Service History 346

Near Austin, TX 78703
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for no cool. Compressor attempting to power on,installed a new starter same issue compressor not powering on diagnosed a defective compressor. ordering a new compressor. ; ordrng 1 2HRS and 1 W10507884 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer leaking water. I inspected the unit and work area. I found the hot water valve not closing all the way. I tested both the hot water and cold water valve. I found the cold water valve working as designed. I found the the hot water valve not working properly. I am ordering a new inlet valve to complete the repair. ; ordrng 1 W11165546 (valve)
Near Austin, TX 78749
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for door issues. Found ripped right side door gasket,replaced door gasket checked door seal good."
Near Georgetown, TX 78633
James
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and tested operation. Found ice maker dripping from front of ice maker after filling. Found ice mold cracked causing leak. ; ordrng 1 W10884390 (icemaker)
Near Round Rock, TX 78681
Cliff
Job Details: 11/02/2020
OVEN KITCHENAID KEBK206SSS04 Arrived on site to diagnose an oven that is not cooking properly. Tested unit and found both ovens out of calibration. Reset calibration points to compensate for offset. All is working properly at this time
Near Maxwell, TX 78656
Andrew
Job Details: 11/02/2020
OVEN GE JGBS30REK2SS "Arrived on site to replace both front left and right fuel lines. Replaced fuel lines. Tested unit, no leaks detected.Job complete."
Near Austin, TX 78745
Jacob
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived onsite for top rack to unit being broken. Looked at unit. Found that the left side rack was broken. Did not have left side. Need to return with both racks to be replaced at the same time. Rescheduled with customer.
Near Austin, TX 78741
Jacob
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for light not turning off underneath the unit. Looked at unit. Found could not turn off the light from the control. Need to return with control board. Office to reschedule ; O-emld tckt
Near Austin, TX 78759
Matthew
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWB880BW0 "Arrived onsite for for washer getting LF error code. Tested valve for resistance and got between 1340-1460 ohms. Recommended to replace valve if reading over 860 ohms. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78750
David
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to diagnose refrigerator that was not cooling in either compartment. Found compressor is not running. Unit has newer generation inverter. Found inverter blinking 3 times which is an indication of inverter failure. Unit needs new inverter. Unit needs W10629033 inverter. Office to follow up when we can find part. ; ordrng 1 W10629033 (inverter box)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site to inspect range with display showing cooktop hot/cooktop on when unit is turned off. Upon further inspection, I checked all four switches and found the front right burner switch was defective which is why the display is showing the message. I am ordering the front right switch and CNOTE-LSO and scheduled return serviceWill return with all prescreened parts. ; ordrng 1 CNOTE (LSO)"
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the bin thermistor and found it out of range. Removed and replaced the thermistor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Refrigerator working no issues with power
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/02/2020
OVEN WHIRLPOOL WOD51EC0HS01 (JO) Arrived on site to install previously diagnosed parts. Replaced inner shattered glass with window pack. Cleaned glass and advised customer on how high temp can get in self clean. Call complete.
Near Cedar Park, TX 78613
Jonathan
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG530S0ES0 "(JO) Arrived on site for range not maintaining temperature. Inspected unit and work area. Found possibility that storage drawer was being overloaded and ignitor was grounding out on stored items. Turned oven on with product out of drawer and ignitor responded with first click. Performed temperature check with temps at 305 to 391, 307 to 392, averaging out at 348.75 degrees F. Found customer may not be canceling oven cycle before changing temperature. Advised customer on how to properly change temperature after starting oven. Unit working as designed. Call complete."
Near Austin, TX 78726
David
Job Details: 11/02/2020
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to install new cooktop and grommets at customer request. Replaced cooktop and installed 5 new grommets. Unit is now working as designed. Call complete."
Near Austin, TX 78731
Scott
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for upper rack falling down . Found rack stop right side had fallen out replaced upper rack in rail and replaced stop . No water leaks detected at time of service. Job complete .
