Service History 344

Near Austin, TX 78737
Leonardo
Job Details: 11/03/2020
OVEN WHIRLPOOL GBD307PDB1 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found items placed to far back in unit preventing proper airflow through compartment. Advised homeowner on findings and proper item placement to prevent future issues. No further repairs are needed at this time and no leaks were found at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the inlet hose being crimped and the valve not opening fully, I removed and replaced the valve and hose. Also, due to the bottom rack being badly warped, I removed and replaced it and transferred the wheels from the old rack to the new. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 11/03/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site ,replaced valve . Ice maker is now filling and harvesting normally . No water leaks detected at time of service .job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 11/03/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating . Found outlet not having both legs of power . Spoke to customers electrician and explained outlet is dropping leg . Job complete .
Near Buda, TX 78610
Robert
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL MFF2258F Arrived on job for complaints of door not level. Shimmed rear right side of refrigerator floor. Doors now Norma.
Near Georgetown, TX 78626
Tommy
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator lights not working. Found top lights inactive due to freezer light failure. Ordering freezer light office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (LIGHT )
Near Taylor, TX 76574
Andy
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78751
Matthew
Job Details: 11/03/2020
RANGE GE JGB660EEJ4ES Arrived onsite for RR burner not working and gas smell. Upon inspection found food debris plugging gas orifice. Removed debris and burners functionality was restored. Tested unit with digital leak detector and found no signs of a leak. Job complete
Near Austin, TX 78758
Wesley
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found wiring harness to solenoid had come unattached. Unit only produced crushed. Corrected wiring harness. Unit is now dispensing properly. Advised customer on repair.
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH32517AS0 Arrived on job for complaints of not showing door closed. Found the interlock switch damaged. Replaced interlock kit and test.
Near Austin, TX 78717
Kayman
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite for dishwasher leaking unit. Upon putting the unit into diagnostics I could not get it to leak on any of the functions. The customer advised that the leak was coming from right in the middle of the sump assembly but I could not recreate during the diagnostics cycle and advised it might take a while for the leak to show it’s self. I recommended replacing the sump and motor. . Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 11/03/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit not turning off when it is done with the cycle. Tested unit. It will not turn off. Replaced the timer. Tested unit. Unit test good. Will turn off and give loud buzz once again when the unit completes. No issues at this time. Job complete
Near Elgin, TX 78621
Andy
Job Details: 11/03/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for washer issues . Upon arrival customer informed that issue is that unit does not seem to be agitating well and loose top panel. Found panel loose due to failed clip. Removed failed clip and replaced with new. Checked for error codes and found none. Tested unit and all operations appear to be normal. Called tech line and spoke with Kathy (SR# 7729194442) and was instructed that unit is operating as designed. No water leaks present at time of service.
Near Austin, TX 78730
David
Job Details: 11/03/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to diagnose microwave timer said had made a pop on usage after installation. Tested all functions of the unit at customer request to verify all was working. Found the Mag and Heating element are both good, but convect element is not working. Also found the cavity light out. Unit will at minimum need a bulb and convect element, and possibly a control as well.
Near Austin, TX 78735
Jacob
Job Details: 11/03/2020
MICROWAVE GE SCB1001KSS01 Arrived onsite for unit not responding or display showing anything. Tested unit. Found that display was not working but unit was taking button presses. Replaced the digitron display board. Display board did work but still flickering. Ordered parts. Need authorization before returning. Office to reschedule; ordrng 1 WB27X10858 (power control board) and 1 WB27X10860 (power board pcb) and 1 WB27X10861 (microwave control bo) and 1 WB27X32849 (RELAY BOARD )
Near Round Rock, TX 78681
Paul
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I installed another control kit consisting of the UI and main control. I set the unit for an 8 hour defrost. The unit came on and was working as designed and while I was there went into a defrost. Call complete.
Near Austin, TX 78727
David
Job Details: 11/03/2020
WASHER WHIRLPOOL WFW9050XW00 "Arrived on site to diagnose leak coming from washer. Ran unit on delicates and found no leak present. Ran unit on an affresh cycle and saw a large leak coming from where the bellow and tub meet on the inside. Felt warping in the bellow in that area. Also found a large amount of rust in the cabinet / floor plate going to the pedestal too.
