Near Austin, TX 78737
Luis
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM00 "Arrived on site for no cool in fresh food. Found evaporator incased in ice. Called tech support per ongoing issues,checked thermistor reading @ 2700per tech support unit has all updated repairs
Near Austin, TX 78745
Kevin
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator and found customer has a video of it making a noise. Customer says noise doesn’t happen in the morning, stops when the fresh food door is opened. Currently refrigerator is not making any excessive noise, reported customer experience to techline system is still down and no documentation can be done. Leveled refrigerator and raised/leveled fresh food door, Job complete"
Near Jarrell, TX 76537
Tyler B.
Job Details: 05/21/2020
REFRIGERATOR LG LFX25971ST/02 Arrived to install previously ordered parts. Replaced led and ice maker
Near Austin, TX 78702
Jacob
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite for the door not shutting correctly. Tested unit. Found that rail mullion was not allowing door to sit in properly to close. Replaced rail mullion. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78664
David S
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for food freezing in the fridge. I tested the control damper and it tested good. I tested the RC thermistor and it was showing good. I replaced the main control, and re-tested the units functions. All tested good. No water leaks detected."
Near Buda, TX 78610
Brandon
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived on site for customer complaint of small ice cubes and water leaking inside fresh food section. Found faulty water valve and failed diffuser. Ordering parts. ; ordrng 1 W11216945 (DIFFUSER ) and 1 WPW10179146 (valve-inlt)
Near Austin, TX 78754
Eman J.
Job Details: 05/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived onsite for refrigerator freezer door light not coming on. Tested system found switch was frozen. Replaced switch. Everything works as designed. Job complete.
Near Horseshoe Bay, TX 78657
Wesley
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite and found ff Evap frozen clear through. Ordering cover and harness. And returning with control. Advised customer on defrosting prior to repair. ; ordrng 1 W11211387 (CAP COVER)
Near Austin, TX 78737
Luis
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for door issues. Found mullion divider not entering housing in liner,removed mullion reinstalled and adjusted mullion divider,checked door operation good mullion divider entering housing correctly."
Near Austin, TX 78738
Leonardo
Job Details: 05/21/2020
OVEN JENN-AIR JJW3430IL00 Arrived on site to test unit for F2E1 error code. Found bad console replaced console test unit and unit test good job complete.
Near Austin, TX 78734
Leonardo
Job Details: 05/21/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site to test unit for flames to high. Found flame high on low adjusted flame test unit and unit test good job complete.
Near Austin, TX 78758
Scott
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for fresh food not cooling . Found evap covered in frost . Steamed out evap . Replaced diffuser and UI control . Also rtv gaps in liner . All checks normal in diagnostics . No water leaks detected at time of service. Job complete .
Near Austin, TX 78728
Eman J.
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived onsite for for refrigerator freezing food. Ice was all melted when I arrived. Informed the customer to let it run so I can see what ice pattern is going on.
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with intermittently under issues, found control panel errors, and found loose connections on door switch connectors. Replaced console and corrected connections and tested properly"
Near Harker Heights, TX 76548
Al
Job Details: 05/21/2020
DRYER WHIRLPOOL WED4850BW0 Arrived to inspect dryer not heating.Confirmed and found the cutoff is defective.Removed and replaced it.Job complete
Near Round Rock, TX 78665
David S
Job Details: 05/21/2020
MICROWAVE WHIRLPOOL WMH32517AS2 "Arrived on site for microwave not heating. I inspected the unit and work area. I have found the mag cap and diode have failed. I replaced both mag cap and diode. I tested the unit and found it heating and working as designed. I called tech line and spoke to Kathy, she stated that their system is down and she is unable to generate a sr#. Job complete."
Near Austin, TX 78759
Scott
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for fridge not cooling . Found compressor not running . Ran diagnostics test 4 still would kick on . Replaced inverter , compressor fired up. No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/21/2020
WASHER MAYTAG MVWB865GC0 Arrived to inspect unit catching items. Found base of agitator warped with gap. Replaced agitator and tested properly
Near Round Rock, TX 78681
David
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to install previously diagnosed parts to resolve defrost issue. Replaced FC thermistor, Control and Fan. Retested and unit powered on immediately. Advised to have customer follow up if issue is not resolved, only part left is UI. All is working as designed at this time. Call complete."
