Service History 355 - Appliance Express

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

Arrived on site for complaints of not freezing. Found temperature at 45 degrees. Found evaporator covered in ice. Used steam gun to clear away all ice. Found evaporator fan running and thermistor checked good. Found no loose connections. Advised customer if issue returns we will need to replace control. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNXS0EZ

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

Arrived on site for an ice machine that is leaking. Inspected unit and work area. The customer advised that he found where the leak was coming from and showed me the inlet water tube going to the fill valve that was cracked on the side of the tubing. Did confirm that and replaced the tube. Tested the unit in the unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Round Rock, TX 78681

Justin

Job Details: 05/25/2022

Arrived on site for a wall oven not working properly. Upon arrival the customer stated that when they wake up every morning the unit has reset itself. The time will be set back and the date as well. I put the unit into diagnostics mode and found that stored error code F6E0 for UI miscommunication had been thrown several times. I tried to replicate the error but could not. Due to the error code I replaced the UI. I then preheat both ovens to 350?F. The unit is working as designed. I found the customer had not had the prior UI connected to WiFi and advise the customer to do so in order to get system updates. Call complete.

We serviced a

LG DRYER

Model DLG3401W

Near Cedar Park, TX 78613

Justin

Job Details: 05/25/2022

Arrived on site for a dryer turning on but not spinning nor heating. I tested the unit and was able to replicate this. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found the belt had popped off. Upon further inspection I found the idler pulley spring getting weak and allowing play on the belt. This was allowing the belt to pop off. I put the belt back on and then tested the unit. I found everything else working as designed. In order to repair the unit it will need a new pulley assembly. I informed the customer that the issue will most likely occur again if not repaired. I am ordering the part and the office will reschedule. ; ordrng 1 4561EL3002A (Idler Pulley Assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78726

Justin

Job Details: 05/25/2022

Arrived on site for a dishwasher that was flashing lights and not working. Upon arrival the customer stated that the unit was flashing an F8E4 error code for float switch open. I gained access to the float tray and found some water in it. I emptied the tray. I then put the unit into diagnostics mode and found stored error code F8E4. I then ran two separate diagnostics cycles and could not replicate a leak. I found the unit working as designed at the time of service. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS00

Near Austin, TX 78729

Justin

Job Details: 05/25/2022

Arrived on site for a cooktop with a knob not turning properly. Upon further inspection I found the front left valve physically broken. I also found the unit not completely installed. I replaced the valve and then the valve turned as designed. I could not properly test the unit due to it not being installed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MGDB955FC

Near Austin, TX 78735

Kevin

Job Details: 05/25/2022

Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Detached vent hose from rear of dryer and ran airflow meter again and it is now showing good. Can feel bear exiting dryer properly. Recommended using a different vent cleaner to correct issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Kyle, TX 78640

Tyler L

Job Details: 05/25/2022

Arrived on site and customer cancelled service at the door.

We serviced a

GE DISHWASHER

Model ZBD6880K10SS

Near Austin, TX 78746

Leonardo

Job Details: 05/25/2022

Arrived on signs to test unit for no power. Test unit and found melted control board and melted main harness and melted ui. Will need to research for main harness. Office to reschedule ; ordrng 1 Partresearch (Part research)

We serviced a

WHIRLPOOL RANGE

Model WCE55US6HB00

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

Arrived down for a cooktop that is sparking. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the wires at grounded inside the cabinet. Fix the wiring and connectors tested the unit. Found that the right front burner infinite switch was showing that the unit was on when it was not in an on position. Replaced the infinite switch and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Georgetown, TX 78633

Gerry C

Job Details: 05/25/2022

"Arrived to perform wiring repair. I removed the door assembly and repaired the failed harness wiring. I rebuilt the harness sheathing and tested. All functions returned to the unit and it operated as designed. No leaks observed during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNXS0

Near Georgetown, TX 78626

Gerry C

Job Details: 05/25/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the circulation pump assembly, harness and reservoir. I tested the unit and verified it produced a satisfactory slab of ice. Operational test good no leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Leander, TX 78641

