"Arrived on site for fridge only dispensing crushed ice . Also auger motor is making a lot of noise when dispensing . Found arm on ice container bent badly only opening flap on container about 3/4 of the way so getting mix of crushed and cubed ice . Replaced auger motor ,coupler,and ice container W11671282, WPW10169511, WPW10558423. Fridge is now dispensing cube and crushed normally. No water leaks detected at time of service job complete"

Arrived onsite and found unit operating with failed ice dispensing due to broken bin auger mount. Advised customer on repair. ; ordrng 1 W11185686 (Ice bin)

Arrived onsite and found ongoing leaking from the dispenser assembly gasket to the door liner as the dispenser had not been fully engaged for proper water tight seal. Replaced dispenser. Unit is now operating properly without leaking.

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the center burner flame goes out when changing from simmer to medium. I gained access to the center burner valve due to it failing and removed and replaced the valve. Using my liquid leak detector, I checked all gas line connections and all are good; no leaks. Reassembled the unit and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Bake and broil elements are good. Verified voltage and polarity are correct. Amp draw is under 15amps. Ran bake and broil elements in diag test then ran bake cycle at 400. Observed for 10 minutes. Advised customer to run for remaining 35 minutes and turn off cycle, unit is working as designed job complete no parts installed"

"Arrived on site for refrigerator needing defrost parts, on arrival removed all ice from coil and installed w11558182 control, wpw10384183 thermistor, w11650661 heater. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived to washer with a bad inner basket part# w11513243. Installed basket and tested unit. Found no water leaks and unit stable during spin, product works as it was designed call complete."

"Arrived to a refrigerator not making ice. Upon further investigation found that the ice maker was not receiving 120 volts and the emitter board was defective replaced parts #s w10757851 emitter board , 2198597 ice-maker(ice maker enamel was flacking off) tested product working as its designed call complete."

On arrival verified complaint if not heating. Per previous diag replaced the harness due to failed switches from mag failure. All switches were burned. After installing harness I ran test for 30 seconds with magic lights tool and verified unit is now functioning. Job complete installed harness w11033422

On arrival verified complaint of slow ice production. Verified voltage and polarity are correct and ice maker is receiving voltage. Temps were 0in FC section. Water flow is good. Recommend ice maker. Replaced w11510803. Verified function of ice maker. Job complete installed w11510803

Arrived on site to replace control bar dude to interior error code. Replaced board test unit by heating to 350? and unit test good job Complete. W11548749

Arrived on site to test unit for cooktop damaged on left front burner. Test unit and found thermal damage from heat to glass. Replaced cooktop glass test unit and unit test good job complete. W1165676

Arrived on site to test unit for all flames to high. Test unit and found unit is on LP and orifices are still on natural gas. Will need to order new LP kit to fix the problem. Will need to do the regulator to LP as well for the oven. Will just need to drop part off to customer they will get a Plummer or gas company to install. LEAVE PART AT THE FRONT DOOR PER CUSTOMERS REQUEST. ; schdld next appmnt for 7/26 FRI !

Arrived on site to test unit for unit smelling and stained inside. Found clogged filter inside and grease stains all over the unit. Closed Tech-Line and showed pictures to Techline and they said this is a cleaning issue form customer not a warranty issue. Advised customer to try to clean the tub and the unit with dishwasher magic and vinegar. Job complete. SR#7739557557 NO PARTS USED.

Arrived on site to test unit for unit not washing. Test unit and found unit getting water and wash motor getting voltage but not coming on. Replaced sump and motor test unit and unit test good job complete. W11613479. Also found unit sliding from the bottom backwards. They will need to put some supports behind the units feet so it doesnt lean forward after opening the door.

"WRS321SDHZ11 Arrived on site for unit making grinding noise. Upon arrival, customer showed video recording of the issue and sounds like evaporator fan motor hitting ice. Customer unplugged and thawed out unit for 24 hours and issue went away. Proceeded to inspect ice maker fill tube and found water leak from the sleeve extension. Proceeded cut 4 inch fill extension tube to a smaller diameter to sleeve in the inner output of the fill tube (picture attached). Re tested and now unit is functioning as designed. Ran diagnostic and all test passed. No water leaks detected at this time. No parts replaced"

"wmh31017hs10 Arrived on site for unit now heating. Upon arrival, found unit running but now producing heat. Diode was not burnt and capacitor was producing correct MFD. Proceeded to replace W10754299 magnetron. Re tested and now unit is functioning as designed."

