Diego G.

Arrived on site. Check for dent issues. Found dent on door. Replace door assembly, all functions tested OK. Job complete

Thomas L.

Arrived on site for a broken rack in the dishwasher. Upon further inspection, I found that both of the adjusters, left and right sides, were broken. Removed and replaced both adjusters, tested the unit and the unit tested good. No water leaks observed during service.

Dona W.

Arrived on site for no functionality, found lid switch bad. Jumpered across switch all other parms checked good. Erika assisted with reschedule and part. All water connections dry.

Clif L.

Whirlpool refrigerator GB2FHDXWQ02. Arrived on site to diagnose the refrigerator that is not cooling properly in the RC. Tested unit and found all the components working and good frost pattern on the evaporator coil. Found air channel between freezer and RC is frozen over most likely due to a door that has been left open slightly. Advised homeowner of issue and they opted to defrost refrigerator to correct failure. No the repairs are needed at this time and no water leaks were found at time of service.

Dona W.

Arrived on site for customer says intermittently microwave will trip the breaker, previous tech called techline and they walked through the fact that it is on a gfci breaker. builder came out and changed the breaker to 20 amp but it's still gfci because that is code, I've ran it numerous times but it has never tripped. Unit is heating and all functions work well. Customer says now it doesn't fully trip,just partially moves breaker. Chase has discussed with builder that outlet and breaker need to be changed out. Builder is in process of replacing the microwave. Have discussed with customer.

Clif L.

Amana washer NTW4516FW1. Arrived on site to diagnose a washing machine will not turn on. Tested unit and found main control board has internal short which is preventing washer from operating. Replaced main control and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Brandon C.

Arrived on site for part hanger, customer had parts, replaced control board and panel, unit tested.

Thomas L.

Arrived on site to inspect cooktop flames too large. Upon further inspection, I found that none of the burners have been converted over to propane. The customer was not home; therefore, I spoke to her on the phone and advised her to contact JennAir and request a propane conversion kit and then contact a licensed plumber to install the kit. No gas leaks detected during service.

Steve C.

Arrived on site for the unit is making a rattling noise. Tested the unit and found a piece of rock stuck on the drum seal. Remove the rock and tested unit. Unit heat and works properly.

Thomas L.

Arrived on site to inspect rc door not sealing. Upon further inspection, I found that both the rc and fc doors are closing and sealing as designed. The customer was not home; therefore, I spoke to her on the phone and advised her that I could not duplicate her complaint. No water leaks observed during service.

Dona W.

Arrived on site for washer not advancing through cycles. Found that lid is locking, cycle will begin to fill and wash then all lights will come on control, then they will shut off and will have to wait to start another cycle. Faulty control, replaced control, recalibrated no errors. Ran cycle unit will not stop filling with water, new board is defective will need to order new board. Box that new board came in had been previously opened and yellow sticker for electrical warning had been cut. Instructed customer that hot and cold water are reversed, not able to switch because of where shutoffs are located on house. All water connections dry. Erika assisted with part and labor.

Mike C.

Maytag washer MVWB765FW0 Arrived to find water entering tub with unit off. Found cold water valve bad. Installed new valve assembly and checked operation, checked good with no water leaks.

Connor M.

MVWC565FW1 may tag washer Arrived on site to test unit for not spinning clothes out. Found error code for basket speed fault. Fiund capacitor damaged. Replaced and tested unit. After calibrating unit i was unable to start a cycle. Control wont wake up. Ordering for return. Part is expart. Office to schedule directly.

Thomas L.

Arrived on site to inspect refrigerator freezing in the rc. Upon further inspection, found that the diffuser was making an odd noise. Removed and replaced the diffuser and it operated as designed without the noise. No leaks observed during service.

Paul R.

KitchenAid Refrigerator Model KSRJ25CNST00. Arrived onsite for the refrigerator not cooling in either compartment and the compressor is not running. I found voltage to the compressor and it not running. I ohmed out the windings and tested the capacitor. All tested good. I replaced the start device and tested the unit. Unit is working as designed. There were no water leaks present at the time of service. I advised the customer to leave on for 24 hours before loading it with product. Call complete.

Jonathan S.

Whirlpool range model# GGG388LXS03. Oven door had came off and burner controls knobs had broken.

Mike G.

Arrived on site for unit door keeps poping open checked unit and found that the door catch and not holding on to strike unit will need new door catch and strike checked and for lent and no lent found ordering parts per JA r/s next apt for 4/12/18, MEDB765FW0

Mike G.

Arrived on site for unit door keeps poping open checked unit and found that the door catch and not holding on to strike unit will need new door catch and strike checked and for lent and no lent found ordering parts per JA r/s next apt for 4/12/18, MEDB765FW0

Connor M.

