We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/23/2022
"Arrived to instal previously diagnosed and ordered parts. I was able to removed the broken off drive tube portion of the basket and removed and replaced the basket after removing plastic fouling from within the tub, from the basket balance ring. I replaced the tub ring due to contact wear and the suspension due to the right rear suspension rod not dampening as it should. I calibrated the unit and then tested in manual mode and then automatic mode. The unit operated as designed and no leaks were observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/23/2022
"Arrived to inspect no draining. I found the CX had recently had their garbage disposal replaced and the knockout plug within the drain connection was not removed. I removed the plug and tested and the issue was resolved. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/23/2022
"Arrived to inspect code and no operation. I verified the 4-3 code and inspected the unit. During testing and after I unplugged and reseated the motor connector at the control, the unit started working as designed and I could not recreate the issue. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Leander, TX 78641
Gerry C
Job Details: 07/23/2022
"Arrived to instal unit. The CX had already performed most all of the instal and the gas connection and tested was required. I used gas certified sealant tape on all threads and verified a clean surface in the flare compression fittings. After making the connections, I tested all connections several times under various conditions and found no evidence of any leaks. Operational test good.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Gerry C
Job Details: 07/23/2022
"Arrived to inspect ignition issues. The CX described an issue where the unit would not engage the spark ignition and it lasted for several days and then began working again, with no intervention. I inspected the cooktop and found no signs of issue, I advised the CX that since the operations resumed, it is unlikely that any repair is required. I verified the electrical connection was fully seated at the outlet and moved it to the top receptacle, to prevent accidental contact with items in the cabinet. The unit had a very good ignition spark generated during testing. Operational test good, no gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/22/2022
Arrived on site to test unit for unit not heating. Test unit and found heating element getting hot. Advised customer to use rinse aid to help unit dry better due to unit being plastic inside job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS03
Near Lakeway, TX 78734
Leonardo
Job Details: 07/22/2022
"Arrived on site to test unit for unit giving F6E8 error code ui lost communication. Found interior light not on, will need to replace fuse and console and appliance manager and control boards ; ordrng 1 W10887855 (Panel control) and 1 W11188752 (Fuse) and 1 2hour (2 hour)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that when dispensing water, the unit leaks water at the bottom left hinge of the left FC door. I removed the kickplate and tested the dispenser and found water leaking from inside the door from the dispenser tubing. Also the ice maker recently stopped working. When I tested the ice maker, I had the FC door open and the door switched closed and the ice maker failed to harvest. When I began to close the door, the ice maker began to harvest. Due to recent repairs on the harness at the left hinge, its possible that the wiring is beginning to separate. I was able to get the ice maker to go through a full harvest and water dispensed into the tray. If it doesnt work, they will purchase a new unit. Customer placed a sign on the water dispenser to remind them not to use the dispenser. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC evap fan motor/harness and RC evap drip pan kit. I repositioned the RC evap thermistor and secured it to the suction line with foil tape and ziptie; followed the service pointer for the drip pan kit and sealed off the drain tube at the back of the unit. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2022
"Arrived on site to inspect wall oven door issues. Upon further inspection, I found the bottom portion the outer door panel appeared to,be warped or bent outward (photos). Also the vent cover is bent. I advised the customer that if the unit is out fo the 30 day cosmetic warranty, they would have to purchase the outer door panel and vent cover. Spoke with their builder and he advised he was on site during installation and that it was documented on the installation receipt that the door and vent cover were bent. I advised the builder that unless we have something in writing showing the model number and date of installation and its within the 30 day cosmetic warranty, I cannot replace the parts unless /// for. I advised the customer when our service ticket was created and it appears that the unit was installed out of the 30 day cosmetic warranty. I advised the customer if they could provide something that showed the date of installation, along with the model/serial number of the unit and its within the 30 day warranty, then contact our office and provide this info and we can order the parts and get the unit repaired. Unit is operating as designed. Job completed."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSJ
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the unit on Bake at 350 degrees. The ignitor failed to fully illuminate and heat the burner. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bartlett, TX 76511
Lou
Job Details: 07/22/2022
"Arrived on site to inspect washer agitation issues. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing and found when the unit agitates, the entire basket turns back and forth and not just the washplate. I tilted the unit back and found the actuator/shifter hook was not engaged with the cam. I removed and replaced the actuator/shifter and calibrated and retested. Unit is operating as designed. Customer provided POP for warranty . No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Jarrell, TX 76537
Lou
Job Details: 07/22/2022
"Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop burners and they operate as designed, but the cooktop on/cooktop hot indicator on the control does not come on. I tested the bake and broil functions and did not hear the relay kick on at the control. I tested voltage at the terminal block and got 243V. Tested bake function and tested voltage at the element connectors and got 0V. I removed and replaced the main control and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Jarrell, TX 76537
Lou
Job Details: 07/22/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit display blank and non-responsive. Found the breaker is on. I pulled the unit out from the wall and tested voltage at the main control and only got 120V. I cycled power at the breaker and rechecked voltage and got same results. Tested the fuse and its good. I recommended that the customer have an electrician, possibly the builders electrician, take a look at the wiring at the wall and the breaker. Advised the customer that once an electrician checks the wiring/breaker and the unit continues to fail, to schedule service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Jarrell, TX 76537
Lou
Job Details: 07/22/2022
"Arrived on site to drop,off part. Customer did not answer door so I left the part on the front porch at the front door (photo). Took photo of part before leaving it showing its not damaged (photo). Job completed."
