Arrived on site to test unit for unit tripping breaker. Turned breaker on and turned unit to bake to 500? and unit pre heated correctly. Spoke with safety and per safety we need to let the unit do the bun out for 1 hour SR#7740629404 job complete. No parts used.

"Arrived on site to insect cook top with abnormal flame color. Upon further inspection, I found that the tips of the flames burned orange and found that it was due to a high moisture level in the home's environment. The customer also recently started using a humidifier. The cooktop has no issues and is operating as designed. I called techline to document my findings. Like number: 7740675421. No gas leaks observed during service."

Arrived onsite for dryer making intermittent noise. I tested the unit multiple times and could not make any out of the ordinary noise occur. Unit sounds and operates as designed. Maintenance also said it sounded good when they ran the unit. No issues with the unit at time of service. Call complete. No parts installed.

"Arrived on site to inspect oven tripping breaker while in standby mode. Upon further inspection I placed the unit into diagnostics and observed no error codes. I gained access to the back of the unit and tested incoming voltage. Incoming voltage on L1 measured 123.6 VAC. L2 measured 123.5 L1 to L2, measured 247.4. N TO Ground was .063 VAC. I then checked all voltage checks under load and there were no issue with the voltage. I called techline to document my findings and sent a service pointer regarding nuisance tripping and also file number 7740675537. The call was then marked as a safety call. I called safety and documented with safety and was given SR7740638115. The customer also pointed out that one rack was rusting near the joints due to lack of plating. I am ordering the rack W11218798 office to schedule return service for rack; ordrng 1 W11218798 (Rack)"

Arrived onsite for burners not working. I found the burners to be working as designed. Customer stated the burners will smoke. I found the Rear Left burner and Right front burner to have residue on the elements causing them to smoke. I advised the customer to clean off and then burn off the elements so the smoking no longer occurs. Customer stated the oven light does not work anymore and I confirmed the light does not turn on. Gonna order 8009 Bulb to continue with repair. No parts installed. Office to RS as we are out of stock.; ordrng 1 8009 (Bulb)

Arrived onsite for dishwasher leaking. When running diagnostic cycles i ran three cycles. I could not replicate a leak from which the customer stated the dishwasher was leaking from. I found the spray arm separating. This could cause the leak later in the cycle which customer stated was when it would occur. Gonna order W10837249 Spray arm lower to solve issue as the separation will cause water to spray to the front door of the dishwasher. Office to RS.; ordrng 1 W10837249 (Spray Arm Lower)

"Arrived on site to insect dryer not heating. Upon further inspection, I verified proper voltage at the terminal block. I gained access to the rear of the unit and found that hi limit thermostat was open. I replaced the thermostat and tested the unit. I found that the other thermostats and heating element are operating as designed however, the dryer is getting to hot due to poor airflow. I ran an airflow test and found that the vent is restricted (photo). I measured the airflow test again with the vent removed, and the airflow is good. The customer will need to have their vent and cap inspected or clearned so that the dryer can operate without overheating and blowing fuses. I advised the customer of my findings. 279816"

Arrived onsite for unit having mold around door. Found no mold but debris on door class accumulated. Wiped door down and is now functioning properly. Advised customer routinely while down and leave door open after use. Job complete

"Arrived on site to install prescreened damaged door. Upon arrival, I found the RC door is not damaged, but the FC door is dented in the bottom left corner (photo). I am ordering the FC door and office to schedule return service. No water leaks observed during service. ; ordrng 1 LW11026355 (FC door)"

Arrived onsite for previously diagnosed parts. I replaced the drawer and cook top. Unit now looks as designed and is operating as designed. Call complete. Installed W11719704 Cook top and WPW10330070 Draw panel. Customer not available for signature.

"Arrived on site to inspect dishwasher with broken pads. Upon further inspection, I found that the friction pads pad broken due to normal use. I replaced the pads and reassembled the unit. The dishwasher is operating as designed. No water leaks observed during service. WP8268961"

"Arrived onsite for water dispensing issues. Ice maker was functioning. While dispensing water, found unit would dispense then stop, over and over. Power cycle unit but did not change. Removed filter and flow was restored to constant. Put filter back in and unit continued to function. Ran several glasses and unit is functioning properly. Customer will monitor. If symptoms persist recommend to try replacing filter first. If still having issues. Recommend returning with housing and valve. Job complete"

"Arrived on site to install prescreened damaged door. Upon arrival, I removed and replaced the right RC door and installed the nameplate and tested operations. Unit is operating as designed, job completed. No one available to sign for receipt."

