"Arrived on site to inspect washer banging during spin cycle. Upon further inspection, the customer advised that the unit constantly bangs around during spin cycle and will walk out of place. I tested the suspension rods by pushing down on the tub assembly and letting go. The assembly popped straight back up as designed telling me the suspension rods are good. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. Customer provided some sheets that have been causing the most problems and while watching the customer place the sheets into the tub assembly, I noticed how the sheets will get bunched up during a wash cycle causing the unit to get off balance during spin. Also found the customer is using the Auto Sensing and not a deep water wash. I explained to the customer how the unit operates and then made recommendations on use and care. Recommended the customer perform a wash load using my suggestions and if the unit continued to fail to contact our office. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised they were putting the vent back in place and had unplugged the unit to do so. When they plugged the unit back in, it would not turn on. Customer provided a video of them boiling water and the venthood came on due to the sensor, but would not stay on when trying to turn it on. I gained access to the controls and disconnected the harness from the UI control to the splitter harness and inspected the connections and found no issues. I disconnected the splitter harness from the main control and found no issues. I reconnected all harnesses and plugged the unit back in and the unit is operating as designed. Based off my findings, one of the connections was not fully connected. I explained the customer of my testings/inspections. Unit is operating as designed. Job completed. No parts installed/no further charges."

"Arrived on site for F8E4 error and water leaking onto floor. Customer had video of water on the floor and water overflowing drip tray. Pulled unit and ran to inspect for leaks and found none. Did find that the drip tray was not in position correctly and the drain overflow tubes were not in position for water to catch and ended up on the floor . Diagnostics codes showed F8E4, F8E1, F8E6, F9E2 and H2O error while running normal cycle. Spoke to SW. Based off of reoccurring errors and intermittent water filling drip tray, ordering flow meter, inlet valve, dispenser, and control. Office to reschedule ; ordrng 1 W11535094 (Flow meter) and 1 W11412300 (Dispenser)"

"Arrived on site for not filling correctly and cycling correctly, upon arrival customer stated about basket banging cabinet. Ran diagnostics and There are no saved error codes. Ram automatic test and all components passed. Ran a normal cycle with laundry with no detergent. During washing process noticed lots of suds in water. After series of questions found customer is using cap full of detergent with water on auto fill. Instructed customer with detergent use, water fill selection, laundry loading and overall operation of unit during filling stage. Unit is operating as designed. No leaks present at this time. Job complete. No parts used"

WDF332PAMS0 Arrived on site for unit making humming noise. Confirmed humming noise was coming from the water valve. Inspected shut off valve to the plumbing and saw it was closed. Opened valve and water started entering tub. Ran over diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time. No parts replaced

"KDTM404KPS3 Arrived on site for unit tripping breaker. Upon arrival, customer presented melted tine retainer. Retainer was not installed correctly, therefore causing to detach and make contact with the heater during operation. Inspected heater for any residual plastics. Ran diagnostics 3 times and found heater to produce correct range amp draw. Ordering W11736466 tine retainer. No water leaks presented at this time. Office to reschedule ; ordrng 1 W11736466 (Tine retainer)"

WRF555SDFZ18 Arrived on site to replace ordered parts. Replaced W11661931 freezer fan motor and W11706229 reservoir assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to test unit for unit not heating and making loud noise. Test unit and found shorted diode and capacitor. Test magnetron and magnet broken, replaced magnetron capacitor and diode test unit by heating water for 2Minutes and unit test good and working as designed. Job complete. W11256462. WPW10693025. 8206562"

Arrived on site for refrigerator leaking in fc from ice maker. On arrival confirmed failure and found water frozen over in ice maker fill tray due to inlet valve slowly leaking over time. Found value will need to be replaced to resolve failure. Rescheduled customer for 07/17/24 and ordering valve WP2321753.; ordrng 1 WP2321753 (Value)

Arrived on site to replaced main harness. Replaced main harness test unit and unit test good unit filling with water no leaks present job complete.

