"Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. Tested the unit and diagnostics and found an F3 E0 (oven sensor open or shorted) and F6 E1 (over temperature during cooking) error codes. Check resistance on the oven temperature sensor and found it out of range; ordrng 1 WPW10245259 (Terminal block)"

"Arrived onsite for customer complaint of unit not making ice, found failed grid cutter, failed reservoir drain pump, and condenser needed cleaning. Ordering parts and will clean on next visit. ; ordrng 1 2313851 (Pump)"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and checked voltage to the unit. Found proper voltage. Attempted to remove the front cover and was unable to get the user interface off even with assistance from other text and SW. Was advised that we would need to break the user interface off in order to gain access. It was advised to order the user interface and all heating components that could be causing this issue. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 Research (UI) and 1 DC96-00887C (Thermostat) and 1 DC47-00015A (Thermal fuse)

Arrived on site for a microwave that is tripping the breaker and the microwave fuse. Inspected unit and work area. Confirmed the customers complaint and the customer advised that he has replaced several parts on this unit due to ongoing issues. Removed the control panel and checked the door switches. Found that the monitor switch was stuck in a closed position. Also found the fuse blown. Was able to fix the switch but do not have the fuse on hand. Ordering both parts in the office will need to contact their warranty for authorization and set up a reschedule date with the customer of authorization is given.; ordrng 2 5304509451 (Fuse)s and 1 5304509459 (Monitor switch)

Arrived on site to test unit for fan not working. Test unit and found motor locked up. Will need to replace new vent motor will need 2 man ; ordrng 1 WPW10294026 (Motor) and 1 2man (2 man) and 1 2hour (2 hour)

"Arrived on site for range control panel damaged and oven temperature -25? off. Inspected unit and work area. Found cooktop scratched (see SD-QUICKPIC). Found both end caps and side panels damaged (see SD-QUICKPIC). Returning control if damaged from panel. Was not able to disassembled to inspect for more damage, would have not been able to reassembled due to damages. Off to schedule return when ETA is available on all parts. Calibrated unit up 25? and spoke with customer calibration. ; ordrng 1 W11175876 (Cooktop) and 1 W11511579 (Control) and 1 W11130372 (Left end cap) and 1 W11130379 (Right end cap) and 1 8272473 (Upper rear cover) and 2 W10162245 (Side panels)s"

"Arrived on site to inspect dishwasher not not staying open. Upon further inspection, I opened the door and found it opening too fast and not stopping as it should when barely opened. I found the friction pads were missing from the hinges. I installed one pad (WP8268961) from my van stock and am ordering the other and scheduled return service for 06/04/22 as 1st call. No water leaks observed during service.; ordrng 1 WP8268961 (Pad)"

"Arrived on site for dishwasher,inspected unit and work area. Tested unit and had poor water flow. Tested water pressure from main wall valve and it was good. Found bad water valve. Replaced it and tested. Unit is now operating as designed. No leaks observed during service job completed.; schdld next appmnt for 6/15 WED PM"

Arrived on site for a dryer throwing an F9E2 error code for drain assembly failure. Upon arrival the customer stated that the unit will run for a minute or two and then the time will quickly start to count down. When it hits about 1:30 it will just stop. They also found they cannot change the time. I tested the unit and was able to replicate the failure. I also found the UI making abnormal noises. I gained access to the control and verified the connectors were good. I then gained access to the pump and found everything good. This indicates a bad control needing to be replaced. Due to the noise I will also replace the UI. I am ordering both parts. Office to reschedule. ; ordrng 1 W11331944 (Console) and 1 W11565028 (Control) and 1 W11409002 (Control Foam Pad)

"Arrived onsite to install previously diagnosed pats. Upon inspection of new pat found that the console was not parts of the console, but the control and it was not brought with me. Customer wants to reschedule. Off to reschedule.; O-emld tckt"

