We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Gerry C
Job Details: 08/15/2022
Arrived to perform SP W11540964 - Special Project S17304. On inspection the unit has the steel washers installed. No further action required. No water leaks during service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Andice, TX 78628
Gerry C
Job Details: 08/15/2022
"Arrived onsite for wall oven not heating. Inspected unit and work area. Gain access to the oven and checked the verified supply wiring was good. Took off the covers to inspected the controller, found door switch connector that was unplugged. Plugged the connector in and tested the unit. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZB2
Near Georgetown, TX 78633
Gerry C
Job Details: 08/15/2022
"Arrived to inspect production issue. I found the unit was attempting to make ice and there was a minimal amount on the evaporator, but the pump was cavitating. In test mode I found the fill portion of the test was between a light trickle and steady drip and R/Rd the fill valve. Normal operation resumed and the unit produced a slab prior to departure, but it cycled the power completely off and then back in, denoting a failure of the lift/drain pump; ordrng 1 1901A (Lift/drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Waco, TX 76710
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near McGregor, TX 76657
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a refrigerator that need the back panel put back on. Inspected unit and work area. Was able to move a few refrigerant lines around to be able to place the back cover on and the unit was cooling as designed. No leaks reporting during operation. Car complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a washing machine that is making abnormal sounds during agitation. Inspected unit and work area. Confirm the customers complaint and phone noise coming from underneath the unit. Remove the cam and found the cam was partially worn causing the loud stripping and knocking sound. Replaced the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/15/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit not even attempting to cool. Checked the compressor and found it not even running. Checked pressures and found both sides at zero with the unit unplugged. Used nitrogen to find a leak at the left hand side of the compressor. Used one of the lokring fittings to lokring the compressor to the return line. Vacuum down the unit and found the unit held pressure for 20 minutes. Charged the unit and attempted to run the unit. Found the compressor still would not turn on. Checked all connections to the inverter into the compressor and found proper voltage going to the inverter but no action with the compressor. Spoke to CS and was advised to order the compressor for repair. Was advised to try and replace the inverter first prior to the compressor replacement but the office will need to schedule service for three hours due to ongoing issues and R600 unit. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11506610 (8 NK MS 00) and 1 W11578205 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Smithville, TX 78957
Joe Z
Job Details: 08/15/2022
Arrived onsite for 'Check Vent' - Dryer- ALREADY CLEANED OUT LINT AND STILL GIVES ERROR . Upon arrival ran diagnostics and got error codeF4-E3 restricted air flow. Inspected unit and found small amount of lint in blower. Found that the lint light only lights with vent hose on unit. Advised customer to to have entire vent cleaned not just the entry point. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXVY05
Near Austin, TX 78725
Joe Z
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed part. Installed new FC door gasket. Used heat gun to help form the new gasket. Door now seals correctly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78721
Joe Z
Job Details: 08/15/2022
"Arrived onsite for shaking violently with only one pair of pants. Upon arrival,maintenance has the machine in shop and out of apartment. Inspected unit and found unit still contain shipping bolts. Removed bolt. Inspected shocks and all are good. Could not test unit being that there were no connections available. Maintenance will be returning unit back to apartment and call us back if they need to. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Water Leaking from Door. Upon arrival inspected unit and did not find evidence of water leaking from dispenser. Ran unit on normal cycle and did not find leaks at drain pump, sump, or valve. I believe there was an oversuds condition being that there is only regular dish detergent present. Apartment management will contact tenant and call us back if issue continues.no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed parts. Replaced latch and strike. Test unit on auto cycle. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Smithville, TX 78957
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Broken or Missing Parts. Upon arrival found broken oven door assembly. As well as broken oven door trim. Need to order right and left trim pieces and screw and return with handle. ### ; ordrng 1 W10761018 (Trim,left) and 1 W10761014 (Trim, right) and 2 WP355214 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Joe Z
Job Details: 08/15/2022
