"Arrived onsite for previously diagnosed parts. When attempting to remove the washplate again i found it to be seized and not wanting to come off again. After spraying blast and hitting with mallets the washplate will not come off. Will need to order a rebuild. Office to RS. W11219115 Tub, W10752719 BASKET, WP8533953 Fltr screw, W10528947 Hub, W11550891 agitator, W10752187 washplate screw.; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 WP8533953 (Fltr screw) and 1 W10528947 (Hub) and 1 W11550891 (Agitator) and 1 W10752187 (Washplate Screw)"

Arrived on site for a dishwasher WDF341PAPM2 not cycling. Found the pump not starting in diagnostics. I replaced the pump w11613479 and tested in factory mode. Unit is operating as designed. No leaks detected while on site.

"Arrived on site for refrigerator not cooling. On arrival confirmed issue found a uv dye leak from highside of compressor. I found compressor running extremely hot and once it was turned off it wouldn't start back up. I replaced w11506635 coupler, wpw10143759 uv drier, w11580057 compressor. Recharge system with sixty eight grams of r600 and found an even frost pattern on the evap coil. I informed customer to allow unit twenty four hours to stabilize temps and an additional three days for ice bucket to fill. Call complete"

"Arrived on site to diagnose range KFGC558JSS07 with weak broil function in main oven, and griddle seems cooler than intended. Tested unit and found the broil flame was abnormally low, and orifice is the correct size. I found the griddle is getting hot. Due to the chrome surface of the griddle, an IR thermometer can't be used to accurately measure heat. I'm ordering a gas valve to resolve. Office to schedule, 2 jobs at this location. ; ordrng 1 W11239228 (Gas Valve)"

"Arrived onsite for KOCE500ESS22 with F1E5 error code. Reset at breaker after clearing code. Presented again. Gained access with some difficulty. Customer signed waiver for moving appliances and problems caused by improper installation because the unit had been dropped and the frame was bent and wedged on the bottom, left side. Was able to get the unit free however the electrical supply box and uneven bottom trim as well as tight trim tolerances on all sides made reinstallation impossible. Likely aggravated by the power junction with is mounted above the unit and there is not room to reinstall. Advised customer on installation issues. Used inverter during testing which did not change the the function and also the control, no change. Inverter is receiving 120vac when the cook cycle is on. the magnetron is showing .2-3 ohms of resistance same as the new mag. No wabe guide damage. Door switches and switch alignment showing no signs of contributing problems switches sound healthy and stay engaged when door is shut. Inverter is not the direct problem nor the magnetron or the main control. Unit still throws error, no heat. Advised customer that I would consult with service management on possible solutions given the installation issue and the indeterminate findings. Office to reschedule"

"Arrived on site to look at model WTW4816FW3 for customer complaint of drain pump running constantly. Found issue with the control board. I replaced control, unit tested good. Part used w11603810"

"Arrived on site to look at model MVW6230HW3 for customer complaint of unit not draining. I foudn f9e1 error code,found issue with the drain pump. Inreplaced drain pump, unit tested good. Part used w11399437"

"Arrived onsite for KRFC300ESS09 refrigerator needing freezer gear and rack shaft replacement. Upon arrival, observed the new gear assembly was broken and the rack shaft was the incorrect part number. Also, the customer mentioned she needs a new freezer door due to warping and rusting causing seal issues. Reordering gear set 12002497, rack shaft W11028221, door seal W10443320, and freezer door 12977880SQ. Office to reschedule with customer. No leaks observed, needs more work. ; ordrng 1 W11028221 (Rail shaft lower) and 1 12002497 (Gear set) and 1 12977880SQ (Freezer door) and 1 W10443320 (Door seal)"

"Arrived on site to test unit MVW5435PW0 for lid locked. Upon arrival customer stated unit stopped mid cycle, would not drain or unlock lid until power was cycled.Verified condition, found standing water inside tub. Attempted to engage a drain and spin cycle, lid failed to latch. Leaned unit back and heard drain pump momentarily energize, indicating an intermittent or open circuit in the harness. Conducted inspection of the lower harness assembly and found drain pump wire broken at the connector. Replaced lower harness (W11643701) and secured routing to prevent future wire fatigue or strain at connection points. Reassembled and ran full diagnostic cycle, all components properly engaged including lid lock, drain pump, motor, and valve functions. Unit completed cycle without error. Unit is now operating as designed, no leaks detected, job complete."

