Arrived on site for broken door. Found bottom door was damaged. Replaced door. Found covers and panels missing. Unit has not finished being installed. No power connected. Customer will have installers put panels back on.

Arrived on site for customer complaint of unit not heating. Found element shorted to ground and blew the the thermostats. I replaced element and cut off thermostats. Unit tested good. Parts used wp8544771 279973

"LER8648PG1 Arrived on site from previous visit to install parts. On arrival I installed motor,wheel,repair kit,and drum tested product works as it's designed."

"RCC3024RB00 Arrived on site for a cooktop with burner issues. On arrival I verified the FL and the RF have failed I bordered parts LF burner, RF burner, LF switch, RF switch, and wireharness. Office to reschedule for client. ; ordrng 1 W10823711 (Rf burner) and 1 W10823696 (Lf burner) and 1 WP3191049 (Rf switch) and 1 WP4454541 (Lf switch) and 1 8285996 (Top wireharness)"

WRX986SIHZ04 Arrived on site for a refrigerator making nosies. On arrival I ran diagnostic and tested icemaker it was a little loud and that's what client was claiming the noise sounded like. I tested the ice box fan and it didn't engage. Client also had issues with icemaker making ice. I order heater and icebox fan returning parts will be needed. No water leaks visible from main water supply. ; ordrng 1 W11087201 (Heater) and 1 W10846539 (Ice box fan)

Arrive down site for a refrigerator that is making a loud humming noise when in use. Inspected unit and work area. The customer stated that the noise was similar to the one that was made last year and was really loud. I gained access to the evaporator and found ice build up near the evaporator fan assembly. I chiseled out the ice and put the evaporator cover back on. I gained access to the ice maler fill tube and found the fill tube extension added was in the wrong spot and the mastic put around the fill tube had received from the wall. I added a new fill tube extension in the proper location and tested the unit. The unit began to work and operate as designed without leaking. Call complete. WPW10496649.

Arrived on site and replaced right RC door(W10821254)for damage. Unit is now working as designed. Job complete.

Arrived on site to test unit for clanging p constantly draining. Needing control replaced. Office to reschedule. ; O-emld tckt

I ride on site for a washing machine that is flashing an errornvode during use. Inspected unit and work area. Around the unit through diagnostics been found an F3 E1 (pressure system fault) error code indicating an issue with the pressure switch or the control. I removed the pressure hose from the pressure switch and blew through it. I found the pressure hose in good condition and found no obstructions or kinks in the pressure system. I went ahead and replaced the main control and tested the unit. I found the unit begin to work and operate as designed with no error codes present during a quick wash cycle. The unit is now working and operating as designed. Call complete. W11201293.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. I ran the internet through diagnostics and found an F2 E1 (UI stuck key), F0 E2 (oversuds), and F8 E1 (long fill) error codes. I confirmed that the cold water valve was not drawing in water and found sand inside of the valve assembly, causing the issue. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete W11210463."

"Arrived on site for no ice. Ran diagnostic E2 error uploaded pic,defective top led module. Replaced module and icemaker power cycled unit ran harvest test passed ran fill test passed led working. W11484836,w11658802; used 1 W11484836 (Module) from stock"

"Arrived on site for icemaker issues. Found water leaking from extension to fill cup,removed icemaker installed extension,installed icemaker secured extension into fill cup ran test icemkaer filled with water no leaks."

"Arrived on site to diagnose washer that is running fhe drain nonstop. Examined unit and found serial falls under service pointer W11766193, for replacement of control. Replaced control after verifying that the pressure hose is clear and there are no other issues present. Tested unit ams verified everything working as designed. Parts used - W11608056."

"Arrived on site to diagnose unit making a loud noise during the drying cycle. Tested the unit by running diagnostics and found error code F10E2, indicating an issue with the vent wax motor. Will order a new vent assembly and plan to replace both the vent and control board during the return visit. Rescheduled for Thursday ; ordrng 1 W11649995 (Vent)"

"Arrived onsite for unit not cooling. Found newly replaced drier failed at manufacturer joint and leaked refrigerant out. Did rework on sealed system. Replaced compressor, drier and access valve. Tested and unit is functioning properly. No leaks present at this time. Advised customer to monitor. Job complete. Customer not on site , gave access."

