We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Leander, TX 78641
Kayman
Job Details: 09/28/2021
Arrived onsite for freezer not sealing correctly. Upon arrival I found evidence of air infiltration in the interior ceiling and on items in the unit as well as frost on the evaporator cover. I found the top of the door is warped and likely causing the ice/frost build up. I am ordering a door and control box due to the current one being covered in ice. Advised customer on 6-8 week timeframe for door. Office to R/S due to part availability. ; ordrng 1 W10746789 (Door) and 1 W11178521 (Badge) and 1 W11496886 (Control box) and 1 WPW10384183 (Thermistor) and 1 WPW10383615 (Evap thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78745
Jacob
Job Details: 09/28/2021
"Arrived onsite for unit not starting when the start is pushed. Checked for voltage and unit is getting 240v. Upon further inspection, found that the start button was stuck. Was able to unstick the start button and tested the unit a few times and unit was turning on with no issues. No issues at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Wesley
Job Details: 09/28/2021
Arrived onsite for oven overcooking food. calibrated oven to customers preference. Unit is otherwise operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/28/2021
Arrived onsite and was able to determine that drain pump short had corrupted original control and replacement control. Advised customer that drain pump and control would be needed to repair. All else checks good. ; ordrng 1 W11543997 (Control)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78751
Scott
Job Details: 09/28/2021
"Arrived on site , replaced UI encoder control and console UI . Ran diagnostics and calibration. All checked normal. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manor, TX 78653
Matthew
Job Details: 09/28/2021
"Arrived onsite to replace previously diagnosed parts. Customer?s complaint on no power to unit was due to breaker being tripped. Flipped breaker and power was restored. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged with nitrogen and could not find a leak. Recovered nitrogen. Pulled vacuum and charged 5.2 oz of refrigerant. Equalized at 55-60psi. Ran unit and recorded 2 psi on low and 140 psi on high. Frost pattern developing. Unit seems to be functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78750
Taylor M
Job Details: 09/28/2021
"Arrived on site to diagnose dishwasher with issues with the dispenser and or drain pump, I gained access to the unit and put it into service diagnostics and found fault code f9e2 for draining issues, I gained access to the drain pump and replaced it, the unit is now operating properly as designed with no leaks observed. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Georgetown, TX 78626
Lou
Job Details: 09/28/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I tested the unit on a normal wash cycle and the unit is getting water. I found the motor not coming on. I pushed on the motor connection and the motor came on. When the unit paused and the motor was to come on again, it failed. I pushed on the motor housing and the motor came on. I tested ohms to the motor and got 530ohms and the motor was very hot. I removed and replaced the motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Manchaca, TX 78652
Kevin
Job Details: 09/28/2021
"Arrived on site and found washer has been moved to the outside carport there is no water or electric connections available. Replaced Gearcase, actuator, cam kit recommended by tech line on previous visit, job complete could not test Washer without connections."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Buda, TX 78610
Kevin
Job Details: 09/28/2021
"Arrived on site and found control panel is unresponsive. Accessed control board and found power to it is correct and green light is blinking new control panel and after connecting it display is showing F6E3. Techsheet describes this as UI not communicating, Control Board may still be operating properly.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Buda, TX 78610
Jacob
Job Details: 09/28/2021
"Arrived onsite for unit not getting as hot or getting hot fast enough. Ran the unit through testing and checking temperature. Unit got to 350 but checked internal sensor and it kept reading 318 degrees. Upon further inspection, found that the control and the temperature sensor needs to be replaced. ; ordrng 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY06
Near Austin, TX 78757
David Z
Job Details: 09/28/2021
"Arrived on site to follow up on icemaker that was still not making ice. Customer said it harvested one time and hasnt made ice since. I ran the icemaker and found I can jump it to cycle, but it wont call for water on its Own. Tested valve by jumping and found valve is not filling very quickly. Unit seems to have bad seals on the filter head causing improper flow, even with bypass. Advised we need icemaker and reservoir to resolve. Office to schedule when we can get an icemaker. ; ordrng 1 W10882923 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site to replace parts to fix the ice dispenser, I replaced bracket, and while doing so the ice door broke, ordering ice door. ; ordrng 1 WP2180353 (Ice door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 09/28/2021
"Arrived on site. Ran diagnostics thermistors passed,ran fan test passed,checked door operation and seals good. Tested water and ice dispenser all passed. Customer informed tech of rust on doors informed customer that rust on doors is not covered."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lakeway, TX 78738
Robert
Job Details: 09/28/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 09/28/2021
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit display blank and control panel non-responsive. I checked the breaker and found it to be a GFCI breaker and it is tripped. I turned the owner back on to the unit and placed it in diagnostics and checked error codes. Found no error codes and continued with testing the components. Unit is operating as designed. I tested the unit in Bake mode at 350 degrees and the unit continues to operate as designed. I recommended that the customer have the breaker checked and replaced. Recommended that the customer connect the unit to WiFi. Job completed."
