Service History 340

Near Austin, TX 78725
Matthew
Job Details: 12/07/2020
DRYER MAYTAG MEDC400VW0 "Arrived onsite for dryer not turning on. Upon inspection found failed fuse and element. Replaced fuse and element, tested unit and unit is functioning properly. Job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/07/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to inspect dishwasher for drain error code, upon inspection found error code present and blocking use, ordering pump. Office to reschedule ; ordrng 1 W11035709 (DRAIN )"
Near Temple, TX 76502
Jonathan
Job Details: 12/07/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for a dryer that’s taking 2 to 3 cycles to dry clothes. Inspected unit and work area. Tested the dryer using the airflow meter and found the unit not been letting air out properly showing it was bad for all dryers. Removed the vent hose from the unit and tested it again. The meter read that the airflow is good for all dryers indicating an airflow sue within the vent. Could not find any restrictions at the ground level. Tested unit again with the vent hose back on and had poor airflow circulation for all dryers show up again. Advised customer to have their vents cleaned. Unit is working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 12/07/2020
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on site to install previously diagnosed main control board due to an F1E for error code. Upon installing new main control and reassembling the unit I was able to verify and run the microwave for a quick one minute heating test using water and was able to confirm that the unit is now functioning as designed with no issues before during or after the call. Call complete
Near Austin, TX 78732
David
Job Details: 12/07/2020
DISHWASHER GE GDT655SSJ5SS "Arrived on site to diagnose dishwasher that is dripping during wash cycles. On arrival spoke with customer who says that the unit drips from the center of the door area after spray arms have been running. Insulation in the door is wet. Checked the inside of the door and found the vent cap is extremely loose, and it looks like water is running through the vent cap threads due to loose cover. Tightened cover and ran unit for 15-20 additional minutes. Did not get any water drops while I was there. The insulation still has some dampness to it, but nothing excessive anymore. Leak appears to be resolved by tightening the vent cover and sealing that gasket. If issue persists we should bring back vent and seal, vent cap, and any other vent parts. Also a soap dispenser. All appears to be working as designed at this time.
Near Killeen, TX 76542
Cliff
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ00 Arrived on site to diagnose a refrigerator that is building ice in the freezer compartment. Tested unit and found large crack on left side of freezer liner causing air leak. Liner is swelling due to moisture and preventing proper closing of freezer door adding to air leak issue.
Near Killeen, TX 76542
Cliff
Job Details: 12/07/2020
WASHER WHIRLPOOL MVWB855DC4 Arrived on site to replace console for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Rogers, TX 76569
Tyler
Job Details: 12/07/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer not spinning the clothes out all the way. Upon further inspection and entering diagnostics I found an F2E1 error indicating that the UI had a stuck button and the customer did state that it one point she would try to hold the button down and it would not turn on. At this point and then ran a diagnostic check and found that the UI was receiving in proper voltage through the circuit is a circuit was completing back to the main control the main control is not reading the input properly from the UI consul. I then ran steps eight and 12 to ensure that the unit was draining and spinning as designed and in conjunction with one another and found that it would spin on high medium and low. I then ran a normal setting on drain and spin and found that the unit was still spinning on its own as designed. S
Near Belton, TX 76513
Tyler
Job Details: 12/07/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site for refrigerator not cooling properly after previously repaired sealed system. Upon arrival I first checked the pressures within side the unit after checking for any kind of leaks but could not find any sign of any of the prior welds or Evap coil leaking. I have to checking the low and high side pressure I found the low side was sitting at -8 and the high side of sitting at 100 psi. I’ve been top unit off with a little bit more Freon and made sure that the pressures were exactly at zero psi and 125 psi for the low and high side and then waited another 30 minutes to verify the pressures are not going down and inform the customer that we would call them first thing Monday morning to verify that the unit was working over the weekend as designed.
Near Killeen, TX 76543
Cliff
Job Details: 12/07/2020
DRYER MAYTAG MEDB755DW2 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed heating element. Replaced element and tested unit. Found all is functioning properly at this time.