Near Georgetown, TX 78628
Tommy
Job Details: 11/03/2020
COOKTOP KITCHENAID KECC568RPB02 "Arrived onsite for center cooktop not heating. Upon arrival turned unit off at breaker and removed unit. Removed glass top and tested center burner found it was reading as open, ordering center element. Found unit left front had some rust build up showed customer, customer requested that was replaced as well. Ordering left front element as well. Office to reschedule for part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (TO REQUESTED ) and 1 WP8285847 (CENTER ELEMENT ) and 1 WP8285847 (LEFT FRONT ELEMENT )"
Near Pflugerville, TX 78660
David S
Job Details: 11/03/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previous diagnosed part. I gained access to the inlet valve and tested voltage to the valve while in standby mode, I found no voltage. I replaced the water valve and tested the unit. I found the valve working as designed, and shutting all the way. Job complete. No water leaks detected."
Near Austin, TX 78744
Jacob
Job Details: 11/03/2020
RANGE WHIRLPOOL WEE750H0HZ1 "Arrived onsite for display to unit not working. Turned off power from the fuse box, then turned power back on. Display was working once again. But display still needs to be replaced and also while testing unit, the unit would not start heating. Ordered parts. Office to reschedule.; ordrng 1 W10245259 (block-term) and 1 W10854344 (cntrl-elec)"
Near Austin, TX 78746
Kevin
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found saved error codes 6/4, 6/3, for suds/overflow. And float switch in a position. Found drain hose does not have a high drain loop and added one to prevent siphoning back into dishwasher. Customer was recently using ecologically sound detergent that could possibly have created too many suds. Did not find any new errors during the diagnostic cycle customer will continue to monitor the dishwasher to see if either of these things fixes the issue.
Near Georgetown, TX 78626
Tommy
Job Details: 11/03/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA Arrived onsite for ice maker not working. Upon arrival found ice maker motor was dead. Replaced ice maker and received check. Job Completed.
Near Austin, TX 78749
Jacob
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dispenser detergent door broken. looked at unit, saw the door was broke to the dispenser. Replaced dispenser. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/03/2020
WASHER MAYTAG MHW8630HW1 Arrived onsite and found dispenser issue with soap not depleting in load and go. Replaced drawer. All checks good.
Near Round Rock, TX 78681
Paul
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. The screws for the cover are wrong. I installed the new bushing and it would not go all the way down on the right hinge causing the door to be raised higher than the left door. The bushing will need to be ordered again and also ordering the hinge JIC. Ordering parts research 2EA Hinge cover screws, W11223833 hing-bushg, W10816323 hinge-door, W11199487 cover, & W11204565 cover. I called techline and spoke with TJ SR# 7729185768 and he attached the screw photos to the SR file to try and help us get the correct screws. Office to RS.; ordrng 2 PARTSRESEARCH (HINGE COVER SCREWS)s and 1 W10816323 (hinge-door) and 1 W11199487 (cover) and 1 W11204565 (cover) and 1 W11223833 (hing-bushg)"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for dishwasher with upper rack falling and a pice broke off. Upon inspection I found the upper rack right side adjuster had broken off the track causing it to fall. job complete.
Near Austin, TX 78739
Luis
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for noise complaint and door issue. Found issues with front wheel assembly,adjusted wheel assembly tested door operation good."
Near Austin, TX 78737
Luis
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no upper lights in fresh food. Diagnosed a defective freezer led module,replaced led module in freezer section all leds working as designed after replacement.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/03/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to install previous diagnosed parts. Found thermistor was reading kilo ohms. Measured resistance on motor and found at 1.8 ohms low than normal. Measured live voltage on control and found no voltage going to motor. ; ordrng 1 DC92-01729P (CONTROL)
Near Austin, TX 78746
Kevin
Job Details: 11/03/2020
DISHWASHER KITCHENAID KUDT03FTSS0 "Arrived on site and inspected dishwasher and found control board is burning out, took one picture. At least one connection on the harness is also failing both would need to be replaced in order to correct issue quoted for repair.
