Moxley - New Braunfels, TX
Latricia - Hutto, TX
Anthony - Florence, TX
Seamless system for repairs and service!
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Isabel - Austin, TX
Very satisfied with explanation, repair
Ken - Georgetown, TX
Quick and expert service
Jose - Hewitt, TX
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
Terri - Austin, TX
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Nathan - Manor, TX
Joseph has taken care of us a couple of times out here in Manor, Texas. Very professional and he has always gone above and beyond. Thank you, Joseph!
Diane - Killeen, TX
Excellent customer service. Very professional tech
LaneGREAT - Harker Heights, TX
The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.
Ice Maker Repair
Dj - Austin, TX
Inspect damaged dishwasher received wiith damage to tub and door as well as control panel.
Marcia - Elgin, TX
Warranty Work, Great Service
Tim - Georgetown, TX
Good, friendly service
Sharon - Leander, TX
John - Holland, TX
The walnut park - Austin, TX
did a great job !!
Sliverton - Spicewood, TX
Prompt, service tech highly qualified, new his stuff with regards to my refrigerators....
Great service! Love Clif!
Kerri - Lakeway, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Great SErvice, Excellent Customer Services and Attention, Reasonable Prices
Ruth - Lakeway, TX
Provided excellent service
Tony - Austin, TX
We would recommend him without hesitation. He was knowledgeable and informative. Very respectful as well.
Diego is very professional
Tanya - New Braunfels, TX
Robin - Horseshoe Bay, TX
A Repairman with Persistence
Ted - Austin, TX
I recently called American Home Shield for service on a problem with my stacked washing machine. The first company that picked up the ticket arrived with the replacement part in hand, but wouldn't try the repair because the tech said he needed 2 technicians to lift the dryer off the top first. However, when Joseph Cordell, the repairman for Appliance Express arrived, he laid out his tools and straight to work on installing the new door gasket on my washer. He stayed for almost 4 hours to repair the washer, and due to his persistence it's working! I really appreciated the extra effort he showed.
Elizabeth - New Braunfels, TX
Robert was excellent! Was informative and patient.
Sarah - Lampasas, TX
Shawn - Holland, TX
Very informative on do’s and don’t for using detergents
Sharron - Georgetown, TX
Fantastic Service Experience
Jeff - Cedar Park, TX
Smart, quick, efficient, helpful, and very thorough experience. Will use Appliance Express for our future appliance repair.
Robert - Pflugerville, TX
Steve was great and on time.
Thomas - Brenham, TX
Shae - Temple, TX
Alvin the technician was the definition of professional. He arrived promptly, was quick with his diagnosis of my dryer problem. He explained everything in detail & cleaned up any mess he made, and even some of a mess I made. I will use Appliance Express every time I have a need.
Reliable, knowledgeable and great service!
Christina - Cedar Park, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
Jonathan dryer repair
Shane - Leander, TX
Rae Matthews - Austin, TX
Paul Ready was very knowledgeable and professional.
Now his product and how to communicate with people.
Don - New Braunfels, TX
Brian - Round Rock, TX
Had a refrigerator that would frost up every 2 weeks. Tyler came in, diagnosed the problem and had the part with him. The whole call took 20 minutes and the appliance is working fine.
Quick and Great Device!
David - Austin, TX
Jimmy - Kempner, TX
Outstanding Service Company
Brian - Uhland, TX
Awesome experience from initial call to service completion. Thank you guys for being super friendly, honest, and prompt.
Kind and thorough.
Ryan - Kyle, TX
Great communication. He was prepared with what “could happen” when fixing our oven and I was so grateful because we did indeed need that part after changing another one.
ONE HAPPY CUSTOMER
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Betty - Seguin, TX
Very friendly and professional.
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
Christina - Kyle, TX
He was great
Great Service and quick in and out
Darren - Austin, TX
Brandon did an excellent job. Showed up early, but called ahead of time to make sure the new time would work.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Mel - Cedar Park, TX
Great, friendly service!
Patrick - Austin, TX
Scott was very polite and knowledgable. I appreciated him explaining what the issue was and helping to resolve it quickly. He also helped teach me the best way to clean out my dishwasher to keep it running at its best. Thank you, Scott, for your help!
Bomb dot com
Dustin - Austin, TX
Quick, patient, and explanatory. nailed it
Steve did a great job
Sue - Georgetown, TX
Robert - Austin, TX
Poor Response Time and Analysis
Latonya - Killeen, TX
David - Horseshoe Bay, TX
Repairman was able to reset the refrigerator and get it working again.
Joyce - Georgetown, TX
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
Eddie - Georgetown, TX
Fast and resonable
Brook - Austin, TX
Came prepared bringing the part he thought might need instead of diagnosing the issue then having to go get the part. Smart. Adjusted fridge to a noise I never even noticed.
The repairman was timely, knowledgeable and patient
Joann - Austin, TX
I will use Appliance Express again when my stove needs to be repaired.
Fantastic and Professional Service!!
Joann - Georgetown, TX
I have had someone work on my refrigerator for the last 5 years and noone has been able to correct it until now. Even prior representatives from your company. Gerry C. was able to correct the problem and my refrigerator has never worked better. He was very informative and let me know what he was having to do although it was above my pay grade. I am so impressed by his thorough work ethics and know that you are benefitting from his expertise. Thank you so much.
excellent service, very thorough
Peggy - Salado, TX
He checked He left nothing unchecked and my refrigerator is in as good a shape as when purchased. I
Roger - Copperas Cove, TX
ARTHUR WAS OUTSTANDING HAD TO DEAL WITH MY BRITISH WIFE. THIS WAS HIS FIRST ON THIS ONE DEALING WITH HER, HANDLED IT LIKE A PRO. EXCELLENT SERVICE TECH.. 5 STARS ALL THE WAY THANKS ARTHUR ROGER
Very good service
James - Buda, TX
Henry - Buchanan Dam, TX
Very good service on time great job
Edward - Georgetown, TX
Excellent. Jerry is in the TOP 10 of professional service technicians I have encountered in my career(to put this in perspective, at one time, I led over 2000 technicians in the Maytag All Brand Service program prior to Whirlpool purchasing Maytag and selling the program to Sears. He is a keeper and an asset to your business.
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
Paul - Austin, TX
Jason - Pflugerville, TX
Sarmad - Pflugerville, TX
Diego was friendly and knowledgeable!
Darren - New Braunfels, TX
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
Dahlia - Bastrop, TX
Some scheduling issues, but overall good service!
