Service History 357

Near Austin, TX 78758
Justin
Job Details: 02/04/2021
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Installed new parts and configured unit to model number per the service pointer guide. Unit was no longer throwing error code. I tested faulty burner and brought a pot to a boil. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 02/04/2021
MICROWAVE JENN-AIR JMC9158AAS Arrived on site to test unit for turntable not working. Test unit and found stripped shaft and turntable. Will need to order new turntable shaft and turn table motor. Office to reschedule. ; ordrng 1 R0130605 (Turn table shaft) and 1 R0130678 (Turn table motor)
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
RANGE WHIRLPOOL MGR6600FZ1 Arrived on site for left front burner . Switched caps with right front problem still present . Switched burner heads but kept caps on original burner location . Problem moved to right burner . Switched caps still not igniting . PUT all caps and burner heads back in original locations . Ordering burner head for left front . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
COOKTOP GE JGP389WEV3WW Arrived on site for switch not turning. Tested and inspected unit and found failed valve. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 WB21X5323 (Valve) and 1 Seenote (Office to schedule)
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KSSS42QHX00 Arrived onsite for refrigerator making growling noise. Upon inspection I found the items in the FC frozen solid and the RC at 38 degrees. I accessed the evaporator and found no frost pattern but looked like water droplets were freezing. I tested the amp draw at the compressor and it varied from 2.0 down to 1.84. When the compressor would kick on I could hear a chattering in the evaporator. Which sounds like refrigerant having trouble moving through or some impurities in the system. The compressor is very hot to the touch and all lines are warm. After going through diagnostics with SW we determined that the Compressor (W10309994) drier (WPW10143759) would need to be replaced but I will return with the other sealed system parts just Incase. heat exchanger (WP2004545) evaporator(4388574).. ; ordrng 1 W10309994 (Compressor) and 1 WPW10143759 (Drier) and 1 WP2004545 (Heat exchange) and 1 4388574 (Evaporator)
Near Austin, TX 78721
Matthew
Job Details: 02/04/2021
RANGE KITCHENAID KFGD500ESS04 "Arrived onsite for center burner not working. Upon inspection found igniter not set correctly and not making contact to ignite. Gained access to orifice and igniter, made adjustment and unit is now functioning correctly. Job complete"
Near Austin, TX 78737
Brandon
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of ice build up in fresh food section and frost in freezer section. Found freezer seal not sealing properly due to silicone in between gasket and mullion, I removed the little bit of silicone and unit sealed in freezer compartment. Found ice build up behind and on ice box in fresh food section. Ordering adapter and gaskets for ice box.; ordrng 1 WPW10635022 (Adaptor) and 1 WPW10280988 (Gasket) and 1 WPW10320706 (Gasket)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer making noise durning spin cycle. Inspected unit and work area. Turned tub by hand and found spinning freely. Performed diagnostics mode and checked fault codes, none found. Performed automatic test cycle and found bearing inside gearcase at fault.
Near Jarrell, TX 76537
Wesley
Job Details: 02/04/2021
DISHWASHER MAYTAG MDBH979SAB1 "Arrived onsite and found a water level error and a dispenser error. Tested unit in diagnostics and found all to run as designed. Tested on normal wash and found all operating as designed. In event of call back, prescreen control and panel together. Offered control replacement, but because unit was working with reset,
Near Austin, TX 78751
Jacob
Job Details: 02/04/2021
REFRIGERATOR FRIGIDAIRE FSC23F7DW5 Arrived onsite for ice stuck in the ice maker. Looked at ice maker. Saw cubes and frozen the motor. Removed cubes and the motor started running. Let customer know that the ice maker is working. But customer wanted to replace ice maker. Replaced ice maker. Tested unit. Unit working as designed.
