Service History 345

Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace console. Replaced console and unit heating correctly customer is going to try to connect to Wi-Fi job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit stacked with the dryer. Removed the dryer and removed the top of the washer and tested. Once in diagnostics, unit showed error codes F4E1 & F5E2. Cleared the codes and continued with testing. The unit door locked and unlocked and showed error code F4E1 again. I checked the heater and it showed 19ohms. I checked continuity to the harness and it was good. I removed and replaced the main control ad retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site for ONCE UNIT REACHES TEMP THEN WILL DROP AND NOT GO BACK TO SET TEMP - TRIED TO CALIBRATE DIDNT WORKPreheated oven and heat was present on the bottom panel. Installed new UI and ran another preheat cycle. Oven began rising in temperature as designed. Customer will reach out to us if the oven does not continue heating as designed. Job completed.
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to test unit for diverter error code. Turn power off to unit to reset, turn power back on and heated water for 4 minutes and unit heating correctly job complete.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not defrosting correctly, I removed and replaced the hv control as the thermistor and UI have already been replaced. Tested unit and it is operating as designed. No frost built up upon arrival. No water leaks observed during service, job completed."
Near Austin, TX 78748
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived on site to test unit for unit smelling like burned wires. Found control board melted and wire harness and console and wash motor leaking. Will need to replace control board and console and wire harness and sump and motor
Near Austin, TX 78759
Scott
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for water dispensing erratically. Couldn’t duplicate. Tanks not frozen , switches and pads checked normal . Wire harness looks in good shape . No water leaks collected . Could not repeat any issues . Informed customer couple things might be the issue but not positive .
Near Buda, TX 78610
Andrew
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW4800BQ1 "Arrived on site to replace a leaking valve. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer chiming and showing LF on screen. Also not advancing through cycles and going straight to drain. Upon inspection I found the unit had a stored error code of F9E2 indicating a issue with the pressure sensing system. I accessed the main control removed the pressure hose and blew through it. I also replaced the valve due to the complaint of LF. I could not recreate a failure and all tests passed through diagnostics. I advised the customer to monitor the unit and let us know if the failure returns. I also advised them on soap usage and the issue could have been caused by over sudds in the machine. In the event of a call back please request AUTHO for main control replace. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 11/09/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer that leaks water in the front during steam cycles. Upon inspection I found the unit heating and spinning as designed. I put the unit into diagnostics and found no stored error codes. I engaged the automatic test cycle and I found the steam function would spray water against the door causing water to leak out to bottom. Due to a recent inquiry with techline I advised the customer that they would have to put larger loads on the unit while using the steam function so the water doesn’t reach the front door I also turned the pressure down on that valve to help with the spraying. The resident stated that the steam function turns on while not selected. I ran a regular cycle on normal and could not recreate the steam without being selected. Reducing the pressure seemed to help the situation. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 11/09/2020
RANGE GE JB750SF2SS Arrived onsite and found control function failing with certain buttons. Ordering control to repair. Office to reschedule. ; ordrng 1 WB27X25357 (control board t012 e)
Near Austin, TX 78702
Wesley
Job Details: 11/09/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite and found unit had something caught in drain. Repaired and removed obstruction. All checks good. Unit is now operating as designed. Advised customer Ron repair.
Near Austin, TX 78704
Wesley
Job Details: 11/09/2020
REFRIGERATOR GE GZS22DSJBFSS Arrived onsite and was able to correct issue of door closure with no parts. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Austin, TX 78727
David
Job Details: 11/09/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site to diagnose dryer that was shutting off after a few seconds of running. Checked voltages at terminal block and only found 120v. Checked neutral wire and found 120v at the neutral. Wiring from outlet is incorrect and is powering the neutral. Advised maintenance to address the outlet to correct the polarity. All is working as designed on the unit. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer leaking.Confirmed the complaint and found the hose to the drain tube from the pump to the back wall wasn’t properly connected.I corrected the issue and unit tested as designed without leaks.Customer satisfied.Job complete
Near Austin, TX 78701
Leonardo
Job Details: 11/09/2020
RANGE KITCHENAID KSGG7000ESS0
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site to replace failed valve, I replaced valve and tested unit, unit tested good, no leaks."
