Near Austin, TX 78701
Jacob
Job Details: 08/05/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for top dented to unit. Saw dent to top. Replaced top. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 08/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for top dented to unit. Looked at unit. Saw dent to top. Replaced top. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning or unlocking, during operation and testing found the pressure module not working correctly, replaced control board and tested. No problems found. Complete"
Near Austin, TX 78701
Jacob
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door panel to unit having damage. lol at door. Saw dents in door panel. Replaced door panel. No issues at this time. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 08/05/2020
MICROWAVE IKEA IMH16XWS4 Arrived on site to test unit for not heating and sparking. Test unit and found bad mag cap and diode.
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2020
OVEN JENN-AIR JJW9830DDS "Arrived on site for customer complaint of lower oven not being able to run clean cycle. Found failed door switch, I replaced door switch, unit tested good. Also installed lights that customer had and checked temperatures in both ovens, unit tested good.
Near Austin, TX 78741
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged harness. Installed a new harness,found unit missing shut off arm extension installed a shut off arm extension from truck stock tested water to icemaker good. Any further issues unit will need shit off arm extension"
Near Austin, TX 78730
David
Job Details: 08/05/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site to diagnose washer that was leaving residue on clothes after wash. On arrival customer had showed me articles of clothing that had washed as well as pictures of others. Looks like the items were not adequately cycled and some small amounts of residue remained. Performed diagnostics and test cycles. Found valves filling strongly, agitation strong and crisp, unit spinning correctly. Found no mechanical faults with unit, unit is working as designed. Advised customer to review use and care guide and try a different soap and cycle options. No repair recommended, unit is functioning as designed."
Near Leander, TX 78641
Jonathan
Job Details: 08/05/2020
WASHER AMANA NFW7300WW00 "Arrived on site for washer leaking at door. Inspected unit and work area. Found door bellow drain holes clogged. Found bellow needs to be cleaned. Removed front of bellow and cleared drain holes. Cleaned front of door and complete door bellow. Tested operation, found minor soap suds buildup. Spoke with customer on soap usage. All tested good, no water leaks detected. Paid in full on credit card."
Near Coupland, TX 78615
Andy
Job Details: 08/05/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78723
Scott
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for leaking fridge . Replaced drain tube . Drain tube is free of any obstructions . No other water leaks detected at time of service. Job complete .
Near Burnet, TX 78611
James
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found ice bin frozen in a block and ice under bucket. Found ice tray half full and ice cycles hanging from bail arm. Found ice maker calling for water before tray is in home position. Unit will need new ice maker to repair. ; ordrng 1 W11115534 (icemaker)
Near Austin, TX 78746
Robert
Job Details: 08/05/2020
DRYER MAYTAG MED7100DC0 Arrived on job for complaints of not starting. Found relay on control board not closing. After replacement test operation.
Near Hutto, TX 78634
Andy
Job Details: 08/05/2020
WASHER KENMORE 110.2613241 Arrived on site for washer leaking water. Tested and inspected unit and found failed inlet valve. Attempted to remove failed part and found hot water valve at wall not working. Shut off water main and attempted to remove and found hot water supply still feeding water due to back pressure from water heater. Customer will need plumber to come fix hot water valve at wall before repairs can be made.
Near Leander, TX 78641
Lou
Job Details: 08/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. Once I was able to get it into diagnostics, I found the error codes F6E4. I cycled power and removed and replaced the main control and cycled power. Cleared the error code and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 08/05/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for possible propane leak on right front burner. Tested unit found small leak on right front tubing. Ordering part#W10810387(lp conversion) and pat#W10353141(right front tubing). Office to reschedule. ; ordrng 1 W10353141 (TUBING RIGHT FRONT ) and 1 W10810387 (LP CONVERSATION KIT)
Near Elgin, TX 78621
Andy
Job Details: 08/05/2020
WASHER MAYTAG MVWB855DC0 Arrived on site for washer error code and not operating properly. Tested and inspected unit and found failed water inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Briarcliff, TX 78669
Brandon
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSRB25QGSS01 "Arrived on site for customer complaint of unit not dispensing ice, found broken bracket. WP2180226
Near Uhland, TX 78640
Leonardo
Job Details: 08/05/2020
RANGE WHIRLPOOL WFC150M0EB0 Arrived on site to test unit for left front burner not working. Test unit and found burned switch and opened element. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found gearcase has failed, replaced it and washer it is operating properly and no longer making noise. No water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details: 08/05/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, remove the vent hose and there is water collecting in it, vent is blocked to the exterior and water is collecting in hose. Vent will need to be clear to correct issue, job complete"
Near Austin, TX 78756
Scott
Job Details: 08/05/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site ,replaced right side positioned . Upper rack is not sitting correctly . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78731
David
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site to install new icemaker and optical eye. Installed new parts and retested. Unit is now working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found frost build up around auger shaft and under ice bin. Instructed customer to clean the build every once in a while. After cleaning up frost build up, unit tested good. Ice door sealing properly, auger motor working properly."
