We serviced a
KITCHENAID DISHWASHER
Model KDFE454CSS3
Near Austin, TX 78731
Kevin
Job Details: 04/14/2021
Arrived on site and inspected dishwasher and found it is whistling when filling with water. Disassembled south connection and found waterline is kinked from valve to dishwasher feed tube. Reset it and dishwasher is now quiet. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Luis
Job Details: 04/14/2021
"Arrived on site for no lights. Found defective led module in freezer compartment replaced lower left side led power cycled unit all leds working as designed. Found damaged fill tube replaced fill tube ran system unit working as designed. ; used 1 W11462342 (Module), and 1 Wp2198677 (Connector) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near China Spring, TX 76633
Jonathan M
Job Details: 04/14/2021
"Arrived on site for refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. Customer had advised that he had already mostly defrosted the unit. He did advise that the unit is cooling and freezing on the freezer side but that his refrigerator keeps frosting up. Checked evaporator and found ice buildup on the bottom and on the top of the evaporator and underneath the drip tray. Steamed off ice and found the water not flowing down to the drip pan underneath the unit. Removed help drain tube from the bottom and blew through it. The unit did have something in the drain tube. Went ahead and attempted to steam through the drip tray in the refrigerator section and did not find any water dripping into the drip pan underneath. Attempted to use a zip tie and screwdriver to poke through what was blocking the water. Could not get either through on either side. I called Whirlpool Techline and spoke to Adrian SR# 7730513647. He advised based on my information, the unit likely had a collapsed drain tube and that the unit was being sent to review
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 04/14/2021
Arrived onsite for unit making noise and would not spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78746
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected refrigerator and found top center freezer LED is out. Replaced it with truck stock W11462342 and all interior lights in the freezer are working again, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5610XW2
Near Austin, TX 78737
Robert
Job Details: 04/14/2021
Arrived on job for complaints of leaks in tub. Found the housing not closing properly. Replaced housing. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS00
Near Spring Branch, TX 78070
Richard
Job Details: 04/14/2021
"Arrived onsite for the microwave not heating properly and bulb is out. This is a oven microwave combo. Took oven out and replaced magnetron, inverter board and bulb and all functions tested good complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Jacob
Job Details: 04/14/2021
Arrived onsite for unit leaking. Tested unit 2 times in the quick wash. Saw leaking coming from the dispenser drawer. Need to order new drawer. Ordered part. Office to reschedule ; ordrng 1 W11465533 (DISPENSER )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB0
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for range not heating. Upon inspection I found correct voltage at the terminal block. I found while in bake only 15 Vac or so was getting to the element. I replaced the main control and tested the unit. The unit preheated and broiled as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Killeen, TX 76543
Al
Job Details: 04/14/2021
Arrived on site to install previously ordered parts.Removed and replaced the control and unit still didnt work.Removed it and tested with another control sent on the same call and unit still didnt work.Noticed the white neutral wire connected to the cabinet with he green ground screw was burned. I photographed the deficiencies and will order the main harness and block and will return with the control and UI.Checked the outlet and got 242/121/121 also got the same readings at the terminal block.Needs more work ; ordrng 1 W11157860 (HARNS-WIRE) and 1 279320 (TERMINAL BLOCK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site ,replaced icekmaker . Ran harvest all checked normal . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78756
Matthew
Job Details: 04/14/2021
"Arrived onsite for dishwasher with faulty dispenser. Dispenser gasket failed causing detergent not to release during the was cycle. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Noah D
Job Details: 04/14/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection Found the units ice bucket stuck and issues with Icemaker, tested sensors and temps. Rc temp average 38, FZ average temp 10. Spoke with Techline and was instructed to check pressures and replace UI for constantly switching to Celsius. Sr # 7730514556 office to reschedule ; ordrng 1 SSPRESSURECHECK (SS PRESSURE CHECK ) and 1 W10889614 (UIN)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of flames being to high, found out all valves needed to be adjusted, I used 1/16 flat head screw driver to adjust flames, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF6A
Near Fischer, TX 78623
Richard
Job Details: 04/14/2021
Arrived at refrigerator ice maker not working and water is not dispensing and food freezing in refrigerator. During testing found that that the ice maker keeps cycling. Replaced ice maker and no water filled ice maker. Found that the water valve assembly was not working but getting voltage. Replaced water valve and ice maker filled. Water was still not dispensing. Found that the water filter was frozen solid causing the issue. Advised customer to replace filter. Food freezing in refrigerator was caused by the damper control arm was broken replaced damper control and thermistors. All functions tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David Z