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
MICROWAVE KITCHENAID KMHS120ESS5 Arrived onsite for microwave with F1E4 error and the unit makes a weird noise when plugged in. Upon plugging the unit in I heard the magnetron engage and stay on while no other functions were operating. The techsheet advises to replace the main control when this specific error code presents itself. The control is covered under warranty. I did not receive the control today so I will need to order and return for the repair. I quoted 209.99+tax for the repair. . ; ordrng 1 W10818686 (Magnetron) and 1 W10269460 (Switch upper) and 1 W10727360 (Switch lower N/C N/O) and 1 W10269458 (Lower switch NC)
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to test unit for not filling. Found cold water valve connection not connected. Secured connection, tested unit, unit is now operating as designed. No leaks detected at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and inspected washer and found no saved error codes, ran manual diagnostics and did not find any issues, removed drain catch and there is nothing in it. Discussed possibility of spin being accidentally turned off with homeowner, no issues found. Reported experience to tech line, job complete7729923062"
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
OVEN GE JT3000SF5SS Arrived onsite for unit glass pan being broken upon arrival Customer approved. Replaced unit glass and tested door. Job Completed.
Near , TX 78681
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found appropriate equalized pressures. I installed a hv dryer and access valve. I pulled a vacuum and found it holding with no leaks. I out a measured charge into the system. I plugged the unit in and found the low side not pulling down to zero or a vacuum. I found the high side reaching 150 psi. I evacuated the system and replaced the compressor. I pulled a vacuum and put a measured charge into the system. I plug the unit back in and I found the unit pressures building appropriately. Job complete.
Near Lakeway, TX 78738
Robert
Job Details: 02/04/2021
DRYER WHIRLPOOL WED7600XW0 Arrived on job for complaints of no air flow out of dryer. Confirmed no air movement at rear of dryer. Found the pulley for fan off and felt next to it . Reattached pulley with lock tote and belt. Test dryer.
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher leaking. Inspected unit and found puddle of water under inlet valve to dishwasher. Water was shut off. Turned water supply on and found water supply hose dripping at crimp in hose. (See attached photos) Builder was on site and informed of issue and he stated that he had someone coming to replace hose. Instructed customer on use and care and practice for best performance. Shut water back off at supply valve to prevent more water damage.
Near Temple, TX 76504
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously installed and diagnosed bad gear case. Removing the defective gear case I was able to reinstall the new gear case with the new cam assembly and then reassembled the unit and was able to run a factory reset and verified with the customer during the fill agitation and spin and drain cycle that the unit is functioning as designed with no abnormalities or weird noises. Call complete no leaks before during or after repair
Near Austin, TX 78756
Jacob
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for door not lining up to close correctly. Tested door. Noticed that left side of the door was scrapping a little more to the right. Noticed the unit was not as leveled. Leveled the left foot to raise the unit. Tested door. Door is no longer scraping. No leaks at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to inspect dishwasher lean light flashing. Upon further inspection, I found the unit power turned off. I removed the toeplate and found water in the drip tray full of water and found that the inlet valve was leaking. Removed the tray and emptied the water and cleaned it and the float switch assembly. I found that the inlet valve connection was not tightened. Removed the hose connection/elbow and inspected the gasket and it was good. Reinstalled the connection and tested the unit. Unit is operating as designed. No water leaks observed at the end of service. Job completed."
Near Austin, TX 78702
Dona
Job Details: 02/04/2021
WASHER MAYTAG MVWC350AW1 "Verified M&S # with customer, Customer had stated that the electronics would not turn on. Had customer put unit into drain & spin and unit started up, after drain and Spin had customer put it on a full cycle, had customer watch with me as the unit filled and then went into a wash cycle. Customer agrees that the unit is working correctly now, did let customer know about operations that if they were wanting to change a cycle that they would need to completely cancel cycle instead of moving it onto the dial, as it would retain the last cycles information if just paused. Unit is working to specs at this time."
