Service History 360 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Kevin

Job Details: 01/03/2023

"Arrived on site and inspected dryer and found door switch is broken, after replacing it dryer is now heating and running properly, job complete"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near San Marcos, TX 78666

Kevin

Job Details: 01/03/2023

"Arrived on site and inspected oven and found at preheat oven is 345? one set to 350?. Recommended raising overall temperature +20? and show customer where calibration function is found in case they need any future adjustment. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, TX 76543

Tyler

Job Details: 01/03/2023

Arrived on site for washer not completing cycles are filling up. Upon arrival confirmed issue but found F7 E4 and diagnostics but no other codes. After further inspection I found the magnetic strip around the slider separating and replaced slider then reassembled and tested unit and found washer could complete cycles as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Harker Heights, TX 76548

Tyler

Job Details: 01/03/2023

Arrived on site for dryer needing previously diagnosed handle. Upon arrival installed required part. Found unit working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harker Heights, TX 76548

Tyler

Job Details: 01/03/2023

Arrived on site for refrigerator not dispensing water. Upon arrival confirmed issue and found ice bin low as well as no water being dispensed. Found cutoff valve off behind unit and reapplied water supply to fridge. Found dispenser as well as ice machine receiving water with no leaks or failures. Instructed customer on tips to check for if issue occurs again. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Georgetown, TX 78626

David Z

Job Details: 01/03/2023

"Arrived on site to diagnose washer that was not running loads, wouldn't go past sensing. Examined unit and could not get it to enter diagnostic mode. I checked wiring and found a broken wire in the harness going to the drain pump. I repaired the broken wire with a solder seal, and tested control and drain pump. Found both had shorted when wire failed. Replaced control and drain pump. Ran unit and verified all working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Georgetown, TX 78626

David Z

Job Details: 01/03/2023

Arrived on site to follow up on dishwasher that was leaking after a couple cycles. Examined door seal and found it was installed backwards. Removed seal and corrected orientation and reinstalled. Tested cycle with door seal in place and found no leaks. Unit working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Georgetown, TX 78626

David Z

Job Details: 01/03/2023

Arrived on site to diagnose refrigerator with issues with rail. Found million had cracked and broken at one joint. Replaced million rail. Tested and verified proper operation. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Georgetown, TX 78633

Lou

Job Details: 01/03/2023

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested the burners and found the back left burner is not igniting. I removed the cooktop and found the ignitor not plugged into the spark module. Connected the harness and tested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Lou

Job Details: 01/03/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven outer door glass being damaged, I removed and replaced the outer door glass and installed the nameplate. Tested the unit and it is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, TX 78728

Vincent

Job Details: 01/03/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not responding. Entered diagnostics and found error code F0E2. Unit would not let me run diagnostics cycle. Gained access to console and replaced it. Ran a diagnostics and found that the drain pump was also, clogged. Used my shop vac to remove water in pump and clean it out. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Manor, TX 78653

Joe Z

Job Details: 01/03/2023

Arrived onsite to install previously ordered parts. Replaced control W11170317. Calibrated unit . Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Pflugerville, TX 78660

Cliff

Job Details: 01/03/2023

Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser motor and yoke and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manor, TX 78653

Joe Z

Job Details: 01/03/2023

Arrived onsite to install previously ordered parts. Replaced ice container W11244434. Unit is operating as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near New Braunfels, TX 78132

Kevin

Job Details: 01/03/2023

"Arrived on site and found Dryer is noisy while running, disassemble dryer and found blower wheel has cracked, took one picture. Replaced blower wheel and dryer is now running quietly, job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78735

Scott

Job Details: 01/03/2023

Arrived on site for lid of dryer on right side not sitting properly. Found lid had slipped off lock . Repositioned lid to sit flush with cabinet . No other issues found . No lint build up at time of service. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near New Braunfels, TX 78132

Kevin

Job Details: 01/03/2023

"Arrived on site and inspected ice machine and found it is off and there is no ice production. powered on ice machine and purge cycle began filled with water and drain properly. Ice making cycle then began and all functions are working properly. Discussed correct operation with homeowner , job complete, documented with techline 7735409345"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS01

Near Austin, TX 78702

Luis

Job Details: 01/03/2023

Arrived on site. Replaced left side door checked water dispenser good no leaks. Checked door operation and seal good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78721

