Service History 357

Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78731
Kevin
Job Details: 10/23/2020
WASHER WHIRLPOOL WGT4027HW0 "Arrived on site and inspected washer/dryer combo and found lid latch will not engage. This unit requires the dryer to be removed in order to access lid latch. Two technicians will be needed, washer is in a closet accessed from an exterior porch, took one picture of location. An oven dolly preferably with platform will be needed to support dryer while latch is replaced.; ordrng 1 2TECHS (AND OVEN DOLLY)"
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not cleaning. Tested unit in diagnostics found unit sump was not operating. And control may also be running incorrectly. . ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Austin, TX 78703
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MHW8630HC1 Arrived on site and found customer does not believe detergent is being released properly into wash during cycle. Discussed and considered replacing dispenser drawer. Spoke with techline later and they recommended contacting customer and suggested they change detergent ratio 6x is least 2x is most 2X. Before replacing parts 7729116164
Near Nolanville, TX 76559
Al
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and found the container was defective.Removed and replaced it and unit tested as designed.Job complete
Near Austin, TX 78750
David
Job Details: 10/23/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install lid diagnosed on previous visit. Found left hinge point cracked on lid. Replaced lid. All is now working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not producing ice properly. Tested unit and found icemaker cubes too large. Also noted improper cycling of ice box fan. Ordering all possible parts to correct issues. Water valve, pressure regulator, waterline, control, and user interface will all need to be replace the complete repairs. Office will need to return appointment to the part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11284720 (UI) and 1 W11399844 (CONTROL)"
Near Temple, TX 76501
Jonathan
Job Details: 10/23/2020
WASHER ROPER RTW4516FW2 Arrived on site for a washer where the customer had questions about water level. Inspected unit and work area. Customer advised that the unit doesn’t seem to feel very much in her unit and was concerned that this unit isn’t working properly. Put unit and service diagnostics and found an F2 E1 (stuck key) error code. Ran unit through an auto testing unit ran as designed. Ran unit through a normal Highwater regular cycle and unit ran as designed. Customer advised that the water does not go above her clothes and unit had been sent to the auto sensing. Informed customer about new features on these washers and how to get more water into the basket. Unit is working as designed. Call complete.
Near Temple, TX 76504
Jonathan
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived on site for nice refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found unit would not jump. Tested voltage going to the icemaker and found 15 V. Checked wire harness connections and found one of the wires not connected on the connectors. Reconnected connectors and tested voltage going to the ice maker. Found 124 V going to the icemaker and attempted to jump the icemaker again. Unit harvested and filled and is working as designed. Call complete.
Near San Marcos, TX 78666
Jacob
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for door to unit not closing properly. Looked at door p. Saw that the left hinge was not interested properly to hold up the door. Re aligned door and hinge. Tested door. Door tested good. No issues at this. Job complete
Near Austin, TX 78704
Richard
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. There is a ball of ice on the right upper side of the evaporator on the capillary tube.
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
REFRIGERATOR MAYTAG MFI2665XEB6 Arrived on site to install previously ordered part.Removed and replaced the UI.Melted the ice from the ice bin assembly.Job complete
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected ice maker still not working.Checked for blockage in the water line and found the unit will require a fill tube heater and authorization.Ordering the W10347267.Office to reschedule the customer after authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10347267 (FILL TUBE HEATER)
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KBLC36FKS00 Arrived on site for ice maker sometimes dropping ice behind ice bin. Tested and inspected unit and found no mechanical failures. Found unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven changing time. Inspected unit and found unit is not hooked up to WiFi and that this unit can change date and time when not hooked to WiFi. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78735
Kevin
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and inspected ice machine and found very thin sheet of ice being made. Sent pictures to CS and replaced water valve and water pump including level sensor. Incoming water appears to be stronger now. Customer will monitor the machine for correct operation. If issue continues a sealed system repair will be needed
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop with the same failures.Removed and replaced the element, indicator, infinite switch, module.Reassembled and unit tested as designed.Job complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to install previously diagnosed control and turn table parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washer out of balance and error code. Tested and inspected unit and found issue with suspension rod. Removed part and replaced with new. Tested unit with load that customer has been using and found little improvement. Instructed customer on loading unit properly and proper use and care and practice for best performance. Called tech line and spoke with Leon (SR# 7729111090) and was informed that issue is with loading and to instruct customer on proper loading of unit. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 10/23/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer leaking oil.Confirmed the complaint and found all items underneath the unit were saturated with oil from the gearcase.Removed and replaced the following:Cam, actuator, belt, gearcase and shield.Reassembled, calibrated and tested the unit and unit tested as designed.Customer satisfied.Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site for a refrigerator that still making a jackhammer sound as it fills the icemaker with water. Inspected unit and work area. Tested unit and found unit making a bubbling/hammer sound as it was filling the icemaker. Found filter not completely engaged onto filter head. Removed and receded filter and tested unit. Unit sounded much better. I called Techline and spoke to Sterling SR# 7729112884. I asked him if the filter would be causing this issue and asked me to ask the customer if they’ve noticed a similar issue when dispensing water.They advised that it did not. He advised that if that was the case, it would not be a problem with the filter but with a loose connection or the dual water valve. He advised to have me check all connections prior to replacing the valve. Checked all connections and all connections were good. Replaced dual water valve and tested unit. Unit is working as designed. Call complete."
