Arrived on site. Defective led module per service pointer installed updated led module. Autho S191AQ; used 1 W11601310 (Led module) from stock

"Arrived on site for no,cool. Gained access to compressor compartment diagnosed a defective compressor,replaced defective compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to diagnose a dryer that had a gas leak. Found customer already had gas leak corrected as it was a plumbing issue. Inspected dryer and all is working properly at this time. No gas leaks found at time of service.File# 7735225778

"Arrived on site and inspected washer and found customer is experiencing banging while Spincycle is running. Lifted washer top and found basket/tub is not centered and is within 1/2 inch of Interior of metal cabinet. Centered tub/basket and it will now spin properly. Discussed service pointer W11617330, Showed customer correct loading for this model. No further repair is required at this time, job complete"

Arrived on site to diagnose a refrigerator that is not sealing properly. Found rc gasket loose again and reinstalled it using food grade silicone as an adhesive to prevent future issues. No further repairs needed and no leaks were found at time of service.

Arrived onsite for and replaced damaged right side door gasket. Advised customer on repair. Heat treated gaskets for optimal performance. All checks good.

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced glow igniter test unit and unit test good job complete.

"Arrived on site to replace microwave . Retested unit found 20a had blown . Ordering harness with interlocks and fuse . ordrng 4 4375321 (20a fuse)s and 1 W10358241 (Harness)"

"Arrived to inspect no drum rotation. I found the issue was the unit Would not start and I inspected the thermal fuse. I found the fuse open and temporarily jumped it for testing. The unit resumed all normal function and heated and cycled as expected. The dryer is in a single car sized garage and I advised the customer it is not vented. If the unit is ran in an area this size on a hot enough day, the potential for fuse failure greatly increases; ordrng 1 WP3392519 (Thermal Fuse)"

"Arrived onsite and tested unit and was unable to replicate a leak, but unit is brand new and leaked every load from underneath. not at the door. Gasket is not visibly torn.

"Arrived on site to install previously diagnosed parts. Upon arrival I installed new pads, and motor. And tested the water and found it operating as designed. Upon further inspection I found that the ice bin was frozen in place I melted most of the ice away and found that it was still hard to remove. The customer attempted to help and when he pushed the ice bin button it fell in. We Eventually got the ice bin out, and the rest of the ice taken care of. Ive been installed the ice bin and tested the unit and found that the ice dispenser motor and auger all worked perfectly; ordrng 1 WP2252265 (BUTTON-BIN)"

"Arrived on site for wall oven, inspected unit and work area. Customer complaint was unit not working with error code F2E1 F6E0. UI was unresponsive; ordrng 1 W11087468 (Console)"

Arrived on site to test unit for door and right side of console getting hot. Advised customer on vent location and reason why it gets hot in that area of console. For the door I recommend installing insulation strip per service pointer w10917778. ordrng 1 W11025151 (Insulation strip)

Arrived on site to test unit for not washing. Found error f4e3(motor not engaging). Needing prescreened sump assembly.

"Arrived on site for poor washing ran diagnostics got 0-3, 7-3, 7-5,7-6 . Unit is making loud noises during agitation and spin. Found gear case is leaking oil. Ordering gearcase , stator, rotor , clutch ,slider . No water leaks detected at time of service. Call to set return ; ordrng 1 W10006483 (Stator) and 1 W10006482 (Rotor) and 1 W10817398 (Clutch)"

"Arrived onsite for not control not working. Upon arrival inspected unit and screen on console is frozen with hour glass and not responding.Tried rebooting with breaker off for over 5 minutes. Also customer stated that the microwave light is not operating. Need to order stainless console, control, and bulb. Office to reschedule ; ordrng 1 W11297728 (Console) and 1 W10886919 (Bulb)"

Arrived on site for fridge making humming noise. I inspected the unit and work area. I found the evaporator fan running loudly. I found the motor I was sent with broken in the box. I am ordering a new motor. The office will reschedule when we have eta on the part.; O-emld tckt

