Service History 346

Near , TX 78642
Lou
Job Details: 02/21/2021
DOUBLE WALL OVEN KITCHENAID KCGS556ESS02 "Arrived on site to inspect cooktop calibration. Upon further inspection, I found the actual unit being serviced is the wall oven. I corrected the model/serial number info on the ticket. Customer advised that the temps in the lower oven are off approximately 25 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. In the beginning, the unit temps were way off. Using a sensor from my van stock (W10859573), I removed and replaced the sensor and retested. Unit is operating as designed showing an average temp of 354.5 degrees. Job completed."
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found error and no function of the display. Ordering display and returning with control. Attempted reset but unit is not operating as designed. ; ordrng 1 W11297709 (Console)
Near Austin, TX 78730
David Z
Job Details: 02/21/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site and installed new fill tube and heater. Water still not flowing, so customer gave me a filter to use. Swapped filter for customer. Advised that if things stop again then we may need a pressure reducer. If we can remove filter to alleviate pressure we may be over pressured. On return if needed we can bring a valve and pressure reducer / line. All is working as this time, and verified ice maker fill. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to install previous diagnosed parts. Removed door and disassembled. Installed window pack and outer glass. Assembled door and reinstalled. Tested door operation. All tested good.
Near Austin, TX 78723
Matthew
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher leaking from bottom left corner. Ran diagnostics and cleared out previous error code. Ran diagnostics cycle and all passed. Ran regular cycle and let dishwasher run. After period of test, Could not duplicate the issue. No leaks from underneath or at gasket. Recommended to insure proper loading"
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite and found customer placing leafy green produce on every shelf. Temperature 45f in fridge and 3f in freezer. Settings are on warmest selection. Customer advised that produce freezes and spoils consistently. Advised customer that fridge appears to be operating as designed and advised that produce on every shelf is bound to freeze based on normal operation of unit. See pics.
Near Austin, TX 78748
Kevin
Job Details: 02/21/2021
DRYER WHIRLPOOL WED8120HW0 "Arrived on site and disassembled dryer and found blower wheel is breaking. replaced motor, blower wheel, and housing diagnosed by previous technician. After replacement ran dryer and could not hear any unusual noise, job complete"
Near Killeen, TX 76549
Tyler
Job Details: 02/21/2021
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer the customer stated push the start button was not operating correctly and that there was a noise sounded like it was coming from the dryer drum itself. Upon arrival I found the noise no longer present after or during repair. I did find the pts had fallen off it’s mounted bracket behind console. I was able to retest and verify switch was functioning but I found the thermal fuse behind dryer was shorted and not allowing the dryer to turn on. I was able to replace the thermal fuse and verify that unit is functioning as designed and fluctuating heat as designed. Call complete (used part number wp3392519, please refer to tech on further details of part)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing everything. Upon inspection found the UI not giving the correct thermistor read outs, ordering UI. Office to reschedule ; ordrng 1 W11114471 (UI)"
Near Austin, TX 78747
Kevin
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and replaced parts diagnosed by previous technician, job complete"
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2021
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer needing a previously diagnosed thermostat airflow fix. Upon arrival I was able to disassemble and then install the new thermostat needed and then reassembled the unit and was able to test and verify that the overall dryer is fluctuating the hide a low temps as design with no further issues I did however instruct customer that if they notice it was still taking too long to dry at this point that they would need a dryer vent cleaning before any further diagnosing could be done. Call complete
Near Austin, TX 78733
Leonardo
Job Details: 02/21/2021
OVEN JENN-AIR JJW2830WP02 Arrived on site to replace console and fan motors. Replace upper and lower motors. Test unit and unit test good job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 02/21/2021
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for unit not operating. Found unit not receiving voltage from outlet. Found outlet only providing 11volts. Tested unit on different outlet. Unit is operating as designed. Job Completed.