WRF555SDFZ19 Arrived on site from previous visit to install parts. On arrival installed water housing tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for UNIT WONT SPIN OR TURN OR ADVANCE THROUGH CYCLES. Upon arrival, inspected unit.. ther is standing water in tub with F9-E1 long drain code flashing. Ran diagnostics and confirmed is the only error code. Test unit and not getting voltage from control to drain pump. Need to replace harness. Ordering harness, control and drain pump. Ordering drain pump, harness and control. Office to reschedule.; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control) and 1 W11399437 (Drain pump)"

MVWX655DW1 Arrived on site for a washer making nosies. On arrival verified issue further inspection i found splutch was lose and was in bad shape also the belt was not attached. Replaced parts and calibrated and tested in customer mode product working as its designed no water leaks visible from main water supply.

"Arrived on site for water leaking. Found drain frozen over,tested icemaker found defective water leaking from icemaker,defrosted drain,replaced icemaker,ran harvest test icemaker filled up with water no leaks. 4317943"

"Arrived on site ,replaced vent fan W11414073. Ran diagnostics and all checked normal. Nomwater leaks detected at time of service . Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced several rollers and the motor and tested the unit. I found the unit tumbling but no heat beeijg produced. I checked multiple components and found the belt switch broken causing the issue. Ordering the belt switch and rescheduled the customer to 1/13. ; ordrng 1 W10847984 (Belt switch)

Arrived on site to test unit for sitting off and surface/cooktop light not working. Replaced control(W11552018) and unit is now working as designed. Advised customer cabinet needs to be repaired as right side mounting bolt has no support and unit still fall with time. Left hand side is broken and not providing enough support. Job complete.

"Arrived on site to test unit for loud grinding noises. Found rear rollers were causing noise. Replaced rollers, idler and belt using kit(4392065) and applied sound pads underneath idler. Noises are no longer present. Unit is now working as designed. Job complete."

"Arrived on site to test unit for not washing properly. Found errors f8e1(no/long fill). Also found lid is not closing all the way due to vent hinges. Recommend hinges, control, valve, cam and belt. Office to reschedule. ; ordrng 1 W11551376 (RH hinge) and 1 W11551369 (LH hinge) and 1 W11220230 (Valve assembly) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

NTW4516FW3 Arrived on site for a washer not working. On arrival verified issue drain stuck in cycle and very bad suspension. Ordering suspension and rescheduleing returning parts will be needed.; ordrng 1 W10780045 (Suspension)

"Arrived on site. Customer was concerned they heard a sizzling sound looked under unit and found water in the drain pan,checked freezer compartment no leaks,ran icemaker test passed no leaks during fill,ran water dispenser no leaks,diagnosed unit was going through a normal all defrost cycle,water dripped onto heater casuing sizzling noise and water drained into pan. Unit working as designed."

Arrived on site for washer not draining. Disassembled unit to take a look at drain pump found no error with drain pump. Upon further investigation.found clothing items inside drain hose. Removed clothing from drain line and tested unit. Washer is now operating properly and running as designed to. No parts used job complete.

"Arrived on site for customer complaint of unit not draining. I ran test cycle, unit filled, washed, drained, heated, unit tested good. Instructed customer to clean dishwasher with cleaner."

Arrived on site for dishwasher making noises. Spoke with builder he informed me that the inspector said unit was making noises. Ran test cycle and normal cycle can not duplicate noise issues. All functions and components seem to be working correctly at this time. No leaks present at this time no parts used job complete

"Arrived on site to replace previously diagnosed parts. I replaced control, harness, and valve. Unit tested good. Parts used w11126268, w11034363, and w10897719"

"Arrived on site for customer complaint of squealing noise, found failed gearcase and splutch, i replaced gearcase and splutch, ran dmls calibration and tested cycle, unit tested good. No leaks at time of service. Parts used w11449840 and w10721967"

"Arrived on site for unit not heating. Tested unit found incoming voltage tested cutoffs and found them shorted. Replaced sensors but noticed unit would only heat on certain cycles. Replaced timer and tested unit is now running as designed job complete. Installed parts wpw10185972, 279838"

"Arrived on site to replace previously diagnosed parts, I replaced valve, and ice maker, also deforsted fill tube line. Parts used w11455388 andw11455232"

"Arrived on site for unit not heating correctly. Tested unit found unit taking 3 to 4 try to ignite. Inspected burner found ignitor to far away from burner. Unit now lights on first spark, Explained to customer calibration feature and showed him how to operate it, Customer will adjust accordingly customer will call back if issue persist, at this time unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for all 5 igniter coming on at the same time sparking. Tested unit found all burners igniting correctly. Let customer know this is a sefty feature and per designed. Customer also stated flames to high on simmer adjusted flames per customer request. Unit is now running as designed no parts used job complete.

