Service History 340 - Appliance Express

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78738

Luis

Job Details: 07/12/2021

"Arrived on site for no lights. Found leds dim and 3 leds completely off diagnosed 3 leds defective each in different series,replaced fresh food upper left,middle right side and lower left led. Power cycled unit all leds working as designed.

We serviced a

WHIRLPOOL OVEN

Model RBS305PDB16

Near Austin, TX 78726

David Z

Job Details: 07/12/2021

"Arrived on site to diagnose oven with non working broil element. Examined broil element and found a visible short / split in the element. Replaced broil element and retested. Verified element is heating properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Kyle, TX 78640

Leonardo

Job Details: 07/12/2021

Arrived on site to test unit for making noise. Found noise coming from under counter when unit filling with water. Advised customer to get Plummer to check valves.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Austin, TX 78758

Scott

Job Details: 07/12/2021

"Arrived on site for washer not spinning load out . Ran diagnostic found gear case failed . Will need gearcase ,cam belt actuator, also found low water flow . Need valve as well.

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3024XS01

Near Georgetown, TX 78633

Wesley

Job Details: 07/12/2021

"Arrived onsite for ongoing leaking smell and consulting with plumbers and gas company. Customer advised by other professionals that regulators tend to fail after 6 years and that they were experiencing an intermittent leak from the regulator. Advised customer that symptoms and explanation were highly irregular and we could not confirm the symptom or the exact cause, however we would be able to replace the regulator. Tested unit for leaks and found all operating leak free and properly at time of service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78754

Scott

Job Details: 07/12/2021

"Arrived on site for water dripping from back of filter hear . Took cover off and found moisture forming in hole where waterlines come thru cabinet, water connection on filter head dry . Used sealer on back and permagum inside to seal gap. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78701

Leonardo

Job Details: 07/12/2021

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Jonestown, TX 78645

Justin

Job Details: 07/12/2021

Arrived on site for a range leaking gas. I found the valve on the front left burner was loose and had to be tightened. I tightened it and then it was no longer leaking. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Wimberley, TX 78676

Jacob

Job Details: 07/12/2021

"Arrived onsite for unit not drying the dishes. Put unit in automatic diagnostics. Unit passed all the way the with the heater working at the end. Possible that the unit had a power issue and would not turn on the heater, but running unit through diagnostics and got heater element to turn on. No issues at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW

Near Bastrop, TX 78602

Matthew

Job Details: 07/12/2021

Arrived onsite for dryer not starting. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Also made recommendations for having duct cleaning from dryer to exit port. Customer understood. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Liberty Hill, TX 78642

Lou

Job Details: 07/12/2021

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and found the front center burner would not ignite. I found the ignitor arc is going sideways and not straight up. I tested it with a different cap and got the same results. Also found that the orifices had not been converted correctly to LP. I am ordering the front center burner head, orifice holder, ignitor, LP conversion kit and burner cap assembly. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11344538 (Burner caps) and 1 W11344742 (Center front burner head) and 1 W11381271 (Center front orifice holder) and 1 W10892340 (Center front ignitor) and 1 W11502161 (LP conversion kit)"

We serviced a

WHIRLPOOL RANGE

Model KGRS505XWH02

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 07/12/2021

Arrived on site to install previously diagnosed parts. Removed center burner igniter and front right burner igniter. Installed new igniters in center and front right burners and all burners are igniting as designed. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78736

Luis

Job Details: 07/12/2021

Arrived on site. Replaced freezer door and nameplate checked door seal good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Austin, TX 78723

Scott

Job Details: 07/12/2021

"Arrived on site for poor washing dishwasher . Ran diagnostics,got low water error code . Found water leaks detected at sump and motor connection . Ordering sump and motor . Recommended not using dishwasher . Call to set return."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Smithville, TX 78957

Matthew

Job Details: 07/12/2021

Arrived onsite for washer not turning on. Upon inspection found no voltage to unit. Removed panel to inspect. Found connector to power cord loose. Secured connector to control ant tested. Put into diagnostics and found error codes for long fill and lid lock issue. Ran auto test and all passed. Ran individual test and passed. Ran agitation and spin test and had no issues. Also noticed that drain pipe was inserted to far into standpipe. Adjusted properly. Reset and calibrated unit. Unit is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM0