Near Temple, TX 76504
Tyler
Job Details: 02/21/2021
DRYER GE DWSR483EB3WW Arrived on site for dryer making a grinding noise according to the customer. Upon arrival I was able to disassemble the unit and found that the bearing glide assembly and felt lining belt that helped the front of the tub rotate were shattered just due to wear and tear in old age and due to the fact that the parts required are mostly plastic and overtime wear down a lot faster. I was able to verify that the unit is heating as designed and I was able to reinstall a new felt bearing glide assembly and felt. Then reassembled the unit was able to verify and test that the dryer is now functioning as designed and confirming with the customer that the noise they were hearing is no longer during customer satisfied with repair call complete
Near Elgin, TX 78621
Andy
Job Details: 02/21/2021
DRYER MAYTAG MGDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Temple, TX 76504
Tyler
Job Details: 02/21/2021
WASHER MAYTAG MVWC555DW1 "Arrived on site for washer making a grinding noise. Upon arrival I ran a diagnostics and found no error codes indicating why the washer would be making any loud noises other than the off-balance error code F0e5. After disassembling the innertube in gear places I was able to verify that the teeth of the inner tub that hold around the gear case were stripped out and he drive up was also broken and not holding the gear case correctly I also found that the wash plate was starting to come off of the gear case ; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 W10528947 (drive hub kit) and 1 W10586077 (basket) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s"
Near Little River-Academy, TX 76554
Cliff
Job Details: 02/21/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Arrived on site to replace previously ordered parts for refrigerator. Replaced water valve and filter housing and found little to no change in operation. Advised homeowner filter may be faulty or pressure low at wall connection. No further repairs can be done on the refrigerator to increase pressure.
Near Austin, TX 78745
Kevin
Job Details: 02/21/2021
WASHER WHIRLPOOL MVWX655DW "Arrived on site and inspected washer and found customers experience it leaking when not in use. Removed control panel and did not find valves leaking, inspected incoming water hoses and found it is leaking from this connection. Recommended to homeowner that hoses be replaced to correct issue. job complete"
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite and replaced the sump and motor. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/21/2021
RANGE KITCHENAID KFGG500ESS2 Arrived on site for Oven Not Clicking - Cooktop Working - Gas and Dual Fuel Range - PRE-ID Oven Control. Found both broil and bake igniters not lighting. Ohmed out gas valve. Checked good. Found control faulty. Removed control and installed new control. Bake and broil are igniting on click. No leaks detected. Job completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite for microwave heating but the timer not counting down. Upon inspection I found the unit had error codes store but it would not show me the code. I I cleared the error page and could not recreate any issues with the microwave but the resident showed me a video of the unit heating spinning and lighting but the display and timer was not moving. I am ordering a microwave control (W11110951) console (W11297728) for repair and returning with the interlocks, inverter and mag just Incase. Office to R/S due to part availability. ; ordrng 1 W11110951 (Micro control) and 1 W11297728 (Console)"
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
FREEZER WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit warm in both compartments and no frost pattern on the evaporator. Checked compressor and it showed .50amps. I found oil on the condenser line at the lokring indicting a leak in the system. I connected my gauges to my piercing pliers and pierced the drier and found barely any refrigerant in the system. I removed and replaced the drier with a UI drier and installed an access valve and a sleeve at the lokring location removing the lokring. Vacuumed the system and installed 5.0 ounces of R134a refrigerant and tested pressures. Unit is holding pressure and evaporator has a good frost pattern. Unit is beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed."
Near Austin, TX 78704
Leonardo
Job Details: 02/21/2021
OVEN KITCHENAID KOCE500ESS11 Arrived on site to test unit for no power. Test unit and found bad control board and console. Opened box for new board and wrong part. Ordering new control board and console office to reschedule. ; ordrng 1 W11179310 (Control board) and 1 W11093254 (Console stainless)
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for fridge over cooling and freezing items on the top shelf. Used permagum to seal a gaping issue allowing freezer air continually into top shelf. Provided customer advice on food storage shelf arrangement and temp settings to prevent feeezing problem. All checks good. Unit is now operating as designed.
