Service History 344

Near Austin, TX 78745
Kevin
Job Details: 02/11/2021
WASHER MAYTAG MVW6200KW0 "Arrived on site customer experienced washer leaking/ overflowing water all over the floor. Set washer into a diagnostic cycle and ran all functions and did not find any leaking from the valve assemblies, water connections, drain pump, tub, drain hoses. Will bring back control board to replace pressure sensor.; ordrng 1 W11183910 (Harness/ pressure hose) and 1 W11481108 (Control board)"
Near Austin, TX 78747
Leonardo
Job Details: 02/11/2021
RANGE MAYTAG MGR6600FZ1 Arrived on site to test unit for door not closing correctly. Test unit and found bad hinge. Test unit and unit test good job complete
Near Austin, TX 78732
Brandon
Job Details: 02/11/2021
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of lower oven door not opening properly and extreme heat coming from oven when in use. Found lower oven door rubbing on lower trim due to trim being bent. I adjusted trim piece, customer is going to call manufacturer to see if she can get authorization to replace trim piece because trim piece is considered cosmetic. The heat is normal due to where the blower fans vent."
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite to replace broken lid. Replaced lid, tested unit and unit is functioning properly."
Near Austin, TX 78723
Jacob
Job Details: 02/11/2021
WASHER SAMSUNG WF405ATPAWR/A2 "Arrived onsite for unit had banged around during usage and door boot had been ripped into. Tested unit. Found that the unit jumps quite a bit, and when unit slowed down it rub and rip at the door boot. Let customer know that the possibility of the tub being out of balance and possibly needs to be replaced, but the shocks would need to be replaced along with a new door boot.
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for non functioning control panel. Upon inspection found panel partially working. The touch screen was non responsive. Need to replace control panel. Part was RWO, office to reschedule when part is available. ; O-emld tckt"
Near Round Rock, TX 78665
Andy
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher racks rusting and burning smell. Inspected unit and found rust on racks. Tested unit in diagnostics and found smell coming from inside dishwasher and found discoloring and burnt spots on heating element. Called tech line (SR# 7729982616) spoke with on rust on racks and was ins that it appears to be a defect on coating. And that issue is not cosmetic and racks will need to be replaced. Ordering needed racks as well as heating element. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10518394 (Element) and 1 W10909088 (Rack) and 1 W10161215 (Rack) and 1 Seenote (Office to schedule)
Near Kyle, TX 78640
Noah D
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the motor did not turn when provided voltage, replaced motor and control, all functions returned. Complete"
Near Bastrop, TX 78602
Richard
Job Details: 02/11/2021
WASHER MAYTAG MVWC415EW "Arrived onsite for the washer making a noise during spin cycle. Ran diagnostics and found error codes F7E6 motor fault. F5E1 lid latch fault. During testing found that the gearcase is causing the noise issue. Also found that the the spin basket is wobbly while I was spinning it manually. The gear case is stuck in agitating mode which damaged the wash plate. Will need to replaced gear case , motor and capacitor, belt, cam assembly, actuator, spin basket, agitator. Lid latch. Ordering parts and office to schedule ; ordrng 1 W11454372 (Gearcase) and 1 W10521298 (Spin basket) and 1 W11385424 (Retainer) and 1 W10528947 (Hub) and 1 W10846191 (Wash plate) and 1 W10836496 (Agitator) and 1 W10772621 (Screw) and 1 W10721967 (Cam assembly)"
Near Bastrop, TX 78602
Richard
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL wrxx986sihz00 Arrived onsite for the refrigerator water dispenser not working. Replaced reservoir and it did not resolve the issue. Found that the main water line had a flood valve on it and it was clogged. Customer had a new water line installed it and all functions tested good and no leaks detected complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/11/2021
COOKTOP KITCHENAID KCED600GBL01 Arrived on site to test unit for blower not working. Test unit and found fan switch wires not connected. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washing machine not draining and leaving clothes wet at end of cycle. I put unit into diagnostics mode and found stored error codes F5E4 for door not opened between consecutive cycles, F3E1 for water level sensor error, F8E3 for overflow condition. I cleared error codes. I ran service diagnostics test and found unit filled up a little to much water during test. During test I found drain running as designed. I checked water sensor tube and trap and found no kinks, holes, or clog. I found connectors for sensor properly connected. I found no issue with harness. I checked VDC and J28 on the ACU and found +5VDC indicating a possible faulty pressure sensor. I ran a small load on normal and found it filled with correct amount of water. I let customer know of my findings and that we may have a faulty pressure sensor. Customer stated however that prior to service they had a kinked cold water line and always do heavy duty cycle on any load. I advi
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed circulation pump. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for OTR not heating. I found the mag diode burnt and had to replace. I also found control causing fan to intermittently turn on and off. Replaced control and tested unit. Unit now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for door issues. Found door misaligned adjusted door found no damages to door.
