Service History 358 - Appliance Express

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ2

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no power test and found unit has power but control inside door is shorted do to constant moisture accumulation, ordering door replacement, office to reschedule ; ordrng 1 W11196131 (Door), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for MW that is not heating any more. Upon inspection I found the the mag looked good along with the wave guide but I did find the the diode had popped. I replaced it and tested the unit and tested the unit set time and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2023

Arrived on site and replaced diffuser and control per Techline recommendations. Advised to monitor. No leaks detected. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM02

Near Austin, TX 78744

Matthew

Job Details: 06/29/2023

Arrived onsite for unit evaporator freeing over and not cooling properly after last repair. Upon arrival inspected unit. Found drain pan is free and clear. Inspected and found evaporator thermistor out of range. Replaced harness and reassembled. Unit is functioning properly. Job complete

We serviced a

GE COOKTOP

Model CHS950P2M3S1

Near Tow, TX 78672

Paul

Job Details: 06/29/2023

"Arrived onsite for a range with the induction cooktop shutting down after a couple of seconds when any burner is selected. I found multiple stored error codes, F722, F100, F630, F640, F441, F443, F451, & F453. The ovens are working properly so the customer does not have a supply voltage issue. The module needs to be replaced and possibly the induction harness and the oven control. Ordering WB27X30357 CONTROL IND & GASKET, WB18X31599 main harness, WB18X31605 induction harness, WB27X41888 GLASS & TOUCH BOARD & parts authorization.; ordrng 1 WB27X30357 (CONTROL IND & GASKET) and 1 WB18X31599 (Main harness) and 1 WB18X31605 (Induction harness) and 1 WB27X41888 (GLASS & TOUCH BOARD) and 1 Partsauthorization (Parts authorization)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Austin, TX 78731

Vincent

Job Details: 06/29/2023

"Arrived on site to install parts ordered, removed old spray arms and ran a cycle for about 3 min to clear the lines and then installed the new spar arms. Also cleaned the filter and screen. Tested unit and its now operating as designed. No leaks where observed during service."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Georgetown, TX 78628

Lou

Job Details: 06/29/2023

"Arrived on site to install,previously diagnosed and ordered part. Due to the previous new part being damaged, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. I found that the gasket that seals the sump to the tub was badly crimped and causing the leak. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2023

"Arrived on site to test unit for leaking from underneath. Filled tub up with hot and cold water, drain unit and no signs of any leaks. Hoses are all clamped and tight. Water lines are nice and secure. Drain pipe is not clogged or backing up. Ran diagnostics cycle with no issues. Customer does not remember the exact load size that was in unit as it was almost a month ago. Advised customer against over loading. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Georgetown, TX 78626

Gerry C

Job Details: 06/29/2023

"F7E1 was the only code stored in memory and I cleared for testing. The compressor would not start, or even attempt and there was a 5 blink on the original inverter. I verified line VAC present to the inverter and the PWM trigger signal was present. I removed and replaced the inverter and there was no change. The compressor will require replacement. I recommend replacing the compressor, service port, dye drier, inverter and having the main control available. No water connections to unit. Please allow 2 hours for sealed system service. Office to contact the customer to arrange return service. ; ordrng 1 2hrs (Sealed System Service) and 1 W11455229 (Main Control) and 1 W11320585 (Inverter 2) and 1 W11455472 (Compressor) and 1 W10913906 (Service port) and 1 WPW10143759 (Dye Drier)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78703

Luis

Job Details: 06/29/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638,J17MGB1SL1.3"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Tested unit and found the cam melted. Replaced cam and belt and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, TX 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit on and all fans operating. I pulled the unit out and tested amp draw to the compressor and found when it was on, the amp draw was over 10 amps. I removed and replaced the compressor, access valve, and drier and vacuumed the system. Pressures held good and I then installed 5.25oz of R134a refrigerant and monitored pressures. Pressures held good and the unit is beginning to cool properly. I recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

"Arrived on site replaced lower harness , motor , cap, control. Ran diagnostics and ran beginning of quick wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78746

