"Arrived on site. Diagnosed a defective valve,replaced water valve,cycled icemaker water filled icemaker.

Arrived onsite to replace previously diagnosed parts. Replaced control board but would not program. Called tech line for assistance. Per tech line correct model number should be MFI2568AES12. That registers to part# WPW10310240. Ordering correct board and set to return on 4/20/22. Notified customer. ; ordrng 1 WPW10310240 (Control)

"Arrived onsite for dishwasher giving error code and not starting a cycle. Upon arrival unit display F8E4 error, float switch. Inspected unit and found water in overflow tray. Cleaned water and tested. Unit started cycle as designed. Allowed to run 15-20 min and notice a drip from rear of unit. Uninstalled for inspection. Found tub damaged and leaking at base to wall joint. Unit will Need a tub replace. Home is brand new. Customer wants to speak with builder to see about swapping. Will order tub in preparation. Mr would like update on parts availability at phone number ending #1959. ; ordrng 1 W11409866 (Tub)"

"Arrived onsite for tun knob not working. Upon arrival inspected unit found timer seized. Knob failed due to seized timer shaft. Console holders that hold timer in place have failed so console needs replacement. Also returning with push start. Customer will provide external ventilation hose due to current one out of shape. Ordering Timer, knob, start switch and console. Will need AUTHO. Office to reschedule ; ordrng 1 WE03X24547 (Console) and 1 WE01X24552 (Knob assembly) and 1 WE04X24550 (Timer) and 1 WE01X24720 (Timer screw) and 1 NeedsAUTHO (Needs AUTHO)"

"Arrived to inspect oven temperature. The CX had preheated both chambers to 350 and I placed a K-type thermocouple in the center of the upper oven and removed the previous offset, after removing aluminum foil that was placed in the bottom for spillage protection. The unit completed preheat at 437 and then cycled at 340, 364, 340, 367, 339, 367. Average cyclic temperature of 352.8. The lower oven with the same settings and already preheated had cyclic temps of 350, 385. I induced a -17 degree offset and retested. 342, 372, 339, 371 for an average of 356. I advised the CX of my findings and they will monitor the unit and adjust as necessary. No gas leaks detected during service. 45 minute temperature calibration,

"Arrived to inspect ice issue. I found the ice maker housing had moved forward, causing the ice bin door gasket to fold over and allow air to exchange between the bin area and the RC, causing freeze/thaw cycles. The RC evaporator drip pan had warped up in the middle, causing water to flow into the bottom of the RC and froze, forming a 1/2 thick ice slab. I removed the ice and added a required strengthener to prevent the spill over and continued warp. I sealed the drain tube assembly and tested. Operational test good, no leaks observed during service. Labor, 1 hour,

"Arrived to inspect noise. I found the unit would rock and the suspension was badly worn out. Further inspection revealed the gearcase lower seal had ruptured and flung oil in the cam, belt and shifter. The motor is likely ok and if required upon return, will require authorization. Unit has badly stuck wash plate, tech GC only please.; ordrng 1 W11130362 (Suspension)"

"Arrived to inspect no heat. I found the unit would not heat and testing revealed L1 at 42 VAC, L2 was intact at 123.2. I advised the CX that a qualified electrician will be required to correct the electrical supply issue. Unit left unplugged for safety. Serivce call / diagnostics,

"Arrived to inspect no heat. The burners would not heat and I tested the supply voltage. L1 to N, 124 VAC. L2 to N 124. L1 to L2 0VAC. I advised the CX that the L1 and L2 leads at the plug or circuit box are connected to the same supply phase and a qualified electrician will need to correct before further testing can be done."

"Arrived to instal previously diagnosed and ordered part. I found that the return service and the part were not needed, after discussing with the prior tech and the service call was made in error. No further service required. No leaks observed during service."