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for refrigerator leaking. Was instructed by builder that home was empty and to head inside. Tested and inspected unit and could not recreate leak. Called builder and could not get a hold on. Builder called back later and stated all bins in FC had filled with water over weekend issues appears to be bad ice maker. Ordering needed part. Will need to replace ice maker and valve. Office to schedule return trip. Left unit unplugged and water off. No water leaks present at time of service.; ordrng 1 W10873791 (Ice maker) and 1 Seenote (Office to schedule)
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
OVEN JENN-AIR JJW2830DP01 Arrived onsite for the oven key pad not working. During testing found that error code F2E1 stuck / shorted key pad. Console will need to be replaced . Ordering parts and office to schedule ; ordrng 1 W11236888 (Console)
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
WASHER MAYTAG MVWC415EW0 Arrived onsite for the washer not working properly. Replaced control board and did a calibration and all functions tested good complete
Near Austin, TX 78759
Justin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRSC703HPS "Arrived on site for water not dispensing. I found none of the lines kinked. I found the valves initiating and getting proper voltage. The valves also ohmd out correctly. I jumped the ice maker fill and it also did not fill with water. I found the filter housing to be bad and needing to be replaced. Bringing the valve back just in case. . Ordering parts.; ordrng 1 W10394053 (Filter Housing)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site to inspect dishwasher for not opening correctly, upon inspection found the wheel broken, replaced adjuster and tested. No problems found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE515S0EB0 Arrived on site for range RF burner not working. Tested and inspected unit and found failed RF switch. Ordering needed part as we as burner element in case needed. Office to schedule return trip. .; ordrng 1 W11047722 (Burner) and 1 WP3149400 (Switch) and 1 Seenote (Office to schedule)
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator that has a light out in the freezer and door that seems to swing used on open and close. Found the freezer module failed, new part has not arrived yet. Only FC light is out. Checked switch and the switch is working fine. The issue with the doors swinging is not something we can repair or reduce. There are no replaceable parts or cams, its all internal to the doors. The right side RC door tends to be heavier with a less balanced center of gravity and will open and close harder, over the FC door. Advised customer I can try and level to reduce the gravity swing, but it did not make much difference. Nothing I can swap to slow door swing, unit is working correctly. Will return with FC module. ;
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
WASHER MAYTAG MVWX500XW1 "Arrived on site to diagnose washer not going into rinse and spin. Ran diagnostic and found error code for long fill. Tested cold and hot valves, and found cold valve is trickling in and not actually spraying, causing the error. I tried to turn off the wall valve, but its running regardless of where you set it and has almost no resistance. Advised customer to call a plumber to have new wall valves installed since I cant confirm the inlet valve is bad with a stuck valve. Customer will follow up after valves are replaced.
Near New Braunfels, TX 78132
Richard
Job Details: 02/04/2021
OVEN JENN-AIR JDRP548WP02 Arrived onsite for the oven not heating properly. Did an average temperature test and its good. Ran diagnostics and found no error codes. All functions tested good. Could not find any issues at this time .
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install previously diagnosed parts. Removed harness and installed new harness. Went to remove bulb socket and install new and realized the socket was not correct for this microwave. Went ahead and reinstalled original bulb socket and tested unit. Microwave turntable no longer turns when door is opened. The bulb socket was not faulty. Microwave heating as designed. Job completed.
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the drum being warped I was to replace the drum and test. While disassembling the unit, I found the drum seal was torn from the drum and the drum was rubbing against the front bulkhead. I found the bulkhead had a large hole in it (photos). Per notation from the office, I contacted techline and spoke to Bruce and provided the previous SR#. I advised Bruce of my findings and he recommended replacing the bulkhead and drum and advised that this call would be documented on the previous SR#7729640434. I advised the customer of my conversation with Whirlpool techline and provided her with the SR# and recommended that she contact customer service to discuss possibilities of replacing the unit. In the meantime, I am ordering the front bulkhead and will return with the drum and other prescreened parts. Unit was reassembled and customer and tenant were advised to not use the unit. Unit left unplu
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
WASHER MAYTAG MVWB850YW0 Arrived on site for WATER LEAKING FROM UNDERNEATH DURING THE DRAIN CYCLE. Ran diagnostics and no error codes came on. Found too much water was being called into the dispensers. Log valve is faulty. Office will call customer to reschedule once part is available to return and complete the repair. Note: I adjusted the valve at the wall on both valves to try and minimize the water being called into the log valve. Once new valve is installed make sure to turn valves back on to full flow. ; ordrng 1 W10853723 (Log valve)
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
VENTHOOD GE JVX5360SJ2SS Arrived on site for LIGHT WENT OUT CUST CHANGED BULB IT WENT OUT IN LESS THAN 5 MIN. Found bulb housing cracked and unable to hold socket securely. Found harness loose inside bulb socket. Secured harness back into bulb socket. Customer preferred I just secure the bulb housing as best as possible now that the wires have been secured. Explained to customer that changing the bulb would be difficult in the future with the bulb housing broken.
