"Arrived on site for a washing machine that is collecting water in the fabric softener dispenser housing. Inspected unit and work area. I did confirm the customers complaint and found the fabric softener dispenser completely full of water. I ran the unit through diagnostics and tested the fabric softener valve and found adequate water pressure. However, I found several of the holes in the housing that spray into the fabric softener dispenser were corroded and built up with calcium and mold buildup causing weak pressure through the housing. I got authorization to replace the housing and replaced the housing. I tested the unit and found the unit working and operating as designed. I did find a small minimal amount of water still inside of the fabric softener dispenser housing after testing it in diagnostics, but found part of the problem was with the leveling of the washer. I found that washer leaning towards the front of the washer, causing a little bit of water to get stuck inside of the Dispenser housing. I attempted to adjust the feet on the washer and found that the feet were completely locked in place. The customer attempted to help me, but we could not get the feet to budge. The customer advised that he will try to adjust those whenever he can but to go ahead and leave it for now. The unit is working and operating as designed. Call complete."

Arrived onsite and found unit operating with failed knobs. Replaced knobs. Advised customer on safety reasons for the stem breaking before the valve. And to be careful to not stress the knob stems.

"Arrived on site for cooling issue in fresh food section. Ran diagnostics thermistors passed ran fan test drain not powering on.removed cover found harness not fully seated,reinstalled harness fan powered on,ran diagnostics all other test passed."

Arrived on site to test unit for left rear burner not working. Test unit and found screw in burner. Removed screw and replaced burner and test unit and in it test good job complete.

Arrived onsite and found unit operating with failed heater. Shorted coil. Replaced the heater. Unit is now operating as designed. All checks good.

Arrived on site for burning smell. Upon arrival the unit did not display any power. We exposed the high voltage area and saw diode was burnt. Replaced diode and now unit powered on. Tested unit for heat. Unit is now functioning as designed. Job complete

Arrived on site for a refrigerator that is not lighting in the refrigerator section. Inspected unit and work area. I did confirm the customers complaint and checked the door switches. I replaced both door switches and tested the unit. Found the unit working an operating as designed. Call complete.

"Arrived on site for an intermittent noise. Upon arrival, ran diagnostics to force all components and all components are operating correct with no odd noises. Recommend that customer gets a good recording from sides of unit and in refrigerator and freezer to help isolate the noise. Unit is operating as designed. Job complete"

Arrived onsite for ice machine not leaking. On inspection the unit had about 3 gallons of water in it. Removed the water and pulled unit from cabinet. Checked the pump to make sure it was working correctly and it is. When went to flush the first time it did not dump the water and went right into making ice. It did make slap of ice but did not cut it. The grid ohmed out at 17k ohms and it should be 5 ohms order a new grid. No water leaks any more. ; ordrng 1 W10919199 (Grid cutter)

Arrived on site to test unit for door not sealing. Upon arrival customer showed that there is condensation buildup on the FC door gasket. Called techline to document SR#7738899057. Per techline will be ordering foam strip gasket. Office to order parts and reschedule.; O-emld tckt

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for oven smelling of gas. Removed back cover. Used soap bubbles and found no leakage from connectors, valve, regulator. All burners and oven turning on and off properly. Adjusted yellow line. Unit working as designed. Call complete."

Arrived on site for not tumbling and takes too long to dry. Upon arrival inspected unit and found belt has failed. Replaced belt and test unit. Unit is not venting correctly. Found vent at wall is clogged. Cleared all lint and test unit. Unit is operating correctly. Job complete

"Arrived on site for fresh food not cooling. Found excessive ice build up on freezer evaporator cover,ran diagnostics bimetal reading closed,ran heater test heater,heater took awhile to heat up,heater powered on diagnosed unit not defrosting on its own ordering controls and heater. ; ordrng 1 W11546981 (Heater) and 1 W11670354 (Main control) and 1 Wpw10384183 (Thermistor)"

"Arrived on site to test unit for not heating. Tested unit found heater is not activating and a F4E2 error code. Inspected unit and found that the heater was unplugged during install. Heater is showing correct resistance. Plugged heater in and tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived onsite and replaced the fuse again and determined cause to be crushed vent. Advised that the dryer cannot be pushed all the way against the wall because it restricts the airflow. Unit is now operating as designed.

