Arrived on site to inspect refrigerator WRS555SIHZ09 not making ice. Upon further inspection, I found the icembin full of ice. I inspected the bottom of the ice bin to find ice crystals had developed. Also found frost/ice built up in the ice chute and on the chute plate. I tested the ice dispenser and it is operating as designed. I contacted techline and spoke to Edwin and advised of the history of repairs and my findings today. Edwin had me pour one ounce of water down the ice chute and I found water is leaking from the ice door. Edwin recommended replacing the separator again (ice door assembly) and test the new part the same way. Edwin advised that if the new ice door leaks water to order and replace the FC door. Edwin provided Case #24631759. I am ordering the separator and CNOTE-SCHEDULE 2-5 and scheduled return service for 08/24/26. No water leaks observed at the end of service.; ordrng 1 W11678832 (Separator) and 1 CNOTE (REQUESTING 2-5)

Arrived on site to test unit for leak, tested unit found damaged tub leaking from back top right corner, will need tub to fix issue, ordering tub office to reschedule ; ordrng 1 W11409866 (Tub)

Arrived onsite for range WFE775H0HZ5 tripping the breaker even when not in use. On arrival breaker was tripped. Flipped breaker and ran a bake cycle with set temp to 500 degrees. Unit heated without interruption. Took pic. Ran broil as well. Could not duplicate the breaker tripping. If unit is actually tripping while not in use then I would recommend builder to replace the breaker. Builder not on site for signature. Job complete

Arrived on-site to test unit for not heating properly. Tested unit and found the microwave is heating water to the proper temperature; however, during a popcorn test, only approximately 3040% of the kernels were popping, even after additional cook time. Per customer request and as a precaution due to inconsistent cooking performance, replaced the main control board (W11325786). Retested unit and found popcorn performance improved significantly, with approximately 7080% of the kernels popping. Customer is satisfied with the results. Advised customer that the sensor popcorn cycle may not always provide adequate cooking time and recommended following the cooking instructions on the popcorn packaging, typically approximately 1:304:00 minutes depending on the product. Also advised that some unpopped kernels are normal and a full 100% pop rate should not be expected. Unit is now operating as designed. Job complete.

Arrived on-site to test unit for not drying clothes properly. Customer stated it is taking multiple cycles to dry one load. Tested unit and found heater operating properly, all thermostats and thermal cutoffs testing good, and timer advancing as designed. Performed airflow test at the lint screen and found airflow approximately 5070% restricted. Inspected exterior dryer vent and found the vent flaps were not opening at all while the dryer was running, confirming a severe exhaust restriction causing heat and moisture to remain trapped inside the dryer and resulting in extended dry times. Showed customer the restricted vent area and explained that the vent system needs to be professionally cleaned. Customer will contact a professional to remove the restriction. At this time, dryer components are operating as designed. Job complete.

Arrived on site to install previously diagnosed and ordered parts. Due to the drum not being fully round and per techlines recommendations, I removed and replaced the repair kit (2 roller, tension pulley, belt) and the drum and tested. The unit is operating as designed. I demonstrated for ths customer and they agreed that its much quieter now. No lint observed during service, job completed. 4392065, W10899578

KDTS424SPS0 Arrived on site from previous tech visit to install part I installed the door opener. Then I tested the product is working as its designed no water leaks visible from main water supply.

Arrived on-site to test unit for not working properly. Customer stated the unit no longer produces a beeping sound when activated, and multiple buttons are not responding properly. Tested unit and verified that the sound setting is enabled; however, no audible tones are produced when buttons are pressed. Several console buttons are also extremely difficult to press and respond intermittently. Diagnosis indicates a failed user interface/console assembly. A new console will be required to correct the issue. Ordering console; office to reschedule once part is available.; ordrng 1 W10864422 (Console)

Arrived on site to apartment 3107 for washer WTW4850HW3 with issue of SP W11766193 Special Project S153EB. Upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per service pointer. I replaced control W11607637 with serial W11130853J606912288DI. Calibrated unit. Test unit and is operating as designed. There are no leaks present. Job complete

Arrived on site to apartment 19105 for washer WTW4850HW3 with issue of SP W11766193 Special Project S153EB. Upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per service pointer. I replaced control W11607637 with serial W11130853J606912306DI. Calibrated unit. Test unit and is operating as designed. There are no leaks present. Job complete

ED5FHEXVB00 Arrived on site for a refrigerator not cooling or freezing. On arrival, I verified FC is freezing up. Calling case# 24624837 Techline recommended replacing the control board. I notified all findings from myself and the last tech. No water leaks visible from main water supply. Returning parts just in case needed.; ordrng 1 WPW10366605 (Control board) and 1 WP2315562 (Thermostat)

Arrived on site. Found broken coupling on ice container and defective chute plate will order ice container and chute. ; ordrng 1 W11759677 (Ice container) and 1 W11573761 (Chute)

Arrived onsite for washer NTW4516FW4 drain pump running continuously. Inspected and found control pressure sensor failure. Per service pointer and scode s153eb control needed replacement. Replaced control W11603811 sn#W11130853G60801W7BFG. Calibrated and tested. Unit is now functioning properly. Job complete.