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/28/2021
"Arrived on site to test unit for loud noises coming from range and running hot, tested unit found blowers left and right making rattling noise, need blowers to fix issue, advised customer to remove bottom trim piece from range before next visit, office to reschedule.; ordrng 2 WPW10245511 (Blower)s"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/28/2021
"Arrived on site to test unit for unit leaning forward when door open,tested unit found brackets holding unit slipped off, rescued brackets , tested unit, unit working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of middle burner being to high of a flame, found wrong orifices, I changed orifices, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Tommy
Job Details: 09/28/2021
Arrived onsite for oven not being leveled. Leveled and tested. Job Completed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Scott
Job Details: 09/28/2021
"Arrived on site , replaced control . Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Elgin, TX 78621
Matthew
Job Details: 09/28/2021
Arrived onsite to replace previously diagnosed parts. Before repair checked for error codes and found none. Ran auto test and no noise was apparent. Replaced actuator and control and calibrated. During calibration noise was apparent. Unit needed gearcase replacement. Also noticed cam was grinding down. Replaced gearcase and cam. Reassembled unit and calibrated. No noise. Ran test and no noise. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Tyler
Job Details: 09/28/2021
Arrived on site for microwave showing g weird lines when activated on ui. Upon arrival confirmed complaint and found ui display failing. Replaced ui display and reassembled and tested unit. Found display issue no longer present. Ui functioning as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of unit trying to light on its own when plugged in, found failed switch harness, I replaced harness, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Jacob
Job Details: 09/28/2021
Arrived onsite for unit still leaking. Unit was running when arrived and unit was already leaking from the back to the front along the floor. Pulled the unit out and saw that the drain hose was damaged and sprung a small leak. Replaced the drain hose that the customer had on hand. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Austin, TX 78741
Luis
Job Details: 09/28/2021
"Arrived on site for no cool. Removed evaporator cover found uv dye at foam insulation at liner wall to heat exchanger
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Austin, TX 78745
Jacob
Job Details: 09/28/2021
Arrived onsite for unit leaking at times when washing. Looked at the bellow and found that it had a lot of tears on the inside of it. Ordered new bellow. Office to reschedule. ; ordrng 1 W11314648 (bellow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Round Rock, TX 78665
David S
Job Details: 09/28/2021
"Arrived on site for fridge no cool. We inspected the unit and work area. We gained access to the evaporator and found only the cap tub was frosted over. We gained access to the compressor and found it on and receiving 120vac. We did an amp draw on the compressor and found it pulling .8 amps. We called techline and spoke to Austin, we advised Austin of our findings and received sr# 7731860684. The office to reschedule when we have an eta on the sealed system parts.; ordrng 1 W10507884 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 WP2188823 (Evaporator) and 1 Sealedsystem (Sealed system) and 1 Garagefridge1stam (Garage fridge 1st am)"
We serviced a
GE REFRIGERATOR
Model GSE25HSHKHSS
Near Round Rock, TX 78665
David S
Job Details: 09/28/2021
Arrived onsite to install previously designed part. Installed new evap fan motor and tested unit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Jacob
Job Details: 09/28/2021
Arrived onsite for top and freezer lights not working and unit experiencing a power failure. Looked at the unit and saw that the lights were not working. Replaced the freezer light and it did not fix the issue. Ordered controls to help also remedy the power failure issue. Needs authorization before returning. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10788814 (cntrl-elec) and 1 W10811365 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78727
Taylor M
Job Details: 09/28/2021
"Arrived on site to replace gearcase and splutch, upon arrival I gained access to the inner tub and attempted to remove the washplate, I found that the plate was seized to the gearcase, I broke off the washplate in an attempt to remove the gearcase, I was able to get to the hub but found that the hub was also seized, the unit will require a full rebuild and two man job, I am ordering authorization, the tub, basket, filter, screw, retainer and cap and screws to the hub, and returning with all parts, will need autho for the basket, tub, filter, screw, retainer, hub, washplate, cap, all screws, splutch, gearcase and belt. Office to reschedule two man if authorization is approved and when parts arrive.; ordrng 1 W11219115 (Tub outer) and 1 W10752719 (Basket assembly) and 1 W11050804 (Cap) and 1 W11385424 (Retainer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 4 WP8533953 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Georgetown, TX 78633
Tyler
Job Details: 09/28/2021
Arrived on site for refrigerator needing previously diagnosed door gasket. Upon arrival I installed needed part and formed in to cavit of unit. Found door seal functioning as designed with no damage. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kayman
