Arrived on site for refrigerator with ice build up at the bottom of the door and the floor of the fc. Gain access to the fc Evaporator and was looking for a clogged drain and it was clear. On further inspection found the moulin at the bottom of the fc was bowed in where the ice build up was. Called WP techline and sent pics to them. They turn it o er to the engineer dept. Informed customer that they will be in touch 5-7 days. No parts were installed

On arrival verified complaint of unit not cooling correctly both sections. Visual inspection found ice maker is functioning and has a full ice bin. RC product temp is 37 set at 37 and FC is 0 set at 0. Advised customer they can adjust temp further for customer satisfaction but the unit is currently cooling correctly. Job complete no parts installed.

"Arrived on site to inspect dryer not heating. Upon further inspection, found that the cut off thermostat was open. Checked condition of element observing no signs of discoloration or evidence of warping or shorts. Replaced cut off and cycling thermostat, reassembled and tested unit. Tested unit on timed dry and checked the cycling temperatures. Unit is working as designed, no obvious signs of airflow restriction. 280148"

"Arrived on site to install control, however dryer still acting the same. Will power on and will run for about 5 seconds and motor will not come back on come back on. Problem at this point seems due to oxidation inside the chassis the next step would be to replace the motor and harness. I am ordering motor blower and harness. Office to reschedule follow up. W11310055 WP697772 W11364931; ordrng 1 W11364931 (Motor assy) and 1 WP697772 (Blower wheel) and 1 W11310055 (Wire harness)"

"Arrived on site replaced freezer door and silicones gaps in fz liner . WP482338 , LW10913113 Getting good seal . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for front left burner no lighting. Found igniter working, gas not getting through burner to igniter. Removed burner checked proper airflow through orifice. Replaced burner head. Verified operation. Call complete. W11344539"

Arrived on site for washer showing f7e1 and not working. Hooked unit back up and confirmed error. Inspected underwasher and found belt was not attached or had fallen off during shipping. Replaced belt. Verified operation. Call complete. WPW10006384

Arrived on site for refrigerator not making any ice. Verified temp in freezer =-1f. 35 in refrigerator. Icemaker test shows e5. Icemaker passed harvest test. Does not fill with water. Removed icemaker and found fill tube heater does not secure properly in place going to cover and cold air from Icemaker freezing fill tube beyond its capacity. Control working as I used heater to thaw line and verify valve is working. Will need new fill tube. Reset for mon am; ordrng 1 W11087201 (Fill tube heater) and 1 WPW10598013 (Cover)

"Arrived on site for control not working. Removed from wall and was unable to remove cover. Tech manual says unit must be pulled out and separated. Also requires a special technician harness for communication and testing. We do not have this, per office referred back to ge. No money collected."

Arrived on site for refrigerator not making ice. Unit was not making ice for days then just started again. Tested and verified icemaker working and filling properly. Removed and replaced main control as precaution. Verified operation. Call complete.

"Arrived on site with part ordered. Removed door panel. Vent and dispenser. Installed new vent dispenser, inner door, and panel. Reassembled and verified operation. Call complete. W11649995, W11412300, W11559689, W11416371"

Arrived on site to inspect cooktop RF burner not operating properly upon further inspection customer provided video evidence of burner having flare ups. I referenced ServiceMatters and found a service Pinter pertaining to this issue. The pointer states that a spring choke is needed on the dual burn main orifice. It notes that some models are missing from the factory. The customers unit is missing these spring chokes (photo). I am ordering the spring chokes. W11690598. And valve just in case Office to schedule follow up. No gas leaks observed during service. ; ordrng 2 W11690598 (Spring (Choke))s and 1 W11199023 (Dual valve)

"Arrived on site replaced diffuser W11236851. Ran test 3, unit is no longer making noise . No water leaks detected at time of service. Job complete ."

