Service History 351

Near New Braunfels, TX 78130
Noah D
Job Details: 02/10/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for sparking issues during cooking, upon inspection found the ceramics burnt, replaced all ceramics and tested. No problems found. Complete"
Near Austin, TX 78704
Wesley
Job Details: 02/10/2021
WASHER WHIRLPOOL WET4024HW0 Arrived onsite and repaired unit by retiring water to unit. All checks good. Advised customer on repair.
Near Seguin, TX 78155
Andrew
Job Details: 02/10/2021
FREEZER GE PFE28KSKFSS "Arrived on site to test unit for water leaking from FC. Found bottom of FC and drip pan completely frozen. Removed ice and cleared drip pan. Removed drain hose and cleared of foam obstruction, tested unit by pouring water down pan, unit works good. No leaks detected. Job complete."
Near Seguin, TX 78155
Andrew
Job Details: 02/10/2021
REFRIGERATOR GE GTS22WCPCRBB "Arrived on site to test unit for RC not cooling. Found FC evap motor was bad. Verified motor was receiving proper voltage. Replaced evap motor, unit works good. Also found RC vents were clogged with ice. Thawed ports out, tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/10/2021
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site to inspect ice machine for not producing ice, upon inspection found the grid torn to shreds. Customer stated the ice machine works but does not dump ice, replaced grid and tested. All functions returned. Complete"
Near Austin, TX 78728
David Z
Job Details: 02/10/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose MW oven combo with locked up screen. Power cycled unit and retested. Unit came back on and worked as designed. Checked for errors and found no error codes present. Unit is already connected to wifi which is tech lines first step. Advised customer on how to power cycle unit in case of software hang ups. All is now working as designed. Call complete.
Near Austin, TX 78723
Matthew
Job Details: 02/09/2021
WASHER MAYTAG MVWC465HW2 "Arrived onsite to replace previously diagnosed parts. Replaced cam, belt and gear case. Tested unit and unit is functioning properly. Job complete"
Near Belton, TX 76513
Tyler
Job Details: 02/09/2021
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site for dishwasher leaking after a previously repaired motor. Upon arrival I disassemble the unit and was able to verify after multiple back to back test at the motor itself was not the leak or caused the leak and that all previously repaired items were working as designed I did however find that the leak was not a matter of an immediate hardware failure so much as an overtime soap related hardware failure due to the fact that the door gasket and sweep seal were starting to corrode due to age and when the soap may contact it would lubricate the ceiling light water to pass through all over the floor. After getting authorization from the office and American home shield I was able to replace the door gasket as well as the door sweep and reassembled and tested the unit verify that the door seal on sweeper not showing any signs of further leaking or issues unit now functioning as designed call complete.
Near Austin, TX 78752
Jacob
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived onsite for freezer dripping water through the diffuser in to the refrigerator. the water fill tube to half fill the ice maker and the rest spilling into the refrigerator. Re attached ice maker and fill tube. No leaks at this time. Job complete"
Near Austin, TX 78731
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for damaged fresh food door. Replaced damaged fresh food checked door seal good.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KFIV29PCMS01 "Arrived on site to inspect fridge for shooting water out when dispensing ice, upon inspection confirmed that it did send a blast of water when you dispensed ice, wilted customer to replaced UI.Complete"
Near Austin, TX 78705
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM06 "Arrived on site for no ice and loud noise. Unit disconnected from water source and powered off,powered unit on compressor powered on,found fill tube extension not inserted to fill cup that would cause no ice and ice build up near fan blade,installed fill tube correctly to fill cup"
Near Austin, TX 78703
Richard
Job Details: 02/09/2021
DRYER WHIRLPOOL WED8200YW0 Arrived onsite for the dryer taking to long to dry clothes. During testing found that the heating element is not working properly and the door catch is broken as well.
Near Austin, TX 78750
Scott
Job Details: 02/09/2021
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site ,replaced toe guard . Tested door , all checked normal. Guard no longer dragging on floor and catching on start pedal. Job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite and repaired the lighting and replaced the control per LM diagnosis. All checks good.
