Service History 358

Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
ICE MACHINE KITCHENAID KUID308HPS00 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on and it dispensed water into the reservoir and when the recirculating pump was to come on, it failed. I placed the unit in diagnostics and tested the components and again found that the recirculating pump has failed. I am ordering the pump and CNOTE-LSO FOR TRAINING and scheduled return service No water leaks observed during service.; ordrng 1 W11325175 (Recirculating pump)"
Near Cedar Park, TX 78613
Tommy
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for water coming out of left side fc door. Upon arrival found unit motor fc evap fan struggling unit had power and was defrosting as designed but motor fan running intermittently. Also upon inspecting rc evap found unit drain pan bowed having water slip put into meat door and down left side door. Ordering fc evap motor fan and rc drain pan. Spoke with customer on making sure unit was unloaded for repair. Office to reschedule due to part availability.; ordrng 1 W11249952 (Motor fc evap) and 1 W11457241 (Drain pan), states that autho needed"
Near Austin, TX 78737
Robert
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on job for complaints no ice. Ran diagnostics and found no water entering icemaker. Replaced valve and test still no water but valve working. Recommend replacement of freezer door. ; ordrng 1 LW11026425 (dor-fip)
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW1 "Arrived onsite and found unit had symptom of not latching. Accessed latch to replace. Repaired existing latch. Advised customer they may have to call again for latch replacement if symptom recurs. All checks good. Unit is now operating as designed."
Near Belton, TX 76513
Al
Job Details: 02/04/2021
DISHWASHER GE GDT655SSJ5SS Arrived to install previously ordered parts.First diverter was defective and leaking. MG and I replaced it with the new one sent on this call.Unit now works properly without any leaks.Job completed
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
WASHER WHIRLPOOL ETW4400WQ1 Arrived on site for washer overfilling and temperature switch missing. Tested and inspected unit and found failed valve and missing temperature switch. Ordering needed parts. Office to scheduled return trip. Left unit unplugged and water off at wall.; ordrng 1 WPW10144820 (Inlet valve) and 1 WPW10184148 (Temperature switch) and 1 WP8538957 (Knob) and 1 Seenote (Office to schedule)
Near Killeen, TX 76543
Al
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 Arrived to inspect dryer rattling.Confirmed the complaint and removed and replaced the drive assembly (rollers pulley and belt).Reassembled and unit now works to customers satisfaction.Email confirmed Job completed
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
DRYER GE GTD75ECPL0DG Arrived onsite and found unit glide had come out of place. Restored position to keep unit from grinding while tumbling. Advised cuetomer on repair. All checks good.
Near Killeen, TX 76549
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not cycling through setting after a few minutes of run time. Customer stated issue started weekend before date of diagnosis. I entered diagnostics and found F7e5 & f0e5 ( shifter failure detected, off balance load) I ran a test cycle and for the first for seconds it was clear the shifter as while as slider were not engaging together as needed. The rotator was operating as designed and the main control ACU was still sending proper voltages during tests. Office will need to reschedule due to certian parts currently out of stock.; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10780062 (harns-wire)"
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW2 Arrived on site to test unit for no water. Unit ran through diagnostics perfectly. Valves receiving proper voltage. Put unit into wash and unit is filling as designed. Verified with son unit is filling as designed. No leaks detected at time of service. Job complete.
Near China Spring, TX 76633
Jonathan M
Job Details: 02/04/2021
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site for a dishwasher that has racks hat are rusting. Inspected unit and worked area. Customer advised that whirlpool is sending her her lower rack but needs her upper rack replaced. Confirmed customer complaint and I am ordering the upper rack. Ordering upper rack and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1 W11501779 (UPPER RACK)
Near San Marcos, TX 78666
Richard
Job Details: 02/04/2021
DRYER WHIRLPOOL WED8500DC0 Arrived onsite for the dryer not drying properly and leaking. During testing found that the blower thermistor was bad. Replaced thermistor and dryer tested good. Also found that there is a restriction in the vent tube . Advised customer to have someone clean out the vent tube in the wall. There is no water supply hooked up to the dryer. Could not duplicate the leak issue. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site for microwave not heating . Ran diagnostics got mag error code . Ran MW on 2 min heat after about 30 sec would shut off and flash mag error . Ordering mag , as well as wave guide cover . Call to set return ; ordrng 1 MAGTHERMOSTAT (PARTS RESEARCH ) and 2 W10915651 (PLATE COVE )s and 1 W11346197 (MAG)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived in n site for ice maker intermittently overfilling. Inspected unit and work area. Removed ice assembly and inspected for signs of possible water leak, none found. Disassembled face of ice maker and inspected for burnt contacts, none found. Called Whirlpool tech support and spoke with Leon. Went over prior service and repairs. He stated possible ice maker issue or random water pressure change to unit and replacing ice maker would determine failure. (Sr# 7729782655)..Removed ice maker and installed new. Monitored fill cycle. All tested good, no water leaks detected. Paid in full on credit card."
