Job done quickly
Weiling - Cedar Park, TX
Todd - Liberty Hill, TX
Tyler was very nice and professional. Cool guy to talk to too, and he was very neat and clean with his work.
Chris - New Braunfels, TX
Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.
Truly professional - Great work
Shankar - Leander, TX
Prompt and great service
Catherine - Bastrop, TX
Garrett - Austin, TX
Abraham - Austin, TX
Cunyus - Leander, TX
Lou came out to repair our microwave and was very courteous, knowledgeable and extremely careful. He was pleasant and professional and didn’t waste any time at all in getting the job done properly the first time! Thanks Lou!
Exceptional Customer Service
Natalie - Round Rock, TX
Tyler was fast, courteous and proactive. He arranged a follow up appointment because of my appliance's situation needing additional support post-replacement.
Service was great!
Zorba - Georgetown, TX
A job well done. A very professional & pleasant repair tec. A business we would call again.
Judy - Round Rock, TX
my service tech was very knowledgable
James - Holland, TX
All around excellent service!
Helen - Austin, TX
Rudy - Round Rock, TX
Taylor - Liberty Hill, TX
Melody - Round Rock, TX
Tyler fixed knew the problem and fixed our oven right away. He was friendly and quick. He even came on Labor Day to help schedule the job. Thanks!
Anonymous - Georgetown, TX
Stover - Georgetown, TX
professional and kind
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Harvey - Leander, TX
Very efficient and professional
Super perfect service!
Susanne - Austin, TX
Sam - Austin, TX
Luis was great! He was quick, friendly and was very knowledgeable!
Michelle - Buda, TX
Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You
Patricia - Leander, TX
Arrived at beginning o our window, worked fast and was very professional
Bobby - Burnet, TX
Tommy showed up on time. He was friendly he was knowledgeable and he went to work right away. He answered all my questions and I was happy with his service.
Andrea - Round Rock, TX
I appreciate the availability of appointments. This technicians are professional and friendly. Great customer service!
Sandra - Hutto, TX
Nathan was professional, courteous and quickly fixed the issue.
Sharon - Kyle, TX
I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!
Good and quick service
Mary - Meadowlakes, TX
Great experience, technician arrived on time and repaired my dryer in a matter of minutes. My dryer had not worked since mid July and two service people had looked at it. Obviously one was an idiot. Thank you very much.
Seaholm - Kyle, TX
He was on time and completed the job in an efficient manner.
Gray - Georgetown, TX
We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.
Framnes - Round Rock, TX
Lou did a great job analyzing my dish washer issues and making sure that I was able to keep it running well in the future. I definitely feel comfortable calling again or recommending his service to others.
Paolozza - Leander, TX
Joe - Buda, TX
Great service and price.👍🏻
Michael - Marble Falls, TX
We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.
Chad - Georgetown, TX
Tyler Was very friendly and efficient.
Ken - Austin, TX
The new part worked
Amderson - Salado, TX
Steve was on time explained things clearly and thoroughly
Susie - Kyle, TX
He was nice, courteous, clean and knowledgeable. He diagnosed the problem and went for the fix and was done in short order!
Ed - Buchanan Dam, TX
Prompt. Courteous. Knowledgeable. Friendly.
Jon - Austin, TX
Technician displayed genuine care for my request and appliance needs, and was very detailed in his description and explanation.
Very thorough service. Great job!
Dan - Georgetown, TX
Lou did an excellent job.
Fastin great service
Rgs - Georgetown, TX
Paul - Austin, TX
Ferrell, correct spelling of last name FARRELL - Georgetown, TX
Best service tech!
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.
Ellen - Horseshoe Bay, TX
I will recommend Aplliance Express to all of my friends!
Quevedo - Leander, TX
Great Service and Tommy is fantastic
Philip - Horseshoe Bay, TX
Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Suresh - Round Rock, TX
Listens to the problem and explains the resolution steps.
Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!
Sam - Horseshoe Bay, TX
Miguel - Austin, TX
Very good technician customer service
Excellant service and Fair Price
Lisa - Austin, TX
I will refer all my family and friends. Very impressed.
Right on time
Robert - Austin, TX
I like how they call the day before to narrow the window they will be coming. Always fix the problem, too.
George - Round Rock, TX
Tyler was very professional
Very fast service!
Nathan - Hutto, TX
The service technician was very fast and quickly repaired our machine.
Fast, efficient...Holiday coverage
Kenneth - Liberty Hill, TX
Melody - Round Rock, TX
The oven is working again. And I appreciated that a technician came on Labor day so that I didn't have to take off work to meet him.
Great Service, too expensive
Pohlmeyer - Georgetown, TX
While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.
Ms - Liberty Hill, TX
Jonathan was on time, respectful, fast, very knowledgeable and explained the issue so it made sense to me
Prompt and Professional
Pat - Georgetown, TX
Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.
Efficient, professional, excellent technician
Peggy - Horseshoe Bay, TX
Haffner - Burnet, TX
Teri - Pflugerville, TX
Lane - Marble Falls, TX
Teri - Pflugerville, TX
Appliance Express was excellent with providing time technician would arrive.
Customer Feedback - Austin, TX
Leo was great!!
Lenel - Austin, TX
Technician was helpful.
Mike - Austin, TX
very professional service
Vardaman - Lago Vista, TX
Lou did a great job!
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
Katherine - Hutto, TX
Wheeler - Jonestown, TX
..very efficient, cordial, and professionally handled..
Susan - Horseshoe Bay, TX
This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.
Claudia - Horseshoe Bay, TX
Greg - Bastrop, TX
Arrived on time and completed the work quickly. Very impressed with the worker and the service.
King - Driftwood, TX
Kevin arrived as scheduled, communicated clearly the problem after doing his diagnostic exams and followed up with good recommendations...! We will be using them again, if needed!
Robert - Georgetown, TX
Excellent service by a pleasant and qualified technician.
Amy - Horseshoe Bay, TX
Good service and excellent tech
Taylor - Georgetown, TX
Microwave Door Replacement
Cathy - Round Rock, TX
Tyler did a fantastic job again! We are very pleased with Appliance Express customer service. Very timely.
Service very timely
Mary - Round Rock, TX
They arrived close to 11 am which was great.
Angie - Meadowlakes, TX
finally an answer
Bob - Bluffton, TX
I had a dishwasher that overflowed and I had hired three different plumbers to fix it. none could. Gerry knew the answer and fixed it right away.
Jessica - Kyle, TX
Leo was polite, professional, and knowledgeable.
Mr Dave - Georgetown, TX
Great job by Cliff
Kevin - Austin, TX
Robert was very friendly and turned a simple solution into a teachable moment!