Gerry C

Job Details: 05/25/2022

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant from the unit and then removed and replaced the compressor, dye drier and service port. I vacuumed the system to ultimate pump capable vacuum and then monitored for 5 min. I charged with the mfg prescribed 4.16 oz and tested. I found no leaks via thermography and bubble testing and the unit cooled as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Austin, TX 78725

Kevin

Job Details: 05/25/2022

"Arrived outside and inspected refrigerator and found it is not connected to power. Customer says there is a loud noise and a clicking every 20 minutes. Replaced start device before reconnecting refrigerator to power but this had no positive effect. Sent video of compressor running to KB/service management, a new sealed system will be needed. SW will order all necessary parts"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Killeen, TX 76541

Kimo

Job Details: 05/25/2022

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spray arms, screen. And adjuster. I tested unit and found unit operating as designed. Job no leaks found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Joe Z

Job Details: 05/25/2022

"Arrived onsite for Water Dispensing Slowly . Upon arrival test unit and was only getting a small trickle of water. Checked Water pressure and pressure is 55psi, inspected valve and valve energizing and pumping correctly. Found filter head has failed replaced filter head and unit dispenses correctly. Unit operates as designed. No leaks present at this time. Mrs asked about a water filter because she is due soon to replace. I sold her a filter that I had on van. Collected for the filter. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXEGMWB00

Near Copperas Cove, TX 76522

Kimo

Job Details: 05/25/2022

"Arrived onsite for refrigerator frosting up. Upon inspection I found that the rc and fc doors would not seal. I tried adjusting hinges but still no seal I also found the rc door gasket torn I am ordering the hinges and both door gaskets. Office to reschedule.; ordrng 1 WP2166037 (HINGE-DOOR) and 1 2215385 (SHIM-HINGE BUTT-CENTER,) and 1 WP489467 (WASHER) and 1 WP487576 (WASHER) and 1 WP2325482 (HINGE) and 1 2325483 (HingePin,) and 1 WP487576 (WASHER) and 1 WP2319263B (GASKET-FIP) and 1 WP2319263B (GASKET-FIP) and 1 WP2319264B (GASKET-FIP (BLACK))"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Manor, TX 78653

Joe Z

Job Details: 05/25/2022

"Arrived onsite for Not spinning or drying. When arriving there was no one home called Mr. and He authorized me to enter until he returned home. Upon arrival the unit was operating. There were clothes tumbling and drying, customer states that she has to use timed dry because depending on the different types of laundry drying some stop tumbling and drying sooner than others. Instructed customer how the normal drying uses a sensor to detect drying and that articles that absorb more water will take longer to dry than delicates. Unit is operating as designed. Job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Pflugerville, TX 78660

Joe Z

Job Details: 05/25/2022

"Arrived onsite for Not Heating . Upon arrival test unit and unit tumbles but doe not heat. Found terminal block and harness are burnt. Checked element and fuse, and thermal cutoff and all are ok. Ordering harness, and return with all other previous sent parts just in case. Customer will purchase new cord. I also would like to order a 4 prong plug just in case. Office to reschedule ; ordrng 1 W11164041 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS4

Near Austin, TX 78702

Matthew

Job Details: 05/25/2022

"Arrived onsite for leak inspection from previous repair. Upon arrival inspected unit. Inspected hoses, clamps and previous work. Found sump locks not engaged fully and clamp missing on inlet hose. Took pic. Secured with tie strap but notified customer that a clamp is needed to ensure no leaks from inlet hose. Customer will purchase and install clamp. Ran test after inspection and found no leaks present at this time. Customer to follow instructions to insure no leaks going forward. Job complete"

We serviced a

WHIRLPOOL RANGE

Model KFGC500JSS01

Near Lago Vista, TX 78645

Wesley

Job Details: 05/25/2022

"Arrived onsite for large flame on front burners and cracked grates, found hi heat due to improper orifice placement. Corrected and replaced the cracked grates. All checks good. Unit is now operating as designed. All checks good."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Austin, TX 78660