WFG505M0BS0 whirlpool oven Arrived on site to indtall sensor for off temps. Installed and tested unit. Unit working properly at time of service.

Paul R.

KitchenAid Cooktop Model KECD807XBL01. Arrived onsite for the cooktop with the LF element barely heating and making a buzzing sound. I found the switch making the buzzing sound and not cycling correctly. I found the element in good condition. I replaced the switch and tested the unit. Unit is working as designed. Call complete. I advised ms to have the electrical connection redone and put in a junction box.

Dona W.

Replaced glass door, all areas tightened, hinges looked good. Unit is closing well all other parms check good.

Brandon C.

Arrived on site for washer not draining correctly, customer had another company out that replaced the pump, the control board two times, and unit still did not work properly. I pulled unit out and inspected drain hose, there was evidence that the drain was not flowing properly out of the house. (Plumbing issue) I also noticed the drain line was to far down into drain pipe, I repositioned drain line and zip tied line. Put unit into diagnostic test, unit tested good. I showed customer the issue. Water lines were dry at time of service.

Brandon C.

Clif L.

Whirlpool dishwasher WDF540PADM0. Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found interior pop filters clogged with sediment. This is preventing proper waterflow through sump assembly. Clean filters and re-tested unit. Found all is now functioning properly at this time. No water leaks were found at time of service.

Mike G.

MEDC215EW1, Arrived on site for unit taking to long to dry checked unit air flow and found air flow is good and unit is heating properly talked to customer about user care guide to to look over the cycle guide and taled about the difference betweentime dry and automatic dry, checked and cleaned out all lent found from unit and unit checked fine at this time.....

Mike G.

MEDC215EW1, Arrived on site for unit taking to long to dry checked unit air flow and found air flow is good and unit is heating properly talked to customer about user care guide to to look over the cycle guide and taled about the difference betweentime dry and automatic dry, checked and cleaned out all lent found from unit and unit checked fine at this time.....

Dona W.

Arrived on site for broken heater element. Replaced element. Found filter to sump assy clogged off, removed filter and showed customer how to clean. Ran through partial cycle checked for leaks unit checked good. All water connections dry.

Thomas L.

Arrived on site to install previously diagnosed and ordered parts. Removed and replaced the main control, UI, and capacitor. Tested unit and unit operated as designed. Job completed.

Connor M.

WRF535SMBM00 whirlpool refrigerator RF100-99.99 arrived on site to test unit for not cooling in ff compartment. Found fridge at 37f. All components functioning as designed. Found large amount of water in drain pan behind unit indicating excessive frost build up on evap causing more than the average amount of water to be present. Unit likely has door left open. Issue has corrected itself. No leaks detected.

Clif L.

Maytag washer MVWB835DW3. Arrived on site to diagnose a washer that is squeaking when running. Tested unit and found no mechanical failures with water at this time. Advised homeowner squeaking may have come from and moderately out of balanced load. Advised homeowner on noises that may occur during normal operation of unit. No other repairs are needed at this time and no leaks were found at time of service.

Kevin B.

Arrived on site and inspected unit and found icemaker arm is not installed correctly and it’s hung up on rear panel, took one picture. Found no power showing at icemaker. Removed ice maker from insulation and found harness was not connected to icemaker. After correcting issue of function has returned to icemaker. Recommended that customer discard first batch of ice

Connor M.

wtw4816fw2 whirlpool washer Arrived ons ite to test unit for vibrating while in use. Found no saved error codes. Unit is operating properly mechanically. Found unit on second floor and installed on drip pan that is unstable and causes poor connection between feet of machine and the floor. Instruct on proper use and care. No leaks detected.

Dona W.

File# 7721675661 Damico, replaced actuator with error of stalling, unit is functioning to spec. Customer is not satisfied with the noise that the unit makes. There are no abnormal noises all noises are functional. Spoke to tech line. All water connections dry.

Mike C.

Whirlpool laundry center WET4027EW1 Arrived to check unit for a water leak. Found unit leaking from drain pump due to a crack in pump. Installed new pump and checked operation, checked good with no water leaks.

Nathaniel B.

Model WSF26C3EXB01, Arrived on call for water not dispensing and unit randomly beeps, found that display has missing segments of the water led and was able to get ice but not water so unmounted display and checked connections and when pulled out the right hand side of the display water led became fully eluminated so called for water and got water at dispenser, display has a short in it will need escusion and display control, will need autho for repair, office will reschedule with customer if autho. Is approved, no water leaks at time of call and connections on back of display board are good disconnected and reconnected them and still sam rissue no water dispense. Office to reschedule if autho. Is approved.

Nathaniel B.