Appliance warranty work
Mr Carter - Leander, TX
Jonathan was extremely knowledgeable, and very helpful in providing tips on how to better use them.
Will - New Braunfels, TX
Rebecca - Georgetown, TX
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Mcdonald - Leander, TX
Lou did a great job
Efficient, effective, professional, knowledgeable
Sherry - Georgetown, TX
Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!
Very professional and timely well done job.
Arasb - Austin, TX
Don - Georgetown, TX
Very good found problem and fixed it quickly.
Jody - Liberty Hill, TX
Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?
Above and Beuond!
Carrie - Liberty Hill, TX
Our technician,Tyler, was great! We initially missed his arrival and he went above and beyond to reopen the work order and come back! He was very knowledgeable and conscientious about repairing our oven correctly.
GREAT SERVICE, AWESOME TECHNICIAN
margaret - Georgetown, TX
We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!
fast efficient repair
Paul - Austin, TX
and the repairman, Robert, was knowledgeable and nice.
Terrific Service Man
Tim - Austin, TX
Once again our service man came out on time and very pleasant to be around and helpful in his knowledge of his product.
William - Austin, TX
Wesley was very competent, quickly knew the nature of the problem.
NT - Hutto, TX
A technician came on Monday, said he was ordering parts to fix it on Thursday. On Thursday a different technician came without the parts and did the same exact thing the other technician did on Monday. Now, we have to wait longer to get our appliance fixed because the second technician did not bring the parts to fix it. Very unhappy. I don't necessarily blame the technicians, but there is a serious lack of communication going on.
Debbie - Round Rock, TX
warranty repair - no cost
George - Cedar Park, TX
Replaced drain tube and cleared ice build up in freezer.
Efficient warranty service
Ken - Horseshoe Bay, TX
Service Technician was knowledgeable, efficient and congenial . A rare combination these days.
Great service all around
Eyal - Georgetown, TX
What a nice young service technichan
Rebecca - Austin, TX
Superb professional service
Apel - New Braunfels, TX
Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!
Prompt and professional.
John - Marble Falls, TX
Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.
Timmy_D - Leander, TX
Lou, is awesome! He is professional, courteous and polite. He made it a point to go the extra step to assist with the removal a defect bulb in the microwave. He told me, “if I would have known ahead of time, I would have brought one and replaced it.” I am extremely satisfied and I do hope that all service technicians at Appliance Express are like Lou.
George - Georgetown, TX
Great fast service.
Yvanna - Buda, TX
Fast. Precise. Responsible
Meaghan - San Marcos, TX
Great service and was able to fix the problem...and it was no easy fix.
Connie - Georgetown, TX
Nelson - Cedar Park, TX
Friendly, and very qualified.
Don - Georgetown, TX
Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within
Flynn - New Braunfels, TX
Reputable, efficient service provider!
Prompt and Excellent Service
Scott - Cedar Park, TX
Amazing service and super knowledgable
Gary - Leander, TX
Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.
Tommy from Appliance Express is AWESOME
Shane - Meadowlakes, TX
Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....
Rivers - Austin, TX
Great Service, Polite and prompt.
Dr.Dipak Sengupta - Georgetown, TX
Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.
Gail - Horseshoe Bay, TX
They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!
Real Customer Service from Admin to Tech, Skilled & Personable
Stew - Georgetown, TX
Professional, timely work as expected, excellent team.
The Appliance Express was professional and accommodating!
Mr - Liberty Hill, TX
Andrew - Georgetown, TX
Technician performed super service and was friendly and knowledgable.
Really great service
Geena - Kingsland, TX
Rubben - Elgin, TX
Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.
Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.
Mr martinez - Austin, TX
Ms Irene - Georgetown, TX
Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.
Stephen Foster - Round Rock, TX
Service man have a great personality work quickly with great results
Cline - Leander, TX
Lloyd - Meadowlakes, TX
Thomas was great!
Paula - Cedar Park, TX
Our technician was very friendly and professional.
Jesus - Austin, TX
Great, professional service!
Roger - Buda, TX
Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!
William - Horseshoe Bay, TX
Sallie - Round Rock, TX
Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.
John - Elgin, TX
Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!
EXCELLENT, AND PROFESSIONAL
Mcdaniel - Leander, TX
Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.
Ray - Georgetown, TX
Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.
Cullen - Taylor, TX
Lindsay - Marble Falls, TX
Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.
Fast and efficient!!
Sullivan - New Braunfels, TX
Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!
Second Time Around
Lauremce - Round Rock, TX
This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Adriana - Georgetown, TX
Great experience, Tyler was very informative, explained every step of the way, kind and perfessional
Ice maker repair
John - Austin, TX
Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.
Prall - Georgetown, TX
Lou was very professional and did an outstanding job.
Professional Tech, great service
Bob - Lago Vista, TX
I would recommend Appliance Express for future issues that me come up on our electrical applianced.
Parque Ct misdiagnosis
Jordan - Georgetown, TX
Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.
Wetherington - Liberty Hill, TX
Lou had my dishwasher going in about an hour.
Parque Ct 3rd. Visit
Neil - Georgetown, TX
Very efficient, personable and competent.
Knowledgable and thorough
Wade - Liberty Hill, TX
Great service and Lou was super knowledgeable.
Fantastic Response and Great Installers/Repair Guys
Schupp - New Braunfels, TX
I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!
Lisa - Austin, TX
Luis did a great job for us!
Liddy - Round Rock, TX
Great customer service
Paul - San Marcos, TX
Quick fix and excellent customer service. Thanks!
Appreciated the A+ level of customer service!
Greg - Leander, TX
John - Georgetown, TX
Mr Shaishav - Austin, TX
Luis is a good technician and he knew with certainty what the issue was with my refrigerator.
Lou does a great job. Appreciate his customer service and attention to detail
Adams - Georgetown, TX
Amy - Bee Cave, TX
Thomas - Georgetown, TX
Great service..repaOrman was on time. Great advance communication.
Mike - Georgetown, TX
The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.
Livingston - Georgetown, TX
Kim - Georgetown, TX
Tommy did a great job.
Patrick - Austin, TX
Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!
Great Service - Very Professional
MHorni - Cedar Park, TX
Edward - Cedar Creek, TX
Great service and friendly technician
Will Molidor - Georgetown, TX
Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.
Wesley - Bastrop, TX
Nicole - Buda, TX
Efficient and very nice!
Utley - Belton, TX
The Maytag washer was not out of warranty and quit working. Mike G fixed it in a timely manner and I appreciated his explaining what had happened.
Terry - Georgetown, TX
Jerry knows his stuff! Appreciated his attention to detail. Will call Appliance Express next time something isn't working properly.
Awesome & Quick Service
Nigel - Round Rock, TX
Tyler was great and quite efficient at his job. Did not take too much time once he identied the issue and fixed it right away. He also was accommodating that I was a conf call, and did not seem bothered by it at all.