Luis

Job Details: 06/29/2023

"Arrived on site for no,ice. Ran diagnostics E5 error code,unit was just delivered power cycled unit ran diagnostics optics and fan passed,ran harvest passed ran fill passed informed customer to let unit run 24hrs if no ice unit will need a new icemaker and fill tube heater"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found belt shield and all lower components covered in gearcase oil. Need to replace gearcase And lower components. Replaced gearcase W11454372, belt W11239857, capacitor W11428523, cam W10721967 and actuator W11481722. Calibrated unit. Ran a quick cycle and drain and spin cycle. Unit is operating as des. No leaks pre at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for not heating. Found L2 not receiving voltage. When wiggled plug unit would get voltage and element would engage. Showed customer the electrical issue. Advised customer would need to correct outlet issue. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Gerry C

Job Details: 06/29/2023

WDT750SAKZ0 arrived to install previously diagnosed and ordered part. I replaced the outer door panel and tested. F10E2 was stored in memory and I cleared for testing. The unit operated as designed and did not generate any additional errors within service test mode. No leaks observed during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Kyle, TX 78640

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for damaged front panel. Replaced front door glass and nameplate test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78754

Kimo

Job Details: 06/29/2023

Arrived onsite for a washer that is not turning on and will not unlock. Upon arrival I unlocked the unit manually and found that the unit had power to it but yet was unresponsive. ; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CNTRL-ELEC) and 1 W11478526 (PANEL-UI) and 1 W11396717 (PUMP-WATER) and 1 W11449841 (GEARCASE) and 1 W10915700 (STATOR) and 1 W10734521 (SLIDER) and 1 W10915701 (ROTOR)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a rang that seems to be off temperature wise. Upon inspection I found the the oven temp sensor tested out of range. I replace the sensor and tested the unit and found that the unit is now showing temps that are closer to set temps

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lorena, TX 76655

Jonathan M

Job Details: 06/29/2023

Arrived on site for a washing machine that is not locked in the lid. Inspected unit and work area. Did confirm the customer complaint and found the lid lock assembly attempting to lock the lid but not actually latching. Replaced the latch assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for leaking. Upon arrival test unit and unit is operating correctly with no leaks during fill, wash, and drain. Found customer is using regular dish detergent and not dishwasher detergent. Ran unit with a couple tablespoons of vegetable oil to help clear oversuds condition. Unit is operating as designed. No leaks present at this time.job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, TX 78641

Lou

Job Details: 06/29/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice bin and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

"Arrived onsite for MW with no power. On inspection found the outlet had 125vac, gain access to the components and found the fuse was blown, tested the capacitor,diode,magnetron,interlocks,filter board, were all good. Traced the voltage all the way back to the control board. Replaced the control board and the unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Austin, TX 78721

Luis

Job Details: 06/29/2023

"Arrived on site. Found frozen drain,removed ice build up defrosted drain checked water flow through drain good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

"Arrived onsite for previously diagnosed parts. Installed the door that was order to solve a gasket issue. The door did not close the gap, I took the heat gun to see if I could relax the Gasket to make conform to the chaise. It made the gap smaller but there still a gap that I could not get it to close. The heat gun was able to fix the gaskets on the fc door."

We serviced a

LG REFRIGERATOR

Model LSXS26366S/00

Near Burnet, TX 78611

Paul

Job Details: 06/29/2023

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system completely full of refrigerant and just a failed compressor. I replaced the compressor and drier. I added a low side access valve to the new compressor. I connected the jig and upgraded the software for the new compressor. I vacuumed the system and then changed it with 6.17 ozs of R134A. I tested the unit and had good pressures and refrigerant flow. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for not heating properly, tested unit found upper oven reading 25 to hot, lower oven looks good, replaced upper oven sensor calibrated both ovens both ovens reading 348 set to 350, unit is now heating as designed, job completed"

We serviced a

AMANA RANGE

Model AMV2307PFS0

Near Austin, TX 78725

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit powering on, counting down and turntable turning. All is functioning other than no heat. Found high voltage issues with unit.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRH00

