Service History 360

Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not cleaning. Found failed pump assembly. Replaced pump and motor and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a humming noise. I inspected th unit and work area. I found the noise coming from the freezer section fan. I found the evaporator covered in ice. I tried to put the unit into a forced defrost. I found th unit turning the fan and compressor on and off. I put the unit into standby mode and the three way valve continually activated. I replaced the hv control. And tested the unit again. It is working as designed. I found the left and right side doors not sealing properly and leaning into each other. I adjusted the top hinges and it corrected a little bit. I am ordering both the left and right side hinge and bushing for both to complete the repair. I am also ordering authorization.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11122872 (hinge-door LEFT) and 2 W11159608 (hing-bushg)s and 1 W11167119 (hinge-door RIGHT)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaking water. Customer stated that water was leaking at valve in back. Inspected unit and work area. Found water traces from dual valve bottom ice maker and single valve. Removed both note valves and installed new. Cycled ice makers and dispenser. All tested good, no water leaks detected."
Near Austin, TX 78735
Kevin
Job Details: 10/21/2020
WASHER ELECTROLUX EIFLS60JIW1 "Arrived on site and disassembled washer and found water underneath tub hose to drain pump. Showed customer where water is located. Sent one picture to CS. The only thing directly above the area is the hose. Removed hose and inspected it and did not find any tears or holes in it.
Near Austin, TX 78748
Jacob
Job Details: 10/21/2020
DRYER WHIRLPOOL MGD6230HW0 Arrived onsite for unit giving F3E2 error code. Customer said unit will not continue heating in other cycle. Called Techline. Said to ohm out red an black wire for sensor bar. As checking for ohms. Noticed that the black wire was not fully seated into the connector. Pushed back wire in connector. Got sr#7729093545. Tested unit. The cycle is ending too soon. Possibly with the loads not being big enough. Ordered parts. Office to reschedule ; ordrng 1 3387223 (ELECTRODE SENSOR) and 1 W11396818 (ACU CONTROL )
Near Granger, TX 76530
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer icemaker bail arm not able to mount to icemaker properly. Replaced icemaker and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Removed failed pump and found sump assembly mount for drain pump broken. Removed failed sump and installed new with drain pump. Removed damaged door panel and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and replaced front panel, job complete."
Near Burnet, TX 78611
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MDB9959SKZ0 "Arrived on site and installed new control, vent, gasket and center rack spray arm. Verified operation and found unit working properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules. I replaced failed modules, unit tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen. Returned to Remove old water tube and install new water tube. Tested water dispenser and checked for leaks. All tested good. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for refrigerator that would not make ice or dispense water or ice. But arrival I call tech line to verify why the air speakers only getting 85 V and not the full 120v. After speaking with tech line and checking P4-5 as well as P5-5 connectors to the icemaker I found that the main control was supplying 120 V and then tech line instructed me to bypass the IR emitters and found ice mgot full power but wouldn’t run as designed indicating the ir emitters are bad as well as ice maker. Whirlpool tech line was also help me to verify and test that the freezer door had a bad wiring connection within the door which is why the dispenser with sometimes work and sometimes not. Everything else is functioning as designed on unit call complete
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor came on, water began to leak from the diverter housing and the motor was struggling to operate. I advanced testing and found the dispenser, drain pump and element are all operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for ice maker not freezing ice and freezing not cooling. Tested unit found that the freezer section only had kept the top compartment frozen, the lower two drawers were not up to temperature. The refrigerator temperature was also warmer and usual. Water was beginning to puddle in both the refrigerator and freezer compartment. Unit has a sealed system issue. Also found potential issues with LED lights that initially did not come on after power was restored to unit as well as ice box fan that did not have good air flow. Will need sealed system technician scheduled for 2 hrs. Ordering compressor, evaporators, dryer and valve. Sealed system is covered by Kitchen Aid but if ice box fan issues and LED issues (ice box fan and LED control). ; ordrng 1 W10804160 (cntrl-elec) and 1 W10846539 (ICE BOX FAN) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Buda, TX 78610
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer evaporator is covered in ice and frozen solid. Will need to replace evap fan and all thermistors in the freezer. Customer will need to unplug refrigerator to allow the freezer evaporator to thaw out. Ordering parts and office to schedule ; saved tckt
Near Leander, TX 78641
Jonathan
Job Details: 10/21/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to install previous diagnosed parts. Removed cutoff and cycling thermostats and installed new. Tested operation, all tested good."
