"Arrived on site to inspect dryer door not staying closed. Upon further inspection, I found the door hinges had been bent outwards. I adjusted the hinges and tested the door and it is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow using my vent tester and found the unit failed 2 tests for bad airflow. Removed the back panel and tested the element, cutoffs, fuse, and thermostat and found the thermostat and element bad. Removed and replaced the element and am ordering the thermostat. Scheduled return service for 08/18/22 and unit will be in model apartmentsee ATTENTION NOTES. No lint observed during service.; ordrng 1 WP3387134 (Thermostat)"

"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11567348 (Main control)"

"Arrived on site to inspect range with no power. Upon further inspection, I tested voltage at the wall and got 243 volts. Tested voltage at the terminal block and got 243 volts. Tested voltage at the control and had 243 volts. I found the control is bad. Ordering main control. Office to schedule return service due to the availability of the part.; ordrng 1 W11583303 (Main control)"

"Arrived on site for cooling complaint in fresh food section. Ran diagnostics weak air flow,thermistor reading off to refrigerator temp gauge diagnosed defective thermistors. Removed cover defrosted evaporator replaced cover assembly,reassembled unit changed defrost setting to basic.

"Arrived on site for oil on fresh food evaporator and loud odd noise from 3 way valve. Removed evaporator installed a new fresh food evaporator,removed filter drier while scouring the cap tube to be removed the 3 way valve cap tube snapped at liner. Attempted to remove cap tube from liner with no success,called tech support sent pictures to tech support per tech support whirlpool will contact customer Sr#7734359107"

"Arrived on site for no cool. Pierced low side pressure reading -20 installed a service valve,pressurized system faint hissing noise in compressor compartment checked condenser weld joints found noise coming from around heat exchanger,wiggled cap tube noise appeared to increase gave cap tube a slight tug and found broken cap tube called tech support sent picture to tech support. Per tech support unit whirlpool will contact customer SR#7734356074; used 1 W11506635 (Access valve) from stock"

"Arrived on site for cooling complaint in fresh food section,damper open good air flow,freezer cooling correctly,attempted to enter diagnostics main control kicking out of diagnostics and not entering diagnosed a defective control board. Replaced control board ran diagnostics passed changed defrost setting to basic.

Arrived on site. Found icemaker running through a double fill diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed.

"Arrived on site for no lights. Diagnosed a defective led module,replaced freezer led module all leds working as designed"

Arrived on site for door issues. Found right side door not closing properly adjusted right side door hinge and bracket tested door operation good.

Arrived onsite for ice maker not producing ice properly. Upon arrival inspected unit. Found ice maker not completing full harvest cycle. Tray would not fully harvest then fill causing an overfill and chunks to form. Ice tray stuck in position. Replaced ice maker. Ran test 44 and harvest did complete. Unit is now functioning properly. Job complete

"Arrived onsite for dishwasher not heating properly. Upon arrival inspected unit. Customer stated dishes were coming out wet and was not used to that on previously owned dishwasher. Viewed recently completed load. Found water on plastic containers and utensils. Ran test to insure heating element is functioning. No error codes and element did energize. Instructed customer on water temperature, use of rinse aid, placement and material use. Unit is operating as designed."

"Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. When checking unit found unit not secured/ anchored properly with hardware. Positioned unit for testing. Unit powered up, had no error codes and passed all testing. Appears to be that when the door is trying to be opened the whole unit leans forward and is tugging on the electrical connections. Not was not installed properly needs mounting hardware . Notified customer that the installation company will need to resolve the issue as the machine is functioning properly. Job complete"

"Arrived onsite for dishwasher with flashing lights. Upon arrival inspected unit. Found power off. Powered unit and tested. Ran diagnostics and found stored error code 8/4, 10/2 , 8/2. Inspected overflow tray. Cleared codes and tested. Diagnostics cycle passed. Ran normal cycle. Normal cycle running without issues. Did notice suds in the bottom of the tub. Unit hay have have over suds condition lead into the overflow tray. Instructed customer on detergent use and rinse aid. Ran express wash to clear residual detergent. No leaks present at this time. Job complete"