"Arrived on site to repair sealed system, verified that sealed system is needed, flushed out system nitrogen, replaced compressor, access valve and dye drier, vacuumed system Down for 20 minutes, pressure is hold hood, charged system with 48g of R600, unit is now running as designed, advised customer to monitor for 24 hour before loading, job complete installed W11635510, WPW10143759, W11506635"

"Arrived on site to replace previously diagnosed basket, replaced basket, calibrated unit, ran diagnostics all components are activating properly unit is running as designed, no leaks detected job complete installed W11172199"

"Arrived on site to test unit for noise, tested unit found a vibration noise for form the FC open and it went away, exposed evaporator and found wires vibrating against evaporator cover, secured wires properly and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for door falling down, customer stated that door goes down to far and rack slides off, tested unit it found dishwasher leaning forward causing, leveled unit and tested door is opening properly explained to customer that the bottom rack needs to be aligned properly when pulling out so the front wheels can sit in the designated indentations, ran diagnostics all other components are activating properly unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site to install previously ordered part. Replaced light module W11527432. Unit is operating as designed. Job complete

Arrived on site to install previously ordered part. Disassembled entire Rc compartment. Thawed all ice with steamer and completely dried evaporator with blower. Replaced RC evaporator fan W11087438. Reassembled unit. Ran diagnostics and forced all components. All components are responding correctly. Job complete

Arrived one for dishwasher panel with rust. On inspection found rust around the vent. Removed the panel and installed the new panel. Found the gasket the vent was folded over let moisture out and causing the rust installed new gasket. The display is operating as designed and no water leaks detected service. W11416371 W11545539

Arrived onsite for washer make a noise. On inspection I ran the unit in diagnostics cycle and the right side of the tub was hitting the side. I set the feet to stop the washer from hitting the side. I then took the washer nut off and turn the basket a 1/4 turn and re tighten the washer nut. I had the customer run. Load in quick wash and the noise is no longer there. The washer is operating as designed and no water leaks detected during service. No parts installed.

"Arrived on site to inspect unit for not heating. Upon closer inspection found unit heating at first then not cycling back on. Replaced sensor and burner assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11525994 280119"

Arrived on site to inspect unit for long dry times. Upon closer inspection found unit had no airflow and had wet lint stuck in hose as well as vent outlet at wall showed customer paper trick and how air flow should work by removing vent. Customer is going to have vent cleaned and replace vent leaving dryer. Job complete. No parts used.

Arrived on site to inspect washer not completing cycle. Upon further inspection placed the unit into diagnostics and observed error codes F6E3 F7E4. Cleared codes. During diagnostic cycle observed that the shifter was not engaging properly. I inspected the slider assembly and found the clutch to be faulty causing the slider not to engage. I installed a new clutch and slider. No water leaks observed during service. W10734521 W10754448

"Arrived onsite for a freezer to possibly replace sealed system parts. I found the freezer still at 0 degrees and not dropping any further with the compressor continuously running and the red light never turning off. This acts like a refrigerant under charge. I removed the refrigerant and I replaced the drier and installed an access valve.. I vacuumed the system and charged it with 98 grams of R600A. I tested the freezer and had good pressures. The customer is going to monitor the freezer and will call if further issues still exist. Call complete. Installed 2EA W11504434 coupler, W11506621 coupler, WPW10143759 drier, and W11506635 access valve.; ordrng 2 W11504434 (Coupler (PR Replinishment))s and 1 W11506621 (Coupler (PR Replinishment))"

"Arrived on site for not making ice. Freezer and fresh food cooling correctly,ran diagnostics e5 error code checked air flow good,diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11577195 (Icemaker) and 1 Wpw10554299 (Heater)"

"Arrived on site for no refrigerant in system. Replaced the compressor,evaporator and drier,vacuumed system down 7nit kept vacuum recharged system to manufacture spec,ran compressor test good frost formation on evaporator plate,exited diagnostics reassembled unit let unit sit no signs of a leak,connected water to unit,ran diagnostics all test passed. Used w11735041,wpw10218037,w11506635,w10843121"

