and one conversion kit, test burners, burners working properly, tested oven, oven heats to 350 oven working properly, no leaks detected, job complete."
Near Lakeway, TX 78734
David
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install previously diagnosed parts to resolve water drip from water dispenser. Replaced door water line and spigot. Made sure connections were tight. Retested and had customer try the dispenser and closing door. Only has 1 drip which is normal. All is working as designed. Call complete, no water leaks found."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite to test unit for unit not cooling, test unit, found evaporator frozen again behind the deli drawer, will need to return with evaporator cover as well as other parts, ordered evaporator cover per service bulletin, ; ordrng 1 W11211387 (EVAP COVER)"
Near Austin, TX 78738
Brandon
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 "Arrived on site for customer complaint of unit leaking, found leak was caused by dispenser drip tray overfilling and running between door and door skin. Customer said his kids fill up bottles of water and some times can’t see it overflowing the water bottles. Unit tested good.
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on ad immediately found the water flow from the fill tube was very slow. When the recirculating pump came on, it wasn’t able to pump water to,the evaporator as there was hardly any water in the reservoir. I placed the unit in diagnostics and tested all of the components and all are operating as designed except the valve. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Kingsbury, TX 78638
Noah D
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDRS483VSS04 "Arrived on site to inspect range for short key problems, upon inspection found no error codes, replacing UI due to intermittent issues. Replaced UI and tested. No issues found. Complete"
Near Austin, TX 78737
Robert
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived onsite to test unit for unit not cooling, test unit, found evap cover is frozen, will need new evap cover, customer instructed to thaw out unit, ordered evap cover, need authorization, .; ordrng 1 W10889360 (cover-evap)"
Near Austin, TX 78749
Kevin
Job Details: 10/19/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found it is unplugged after reconnecting to power drain pump is running. Held start button down until drain pump reset and found F8E1 saved error code. Found water is turned off at source, after turning back on water will fill properly and all functions pass in manual diagnostic cycle. Also ran automatic test cycle and it passed too. Replaced control board for new pressure sensor, ran a calibration cycle and it completed properly. Recommended customer always leave hot and cold water on, job complete."
Near New Braunfels, TX 78132
Richard
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator not cooling . Ran diagnostics and found that there is a sealed system issue. Will need compressor and filter drier.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived onsite to test unit for unit leaking , test unit found faulty vent system, ordered parts, office to reschedule ; ordrng 1 W11025634 (DEFLECTOR ) and 1 W11038734 (TUBE) and 1 W11184028 (GASKET) and 1 W11414073 (VENT)"
Near Austin, TX 78704
Scott
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01 "Left hand hinge door Arrived on site for condensation in between door glasses . Did find moisture streaks inside door panes . Also found otter door trim was sticking out due to being bent . Ordering door ,outer trim and door gasket .Will need parts research .; ordrng 1 GASKET (PARTS RESEARCH ) and 1 GLASSDOOR (PARTS RESEARCH ) and 1 SsWRAPLHHINGE (PARTS RESEARCH )"
Near Dale, TX 78616
Matthew
Job Details: 10/19/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite for range error code. Upon arrival found F2E1 error code ( shorted keypad). Tested unit, pressed cancel button and it cleared error. Tested cooktop and oven, both are functioning properly. Could not duplicate issue. Customer stated that when error appears the cooktop is functioning but the oven will not. Checked connections and all were good. Talked to customer and discovered this would happen when she was boiling water. This range is not accompanied with an vent hood or ventilation of any kind. Cabinets are directly above. She boils water on the back burner and steam accumulates on the control panel. Recommended that customer utilizes some kind of ventilation or uses the front burner. If problem persist recommend replacing control."
Near Georgetown, TX 78626
James
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site and tested operation. Found no function from console. Unplugged unit and tested outlet. Accessed junction box on unit and found L1 has pulled out of wire nut. Removed soldered ends to expose clean copper. Reconnected lines and tested operation. Unit tests good. Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 10/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of no tones, found console failed, I replaced console, unit tested good."
