"Arrived on site to diagnose range throwing F3E0 error. Put unit test mode and found a - - - reading for temp, indicating bad control. Replaced control and verified temperature reading accurately. Retested and verified unit working as designed. No further errors. Parts used - W11567368. Call completed."

"WVU37UC0FS1 Arrived on site for unit venting incorrectly. Upon arrival, performed paper towel test and venting resulted to be sucking on the left hand side and not the right. The location of the blower is on the left, therefore unit will not vent on the right. Called WP and stated this is how the unit is engineered and no adjustments are available. Confirmed supply vents is not clogged and motor is running fine on both speeds. Unit is functioning as designed. No parts replaced"

"WFG320M0MS0 Arrived on site for unit not powering on. Upon arrival, checked power to designated outlet and no power present. Checked breaker box and the breaker was tripped. Flipped breaker back on and tested unit. Unit is now functioning as designed. No parts replaced."

"KDTM604KPS2 Arrived on site for unit displaying F8E4. Upon arrival, ran diagnostics and found F8E4 water leak and F9E2 draining motor. Cleared code. Proceeded to inspect drip pan and found water present. Proceeded to check rinse aid container and found rinse aid solution filled above max. Ran diagnostics 3 times and found unit is slightly sudsing after every test. Instructed customer to prevent pre rinse with soap and follow manual on detergent/rinse aid use. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

Arrived on site for dryer with damaged inner tub. On arrival found paint coating on tub noe even distributed from factory and rust was forming. Replaced drum w10899578 and found dryer working as designed. Call complete

Arrived on site to inspect refrigerator with door dent. Upon further inspection found the RC door to have a dent. Installed new door. Unit is operating as designed and no water leaks observed during service. LW10638684

"JMC2430LL00 Arrived to inspect no power on UI. The unit did have internal lighting that reacted to the door position and I removed the UI for inspection. All incoming voltage was steady as expected, due to the internal light operation and I found the by moving the UI connector, the unit powered up. Inspection of the UI connector reveled the power section of the plug had a bent pin. I was able to adjust and fully correct the pin position and adjusted the other two, as well. The unit resumed all normal operation."

"KUIX535HPA01 Arrived to inspect power loss. Discussion with the customer revealed that tapping on the machine would cause it to power back up, a few moments after they could hear the external drain pump engage. I found the drain line had been kinked and was restricting flow, requiring replacement. Office to order part and schedule for GCO. No leaks observed during service. ; ordrng 1 W11572053 (Tube)"

"KMBS104ESS03 Arrived to inspect no power. I found there was no power to the unit, but the breaker was not tripped. The customer inspected the outlet and found both hot and neutral wires had not had the insulation properly striped, causing intermittent power. The customer corrected the issue and I reinstalled the unit and it resumed normal operation."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the ice container and tested the unit. I found the unit working and operating as designed. Call complete. WPW10558424

Arrived onsite and found unit microwave duct baffle not installed . Installed a duct baffle but determined the the ousting duct was offset and would impede normal function. Advised customer that the duct would need to be squared and even for normal venting operation. W10843943

"Arrived on site for some buttons do not work. Upon arrival, test unit and several buttons are not responding. Disassembled unit to inspect control and panel. Found control and panel are shorted. Need to replace both. Replaced control W11552018 and panel W11175576. Test unit by heating cup of water. Unit is operating as designed. Job complete"

"Arrived on site for leaked water during clean cycle. Upon arrival, inspected unit with maintenance team. Ran normal cycle and can not duplicate a leak. Maintenance team said they also test and could not duplicate. I believe too much or incorrect cleaner was used during clean washer cycle. Unit is operating as designed. No leaks present. Job complete. No parts used"

"Arrived onsite for blown thermal fuse symptom. Replaced fuse. Also found motor pulley broken off and motor, blower and belt will all be needed. To complete repair. WP3392519; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 4392065 (Repair kit)"

Arrived on site for start button not operating. Upon arrival test unit and found push to start switch has failed. When pushing switch switch is not allowing current to pass continuously. Need to replace pts switch. Replaced pts switch WPW10446920. Test unit and is operating as designed. Job complete