Andrea - Austin, TX
At the first appointment, the technician said he needed additional parts and had to reschedule For another day. On the day of the second appointment I received a call to reschedule, because the technician had called out sick. Unfortunately, I had already made arrangements to be home for the day by that point, but I had to reschedule for a week later. The third and final appointment resolved the issue - and the technician was very friendly and professional.
Patti - Austin, TX
Cliff was on time for my appointment and did a thorough job. He listened to my situation and explained what was going on. He was very knowledgeable, respectful, and courteous.
Tom - Austin, TX
Luis called as he was running ahead of schedule. Came early, quickly resolved issues. Answered some questions about other issues. Good experience.
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Ethan - Johnson City, TX
Roger - Georgetown, TX
Gerry was great. He fixed multiple issues with our refrigerator and was thorough in explaining everything he was doing.
great service experience
Jay - Austin, TX
Eunice - Georgetown, TX
Fabulous technician doing an excellent, professional diagnosis and providing solution. Gerry was great!
Great customer service, but poor outcome.
Bianca - Leander, TX
Both technicians were very nice but super upset because it still isn’t fixed and working.
Barry - Killeen, TX
Javid - Austin, TX
They were assigned by AHS after another company messed up our Range Hood and called it unrepairable. Appliance Express took over and fixed it.
Marlisa - New Braunfels, TX
Sara - Cedar Park, TX
Tyler did a fantastic job!
Peggy - Austin, TX
Karam - Austin, TX
Good service professional
Michellle - Austin, TX
Great service, very knowledgeable
Marie - Austin, TX
Harish - Cedar Park, TX
Did a great job.
Susan - Georgetown, TX
Great Customer Service
Juanita - Austin, TX
Victor - Hutto, TX
Shirley - Lago Vista, TX
James - Spicewood, TX
This is the second time I've had someone out to fix this issue of an intermittent and annoying squeak that comes from my new dryer. The problem has not been resolved. I've even provided playback on a video I took documenting the issue to the technician.
Great service technician
Dawna - Austin, TX
Brandy - Belton, TX
Problem not fix
Jocelyn - Austin, TX
Unfortunately the problem with my fridge wasn't fixed. The guy tried, but the vibranting sound is still a problem.
service as promised
Daniel - New Braunfels, TX
we are appreciative of the professional service delivered to us on our Whirlpool refrigerator by Diego Gomez.
Donny - Robinson, TX
Review - Thomas Lott
Service for recurring microwave failure was good (and professionally conducted). Microwave is functioning again but has failed three times previously due to an unknown root cause - hoping for a permanent fix this time.
Great Timely and Honest Service
Keith - Austin, TX
Great service, but my ice maker is still not making ice
Jerry - Georgetown, TX
Ray - Jonestown, TX
Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!
Steven - Marble Falls, TX
Jennifer - Spicewood, TX
He was quick, on time, and clean
Carla - New Braunfels, TX
The repairman was very nice and got the job done quickly. I was very happy.
Manuel - Cedar Creek, TX
April - Austin, TX
Good thorough service with a smile.
James - Austin, TX
Patricia - Lakeway, TX
Cliff was very courteous and thoughtful. Also very professional thanks
Gary - Austin, TX
Helen - Lago Vista, TX
Ravikumar - Cedar Park, TX
Excellent professional service
Teresa - Austin, TX
Excellent customer service and very knowledgeable.
Hoit - Austin, TX
Janice - Cedar Park, TX
We have used Appliance Express several times. They have always been courteous, on time, and fixed our problems.
Fridge at Last!
Louise - Lago Vista, TX
They were early and replaced the compressor quickly. My refrigerator is running perfectly.
Shawn - Georgetown, TX
Jonathan was professional and informative.
Nina - Austin, TX
Scott fixed our problem and did so with a smile and great attitude! Nice to see a pro who is good at customer service!
Don - Leander, TX
This was by far the best experience I have had with service personnel since I moved back to Texas. Jonathan was extremely knowledgeable and friendly. What an asset to your company.
4th visit from company and the fridge still doesnt work
Myron - Horseshoe Bay, TX
The repair work was not successful
Diana - Temple, TX
I was very pleased with the service; the employee who serviced the appliances was neat, presentable, considerate, and very knowledgeable, (This may not be a PC statement about appearance, but it registered with me, "represents dependable service"). One of the first things he did was to cover his shoes before entering the house. This was the first time in my many years a service repair person has been that considerate. I was pleased with the results when I later used the equipment. I have both a Maytag washer and dryer which required service and the service employee was knowledgeable on both products. I had dreaded to call for service because of poor results from other products. I would now recommend Maytag products.
Kelly - Cedar Park, TX
Great Service! Lou was very professional and thorough!
Debbie - Robinson, TX
Bintu - Killeen, TX
The technician is knowledgeable and polite. Good job keep it up!
Tommie - Georgetown, TX
Susan - Round Rock, TX
very thorough, great communication, professional
Did a great job!
Richard - Driftwood, TX
Brandon arrived at the scene, assessed the problem, and provided a quote for the work needed to repair the appliance. Earlier I had priced new units comparable the current appliance. The price to repair the current dishwasher was considerably less than replacing the unit. Brandon did the work efficiently and effectively.
Kirk - Pflugerville, TX
Great service very knowledgeable and professional.
Referred by home shield
Steve - Round Rock, TX
Paul works fast and efficient.
Awesome! Leo was amazing!
James - Austin, TX
I really hope something else breaks in my house so I can get Leo back. I have never had a more professional, friendly, kind, knowledgeable and patient technician. He was amazing.
Great service. Great technicians
Susan - Austin, TX
Technicians knowledgeable & helpful. Office staff & follow up very efficient. Timely service.
Great, friendly service!
Sarah - Austin, TX
Leo was friendly, polite and was more than happy to educate me on why I had my double oven issue and how to correct it should it happen again. I truly appreciated getting that information!! Great technician.
Still leaking in rear of icemaker.
Fred - Buda, TX
Installed new icemaker but still leaking in rear.
great technician, fast worker, superb results.
Thhomas - Austin, TX
this was best repair we have ever had - Super!
Service you can depend on.
Robert - Austin, TX
Earlene - Georgetown, TX
Ice Maker Replaced
Ladonna - Leander, TX
No cost warranty replacement
Tyler Bare was very polite and excellent at explaining everything to me.
Nancy - Round Rock, TX
I was very pleased with my service call and would welcome Tyler back for future problems that may occur.
Ashleigh - Pflugerville, TX
Our ice maker stopped Working for a few days and the refrigerator is actually brand new so we called them out to take a look at it. But in the few days between my call and the service day the freezer started making ice again and when they got here they said that they checked everything and it was all working well and sometimes they have seen the freezers stop for a few days fix themselves and then not have any problems again so all in all good experience with a super friendly tech!