Arrived on site to diagnose dishwasher for starting on its own without being commanded. Tested the unit and found the Start button was intermittently not responding, and the dishwasher would begin operating on its own. Performed further diagnostics and determined the electronic control board was shorted/malfunctioning, causing the abnormal operation. Contacted Safety to document and report the issue. Replaced the defective control board and reassembled the unit. Ran the dishwasher through a diagnostic/test cycle to verify proper operation. All buttons are now responding correctly, and the dishwasher is no longer starting on its own.Unit is operating as designed at this time. Job complete. Safety#24480155

Arrived on site to inspect washer WTW4816FW3 with drain pump constantly on. Upon further inspection, I plugged ths unit in and immediately the drain pump turned on. Following the service pointer W11766193, I took a photo of the old control serial number (1578565H42233SLV3FG) and removed and replaced the main control and took a photo of the new control serial number (W11130856K602823704DI). I calibrated the unit then tested in diagnostics. The unit is operating as designed and no water leaks observed during service, job completed. W11603810

Arrived on site for refrigerator WRS315SDHM13 with no cool. Examined unit and found it is cooling, but well above freezing. Unit has been like this since delivery. Suspect unit was tipped on delivery and immediately run. Unit has a failure in the sealed system. Ordering SS repair. Unit needs to be checked for oil and evap suction line crease. Office to schedule. ; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)

Arrived on site to test unit for not latching and not draining, tested unit found broken harness, replaced harness W11643701 and tested unit is now running as designed, no leaks detected job complete

Arrived on site to diagnose dishwasher for an F8E4 error code. Tested the unit and inspected the lower section of the dishwasher. Found the insulation attached to the bottom of the dishwasher had come completely loose and was separating from the tub. Further inspection found the dishwasher tub to be damaged and in need of replacement. Will order a new tub to complete the repair. A two-hour time slot will be required for the return visit due to the extent of the repair. Office to contact customer to reschedule once the part is available.; ordrng 1 W11409866 (Tub) and 1 2hourjob (2 hour job)

Arrived on site for doors damaged. construction manager has requested the doors. provided them with the freezer LW11258473 and fridge LW11258450 doors and nameplate W11223753. job complete

Arrived on site for a refrigerator model WRS315SDHM13 that is leaking. Inspected unit and work area. The customer advised that water consistently leaks down the door and water seems to be coming from both the ice dispenser and the water dispenser at various times. She also explained that the icemaker stops working intermittently for a few days and will come back on. She advised she has no temperature concerns and everything else works. I confirmed the customers complaint with the water dispenser and found water collecting inside the water dispsner housing and then dripping after the dispenser stopped dispensing. I found an issue with the placement of the water tube. I fixed the connection and checked freezer temperature. I found it at 0F. I checked the ice maker and found proper voltage going to the icemaker. I replaced the icemaker W11700250 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site for refrigerator WRS325SDHZ01 with issue of not making ice. Upon arrival, inspected unit and there is no ice in container. I tried running a harvest test and icemaker is not responding. I removed icemaker to test incoming voltage and is correct at harness. I replaced icemaker WPW10300022. Test icemaker and harvest completed correctly. Unit is operating as de. There are no leaks present. Job complete

Arrived on site to test unit MTW7200RR1 for resetting when settings are changed. Upon arrival customer stated unit worked for one cycle then the same issue returned. Changing settings causes UI to reset. Verified issue; found when in heavy duty cycle and attempting to change temps, UI powered off and hourglass began displaying. Suspecting UI malfunction due to no WiFi connection. Replaced UI (W11806518) and successfully connected unit to WiFi. UI initially began responding properly when settings were changed on certain cycles, but lost power once again when switching between cycles. Replaced control (W11834066) and ran calibration cycle successfully. Tested all UI inputs and could no longer duplicate issue. Advised customer to monitor. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to test unit WTW4855HW3 for not progressing through the cycle. Upon arrival customer stated unit will only complete the wash phase but would not extract water from clothes. Entered service mode and ran test cycle; all mechanical components functioning properly. Found F3E1 (pressure sensor fault) and F9E1 (long drain) error codes stored. Suspecting control was not detecting proper water levels, causing drain pump to run continuously until cycle canceled. Replaced control (W11607637) and ran calibration cycle successfully. Advised customer on proper load sizes and cycle selection. Unit is now running as designed, no leaks detected, job complete.