Arrived on site for ice maker spilling water and the lights being out. I found the ice maker full of ice. I replaced the icemaker and adjusted the water volume. I found service pointer W11606409 which says to replace all the leds modules with the new design. I am ordering the modules according to the pointer. The office will reschedule when we have eta on the parts.; ordrng 4 W11632139 (Led modules)s

"Arrived on site for fridge having temp issues . At times it will run too cold and the run warm for a bit . Ran diagnostics. Compressor and both fans are working . Heaters not coming on . Ordering control ,heater ,evap harness,thermistor . Also custome has mentioned shes had problem with IM since day one . Ordering IM as well. No water leaks detected at time of service. Call to set return ; ordrng 1 W11475516 (Evap harness) and 1 W10384183 (Thermistor .) and 1 W11321510 (Control) and 1 W11355311 (Heater) and 1 W11359448 (Icemaker)"

"Arrived to inspect no ice. I found the harness had failed and the door will be required to complete the repair. Office to contact the customer to arrange return service when the door assy becomes available. No leaks observed during service. ; ordrng 1 LW11037733 (FC Door, SS)"

"WRX735SDHZ04 Arrived to inspect noise. The customer presented a video that a rattle/vibration noise could be heard within. I found the leveling legs required adjustment, as the condenser was touching the floor and after, the rattle issue was reduced, but after several minutes, developed in a different area and will require sound deadening pads. As added measure, I ordered the condenser clips as well. During inspection of the unit I found the RH RC door gasket W10830274 was torn and the bottom and the magnetic strip was also exposed. No leaks observed during service. Office to contact the customer to arrange return service.; ordrng 1 W10830274 (RH RC Gasket) and 4 4318168 (Sealer)s and 2 W10815863 (Clip)s"

Arrived on site for range not giving any sort of UI control functions and just flashing randomly. Upon arrival customer stated that they had an extended warranty they were trying to get unit repaired under. Spoke with Claims department to help resolve customer dispatch issue And provided phone number customer to contact extended warranty provider to get coverage for unit. Based on customer complaint and symptoms present on site it is possible unit is having a control failure and will need main control W11204518 ordered if unit is dispatched under extended warranty. No service preformed no fees collected ; ordrng 1 W11204518 (Control)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear the FC evaporator fan rubbing on frost/ice. I found frost built up on the FC evap cover. I placed the unit in diagnostics and checked thermistors and they were good. Tested the FC defrost thermistor and it was showing to be closed. I forced the unit into defrost and the unit began to defrost showing the element to be good. Also, I found the FC module not lighting up. I am ordering the FC module and FC evap fan motor/harness and will return with all prescreened parts. Office to,schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 2 W11601311 (FC module)s and 1 W11452196 (FC evap motor/harness) and 1 212643 (Permagum) and 2 WP542638 (Grease)s"

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found excessive oil in evaporator restricting refrigerant flow. Evap, compressor, and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11536253 (Evaporator) and 1 2hourjob (2 hour job)"

"Arrived on site to test unit for leaking. Recommend replacing tub ring per service pointer w11651001. Found gearcase failing/leaking. Recommend replacing tub ring, gearcase, slider and potentially wash plate if unable to remove. Need autho and office to reschedule. ; ordrng 1 W11094304 (Tub ring) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11510461 (Wash plate)"

"Arrived on site for a washing machine that is still having issues completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes again. Ran the unit through an auto test in the unit ran as designed. Went through ServiceMatters and found a service pointer that replicated the customers issue (W11624962). She advised that when she left the unit alone, the unit would be stuck on the wash light and nothing would be happening. She advised that she left the unit over eight hours and the wash light never turned off. Ordering the control and user interface and re-scheduled the customer; ordrng 1 W11561182 (UI) and 1 W11556725 (Control)"