We serviced a
KITCHENAID COOKTOP
Model KGCU463VSS01
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2022
"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all four burners and found all four flames are low on a high setting and when changing from high to low, the flames dont change. I checked the propane tank pressure outside and its at 80psi. I am ordering the regulator and CNOTE-LSO and Che dukes return service for 08/02/22. No gas leaks detected during service.; ordrng 1 WP9759091 (Regulator) and 1 CNOTE (LSO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Luis
Job Details: 07/22/2022
"Arrived on site for no cool. Powered unit on compressor powering on then shutting off,diagnosed a defective compressor. Replaced the compressor the drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,compressor powered on. Adjusted fresh food door,remolded door gasket."
We serviced a
KITCHENAID REFRIGERATOR
Model STICKER REMOVED
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2022
"Arrived on site. Installed foam block kit,installed 60? defrost bimetal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78738
Luis
Job Details: 07/22/2022
"Arrived on site for no ice. Diagnosed a defective icemaker,installed updated icemaker kit,power cycled unit icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78733
Luis
Job Details: 07/22/2022
"Arrived on site. Found freezer not freezing correctly,removed fresh food evaporator cover,found corrosion tubing and traces of oil on the evaporator,informed customer sealed system work will be needed
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Dripping Springs, TX 78620
Luis
Job Details: 07/22/2022
"Arrived on site for cooling complaint. Found evaporator incased in ice,unit not running through a self defrost cycle,ordering control,ui,thermistor and harness ; ordrng 1 W11546609 (Main control) and 1 WPW10384183 (Thermistor) and 1 W11546681 (Harness) and 1 W11546981 (Heater) and 1 W11216949 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78733
Luis
Job Details: 07/22/2022
"Arrived on site for beeping noise. Found control shutting itself on and off diagnosed unit will need the updated kit,part is on backorder gave customer 2 options. 1: wait for part to become available 2: remove control and send to be rebuilt. Customer requesting to order part and wait till available.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Matthew
Job Details: 07/22/2022
Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found no stored error codes. Ran test and found no issues. Found that the noise customer was experiencing was the normal operating sounds of the drain pump and shifter. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78704
Matthew
Job Details: 07/22/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Austin, TX 78704
Matthew
Job Details: 07/22/2022
"Arrived onsite for washer still not spinning clothes out completely. Upon arrival inspected unit and put unit in diagnostics. No error codes at this time . Disassembled unit and inspected belt and pulley. Both looked good. While isolated ran motor and found motor was failing internally.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS1
Near Austin, TX 78704
Matthew
Job Details: 07/22/2022
Arrived onsite for damaged panel. Upon arrival found outer panel was rusting and dented. Replaced panel. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Manor, TX 78653
Matthew
Job Details: 07/22/2022
"Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Unit is in storage garage at complex. Found that upon startup, while running, and turning off, the compressor is knocking badly. Unit will need a compressor replacement. Unit is still currently cooling. Ordering ss replacement. 2 hrs. Office to reschedule ; ordrng 1 Ssrepair"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78703
Matthew
Job Details: 07/22/2022
Arrived onsite for loose water filter housing. Upon inspection found failed housing cover. Need to order cover and bringing back housing. Office to reschedule ; ordrng 1 W11501035 (Filter cover)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Paul
Job Details: 07/22/2022
"Arrived onsite for a washer not spinning. I found the cam had broken but I also found where there has been a slow water leak that damaged the gearcase and actuator. I replaced the gearcase, cam, and the actuator. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5110311
Near Hutto, TX 78634
Paul
Job Details: 07/22/2022
Arrived onsite for a refrigerator not making ice and the ice cream is a little soft. I checked the FC temp and found it at 16 degrees. I found it cycling between 12-20 degrees keeping the harvest temperature borderline. I adjusted the thermostat to keep the freezer at 0 degrees and as soon as it was at 10 degrees the icemaker went into a harvest and filled with water. I went over with the customer how to adjust the controls. The unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TD0
Near Hutto, TX 78634
Paul
Job Details: 07/22/2022
Arrived onsite for a refrigerator not dispensing ice. I found the rotors teeth in the ice bucket all bent up and binding on the stationary teeth. I replaced the ice container and tested the unit. All is working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5757579
Near Round Rock, TX 78664
Paul
Job Details: 07/22/2022