"Arrived on site for cooling issue. Middle to top section of evaporator incased in ice,ran diagnostics all test passed,bimetal reading closed heater powered on,called tech support,ran ohm test at control passed ohmed heater passed per tech support need to replace ui and main control,informed both have already been replaced tech support suggested replacing ui and main control again. Sr#7739557179; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui)"

"Arrived on site for a washing machine that is making noises during the drain and spin portion of the cycle. Inspected unit and work area. The customer advised that she does not know exactly whats happening, but that during the spin and drain, it makes a loud, grinding noise that you can hear outside. I ran the unit through an auto test and confirmed the sound when the unit was trying to slow down. I gained access underneath and found the cam, completely stripped due to overloading. I replaced the belt, cam, and actuator. I tested the unit and found the unit working and operating as designed with no abnormal noises present. Call complete. W11481722, W10721967, and WPW10006384."

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer explained that the unit will intermittently work and not work but that they are having a hard time getting the unit to start a cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I attempted to start a cycle 10 separate times and found the unit start every single time. I had the customer explain how they were starting the cycle and he advised that his wife is generally the one who does it, but he was unsure as to how she attempts to start the cycle. I called Whirlpool tech line and spoke to Butch SR# 7739553736. He advised that this model specifically has various sensitive controls where you need to press the start button and hold it until all the lights go across. He said that since I have not been able to replicate the issue, the problem would have to be with the way the customer is trying to start the unit. He advised to make no repairs at this time and to instruct the customer on how to start the cycle. I informed the husband on how to do that and the unit is working and operating as designed. Call complete."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the refrigerator section seems to be somewhat cooling now, but it took three days for the unit to actually cool. He advised that his freezer section will not freeze items and that it took four days for a bottle of ice water to freeze. I checked the door gaskets and found the door gaskets were sealing properly. I did find gaps in the liner on both the refrigerator and freezer sections. I took temperature of the freezer section and found it at 30?F and dropped to 27?F within 15 minutes. I gained access to the compressor and took an amp draw off the compressor. I found the compressor hot to touch and pulling .8 A, I checked the suction tube from the condenser and found minimal heat coming from the condenser side indicating an inefficient compressor. Ordering sealed system parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 W10841140 (Clear silicone)"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit making ice but with the unit not dispensing ice. He stated that he can hear the motor turning but the ice wont fall out. I tested the unit and did find a few cubes dropping but the Dispenser motor having a hard time pushing through the ice. I inspected the ice container and found pieces of melted plastic inside the ice container impeding the blades to continue to turn. Ordering the ice container and rescheduled the customer to 7/30. No parts were installed.; ordrng 1 WPW10558424 (Ice container)

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Upon entry, I found the icemaker turned off. I turn on the icemaker and found the icemaker harvest and fill as designed. The customer also complained about her temperatures because she says her food is spoiling. She said she has a temperature thermometer in the refrigerator and it has shown the unit to be between 44?F to 52?F. I took temperatures of the refrigerator and freezer and found he refrigerator at 37?F and drop down to 36?F. I took a temperature of the freezer and found it at 6?F. I found no evidence of a defrost issue in the unit. I checked the refrigerator temperature versus the thermometer that was in the refrigerator and found the customers thermometer showing 44.4?F indicating the u it was higher temperature than it was. I showed the customer the discrepancies with the air temperatures and she advised that she still had things growing mold. I called Whirlpool Techline and spoke to Drew SR# 7739555663. He advised that because of the temperature that we recorded, there would be either an issue with the customers temperature thermometer or an issue with where the thermometer was placed. He advised that the unit is working and operating as designed and to make no further repair. Call complete. No parts were installed. ; ;"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit would initially log, but then would shut off within a minute or two of the cycle starting. I tested the unit on a quick wash cycle five times and found the unit working and operating as designed. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit to an auto test and found the unit working and operating as designed. I tested the unit a few more times trying to start a different cycle selection, and found the unit spin, lock, fill, and agitate. I did advise the customer that because of not being able to replicate the issue, I would be unable to determine exactly what was the cause of their problem. I did advise the customer that generally when components fail, they just fail and wont start working all of a sudden. I did advise the customer to keep an eye on the unit and to take a video if possible if the issue persists. Call complete. No parts were installed."