"Arrived on site for not heating. Upon arrival, test polar and is incorrect. Found L1 and L2 are both reading 120 when connected to neutral. However L1-L2 has no voltage. Therefore L1 and L2 are on same phase. L1 and L2 must be connected from 2 different phase to get 240v to energize heater. Inspected all heat cycle components and found fracture in element. All other components tested correctly. Need to replace element. Replaced element 279827. Job complete"

On arrival verified complaint of dripping from door after opening it at end of cycle. No water was noted on floor before opening door. Advised customer of proper use and care as noted no rinse aid used and customer wasnt heating water before cycle. This allowed water to stick to the door and when door opened run out and onto the floor. Ran diag cycle to confirm proper function. Unit is working as designed. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Bake and broil elements are good. Verified voltage and polarity are correct. Amp draw is under 15amps. Ran bake and broil elements in diag test then ran bake cycle at 400. Observed for 10 minutes. Advised customer to run for remaining 35 minutes and turn off cycle, unit is working as designed job complete no parts installed"

On arrival verified complaint of not washing. Ran diag mode and found drain and fill valve work but wash motor is not running. It is getting 120 vac. Ordering 1x sump assy W11613479. Rescheduled for 8/6; ordrng 1 W11613479 (Sump)

On arrival verified complaint of no power on unit. Verified mod Ser. Verified voltage and polarity are correct. Traced power and found filter is not allowing voltage through. May still need to replace main board. Requesting 2 call count for work area to replace main. Unable to locate filter that was ordered. Reordering W11316771 reschedule for 8/6; ordrng 1 W11316771 (Filter)

On arrival verified complaint of unit leaking. Replaced dual valve for leaking from input side. Ran unit ice maker and disper and verified no leaks. Job complete installed wpw10258562.

"MVW4505MW1 Arrived to inspect non-operation. I found no stored error codes and proceeded to test mode. The unit would not engage rotation and inspection revealed the shifter could not move the splutch assembly. I removed and replaced the shifter and splutch/cam assemblies and tested. The unit would lock the lid within service test mode, but not customer mode. I replaced the latch and strike and there was no change. After significant research, I was able to find the factory calibration mode and after performing, the unit regained all normal functions and operated as designed. No leaks observed during service."

"Arrived onsite for failed heating and found the diode burnt through. Verified and replaced the diode. Unit is now operating as designed, all checks good. W11256462"

Arrived onsite and found unit operating with failed heating function. Determined and demonstrated to the customer that one of the legs of power had dropped and only 120vac was supplied at the 240vac outlet. Customer will restore function by solving the power supply issue. No parts.

"Arrived on site for a washer not draining all water out clothes per client. Further inspection found error code F7E6 when running a diagnostics. Wire harness had stretched wiring causing other parts to fail during running cycles. Replaced part#s w11448788 wire harns ,w10913953 actuator, 10721967 splutch , w11428524 capacitor. Replaced parts then ran diagnostics cycle and found drain pump no longer working. Also replaced pump w10919003. Tested unit found no leaks. Unit works as designed. Call complete"

"Arrived on site for refrigerator not cooling, lights flashing sporadically fast and weird noises and display issues. On arrival found hv control was fried and no longer sending any power to unit correctly. Replaced control w11224256 and found entire fridge turn on but after two minutes over run time I found fc evap motor failing and causing a huge voltage drop from hv control but drop was no longer present when fan was unplugged. Left fridge and evap motor both fully unplugged and rescheduled customer for 08/01/24. Ordering W11578030 fan motor. ; ordrng 1 W11578030 (Evap fan motor)"

Arrived on site for washer stuck in drain mode. On arrival found drain pump had over heated. Ordering W10846320 drain motor and will need office to reschedule once availability of part is known. ; ordrng 1 W10846320 (Drain motor)