Model WSF26C3EXB01, Arrived on call for water not dispensing and unit randomly beeps, found that display has missing segments of the water led and was able to get ice but not water so unmounted display and checked connections and when pulled out the right hand side of the display water led became fully eluminated so called for water and got water at dispenser, display has a short in it will need escusion and display control, will need autho for repair, office will reschedule with customer if autho. Is approved, no water leaks at time of call and connections on back of display board are good disconnected and reconnected them and still sam rissue no water dispense. Office to reschedule if autho. Is approved.

Thomas L.

Arrived on site for ice buildup in freezer. Upon further inspection, found a small amount of ice buildup at the front bottom corners of the fc. Also found that there were large gaps in the lower corners of the fc between the chamber and flange. I used manufacturer approved silicone to seal the gaps. No leaks observed during service.

Mike G.

MVWB835DW0, Arrived on site for unit will not fill with water, checked unit and found that water valve is not letting cold water in unit will need water valve replaced checked unit for water leaks and no leaks fou d at time of srv...

Mike G.

MVWB835DW0, Arrived on site for unit will not fill with water, checked unit and found that water valve is not letting cold water in unit will need water valve replaced checked unit for water leaks and no leaks fou d at time of srv...

Dona W.

Arrived on site for noise in rinse and spin cycle. Found washplate completely worn down not staying attached to shaft of gearcase shaft. Gearcase shaft looks ok does not seem to have been affected, will not know if gearcase will be needed till installing washplate. No noise once washplate removed. All water connections dry. Chase assisted with parts and reschedule.

Joseph C.

WRS325SDHZ00 Arrived on site for “intermittent water leak from dispenser and temps are too high” complaint. Inspected unit and found evaporator covered in ice, due to one side of defrost heater being unplugged. Defrosted evaporator and tested ice maker. Ice maker is performing as designed. Leveled unit. Unit is performing as designed. No leaks detected, at time of service.

Paul R.

KitchenAid Dishwasher Model KDTM354DSS5. Arrived onsite for the dishwasher not cleaning the dishes properly. I found the pump motor running but barely pumping any water. I changed the sump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.

Dona W.

Arrived on site for dishwasher shutting off at beginning of cycle. Ran unit through all cycles found unit running to spec, found customer had numerous accessories plugged in to dishwasher outlet, advised to move. Checked all water connections dry.

Connor M.

WRS325FDAB06 whirlpool refrigerator Arrived on site to test unit for spoiling food. Found large gap between cabinet and gasket on bottom right of ff door. Attempted to correct issue with heat gun, found door warped, not allowing bottom corner to touch cabinet with gasket. Will need to replaced fresh food compartment door. Office to schedule directly.

Nathaniel B.

Model WTW4815EW1, Arrived on call for start button not working and sounds like its draining but nothing happens, found that unit had no errors and polarity is good at the outlet, first time when tried to start cycle no lights lit on the control and would not start cycle then when checked for error codes got no error codes and lights started working and then ran auto test and still no errors all checked good, then ran a calabration and the tried to run a normal cycle and is know able to start cycle and lights are lighting as they should on control, customer says that they have 6 power outages in the past week due to the storms, recalabrated control all checks good, no parts needed, call complete, no water leaks at time of call.

Nathaniel B.

Model WTW4815EW1, Arrived on call for start button not working and sounds like its draining but nothing happens, found that unit had no errors and polarity is good at the outlet, first time when tried to start cycle no lights lit on the control and would not start cycle then when checked for error codes got no error codes and lights started working and then ran auto test and still no errors all checked good, then ran a calabration and the tried to run a normal cycle and is know able to start cycle and lights are lighting as they should on control, customer says that they have 6 power outages in the past week due to the storms, recalabrated control all checks good, no parts needed, call complete, no water leaks at time of call.

Mike C.

Kitchen Aid dishwasher KDTE104ESS1 Arrived to check unit for not completing a cycle. Put unit into diagnostics and found error codes for diverter lost position and wash motor not running. Started a automatic diagnostics cycle and found wash motor did not start but had good voltage. Installed new sump and motor and checked operation, checked good with no water leaks.

Connor M.

WET4027EW1 whirlpool laundry center Arrived on site to test unit for not washing. Found bad timer. Replaced and tested unit. Unit working properly, no leaks detected.

Thomas L.

Arrived on site for dryer not working. Upon inspection, verified voltage at power source and checked ohms at the thermal fuse and found it open. Removed and replaced the thermal fuse; tested unit and unit tested good. Advised customer to have his vent checked. No lent observed during service.

Brandon C.

Arrived on site for unit leaking out of freezer door, found a clog in the drain line, so during a defrost cycle it was not draining properly. I removed the clog, unit tested good.

Connor M.

WTW7340XW2 whirlpool washer Arrived on site to install parts for repair. Installed bearing kit, lid and hinge. Unit working properly, no leaks detected.

Clif L.