Near Manor, TX 78653
Matthew
Job Details: 10/19/2020
RANGE WHIRLPOOL WFG525S0JS1 "Arrived onsite for potential gas leak on range. Tested with digital gas detector and liquid leak detector . Found slight leak with liquid leak detector on manifold where brass nut connects to burner valve. Tightened nut, tested unit and unit is functioning properly. No other leaks detected at this time."
Near Austin, TX 78758
Wesley
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for unit freezing waterline. Replaced diffuser and set temperature to higher than recommendation to counter act the freezing. Water is working properly.
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for cook top grommets being lose. I inspected the unit and work area. I found top two grommets completely off and the other two loose. I replaced all four grommets. The unit is working as designed. Job complete.
Near Austin, TX 78737
Robert
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite to test unit for unit not running, ran diagnostics, no error codes, could not duplicate error, ran test cycle wash motor ran correctly, rinse and drain cycle working correctly, unit working properly, no leaks at this time, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher top rack coming off of track and customer stated dispenser will not open. Performed diagnostics mode and found error code F5-E1 door latch error. Monitored test cycle and found dispenser opened. Canceled test and started again. Found dispenser opened. Informed customer to watch items leaning up against door. Will return with dispenser and will need rack adjuster ; ordrng 1 W10712395 (adjuster) and 1 W10861000 (DISPENSER)
Near Georgetown, TX 78633
Tyler
Job Details: 10/19/2020
REFRIGERATOR JENN-AIR JFI2089WES9 Arrived on site for refrigerator leaking water from ice maker. Upon arrival I found ice maker stuck mid harvest and frozen over. Unit was not flooded with ice but teeth had gotten stuck in fill position.Retested unit after customer approval and and installing new ice maker. Unit no working as designed call complete.
Near Austin, TX 78756
Scott
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site replaced control and bellow .
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to inspect washer for problems during spin, found overload error codes upon inspection, checked for full spin and found no problems with springs or any other components. Job complete"
Near Austin, TX 78756
Wesley
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and replaced control and bellow. All checks good. Unit is now operating as designed. Advised owner on repair completion.
Near Belton, TX 76513
Al
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWB855DC4 "Arrived on site and inspected washer LF errors.Found the valve wasn’t allowing water into the unit.Removed, replaced and unit tested as designed.No leaks observed.Customer satisfied.Job complete"
Near Georgetown, TX 78626
Lou
Job Details: 10/19/2020
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a loud rattling noise coming from the back. The customer showed me where the noise was coming from and they pointed to the area of the evaporator. I removed the evap cover to find ice built up around the evap fan. I found the fill tube to the ice maker is leaking water down the back wall of the FC section and forming ice on the fan mount due to high water pressure. I checked the pressure outside and found it to be 80-85psi. I adjusted the the fill tube and turned the water valve down at the wall. Advised customer that if the unit continues to fail, to call our office to schedule return service at which time a pressure reducing valve will need to be installed. . No water leaks observed at the end of service, job completed."
Near Austin, TX 78744
Leonardo
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found upper and lower spray arms where off making unit leak due to water hitting the door directly with out spray arms. S3cured spray arms test unit and unit test good job complete.
Near Austin, TX 78744
Leonardo
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for unit not starting. Test unit and found upper interlock stuck In he close position when door opened not allowing for door to make contact with switched. Secured interlock test unit and unit test good job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: It is the front panel that is dented. Removed dented door and replaced with new. Job complete.