Near Temple, TX 76502
Jonathan
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived on site for a washer that won’t shut properly. Inspected unit and work area. Found lid completely separated at the left hand hing area causing the lid not to close unless weight is put on it. Unit will need new lid for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11102314 (lid)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: Heating Element Not Working - DishwasherCustomer explained that none of their dishes were drying after the dishwasher completed a cycle. Placed in diagnostics and no error codes came on. Heating element warmed up during diagnostics. Let customer know that plastics in most all cases will need to be towel dried. No leaks detected. Dishwasher operating as designed. Job completed.
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site and inspected newly purchased washer not washing.Ran diagnostics test mode and unit tested as designed.Calibrated the unit and showed the assistant manager the unit works as designed.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found latch mounting screws loose causing door not to lock properly. Remounted latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Tested unit and found damper wiring connections not fully seated. Rewired damper properly and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install previously ordered part.Found the customer did not acknowledge the defrost waiver and defrost the unit 24-48 hours prior to return service.Customer did read and acknowledge the waiver by signing it.Showed customer proper way to turn cooling off and advised when the unit defrosts the ice container can be replaced.Left the replacement part for unit after it’s defrosted.Job complete
Near Lorena, TX 76655
Jonathan
Job Details: 10/23/2020
REFRIGERATOR GE GSH25JFXLBB "Arrived on site for a refrigerator that won’t dispense water. Inspected unit and work area. Customer advised that she had had a prior company come out before to address this issue. They shot hot water up through the dispenser area and through the water line at the bottom of the refrigerator twice and it worked for two days. They also installed a heater inside the dispenser area to try to keep the water line from freezing. The customer advised that after they installed that, they again shot hot water through the water line to clear it up and it froze right back up in a day and a half. I called GE Techline and spoke to Tyler SR# 04663889. He advised that the heater that was installed is something that they generally try to do prior to a door replacement. He advised that if the door insulation has gotten bad enough that it will continually freeze that waterline and that the heater at the dispenser area uses the DC voltage from the dispenser to continue to heat
Near Briarcliff, TX 78669
Brandon
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not functioning, found clean light blinking twice and UI console not responding. I reset breaker, that did not change anything, found failed main control and UI control, I replaced both and ran diagnostics cycle, unit tested good."
Near Waco, TX 76705
Jonathan
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Found upper rack detached from the wheels inside the upper rack track. Parts since were lower rack wheels. Customer also advised that she lost two of her pivot clamps that hold up one of the fold down tine rows. Ordering those as well for replacement. Office will need to contact customer about reschedule date due to part availability.; ordrng 2 W10712395 (adjuster)s and 2 WPW10082853 (pivot-tine)s
Near Killeen, TX 76542
Al
Job Details: 10/23/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer F6E2 and F6E3 error codes.Found the console isn’t responding to touch.Ordering W11135391 console and will return with the control.Customer advised of the wait for the part.Office to reschedule the customer when part is available.Needs more work ; ordrng 1 W11135391 (CONSOLE WHITE)
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to test unit for bad latch. Found latch was indeed bad. Replaced latch, tested unit, unit works good. Noticed cold and hot water lines were loose and dripping. Tightened hoses, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Tommy
Job Details: 10/23/2020
COOKTOP WHIRLPOOL CVGX2423W "Arrived onsite for cooktop burners not igniting. Found dirtied unit had smug on igniters, burner tops slightly askew and slightly clogged orfices. Cleaned orfices, lined cooktop tops accordingly and cleaned smug off igniters. Unit tested good job completed.