Whirlpool refrigerator WRT318FZDW. Arrived on site to diagnose a refrigerator that is not cooling properly. Found the unit has gaps in door seals caused by flipping doors during installation. Reshape seals using applied heat and tested unit. Found all is functioning properly at this time.

Kevin B.

Arrived on site and inspected unit and found igniter is not firing on second and third ignition during a break cycle. Moved igniter closer to gas line in and after a correction igniter fired and reach temperature mimicking five total cycles. If situation continues will need to bring back a new igniter, job complete

Jonathan S.

Whirlpool refrigerator model# ED5FHEXSS. Refrigerator is intermittently cooling.

Brandon C.

Arrived on site for loud noise and no ice production, put unit into diagnostic mode, found ice maker module to have a grinding noise. I replaced the ice maker, unit tested good.

Dona W.

Arrived on site for left front burner not lighting up, found user interface on left side faulty. Was not from last repair, only replaced glass cooktop. Customer does not want to fix at this time. Part is WPW10333980 $335.14 + tax.

Thomas L.

Arrived on site for Noisey fan motor. Tested unit and fan was loud. Quoted the customer for a fan motor $149.58 and service/labor $219.99. Customer agreed to the service and paid service fee. Remaining balance is $291.82. Office to order parts and schedule return service 04/11/18 JA.

Clif L.

Kitchenaid oven KOCE507ESS05. Arrived on site to diagnose a oven that is giving error codes. Tested unit and found F1E0 and F1E1 errors saved in control thru diagnostics. Control panel constantly resetting as well. Panel will need to be replaced to complete repairs. Return date is set for 4/11/18.

Diego G.

Arrived on site. Replace sump and motor and control. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replace sump and motor and control. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Replace sump and motor and control. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Luis M.

Refrigerator-adjusted evaporator fan cover and blade cover

Kevin B.

Arrived on site and replaced both interlocks diagnosed on previous visit, after replacement door is now functioning properly, job complete.

Kevin B.

Arrived on site and replaced both interlocks diagnosed on previous visit, after replacement door is now functioning properly, job complete.

Mike G.

KDTE104ESS0, Arrived on site for unit not draining, checked unit and found when trying to drain unit drain pump will not turn on cleaned out all water from unit and replaced drain pump and checked unit and drain pump is now turning on filled unit with water and checked unit for water leaks and drained unit and unit has no water leaks and drain pump is now draining unit checked fine at this time....

Mike G.

KDTE104ESS0, Arrived on site for unit not draining, checked unit and found when trying to drain unit drain pump will not turn on cleaned out all water from unit and replaced drain pump and checked unit and drain pump is now turning on filled unit with water and checked unit for water leaks and drained unit and unit has no water leaks and drain pump is now draining unit checked fine at this time....

Dona W.

Arrived on site for no heat, found open heating element, replaced verified temperatures unit ckd good. Dryer duct clean.

Robert J.

Whirlpool refrigerator ice in freezer

Daniel A.

WMH31017HZ0 Inlet cover /waveguide shorted-arced. Removed inlet cover/sanded and touched up. Replaced inlet cover. Sealed inlet cover. Normal operation after service

Thomas L.

Arrived on site to inspect dishwasher not dissolving the detergent pod and upper rack not cleaning. Tested unit and found large amount of detergent residue in the water. Continued test and unit tested good. Advised customer on detergent use and cleaned unit door with stainless steel cleaner. Collected service/labor fee. No leaks observed during service.

Connor M.

MVWX700XW2 may tag washer Arrived on site to install hub for basket not spinning. Installed and tested unit. Unit working properly, no leaks detected.

Brandon C.

Arrived on site for ice machine leaking from the back, pulled unit out, found drain hose connection was broken on the external drain pump. Quoted customer for new drain pump, he will call us back after he does some research if he wants us to repair the unit.

Dona W.

Arrived on site for LF error, found house water pressure good no blockage. Water is entering unit. Drain hose is in correctly not siphoning water out of unit. Started cycle found unit will get to 1:01 and will stop running after ten minutes unit will display LF and begin to drain. Will then bring error f8 e3- overflow indication. Pressure hose is not kinked do not see any visible signs of air leakage on pressure hose, pressure transducer has failed on main control board. All water connections dry Jordan assisted with parts and reschedule

Connor M.

WRX735SDHZ00 whirlpool refrigerator Arrived on site to install parts for failure. Installed resivoir, separator and valve. Sealed hole in cabinet for water line with perma gum. Unit working properly, no leaks detetced.

Thomas L.

Arrived on sit to inspect washer not turning on. Upon further inspection, found that the washer had water in the tub and unit was unplugged. Plugged unit in and tested unit and unit would not operate. Found that the control was bad and the unit would not drain. Unplugged the unit. Office to order drain pump and get approval for control and drain pump. Quantity of 1 see notes. Office to schedule return service. No leaks observed during service.