Near Lakeway, TX 78734
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived on site for customer complaint of unit not making ice, found ice maker module tested good in diagnostics, found thermistor communication issues with controls and ice maker. Also found ice door not closing properly. Ordering controls, ice maker, and ice door. ; ordrng 1 CNOTE (AUTH) and 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11231386 (ICE DOOR)"
Near Austin, TX 78749
Robert
Job Details: 11/09/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on job for complaints of not cooling. Exposed evaporator no frost pattern with compressor running. Evaporator fan running. Took pictures of evaporator. Will need SS TEC. ; ordrng 1 W10143759 (drier (serviceDRY)) and 1 W10750851 (compressor) and 1 W10858281 (evaporator)
Near Austin, TX 78725
Richard
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected complete
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
WASHER LG WM3650HVA Arrived on site to install previous diagnosed part. I gained access to the interior cabinet of the washer. I removed the bellow hose and replaced it with a new hose. I reassembled the unit and tested it. The unit is operating as designed. Job complete. No water leaks detected.
Near Austin, TX 78748
Leonardo
Job Details: 11/09/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site to replace board. Replaced board test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher tripping circuit breaker intermittently. Customer stated that sometimes it will be after a cycle has completed and when noticed when starting next cycle. Inspected unit and work area. Performed diagnostics mode, no error codes. No test operation and measured amp draw on L1 coming out of junction box. Found amp draw normal range. Performed diagnostics again. Found draw pump at 1 tenth of amp more but it also on extended drain line so this would be normal. Inspected junction box for lose connection, none found. Informed customer on operation and user care guide
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
RANGE GE JGP336BED1BB Arrived on site to test unit for unit sparking even when not being used. Plugged unit in and no spark turned all burner on and turn the off and no continuous spark. Advised customer if igniter switches get wet the could continue to spark from the water. Once the water dries the sparking will stop. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator mullion very hot and making weird noises. Upon inspection I found the center mullion almost too hot to touch. I accessed the condenser and compressor and found the fan blade had detached from the motor and was sitting on the ground. I reattached the blade and the unit is working as designed at this time. In the event of a call back please send condenser fan motor and blade. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
WASHER MAYTAG MHWE900VJ00 "Arrived onsite for washer that won’t respond to commands. Upon inspection I found the unit dead with standing water and would not power on. I unplugged the unit and plugged back into a different outlet on the wall. I was able the power on the unit and enter diagnostics. I found a stored error code for a pressure sensor failure. The pressure sensor had been replaced 2 years prior so it may be stored from that time period. I ran a diagnostics test and all tests completed with no errors. I inspected all connectors and harness for shorts or misconnections but found everything was seated as designed. I could not recreate a failure today but advised the customer to monitor the unit and let us know if it dies again being plugged into the different outlet. I tested the original outlet and the voltage bounced around I advised that if the other outlet works they will need to have the original one serviced by a licensed electrician.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
DRYER WHIRLPOOL MED3500FW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested t(e unit and found it not heating/element not illuminating. I disassembled the unit and found the element metal plate badly warped and not continuity to the element. I tested the fuse and cutoffs and they were good. Also found the rollers and tension pulley roller were badly gunked up and needed to be replaced. The belt was good. I removed and replaced the element and all four rollers and tension pulley roller and tested. Unit is operating as designed. Cleaned the lint from the unit. Rollers and tension pulley roller come from my van stock. (4392067). Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 "Arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup,of water inside the unit and tested for 30 seconds. When the unit came on, it made a loud humming noise and failed to heat. I removed the unit from the wall and removed and replaced the magnetron, capacitor and diode and retested. Unit is operating as designed. After placing the unit back in its space, I retested again and it continues to operate as designed. Job completed."