Arrived on site for a dryer not heating. On arrival found thermal cutoff and thermal fuse both broken. Also found large clog in venting of home as well as water in exhaust pipe of home. Replaced both parts 279816 and wp3392519 and found dryer would heat as designed when not connected to vent. Instructed customer they would need a dryer vent cleaning asap before using dryer again. Call complete

"Arrived onsite for a washer to replaced the previous diagnosed parts. I replaced the split tub and bellow. I tested the machine getting an F6E3 error and the basket was not spinning. I tested motor windings and had 13 ohms across all three. I replaced the ACU for not communicating with the motor. I tested the washer and all is working as designed. No water leaks were present at the time of service. Call complete. INSTALLED W11578223 BELLOW, W11460604 TUB, & W11549931 CONTROL."

Arrived onsite for a dryer not heating. I tested the unit and found the dryer to have no issue heating. The dryer is operating as designed at this time. Call complete. No parts installed.Apt 2315

Arrived onsite for a dryer not heating. I tested the unit and found the dryer to have no issue heating. The dryer is operating as designed at this time. Call complete. No parts installed.Apt 2622

"Arrived onsite for a dishwasher that will not power on. I found the inline fuse in L1 at the control open. I called techline and spoke with Steve SR# 7739607936 about any possible pointers on the fuse and to find out the amp rating or if it was a thermal fuse. I found out it was amp rated but he couldnt tell me the actual rating for the fuse. I tested loads and found the drain pump showing 621 mega ohms and the pump motor at 3022 ohms so both are way out of range. The fan was at 244.8K ohms and way out of range. Will need to replace both pumps, the vent fan, and the harness. Ordering W11708398 harness, W11460946 Sump and motor, W11462456 Drain pump, W11414073 Vent, and W11545539 Gasket. NO PARTS INSTALLED. ; ordrng 1 W11708398 (Harness) and 1 W11460946 (Sump and motor) and 1 W11462456 (Drain pump) and 1 W11414073 (Vent) and 1 W11545539 (Gasket)"

"Arrived on site for no ice. Ran diagnostic found no air flow from condenser fan,found blade disconnected from fan motor,reconnected blade to fan ran diagnostics all test passed. No parts used."

"Arrived on site to inspect unit for lid locked and wont open. Upon closer inspection lid was unlocked and open upon arrival. Customer stated unit doesnt always agitate when it is supposed to. Found error f3e1 for pressure system fault. Placed unit into diagnostic cycle unit ran diagnostic cycle with no issue, however after completion drain kicked on on its own. Inspected harness and pressure hose found no signs of cuts or tears. Found pressure system fault originates within control, replaced control, tested unit unit ran and no longer kicks drain on randomly. No leaks present at this time. Job complete. USED W11603810"

"Arrived onsite for unit needing sealed system repair. Confirmed compressor was locked and pulling 11 amps. Tapped system and was still pressurized. Replaced compressor, drier and access valve. Charged with nitrogen and found no leaks. Pulled vacuum and held. Charged per spec and tested. Compressor is running and functioning. Notified customer to give 24-48 hrs to stabilize. Job complete"

"Arrived onsite for unit not cooling. Upon arrival inspected and found compressor rattling and pulling high amperage upon startup. Unit will need sealed system repair. Set for 2 hrs. Ordering compressor, evaporator, access valve, and drier. Sealed systems copper cap R600a. Office to reschedule ; ordrng 1 W11740253 (Compressor) and 1 W11611030 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv drier) and 1 2hr (2hr) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a)"

"Arrived on site to test unit for water leak, tested unit found top right corner the gasket is not sealing causing water to leak, replaced gasket and tested, unit is now running as designed, no leaks detected job complete installed W11483553"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found no ice in the bin, but a piece of a slab was on the grid cutter. The unit was in the process of making a new slab and while doing so, I tested voltage to the cutter and found it within range at 10.71V and 4.9ohms. Tested the thermistor and it is within range as well. Once the slab had completed formation, the gas valve came on and the slab never left the evaporator and the new cycle started and pushed the remaining ice off the evaporator. I found the evaporator is dirty and customer advised that its been a while since they cleaned it last. I removed the cutter to gain access to the evaporator and dry sanded it and cleaned it with a microfiber cloth and reassembled the unit. Retested and the new slab slid further than before but still not onto the cutter. I recommended the customer performs cleaning cycle on the unit and monitor the unit. I advised that if the cleaning cycle did not correct the issue, the evaporator might have to be replaced. All of the components are operating as designed except the evaporator needs cleaning. No water leaks observe during service, job completed. No parts installed."