Arrived on site to replace buzzer diagnosed on previous trip. Replaced buzzer unit didnt buzz near as loud after however push to start button is vibrating excessively. Will need to order push to start and return. Rescheduled for 8/2 USED WP694419; ordrng 1 WPW10446920 (Push to start)

Arrived on site for dryer ui completely blank and not responding. Found some corrosion on controls . Will need new UI console . Also recommend having vent cleaned due to possible. Ordering ui console . Call to set return . No parts installed.; ordrng 1 W11367342 (Ui console)

"Arrived on site for oven on range tripping breaker . Replaced bake and broil element WPW10583047, W11447783. Ran broil for @500 for 15 min , ran bake @ 350 for 20 min ran oven up to 450 for 15 mins . All checked normal. Job complete"

"Arrived on site to inspect unit for replaced parts still noisy. Replaced gearcase due to shifting down, replaced actuator due to failure replaced splutch due to excessive rubbing, tested unit unit is running as intended. No leaks present at this time. Job complete. Used W11454372 W10721967 W11481722"

"Arrived on site for a washing machine that is not washing clothes again. Inspected unit and work area. The customer advised that after the previous visit, they were able to run two loads before the unit stopped working again. She advised that since then, the unit just stays in a drain. I did confirm the customers complain and ran the unit into diagnostics. I found an F1 E1 (main control failure) and F9 E1 (long drain) error codes. I found the unit was trying to drain even in diagnostics. I checked the pressure hose off the back of the unit and did not find any kinks or abnormality with the pressure hose. I checked resistance through the drain pump and found 21.3 ohms of resistance from the control. I called whirlpool tech line and spoke to Art SR# 7739616791. He had me check several different items, and we found the shifter from brown to black and white, showing open from the control, but proper resistance at the actuator. He advised that the line split couldve caused the control to get knocked out. He advised to replace the wire harness and control at the same time. We did not receive the Control in time for service today so I rescheduled the customer to 8/2. No parts were installed. ; schdld next appmnt for 8/2 FRI !"

"Arrived on site to inspect unit for not drying clothes. Upon arrival customer stated unit heats but takes multiple loads to dry. Inspected unit found heat cycling on and off as designed found singe marks on heater vent at back of unit showing signs of restricted air flow. Used paper test with vent paper needed to be on 80% of vent holes without vent paper was held by 20% of holes. Showed customer findings, inspected vent at wall found lint within tube, tubing wasnt excessively long or with harsh turns. Customer also stated vent goes to roof and has bird cage and has cleaned lint off the bird cage on roof previously. Recommended customer have air flow looked at due to findings of singe marks, paper test, and excess lint stuck in vent hose. Job complete. NO PARTS USED"

"Arrived on site to diagnose refrigerator that stopped producing ice. Tested unit and found an E2 error, and motor stopped almost right after it started cycling. Replaced icemaker to resolve since motor was locked up. Put in new icemaker and cycled again. Unit completed harvest cycle as designed. Parts used - W11578780"

"Arrived on site to diagnose washer not filling / progressing. Tested unit and basket would just slightly move and not start a cycle. Found error for basket engagement. Checked under unit and found molex connector for clutch disconnected. Connected molex connector and got unit to successfully start a cycle. I did notice that there was a large dent on the right side of the unit as well, and cabinet needs to be replaced. Ordering cabinet / lid. Office to schedule when part arrives.; ordrng 1 W10677265 (Cabinet) and 1 WPW10612925 (Nameplate) and 1 W11423769 (Top)"

"Arrived on site to diagnose washer that was locked and not starting. Found unit had proper voltage and polarity, but control was dead and unresponsive. Had to break latch to open lid and get engineering digit. Ordering control, and latch to resolve and find cause of failure. Office to schedule due to PSP part. ; ordrng 1 W11603810 (Control) and 1 W11210463 (Valve)"

"Arrived on site to diagnose dishwasher not cleaning. Tested unit and verified wash motor doesn't come on, and unit has a store F4E3 error. Removed and replaced sump and motor assembly. Ran unit and confirmed all functions working as designed with no water leaks found. Parts used - W11025157."

Arrived on site to test unit for no power. Test unit and found no voltage coming in to the unit. Found power switch under sink next to disposal switch. Turned switched on and got power to the dishwasher job complete. Unit washing and draining correctly. NO PARTS USED.