Joe Z

Job Details: 05/25/2022

"Arrived onsite for Gas is leaking when oven is used. Upon arrival used gas sniffer to detect leak. Test passed could not detect leak. Customer stated that it only happens during use. Turned on all burners and burners operate as designed. Preheat oven to 350 , oven preheated correctly. No gas leaks detected. Customer is not familiar with brand new ranges. He only attempted to use unit 1 or 2 times. The smell that is present is the smells of the new metals burning. I let customer know to give unit some time for the metals to cure. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Joe Z

Job Details: 05/25/2022

"Arrived onsite for DOESN'T DRY. DISHES ARE DRIPPING WET. Upon arrival Mrs explained that builder explained the benefits of rinse aid. Mrs is using rinse aid ,but says dishes are still staying wet. Ran unit through diagnostics and there were no error codes. Ran diagnostics cycle to test element and element operates as designed. After a series of questions to Mrs. found that she washes lots of plastic dishes. Explained to Mrs. that along with having a plastic tub. This unit will have lots of trouble drying plastic. Instructed customer about dish placement and other pointers such as using hot water and benefits of rinse aid. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Austin, TX 78751

Luis

Job Details: 05/25/2022

"Arrived on site. Tested water dispenser working,customers concern is with door partially open alarm doesnt trigger,due to location of switch with door slightly left open still leaves switch depressed. Unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Luis

Job Details: 05/25/2022

"Arrived on site. Installed correct icemaker,powered unit on icemaker ran through a harvest and filled with water"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78750

Luis

Job Details: 05/25/2022

"Arrived on site. Found unit unstable adjusted front hinges tested unit,unit working as designed"

We serviced a

JENN-AIR OVEN

Model JGRP548HL00

Near Canyon Lake, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit lights flashing and chiming, found F1E1 error code,communications error, replaced appliance manager and expansion, tested unit, unit running as designed, advised customer to connect unit to Wi-Fi to receive proper updates, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSH25JFTFWW

Near Kyle, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for water leaking from FC side onto floor. Found drain pan and tube frozen over. Thawed and found drain tube was clogged. Unclogged unit, tested with water. Unit now working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Driftwood, TX 78619

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for not heating and error code f1e4. Found face panel where interlocks attach was warped preventing door from making proper contact with switches. Straightened face panel, tested unit, unit now working as designed. Upon arrival noticed console has cosmetic issues. Advised contractor since unit is past 30day cosmetic he would need to contact whirlpool to have issue taken care of. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near San Marcos, TX 78666

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for not cooling. Found bad run cap. Also found condenser was extremely clogged restricting air flow to compressor causing it to over heat. Placed wet cooling rag on compressor to cool down, replaced run cap and cleaned condenser. Once compressor was cool enough plugged unit in and compressor now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Canyon Lake, TX 78133

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for no power tested unit found unit covered in water,leaking hood vent, customer stated its been leaking water on unit for about 3weeks, tested voltage and L1 and L2 receiving 120VAC,but from L1 -L2 Im getting 0VAC advised customer to contact electrician to resolve voltage issue and contractor to fix leaking before proceeding with any repair, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for lo flo error, customer stated that unit reaches final steps in cycle and does not want to drain and spin, checked pressure dome, no restrictions, pump filter also did not have and blockage, will continue to use the unit and manually put it on drain and spin to complete cycle, advised customer that if she is going to call use back for repair, the cost will be higher, at this time job complete"

We serviced a

WHIRLPOOL FREEZER

Model EVL165NXRQ04

Near Canyon Lake, TX 78133

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for ice buildup, tested unit found 3 inch of ice buildup, on bottom, fan blades hitting on housing do to a worn out motor shaft

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near New Braunfels, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for gurgling sound, customer stated that ever since she bought unit it has been freezing food once in while, tested unit found damper door grinding every time its activated, also customer stated that unit has a water leak, opened water valve and found that ice maker fill tube has bursted, recommend replacing control, damper fill tube and RC thermistor as precautionary, office to reschedule ; ordrng 1 WPW10317076 (Control hv) and 1 WPW10594329 (Damper control) and 1 W11181718 (Fill tube) and 1 W11346623 (Filter head) and 1 WP12791416 (Thermistor)"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0FS0

