Service History 35 - Appliance Express

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Georgetown, TX 78628

Lou

Job Details: 04/12/2021

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit in the process of making a slab of ice. The slab was forming well and when the evaporator froze the slab completely and the ice began to break, the heat valve came on and began to melt the ice to slide off the evaporator. I found that the slab was moving slowly and began to break into pieces then slid off onto the grid cutter in several separate pieces. I noticed the gas valve stayed on for a long period of time (longer than the 30-45 secs). I tested pressure on the sealed system and found the unit undercharged. I added some refrigerant through the low side and pressures didnt change. I am ordering a sealed system repair consisting of the compressor, non UV drier, access valve and heat valve, CNOTE-3 HOUR JOB, office to schedule return service. Unit left turned off and no water leaks observed during service.; ordrng 1 WPW10605286 (Compessor kit) and 1 WPW10206473 (Heat valve) and 2 W10843121 (Non UV drier)s and 1 W10913906 (Access valve) and 1 CNOTE (3 HR JOB)"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Jonestown, TX 78645

Tommy

Job Details: 04/12/2021

Arrived onsite for unit not operating. Upon arrival found thermal fuse was open. Replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Austin, TX 78702

Jacob

Job Details: 04/12/2021

Arrived onsite to replace panel control. Replaced panel. But noticed that the panel had damage on the Conor of the panel. Took pic of damage. Need to re order panel and have new panel inspected before coming back. Office to reschedule ; ordrng 1 W11029431 (panl-cntrl)

We serviced a

WHIRLPOOL DRYERG

Model NED4655EW1

Near Pflugerville, TX 78660

Kayman

Job Details: 04/12/2021

Arrived onsite for dryer taking many loads to dry clothes. Upon arrival I cleared the lint trap and tested the unit on air dry with the vent test kit provided. The test kit shows an obstruction in the airflow. I removed the vent hose and removed a large amount of lint. I tested the unit again with the hose disconnected and the test passed. I reinstalled the vent and tested. It is now showing a poor airflow indicator. But not heating. I found the thermal fuse showing open due to moisture getting back into the unit. I replaced the thermal fuse and the unit now tests good. I advised the customer would need to have their vents cleaned for the unit to work as designed. The unit is otherwise heating spinning and blowing as designed at this time. Job compete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near San Marcos, TX 78666

Noah D

Job Details: 04/12/2021

"Arrived on site to inspect dryer for a broken handle, upon inspection found the dryer handle had cracked in half, replaced dryer handle and tested unit, no problems found. Complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Austin, TX 78731

David

Job Details: 04/12/2021

Arrived on site to diagnose refrigerator not dispensing water or ice. Also found pantry control is not lit up. Removed control and found pantry Ui full of water and severed the harness. Ordering new pantry control and pantry door due to damaged harness. Need AUTHO as well. Office to schedule when parts arrive if AhS approve. ; ordrng 1 Autho (AHS Autho) and 1 LW10666165 (Pantry Door) and 1 W10849418 (Pantry Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/12/2021

"Arrived on site for both ice makers stopped producing ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Customer informed me upon arrival he had unplugged the fridge for two days. When plugged back in the FREEZER ice maker began producing ice as designed. The FRIDGE ice maker was still not producing though. Ran test 121, 16, 26, 31, 59, 120, and 97. All tests past except test 16 (fridge ice maker thermistor). Took resistance test and thermistor failed. Removed fridge ice maker and installed new fridge ice maker. Ran test 16 again and it passed. Ice maker now working as designed. No leaks detected. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of unit not producing ice, found frozen ice maker fill tube and instructed customer how and when to properly change filter and purge water filter. Unit tested good

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78736

Robert

Job Details: 04/12/2021

Arrived on job for complaints of noise. Found the belt damaged and a piece of the belt tapping on drum causing noise. Replaced belt and tested unit.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, TX 78737

Robert

Job Details: 04/12/2021

Arrived on job for complaints of noise. Pulled cover and checked belt found belt stretched and pulley black l will need belt and cam. Also return with gearcase just in case. ; ordrng 1 W11239857 (belt)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Cedar Creek, TX 78612