Near Georgetown, TX 78633

Wesley

Job Details: 07/12/2021

Arrived onsite and found disposal clogging dishwasher drain function with installation punch. Corrected unit. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG DRYER

Model MED8200FC0

Near Austin, TX 78746

Kevin

Job Details: 07/12/2021

"Arrived on site and inspected dryer and found it is not heating, found vent is crushed, and corrected. Found heating element has failed After replacement confirmed dryer is heating properly and airflow she was good, took pictures, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78727

David Z

Job Details: 07/12/2021

Arrived on site to install previously diagnosed shifter to resolve disconnected shifter. Installed new shift actuator and retested. Unit now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, TX 78602

Matthew

Job Details: 07/12/2021

Arrived onsite for dishwasher not draining. Upon inspection found filter filled with debris. Removed filter and cleaned. Removed standing water. Insured drain pump was free and clear. Ran for test and unit is now draining. Instructed customer on routine maintenance and filter cleaning. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cedar Park, TX 78613

Justin

Job Details: 07/12/2021

"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated it has never made ice since she purchased it. I checked temps and found the RC at 37?F and the RC at 1?F. Upon further inspection I found the ice bin full of ice and the IM actually working. The real issue was the ice dispenser was not dispensing. I found the customer let the bin get full and never turned the IM off. It was allowing the ice to overflow into the dispenser chute and freeze up. This clogged it. I cleared the ice and it was now dispensing. I found no weeping valve and the IM as designed. No service fee collected, for the customer was within warranty. I advised the customer on what a customer instruct is, and how she has utilized hers today.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS2

Near Cedar Park, TX 78613

Justin

Job Details: 07/12/2021

"Arrived on site for a dishwasher that was filling when not in use. Upon arrival the customer stated the unit would not drain and sometimes overflow out of the tub. Upon arrival the tub was full of water. I drained the unit with the drain button and found it worked as designed. I found the drain hose routed correctly too. I put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I then ran a diagnostics cycle and tested the float switch. I found the float switch stopping the fill when activated. I found the unit running through the test cycle as designed. I advised the customer that it could of been something stuck under the float switch during a cycle and it stopped the cycle, but the customer said he tested that and did not find anything stuck. I also advised him it could be a weeping valve slowly filling the tub up , but due to not being able to replicate the failure today we cannot be 100% certain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Round Rock, TX 78681

David S

Job Details: 07/12/2021

"Arrived on site for sealed system repair. I gained access to the compressor and punctured the dryer. I found 10 psi in the system equalized. Indicating a leak. I gained access to th evaporator and found an ice ball on the cap tube. I inspected the evap cover and housing and found them in good condition. I used silicone to seal the back of the evaporator housing. I replaced the compressor, dryer, and rc evaporator. I also installed a access valve. I pulled a vacuum on the system and found it holding. I put a measured charge of 5.5oz of r134a into the system. I monitored pressures and found them holding. I plugged the 7nit in and found it cooling the fresh food section, showing pressures low 10 psi and high 145 psi. The unit is working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78738

Robert

Job Details: 07/12/2021

Arrived on job for complaints of not heating. Confirmed element not heating. Power off breaker and back on then test oven. Oven heating properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near San Marcos, TX 78666

Noah D

Job Details: 07/12/2021

"Arrived on site to inspect unit for not drying correctly. Upon inspection found the units vent was clogged and causing humidity, instructed customer to replaced vent hose completely and have company clear vent tubes. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Hutto, TX 78634

Jimmy J.

Job Details: 07/12/2021

Arrived on site for the dishes are not getting clean the spray arm is not moving. Ran through numerous diagnostics cycles and no error codes came on. Bottom spray arm was not spinning as customer described. Removed spray arm and inspected for clogged ports and it looked clean. Accessed diverter Disc to ensure it was installed properly and it was. While in diagnostics I could hear the diverter motor moving from location to location. Removed control and installed new control. Ran through diagnostics again and bottom spray arm still not spraying. Returning with all previously ordered parts plus ordering bottom spray arm and diverter disc (JIC) to return and complete the repair. ; ordrng 1 W11101428 (Spray arm) and 1 W10476221 (Diverter disc)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Dripping Springs, TX 78620

Jacob

Job Details: 07/12/2021

"Arrived onsite for unit not have power. Put unit in diagnostics for errors and got F7E9 stuck rotor, F6E2 communication error, and F2E1 stuck button. Cleared the codes. Tested the unit and got stuck UI button and communication error. Got authorization and repl both controls. Tested the unit. Unit tested good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FLDM01