Quick, accurate service!
Engelken - Canyon Lake, TX
Quick service. Repairman arrived with the correct repair parts and installed them if a few minutes. Our washer is working great now.
Wyndell - Liberty Hill, TX
Steve was efficient, professional and respectful. He quickly identified the issue, had the needed part on hand, and made the repair in less than an hour.
Billie - Round Rock, TX
On time, great service and quick answer to repair my refridgerator!
Mrs Rene - Austin, TX
Luis arrived a little early and got right to work. Figured out what was wrong with the ice maker, got it fixed and working! All in 30 minutes! Great job!
Consistently awesome service
Pahuja - Leander, TX
Lou is awesome and helped us with the washer/dryer. Would recommend him to others needing service.
Allen - Dripping Springs, TX
Isaac R - Austin, TX
Jana - Georgetown, TX
Tyler was a pleasant person who clearly knew what he was doing. He spoke kindly and was very helpful. I’d recommend him.
Vicky - Austin, TX
He found the problem quickly.He explained the problem,and removed the problem.I had Great Service.
Pace - Leander, TX
Always on time
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
fix wash machine man was fast and answered all questions
Freeman - Georgetown, TX
Mreys - Waco, TX
Highly professional and great knowledge of the appliance
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Yvonne - Round Rock, TX
Cammon - Leander, TX
Gabriel - Pflugerville, TX
He didn't just troubleshoot he also took the time to explained the issue very clearly thanks for your service ..
Joan - Georgetown, TX
By the time Tyler reached our house my ice maker had started to work. He answered our questions that we had. Tyler was friendly and nice.
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Jeff - Hutto, TX
FIRST TME CUSTOMER
Ross - Georgetown, TX
LOU WAS VERY HELFUL AND PROFESSIONAL. SHARED A LOT OF GOOD ADVICE AND INFORMATION. CAME AT THE END OF A LONG DAY FOR HIMSELF, BUT STILL PROVIDED GREAT SERVICE.
Cassie - Georgetown, TX
Mary Anne - Georgetown, TX
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for ice building up in the freezer. I inspected the unit and work area. I found the icemaker double filling, and won’t go through a harvest cycle. I replaced the inlet valve and installed a new ice maker. I jumped the new ice maker and if harvested and filled with water. No water leaks detected. Job complete."
VENTHOOD GE JV966D6SS "Arrived on site for customer complaint of unit tripping the breaker when plugged in, I disconnected the power cord from the vent hood and found breaker tripping when power cord was plugged in, found power cord shorted to ground, instructed customer to have installers or electrician install new power cord."
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for dryer not drying. Upon inspection I found the dryer not turning on at all. I found the door latch is bad and will need to be replaced I also found that the push to start switch is faulty. Ordering push to start switch (WPW10117655) door catch assembly (WP3389441) striker (279570) . ; ordrng 1 279570 (catch door dryer) and 1 WP3389441 (catch) and 1 WPW10117655 (relay-pts)
COOKTOP JENN-AIR JGCP548WP00 Arrived on site for cooktop continually sparking. I inspected the unit and work area. I swapped in a known good spark module the unit still sparked continually. I inspected the burner heads and cleaned all burners. All burns except the middle center burner ignited properly and didn’t continue to spark after lifting. I replaced the burner and the unit operated as designed. I reinstalled the unit. Job complete.
REFRIGERATOR AMANA ASI2575GRW04 "Arrived on site for refrigerator buckled on left side. Inspected unit and found damaged on left side cabinet.
REFRIGERATOR GE GFE28GSKJSS Arrived onsite for the refrigerator with a broken cover. During inspection found that left upper door hinge cover is broken. Ordering parts and office to schedule ; ordrng 1 WR17X13217 (top cover middle dgy) and 1 WR17X20164 (hinge endcap asm dgy)
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit screeching loudly during spin cycle and from the recommendations of techline, I removed and replaced the motor, basket & drive block and tested. Unit continued to make the noise. I removed and replaced the gearcase and retested and the unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MHW6000XW0 Arrived onsite for bellow clamp fallen off. Looked at unit. Saw that bellow clamp had fallen off. Put bellow clamp back on. Tested unit. Unit test good. No leaks at this time. Job complete.
MICROWAVE GE JVM3150DF1BB "Arrived on site ,replaced mag cap and diode . Unit is now heating properly. Job complete ."
WASHER MAYTAG MVWB965HC0 Arrived onsite for unit not draining. Tested unit. Got F9E1 drain pump issue. Replaced drain pump. Tested unit. Unit test good. No leaks at this time. Job complete
ICE MACHINE KITCHENAID krfc704FPS00 "Arrived on site for ice maker not making ice. Inspected the unit and work area. I ran the ice maker through a harvest test, and a fill test. Both tests ran and passed. I checked the evaporators for any frost build up and found none. I ran a temp test on the freezer and found it at only 27 degrees. I gained access to th evaporator and found the Evaporator covered in ice. I ran a forced defrost and the heater did not come on. I explained to the customer how defrost works with the unit and how the control supplies power to all the components. I quoted the customer for worst case, UI, main control, evap harness, heater. I let the customer know they could call KitchenAid and see if they will offer any assistance. I am order UI W11099702, control W11333076, heater W10882092, harness W11204566, stop pan W10795822. The office will schedule when parts are available. No water leaks detected.; ordrng 1 W10795822 (stop-pan) and 1 W10882092 (heater) and 1 W1109
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to replace evaporator fan motor and freezer. Upon opening unit found freezer fan running properly but only partial frost pattern on freezer evaporator. Unit has a sealed system leak in the RC evaporator as well as a cycling issue due to shorted user interface. Compressor, filter dryer, RC evaporator, and user interface will all need to be replaced to complete repair. Office will need to have repairs authorized and set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 8201675 (compressor) and 1 AUTHONEEDED (AUTHO NEEDED) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
RANGE GE CGP650SET1SS Arrived onsite for middle burner on unit not lighting. Tested unit. Found that gas was coming in properly. Need new burner head and cap. Ordered parts. . ; ordrng 1 WB16K10079 (3r burner asm) and 1 WB29K10045 (burner cap central)
COOKTOP KITCHENAID KGCS166GSS05 Arrived on site to test unit for smoking unit. Found all’s crews rusted advised customer that screws might break.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site to diagnose a refrigerator that is not producing ice and ice is melting in dispenser been. Found user interface not cycling ice fan properly and icemaker motor failure. User interface and main control will need to be replaced together as they come in a kit with software updates. Also icemaker will need to be replaced to correct motor issue.; ordrng 1 W10861900 (cntrl-elec)
RANGE GE JS760SL4SS Arrived on site and tested operation. Found cooling fan not running. Found no obstructions to fan and verified freely moving. Reassembled and tested. Fan now running and u it is heating. Motor is still humming. Unit will need new cooling fan and control panel trim to repair. ; ordrng 1 WB07X29081 (control panel trim a) and 1 WB26X29468 (COOLING FAN)
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for no ice. Ran diagnostics good air flow from ice box fan,ice in icemaker,rna harvest test icemaker would not run through a harvest diagnosed a defective icemaker. Installed new icemaker ran harvest test passed,ran fill test passed."