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace icemaker for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Leonardo
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for loud noise. Test unit and found wire harness hitting blower. Secured wire harness away from blower test unit and unit test good job complete.
Near Austin, TX 78758
Scott
Job Details: 11/03/2020
MICROWAVE IKEA IBMS1455DS00 "Arrived on site ,replaced inner and outer buttons . Unit is now functioning properly . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to inspect refrigerator with spots on the right door and ice falling out the ice maker. Upon further inspection, I found the ice maker cover sagging on the right side and the cover bracket not fully mounted on the right side. I tightened the screw on the bracket and tested the ice maker and found it operating as designed. I tested the ice dispenser door and found it operating as designed. The door remains open for 10 seconds after dispensing. I advised the customer of my findings that the ice maker cover was getting caught/stuck on the ice bin and not opening to allow the ice to drop into the bin; therefore, when opening the freezer door, it pulls the bin away from the cover and the ice drops onto the floor. The customer pointed out a scuff mark on the right RC door near the handle and also discoloring the left FC door handle. I am ordering the left FC door handle and the right door skin is on order. Office to schedule return servic
Near Austin, TX 78759
Wesley
Job Details: 11/03/2020
MICROWAVE KITCHENAID KMLS311HBS2 Arrived onsite and replaced micro door. All checks good.
Near Austin, TX 78754
Scott
Job Details: 11/03/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer making a loud ratcheting noise . Ran diagnostics got 0-7, 7-3, 0-3 error code . Found a lot of play on bottom portion of shaft . Ordering gearcase ,slider . No water leaks detected at time of service. Call to set return .; ordrng 1 W10734521 (slider) and 1 W11423759 (GEARCASE)"
Near Leander, TX 78641
Kayman
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for ice maker not producing ice. Upon inspection I found the FC evaporator cover had frost built up on the outside. I tested the thermistors and defrost heater through and all tests passed. I accessed the drain tube in the back of the unit and found it had a clog. I cleared the clog and sealed the drain tube. I then accessed the FC evaporator and steamed all the ice off the evaporator. With the evaporator clear and the drain tube clear I advised the customer to keep an eye on the unit as it may still need to have to HV control replaced due to an updated version of the software.I advised that if the HV control needs to be replaced then we would have to return and charge for the part.No leaks detected during time of service. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on job for complaints of display not working. Replaced control but no change. Will need door to correct issue. ; ordrng 1 W11186019 (DOOR)
Near Austin, TX 78717
Kayman
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for dripping sound coming from refrigerator. Upon inspection I found the warning tag on the power cord was tapping against the wall from the condenser fan blowing. I removed the tag and the noise went away. I also removed any unnecessary tape or tabes from the cord and back of the unit. No leaks detected during time of service. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for The ice maker dispenser is still not working one day after we have done the scheduled repair Renter informed me that yesterday the ice maker started making ice again and the dispenser has worked since the last time I left. I replaced the coupling and shaft to ensure the new motor wasn’t turning the old coupling and shaft that was possibly stripped. New coupling and shaft installed and dispensing ice as designed. Job completed.
Near Leander, TX 78641
Jonathan
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for cooktop leaking gas. Inspected unit and work area. Found right front burner has wrong burner cap and causing improper flame. Will need to replace burner caps and will return with burner head on hand. Office to schedule appointment when ETA is available. ; ordrng 1 8286815 (RIGHT FRONT BURNER HEAD) and 1 W10819916 (BURNER CAP)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/03/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for cci maytag washer- lid is not locking cant change selection, also stop at mid cycle and shut offPlaced in diagnostics and fault code F2E1. I replaced the control board and placed back in diagnostics. Error code was cleared upon entering diagnostics. Ran calibration with no faults. UI and board communicating as designed. Job completed."
Near Leander, TX 78641
Jonathan
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop leaking gas. Inspected unit and work area. Turned gas to unit on. Calibrated gas sniffer. Used 2 different types of gas sniffer and all purpose gas leak detector. Inspected incoming gas line with all purpose and inspection mirror. Disassembled unit and looked for possible gas leak. No gas leak was found. Assembled unit and tested all operations. All cooktop operation tested good. Still found smell coming from underneath unit in cabinet. Turned gas back off to unit. Recommend to replace incoming line going to unit and retest for gas leaks.