Arrived on site for dishwasher not functioning correctly. Upon arrival confirmed issue. Found ui unresponsive due to touch keys on ui switch board failing off and failing to make contact with console. Also found main motor and drain motor ohming out of range as well as main harness giving intermittent resistance. Found unit is having multiple failures leading to repeated breakdowns. Will need reporting to ahs that unit cant be repaired and will have further failures if attempted.

"Arrived on site to inspect oven temps. Upon further inspection, I found where the customer had placed foil on the bottom panel and it melted to the panel. I pulled the unit out and inspected the bake element and it is good. I tested the element and it is showing 19.3ohms. I tested temps in the oven on bake at 350 degrees. Tested the element while in bake mode and it is getting 243V. The unit is heating as designed. I made recommendations for use and care

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F0E2. Customer advised that hey have a water softener system. I cleared the codes and continued with testing and the unit operated as designed until it got to spin. While in spin cycle, it appeared that the basket was not engaging as the washplate was continuously spinning but the basket wasnt spinning. I found where the actuator wasnt fully engaging the spin cycle. I attempted to remove the washplate to check the hub, but was unable to remove it and didnt want to break it. I tested the actuator at the control and found 0VDC when the actuator would go from agitate to spin.; ordrng 1 W11481722 (Actuator) and 1 W10528947 (Hub) and 1 W10752283 (Washplate)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -9 degrees & RC=70 degrees. I placed the unit in diagnostics and tested the FC evap fan and found it not operating. I tested the damper and it is operating as designed. I disassembled the FC section and found the evap harness disconnected and frost beginning to build up on the top of the evaporator. The evap had a good frost pattern. I plugged the harness in and the fan immediately came on. I found no slack in the fan motor harness so I secured the molex connector with foil tape to keep it from disconnecting. I found the clips on the main molex connector were not snapping into place. I secured it with foil tape as well and showed my customer what I had done and they were good with the fix. I tested the defrost thermistor and element and both are functioning properly. Reassembled the FC section and monitored the unit for a few more minutes and found the RC section beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed."

"Arrived onsite for emergency drain and cancelled unit to reset, tested all functions in diagnostics. All operating as designed and no error codes. Recalibrated and advised customer on best practices. All checks good. Unit is now operating as designed."

"Arrived on site to test unit for RC not cooling properly. Found RC evap cover covered in frost/ice. Exposed evap and found evap motor not engaging. Put unit into defrost and heating element working as designed. Replaced evap motor, tested unit, unit now working as designed. Found thermistors in range. Unit not currently connected to water.

Arrived onsite and replaced cycling thermostat and blown cutoff. Unit is now operating as designed. Advised customer on repair. Air flow is good. Unit is now operating as designed.

"Arrived on site for range with front right burner not working. Upon arrival confirmed issue. After further inspection found the front right inf, switch had failed leading to front right burner over heating and melting/cracking glass top. Will need top, front right burner+switch replaced. Office to reschedule once availability of parts is known.; ordrng 1 WB62X20903 (Glass top) and 1 Cnote (Needs ahs authorization)"

Arrived on site for dishwasher with upper rack failing to stay in place and spray arms clogged. Upon arrival confirmed issue and found right side adjuster mount had broken/missing locking mold. Also found filter screen was warped causing debri to bypass into water recirculating system and spray arms. Will need office to reschedule once parts needed for repairs is known.; ordrng 1 WPW10463906 (Screen) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Spray arm middle)

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that unit was showing signs of a solid system failure within FC compartment

Arrived onsite for door tension issue and found lift side link snapped. Replaced links with kit. Unit is now operating as designed. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for loud squeal while running. Found idler pulley was seized causing noise. Seized idler caused excessive wear on drive belt. Unit had excessive lint build up preventing rollers from turning freely. Cleaned lint build up and replaced roller supports, idler/tensioner and belt. Tested unit, unit is now working as designed. Used ventilation tester and found air was very poor with vent hose attached. Removed vent hose and unit passed vent test. Recommend having venting leading to exterior of home cleared before operating to prevent damage to unit.

