We serviced a
GE DRYER
Model DPXQ473ET3WW
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler and bushings require maintenance. Cleaned and lubricated parts and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a washer that is not cycling properly. Found cam nut not fully tightened causing splice to slip. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 09/24/2021
Arrived onsite for unit not dispensing upon arrival found unit to be operating as designed and found water was turned off to building recently which caused issue. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 09/24/2021
"Arrived onsite for refrigerator freezing upon arrival found unit was freezing in rc section, found diffuser operating as designed, unit control misreading unit thermistor which tested within range. Replaced control and communicated with customer on monitoring and thawing line. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78748
Kevin
Job Details: 09/24/2021
Arrived on site and inspected washer and found lid latch strike is broken took one picture a new one will be needed to correct issue; ordrng 1 W11457841 (Strike)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Austin, TX 78738
Jacob
Job Details: 09/24/2021
Arrived onsite for unit having F9E1. Tested the unit and unit did drain. Customer said the control was already replaced once and did not fix the issue. Ordered parts. Office to reschedule ; ordrng 1 W11038720 (VENT ASSEMBLY ) and 1 W11289893 (WATER INLET ASSEMBLY ) and 1 W11345228 (SUMP AND MOTOR )
We serviced a
KITCHENAID OVEN
Model KEBS208SSS02
Near Austin, TX 78759
David Z
Job Details: 09/24/2021
Arrived on site to install oven bulbs. Replaced both upper and lower left side bulbs. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78724
Scott
Job Details: 09/24/2021
"Arrived on site , replaced mag cap dioed . Tested unit , all checked normal. Heating to wp specs . Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78702
Luis
Job Details: 09/24/2021
Cleared bin,removed all accessible tubing and parts,cleaned all parts and tubing,replaced water filter added cleaner and ran unit through a clean cycle.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit operating with repeating cl error. Per service manual ordering pcb to repair. Office to reschedule. ; ordrng 1 W11530276 (UI panel) and 1 W11407215 (Pcb) and 1 W10782243 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
"Arrived on site to inspect unit for refrigerant leak. Inspected unit and no dye was present, indicating no leaks in sealed system. Unit is also cooling properly and ice bucket is full. No further repairs needed and no water leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Spicewood, TX 78669
Robert
Job Details: 09/24/2021
Arrived on call for complaint of not complete cycle. Ran diagnostics and got no codes. Unable to duplicate error. If problem continues recommend replace control.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite to install previously diagnosed parts. I installed the burner but still no function. I found the regulator valve stem was bent. I attempted to bend the valve into place and the stem broke off immediately. I am ordering the valve to complete the repair. Office to R/S please place on cancelation list. ; ordrng 1 W11258611 (Control) and 1 W11449506 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived onsite for icemaker not making ice. We gained access to icemaker and tested it by putting it through a harvest cycle which it did not complete. We the removed icemaker and installed new icemaker. We then tested unit by putting it through a harvest cycle which it did complete. Unit working as designed not leaks found and fill tube as not clogged.job complete
We serviced a
KITCHENAID COOKTOP
Model Kcgs350ess00
Near Austin, TX 78748
Kevin
Job Details: 09/24/2021
Arrived on site and inspected Cooktop and Found propane source is a 20 pound propane tank under counter in kitchen island. Took one picture. Propane leak is coming from the connector to this tank. Home is new to the customer and explained that this is unsafe and according to NFPA regulations also illegal. There does not appear to be any natural gas connection or exterior propane tank available. There also does not appear to be any electrical connection for a new cooktop available in the island. disconnected Cooktop from propane tank it should not be reconnected. Sent picture to MS
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to install new heater for dishwasher. Installed heater supplied by homeowner and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Jacob
Job Details: 09/24/2021
Arrived onsite for the filter latch being broken. Customer showed that he was holding it up with tape. Looked at the filter lock and saw that one side of the lock broke off. Ordered new lock. Currently also wanted to purchase the filter from us. ; ordrng 1 WP2223877 (latch)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW
