"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum but did not hold. Charged with nitrogen and was loosing pressure. Disassembled evaporator compartment and checked for leaks. Found bubbling coming from in between freezer and fridge compartment in center divider. Called tech line and spoke to Spoke to Bruce SR#7736355038. Sprayed down area with bubble solution and identified leak for tech line. Whirlpool will contact customer on moving forward. Job complete"

Arrived on site for dishwasher not draining . Found plug in disposal still present . Removed plug . Unit is now praising properly . No other issues found . No water leaks detected at this time. Job complete .

"Arrived on site to test unit for knocking noise, tested unit found a off balance error code, customer stated that it ran good on first cycle but started to bang on the next, ran full diagnostics cycle, all components working properly, gear case has no signs of failure, explained to customer the basic operating procedures, if it happens again pause cycle a adjust cloth , unit is running as designed, no leaks detected job complete"

Arrived on site for refrigerator. Upon arrival customer wasnt aware unit wasnt dispatched oow. Customer wanted to contact whirlpool before proceeding with any repairs. No service preformed call complete

Arrived onsite for DW that is not starting. Upon inspection I found that the knock out in the disposal was not removed causing the drain pump not to pump the water out of the unit causing the unit to think its flooded so it wouldnt start. I removed the knock out and tested the unit several times and found the the unit s now operating as designed.

"765321 Arrived on site to test unit for not heating. Found bad magnetron. Replaced inverter and magnetron, unit now working as designed

Arrived on site and replaced damaged door and name plate. All functions check normal

"Arrived on site to diagnose refrigerator dropping slabs of ice and filling the RC compartment with water. I examined the RC compartment and found water and ice slabs a 1/2 inch thick coming from the evaporator drain. I found the icemaker is also not fully twisting to drop ice cubes and double filling and leaking out. I replaced the icemaker to resolve this. I attempted to steam out the drain and found the drain was choked out with foam, and will not even allow steam to penetrare from either side. Called tech line and spoke with Andrew, SR7736349128.

"Arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the valve not functioning and allowing water to dispense into the reservoir. I removed and replaced the valve and retested and found the filter was past due to be replaced. I replaced the filter and retested and unit is operating as designed. No water leaks observed during service, job completed."

"MVWC465HW3 Arrived to inspect noise during spin. Service test mode showed F2E3, as the only stored error code. Manual test mode, high speed spin revealed the unit would shift to spin mode and operate. I did not hear any unusual noises during manual testing and inspected the gear case area. I found the belt loose and there was some splutch chatter. As a precautionary measure, I replaced the belt, splutch and shifter and the capacitor for being right at the lower 5% allowable of its capacitance. Further inspection revealed the F2E3 returned after clearing codes and the unit would not calibrate. The harness connector for the left-most switch, the Soul Level was not fully seated. After correcting, the code self-cleared and I was able to calibrate the unit. Operational test good, no leaks observed during service."

Arrived on site to replace lower sensor. Replaced sensor test unit and unit test good fan turned off.

"Arrived onsite for a washer that is leaking at the bottom center of the unit,Upon arrival we removed the dryer off of the top of the washer and then the top of the washer and ran the unit monitoring foe any leaks coming from an of the hoses and fittings on the inside of the unit and found that there was no leaks there. We then flipped the unit up and checked for leak as the hoses and drain pump underneath the unit and found none we connected Lion at techline and made him aware of our finding and it was determined that there was no clear repair for this no parts were replaced at this time customers may contact customer care for further steps sr#7736345598"

"Arrived on site for range, inspected unit and work area. Customers complaint was screen would freeze or oven would randomly start on its own. Entered diagnostics and retrieved error code F6E0 for oven UI. Disconnected unit from power and replaced UI and tested. Unit is operating as designed. I advised customer to connect unit to WiFi. Job completed."

"Arrived on site to assemble and replace oven door, replaced parts, door is now functioning properly, customer accepted job completed"

"Arrived on site for a range that has no power. Inspected unit and work area. The customer advised that the unit burners still work, but that the main control with the timer and the clock and baking functions do not work. He advised that there had been an electrical storm, that it passed through recently and, it has not worked since. Checked and verified proper power. Going to the unit. Did find that the unit was not on a grounding dedicated circuit. Did explain to the customer that this can cause this issue and that they will need to get their unit switched over to a proper polarized outlet for future service. Replaced the control and tested unit. Unit is working as designed. Call complete."