Wesley

Job Details: 01/03/2023

Arrived onsite and repaired unit operating with failed function and found long fill error code only. Found hot water restricted. Restored function by restoring hot water function by cleaning fitting. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Austin, TX 78744

Scott

Job Details: 01/03/2023

Arrived on site for washer leaking on left side at hoses . Found unit not hooked up to supply valves . Valves are leaking . Informed customer that would be a plumbing issue. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Georgetown, TX 78633

Lou

Job Details: 01/03/2023

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the venthood light off when I arrived. I tested the light and it is operating as designed and could not duplicate the complaint. I removed the glue from the bulb thats placed on it to keep it from coming out during delivery and found the bulb loose in the socket. Removed the light to inspect and it is good. Re-installed the bulb and tightened and retested and it continues to operate as designed. I advised the customer of my findings. I recommended the customer monitor the unit and if it continues to call it in for service, at which time, I would order and replace the main control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Buda, TX 78610

Matthew

Job Details: 01/03/2023

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found bail arm extension not positioned properly. Positioned arm and tested. Unit harvested and continued making ice. Notified customer to monitor arm position if ice production slows down. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Georgetown, TX 78628

David Z

Job Details: 01/03/2023

"Arrived on site to diagnose unit that is not going past sending cycles. Customer said before the unit stopped working they had heard it making a screeching sound. Checked under unit and found the slider had cracked and separated, and was contacting the clutch. Customer also notified that slider is likely all we need, but we may have to replace the clutch if there's and restricted movement due to rubbing ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Austin, TX 78750

Vincent

Job Details: 01/03/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling. Inspected unit and was not cooling at all. Pulled unit out on my floor protector and checked compressor and it was running. Unit will need sealed system repair. Office to order parts and reschedule when parts are available. Sealed system is covered under warranty; ordrng 1 W11592010 (Compressor) and 1 W10658301 (Condenser) and 1 W10843121 (Non UV-DRIER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Oillessgauges (Oil less gauges)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78628

David Z

Job Details: 01/03/2023

"Arrived on site to diagnose dishwasher that had track issues and dispenser door not closing. on arrival for updated rack adjustors, and a new dispenser. Replaced and tested. Verified unit working properly. Shortly after leaving customer informed me the new dispenser was defective and the rinse aid cover popped off. Ordering new rinse aid dispenser, rack stop. ordrng 1 W10861000 (Dispenser) and 1 WPW10508950 (Rack Stop)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Cedar Park, TX 78613

Kimo

Job Details: 01/03/2023

"Arrived onsite for a dryer that in not drying cloths. (Unit is Stacked).. upon inspection I found that the had poor air flow and the heating element was not coming on ; ordrng 1 WP3392519 (FUSE-THRML) and 1 WP279843 (Heating element) and 1 WP3404154 (Thermostat high limit)"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Killeen, TX 76541

Tyler

Job Details: 01/03/2023

Arrived on site for washer not working. Upon arrival confirmed issue. Found control getting power but not turning on.

We serviced a

WHIRLPOOL DISHWASHER

Model UNKNOWN

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/03/2023

"Arrived onsite for dishwasher not working. On inspection I was having a issue with getting the unit in diagnostics mode. Once in diagnostics mode I could not retrieve the error codes. I started it in diagnostics mode and the error codes showed on the display. F5E1 F4E3, and the green LED was on until the door was shut then the green light on the door would go out. Water would come on but the spray arms never moved. ordrng 1 W11306302 (Control board)"

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Austin, TX 78704

Wesley

Job Details: 01/03/2023

Arrived onsite and found that the unit control had shorted during a brief power outage. Ordering control to repair unit. Attempted reset to restore function. No change. ordrng 1 W11356248 (Appliance manager) and 1 W11356247 (User interface)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near Austin, TX 78701

Wesley

Job Details: 01/03/2023

Arrived onsite for fan speed error and determined fan assembly failure. Completed repair and tested. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

JENN-AIR DISHWASHER

Model JDB8500AWX3

Near Spicewood, TX 78669

Leonardo

Job Details: 01/03/2023

Arrived on site to test unit for upper rack falling and rusted rack. Test unit and found both tracks broken unit not falling under special project on the serial number. Will need to replace both track and adjuster and upper rack . Ordering new upper rack 1 W10194861 (Upper rack)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Round Rock, TX 78665