Near Buda, TX 78610
Jacob
Job Details: 11/02/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating. Tested unit. Unit was not heating. Upon further inspection, found that the heating element was bad. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78732
David
Job Details: 11/02/2020
DRYER WHIRLPOOL WED88HEAW1 "Arrived on site to diagnose dryer not spinning. On arrival I could barely hand turn the drumm removed drum and found motor broken with pieces stuck in it. Replaced motor. Found the belt switch has no tension on it, but it is in the closed position so unit will work. If we come back out please screen a belt switch for this unit. Retested unit and all is now working as designed. Call complete."
Near Austin, TX 78750
Scott
Job Details: 11/02/2020
DISHWASHER KITCHENAID KDTM404KBS0 "Arrived on site ,replaced drain pump . Ran diagnostics,all checked normal . No unusual noises . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived on site for water leaking. Ran icemaker found water leaking from fill tube entering valve,reinstalled fill tube adjusted bend on fill tube line,ran icemaker through a fill test no leaks."
Near Austin, TX 78749
Kevin
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site and inspected refrigerator and found icemaker is overflowing, replaced icemaker and cycled the new one and it is operating normally. No water leaks detected at time of service, job complete"
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived on site for water leaking. Ran icemaker found water leaking from fill tube entering valve,reinstalled fill tube adjusted bend on fill tube line,ran icemaker through a fill test no leaks."
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
RANGE KITCHENAID KFGD500ESS04 "Arrived on site for gas leaking from the range. I inspected the unit and work area. When I spoke to the customer they stated that the front left burner is hard to light and it always goes out when turn it to low. I tested all the burner heads and found the front left the only one having trouble. I inspected the burner head and the cap, I cleaned both off, and tested the burner again, it still went out on low and was hard to light. I adjusted the valve steam and inspected the ignitor. I found the ignitor not connected properly and only sparking every so often. I reconnected the ignitor and tested the burner again. The unit is now working as designed. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 11/02/2020
DISHWASHER MAYTAG MDB7609AWW1 Arrived onsite for the dishwasher not draining. During testing found that the drain pump propellers are broken causing the issue. Will need to replace drain pump. Ordering parts and office to schedule ; ordrng 1 WPW10348269 (drain pump)
Near Austin, TX 78717
Kayman
Job Details: 11/02/2020
DRYER MAYTAG MED3500FW0 Arrived onsite for dryer that won’t turn on and no display. Upon inspection I first tested wall voltage and polarity. Both passed. I then checked continuity of the power cord and it was good. I tested the CCU exiting DC voltage and all passed including the UI voltage supply test at the CCU. The unit will need the UI to be replaced to restore function. I will need to order the console (W10918026) the customer would like to think over the repair and contact the manufacturer to see if they have any options on the repair. I advised the customer to call the office and schedule the return visit if needed. Job complete
Near Round Rock, TX 78681
Al
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected door gasket partially hanging off.Confirmed the complaint and reinstalled the undamaged gasket back into place.Job complete
Near Georgetown, TX 78626
Al
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously ordered part.Customer pointed out damage he just discovered on the TOP right side of unit where top meets the counter.Office to reschedule the customer.Needs more work ; ordrng 1 WPW10535710 (COOKTOP BLACK)
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to diagnose a freezer that is making unusual noise. Tested unit and found drain pan vibrating with compressor. Added sound insulation pads to drain pan and noise is now gone. No further repairs are needed and no water was hooked up to unit at time of service.
Near Austin, TX 78705
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for water leaking. Diagnosed water leaking from filterhead,advised customer shut off valve at house not fully closing replaced filter head,checked water connections no leaks,tested water dispenser no leaks at filter head."
