We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Marion, TX 78124
Andrey
Job Details: 08/16/2022
"Arrived on site to test unit for low ice production, found E2 error code for RC ice maker, lost home position, and FC ice maker turns itself off at time during harvest, customer just want to fix the FC ice maker, ordering FC ice maker with harness and RC ice maker due to customer might decide to proceed repair, ordrng 1 W11294907 (RC ice maker) and 1 W10886939 (FC ice maker) and 1 W10886933 (Ice maker harness)"
We serviced a
KITCHENAID OVEN
Model KEBS209BSS01
Near Kyle, TX 78640
Andrey
Job Details: 08/15/2022
"Arrived on site to test unit for display issues, customer stated that the lights on display are hardly visible, tested unit found lights are dim some spots are brighter then the other, will need console to fix issue, ordering console, ### ; ordrng 1 W10570022 (Console)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Buda, TX 78610
Andrey
Job Details: 08/15/2022
"Arrived on site to test unit for unit not shutting off, customer stated that the unit would fill non stop and cause it to over fill, causing property damage, tested unit found pressure switch failure, manually filled with water activated drain pump but water draining really slow, unit is stacked in a tight room and the dryer will need to be removed from room to inspect unit further, called safety to report my findings, got authorization to replace control, pressure switch, drain pump and water valves and two men on return visit M13VRX0WPL2, customer also stated that he will need the property damage covered, due to incorrect installation of unit customer will need to go through his home warranty if home warranty does not cover then customer will need to call safety, ordering control ### ; ordrng 1 W11322901 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Hutto, TX 78634
Cliff
Job Details: 08/15/2022
"Arrived on site to diagnose a dryer with long dry times. Found external venting clogged preventing airflow through unit. Advised customer and property manager of issue and recommended DVW to correct venting issue. No further repairs needed for dryer itself, but unit cannot be used until airflow is restored."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hutto, TX 78634
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a washer that customer was having trouble getting it to respond. Found no errors saved in diagnostics and unit fully functional. Advised customer on electrostatic panel operation. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Pflugerville, TX 78660
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a dryer that is not turning on. Found wall outlet neutral connection gapped too wide and outlet will need to be replaced to correct issue.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78754
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a washer with long cycle times. Found balancing error saved in diagnostics but no failures to unit. Advised customer on washer balancing procedure. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Austin, TX 78753
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a microwave that isn't turning on. Found interlock tripped preventing contact with door strike. Reset interlock to proper position and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pflugerville, TX 78660
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a washer that is not cycling properly. Found wiring for pump damaged. Repaired wiring rewired pump. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Pflugerville, TX 78660
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a refrigerator that was leaking from icemaker. Found no leaks at time of service and inspected unit. No repairs needed and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XB00
Near Pflugerville, TX 78660
Cliff
Job Details: 08/15/2022
Arrived on site to diagnose a cooktop with a burner not working. Found lr infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
David Z
Job Details: 08/15/2022
"Arrived on site to install new control, latch and bezel to resolve inoperative washer. Replaced broken latch and bezel, then replaced control. Verified all functions working as designed. Call complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Temple, TX 76504
David Z
Job Details: 08/15/2022
"Arrived on site to diagnose dishwasher that was leaking water when in use. Removed toe kick and ran unit. Saw that when the unit runs the drain pump it's spraying water out of the drain hose joint where it meets the drain loop on the tub. Found installers had used a worm clamp and pinched it and left the clamp out of round, and made a pinch in the drain line. Was able to smooth out the drain line and adjust the round of the clamp to create a good seal. Advised to monitor unit, and if it leaks again we need to replace the drain line and drain loop line on the tub side. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Temple, TX 76502
David Z
Job Details: 08/15/2022
Arrived on site to diagnose range that had turned some functions on at random. On arrival found unit was not showing any elements on. Checked errors and found an F2E1 error for shorted keypad. Replaced the UI/Control and tested. Did not see any errors return and unit working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Temple, TX 76502