"Arrived on site to test unit for no power. Found thermal fuse was blown. Replaced fuse, tested unit to 350, unit working as designed. Job complete."

"Arrived on site for dryer top loose, not stopping when door is opened and still making noise. Inspected unit and work area. Tested unit to verify noises. None occurred durning test cycle. Disassembled unit and tested door switch and found failed door switch. Found drum egg shape and rubbing against pulley. Contacted service manager (CS). Advised not to use, due to failed door switch. Management team will be contacting customer. Job completed"

"Arrived on site for dryer not stopping cycle when door is opened. Inspected unit and work area. Tested operation to verify failure. Found door switch soft to the touch. Gained access to door switch molex connector and tested resistance and found door switch staying closed position with door opened and closed. Found failed door switch. Removed failed door switch and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Removed failed gearcase, cam, belt and motor. Installed new parts and assembled unit. Per diagnostics mode and ran calibration cycle. Ran manual test cycle, activated high spin and heavy agitation. Ran automatic test mode. All tested good, no water leaks detected during service."

"Arrived on site for customer complaint of timer not advancing, found failed timer, I replaced timer, unit tested good."

"Arrived on site for customer complaint of unit not powering on, found pinched drain line causing drain pump to kill power to unit, I adjust drain line, unit tested good.

Arrived on site to install previous diagnose part. I replaced the grate with new. And ensured it no longer wobbles with weight on it. Job complete.

"Arrived on site for washer actual complaint of condensation and heat in pedestal. Inspected unit and work area. Performed diagnostics mode, checked for fault codes and found none. Performed automatic test cycle and monitored operation. Inspected pedestal and fortunately customer had dryer running at time of service. Found dryer vent not connected to home venting, heat from dryer going in to drawer of pedestal and causing condensation(see SD-picture). Informed customer of dryer vent. Unit is operating as designed, no water leaks detected during service."

"Arrived on site for dishwasher not draining. Inspected unit and work area. Checked drain line and found clear of objects. Tested drain pump and found activating but not draining. Gave customer rounded estimate if object stuck in drain pump housing. Removed standing water from unit with shop vac. Removed drain pump and found broken glass interfering with drain pump impeller. Found drain pump housing roughed up from glass. Smoothed out drain pump housing and reinstalled drain pump. Tested drain operation and found draining. Performed diagnostics mode, found error code F8-E1 slow drain and F6-E4 float switch opened. Monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected during service.

"Arrived on site to test unit for loud rattling noise while operating. Found drive motor was rattling on base where mounted. Put dampers underneath motor and added self drilling screws to left side to secure motor to base. Tested unit, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to replace door and control from previous diagnosis. Replaced door and cycled power. Replaced control and cycled power again to ensure unit info is properly stored and transferred to new parts. Tested unit, unit working as designed. Advised customer to connect unit to WiFi and sync to app as a new unit. Job complete."

Arrived on site to test unit for leaking per inspector. Inspector stated drain hose was leaking where connected to disposal. Noticed disposal was loose and gasket not sealing to sink. Also found signs of corrosion and proof of water leak as water was still present on ring and gasket. Ran dishwasher through diagnostics with no issues and no stored error codes. Advised customer disposal is the source of leak and would need to have corrected to prevent further damage. No leaks detected from dishwasher. Job complete.