Near Harker Heights, TX 76548
Jonathan
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KFIS27CXBL0 Arrived on site for a refrigerator that is leaking. Inspected unit and work area. Found freezer evaporator leaking water into the freezer section and onto the floor due to a clogged drain hole. Found a clog in the drain tube in the back of the unit. Remove the clog and defrosted freezer section.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and inspected dishwasher and found customer is experiencing it not drying. Found heating element connector to control board is loose on one wire and after resetting ran a diagnostic cycle and confirmed it is now heating properly. Recommended that customer add rinse aid to the dispenser for pest drying results. Job complete
Near Waco, TX 76712
Jonathan
Job Details: 12/07/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for a washer that’s making a grinding sound. Inspected unit and work area. Customer advised that they had another company come out and say the third issue is with her basket and gear case. Tested unit and found the basket is separated from the inner spline that sites on the gearcase. Due to this issue, the unit will need a new basket, tub, filter, hub, gear case, and agitator for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11219115 (OUTER TUB) and 1 W11455453 (GEARCASE ) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter)"
Near Austin, TX 78748
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Georgetown, TX 78628
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator continues to making noise and freezer losing temperature. Performed diagnostics mode and tested defrosting sensor. Found thermistor and defrost sensor passed. Tested evaporator fan. Called techline and talked to Andrew (SR#7729031649)Check df sensor harness. Found harness still under Appliance Express warranty. Replaced and zip tie to evap harness. Performed diagnosed mode and tested operation. All tested good, no water leaks detected."
Near Salado, TX 76571
Tyler
Job Details: 12/07/2020
DISHWASHER FRIGIDAIRE FGHD2465NB1A
Near , TX 78738
Robert
Job Details: 12/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of handling fell off. Replaced bracket and reconnected handle.
Near Copperas Cove, TX 76522
Al
Job Details: 12/07/2020
DRYER ROPER REX4635EQ2 "Arrived to inspect dryer not heating.Checked all fuses, element, timer and found the L2 wasn’t secured to the terminal block and had a screw missing.I repaired the issue and unit began heating again.Job DoneIssue was not related to previous repair"
Near Austin, TX 78717
Lou
Job Details: 12/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave issues. Upon further inspection, the customer advised that the unit is making a noise and air is blowing out the front of the unit. I pulled the unit from the cabinets and found the damper door bent and not secured to the mount properly and not opening fully allowing air to blow out the front of the unit. I adjusted the damper door and tested and it is opening all the way now. Once the unit out back in its place, retested and it continues to operate as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/07/2020
COOKTOP JENN-AIR JEC9536BDB "Arrived on site to inspect cooktop for cracked glass, upon inspection found the glass cracked. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the door drooping, found no bends in door, ordering lower hinge, office to reschedule ; ordrng 1 W10806865 (HINGE )"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OK UNIT IS NOT COOLING IN FRIDGE SIDE- GETS COLD THEN IT GETS WARM AGAIN- TEMP FLUCUATING- FRZR IS OKFound frost on evaporator cover. Removed cover and found build up across entire evaporator and heavier build up at the bottom of evaporator. Inspected drain tube for a proper seal and it was good. Used steamer to remove frost build up over evaporator. Removed FC thermistor and tested faulty at 2.96. Installed new FC thermistor wrapped with foil tape and secured with a zip tie. New thermistor tested at 13. Marked faulty thermistor
Near Riesel, TX 76682
Jonathan
Job Details: 12/07/2020
REFRIGERATOR FRIGIDAIRE FGUS2642LF2 Arrived on site for a refrigerator that’s leaking from the water valve that feeds his icemaker. Inspected unit and work area. Customer advised he’s already looked at himself and that it’s dripping from the actual valve on one of the seams. Replaced valve and tested unit. Found inlet water hose leaking water but the valve itself not leaking any water. Advise customer to get a new inlet water hose and unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Justin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher with stoppers easily falling off of rails. Upon further inspection we found the rails needed slight adjusting which were causing stopper to fall, but were not needing replacement. Adjusted track and reinstalled stoppers and unit began working as designed. Call complete."