Near Jonestown, TX 78645
Lou
Job Details: 02/11/2021
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven cooling fan noises. Upon further inspection, the customer advised that when using the large oven, the cooling fan makes a loud noise. Also they advised that when trying to turn the large oven on, the start button doesnt always work. I pulled the unit out and removed the back panel and removed and replaced the large oven cooling fan. Using some foam tape from my van stock, I placed a thick layer of foam tape along the cross brace at the back of the unit just under the blowers to cushion the metal from vibrating on the back panel per service pointer #W11498555. Also tightened all screws in the back. Tested the unit and it is operating as designed. I removed the front control panel and found that the large oven start button was not secured. Adjusted the button and tested and it is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
WASHER MAYTAG MHW6630HW0 Arrived on site to install previously diagnosed parts. Ordering new part and office will have to call to reschedule. ; ordrng 1 W11465533 (Dispenser)
Near Austin, TX 78748
Luis
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for no water. Diagnosed water line freezing behind deli drawers,flushed out freezing water from lines,changed temp setting to prevent water line from freezing"
Near Austin, TX 78726
David Z
Job Details: 02/11/2021
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site to install customer provided fan at no cost. Removed access panel to gain access to fan and replaced fan. Retested and fan still had not come on, but diffuser was open and running air to RC.
Near Austin, TX 78733
Kevin
Job Details: 02/11/2021
DRYER MAYTAG MDG7600AWW "Arrived on site and found idler arm tension pulley is squealing while dryer is running. Disassembled and cleaned it and added lubricant to idler arm and dryer is now running quietly. If issue returns will need to bring back Idler arm and shaft assembly, tension pulley, and all support wheels"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS01 Sounds like it is trying to dispense and acts like it believes it is (shows ounces it is 'dispensing'). Is definitely not locked.Removed filter and tested dispenser and still no water. Removed filter head and installed new filter head. No water. Found valve is faulty. Ordering a new valve to return and complete the repair. ; ordrng 1 W11512399 (Inlet valve)
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER JENN-AIR JDTSS246GL0 "Arrived on site to install previously diagnosed parts. I found the new drain pump damaged and unable to install. I found water at bottom of tub on arrival and manually drained and found drain pump working as designed. I had customer explain issue again and found that the unit would sometimes not finish draining at end of cycle, but would also have water come back into unit after cycle some times. Upon further inspection and re-diagnosing I found the drain line installed incorrectly and allowing water to come back into tub. I also found unit on GFCI and most likely popping and stopping mid cycle which means unit would not drain. I advised customer on both findings. She also stated that the unit was not drying properly. I found customer not using rinse aid. I advised her on rinse aid usage via user care guide and explained to her on how these new heaters work. I ran a test cycle and found proper amp draw for heater. Due to error code and prior diagnosis
Near Harker Heights, TX 76548
Tyler
Job Details: 02/11/2021
WASHER MAYTAG MVWX600XW2 Arrived on site for washer needing a full rebuild.
Near Liberty Hill, TX 78642
Kayman
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the main control cleared any stored error codes and tested the unit. I aloud the unit to preheat to 425 degrees. The unit is working as designed at this time job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for icemaker issues, upon arrival I replaced both control and UI per Techline.Tested for functions with no issues. Complete"
Near Paige, TX 78659
Richard
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE520S0FS0 Arrived onsite for the outer oven door coming apart. During inspection found that the outer door is coming apart will need to replace the outer door ordering parts and office to schedule ; ordrng 1 W11219379 (Glass door) and 1 WP9761357 (Retainer) and 1 W10761018 (Trim) and 1 W10761014 (Trim) and 2 W10137382 (Clip)s and 1 Partsresearch (Name plate)
Near Austin, TX 78746
Kevin
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site and replaced user interface recommended by tech line on previous visit Techline did not give any further recommendation to correct the issue.