Near Elm Mott, TX 76640

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint as I plugged in the unit. Found that the condenser fan would run, but the compressor would not start. Check voltage going to the inverter and found 120 V from the line one side and 7 V DC on The other side. I found that the inverter would not attempt to start the compressor at all. Replaced the hamburger and tested the unit. The unit began to cool and operate as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78744

Matthew

Job Details: 06/29/2023

Arrived onsite to address safety concerns. Unit sparking. Upon arrival inspected unit. Disassembled and found diode exploded. Replaced diode and tested. Unit is no functioning properly. Documented with safety team SR#7736682102. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose refrigerator with ice clumping together. Examined ice and found about 1/8 inch thick ice on top of the cubes. I removed the icemaker and verified a drip coming from the fill tube, caused by a seeping valve. Replaced valve. Verified drop gone.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrqa59cnkz01

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker is off and fill tube tip is frozen, removed the ice and tested, ice maker cycled and filled with water, at this time unit is running as designed, no leaks detected job complete"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Austin, TX 78730

Wesley

Job Details: 06/29/2023

Arrived onsite for ignition issues and replaced burner heads. Unit is now operating as designed. Made adjustment to flame heights and advised customer on reignition design. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Hutto, TX 78634

Gerry C

Job Details: 06/29/2023

"WEG745H0LZ1 Arrived to inspect gas odor. I found the issue was with the oven and not the cooktop. The oven would not ignite and the residual gas from the failed ignition could be detected. I found the igniter was not correctly mounted and both screws were very loose, allowing the igniter to droop, out of the path of the incoming gas. I corrected the issue and tested. The unit operated as designed and ignited at every attempt, immediately. No gas leaks detected during service. I attempted to contact the MFG safety team and report my findings, but the system responded that they were not taking calls at that time. Office to report findings to safety team at later date."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78759

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Customer stated happens a few times a day and just flipped it back this morning. Ran diagnostics and when I test 6- forced defrost, the unit tripped. Reset and continued diagnostics. The only time unit tripped was when initially put into defrost. Tried again and unit did not trip. Notified customer to let unit run for several hrs then force defrost again to see if unit trips again. Called customer back at 5pm and customer stated between 9am-5pm breaker tripped 3-4 times. A second time in diagnostics in force defrost the unit did trip the breaker. Could not duplicate back to back but did on two separate occasions. May be heater. Discussing with service team for plan of action. Will reach back out to customer.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for chimney not installed correctly. Customer had the chimney but its too long. Customer already had old chimney but its too short. Customer is going to talk to builder about moving unit up like an inch or so job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for unit not installed correctly. Secured unit to counter test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Austin, TX 78702

Wesley

Job Details: 06/29/2023

Arrived onsite and tested unit for not spinning fast enough and found unit operating normally while empty no error codes. All checks good. Advised management on likelihood of over load or off balance preventing proper hi speed spin out.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/29/2023

Arrived on site for dryer not heating correctly. Upon arrival found power cord properly connected with a steady supply of 240v. Found air flow blockage around exhaust fan and removed lint blockage. Found unit working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

Gerry C

Job Details: 06/29/2023

"KRMF706ESS01 Arrived to inspect ice issue. I found the actual issue was with cooling. The FC was 37 and the RC 46. The compressor was running, but there was negligible heat in the condenser. The high side discharge was warm, but not hot as it should have been and within several inches from the compressor, the tubing was cooler. A prior servicer had tapped the low side return and had apparently attempted a charge at some point. The unit will require the compressor, dye drier, service port and both evaporators. I found the deli door UI damaged by water and the harness had corroded away as well, requiring the UI and left crisper door. Per service notes, I contacted the MFG and advised of my findings. File #7736751674. No leaks observed during service. The customer will discuss findings with their extended warranty and we will be contact if further repairs are required."