Arrived onsite to replace faulty heating element under special Project S17304. Replaced element and tested. Unit is functioning properly. Customer has second dishwasher that needs service as well. Creating separate work order. Job complete

"Arrived onsite for refrigerator door not sealing properly. Upon arrival customer said unit had multiple issues. Air was blowing through door area and the UI was glitching. Customer had video showing each instance. Inspected unit and could not find any signs of gaps or air leakage in door or seal. Claims air was blowing and making the flames on the range flicker and wave. Also found no signs of excessive frost buildup in the cabinet that would have suggested any air leakage. Check UI and is responsive. From the video appears customer was in test/diagnostics mode, not options mode for filter reset. Called tech line for assistance. Provided SR#7734300441. Could not duplicate any issues during visit. Unit is functioning as designed. Tech line suggested referring customer to customer service. Job complete"

Arrived onsite for dishwasher making noise. Upon arrival inspected unit. Customer stated it sounded like spray arm was not spinning properly. Inspected loading. Found recently completed load had oversized lid that was impeding the arm. Instructed customer on proper loading to insure are could rotate freely. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite for range flame distortion. Upon arrival inspected unit. Tested and found all burners igniting and burning properly. Did not see any issues with flame height on any burner. Customer stated flames dance while the air is on. Notified customer that humidifiers and AC vents can cause flame distortion or discoloration affecting air gas mix or burning impurities. Customer also stated took over 20 min to boil a pot of water. Called tech line for assistance. Sent tech pictures of flame and recorded normal operation. When asked about boiling water tech explained, 2.5 quart @ 70 degrees will take about 20 min to boil. Provided #7734352408. Unit is functioning properly. Job complete"

Arrived onsite to service another appliance and found this unit falls in service pointer for special project S17304. Will need to order and replace heating element. ###. ; ordrng 1 W11537778 (Heating element)

Arrived onsite for dishwasher blinking lights and not starting a cycle. Upon arrival inspected unit. As soon as unit was powered the indicator light would blink 6/1 error code. Tried clearing but would not. In normal mode UI was not responsive . Put in diagnostics and in test one buttons would respond. Unit would then revert back to blinking. No communication from ACU. Ordering control and UI for repair. ### ; ordrng 1 W11410065 (Control) and 1 W11412299 (Latch) and 1 W11416788 (Panel/UI)

Arrived on site for dryer making loud noise. Upon arrival confirmed complaint and sound. After further testing I found blower wheel broken causing noise. Replaced blower wheel the. Tested unit. Found noise gone and dryer functioning as designed. Call complete

Find on site for refrigerator not cooling. Upon arrival confirmed issue and found a minor differences you still occurring. After further testing found the control in RC thermistor had failed. Replace both parts reassembled unit after clearing all ice and inform customer to give it 24 hours to stabilize the temps.

Arrived on site for refrigerator freezing items on rc side of unit. Upon arrival confirmed complaint found rc thermistor failing to give accurate resistance readings. Replaced thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for dishwasher Not cleaning well. Upon arrival confirmed complaint and found f4e3 in diagnostics. Found motor failing to run with a full power supplied replaced sump asm. Reassembled and tested unit. Found no leaks during tests. Call complete

Arrived on site for dishwasher neeeding new element per SP W11540964 - Special Project S17304. Upon arrival confirmed issue and replaced element.found no leaks during tests. Call complete

Arrived on site for refrigerator not making ice. Upon arrival customer stated they had resolved issue and tried contacting whirlpool to cancel service. No fees collected no service preformed call complete

Called customer regarding dishwasher and element repair. Customer instructed element had already been replaced with correct styled in previous repairs. Call complete

"Arrived on site for dryer not heating correctly. Upon arrival confirmed issue. Found element, fuses, & stats all functioning within required specs. Found unit had clog in venting causing extended dry times. Found unit needs dvc to correct issue. Over all unit is functioning as designed. Instructed customer on dvc process. Call complete"

Arrived on site to inspect refrigerator not cooling. Moved unit away from the wall and found that the start relay was burned up. R/R start relay and powered unit. Operational test good. No leaks observed during service.Payment ref# 4532762680

"Arrived on site for dishwasher, inspected unit and work area. Gained access to the heater element to replace it with the new and improved one. Tested unit and its now operating as designed, no leaks where observed during service. Job completed."