Near San Marcos, TX 78666
Jacob
Job Details: 12/07/2020
WASHER WHIRLPOOL MVWC415EW1 Arrived onsite for unit making noise during spin. Tested unit. Heard noise during spin. Found that gear case will need to be replaced and possibly more let customer know.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not selecting options, found no issues at the time but customer stated it’s intermittent, ordering console. Office to reschedule ; ordrng 1 W11128034 (CONSOLE )"
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/07/2020
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop for not lighting correctly. Upon inspection found the flames orange, customer had humidity machine, instructed customer on proper use. Complete"
Near Manor, TX 78653
Matthew
Job Details: 12/04/2020
WASHER MAYTAG MVWB765FW0 "Arrived onsite to replace previously diagnosed parts. Replaced housing. Tested unit in auto cycle and all passed. Tested wash cycle, and had no issues. Tested drain and spin, had no issues. Unit is functioning properly. No leaks present at this time. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found door is drooping and pegs are not interacting properly with switches, corrected lower hinge and door will not close properly. Also added interior touchup paint to several spots. Microwave is operating properly, job complete."
Near The Hills, TX 78738
Luis
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no ice. Checked bottom harness no wires damaged,ran diagnostics ice bucket switch passed,icemaker thermistor passed,ran harvest test,ice dumped to bin,harvest test passed,ran fill test passed. All functions and test for icemaker passed.
Near Austin, TX 78704
Leonardo
Job Details: 12/04/2020
RANGE KITCHENAID KGSS907SSS00 Arrived on site to replace igniter. Replaced part test unit and unit test good
Near Georgetown, TX 78633
Justin
Job Details: 12/04/2020
REFRIGERATOR GE PSHS6TGXBDSS Arrived on site to install previously diagnosed parts. Removed old filter housing and tube and installed new one. Tested unit and unit no longer made loud sound and water was dispensing. Unit working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW8620HC2 Arrived on job for complaints of clamp off bellow. Found clamp not attached fell off after previous repair. Put clamp back on and test.
Near Pflugerville, TX 78660
Andy
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL n/a Arrived on site for refrigerator light not working. Tested and inspected unit and found failed LED module in RC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
DRYER SAMSUNG DV42H5200EP/A3-01 Arrived onsite for the dryer not heating. During testing found that the heating element was no good. Installed new heating element and dryer tested good and is heating. Complete
Near Killeen, TX 76542
Tyler
Job Details: 12/04/2020
WASHER WHIRLPOOL LSQ9549PW5 Arrived on site for a washer needing a previously diagnosed timer to help advance it in cycles. Upon arrival I was able to disassemble and install the new timer I’ve been reassembled the unit and ran a few cycle test to verify that it was cycle on its own between filling agitation and the drain and spin. Unit worked flawlessly and transition between each setting as designed with no leaks before during or after repair call complete
Near Waco, TX 76710
Jonathan
Job Details: 12/04/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher but still not draining properly. Inspected unit and work area. Tested unit and found the drain pump not actually moving. Removed drain pump and third another obstruction at the drain pump. Remove the obstruction and tested unit. Unit is now working as designed. Call complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDF760SADM3 Arrived on site and inspected dishwasher and found wash motor has failed a new one will be needed to correct the problem; ordrng 1 WPW10671942 (Wash motor)
Near Round Rock, TX 78681
David S
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for icemaker not working and the lights coming on and off. I inspected the unit and work area. I found the unit with the lights on and the ice maker off. I tested the icemaker and it worked as designed. I did a fill test and the icemaker did not fill. I could hear the water valve open. I inspected the icebox facia heater and found it had good continuity, but no voltage when called for. I gained access to the control and found good voltage being supplied but no continuity to the fill tube heater. The fill tube heater is shorted out causing a power failure in then supply board. I am ordering the fill tube heater W11226501 to complete the repair. ; ordrng 1 W11226501 (FILL TUBE HEATER)"
Near Austin, TX 78759
David
Job Details: 12/04/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to follow up on dryer making noise. Ran unit and can hear what sounds almost like rubber slipping. Recommended we replace the belt and tensioner.
Near Del Valle, TX 78617
Matthew
Job Details: 12/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for broken handle. Handle was missing screws. Replaced screws l tested unit and unit is functioning properly. Job complete.