Near Manor, TX 78653
Matthew
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE510S0HS1 "Arrived onsite for range error code F0E1. Called tech line for assistance. Insured correct voltage to each line and connector P3 was not grounding out to chassis. No issues found. Tech line recommend replacing the control. SR7729114696 . Replaced control, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for customer complaint of no ice production, found test 37 passed, found test 25 failed when jumping t and h, found failed ice maker, did not have ice maker on hand, ordering ice maker. ;
Near Austin, TX 78703
Leonardo
Job Details: 10/23/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site to test unit for unit cavity charge piping. Found chips on right and left side.
Near San Marcos, TX 78666
Noah D
Job Details: 10/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for issues with console, replaced console per last tech and tested for any issues, no issues present. Complete"
Near San Marcos, TX 78666
Noah D
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking, confirmed diagnosis with customer, replaced vent with attached gasket and found broken broken from old part, replaced both and tested, no leaks found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed blower wheel. Attempted to remove failed part and was unable to do so. Will need to replace housing and motor as well to complete repairs. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10868675 (seal) and 1 W11246350 (housing)
Near Austin, TX 78745
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVWB835DW4 Arrived on site and found customer is still experiencing white residue on clothing. Spoke with tech line and all previous recommendations are the same except for now they recommend using Cold water and power wash when washing activewear and synthetics Customer will attempt this change to see if it makes any difference. SR#7729115560
Near Spring Branch, TX 78070
Andrew
Job Details: 10/23/2020
OVEN FRIGIDAIRE PLEB30T8ACA "Arrived on site to test unit for door latch not opening. Got the door open. Found when unit gets power cooling fan automatically turns on. Check both top and bottom temp probes. Both read 1100ohms. Checked switches on both top and bottom latch motor, all checked good. Needing control board to fix issue. ; ordrng 1 318022001 (RELAY BOARD) and 1 318022002 (relay board)"
Near Austin, TX 78727
Matthew
Job Details: 10/22/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Blanco, TX 78606
Brandon
Job Details: 10/22/2020
COOKTOP WHIRLPOOL WCE55US0HB01 "Arrived on site for customer complaint of cooktop not heating properly, found faulty switch, I replaced switch, unit tested good. Also noticed crack in cooktop, gave quote for cooktop W11223301,
Near Meadowlakes, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found unit dispensing cubed ice but will intermittently dispense only crushed and then go back to cubes. Found ice cubes are getting stuck together from ice maker over filling and has damaged auger assembly of ice bin. Unit will need new ice maker and ice bin to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10882923 (icemaker) and 1 W11185686 (ice-contnr)
Near Cedar Park, TX 78613
Kayman
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven not going passed 100* in bake. I found the connectors at the control not putting out correct voltage to the bake element. Will need a new control for repair. Ordering W11122560 cntrl-elec. Office to RS.; ordrng 1 W11122560 (cntrl-elec)
Near Del Valle, TX 78617
Matthew
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for potential drying issues and broken upper rack adjuster. Put unit in diagnostics and no error codes were present. Ran test cycle and all phases passed. Noticed that customer was not using rinse aid, so recommended for better drying. Upper rack adjuster is broken, will need to order replacement. Office to reschedule ; ordrng 1 W10712395 (adjuster)"
Near Austin, TX 78704
Wesley
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2665XEM8 Arrived onsite to look at damge from leaking water during vacation. Found extensive floor damage. Customer had pulled fridge out to check water connection prior to service. Found cause of leak to be frozen freezer Evap drain. Ordering drain tube to repair. ; ordrng 1 W10619951 (drain tube)
Near Horseshoe Bay, TX 78657
James
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. Found vent at bottom razor sharp and not finished. Also found time is 5 minutes fast. Customer does not have internet. Unit will need new console with updated software and control. Unit will also need lower vent trim due to edges being sharp. ; ordrng 1 CNOTE (STICKY NOTE) and 1 W11296171 (console) and 1 WPW10351279 (vent-oven)
Near Austin, TX 78727
David
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to follow up on refrigerator leaking from the top. Found that when water turned on, water leaked from the lines going to the door and icemaker from the valves. Ordering water tubes and reservoir to resolve any possible leaks from the top. Office to reschedule. ; ordrng 1 8212547RP (tube-water) and 1 W11346622 (RESERVOIR ) and 1 W11367364 (WATER TUBE) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for: Visibly Failed, Broken or Missing Parts - PRE-ID LidUpon inspection found strike that locks into the lid was broken in half. Ordered new strike. Will return for installation. ; ordrng 1 W11457841 (STRIKE)"
Near Round Rock, TX 78665
Cliff
Job Details: 10/22/2020
DRYER MAYTAG MED5500FC0 Arrived on site to diagnose a dryer that is not heating. Tested all parts and components and dryer and found no failures at this time. Did note in wall outlet terminals for L2 are spread out to the point they are not making proper contact with cord. Homeowner will need outlet replaced to complete repairs.