David Z
Job Details: 08/15/2022
Arrived on site to install new heater per SP W11540964. Installed new heater and verified no leaks or water damage present. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
David Z
Job Details: 08/15/2022
Arrived on site to replace heater per SP W11540964. Replaced with new element and verified no water damage or leaks present. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Moody, TX 76557
David Z
Job Details: 08/15/2022
Arrived on site to install new heater per SP W11540964. Replaced and verified no water damage or leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Gatesville, TX 76528
David Z
Job Details: 08/15/2022
"Arrived on site to diagnose washer that had thrown errors. Customer advised unit didn't want to fill with cold water, and would error and stop cycles. Tested for errors and found Flood state error and motor unable to reach RPM error. Replaced main control to resolve multiple errors. Found pressure switch had no obstructions in it. Tested unit in diagnostic and passed. Tested on regular normal load and found proper fill level with correct temp. If errors return replace console, unit is not wifi enabled to update. Call complete. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Moody, TX 76557
David Z
Job Details: 08/15/2022
"Arrived on site to examine refrigerator with damaged panel. On arrival found the freezer door had a large dent in it from delivery. Ordering new door. Office to schedule when door arrives.; ordrng 1 W11104482 (Freezer Door, black stainless)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
David S
Job Details: 08/15/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found fault code f9e1 diverter lost position. I ran a diagnostics cycle and found the diverter leaking. I opened the door and found no leaks in the door.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Leander, TX 78641
David S
Job Details: 08/15/2022
"Arrived on site for oven not heating.I inspected the unit and work area. I found the lower oven bake ignitor open. I installed a new ignitor and tested it. It is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Austin, TX 78750
David S
Job Details: 08/15/2022
Arrived on site for dishwasher not heating and showing error code. I inspected the unit and work area. I found f7e1 no heat error.I gained access to the heating element and found it open. I replaced the heating element and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78750
David S
Job Details: 08/15/2022
Arrived on site to install a new heating element. I verified the model and serial number fall in range for service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. I found it working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 08/15/2022
"Arrived on site for dishwasher flashing f2e2, UI error. I inspected the unit and work area. I found the same fault flashing. I gained access to the UI and found the UI control corroded. I replaced the UI, and reassembled the unit. I ran a diagnostics cycle and found f2e1 stuck key, the unit ran through the cycle with no issues. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Leander, TX 78641
David S
Job Details: 08/15/2022
Arrived on site to install previous diagnose parts. I installed a new ice pad and right side rc gasket. I shaped the gasket to the fridge. The gasket is sealing all the way around. I I inspected the the freezer gasket and found it sealing as well. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
David S
Job Details: 08/15/2022
Arrived on site to install a new heating element. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. It is working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Leander, TX 78641
David S
Job Details: 08/15/2022
"Arrived on site for fridge tripping the breaker. I spoke to the customer and found out it happens a put every six hours, and that he already replaced the defrost bimetal. I inspected the unit and work area. I found continuity from the defrost heater to the evaporator shroud. Indicating a short. I attempted to maneuver the evaporator in order to pull the defrost heater. I could not get enough room to pull the heater.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 08/15/2022
"Arrived on site for door gasket being broken. I inspected the unit and work area. I found both the left and right rc door gaskets torn. I also found the door handles loose. I removed the handles and added loctite to the mounting studs to prevent the, from backing out. I reinstalled the door handles and ensured they are no loose. I am ordering the rc door gaskets. The office will reschedule.; ordrng 2 W10830274 (Left and right rc door gasket)s"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/15/2022
"Arrived to inspect dryer noise issue. I found the unit made a very loud squeal and determined it to be coming from the idler pulley, which had worn through. I was able to get the pulley to work for testing and found the upper blower housing bearings were very noisy and likely to fail in the near future. I informed the CX that the unit cannot be repaired, but it does have limited operability for the time being. No gas leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78628
Gerry C
Job Details: 08/15/2022
