We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Georgetown, TX 78626
Lou
Job Details: 09/25/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I turned the unit on and water began to dispense into the tub. When the motor was to come on it failed. I placed my multimeter leads into the back of the motor connection and when I did this the motor came on and I got 120V at the motor. I advised the customer that the motor harness connection must have been loose. Customer advised that they recently replaced the inlet valve. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5THEXNS03
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
"Arrived on site for a refrigerator with a condenser fan that never stopped running. Upon arrival the customer stated they just had the control replaced by another company. I checked voltage to the fan and found it constant. The customer stated the fan will even run with the compressor off. I unplugged the unit and ohmd out the fan. I found 14, which is good. I then gained access to the control and checked all molex connectors to make sure they were inserted correctly. I also checked for kinks in the harness. All appeared good. I then plugged the unit back in and the condenser fan did not kick right on. It only started once the compressor turned on. I found the unit now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
"Arrived on site for a dishwasher not working. Upon arrival the customer stated the unit would not fill. I put the unit into diagnostics mode and found stored error codes F6E4 for float switch open, F6E7 for flow meter issue, and F6E6 for cool water. I ran a test cycle and found the unit filling as designed. The customer did state this issue occurred around the same time their well was being fixed a few months back, and they had only tried it once since then. Upon further inspection I found traces of water leaks under the sump and motor, but at the time of service it did not drip. I also observed a drip coming from the front right of the unit. I gained access to the interior door and found no traces of a leak. Upon further inspection I found the gasket at the bottom of the door seal was corroded, which is what was causing the slow drip. I found the unit otherwise running as designed.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Liberty Hill, TX 78642
Justin
Job Details: 09/25/2021
"Arrived on site for a wall oven that intermittently throws an F2E6 error code and loses power. Upon arrival the unit had the F2E6 error code on it. Per tech sheet this error code indicates the need to replace the control and membrane. I powered the unit off at the breaker and gained access to the control. I found no visible burns on the control indicating only a control failure. Therefore, the customer will need to replace the membrane and control to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Justin
Job Details: 09/25/2021
Arrived on site to install previously diagnosed parts. I put the unit into diagnostics mode and found stored error code F6E4 for an open float switch. I ran a test cycle and found the unit did not fill. I found nothing jammed under the float. I checked voltage to the valve while it was supposed to fill and found 0VAC. I gained access to the float switch and found the arm jammed. I adjusted this and the switch was now operating as designed. I ran a diagnostics cycle and found the unit now filling as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Red Rock, TX 78662
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of rear cover being damaged upon delivery, found rear panel damaged, I replaced rear cover, unit was still in packaging so couldnt test."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78730
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose refrigerator that is not dispensing ice. On arrival I tested the ice dispenser and heard no sound. Found the dispenser motor unresponsive, and the ice door motor partially open. Replaced ice door and auger motor. Tested unit and still found no response. Checked and verified ice paddle is good, but power is not being sent to the components. Ordering Niagara dispenser Ui and Control to resolve. Office to schedule when parts in hand. ; ordrng 1 WP2318054 (Niagara control) and 1 WPW10151236 (Dispenser UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for REF Freezer All interior light not operating N/A. We gained access to the fc to find that the lights didnt come on when the door was opened. Upon further inspection we found ice duels up in door switch. We removed ice from switch and the light came on. We test the unit by opening and closing rc door several time and found that the light came on every time. Icing was caused by the customer not closing the door correctly. We advised them to open and close the door from the center of door handle to help prevent icing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit cooling perfectly. Customer advised that sometimes the freezer seems warm. Advised customer to establish temperatures at time of a perceived failure using a digital thermometer. All checks good. At time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