Arrived onsite for a refrigerator that is freezing product in the deli drawers and not dispensing ice properly. I found the bottom right side of the UI panel not clipped on correctly. I found the dispenser spring installed backwards causing the actuator to have to much pressure put on the arm and not engaging the switch every time. I corrected the spring and the dispenser works correctly every time. I checked the temps and found the freezer getting to - 4.5 degrees and the crisper drawers at 36 degrees with the sealed system components running. I adjusted the temp and the dampener and explained to the customer that the return air vent is located above the crisper drawers and cold air will migrate back into the refrigerator thru the return when the fan turns off causing the sub zero air to enter the drawers and freeze product. After explaining how to set the dampener and thermostat the customer will monitor and adjust as needed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Round Rock, TX 78665
Paul
Job Details: 07/22/2022
Arrived at customer house for no ice issue. On inspection found the icemaker running a continuous harvest mode and no heater or water turning on. I replaced the icemaker and tested the unit in harvest. The icemaker filled with water and is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Paul
Job Details: 07/22/2022
Arrived onsite for a range with the left front burner not lighting and some rust starting. I didnt find any rust and I went over with the customer how to clean the cooktop. I found the ignitor with a hairline crack in the porcelain causing it not to ignite correctly every time. The burner needs to be replaced. Ordering WPW10515455 burner head. RS for Fri 7/29/2022.; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78744
Scott
Job Details: 07/22/2022
"Arrived on site , replaced control and line filter . Double checked drain pump, resistance checked normal. Ran calibration and diagnostics wash tests. All checked out normal. No water leaks detected at time of service. Job complete Did recommend getting an appliance surge protector."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Scott
Job Details: 07/22/2022
"Arrived on site for dishes still damp after load . Ran diagnostics. No error codes and heater is coming on . Instructed customer to start using rinse aid . No water leaks detected at time of service. Talked to EB , waiting to hear back on Spoc . No money collected. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Scott
Job Details: 07/22/2022
"Arrived on site for bottom of oven warpped causing oven not to heat evenly and enamel paint cracking and miss colored and door gasket falling apart . Tried to bend bottom back into shape , unable to get correct shape back . Replaced bottom and door gasket . All checking normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78747
Scott
Job Details: 07/22/2022
"Arrived on site for dead microwave . Outlet is getting voltage. Checked both ceramic fuse and cavity thermostat, both are good . Replaced control and unit is powering up . Now heating to WP specs . No other issues found . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78744
Scott
Job Details: 07/22/2022
"Arrived on site for dishwasher not turning off . Customer stated turned unit on and when he came back after work ( 8hrs) washer was still running . Ran diagnostics, no error codes . Unit ran test wash and heater is coming on . Checked control , found no faults. Called tech line . Ran finds past them . Recommended no replacement of parts today . Also spoke with safety Sr 7734172970 . No water leaks detected at time of service. Job complete"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78744
Scott
Job Details: 07/22/2022
"Arrived on site for oven not heating . Found no voltage to igniter. Found wires shorted at valve due to being cut by cover in back . Spliced wires back together . Igniter still not getting voltage , checked and found control had shorted as well . Replaced control . Unit is now heating oven . All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/22/2022
Arrived on site for washer needing previously diagnosed parts. Upon arrival installed parts. Reassembled and tested unit. Found breaker not tripping. No leaks present and unit functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/22/2022
"Arrived on site for dishwasher showing f8E4 error. Upon arrival confirmed complaint and found f8E4 was only error in diagnostics. Upon further inspection found no failures in fill lines, drain hoses, or door seals. Ran unit for over 30 minutes and found slight drip from sump seal due to loos screw mounts in tub area. Tightened mounts then ran unit and leak has stopped. Unit now functioning as designed. Call complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 07/22/2022
"Arrived on site for dryer not heating each cycle properly. Upon arrival confirmed issue. Upon further testing found element not grounded, coils healthy in appearance, and at 9.7ohms. Also found all thermal fuses, stats, and limiters within manufacturing specs. Found stable 240v. Found signs of clog within venting of home with test kit. Instructed customer on needing a dryer vent cleaning preformed in order to insure no further failures occur. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2022
"Arrived on site for washer tripping breaker mid cycle. Upon arrival found no errors. Found motor windings ohming at 6.2 but after running a diagnostics tests I found resistance quickly changed 10ohms, indicating it was failing after runn8ng for to long during cycle. Replaced motor and capacitor. Reassembled and tested unit and found no changes in resistance to pump, motor, etc. washer no functioning as designed with no leaks. Instructed customer they would need electrician if issue did come back to verify power supply/outLet integrity"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Nolanville, TX 76559