Near Austin, TX 78753
Andy
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not spinning clothes out properly. Tested and inspected unit and found failed inlet valve. Ordering needed part. Also ordering suspensions in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130239 (housing) and 1 W11130359 (suspension)
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Arrived on site to inspect dishwasher for not starting, upon inspection found the dishwasher started when correct contact was made, replaced strike and checked functions. Tested 3 times and wash started. Complete"
Near Canyon Lake, TX 78133
Jacob
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived onsite for unit only making full buckets on other days. Looked at ice maker. Looked like ice maker was in the middle of making ice but quit. Replaced ice maker. Let customer know to give time to make ice. No leaks at this time. Job complete
Near Waco, TX 76705
Jonathan
Job Details: 12/04/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for a dryer that won’t turn on. Inspected and tested unit and found unit buzzing when the push to start button was pressed but the dryer not moving. When the push to start button was released it would stop. Tested the unit by pressing this push to start and spinning the drum by hand. Found the motor assisting with the drum with the push to start button pressed. Unit will need a new motor for repair and will return with the push to start as well in case. Ordering blower wheel as well in case the blower wheel is seized onto the motor. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Hewitt, TX 76643
Jonathan
Job Details: 12/04/2020
MICROWAVE GE JVM1630WB001 Arrived on site for a microwave that’s not heating and is making a grinding sound. Inspected unit and work area. Placed a microwaveable cup inside the microwave and found the grinding sound immediately once the unit was turned on. Sound was indicative of a burnt out magnetron grounding on the wave guide or cover. Found no cover for this microwave. Disassembled unit and found burnt magnetron and what appeared to be arc marks inside the wave guide. I called GE tech line and spoke to Greg (File #04894662).
Near Round Rock, TX 78681
David S
Job Details: 12/04/2020
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site for oven not coming on. I inspected the unit and work area. I gained access to the oven bake ignitor and burner assembly. I tested the unit and found it coming on and heating. I tested the unit several times and every time it came right now. The unit is operating as designed. Job complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/04/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site to replace pump for ice machine. Replaced pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Killeen, TX 76542
Tyler
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site for refrigerator not making ice properly. Upon arrival I found that there was ice sitting inside of the trough of the icemaker but the icemaker had stopped harvesting for some unknown reason. Upon further investigation I was able to verify that the wiring harness assembly located at the bottom left of the door behind the kickplate was all intact and none of it was damaged. I did verify that the door switches as well as infrared boards and icemaker all receiving proper voltage and that is when I found that the left side infrared emitter was had a loose connection. I made sure connection was securely attached and As soon as I did the icemaker kicked on almost immediately. I then was able to test the harvest cycle and found the unit dumped ice and filled back up exactly as designed. I did inform the customer that if this happens again we will need to get approval for replacing the infrared Emitters on the left and right side. I also poin
Near New Braunfels, TX 78132
Jacob
Job Details: 12/04/2020
WASHER MAYTAG MVWB765FW2 Arrived onsite to replace part ordered by previous tech. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78759
Scott
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for door not sealing properly . Found door warping so top of door is not hitting cabinet correctly . Ordering fresh food door . No water leaks detected at time of service. Please call to set return .; ordrng 1 LW10599404 (DOOR FRESH WHITE ) and 2 PERMAGUMs and 2 WHITESILICONEs
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW5100HC0 "Arrived on site to inspect waSher for not starting, upon inspection found the water off as well as unit on a surge protector, turned on water and switched plug, all functions returned. Complete"
Near Burnet, TX 78611
Cliff
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to replace pump for washer. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Seguin, TX 78155
Noah D
Job Details: 12/04/2020
RANGE WHIRLPOOL RF366BXDW "Arrived on site to inspect oven for not heating, upon inspection found the lower element not heating, found no problem with broil, ordering switch and element. Office to reschedule ; ordrng 1 3169526 (SWITCH) and 1 661170 (ELEMENT )"
Near San Marcos, TX 78666
Noah D
Job Details: 12/04/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for scratching sounds, replaced gearcase and cam, all functions returned but screech was still heard. Ordering screw and motor . Office to reschedule ; ordrng 1 W10677719 (MOTOR) and 1 W11121786 (SCREW)"
Near Liberty Hill, TX 78642
Justin
Job Details: 12/04/2020
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to install previously diagnosed parts. Gained access to evaporator cover and replaced it with the new one. Unit now has proper seal in fresh food. Unit working as designed. Call complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MSD2732GRS Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found freezer temp at 0° in fresh Food temp at 38° also noted compressor and fans fully operational.