Arrived on site for a range that has a loose handle. Inspected unit and work area. The customer advised that the issue was not with a loose handle but that the plastic vent behind the handle was cracked during installation. Did confirm the customers complaint and found that that piece is a part of the outer door. Ordering the outer stainless door for the upper oven and will return with the handle. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10877562 (Outer stainless door)

"Arrived on site for a refrigerator that is not cooling either compartment. Inspected unit and work area. Check the freezer and found evidence of a defrost issue inside the freezer compartment. Ran the unit through diagnostics and found the defrost sensor open even though it was covered in ice. Attempted to force defrost the unit and found the heater cranking on. Ordering the evaporator thermistor ,control, and user interface for repair. Also ordering the evaporator motor just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 WPW10384183 (Evaporator thermistor) and 1 W11559968 (Evaporator motor) and 1 W11518204 (UI) and 1 W11566851 (Control)"

"Arrived on site to diagnose dryer that is not fully drying clothes. Customer advised me that the door is popping open during the cycle sometimes and it's causing it to stop. Checked door and found the latch / strike aren't holding super strong, allowing door to pop open. Ordering new latch and strike to resolve. Return visit set ; ordrng 1 279570 (Strike) and 1 WP3389441 (Catch)"

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was not making ice. Set unit to diagnostics and found icemaker not harvesting properly. I also found the RH door gasket ripped. I will be ordering the icemaker and gasket. Scheduled customer to return on 12.21.22. Office will contact customer with time. No leaks where observed at the time of service. ; ordrng 1 W11557001 (Icemaker) and 1 W10917312 (RH GASKET)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit still not cooling properly. Inspected unit and found the freezer evap frozen. Tested the control and found the control operating as designed tested the heater and it showed to be open. I will be ordering the defrost heater, evap fan and freezer harness and return with diagnosed parts. I advised CX that the unit will need to be defrosted 48 hrs before our arrival. Scheduled CX to return on 12/20/22 pm. ; ordrng 1 W11546981 (Defrost heater) and 1 2315549 (Motor fan) and 1 W11546681 (Harness wire termistor)"

Arrived onsite and found unit with gapping that could she sealed with silicone treatment for improved function and also door switch failure. Ordering door switch and silicone to complete repair. All else checks good. ; ordrng 1 W11123941 (Light switch) and 1 WP482338 (White silicone)

"Arrived onsite for washer moving while in spin cycle. On inspection found that the shock were bad, when I pushed down on the tub it bounce 3 to 4 times. With new suspension in the tub only bounce 1 to 2 times. Tested in diagnostics mode and the unit is operating as designed. Once a heavy load is in the unit will be the real test. No water leaks detected during service."

Arrived on site for a wall oven that makes noise when you open the door. Upon inspection I found that the door was fouling on the bottom trim I adjusted the door and the trim and found that the unit now operating as designed. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit freezing on deli drawer. Tested temps and FC -6? RC 38? Deli drawer 30?. Called techline and spoke to Leon and I explained that customer is having frozen vegetables in the deli drawer. Customer has it set to meet-fish, that setting is going to be the coldest and we want to set it to wine. At the moment the unit is operating as designed. No leaks where observed during service. Job completed. SR#7735269560"

Arrived onsite for unit making vibrating noise. Upon arrival test unit and found noise coming from blower area. Disassembled the unit to inspect blower. Found blower wheel is fractured. Need to replace wheel. Replaced wheel WP697772. Test unit and unit is operating as designed. Job complete