Near Austin, TX 78744
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for oven no power. Test unit and found melted terminal blocks. Replaced terminal blocks test unit and unit test good
Near Austin, TX 78744
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to unit giving gas smell. Customer said he was using both ovens one at 375° and the other at 400°. Couldnt test unit due to unit not letting gas get to unit due to bad valve solenoid. Ordering new solenoid and control office to reschedule. ; ordrng 1 W10911971 (Valve shutoff) and 1 W10878844 (Control)
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/04/2021
RANGE KITCHENAID KODE500ESS05 Arrived on site to diagnose a oven with a damaged door. Found lower oven door dented. Replaced outer door panel and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 02/04/2021
REFRIGERATOR GE PFE28KSKBSS "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap fan motor not working, I removed and replaced the fan motor and tested. Unit is operating as designed. Previously diagnosed parts were not needed. No water leaks observed during service, job completed."
Near Austin, TX 78731
Kevin
Job Details: 02/04/2021
RANGE JENN-AIR JGRP436HL00 "Arrived on site and found customer is experiencing an intermittent issue where the bake cycle does not begin. On arrival customer is using oven, after they are done started a bake cycle three more times and did not have any interruptions/issues. Set oven into a diagnostic cycle and there is no saved error codes. job complete 7729916176"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not filling with enough water. Inspected unit and work area. Performed diagnostics mode and checked for error codes. Found F0-E5 off balance load. Performed automatic test cycle and monitored operation. Ran unit in normal wash and found water level normal. Spoke with customer on cycle selection and bulky cycle. All tested good, no water leaks detected.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to install previous diagnosed parts. Removed door and disassembled. Removed inner glass and installed new. Found order window pack only had one pice of glass, the same as original. Called Whirlpool tech support and spoke with Bruce. Confirmed part that was order and found correct part number. He confirmed that the window pack only glass in it. Sr#7729923625. Found the out glass will need to be replaced due to adhesive melting. ; ordrng 1 W10884775 (BADGE) and 1 W11455430 (OUTER GLASS)"
Near Leander, TX 78641
Lou
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DC4 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failing and leaking oil, I removed and replaced the gearcase, slider and clutch and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78753
Matthew
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer leaking. Upon inspection found leak was not coming from unit. When unit would go into drain, the standpipe flooded. Advised customer that a plumber would be needed to fix the issue. Advised against use until fixed. Job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found no error codes.Calibrated the unit.Unit is plugged into a GFIC outlet that’s flashing red on the left.I ran an extension cord from the unit to a non GFIC outlet and unit tested as designed.Customer just purchased the home and was required by her VA loan to have a GFIC and will replace it with a non GFIC outlet.Customer satisfied.Job completed
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range not igniting properly. Found igniter sensor would not have unit reignite after first wave. Replaced unit igniter and tested. Unit is now operating as designed. Job Completed.
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
WASHER MAYTAG MVWB855DC0 Arrived onsite for washer making squeaking noise during agitation cycle. Tested unit in diagnostics and all passed. Tested individual spin and agitation cycles and did hear a slight squeaking sound on fast agitation. Removed wash plate and re-tested. Sound seemed to go away. Will order replacement wash plate. Office to reschedule ; ordrng 1 W10902814 (washplate) and 1 WPW10249633 (screw)
Near Andice, TX 78628
Cliff
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose a dishwasher with upper rack not operating properly. Found left side rail has broken roller on rail assembly. Rail will need to be replaced to complete repairs. ; ordrng 1 W10913628 (Rail w/ mounting)
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for unit having film on door. Upon arrival found customer was fine with unit and unit was just unleveled. Leveled unit and recommended stainless steel cleaner for doors. Job Completed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
REFRIGERATOR GE PFSS6PKXASS "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found ice maker dry. Attempted to harvest ice maker cycle and found no response. Tested voltage to ice maker and found within range. Found failed ice maker and will need to replace to repair. Removed failed ice maker and installed new. Monitored harvest cycle. All tested good, no water leaks detected.
