Arrived on site to test unit for crackling sounds when heating. Removed magnetron and found spots in wave guide. Reported findings and photos to Tech-Line. Unit sent for review for replacement. No parts replaced at this time. Job complete. SR#7739293874

2423 Arrived on site and replaced previously diagnosed door(W10877562). Also used 2 screws(W10317886). Unit now working as designed. Job complete.

WDP540HAMZ4 Arrived on site to replaced ordered part. Replaced 8269144A exit drain hose (picture attached) Re tested unit and now unit is functioning as designed. No water leaks present at this time

"NTW4516FW3 Arrived on site to replace faulty parts. Replaced WPW10074580 cap barrier, WP3355758 agitator cap, 285565 agitator, W10772621 screw/washer and W10721967 splutch assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WTW6157PB0 Arrived on site for door switch issue. Upon arrival, found door strike to be faulty. Replaced W11457841 strike. Tested unit and now unit is functioning as designed. No water leaks present at this time"

"wrt138ffdm03 Arrived on site for unit not working. Upon arrival, unit was unplugged. Plugged in unit and immediately the compressor kicked on with an abnormal noise then cut off. Continuously does this every minute. Ordering W11635510 Compressor, W11506635 access valve and WPW10143759 UV drier. Weighing for 2 hours sealed system repair. R600. No water leaks detected at this time. Office to reschedule ; O-emld tckt"

Arrived on site for fresh food temps running warm again for just a few days fz temps stay good . Temps are normal at time of visit fresh is @ 38 . No signs of frost build up . Ran fan tests all checked normal. Ordering fresh food evap harness and control . Set return 6/20 No parts installed. No water leaks detected ; ordrng 1 W11087438 (Harness)

"Arrived on site for ui not changing wash selection. Customer states its 50/50 on failures . No error codes , took multiple time before I could duplicate failure . Felt knob turn kind of catching when error occurred . Still no error codes . Called tech line to document , recommend replacing Ui. Sr 7739292062. No parts installed , no water leaks . Call to set return ; ordrng 1 W11162441 (Ui console)"

Arrived on site for fridge leaking from dispenser . Found builder has replaced fridge and unit is now in garage. Unit is not hooked up to any water supply . Didnt find any frost or condensation in either section . Door gaskets are good . Dispenser door is sealing properly . Did find past signs of drip page in dispenser tray but dry at time of service . Advised customer fridge has to be hooked up to water to properly diagnose and repair . No parts installed today . Job complete

Arrived on site for washer. Upon arrival found no errors codes. Customer tried to start unit herself on arrival to show me on it was acting up but upon startup unit ran a normal cycle with no start up failures. Verified outlet still had a polarized 120vac. Found no mechanical failures in latch. Called techline and reported findings Sr# 7738737551. Techline agreed that customer needs to provide a video or some sort of proof of failure. I did go over Technical Service Pointer #: W11679421 Rev A again with customer. Unit works as designed with no leaks. Call complete

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I removed the rotor in the slider and did not find any evidence of oil leaks underneath the unit. I replace both are slider and the rotor and tested the unit. The unit would not agitate or spin. I ran into into diagnostics and found an F6 E3 ( ACU cannot hear MCU) and F7 E7 (motor unable to reach target rpm) error codes. I replaced the clutch and found the same issues in diagnostics. I called Techline and spoke to Jake SR# 7739290909. He had me check the windings to the stator from the control and we found that the red to black and red to brown were showing open but the brown to black showing proper resistance. I checked at the stater and confirmed both issues, but found the brown to black showing proper resistance again. He stated that obviously we would need to replace the stator but that because of the F6 E3 error code, we would also need to replace the control. He advised that after that, there would be no further advisement made on this, as we will have replaced everything within the circuit in the lower harness showing that theres no issues with an open line. Ordering the stator and will return with the control. The office will need to contact the customer about a return date due to limited parts availability. W10754448, W10734521, and W10915701.; ordrng 1 W10915700 (Stator)"

"Arrived on site to test unit for shortcycling. Customer stated unit would dry for 5 minutes than enter cool down mode. Tested unit, confirmed issue. Replaced control (W11565026) as precautionary, issue has not been eliminated. Found that on timed dry unit does not enter cool down mode after 5 minutes. Issue is with the sensor strips. Ordering sensor strip and harness, rescheduled for 06/18 AM.; ordrng 2 WP3387223 (Sensor strip)s and 1 WPW10298258 (Sensor strip harness)"

"Arrived on site. Powered unit on diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,powered unit off let pressures equalize checked connections no leaks. Powered unit on compressor and fans powered on. Usedwpw10143759,w11506635,w11542830"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working and operating as designed. Call complete.