"Arrived on site to inspect refrigerator door handle broken. Upon further inspection, I found the RC door handle cracked at the top where it mounts to the RC door. I removed and replaced the handle and tested operation. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new clamp and tested the unit and found no leaks.

Arrived on site for dryer leaking water when in use. Upon arrival found unit had not water lines or steam features available to cause leak. Found evidence of large clog in venting of home that had caused back fill leak in vent of water filling back into home through vent wall. Informed customer that would need dvc asap to resolve issue before using dryer again safely. Call complete

"Arrived on site for no ice. Ran diagnostics icemaker not running through a forced harvest,replaced icemaker ran harvest test passed ran fill test passed."

Arrived onsite for dryer that is making a rattling noise. Upon inspection I found that the blower wheel collar rattling when in use. I used the pads to isolate it from the blower wheel housing. And a pad on the chassis under the motor and tested the unit and found that the noise was gone and the unit operated as designed.

"Arrived on site to test unit for a grinding and rubbing noise, tested unit found shift actuator not disengaging properly causing cam to grind, replaced cam and actuator, no signs of failed gear case, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit not cooling properly, tested unit found RC at 34 and FC at 0, both compartments are cooling as designed inspected condenser coils a found them completely clogged with pet hair causing compressor to over heat and not run efficiently, cleaned out coils and vent, advised customer to mon and if issue returns to call us back

Arrived on site to test unit for missed wired unit. Found bad control board replaced board test unit and unit test good job complete.

Arrived on site to test unit for center burner turning off when on simmer. Found clogged simmer orifice. Cleared simmer test unit and unit test good job complete.

"WSR57R18DM05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, service port and dye drier, after evacuating the system. I pressurized to 140 psi of N and checked for leaks. There were no signs of any leaks at any of the accessible joints and I charged the unit and monitored. After 10 min of run time, I re-checked the evaporator with UV light and found a pinhole leak at the upper left side of the evaporator, within the finned seen. I removed and replaced the evaporator and re-charged the system. The unit operated as designed, no water connections to the unit."

"Arrived on site to diagnose dishwasher that is not draining during use. On arrival unit was switched off. Powered on unit and was able to get it to drain. Filled and tested again and this time motor ran, but did not drain. Cycled and repeated and unit drained successfully several times. Since drain motor is running, only other possibility is that the check ball in the diverter is sticking due to buildup in the unit. I advised customer to run some cleaner through it several times to remove buildup and keep the check ball moving. Sump is not available to replace if the cleaning does not resolve. Customer will clean unit and use.

Arrived onsite for microwave internal cavity light not functioning. Unit is microwave/ oven combo. Pulled unit from wall. Found light failed. Replaced and tested. Unit is now functioning properly. Job complete

Arrived on site and replaced previously diagnosed bake element. Tested unit to 350 with no issues. Unit working as designed.

"Arrived on site. Ran diagnostics vibration noise while compressor running,removed cover adjusted tubing in compressor compartment,reinstalled cover noise no longer present"

Arrived onsite for washer not starting a cycle and selector knob not functioning. Upon arrival inspected unit. Found 5/1 errors for latch. Tried running auto test but failed. Ran latch tests and failed. Replaced latch. Tested unit and unit is responding properly. Job complete

"Arrived on site to diagnose refrigerator not cooling. Examined unit and found RC at 50, FC at least 40. Nothing freezing in freezer. I found the evap has 1/3 of a frost pattern. Checked compressor and it was running on high, scalding hot to the touch and always running. Symptoms indicate sealed system failure / failing compressor.

Arrived onsite for washing machine not turning on. Upon arrival inspected unit. Verified 120vac . Disassembled and found main board failed.