Arrived onsite for a refrigerator and I replaced both damaged doors and installed a new badge. Call complete.

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent in the lower center right side of the right RC door (photo). I removed and replaced the right RC door and tested. Unit is operating as designed and door is sealing properly. No water leaks observed during service, job completed."

Arrived on site to test unit for inner glass broken during self cleaning. Replaced inner glass test unit and unit test good job complete.

"Arrived on site to diagnose dryer that was not drying quickly and had an issue with lint screen. Examined unit and found cycle had ecoboost enabled, which can cause extended dry times / leaves clothes damp. Advised to disable the ecoboost for dryer results. Ordering new lint screen to resolve since air is getting blocked. Return set for 4/22. ; ordrng 1 WPW10516085 (Lint Screen)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent, detergent dispenser, main control and sump, assembly failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for unit not spinning. Upon arrival, we found more than half of the fill holes in the basket were not punctured during light test. Based off service tip, a new basket is needed. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

Arrived onsite and replaced damaged RC door and installed a new badge. Call complete.

Arrived onsite for a refrigerator and replaced a damaged FC door. Call complete.

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. I also found the FC door damaged and it will need to be replaced. Ordering LW11258441 door SS. Office to RS.; ordrng 1 LW11258441 (Door SS)

Arrived onsite and found unit operating with stopped ice production in the fridge icemaker. Reset unit and tested for base function. Unit looks good and produces in diagnostics. Advised customer to reset the power for 5 minutes when the ice stops producing because some time production issues are logic based.

Arrived on site for icemaker not working. Customer said unit was not working for 2 weeks then started this morning. Icemaker working properly at this time. Inspected and found wear on wiring. Recommend new door. Office to call for scheduling ; ordrng 1 LW11037733 (Door)

"Ive done site for a refrigerator. That is not cooling again. Inspected unit and work area. upon entry. I felt no cool in either compartment. I gained access to the back and found no pressure within the system. Little pressure into the system, I found a leak coming from the dryer. I replaced the dryer and vacuumed down the unit using a micron gauge. We found pressures hold and no evidence of any leaks of any kind present within the system. We charged the unit up with 5.5 ounces of. R600 and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which they said will start after approximately five minutes of operation. I found the noise to be the blower wheel vibrating after it heats up and expands. I disassembled the unit to find the blower wheel broken (photo). I removed and replaced the wheel and retested is operating as designed. No lint observed and no water leaks observed during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed with no unusual noises. The customer advised the noise is loud regardless of the size of load she washes. I tilted the unit back and found the pulley shield falling off on the right side (photo) due to the mounting bolt missing. I removed the pulley shield and found the be,t had been rubbing on the shield and the belt is fraying. I found the pulley had been rubbing on the shield as well. I removed the pulley and found no gearcase oil. I replaced the cam assembly and belt and calibrated the unit and retested. Unit is operating as designed. I advised the customer to monitor the unit and if it begins to make the noise again to contact our office to schedule service, at which time, the gearcase would probably need to be replaced. No water leaks observed during service, job completed."

Arrived on site and replaced previously diagnosed rotor and bolt. Found leveling legs were good and not damaged. Leveled unit and completed diagnostics with no issues. Advised customer to download app and connect unit to WiFi. Unit is currently working as designed. No leaks detected. Job complete.

Arrived on site to test unit for frost forming. Found evap completely frosted over. Was able to engage defrost element in diagnostics. Recommend replacing evap thermistor and control. Ordering UI to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11558182 (Control) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI)

Arrived on site for dryer with broken knob. Upon arrival confirmed issue and found timer stem also damaged and knob couldnt be installed. Ordering W11685947 timer and will return with knob. Rescheduled customer for 04/22/24 to complete repairs.; ordrng 1 W11685947 (Timer)

"Arrived on site to diagnose microwave not heating and making noise. Examined HV system and found diode was fried causing the failure. Unit had a large amount of grease and oil buildup, and likely caused the diode to short. Replaced diode only and tested. Verified proper function. Customer advised to cover things cooking on cooktop, but microwave is very close to cooktop from the builder. Repair completed."