Near Austin, TX 78723
Matthew
Job Details: 11/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit time advancing ahead. Tested unit and time function not functioning properly. Will return control but need to order UI. Office to reschedule ; ordrng 1 W11296171 (console)
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees, RC=37 degrees and ice bin=10 degrees. I placed the unit in diagnostics and tested the ice maker in test #57 and it passed. Tested in #58 and it showed the temp warmer than harvest temp. Tested the icebox fan in test #36 and I could hear it ramping up and down and sounded slow. I tested the fill tube in test #45 and it filled as designed. I removed and replaced the icebox fan and retested and it is operating as designed. I pulled the crisper drawer out and inspected the RC evap drip,pan and found it badly bowed in the center. Using some shims, I leveled the drip pan to avoid future water puddling/freezing issues. No water leaks observed during service, job completed"
Near Austin, TX 78746
Leonardo
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for loud noise. Test unit and found upper spray arms making noise when rotating. Ordering new manifold. Office to reschedule. ; ordrng 1 W11174340 (MANIFOLD)
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven/microwave combo MW not heating. Upon further inspection, customer advised that the unit is connected to WiFi, but there are times when using the MW, the timer won’t countdown and the turntable won’t turn. I placed the unit in diagnostics showing no error codes. I attempted to test the microwave components and the console would not respond. I cycled the power at the breaker and retested and the unit operated as designed. I tested the oven components and they operated as designed. When I attempted to test the microwave components again, the unit failed. I cycled the power at the breaker again and the unit responded. I am ordering the UI console ad main control ad will return with all prescreened parts. Office to schedule return service due the availability of parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console SS)"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that need a new lid assembly due to old one cracking in the bottom right corner. After replacing lid I was able to retest and verify the integrity and functionality of new lid. Unit now opens and allows proper lid locking as designed.
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived in site for refrigerator, not cooling. I inspected the unit and work area. I found the freezer evaporator covered in frost and ice. I put the unit into diagnostics and found the heater coming on. I am ordering the thermistor and control to correct defrost issue. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11449482 (CONTROL) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78738
Brandon
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived on site for customer complaint of right side track broken, I replaced right side track, unit tested good.
Near Austin, TX 78741
Leonardo
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE320M0JS Arrived on site to test unit for broken cooktop. Replaced cooktop test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher door not closing correctly. During testing found that the springs were causing the issue. Replaced both springs and door is opening and closing properly. Complete
Near Killeen, TX 76542
Tyler
Job Details: 11/02/2020
DRYER MAYTAG MED5630HC0 Arrived on site for dryer needing previously diagnosed sound dampening pads as well as roller assembly. After installing necessary parts I was able to reset the unit and verify that there’s no longer any squealing sound of any kind and unit is now functioning as designed with no issues before during or after repair call complete
Near The Hills, TX 78738
Brandon
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL KCMS2055SSS1 "Arrived on site for customer complaint of door not opening, found broken latch, I replaced latch, unit tested good.
Near Temple, TX 76502
Jonathan
Job Details: 11/02/2020
DRYER MAYTAG MEDB855DC0 "Arrived on site for a dryer that’s making a squealing noise as it operates. Inspected unit and work area. Confirmed squeaking noise coming from dryer when unit was pushed on. Disassembled unit and found motor making the squeaking noise. Found rollers working and spinning quietly but spinning slower and with friction. I asked the customer if he would like us to replace his belt and rollers when replacing the motor to ensure that he doesn’t have any further problems with squeaking for the long term. Ordering motor and blower wheel just in case. The office will need to contact customer about return date due to psp item. ; ordrng 1 W10801127 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"
Near Austin, TX 78705
Matthew
Job Details: 11/02/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for combo washer unit not draining. Tested unit and unit would not drain. Tech sheet was inconclusive for diagnostics, called tech line for assistance. Tech line recommended testing for ohms around 15-30 ohms and 120 vac. If out of range replace drain pump. SR#7729178613. Replaced pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/02/2020
REFRIGERATOR GE GSL25JFPBBS Arrived on site for refrigerator that was not cooling on either freezer or fresh food side. Upon arrival I checked and verify that the power supply on the back of the unit was running in at the compressor and condenser fan are also running as needed. Upon further inspection of the freezer I found that there is a defrost issue and that the evaporator was completely covered from top to bottom and ice I inspected the heater and found that it was new and had full continuity and then found that a defrost thermostat had been installed in the Freezer as well but when I ran a continuity in on test on it I found that the continuity was indicating a close circuit within the thermostat even after the thermostat was warmed to room temperature. And then put the unit into a defrost mode and found that there was no power being sent from the power supply to the defrost thermostat we will need to return with a new main control as well as depressed thermostat to complete the
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for broken grate and knob on the cooktop. I replaced both grates and the broken knob. The customer inspected them both and approved. Job complete.