"Arrived onsite for Refrig not cooling properly. Upon arrival, inspected unit and found lots of ice/frost build up on evaporator. Ran diagnostics and found open defrost sensor. Need to replace harness. Ordering harness, heater, ui, and control. . Let maintenance know to turn unit off for at least 24 hours with door open and with towels down prior to next visit. ### ; ordrng 1 W11546681 (Harness) and 1 W11518204 (UI) and 1 W11546610 (Heater) and 1 W11566891 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78748
Justin
Job Details: 08/15/2022
Arrived on site for a dryer not heating. I tested the unit and found it heating. The customer then stated that sometimes it takes longer to dry. I tested the airflow on the unit and it was bad. Upon further inspection I found the lint catcher full of lint. I advised the customer on cleaning this after every load. I informed the customer of my findings and they stated a handy man already came to clean the vents prior the last service in March. I advised them on reaching out to a professional that specializes in vent cleaning. I found the unit as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Justin
Job Details: 08/15/2022
"Arrived on site for a range that was throwing an F2E1 error code for shorted keypad. On arrival the breaker was off. I tried to test the unit and found the touchpad completely unresponsive, but the LED still worked. I inspected the UI harness and found it good. Per the tech sheet I replaced the console. The unit was now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Justin
Job Details: 08/15/2022
"Arrived on site for a refrigerator making a loud rattle noise when running. On arrival the customer stated that when they first got the unit the noise was constant and very loud. They found that over time it has gotten more and more intermittent, and that the noise has gotten quieter too. I test the unit and could not replicate the noise. I activated all fans and ramped the compressor to max, but no abnormal noise was present. I gained access to the back and found it normal. I observed the card board under the condenser and found it good. I could not replicate the problem at the time of service. I advised the customer on recording the noise if it occurs again. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KEBS277SSS
Near Austin, TX 78746
Justin
Job Details: 08/15/2022
Arrived on site to install previously diagnosed parts. I installed the new gasket and the unit was now as designed. Balance collected during last service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
Arrived on site for a refrigerator with the dispense pad not working properly. I tested the unit and found the pad not bouncing back into position. This indicates a broken pad. I installed a new pad and it began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
"Arrived on site for a washing machine that will start, but automatically go all the way to done right away. I put the unit into diagnostics mode and found the spin/agitate would hum but nothing would move. This indicates a bad cap. I replaced the cap and test the unit again. The unit was now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78745
Justin
Job Details: 08/15/2022
"Arrived on site for a washing machine with the UI not working properly. I test the unit and found when turned on the LED screen would glitch badly. I was able to put the unit into diagnostics, but not perform any steps due to the UI glitching badly, and I found several unresponsive buttons. This indicates a faulty console. I found the unit stacked in a tight closet. Due to this we will need a second tech to remove the dryer. I found the customer had the part needed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Kevin
Job Details: 08/15/2022
"Arrived on site and found center burner knob is broken replaced it and cooktop is not working properly. Only one knob prescreened, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and found washer Bellow has a piece missing at the bottom front where it seals against glass. Replaced it and ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/15/2022
"Arrived on site and found cooktop is working properly, customer states builder have not purged air from gas line and it took a while. Cooktop is working properly now sent a short video to KB/service management, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and replaced icemaker and found in cycled immediately and filled with water, recommended to homeowner that first batch of ice be discarded, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator and found control board is making noise, replaced control board per previous technician diagnosis. Refrigerator is no longer making noise. Found some ice inside freezer on drawer surface and recommended that refrigerator be defrosted this was likely due to a food item. Collected remaining balance, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78734
Kevin
Job Details: 08/15/2022
"Arrived on site and replaced heating element per service pointer W11540964, call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78734