"Arrived on site for washer running one load and then stopping half way thru second load . Ran diagnostics got 1-1 and 9-1 error codes . Found during test wash drain pump very loud and slow to drain ,ground switches are normal . Replaced pump WPW10730972. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived onsite for repeat wire harness failure and used new harness to repair, but found multiple breaks in the harness. Replaced control during diagnostics. Ordering harness for expedited service. Tuesday first call. W11643701, W11627413; ordrng 1 W11643701 (Harness wire)"

Customer canceled at door as unit is producing ice and currently has a full bucket.

"Arrived onsite for unit making thin ice. Upon arrival customer stated that for about 24 hrs the unit was making thick ice again. However this morning the unit was back to thin. Ran test and found flow from valve weak and did not fill the water reservoir adequately. Removed the filter and water flow was restored. Left filter out and customer will monitor production. If thickness returns. Customer will then try adding a new filter back in. If after a new filter is installed and thin ice returns, recommend replacing housing. Unit also has service pointer for Recirculating pump W11439191 with date code after 04/05/22. If thick ice is not returned to normal recommend returning with housing and updated pump. Job complete. No parts replaced on his visit"

Arrived on site to replace fractured motor. Replace motor and tested. Unit is functioning properly. Returning faulty motor . Job complete. Used w11026785

Arrived on site for unit not heating. Upon arrival inspected unit. Found that unit does turn on and cycles as if cooking normally but does not heat. Disassembled and found right side lower switch not engaging allowing high-voltage system to energize. Adjusted right assembly. Tested and you didnt is now functioning properly. Job complete. No parts used .

Arrived onsite and found unit console had not been secured properly at last service. Was able to secure and repair console without new parts. All checks good. Unit is now operating as designed.

Arrived onsite and installed the new gearcase with the correct shaft length. Unit is now operating as designed. All checks good. Advised customer on repair. W11393685

Arrived onsite for dishwasher with a error. On inspection found error F7E2 pump failure. Installed a new pump on the unit and ran diagnostics. Unit passed diagnostics with no issues. The unit is operating as designed from the factory. No water leaks detected during service. W11460946

"Arrived on site to replace bezel, strike and latch diagnosed on previous trip. Replaced latch due to internal failure, replaced strike due to broken in half, replaced bezel due to being bent and an incorrect angle to feed strike. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916 W11457841 W11545554"

"Arrived on site to inspect unit for broken latch/ strike. Upon arrival found strike broken, replaced broken strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11457841"

On arrival verified complaint of small flames on LF burner. Found adjustment screw is not working. Replaced valve w11620420 and still no change. Flame is barely there. Took off gas tube and verfied gas flow from valve. Attempted to blow thru gas tube and unable to get air thru. Will need w11590058 orf holder assy for new gas tube. Rescheduled for 7/19; ordrng 1 w11590058 (Holder orf)

On arrival confirmed complaint of no ice thin ice. Found per previous diag the recirc pump is barely pumping water and is showing the wrong water level. Replaced recirc pump under 1 year cod warranty and ran unit. Water level is now correct and has a good water flow. Job complete.

On arrival verified complaint of no ice. Inspection of ice maker shows no signs of wear. Attempted to jumper and it failed to function. Verified proper voltage to the ice maker replaced ice maker and ice maker then began to engage and start up. Unit is now functioning correctly. Installed wpw10300024 ice maker job complete

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water and wash motor coming on. Test temp of water and water was cold at 78?. Turned water at the sink and it took about 1:30 to get hot. Turned unit back on and water temp got to 106?. Drain water and filled unit back up and found water temp at 124?. Advised customer to turn water on at the sink to help the unit get 120-140? water to the dishwasher. Job complete. No parts used.

Arrived on site to test unit for fan blower not going in to medium or high speed. Test unit and found control not responding when hitting medium or high. Replaced control test unit and unit going in to low medium and high job complete. W11100652

Arrived onsite for FC with frost buildup. On inspection the installer had pulled on the left side of the fc door and the door was not synced up so when closed the left side was open by 1/2 in. Gain access to the rails and i sync the tracks up. Now the door operates as designed and no water was detected during inspection. No parts were installed.

"Arrived on site for noise complaint. Ran diagnostics no odd noise from evaporator fan or diffuser,ran compressor test noise is when variable speed compressor running at high speed normal operating sound due to variable speed compressor. No parts used."

