We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Austin, TX 78735
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Cedar Park, TX 78613
Gerry C
Job Details: 08/09/2022
"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78745
Matthew
Job Details: 08/09/2022
"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/09/2022
Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Austin, TX 78726
David S
Job Details: 08/09/2022
"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Matthew
Job Details: 08/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 08/09/2022
"Arrived on site to test unit for not cooling. Found compressor just humming when attempting to turn on band turning right off. Temporarily replaced run cap and start device with no change. Recommend replacing compressor. Unit is R600. Will need nitrogen, r600 gauges, lokring kit no sealed system components. 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Non UV drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 Lockringkit (Lock ring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elgin, TX 78621
Joe Z
Job Details: 08/09/2022
Arrived onsite for Not Cooling. Upon arrival customer had unit unplugged. Plugged unit in And compressor would turn on and rattling for a few seconds and click off. Compressor is pulling 8 amps. This is a r600 unit. SW will be ordering parts. Office to reschedule ; O-emld tckt
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Austin, TX 78741
Matthew
Job Details: 08/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced left front ignitor. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
Arrived onsite for a range with the oven not getting hot. I found neither bake or broil working. I found 119VAC at the ignition module for both bake and broil options from the main control but no voltage leaving to the gas valve coils or the ignitors. Valve coils are showing 226 ohms and are within range. The ignition module needs to be replaced. Ordering W10860916 Ignition module. RS for Thursday 8/11 per EB.; ordrng 1 W10860916 (Ignition module)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for burner igniter clicking and oven issues, tested unit found front right burner not distributing flame evenly, noticed that one screw was not the right size, replaced burner and tested clicking is now gone but will need to order proper screw, customer stated that oven is not heating properly inspected oven and a defective oven bottom pan removed pan and noticed that the flame deflector was up side down, installed deflector properly but will need to replace pan, ordering parts office to reschedule ; ordrng 1 W10496809 (Pan oven bottom) and 2 W11323261 (1 inch burner screw)s"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not turning on. Test unit and found bad control board. Replaced board test unit and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Lakeway, TX 78738
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Driftwood, TX 78619
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSS0
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not starting. Test unit and found unit starting correctly when you close the door and hit start. Couldnt duplicate the problem job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
Arrived onsite for a refrigerator that will not dispense water properly. I found low flow coming out of the dispenser with the filter installed but great pressure with the filter removed. I explained to the customer that the filter was likely the issue. Mr stated the filter wasnt due to be changed yet. I changed the filter head and the flow improved a little but was still slow. I explained to the customer that the filter was the issue . I replaced the filter and the unit dispenses as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 08/09/2022
Arrived on site. Removed unit from enclosure.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS3
Near Austin, TX 78703
David S
Job Details: 08/09/2022
Arrived on site for dishwasher lower arm not working. I inspected the unit and work area. I found the spray arms working but low pressure. I gained access to the chopper and found it clogged with debris. I removed the debris and reassembled the unit. I found the pressure restored. . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Georgetown, TX 78626
Paul
Job Details: 08/09/2022
Arrived onsite for a washer to replace previous diagnosed parts. I replaced the basket drive and dog cam kit. I tested the unit and it is spinning and agitating properly and working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78734
Luis
Job Details: 08/09/2022
"#5017Arrived on site. Ran diagnostics pump not sending power to valve,bypassed weak water flow diagnosed unit will need valve and pump. Replaced valve and pump,ran diagnostics passed. Repair covered by warranty. Customer wanted unit cleaned and cleaner cleaned all accessible parts and tubing,added cleaner and ran unit through a clean cycle.; used 1 W11542867 ( Rec pump), and 1 W10897719 ( Water valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Florence, TX 76527
Vincent
Job Details: 08/09/2022
"Arrived on site to inspect washer, inspected unit and work area. I entered unit into diagnostics and found error codeF8E1 and then ran a diagnostics cycle and found water valve cold side not dispensing water. I removed door strike lock and inserted in to the receiver to test the unit with lid open to see how the basket was and also found that the basket is badly out of shape. Would have to replace basket and valve to complete repairs. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSP0
Near Austin, TX 78757
David S
Job Details: 08/09/2022
"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found fault F9e1 diverter cant find position f9e2 diverter stuck f6e1 low no water. I ran a diagnostics cycle and found the diverter leaking. I also found the low rack tracks sticking in place.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
"Arrived onsite for a refrigerator with ice clumping in the bin. I removed all the ice out of the bin. I found the auger motor not working and the ice door not working. I found the auger shaft frozen in the door and the wires all corroded with 2 of the wires broken out of the molex connector. The ice button is also missing. The ice chute in the door is leaking because ice caused it to pop up and unseal it to the liner. The door needs to be replaced along with the door, motor, possible control, and the bin button but the door has been discontinued
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Austin, TX 78739
Kevin
Job Details: 08/09/2022
"Arrived on site and inspected washer and found saved error codes F71, set washer into a diagnostic cycle and it will not pass C8. Set washer into spin and there is bearing noise. At minimum bearing kit will need to be replaced. Pressure switch on control board may also be failing and would prefer to have that on hand if needed What control board is no longer orderable as a new part.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78738
Luis
Job Details: 08/09/2022
"Arrived on site. For dispenser issues,diagnosed a defective ice dispenser pad,replaced pad tested water and ice dispenser unit working as designed.