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised they had some storms in after the storms, the unit has never been able to start a load. We advise that itll start the cycle, but will cancel within a few minutes. I plugged it in and found the unit trying to drain out water. I canceled out the cycle and round the unit into diagnostics. I found the unit start to try to drain water out again and flash an F1 E1 (main control fault) and F2 E1 (stuck key) error codes. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810."

"Arrived on site to install previously diagnosed and ordered part. Due to the left FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258441"

"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged with the lid locked. Plugged the unit in and the control panel failed to respond. Gained access to the main control and found the diagnostics LED not flashing or coming on. Following the tech sheet, I removed and replaced the main control and was able to get the unit into diagnostics. I found error codes F6E3-miscommunication between HMI & ACU and F7E7-motor not reaching target RPMs. Cleared the codes and attempted to calibrate the unit and it failed. I manually tested agitation and spin and the unit continued to fail. I tilted the unit back to find the rotor bolt lying on the floor and the rotor loose from the stator (motor). I reattached the bolt and retested and the unit continued to fail. Following the tech sheet for the F7E7 error, I tested voltage at the control and got 121V. I checked ohms to the motor at the J3 connector and got 8ohms from J3-1 to J3-2 and no reading from J3-1 to J3-3. Tilted the unit back and tested the stator at the harness and fund the motor is good as its showing 8-10ohms. I tested continuity in the harness from the J3 brown to the brown wire wt the stator and it was good. I tested the black wire and found it good. When I tested the red wire, I found no continuity reading. When I removed the rotor, I found gearcase oil on the underside of the rotor (photo). I advised the customer of my findings. I am ordering the gearcase, slider, clutch, stator, and lower harness and scheduled return service for 07/25/24. Unit left unplugged for safety and no water leaks observed during service. Returning tech to replace the gearcase, slider and lower main harness and calibrate/test before replacing the stator & clutch. W11621180; ordrng 1 W11568984 (Lower main harness) and 1 W11568984 (Gearcase) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap thermistor, UI and hv control failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. Recommended the customer monitor the unit and allow it to cool for at least 24 hours before placing items inside. Job completed. W11558182, W11518204, WPW10384183"

"Arrived on site and replaced previously diagnosed compressor(W11686820), access port(W11506635) and UV filter drier(WPW10143759). System had a restriction and was unable to pinpoint. Ran nitrogen through system at 145psi and was able to push restriction out. Vacuumed system and held pressures for 20mins with no signs of leaks. Charged to specs with 51g of r600a. Unit working as designed. No leaks detected at this time. Job complete."

Arrived on site to test unit for error f3e1(pressure sensor signal). Found connection at control was not connected for pressure switch. Secured connection and completed diagnostics with no issues. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site with new parts for refrigerator not cooling, Removed shelves. Removed evaporator cover. Replaced fan assembly harness, replaced drain pan, and new screws, cover, and shim. Verified operation. Call complete. 67006425, W11457241, SHIM, W11087438, W11188493"

Arrived on site to install new su.p and motor assembly to resolve locked up wash motor. Installed sump and tested. Verified unit working as designed with no water leaks present. Parts used - W11025157.

"Arrived on site for washer not working. Water still in tub. Did not finish a cycle for cleaning a comforter. Found f9e1, f0e9. Unit does not start as its full of water. Inspected underneath and found wire broken to drain pump. It Pulled cover off pump. Will need harness, pump and control. Reset for fri am; ordrng 1 W11590868 (Harnesa) and 1 W11399437 (Drain pump)"

"Arrived,on site for leaking into refrigerator. Found drain pan was frozen over. Used steamer to clean and clear drain. Removed ice build up. Installed new tube for icemaker. Verified operation. Call complete"

"Arrived on site with new door gasket, replaced right side door gasket. Used heat gun to mold into place. Verified operation. Call complete."