"Arrived on site to test unit for broken door glass, tested unit found handle is broken off and front glass broken, will need to replace front glass, name plate and handle, ordering handle office to reschedule ; ordrng 1 W11730234 (Handle)"

"Arrived on site to diagnose cooktop with Cooktop On indicator light staying on. Tested the unit and found the left front burner switch not seated correctly, causing the indicator to remain on. Secured the switch harness properly and retested the unit indicator light now turns off as designed. During inspection, found the gas valve defective. Replaced the gas valve and reassembled the unit. Performed gas leak test using bubble solution and a gas leak detector no leaks found at this time. Advised the builder that the cooktop is not the source of the reported gas leak. Job complete."

"Arrived on site to test unit KUIX505ESS2 for slow ice production. Upon arrival customer stated unit produces very thin ice cubes that melt quickly. Verified condition, found small amount of thin, partially melted ice in the bin. Unit was producing an ice sheet at time of arrival. Measured compressor amp draw at 2.85 amps, within range but indicative of low efficiency. Entered service mode and ran manual diagnostics water level sensor filled properly, recirculation pump engaged and drained as designed. When compressor engaged, observed no frost pattern development after 35 minutes of operation. Allowed unit to continue running for an additional 5 minutes; only a minimal frost pattern appeared on the evaporator plate. Documented condition and submitted photos and findings to service thread. Per GC, determined compressor is running inefficiently, resulting in reduced cooling capacity and formation of thin, melting ice sheets. Unit will require sealed system repair. Unit uses R134a refrigerant. Requesting 3 hours for return visit. Ordering all necessary sealed system components. No parts installed, office to reschedule.; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap plate) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site for unit not filling with water. Upon arrival, unit not start most times because coin slot is full. Customer stated unit is brand new and a key was never provided, not allow to remove coins from slot. Ran diagnostics test and all checks normal. Called techline and Commerical line and stated its a fixed lock and is not able to replace. Most efficient way is to call a locksmith to pick the lock and generate new key. Explained to customer and stated they will call locksmith. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"Arrived on site for unit not starting. Upon arrival, customer stated unit will be stuck on sensing with the light being solid and water will not dispense. Checked error codes and found no stored codes. Ran diagnostics and passed with no issues. Ran consumer and ran as normal. Instructed customer if issue occurs again, reset machine and try again. Customer agreed. Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for not cooling, tested unit found ceased compressor, replaced compressor, dye drier and access valve, charged system to 56g of R600, evaporator developed a good frost pattern, advised customer to monitor tor the next 24 hours before loading, at this time unit is running as designed no leaks detected job complete installed W11506635, WPW10143759, W11727250"

"Arrived to 342 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to inspect dishwasher model WDT920SADM2 dispenser not operating. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I inspected the dispenser and and found that the spring had broken and was preventing the dispenser door from opening. I removed and replaced the dispenser and tested the dishwasher. The dishwasher is now operating as designed. W10861000"

"Arrived on site for dishwasher leaking .also control is lighting up and keeps beeping . Found leaking on left corner of tub . Ran diagnostics got 10-1 &6-1,2-1 error codes . Float switch tested normal. During test wash with door off leaking from left side of tub, also small drip from right front corner. Ordering, tub , control, and UI pad . Also ordering toe kick due to being bent heavily and fasteners. Call to set return ; ordrng 1 W10595568 (Control) and 1 W10511199 (Tub) and 1 WPW10475779 (Ui console) and 1 WPW10526114 (Tor kick) and 2 WPW10503548 (Faster)s"

Arrived on WTW4855HW3 for washer pump running. I verified a F3E1 is present and drain pump is constantly running. Per service pointer S153EB I replaced the W11607637 CONTROL. Unit now operates as designed and drain pump functions when called for. Unit was moved to maintenance shop. Call complete.