Near Austin, TX 78728
Andy
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/04/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for not starting, upon inspection found the range worked correctly when correct functions are selected, instructed customer on proper use. C
Near Austin, TX 78717
Tommy
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for F6E0 microwave control failure. Upon arrival found unit was under builder warranty through office. Found unit control failed. Turned unit off from breaker. Pulled unit replaced control. Put unit back into place. Turned unit on at breaker and tested.unit is operating as designed job completed.
Near Woodway, TX 76712
Jonathan
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator that’s making a noise continuously. Inspected unit and work area. Customer showed me the noise that it was making and it was indeed the compressor making the noise. Inspected compressor area and found no refrigerant lines rubbing up against the compressor causing an abnormal rattling. Took temperatures of the freezer and refrigerator compartments and found the refrigerator at 38°F in the freezer section at -2°F. I advised the customer that the compressor was working as designed and that the noise made by the compressor was normal for this unit. I advised that I would be able to potentially add sound pads to see if that would help with the sounds but that I could not guarantee how much sound if any would be removed.
Near Georgetown, TX 78633
Lou
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the consent and main control failures, I removed and replaced the console and main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78734
Luis
Job Details: 12/04/2020
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 "Arrived on site for cooling complaint. Powered unit on pierced low side pressure reading -20,faint hissing noise from compressor compartment,found hard bend at discharge tube coming out of liner to drier,hissing noise from bend,attempted to undo bend to repair leak,due to hard bend steel line broke off. Due to location unable to get access to tubing.
Near Killeen, TX 76549
Tyler
Job Details: 12/04/2020
MICROWAVE IKEA IMBS104GSS02 Arrived on site for microwave not responding to user input. Upon Arrival I try to run a diagnostic test but cannot get any proper input from the UI control at all I then found that the main control was not always sending proper voltage to the Ui. I did replace the main control and read some of the unit for testing. At first the UI responded somewhat OK and more buttons were functioning than before the repair but there were other buttons on the wire that would not respond properly nor will it let you enter diagnostic mode even after the repair. Office will need to reschedule due to parts being out of stock but we will need to return with the new ui control board; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec)
Near Marble Falls, TX 78654
Justin
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site for washer leaking underneath. Upon arrival customer stated it was not a significant amount of water and was mostly in front part of unit. Put unit in diagnostics mode and removed top panel of unit. Put unit into test cycle to track where leak was coming from. Could not find leak during test. Upon further inspection we found water streaks coming from front of unit out of door bellow and followed it to under the unit. Bellow has build up and was causing small leak through bottom of door. Customer wants to replace bellow. Temporarily cleaned below and door to help prevent any further leak until we return to install below.
Near Hutto, TX 78634
Kayman
Job Details: 12/04/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer not frying and timer not working. Upon inspection I found the dryer spinning and blowing but not heating and timer not advancing. I accessed the terminal block and found that from L1 to L2 had only 1.18Vac. I found that L1 to common had 125Vac and L2 to common had 126Vac as well as both to ground. I tested the continuity of the power cord and it tested good. I tested the outlet from L1 to L2 and only got 100Vac. I advised that the outlet would need to be serviced by a licensed electrician and the unit needs proper voltage to accurately diagnose. In the event of a call back please re send all parts from this visit. Job complete.
Near Austin, TX 78703
Wesley
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW96HEAU0 Arrived onsite and tested for not starting. No error codes. Runs fine through diagnostics. Starts regular interface cycles just fine. Advised customer on holding the start button to start and avoid chime error tone.
