"Arrived onsite for dishwasher not cleaning properly. Upon arrival put unit in diagnostics and found stored error codes 2/1, 6/1. Valve is not allowing sufficient water to enter for wash cycle. Detergent dispenser is visibly broken and would need replacement. During testing and under normal load could not hear sump motor energize during designated wash cycle, especially the lower spray assembly. Recommended replacing the sump and motor, dispenser and valve.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found no failures to unit at this time. Advised customer on findings and eco settings along with best cycles and options for best performance.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired heater properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Homeowner is going to defrost unit for 24 hrs and has signed waiver.

Arrived on site to diagnose a washer that is not dispensing fabric softener. Found faulty water valve in unit and replaced it. Tested unit and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced rf infinite switch and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a dryer that is tripping the breaker. Found centrifugal switch in motor causing breaker to trip. Replaced motor and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not rolling properly. Found hinge pin has fallen out of retainer. Reinstalled hinge pin and retaining clip. All is working properly at this time and no leaks were found at time of service.

Arrived on site. Replaced defective door and nameplate checked door operation good.

"Arrived on site for cooling issues. Found fresh food evaporator incased in ice,defrosted evaporator replaced fan scroll,replaced defrost thermistor secured thermistor to suction line using foil tape and a zip tie. ; used 1 W10316760 (Thermistor) from stock"

"Arrived on site for a dryer with a gas smell. Upon arrival the customer stated that the gas smell is significantly less noticeable than the last service, but they found it is still present. I tested the unit and could not replicate the leak. I used my leak detector on all connections and found no leak. While running it the customer stated they could faintly smell it right when the unit ignites. I explained to the customer the design of the unit and how this can be normal, as long as it is not lasting. I found the unit is working as designed. Call complete."

Arrived on site to diagnose a refrigerator that is leaking. Found voids in the insulation causing condensation leak coming from inside refrigerator cabinet. No repairs can be done to correct issue.

"Arrived on site to replace right RC door, ice maker holder and FC drawer shaft. Replaced parts, tested unit, unit now working as designed. No leaks detected. Customer did not want name badge. Job complete."

"Arrived on site to test unit for loud noise when water running through filter. Found filter head is the issue. Also found valve was weeping. Replaced reservoir with housing and valve. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for a dryer making a loud noise. Upon arrival the customer had a video of the noise and it sounded like a dull squeal. The customer also stated that the unit has been taking longer to dry and there was more humidity in the laundry room than normal. I tested the unit and found bad airflow, but was not able to replicate the sound. I then gained access to the inside of the unit and found significant lint build up. I also found the idler pulley and rollers were going bad. I installed all parts and cleaned the unit. I then ran the unit and found it working as designed.

Arrived on site to replace control and both oven sensors. Replaced sensors and verified operating as designed. Advised customer of calibration as stated in owners manual. Job complete.

Arrived onsite and found breaker tripped. Reset breaker and tested unit. All checks good. Advised customer on repair and findings.

"Arrived onsite and tested unit for failed magnetron. Tested throughly and replaced switches. Unit is still blowing fuse with new magnetron. Isolated the hi voltage circuit and the fuse does not blow. Everything reads normally while not under load. Advised customer that mag, cap, diode and transformer will all be needed to eliminate failure, but transformer is NLA and we cannot offer a viable repair.

Arrived onsite and replaced tube with the fill tube kit the included refracting tape. Unit is now operating as designed.

Arrived onsite for intermittent ice production. Ice maker loosing position. Replaced icemaker. All checks good.

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Confirm the customers complaint and replaced the strike. Tested the unit in the unit began to work and operate as designed. call complete.

"Arrived onsite to install previously diagnosed parts. Replaced container,shaft, coupling, and motor. Test unit and unit operates as designed. Job complete"

Arrived onsite for THE DRYING IS NOT FUNCTION PROPERLY THE CLOTHS IS STILL WET. Upon arrival test unit and there was no heat. Checked polarity at block and voltage readings are good. Found thermal cutoff was OL. Need to replace thermal cutoff. Did find some build up of lint and other debris between vent hose and wall. Cleared debris.Replaced thermal cutoff and test unit. Unit is now heating. Watched element cycle on and off several times. Unit is operating as designed.Job complete

Arrived on site for oven not turning on. Upon arrival confirmed issue and found the big government had completely shattered in the middle of coil. How do you know how to stable power supply and I installed a new bake element then reassembled and tested oven preheating as designed. Call complete

Arrived on site for refrigerator. Installed new door and gaskek. Used my heat gun to form new gasket. I used name plate from truck stock. No leaks observed during service. Job completed.