Arrived on site for washer need him previously diagnosed rebuild. Upon arrival and sort all required parts and then ran a factory reset on the unit and afterword I fill the tub of 3/4 of the way for made sure that there are no leaks during agitation and then drained the unit and put it in a spin and still found no signs of leaking or any other failures. Inform customer to go ahead and watch a little laundry after repairs are completed and let us know if anything new were to occur. Call complete

Arrived on site for washer needing previously diagnosed suspension rods. Pot arrival reconfirmed issue and installed required parts. Reassembled and tested washer after doin a factory reset and found washer no longer shaking and functioning as designed. Call complete no leaks during tests

Arrived on site for refrigerator ice bucket needing a previously diagnosed drum barrel. Upon arrival reconfirm complaint and install the required part and then reassemble the bucket and Tess of the dispenser on crushed and cube settings with the customers supervision and found both functioning as designed with no failures in the ice bucket or dispenser. Call complete

"Arrived to inspect temperature issues. I found the unit was actually operating as designed and the installation crew did not tell the CX that it can take up to 48 hours for the unit to fully cool and cycle the compressor. The doors were uneven and the chassis was not square and I corrected. Operational test good, no leaks observed during service."

Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the evaporator coil had no ice moisture buildup or coolness to the touch of any kind. Evap coil had a kink in the line. I then found the amp draw to the compressor was 0.19 and the compressor was barely able to run with 120 V supply to it. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair office to reschedule once availability of all parts is known?; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 Lokringkit (Lokring kit) and 1 R600equipment (R600 equipment) and 1 WPW10143759 (Uv drier) and 1 Cnote (Pr to order lokring couplers) and 1 Cnote (Unit in hot warehouse!!!) and 1 Unknown (Drip pan attachment kit) and 1 W10913906 (Access valve)

"Arrived to inspect no ice. I tested the FC temperature and found it at 29.7. RC was 48.2. The compressor drew 1.45 amps at low speed and initially in high speed mode, was at 3 amps and CHARGE to 2.1. The sealed system has failed and will require replacement. I did not find any signs of leaks at either evaporator, but will need to be checked when the compressor is replaced. There is Technical Service Pointer #: W10666205E, Special Project : S71233 covering this issue. The compressor, RC evap and labor are covered. If the unit needs the FC evaporator, CX is aware there is a charge for it, but not likely needed. Office to schedule return service and allow for 2 hours sealed system repair. No leaks observed during service. ; ordrng 1 W10276644 (Compressor Assy) and 1 Sealedsystemservicetime (2 hours) and 1 W10917531 (RC Evaporator) and 1 WPW10608485 (FC Evaporator)"

"Arrived on site for a washing machine not spinning. Upon arrival the customer stated the issue is the cycle will often get stuck on the spin part and stop, and the spin LED will continue to flash. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault and F9E1 for drain fault. I then ran a test cycle and found it ran through as designed. I manually activated each load and could not replicate any failure. I gained access to the pressure hose and found it in good shape. I gained access to the bottom of the unit and found it in good shape. I found no breaks in the harness. Due to the unit being stuck on spin upon arrival I installed a new control, for I could not replicate a failure. I then calibrated the unit and ran another test cycle. The unit is working as designed at the time of service. Call complete."

Arrived onsite for for oven not heating. Upon inspection I found the TOD showing open I replaced it and the control along with it. I installed new control and tested unit and found unit operating as designed. Job complete

Arrived onsite for dishwasher not washing. Upon inspection after running unit it diagnostics I found unit filling and draining but the wash motor would not run. I am ordering 1x pump&motor. Office to reschedule. ; ordrng 1 W11416362 (PUMP&MOTOR)

"Arrived on site for complaints of burners not working. Found burner heads not in the right position. Tested all burners multiple times and all are working properly. Cleaned burner caps for customer and showed her how to position them. Tested all burners again multiple times and no issues. No gas leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new safety gas valve in replacement of faulty part, and converted with LP kit. Tested unit by preheating to 350 and unit ignited right away. Monitored temperature swings as it reached target temperature. No other issues at this time, job complete."