"Arrived on site to test unit for noise. Tested unit, noise immediately began when blower fan was engaged. Constant tapping noise. Removed blower and found foil tape was not flattened causing a piece to stick out to far and the blower fan blade to constantly hit it. Taped down all the foil tape and reinstalled, tested unit, noise has been eliminated. Builder not onsite for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found that it was tripped, reset breaker all functions returned to normal, advised customer that if breaker trips more frequently then the breaker will need to be replaced, at this time job complete no parts installed"

"Arrived on site to follow up on sealed system repair. Tapped system and found pressure present. Removed compressor and drier. Noticed excessive flame on the suction line when removing. Installed a new drier and pressurized system to blow out any possible contamination. Found minor amount of oil in the suction side. Ran nitrogen through line to remove oil. Installed new compressor and nitrogen tested for leaks. Found none. Vacuumed down for extended period to remove any final contamination. Charged system to spec. Tested unit and verified compressor comes on and cooling has already begun. Unit working as designed. Parts used - W11574734, WPW10143759, W11506635."

Arrived onsite for concerns about fridge doors not auto closing. Inspected and found unit is operating with8nndesign specifications. Lubricated the million catch with synthetic grease and advised customer that there is no auto close cam feature in the fridge door hinges. Customer dissatisfied with product. Reported findings to whirlpool techline and advised the customer to take their concerns up with whirlpool customer care and Costco customer service. Sr#7740660468 spoke with Adrian.

"Arrived on site to test unit for leak. Upon arrival customer stated unit will leak a little water every cycle. Tested unit, found valve is clogged with debris and the nozzle is calcified, redirecting the stream of water into the door, leaking down into the cabinet and eventually onto the floor. Replaced nozzle and valve (W11267102) and tested unit, unit is now running as designed. Customer also had a concern of long dry times, ran a vent test and found the venting completely restricted. Advised customer to contact builder to further diagnose issue with the venting. No leaks detected, job complete."

"Arrived onnsite for loud noise. Diagnosed loud noise from damper control,replaced defective damper control,ran diagnostic noise no longer present. Wpw10479155"

Rob SR#7740658337. Arrived on site washer not powering on. Checked supply voltage checked out good checked voltage to control board voltage checked out good. Control led not illuminating replaced control board control now powering on. UI would not power on replaced with and tested. Lid latch now failing replaced latch and tested. But now control blew called tech line for assistance spoke to Rob. Found drain pump is reading shorted through harness. Reordering control and returning with harness and drain pump. Office to reschedule schedule; ordrng 1 W11419051 (Control)

Arrived on-site for dishwasher with no function. I found the dishwasher was turned off by the kill switch. I also found the dishwasher not to light up any cycles and the only function that worked was drain. I replaced the panel and tested the unit. Unit now runs cycles and washes as designed. No water leaks present. Call complete. Installed WPW10142945 CONTROL PANEL.

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit began smelling like something electrical is burning. Would happen after about 4 cycles. Unit is receiving proper voltage. Inspected harness, found no loose connections or any evidence of a short or arcing, no broken wires. Heater has no damage and no melting plastic inside the tub. Inspected control board area, no burn spots or melted wiring. Ran multiple diagnostic cycles while inspecting unit, could not mimic smell or spot any potential causes of a burning smell. Advised customer to run a few cycles and monitor, if smell returns advised to leave in a failed state and contact the office. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit has a burning smell during a cycle and there was some smoke that came out from the inside of the unit. Unit is receiving proper voltage and has correct polarity. Ran a cycle, noticed a slight smell but no smoke. Removed heating element and found some lint built up on the frame. Removed lint and ran a cycle, smell is starting to subside. Also noticed unit does not have a vent hose connected to the venting outside. Contacted SAFETY to document SR#7740544047, per SAFETY no parts would be covered. Advised customer to get a vent hose installed so the unit can vent out properly. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed hinge assembly, customer stated that hinges were already replaced but did not fix the issue, inspected and found stop not allowing the door to close properly, a new stop would not fix the issue, found the spot that is rubbing, used grinder and removed 1/16 and rounded edges, installed stop back into place and tested, door is now closing properly, customer tested and was satisfied with the results, unit is now running as designed, job complete no parts installed"