"Arrived on site for lights not working, upon arrival inspected unit and found multiple issues. Found some LEDs are out. Found temperature issues in rc. Found bowed drip pan. Entire base of rc is flooded with water. Doesnt appear water is draining. Customer states that is having intermittent ice maker issues and unit completely fails often and has to power cycle unit to operate and then it happens again. Need to order Evaporator harness, control, ui, shims, drain tube, and 2 hour weigh. Office to reschedule ; ordrng 1 W11661573 (Drain tube) and 1 WPW10675033 (Control) and 1 W11330971 (Ui) and 1 W11087438 (Harness) and 1 Shims (Shims) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for a washer with error code F7E1 . Further inspection found that the shift actuator was stuck in a non work position . The wire harness was stretched out causing three parts to fail Part#s w11568983 wire harness, 10913953 shift actuator ,and w11395618 capacitor . Installed parts product works as its designed. Call complete"

"Arrived on site to test unit for grille coming off the unit. Inspected grille area and found the clips have popped off, secured clips and installed grille, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Disassembled unit and found that the bracket is not bent but the blower wheel is broken. Replaced blower wheel (W11327190) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I was advised by maintenance that the unit had been moved to a different apartment. Notified the office to change the apartment number in the ticket. I found the unit pulled out and unplugged. Plugged the unit in and inspected the ice maker. I found condensation built up throughout the freezer section and water in the ice bin and ice maker tray. Removed the water from the bin and tray and tested the ice maker and found the ice maker operating as designed. Contacted maintenance and they arrived at the apartment and provided photos of the issue (photos). It appears the ice maker valve did not close and completely filled the ice maker tray, ice bin and overflowed into the freezer section and froze. I turned the water on at the wall and retested the ice maker and found the water would not shut off once it filled the ice tray. I turned the water off and removed and replaced the valve and ice maker and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed. W11700250, W11645245"

"Arrived on site to inspect washer leaking water from the bottom of the door. Upon further inspection, the tenant advised that the water is coming from the back or underneath the unit. I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the top panel and inspected for an6 signs of water leaks and found none. The unit completed testing and no leaks were found. I checked the back panel for the unit and found dry water spots/streaks under the vent (photos). Tenant advised they washed a large comforter when it leaked. I advised that washing large loads, such as a comforter, can cause the unit to leak through the air vent at the top of the drum. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed, no water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a vibration noise or the evaporator fan hitting ice. I found the unit in defrost mode. I cycled power to the unit and placed it in diagnostics and tested the FC evap fan/motor. I removed the evap cover and while the fan was on, the unit was quiet. I placed the evap cover back in place and tightened the mounting screws and the unit continued to operate quietly. I advised the customer that some of the mounting screws were not tight and it was causing the cover to vibrate on the evaporator housing. Completed testing and once I took the unit out of diagnostics, the unit turned on and continued to be quiet. No water leaks observed during service, job completed. No parts installed."

"WVU37UC0FS1 Arrived to install blower and housing assemblies. The blower was severely damaged in the box and will need to be reordered. The BOM shows the blower cover included with the blower, but it is not and has been ordered. Office to contact the customer to arrange return service.; ordrng 1 W11100651 (Blower Assy) and 1 W11099743 (Blower Cover)"

"WED5620HW2 Arrived to install parts. I tested every thermal device and sensor within the machine and found no issues. Further discussion with the customer reveled the unit would shut off with an audible chime, in both timed and automatic loads and there was even steam visible on the glass. Heating and airflow were satisfactory and I elected to install the UI. I found the replacement faulty with a malfunctioning display, but still able to be started and modifiers set. Office to reorder the UI and the customer will use the machine until we return and provide further information at that time. ; ordrng 1 W11378949 (UI)"

Arrived on site for a dishwasher having power issues. Further inspection install was the issue found that the unit was not leveled. It was leaning forward causing unit to fill on the front side causing our flow water leaking under cabin. This caused drain pump to fail over working part. Replaced part#w11611440 drain pump tested product works as its designed call complete.