Arrived onsite to replace previously diagnosed part. Replaced control. Calibrated and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a washer that is not turning on. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11556728 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for frost build up in FC, tested unit found FC door not sealing,track was misaligned, realigned tracks, advised customer to open and close FC door from center of handle to prevent future misalignment, tested unit,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Lockhart, TX 78644
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not allowing the door to open normally, upon inspection found the bent trim pieces, replaced trim pieces and tested door. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 09/24/2021
"Arrived on site and replaced lid diagnosed on previous visit, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
"Arrived on site for a refrigerator not making ice. I checked temps and found the FC at 5?F, the RC at 36?F, and the IB at 10?F. I gained access to the IM and jumped a harvest. I found it running as designed. I jumped the fill, but found it not working. The customer stated she recently changed the filter, so I bypassed the filter head and still found the fill not working. I gained access to the valve and found 120VAC going to it. Upon further inspection I found the line not frozen either. I gained access to the back of the unit to the shut off, and found the water line pinched. I corrected this and jumped the fill again. I found the unit and fill now working as designed. Upon further inspection I found the water line in the back to be considerably to long. I advised the customer on changing this in order to prevent this from happening again. I informed the customer on what a customer instruct entails, and that they have used theirs today.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
"Arrived on site for dryer not operating. Inspected unit and work area. Verified failure. Measured incoming voltage at outlet and found no voltage. Measured at terminal block and found no voltage. Called Whirlpool tech support as work order states. Spoke with Andy, he stated customer needs to contact electrician. Sr# 7731829890. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for sparking during use, upon inspection found the unit with burn marks around ceramics and on them, painted the units burn marks with correct paint, used ui light to dry paint to touch, replaced ceramics. Instructed customer to wait for a couple hours to allow paint vapors to dry and vent correctly. Complete"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Austin, TX 78738
Jacob
Job Details: 09/24/2021
"Arrived onsite for unit making noise and lighting is flickering. Asked customer if the noise would be short or long noises. Said it lasts for about 3 hrs and the flickering would occur when the noise was happening. Unit was not making any type of noise and lights were stable. Customer had no issues with the unit cooling or freezing. Let customer know to video as much as possible and show for when the unit starts having the issues again, if she has to call back for the issue returning. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for microwave not working. Inspected unit and work area. Found frame dented by right door switch ( see SD-QuickPic). Called Whirlpool tech support and spoke with Steve.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Kempner, TX 76539
Al
Job Details: 09/24/2021
Arrived on site and inspected burning smell from the dryer. Turned it on and condenser the complaint. Unplugged it and checked voltage at the back and received 240/120/120. Found the burning smell was due to excessive lint on and near the heating element. Showed customer and she advised she would have the ventilation system cleaned to prevent damage to her unit or home. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for cooktop intermittently tripping circuit breaker. Found circuit box locked. Customer unlocked breaker box. Powered circuit breaker on and tested each burner individually. Found all burners glowing. Tested all burners together to draw higher amperage. Found circuit breaker did not trip. Informed customer with unit working as designed that fault could not be found. Inform customer that my speculation would be with the breaker but we feel failure not current cannot guarantee it. Attempted to lock breaker box back and was not able to get it to lock.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit with the back seal sheared off. Side that was attached to drum was still present, removed old seal and added new one. Tested with no issues, spoke with tech line due to repeat issue and was told to order drum and bulkhead. Sr # 7731831899 office to reschedule ; ordrng 1 W10545923 (Drum) and 1 W11162455 (Bulkhead) and 1 2hr (2hr)"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 09/24/2021
"Arrived on site to replace previously diagnosed blower fan, replaced blower fan, tested unit,unit working properly,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pflugerville, TX 78660
Scott
Job Details: 09/24/2021
Arrived on site for door not closing properly . Found hinge cam missing . Replaced cam . Door is now closing properly . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS01
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
Arrived on site for moisture in glass and light sensor issues. Called tech support per tech support need to replace glass divider also ordering light sensor Sr#7731827704; ordrng 1 W11431159 (Glass door) and 1 W10780359 (Sensor) and 1 W10797391 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