Near Austin, TX 78735
Jacob
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived onsite for unit having issues with the doors not sealing properly. Looked at unit. Saw that both refrigerator doors needed new gaskets and new rail mullion, also that the left door is sitting too low for the rail mullion to catch the top track to seal properly, the closer needs to be replaced at the bottom of he left door to raise it up. Ordered parts. Office to reschedule.; ordrng 2 W10830046 (gasket-fip)s and 1 W11177238 (rail-mulln) and 1 WP12028505AP (ref dr closer cam)"
Near Austin, TX 78745
Jacob
Job Details: 11/03/2020
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for unit not drying clothes properly. Tenant says that it takes 2 or 3 times to dry there clothes. Tested unit. Unit is working as designed. Let management know about vent issues causing the unit to not dry properly. Called Techline to report findings. Got SR#7729190293. No issues at this time. Job complete
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for The white water pipe behind the fridge that goes all the way up to the freezer to make the ice is broken. Found quarter inch water pipe slit. I didn’t have the correct fitting to cut and install the fitting that was sent with me. Ordered the correct fitting for return trip. ; ordrng 1 WP2198677 (connector)
Near Georgetown, TX 78633
Cliff
Job Details: 11/03/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washing machine that is not balanced during spin. Tested all parts and components and found no mechanical issues with unit at this time. Recalibrated unit and advised homeowner on best loading procedures and cycles for best performance and results. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78759
Wesley
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived onsite and found fridge running. Fans and compressor, but no frost pattern and no cool. Needs service regardless. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor)"
Near Jarrell, TX 76537
Tyler
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived on site for arrange that showed burners are on even though they were turned off. Upon further inspection of the unit I cannot find any error codes are indicated any hardware or software failures but after disassembling the unit I found that the culprit had been the front right infinite switch itself. The infinite switch had blown internally I was trying to send power to the front right burner I ended up replacing the infinite switch and found that the unit is not functioning as designed and the burner on indicators have turned off. Unit now functioning as designed call complete
Near Austin, TX 78749
Leonardo
Job Details: 11/03/2020
RANGE LG LRG3193ST Arrived on site to test unit for display of working. Test unit and found bad control board. Will need to order new board EBR85103101 . ; ordrng 1 EBR85103101 (MAIN CONTROL BOARD )
Near Austin, TX 78749
Kevin
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site and inspected microwave and found mounting plate has fallen down into microwave cabinet and is shorting incoming power connections. Disassembled Microwave and reset mounting plate and it is now working properly, job complete"
Near Leander, TX 78641
Paul
Job Details: 11/03/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor, evaporator, and heat exchanger. I installed a dye dryer and low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.50 oz’s of R134A. I tested the unit and found it working as designed. I replaced the UI and the UI started functioning but the separator door is not closing or functioning. The smart valve is also not functioning with 120VAC to it on one side and 14VDC to it on the other side. The smart valve could possibly need to be replaced. After testing the water dispenser and the ice dispenser the UI started acting up. I couldn’t get service to open the schematic and tech sheet but after talking with CS and looking at the wiring schematic I believe there is a voltage issue with the niagra control. Ordering WPW10159842 valve-inlt. ; ordrng 1 WPW10159842 (valve-inlt)"
Near Georgetown, TX 78628
Jonathan
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to install previous diagnosed parts. Removed failed UI/ clock and installed new. Assembled unit and tested operation. All tested good.
Near Jarrell, TX 76537
Tyler
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site fore microwave needing previously diagnosed parts. After installing needed parts I found the high voltage transformer was functioning as designed and caused the capacitor to bubble and deform. We will need to return with the required high voltage parts to finish repair unit fully. .; ordrng 4 W10138793 (THRML FUSE)s and 1 W10836753 (HV TRANSFORMER)"
Near Austin, TX 78724
Scott
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for broil not working properly . All checked normal . Did instruct not to use parchment paper when broiling and used user guide for proper broiling . No other issues found . Job complete .
Near Georgetown, TX 78628
Jonathan
Job Details: 11/03/2020
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site to install previous diagnosed part. Removed broken cover and installed new. Tested operation. All tested good.