"Arrived on site to replace fuse and upper interlock. Replaced interlock, while attaching new wires found it didnt match up. Found we were missing the 9 at the end of model number. While putting new interlock on my drill bit broke and twisted stripping screw was unable to remove new interlock. Will need to order new interlock and hardware and return. W1155155. Rescheduled for 4/22/24; ordrng 1 W1155155 (Upper interlock)"

"Arrived on site for dishwasher not cleaning dishes or heating correctly. Upon arrival found spray arms clogged in lower and middle sections. Found heater circuit broken and element rusted. Found owi at (58.9kohms) at room temp. Ordering WPW10319027, lower spray arm, WPW10317197 middle spray arm, WP661566 heater stat, WPW10705575 owi, W10518394 heater, W10804118 control to complete repairs. Rescheduled customer for 04/23/24.; ordrng 1 WPW10319027 (Lower spray arm) and 1 WPW10317197 (Middle spray arm) and 1 WP661566 (Heater stat) and 1 WPW10705575 (Owi)"

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed, job completed"

"Arrived onsite for previously diagnosed parts.installed the ice bin door and the ice maker. Tested the new parts and they were all working, told customer to dump the first few trays of ice. No water leaks detected during service."

Arrived on site for dishwasher needing previously diagnosed inlet adapter and hose and gasket. Upon arrival reconfirmed issue and installed parts. Tested unit and found no leaks. Call complete

"Arrived on site for refrigerator needing previously diagnosed screw, adhesive, and washers. Upon arrival reconfirmed issue and installed 4 washers, screw, and adhesive. Found door sealing as designed. Call complete"

"Arrived on site to inspect unit for needing new panel. Upon closer inspection found lid not locking was issue due to broken latch, pictures included. Ordering latch and will return. ordrng 1 W11513248 (Latch)"

Arrived on site to test unit for noise. Tested unit and noise is present. Sounds like a motor mount issue. Will need to reschedule for a two man. Office to reschedule.; O-emld tckt

Arrived on site to test unit for leak. Tested unit found water leaking out of the bottom of the unit. Parts will have to be ordered pertaining to that issue and r/s for a two man. Office to order parts and rescheduled.; O-emld tckt

Arrived on site for a dishwasher that is not recirculating the water. Inspected unit and work area. The customer advise. The unit will fill and drain but will not recirculate the water. Around the unit through an auto test and confirmed the customers complain. I replaced the wash motor assembly and tested the unit. Found the unit working and operating as designed with no leaks present during operation. Call complete.

"Arrived on site to inspect dishwasher not responsive. Upon further inspection, I found the unit has power and placed kit into diagnostics showing error code F8E1-valve. I cleared the code and continued with testing. I found no water entering the unit and found the valve, under the sink, was left turned off by the builder. Turned the water on and restarted testing and the unit operated as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"ADB1400AMS0 Arrived to inspect door issue. I found the door would not close due to the cabinet being deformed from excessive movement. The issue was being caused by one of the mounts coming loose. After reinstallation of the mount, the issue was resolved and the machine worked as designed. No leaks observed during service."

"Arrived on site to test unit for dryer over heating, tested unit found vent test failed, removed exhaust from dryer and vent passed, customer stated that unit will turn off and gets hot and stated that vent was cleaned 4 months ago, explained to customer that hot air is getting trapped inside and overheating causing unit to shut off, advised to get vent cleaners to remove restriction, also explained to customer how sensor dry works and if the load has mixed fabrics then recommend using timed dry, at this time job complete"

"Arrived on site to replace previously diagnosed blower wheel and motor. Replaced parts and tested, unit is running as designed, job complete."