Near Kyle, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for console not responding or lighting up. Found bad control. Replaced control, tested unit, unit now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Fischer, TX 78623

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for ice not dispensing, test unit found broken door harness, will need new door to fix issue, ordering black stainless steel FC door, office to reschedule ; ordrng 1 LW11038917 (Black stainless FC door)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Niederwald, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test u it for oven not igniting. Found glow igniter receiving proper voltage(120vac) but not glowing. Replaced igniter, tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM00

Near New Braunfels, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to replace previously diagnosed ice maker, facia heater, icebox fan and control, replaced parts, due to cracks On fill tube heater, it also needed to be replaced, tested unit, ice maker completed diagnostics cycle and filled with water, advised customer to allow 24hours to start seeing ice, unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Seguin, TX 78155

Andrey

Job Details: 05/25/2022

"Arrived on site to replace previously diagnosed bad ice maker, replaced ice maker, put ice maker through diagnostics cycle all components running good, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near New Braunfels, TX 78130

Andrey

Job Details: 05/25/2022

"Arrived on site to replace 12 led modules per service pointer W11606409 - Special Project S84638, replaced modules test unit, all lights are now working, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site to install previously diagnosed parts. Installed new parts and unit came back on after replacing power supply and LED control. Theres 2 LED modules not coming back on causing all modules in the freezer not work. Will Replace all original single-point LEDs in the product - with the new multipoint LEDs, part number W11484836. Office to order parts and reschedule to return when parts have arrived. No water leaks observed during service.; ordrng 12 W11484836 (LED module)s"

We serviced a

GE MICROWAVE

Model JVM7195EK3ES

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the wiring going to the magnetron that was burned was from the transformer so replace the magnetron, transformer, and capacitor. Tested the unit in the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model wcg97us6hs00

Near Leander, TX 78641

Jonathan S

Job Details: 05/25/2022

"Arrived on site to install previous diagnosed parts. Gained access to bottom of cooktop and installed mounting brackets. Checked cook top to insure it did not move. Tested burners, found unit operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect washer off balance issues. Upon arrival, I found the unit in the carport and not connected to water or electrical. I advised the young man that the unit needs to be installed correctly for us to diagnose and service. He will have his parents contact the office once its installed and serviceable. Job completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Granite Shoals, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found a large amount of gearcase oil on the pulley cover, motor, cam and panels (photo). I removed and replaced the gearcase, cam and belt and cleaned all gearcase oil off the parts and panels and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit will get very loud when the ice maker is turned on and when its turned off, it works just fine. They advised the noise is coming from the ice maker area. I inspected the ice maker and turned it on and tested it. When the evap fan came on, I could hear the noise as the customer described it. I removed the evap cover and found a black of ice at the fan blades (photo). I inspected the fill tube and found a streak of water coming from the bottom of the fill tube chute. I removed the ice and placed a bead of sealer around the fill tube to seal off the gap in the fill tube and eliminate the leak (photo). I showed the customer the repair and they were good with it. Retested no unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Granite Shoals, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator leaking water and the ice maker not working. Upon further inspection, I found the water hose not connected to the valve on the unit. I installed the water hose to the valve and tested the ice maker. I also found the fill tube not seated correctly in the ice maker water chute. Adjusted the fill tube and retested and unit is operating as designed. No water leaks observed at the end of service (photos of repairs), job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator fresh foods section not cooling properly. Upon further inspection, I tested temps in the FC=7 degrees and the RC=56 degrees. I removed the crisper drawer and found ice on the RC evaporator cover. I could see that the drip pan was bowed. Also found the digits on the UI beginning to fade out.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS2