Tyler
Job Details: 07/22/2022
Arrived on site for dishwasher making grinding noise. Upon arrival confirmed complaint customer also stated ui wasnt alsways responsive. found drain motor as cause of noise. Found no debri in sump or motor. Found f5E2 in diagnostics. Tested door switch and found no failures. Found ACU sending incorrect voltage to ui as well as not sending door switch activation. Also found spray arms clogged.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Killeen, TX 76549
Tyler
Job Details: 07/22/2022
Arrived on site for refrigerator leaking water from leftside rc door and down front of unit. Upon arrival confirmed complaint and and found ice forming together in bucket and melting down into dispenser comp. Doe to ice door flap not sealing shut. Will need office to reschedule once availability of part is known.; ordrng 1 WR17X36026 (Ice door chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 07/22/2022
"Arrived on site for refrigerator, CX was not home he left key for me to enter. I tested unit and the ice door Shute was not opening all the way, when I swapped the parts from other door I didnt install it correctly. I have fixed the issue and its now operating as designed. No leaks where observed during service. Job completed. I placed key back in its original spot and called CX to let him know of my findings."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Leander, TX 78641
Vincent
Job Details: 07/22/2022
"Arrived on site for dryer, inspected unit and work area. Found door catcher broken. Replaced parts with new one and tested. Unit is now operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX700XL1
Near Leander, TX 78641
Vincent
Job Details: 07/22/2022
"Arrived on site for washer, inspected unit and work area. Inspected unit and found gear oil all over the walls and floor. I did not test unit since its badly leaking. Unit would need a new gear case and clutch,
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Leander, TX 78641
Vincent
Job Details: 07/22/2022
"Arrived on site for range, inspected unit and work area. CX complaint was oven door would come off from the receiver. I found the right hinge damaged.Removed old hinges and replaced with new ones. Tested unit and its now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Vincent
Job Details: 07/22/2022
"Arrived on site for bottom trim being damaged by electrician, inspected unit and work area. I removed old trim and installed new one. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Vincent
Job Details: 07/22/2022
"Arrived on site for oven, inspected unit and work area. Set unit in diagnostics and found error code store F6E4, control will have to be replaced to fix the issue. Gain access to control and replaced with new one. Turn power back on and tested. Unit now operating as designed. Advised CX to make sure unit stays connected to WiFi to receive the proper updates and keep time. I preheat oven to 350? and its heating as it should. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Vincent
Job Details: 07/22/2022
"On site for dishwasher, inspected unit and work area. CX explained lower spray arm would fall. I inspected the spray arm and found it broken from the retainer tabs. Replaced the spray arm and tested. Unit is now operating as designed. NO leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Vincent
Job Details: 07/22/2022
"Arrived on site for cooktop, inspected unit and work area. Tested unit and found middle burner simmer orifice clogged, I cleaned it out and tested. I adjusted all. Burners flame and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andice, TX 78628
Vincent
Job Details: 07/22/2022
"Arrived on site to install previously diagnosed parts, Inspected unit and work area. CX had moved refrigerator into the garage and I was unable to test the ice maker water fill because there is no water connection. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for no light, tested unit found bad light bulb, replaced light, unit now running as designed, job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRFC302EBS
Near San Marcos, TX 78666
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for ice on bottom of freezer, tested unit found drain tube clogged, cleared ice and unclogged drain tube, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Lockhart, TX 78644
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for F2E2 error, tested unit found error present, split door and found control and door padding bad
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Luling, TX 78648
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for squeaking noise during fill, tested unit found water valve squeaking and not letting enough water through, replaced valve, tested unit, unit now running as designed , no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for not making enough ice, tested unit found ice machine in harvest mode, ice thickness is good but not making enough ice, found bin thermistor out of range, replaced bin thermistor advised customer to monitor, and if ice production does not improve to call us, at this time job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near New Braunfels, TX 78132