"Arrived on site not operating correctly, upon arrival found stuck upper rack not allowing door to completely close. ran diagnostics and got F5-E1 door switch stuck open. Test unit and unit fills, and begins washing correctly. Unit then drains correctly. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11460908 (Console)"

RED4516FW0 Arrived to inspect long dry times. I found flow was severely restricted and the air intake would not even hold a piece of paper. Removing the vent caused the test to work as expected. I removed a complete blockage fro the vent entry point in the wall and retested. The issue was still severe and I informed the customer they will need to have the venting cleaned prior to attempting any further use of the machine.

"Arrived on site for ui reading door open. Per customer door ajar indicator shows at night,tested door switches passed ran diagnostics on switches no issues,found any movement on plunger on freezer switch reading opened or closed also found a ripped right side door gasket ordering freezer switch and gasket ; ordrng 1 W11291142 (Fzr light switch) and 1 W10917313 (Gasket)"

"Arrived on site for dishwasher not cleaning dishes properly. Upon arrival found f7e1 in diagnostics. Found unit not heating correctly and dispenser latch not holding lid down on dispenser. Ordering W10804118 control, W10815478 dispenser, WP661566 heater stat, WPW10705575 owi, W10518394 heater. And rescheduled customer for 04/23/24 to complete repairs ; ordrng 1 W10804118 (Control) and 1 W10815478 (Dispenser) and 1 WP661566 (Heater stat) and 1 WPW10705575 (Owi) and 1 W10518394 (Heater)"

Arrived on site for washer not filling with enough water. Clothes knot up. Also since board was change the unit now gets stuck in spin. Called no errors found and diagnostics completed with no issues. Replaced water valve as precaution. Called tech line. Per Service Pointer - W11710100 . I replaced board since issue started with new board. Customer will need to connect to wifi to fix the continuous spin if it continues. Advised Every 5 min it adds water. Turn off extra power for more fill. Explained Service Pointer - W11499341. Sr # 7738898875 call complete.

"Arrived onsite for dishwasher not cleaning. On inspection found errors F7E1 F4E3 F6E4, ran diagnostics cycle and the motor did not spray water. Installed new pump and motor into unit and retested it. The dishwasher is operating as designed from the factory and no water leaks detected during service."

"Arrived on site to add mounting kit diagnosed on previous trip. Added mounting kit, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to test unit for unit not igniting. Test unit and found wire for module not sitting correctly not letting it get power. Secured connection test unit and unit test good job complete.

Arrived onsite and replaced damage FC door. Call complete.

Arrived onsite for a refrigerator and replaced a damaged RC door and installed a new badge. Call complete.

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. I found the FC door damaged and it will need to be ordered again and replaced. Ordering LW10918659 door SS. Office to RS.; ordrng 1 LW10918659 (Door SS)

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. Call complete.

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and the cam. I tested the washer and it is working as designed. No water leaks were present at the time of service. Call complete.

"JDPSS244PL0 Arrived to inspect non-operation and code. Service test mode had F7E2 as the in,y stored error code and I cleared for testing. I found the circulation pump had failed and I removed and replaced the assembly. The unit resumed normal operations and no leaks were observed during service."

"Arrived on site to inspect unit for error code f7e1. Upon closer inspection ran diagnostic cycle found unit humming and never washing or spinning. Upon closer inspection found capacitor leaking a grey substance. Replaced capacitor, tested unit, unit is now spinning and washing, but found basket jumping a lot. Found holes not punched through. Also unit wasnt shifting properly replaced actuator ran another test cycle unit is shifting properly now. Will need to order tub and return. No leaks present at this time. Office to reschedule ; ordrng 1 W11513243 (Tub)"

"Arrived on site to test unit for not starting cycle. Tested unit found grinding noise coming from motor. Will need to replace pump and motor assembly. Replaced part and tested, unit is now running as designed, no leaks detected, job complete."

Spoke with customer over the phone. Customer er stated they wouldnt be able to cover diagnostic fee and wanted to contact whirlpool for further assistance. No service preformed. Call complete

Updated model and serial number and found unit is in warranty. Ran diagnostics and confirmed long drain error. Inspected and found drain assembly blocked with debris. Cleared system and ran test. Unit is now working properly. No leaks found at this time. Job complete

3307 arrived onsite and found unit control unresponsive. Replaced control and no change. Tested power more throughly and found unit had not neutral. Advised construction manager.