Andy

Job Details: 04/12/2021

Arrived on site for freezer not cooling properly. Tested and inspected unit and found thermistors. Also found after testing control will not come back on. Will need to replace thermistors and control to complete repairs. Instructed customer that they will need to defrost unit 48 hours prior to repair and how to do so safely as to prevent water damage risk. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule)

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Bastrop, TX 78602

Andy

Job Details: 04/12/2021

Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Georgetown, TX 78628

Lou

Job Details: 04/12/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to a failed sealed system, broken RC light cover and broken FC evap grill cover, I removed and replaced the light cover and grill cover and compressor, access valve, UV drier and vacuumed the system. Installed 4.5oz of R134a refrigerant and tested pressures. Pressures held and unit began to cool properly. Unit not connected to a water source; therefore, no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Austin, TX 78745

Leonardo

Job Details: 04/12/2021

"Arrived on site to test unit for not washing. Test unit and found bad wash motor, replaced sump and motor test unit and unit test good job complete no leaks present at this time"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Cedar Creek, TX 78612

Andy

Job Details: 04/12/2021

Arrived on site for washer making noise. Tested and inspected unit and found loose cam assembly. Reseated and tighten. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78746

Kevin

Job Details: 04/12/2021

"Arrived on site and inspected ice machine and found ice production is good, customer experienced ice machine stopping production and all ice melted. However machine did not lose power and lights did not turn off. After three days ice machine began production again albeit slowly. Spoke with tech line and there is no known issue for this. documented customers experience, job complete 7730486790"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Cedar Park, TX 78613

David S

Job Details: 04/12/2021

Arrived on site for freezer lights not working. I inspected the unit and work area. I found the freezer lights not working but the ice bin light comes on when the door switch is activated. I tested voltage to the top led module I found good voltage to the module.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Liberty Hill, TX 78642

Jonathan

Job Details: 04/12/2021

"Arrived on site for refrigerator not making ice and leaking water. Inspected unit and work area. Measured temperature in FC at 0?and ice container at 15?. Performed diagnostics mode and tested ice maker errors, E0 for none. Pulled unit and inspected drain pan ad drain line. Found puddle of water by compressor. Poured water in drain pan and inspected for leaks. Inspected drain tube with inspection mirror and found no signs of leaks. Spoke with customer on amount of water that leaked out and stated was a large puddle. Checked water connection to inlet valve and found loose. Tightened connection and found hose separating found connection. Turned water off to unit and informed customer to replace hose to unit. All else tested good. No water leaks with water shut off to unit."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS3

Near Austin, TX 78731

David

Job Details: 04/12/2021

"Arrived on site to diagnose dishwasher not powering on. Checked wiring in unit and found good power to terminal block. Ran power at control and found the thermal cutoff open. replaced TCO. Retested unit and verified proper fill and drain. Unit is now working as designed. Found no damaged wiring or water leaks. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Austin, TX 78745

Leonardo

Job Details: 04/12/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Pflugerville, TX 78660

Kayman

Job Details: 04/12/2021

Arrived onsite for refrigerator not dispensing ice or water. Upon inspection I found the dispenser wouldnt engage or respond at all on ice or water dispense. I opened the doors and depressed the switches by hand and was able to dispense water and ice. I found a dent or the door is caved in right where it makes contact with the left side RC door switch. I advised the door would need to be replaced to fix this issue. Door(W11307224)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78704

Scott

Job Details: 04/12/2021

Arrived on site for dishwasher not starting . Found unit would just keep trying to drain . Checked drain motor . All clear . Found stuck under float switch some debris pushing switch up causing unit to think it was flooding. Removed and checked switch all checked normal. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Austin, TX 78731

David

Job Details: 04/12/2021

"Arrived on site to diagnose dryer not turning or heating. On arrival found good power to console and buttons are working. Disassembled unit and found the belt was snapped, rear seal on drum is gone and tensioner pulley is broken. ; ordrng 1 WPW10547292 (Idler Pulley) and 1 280140 (Drum seal)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Cedar Park, TX 78613

David S

Job Details: 04/12/2021

"Arrived on site to install previous diagnosed parts. I gained access to the gear case rotor, stator, clutch and cam. I replaced all with new. I reassembled the unit and put it through a calibration. I found the unit not shifting between properly. I tried to gain access to the clutch and the rotor bolt stripped out. I am ordering the gear cas, rotor, stator, cam, clutch and stator screws to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11455453 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 6 W11027980 (Clutch screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Lampasas, TX 76550