Near Austin, TX 78737
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for damaged panel. Customer already had panel replace dpanel test unit and unit test good job complete
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found report of slight leak. Ordering dispenser assembly to repair. Advised customer on part order. Office to reschedule. ; ordrng 1 W11465533 (DISPENSER)
Near Austin, TX 78732
David
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to follow up on dishwasher not washing. Double checked and drain pump is good. Found wash motor is not running and sounds locked up.
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG775H0HW0 Arrived onsite and found unit flame could be adjusted to meet customer expectation for power burner simmer. All checks good.
Near Austin, TX 78730
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KRFF305ESS00 "Arrived on site to diagnose freezer that was building frost. On arrival customer said that sometimes they would get frost around the door, and thinks it just wasn’t closing all the wAy. Inspected the unit and verified the gasket is sealing and the slides are smooth. Advised if anything on the bottom tub is sticking up, it will prevent the door from closing and cause air gaps. Advised to close the door from the center section. All is now working as designed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for display not working. I spoke to the customer about the failure, and found out it happens after the open the oven door the display becomes unresponsive. I put the unit into diagnostics and found no fault codes. I inspected the oven gasket and found it in good condition. I am ordering the console to complete the repair. ; ordrng 1 W11297728 (console)"
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED6620HW0 Arrived onsite for dryer making noise. Tested unit and could hear a slight thump as the drum would complete a full turn. Dissembled unit and found broken tri-ring holding bearings in place. Replaced trirings and belt. Reassembled unit and the noise was reduced.
Near Austin, TX 78739
Richard
Job Details: 10/21/2020
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking water during a cycle. During testing with a load of clothes. Found that the dispenser drawer is the cause of the water leak. Ordering dispenser parts and office to schedule ; ordrng 2 5304514781 (SLIDER)s and 1 5304514782 (HOUSING ) and 1 5304514792 (DISPENSER ) and 1 5304514794 (CONVEYOR)
Near Round Rock, TX 78665
David S
Job Details: 10/21/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating. I spoke to th customer and they stated their dryer is working. There are no issues.
Near Temple, TX 76502
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that’s freezing food in the refrigerator section. Inspected unit and work area. Found no frozen items in the refrigerator section. Customer advised that the food freezing issue happened about a week ago and that they turn the temperature up to 40° in the unit stopped freezing at that point. She also advised that once they did that a few days later they’ve noticed frost buildup on the shelves inside her freezer section. Checked gasket and refrigerator freezer liner and found no gaps for airflow to be seeping in. Placed unit in service diagnostics and tested the thermistors and air baffle control. Both thermistors passed and the air baffle was opening and closing as designed. Advise customer of airflow potential issue and customer advised that nothing has really changed since she bought the unit five months ago. I called Techline and spoke to Kathy SR# 7729088657. She had me took temperatures and found unit sitting at
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for refrigerator with doors not level and not closing correctly found the door bushings missing from both doors. I am ordering bushings (W11223833) x 2. Office to R/S; ordrng 2 W11223833 (hing-bushg)s
Near Austin, TX 78723
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator light not coming on. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite and found all lights dim in both circuits. Ordering led supply and returning with modules. Advised customer on needed part. ; ordrng 1 W11368839 (LED BOARD)
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site and inspected ice machine and found currently there is a sheet of ice I’m cutting grid. Ice machine is operating normally. Customer was concerned about reverse osmosis system that shares the same water connection with the ice machine. Explain to customer that ice machine is operating normally.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher leaking from the bottom. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the water entered the tub and the motor came on, water began to leak from the diverter housing. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service. ; ordrng 1 W11085683 (pump&motor)"
Near Burnet, TX 78611
James
Job Details: 10/21/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and found cooktop has cracked and falling in. Found no impact marks which indicate thermal break. Replaced top and verified operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFS25EWMS10 "Arrived onsite for refrigerator condensation and rusting. Upon arrival found rail had so,e rusting and bottom linear, checked gasket which was good. And unit was running as designed. Job Completed.; ordrng 1 WP12722803AP (RAIL )"
Near Austin, TX 78748
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not working properly. During testing found that the drain was clogged causing ice build up. Removed ice build up and unclogged drain and refrigerator tested fine complete
Near Austin, TX 78705
Wesley
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived onsite for filter leak and was advised that unit did not leak prior to filter replacement. Advised customer to replace filter to fix leak. In event of non filter failure, will return with head to fix."