Arrived onsite to replace faulty console. Replaced and tested. Unit is now functioning properly. Advised to re connect to wifi so new electronics can be updated as need. Gave customer wifi team customer service if needed.

"Arrived on site for no cool fridge . Found evap cover encased in frost . Steamed out evap. Ran diagnostics, fan ,difusser , heater all checked normal. Thermistor is checking in range . Replaced control W11742389. Reran diagnostics all checking normal. Nomwater leaks detected. IM is not dripping . Job complete"

"Arrived onsite for unit needing several parts. Started with control and unit was now responsive. Ran diagnostics and unit not switching from agitate to spin. Confirmed basket needed replacement. Attempted to remove basket but agitator plate was seized. Will need to order actuator And gearcase . Also advised customer not to use, over use, powered detergent going forward. Returning with other parts previously ordered. Office to reschedule for 2 hrs due to unit being in rough condition as powder detergent is being used causing part's to accumulate buildup and difficult to disassemble. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 2hr (2hr) and 1 W11551646 (Spanner)"

Arrived on site for dishwasher giving 7-1 error code . Found wire harness not attached to element on right side . Hooked harness back up to elemnt . Ran diagnostics. All checked normal. . Elemnt is now heating . No parts installed. Nomwater leaks detected at time of service. Job complete Maintenance not on hand to sign ticket

Arrived onsite to inspect microwave fan running when door is open upon further inspection found lower switch open replaced both upper & lower switch 4392027 tested unit with water unit is heating no running fan unit is working as designed

Arrived on-site for dryer making noise. I couldn't replicate the issue. The noise that the customer was talking about is the normal sound for about dryer. No squeaking or grinding. I explained that the unit is making normal sounds and the customer is OK. No parts used

Arrived on-site for unit making loud noise. Customer said it happened a few days before. I couldn't replicate the sound while on-site. Checked for obstructions around the fans and they were clear. I did find evidence of ice build up around evaporator fan but now it's thawed. I advised the customer to make sure the doors are getting closed. Also checked for any problems with the gasket. The unit is cooling and freezing as it should. No parts used.

Arrived on-site to install ordered parts. I installed the new capacitor(w11395618) and cycled the washer. Everything is working as designed and no error codes.

Arrived on-site for washer not draining. Verified the issue. Checked resistance to drain pump and got 0L. Found a break in the harness. I installed a new harness(w11399437) and cycled the the unit in factory mode. It cycled in factory modebut not in customer mode. Got f1e1 and installed the control w11633359) cycled the unit in customer mode. Everything is working as designed

Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds installed updated leds all lights working as designed. Autho S84638. Used 4 w11632139; used 4 w11632139 (Led) from stock

Arrived onsite to inspect dishwasher not heating upon further inspection ran diagnostics found F4e2 verified ohm's at heater 12.7 ohm's bad control replaced control W11629914 ran diagnostics again cleared code advised customer on pods & finish jet dry unit is working as designed no leaks observed during service

"Arrived on site for not making ice. Upon arrival, inspected unit. FC icemaker is making ice correctly, RC ice maker is not making ice. Ran diagnostics to force harvest. Ice maker is not responding. Test voltage to ice maker and is correct. Found icemaker is stuck out of home position. Replaced ice maker W11658802. Test unit and harvested correctly and called for water and filled correctly. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit for excessive gas smell, customer stated that smell is only strong when oven is in use, tested and found only one side of the bake burner is igniting, adjusted air gas mixture value and unit is not heating properly with no excessive gas smell, called safety to document SR#7741394968, no leaks detected job complete no parts installed"

"Arrived on site for customer complaint of damage to front and top of unit. I replaced front panel and top panel, unit tested good. No one on site to sign. Parts used 279443, wp8563663"

"Arrived on site to diagnose unit for poor drying performance and red indicator light. Entered diagnostic mode and retrieved error code F10E2 Vent Wax Motor Issue. Ran a test cycle, and the error code reappeared.Ordering a new vent motor. Rescheduled service for Wednesday.; ordrng 1 W11649995 (Vent motor)"