Near Marion, TX 78124
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for loud noises during operation, upon inspection found the customer had unplugged unit. When plugged back in I found the console was shorted. Will need console to determine sound cause, ordering console. Office to reschedule ; ordrng 1 W11164010 (Console)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for grinding noises, upon inspection found the unit ran normally and didnt exhibit and grinding, I showed customer how to clear all parts of filters. Cleaned debris from inside the pump. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/23/2021
"Arrived on site to replace previously diagnosed power supply board, control, both FC and RC evap motors with harness and thermistors, and drip pan. Replaced parts, tested unit, unit is working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the auger motor shorted causing issues, replaced auger motor and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for refrigerator collecting water in the RC floor and freezing. Upon inspection I confirmed the complaint. I found the drain pan warped and the drain clogged. I found FC=1 RC=37 on arrival. I quoted 340.21 + tax for svc fee parts(67.96) and labor(272.25) to replace the drain pan and clear the drain. The customer agreed so I replaced the pan and made sure the drain was free and clear from both sides. I used silicone to seal the drain tube in the rear. I noticed the right side refrigerant line under the inlet valve was sweating and there was some corrosion on the rear panel and floor. I advised the customer of this and to monitor the unit after todays repair. After the repair I powered on the unit, all functions restored and operated as designed. I advised to give the unit at least 5 hours before restocking the RC. No leaks detected during ti e of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Waco, TX 76706
Jonathan M
Job Details: 09/23/2021
Arrived on site for a washing machine that has a torn bellow. Inspected unit and work area. Confirmed the customers complaint and disassembled unit. Removed old bellow and began to replace it. I noticed the basket leaning pretty hard to the right. Inspected unit and found the Spring on the right side had snapped and broke causing this issue with the wash basket leaning. Spoke to CS and I?m ordering two springs and two shots. Office will need to contact the customer about a return date due to inability to see scheduling.; ordrng 2 W11314394 (spring)s and 2 W11316766 (SHOCKS)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for dryer not operating or starting. Upon inspection I found no voltage present at the terminal block. I found the breaker for the dryer tripped in the half way position. I reset the breaker and noticed it felt very soft or weak. I checked voltage again at the terminal block. I found good voltage under a load. I let the unit run and monitored amp draw on the power cord. I found it would not exceed 25 amps. I used my thermal lead to monitor temperature cycles and found the unit cycling as designed. I turned the timer knob from timed to fluff and heard a crackling noise within the timer. I replaced the timer and tested the unit. I am un able to recreate any crackling noises and the unit is operating as designed at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/23/2021
Arrived on site for Whirlpool FD fridge- no water coming from dispenser. Found water was only trickling out of the dispenser. Removed filter and same result. Gained access to valve and filter housing. Removed filter housing and installed new filter housing and new heater coil over water line that came with new housing. Tested dispenser and water was coming out but could hear valve struggling. Removed valve and installed new valve. Tested water dispenser and strong flow came out as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Killeen, TX 76542
Al
Job Details: 09/23/2021
Arrived on site and inspected dryer apparently leaving lint residue on customers in home filter that is located just outside the laundry room. I placed the unit in diagnostics and found no error codes. Inspected the rear of the dryer and vent hose was installed properly and there was no lint buildup on the outside of the unit or any where in the laundry room. Customer isnt sure when hes had the air ducts cleaned. Unit working properly without any errors or failures. Job complete. Add on
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/23/2021
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Copperas Cove, TX 76522
Al
Job Details: 09/23/2021
Arrived back on site to install previously ordered door latch. After replacing the above the unit tested as designed to customers satisfaction. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tali W