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected dishwasher and found it is full of water. Confirmed drain pump is working properly and knockout was removed by installation. Inspected incoming water valve and found it was cross threaded during installation and is likely weeping due to debris. Replaced water valve and ran a diagnostic cycle and it completed properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, TX 78744

Matthew

Job Details: 06/29/2023

Arrived onsite for HMI error code repetitive issues. Replaced UI. Tested unit and unit is functioning properly. Ran a load of laundry without issue. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76501

Tyler

Job Details: 06/29/2023

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found no failures in power cord, terminal, or heating hardware. Found ubreaker had tripped and reset it. Found unit could run as designed without failure. Unit working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76502

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator with uneven doors. Upon arrival confirmed issue and found W11399415 hinge bent. Replaced hinge and made sure door worked as designed. Call complete

We serviced a

KITCHENAID OVEN

Model KEBS207DBL2

Near Georgetown, TX 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose oven with lower door not fully closing. Tested unit and found door was about 1/2 inch from flush. Found weak hinges causing a lack of closing tension. Replaced both hinges and tested. Verified door closes flush and turns off the interior light. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for not cooling properly, put temp probe into FC and found it at 0 set to 0, RC at 37 set to 37 and ice box at 2, checked average temps on test 26 and it was 0 for ice box and freezer, unit is cooling properly all fans are running, but customer stated that ice is melting in the bin bottom, inspected ice door and found some calcium buildup, removed and stated to customer that if this issue persists then replacing the ice door assembly would be the next step

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a refrigerator with a fc door gasket that is falling off and wont stay attached to the door. Upon inspection I found this to be true. I replaced the gasket and found that the new gasket syed in place when tested.

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23CS35KS4A

Near Georgetown, TX 78628

Lou

Job Details: 06/29/2023

"Arrived on site to inspect refrigerator leaking water at the bottom left corner of the left door. Upon further inspection, I found that the water line had not been inserted all the way into the coupling and was leaking water when dispensing water at the door. I adjusted the water line and coupling and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Waco, TX 76710

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a washing machine that is leaking during the final spin. Inspected unit and work area. Ran the unit through diagnostics and could not get the unit to leak. I did hear a clown whistle type sound coming from the drain pipe. Filled the basket up, halfway full of water and detected. No leaks during agitation or the filling portion of the cycle. When I ran the unit through a drain, found the standpipe, overflowing and licking behind the wall and underneath the baseboard. Did advise the customer that the issue is with a clogged drain and they would need to resolve the issue. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WGD94HEAC0

Near Austin, TX 78756

Wesley

Job Details: 06/29/2023

Arrived onsite for concern over water I dryer drum. Verified no steam spout leak. Customer had just had the duct cleaned following initial symtpom. Advised customer on making sure the clothes are not soppy when transferred to the dryer and on other findings.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB01

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose freezer with ice building on the bottom of the unit. Examined and found drain frozen over causing the failure. I steamed out the drain and sealed an air gap around the drain tube. Verified no further air leaks present, drain tube blown out.

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0DS

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose cooktop with knobs breaking on unit. Customer recently replaced the right 2 knobs, and within days they had broken again. I checked the valves and found no abnormal tension or resistance. Valves were moving as they should. I checked the knobs and found cracks in both new knobs down the shaft. Advised customer to replace knobs and reinforce the shaft with a zip tie to keep it from splitting, since the valves feel fine. Went over use and care. Repair completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for excessive shaking, customer stated that she had a different appliance repair company out and they had to replace suspension and gear box and had to break out the agitator and replace it, tested unit basket extremely jumpy, suspension dont have and resistance on them, inspected gear case and found it leaking oil, stated to customer that suspension gear box needed to be replaced, customer contacted technician and he stated that the parts were whirlpool certified, customer asked if I could only replace suspension to see the difference, removed suspensions and found that they are not genuine parts, replaced and tested, unit is now not jumpy,

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

Arrived on site for a metal to metal grinding noise I oven when begins to preheat . Upon arrival test unit and found the element is loose at weld from mounting bracket causing the noise as bake element heats. Need to replace bake element . Replace bake element W11182108. Test unit by preheating oven to 350. Unit preheated and operates correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78704