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. Upon arrival, I found that the serial number was correct but the model number was completely off and it was for a completely different refrigerator. I updated the model information and did find the customer was still under manufacturer warranty. I checked the impeller and found that the impeller was completely stripped on the motor. Ordering the Divider, spacer, dispenser motor, impeller, and gasket for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket) and 1 W11671282 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the dishwasher will fill and drain but it will not re-circulate the water. Around the unit three diagnostics and found an F7 E1 (single speed wash motor failure) error code. Around the neck through an auto test and did confirm that water was not recirculating. I replaced the washer motor and tested the unit. I found the unit working and operating as designed with no water leaks present during operation. Call complete. W11416363

Arrived on site for a dryer that is making screeching sound during operation. Inspected the unit and work area. I did confirm the customers complaint immediately upon starting up the dryer. It sounded like the rollers were squeaking. I gained access to the inner drum and found two rollers that were hard to spin and causing the abnormal noises. I replaced the rollers and the idler pulley and tested the unit. I found the unit working and operating as designed with no abnormal sounds present during operation. Call complete.

"Arrived on site for a washing machine that makes loud noises during the spin cycle. Inspected unit and work area. The customer advised that it makes a really loud sound when it goes through the entire spin cycle. I ran the unit into a manual spin, and heard what it sounded like the bearings running dry in the gear case. I attempted to remove the agitator and found the agitator completely seized on the driveshaft. I also attempted to remove the rotor and found the road are completely stuck as well indicating we would need to replace the tub, basket, agitator, hub, assembly, filter, gear case, suspension, stator, rotor, clutch, slider, and screws for repair. Ordering parts, and the office will need to get authorization for repair as well as contact the customer about a return date due to several out of stock items. Requesting two technicians for two hours on the return trip. ; ordrng 1 W10811960 (Basket) and 1 W10909670 (Spanner nut) and 1 WPW10215093 (Drain pump filter) and 1 WP8533928 (DrIn pump filter screw) and 1 W11219115 (Tub) and 1 W11130356 (Suspension) and 1 W10915700 (Stator) and 6 W11027980 (Stator screws)s and 1 W10915701 (Rotor)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit seems to be trying to cool, but just does not cool at all. I did confirm the customers complaint and found the refrigerator and freezer temperatures above room temperature. I gained access to the compressor and found the compressor extremely hard to touch and running. Took an amp draw off the compressor and found it pulling .311 A indicating a leak or an efficient compressor. Ordering all sealed system components and the office will need to contact the extended warranty for authorization and contact the customer about a return date if authorization is given. Please schedule service for three hours due to multiple parts, needing to be replaced.; ordrng 1 2204242B (Condenser) and 1 WP2188823 (Evaporator) and 1 W10309994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"MH1170XSB2 Arrived on site for unit not working. Upon arrival, customer stated unit worked but the door is faulty. Ordering 8206395 Door Assy. Office to reschedule ; O-emld tckt"

"Arrived,on site. Found a defective right side fresh food door,replaced door checked door operation good. Used 13107887sq"

"Arrived on site to install previously diagnosed parts to resolve no operation on compactor. I found only the control and console were needed to fully resolve the issues. Once I installed them I ran the unit up and down 5-7 times and had no operational issues. Had customer test as well and unit responded as designed. Parts used - 9872039B,W10813586."

"Arrived on site to replace shift actuator, splutch and basket diagnosed on previous trip. Upon closer inspection found wash plate seized onto tub unable to remove either. Replaced splutch and actuator then calibrated unit. Found excessive detergent use is cause of seized wash plate. Informed customer on proper detergent levels to use in unit for best results and less wear on unit. Job complete."