Job Details: 09/23/2021
Onsite for dryer not heating at all. Confirmed complaint. Customer informed me that she had a vent cleaning service performed yesterday. Found cut off open. Replaced cut off. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWB02
Near Killeen, TX 76541
Al
Job Details: 09/23/2021
"Arrived on site and inspected side by side refrigerator ice dispensing issues. Found the ice container, auger motor and shaft were all defective not allowing the customer to dispense ice. Ordering authorization and parts needed to complete repair ; ordrng 1 2188917 (AUGER DRIVE SHAFT) and 1 W10271507 (MOTOR, AUGER) and 1 2317251 (BIN, ICE COMPLETE ASM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Salado, TX 76571
Jonathan S
Job Details: 09/23/2021
Arrived on site for refrigerator leaking water. Inspected unit and work area. Cycled ice maker and found no leaks. Gained access to evaporator and found evaporator drain line clogged. Will need to clear drain line to correct failure. Steamed drain line and tested drain operation. Found drain properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Killeen, TX 76549
Tali W
Job Details: 09/23/2021
On site for freezer having loud vibration noise. Found copper refrigerant line touching drain pan causing the noise. Adjusted line and installed dampening pads to help with vibration from compressor. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/23/2021
Arrived on site for dishwasher not powering on. Inspected unit and work area. Found dishwasher not installed. Removed junction box cover and found both wire nuts fell out when cover was removed. Contacted power cord in junction box. Powered unit on and found unit getting voltage. Not able to do complete testing due to unit not installed at time of service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76549
Tali W
Job Details: 09/23/2021
"On site for washer not spinning clothes out all the way. In diagnostics, found F8E1 no fill long fill. Cleared error. Ran diag cycle. Unit had proper water supply. Found actuator shaft disconnected from cam. Also, found unit not draining properly due to drain hose being installed too far into drain pipe. Replaced actuator and installed drain hose 4in into drain. Calibrated, ran diag cycle, unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a washer that still leaking. Inspected unit and work area. The customer advised that after raising the feet of the washer that the unit is still leaking and went off balance. Went ahead and replaced the dispenser drawer, hot valve, and cold valves. Found the cold water valve I had internally broken. Reassembled unit and tested it in diagnostics. I did find an F0 E2 (oversuds) error code. All tests ran as designed in manual valves, drain, and spin tests. The customer complained about the dispenser drawer not being completely flush as the old one was flush. I called whirlpool Techline and spoke to Austin SR# 7731818725. He advised there is always a little bit of variant in the shape of the drawer due to the part being plastic and that a little misalignment was normal. He advised if the customer wanted the drawer replaced.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Tali W
Job Details: 09/23/2021
On site for cooktop having scratches and marking after cooking on it once. Pics in SDQP. Found scratches and marks on cooktop. Inspected customers pots. They werent bowed and didnt have any build up of any kind on them. Ordering black cooktop. Unit functioning as designed. Office to reschedule. ; ordrng 1 W11476176 (Cooktop black)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Temple, TX 76502
Tyler
Job Details: 09/23/2021
Arrived on site for Asher making loud noise and recently replaced tub assembly banging around off balance. Upon arrival entered diagnostics but found no error codes. After testing c01-c08 I found slight off balance wobble with tub empty during c08. After running test in normal operation and diagnostics with towels in unit I did find major off balance issue. Dampener rods recently replaced were functioning as designed and holding tub up. Heard unknown objects loose between tub assemblys but couldnt find anything under tub/ above drain mount.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waco, TX 76712
Jonathan M
Job Details: 09/23/2021
Arrived on site for a dishwasher that won?t drain and is not completing cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit attempting to drain but not draining. I did ask the customer if they had recently replace their garbage disposal and they advised that they just had. Checked the drain hose connector at the garbage disposal and found the knockout punch and not been punched through. Knocked in the knockout punch and tested the unit. The unit began to drain as designed. Call complete.