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
WASHER WHIRLPOOL CAE2745FQ1 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for lid latch. Will need to replace lid latch . Ran call without latch ordered parts and office to schedule ; saved tckt
Near Austin, TX 78749
Kevin
Job Details: 10/22/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site and inspected dryer and found debris stuck in front felt ring making drum jump, after clearing debris also found airflow is restricted through dryer. Took one picture of air flow meter and recommended that customer get a service to clear out air vent to the exterior of the home, job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for wall oven turning on by its self, upon inspection I found no stored error codes but in the error list in diagnostics I found the WiFi symbol present. I cleared the error codes and did a hard power reboot on the unit from the breaker. I could not recreate the issues. I advised the customer to call the WiFi connect team to ensure the oven is connected correctly and has the latest updates. Job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher intermittently leaking and stopped once mid cycle. Upon inspection I found float switch assembly loose I so tightened the float nut and tested the unit through diagnostics. I could not detect a leak so I removed the outer door panel and watched the inside while the unit was running in diagnostics. I could still not find any leak. I concluded that the loose float switch assembly must have caused it to intermittently leak. I could do not recreate any issues with stopping mid cycle or any issues with the controls. Job complete.
Near Austin, TX 78738
Robert
Job Details: 10/22/2020
WASHER MAYTAG MHW8630HW0 Arrived on job for complaints of not dispensing soap. Tested unit and found that not always is the dose pump working. ; ordrng 1 W11316271 (PUMP DOSE)
Near Austin, TX 78747
Leonardo
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 10/22/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for a microwave wall oven combo that the customer stated the wall oven portion would not preheat past 240°. After running a diagnostic check I could not find any indications of any error codes or hardware failures. I didn’t disassemble the unit and start a testing the thermostats fuses as well as bake element and broil element and I found that the bake element itself had broken inside the oven and was no longer allowing oven to finish preheating past 250. ordrng 1 WPW10207398 (elmnt-bake)"
Near Round Rock, TX 78681
Kayman
Job Details: 10/22/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived onsite for washer not filling and showing LF on display indicating a long fill error. Upon inspection I found that when a normal cycle is engaged the unit will sense and will intermittently not fill, I accessed the fill valve and tested incoming voltage while trying to fill. I found the valve vibrating and 120Vac coming to the valve but no water passing. The unit will need a fill valve for repair. I replaced the valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 10/22/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected range and found when set to bake at 350 it initially heated until thermocouple temperature is 435 then turned off then turned on again at 319 Then 380 then 325 then 384 After initial pre-heat oven overall temperature is 352 when set at 350. Oven is operating as intended, recommend to customer that an analog internal for monitor not be used. The response rate on them is too slow and they are misleading.
Near Blanco, TX 78606
Brandon
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for customer complaint of noise issue, I ran test cycle of every component, unit tested good. No noise at time of service."