Arrived on site for washer needing previously diagnosed ACU and ui console.upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no leaks and washer completed cycles without sporadic time changes to display. Call complete

Arrived onsite for clock not operating correctly. Upon arrival customer states that after about a week the clock is not the same time as microwave. He said he was told to connect to WiFi but cannot. Test unit and unit is operating correctly. Unable to make a connection to WiFi. Advised customer to contact WiFi team . There is no repair to be made at this time. Job complete

"MDB8959SKB0 Arrived to inspect leak from tub. A prior company had been about and claimed the tub was leaking. I found the area and verified no leaks, through four complete service mode tests. The two deficiencies found were the drain line was incorrectly routed through the outside of the left rear leg, causing he rubber connector portion of the line to kink, which is known to be an issue that can cause overflow conditions. Secondly, the OWI sensor was not fully installed and I could see the seal, which was supposed to be at least 1/4 within the sump housing and not visible. I corrected the two issues and tested. No leaks observed during service.

"Arrived on site replaced defective diffuser,shelf and drawer tested operation on drawer and diffuser unit working as designed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and ice container and tested the unit. The unit began to work and operate as designed. Found no leaks present from the ice maker after the unit filled. Call complete.

Arrived on site and replaced previously diagnosed FC door switch. Also filled in gap of liner and cabinet with silicone. No leaks detected. Job complete.

Arrived on site for unit not turning of. Upon arrival unit is shut off at breaker. Powered unit back on and test unit. Unit is operating as designed. Cannot duplicate the issues. Power cycling the control took care of the issueJob complete

Arrived onsite for center burner would blow it self out when igniting. On inspection the large flame would take 5 servings Belford it would try to lite. When it lit it would blow it self out. The simmer had no issue. I took the dual burner apart and adjusted the position of the igniter. The flame lights form the right going left. It was trying to light the flame left going right and would not ignite until the gas mad it way around the burner to where the igniter was. Then there would be a small explosion and the flame would go out. The unit is open as designed now and no gas leaks detected during service.

Arrived on site to test unit for gas smell. Test unit and no leaks detected from unit or regulator. Found leak coming from shutoff valve. Customer took a video of leak detector going off at valve and not going off at regulator. Job complete.

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Customer said unit did not cool for 3 days, then randomly started cooling again. I examined the unit and found FC set to max, but won't drop under 10 degrees, RC around 40. I checked the compressor and it's scalding hot and also rattling. On further inspection found the compressor severely rusting out as well. Didn't see rust anywhere else on initial inspection. I advised the customer we need to replace the rattling / failing compressor, drier, defrost timer. Talked with SW about estimate and its recommended to have evap and heat exchanger in the event there does end up being a verified leak or contaminants are being pulled in. ordrng 1 WR87X20798 (Compressor kit) and 1 WR30X10093 (Icemaker) and 1 Tj90sf7404 (Access valve) and 1 Wpw10143759 (Drier) and 1 WR86X105 (Heat Exchanger / Capillary)"

Arrived onsite for trapped water in washer and found unit only able to trickle drain indicating a clogged drain trap filter. Unable to access the unit due to so much water being trapped in unit that tipping the unit causes flooding. Advised customer that water would have to be slowly removed from the unit with cancel drain feature to allow access to drain trap. Unit cannot be accessed without being reasonably emptied prior to service as to allow unit to be tipped for drain trap access. ; O-emld tckt

Arrived on site to test unit for unit not being able to go in to self clean. Test unit and found console is for a double oven. It has correct model number. Ordering new console office to reschedule ; ordrng 1 W11598138 (Console)

"Arrived on site and inspected dryer and found after running for several minutes with hose attached noise can be heard. Disassemble dryer and sound lower wheel has a crack in it. Replaced blower wheel, blower housing, and motor. After reassembling new motor will not run. Reconnected old motor and it is working. New motor is defective out of box and will need another replacement.; ordrng 1 Wp697772 (Blower wheel) and 1 W10888146 (Blower housing) and 1 W11549461 (Motor)"

Arrived on site for refrigerator needing previously diagnosed ice maker and ice door seperator. Upon arrival reconfirmed issue and installed both parts. Found ice door sealing as designed as well as ice maker stopping fill cycle at 7 seconds as designed with no leaks. Call complete

Arrived onsite and found unit operating with failed switch interlock alignment preventing normal operation. Corrected unit by replacing switch harness. Advised customer on repair. All checks good. Unit is now operating as designed.