Near Austin, TX 78737
Luis
Job Details: 02/21/2021
REFRIGERATOR GE PSCS5RGXCFSS "Arrived on site for no water from dispenser. Tested dispenser no water flow removed filter same issue,removed kickplate disconnected union,tested dispenser water flowing from valve to hinge connection diagnosed a frozen water line in the door,unit will need a new freezer door due to insulation void causing waterline to freeze ; ordrng 1 WR78X22328 (Frzr door)"
Near Austin, TX 78756
Scott
Job Details: 02/21/2021
DISHWASHER KITCHENAID KUDK03FTSS3 "Arrived on site for whistling noise when filling . Couldn’t duplicate noise . Did find due to low water pressure the valve was dripping in tub . At time of service , couldn’t duplicate drip . Did advise customer to monitor tub . If issue happens again recommend replacing valve . No other leaks detected at time of service.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator not cooling. When I arrived I found RC=38 FC=0 I found the control board would intermittently not display numbers and would just show a line. I was not able to put the unit into diagnostics mode. to replace the control and explained that I cant diagnose further until the control is operational I replaced the main control and programmed the unit. I was able to put the new control into diagnostics. I found all components working as designed
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker for error codes. I found E2 in test 56. Test3d the ice maker in test 57 and it failed to harvest. I am ordering the ice maker and hv control and office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 W11294907 (Ice maker) and 1 W10843055 (Hv control)"
Near Uhland, TX 78640
Robert
Job Details: 02/21/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on job for complaints of burners not working properly. Tested all four burners and found them working properly at this time.
Near Austin, TX 78735
Leonardo
Job Details: 02/21/2021
OVEN GE JTP18B0D1BB Arrived on site to test unit for unit smoking. Test unit and found element full of grease. Advised customer to turn unit on and let grease burn out. ; O-emld tckt
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBFC42FSS00 Arrived onsite for unit beeping found unit control was bad. Replaced control and tested unit is now operating as designed.
Near Austin, TX 78728
David Z
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site to follow up on refrigerator customer says is causing food to mold faster then it should. On arrival unit had some bottled water in RC. Customer said unit seems to run often. Nothing in freezer. Found no frost buildup on evap. Checked temps again and found RC at 27, and -1 freezer. On previous visit I had dropped temp in RC via test 6. Checked all thermistors and damper and found all working as designed. Could not verify any mechanical failures at this time. Unit seems to be working as designed and needs food in it to run less.
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived onsite for ice maker leaking. Upon arrival found unit ice maker was damaged in the rear having water escape out of mold. Replaced ice maker. Due to current water boil notice to keep unit clean didnt run. Let customer know to dump first few batches.
Near Austin, TX 78703
Leonardo
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to test unit for unit leaking. Test unit found leak coming from fill valve. Secured fill valve test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 02/21/2021
WASHER LG wt7200cw ON site and Found valve is leaking/stuck open.
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not operating. Upon arrival found unit was operating as designed.
Near Austin, TX 78757
Scott
Job Details: 02/21/2021
DRYER WHIRLPOOL WED7500GW0 Arrived on site for thumping noise . Found one of the roller wheels had flat spot . Replaced roller from truck stock . Unit is functioning properly. No lint build up at time of service . Job complete .