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for wash motor error, tested unit found wash motor not engaging replaced wash motor tested unit,unit running as designed, no leaks detected job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near New Braunfels, TX 78130
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for burners not igniting, tested unit found front left burner is taking longer then usual to ignite and simmer is only working on half the burner, all other burners are working properly, will need burner head to fix issue ordering part , off to reschedule ; ordrng 1 W11443594 (Front left burner head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Canyon Lake, TX 78132
Andrey
Job Details: 07/22/2022
"Arrived on site to test unit for dripping water and uneven doors, tested unit found ice maker over filling with water and leaking out, inspected ice cube and found some are still lines and some good,, due to lots of construction in the neighborhood irregular water pressure are causing this issue recommend replacing dual water valve and installing a pressure regulator, ordering pressure regulator and ice maker as precautionary, office to reschedule ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water supply line) and 1 W11483245 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap has excess ice from previous air leak but is defrosting as bottom of coil is clear. Advised customer on findings and best ways to resolve and prevent issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose an oven that is not heating. Found unit only recieving half power and homeowner will need an electrician to correct issue.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Austin, TX 78753
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found control not fully mounted preventing buttons from being pressed. Remounted control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78753
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found bail arm too stiff to operate properly and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found when icemaker was installed heater wasn't plugged in. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 07/22/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR RANGE
Model JGS1450DB0
Near Round Rock, TX 78665
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a range that is not baking. Found cooling fan error appears when bake is selected due to failed fan. Replaced fan and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS2
Near Round Rock, TX 78664
Cliff
Job Details: 07/22/2022
Arrived on site to diagnose a microwave that isn't heating. Found failed magnetron and homeowner wants to replace it due to age and cost.; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cedar Park, TX 78613
David Z
Job Details: 07/22/2022
Arrived on site to install new heater per SP W11540964. Installed new heating element and verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
David Z
Job Details: 07/22/2022
Arrived on site to diagnose dryer that had run one cycle before it threw an error for F2E2. Tech sheet identifies issue as a UI internal error. Replaced fascia / UI and advised customer that they need to connect the unit to wifi to ensure software updates can push. Tested and verified unit powers on and runs as designed with no errors. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78717
David Z
Job Details: 07/22/2022
Arrived on site to diagnose refrigerator that was not cooling in the RC. Examined unit and found RC was warmer than average. Checked freezer and found fan was not running at all. Found power pin for wire was not seated in the harness. Reconnected and fan came on. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Park, TX 78613
David Z
Job Details: 07/22/2022
"Arrived on site to diagnose refrigerator that wasn't fully cooling in the RC. On arrival checked Temps and found RC top shelf at 37, with roughly 40-43 on bottom shelf. Found the top shelf airflow channel was completely obstructed with jugs of water, limiting cooling capacity. Advised customer to make sure airflow channels stay clear as it's critical to cooling. Checked Temps of water in crisper drawer and found it at 41, which is within 2-4 degrees acceptable range. Reported findings to Chris at tech Line, SR 7734104421. Tech Line confirmed the average temp difference is 2-4 degrees. Unit now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Cedar Park, TX 78613
David Z
Job Details: 07/22/2022
"Arrived on site to diagnose dishwasher that wasn't heating. Examined unit and tested. Found overload was tripped on bottom of unit, and no error codes were showing. Reset overload. Didn't see any leak evidence or shorts. Tested and verified unit heating, issue was likely due to water that had dripped down from when unit was leaking. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
David Z
Job Details: 07/22/2022
"Arrived on site to diagnose refrigerator that is not cooling in the RC. Found thick ice buildup on evap cover. Tested thermistors at UI and found RC evap thermistor showing as shorted, and fan was struggling to start. Steamed out enough ice to access fan and thermistor. Replaced evap fan and thermistor and reassembled unit. Tested and verified unit working as designed. Customer advised they need to completely defrost the unit due to the huge amount of ice that had built. Explained proper way to defrost. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
David Z
Job Details: 07/22/2022