Near Temple, TX 76502
Jonathan M
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed customers complained and removed top consulE. Found green light flashing on the control and tested voltage to the user interface. Voltage was bouncing around and then the control completely died. Unplug the unit and try to reset control several times to no avail. Order in control and office will need to reschedule visit due to an out of stock part. ordrng 1 W11419051 (CONTROL)
Near Austin, TX 78745
Leonardo
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for not draining. Test unit and found drain impeller had come off. Replaced drain pump test unit and unit test good job complete
Near Waco, TX 76710
Jonathan M
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site for a dishwasher that’s not washing dishes well. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and found the unit working as designed. The customer advised that her issue was with white spots that appear on her dishes after the cycle. Found that her water supply is extremely hard water and noticed that she was not using jet dry. I went over several aspects of her dishwashing cycle and found that she was also not running hot water at her sink before running dishes. Went over user care guide and unit is working as designed.
Near Austin, TX 78744
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM04 "Arrived on site for no cool powered unit on compressor not powering on,installed start device compressor powered on,no frost formation on evaporator checked pressure low side reading -20 diagnosed a leak in the system. Replaced the evaporator and installed a new filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite and installed the microwave wrapper. Advised customer that slight difference in the way the wrapper hugs frame is within the normal design tolerances. Attempted to improve fit on right side while microwave was uninstalled. Some minor improvement to customer request. All checks good.n
Near Leander, TX 78641
David S
Job Details: 02/09/2021
RANGE JENN-AIR JGRP548HL00 Arrived on site for oven door latch not working. I inspected the unit and work area. I found the inner panel of the door dented where the latch meets it. I am ordering the inner panel to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11318831 (Inner door panel)
Near Austin, TX 78744
Kevin
Job Details: 02/09/2021
WASHER WHIRLPOOL WED560LHW2 "Arrived on site and found front panel is dented, a new one will be needed to correct issue ; ordrng 1 W11490883 (Front panel)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to diagnose a cooktop with damaged burner. Found left front oriface holder was stripped during l.p. Conversion. Ofiface holder and lp kit will be needed to complete repair. 2 man job as well.; ordrng 1 W11337062 (Oriface holder) and 1 W11502161 (Conversion kit) and 1 2manjob (2 man job)
Near Austin, TX 78738
Robert
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job for complaints of noise. Found ice on back wall line in rear sweating, low ice production and temperature warm. Will need freezer evap fan. ; ordrng 1 W11249952 (motor-evap)"
Near Austin, TX 78759
Scott
Job Details: 02/09/2021
RANGE KITCHENAID KEBC247VWH02 "Arrived on site for poor heating . Ran temp checks in both ovens . Upper off 20-25 , lower oven 15-20 . Recalibrated ovens
Near Austin, TX 78728
David Z
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher with clips coming off. Customer showed me which part, and it was the Left dishwasher track stop. Stop feels loose and is not seating firmly. Ordering new stops. Office to schedule since item is SOP.; ordrng 2 WPW10082861 (Track Stops)s"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KSRS25FTMS01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Monitored cycle operation and all tested good, no water leaks detected.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/09/2021
OVEN WHIRLPOOL KOSE500ESS05 "Arrived on site for oven having intermittent heating issue. Inspected unit and work area. Performed diagnostics mode, found no fault codes and control reads 240 volts. Performed temperature test on bake mode at 350°. Measured first 3 cycles. Found average temperature at 340°. Calibrated bake temperature +10°. Spoke with customer on user care guide and service performed. All tested good."