Job Details: 09/28/2021
Arrived onsite to install previously diagnosed parts. I installed the heater and motor assembly. I verified resistance of the vent wax motor and placed the unit in diagnostics. I found the unit is now running as designed with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Luis
Job Details: 09/27/2021
"Arrived on site for loud noise and not dispensing ice. Loud noise from diffuser,tested ice dispenser no ice motor not energized,found broken wires at hinge harness diagnosed unit will need a new freezer door and diffuser ; ordrng 1 W11164593 (Diffuser) and 1 LW10691266 (Freezer door), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dishwasher making noises during operation, upon arrival the customer informed me that they meant to have the noise complaint only for the dryer and that their dishwasher is only not drying well, I gained access to the unit and put it into service diagnostics, I found no fault codes. I put the unit through a diagnostics cycle and found that the unit is operating properly as designed, I instructed the customer on proper use of the unit. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dryer making noises during the cycle, upon arrival I put the unit into a cycle and was able to replicate the noise, I gained access to the top of the unit and found that after removing panels the should is coming from the roller wheels and the pulley assembly possibly, I am ordering the roller repair kit for return service to complete the repair. I scheduled return service; ordrng 1 4392067 (Dryer wheel kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78705
Luis
Job Details: 09/27/2021
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=9 degrees & RC=54 degrees. I inspected the RC evaporator and found the defrost thermistor bad and not in the correct position. I inspected the FC evaporator and found it with a good frost pattern, but found signs of ice build up. I checked the drain tube at the back of the unit and found it gapped. I sealed the gap with silicone. I am ordering the RC evap drip pan kit (per SP W11092686), RC evap motor/harness, FC evap motor/harness, UI, hv control, RC evap cover, and (2) LED modules and a CNOTE-AUTHORIZATION for the parts mentioned. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11457241 (RC drip pan kit) and 1 WPW10675033 (Hv control) and 2 W10695459 (LED module)s and 1 W11087438 (RC evap motor/harness) and 1 W11109595 (FC evap motor/harness) and 1 W11387384 (UI) and 1 W11188493 (RC evap cover) and 1 CNOTE (AUTHORIZATION)"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of hood vent fan not working properly. Found damper screw too long, blocking fan rotation. Replaced screw with a shorter one. Tested unit, unit tested good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS03
Near Austin, TX 78732
Brandon
Job Details: 09/27/2021
"Arrived on site to replace failed auger motor, after replacing, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS03
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
"Arrived onsite and installed bake ignitor,disassemble the door to clean streak marks. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. Installed new ice maker. Ice maker passed all diagnostics, fill valve passed all diagnostic tests. No leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found unit control panel failing and leaving light on and not giving command to heat. Ordering console to repair. Returning with control in case of dual complications. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Marble Falls, TX 78654
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a washer that is making unusual noise. Found cam assembly not moving properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 09/27/2021
Arrived on site to replace control board. Replaced board test unit and light turning on and off and sound is back job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Georgetown, TX 78628
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose an ice machine that is not producing. Found refrigerant leak in sealed systems.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Belton, TX 76513
Tali W
Job Details: 09/27/2021
"On site for washer not starting after a soak cycle was done. Customer stated unit wouldnt perform rinse cycle and that clothes would still be soapy. No error codes found. Ran diag cycle, completed with no issues. Ran normal cycle. Found during rinse cycle, control wasnt sending power to valve. Replaced control. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Copperas Cove, TX 76522
Al
Job Details: 09/27/2021
Arrived on site and inspected dishwasher not washing properly. Ran diagnostics and found 7/1 No Heat . After diagnostics mode completed there was no heat. Unit will require a heating element to complete the repair. Returning with selected previously ordered parts (control and owi ). Office to schedule return services. Needs more work ; ordrng 1 W10518394 (HEATER)
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HB2
Near Jarrell, TX 76537
Tyler
Job Details: 09/27/2021
Arrived on site for range with broken glass top. Upon arrival I confirmed complaint. Upon further inspection (and after discussing with customer the cause of what happened) I found unit had been cooling off after 20 minutes of unit in standby mode customer heard a loud crack. Found no burners damaged and after replacing cooktop glass found unit functioning a designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Killeen, TX 76543