REFRIGERATOR bosch KBUDT4865E04 "Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed compressor pulling 2.3 amps and evaporator leak. Attempted to look up needed parts and could not locate, ordering parts research. Office to schedule return trip. Authorization needed. 3 hour job. SS repair. ; ordrng 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (EXTRA LABOR AUTHORIZATION NEEDED ) and 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (PARTS RESEARCH )"
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site to inspect ice maker for not producing, upon inspection found the wire to he motor burnt and charred, will need harness and recirculating pump assembly; ordrng 1 2313702 (PUMP) and 1 W10340990 (HARNESS)"
DRYER WHIRLPOOL WED5000DW1 Arrived onsite to check on unit for customer possibly having issues with belt. Tested unit. No issues at this time. Unit working as designed. Job complete
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor failure, oven light broken and control failure, I removed and replaced all three parts and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Arrived onsite for oven/microwave combo that is intermittently not starting a microwave cycle. Inspected unit and work area. Placed unit is service diagnostics and found no stored error codes. I ran the unit through a couple of relay checks and all ran as designed. I called Techline and spoke to Adrian SR# 7728237022. He advised me to run several tests and found nothing wrong with the unit even after trying to use the microwave 6 times with no failure.
WASHER WHIRLPOOL GHW9400PLA Arrived onsite and inspected washer for leak from bellow and general health. All checks good. Advised customer concerning hair caught in the bellow. All checks good. Unit is now operating as designed. advised customer on findings.
OVEN JENN-AIR JJW2730WS02 Arrived onsite to install previously diagnosed parts. I installed the ACM and the control panel. Unit is working and heating as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for previous diagnosed parts. Replaced thermistor. Tested system. Everything works as designed. Job complete.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for noise complaint. Diagnosed noise due to door hinge,removed bracket reinstalled bracket assembly on hinge tested door operation unit working as designed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator making noise when dispensing water. Upon arrival customer informed that issue is FC is making noise. Tested and inspected unit and found ice buildup in FC creating noise from fan hitting ice. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Advised customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk.; ordrng 1 W10316760 (thermistor) and 1 W11334745 (EVAPORATOR FAN) and 1 WP12729123 (heater)
DISHWASHER WHIRLPOOL WDT910SAYM1 "Arrived on install previously diagnosed parts. Installed new sump and motor to resolve non spraying. Retested and unit is now spraying. Saw water dripping from front left of door. Opened unit during test cycle and found a huge a,out of suds. Tried leveling unit, but floor is uneven and resulted in door not being able to close. Adjusted door and level as best I could. Retested and didn’t see any other drip.
COOKTOP KITCHENAID KICU509XSS00 Arrived on site and installed new module. Tested operation and found unit working properly. Job complete
RANGE MAYTAG MES8800FZ2 "Arrived on site to inspect oven for not heating, upon inspection found the sensor shorted, replaced sensor and tested. Heating returned. Job complete"
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to test unit damage. Found damage and replace damaged door and handle. Tested unit and unit is operational. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a oven that is giving fan speed error. Tested unit and found blower bearings too tight causing it not to be able to start on low speed. Lower will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11248652 (BLOWER)
REFRIGERATOR WHIRLPOOL WRF535SWBM00 "Arrived on site for a defective icemaker,replaced icemaker ran icemaker through a cycle water filled icemakerice maker.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to install previously diagnosed parts. Installed the dispenser drawer and water valves. I also leveled the unit as it was slightly un level. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to diagnose a dishwasher that is not cycling properly. Found excess suds in unit at the end of diagnostics indicating oversetting during cycling. Advised homeowner on findings and solutions to correct the issue. No repairs are needed at this time and all is working properly.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Motor, wheel, and housing. Unit was inside the apartments shop to work on. Could not test after parts replaced. No issues at this time. Job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of washer not washing properly, found faulty metering pump, I replaced pump, unit tested good."
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of noise issues, found blower wheel was rubbing against housing seal, I used noise reduction kit and dryer pads, unit tested good."
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of unit leaking, found leak due to drain line not secured inside of house drain, I added additional zip tie, filled and drained twice, unit tested good, no leaks."
DISHWASHER BOSCH SHE3AR56UC/21 Arrived on site to diagnose dishwasher not filling. Performed diagnostic and found fill found not running. Found power at valve but no activity. Attempted to install designated valve and it was not the correct one. Ordering part 00633970 which is correct valve. Office to reschedule as customer has limited availability.; ordrng 1 00633970 (VALVE)
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site ,replaced orafices. Flipped spud on regulator . All flames are correct flame now . No gas leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for previous diagnosed parts. Replaced diffuser and harness. Tested system. Everything works as designed. Job complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and tested operation. Found upper rack adjuster wheels breaking off. Unit needs adjuster kit to repair. ; ordrng 1 W10712395 (adjuster)
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of start button and power buttons not working, found broken button holders, I replaced button holders, unit tested good."
COOKTOP JENN-AIR JGD3536WS01 Arrived on site to test unit for burners not working. Found bad burners. Replaced burners Test unit after replacing burners and all burner igniting correctly job complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for the washer making a noise. During testing found that the gearcase was causing the noise it was leaking oil. Found error code for actuator. Replaced gear case, cam assembly, actuator, and washer tested good. Noise is gone and no leaks. Complete"
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found failed compressor. Compressor and filter dryer will both need to be replaced to complete repairs. Office will need to set return appointment, for 3 hours, due to part availability.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR )"
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for microwave door damage. Tested system. Mw door is damaged. Replaced mw door. Tested system. Everything works as designed. Job complete.
ICE MACHINE WHIRLPOOL KUIC15NRXS1 "Arrived on site for no ice. Ran diagnostics found broken pan,continued diagnostics compressor powered on no frost on evaporator diagnosed leak.