"Arrived on site for refrigerator WRF535SWHZ12 with issue of not making ice. Upon arrival , inspected unit. Ice container is empty . I test ice maker and is not responding. Am getting 120 to icemaker . Need to replace icemaker . Replaced icemaker W11692144. Test unit and operates as designed . No leaks present . Job complete"

"Arrived to 358 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

Arrived on site for washer not starting and draining . Found unit is stuck in drain mode . Ran diagnostics got pressure sensor error. Followed sp W11786877. Found no issues with pressure hose or valves . Talked with PR. Replaced control and ran calibration and diagnostics test wash. Control covered under S153EB.. all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for F1E5 code. Upon arrival, checked error codes and found F1E5 secondary control failure and F1E1 main MCU failure code. Proceeded to run consumer cycle and as soon as I press Lower Oven or Upper Oven, F1E1 comes up. Proceeded to uninstall unit and found incoming is correct to the unit. Found no loose wires to both control. Proceeded to replace W11758711 main control and W11758702 lower control. Tested unit and now unit is functioning as designed. Spec home. No one available to sign"

"Arrived on site for fridge not cooling properly and fz light not coming on. Foundsmall about frost build up on switch and rails . Ran temp checks , fresh 38, fz 1. Fans , dampner are working properly . Did find fz door rails rough to close sometimes leaving a gap . Ordering door slides . Return 10/17. No water leaks detected at time of service. ; ordrng 1 W11658402 (Fz door slides)"

Arrived onsite for unit leaking still. I found the door gasket to be bowed in. I replaced the gasket but unit is still leaking. Leak is coming from the inner door and will need the inner door replaced. Ordering W11559689 Inner Door for repair. Office to RS as we are showing out of stock. Installed W11483553 GASKET.; ordrng 1 W11559689 (Inner Door)

"Arrived on site for a WDT730HAMZ0 dishwasher not cycling. Found the buttons weren't responding. When I accessed the control i found condensation around the vent. I replaced the control w11637583 and vent w11682810 and tested the unit in factory mode. Unit is heating, washing and draining as designed. No leaks detected while on site."

"MVWB765FW3. Customers stated that unit was acting weird and making noises and had an LF error code. Customer said she tried to turn it off several times from the console and it would not. She had to eventually unplug it. Ran diagnostics and put unit into service test, which took several times because the console would not respond. Verified the long fill fault code. Ran service test auto test and all components function properly. Ordering control console W11135391. No leaks detected at time of service. ; ordrng 1 W11135391 (Console)"

"KFIS29PBMS02. Removed and replaced fill tube w11209890 from isolation valve to filter head. Tested water dispenser; dispensed water fine, no leaks detected during service. No leaks to detected."

"Model WDT750SAKV0: Verified dishwasher heater had old bushings. Removed and replaced heater W11537778 (OEM heater assembly). Tested dishwasher; it filled, washed, and drained. No leaks detected at time of service."

"FaE1WRQA59CNKZ Arrived on site for a refrigerator not cooling properly. On arrival, I ran diagnostic and found error code FAE1 a failed fan I also found a failed damper. I replaced both parts and then tested the product. Product is working as its designed no water l8ne connected to the refrigerator."

"Arrived on site to follow up on washer MVW6200KW2 that has stopped mid cycle, or had issues starting. Customer showed me the label blinking, which looked like F9E1. I checked error codes and found F9E1 Long Drain, F6E1 UI Can't hear ACU. Based on previous visits I am unsure if / when codes were ever cleared. So I cleared them now and ran unit through function checks. I found valves good, unit spins properly as well. Called PR and reported findings, that unit likely has a failing wiring harness going to the pump. When I was standing in the room examining the top end the pump came on and drained at random, which is also an indicator of broken wiring. Ordering wiring harness / clip, and also items related to stored codes. Set return visit for 10/17. ; ordrng 1 W11590868 (Wiring Harness) and 1 W11755726 (Harness Clip)"

Arrived on site for unit not heating. Upon arrival unit was already down and inn garage. Inspected unit using cup of water to verify no heat unit is not heating. Replaced diode and tested still no heat replaced mag and tested unit is now heating. Customer also says blower motor only works on low tested to verify ordering blower motor and control. Office to reschedule ; ordrng 1 W1144112u (Motor fan) and 1 W11752393 (Vontrol)

"NTW4516FW1 Arrived on site for a washer shaking. On arrival, I verified the issue worn out suspension. I inspected the gearcase no issues . I replaced the suspension, calibrated, and then tested product is working as its designed with no water leaks visible from the main water supply."