"Arrived onsite for washer not functioning. Upon arrival inspected unit. On arrival found unit laying on its back partially disassembled. Spoke to customer and found previous company had been out on multiple occasions with no complete repair done. Inspected current conditions and found unit needs major repair, a rebuild. Parts broken, rusted and seized together. Need to replace Gearcase, slider, rotor, stator, clutch , tub, basket, drain pump, harness, filter , agitator, and spanner nut. Will also need 2 man 2 hr for repair. Need AUTHO. Ordering control and console. Also needing 2 man 2 hr.; ordrng 1 W11409746 (Lower harness) and 1 W10752189 (Stator screw) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 6 W11027980 (Stator screws)s and 1 W11393685 (Gearcase) and 1 W11219115 (Outer tub) and 2 WP8533928 (Filter screw)s and 1 WPW10215093 (Filter) and 1 W10909670 (Spanner) and 1 W10811960 (Inner basket) and 1 W11550891 (Agitator) and 1 W10752187 (Agitator bolt) and 1 W10876600 (Drain pump) and 1 2man (2 man) and 1 2hr (2 hr) and 1 NeedsAUTHO (Needs AUTHO)"

"Arrived on site for range, inspected unit and work area. Customer complaint was oven not heating. Pulled unit out and tripped the breaker. Gained access to the terminal block and it was cooked. Will need to replace the therminal block and repair the wiring harness. ordrng 1 WPW10245259 (Block) and 1 W11536793 (Control)"

Arrived onsite for washer range not functioning and no display. Upon arrival inspected unit. Found cooktop portion is functioning however display and oven function is not. Accessed controls and verified supply voltage. Called SW for assistance. Followed voltage to power supply board and UI. Power was supplied but interface is unresponsive. ordrng 1 WPW10464534 (Ui)

"Arrived on site to diagnose refrigerator making noise in the RC. Noise was tracked to fan scroll assembly in RC due to ice accumulating from incomplete defrost. Per service pointer W11512766, recommended to replace UI with updated part adding runtime to defrost. I set the unit to basic defrost setting as well. We need to replace the UI, the Fan Scroll, and also LED light for freezer ceiling to complete repair. ordrng 1 W11509095 (Ui) and 1 W11226500 (LED Module, Freezer Ceiling)"

"Arrived on site to install previously diagnosed parts. For the knobs customer declined and decided to contact whirlpool/Jenn-air to see if the can get a concession for them. The customer advised me that the front right burner would not ignite properly or at all sometimes. Upon further inspection I found that the spark would travel away from the fuel source I adjusted the burner head but found no change. Also as I was putting the knobs back on I found the far right side valve stem was bent. I am ordering the valve assembly and a burner head. Office to reschedule. ; ordrng 1 W11338090 (Assembly, Valve) and 1 W11319683 (BURNR-HEAD)"

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor running. I gained access to the freezer evaporator and found it full of ice. Per techline with a SXS defrost issue we need to replace the UI, hv control, and thermistor. The office will reschedule when we have eta on the parts.; ordrng 1 W11518204 (Ui) and 1 WPW10384183 (Thermistor) and 1 W11566851 (Hv control)"

Arrived on site to test unit for not washing. Test unit and found unit no draining correctly. Found pinched drain hose. Secured drain hose test unit and unit draining correctly. Found unit not getting water. Was able to get water then unit not responding. Will order new control board and will replace board and sump and motor on return visit office to reschedule ; ordrng 1 W11410061 (Control board)

"Arrived onsite for a ice machine that is not producing ice. Upon arrival I found out unit into diagnostics and found that the Recirculation pump not working but found that all other functions work. I replaced the pump and tested again and found no change, I gained access to both renderings of the machine harness and tested it with my meter and found it good. Which leads me to believe that the main control may not be sending voltage to the pump . I and ordering the control and transformer. And reschedule for 12/19/22; ordrng 1 W11034363 (CNTRL-ELEC) and 1 WPW10485951 (Transformers)"

"Arrived on site for freezer not cooling all the time. I inspected the unit and work area. I found the customer is actually having frost build up in the freezer and water leaking from the filter head. I inspected the unit and work area. I found condensation around the fridge air baffle, I found the right side door gasket is torn and not sealing. I found the filter head leaking water steadily. I put the unit into diagnostics and found the air baffle opening and closing, I found the defrost heater coming on. I found the right side of the freezer door is not closing properly due to the slide not pulling closed. I am ordering the slides, the right hand door gasket and a filter head. ordrng 1 W11346623 (Filter head) and 1 W10830046 (Right side door gasket) and 1 WPW10132653 (Lh glide) and 1 W10132652 (Rh glide)"