Arrived onsite for previously diagnosed parts. Installed new ice bin door and now the air gaps are sealed. The unit is operating as designed and no water leaks detected during service.

"Arrived on site to replace previously diagnosed basket, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11513243"

"Arrived onsite for drain pump staying on. On inspection found the unit unplugged, I plugged the unit and the drain pump came on and ran for 2 minutes. Tested the drain and it ohmed on at 21 ohms. Gain access to the control board and the green led light was out. Installed a new control board and the green light is now flashing. Ran the unit in diagnostics mode and it completed with no issues. No water leaks detected during service. W11607637"

On arrival verified complaint of dented RC door. Replaced RC door and name plate and advised customer on proper use and care. Job complete installed door LW10912110 and name plate w11223753

"Arrived on site to replace previously diagnosed front panel, console assembly, latch, strike, lower rack and wheels,upper rack, cup holder and clips, left and right adjusters, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W10875388, W10756567, W11501779, W10910625, WPW10653840, WPW10544004, 2xWPW10663572, W11527890, WPW10740410, WPW10740408, 4xW10195416v"

"Arrived on site to test unit for nothing igniting, tested unit it found gas valve shut, open valve and tested, unit has extremely low pressure and is the same issue as last time, unit is a rental, advised customer to contact property management and get gas company to inspect gas lines and check pressure, at this time job complete no parts installed"

Arrived onsite and replaced the ice dispenser auger motor. Unit is now operating as designed. All checks good. W11671282

Arrived onsite for reported leak. Unit in wearhouse without hook ups or power capabilities. Provided visual inspection of water parts and was unable to locate any failures. Unable to provide thorough and comprehensive evaluation due to storage condition and lack of diagnostic accommodations. No details available as to circumstances of failure or even a confirmation of the complaint. Unit appears to be in good working order. No further recommendations at this time.

Ari end onsite for seal gapping causing leak. Replicated the leak and repaired by closing the gap. Unit is now operating as designed. No parts used.

Arrived onsite for dryer not heating and found power dropping due to poor outlet contact. Demonstrated and advised customer on findings. Dryer is good. No parts needed.

"Arrived on site to test unit for popping noise and no power, tested unit found breaker is not tripped, inspected entire harness and could not find any exposed and burnt wires, power unit on, ran multiple cycles with no issues preheated unit to 400, unit is running as designed, no leaks detected job complete no parts installed"

Arrived onsite for dishwasher motor not working. Found F4E3 pump motor failure error code. I found good voltage to the pump and motor but not running. I removed the old pump and motor. Replaced the pump and motor. Dishwasher is now running as designed. No water leaks are present at the time of service. Call complete. Installed W11613479 pump&motor.

Arrived on site to diagnose refrigerator not producing any ice. I tested the unit and found the icemaker will not cycle with the reset button. Found good voltage to icemaker. Motor appears to be bound in the icemaker and will not budge. Replaced with new icemaker and confirmed new icemaker cycles and fills as designed. Parts used - W11700250.

"Arrived on site to diagnose double oven with no power. Customer said it has blinked out and never came on. I checked the breaker box and found the oven breaker was tripped. I was able to reset the breaker. Unit powered on. Checked for errors and found several F6E0 errors for lost communication. Followed tech sheet and found no issues with either oven or control. I ran bake cycles on both upper and lower ovens. Found both had heated to 350 with no issues and breaker did not trip again. Advised failure may have been a power surge and I could not force the breaker to trip again. Unit working as designed at time of service. Customer has a concession to cover repair, W1BPGC0APL1. No charges on repair. Call completed with no parts needed."

WED5620HW2 Arrived to install previously diagnosed and ordered part. I removed and replaced the UI and the prior lighting issue was resolved. I corrected the venting mount and tested. Operational test good.

"KRSC703HPS05 Arrived on site to inspect noise. The customer advised they had heard a single instance of the machine making a bussing noise for approximately 20 minutes. I was unable to recreate the issue, but found the doors and cabinet out of alignment and adjustment. I corrected the door and cabinet issues and tested. The RC drawers were dragging and I applied MFG provided lubricant to the drawer slides and the issue was resolved. No leaks observed during service."