Mike C.

Maytag Dryer MEDC215EW0 Arrived to find unit with no operation. Found thermal fuse open. Installed new thermal fuse and checked operation, unit checked good. Used a dryer vent test kit for proper venting and found test failed. Checked unit for any lint buildup and none was found. Advised customer to have the vent from home cleaned ASAP as there is a restriction from wall to roof.

Brandon C.

Arrived on site for part hanger, I replaced all parts, unit tested good. Water lines were dry at the time of service.

Diego G.

Arrived on site. Check for leaking issues. Found drain clogged. Found Styrofoam from manufacture in drain causing unit not to drain out to drain pan in defrost mode. Removed Styofoam and unclogged. All functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for leaking issues. Found drain clogged. Found Styrofoam from manufacture in drain causing unit not to drain out to drain pan in defrost mode. Removed Styofoam and unclogged. All functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for leaking issues. Found drain clogged. Found Styrofoam from manufacture in drain causing unit not to drain out to drain pan in defrost mode. Removed Styofoam and unclogged. All functions tested OK. No leaks present. Job complete

Clif L.

Whirlpool dishwasher WDT730PAHZ0. Arrived on site to replace pump and motor assembly for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time.No leaks were found after service was performed.

Thomas L.

Replaced shorted heater, leaking liner and spray arms, weak wash motor, and open dispenser. Tested unit. All water connections were dry.

Thomas L.

Replaced shorted heater, leaking liner and spray arms, weak wash motor, and open dispenser. Tested unit. All water connections were dry.

Robert J.

Whirlpool refrigerator not cooling

Luis M.

Refrigerator-replaced Evap fan motor assembly

Dona W.

Arrived on site for no led supply in unit. Household power good. Found faulty led supply board. Replaced, all lights on with door open. All water connections dry.

Mike C.

Amana Microwave AMV2307PFS0 Arrived to install upper and lower door interlock assembly. Checked operation and unit checks good.

Connor M.

SDE305DAYW may tag dryer Arrived on site to test unit for not heating. Found bad heating element. Part sent is not for this model. Ordering correct element for return. Office approved 4/9. Please place on cancellation list if possible.

Dona W.

Arrived on site for no cool condition in freezer or fridge, discussed with Chase leak in ff evaporator. Will need compressor, access valve, drier, evaporator. Will need 3 hours for repair time. Office to reschedule. Unit is still within sealed system warranty. Collected diagnosis fee. All water connections dry.

Kevin B.

MED6000AG0 Arrived on site and sound heating element has failed after replacing element all function has returned to the dryer. Removed all lint from interior, job complete

Nathaniel B.

Model WRF990SLAM02, Arrived on call for no water or ice dispense unless plays with the dispenser paddle, replaced dispenser paddle and tested and all checks good, call complete, no water leaks after repair, call complete.

Nathaniel B.

Model WRF990SLAM02, Arrived on call for no water or ice dispense unless plays with the dispenser paddle, replaced dispenser paddle and tested and all checks good, call complete, no water leaks after repair, call complete.

Brandon C.

Arrived on site for part hanger, replaced UIB unit tested good. Water lines were dry at time of service

Mike G.

WMH73521CS6, Arrived on site to install new control for hood light will not turn on checked unit after repair and hood ligt is now turning on and off as Intended unit checked unit at this time....

Mike G.

WMH73521CS6, Arrived on site to install new control for hood light will not turn on checked unit after repair and hood ligt is now turning on and off as Intended unit checked unit at this time....

Diego G.

Arrived on site. Check for handle issues. Found handle broken where the screws mount to refrigerator door. Completely normal wear and tear. Replaced handle, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for handle issues. Found handle broken where the screws mount to refrigerator door. Completely normal wear and tear. Replaced handle, all functions tested OK. No leaks present. Job complete

Diego G.

Arrived on site. Check for handle issues. Found handle broken where the screws mount to refrigerator door. Completely normal wear and tear. Replaced handle, all functions tested OK. No leaks present. Job complete

Dona W.

Arrived on site for no heat. Found open thermal cutoff and heating element expanding and touching chassis. Replaced both all ops checked good temps checked good. Dryer vent clear.

Jonathan S.

Whirlpool washer model# MVWB835DW. Making high pitch sound when in wash mode.

Dona W.

Arrived on site for ice maker leaking, found crack on housing allowing for water leakage. Bin cracked from water leakage freezing. All water connections dry. All other parms check good!

Robert J.

Robert J.

Wed4815ew1 dryer drum no spin

Robert J.

Nathaniel B.

Model WDT920SADM2, Autho. WE46800EPL1, found dispenser spring loaded door gasket came out of the door on dispenser installed dispenser will test for leaks on return, will need to order main control due to mounting studs on back side of control broke and not able to mount main control, will order main control, skyped office parts and talked to chase and will reschedule for 4/5/18, no water leaks at time of call, left unit unplugged under sink until repaired.