Near Manor, TX 78653
Andy
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher leaving soap in unit. Tested and inspected unit and found no water getting in unit due to failed float switch housing not letting lever make contact with switch. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (SWITCH HOUSING )
Near Austin, TX 78741
Luis
Job Details: 08/05/2020
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site for loud noise. Compressor and fans running,no noise present,powered unit on compressor powered off correctly,let temps increased powered unit on compressor powered on no odd noises fans powered on no noise present"
Near Austin, TX 78749
Jacob
Job Details: 08/05/2020
DISHWASHER MAYTAG MDB8959SKB0 Arrived onsite for an F9E1. Tested unit. Drain will not come on at all. Called Techline. Used ohm meter to check. The blue and brown wires and got good ohm readings. Suggested that control board needs to be replaced. Got sr#7728482336. Ordered part. Rescheduled with customer ; ordrng 1 W11348053 (CONTROL BOARD )
Near Austin, TX 78738
Robert
Job Details: 08/05/2020
OVEN KITCHENAID KEMS308SSS04 Arrived on job for complaints of broiler element damaged. Found the broiler element open will need to replace element. after replacement test operation.
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not dispensing ice, I found auger shaft was not making good contact with ice bin. I had to adjust the auger shaft coupler upwards to make contact with ice bin, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I opened the FC door and found the FC light not working. Checked the RC lights and found them not working. I removed and replaced the FC light and tested and all lights in the FC/RC are operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected washer and found rotor is loose after correcting, Discussed correct loading procedure, how to avoid unbalanced notes and correct soap usage. No water leaks from connections at time of service, job complete."
Near Austin, TX 78747
Jacob
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived onsite to replace rail-mullion, switch, and gasket. Replaced 2 of 3 parts. Gasket was ordered wrong. Re ordered gasket. Rescheduled with customer.; ordrng 1 W10830046 (gasket-fip)"
Near Austin, TX 78746
Robert
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on job for complaints of mullion not working. Found mullion damaged needs to be replaced. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78751
Scott
Job Details: 08/05/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not spinning . Ran diagnostics and found latch not engaging . ; ordrng 1 2NDMAN"
Near Leander, TX 78641
Lou
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator leaking and ice in freezer. Upon further inspection, the customer advised that there is water in the bottom of the refrigerator section and leaking into the freezer through the door gasket. I found that the RC evaporator drip pan drain hole is clogged and the defrosted water has nowhere to go. I pulled the unit from the wall and removed the ack panel to inspect the drain tube. Removed the drain tube and found it clogged with debris. Removed the debris and placed silicone around the edge of the drain tube to help seal the gap. Also found two spots on the back panel that have insulation void and are sweating badly. Advised the customer of my findings. Disassembled the RC section and removed the ice from the evap drip pan. Cleaned leftover water and reassembled the RC section. No water leaks observed at the end of service, job completed."
Near Austin, TX 78751
Scott
Job Details: 08/05/2020
RANGE WHIRLPOOL WFE515S0ES2
Near Round Rock, TX 78664
Cliff
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to perform sealed system repair for refrigerator. Replaced compressor, filter dryer, and service port. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Waco, TX 76704
Jonathan
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for a freezer that is freezing up in the freezer section. Inspected unit and work area. Customer advised that her issue is this ice forming at the bottom of the freezer. Found drain hole plug up with ice. Removed back cover and blew out an obstruction out of the drain hose. Steamed out unit and could not get water to be removed from the freezer section. Steamed from underneath the unit as well as on the top and was unable to get water to flow down to the drain pan. I called Techline and spoke to Kathy SR# 7728487045. She had me test a few things with the unit and advised that based on our findings
Near Leander, TX 78641
Jonathan
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher top rack broken and not cleaning well. Removed top rack and installed adjuster kit. Installed rack and tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and found all working. Spoke with customer on hard water and soap recommendations. All tested good, no water leaks detected."