Near Lakeway, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSRB25FH5501 "Arrived on site for no water or ice. Tested dispenser no water,ran fill no water to icemaker. Diagnosed no water to unit traced water supply line,turned on water source tested icemaker passed filled with water,tested water dispenser unit working as designed"
Near Lago Vista, TX 78645
Lou
Job Details: 02/11/2021
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the drum seal being damaged and causing damage to the bulkhead, I removed and replaced the bulkhead and components on the bulkhead (rollers, outlet grill & housing, and blower shield) and drum and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect fridge for loud noises, upon inspection found the compressor shaking. Tightened down bolts and found it did not change sound. Ordering grommet and screw. As well as control per customer due to “emf” fields. Office to reschedule ; ordrng 4 10835903 (GROMMET)s and 4 289473 (SCREW)s and 1 W11026017 (CONTROL)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for a light missing, upon inspection found the freezer light out. Replaced freezer light and tested. No issues found. Complete"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
WASHER MAYTAG MVW7230HW0 Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures with machine at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No leaks were found at time of service.
Near Austin, TX 78730
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no ice. Removed kick plate found broken wires at hinge diagnosed unit would need a new freezer door
Near Austin, TX 78741
Kevin
Job Details: 02/11/2021
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, vent to the exterior of the home is blocked/clogged. Home is an apartment and apartment maintenance will be responsible for correcting this. Recommended to homeowner that the dryer is not to be used until this is corrected. Took one picture of airflow meter, job complete"
Near Mc Gregor, TX 76657
Jonathan M
Job Details: 02/11/2021
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site for an oven that resets the control whenever the customers trying to use the app. I called Whirlpool Techline and spoke to Bruce (no SR#). Cava advised that the only issue could be with the SA ID or Mac number is not being correct between the app and the unit. He advised to check both of those and to have the customer remove the appliance from the app and restart the WiFi connection. The customer had already uninstalled her oven and reconnected the oven. Tested unit several times and unit ran as designed. Went over Wi-Fi connection and call complete.
Near Briarcliff, TX 78669
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking, and off balance, I balanced unit and tested in diagnostic mode, found no leaks, inspected door bellow, no damage to bellow. Found broken dispenser drawer, ordering dispenser drawer to have shipped to customer since it is just the inside piece that is broken. ; ordrng 1 W11465532 (Dispenser) and 1 Cnote (Ship part to customer)"
Near Crawford, TX 76638
Jonathan M
Job Details: 02/11/2021
DRYER WHIRLPOOL WED6620HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to remove the control and found one of the connections not fully engaged. Plugged in unit and unit turned on and is operating as designed. Call complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
ICE MACHINE GE ZdiS150WSSd Arrived on site to diagnose an ice machine that is not producing. Found broken cutter grid assembly. Cutter GrID will need to be replaced to complete repairs. ordrng 1 WP2313637 (Grid)
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Two front wheels were already removed. Installed two new wheels on the front of the bottom rack. Rack rolls in and out as designed. Customer asked me to test their dishwasher. Ran through diagnostics and no error codes came on. Completed full diagnostics. No leaks detected. Dishwasher operating as designed.
Near Austin, TX 78735
Leonardo
Job Details: 02/11/2021
OVEN KITCHENAID KMHC319EBS3 Arrived on site to test unit for convection bake not working on microwave. Found bad sensor and bad convection fan and bad control board. Ordering new parts office to reschedule. ; ordrng 1 W10557537 (Oven thermistor) and 1 W11413135 (Control board) and 1 WPW10571554 (Convection fan)
Near Austin, TX 78738
Robert
Job Details: 02/11/2021
WASHER WHIRLPOOL MHW8630HW Arrived on job for complaints of dispenser not working properly. Replaced dispenser.