Arrived onsite for microwave/oven combo not functioning. Upon arrival inspected unit. Found display constantly cycling showing unit loosing power and restarting. Jolly unit from wall. Supply voltage checked good. Noticed that console was restarting and loosing power but oven and microwave lights never dimmed or lost power. Seems to be isolated tot he console. Found power to UI intermittent. Replaced appliance manager. Powered unit and did not resolve issues. Ordering console. ordrng 1 W11297728 (Stainless console)

"Arrived onsite for a washer that is leaking at times. Upon arrival i began performing my diagnostics process, as I was instructed the water inlet valve area I dropped my socket In between the control and the back of the as I was attempting to retrieve it the socket Made contact with the back of the control and shorted it out. Im ordering the control and I contacted the office to see if we can get the customer rescheduled for sometime later this week as he will not be available any later than that. Office advised that I let the customer know that they will contact him to reschedule. ; ordrng 1 W11502823 (CNTRL-ELEC)"

"Part not ordered by previous technician, confirmed with DW; ordrng 1 W11482383 (Water valve)"

Arrived onsite for right front burner is operating only on high heat. Upon arrival test unit and found that the element stays energized and does not cycle and begins to over heat. Need to replace right front infinity switch. Ordering right front infinity switch. Office to reschedule ; ordrng 1 WPW10434452 (Infinity switch)

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Vent is damaged will order new vent office to reschedule ; ordrng 1 W11416460 (Vent) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket)

Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the ice maker would not cycle as designed. I found the ice not falling past the ice door. I found the new icemaker in box was broken. I am ordering a new icemaker. Reschedule for Tuesday 12/20/22; ordrng 1 W11579388 (Icemaker) and 1 W10749631 (Bracket) and 1 W10749629 (Door)

Arrived on site for top load washing machine leaking. I inspected the unit and work area. I tested the water valves. I found the fabric softener leaking from the tub ring. I am ordering the tub ring according to service pointer W11651001. I leveled the unit. The office will reschedule when we have eta on the part.; ordrng 1 W11590590 (Tub ring)

Arrived on site for oven not heating properly . When Customer is having issues with oven heat but after cooking for awhile oven will start clicking and losing heat . Found igniter failing and not reigniting after unit heats up. Ordering bake igniter . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10324262 (Igniter)

Arrived onsite to replace failed glass cooktop . While replacing inspected burners and found RF burner also failed. This is more than likely what caused the heat fracture to begin with. Need to order and replace RF burner to complete the repair. Left knob off of unit to discourage use for failed burner. Office to reschedule.; ordrng 1 W11517959 (Right front burner) and 1 WPW10312185 (RF switch)

Arrived on site for washer not functioning correctly. Upon arrival confirmed issue and verified drain pump resistance was 19.2 ohms. Verified control was sending 123 V down from the drain pump connector but unit was receiving no power through the wiring harness. Will need office to reschedule once availability of wiring harness is known.; ordrng 1 W11591637 (Lower Harness)

Arrived on site and inspected refrigerator and found freezer is frosted over. replaced control but will need thermistor harness and UI.; ordrng 1 W11204566 (Freezer harness) and 1 W11099702 (Ui) and 1 W10882092 (Heater)

Arrived on site for frost door handles being flat. I inspected the unit and work area. I found the handles flattened and the right side door dented. I replaced the handles. I am ordering the right side door. The office will reschedule when we have eta on the part.; ordrng 1 LW11037738 (Right door)