Arrived on site to inspect oven door damaged during installation. Door is warped and needs to be replaced. R/R door transferred components from old door to new one and the device is operating as intended.

"Arrived on site for dishwasher, inspected unit and work area. Found friction pads for the door ripped. Replaced both pads and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived to inspect the front burners putting out an excessively large flame. I found that the orifices were in the wrong place and needed to be switch. I switched them and the unit began operating as designed. No leaks observed during service.

Arrived to inspect range front left burner not igniting. I took apart the front cover and found the the harness that connects to the igniter was unplugged. I plugged the harness in and tested and the burner igniter began working as intended. Operational test good. No leaks detected.

"Arrived on site to test until for buttons not working on console and adjustment knob not changing. Replaced main control, console and display controls. Confirmed parts covered under warranty. Unit is now working as designed.

"Arrived on site to inspect frost build up in FC. FC temperature 3?, RC temperature 26? unit set to MFG recommended temperatures. I found that the FC was collecting frost near shelf rails, but I did not find any air gap openings in FC. Unit was tilted forward due to installation. Cleared ice from FC and realigned unit for better seals. I inspected the Freezer door and the door was sealing properly. Checked door gaskets and no tears were observed. Removed evap cover to inspect for ice build up and found no excessive ice build up on evaporator. Operational test good. No leaks observed during service.If issue persists we will have to order evap motor."

"Arrived to inspect refrigerator not dispensing water. CX reports that ice maker is still producing ice, but the water dispenser has stopped working. RC temp 25?. Unit was set to 33?. Adjusted unit to MFG recommended temperatures. called tech line and spoke with Travis SR#7734353799 and explained the situation of the water line freezing for the second time, he recommended to use perma gum to seal and the water line inlets and around the icemaker fill tube. Removed water line from cabinet and inspected for any splits and it was good. Removed ice build up in the line and reinstalled. I then tested unit and its now dispensing water as designed. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater and replaced with new and improved one. I then IEntered in diagnostics and then tested, unit is now operating as designed. No leaks where observed during service, job completed."

Arrived on site to test unit for not completing wash cycles. Rand normal cycle and found in sense mode unit attempted a couple times to rotate tub but failed(had full load of towels). Replaced bad run cap unit now appeared to run as designed but not filling properly. Replaced valve assembly and control as a precautionary. When attempting to test again whole home lost water so unable to run diagnostics cycle. Advised customer to test and monitor. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed sump and motor. Replaced parts, unit working as designed. No keka detected. Job complete."

"Arrived on site to test unit for flames too high on front two burners and slight hissing sound from LF burner. Inspection conversion was done correctly. Replaced orifices and adjusted flames, tested unit, unit working properly. Found AC air register above range pushing gas to back side of burner when on. No leaks detected. Job complete."

"Arrived on site to test unit for only showing 2 mins and shutting off afterwards. Found customer was pressing drain but when powering on and drain was running for 2mins. Advised customer to either press desired wash setting to wake unit up or press start button then select cycle. Ran diagnostics, unit working as designed. No leaks detected.

"Arrived on site to test unit for leash stuck underneath agitator. Removed leash, unit is working as designed. No leaks detected.

"Arrived on site to test unit for not cooling properly and no ice production. Found what appears to be a restriction in evap as frost pattern not ideal or complete through evap. Recommend replacing compressor and installing dye drier, access valve and running nitrogen through system to rule out internal leak. Ordering sealed system components. ###. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for excessive shaking, tested unit found broken leveling feet and the cabinet is damaged will not be able to fix the issue without replacing the cabinet, cabinet is considered a cosmetic part and unit is past its 30 days, provided customer with whirlpool customer service number, if customer gets concession, we will need to order cabinet, badge and feet, at this time job complete"