Near , TX 78620
Kevin
Job Details: 08/05/2020
VENTHOOD GE PVX7360SJ2SS "Arrived on site and inspected vent hood and found blower wheel is rubbing against shroud cover, added spacer above shroud cover where mounting point attaches to frame, shaved 1/8 of plastic off of Venturi and it is no longer contacting. Vent fan is quiet now. If issue persists GE techline will need to be contacted Venturi shroud
Near Round Rock, TX 78681
David
Job Details: 08/05/2020
FREEZER WHIRLPOOL WRF535SWHZ04 Arrived on site to follow up on refrigerator that had issues with freezer door fully opening. On arrival customer had said the issue had resolved itself a couple days after I fixed it prior. Leveled unit at customer request. All is working as designed. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and replaced heater and spray arm diagnosed on previous visit, after replacement ran a diagnostic cycle and it completed properly, no water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Leonardo
Job Details: 08/05/2020
OVEN WHIRLPOOL WOD51EC7HS01 "Arrived on site to test unit for error code E3. Tested unit found bad sensor, replaced sensor. Tested unit to 350, unit test good. Job complete."
Near Austin, TX 78759
David
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to diagnose one microwave that does not heat sometimes. Tested unit and found the relay on the control board will not engage and clack. Ordering new control applicable to this engineering digit.. ; ordrng 1 W10891908 (cntrl-elec)
Near Austin, TX 78721
Scott
Job Details: 08/05/2020
DRYER AMANA NED4655EW1 "Arrived on site for dead dryer , found hi limit thermostat had blown . Used cutoff kit from truck stock . Unit is now heating . No lint build up at time of service . Job complete ."
Near Round Rock, TX 78681
David
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install, parts to resolve frozen RC Evap issue. Found that is an applicable service pointer that involves securing the Evap cover to the liner to resolve this, W11092686E. Advised customer that we need to follow this service Pointer first before were placing other parts. Ordering parts, office to schedule return visit when parts are available. ; ordrng 2 67006425 (screw)s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (tie-wire)s and 1 WPW10501260 (cover-evap)"
Near Leander, TX 78641
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator intermittently making ice. Customer stated that they turned off ice maker and when turned back on it taken 48 hours to produce ice. Measured temperature in ice area at 14.5°. Measured temperature in FC at 1°. Checked temperature settings and found set at 36° in RC and 0° in FC. Performed diagnostics mode, checked ice maker fault codes and found E2 motor lost position. Advanced ice maker harvest and found ice dropped and cycle ended at home position. Ran fill cycle and found restriction in fill tube line. Removed fill tube from inlet valve and found frozen. Measured fill tube heater and found at 55.4 ohms. Tested voltage to heater and found 120 volts. Added foil insulated tape to fill tube line to keep from freezing. Tested all operations, all tested good. No water leaks detected."
Near Andice, TX 78628
Jonathan
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave not removing odor or vapor. Inspected unit and work area. Performed diagnostics and tested 2 speed fan with paper on vent. Found fan holding paper in place and falling when turning off. Found fan adjusting from high to low. All tested good. Spoke with customer on microwave vent hood fan and operation.
Near Liberty Hill, TX 78642
James
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Customer stated the unit had been tripping the breaker every day. Electrician verified electrical circuit as good. Circuit is properly polarized and has proper voltage. Verified compressor and inspected control. Found control and ui have failed and will need to be replaced to repair. Office to schedule return service due to control is expart; ordrng 1 W11239666 (UI) and 1 W11293378 (cntrl-elec)
Near Manchaca, TX 78652
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for door issues. Found right slide to drawer defective preventing door to fully open or closed,replaced defective right side slide,reinstalled door tested door operation good.
Near Round Rock, TX 78681
Cliff
Job Details: 08/05/2020
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is not registering with burners lit. Found front center burner not registering lit flame. Adjusted burner and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site for no cool diagnosed defective control not going into defrost replaced main control.