Near Pflugerville, TX 78660
Scott
Job Details: 02/21/2021
RANGE IKEA IGS900DS05 Arrived on site for upper oven not heating properly . Found bake element had failed . Ordering bake igniter . No gas leaks detected at time of service. Call to set return ; ordrng 1 74009098 (SPARK) and 1 WP7432P143-60 (IGNITER BAKE )
Near Austin, TX 78752
Matthew
Job Details: 02/21/2021
REFRIGERATOR AMANA ARS2661BW Arrived onsite for ice tray not staying in position. Upon inspection found ice bin and face not seating correctly. Made adjustments to bin and cover. Reinserted bin and was now functioning properly. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 02/21/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Jarrell, TX 76537
Cliff
Job Details: 02/21/2021
RANGE WHIRLPOOL WFE320M0EB0 "Arrived on site to diagnose a range with a burner that is not working. Found right front Burner switch failed. . ; O-emld tckt , states that autho needed"
Near Austin, TX 78746
Kevin
Job Details: 02/21/2021
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found saved error codes for long drain, inspected drain pump and found debris in catch blocking water flow. After clearing it drain pump is operating properly. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 02/21/2021
DRYER WHIRLPOOL WED8500DC1 Arrived onsite for dryer taking multiple cycles to dry. Upon arrival put unit in diagnostics and found stored error codes for F4E3 restricted air flow. Used digital reader and confirmed poor air flow. Recommended cleaning out dryer hose and duct to exterior. Job complete
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite and verified right side gasket failed. Ordering gasket to repair. Office to reschedule. ; O-emld tckt
Near Austin, TX 78728
Justin
Job Details: 02/21/2021
OVEN SAMSUNG NX58H5600SS/AA-01 Arrived on site for range with bake element not igniting. I gained access to the ignitor and found 120V going to it. I found no amperage at ignitor indicating a bad ignitor. I installed new ignitor and tested unit. Unit is now lighting up and heating. Unit is functioning as designed.
Near Cedar Park, TX 78613
Justin
Job Details: 02/21/2021
WASHER WHIRLPOOL WTW6200VW0 Arrived on site for washing machine getting uL error code. I put unit into diagnostics test and found on high spin the bearings grinding very loud and on low spin and agitation it binding completely. I gained access to bottom of unit and found severe rust at stator area.
Near Austin, TX 78749
Kevin
Job Details: 02/21/2021
DRYER WHIRLPOOL WED5000DW "Arrived on site and inspected dryer and found incoming power is good, heating element is good, thermal fuse is good, but cut off has failed. After replacing it dryer is running properly and heating normally. Airflow meter shows that the vent is restricted to the exterior of the home, took one picture. Recommended to homeowner that dryer should not be used until vent to the exterior of the home is cleared by a service. explained that this should be done once annually, left vent hose disconnected so dryer cannot be used until vent is cleared. job complete"
Near Round Rock, TX 78681
David S
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KSSC48QTS00 "Arrived on site for icemaker not working. I inspected the unit and work area. The customer stated the are not getting water either. I cycled the ice maker and it worked, but no water dispensed. I tested the water dispenser and found the display registering the paddle being pushed but did not dispense water. I gained access to the smart valve. I found 120 vac at the valve. I did not find any dc voltage at the valve. The Niagara board (WPW10219462) is not sending voltage to the smart valve.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
REFRIGERATOR GE GSH25JST Arrived onsite for refrigerator not cooling but freezing veggies on the top shelf sometimes. I found the FC=29 RC=48 on arrival. I tested the heater and it came on when I jumped voltage. I also found the main control very hot to the touch. I found the FC evap had a wall of frost built up. I found the evap fan on and blowing strong. I could not feel any air coming out of the damper in the RC. I will need to order the main control ( WR55X10942P) Damper and sensor(WR60X10215) sensor (WR55X10025) requesting AUTHO for repair. Office to R/S. ; ordrng 1 WR55X10942P (Control) and 1 WR60X10215 (Damper) and 1 WR55X10025 (Sensor)
Near Austin, TX 78759
Scott
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for evap fresh food section freezing up . Ran diagnostics all checked normal . Thermistor looked in good shape and proper placement on evap. checked normal at control. job complete .