"Arrived on site for a refrigerator that was not making any lights, the LEDs on the panel werent lighting up, and the door was not sealing properly. Upon arrival the customer showed me how the dispenser blue LED lights are no longer working, and how there is a light coming through and a gap at the top of the mullion when you close the door. I found the mullion and door sagging a bit for the mullion to not lay flush with the top of the chassis. I checked temps and found them good, and could not find any frost build up. However, I could see a clear path into the fridge through the top of the mullion. Due to this I am ordering the mullion and door raisers to install on the left RC door. I am also ordering a new dispenser UI to install. I also found the IM icing over and per the IM service pointer the IM kit needs to be installed. Ordering all parts and the office will need to get autho and reschedule. ; ordrng 1 DA82-02696A (IM Kit) and 1 DA92-00965A (UI) and 1 DA97-17452A (Mullion) and 1 DA99-04158A (Door Raiser)"

"Arrived on site for a washing machine making a loud noise. I tested the unit and found an very loud screeching/banging noise while in spin. I gained access to he bottom of the unit and found significant rust and oil. This indicates a faulty gearcase, bearings, and drive assembly. Ordering all drive assembly components to replace. Office to reschedule as a 2 hour job and get authorization. ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 285203 (Bearing Kit) and 1 2Hour (2 Hour) and 1 Autho (Autho)"

"Arrived on site and found heating element has failed, also found vent to the exterior is PVC, explained that PVC has a maximum temperature rating of 140 degrees. Dryer exhaust output can range from 130 to 165 degrees. PVC can buildup a static charge that can ignite lint buildup and cause a fire. Homeowner should have vent replaced by time of return visit.; ordrng 1 WP3387747 (Vent)"

"Arrived on site and found counter light is continuously on, light button on control panel is unresponsive, relay on control panel is stuck in on position a new control board will be needed to correct issue; ordrng 1 W10810046 (Control)"

"3138 gate code. Arrived on site for water leaking. Turned on water source found water leaking from knuckle on water line from valve to filter,ordering a new water line ; ordrng 1 W11533506 (Tube water)"

"Arrived on site. Installed test starter compressor locked up diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to test unit for unit not washing. Test unit and funky shutting off due to unit not draining. Removed drain motor and found glass stuck in drain pump. Removed glass test unit and Unit test good job complete.

"Arrived onsite for customer complaint of unit shutting off and on, found failed control, I replaced control, unit tested good."

"Arrived onsite to replace door and couplers, after replacing, unit tested good."

"Arrived onsite for customer complaint of right oven not heating up to proper temperature, found failed control, I replaced control, unit tested good."

"Arrived onsite for customer complaint of unit not fluctuating heat on FR burner, and complained about all the burners not adjusting properly, I found unit working as designed."

"Arrived on site to test unit for water dripping along back wall of RC. Found moisture collected along walls in RC. Gaskets are sealing good. Found gap between linear and facia all around RC doors and FC door. Filled gap with silicone, removed ice maker and nature rear gasket is sealing properly and not damaged. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts, tested unit water is now heating as designed, control was not needed, job complete"

"Arrived on site to replace previously diagnosed filter housing and valve, replaced filter housing water is now dispensing, valve was not needed, adjusted

"Arrived on site to test unit for now advancing in cycles, tested unit found a big Lego block stuck in cam shredding if off,

"Arrived on site to replace previously diagnosed basket, replaced basket tested unit unit is still has excessive vibration, replaced gear case put unit into drain spin cycle, customer stated that it is way better now, advised customer that these unit do have a vibration but this is within normal ranges, unit is running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control kit and thermistor, replaced control kit exposed evaporator and noticed that evap harness has a failed bi-metal, replaced evap harness, verified that defrost heater is engaging, unit now is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found 120VAC at filter board in and going out, but control not receiving voltage, found shorted cavity sensor, replaced sensor, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for ice buildup on ice maker, thawed out unit and found water was leaking behind the ice compartment back wall, warm air leak into ice compartment causing ice maker to freeze over, the service kit has already been installed on this unit, got approval to replace service kit but incorrect service kit was ordered, sealed in the air leak with silicone advised customer to monitor and if issue returns, will need correct service kit, and will also need 2 hours, no leaks detected job complete"

"Arrived onsite for not producing ice and found u it had ice obstruction of fill arm removed obstruction. Unit is now operating as designed. All checks good. Pop puts unit in warranty, see pic."