REFRIGERATOR LG LFXC24796D/00 Arrived on site to diagnose one no cool refrigerator. On arrival found unit unplugged. Another company came out and diagnosed issue as sealed system and unplugged unit. Plugged in unit to confirm diagnosis. Found no frost pattern developing at all after 10+ mins. Performed sealed system checklist. Got with SR to order proper parts for sealed system. Office to reschedule sealed system job. Need AUTHO for AHS. ; ordrng 1 ADH73150208 (DRIER) and 1 ADL73341411 (FF EVAP) and 1 ADL73981017 (FC EVAP) and 1 AUTHO (AHS AUTHO) and 1 JIG (JIG FOR LG) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)
DISHWASHER WHIRLPOOL WDT720PADM2 Arrive on site for dishwasher making noise. I spoke with the customer and found out the dishwasher isn’t cleaning the dishes properly. I inspected the unit and work area. I didn’t find any fault In diagnostics. I tried to run a cycle and the pump and motor assembly didn’t spray water. I replaced the pump and motor assembly and tested the unit. The unit operated as designed to water leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not heating. Tested system. Found heater faulty. Replaced heater. Tested system. Everything works as designed. Job complete.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for ice issues. Diagnosed a defective water sensor in pump,replaced pump,ran diagnostics all test passed unit working as designed."
DRYER WHIRLPOOL WGD6120HW0 "Arrived to inspect dryer not drying or powering on.I turned unit on and powered it up and all functions of the unit worked.Customer did have a short video of something clanking inside the unit..Unit tumbled, heated and exhaust was good.Job complete"
RANGE KITCHENAID KFGC506JSS00 "Arrived on site ,replaced control . Tested unit , now fan is buzzing but not spinning , readjusted blower bracket . Ran pre heat to 475 . All checked normal . No gas leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site to install a new power cord and the new main hairiness. I gained access to the back of the range and removed the shorted out power cord and harness. I replaced both with new. I reinstalled the unit and powered it back on. I tested the range And it is operating as designed. I reset the click on the range. Job complete.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and inspected unit. Found that the console again has moisture build up inside. Called tech line and spoke to Dustin #7728235098. Recommended running unit with clear inter door to isolate where water is coming from that is spraying straight at the vent. Return visit will require 2 hours to observe unit running and make repair. ; ordrng 1 CNOTE (2 HR) and 1 TOOL (CLEAR DOOR) and 1 W10919772 (deflector) and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10340683 (manifold)
DISHWASHER AMANA ADB1400AGS1 Arrived on site for dishwasher that one spray either spray arm. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running). Placed unit in an auto cycle and found washer motor not running. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for cooling compliant. Removed deli drawer found fresh food evaporator completely incased in ice diagnosed a defective defrost thermistor,unit will need a new harness that includes both thermistors. Will also need to run service pointer to secure evaporator to liner with zip ties and clamps. Instructed customer on defrosting unit 24hrs before return visit,set return visit ; ordrng 1 WPW10277799 (HARNESS)"
RANGE WHIRLPOOL WFG510S0AS0 Arrived on site for range over heating. I inspected the unit and work area. I tested the oven temperature with an air probe. The oven sensor and my air probe are reading the same temperature. The control is not reading the sensor properly. I replaced the control and tested the unit. The oven is now baking as it should and showing correct temperature. Job complete.
COOKTOP LG LCE3010SB01 Arrived on job for complaints of no heat. Found no power supply to cooktop. Reset breaker and unit powered on. Test all burners.
DRYER MAYTAG MEDB835DC4 "Arrived on site for customer complaint of UI console non responsive at times, quoted customer for overlay, customer refusing repair at this time.
DISHWASHER GE GDT665SSN2SS "Arrived onsite for the dishwasher not draining and running the cycle. Installed drain pump , pressure sensor that was provided by the customer. Dishwasher is now running the cycles correctly but will not drain.
DISHWASHER BOSCH SHPM98W75N/11 "Arrived to inspect dishwasher not completing cycles.From recent experience with this issue, I determined the latch was defective and causing the unit not to complete cycles.Unit heats and drains properly.Ordering the LATCH door.Customer rescheduled.Needs more work ; ordrng 1 00630784 (LATCH)"
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site for damaged door replaced damaged freezer door and nameplate
RANGE JENN-AIR JGR8775RDW "Arrived onsite for RF burner not igniting upon inspection I found the ignition spark was weak and in need of replacement. I immediately broke the burner head screw attempting to replace that igniter. Will need to return with a orifice holder and drill out the remaining screws to replaced the orf holder and igniter. Customer would also like a new burner knob. ordering (74009099) ORF holder (74009147) knob and returning with the igniter (WP74009958) RS ; ordrng 1 74009099 (holder-orf) and 1 74009147 (knob- valv)"
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect unusual noise from inside the dryer.Confirmed the complaint and disassembled and found a small Christmas hook inside the rear gasket causing the issues.Removed and reassembled the unit and unit now operates to customers satisfaction without the noise.Job complete
DISHWASHER FRIGIDAIRE LFID2459VF "Arrived on site to replace console. Replaced console, tested unit and unit functions correctly. Job complete"
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived onsite for ice machine that was not filling water. Inspected unit and work area. Customer advised the issue was with the machine not filling. He advised he ran a cleaner through it and replaced the filter but still had no water coming into the unit. Replaced water valve and tested unit. Unit filled, recirculated, and began to form ice. Unit is working as designed.
DRYER MAYTAG MEDB855DC4 Arrived onsite to replaced motor. Tested unit. Still getting same error code. Called Techline. Suggested to change control board again. Got sr#7727440399. Ordered parts. Office to reschedule. ; ordrng 1 W11158453 (cntrl-elec)
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to repair refrigerator that was having a defrost issue I installed and thoroughly tested the evaporator fan the UI control and the main control after repair tested the entire fridge and everything is working as designed. Call complete.
RANGE JENN-AIR JDS1450DP0 Arrived on site to test unit not heating. Tested unit and found broken bake element. Replaced elementtested unit and unit heats as desired. Job complete.
DRYER WHIRLPOOL MEDB835DW4 Arrived on site to repair a dryer that was making a metal on metal screeching sound I was able to replace the idler pulley as well as all of the roller wheels that help the drum glide in place. After that I assemble the machine and tested it out and found that the squealing had completely stopped so I did not install the motor. Unit is working as designed. Call complete
WASHER MAYTAG WFW6620HC0 Arrived on job for complaints of noise. Ran spin cycle and bearings causing noise. Will need two tech and 2 hours. ; ordrng 1 W11287253 (TUB)
REFRIGERATOR LG LFX31925ST/00 Arrived onsite to install previous diagnosed parts. Replaced drain tube. Tested system. Everything works as designed. Job complete.