Near Killeen, TX 76542
Al
Job Details: 02/04/2021
WASHER ROPER RTW4516FW2 Arrived to inspect washer leaking issues.Ran diagnostics test mode and found during the drain cycle the water from the damaged drain hose was spraying water on the wall and on the floor in the laundry room.I called office and spoke with SP who advised me to document and photograph the area .Customer advised the water has damaged his floor and even came through the walls into his room.I advised him to call Lowe’s to inform them of the issue.Ordering the drain hides to complete the repair and office will reschedule the customer for return service.Needs more work.; ordrng 1 W11244231 (hose DRAIN )
Near Troy, TX 76579
Chase
Job Details: 02/04/2021
WASHER MAYTAG MVW7230HW0 Arrived on site and removed old washer and installed new unit. Checked for leaks and tested.
Near New Braunfels, TX 78132
Richard
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for the refrigerator freezer section not cooling properly. During testing found that the 3 way valve was not working properly. Replaced 3 way valve and UI. Put gauges on and ran test 4. Found that the when the freezer section was activated found that it was over charged cause the suction line to freeze up and un freeze. Took some Freon out and allowed pressures to equalize. Pressures look good and suction line is not freezing up anymore. Pressures look good for the freezer section and refrigerator section. Freezer started to cool down. Complete
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator led lights not working. During testing found that the upper left rear led module is out and will need to be replaced. Parts have already been ordered. Office to schedule. ; O-emld tckt
Near Austin, TX 78704
Jacob
Job Details: 02/04/2021
DRYER FRIGIDAIRE FFSE5115PW0 "Arrived onsite for unit taking longer to dry. Tested unit, felt the unit heat. Took vent off the wall. Saw some lint in vent hose. Removed lint. Tested unit. Unit is getting plenty hot. Let customer know that if the unit is taking longer to get hot, there more likely a clog of lint with in the wall for the unit not to vent out properly, causing the unit to have longer dry times. Customer requested to leave off vent hose till they can get a vent cleaner out to clear up the vent issue. No issues at this time. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
MICROWAVE KITCHENAID KMHS120ESS4 Arrived onsite for microwave door handle broken. Upon inspection found handle and frame are broken. Unit will need door replaced. Ordering replacement stainless steel door. Office to reschedule ; ordrng 1 W10893437 (door/mw)
Near Austin, TX 78701
Jacob
Job Details: 02/04/2021
RANGE KITCHENAID KSGG700ESS0 "Arrived onsite for unit not starting in bake. Checked unit, got F8E0 cooling fan speed too low. Ordered part. Office to reschedule. ; ordrng 1 W11107275 (Fan-blwr)"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for ref water filter door will not stay close. Found filter bracket housing clips were broken making filter cover not clip in as designed. Ordering new filter bracket housing to return and complete the repair. ; ordrng 1 67006325 (Filter bracket housing)
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2021
DISHWASHER JENN-AIR JDB8700AWP3 "Arrived on site to test unit for no power. Found unit receiving proper voltage. Control board was sending proper voltage but panel was not responding. Also noticed vent is leaking. Customer also complained about lower rack wheels broken off. Needing panel, vent fan, all four lower wheel to fix issue. Office to reschedule.; ordrng 4 W10195416V (dish rack wheel)s and 1 W10847804 (panel-cntl) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)"
Near Killeen, TX 76541
Tyler
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer needing a previously diagnosed main control board. Upon arrival I installed the new main control and retested units ui response. After resetting units power and allowing time for main control to update ui I was still Unable to get ui response even with 12 dcv being supplied. I called whirlpool techline informed them that after entering diagnostics on the unit it wouldn’t allow for cycle throuh mended options. They said it was a failure in the ui itself and it will need to be replaced again. Office to reschedule once Availability of parts is known. Sr#7729914300; ordrng 1 W11413337 (CONSOLE (SHADOW))
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/03/2021
FREEZER MAYTAG MQF1656TEW02 Arrived on site for Freezer remains cool inside but the food was slowly thawing. Found started and overload device was faulty. Ordering both to return and complete the repair. ; ordrng 1 WP2187145 (Overload device) and 1 WPW10466655 (Relay) and 1 WP61002138 (Cover)