Arrived on site for dishwasher door latch being very loud. Removed and level per dishwasher. Replaced latch. Verified operation. Normal sounds. Call complete. W11412299

"Arrived on site to test unit for not heating. Found bad cutoff fuse, replaced fuse(279816) and element(279838). Unit now working as designed. Job complete."

MED4500MW0 Arrived to inspect knob issue. I found the knob had failed and I performed all steps of Knob/Timer - SP W11693378 - Special Project S15110 - SP?W11708423 and installed the timer and knob. The unit resumed normal operation.

"WED4950HW0 Arrived to inspect no heat. I found the voltage supply to the unit was L1-N 124VAC, L2-N 124VAC and L1-L2 7VAC. During removal of the plug from the receptacle, the receptacle internally arced and tripped the breaker. I advised the customer to have the electrical circuit tested and the receptacle to be replaced. The customer will contact us if there are further issues, after the electrical supply is corrected."

"WFW560CHW4 Arrived to inspect leak. Initial inspection of the entire chassis showed no signs of leaks from the tub or water supply and drain. Several automatic test modes and also filling completely in manual test mode had no results. The tenant had reported the leak with only one type of load, a comforter. Excessive sudsing can easily occur with this type of load, due to very low oil content and the large surface area of the comforter. The excessive suds can then overflow on the lower air vent in the back and I did find touching the vent caused a strong odor of detergent to be detected on my hand. A large comforter can also cause undue pressure on the door and door gasket, also causing intermittent leaks. No leaks observed during service, operational test good."

"Arrived on site to test unit for not spinning and error f7e1(tachometer missing). Replaced control(W11621183), run cap(W11395618), actuator(W11481722) and motor(W11026785) with no improvement. Upon further inspection found molex to run cap had a red wire that was only connected by insulation. Removed molex and installed spade connection. Recommend lower harness and lid strike. Scheduled for 7-30. Customer needs end of day time frame. ; ordrng 2 W11457841 (Strike)s and 1 W11591637 (Lower harness)"

"WED4815EW1 Arrived to inspect door issue. I found the door had to be slammed excessively hard and would have led to damage. I was able to adjust the strike and add a small amount of MFG approved lubricant, fully correcting the issue. Operational test good."

On arrival verified complaint of leaking water valve. Replaced the water valve and corrected the first drip. After replacing valve found the second valve is leaking at a constant rate. Will need to order second valve. Water is turned off at the wall. Ordering water valve WPW10258562 ; ordrng 1 WPW10258562 (Water valve)

"WRS325SDHZ08 Arrived to inspect water issue. The customer advised upon arrival that cooling has also become a problem. Measuring temperatures, I found the RC 60 and the FC at 45, and the evaporator cover was coated in approximately 1 of frost. Inspecting further, I found the frost was fully filling the evaporator and that it was of a completely frost consistency, with no solid ice around any part of the defrost heater, denoting no defrost attempts. Due to the entire evaporator area being completely full of frost and not just blocking the intake, I suspected the issue was due to lack of defrost operation and not a longer-term air leak or short duration door ajar. The defrost thermistor circuit, tested at the control and also the lower unit R/H chassis connector, was at 4.3VDC and 53.6K-ohm, possible, due to the severe encasement of frost at the thermistor mounting location and denoting the circuit was intact. I contacted the MFG tech, Joe SR# 7739560282 and advised of my findings. The MFG tech recommended replacing the defrost thermistor and UI. After performing the replacement of the two parts and removing the ice, testing reveled the unit went into a defrost in user mode right after plugging it is, as is sometimes common with this machine and appears to be an indication the issue was resolved. No leaks observed during service."

"On arrival verified complaint of not spinning. Visual inspection of basket shows wobble. Inspection underneath shows GC leaking oil. Ran diag check and it wont get up to speed and the clutch is clicking. Recommend inner basket, gearcase, clutch, and stator as well as main for failed water level. Ordering W11178227 inner basket office to reschedule due to parts availability ; ordrng 1 W11178227 (Inner basket)"

"Arrived onsite for a refrigerator not cooling and another service company stated the compressor failed. The customer stated the previous company replaced multiple controls and now says the compressor failed. I tested the unit and verified 123VAC to the compressor but it draws 16 amps and trips the overload. I checked the windings and they were good. I used my test start device and had the same results. Ordering the compressor, drier, tube kit, and access valve. Office to RS.; O-emld tckt"

WTW4816FW3 Arrived to install previously ordered part. I removed and replaced the basket and tested. The noise presented in a video by the customer was corrected and the machine operated as designed. No leaks observed during service.