Near Austin, TX 78749

Kevin

Job Details: 07/12/2021

"Arrived on site and replaced evaporator motor diagnosed on previous visit, took one video of it operating properly and frost pattern is good. Customer has a new water filter and after installing it found water reservoir is frozen. This is likely due to refrigerator set at 33? and freezer set at -9?. Corrected set temperatures and recommended that customer leave cooling off until reservoir has thawed. Took videos and sent them to KB/AHS, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Buda, TX 78610

Jacob

Job Details: 07/12/2021

"Arrived onsite for unit having water fall out of the front of the unit from the refrigerator and the ice maker not making ice. Customer said at times the ice maker would work and then stop working. The unit was making ice. But looked into the unit have water and some ice in the refrigerator. Upon further inspection. Found that the drain hose from the bottom was clogged. Cleared the clog, also shimed the drain pan in the refrigerator. Let customer know to allow the unit at least 24hrs to unthaw, and to have towed handy to soak up any water that may leak from the unit.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 07/12/2021

Arrived on site for dishwasher not starting . Ran diagnostics got float switch and dispenser error codes. Cleared error codes. Found float switch and filter area dirty. Removed grim and reinstalled filter. Removed water line from valve and cleared out any possible debris inside. Found drain hose didnt have a high loop. Placed drain hose in a high loop. Ran through diagnostics cycle (no error codes) and completed all cycles as designed. Placed in diagnostics once again and no error codes came on. To ensure it was running as designed I placed the dishwasher in a normal cycle with high temp and heated dry selected. Ran for about 15 minutes then cancelled. No issues while in normal cycle. Placed in diagnostics again to ensure it was running as designed and to triple check for error codes. Once again no error codes came on. Dishwasher running as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ0

Near Austin, TX 78759

David Z

Job Details: 07/12/2021

"Arrived on site to diagnose microwave that is not running and throwing F1E4 error for power relay on control. Plugged in unit and could hear either transformer or mag buzzing and could not bypass error. Opening door causes error to stop. Control likely has a failed relay. Control board showing 0 available stock.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78746

Kevin

Job Details: 07/12/2021

arrived on site and found no water in dishwasher, drain pump is running when requested. Ran a diagnostic cycle and water is not being removed. I attempted to remove dishwasher from installation and it cannot be uninstalled due to spacing without possibly damaging floor. Sent video to MS, Recommended that homeowner contact Costco/install team, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Liberty Hill, TX 78642

Kayman

Job Details: 07/12/2021

"Arrived onsite for washer not cleaning clothes properly. Upon inspection of the error code section in diagnostics I found a stored error code for motor fault. I ran the manual test and found the whole basket would agitate during heavy agitation instead of just the washplate. I lifted the unit and found a good amount of gearcase oil leaking from the pulley shield. I will need to order the motor, shifter, belt, cam, gear case and washplate due to the teeth on the underside of the washplate wearing down. Submitting for AUTHO. office to R/S once authorization is granted. ; ordrng 1 W11035747 (Gear case) and 1 W10913953 (Actuator) and 1 W10832724 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 AUTHO (AUTHO)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS03

Near Horseshoe Bay, TX 78657

Lou

Job Details: 07/12/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the IM arm in the off position. Customer advised they put it there because they were putting ice into the bin. I tested the ice maker and found no water dispensing into the tray. I found the fill tube was full of ice due to the valve weeping. I removed the ice from the fill tube and removed and replaced the valve and retested. Ice maker is operating as designed. Also, I found the right RC door gasket torn. I am ordering the gasket and office to schedule return service. No water leaks observed during service, job completed.; ordrng 1 W10830162 (Right RC door gasket)"

We serviced a

KITCHENAID MICROWAVE

Model KBMC140HSS03

Near Dripping Springs, TX 78620

Robert

Job Details: 07/12/2021

Arrived on job to replace previously diagnosed parts. Removed unit from wall and open up to find damaged transformer. Will need transformer to continue with repairs. . ; ordrng 1 KBMC140HSS03 (TRANSFORMER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Georgetown, TX 78633