"Arrived on site for refrigerator. That is still intermittently parents off off. Inspected unit and work area. The customer advised that the unit worked for about five weeks before stopping cooling again they advised that theres no specific time that it happens but that temperatures in the refrigerator will get up to the 50s before the unit recalls and starts working again. Found temperature in the freezer and refrigerator sections at 1?F and 40?F. I called whirlpool techline and spoke to Kurt SR# 7736349133. He had me run it amp draw off the compressor to confirm that there was not an issue with the sealed system. Found the unit measuring 9.2 to 9.35 A while running. He advised that this was perfect. I did check the compressor and did not find it overheating. He advised that based on all of our service done on this unit that the most likely issue would be with the user interface.

"Arrived on site to test unit for not functioning properly, tested unit found F2E1 error code( shorted key) cycled power and checked connections, error code is still popping up, will need control to fix unit, control is on order but did not receive it in time, when control is received office will reschedule ; ordrng 1 W11620481 (Control)"

"Arrived onsite for washer not completing a wash cycle. On inspection found the capacitor had gone bad, there was oil on the pulley cover and the floor. Installed the capacitor W11395618 from truck stock to fix the issue. The unit is operating as designed and no water leaks detected during service."

"Arrived on site and found no saved error codes, ran all functions in diagnostic cycle and found no excessive noise. Customer said noise happens in last 5 minutes of cycle. Customer asked it to be reran with a load of towels. Customer provided a small load of towels and re ran diagnostic cycle 12, Machine is now noisy while spinning. Disassemble washer and found front lower counterweight is not tight/secure. Removed front panel and corrected counterweight. Washer is not running properly, job complete"

"WDF330PAHB0 Arrived to inspect dishwasher not completing cycles. There no stored error codes and service test mode showed all functions to be present and operating as expected. I did find the drain line was too low, right at the level of the bottom of the sink basin. Due to the description of the issue and my findings during testing, the drain likely backed up during operation due to the incorrect drain line installation and I corrected, verifying the drain line now is routed up the the level of the top of the left drain basin. Operational test good, no leaks observed during service.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to replace previously diagnosed FC door, verified from customer what the issue is, customer stated that water dispenser works and then stops but started to work a week ago again, exposed reservoir and found and found a gap between foam insulation and liner, cold air from evaporator is freezing the reservoir, sealed gap with perma gum raised temp in RC to 38 and replaced damaged toe kick, door replacement is not needed, unit is running as designed, no leaks detected job complete"

"Arrived on site for a wash machine that is just buzzing and not starting a cycle. Inspected unit and work area. The customer also advised that the lid does not seem to be sitting flush with the cabinet. Found that the washer top was not aligned with the cabinet. Remove the screws out of the top and realigned the top to fit properly over the cabinet. Plug the unit in and found the unit immediately go into a drain. Attempted to get the unit to stop draining, but was unsuccessful and because the unit was draining, the lid would not unlock. Found an F9. E1 (long drain) error code. Ordering the control and drain pump for repair. Rescheduled the customer to 5/11.; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"

"Arrived on site and inspected washer and found standing water in tub. Homeowner has not use the washer in four days. Set washer into a diagnostic cycle and ran drain function and it is working properly. Allow water to fill with water and agitate and found a small tear in the bottom of the fellow causing it to leak. Hole in gasket does not explain standing water in tub. Water may be from a weeping/leaking valve assembly. If on return standing water is there again recommended replacing valve; ordrng 1 Mds47123604 (Bellow)"

"Arrived on site replaced fan scroll , and tracks on middle shelf . All seems to fitting properly. Also permagummed top of scroll to prevent freezing water tank. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for lower oven not heating, tested unit found failed blow igniter, igniter provided is not the correct one, ordering correct igniter and reschedule ; ordrng 1 W11596211 (Lower oven bake igniter)"

"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was unit would display error code F1E5 and door not detected closed. Im ordering a new inner microwave door and interlocks if needed. Will also need to replace magnetron and appliance manager. CNOTE-AUTHORIZATION; ordrng 1 W11600214 (Inner door) and 1 Innerlocksswitches and 1 CNOTE-AUTHORIZATION (CNOTE-AUTHORIZATION)"