Near Austin, TX 78738
Jacob
Job Details: 10/22/2020
VENTHOOD KITCHENAID UXL6036YSS0 Arrived onsite for unit not pulling out air from the vent. Tested unit. Found that fan motor has gone out.. Part# WPW10294006.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/22/2020
DRYER MAYTAG MEDB765FW0 Arrived on site and tested operation. Found unit will run for 2 minutes in sensor cycle and then go to 2 minute cool down. Tested sensors and harness found harness to moisture strips reads open. Unit will need new sensor harness to repair. ; ordrng 1 WPW10298258 (harns-wire)
Near Harker Heights, TX 76548
Al
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site and installed control and console (UI) as instructed to do by Whirlpool.Attempted to connect and customer couldn’t.Advised her to call connected care.Job complete
Near Kyle, TX 78640
Andrew
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC300EWH00 "Arrived on site to test unit for not making ice. Found ice maker not calling for water. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site and found freezer door frozen shut. Worked with door and was able to open. Found bottom of freezer solid ice. Disassembled freezer and found drain has frozen. Removed drain tube and found to be clogged. Cleared obstruction and reassembled. Defrosted drain in freezer and verified proper flow. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/22/2020
REFRIGERATOR GE GTS22ICMBRWW Arrived on site refrigerator that would not turn on and cool. Upon arrival I found that the unit appeared to have no power at all so I tested the outlet and found that it was getting 120 V I didn’t check the power supply connection to the main control on the back of the fridge and found it was giving 120 V sporadically then trace back the shore inside the unit down to the power cord itself it had frayed at the bottom and was not allowing a proper stable connection to the main board or the rest of the fridge. I made the repair to the power cord and re-tested the unit and found that everything is now functioning as designed and running. Informed customer to give unit 24 hours to properly cool and stabilized. Call complete
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found broken power cord at the plug. Replaced power cord. All checks good.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect fridge for not cooling, upon inspection found the whole fridge out with no fans or compressor, quoted customer for inverter and was then told it’s on a surge protector, tried unit with the surge protector off and all functions returned to include the compressor kicking.
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and repaired unit by securing loose wiring at the control. Advised on repair. All checks good.
Near , TX 78606
Brandon
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of freezer door and drawers being hard to open, found unit had frost and ice build up on tracks, after defrosting tracks, unit tested good.
Near Buda, TX 78610
Andrew
Job Details: 10/22/2020
DRYER SAMSUNG DV48H7400GW/A2 "Arrived on site to test unit for loud screeching sound. Found belt was slipping on tensioner pulley. Found black residue from belt slipping. Clean pulley of residue build up. Put new belt on and noise was still present. Recommended to customer we swap idler, spring and belt all at the same time. ; ordrng 1 DC61-01215B (SPRING) and 1 DC93-00634A (IDLER )"
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not operating after a minute, upon inspection found the mic wires cut and plastic shavings in cab, TOD wires had been cut. Took pictures. Instructed customer to replaced. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good. Complete
Near Belton, TX 76513
Al
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected a newly purchased side by side refrigerator making loud noises.Customer advised the noise stopped approximately 15 minutes before I arrived.I taped the door switches and opened the doors and examined the unit and couldn’t duplicate the complaintJob complete
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
DRYER WHIRLPOOL MED6230HW1 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and the drum failed to turn, but I could hear the motor humming. I turned the drum by hand and the unit began to tumble. I checked the unit for error codes and found none. I removed and replaced the motor due to its failure and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 10/22/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed lock and to show customer how to set pricing for unit. Arrived on site and attempted to install lock and lock is incorrect. Showed customer how to set pricing on unit. Talked to techline (See sticky note) Ordering parts research. (See SD-QuickPic) Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/LOCK)
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW2 Arrived on job for complaints of shaking. Found the front feet too low allowing washer to tilt forward. Raised front feet to allow tub to center better. Ran test cycle and performed properly.
Near Harker Heights, TX 76548
Al
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously ordered part.Removed and replaced the ice container.Unit now dispenses as designed.Job complete
Near Austin, TX 78738
Jacob
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived onsite for unit leaking. Looked under unit. Found that the sump and motor was leaking. Let customer know that they may call kitchenaid to get part through them, and once customer has part onsite, we would come back to replace the sump and motor.
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator freezing drinks. Previous issue for not cooling has been resolved. New issue is that the refrigerator is freezing the drinks . During testing found that the control box was causing the issue. Replaced control box and refrigerator tested fine.