"Arrived for FC not cooling. Gained access to the back of the unit and found gap in drain tube and sealed. Tested the thermistors, RC Thermistor read 5.16K and the RC evap thermistor read 11.97K, readings were inline with the temperature including the frozen Evap coil. Evap was frozen enough that the fan stopped a few days ago and CX is aware that they must check it for operation once the evap is thawed out for 48 hours. I advised CX how to defrost the unit and will contact us if there is no evap fan. CX is aware of additional part and adjustment if fan in needed. Chassis also required squaring, leveling and door re-alignment.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Gerry C
Job Details: 08/15/2022
"Arrived to inspect MW that bulb does not work. Gain access to the MW to inspect the unit. Took control board out of unit and found burnt IC chip on board. Installed new control board, installed CX bulb into unit. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, TX 78626
Gerry C
Job Details: 08/15/2022
"Arrived to inspect no operation. Service test mode had the following codes stored: F3E1,F9E1,F8E1,F1E1. Inspection revealed the water level pressure hose was kinked at the air dome outlet and I removed and discarded the damaged portion, which left plenty of line to reattach securely. I re-calibrated the unit and tested several times and it filled and operated as designed. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Gerry C
Job Details: 08/15/2022
Arrived to perform SP W11540964 - Special Project S17304. On inspection the unit has the steel washers installed. No further action required. No water leaks during service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Andice, TX 78628
Gerry C
Job Details: 08/15/2022
"Arrived onsite for wall oven not heating. Inspected unit and work area. Gain access to the oven and checked the verified supply wiring was good. Took off the covers to inspected the controller, found door switch connector that was unplugged. Plugged the connector in and tested the unit. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZB2
Near Georgetown, TX 78633
Gerry C
Job Details: 08/15/2022
"Arrived to inspect production issue. I found the unit was attempting to make ice and there was a minimal amount on the evaporator, but the pump was cavitating. In test mode I found the fill portion of the test was between a light trickle and steady drip and R/Rd the fill valve. Normal operation resumed and the unit produced a slab prior to departure, but it cycled the power completely off and then back in, denoting a failure of the lift/drain pump; ordrng 1 1901A (Lift/drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Waco, TX 76710
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near McGregor, TX 76657
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a refrigerator that need the back panel put back on. Inspected unit and work area. Was able to move a few refrigerant lines around to be able to place the back cover on and the unit was cooling as designed. No leaks reporting during operation. Car complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a washing machine that is making abnormal sounds during agitation. Inspected unit and work area. Confirm the customers complaint and phone noise coming from underneath the unit. Remove the cam and found the cam was partially worn causing the loud stripping and knocking sound. Replaced the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit not even attempting to cool. Checked the compressor and found it not even running. Checked pressures and found both sides at zero with the unit unplugged. Used nitrogen to find a leak at the left hand side of the compressor. Used one of the lokring fittings to lokring the compressor to the return line. Vacuum down the unit and found the unit held pressure for 20 minutes. Charged the unit and attempted to run the unit. Found the compressor still would not turn on. Checked all connections to the inverter into the compressor and found proper voltage going to the inverter but no action with the compressor. Spoke to CS and was advised to order the compressor for repair. Was advised to try and replace the inverter first prior to the compressor replacement but the office will need to schedule service for three hours due to ongoing issues and R600 unit. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11506610 (8 NK MS 00) and 1 W11578205 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Smithville, TX 78957
Joe Z
Job Details: 08/15/2022
Arrived onsite for 'Check Vent' - Dryer- ALREADY CLEANED OUT LINT AND STILL GIVES ERROR . Upon arrival ran diagnostics and got error codeF4-E3 restricted air flow. Inspected unit and found small amount of lint in blower. Found that the lint light only lights with vent hose on unit. Advised customer to to have entire vent cleaned not just the entry point. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXVY05
Near Austin, TX 78725
Joe Z
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed part. Installed new FC door gasket. Used heat gun to help form the new gasket. Door now seals correctly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78721
Joe Z
Job Details: 08/15/2022