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator, customer says they were getting over temperature alarm but it stopped four days ago. Spoke with SW, and techline. Went through all thermistor readings and higher temperatures were recorded but at this time refrigerator has been cooling properly. There is a small amount of frost on the rear panel of the freezer. Exposed fresh food evaporator and there is no visible frost pattern and drain is not blocked. customer says frost on the rear panel of the freezer section was worse and it has gotten better over time. Customers experience may have been due to an air gap in the freezer caused by food item. There is a box of frozen food that appears crushed. If issue continues it could be a sealed system, thermistor, or control problem. At this time there is no definitive part failure. 7734353081"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and inspected refrigerator and found a very thin airgap on the Mollian side of the freezer door. Found Mollian has a magnetic field that pushes gasket away. Removing power from refrigerator does not stop magnetic field. Spoke with techline, uploaded video on techline documentation onLine and will discuss on next visit7734361450.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Spicewood, TX 78669
Kevin
Job Details: 08/15/2022
"Arrived on site and found left oven door doesnt close straight, right hand side closes slower and corner sticks out farther than left side. Also found left front and right front burners are very slow to ignite even with a pan on top. Spark goes horizontally, spoke with CS and techline 7734361317. On return visit will need to reshape electrode before replacing parts. Other technicians have had success filing away corners on electroes, bending them upwards may also improve operation. Speak with KB if you do not understand already, also if service call 351232 is not scheduled at the same time, ask office if it has already been revisited/completed if not Call techline about the refrigerator.; ordrng 1 W11400264 (Glass door) and 1 W11390106 (Hinge) and 1 W11390125 (Hinge) and 1 W11318328 (Retainer) and 1 W11318335 (Frame glass) and 2 W11344539 (Burner head)s and 2 2 (Igniter electrode)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
Kimo
Job Details: 08/15/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78757
Kimo
Job Details: 08/15/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new dogs and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78727
Kimo
Job Details: 08/15/2022
Arrived onsite for washer that some issues spinning out clothes. Upon arrival I performed a diagnostics cycle and found that the unit operated as designed. Upon further inspection I found that the gearcase was leaking and the belt as cam showed signs of slipping. I replaced the gearcase and the cam and belt and tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Kimo
Job Details: 08/15/2022
"Arrived on site to check dryer for not heating. Found voltage, element, thermal cutoff all check good. Timer is not advancing. Schematic shows a motor and heater bypass switch but unable to locate them on the unit. There is something internal that is cutting power to the heating circuit. Unable to determine where power is lost. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite for mw that is making a loud buzzing noise when in use. Upon inspection I found that the unit is heating like it should. But theres a buzzing noise. Upon further inspection I found that the chassis raper was not installed properly/ loose causing it to vibrate against the chassis. I.also check the mag and found that it was good along with the wave guide all other high voltage components looked good too. I corrected the rapper and tested unit and found it the noise was gone. Unit operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?after doing so doing so I tested the unit and found that the unit operated as designed no leaks job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78665
Kimo
Job Details: 08/15/2022
Arrived onsite for dishwasher that is running louder that normal. Upon arrival performed a diagnostics test and found that unit was making and unusual sound when running and found skip steps in the diagnostics cycle and go to drain. I also advised customer that he needs to get a M&s sticker from whirlpool in order to cover and more repairs.; ordrng 1 W11416362 (Sump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Kimo
Job Details: 08/15/2022
Arrived onsite for refrigerator that is not cooling. Upon inspection I found that there was no frost pattern and the unit would kick off every time it tried to start and would do the same with new start device. I am ordering 1x ss 2hrs. ###. v.palatnyk@gmail.com ; ordrng 1 W11092625 (COMPRESSOR) and 1 W10836706 (Evap) and 1 Uv (Uv drier) and 1 Accessvalve (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not going into defrost, I removed and replaced the control box and thermistor with harness and tested. Unit is operating as designed. Using manufacturer approved silicone, I sealed the gaps in between the liner and chassis and openings of the doors. Also checked the back for damage per customer request and found the back cover dented inward on the right side. I removed the cover and found no parts damaged. I straightened the cover best I could No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Liberty Hill, TX 78642
Lou
Job Details: 08/15/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the previous RC door being defective, I removed and replaced the RC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dishwasher upper rack rollers. Upon further inspection, I found the upper rack rollers missing. I installed the rollers and tested operation and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2022
"Arrived on site to inspect refrigerator with lights not functioning. Upon further inspection, I found the FC mode use dim and all of the modules to the water box and the back module in the ice maker housing were dim and the front module in the ice maker housing was not working I removed and replaced the module and tested. Unit is operating as designed. I advised the customer of things to look for if they see that the unit is not operating properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Round Rock, TX 78681
