"Arrived on site for no cool in fresh food section. Found ice forming near freezer door,removed cover found frozen drain,ice block formed in drain pan to evaporator coil,found gaps between cabinet and liner gaskets sealing correctly. Added adhesive to liner gaps customer will defrost unit"

"Arrived on site. Per customer unit will stop cooling customer has to power cycled unit it,found defective leds also,replaced main control,ui and installed updated led kit. W10848301,w10843055,w11683243; used 1 W11683243 (Led kit) from stock"

Ordering evap cover assembly. ; ordrng 1 W11395558 (Evap cover)

"Arrived on site for customer complaint of noise issues. I tested fans, compressor, baffles, in diagnostic mode, unit tested good at time of service."

"Arrived on site for customer complaint of knobs not simmering, found 2 knows were in the wrong position, I removed and switched knots to correct position. Unit tested good."

Arrived on site to test unit for unit not draining. Found unit not secured to the cabinet at all took pictures. Also found insulation under sink. Test unit and found drain plug still attached on disposal. Removed drain plug test unit and unit test good job complete. NO PARTS USED. NONE HOME TO SIGN

Arrived on site to test unit for unit not getting water. Test unit and found ver slow flow on the hot water at the sink but cold water is good. Builder will need to check the hot water issue. Job complete. NO ONE HERE TO SIGN. NO PARTS USED

Arrived on site to realce ui and console. Resolved both parts test unit and unit test good job complete. W11632709. W11460908

Arrived on site to test unit for unit not being able to start. Test unit and found shorted ui and console over lay coming off making moisture get in to UI. Replace UI and console test unit and unit test good job complete. W11632709. W11460908

"MED6200KW1 Arrived on site for burning smell. Upon arrival, customer had medical emergency and is unable to arrive on scheduled time. Customer agreed to reschedule Thursday Jan 2nd. ; schdld next appmnt for 1/2 THU !"

"WTW5057LW0 Arrived on site for unit not draining. Upon arrival, found severed harness to the drain pump ( picture attached). Need lower harness, but did not arrive on scheduled service date. Customer agreed to reschedule for Jan 6th; schdld next appmnt for 1/6 MON !"

"WDF540PADM3 Arrived on site for unit not draining. Upon arrival, found abnormal noises coming from impeller. Proceeded to replace W10876537 drain pump. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for not starting. Upon arrival customer stated every cycle she tries to start will sound like its trying to start but no water will enter and will not progress. Entered diagnostics, started a cycle, unit filled, drained, latched lid, agitated and spun. Proceeded to start a quick wash cycle, latch began actuating multiple times and cycle did not start. Replaced latch (W11670519) with no change. Noticed lid has been dented in the middle where the strike is located. Popped the lid back up and tried to start a cycle, lid now laches intermittently. Will need to order lid and strike for return visit, ordering parts, rescheduled for 01/03.; ordrng 1 W11625518 (Lid) and 1 W11513250 (Strike)"

"MHW4100DW0 Arrived on site on site for unit continuously running. Upon arrival, plugged in unit and drain pump continuously. Proceeded to replace WPW10448876 pressure switch, but did not fix the issue. Ordering W11030501 control. Part is expected to arrive within 2 to 4 weeks. Customer will contact extended warranty company. No water leaks detected at this time. Customer requests to be on cancelation list once part arrives. ; ordrng 1 W11030501 (Control)"

"Arrived on site to test unit for loud noise. Upon arrival customer stated the water trickles into the tub and it makes a loud noise during the rinse/spin portion of the cycle. Found shutoff valve more than 80% closed on both the hot and cold side. Opened both valves 100%, proper water flow restored. Started a rinse and spin cycle, unit filled then began to agitate with no noise. After draining unit began to spin and that is when the noise began. Sounded like a slipping belt in the beginning of the spin. Gained access to lower components, found belt and cam are worn. Will need to order cam. Also ordering additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 01/03.; ordrng 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W11454741 (Gear case)"

"WRQA59CNKZ Arrived on site for RC light not working. Upon arrival, found wrong lamp prescreened. Ordering W11470191 lamp. No water leaks detected at this time. The customer agreed to reschedule Jan 8th; ordrng 1 W11470191 (Lamp)"