Maritza - Austin, TX
They came out when they said they would and worked quickly! Very helpful and knowledgeable
Good job,but . . .
Patricia - Taylor, TX
Our dishwasher door has broken numerous times. Each time AE repairs it, but we believe there is some design defect. It is NOT user error. We are two mature adults who exclusively use it. We have owned many dishwashers and never had problems. Ever. So the conclusion we are making an error is wrong. Your repairman agreed.
Great Service and Fast Fix!
Amy - Austin, TX
Amy - Leander, TX
Shafqat - Killeen, TX
Robert - Austin, TX
Several needed repairs were made to my refrigerator and dryer. They included some discovered when he was here. They even found parts for my 35 year old dryer. All the parts were ordered and the service performed perfectly. Very happy with Appliance Express.
Great customer service
Sheryl - Leander, TX
Patricia - Austin, TX
Tommie - Georgetown, TX
Knowledgeable, courteous, and fixed the problem with the oven.
Wes - Austin, TX
Michael - Austin, TX
Joe was very professional and went above and beyond for me.
Kenny - Georgetown, TX
Showed up on time, was personable and did his job while explaining what he was doing.
Very great service
Richard - Harker Heights, TX
Diana - Temple, TX
Very good service. Very knowlegeable service employee. Answered questions, patient had work in very tight utility closet in this apartment. Would highly recommend yout company.
Nice but really not helpful
Melissa - Liberty Hill, TX
I did not feel like I was heard. I explained the issue with the washer but since the codes didn’t reveal anything, then he didn’t work on it. I realize that he was doing his job but felt that he put the washer results over what I experienced. Overall he was friendly but didn’t put forth effort or express interest in really hearing what I know happened.
Don - Kyle, TX
Great Service by a Real Pro
Janet - Wimberley, TX
Heather - Austin, TX
Luis was very thorough in explaining what needed to be done and he finished in a timely manner.
Dishwasher repair went great
Patrick - Austin, TX
I couldn't figure out the problem, but Lou discovered the problem and fixed it, plus a bit extra. No substitute for experience.
John - New Braunfels, TX
Very congenial and knowledgeable. He is an outstanding representative of your company.
Marcie Sobieski - Jarrell, TX
My problem was fixed right away. I was very happy.
Awesome! Thank you!
Cindy - Austin, TX
Great experience. Thank you!
Dorothy - Pflugerville, TX
Benny - Lampasas, TX
Service man appeared to know what he was doing
Mary - Georgetown, TX
He was pleasant and fixed problem right away.
Theresa - Georgetown, TX
John - The Hills, TX
Brandon quickly identified and corrected the problem.
Knew what he was doing.
Harold - Georgetown, TX
Came with the parts needed . Went right to work. Fixed it likety split.Cleaned up. I said thank you.Service under extended warranty. Slick as that!
Jared - New Braunfels, TX
Fast and prompt service.
Chad - New Braunfels, TX
George - Round Rock, TX
Tyler did warranty repair on our brand new stove. Excellent work and quick response.
Kimberley - Killeen, TX
Jodi - Round Rock, TX
Tyler provided a great customer interaction and resolved the issue quickly!
Russ - Burnet, TX
James drove 35 miles to fix our dryer. He called when he was close, then shook my hand and introduced himself right away when he arrived. He fixed the dryer within the hour and was polite when he left. I'd use James again!
Rick - Austin, TX
Joe - Buda, TX
Great. He was very professional. I will definitely call again
Edwina - Austin, TX
Great service, was a American Homeshield warranty.
Lee - Temple, TX
Very polite,just wish they were closer since I live about 45 miles away and they only come this way once a week. Other than that great experience.
Robert - Lakeway, TX
Emil - Austin, TX
When they fail to cool, not very useful but the guys at Appliance Express have worked to get our Whirlpool up and cooling like a new one. Always courteous and friendly while here too. Thanks.
Awesome and so quick!
Christie - Austin, TX
Fast and efficient service
Lea - Pflugerville, TX
My technician knew exactly where to look and fixed my washer in just minutes. Works great now.
Fast and effective
Kb - Microwave - Issue with install - Leander, TX
Appliance Express was able to get out to our build with same day service and complete the job in one trip, then On the next Monday we had an issue with a dishwasher in another home(we build a lot of them!) and Appliance Express was able to meet our time crunch needs to we could close on this home and make one more happy customer! It's pretty cool seeing a build, turn into a house, then in a day become someone's home, and Appliance Express helps us out with that along the way!
Janet - Copperas Cove, TX
Very nice young man. Fixed the dryer
Awesome and Great customer service
Darryl - Copperas Cove, TX
Luz - Georgetown, TX
Our serval was friendly, courteous, knowledgeable, and prompt.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for refrigerator not cooling. Upon arrival the unit was cooling. Freezer temp at 0 degrees and refrigerator at 34 degrees. When system goes into defrost the defrost cycle is longer than normal causing complete defrost. Then the unit cools down again. Need to replace thermostat and ADC. Office to reschedule. ; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec)
DISHWASHER KITCHENAID KDTE334GPS0
WASHER ROPER RTW4516FW2 "Arrived on site for customer complaint of washer not powering on, found failed control.
WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit with no improvement. Inspected and found failed power cord. Spoke with DW and will need to order new cord. Also installed new lock box kit with little improvement. Can not locate needed parts on parts break down. Ordering parts research. Office to schedule return trip. Instructed to leave unplugged for safety. No water leaks present at time of service. Also ordering parts verification on power cord.; ordrng 1 SEENOTE (PARTS RESEARCH/ LOCK) and 1 SEENOTE (VERIFY/ POWER CORD ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10205499 (cord-power)
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for console not working. I inspected the unit and work area. I tested the console UI and found some of the buttons not responding during the encoder test. I am ordering the console and control just in case. The office will reschedule. The parts are expart. ; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)
WASHER WHIRLPOOL MLG22PRAWW0 "Arrived on site to inspect stacked unit for not operating, f74 was on screen, power cycled the unit and no change, will need to order ACU and UI. Office to reschedule ; ordrng 1 W11243276 (CONTROL ) and 1 W11243288 (UI )"
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for damaged panel. I inspected the unit and work area. I found the back right corner of the panel damaged. I removed the damaged panel and replaced with new. Job complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 .Arrived on site and inspected French door refrigerator not cooling in either compartment.Confirmed the complaint and found the customer had the unit unplugged when I got there.Plugged in the unit and unit condenser motor, compressor and evaporator motor all came on briefly and then the compressor and evaporator motor shut off approximately 3 minutes into powering on.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator thats freezing food in the refrigerator section and has no ice production. Inspected unit and work area. Took temperatures in unit and found unit sitting at 37°F. Customer advised that his food was freezing in several sections of his refrigerator. Found dude pushed up all the way against the back and overstocked. Advise customer of airflow issue and that that would cause items to freeze in certain areas and have a hard time cooling the entire unit. Tested icemaker using a jumper and unit completed a harvest cycle and filled. Checked thermistors and icebox fan in service diagnostics and both were working as designed
REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the slide rails and brackets not functioning properly, I removed and replaced both slide rails and both brackets and tested. The FC door is closing as designed and is sealing properly. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range rear left burner not igniting. Tested burner and found spark igniter not sparking. Gained access to module and found wire grounding to frame. Corrected wire harness and tested burner. Found all burners igniting. Tested oven operation. All tested good.