Near Austin, TX 78724
Matthew
Job Details: 02/11/2021
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite to replace previously diagnosed parts. Replaced feed tube, tube, upper and lower spray arms. Tested unit and unit is no longer leaking. Job complete"
Near Austin, TX 78752
Jacob
Job Details: 02/11/2021
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit not latching to go into wash. Tested unit. Found that the latch will lock but will not stay locked. Replaced control. Tested unit. unit tested good. No leaks at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 02/11/2021
DISHWASHER FRIGIDAIRE FGBD2431KF0 Arrived to install previously ordered parts.Removed and replaced the rack assembly.Unit now operating properly.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived on site to replace microwave.
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/11/2021
REFRIGERATOR GE GSH25JGDDBB "Arrived on site to install previous diagnosed parts. Removed torn gasket and installed new. Adjusted gasket with heat gun to get to seal. Removed control and added heater kit. Powered unit on and tested dispenser, found water dispensing. All tested good, no water leaks detected."
Near Austin, TX 78737
Robert
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks from front found bellow damaged. Will need to replace bellow. ; ordrng 1 W11314648 (bellow)
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to install previous diagnostics parts. Removed failed magnetron and diode and installed new. Reinstalled unit and tested operation. All tested good. Spoken with customer on user guide.
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived onsite for ice clumping complaint and noisy icemaker fill. Advised that the icemaker fill is normal and noise could only be reduced by reducing house water pressure under 45psi. Cleared clumping to repair. Advised customer on regular resetting of ice bin to prevent clumping. All checks good.
Near Austin, TX 78758
Scott
Job Details: 02/11/2021
DRYER WHIRLPOOL MED7230HW0 Arrived on site replaced control and door switch . Still unit not turning on. Ordering control and harness. Motor will run in diagnostics. Call to set return .; ordrng 1 W11164041 (MAIN HARNESS ) and 1 W11413567 (UI)
Near Manor, TX 78653
Matthew
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher draining issue. Upon inspection found sitting water in tub. Activated drain cycle but did not function. Need to replace drain motor and inspect drain line. Office to reschedule ; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump)
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not heating, found F7e1 error code in diagnostic mode, tested power from control to tstat, tested good, tstat tested good, found open heating element. ordrng 1 W10518394 (Heating element) and 1 Cnote (Office to reschedule)"
Near Marble Falls, TX 78654
Cliff
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDTE234GBS Arrived on site to diagnose a dishwasher with a soap dispenser not operating properly. Found dispenser gasket out of place. Reset Gasket to proper position and all checks good at this time. No leaks were observed at time of service.
Near Marble Falls, TX 78654
Cliff
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL KBFN502EBS01 Arrived on site to diagnose a refrigerator that is over producing ice. Tested unit and found bell arm extension for icemaker missing. Installed new extension and all is working properly at this time. No leaks were observed at time of service.
Near Austin, TX 78717
David Z
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose oven / MW combo that is not running. On arrival found the touch screen locked up. Power cycled unit and retested. Unit came on and I was able to get to diag mode. Found no error codes present. Tested all functions and found all running properly. Advised customer to connect to wifi, and provided number to whirlpool wifi connect team. Also advised customer to power cycle first on software lockups. If issue becomes more frequent, will need new console / control. Call complete."
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived onsite for control panel issues. Upon inspection and talking to customer, unit control panel intermittently works. The unit main control is failing with potentially stuck relay. When bake function is canceled it takes multiple cancel to turn off. Recommend replacing main control and panel. Control was RWO. Office to reschedule ; ordrng 1 W11297728 (console)"
Near Austin, TX 78704
Jacob
Job Details: 02/11/2021
VENTHOOD KITCHENAID KIRD861VSS1 "Arrived onsite for vent hood not raising. Looked at unit. When hitting the button to raise the vent, the hood would not move but the motor was working properly. Found that the glides were not helping.
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived on site for customer complaint of unit not washing, found F4E3 error code in diagnostic mode, found failed wash motor, ordering sump assembly. ; ordrng 1 W11085683 (Sump) and 1 Cnote (Office to reschedule)"
Near Waco, TX 76708
Jonathan M
Job Details: 02/11/2021
RANGE WHIRLPOOL W5CE3024XB00 "Arrived on site for a cooktop that has an element out. Inspected unit and work area. The customer advised that the right front burner does not work. Remove top cover and tested continuity through the element and found proper continuity. Turn the unit on and tested voltage going to the elements and found 153 V. Unit needs a new infinite switch.