Arrived on site. Found upper lower right side tracks to shelf defective ordering track; ordrng 1 W11688708 (Track)

Arrived on site to washer WTW4107SW0 to install previously diagnosed and ordered parts. I replaced harness W11782104, suspension W11782103, and drain pump W11790873. Test unit by running a normal cycle with laundry. Unit is operating as designed. There are no leaks present. Job complete ; O-emld tckt

Arrived on site to door rubbing. Found gasket was rubbing slightly on cabinet. Advised cx that the gasket will compress and the rubbing will stop after a couple weeks. Cx stated that its rubbing on the liner and showed were there was marks. Advised cx that the marks were dirt and there was also a hand print towards the bottom. Most likely when the removed the door to bring the unit inside and is not from the door rubbing. Cx insisted door was rubbing. Again advised cx that the rubbing will stop. Called techline and documented finding case# 24601406. ; O-emld tckt

Arrived on site to complete repairs on dishwasher KDTE304RPS0. Installed new drain pump W11462456. Customer showed me video of the sound the unit is making, and it sounds almost like a grunt or something struggling. This happens AFTER the unit drains, then fills, but before the wash motor kicks on. Noise persists for 10-15 mins, then washes as normal. After replacing the drain pump i ran the unit repeatedly and never could duplicate any sounds. Everything worked how it should, and the only error was for drying fan. Unit working as designed with no leaks post repair.

Arrived on site for washer making noise. Verified noise during spin. Pieces of the inner basket have broken of and rubbing between tub and inner basket. Ordering inner basket and tub. Office will contact cx when parts come in. ; ordrng 1 W11782065 (Inner basket) and 1 W11674387 (Outer tub)

Arrived onsite for previously diagnosed parts. Replaced gearcase, cam, actuator, and belt. Calibrated unit and tested. Unit operates as designed with no leaks. Call complete.

Arrived on site to diagnose dishwasher for the door not opening properly due to an issue with the door latch. Inspected the door and latch assembly and found the door latch was broken and not releasing as designed. Removed the damaged latch and replaced it with a new door latch assembly. After installation, tested the door operation several times to verify it was opening, closing, and latching correctly. Ran and tested the unit to confirm proper operation. Dishwasher is now functioning as designed. Job complete.

Arrived on site for a dryer WED7000DW2 saying check lint trap. I explained that this unit will remind you every time you start a cycle. Once you open and close the door it goes away. Unit is heating and tumbling as designed. Also has strong air flow.

Arrived on site for a washer WTW4816FW3. When i plugged the unit in the pump started running. No visible issues with the pressure tube so I replaced the control w11603810. Ran a cycle cycle and a full factory cycle without any issues or leaks detected.

Arrived on site to install ordered parts on a refrigerator WRMF3636RV00. Installed the new valve w11548535 and handle w11045128. No other issues or leaks detected.

Arrived on site for washer MVW7232HW1 to install previously diagnosed and ordered parts. I replaced Filter W11568797, filter screw WP8533928, all 6 stator screws W11027980, harness W11568984, clutch W10754448, stator W11260238, rotor W11195971, gearcase W11449841, suspension W11400156, wash plate W10902814, slider W10734521, nut W11551646, washplate screw W10752187, tub W11219115, and basket W11178227. Test unit and is operating as designed. There are no leaks present. Job complete

Arrived on site for noise complaint. Entered diagnostic ran damper test no odd noises ran crisper damper test no odd noises customer played recording of noise,vibration noise from recording. Removed bottom cover found process tub vibrating against metal liner adjusted tubing away from liner,adjuated front tubing that was rubbing reassembled unit,powered unit on,compressor and fans powered on no odd noises.

Arrived on site to test unit WGE745C0FS01 for cracked display. Upon arrival customer presented issue, glass on switch membrane has cracked in two locations directly near the knobs. Documented in SD. Replaced switch membrane (W10877769) and inspected; unit confirmed functioning as designed. Job complete.