Job Details: 04/14/2021
"Arrived on site to diagnose refrigerator leaking from the bottom. On arrival customer showed me a soaked towel by the filter housing. Saw puddles under housing. Removed kick plate and found unit dripping from a cracked line going to the filter housing. I uninstalled the unit and cut off the water to stop and more leaking, but floors are water damaged.Ordered parts and advised customer there is no ETA on water line. Office to schedule when we get water line.; ordrng 1 WPW10683737 (Water tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site for icemaker not working. I inspected the unit and work area. It tied to jump the ice maker. It would not cycle. I tested voltage to the ic3maker and found good voltage. I swapped in a new ice maker and found the new ice maker not cycling. I tested voltage at the ice maker and found none. I tested voltage to the harness and found good voltage. The new ice maker is defective I spoke to the customer about the unit needing a new ice maker. ; ordrng 1 2198597 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Wesley
Job Details: 04/14/2021
"Arrived onsite and rediagnosed unit as having intermittent control issue. No grinding or oil leak warranting an overhaul. On site unit start button would error chime when held down to start any cycle. After powering unit off for 5 minutes and plugging back in, unit would then allow start selection. Ordering control and ui to repair. ; ordrng 1 W11114670 (Console) and 1 W11266624 (Control)"
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Killeen, TX 76543
Al
Job Details: 04/14/2021
Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage and out checked fine.Disassembled and found the fuse and element (grounded) were both defective.Called office and received authorization from EH and installed the needed parts.Unit now works properly.Job complete
We serviced a
WHIRLPOOL WASHER
Model 1CWTW4815EW1
Near Clifton, TX 76634
Jonathan M
Job Details: 04/14/2021
Arrived on site for washing machine that is not finishing up a cycle. Inspected unit and work area. The customer advised that per unit is not spinning out the clothes leaving her clothes whether the end of the cycle. Placed in a in-service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and found the drain pump not draining out all of the water. The customer does have a high drain pvc pipe. I checked voltage going to the drain pump and found proper voltage. Replaced drain pump and tested the unit in an auto test again. The unit did drain out fully. I did advise the customer that it is possible during towels and washes as she may still have a problem due to the high PVC pipe and did advise her to get her to shorten her drain. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 04/14/2021
Arrived on site and Acclaimed and inspected the ice maker that hasnt made ice since the February storms.I pressed the reset button on the ice maker and it cycled and filled and was harvesting when I left
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waco, TX 76708
Jonathan M
Job Details: 04/14/2021
Arrived on site for an refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit not making ice but that it only dispensers crushed ice regardless of which setting you put it on. Confirmed customers complaint and check the solenoid for movement. Did not find the solenoid moving. Checked connections and found all connections fitting properly. Ordering solenoid in control.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Matthew
Job Details: 04/13/2021
"Arrived onsite to replace previously diagnosed parts. Replaced handle, shelving and plugs. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator needing rear roller installed. Upon inspection I found the right rear roller was missing a axel stopper. I replaced the axel and stopper and the unit is rolling as designed. No leaks detected anywhere during time if service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good. Replaced bellow and acu per service pointer W11436352. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Cedar Park, TX 78613
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose dishwasher that customer says is not washing or drying well. Customer said unit will leave water on plastics and doesnt have a good quality dry. Ran unit and found wash motor running strong, and customer said unit is heating. Found rinse aid was not being used, and these units are dependent on rinse aid. Advised customer to use rinse aid, run hot water first and use all high temp options. Advised customer that plastics do not dry as well as dishes that can retain heat, so if the loads are all plastic they not get a full dry. All is working as designed at this time. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
Arrived on site for dryer not operating. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Austin, TX 78722
Jacob
Job Details: 04/13/2021
Arrived onsite for unit not heating. Tested unit. Found unit not heating. Upon further inspection. Found that the harness for the igniter was not plugged in correctly. Re plugged harness. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Sunset Valley, TX 78745
Luis
Job Details: 04/13/2021
Arrived on site for defective heater on freezer door. Replaced defective freezer door checked door seal good.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Kevin
Job Details: 04/13/2021