Tyler
Job Details: 09/27/2021
Arrived on site for dryer not turning on or heating. Upon arrival found stable 240 connection. After further testing I failed a failed connection at harness to motor. Found a wire had come loose from molex mold. I was able to reset and insure wire was reinstalled correctly. Found after repairs that drye is running exactly as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 09/27/2021
"Arrived on site and inspected washer issues. Ran diagnostics and found the hub, cam and actuator were contributing to the malfunction. Removed and replaced defective parts and removed diagnostics after the repair and unit tested as designed without any errors. Customer satisfied.Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HV01
Near Belton, TX 76513
Tali W
Job Details: 09/27/2021
"On site for oven time changing even after being set. In diagnostics, found F6E0 UI lost communication. Per Svc pointer W11437808, connected unit to WiFi, set up WPL app on customers phone. The update started while on site. Advised customer to not use unit during download. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Moody, TX 76557
Jonathan M
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced front motor mount and tested the unit. The unit began to run as designed with no abnormal sounds. I did inform the customer that their plug going into the wall had some singe marks on the L2 side that could potentially cause a no heat issue if not corrected. The customer stated that she will keep an ion it and if it does lose power or heat, she will replace her plug. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2021
Arrived on site for a truck that is broken. Inspected unit and work area. The customer advised that her upper rack has a hard time clearing the upper spray arm and either catches on the spray arm or won?t allow the track to slide all the way back. Confirmed the customers complaint and found the top of the cabinet bent downward causing the issue. Used a sledgehammer and a towel to gently push up on the cabinet and pop it back into place. Was able to re-position the cabinet and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tali W
Job Details: 09/27/2021
"On site to install previously diagnosed parts. In diagnostics found F7E5 motor shifter fault. Found actuator motor ohming out of spec, cam teeth worn due to cam being not seated properly. Replaced cam, actuator, and belt. Calibrated. Ran diag cycle. Unit now functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Killeen, TX 76542
Tyler
Job Details: 09/27/2021
"Arrived on site for otr microwave not turning off vent hood bulb and recognizing door was shut. Upon arrival found no errors in diagnostics, found ACU not turning off power supp,y to bulb when activated. Couldnt replicate door issue while on site. I replaced ACU and found entire functionality restored to otr microwave. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Oglesby, TX 76561
Jonathan M
Job Details: 09/27/2021
"Arrived on site for a refrigerator that is leaking water out of the back left-hand corner. Inspected unit and work area. Found one of the return lines coming to the compressor frosting up and leaking water down out of the backside on the left where the refrigerant lines go into the cabinet. I checked the evaporator for any signs of defrost issues. Did not find any evidence of a defrost issue. I called Whirlpool Techline and spoke to Leon SR# 7731844875. He advised that since there was no evidence of defrost issues, the most likely scenario was with an overcharge of the unit. He advised me to replace the dye dryer and coupler and recharge the unit to see if that fixed the issue. Replaced dryer and access valve and charged the unit. Found the unit pressure is stabilizing at 135 psi on the high side and zero psi on the low side. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS3
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/27/2021
Arrived on site for a microwave that?s not heating and is turning on the fan when the doors opened. Inspected unit and work area. Confirmed the customers complaint and attempted to check the door switches. Found all switch is making and breaking properly. Found the upper door switches swivel had been knocked all the way back to where the door strike couldn?t engage into the door switch assembly. Repositioned the strike lever and tested the unit three times using a cup of water. The unit heated as designed and did not turn on any fans when the door was opened. The unit appears to be working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waco, TX 76712
Jonathan M
Job Details: 09/27/2021
"Arrived on site for a washing machine that is still not finishing cycles. Inspected unit and work area. The customer advised the unit will just continue to run a cycle for hours if he lets it in that the only way to get the unit to stop is to unplug it. He advised that after he plug the unit back in, the unit begins to fill again. Ran through diagnostics and found an F2 E1 (UI stuck key) error code. I called Whirlpool Techline and spoke to Andrew SR# 7731842508. He advised of a known issue with the unit being stuck in continuous test mode. He had me run through a diagnostics check on that and found that the unit had been stuck in that continuous test mode. After running through the diagnostics test, he advised that it would have taken care of the issue. He did advise that if any other issues persisted, we would need to replace the main control.