"WFE361LVS0 Arrived on site from previous tech to install part. On arrival, the client stated that someone already fixed the issue . I tested the product is working as its designed no parts used."

"WDF510PAYB6 Arrived on site for a dishwasher not draining. On arrival, I verified that the drain pump has failed. I replaced the drain pump then tested product is working as its designed no water leaks visible from main water supply."

"Arrived on site for washer, not spinning out clothes.Unless it was put on a drain and spin cycle individually. An arrival confirmed issue, but found no errors in diagnostics. I then found on a quick wall.Cycle, that unit would not spin even when selected to high speed. I've replaced control board w 11550649 retested unit and found washer, working as design and spinning without any leaks, call complete"

"Arrived on site at apartment 2124 to look at model WED500CMW0 for customer complaint of unit not heating, found blower wheel stripped from motor causing thermostat to fail. Ordering motor, blower wheel, thermostat.; ordrng 1 W10801999 (Blower wheel) and 1 WPW10396039 (Motor)"

"Arrived on site to look at model NTW4519JW2 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control, calibrated and tested, unit tested good. Part used w11607637"

"Arrived to unit 217 for no cool. Powered unit on compressor not powering on,test with a test starter same issue diagnosed a defective compressor. Replaced the compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. No one available for signature. W11580057,wpw10143759,w11506635"

Arrived on site for unit tripping breaker. Upon arrival found breaker tripped replaced both bake and broil elements. Allowed broil to reach 300 the switched to bake and allowed unit to reach 500 degrees. Unit reach 500 degrees without tripping breaker. Allowing factory burn off on bake at 500 for one hour. Customer will monitor and turn unit off after 1 hour job completed

"Arrived on site for dryer, not heating or door closing. On arrival, found element grounded and cut off broken. Also found door latching broken. I replaced 279838 element, 279570 latch, &w10900067 cutoff. Found dryer, working as designed and timer also now moving properly. Call complete"

"Arrived on site to inspect refrigerator not dispensing ice and door not closing properly. Upon further inspection, I measured temperatures and measured 0 degrees FC and 37 RC. I gained access to the ice bin and found that some ice was stuck together. Upon closer examination, I found that the ice door gasket had shifted causing an air gap which allowed warmer air from the fridge to enter the ice box. I reset the gasket and the ice maker and dispenser are operating as designed. I leveled the fridge and made the doors even and they are closing as designed now. No water leaks observed during service."

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on MVW7232HW2 Washer not filling. I found a F6E3 miscommunication from the main control. I replaced the control and calibrated unit. Ran a diagnostic cycle and found it filling and operating as designed. No leaks. Call complete. Installed W11687817 CONTROL.

Arrived on site for freezer door not closing. Inspected unit found washer broke and bottom stop bracket not secured. Replaced washer and secured bracket and tested. Unit is now functioning properly and as designed to. No leaks present at this time. No one on site for signature job completed

Arrived at apartment 622 to look at model wtw4655jw2 for customer complaint of drain pump running constantly. Found issue with control board. I replaced control board under S153EB. Unit tested good. Part used w11607637

Arrived on site to repair previously diagnosed issue install correct control. Installed nee control and calibrated and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not working. Upon arrival inspected unit found unit control acting up unit wouldn't start no led. Replaced control unit finally turned on ran test cycle unit would not complete cycle. Tried normal cycle unit would fill with very little water. Tested housing found cold side no longer working. Replaced housing and tested unit started acting normal again but then started making clicking sound underneath. Lifted unit to look underneath and found gearcase leaking oil. Unit will need a gear case replacement ordering part. Office to re schedule unable to remove wash plate please allow return tech 2hrs for repair; ordrng 1 W11454734 (Gearcase) and 1 W10902814 (Washplate)

Arrived on site for unit not working. Upon arrival inspected unit found f4 e3 error stored wash motor failure. Replaced sump and motor and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on. Site to replace fz door . Fridge in apt has wrong service #. Apt complex will need to find correct fridge to finish work order . Job complete