Vincent

Job Details: 01/03/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was outer glass broke when the handle came lose. Inspected unit and handle is missing screws and will need the outer glass. Office to order parts and reschedule when parts are available. No leaks where observed during service. ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Nameplate) and 1 W11428245 (Screws)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78681

Vincent

Job Details: 01/03/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was outer glass broke when the handle came lose. Inspected unit and handle is missing screws and will need the outer glass. Office to order authorization C-Note. No leaks observed during service. ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate) and 2 W11428245 (Screw)s and 1 Orderauthorization (Authorization)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 01/03/2023

Arrived on site to test unit for oven not working. Test unit and found igniter not sparking. Test unit and found igniter disconnected. Tried to pull unit out but couldnt because tile is not complete under unit making it hard to pull out due to the gap between floor and tile. Will need to return with 2 techs to pull unit out to connect igniter. Office to reschedule ; ordrng 1 2manjob (2 man job) and 1 2hourjob (2 hour job)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78759

Vincent

Job Details: 01/03/2023

Arrived on site for same issue as last time. Called techline and spoke to Rob SR#7735408694 and we measured the water dispenser 3 time with filter in and 3 times with out the filter and based on that test we would need to replace the filter head. Im ordering parts and office will contact customer with timeframe. ; ordrng 1 WPW10121140 (Filter head)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78757

Vincent

Job Details: 01/03/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit console not responding for the most part. Entered diagnostics successfully and retrieved error code F8E1. I was unable to run a diagnostics cycle because half of the console would not respond. C-Note Im ordering authorization for console and 2 man job. Unit is staked. No leaks where observed during service. ; ordrng 2 Orderauthorization (2 man)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, TX 78666

Matthew

Job Details: 01/03/2023

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Customer stated not cooling in both compartments. Inspected unit and verified voltage to compressor, fans are running. Voltage verified however compressor is only pulling 0.3 amps. Could only hear refrigerant trying to punch through the unit making bubbling sound near evaporator compartment. Unit has inefficient compressor. R600 fridge. Ordering compressor, dryer, access valve, R600 kit, nitrogen and lokring kit. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Marcos, TX 78666

Matthew

Job Details: 01/03/2023

Arrived onsite for washer not spinning. Upon arrival inspected unit. Put in diagnostics and unit failed to agitate or spin. Unit only humming in agitating and spin cycle. Inspected underneath unit and found Failed capacitor and leakage. Unit will need capacitor replaced. All other components seem to be functioning properly. Office to reschedule ; ordrng 1 W11158830 (Capacitor)

We serviced a

KITCHENAID RANGE

Model KOCE500ESS11

Near San Marcos, TX 78666

Matthew

Job Details: 01/03/2023

Arrived onsite for microwave (oven combo) not functioning. Upon arrival inspected unit. Tried troubleshooting but kept encountering F6E8 lost communications with microwave appliance manager error code. Also found when trying to run a cycle the message open /close door was appearing. Cavity light not coming on either. Switches seem to be actuating fine. Per tech sheet need to replace appliance manager. Bringing switch harness back. Office to reschedule ; ordrng 1 W11325786 (Microwave appliance manager) and 1 W11093254 (UI) and 1 W11179310 (Control) and 1 W10886919 (Bulb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Kyle, TX 78640

Matthew

Job Details: 01/03/2023

Arrived onsite for damaged refrigerator handle. Upon arrival inspected unit. Found refrigerator door damaged. Need to order and replace refrigerator door. Took pics is SD. Office to reschedule. ; ordrng 1 LW10798950 (Fridge door)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Elgin, TX 78621

Joe Z

Job Details: 01/03/2023

"Arrived onsite for No power. Upon arrival test polarity and is good. Lid is locked . Cannot get into diagnostics to check for error codes. Am getting 120VAC at control. Need to replace control. Ordering control , latch, pump, and panel. Need AUTHO . Office to reschedule ; ordrng 1 W11519742 (Control) and 1 W11394572 (Lid latch) and 1 W11259498 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Kyle, TX 78640

Matthew

Job Details: 01/03/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Manor, TX 78653

