We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan M
Job Details: 09/13/2021
Arrived on site for a refrigerator that?s making a buzzing sound. Inspected unit and work area. The customer advised that the unit was making the sound after they pulled out the unit and pushed it back when installers brought it in. Was able to replicate the sound when moving around the cabinet. Checked the compressor area and found several items potentially causing the rattling issue by rattling against the back cover. Used sound pads did all the sound on several of these areas and moved around some of the wiring harness to keep the rattling to a minimum. Tested the unit and could not replicate the issue again. Advised the customer to call back if any further issues persisted. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not heating during operation, upon inspection found the unit was receiving 240 volts and tumbled normally. Airflow was good, changed out thermistor and cutoff with no change, ordering thermal fuse and returning with element. Office to reschedule ; ordrng 1 W10693363 (Fuse)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Cedar Park, TX 78613
Justin
Job Details: 09/13/2021
"Arrived on site for a range with flame irregularities. Upon arrival the customer stated the real issue was the front left burner was not igniting. I tested the burner and found the spark module working as designed. I gained access to the orifice and found it clogged. I cleaned out the orifice and then tested the unit. The unit was now working as designed. I tested all of the burners and found them working as designed. I informed the customer on what a customer instruct entails, and that they had used theirs today.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78741
Jacob
Job Details: 09/13/2021
Arrived onsite for unit not agitating during wash cycles. looked under the unit and found that hat the wrong actuator was attached from the factory. Ordered part. Rescheduled with customer ; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/13/2021
Arrived on site for for range control panel damaged. Identified scratch on control panel (see SD-QUICKPIC). Found no ETA available on control panel. Tested all components and all tested good. Office to schedule return when ETA is available.; ordrng 1 W11531750 (PANEL)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of display not working properly. Found the WiFi should be connected to get updated program. Help customer set up connections.
We serviced a
MAYTAG DISHWASHER
Model MDBH950AWQ
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for leak. Found motor gasket, inlet air/water seal leaking, and inlet valve leaking. Dishwasher floor is lower than floor on the outside so the adjustable legs are all the way up in order to fit into tight space. With legs up its putting pressure on motor causing leak and gasket to go bad.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/13/2021
Arrived on site for Dw not drying dishes properly. Placed in diagnostics and no error codes came on. Found drain pump connector was loose and not pushed all the way in. Connected drain pump connector all the way. Ran through diagnostics and completed all cycles as designed and drained. Heating element turned on and sizzled water as it touched the element. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78727
David Z
Job Details: 09/13/2021
"Arrived on site to diagnose dishwasher that was not dispensing soap. On arrival put unit in diagnostic mode and found no error codes present. Ran unit through test cycle and found dispenser door is opening properly and finishing. Removed door panel and found wiring and control in good shape. Seems door for dispenser may be getting caught on the pods themself. Advised customer to run a cycle with the dispenser door closed and toss a pod in the tub to make sure its not sticking the door. Also advised that if they dont run the hot water first, the unit can go into a thermal stall if water doesnt get hot enough. Customer will follow up if cycles dont finish with our directives applied. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/13/2021
"Arrived on site to install previously diagnosed part. Installed new dispenser tray. Customer pointed out that there was a piece of clothing lodged in between the agitator wash plate and basket. With the clothing being lodged inside so tightly causing bowing to the the agitator wash plate, it could be damaged. Ordering a new agitator wash plate to return and complete the repair. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Jacob
Job Details: 09/13/2021
Arrived onsite for ice maker not working. Looked at the ice maker and saw that it was unplugged. Plugged the ice maker back in and tried to force a harvest and the motor will not turn. Ordered a new ice maker. Office to reschedule ; ordrng 1 1129313 (ice maker kit comp.)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to inspect cooktop burner not working properly. Upon further inspection, I tested all burners and found the middle burner flame goes out in low setting. I adjusted the flame and it continues to not stay lit in low setting. I checked the orifice and it is good. I found the burner head is not making good contact with the cooktop. I removed and replaced the burner head and retested and unit is operating as designed. I made recommendations for cleaning the cooktop, as well as, use and care instructions. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for leaking during operation. Upon inspection found no leak, ran full cycle with no issues. Replaced water valve due to buildup. No leaks found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
David Z
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator that is not making any ice. Checked and diagnosed icemaker. Could not get it to cycle or fill with valve jumped. Fill line is in good condition, no evidence of damaged wiring or ice buildup.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Austin, TX 78741
Matthew
Job Details: 09/11/2021