"Arrived onsite for shaking violently with only one pair of pants. Upon arrival,maintenance has the machine in shop and out of apartment. Inspected unit and found unit still contain shipping bolts. Removed bolt. Inspected shocks and all are good. Could not test unit being that there were no connections available. Maintenance will be returning unit back to apartment and call us back if they need to. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Water Leaking from Door. Upon arrival inspected unit and did not find evidence of water leaking from dispenser. Ran unit on normal cycle and did not find leaks at drain pump, sump, or valve. I believe there was an oversuds condition being that there is only regular dish detergent present. Apartment management will contact tenant and call us back if issue continues.no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed parts. Replaced latch and strike. Test unit on auto cycle. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Smithville, TX 78957
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Broken or Missing Parts. Upon arrival found broken oven door assembly. As well as broken oven door trim. Need to order right and left trim pieces and screw and return with handle. ### ; ordrng 1 W10761018 (Trim,left) and 1 W10761014 (Trim, right) and 2 WP355214 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Refrig not cooling properly. Upon arrival, inspected unit and found lots of ice/frost build up on evaporator. Ran diagnostics and found open defrost sensor. Need to replace harness. Ordering harness, heater, ui, and control. . Let maintenance know to turn unit off for at least 24 hours with door open and with towels down prior to next visit. ### ; ordrng 1 W11546681 (Harness) and 1 W11518204 (UI) and 1 W11546610 (Heater) and 1 W11566891 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78748
Justin
Job Details: 08/15/2022
Arrived on site for a dryer not heating. I tested the unit and found it heating. The customer then stated that sometimes it takes longer to dry. I tested the airflow on the unit and it was bad. Upon further inspection I found the lint catcher full of lint. I advised the customer on cleaning this after every load. I informed the customer of my findings and they stated a handy man already came to clean the vents prior the last service in March. I advised them on reaching out to a professional that specializes in vent cleaning. I found the unit as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Justin
Job Details: 08/15/2022
"Arrived on site for a range that was throwing an F2E1 error code for shorted keypad. On arrival the breaker was off. I tried to test the unit and found the touchpad completely unresponsive, but the LED still worked. I inspected the UI harness and found it good. Per the tech sheet I replaced the console. The unit was now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Justin
Job Details: 08/15/2022
"Arrived on site for a refrigerator making a loud rattle noise when running. On arrival the customer stated that when they first got the unit the noise was constant and very loud. They found that over time it has gotten more and more intermittent, and that the noise has gotten quieter too. I test the unit and could not replicate the noise. I activated all fans and ramped the compressor to max, but no abnormal noise was present. I gained access to the back and found it normal. I observed the card board under the condenser and found it good. I could not replicate the problem at the time of service. I advised the customer on recording the noise if it occurs again. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KEBS277SSS
Near Austin, TX 78746
Justin
Job Details: 08/15/2022
Arrived on site to install previously diagnosed parts. I installed the new gasket and the unit was now as designed. Balance collected during last service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
Arrived on site for a refrigerator with the dispense pad not working properly. I tested the unit and found the pad not bouncing back into position. This indicates a broken pad. I installed a new pad and it began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
"Arrived on site for a washing machine that will start, but automatically go all the way to done right away. I put the unit into diagnostics mode and found the spin/agitate would hum but nothing would move. This indicates a bad cap. I replaced the cap and test the unit again. The unit was now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
"Arrived on site for a washing machine with the UI not working properly. I test the unit and found when turned on the LED screen would glitch badly. I was able to put the unit into diagnostics, but not perform any steps due to the UI glitching badly, and I found several unresponsive buttons. This indicates a faulty console. I found the unit stacked in a tight closet. Due to this we will need a second tech to remove the dryer. I found the customer had the part needed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Kevin
Job Details: 08/15/2022
"Arrived on site and found center burner knob is broken replaced it and cooktop is not working properly. Only one knob prescreened, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and found washer Bellow has a piece missing at the bottom front where it seals against glass. Replaced it and ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/15/2022