Arrived onsite and found unit operating with failure to run the motor. Found cause to be dislodged belt. Replaced the belt and tested. Unit is now operating as designed. All checks good. W11239857

"Arrived on site to test unit for oven not heating. Activated bake cycle, glow igniter did not engage. Replaced igniter (W11590294) and tested, igniter is now engaging properly and unit is running as designed, job complete."

"Arrived on site to test unit for cycles starting at random times. Tried to activate diagnostic cycle, cycle would not start. Replaced control (W11637583) and tested, unit now enters diagnostic cycle. All components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F9E0 product miswire error code. Customer stated after a storm this error showed up and hasnt gone away. Confirmed stored error code. Cycled power on the unit, when unit turned back on there was no error code present. Advised customer that if any appliances start acting erratic or dont work after storms have been through the area, cycle power on the units to give it a hard reset. If issue still arises than call the office. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for not cooling. Upon arrival FC is slightly cooling. Exposed evaporator and found frost not developing passed the first coil. Unit has a restriction in the system. Unit needs new compressor, access valve, dye drier, and evaporator coil as precautionary. Contacted service thread to confirm. Unit is r134a. Requesting 2 hours for return visit. Office to order parts and reschedule.; O-emld tckt"

Arrived on site. Replaced fresh food led module. Used w11470191

"Arrived on site for a trash compactor that will not start. Inspected unit and work area. The customer advised that the on and off buttons on the Consol are mushy and it doesnt appear that anything was behind it. I took off the consul and found that piece console was actually broken and the on and off switch was just hanging. I went ahead and replace the on and off switch, but could not reattach the on and off switch to the console. Ordering the console and the console insert for repair. the customer about a return date due to limited parts availability.; ordrng 1 9872039B (Console) and 1 W11050447 (Console insert)"

"Arrived on site to test unit for not spinning. Upon arrival customer stated unit spins but clothes seem too damp due to dryer needing multiple cycles to dry them. Ran diagnostics on unit, all components engaged properly. Ran a vent test on the dryer and found vent tube completely restricted causing long dry times. Advised customer to hire a professional to get that cleaned. If issue persists with the washer advise returning with a control. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to diagnose microwave oven combo that customer noticed hot air coming from. Customer pointed out the vent on the bottom is pushing air around 130 degrees. I advised customer this is normal, and the blower is going to circulate some hot air off of the cavity and out the bottom. This is working as designed, and there are no failures with the fan. No parts needed, unit working as designed. On this single oven the customer also showed me that the install instructions list the power for this oven to be run through a 20a breaker. Unit is currently connected to a 40a breaker, which is excessive for the smaller draw of the unit. Advised to step the breaker down to a 20 to be in line with install instructions, or customer would prefer a 30 which is less likely to cause damage to the unit but is outside of recommended specs. Advised using too high of a breaker may cause damage to the unit since it can't accurately trigger for normal failure conditions. No repairs needed, recommended using a smaller breaker. Call completed."

"Arrived on site to diagnose refrigerator tripping the breaker. Maintenance clarified it was tripping the breaker as soon as it was plugged in. I tested the unit on 2 different outlets. I could not get it to trip at all. I ran through manual diagnostics and ran every component and defrost heater, and could not find any failures. The compressor sounded a little weak, but was forming a frost pattern. Advised maintenance to follow up if it trips again or does not cool. No parts used since I could not duplicate a failure."

Arrived on site to follow up on refrigerator making noise. Added some additional sound pads to the condenser line area to further muffle the noise. Once I had the rear label on I also heard a rattle where it was contacting the inlet valve. Folded back the rear cover to remove noise. Unit is as quiet as I can get it at. Parts used - 4x W11113654.

Arrived onsite for a dishwasher not powering on. Tested voltage at the control and got 120 volts but the control was not responding. I replaced the control and ran service cycle. The dishwasher completed the cycle and is operating as designed. NO WATER LEAKS PRESENT AT THE TIME OF SERVICE. Call complete. INSTALLED W11637583 CNTRL-ELEC.

Arrived onsite for a dishwasher door falling down. Customer showed me the spring from the right side hinge that broke off. I took apart the front door and installed a new right hinge. The door opens and closes properly at the time of service. No water leaks present at time of service. Job complete. INSTALLED W11712996 HINGE.