"Arrived on site to inspect wall oven with no power. Upon further inspection, the customer provided photos of the unit control panel showing error codes F6E1 and F9E0. Customer advised that they cycled power at the breaker 3-4 times and after getting the error codes the unit never came back on. I removed the control panel and tested the fuse and found it bad. I removed and replaced the fuse and cycled power and the unit came on and began showing the mentioned error codes. I cleared the codes in diagnostics and before I could begin testing, the F9E0 error came on again. I pulled the unit out onto my oven dolly and tested the control and found from PX1-1 to PX3-2, I had a constant 240V. I cleared the code and tested the unit in Bake at 340 and tested voltage to the bake element and hood no voltage and then the error code came back on.I removed and replaced the main control and tested and found the thermostat is bad. I removed and replaced the thermostat and retested and unit is operating as designed. Retested unit while packing up tools and unit is operating as designed. Job completed."

"Arrived on site disassembled dryer and replaced belt, dryer is now working properly

Arrived on site to test unit for missing support. Will order new support. ordrng 1 W10909479 (Support)

Arrived on site for washer. Upon arrival found I didnt have drain pump needed for repairs

"Arrived on site for ice machine not making ice . Unit was running and making a lot of noise . Found unit running dry . Ran diagnostics and found valve failed . No water leaks detected at this time. Job complete"

Arrived onsite for a dryer that is tripping the breaker as soon as it is plugged in. I found the dryer neutral wire connected to chassis ground with the power cord ground causing the issue. I moved the neutral wire to the neutral lug on the terminal block and tested the dryer. The unit no longer trips the breaker and it is heating and tumbling as designed. After leaving the job I talked with the previous tech and he thinks he didnt connect the sensor bar harness. I let CS know and called the customer letting her know and what would happen if the harness wasnt connected and explained that she could use it in time dry until we get back to correct it. Office to check with the customer and RS if needed.; O-emld tckt

"Arrived on site to test unit for not advancing past dense mode in any wash cycle. Found unit not agitating or spinning but motor is humming. Replaced run cap, belt and cam. Unit now working as designed. No leaks detected. Job complete."

Arrived onsite for failed interior drain hose. Replaced hose and tested. Unit began leaking during test. Found external issues causing tub to pump failure. ordrng 1 W10802689 (Tub to pump hose)

"Arrived on site and Found control panel has no sound when buttons are pressed. Replaced control panel and it is now working properly, job complete"

"WRS325SDHZ01 Arrived to inspect no ice. FC temperature was -5?F and RC was 36?. I found the ice maker within the unit was an after market and it had failed internally, having two electrical failure points, viably within the gear head assembly. I verified valve actuation, but there was a mass of ice within the fill tube and it will need to be cleared. Further inspection revealed the RC door, bottom right corner had shipping debris within it and it was incorrectly adjusted as well. The debris and position allowed excessive room airflow to circulate through the unit, likely the reason for the now second, ice maker failure. All issues with the door and cabinet alignment were corrected, returning tech may need to remove ice from ice maker fill tube. Office to contact the customer to arrange return service. No leaks observed during service."

"Arrived on site for no ice. Ran diagnostics E5 error diagnosed a defective icemaker replaced icemaker,power cycled unit ran harvest test passed ran fill test passed."

Arrived on site for unit starts then stops and gives error code. Upon arrival ran diagnostics and got F7-E1 tachometer missing or wrong signal. Raised unit and inspected motor found belt off of pulley. Motor pulley has failed. Need to replace belt and motor. Ordering motor. Office to reschedule ; ordrng 1 W11026785 (Motor)

Arrived on site to test unit for freezer frosting up. Found top of door gasket was not sealing causing air leak. Heated and formed gasket with heat gun. Unit now sealing as designed. Advised to leave door closed for at least 2hrs to allow gasket to form properly. No leaks detected. Job complete.

Arrived on site for refrigerator not dispensing ice correctly per customer on arrival. Upon arrival confirmed complaint found cause of failure was ice guide not being swapped over when ice door was replaced. Rescheduled customer for 05/13/23 to complete repairs with new ice guide WPW10435760.; ordrng 1 WPW10435760 (Ice guide)

Arrived onsite for dryer not drying well and was able to determine poor airflow the cause of the failure. Advised on correcting the issue and having the duct cleaned and appropriately installed without crushing to allow for proper airflow. All checks good.