Joe Z

Job Details: 01/03/2023

"Arrived onsite for both sections not cooling and compressor just clicks. Upon arrival test unit and compressor starts then turns off after several seconds. Compressor pulls 9amps. Need compressor replaced. Ordering AUTHO , r600 Kit, nitrogen, access valve, due dryer. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clifton, TX 76634

Jonathan M

Job Details: 01/03/2023

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Did confirm the customers complaint and attempted to run the unit through diagnostics. Found no stored error codes but could not get the unit to enter into the diagnostic cycle or start any components during the component activation cycles. Spoke to JC and was advised that the issue would most likely be with the control. Ordering both the controller and the user interface for repair. The office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11419171 (Control) and 1 W11478526 (UI fascia)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78747

Luis

Job Details: 01/03/2023

"Arrived on site for loud buzzing noise while dispensing ice and excessive crushed ice while dispensing cubed ice. Tested ice dispenser with container removed solenoid working found loud noise from dispenser motor,checked container found back connection to cork screw defective. Ordering dispenser motor and parts; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 WPW10317991 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC0FS1

Near Georgetown, TX 78633

Lou

Job Details: 01/03/2023

"Arrived on site to inspect venthood blower making a grinding noise. Upon further inspection, I tested the unit in all speeds and found the blower wheel is making the grinding noise. I removed the blower assembly and found the wheel damaged/broken (photo). The part I arrived with is damaged in the box. I am ordering the blower wheel and scheduled return service for 01/06/23. Attempted to contact the builder and left a voicemail. Unit left unplugged for safety.; ordrng 2 W11099714 (Blower wheel)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mss25n4mkz04

Near Austin, TX 78736

Scott

Job Details: 01/03/2023

Arrived on site for for fresh food door not closing properly. Found upper fresh food door severely warped unable to close gap . Ordering door . No water leaks detected at time of service. Call to set return ; ordrng 1 W10912110 (Fresh food door ss)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Austin, TX 78736

Scott

Job Details: 01/03/2023

"Arrived on site for garment stuck under agitator. Unable to remove agitator. Had to break agitator, replaced agitator. Ran diagnostics and unit is making a lot of noise in agitating and spin cycles . Found oil leaking from gearcase. Ordering AUTHO, gearcase ,slider clutch , also reordering agitator again if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W10868473 (Gearcase) and 1 W10447975 (Slider) and 1 W10564013 (Tub nut) and 1 W10817398 (Clutch) and 1 W10821990 (Agitator) and 1 Autho"

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Leander, TX 78641

Kimo

Job Details: 01/03/2023

"Arrived onsite to install previously diagnosed parts. Upon arrival I install the valve, burner head and knobs. And tested the unit and found that the unit was operating as designed. But the far left valve stem was bent I am ordering the valve. Office to reschedule.; ordrng 1 W11338090 (Valve)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waco, TX 76704

Jonathan M

Job Details: 01/03/2023

Arrived on site for a washer that has a couple broken parts for the lid lock assembly. Inspected unit and work area. Found the bezel and the latch completely broken therefore making it unable to latch properly. Will have to order the bezel and replace both the latch in the basil at the same time for full repair. Ordering the part in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11545554 (Bezel)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hutto, TX 78634

Cliff

Job Details: 01/03/2023

"Arrived on site to replace previously ordered parts for washer. Replaced motor, shifter, and capacitor, and found unit is agitating but shuts down in spin. Control is damaged verified continuity of wiring harness but will replace along with control to ensure no partially broken wires. Office to set return appointment. ; ordrng 1 W11116592 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lorena, TX 76655

Jonathan M

Job Details: 01/03/2023

Arrived on site for a dishwasher that is splashing an F6 E1 (UI cannot hear ACU) error code. The customer advised that he has unplugged it because the unit will not respond and will just flash that error code message. Plug the unit in and did confirm the customers complaint. Replaced the control and tested the unit. Found the unit still doing the same thing. Ordering the user interface consul and housing and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11460962 (UI) and 1 W11460908 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hutto, TX 78634

Cliff

Job Details: 01/03/2023

Arrived on site to replace previously ordered parts for dishwasher. New panel was dented and I am reordering it. Office to set return appointment. ; ordrng 1 W11174872 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, TX 78664

Cliff

Job Details: 01/03/2023

Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjusters broken and they will need to be replaced to complete repairs.; ordrng 1 W10712395 (Adjuster kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Round Rock, TX 78665