Arrived on site for refrigerator needing harness. Upon arrival installed harness w10871610. Found power supply restored to valve and also found some ice forming in ice w11596134 and replaced it. Found water getting to ice maker with no leaks. Call complete

Arrived on site for unit not cooling properly and forming ice on evap wall cover. Upon arrival confirmed failure and ice build up. Found unit in adc mode and not defrosting but when forced to defrost unit worked as designed. Found defuser motor w11236851 wasnt shutting and replaced it. Inform3d customer to keep an eye on evap cover for the next week to see if issue returned now that its on standard defrost timer. Call complete

Arrived o. Site for orange flames. Checked and verified burner operation is normal but flames are orange. Removed and replaced gas valve/ regulator. Used soap bubbles to confirm no leaks. Flames still have orange. Advised customer moisture in the air will cause orange flames . Call complete.

"Arrived on site for dryer not heating. Confirmed proper voltage at junction, Confirmed relay on board is closing. Found heating element open. Replaced heating element. Verified operation. Call complete."

"Arrived on site for washer moving and walking, ran diagnostics and found no errors. Unit did not bounce and stop confirming bad suspension. Replaced suspension. Recalibrated machine. Call complete."

"Arrived on site to diagnose dryer that is not starting. On arrival customer explained that the unit will start, and stop after about 1 second. After that they can not start it again until later on (or next day), and it will work fine. I tested the unit and as soon as I started it the GFCI breaker tripped. Reset breaker and checked voltages. Found good voltage and polarity on unit. I ran it a dozen times and could not duplicate any issues starting. I told the customer to follow up if it happens again, but to possibly have that breaker updated and to get a picture if the lights are on or off when it won't start. Could not duplicate a failure at this time. No parts used."

"WDP540HAMZ4 Arrived on site for unit not drying. Upon arrival, ran diagnostics and confirmed heater came on. Called tech line to confirm if running diagnostics will reset the unit so the heater will come on during consumer cycle and confirmed it does. Customer will follow up. Unit is functioning as designed. No parts replaced. No water leaks present at this time"

Arrived onsite for dishwasher not drying dishes. On inspection the unit is less then a month old and the customer old dishwasher was 20 years old. I informed the customer how the new work and that to get them dry open the door after unit finishes a cycle. The heating element read 6.9 amps. The diagnostic cycle completed with no issues. No parts were installed.

"Arrived onsite for icemaker not producing ice. On inspection found the FC was 24? and the RC was 32?. Gain access to the back and tested for leaks found none. Ran tested 40 and tested 5he 3 way valve, left compressor and the fan running for 20 minutes and the temperature in the fc stayed at 24? Talked with Susie and ordering new compressor and parts. No parts installed. ; ordrng 1 W11592010 (Compressor) and 2 2hours (2 hours)s and 1 W11548259 (Condenser) and 1 W11548259 (Fc evap) and 1 W11291123 (Rc evap)"

On arrival verified complaint of leaking ice maker. Replaced ice maker and spoke to TG tested unit and found no need for emitter and valve. Ice maker fills and harvested correctly with no leaks. Job complete no leaks detected during service. Installed w11626124.

"Arrived onsite for refrigerator ice maker not working. On inspection the ice bin has 3x6 hole on the bottom of the ice bin. Ordering new ice bin, drop to customer on 6/17/24. No parts were installed and no water leaks were detected during service. ; ordrng 1 WPW10558423 (Ice bin)"

"Arrived onsite for oven error F3E0. On inspection found the upper fan running and the display said oven cooling down. Gained access to the back of the unit and tested the temperature sensor and it was 1.1k tested the wiring harness back to the temp sensor and it was good. When I checked the model # found that the engineer digits were wrong. Ordering the control boards, no parts installed during service. ; ordrng 1 W11448962 (Main control board) and 1 W11598200 (Control board) and 2 W11598120 (Temp sensor)s"

"KCGS350ESS05 Arrived on site for burner not working. Upon arrival, verified orfices sizes to be correct. Converted stem on regulator to LP and now unit is functioning as designed."