RANGE GE JGB860SEJ2SS Arrived to inspect upper oven not heating.Confirmed the complaint and verified the module and serial number.Unit bale igniter is defective causing the issue.Ordering the igniter and research for correct part.Office to reschedule with customer.See sticky note ; ordrng 1 CNOTE (RESEARCH TOP OVEN NEVER IGNITED. PLEASE CONFIRM THIS IS IGNITER FOR UPPER OVEN) and 1 WB13X24925 (IGNITER GLOW BAR)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found RC evaporator defrost failure due to controls not communicating with her masters. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived onsite for the vent hood noise. Replaced fan blade and it did not resolve the issue. Replaced the motor and it did not resolve issue. Tried to adjust motor and it did not resolve issue.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator that won’t light in the top refrigerator section or freezer section. Inspected unit and work area. Customer advised of the issue started in the freezer. Attempted to remove freezer light and began to get excess resistance. Worked on the freezer light for five minutes and once the light came loose the female connector on the wires coming from the control had popped loose. Attempted to dig out wires to reconnect female connector but was unsuccessful. Tried to wire but the wires together using one of the modules but was unable to clamp the wires coming through the insulation. I called Techline and spoke to Brian SR# 7728233696. I advised him of my findings and he then video chatted me to verify findings.
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and the unit failed to heat. While testing, the unit made a loud humming/buzzing noise. I removed the unit from the wall and found the diode burnt, the magnetron was rusted. I removed an replaced the magnetron, capacitor, & diode. Retested and unit is operating as designed. I reassembled the unit and placed it back on the wall and retested. Unit continues to operate as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator not cooling. Upon further inspection I found that the refrigerator had a sealed system issue customer had stated that he heard what sounded like a hissing noise coming from the fridge at one point shortly before the cooling had stopped. We will need to order an evaporator coil a compressor and a dyed dryer.There were no lock rings needed for this repair. Call needs to be weighed for two hours and we need a SS tech.; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite and found compressor running and fans running properly. Found repeat symptoms hi temperatures. 25f in fc, and 50f in ff cabinet. Found evidence that the sealed system repair should be monitored by sealed system tech for leaks from repair in last 6 months.; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer)"
COOKTOP WHIRLPOOL KECC604BBL00 "Arrived on site to inspect cooktop smoking and popping breaker. Upon further inspection, customer advised they were using the right front and back left burners when the unit “popped” and when they opened the cabinet doors under the unit, smoke came out. When they turned the breaker back on, it caused the entire home breaker to trip. I had the customer sign a waiver of damages from lifting glass cooktop and then removed the cooktop. I didn’t find any signs of damage to the cooktop. I checked under the unit in the cabinets and over the junction box cover to inspect wiring. I found where the wiring had shorted out and caused the lid pop noise and the smoke. I advised the customer of my findings and took photos. Reassembled the unit and placed it back in the countertop.
RANGE WHIRLPOOL WFG510S0AB1 Arrived to inspect gas range not lighting.Confirmed the complaint and located the breaker box and turned the range off then back on.Tested the unit and all functions work as designed.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher rust on panel. Inspected unit and found rust on panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
REFRIGERATOR GE GNS23GSHBFSS "Arrived on site for loud noise and temps not correct . Found ice build up on freezer evap wall . Also door alarm wouldn’t not going off . Found no switch issues . Ordering control, heater evap fan and blade . No water leaks detected at time of service . Please call to set return . ; ordrng 1 AUTHO and 1 WR51X10108 (heater def asm) and 1 WR55X23924 (board asm main contr) and 1 WR60X10277 (refrigerator evapora) and 1 WR60X30922 (BLADE)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not cleaning dishes properly. I inspected the unit and work area. I found error code F5E1 door stuck open. I ran the unit through diagnostics cycle and the unit would not fill with water. I found the water valve was turned off. I turned them valve on and found the unit filling and working as designed. I spoke with customer about the different wash cycles. No water leaks detected. Job complete.
REFRIGERATOR GE GDE20GGHBRBB Arrived on site to install previously diagnosed temperature sensor in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
UNKNOWN UNKNOWN 0
DRYER AMANA NED4655EW1 Arrived on site for dryer not stopping at end of cycle . Replaced timer . All checked normal . No lint build up . Job complete .
UNKNOWN UNKNOWN n/a
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on job for complaints of not washing. Found 120 v to motor without operation. Replaced sump and motor. No leaks detected at time of service.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site , replaced wheel and blower . Ran unit . All checked normal . Unit sounds normal . No lint build up at time of service. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for microwave no heat. Tested unit and found that the unit has power and is turning but I did not hear the fan kick on. I dissembled the unit and replaced the mag cap and diode still no fan. I tested the fan motor capacitor and it tested faulty. Will need that motor capacitor. Ordering motor fan capacitor (W10210855).; ordrng 1 W10210855 (capacitor)
REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite and repaired fridge by replacing failed start device. Unit is now operating as designed. Advised customer on repair.
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived on site for customer complaint of mullion being broken and not closing properly, found broken mullion and slide, ordering parts. ; ordrng 1 2316857 (slide) and 1 WP2307938 (rail-mulln)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not cooling, upon inspection found the UI drier leaking Freon, will need a sealed system repair, customer stated that builder would be replacing unit, will need to follow up before sending out a tech. Office to reschedule. ; ordrng 1 W10253005 (COMPRESSOR ) and 1 W10913906 (ACCESS) and 1 WPW10143759 (DRIER)"
FREEZER WHIRLPOOL EV188NYWS00 Arrived on site and found unit has only trace amount of refrigerant in sealed system. Verified dye has moved through out system and is visible by purging short burst from process stub. No dye located on any accessible components indicating unit has an internal leak in the heat loop.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher customer has said leaked from the front of the unit. Customer had said foam was wet, and he saw bubbles. Said this happened last month. Ran and tested unit and found a large amount of suds on the inside. Advised customer to change soaps if the pods are consistently creating suds that are going over the tray. Did not see any other leak causes, and likely just oversuds or having pots too close to the door. All is workin as this time with no leaks found. Call complete."
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer making grinding noise. Tested system. Found gear case faulty. Attempted to replace gear case. Wash plate bolt is stripped. Ordering wash plate W10752283. ordrng 1 W10752283 (washplate)
REFRIGERATOR WHIRLPOOL WRS325FDAM01 "Arrived on site and inspected refrigerator and found no ice production, and no water dispensing. Removed water filter and water will now dispense. Reset water filter into housing and it will still dispense. Cycled icemaker and it is also working properly and filled with water. The last time the water filter was replaced it was not done correctly. Showed customer how to properly insert water filter.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for water leaking. Diagnosed excessive ice being made causing ice to spill onto floor and leak,found shut off arm slightly disconnected from icemaker housing,installed shut off arm correctly to housing."
COOKTOP JENN-AIR JED3430WB00 "Arrived on site to replace failed switch, after replacing, unit tested good."