"Arrived on site to diagnose dishwasher that was not draining at all. Ran unit and confirmed pump is running, but no water moving. Checked disposal and found plastic knockout was still intact. Removed knockout and retested. Verified proper draining. Unit working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Austin, TX 78750
David S
Job Details: 07/22/2022
Arrived on site to replace the cooktop. I installed the new cooktop. I reassembled the unit and tested it. I found it working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
David S
Job Details: 07/22/2022
Arrived on site to replace the microwave bulb. I gained access to the bulb and replaced. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA15NRHS11
Near Austin, TX 78731
David S
Job Details: 07/22/2022
"Arrived on site for ice maker not producing Ice. I inspected the unit and work area. I found the unit filling and the recirculating pump working. I found the drain pump not draining. I inspected the grid cutter and found it broken. I gained access to the pump harness and found all three connections, drain pump, recirculating pump and water level sensor harness corroded, and broken. pumps, water level sensor, grid cutter and the main harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78731
David S
Job Details: 07/22/2022
Arrived on site to install previous diagnose parts. I followed service pointer W11092686 and replaced the parts accordingly. I reassembled the unit and found the fan working. I advised the customer to give the fridge 48 hours to cool down to proper temp.
We serviced a
WHIRLPOOL OVEN
Model JGS9900BDS
Near Austin, TX 78731
David S
Job Details: 07/22/2022
Arrived on site to install previous diagnose parts. I gained access to the harness and sensor. I replaced both with new. I reassembled the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
David S
Job Details: 07/22/2022
"Arrived on site for cooling issues in the fresh food section. I inspected the unit and work area. I found the fridge set to -3 in the freezer and 33 in the fridge. I found the freezer tempt at -2 and the fresh food section temp at 45. I gained access to the fresh food evaporator and found the suction line bent at more than 90 degrees restricting refrigerant flow. I showed the customer and explained what was going on, and how with the location and severity of the bend the fridge wont cool properly and there is no way to repair it. The customer stated she is still in the product exchange window with Best Buy and she will have the. Replace it. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QMX02
Near Austin, TX 78731
David S
Job Details: 07/22/2022
Arrived on site rc section not cooling. I inspected the unit and work area. I found the fc at 0 degrees and the rc at 60. I inspected the thermistors and found the return air thermistor reading 10 degrees after being removed from the fridge for 10 minuets. I installed the new thermistor. I set the unit to max cool so it will cool down quickly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78626
Gerry C
Job Details: 07/22/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the tub and spin basket, replaced them and the suspension, outer wrapper and installed the new wash plate, bolt, cap and agitator. I re-calibrated the unit and then tested twice in automatic service test mode. The unit operated as designed and no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Gerry C
Job Details: 07/22/2022
"Arrived to inspect no heat. I found the unit had all other functions but heat and there was line VAC present to the inverter line, measured at the microwave controller relay. Mfg tech Chris, SR# 7733603250 I discussed the issue and we watched the DCV line to the inverter and it did not react as expected. Mfg tech advised to replace the microwave control, inverter and magnetron as a set. I removed and replaced the parts and tested and the unit heated as designed. Operational test good."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Round Rock, TX 78681
Gerry C
Job Details: 07/22/2022
"Arrived to inspect noise and code. I found the unit had F3E1 and F8E1 stored in memory. I removed the back and cleared debris from within the air dome and hose connection and tested the unit. Two separate tests through service test mode passed and there were no errors generated. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Round Rock, TX 78664
Gerry C
Job Details: 07/22/2022
"Arrived to inspect gas odor. I found the air shutter on the venturi was incorrectly set and the fuel/air ratio was too lean, creating an incomplete burn and the consequential gas odor. I adjusted the air shutter to get a complete burn and ignition at the flame tube, instead of the prior flame kernel several mm from the tube, and tested. The raw gas odor issue was corrected and during testing, I found the vent hood above the unit was not vented to the outside and advised the CX to utilize nearby utility and powder room, powered-venting, to draw out expectant exhaust fumes from normal operation of the unit. Operational test good, no gas leaks detected during service. I contacted Whirlpool safety and advised of my findings, file# 7734109648. Concession generated due to installation issue- W13M0P0WL1."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78628
Gerry C
Job Details: 07/22/2022
"Arrived to instal previously diagnosed and ordered part. I re-formed the right RC door gasket via steady heat and after it was acceptably corrected from shipping, I removed the failed existing gasket and installed the replacement. I ensured proper fitment and tested. The unit was cooling as designed and the prior repair has held. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Round Rock, TX 78681