"Arrived on site and found cooktop is working properly, customer states builder have not purged air from gas line and it took a while. Cooktop is working properly now sent a short video to KB/service management, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and replaced icemaker and found in cycled immediately and filled with water, recommended to homeowner that first batch of ice be discarded, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator and found control board is making noise, replaced control board per previous technician diagnosis. Refrigerator is no longer making noise. Found some ice inside freezer on drawer surface and recommended that refrigerator be defrosted this was likely due to a food item. Collected remaining balance, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78734
Kevin
Job Details: 08/15/2022
"Arrived on site and replaced heating element per service pointer W11540964, call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78734
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator, customer says they were getting over temperature alarm but it stopped four days ago. Spoke with SW, and techline. Went through all thermistor readings and higher temperatures were recorded but at this time refrigerator has been cooling properly. There is a small amount of frost on the rear panel of the freezer. Exposed fresh food evaporator and there is no visible frost pattern and drain is not blocked. customer says frost on the rear panel of the freezer section was worse and it has gotten better over time. Customers experience may have been due to an air gap in the freezer caused by food item. There is a box of frozen food that appears crushed. If issue continues it could be a sealed system, thermistor, or control problem. At this time there is no definitive part failure. 7734353081"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator and found a very thin airgap on the Mollian side of the freezer door. Found Mollian has a magnetic field that pushes gasket away. Removing power from refrigerator does not stop magnetic field. Spoke with techline, uploaded video on techline documentation onLine and will discuss on next visit7734361450.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and found left oven door doesnt close straight, right hand side closes slower and corner sticks out farther than left side. Also found left front and right front burners are very slow to ignite even with a pan on top. Spark goes horizontally, spoke with CS and techline 7734361317. On return visit will need to reshape electrode before replacing parts. Other technicians have had success filing away corners on electroes, bending them upwards may also improve operation. Speak with KB if you do not understand already, also if service call 351232 is not scheduled at the same time, ask office if it has already been revisited/completed if not Call techline about the refrigerator.; ordrng 1 W11400264 (Glass door) and 1 W11390106 (Hinge) and 1 W11390125 (Hinge) and 1 W11318328 (Retainer) and 1 W11318335 (Frame glass) and 2 W11344539 (Burner head)s and 2 2 (Igniter electrode)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
Kimo
Job Details: 08/15/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78757
Kimo
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new dogs and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78727
Kimo
Job Details: 08/15/2022
Arrived onsite for washer that some issues spinning out clothes. Upon arrival I performed a diagnostics cycle and found that the unit operated as designed. Upon further inspection I found that the gearcase was leaking and the belt as cam showed signs of slipping. I replaced the gearcase and the cam and belt and tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Kimo
Job Details: 08/15/2022
"Arrived on site to check dryer for not heating. Found voltage, element, thermal cutoff all check good. Timer is not advancing. Schematic shows a motor and heater bypass switch but unable to locate them on the unit. There is something internal that is cutting power to the heating circuit. Unable to determine where power is lost. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite for mw that is making a loud buzzing noise when in use. Upon inspection I found that the unit is heating like it should. But theres a buzzing noise. Upon further inspection I found that the chassis raper was not installed properly/ loose causing it to vibrate against the chassis. I.also check the mag and found that it was good along with the wave guide all other high voltage components looked good too. I corrected the rapper and tested unit and found it the noise was gone. Unit operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?after doing so doing so I tested the unit and found that the unit operated as designed no leaks job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite for dishwasher that is running louder that normal. Upon arrival performed a diagnostics test and found that unit was making and unusual sound when running and found skip steps in the diagnostics cycle and go to drain. I also advised customer that he needs to get a M&s sticker from whirlpool in order to cover and more repairs.; ordrng 1 W11416362 (Sump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Kimo
Job Details: 08/15/2022