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Arrived on site to inspect fridge for loud compressor noise, upon inspection found the lines rattling against compressor, put extra stock pad on and tested. No problems found. Complete"
WASHER MAYTAG MHW6630HW0 Arrived on site for washer not completing cycles. Found that drain pump is barely pumping any water out of the unit. This leads to soap water being left to settle at bottom of unit then when a new cycle starts it will add extra soap from disp. Causing the over sods/soap error code to appear. Instructed customer not to use washer to avoid risk of unit locking up door due to being full of water and risking ruining cloths put into machine.; ordrng 1 W11316609 (pump-water) and 1 W11316671 (hose) and 1 W11322883 (cntrl-elec)
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite for unit leaking water. Tested unit. Found that there water that looked like it would leak from dispenser drawer. Replaced dispenser drawer. Tested unit. Unit test good. No leaks at this time. Job complete
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating properly, upon inspection found the burners working correctly but the bake element not heating, checked broil and it passed. Ordering bake element, office to reschedule ; ordrng 1 WP9755770 (BAKE)"
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on job to install all parts ordered on previous visit. After replacement test operation no leaks detected at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling in the upper section. Tested unit and found left side pantry door not closing consistently due to failed adapter rails. Also noted mullion mounting on left side RC door not allowing seal to meet mullion . Lastly divider between pantry doors will need to be sealed with silicone as well as top has gaps not meeting door seal. To prevent repeated issues main control, user interface, RC fan motor, left side pantry adapter rails, and left side RC door will need to be replaced as well as mullion sealed with food grade silicone to complete repairs. Office will need to set return appointment due to part availability..; ordrng 1 8201711 (adhesive) and 1 W10815695 (dor-fip ss) and 1 W11397195 (ADAPTER) and 1 W11409809 (ADAPTER )"
WASHER WHIRLPOOL WFW8620HC0 Rived on site and inspected washer and attempted to put it into a diagnostic cycle. It began test 12 but control board started chattering and washer lost power. Will need to bring back a control board and control panel to correct the issue; ordrng 1 W11322880 (CONTROL BOARD ) and 1 W11327395 (CONTROL PANEL)
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator not defrosting. Homeowner wishes to hard reset unit and defrost unit to see if problem correct itself. Advised homeowner of problem reoccurs main control, Orion control, and RC evaporator cover with all need to be replaced to complete repairs,
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for dead washer . Found outlet failure . Open neutral . Changed outlet . Ran diagnostics . No error codes and completed wash test . Recommended customer have outlet fixed . No water leaks detected at time of service . Job complete .
WASHER MAYTAG MVWC565FW0 "Arrived on site for washing machine that will wash clothes. Inspected unit and work area. Unit is in a very tight area with very little room to work. Plugged unit in and drain pump initially started and ran with no water in the unit. . Removed pressure hose and unit still continued to drain. Placed unit in service diagnostics and found an F7 E1 (basket speed fault) error code. Placed unit in a manual agitate and spin test and unit would not spin or agitate. During agitation it appeared that the unit was trying to move but wasn’t moving more than an inch left and right. Attempted to remove agitator and found it completely seized onto the gear case. Unit will need agitator, hub, in her basket, outer tub, gear case, drive motor, clean out filter, and control for full repair. Will need two men and two hours for repair. Ordering parts and office will need to contact customer to reschedule customer for return visit due to PSP items. ; ordrng 1 CNOTE (TWO MAN) and 1
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for not counting time, upon inspection found the timer not operating correctly. Replaced timer and retested, no problems found. Complete"
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite to install previous diagnosed parts. Replaced glass door. Panel door was damage. Ordering new panel W10482110; ordrng 1 W10482110 (panel-drwr)
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Cycled ice maker and ice maker cycled and filled with water. All operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for fridge lights not working. Upon inspection I found the lights above the water system assembly were not working and the freezer light as well. I had the water assembly light module on me so I replaced those in attempt to remedy this issue but it did not. I am ordering a light repair kit (W10695459) as per service pointer from WPL. Ordering (W10695459) light kit. Office to RS.; ordrng 1 W10695459 (module)
WASHER WHIRLPOOL WFW9550WL00 Arrived on site for washer loud when spinning. Performed diagnostics mode and tested spin operation. Found failure is with basket shaft and tub bearing. Found basket shaft wrapped and causing bearing failure. ; ordrng 1 W10250806 (tub-outer) and 1 WPW10159904 (DRUM ASSEMBLY )
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the fresh food section bottom full of water and ice. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. I gained access to the fresh food evaporator and found the evap tray iced over. I cleared the ice and steamed out the drain pipe. I poured a cup of water down the pipe to ensure it is draining properly. I tested the water valves and found none of them leaking. Unit is operating as designed no water leaks detected.job complete.
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not cleaning clothes and leaking from dispenser. Performed diagnostics mode. Found sud error code. Found dispenser wrapped and causing leak. Called Whirlpool tech support and spoke with Bryan. He stated to replace control and dispenser. ; ordrng 1 W11316600 (DISPENSER )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool. Installed starter to compressor,powered unit on compressor powered on."
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for refrigerator not working. Inspected unit and work area. Found UI lighting up nothing else is running on unit. Found control and UI will need to be replaced to continue to test. Contacted claims department and got authorization for repair (SC). Removed failed UI and control, installed new. Found all is working. No water leaks detected."
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose one dishwasher that was not draining. Performs diagnostic on unit and checked for blockages. Found blockage on disposal side of unit. Cleared drain hole in disposal and retested. Unit is now draining as designed. Call complete, no water leaks found."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for the refrigerator section freezing food and ice maker leaking. Installed new ice maker , damper control, UI control. Refrigerator tested good and all functions tested good. Complete"
DRYER WHIRLPOOL WED7500VW2 Arrived on site to replace heating element for dryer. Replaced element and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator leaking from the front bottom left corner. Upon further inspection, I found the water was coming from the freezer section. I removed the bottom drawer and found the drain tube clogged with ice again. I removed the ice with my steamer and found insulation was coming out o forge drain tube. I checked the drain tube at the back of the unit and it was clear. Removed the drain tube and placed a flashlight at the drain hole at the evaporator and using my mirror I checked the drain tube. I found where the drain tube goes into the tube in the cabinet appears to be collapsing, but there is enough opening for water to flow. I adjusted the drain tube to the drip pan at the back and poured water through the tube from the evaporator side. Water flowed good. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose washer that customer says is not spinning out, and at times constantly filling. Ran diagnostics and found errors F8E1 Valve Failure, F0E5 Off BAlance, F7E8 Motor overheat. Ran test 12 for quick cycle, and all items checked good. Checked motor windings for overheat error and all checked good. Found that water seemed to get high during normal cycle, likely adding weight to cause the off balance loads, but valves are triggering on and off properly via diag. Replaced pressure switch due to likely being failed causing incorrect water level readings. Retested and all is working as designed. Advised customer to check use and care guide for proper loading sizes and cycles. Call complete."