Near Austin, TX 78732
David
Job Details: 11/09/2020
OVEN WHIRLPOOL GBD307PRS01 "Arrived on site to diagnose wall oven throwing an error, found error is F2E6. Error is a stuck key error for the cancel circuit. Powered cycled unit. Error dropped after unit was cycled. Customer says they can also cancel the error, but it comes back shortly after. Repair needed is a switch membrane and possibly a control.Office to schedule with AHs approval.; ordrng 1 8303883 (CONTROL) and 1 AUTHO (AUTHO) and 1 WPW10161676 (swtch-memb)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the UI console and tested the unit. Unit is operating as designed. Provided the new SAID# for the customer. Job completed."
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge lights flickering. I inspected the unit and work area. I replaced the four side light. The stopped flickering, but the lights are dim. I found the drawer light is out. I am ordering two more led modules W11130208 and I am ordering the led power supply W10637153. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11130208 (module)s and 1 WPW10306786 (invrtr-box)"
Near Austin, TX 78703
Scott
Job Details: 11/09/2020
RANGE KITCHENAID KSDB900ESS0 Arrived on site for no response from then3 button all connection good . Did a hard restart . All buttons are responding after reset . No other issues found with range .
Near Georgetown, TX 78628
Jonathan
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator not making and ice and items thawing out in freezer. Inspected unit and work area. Gained access to freezer evaporator and found ice buildup up on cap tube and no frost pattern(pic SD Mobile). Will need sealed system repair. 1st time out customer had part coverage through Whirlpool. . ; ordrng 1 ACCESSVALVE and 1 BOTHEVAPS and 1 COMPRESSOR and 1 FILTERDRYER
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 "Arrived on site for customer complaint of unit not making ice, found failed water valve, I was unable to shut off water supply due. Instructed customer to have unit accessible in order for us to perform repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/09/2020
WASHER LG WM3470HWA "Arrived on site for washing machine making high pitched sound and leaking from the front. Ran diagnostics and test cycle, found high pitch sound coming from back of unit when water being pumped in. Adjusted the water level on valve on wall and noise began to stop. High pitch noise due to high water pressure coming in and advised customer on situation. Found bellow misshaped and water collecting in front. Recommended customer to replace.
Near Austin, TX 78744
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and found water will not dispense, removed water filter and dispenser is now operating properly. Reconnected water filter and it is still working correctly. Installers did not engage water filter properly on delivery. It is now operating normally, if issue happens again and in-line pressure regulator will be needed, job complete"
Near Austin, TX 78702
Wesley
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite and found ice build up into fan space. Removed ice and replaced motor. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for refrigerator not producing ice. Measured temperature in ice maker housing at 27°. Inspected ice maker and found ice maker mold chipping and no water in ice maker. Performed diagnostics mode and tested RC and FC thermistor. Checked ice maker fault codes and E0 for no errors. Tested ice maker thermistor, ran water fill and cycled ice maker. Checked ice level sensor. Called tech support and spoke with Ed. Measured temperature in FC at 20° with thermal couple between 2 items. Gained access to evaporator. Ran test 4 and on step 5 found no frost pattern developing. Will need to replace sealed system. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT/ 2 HOUR JOB/SEALED SYSTEM ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRYER ) and 1 WPW10608485 (FC EVAPORATOR ) and 1 w10276644 (compressor) and 1 w10732525 (evaporator)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Arrived on site for icemaker not working. I inspected the unit and work area. I found a motor fault when I ran a ice maker harvest test. I found the water valve opening but no water being dispensed when I ran a fill test. I replaced the ice maker, and steamed the ice build up in the fill tube. I ran the unit through a harvest cycle and a fill test and it worked as designed. Job complete."
Near Austin, TX 78750
David
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Arrived on site to diagnose dishwasher not washing dishes. Found errors F6E1 low fill, F9E4 lower spray arm error. Tried to run diag cycle but wash motor just groaned and did not spray. Provided estimate for a new sump and motor assembly,Replaced sump and motor assembly and retested. Unit is functioning as designed and no water leaks found.