Near Austin, TX 78737
Leonardo
Job Details: 10/21/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for unit burning everything. Foudnunit had already been calibrated p, replaced sensor test unit and unit test good job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with heating element that looks rusted. Upon inspection I found the heating element rusted in some spots but functioning as designed the resident also notified me about the hinge pads that had broken off. Ordering hinge Pads (WP8268961) x 2 and returning with the heating element .; ordrng 2 WP8268961 (pad)s
Near Austin, TX 78746
Kevin
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site and replaced control board kit, ice door, and ice dispenser shaft. After replacement light no longer dime on the dispenser, it will dispense ice and water when requested. job complete; ordrng 1 WP2318054 (cntrl-elec)"
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge and freezer at 60 degrees. I gained access to the compressor and found it running. I gained access to the evaporator and found an ice ball forming at the cap tube. See sd quick pic. Indicating either a restriction or a leak at the cap tube. I am ordering a sealed system repair, compressor, evaporator, UV dryer and access valve. The office will reschedule.; ordrng 1 2HOURS (2 HOURS ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Austin, TX 78723
Matthew
Job Details: 10/21/2020
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit to 350 degrees and unit is functioning properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to inspect refrigerator lights not coming on. Upon further inspection, the customer advised that the RC lights don’t come on intermittently. They advised that the door was wide open and the lights were off and when they closed the door and opened it again, the lights came on. I tested the door switch and could not get it to duplicate. I tested voltage at the control and it was good. I retested the RC door switch by opening and closing the door and found the switch making a clicking sound as if it were getting hung up on something. I am ordering the door switches and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11384469 (RC DOOR SWITCH) and 1 WP2321285 (switch-FC)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop having rust. Inspected unit and work area. Found rust around the edges. Removed cooktop and installed new. Assembled unit and tested operation. All tested good.
Near Lakeway, TX 78734
Brandon
Job Details: 10/21/2020
DISHWASHER IKEA IDT930SAGX0 "Arrived on site for customer complaint of UI panel not responding, found failed UI control panel, I replaced panel, unit tested good."
Near Temple, TX 76502
Tyler
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG97US0DS_ On site for cooktop that has two smaller flames on the top burners. Upon arrival I checked the offices and verified gas flow to the cooktop.
Near Austin, TX 78750
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on freezer issues. On arrival customer showed me they could not get the door open. Was able to force door open and found the slides are getting stuck after they chill. On previous visit I got all moisture out with a heat gun, but slides are not sliding well at all. Ordering new slides, brackets and retainers and a new door switch since it’s still got ice in it. Office to reschedule. ; ordrng 2 W11265130 (slide)s and 1 W11445850 (SWITCH) and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket)"
Near Burnet, TX 78611
James
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived on site and found freezer and upper lights out in fresh food. Found upper right module has failed. Installed new and tested. All lights functioning properly. Job complete
Near Bartlett, TX 76511
Cliff
Job Details: 10/21/2020
DRYER GE GTD65GBSJ3WS Arrived on site to diagnose a dryer that is not turning on assistant Lee. Found corrosion on main board. Control will need to be replaced to complete repairs. ; ordrng 1 WE04X29097 (CONTROL)
Near Georgetown, TX 78633
Tyler
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop that need a new grates. After installing necessary grates, was able to retest and find that pots and pans now sit level on top of cooktop. Call complete"
Near Kingsland, TX 78639
James
Job Details: 10/21/2020
WINE COOLER JENN-AIR JUWFL242HL00 Arrived on site and tested operation. Found chattering sound coming from unit after running for about 30 minutes. Pulled unit and found noise to be from compressor that is really hot to the touch. Unit is R600. Office to schedule return services ; ordrng 1 CNOTE (R600) and 1 CNOTE (2 HR LOCK RING) and 1 W10843121 (filter dryer) and 1 W11360594 (COMPRESSOR )
Near Austin, TX 78723
Matthew
Job Details: 10/21/2020
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit to 350 degrees, unit is functioning properly. Job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site to test unit for running longer than expected. Found bad thermal fuse, replaced fuse and unit is heating properly. Found error code F4e3(restricted air flow). Erased error code and disconnected dryer vent and unit was venting properly. Ran Install Diagnostics and air flow results was a 0(bad) while hooked up to exterior venting. Informed customer she needs vent cleaned for unit to operate properly and to get vent cleared before operating unit to prevent further damage. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Temple, TX 76502
Tyler
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that had a LED lights not turning on all the way and also burnt out in the freezer. Upon arrival I found that the freezer LED had gone bad so I replace that bulb and found that all the other lights were functioning as designed once that lightbulb was replaced. Could not find any other issues with the fridge and unit is now functioning as designed call complete.