Near Wimberley, TX 78676
Luis
Job Details: 05/21/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC "Arrived on site for shorted out compressor. Replaced compressor,filter drier and installed a new harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly.
Near Austin, TX 78741
Kevin
Job Details: 05/21/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on site and found no power showing on user interface. Inspected incoming power at cord and found only 41 V. Home outlet is 120 V. Replaced power cord and refrigerator and is now working. Job complete
Near Austin, TX 78754
Scott
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRT318FMDW05 Arrived on site for gasket not sitting properly in channel upper right hand corner and gasket sagging at bottom of door ordering new gasket . Recommended on ice taste to get an in-line filter . Please call to set return .; ordrng 1 W10838574 (gasket-dor WHITE )
Near The Hills, TX 78738
Richard
Job Details: 05/21/2020
DRYER MAYTAG MEDB855DC3 Arrived onsite for the dryer making a noise. During testing found that the blower wheel was causing the issue. Replaced blower wheel and dryer tested good. Complete
Near Taylor, TX 76574
Andy
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 05/21/2020
DISPOSAL UNKNOWN 687A Arrived on site for disposal leaking. Tested and inspected unit and found failed o-ring in plumbing from prior repair. Went to Home Depot to get new o-ring. Removed failed part and replaced with new.No water leaks present at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 05/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit with low fan speed error. Found unit threw fan speed and UI codes at same day and time, twice, unit will need blower, and UI replaced to repair unit; ordrng 1 W11296171 (console)"
Near Leander, TX 78641
Lou
Job Details: 05/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop knobs broken. Upon further inspection, I found the left rear burner knob leaned over on the cooktop. When I removed it, I found the valve stem was broken off in the knob. I am ordering the cooktop manifold and will return with the prescreened knobs.Tested the remaining burners and all are operating as designed. No gas leaks detected during service.; ordrng 1 W10594394 (manifold)"
Near Marble Falls, TX 78654
Wesley
Job Details: 05/21/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite and found f0e2 error only. Ran a test 12. Found unit to be operating as designed. Found customer concerns with leaking and not spinning out every time to be customer instruct issues loading and dog hair channeling water at the lower door boot. All checks good. Unit is working as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/21/2020
RANGE KENMORE 790.7857341 "Arrived to inspect unit with long ignition on cook top and no bake. Found I got or failed, and will need replaced. Found wrong bucket on burners casing igniter clearance issues. Corrected and all burners function Igniter ordrng 1 316489400 (ignitor) and 1 CNOTE
Near Austin, TX 78759
Scott
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KSC23C8EYY02 Arrived on site for no ice or water dispensing . Found ice maker had stopped half way thru harvest . IM wouldnt harvest when jumped .water valve didn’t actuate either . Replaced IM after checking voltage . Unit would harvest and fill . No water leaks detected at time of service . Job complete .
Near Austin, TX 78758
Eman J.
Job Details: 05/21/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite to replace previous diagnosed parts. Replaced parts, tested system. Everything works as designed. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ
Near Cedar Park, TX 78613
David
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose refrigerator making periodic loud noises when in use. Performed diagnostic tests on fans and air baffle. Found damper door making excessively loud noise. Replaced damper control and retested. Noise is no longer present and unit is cooling as designed. Call complete.
Near Round Rock, TX 78681
David S
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ
Near Austin, TX 78701
Jacob
Job Details: 05/21/2020
REFRIGERATOR GE PSCS3RGXCFSS Arrived onsite for unit not cooling. Tested unit. Found that the unit was flickering causing the unit to fully activate. Replaced control board. Tested unit unit test good. No issues at this time. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 05/21/2020
COOKTOP WHIRLPOOL KECD866RSS05 Arrived on site to test unit for no power found tripped breaker. Turned breaker back on and found left front burner not turning off. Ordering new switch WP8286070= ; ordrng 1 WP8286070 (LF SWITCH )
Near Spring Branch, TX 78070
Noah D
Job Details: 05/21/2020
OVEN KITCHENAID KEBS207BSS00 "Arrived on site to inspect oven for non operation, upon inspection found the console dead and no power, replaced thermal fuse and all functions returned. Job complete"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to replace switch. Replaced switch test unit and unit test good job complete
Near Austin, TX 78745
Kevin
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDF518SAHB "Arrived on site and found dishwasher is not in the same location, it has been moved to a different unit. Left air breather with hotel maintenance they will install it when they determine which unit the dishwasher is now in. Job complete."