ICE MACHINE WHIRLPOOL GI15NFRXS0 Arrived on site and inspected ice machine not producing healthy ice.Confirmed the complaint and found the grid cutter was defective.Removed and replaced it.Reassembled and unit began operating properly.Job complete
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range not heating in bake but heats in broil. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)
WASHER LG WM2650HWA "Arrived on site for washer leaking intermittently. Inspected unit and work area. Removed top and drain pump panel. Performed diagnostics mode and monitored test operation. Gained access rear access panel and removed. Performed test mode 3 more times and inspected for leaks. Found no activate leaks. Found water traces from vent. Found customer on water softener system. Informed customer on soap usage. All tested good, no water leaks detected durning service.
REFRIGERATOR KITCHENAID KFIS25XVMS8 Arrived on site and tested operation. Found unit is operating at time of service. Customer stated the ui will sometimes work and other times it will not. Random lights will come on at ui and unit will stop cooling as if the ui turned the unit off. Job complete
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Arrived on site for no cool. Powered unit on compressor powered on no frost formation on evaporator,pierced low side pressure reading -20,during drier removal excessive amount of oil in drier. Removed compressor,flushed lines,oil in lines,replaced compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure reading -20 high side @ 100. Found oil in drier,installed another drier same issue called tech support per tech support being sent to product reviewused 1 W10836706 (EVAPORATOR ), and 1 WPW10143759 (DRIER UV) from stock"
WASHER MAYTAG MVWB835DW4 Arrived on site for a washer thats making a screeching sound as it fills. Inspected unit and work area. Place unit and service diagnostics and found no stored error codes. Placed unit in an auto testing unit ran as designed. Customer advised it was happening as it was spinning. Play Stena and a high-speed spin and unit rain has designed with no abnormal sounds. Customer advised that maybe it needed some weight in the unit so we added several towels and placed it in a normal cycle and let it fill. Unit ran is designed and got to agitation and had no problems. Placed unit back into a rinse and spin and unit filled and spun and agitated with no issue. Placed unit in a high speed spin and had no issues. Customer advised that they will take a video of the sound the next time and will send it in with the complaint. Unit is working as designed and could not replicate issues. Call complete.
WASHER WHIRLPOOL MHW5100DW0 "Arrived onsite for washer not spinning as normal. Upon arrival found small voltage issue with bottom outlet see so quick pic, removed unit top found ACU out of place and damaged as well as found wiring damaged. Also found bearing with small damage looked up , for the meantime I zip tied ACU into proper position, so customer could use lightly in the meantime.
WASHER WHIRLPOOL WETLV27HW1 Arrived on site to test unit for water not shutting off. Found control panel not responding with cycle select switch. Electric control is stuck and unable to put into diagnostics. Needing electric control to fix issue.; ordrng 1 W11367652 (ELECTRIC CONTROL)
VENTHOOD WHIRLPOOL UVL6036JSS0 "Arrived on site and inspected vent hood on both light settings. Did not see any flickering and sent videos on both settings to MS and DW. Vent hood is operating as intended, job complete"
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to test unit for damaged control panel. Found dent on both left and right corners, took pictures. Replaced panel, tested unit, unit works good. Job complete."
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for not operating correctly, upon inspection found the fill valve not opening correctly, ordering valve and cleaner due to buildup, customer should buy filter to prevent further buildup. Office to reschedule ; ordrng 1 CLEANER (CLEANER) and 1 W10870921 (VALVE)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site and tested operation. Found issue is frost building on food in freezer. Found rails dragging and making the door hard to close. Unit will need new rails to repair. ; ordrng 2 W11265130 (slide)s
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on install freezer door to resolve broken harness issue. Installed new door and retested. No longer any icemaker issues. Call complete.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for refrigerator not cooling properly. Upon arrival I found unit had lights that would turn on and both ui panels were functioning. The outlet behind unit had a steady 120v supply. Underneath units cabinet in back I found that the compressor never did turn on. The Orion board had stopped sending power to the compressor. Board went bad due to internally sealed system issue. Unit will need sealed system repair and Orion board assembly. Parts and labor covered under sealed system warranty. Office to reschedule due for 2hr, ss tech, and psp parts. Need oil less gauges and equipment. ; ordrng 1 UNKNOWN (OIL LESS GAUGES/EQUIPMENT) and 1 UNKNOWN (2HR/SS TECH) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor (OIL LESS)) and 1 W11035643 (evaporator) and 1 W11109499 (drier-tube)"
REFRIGERATOR KITCHENAID KURS24LSBS03 "Arrived on site to diagnose refrigerator leaking water. Found the evaporator completely iced over, with moisture coming from times in the fridge dripping condensation due to rising temps. Found bimetal stuck open. Replaced bimetal and defrosted unit. All is working as designed at this time.
WASHER MAYTAG MVWC565FW2 "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that the unit appears to be leaking oil underneath the unit. Lifted unit and found black oil leaking all over cover and motor.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to replace deflector and vent from previous diagnosis. Replaced deflector and vent. Tested unit, unit works good. No leaks detected. Job complete."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site today notes in oven that is not always responding to controls and not making any sound. Found failed control panel. Replaced control panel and tested unit. Found all is functioning properly at this time.
MICROWAVE WHIRLPOOL WMH53520CS Arrived onsite for the microwave continues to run when door is closed. During testing found that the upper interlock was stuck in the on position. Adjusted interlock switch and spring and microwave tested good. Complete
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite for unit not cooling. Looked at unit. Found that compressor is running hot. Called Techline suggested that evaporator and lock ring to be replaced along with possibly replacing with a new compressor. Got SR#7728917259. Office to reschedule ; ordrng 1 W11107829 (DRIER ) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR )
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator FC light keeps going out. Inspected unit and work. Performed diagnostics mode and tested FC door switch and found resistance not closing. Found when door is opening that fan will cut off and on. Removed shorted door switch and installed new (TS). Tested door and switch operation. Found fan staying off when door is opened and running when door door switch is in closed position. All tested good, no water leaks detected."
WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit not spinning properly when got into to spend mode. Put unit in diagnostics. Got F7E7 in able to reach target rpm, F0E5 off balance load detection. Found that tub basket is out of alignment and gear case will need to be replaced as well. Let customer know of calling Maytag to get basket order straight from manufacture.
WASHER MAYTAG MHW6630HC0 "Arrived on site to replace dispenser, after replacing, tested on quick wash cycle, unit tested good."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite to replace previously diagnosed parts. Added two washers to freezer door hinge. Saw immediate improvement on door closing. Did notice a slight popping sound when the door was closing. Added hinge grease to the washers and the sound went away. Job complete.
REFRIGERATOR WHIRLPOOL WRS315SDHB02
REFRIGERATOR WHIRLPOOL WRS315SDHB02
REFRIGERATOR KITCHENAID KSSS42DWW02 "Arrived on site for loud noise. Removed compressor cover noise from compressor compartment. Diagnosed condenser fan running weak and causing loud noise
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice maker was not working properly. Replaced ice maker and it tested good and filled with water. Complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator with ice in the freezer. Upon further inspection, I tested temps in the FC=18 degrees and RC=39 degrees. I disassembled the FC section and removed the evap cover to find a small amount of ice on the suction line of the evaporator. The unit had just completed defrost. Also, I found the display on the UI is missing some digits. I removed the remaining ice on the evaporator/suction line and removed and replaced the UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site for refrigerator door rust. Arrived on site and could not see any rust spots No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10252111 (SS CLEANER)"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite to replace parts. Replaced ice maker only. The motor evaporator fan was working when unit was powered back on. Let tenant know to allow 6-8 hrs for unit to get to temperature. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect Icemaker for spraying water. Upon inspection found the icemaker back in wrong position, replaced icemaker and tested for issue. No issues found. Complete"
DISHWASHER MAYTAG MDB8959SKB0 "Arrived on site and set unit to wash, drain pump is working properly, dishwasher filled with water but spin arms are not moving, set washer into a diagnostic cycle and all lights turn on but nothing else happens. Spoke with tech line they recommended replacing wash motor assembly and control board again. 7728482336; ordrng 1 W11410070 (CONTROL ) and 1 W11416363 (WASH MOTOR )"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven light cover broken. Upon further inspection, I found the light glass cover broken. I removed the remaining pieces from the socket and installed a new cover. Tested the unit and it is operating as designed. Job completed."
REFRIGERATOR KITCHENAID KRSF505ESS "Arrived on site and found customer has defrosted refrigerator, replaced thermistors, user interface and main control board. Confirmed scroll fan is running properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not on but UI is on. Upon further inspection, the customer advised that the unit UI was on, but none of the interior lights were on and the ice dispenser would not dispense ice. I placed the unit in diagnostics and tested and the unit is operating as designed. I checked the pantry control and it was good and no liquid in the cavity/reservoir of the left pantry door. I removed the ice chute plate and found the dispenser motor badly rusted. I am ordering the dispenser motor and shaft (old shaft ceased in motor) No water leaks observed during service.; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site for microwave turning on by itself. Upon arrival customer stated that unit had had worked since its initial failure of turning on randomly. I tested units heating functionality and unit was working as designed but that the board world occasionally clear its time display on its own. Will. Unit will need a new main control. ; ordrng 1 W10892389 (cntrl-elec)"
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the sensor and element tested good, checked control and found a voltage issue, replaced control and tested. Heat returned. Complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to replace ice guide and bracket, after replacing, unit tested good."
DRYER AMANA NED5800HW0 Arrived onsite for the dryer staining clothes. During testing found that the dryer is working fine and found no evidence of the dryer staining the clothes.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher that needed a previously diagnosed sump assembly. After installing needed part I retested the unit to verify that there were no leaks or other problems. Unit was able to fill agitate and drain with no further problems. Eu it working as designed. Call complete
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a vent not working. Found loose wire on blower. Repaired wiring and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived on site for loud noise,icemaker issue and ripped seal. Found both gasket on fresh food door damaged,loud noise from damper,and defective icemaker. Replaced damper control and icemaker. Will order gaskets to complete repair; ordrng 2 W10830046 (FRESH FOOD GASKET)s"
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for range cooktop and control panel damaged. Inspected unit and found damaged cooktop and panel. Removed damaged parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site and inspected oven and found thermal fuse has failed, after replacing thermal fuse set oven to preheat and it is operating normally, took one picture of it heating. job complete."
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and did not find any saved error codes. Found a load in washer and inspected it and found it is mixed and has been wrapped around the agitator/loaded the old way. Showed homeowner The correct way of loading dishwasher to prevent unbalanced loads. Ran a calibration cycle and washer is operating as intended, job complete"
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for refrigerator not dispensing water or making ice. Performed diagnostics and tested eater dispenser. Found off brand water filter in unit and was not able to remove as designed to. Disconnected water filter housing and tested water dispenser. Performed diagnostics mode and cycled ice maker and found ice maker rotating. Will need to replace filter housing and filter to continue ice maker testing.Removed failed filter housing and filter. Installed new filter and housing. Flushed water through dispenser until all air and water was coming out clear. Cycled ice maker and checked fill. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to install previous diagnosed part with 2nd tech. Removed damaged drain pan and installed new. Assembled unit and tested defrost operation l all tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing in fresh food section, I found faulty controls, I replaced UI control and main control, unit tested good."
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator tripping breaker. Ran diagnostics and found no issues with the refrigerator. All functions tested good. Found that the refrigerator is hooked up to a gfci breaker advised maintenance to change out breaker with a new one. Found no issues at this time. Complete
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for complaint of icemaker not producing. Tested icemaker and could not get it to cycle. Checked voltages and found no voltage at IM / optics. Found harness in door had broken wires,and we tried to repair previously. Harness is not holding up and will need a new door to resolve. Advised customer to contact whirlpool for assistance with ordering new door. Call complete."
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer for not working correctly, upon inspection found the cycle times out of range, sensor ranges were off, replaced control and found no issues. Complete"
OVEN WHIRLPOOL WFG770H0FZ0 "Arrived onsite for knobs getting hot to handle. Unit was In use. But looked at knobs and door gasket to be sure the gasket had no damage. Door was closing as it should. Not issues with knobs. Called Techline. Techline also agreed that unit has issues sent me to safety techline, got Sr#7728915997. Spoke with safety Techline.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for a defective mullion. Replaced mullion assembly,tested door operation good.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Could not get control to enter diagnostics. Control is faulty. Replaced control and calibrated the washer. Checked for leaks, none detected. Job complete."