Arrived on site for dishwasher not washing properly. Customer also said dispenser is working . Rise aid is drai ing out when filling . Found wash motor has failed and dispenser is leaking . Ordering sump and motor and dispenser to be replaced on return visit. Return set 10/17. No water leaks detected at time of service. ; ordrng 1 W10861000 (Dispenser)

"Arrived on site for wall oven, not turning on. On arrival confirmed issue and found wpw10545255.Thermal fuse broken. I replaced thermal fuse and tested oven and found it working as designed call complete"

"Arrived on site for dishwasher, not cleaning dishes. On arrival f4e3 in diagnostic. I then found W11613480 motor failing And replaced it then reassembled and tested unit and found it working as designed with no leaks call, complete"

"Arrived on site for washer not draining. Honor I will confirm issue and found harness w 11643701 broken & replaced it, then reassembled them, tested washer and found it working as designed call complete."

Arrived on site for unit not powering on. Inspected unit found control not responding tested voltage at control no power. Inspected electrical supply found surged and burnt at connection. Fixed wiring and changed out wire nuts. Control now has powe to it but still not powering on. Replaced control and tested unit is now functioning properly and as designed to job completed

"WFG320M0BS3. Verified that oven was not igniting due to faulty bake igniter. Removed and replaced igniter 1200035. Tested: oven igniter came on, gas lit, and oven is heating no gas leaks detected."

"WFES3330RS0 electric oven. Customer stated oven was overheating with temperature too high. Ran oven to 350?. Temperature was 10-12? above setpoint. Recalibrated oven to -15?. Advised customer to bake or cook a few things; if issue still persists with overheating or overcooking, contact us again. No gas leaks detected."

"Arrived on site to diagnose dishwasher for console not responding. Tested the unit and verified that it was receiving the correct voltage. The interior lights turn on when the door is opened, confirming power to the unit, but the console remains completely unresponsive. Attempted to reset the unit by cycling power at the breaker and performing a control reset sequence, but the console still did not respond. Found that the console is shorted and will need to be replaced to restore proper operation.Office to order the new console and reschedule the return visit for installation.; ordrng 1 W11672210 (Console)"

"Arrived on site to replace previously ordered part. Upon arrival, connected new motor and found motor was the issue. Upon closer inspection, found motor assembly to be damaged in box. Collar fitting was broken and wheel does not spin freely and capacitor is bent. Ordering new motor. Spoke with Routing thread and pushed customer to Friday Oct 17th. Customer agreed to reschedule Oct 17th ; ordrng 1 W11083804 (Blower motor)"

"Arrived on site to replace console, manifold, and warming drawer hinges. Removed and replaced all listed parts, including the console assembly, burner manifold, and both warming drawer hinges. After completing the installation, tested the unit for proper operation. Verified that all burners are igniting correctly and that all console buttons are fully responsive. Also confirmed that the warming drawer now opens and closes smoothly and aligns properly. Unit is operating as designed. Job complete."

Arrived on site for a KDTM405PPS1 dishwasher not cycling. Customer said the builder said the unit isn't getting water. I tested in factory mode and everything worked as designed. Unitbis draining heating and washing as designed. No leaks detected while on site.

"Arrived on site for washer model number WTW4816FW3 with pump running continuously. Ran diagnostics and observed F3/E1 error code, replaced control board W11603810 via service pointer S153EB. Unit is now functioning properly. Job complete. No water leaks observed during service."

WTW4855HW3: Removed inner basket and debris from bottom of tub. Installed new inner basket w11172199. Ran unit through auto test; machine functions normally. No unusual noises and no leaks detected. WTW4855HW3.