"Arrived on site to test unit for knob issues, tested unit found stripped knob, and shaft on the timer, replaced timer and knob and tested unit is now running as designed job complete installed W11685947"

"1416 is apt number ....Arrived on site for no cool fridge . Maintenance had unit unplugged but plugged in yesterday . They reported freezer covered in frost . No frosting up at time of visit . Ran diagnostics, fan heater,and dampner functioning properly . Door gaskets are sealing properly . Harness in compressor area checked normal. Replaced control after talking to LM . Reran diagnostics all checking normal. No water leaks detected at time of service. Job complete"

Arrived onsite for unit leaking and bad taste in water. I found the taste to be coming from the plastic waterline being used. I recommended the customer use a pexed waterline if he would want the taste gone and to change the filter as it will hold in the taste. Customer stated the right bottom of the refrigerator leaks water. I found water sitting in the reservoir underneath the drawer. I showed PR and he informed me to clean out the drain connection from the back near the compressor. I found it to be slightly clogged and I used my shop vac to get the debris out. I blew through the hose and now it is not clogged. Call complete. No leaks present at time of service. No parts installed.

Arrived on site for unit not starting. Upon arrival ran diagnostics checked for error codes start button was pressed before unitvdoor was closed . Ran 2 test cycles or parts and cycles are responding accurately and as supposed to. Unit is functioning properly and as designed to. Castillo monitor job completed

Arrived onsite and fouhd unit would not produce any ice. Customer reported it operated until about 8pm the first day since last repair and then started sounding like a malfunctioning hot valve staying open. Causing damage to the sealed system. Unit would not cool sufficient to produce ice at the time of service ice. Ordering sealed system parts including the hot gas valve to repair. Office to reschedule. ; ordrng 1 W11034363 (Control) and 1 W11735041 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Non uv drier) and 1 W11506635 (Access port) and 1 WPW10534030 (Hot gas valve) and 1 WPW10206473 (Coil solenoid)

"Arrived on site replaced overload ,start relay,and harness . Ensured drain hose is properly down in hole . Ran diagnostics, all checking normal. No water leaks detected at time of service. Ran normal, harvest . Unit is producing slabs of ice before leaving . No water leaks detected at time of service. Job complete"

Arrived on site for unit leaking. Found inside freezer leaking and freezing over. De thawed unit and confirmed unit had a probe inside drain hole. Jerry advised me to wrap extension tube going into ice maker which was most likely the cause for unit leaking inside freezer. Customer will monitor unit to make sure leak is no l9ger accusing. No leaks present at this time job completed

Arrived on site for unit leaking. Ran test cycle found water leaking at water inlet cold side cracked. Replaced part and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived onsite to inspect washer not going into cycles upon further inspection tilted unit back and found pulley cover and belt broken on the floor ordering parts gearcase w11449840 pulley cover w11409708 belt w112e9857 scheduled follow with customer ; ordrng 1 W11239857 (Belt) and 1 W11409708 (Pulley cover) and 1 W11449840 (Gearcase)

"Arrived on site to inspect microwave sparking and turntable motor not operating. Upon further inspection, I found that the capacitor was shorting, and also the turn table motor had seized separately. The customer informed me that often, the microwave with be covered in condensation more so on colder days. The customer stated that this was the same issue as the previous microwave that was replaced. This is an indication of an installation or vent issue. I replaced the capacitor and diode and gained access to the turntable motor, and found water accumulated under the bottom access panel. I replaced the turntable and reassembled the unit. I tested the unit, and it is operating as designed. However, there is still an issue with moisture entering the microwave from outsid that will need to be addressed by the customer or landlord. WPW10574736 W11256462 W10642989"