"Arrived on site for complaints of MW not working properly. Tested voltage at the wall and found it good. Powered on unit and called for heat. Will start, then turn itself back off and on every few seconds. Found the interlock part sent out has terminals too large. Found model number needed to be updated. Ordering the correct interlock and bringing back prescreened parts. Office to reschedule.; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Interlocks)"

"Arrived on site for customer complaint of unit not allowing water into dishwasher, I found error codes F6e4 f4e3 in diagnostic mode, I removed float switch and tested, tested good, removed wires from valve and tested for power, power tested good, reconnected everything, and unit started filling with water, must have been a loose connection. C

"Arrived on site for customer complaint of microwave not working all the time, and giving error code. Found error code F1E5 found failed inverter control, ordering inverter. ; ordrng 1 W10217711 (Inverter)"

"Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap loose so water was leaking out and not recirculating, I tightened cap and tested every function in diagnostic mode, cleaned condenser, unit tested good.

"Arrived on site for customer complaint of unit not cooling properly, found unit was at 6 degrees in FC and 38 in RC, found evidence of freezer door being left open with frost and ice droplets on top and door switch frozen over. I tested thermistors, fan motors, compressor, and I also switched unit into a basic defrost mode, unit tested good at time of service, if problem continues, order control and UI."

"Arrived on site to replace damaged left side RC door, after replacing, unit tested good."

"Arrived on site for cooling complaint. Found unit not defrosting,ran diagnostics bimetal good heater not powering on diagnosed a defective defrost heater part is discontinued.

"Arrived on site. Found flap on filter housing not opening,forced door open,found cover screw not flushed preventing door from closing. Tightened screw flushed tested filter door operation good."

"Arrived on site for no cool. Compressor not powering on diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."

"Arrived on site to inspect range cooktop burner wont adjust temps. Upon further inspection, I tested the unit and found the front left dual burner wont heat on low or medium temps. Removed the back panel and tested the infinite switch and found it bad. I inspected the element and it is good. I am ordering the front left infinite switch and office to schedule return service due to the availability of the part. Unit left plugged in and I recommended that the customer not use the front left burner until the switch can be replaced. ; ordrng 1 WPW10434452 (Infinite switch)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the tub. I inspected the disposal and found the knock out plug had been removed. I placed the unit in diagnostics and tested the unit. Unit is operating as designed and draining as designed. I tested the unit several more times, with the customer standing by, and each time it operated as designed. I inspected the drain pump and drain hose and found no obstructions. I found the drain hose ha as high loop under the sink. I recommended that the customer do a wash cycle and if it continues to not drain to call it in for service. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet and got 120V. I found the vent trim at the top front had previously been removed as one the mounting screws was in the cupboard above the unit. I removed the vent and the finger shield to gain access to the fuse. Removed the fuse and tested and it is bad. Customer had a fuse available. I installed the fuse and tested and unit is operating as designed.

Arrived on site for a range throwing an F3E0 error code for oven sensor open. Upon arrival it was throwing the F3E0 error code. I gained access to the back of the unit and found the P3 connector (oven sensor connector) unplugged at the control. I plugged it back in. I then ohmd out the sensor and found it good. I tested the unit and found it now working as designed. Call complete.

"Arrived on site for a dryer making loud noises. Upon arrival the customer provided a video of the dryer making intermittent loud squeaks. I tested the unit and heard an abnormal rattle, and some intermittent light squeaks. I gained access to inside of the unit and found the belt worn down and disintegrating. I also found the idler pulley bearing bad which was what was causing the noise.

"Arrived on site for a refrigerator with the ice maker leaking and not working. The customer also was concerned of a sizzle noise. Upon arrival the customer also stated that the units LEDs were out. Upon further inspection I found the sizzle to be the defrost. The IM was off on arrival, and upon turning on it went into a harvest. I found the IM working as designed. I tested the FC switch for the LED and found it good. I found the LED module bad.

"Arrived on site for a refrigerator that was making a loud noise. Upon arrival the customer stated that after the last service the unit began making a loud clicking noise, and they compared it to a woodpecker noise. I activated each moving component in the unit several times, but I could not replicate the noise. I ran the unit through test 4 but could not replicate the noise. I let the unit run on its own for several minutes but could not replicate the noise. The customer did provide a video of the noise, but it was not clear enough to isolate a location.