"Arrived on site for control panel not responding. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Checked DC voltage at panel and is correct. Replaced panel W11677714 and panel now responds. Tried running a cycle and start button just blinks. Ran diagnostics and once in diagnostics all LEDs only blink. Contacted techline for assistance. Spoke with Rob. Explained issues and what has been done. Since unit has never been operated, recommend replacing control due to may be having program issues . Replaced control W11524806and having same issue. Tech determined that door switch is faulty. Found harness to door switch is not secure. Connected harness to switch and test unit. Unit is now operating as designed. No leaks present at this time. Job complete. SR# 7739608086"

"Arrived on site to install previously diagnosed and ordered part. Due to the blower being loud, I removed and replaced the blower assembly and found the old blower wheel was broken/missing pieces. Tested the unit and it is operating as designed. Job completed. No one available to sign for receipt. W11106377"

"Arrived on site for no ice and cooling issue in fresh food section. Found weak air flow to fresh food compartment,removed evaporator cover found some ice on evaporator blocking air flow,ran heater test passed. Replaced main control and ui,ran icemaker test 57,icemaker failed test 57 not completing harvest,replaced icemaker ran harvest test passed ran fill test passed. Used w11658802,w11224256,w11636543"

Arrived on site to replace faulty door. Replace door and inspected to make sure a gasket was making a good seal. Unit is functioning properly. Job complete. Used W11178521 and W10746789.

Arrived onsite for air leak. Inspected and found upper vent panel (seen in picture) was not air tight and allowing air to pass and seep oil when venting. Called tech line as part was not replaceable. Spoke to Rob. SR#7739608144. Tech approved sealing panel with silicone. Did as instructed and air leak stopped. Job complete. Used truck stock silicone

Arrived onsite for unit accumulating condensation on the roof of the RC cabinet. Found gasket warped not making a good seal and gaps in between liner and cabinet. Heated gasket to form and filled gaps per manufacture. Customer will monitor. Job complete. No parts used

"Arrived on site to test unit for not agitating, tested unit found defective slider causing it not to disengage properly, replaced part, calibrated unit, ran diagnostics test, all components are activating properly, unit is now running as designed, no leaks detected job complete installed W10734521"

"Arrived on site to test unit for long fill, tested unit found temperature error and multiple long fill error codes, inspected valve and found it clogged with calcium, replaced and tested but cold hot valve would not activate, replaced control and tested, unit is now running properly, lid is cracked around left hinge and glass is falling out, will need to replace lid aswell on return visit, rescheduled for 8/9 installed W11611438, W11172234; ordrng 1 W11259006 (Lid)"

"Arrived on site to replace previously diagnosed strike and lower harness, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11591637, W11457841"

"Arrived on site to replace previously diagnosed inner hose and clamp, replaced parts unit does not have any connections, could not test unit fully, job complete installed WP285655, W10899966"

"Arrived on site for unit not cooling, customer says it was clicking before it went out. Confirmed start device is short cycling. Used known good start device and compressor will still,not kick on. Copper cap tube. Will need compressor. Office will call to schedule. ; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)"

Arrived on site for a wash machine that will not start a cycle. Inspected unit and work area. The customer advised of the unit just seems to drain consistently and will not advance through any portion of the cycle. The customer had the unit unplugged and I plugged in the unit. I did find the drain pump kick on immediately as I ran through diagnostics. I cleared away the drain and immediately found the unit start to drain again within 15 seconds. I ran into into diagnostics and found an F3 E1 (pressure system fault) error code. I checked the pressure hose off the back of the unit and did not find it pinched or damaged in anyway. I blew through the pressure hose and found no obstructions in the pressure dome or pressure hose. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810.