"WRS325SDHZ08 Arrived to inspect no ice and cooling issue. Upon arrival, I found the evaporator fully filled with frost and the unit had elevated temperatures, causing ice production to cease. Testing of the defrost element circuit revealed and open load and it will need to be corrected after the customer defrosts the unit. The defrost thermistor read 23.35 K with the evaporator encased in ice and was a likely correct reading. The evaporator fan was 99.9 . I tested the circuit at P2-7 to N and found it provided line VAC only when called for. I advised the customer to allow the unit to stand with the doors ajar for 48 hours and also with the placement of towels to catch any overflow. We will return with the required parts. I corrected the dispenser dripping after pause issue as well. No leaks observed during service. ; ordrng 1 W11581973 (FC Harness (Fuses Included)) and 1 W11546610 (Heater)"

"Arrived on site for washer starting but never going into wash cycle . Found belt guard had come off again and broke with on cap harness . Ordering cap , harness , belt guard ,belt , cam and suspension . No water leaks detected at time of service. Call to set return ; ordrng 1 W11171694 (Suspension) and 1 W11335100 (Harness) and 1 W11162560 (Cap) and 1 W11087188 (Shield) and 2 357640 (Shield screws)s and 1 W10808317 (Belt) and 1 W10721967 (Cam)"

"Arrived on site and found ice in upper bin is shiny but production is good, test 56 shows E2 but test 57 cycled properly and dispensed ice in tray. Test 45 passes also, test 36 fan is running. freezer temperature is 4 degrees. Will bring back pantry door, ice door, ice box fan and icemaker; ordrng 1 W10815676 (Pantry door) and 1 WPW10549589 (Ice door) and 1 W10846539 (Ice box fan)"

Arrived onsite for previously diagnosed parts. On inspection found that I needed the inner gasket and I had the outer gasket on the truck. Ordering the inner gasket; ordrng 1 W11177741 (Inner gasket)

Arrived on site to test unit for broken adjuster wheel. Found shaft was broken off where e-clip locks shaft into place. Needing shaft and clip. Office to reschedule. ; ordrng 1 W10115793 (Short shaft) and 1 489504 (E-ring)

"Arrived on site and found water is cycling but there is no cooling, found condenser fan is running and compressor is warm but not running. Replaced start device and this had no effect, sealed system repair will be needed.; ordrng 1 WPW10218037 (Evaporator) and 1 WP2313624 (Condenser) and 1 WP759113 (Gas valve) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier) and 1 Sf8404 (Stub)"

"Arrived on site to test unit for lights flickering. Found FC module connection was loose causing interference with voltage. Secured connection, unit now working properly. No leaks detected. Job complete."

"KUIX305ESS1 Arrived to inspect no ice. The unit had all functions present, but the sealed system would not make heat on the high side, nor cold on the low and was verified running. I found debris from tubing failure in the back corners of the chassis, under the evaporator and determined the unit will require the compressor, service port, non-dye drier and evaporator plate assy.

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit with the door open and the door switch closed. I found the element illuminating in the back right corner vent area and the unit getting hot. The unit is stacked and I pulled the right side out to gain access to the vent tube at the back of the unit. Using my vent test kit, I tested airflow and found the the first two tests failed (photos). I tested temps at the back of the unit inside the tubing and temps were within range. I removed the vent tube from the back of the unit and retested and the unit passed (photo). I found the vent goes directly outside and the tube was crimped at the tube going out of the unit. Using my borescope, I ran it down the tub to the outlet and didnt find any obstructions. I adjusted the tube and re-routed the tubing and re-installed it to the unit and retested. The test passed on the first try. I put the unit back in its space and retested and the test passed again. No lint observed during service, job completed."

Arrived on site to install previously diagnosed parts. Upon arrival I installed the Moisture sensor (electrode and harness). And tested unit and found unit operating as designed . Job complete.