"WDF341PAPM1 Arrived on site for unit not washing. Upon arrival, found washing motor energized but not running. Proceeded to replace W11613479 motor & sump. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"MVW4505MW1 Arrived on-site for unit not starting. Upon arrival, started unit and will not turn. Proceeded to check capacitor and found reading 1 MDF. Proceeded to replace W11395618 capacitor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. ; ordrng 1 W11395618 (Capacitor)"

"Arrived on site to test unit for no power. Upon arrival found outlet has correct voltage but no voltage going to the console and no indicator LED on the control illuminated indicating issue is with the main control. Replaced control (W11549931) and applied power, unit powered up properly. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced motor (279827) and wheel (WP694089). Customer stated that the unit had heating issues prior to being moved outside to an outlet with voltage issues. Tested all fuses, all reading properly. Heater is reading open. Replaced heating element (279838). Voltage issue at the outlet has not been resolved so when the motor starts up with 240V, the jump breaks the blower wheel free. Advised customer that the unit requires proper voltage. Unit will not work as designed if voltage is not correct before testing. Could not fully test unit due to that issue. Once voltage issue is corrected, unit should return to optimal performance. Incoming voltage waiver could not be signed due to customer leaving to a doctors appointment. Contacted techline to document SR#7740633321. Job complete."

"Arrived on site to replace previously diagnosed part. Replaced inlet (WPW10195536) and tested, during test noticed water pressure was extremely high causing inlet to leak. Water pressure at 70PSI. Closed ball valve slightly to lower pressure, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated unit will make ice but will not dispense. Verified issue, motor activates but does not spin the coupler. Replaced auger motor (W11671282) and tested unit, unit now dispenses both crushed and cubed ice. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed job complete installed W10913685"

"Arrived on site to test unit for not advancing in cycle, tested unitbfound all components engaging properly with no issues, started a quick cycle, water filled and adventure to wash, unit it is running as designed, explained to management that it's possible that it's a user error and recommended to explain to tenant how to use washer properly, at this time job complete no parts installed"

"Arrived on site to test unit for noise, tested unit found motor mounting bearing shredded, attempted to replace motor but new motor is heavily damaged in box, ordering motor rescheduled for 01/06; ordrng 1 279827 (Motor)"

"Arrived on site to test unit for not completing cycle, customer stated that it is only happening when she washes a load of towels and she did notice that there was abnormally amount of suds only on the load with towels, tested unit found F9E2 error and one for motor overheating,explained to customer that since they have a water softener specialty detergents like OXI will, suds up more than usual advised customer not to use pods and use liquid instead so it can be adjusted, customer will make adjustments and monitor, at this time unit is running as designed, job complete no parts installed"

Arrived on site for range not tiring on. On arrival found baker tripped and replaced control w11707155. Removed ground wire and ran unit for 45 minutes on 500 bake then reattached wire and ran bake and found unit working without tripping the breaker. Reported findings to techline Sr#7740626518. Range works as designer call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker calling for too much water and ice clumping and the door open s9unds constantly chiming when the doors are opened and per techlines recommendations, I removed and replaced the control kit, side panel UI, both Reed switches, ice maker and ice chute door and tested. The doors still chimes when opening even with the sound turned off. I contacted techline and spoke to Drew and provided the SR number and current issue. Drew advised to disconnect the unit from Wifi and cycle power to the unit to reset controls and the sound should stop. Customer disconnected the Wifi and I cycled power and retested and unit continues to chime when opening the doors even with the sound turned off. Drew advised that he was referring the file to engineering for review and added the new info to current SR#7739300045. I advised the customer of this and that they would be contacted in 3-5 days of a resolution. Since the customer has a surge protector behind the unit, customer disconnected the unit from the protector to see if there would be a change in operations and found there is no change. I found the unit, if pushed back all the way, doors will not be able to be opened. Unit has to be pulled forward approximately six inches from the back wall to be able to clear for the doors to open. Unit is currently operating as designed except for the chiming when the doors are opened. No water leaks observed during service, job completed. W11557002, W11533211, W11262313, W11221357-2?, W11189145"

"Arrived on site to replace capacitor. After replacing capacitor and tested, unit tested good. Parts used w11428524"

Arrived on site for dryer tripping breaker . Breaker is tripped as soon as unit is plugged into outlet . Found power cord was installed wrong . White wires are on red leg and red is on neutral. Switched wires to correct position . Ran dryer . Unit is heating and not tripping breaker . No parts installed . Job complete. Unable to reach safety. Please put back on route so can call safety

"Arrived on site ,replaced valve and fill line W11043013, W11415785. Ran water tests , all checked normal. All connections dry . No leaks detected at time of service. Job complete ."