"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. The customer advised that the unit will get partially through a cycle and then will flash an F6 E1 error code. I ran the unit through diagnostics and found an F6 E1 (communication error between ACU and MCU), F1 E2 (MCU error), F4 E0 (heater is not detected), and F7 E2 (MCU/Motor overheat) error codes. I really need it through diagnostics and heard an audible screeching noise as the unit was trying to spin and the basket and tub was bouncing around the machine. I attempted to remove the rotor bolt off the back and found it completely seized onto the tub assembly. I contacted Whirlpool third party team and spoke to Lutrecia SR# 7741362091 regarding the repair to multiple costly parts (including the basket and tub assembly, suspension, Shocks, ACU, MCU, stator, rotor, heater, and screws). She had me list all the parts needed for the repair and after doing calculations, she advised that it would not be economical for Whirlpool. To proceed forward with repair and that she would contact the extended warranty to notify them of the findings. No parts were installed. ; ordrng 1 WPW10409997 (Tub) and 1 W10365754 (Stator) and 6 WPW10253476 (Stator screws)s and 1 W10365755 (Rotor) and 1 W11253212 (Rotor screw) and 1 WPW10426377 (Heater) and 1 W10445518 (Control ACU) and 4 W11415987 (Shocks)s and 1 W11266649 (Springs)"

"Arrived on site to inspect washer, going out of balance and excessive shaking. Upon further inspection, I examined the basket and found that the drain holes were not punched out preventing the water from leaving the tub during spin. Because of this, the washer is shaking excessively. The washer hit the wall and caused damage during the last time the customer used it. It also dented the front face of the washer (photos). I am ordering the basket assembly. Office to schedule return service when part arrives. No water leaks observed during service. ; ordrng 1 W11172199 (Basket)"

Arrived onsite for prediagnosed parts upon arrival replaced broken icemaker W11284458 & icebin wpw10558423 ran test on icemaker unit is working as designed no leaks observed during service

Arrived on site for a washing machine that is making abnormal sounds during the spin. Inspected unit and work area. The customer advised that the unit sounds like an airplane taking off and get really loud. I ran the unit through a spin cycle and confirmed what sounded like a gear case failure. I went to remove the agitator and found oil leaking through the top of the gear case. I attempted to remove the agitator and found the agitator completely stuck on the drive shaft. I broke the agitator and replaced the agitator and gearcase. I tested the unit and found the unit working and operating as designed. Call complete. W11393685 and W10902814.

"Arrived on site to inspect dishwasher with loose and uneven handle. Upon further inspection, I found that the mounting stud was not in alignment and was causing the handle not to sit flush with the door. I adusted the stud and fastened the handle properly. There are no further issues with the dishwasher. The dishwasher is operation as designed. No water leaks observed during service. No parts installed."

"Arrived on site for customer complaint of no ice or water, I replaced filter housing, customer needs a new filter. Part usedwpw10394053"

"Arrived on site to replace previously diagnosed parts. I replaced manifold, bubble tested every joint, unit tested good. Part used w11602206 no one available to sign"

"Arrived on site to inspect oven tripping the breaker. Upon further inspection, the customer informed me that the oven has been tripping since the first time he has used it. I pulled the oven out and checked the wiring and incoming voltage. I verified that there were no issues with the wiring or voltage. As per protocol, I installed the control and removed the ground and set at 500 degrees bake for 30 minutes. After 30 min, I reattached the ground and reassembled, and set the bake time for an additional 2 hrs. I called safety for documentation. W11649136. SR 7741429043"

"Arrived on site for customer complaint of error code. Found drain error. I cleared error code, found customer using pods and created a lot of suds causing error codes."

"Arrived on site for customer complaint of bulb broken in socket. I replaced socket and bulb, unit tested good. Parts used w10888179 w10856866"

"Arrived on site ro inpsect cooktop burners not igniting. Upon further inspection,I found that there were no issues with any burner, and all burners were igniting without issue and operatimg as designed. No parts installed. No gas leaks were observed during service. No one on site to sign"

"Arrived on site for customer complaint of unit not spinning properly. Found rotor bolt had come loose, I added locktite and fastened bolt, ran a calibration, unit tested good."

Arrived on site for unit not washing large loads called Paul to assist in fix. Recommended replacing water inlet replaced water inlet as Recommended. Tested unit is functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to inspect dryer operating loud. Upon further inspection, the customer advised that the dryer was not making any sort of 'thumping ', 'grinding', ' squealing' , or 'rattling' sound but just louder than normal. I ran the dryer and could not replicate any abnormal sounds or operation. I ran an airflow test and found that the dryer has good airflow. At this time there are no definitive source of abnormal sounds. No issues found with the dryer. No parts installed."

