Service History 349

Near Canyon Lake, TX 78133
Andrew
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to replace light modules per previous tech. Replaced modules, tested unit, unit works good. Job complete."
Near Waco, TX 76705
Jonathan M
Job Details: 02/12/2021
ICE MACHINE KITCHENAID KUIS18PNJB5 Arrived on site for an icemaker that’s not allowing the ice to come off the evaporator blade. Inspected unit and work area. Unit does not have a model and serial number that is visible due to the model and serial number being rubbed off. Customer advised that the the unit is not allowing the ice to come off that evaporator plate and is just continuing to build more and more ice on the plate. Turn the unit on and ran through two separate ice making cycles. Both times the unit filled recirculated and ice was dispense from the evaporator plate.
Near Killeen, TX 76542
Al
Job Details: 02/12/2021
REFRIGERATOR MAYTAG GS6NHAXVA05 Arrived on site to install previously ordered parts. R&R the main control and attempted to replace the auger motor and discovered the shaft is rusted and stuck inside the door. Ordering the shaft an discovered the UI will be needed to complete the repair.Needs more work.Office to schedule return services due to part availability Also needs Authorization ; ordrng 1 WP2322702B (Front panel (nickel ) UI) and 1 WP2323355 (Shaft)
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/12/2021
DRYER MAYTAG MEDB765FW0 Arrived on site to test unit for clothing and dryer sheets getting caught between tub and roller bracket. Found front gasket had a spot that was not glued and folded over creating gap and catching. Replaced front tub seal. Recommended customer not use unit for 24hrs to prevent damage. Job complete.
Near Austin, TX 78738
Luis
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for door issues. Found fresh food door not flushed with freezer door,called tech support per tech support attempted to remold door seals,if problem doesnt resolve itself possible can replace both gasket. Sr#7729994007"
Near Killeen, TX 76549
Al
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer leaking from the back.Confirmed the complaint and found the installers broke the hot water valve.Removed, replaced and tested the unit and unit tested as designed without any leaks.Job complete"
Near Austin, TX 78734
David Z
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site to diagnose washer that was filling and draining immediately, and lid lock not always engaging. Checked for error codes and found no codes. Called tech line SR7729988301 and spoke with Scott. Scott confirmed that control determines if agitation is needed or not, and it may not always agitate. Unit is working as designed per tech line with no repair needed. Advised customer on tech line report. CAll complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for DW leaking water out of front vent. Removed vent and control. Installed new vent and control. Ran through full diagnostics and no leaks detected. Customer stated it only leaks from the vent while running a full wash. Customer is not opening the door allowing water to seep through vent while its running. No leaks detected. Job completed.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/12/2021
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the splutch misaligned due to stripped nut, ordering gearcase and splutch. Office to reschedule ; ordrng 1 W10721967 (SPLUTCH ) and 1 W10870910 (GEARCASE)"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for leaking water. Found ice maker fill cup was frozen causing water to leak. Removed obstruction from fill cup, tested ice maker, ice maker operating as designed. Fill tube was not frozen or blocked up. Inlet valve was not showing signs of leaking. No leaks detected. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of upper rack falling off found one of the wheels/support broken I replaced wheel, upper rack tested good, found broken upper spray arm assembly and missing upper spray arm, found broken dispenser. ; ordrng 1 WPW10503548 (Retainer) and 1 WPW10671905 (Dispenser) and 1 WPW10317197 (Upper spray arm) and 1 WPW10340683 (Upper spray arm manifold)"
Near Seguin, TX 78155
Noah D
Job Details: 02/12/2021
MICROWAVE MAYTAG UMC5200AAW "Arrived on site to inspect microwave for not heating, upon inspection found the mag not heating food, ordering mag, cap and diode. Office to reschedule ; ordrng 1 53001110 (CAP ) and 1 R9900303 (DIODE ) and 1 W10859575 (MAG )"
Near Austin, TX 78731
Luis
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Found fresh food not cooling checked evaporator return vent good good frost formation on evaporator no blockage in either vent. Called tech support per tech support need to replace fan motor, Tuesday Sr#7729986850; ordrng 1 W11212356 (Fan motor)"
Near Austin, TX 78717
Cliff
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not producing ice. Tested unit and found F2E2 error code. This indicates short and user interface control. Office to set return appointment once parts shipping information is obtained.; ordrng 1 W11368911 (UI control)
Near Austin, TX 78757
Scott
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dead washer motor . Ran diagnostics,got 4-3 error code . Getting correct voltage. Replaced sump and motor . Re ran diagnostics. All checked normal . No water leaks detected at time of service. Job complete ."