"Arrived on site for dryer not heating, upon arrival confirmed failure, found element wp8544771 and cutoff 279973 both broken as well as a clog in venting of home. Replaced both parts and tested dryer. Found it working as designed and instructed customer to get a dryer vent cleaning. Call complete"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and manually tested the fill valve, spin cycle and drain pump. I found while the unit was spinning, I could hear a rattling noise. I stopped testing and inspected the washplate area and found some debris under the plate. I removed the washplate and found a penny under it. Removed the penny and reassembled the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range burner not working. Upon further inspection, the customer advised the cooktop middle burner does not ignite but they can hear the ignitor arcing. I removed the burner head/cap assembly and found the ignitor had dropped down into the cooktop. I reseated the ignitor and set the clip and retested. Also found the middle burner head/cap assembly had a large amount of cooking oils/grease in between the cap and head. Disassembled the assembly and cleaned the debris and reassembled and tested all burners. Unit is operating as designed. I did find that the front left burner valve knob is loose and missing the sleeve from the stem and the stem is cracked. I recommended the customer contact the manufacturer and see if they would send them some new knobs. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed the one screw on the back left burner and tested. Unit is operating as designed. No gas leaks detected during service, job completed. W11699921"

On arrival verified complaint of front right and left burners are not heating correctly. RF doesnt heat at all on medium and LF is inconsistent as well. Replaced both inf switches and unit now works correctly. Job complete Installed 1x w10917724 and w10857622

On arrival verified complaint of unit squealing. Visual inspection of unit shows nothing abnormal. Ran component activation and all work fine. Asked customer to start a cycle and found customer was using to big of loads. Advised to adjust load size and ran cycle with normal load. Once wet put unit in spin and had no abnormal noise. Unit is working correctly. Job complete no parts installed.

"On arrival verified complaint of unit not making ice in upper icemaker, ran diagnostic and found error code E5 for ice maker. Ran harvest test and then fill test. Found valve hums but no flow. Water does dispense at RC door. Replaced Icemaker and water valve. Unit is now functioning correctly. Job complete no leaks detected during service. Installed w11579561 and w11658802"

On arrival verified complaint of not running. Found polarity and voltage are correct. Checked thermal fuse and found open. Replaced thermal fuse. Ran unit and found failed vent test but heats. Recommend customer have vent in wall cleaned. Job complete installed wp3392519

"Arrived on site to replace previously diagnosed arm support, lower spray arm, sump assembly and seal, attempted to replace arm support to test if issue will be resolved but after installing support and seal could not get the spray arm on, after inspection found slight damage to the spray arm threads, inspected support and found the threads on it defective, installed old support back and found that the sump is needed, ordering support and spray arm as precautionary and will need to return and replace sump assembly rescheduled for 6/20 installed WPW10320510, WP8268340; ordrng 1 WPW10077898 (Arm support) and 1 WPW10320510 (Lower spray arm) and 1 WPW10780877 (Sump assembly)"

"Arrived on site to test unit for not cooling, tested unit found unit unplugged, customer stated that it started to make a buzzing sound and then a click non stop, plugged unit in unit started to cool but compressor is making and loud ringing noise after 30 minutes shut off again, RC gaskets are cracked, will need to replace compressor, gaskets and control, ordered parts, need 3 hours on next visit office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 W11256565 (Evaporator) and 2 W10830162 (Gasket)s"

"Arrived on site to test unit for no cooling, tested unit found compressor is not turning on, replaced start device but compressor still not starting, found relay clicks on the control to activate compressor but no power at the compressor, replaced and tested unit is not starting and started to cool, advise customer to put water bottle into FC and monitor for the next 24 hours before loading, if unit shuts off then a compressor will need to be replaced, at this time job complete installed W11615506, W11224256"

On arrival verified complaint of leaking. Visual inspection of unit with black light shows leaking from the vent at top of the tub. Advised customer of proper loading and use of detergent as customer may have been using to much. Also found water valves are throwing codes when activated. Physical inspection of the inner basket shows it is loose on its shaft. Ordering basket assy and will need to replace valve assy as well on return. 2 MAN repair on return and 2hour window. Office to reschedule. No parts installed ; ordrng 1 Wpw10737541 (Wash basket assy)