"Arrived onsite to replace previously diagnosed parts. Replaced left, right and center cooktop sections. Also whirlpool sent customer front panel for replacement. Replaced panel and nameplate"
We serviced a
KENMORE WASHER
Model 110.285327
Near Austin, TX 78726
David Z
Job Details: 09/11/2021
"Arrived on site to follow up on washer that was not filling hot. Removed hoses to replace valve, and found hot valve was actually filled with sediment. I cleaned the valve and retested the unit and was able to successfully resolve the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit filled and washed normally, the customer was having spots on glass, customer will need to run vinegar through unit due to water cloudiness. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78744
Matthew
Job Details: 09/11/2021
Arrived onsite for dishwasher not filling with water. Upon arrival put unit in diagnostics and confirmed water not entering unit. Check incoming water supply and was good. Removed toe kick panel and inspected. Found over fill switch not functioning properly. Replaced switch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David Z
Job Details: 09/11/2021
"Arrived on site to diagnose microwave that was not venting properly. On arrival customer advised me that the issue they are having is that they are getting a large grease buildup on the doors on the cabinet above the microwave vent. Unit is venting, but still has a large around of grease around it. Advised customer that even with the unit venting from the top, that the unit still circulates moisture and grease throughout, and it does also vent some from the front vent of the unit and this can not be avoided. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/11/2021
We serviced a
GE DISHWASHER
Model GSD6600G02WW
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/11/2021
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the compressor not starting due to a bad start winding, ordering Evap, drier, compressor and access valve. Office to reschedule ; ordrng 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (DRIER) and 1 W11407409 (EVAP) and 1 W10913906 (VALVE, ACCESS 2PK (M017C))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the valve was not opening, replaced valve and all functions retuned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the wires cut on door, replaced door and tested all functions. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505EBS
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit did not stop filling until time was met causing melted ice when made, ordering water level sensor/ recirculating pump. ordering parts. Office to reschedule ; ordrng 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78748
Matthew
Job Details: 09/11/2021
Arrived onsite for dryer getting hot to the touch. Upon arrival tested unit and unit would not turn on. Disassembled unit and found failed thermal fuse and broken heating element. Will need to order and replace both. Office to reschedule ; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10909685 (fuse-thrml) and 1 W11344457 (ELEMENT )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found ice in the bottom of the FC section and the drain tube clogged. I removed the ice and cleaned the drain tube and removed the debris from the drain tube. Tested and unit is operating as designed. No water leaks observed during at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Matthew
Job Details: 09/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78737
Matthew
Job Details: 09/11/2021
"Arrived onsite for dryer not functioning. Followed up on previous repair company. Upon arrival tested unit and found F4E1 no voltage detected at heater relay error code. Unit would turn on for about 3 seconds and shut off giving error Checked voltage at block and control and voltage was good. Check harness and was recently replaced. Checked heating element and was good. Did notice thermal cutoff connector loose. Replaced cut off. Tested unit and is still getting same error. Customer explained unit has already had control board, and wiring harness replaced. Will need to get with warranty and tech assistance to move forward as well as AUTHO for any parts needed. ; O-emld tckt"
We serviced a
GE RANGE
Model JGB870SET1SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/11/2021
"Arrived on site for range center burner and back burner not igniting. Inspected unit and work area. Verified failure and found both burner spark igniter not sparking. Gained access to spark module and found wires had grounded to cavity, due to normal wear and tear. Found spark module still sending voltage to spark igniter. Will need to repair spark harness. Repaired harness and assembled unit. Tested all components and operation. All tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leander, TX 78641
David Z
Job Details: 09/11/2021
"Arrived on site to diagnose washer that was making noise and not draining. Found drain pump making rattling sounds. Drained washer with shop vac and removed drain pump. Found no debris in the pump. Cleaned out and reinstalled. Unit is still not draining. ordrng 1 W10876600 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not allowing selections or advancing past sense cycle. Upon inspection found the unit was having issues allowing water in due to high pressure, lowered pressure to normal flow. Unit begun to functions normally and advanced past sense. Drain pump needed to be secured, zip tied hose. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/11/2021
"Arrived on site for refrigerator making noises. Customer stated noises have not occurred in a while. Customer also stated that freezer had frost buildup on food but is gone now. Performed diagnostics mode and tested operation. Monitored sounds and operation. Found all sounds normal operation. Spoke with customer on sounds of normal operation. Also went over what would cause frost buildup in freezer, shown how to check freezer door for good seal and shown customer how to properly open and close freezer door. All tested good, no water leaks detected during service."