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dryer door not staying closed. Upon further inspection, I found the door hinges had been bent outwards. I adjusted the hinges and tested the door and it is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Lou
Job Details: 08/15/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow using my vent tester and found the unit failed 2 tests for bad airflow. Removed the back panel and tested the element, cutoffs, fuse, and thermostat and found the thermostat and element bad. Removed and replaced the element and am ordering the thermostat. Scheduled return service for 08/18/22 and unit will be in model apartmentsee ATTENTION NOTES. No lint observed during service.; ordrng 1 WP3387134 (Thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11567348 (Main control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2022
"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11583303 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78739
Luis
Job Details: 08/15/2022
"Arrived on site for cooling complaint in fresh food section. Ran diagnostics weak air flow,thermistor reading off to refrigerator temp gauge diagnosed defective thermistors. Removed cover defrosted evaporator replaced cover assembly,reassembled unit changed defrost setting to basic.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 08/15/2022
"Arrived on site for oil on fresh food evaporator and loud odd noise from 3 way valve. Removed evaporator installed a new fresh food evaporator,removed filter drier while scouring the cap tube to be removed the 3 way valve cap tube snapped at liner. Attempted to remove cap tube from liner with no success,called tech support sent pictures to tech support per tech support whirlpool will contact customer Sr#7734359107"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78726
Luis
Job Details: 08/15/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 installed a service valve,pressurized system faint hissing noise in compressor compartment checked condenser weld joints found noise coming from around heat exchanger,wiggled cap tube noise appeared to increase gave cap tube a slight tug and found broken cap tube called tech support sent picture to tech support. Per tech support unit whirlpool will contact customer SR#7734356074; used 1 W11506635 (Access valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78704
Luis
Job Details: 08/15/2022
"Arrived on site for cooling complaint in fresh food section,damper open good air flow,freezer cooling correctly,attempted to enter diagnostics main control kicking out of diagnostics and not entering diagnosed a defective control board. Replaced control board ran diagnostics passed changed defrost setting to basic.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS3
Near Austin, TX 78735
Luis
Job Details: 08/15/2022
Arrived on site. Found icemaker running through a double fill diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78731
Luis
Job Details: 08/15/2022
"Arrived on site for no lights. Diagnosed a defective led module,replaced freezer led module all leds working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78731
Luis
Job Details: 08/15/2022
Arrived on site for door issues. Found right side door not closing properly adjusted right side door hinge and bracket tested door operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manor, TX 78653
Matthew
Job Details: 08/15/2022
Arrived onsite for ice maker not producing ice properly. Upon arrival inspected unit. Found ice maker not completing full harvest cycle. Tray would not fully harvest then fill causing an overfill and chunks to form. Ice tray stuck in position. Replaced ice maker. Ran test 44 and harvest did complete. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher not heating properly. Upon arrival inspected unit. Customer stated dishes were coming out wet and was not used to that on previously owned dishwasher. Viewed recently completed load. Found water on plastic containers and utensils. Ran test to insure heating element is functioning. No error codes and element did energize. Instructed customer on water temperature, use of rinse aid, placement and material use. Unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. When checking unit found unit not secured/ anchored properly with hardware. Positioned unit for testing. Unit powered up, had no error codes and passed all testing. Appears to be that when the door is trying to be opened the whole unit leans forward and is tugging on the electrical connections. Not was not installed properly needs mounting hardware . Notified customer that the installation company will need to resolve the issue as the machine is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
"Arrived onsite for dishwasher with flashing lights. Upon arrival inspected unit. Found power off. Powered unit and tested. Ran diagnostics and found stored error code 8/4, 10/2 , 8/2. Inspected overflow tray. Cleared codes and tested. Diagnostics cycle passed. Ran normal cycle. Normal cycle running without issues. Did notice suds in the bottom of the tub. Unit hay have have over suds condition lead into the overflow tray. Instructed customer on detergent use and rinse aid. Ran express wash to clear residual detergent. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