Wesley

Job Details: 07/12/2021

Arrived onsite and called Chris with Techline to report Damage to the liner of the brand new fridge. Advised that damage could be repaired with epoxy. Advised customer concerns with the repair could be discussed with customer care. Sr#7731218288; ordrng 1 8201700 (Epoxy kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Austin, TX 78746

Leonardo

Job Details: 07/12/2021

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRBR102ESS

Near Bastrop, TX 78602

Matthew

Job Details: 07/12/2021

Arrived onsite for broken refrigerator frame and rail. Upon inspection found frame and rail had failed. Replaced both. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Cedar Park, TX 78613

Justin

Job Details: 07/12/2021

"Arrived on site for a dryer not working. I tested the unit and found no heat going to it at all. I put the unit into diagnostics mode and found no stored error codes. I gained access to the burner and found the ignitor unplugged, I plugged it back in and then tested the unit. The unit is now working as designed. However, I found the console physically damaged. I am ordering the console and the office will have to reschedule. ; ordrng 1 W11413567 (Control Panel)"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Round Rock, TX 78681

David S

Job Details: 07/12/2021

"Arrived on site to diagnose oven Not heating. Upon arrival I spoke with customer and found the oven was not reaching set temp, I then placed the unit into diagnostics and found the cabinet temp at 71? f and there were no stored error codes. I ran a temp test on the unit and found that had and average of 336? when set to 350?F I calibrated the temperature by 15?f. Unit is now functioning as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Austin, TX 78758

Scott

Job Details: 07/12/2021

"Arrived on site for washer keeps running . Found unit in drain mode, drain was in pump out mode . Reset control with 5 second start button . Ran diagnostics,got low fill errror code . Found no cold entering washer . Replaced valve. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Temple, TX 76502

Jonathan M

Job Details: 07/12/2021

Arrived on site for a refrigerator that has a dented door. Inspected unit at work area. Confirmed customers complaint and replaced right hand refrigerator door. Tested the unit and unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Dripping Springs, TX 78620

Robert

Job Details: 07/12/2021

Arrived on job for complaints of no water. Water filter frozen in housing. Turned on heater to thaw and removed for inspection but not working. Customer will thaw so we can further inspect cause I think the heater is not working from previous repair. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Fort Hood, TX 76544

Job Details: 07/12/2021

"Arrived on site and inspected washer not completing cycles. Customer advised the issues began after recent storms, but hasnt happened in a week or so. I calibrated and unit tested as designed. Customer satisfied. JOB COMPLETE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78723

Scott

Job Details: 07/12/2021

Arrived on site for fridge temps above normal. Ran temp checks freezer normal. Fresh was 47 . Found fluffy frost on evap cover in fresh side . Steamed out fresh evap. Diagnostics. All fans working . Thermistor checked normal. No air gaps in gasket . Fresh food door may have been left open . If call back on unit recommend changing UI and thermistor. No water leaks detected at time of service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS02

Near Austin, TX 78722

Luis

Job Details: 07/12/2021

"Arrived on site for no cool. Per tech support replaced main control,powered unit on same issue compressor not powering on,checked harness on main control all connected good,removed Orion harness to liner found damaged pin on 14 pin harness connector in liner wall,called tech support ran video chat

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Austin, TX 78746

Leonardo

Job Details: 07/12/2021

Arrived on site to replace wire harness. Replaced harness and now getting power but still not heating due to high voltage to coming on. Replaced both control boards . Test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Martindale, TX 78655

Noah D

Job Details: 07/12/2021

"Arrived on site to inspect unit for not draining, upon inspection found the unit was working normally but the disposal was capped, removed the cap from disposal and all functions returned. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78739

Luis

Job Details: 07/12/2021

"Arrived on site for loud noise. Diagnosed condenser coil vibrating against cabinet,adjusted condenser coil to prevent loud vibration noise,adjusted front assembly,ran diagnostics compressor powered on noise no longer present"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near San Marcos, TX 78666

Jacob

Job Details: 07/12/2021

"Arrived onsite for unit not heating. Tested the unit and unit was not heating. Upon further inspection, found that the igniter was bad, replaced igniter. Tested the unit. No issues at this time. Job complete"

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS1

Near Round Rock, TX 78665

Jimmy J.