Near Kyle, TX 78640
Robert
Job Details: 02/21/2021
DRYER GE GTD45EASJ2WS Arrived on job for complaints of not starting. Timer not moving properly replaced timer. After replacement test operation found the knob broken as well not setting properly with selection. ; ordrng 1 WE01X24552 (knob main asm)
Near Jarrell, TX 76537
Cliff
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site to diagnose a microwave that is not cycling. Found door switches not attached properly. Reset switches to proper position and tested unit. Found all is working properly at this time.
Near Austin, TX 78759
Scott
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cooling fridge . Both sections room temp. No frost pattern . Good voltage . Found compressor locked up . Ordering compressor,UI drier , service port . Talked to CS . Weigh 3 hrs . No water leaks detected at time of service. Call to set return.; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 WEIGHT3HRS"
Near Elgin, TX 78621
Andy
Job Details: 02/21/2021
WASHER WHIRLPOOL LTE5243DQ2 "Arrived on site for washer dryer combo issues. Tested and inspected unit and found will need motor, rollers, harness, inlet valve, tub ring and leveling foot to properly complete repairs. Ordering needed parts. Office to schedule. Authorization needed. Parts research for inlet valve needed. ; ordrng 1 3954108 (Harness) and 1 WP358594 (Foot) and 1 W10831641 (TUB RING) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed) and 1 Seenote (Parts research/inlet valve)"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the control and console. We got the unit connected to WiFi and I was able to begin preheating . The unit is working as designed at this time. Job compete.
Near Wimberley, TX 78676
Robert
Job Details: 02/21/2021
WASHER MAYTAG MVWB835DW0 Arrived on job for complaints of not finishing cycle. Try to run diagnostics but not working. After replacement ran calibration. No leaks detected at time of service
Near Hutto, TX 78634
Paul
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator not cooling in either compartment. On arrival I found that the customer reset the power to the unit per the offices instruction and the unit was cooling again properly. I found the FC at 0 degrees, the RC at 37 degrees, and the ice bin full. After talking with the customer I determined that the issue with the unit stopping cooling until everything thawed out and then start cooling again on its own all started after the compressor was replaced. The customer stated the fans were all running when the unit was not cooling. I explained to the customer that I feel like the issue is the inverter since the fans were working and the compressor that was replaced came with a new inverter control. I replaced the inverter and tested the unit. All is functioning as designed."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/21/2021
WASHER MAYTAG MVWB835DW0 Arrived on site for whirlpool top load washer-Making banging noise when it agitating. Placed in diagnostics and F0E3 came up. Ran through diagnostics to agitate slow and fast. Ran good. Placed in high speed and low speed spin. Ran good. Washer operating as designed. All legs were level. Ran calibration through diagnostics. No leaks detected. Job completed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on site for whirlpool French door fridge-Unit is not cooling and icing in the back not producing any ice. ATTENTION: Fridge was unplugged upon my arrival. Found compressor running as designed. Thermistors all in range. Fridge will need a new evaporator cover assembly to complete the repair. Freezer is not receiving enough cool air to produce ice and causing frost to build up at evaporator cover blocking air flow. Returning will all parts JIC. ; O-emld tckt
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator ice had melted and no longer producing. Inspected unit and work area. Found ice maker dry. Checked ice maker error codes and found E5, timed out. Measured temperature in FC at 16°. Ran harvest test and found cycling. Ran fill cycle and found IM filled. Checked all thermistor and fans. Gained access to FC evaporator and found signs of restriction (see SD-QUICKPIC). Ran step 4 and found failure within sealed system. Informed customer to monitor unit and temperatures could possibly get warmer. Office to schedule appointment when ETA is available.; ordrng 1 ACCESSVALVE (ACCESS VALVE) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 FCEVAPORATOR (FC EVAPORATOR ) and 1 FILTERDRIER (FILTER DRIER ) and 1 RCEVAPORATOR (RC EVAPORATOR )"
Near Austin, TX 78749
Leonardo
Job Details: 02/21/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not heating correctly. Test unit and found board not sending correct voltage to igniter. Will need to replace control board ; ordrng 1 W11126814 (Control board)
Near Dripping Springs, TX 78620
Robert
Job Details: 02/21/2021
DRYER WHIRLPOOL WED9150WW0 Arrived on job for complaints of burner smell. Inspected heater and found some lint build up removed lent and tested.