Near Spicewood, TX 78669
Brandon
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DW4 "Arrived on site for customer complaint of unit not powering on, found F6E2 in diagnostic mode, found 5v DC to console, found failed console, I replaced console, unit tested good.
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site to diagnose washer not spinning out sometimes. Ran codes and found F0E3 overload, F8E1 long fill , F2E1 stuck key. Ran unit and heard noise when agitating. Removed coins from washplate. Retested and unit passed diagnostic. Checked valves and hoses and found the hot and cold reversed. This can be causing several issues including LF. Reversed valves. Blew out pressure hose. If issue continues we need to return with valve, slider, control. No water leaks found. Call complete."
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER MAYTAG MVW6230HW0 Arrived on site to test unit for loud screech. Found belt slipping on splutch pulley. Needing splutch pulley and belt to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
Near Leander, TX 78641
Lou
Job Details: 02/04/2021
ICE MACHINE KITCHENAID KUIX535HBS00 "Arrived on site to inspect ice machine needing to be placed back in the cabinets. Upon further inspection, I found the unit sitting out of the cabinets and found the top rear trim piece not installed. Reinstalled the trim piece. I found that the drain hose connects to a drain tube sticking approximately 3 inches from the wall and the drain hose from the unit to the wall was the designed tube being approximately 6ft long. Also found the inlet water pointe was approximately 6ft as well. When placing the unit back into the cabinets, the drain tube coming from the wall was not allowing the unit to install correctly and the drain hose was kinking causing the unit to not drain properly. I pulled the drawers from the cabinets to the left of the unit and found a gal at the back of the drawer that is approximately 2 3/4 inches wide and enough to run the drain hose through the cabinet to the sink drain pipes (photos). Customer contacted their builder and fac
Near Round Rock, TX 78665
Chase
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to check dishwasher for not drying. Found fill error and not enough water entering unit. Fill valve was not fully opening causing low fill volume and heater to be disabled. Removed valve and freed diaphram. Tested unit, fill volume is normal. All functions including heater now check good. Job complete."
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived onsite for refrigerator freezing water on the FC floor and causing door to freeze shut. Upon inspection I found tue defrost heater working as designed. I found the drain tube in the back of the unit was separating from the chassis and was also clogged. I didnt have a new drain tube with me to clear out and reinstall the tube as well as clear the ice and verify water flow through the drain. The customer agreed so I steamed out all the ice in the evap tray and un clogged the tube. I added some of my van stock adhesive(W10841140) to ensure a better seal. I verified water flow and re assembled the unit. The unit is seemingly working as designed at this time Job complete.
Near Austin, TX 78723
Matthew
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for PO power failure occurring every few minutes. Upon inspection found incoming power constant at 123 vac. Unit would fail but not loose power. Tested outgoing voltage and with leads connected unit would not fail. Issues is between power supply board and main control. Ordering WPW10453401 and W11380560 just in case. Office to reschedule ; ordrng 1 W11380560 (CONTROL BOARD ) and 1 WPW10453401 (elect control board)
Near Killeen, TX 76542
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previously diagnosed harness, clutch, etc. after installing the recommended parts I was only able to notice a slight increase in functionality during agitation then previously found. Unit would still operate one direction without alternating between Each direction.
Near Austin, TX 78731
Luis
Job Details: 02/04/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for failed drain pump. Removed unit from enclosure for water leak residue on wall and floor,traced leak to water line source,uploaded pictures to SDMobile replaced defective drain pump,tightened waterline small trace of water still leaking advised customer a plumber will need to replace water line source to unit. Ran diagnostics checked tubing for leaks good no leaks found at drain tubing and connections"
Near Lampasas, TX 76550
Al
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived to install previously ordered part.Removed and replaced the gearcase.Reassembled and unit tested as designed.Job completed Customer satisfied.