Near Elm Mott, TX 76640
Jonathan
Job Details: 11/02/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site for a washer that’s not spinning at the end of the cycle or draining. Inspected unit and work area. Unit had water in the unit to start and when turned on unit actively tried to drain the unit but would not drain. Tested voltage going to the drain pump and found proper voltage. Removed drain pump and found drain pump was open. Replaced drain pump and placed in service diagnostics. Found an F7 E5 (shifter fault), F7 E9 (locked rotor), and F2 E1 (UI stuck key) error codes. Removed rotor screw to remove rotor and found rust underneath the screw. Attempted to remove the rotor and found the rotor seized onto the gear case. Ordering outer tub, inner basket, agitator, rotor, stator, hub kit, gear case, and screws for repair. Unit will need two men and two hours for service. Office will need to get authorization for repair and contact customer about reschedule date due to out of stock and psp items.; ordrng 1 CNOTE (TWO HOURS) and 1 CNOTE (TWO TECHS) a
Near Austin, TX 78701
Wesley
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and repaired f2 32 by replacing electronics. Advised customer on repair. All checks good.
Near Austin, TX 78704
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for no water dispensing. Found kink in water line in compressor compartment,repaired water line,tested water flow advised customer to replace water filter."
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator ice maker not working. Upon arrival, I found the home vacant and the customer left a key for me to enter the rear door. Once inside, I inspected the unit and found no water coming from the water dispenser but I could hear the valve opening. I checked the water supply at the wall and found it turned off. Turned the water on and tested the ic emailer and it operated as designed and filled as well. I attempted to contact the customer and left a vm for them to call the office if they had any questions. No water leaks observed during service, job completed."
Near Austin, TX 78726
Jimmy J.
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC416FW0 "Arrived on site for extremely loud when tub is spinning. As if ball-bearings needed lubricationInspected washer for any signs of grease coming from gearcase based on customer description. No grease present. Removed tower and wash plate to see if anything was lodged underneath causing the noise. Placed washer in diagnostics and ran a low speed. Noise was evident from gearcase.
Near Dripping Springs, TX 78620
Richard
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator led modules not working. During testing found that the freezer led module was causing the issue. Replaced the freezer led module and all lights are working good. Complete
Near Georgetown, TX 78626
James
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found display intermittently cutting out. Inspected all connections and found to be good. Unit will need new control and display to repair; ordrng 1 W11333816 (DISPLAY) and 1 W11342846 (CONTROL)
Near San Marcos, TX 78666
Andrew
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace control board from previous diagnosis. Installed control tested unit to 350, unit works good. Job complete."