Near Leander, TX 78641
Tommy
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site for for bottom microwave light staying on.
Near Austin, TX 78717
David S
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for water not dispensing and ice not dispensing. I inspected the unit and work area. I tested the dispensers and found them not working. I removed the ice bucket and tested the unit while holding the switch down. I found it working. I inspected the door and found it caved in just enough to not engage the switch properly. I replaced the door switch with one that has been designed to fix this issue. I tested the unit and it is now working as designed. Job complete. No water leaks detected.
Near Temple, TX 76504
Tyler
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived on site for dishwasher with hole in it. Upon arrival I found a softball sized hole in the back right bottom corner of units tub. Upon further inspection
Near Lago Vista, TX 78645
Lou
Job Details: 11/03/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to inspect microwave shutting off during cycle. Upon further inspection, the customer advised that the unit will make a noise then after approximately 2 seconds, the unit would stop. Placing a cup of water inside, I tested the unit on a quick 30 second heat and it operated as designed. Customer provided a bad of popcorn and set it on 2 minutes and turned it on. When the unit came on, it began to make a rattling noise then shut down. I pulled the unit from the wall and removed the cover and retested. The unit made the noise again and I was able to pinpoint it to the top interlock/switches. I find the door hinges bent and the door not closing securely at the top causing the switches to not engage fully. I adjusted the door hinges and retested several times ad the unit is operating as designed. I advised the customer of my findings and repairs. Job completed."
Near Hewitt, TX 76643
Jonathan
Job Details: 11/03/2020
WASHER MAYTAG MVW6230HW0 Arrived on site that’s making a humming noise when it starts the cycle. Inspected unit and work area. Customer advised that she had not had this issue since she called in the service but still wanted to get her unit checked. Tested unit and service diagnostics and found unit working as designed and no stored error codes. Tested unit with a normal load and unit ran as designed. Attempted to call Techline but Techline was down. Advise customer to record the sound if the issue comes back so that we can properly diagnose the issue. Unit is working as designed. Call complete.
Near Austin, TX 78733
Kevin
Job Details: 11/03/2020
DRYER WHIRLPOOL WED5100HC1 "Arrived on site and inspected dryer and found felt ring has come loose on a 10 inch section of a drum. Used adhesive to reattach it and dryer is now operating normally if situation persists will need to bring back a new drum to correct the issue, job complete"
Near Killeen, TX 76543
Al
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00
Near Canyon Lake, TX 78133
Richard
Job Details: 11/03/2020
DRYER ESTATE EED4400WQ0 Arrived onsite for the dryer not running. During testing found that that the idler pulley was broken. Replaced idler pulley and belt using the repair kit. Dryer tested good. Complete
Near Lakeway, TX 78738
Brandon
Job Details: 11/03/2020
WASHER LG WM9000HVA "Arrived on site for customer wanting general check. Cleaned filter, tested basket spin
Near Harker Heights, TX 76548
Al
Job Details: 11/03/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site and inspected washer and found the following codes:F2E2- HMI DISCONNECTEDF7E4-basket re-engagement failureF1E2- Motor drive module over voltageAttempted a quick wash cycle and unit gave F2E2 and wouldn’t allow the unit to advance to next cycle.Ordering the UI, harness and control.All ordered parts are PSP so office to reschedule the customer for return service appointment.Needs more work ; ordrng 1 W11232465 (HARNESS) and 1 W11419171 (CONTROL) and 1 W11478526 (UI SHADOW AND WHITE)"
Near Jarrell, TX 76537
Tyler
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher that was still but not do anything further except drain. Upon arrival I read a diagnostic check and found the error code indicating that the motor was not functioning as designed. I don’t have running a test and finding that the motor receiving the proper voltage but was stuck in place another loan for water circulation I didn’t replace the pump and motor assembly and retest of the unit and found that everything is now functioning as designed with no leaks before during or after repair. Call complete
Near Waco, TX 76712
Jonathan
Job Details: 11/03/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for a dishwasher that is leaking from the vents and has a control panel out. Inspected unit and work area. Customer advised the control panel still works but that the lights on the display do not work or show selections made. Verified that and tested vent fan. Found fan shorting out. Replaced vent and gasket and went to replace the control panel to find the electronics missing from the control panel. Re-ordering control panel and Office will need to contact customer about reschedule date due to PSP item.; ordrng 1 W11413965 (CONTROL PANEL)
Near , TX 78620
Brandon
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace UI console harness, found harness received was not the correct one.; ordrng 1 CNOTE (PARTS RESEARCH UI HARNESS ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Killeen, TX 76549