"Arrived on site to test unit for not heating, tested unit found gas not flowing but gas pressure is good at the wall connection, removed connection at the dryer and found wire nut inside coupler connection, removed restriction and do to excessive amount of pipe sealant inside gas valve, replaced gas valve as well and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for slow drain, tested unit found disposal plug not removed causing no drain, removed plug and tested, unit is now running as designed, no leaks detected job complete"

On arrival verified complaint of no power. First inspection found no floor damage and used sled. When pulling out unit found floor mark under unit is dirt and wipes away. Pic in QP. Found unit breaker is tripped. Reset breaker and checked all harnesses no shorts found. Ran bake at 350 and max amp draw at trip was 15.27 amps. Voltage and polarity are correct. House has a faulty breaker. Unit is working as designed. Spoke to Joe TL 7738888514 to document. Customer signed waiver and electrical checklist is filled out. Job complete

Arrived onsite for scratched interior enamel and used enamel repair touch up to correct and prevent rusting. All checks good.

Arrived on site or range not igniting oven properly. Upon arrival confirmed issue. Found air-gas intake not closed half way for propane and and regulator valve not fully set to propane. Made adjustments to valve and intake and found oven working as designed. Call complete

WOD51EC0HS20 Arrived to inspect UI errors. The unit was difficult to get to react to touch and I removed and replaced and tested. The operation returned to normal and the unit operated as expected.

"KUWR214KSB00 Arrived to inspect door closing issue. I found the door would not fully close and had a spongy feel to it. I removed the door and inspected the hinges and found no obvious issues. During subsequent testing, I discovered this new style of rack can come into contact with the door, if not fully seated in place, accompanied by a detent feel. I advised the customer of my findings and tested further. Operational test good."

"Arrived on site to replace left roller on columns freezer. Attempted to separate units to replace the roller and ran into difficulty. Contacted tech line who advised to properly replace the roller we need to tip the unit on its back. Also found the trim between the 2 units stuck/unable to be removed without damaging it. Talked to CS who wants to order new trim, separate units and tilt on the side to replace. Office to schedule when trim arrives.; O-emld tckt"

Arrived on site to replace filter housing that was damaged on delivery and install. Replaced housing ajd verified proper operation. CAll complete.

Arrived onsite and found unit operating with failed power supply. Hot neutral. All else checks good.

"Arrived on site to inspect wine cooler shelf damage. Upon further inspection, I found the top shelf, 2nd shelf and bottom shelf all had scratches on them (photos). I removed and replaced the shelving and tested functions and unit is operating as designed. Job completed."

Arrived onsite for fabric softener not being dispense. On inspection found error F5E3 (door open) went to run diagnostics cycle and it took serval tries to get into the diagnostic menu. I ran the diagnostic test and it went through we no issues. I pulled the water lines off and found the hot valve was clogged with sediment. I replaced both valves and ran the diagnostic test. The test doesnt have a fabric softener test. The draw was clean and Imsaw no issues with drawer. Customer is going to run a load and see if it is working. If customer calls back bring UI and control board back. No water leaks detected during service.

"Arrived on site to test unit for salty ice cubes, customer stated that they had the water softener worked on and now even running lots of water through the fridge the water is still coming out salty, removed filter and installed bypass to flush out the system, flushed out system and advised to replace filter because its clogged with salt, if water is still coming out salty customer would need to service softener system to figure out why the water is salty, at this time job complete"

"Arrived on site for not heating evenly and timer issues. Upon arrival, ran diagnostics and there are no saved error codes. Test unit by preheating to 350. Unit preheated correctly and began temperature cycles. Ran 3 cycles and averaged 352.5 using thermocouple. Instructed customer about difference between regular bake and convection bake. This unit does not have convection bake as her previous oven. Also instructed customer of how to use timer correctly. Unit is operating as designed. Job complete"

"Arrived on site to test unit for no water coming out, tested unit found failed wash motor, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for unresponsive panel. Tried power cycling unit but still remain unresponsive. Replaced console and display came on as normal. Tested unit and now unit is functioning as designed. Job complete