Near Austin, TX 78749
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to test unit for door slamming open. Found front two leveler legs were all not adjusted. Adjusted to customers preference, tested unit, customer was satisfied with improvement. Job complete."
Near Driftwood, TX 78619
Robert
Job Details: 02/04/2021
REFRIGERATOR GE ZICS36NABSSLH "Arrived on site. Found drain in freezer is clogged and frozen. This is a reoccurring issue. Found rust starting around liner of freezer compartment and around the drain area. he liner is beginning to become mis shapen, the gasket and door are not sealing properly and with the reoccurring failure of the drain freezing up the insulation within the cabinet is deteriorating and causing the issue to keep happening.
Near , TX 78737
Brandon
Job Details: 02/04/2021
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of door not staying closed when open all the way, I replaced hinges that previous tech ordered, hinges did not fix the issue. Called techline, they want us to replace the hinge receivers, ordering receivers. SR# 7729925707; ordrng 2 W11044775 (Hinge receivers)s"
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived onsite for dishwasher not turning on. Upon arrival tested voltage to control. Voltage was good but control was not sending it out. Replaced control and tested unit is now operating as designed. Job Completed.
Near Austin, TX 78724
Matthew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived onsite for unit not making ice. Customer has recently changed filter. Upon inspection found line to ice maker frozen with bubbles. Thawed line, tested unit and unit is functioning properly. To resolve the freezing of food in RC, turned temperature up one degree as well as explained to customer that any food product in front of the vent will run the risk of freezing. Must insure unit can circulate air properly"
Near Austin, TX 78748
Robert
Job Details: 02/04/2021
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of button not working. Replaced panel and test.
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to test unit for ice maker not producing. Ice maker was responding as designed. Verified inlet valve was receiving voltage but not opening to fill ice maker. Replaced inlet valve, tested unit, unit works good. No leaks detected at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite for the washer not draining. Replaced drain pump and washer tested good. Control board is working good. Complete
Near Austin, TX 78746
Kevin
Job Details: 02/04/2021
COOKTOP JENN-AIR JED8430ADB "Arrived on site and found cooktop surface is broken, two infinite switches does not work, knobs are broken. Replaced them all and cooktop is working again, job complete"
Near Austin, TX 78734
Brandon
Job Details: 02/04/2021
DRYER FRIGIDAIRE GLER1042FS0 "Arrived on site for customer complaint of unit being really loud, found motor and blower wheel stripped. Ordering motor and blower wheel. ; ordrng 1 131560100 (Motor) and 1 131775600 (Blower assembly) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"
Near Blanco, TX 78606
Brandon
Job Details: 02/04/2021
COOKTOP KITCHENAID KCGD506GSS00 "Arrived on site to repair gas leak, we replaced tubing and manifold, bubble tested every joint, unit tested good."
Near Austin, TX 78737
Robert
Job Details: 02/04/2021
RANGE WHIRLPOOL MHW5500FW1 Arrived on job for complaints of error code. Found pump blockage.Removed blockage from pump.