We serviced a
GE DISHWASHER
Model GDT530PGD0BB
Near Georgetown, TX 78633
Vincent
Job Details: 08/09/2022
"Arrived on site for dishwasher,inspected unit in work area. Tested unit and no error code stored. Ran in diagnostics cycle and found heating element not working. Pulled unit out to test voltage and found no voltage. Then tested wire though the control board test good. Tested heating element tested good. Tested the thermistor in it read 247 ohms, was out of range. To fix the issue it needed a main control and thermistor.
We serviced a
WHIRLPOOL WASHER
Model WTW6800WB1
Near Temple, TX 76502
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose washer that was making noise and not running most cycles. Tested unit and found very loud bearing noise and clacking. Examined bottom of unit and found the rotor bolt was backed almost all the way out and rotor had contacted the stated. Rotor magnets were damaged and bearing failed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Cedar Park, TX 78613
Gerry C
Job Details: 08/09/2022
"Arrived to instal previously diagnosed and ordered parts. R/R control kit. Tested and found all functions returned to normal. Unit functions as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit not latching, tested unit found no issues with latching, but actuator struggling to shift, replaced actuator but its still struggling to shift, removed cam and noticed that the shifter is slightly warped, replaced cam, tested unit, the noise is now gone, actuator is shifting properly, ran full diagnostics cycle, all components are good no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waco, TX 76705
Jonathan M
Job Details: 08/09/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Pflugerville, TX 78660
Scott
Job Details: 08/09/2022
"Arrived on site , replaced control. Ran preheat . All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kimo
Job Details: 08/09/2022
"Arrived onsite for dishwasher that is not drying dishes at the end of cycle.upon inspection I found that the unit had no codes stored, the unit operated as designed. I did notice that the cx had a RO system under the sink. I advised the cx to switch to liquid detergent and dont go past the soft water line because they are using tablets. They are using rinse aid but a little too much to help them get a better assault with the rinse aid I adjusted it downward to 1. The customer also had questions on their settings, they asked if they could use one hour wash with aHeated to dry I advise them that they could. And that may also helped with the dishes coming out dryer. job complete 7734204591"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
Vincent
Job Details: 08/09/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. Advised CX to use rinse aid to help dry dishes better. Unit is operating as designed, no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near West Lake Hills, TX 78746
David S
Job Details: 08/09/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the diagnostics cycle several times and found no leak. I inspected the door interior and found no signs of a leak. I pulled the unit from the cabinet and found no water marks on the unit. All hoses and drain lines are tight with no signs of a leak. I have found no leaks from the dishwasher. The customer is going to run a normal cycle and see if the can tell where it is coming from. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78745
Scott
Job Details: 08/08/2022
"Arrived on site for washer not starting . Ran diagnostics and found latch not locking . Replaced latch . Ran calibration and diagnostics wash . All checked normal. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5840SW0
Near Austin, TX 78739
Scott
Job Details: 08/08/2022
"Arrived on site for for dryer not starting . Found thermal fuse had blown . Replaced fuse . Stats and element checked normal. Unit is now starting and heating . Did recommend customer have exterior vents cleaned . Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Austin, TX 78747
Scott
Job Details: 08/08/2022
"Arrived on site for unit flashing long drain code . Ran diagnostics got same error code . Ran diagnostics wash , pump making loud noise and taking longer then normal. Replaced drain pump. Reran diagnostics all checked normal.No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Matthew
Job Details: 08/08/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Verified supply voltage and was good. Verified voltage to control and was good. Notified customer that a repair would not be covered and remaining warranty is void. Cannot proceed with repair at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Georgetown, TX 78633
Lou
Job Details: 08/08/2022
"Arrived on site to inspect dishwasher for the customer. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on it began to make a moaning noise as if it were struggling to pump the water. Also, the diverter was loud. I advised the customer of my findings and advised that the motor is going bad. Customer advised that they dont use the unit very often and didnt want to make any repairs at this time. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMK03
Near Austin, TX 78738
Luis
Job Details: 08/08/2022
"Arrived on site for ice dispenser issues. Tested ice pad defective,removed housing assembly found ice door not sealing correctly motor not fully sealing door. Unit would need new pad,motor,chute door,bracket and connector.