Near Marion, TX 78124
Noah D
Job Details: 12/04/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for not illuminating cab, upon inspection found the lights out in freezer and left side, was not provided modules, ordering modules. Office to reschedule ; ordrng 1 W11462342 (MODULE )"
Near Austin, TX 78747
Leonardo
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site to test unit for panel not responding. Test unit and found unit turning on and off time changing on it’s on and date. Tried connecting unit to Wi-Fi and wasn’t able too. Did a factory reset connected unit to Wi-Fi and unit did a software updat from 4.4.56 to software 11.0.0. Called Techline and they said that update should fix the issues 7729432106 job complete.
Near Liberty Hill, TX 78642
Justin
Job Details: 12/04/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to install previously diagnosed parts. Upon arrival customer had set up rack on counter for us to install parts. Uninstalled old adjusters and installed new ones. Put rack back into unit and unit now working as designed. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 12/04/2020
COOKTOP KITCHENAID KCGC506JSS00
Near Georgetown, TX 78633
Kayman
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for refrigerator with flickering lights in both sections. Upon inspection I found the lights strobing. The lights would turn off when both switches were depressed. I recommended replacing the led driver in the RC for the repair.I replaced the led driver and the lights restored and are lighting as designed at this time. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01
Near Austin, TX 78745
Scott
Job Details: 12/04/2020
WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site . Replaced belt . Tested unit . All checked normal . Job complete . Part is covered
Near Austin, TX 78703
Wesley
Job Details: 12/04/2020
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite and replaced thermistors and checked heater. Ohms at 40. Checks good. Advised customer on repair. Unit completely defrosted.
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2020
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to inspect ice machine leaking the the valve. Upon further inspection, customer had pulled out and the inlet valve removed from the unit. Found that the valve was leaking from both connections. Also found the water tube from the water hose to the valve was damaged at the connection. Attempted to use the tube with the new valve no it continued to leak. I am ordering the tube and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . Unit left unplugged and water source turned off for safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10217922 (tube)"
Near Jarrell, TX 76537
Kayman
Job Details: 12/04/2020
DRYER FRIGIDAIRE FAQE7001LW0 Arrived onsite to install previously diagnosed parts. I installed the main control and heater element. Tested the unit and it’s working as designed at this time. Job complete.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 12/04/2020
OVEN WHIRLPOOL WFG320M0BB2 "Arrived on site and inspected oven and found connection to igniter is loose. After resetting it oven will now heat properly. Took one picture of burner ignited, job complete"
Near Buda, TX 78610
Kevin
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and found door latch is not closing. Disassembled door and found latch is not set straight inside of door. After reassembling door will not close properly and cycle will begin. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Robert
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace previously diagnosed parts. After replacement test operation no leaks.
Near Pflugerville, TX 78660
Andy
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78739
Luis
Job Details: 12/04/2020
ICE MACHINE GE GNE29gskhss "Arrived on site for filter issues. Found filter not inserting to housing diagnosed a defective filter head,installed a new filter head installed filter,ran icemaker through a cycle water entering icemaker."
Near Hutto, TX 78634
Andy
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for refrigerator ice at bottom of FC. Tested and inspected unit and found frost buildup and ice water drippings on back of FC (About 2 feet at top of evaporator cover and 2 feet at bottom of top panel where evaporator cover and top panel meet) FC was full of food and none of it had any ice or frost on it indicating water is not spilling down, only ice and frost is on this part of back wall. Possibly due to air flow and not properly sealed. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 3 212643 (sealer-gum)s and 1 2302851 (support) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W11212356 (motor-evap) and 1 WP2169142 (evaporator fan blade)"
Near Bastrop, TX 78602
Matthew
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived onsite for refrigerator not making ice. Upon arrival unit was making ice however the cubes are not uniform. When unit would fill the valve was noisy and would not fill the ice tray adequately. Replaced valve, tested unit and unit is functioning properly. Job complete"
Near Wimberley, TX 78676
Jacob
Job Details: 12/04/2020
DISHWASHER MAYTAG MDB4949SHW1 "Arrived onsite for unit having black stuff and giving a bad smell inside the unit. Tested unit. Unit is working as designed. Upon further investigation, found that the customer never used her garbage disposal, causing the water to back up from the drain hose back into the the unit turned on disposal and unit was draining as it should. Let customer know to use garbage disposal from time to time to keep the drain clear from dirty water backup going back into the unit. No leaks at this time. Job complete"
Near Austin, TX 78753
Luis
Job Details: 12/04/2020
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site installed coupler from evaporator to heat exchanger,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
Near Round Rock, TX 78664
David S
Job Details: 12/04/2020
DRYER MAYTAG MEDB850YW0 "Arrived on site for dryer not heating or spinning. I inspected the unit and work area. I found the thermal fuse was blown, I also found lint buildup in the blower and vent housing. I replaced the thermal fuse and cleaned out the blower wheel and vent housing. The unit is working as designed. Job complete."