"Arrived on site for dishwasher or draining or cycling. Upon arrival found F8e1. After further inspection I found propeller on drain had snapped clean off but I found no evidence of clogs or foreign objects in unit. Replaced drain pump, reassembled and tested unit found no leaks and unit fully cycles as designed call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for excessive shaking, tested unit, found unit unleveled, and drain hose tapping on the back, secured drain hose,leveled unit,unit now working properly, no leaks detected job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. Removed failed shelf and installed new. Had customer inspected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Manchaca, TX 78652
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of microwave sparking. Found burnt diode and capacitor, took pictures. Found missing mounting screw causing improper install. Unit hanging lower and is loose on left side where the missing screw is. This may be causing venting issues, causing high voltage to get over greased.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/24/2021
Arrived on site to install previously diagnosed part. Placed in diagnostics and no error codes came on. Ran through full diagnostics and all cycles completed without issue. Found washer was plugged into a GFCI outlet. Explained to customer that once the washer is under a load with clothes inside basket its causing additional strain on the motor which draws more voltage causing the breaker to trip due to it being plugged into a GFCI outlet. Removed control and installed new control. Ran DLMS calibration then another auto diagnostics cycle. Washer running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite for range that started smoking in preheat I accessed the burner and tested the unit. The burner came on as designed. I checked under the cooktop for any burners or charring but could not find anything. I inspected the control and wiring but could not find any burns or shorts. I assembled the unit and put it back into place. I ran preheat and the inside of the oven started smoking. I found the smoke coming from within the oven bottom. The customer advised me there was a spill over recently. The spill is causing the smoke to bellow quite a bit. I advised that the bottom would need to be deep cleaned or replaced to solve this issue. ; ordrng 1 W11098799 (Bottom)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/24/2021
Arrived on to install previously diagnosed part. Removed thermistor and found out of range. Installed new thermistor and noticed drain pan was bowed on the left side where drain pan is located. Upon further inspection I found the liner on the left side was bubbling and lifted. Called Whirlpool tech line and spoke to Ed. Ed had me connect to a video call. Ed had me pour water over the top of the evaporator to see how water traveled. Job completed. SR 7731825726
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found washer tripping gfci arc fault breaker. Advised customer that unit is incompatible with gfci breaker. Advised customer replace gfci breaker with standard 20 amp breaker. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4800DQ0
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found major gearcase bearing grinding.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, TX 78723
Matthew
Job Details: 09/24/2021
"Arrived onsite for range not reaching desired temp. Upon inspection found control, sensor and ignitor functioning properly. Found unit needed calibration. Ran temps and calibrated +15 degrees. Checked temps and unit is within range. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Austin, TX 78734
Jacob
Job Details: 09/24/2021
Arrived onsite for unit not cooling. Looked at the unit and the unit had not cooled and showing 65 in the refrigerator and 63 in the freezer. Upon further investigation. Found that the compressor windings showed that the compressor was no good. Ordered parts for a sealed system issue. Spoke with James to help diagnose. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78704
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of popping noise from microwave, and not heating. Found burnt capacitor, diode, and magnetron, took pictures.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 09/24/2021
"Arrived on site for washer not completing cycles. Ran diagnostics got 0-5, 7-6, 7-7. Found rotor damaged . Ordering stator rotor , slider , and clutch . No water leaks detected at time of service. Call to set return ; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"
We serviced a
FRIGIDAIRE FREEZER
Model LFFU17F5HWL
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
"Arrived on site. Found bottom section of freezer door not sealing correctly,gasket fully expanded diagnosed warped
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
"Arrived on site for washer randomly turning on, and not letting water in. Upon arrival I found f11 error (not I. Tech sheet) and fdl error indicating door lock failed to unlock. After further tests I found cause was due to a fault ACU. I replaced ACU and reassembled and tested washer. Found no leaks, washer turns on and off much easier with no random operation or starting on its own. Also found water and door lock functions were restored. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of dishwasher not draining. Found hose pinch and drain hose pinched. Installed new hoses and tested unit. Unit tested good, no water leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78717