"Arrived on site to inspect washer error codes. Upon further inspection, the customer had a load of clothing started in the unit and the display was flashing Lo Flo for low flow of water. I stopped the cycle and the customer removed the clothing from the unit and when I placed the unit in diagnostics, it showed error code F8E1-low or no flow. Cleared the code and manually tested the valves and found the hot valve not allowing water to flow into the tub. I gained access to the inlet valves at the wall and found the got valve turned off and the cold valve slightly turned on. I opened both valves on all the way and retested and unit is operating as designed. I advised the customer of my findings and demonstrated for them how to turn the water on/off at the wall. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system with the condenser coils having a leak in the tubing, I removed and replaced the compressor, condenser coils and access valve as the drier was replaced at previous service call. Vacuumed the system down to -30/0 psi and installed 4.65oz on R134a refrigerant and tested in diagnostics test 40. Unit is operating as designed and maintaining good pressures. I found no leaks in the sealed system and recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed. W11592009, W11506635, OILLESS GUAGES, W11548259"

"Arrived on site to inspect dishwasher not powering on. Upon further inspection, I placed the unit it in diagnostics showing error code F2E1-stuck key. I cleared the code and continued with testing and the unit operated as designed. I found dry water stains on the control panel and removed the outer door panel to find moisture on the inside of the outer door panel and on the UI again. I also found moisture built up around the vent assembly. I cleaned the moisture and removed and replaced the vent assembly and UI. I found where water had been leaking through the door gasket and getting into the UI through the door latch. I removed and replaced the door gasket and then retested the unit. Unit is operating as designed with no further moisture build ups or water leaking into the door assembly. No water leaks observed at the end of service, job completed. W11498831, WPW10469574, W11368911"

WRF555SDFZ19 Arrived on site for a refrigerator leaking water from top water tube. On arrival verified issue water tube had a small hole in it replaced water tube further inspection found water valve had failed replaced water valve . Water housing had a small leak and will need to be replaced ordered water housing and rescheduled client for 1/6/2025 . Turned water off no water leaks visible from main water supply.; ordrng 1 W11706229 (Water housing)

"WFE525S0JS4 Arrived on site for a range tripping breaker. On arrival verified issue replaced contol, bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on a preheated to five hundred degrees temperature reached without tripping breaker. Polarity and voltage readings were correct product works as its designed. Notified client to leave on for 0ne hour and thirty minutes also recommend client to contact home builder if it happens again. Calling whirlpool safety # 7740634147."

WRX735SDHZ10 Arrived on site for a refrigerator don't despenseing water . On arrival verified issue removed filter water was flowing as its designed bad water filter client has already ordered one it was on its way. Instructed client to replace every 6 to 9 months no parts installed . No water leaks visible from main water supply.

"Arrived on site for range tripping breaker when bake cycle was preheating. On arrival confirmed issue asks found bad neutral wire connection as well as L1 connection loose on terminal block. 250(L1-L2), 125(L1-n), 125(L2-n), 0(n-g). Found amp draw at 10 and 15 for bake and broil elements. Replaced control w11594224 and harness w11531755 harness and tested unit at 500 on bake with ground wire removed for 45 minutes and then reattached wire and retested and found unit working as designed. Reported findings to techline sr#7740628652 unit works as designed. Call complete."

"Arrived on site for refrigerator not making ice. On arrival customer clarified unit would over fill with eatery in bucket. I found harnessto ice makerhad a short as well as inlet valve letting in to much water once ice maker would eventually harvest. Replaced w10882923 icemaker and harness kit, and wpw10349187 valve. Tested unit and found no leaks and informed customer to allow ice maker 24hrs to fill bin. Call complete"

Arrived on site for rand with a broken handle. On arrival confirmed issue and replaced handle w11730234. Found oven door Wipeout as designed. Call complete

Arrived on-site to replace previously diagnosed part. I replaced the ui panel and unit now operates as designed. Customer stated he will set the wifi to the 2.4g wifi. Call complete. Installed W11616677 UI PANEL STAINLESS.