Near Austin, TX 78702
Leonardo
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site to test unit for no power. Test unit and found 120v to unit. Found melted wire nut at junction box. Removed melted wire nut installed new wire nut test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site to inspect microwave venthood light not working. Upon further inspection, I found a new lightbulb in the unit. Tested the venthood light and it failed to come on. I tested voltage at the socket and got 124V on high and low setting.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer not starting.upon arrival I entered diagnostics and found an f5e1 error code indicating a lid lock failure. After checking the wire connections between the little lock and the main control I found that the harness was burned around the edges on and not allowing proper connection between the main control and the lid lock I ended up replacing both a little lock and main control board and re-calibrate of the unit and found that everything is now functioning as designed no leaks before during or after repair call complete
Near Robinson, TX 76706
Jonathan
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and attempted to replace the UI just in case and found the new UI coming on with a white screen only. Display would not show time or wash selections. Attempted to replace the wiring harness in between the control and console and still have the same result. Used old user interface in unit began working as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC565FW0 "Arrived onsite for a washer that isn’t completing a cycle. Inspected unit and work area. Found unit on an in level floor with the washer leaning forward. Adjusted the feet to get the unit level. Customer advised the issue is intermittent and doesn’t happen most loads but since they were under warranty, they wanted to get it checked. Ran unit through diagnostics and found an F0 E2 (overdubs condition) error code. Ran unit through an auto test and unit ran as designed. Ran unit through a high speed spin and unit ran as designed. I called Techline and spoke to Brian SR# 7729178648. He advised that with my findings, he was inclined to say that the flooring issue and suds issues were causing the intermittent issue. He said that with the house having foundational issues, the floor might not be able to handle the vibration of the unit while it goes into a spin, especially with larger loads. However, he advised to have the customer run a clean washer cycle before
Near Lakeway, TX 78738
Brandon
Job Details: 11/02/2020
DRYER KENMORE 110.6120201 "Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good.
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for ice dispenser only giving crushed ice and freezer door handle being lose. I tightened the door handle and inspected the ice dispenser. I found the switch in working order, the solenoid is activating. I found the tray arm bent out of shape, I reshaped the arm, and tested the unit it is now working as designed. Job complete."
Near Austin, TX 78727
Kayman
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 Arrived onsite for dishwasher with upper rack that won’t seat into place causing the door not to shut. Upon inspection I found the roof of the tub sinking down causing the spray arm to hit or get stuck against that upper rack. I was able to push the roof up into correct position and I installed the upper rack. I tested the unit through diagnostics and heard the drain sounded very loud and scratchy like something stuck in the impeller. I removed the drain pump and vacuumed out the cavity. I removed a piece of plastic from inside the drain. I retested the unit and it is now working as designed. No leaks were detected during time of service.
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and replaced the icemaker. Unit is now operating as designed.
Near Temple, TX 76502
Al
Job Details: 10/30/2020
WASHER MAYTAG MHW5500FW0 Arrived on site and inspected front load washer not completing cycles.Found the UI display was cycling through all selections without being selected. Not able to place unit into diagnostics test mode due to malfunctioning UI.Ordering the 2 piece UI and will return with previously ordered parts.Customer advised the parts are PSPOffice to reschedule the customer.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10911042 (PANEL CONTROL WHITE W/CHROME KNOB) and 1 W11218376 (CONSOLE -WHITE)
Near Temple, TX 76502
Al
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5100HC0 Arrived on site to install previously ordered parts.Did a complete rebuild of the washer.Reassembled the entire unit and unit now operates as designed.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
RANGE WHIRLPOOL RF368LXPB0 Arrived on site for range 2 burners not operating properly. Upon arrival customer informed that issue is RF burner not heating properly. Tested and inspected unit and found failed switch. . Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time. .; ordrng 1 SEENOTE (RUN CC)
Near Georgetown, TX 78633
Paul
Job Details: 10/30/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Ms stated the unit started working again. I tested the temp and found it at 0 degrees and working as designed. I found the control not functioning properly and not turning off. After inspecting the pictures taken of the evaporator from the previous visit I could see the unit is not defrosting correctly. Will need to replace the control and possibly the evaporator thermistor or reposition the thermistor and mount it with foil tape and a zip tie. Ordering WPW10383615 thermistor & W11293202 control box. Office to RS.; ordrng 1 W11293202 (CONTROL BOX) and 1 WPW10383615 (thermistor)
Near Waco, TX 76712
Jonathan
Job Details: 10/30/2020
WASHER MAYTAG MVWB965HC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DRYER MAYTAG MEDB765FW0 Arrived on site and installed new sensor harness. Tested operation and found unit working properly. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete. Customer got a Pl autho. No leaks present at this time.