Job Details: 07/12/2021

Arrived on site for vent hood still makeing a lot of noise. Found blade still making vibration noise on high speed only. Removed blade and motor. Installed new blade and motor. Turned on fan high speed. Noise is gone. Job completed.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Round Rock, TX 78681

David S

Job Details: 07/12/2021

Mm Job # 305350 I arrived on site for unit with F8E1 error code. After arrival I spoke with customer and learned they got this code for low fan in over speed when ever they used either wall oven. I placed the unit in diagnostics and also found stored F6E4 UI- Appliance manager status state mismatch. I ran through the check list for the F8E1 error and found 120VAC to P5-5 to N and P5-4 to N. I then tested DC voltage to P4-1 and P4-2 and found 9 volts dc. I then gained access to the back of the unit and found the blower had a loose connector. I plugged it in properly and tested the unit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Buda, TX 78610

Leonardo

Job Details: 07/12/2021

Arrived on site to test unit for unit sparking. Found burned out diode and capacitor. Will need new diode capacitor and magnetron. Called Safety#7731185143 customer will call whirlpool job complete.

We serviced a

GE REFRIGERATOR

Model GSE25HMHBHES

Near Lakeway, TX 78734

Luis

Job Details: 07/12/2021

"Arrived on site for weak water flow. Tested water dispenser weak to no flow with filter and by pass installed,diagnosed a defective filter head. Replaced filter head checked water connections no leaks,tested water dispenser good water flow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/12/2021

"Arrived on site to test unit for lights not illuminating on top of RC. Found FC module and top left modules were bad. Replaced modules, tested unit, unit works good. Customer also complained of ice dispenser not working. Found unit was not level preventing left RC door from making proper contact with door switch. Leveled unit, tested, unit is now working good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Leander, TX 78641

Kayman

Job Details: 07/12/2021

Arrived onsite for refrigerator doors not sealing properly. Upon arrival I was informed the unit has since began to seal correctly. Both sections checked good for temps and gasket seals. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Austin, TX 78705

Luis

Job Details: 07/12/2021

"Arrived on site for door seal issues. Found upper freezer gasket not seating correctly to liner channel,added sealer to liner,installed gasket to channel on liner checked door seal good."

We serviced a

GE REFRIGERATOR

Model GZS22IYNBHFS

Near Lago Vista, TX 78645

Justin

Job Details: 07/12/2021

"Arrived on site for an ice maker not dispensing ice. I found per last service when the fill tube on the IM was not attached, the water from the IM was draining into the dispenser motor assembly. I disassembled the assembly and found one big block of ice. Due to this the motor was freezing up and unable to turn. I cleared out the ice and then checked the dispenser. The unit was now dispensing ice. Unit is working as designed. No leaks observed at the time of service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW00

Near San Marcos, TX 78666

Noah D

Job Details: 07/12/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the start device was not turning on the compressor, ordering start dev and cap. Office to reschedule ; ordrng 1 W10590088 (capacitor) and 1 Wpw10448874 (start-dev)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Nolanville, TX 76559

Tyler

Job Details: 07/12/2021

(CH) Arrived on site for a damaged ice bin. Upon arrival found a 2 inch piece of plastic broken out of the ice bin. With further inspection found the door separator leaking and molding and mullion sweating indicating a mullion heater failure. Advised customer on needed repairs and rescheduled. Ordering mullion and ice bin to use on return visit. ; ordrng 1 W11122876 (Mullion) and 1 WPW10347093 (Ice Bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS02

Near Killeen, TX 76549

Tyler

Job Details: 07/12/2021

"(CH) Arrived on site for FC leaking and not cooling. Upon arrival found FC drain clogged. Upon arrival found temps in both compartments over 65 degrees. After further inspection I found no frost or signs of refrigerant getting to FC evap coil. Evap motor and condenser motors were running. Found start device functioning but compressor was shutting down due to over heating. Tried new device and found same results. Removed new start device and will need to order compressor, uv dryer, etc for repairs. Office to reschedule once availability of parts and ahw autho is acquired.; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 2324712 (Condenser) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Cnote (Need reschedule for 2 hr ss repair) and 1 Cnote (Need ahw autho)"

We serviced a

KITCHENAID OVEN

Model KGRS505XSS02

Near Round Rock, TX 78681

David S

Job Details: 07/12/2021

Arrived on site for oven not igniting. Upon arrival I spoke with the customer and was told the issue was intermittent. I took a test cycle and found the unit was not heating in even swings. I gained access to the back and found that the lower oven igniter was not making a good connection. I replace the wire nuts and drew amperage. Amperage was 3.5 during heating and would then change to 0 when heating was not on. This indicates the igniter is now working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78759