"Arrived on site for washer/dryer not turning on. On arrival confirmed failure and found water falling from top outside panel and inside top flannel all over unit. Found dryer had over heated from a clogged vent and the mini Split ac uni5 above dryer cooled the heat down and caused water to flood both washer and dryer, all electrical components and control are burnt out as a result. Reported findings to commercial techline(they dont give sr#s). Techline advised cup er to call trade care team to discuss next steps. Spoke with service management on site as well. Call complete"

"Arrived on site for Asher not cleaning dishes(per customer on arrival) found no errors in diagnostics but I did find unit could fill and drain as designed. Found main wash motor had failed and needs to be replaced. Ordering W11613570 motor, and rescheduled customer for 08/02/24.; ordrng 1 W11613570 (Wash motor)"

"Arrived on site for refrigerator with bad tasting water. On arrival found no failures in ice maker or valve. Tasted water from wall and found same bad taster as ice cubes in bucket. Instructed customer to look into getting an in-line filter of some kind to help combat the taste, unit works as designed call complete"

"Arrived onsite for a washer not agitating, not filling, and not going thru a cycle. I checked stored error codes and found an F7E5 & F8E1. I found 123VAC to the cold valve and it was not opening. I found the actuator sticking and that caused the cam teeth to get chewed up. I replaced the valve, cam, and shift actuator. I tested the machine and found it working as designed. No water leaks were present at the time of service. Call complete. INSTALLED W11210459 VALVE, W10721967 CAM, AND W10913953 SHIFT ACTUATOR."

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and dryer. I added an access valve on the new compressor. I attached the aluminum capillary tube to the dryer with a Lokring fitting. I vacuumed the system and charged it with 47 grams of R600A. I tested the unit and all is working as designed. I found the evaporator fan noisy and the customer showed me the FC had frozen water droplets on the ceiling and ice build up around the door. I found the liner not sealed to the chassis and gaps all around it. The gaps will need to be filled with sealant and the fan might need to be replaced. Ordering WP482338 adhesive, WP2315539 evaporator motor, and WP2163777 fan blade. RS for Tuesday 8/6/2024. INSTALLED W11582592 COMPRESSOR, W11504434 COUPLER, WPW10143759 DRIER, & W11506635 COUPLER.; ordrng 1 WP482338 (Adhesive) and 1 WP2315539 (Evaporator Motor) and 1 WP2163777 (Fan blade)"

Arrived onsite for a refrigerator with water puddling on the upper shelf in the RC and its coming from the air vents. I found multiple issues. There is a gap between the liner and chassis around the FC door. I had to defrost the evaporator cover and styrofoam to remove it. I found the drip tray frozen over because the drain was plugged. I cleared the drain and removed all the ice. I tested components in diagnostics and all passed except the evaporator fan. I had voltage to it and the blade would just shake back and forth. The fan motor will need to be replaced and the liner/chassis sealed around the FC. Ordering WP2315539 evaporator motor & WP482338 adhesive. RS for Fri 8/2/2024. NO PARTS INSTALLED.; ordrng 1 WP2315539 (Evaporator motor) and 1 WP482338 (Adhesive)

Arrived onsite and found unit operating with failed fill spout to upper icemaker. Cleared blockage and replaced triple valve. All checks good. Advised customer on repair. Unit is now operating as designed. W11579561

Arrived onsite for leaking out of the dispenser. Dispenser design needs update to correct propensity to leak. All else checks good. Ordering new dispenser and valves to repair. No parts used.; ordrng 1 W11524105 (Dispenser) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

"Arrived on site to diagnose range not powering on. Customer advised me that the unit is actually popping the breaker when baking. I disconnected the ground and set the unit to bake to 500 to dry out element. Reconnected ground and verified unit would heat to 500. Advised customer that if issue keeps repeating and they have to bake more than an hour again, to have the builder change out the breaker. No parts used, unit now working as designed."

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, found unit to trip about 10 minutes into the Broil cycle. Continued to inspect unit and found door switch plunger and rod is missing. Need to continue further inspect any wire loose wire connection that connects to a door switch component. Office to reschedule ; O-emld tckt"

Arrived on site to replace front panel due to rust. Relaxed panel test unit and unit test good job complete. W11416371

"WFES3030RS0 Arrived on site for unit tripping breaker. Upon arrival, set unit to Broil at 500 degrees F. Waiting 30 minutes and have not tripped. Soon after, initiated Bake for 500 degrees F and waited 30 minutes. Unit did not trip the breaker. Tested all cooktops and turned all burners on at the same time and did not trip breaker. Unit is functioning as designed. No parts replaced"

Arrived on site to test unit for gas smell. Checked all connections at regulator and stove no leaks found. Turned oven on and can smell gas from initial ignition but no gas leaks. When oven is on the unit will smell like gas due to oven venting from the flu. Turned vent on while oven is on and no gas smell at all job complete no leaks present at this time on the unit it self.