Near Round Rock, TX 78665
David S
Job Details: 05/21/2020
DISHWASHER BOSCH SHE4AM16UC05 "Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the unit through a test cycle and found the heat pump is leaking. I got authorization to install the heat pump. I removed the old heat pump and installed a new one, I ran the unit through another test cycle and the unit was not leaking. Job complete. No water leak detected. Customer stated they had an issue with the UI panel, I explained to the customer they need to contact AHS, and let them know all of the issues they are having with their dishwasher."
Near Austin, TX 78728
Eman J.
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on sight for dishwasher not heating. Ran diagnostics got no error codes. Diagnostics finished the heater is working as designed. No water leaks at time of service. Job complete.
Near Austin, TX 78739
Kevin
Job Details: 05/21/2020
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes. Ran both cold and hot water valves in a manual diagnostic and they are operating properly. Explain to customer that water temperature is regulated and hot water in washer will never be as hot as direct from Hot water heater. This is normal operation and cannot be adjusted. Explained how to properly load washer for best experience, correct soap usage, and water fill expectation. No further repair is required. Attempted to document with tech line but system is down."
Near Austin, TX 78737
Kevin
Job Details: 05/21/2020
WASHER GE GTWN8250D0WS "Arrived on site and inspected washer and found a previous service company has not reinstalled console/control/user interface back onto the washer properly. After correcting found washer will begin a cycle and sent a 10 second video of it running to KB/AHS Skype. If issue happens again American home shield will need to pre-authorize WH12X20500, and WH42X10969 job complete"
Near Austin, TX 78703
Jacob
Job Details: 05/21/2020
WASHER WHIRLPOOL WFW9750WL02 Arrived onsite for unit not spinning water out of the clothes. Tested unit. Found the motor was not responding in drain and spin cycle. Unit did drain.
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/21/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived onsite to replace previous diagnosed parts. Replace parts. Found that trim vent screw holes were stripped out. Ordering trim vent WPW10310922, screw WPW10200660, handle W10300490. ; ordrng 1 W10300490 (hndle-door) and 2 WPW10200660 (screw)s and 1 WPW10310922 (trim-vent)"
Near Lago Vista, TX 78645
Paul
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for a refrigerator not cooling correctly and started making a loud noise. Ms stated the noise was coming from inside the RC and it started not cooling good so they unplugged it. I found the drain pan full of water. I found a air gap at the drain. I found the controls updated and all thermistors checked good. I found the right RC door spring not loaded and the door staying open when the other door was opened and shut. The door spring needs to be corrected and the drain sealed. I sealed the drain tube and loaded the door spring closure. The door is working properly and the unit is cooling down and working as designed. Call complete.
Near Jonestown, TX 78645
Paul
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator with ice build up in the refrigerator behind the deli drawer and in the back of the FC. I found the RC evaporator completely frozen up and the FC evaporator frozen up. I found all the doors sealing correctly. I found the drain tube clear and sealed properly. I tested all the thermistors and they tested good. I ran a short forced defrost and the unit defrosted properly. The fan-harnesses for both compartments and the UI need to be replaced..; ordrng 1 W10849460 (CNTRL-ELEC)
Near Pflugerville, TX 78660
David S
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 "Arrived on site for fridge making a thumping noise. I inspected the unit and work area. Found the noise coming from the damper control. I replaced the damper control, and waited for the unit to open and close. Damper opened and closed and no noise was heard. Job complete."
Near Austin, TX 78728
Eman J.
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not doing anything. Tested system plug at outlet. Only getting 77v on L2 and 88v on L1. I advised the customer to contact and electrician so the correct voltage can get to the dishwasher. Job complete.