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not washing correctly. Upon arrival customer stated main issue was unit did not drain properly at end of cycle and had left over water. I put unit into diagnostics mode and found stored error codes F4E3 for wash motor not running, and F7E1 for no heat. During the test cycle the unit filled and drained properly, but the pump did not hum or start at all. I could not hear diverter functioning either. I found the heater however turn on and draw correct amperage. I reset power at breaker and put unit into diagnostics again. I found the same issue occurring. Will need to replace pump and motor. Office to reschedule. ; O-emld tckt"
Near Austin, TX 78717
Kayman
Job Details: 02/03/2021
OVEN KITCHENAID KOSE500ESS05 Arrived onsite for wall oven not cooking properly. Upon inspection I found the the timer sequence did not match up with the user manual. I accessed and tested the oven sensor. It tested good. I replaced the main control and console and the timer issue resolved. I explained to the customer about different types of bakeware and cooking results and showed her the section in the manual. The unit is otherwise working as designed at this time. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived onsite for unit not heating. Tested unit. Cup of water did not heat up. Came across magnetron, capacitor and diode.
Near Georgetown, TX 78626
Lou
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit in test 12 and when the drain pump came on, water began to overflow the drain pipe. I shut the unit down and advised the customer of my findings and that they would need to contact their builder or plumber to check the drain pipe. I manually tested the unit and it is operating as designed with no leaks. Customer provided a copy of their closing documents. Job completed."
Near Austin, TX 78730
Kevin
Job Details: 02/03/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF5 "Arrived on site and spoke with DW, set refrigerator into a diagnostic cycle, Icemaker will twist on test 63 on test 55 valve is energized and is humming but there is no water sent to icemaker. Water dispenser is working properly. Will need to bring back a new inlet valve to correct issue will also bring back icemaker and water line to ensure repair on the next visit; ordrng 1 243297609 (Icemaker) and 1 242252702 (Valve)"
Near Georgetown, TX 78626
Lou
Job Details: 02/03/2021
OVEN GE JGB660DEJ1WW "Arrived on site to inspect range bake not working. Upon further inspection, I tested the bake function and found the ignitor not turning on. I found the ignitor had been replaced and spliced incorrectly. I advised the customer of my finding on the ignitor and recommended that they replace it. I tested voltage at the ignitor harness connection and found no voltage getting the to ignitor. I tested ohms to the valve and found it good. I tested voltage at the J400 connection yellow wire to ground and found 122V. I tested continuity to the harness and found it open. I advised the customer that I would have to order the harness and the office will contact and schedule return service once the harness arrives; ordrng 1 Research (Main harness)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for tangling up clothes, upon inspection found the agitator working correctly as well as all parts of cycle. . Instructed customer on proper use. Complete"
Near Austin, TX 78744
Kevin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM04 Arrived on site and inspected refrigerator and found no cooling/no frost pattern. Found compressor is not running but condenser fan and evaporator fan are running. Inspected power to start device and it is showing 120 V. Replaced start device and compressor is still not running. A new compressor will be needed to correct the issue.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 8201786 (Start device) and 1 Wpsav-4 (Stub) and 1 W10143759 (Dye drier) and 1 Sealedsystem (Sealed system)
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for cooling and noise complaint. Customer described issue diagnosed main control resetting itself and noise is from 3way valve entering and exiting home position found freezer led off and upper leds in fresh food dim unit will need a new main control and freezer led. Instructed customer that main control is on back order. ; ordrng 1 W10695459 (Led) and 1 WPW10675033 (Main control)
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to diagnose a dishwasher that will not drain. Found drain pump locked up. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11497943 (Pump)
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived onsite for previously diagnosed parts. Unit will need autho to proceed. Unit will need gear case, slider, rotor bolt, control and console according to service pointer, also wash plate and housing. Just in case.; ordrng 1 W11111455 (Kit console), states that autho needed"
Near Austin, TX 78724
Scott
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site. Removed gas range from home. Ensured gas was shut off.