Nathaniel B.

Model WDT920SADM2, Autho. WE46800EPL1, found dispenser spring loaded door gasket came out of the door on dispenser installed dispenser will test for leaks on return, will need to order main control due to mounting studs on back side of control broke and not able to mount main control, will order main control, skyped office parts and talked to chase and will reschedule for 4/5/18, no water leaks at time of call, left unit unplugged under sink until repaired.

Brandon C.

Arrived on site for no ice production, found power getting to ice maker, found bad ice maker. I replaced ice maker, unit tested good. Water lines were dry at time of service.

Brandon C.

Arrived on site for no ice production, found power getting to ice maker, found bad ice maker. I replaced ice maker, unit tested good. Water lines were dry at time of service.

Connor M.

KUDS35FXSSA kitchenaid dishwasher Arrived on site to repair unit for damaged control and harness. Replaced harness and control. Unit working properly after repair. No leaks detected.

Brandon C.

Arrived on site for washer not spinning, found motor coupling was broken, I replaced the motor coupling, unit tested good. Water lines were dry at time of service.

Mike C.

Whirlpool dishwasher WDTA50SAHZ0 Arrived to find unit with no lights or operation. Checked voltage at junction box and found 122 volts. Removed door panel and found connector from user interface to main control was unplugged. Made a good connection and checked operation, checked good with no water leaks.

Dona W.

Arrived on site for control not functioning. Found main control with no led supply. Tested incoming voltage checked good at the wall. No shifter fault. Replaced faulty control. Verified operations unit checked good. All water connections dry.

Brandon C.

Arrived on site for dishwasher not coming on, I removed the outer door and found power getting to main control board and UIB, found bad UIB. I replaced UIB, unit tested good, water lines were dry at time of service.

Steve C.

Arrived on site to replace the control due to unit not cooling and display flashing. Replaced the control and put code 0302 and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.

Connor M.

KOST100ESS01 kitchenaid oven Arrived on site to insoect unit for cosmetic damage. Found dent on oven console. When attempting to uninstall unit to replace i fiund unit is being held by the two mounting screws about an inch off of the cavity floor. Did not uninstall. Recommended contacting builder so unit can be installed correctly as to avoid any injury or property damage. Also found foil on bottom above hidden elemnt which has fused to the ceramic paint. This is a non repairable issue. Also informed customer to bring this to builders attention as there is nothin we can do to repair it. Ordering console for return. Part is an expart. Office to schedule directly. Customer to inform us if unit is replaced.

Daniel A.

WRS325FDAM02 Refrigerator not cooling/freezing. Defective overload/relay on compressor. Replaced start device. Verified compressor operation/fan motor operation. Verified normal operation after service

Connor M.

WDF540PADM3 whirlpool dishwasher Arrived on site to test unit for not drying dishes. Found unit working as designed. Instruct on proper use. No leaks detected.

Connor M.

WGD85HEFC0 whirlpool dryer Arrived on site to test unit for flames coming into drum and getting way too hot. Found unit needs orifice conversion for propane. Ordering for return. Office to schedule directly.

Jonathan S.

Whirlpool washer model# WFW87HEDW1. Leaking water.

Dona W.

Arrived on site for no cool in freezer, found at time of service unit was cooling in freezer and fridge ice maker was making ice. Frost pattern looked even, temps checked good. Per customer complaint and description unit will intermittently cool in freezer per service pointer diagnosis unit will need new adaptive defrost controller as it is allowing for unit to stay in defrost too long. All water connections dry. No service office will call to give reschedule date.

Mike C.

Whirlpool dishwasher WDT780SAEM Arrived to find water standing in unit and not draining out. Found drain pump is running but not pumping water out. Found customer had a new garbage disposal installed and the drain plug for dishwasher was not removed. Removed knock out plug and checked operation, found unit to drain and no water leaks were found.

Connor M.

WED4800BQ1 whirlpool dryer DR620-129.99 arrived on site to test unit for not turning on. Found no voltage to machine. Checked breaker and found it turned off. Tunred breaker on and tested unit. Unit now running. Ran vent test inside unit per protocol, foundunit did not pass test. Attempted to locate venting output to check cycle temps and air movment but it is located on the roof of home. Informed customer there may be an existing issue with homes venting. If customer needs to run cycles of clothing more than once or if towels need extra time I advised customer the venting will need to be checked by builder or a professional. Made aware of proper venting and potential fire hazard. Collected payment via check.

Jonathan S.

Maytag washer model # MVWC200XW3. Not washing or spinning.

Mike G.