"Arrived on site to inspect dryer not starting. Upon further inspection, I verified proper incoming voltage at the control. I tested the motor relay and found the control is operating properly. I gained access to the inside of the dryer and found that the thermal fuse had opened. I found that one of the connecters to the thermal fuse was not making a firm connection. I verified that the other components tested good. I replaced the thermal fuse and made sure the connector were tight and reassembled the dryer. I tested the airflow and cycling temperatures. All tests were good. The dryer is now operating as designed. W10909685"

Arrived on site for SAFETY GAS LEAK. Upon arrival. Gas supply is on. Could not smell gas. Used electronic sniffer and no leaks present detected. Test cook top and all burners have correct flame. Test oven and flame is blue but too large. Found shutter wide open. Adjusted shutter and test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks present detected. Contacted SAFTEY team and spoke with Zen. Explained findings and let him know what was done. Notes were documented MfrRef # 7741369042.

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11026785 motor and W11395618 capacitor and now burning smell when away. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site for water not working. Verified water coming to the unit. Found filter was not properly installed. Installed filter and verified operarion. Call complete.

Arrived on site for unit RC door dent. Upon arrival. Confirmed issue and proceeded to replace LW10648584 RC door. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Vacant unit. No one available to sign.

"Arrived on site for washer not finishing a cycle. Clothes are still wet. Diagnsotics shows f8e1, f0e9, f5e4. Verified cold and hot water valves are working. Blew threw pressure hose ro ensure it was clear. Drain hose properly set down drain. Checked and washer already has clip holding harness in place. Diagnostics passed 2 test. Replaced main control as it has oressure switch and both errors involve control. Recalibrated. Verified operarion. Call complete. W11742939"

"Arrived on site for unit not spinning. Upon arrival, check error codes and found F6E1 serial communication error, F5E2 door lock error and F8E1 no water detected pressure switch fault. Cleared codes. Proceeded to check resistor on motor control and found 2 burnt spots. Proceeded to replace WPW10384843 motor control. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for unit tripping breaker. Upon arrival, found ground and neutral to be connected to chassis. Upon correcting, found threads on terminal nuts shaved off from installation. Proceeded to replace 279320 terminal block. Tested unit and now unit is functioning as designed."

"Arrived on site for noise complaint. Found ice hitting evaporator fan blade,ran diagnostic thermistor passed checked door seal good,no cooling issue in fresh food section, ran defrost heater,heater powered on and can hear water droplets hitting heater. Changed defrost setting to basic to allow defrost every 8hrs of compressor running time,ran forced defrost after exiting diagnostic. If after day noise is still present customer will defrost unit and allow proper defrost cycle"

"Arrived on site for not freezing correctly. Most items frozen checked temp reading 20 in freezer. Pierced system found unit slightly low on refrigerant informed customer of sealed system issues customer doesn't want any further repairs on unit,added refrigerant o system."

4048 arrived to unit and found bad start button contact on control preventing normal use. Ordering control to repair. No parts. No signer available ; ordrng 1 W11683480 (Control)

"Arrived on site for door popping open during use. Upon arrival, proceeded to replace 279570 latch and WP3389441 catch. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for no ice production, tested unit found ice maker unresponsive, replaced and tested unit is now running as designed no leaks detected job complete installed W11700250"

"Arrived on site to test unit for no ice production, tested unit found ice maker unresponsive, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed WPW10251076"

"Arrived on site for loud noise. Diagnosed loud noise from fan motor and housing,removed evaporator fan housing,replaced fan motor and added pads to back of housing, reassembled powered unit on noise no longer present. Wp2315549,w11113564; used 3 W11113654 (Pad) from stock"

Arrived on site and replaced ice maker(W11700250). Ice maker completed harvest as designed. No leaks detected. Job complete.