"Arrived on site for dishwasher showing f8e4. Customer had unit unplugged. Confirmed water in drain panel. Cleaned and cleared. No leaks found. Opened door. No evidence of leak. Replaced door gasket. While testing I found water coming from side. Removed from counter. Confirmed unit is leaking from tub. Also found insulation and panel missing, office will call to schedule. ; ordrng 1 W11409866 (Tub) and 1 W11579564 (Sheild) and 1 W11573704 (Toe sheild) and 1 W11579528 (Panel)"

"Arrived on site to test unit for not starting a cycle. Verified issue, when starting a cycle during the sensing phase unit would make a noise a few times with no movement of the basket, then it would switch to done and drain. Replaced capacitor (W11395618), still no movement from the basket. Found F7E1 error code, replaced actuator (W11481722) and main harness (W11643701). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for no cool fridge . Found both sections room temp and compressor buzzing loudly . Compressor pulling 4-5 amps , replaced start device . Now pulling 3-5 amps . Ordering compressor,evap, service port ,uv drier ,nitrogen ,r600 kit , weigh 2hrs . No parts installed . Call to set return ; ordrng 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 R600kit and 1 Weigh2hrs and 1 W11546692 (Evaporator) and 1 W11635510 (Compressor)"

"Arrived on site to inspect dishwasher with draining error. The customer was able to remove the unit. Upon further inspection I found the drain pump impeller to be damaged resulting in no draining. Failure was cause by foreign debris. I replaced the drain pump and tested the unit, the unit is now operating as designed. The customer will have an installer to help get the dishwasher back under the counter. No water leaks observed during service. W11412291"

"Arrived on site for both icemaker or producing ice . Ran diagnostics on upper IM and got e5 code. Checked temp at 8degress ,thermistor and ohmed correct . Ran harvest and fill all checked normal. Did power rest . Ran harvest on fz IM and started to cycle but got hung up. Replaced ice maker W11578780. Ran harvest . IM harvested and filled . All fan checked good . No water leaks detected at time of service. Job complete"

Arrived on site for washer not agitating or finishing loads . Ran diagnostic got off balance load error . Found oil leaking from gearcase . Unable to remove basket of gearcase shaft . Will need to replace outer tub and basket along with gearcase and slider . Will need additional 2men .will need autho . Ordering outer tub and basket . No water leaks detected. Call to set return ; ordrng 1 2ndman and 1 Autho and 1 W11178227 (Basket) and 1 W11219115 (Tub)

"Arrived on site ,used silicone WP482338 on gaps in liner , used pemagum 212643 under gasket right hand gasket on fz door . Replaced filter housing W11162042. Dripping has stopped when water is dispensed . Did advise a single drop every once in awhile is normal . Advised customer reach out to customer service about shelving. No water leaks detected at time of service . Job complete"

Arrived on site to test unit for door not closing correctly. Test unit and found spring had come off door key. Secured spring back on to door key test unit and door opening and closing correctly job complete. NO PARTS USED.

Arrived on site to test unit for unit leaking. Test unit it and found inlet water on site leaking and also unit over filling. Will order new inlet and new inlet nut and new fill switch and new control board. Office to reschedule ; ordrng 1 WPW10195536 (Inlet water) and 1 WPW10508676 (Inlet nut) and 1 WPW10195039 (Switch over fill) and 1 W11683481 (Control board)

"Arrived on site to replace rusting doors, verified that the doors are needed, replaced FC, RC doors and name plate, unit is now functioning as designed, job complete installed LW10912075, LW10904379, W11223753"

"Arrived onsite for unit making noise and drum felt falling off. Tested and found as drum would turn at about the 4 oclock position the felt would flap over. Drum appears to be out of round. Also found lots of vibrating from blower housing. OrderingBasket, repair kit, motor, blower wheel housing and pads. ; ordrng 1 W10508188 (Drum) and 1 WP697772 (Wheel) and 1 WPW10211911 (Blower housing) and 1 W11364931 (Motor) and 6 W11113654 (Sound pads)s and 1 4392067 (Repair kit)"