"Arrived on site for range, inspected unit and work area. Inspected unit and found door handle lose and hinges of place. Adjusted hinges and handle. Unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site to diagnose a washer that is making unusual noise and not cycling properly. Found gearcase grinding when agitating, cam and belt causing sqealing noise, and suspension worn. All previous listed parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11396716 (Suspension)"

"Arrived on site. Unit not cooling in both compartments,unable to remove unit from enclosure,owner will need to have unit removed from enclosure by return visit; ordrng 1 TCA38151706 (Compressor) and 1 Jig (Jig) and 1 ADH73150208 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2hrs)"

"Arrived on site for door closing issues. Found broken clip on mullion rail,ordering a new mullion rail; ordrng 1 W11455378 (Mullion)"

Arrived on site to replace previously ordered parts for washer. Upon arrival found new strike damaged. Reordering part and return set for 6/8. ; ordrng 1 W11457841 (Strike)

"Arrived on site for no ice. Ran diagnostics,no errors ran harvest passed,ran fill no water,removed housing found frozen water line found wires disconnected on heater foil,ran fill tube heater test found lights flicking,checked voltage and voltage drops with flicking called tech support per tech support need led driver control.; ordrng 1 W10804160 (Led power supply) and 1 W10760808 (Heater)"

Arrived onsite and found compressor binding and overloading the start relay. Ordering the compressor and and drier and access valve to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

"Arrived onsite and replaced control for unresponsive behavior. Found drain pump not operating. Tested drain circuit with techline and found pump ohm 1.5 ohms indicating a shorted pump. Replaced drain pump, but new control was damaged out of the box and unresponsive. Techline recommended replacing the control and letting unit sit plugged in with out any stimulus for at least 3 minutes. Ordering control to repair. I do not see evidence indicating the gearcase has leaked or failed. ; ordrng 1 W11419171 (Control)"

"Arrived onsite and found frost on evap blocking airflow and causing fridge temp issue. Ordering pertinent parts. Customer scheduled for return service Wednesday, will defrost prior to service. Run without heater if no available. ; ordrng 1 W11546681 (Harness) and 1 W11546610 (Heater)"

Arrived on site to replace valve. Replaced valve test unit and when you hit start the time goes to 2:49 the. It changes to 8:01 then minutes go by then it goes back to 2:49 called Techline and per Techline order new control board sand ui and replace sump and motor. Sr#7733791777; ordrng 1 W11572097 (Control board) and 1 W11579550 (Ui) and 1 2hourjob (2 hour job)

"Arrived onsite for customer complaint of ice maker not producing ice, found freezer section at 16-27 degrees, found RC at 38 degrees, found sealed system leak. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 WR87X10111 (Compressor w/drier) and 1 Cnote (Auth) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 W10913906 (Access valve) and 1 WR85X10087 (Evaporator)"

Arrived onsite for LID LOCK BROKEN AND LID WON'T LOCK. Upon arrival Mrs. handed me the broken plastic piece. Inspected unit and need to replace strike. Ordering strike. Office to reschedule. Mrs. Would like ETA; O-emld tckt

"Arrived on site and found prescreened socket is broken in the box, replaced control board but power is still constantly being sent to socket. Will need a new socket to correct issue and will also bring back harness per SW.; ordrng 1 W11524029 (Socket) and 1 W11452636 (Harness)"

"Arrived on site and found refrigerator was not defrosted, refrigerator will need to be unplugged for two days and two towels put on the floor of the freezer. Once freezer is completely defrosted then parts can be accessed in order to be replaced. Will also bring back control box this and other prescreen parts will make up all possibilities for correcting issue.; ordrng 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)"

"Arrived on site for a refrigerator that is creating condensation in the refrigerator section. Inspected unit and work area. Confirmed to the customers complaint and found the door gasket not sealed at the bottom right hand corner. I did find that if I pushed in on the lower side of the door that the door would actually close but when I went to release it, door would pull out a third of an inch. Attempted to fix placement of the door hinges but was unsuccessful in getting the door to shut properly. Ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11374238 (RC Door) and 1 W11235133 (Gasket)"

Arrived on site to diagnose a range with pilot light not turning off. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time. ; ordrng 1 W11567348 (Control)