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater,tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for burning smell, tested unit found all components running properly, heated unit to 400, no unusual smell detected, heating element is cycling properly, customer also stated that unit will no turn off on console sometimes, provided customer with Wi-Fi team number, advised customer to call and have them upload proper update, advised customer that unit is safe to use and what ever smell they were smelling is no longer there, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for damage to cooktop, tested unit found multiple scratches, replaced cooktop, tested unit, all burners are igniting, job complete"

"Arrived on site to replace previously diagnosed UI, replaced console powered on unit, heated to 350, no errors are returning, advised customer that if error comes back, a control will need to be replaced as well and there will be extra charge, unit is running as designed job complete"

"Arrived on site to inspect wall oven temps off 40 degrees. Upon further inspection, the customer advised that they recently had their yearly inspection and was told the unit oven temps are 40 degrees too hot. I placed he unit in diagnostics showing error code F6E4 and the unit is connected to wifi. When I went to replace the main control, per error code, I found I had the wrong part packaged in the correct packaging. I advised the customer and am ordering the main control and scheduled return service for 08/22/22. ; ordrng 1 W11261167 (Main control)"

"Arrived to inspect noise. I found the noise was intermittent and isolated it to the safety label on the power cord. I removed the label and tested and the issue was resolved. During inspection, I found the FC door starting to warp and it is likely the gasket will not seal in eventuality. The right RC door gasket was torn and will require replacement. Office to order FC door and RC door gasket and contact the CX to arrange return service. Operational test good, no leaks observed during service. ; ordrng 1 W11435351 (FC Door, SS) and 1 W10830274 (RC Door Gasket)"

"Arrived to inspect broken hinge. I found the lower guide and timing arm had broken and removed and replaced the hinge assy. I aligned the door and tested. Operational test good, no leaks observed during service.

"Arrived to inspect unit not responding to commands and entered service test mode, F5E1 and F8E1 codes stored. I had slight difficulty getting the unit to respond to commands and after wiping the controls, the issue was greatly reduced. The unit completed service test mode with all functions present and did not generate any errors during testing. The door had a slight contact on the left side and after light adjustment to the left leg, the issue was resolved. Operational test good, no leaks observed during service.

"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the water dispenser and found no water would dispense. Customer had a reservoir/filter head on hand so I removed and replaced the part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test u it for water leak, tested unit found gasket not sealing properly, replaced gasket, ran unit for 15 minutes, no leaks detected detected, unit running as designed job complete"

"Arrived on site to inspect refrigerator not dispensing water and ice maker not working. Upon further inspection, the customer advised that the unit hasnt dispensed water or made ice in a few years. I tested the ice maker and it failed to call for water. I removed the reservoir cover and found dark spots in the reservoir tubing that appeared to be mold. Tested the water dispenser and the valve failed to open. I removed and replaced the ice maker, dual valve, filter head/reservoir and filter and tested the unit and it is operating as designed. I recommended that the customer purge the water dispenser for at least 1-2 gallons and dispose of the first 2 batches of ice. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for no drain, tested unit found drain pump ceased, , replaced pump tested , unit is now draining properly, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in harvest position, and error code for lost home position, replaced ice maker, tested unit unit now functioning properly, completed test 120 and filled with water on test 97, no leaks detected job complete"

"Arrived on site to test unit for F8E4, tested unit found water in float switch pan, customer stated that unit was running fine and one day water started leaking and error showed up, after couple day they plugged it in and no issues or leaks after they ran it, emptied pan put unit on normal wash, inspected unit, could not find any leaks, possibly during operation something restricted spray arm from spinning causing water to be forced out of the dishwasher but since it only happened once advised customer to run it and monitor, if issue returns to call use back, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for ripping clothes, customer stated that unit is not filling with enough water, tested unit found unit is filling with proper amount of water, inspected agitator and found working as designed,nothing that the clothes can catch on, put unit through diagnostics, all components tested good, advised customer to load clothes properly per owners manual and dont wrap around agitator, customer switched from front loader and was not aware on proper functionality of unit, no leaks detected job complete"

"Arrived to inspect noise. The CX played a video of the issue and it was clearly squealing during agitation. I inspected the gear case are and found signs of oil leaking from the gear case and the inside of the chassis had oil residue as well. I removed and replaced the gear case, slider and rotor, re-calibrated and tested. Operational test good,no leaks observed during service."