We serviced a
AMANA DRYER
Model MEDC465HW0
Near Killeen, TX 76541
Al
Job Details: 09/23/2021
"Arrived on site and inspected squeaking noises from the dryer. Confirmed the complaint and found the pulley, belt and rollers were contributing to the irritating noises. Replaced the repair kit and unit tested as designed to customers satisfaction. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a refrigerator that?s still making a vibrating noise. Inspected unit and work area. The customer had a video of what the unit was doing and it sounded like vibration while the compressor was running. The customer stated that it sounded like it was coming from the condenser. Check the tow panel off and started moving around the condenser and found out that I was able to replicate the sound. I called Whirlpool Techline and spoke to Rich SR# 7731822715. He advised me to try and move some of the refrigerant line from the condenser to see what was going on and to correct the issue. He also add it that I should add sound pads to any areas that could come in contact with any metal spots. He did advise that if it?s not one of the lines going to the compressor, there may be an issue with the cabinet but he advised that he wouldn?t really be able to tell because the way that the condenser is designed. I did move one of the refrigerant lines that seem to be causing the sound and added sound pads on the return line to the compressor. I advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for no ice. Diagnosed a frozen fill line in freezer door,defrosted fill line,ran icemaker through a harvest passed ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found anti hammer valve under sink preventing water flow. Homeowner will need a plumber to correct issue.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
Arrived onsite for electrical concern and found wiring issues. Corrected. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Austin, TX 78749
Brandon
Job Details: 09/23/2021
"Arrived on site for customer complaint of unit not heating after a period of time, and once the cooling fan came on by itself. This is an indicator of a faulty thermistor, ordering thermistor.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found no parts operating when i arrived and nothing would operate in diagnostics. Ui control is shorted and i replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details: 09/23/2021
Arrived on site to replace previously ordered parts for refrigerator. Found ice bucket warped causing slippage of ice auger retainer. Repaired ice bucket and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Berlin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for closing normally causing iceing. Upon inspection found the unit doors are very uneven causing the ice, leveled the doors and tested. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Del Valle, TX 78617
Jacob
Job Details: 09/23/2021
Arrived onsite for the unit still over freezing and getting water condensation along the top of the freezer door gasket. Called Techline. Let them know of the current findings and previous works from another company has done to the unit and that the issue has never been fixed. Let them know that we took the condenser fan off to let the mullion heat up. And noticed that he mullion between the crisper drawer and freezer door will not heat up. N
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
"Arrived on site for dishwasher not cleaning the dishes. I checked voltage at the wall and found good voltage and proper polarity. I checked voltage at the junction box and found it is wired properly and reading correct. I checked the wiring on the sump and motor and found everything connected properly. We ran the unit through a diagnostics cycle and found no fault codes. I found the unit filling but the washer motor was starting and stopping. I gained access to the control and tested resistance to the wash motor from the control, I found 7.52 Mohms. I tested continuity through the wiring harness and found good continuity. I tested resistance directly at the motor and found it at 7.52 Mohms. I called techline and Spoke to Robert I advised of my findings and received sr#7731815672 , he stated to replace the sump and motor again. We replaced the sump and motor assembly and retested the unit. The unit is working as designed. I found the stops for the top rack missing. I am ordering this stops and returning ; ordrng 2 WPW10082861 (Stops)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/23/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, drier, and, rc evaporator. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78753
Scott
Job Details: 09/23/2021
Arrived on site for top element issues. Customer was concerned about elements cycling on and off . Instructed customer about the newer style elements . No other issues found. Job complete .