Near Austin, TX 78738
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for the refrigerator not cooling. During installation of new compressor found that the compressor has been dropped or something because it is damaged. Was not able to complete the sealed system repair. Put refrigerator back in it’s place and will need to order another compressor. ; ordrng 1 W11125124 (compressor)
Near Temple, TX 76502
Jonathan
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washing machine that’s not completing a cycle and Walt allow the unit to cancel out the current cycle. Inspected unit and work area. Attempted to get into service diagnostics but was unable to. Spoke with DW and was advised to check voltage going to the Saint Paul. Found 124 V going to the drain pump but the drain pump not running. Left it up unit and found the blue neutral wire removed from the connector. Re-connected blue wire to the connector and plugging it back in unit began to drain. Tested unit through several functions and unit is now working as designed. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator and found no ice production. Pulled ice bin out and found icemaker arm appears to be stuck in position. Moved arm and icemaker cycled immediately. Icemaker filled with water after cycling. Arm may have gotten stuck or icemaker motor may be going out.
Near Killeen, TX 76541
Al
Job Details: 10/21/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site and inspected a newly replaced dishwasher not responding to touch.The customers son advised me they had an electrician come out and they were told the household wiring is too outdated to power the new dishwasher.He suggested the customer get the wiring fixed.Dishwasher is not the issue.I Called Whirlpool Techline and spoke with RICH SR#7729091098Called to document what was relayed to me.Job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for Clothes come out very wet after wash cycle completesRan diagnostics and no error codes were displayed. Found connections on valve were loose. Washer operating as designed. Job completed.
Near Woodway, TX 76712
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Replaced ice maker and tested unit. Unit is harvesting and filled as designed. Call complete.
Near Gatesville, TX 76528
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer.Unit had communication error from UI.R&R the console and reassembled and unit now operating properly.Called Whirlpool Techline and spoke with RICH with Whirlpool SR# 7729096107.Job complete
Near Kingsland, TX 78639
James
Job Details: 10/21/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and tested operation. Found 1 cup of water steaming and has small bubbles after 2 minutes. Tested oven at 400 degrees and found temperature constantly drops and unit does not continue to heater after pre heat and only cycle the convection fan motor. Unit will need new ui to repair. ; ordrng 1 W11093254 (panl-cntrl)
Near Temple, TX 76502
Jonathan
Job Details: 10/21/2020
WASHER AMANA NTW4516FW3 Arrived on site for washing machine that’s not completing a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E2 (oversuds condition detected) error code. Ran unit for an auto test and found the drain pump not removing water from the tub. Tested voltage going to the pump and found proper voltage. Replaced drain pump and tested unit. The unit ran as designed. Noticed excess soap and bubbles coming out of the drain hose during the drain cycle. Tested the unit and a high speed spin and agitation. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for Door not closing, I removed door and saw that the door hinge active (with spring) was damaged and needs to be replaced. Door had already been taken apart and damaged hinge was removed. Door hinge with spring was damaged. Installed new door hinge and opens and closes as designed. Job complete."
Near Killeen, TX 76549
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected washer time cycle issues.Put the unit in diagnostics test mode and error codes flashed F7 and went to step 75.Customer advised the issues happened after a recent power outage.I tested the unit and all functions work properly.Job complete
Near Waco, TX 76712
Jonathan
Job Details: 10/21/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer that is not turning on when spun. Inspected unit and work area. Customer had several questions about the functionality of the unit that I answered for her. She advised that she saw that her unit was supposed to turn on when the dial was spun and was not turning on. I called Techline and spoke to Bruce SR# 7729492923. He advised that was true and that the user interface would need to be replaced to correct the issue.