Arrived on-site for washer leaking. I could not find a leak present on the unit even after running cycles. However I found the drain pipe where the water dumps to be filling and not draining all the water in time causing a overfill from the wall. I showed the customer and they now know that something needs to be done with the piping in the wall as it was causing water to come into the garage. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for previous diagnosed parts. When replacing the handle i found the screws for the mounting were chewed up and no screws were ordered for the call. Will need to order new screws and mounting brackets in case brackets are messed up. Ordering 2x W11717709 Screw and 2xW11712435 Mounting bracket. Return with handle. Office to RS.; ordrng 2 W11712435 (Mounting bracket)s and 2 W11717709 (Screw)s

"Arrived on site for refrigerator liner having a cracked and gasket tearing. Sent in receipt. Found right side refrigerator gasket tearing. Found liner had a crack in refrigerator section. Replaced door gaskets. Used heat gun to form into place. Applied liner repair kit. Customer not happy with liner repair. Says she will contact store. Called techline to document. Sr#7740634053, W11456682, 8201700"

Arrived on site to install previously ordered part. Replaced motor W11026785. Test unit by running an automatic test cycle and same issue persist. Further diagnosed unit. Test voltage at control and is sending out correct voltage to motor. Found bad harness. Motor is not receiving voltage from pin 3 for clockwise motion only for counter clockwise motion. Replaced harness and test unit by running another automatic test cycle and test passed. Test unit on normal cycle with laundry. Verified with customer that Unit is now operating as designed. No leaks present. Job complete

Arrived on-site for washer banging around. I found the suspension to be shot as well as customer only loading one blanket in the basket. I replaced the suspension and tested the unit with clothes for customer to see. Unit is spinning and not banging around anym9r i advised customer if he is washing bulky items to have the weight evenly distributed as it can throw off balance and cause banging if not loaded correctly. Unit now operates as designed. No water leaks present. Call complete. Installed W11130362 SUSPENSION.

"Arrived on-site for dryer not tumbling. I found the belt to be snapped. I replaced the belt, wheels, and idler pulley using the kit provided to me. I tested the unit and unit now tumbles as designed. Unit is operating as designed. Call complete. Installed 4392065 Repair Kit."

"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Removed unit from cabinet to disassemble. Found fuse has blown. Used mini breaker to test and will Tripp. Checked L1 and neutral at filter board to chassis ground and there is no direct ground. Need to replace interlocks . Replaced upper interlock W11551558 , and lower interlock W11551761, test unit again with mini breaker and does not Tripp. Installed new fuse W11707984. Test unit by heating cup of water for :30 seconds. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced RC door LW11258450 and nameplate W11223753. Job complete

"Arrived on site for not making ice. Upon arrival, inspected unit. There is no ice in container. Customer states that icemaker makes a loud clicking noise. Inspected icemaker and found cracked ice mold and mold cannot reset to home position. Replaced icemaker w10873791. Ran harvest test and passed. Ran fill test and passed. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for making clicking sound in freezer section. Upon arrival, inspected unit and found ice build up behind evaporator cover. Found water is dripping from between fill tube and rear panel. Installed extend tube and secured with zip tie per service pointer. Used fill tube extension WPW10496649 from truck stock. Cleared out ice. No leaks present at this time. Job complete"

"Arrived on site for making clicking sound in freezer section. Upon arrival, inspected unit and found ice build up behind evaporator cover. Found water is dripping from between fill tube and rear panel. Installed extend tube and secured with zip tie per service pointer. Used fill tube extension WPW10496649. Cleared out ice. No leaks present at this time. Job complete"

"Arrived on site for not filling with water. Upon arrival, test water supply and is good. Ran diagnostics and get F6-E4 float switch open. Inspected unit and found float switch Failed. Ordering all parts of float switch assembly. office to reschedule ; ordrng 1 WPW10346525 (Float assembly) and 1 WPW10195039 (Switch) and 1 WPW10316267 (Standpipe) and 1 WPW10195037 (Lever)"

Arrived onnsite to test unit for dispenser not opening. Found motor and actuator no lining up preventing dispenser door from opening. Replaced dispenser(W11412300) and unit is now working as designed. No leaks detected. Job complete.