Near Lakeway, TX 78734
Richard
Job Details: 05/21/2020
DRYER MAYTAG MED7500YW Arrived onsite for the dryer having broken pieces. During inspection found that the door handle is broken due to ware and tear. Baffle inside the drum is also broken due to ware and tear. ; ordrng 1 8182483 (baffle-drm) and 6 8182732 (screw)s and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 DOORHINGE and 1 W10537934 (handle) and 1 WP8182406 (frame) and 1 WP8182482 (drum)
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/21/2020
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and attempted to uninstall oven and found it is also physically connected to microwave and warming drawer. Took pictures. Oven dolly does not drop down far enough base of unit is 6 inches off the ground. Called Thermidor tech line again and they said to turn off power to oven, plug-in meat probe for one minute, remove meat probe and reconnect power to oven to see if this clears the issue. After performing reset no error codes are given, job complete"
Near Austin, TX 78738
Luis
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site to install parts previously diagnosed. Replaced a new evaporator,drip pan,uv drier,access valve and harness. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Per service pointer W11092686E secured evaporator thermistor to correct location on suction line using foil tape and a zip,secured evaporator to clamps using zip ties,secured back cover with 4 screws
Near Marble Falls, TX 78654
Wesley
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite and replaced the module. To restore freezer light and upper circuit. Unit is now illuminating properly.
Near Leander, TX 78641
Lou
Job Details: 05/21/2020
VENTHOOD KITCHENAID KXW9748YSS0 "Arrived on site to inspect venthood not working. Upon further inspection, the isles that when turning the the vent or lights on/off, the switches go up into the chassis. I removed the switch housing and found that the switch panel was not secured to the housing and when pressing on the switches, the housing was separating from the panel. Using the current screws on the housing I tightened the screws securing the panel to the housing and tested the unit,. Unit is operating as designed. I advised the customer of my findings. Job completed."
Near Killeen, TX 76549
Al
Job Details: 05/21/2020
REFRIGERATOR GE GSH25JSCBSS Arrived to inspect refrigerator still not cooling after customer cleaned coils.Accessed the back of the unit and found the condenser fan motor running.Found the compressor was also running and burning hot to the touch.Took temperatures and got 52 degrees in the freezer and 62 degrees in the refrigerator compartment.Unit will need a sealed system repair.Ordering research for parts.Couldn’t access GE site at the time of the service call.Ordering authorization also.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 CNOTE (RESEARCH ON ANY ADDITIONAL PARTS ) and 1 WR87X10111 (REFRIGERATOR COMPRESSOR KIT GE)
Near Blanco, TX 78606
Brandon
Job Details: 05/21/2020
REFRIGERATOR GE GTS16DTHJRWW "Arrived on site for customer complaint of unit not cooling found faulty overload/relay. Ordering part, ; ordrng 1 CNOTE (EARLY AS POSSIBLE ) and 1 WR07X20215 (OVERLOAD)"
Near Austin, TX 78738
Richard
Job Details: 05/21/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer not finishing a cycle. During installation of new tub assembly found that the new tub assembly is longer than the old tub assembly so there for it won’t will not fit. Called parts and talked with Shana and tub assembly is in part research.; ordrng 1 PARTRESEARCH (TUB ASSEMBLY )
Near Pflugerville, TX 78660
David S
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for ice maker not making ice. I inspected the icemaker and found the icemaker not cycling. I replaced the icemaker and the water valve with new ones. I ran the unit through a harvest cycled, the unit cycled and filled with water. Unit is operating as designed. No water leaks detected. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/21/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit washing with hot water when cold was selected. Put unit into diagnostic mode, tested cold and hot valves, they tested good. I calibrated unit, everything tested good at time of service."
Near Austin, TX 78725
Jacob
Job Details: 05/21/2020
WASHER AMANA NFW7200TW Arrived onsite for unit making same noises once again. Tested unit. Found same noises once again. And UI panel was not working correctly. Called Techline. Suggested to find the noise to isolate and replace UI panel control. Got SR#7727874223. Ordered parts. Left to AHS to find UI panel control and door hinge. Rescheduled with customer ; ordrng 1 34001499 (UI PANEL CONTROL ) and 1 W10175955 (DOOR HINGE ) and 1 WP34001192 (guide-hing) and 1 WP34001292 (damper-sho) and 1 WP34001303 (damper-sho) and 1 WPW10175948 (pump-water)
Near Austin, TX 78738
Robert
Job Details: 05/21/2020
DISHWASHER JENN-AIR JDB8200AWS3 Arrived on job for complaints of top rack not moving forward. Found top right track damaged. Replaced track and now operation normal. No leaks detected at time of service.