Near San Marcos, TX 78666
Andrew
Job Details: 02/09/2021
WASHER ROPER RTW4340SQ0 "Arrived on site to test unit for leaking from underneath. Found water level hose not connected to tub. Connected hose, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78729
David Z
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to diagnose refrigerator with multiple damages and concern about door being leveled. On arrival I was able to get the unit leveled on the left side to resolve the level issue. I found a deep dent / scrape on the freezer door behind the handle, scraped on the pantry lid, and installers drilled into left door handle to get it seated. Ordering new freezer door and gasket, pantry lid, and door handle to resolve. Office to schedule when parts arrive. ; ordrng 1 W11163764 (Handle) and 1 W11435329 (Freezer door) and 1 W10827015 (Pantry Lid)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
DISHWASHER JENN-AIR JDTSS243GX0 Arrived on site to replace previously ordered parts for dishwasher. Replaced pump assembly and control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Matthew
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for refrigerator noise. Upon arrival could hear noise coming from refrigerator compartment. Ran tes 3 in diagnostics for evaporator motor and air baffle. When damper is active the noise is apparent in refrigerator compartment. Will need to replace baffle control. Bringing evaporator motor just in case. Office to reschedule. ; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (control)
Near Lakeway, TX 78738
Brandon
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site for customer complaint of unit not draining l found ball bearings from previously broken track had gotten into drain pump and drain hose. I removed the ball bearings and repaired the hose. Ran test cycle, found unit was cycling on and off during the cycle and shutting down during diagnostic mode like someone was hitting cancel. Ordering control, UI panel, and drain pump. ; ordrng 1 WPW10537425 (UI panel) and 1 W10866116 (Control) and 1 WPW10531320 (Pump) and 1 Cnote (Auth/office to reschedule), states that autho needed"
Near Austin, TX 78738
Brandon
Job Details: 02/09/2021
ICE MACHINE KITCHENAID KUIC18PNXS2 "Arrived on site for customer complaint of unit not producing ice, found failed water level sensor, see photo, ordering recirculating assembly since the recirculating pump has been running dry and more then likely burned out. ; ordrng 1 2313702 (Recirculating assembly) and 1 Cnote (Auth)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to diagnose a refrigerator that is making abnormal noise. Found condenser lines vibrating under unit. Repositioned lines and all is working properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
David S
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. I checked diagnostics and found no f6e1 error code after I cleared them from the last visit. I replaced the console. I tested the unit and found it working as designed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for grinding sounds. Upon inspection found the floor covered in oil, cam was ground down, will need to replaced drive system. Office to reschedule ; ordrng 1 W10396887 (HUB ) and 1 W10721967 (CAM )"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/09/2021
WASHER GE GTW330ASK0WW Arrived on site for GENERAL CHECK/SERVICE. Placed in diagnostics and unbalanced load came on and lid lock error came on. Both common errors from normal usage of washer. No other error codes came on. Ran through full diagnostics and washer is operating as designed. Lid lock was working as designed. Washer spun as designed and also tested suspension. All feet are level. No repairs needed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/09/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for DOES NOT ALWAYS DRY, NOT SOAKING WET BUT TAKES MULTIPLE CYCLES- CHECKED VENTS Ran temps with thermocouple and read a low heat of 109 and a high heat of 212. Upon arrival I noticed the timer was set to automatic dry and low heat. Explained to customer this cycle will turn off once it senses items are dry in the dryer whether the temperature is set to low, medium, or high. This also means if heavy items such as towels were inside with shirts the towels will still be damp. The dryer senses the shirts are dry and turns off before the towels had a chance to fully dry. With this, I recommended the customer use timed dry for heavier objects such as towels, sheets, comforters, and especially mixed loads. Lighter loads such as delicates can be set to dry with automatic dry. Dryer is heating and spinning as designed. No repairs needed."