Arrived on site to test unit MVWB835DW5 for hinge issues. Upon arrival customer stated lid is making contact with the drawer assembly and unit does not fill with enough water. Inspected unit and found lid making contact with bezel and housing. Recommended replacing both hinges, bezel, drawer, and housing; control may also be needed for water level issues. Ordering parts, no parts installed, rescheduled for 08/20.; ordrng 1 W11172234 (Housing) and 1 W10919352 (Drawer) and 1 W11400681 (Control) and 1 W10601845 (Bezel)

Arrived on site to install previously diagnosed and ordered part per previous technician. I removed and installed the refrigerator door and found that the gasket was defective. Due to this, I installed a new gasket. The unit is now operating as designed. no water leaks, observed during service. W11795937 W11747576

Arrived on site to test unit WTW4307SW0 for stopping mid cycle. Upon arrival customer stated unit stopped mid cycle and would not unlock lid. Cycling power did not resolve issue. Verified issue; tub full of water with lid locked. Leaned unit back and found drain pump wire loose, likely due to installation with hand truck. Adjusted wire and secured; applied power and tested, drain pump energized and removed water from tub. Ran test cycle with all components engaging properly. Advised customer on proper load sizes, cycle selection, and routine maintenance. Should callback occur, recommend replacing harness. Unit is now running as designed, no leaks detected, no parts installed, job complete.

Arrived onsite for previously diagnosed parts. Replaced blower wheel, repair kit, clip 1x, and motor. Tested unit and it now sounds as designed. Call complete.

Arrived to unit 137 for no cool. Per maintenence ice build up then it would stop cooling,defrosted unit worked then same isssue,unit is defrosted. Removed evaporator cover,ohmed heater passed,diagnosed unit not entering self defrost cycle replaced evap thermistor, ui and main control, powered unit on compressor and fans powered on. W11742389,w11518204,WPW10384183

Arrived on site to replace previously diagnosed part. Replaced control (W11834065) and ran calibration cycle successfully. Initiated cleaning cycle; unit began to sense and progress through properly. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to diagnose microwave for sparking and making a loud noise during operation. Tested the unit and inspected the high-voltage components. Found the high-voltage diode and capacitor had shorted, causing the customers reported symptoms. Removed the defective components and replaced both the diode and capacitor. Reassembled the unit and performed an operational and heating test. Microwave is now running normally with no abnormal sparking or noises, and the unit is heating properly. Unit is operating as designed at this time. Job complete.

Arrived on site for refrigerator section not cooling well. Upon arrival can feel fridge is not cold, opened freezer and can see ice build up on cover and Evan fan not spinning. Removed cover and found some ice build up and fan inoperable. Defrosted ice with steamer and removed fan to find motor defective. Replaced WPW2315539 motor evap. Fan now spins normally. Unit is working as designed at this time. No water leaks at this time.

Arrived on site for noise complaint. During compressor run time loud noise is present,removed compressor cover found movement to condenser line noise will soften,added pads between condenser coil and liner wall noise has dropped some reassembled unit,leveled unit and doors. 2 4318168

MVW4505MW3 Arrived on site for a washer leaking water. On arrival, the client stated its coming from underneath. Further inspection, I found the outer tub right under the drain pump had a large crack. Im ordering the tube. I uploaded photos of the damage. Returning parts just in case needed. ; ordrng 1 W11219115 (Outer tub)

MED5605RW0 Arrived on site for a dryer starting making humming nosies and not spinning. On arrival, I verified the issue. Further inspection I found the clamp holding the motor has falling off. I reinstalled the clamp and tested product works as its designed no parts used.

Arrived onsite for unit display not working. Confirmed unit display is blank but oven and microwave light comes on. Checked voltage DC from the control sending to the ui and found correct 14vdc present. Unit needs a new console as it has failed and i hadnt been sent one. Ordering W11659270 console WHT, and office to RS for oos part.; ordrng 1 W11659270 (Console WHT)

Arrived onsite for no ice, no water. Customer has whole house RO and doesnt use fridge dispenser so symtpom of no dispenser water went unnoticed. Found unit with failed water filter preventing more than a trickle of flow. Removed filter which restored water function. Test 181, unit icemaker harvests properly and returns to home position. Advised customer production should resume to factory standard. No leaks. No parts

Arrived on site to diagnose dishwasher for not starting. Tested the unit and found the door striker was not making proper contact with the door latch, causing the dishwasher to sense that the door was open and preventing the cycle from starting. Inspected and adjusted the door striker to allow proper contact with the latch. After securing the striker, tested the unit and confirmed the dishwasher is now recognizing the door as closed and is able to start correctly. However, the door is currently difficult to open and close due to the condition/alignment of the striker. Will order and replace the door striker to ensure proper door operation and reliable engagement with the latch. Return visit scheduled for Thursday. Next technician is to call the customer upon arrival, and the customer will provide remote access to the residence.; ordrng 1 WPW10544004 (Striker)

Arrived on site for unit leaking water at dispenser and unit stopped making ice. Upon arrival, customer stated accompany from Wilson Appliance attempted to fix problem three different times. They have replaced the door separator . Confirmed installation is correct. Upon testing icemaker found ice is present in the tray however it did not dump into bucket . Proceeded to replace W11700250 ice maker. Tested unit and now unit is functioning as designed. No Water lease detected at this time.