David Z

Job Details: 07/12/2021

"Arrived on site to follow up on refrigerator not cooling in RC. Partially defrosted unit and removed fan scroll. Installed new fan scroll and thermistor. Tested via diagnostic and verified fan is coming on properly. Advised customer they need to defrost the unit for at least 24 hours to remove the remaining ice in the unit. Ice was so thick I was able to melt enough to complete the job, but there is still ice present in and behind evap. Customer advised to line with towels and defrost. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Austin, TX 78723

Scott

Job Details: 07/12/2021

"Arrived on site , found plastic around left hinge was broken off completely. Replaced lid . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near New Braunfels, TX 78132

Noah D

Job Details: 07/12/2021

"Arrived on site to inspect unit for loud noises when spinning , upon inspection found the gearcase was causing excessive resistance which led to sound. Replaced gearcase and cam and a new growling noise was apparent. ordering motor,belt and new gearcase. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006384 (belt) and 1 W10677723 (motor-drve) and 1 W10870913 (gearcase)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Robinson, TX 76706

Jonathan M

Job Details: 07/12/2021

Arrived on site for a dishwasher that has a door that keeps falling. Inspected unit and work area. Found the left hand door hinge link broken due to extended use. Replaced link and tested unit. Unit is now working as designed. Call complete.

We serviced a

KITCHENAID RANGE

Model KFED500ESS01

Near Kingsland, TX 78639

Lou

Job Details: 07/12/2021

"Arrived on site to inspect range buzzing noises. Upon further inspection, I found when turning the front left burner on, the switch makes a buzzing sound. I pulled the unit out and removed the switch and found it had shorted out. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/12/2021

Arrived on site to test unit for gas leak. Applied bubbles/leak detecter solution to all possible leak points and connections. Also used leak detection device and was not able to find any leaks. No smell of gas. Unit is operating as designed. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Bastrop, TX 78602

Matthew

Job Details: 07/12/2021

Arrived onsite for dryer not heating. Upon inspection found failed heating element. Replaced element. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/12/2021

"Arrived on site to test unit for no ice production. Found ice maker was stuck in middle of cycle. Ice maker not responding to diagnostics. Verified proper voltage to ice maker. Door harness is good and no damaged. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Georgetown, TX 78626

Wesley

Job Details: 07/12/2021

Arrived onsite with KY and found unit dispenser fill hose had pin hole leak. Replaced dispenser fill hose. Unit is now operating as designed. 2 man required to access unit.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Austin, TX 78724

Scott

Job Details: 07/12/2021

"Arrived on site , for dryer not drying properly . Ran temp check and was getting about 214 . Ran airflow and got restricted flow . Recommend cleaning air vent . Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near San Marcos, TX 78666

Noah D

Job Details: 07/12/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the units valve was not plugged in, plugged in valve and tested unit, the water spout connector was too short causing issues, ordering spout. Office to reschedule ; ordrng 1 ICEMAKERFILLSPOUT (ICE MAKER FILL SPOUT ) and 1 RESEARCH (RESEARCH )"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMS02

Near Georgetown, TX 78628

Kayman

Job Details: 07/12/2021

Arrived onsite for refrigerator not cooling and still has same symptoms as before. Upon inspection I found the unit pulsating power. I found good DC voltage at the dispenser board. I spoke with PR and we determined that the unit is experiencing a main control board failure and I will need to submit a parts research on the control needed due to a service pointer on similar models. Ordering a control (W10818296) office to R/S once research is complete. ; ordrng 1 W10818296 (Control) and 1 RESEARCH (RESEARCH)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Austin, TX 78748

Leonardo

Job Details: 07/12/2021

Arrived on site to test unit for unit shooting Flames from right rear valve. Found shorted igniter harness and bad valve. . ; ordrng 1 W10836473 (Switch harness) and 1 W11105201 (RR valve)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Leander, TX 78641

Kayman

Job Details: 07/12/2021

Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning and blowing but no heat. I checked voltage at the terminal block and found only 76 VAC from L1 to L2 and 120VAc from L1 to ground & neutral and 120 from L2 to ground & neutral. I confirmed good continuity of the power cord and advised the customer they would need to get a licensed electrician out to service the units outlet for the unit to restore function. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Bastrop, TX 78602