"Arrived on site to test unit for frost buildup in freezer, tested unit found gasket not sealing properly in FC causing everything to frost up, molded gasket all is sealing good now if issue persists will need new gasket , at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not washing, tested unit found wash motor not engaging, replaced wash motor, tested u it unit now running as designed no leaks detected job complete"

"Arrived on site to inspect oven getting too hot. Upon further inspection, the customer advised that when they use the oven, the cooktop, control panel and oven knobs get too hot. I tested the unit in bake at 350 and advised the customer that the oven vent is directly under the control panel and vents out onto the cooktop. I advised that there is no repair for this as thats the way it was designed. Following service pointer #W10917778, I placed a strip of insulation (from van stock #W11025151) inside the door at the top of the outer door glass as instructed in the service pointer. Tested the cooktop and all burners are operating as designed. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

"Arrived on site to test unit for leaking tub, tested unit found leaking from top corner, replaced tub, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the condenser fan and hv control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to instal previously diagnosed and ordered part. I envied and replaced the faulty UI assembly and corrected the factory wifi programming. The unit worked as designed and tested as expected. Steam dryer, no leaks detected during service."

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI kit and both the emitter and receiver for the ice bin. The unit properly registered the absence of ice and passed all other ice production tests. FC temp was 10 and is likely ok and was in the middle of cycling. No leaks observed during service. Operational test good.

"Arrived on site to test unit for no fill, tested unit found drain pump connection broken off, will need drain pump to fix issue ordering part ; ordrng 1 W10876537 (Drain pump)"

"Arrived to inspect ice maker issue. The ice maker showed signs of overflow and had dripped down into the bin housing, causing the output shaft cover to beak off. Both doors require upper and lower closers and I removed and replaced the ice maker.. No leaks observed during service; ordrng 1 W10876198 (FC Lower Cam) and 1 W10500000 (RC Door Hinge/Lower Cam) and 1 WPW10248015 (FC Door Cam) and 1 WPW10248011 (RC Door Cam) and 1 WPW10293212 (Chute Assy)"

Arrived onsite for refrigerator with ice production issues. Upon I found the temps in Ice box temps at 12* I performed a harvest test and found that the ice maker would not harvest. I then checked the door harness and found that the harness had separated (see pix) I then replaced the harness and tested unit and found unit operating as designed (harvesting and filling with water as normal).; ordrng 1 WPW10296857 (BIN-CNTLVR D2C)

"Arrived onsite for microwave panel not functioning. Upon arrival inspected unit. Found unit keypad is responsive to touch. The unit does actually function/heat, but no display. The display is receiving power. Will need to order and replace the display control. Ordering display for return. ; ordrng 1 W11333816 (Display)"

Arrived on site to test unit for both front burner not igniting and flame to high and yellow. Found left front burner warped and orifice holder warped. Ordering both front burner heads and left front orifice holder ; ordrng 1 W10552128 (Orifice holder right front)

Arrived onsite and customer advised of wanting dryer cabinet cleaned. And long dry times on sensor dry. Vacuumed out dryer cabinet and lint trap housing from front access. Returning with parts in event of repair needed upon return. ; ordrng 1 WP3406653 (Sensor harness)

Arrived onsite and found unit weeping through valves and slowly filling the tub in standby ; ordrng 1 WPW10247306 (Valve)

Arrived on site for refrigerator needing ss repair. Upon arrival installed required parts. Pulled vac and recharged system. When unit was restored with power I found compressor defective and failing to run ; ordrng 1 W11580057 (Compressor) and 1 Needalr600equiponreturn and 1 Nitrogen

Arrived on site for washer needs previously diagnosed parts. Upon arrival made repairs. Found washer still failing. Called techline and spoke with Ed sr#7734282318. After running further tests with techline we found slow degradation within main harness. Techline instructed we would need to return with new main harness. ; ordrng 1 W10843660 (Harness)