Near Austin, TX 78757
Paul
Job Details: 10/19/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for a washer that when it’s started it makes a banging noise then shuts off with no water entering the tub. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed but when I ran a normal wash cycle and the unit was sensing, it agitated, went to spin, then said it was done with no water entering the machine. The main control is having an issue and needs to be replaced. Ordering W11481725 CNTRL-ELEC. Office to RS.; ordrng 1 W11481725 (CNTRL-ELEC)"
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling in the fresh food section. I gained access to the evaporator and found the vents clogged with ice. I cleared the ice and ohmed the thermistor. I found the thermistor out of range. I replaced the thermistor. I reassembled the unit and found good air flow in the fresh food section. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 10/19/2020
OVEN KITCHENAID KOCE507ESS09 Arrived onsite to install previously diagnosed parts. I installed the inner door and found that while uninstalled and on the dolly the interlocks engage as designed every time. After re installing I found that the interlock would not engage every time now. I tried preheating and the hotter the oven would get the worse the interlock would fail as if the metal is expanding or something going on with the frame. I spoke to techline and they recommended replacing the outer door in attempt to remedy this issue but I am concerned the issue lies within the chassis or metal expanding somewhere causing the right side interlock to intermittently fail. I am ordering outer door (W10783078 ) . ; ordrng 1 W10783078 (glass-door)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW86HEBW2 "Arrived on site to install previous diagnosed part. Gained access to control. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78723
Matthew
Job Details: 10/19/2020
COOKTOP IKEA ICR555DB02 Arrived onsite for cooktop smelling like burning wires. Unmounted cooktop and removed glass top to inspect. Found no signs of burnt wires . Checked terminal block and individual burners. Check control and noticed the one connector was just slightly loose. Reconnected connector. Reassembled unit and tested. Unit was functioning properly. No sign of anything burning of smell. Job complete.
Near Austin, TX 78735
Kevin
Job Details: 10/19/2020
DISHWASHER KITCHENAID KUD101FLSS2 arrived on site and found several of the support wheels for the top rack are broken, replaced all four and rack is now operating properly, job complete"
Near Leander, TX 78641
Jonathan
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived onsite for dishwasher making squealing noises. Inspected unit and work area. Performed diagnostics mode and monitored test operation. Found noise coming from drain pump after water has been removed from unit. Gained access to drain pump and inspected. Found no failure with pump. Assembled unit and tested operations. Found noise is normal and coming from the food grinder. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Tyler
Job Details: 10/19/2020
COOKTOP JENN-AIR JGD8430ADS Arrived on site to Repair and install previously diagnosed parts for cooktop oven. After making the disassembly I was able to salvage the old manifold without any damage whatsoever and did not have to remove the manifold seal and I was able to use only the burner and sparker parts that were needed. After reassembling a testing unit I was able to verify this unit is working 100% as design and the customers are satisfied with the results. Call complete.
Near Austin, TX 78759
Wesley
Job Details: 10/19/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived onsite and found unit door glass stained. Ordering correct door glass to repair. . ; ordrng 1 W10827059 (doorGLASS)"
Near Austin, TX 78727
David S
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for sealed system repair. I gained access to the evaporator and found an ice ball at the cap tube. When I cleared the ice ball I found Uv dye at the cap tube. I evacuated the system. I removed the failed evaporator and installed a new one. I put a sweep charge into the system and found no leaks. I pressured the system unit the low side showed 0 psi. I monitored the evaporator and found it forming a good frost pattern. Job complete.
Near Lampasas, TX 76550
Al
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and inspected refrigerator not making ice.The customer advised day’s before the unit stopped making ice and since the call the unit has stopped cooling all together.I confirmed the complaint and accessed the back panel and noticed the Linear (ant) compressor was extremely hot.The condenser fan motor was operating.Got on the Sealed System thread and attempted to communicate but the customer is in a NO cell tower access location.Called office and spoke with DW.Reviewed symptoms and was told to photograph, so I did.Unit will require a sealed system repair LOCKRING.Unit has a Linear compressor.Ordering research for all needed parts.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (LOCKRING TECHNOLOGY ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH ON ALL PARTS NEEDED FOR LOCKRING SEALED SYSTEM REPAIR ) and 1 W11109499 (DRIER TUBE) and 1 W11393142 (COMPRESSOR )"
Near Austin, TX 78745
Kevin
Job Details: 10/19/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site and inspected range and found stuck/shorted key error code F2E1 showing on display, took one picture. Reset harnesses between control board and control panel and cycled power and this had no positive effect. A new control panel will be needed to correct the issue. ; ordrng 1 W10728529 (swtch-memb) and 1 W11025616 (harns-wire) and 1 W11122852 (cntrl-elec) and 1 W11176109 (HARNESS)"
Near Austin, TX 78738
Brandon
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site to replace failed dispenser, after replacing, I ran diagnostic test cycle, unit tested good, no leaks.