Arrived onsite for dishwasher leaking. On inspection found the leak in the middle of the pump. Replaced the pump and tested unit in diagnostics mode. No leaks detected during service. Found following errors on the unit F5E1 F9E2 F9E1 F9E4

"Arrived on site for a washing machine that is flashing and F20 (no water detected) error code. Inspected unit and work area. The customer advised that the unit will sometimes not complete cycles and leaves the clothes completely sopping wet. Ran into diagnostics and did confirm the error code. Around the unit through an auto test and found that the hot water was not drying in enough water causing the failure. Removed the back hose and found rocks and debris inside of the hot water valve. Replaced the water valve and tested the unit. The unit began to fill a lot better but was still weak. I removed the hot water hose from the machine and turned the water line on into a bucket. Found reduced water pressure coming from the wall. I did explain that the customer would need to have that checked out due to potential continual issues with any hot water cycles. The customer was aware of the pressure differences between hot and cold lines. Call complete."

"Arrived on site to inspect range cooktop damage. Upon further inspection, I found the cooktop cracked at the back left corner (photo). I removed and replaced the cooktop and tested and unit is operating as designed. Job completed."

Arrived on site for a dryer that it making screeching noise when in use. Upon inspection I found the noise coming from the idler pulley. I installed new pulley and tested unit and found unit operating as designed

Arrived on site to test info for run away temp and f9e1 error. Found bad control board again and sensor ready 103? at room temp. Replaced control board at no charge and sensor. Test unit and unit test good job complete.

Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found unit harvesting/filling as designed with no leaks. Call complete

"Arrived on site for a washing machine that is not starting cycles and has water at the bottom of the tub. Inspected unit and work area. Did confirm the customers complaint and found the unit nonresponsive. Took apart the machine and verified voltage going to the control but found the control not sitting voltage anywhere else. Measured resistance on the drain pump and found 16.9 ohms. I did advise the customer that they would need a new motor control/main control for repair.

"Arrived on site and customer says they are experiencing off-balance loads. Ran washer empty and it did not vibrate excessively. Customer provided a load of sheets and when loaded correctly it is spinning normally. Showed customer the difference between when things are loaded correctly and when they are loaded off balance. Did not find any other issues with washer and sent multiple videos to KB/service management of washer spinning properly, job complete

Arrived onsite and tested unit for intermittent ignition problem. Adjusted ignition stem . Tested and found likely cause to be pan shorting the arc to ground before reaching the bake manifold. Advised accordingly. Unit is now operating as designed.

"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F7E1. Cleared the code and continued with testing and the unit operated as designed except in spin mode, the unit began to make a loud screeching noise. I tilted the unit back and found the cam pulley had ground itself into the pulley shield due to the customer washing too large of a load. No water leaks observed during service, job completed."

Arrived on site to test unit for oven not getting to temp at bake. Found bad console

"Arrived on site and inspected refrigerator and found freezer right hand side rail slide will not close all the way.

"Arrived on site for loud noise. Diagnosed loud noise from compressor compartment,removed cover found fan blade disconnected from shaft reinstalled blade noise no longer present.

"Arrived on site. Found control locked,unlocked control reset power failure and adjusted temp. Advised customer to let unit run 24-48 hrs to regulate temperature.

"Arrived on site to diagnose dryer that is not heating at all. Ran unit and confirmed no heat. Voltage good, airflow good. Tested safety devices. Found high limit thermostat open, all other devices test good. Did not find element grounding. Replaced high limit and tested. Verified unit working as designed. Call complete."

Arrived on site for a refrigerator not cooling properly in Rc. Upon further testing found that defrost heater and thermostat were working as designed as well as main control board without failure was due to DC fan motor failing. Found noise no longer present and unit distributing air cross evaporator coil as designed and inform customer to give you 24 hours to stabilize temps. Call complete

Arrived onsite and determined f1e1 error code but all other function operating as designed. Advised that possible control glitching due to ongoing construction onsite. Advised that replacing the control would be the next logical step after resetting and customer requested control replacement. Completed repair. Tested function. All checks good.

"Arrived onsite for ice machine making a noise. On inspection the unit was off, I turn unit on and let the system run the flush cycle. Checked and saw that the unit started making ice. Waited for 45 minutes to see if the unit would reproduce the sound. Noise never came back and I told the customer to run the unit and when the noise appears again to call us. The unit was operating as designed when I left. No water leaks detected during service.