"Arrived onsite for Unit shakes heavily when in use . Upon arrival inspected unit and found suspension completely shot. Replaced suspension. Ran unit on diagnostics and got 2 error codes, F5-E1 lid switch fault and F2-E1 stuck key. Replaced control now able to get into manual test. Lid switch failed. Am not able to proceed to any test with motor due to lid switch failure. Need to order lid switch and return with all other parts.office to reschedule ; O-emld tckt"

"Arrived on site for a dishwasher leaking. Upon arrival the customer was having a plumbing issue and the water was off. However, they stated the unit was dripping from the float switch area, and had a plastic container with water in it that was under there. Due to this I am ordering the float switch components to replace. Before install the follow up tech needs to run a diagnostics cycle to verify leak. Office to reschedule. ; ordrng 1 WPW10346525 (Float) and 1 WPW10316267 (Standpipe)"

"Arrived on site for dryer not starting cycle. Inspected unit and work area. Measured incoming voltage at outlet and terminal block and found correct. Inspected control and found burnt relay (see SD-QUICKPIC). Measured resistance on fuses and element, no issues found. Will need to replace control. Schedule return for Wednesday the 8th. Spoke with customer on failure. ; ordrng 1 W11481107 (Control)"

"Arrived on site for stacked washer door not unlocking. Inspected unit and work area. Unable to get model and serial number, due to unit being stacked. Reached out to service team to identify unit and service pointer for issue to attempt to preorder parts needed. Will need 2nd tech on site to remove dryer to service unit. ; ordrng 1 W11574590 (CCU) and 1 W11574592 (Control) and 1 W10597311 (Pressure sensor) and 1 W10676317 (Pressure hose)"

Arrived on site to install previous diagnosed part. Found roller did not fit in housing. Found rear roller was order. Will need to order correct roller. Schedule return for Wednesday the 8th. ; ordrng 1 WPW10475495

Arrived onsite to inspect a range with cracked cooktop. Upon inspection I found the cooktop damaged. I found no signs of impact damage on the glass. See pix for what damage looks like. I am ordering 1x cooktop (black). Office to reschedule ; ordrng 1 W11175876 (Cooktop)

Arrived onsite for range powering on and off on its own. Customer has video. Stored error code for keypad failure and internal board failure. Ordering main control and keypad for repair. Office to reschedule.; ordrng 1 W10894098 (Control)

Arrived onsite for range element not functioning. Upon arrival customer stated LF burner not working properly. Only the inner coils are working not the outer duel section. Exposed element and found LF element visibly failed . Will need replacement. LF element was RWO. Tested other elements and found all working. Office to reschedule. ; O-emld tckt

"Arrived on site to test unit for not turning and not heating. Found previous company damaged door switch. Also found blown thermal fuse. Recommend replacing cutoff, thermal, heater and door switch. Need to run vent test to ensure unit is also venting properly. Office to reschedule. ; ordrng 1 DC47-00016A (Thermal fuse) and 1 DC96-00887C (DC96-00887C) and 1 DC64-00828B (Door switch)"

Arrived on site to test unit for loud noise and not cooling properly. Found FC evap completely frosted over. Attempted to acces evap but unable to remove foam cover without causing further damage. Advised customer to defrost to be able to properly diagnose. Took resistance of thermistors from control p5 connection and both thermistors reading open. Recommend 2hrs on return visit. Office to reschedule. ; O-emld tckt

Arrived on site for refrigerator not cooling.. upon arrival found temps at 55/0. Found no signs of defrost issues. Found all fans runnning as well as the compressor. Found large wet spot on back of unit behind the rc. Also found inner side of rc liner with same ice formation indicating liner void that cant be repaired. Will need findings reported to ahs of irreparable condition.; ordrng 1 Cnote (Needs ahs reporting)

"Arrived on site for dishwasher not operating. Upon arrival comfirmed polarity and power supply from outlet. Found fuse blown on acu. Tested ACU with fuse tester and found control failing. Found ACU cant be reliably repaired. Need findings reported to ahs. Cal complete 8546514 control, 675813 fuse ; ordrng 1 8546514 (Control) and 1 675813 (Fuse) and 1 Cnote (Needs ahs reporting.)"