"Arrived on site to test unit for noise. Customer stated unit will make a scraping sound later in the cycle. Inspected unit and found the blower wheel has been broken causing that noise. Replaced blower wheel (WP697772) and motor (W11126010) as precautionary. Tested unit, scraping koise has been eliminated. Noticed drum has been bent and is oval shaped causing unnecessary strain on all moving components, will also need to order drum for return visit. Ordering part, rescheduled for 08/01. Customer is aware apt may be rescheduled if part does not come in time.; ordrng 1 W10626460 (Drum assembly)"

"Arrived on site to test unit for broken wheels. Inspected unit found lower rack wheels have broken off and melted. Replaced wheels (W10195416V) X4, tested unit, unit is now functioning as designed. Customer has no other complaints. No leaks detected, job complete."

"Arrived on site to test unit for clothes wet at the end of a cycle. Ran a drain and spin with clothes inside the unit, unit is very off balance indicating that the shocks will need to be replaced. Ordering parts, rescheduled for 08/02.; ordrng 4 W11316766 (Damper assembly)s"

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite and restored proper cooling function by replacing the evap fan hitch restored airflow. All checks good. WP2315549

"Arrived onsite and replaced the Moro and blower together to solve the motor stalling issue. Advised customer on repair. All checks good. W1154961, WP697772"

Arrived onsite for complaint of microwave tripping the breaker. Tested microwave on different outlet/circuit and demonstrated proper function without tripping. Advised builder that something wrong with the dedicated microwave circuit. No parts used

Arrived onsite for ice maker fill valve chatter. Unable to replicate failure. Replaced valve in case of valve failure. Advised customer on possible hi pressure chatter cause. W11548535

"Arrived on site to inspect refrigerator slow water dispensing and loud hammering noise. Upon further inspection, I tested the water dispenser and after approximately 5 seconds of dispensing, the water began to get slower and slower and the valve began to make a hammering noise. I removed the water filter and retested and the unit operated as designed. When I removed the filter housing cover, I found a small amount of water had leaked from the housing water line connections. I removed and replaced the filter housing and installed the filter and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed. No one available to sign for receipt (model home). WPW10394053"

"Arrived onsite for dishwasher not washing top rack. Upon arrival I found all washarms plugged with debris causing an uneven wash. All three spray arms will need to be replaced as well as the accumulator as it was also plugged. I tried to clean all plugged up parts. The arms have too much debris and cannot be cleaned out. I went over with the customer about how to clean her dishwasher. Ordering WPW10327455 Third lvl spray arm, WP3400918 retainer, WPW10605345 spray arm, W10803178 lower spray arm, W11205078 Accumulator. No parts installed. No water leaks present at time of service. Office to RS.; ordrng 1 WPW10327455 (Third lvl spray arm) and 1 WP3400918 (Retainer) and 1 WPW10605345 (Spray arm) and 1 W10803178 (Lower spray arm) and 1 W11205078 (Accumulator)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC evap motor and removed the towel from the return vent and tested. Unit is operating as designed. Upon my arrival, I found ice/frost building up in the ice dispenser chute and at the top of the FC section and FC door. I placed my flashlight inside the unit and closed the door and found the FC door gasket slightly gapped in the upper right corner at the center mullion. I adjusted the liner/chassis in the upper right corner of the FC section and applied some silicone to seal the gap in the liner. Closed the door and found the gap is sealed now. Cleared the ice/frost and recommended the tenant monitor the unit and if they find frost buildup up again to call it in for service. No water leaks observed during service, job completed. WP2315549"

Arrived on site with new door. Removed and disassembled door. Installed new door with spacers and nameplate. Verified operation. Call complete

Arrived on site for water collecting on freezer door gasket. Since day one it keeps happening. Found frame looks to be damaged. Called tech line. Sent in pics. Sr#7739598477. Will be sent in for review.