Luis

Job Details: 06/29/2023

"Unit 719Arrived on site. Found freezer handle missing set screw installed screw,installed handle"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Luis

Job Details: 06/29/2023

"Arrived on site for no cool. Unit is in the shop,powered unit on compressor,powered on removed evaporator cover frost forming on evaporator,ohmed heater passed,checked connections good,replaced main control advised to let unit run for 24hrs if no cool to set return appointment and leave unit running."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, TX 78628

David Z

Job Details: 06/29/2023

"Arrived on site to diagnose refrigerator that was warmer in FC than normal. Customer has been tracking with a wireless thermometer, and found temp averages about 2.8 degrees, but has it set to -5. RC temps seem good. I found the UI had several faded pixels and weak display, and may be draining DC power. I changed out the UI to resolve. I reset temps to factory settings and advised to follow up if issues persist, and we can return with a control and thermistor. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced and tested vent and it failed, advised customer not to run unit until the restriction has been removed, at this time job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Leander, TX 78641

Lou

Job Details: 06/29/2023

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I checked the element and found a burnout spot on the element at the back left near the grommet. I placed the unit in diagnostics showing error code F7E1-element. Cleared he code and continued with testing and found the element not heating. ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78731

Vincent

Job Details: 06/29/2023

Arrived on site RO install panel for dishwasher. Panel I was sent with was damaged. Im reordering parts and have my office to schedule when parts are available. ; ordrng 1 W11613571 (Panel) and 2 W10826179 (Screw)s and 1 W11157086 (Stud)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

"4th floor laundry room Pressure hose ,valves , water level switch ,controlArrived on site for washer flashing error code . Found flashing f27. Ran diagnostics unit is draining .also found screws missing from hinge . Ordering screws , pressure hose ,control ,water level switch ,valves No water leaks detected at this time. Call to set return ; ordrng 4 342055 (Screws)s and 1 W10448876 (Wl switch) and 1 W11290055 (Control) and 1 W10212596 (Valve) and 1 W10212598 (Valve) and 1 W11048528 (Hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for not dispensing ice. Uponarrival test unit and found auger on ice container is jammed. Need to replace container . Ordering container , office to reschedule ; ordrng 1 WPW10558423 (Container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

Apt 555Arrived on site for food freezing . Temps were turned up too high . Did find both light switches missing . Ordering light switches . No water leaks detected at this time. Call to set return ; ordrng 1 W11123941 (Switch) and 1 W11396033 (Switch)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0AS03

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

Arrived onsite for previously diagnosed parts. Installed the control board and tested unit. Heated the oven up to 375? and used a thermal gun to shoot the bottom of the oven to make sure the baking element was heating up. The unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrive d onsite for a refrigerator that is not cooling properly. Upon inspection I found that the evap fan harness good and the evap fan motor was running during my inspection I also found that the heater was good. I did finished frost and ice buildup on the back and top of the fc which denotes a air leak which causes the unit not to keep proper temperatures. I contacted all of this by adjusting the rc door and the rails to get the door to seal properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected rain check on customer is experiencing exterior very hot to the touch when in use. Service pointer W10917778 Add some insulation behind glass where handle is but there is no other correction . Attempted to report to safety team but was hung up on twice, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near West, TX 76691

Jonathan M

Job Details: 06/29/2023

Arrived on site for a washing machine that would not start a cycle. Inspected unit and work area. Did confirm the customers complaint and found that the unit would not attempt to start. I checked underneath and found capacitor battery fluid. Leaking from the capacitor. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to follow up on refrigerator that was not cooling the RC. On arrival I found the freezer fan was surging nonstop and would not stay running on high. I replaced the fan with no improvement. Found only wiring and control left in the circuit. Talked with LM who advised control usually causes this failure. Replaced control and verified fan was no longer surging and properly running on high.Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site for 5 door refrigerator, inspected unit and work area. Customers complaint was unit had no light, no water dispenser and no ice production. I inspected unit and found the deli drawer harness good. I found a bad deli door and UI panel for deli. I read the disclosure to the customer and advised them that its best if they dont move forward with any repairs. No leaks where observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for a refrigerator that would intermittently warmup in the fc. Upon inspection I found that there was no frost in the unit and no ice buildup on the evaporator but it had a good frost pattern. I did notice that the unit was leaning forwards a bit this could cause some air leaks I leveled the unit to help seal the doors better