Near San Marcos, TX 78666
Noah D
Job Details: 02/21/2021
DRYER WHIRLPOOL LER5636KQ0 "Arrived on site to inspect dryer for not heating, upon inspection found the dryer harness burnt. Will need to order harnessComplete"
Near Cedar Park, TX 78613
Justin
Job Details: 02/21/2021
FREEZER MAYTAG MQF2056TEW02 Arrived on site for freezer door not sealing properly or making swoosh sound when closing. Customer stated this was same issue they had last time before they lost cooling. I tested temps on unit and found reaching proper temp. Upon further inspection I found ice build up on bottom of unit. I gained access to drain pan and found it covered in ice. I found the evap fan working as designed. I thawed out the pan and unclogged it. I found no mechanical failure on unit. I took a piece of paper and worked it around gasket to test seal and it was moving to freely. I found gasket making weak seal. I am ordering gasket to be replaced. Office to reschedule. ; ordrng 1 WP4-65151-004 (Gasket)
Near Paige, TX 78659
Andy
Job Details: 02/21/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to install previously diagnosed gearcase, washplate and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Martindale, TX 78655
Noah D
Job Details: 02/21/2021
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site to inspect washer for not starting, upon inspection found the breaker popped, reset breaker and found no issues. All functions returned. Complete"
Near Austin, TX 78717
Justin
Job Details: 02/21/2021
OVEN WHIRLPOOL GBD307PRS03 Arrived on site for wall oven UI not turning on. I cycled power at breaker and found no change in unit. I found voltage going to wall oven and the fuse ohmd out correct. I found a bad control. Office to reschedule return.; ordrng 1 8303883 (Rebuild Control)
Near Georgetown, TX 78626
Tommy
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived onsite for previously diagnosed parts. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.
Near Cedar Park, TX 78613
Justin
Job Details: 02/21/2021
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site for washing machine starting up and spinning slowly then stopping. Upon arrival customer stated major issue was unit not getting water. I put unit into diagnostics mode and found stored error codes F3E2 for inlet water temp fault , F8E1 for long fill, and F2E1 for stuck button. I cleared the error codes. I ran component activation and found he valve not initiating. I isolated water at wall and found it good. I gained access to the control and valves and found valve harness visibly burnt and frayed. I found connection on control visibly burned as well. I ohmd out the valve and found it about 150 ohms to high. We will need to replace control, valve harness, and valve.
Near Killeen, TX 76549
Tyler
Job Details: 02/21/2021
REFRIGERATOR GE GSH25JGDCBB Arrived on site for refrigerator not functioning properly. Upon arrival customer stated they had lost water to house but I was still able to preform diagnostics. I found the ice maker was stuck mid harvest and frozen I was also able to determine the manifold housing also wasn’t sealing properly with filter at all. I was able to replace both parts after approval and verified unit fully functioning as designed call complete
Near Austin, TX 78731
David Z
Job Details: 02/21/2021
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived on site to diagnose dishwasher that had a burning smell coming from it. Removed door and found massive burn from harness. Damage extended to harness, control and UI, possibly more.
Near San Marcos, TX 78666
Noah D
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to inspect fridge for noises and issues with control. Upon inspection found a bad control. Replaced control and found no issues. Added sound pads and no problems found. Complete
Near Austin, TX 78703
Matthew
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived onsite for refrigerator leaking and ice maker issue. Upon inspection found no leak present at this time. Customer experienced power loss and ice bucket seemed to be the potential source with melted ice. Tested water dispenser and valve and did not see any issues. The icemaker will need replacement due to misc broken parts. Office to reschedule.