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for unit losing power. Test unit and found bad console and board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78735
Kevin
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected refrigerator and found all interior lighting is off, water and ice dispenser in door are not operating. Pantry user interface is not showing any power, Door alarm on left hand fresh food door is lit and beeping. Icemaker in freezer is operating properly, refrigerator is cooling properly. Disconnected pantry user interface and lighting has returned, and door alarm has stopped. But water will not dispense and ice motor doesn’t run, found no voltage to dual valve in fresh food ceiling. Spoke with CS Will need control, UI, valve and harness to correct issue.; ordrng 1 W10865826 (valve) and 1 W11129435 (valve) and 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Austin, TX 78747
Robert
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 11/09/2020
DRYER WHIRLPOOL WGD4950HW0 "Arrived on site and inspected dryer and found it is squeaking, disassemble the dryer and found left hand support wheel is deteriorating. Replaced all wheels and belt tensioner. Dryer is now quiet, job complete"
Near Austin, TX 78756
Scott
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Did find fridge set too low ( fc -4, fresh 36) rest temps to recommended . Cleaned up water and ice out of fresh food bottom . Job complete .; (created new UIS, deleted prior attachment to UisID 178867)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
RANGE KITCHENAID KFEG500ESS3 "Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the burners and found the front right burner inner coil doesn’t work. I tested voltage at the switch and it checked good. I inspected the element and found the inner coil shorted. I am ordering the front right burner element and scheduled return service Recommended that the customer not use the burner until repaired. ; ordrng 1 W10823729 (elmnt-surf RC)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to inspect microwave noises and no heat. Upon further inspection, I placed a cup of water in the unit and turned it on for 30 secs quick heat. While operating, the unit was making a loud humming noise and at the end of testing, the water was still cold. I removed the mag, cap, & diode and retested while I had the unit down m the wall and it is operating as designed. Once I reassembled the unit and put it back in its place, I retested and the unit continues to operate as designed. Job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY02 Arrived on site for refrigerator with water leaking from bottom. Upon arrival customer had already removed the bottom drawer from the freezer and there was ice frozen at bottom of tray all the way back to drip pan. Pulled refrigerator out and found that the old duck bill was still on the refrigerator causing the drain hose to clog. Informed customer of S38253 that the part would be covered and we needed to replace the drain tube with the new one Defrosted ice out of freezer. Unit working as designed. Call complete.
Near Austin, TX 78703
Scott
Job Details: 11/09/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site for f2-e0 error code . Found key pad having a hard time accepting commands at times . Ordering UI console . Call to set return .; ordrng 1 W11087446 (console)
Near Georgetown, TX 78628
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site to install previously diagnosed part. Removed old inlet valve and installed new inlet valve. Turned on water and no leaks detected. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
WASHER MAYTAG LAT8435AAE Arrived on site for ONLY DELICATE CYCLE WORKS PROPERLY/ON OTHER CYCLES IT WILL WORK/HUM BUT DOESN'T AGITATE DOES SPINInspected washer belts and they were good. Timer is not recognizing the setting as the dial rotates through. A timer has been ordered but it hasn’t made it to our shop. Office will call the customer once the timer is in hand to schedule next visit for install. ; saved tckt
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Arrived on site for lights not working, and the unit not cooling properly. I inspected the unit and work area. I found the bulbs in the fridge loose and not screwed in.I corrected the bulbs and found them working. I found the bulb in the freezer not working. I replaced the bulb and the light now comes on. I spoke to the customer about how to clean the condenser coils under the unit. Job complete."
Near Austin, TX 78727
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found evaporator is frosted over, replaced thermistor and changed adaptive defrost to timed. Recommended that customer defrost freezer completely, job complete."
Near Austin, TX 78744
Richard
Job Details: 11/09/2020
DRYER AMANA NED5800HW0 Arrived onsite for the dryer not working. During testing found that the control panel was not responding to any demands. Replaced main control and control panel. Dryer tested good and it’s heating complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2020
REFRIGERATOR MAYTAG MSD2572VEW00 Arrived on site for ICEMAKER IS OVERFILLING WITH WATER AND LEAKING AND CREATING ICECICLESCustomer had turned off the ice maker approximately 6 months ago when they found icecicles on the front of the ice maker along with a block of ice that formed inside the ice bucket. I jumped the ice maker to harvest ice and when it called for water the proper amount came out and filled the mold. I also inspected the inlet valve and it looked good. No leaks detected. Job completed.