Near Taylor, TX 76574
Andy
Job Details: 05/21/2020
DISHWASHER KITCHENAID KDFE104DSS0 Arrived on site for dishwasher leaking. Tested and inspected unit and found failed pump motor assembly. Ordering needed part. Office to schedule return trip. Advised customer not to use unit as to prevent more water damage.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10605057 (pump and motor assy)
Near Killeen, TX 76541
Al
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Called Whirlpool Tech line and spoke with BRUCE same SR #7727153553.Systems were down. Was told to tape a portion of the air channel to prevent too much air from entering refrigerator section at the air channel.Removed and replaced the refrigerator thermistor.Changed refrigerator temperature.Job complete
Near Dripping Springs, TX 78620
Luis
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KSSC48MFS05 "Arrived on site for no cool. Extremely unbearable loud noise from bottom of unit,found damaged and defective hanger,removed compressor cover,condenser fan not blowing air,checked load side pressure reading +30 defective compressor,removed evaporator cover fan motor making clicking noise. Unit will need compressor,uv drier,fan motor,condenser fan motor and hanger ; ordrng 1 1113062 (HANGER (DISCONTINUED)) and 1 2169135 (CONDENSER FAN (DISCONTINUED)) andand 1 3HRSFORREPAIRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309995 (COMPRESSOR ) and 1 WP4389155 (MOTOR) and 1 WPW10143759 (DRIER UV), states that autho needed"
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to inspect unit with damaged microwave or. Was sent with oven door. Will need to return with MW door; ordrng 1 CNOTE (RS) and 1 W11110513 (glass-door)
Near Leander, TX 78641
Lou
Job Details: 05/21/2020
REFRIGERATOR KENMORE 106.561635 "Arrived on site to inspect refrigerator ice dispenser door spring came off. Upon further inspection, I found that the ice dispenser door was hanging down and the spring and pin were missing. Customer provided the spring and pin and I was able to put the dispenser back together. Tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/21/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of draining issue, found faulty control, I replaced control, unit tested good."
Near Austin, TX 78717
David
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose refrigerator making a loud clacking noise when door is opened or closed. Performed diagnostic and found diffuser was grinding and making loud noise. Replaced air diffuser and retested. All is now working as designed. Call complete.
Near Lakeway, TX 78738
Robert
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on job for complaints of no water. Found the filter blockage needs to be replaced. No leaks detected at time of service.
Near Cedar Park, TX 78613
David
Job Details: 05/21/2020
WASHER WHIRLPOOL WED4850HW0 Arrived on site to diagnose dryer that was not heating. Performed diagnostic and voltage checks. Found proper voltage at terminal, but loose neutral. Tightened neutral and kept going. Found voltage not getting to element from timer. Checked timer and found a bent pin that was not seated in the harness. Replaced timer and verified connections good. Retested and unit is now drying properly. All is working as designed. Call complete."
Near Elgin, TX 78621
Andy
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL KSRG25FVMT00 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found switch for ice broke off of switch hold. Was able to Secure switch. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
David
Job Details: 05/21/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose washer that was making a clacking sound when actuating spin and agitate at times. Performed diagnostic and test cycles. Could hear unit clanking in agitate. Found that washplate was tight. Attempted to remove rotor, but bolt was seized in. Tried both hand tool and impact and bolt threads Stripped. Ordering new tub and basket and all associates parts, as well as gearcase. Issue is likely in gearcase but can not access gearcase due to damaged bolt. Office to reschedule, 2 man job.; ordrng 1 2MAN (2MAN JOB ) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10811957 (spin basket) and 1 W10897040 (rotor) and 1 W10897050 (stator) and 1 W10909670 (nut-spaner) and 6 W11027980 (screw)s and 1 W11032711 (washer) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WP90767 (screw)"
Near San Marcos, TX 78666
Noah D
Job Details: 05/21/2020
MICROWAVE WHIRLPOOL WML55011HB2 "Arrived on site to inspect microwave for issues running clock, inspected microwave replace control boardjob complete"
Near Austin, TX 78717
Lou
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL KUDE40FXSP5 "Arrived on site to inspect dishwasher no water entering, unit trying to start. Upon further inspection, I placed the unit in diagnostics showing error code F9E1 & F6E4. Cleared the codes and continued with testing. Once the water filled the tub, I found a large amount of suds in the water. Continued with testing and I could not hear the diverter rotating and only one spray arm was operating. I advised the customer of my findings and advised that the sump/motor assembly would need to be replaced and possibly the dispenser due to it leaking. No water leaks observed during service, job completed.; ordrng 1 W11032769 (dispenser)"