Near Bastrop, TX 78602
Richard
Job Details: 02/11/2021
COOKTOP GE JGP389WEV3WW Arrived onsite for the cooktop RR burner not working. Took apart burner switch assembly and found debris in the valve assembly and switch. Removed debris and all functions tested good. All burners lit up and are working good. No parts needed. Complete
Near Killeen, TX 76542
Al
Job Details: 02/11/2021
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Arrived on site and inspected side by side refrigerator not dispensing water or making ice.Confirmed the complaint and found the unit filter was old and causing the unit issues.Installed the new filter and unit dispensed as designed and ice maker cycled.Customer advised shed have her husband purchase filtersLB and surveyJob complete
Near Georgetown, TX 78633
Wesley
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and found failed control. Dead and unresponsive.All checks good. Advised customer on repair.
Near Harker Heights, TX 76548
Tyler
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site for microwave not heating properly. Upon arrival I found no error codes indicating any hardware or software failures but after this assembly I found that the capacitor and diode had lost functionality and then replace both parts and was able to reassemble and tested unit and verified that everything is now working fully as designed call complete
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL GT4185SKS3 Arrived onsite and swapped magnetron. Unit is now operating as designed. All checks good. Advised customer on repair.
Near Buda, TX 78610
Richard
Job Details: 02/11/2021
WASHER WHIRLPOOL LSQ8200HQ0 "Arrived onsite for the washer not working. During testing found that the timer control is not working properly kinda hard to turn. Also found found that when I try to spin the basket by hand the basket does not move the gear case / transmission is locked up. When I put it into the spin cycle the motor is extremely loud and the basket is not moving. Will need to replace motor, coupling, timer control, gear case . ; ordrng 1 3360629 (Gear case) and 1 3953545 (Timer control) and 1 WP21366 (Spanner nut.)"
Near Killeen, TX 76541
Al
Job Details: 02/11/2021
OVEN FRIGIDAIRE FGB24T3ESF Arrived on site and inspected door seal hanging.Confirmed and reinstalled the seal.Checked the integrity of the seal and found it was still intact.Job complete
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install previously diagnosed parts. Removed water inlet housing and inlet valve and installed new water inlet housing and new valve. Dishwasher is still not filling with water. Got an F10E2 error code, vent wax motor. Ordering control to return and complete the repair. Spoke to customer and explained the situation. ; ordrng 1 W11410066 (Control)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH32517AS2 Arrived n site for microwave sparking. Inspected unit and work area. Found customer had shelf in unit. Found minor burnt spot on front left shelf support. Added touch paint to spot. Informed customer to only use rack when cooking two items at once.
Near Austin, TX 78734
Brandon
Job Details: 02/11/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site to replace failed control board, after replacing, unit tested good,
Near New Braunfels, TX 78130
Andrew
Job Details: 02/11/2021
OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to replace main harness, terminal block from previous diagnosis. Replaced parts, tested unit to 350, unit works good. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 02/11/2021
WASHER MAYTAG LAT2914AAM "Arrived on site and inspected the washer and found in is filled with water and will not drain or spin, washer has a 2 part lid switch and both will be needed to complete repair ; ordrng 1 WP207166 (Lid switch 2) and 1 W10820036 (Lid switch 1)"
Near Jonestown, TX 78645
Lou
Job Details: 02/11/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to inspect refrigerator internal lights not working. Upon further inspection, I found the FC lights dimmed and the top left light in the RC section was completely off.; ordrng 3 W11462342 (Module)s and 1 CNOTE (LSO EPR CUSTOMER REQUEST)"
Near Kyle, TX 78640
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect fridge for not producing ice, upon inspection found the ice maker empty. Icemaker had been producing slowly. filter causing slow water, pulled filter and the icemaker filled with water. Job complete"
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washing machine with a loose agitator. Upon further inspection I found a stripped bolt and had to replace. Unit now working as designed. Call complete.