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and replaced motor to repair possible heat/use short. Advised customer that ongoing intermittent use shorts will indicate the breaker is weak and needs to be non gfci. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that both sections were losing temperature but the refrigerator was mostly losing temperature. Found the freezer section sitting between 3? and 11?F. Found the refrigerator section sitting between 55?F and 37?F at the bottom. Checked the refrigerator evaporator and found it completely frosted over. I advise the customer that we will need to order defrost components. Ordering the evaporator fan motor assembly, drip pan, and evaporator cover for repair. ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 W11457241 (DRIP PAN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/23/2021
Arrived on site for freezer door catching upon closure. Found freezer door gasket was not seated correctly into door causing the gasket to rub against the fascia of fridge exterior. Reseated gasket and door and it no longer rubs against the fascia. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Jacob
Job Details: 09/23/2021
Arrived onsite to replace part requested by Techline to be replaced. Replaced the UI panel. Also went ahead and replaced the HV control. No issues at this time.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ0
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness and power cord. Tested cooktop burners and bake functions. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and found control beeper failed. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of UI. Installed new UI. Tested unit and unit tested good. All burners working properly, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Lakeway, TX 78734
Luis
Job Details: 09/23/2021
"Arrived on site for no cool. No frost pattern on freezer evaporator,found small trace of dye on fresh food evaporator diagnosed a refrigerant leak unit will need a compressor and evaporator.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QKW00
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for no ice production, test unit found ice maker damaged from stuck ice cube, replaced ice maker, ,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Seguin, TX 78155
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for icemaker issues, upon inspection found no issues with icemaker or cooling. Checked all functions with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78747
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected washer and found lid lock has failed. replaced lid lock and washer it will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
Arrived on site for Leaking from Dispenser - Side by Side Refrigerator.we gained access to the filter housing feed lines. Check to see if they were seated properly and made sure that they were. We then tested dispenser and found that it was still dripping after uses. We then gained access to the dispenser nozzle and found that it was tilted forward too far from the factory which caused the water to accumulate in the housing braking the water surface tension at nozzle causing the dripping. We adjusted the nozzle and tested the unit and found that the unit is no longer dripping after uses
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Lou
Job Details: 09/23/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both cabinets very warm and unit on. I connected my gauges and found no refrigerant in the system. Customer said short.y after previous tech left, they could hear a hissing noise coming from the back of the unit. Using my black light, I checked the entire unit for any signs of a leak and found none. I removed my gauges and found the access valve stem not tight but I did not see any signs of dye on or around the access valve/compressor. I tested the unit in diagnostics test 4 and found the 3 way valve opening up like it should. I advised the customer of my findings and advised that I had spoken to my manager regarding my findings. I removed and replaced the UV dye drier and vacuumed the system and monitored pressure readings. Unit held pressures good. I installed 5.5oz of R134a refrigerant and monitored pressures and again, pressures held. I recommended that the customer contact our office tomorrow to advise if the unit continues to cool or fail. I am ordering the CNOTE-NITROGEN with gauges and UV dye drier and office to schedule return service.; ordrng 1 WPW10143759 (UV dye drier) and 1 CNOTE (Nitrogen w/gauges)"
We serviced a
WHIRLPOOL OVEN
Model IBS550PWW00
Near Austin, TX 78729
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose wall oven with no power, I gained access to the unit and checked polarity and voltage at the terminal block and all checked good, I verified proper loads on the transformer and verified functionality of the blower and fan utilizing my mini breaker on the thermal fuse, the fuse is bad and needs to be replacedI scheduled return service .; ordrng 1 WPW10545255 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and access valve. Vacuum system and held. Charged unit to spec and pressure equalized at 55 psi. Powered unit and pressure at 0 and 125 psi. Unit began cooling and frost pattern developing. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to replace previously diagnosed control panel, I gained access to the panel and removed it, I replaced the panel and now the unit is operating properly as designed, Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/23/2021
"Arrived h site for washer not cleaning clothes. Inspected unit and work area. Found actuator not connected to cam. Performed diagnostics mode and checked fault codes. Found fault code F7-E5 shifter fault. Found failed actuator. Removed failed actuator and installed new. Performed calibration cycle and automatic test cycle. Monitored operation, all tested good. No water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Austin, TX 78705
Jacob
Job Details: 09/23/2021
Arrived onsite for switch being broken. Looked at the switch and saw it was broken in half. Replaced switch. Tested the unit. Unit tested good.No other issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78736
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected washer and found drain pump is not running.after replacement Washer Will now complete a diagnostic cycle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Austin, TX 78726
David Z
Job Details: 09/23/2021
"Arrived on site to follow up on refrigerator not making ice or dispensing water. Started checking lines on arrival to find where the drop off is. Checked at valve and had no water at valve, or filter head. Disconnected braided source line and found no water coming out. Refrigerator is not getting any water from the house. Advised customer to follow up with a plumber to find what is stopping the source, likely wall valve. Customer will follow up if supply is restored and there are further issues. Call complete."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS08
Near Leander, TX 78641
David S
Job Details: 09/23/2021
Arrived on site for CONV OVEN error code F9E0-WHEN TRYING TO USE THE OVEN. We were able to clean codes and the oven turned on. We gained access to the control of the unit and tested voltage at the control (both legs and neutral) found good voltage. Control my be failing. Customer agreed and we replaced the control and tested unit. Unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78626
Jimmy J.