Near Austin, TX 78737
Kevin
Job Details: 05/21/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found gearcase has failed, spanned nut is seized, basket is stripped and can’t separate the wash assembly. Will need to bring back entire wash assembly to correct issue. 2 technicians will be needed and 2 hours.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s and 1 W11089264 (FILTER) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw)"
Near Cedar Park, TX 78613
Lou
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived on site to inspect dishwasher not cleaning dishes, dispenser door not staying closed & wash cycle lights not working. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Unit filled with water but the motor failed to come on (F4E3). I advanced through testing and the drain pump and element operated as designed. I found the dispenser door gasket was missing. I removed and replaced the dispenser and sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76542
Al
Job Details: 05/21/2020
DRYER WHIRLPOOL WED8200SW0 "Arrived to inspect dryer not heating.Confirmed the complaint and disassembled and found the element was defective.Also found the previous company taped the wires to the thermal fuse together and didn’t change the defective thermal fuse.Customer advised the unit would get so hot, she couldn’t touch the clothes when they were dry.I used truck stock part # WP3392519 to complete the repair.Reassembled and unit began heating as designed.Job complete"
Near Austin, TX 78751
Scott
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for no cool again in fresh food . Found no frost on evap . Did find wiring on deli control and wires broken . Also found frost building up around front of freezer . Found rails failing and not closing fully at times . Ordering fez door rails and deli control . Please call to set return .; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket) and 1 WPW10503833 (cntrl-elec DELI)
Near Spring Branch, TX 78070
Noah D
Job Details: 05/21/2020
REFRIGERATOR LG LFX28968ST "Arrived on site to inspect fridge for compressor sounds, upon inspection found a line vibrating and causing metallic noise, permagummed and found no noise. Job complete"
Near Round Rock, TX 78681
Paul
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL KBFC42FTS07 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I removed the ice build up around the old door. I replaced the slides and installed the new door that Whirlpool shipped to the customer. I shaped the gasket to make sure it was sealing correctly to the liner.
Near San Marcos, TX 78666
Noah D
Job Details: 05/21/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not operating, upon inspection found the control board in operational, replaced control board and tested. No problems found. Job complete"
Near Austin, TX 78757
Luis
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice. Tested freezer temp reading 5° ran diagnostics icemaker ran harvest test and dumped ice,ran fill test passed,ran thermistor test passed. Called tech support per tech support replaced icemaker. File#7727873700"
Near Buda, TX 78610
Brandon
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ "Arrived on site for customer complaint of unit leaking from filter area and filter popping out. I found faulty filter housing, I replaced filter housing, unit tested good."
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to install previously ordered parts. Replaced controls and inspected unit, and found RF drain pan cracked I. Half. Unit will need pan and evap cover to repair ; ordrng 1 W10836964 (pan-drip) and 1 W11256332 (cover-evap)"
Near , TX 78738
Richard
Job Details: 05/21/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the RF burner not lighting properly. Installed new burner caps and burner and cook top tested fine. Complete
Near Spring Branch, TX 78070
Noah D
Job Details: 05/21/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to inspect fridge for not cooling, spoke with Techline due to multiple trips out, Techline went through testing with me and found the heaters worked, thermistor was instructed to be changed, installed thermistor, Sr :03787306 job complete"
Near Leander, TX 78641
Lou
Job Details: 05/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, Customer advised that they used a few times after previous repair and sometimes it would not heat and sometimes it would operate properly. I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. At the previous service call, it was found that the blower motor needed to be replaced and was. I followed the tech sheet for the F6E4 error code and removed and replaced the main ACU and retested on Bake at 350 degrees. Unit is operating as designed. I advised the customer of my findings and recommended that they connect the unit to WiFi. Job completed."
Near Cottonwood Shores, TX 78657
Wesley
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KSCS25INSS02 Arrived onsite and repaired unit that was intermittently not cooling by replacing the inverter.