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site to install previously ordered parts. Replaced water valve W11038689 and control W11607637. Test unit and still getting a vibration. Replaced hub W10528947, cam W10721967, suspension W11217817, and gearcase W11454372. Calibrated unit. Ran a manual spin test and a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78702

Wesley

Job Details: 06/29/2023

Arrived onsite for range light not working and found unit with bad bulb. Replaced bulb and tested circuitry. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/29/2023

"Arrived on site for washer tripping breaker during drain/spin cycle. Upon arrival found drain pump at 20.1ohms, motor at 5.1ohms between ccw & cw windings, no wiring damage or error codes in diagnostics. Ran unit with laundry in it on quick cycle and videos unit tripping between 6 & 8 amps during drain and spin portion of cycle as well as during a drain and spin only cycle afterwards. Callted techline and spoke with Kurt sr#7736752245. DocumenTed findings

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Austin, TX 78750

Wesley

Job Details: 06/29/2023

Arrived onsite and found washer with failed sump and motor and f7e2 error. Ordering sump and motor to repair. Office to reschedule due to part availability. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Del Valle, TX 78617

Matthew

Job Details: 06/29/2023

Arrived onsite to replace faulty deli drawer to include Deli UI. Replaced door and power cycled. Unit is functioning properly and all lights are illuminated. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

Arrived on site to install all parts ordered. Tested and unit seams to be operating as designed at this time. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXB01

Near Killeen, TX 76549

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator With failing lights or cooling on rc side. Upon arrival customer stated unit seemed to be cooling ok but lights still didnt work. Found bulbs not screwed in correctly but worked once corrected. Customer stated they werent able to pay full service upon completion.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site to install new basket. While trying to install the new basket it was not able to go in. Removed the gear case and installed the new one I was sent with. I then mounted the new basket and it went in with no problem. Tested unit with just power, water supply was turned off due to some repairs in the house. Unit was agitating and spinning as designed. Job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP02

Near Austin, TX 78734

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for shorted keypad error. Trying resetting unit and unit still not responding. Will need New console

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Burnet, TX 78611

Paul

Job Details: 06/29/2023

Arrived onsite for a microwave/oven combo displaying an F6E8. I found the microwave cavity light not working on arrival and found no neutral to the transformer. I confirmed the error in diagnostics and tried erasing it and resetting power but the error would reappear. I found 123VAC to the microwave appliance manager but the control was not passing neutral. I replaced the appliance manager and tested the microwave. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Liberty Hill, TX 78642

Paul

Job Details: 06/29/2023

Arrived onsite for a refrigerator with an icemaker not making ice. The customer stated the RC icemaker is working properly but the FC icemaker only drops 1-2 batches a day. I found the FC temp at 0 degrees and the icemaker mold full of ice. I forced a harvest and the icemaker worked as designed and filled with water. The icemaker is not recognizing it is cold enough to go into harvest and will need to be replaced. Ordering W10886931 icemaker. Office to RS.; ordrng 1 W10886931 (Icemaker)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for drum stopping in middle of cycle. Unit ran for 45mins with no issues. Replaced control and high temp sensor. Advised to monitor. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

"Arrived on site to test unit for not dispensing ice. Found impeller and motor were stripped. Replaced motor and impeller, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jarrell, TX 76537

Tyler

Job Details: 06/29/2023

Arrived on site for refrigerator needing previously diagnosed reservoir. Upon arrival reconfirmed issue and installed part. Reassembled and tested dispenser and found no leaks. Call complete

We serviced a

SAMSUNG DRYER

Model DVE50R5400V/A3

Near Taylor, TX 76574

Gerry C

Job Details: 06/29/2023

"DVE50R5400V/A3 Arrived to inspect burning odor and heating issue. I found the odor was due to a small piece of lint that had fallen into the back of the heat duct that supplies the drum and the heat from the element caused it to char, creating the odor. I removed the piece of lint and tested. The unit heated and cycled and also did not heat on the air dry setting, as expected. Airflow is quite restricted due to the venting design and the customer is aware that cleaning of the venting will be required on a regular basis. Operational test ok, warranty applied to service."