We serviced a
KENMORE REFRIGERATOR
Model 106.5110311
Near Hutto, TX 78634
Kimo
Job Details: 08/08/2022
Arrived onsite for refrigerator with a leak coming from the bottom. Upon inspection I found ice at the bottom of the Fc. I checked the Evap and found a healthy frost pattern and the the fan was running and the heating element was good. I check the drain panel and found that it was frozen over so I removed the ice the my steamer and checked for a clog in the drain tube and found that it was clogged I replaced the clog and the rest of the ice and tested the drain system and found that the water drain out normally.i did also notice that the icemaker seems to be making too much ice as it was over flowing the ice bid I made it known to the cx that this could cause some issues and cx said the shed keep an eye on it. Job complete no leaks found after service.
We serviced a
MAYTAG WASHER
Model WTW4816FW2
Near Smithville, TX 78957
Joe Z
Job Details: 08/08/2022
"Arrived onsite for NOT SPINNING. WASHES/AGITATES, BUT DOESN'T GO THROUGH SPIN CYCLE. Upon arrival inspected unit and found lid bent/ warped. Ran diagnostics and lid will not lock. Latch only clicks. Need to replace lid and latch, Cannot test spin without latch engaged.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/08/2022
Arrived on site to test unit for unit giving f2E1 shorted keypad. Test unit and found shorted keypad. Will need new console
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lago Vista, TX 78645
Vincent
Job Details: 08/08/2022
"Arrived on site to install previously diagnosed parts, inspected unit and work area. Gain access to the main control area. Installed new control. Reassembled and tested temps. Took 3 temperature and all temps were at average of 360?. Unit is working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDD01DPPA1
Near Spicewood, TX 78669
David S
Job Details: 08/08/2022
"Arrived on site for dishwasher continually beeping. I inspected the unit and work area. I found fault codes for float switch activated. I ran a fast cycle and inspected the unit afterwards, I found water escaping out the lid seal causing the float to activate. The lid actuator is closing all the way. I found the seals bad on the lid.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Spicewood, TX 78669
David S
Job Details: 08/08/2022
Arrived on site to install previous diagnosed parts. I gained access to the vent and replaced it with new. I cleaned off the water marks from the interior of the door. I ran a diagnostics cycle and found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Spicewood, TX 78669
David S
Job Details: 08/08/2022
"Arrived on site for washer having error code. I inspected the unit and work area. I found error codes F3e1 water level sensor error, F9e1 long drain. I ran a diagnostics cycle and found the unit draining properly. I tested the pressure switch and found it working as designed. I found the control not reading the pressure switch properly. I installed a new control. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78732
David S
Job Details: 08/08/2022
"Arrived on site for dishwasher not powering on. I inspected the unit and work area. I tested voltage to the junction and found none. The unit is hard wired in, I used a non-contact voltage tester, I tested it on the coffee maker and confirmed it works, I used it on the hard line for the dishwasher and found no voltage along the line. I went and reset the breaker and found no change. I recommend the customer have an electrician come out and inspect the hardline and breaker.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Austin, TX 78748
Leonardo
Job Details: 08/08/2022
Arrived on site to test unit for light not working. Test unit and found and light bulb. Replaced light bul. test unit and light turning on and off job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Georgetown, TX 78633
Lou
Job Details: 08/08/2022
"Arrived on site to inspect range not heating. Upon further inspection, I tested the oven and found neither the bake nor the broil ignitors would arc. I found the broil element is heating. I tested the main control and found it not providing voltage. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KENMORE WASHER
Model 110.229221
Near Kyle, TX 78640
Kevin
Job Details: 08/08/2022
"Arrived outside and inspected washer and found customer has already detached motor from mounting point. When washer is set to spin motor hums but does not move. Spoke with SW a new motor would be needed to correct issue
We serviced a
JENN-AIR RANGE
Model PRG4810NP
Near Austin, TX 78731
Matthew
Job Details: 08/08/2022
"Arrived onsite for oven not functioning after repair. Upon arrival inspected unit. Found cooktop functioning but neither oven would ignite. Opened supply completely and tested. Initially both ovens ignited. Noticed that when smaller oven was heating, the larger oven flame would reduce drastically. Also when ovens were in use the cooktop burners were lighting irregular. The lager oven was burner tube would also sputter. It seemed as if he unit was not receiving sufficient gas flow. When trying to run a secondary test the larger oven was having trouble igniting. It took 10-15 minutes to finally ignite but 45 minutes just to reach preheat temperature. Unit is having ignition and gas flow issues.