Arrived on site and installed lid switch that was ordered. Inspected unit and area. At arrival found unit disconnected from power outlet and water connections. I reconnected everything and then installed new lid switch. I tested unit 3 times and everything checked good. Unit is now operating as designed. No leaks observed during service. Job completed.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and checked for leaks in the system and found no evidence of leaks (no dye). Found the compressor scorching hot. I placed my gauges in the drier and compressor access valve and found my equalized pressures at 30/30. Inspected both evaporators and found no dye on either. Tested the sealed system with nitrogen and pumped 130psi into the system and only got it to 110psi and within a few minutes pressures had dropped to 100. Inspected the evaporators again and found no evidence of a leak on either and no leaks found at the back of the unit. With my pressure readings and no evidence of a leak, i believe the unit has a system leak within the cabinets. I contacted techline and spoke to Kurt and advised of the complaint and my findings. Kurt verified my info and provided SR#7733804768 and deemed the unit non-repairable. I advised the customer of my findings and provided them with the SR# and 800 number to manufacturer customer service. Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not powering on. Upon further inspection, I found the unit control panel disassembled,bled by the customer (photo). Customer advised theyve replaced the main control twice and the noise filter one time and the unit continues to intermittently not power on. I checked voltage at the wall and got 122V. I pressed the power button on the control and it failed to turn on. I attempted to place the unit in diagnostics and it failed. I unplugged all molex connectors from the main control except the power and plugged the unit in. I found the diagnostics LED came on. One by one, I plugged each connector back into the main control and cycle power each time and with every connector, the main control powered on; the LED came on; and the power button functioned on the control and I was able to make selections and start a wash load. I placed the unit in diagnostics and tested and the unit operated as designed. I retested several times and each time the unit operated as designed.

"Arrived on site to inspect range error codes. Upon further inspection, I found the unit display showing error code F3. I cycled power to the unit and attempted to use the control functions and it continued to fail and then the error code came back on. Following the tech sheet, the main control needs to be replaced. I removed and replaced the main control and retested snd unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for top rack issues. Found adjuster wheels broken. Replaced adjusters, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for ice collecting in FC. Found frozen water droplets on walls and ceiling of FC indicating an air leak. Found unit was not leveled. Leveled unit, doors now aligned and sealing properly. Advised customer to open and close door directly from center. No leaks detected. Job complete."

Arrived on site for refrigerator not cooling. Upon arrival found fridge unplugged and at room temp. Found stable power supply at outlet as well as all fans and compressor running. On unit head had a previously done silts system from another service provider and I found that the unit was in a vacuum indicating a leak. I soaked down all connections and lines near the compressor compartment as well as in the FC around the evaporator coil but found no evidence of leaking/UV dye/tears in the lines indicating that the unit had a leak in the liner insulation. Will need findings reported to ahs that unit cant be reliably repaired due to non repairable insulation.

Arrived on site for refrigerator needing previously diagnosed drain tube kit. Upon arrival installed required part. Unit should now function as designed. Call complete

Arrived on site for washer lid that was cracked. Upon arrival confirm complaint and found left side of lid busted as well as both hinges failing to hold door properly when opened or closed. After replacing both live in hinges I found out the door had proper suspension and could open and shut as designed. Call complete

Arrived on site for washer not draining or turning on. Upon arrival confirm this you and found ACU receiving 120 V but instead was trying to send 40+ DC volts to the UI panel. Was not able to enter diagnostics due to power failure from ACU to UI. I also found that resistance to drain pump although within specs at 20.8 ohms was also internally failing with bad bearings and a metal object lodged in propeller.