Near Austin, TX 78747
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit leaking. Test unit and found bottom spray arm was not connected to sump making water spray to the door making unit leaks. Secured spray arm test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 10/21/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and inspected range door issues.Found the hinge screws were extremely loose causing door closing issues.Corrected the issue and unit tested as designed.Customer excited.Job complete
Near Georgetown, TX 78626
Jonathan
Job Details: 10/21/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range oven door falling off. Inspected unit and found left door hinge broken. Removed both door hinges and installed new. Tested door operation. All tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/21/2020
OVEN KITCHENAID KODE300ESS00 "Arrived on site to inspect oven for not heating lower oven , upon inspection found the burnt wires on control replaced connector and control. All functions and heat returned, tested to 350. Complete"
Near Morgan's Point Resort, TX 76513
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 I called Techline and spoke to Kathy 7729087838. We ran various checks and found that there was an issue with the harness inside the door. She advised to order the complete door for replacement. Ordering black freezer door and office will need to contact customer about reschedule ; ordrng 1 LW11202402 (dor-fip)
Near Seguin, TX 78155
Noah D
Job Details: 10/21/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve not opening, board checked good, replaced valve and checked for leaks, no problems found. Complete"
Near Salado, TX 76571
Tyler
Job Details: 10/21/2020
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer giving an E4 error code indicating that the little lock was not functioning correctly. Upon arrival I ran a lid switch test from the diagnostics and was able to pinpoint that the magnet that activates the lid lock that is located with in the door lid itself had fallen out of its mounting position. I was able to reposition the magnet and get the lid lock to function fine with no error codes but the door hinges on the lid are not functioning properly and new lid will need to be installed. This will help the door to open a lot smoother and keep the magnet from popping out of place again. Office to reschedule due to Park being out of stock; ordrng 1 W11189136 (lid)
Near Austin, TX 78701
Wesley
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found dead start device. Replaced device unit is now operating as designed. Advised on repair.
Near Harker Heights, TX 76548
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer spinning issues.Discovered the hub and washplate were causing the issues.Ordering both and will return with previously ordered parts if needed.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 W10528947 (HUB) and 1 W10902814 (WASHPLATE)
Near Mountain City, TX 78610
Andrew
Job Details: 10/21/2020
N WHIRLPOOL WRS588FIHZ00 Arrived on site to test unit for not producing ice. Found ice maker not responding to any commands. Replaced ice maker and still no response. Inspected wires on left door harness and found wire harness junction box bent and 3 wires cut leading directly to cavity of the unit.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Near Austin, TX 78758
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to diagnose refrigerator overproducing ice. On arrival found the bail arm was disconnected from its socket in the front of the ice maker. Showed customer how to seat the bail arm in its socket.
Near Austin, TX 78747
Richard
Job Details: 10/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not working. During testing found that the dryer will not turn on. Voltage is good. Found that the thermal fuse was blown. The vent hose was crushed and it’s too short. Replaced thermal fuse and dryer tested good and heated up fine. Advised customer to change out the vent hose because the old one is no good. Complete
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite and replaced the cold valve, however the hot valve at wall will not shut off. Advised customer that hot valve will need to be replaced before washer repair can be completed. Customer will call back when plumbing is corrected."
Near Buda, TX 78610
Kevin
Job Details: 10/20/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Round Rock, TX 78681
Kayman
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite to install previously diagnosed parts. I installed the RC evaporator cover and the HV control. I noticed the left side door bushing was missing. Ordering W11223833 hing-bushg & 2EA WP98165 screw.; ordrng 1 W11223833 (hing-bushg) and 2 WP98165 (screw)s
Near Austin, TX 78747
Leonardo
Job Details: 10/20/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78733
Leonardo
Job Details: 10/20/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to install racks. Install racks test unit and uni ttest good job complete.
Near Briarcliff, TX 78669
Brandon
Job Details: 10/20/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, I replaced transformer, lights still didn’t work, ordering control/switch and lights. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W10862081 (light)s and 1 W11100652 (buttn-cntl)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for refrigerator ice and water not working. Upon arrival found that customer said water works but fridge and freezer doesn’t cool. I checked voltage behind the unit and found it was good. But found compressor not starting and pushing refrigerant through as of no cool. Ordering Orion control box.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE.) and 1 W11336586 (ORION CONTROL BOX)
Near McGregor, TX 76657
Jonathan
Job Details: 10/20/2020
OVEN WHIRLPOOL KOSE507ESS04 "Arrived on site for an oven that still flashing an F2 E1 code during a bake cycle. Inspected unit and work area. Customer advised that the unit is flashing this code in the middle of a cycle and that shutting off the unit. Placed unit in service diagnostics and found an F2 E1 (stuck key), F6 E4 (User interface and Appliance manager mismatch), and F6 E6 (oven appliance manager lost communication with upper/lower oven) error codes. I called Techline and spoke to Leon SR# 7729077443. He advised with the error codes reading the issue is with the appliance manager and having replaced th UI recently, he advised to only replace the appliance manager. He advised the appliance manager can make the user interface throw out the F2 E1 codes if it’s not properly communicating with the user interface. I replaced the appliance manager and tested the unit. I could not replicate the issue.