We serviced a
KENMORE WASHER
Model 110.450884
Near Temple, TX 76502
Tyler
Job Details: 08/08/2022
Arrived on site for washer needing previously diagnosed shock absorbers. Upon arrival installed required parts. Tested unit and found no failures or leaks.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Wimberley, TX 78676
Kevin
Job Details: 08/08/2022
"Arrived on site and inspected range and found back element has failed, took one picture. replacement element is working properly, check on picture, job complete"
We serviced a
KITCHEN AID VENT HOOD
Model n/a
Near Leander, TX 78645
Vincent
Job Details: 08/08/2022
"Arrived on site for vent hood chimney, inspected unit and work area. Took off the vent hood chimney and the power/controller box had been modified to fit behind the vent hood chimney. Called tech support Kirt SR 7734306420 and sent pics and tech support said do not touch. Re assembled unit and CX would have to take it with builder . Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Georgetown, TX 78626
Gerry C
Job Details: 08/08/2022
"Arrived to instal previously diagnosed and ordered part. I applied the strengthener to the drip pan and ensured the bow was corrected. The interior of the unit was cold and dry as expected, after correction from prior repair. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 08/08/2022
Arrived onsite and found complaint of water catching on the shield and dripping after cup is removed. Advised customer that the shield can retain water and drip. Advised that a tube extension could be used to eliminate the dripping. Also advised and instructed on the water cooling reservoir design and limitations.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/08/2022
"Arrived onsite for unresponsive and found bad latch and control. Repaired by replacing the latch and the control, all checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Pflugerville, TX 78660
Wesley
Job Details: 08/08/2022
Arrived onsite for stuck filter and provided customer instruct on changing the filter. Customer unable to remove filter without instruction. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Scott
Job Details: 08/08/2022
"Arrived on site , replaced element . Ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Buda, TX 78610
Kevin
Job Details: 08/08/2022
"Arrived on site and inspected washer and found customer hears Screeching noise during the beginning of the spin cycle. Disassembled washer and did not see any issues but gear case maybe starting to leak oil. Replaced gear case, cam kit, and belt, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78723
Wesley
Job Details: 08/08/2022
Arrived onsite for burnt power block and repaired dryer by replacing power block all checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78633
Lou
Job Details: 08/08/2022
"Arrived on site to inspect washer load & go not dispensing detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Manually tested the detergent dispenser and it dispensed the detergent. I demonstrated to the customer as well. I removed the dispenser and found it leaking detergent as well. I replaced the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 08/08/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps,in the FC=66 degrees & RC=54 degrees. Placed my gauges in the sealed system and tested the unit and found the compressor extremely hot to touch. The equalized pressures were good at 47psi. I tested the unit in diagnostics test #4. In subtest 3 pressures were high on the low side measuring at 325psi and -10 on the high side (photo). In subtest 4, low side =225psi and high side =+2 (photo). In subtest 5, low=275psi & high=-1. I inspected the FC and RC evaporators and found a ball of ice on both cap tubes and also found the suction line in the RC section badly corroded (photos). As I began to separate the cap tube from the suction line at the back of the unit, the cap tube broke (photo). I contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7734304397 and read a disclaimer. Bruce advised that the unit would be sent to engineering for review and someone would contact the customer in 24-48 hours. I advised the customer of my conversation with the manufacturer and provided them with the SR#. Unit reassembled and left unplugged for safety. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Round Rock, TX 78664