Near Round Rock, TX 78681
Kayman
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer making a loud noise in spin. Upon inspection I found multiple coins stuck between the washplate and basket. I removed the washplate and cleared any coins or debris. I re assembled the washplate and tested the unit. I found that while In fast agitate the unit would make a slight clicking or rattle. I accessed the drive system and found the slider teeth are causing the rattle. I advised the customer of my findings.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for not drying. Customer said she was able to get spray arm back on and unit seems to be working good.
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for no light in deli drawer. Diagnosed a defective led module in deli compartment,replaced right led module in deli compartment.
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts and repair crack in liner. Replaced freezer seal and repaired crack in lower left corner of fridge section. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
DRYER WHIRLPOOL WGD7300DW1 Arrived on site for a dryer making a loud noise and not drying. Upon further inspection I found vent hose kinked restricting airflow. I also found a large amount of lint build up in unit and cleaned it out. In regards to the sound I found the tub sitting incorrectly on back lip of unit and cause the metal on metal screech. Adjusted tub and ran unit. No longer hear noise and airflow back to normal. Unit working as designed. Call complete.
Near Austin, TX 78753
Jacob
Job Details: 02/03/2021
RANGE WHIRLPOOL AER6603SFS2 "Arrived onsite for unit front left burner not getting hot. Tested unit. Burner would not turn on. Upon further inspection, found that the switch was bad. Replaced switch. Tested unit. Unit tested good. No issues at this time. Also got picture of lease agreement. Job complete"
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
MICROWAVE KENMORE 721.664635 "Arrived onsite for microwave not heating and not functioning when door is closed. Upon inspection found that unit would count down when started but turntable would not function and would not heat. Previously the unit would heat if the door was held firmly. Will need magnetron , capacitor and diode replacement as well as interlock and switches. Office to reschedule. ; ordrng 1 3501W1A053A (INTERLOCK ASSEMBLY ) and 1 6600W1K001C (SWITCH ) and 2 6600W1K001D (SWITCH )s"
Near Hutto, TX 78634
Andy
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW0 Arrived on site for washer error code. Tested and inspected unit and found failed latch. No water leaks present at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KFIV29PCMS01 "Arrived on site to test unit for water leaking from behind. Found RC drip pan was extremely bowed and drain line clogged causing water to leak. Installed shims to level drain pan, unclogged drain line, tested by pouring water and unit is draining as designed. Customer also had issues with water dispenser leaking when calling for ice. Found connection to UI board not connected and inlet valve issues. Secured connection, replaced inlet valve, tested unit, unit is now working as designed. No leaks detected.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for a knocking sound, upon inspection found the noise was from the clutch popping during agitation, ordering clutch and actuator. Office to reschedule ; ordrng 1 W10721967 (CLUTCH ) and 1 W10815026 (ACTUATOR )"
Near Seguin, TX 78155
Noah D
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the wheels broken on then deli drawer, ordering both rollers. Office to reschedule ; ordrng 1 W10346890 (WHEELS ) and 1 W10346891 (WHEELS )"
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for refrigerator frosting at rear rc evap. Upon arrival found unit heavily frosted over.