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose refrigerator with issues on closing the door, upon inspecting the unit I found that the left door handle was very loose, I tightened it. The customer informed me that the fresh food drawer is not staying in or together due to the end cap being worn causing the door not to close, I am ordering the right hand end cap to complete the repair, office to reschedule return service when the part arrives.; ordrng 1 W10874836 (Endcap right side)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, TX 78759
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Ran unit and found unit was filling but not doing anything else. Found a piece of melted plastic under the flood switch causing it to trip flood state. Removed plastic and ran unit. Verified unit filling and washing as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Scott
Job Details: 09/24/2021
Arrived on site for leaking dishwasher. Found cracked drain hose . Replaced drain hose and clamp . Unit has no water hook up at time of service . Couldnt run diagnostics. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Scott
Job Details: 09/24/2021
"Arrived on site ,replaced drain hose . Unit is sitting in living room. Unable to run diagnostics . Job complete"
We serviced a
MAYTAG OVEN
Model CWE4800ACB
Near Lorena, TX 76655
Jonathan M
Job Details: 09/24/2021
"Arrived on site for an oven that won?t heat. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating elements and TID and found all showing good. Checked voltage from the control to the broil and bake element and found no voltage being supplied when in bake or broil cycles.; ordrng 1 74001405 (clock (blk))"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Luling, TX 78648
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not allowing selection and humming, upon inspection found the unit unplugged but when turned on it was stuck in drain mode. Held button for 10 seconds and drain stopped, tested all parts and found issues with Cold water valve, but no issues as far as a long drain, checked drain hose and found no blockages, ordering drain pump and returning with control and valve. Office to reschedule ; ordrng 1 W10919003 (PUMP)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of unit leaking while not in use, found sediment and debris in water valve, primarily hot valve side, causing valve to leak. Informed customer of my findings,
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Andice, TX 78628
Kayman
Job Details: 09/24/2021
Arrived onsite for range with dented panel. I replaced the panel with new. I tested the unit on both cooktop and oven. Both operated as designed. No gas leaks detected during service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
Arrived on site for microwave not turning bulb off under unit. Upon arrival found no error codes. After further testing I found ACU had failed causing bulbe to relieve constant voltage.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78705
Leonardo
Job Details: 09/24/2021
"Arrived on site for install of previously diagnosed parts. Installed new infinite switch on front right. Tested unit, unit tests good, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dryer that was not running. Unit clicks if you try and start it, but does not engage the motor. Disassembled unit and found belt was broken and tripped belt switch. Replaced belt and retsted unit. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 09/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for RF not cooling unit. We performed a temp test with air probe and for temps in rc at 35 degrees. We gained access to freezer evaporator and found a good frost pattern and all vent and dukes clear and clean (no airflow issues). Unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
Arrived on site for icemaker not making ice and RC compartment. Upon arrival found temperatures in FC & RC at zero and 37? actual. After further testing I found that the icemaker had a small amount of ice blocking inside the tray preventing the icemaker from rotating around I was able to clear the blockage and inform customer of findings and found the icemaker harvested around as designed after that.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78681
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose water dispenser not dispensing water as designed, I gained access to the dual valve in the refrigerator compartment and found that the output to the dispenser is bad, I replaced it and have regained flow of water to the dispenser but it is very weak. I gained access to the single valve at the back and found that there is calcium build up that is coming from the valve at the wall, I replaced the single valve and calibrated the flow at the dispenser and now the unit is operating properly as designed. I instructed the customer that they would have to look into a water softener as the problem will occur again. Job complete."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3013LWD
Near Dale, TX 78616
Brandon
Job Details: 09/24/2021