"Arrived on site for a washing machine that would not fill properly during a cycle. The customer stated that the unit will put a small amount of water in at the beginning of the cycle when sensing, but when going to wash no water came in. At this point the tub would just slowly spin and nothing else. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill and F7E0 for power failure. I cleared the error codes. I then ran a diagnostics cycle and manually activated each component to find all running as designed. We then filled the unit with clothes and ran a casual cycle. I was able to replicate the failure as the customer described. While trying to fill I checked voltage to the valve and found it good but no water was coming through. This indicates a faulty valve. I also gained access to the bottom of the unit and found a significant amount of gearcase oil. This also indicates a failing gearcase. I installed the valve and test the unit with the same steps prior. The unit is now working as designed with no leaks present at the end of service. The return tech to install the gearcase ordrng 1 W11393685 (Gearcase) and 1 WashplateRemovalTool (Washplate Removal Tool)"

"Arrived on site. Ice not dispensing,found coupling on shaft slipped,found ice bin shaft teeth and washers removed from bin,ice clumping . Will order a new ice bin,icemaker cover and shaft ; ordrng 1 WPW10504754 (Cover ice) and 1 WP2318082 (Shaft) and 1 WPW10395656 (Ice container)"

"Arrived on site and inspected refrigerator and found fresh food ceiling light and right hand side deli light are out. Replaced control board diagnosed by previous technician and fresh food ceiling light is not working. Replaced right hand side deli light and it is also working properly. All interior lighting is now working properly, took a picture, job complete

"Arrived on site and inspected dryer and found door switch is broken. Sent a short video to KB service management. Also removed rear panel of dryer and confirmed incoming power is good and all parts check good. Belt is good. Will need door switch to verify that motor will run and timer is working.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and the fans operating but compressor not. I placed the unit in diagnostics and tested in test 4 and could hear the compressor try to kick on, but would just shut down. I replaced the start device with a tester start device from my van stock and the unit continued to fail. Cycled power to the unit and tested amp draw to the compressor and got 8.01amps then the compressor shut down again. I am ordering the compressor, evaporator, access valve, UV dye drier, CNOTE-3HR JOB and office to order lokring(s) kit and schedule return service. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11574734 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (OFFICE TO ORDER LOKRINGS) and 1 W11598434 (Evaporator)"

"Arrived onsite to replace previously diagnosed parts. Replaced compressor. Pulled vacuum and held. Charged unit per spec and ran unit. Upon startup compressor made loud winning sound and cut off on overload. Compressor pulling 16 amps, then 8, then cuts off. Called tech line for assistance. Tech diagnosed bad new compressor. Locked. Provided SR#7734346157. Recommends ordering compressor again. Customer will be contacting Whirlpool. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv dryer) and 1 W11504431 (7-5)"

"Arrived on site for front right burner not igniting. I inspected the unit and work area. I found the burner head misshapen and the burner intermittently sparking. I replaced the burner head, spark module and ignitor. I reassembled the unit and tested. It is now igniting as designed. I am ordering new bezels as the original ones have come loose. The office will reschedule.; ordrng 5 W10853046 (Bezels)s"

Arrived on site for a washing machine still not working properly after the last repair. The customer stated the unit will fill to an exceedingly high water level even when not on high water. They also found the unit will not spin properly and seems to almost get locked up. This occurred on the first cycle after the repair. I put the unit into diagnostics mode and found stored error codes F7E3 for motor drive over current and F0E2 for oversuds. I cleared the error codes. I then manually activated the high spin and a diagnostics cycle to find it ran through as designed. I gained access to the bottom of the unit and found the ordered motor was not installed. I ohmd out the stator and found it read 26.5 which is more than double what it should be indicating a bad motor. Due to this I am ordering the rotor and stator to install. I also ohmd out the water level sensor harness and found it open. Due to this the valve assembly will need to be installed again. I am ordering the parts and the office will need to reschedule. No fee collected due to being under warranty.; ordrng 1 W10754161 (Rotor) and 1 W10754158 (Stator)

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Confirmed the customers complaint and test of the unit. Found the UI glitching and registering other buttons pressed when pressing certain options on the board. Once I was able to get the unit into a diagnostic test, found the slider underneath the unit had broken causing the unit not to be able to spin. Ordering both parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10734521 (Slider) and 1 W11478526 (UI)"