Al
Job Details: 11/03/2020
COOKTOP WHIRLPOOL WFE525S0JZ0 Arrived back on site and inspected front right burner not staying on even on hight.Confirmed the complaint and replaced the infinite switch and unit tested as designed.Job complete
Near Killeen, TX 76549
Al
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE515S0ES0 Arrived on site and inspected range cooktop light stuck on.Found the front right infinite switch WP3149400 was defective.Used truck stock infinite switch to correct the issue.Unit now operating properly.Customer satisfied.Job complete
Near Gatesville, TX 76528
Jonathan
Job Details: 11/03/2020
RANGE AMANA ACR2303MFW4 Arrived onsite for a range that has a broken heating coil. Inspected unit and work area. Customer advised that his left rear coil was not turning off and he had to remove his coil to stop the burner from staying on. Found his on indicator light on and confirmed issue with infinite switch. Replaced infinite switch and tested all burners. Unit is working as designed but left the on indicator light on. I assumed the issue was with the uniformity switch being stuck in the on position for so long but called techline and spoke to Dustin SR# 7729187938. He advised that this range does not have that logic and that the issue was with one of the infinite switches showing closed to the control indications the burner was on when it was in the off position. We did several checks on the infinite switches and found a left front burner infinite switch showing it was in the close position. Replaced infinite switch and now unit is working as designed. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived onsite for Internal lights issues and unit intermittently loosing power. Unit is having intermittent power loss causing unit to shut off and loss of internal lights. Need to replace LED control and High voltage control. Replaced controls, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 11/03/2020
WASHER WHIRLPOOL MVWB835DW3 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found lid latch assembly not operating properly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78747
Leonardo
Job Details: 11/03/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78703
Wesley
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite and started by double checking power supply. Secured connections and plugged in unit. Unit now powers on and operating as designed. All checks good. Advised customer no parts were needed.
Near San Marcos, TX 78666
Andrew
Job Details: 11/03/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to replace thermal fuse from previous diagnosis. Replaced fuse, tested unit to 350, unit works good. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to replace door and UI, unit tested good after replacing parts."
Near Austin, TX 78739
Leonardo
Job Details: 11/03/2020
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site to test unit for right front burner flame not even and to high. Test unit and found spring side ways making gas not go straight in to burner. Secured spring test unit and unit test good job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of unit not draining, found drain plug from garbage disposal still in place, I removed the plug, unit tested good."
Near Canyon Lake, TX 78132
Andrew
Job Details: 11/03/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to test unit for damage. Found right side panel damaged. Replaced panel, tested unit, unit works good. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for a broken door, upon inspection found the right side of the door snapped, replaced door and moved over hardware. Complete"
Near Leander, TX 78641
Lou
Job Details: 11/03/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range broil function not working. Upon further inspection, customer advised that they attempted to use the broil selection on the oven and it came on and then turned off after approximately 30 secs-1 min. I tested the unit in Broil and had the door open but held the door switch closed. The unit began to operate and after approximately 2 mins I closed the door and it continued to operate. Customer advised that they had the door open while it was heating. I advised the door has to be closed due to a switch in the door that tells the control when the door is open. If the door is open, the burner won’t ignite as a safety feature. When I opened the door and left it open, the burner stopped and when I closed it back, the burner re-ignited. No gas leaks detected during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 11/02/2020
UNKNOWN ADMIRAL NISSAN
Near Austin, TX 78741
Jacob
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Arrived onsite for ice maker not stopping to make ice. looked at unit. Found that shut off bar was not in the set in correctly. Re aligned the shutoff bar to the unit. Ice maker working as designed. No issues at this time. Job complete
Near Georgetown, TX 78626
James
Job Details: 11/02/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site and tested operation. Found unit not cooling. Tested pressures and found no refrigerant in system as the low side in 20” vacuum and high side at 0 psi. Inspected all visible components for dye and found no dye. Called tech line and spoke to Bruce #7729179839. Unit has internal leak. Whirlpool to contact services or customer with resolution. Job complete
Near Austin, TX 78750
Jimmy J.