Arrived on site for dispenser issues. Power cycled unit from breaker tested dispenser unit working as designed.

Arrived on site. Called tech support sent pictures per tech support ordering a freezer door. SR# 7739429856; ordrng 1 W11178521 (Nameplate) and 1 W11374244 (Freezer door)

Arrived on site. Per tech support recommendations added sealer to gaps where liner is pulling away from cabinet. Used w10841140

"WED560LHW2 Arrived on site for unit stopping mid cycle. Upon arrival, ran Normal cycle with no clothes and unit went into cool down after 2 minutes. Proceeded to test on Time Dry and continuously ran monitoring for 7 minutes. Entered diagnostics and found no stored error. Proceeded to tape down door switch to test moisture while unit is running and door open. Continued to add water to moisture sensor and will not cut off on Normal Cycle. Called techline and spoke with Art SR# 7739488424. Techline stated there is no other steps to take and unit is functioning as designed. No parts replaced"

"Unit 5203 Arrived on site to replace heater harness assembly, control and thermistor diagnosed on previous trip. Replaced heater due to failure, replaced control due to not sending voltage to heater and thermostat for not telling compressor for turning off. Unit is now running as intended. No leaks present at this time. Job complete. USED W11566851 WPW10384183 W11650660"

Arrived on site to inspect unit filling with water but not advancing through cycle. Found drain kicking on as soon as unit is plugged in Ohmed drain found drain failed. Will need to order drain and return. Inspected harness and pressure hose found no visible cuts or damaged areas. Rescheduled for 7/17; ordrng 1 W10919003 (Pump) and 1 W11652038 (Harness) and 1 WP353244 (Hose)

"Arrived onsite for previously diagnosed parts. Installed gearcase,clutch,actuator and belt. Once the old gearcase was removed the shaft on the gearcase had movement of 1/2 in up down. Calibrated the unit and then ran diagnostic, the washer completed the cycle with no issues. The washer is operating as designed and no water leaks detected during service. W11454372 W10721967 W11611297 W11481722"

"Arrived on site to inspect unit for dripping into cavity while unit is off. Found valve failed and weeping. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11220230"

"Arrived on site to inspect unit for door not sealing. Upon closer inspection found gasket failed, replaced gasket, used heat gun to form seal, tested unit, unit is running as intended. No leaks present at this time. Job complete. W11574983"

"Arrived on site to test unit for unit not getting up to temp, tested unit found thermostat is reading 90 at room temperature of 71, replaced thermostat and preheated to 350, oven preheated to 385 and recovered to 350 with in 10 minutes, unit is now heating properly, explained to customer how calibration settings work and how to calibrate if needed in the future, job complete installed W10859573"

"Arrived onsite for previously diagnosed parts. The ice was over top of the thermistor when I arrived, installed the new thermistor onto the unit. I informed the customer to keep an eye on it to see if it will stop making ice. If the ice production continues after the new thermistor is installed the customer will call us. Order the control board if issue continues. No water leaks detected during service. WPW10511923"

"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I attempted to test the unit and found no power to the unit. Checked the breaker and found it to be a GFCI breaker and it was tripped. When I attempted to cycle the breaker on, it immediately tripped again. I advised the customer that they might want to have their builder check the breaker and they advised that it has been replaced twice. I was able to get it to cycle and I tested voltage at the outlet and got 250V from L1 to L2; 125V from L1 to N, and 125V from L2 to N. I verified the terminal block was wired correctly and plugged the unit in to test. I verified voltages at the block and placed the unit in diagnostics showing error code F1E1-main control fault. Cleared the code and continued with testing. Allowed the unit to operate on More Dry (customer setting) for approximately 10 mins and the unit operated as designed. I disassembled the unit and verified there were no breaks in the harness. Ohmed the motor, element, thermostats, cutoff and all are within ohms range. Due to the error code and following the tech sheet for the error code (pg.14 of Service Manual), I removed and replaced the main ACU and retested. After approximately 10 mins of retest, the unit continued to operate as designed. No lint observed during service, job completed. W11728016"

"Arrived on site ,replaced convection fan motor and burner knob W11687171, W11441001 . Didnt need control panel . Adjusted brackets and panel is sitting correctly . Tested unit . Fan is now quiet and not pinging . No gas leaks detected at time of service"

"Arrived on site ,replaced bake igniter and bake burner tube WPW10324262, W10764654. Ran preheat . Gas ignited on first click . Let unit run couple cycles . Range ignited each time . Normal. Temps . No gas leaks detected at time of service . Job complete ."