We serviced a
KENMORE REFRIGERATOR
Model 106.5002921
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found it will dispense a small amount then stop. I removed the filter and retested and water dispensed as designed. Filter was left out of the unit per customer request. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB00
Near Austin, TX 78729
David Z
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Ran water dispenser and it just shoots a tiny jet and stops. Removed filter and ran unit. Found water coming out at higher pressure. Replaced filter and retested. Found unit dispensing properly with new filter in it. Found a chunk of ice in the icemaker fill line ajs bucket causing the icemaker not to fill. Melted down ice with steamer and verified icemaker is cycling and working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection , I removed the light cover and found the bulb broken inside the socket. I was unable to removed the bulb from the socket. I removed and replaced the socket and customer had a new light bulb so I installed it and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SVAXVB00
Near Cedar Park, TX 78613
David Z
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival found ice bucket empty. But temps are good. Icemaker started cycling but never called for water. Once it finished cycling Im could not cycle it again or get it to call for water. I found the door harness squashed, and icemaker only works when Im shaking and wiggling the lines in the door. Unit has broken wiring in the door harness causing intermittent performance. Advised customer a new door would be needed to resolve.
We serviced a
GE MICROWAVE
Model PT970DR1BB
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous diagnosis, I removed and replaced the microwave main control and tested and the unit continued to fail. Tested voltage at the control and found none. Pulled the unit from the cabinets and found the magnetron thermostat was bad. Tested the switches and they were good. Tested the fan thermostat and found it bad and tested the fan and it was good. I tested the magnetron, capacitor and diode and found all three were bad. Tested the transformer and it was within range. I advised the customer of my findings and that it appears that the fan thermostat triggered all the failures. I am ordering the magnetron, capacitor, diode, mag thermostat, fan thermostat, control panel assembly and CNOTE-LSO. Oven continues to operate as designed.; ordrng 1 WB24X10034 (Fan TCO) and 1 WB27X10166 (Mag TCO) and 1 WB27X10516 (Magnetron) and 1 WB27X10073 (Capacitor) and 1 WB27X10597 (Diode) and 1 WB27T11343 (Control panel assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
David Z
Job Details: 09/11/2021
Arrived on site to diagnose washer that isnt properly washing clothes and cleaning them. Ran diagnostic codes and found error code for Long Fill. Ran hot and cold valves and found cold valve was just dripping in. Removed the line from the wall and found sand had fully clogged the inlet valve mesh. Cleaned out sand and sediment and tested again. Found unit filling as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/11/2021
"Arrived n site for refrigerator not producing ice. Inspected unit and work area. Mead temperature in ice housing and freezer and found correct. Found ice maker dry. Performed diagnostics mode and tested fill valve. Found no water getting to ice maker. Removed line from inlet valve and ice maker and tested inlet valve with fill one going to measuring cup. Found water amount correct. Found water line to ice maker frozen. Tested heater resistance and voltage and found correct. Insulated water line to icemaker. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to inspect washer not completing a wash cycle. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and tested the unit and found the valves arent opening. I tested the agitate and spin modes and they are functioning properly. Tilted unit back and inspected underneath and found all components good. I am ordering the inlet valves and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W11168740 (Cold inlet valve) and 1 W11168743 (Hot inlet valve) and 1 CNOT (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor failure, the RC evap drip pan being warped (SP #W11092686G), hv control not reading thermistors, and drain tube being badly warped, I removed and replaced the drain tube and sealed it with silicone, the hv control, RC evap fan motor/harness and foil taped/ziptied the thermistor to the suction line, and followed the service pointer in securing the RC evaporator to the housing and back wall. Tested unit and it is operating as designed. Recommended that the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
David Z
Job Details: 09/11/2021
Arrived on site to diagnose refrigerator with several lights out. Found freezer module failed. Found broken wire in 1 replacement module. Replaced with 2nd module. Unit working as designed with all lights on. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Cedar Park, TX 78613
David Z
Job Details: 09/10/2021
Arrived on site to follow up on oven with shattered door glass. Replaced inner glass pane and hinges. Cleaned all glass from unit. Reinstalled and verified unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 09/10/2021
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Austin, TX 78753
Matthew
Job Details: 09/10/2021
Arrived onsite for washer leaking. Upon arrival tested unit. Found residue from power detergent clogging dispenser and holding water. Water would drip down inner tub onto washplate. Cleared dispenser and recommended using only liquid detergent in dispenser. Customer also complained that unit shakes during the spin cycle on every load. Tested rods and found weakened. Will order and replace suspension rods. Office to reschedule. ; ordrng 4 WH03X31497 (SUSPENSION RODS)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
"Arrived on site for fridge popping breaker every so often . Checked outlet , checked normal. Ran diagnostics,all checked normal. Recommended to resident to have an electrician change out gfi breaker with standard breaker . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of unit giving error code and UI console not responding, found disconnected UI console, I unplugged and plugged back in UI console, unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
Arrived on site to test unit for FC not cooling. Found pressures were correct when 3-way valve set to RC and FC. Removed FC evap and found ice build up preventing air flow. Evap motor working as designed and heater engaged as designed. Recommend replacing evap motor with harness.No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units ice containers was bent and separating causing issues, spoke with techline Sr # 773171631
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Lou
Job Details: 09/10/2021
"Arrived on site to inspect refrigerator water & ice dispenser not working. Upon further inspection, the customer explained that they have to push on the left RC door to get the dispensers to work. I checked the inside of the left RC door and found it caved in and its not. Asking good contact with the door switch. The door will need to be replaced. In the meantime, I placed a spacer in the caved in area and tested. Unit is operating as designed. I am ordering the left RC door and office to schedule return service due to the availability of the part. No water leaks observed during service. ; O-emld tckt"
We serviced a
GE OVEN
Model JKP13GV1BB
Near Austin, TX 78747
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of oven not working properly. Found issue to be with the main control board.