Arrived onsite and replaced the water tube to repair ice production. All checks good. Unit is now operating as designed.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty and ice maker stuck in harvest position. After further testing I found damaged wiring to ice maker. Repaired ice maker harness and reassembled and tested ice maker. Found unit could complete harvest and fill as designed. Informed customer to give unit 24hr to fill bucket with ice. Call complete

"Arrived on site and inspected washer and found it is still leaking from fabric softener cup. Replacing it on last visit did not correct issue. Spoke with tech line again and they set up washer for product review. washer issue cannot be repaired, job complete 7733045914"

"Arrived on site and found support wheels are scraping. after replacing dryer is running properly and quietly ,job complete"

"Arrived on site for no ice. Ran diagnostics no power to valve,jumped power to valve weak water flow diagnosed a defective pump and valve,replaced valve and pump ran diagnostics all test passed."

"1337 gate codeArrived on site. Found obstruction in drain cleared drain,found tracks not sealing correctly,missing gear and rod,broken rail.

"Arrived on site. Replaced defective ice box fan,ran diagnostics good air flow."

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. Confirm the customers complaint and check the unit. Found the impeller stripped. Replaced the impeller, motor, and divider and tested the unit. Unit began to work and operate as designed. Call complete."

Arrived on site for a microwave that has no power. Inspected unit and work area. Was advised by the office that this customer was under unclaimed home warranty and had gotten a dispatch for it. Confirmed the customers complaint and check voltage at the wall. Found proper voltage. Traced voltage all the way back to the main control but found the unit still not working. Replaced the main control after getting authorization from the office. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived onsite for customer complaint of filter being stuck, I removed filter and instructed customer on how to change filter, unit tested good."

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Customer advised the unit worked for about a week and then stopped making ice again. Ran through all kinds of diagnostic testing and found the freezer sitting at 4?F. Found the refrigerator sitting at 38?F. Tested all components of the icemaker assembly and all checked good except for the icemaker error codes. Found an E5 for timed icemaking. Spoke to SW and we ran through a bunch of checks through the unit from tracing voltage to checking resistance on the icemaker thermistor. She advised that based on all of our findings, one of the wires going to the icemaker thermistor was breaking down under a load and was not communicating properly with the main control. She did advise that because of this issue, this is not a serviceable repair. She had advised that there is no repair at this time that can be made to fix this issue. Advise the customer of the situation. Call complete."

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode, no error codes. Measured incoming water temperature at 120?. Measured amp draw to element at 7.5 amps. Found suds from rinse aid dispenser at end of cycle. Found hot temperatures from element. Called Whirlpool tech support and spoke with Andy. He stated unit is operating as designed and will need to be reported to Whirlpool trade team. No water leaks detected during service."

"Arrived on site for refrigerator not dispensing water or ice. Inspected unit and work area. Tested operation to verify failure. Found no to little water through dispenser. Tested ice dispenser and found auger motor activating. Found ice in ice container clumped up due to old ice. Removed clump and tested ice dispenser and found working. Bypassed filter head and found hammer sound from water pressure. Found failed filter head. Removed failed filter head and installed new. Assembled unit and tested operation. Found all working as designed.

"Arrived on site to install previous diagnosed part. Removed failed wire hand installed new. Assembled unit and performed diagnostics mode. Adjusted drain line and added zip tie. Ran diagnostics cycle and monitored unit. Ran manual test cycle. All tested good, no water leaks detected during service."

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit located in garage. According to user care guide page 4 unit is for indoor use only. Tested operation and found compressor drawing 8 amps and shutting off. Most likely failure due to compressor over heating. Job completed.

"Arrived on site for refrigerator leaking water. Inspected unit and work area. Traced water to cracked drain pan. Will need to replace drain pan. Removed failed drain pan and installed new. Assembled unit and tested defrost operation. All tested good, no water leaks detected during service.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

Arrived on site to test unit for oven over temp. Test average temperatures of the unit and average temp at 355? unit test good job complete.

Arrived on site to test unit for no power. Test unit and found white wire disconnected at junction. Secured connection test unit and unit test good job complete

Arrived on site to replaced switch harness. Replaced harness test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Found unit complete uninstalled sitting in the kitchen. Found evidence of water coming from sump and motor. Replaced sump and motor left part with customer. Could not test unit due to unit not being installed job complete.