Arrived on site to apartment 2104 for washer WTW4955HW3 with issue of not spinning the water out of clothes, may be not draining. Upon arrival, this is a tenant owned machine. customer explained that she has to unplug unit because it keeps on running. I powered on unit and drain pump begins running continuously. I ran diagnostics and get error code F3-E1 pressure system fault. Inspected unit . There is no water in tub. There are no restrictions on prey hose. Need to replace control. I replaced control with serial # W11130856K600611689D1. Calibrated unit. Test unit and is operating as designed. There are no leaks present. Job complete

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival, I verified the issue of range tripping breaker when preheating the oven. I set the range to broil then set on bake for 500 degrees temperature reached without tripping breaker product works as its designed no parts used. I recommended the client to contact a gfci breaker company for information on the correct gfci breaker. I also recommended to leave oven on for one hour. Calling whirlpool safety to notify my findings. Case#24533322

Arrived onsite for unit leaking in back. Customer stated it was the hose going to the wall and they taped it up to prevent water from coming out. Confirmed the drain hose is leaking. Replaced W11244231 hose and tested. Unit no longer leaks and operates as designed during time of service. Call complete. No leaks.

KRFF507HPS00 Arrived on site for a refrigerator making nosies. On arrival, the client said nosies stopped. I asked if the recorded the nosies they didnt. The client also stated that the lights in the RC are out. I found the FC light was out causing the issue with the RC lights out. Im ordering the FC module. I ran diagnostic on all fans and didnt hear any noises. I tested the icemaker that works great. I couldnt replicate the sounds. I asked the client to record the sounds that way. Next time I come back for the FC light, I can hear it. I also ordered the damper. Returning parts just in case needed . No water leaks visible from the main water supply .; ordrng 1 W10843353 (Module FC) and 1 WPW10479155 (RC Damper)

WTW4950XW3 Arrived on site for a washer leaking water. On arrival, the client stated it would start working then stopped mid cycle they said it left the clothes wet. I tested the suspension and they have failed I showed the client. I tried running diagnostic, but the washer wasnt responding . The lid lock flashed, and that was it . I tested control it was receiving 120 volts latch had 15 ohms . Good readings are around 20ohms . Im ordering latch,suspension, gearcase, cam,wireharness, actuator, belt,washplate. All returning parts will be needed. No water leaks visible from main water supply .; ordrng 1 W10780051 (Suspension) and 1 WPW10383573 (Wireharness) and 1 W10404050 (Latch) and 1 W11454372 (Gear case) and 1 WPW10006355 (Actuator) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10215115 (Washplate)

Arrived on site to test unit WRFF3536SZ01 for leaking ice maker. Upon arrival customer stated unit makes ice but leaks from the dispenser and ice door. Verified issue; found ice clumped into one block, with water accumulating under dispenser and inner door shelves. Inspected gaskets; all sealing properly with no air intrusion evidence present. Ran a harvest cycle successfully followed by a fill with no leaks. Removed evaporator cover and found some ice and condensation buildup near ice box fan. Removed ice and verified proper operation, with no mechanical issues found. Will need to return to replace control. Ordering part, no parts installed, office to reschedule.; O-emld tckt

Arrived on site for a dryer WED5050LW1. Used 350930 paint to repair the sanded down spot. No other issues detected

Arrived on site to inspected dryer WED4815EW1 not heating or drying properly. Upon further inspection, I ran an airflow test and found dryer vents are clogged causing poor drying. I gained access to the heating element and found that the base had warped and was beginning to crack. I replaced the heating element and reassembled the machine. The dryer is now operating as designed. However, the vents are preventing proper drying and will need to be cleaned professionally. 279838

Arrived on site to replace previously ordered part. Upon arrival proceeded to replace W11409866 tub. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

W10860197 drawer was delivered damaged. Will need to re order and reschedule. ; O-emld tckt

Arrived on site for an electric dryer model WED4720RW0 that is making abnormal sounds during operation. The customer advised that part of the drum gasket was dangling and seemed to be sounding like metal on metal. I confirmed the customers complaint and found the front drum seal torn in several spots. I checked the rollers and idler pulley and found them in decent condition. I replaced the drum seal W11193479 and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete.