"Arrived on site for microwave not starting/heating. Upon arrival confirmed complaint. Found unit had stable power supply. During disassembly found multiple parts had grease build up and were cracking/breaking found all upper two door switchs failing, ui panel had broken mounts causing door not to shut fully. Also found hook latch broken with door switchs falling off. Found wall mounting bracket starting to detach from wall. Couldnt test unit further in current state. Due to current condition and amount of wear unit has taken, a safe repair cant be reliably done. Would need findings reported to ahs. Call complete ; ordrng 1 5304473811 (Overlay) and 1 5304473813 (Touch control) and 1 5304473818 (Panel) and 1 5304440289 (Latch hook) and 1 Cnote (Needs ahs reporting/cant guarantee safe repair)"

"Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found a massive ice blockage completely covering the RC ev coil. Found unit was also causing deli drawer not to fully close due to ice blockage. After testing RC/FC thermos and found the following results: Rc 7.1k, fc 12.7k. Temperatures on arrival were at 60? and 20? in RC and FC. Called techline and spoke with Drew sr#7733794340. Was instructed due to condition of you unit the following parts we need to be ordered fromService pointer: w11092686, Food grade rkv, drip pan, hv control, ui control, thermistors, and harness. Office to reschedule once availability of parts is known and defrost has been performed; ordrng 1 W10843055 (Hv control) and 1 W11457241 (Drip pan) and 1 w11092686 (Parts from service pointer) and 1 Unknown (Food grade rkv) and 1 Unknown (Shims) and 1 Cnote (Please read att note for rescheduling)"

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from tub. Tub is damaged ordering new tub. ; ordrng 1 W11513977 (Tub) and 1 2hour (2 hour)

"Arrived onsite for customer complaint of noise issues and not making ice, found failed compressor and possibly condenser fan motor. Ordering compressor, filter drier, access valve, and fan motor ; ordrng 1 WPW10605286 (Compressor) and 1 W10913906 (Access valve) and 1 Cnote (Non UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 Cnote (Office to reschedule) and 1 W10124096 (Condenser fan motor)"

"Arrived onsite for customer complaint of unit making noise, found noise coming from compressor, internally, will need new compressor. Ordering parts. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS TECH) and 1 Cnote (Office to reschedule) and 1 W10913906 (Access valve)"

Arrived on site to replace both FC and RC door gaskets. Removed FC gasket and door linear was cracking. While replacing FC door gasket linear kept cracking every 1/2 or less. Heated linear edges with heat gun to prevent cracking but no success. Cracks are preventing gasket from locking into place properly causing gasket to pop right off. Recommend replacing both doors for proper repair. Office to reschedule. ; ordrng 1 LW10599404 (RC door) and 1 LW10599407 (FC door)

Arrived on site to test unit for constant draining and door staying locked. Was able to get door to unlock and stop drain. Ran diagnostics and found no functions turning on. Tried running regular cycle but same results. Unable to fully diagnose due to dryer being on top of washer and space would not allow dolly to be used safely. Customer stated they would remove dryer before returning visit.

"Okay test unit for no drain, tested unit found ceased drain pump, replaced drain pump, tested unit, unit now is running as designed, unit has stops missing , ordering track stops, office to reschedule ; ordrng 2 WPW10082861 (Stops)s"

"Arrived on site to test unit for ice buildup top right corner, tested unit found, frozen ball of ice around capillary tube, and only one coil of frost on the Evaporator, spoke to senior sealed system tech, will need foam duct,compressor,evaporator,dye drier,access valve and nitrogen kit, ordering parts office to reschedule ; ordrng 1 W10919804 (Evaporator foam duct) and 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (UV dryer) and 1 Nitrogenkit (Nitrogen kit) and 2 W11506635 (Access valve)s"

"Arrived on site. Removed evaporator cover found broken heater coil,replaced heater coil.

Arrived on site to replace previously ordered parts for refrigerator. Sprayed evaporator with bubble solution prior to replacing compressor. Found refrigerant leak on bottom center of evap. Took picture and contacted tech line. Tech line verified issue and evap is not serviceable. Advised customer on findings and that customer service will call to resolve claim.TravisFile# 7733792670

"Arrived on site for damaged door. Installed new fresh food door and nameplate,checked door seal good,had customer verify appearance."