"Arrived on site and found left rear Burner Valve will not move. Some of the screws mounting burner bases through cooktop surface to orifice holders are rusted. several may break just to access valves/switch harness. ; ordrng 1 WP7527P002-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P004-60 (Orifice holder) and 1 WP7527P031-60 (Orifice holder) and 1 74009553 (Orifice holder) and 12 WP90767 (Screw)s and 1 W10441654 (Valve burner) and 1 WPW10239017 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Richard
Job Details: 04/13/2021
Arrived onsite for the refrigerator freezer has ice build up. During testing found that the evaporator fan motor was not working. Replaced evaporator fan motor and it tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Austin, TX 78737
Robert
Job Details: 04/13/2021
Arrived on job to replace freezer door, after replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Round Rock, TX 78665
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator frosting up on the RC evaporator and losing cool. Upon inspection I found the unit not frosted but the customer stated they had manually defrosted before my arrival. Upon reading through the service pointers and speaking with CS we determined that the unit would need a UI main control kit and adapter kit(W10612142) evap cover JIC(WPW10501260) RC harness with thermistor. Valero seal( W10739629). ; ordrng 1 W10612142 (Adapter kit) and 1 WPW10501260 (Evap cover)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
"Arrived on site for range not operating properly. Tested and inspected unit and found failed control, sensor and latch. Removed failed sensor and latch and replaced with new. Ordering needed control. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 W11258611 (Control) and 1 Seenote (Office to schedule)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78750
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose dryer that was not powering on. Performed diagnostic and voltage checks. Checked for voltage at terminal block and found 0 volts present on L1 or L2. Checked breaker and it was not tripped, however unit is unpowered at the wall. Advised customer find an electrician to resolve no power at socket. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Round Rock, TX 78665
David S
Job Details: 04/13/2021
"Arrived on site for fresh food section evaporator freezing over. I inspected the unit and work area. I found the evaporator cover tabs broken. I found the evaporator housing pushed away from the cabinet, I also found the thermistor corroded. I replaced the evaporator harness, and evaporator cover. I also found insulation stuck behind the housing. I removed the insulation and secured the housing to the cabinet with longer screws and silicone. I reinspected the cabinet and found no more in leaks. I reassembled the unit. It is now working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS
Near New Braunfels, TX 78132
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect Icemaker for not producing ice, upon inspection found the valve not opening, replaced tubing and found no change, water was present at both sides of spout, valve must be malfunctioning. Office to reschedule ; ordrng 1 W10870921 (VALVE )"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a block of ice in the bottom the FC section and frost built up on the top of the FC section and on the evap cover. I found the small sliding drawer was not seated correctly keeping the FC door from closing properly. I removed the ice from the FC section reassembled the drawers and the door is closing properly. I pulled the unit out and found the drain tube duckbill clogged. Per service pointer #W10632338E, I removed and replaced the drain tube and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose washer that was banging and making noise when running. Customer had told me it had shifted and moved in front of her door. Ran unit and could not verify abnormal vibration when empty. Ran calibration cycle. Tested unit with a wet load and unit is shaking as much as normal, no longer any excessive vibration. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Georgetown, TX 78628
Tommy
Job Details: 04/13/2021
"Arrived onsite for previously diagnosed parts. Removed washplate but hammer around circle, and breaking apart, replaced unit gear case stator slider, rotor and washplate, tested unit and found it now operating as designed. Job Completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Per techline recommendations on previous service call, I removed and replaced the clutch and slider. While in the process, I found gearcase oil on all 4 panels, the rotor, clutch, drain pump and harness shield. I advised the customer of my findings. I tested the unit in diagnostics, manual and standard, and the unit operated as designed. I advised the customer that the gearcase is out of stock with no ETA. I am ordering the gearcase, clutch, slider, and will return with the control. Office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Kayman
Job Details: 04/13/2021
Arrived onsite for range not igniting in the oven section. Upon inspection I found the unit would get up to preheat but then when it would go back to cycle on it would just click and gas would release but no ignition or flame. I found the ignitor was slightly warping away from the burner and was discolored. I replaced the ignitor and tested the unit. The unit is still not igniting when cycling. I spoke to CS and he advised adjusting the shutter on the burner. I adjusted the shutter so that less air was entering the assembly (choked) and tested the unit again. The unit is now working and cycling as designed and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm jammed preventing it from running. Freed arm and advised customer to monitor unit for 24 hrs. No leaks were found at time of service.