Cliff

Job Details: 01/03/2023

Arrived on site to diagnose a refrigerator that is not producing ice and has lights not working. Found broken wire at fc hinge and repaired wiring. Icemaker is now functional. Replaced lower crisper led and no change in lights. Failed module is unknown at this time but has stressed other modules in the circuit. All cabinet leads in rc to be changed at the same time to prevent further issues. Office to set return appointment. ; ordrng 1 W11226500 (Top led diamond control) and 3 W10876365 (Led strip)s and 3 W11130208 (Led module)s

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Austin, TX 78702

Wesley

Job Details: 01/03/2023

Arrived onsite and found unit stacked in closet. Found unit operating with no spin function. Lock works and no saved error codes. Returning with control and rotor stator to repair. Maintenance to unstack and move unit for repair. ; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lakeway, TX 78734

Leonardo

Job Details: 01/03/2023

Arrived on site to test unit for upper rack falling. Test unit and found broken adjuster. Will order new adjuster kit W10712395 office to reschedule ; ordrng 1 W10712395 (Adjuster kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADB2

Near Spicewood, TX 78669

Leonardo

Job Details: 01/03/2023

Arrived on site to replace ui and console. Replaced ui and console test unit and unit test good. Now lower rack wheels are broken not allowing rack to pull out. Ordering new wheels office to reschedule ; ordrng 4 W10195416V (Bottom wheels)s

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78130

Kevin

Job Details: 01/03/2023

"Arrived on site and inspected ovens and found there is no tones when buttons are pressed or when oven reaches preheat. Confirmed sound is turned up to maximum, customer has attempted to set up Wi-Fi and oven will not find network. Attempted again twice while on site and it will not connect. Will bring back another control panel to see if this makes a difference; ordrng 1 W11297709 (Console)"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Austin, TX 78745

Scott

Job Details: 01/03/2023

"Arrived on site ,replaced both spark modules , sensor , and control. Also found power cord had been spliced open bye anti tip bracket , temporarily repaired cord till we can return with new cord . Ran preheat for 4 cycles ,all checked normal. Let oven cool down and started preheat several times . All fired on first or second click . Ordering power cord . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10624590 (Power cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78132

Kevin

Job Details: 01/03/2023

Arrived on site and found deli cover plastic is cracked a new one will be needed; ordrng 1 W11228264 (Cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78704

Luis

Job Details: 01/03/2023

Arrived on site for cooling issue. Found ice build up on freezer evaporator cover diagnosed unit not defrosting will order harness and control kit; ordrng 1 W11614809 (Harness freezer)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78742

Scott

Job Details: 01/03/2023

"Arrived on site for washer starting cycle then just ending cycle . No error codes . During wash cycle unit was slow to actuate and getting gear to grind . Replaced actuator. Same issue . Ordering cap ,control and cam . No water leaks detected at time of service. Set return 1/6; ordrng 1 W11603811 (Control) and 1 W11428524 (Cap) and 1 W11448788 (Lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Round Rock, TX 78681

Kimo

Job Details: 01/03/2023

"Arriving onsite for a refrigerator that is making very small amounts of ice, up arriving I tested temps and found 0*fc 5*ice box. I checked the thermistors and found them all good though the ui. I perform a ice maker fill test and found that it fill properly. The a harvest test and found that the ice maker harvested properly.I check codes and found that a e1 no cool code was stored. I did find that the compressor was running along with the fans at this time. The customer did inform the that they found water in the pan-ui area due to this I am ordering the pan-ui,main control, ui and the lh rc door switch because while inspecting the unit i found that when I wiggled it up and down the lights flickered. And also the ice maker. Returning tech to level unit, office to reschedule. ; ordrng 1 W11579560 (ICEMAKER) and 1 WPW10624574 (CNTRL-ELEC) and 1 W11577100 (Ui) and 1 WPW10769076 (Pan-ui) and 1 W11289496 (Oh rc door switch)"

We serviced a

LG WASHER

Model WT7305CV

Near Austin, TX 78753

Matthew

Job Details: 01/02/2023

Arrived onsite for washer making buzzing sound during drain. Upon arrival inspected unit. Ran unit to fill then drain to activate the drain pump. Ran pump and found no excessive noise. Tested unit again and invited customer to listen. Customer stated at this point sounds normal. Ran spin as well to test motor components due to pump normally running when in spin cycle. Spin was normal. Notified customer that may have had debris that was flushed out. Customer will monitor. Job complete