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer has a burning smell. During testing found that the dryer is working properly. The smell that was coming from the dryer was a normal heating element smell. Took the back panel off and inspected heating element and all other components. Everything looked good and it was clean . Dryer is working good and the smell the customer is experiencing is normal.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave for not heating due to error code, upon inspection found the error code for a bad transformer
OVEN KITCHENAID KEBS109ESF00 "Arrived on site for customer complaint of oven not heating properly, found unit was in range, showed customer how to calibrate. Unit tested good
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator,replaced thermistor,secured thermistor to correct location on suction line,replaced fan assembly. Reassembled unit ran diagnostics good air flow,changed defrost setting to basic.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "(JM) (Justin Morrison) Arrived on site for the refrigerator to replace previously diagnosed parts. Replace the refrigerator door, and upon removing the plastic found two scratches at the top of the door. Ordering another door and nameplate . Office to RS. ; ordrng 1 LW10912374 (dor-fip) and 1 W11223753 (nameplate)"
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite for loos ice door flap. Replaced flap. Customer mentioned low ice production so I inspected unit. A
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit shaking during use. Looked at unit. Found that 2 bolts that connected to the tub were not removed upon installation. Removed bolts. Took pic of bolts. Tested unit. Unit test good. No leaks at this time. Job complete
RANGE WHIRLPOOL KFGG500ESS2 "Arrived onsite for oven not reaching temperature. Tested unit actual temperature and display temperature. Heated to 350, recorded high temp of 367and low of 333. Average of multiple temps came to be 352. Unit is heating as designed. Job complete."
DISHWASHER KITCHENAID KDTE704DBL0 Arrived on site for top rack tracks being broken. I inspected the unit and work area. I found the left side track broken and coming off. I inspected the brackets for the rack itself and they looked good. I quoted customer for both the left and right side track. ; ordrng 1 W11259785 (track LEFT ) and 1 W11259786 (track RIGHT)
OVEN WHIRLPOOL KEBS109BSS "Arrived on site to diagnose oven that was powerless after recent storms. Diagnosed unit and tested voltages. Found good voltage at control, but panel is dead. Needs new console. Replaced console and retested. Unit is now powered and working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite to install previously diagnosed parts. Installed new ice maker and tested unit tested good harvest and fill. Job Completed.
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site for range that needed new UI control as well as main control. After installing necessary parts I was able to retest the unit and ensure that there are no new air codes and that uI was functioning as designed all features on oven are responding great. Call complete
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site for microwave not venting air properly. Ran vent van on all speeds. Air is venting through the bottom vent and the top vent as it was designed on all speeds. Customer prefers the air not come from the top vent and only be pulled through the bottom. The removable filter was not too dirty, but you could see discoloration in the mesh from past cooking inside areas of the mesh filter. Recommended they clean their filter to allow more air to be pulled from the bottom and that may help additional air flow."
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clothes getting stuck. Tested and inspected unit and found failed agitator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER KENMORE 665.12793K311 Arrived on site to install left upper rack adjuster due to broken tab. Installed new upper left adjuster and set spring. Tested unit and all is working as designed. Call complete.
WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noises during spinning, upon inspection found the gearcase grinding, replaced gearcase and previous screws threaded correctly. Moved over all hardware and found no issues. Complete"
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found icemaker leaking into ice bin. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for the range panel has a dent. During inspection found that the panel has a dent. Replaced panel and range tested good. Complete
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for oven light not turning off. Upon inspection found door switch apparatus was not fully connected. Gained access to internal components and connected apparatus, switch and harness. Tested unit, and unit is functioning properly. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for sealed system repair. I put the unit into step 4 and found the 3 way valve not opening. I gained access to the valve, dryer and compressor. I replaced the UI dryer and 3 way valve, I also installed a access port into the compressor. I put the unit back in step 4 and could hear the valve go into home position. I put a sweep charge into the system to test for leaks. I found none. I charged the system with 6 oz of r134a. I found a good frost pattern forming on the freezer evaporator. The unit is operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator with lights that are not working. Tested unit and found freezer LED failed. Replaced LED assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to replace infinite switch for range. Replaced switch and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher top rack falling off, upon arrival found both stoppers had fallen off, installed new stoppers and tested top rack all tested good. Job Completed."
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite to install previously diagnosed parts. Upon arrival turned breaker off, installed unit thermal fuse, turned breaker back on, unit is now fully operational.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for refrigerator to install previously diagnosed parts. Confirmed compressor windings were grounding out. Put in new compressor, coupler, and drier. Vacuumed the system and it held a 30psi vacuum. I charged the system with 5.3 ozs of R134A. I tested the unit and had good pressures. The unit is working as designed. Call complete."
DISHWASHER KITCHENAID KDTE254ESS2
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to inspect dishwasher for not opening correctly, replaced dispenser door and found no problems. Complete"
RANGE WHIRLPOOL WFE525S0JS0
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to replace door switches from previous diagnosis. Tested switches, switches tested good. Replaced door latch. Tested unit, unit works good. Job complete."
DRYER MAYTAG MEDC215EW1 "Arrived on site to diagnose dryer not starting, and also unit heating up when using air dry. Found thermal fuse open. Customer said vents have been cleaned so there shouldnt be an issue with ventilation. Ordering new thermal fuse and timer to resolve air dry heating the unit and cutoff. ; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 WPW10185982 (timer)"
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of bleach leaking onto floor out of dispenser, found bleach dispenser not lined up properly, I adjusted bleach dispenser, unit tested good."
REFRIGERATOR GE DSE25JSHECSS "Arrived onsite for a refrigerator that will not dispense anything. Mr stated the unit had started working again but had a video of what the UI was doing. I saw the UI going dead when the dispenser paddle was depressed. I found the ice and water both working. I found that when the icemaker started a harvest the UI went out when the paddle was depressed. The icemaker is also making a loud grinding noise. Need to replace the UI, icemaker, and possibly the dispenser switch. Ordering WR55X20689 UI CONTROL & WR23X10783 switch JIC. Office to RS.; ordrng 1 WR23X10783 (switch) and 1 WR55X20689 (UI CONTROL)"
DISHWASHER GE GDF650SSJ2SS "Arrived onsite for dishwasher not heating upon arrival found in diagnostics mode heater was not receiving amps, or voltage from control. Replaced control and tested good."