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the UI not communicating with the main control, I removed and replaced the UI and programmed it with the jumpers and tested. Unit is operating as designed. The overlay that was ordered was not needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Matthew
Job Details: 04/13/2021
Arrived onsite for washer door locked. Upon arrival was notified that door was locked due to shutting down cycle. Customer stated the wash cycle was taking between 3 hrs long. Found service pointer W11401418 referencing reversed hoses. Ran cold water wash and found inlet water to be hot. Made correction to hoses. Ran test cycle and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Round Rock, TX 78664
David S
Job Details: 04/13/2021
Arrived on site for ice dispenser not working. I inspected the unit and work area. I found the ice maker covered in ice and not cycling. I removed the ice maker and found the fill tube restricted. I cleared the ice and restriction form the ice maker and bin. I replaced the ice maker. It cycled and filled as designed. Job complete.
We serviced a
GE REFRIGERATOR
Model DSS25KSRCSS
Near Austin, TX 78732
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit not switching from water to ice, found stuck UI control, ; ordrng 1 WR55X10423 (UI) and 1 Cnote (Office to follow up)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bastrop, TX 78602
Andy
Job Details: 04/13/2021
Arrived on site for dishwasher door issues. Tested and inspected unit and found failed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Austin, TX 78732
Robert
Job Details: 04/13/2021
Arrived on job to replace previously diagnosed part. Console sent wrong. Console in box for a freestanding range not wall oven. ; ordrng 1 W11428583 (CONSOLE )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 04/13/2021
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Cedar Park, TX 78613
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose washer that was not draining. Unit has no drain error on arrival. Found standing water in unit. When unit was running you can hear the drain pump running, but only a small trickle coming out. Removed front panel and needed parts and removed a handful of debris from the drain trap. Reassembled unit and tested fill and drain. Found unit is now draining as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78724
Matthew
Job Details: 04/13/2021
Arrived onsite for washer making loud noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near McQueeney, TX 78123
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect fridge for not keeping veggies, upon inspection found the unit was not cycling correctly causing freezing in all parts of fridge. Replaced UI and tested for functions, no problems found. Complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS0
Near Manor, TX 78653
Matthew
Job Details: 04/13/2021
Arrived onsite to replace previously diagnosed parts. Upon arrival customer had unit accessible. Tested unit and found heater to be faulty. Replaced heater and tested unit. Element is now energizing. Also let customer know that inlet water in not hot. Notified customer that water line seems to be connected to the cold water. Customer will seek plumber. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Luis
Job Details: 04/13/2021
"Arrived on site for water leaking. Removed evaporator cover found clogged drain,cleared drain ran water through drain water draining correctly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect unit for not turning. Upon inspection found the unit did turn for a second but shut itself off immediately, ordering motor and returning with electronics. Office to reschedule ; ordrng 1 W10806758 (MOTOR )"
We serviced a
GE RANGE
Model JBP66W0B4WW
Near Florence, TX 76527
Wesley
Job Details: 04/13/2021
Arrived onsite and found new element shorted at contact. Repaired wiring and element. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBR2258XES1
Near Austin, TX 78731
Kevin
Job Details: 04/13/2021
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Tommy
Job Details: 04/13/2021
"Arrived onsite for washer making ratcheting sound. Upon arrival found unit gear case and washplate both rusted out and da,shed,
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/13/2021