Near Liberty Hill, TX 78642
Lou
Job Details: 08/05/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect range burning smells. Upon further inspection, the customer advised that the unit began to smoke and have a smell when they tried to use the oven. I pulled the unit from the wall and removed the terminal block cover and found the L1 and L2 harness connectors not tight. The L2 (red wire) was burnt from its connector. I tightened the connectors and added a “Y” connector to the L2 wire and retightened it. Tested the unit and it is operating as designed. I advised the customer of my findings and advised that I am going to order a main harness and terminal block and recommended that the customer purchase a new four prong power cord before I return, so I can install the power cord when replacing the harness and block. I advised the customer of my repairs be temporary until I can return to replace the harness. Also advised that if they smell an odor air see smoke to stop use and unplug the unit or turn off at the breaker. Customer reques
Near Austin, TX 78738
Brandon
Job Details: 08/05/2020
DISHWASHER FRIGIDAIRE FGID2476SF1A "Arrived on site for customer complaint of unit not drying properly and water in top spray arm when cycle complete. Found no rinse aid was being used, and the little bit of water left behind from top spray arm is normal. Ordering control and heating element to ensure heating is working properly. Spoke with MS in office about scheduling ; ordrng 1 5304514365 (PUMP W/HEATER) and 1 5304520661 (CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78745
Luis
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool in fresh food and no ice. Ran diagnostics found freezer fan,fresh food fan and ice box fan not running. Removed control cover,all harness’ installed,adjusted wiring all fans powered on."
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found builder had converted it to propane on a natural gas feed. Replaced all orifices and now flames are as expected, took 1 picture of all burners, job complete"
Near Georgetown, TX 78633
Paul
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for a refrigerator to replace the previous diagnosed sealed system components. I replaced the compressor and RC evaporator. I installed a low side service tap on the compressor and installed dye drier. I vacuumed the system and the unit would not get below 28 psi on the low side and when the gauges were closed the system equalized within seconds indicating a large leak. I pressurized the system and found the capillary hissing inside the cabinet. I called techline and spoke with Butch SR# 7728481758 and reported my findings.
Near Lakeway, TX 78738
Robert
Job Details: 08/05/2020
WINE COOLER WHIRLPOOL KUBR204ESB00 Arrived on job to replace top shelf. After replacement check temperature. No leaks detected at time of service
Near Waco, TX 76710
Jonathan
Job Details: 08/05/2020
ICE MACHINE WHIRLPOOL KUID508HWH00 "Arrived on site for ice machine that’s not making ice. Inspected unit and work area. Customer has unit hooked up to an under the counter filtration system. Placed unit in service diagnostics and found the fill valve barely pulling in any water. Unit ran a full diagnostic cycle and all other components rain as designed. Replaced fill valve and tested unit. Unit still was not feeling the way it should. Tested voltage at the valve and found proper voltage. Advise customer that their issue was probably with water supply going to the unit due to the fact that the unit was taking along time to fill and was not pulling in enough water to make the ice size they should making. With the added time it takes to fill the unit and thin ice, the ice is melting before it has a chance to fill the bin. Customer will have a plumber come take a look at the under the counter filter to see if it needs to be replaced and will check water pressure. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW5100HW0 Arrived on site for washer repair. After opening the dampener rods I found that they only shipped 1 out of the 4 rods needed. we need to order 3 more rods. Office to reschedule due to parts being psp; ordrng 3 W11396716 (SUSPENSION)s
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for customer complaint of unit not dispensing rinse aid, found failed dispenser, I replaced dispenser, unit tested good."
Near Georgetown, TX 78628
Tyler
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KFCS22EVMS7 Arrived on site to install new icemaker. After initial repair I was able to retest the unit through a full harvest and unit functioned properly during test. Icemaker has water in it and it will take 1-4 days to fill bucket with ice. Call complete
Near Austin, TX 78736
Leonardo
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for sparks. Tested unit found bad capacitor and diode. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2020
RANGE KITCHENAID KFID500ESS02 "Arrived on site to inspect range error codes. Upon further inspection, cycled the power to the unit and found the range control display not functioning correctly. Placed unit in diagnostics and checked error codes and found none. Turned power off to the unit and removed and replaced the main control and turned power back on. Control is functioning properly. Tested unit and it is operating as designed. Job completed."
Near Austin, TX 78732
David
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSRV22FVSS03 "Arrived on site to diagnose refrigerator that customer said stopped cooling. Customer informed me that on the day ticket was called in unit came back. Refrigerator section then freezer, and ice now works too. Ice however is not dispensing. The unit likely needs a new main control since all failures seem to point to control, possibly a UI control if main control doesn’t bring ice dispenser back. Main control is available, but Ui is not.
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site from r refrigerator left RC door not closing properly. Inspected unit and work area. Removed RC door and inspected soft closer. Removed closer and installed new. Tested door operation. All tested good, no water leaks detected."