"Arrived on site for freezer not cooling. Upon arrival, inspected unit. Is hot in the box. Unit is powered on but there are no fans or compressor operating. Power cycled the unit and all components begin to operate. Unit is beginning to cool. No parts needed at this time. Job complete"

On arrival verified complaint of noise during spin. Found inner basket during spin is wobbling severely. Gearcase is not leaking oil but may need to be replaced. Splutch and belt look good. Actuator sounds normal. Ordering inner basket W11172199. Reschedule by office for part availability. ; ordrng 1 W11172199 (Inner basket)

Arrived onsite and found unit operating with failing dry times due to poor airflow. New build. Advised having duct inspected and cleared by builder. Dryer is otherwise operating as designed. No parts used.

"Arrived on site to replace previously diagnosed parts. Thawed evaporator coil, entered diagnostics to test all components. Compressor engaged, heater engaged, evaporator fan engaged and diffuser opened and closed properly. Replaced thermistor (WPW10384183) and main control (W11558182) as precautionary. After cycling power unit started cooling and producing an ideal frost pattern. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling. Upon arrival both cabins were room temperature and compressor was not running. Per customer unit has been silent for the last 6 days, no fan or compressor noise. Cycled power on the unit, compressor kicked on, checked amp draw, compressor is pulling 2.8 amps. After 10 minutes RC evaporator has developed an ideal frost pattern. Entered diagnostics and turned cooling on for FC, after 3 minutes visible frost pattern has started to develop and fingers are sticking to the coil loops. Unit is now cooling properly. Advised customer to monitor issue by placing a bottle of water into the FC, after frozen solid unit is safe to use. Customer also had a concern with the ice maker, cycled ice maker, ice maker completed harvest and filled but started leaking water. Will need to order an ice maker assembly and dual valve. Also recommend replacing control and UI. Ordering parts, no parts installed, rescheduled for 07/26.; ordrng 1 W11658802 (Icemaker) and 1 WPW10341329 (Dual valve)"

"Arrived on site to test unit for condensation and glass coming off, tested unit found that humidity control was not on causing excessive condensation on mullion, bottom RC drawer cover is broken and damper making a loud grinding noise both will need to be replaced on return visit, ordering parts rescheduled for 7/29 no parts installed ; ordrng 1 WPW10594329 (Damper) and 1 W10827015 (Cover)"

"Arrived on site to test unit for noise. Upon arrival customer provided voice memos of the sound. It is a metal on metal vibration sound whenever compressor is activated. Removed back panel and inspected area, found clip from start device loose on the floor, resecured start device. Placed back panel without tightening with screws, vibration occurred on the right side, removed panel and found access valve was not bent into the cavity far enough. Access valve was just slightly touching the back panel causing a loud vibrating noise. Bent in the access valve and any tubing close to the back panel. Vibrating noise has been eliminated. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for no ice production. Tried to run a harvest cycle, ice maker would not harvest. Removed assembly and tested incoming voltage, IM is receiving proper voltage and tray has ice cubes in it but will not harvest. Replaced ice maker (W11700250) and tested, unit is now harvesting and filling properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace harness with terminal block. Replaced harness, tested unit, unit through error code f1e0 for internal board failure. Ordering control. Office to reschedule. Used W11432194; ordrng 1 W11342871 (Control)"

"Arrived on site to test unit for not cooling and clicking noise, tested unit found compressor shutting down on thermal, replaced start device and tested, unit is now running as designed, advised customer to monitor for the next 24 hours , if compressor shuts down again, then a sealed system will be required no leaks detected job completed installed WPW10197428"

"Arrived on site to test unit for not heating, tested unit found shorted heating element and cutoffs, replaced and tested unit is now running as designed, job complete installed 279838, 279816"