Near Austin, TX 78758
Scott
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for no drain dishwasher. Found clip on drain motor had broken and wedged itself in blades of drain pump. Removed all pieces of clip. Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78725
Jacob
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS3
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite and found icemaker motor failed. Advised customer that new icemaker was needed. Replaced the icemaker. Unit is now operating as designed. All checks good.
Near Lakeway, TX 78738
Brandon
Job Details: 02/11/2021
DRYER MAYTAG MDE8416AYW "Arrived on site to replace idler, after replacing, unit tested good.
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site to remove broken kick plate. Removed kick plate and installed new kick plate. The fridge was sitting higher in the front than it was in the back. Lowered legs to even out fridge inside enclosed fridge cabinet. Job completed.
Near Leander, TX 78641
Lou
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and working service pointer #W11042572, I removed and replaced the gearcase, slider, clutch, main control and console. Unit was in the garage and not connected to water so I calibrated the unit and manually tested the agitate and spin cycles. Unit is operating as designed. No water leaks observed during service, job completed. I advised that customer that once they get the unit back inside the home and reconnected to a water source and find more issues to call the unit in for service."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace tub from previous diagnosis. Replaced tub, tested unit, unit works good. No leaks detected. Job complete."
Near Georgetown, TX 78628
Chase
Job Details: 02/11/2021
MICROWAVE JENN-AIR JMW2430DP00 Arrived on site. Removed existing unit and installed new unit. Tested unit. Job complete
Near New Braunfels, TX 78132
Andrew
Job Details: 02/11/2021
WASHER MAYTAG MVWB765FW4 Arrived on site to test unit for filling and draining once fill level was reached. Found hot water is not available to unit. Advised customer unit needs hot water to operate as designed. No leaks detected. Job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for Dishwasher is not draining, checked with plummer. Found drain tube had a large item lodged inside. Removed clog and dishwasher began to drain. While running diagnostics I removed the kick plate and noticed the front left leveling leg was missing. Customer provided a small piece of masonry brick to wedge where the missing leg is supposed to be. Ordering a new leveling leg to return and complete the repair. No leaks detected. . ; ordrng 1 8193716 (Leveler leg)"
Near Johnson City, TX 78636
Robert
Job Details: 02/11/2021
MICROWAVE JENN-AIR JMW3430DS02 Arrived on job for complaints of error code. Found code F2E1 stuck button. Console will need to be replaced. ; ordrng 1 W11236885 (console)
Near Austin, TX 78702
Jacob
Job Details: 02/11/2021
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for unit making noise when in use. Tested unit, unit was vibrating more than usual. Opened up the unit. Found lint stuck in fan blower causing the fan to go out of balance. Removed lint. Tested unit again. No vibration noise any more. Did let tenant know that there may be a slight buzz from the dryer vent when in use. Told tenant to let there in house maintenance team know if there might be an issue with that. No other issues at this time. Job complete"
Near Spicewood, TX 78669
Luis
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived on site. Replaced evaporator thermistor,fresh food thermistor and main control ran diagnostics all test passed."
Near Hillsboro, TX 76645
Jonathan M
Job Details: 02/11/2021
OVEN GE JTP13GOV28B Arrived on site for an oven that won’t reach proper temperature. Inspected unit and work area. Customer advised that she’s getting an F3 which indicates an oven sensor issue. Replaced oven sensor and tested unit on a 375°F bake cycle. Unit is working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not staying. Found dispenser not dispensing the rinse aid. Replaced dispenser test unit and unit test good job complete.