Tyler

Job Details: 04/12/2021

"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. After resetting power I found the compressor was turning on but even with 120v proper the compressor was having a hard time running efficiently but it wasnt shutting off. condenser/evap fans were running found no heat exchange coming from high side line. Found no frost build up on coils. Sealed system had failed. I replaced compressor and ui dryer, after recovering refrigerant. After pulling a vacuum and checking for any leaks I was able to hold a full vacuum for 15 minutes. After adding 5.0 oz of refrigerant required per model tag, I was able to reassemble and fully test unit. Psi levels stayed at 150 high and 0 low after 20 minutes of run time. Informed customers it would take 24 hrs to cool and an additional 24 to make ice. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Kyle, TX 78640

Robert

Job Details: 04/12/2021

Arrived on job for complaints of leaks. Found the evaporator drain blocked. Removed ice and placed heat assist probe in drain. Removed tube in back and made sure I was cleared.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78702

Jacob

Job Details: 04/12/2021

"Arrived onsite for unit leaking water. Turned on the water. And heard spray if water, and water off quickly. Upon further inspection, found that the valve filter had ripped out the bottom of the part. Ordered new part. Rescheduled with customer.; ordrng 1 W10786952 (valve)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78745

Kevin

Job Details: 04/12/2021

"Arrived on site and inspected dryer and found airflow is showing restricted, took picture of airflow meter. Dryer is heating and tumbling properly. Recommended to homeowner that if a mixed load is dried to use timed dry, sensor dry will only go off of what is touching it that dries first. Job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS1

Near Liberty Hill, TX 78642

Jonathan

Job Details: 04/12/2021

Arrived on site for venthood fan motor not working. Inspected unit and work area. Found back 2 screws not in place causing motor setting at a tilt. Corrected screw and assembled unit. Tested fan and lights. All tested good.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Georgetown, TX 78626

Jimmy J.

Job Details: 04/12/2021

Arrived on site for Nothing Is Working - No Power - Wall Oven. Customer explained the oven would only preheat if you set a timer and started bake. Pressing bake and start does not start the preheat cycle. Placed in diagnostics and F6E4 displayed six different times. Cleared error code. Cut off power at outdoor panel for two minutes and powered back up. Placed in bake and pressed start and oven began to preheat. Returning with UI and control to complete the repair.. ; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Cedar Park, TX 78613

David S

Job Details: 04/12/2021

"Arrived on site for ice dispenser not working. I inspected the unit and work area. I found the ice container damaged and not seating well with the impeller. I replaced the ice bin. I found the ice bin not closing all the way. I inspected the ice box and found the latching clips broken on both sides, not allowing it to stay closed properly. See sd quick pic. I called techline and spoke too Bruce. I advised Bruce of my findingsJob complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78758

Scott

Job Details: 04/12/2021

"Arrived,on site for no water in dishwasher. Ran diagnostics no error codes . No water entering unit . Found float not properly installed. Pushed float back into placed to make proper contact with switch . Re ran diagnostics. All checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78737

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of unit not making ice, found ice frozen inside of fill tube and ice maker fill chute, I defrosted fill tube and ice maker chute, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Marble Falls, TX 78654

Cliff

Job Details: 04/12/2021

Arrived on site to replace valve for dishwasher. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Andice, TX 78628

Jonathan

Job Details: 04/12/2021

Arrived on site for dryer having long dry times. Inspected unit and work area. Tested on time dry and found no flame. Disassembled unit and found gas flame sensor dirty. Cleaned sensor and assembled unit. Tested operation and monitored gas flame. Ran air flow test and found restriction in air flow. Tested with vent off and unit passed. Informed customer on air flow. Unit operation tested good.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Smithville, TX 78957

Andy

Job Details: 04/12/2021

Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS

Near Liberty Hill, TX 78642

Jonathan

Job Details: 04/12/2021

Arrived on site for cooktop not igniting. Inspected unit and work area. Disassembled unit to gain access to spark module. Tested incoming voltage and found break in wire (L1 going to module). Repair wire harness and tested spark module. Found failed module. Removed module and installed new. Assembled unit and tested operation. All tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78664

Jimmy J.