"Arrived onsite and found unit operating with failed pantry lid and broken support. Replaced endcap kit and pantry lid. Unit is now operating as designed. Advised customer on rapair. W10827015, W10874836"

"Arrived on site to replace damaged doors. Upon arrival, I removed and replaced the damaged left and right RC doors, nameplate and FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed tub and shield, replaced and tested, unit is now running as designed no leaks detected job complete, installed W11409866, W11553445"

"Arrived on site to test unit for leak from bottom of dispenser. Upon arrival customer presented issue, rust is forming in the drip pan and leaking down the front of the unit. Inspected ice door gasket and found it not sealing properly causing ice to melt into the drip pan and create a continuous flow of rust. Customer also had concerns of FC bins not working properly. Found upper pan has broken wheels not allowing the pan to stay attached properly. Will need to order parts pertaining to these issues. Ordering parts, no parts installed, weigh for 2 hours, office to reschedule.; ordrng 1 W11518699 (Left RC door) and 1 W11399564 (Ice door) and 1 W11497229 (Handle) and 1 W11387053 (FC upper pan) and 1 W11387048 (FC center pan) and 1 W11572058 (Separator) and 1 W10815669 (Crisper drawer) and 2 2 (Weigh for 2 hours)s and 1 W11125932 (Trim) and 1 W11109614 (Shield)"

"Arrived on site to test unit for no power. Upon arrival tested voltage, found no voltage going to the unit. Reset breaker and applied power to unit, breaker immediately tripped. Found neutral terminal is making contact with L2 terminal at the terminal block causing breaker to immediately trip. Adjusted wires at the terminal block, reset breaker and applied power. Unit powered up properly. Tested unit, all components are engaging and unit is now running as designed, no parts installed, job complete."

"Arrived on site for range needing w10846089 harness, wp3196068 indicator light, wp3400882 screw, wpw10434452 switch, wp3149400 switch, & wp3149404 switch. Installed parts and tested oven and cook top. Found range working g as designed. Call complete"

Arrived on site for washer flashing f3e1. Water level sensor fault. Removed top panel. Found pressure switch just hanging. Removed and blew through hose. Hose is clear. Pressure switch did not have any change to pressure. Replaced pressure switch. Cleared codes and completed diagnostics. Working as designed. Call complete. W11316246

Arrived on site for moldy door bellow . Found excessive molding of bellow and looked like some cracking at edges . Replaced bellow W11106747. Ran diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete

Arrived on-site for dishwasher door not closing correctly. I pulled the unit out and found the right hand spring to be broken and the left hand spring to have less tension. I replaced both spring and unit opens and closes as designed. The unit door also doesn't fall down as before. No water leaks present. Call complete. Installed WPW10337934 SPRINGS X2.

Arrived on site to repair pre diagnosed front left stripped support. Made repair leg and unit are functioning properly.

"WMH32519HZ09 Arrived on site for a otr microwave, making sparking sounds on top right side. I tested product is heating sounds are coming for the diode and capacitor from grease build up. I called Whirlpool Safety, they notified me that repair will not be covered due to the client not cleaning the unit as needed. The diagnostic visit is covered. SR# 7740560008 i tried calling client but no answer . No parts used ."

"Arrived on site to test unit for noise and not cooling properly. Found noise coming from compressor mount supports. Loosened bolts and adjusted supports by condenser, noise is no longer present. Recommend diffuser and control. Rescheduled for 1/10. ; ordrng 1 W11645127 (Diffuser)"

"Arrived on sit2for refrigerator needi g rc and fc doors. On arrival confirmed issue and found w11652980 refrigerator door, and w11652976 fc door. Also found auger locked up and u it needs a new name plate as well as upper fc trivet wouldnt snap in place on the new door. OrderingW11671282 auger motor, W1016951 coupling, W11223753 name plate, WP2309718 trivet and rescheduled customer for 1-10-25.; ordrng 1 W11671282 (Auger motor) and 1 W1016951 (Coupling) and 1 WP2309718 (Trivet) and 1 W11223753 (Nameplate)"

"Arrived on site floor dryer not starting. On arrival confirmed issue and foundterminal block miswiredwith netural wire connected to ground, fixed terminal connections and found d dryer working asdeisgned. No parts installed Call complete"

Arrived on site for dishwasher not latching. Adjusted legs to level unit dishwasher is now latching. No parts used job completed.