"Arrived on site to inspect unit for damage. Upon inspection found top left of the door has been dented (images attached). Inspected new door and found same top left corner has been damaged. Will need to order new door for return visit. No one on site for signature. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11759402 (Door assembly)"

Arrived on-site for washer not latching. Found that the door is latching and that the units sending power to the motor but the capacitor is blown. I'm ordering the capacitor (W11395618) for return visit. No parts used. ; ordrng 1 W11395618 (Capacitor)

F3E1 MVWP586GW0 Arrived on site for a washer turning on then turning off. On arrival washer was unplugged client plugged back in and immediately went to long drain. I ran diagnostic and error code F3E1 pressure switch failed. I checked pressure hose and wireharness in great condition tested wireharness good readings. Main control board wasn't sent and is needed for repair. I ordered part returning parts just in case needed. Office to reschedule for client no water leaks visible from main water supply. ; ordrng 1 W11657965 (Control board)

"Unit 2201.Arrived on site for defective door,found defective fresh food door,replaced door remolded gasket checked door seal good. Lw10638684"

Arrived on site to test unit for long dry times. Found unit failed a ventilation test. Went to exterior vent and found damper was not opening due to excessive lint build up. Advised customer to have vent cleared for optimal performance. No parts replaced at this time. Unit working as designed. Job complete.

"Arrived on site to diagnose a leak reported from the unit.Ran diagnostics and found no error codes stored. Initiated a quick diagnostic test cycle; the unit completed the full 15-minute cycle without any issues. No leaks were observed during testing. Inspected the water inlet valve, drain hose, drain pump, and wash motorno signs of leakage found. Unable to replicate the issue at this time.Job complete."

Arrived on store for washer. On arrival found customer complaint was it wasn't draining water on but was tiring on. Found broken harness to drain pump amd replaced harness w11643701. Foudnwash3r working as designed with no leaks. Call complete

"Arrived on site and found errors 31 81 11 91 present. Ran diagnostics and found unit was acting erratic. Found bellow is damaged and needing replaced. Recommend control, valve, below, wl switch. Ordering bellow and needing 2hrs on return visit. Scheduled for 04/29. ; ordrng 1 W11173364 (Bellow)"

Arrived onsite for previously diagnosed parts. I installed the belt and cam and tested the unit. Unit now sounds and operates as designed. No leaks present. No oil sighted. Call complete. Installed W10721967 Cam and W11239857 Belt drive.

Arrived on site to inspect oven door not closing properly.Tested the unit and found the door was slamming shut. Removed the door and discovered damaged hinges. Replaced both left and right door hinges. Reassembled and tested the unit. Door now closes properly.Unit operating as designed. Job complete.

Arrived on site for dryer not turning off. On arrival found timer not fully functional as well as harness to moister sensor loose. I replaced timer wp856618r and tightened harness and found dryer working as designed call complete

Arrived on site to test unit for tripping breaker when using both cooktop and oven at the same time. Turned all cooktop elements to high and set oven to 350. Highest starting apps was 48.6amps and worked is way down to 22 running apps. Unit is powered by 50amp gfci breaker. Was unable to get unit to trip. Inspected harness and terminal block with no signs of damage or grounding out. Replaced control(W11707168) advised maintenance to have tenants monitor unit and if issue persists recommend breaker replacement. Job complete.

"Arrived on site for cooling issues. Per customer items will defrost then refreeze, removed cover good frost formation fan running. Replaced thermistor and control box powered unit on compressor and fans running. Wpw10384183,w11648345"

"Arrived on site to test unit for tripping breaker. Replaced bake(W11182108), broil(W10856603) and control(W11707168). Removed ground from terminal block and heated to 500 with no issues. Unplugged unit and reattached ground. Reassembled unit and heated again to 500. Advised customer to allow unit to run at 500for 2 hrs. Spoke with safety and was advised to have customer monitor unit. Safety SR#7741404049"

Arrived on site for the second time today and customer was still unavailable. Called whirlpool safety to verify any recommendations. Per whirlpool safety they were not sure why I was out for'repair'. Spoke with customer and he stated breaker was replaced a couple months ago and unit was working properly. Per safety advised customer to contact safety team and gave provide SR#. Job complete. SR#7741398978

Arrived on site ands replaced console(W11135391) and found agitator bolt was extremly loose. When agitator was removed found center collar separated from agitator causing noise. Replaced agitator and completed diagnostics with no issues. Advised customer to monitor.