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KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose refrigerator that had been losing cooling. Examined unit and found cool air coming out of freezer side, but nothing excessively cold. Checked compressor and found compressor was scalding hot. Checked entire sealed system, heat exchanger, and pan heater for leaks. Only place I saw ANY freon was at the Schrader valve for the dryer. I tightened the valve and checked pressures. Found equalized pressure was only 42psi, with my system pressures at -20 low, and 95 high. I talked with SW about findings, and agreed there either was a small leak at the Schrader valve, or a leak in the cabinet. I let my customer know that the leak is likely in the cabinet and unfixable, however we can evacuate and charge the system with the tightened schrader valve to confirm that was the source of the leak. Evacuated system and charged to MFR spec. Verified improved pressures. Informed customer that if unit loses cool again its leaking in the cabinet and we will not recharge again. Call complete."

We serviced a

FRIGIDAIRE RANGE

Model FFEF3054TSF

Near Georgetown, TX 78626

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose range that had a short from an indicator light. Customer had rear panels removed and showed me where the infinite switch indicator light had broken off and touched the rear panel, causing a spark. Examined unit and found the light lens had broken in half, which is why the light hit the rear panel. I adjusted the wires a bit and replaced the lens to resolve. Call complete."

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WHIRLPOOL WASHER

Model WTW6120HW0

Near Austin, TX 78748

Scott

Job Details: 01/02/2023

"Arrived on site for washer making noise during spin cycle . Ran diagnostics and belt is squealing during spin . Replaced belt . Reran diagnostics all is quiet .No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/02/2023

"Arrived on site and found no saved error codes, ran a diagnostic cycle and Didnt find any issues. Inspected incoming water and valve is working properly and there is no sediment buildup. Found incoming water maxes out at 108? at kitchen sink and takes over two minutes to get hot. Dishwasher at this time is operating as intended

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WHIRLPOOL WASHER

Model WFW9500TW01

Near Driftwood, TX 78619

Kevin

Job Details: 01/02/2023

"Arrived on site and found dog hair between glass and bellow, there is water trails down the front of the washer where it dripped. Removed lower panel and didnt find any evidence of leaking anywhere else.

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WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Georgetown, TX 78628

David Z

Job Details: 01/02/2023

"Arrived on site to diagnose wall oven with no power to unit. Customer said they went to use it recently and it had a dead display. Found good incoming voltage and polarity, breaker was not tripped. Found thermal fuse open, likely due to power surge. Replaced thermal fuse and tested preheat. Found proper operation.

We serviced a

GE REFRIGERATOR

Model PFSS5RKZASS

Near Killeen, TX 76549

Tyler

Job Details: 01/02/2023

Arrived on site for refrigerator needing previously diagnosed inverter control. Upon arrival installed part then reassembled and tested unit. Found compressor turning on and unit starting to cool. Informed customer to give unit 24 hrs to stabilize temps. Collected remaining balance. Call complete

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KENMORE WASHER

Model 110.459664

Near Austin, TX 78746

Wesley

Job Details: 01/02/2023

Arrived onsite for washer noise and found terminal bearing failure. Spin basket is NLA for a bearing overhaul. Advised customer on findings. Repair is not viable.

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LG WASHER

Model WT1501CW

Near Austin, TX 78717

Kimo

Job Details: 01/02/2023

Arrived on site to install previously di parts upon arrival I installed new water inlet valve and tested unit and found as designed job completed

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MAYTAG WASHER

Model MHW8200FW0

Near Blanco, TX 78606

Andrew

Job Details: 01/02/2023

"Arrived on site to test unit for not dispensing detergent and bellow molded. Found error f8e2(dispenser system error) per service pointer W10453670A recommended replacing actuator motor. Also recommended replacing dispenser as detergent pump not engaging. Replaced bellow, tested unit in diagnostics with no issues. No leaks detected.. Job complete.