Vincent
Job Details: 08/08/2022
"Arrived on site for washer inspected unit and work area. Tested unit in diagnostics and there where no stored error codes. I then tilted unit backwards and found oil all over the gearcase area. I replaced the gearcase belt splutch kit,actuator, and tested capacitor and it was not reading to specs.Re assembled unit ,tested and unit is operating as designed. Job completed. No leaks detected at the time of service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Cedar Park, TX 78613
Vincent
Job Details: 08/08/2022
Arrived on site for washer. Inspected unit and work area. Entered diagnostics and found no stored error codes. I then tested unit and found stator noises. I gained access to stator and found a bolt that hold the stator in place had backed out and was free spinning. I reinstalled bolt and then tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID RANGE
Model KDTE204KPS0
Near Pflugerville, TX 78660
Kimo
Job Details: 08/08/2022
Arrived onsite for rand with bundle of wires sticking out from under control panel. Upon inspection I found that the wiring was good no exposed wires or pinched wires.I checked the functionality of the unit and found unit operating as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Wesley
Job Details: 08/08/2022
Arrived onsite for no ice and found water not turned on to unit. Turned water on to unit. All checks good. Advised office on repair.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Austin, TX 78744
Scott
Job Details: 08/08/2022
"Arrived on site , replaced control. Preheated oven , all checked normal.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Hutto, TX 78634
Kimo
Job Details: 08/08/2022
Arrived onsite for range with a front right burner that is not working. Upon inspection I found that the front right burner was burnt out. I replaced the burner and tested the unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Kimo
Job Details: 08/08/2022
Arrived onsite for a rang that has a dented control panel. Upon arrival I installed new panel and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Temple, TX 76502
David Z
Job Details: 08/08/2022
"Arrived on site to diagnose refrigerator not cooling. On arrival customer said freezer was cooling, but RC was not. Found evidence of an air leak around FC door, which allowed excess moisture to freeze in the return vents. Steamed ice out to allow unit to return to normal function and verified proper airflow. Unit is also in the garage, and is not a garage approved unit. Failures can also be due to cabinet getting overheated. Advised customer of findings and to make sure doors are fully closed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
David Z
Job Details: 08/08/2022
Arrived on site to install new heater per SP W11540964. Installed new element and tested unit. Verified no water leaks or damage. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Johnson City, TX 78636
Andrew
Job Details: 08/08/2022
"Arrived on site to replace element per special project. Replaced element, unable to test as customer had unit pulled out and completely disconnected from power, drain and water. Also had wash motor removed. Did find old element had bushings missing causing leak. Obvious signs of leaks from element onto wash motor and framing. Recommend replacing sump assembly. Advised customer to contact whirlpool for additional repairs. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blanco, TX 78606
Andrew
Job Details: 08/08/2022
"Arrived on site to test unit for not washing. Found drain pump not connected. Secured connection, tested unit, unit ran diagnostics no problem. Put unit into normal was cycle and unit advancing as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78738
Luis
Job Details: 08/08/2022
"Arrived on site. Defrosted evaporator replaced harness,thermistor,control and ui powered unit on,compressor and fans powered on good air flow."