Arrived on site to install previously ordered parts. Replaced W11562215 defrost element. Unit is now powered in without tripping the breaker. Unit is working as designed at this time. No water leaks at this time.

Light is water filter light. Tried to reset light several times and it will not reset. Will instal user interface when part comes in. Office to contact cx when parts arrive. ; O-emld tckt

Arrived on site to inspect dishwasher WDT530HAMM0 not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11613570

Arrived on site to replace previously ordered parts. Upon arrival follow SP and replaced W11807354 dual valve, W11842286 gasket (2), W11842287 foam, W11788019 ice maker and W11807669 fill tube. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

Arrived on site to inspect ice machine KUIX535HPS01 valve leaking. Upon further inspection, I found the customer had the unit partially pulled out and found floor damage under and around the unit (photos). I took several photos of the floor damage for the file. I was able to get the unit all the way out from the cabinets and found the supply water line disconnected from the unit. I reconnected the supply line and when I turned the unit on to test, I found a large amount of debris inside the reservoir and tubing. I placed the unit in diagnostics and tested and found the valve would not shut off due to the water level sensor in the recirculating pump not sensing the reservoir is full due to the amount of debris in the reservoir. I advanced through testing and found the reservoir drain pump operating as designed, but when I advanced to the cooling mode, I could hear a hissing noise coming from the top right corner of the unit telling me theres a leak in the system. I drained the water from the reservoir and the external drain pump is operating as designed with no leaks. I found a small slow leak coming from the supply line connecting nut and pointed it out to the customer. I am ordering the sealed system [redacted url] access valve, non-UV drier, evaporator, along with the main control, reservoir, waterfall dispenser, water slide tube, drain hose, CNOTE-3 HOUR JOB, and will return with all prescreened parts. Office to schedule return service. Unit was left unplugged and water turned off. Customer is moving the unit to another location in the home before return service.; ordrng 1 W10863947 (Waterfall dispenser) and 1 W11033204 (Water slide tube) and 1 W11034363 (Control) and 1 W11766555 (Drain hose) and 1 W11735041 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 W10843121 (Non-UV drier)

Arrived on site to follow up on refrigerator WRS973CIHZ01 not keeping cool in FC. On arrival checked temps and found FC at 33, RC 38. Unit was idle. Replaced control W11620204, and UI W11430538. Plugged in unit and let it run. Temps got to 27.8 and seemed to stop, but unit was running. Advised customer that WP was going to check temps at end of day. WP advised unit was still at 27 and not dropping, and compressor is running. Based on these factors, ordering SS repair as compressor is not able to get to temp. Office to schedule. ; ordrng 1 W11505166 (Evaporator) and 1 W10779331 (Compressor) and 1 W11590197 (3 way valve) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer) and 2 W11724692 (Thermistor plastic)s and 1 WPW10384183 (Thermistor)

WTW4816FW3 Arrived on site for a washer not agitating. On arrival ,ran diagnostic and found error code F7E6 motor failure. I tried calibrating I heard the motor struggling. I looked under the washer and found the belt was loose. The splutch was stripped, and the motor had an open line readings. Im ordering the motor and returning all parts. No water leaks visible from main water supply .; ordrng 1 W10890624 (Motor)

Arrived on site to diagnose dryer for making a loud noise during operation. Tested the unit and confirmed a loud bouncing/thumping noise coming from the drum area while the dryer was running. Removed the front panel and drum to inspect the internal components. Found one of the drum support rollers broken and causing the drum to bounce during operation. Replaced the complete dryer repair kit, including both drum support rollers and the idler pulley. Reassembled the dryer and ran a complete operational test. Unit is now tumbling smoothly and quietly with no abnormal noises present. All functions are operating correctly at this time. Job complete.

Arrived on site to refrigerator MSD2651HEW to install previously diagnosed and ordered parts. I replaced freezer control ZWP67005335 and bimetal WP67004757. Unit began cooling. Customer will monitor unit for the rest of the day. Job complete

GZ25FSRXYY2 Arrived on site for a refrigerator icemaker freezing up and produce freezing. On arrival, I verified the issues. I replaced the icemaker and water then tested the product is working as its designed no water leaks visible from main water supply.

Arrived onsite for not spinning out clothes. WTW4105SW0. Found r8e3 error. Cleared error. Found obvious bad capacitor based on noise during motor activation. Replaced capacitor w11395618. Unit is now operating as designed. Good wash agitate, spin and drain functions.