Near Waco, TX 76712
Jonathan M
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove agitator, spanner nut, and basket and found inner spline of basket seized onto the drive shaft. He advised me to contact Casey in regards to rescheduling with the second technician.
Near Woodway, TX 76712
Jonathan M
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has another broken icemaker. Inspected unit and work area. I called tech line and spoke to Leon SR# 7729982909. He advised that there’s nothing that could be causing these icemakers to bow like they are because the icemaker tray is not wide enough to catch on anything. He advised that the issue would have to just be with the icemaker. Replaced ice maker and tested unit in a harvest test. Did not find icemaker catching on anything. Fill that unit and unit is working as designed. Cole complete.
Near Killeen, TX 76542
Al
Job Details: 02/11/2021
MICROWAVE FRIGIDAIRE FFMV164LSA Arrived on site and inspected microwave tripping breaker.Confirmed the complaint and found unit will require fuses and latch kit with choke.Ordering parts needed for repair.Office to schedule return services.Needs more work ; ordrng 1 5304523456 (Latch Kit with choke (SP Electrolux ))
Near Kempner, TX 76539
Al
Job Details: 02/11/2021
RANGE FRIGIDAIRE LGEF3045KFG Arrived on site and inspected range not heating properly.Removed the back panel and checked voltage and got 240/120/120R&R the bake element and tested the unit and unit tested as designed and heated in the allotted time.Customer asked me to leave the unit out so he could clean behind and when he pushed it back into place he called and advised the unit wasnt powering on.I RETURNED and discovered the L1 black connector from the hardwired outlet was disconnected from the unit causing no power to the unit.Customers wife witnessed the issues Customer needs to contact an electrician to correct the issue.Job completed
Near Killeen, TX 76542
Tyler
Job Details: 02/11/2021
OVEN WHIRLPOOL WGE555S0BS00
Near Killeen, TX 76549
Tyler
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site for range needing previously diagnosed main control. Upon arrival I found the main control powering on & off as previously described. After disassembling back covers from range, I found no damage aroun$ main control I then tested for voltage and found the voltage dropped from 240v- 0 rapidly over just a few seconds. I then traced problem down to the black wires down at the right side of terminal block that burnt due to loose connection. I was able to repair the damaged wiring and stabilize the voltage to main control. I then reassembled and tested overall functionality of range. Cooktop portion ad well as oven are now working as designed with no faults in the main control. Returning control call complete."
Near Andice, TX 78628
Wesley
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived onsite and found unit had begun to act like it was accepting touch commands just following the hot oven being opened for a moment to flip ribs broiling. I advised customer that stirring and flipping must be done outside the oven with the door shut to avoid hot steam tricking the touch panel. I reset the unit and tested. All checks good. Unit is now operating as designed. Advised customer that a panel will be put on order and if the issue persists, the ui and control should be replaced at the same time."
Near New Braunfels, TX 78133
Andrew
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to test unit for not producing ice. Verified ice maker receiving proper voltage. Ice maker not responding to diagnostics. Fill tube is not obstructed and filling as designed. Replaced ice maker, new ice maker is now operating as designed. No leaks detected. Job complete.——————Sr#7729837128"
Near Georgetown, TX 78633
Kayman
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with scratched door panel. I confirmed the complaint but was not sent with any parts today. I will need to order the part and return. Ordering panel (W11116420) name plate (W11178521) ; ordrng 1 W11116420 (Panel) and 1 W11178521 (Nameplate)
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/11/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer having long dry times. Inspected unit and work area. Found door handle broken. Performed temperature test on time dry and high heat. Found unit heating up to 190° and only cycling down to 160. Removed vent and monitored temperature. Found venting okay. Found customer uses mostly time dry and recommend to use sensor dry cycle. Will need to replace door handle. ; ordrng 1 W10861225 (DOOR HANDLE)
Near Temple, TX 76504
Tyler
Job Details: 02/10/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install previously diagnosed high limit thermal cut off. I’ve been selling that need a part as they were reassembled and tested unit and verify that everything is now functioning as designed and remind the customer that their property management office will need to get a dryer vent cleaning done ASAP. Call complete
Near Austin, TX 78748
Luis
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Diagnosed defective led module,replaced led modules all leds working as designed"