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KITCHENAID REFRIGERATOR

Model Krfc704fss02

Near Round Rock, TX 78664

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty water valve and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

FRIGIDAIRE DISHWASHER

Model PLD2851RDC1

Near Pflugerville, TX 78660

Cliff

Job Details: 01/02/2023

"Arrived on site to diagnose a dishwasher that is not starting cycles. Found main control shorted and due to age, rusting racks and cost, homeowner is replacing unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Pflugerville, TX 78660

Cliff

Job Details: 01/02/2023

Arrived on site to diagnose a refrigerator that is leaking and lights not working. Found upper rc led module failed and defrost drain clogged. Cleared drain and replaced led. Tested unit and found all is functioning properly at this time. No water hooked up to unit.

We serviced a

KENMORE DISHWASHER

Model 665.14753N511

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the diverter failure in the sump/motor assembly, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

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KITCHENAID REFRIGERATOR

Model KSSC42FKB02

Near Austin, TX 78735

Scott

Job Details: 01/02/2023

"Arrived on site ,replaced main control. Unit condenser fan and compressor are turning on . Unit is no longer beeping or chirping.

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WHIRLPOOL WASHER

Model MVW7230HW0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"MVW7230HW0 Arrived to inspect t filling. I retrieved errors from service test mode and found F7E4 and cleared for testing. Full function of the water valves was present and the unit proceeded through service test mode to agitate an spin and I found the basket would not engage. Inspection revealed the slider had failed and required replacement. I advised the customer there was a very slight amount of gear case oil starting to leak, but it was in the very early stages and the customer elected to not replace the gear case assembly at this time. I advised the customer with detergent amounts to hopefully prevent any further seal wear and then to prolong the life of future machines. I replaced the slider with truck stock and recalibrated. All functions resumed normal operations and the unit completed the service test mode as designed. No leaks observed during service. used 1 W10734521 (Slider Assy) from stock"

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MAYTAG DRYER

Model MED7230HW0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 01/02/2023

"MED7230HW0 Arrived to inspect error and unit not starting. I entered service test mode and found F3E1, F2E1 and F3E2 stored in memory. I tested the thermistors from the control and found no issues. I removed the outer panels and tested sensors directly and reseated all wiring, noting the exhaust thermistor connectors were excessively loose. I corrected the wiring deficiencies and retested. Operational test good, steam dryer, no leaks observed during service.

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WHIRLPOOL MICROWAVE

Model KMBS104ESS02

Near Bee Cave, TX 78738

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for display not working. Test unit and found bad control board. Replaced board. Test unit and unit test good job complete.

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JENN-AIR DISHWASHER

Model JDB8910AWS

Near Austin, TX 78703

Wesley

Job Details: 01/02/2023

Arrived onsite and replaced the valve due to failure to fill. Dishwasher is now set up to run properly. Also found unit has a hot water supply problem and will not fill. Unit will require water supply.

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WHIRLPOOL DRYER

Model WGD6400SW0

Near Wimberley, TX 78676

Andrew

Job Details: 01/02/2023

Arrived on site to test unit for loud grinding noise. Found idler pulley had bearing broken off causing idler to have excessive play. Replaced idler and drive belt. Noise is no longer present. Advised customer to replace vent hose and not push dryer up against wall to allow proper air flow. Job complete.

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KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Austin, TX 78734

Luis

Job Details: 01/02/2023

"Arrived on site for no cool and loud noise. Loud noise due to ice hitting ice box fan blade,removed freezer cover found evaporator incased in ice,fresh food not cooling diagnosed a defective harness and main control. Defrosted evaporator replaced harness assembly,installed updated control kit. Ran diagnostics all test passed.

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KENMORE REFRIGERATOR

Model 106.5171341

Near Austin, TX 78733

Luis

Job Details: 01/02/2023

"Arrived on site. Per customer evaporator incased in ice customer defrosted unit,removed evaporator cover ran diagnostics heater powered on,bimetal reading closed,diagnosed control issue,replaced main control powered unit on ran diagnostics bimetal reading closed exited diagnostics compressor and fans powered on.

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WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Austin, TX 78717

David S

Job Details: 01/02/2023

"Arrived on site for oven display not working. I inspected the unit and work area. I found the console display off but the oven light still works. I gained access to the main control and tested the harness. I found the harness showing good continuity. I tested voltage from the control to the UI, I found good dc voltage. Indicating the console is receiving power but not powering on.