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good complete
Near Elgin, TX 78621
Andy
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher kick plate issues. Removed and reinstalled properly. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78645
James
Job Details: 10/22/2020
ICE MACHINE KITCHENAID KUIP15PRXX0 Arrived on site and tested operation. Found cutting grid has failed. Installed new and tested. Unit tests good. Job complete
Near McGregor, TX 76657
Jonathan
Job Details: 10/22/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for a dryer that had the gasket fraying off. Inspected unit and work area. Confirmed door gasket was starting to separate and tear. Replaced gasket and use and he sieve to hold the gasket in place. Advise customer to give the unit at least an hour to two hours to dry properly. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and installed new tube. Tested operation and found no water leaking after repair. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 10/22/2020
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that the ice dispenser has been leaking water onto the floor. Also, water has been collecting under the ice bin and running down the ice bin door. I found where water is leaking from the ice maker at the bottom left corner of the fascia and spilling onto the ice bin door and into the tray below and onto the inside of the bin door and puddling under the ice bin and freezing over. Customer advised that the ice maker in the freezer is possibly leaking water too and causing the ice to block up in the back left corner of the ice pan. I tested the water pressure to the house and it is within range. From previous experience with these issues, I am ordering the UI, RC ice maker, dual valve, FC ice maker, CNOTE-AUTHORIZATION and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during servic
Near Seguin, TX 78155
Noah D
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect fridge for defrosting freezer, upon inspection found no defrost issues, customer explained about a intermittent fan sound. Replaced main control board and tested. All functions worked correctly. Complete"
Near Marble Falls, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found ice in bottom of freezer and water dripping constantly through rear valve. Found new ice maker damaged from over flow. Installed new ice maker and valve from kit. Tested operation and found unit working properly. Job complete
Near , TX 78620
Jacob
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived onsite for unit not responding to touch. Looked at unit. Saw that the unplugged symbol was in the screen. Tried to reset from the outside panel, did not work. Checked voltage from the wall, was getting 240v. Tried replacing the control board. Did. It fix the issue. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)"
Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit leaking out of dispenser, found hard water build up, customer had cleaned dispenser and unit has stopped leaking, tested good at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite customer let me know unit was set at 32 when they purchased and after changing it to be 38 unit was no longer freezing food. Unit tested good. Job Completed.
Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
DRYER WHIRLPOOL WED8600YW0 Arrived on site for customer complaint of unit not turning on found u it working as designed after rotating drum by hand.
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Arrived onsite for the refrigerator not dispensing water. During testing found that no issues with the water valve and dispenser. There is good ice production and water dispenser is working fine. Water valve was not needed. Saw that the water reservoir may have been frozen. No issue found. Complete
Near Austin, TX 78759
David
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose refrigerator wit water in RC. On arrival customer showed me there was water building under the fridge shelf section. Pulled section forward and found evap was not draining properly and had ice built. Steamed out and cleared drain from front and rear of unit. Once cleared started getting drainage from RC. If this does not resolve issue a new drain tray will be needed. All is now working as designed with no water leaks found. Call complete
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite and reset fridge and unit began running properly. Evidently compressor had not run for 2 days. In event of call back return with controls and inverter.
Near Leander, TX 78641
Lou
Job Details: 10/22/2020
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found error code F47 flashing on the cooktop. I disassembled the cooktop and found where 2 diodes had burnt. Customer advised that they were using the large burner when the unit made a loud popping noise. I contacted techline and spoke to JK and advised of my findings and previous repairs. JK recommended that due to the error code and it showing on the right side as before, to replace the module and both right side heating plates. Provided file #7729102088. I am ordering all four heating plates and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10396547 (hotplate-RT FRONT) and 2 WPW10396548 (hotplate)s and 1 WPW10396549 (hotplate-RT REAR)"
Near Austin, TX 78733
Kevin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher and found F8E1, F7E1, washer will power up at this time. Customer experience is it not showing power at times. Neutral at terminal block although connected could be improved. After doing this reported findings to tech line. Set washer into a diagnostic cycle and it will complete cycle, job complete 7729104673"
Near Leander, TX 78641
Jonathan
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Verified failure. Powered unit off and gained access to transformer. Measured incoming to transformer and found 120 volts. Found blown light bulb. Removed light and installed new (TS). Powered tested light operation and door. All tested good."
Near Leander, TX 78641
Jonathan
Job Details: 10/22/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived n site for range having gas leak. Inspected unit and work area. Tested cooktop operation. Pulled unit out and was able to smell gas. Used gas leak detection and found leaking at connection to home gas line (see SD-Pic). Tighten connection and tested for leaks. Informed customer that was only a temporary repair and gas line to unit needs to be replaced. All operations on unit tested good.