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS1
Near Austin, TX 78734
James
Job Details: 09/27/2021
Performed streem diagnosis. Found microwave is making a loud humming sound when turned on to heat but is not heating. Unit has a failed high voltage system
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose microwave with no heat and burning smell, upon arrival I gained access to the inner cabinet of the microwave and found that the cap and diode where visibly failing, I replaced the cap, diode and mag and verified functionality of the unit, the unit is now functioning properly as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for dishwasher leaking. Upon inspection I found F6E2 F9E4 F2E1 stored in the system. I let diagnostics run through and found the unit would immediately start leaking when the inlet valve was engaged. I found the valve had broken off from the frame and was hanging down. This caused the inlet fill line to fold over the frame and cut the line. The water leaked down over the inlet valve most likely causing the F6E2 error. I will need to return with the fill line to complete tests as I had to stop due to the leakage. Returning tech replace the inlet valve and fill line before continuing tests. Customer also has concerns with the racks rolling out when the door is opened. I devised that this function might be normal but we will attempt to correct the issue on return trip. . ; ordrng 1 W10878507 (Fill line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a dishwasher with a console separating and loud squeak when door is used. Found console face coming off and hinge pad causing squeak. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78733
Kevin
Job Details: 09/27/2021
"Arrived on site and replaced pivot tines diagnosed on previous visit, job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
Arrived on site and inspected dryer not heating. Confirmed the complaint and tested the cutoff and element and found the element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Austin, TX 78754
Wesley
Job Details: 09/27/2021
Arrived onsite and repaired icemaker that had failed mold heater.Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site. Tested water dispenser no water can hear unit reseting,found ice dispenser motor attempting to open and not fully closing,ran diagnostics on optics failed diagnosed unit will need a new main control,optics,motor and ice door. ; ordrng 1 WP2252265 (Bin button) and 1 WPW10546285 (Motor) and 1 WP2180353 (Door chute) and 1 W10757851 (Optics) and 1 W10789107 (Main control) and 1 Lmonly (Lm only) and 1 WPW10151236 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
Arrived on site for THE SOAP DISPENSER BROKE--THE UNIT WILL RUN THO BUT DOESNT CLEAN DISHES--DISHES ARE DRYING BETTER BUT THEY ARE BEING LEFT WITH WATER MARKS AND FOOD RESIDUE BEHIND. Placed in diagnostics and no error codes came on. Found dispenser detergent door wouldnt stay closed. Removed fed dispenser and installed new dispenser. Ran through diagnostics and completed all cycles as designed. Heating element sizzled water at end of diagnostics. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for dishwasher making a clicking noises. Customer stated noise starting to occur after she had new counter top installed. Inspected unit and work area. Found insulation blanket missing. Found door not able to open. Lowered leveling feet and found unit not mounted down. Found back legs need to be adjusted due to unit leaning forward. Found customer will need to get dishwasher mounting brackets for countertop. Performed diagnostics mode, no err. Monitored test cycle and found actuator not finding home position. Found failed sump assembly. Found mounting bracket for toe plate failed. Spoke with customer on mounting unit. .; ordrng 1 MOUNTINGBRACKET (FOR TOE PLATE ) and 1 W11124383 (shield)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/27/2021
"Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles. Heating element sizzled water at the end. Found rinse aid full and set to max. Found stopper on right side top rack missing and both friction sleeves missing from left and right hinges. Explained to customer that plastics will never completely dry because they are so porous and will need to be hand dried. Otherwise, dishwasher is working as designed. Ordering one stopper WPW10082861 and two friction sleeves WP8268961 to return and complete the repair. ; ordrng 1 WPW10082861 (Stopper) and 2 WP8268961 (Friction sleeve)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01B
Near Jarrell, TX 76537
Tyler
Job Details: 09/27/2021
Arrived on site for cooktop not allowing front right burner to function correctly. Upon arrival confirmed complaint and found front right burner coil broken near terminal plus infinite switch wasnt allowing voltage to be sent when small dual burner was used. Replaced both parts reassembled and tested unit and found cooktop fully functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78738
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of lower spray arm broken, I replaced broken spray arm, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found dye on fc evaporator and it will need to be replaced to complete repairs. ; ordrng 1 WPW10608485 (Fc evap) and 1 WPW10143759 (Drier) and 1 2hourjob (2 hour job)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for cooktop sparking when using center burner and left rear burner. Inspected unit and work area. Verified failure and tested burner operation. Found center burner flame to high and rear flame to low. Adjusted burner valves. Assembled center burner and tested operation. Assembled unit and tested all burners. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78728
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose refrigerator making loud noise during operation, upon arrival I found that the unit was not level causing the condenser coils to rattle during operation, I gained access beneath the toe plate and leveled the unit to where it wasnt on the roller wheels, the unit is now not making any unusual noises other than standard operation and the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found unit was having a magnetron f6e1 error and not heating the food. customer also concerned about panel glitching. Ordering panel and returning with heating parts and control to repair. Advised customer on repair needed. ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Cedar Park, TX 78613
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I found the console I was sent with was packaged incorrectly and is not the correct part. I was still able to replace the UI board and main control but asked the customer to monitor the integrity of the old console jic. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 09/27/2021
Arrived on site to replace compressor and filter drier from previous diagnosis. No refrigerant found in system when discharging. Removed solder joints from compressor and drier.