Arrived onsite to replace faulty heating element under special Project S17304. Replaced element and tested. Unit is functioning properly. Customer has second dishwasher that needs service as well. Creating separate work order. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
"Arrived onsite for refrigerator door not sealing properly. Upon arrival customer said unit had multiple issues. Air was blowing through door area and the UI was glitching. Customer had video showing each instance. Inspected unit and could not find any signs of gaps or air leakage in door or seal. Claims air was blowing and making the flames on the range flicker and wave. Also found no signs of excessive frost buildup in the cabinet that would have suggested any air leakage. Check UI and is responsive. From the video appears customer was in test/diagnostics mode, not options mode for filter reset. Called tech line for assistance. Provided SR#7734300441. Could not duplicate any issues during visit. Unit is functioning as designed. Tech line suggested referring customer to customer service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
Arrived onsite for dishwasher making noise. Upon arrival inspected unit. Customer stated it sounded like spray arm was not spinning properly. Inspected loading. Found recently completed load had oversized lid that was impeding the arm. Instructed customer on proper loading to insure are could rotate freely. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78704
Matthew
Job Details: 08/15/2022
"Arrived onsite for range flame distortion. Upon arrival inspected unit. Tested and found all burners igniting and burning properly. Did not see any issues with flame height on any burner. Customer stated flames dance while the air is on. Notified customer that humidifiers and AC vents can cause flame distortion or discoloration affecting air gas mix or burning impurities. Customer also stated took over 20 min to boil a pot of water. Called tech line for assistance. Sent tech pictures of flame and recorded normal operation. When asked about boiling water tech explained, 2.5 quart @ 70 degrees will take about 20 min to boil. Provided #7734352408. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78731
Matthew
Job Details: 08/15/2022
Arrived onsite to service another appliance and found this unit falls in service pointer for special project S17304. Will need to order and replace heating element. ###. ; ordrng 1 W11537778 (Heating element)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78756
Matthew
Job Details: 08/15/2022
Arrived onsite for dishwasher blinking lights and not starting a cycle. Upon arrival inspected unit. As soon as unit was powered the indicator light would blink 6/1 error code. Tried clearing but would not. In normal mode UI was not responsive . Put in diagnostics and in test one buttons would respond. Unit would then revert back to blinking. No communication from ACU. Ordering control and UI for repair. ### ; ordrng 1 W11410065 (Control) and 1 W11412299 (Latch) and 1 W11416788 (Panel/UI)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Arrived on site for dryer making loud noise. Upon arrival confirmed complaint and sound. After further testing I found blower wheel broken causing noise. Replaced blower wheel the. Tested unit. Found noise gone and dryer functioning as designed. Call complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Find on site for refrigerator not cooling. Upon arrival confirmed issue and found a minor differences you still occurring. After further testing found the control in RC thermistor had failed. Replace both parts reassembled unit after clearing all ice and inform customer to give it 24 hours to stabilize the temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Arrived on site for refrigerator freezing items on rc side of unit. Upon arrival confirmed complaint found rc thermistor failing to give accurate resistance readings. Replaced thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2022
Arrived on site for dishwasher Not cleaning well. Upon arrival confirmed complaint and found f4e3 in diagnostics. Found motor failing to run with a full power supplied replaced sump asm. Reassembled and tested unit. Found no leaks during tests. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/15/2022
Arrived on site for dishwasher neeeding new element per SP W11540964 - Special Project S17304. Upon arrival confirmed issue and replaced element.found no leaks during tests. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/15/2022
Arrived on site for refrigerator not making ice. Upon arrival customer stated they had resolved issue and tried contacting whirlpool to cancel service. No fees collected no service preformed call complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Temple, TX 76502
Tyler
Job Details: 08/15/2022
Called customer regarding dishwasher and element repair. Customer instructed element had already been replaced with correct styled in previous repairs. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76504
Tyler
Job Details: 08/15/2022
"Arrived on site for dryer not heating correctly. Upon arrival confirmed issue. Found element, fuses, & stats all functioning within required specs. Found unit had clog in venting causing extended dry times. Found unit needs dvc to correct issue. Over all unit is functioning as designed. Instructed customer on dvc process. Call complete"
We serviced a
KENMORE FREEZER
Model 106.5776579
Near Lago Vista, TX 78645