Near Austin, TX 78717
Justin
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KFIS20XVMS2 Arrived on site for a refrigerator with UI not functioning. Upon further inspection I found UI unresponsive. I cycled power and found same issue occurring. The unit was also not cooling. I found a bad UI Office to reschedule if parts are found. ; ordrng 1 Research (UI)
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
OVEN KITCHENAID KEBC208KSS02 Arrived onsite for unit lower oven not cooking. Upon arrival found unit TCO was good. But unit broil element didnt have continuity. And control would not send voltage to lower oven bake.
Near Manor, TX 78653
Matthew
Job Details: 02/21/2021
RANGE WHIRLPOOL WFE550S0HZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for dryer not operating and no power. I accessed the terminal block and found 240Vac from L1 to L2 but only 5Vac from L1 to neutral. I tested the continuity of the power cord and it tested good. I explained that there is not proper voltage coming to the unit to power it on and dry.
Near Cedar Park, TX 78613
Wesley
Job Details: 02/21/2021
WASHER GE GDF520PGJ2BB Arrived onsite and found unit not starting and blinking latch not engaged when start is selected. Harness appears to be fine and resettable fuse is not blown. Ordering latch to repair.
Near Austin, TX 78733
David Z
Job Details: 02/21/2021
WARMING DRAWER JENN-AIR JWD3030ES00 "Arrived on site to follow up on warming drawer not getting hot. Couldnt get unit to go over 80 degrees. Found element good and resistance within spec. The indicator light is also no longer orange. Per last call to tech line they recommend that we replace the harness, the switch and the indicator to replace path for element voltage. Office to schedule when we get all parts.; ordrng 1 W10121337 (Control / Switch) and 1 W10489562 (Light), used 1 W10129043 (Harness) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting when voltage was sent, ordering pump Office to reschedule ; ordrng 1 W11085683 (PUMP )"
Near Austin, TX 78733
David Z
Job Details: 02/21/2021
OVEN JENN-AIR JJW2430DS01 "Arrived on site to diagnose oven that is burning some items it didnt used to when using convect. Ran temps and found the temp was about 10 degrees high. Calibrated unit and found calibration set to +21 degrees. Showed customer the setting for calibration. Dropped heat to 0 on calibration and advised to increase temp slowly until its locked in to their liking. Unit has no errors and is working as designed, just needed to be adjusted. Call complete."
Near Austin, TX 78702
Luis
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for loud noise and no cool in freezer. Ran diagnostics freezer fan not running,found evaporator incased in ice. Defrosted evaporator replaced fan motor that includes defrost thermistor,ran defrost cycle passed.
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water dripping from the water box cover. Removed the cover and found the dual valve leaking. I tested the water dispenser and found the water leaking from the reservoir to valve connection. When I removed the reservoir connection from the valve, I found the reservoir connection damaged. I removed and replaced the reservoir and dual valve and tested. Unit is operating as designed with no leaks. No leaks observed at the end of service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced both drain hoses and drain motor. Did not correct the issue. The drain motor seems to kick on but no water is being drained out. Drain motor missing plastic piece, will order another. Unit will not drain after cycle but Seems like if you hit drain again the unit will drain. Going to order pump and motor, drain pump and control. ; ordrng 1 W10876537 (drain pump) and 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)"
Near Austin, TX 78748
Leonardo
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to test unit for unit smelling like burning smell. Test unit and found melted control board and ui and harness. Will need to replace board
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL MDBH979AWS "Arrived onsite for dishwasher not powering on and no operation. I traced voltage to the control and found the bi,teal failed again. There is a new note on the main control that states the manufacturer will give a credit towards a new unit if this certain failure persists. I explained this to the customer that we would have to charge for a control replacement or they can contact the manufacturer and see what their options are for a replacement of the whole unit. The customer opted to replace the control board. I replaced the control and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78717
Justin
Job Details: 02/21/2021
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site for wall oven with UI not turning on. I cycled power at breaker to see if it could reset UI but did not. I gained access to control and found voltage going to it. I found the control to be bad and needing a rebuild Call complete."