"NX58H9500WS/AA Arrived to inspect bake issue. I found the igniter registering in the M range and tested the supply voltage. The unit provided line VAC to the hot surface igniter and I removed and replaced it. All functions resumed normal operation and the unit heated and cycled as designed. No gas leaks detected during service.

Arrived on site to test unit for door not closing correctly. Test unit and found damaged hinges and inner door and outer panel.

Arrived on site for dryer making loud noise when on. Upon arrival confirmed issue. After disassembly of unit I found one rear and one front rollers r failin. Also found tears around belt but pully was intact with no issues. I made repair with new roller asm(4x) and belt. Found noise removed from dryer and unit now functioning as designed. Call complete

"Arrived on site and inspected washer and found strike is broken. After replacement washer it will now begin a normal cycle and is progressing correctly, job complete

Arrived on site for wall oven needing previously diagnosed control rebuild installed. Upon arrival confirmed issue and istalled part. Reassembled and tested both ovens. Found unit heating as designed with no failures. Call complete

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the switches and tested and unit continued to fail. After further inspection, I found the torsion spring thats attached to the frame. I advised my customer of this and advised them that the unit cannot be repaired due to the spring. I reassembled the unit. Job completed. No charge for todays services as the unit was not fully repaired."

"Arrived on for refrigerator, inspected unit and work area. Customer complaint was making sheets of ice in the freezer.Gained access to the freezer and removed all ice build up with steamer. Gained access to the drain tube and removed it to clean it out. Unit is now draining as designed. No leaks where observed during service. Job completed.

"Arrived on site to diagnose refrigerator thar had lost some cooling in the RC and had water dripping. Examined unit and found loss of cooling had been due to evidence of a defrost issue. When i examined the liner and gaskets for issues, i found large gaps in the lower mullion. This was causing the door gaskets to have gaps and not be able to seal. Called into tech line and spoke with Andrew, SR7735271962. Unit being sent for product review. No repair made, customer will be contacted by WP. Call complete."

"Arrived onsite and found symptoms f6e6 and un operating bake function remove probe. Probe not in place. Advised that due to communication error and non function, the console was likely needed. Customer will reach out to Jenn Air before agreeing to repair.

"Arrived onsite for a rang that has Broken orifice holder screws and a missing orifice. Upon arrival I found that all of this was true. I Extract the broken screws out of the office holders and found that Orifice underneath the cooktop, i reused the orifice and taped and installed Screws. And tested unit and found unit operating as designed no gas leaks job complete.

Arrived on site to replace outer glass on oven door . No gas leaks detected at time of service. Job complete

Arrived on site to test unit for unit not getting water. Test unit and found float stuck in the up position making unit think its full of water. Secured float test unit and unit leaking. Found cracked between door and tub. Customer declined estimate job complete.

"Arrived on site to diagnose refrigerator that had lost some cooling. Customer had said that prior to arrival they had unplugged and defrosted the unit prior. I examined the unit for a defrost issue based on the customer finding water around unit. I examined the harness and heater components and found the defrost thermistor was almost fully unplugged, and not in the correct position per service manual. Adjusted and zip tied to keep in proper position. Call complete. Customer will follow up if issue returns, and I advised them to leave it in a state of failure to get a full diagnostic."

"Arrived on site to inspect microwave drawer not closing. Upon further inspection, I tested the unit and the door opened good. I tested the closure and found once the door does close completely, itll pop back open. I pulled the unit from the cabinets and inspected the switches and found the latch hook on the left side was not fully engaging. With the door closed, I adjusted the switch interlock then tightened the interlock mounting screw and retested. Unit is operating as designed. Placed the unit back in its space and retested and unit continues to operate as designed. Job completed."

"Arrived on site for door issues. Found mullion not entering catch,adjusted mullion rail tested door operation mullion now entering catch"