Arrived onsite for dishwasher door sagging. I found the unit to be unleveled causing the door not to shut and sag. I replaced leveled the unit and now the door closes as designed. Upon inspecting the unit i found the door gasket bowing in causing water trails forming along the side. This can cause a leak and a new door gasket is required. Ordering CW11483553 Gasket Dor. RS for 04-29-25. No parts installed.; schdld next appmnt for 4/29 TUE !

"Arrived on site. Replaced the evaporator, compressor and drier vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. Found crack on evaporator thermistor replaced thermistor. Wpw10384183,w11125124,w11507067,wpw10143759,w11506635"

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit stopped producing ice completely. Entered diagnostics, found all components engaging. When compressor engaged, unit was pulling 2.9 amps. Contacted GC, per GC unit will need a sealed system repair done. Grid cutter wire is also broken, will need to be replaced as well. Unit is a r134a. Requesting 3 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11735041 (Compressor) and 1 W11748089 (Evap plate) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

Arrived onsite for previously diagnosed parts. Last service i left unit unplugged for natural defrost. When I arrived the unit was plugged back in before defrost was complete. There is still thick ice and maintenance stated his supervisor must have plugged it back in. I cannot use the steamer due to thick ice and a chance that it will crack the aluminum coils on the evaporator. Maintenance stated they will defrost it and ensure it will not be plugged back in. Office to RS when it is defrosted. No leaks. No parts installed. Return with all parts.; O-emld tckt

"Arrived on site to test unit for door not closing correctly. Upon arrival customer stated she was not aware the unit was out of warranty. Declined service. No service provided, no fee collected, no parts installed, job complete."

"Arrived onsite for unit not starting cycles. Upon arrival I found the M/S incorrect and I updated it. Unit shows to have been received on September 3, 2024 so it is still warrantied. I found the noise to be the motor running but no spin or agitation occurring. I checked underneath the unit and found no gearcase oil but when testing the capacitor I found it to not get a reading. Capacitor has failed. I replaced the capacitor and unit is now running as designed. No leaks. Call complete. Installed W11395618 Capacitor."

Arrived on site to test unit for burning smell. Found error f4e3( wash motor). Ran diagnostics and verified motor is not engaging. Replaced motor assembly(W11613570 ). Unit completed a diagnostic cycle with no issues. Turned unit on to 'normal' wash. Advised customer to allow to run to clear of any soap build up. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed parts. Upon arrival noticed water line was not connected to the valve and wrinkle shield and static reduced options were selected. Suspecting the valve is causing a vibration when calling for water but there is no water supply. Engaged a steam refresh cycle, within first 5 minutes a loud buzzing sound revealed itself originating from the valve. Advised customer to turn those options off until a water line is connected properly. Once water line is connected, noise will be eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site for oven door fell apart. Upon arrival, inspected unit. Door and glass are good. Unit is missing handle and both left and right trim pieces. Need to order left and right trim pieces. Office to reschedule ; ordrng 1 W10761018 (Left trim) and 1 W10761014 (Right trim)"

"Arrived on site for MACHINE WILL NOT TURN ON. CANNOT TURN ON OR OFF. SENSOR LIGHTS ILLUMINATED. Upon arrival, test unit and found power button is not responding. Ned to replace encoder. Replaced encoderW11481116. Test unit by running a normal cycle and unit is operating as designed. No leaks present. Job complete"

WDT550SAPW00 Arrived on site for a dishwasher with h20 error code. On arrival I ran diagnostic and found error code F8E1 defective water valve. I checked water pressure to home it was over powering. I replaced water valve and lowered down the water pressure. I ran diagnostic again product is working as its designed no water leaks visible from main water supply.

"Arrived on site for flames not adjusting. Upon arrival, test unit and low setting is not operating on any burner. Adjusted all 5 valves and unit is now operating as designed. No gas leaks present. Job complete"

Arrived onsite for condensation on refrigerator. I found gaps in between the middle million for the freezer and refrigerator. I sealed the gaps and unit looks as designed and operates as designed. No leaks. Call complete. Installed W10841140 adhesive.

"Arrived on site to replace previously diagnosed vent, replaced and tested unit is now running as designed no leaks detected job complete installed W11682810"