Near Austin, TX 78756
Matthew
Job Details: 12/04/2020
OVEN WHIRLPOOL WFG505M0BW2 Arrived onsite for broken glass door. Upon inspection hinges were faulty causing door to swing closed with force. Replaced hinges and glass door. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE714HLAS0 Upon arrival found unit was operating as designed. Did temperature test at 400 for bake and found unit operating correctly. Job Completed.
Near Austin, TX 78728
Andy
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near VLG O THE HLS, TX 78738
Robert
Job Details: 12/04/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on job for complaints of lights not working. Found the touch panel not working properly buttons not responding correctly and turning on lights on it’s own. Will need panel control to complete. Location in Provence neighborhood off Hamilton pool.; ordrng 1 WPW10716813 (cntrl-elec)
Near Austin, TX 78757
Scott
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL MRT118FFFM01 "Arrived on site for cooling issues . Fridge was not cooling , they defrosted unit . Fridge is now cooler but now freezer is warmer then normal . Found ball of ice on evap welds . Will need sealed system . Talked to Sean ,ok to proceed with repair. .; ordrng 1 SERVICEPORT and 1 SERVICEPORT and 1 UVDRIER and 1 W10836706 (EVAP) and 1 W11092625 (COMPRESSOR )"
Near Hutto, TX 78634
Andy
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not cooling in RC or FC. Tested and inspected unit and found failed compressor. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Bastrop, TX 78602
Matthew
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for frost building in freezer near door. Upon arrival inspected door seal and was out of position on top. Made slight adjustment to door and repositioned gasket. Unit is functioning properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 12/04/2020
DISHWASHER MAYTAG KDTE204DSS0 Arrived on site to test unit for not heating. Test unit and found unit not getting enough water in to unit making control board turn the element off. Will need new fill valve W11175771 ; ordrng 1 W11175771 (FILL VALVE )
Near Austin, TX 78748
Scott
Job Details: 12/04/2020
DRYER WHIRLPOOL MGD6230HW0 "Arrived on site replaced moisture sensor harnes ,main control. Tested unit all checked normal . No lint or gas leaks detected at time of service . Job com"
Near Georgetown, TX 78633
Kayman
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not draining and not drying. Upon inspection I found the tub had water droplets collected. I ran a diagnostics cycle and found all functions working as designed . I explained the steps needed for optimal use of the unit. No leaks detected during time of service unit is working as designed at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and found that the ice level arm was not functioning properly. I removed and replaced the ice maker and retested and the unit is operating as designed. Cycled the power to,the unit to reset controls. No,water leaks observed during service, job completed."
Near Burnet, TX 78611
Cliff
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KBFA25ERSS01 Arrived on site to diagnose a refrigerator that is making high-pitched noise when door is opened. Tested unit and found failure in main control causing noise issue.No leaks were found at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 12/04/2020
COOKTOP FRIGIDAIRE FPIC3677RF "Arrived on site to inspect cooktop error code. Upon further inspection, my customer advised that she was cleaning the cooktop with water and when they went to use it, error code CO16 appeared. Customer advised they cycled the power to the unit and tried to use it again and the error code reappeared. I attempted to test the unit and when I turned the front left burner on, the error code came on. Following the tech sheet, the user interface needs to be replaced.I am ordering the UI and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to availability of part. ; ordrng 1 808844002 (board assembly-UI ) and 1 CNOTE (LSO PER CUSTOMER REQUEST )"