Arrived on site for a washing machine with the control lock on. Upon further inspection I found the console control lock setting on. I held the control lock button down for 3 seconds and the console unlocked. The unit is now as designed. Call complete.

"Arrived on site for a refrigerator that was not making ice nor cooling properly. Upon arrival the customer stated that the unit stopped making ice, but has recently began to again. They found that the refrigerator stopped cooling as well. I took temps and found the FC at 11?F, the RC at 44?F, and the IB at 33?F. Upon further inspection I found significant ice build up on the RC evap. I also found the top front left LED out. I put the unit into diagnostics mode and found all airflow components and defrost working as designed. I gained access to the control and ohmd out all thermistors. The RC thermistor read 9k, the FC read 15.41k, and the RC evap thermistor read 18.9k. These are all accurate at the time of reading. I then checked voltage to the thermistors and found the control sending fluctuating voltage to all three quickly. The voltage range was from .8-1.2 VDC. Due to this I am ordering a control to return and replace. I found no water build up on the bottom of the RC. Therefore, it does not seem to have a drainage issue. However, I am ordering the drain pan service pointer kit and the return tech needs to verify if the drain pan properly drains water after the unit is thawed on return. Return tech to install the new HV control and LED. I advised the customer to thaw the unit 72 hours prior to service. Office to reschedule.; ordrng 1 W11457241 (Drain Pan Kit) and 1 W10843055 (Main Control)"

"Arrived on site for poor wash performance . Ran diagnostics and found weak wash motor. Recommended replacing sump and motor . Part 280.50, labor minus previous visit 85.76. Ran diagnostics and wash performance improved . No water leaks detected at time of service.

"Arrived on site for dryer squeaking. Found pully failed . Replaced tension pulley . No lint build up at time of service. Job complete."

"Arrived on site , replaced left adjuster . Sprayer arm had stayed on since previous visit . All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for louder then normal wash performance and poor drying . Ran diagnostics and got vent error code . No issues found with heater or wash motor in diagnostics, unit is filling and heating . Ordering vent motor ,gasket and bezel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11038720 (Vent) and 1 W11184028 (Gasket) and 1 W11025634 (Bezel)"

"Arrived on site for dead washer . Found no response from ui. Outlet is getting correct . Control had no green led light . Getting voltage to control. No voltage leaving control. Replaced main control board . Ran load calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Did recommend to customer on maybe getting an appliance surge protector. Job complete"

"Arrived on site and inspected microwave and found waveguide is damaged, wave guide is part of the structure of the microwave and it is a non-replaceable part of the microwave structure. Microwave cannot be repaired, send pictures to KB/service management, job complete"

"Arrived on site for microwave not heating, inspected microwave and tested unit, found magnetron failed and inverter, there was splatter in the mag housing and at this point unit is unrepairable.

"Arrived on site to inspect dishwasher not washing dishes, I set unit in diagnostics had error codes stored F4E3 F5E1 F7E1, water valve was dispensing like it should heating element was also working good and drain pump was good but wash pump was dead. I disassembled unit and replaced sump and motor assy, reassembled unit and tested. Unit is working as designed no water leaks detected during service job completed."