Near Austin, TX 78704
Jacob
Job Details: 10/30/2020
RANGE KITCHENAID KGSS907SSS00 Arrived onsite for unit giving off a small gas smell during use. Tested unit. Did not get same gas smell. Unit is working as designed. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. Unit is preheating and working as designed at this time . Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Arrived onsite and site and found broken wire in cabinet, No voltage to the new icemaker. Prior company replaced icemaker and control and valve."
Near Moody, TX 76557
Jonathan
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 Arrived onsite for refrigerator that is still not cooling. Inspected unit and work area. Found evaporator cover in a light frost. Tested unit in a forced defrost and found unit would not heat. Went into diagnostics mode and tested the defrost circuit and found it showing open. I called Techline and spoke to Chris SR# 7729058218. He had me run several tests through the wires and advised the issue is with the upper harness and control. Ordering parts and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 WPW10216622 (harns-wire) and 1 WPW10637328 (cntrl-elec)
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS2
Near Elgin, TX 78621
Scott
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site for wash cycle not starting . Controls are responding to commands . Ran diagnostic got latch and float switch error code . Couldn’t find any issues with latch . Did find float sticking due to some scum build up . Cleared gunk out . Switch tested normal . Did instruct customer on a monthly cleaning to remove soap and hard water build up . All checked normal in diagnostics wash . No water leaks detected at time of service. Job complete .
Near Killeen, TX 76542
Al
Job Details: 10/30/2020
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site and inspected french door refrigerator not cooling in the refrigerator compartment.Temperatures were 38 degrees in freezer and 48 in refrigerator compartment.There was an ice buildup on the evaporator cover in the freezer compartment.Called Frigidaire techline and spoke with MICHAEL FILE #84033618Was told the unit is not defrosting due to open (defective) bimetal.Ordering the bimetal and will return with previously ordered parts.Office to reschedule the customer NOTES-CREATED BY TECH:Bi metal, damper restriction. Not defrosting due to open bi metal, look at coils.Michael # File # 84033618Bi metal part# 242046001 ; ordrng 1 242046001 (DEFROST THERMOSTAT )"
Near Belton, TX 76513
Tyler
Job Details: 10/30/2020
DRYER SAMSUNG DV231AEW/XAA Arrived on site for dryer that will turn on but not run a cycle after the start button was hit. Upon arrival I could not find any error codes or indications that there are any hardware or software failure so I disassembled the unit and immediately found the belt was shredded and broken then verified and checked the idler pulley to make sure it was still intact and it was then I verified that the four roller wheels were also functioning as designed. Also check continuity and on test on the IV thermostat and fuses as well as heating element and also verify the proper 240 Voltage From the power outlet to the dryer. After installing needed part I was able to reassemble and test dryer.unit now functions as designed call complete.
Near Austin, TX 78738
Luis
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for no ice. Found optics not powering burn mark on optic replaced optics under company warranty. Installed new optics found when optics installed no power with optic removed from housing led powers on small break in black power lead.
Near Austin, TX 78737
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for water and freezing issues. Unplugged damper had fun running diagnosed air migrating around dealer control,added sealer between liner and control housing till no air was felt entering around housing."