Near Salado, TX 76571
Tyler
Job Details: 08/05/2020
OVEN WHIRLPOOL WOD77EC7HV01 Arrived on site to repair a double wall oven door handle. After installing the new handle I tested the functionality of the door everything is working as designed
Near Austin, TX 78748
Kevin
Job Details: 08/05/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer And found lint chute is loose, remove rear panel and after correcting discussed airflow expectations with customer. Airflow is currently good, job complete"
Near Austin, TX 78737
Jacob
Job Details: 08/05/2020
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for unit not spinning to dry clothes. looked at unit. Found that belt had worn down. Replaced belt. Still had an issue with drum not turning. Upon further inspection. Found that motor was the issue. Let customer know. No issues at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, found E5 error code in diagnostic mode, ran ice maker harvest ice maker tested good. Found faulty control board, I replaced control board, unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 08/05/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to repair dishwasher that need a new primary control board and a user interface. After installing necessary parts I was able to fully retest the machine and found that there were no error codes and no other issues that need to be addressed at this time. The dishwasher is now functioning as designed and I gave the customer the OK to use it whenever they’re ready. Call complete
Near Hewitt, TX 76643
Jonathan
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and vacuumed down unit. Unit held a vacuum for seven minutes without budging. Charged unit and got unit up to 145 psi on the high side and 1 psi on the low side. Unit is working as designed. Call complete."
Near Austin, TX 78747
Leonardo
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for unit hanging on right side. Found mounting screw not installed correctly on right side. Will order new mounting screws W10821385 and new mounting nut W11122643 office to reschedule. ; ordrng 1 W10821385 (MOUNTING SCREWS KIT ) and 1 W11122643 (MOUNTING NUT ASSEMBLY)
Near Hewitt, TX 76643
Jonathan
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator if it’s not cooling. Inspected unit and work area. Customer advised that the issue is not that it’s not cooling but that they were wanting to check to make sure that their unit is functioning properly. They had had a prior repair done about 10 days ago and the unit had been better since the repair but they were unsure if the problem was completely fixed. I checked the unit and unit was sitting at 2°F in the freezer. The refrigerator section was sitting at 38°F. Checked evaporator and found no evidence of frost buildup. All fans were running and unit was working as designed. Advise customer that since their repair, it appeared that the unit had been reaching normal temperatures. I advise them that no repairs would need to be made as the unit is working as it should. Call complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher with no water. Upon further inspection, placed the unit in diagnostics showing error codes F4E3 (motor) and F7E1 (element). Cleared the codes and continued with testing. Unit dispensed water into the tub but the motor failed to come on. Advanced through testing and the dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for loud noise in freezer, installed evap and checked for any issues, no issues found. Cooling returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for icemaker issues, upon inspection found Icemaker full and producing, no problems found. Complete"
Near Kingsland, TX 78639
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site and tested operation. Found freezer at 25 and fresh food at 40. Checked evaporator and found a partial frost pattern. Installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit now cooling properly and all functions test good. Job complete"
Near Driftwood, TX 78619
Brandon
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit making knocking noise when ice maker is on. Sounds like the ice maker is not releasing ice properly or heater is not activating all the time to release ice from mold before ice maker module rotates. Spoke with RJ, ordering harness and ice maker. ; ordrng 1 W10884720 (harns-wire)"
Near Austin, TX 78731
Luis
Job Details: 08/04/2020
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for not cutting ice. Grid cutter wires intact, burned harness ohmed grid cutter good,checked voltage at harness good 9vac replaced grid cutter,grid warming up if problem continues will need a new harness
Near Smithville, TX 78957
Andy
Job Details: 08/04/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not spinning out. Tested and inspected unit and found failed latch and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78739
Kevin
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and inspected dishwasher and found wash motor is failing/noisy. after repair dishwasher is operating properly and noise is normal. No water leaks from connections at time of service, job complete"
Near Kingsland, TX 78639
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and tested operation. Found freezer at 0 degrees and fresh food at 50. Tested damper assembly and found to be functioning properly. Found evaporator frozen over restricting air flow to fresh food section. Found evaporator thermistor reading open. Will need to return with new thermistor to repair. ; ordrng 1 WPW10384183 (thermistor)
Near Round Rock, TX 78664
Kayman
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW8740DW Arrived onsite for washer showing F9E1 error code for drain pump failure. I put the unit into diagnostics and bypassed the Error code. I ran a diagnostics cycle and all functions performed correctly including the drain pump. The customer also said it sometimes shows error codes for the control and UI issues. I am ordering a control for repair.(W11201289) control.Requesting AUTHO for repair. ; ordrng 1 W11201289 (cntrl-elec)
Near Cedar Park, TX 78613
Kayman
Job Details: 08/04/2020
DRYER WHIRLPOOL WED9200SQ1 "Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning but not heating. I accessed the heating element and thermal cut off through the toe panel at the bottom of the unit. I tested the resistance of the thermal fuse and it did not ohm out indicating a faulty thermal fuse. Will need the thermal fuse replaced.I replaced the thermal fuse and the unit is now heating and working as designed. Job complete."