"Arrived on site to replace ignitor and check for gas leak, found gas leak at gas supply line, informed customer.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near San Marcos, TX 78666
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for top rack issues. Found right adjuster broken and retaining clips missing. Office to reschedule. ; ordrng 2 WPW10195840 (Positioner)s"
We serviced a
UNKNOWN UNKNOWN
Model W1234567
Near Killeen, TX 76549
Al
Job Details: 09/24/2021
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Kyle, TX 78640
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of light not working inside oven, I removed back panel and found wire shorted to ground coming off of socket, i replaced socket, found light still not working, found failed control, ordering control. ; ordrng 1 W11528249 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for not drying dishes , tested unit found loose connections on heating element, secured connection, tested unit,unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for issues with error codes, upon inspection found the broken connector replaced connector and tested. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not illuminating light under unit, upon inspection found a relay burnt on control causing repeat issues, replaced control and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not making ice due to a bad motor, replaced motor and tested unit. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Matthew
Job Details: 09/24/2021
Arrived onsite for refrigerator tripping breaker. Breaker is tripping about once a week to 2 weeks. Suspected pinhole leak in heater causing fault. To replace heater had to remove evaporator. Evacuated system and installed access valve and dryer. Removed evaporator and replaced heater. Charged system to spec and Equalized at about 55psi. Running psi@ 2 and 130. Unit is cooling. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
Arrived on site for water leaking. Removed ice bin found crack on icemaker tray diagnosed unit will need a new icemaker. ; ordrng 1 W10908391 (Icemaker) and 1 Lmonly (Lm only)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose a refrigerator not dispensing ice properly, upon arrival I gained access to the freezer compartment and verified functionality of the ice maker, the customer informed me that the unit doesnt dispense ice, I utilized a cup and found that the unit is functioning properly as designed. If the issue comes back then we will need to return with the dispenser motor. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
"Arrived on call for complaint of no ice or water, found the water line frozen adjust placement of water lines and removed ice, ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78730
David Z
Job Details: 09/24/2021
Arrived on site to follow up on dishwasher that was not draining. Replaced disposal section of hose due to other half being replaced last time. Unit had excessive buildup in the lines keeping the unit from draining. Replaced and retested unit. Verified unit is working as designed and draining properly. Advised on using high temp options on regular or heavy cycles for best clean. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Kempner, TX 76539
Al
Job Details: 09/24/2021
Arrived on site and inspected range not heating. Confirmed the complaint and found the bake element was broken not allowing the unit to reach optimal temperatures. R&R it and unit began heating as designed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ1
Near Killeen, TX 76549
Tyler
Job Details: 09/24/2021
"Arrived on site for dry not heating but still turning on. Upon arrival found stable 240v connection. After further tests I found all heating hardware oh,Ed out within specs. I then found timer only sending 120 instead of the needed 240 to all components. I replaced timer reassembled and tested unit. Found unit heats as designed call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Nolanville, TX 76559
Tali W
Job Details: 09/24/2021
"On site for dishwasher not drying. In diagnostics, found F5E2 door stuck closed due to not opening door between cycles. Ran diagnostic cycle. Unit is functioning as designed and heating element is turning on. Informed customer that Whirlpool recommends using rinse aid to allow water to bead off of dishes and tub, which helps during dry cycle since dry timing is shorter than that of older units. Also, that once the cycle is finished, to slightly open the door to help prevent too much condensation from forming on top of tub and then falling on top of dishes and to use the high temp and heat dry when selecting a cycle. Documented with techline online SR# 7731786340. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Killeen, TX 76549
Tyler
Job Details: 09/24/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I found unit was plugged in and lights on but nothing is running. After further inspection I found tstat had failed to allow unit to operate correctly. After replacing tstat I rechecked all components. Found evap coil frosting over with even healthy frost across entire coil. Found amperage to compressor was stable around 1amp after access start device wires while unit was reassembled to allow proper airflow to compressor. Cleaned the coils to ensure proper airflow to compressor. At this time sealed system is. Not needed. Unit will need 24 hrs to cool