Job Details: 04/12/2021

"Arrived on site for fridge making noise PO ERROR customer email: unplug and plug back on so it doesnt have any noise now but screen day PO and it sounds like left door open even closed doors. Pressed confirm and PO came back on. Found frost build up on evaporator cover in FC. Ran shorted components test and all connectors passed. Ran test three and RC fan was working, but FC fan was not. Placed in a short defrost and could hear the frost melting and sizzling. (W11249952) and UI (W1330971)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, TX 78750

David

Job Details: 04/12/2021

"Arrived on site to follow up on refrigerator buzzing in freezer coming from fan. On arrival found previous symptoms were back with icing occurring on top of the evap around the fan. Called tech line and spoke to Adrian, SR7730487843. Tech line recommends we replace the icemaker adapter and seal to correct any warm air being sucked into the freezer, and also changed defrost to 8 hour standard. Changing defrost will assist in the ice building. Customer wants to hold off on replacing the adapter and see if the defrost change stops the ice building. Call complete.; ordrng 1 W10864519 (Adapter kit)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Austin, TX 78728

Kayman

Job Details: 04/12/2021

Arrived onsite to install previously diagnosed parts. I installed the door switch and tested the unit. The unit is working as designed and turning off when the door is opened. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ3

Near Round Rock, TX 78665

Jimmy J.

Job Details: 04/12/2021

Arrived on site for Won't heat if I'm using the stove. Checked voltage at the wall and was getting 120. Turned on burners and waited for microwave fan to turn on. Once it did I heated a cup of water for one minute without error. Microwave heating as designed. Called Whirlpool tech line to see what else we could test. Tech line had me ensure the cooktop to ensure it was at least 30 inches from the grate to the top of the microwave. Its 31 inches so it is in range of where it is supposed to be. Turned on oven to preheat to 350 and turned on all burners. Microwave fan turned on as designed. I placed a cup of water in to run for one minute again. Microwave is heating as designed without error. We cant duplicate the issue at this time. Asked customer to get a video or take a picture of what they are experiencing so we can better diagnose the issue. SR 7730486903

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS00

Near Austin, TX 78744

Leonardo

Job Details: 04/12/2021

Arrived on site to test unit for door not secured to unit and grate not fitting correctly. Found left hinge not in the holder. Secured door and door test good. Found grate to be the same on wrong grate will order new one and office to reschedule. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near Austin, TX 78733

Kevin

Job Details: 04/12/2021

"Arrived on site and inspected dishwasher and found both adjusters are broken , after replacing both upper rack is working properly, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Pflugerville, TX 78660

Kayman

Job Details: 04/12/2021

Arrived onsite for microwave light bulb wont turn on and customer smelled burning smell when trying to turn on light. Upon inspection I found one of the wires at the socket burned or black. I found a constant 120 Vac going to the connectors while disconnected from the socket. I installed a bulb and checked voltage while connected and found no voltage coming to the socket. I inspected the harness and didnt see any visible breaks or shorts. I am ordering the main control(W10892389) for repair. Office to R/S due to part availability. ; ordrng 1 W10892389 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Cedar Park, TX 78613

David S

Job Details: 04/12/2021

Arrived on site for fridge not cooling properly. I inspected the unit and work area. I Put the unit into diagnostics mode and found the gf2 board is running the updated version. I found the rc evaporator full of ice and not circulating air properly. I am ordering the rc evap cover to complete the repair..; ordrng 1 W11395558 (Rc cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Georgetown, TX 78626

Tommy

Job Details: 04/12/2021

Arrived onsite for refrigerator freezing veggies. Upon arrival customer also informed me freezer door was dented. Found dents on freezer door ordering a new one. Tested unit found thermistors reading correctly at control but control not communicating correctly. Ordering new control and new freezer door. Office to reschedule upon receiving parts.; ordrng 1 W11435342 (Freezer door) and 1 W11399844 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Manor, TX 78653

Matthew

Job Details: 04/12/2021

Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice maker turned off. Turned icemaker on and ran test. Unit harvested and filled as normal. Instructed customer on use. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78745