"WFES3030RS0 Arrived on site for a range, not heating, and not working. On arrival ,I verified the range is tripping the breaker when preheating the oven. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.57. With all burners on high and oven on it was 40.11. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage, and all readings are correct. The product is working as its designed no parts used. I recommend client to contact the gfci breaker company for information on correct gfci breaker for the range. I also recommend to contact the home builder so they can replace the gfci breaker. I let client know to leave range on for one hour. Calling whirlpool safety to notify my findings. Case# 21078381"

Arrived on site for a washer MFW7020RF0 not draining. Customer said its not draining at the end of the cycle. I tested the pump in factory mode and its draning good. Tested all components and everything worked as designed. Tried to replace the control but the wrong part was packed. I'm ordering the control w11747034 for return visit; ordrng 1 W11747034 (Control)

Arrived on site to unit 1202 for cooling complaint. Found large thick layer of ice on the evaporator cover diagnosed unit not defrosting ordering defrost thermistor will need to have unit defrosted 48 hrs before return visit on 10/17; ordrng 1 WPW10384183 (Thermistor)

"Arrived on site for a WED5050LW1 dryer not heating. Found unit is heating with restricted airflow. I removed the thermal fuse wp3392519, tested it and replaced it for good measure due to the airflow. Advised the customer to use timed dry for best results. Customer provided POP with a date of 11/14/24"

"Arrived on site for burners not burning properly. Upon arrival, found unit has natural gas orfices on propane supply. Proceeded to replace W11702867 LP kit. Tested unit and now unit is functioning as designed."

MER8700DS1: Verified issue with right front burner not heating to high. Removed back panel and found incorrect infinite switch installed. Replaced with correct infinite switch WPW10411934. Tested right front burner on high; it heated properly and worked as intended. Lower drawer had bent left side frame and missing screw. Straightened frame and installed oversized screw. Lower drawer now opens and closes properly.

"WTW5100HC3 Arrived on site for a washer not working. On arrival, I verified the issue of a broken lower wire harness. I repaired wireharness better than it was . I calibrated, then tested product is working as its designed no water leaks visible from the main water supply no parts used."

Arrived on WEG745H0LZ5 Range with RF and RR ignitor not working. I replaced the spark module but issue still persists. Will need to order W11643126 W11661897 for repair. (RF ignitor and RR ignitor.) Office to RS as it is a house for sale and I had to get it unlocked. Installed W11703692 MODULE. Customer not onsite for signature.; ordrng 1 W11643126 (RF Ignitor) and 1 W11661897 (RR Ignitor)

"Arrived on site. Found things ice cubes,removed cover found burn traces on grid cutter ran diagnostic pump shutting off water fill early. Replaced the grid cutter,recirculating pump and bin thermistor, cleaned accessible parts and pan ran diagnostic all test passed. Wpw10511923,w11542867,w10919199"

Arrived on site for a JJW2830LL01 oven getting a F2E1 error. I verified the unit is getting the correct power. I replaced the console w11598133 and cycled it 3 times. Tested the upper and lower oven. Unit is working as designed.

Arrived onsite for dryer with same issue. I found the black wire on the terminal block loose causing a poor connection and tripping the gfci breaker. I installed the new 279320 terminal block and ran the unit. Unit now runs and doesn't trip the breaker. Call complete.

Arrived on site for not dispensing ice. Found motor and coupling stripped unable to remove coupling will need to order the divider ; ordrng 1 WPW10309864 (Divider)

"NTW4516FW4 Arrived on site for a washer not starting. On arrival,I verified the issue it was long drain a defective control board. I replaced it, calibrated, and then tested the product is working as its designed no water leaks visible from the main water"

Arrived on site to replace element and sump and motor. Opened new sump and motor box and found new part damaged. Ordering part again rescheduled for Friday. ; ordrng 1 W11416362 (Sump and motor)

"Arrived on site to diagnose range for oven door not closing properly. Tested the unit and found that the right-side door hinge was not seated correctly in the hinge receiver, preventing the door from closing and sealing properly. Removed the oven door, realigned, and secured the right hinge correctly into the hinge receiver. Reinstalled the door and tested operation. Verified that the door now opens and closes smoothly and seals properly. Unit is operating as designed. Job complete."

"Arrived on site for light issues. Led module strobing diagnosed a defective led module, replaced led module leds working as designed. W11527432"

"Arrived on site to diagnose oven not heating or cooking correctly. Tested the unit by setting the oven to 350?F and placing two temperature couplers inside to monitor temperature accuracy. Allowed the oven to cycle on and off three times to obtain an accurate average reading. Found that the average temperature was 357?F when set to 350?F, which is within normal operating range and indicates the unit is heating and regulating temperature correctly. No mechanical or electrical issues found at this time.Unit is working as designed. Job complete."