Near Austin, TX 78703
Wesley
Job Details: 10/19/2020
REFRIGERATOR JENN-AIR JUDFP242HX00 Arrived onsite with SM found obstruction in drain. Corrected obstruction and restored proper function. Unit is now operating as designed.
Near Austin, TX 78731
Wesley
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found unit cosmetic smudges and paint on door. Removed cosmetic issue. All checks good. Unit is now operating as designed.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
WASHER WHIRLPOOL WTW8500DC1 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F6E4 lock communication F2E3 pressure sensor fault. Will need to replace console and control board.
Near Georgetown, TX 78626
Cliff
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace heater for dishwasher. Heater issue caused by loose connection at heater. Rewired unit properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78727
David
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to diagnose refrigerator not producing ice. Performed diagnostic and tested valve first, found valve filling. Unit would not cycle. Unit needs a new icemaker.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site to inspect washer for not draining, upon inspection found the pump not working, replaced pump and seals, all functions returned. No leaks or issues found. Complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace TOD from previous diagnosis. Replaced TOD, tested unit to 350(took pic). Unit works good. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to install previously diagnosed and order3d parts. Due to the door hinges being bent, the bottom door seal being broken, and the dispenser door being broken, I removed and replaced the all mentioned parts and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Taylor, TX 76574
Lou
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher not cleaning dishes and no water coming into unit. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Water dispensed into the unit and the motor failed to come on. I canceled testing and remove style outer door panel and tested ohms to the motor and got 0ohms. Due to the motor being replaced several times already, I tested the harness and it checked good. I tested voltage to the motor from the control and got 125V. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to inspect microwave for not turning off lights ever, customer had taken out light bulb due to heat, replaced control board for bad relay, light turned off as needed. Complete"
Near Round Rock, TX 78681
Paul
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon arrival I found both compartments at temp and the ice bin full. The unit had good pressures on the FC side so what ever was restricting it cleared itself. I changed the FC fan and tested the unit. All is working as designed. Call complete.
Near Austin, TX 78731
David
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to install control and pressure switch to resolve over heating and load issues. Installed and retested, all is now working as designed. Call completed. No water leaks found"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for: Dishwasher will not dry after washing, regardless of settings used. Everything comes out soaked.Placed in diagnostics and no error codes came up. Noticed no rinse aid was in the dispenser. Gave customer a packet of rinse to fill dispenser. No leaks detected. Job complete."
Near Austin, TX 78703
Scott
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL KUIO338HSS00 "Arrived on site for ice machine getting too much water . Ran diagnostics all checked normal . Ran normal cycle , when filling tray valve stayed on for about 5 min after filling . Replaced recirculation pump/ water level switch. Reran unit . Water did shut off sooner after filling . No water leaks detected at time of service. Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 10/19/2020
VENTHOOD UNKNOWN UXT5230BDS1 "Found front right corner of vent dented, and contacted tech line.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen right before the spill. Put fridge in diagnostics and no errors came up. Found white stains on the back of fridge with evidence of minor rust. Turned on water valve to fridge. When ice maker called for water a gush of water shot out through the top of the fridge onto the ceiling. Turned off water and called tech line. Tech line stated I would need to check for any damage in the water tube. Couldn’t find any. Tech line recommended we replace the water tube and the fridge should operate as designed. Stains on the back of the fridge were not a concern of tech line when presented with them. Reference # 779063546; ordrng 1 W11415785 (TUBE-WATER)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for: Washer powers on but immediately you can hear the drain pump running. The pump runs constantly and the door is locked in the closed position. The washer is brand new (used twice). I have tried emptying the water from the from filter access and unplugging it for an hour. Unit still runs the pump constantly and will not unlock the door.Installed ACU and drain pump ordered from previous ticket. Ran diagnostics and no error codes came on. Door unlocking and locking as designed. No leaks detected. Washer operating as designed. Job completed.
Near Georgetown, TX 78628
James
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and installed new compressor kit, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.65oz 134a and tested operation. Unit tests good. Left air filter with customer and recommended not using until odor was removed from unit with charcoal briquettes and news paper. Unit tests good. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Installed UI, waterline, and pressure regulator. Tested unit and found all is working properly at this time. No leaks were found at time of service."