"Arrived on site to inspect cooktop burner issues. Upon further inspection, I tested all of the burners and found they are operating except for the center burner. When testing the center burner adjusting the flame from simmer to medium flame, the flame went out. Due to this issue, the center burner valve will need to be replaced. I am ordering the center burner valve and scheduled return service for 07/16/24. No gas leaks detected during service.; ordrng 1 W11246817 (Center burner valve)"

"Arrived on site ,replaced closer left hand fc door W11163783.. no new frost . Door is closing properly . Power reset IM . Ran harvesting and fill. Both completed . No water leaks detected at time of service . Job complete"

Arrived to a non working range. Upon arrival notice that the range had power . Client said range would power on but would not cancel. Tested the control board noticed the cancel button on the display was not making contact. Notified safety team under sr#7739458047. Replaced part# W11594224 under W1BOAZ1WPL1. Tested unit product is now working as it is designed. Call complete

"Arrived on site to diagnose refrigerator making noise when running. Customer clarified that the noise is coming from the icemaker, and they want to be sure that it's actually normal. I ran the icemaker and confirmed that this is the noisier of the whirlpool ice makers but is consistent and normal compared to all other low profile icemakers. The noise is normal operational for this model and is not an indication of failure. Unit working as designed. No parts needed. Went over normal operation and expected noises for unit. Call completed."

"Arrived to a top load washer making a knocking sound. Upon arriving customer provided video of knocking sound that was occuring when agitator moved cw but not ccw. Upon further inspection I found clutch and slider rubbing as well as gearcase internally broken. Replaced w10754448 clutch, w11449841 gearcase, and w10734521 slider. Retested unit with towels and found no leaks and noise no longer present. Call complete"

"Arrived on site to install refrigerator compartment door due to bulge in RC door. Replaced door and added badge to it. Verified proper fitment with no further rubbing. Parts used - W10912110, W11223753."

Arrived on site to replace both top rack stops due to cracked / falling off stops. Replaced both upper stops and verified proper operation. Parts used - W11545307 x2.

Arrived on site to install new fill Tube with heater due to frozen fill Tube caused by failed heater. Replaced tubing and verified icemaker filled. No water leaks found. Unit now working as designed. Part replaced - W11598790.

"WRF555SDFZ01 Arrived to install previously diagnosed and ordered part. I heat treated the replacement gasket and then installed and tested. The right door required shimming and after, the misalignment was corrected. No leaks observed during service."

"Arrived on site to install previously ordered part. Upon arrival, I am not finding a restriction in pressure hose. Ran diagnostics and get error code F3-E1 pressure system fault and F1-E1 main control fault. Found that there is voltages automatically energizing drain pump. Need to replace harness. Replaced harness W11665967. Test unit. During testing the control board is acting finicky. Unit begins filling in on its own intermittently as other strange things. Replaced control W11607637. Ran a normal test and unit fills correctly without drain pump energizing. Allowed normal cycle to continue through the process and begin washing. Unit operates correctly. Canceled the cycle and drain pump now energizes to drain out correctly. After all water drained the drain pump stop operating correctly. Unit is now operating as designed. No leaks present at this time. Job complete"

"RF362LXTB2 Arrived to inspect temperature issue. I retested the unit and found it well within MFG specified average temperature. I found the customer was referencing a temperature gauge and it was off by approximately 30 degrees, too cold. I advised the customer of my findings. Operational test good, warranty applied to service."

"WRS331SDHM08 Arrived on site to for door dent. Upon arrival, confirmed both doors were dented. Proceeded to replace LW11026355 freezer door, LW10912313 RC door and W11223753 badge. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for unit leaking at the regulator. Pulled unit out and test unit with bubble solution and found unit leaking from flex line and adapter connection. Took pictures and sent video to Michael the builder. Advised Michael that we dont install the flex line so he will need to get someone else to come replaced the flex line and adapter job complete. No parts used.