Arrived on site for washer not starting or turning on. On arrival confirmed failure and found unit display dim and Unresponsive. Verified unit wasntinflood mode and drain pump Ahmed a19.8 from control. Found harness to ui control was broken. Replaced both controls w11675701 & w11626074. Tested unit and found it working as designed with no leaks. Call complete

Arrived on site for unit making squeaking noise. Found vent hose was not secured properly causing vibration inside unit. Tighten vent duct and noise went away job completed

"Arrived on site to test unit for beeping and flashing light, console not working. Upon arrival customer stated unit would intermittently make beeping noises, also the sanitize and high temp buttons do not react to input. Verified buttons do not react to input, unit will need a new console. Entered diagnostics, found no error codes stored. Ran a diagnostic cycle with all components properly engaging. Customer js using pods and has a soft water system, advised to switch to liquid soap. Units hooked up to soft water systems require a lot less soap. Also advised to consistently run cleaning cycles to remove any buildup from excessive sudsing. Replaced console (W11579550) and tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site for dryer mak8ng noise during cycle. Disassembled unit and found both front right and left wheel seized. Used repair kit and repaired all wheels. Tested unit dryer is no longer making noises job complete.

"Arrived on site for washer moving worund laundry room and not staying balanced during spin.customer stated unit had failed 3 days after previous repair. On arrival confirmed failure with a load of towels in spin tests. Found dampeners in the front were weka and tub wobbled badly. Spoke with techline Sr#7740664370 and went through further checks on the tub and found a bend in the drive shaft. Techline recommends replacing W11316766 dampeners, w11314361 rotor, W11460604 tubs. Offcie tor rescheduled onc3 avai5of par5s and 2man rebuild is known. ; ordrng 4 W11316766 (Dampeners)s and 1 w11314361 (Rotor) and 1 W11460604 (Tub)"

"Arrived on site. Replaced compressor,precooler,filter drier,evap fan motor and blade,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. No one available for signature. Wp2315549,w11506635,wpw10143759,w11557671,w11678305,wp2169142"

"Arrived on site to diagnose refrigerator leaking water into RC. Customer also showed me that the freezer compartment had ice on the floor of the FC. I traced the leak to the icemaker fill tube. Tube was not seated inside the fill cup, so it was spraying every time the unit tried to fill. Removed icemaker and adjusted fill tube position. Removed ice. Tested and verified unit filling properly. No parts needed. Call completed."

Arrived on site to test unit for start button not responding. Replaced control board(W11683481) for faulty button. Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite amd replaced the door trim to repair the freezer shelf function. All checks good. Wp2309718

KUIX535HPA01 Arrived on site for a stand up icemaker making sounds. On arrival verified issue replaced valve and the recirculation pump tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site replaced right fresh food door gasket and ice maker W11557001, W10917313. Smoothed out gasket . Ran harvest and fill. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for washer leaking clothes wet on some cycles. Diagnostics shows no errors. All components pass test. Checked cycles and found spinnspeed was set lower for cycles in question. Advised customer on changing spin speed for the cycles. Advised customer of how board responds. Unit working as designed. Call complete. No parts

"Arrived on site to diagnose dryer that is not running and just shuts off. I tested the unit and found it will power on, but if it tries to start it power off. Customer said maybe after 2 hours it'll power on again but won't start. I checked the voltage supply and found it fluctuating, but never exceeded 140v. I checked L1 to N and found 24v, and 124 L2 to N. I found if I twisted the power cord in the socket the voltage would go up, and outlet is clicking. Notified maintenance issues are with the outlet / cable and the unit itself is functioning as designed. Pictures added to SD. Call completed."