We serviced a

WHIRLPOOL RANGE

Model JDRP548WP03

Near Spicewood, TX 78669

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for display not working. Found bad UI board. Part covered under 5 year warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78745

Scott

Job Details: 06/29/2023

Apt 139Arrived on site for frost building up. Found bottom of unit damaged and not allowing fresh food door to seal . Also missing light switch . Called tech line . Sr 7736748573

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near New Braunfels, TX 78132

Andrew

Job Details: 06/29/2023

Arrived on site and replaced previously diagnosed ice maker. Unit completed harvest and filled appropriately. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Georgetown, TX 78628

Maurice R

Job Details: 06/29/2023

steamed them open. Do not see any thing that would cause the return port to freeze. Previous tech found bad gasket and thermistor. The ports might have been left over from the initial visit. The rc was cooling down when I left. Told customer to give it 48 to reach 37? in the rc. She will call if there no change in the temperature. No water leaks detected during service.

We serviced a

JENN-AIR OVEN

Model JJW3830DP03

Near Austin, TX 78732

Vincent

Job Details: 06/29/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven not responding. At arrival unit was powered off from breaker. Customer explained that unit kept beeping. I powered unit back on and found error code F2E1 SHORTED KEY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM00

Near Waco, TX 76704

Jonathan M

Job Details: 06/29/2023

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer door and nameplate. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/29/2023

Arrived on site to test unit for not drying dishes properly. Found no stored error codes. Unit completed diagnostics with no issues. Element engaging as designed. Advised to purge cold water prior to starting dishwasher. Also advised on use of rinse aid and pooping door open when cycle completed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/29/2023

"Arrived on site and replaced tub assembly, ran diagnostic cycle after refill to ensure washer is operating properly, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and inspected freezer and found Temperature is reading 30?, frost pattern is good, But a bit heavy. Not enough to be a defrost issue, Took pictures. After observing for a few minutes evaporator fan turned on. Will replace thermistor, customer is going to manually defrost overnight plug it in in the morning and see what temperature reaches by evening. If issue continues will need evaporator harness that did not arrive in time. Control board and defrost heater, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for unit not operating correctly and takes too long to fill. Upon arrival ran diagnostics and unit is not responding. Power cycled unit and am now able to get into diagnostics. Got error codes F2-E1 UI stuck button , F6-E3 UI cannot hear ACU. Tried running a quick cycle and unit is not responding. Power cycled unit and now able to start quick cycle. Am only getting a small amount of water from valve. Removed supply water line and found valve is semi blocked with substance. Need to replace Water valve, and console. Replace valve housing and console and test unit. Unit is operating as designed. No leaks present at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Elgin, TX 78621

Joe Z

Job Details: 06/29/2023

"Arrived on site for not draining correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all components operate correctly including drain. Ran a quick cycle, filled tub with water. All water drained correctly. Cannot duplicate the issue of not draining correctly. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Austin, TX 78727

Kimo

Job Details: 06/29/2023

Arrived onsite for a cooktop with some damage on it. Upon inspection I found the the was a chip in the glass. I replaced it

We serviced a

WHIRLPOOL RANGE

Model KSEB900ESS3

Near Austin, TX 78759

Matthew

Job Details: 06/29/2023

Arrived onsite to replace faulty blower fan. Disassembled and replaced cooling fan. Tested and ran unit and unit completed preheat to 350 degrees without issue. Unit is now operating properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for dryer turning on when cycle completes, customer stated that it shuts off on the sensor dry and works good on timed,tested and found it goes through sensing and does not switch to drying, recommend replacing moisture sensors and harness with control, ordering parts rescheduled for 7/7 ; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Moisture sensor harness)"