WFW75HEFW0, Arrived on site for unit Shaking violently.checked unit and found that the shipping bolts were not removed, removed shipping bolts and checked unit and unit checked fine at this time... no water leaks at time of srv....

Mike G.

WFW75HEFW0, Arrived on site for unit Shaking violently.checked unit and found that the shipping bolts were not removed, removed shipping bolts and checked unit and unit checked fine at this time... no water leaks at time of srv....

Thomas L.

Arrived on site to inspect dryer not drying. Customer advised she has to dry her clothes three times or more to get them dry. Verified ohms at the heating element and it read open. Checked the heating element and found it burnt and broken. Office to order element, cutoff and schedule return service. 04/09 MS

Jonathan S.

Whirlpool refrigerator model #WRF993FIFM00. Not making ice and refrigerator compartment not cooling

Mike G.

WTW5000DW1, Arrived on site for unit not spining out, checked unit and found no error codes and found that the customer is using to much soap talked to customer about how much soap to use and checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Mike G.

WTW5000DW1, Arrived on site for unit not spining out, checked unit and found no error codes and found that the customer is using to much soap talked to customer about how much soap to use and checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Luis M.

Refrigerator-replaced water paddle

Dona W.

Arrived on site for unit frosting over. Found evaporator thermistor resistance too high. Replaced thermistor, checked heater was at 32 ohms, checked in spec. No other saved errors on control. Customer asked to allow for unit to completely defrost. So left unit in an off position until completely defrosted. No water connections

Brandon C.

Arrived on site for dryer not heating and timer not advancing, found bad timer, replaced timer tested good. Also tested heating element and all t-stats, tested good.

Daniel A.

WMH31017FS0 Unit shows door open when closed. Replaced upper/lower interlocks-switches. Checked wiring. Verified normal operation after service

Mike G.

WRS325FDAW04, Arrived on site not unit not making ice checked unit and found that the STRIPPER, ICE has broken unit will need icemaker replaced ordering part per KC r/s next apt for 4/5/18 customer will not be home and would like next apt for 4/10/18 chexked unit for water leaks and no leaks found at time of srv....

Mike G.

WRS325FDAW04, Arrived on site not unit not making ice checked unit and found that the STRIPPER, ICE has broken unit will need icemaker replaced ordering part per KC r/s next apt for 4/5/18 customer will not be home and would like next apt for 4/10/18 chexked unit for water leaks and no leaks found at time of srv....

Clif L.

Kitchenaid wine cooler WUW35X24DS. Arrived on site to diagnose and ice machine that is making noise. Tested all functions of unit and found no mechanical failures at this time. Advised homeowner noises their hearing our normal operation due to multi speed parts and freon expansion. No repairs needed at this time and all is working properly.

Thomas L.

Arrived on site to install previously diagnosed and ordered parts. Removed unit from the wall and removed and replaced the upper and lower sensors. Tested unit and unit tested good.

Mike G.

WRF555SDFZ03, Arrived on site for unit FREEZER DOOR ALARM GOES OFF, checked unit and found that the freezer door liner is Warped and is not letting door shut properly unit will need door replaced ordering part and talked to customer about that it will take 4 to 8 weeks to get door in and that office will call to r/s when door comes in checked unit for water leaks and no leaks found found at time of srv...

Mike G.

WRF555SDFZ03, Arrived on site for unit FREEZER DOOR ALARM GOES OFF, checked unit and found that the freezer door liner is Warped and is not letting door shut properly unit will need door replaced ordering part and talked to customer about that it will take 4 to 8 weeks to get door in and that office will call to r/s when door comes in checked unit for water leaks and no leaks found found at time of srv...

Mike G.

Mike G.

Diego G.

Arrived on site. Check for no cool issues. Found compressor not kicking on. Found relay completely faulty. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete

Diego G.

Arrived on site. Check for no cool issues. Found compressor not kicking on. Found relay completely faulty. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete

Diego G.

Arrived on site. Check for no cool issues. Found compressor not kicking on. Found relay completely faulty. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete

Scott M.

Scott M.

Scott M.

Arrived on site for washer leaking from back . Checked bellow and all water and drain connections inside and out . With back of unit off ran diagnostics cycle no error codes . When unit went into drain cycle , drain stand pipe would overflow on to floor . Unplugged unit to stop drain pump and let water receded back down drain . Had to do this several times to get unit completely drain of water . No water leaks detected with unit itself at time of service . Did inform customer

Scott M.

Arrived on site for no heat oven . Found igniter not heating at all , gettin good voltage to igniter . Replaced igniter and now getting good flame . Ran oven up to preheat all checks good . No gas leaks detected at time of service . Job complete

Dona W.

Arrived on site for flickering hood light and light staying on constantly unless bulb removed. Found interlock switches causing flicker replaced secondary and primary. Unit no longer flickers. Relay on control 7104 is stuck will not allow for light to turn off. Chase assisted with parts office will call with reschedule date.