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect ice machine with wet ice. Upon further inspection, I found the unit turned off. I turned the unit on and placed it in diagnostics and tested. I found the water flow very slow and not filling the reservoir fast enough. Advanced through testing and found the bin thermistor showing to be bad. I tested ohms to the thermistor and when it should be reading approximately 2.7kohms at 70 degrees, my reading was 1.0kohms. I removed and replaced the valve and thermistor and retested and unit is operating as designed. In the process of removing the valve, I found what appeared to be rust in the water lines to the valve and advised the customer. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/25/2022

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit in and placed it in diagnostics. I found no water getting to the unit and the recirculating pump making a screaming noise. I checked the water line and found the water turned on at the wall. I disconnected the water line from the inlet hose and tested the water and found no water coming from the wall. The water hose has a regulator on it at the spigot. I removed the hose from the spigot and tested the water and it is flowing good. I placed a different water hose on the unit and rested and found the valve is bad. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBBC/AA

Near Austin, TX 78727

Luis

Job Details: 05/25/2022

"Arrived on site for water leaking in fresh food section. Diagnosed a clogged drain,removed compressor cover found no obstruction and clear lines in compressor compartment,found cover insulation pulled away from cover causing frozen drain,unit will need cover and drain kit.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Round Rock, TX 78681

Vincent

Job Details: 05/25/2022

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F7E1. I then ran a diagnostics and found no agitation. I tilted washer backwards and inspected gearcase and found belt came lose because cam got stripped and caused belt to slip off. There oil splatter as well. Will need new cam kit, belt and gearcase. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/25/2022

"Arrived on site for washer not operating. Inspected unit and work area. Removed top to unlock door. Attempted to perform diagnostics mode but door would continue to lock and drain. Found unit able to drain as designed. Found pressure reading water in unit. Removed pressure switch and installed new. Found same results. Found control not reading pressure switch. Found no ETA available on control, office to schedule return when ETA is available. ; ordrng 1 W11574590 (CCU)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78751

Scott

Job Details: 05/25/2022

"Arrived on site for washer not finishing load . Found suspension has a lot of bounce . Ran diagnostics, during spin getting a lot of grinding noise . Found gearcase leaking oil.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78759

Scott

Job Details: 05/25/2022

"Arrived on site for washer drain running and valve dripping . Ran diagnostics got F0-2 , 8-1 , 5-1 codes . Ran both Manuel and auto. Both hot and cold are not normal flows . Draining and spinning are normal. Call safety and reported finding MfrRef # 7733697676. No concession on any repairs.. All checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Smithville, TX 78957

Tyler L

Job Details: 05/25/2022

"Arrived on site for safety call. Customer complaint of burning smell. Inspected terminal block and cord, and found them good. Incoming voltage is good and polarized. Ran test cycles and found all normal operations. Tumbling and heating correctly m no weird smells or sounds. Unit running smooth. Took unit apart and inspected motor and all surrounding areas. Found nothing out of the ordinary. No burn marks and all wires in good shape. Put unit back together and ran more tests. All normal operations. Called Safety Team and spoke with Quini. Reported all findings. Same reference number to be used. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for refrigerator, inspected unit or work area. Tested unit and found no water going to icemaker. Found water valve to icemaker bad. I replaced water valve and tested. Unit is now operating as designed no water leaks observed during service. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested icemaker and found freezer icemake fill tube frozen at the tip causing water to go all over. Fill tube was not inserted all the way in causing some of that heat escape. Removed ice and addressed the tube. Did a complete harvest and its operating as designed. No water leaks observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/25/2022

"Arrived on site for refrigerator intermittently not maintaining temperature. Inspected unit and work area. Found FC door wire harness cover torn, inspected wires and found none broken. Found good frost pattern on RC evaporator. Repaired wire harness cover. Performed diagnostics mode and tested thermistors and ran test 4 and found fan operating as designed. Found service pointer W11512766. Will need to replace UI for updated software. Powered unit off at circuit breaker. Removed UI and installed new. Assembled unit and powered on. Performed diagnostics and place unit in basic defrost mode. Tested all other operations. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, TX 78641

Jonathan S

Job Details: 05/25/2022

"Arrived on site for refrigerator filter door not shutting. Inspected unit and work area. Removed filter and reinstalled. Found filter door closing. Advanced ice maker cycle and flushed water filter. Found unit operating as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model KDTM604KPS0