Arrived on site for dryer not heating. Verified 251v coming in. Each side to common is 126v each to G is 126. C-G=0. Verified relay on board is transferring power to red wire. Unit has open heater circuit. Ordering heater and thermostat. Reset for Mon am. Sooner service requested. ; ordrng 1 WP3387747 (Heater) and 1 280148 (Thermostat and hi limit)

"Arrived on site for no lights. Diagnosed a defective led module,per service point terminal removed all leds installed updated leds. Autho S84638 ; used 4 Led module (W11632139) from stock"

Arrived on site to test unit for tub consistently filling. Found sediment in both hot and cold valves preventing valves from closing properly. Replaced valve assembly(W11127357). Unit is now working as designed. No leaks detected. Job complete.

"Arrived onnsite to test unit for no ice production. Found unit needs recirc pump, grid cutter and bin thermistor. Ordering grid cutter and rescheduled for 12/30. No parts replaced at this time. ; ordrng 1 W10919199 (Grid cutter)"

Arrived on site to test unit for no ice production. Found connection was loose preventing ice maker from receiving voltage. Secured connection and unit is now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of unit not making ice. Found water line that fills the reservoir was not in the correct position causing water to miss going into reservoir. Also found water filter was clogged. Unit needs filter which customer will get. Everything passed in diagnostic mode, no leaks."

"Arrived on site for f8e0 error code. I replaced previously diagnosed parts of blower motors, and controls. Unit tested good. Parts used w11448962, w11598200, w11598119"

"Arrived on site for customer complaint of unit not producing ice, found freezer at -12 degrees and fill tube was frozen. I defrosted fill tube, tested power going to fill tube heater, tested good. Bumped up the temperature in the freezer, tested ice maker and valve, unit tested good. If problem continues will need W10706850"

"Arrived on site for customer complaint of rus on the doors. Found lots of rust marks on the ss doors. Left FC door with customer, ordering RC door. LW11258441 left with customer ; ordrng 1 LW11258450 (RC door) and 1 Cnote (Office to reschedule)"

Arrived on site to test unit for unit tripping breaker. Turned bake on to 500 to see if it tripped the breaker and unit pre heated correctly without tripping breaker once. Called techline #7740572388 and test elements and elements are with in correct ohms. Reported to safety too job complete.

"Arrived on site for will not drain with error code F4 or F9. Upon arrival , ran diagnostics and get error code F8-E3 over flow. Door is unlocked with soaking wet towels. Removed towels and there is no visible standing water. Test unit by running a normal cycle without laundry or detergent. Unit fills and begins washing correctly. Found during draining the pump energizes but all water remains. Will need to order 2 man and return with prescreened parts. Office to reschedule ; O-emld tckt"

Arrived on site to test unit it for console not u locking. Found shorted console. Replaced console test unit it and unit it test good job complete.

Arrived on site to test unit it for right front burner staying on even when set on low. Test unit and found switch keeping burner on not regulating the temp. Found burned up switch and replaced switch test unit and unit test good job complete.

"Intermittent water dispenser issue not dispensing. Frost build up in refrigerator section and freezer seems to cold with frost forming on top of inside door. Upon arrival, inspected unit. Confirmed frost on top of Fc door and frost at evaporator panel and ceiling of Fc. Do not currently see frost in RC. Customer pointed out that is intermittent and at diffuser cover. Am not seeing any areas of doors where warm air could be migrating. Ran temperature checks. Getting 0 in Fc and 28 in RC. Found damper control door is stuck in open position. This issue was also causing water reservoir to intermittently freeze. Replaced damper control WPW10594329. Now operating correctly. Job complete"

"Arrived on site for display not operating correctly. Upon arrival, inspected unit and found control has failed. Need to replace control. Replaced control W11594224. Test unit and is operating as designed. Job complete."

"Arrived onsite to carry out whirlpool recommendations. Replaced right door, upper and lower hinges. Door still was not aligned properly. Called tech line. Spoke to Drew. Took pictures of door after repair. Drew submitted for review. SR#7740260442"

Arrived oc n site for stuck keypad . Customer had done a power reset at breaker after calling into for service . No reoccurring issues. Has used unit since . Ran diagnostics did get on 2-1 error code . Deleted error code . Did factory reset . Ran preheat on both ovens . Keypad responding correctly.All checked normal. Fans are functioning properly . Advised if having to reset breaker becomes frequently to call back in . No parts installed job complete

Arrived onsite for previously diagnosed parts. I replaced the panel and faucet switch. Unit now doesn't autofill and runs cycles as designed. No water leaks present. Call complete. Installed W11174419 FAUCET SWITCH AND W11478526 FASCIA PANEL UI.