Job Details: 09/23/2021
Arrived on site to install previously diagnosed part. Removed control and installed new control. Ran calibration and then auto diagnostics. All tested gave passed status and washer is running as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
Arrived on site and inspected microwave oven combo and found error code F6E4 saved at this time they are operating properly. Took one picture of oven heating. Wifi is not hooked up to oven and recommended that this be corrected. Without Wifi oven cant receive software updates and it may do strange things. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Burnet, TX 78611
Cliff
Job Details: 09/23/2021
Arrived on site to diagnose a refrigerator that has lights not working. Found 2 failed led modules and replaced both. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78748
Luis
Job Details: 09/23/2021
"Arrived on site for loud noise. Diagnosed loud vibration noise from condenser coil,adjusted tubing and condenser in compressor compartment,noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78628
Wesley
Job Details: 09/23/2021
"Arrived onsite and found icemaker had lost position. Reset by jumping and found healthy operation dumped a batch of ice and refilled. Advised customer to monitor and in event of repeat failure, will order and replace icemaker."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Georgetown, TX 78633
Lou
Job Details: 09/23/2021
"Arrived on site to install previously diagnosed and ordered parts. My customer wanted to proceed with repairs on their washer which needs the gearcase, slider, clutch and rotor. I removed and replaced the mentioned parts and when I went to place in diagnostics, error code F5E1 appeared. I cleared the code and attempted to calibrate. Unit lid lock assembly failed to lock the lid. I tested the unit and found the lid lock assembly bad. I advised the customer of my findings and they agreed to replace the lock assembly. I removed and replaced the the lock assembly and calibrated. Tested unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78753
Scott
Job Details: 09/23/2021
"Arrived on site for control issues .
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78759
David Z
Job Details: 09/23/2021
"Arrived on site to follow up on dryer that is not running and throwing F3E1 error. Replaced the console and control to resolve the error and also the stuck key error on the console. Powered on unit after letting console wrote info. Ran unit and found motor still not running. After a couple tries F3E1 error came back again. Called tech line and spoke with Ed. SR7731818683 .Checked the sensors at control and found sensors reading good, however did see that when grounded to chassis there are some resistance fluctuations present. There should be no resistance when grounded to chassis. Harness appears to be rubbing / wrapped to tight and causing the errors. Ordering new wiring harness and motor in case its needed. ; ordrng 1 W11164041 (Main harness) and 1 279787 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78748
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit, unit tested good. No water leaks detected, job complete"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS01
Near Austin, TX 78751
Scott
Job Details: 09/23/2021
"Arrived on site for oven not lighting . Fchecked and found gas valve failed . Igniter looks in bad shape .No gas leaks detected at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW01
Near Austin, TX 78759
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that is losing cooling in RC. Customer advised me the RC fan will shut off for long periods of time and not come back on, causing temps to get high. Found fan will come on when told from diagnostics. Lowes had previously replaced the RC evap fan. I replaced the Ui (door side) to resolve. Found when I had put unit in diag it would move on its own. With new UI unit seemed to be working as designed. Advised if issue repeats then we will need to order the PCB control. Unit is cooling at this time. Call complete."