Near Austin, TX 78751
Jacob
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for unit not heating. Checked all fuses and element. All fuses and element checked good. Checked voltage coming in. Found that the unit is not getting 240 v from the wall plug. Took pic of voltage from the unit. Let customer know that an electrician will have to be called out to check the plug and breaker. No other issues at this time. Job complete
Near Austin, TX 78753
Jacob
Job Details: 02/03/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit shaking more than usual in the spin cycle. Tested unit. Found that the unit was shaking more roughly than usual with nothing in it. Did not have gear case. Ordered parts. Office to reschedule ; ordrng 1 W10554251 (Spin tub)
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Arrived on site for no ice. Ran diagnostics icemaker passed harvest,failed water fill,valve energized no water entering icemaker. Removed kick plate disconnected water line connection diagnosed frozen fill tube,ohmed heater fill tube diagnosed a defective fill tube heater unit will need a new freezer door,found filter door not opening and closing correctly will order housing also ; ordrng 1 W11172791 (Housing) and 1 LW11026428 (Fzr door blk ss)"
Near Austin, TX 78703
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for freezing in fresh food. Called tech support ran diagnostics all test passed,removed p5 connector on hv control,no resistance reading from thermistor replaced fresh food thermistor ; used 1 W10316760 (Thermistor) from stock"
Near Austin, TX 78732
Robert
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Leander, TX 78641
Jonathan S
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL KDPE234GBS0 "Arrived on site for dishwasher having broken dispenser and top spray arm falling off. Inspected unit and work area. Found dispenser spring holder broken. Found retainer for top spray arm setting in filter. Attempted to reinstall retainer and found not engaging spray arm. Removed failed dispenser and manifold, installed new. Performed diagnostics mode, no error codes and dispenser opened. Continued to monitored test cycle and found all operating as designed. No water leaks detected during service."
Near Austin, TX 78737
Brandon
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for customer complaint of of unit not producing ice, found freezer door harness broken multiple wires busted.
Near Spicewood, TX 78669
Brandon
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of unit not cooling, found compressor harness not plugged into compressor, I plugged harness in, unit tested good."
Near Mustang Ridge, TX 78610
Richard
Job Details: 02/03/2021
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite for the RF burner on the range not igniting. During testing found that the burner head was causing the issue. Replaced RF burner head and all functions tested good complete
Near , TX 78132
Andrew
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for upper rack issues. Found right side adjuster is broken so wheel is falling off. Right side was missing stop. Replaced stops to keep wheel in place for now. Will need adjusters and pivot time to fix issue. Office to reschedule.; ordrng 1 W10082853 (pivot-tine) and 2 W10712395 (adjuster)s
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
FREEZER WHIRLPOOL KRFC704FPS04 "Arrived onsite for refrigerator not cooling in FC and RC. Took temps and got 70 degrees in RC and 50 degrees in FC. Ran diagnostics on thermistors and all tested properly giving the temperature readings within +/- 2 degrees. Ran fan test and passed. Ran compressor test and passed. Accessed evaporator and unit has no frost pattern. Accessed compressor compartment and condenser fan is running. Compressor will kick in for a couple minutes then shut off. Checked windings at compressor and and did not get a good reading, showing OL on two of the three test. Unit will need sealed system technician scheduled for two hours. Ordering compressor, evaporators, dryer, and valve. Unit does have lokrings. Office to reschedule ; ordrng 1 LOKRING (LOKRING ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11336586 (ORION BOARD ) and 1 W11393142 (COMPRESSOR )"
Near Mustang Ridge, TX 78610
Richard
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator not cooling and has ice build up on evaporator. All ice has been thawed out. Replaced FF evaporator fan and thermistor harness. All functions tested good complete
Near Bertram, TX 78605
Cliff
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice tray broken and icemaker assembly. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Wesley
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite and corrected draining issue from install. Advised customer on repair. All checks good.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site for Washer will not power up. Verified breaker was not tripped, verified power at outlet. Turned breaker off for a few minutes then turned back on. After some time washer made some draining noises but power button, started button still unresponsive and display is off.Customer informed me he had notated an F6E1 error prior to the washer giving out completely. Could not get into diagnostics. Did hear the drain pump kick on while I worked. Waiting for control to arrive so we can return and complete the repair. Will also install a new UI upon return. ; O-emld tckt"
Near San Marcos, TX 78666
Andrew
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL ART308FFDM06 "Arrived on site to test unit for water leaking into refrigerator from freezer. Found FC drip pan clogged. Unclogged drip pan, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Austin, TX 78732
Robert
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL KDTM504EPA0 Arrived on job for complaints of leaks. Unable to duplicate error.
Near Lakeway, TX 78738
Brandon
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site to replace failed control, pump, and tracks, after replacing, unit tested good."