Arrived onsite for failed grates. Upon arrival inspected unit and found failed wok style grates. Called safety team. Safety granted PL- K16zgv1wPL1. Owing grates. Office to reschedule. Sr#7736319251; ordrng 2 W11380124 (Wok grate)s

Arrived onsite for a dryer that is no longer heating. Upon inspection I found that the unit had no airflow with the vent tube connected and with it off full air flow returned. Up further inspection I found that the heating element had separated. I replace the element and advise the cx to have the vents clean. Cx agreed and I replace the heating element and tested the unit and found that the unit is now heating as designed.

Arrived on site for a refrigerator that has frost occurring in the freezer section. Inspected unit and work area. The customer advised that the unit stopped cooling in the refrigerator section and then began to frost all over the evaporator cover in the freezer. She had unplugged it after this happened due to calling in for service. Found the unit completely defrosted upon entry. Send access to the evaporator and check the heater for resistance. Found proper resistance. Checked the freezer harness for any of the fuses to be open. Found them both within range and showing they were not blown. Replaced the evaporator thermistor and control and tested the unit. The unit began to cool and operate as designed. Call complete.

"Arrived on site to test unit for loud noise. Found idler was seized and rollers were not spinning freely. Also found blower wheel was broken and when heated would cause grinding noise. Replaced all 5 rollers, idler, belt and blower wheel. Unit now working as designed.

Arrived on site for fridge shutting off . Customer had video of unit flashing on and off . Happens randomly . Been a few day since last time it did that .ran diagnostics. Couldnt duplicate power outage . Compressor pulling .9 to 1 amp. Found a bad solder weld on control . Replaced control . Reran all tests again. All tests passed . No water leaks detected at this time

Arrived on site to replace blower. Replaced blower test unit and unit test good.

"Arrived on site to test unit for noise during agitation, tested found noise coming from cam, nut got loose causing the interlocking teeth to grind, replaced cam and tested, u it is now running as designed, no leaks detected job complete"

"Arrived on site for fridge not cooling . Found Units cooling , but ice maker is flooding freezer due to tube not inserted in fill cup on ice maker . Removed ice from freezer liner and properly inserted fill tube . Ranharvest and IM is performing as designed . No other issues found . No water leaks detected at this time. Job complete"

"Arrived onsite for refrigerator damage wheel. On inspection fund the right wheel missing. Pulled the unit out and gain access to the bottom of the unit, replaced the feet assembly and reassembled the unit and rolled the unit back into the cove. Re level the unit. The unit is operating as designed and no water leaks detected during service."

Arrived onsite for unit leaking. Upon arrival inspected unit. Found unit valve failed. Replaced valve. Tested unit and no signs of any other leaks. Job complete

"1234-Arrived on site to test unit for frost build up in FC. Found plastic trim liner had excessive gap causing air leak and frost build up. Last visit on 08/29/2022 noticed gap and filled with silicone with hopes of making it air tight. Found ice formed between linear and made gap larger, was able to put fingers through. Documented with Techline and unit was submitted for review. Job complete. SR#7736354441."

Arrived onsite for oven not heating and f9 error. Determined failure to be weak flow ignitor.Completed repair and tested. All checks good. Advised customer on repair.

"Arrived on site for a washing machine that is still not progressing through cycles. Inspected unit and work area. Replaced of the control as diagnosed per last visit and tested the unit. Still had the same issue with the unit not allowing the drum to spin. Did check underneath the basket and did not find any items stuck between the basket and tub. Check resistance through the motor, shifter, and capacitor, and all tests passed. Removed the rotary switches off my control when trying to get the unit to spin to eliminate any rotary switch issues. Spoke to SW, and was advised that the issue could still be with the motor but at this point due to multiple written off parts, we could not write off any further parts for this unit. Advise the customer and the customer advised that he had already planned on buying a new washer anyway, and did not want to proceed further with any further service. Call complete."