Near Austin, TX 78750
David
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to diagnose dishwasher that was not running cycles. On arrival customer had informed let they she thinks she was able to get it ironed out in terms of operation, and likely had the control lock enabled. Advised on how to disable the control lock and properly start cycles. Found no loose connections for UI or control. Ran test cycle and verified all items are working as designed. All is now working as designed. Call complete."
Near Austin, TX 78723
Jacob
Job Details: 05/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to replace parts ordered by previous tech. Replaced adjusters. Tested unit. Unit test good. No leaks at this time.
Near Cedar Park, TX 78613
Lou
Job Details: 05/21/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site all previously diagnosed and ordered parts. Due to the FC evaporator freezing up, the deli drawer control failure and unit not making ice, I removed and replaced the UI, HV control, and evaporator motor/harness. I am ordering the part again ad will inspect before arriving at next service call. Due to the deli control being out of stock, office will need to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 WPW10769076 (cntrl-elec)"
Near Driftwood, TX 78619
Leonardo
Job Details: 05/21/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for oven not working. Test unit and found bad control board. Replaced board test unit and unit test good unit heating to 350 job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/21/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for not functioning correctlyOffice to reschedule; ordrng 1 PARTSRESEARCH and 1 W11428578 (CONSOLE )"
Near Cedar Park, TX 78613
Paul
Job Details: 05/21/2020
MICROWAVE LG LMV1683ST/00 Arrived onsite for a microwave that is not heating. I found the normally closed switch defective and staying closed most of the time when the door was shut. I replaced the switch and tested the unit. The unit heated and worked as designed. After rehanging the unit ms put in a large bowl of water and tested the unit again and the water didn’t get hot. We pulled the unit back down and tested voltage at the primary side of the high voltage transformer with the wires disconnected and only had 25 volts. I found the neutral circuit failing causing the issue. I traced the harness back to a relay on the main control. I removed the harness from the relay and found it burned on the back side. I repaired the harness and tested the unit again. I was still getting a voltage drop across the relay from 123VAC to 78VAC. The control will need to be replaced. Ordering PARTS RESEARCH-MAIN CONTROL.; ordrng 1 PARTSRESEARCH (MAIN CONTROL)
Near Killeen, TX 76549
Al
Job Details: 05/21/2020
DRYER MAYTAG MEDC215EW1 "Arrived to inspect dryer not working.Found the dryer was working, but not heating.Disassembled and found the connection to the heating element wasn’t plugged in properly.Corrected the issue and unit began heating properlyJob complete"
Near Leander, TX 78641
Lou
Job Details: 05/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees & ice box=8 degrees. Using my jumper wire, I tested the ice maker from points T-H and the IM operated as designed and filled with water. I advised the customer of my findings and recommended to allow the IM to operate for approximately 24 hours and if it failed again to notify our office. No water leaks observed during service, job completed."
Near Killeen, TX 76543
Al
Job Details: 05/21/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Called Frigidaire and spoke with ROBERT FILE #83604665Advised him about the error code.He walked me through diagnostics and reset the evaporator fan.I was told to check for obstructions.There was a melted ice block near the evaporator motor.I cleared the obstruction and unit now operates as designed.Frost pattern observed.Customer told to wait 24 hours for unit to reach optimal temperatures.Job complete
Near Georgetown, TX 78626
David
Job Details: 05/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave that was popping the breaker every time it was plugged in. Performed diagnostic on unit. On removal from wall found that the right mounting screws was not attached to anything and just dangling. When MW was down found that the right minting screw had been forcefully pushed through the top cover and dislodged the mounting bracket on the outer cover. Removed cover and saw the screw had knocked several wires loose and was causing the unit to cause the breaker issue. Redid and resecured all connections and installed the mounting bracket into the case. Retested unit after reinstall and found all is now working as designed. Advised superintendent of issue, and let them know a new hole needs to be drilled for the right mounting screw since it doesn’t reach the nut on the case. All is now working as designed. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 05/20/2020
WASHER MAYTAG MHW8630HC0 "Arrived on site and inspected washer and found customer is using sanitize cycle as a wash cycle. Explained how cycle works and recommended using a full wash cycle instead. No errors found in diagnostics all functions check good, job complete"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived to inspect unit not cooling, found compressor not running, replaced start dev and tested properly"