Job Details: 11/02/2020
COOKTOP JENN-AIR JIC4430XB00 Arrived on site for JennAir Induction Cooktop- Right front and right rear burners are providing F47 Error Codes - F47Right side burners faulty. Ordered module and fuses for return trip. ; saved tckt
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling, found defrost issue in fresh food section, found faulty UI, evap motor with thermistor, and HV control. Ordering parts, instructed customer to defrost.; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)"
Near Briarcliff, TX 78669
Brandon
Job Details: 11/02/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, replaced previous diagnosed parts, still no lights, called tech line, found wiring harness faulty
Near Liberty Hill, TX 78642
Lou
Job Details: 11/02/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and the unit operated as designed, except I found the grid cutter not cutting the ice due to the harness not being fully connected. I adjusted the connection and secured it and retested. Unit is operating as designed. Also found the condenser coils were dirty and cleaned them. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived onsite for the refrigerator freezer door stuck will not open. I was able to open the freezer door and when I did I found that there is nothing but ice inside the freezer compartment. There was a really bad water leak possibly coming from ice maker water line. The ice bin was frozen solid it looked like a big ice cube. Took lots of pictures.
Near Austin, TX 78750
David
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 "Arrived on site to install new sump assembly to resolve motor not running. Installed new sump and retested. Unit is now spraying as designed, with no water leaks found.
Near Killeen, TX 76542
Tyler
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for refrigerator to making ice. Upon arrival customer stated unit was not dispensing properly. I ended up finding that the ice door dispenser separator was getting stuck open and allowing ice to form inside the bucket and causing the bucket to stick shut. We will need to order the new dispenser separator as well as an ice cream bucket in order to complete the repair.; ordrng 1 W11185686 (ICE BIN) and 1 WPW10353552 (SEPARATOR)"
Near Austin, TX 78748
Leonardo
Job Details: 11/02/2020
MICROWAVE SAMSUNG ME18H704SFS Arrived on site to test unit for e11. Found bad humidity sensor. Will need to replace humidity sensor Advised customer there could be more like a control board issue once we replace the sensor.
Near Cedar Park, TX 78613
Cliff
Job Details: 11/02/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to diagnose a microwave that had several symptoms. Found unit has had turntable and light not stop operating with homeowner open the door during cycle. Also unit turns off randomly and will not turn back on until hard reset is performed. Unit has also not heated on occasion. Main control and power filter will need to be replaced to complete repairs. Documented with online portal.Sr#7729147470; ordrng 1 461964885341 (filter)
Near Belton, TX 76513
Jonathan
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived onsite for a refrigerator that is still not making ice. Inspected unit and work area. Tested temperatures in the freezer and refrigerator sections. Found freezer temperature at 4°F and refrigerator section at 39°F. Customer advised that after Cliff came out, the unit never harvested the ice in the ice tray. Tested unit in service diagnostics for the icebox for Mr. and found the semester sitting at 29°F. Took temperature in the icebox and found unit at 21°F. Ran the maximum, minimum, and average temperatures for all sections and found the freezer section At 20°F. Found refrigerator section at 35°F as an average and icebox at 29°F. I called Techline and spoke to TJ SR# 7729150079. He had me check resistance readings from the control to the freezer thermistor and indicated that I needed to check the freezer temperature one more time because the freezer thermistor was showing at 23°F from the control and in-service diagnostics on test two. Advis
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to test unit for not fully heating and squeak sound. Found one connection on bake element was not secured. Element tested good so I secured connection. Tested unit to 350, unit works good. Found when element gets hot it makes a slight noise from expansion. Customer had one year inspection and it was recommended to have unit checked. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 11/02/2020
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to test unit for not opening properly. Found container warped on left side causing door to stick. Will need new container to fix issue.; ordrng 1 WPW10451276 (container)
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and high limit thermostat. Tested unit and found all is fully functional at this time.