Vincent
Job Details: 08/15/2022
Arrived on site to inspect refrigerator not cooling. Moved unit away from the wall and found that the start relay was burned up. R/R start relay and powered unit. Operational test good. No leaks observed during service.Payment ref# 4532762680
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lago Vista, TX 78645
Vincent
Job Details: 08/15/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to the heater element to replace it with the new and improved one. Tested unit and its now operating as designed, no leaks where observed during service. Job completed."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Leander, TX 78645
Vincent
Job Details: 08/15/2022
Arrived on site to inspect oven door damaged during installation. Door is warped and needs to be replaced. R/R door transferred components from old door to new one and the device is operating as intended.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Lago Vista, TX 78645
Vincent
Job Details: 08/15/2022
"Arrived on site for dishwasher, inspected unit and work area. Found friction pads for the door ripped. Replaced both pads and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KFGC506JSS01
Near Leander, TX 78645
Vincent
Job Details: 08/15/2022
Arrived to inspect the front burners putting out an excessively large flame. I found that the orifices were in the wrong place and needed to be switch. I switched them and the unit began operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model JDRP636HL01
Near Leander, TX 78641
Vincent
Job Details: 08/15/2022
Arrived to inspect range front left burner not igniting. I took apart the front cover and found the the harness that connects to the igniter was unplugged. I plugged the harness in and tested and the burner igniter began working as intended. Operational test good. No leaks detected.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Fischer, TX 78623
Andrew
Job Details: 08/15/2022
"Arrived on site to test until for buttons not working on console and adjustment knob not changing. Replaced main control, console and display controls. Confirmed parts covered under warranty. Unit is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leander, TX 78641
Vincent
Job Details: 08/15/2022
"Arrived on site to inspect frost build up in FC. FC temperature 3?, RC temperature 26? unit set to MFG recommended temperatures. I found that the FC was collecting frost near shelf rails, but I did not find any air gap openings in FC. Unit was tilted forward due to installation. Cleared ice from FC and realigned unit for better seals. I inspected the Freezer door and the door was sealing properly. Checked door gaskets and no tears were observed. Removed evap cover to inspect for ice build up and found no excessive ice build up on evaporator. Operational test good. No leaks observed during service.If issue persists we will have to order evap motor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 08/15/2022
"Arrived to inspect refrigerator not dispensing water. CX reports that ice maker is still producing ice, but the water dispenser has stopped working. RC temp 25?. Unit was set to 33?. Adjusted unit to MFG recommended temperatures. called tech line and spoke with Travis SR#7734353799 and explained the situation of the water line freezing for the second time, he recommended to use perma gum to seal and the water line inlets and around the icemaker fill tube. Removed water line from cabinet and inspected for any splits and it was good. Removed ice build up in the line and reinstalled. I then tested unit and its now dispensing water as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Vincent
Job Details: 08/15/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater and replaced with new and improved one. I then IEntered in diagnostics and then tested, unit is now operating as designed. No leaks where observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blanco, TX 78606
Andrew
Job Details: 08/15/2022
Arrived on site to test unit for not completing wash cycles. Rand normal cycle and found in sense mode unit attempted a couple times to rotate tub but failed(had full load of towels). Replaced bad run cap unit now appeared to run as designed but not filling properly. Replaced valve assembly and control as a precautionary. When attempting to test again whole home lost water so unable to run diagnostics cycle. Advised customer to test and monitor. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Blanco, TX 78606
Andrew
Job Details: 08/15/2022
"Arrived on site to replace previously diagnosed sump and motor. Replaced parts, unit working as designed. No keka detected. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Blanco, TX 78606
Andrew
Job Details: 08/15/2022
"Arrived on site to test unit for flames too high on front two burners and slight hissing sound from LF burner. Inspection conversion was done correctly. Replaced orifices and adjusted flames, tested unit, unit working properly. Found AC air register above range pushing gas to back side of burner when on. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Blanco, TX 78606
Andrew
Job Details: 08/15/2022
"Arrived on site to test unit for only showing 2 mins and shutting off afterwards. Found customer was pressing drain but when powering on and drain was running for 2mins. Advised customer to either press desired wash setting to wake unit up or press start button then select cycle. Ran diagnostics, unit working as designed. No leaks detected.