Arrived on site for refrigerator needing fc door brackets. Upon arrival found kit sent for repairs damaged and door mounts bent to far inward. Customer opted to wait for new brackets but wants office to reach out for rescheduling for tgo. Ordering new W11668672 bracket kit; ordrng 1 W11668672 (Brackets)

"Arrived on site to test unit for poor water pressure. Customer stated they replaced filter and pressure regulator has been installed for the house. Water would start with good pressure and than would drop down to a trickle. Replaced primary and secondary valve. Unit now has good water pressure. Unit is running as designed, no leaks detected, job complete."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Around the unit through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit through an auto test and found the wash motor would not run. I replaced the wash motor and tested the unit. I found the unit working an operating as designed with no leaks present during operation. Call complete.

On arrival verified complaint of broken latch. Found customer was washing heavy pillows. Advised customer of proper use and care to prevent further damage to the unit. Replaced latch and ran operational test. Is is working as designed. Job complete no leaks detected during service

"Arrived on site to diagnose oven with door off centered. Examined unit and found right hinge was not properly locked in the receiver, and was now angled. Adjusted door and locked hinge in correctly. Verified proper operation. Repair completed."

Arrived on site to test unit for not heating. Found L2 was completely burnt off terminal block. Replaced terminal block from truck stock(WP3397659). Removed damaged wiring and installed ring terminal. Advised customer to have vent screen on exterior vent cleared as unit is not provided sufficient air flow. Also advised against using unit until vent has been cleared to prevent any damage to unit. Unit is currently now working as designed. Job complete.

Arrived onsite for washer leaking. On inspection flipped the unit up looking for evidence of water leaks I saw none at the time. I started the diagnostics cycle and no water leaks. Ran the unit in quick wash and still no leaks. I popping the lid up to examine the tub ring and right next the fabric dispenser was water marks running down the tub. I installed the new tub ring on the unit and told the customer to run a few loads and monitor it for leaks. If leak is spotted make note of the cycle and the time in the cycle. No water leaks detected during service.

Arrived on site to replace right front burner head and tubing and screws. Replaced all parts test unit and unit test good job complete.

"Arrived on site to test unit for start button not working. Tested unit and found that unit will need a new console and control. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site for dishwasher not heating. Not drying dishes. Ran diagnostics and found no error codes. Found heater is pulling 6 amps. No functional failures. Found the rinse aid was empty. Advised customer they must use rinse aid. Customer says there friends do not need to. Called tech line. Customer will try and call back if needed call complete. Sr# 7738894760

Arrived on site for microwave making a loud noise when turned on. Upon arrival confirmed issue and traced it to improper install of vent assembly over unit causing rattling vibration. Installed W11113654 pad and adjusted vent. Found noise removed. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right rear element and tested the unit. Found the unit working and operating as designed. Call complete.

Arrived onsite for range with error message F1E0. On inspection the unit would not go into bake mode. I installed the new control board in unit. Now the clock is displayed and you can start bake or broil. I let the unit heat to 200?. The unit is operating as designed.

"Arrived on site to diagnose dishwasher with middle rack issues. Customer pointed out a spot on the upper and lower dishwasher rack that a small slit / chip on them. Both racks were replaced on 3/14. Called info in to tech line for review/if replacement is recommended. Tech line reviewed pictures and does not authorize replacement again. Damage is cosmetic only in nature, and does not impact function. Customer advised they can follow up with customer service for assistance if needed. SR7738891250. No repair performed. Call completed. ; O-emld tckt"

"Arrived onsite for range display flashing. On inspection found that the display flashing when it heats up. Installed a new control board and the unit is working as designed. Removed the old bulb base from the socket in the oven, installed new bulb from customer."

Arrived onsite for a dryer with no heat. I tested the dryer and found it not heating. I found an issue with the electrical supply and there was only 21VAC from L1 to L2. There was 16 VAC from L2 to ground but if I punched on the outlet I would get 123.6VAC. I explained to the apartment complex there is an issue with the wall outlet. Call complete.