Kevin

Job Details: 04/12/2021

"Arrived on site and inspected washer and found it it is unplugged. After reconnecting to power drain pump is running. There is no water in the washer, cleared drain pump and set washer into a diagnostic cycle and did not see any saved error codes. Ran all functions in manual diagnostic and everything checks good. Washer will also complete the calibration cycle. Discussed correct amount I have detergent usage, they may be using an entire cup full for each load. Washer is operating normally, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Bastrop, TX 78602

Andy

Job Details: 04/12/2021

Arrived on site for refrigerator frost in FC after door replacement. Tested and inspected unit and found door not sealing properly. Heat treated gasket and shaped to seal properly. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Wimberley, TX 78676

Richard

Job Details: 04/12/2021

Arrived onsite for the washer not filling with water and going to the next cycle. Ran diagnostics and found an error code for long fill. Tested cold water valve and found that the cold water faucet was not turn on all the way. Opened the cold water faucet all the way on and cold water valve working properly. Tested hot water valve and found no water coming in. Found that the hot water faucet was turned off turn hot water on and hot water valve tested good. Complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Bastrop, TX 78602

Andy

Job Details: 04/12/2021

"Arrived on site for range with knob, rack, cap and panel issues. Removed failed knobs and caps and replaced with new. Went to replace damaged panel and found new panel is incorrect part. Ordering correct part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 W11451944 (Panel) and 1 W10216478 (Insulation) and 1 W10495568 (Handle) and 4 W10856125 (Screw)s and 4 W10155121 (Screw)s and 4 WP3400832 (Screw)s and 4 WP59002061 (Screw)s and 1 Seenote (Office to schedule)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS03

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/12/2021

"Arrived on site to replace main control, after replacing control, and verifying the sensor was good, unit tested good.

We serviced a

WHIRLPOOL RANGE

Model WEG750HOHZ

Near Kyle, TX 78640

Richard

Job Details: 04/12/2021

"Arrived onsite for the oven has damaged. During inspection found that the console is damaged and broken. Left upper outer panel is damaged, upper left hand inner liner is damaged.

We serviced a

WHIRLPOOL RANGE

Model WEG750HOHZ

Near Kyle, TX 78640

Richard

Job Details: 04/12/2021

"Arrived onsite for the oven has damaged. During inspection found that the console is damaged and broken. Left upper outer panel is damaged, upper left hand inner liner is damaged.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, TX 78750

David

Job Details: 04/12/2021

Arrived on site to diagnose washer that would randomly throw an F0E7 code for clothes in washer on clean washer cycle. Checked error codes and found that error and also an F2E1 error for stuck button. F0 code comes on when unit is on other cycles. Ordering UI and console to resolve. Office to schedule when parts arrive. ; ordrng 1 W11478524 (Fascia / UI)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of unit making noise after last repair, found water was taking a long time to enter tub so I replaced valve, unit filled properly, but found multiple noise issues during course of test cycle, found wash motor making noise, as well as drain pump and diverter making noise, ordering drain, and sump. ; ordrng 1 W11497943 (Drain pump) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78723

Matthew

Job Details: 04/12/2021

Arrived onsite for refrigerator not dispensing water or making ice. Upon inspection valve not energizing. Replaced single and duel valves. Also replaced filter housing. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78723

Matthew

Job Details: 04/12/2021

Arrived onsite for washer operation too loud. Upon inspection found unit working as designed. Customer is not satisfied with the normal operating sounds. Called tech line for assistance. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Kyle, TX 78640

Robert

Job Details: 04/12/2021

Arrived on job for complaints of not draining. Ran diagnostics and found washer working properly. Could not duplicate.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522HS0

Near Horseshoe Bay, TX 78609

Cliff

Job Details: 04/12/2021

Arrived on site to exchange microwave. Removed old unit and installed new. All is working properly at this time.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Austin, TX 78746

Kevin

Job Details: 04/12/2021

"Arrived on site and replaced control panel diagnosed on previous visit, dryer is now working properly. Took one picture of it running, job complete"

We serviced a

GE DISHWASHER

Model GLD5500L00WW

Near Hewitt, TX 76643

Job Details: 04/12/2021

Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the unit had been disassembled by a person the landlord hired.The unit was left disassembled and in a state of disarray.I pieced the unit back together as muck as I could and removed and replaced the main control and drain pump and unit still didnt accept commands due to the age and wear and tear of the unit it will require the escutcheon assembly to complete the repair.; ordrng 1 WD34X11102 (Escutcheon assembly)