Near Austin, TX 78746
Kevin
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MFI2570FEB02 "Arrived on site and inspected refrigerator and found icemaker is turned off, ice bin is missing. Found ice bin is in the garage broken into two pieces, cycled icemaker and it leaked. Replaced icemaker, cannot reset power to refrigerator which breaker it is is unknown, could not unplug refrigerator there is too much loose stuff around it. Also replaced ice bin, job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator not dispensing ice. upon inspection I found FC=0 and RC=36 and the ice bin full of ice but looked like it had partially melted and clumped together. The ice chute was full of ice on arrival. I steamed out all the stuck ice and accessed the ice maker. I ran test 120 and the IM would not advance past step 2. I called techline and the had me test voltage to the IM. I found voltage going to the IM so techline recommended replacing the ice maker. I removed the ice chute cover and it looks like a foam gasket in the chute is folded under the plastic. I am ordering the ice maker (W11115534)and returning with the UI just Incase. Also ordering permagum to add to the ice chute. ; ordrng 1 W11115534 (Ice maker) and 1 Permagum (Permagum)
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit off balance load error code. Upon arrival found unit wasnt level correctly contributing to off balance load. Spoke with customer about weight distribution during washer loads. Tested unit found unit is operating as designed. Cleared error codes. Unit is operating as designed. Job Completed.
Near Austin, TX 78731
Scott
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived on site for Apex refrigerator exchange. No water leaks detected at time of service job complete
Near Mustang Ridge, TX 78610
Richard
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH32519HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave for not heating correctly, upon inspection found the mag clicking and stopping heating, replaced mag cap and diode, no problems found. Complete"
Near Austin, TX 78705
Justin
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washing machine running to long. I put unit into diagnostics mode and found stored error code F8E1 for long fill. I put unit into test mode and found the hot water valve would not turn on. The test cycle in general was not cycling correctly. The UI was slightly unresponsive. I found a bad ACU and hot water valve. I replaced both and tested unit. Unit now being responsive, but hot water not coming out. I tested the valve at the wall and found it not sending any water to unit. I advised customer to reach out to a plumber. Call complete."
Near Austin, TX 78749
Leonardo
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/03/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install replacement part. Customer was not home and requested I leave the new grate at their front door. Placed new grate still inside box at front door. Job completed.
Near Austin, TX 78737
Brandon
Job Details: 02/03/2021
OVEN WHIRLPOOL WOD77EC0HS02 "Arrived on site for customer complaint of unit not heating properly, found lower oven broil oven was not heating due to wire not being connected, I connected broil element, unit tested good."
Near Pflugerville, TX 78660
Andy
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB4949SDZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to inspect range for not heating correctly. Upon inspection found the front two switches not turning off,customer accepted. Replaced both switches.
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site for a microwave that would intermittently stop and the fan would not turn on. I found that the fan motor was bad and would not turn the fan. If you manually started the fan by spinning it it would work. I found the unit would stop heating and the mag would intermittently turn off about 2-3 minutes into microwaving. I found the unit would intermittently not work. I found mag and thermostat, fan motor, cap, and controls bad. I replaced all. Unit now working as designed. I ran microwave several minutes and it no longer shutoff. The fan is now working. Call complete."
Near Austin, TX 78728
David Z
Job Details: 02/03/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install new cooktop knobs. Replaced knobs and tested all switches. All engaged smoothly with no resistance, so all is working as designed. Call complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/03/2021
DISHWASHER GE GDT635HSJ2SS Arrived on site to install previous diagnostics part. Removed failed turbidity sensor. Found sensor DOA and found temp sensor is built in to flood switch on this unit. .; ordrng 1 WD21X10519 (FLOOD SWITCH )
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/03/2021
WASHER WHIRLPOOL MHW8000AW0 Arrived on site for washer leaking durning self cleaning cycle. Inspected unit and work area. Found water droplets from air vent. Performed diagnostics mode and ran test cycle without automatic soap dispenser. Found unit still has suds buildup in unit. Found diverter working in test mode. Called tech support and spoke with Leon. He stated to flush suds put from unit. Sr# 7729911524. Ran test cycle and let unit fill and canceled. Ran cleaning cycle and let unit fill and canceled. Ran another cleaning cycle and customer to allow to complete. Unit operation tested good. No water leaks detected during service.