"Arrived on site for leaking water. Upon arrival, ran diagnostics and there are no error codes. Test unit and there are no leaks from bellow ,tub, or drain pump. After series of questions found that issue happened once and there was too much detergent used. Can not duplicate an issue. Customer will monitor unit. No leaks present. Job complete. No parts used"

Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the upper position not allowing water in due to unit thinking is full of water from float being stuck in the up position. Secured float test unit and unit test good job complete.

Arrived on site to test unit for door lower dish rack not staying in place. Found door not laying flat. Adjusted insulation and unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for ice dispensing on its own. Replaced control(W11664342) and advised customer to monitor. No leaks detected at this time.

Arrived on site and replaced previously diagnosed precooler(W11678305) and UV drier(WPW10143759). Vacuumed system down and charged to specs with 68g of r600a. Unit now working as designed. Job complete.

Arrived on site to test unit for not rinsing in delicate. Replaced faulty control( W11627413). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for tripping breaker. Found when engaging high voltage unit will trip breaker. Recommend mag, cap and diode. Office to reschedule. ; ordrng 1 WPW10574736 (Cap) and 1 W11545871 (Transformer) and 1 W11495561 (Mag)"

Arrived on site to replace left side panel. Replaced panel test unit and unit test good job complete. WPW10162245

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,removed cover ohmed heater failed,reading open,checked continuity failed diagnosed a defective heater ordering a new heater. ; ordrng 1 W11650661 (Heater)"

Arrived on site to read unit for gas smell. Test unit and at regulator and all connections and no leaks present. Turned oven on at 350? to test for leaks no leaks present. Job complete. NO PARTS USED.

"Arrived on site to test unit for console not turning on no power. Test power coming in to the unit and unit getting 122v. Checked voltage cocking to control board and board getting 122v. Found shorted control board, replaced board test unit and unit test good job complete. W11637583"

Arrived on site to replace vent and sump and motor ordered by previous tech. Relaxed vent and sump and motor and cleared all error codes. Turned unit on normal cycle and unit washing and draining. Turned unit on test mode to turn heater on and heater is coming on job complete. No leaks present at this time. W11460945. W11649995

"Arrived on site to inspect unit for not starting a cycle. Upon closer inspection found unit showing loc with key found control lock on. Customer stated unit ran a cycle for hours while they were asleep and unit didnt appear to wash clothes and still had water inside. Removed control lock accessed diagnostic found no stored error codes. Ran diagnostic cycle no issue, ran quick wash no issue. Informed customer of the control lock button and proper use of unit. And how touching buttons during cycle can confuse control and unit may act out of character. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived onsite to replace switch per techline recommendation. Replaced switch and tested. Worked the first time then failed. Called tech line. Spoke to Travis SR#7739570816. Tech referred to engineering and recommended ordering and replacing part # W11187731, complete motor assembly but first making sure its compatible. Tech says is compatible with models 1-5 but no record for 6, do to being too new. Needs Whirlpool parts research. 2 hr Office to reschedule ; ordrng 1 W11187731 (Motor control box) and 1 Partsresearch (Parts research) and 1 2hr (2 hr)"

"Arrived on site to inspect cooktop FR element not operating. Upon further inspection, gained access to elements and found that the inner coil of the double element had failed (photo). Replaced element, resembled the unit and tested. Unit is now operating as designed. WPW10275049"

"Arrived on site to inspect refrigerator dispensing water slowly. Upon further inspection tested dispenser and found poor water flow. I removed filter and tested flow again. Water flow was operating good. To verify that there was not a problem with the housing, I used a different filter to test the flow and unit was operating as designed with good flow. I instructed the customer that they will need a new water filter and this will fix the problem. No water leaks observed during service."