"Arrived onsite to replace previously diagnosed parts due to unit blowing control board. Upon arrival plugged unit in to test. Unit did power on. Cleared power failure indicator and shortly after unit display F6E1 undefined, called tech line for assistance. Provided SR#7733419016. Error cord is miscommunication. Control had been replaced previously. Recommended replacing UI console. Ordering console. Shortly after code was displayed, the UI went blank and the water valve began to pulse and water trickled into tub. Tech line said need to address error code first. Also ordering valve. Left unit unplugged for safety. Office to reschedule. ; ordrng 1 W11413337 (Console) and 1 W11591637 (Harness) and 1 W11400157 (Dispenser)"

"Arrived onsite for refrigerator not keeping temperature. Upon arrival found freezer temperature at 27 degrees. Removed evaporator cover and found ice ball on upper right corner of evaporator. Unit has sealed system failure. Will need to order compressor, evaporator, dye dryer, and access valve. Will need ss tech scheduled for min 2 hrs. Unit R134a. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve)"

"Arrived onsite for unit overcooking. Upon inspection found unit was damaged while cooking. Found sensor not reading properly causing food to burn, catch fire and damage cavity. Due to damage, unit cavity is non repairable. Will need to notify AHS."

"Arrived onsite for refrigerator making noise. Upon arrival customer stated since Sunday the unit has been operating normal. Customer believes noise was from freezer compartment. Inspected unit and did not find any abnormal issues. Ran fan test 3 and compressor test 4, all was operating normal. Could not duplicate the issue. Unit also had full ice bin. Customer will monitor. Job complete"

"Arrived on site to follow up on washer that had a failed control and a stuck lid latch. Found new control previously installed had also burnt out. Called tech line, SR 7733422969. Tech Line had my ohm out loads and found drain pump shorted. Advised to replace control and drain pump same time, and the shorted lid lock. Replaced all 3 parts and retested. Verified proper operation. Call complete."

"Arrived on site to follow up on dishwasher that wasn't cleaning well, and customer said it doesn't seem like it's heating. Ran unit in diagnostics mode and found error F7E1 no heat. Tested element and found element open, causing failure. Replaced element and tested. Verified working as designed and heating. Call complete."

"Arrived on site to diagnose refrigerator that was not producing a large amount of ice. On arrival checked ice bucket and found it was only 30% full, and mold had ice in it. Checked evaporator and found frost pattern present. Checked Temps since unit is dropping ice. Found RC was 42-43, and FC seemed very slow to cool, and had dropped below 17. Talked to PR and Tech Line about steps to take. They advised making sure airflow channels were all cleared up, and to lower the temp in the RC to have the compressor run a bit more, which will drop Temps in both compartments, and to also power cycle the unit. Advised customer to let unit cool and stabilize over weekend and this should resolve the ice production. If issue persists after this we need to check thermistors / control, lines on evap for kinks. Customer will follow up if production doesn't improve. Call complete."

"Arrived on site to diagnose dishwasher that isn't cleaning dishes well. Ran unit and could barely hear water pumping. Found unit is filling appropriately, but wash motor isn't pressurizing the water enough to even move spray arms, so it's just dripping down. Ordering sump and motor assembly to resolve. Office to schedule when we can get part. ; ordrng 1 W11416362 (Sump and Motor) and 1 W10872558 (Feed Tube) and 1 W10903465 (Diverter Pipe)"

"Arrived on site to diagnose washer that isn't spinning or agitating. Tested unit in diagnostics and found basket speed error present. When trying to agitate or spin, you can hear the unit barely moving at all, and a faint electrical whine. Unit appears to have a failed motor / capacitor. Ordering new motor / cap / lower harness to resolve. Office to schedule. ; ordrng 1 W10903238 (Lower Harness) and 1 W10890624 (Motor) and 1 W11158830 (Capacitor)"

Arrived on site to install new door gasket for damaged door gasket on dryer. Used glue from truck stock and installed new gasket. Call complete.

"Arrived on site and found four interior lights out, replaced all interior lighting and it is not working properly, parts and labor covered by Special Project S84638."

"Arrived on site to diagnose dryer that isn't engaging or starting. When run in diagnostic could hear motor, but no basket action. Found belt snapped. Ordering belt and tensioner to resolve. Return visit set for 4/18 Monday. ; ordrng 1 661570V (Dryer Belt) and 1 W10837240 (Tensioner Assembly)"

Arrived on site to install previously diagnosed parts. We installed the element and switch. We tested the unit and found all burners now working as designed. Call complete.