We serviced a
KITCHENAID RANGE
Model KODE300ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for timer beep not working, tested unit and found console speaker not working, replaced console, tested unit,unit now working as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to unit for RC ice buildup, tested unit found thermistor out of range , replaced harness, tested unit, unit working properly, set unit to basic defrost mode, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GSS25IYNEHFS
Near Buda, TX 78610
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of not enough ice, found ice maker to be good, found water pressure at supply to be good, found weak water pressure to ice maker and to water dispenser, found faulty filter head. Ordering filter head and bypass, returning tech to install bypass to check for pressure. ; ordrng 1 WR17X30702 (Filter head) and 1 WR17X33825 (Bypass plug)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Kempner, TX 76539
Al
Job Details: 09/10/2021
"Arrived on site and inspected unusual noises coming from the unit. Accessed the compressor and all noises were normal to the unit. The compressor, condenser fan and evaporator fan were all working properly. The damper also in working condition. Unit temperatures were 03 and 33. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76543
Tali W
Job Details: 09/10/2021
"Onsite for dishwasher not starting cycle after multiple attempts. No error codes stored. Ran diag cycle, no issues found. Checked DC fan motor, 5VDC and 38k ohms (within spec). Found a key on control panel intermittently getting stuck due to control panel cover not aligning properly with control board. Control panel board buttons worked when removed from outer cover without getting stuck. Replaced outer control panel cover. Unit now functioning as designed and able to start normal cycle. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 09/10/2021
"Arrived on site for yellowing of flame tips . Also found center burner only lighting about of 1/4 . Ordering Burner heads ,caps and center burner . No water leaks detected at time of service. Call to set return ; ordrng 1 W11367086 (Center burner) and 1 W11352138 (Caps) and 2 W11435630 (Lt & rt front)s and 1 W11435659 (Lf rear) and 1 W11435657 (Rt rear)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Andice, TX 78628
Jonathan S
Job Details: 09/10/2021
"Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found minor scratches on RC and FC door. Found freezer handle not installed. Removed failed pantry drawer front and deli UI. Installed new. Powered unit on and off. Performed diagnostics mode and tested operation. Found UI led lights fading. Removed failed UI and installed new. Reinstalled FC door handle. Tested dispenser and drawers operation. Performed diagnostics mode and tested all components. Found all operating as designed, no water leaks detected."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Jonathan M
Job Details: 09/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced they vent assembly in the control and ran the unit through an auto test. The unit ran as designed. I advised the customer to run a couple cycles and that if there were any other issues present, they would most likely occur within the first few wash cycles. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78733
Kevin
Job Details: 09/10/2021
"Arrived on site and inspected dishwasher and found customers experiencing residue in the dishwasher during a wash cycle. Disassembled interior completely and found white slimy buildup in the sump. Cleaned dishwasher interior job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
"Arrived on site for fridge tripping breaker . Ran diagnostics heater, fans all checked normal. Not tripping breaker . Compressor never came on in any tests . Getting voltage To Orion control . Replaced Orion . Compressor ran for few seconds and tripped breaker . Found compressor had failed . Ordering compressor, non uv drier . Oilless gages . Compressor, oilless gauges , non uv drier . Weigh 2 hrs No water leaks detected at time of service. Call to set return; ordrng 1 Oillessgages and 1 Non-UV drier . and 1 Serviceport and 1 W11450890 (Control) and 1 W11393142 (Compressor) and 1 W11336586 (Orion) and 1 Weigh 2 hrs"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78731
Kevin
Job Details: 09/10/2021
"Arrived on site and found no operation from cooktop, nothing showing on disappoint. Could not find a properly labeled breaker but switched off all double breakers on the home. Disassembled cooktop and confirmed there is no power at the terminal block connection, replaced module and user interface and after turning on all double breakers there is still no power showing at the terminal block. Because of this Kent program cooktop. An electrician will be needed to correct this before cooktop will work again.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Belton, TX 76513
Jonathan M
Job Details: 09/10/2021
Arrived on site for an oven that is not heating properly. The customer advised that the unit does he properly but that they wanted to make sure that the oven was properly calibrated. Placed the unit in a 425? bake cycle and found the unit cycling between 453?F and 401?F. Advise the customer that the unit is working properly and is calibrated correctly. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KECC667BBL01
Near Belton, TX 76513
Jonathan M
Job Details: 09/10/2021