Arrived on site to test unit for lower spray melted to heating element. Removed spray arm from heating element replaced spray arm .unit test good job complete.

Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.

"Arrived onsite for customer complaint of no lights, found unit just needed to be reset, after resetting, unit tested good.

"Arrived onsite for customer complaint of no ice, found failed ice maker, I replaced ice maker, unit tested good."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customers complaint and found the unit at 30?F. Opened up the freezer and found a massive defrost issue inside the unit. Steamed off excess ice to remove the evaporator cover. Found the defrost by metal was closed. Check the defrost circuit and found that the heater was open.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed

Arrived on site for laundry center 1 of 2 appliance. Found parts are not available for appliance express to service per MS. Customer will need to refer back to Whirlpool

"Arrived on site for dishwasher not drying dishes and leaving drops of water in unit. Inspected unit and work area. Found rinse-aid container empty. Performed diagnostics mode, no fault codes stored. Measured incoming water temperature at 113?. Monitored test cycle and measured amp draw to element. Found unit drawing 7.5 amps. Found hot temperatures from element. Unit is operating as designed, no water leaks detected during service. Spoke with customer on rinse aid, incoming water temperature should be 120? and user care guide."

"Arrived on site for washer not operating. Inspected unit and work area. Found drain line pushed all the way down standpipe, corrected drain line and installed zip tie to line. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 suds error code. Ran automatic test mode and found suds buildup. Found all components are operating as designed. Ran manual test mode. Found customer using non HE soap. Spoke with customer on HE soap. Ran cleaning cycle without cleaner. Informed customer that if suds appears towards end of cleaning cycle to run again. All tested good, no water leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser module and inlet valve failures, I removed and replaced said parts and tested and unit is operating as designed. I tested the ice maker and it too is operating as designed. No water leaks observed during service, job completed."

"Arrived on site t replace previously diagnosed terminal block. Replaced terminal, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived onsite for customer complaint of unit leaking, found leak coming from fabric softener tray overfilling, I replaced dispenser, unit tested good."

"Arrived onsite for customer complaint of unit not cleaning well, I found no rinse aid being used, and unit needed a deep clean due to hard water build up. Instructed customer to use rinse aid and cleaning solution."

"Arrived onsite for customer complaint of unit not powering on, found failed UI control. I replaced control, unit tested good.

"Arrived onsite for customer complaint of door not being able to open, found broken board latch, I replaced part, unit tested good."

"Arrived on site for refrigerator, inspected unit and work area. Found refrigerator door gasket not sealing properly and all edges had gaps. I used silicone sealant to seal all gaps and used my heat gun to reform gasket to natural shape. Informed CX to no over load freezer so the door can properly close. No leaks observed during service job completed."

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher was not heating. At arrival I found heater broken. I installed new heater and tested unit is now operating as designed. No leaks observed during service, job completed."

Arrived onsite and tested unit further determining the Orion does not repair short cycling issue. Verified incoming power and reported findings to tech line and determined likely wiring short under load. Advised customer on indication of likely non-repairable designation. No viable repair option able to be offered. No further charge.

Arrived onsite for washer making noise. Upon inspection I found the the noise was coming from the drain pump vibrating up against the chassis. I adjusted the pump and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for cooktop with high flames. Upon arrival tested unit. Found all flames high and yellow. Inspected unit and found no conversion from natural gas to LP. Installation issues. Not converted to LP. Customer will need to contact installers to fully convert unit from natural gas to LP. Job complete

"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found unit only making small chards of ice. Found failed valve and an ice formation near the underside of the evaporator. Spoke to SW and LM. Ice formation could be due to lack of water flow and continual running or unit may have potential sealed system failure. Ran diagnostics and found evaporator still forming frost. Replaced valve and tested. Water flow was restored to normal . Notified customer that replacing the valve my correct the issue so long as there is no sealed system repair needed. Customer understood and approved valve replacement.