Arrived on site for refrigerator WRS331SDHM08 with issue of freezer is not working. Upon arrival, inspected unit. Both condenser and evaporator fans and compressor are running. There is airflow just not enough cooling. I removed evaporator cover and have incomplete frost pattern. Need to order sealed system repair. Ordering compressor, evaporator, uv drier, access valve and 2 hour weigh. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11546605 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)

Arrived on site for washer WFC682CLW0 to install hot valve. Used a line clamp to clamp off the hose as maintenance has not replaced the valve. Installed new W11688994 valve and tested. Verified proper flow present. No water leaks observed.

Arrived on site to inspect washer WET4027HW2 drain pump constantly on in apartment 431. Upon further inspection, I found the unit unplugged and when I plugged it in and attempted to place the unit in diagnostics, the drain pump turned on and wouldnt turn off. Following the service pointer (W11766193 Rev K) for a failed water level sensor, I took a photo of the new control serial number (W11797106A616024006DI) and I removed and replaced the main control and calibrated the unit. Tested it in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed.

Arrived on site to diagnose range for range giving F2E1 error code shorted or stuck keypad. Test board and found shorted board. Replaced board test unit and unit test good job complete.

Arrived on site for a washer MVWB765FW3. Customer stated that it isnt completing the cycles. Found an f3e1 error stored for a pressure system fault. Found no issues with the pressure tube so I replaced the control w11429620. Calibrated and ran a full factory cycle without any issues or leaks detected.

Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure leaking oil and the basket being seized to the gearcase, I removed and replaced the tub, basket, suspension rods, gearcase, cam, belt, actuator, and washplate. I installed a nea drain filter and screw and transferred the capacitor, motor, and drain pump. Calibrated the unit and tested. The unit is operating as designed and no water leaks observed during service, job completed. W11239857, W11481722, W10721967, W11449840, W11130362, W10752283, W11219115, W11568797, WP8533928, W11513244

Arrived on site for a freezer MZF34X20DW06 not cooling. Verified the evap fan working. The compressor isnt running. I am getting 120v at the black/white wires bit not getting 120v from the control to start the compressor. Im ordering a W11582181 control and W11661848 inverter for the return visit. Office will need to reschedule when parts are available. ; O-emld tckt

Arrived onsite for valve stem bent. Confirmed the stem is bent and is no longer functionable. Replaced the W11320017 manifold and used bubble solution to inspect for leaks. No leaks occurred with gas on and unit now operates as designed. Call complete. No leaks.

Arrived on site to install ordered parts on a refrigerator GS5SHAXTL01. Installed the new fan 4389144 but its still not working. Checked for voltage but found 0 volts. Checked continuity but the red wire was open from chassis to chassis. Called techline and they said its a nonrepairable issue. Case#24611280

Arrived on site to inspect washer WTW6157PW1 not turning on. Upon further inspection, the customer advised that they can select cycles, but the unit wont start the cycle and they have to unplug the unit to reset the controls before it will operate properly. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tested the unit by selecting different cycles and found the UI light indicators will flash as if theyve been selected but wont stay lit. I tilted the unit back to find gearcase oil on the shield. When I removed the shield, I found more oil on the rotor. I attempted to remove the rotor bolt and it wouldnt come loose. I advised the customer of my findings and am ordering the gearcase, encoder control, and rotor bolt. At the customers request, I scheduled return servics for 09/09/26. No water leaks observed during service. ; ordrng 1 W11627516 (Encoder) and 1 W11807607 (Gearcase) and 1 W11789511 (Rotor bolt)

Arrived on site to test unit WDF331PAHS1 for not cleaning dishes. Upon arrival customer stated dishes do not get clean. Entered service mode and initiated test cycle; unit filled but wash motor failed to energize despite receiving proper voltage. Replaced wash motor assembly (W11025157) and tested; unit fills with wash motor engaging. All other components confirmed engaging properly and unit is now running as designed, no leaks detected, job complete.

Arrived on site. Replaced broken water slide powered unit on ran diagnostic all test passed. Wp2185625

Arrived on site for lid not looking. Verified lid not locking due to failed latch assembly. Removed and replaced latch w11670519. Retested washerand lid locked and washer began to fill and agitate.

Arrived on site to diagnose dishwasher for a possible water leak. Ran the unit through a full diagnostic cycle and carefully inspected for any signs of leaking. Checked underneath the dishwasher and found no standing water, moisture, or evidence of an active leak. Removed the front panel to further inspect the door area, internal components, and surrounding areas for any signs of water intrusion or previous leakage. No water or evidence of leaking was found at this time. Unit completed diagnostics and is operating as designed. Could not duplicate the customers concern. Job complete.