"Arrived on site for a washing machine that is buzzing and is not starting cycles. Inspected unit and work area. Customer advised that the unit did not finish the cycle and began to drain immediately after the cycle it was cleared, she advised that since then, they have run a couple different troubleshooting steps to try to get the unit to work. She advised that her daughter had pushed and held the button for 5 to 10 seconds, and it began to work after that. She also advised that during the drain and spin portion of the cycle, it seems to drain and spin several times before actually completing the cycle. I did explain to the customer that when the unit goes off balance, that typically the unit will be stuck in a drain, and the only way to clear that is to hold the cancel button for at least 5 to 7 seconds. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test, and the unit ran as designed. I did explain to the customer that the drain and spin portion of the cycle is going to go through a couple different spins and drains before it completes and that it is designed to run for at least about 20 minutes. The unit is working as designed. Call complete."

"Arrived on site. Replaced defective recirculating pump,powered unit on pump working as designed

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good and I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures held good and unit is cooling as designed. No water leaks observed during service, job completed."

"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. Ran into diagnostics in for an F0 E5 (off balance load) error code. I ran the unit through manual diagnostics and everything checked good. Ran the unit through an auto test in the unit ran as designed. Ran the unit on a high speed spin for over two minutes and cannot get the unit to bolt. Check the suspension on the unit and found the suspension was good. Did advise to the customer that the issue was most likely with an off-balance load and that certain loads like sheets, blankets, or other bulky items may have a harder time completing cycles. The unit is working as designed. Car complete."

"Arrived on site and replaced water line connectors, job complete"

Arrived on site to diagnose microwave with stationary turntable. Tested unit and found turntable not moving. Toggled the turntable on / off button next to start and verified turntable came on properly. Customer had disabled on accident and just needed to turn it back on. Repair completed.

Arrived onsite and found unit operating with failed console. Replaced console unit is now operating as designed. Tested. All checks good

"Arrived on site to install lid for washer, inspected unit and work area. Installed new lid and did not need the hinges. Tested the functionality of the lid and its working perfectly. No leaks where observed during service. Job completed.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. I cleared the code and continued with testing. As soon as the unit dispensed water into the tub, when the motor was supposed to come on, the drain pump kicked on and water began to leak out onto the floor. I stopped testing and cleaned the water and pulled the unit out to find the drain hose was not attached. I had the customer sign the waiver of damages when working with water. Due to the error code, I removed and replaced the sump/motor assembly and reattached the drain hose properly and tested the unit. Unit is operating as designed with no further leaks. I advised the customer of my repairs. No water leaks observed at the end of service, job completed."

"Arrived on site for dryer not heating. Unit is not heating but would tumble . Ran diagnostics and found control failed .

"Arrived on site to inspect washer not starting a cycle without having to be unplugged and plugged back in. Upon further inspection, the customer advised that the unit will so,e times start and wash a load of clothes, but they will have to unplug the unit and then plug it in to get the unit to finish a cycle. I placed the unit in diagnostics showing no error codes and tested the unit. The unit operated as designed in diagnostics. I ran a speed wash and the unit operated as designed. The customer advised that they will attempt to set the washer on certain settings and it wont respond (turn on). I checked the control harness and all connections were good. Tested voltage at the wall and its showing 122V. Based off the description the customer gave of the issues theyve been experiencing, I advised the customer that there is an issue with the main control or control panel.

Arrived onsite for previously diagnosed parts. Installed the control board and reassembled the unit. Tested unit and it is operating as designed and no water leaks detected.

"JMC2430IL03 Arrived to inspect potato cooking and convection heating. The customer presented two potatoes for testing, they had been refrigerated and were at 36?F. The unit started the cook for the two average sized baked potatoes and 8:54 was the initial cooking time. The unit completed and the smaller of the two was 206? and the larger was 195? internal and cooked approximately 20%. I then attempted a single, 46? degree large sized potato, obtained from a local store and it heated to 196? after 5:33 program time. I advised the customer to attempt potato cooking with room temperature potatos and see if the results are acceptable. Additionally, I advised trying different doneness settings. Convection bake at 375, with a starting temperature of 145? and after 25 minutes the unit reached 325 and then cooled to 140? and I ceased the test and contact tech assist. Spoke with Ed and got cut off. Called back and reached Austin. SR# 7736323910. Through various testing measures, we found the L2 line showing ground. Only one circuit breaker is installed and I verified it cuts power to L1. I advised the customer that there is an electrical supply issue and to ensure both L1 and L2 are supplied to the unit, with N as well. I left the breaker off due to unknown wiring issues. Customer will contact us if there are further issues."