Near Austin, TX 78730

Scott

Job Details: 05/25/2022

"Arrived on site for poor washing . Ran diagnostics got 7-2, fa-2 error code . Unit will fill a little but wash motor will not run . Ordering sump and motor ,vent . No water leaks detected at time of service.call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11038720 (Vent)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Austin, TX 78746

Luis

Job Details: 05/25/2022

"Arrived on site for noise complaint. Found noise from pump,water leaking from drain pump,connection,reinstalled pump no further leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA88FIHZ00

Near Austin, TX 78749

Luis

Job Details: 05/25/2022

"Arrived on site for no ice. Found broken wires at door hinge,repaired wires at hinge ran diagnostics icemaker dumped iced,ran fill test passed.

We serviced a

ELECTROLUX DRYER

Model n/a

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for dryer, inspected unit and work area. CX explain they had vents cleaned and while having vents cleaned unit stoped working. Set unit in diagnostics and found error codes stored E52 E54. Will need to order motor and main control to complete repairs. Office to order parts and reschedule for service. ; ordrng 1 5304513547 (Main board) and 1 134693302 (Motor)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waco, TX 76711

Tyler

Job Details: 05/25/2022

"Arrived on site for dryer not heating. Upon arrival confirmed issue and after disassembly of u it I found all heating hardware: element, fuses,stats, etc all functioning within manufacturing specs with no grounding out, shorts or other failures, I then found power outlet was only supply 90v between L1&L2, and only 17v from L1-N. Found outlet wasnt suppling correct power for unit to heat and recommended to customer to have electrician verify integrity of power supply. Dryer functioning as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Andice, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. I then ran a full diagnostics cycle and everything checked good. Advised CX to use rinse aid for drying performance of the unit. Unit is working as designed. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smithville, TX 78957

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of unit not advancing. Customer stated that everything has been working well. Ran tests to confirm. Ran quick wash and drain and spin cycles. Unit performing as designed. Inspected geargase area and all looks well. No water leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of not completing the cycle. Customer states it does not spin out, and all clothes are left wet. Ran auto diagnostics test and passed. Ran drain and spin and unit would not start. Found certain cycles not responding. Inspected Gearcase and found oil. Will need ACU, Gearcase, cam, and belt to complete repair. Office to reschedule.; ordrng 1 W11498796 (ACU) and 1 Autho (Autho)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of no water from dispenser. Found failed inlet valve. Got 120vac at the valve when calling for water. Got good water flow up to the valve, but no water after. Found new part defective. Will need new inlet valve. Spoke to PR. Office to reschedule.; ordrng 1 W10865826 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Cedar Creek, TX 78612

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of no power. Found wires at junction box melted. Stripped wires back to reconnect, but found the wires burned going up into harness.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of broken glass. Customer stated she accidentally broke the glass with a pot. While installing new glass, the trim pieces broke while sliding them into place. Will need two new trim pieces to complete; ordrng 2 WP8523172 (Trim)s"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near China Spring, TX 76633

Jonathan M

Job Details: 05/25/2022

"Arrived on site for arrange that is still having issues still with the right rear burner. Inspected unit and work area. Used a manometer to check water column pressure and found 12.5 inches of water column with the unit. When several other burners were used, the pressure dropped to 12.3 inches of water column. I called Whirlpool Techline and spoke to Chris# 7733586863. He advised that based on the current information, the unit would be sent for review and whirlpool be in touch with them depending on the next steps as he did not have any further advisements on the repair. He advised that the customer may hear from whirlpool within the next 5 to 7 business days depending on the next steps. Call complete."

We serviced a

GE WASHER

Model GCWN5050M0WS

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she had one load that did not finish and it made all kinds of sounds prior to the stopping of the cycle. She said she was able to put the unit into a drain and spin to drain out the water. She has not use the unit cents. Ran unit through diagnostics and did not find any stored error codes. Ran through all individual testing on each component of the washer and found the unit working as designed. Showed the customer all components working. Spoke to SW and was advised that because every individual component of the unit is working properly, The issue would most likely be with the loading of the clothes. The unit appears to be working as designed. Advise the customer to call back about any other issues persist . Call complete."