Near Austin, TX 78758
Scott
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH Arrived on site and found heater not coming on in icemaker . So rake arm was hanging up and getting stuck . Replaced IM
Near Lago Vista, TX 78645
Lou
Job Details: 11/09/2020
REFRIGERATOR FRIGIDAIRE FRT21S6JS0 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evaporator engulfed in ice/frost. I tests the defrost timer and it is operating as designed. I tested ohms to the element and found it open. Once I removed the ice m the evaporator, I found the element burnt out in several spots. I removed and replaced the element and bimetal and retested. Unit is operating as designed. I recommended that the customer give the unit at least 24 hours to cool completely. No water leaks observed during service, job completed"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for dented door. Saw small dent on lower left corner.Office to reschedule; ordrng 1 W11455430 (GLASSDOOR)
Near Austin, TX 78728
Kayman
Job Details: 11/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and main control. I advised the customer to get connected to WiFi to prevent anymore issues with the console. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT312CZJZ00 Arrived on site to install an ice maker. I gained access to the freezer. I installed the new ice maker into the freezer. I powered on the ice maker and it started to run through a harvest. No water leaks detected. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for electrical smell. Smell was coming from hood light socket The hood light function is not working properly. The control board is not sending proper voltage to socket. The socket showed signs of burn marks. Will need to replace control, socket and bulb. Office to reschedule. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
WASHER GE GUD27ESSJ1WW "Arrived on site to inspect washer for not spinning, upon inspection found no movement during spin, checked diagnostics and all functions didn’t work without a long drain. Ordering pressure system, will return with motor. Office to reschedule ; ordrng 1 WH12X10530 (PRESSURE )"
Near Gatesville, TX 76528
Al
Job Details: 11/09/2020
WASHER MAYTAG MVWC400XW1 "Arrived on site and inspected washer not completing cycles.Calibrated, then service tested the unit and unit tested without errors.Ran a regular cycle and unit tested as designed.Customer did advise they have several power surges monthly.Job complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for spray arms not working. Found error code f4e3(wash motor). Verified wash motor is receiving proper voltage(took pic). Needing pump and motor to correct issue. All other functions are operating as designed. No leaks detected. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
Near Georgetown, TX 78626
Lou
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL DU810DWGU1 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that the unit is leaking from the left side underneath. When I turned the unit on, I found a large amount of water coming from the left side of the unit around the fill tube. I pulled the unit out and found the fill tube not connected to the tub inlet. Using a clamp, I reattached the hose to the tub and secured it with the clamp. No further water leaks observed at the end of service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to replace board and console. Replaced both parts test unit and unit test good no leaks present job complete.
Near Austin, TX 78748
Kevin
Job Details: 11/09/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and assemble dryer and found the reason that the blower wheel broke is because The motor mounts does only attached to the dryer base by one screw. Reattached motor mounts and reassemble dryer, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 11/09/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for screw falling from broiler. Found screw hold broiler to cover. Secured screw test unit and unit test good job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/09/2020
REFRIGERATOR GE DSE25JSHECSS Arrived onsite to install previously diagnosed parts. I installed the new door with all components transferred. I tested the dispenser functions all passed. The door is sealing good as well. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found drain pump getting hot and not turning. Replaced drain pump test unit and unit draining correctly no leaks present job complete.
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
REFRIGERATOR GE GTS18WCPRRWW "Arrived on site to test unit for not cooling. Found condenser fan had connection that was not connected. Connected fan properly. Turned unit back on, unit is now cooling. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for customer complaint of unit not draining, found debris in drain pump causing drain pump to fail, I replaced drain pump and cleared debris, unit tested good, no leaks.