"Arrived on site to test unit for not drying dishes, tested unit found all components activating and heater is getting hot, explained to customer that do to the plastic tub heater does not get hot enough to completely dry dishes, advised customer to always use rinse aid and prop door open to allow dishes to air dry, at this time unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site to inspect unit for not drying clothes. Upon closer inspection found unit had no air flow used tested airflow unit has little to no air flow. Removed vent tubing tested unit and found unit working as designed. Advised customer ducts need to be cleaned to clear whatever blockage is causing the restricted air flow. Job complete. NO PRTS USED

"Arrived on site to replace knob and timer per special project. Replaced knob and timer, tested unit, unit is running as designed. Job complete. USED W11675852 W11685947"

Arrived on site to inspect unit for loud operation. Upon closer inspection found drum out of round and incorrectly stamped in several places. Will need to order drum and return. Office to reschedule. NO PARTS USED; ordrng 1 W10899578 (Drum)

Arrived on site to test unit for console acting erratic. Unable to do anything as console was not responding and selecting options on its own. Replaced faulty console(W11600370). Unit now working as designed. Advised to download app and connect unit to WiFi to ensure most current software is updated. Job complete.

"Arrived on site with many parts. No moisture inside of freezer nor drawers. Called tech line. Sr# 7739297490. Took readings across mullion. Temperatures is center mullion 58f on left and right. About 53f. Removed and disconnected the condenser fan. Allowed unit to run for about 20 min, temps now are 71 on left, 72 on right 68 in center but middle of cent and right I got 82. Advised to use 2 washers on bottom screws of frz. After that no further repairs. ; ordrng 4 000 (Washer)s"

"Arrived on site for unit making noise. Upon arrival customer stated unit did not make noise today. Inspected unit. Ran components test and found the noise. The customer was experiencing was coming from the damper motor. Per previous conversations with tech line. If the damper motor is operating, opening and closing properly, then the unit would be functioning properly. Notified customer that replacing the dampener does not guarantee, eliminating the noise all together because it is a motorized component. Customer has not had any cooling issues. Customer will monitor to see if situation improves. If not, then they will call back and request the Damper to be replaced. Job complete ."

"Arrived on site for unit not making ice. On arrival inspected unit and found ice bin was completely full of ice. Took pics. Customer stated sometimes the icemaker will quit for two or three days and then start back up. Ran test on icemaker unit, harvested and filled properly. Inspected further, and found condenser cover, and coils were completely matted. Cleaned coils and notified customer that dirty coils can cause temperature fluctuations, and if freezer temperature goes up enough, the icemaker will not make ice or take longer to make ice . Recommended yearly cleaning. Also power cycled unit to clear any potential glitches . Unit is currently functioning as designed. Job complete . No parts installed"

Arrived onsite for unit flashing error f8e4 and not allowing a cycle to start. Inspected and found float switch triggered by water in the pan. Ran unit and found no indication of any leaks. Water in pan could have been caused by item blocking spray arm and causing over spray in one direction. Unit is functioning properly. No leaks detected . Customer will monitor. Job complete

"Arrived onsite for unit not completing cycle, clothing left soaking wet at the end. Diagnostic showed stored error code 7/6 motor circuit failure. Inspected and found unit not agitating or spinning. Motor not engaging at all. Inspected underneath unit and found molex connector to motor unplugged. Secured harness and tested. Unit is functioning properly. Job complete."

Unit 553. Arrived on site for unit building condensation in the drum. Upon arrival inspected unit. Customer had just finished running a load. Load did complete properly. Customer stated that in the unit is not in use. It starts to build condensation. Customer stated condensation will start to build on the glass door and then lead into the drum. Unit is a base model dryer with no steam function or water supply. Condensation is due to high humidity weather moving through the vent and into the unit colliding with 70? internal temperature causing condensation. There is no way for the unit to create water. Notified customer to leave the door open for proper ventilation and reduce condensation buildup. Unit is functioning properly. Job complete

"Arrived on site for dishwasher not washing . Ran diagnostics,got 4-3 and 7-1 error codes . Wash motor not activating during test . Getting no voltage to motor and motor resistance is high . Replaced bothe sump and motor as well as control W11613479, W11637581. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site for no heat dryer . Found element coil broken . Replaced element WP3387747. Unit is heating properly . Cleaned out lint . Recommended cleaning vents . Job complete

"Arrived on site for noise Ians temperature issues. Upon arrival, customer states that have not had issues,since call was made. Ran temperature test and both rc and fc are correct. Observed both icemakers are making ice correctly which indicates correct temperatures. Ran diagnostics and all test passed. Am not able to duplicate an issue. Job complete."