"Arrived on site for both right side burners delayed sparking and left front burner keeps sparking after ignition . Found left burner lighting properly but keeps sparking despite knowing position. Ordering switch and spark module . Right burners are taking long time to light . Offices are clean . Removed cap and burner heads ,cleaned out but still long ignition times . Ordering both front and rear caps and heads . No gas leaks detected at time of service. No parts installed . Call to set return ; ordrng 1 WP8190893 (RF CAP) and 1 WP8190894 (Rr cap) and 1 WP8190896 (RF burner head) and 1 8190897 (Burner head) and 1 WP8190913 (Switch) and 1 W11601369 (Spark module)"

Arrived on site formdryer not heating. Ran check and found gas was turned off at wall. Turned gas on and verified operation. Working as designed. Call complete.

Arrived on site to diagnose unit constantly running drain. On arrival spoke with resident who said washer is working fine and no issues are present. No repairs made as unit working as designed.

"Arrived on site for UI display not displaying anything . Did hard power reset , display is coming on now . Ran diagnostics got 2-0 error code . Replaced UI W11598159 Powered unit back up . Unit is now responding to commands and is heating to Wp specs. Job complete"

"Arrived on site to test unit for noise, tested unit found compressor working extremely hard and always on high rpm causing the noise, removed evaporator cover and found a chunk of ice and the rest of evaporator is wet, unitbhas a failed sealed system and possible a floating restrictions , customer does not want any more repairs done on this unit and is requesting a replacement, advised customer to call jenn and see if they can get them a replacement but meanwhile explained to customer that a full sealed system replacement will be ordered, ordering compressor, dye drier, access value and evaporator rescheduled for 1/10; schdld next appmnt for 1/10 FRI !"

WRS975SIDM00 Arrived on site for a refrigerator with freezer light issues. On arrival verified issue replaced light tested product works as it's designed no water leaks visible from main water supply.

Arrived on site for unit getting hung up at end of timed dry cycle. Found timer not advancing. Replaced timer and recommended only advancing thru cycle selections in a clockwise motion. Unit is functioning properly. Job complete

Arrived on site for drum rusting. Verified inner drum has rusting. Replaced drum. Verified operation. Call complete.

"Arrived on site to test unit for noise concern, tested unit found all components running as designed, customer played a video, noise is coming from compressor and is in the normal range, explained to customer that do to home not having any sound dampening materials the noise get amplified unit is running as designed job complete no parts installed"

"Arrived on site for refrigerator not cooling. Was constantly turning on , chiming then turning off. This happened for many days. Unit just started working again. Temps are currently 37 and 12. Customer also says that she always has to defrost the unit due to icing on refrigerator evaporator cover. Deli control coming in and out of service. Freezer lights and ceiling LED are not working. In rear of unit there is evidence of water on back panel. That's means water has saturated through insulation. Removed cover and inspected harness. Evidence of moisture causing short. Shorted wiring in cabinet is not serviceable. No further repairs can be guaranteed to correct issue. 162.36 Auth code: JP994L"

"Arrived on site to replace previously diagnosed control, UI, thermistor, heater harness and ice maker, replaced parts and tested, unit is now running as designed no leaks detected job complete installed W10873791, W11545823, W11518204, WPW10384183, W11212392"

"Arrived on site to test unit for gas leak, tested unit with leak detector and found FL and FR valves leaking gas, customer applied bubble solution and it's noticeable bubbling up, will need to replace manifold to fix issue, ordering parts office to reschedule ; ordrng 1 W11043539 (Manifold)"

"Arrived on site to test unit for not heating, tested unit found fuse and cutoffs are good, replaced controlbut unit is still not heating, found failed flame sensor, ordering flame sensor, thermistor and motor assembly precautionary, rescheduled for 1/10 installed W11618921; ordrng 1 WP8577274 (Thermistor) and 1 WP338906 (Flame sensor) and 1 W11549461 (Motor)"

"Arrived on site for no ice. Removed front cover found broken wire on grid cutter,ran diagnostic all test passed . Replaced grid cutter assembly. W10919199"

"Arrived on site for ice machine not powering on. Found ice machine not powering on water in bin,diagnosed a defective external drain pump,removed water replaced pump ran water though system water drained checked all tubing and connections no leaks,reassembled and reinstalled in enclosure tested external drain pump working. W11539855"

"Arrived on site to diagnose refrigerator that was not making ice or dispensing water, and had a little ice in the freezer. I tested the unit and found water was not making it to the filter at all. Checked isolation valve and found water wasn't coming out. On closer inspection found that a directional flood safe hose was used, and it was installed backwards and blocking flow. I reversed the hose and verified NO LEAKS present. Retested the unit with the hose in the correct direction and verified everything was dispensing properly. I found the freezer door was not screwed into the right side hinge and only attached at bottom, creating air gaps. I corrected the door install and verified a proper seal. Advised customer to make sure unit can circulate air properly, or it will overcool since thermistor can't read a satisfactory temperature. At this time unit working as designed. No parts needed."