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker was leaking water into the ice bin causing it to freeze up. Replaced ice maker and ran ice maker harvest test in diagnostics during the testing the UI started to act up the numbers were moving up and down going crazy. Could run the harvest test will need to replace the UI. Ordering parts and office to schedule. ; ordrng 1 W11314429 (UI)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previously diagnosed parts to resolve no ice dispensing. Replaced motor shaft and coupling. Retested and unit is dispensing as intended, both crushed and cubed. All is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive for refrigerator that had LEDs not turning on. Upon further inspection I found that the freezer LED bulb had burnt out causing a chain effect of taking out the LEDs inside the freezer with it after testing the LEDs in the freezer they are still functional but because of the close circuit they’re on with the freezer LED they won’t turn on until the freezer LEDs are replaced. ; ordrng 1 W10695459 (module)
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle No water leaks observed during service, job completed."
WASHER MAYTAG MVWB835DW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit to find leak. Found leak coming from the inlet water valve housing. Could not detect what it was coming from the valve or from the housing so replaced whole housing. Tested unit again and unit ran as designed. I had the customer run a bedding cycle with some sheets and the user interface started shorting out. Advise customer this happened when controls go out and send improper voltage. Replaced console and tested unit. Unit is working as designed. . Call complete."
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived to inspect unit not dispensing water or making ice.Confirmed the complaint and found the valve at the back of the unit to be defective.Removed and replaced the valve, reassembled and unit tested as designed.All water lines were dry at the time of service..Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. Found consistent drip from dispenser spigot,removed door hinge disconnected tube,found no water leaking from valve side,replaced tube and spigot tested dispenser no water leaking from dispenser"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for door to unit having dent. Looked at unit. Saw dent. Replaced panel. Upon taking off handle. Both holding screws and stud on door broke in half. Ordering replacement screws, studs and new panel. Office to reschedule ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s and 1 W11165143 (panel)"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for door having damage. Looked at unit. Saw damage. Replaced door to unit. No issues at this time. Job complete.
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for customer complaint of no water dispensing, found miscommunication between door switch and control board, I replaced switch and control, unit tested good, auger motor was not needed
OVEN WHIRLPOOL WGE745C0FS01 "Arrived onsite and found upper oven door not aligned properly, corrected alignment to improve operation. Also advised customer on steaming of upper door glass and how to clean."
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Tried to jumper the ice maker and found the motor had failed.. Ordering ice maker and will return .; ordrng 1 W10886931 (icemaker)"
MICROWAVE KITCHENAID KOCE500EBS01 "Arrived onsite for oven/microwave combo that is not heating evenlily in the oven. Inspected unit and work area. Customer advised that the unit had a 5 degree difference between the right and left sides. I called Techline and spoke to Kathy SR# 7728221085. She advised that every oven will have hot spots and that a 5 degree difference is normal. She advised that if the customer was already rotating her dishes in the oven, that that is what they always recommend. She advised to make no repairs at this time. I took oven temperatures and found the unit cycling between 419degrees and 374 degrees. Unit is working as designed.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site and found vibrations/rattling noise while refrigerator is running, refrigerator is against wall with both front feet lowered. As soon as feet are lifted rattling stops. Moved fridge forward and backward leaving 2 inches of space behind it and removing several pieces of glass underneath refrigerator. Refrigerator is no longer rattling after settling back into place I could not determine reason for noise. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previous diagnosed part. Replaced ice container. Tested system. Everything works as designed. Job complete.
VENTHOOD KITCHENAID KVWC956JSS0 "Arrived on site for customer complaint of fan motor not working, found power supply issue and install issue, fan motor not hooked up to power supply, instructed customer to call the people who installed the vent hood."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for DW door not closing and leaking intermittently. Upon inspection I found the door latch failing and a tub plug missing. I replaced the door latch and unit is working as designed. As for the tub plug I will order one (W10795980D2C/PLUG) and have it sent directly to the customer for them to install. Job complete.; ordrng 1 W10795980D2C (PLUG )
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had just finished a load and there was water on the floor at the front left foot. I placed the unit in diagnostics showing no error codes. Filled the drum and the unit was not leaking. After the third fill, I felt water at the bottom of the front panel underneath. Drained the water and removed the front panel and found where the dispenser is leaking on the inside of the front panel and water is traveling down to the floor. I advised the customer of my findings. I am ordering the dispenser housing and scheduled return service ; ordrng 1 W11316600 (drawer)"
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL KSGG700ESS Arrived on site to test unit for unit getting to hot. Test unit and found unit around 356 at 350 well with in range. Job complete.
DISHWASHER BOSCH SHEM63W55N/13 Arrived to install latch. Spray arm was not needed. Unit now operates as designed.All water lines were dry at the time of service.Job complete.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator with a complete no cool condition. Tested unit and found previous company has left sealed system Open and exposed to external moisture.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts on fridge with temp problems, replaced main control, evap fan, and checked for voltage at diffuser control, all fans and diffusers tested good, all controls seemed good, cooling returned.
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for no cool. Powered unit on display and fans not powering on,attempted to set settings and all leds in ui power on and off diagnosed a defective main control. E. ; ordrng 1 WPW10317076 (CONTROL MAIN) and 1 WPW10428901 (UI)"
DISHWASHER GE GSD1150X73 "Arrived on a second appliance 2/2 for a dishwasher that was previously diagnosed.Ran unit and unit tested, however previous tech advised the unit was leaking from the pump and motor.Ordering research for needed parts.Office to reschedule with customer for return service.; ordrng 1 CNOTE (RESEARCH ON PUMP AND MOTOR )"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for intermittent light function and door problems, independently tested switch and found it works when pushed in, dent in microwave face is cause of issue, spoke with Techline Sr # 7728219741
ICE MACHINE KITCHENAID KUIS15NRTB Arrived to inspect ice machine filling issue.
RANGE JENN-AIR JGCP548HL00 Arrived on site for cooktop middle burner not igniting. Performed diagnostics and tested igniter. Found no spark and igniter tested good. Gained access to module and found terminal connector not connected. Corrected connector and tested burner. Tested all other burners. All tested good.
VENTHOOD KITCHENAID KXU2836YSS0 Arrived to inspect vent hood lighting issues.The customer advised the lights began working properly this morning.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace pump for dishwasher. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived onsite and found unit had frosted fc Evap due to door misalignment. Had begun to self correct prior to arrival as door was corrected. Advised that unit must defrosted for the Evap harness to be replaced on Saturday. Customer to defrost. ;
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer led module had a loose connection. Adjusted connection and led module is working fine. Complete