Near Austin, TX 78703
Matthew
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WMC50522HZ1 Arrived onsite for microwave not functioning. Upon inspection found unit has failed control. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for customer complaint of unit not making ice, not cooling, and running all the time. Found fresh food section at 48, freezer at 14.5 degrees, and weak frost patterns. Found sealed system issue, ordering evaporators, compressor, and drier. Also found freezer module and fresh food module failed, ordering modules. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 W10276644 (compressor) and 4 W10758333 (module)s and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer not filling. Upon further inspection, customer advised that the unit is not filling with enough water. Customer advised that they have a water softener. I placed the unit in diagnostics showing no error codes. I tested the valve manually and the cold & hot functions are operating as designed. I tested the unit and it is operating as designed. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78748
Robert
Job Details: 11/09/2020
WASHER AMANA NTW4516FW3 Arrived on job for complaints of not washing. Found drain error washer not filling properly. Corrected drain issue and test . No leaks detected at time of service.
Near Killeen, TX 76543
Al
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected side by side not cooling.Unit has been unplugged for a month due to no cool.Customers sister advised a previous company (Kingdom Appliance) came out and told her she needed more Freon and he’d order the part and return to install and never came back.She advised they’ve lost several hundred dollars in food and insulin and other vital medications.Communicated through sealed system thread on sealed system checklist.Ordering compressor access valve, dye drier, sealed system tech with 2 hours and authorization.Office to reschedule the customer for return service appointment.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 W10780378 (COMPRESSOR ) and 1 W11179385 (DRIER)"
Near Austin, TX 78734
Brandon
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of dishwasher not heating, ran diagnostics cycle, found unit working as designed, found rinse aid was not being used, instructed customer to use rinse aid."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/09/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to remove damaged panels. Removed UI panel and installed new UI panel. Removed scratched cooktop panel and installed new cooktop panel. Job completed.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived on site for dishwasher not cycling properly. Upon further inspection of the unit I found the unit did fill and drain fine but even with proper voltage being sent to motor the motor itself would run. I replaced needed part and retested unit. Dishwasher is now functioning as designed. No leaks before during or after repair. Call complete."
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2020
RANGE LG LRG3193ST Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78756
Matthew
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not powering on. Upon arrival pressed power button and interface blinked. Pressed power button again and unit turned on. Ran diagnostics with no issues. No error codes. Turned unit off. Tried again and unit need the power button pressed two times to activate. It seems as though the control panel has an intermittent short. Once the unit is on all cycles are functioning . Made customer aware of issues. If part is needed (W11319991 )
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/09/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer is constantly off balance. whether I have a few things or a large load. Always with blankets and towels. I think I just need to be educated on what cycles to use for what. This machine is VERY temperamental.Placed washer in diagnostics and no error codes came on. Ran a normal cycle with hot water and then with cold water. Water levels are normal. Customer will make sure to include multiple items going forward to give the washer a chance to balance itself and recalibrate in order to avoid unbalanced loads.
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and control failing, I removed and replaced the console and cycled power to allow one control to process info to the other control. Then removed and replaced the main control and cycled power again and programmed the unit. Placed the unit in diagnostics and tested and unit is operating as designed. Job completed. Provided the customer with their new SAID # to program WiFi to the unit."
Near Austin, TX 78737
Leonardo
Job Details: 11/09/2020
VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to replace sockets and switches. . Replaced sockets test unit and unit test good job complete
Near Austin, TX 78747
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found fresh food temp is 30 degrees, water reservoir is frozen and will not dispense. replaced thermistor and recommended that customer leave doors open until water reservoir defrosts. Prescreened control board is
Near Austin, TX 78734
Leonardo
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDP02FRSS2 Arrived on site to test unit for upper rack not washing. Test unit and found clogged chopper blade not allowing pressure to get to the top rack. Cleaned blade test unit and unit test good job complete.
Near Elm Mott, TX 76640
Jonathan
Job Details: 11/09/2020
RANGE GE JGB660EEJ4ES Arrived on site for an oven that is not heating properly and has a partial display missing. Inspected unit and work area. Tested unit on a normal 350°F bake and found the igniter and the gas valve coming on properly. The customer advised that the unit does he but that the center of her oven doesn’t get as hot as the edges of her oven. She advised it has always done this but wanted to know if there’s was something causing this. I advised her that the reason why is because the gas comes in at the sides under the cover plate and that because of where the heat comes in there are going to be hot spots in her oven. I advised her that we’ve been told by the manufacturers that she needs to be moving her food around inside the oven while it’s baking and to not leave it in one place due to this issue. Found display board not completing numbers on two of the number displays. Replaced control and tested unit. Unit is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan
Job Details: 11/09/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bezel, strike, and latch and tested unit. Unit is working as designed.