Arrived onsite for refrigerator that is not cooling. Upon inspection I found that there was no frost pattern and the unit would kick off every time it tried to start and would do the same with new start device. I am ordering 1x ss 2hrs. ###. v.palatnyk@gmail.com ; ordrng 1 W11092625 (COMPRESSOR) and 1 W10836706 (Evap) and 1 Uv (Uv drier) and 1 Accessvalve (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not going into defrost, I removed and replaced the control box and thermistor with harness and tested. Unit is operating as designed. Using manufacturer approved silicone, I sealed the gaps in between the liner and chassis and openings of the doors. Also checked the back for damage per customer request and found the back cover dented inward on the right side. I removed the cover and found no parts damaged. I straightened the cover best I could No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Liberty Hill, TX 78642
Lou
Job Details: 08/15/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the previous RC door being defective, I removed and replaced the RC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dishwasher upper rack rollers. Upon further inspection, I found the upper rack rollers missing. I installed the rollers and tested operation and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to inspect refrigerator with lights not functioning. Upon further inspection, I found the FC mode use dim and all of the modules to the water box and the back module in the ice maker housing were dim and the front module in the ice maker housing was not working I removed and replaced the module and tested. Unit is operating as designed. I advised the customer of things to look for if they see that the unit is not operating properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Round Rock, TX 78681
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dryer door not staying closed. Upon further inspection, I found the door hinges had been bent outwards. I adjusted the hinges and tested the door and it is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow using my vent tester and found the unit failed 2 tests for bad airflow. Removed the back panel and tested the element, cutoffs, fuse, and thermostat and found the thermostat and element bad. Removed and replaced the element and am ordering the thermostat. Scheduled return service for 08/18/22 and unit will be in model apartmentsee ATTENTION NOTES. No lint observed during service.; ordrng 1 WP3387134 (Thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11567348 (Main control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11583303 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78739
Luis
Job Details: 08/15/2022
"Arrived on site for cooling complaint in fresh food section. Ran diagnostics weak air flow,thermistor reading off to refrigerator temp gauge diagnosed defective thermistors. Removed cover defrosted evaporator replaced cover assembly,reassembled unit changed defrost setting to basic.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 08/15/2022
"Arrived on site for oil on fresh food evaporator and loud odd noise from 3 way valve. Removed evaporator installed a new fresh food evaporator,removed filter drier while scouring the cap tube to be removed the 3 way valve cap tube snapped at liner. Attempted to remove cap tube from liner with no success,called tech support sent pictures to tech support per tech support whirlpool will contact customer Sr#7734359107"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78726
Luis
Job Details: 08/15/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 installed a service valve,pressurized system faint hissing noise in compressor compartment checked condenser weld joints found noise coming from around heat exchanger,wiggled cap tube noise appeared to increase gave cap tube a slight tug and found broken cap tube called tech support sent picture to tech support. Per tech support unit whirlpool will contact customer SR#7734356074; used 1 W11506635 (Access valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78704
Luis
Job Details: 08/15/2022
"Arrived on site for cooling complaint in fresh food section,damper open good air flow,freezer cooling correctly,attempted to enter diagnostics main control kicking out of diagnostics and not entering diagnosed a defective control board. Replaced control board ran diagnostics passed changed defrost setting to basic.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS3
Near Austin, TX 78735
Luis
Job Details: 08/15/2022
Arrived on site. Found icemaker running through a double fill diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78731
Luis
Job Details: 08/15/2022
"Arrived on site for no lights. Diagnosed a defective led module,replaced freezer led module all leds working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78731
Luis
Job Details: 08/15/2022
Arrived on site for door issues. Found right side door not closing properly adjusted right side door hinge and bracket tested door operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manor, TX 78653
Matthew
Job Details: 08/15/2022