Near Austin, TX 78724
Luis
Job Details: 08/04/2020
REFRIGERATOR LG LSXS26366S/00 "Arrived on site for no cool. Pierced low side pressure reading +50 diagnosed a defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Used jig to install software update,powered unit on checked low side pressure good."
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is installed below cooktop by builder, customer experienced countertop and drawers hot to the touch when using self clean. Recommended against self clean due to install location and recommended using high temp oven liners instead to prevent a cleaning need. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected range and found display is out, confirmed power is correct and cooktop elements are still operating properly. will need to bring back control board to correct issue.; ordrng 1 W11122560 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site and replaced light modules diagnosed by previous technician on previous visit, job complete"
Near San Marcos, TX 78666
Robert
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of leaking. Ran diagnostics and found no codes. Ran rinse cycle tub filled and washed no leaks twice. Unable to duplicate error. Ran calibration. Checked air dome per service pointer.
Near Liberty Hill, TX 78642
James
Job Details: 08/04/2020
WASHER MAYTAG MHW6630HW0 Arrived on site and installed new dispenser assembly. Tested operation and found unit working properly. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 08/04/2020
DISHWASHER GE GDT695SGJ0BB Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD05X24776 (HEATING ELEMENT ) and 1 WD19X25180 (DRAIN PUMP ) and 1 WD21X23498 (switch flood) and 1 WD21X24901 (CONTROL )
Near Austin, TX 78750
David
Job Details: 08/04/2020
DRYER KENMORE 796.910229 Arrived on site to follow up on dryer that was not toy after last repair. Checked unit and found high temp thermostat was tripped again. Reset thermostat and advised customer to try and clean out vents. Vent length is incredibly short. Cleaned lint in previous visit.
Near Georgetown, TX 78633
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that was freezing things in the fresh food section and causing ice to freezer patterns in bucket. After running diagnostics I could not find any error codes but I did find that the damper motor inside of the fresh fruit section was grinding and getting stuck open causing too much cold air to freeze everything in the ff side. I replace the damper motor and instructed customer that it will take a few hours but after this everything in the fridge side will start functioning properly and now nothing will freeze any longer. We do need to order a new iStore dispenser for the dispensing system in the freezer door the old one is not sealing properly and allowing hot air to go up and freeze the ice in the bucket.; ordrng 1 W11098702 (door-ice)
Near San Marcos, TX 78666
Robert
Job Details: 08/04/2020
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of lf error code. Ran diagnostics and found valve not working. Replaced valve and test. No leaks detected at time of service.
Near Marble Falls, TX 78654
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and tested operation. Found ice in bottom of fresh food. Found fresh food drain pan has ice under it causing it to bow up and drain hole has frozen over. Found source of water to be coming from ice maker rear gasket and running down under drain pan and has caused the pan to bow. Also found ice maker over filling with water. Unit will need new ice maker, rear adapter and drain pan to repair. Office to schedule return services due to drain pan availability. ; ordrng 1 AUTHO (AUTHO) and 1 W11457241 (EVAP DRAIN PAN) and 1 WPW10635022 (adapter)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for not drying, found no issue with airflow or element, nice red glow and moisture sensor ohmed out correctly, changed customer focused dryer setting from 2 to 3. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for microwave popping noise. Tested and inspected unit and found failed magnetron, capacitor diode and transformer. Ordering needed part. Bringing fan motor in case needed. Office to schedule return trip. Advised customer not to use until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
Near Pflugerville, TX 78660
Scott
Job Details: 08/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven completely dead . Found thermostat ( tod) failed . Replaced thermostat. Ran preheat all checked normal . Job complete .
Near Cedar Creek, TX 78612
Andy
Job Details: 08/04/2020
RANGE WHIRLPOOL WFC150M0EW4 Arrived on site for range left back burner not heating. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.