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site to install previously diagnosed parts. Found the drive system components seized up and not removable. I tried cutting the wash plate off but the hub was also seized. The washer would require a complete rebuild consisting of the gearcase, outer tub, basket, filter, filter screw, washplate, hub, hub screws, control, and a second tech labor authorization.Office to reschedule.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Outer tub) and 6 WP8533953 (Screws)s and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw)"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for The door light is flashing and the power light will not come on. We put unit into diagnostics and found codes F3e1 water level sensor F9e1 long drain f8e0 steam valve error. We cleared codes and got door open the put unit though a diagnostics cycle all functions operating normally. Upon further inspection we found that the drain hose was kinked causing a drainage issue which causing the water level sensor to read incorrectly causing the unit to think it was flooding. That is why the door wouldnt open and the draining pump wouldnt turn off. We advised the customer to get a new drain hose one with a 90 degree bend at the machine connection. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site to install previously diagnosed part. Replaced bin thermistor. Watched normal cycle. Unit flushed, filled using sensing mode, recirculated, even frost pattern. Unit now functioning as designed. Call complete"
We serviced a
ROPER DRYER
Model REX6634RQ1
Near Belton, TX 76513
Tali W
Job Details: 09/24/2021
"On site for dryer not turning on. On arrival, found door switch broken and not engaging. Replaced door switch. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Moody, TX 76557
Jonathan M
Job Details: 09/24/2021
Arrived on site for a washing machine that?s making a loud sound and barely trickling water in one and rent cycle. Inspected unit and work area. Confirmed customers complaint and replaced the water valve. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Belton, TX 76513
Tali W
Job Details: 09/24/2021
"On site for dishwasher not going into wash cycle. Found F4E3 wash motor fault. Wash motor through harness 8.9 ohms within spec. With wash motor unplugged, control sending 120VAC. When plugged in, found wash motor shorting out control, not sending proper voltage. Replaced sump & motor assy and control. Found new control defective not allowing unit to power on. Ordering control for return. Office to reschedule. ; ordrng 1 W11305303 (Control) and 1 W11162736 (Console)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Salado, TX 76571
Tyler
Job Details: 09/24/2021
Arrived on site for washer leaking water during use. Upon arrival I found no error codes and diagnostics after verifying the hoses and water valve are intact and not leaking I then ran multiple tests on the unit after extensive visual tracks I found that the drain line that bridges the gap between the drain hose and the pump itself is cracked behind the unit will need office to reschedule once availability of part is known I did inform customer that the part is currently out of stock and we did not have an ETA.; ordrng 1 W11553446 (Internal drain hose (between pump and drain hose))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West, TX 76691
Jonathan M
Job Details: 09/24/2021
Arrived on site for a dishwasher that?s flashing an F2 E2(User Interface - no response from UI) error code. Inspected unit and work area. Confirmed the customers complaint and replaced the user interface. Tested the unit in a normal wash cycle and the unit began to run and work as designed with no error codes present. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Temple, TX 76504
Tali W
Job Details: 09/24/2021
On site to install previously diagnosed parts. Replaced both LED modules. Unit now functioning as designed. Call complete.
We serviced a
KENMORE MICROWAVE
Model 790.8037331
Near Georgetown, TX 78633
Lou
Job Details: 09/24/2021
"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the voltage at the outlet and got 120V. I removed the unit from the wall and removed the cover and found the fuse burnt out. I tested ohms to the thermostats and found the transformer thermostat was open. I recommended that the customer replace the switches due to the fuse being burnt out.Job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for dryer making abnormal noises. Inspected unit and work area. Verified sound and disassembled unit. Found screw stuck in felt. Removed screw and assembled front. Checked all other moving parts and found all working as des. Assembled unit and tested operation. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/24/2021
Arrived on site for Not Making Ice - Refrigerator. Placed in diagnostics and ran test 57. Harvest would not complete. Ran test 56 and got E2 motor failure. Water line was free and water came out when line was disconnected from valve. Ice box fan was spinning g and fascia heater was on. Ice maker heater passed. Removed ice maker and installed new ice maker. Ran test 57 and got and harvest completed. Ran test 56 and got E0. Ice maker working as designed. Informed customer to dump any ice produced between now and tomorrow morning. Job completed.