Arrived onsite for ice maker not producing ice properly. Upon arrival inspected unit. Found ice maker not completing full harvest cycle. Tray would not fully harvest then fill causing an overfill and chunks to form. Ice tray stuck in position. Replaced ice maker. Ran test 44 and harvest did complete. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher not heating properly. Upon arrival inspected unit. Customer stated dishes were coming out wet and was not used to that on previously owned dishwasher. Viewed recently completed load. Found water on plastic containers and utensils. Ran test to insure heating element is functioning. No error codes and element did energize. Instructed customer on water temperature, use of rinse aid, placement and material use. Unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. When checking unit found unit not secured/ anchored properly with hardware. Positioned unit for testing. Unit powered up, had no error codes and passed all testing. Appears to be that when the door is trying to be opened the whole unit leans forward and is tugging on the electrical connections. Not was not installed properly needs mounting hardware . Notified customer that the installation company will need to resolve the issue as the machine is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher with flashing lights. Upon arrival inspected unit. Found power off. Powered unit and tested. Ran diagnostics and found stored error code 8/4, 10/2 , 8/2. Inspected overflow tray. Cleared codes and tested. Diagnostics cycle passed. Ran normal cycle. Normal cycle running without issues. Did notice suds in the bottom of the tub. Unit hay have have over suds condition lead into the overflow tray. Instructed customer on detergent use and rinse aid. Ran express wash to clear residual detergent. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
Arrived onsite to replace faulty heating element under special Project S17304. Replaced element and tested. Unit is functioning properly. Customer has second dishwasher that needs service as well. Creating separate work order. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
"Arrived onsite for refrigerator door not sealing properly. Upon arrival customer said unit had multiple issues. Air was blowing through door area and the UI was glitching. Customer had video showing each instance. Inspected unit and could not find any signs of gaps or air leakage in door or seal. Claims air was blowing and making the flames on the range flicker and wave. Also found no signs of excessive frost buildup in the cabinet that would have suggested any air leakage. Check UI and is responsive. From the video appears customer was in test/diagnostics mode, not options mode for filter reset. Called tech line for assistance. Provided SR#7734300441. Could not duplicate any issues during visit. Unit is functioning as designed. Tech line suggested referring customer to customer service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
Arrived onsite for dishwasher making noise. Upon arrival inspected unit. Customer stated it sounded like spray arm was not spinning properly. Inspected loading. Found recently completed load had oversized lid that was impeding the arm. Instructed customer on proper loading to insure are could rotate freely. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
"Arrived onsite for range flame distortion. Upon arrival inspected unit. Tested and found all burners igniting and burning properly. Did not see any issues with flame height on any burner. Customer stated flames dance while the air is on. Notified customer that humidifiers and AC vents can cause flame distortion or discoloration affecting air gas mix or burning impurities. Customer also stated took over 20 min to boil a pot of water. Called tech line for assistance. Sent tech pictures of flame and recorded normal operation. When asked about boiling water tech explained, 2.5 quart @ 70 degrees will take about 20 min to boil. Provided #7734352408. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
Arrived onsite to service another appliance and found this unit falls in service pointer for special project S17304. Will need to order and replace heating element. ###. ; ordrng 1 W11537778 (Heating element)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78756
Matthew
Job Details: 08/15/2022
Arrived onsite for dishwasher blinking lights and not starting a cycle. Upon arrival inspected unit. As soon as unit was powered the indicator light would blink 6/1 error code. Tried clearing but would not. In normal mode UI was not responsive . Put in diagnostics and in test one buttons would respond. Unit would then revert back to blinking. No communication from ACU. Ordering control and UI for repair. ### ; ordrng 1 W11410065 (Control) and 1 W11412299 (Latch) and 1 W11416788 (Panel/UI)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Arrived on site for dryer making loud noise. Upon arrival confirmed complaint and sound. After further testing I found blower wheel broken causing noise. Replaced blower wheel the. Tested unit. Found noise gone and dryer functioning as designed. Call complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Find on site for refrigerator not cooling. Upon arrival confirmed issue and found a minor differences you still occurring. After further testing found the control in RC thermistor had failed. Replace both parts reassembled unit after clearing all ice and inform customer to give it 24 hours to stabilize the temps.