Arrived on site with new left side door. Removed all shelves. Removed icemaker. Removed dispenser. Replaced door. Verified operation. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Once I had the unit disassembled and the gearcase exposed, I found oil had leaked from the gearcase and was on the clutch, causing it to slip and not be able to spin out the clothing properly. I advised the customer of my findings and am ordering the gearcase and will return with all prescreened parts. I scheduled return service for Thursday, 10/16/25. I advised the customer that they can wash small loads until I get back to finish the repair. No water leaks were observed during service. ; ordrng 1 3360629 (Gearcase)"

"Arrived on site to test unit MVW6230HW3 for drawer sliding out. Upon arrival customer stated the detergent drawer will pop out intermittently during the spin cycle. Inspected drawer assembly and found extremely loose fitment allowing the drawer to slide freely with minimal resistance. Further inspection revealed the dispenser housing was bowed outward, preventing proper drawer retention and eliminating tension. Replaced dispenser housing (W11624934) and tested operation. Verified proper alignment and audible click when closing drawer; tension now holds drawer securely during operation. Customer verified functionality and approved repair. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived onsite WDT970SAHZ0 and found unit operating with failed wash motor, poor cleaning. Repaired by replacing the pump and motor w11087376. Unit is now operating correctly. Advised customer on repair. All checks good. Observed proper wash function. No leaks at time of service."

"Arrived on site to inspect wall oven JJW3830IL01 error code. Upon further inspection, I found the unit with no power and the display blank. The customer advised that they turned the power off at the breaker due to the constant chiming of the control panel due to the error code F2E1-stuck key. I pulled the unit out and removed and replaced the console, and programmed the panel. Tested the unit, and it is operating as designed; however, I found the lights around the selection keys missing (photo). I am ordering another console, and the office will schedule a return service once it arrives. RETURNING TECH NEEDS TO RETURN OLD CONSOLE AS DEFECTIVE. ; ordrng 1 W11449114 (Console)"

"Arrived on site to test unit for no ice production, tested unit found no incoming water, inspected valve and found it shut, turned on water and tested, unit is now running as designed no leaks detected job complete no parts installed"

Arrived on site for trim peice under the control not being on correctly. Found panel was not in correct position. Removed and properly installed. Call complete.

"Arrived on site to inspect ice machine KUIX335HPS00 not draining. Upon further inspection, the customer advised that they performed a cleaning cycle on the unit, and afterward, the unit failed to make ice, and the bin was full of water that they had to remove. I placed the unit in diagnostics and tested and found the components are operating as designed except for the external drain pump not draining the water from the bin. When I went to pull the unit out, the external drain pump came on and removed the water. I retested and got the same results, but I moved the external drain pump, and it came on. I am ordering the external drain pump W11539855 and scheduled return service for 10/16/25. No water leaks were observed during service.; ordrng 1 W11539855 (External drain pump)"

"Arrived on site for WRX988SIBM01 refrigerator freezer not cooling properly. Upon arrival, ran diagnostics but no error codes were found. Inspected unit and observed temp of 13 degrees in the freezer. Noticed a large amount of debris underneath the unit which has been there 10 years without ever being cleaned. Cleaned out bottom of unit, temp had already started going down below 10 degrees. No leaks observed, job complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations (21062303), I removed and replaced the main control, and the unit completed its downloading and rebooting successfully. I verified that the customer had the Kitchenaid App downloaded on their phone, and the unit connected to Wi-Fi through the app. After verifying, I tested the unit, and it is operating as designed. I recommended that the customer monitor the unit and if it fails again to call it in for service, at which time the returning tech will have to call the manufacturer to update the file and report their findings. Job completed. W11707196"

"Arrived onsite for WTW8127LC2, fouhd unit had great water pressure and all valves worked but it was throwing low flow error f8e1. Found after long testing that the unit was siphoning off the water on account of the drain being inserted nearly 2 feet into the standpipe. Corrected the drain hose to prevent siphoning. All else checks good. Unit is now operating as designed. No parts."