Near Killeen, TX 76542
Tyler
Job Details: 02/09/2021
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not functioning properly according to customer. Upon arrival I immediately found out to disassemble it at one of the airflow thermostats located near the exhaust was shorted out. ; ordrng 1 WP8318268 (thermostat FIX)
Near Cedar Park, TX 78613
David S
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for fridge door being out of alignment, fridge gasket being torn, and dimpling on the back of the unit. I inspected the unit and work area. I found the left door slightly forward. I leveled the unit and adjusted the hinges. I spoke to the customer and let them know the left door will stick out slightly due to the mullion on that side. I inspected the dimpling and found no voids in the insulation behind the dimpling. I inspected the fridge gasket and found the right door gasket torn. I replaced the gasket and inspected the unit to ensure it is making a good seal. The unit is working as designed. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 02/09/2021
DISHWASHER GE GSD2100V55BB "Arrived on site to test unit for not stopping mid cycle. Found unit not filling but sounds like water was pouring. Found fill tube completely disconnected from fill cup and no hose clamp on valve causing slight trickle. Reconnected hose and installed clamp, tested unit, timer was not engaging wash motor. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78724
Matthew
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived onsite for dishwasher not heating . Ran diagnostics and had no stored error codes. Ran test cycle and all passed. Instructed customer on proper loading, insuring hot water is provided to the unit and the use of a rinse agent. Unit is functioning properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site to inspect venthood fan issues. Upon further inspection, the customer demonstrated that the venthood is blowing air down onto the cooktop. I found that the unit wasnt installed correctly and the vent was closed off at the back of the unit. I recommended that the customer contact their builder to get the installation corrected as I cannot remove the unit to get to the vent and I was unable to reach up behind the unit to close off the vent. Job completed."
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/09/2021
WASHER MAYTAG MVWC415EW0 "Arrived on site to test unit for not spinning. Found when trying to spin control was sending proper voltage. But after a couple seconds would just stop. Replaced actuator, tested unit, unit works good. Was now able to complete diagnostics cycle. Also now able to put into drain and spin. No leaks detected at time of service. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/09/2021
REFRIGERATOR MAYTAG MFI2067AES "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Advanced ice maker harvest cycle and found no response from ice maker. Tested voltage to ice maker and found failed ice maker. Contacted part department for ETA (SR). . ; ordrng 1 W10583817 (CORRECT IM)"
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/09/2021
OVEN AMANA AER6303MFS2 Arrived on site to diagnose a range that is not cooking properly. Tested all parts and components and found temperature to low. Adjusted calibration offset to compensate. No further repairs are needed and all is working properly at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WML55011HS "Arrived on site to inspect microwave for squeaking, upon inspection found the lower hinge grinding, used stock grease and found the squeaking stopped. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for a broken plastic piece, upon inspection found the friction sleeve ripped due to a bent hinge. Ordering hinge and sleeve. Office to reschedule ; ordrng 1 8268961 (SLEEVE) and 1 W10274922 (HINGE)"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite for washer showing F3E2 error code. Upon inspection I found the unit stuck in drain when powered on. No matter what I did the drain pump was stuck engaged. I accessed and replaced the main control. I also blew out the sensor hose. I powered on the unit and it is noW draining. I ran a diagnostics cycle and all functions passed. The unit is now operating as designed and no leaks were detected during time of service. Job complete.
Near Killeen, TX 76543
Tyler
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for cooktop customer stated had marks that couldn’t be whipped away. Upon inspection of unit I found the cooktop glass had micro cracks underneath glass causing dirt build up. Office to reach due to parts currently out of stock.; ordrng 1 W11178791 (cooktop)
Near , TX 78737
Leonardo
Job Details: 02/09/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to replace hinge receivers. Test unit and found glass missing in glass pack making door go back up due to glass weight missing called Techline file#7729925707; ordrng 1 W11455086 (Window pack)
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived onsite and provided customer instruct on function of unit drying.All else checks good.
Near Austin, TX 78728
David Z
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to install previously diagnosed parts to resolve bottom end noise on washer. Replaced motor and belt and retested unit. Found no abnormal noises present after repair. There is a slight plastic click on spin up only, that I have found to be normal on all washers of this model, due to being a plastic cam set and plastic motor pulley. All is now working as designed. Calibrated unit for new motor. Call complete."
Near Austin, TX 78738
Robert
Job Details: 02/09/2021
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived on job for complaints of buttons not working. Found the control not set at correct depth. Adjusted control placement so buttons can work properly.