Arrived on site for dryer not starting. I inspected the unit and work area. I tested the voltage to the unit and found good voltage. I out the unit into a timed dry and found the unit coming on. I found the unit opening the water valve during a timed dry when the unit is not set to steam or wrinkle free. I am ordering a new control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11565021 (Acu)

"Arrived on site to test unit for noise and no cool, tested unit found PO flashing on UI, customer stated that it comes on every 30 minutes and unit shuts off, found FC and RC evaporators frozen over, do to the issues with this unit will need to replace, evaporator fan with harness for FC and RC, RC drip pan, UI lights are faded out and was not able to run any diagnostics on the unit, UI will need to be replaced, deli UI, LED control, control board and power supply board , will need 2 hours on return visit office to get authorization and reschedule ; ordrng 1 WPW10624574 (Power supply board) and 1 W10804160 (Control LED) and 1 W11457241 (Drip pan) and 1 WPW10248595 (Damper) and 1 W10316760 (FC thermistor) and 1 WPW10677119 (Deli UI) and 1 W11387384 (UI)"

"Arrived onsite for a washer with a loose agitator. I found the agitator fine. I found the tub had jammed itself under the rear panel cutting the tub ring because the unit had been dropped and the back rear bottom frame spot welds were broken. The cabinet, tub ring, feet, and suspension need to be replaced. Ordering W10596395 CABINET ASM-SERVICE, WHI, W11213957 FEET-LVLNG, W11550886 TUB RING, & W11217817 SUSPENSION. Office to RS.; ordrng 1 W10596395 (CABINET ASM-SERVICE, WHI) and 1 W11213957 (FEET-LVLNG) and 1 W11550886 (Tub ring) and 1 W11217817 (Suspension)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found both compartments above average temperature, but still cooling. Found evaporator compartment completely frozen. Ran diagnostics and could force a defrost. Heater is energizing. Unit is having defrost circuit issues. Ordering and replacing control and defrost sensor. Customer to have unit unplugged 48 hrs before next visit. ; ordrng 1 W11546690 (Control) and 1 W11546681 (Evap harness)"

"Arrived on site and found saved error code for motor fault, ran diagnostic cycle and found agitation and spin is working properly. Set washer into a drain and spin and it will not progress. Will need to replace control, lower harness, capacitor and motor; ordrng 1 W11502823 (Control) and 1 W11222082 (Motor) and 1 W11227944 (Capacitor) and 1 W11376227 (Lower harness)"

Arrived onsite for refrigerator not dispensing ice. Upon arrival found that unit was not making ice. Dispenser components are functioning. Ran test and found frozen fill tube. Could hear valve energizing but no water. Thawed line and tested. Ice maker now receiving water. Checked harness fill tube heater and found high resistance. Notified customer to monitor ice production. If fill tube heater freezes again the fill tube heater has failed. Heater is not replaceable. Customer would need to replace freezer door.

"Arrived on site to install previously diagnosed parts. Installed the Main control and tested, unit is now operating as designed. No leaks where observed during service.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error codes F7E5 & F3E2. Cleared the codes and continued with testing. The unit filled with water but when the unit was to spin, it would not get up to proper speed. I cancelled testing and tilted the unit back and found gearcase oil on all four panels, the rotor and drain pump. When I went to remove the rotor, I found the rotor bolt loose and the rotor had dropped down slightly not making contact with the slider. Once I had the rotor removed, I found a large amount of gearcase oil on the underside of the rotor, clutch and the slider and the slider teeth were stripped (photos). Unit left unplugged for safety. No water leaks observed during service, job completed."

Arrived on site for no gas to unit . Unit is sparking . Gas valve under counter is turned on . Pulled unit out and found second cutoff turned off . Turned open second valve unit is now igniting . No gas leaks detected at time of service.

"Arrived on site to test unit for not washing, tested unit found stripped hub, customer accepted, replaced hub but stated to customer that the gear case shaft started to rust, advised customer that repair will make washer operational but he will need to replace gears case in the future, ran diagnostics test its now agitating and spinning, no leaks detected job complete"