"Arrived on site for a cooktop that is not heating. Inspected unit and work area. Customer advised that the unit does heat and does work but that the unit seems to take a little longer than it used to to cool down if they adjust the temperature mid way through a cook cycle. They didn?t know if anything could be done to adjust it to where it cooled down quicker but wanted us to look at it. Ran testing on all burners and adjusted the temperature down and found that the unit started cooling down within 5 to 10 seconds. I did advise that all burners seem to be operating correctly and that there was nothing that could be done to ensure any changes to the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Luis
Job Details: 09/10/2021
"Arrived on site for a defective freezer door. Replaced freezer door checked water dispenser good,checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78738
Robert
Job Details: 09/10/2021
Arrived on job for complaints of noise. Found foreign object in fan housing.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose an oven that is not keeping time. Found hz to home peeking at 64hz. Advised customer that if hz are not 60 cycles per second the clock cannot keep time properly. No repairs can be done to correct issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78732
Robert
Job Details: 09/10/2021
"Arrived on job for complaints of middle spray arm damage and stoppers not staying on. Replaced spray arm, manifold and stoppers."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78744
Jacob
Job Details: 09/10/2021
"Arrived onsite for unit not heating. Tested the unit and the unit did heat but when pulling the unit out, found that the vent tube was not attached securely to the wall side and the tube has crushed areas causing the unit to not heat properly. Took pics of the tube being crushed. Advise customer to not use the unit until the vent tube gets replaced and secured properly or it will damage the unit over time if being used with the current issue, and customer could be charged if the issue doesn?t get fixed and causing components to fail. Customer will need to get a hold of the builder to get issue corrected. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not draining normally and causing issues, upon inspection found the unit was working normally but had been causing issues when draining, tested drain and found the drain pipe stuck down too far, removed drain pipe and tested pressure switch. No problems found.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78759
Kevin
Job Details: 09/10/2021
"Arrived on site and inspected washer and found a metal collar stay in the drain pump. Disassembled wash tub and found five more just outside of filter cover in the bottom of the tub. After removing all debris ran a diagnostic cycle and washer is working properly and draining well.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor struggling to run, and replaced start device. Found no change after replacement and compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for broken inlet valve, verified valves as broken, replaced valve, unable to test unit, unit was pulled out , no water or electricity available, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Robinson, TX 76706
Tyler
Job Details: 09/10/2021
"Arrived on site for dryer making a burning smell and burning clothes. Upon arrival I verified resistance of thermal fuses, high limiter, cutoff, secondary fuse and heating element. Found element at 9.6ohms and rest of hardware at 0.1ohms. After further testing and using vent kit I found a clog within venting of home. Customer also pointed out some discoloration inside dryer. I then called techline and spoke with Rich sr#7731717430. Rich explained that discoloration is normal in dryer on the heat vent cover and can be worsened due to type of clothing (such as medical scrubs) being dried in unit. I instructed customer on all my findings and found at this time u it to be functioning. Techline has no further recommendations. Call complete"
We serviced a
WHIRLPOOL RANGE
Model KDRP487MSS03
Near Austin, TX 78732
Robert
Job Details: 09/10/2021
"Arrived on job for complaints of right side oven not working. Found that the main right side control not sending power to control and display. ; ordrng 1 8301182 (CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78745
Luis
Job Details: 09/10/2021
"Arrived on site for cooling complaint. Found unit not freezing,large ice ball at inlet of evaporator diagnosed unit will need a new compressor and evaporator
We serviced a
WHIRLPOOL DRYER
Model WETLV27FW0
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
Arrived on site for dryer not turning on. Upon arrival I found unit had proper power. Upon further inspection I found door switch had broken. ; ordrng 1 WPW10569603 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found unit pushed back against waterline coming from wall and kinking line. Adjusted unit position and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to replace filter head and recirculating pump from previous diagnosis. Replaced parts, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrew
Job Details: 09/10/2021
"Arrived on site to install previous diagnosis ice bin, dispenser motor and shaft, installed parts,tested unit,unit now working as designed, no leak detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and replaced the cam kit due to binding damage preventing proper transition to spin. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Jacob
Job Details: 09/10/2021