"For a washing machine that is not spitting out clothes. Inspected unit and work area. The customer stated that the issue initially started where the washing machine would not start a cycle. They said that it wouldnt wash on any settings. They said that after a while, the unit started to work But did not spin out their clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test and found the unit working and operating as designed until it got the spin portion of the cycle. I found that the basket would not turn. I test the unit in regular cycles and found that the unit was not starting any cycles or spinning the basket. I went ahead and replace the control and tested the unit. I still had the same issue indicating a failure with the motor. Ordering parts and rescheduled the customer to 7/30. W11550649; ordrng 1 W11550649 (Control) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

Arrived onsite for washer leaking water. On inspection found the over suds tube had soap coming out. I grabbed the detergent and saw that it was not HE soap. Informed the customer that it had to be HE detergent to keep the soap suds down so they do not come out the over sud tube. The customer will get HE soap to use. No parts were installed.

"Arrived on site to inspect unit for having dent on left door. Upon closer inspection found dent, replaced door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW11026355"

"Arrived on site. Replaced both optics emitter and receiver control,powered unit on ran diagnostics optics reading correctly,ran harvest passed,ran fill test passed. Used w10870822,w10898445"

"Arrived on site for dishwasher not draining. Removed bottom panel. Ran diagnostics and found no error codes. All components working as designed, advised customer it drains into the disposal. If disposal is full then it cannot drain properly. Advised to run disposal before running unit . Call complete."

"Arrived on site for Icemaker randomly stopping for days and then will work again. Temps are -1 and 38. Unit passed icemaker test. No errors. Phone didnt work. Had to leave and Called Techline.possible bad freezer thermistor or fill tube heater position. Should be 22.8 kohms at zero. 14.3 k ohms. 7739559768. Will return with new sensor and fill tube heater. Will need to check condenser for air flow. Also ui again since it stopped making noise, Reset for fri am. ; ordrng 1 W11603851 (Harness with thermistor) and 1 W11087201 (Fill tube heater) and 1 W11634312 (Ui)"

"Arrived on site to follow up on ice machine that was only producing tiny ice cubes / slabs. When I checked the unit I found the low side at 6psi, high side at 86 psi, which felt like a low charge. I replaced the control to resolve the fill issues which has been resolved. I evacuated the system and vacuumed down. I noticed my pump struggling to get a full pulldown. After a few minutes it did fully vacuum. I charged to spec and ran. Unit was acting like there may be a restriction and still was not hitting proper pressures. I evacuated and vacuumed down again. Unit still felt like it may be restricted but did come down again. I charged the unit to spec and tested. I found the slab is producing sooner, but will need more time to be sure. If customer is still experiencing issues, a new compressor may be needed along with nitrogen to remove any potential restrictions. Customer advised to follow up if production size doesn't improve. Parts used - W11034363."

Arrived on site to diagnose dishwasher with noisy left side hinge. Tested unit and confirmed noise coming from left hinge. Found the friction pad squeaking on the hinge. Replaced both friction pads. Advised customer can use a tiny bit of lubricant if noise returns. Parts used 2x WP8268961.

"Arrived on site to diagnose dishwasher beeping and not running. Examined unit and found the tub banged in on the rear right lower corner, with a split seam. Ordering new tub to resolve. Office to schedule when parts arrive. ; ordrng 1 W11120458 (Tub)"

Arrived on site to replace vent / damaged chimney cover. Removed and replaced due to a slight warp visible from the front. Verified proper fitment. Builder had caulked the chimney to the ceiling and will need to recaulk it. Unit working as designed at this time. Call completed. Parts used - W11417192.

Arrived on site to diagnose microwave with light out. Customer clarified it was the hood light and not the cavity light. I removed the bulb cover and the bulb dropped out. Bulb was not secured in the socket at factory. Reinstalled bulb and tested. Verified lights working as designed. No parts needed. Repair completed.