"Arrived on site for f8e4. Also found f9e2. Removed bottom panel. Removed drain pan, cleaned and cleared. Cleared codes. Ran diagnostics and confirmed no leaks underneath dishwasher. Opened door and found no evidence of leaking within door. Removed and replaced door gasket as water spots indicate it may not have sealed. Tested and verified no leaks. CAll complete."

"MGD6630HW3 Arrived to install parts. I removed and replaced the burner and installed the conversion kit. The unit had difficulty igniting and after adjusting the burner tube assembly, the issue was resolved. No gas leaks detected during service"

On arrival verified complaint of noise. Replaced damper motor due to motor is growling. Verified damper function. Unit no longer makes noise job complete installed wpw10479155

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advise that at this point, the unit will just drain every time that you try to start a cycle and will not start any cycles. Around the unit through diagnostics and found an F9 E1 (long drain), F8 E1 (low/no water detected during the fill), and F1 E1( main control fault) error codes. I went ahead and replaced the main control and checked all my loads. I found all components within range. Around the unit to an auto test and found the unit working and operating as designed. Call complete. W11629601."

On arrival verified complaint of unit not connecting to wifi and throwing power loss error. Replaced console per previous diag and connected to WiFi. Assisted customer to connect to app. Customer was unable to connect to app. Advised to contact connectivity team at WPL. Job complete installed w11600321.

Arrived on site to inspect unit for starting cool down cycle prematurely. Upon closer inspection found sensors reading correctly no signs of stored error codes. Customer stated unit would turn off early in the cycle but would still run over 15 minutes. Informed customer of how moisture sensors work within new unit and how sensors are only on one portion instead of both sides as previously designed. Advised customer timed dry bypasses moisture sensor and will run entire cycle without fail. Job complete. NO PARTS USED.

"Arrived on site for a dryer that is still making a buzzing noise during the cool down portion of the dryer cycle. Inspected unit and work area. The customer stated that when they run the unit on normal, and the cooling down portion of the cycle, they hear this buzz and showed me a video. They advised they use the static removal setting on their dryer. I called Whirlpool Tech line and spoke to Butch SR# 7739589255. He advised that the static control is meant to activate the inlet valve to allow the unit to add steam to the clothes to eliminate the static. He asked if the customer had a water hose hooked up to the back of the dryer and I found that they hadnt. He advised that the unit will make a buzzing noise when its trying to pull in water from the valve and that the unit is working and operating as designed. He advised to tell the customer that they can use their options to stop the unit from doing this. They just would need to not have any of the added static settings. He advised to make no repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I went to replace the door and found the box only contained the freezer door. I checked the parts breakdown and found that the refrigerator door and freezer door were the same part number. I spoke to SR and was advised that the part was supposed to be a kit with both doors and that if they did not send the refrigerator door as well, we would have to get the door re-ordered. Re-ordering the door, and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 W11023679 (RC white door)"

"Arrived on site for a dishwasher that wont drain and is not making any sound. Inspected unit and work area. Customer showed me that she has a dishwasher full of water and that the unit will not start any cycles. Around the unit through diagnostics and found an F9 E1 (long drain) and F4 E3 (wash motor not running) error codes. I use the shop vac to remove all the water from within the dishwasher. I cant access to the drain pump and found the drain pump. Impeller was broken causing the issue with the drain. I replaced the drain pump and ran the unit through an auto test. I found that the dishwasher would not recirculate the water, but would only fill and then drain. Ordering the wash motor and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11613479 (Pump and motor)"

"Arrived on site for an ice machine that is making weird noises and is shutting off. Inspected unit and work area. The customer advised that when the unit seems to drain, sometimes the unit completely shuts off and stops making ice. Customer had a video of when it was doing this nugget confirm the customer complaint. I went ahead and replaced the external drain pump and tested the unit. I found the unit working and operating as designed. Call complete. W11539855"

"Arrived on site to inspect unit for leaking from underneath unit. Upon arrival customer stated unit has only leaked twice and hasnt leaked in a week. Customer stated on,t difference was customer used hottest water setting. Inspected hoses on top and bottom found no signs of not being attached correctly. Found drain hose to far down exit chute, adjusted drain hose to proper length. Ran diagnostic cycle on unit found no signs of leaks. Filled unit to touch glass door and drained unit trying to force previous leak issue to arise. Filled water to door before draining. Drained unit, inspected unit afterwards found no signs of moisture under unit or on hoses within unit. Job complete. NO PARTS USED."