"Arrived onsite for laundry center washer not functioning properly. Upon arrival tested unit. Found unit was making grinding sound at the end of the spin cycle. Removed agitator and still made noise. Found that unit will need multiple parts concerning the drive system, including transmission, drive hub, tub seal, trunnion, belt..etc. Spoke to SW and parts needed as well as a second technician on site would be a substantial cost. Took pics of condition. Due to the age of the unit and cost customer does not want to move forward with the repair. Was already looking to replace unit unless the repair was minor."

Arrived onsite for Oven not working. Err FI EO.upon arrival found F1-E0 error code. Inspected control .No repairs can be made. Job complete

"Arrived onsite to replace failed switch harness, after replacing, unit tested good."

"Arrived on site and inspected refrigerator and found right hand fresh food door pops open after it is closed. Found a tall Worcestershire sauce bottle is making contact with the inside liner when the door is closed and the weight of the bottle is enough to pop open door. Sent a short video to KB/service management of bottle opening door. After removing bottle, door will close properly and stay closed, job complete"

"Arrived on site and inspected refrigerator and found refrigerator has not been properly taken care of. Refrigerator is not in working condition cannot be repaired and is a health hazard. Observed insects moving around inside it took pictures, job complete"

"Arrived onsite for No Operation - Will Not Turn On . Upon arrival checked power to unit got 120 to control. Only getting a click at control. Called techline for assistance. Tech had me unplug all connectors to eliminate possible components malfunctioning. Unit continues to just click. Tech had me unplug compressor. Unit still just clicks. Tech recommended replacement of control. Replaced control and same outcome,control only clicks. Tech said there is no other repair that can be made and gave Sr#7733796650. Tech sending in for review. Job complete"

Arrived onsite for refrigerator leaking. Upon inspection I found that the drain tube was clogged I cleared the clog and reinstalled drain tube. And then leveled unit and found unit operating as designed. I noticed that the right door gasket was torn. I am ordering 1x door gasket and returning on the 06/09/22; ordrng 1 W10917313 (Gasket)

"Arrived on site to test unit for not cooling. Found compressor pulling .5amps. Found restriction or possible leak. Recommend sealed system repair. Needing compressor, evap, drier, access valve and recommend returning with nitrogen. Also needing 2hrs on return visit. Office to reschedule. ; ordrng 1 5304475098 (Compressor) and 1 5303918284 (Evap) and 1 5303305677 (Drier) and 1 Nitrogen (Nitrogen) and 1 TJ90SF8404 (Access valve)"

"Arrived onsite for range turning on and off on its own. Unit will randomly turn burners and oven function on when not in use. Will need to replace main control board. Office to reschedule. Check with maintenance before visit, unit may be moved to a vacant area ; ordrng 1 W10833885 (Sensor)"

"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and compressor, and filter drier will be needed to repair unit. Also ordering evaporator in case needed. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 WPW10143759 (Drier) and 1 W11506635 (Stub) and 1 2hourjob (2 hour job)"

"Arrived on site for no water or ice. Tested dispenser no water,removed compressor voltage to valve,removed harness jumped power straight to valve,solenoid in valve not allowing water to pass ordering a new water valve. ; ordrng 1 W11312191 (Water valve)"

Arrived on site for a refrigerator with a fan that was running hard and with the refrigerator compartment not cooling properly. Upon arrival the customer stated the fan sounded like it was dragging and humming loud. I checked temps and found the FC at 3?F and the RC at 54?F. Upon further inspection I found the RC evap cover covered in ice. I put the unit into diagnostics mode and found error code 22E for RC fan failure. I then gained access to the control and found a good 8VDC going to the fan. This indicates a fan failure. I am ordering the fan and the office will reschedule to install. I advised the customer on leaving the unit unplugged 48 hours prior to service in order to thaw the ice build up.; ordrng 1 DA96-00880D (RC Evap Motor Assembly) and 1 DA31-00146J (RC Fan Motor)

"Arrived on site for a dishwasher with an E14 error and that will end the cycle with dishes still dirty in the unit. Upon arrival the customer stated that the unit will frequently not wash properly, the soap wont dissolve completely, an E14 error will be thrown, and a film will be left on the dishes after the cycle when run on auto. They found if they switch cycles or run the unit several times it may finally wash properly. I tested the unit and was not able to replicate the failure. The E14 error code is for a reed switch sensor fault, which is what regulates the water flow into the unit. I gained access to the reed switch on the left side of the unit and found it in the closed position while idle. Per the Bosch tech sheet it should be open when idle. This indicates a bad reed switch.. I am ordering the reed switch and the office will reschedule to install. No leaks observed at the time of service."