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Leander, TX 78645
Vincent
Job Details: 08/08/2022
"Arrived on site for cooktop, inspected unit and work area. Tested unit and found right burner not igniting correctly. I replaced the burner head and same issue. I turn on all burners and found air draft blowing towards the left of the unit and not letting the burner ignite very well. I called thechline and spoke to Kirt SR#7734306232 and I explained of what I found, thechline said to test it with a pan and see how it reacts, and it was better. Unit is operating as designed and there not much to do with the air draft. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lago Vista, TX 78645
Vincent
Job Details: 08/08/2022
"Arrived on site for dishwasher heater replacement. Inspected unit and work area. Ran unit in diagnostics mode, no error. Gain access to the the heating element Installed new heating element and ran unit in test mode. No water leaks detected during service.job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lago Vista, TX 78645
Vincent
Job Details: 08/08/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to element and replaced it with new one. I then tested unit in diagnostics and tested good. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/08/2022
Arrived on site to install heating element due to recalled gold colored bushing element and dishwasher. Upon arrival confirmed issue in Maid required repair Denver assembled and tested unit and found unit functioning as designed with no leaks call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Smithville, TX 78957
Joe Z
Job Details: 08/08/2022
Arrived onsite for Freezer Light Not Working - SP W11460554F - Special Project S191AQ - PRE-ID W10695459 . Upon arrival inspected unit and found FC led out. Replaced FC module. Unit now operates as designed. Called techline. Tech gave SR#7734303633
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 08/08/2022
Arrived onsite for F8E4 - Error Code. Upon arrival inspected unit and got F8-E4 float switch open/ overfill. Found water leaking from copper fill line. Advised customer that this I a plumbing issue and need to contact a plumber. Recommend to customer to have copper line replaced with flexible hose. Uploaded pic on SD
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Kyle, TX 78640
Leonardo
Job Details: 08/08/2022
Arrived on site to test unit for oven temp not getting to 350?. Test unit and found bad sensor. Replaced sensor test unit and calibrated unit to average to to be between 350-365. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/08/2022
Arrived on site to test unit for unit not sitting correctly. Test unit and found bracket broken. Replaced bracket and screws and leveled unit correctly job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Killeen, TX 76542
Tyler
Job Details: 08/08/2022
Arrived on site for refrigerator needing previously diagnosed sold system. Upon arrival uninstalled dryer as well as compressor but during refrigerant recovery found all refrigerant had recovered. Installed uv dryer and compressor then pulled vacuum after charging unit with 140 psi of nitrogen. Confirm there are no leaks in the system and recharge system at 5.25 ounces of refrigerant per manufacture specs. Found unit functioning as designed and inform customers allow 24 hours to stabilize temps. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
David S
Job Details: 08/08/2022
Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I calibrated the unit and ran a diagnostics cycle. The unit is working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Spicewood, TX 78669
David S
Job Details: 08/08/2022
Arrived on site for rack wheels being broken. I inspected the unit and work area. I replaced the left mount with new. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lorena, TX 76655
Jonathan M
Job Details: 08/08/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer dishwasher falls within the parameters of the service pointer. I replaced the heater and ran the unit through an auto test. The unit ran as designed with no leaks present. Advised the customer to keep it on the unit over the first few cycles just to be sure that everything is working properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Marcos, TX 78666
Andrey
Job Details: 08/08/2022
"Arrived on site to test unit for humming noise, tested unit found unit is pushed back all the way causing water line to vibrate against unit body, creating humming noise, pulled unit 1 inch away from wall the secured water line properly, noise is now gone, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McGregor, TX 76657
Jonathan M
Job Details: 08/08/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer dishwasher falls within the parameters of the service pointer. I replaced the heater and ran the units through an auto test. The unit ran as designed with no leaks present. Advised the customer to keep it on the unit over the first mo cycles just to be sure that everything is working properly. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/08/2022
Arrived onsite for a n oven that had th inner glass of their lower oven shatter. Inspected unit and work area. Did confirm the issue was due to thermal expansion and a faulty piece of glass. Removed all glass and replaced the inner glass. Tested the unit on a 400?F bake cycle. The unit began to work as designed. Call complete.
We serviced a
GE DISHWASHER
Model ZDT975SPJ2SS
Near Austin, TX 78733
Leonardo
Job Details: 08/08/2022
Arrived on site to test unit for unit leaking. Test unit and found water coming from bottom of the unit. Test unit and found broken fill valve and unit not draining and unit completely dead. Will need new fill valve and control and ui and drain motor
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrey
Job Details: 08/08/2022
"Arrived on site to test unit for filling and not washing, customer stated that there is detergent on his clothes when cycle completes and it does not agitate, put unit into diagnostics, found all components running properly, customer put a load of clothes in washer, noticed that it was not loaded properly, advised on proper loading procedures, customer also dumped detergent all over the agitator also not correctly, advised customer to put detergent on bottom of tub before loading clothes, opened to cover and showed customer that the agitator is working properly, call tech line and to document my findings, SR#7733898682, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near New Braunfels, TX 78130
Andrey
Job Details: 08/08/2022
"Arrived on site to test unit for frost buildup, tested unit for FC thermistor out of range, exposed evaporator and found defrost system failure, tested heater and got good resistance, inspected door gaskets and both are sealing good, replaced thermistor and control as precautionary, powered on unit, evaporator fans running good, defrost heater is heating, unit developed a good frost pattern, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near New Braunfels, TX 78132
Andrey
Job Details: 08/08/2022
"Arrived on site to replace heating element, per service pointer, replaced heater leveled unit, tested unit unit now running as designed no leaks detected job complete"