Near , TX 76691
Jonathan
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site for refrigerator that’s not cooling in either freezer or refrigerator sections. Inspected unit and work area prepped. Checked pressures and found the low side in a vacuum at -15 psi and the high side at 85 psi. Checked for leaks and found a potential leak at the lock ring fitting to the condenser. Spoke to CS and he has already ordered a condenser. .; ordrng 1 LOKRINGKIT (LOKRING)
Near Leander, TX 78641
Lou
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher over heating and upper rack falling. Upon further inspection, I found the tub badly bent/warped at the door opening. I found the door gasket missing and wrapped around the top of the tub. I found the rivets holding the tub together at the opening had popped out. I found the bottom of the outer door panel badly dented. When I pulled the upper rack out, the wheels came unattached from the adjusters due to the tub being bent/warped at the opening causing the rails to widen at the opening of the unit. Tested unit in diagnostics and the unit operated as designed, but it is leaking water at both bottom corners at the front due to the gasket missing and the tub and door being badly dented/damaged. Also, I found the drain pump not installed correctly and is leaking. I advised the customer of my findings and will have to order parts to complete the repair. I am ordering the tub, outer door panel, both hinges, door gasket, s
Near Temple, TX 76502
Tyler
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator not making ice. Upon arrival I ran tests 56-59 and found an e2 error code show up Indicating the ice maker motor failed to locate the home position. After running multiple tests I found the ice maker motor was receiving proper voltage but the motor wouldn’t rotate. We will need to return with a new ice maker. Customer also stated they have been having an issue with the ice maker bucket falling apart. Upon inspecting I couldn’t replicate the issue but informed customer that once we had the ice maker repair and could test functionality further we would see how the bucket preformed then. Office already set rescheduled appointment. Customer did request TG to come back and make repairs.; ordrng 1 CNOTE (CUSTOMER REQUEST TGO) and 1 W11294907 (ICE MAKER)
Near Kempner, TX 76539
Al
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher not cleaning dishes.Found the pump, motor and control were all defective.
Near Killeen, TX 76541
Al
Job Details: 11/09/2020
WASHER WHIRLPOOL CAM2742TQ3 "Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit still did not drain.Found the drain pump was clogged with a small shirt.Cleared the obstruction, reassembled and unit tested and drained as designed
Near Copperas Cove, TX 76522
Al
Job Details: 11/09/2020
RANGE GE JB645RK1SS "Arrived on site and to photograph the damage to the top of the unit, went to clean the unit and unit cracked.Took several photos and submitted to claims; O-emld tckt"
Near Killeen, TX 76549
Al
Job Details: 11/09/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer burning smell.Confirmed the complaint and found customers rental company needs to have customers ventilation system cleaned.I left the ventilation tube off the unit so customer can dry on the first load.Customer satisfied.Job complete
Near Kempner, TX 76539
Al
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on site and inspected dishwasher customer said was completely dead.He advised since the initial call the unit began working again.I tested the unit and confirmed all aspects of the unit work properly.Job complete.Customer satisfied
Near Austin, TX 78724
Richard
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for the dishwasher panel dented. Replaced panel but during installation of handle I broke the screw off in the stud. Will need to come back and replaced the handle studs and screws. Ordering parts and office to schedule ; ordrng 2 W10316572 (screw)s and 2 W11049903 (stud)s
Near Lakeway, TX 78734
Leonardo
Job Details: 11/09/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace module and display. Replaced both parts test unit and left rear burner not working correctly all other 3 burner working as designed. Will need to order new hot plate. Office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 WPW10328391 (HOT PLATE LEFT REAR )
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for issues with the clock, replaced the top console per last tech. Tested for all functions and found no issues. Job complete"