"Arrived on site to inspect Maytag washer model MVW7230HW2 for a complaint of clothes occasionally remaining wet at the end of the cycle. Customer stated the issue occurs randomly, with some loads completing normally. Ran diagnostics and found no stored error codes. All components, including motor, pump and shiffer mechanism, operated correctly during testing. Suspension rods were in good condition, and inspection of the gearcase area showed no signs of oil leakage. The slider and clutch assembly were functioning properly, and the unit completed the diagnostic cycle with proper agitation and spin. Customer reported routinely filling the drum to about three-quarters capacity. Explained that loads exceeding 50 percent of basket volume can prevent the washer from achieving high-speed spin, leaving clothes damp at the end of the cycle. Advised the customer to limit load size to 4050 percent of capacity for optimal spin performance and to monitor results. If the issue persists after following these recommendations, a follow-up service call is advised. Unit currently operating as designed with no mechanical faults or leaks detected. Job complete."

"Arrived on site to inspect refrigerator WRS315SDHM12 ice maker not making ice. Upon further inspection, I found ice in the bin, and the customer advised that it's from last week. They advised that the ice maker makes ics intermittently. I tested temps in the FC=21 degrees and RC=50 degrees. I tested temps in the damper vent and found 41 degrees when it should be much colder air coming through. I gained access to the evaporator and found a partial frost pattern. Based on the issues with the ice maker not making ice, temps in the unit and my findings with the evzp frost pattern, I am ordering a sealed system repair consisting of the compressor, UV dye drier, access valve, evap fan motor, CNOTE-R600, CNOTE-COPPER CAP TUBE, and CNOTE-2 HOUR JOB. Office to schedule return service and no water leaks observed during service. ; ordrng 1 WP2315549 (Evap fan motor) and 1 W11580057 (Compressor kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (COPPER CAP TUBE) and 1 CNOTE (R600)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control, and when I went to calibrate the unit, it shut down. Following the tech sheet, I tested the control at the J12 1 to 4 and found 10VDC, and it should beat at least 12VDC. Removed the connector and retested at the control and found 11VDC. I advised the customer that the new control is defective and will have to order a new one. I am ordering the main control and scheduled return service for 10/21/25. No water leaks observed during service. ; ordrng 1 W11603810 (Main control)"

"Arrived onsite for MEDB835DW4 and tested unit for not drying well and found 25 ft duct back pressure causing inconsistent sensor dry function. Recommended after verifying proper voltage, sufficient airflow and proper heating, that the customer utilize time dry to bypass sensor function and have consistent drying results. No parts used."

"Arrived on site to diagnose WRS331SDHM08 refrigerator not making ice. Tested ice maker and found it would not cycle, with good power. Replaced ice maker with new W11700250. Ran new ice maker and verified it cycles properly. Found no water leaks present at time of service."

"Arrived on site to test unit WMH31017HS10 for tripping breaker. Upon arrival customer stated the unit will intermittently trip the breaker some cycles will complete normally, while others will trip the breaker at random intervals. Engaged a cook cycle and allowed unit to run for approximately 3 minutes with no breaker trip observed. Performed a full inspection of all internal high-voltage components, including capacitor, diode, magnetron, and wiring harness; found no visible damage, arcing, or abnormal heat marks. Individually tested each component and verified all are operating within manufacturer specifications. Determined the intermittent issue is most likely due to a weak or faulty breaker. Advised customer to contact builder to have breaker replaced. Completed electrical checklist and incoming voltage waiver. Contacted Safety to document under case number 21067273. At the time of service, unit is operating as designed, no parts installed, job complete."

"Arrived on site for washer flashing again. Found F8e4, f9e2. Tray was full of water. Ran diagnsotics and found no leaks. Found the gasket on bottom right side was warped. Replaced gasket. Verified operation. Call complete."

"Arrived onsite for WED500CMW0 dryer tripping breaker. Upon arrival, ran diagnostics and found no error codes. Customer mentioned the breaker will trip at random times but not every cycle. Ran test cycle and it functioned properly. Instructed customer to reach out to breaker manufacturer (square D) or electrical company due to GFCI compatibility issue SP W11525530. Provided customer with contact number as well. No leaks observed, job complete."