Arrived onsite to install previously diagnostics pat. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.

"Arrived on site to test unit for oven not heating. Found broken igniter. Customer stated unit is brand new and havent had a chance to use. Replaced igniter, tested unit to 350, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for broken outer glass. Replaced outer glass door, tested unit, unit working as designed. Job complete."

"Arrived on site to replace control from previous diagnosis. Replaced control, console is now receiving proper voltage but not responding. Replaced console and jumped personality as per techsheet. Unit now working as designed. Ran diagnostics multiple times with no issues.

"Arrived on site for no ice. Ran diagnostics open thermistor on icemaker,installed a new icemaker ran harvest test passed,ran fill test passed."

"Arrived on site for not dispensing ice. At time of visit ice dispensing,tested ice dispenser multiple times unit working"

Arrived onsite for to install previously designed pats. Upon arrival I installed new terminal block and repair harness with electrical repair kit. Tested unit and found unit operating as designed. Job complete.

Arrived for refrigerator with water/ice in bottom of this freezer. Upon inspection I found that the drain tube was clogged I removed clog and found unit operating as designed

Arrived onsite for range oven not closing. Upon inspection I found that the right side hinge was broken. I installed new hinge and tested unit and found unit operating as designed.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new harness and fuse and tested unit and and found unit operating as designed. Job complete.

"Arrived on site to install previously diagnosed parts. I ohmd out all major components and found the cap bad. Upon further inspection I found the latch physically broken. I replaced the cap, latch, UI, console, and control. I called the WP safety team and spoke to Lauren and received SR# 7733675381. I then cycled the unit five times in order to sync, but the UI became unresponsive. I called techline and spoke to Orlando and received SR# 7733794899. I walked Orlando through the repairs, and how the blow out on the control burned out the UI too. Orlando stated that per the SP W11498806 you have to replace the UI first in order to sync it to the original control. However, if the original control is damaged and unusable along with the UI then this is not possible.

Arrived onsite for dryer with no heat. Upon inspection I found that the T-fuse had blown. I replaced fuse and tested unit and found unit operating as designed.job complete

"Arrived on site inspect refrigerator temps. Upon further inspection, I tested temps in the FC=51 degrees & RC=55 degrees. Being as the unit recently had a sealed system repair, I tested system pressures with my gauges and found the system equalized. I went to place the unit in diagnostics and using my ultraviolet light, I found dye in the evaporator pan and in the RC drain tube. I removed the RC evap cover and found dye with refrigerant in the drip pan. I found the RC evaporator had a leak at the cap tube. Also found the RC evaporator defrost thermistor was bad. I removed and replaced the compressor, access valve, UV dye drier and RC evaporator and vacuumed the system. Pressures held good. I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test #4. At the end of testing, the unit was operating as designed and the evaporator had a good frost pattern. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised the unit does not complete the cycle most of the time but will complete some cycles. Ran the unit through diagnostics and found an F6 E3 (over suds/air in pump), F6 E6 (incoming water temperature below 65?F), and F8 E1 (long drain) error codes. I ran the unit through an auto test and the unit ran as designed. Opened up the dishwasher and checked the resistance on the ohWI thermistor. Found it within range. Spoke to SW and was advised the issue at that point could only be with oversuds in and with incoming water temperature to the unit. I did find that the dishwasher was not pulling in hot water during the cycle and found hot water took a really long time to get to the kitchen sink. After running another test cycle, found excessive suds after getting hot water to the dishwasher. Advised the customer to run hot water to the sink prior to running a dishwasher cycle and to try to remove the excess suds from the dishwasher before further cycles. Was advised not to make any further repair at this time and the unit is working as designed. Call complete."

Arrived onsite and found unit operating properly after restoring water supply to it. Tested unit. All checks good. Provided customer instruct on operation.