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to test unit for clothes getting tangled. Spoke with techline and replaced agitator. Found customer was wrapping agitator with clothes. Tested unit, unit works good. Advised customer on proper loading instructions. No leaks detected at time of service. Job complete.———SR#7729927550"
Near Leander, TX 78641
Lou
Job Details: 02/10/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit with D9E1-drain pump. I tested the unit and it operated as designed and drained. I found that the drain hose had no high loop and was connected to an air gap that was from the previous dishwasher. I disconnected the drain hose from the air gap with customers permission and connected to the disposal and provided a high loop with the hose. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Richard
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice box fan is not working properly. Ice maker cycled and filled with water . Will need to replaced ice box fan. Ordering parts and office to schedule ; ordrng 1 WPW10308033 (Fan) and 1 WPW10123444K (Wheel)
Near Austin, TX 78758
Matthew
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not cooling sufficiently in RC. Upon inspection tested baffle and evaporator fan. Fan would not turn on. Removed evaporator cover to access fan. Found debris blocking fan from rotation. Removed debris and fan energized. Unit is functioning properly. Job complete
Near Austin, TX 78731
Kevin
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and replaced damaged freezer door, job complete"
Near Austin, TX 78731
Luis
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for a damaged fresh food door,installed a new fresh food door and nameplate checked door seal good."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on site for discoloring in refrig.
Near Austin, TX 78731
Wesley
Job Details: 02/10/2021
RANGE KITCHENAID KGSS907SSS03 "Arrived onsite and found fuse blown, found thermostat defective. Testing with a bypass found that display also dead.
Near Austin, TX 78744
Kevin
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and sound sump and motor its not properly attached to tub, found the right swing lock to keep sump and motor down is missing. A new one will be needed to correct the issue took one picture.; ordrng 1 W11085683 (Sump and motor) and 4 WPW10503548 (Connector)s"
Near Waco, TX 76705
Jonathan M
Job Details: 02/10/2021
DRYER ROPER RED4516FW0 "Arrived on site for a dryer that has no power again. Inspected unit and work area. Tested voltage going to the unit and found 101 V going from L1 to neutral, 120 V L2 to neutral, and 220V going from L1 to L2. I called whirlpool Techline and spoke to Robert SR# 7729965083. He had me check voltage going from El want a neutral when the push the start button was pressed. Upon putting my leads onto the L1 to neutral terminals, I found 120V and the unit began to start. Under a load, the L one to neutral dropped to 113 V. He advised that due to the intermittent voltage, the issue would have to be with the electrical supply. He advised to make no repairs and the unit is working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on job to replace previously diagnosed parts. New valve leaks ordered new valve , tubing and couple. ; saved tckt"
Near Copperas Cove, TX 76522
Al
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL DU1030XTXS2 Arrived on site and inspected dishwasher (whirlpool) leaking issues.Ran diagnostics and found no errors.Noticed the current gasket looks as if the previous owners super glued it instead of replacing it in order to sell the home to current resident.Customer also advised the unit doesnt always complete the cycles.Ordering the main control and door gasket to complete the repair.Needs more work ; ordrng 1 W10906417 (Main control) and 1 W10542314 (Door Gasket)
Near Kyle, TX 78640
Richard
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher not washing properly. Replaced the sump and pump and control. All functions tested good and no leaks detected complete
Near Austin, TX 78730
Wesley
Job Details: 02/10/2021
COOKTOP KENMORE 911.332131 Arrived on site and found front left igniter intermittently not arcing properly for ignition.
Near Austin, TX 78747
Kevin
Job Details: 02/10/2021
WASHER MAYTAG MVWB765FW0 "Arrived on site and inspected washer and found saved error code F6E2 for communication failure between control panel and control board new ones will be needed to correct the issue.Requested that customer contact office to reschedule when they are ready.
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/10/2021
WASHER MAYTAG MVW7232HW0 Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found drain line installed too far into wall stand pipe. This is creating a safe and preventing the machine from filling properly. Reset drain to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 02/10/2021
DRYER WHIRLPOOL LEB6000PQ1 "Arrived on site and inspected dryer and found it is not heating and will not complete the cycle. Airflow meter is showing restricted and recommended it be cleaned/cleared by a service. Removed rear panel and found cut off has been bypassed sometime in the past. Because of this heating element has failed and timer is likely damaged as well accounting for the cycle not stopping.