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS03

Near Cedar Park, TX 78613

Justin

Job Details: 05/25/2022

"Arrived on site for a wall oven not preheating correctly. Upon arrival the customer stated that an inspector checked the temps and found them off, and that they wanted to verify the preheat is accurate. I preheat both ovens to 350?F and found it running as designed. I then monitored the temps and found them accurate.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Kevin

Job Details: 05/25/2022

"Arrived on site and sound right hand mounting hardware was broken off and stripped. Replaced cabinet wrap in order to correct issue and had to replace stripped hardware as well, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Buda, TX 78610

Kevin

Job Details: 05/25/2022

"Arrived on site and sent washer into a diagnostics cycle and did not hear any noise during test cycle. Customer provided three drop cloths and began washer on a quit cycle. Can hear noise underneath washer that is likely belt slipping. Replaced belt, cam kit, and actuator gear case theres not appear to be damage or leaking any oil. Home owner will monitor washer operation be discuss situation with retailer, Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Kyle, TX 78640

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected refrigerator and found ice dispenser motor is jammed, after clearing it up dispenser is working properly and impeller is attached, not stripped. A refrigerator is now working normally, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG231LVS0

Near Austin, TX 78725

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected range and found oven flame looks good. Send a short video to KB/service management. Homeowner did not say there was an issue additional service call was created by previous service company. They may have been inexperienced there is no problem, child complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78723

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected dryer and found front clips are missing for top panel. After replacing them confirm dryer is running normally, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/25/2022

"Arrived on for for refrigerator gasket not sealing. Inspected unit and work area. Found gasket not sealing. Adjusted gasket with heat gun. Checked door seal and found sealing. Spoke with customer on door seal and service performed. All tested good, no water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, TX 78681

Justin

Job Details: 05/25/2022

"Arrived on for a refrigerator that was not cooling properly. Upon arrival the customer stated that the RC felt warmer than the set temps, they found foods were spoiling fast, and the crisper drawer was freezing over. I checked temps and found the FC at 0?F, the RC at 43?F, and the bottom drawer at 33?F. Upon further inspection I found no excessive ice build up on the evaps. I put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the control to ohm out all thermistors. I found them good for the temps at the time of reading. Due to this I installed the new control kit per the SP W11450890. The unit is now as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Gerry C

Job Details: 05/25/2022

"3-3 arrived to inspect wash and dry issues. I found the CX was using Kirkland pods and not using rinse agent. I advised on the type and amount of detergent, liquid or powder with cold water purge from the hot supply prior to use and to use rinse agent within the mfg provided dispenser. I found a 3-3 error and completed a service test mode cycle and the code did not clear. All other functions were present and the unit drew the correct amps through the heating portions of the test cycle. Office to order sensor and we will return with the main control in case it is required. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11084121 (Sensor)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26ZRGDA

Near Austin, TX 78745

Luis

Job Details: 05/25/2022

Dropped off water filter

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite to replace previously diagnosed parts. Replaced heating element. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Georgetown, TX 78633

Kimo

Job Details: 05/25/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new gearcase and rotor. And performed and calibration. Then tested unit and found unit it operating as designed. No leaks jobs complete.

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite for washer not latching properly. Upon inspection found failed latch and strike. Replaced latch and strike. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Copperas Cove, TX 76522

Kimo

Job Details: 05/25/2022

Arrived onsite for standing freezer not cooling. Upon inspection I found that the compressor was hot to the touch and not running. I replace the start device and ran the compressor though diag mode and found unit pulling 1.01amps as a full 123vac. And compressor now running. Unit operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA02

Near Marble Falls, TX 78654

Wesley

Job Details: 05/25/2022

Arrived onsite for squeaking hinges and replaced the extensions right and left. Lubricated the moving parts and the springs with white silicone grease. Found primary squeak to be from lower hinge metal on metal contact. Lubricated lower hinges with white silicone grease also. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, TX 78633

Kimo

Job Details: 05/25/2022

Arrived onsite for refrigerator with frost on the top right side of the freezer. Upon inspection I found that the door gasket was not sealed properly in that corner. I replaced the gasket and adjusted the freezer door and was able to get it to seal up properly. Job complete.