"Arrived on site to diagnose refrigerator leaking water when dispenser is used. Ran dispenser several times and found water dripping from the area around the front left of the door by the leveling foot. Ran dispenser with door open and found dripping is also coming from the elbow with the water line and wiring. Need to order new freezer door to resolve, leak is coming from inside the line in the door. Requesting 2 man job and 2 hours weighed call. Advised customer on 6-8 week lead time on door. ; ordrng 1 W10800793 (Freezer Door)"

"Arrived on site for dishwasher leaking and not drying properly. Found washer is leaking thru door , also drain pump is failing . Would need to change pump assembly and inner door and gasket . Due to age of unit and parts are no longer available. As well as other parts are in rough shape and sure to fail soon. Repairs are not recommended. Quick pics are available of damage ; ordrng 1 2720-0001 (Pump assembly) and 1 2450-0016 (Gasket) and 1 2800-0004 (Inner door)"

"Arrived on site to replace ui control , found part scratched . Leaving new control on , reordering new ui . Talked to cs and pr . No monies collected today. please when replacing the new UI to mark it as defective . ; ordrng 1 W11232035 (Ui console)"

"Arrived on site for customer complaint of unit not making ice still, I replaced control and ice maker, unit cycled and filled with water, unit tested good."

"Arrived on site for freezer having ice buildup on shelves. Inspected unit and work area. Found restriction in evaporator shelves. Gained access to compressor and measured amp draw and found low amps to compressor indicating leak in sealed system. Spoke with customer on failure and gave customer rounded estimate for repair, was X-X-X-X-X-X. X0X0X0X0X0 service fee plus X-X-X-X-X-X on credit card."

"Arrived on site for washer add garment light staying on when starting cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found none. Performed automatic test cycle and monitored operation. Found all components working as designed. Ran quick wash cycle and monitored for add gourmet light to turn off. Found light went off when ending wash cycle as designed. Spoke with customer on user care guide. All tested good, no water leaks detected during service."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the display showing error code F2E2 and would not respond when trying to place it in diagnostics. I found a dry brown substance in the control UI panel (photo). I removed and replaced the control panel and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to test unit for unit not starting due to shorted keypad error. Found unit out side not connected to power. Advised customer I can order the new ui but unit will need to be put back in the cabinet to test when we come back. Ordering new ui office to reschedule ; ordrng 1 W11236887 (Ui Console)

Arrived on site to test unit for unit making loud noise. Found noise coming from wash motor. Will need to replace sump and motor

Arrived on site to test unit for unit not coming on. Found switch turned off to the unit so unit not getting power. Turned switch on and unit came on job complete.

Arrived on site to test unit for left oven not working. Test unit and found unit giving F1E1 error replace appliance manager and board. Replaced board . test unit and unit pre heated to 350 job complete.

Arrived on site to test unit for right front burner having white spots. Test unit and removed glass cooktop nothing at the bottom of the glass checked all burners and switches to diagnose and all test good. Advised customer that the spots on glass are not affecting the use of the unit and its been longer than 30 days for cosmetic. Front office will try to look for the receipt to make sure its been longer then 30 days.

Arrived on site to test unit for not heating and sparking. Test unit and found unit sparking due to metal exposed inside the unit. Cant guarantee work due to the paint inside the cavity. Unit is not repairable due to expose metal and to large for touch up paint.

"Arrived on site for refrigerator lights out and deli control not working. I did further inspection on the unit and found the harness on the deli drawer had 4 wires cut and causing lights and deli UI not to work, also suggested to replace the drawer slides. parts RH slide W11294512 LH slide W11294509 deli harnesses W11170612. No water leaks detected during service, job completed."

Arrived onsite to install previously diagnosed parts. Replaced harness and sensor. Tested unit and unit operates as designed. Job complete