Arrived on site to inspect washer with poor water flow into unit. Upon further inspection checked water supply from wall and found the valves were not open fully causing flow water flow. I opened the valves and placed the unit into diagnostics. I proceeded to run through all functions and all functions are good. Washer is operating as designed. No parts installed. No water leaks observed during service.

"Arrived on site to inspect dishwasher not starting. Upon further inspection, tested power to unit. Unit was powering on and was receiving proper voltage to the control however, none of the controls would respond indicating faulty control. Replaced control and ran diagnostics verify all functions are operating.Unit is now operating as designed. No leaks observed during service. W11637583"

Arrived onsite for burner tube replacement. Repalaced burner tube and aobserved proper ignition on both sides. Unit is now operating as designed. W11220387

Arrived onsite and repaired unit power supply issue by identifying a shorted nut at the junction and replacing the nut and restoring clean supply. Uninstalled the kick retainers as well from truck stock. Wpw10503548 x2; used 2 Wpw10503548 ( Retainer) from stock

"Arrived onsite and repaired unit by replacing compressor and adding dye drier and access valve. Vacuumed and charged to spec. Verified normal operating at time of service. Advised customer on repair. W11506635, WPW10143759, W11557425"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC door. The door is sealing correctly. I explained to the customer to leave the door closed long enough to allow the door gasket to get cold and settled. The customer also mentioned the refrigerator was making a loud noise at times and when it does it it last for a while. He had a short recording and from the little I could hear it almost sounds like refrigerant flow into the evaporator making the noise. I tested the refrigerator after turning it back on and there were no abnormal noises and the system was working as designed. I explained to the customer how to check for the noise if it happens aagain and he will try and get a better recording and confirm the noise. Call complete. INSTALLED W11023679 DOOR.

Arrived on site for refrigerator not cooling. Removed covers. Used uv light to confirm leak in evaporator. No signs of dye anywhere else. Recovered refrigerant. Replaced evaporator and drier. Used 250 psi to confirm no more leaks. Vacuumed and recharged. Verified operation. Call complete.

Arrived on site to install refrigerator doors. Door were in maintenance office. Only 1 door was received. Other door sent was a different part number. Checked doors and confirmed both sides have dents. Will need to ordered door. Advised to keep correct door for that unit. Office will call to schedule. ; ordrng 1 LW10912313 (Door)

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element is not coming on. I disassembled the unit and tested the element and found it open. I tested the cutoff, thermostat, fuse and thermistor and all are in good working condition. I removed and replaced the element and cleaned the lint from the inside of the unit (before/after) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed. WP3387747"

On arrival verified complaint of unit not dispensing and freezing up. Visual inspection found shafts cant connect as they as separated by ice. Cleared the ice and found ice container keeps breaking the ice cubes even on cubed. Ice door is shutting correctly but is getting stuck open with ice shards causing freezing in FC and ice melting in container. Ordering 1x container W11109888 reschedule for 8/2 no parts installed ; ordrng 1 W11109888 (Ice container)

"Arrived on site to replace previously diagnosed part. Replaced regulator (W11346659) and tested unit, burners dont sound like a blow torch anymore and burner tube has an even flame. Unit is now running as designed. Office to collect fee from CC on file. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced suspension (W11419051), control (W11419051) and rotor (W11260238) as precautionary. Tested unit, all components are properly engaging. When arriving found a load from last night, customer is still overloading the unit. Stated to customer that unit can not be loaded more than 40% of the basket or issues will continue to persist. Basket was at 75% when wet. Customer also has concerns over water damage and rust on the cabinet. Advised customer to contact WP or home warranty to see what they can do for them. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F8E1 no water error code. Found error code stored, managed to enter diagnostics and run a cycle, all components are properly engaging. Console cap has started to unglue causing issues with the electronics and not being able to select cycles, recommend replacing console cap, UI, and control. After replacement if error code is still appearing recommend also replacing the inlet valve. Ordering parts, no parts installed, rescheduled for 08/02.; ordrng 1 W11460908 (Console cap) and 1 W11460962 (UI)"