Near San Marcos, TX 78666
Andrew
Job Details: 02/09/2021
WASHER AMANA NFW5800HW0 Arrived on site to test unit for not draining. Found drain pump was receiving proper voltage but not draining. .; saved tckt
Near Austin, TX 78744
Leonardo
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for unit tripping breaker. Replaced harness test unit and unit heating to 350. Board clicking on and off. Ordering new control board customer is going to try oven due to breaker tripping on and off. Office to reschedule. ; ordrng 1 W11256088 (Control board)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water correctly, upon inspection found the valve not allowing water through, replaced valve and found the water returned. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not operating properly. Tested and inspected unit and found no error codes, put into normal cycle and appears to be working properly. Tested in automatic test cycle and all operations are normal. Called tech line and spoke with Sterling (SR# 7729962292)Made aware of stated issues and what was found and done. Spoke with on soap usage and loading. Was instructed that unit seems to be working as designed. And to instruct customer on use and care and practice for best performance. No water leaks present at time of service."
Near Austin, TX 78746
Richard
Job Details: 02/09/2021
DRYER WHIRLPOOL GEW9200LL2
Near Del Valle, TX 78617
Jacob
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for unit over freezing in the freezer. Called Tech line. Said to use a temperature gauge and to get temperature prior to opening the door. Should have a temperature of -3 or -4 degrees also had me check the dial in freezer and it was set to max, suggested to put it back on recommended. Got Sr#7729952218. Waited for unit to get to temperature. Unit did get to recommend temperature. No issues at this time. Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2021
MICROWAVE KITCHENAID KMCS3022GSS2 Arrived on site to replace unit. Found unit going from 120 to 240.
Near Austin, TX 78746
Kevin
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site and inspected dishwasher and found control panel is unresponsive, took video and sent it to KB/AHS control panel and control board will need to be replaced at the same time. Prescreen control panel is not correct ordered parts was one digit off; ordrng 1 WPW10475776 (Control panel)"
Near Austin, TX 78751
Luis
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived on site for no ice. Customer rescheduled visit online will need to return on set appointment also ordering a harness ; ordrng 1 W10858452 (Harness)
Near Lakeway, TX 78738
Robert
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL KMHS120ESS1 Arrived on job for complaints of not heating. Found the mag and diode needed.
Near Smithville, TX 78957
Andy
Job Details: 02/09/2021
FREEZER WHIRLPOOL EV171NYMS05 Arrived on site to install previously diagnosed evaporator fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it failed to call for water. I tested again and tested the voltage when it called for water and I got 120V. From previous repair, I checked the water source and found it turned off. Turned water on and retested ice maker and it is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite for the refrigerator ice maker arm getting stuck in the up position. During testing found that the ice maker is missing the lower bracket to keep the ice maker leveled.ordering parts and office to schedule ; ordrng 1 W11500948 (Bracket)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW8620HC1 Arrived onsite to make sure customer was using the unit correctly because there safe some concerns. Upon inspection I found the unit had stored error codes of F5E0 F0E2 and F0E1. I found the unit to shake violently at the start of the spin cycle then level out. While in high spin the unit sounds like its scratching or consistent with a failing bearing. I pulled the back panel away from the rotor and inspected the rotor and stator. I did not find any breaks on the stator or rust on the components. I did find evidence of something spraying on the inner back panel of the unit but I can not identify the substance. I ran the test again with the panel removed and found the noise to be coming from the center of the tub/rotor stator. The unit will need a tub replacement for repair to get the unit back to optimal working condition. I am ordering a tub (W11287258) shocks (W11316766) x 4 stator (W11354542) rotor (W10916241) screw (W11314661) x 5 bolt (W11314657) reques
Near Austin, TX 78737
Kevin
Job Details: 02/09/2021
DRYER WHIRLPOOL WFC8090GX0 "Arrived on site and inspected washer and found no saved error codes, spoke with techline again they do not have any recommendations for customers experience. Customer says sensor dry used to be better, timed dryness level is acceptable. after checking diagnostics techline does not have any recommendation for correcting experience.
Near Bee Cave, TX 78738
Brandon
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of dispenser broken and top rack falling down, found broken dispenser and broken adjuster.