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Killeen, TX 76549

Kimo

Job Details: 05/25/2022

Arrived onsite for refrigerator with fc door not sealing properly. Upon arrival I installed new door gasket and adjusted door using adjustment screws. I tested door several time and door sealed up every time. I also advised customer to leave fridge unplugged overnight with towels around it to help the unit defrost all the way. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Manor, TX 78653

Matthew

Job Details: 05/25/2022

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found fill tube kinked causing leaks near valve. Secured tube and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Manor, TX 78653

Matthew

Job Details: 05/25/2022

Arrived onsite for range with error codes. Customer recorded sensor error code and in diagnostics recorded over temperature error code. Tested unit at 375 degrees and temperature was normal. Called tech line for assistance SR#7733741333. Advised tech that errors are intermittent and had been happening since self clean cycle was used. Tech advised issues would lye in the sensor or control. Replaced both temperature sensor and control. Unit is functioning properly properly. Job complete

We serviced a

KENMORE RANGE

Model 790.94214400C

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite for range bake not functioning. Unit would not heat. Inspected element and passed. No noticeable breaks in wiring. Ran test at block and got 240 vac. Ran broil function and had 240 from control. Ran bake function and had 0 vac from control. Unit will need control board. Ordering overlay and wiring harness. Needs AUTHO. Office to reschedule.; ordrng 1 316557118 (Control) and 1 316419137 (Overlay) and 1 Partsresearch (Main harness) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Pflugerville, TX 78660

Joe Z

Job Details: 05/25/2022

Arrived onsite for Oven Clicking - Cooktop Working . Upon arrival test oven and ignitor would not energize. Inspected ignitor and found it to be OL and had no resistance. Replace ignitor an test unit by preheating oven to 350. Unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Pflugerville, TX 78660

Joe Z

Job Details: 05/25/2022

Arrived onsite for Not Making Ice. Upon arrival found ice bin empty. Test valve and valve test good. Customer stated that during the last several months that there were days that it would produce ice and days it would not. Now it happens more often. Ordering ice maker and bringing all other parts back just in case. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, TX 78641

Wesley

Job Details: 05/25/2022

Arrived onsite for no ice and tested in diagnostics and repaired unit which was reading bF when bin is empty indicating a faulty ice maker fill arm. Replaced icemaker to repair. ///d ///120.25 for icemaker and ///195.25 service and ///. Repaired by replacing icemaker. Charged ///.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Austin, TX 78724

Joe Z

Job Details: 05/25/2022

Arrived onsite for light will not turn off even when it is off. Upon arrival found light on. Tested control and the light stays lit. Need to order control and just in case bulb and housing. Office to reschedule ; ordrng 1 W11552018 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Lamp housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Joe Z

Job Details: 05/25/2022

Arrived onsite for fresh food light switch broken. Replaced switch and unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS02

Near Burnet, TX 78611

Kimo

Job Details: 05/24/2022

"Arrived onsite for refrigerator causing frost to appear on food. Upon inspection I found that the right side fc door gasket was torn I am ordering 1x door gasket. And I also noticed that the cx had some food packed around the air vent blocking it off a bit, I advised the customer when packing the fridge to leave some space around the vent to help prevent the frosting. Office to reschedule.; ordrng 1 W10830046 (GASKET-FIP)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Pflugerville, TX 78660

Wesley

Job Details: 05/24/2022

Arrived onsite and found unit had frosted up the evap. Found heater is working in diagnostics and harness was secure prior to service. Found fan running unobstructed and ice build up not substantial around heater indicating that defrost had occurred at some level. Melted ice and ordering control to repair because unit is not defrosting often enough or long enough to fully defrost evap. ; ordrng 1 W11546690 (Control)