REFRIGERATOR AMANA ART308FFDM06 Arrived on site to test unit for refrigerator not cooling. Found evap cover in freezer completely frosted over. Unable to remove cover without causing further damage. Informed customer unit needs to be thawed out. Office to reschedule.; ordrng 1 W11024683 (cover-evap) and 1 W11200746 (WIRE HARNESS) and 1 W11438736 (THERMISTOR) and 1 WPW10384183 (thermistor)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave that would not allow the door to shut properly and turn the light off which would cause a microwave not a function. Upon arrival I ran a diagnostic test but cannot get any error codes to show up indicating a hardware or software issue but I did notice that when opening and shutting the door the right side interlock was not activating properly and you would have to push the door a little harder to get it to recognize that it was shut. We will need to return with a new interlock assembly to make the final repair to microwave. Office to reschedule due to parts being PSP items at the moment; ordrng 1 W11356970 (INTERLOCK)
RANGE WHIRLPOOL KDRS463VSS Arrived onsite to for potential gas leak. Used gas sniffer to test unit at regulator and manifold. Noticed that the valve near RF burner has slight play. Tightened connection and checked others. Tested unit and could not smell gas. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator to install previously diagnosed parts. I pulled out the drain tube and found it fully restricted. I cleared the drain tube and sealed it to the chassis. I removed the remaining ice in the RC evaporator. I replaced the dual fill valve that was leaking. I tested the dispenser and there were no more leaks. I explained to the customer the office would be in contact when the door arrives.; saved tckt
WASHER MAYTAG MVWB765FC1 Arrived on site to diagnose a washing machine that is randomly tripping the breaker. Tested all parts and components and found no failures to washer at this time. Advised homeowner GFCI breakers May trip due to ungrounded parts. Manufacturer does not recommend appliances are on GFCI or AFCI circuits. Homeowner will need to have breaker replaced to complete repairs.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced deli drawer and user interface and tested unit. Unit still would not light up the deli drawer UI and turned off all the lights.
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site and replaced cooktop surfaced, took one picture of cooktop surface. Damage is cosmetic, job complete"
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for cooktop burner flame issues. Tested and inspected unit and found failed burner head mis molded from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
DISHWASHER KITCHENAID KDTM504EPA0 Arrived on site to install lower spray arm to resolve leaking from door center. Installed lower spray arm and retested. Ran for 8+ mins in cycle and did not see 1 drip of water. All is working as designed with no water leaks found. Call complete.
WASHER MAYTAG MVWC4258W0 "Arrived on site for customer complaint of unit not spinning clothes dry, found unit filled, drained, and spun in diagnostic mode, i calibrated unit, found gearcase needed replacing
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site for refrigerator is making a loud sputtering noise. Upon arrival I found that the freezer evaporator fan sound is fine and was functioning as needed as well as the compressor and condenser fan motor. Customer stated that issue with refrigerator sound it only occurred one time since they reported it but that it sounded like a loud motorcycle bad I took temperature the fridge and found that the freezer is at 0.2° and the fresh food was around 36°. Icemaker was full of ice and I attempted to run a test harbors on the icemaker and found it when I did the motorOf the icemaker was what was causing the sound inside the freezer. .; ordrng 1 241798231 (ICEMAKER )
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived onsite for dishwasher not operating after 15 minutes, upon arrival got unit into diagnostics found error code F9E1 no drain, found unit was still capped at disposal removed cap tested unit. Unit tested good. Job Completed."
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site to install diffuser and filter housing to resolve previous cooling issues. Found the filter housing closes and locks now and is good. Replaced diffuser and retested. All is working as designed. Call complete.
WASHER MAYTAG MVW7232HW0 Arrived on site for washer making loud noise or possibly being out of balance. Ran diagnostics and didnt get any error codes. Had homeowner remove all items from washer to run another diagnostics and operated as designed. Bottom right level leg was not down as far as it should be. Adjusted leg to level out machine. Explained to customer that they will need to move items around if the noise comes back in order to even out the load and prevent drum from making noises. Job complete.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator with the FC not working correctly but the RC seems fine. I found the FC at 0 degrees and the RC at 37 degrees. I found no ice build up on the coils. The unit is working as designed. I set the control to a basic defrost cycle just in case it was a defrost issue that cause the FC to warm up. Call complete.
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to replace failed console, found new console was not the correct part, ordering console. ; ordrng 1 W11229663 (panl-cntrl)"
WASHER WHIRLPOOL WFW8620HC2 Rived on site and found customer is experiencing start button not responding issue is very intermittent. If washer is powered off and then powered on again start button is responsive. Will replace control panel to see if this makes any difference. Same issue has been reported to tech line with dryer. 7728912211; ordrng 1 W11327395 (CONTROL PANEL )
DISHWASHER FRIGIDAIRE FDB520RHS2 "Arrived onsite for dishwasher making loud noise during wash cycle. Tested unit and was apparent that the motor was going out. Also noticed that when draining the, the drain motor was rough and was sputtering. Replaced both pump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."
DRYER WHIRLPOOL WED5620HW1 Arrived on site for damaged right side panel. Removed damaged panel and installed new panel. Job complete.
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that steaming up the user interface and is not allowing the unit to power up or turn off. Inspected unit and work area. Attempted to turn unit on and unit would not turn on. Checked connections and all connections were secure. Found main control sending voltage to the user interface and user interface not turning on. Ordering consul and office will need to contact customer about reschedule date due to out of stock parts. All other testing will have to be done on the next trip due to not being able to power the unit on and test the unit.; ordrng 1 W11378949 (CONSOLE )
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to replace auger motor and shaft, after replacing, unit tested good."
WASHER MAYTAG MVWB835DW3 Arrived on site for a washer that wont power on. Inspected unit and work area. Plugging it in and unit would not turn on. Tested voltage to the control and found 120 V. Tested voltage going to the user interface and found 5 V DC.
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new dispenser. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed controls and RC evaporator fan with harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced ice chute, seal, and separator. Tested unit and found issue with defrost wiring not fully connected. Connected heater wiring properly. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
WASHER WHIRLPOOL MVWB765FW0 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found failed user interface assembly. Replaced user interface and tested unit. Found all is working properly at this time. No leaks were found at time of service.