Near Austin, TX 78705
Jacob
Job Details: 02/04/2021
OVEN WHIRLPOOL WFE515S0JS0 "Arrived onsite for door difficult to open. Tested door. Found that the right hinge needed to be replaced. Replaced hinge. In the process of putting door back together, the front glass portion of the door shattered. Ordered new glass. Office to reschedule ; ordrng 1 W10894130 (Outer glass)"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for refrigerator freezing food in RC. Upon inspection found refrigerator temperature around 20 degrees freezing food in the top two sections. The diffuser had ice buildup around vent. Removed diffuser cover and tested thermistors. Thermistor was out of range reading 4.72 k ohms at 20 degrees. Replaced diffuser, control UI and main control. After part replacement allowed fridge to come to temperature. During test, cooling seemed to cut off at 37 degrees. Unit seems to be cooling properly. Job complete"
Near Austin, TX 78705
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,installed a uv drier found cap tube broken in liner. Whirlpool will contact customer within 72hrsSR#7729919349; used 1 W10896689 (Coupling), and 1 W10896677 (Coupling) from stock"
Near Austin, TX 78751
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for no cool. Removed evaporator cover found no traces of dye on weld joints or on tubing,removed compressor cover no traces of dye,checked pressures on low and high side. Low side @-25 high side @75 called tech support,tech support recommended replacing evaporator,replacing evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. SR#7729917296"
Near Austin, TX 78731
Kevin
Job Details: 02/04/2021
OVEN WHIRLPOOL KEMC308KSS04 "Arrived on site and found wave guide cover is burned, Took one picture
Near Spring Branch, TX 78070
Robert
Job Details: 02/04/2021
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on job to replace previously diagnosed parts. Replaced fan but light bulb ordered incorrect. ; ordrng 1 423107022541 (reflector)
Near Austin, TX 78741
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no ice. Ran diagnostics optics passed,fan motor powered on strong,no errors on icemaker,passed harvest test,ran fill test no water entering icemaker,valve energized. Ran fill tube heater test good voltage at harness,removed icemaker housing,ohmed heater good,reinstalled fill tube heater,adjusted heater to maker better connection around fill tube,reassembled unit ran fill test passed."
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to follow up on refrigerator not cooling properly. Customer informed me that the refrigerator has stuff freezing, and freezer temp spiked. On arrival the FC was at 20 degrees. I checked the thermostat and found the cable for the thermostat way out of position and stuffed behind the diffuser. Pulled on slack and coiled it around the diffuser and set it properly. I checked on the slider for freezer temp and found the slider lets more air in when its set to colder then the warmer setting, almost like its backwards. Advised customer to give it time to cool down and fine tune via slider. Unit is cooling, and evap has a full frost pattern. If issue persists we can replace the diffuser. Customer also showed me that they are having issues with filter, and it will stop dispenser flow. Advised to try a different filter, and if issue persists we need to replace filter housing. Call complete."
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onsite for cooktop with bubbling Finnish. I found the glass top has bubbled up after first use. I replaced the cooktop and the unit is working as designed at this time. Job complete.
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator making constant noise. On arrival found noise coming from FC. Opened FC door and heard fan buzzing. Checked rear cover and found a ton of frost all over the sides and top. Melted down ice and frost to remove evap cover. Found huge ice ball around the top right corner, and frost all around the sides of the evap and cavity. Looks like door was open and frost got in and froze constantly. Found the foam pads that block the top sides of the evaporator frame air channels had shifted and werent keeping that return air out, also causing problems. Tested thermistors and defrost and heater is coming on in forced defrost. This issue is due to air leaks from the air channels and open door. All is now working as designed. Call complete."
Near Austin, TX 78703
Jacob
Job Details: 02/04/2021
DRYER FRIGIDAIRE GLGT1142CS1 Arrived onsite for unit causing moisture around the cabinet. Upon pulling out the unit to check vent. Saw that the original vent was really short. Took pic of vent. Let customer know that the vent is not covered. No other issues at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
WASHER MAYTAG MHW8630HC1 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking water and service pointer W11481731, I removed and replaced the dispenser assembly and tested. Unit is operating as designed with no further leaking (photos). No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site replace drain pump, double checked below to tub hose no new obstructions. Ran diagnostics wash manually and auto test all checked out good. No water leaks detected at time of service job complete"
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived onsite for ice maker tripping breaker. Upon arrival found unit pump tripping breaker. Pulled unit from wall using skid pad. Replaced pump and tested. Unit is operating as designed. Job Completed.