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS17
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose oven with no power at the console, I gained access to the oven cabinet and found proper polarity and voltage at the terminal block, I found that the unit had a loose connection going from the console to the control, I reseated the connector and now the unit is operating properly as designed, Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
Arrived on site and disassembled dryer and found heating element has failed. Prescreened heating element is not correct and the correct one will need to be ordered; ordrng 1 WP8544771 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/23/2021
"Arrived on site to install ice maker for customer. Upon arrival, customer had the part available. I tested the ice maker with my jumper wire from points T-H and it made a pop sound as if the motor shorted. I found ice formed at the front bottom of the motor housing facing I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator with low ice production, upon arrival I took temps, both compartments checked good, I verified functionality of the thermistors and they are in proper range, I verified functionality of the evap motor and frost pattern, both checked good. I checked the condenser coils for dust build up of any sort and found that they are clean. I gained access to the ice maker fill tube, I found it was free and clear of ice, I am order into a new ice maker due to the current ice maker being intermittent. Office to reschedule return service when the part arrives. ; ordrng 1 W11546935 (Ice maker assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GTGXNQ00
Near Temple, TX 76504
Tyler
Job Details: 09/23/2021
"Arrived on site for refrigerator needing previously diagnosed dispenser parts. Upon arrival I installed needed parts, reassembled and tested unit. Found dispenser functioning as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2217CSR
Near Austin, TX 78748
Luis
Job Details: 09/23/2021
"Arrived on site for no ice. Found harness not fully secured to icemaker housing,installed harness fully to housing ran icemaker through a cycle ice dumped and filled with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for water leaking from icemaker. Diagnosed an obstruction in fill cup,removed obstruction ran icemaker through a cycle,ice dumped and filled with water no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Leander, TX 78641
David S
Job Details: 09/23/2021
We serviced a
WHIRLPOOL DRYER
Model WGD8500DR1
Near Austin, TX 78746
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected dryer and found it is squealing while running. Found tensioner pulley its dragging and causing noise. Used repair kit and replaced all support wheels, tensioner pulley, and belt. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Kyle, TX 78640
Kevin
Job Details: 09/23/2021
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran a test cycle and confirmed washer is operating normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78726
David Z
Job Details: 09/23/2021
Arrived on site to follow up on icemaker not making ice. Removed existing icemaker and redid all connections. Jumped unit and ran harvest cycle. Verified unit harvested and filled properly. Icemaker had a bad connection that was resolved. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Wimberley, TX 78676
Robert
Job Details: 09/23/2021
Arrived on call for complaint of noise in washer and not drying in sensor setting. Remove particles from tube area for noise issue. Ordered timer for dryer issue ; ordrng 1 W10854240 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78758
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that is not cooling. Ran unit and checked compressor. When unit tries to run compressor it just clanks and shuts off. Unit has a failed compressor likely due to leak in sealed system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for intermittent ice production, tested unit found e2 error code, lost position, replaced ice maker, tested unit,unit working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDQ
Near Austin, TX 78754
Scott
Job Details: 09/23/2021
Arrived on site for oven not lighting . Found both ovens are not operating . When bake or broil is user control quotes and says power interruption . Would not let me int diagnostics. Determined control issue . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZO1
Near Austin, TX 78745
Luis
Job Details: 09/23/2021
"Arrived on site for not dispensing ice. Found unit not dispensing ice,removed bucket adjusted shaft in bin,adjusted auger housing reinstalled bin tested ice dispenser,ice dispensing correctly,tested water,water dispensing"
We serviced a
GE MICROWAVE
Model PT970DR1BB
Near Georgetown, TX 78633
Lou
Job Details: 09/23/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the failures of the heating components, I removed and replaced the fan thermistor, magnetron thermistor, magnetron, capacitor and diode and tested. Unit is operating as designed. Once I had the unit reassembled and back in the cabinets, I retested and unit continues to operate as designed. Job completed."