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Austin, TX 78703

Jacob

Job Details: 04/12/2021

"Arrived onsite for unit not staying on drying in normal mode. Looked at the unit. Tested unit in normal mode and timed dry. In normal mode the unit did finish correctly with an ending beep, and timed dry was working with no issues. Let customer know that the normal mode will tend to finish early if the loads are too light and don?t hit the sensor bar, to keep the cycle going, and in timed dry. The unit was constantly on with no issues. Let customer know that they may need to check there vents for any lint build up in the vent to be sure the unit is venting properly. No issues at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Andice, TX 78628

Jonathan

Job Details: 04/12/2021

"Arrived on site for washer will fill and not continue cycle. Inspected unit and work area. Removed coins from wash plate. Found unit pushed to far back and pinching water supply hoses. Performed diagnostics mode and checked error codes. Found error F8-E1 long fill. Ran automatic test cycle and found all completed. Ran manual test mode and found failed inlet valve. Removed valve and installed new. Tested operation. All tested good, no water leaks detected."

We serviced a

JENN-AIR ICE MACHINE

Model JIM159XYRS0

Near Cedar Park, TX 78613

David S

Job Details: 04/12/2021

Arrived on site for ice machine having low ice production. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found the thermistors reading appropriately. I found the fill valve flowing properly. I found the reservoir not filling all the way up. I found the recirculating pump pulling in air. The recirculating pump is not reading the water level properly. I am ordering the recirculating pump to complete the repair.; ordrng 1 W11325175 (Re pump)

We serviced a

WHIRLPOOL RANGE

Model WFG5050BB2

Near Buda, TX 78610

Jacob

Job Details: 04/12/2021

Arrived onsite for unit smoking. Looked at the unit. Plugged unit back in and turned gas back on. Tested all burners and oven. No smoke was detected randomly from the unit when in use or not in use. No leaks at this time. Job complete

We serviced a

FRIGIDAIRE RANGE

Model PLES389ACD

Near Jonestown, TX 78645

Tommy

Job Details: 04/12/2021

Arrived onsite for F3 error code. Upon arrival customer had picture of error code. Tested unit sensor found it was damaged wiring in sensor not making good connection stripped and reading as OL upon heating. Replaced sensor. Job Completed.

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1174FZ0

Near Austin, TX 78729

David

Job Details: 04/12/2021

"Arrived on site to diagnose microwave that was no longer heating. Ran unit and could hear very loud operation noise coming from magnetron. Saw that diode also had discoloration in the wire running into it. Unit is now operating correctly and quiet as normal. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Waco, TX 76712

Jonathan

Job Details: 04/12/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced surface element and tested unit. Unit begin working as designed. Call complete.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Kingsland, TX 78639

Cliff

Job Details: 04/12/2021

Arrived on site to diagnose an oven that will not turn on. Found wiring burnt inside junction box behind unit. Repaired wiring and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Bastrop, TX 78602

Andy

Job Details: 04/12/2021

Arrived on site to install previously diagnosed panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78744

Leonardo

Job Details: 04/12/2021

Arrived on site to test unit for unit not washing correctly and drying and making beeping sound. Test unit and found unit not getting hot water and unit element working correctly. Advised customer to turn hot water on at sink to get hot water to unit faster. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Austin, TX 78726

David

Job Details: 04/12/2021

Arrived on site to diagnose washer that was making noise when running. Ran unit in high speed spin to diagnose. Found when unit is first engaging and spinning up you can hear a squeak / squeal. Found belt is slipping some and making noise. Removed belt and scraped pulleys with wire brush to remove any belt residue. Replaced belt and retested. Ran unit in high speed spin 5 times and did not hear any more noise. If issue comes back it will need the cam and motor + new belt. All is working as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

Tommy

Job Details: 04/12/2021

Arrived onsite for unit oven not operating correctly.upon arrival found unit heating correctly but unit UI miscommunicating. Also found rear blower seemed to be pushing weakly. Ordering both office to reschedule upon receiving.; ordrng 1 W11296171 (Console) and 1 W11248652 (Blower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78738