Arrived on site to test unit for smell and unit leaving water behind after cycle. Test unit and found unit not draining correctly. Test unit and found drain motor not finish drain due to over heating. Replaced drain motor test unit and unit test good. Job complete. W10876537

"Arrived on site to test unit for center burner not igniting half of the time. Test unit and found igniter not coming on, removed front cover for valves and found igniter harness for center burner coming off the valve not allowing the switch to turn to send power to igniter. Secured switch to valve correctly test unit and unit test good job complete. No parts used."

Arrived on site to test unit for upper rack falling. Test unit and found both tub wheels on left side and rights side broken making tracks come off the wheels. Also found adjuster wheel in right side broken. Will order new tub wheels and rescheduled for Friday 7/19 per customers request ; ordrng 1 WP8575897 (Tub wheels) and 1 Lconly (Lc only)

Arrived on site for Leds out. Special Project S84638. Found rc left side all 3 LEDs and right site bottom led are out. Replaced all (4) LEDs W11632139and have same issue. Called techline for assistance. Spoke with Joe. Am getting correct DC voltage from control. Tech Determined that there is an issue with internal harness. Tech said there is no repair that I can make. Has call being sent in for review. Sr# 7739486445. Job complete

"Arrived on site for F7E2 Error - Not Cleaning . Upon arrival, ran diagnostics and confirmed error code F7-E2 motor failure. Test unit and confirmed failure. Replaced sump and motor W11460946. test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for Fc door gets stuck. Upon arrival, inspected unit and found Fc left slide has failed. Need to replace slide. Had to drill out retaining rivet holding bracket to slide. Replaced slide W11658403and secured bracket with new rivet. Unit is operating as designed. Job complete"

Arrived on site to replace left side door that has failed. Replaced door W11610996 and replaced ui W11574767 due to mounting clip getting fractured during removal. Unit is operating as designed. Job complete

"Arrived on site for washer running one load and then stopping half way thru second load . Ran diagnostics got 1-1 and 9-1 error codes . Found during test wash drain pump very loud and slow to drain ,ground switches are normal . Replaced pump WPW10730972. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to install previously ordered part. Replaced drain pump W10876600. Test unit and is operating as de. No leaks present at this time. Job complete

"Arrived on site for dispenses water too slowly. Was not able to diagnose issue. Contacted office for assistance. Ordering valve, dual valve, filter, and housing. Office to reschedule ; ordrng 1 W11567335 (Valve) and 1 W11567408 (Dual valve) and 1 W11451366 (Housing) and 1 EDR2RXD1 (Filter)"

"Arrived on site to test unit for baffle missing. Inspected unit found screws have stripped out of the baffle. Replaced baffle (W10280771) and screws (W10853898) X2. Unit is now functioning as designed, job complete."

"Arrived on site to test unit for not cooling, customer stated that after he open the refrigerator it takes a while to cool off, tested unit found unit is cooling RC temperature at 36 and FC temperature at -1, unit is cooling properly, customer is using temperature gauges to monitor the fluctuations, explained to customer that the temperature gauge that he is using do not fluctuate fast enough to pick up the correct temp and at times will read 20- 30 degrees above set temp and thats why whirlpool does not recommend using them, unit is running as designed job complete"

"Arrived on site to inspect refrigerator no cool (Add-on). Upon further inspection, I tested temps in the RC=49 degrees and FC=19 degrees and the control was set on Max Cool. I inspected the air return and found it clear. I gained access to the evaporator and found it had a partial frost pattern (photos). I advised the customer of my findings and will need a sealed system repair. I pulled the unit out and checked the cap tube to find its copper. I am ordering the compressor, access valve, UV dye drier, NITROGEN, R600, CNOTE-2 HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-PLACE ON CANCELLATION LIST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 CNOTE (2HR JOB) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (COPPER CAP TUBE)"