Near Lakeway, TX 78738
Brandon
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT970SAHZ "Arrived on site for customer complaint of rust on inner door panel, took pictures, advised customer to polish and that cosmetic parts are only covered for 30 days, he is wanting the panel replaced and doesnt think he should have to polish the inside panel. ordering inner door panel and need authorization to replace. ; ordrng 1 Cnote (Office to reschedule) and 1 W10713614 (Inner panel) and 1 Cnote (Auth)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to install previously diagnosed parts. Removed control, UI, and ice maker. Installed new control, UI, and ice maker. Placed in diagnostics and called for water fill test. Water fill test was successful. Customer knows to dump the first few trays of ice the new ice maker produces. No leaks detected. Job completed"
Near Austin, TX 78702
Jacob
Job Details: 02/04/2021
DRYER MAYTAG MGD8200FW1 Arrived onsite for unit still making rattling noise. Adjusted sound pads prevent put in. Update further inspection. Found that the fan was covered in lint. Removed lint. Tested unit. Unit tested good with no noise at this time. Job coming
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
WASHER MAYTAG MVW7230HW0 Arrived on site for Vibration or Out of Balance loads - Top Load Washer. Placed in diagnostics and no error codes came on. Ran through diagnostics cycles and washer is working as designed. Customer stated she is loading the washer in light clumps and is not wrapping items around the tower agitator. Advised to rebalance clothes in washer if it continues to spin unbalanced. Job completed
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for previously diagnosed parts. Replaced valve and fc door. Tested unit is operating as designed. No signs of leaks during service. Job Completed.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for WiFi not connecting . . Ran diagnostics no error code . Replaced UI console . Reset WiFi up thru customer phone . Unit is now connected. No other issues found with oven . Job complete
Near Austin, TX 78732
Brandon
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site to replace basket and gearcase, the new basket was damaged, I replaced gearcase and unit seemed to spin better, advised customer to keep an eye on it and let us know if the problem continues."
Near Austin, TX 78757
Justin
Job Details: 02/04/2021
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not starting. I put unit into diagnostics mode and found stored error code F4E4 for L2 voltage loss. I checked voltage at wall, terminal block, and control and all checked good. UI also tested good. I ohmd out the switch and drive circuit and both ohmd fine. This indicated a bad control. I ohmd out thermal fuse and found it bad. Ordering fuse and bringing control back just in case.Control and fuse parts Ordering parts and returningCustomer requesting first appointment.; ordrng 1 WP3392519 (Thermal fuse)"
Near Whitney, TX 76692
Jonathan M
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for a washing machine that is making a grinding sound and is not starting any cycles. Inspected unit and work area. Found unit going into a drain as soon as the unit was plugged in. Canceled out the drain and placed in an in-service diagnostics. Found an F0 E5 Off balance load) error code. Ran the unit through an auto test in the unit ran as designed. I advise the customer that due to the off-balance load, the load did not finish and therefore was being stuck in the drain. I ran over a couple tips on troubleshooting in case if they have further issues. Unit is working as designed. Call complete."
Near Whitney, TX 76692
Jonathan M
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for refrigerator that’s freezing food in the refrigerator section. Inspected near the end work area. Placed in in-service diagnostics and found the thermistors were within range and the air was coming through the tamper control. Removed icemaker assembly and found the damper control stuck in an open position and locked. Attempted to fix damper control and was unable to do so. Replaced the damper control and tested unit. Unit is now working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL LER3624JQ1 Arrived to inspect dryer not heating.Confirmed the complaint and found the cutoff was defective. R&R it and unit tested as designed.Customer satisfied.Job completed
Near Lakeway, TX 78738
Robert
Job Details: 02/04/2021
DISHWASHER KITCHENAID KUDI02FRSS2 Arrived on job for complaints of door dropping. Found the link broken. The screw that secured it to cab it will need to be cut or removed in some other way. After that the repairs can be done. ; saved tckt
Near Kempner, TX 76539
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer timer issues. Confirmed the complaint and removed and replaced the defective timer.Reassembled and unit tested as designed.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
REFRIGERATOR GE GSE23GGKJCBB Arrived to inspect side by side refrigerator not dispensing water.Confirmed the complaint and found the head and valve were both defective.Removed and replaced both and unit tested as designed to customers satisfaction.Email confirmed Job completed