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of unit not dispensing water, found failed water valve, I replaced valve, unit tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78704

Scott

Job Details: 04/12/2021

"Arrived on site ,replaced left fresh food door . Moved unit out so door doesn?t hit oven handle . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Austin, TX 78732

Robert

Job Details: 04/12/2021

Arrived on job for complaints of no heat. Found cutoff open After replacement test operation. Test on no heat heater not shorted. Air flow possible cause checked air flow and it?s blocked customer is aware that vent in need of cleaning. Informed customer that we cannot guarantee work until Ventis is cleaned.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Temple, TX 76502

Wesley

Job Details: 04/12/2021

Arrived onsite for intermittently not dispensing ice or water and found unit operating with switch not consistently engaging. Corrected divet in door liner issue with pad and spine application. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78645

Tommy

Job Details: 04/12/2021

"Arrived onsite for unit having broken parts. Upon arrival customer informed me door would pull up on the. While loading. Loosened door at pulleys. Customer also informed me top rack got caught when loading. Adjusters, bent catching onside of tub. Ordering adjust kit.; ordrng 1 W10712395 (Adjuster)"

We serviced a

WHIRLPOOL WASHER

Model WTW5550SQ0

Near Georgetown, TX 78628

Jonathan

Job Details: 04/12/2021

"Arrived on site for washer starts to fill then stops. Inspected unit unit and work area. Found hot water in off position and unit is to hot wash. Disassembled unit and jumped door switch. Turned hot water on and filled unit with hot and cold to agitation cycle. Monitored agitation, spin cycles and observed for possible water leaks. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS0

Near Austin, TX 78704

Scott

Job Details: 04/12/2021

"Arrived on site ,replaced control . Tested unit all Checks normal and full led read out now . No gas leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Georgetown, TX 78626

Jonathan

Job Details: 04/12/2021

"Arrived on site for refrigerator icy up in RC. Inspected unit and work area. Found ice developing on fresh food evaporator. Performed diagnostics mode and checked thermistor and defrost sensor and found reading. Gained access to evaporator. Found drain pan wrapped and icy up on left side of evaporator, due to water no draining on left side. Will need to replace drain pan and will replace harness assembly, due to abnormal water and tear from ice buildup. Harness is still under Appliance Express warranty.Removed wrapped drain pan and install drain pan kit. Secured evaporator and tested defrost cycle. All tested good, no water leaks detected.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near New Braunfels, TX 78132

Noah D

Job Details: 04/12/2021

"Arrived on site to inspect cooktop for yellow flames, upon inspection found the unit set for NG, replaced all orifice to correct LP orifice. Tested unit and found no issues. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS01

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/12/2021

Arrived on site for THE MICRO AND THE OVEN IS NOT WORKING AT ALL--CANT HEAT UP AT ALL--NOT WORKING. Received error code F1E4. Found UI was not responding to touch. Cut off power at the outside panel and waited 2 minutes. Turned power back on and tested the UI. UI was responding to touch. Error code was no longer present. Ran one cup of water for one minute and microwave was heating as designed. Placed oven to preheated 350. Oven heating as designed. Job completed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Georgetown, TX 78628

Tommy

Job Details: 04/12/2021

"Arrived onsite for unit not cooling on freezer. Upon arrival found unit top evap cooling but not going throughout, defrosted and found unit still only cooled top coils. Compressor is running and so are all fans. Spoke with PR ordering sealed system. Office to reschedule.; ordrng 1 5303918284 (Evap kit) and 1 241650211 (Compressor)"

We serviced a

WHIRLPOOL MICROWAVE

Model n/a

Near Manor, TX 78653

Andy

Job Details: 04/12/2021

Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Austin, TX 78721

Jacob

Job Details: 04/12/2021

"Arrived onsite for unit not advancing. Put unit In Diagnostics, got F9E1 long drain. Tested unit. When unit went drain mode. I can hear air coming from the standing pipe but no water. Looked at drain pipe. Lifted it a little bit from the stand pipe. Then put unit in drain and spin. Unit did drain but water shot up out of the stand pipe. Stopped the unit. Let customer know they have a plumbing issue with the stand pipe causing the unit to not be able to drain all the water. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Pflugerville, TX 78660