DISHWASHER JENN-AIR JDTSS247HS0 "Called Whirlpool Techline and spoke with JOEL SR#7728911987F5-E1 door latch switch stuck open/ closed Warped tub , leveling, latch strikeAttempted to pull the unit from underneath the customers cabinet and unit wouldnt come out for me to change out the main harness.Found the cabinet swollen so much the unit will need 2 technicians to free from the cabinet.Marked parts will use on return service call.Ordering 2techs and 2 hours.Unit will need to be uninstalled, main harness replaced.; ordrng 1 CNOTE (2 TECHNICIANS 2 HOURS ) and 1 CNOTE (AUTHORIZATION 2 TECHNICIANS ) and 1 CNOTE (2 HOURS.)"
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from reservoir pan,crack where pump connects,continued diagnostics during drainage pump reset unit. Diagnosed unit will need external drain pump and water pan.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range that would not heal properly.Upon arrival I ran a diagnostic check but could not find any error codes that indicated any sort of hardware or software failure. After testing voltage from the outlet to the main control as well as to both elements I was able to verify that it was a solid 240 V being supplied to where it needed to be supplied to but when I ran a heating test on the oven I found that after five minutes the oven would get to 140° and then it would act like it was staying on but with no longer heat as if the pre-heat cycle had finished early at this point I had tested the oven since her prior to heating it and found it owned out right at 1.13 which is a safe range but as soon as a plate he was applied to it the om readings would bounce sporadically all over the place indicating that theres a short inside. I was able to replace a sensor and retest the unit and I was able to show the customer visually using my own thermost
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for not receiving water. Tested unit found error code f7e1 and verified motor is seized and just humming. Unit is receiving water and draining properly. Needing pump and motor to complete.; ordrng 1 W11416362 (PUMP AND MOTOR)
DRYER WHIRLPOOL WHD862CHC1 Arrived onsite for unit having a shirt stuck in the vent fan. Looked at unit saw shirt stuck inside vent fan. Removed shirt. Took pic of shirt. Put in new screen. Tested unit. Unit test good. No issues at this time. Job complete
COOKTOP WHIRLPOOL SCS3017RS05 "Arrived on site for customer complaint of flames not working, found multiple issues, found broken orifice holders, found failed burner valve, faulty regulator, and broken/missing screws.
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor began to circulate the water through the unit, it began to making a suction noise that the customer identified as the noise they were hearing. I advised that its a normal noise with this unit. Unit finished with testing and displayed no error codes at the end of testing. Customer advised that the noise occurs for a short period of time then goes away and the unit becomes very quiet. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVWB835DW5 Arrived onsite to replace previously diagnosed parts. Replaced valve and control. Tested unit and unit is functioning properly. No hang ups through cycle. No leaks present at this time. Job complete
DRYER WHIRLPOOL WED5100HW1 Arrived on site and inspected dryer not starting. Checked voltage and got 241/121/120.Jumped the door switch and unit still didnt work.Disassembled and found the belt was off the motor.I felt the motor and found the silver cap on the motor broke off causing the belt to shred and come off.Removed and replaced the motor and belt.Reassembled and unit tested as designed to customers satisfaction.Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven clock running fast, also upon arrival customer stated oven was running hot. Due to this I replaced the control and tested unit all tested good, Job Completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite found dispenser tab not locked in correctly, fixed tab unit tested good."
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating, upon inspection found the light bulb filament out, replaced lightbulb and tested. No problems found. Complete"
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer power button not working. Replaced overlay that was ordered and washer tested good. Complete
DRYER MAYTAG MEDB765FW0 Arrived on site and inspected dryer turning on after cycle finished.Confirmed the complaint and checked to ensure the connections at the control were correct. I advised the customer the newly installed control access that option for drum to spin to rotate the clothes after cycle finishes.This is normal to the units operation.Job complete
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site and inspected microwave door issues.Confirmed the complaint and found the door was separating and causing the door errors.Removed and replaced it and unit passed the 2 minute water cup test.Customer satisfied.Job complete
WASHER WHIRLPOOL MVW7232HW0 Arrived on site and inspected washer not draining.Confirmed the complaint through diagnostics test mode.Removed and replaced the drain pump.Reassembled the unit and unit tested as designed.No leaks detected at time of service.Job complete
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite for the range turning off during baking. Ran diagnostics and found error code F8E0 for cooling fan low speed. Fan motor did not turn on during testing. Replaced cooling fan and control and range tested fine. Complete.
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent in the right RC door in the upper right corner. I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for unit making noise from the refrigerator. Tested unit. Found that damper control door was making the noise. Replaced damper control. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVWB835DW4 "Arrived on site to install previous diagnosed part. I swapped in the new console, and powered the unit on. I found the console coming on and showing error code f6e3, UI cannot communicate error. I cleared the error code,And ran a calibration. I put the unit through a diagnostics cycle, and found it operating as designed. Job complete. No water leaks detected."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for no noise compliant. At time of visit no odd noise,ran diagnostics tested damper and all fans no odd noise present,removed block of ice in bin,ran icemaker,icemaker passed diagnostics changed defrost setting to basic."
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a thumping noise. Disassembled the unit and found the roller axles gunked up. I removed and replaced the dryer repair kit (2 rollers, tension pulley, belt) and cleaned the axles and retested. Unit is operating as designed. I advised the customer of my didnt is and repairs. No lint observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator noises.Found the evaporator fan motor in the freezer section was extremely noisy.Removed and replaced it and reassembled the unit.Noises are now working as designed.Customer satisfied.Job complete
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for scratches on door, upon inspection found the scratches and switched out MW door, no problems found. Complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser and monitored inlet valve. Performed diagnostics mode and harvest ice maker cycle, ice dropped. Ran fill cycle and observed inlet valve. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice bin empty. Checked the ice maker and it had ice in the tray. Using my j7 per wire, I tested from points T-H and the IM harvested and dispensed water into the tray. Once it was done with harvesting, I cycled the power to the unit to reset the controls. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WGD5600SQ0 "Arrived on site to inspect dryer for not heating, upon inspection found the dryer heat turned on and ignited when operating, found the air vents clogged, instructed customer to clear vents. Complete"
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site to install previously diagnosed freezer door gasket. After installing the gasket and shaping it to the unit I was able to test the functionality and found that theres no longer any air gaps coming into the door and unit is not working as designed call complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site and found system has full charge. Recovered refrigerant and installed new compressor, drier and stub. Vacuumed system and charged with 5.25oz 134a and tested operation. Unit tests good. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite to replace left side door. Replaced door. Tested unit. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not advancing cycle. Found original complaint is that not able to select different cycle. Inspected unit and work area. Found unit had started a normal cycle and was not canceled out. Performed diagnostics mode, no error codes. Monitored test cycle and checked for hot temperatures at end of cycle. All tested good, no water leaks detected."
WASHER AMANA NTW4516FW3
RANGE WHIRLPOOL WFE505W0HB2