We serviced a

LG REFRIGERATOR

Model LMXS30776S/03

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site for lg icemaker leaking. I inspected the unit and work area. I found the ice bin iced over. I cleared the ice and tested the dispenser door. I found it sealing properly. I inspected the icemaker and found it in good condition. I inspected the fill tube and found it covered in calcium causing it to change the flow of water. I cleaned off the calcium of the fill tube and reassembled the unit. I tested the icemaker fill and found it working properly. The calcium build up was changing the flow of water making the ice maker leak.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site for dryer not drying the clothes. I inspected the unit and work area. I found the unit heating. I tested the sensor dry function and found it working properly. I tested the air flow from the unit. I found when it is attached to the exterior vent there is now air flow. The exterior vent needs to be cleaned.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Round Rock, TX 78681

David S

Job Details: 01/02/2023

Arrived on site to install previous diagnose parts. I gained access to the right side door gasket and replaced it with new. I gained access to the drain tube and replaced it with new. I reassembled the unit. The unit is now sealing properly.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JV0

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/02/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the main control and tested the unit. Found the unit turn on and operate as designed but did not have any issues keeping the broil element on. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Buda, TX 78610

Kevin

Job Details: 01/02/2023

"Arrived on site and inspected dishwasher and found rack adjusters are broken. After replacement rack adjusters are working properly, job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Martindale, TX 78655

Kevin

Job Details: 01/02/2023

"Arrived on site and inspected refrigerator and found fresh food door will not close all the way. Inspected interior of fresh food section and found a refrigerator accessory suction cupped to the inner liner is making contact with the top door bin and keeping door from closing. Removed refrigerator accessory and a door Will close properly now. job complete

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KENMORE REFRIGERATOR

Model 795.7205312

Near Harker Heights, TX 76548

Tyler

Job Details: 01/02/2023

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found all fans running along with no ice build up on coil. Found compressor receiving correct voltage but not running. Informed customer of findings and for sealed system replacement of following parts TCA38151706 (compressor), EBR75234712 (control), W11506635 (access valve), WPW10143759 (uv drier),

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Temple, TX 76502

Tyler

Job Details: 01/02/2023

"Arrived on site for washer off balance and making a loud noise. Upon arrival confirmed issue. Found no errors in diagnostics. Found no debris in drain Asmara other clogs. Cloud t remove rotor bolt but was able to look through and inspect stator coils and bearing and found large signs of rust ofOccuring and bearing would wobble during spin cycle, found unit is in early stages of tub bearing failure and will need findings reported. W10921996 (tub), W11261207 (stator), W10916241 (rotor), W10797525 (rotor screw), W11035597 (stator screws)

We serviced a

LG REFRIGERATOR

Model LMXS30796S/01

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and ice in the tray. I pressed the test key and the ice maker began to harvest and then it filled with water. I retested and it operated as designed. I could see the tray sticking on the left side, but would eventually work itself free and harvest completely. Customer advised that since it operated in test mode twice, they would monitor the ice maker and if it continues to fail, they would contact our office and schedule service No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE COOKTOP

Model FEC30S6ABC

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect cooktop element not working. Upon further inspection, I tested the burners and found the front right burner does not get warm. I found the back left corner of the glass cooktop was broken (photo). I had my customer sign a waiver of damages from removing glass cooktop. I raised the cooktop to find the elements attached to the cooktop. I researched the glass cooktop and found it discontinued. I advised the customer of my findings and advised the cooktop is discontinued. Also advised that if I move forward with repairs, there is a potential that with the cooktop already broken, there could be more damage done trying to replace the element. Customer advised that the unit is old and theyll replace the unit.. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW86HEBC2

Near Georgetown, TX 78628

Lou

Job Details: 01/02/2023

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1 & F9E1. Cleared the codes and continued with testing. I found the valve not opening fully and not allowing enough water into the drum (F8E1). Once the drain pump came on, it was loud and struggling to drain the water (F9E1). Stopped testing and pulled the unit out and got access to the drain pump. I removed the pump filter and found a large amount of debris inside the filter (photo). Cleared the debris and re-installed the filter to the pump. I removed the water hoses and found a large amount of debris inside the valve screens (photo).Removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

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WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 01/02/2023

Arrived on site to test unit for unit not working. Test unit and found water in the drip pan. Cleared water test unit and unit test good job complete.