Arrived on site to inspect dishwasher leaking. Upon visual inspection found sump assembly to be lifted and no making a seal causing water to leak from tub. Sump assembly was missing one locking tab most likely came off during shipping or installation resulting in poor seal . Replaced sump assembly and tested unit. Unit is working as designed. No leaks observed after service. W11613570

Arrived on site to install previously diagnosed and ordered parts per previous tech. I replaced the inlet valve and flow meter. Ran a test and unit is operating as designed. No water leaks observed during service. W11434044. W11535094

Arrived on site to inspect dishwasher not cleaning dishes properly. Upon seeing further inspection placed unit into diagnostic showing error 4-3 and 7-1. Ran a diagnostic cycle and found the wash motor to be faulty. Motor is receiving proper voltage but motor had seized. I replaced the sump assembly and retested the unit. Unit is operating as designed and no water leaks observed during service. W11613480

Arrived on site to inspect dryer not not starting. Upon further inspection found dryer has power and proper voltage but will not start. Gained access to the inside and found the door switch was disconnected. Reconnected door switch and re-tested unit. Unit is operating as designed (photo of dryer operating) No parts installed.

Arrived on site to install previously ordered parts. Installed HV control board. Upon installation found the condenser to have heavy coverage from dust and lint. Cleaned the coils and reassembled the unit. Advised customer to monitor ice production for the next 48 hours. No water leaks observed during service. WPW10589837

"Arrived on site ,replaced filter head ,dual valve and rear valve W11482383, W11482025 W11482384 ,Also add some foil tape to IM fill tube . Ran harvest and fill. All checked normal. Ice maker is getting proper amount of water . No water leaks detected at time of service . Job complete"

"Arrived on site to diagnose ice machine not producing any ice. Tested unit and found no water entering. I replaced the valve and that got the water flow back. Once I had the unit running, I found the drain pump was not running at all. I removed the pump and found it full of sediment and seized. Replaced the drain pump and ran unit. Verified everything working properly with a new valve and drain. Parts used - W11542868, W10897719."

"Arrived on site for leaking water. Upon arrival,inspected unit. Ice container is full of ice and valve is not weeping. Found entire base of Fc is covered in ice as well as drip pan is frozen over. Need to order drain tube and request 2 men to help maneuver unit on newly installed wooden floors. Office to reschedule ; ordrng 1 2314064 (Drain tube)"

Arrived on site to test unit for microwave interior light not coming on. Test unit and found bad light lamp. Ordering lamp and fuse and control board and light transformer. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11238401 (Light transformer) and 1 W10886919 (Lamp) and 1 W11325603 (Control board)

"Arrived on site to replace control and encoder assembly. Replaced control and encoder assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627517 W11627516"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. Used 4 W11632139AUTHO S84638; used 4 W11632139 (Led module) from stock"

WRS325SDHZ08 Arrived on site to replace ordered parts. Proceeded to replace W11671282 auger motor and WPW10169511 coupling. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

Arrived on site for washer leaking . Ran diagnostics got 8-1 error code . Ran test 12 . Unit slow to drain . Filled unit up 1/2 way . Found drain hose twisted in back . Hose leaking and not sitting on connection properly . Cant get twist out of hose . Ordering external hose . May need to replace drain pump due to working too hard to drain. No water leaks found inside or from bellow . Set return 7/26 . ; ordrng 1 W11551765 (External drain hose)

"Arrived on site for washer banging. Found f0e3. Found damage to left side of cabinet. Found external pan broken in rear. Ran diagnostics test and all components passed. Inspected underneath and found no evidence of oil. Removed reroute and plastic teeth look worn. Advised customer to connect to wifi for software updates. Ordering new cabinet, rotor and returning with suspension. Office will call to schedule. Unit is up stairs. ; ordrng 1 W10677266 (Cabinet) and 1 W11260238 (Rotor) and 1 Extraman (Extra man) and 1 Extratime (Extra time)"

Arrived on site for vent vibrating. Found unit vibrating really loud on all 3 settings. Tightened mountings . Low and medium sound better . Ordering blower motor .set return 7/26; schdld next appmnt for 7/26 FRI !

Arrived at Apt 3112 for leaking from dispenser. Removed dispenser control. Replaced dispenser door. Verified operation. Call complete.

Arrived on site to inspect refrigerator fc not cooling. FC is 1 degree. Upon further inspection placed unit in diagnostics to check error codes. No error codes showing. Compressor and fans operating as designed. Customer advised that everything has been working fine for the passed few days and she thinks the door was not fully closed. Advised customer to make sure to open and close door from carpenter to make sure doors are aligned. No water leaks observed during service. No parts used during service