"Arrived on site to test unit for no heat, tested unit found failed diode, replaced and tested, unit is now running as designed, job complete W11256462"

Arrived on site to inspect unit for not cooling properly. Found evap fan not operating. Found unit receiving proper voltage but never powering on. Will need to order evap fan motor and return. Rescheduled for 6/19 NO PARTS USED; ordrng 1 W11578030 (Evap fan motor)

"Arrived onsite for low ice production from Ice Machine. On inspection found the ice plate frosted but no water going across the plate. Confirmed water was turned on, pulled filter and got water to start flowing. I powered the unit off in back on and the flash cycle never started. Installed new recirculating pump and the water bin drain pump. Powered unit back on, the flush cycle ran and it stared to make ice slab. When I left there slap was half done. The Ice Machine is operating as designed and no water leaks detected during service. W11542868 W11542867"

Arrived on site for latch issue . Found strike broken . Replaced latch W11457841. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to inspect unit for lights being on but not starting a cycle. Upon closer inspection f9e1, f2e3, also found neutral wire spliced in half, connected wire, calibrated unit, ran test cycle unit ran as designed. No leaks present at this time. Job complete. NO PARTS USED"

Arrived on site for dead dryer . Found control non responsive . Replaced ui control W11378949 cleared ui error code . Ran temp and air flow tests . Found air flow restriction. Out side flapper is not opening . Recommended maintenance dept clean out exterior vent. Job complete

Arrived on site for fridge tripping breaker still. Ran diagnostics . Couldnt duplicate tripping . Unit has been off for awhile and heater is dry . Ordering defrost element . No water leaks detected at time of service .call to set return no parts used ; ordrng 1 W11650659 (Heater)

"KDTE204KPS2 Arrived on site for unit displaying error. Upon arrival, customer mention unit stopped operating mid cycle. Proceeded to enter diagnostics and found no errors. Ran overall checkup and found drain pump to be noisier than normal. No obstruction and no kinked drain hoses. Ordering W11462456 drain pump. Customer agreed to reschedule June 19th. No water leaks detected at this time ; schdld next appmnt for 6/19 WED !"

"Arrived on site to diagnose dryer that was not starting. When starting the unit you would hear motor just humming loudly and not engaging. I found I could force it to run by spinning the drum, indicating a bad start winding. I found the blower wheel was stuck on the shaft and had to be cut off. Replaced both the motor and wheel and retested. Verified proper operation. Parts used - WP694089, 279827."

"WRS571CIHZ04 Arrived on site for unit condensation on mullion. Upon arrival, I called Tech-Line SR# 7739268931 and stated APEX team from Whirpool will be contacting customer for resolution. No damage to unit and unit is sealing. No water leaks detected at this time. No parts replaced"

"Arrived on site to inspect unit for not heating. Upon closer inspection found diode had failed not stepping voltage down. Replaced diode, tested unit, unit is running g as intended. Job complete. USED W11256462"

Arrived onsite for a dryer thats not heating up properly. I found the voltage supply to the dryer 208VAC. I found the dryer getting up to 168 degrees at the exhaust with the duct disconnected and cycling properly. The dryer is slower to heat up due to the voltage supply and I explained to the director that this was normal. With the duct connected the dryer is getting poor airflow due to the vent being partially restricted. On arrival the dryer had clothes in it and they were dripping wet. I showed this to the director and explained that the washer was not spinning the clothes out properly and this was some of the issue. I also found the vent partially crushed due to the install. I advised having the vents cleaned and adding an elbow at the wall and one at the dryer to allow the hose to loop up and back down then the dryer could be pushed back further. I also advised having the washer looked at due to it not spinning clothes out correctly all the time. At this time this dryer is working as designed. Call complete. NO PARTS INSTALLED.