Arrived on site for a refrigerator model KRFC236SPS04 that wont turn lights on, make ice, or dispense water. Inspected unit and work area. I confir,ed the customers complaint and found the unit set on sabbath mode. I removed the setting from sabbath mode and found all portions of the unit begin to work and operate properly. Call complete. No parts were installed, and no leaks were present during service.

Arrived on site to inspect refrigerator WRQC7836RZ making noise from the left bottom compartment. Upon further inspection, I checked temperatures and measure 37 in the refrigerator section and 0 in both freezer sections. I removed evaporator cover and found ice formation on the upper right portion of the evaporator. It appears that the ice formed due to poor seal on the evaporator cover. I cleared the ice and replaced the evaporator cover assembly and tested. The unit is now operating as designed. No water leaks observed during service. W11732120

Arrived on site with new drum. When reassembling i noticed the new drum not fitting properly. It was tight and not level. Inspected and found rear panel pushed in along with the bulkhead. Will need new bulkhead to install drum. Ordering panel, bulkhead and returning with drum. Office will call to schedule. ; ordrng 1 W10487431 (Rear panel) and 1 W11299300 (Bulkhead)

Arrived on site for leaking dishwasher. Upon arrival cx informed me there I water in the floor when using the dishwasher. Ran unit and right away found water leaking from top right back corner of the tub. Will need to order new tub assy. Order tub. Office to reschedule please. ; ordrng 1 W11409866 (Tub)

Arrived on site for a refrigerator model WRF555SDFZ18 that is not making ice. Inspected unit and work area. The customer advised that the previous repair worked for a while, but it stopped making ice about five days ago. She did advise that the freezer and refrigerator temperatures seemed okay. I found the freezer at 1F and the refrigerator at 38F. I opened the ice container and found an ice cube stuck between the icemaker and bail arm, causing the icemaker not to cycle. I removed the ice and found the icemaker begin to start harvesting. I watched the icemaker complete the harvest and fill as designed with no leaks present during service. The customer is aware to check for this in the future. Call complete.

Arrived on site to install previously diagnosed part on a washing machine model MVW7230HW0. Inspected the unit and work area. I replaced the faucet switch W11174419 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived onsite for previously diagnosed parts. I replaced the harness,gearcase,splutch,actuator,belt, and added clip. Performed a calibration and tested unit to find unit operating as designed. Advised customer of the waterline connections leaking and stated her husband is going to replace them. Call complete. No leaks besides water supply line.

Arrived on site to install previously diagnosed and ordered part. I installed the console and reassembled and tested and it is now operating as designed. W11659269

Arrived on site to inspect refrigerator WRF555SDFZ07 ice maker not working. Upon further inspection, the customer advised that the ice maker makes ice, it doesnt dispense and demonstrated that no ice is dispensing. I attempted to remove the ice bin and found it stuck. After a few more attempts, I was able to get the bin freed and found a small amount of ice in the bin and signs the ice maker is leaking water. I removed the ice maker assembly to find a block of ice in the fill tube chute. I inspected the fill tube for a possible weeping valve issue, but the tube was dry. It appears that some debris got into the chute and clogged it causing the ice to build up. I did find a large amount of corrosion in and on the ice maker tray. I removed and replaced the ice maker and tested it and found it is operating as designed. I monitored the fill tube for the possible weeping valve and water dripping from the tube, but I did not find any water dripping. The unit is operating as designed and no water leaks observed during service, job completed. APW10300024

Arrived on site to replace previously diagnosed part. Replaced bake element (W10779716) and tested; element now energizing. Unit is running as designed, job complete.

Arrived to unit 148 for abnormal noise when operating. Upon arrival found no coming from blower wheel. Proceeded to remove blower duct and found debris on the blower housing and duct. Cleaned all debris. Tested unit and now unit is functioning as designed. No parts needed

Arrived on site for dented door. Superintendent Salih requested for door to be left on site. Provided door.

Arrived on site to inspect refrigerator KBSD608ESS01 ice dispenser not dispensing. Upon further inspection, the customer demonstrated the issue by pressing the ice paddle and I could hear the dispenser motor, but no ice was being dispensed. I removed the ice bin and found the motor shaft had dropped too low and wasnt making good contact with the ice bin coupler. I gained access to the shaft and adjusted the bearing sleeve on the shaft and retested. The unit is operating as designed. No water leaks observed during service, job completed.