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Disassembled the dryer and tested all heating components. Found the element open. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for an ice machine that is still not making ice. Inspected unit and work area. Found the unit running but the evaporator plate not making ice. Hooked up my gauges to the unit and found the pressure equalized at 45 psi. Went ahead and charged it back up to 55 psi on both sides and ran the unit. Found the unit reaching 125 psi and two psi on the low side. Ran unit through an icemaking cycle and the unit did not harvest the ice due to a hanging evaporator thermistor. Fix the evaporator thermistor to sit on top of the evaporator plate line. The unit went through another icemaking harvest and the unit harvested ice as designed. Spoke to CS and was advised not to make any further repair and to wait and see what was going on. The customer requested that we contact whirlpool as well. I called Whirlpool Techline and spoke to Robert SR# 7733792104. He advised the same thing based on the findings of the unit. He advised that if the issue persists after recharging the unit, then it would need another sealed system repair but do you have the customer contact back it further issues persist. Call complete."

Arrived onsite and replaced the freezer LED module which had shorted. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and found broken adjuster. Replaced both upper adjusters using kit. All checks good! Unit is now operating as designed.

Arrived onsite for not spinning out clothes off balance loads. Found customer primary load is washing bedding every day. Advised customer on high rate of clumping and off balance with bedding loads. Advised on adjusting the balance manually and running. Drain and spin cycle. All else checks good.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the unit door and it opened very fast. I found the left hinge cable had come off. I pulled the unit out and found where insulation had gotten tangled in the cable/spring and the cable had gotten wrapped around the pulley causing it to fray. I removed and replaced the left hinge cable and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range leaking gas. Upon further inspection, the customer advised that the unit is not leaking gas, but the cooktop doesnt work. I found the display blank and the gas turned off. I turned the gas on and then found the display on and scrolling to check the cooktop knobs are in the off position press Start. I tested the cooktop burners and nothing happened. I then pressed could hear the safety valve click and the burners all began to operate as designed. I advised the customer that they had a surge or power outage recently that caused the unit to go into a safety mode. I went into tools and turned the energy save mode off. I placed the unit in diagnostics and checked for error codes and found none. When I took the unit out of diagnostics, I demonstrated the customer how to get the unit out of safety mode when the control begins to scroll, I advised to press the button and listen for the click. Once they hear the click the cooktop will be available for use. I used the ga sniffer prescreened for todays service to check for any gas leaks and found one. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator ice maker in the freezer not working. Upon further inspection, I attempted to test the ice maker using my jumper wire from points T-H and it failed to harvest. I found the shut off arm had come out of of the shaft and the ice maker was in the off position. I adjusted the arm and placed the ice maker in the on position and the ice maker is operating as designed. I advised the customer of my findings and demonstrated how to re-install the arm should it happen again. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven not working. Upon further inspection, I tested the oven on Bake at 350 degrees. I could hear the control relay click, but not showing voltage to the ignitor. Tested the ignitor and it was out of range. I removed and replaced the main control and ignitor and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to test unit for bottom vent not staying on. Found bad screw replaced screws test unit and unit test good job complete.

Arrived on site to test unit for oven not working test unit and found frozen screen. Reset unit and unit started working job complete.

Arrived onsite for NEEDS THE ELEMENT TESTED AND RECALIBRATED. Upon arrival found unit is a gas range and could not locate model and serial number. Test both top and bottom ovens. Bottom oven preheated and operates as designed. Top oven is averaging 20 degrees too cool.calibrated unit to be closer to 350. Job complete

Arrived onsite for Dryer needs to be rebalanced on pedestal as it is not level.. upon arrival found that unit just needs an install repair due to dryer being 3 inches from floor line. There is no repair I can do to raise unit 4 inches to clear cabinet door to open. Spoke with CS and there will be no charges made

"Arrived onsite for customer complaint of lights not working, found unit needed all modules replaced due to SP S84638, after replacing all modules, unit tested good."

"Arrived onsite for Not cleaning . Upon arrival Mr. showed me that detergent is not dissolving. Ran diagnostics and got 2 error codes F6-E6 in coming water temp, F8-E2 drain motor. Ran a diagnostics test and sump and motor is making a loud clicking sound and not pressurizing water correctly. Need to replace sump and motor. When draining , was able to drain correctly