Near Austin, TX 78704
Luis
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to install parts. Installed a new light housing,installed shut off arm"
Near Austin, TX 78723
Matthew
Job Details: 02/21/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer only getting hot water. Upon inspection found faulty inlet valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near McDade, TX 78650
Andy
Job Details: 02/21/2021
OVEN WHIRLPOOL KDRS483VSS03 Arrived on site for range oven issues. Was instructed by customer small oven on left is fine and that issue is with right large oven not making proper contact with latch. Found lights in right oven not operating as well. customer instructed that is not an issue and does not need that looked at at this time and is aware it is a separate fee. Tested and inspected unit for door closing and not making contact with latch. Found door adjustments needed. Made needed adjustments. Tested unit and all operations are normal.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Ice Maker is no longer working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Customer explained after the power outage the ice maker began making ice again. Ran diagnostics and all tested good. Ice box fan pushing good air flow through mold. Harvested ice while in diagnostics. Water fill test was good. Removed kick plate and vacuumed large amount of dust/debris to improve air flow and make fridge run more efficiently. Water line turned on all the way. No repairs necessary. Job completed.
Near Round Rock, TX 78681
David S
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not working. I inspected the unit and work area. I found the out had power. I plugged the unit in and found the control unresponsive. I inspected the wiring and found the. Power lines pinched at the junction box.I repaired the line and plugged the unit back in. I found the unit powering up. I ran a diagnostic cycle and found it working as designed. Job complete.
Near Leander, TX 78641
David S
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived on site to replace the freezer door. I removed the freezer door. I replaced it with new. I ran a harvest and fill cycle on the ice maker. Everything checked good. Please allow 24 hours for the ice maker to continually make ice. Job complete.
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL ED5VHGXML13 Arrived on site for refrigerator not turning on properly. Upon arrival I was able to confirm streem diagnosis was accurate with the thermostat being bad but I also found the defrost control was staying it defrost and also not cycling. I was able to replace both parts and found unit fully functioning as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator freezer like compartment not working. Upon arrival I found found the freezer compartment door switch was receiving 120 V but was shorting out internally and not allowing for a proper voltage to be supplied to lightbulb itself ended up replacing the door switch and verify that the unit is fully functioning as designed. Call complete
Near Killeen, TX 76549
Al
Job Details: 02/21/2021
OVEN WHIRLPOOL WFE770H0FZ2 Arrived on site to install previously ordered parts.R&R the Main Control and Temperature Sensor.Tested the unit and unit tested as designed.Customer satisfied.Job complete
Near Killeen, TX 76543
Al
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH1164XVS0 Arrived on site and inspected microwave with interior light on and turntable spinning.Confirmed the complaint and replaced interlocks and switches.Reassembled and unit now works as designed.Customer satisfied.Job complete
Near Austin, TX 78731
David Z
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL KDPM704KPS0 Arrived on site to diagnose dishwasher customer says is not washing or drying. Ran unit and checked for error codes. Found error code for fill valve issue. Tested unit and heard sump buzzing and is not pumping any water at all. Unit needs a new sump. Part on order but is not here yet. Office to reschedule when we have sump available. Advised customer to use rinse aid / run hot water to get a good dry. ; O-emld tckt
Near Copperas Cove, TX 76522
Al
Job Details: 02/21/2021
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective and causing the malfunction.R&R it , reassembled it and unit tested as designed.Customer still waiting on defective grill to arrive, so office can reschedule for return services.ARO.Needs more work ; O-emld tckt"
Near Belton, TX 76513
Cliff
Job Details: 02/21/2021
OVEN WHIRLPOOL WOS51EC7AS arrived on site to diagnose an oven that is not heating. Tested unit and found failed broiler element. Replaced element and tested unit. Found all is functioning properly at this time.