Matthew

Job Details: 07/12/2021

"Arrived onsite to replace previously diagnosed parts. Called SW to confirm process. Isolated valve, door switch and UI. Found control powering on. Further inspection found UI causing control to short. Replaced UI. Tested unit and unit is functioning properly. Job complete"

We serviced a

KITCHENAID TRASH COMPACTOR

Model KUCS02CRSS1

Near Austin, TX 78703

Kevin

Job Details: 07/12/2021

"Arrived on site and inspected trash compactor and found ram is partially down blocking trash bin from sliding back in. Engaged both switches even though Bin is out to get ram to rise up. Also found front mounting screw is broken and sticking up and had to remove it completely so that Bin can slide all the way in. job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HB2

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/12/2021

Arrived on site to test unit for error code f2e1. Found code present and UI not responding as designed. Also found unit was powering off/resetting on its own. All connections checked good. Needing autho for control and door for black unit. ; ordrng 1 W11284468 (Control) and 1 W11196118 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Austin, TX 78731

David Z

Job Details: 07/12/2021

"Arrived on site to diagnose dryer that is not running. Checked via diagnostic and found no error codes present. Unit powers on, but if you try and start it you can hear the relay click, but not run the motor. Found good voltage at control and going out of relay. Ordering motor and belt switch to resolve. Office to schedule return when we have parts for other ticket as well.; ordrng 1 W11234001 (Motor) and 1 W11247665 (Belt Switch)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Killeen, TX 76549

Tyler

Job Details: 07/12/2021

(Ch) Arrived on site for range needing previously diagnosed main control. Upon arrival I installed and reassembled unit with new control. After testing I found error codes no longer present. Unit now functioning as designed call complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Copperas Cove, TX 76522

Job Details: 07/12/2021

Arrived on site and inspected washer not completing cycles. Discovered the issues began after the recent storms. I tested it and unit tested as designed. I calibrated it and allowed the customer to wash a load of towels and unit filled to customers satisfaction. JOB COMPLETE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78724

Scott

Job Details: 07/12/2021

"Arrived on site ,replaced harness . Ran diagnostics all checked normal. Unit is now dispensing as normal. No water leaks detected at time of service. Job complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waco, TX 76710

Jonathan M

Job Details: 07/12/2021

Arrived on site for a washing machine that?s making loud sounds during operation. Inspected unit and work area. Found the unit making a stripping sound as the unit was going through agitation. Found the cam underneath completely worn and stripping. Replaced the cam and tested the unit. The unit is now working as designed. Advised customer on loading instructions. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Waco, TX 76710

Jonathan M

Job Details: 07/12/2021

Arrived on site for a washing machine that is not finishing cycles and is leaving wet clothes at the end of the cycle. Inspected unit and work area. Tested unit and found the unit not shifting into agitation. Found the actuator disconnected from the cam. Replace the actuator from another call at the same location and tested the unit. The unit is now working as designed. Call complete.; used 1 W10913953 (ACTUATOR ) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78745

Kevin

Job Details: 07/12/2021

"Arrived on site and inspected Washer and Found and Control Panel is unresponsive. Reset connections from control panel to control board and power cycled washer and it will now turn on and is running normal.if it happens again a new control board and control panel are needed and a second technician washer and dryer are stacked are stacked, job complete"

We serviced a

GE RANGE

Model PGS908SEP1SS

Near Austin, TX 78737

Leonardo

Job Details: 07/10/2021

Arrived on site to test unit for oven not igniting. Found bake not getting any power. Will need igniter and control board

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Lockhart, TX 78644

Leonardo

Job Details: 07/10/2021

Arrived on site to replaced hinges and inner door and side panel. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Round Rock, TX 78664

David S

Job Details: 07/10/2021

"Arrived on site for dryer accumulating water while not in use. I inspected the unit and work area. I found the unit heating and tumbling. I tested the air flow with th vent on and off. I found the vent restricted and not allowing proper air flow. I recommend having someone come out and check the exterior vent. If the unit is not venting properly the humid air is just going to collect in the cabinet and drum, and when the unit is not in use itll come a turn back to water. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Buda, TX 78610

Leonardo

Job Details: 07/10/2021

Arrived on site to test unit for light not turning off. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11342846 (Control board)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Buda, TX 78610

Leonardo

Job Details: 07/10/2021

Arrived on site to test unit for burners not working. Found large burners not igniting. Replaced burner heads test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Round Rock, TX 78665

David S

Job Details: 07/10/2021

Arrived on site to install previous diagnosed parts. I gained access to the drive belt and replaced it with new. I tested the unit and it is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Waco, TX 76711

Jonathan M

Job Details: 07/10/2021

"Arrived on site to install previously diagnosed part.Replace the control and the thermistor as those were the only two items sent with me. Advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."