We serviced a
WHIRLPOOL RANGE
Model JJW9330DDW
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of oven buttons not responding. Found failed control panel. Product not available in the unit color. Advised customer that the white panel is no longer available. Customer accepted the black control panel. Installed new panel, tested unit, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Park, TX 78613
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I installed the main control. I found no voltage getting to the convection assembly while in idle. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and placed a new connector on the harness that shorted. Tested the unit and it is operating as designed.Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dispenser not opening properly during cycle, upon arrival I gained access and found that when entering a cycle it is as described. I removed the dispenser and replaced it and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for oven combo not heating. Inspected unit and work area. Verified failure, found both elements not working. Gained access to control and and tested fuses and found opened/failed TOD. ; ordrng 1 WP4449751 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated that she had turned the ice maker off for a little while to try and reset it. Then, once she turned it on the unit began working again. Upon further inspection I found the ice bin completely full. I checked temps and found the FC at 1?F. I then jumped the ice maker and found it harvesting as designed. I found the unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice container jammed. Found spindle out of place and not turning correctly. Also found seal offset. Corrected seal and replaced ice container. Tested unit and unit is functioning properly. Also watched harvest cycle and completed properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78748
Jacob
Job Details: 09/27/2021
Arrived onsite for for the bottom dish rack have some damage. Looked at the dish rack and found that one of the holders had broken off. Replaced dish rack. No issues at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
Arrived onsite for freezer not freezing. Upon arrival found temperature at 0 degrees and unit freezing items in compartment. Customer stated he left unplugged for a while then plugged it back in and it froze water bottles over night. Checked components in diagnostics and no issues with thermistors or defrost heater. Replaced control for intermittent issues. Sealed system is operational.Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78745
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected range and found Noise apartment resident is hearing is metal of oven expanding and contracting as it heats and cools. This is normal for the ovens operation and cannot be changed or corrected, job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
Tommy
Job Details: 09/27/2021
Arrived onsite for refrigerator slow ice making. Upon arrival found unit is operating as designed. Spoke with customer on unit design cooling and ice production. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a washer that is not turning on.Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78732
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of noise and unit not turning, I replaced the roller, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7500VW1
Near Austin, TX 78757
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dryer not heating during cycle, upon accessing the unit I found the same, the unit will go into a cycle and has power but no heat. I verified proper power and polarity to the unit, I gained access to the back of the unit and found that the harness to the heating element needed to be reseated, I did so and tested the unit, the unit is now heating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of ice bin not staying out and closing on its own, also complaint of crisper drawers not closing properly, ordering crisper rails and supports, and unit need to be leveled. ; ordrng 2 W10569887 (Rail)s and 2 W10569886 (Rail)s and 1 W10569890 (Rail) and 1 W10615641 (Rail) and 1 W10569842 (Support crisper) and 1 W10569839 (Support crisper) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78704
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for unit not washing. Test unit and found drain hose disconnected at sump making unit leak. Secured drain hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Austin, TX 78734
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit leaking and giving error code, found error codes F6E1 and F5E2, when trying to run diagnostic cycle, unit would not start cycle due to door lock error. Ordering door lock to be replaced first, then need to see where the leak is coming from. ; ordrng 1 WP8183270 (Door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB01
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced ice maker harness and baffle. And proceeded to test found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 09/27/2021
Arrived onsite and found poorly seated water reservoir to valve connection causing drip. Secured and eliminated drip. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/27/2021
Arrived onsite for dishwasher not receiving water. Upon inspection found float not actuating. Found standpipe assembly not secured properly. Secured and tested. Unit is functioning properly. While testing also found water supply to unit is not functioning properly. Will need plumber to correct the issue. Job complete