Near Austin, TX 78728
David Z
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site to diagnose refrigerator that customer says had some moisture on the mullion, and also had food molding quickly. Ran temp checks on unit. Found RC at 40, and FC at 4. Compressor clicked on and dropped to proper temps of 35 and -1. Checked door gaskets and they are all sealing well. Diffuser is not leaking any air. Customer has the moisture control turned on as well. Thermistors showing as passed in diagnostic. Called tech line and talked to JK, SR7729957690. With all system checking normal there does not appear to be any recommended repairs. Vaccuum sealed items should actually take longer to COOL then open items. Only recommendation is to datalog with a Bluetooth thermometer to see if unit is losing cooling in RC. No repairs to be made at this time, and all appears to be working as designed. Call complete."
Near Austin, TX 78758
David Z
Job Details: 02/09/2021
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to diagnose range with control issue. Found dead pixels in the control display. Ordering new control to resolve. Office to schedule when new control arrives. ; ordrng 1 W10894098 (Control)
Near Austin, TX 78751
Jacob
Job Details: 02/09/2021
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite top rails to unit had broken. Looked at rails. Saw that they were broken. Replaced both. Tested unit. Unit tested good. No leaks at this time. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
RANGE FRIGIDAIRE FFEF3003UWB Arrived on site and inspected Frigidaire range not heating properly.Confirmed the complaint and found the wire harness to the bake element was burned and damaged.Used wire harness from call 287316 part# W11501964 to complete repair.Also removed and replaced the failed bake element.Unit now operating properly.Job complete SR in parts notified of parts used.
Near Killeen, TX 76542
Al
Job Details: 02/09/2021
DISHWASHER FRIGIDAIRE FFBD2406NS9B "Arrived on site and inspected dishwasher rattling.Found the unit sounds are the natural sounds of the machine.I showed the customer all functions of the machine.The unit filled, washed, drained and heated without any delay.Customer satisfied with explanations of the unit.No parts needed.Job complete"
Near Lakeway, TX 78734
Robert
Job Details: 02/09/2021
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of temperature too cold. Checked temperature and made adjustment to correct.
Near Austin, TX 78759
David Z
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site to install water dispenser pad to resolve no water distributing. Replaced pad and retested. Unit is now filling properly and working as designed.
Near Austin, TX 78753
Andy
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator not making ice. Upon arrival found ice bin full of ice. Customer informed me that unit is now making ice. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
David S
Job Details: 02/09/2021
DRYER MAYTAG MED6200KW0 Arrived on site for dryer not drying clothes. I inspected the unit and work area. I ran the unit on timed dry and found it heating and tumbling. I did a vent test and found the air flow to be weak. I gained access to the lower wheel and found it in good condition free of debris. I spoke to the customer and found out the dryer vents out the roof and there is a wire mesh on the exterior vent. That is getting clogged and not allowing good air flow.
Near Austin, TX 78748
Kevin
Job Details: 02/09/2021
WASHER AMANA NFW5800HW0 "Arrived on site and found error code F8E1 saved. Entered a diagnostic cycle and found on steps one and two drain is running, replaced pressure switch. I washer will now run through test 12 and complete diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found faulty filter housing. Housing will need to be replaced to complete repairs. ordrng 1 W11194438 (Housing)
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer played a video showing the FC section and I could hear the fan rubbing on ice. I disassembled the FC section and found the FC evaporator engulfed in ice/frost. Tested the defrost element in test #38 and forced defrost. Element is operating as designed. I tested the thermistors at the control and found them operating as designed. I advised the customer of my findings and am ordering the hv control and FC evap fan motor harness. I am ordering the hv control and FC evap fan motor/harness and off ice to schedule return service due to parts availability. No water leaks observed during service.; ordrng 1 WPW10675033 (Hv control) and 1 W11249952 (Evap motor harness)"
Near Austin, TX 78750
David Z
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found inverter blinking 3 times, which is diagnostic for failed inverter. Customer approved. Replaced inverter and retested. Compressor powered on immediately. Unit is now cooling and working as designed. Call complete."