"Arrived on site for WASHPLATE AT THE BOTTOM IS JUST SPINNING ON ITS OWN- NOT GETTING CLOTHES CLEAN. VERY LOUD/NOISY. Found wash plate was spinning by hand not attached to spindle. Placed in diagnostics and F0E3 came on. Ran through diagnostics cycle and agitation was not spinning wash plate due to heavy rust and damaged spindle. Inspected rotor and found heavy grease build up. Attempted to remove wash plate and bolt snapped with barely any force. new gear case W11455453, stator W10754158, slider W10734521, clutch W10754448, and rotor W10754161 ,wash plate (W10902814)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78738
Robert
Job Details: 04/13/2021
Arrived on job to replace freezer door. After replacement test operation. No leaks detected at time of service
We serviced a
GE DRYER
Model DJSR473ET5WW
Near Austin, TX 78739
Robert
Job Details: 04/13/2021
Arrived on job for complaints of noise and not drying properly. Found screen on vent blocked with lent. Customer removed and cleaned. Noise cause from blower cracked also ordered motor just in case. ; ordrng 1 WE16M15 (blower wheel) and 1 WE17X10010 (motor asm)
We serviced a
WHIRLPOOL OVEN
Model KEMS308SBL00
Near Austin, TX 78730
Kevin
Job Details: 04/13/2021
"Arrived on site and inspected oven a found F6E0 showing on both displays, error will not clear, took picture. Spoke with techline and they recommended appliance manager and possibly harnesses and both UIs, .; ordrng 1 WPW10312206 (Control) and 1 WP8303882 (Control panel) and 1 WPW10119143 (Appliance manager) and 1 WPW10460454 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near San Marcos, TX 78666
Richard
Job Details: 04/13/2021
"Arrived onsite for the refrigerator not cooling. Replaced compressor, drier. Pulled a vac and added Freon frost pattern is starting to form and refrigerator is cooling and pressures are holding. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Jacob
Job Details: 04/13/2021
Arrived onsite for door parts broken to the door. Looked at the door. Saw that the trim was broken. Ordered parts. Office to reschedule .; ordrng 2 W10761018 (trim-door)s and 2 W10831019 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO36FMX01
Near Austin, TX 78703
Jacob
Job Details: 04/13/2021
"Arrived onsite for unit making noise and UI control not working from time to time. Looked at the unit. Looked at the evaporator and heard a noise. Coming from the evaporator. Could not find it. Noise went away. Also looked at the compressor, no issues there. Could not duplicate issues. Spoke with SW while onsite. No issues at this time. Job complete.
We serviced a
GE MICROWAVE
Model HVM1750DP1BB
Near Lago Vista, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and control panel failures, I removed and replaced both and found thst the control panel ordered was the wrong part; needing black trim and received stainless trim . ; ordrng 1 WB07X11291 (Control panel black)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 04/13/2021
"Arrived on site to install previously ordered part.Removed and replaced the socket and light still didnt work.Door switch is working, but due to the previous power issues the main control was affected and needs to be replaced.Ordering the main control.Office to schedule return services.Needs more work I advised customer the unit can be used in the meantime.; ordrng 1 W11413569 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for washer making clicking and clicking noises. Upon inspection I found the unit would click or pop when shifting from agitate to spin. I ran a auto diagnostics test and found no abnormal or loud noises during the cycles. I accessed the drive system of the unit and inspected all components. I did not find any visible issues called techline and spoke to Scott SR#7730501786 we determined that the noises are normal shifting noises. No leaks detected during time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Pflugerville, TX 78660
David S
Job Details: 04/13/2021
Arrived on site for oven not coming on. I inspected the unit and work area. I tried to preheat for bake and broil. I found neither lighting or sparking. I replaced the control and the spark module. I reassembled the unit and retested it. I found both the bake and broil coming on and heating. Job complete.