We serviced a

GE REFRIGERATOR

Model GFSF2KEYAWW

Near Georgetown, TX 78628

Lou

Job Details: 07/10/2021

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit in the garage and unplugged. I plugged the unit in and the condenser fan came on and lights came on. I tested the start device and it was good. I removed the main control panel and found the main control with burn spots. I removed and replaced the main control and tested the unit. Unit is operating as designed. No water connections to the unit, job completed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LF7JW3

Near Georgetown, TX 78628

Lou

Job Details: 07/10/2021

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I removed the ice bin and found frost build up on the motor yoke. I tested the dispenser motor and it failed. I removed the dispenser assembly and tested the motor and it is good. I removed the dispenser UI and inspected the ice chute and found the ice chute door broken and not making good contact with switch. I am ordering the ice door seal, insulation, ice door center, ice door chute assembly, spring, hinge pin, & damper rotary. Due to the ice door being broken, it no longer seals, so I recommended that the customer place a wash cloth in the chute to help vent warm air going into the ice bin and melting the ice. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 241688701 (Ice Door seal) and 1 241688601 (Insulation) and 1 241688501 (Ice door center) and 1 241688401 (Ice door assembly chute) and 1 241688901 (Spring) and 1 241689301 (Damper rotary) and 1 241688801 (Hinge pin)"

We serviced a

FRIGIDAIRE RANGE

Model FGF328GSA

Near Austin, TX 78748

Leonardo

Job Details: 07/10/2021

Arrived on site to test unit for oven not igniting. Test unit and found bad valve.

We serviced a

GE REFRIGERATOR

Model PYE22PSHISS

Near Waco, TX 76712

Jonathan M

Job Details: 07/10/2021

"Arrived on site for a refrigerator that?s not keeping temp in the refrigerator section and is forming ice on the back wall. Inspected unit and work area. Confirmed customers complaint and found refrigerator evaporator frosted over. Check resistance through the defrost heater and bimetal from the fresh food connector at the wall. Found the circuit open. Removed the connectors on the heater and checked resistance through the harness, buy metal, and heater and found all to be within range. Spoke to SW and was advised to jump across the heater and found proper resistance through the circuit with the heater removed. Was told that the issue is with the heater sporadically making connection and not making connection due to a faulty heater. Replace the heater and tested the unit. The unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Hewitt, TX 76643

Jonathan M

Job Details: 07/10/2021

Arrived on site for refrigerator that has LEDs out in the freezer and refrigerator. Inspected unit and work area. Confirmed customers complaint and found the freezer module out in the refrigerator modules flickering. Replace the freezer module and tested the unit. All lights came on and were working as designed. Call complete..

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LR5EW3

Near McGregor, TX 76657

Jonathan M

Job Details: 07/10/2021

Arrived on site for a refrigerator that?s not cooling the refrigerator or freezer sections. Inspected unit and work area. Found ice buildup in the evaporator section. Checked resistance through the defrost bimetal and found it open even though it was covered with frost. Replace the defrost heater and tested the unit. The unit began working as designed. Call complete.

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Waco, TX 76711

Jonathan M

Job Details: 07/10/2021

Arrived on site for a Range that won?t ignite the front left burner. Inspected unit and work area. Confirmed customers complaint and found the left front igniter not even trying to ignite. Replaced igniter and tested unit. The unit began working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Lorena, TX 76655

Jonathan M

Job Details: 07/10/2021

"Arrived on site for arrange that will heat the call top burners or the oven. Inspected unit and work area. Removed the oven from the wall and tested voltage at the terminal block. Found no voltage on one of the sides. Found the power plug not plugged in all the way and as soon as he plug was plugged in fully, the unit began to work as designed. I advised the issue was either with the plug not being fully plugged in or it was a voltage issue inside the home.