Near Round Rock, TX 78665
Andy
Job Details: 02/11/2021
WASHER AMANA NTW4516FW3 Arrived on site for washer leaving clothes wet at end of cycle. Checked error codes and found stuck key code and no other codes. Put unit in automatic test cycle and all operations are normal. Tested in drain and spin and found some vibration but does not seem abnormal. Called tech line and spoke with Chris (SR# 77299801226) made aware of stated issues and what done and found. Was instructed that all operations appear to be normal. Was instructed to speak with customer on loading and soap usage and on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/11/2021
DISHWASHER FRIGIDAIRE FFBD2406NS7B Arrived on site for dishwasher not draining water out according to the customer upon arrival. Upon further inspection I found the drain pump is receiving 120 V and there is no blockages within the drain line or PVC that I could find I also found that the drain pump sounded much weaker than it should be even though it was getting the proper power I then replace the drain pump and reassembled and tested the unit and verified there was no leaking before during or after repair and that unit is now fully functioning and fills agitates and drains correctly. Call complete
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop issues. Tested and inspected unit and found failed regular and manifold. Ordering needed parts. Office to schedule return trip. House is still in construction and was asked to leave oven under cooktop out to work on wiring oven and to properly run gas line to cooktop. Did as instructed and unit is disconnected at this time as asked by builder. Office to schedule return trip.; ordrng 1 W10594394 (Manifold) and 1 Seenote (Office to schedule)
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
WASHER MAYTAG MVWB835DC0 Arrived onsite to complaint of unit not starting cycle and ending after doing nothing about every five loads. Found f7e5 error. Ordering shifter and cam to repair.
Near Austin, TX 78704
Jacob
Job Details: 02/11/2021
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite for drain motor making noise. Tested unit. Unit is draining properly but make louder noise. Let customer know it is working properly but decided to replace the part. Replaced the part. Tested unit. Unit working as designed with no loud noise. No leaks at this time. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 02/11/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for cooktop with burner discolored or rusting. Upon inspection I found the burner head all were rusting and discolored as if the finish was gone. The customer brought to my attention the orifice holders were also discoloring but no rust. I explained that with spill overs and grease build up it can start to change the finishes if not properly cared for. I referred to owners manual. I tested the unit and all burners operated as designed. There are orange tips to the flames and the customer confirmed there is a humidifier in the home. I explained that the humidity will cause the flame tips to turn orange. The unit is otherwise working as designed. I am ordering the burner heads and caps fro replacement. Ordering LF & LR burner(WP8286814) x2 RF & center (WP8286815) x2 RR burner (WP8286813). ; ordrng 2 WP8286814 (Burner head)s and 2 WP8286815 (Burner head)s
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
REFRIGERATOR KENMORE 106.566695 Arrived on site for refrigerator ice dispenser leaking water. Tested and inspected unit and found failed ice dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not turning off. Tested and inspected unit and found failed control. Part has not arrived yet. Spoke with DW also ordering UI in case needed. Office to schedule return trip.; ordrng 1 W11296171 (UI) and 1 Seenote (Office to schedule)
Near Whitney, TX 76692
Jonathan M
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for a washer that won’t pull in cold water and it’s not advancing through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F2 E1 (UI stuck key), F5 E3 (lid unlock fault), and F8 E1 (no/Long fill) error codes. Placed unit in a manual fill test and found the cold water valve not buzzing or drawing in water. Tested voltage and found no voltage going to the valve.
Near Blanco, TX 78606
Robert
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW0 Arrived on job to replace previously diagnosed parts after replacement test operation still making noise. Checked underneath and found it is now leaking oil will need gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE ) and 1 WPW10006384 (drive belt)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for issues opening freezer, upon inspection found the bracket not mounted. Replaced bracket and tested. No problems found. Complete"
Near Austin, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSSC48Qvs02 "Arrived on site for not dispensing ice. Removed motor found auger motor connection stripped and rusted replaced motor,removed clumped ice in bin,tested auger motor found shaft rotating making a good connection with no ice in bin."