"Arrived on site to test unit for noise, tested unit found fan scroll loose in housing causing a slight low tone rattling, added sound pads around fan scroll and between condenser and frame, noise is better but customer has multiple recordings of the noise and its coming from compressor when it is running is high RPM, explained to customer that compressor has multiple speeds and on high RPM the compressor does make a louder hum then usual, sent video to service management and was confirmed that that is normal operation, advised customer to call customer service and see what they can do for him at this time, unit is running as designed, no leaks detected job complete installed 4XW11113654"

"Arrived on site to test unit for latch issues, tested unit found broken strike, replaced strike and tested, unit is now running as designed, no leaks detected job complete installed W11457841"

Arrived onsite and found unit operating with failed ice production. Slow production. Replaced the icemaker. Unit is now operating as designed. Unit is less than 1 year old but is not registered with an entitlement page. Advised AEX claims and was advised to proceed to repair. W11700250

Arrived onsite and did not find the drain operating properly. Determined cause to be the stopper not removed from the disposal which was also new. Removed the stopper. Now the unit is operating as designed. All checks good. Advised customer on repair. No parts used.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2, F5E3, F5E4-all door lock errors and F0E2-oversuds. I cleared the codes and continued with testing and when the door was supposed to lock, it continued to make the locking sound several times and failed to lock. I stopped testing and went to unplug the unit and found the unit drain pan cracked at the drain (photo). Unplugged the unit and removed he bellow clamp and removed the door lock to find the brown wire on the harness broken at the molex connector (photo). I was able to get the brown wire and red wire connectors out of the molex and spliced the brown wire and reconnected the harness to the door lock and reassembled the unit to test. Unit is operating as designed with temporary repair. I am ordering the lower main harness and control and scheduled return service for 07/18/24. No water leaks observed during service. No parts installed.; ordrng 1 W11509207 (Lower main harness) and 1 W11549931 (Main control)"

"Arrived onsite for condenser rattle and dampened unit to eliminate rattling. All checks good. Advised customer on repair. Unit is now operating as designed, advised customer on repair. No parts used."

Arrived onsite for broken drain harness. Repaired by replacing the harness. Unit is now operating as designed. All checks good. W11591637

Arrived onsite and found unit operating with failed thermal fuse. Found poor airflow to be the cause. Advised customer to have duct maintained to prevent further overheating. Advised customer that if repeat overheating occurs and the cause is poor airflow the repair will not be covered under warranty. W10909685

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and the ice tray full of ice. I placed the unit in diagnostics and tested the ice maker and the ice maker arm slowly came down and went back up without extending completely and the control showed the ice maker bin full when the bin was not in place. I retested and the the bailing arm extended fully and the ice tray dropped the ice. I tested the fill tube and it filled the tray with water. Due to the bailing arm failing the first time, I removed and replaced the ice maker and retested and it is operating as designed. I cycled power to the unit to reset the controls. Unit is operating as designed. No water leaks observed during service, job completed. W10873791"

"On arrival verified complaint of not completing cycle, noise, replaced inner and outer basket and completed repair per previous diag. Unable to run full test cycle as customer does not have water currently to the house, ran spin test and verified function, unit is working correctly, job complete installed w10512164 outer and w10811960 inner basket no leaks detected during service."

On arrival verified complaint of no heat. Confirmed voltage and polarity are correct. Inspected heating element and found 240 at element but no heat. Found element is open. Replaced heater and unit is now working correctly. Job complete installed wp3387747

Arrived on site for microwave sparking/burning. On arrival found capacitor and diode had burnt up from grease. Replaced wpw105747736 and w11256462 diode. Tested unit and found microwave working as designed. Call complete

Arrived on site for dryer needing cutoff 279973. On arrival installed part and tested unit. Found dryer heating as designed. Call complete

Arrived on site for a defective handle. Found left side door handle defective replaced defective handle. Usedw1089l551

Don site for a wall oven that has a scratched piece in the middle. Inspected unit and work area. Customer had to wall ovens with a spacer in between the two that were scratched. I did confirm the customers complaint and replaced the spacer with one that was sent to her directly from whirlpool. The unit is now working an operating as designed. Call complete.

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer had the bat cover off the terminal block and advise that the power cord had melted and two wires were grounded. I did confirm the customers complaint and advise they will need a new power cord. Ordering the terminal block and rescheduled the customer to 7/16. ; ordrng 1 279320 (Terminal block)