"Arrived on site for no ice. Removed bin,found auger motor shaft stripped,replaced divider,auger motor,spacer and impeller,reassembled unit test ice dispenser unit working as designed. Wpw10309864,w11671282,w11378860,wp63052-2"

"Arrived on site for control panel not responding properly. Customer had to reset for it to turn back onl Found f3e1, f8e1, f8e3, f5e2. Ran components test and deain pump was making a loud noise. Drain is hooked into pressure hose, removed and blew through hose tomensure it was good. Removed back panel. Replaced drain pump. Retested and verified operation. Call complete. WPW10605427"

Arrived on site. Installed a new ui and main control powered unit on all fans powered on. W10864269

"Arrived on site to install previously prescreened damaged door. Upon arrival, I removed and replaced the damaged RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for keeps making ice and overfills container. Upon arrival inspected unit and found shut off arm hanging. Reinstalled shutoff arm and stayed secured. Unit is operating as designed. No leaks present. Job complete. 162.36 c.c autho # 949KJ3

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found a small amount of ice inside the ice bin. Customer advised that since the last repair, they have to constantly cycle power to the unit to reset the controls for the unit to make ice. I placed the unit it in diagnostics and checked for error codes to the ice maker and found E5-thermistor is bad. I tested the ice maker motor in test 59 and it harvested as designed. I tested the ice level sensors in test 15 and they're good. I tested thendoor switches in tests 16 and 17 and they passed. I tested the ice box fan in test 36 and it is good and tested voltage at the hv control P8-4 to P8-5 and got 12.62VDC. I tested the fill tube heater at P3-1 to P1-1 and found no voltage. I contacted techline and spoke to Chris and advised of the complaint, history and my testing/findings today. Chris recommended replacing the hv control, fill tube heater and ice maker and provided SR#7740665096. I removed and replaced the recommended parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. I provided the customer with the SR number."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the UI kit and attempted to program and test and found unit continues to fail. I contacted techline and spoke to Joe and advised of the previous attempted repairs and the parts replaced today. Joe had me test the DC voltage at the hv control for the evap fan motor and I found none. Tested voltage coming into the hv control and found 125V. Joe advised the hv control board is bad and recommended replacing the hv control and evap fan motor and provided SR#7740666001. I advised the customer of the conversation with tech support and am ordering the hv control, the evap fan motor, and UI control kit. I was unable to schedule a return service date due to my calendar not downloading; therefore, the office will need to schedule return service. ; ordrng 1 W10850438 (Evap fan motor) and 1 WPW10310240 (Hv control) and 1 W10740217 (Control kit)"

NTW4519JW2 Arrived on site from previous visit to install control board. Installed control calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose dryer with broken knob. Examined unit and found the timer stalk was broken off inside the knob. Stalk pulled out of the knob, and timer needs to be replaced. Replaced with new timer. Used existing knob and tested. Verified unit working as designed. Parts used - WPW10558463. Customer is not on site to sign for ticket, I was allowed access with the back door being left unlocked for me. Call completed."

"Arrived on site for microwave making squeal when running ,oven door not closing properly and not running correct temps . Flipped microwave tri ring over and squeaking stopped . Pulled door off and reset in hinge bracket . Door is closing better . Ran diagnostics, no error codes . Ran temp checks all checked normal. Advised it changing temps to shut off oven and reset temp and restart oven . Job complete no parts installed"

Arrived on site to install previously ordered parts. Replaced lid W11625518 and strike W11513250. Test unit and is operating as designed. No leaks present. Job complete

"WTW4855HW1 Arrived from previous visit to install parts. On arrival I installed hub nut,splutch assm.,suspension. Washer still making sounds no grease from gear case further inspection found bottom of basket warped I ordered basket ,screws and retainer. Office to reschedule for client and returning parts just in case needed.; ordrng 1 W11172199 (Basket) and 7 WP8533953 (Screw)s and 1 W10402178 (Retainer)"