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/11/2021
DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that is not completing cycles. Tested unit and found clogged external venting preventing proper airflow through unit. homeowner will need to have external vent cleaned to complete repair.
Near Georgetown, TX 78633
Wesley
Job Details: 02/11/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite and found unit not heating well because turntable not operating. Reset unit and secured wiring harness also set turntable to on. Unit is now turning and heating as designed. All checks good. Advised customer on repair.
Near Cedar Creek, TX 78612
Richard
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher upper spray arm came off. Upon inspection found that the spray was of. Reattached the upper spray arm and tested. All functions tested good and no leaks detected complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/11/2021
VENTHOOD UNKNOWN 233.581736 "Arrived n site for venthood missing front left light socket and notable to install new light. Customer had lightbulb on hand. Installed new lightbulb and tested light operation and found working. Found socket assembly will need to be replaced in front left. .; ordrng 1 SV16569 (LIGHT SOCKET )"
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found door harness shield broken and 2 visibly broken wires at door harness and likely more wires internally broken. Will need new door to complete repairs. Ordering needed door. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 LW11089011 (Door) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven combo microwave sparking. Found issue has already been diagnosed and was supposed to have magnetron and waive guide covers on hand to replace. Contacted office and spoke with JA, parts have been order and office will contact customer to set appointment for repair. Will return with fan motor to have on hand. ; O-emld tckt"
Near Kyle, TX 78640
Leonardo
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE540H0AS0 Arrived on site to test unit for oven not working. Test unit and found opened bake element. Replaced bake element test unit and unit heated to 350 job complete.
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of loud noise, found rear two rollers failed, I replaced rear two rollers, unit tested good."
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/11/2021
RANGE GE JS760SL2SS Arrived on site to install previously diagnosed glass top and burners. After installing the two front element burners as well as a new glass top I was able to reassemble and test the unit to verify that it is functioning as designed know the wires were damage underneath and everything appear to be wired correctly before repair unit functioning as designed call complete
Near Buda, TX 78610
Kevin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice is not dispensing properly, found cube/crushed door is stuck halfway closed. Cleared it and it is working properly. If issue continues a new one should be sent directly to the customer. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for customer complaint of unit not dispensing ice, found stripped auger motor and auger bar, I was unable to remove auger bar from motor, ordering housing and bringing back motor and bar. ; ordrng 1 242303501 (Housing) and 1 242303701 (Housing) and 1 Cnote (Auth/office to reschedule)"
Near Austin, TX 78744
Kevin
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site and set the washer into a diagnostic cycle and did not find any saved error codes, set washer into a spin cycle, the amount of vibration is normal for this model. Ran a calibration cycle and it completed properly. Discussed correct loading procedure, detergent usage, water depth expectations, and how to prevent unbalanced loads. Washer is operating as designed no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 02/11/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for crack in basket. Verified basket is cracked. Replaced basket, calibrated unit. Customer also complained of loud screeching sound. Found drive pulley and belt causing noise. Needing belt and drive pulley to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near Austin, TX 78752
Jacob
Job Details: 02/11/2021
REFRIGERATOR AMANA ARS2661BW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose the refrigerator that is leaking from icebox assembly. I contacted tech line and verified through video chat refrigerator liner above icebox is warped slightly, and most likely causing the leaking issue.