Arrived onsite and found belt snapped. Found that correct part had been ordered but problem with part. Ordering belt and returning to repair. All else checks good. Office to reschedule. ordrng 1 WPY312959 (Belt)

Arrived onsite and found ice production had stopped within 2 months of prior repair and freezer temp has steadily climbed to an average of 32f. Unit is behaving like it has a slow leak. Ordering all sealed system components to be used at the discretion of the return tech to solve issue. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11199416 (Condenser) and 1 W11506635 (Access valve) and 1 W11291123 (Rc evap) and 1 W11099748 (Fc evap) and 1 Oilessgauges

Arrived onsite for Not Cooling - Refrigerator Section. Upon arrival inspected unit and RC evaporator is covered in ice. Contacted SW for assistance. Checked heater at control got 120 v to heater. Heater has resistance of 106.3 ohm . Checked RC evaporator thermistor and is getting 1.56 VDC however thermistor is reading OL when checking resistance. SW recommended replace RC thermistor.

"Arrived on site for icemaker, inspected unit and work area. Found ice maker not operating properly, will need new icemaker and shut off arm and returning with braket. Office to order shutoff arm and reschedule to return.; ordrng 1 WPW10474785 (Arm shunt off) and 1 W11500948 (Braket)"

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored codes. I then proceeded with test cycle and checked good. I tilted unit backwards and found gear oil on belt cover. Will need gear case, cam kit and belt. Office to order parts and reschedule to return on 06/14/22 AM. Order authorization. Leaks where observed during service. ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived on site to inspect refrigerator with ice build up. Upon further inspection, I found a large block of ice on the RC evap cover (photo). I pulled the unit out on my floor protector and tested from the control as I could not get access to the evaporator. I tested the RC evap thermistor at connector P8-1 to P8-2 and found 1.994 kohms and the control providing 5VDC with molex connector removed. With connector plugged in, it is showing .869VDC. Going off my thermistor chart, this determines that the RC evap thermistor is way out of range and showing to be 90 degrees and the control cant determine to go into defrost so its constantly cooling.

"Arrived on site to inspect refrigerator with ice built up on back wall of fresh foods section. Upon further inspection, I found the right RC door gasket badly gapped at the top of the door. Customer has not purchased a new gasket. At previous service call, I attempted to shape the gasket with my heat gun and it failed. I advised the gasket would need to be replaced. I am ordering the right RC door gasket and scheduled return service for 06/10/22. No water leaks observed during service.; ordrng 1 WR14X10237 (Right RC door gasket)"

Arrived on site for range needing previously diagnosed propane orfice. Upon arrival installed required part and found bake burner had same results as before. Called techline and spoke with Chris sr#7733799555.was instructed to bring back a Monameter as well as a secondary gas valve. Spoke with pr and from available evidence the orfice labeled propane still isnt the correct size. Was instructed to notify service management to call techline and figure out what the btu values are so we can get correct orfice size. Office to reschedule once resolution can be found. ; ordrng 1 W10554066 (Valve) and 1 Unknown (Monameter) and 1 Cnote (Needs service management to call techline and figure out which orfice size is correct)

"Arrived on site and found saved error codes 7/2, 8/1. Found wash motor is reading 17.2 ohms on all windings, this is correct. replaced control board but this had no positive effect, spoke with techline and after checking drain pump they recommended replacing harness and drain pump. 7733800033; ordrng 1 W11391581 (Harness) and 1 W11462456 (Drain pump)"

"Arrived on site for same issue of freezer cooling and ice build up. Found tracks to fully opening and closing correctly,water droplets on roof in freezer compartment showing signs of warm air entering,unit will need new glides. ordrng 1 5218JA1009M (Rail) and 1 5218JA1009L (Rail glide)"