Arrived onsite for previously diagnosed parts. I replaced the harness and installed clip hangar for the drain pump wires. I tested the unit and found unit to now be operating as designed. No water leaks present. Call complete. Installed W11643701 lower harness and W11755726 Clip.

"Arrived on site to inspect vent hood not operating. Upon further inspection, I found that the motor was seized and would not rotate. I replaced the motor and retested the unit. The unit is now operating as designed. No one on site to sign. Job complete"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the LF burner switch however the problem still persists. I found that the right rear switch is also bad and will need to order switch. W10911303 . I am scheduling for 12/24; ordrng 1 W10911303 (Switch right rear)

"Arrived on site to diagnose washer with no response from control panel. On arrival tested unit and found no response as well. Put unit in diagnostic mode which did light up the console and restore function. Console seems to have locked up either from software related issues, or surges. Replaced console to resolve. Tested unit and confirmed all working as designed. Repair completed. Parts used - W11591400."

"Arrived on site to diagnose refrigerator with issues with filter door, and also torn door gaskets. Examined unit and found only the right side RC door gasket was torn, and gasket magnet was coming out. I found the filter cover just wasn't being pushed up hard enough, and it was not being locked in. I locked them over with no issues. I only replaced the right hand door gasket, unit now functioning as designed. Call completed. Parts used - W10830274."

Arrived on site to test unit for loud whistling noise. Found cold valve was full of sediment preventing it from opening and causing whistling noise. Replaced valve assembly(W11220230) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose oven with door not closing properly. Customer advised one side feels smoother than the other side does. I replaced both hinges when i was able to confirm. Left side hinge pin does move easier than the right. With new hinges found the function is still the same, and there are some internal differences to the hinges, and unit is working as designed. Parts used - W11665208, W11665209."

"Arrived on site to diagnose washer not running loads and throwing F7E1 error for tach missing signal. Examined under unit and found a hanging wire that was traced to the capacitor, and had broken off the spade terminal. Unit also has 2 other sites where wiring was wire nutted / attempted repaired and at this point needs a main harness replacement. I used a quick splice to reconnect the wire so unit can be used, but it may break again. Ordering lower harness. Office to schedule when part arrives. ; ordrng 1 W11591637 (Lower Harness)"

"Arrived on site to follow up on refrigerator not cooling. Found RC evap was frozen over again. Called tech line due to repeat failure with defrost. Checked thermistor at control and found it reading 1109 ohms, way out of range. Tech line SR7740579012. Unit has an immense amount of ice built on the fan scroll and it needs to be melted down in order to gain access to the thermistor. Customer will defrost unit so we can repair. Return visit set for 1/2. ; schdld next appmnt for 1/2 THU !"

"Arrived onsite and found unit was tripping during preheat. Verified voltage and polarity is correct and performed the burnoff recommended by the manufacturer. And was able to reach and maintain 550f with no tripping. Recommended leaving the unit running at 550f for minimum of one hour. In even if ongoing nuisance tripping, the breaker must be replaced with a compatible non AFCI/GFCI breaker. Advised home owner on findings. Reported findings to Techline spoke with Dillon, sr#7740572194 no parts."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch assembly and tested the unit. I found all components working in operating as designed. I checked the suspension and found the suspension was good and found the basket not wobbling on the drive shaft. The unit is working and operating as designed. Call complete. W11670519.

"Arrived on site for a dryer that is not starting cycles again. Inspected unit and work area. I tested the unit and confirmed the customers complaint. I checked voltage and found proper voltage and polarity. I gained access to the interior of the unit and found the thermal fuse open again. I visually inspected the heater, and did not find any sagging on the coils. I checked the heating element, and found continuity between the terminals, but no continuity between any of the terminals and the heater housing. I checked the operating thermostat and found it showing was good. I replaced the thermal fuse and tested the unit. I gained access to the back and took the vent hose off and took temperature checks. I found the unit fluctuating between 127?F and 153?F giving an average temperature of 140?F on a high heat cycle. I did advise the customer that there is nothing on the machine said that would be causing this issue, and that if they have another thermal fuse go out, it would most likely indicate an issue with the venting. The unit is working and operating as designed. Call complete. W10909685."