Near Marble Falls, TX 78654
Cliff
Job Details: 02/11/2021
RANGE MAYTAG MER8700DS0 Arrived on site to diagnose a oven that is not baking. Tested unit and found failed bake element. Element will need to be replaced to complete repairs. Office to set return appointment due to part availability); ordrng 1 W10779716 (Element)
Near Georgetown, TX 78633
Kayman
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump would hum and vibrate when calling for drain. I explained that there could be an obstruction in the pump. I quoted the customer for a new pump but they asked if I could try to clear the obstruction and see if that will work. I advised that it may work temporarily but the pump would most likely eventually need to be replaced. I cleared the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service
Near Johnson City, TX 78636
Robert
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating. I reset the breaker and then put unit into diagnostics. I found stored error code F7E1 for no heat. I ran a test cycle and monitored amp draw and found heater drawing nothing. I ohmd out thermostat and it was good. I then ohmd out the heating element and found it open. Needing to replace heating element. Also found friction sleeves broken off and door falling open.Ordering parts and office will need to reschedule. .; ordrng 1 W10518394 (Heater) and 2 WP8268961 (Friction Sleeves)s
Near Austin, TX 78728
Scott
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for no drain diashwasher . Found metal clip broken off . Verified all pieces removed . Tested unit all checked normal . No water leaks detected at time of service. Job complete .
Near The Hills, TX 78738
Brandon
Job Details: 02/11/2021
DOWNDRAFT KITCHENAID KECD805HBL3 "Arrived on site for customer complaint of unit making loud noise during down draft use, found failed motor assembly, .m; ordrng 1 3190737 (Motor assembly)"
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found stoppers on hinges broken off allowing door to fall down. Ordering new stoppers and will return to install. I also walked customer through proper rinse aid usage and found the heater working as designed. Office to reschedule. ; ordrng 2 WP8268961 (Friction Sleeves)s
Near Austin, TX 78732
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for customer complaint of unit not starting a cycle and giving F1E1 error code, I was able to access diagnostic mode, but was not able to run diagnostic tests. Found failed control, I replaced control, unit tested good.
Near Bee Cave, TX 78738
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW8410SW02 "Arrived on site for customer complaint of door locked and unit not starting cycle, found F24, tested TH2 at control, found open, tested thermistor, tested open, found MCU failed. Ordering MCU and thermistor, need Auth. ; ordrng 1 WPW10163007 (MCU) and 1 8540226 (Thermistor) and 1 Cnote (AUTH/office to reschedule)"
Near Lakeway, TX 78738
Brandon
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT970SAHZ "Arrived on site to replace inner door liner, after replacing, unit tested good. No leaks."
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for ref very loud humming noise. Unit was unplugged upon arrival and fridge and freezer were at room temperature. Found door gaskets sealing properly. Plugged in to let compressor turn on. Frost pattern looked good after ten minutes. Customer explained they did have the freezer completely full prior to the noise starting. With this, the cold air may not have been circulating properly and caused frost build up allowing the fan to hit the ice and make a noise they may have heard. Asked customer if noise came back to take a video of the noise and get photos of any ice build up they may see inside the freezer. Currently the fridge is working as designed. Job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect oven for not heating, upon inspection found the control not heating elements, replaced control and repaired wires, all functions returned. No problems found. Complete"
Near Austin, TX 78748
Kevin
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and replaced control board diagnosed by previous technician, after replacing it blower fan is still not turning on. Uninstalled the microwave and found blower fan harness is not connected. After resetting it fan is working properly. Job complete"
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for non functioning range. Upon arrival found unit had no power. Upon inspection found unit mis-wired. Corrected wiring. Tested unit and unit is functioning properly. All top burners are functioning and oven is functioning correctly. Job complete
Near Manor, TX 78653
Matthew
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for washer making noise during cycle. Upon inspection found bolt to wash plate loose, Wash plate was not secure making rattling noise during agitation. Secured wash plate and tested. Unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Richard
Job Details: 02/11/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for the range leaking gas. During testing found no leaks. Used bubbles and gas detector. Found no gas leaks at any of the fittings . All functions tested good complete
Near Killeen, TX 76549
Tyler
Job Details: 02/11/2021
MICROWAVE IKEA IMBS104GSS02 Arrived on site for built in microwave needing previously diagnosed control panel. After installing the new panel I was able to get almost all features on microwave to function including heating and other hardware components but the new control panel and previously installed display both would randomly power or stop functioning fully. I couldn’t find any loose or damaged wires. Spoke with SW then called techline and was informed that the issue could be a “ping-pong” electrical issue bouncing between previously installed parts as well as recently installed panel. They recommended we replace both main controls and panel all at once to help insure the problem doesn’t keep reoccurring. Office to reschedule once availability of parts is known. Sr7729985981; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec) and 1 W11196485 (cntrl-elec)
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found unit operating as designed. Provided customer instruct on sheets and towels causing no spin due to off balance. All checks good.