Kayman

Job Details: 04/12/2021

Arrived onsite for dishwasher not washing and not dissolving soap. Upon inspection I found F4E3 error code stored. I let the diagnostics cycle run through and found the motor humming and gurgling but not washing. I found the drain and heater working as designed. I will need to order the sump and motor(W11025157) for the repair. Returning with main control(W11087226) just Incase. ; ordrng 1 W11087226 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL1

Near Austin, TX 78751

Jacob

Job Details: 04/12/2021

Arrived onsite for unit not finishing cycles properly. Put unit in diagnostics. Got F4E3. Loose connection in motor or faulty wash motor. Upon further inspection. Did feel that one of the connections did get loose some how. Re seated connection. Put unit in a the start of a wash. Unit was working as designed. No leaks at this time. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78737

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of freezer lights not working and top left light inside refrigerator not working, found failed module inside freezer section, ordering module. ; ordrng 1 W11462342 (Module) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78754

Matthew

Job Details: 04/12/2021

Arrived onsite for dryer not drying properly. Upon arrival unit was functioning properly. Customer was instructed on external vent cleaning. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mustang Ridge, TX 78610

Kevin

Job Details: 04/12/2021

"Arrived on site and inspected Dryer and airflow meter shows poor. Recommended to homeowner that vent to exterior be cleaned/ cleared by a service, dryer is heating and tumbling properly, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Lakeway, TX 78734

Robert

Job Details: 04/12/2021

"Arrived on job for complaints of not drying. Ran diagnostics and found heater working properly, with reset heat will now work properly."

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWP3

Near New Braunfels, TX 78132

Noah D

Job Details: 04/12/2021

"Arrived on site to inspect dishwasher for not closing correctly, upon inspection found the latch closing but loose, customer showed me pictures of condensation in UI, tested heater and found no issues, ordering latch and UI. Office to reschedule ; ordrng 1 W10418369 (UI ) and 1 W10574864 (LATCH )"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/12/2021

"Arrived on site for customer complaint of unit getting off balance, found unit had out of balance error code, unit tested good in diagnostic mode, I ran dlms calibration cycle, unit tested good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 04/12/2021

Arrived on site to test unit for board and display not responding. Replaced board and display board test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Austin, TX 78717

Kayman

Job Details: 04/12/2021

Arrived onsite for refrigerator with FC not sealing correctly. Upon inspection I found a small gap in the gasket at the top right of the FC door. The customer advised me that a previous company had been out for the doors being unlevel. I found the company added a shim to the FC door that is causing it to not sit correctly creating a small gap in the gasket. I removed the shim and leveled the unit to the customers satisfaction. I applied heat to the top right corner of the gasket and to ensure a good seal. I advised the cust wine to leave the door shut for a few hours. No leaks detected at this time. Job complete.

We serviced a

KENMORE REFRIGERATOR

Model 106.4116931

Near Leander, TX 78641

David S

Job Details: 04/12/2021

Arrived on site for fridge not making ice. I gained access to the ice maker. I jumped the ice maker and found it no harvesting. I checked power to the ice maker and found none. I checked power at the door harness and found none. I only found 9 volts at the hv control. I tried to put the unit into diagnostics and found the UI not responding right. I tested voltage to the emitter board and found good voltage. I am ordering a new hv control and the emitter reciever boards to continue diagnosing.; ordrng 1 W10870822 (Emitter) and 1 W10898445 (Reciever) and 1 W11088506 (Hv control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78744

Jacob

Job Details: 04/12/2021

Arrived onsite for unit not cooling in refrigerator. Checked the unit. Saw the unit had ice buildup in the freezer. Put the unit in forced defrost mode. Unit was defrosting. Upon further inspection in diagnostics. Found that the unit had an open defrost thermistor sensor. Let maintenance know that the unit needs to be un thawed before returning to service the unit. Office to reschedule ; ordrng 1 W11214887 (UI cntrl-elec) and 1 W11449482 (CONTROL)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Braunfels, TX 78132

Richard

Job Details: 04/12/2021

Arrived onsite for the washer not working properly. Ran diagnostics and found no error codes. All functions tested good. Advised customer on use and care of the washer. Complete