"Ive done site for a washing machine that wont drain. Inspected unit and work area. The customer stated that the unit completely quit in the middle of the cycle and that the lid finally unlocked but that there is still water inside of the washing machine. I did confirm the customers complaint and gained access underneath. I found the issue due to a split wire on the wire harness. I replaced the wire harness and went to test the unit. I found the lights on the touch panel, moving from side to side, indicating that the unit was in some sort of demo mode. I could not find any demo mode within the unit and spoke to PR. Advised he believe the issue would be with the main control. I replaced the main control and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11626074 and W11643701."

"Arrived on site for a washing machine that would not drain. Inspected unit and work area. Customer showed me that there were still water in his basket upon arrival. I came to access underneath and found the wire harness split. I replaced the wire harness, and went to test the unit. I found that the unit was consistently draining and would not stop. I attempted to unplug the unit several times and gave it several minutes to try to clear out and start a new cycle but it would not. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed . with no leaks present during operation. Call complete. W11626074 and W11643701."

Arrived on site for refrigerator needing door switch. On arrival confirmed issue and installed w11123941 switch. Also found ice maker off but once it was on it harvested and filled as designed with no leaks. Informed customer to allow ice maker 3 days t9 fill bin. Call complete

Tech was assigned as a helper;

Arrived on site for dishwasher not drying dishes. On arrival confirmed failure and found f7E1 in diagnostics as well as element rusted and corrosion starting to form on it. Found owi at 53kohms and working. Replaced w10518394 heater and w11637581 control. Reassembled and tested unit and found washer working as designed with no leaks. Call complete

Arrived on site for refrigerator freezing everything in rc even when set to 43 degrees. On arrival confirmed issue and found dampener wpw10594329 stuck open and wouldnt close even in diagnostics. Also found thermistor not registering temps properly on display. Replaced dampener as well as w10316760 thermistor and w11642241. Programmed control and tested unit. Found dampener opening as designed and unit reading correct temps in unit. Call complete

Arrived on site for dryer not starting. On arrival confirmed issue and found wp3392519 thermal fuse broken and 279838 element grounded. Replaced both parts but found wp3398095 pts also broken and replaced it. Found dryer working as designed. Call complete

WFW5605MC1 Arrived on site from previous visit to install parts. Arrieved before second tech for two man job replaced shocks when second tech arrived and he noticed drain hose was twisted. Delivery team installed incorrect I missed the issue uploaded photos before and after . Tested with weights product spins with no vibration no shaking at all we leveled it as well. No water leaks visible from watersupply..

"Arrived on site to inspect unit for dents. Upon inspection found panel with multiple dents. Per ONESTOP, replaced panel (W11026866). Unit now appears as designed, job complete."

Arrived on site to test unit for unit hot heating. Turned unit on on test mode to test heating element. Eleemnt came on right away. Element test to correct ohms. Customer error is using rinse aid job complete.

"Arrived on site for ice machine needing w11542867 pump, w10897719 valve, and w11539855. Tested u it and found n9 leaks but new filter installed appeared to cause similar issue as before and I reported findings to techline Sr#7740578736. Was instructed at this time it could be possible customer hasnt gotten to bad filters but they recommended a plumper insure water pressure to ice machine is between 40-80psi before making any further repairs, call complete"

In unit 2112. Arrived onsite for unit door no closing. Found door and switch plate drooping making contact with the bottom trim. Lifting door will compensate and door closes. Looking at parts sheet the door will need replacement . Ordering door and lower hinge. Office to reschedule. ; ordrng 1 W11369466 (Door) and 1 W11312624 (Lower hinge)

"Found due to snapped bolt, the gearcase needs replacement. Replaced gearcase and bolt. Tested unit wash cycles and unit is now operating as designed.no leaks present at the time job completed.Parts used Screw w10752187Gearcase w11449840"

"Arrived on site for soap, dispenser, not dispensing enough detergent. Down concentration level was set at the lowest setting also found debris inside Of the dispenser. Cleared out debris, set, concentration level to the highest level. Unit is functioning as designed job completed."

Tech was assigned as a helper;

"Arrived on site to inspect unit for damage. Upon inspection found top of the FC door is damaged. Unit is still within 30 day cosmetic warranty, replaced FC door (LW10638683) and installed nameplate (W11178521). Unit now appears and functions as designed, no leaks detected, job complete."