Arrived on site for refrigerator not working. On internet bot the fc & rc were room temperature and I could hear the compressor trying to come on . Gain access to the compressor and the temperature wad 115? the start cap was 12uf but when the compressor tried to start it was only for 10 seconds. Installed a new start device and it now stays on. The running amps are 1.01amps start up is 16 amps. The refrigerator is operating as designed. No water leaks detected during service. WPW10197428

"Arrived on site for not powering on, upon arrival, test unit and confirmed issue. Test polarity and is correct. Removed panel to test control and console. Control is correct and sending correct voltage to UI. Found certain buttons are making a chiming noise when pressed,but display will not light up. Need to replace the console. Replaced the console W11583883. Test unit and is operating as designed. Ran overall test. Found customer has removed birds nest per last visit but still getting a poor ventilation test. Advised customer to have entire vent cleaned. Unit is operating as designed. Job complete"

Found part ordered was not the part intended. Ordering correct water tube. Office to reschedule. ; ordrng 1 W11233369 (Water tube) and 1 W11247672 (Tube)

"Arrived on site to install two doors on a fridge that had scratches on it. Installed doors part# lw10912126 rc door ,w11577824 fc door ,wpw10612926 nameplate. tested product works as its designed call complete."

Arrived on site for smell of gas when starting oven . Found only one side of gas tube igniting . Tried adjusting igniter and air cock . Still only lighting on one side of tube . Ordering tube set return 7/30. No other gas leaks detected at time of service . ; ordrng 1 W11220387 (Burner tube oven)

Arrived on site for dryer not working. On inspection the customer said that the Normal setting would not work and when selected the lens would flash. She said she could get the other setting to work. The is heating g to 200? and I could not duplicate the issue that the customer described to me. Informed the customer the UI and the control board are not available to replace. I Informed them that there are companies that will repair the boards. No parts installed during service.

Arrived on site for previous diagnosis parts. Installed the rotor and the suspension on to the unit . Ran diagnostic cycle to calibrate the unit. The washer is operating as designed and no.water leaks detected during service. W10915701 W11400156

Arrived on site for oven no power. On inspection found that the unit hap no power. Flipped the breaker on it tripped right away. Went gain access to the oven and found the wires in the outlet had melted down. Customer calling the builder to fix the issue. Customer will call us if the unit doesn't work after the electricity is fixed. No parts installed.

"Arrived on site for lent blowing out of roof vent. Upon arrival, inspected and test unit. Ran vent test and is good. Found unit is operating correctly and explained to customer that there are times when they will observe lint blowing from outside vent especially if there is no grill or mesh covering. Unit is operating as designed. No gas leaks present. Job complete. No parts needed"

"Arrived on site for making loud noise in spin. Upon arrival, diagnostics and there are no saved error codes. Ran a component test. Spin and agitation operate correctly. Ran a quick cycle and a drain and spin cycle and both operate correctly. Ran unit with laundry and unit operates correctly. Found drain hose is banging wall. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered part. Pulled unit out of cabinet to gain access under top panel. Replaced interior lamp W10886919. Test unit and is operating as designed. Reinstalled unit into cabinet and secured with screws provided by customer. Job complete

Arrived on site to test unit for console not working properly. Found certain button not responding on console. Verified console receiving proper voltage. Replaced console and harness(W11623500). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived onsite for a dryer and replaced the front, top, and right sides that were damaged. Call complete."

"Arrived on site to install parts. w11533213 ui correct part number wrongly packed was not installed , w11557001 icemaker was installed. Rescheduling to install the correct ui board on 7/31/2024 .; ordrng 1 W11533213 (Ui control kit)"