Gerry C
Job Details: 07/22/2022
"Arrived to inspect FC door issue. I found the door would not fully close and the lower gasket retention channel was warped, allowing excessive gasket movement and air leakage. The right RC door gasket was badly torn and requires replacement and the door will need shimming and bonding of the gasket channel. Tech GC please, no leaks observed during service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 07/22/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers model number and serial numbers fell within the service pointer range. Went to replace the heater and found water damage behind the unit due to a leak at the heater. See photos. Replaced the heater assembly and tested the unit and diagnostics. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Belton, TX 76513
Jonathan M
Job Details: 07/22/2022
Arrived on site for a dryer that is not starting cycles. Inspected unit and work area. Found the dryer would turn on and appear to start but the motor would not turn. Disassembled the unit and check the fuse. Found the fuse open. Did advise the customer that the thermal fuse blowing is usually indicative of a ventilation issue. The customer did explain that it does take a little longer to dry clothes than it used to. The customer has not had their events clean since they moved into their home seven years ago. Did advise them to contact a vent cleaning company to clean out their ducks. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Belton, TX 76513
Jonathan M
Job Details: 07/22/2022
Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Confirmed customers freezer door was dented and replace the door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Jonathan M
Job Details: 07/22/2022
"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the unit is freezing items that are against the back wall and items in front of it and theres refrigerator and its freezing items in the door. Is it advised to the customer that any items that are pushed up against the back wall prohibiting airflow can cause this issue due to freezer air being stuck and not able to flow freely. Whats the temperature of the refrigerator and freezer and found the refrigerator at 36?F and the freezer at -2?F. Ran testing on the damper door but could not verify whether the damper actually closed. Checked resistance on the damper and found it within range. Checked the thermistor and found the unit registering proper temperature is in the refrigerator and freezer sections. I did advise the customer that at this point, I could not verify any failures within their unit unless if it was control related. I could not verify though that that was the problem as the most likely issue was with their airflow and packing their refrigerator too much. Went over proper loading procedures and am having the customer see if the issue continues before repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Jonathan M
Job Details: 07/22/2022
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I confirmed the customer complaint and found the icemaker stuck halfway through an iced harvest cycle. Found no water at the bottom of the icemaker but the motor would not turn. Checked voltage to the icemaker and found proper voltage. Replaced icemaker and icemaker harness due to change in icemaker. Reassemble the unit and they found the unit finish out the harvest cycle and fill with water. Advise the customer to keep an eye on the unit and to call back if any other issues persist.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Temple, TX 76502
Jonathan M
Job Details: 07/22/2022
"Arrived onsite for a range that is not heating up to temperature. Inspected unit and work area. Ran the unit through diagnostic testing and found the bake element not heat. Removed the top cover and found the element bubbled and broken. Replaced bake element and tested the unit in a 375?F bake cycle. The unit is not working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/22/2022
Arrived on site for a washing machine that is not draining. Inspected unit and work area. Did confirm the customers complaint and tested the unit. Checked underneath the washer and found the wires that separated from the connectors. Reattached the connectors and was able to drain the unit manually. Went to test the unit in a cycle and found the unit attempting to drain during the entire portion of the cycle as it was filling. Power cycled the unit and had the same issue. Went to replace control but found the control set with me was not the right part. Ordered correct control and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11513246 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/22/2022
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Check resistance through my drain pump and found 20.0 kg ohms. Replaced the control and ran the unit through diagnostic cycle. The unit ran as designed. Had the customer run a load and call me back after the load had finished and the unit faulted after 20 minutes. I called whirlpool tech line and spoke to Austin SR# 7734178187. He advised to come back with the pressure hose but advised the issue would have to be either with the drain pipe back flowing, the pressure dome being clogged with debris, or a control issue. He advised to order the pressure hose and control just in case. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control) and 1 W11165546 (Valve) and 1 WP353244 (Pressure hose) and 1 W11396717 (Drain pump)"