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Blanco, TX 78606
Andrew
Job Details: 08/15/2022
"Arrived on site to test unit for leash stuck underneath agitator. Removed leash, unit is working as designed. No leaks detected.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS01
Near Johnson City, TX 78636
Andrew
Job Details: 08/15/2022
"Arrived on site to test unit for not cooling properly and no ice production. Found what appears to be a restriction in evap as frost pattern not ideal or complete through evap. Recommend replacing compressor and installing dye drier, access valve and running nitrogen through system to rule out internal leak. Ordering sealed system components. ###. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Niederwald, TX 78640
Andrey
Job Details: 08/15/2022
"Arrived on site to test unit for excessive shaking, tested unit found broken leveling feet and the cabinet is damaged will not be able to fix the issue without replacing the cabinet, cabinet is considered a cosmetic part and unit is past its 30 days, provided customer with whirlpool customer service number, if customer gets concession, we will need to order cabinet, badge and feet, at this time job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2022
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Marcos, TX 78666
Andrey
Job Details: 08/15/2022
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater,tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Andrey
Job Details: 08/15/2022
"Arrived on site to test unit for burning smell, tested unit found all components running properly, heated unit to 400, no unusual smell detected, heating element is cycling properly, customer also stated that unit will no turn off on console sometimes, provided customer with Wi-Fi team number, advised customer to call and have them upload proper update, advised customer that unit is safe to use and what ever smell they were smelling is no longer there, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Andrey
Job Details: 08/15/2022
"Arrived on site to test unit for damage to cooktop, tested unit found multiple scratches, replaced cooktop, tested unit, all burners are igniting, job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830DP01
Near New Braunfels, TX 78132
Andrey
Job Details: 08/15/2022
"Arrived on site to replace previously diagnosed UI, replaced console powered on unit, heated to 350, no errors are returning, advised customer that if error comes back, a control will need to be replaced as well and there will be extra charge, unit is running as designed job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 08/13/2022
"Arrived on site to inspect wall oven temps off 40 degrees. Upon further inspection, the customer advised that they recently had their yearly inspection and was told the unit oven temps are 40 degrees too hot. I placed he unit in diagnostics showing error code F6E4 and the unit is connected to wifi. When I went to replace the main control, per error code, I found I had the wrong part packaged in the correct packaging. I advised the customer and am ordering the main control and scheduled return service for 08/22/22. ; ordrng 1 W11261167 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Pflugerville, TX 78660
Gerry C
Job Details: 08/13/2022
"Arrived to inspect noise. I found the noise was intermittent and isolated it to the safety label on the power cord. I removed the label and tested and the issue was resolved. During inspection, I found the FC door starting to warp and it is likely the gasket will not seal in eventuality. The right RC door gasket was torn and will require replacement. Office to order FC door and RC door gasket and contact the CX to arrange return service. Operational test good, no leaks observed during service. ; ordrng 1 W11435351 (FC Door, SS) and 1 W10830274 (RC Door Gasket)"
We serviced a
KENMORE WASHER
Model 110.499626
Near Georgetown, TX 78628
Gerry C
Job Details: 08/13/2022
"Arrived to inspect broken hinge. I found the lower guide and timing arm had broken and removed and replaced the hinge assy. I aligned the door and tested. Operational test good, no leaks observed during service.
We serviced a
KENMORE DISHWASHER
Model 66514759N510
Near Georgetown, TX 78628
Gerry C
Job Details: 08/13/2022
"Arrived to inspect unit not responding to commands and entered service test mode, F5E1 and F8E1 codes stored. I had slight difficulty getting the unit to respond to commands and after wiping the controls, the issue was greatly reduced. The unit completed service test mode with all functions present and did not generate any errors during testing. The door had a slight contact on the left side and after light adjustment to the left leg, the issue was resolved. Operational test good, no leaks observed during service.