Near Hutto, TX 78634
Andy
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher damaged dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Andrew
Job Details: 02/03/2021
DRYER ROPER RED4516FW0 "Arrived on site to test unit for element not shutting off and tub not spinning. Found element grounding out internally. Also found bad thermal fuse. Replaced element and thermal fuse. Tested unit, unit works good. Job complete."
Near Austin, TX 78728
David Z
Job Details: 02/03/2021
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave not starting. On arrival found console screen locked up and frozen on cooking. Went and power cycled unit from breaker box and reset. Checked unit and it was again responsive after reset. Provided customer with instructions and contact info for whirlpool WiFi team to get unit connected for updates. Unit is now working properly. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 02/03/2021
DISHWASHER GE GSD4200J00BB "Arrived on site for customer complaint of unit it advancing during wash cycle, found failed timer, ordering timer. ; ordrng 1 WD21X10200 (Timer) and 1 WD16X10008 (Cam timer)"
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for dispenser pad not operating correctly. Upon arrival found unit pad plastic tabs broken. Replaced pad and tested. Unit is now operating as designed. Job Completed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/03/2021
TRASH COMPACTOR ELECTROLUX 99526808A Arrived on site trash compactor right rail broken. Inspected unit and work area. Found model tag has been removed. Found plastic piece that holds bearing glide in place missing.
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to install previously diagnosed parts. Took out the old ice maker and found fill tube frozen. Steamed out fill tube and installed new ice maker. Unit now working as designed. Call complete.
Near Austin, TX 78729
David Z
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW8240YW0 "Arrived on site for washer throwing error F51. Ran unit and checked error, found F51 is for the RPS assembly. Tested unit in manual diagnostics and was able to get it spin, but it was hard and kept stopping when spinning by hand. Spins freely with rotor off. Found the driveshaft was rusted out, bearing shot, and casing is also rusting. Unit has a bad odor coming from water in the tub that is persisting. Recommended we replace the tub assembly to resolve the rusted out driveshaft bearing and odor.
Near Austin, TX 78748
Leonardo
Job Details: 02/03/2021
DISHWASHER KITCHENAID KUDL03FVSS3 Arrived on site to test unit for unit not washing correctly. Test unit and found clogged and broken sump and motor. Also found broken dispenser. Will order new sump and motor office to reschedule ; ordrng 1 WPW10780877 (Sump and motor)
Near Burnet, TX 78611
Cliff
Job Details: 02/03/2021
RANGE KITCHENAID KSGG700ESS1 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested unit and found oven cooking too low. Adjusted calibration to compensate for offset. All is working properly at this time.
Near Buda, TX 78610
Leonardo
Job Details: 02/03/2021
DISHWASHER GE GDT635HSJ6SS Arrived on site to replace console. Opened second console test good job complete. M
Near Austin, TX 78758
Matthew
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not spinning out clothes. Ran diagnostics and found no stored error codes. Ran auto test cycle and all passed. Ran a normal load with towels and unit performed as designed. Did notice prior to testing that the drain hose was too far down drain pipe. Made adjustments. Could not duplicate the issue. If problem persist, recommend replacing control and stator motor. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78731
Luis
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site for cooling complaint. Found condenser coil blocked with debris cleared condenser coil found compressor making odd noise replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Leander, TX 78641
Jonathan S
Job Details: 02/03/2021
DISHWASHER KITCHENAID KUDS35FXSSA Arrived on site to install previous diagnosed part. Removed upper dish rack and broken adjusters. Installed new adjusters and tested rack operations. All tested good no water leaks detected.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed part. Removed pump and motor and installed new pump and motor. Ran through diagnostics and dishwasher is s running as designed.
Near Austin, TX 78735
Kevin
Job Details: 02/03/2021
REFRIGERATOR GE ZISS420DRISS "Arrived on site and found customer is experiencing temperature ranges from; Freezer range -2 to -12, fresh food range 38 to 46. These temperature ranges are considered normal. GE has already been out 4 times and replaced several unknown parts and determined nothing further can be done. Another company has been out twice, we are the third.