Near Austin, TX 78748
Leonardo
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for display not working. Cant tell the time due to led not showing correctly. Ordering new display ; ordrng 1 W10891907 (Display board)
Near Bee Cave, TX 78738
Brandon
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for customer complaint of unit not producing ice, found E2 error code in diagnostic mode, found failed ice maker. I replaced ice maker, ran harvest and fill, unit tested good, fan tested good.
Near Manor, TX 78653
Matthew
Job Details: 02/09/2021
DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for dishwasher dispenser not operating properly. Replaced dispenser, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78705
Richard
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE301LVS0 Arrived onsite for the range not heating properly. During testing found that the control board is causing the issue.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/09/2021
MICROWAVE KITCHENAID KBMS1454RSS0 "Arrived on site for customer complaint of display not showing all digits, burned plastic inside unit, and light not working. Found failed display, failed light, and melted plastic cover. Ordering display and cover, used light. ; ordrng 1 WPW10124269 (Display board) and 1 W11087199 (Cover) and 1 Cnote (Office to reschedule)"
Near Kyle, TX 78640
Andrew
Job Details: 02/09/2021
DRYER WHIRLPOOL LE5650XMW1 "Arrived on site to test unit for long drying times. Unit is receiving proper voltage. Found sock and lint build up in rear outlet vent on unit. Removed sock and lint. Tested unit, unit is operating as designed. Hooked venting back up and found venting leading to exterior is preventing unit from venting properly. Advised customer to have venting cleaned before using unit to prevent damage. Job complete."
Near Kyle, TX 78640
Richard
Job Details: 02/09/2021
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for the refrigerator with intermittent cooling issues. Upon arrival freezer is cooling good and refrigerator is cooling good. Called Susie. We went through the diagnostics test and found no issues at this time. ; ordrng 1 WR55X35106 (Control board)
Near Leander, TX 78641
David S
Job Details: 02/09/2021
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site for ice maker making a noise. I inspected the unit and work area. I let the reservoir fill with water and pulled the drain plug for the reservoir. I could hear the drain pump making a horrible noise. The customer also statues the filter leaks. I am ordering the drain pump and the filter housing just Incase. ; ordrng 1 W10825875 (Drain pump) and 1 W11266112 (Filter head housing)
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
DRYER WHIRLPOOL WED8000DW4 Arrived onsite and repaired dryer by replacing idler pulley. All checks good. Advised customer on repair.
Near Austin, TX 78744
Kevin
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found knobs broken, and left hinge hes not in its receiver. Replaced knobs and reset oven door and it is now operating normally, job complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRSF705HBS00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested all parts and components and found no failures with unit at this time. Advised homeowner on dual evaporator systems and noise is to be expected. No further repairs are needed and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I inspected the ice maker and found this tray had stopped in the upside down position. I placed the unit in diagnostics and tested the ice maker in test #120. The ice maker failed. I removed the ice maker and tested the fill tube in test #97 and it operated as designed. I relocated the fill tube harness to the back of the ice maker section to keep the harness from getting caught in the IM and breaking the wires. I reinstalled the ice maker and retested in test #120 and again it failed. I am ordering the ice maker and advised the customer that there is no ETA on the part at this time. ; ordrng 1 W11115534 (Ice maker)"
Near Barton Creek, TX 78735
Andy
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for control panel damaged. Inspected unit and found damaged panel. Removed damaged part and replaced with new. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite and found possible door switch issue contributing to dispenser problems. Replaced switches and andjusted chute gasket as it was not in the proper position. Advised customer on repair and on emptying the bin regularly to keep the ice from fusing and jamming the auger. All checks good.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/09/2021
RANGE MAYTAG MER8700DS1 "Arrived on site for oven not maintaining temperature. Inspected unit and work area. Gained access to terminal block, element and temperature sensor. Measured resistance on bake element and found opened. Will need to replace bake element to repair. Found no ETA is available on part. Office to schedule appointment when ETA is available..; ordrng 1 W10779716 (BAKE ELEMENT )"