We serviced a
KITCHENAID OVEN
Model KEMS378SSS04
Near Austin, TX 78731
Kevin
Job Details: 04/13/2021
"Arrived on site and inspected oven and found bake element has failed,After replacing it oven will now heat properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Al
Job Details: 04/13/2021
We serviced a
GE MICROWAVE
Model JE1640GB001
Near Austin, TX 78748
Brandon
Job Details: 04/13/2021
"Arrived on site to replace switches and housing, after replacing all switches and housing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHFXBB04
Near Killeen, TX 76542
Al
Job Details: 04/13/2021
Arrived on site and inspected side by side refrigerator spraying water inside the freezer when filling the ice maker.Confirmed the complaint and found a block of ice inside the fill tray.Used a blow dryer to melt the block and unit tested as designed and was harvesting when I left the residence.Customer satisfied.Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78703
Matthew
Job Details: 04/13/2021
Arrived onsite to replace previously diagnosed parts. Replaced console. Ran diagnostics and all passed. Re-checked for error and none were present. Job complete
We serviced a
GE DISHWASHER
Model GDF510PSJ0SS
Near Kempner, TX 76539
Tyler
Job Details: 04/13/2021
"Arrived on site for dishwasher needing previously diagnosed diverter and motor assembly. After installing both parts and reassembling the unit, I was then able to reinstall the dishwasher and test for leaks. Found during 3 fill, agitation, & drain cycles that unit showed no signs of leaking or other issues. Unit is now fully functioning as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Killeen, TX 76541
Al
Job Details: 04/13/2021
Arrived on site and inspected sparking on a newly purchased and installed microwave.Found the outlet above the unit was defective.I ran an extension cord to a nearby out and unit passed the 2 minute water cup test.Also found another outlet was also defective.Customer will need to call an electrician to repair the outlet.Unit working properly.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PVS01
Near Georgetown, TX 78633
Tommy
Job Details: 04/13/2021
"Arrived onsite for microwave oven previously diagnosed parts. Upon arrival found unit fuse was also blown and unit door would require fasteners, after having already replaced switches, Job Completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGW7
Near Killeen, TX 76549
Tyler
Job Details: 04/13/2021
Arrived on site for refrigerator not cooling properly. Upon arrival I found unit was unplugged. After restoring power I found evap and condenser fan turned on as well as the compressor. I found no ice forming on coil in FC. Theres was little heat exchange from high side line after 20 minutes of run time. Also found amperage to compressor was between 1.89+2.00 amps. Also found a lot of the sealed system lines around compressor compartment showed a lot of rust where they feed into inner cavity of insulation. . Part# 5304475102 compressor ; ordrng 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Spoke with SR while on site. Will need research done on compressor) and 1 Cnote
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEMMWW00
Near Georgetown, TX 78633
Wesley
Job Details: 04/13/2021
Arrived onsite for repeat airflow issues causing cooling problems. Found collapsed evap drain is freezing over and causing unit to freeze. Collapsed evap drain is foamed in
We serviced a
WHIRLPOOL REFRIGERATOR
Model W2RXEMMWS00
Near Waco, TX 76706
Jonathan M
Job Details: 04/13/2021
"Arrived on site for refrigerator that still not cooling properly. Inspected unit and work area.Was able to adjust the feet in order to get the gaskets to align properly. However, after adjusting the feet, the unit is rocking due to an uneven surface.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Leander, TX 78641
Wesley
Job Details: 04/13/2021
Arrived onsite and replaced the dual valve and verified function. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76705
Jonathan M
Job Details: 04/13/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit sits in a drain and will not start a cycle. Canceled the current cycle and tested the unit. The unit worked as designed. The customer has had an ongoing issue with her drain hose due to improper installation
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Wesley
Job Details: 04/13/2021
Arrived onsite and found lighting module in freezer out. Ordering module to repair. ; ordrng 1 W10695459 (Led module)
We serviced a
WHIRLPOOL WASHER
Model LSQ9564MQ0
Near Killeen, TX 76549
Al
Job Details: 04/13/2021
Arrived on site and inspected 20year old washer not completing cycles and not spinning.Found the HTC board and water temperature switch are contributing to the malfunction.Theres also oil leaking on the customers floor and appears its been leaking over timeOrdering parts needed and marked use on return visit.; ordrng 1 3955728 (Htc control) and 1 3950358 (Water temperature switch)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78737