"WRT511SZDM02 Arrived on site for unit not cooling well. Upon arrival, RC was warm and FC had excessive amount of frost (picture attached). Inspected gaskets and cabinet and all checks out good. Continued to disassemble evap cover and found supply and return vent to RC blocked with ice. Steamed ice build up and cleared. The bimetal was also in the wrong position. Corrected position to the suction line on the copper. No ice buildup present on the evaporator coil itself. Attempted to enter diagnostics however, the heater will not engage. Replaced W11616408 control. Voltage is now present on the components. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site with 2nd man JK . Removed dryer from top of dryer to gain access to disassemble washer. Test washer. Drain energizes just does not drain. Opened door manually. Drained all water with vacuum. Inspected drain pump and found filter is completely clogged. Cleared debris from filter. Inspected drain pump and is good. Filled tub with water and test drain. Water now drains correctly. Reassembled unit and test running a normal cycle. Unit is operating as designed. Error codes no longer returned. Job complete. No leaving present at this time.

Arrived on site for not draining. Upon arrival test unit. Unit tries to drain but not draining into disposer. Remove drain hose from disposer for inspection. Water drains into bucket correctly. Found that there is a newer disposal installed and plug was not removed. Removed plug and test unit. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site for no cool. Compressor attempting to power on making loud noise then shuts off diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11557425 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site to inspect unit for loud thumping and screeching noise coming from unit during normal operation. Upon closer inspection found blower wheel has broken off motor, replaced blower wheel, tested unit, unit is now running as intended. JOB COMPLETE. USED WP694089"

"Arrived on site to install previously diagnosed and ordered parts. Due to the inverter failing and compressor being locked up, I removed and replaced the inverter board, compressor, access valve, and UV dye drier. Before installing, I evacuated the system and blew the system out with Nitrogen. Installed the mentioned parts and tested the system with a push/pull test. Vacuumed the system down to -30/0psi. Installed 56g of R600 refrigerant and allowed the system to equalize. Tested the unit and it is beginning to cool as designed. Tested all sealed system connections at the back of the unit with liquid leak detector and found no leaks in the work completed. Recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11578205, W11578028."

Arrived on site for a refrigerator with ice build up above freezer cabinet. Further inspection showed ice forming in top of fc liner. Found door gasket had obstruction preventing proper seal but gaskets on both doors were intact. Also found compressor had a 3n1(rco410 hard start) installed on compressor that was drawing 2.45 amps and very hot. Unit is working as designed and instructed customer to keep an eye on temps due to units age and hard start being installed. No parts installed Call complete

"Arrived on site to follow up on refrigerator that had been throwing P0 error, and also making a humming noise. I examined the unit and didn't see the P0 pop, but I traced the humming noise back to the freezer evaporator fan. When fan is running it's surging hard and won't stay on / stay constant. This could be due to DC voltage load issues, and may resolve the PO error as well. Ordering evap fan, control, ice box fan. Called tech line, SR7739602081. No other parts recommended. Return visit set for 8/1.; ordrng 1 W11578030 (Evap Fan) and 1 W10846539 (Icebox fan)"

"Arrived on site to install new basket and any other damaged parts found along the way. Removed basket and replaced, and rechecked suspension. Found no bounce or bends in the suspension, all is good there. Replaced basket and tub ring. Calibrated and adjusted level. Ran unit in high speed spin and showed property manager video of unit with NO abnormal vibrations. Advised to make sure resident is properly loading the machine. Unit working as designed. Repair completed. Parts used - WPW10531289, W10554251."

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. Used 212643"

WSR57R18DM06 Arrived to inspect door closing issue. I found the door would contact the other unit and stop closure from occurring. Installing the leveler legs corrected the position of the unit and the door worked as designed. No water connections to unit.