Arrived onsite for unit still tripping the breaker. Customer had the electrician there and finishing up by changing the breaker and wall plug. Checked the voltage once again and all looked correct. Checked the heating element and element checked out good. Checked the amperage to the compressor and checked good. Checked the voltage to fan in the freezer and all checked good. Went ahead and replace both controls so that issue may not return. Spoke with SW to help diagnose. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for loose igniter, tested unit found retention clip fell off, secured retention clip, tested spark igniter, working as designed, unable to fully test unit do to propane supply not present yet, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Matthew
Job Details: 09/10/2021
Arrived onsite for failed dishwasher stops. On arrival found failed stops. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty filter head and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2021
Arrived onsite and found unit not heating hot enough for customer recipes. Tested and and found unit is operating within range. Calibrated to customer preference. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Leander, TX 78641
Justin
Job Details: 09/10/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated they noticed product in the RC spoiling quicker, and it felt less cold. They were unsure if the FC was losing cool. I checked temps and found the RC at 43?F and the FC at 5?F. I gained access to the return vent and baffle. I found both with good airflow. I then gained access to the evaporator and found a good frost pattern, and the fan running as designed. I jumped the defrost and found it working. I gained access to the condenser and found it clean. The condenser fan was also running. This isolates a thermostat issue. The RC and FC lights were also out. I ohmd out the light switches and found them good. In order to repair we would need to replace the thermostat, and both FC and RC lights.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GT2SHKXMS01
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
"Onsite for fridge leaking in fresh food section and not cooling properly. Found water leaking in RC from air diffuser. found tear on left side of FC door gasket causing air leak and condensation to build up and freeze. Also, creating warmer temps in FC and the cause of water leaking down diffuser to RC. Found air diffuser hole partially frozen over, not allowing full adjustment of freezer temp knob (which connects to post to close/open air diffuser hole). Ordering door(includes gasket), top diffuser, bottom diffuser, and damper post. Office to reschedule. AUTHO ; ordrng 1 2218678 (Door w/gasket) and 1 WP2189452 (Diffuser) and 1 4387121 (Damper post) and 1 2204690 (Diffuser top) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for range showing F6E4 error code. Upon arrival the customer advised me that there was a power outage during a storm and the unit has since been working. I could not find the error code in the techsheet. The closest one I found was related to the ovens sensor so I accessed and tested the sensor and it showed in range. I replaced the main control and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kempner, TX 76539
Al
Job Details: 09/10/2021
"Arrived on site to inspect the ice maker.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Austin, TX 78745
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of no power to microwave. Found good voltage from the wall all the way to the control board. Recommended replacing the control board
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
Onsite for washer not powering on at all. Found washer not turning on when pressing power button. Received 120VAC at outlet and at control. Received 5vdc to control panel. Found score marks and solder migration on control panel board near communication to control connector. Replaced control panel. Unit now powers on. Found F6E3 communication error from control panel. Cleared stored error. Ran diagnostics cycle. Unit now functioning as designed. Customer did purchase surge protector to prevent future issues. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Tali W
Job Details: 09/10/2021
Onsite for dishwasher leaking from door. Found door gasket not sealing properly causing water leak from door. Replaced gasket. Unit now functioning as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Robert
Job Details: 09/10/2021
Arrived on job for complaints of lights not working and door noise. Tighten the screws for the top of door and order the light modules. ; ordrng 3 W11462342 (MODULE )s
We serviced a
WHIRLPOOL WASHER
Model WETLV27FW0
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Waco, TX 76706
Tyler
Job Details: 09/10/2021
Arrived on site for dishwasher not running. Upon arrival I found unit had stable power supply of 120v. Water was shut off at cut off under sink. After entering diagnostics I found motor had failed to run when power was applied and giving f4E3 error. Customer had a supplied new replacement part. After approval I replaced need part and tested unit. Found no leaks and unit now fills agitates and drains as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/10/2021
"Arrived on site for refrigerator doors not aligned and not flushed with cabinets. Inspected unit and work area. Informed customer that cavity of unit should be flushed with cabinets and unit is not designed for doors to set flush with cabinets.Lowered level feet to square doors up. Tested door operation and found opening and closing as designed. All tested good, no water leaks detected during service.