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/10/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Robinson, TX 76706
Jonathan M
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived onsite to install previously diagnosed parts. Replaced LED driver board and still had no lights. I checked the voltage to the driver board when the doors were open and found 120 V. I checked voltage going to the LED modules on each circuit and found 16V DC going to each circuit. I called Whirlpool Techline and spoke to Rich SR# 7729971723. He had me check wires going into the cabinet all the way up to the LED driver bored but advised that if the LED driver board is sending correct voltage and the lights aren’t illuminating in any compartment, The only explanation would be a wiring issue inside the cabinet weather on the neutral side or the wiring going to the modules.
Near Austin, TX 78728
David Z
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose burning smell coming from dishwasher. Ran unit and couldnt verify any smoke or damage. Checked the element and tub for burns, and found no burnt wiring. Unit likely had something on the element from factory that burned off. Seems good now, all is working as designed. Call complete."
Near Pflugerville, TX 78660
Paul
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for a refrigerator not cooling correctly to possibly replace sealed system components. I tested pressures and found the low side in a 9 psi vacuum and the high side at 90 psi. I found the system low on refrigerant. I checked for leaks and found a small refrigerant leak at the factory Lokring between the condenser and yoder loop. I cut the Lokring out and soldered the lines together with a copper coupling. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 ozs of R134A. I tested the unit and had 0 psi on the low side and 125 psi on the high side with a good frost pattern on the evaporator. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Justin
Job Details: 02/10/2021
COOKTOP WHIRLPOOL W5CG3024XS01 "Arrived on site for cooktop with knobs hard to turn. Upon arrival customer stated that the real issue was flames on large burner were off and on the small burner. I found the orifice clogged on the small burner and cleared it. The large burner is now working as designed. The small burner had a small flame on the left side. I found the burner head and valve clean. There was no obstruction in the orifice, and as adjusted the gas level and had no change. I found the burner was designed this way and was working as designed. No mechanical failures at time of service.Call complete."
Near Manor, TX 78653
Matthew
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WFE515S0JS0 "Arrived onsite for range error code. Upon inspection found range with F1E0 error, internal board failure. Will need main board replaced. Ordering main board and office to reschedule. ; ordrng 1 W11316353 (cntrl-elec)"
Near San Marcos, TX 78666
Jacob
Job Details: 02/10/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit getting too hot above 350 degrees. Builder said inspector used a temperature gun to test temperature and got 416 degrees after 20 min of leaving the unit on. Tested both ovens to 350 degrees. Unit got to temp. When checking temperature sensor in diagnostics, temperature was showing 360 degrees, 10 degrees over. Called Tech line. Said that a temperature gun or temperature gauge is not recommended to check temperature. Said use a thermal couple or check internal sensors with diagnostics to get a more accurate reading. Got sr#7729968826. No leaks at this time. Job complete"
Near Austin, TX 78759
Matthew
Job Details: 02/10/2021
MICROWAVE KITCHENAID KCMS2055SSS1 "Arrived onsite for microwave door not operating. Upon inspection found broken latch. Replaced latch, tested unit and unit is functioning properly. Job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site to inspect dishwasher for not drying, upon inspection found the heating element worked, instructed customer on proper use with children’s cups due to plastic lined dishwasher and to use rinseaid. Complete"
Near Seguin, TX 78155
Andrew
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL DU8400XX2 "Arrived on site to test unit for dispenser not opening. Found spring on dispenser assembly broken on connection end. Reattached spring, tested unit, unit works good. Customer wishes to replace spring with a new oneOffice to reschedule. ; ordrng 1 WP3368999 (spring)"
Near Buda, TX 78610
Richard
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not working. Replaced control board and washer tested good complete.
Near Temple, TX 76502
Tyler
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW6620HC2 Arrived on site for washer that was leaking water into the dispenser. Upon arrival I was able to confirm that there was clear cold water in the dispenser and I was able to find that the cold side water inlet valve was leaking water slowly over time not allowing for proper functionality and the water is leaking down into the soap dispenser I then replaced the water inlet valve and was able to reassemble the test the unit and verify that the unit is no longer leaking and working as designed call complete