On site to install previously diagnosed part. Inspected unit and work area. I replaced the control box and plug the unit in. I found the icemaker immediately start going through a harvest and fill at the end. I advise the customer to keep an eye on the unit and a call back if any other issues persist. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the stater motor and tested the unit. I still found the basket would not turn. I called whirlpool tech line and spoke to Nate SR# 7739604347. He had me run several checks on the low-voltage components and low-voltage being sent from the control and re-found all the low-voltage components were good. He advised after several checks to replace the user interface and latch assembly. I replaced both parts and tested the unit again. I still could not get the washer to turn the basket or start a cycle. I called back into whirlpool techline and spoke to Jeremy (same SR#). He had me run through several other checks, and advised that he believe the issue to be with a neutral wire, being pinched, causing it to open up and not allow the machine to work properly. He advised to order the harnesses, and returned with the pressure switch just in case. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. W11633357, W11565030, and W11354541. ; ordrng 1 W11557918 (Lower harness) and 1 W11316252 (Upper harness) and 1 NTCharness and 1 W11316246 (Pressure switch)"

"Arrived on site to inspect unit for not turning on. Upon closer inspection found breaker tripped, flipped breaker unit tripped immediately. Got breaker to stay on started unit unit tripped immediately found all sensors reading correctly however found heating element reading open and significant signs of wear. Informed customer of issues with gfci breakers and ongoing issue with them, will need to return with heating element to rule unit out for cause of nuisance tripping. Rescheduled for 8/2; schdld next appmnt for 8/2 FRI !"

"Arrived on site for a dishwasher that is not turning off by itself and is leaking. Inspected unit and work area. The customer advised that she did not state that the unit was leaking, but that she ran a load of dishes and that was taking over three hours to complete and advised that that had never happened to her before. I asked the customer which cycle selection that she had been using, and the customer advised that she was not aware of how the cycles worked or what type of cycles she was using. She stated that she thought that she just needed to press the mode selection and to start the cycle. I turned the unit on and found the unit defaulting back to the extended soak cycle. The customer explained that she did not know what that meant. I pulled up these cycle guide in ServiceMatters and showed her the run times of each and every cycle selection. She advised that she did not have that as a part of her owners manual so she was unaware of how long the cycles should take. I ran the unit through diagnostics and did not find any store error codes. I ran the unit through an auto test and found the unit working and operating as designed. I did advise the customer that the issue appeared to be her cycle selections and to use that guide to undefrost and the time frames to expect. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to replace upper and lower rack diagnosed on previous trip. Replaced racks and added wheels to complete racks. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10781857 W10909088 4- WP8268645 4- W10888592"

Arrived on site to test unit for burners turning on and off when on high. Test unit and all burners for inside turning on and off and the outside of the burners turning on and off when in high. Found normal operation of the unit per new regulation on electric coil burners. Showed customer how unit is working as designed and that the unit is regulated to do that. Job complete NO PARTS USED.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the console and control and tested the unit. I found the unit working and operating as designed. Call complete. W11082269 and W10915661.

"Arrived on site for unit not making ice, found fill tube heater not on right and found sensor out of range. Removed evaporator cover. Removed refrigerator roof. Replaced icemaker, fill tube heater, harness and ui. Verified operation. Call complete."

"Arrived on site for refrigerator with no water. On inspection there wad very little I e in the ice bin. The water would dispen for 2 to 3 seconds and stop. Tested the temperature in the rc and it was 42?. I then pulled the filter and found that it was clogged. The water will dispens with out the filter in, I Installed the old filter and the water stopped. The refrigerator Is operating as designed without the filter. No water leaks detected during service and no parts installed."

"Arrived on site for range knob not working. On inspection found the far left know was bent. Adjusted the stem on the manifold and now the knob is operating as designed. Found that the burners were taking to long to ignite, Adjusted the burners to get them to ignite on the 2nd or 3rd spark. They are operating as designed and no gas leak detected during service. No parts installed."

Arrived on site for previous diagnosis parts. Installed the divider on the unit I left the unit 6 inches from the wall to see if it helps keep the refrigerator cool. No water leaks detected during service. W11449545

"Arrived on site to diagnose microwave sparking / popping when in use. I examined the HV system and found a large amount of oil, and resulted in the diode arcing / popping. I replaced the diode and advised on proper use and care to prevent any other HV system issues. Received a Concession - W1BURW1APL1 to cover repair. Unit verified to be heating and working as designed. Parts used - W11256462."

Arrived on site and replaced door(W11173823). Unit now working as designed. Job complete.