Robert
Job Details: 04/13/2021
Arrived on job for complaints of gasket damage. Confirmed gasket damage and took pictures. Replaced gasket.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/13/2021
Arrived on site for range with cracked glass top. Upon arrival I found near front right burner there was a crack running between front to back of glass top along right side. After inspection of burners for any issues I found none that could have led to glass cracking. I replaced glass cooktop and reassembled and tested cooktop on range. Found unit functioning as designed with no issues. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Salado, TX 76571
Wesley
Job Details: 04/13/2021
Arrived onsite for unit not operating properly. Found ui unresponsive and had to reset to access diagnostics. F8e1 and f6e4 3 times each. Ordering ui and returning with blower and controls to complete. Office to reschedule. ; ordrng 1 W11105007 (Ui)
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Killeen, TX 76549
Al
Job Details: 04/13/2021
Arrived on site to install previously ordered part.R&R the drain pump and tested the unit and unit tested as designed.Job complete
We serviced a
GE REFRIGERATOR
Model ZISB480DMC
Near Spicewood, TX 78669
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit not cooling, found evaporator was covered with extreme ice build up, I was unable to access evaporator due to the amount of ice, I instructed customer to defrost the unit for 48 hours with doors open so we can properly diagnose unit. Bringing back control, bi metal, fan motor, and heater. ; ordrng 1 WR51X322 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES2
Near Jarrell, TX 76537
Wesley
Job Details: 04/13/2021
Arrived onsite and found unit infinite switch occasionally keeping on-light on. Replaced RR infinite switch. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78746
Luis
Job Details: 04/13/2021
"Arrived on site for no dispensing ice. Tested ice dispenser,can hear switch engaging motor not powering on,checked voltage at harness good voltage 120vac diagnosed a defective motor,replaced motor,tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hutto, TX 78634
David S
Job Details: 04/13/2021
Arrived on site for wash plate being damaged. I inspected the unit and work area. I found the wash plate damaged at the both causing it to wobble around. I replaced the wash plate and installed a new bolt. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Belton, TX 76513
Jonathan M
Job Details: 04/13/2021
"Arrived on site for a washing machine that?s flashing at DEN code. Inspected unit and work area. Took unit out of demo mode and attempted to run a cycle. Found the unit seemingly trying to drain and would not start the motor. Placed unit in service diagnostics and attempted to run the auto test. The unit would not turn the motor and was stuck in the C3 drain cycle. The unit timed out and gave me an F3(drain pump) error code. Spoke to CS and was advised that the unit ost likely had an issue with the main control as that drives to motor and measures the resistance from the pressure switch. Replaced control and tested unit. Unit began working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Jonathan S
Job Details: 04/13/2021
Arrived on site to install previous diagnosed part. Removed failed knob and installed new. Tested operation. All tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Luis
Job Details: 04/13/2021
Arrived on site for led issues. Replaced led module power cycled unit tested led all leds working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for microwave door with cracks or chips on the front. I replaced the door and the unit is working as designed at this time. Job complete.
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Waco, TX 76710
Jonathan M
Job Details: 04/13/2021
Arrived on site for a dryer that?s making a loud grinding sound. Inspected unit and work area. Confirmed that the customers hearing a loud rattling sound inside the unit. Removed front panel and gained access to the blower wheel housing. Found what appears to be clothing inside the blower wheel house in causing the unit to rattle. Removed clothing and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
Arrived on site for dishwasher not draining. Upon arrival customer informed that issue is not that unit is not draining but that screws keep falling off from inside door top 4 screws. Tested and inspected unit and found failed UI panel. Customer also stated that dishs do not appear to be drying properly. Found drying operations to appear to be normal and instructed customer on drying performance but stated will bring element in case needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11116422 (UI Panel) and 1 W11402115 (UI housing) and 4 W11232015 (Screw)s and 4 WPW10348413 (Screw)s and 1 W10518394 (Heater) and 1 Seenote (Office to schedule)