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite for complaint of vent hood too loud on high. Volume is normal compared to like models. Decibel reading taken by home inspector puts unit as out of range by 15 decibels. Called Chris with techline to document. #7729981418Sound is smooth and free of vibration. No recommendation for repair.
Near Austin, TX 78758
Scott
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KUDS35FXWH4 "Arrived on site , replaced dispenser. Ran diagnostics, all checked normal .No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to diagnose parts. Gained access to left door hinge. Removed bent hinge and installed new. Removed right door and installed new door and gasket. Added floor shim to right hand side and was not able to get completing aligned together.. Unit tested good and no water leaks detected.; ordrng 4 4387828A (FLOOR SHIM)s
Near Austin, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR GE PSS26SGPASS "Arrived on site for no cool. Found no traces of dye on evaporator,removed compressor cover found traces of dye leaking out of liner wall of refrigerator cabinet diagnosed leak in the internal walls
Near Austin, TX 78759
Scott
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDPE234GPS Arrived on site for dispenser not closing . Found spring in dispenser missing . Replaced dispenser. Tested unit all checked normal. No water leaks detected at time of service. Job complete
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
WASHER WHIRLPOOL ETW4400WQ1 "Arrived on site to install previously diagnosed parts. Upon arrival spoke with customer and customer decided they did not need temperature switch. Just inlet valve for overflow issue and to please subtract temperature switch from estimate. Did so, remove failed inlet valve and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived on site to inspect microwave door issues and heating issues. Upon further inspection, tested the unit by placing a cup of water inside and turning on 100% heat for 1 minute. Unit operated as designed. Compared to another microwave, this unit is 900 watts and the other is 1000 watts which the 1000W MW will heat faster than the unit in question. The door is operating as designed as well. Advised customer to allow it to slam closed per Whirlpool recommendations. I found the trim above the unit door damaged and will need to be replaced. Unit still operational.; ordrng 1 461968973241 (Trim)"
Near Leander, TX 78641
Lou
Job Details: 02/11/2021
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failing, I removed and replaced the control but could not test due to the customer waiting for an electrician to inspect the GFCI outlet/breaker. I advised the customer that once the electrical issue has been taken care of and theyre able to use the unit and if it fails to contact the office and schedule service. No lint and no gas leaks detected during service, job completed. Unit left unplugged for safety."
Near Leander, TX 78645
Lou
Job Details: 02/11/2021
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer error codes. Upon further inspection, I found the unit in flood mode with the drain pump on and would not turn off. I placed the unit in diagnostics showing error codes F3E1 & F8E3. Cleared the codes and attempted to continue with testing but the unit turned the drain pump on again. I disconnected the water level sensor and blew through the sensor tube. Tube was clear and once I reconnected the sensor the unit drain pump stopped and I was able to place the unit in diagnostics and test. Unit operated as designed. Made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78717
David Z
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW "Arrived on site to diagnose washer not running. Reset and got into diagnostic mode and found errors, F8E3 overflow F9E1 long drain. Unit seems to be stuck in overflow, and will not run or unlock. Unit is stacked in apt 9104. Need 2 man job to unstack, and ordering pressure switch, latch, control to resolve. Office to schedule 2 man. ; ordrng 1 W11322903 (Control) and 1 W11316246 (Pressure switch) and 1 W11316250 (Door lock) and 1 2manjob (2 man job)"