Near Buda, TX 78610
Jacob
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to repair unit with cracks at the bottom. Used liner repair kit. Told customer to allow 24hrs or more. To allow epoxy to dry. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to test unit for fan not working. Job complete.SR#7729172114
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 10/30/2020
FREEZER GE GSS25GMHJCES Arrived onsite for a refrigerator with the FC light not working. I found the correct voltage to the LED but it wasn’t illuminating. I replaced the LED. The light is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator ice maker not working properly and freezer compartment not cooling properly. During testing found that error code E5 ice maker timed. Upon inspection found that the freezer evaporator is frozen solid causing the ice maker issue and the cooling issue inside the freezer compartment. Will need to replace evaporator fan and thermistors.
Near Andice, TX 78628
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave that is tripping the breaker. Tested unit and found lower interlock failure. Replaced interlock assembly and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Jonathan
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 (JO) Arrived on site for cooktop with center burner not working properly. The customer stated that the flames were not going as high as they previously had when they first received the cooktop. We found the burner working as designed and informed the customer that the flame heights were at the proper height. He stated it use to boil water faster. . We then checked the orifice which was cleared. Showed customer if we adjusted flame height any higher it would put the flame to high. Attached picture of flame to SD-pic. Called techline and spoke with Robert. He stated unit is operating as designed. (Sr# 7729164201). Unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer glass broken out and the handle sitting inside the oven. I removed the remaining trim of the outer glass and replaced it with new. Tested the door and it’s opening as designed. No gas leaks detected during service, job."
Near Bastrop, TX 78602
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer making loud noises durning spin . Found oil leaking from gearcase . Ordering gearcase ,slider and AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 W10734521 (slider) and 1 W11455453 (GEAR )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Austin, TX 78701
Matthew
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer not draining properly. Upon arrival customers current load was excessive. Put unit in diagnostics and found stored error code F0E5/F0E2 for off balance load and over suds. Ran auto test and unit passed all cycles. Customer instructed not to over load washer and also be sure to select correct cycle type (bulky...) the washer tub should not exceed mid way. Also, be sure not to exceed recommended high efficiency detergent. Customer is using High efficiency pods and should not exceed one pod per cycle. Over filling and over suds will disrupt the spinning cycle and cause the unit to stop prematurely and leave clothes wet. Job complete. No leaks present at this time."
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite to install previously diagnosed parts. I installed the bearing kit and tub seal. I ran a auto diagnostics test and all tests passed with no leaks detected during time of service.Job complete
Near Kingsland, TX 78639
James
Job Details: 10/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and installed new gearcase, slider, basket and wash plate. Tested operation and found unit working properly. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
WASHER MAYTAG MVWB855DW1 "Arrived on site to inspect washer for stopping mid cycle, tested in diagnostic and found 2 overload codes, instructed customer on proper use, tested functions and found no issue with pump or spin. Complete"
Near Georgetown, TX 78626
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for intermittent issues with console, checked for burnt wires due to intermittent power, breaker amps were correct and all functions worked. Ordering control due to intermittent issue. Office to reschedule; ordrng 1 W11204487 (CONTROL )"
Near Marble Falls, TX 78654
James
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and installed new controls and thermistor. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site and tested operation. Found unit will not drain. Vacuumed water from unit and accessed drain pump. Found chopper has come off of pump. Removed chopper parts and reassembled. Unit tests good. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived on site to test unit for fan not working. Found main wire harness fan connection had wires completely chewed apart. Found fan shroud/housing had signs of chewing(took pics). Failed to call tech line within hours of operation. Will need to document issue with tech line and SR#.; saved tckt
Near Seguin, TX 78155
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL WEE510S0FS "Arrived on site to inspect oven for not opening, upon inspection found the latch open and was able to work oven. Instructed customer on proper use. Complete"
Near Austin, TX 78704
Matthew
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for unit not cooling in RC/FC. Ran diagnostics, found thermistors, and fans to be running. No frost pattern. Compressor was lightly humming but would it cool. Unit has a sealed system issue. Need to order compressor, evaporators, oil less gages, dryer and access valve. Will need sealed system technician scheduled for 2 hrs. Office to reschedule. ; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (VALVE ) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator)"