"Arrived onsite for washer not starting. Customer said it was stuck in spin mode so she turned off and it hasnt worked since. Found f7e1, f2e3. Water fills and drains, lid locks. Unit did not agitate. Did not hear actuator.. unit also tried to spin but did not. Inspected and found capacitor just hanging. Screw is thread. Found no oil but wear on cam. Will need new capacitor and cam. Ordering gearcase if thread screw cannot be repaired. Reset for tues pm. After 1230. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor)"

"Arrived onsite for dryer not powering on. I tested voltage at the outlet and had no voltage. Found breaker tripped, reset breaker for dryer. Dryer is operating as designed and explained to customer it was an old breaker. I suspect the breaker is the issue so I went over with the customer how to check and see if its getting hot. At this time the dryer is working as designed. Call complete. NO PARTS INSTALLED."

"Arrived on site for dishwasher not being level and rack being broken, replaced upper utensil rack left and right track. Unable to level as floor is not level. Missing bracket and retainer. Also needs screws. Customer will put floor to level machine. Reset for tues. ; ordrng 2 WP308685 (Screw)s and 2 WP8269145 (Bracket)s and 2 WPW10503548 (Retainer)s"

"Arrived on site for not agitating. Upon arrival , ran diagnostics and there are no saved error codes. Ran automatic test cycle and test completed correctly. Ran a normal cycle and unit will go from sense to done everytime on every cycle selection. Replaced control W11626074. Test unit and is now operating as designed. No leaks present at this time. Job complete"

Arrived on site for freezer sometimes working and sometimes it doesnt. Temps are 2f and 37f. Everything frozen and ice bucket full. Ran diagnostics and confirmed all fans are running. Compressor starts as normal. tested defrost and confirmed it is working. Found condenser coil has very restricted air flow. Removed toe panel. Cleaned and cleared condenser coil. Also found dispenser door is not closing getting stuck. Ordering dispense door. Reset for tues; ordrng 1 WPW10616134 (Dispenser)

"Arrived on site for making noise when drum turns. Upon arrival,test unit. And sound is coming fro blower wheel area. Disassembled unit and found motor mount has failed causing motor to sit crooked and causing wheel to run housing. Had to break off wheel from motor due to being seized on. Need to replace motor and wheel. Replaced motor 279827 and wheel WP694089. Unit is now operating as designed. Job complete"

"Arrived on site for SAFTEY Microwave making strange electrical sounds and smoke coming out around top right side. Upon arrival, inspected unit and found blown diode. Replaced dialed W11256462. Test unit by heating cup of water. Unit is operating as designed. Job complete"

"Arrived on site to inspect unit for going from sensing to done and never starting load. Upon arrival found model number provided was incorrect correct model - MVW7232HW2. Upon closer inspection f7e4, f6e3, f7e9 also found oil leaking out of gearcase, rotor teeth eaten away and slider not for,ed properly causing metal collar to fall down. Will need to order stator, gearcase, and slider. ; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"Arrived on site to install previously ordered part. Replaced basket W11172199. Calibrated unit. Test unit and is operating correctly Tenants are using too much powder detergent causing the powder to buildup throughout the basket, agitator, and tub. This will definitely cause issues of rinsing correctly per the issues. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for drum not turning. Upon arrival, test unit. Unit starts and begins heating but drum does not turn. Disassembled unit for inspection. Found shredded belt with idler pulley out of position. Repaired unit using repair kit 4392065. Test unit and is operating as designed. Job complete"

Arrived onsite for loud damper concern and repaired by replacing the fresh food damper. Unit is now operating as designed. WPW10594329

"Arrived on site for ice maker flashing clean light . Customer ran 2 clean cycles . Ran diagnostics and reservoir pump not activating. Found pump unplugged ,reconnected pump and ran diagnostics again all checked good. Left unit in clean cycle to reset. If light is on again then call us . No water leaks detected at time of service . Job complete"

"Arrived on site replaced valve housing . Still unable to delete 3-3 error code . Replaced control W11624943, W11614513. Error code is gone . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at time of service . Job complete"