Near Seguin, TX 78155
Noah D
Job Details: 10/20/2020
REFRIGERATOR MAYTAG MRT118FFFE04
Near Bastrop, TX 78602
Matthew
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived onsite for leaking refrigerator. Upon inspection found frozen drain line under evaporator. Cleared ice but flow was blocked. Inspected drain tube and found tube clogged. Replaced drain tube, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/20/2020
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on site to test unit for not cooling. Found compressor pulling 0.4amps. Spoke with tech line and they recommend we install dye drier and recharge system. SR#7729076594 ; ordrng 1 8201787 (compressor) and 1 PARTSLOOKUP (ACCESS VALVES) and 1 W10163273 (drier-tube)
Near Seguin, TX 78155
Noah D
Job Details: 10/20/2020
COOKTOP JENN-AIR JGCP536WP02 "Arrived on site to inspect burner for not igniting, replaced burner head and holder, the new holder and burner needed correct conversion, found stock on truck, installed choke and correct orifice. No problems found. Complete"
Near Austin, TX 78744
Leonardo
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for microwave turning off. Test unit and found insid slight not coming on when door open. Found bad fuse. Ordering new fuse and interlock switches and inverter and magnetron and new console. 2 hour job ; ordrng 1 2HOURS (2 HOURS ) and 1 W11033422 (INTER LOCK SWITCH ) and 2 W11188752 (FUSE)s and 1 W11297726 (CONSOLE ) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON)
Near Austin, TX 78738
Luis
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site. Found power lead not fully seated on harness switch,installed power lead correctly on switch tested switch operation good."
Near Harker Heights, TX 76548
Tyler
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator that was not cooling properly. Upon further inspection of the unit I found that because it was due to a defrost issue in the fresh food section after exposing the evaporator I found that although the thermistor was reading fine in the evaporator section it was Miss installed in the wrong area of the evaporator coil and I end up moving it to its proper placement I also found a do you why control head stop registering that it needed to be defrosting so I replace the UI control. After that the customer stated they were having an issue with the ice dispenser and I found the problem with the dispenser not dispensing ice probably was because the bucket is broken internally and not sitting in its mounting position well enough. will need to order the ice bucket and return to complete the repair; ordrng 1 W11109888 (ice-contnr)
Near Jarrell, TX 76537
Al
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Arrived on site and inspected refrigerator inside an RV not cooling.Customer had doors off the unit.I accessed the compressor and both compressor and condenser motor were operating.Accessed the evaporator and observed a frost pattern on the evaporator consistent to the time I plugged in the unit.The evaporator fan was operating properly.Reassembled and advised customer to place a bottle of water into the freezer compartment for bottle to freeze.All functions of unit work properly.Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/20/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for: Dryer will not dry. Takes several cycles to dry a small load. We had put in a service request and someone came out and looked at the dryer on 10/12 and said the issue was not the dryer, that the dryer vent needed to be cleaned. We had someone come out today to clean the dryer vent and they said the issue is with the dryer, not the dryer vent. After cleaning the dryer vent the dryer still will not dry properly. Put in diagnostics with no errors. Ran three sets of temps with a high of 1st 214 and low of 142 then second high of 236 and low to 112 and the third high at 246 and low to 116. Heating as designed.
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not creating ice at all, upon inspection found the valve not opening and UI not sending voltage, tested in diagnostic and found icemaker full of ice. Ordering UI and control due to no movement, ordering UI and control. Office to reschedule ; ordrng 1 W11093037 (CNTRL ) and 1 W11227903 (UI)"
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
RANGE WHIRLPOOL WFE515S0ES1 "Arrived onsite for range cooktop light always on. Tested unit and found faulty RF infinity switch. Replaced switch, tested unit and unit is functioning properly functioning properly. Job complete"