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Georgetown, TX 78633
Lou
Job Details: 09/24/2021
"Arrived on site to inspect washer water leak. Upon further inspection, the customer advised that after every wash, they clean the unit bellow and inner door glass and will come back and find water in the bellow again. I found the unit completely dry and advised that they havent used the unit in approximately one week. Also, customer advised that they have found water leaking at the bottom the door. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Due to the water leak at the bottom the door, I recommended that the bellow be replaced due to age of the unit. I removed and replaced the bellow and retested t(e5 unit and it is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not opening dispenser door during operation, upon inspection found the kickback spring missing, replaced door and spring, all functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/24/2021
"Arrived on site to install previously diagnosed, ice maker, ice box fan, control board, and FC light module, installed parts, tested unit,unit working as designedno leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite for noisy air baffle control. Replaced dampner. Unit is now operating properly and quietly. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site for washer having sheet stuck under agitator. I was able to remove sheet, but found the agitator bolt seized onto gear case. Ordering gearcase, agitator, agitator screw. Office to reschedule. ; ordrng 1 W10752187 (Agitator screw) and 1 W11455453 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W11027980 (Screw) and 1 W11032711 (Thrust washer) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose dryer with rattling noise, upon arrival I gained access to the dryer and was able to replicate the noise after some time, I removed the top and front of the unit, I found that the noise is coming from the roller wheels at the front of the unit, I replaced them and now the unit is not making any further noise, I instructed the customer that he should have the vent cleaned as well due to improper air flow to the unit which could cause the clothes not to dry properly. Job complete."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Buda, TX 78610
Jacob
Job Details: 09/24/2021
Arrived onsite for unit not heating up properly and staying at temperature. Looked at the unit and found that the customer had a black mat at the bottom of the unit blocking the heat from rising. Took the mat out and turned on the unit and unit is heating. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
Arrived on call for complaint of not dispensing water. Found the pads not working.After installation test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Austin, TX 78726
Justin
Job Details: 09/24/2021
"Arrived on site for a dishwasher throwing a F9E1 error code and leaking. Upon arrival I found the unit already pulled out. I put the unit into diagnostics mode and found stored error code F9E1 for no drain. I cleared the error codes. I then ran a test cycle and found the unit leaking from the back at the heater. Upon further inspection I found the heater bushing going bad. Per the service pointer W11540964 the heating element needs to be replaced. I found the cycle running as designed though, and no drain issues. The drain was getting 120VAC. I gained access and removed the drain and found it in good shape, and no clog. I found no issue with the drain line either. This indicates only the heater needing replacement.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF9A
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site for refrigerator not producing ice and water not as cold. Measured temperature in RC and found at 37?. Gained access to Ice box evaporator and found good frost pattern. Reassembled ice box and performed diagnostics mode on ice maker. Ran fill cycle and ice harvest. Found all working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. Removed failed ice container and installed new. Tested dispenser operation on cube and crushed. Found all working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model IBS550PWW00
Near Austin, TX 78729
Justin
Job Details: 09/24/2021
Arrived on site to install previously diagnosed parts. I installed the new fuse and then preheat the unit. The unit is now working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
David S
Job Details: 09/24/2021
Arrived on site for damaged dryer cabinet. We gained access to the unit and disassembled it. Removing front panels with door and installing door and all components related to it on the new front panel. We then removed the main harness from the unit along with Bulkhead and motor after getting the drum and belt out of the way. Then installed them into new cabinet along with the new front panel and top cover. We reconnected the harness making sure to double check that the condenser where seated properly. Then tested unit after putting it back in the laundry room and counting vent tube. Unit operating as designed. We need to order a new plastic drum bearing blue to it being broken when we got there. ; ordrng 1 279441 (Ring bearing) and 1 350930 (White)