Paul R.

Whirlpool Range Model WFG770H0FZ0. Arrived onsite for the range with the RR burner not lighting. I replaced the burner valve switch harness that was diagnosed as defective on the previous visit. I tested the open top burners and they are all working as designed. There were no gas leaks present at the time of service. Call complete.

Paul R.

Whirlpool Range Model WFG770H0FZ0. Arrived onsite for the range with the RR burner not lighting. I replaced the burner valve switch harness that was diagnosed as defective on the previous visit. I tested the open top burners and they are all working as designed. There were no gas leaks present at the time of service. Call complete.

Luis M.

Refrigerator-replaced ui

Thomas L.

Arrived on site for leaking icemaker. Found slow turning module motor causing icemaker to overfill. Replaced icemaker. All water connections were dry at time of service

Dona W.

Arrived on site for customer states that wrinkle shield not working. Tested timer and wrinkle shield is working to spec. Instructed customer on operation of wrinkle shield option. Explained to customer that customer instructs are not covered at this time in warranty. Enamel is not coming off, there was a sticker inside drum. Customer refuses to pay for services. Spoke with Jordan bill customer.

Luis M.

Refrigerator-replaced evaporator fan motor

Clif L.

Kitchenaid refrigerator KRMF706EBS01. Arrived on site to diagnose a refrigerator that is not dispensing ice. Found condensation frozen on the underside of ice chute and torn gasket on ice chute. This has caused ice buildup around the dispenser motor and dispenser motor has failed as well. Motor and chute will need to be replaced to complete repairs.

Luis M.

Freezer replaced sensor and main control

Luis M.

Freezer- replaced main control and thermistor

Luis M.

Freezer- replaced main control and thermistor

Dona W.

Arrived on site for unit not advancing after fill cycle. Selected normal cycle, unit senses, fills, agitates, drains, rinses and spins. No saved error codes. Checked all wash temps, cold, warm and hot all functioning correctly. Unit is working to mfg specification. Recalibrated unit. All water connections dry.

Connor M.

WFG505M0BS0 whirlpool oven Arrived on site to test unit for oven temps off and burner on top taking too long to ignite. Fiund oven temps off beyond calibration. Ohmed sensor and it showed open. Ordering sensor. Burner on top had burner cap on incorrectly. Retuneign with oven sensor only. Customer requesting cm only.

Connor M.

MFI2569YEM0 may tag refrigerator Arrived on site to test unit for mot cooling. Found failed control. Replaced and programmed. Unit working properly, no leaks detected.

Thomas L.

Arrived on site for no spin and no agitation. Found neither worked because the drive coupling had dialed . Removed and replaced. Tested unit. Operations are now correct. No leaks observed.

Clif L.

Kitchenaid dishwasher KDTE254EWH2. Arrived on site to diagnose a dishwasher that is leaking from the door intermittently when cycling. Tested unit and found upper rack rail on the right side has abnormal resistance at full in position and calcium build up at the top and sides of inner door panel. Contacted tech line and spoke with Kathy she advised replacing both upper rack rails to correct leak issue as rails are keeping door from shutting properly. Replaced both upper rack rails and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Dona W.

Arrived on site for heating element not turning on in dry cycle. Replaced timer from previous tech order. Ran through cycle found unit is filling, washing, draining, dispenser is opening and heater is turning on. Drawing 5.3amps during dry cycle. All ops check good. All water connections dry.

Dona W.

Arrived on site for no drain, found open drain motor. Replaced ran through cycle. Verified all ops and all water connections dry. Unit check ok. No abnormal noises.

Robert J.

Thomas L.

Arc onsite for no heat for right front burner.Found open switch contact and open element coil. Unit now heats properly.

Brandon C.

Arrived on site for oven light not shutting off, found bad control board, I replaced control board, unit tested good.

Kevin B.

Arrived on site and inspected unit and found wash motor is not operating, after replacing wash motor all function has returned to dishwasher. No water leaks from connections at time of service, job complete.

Brandon C.

Arrived on site for dishwasher not cleaning dishes. Found water level was good, but wash motor was not running, found bad wash motor. Customer is not wanting to go with repair at this time.

Connor M.

WDF330PAHB0 whirlpool dishwasher Arrived on site to test unit for filling and draining not starting cycle. Found sump not coming on in test mode. Confrimed no amp draw. Relay not closing. Will need control board to repair. Office to scheudle directly.

Connor M.

WED5000DW2 whirlpool dryer Arrived on site to install pulley for squeaking. Installed pulley and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Mike C.

Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for not dispensing rinse aid. Put unit into diagnostics and ran a automatic diagnostics cycle and found when dispensing rinse aid, the proper amount did not dispense. Found dispenser faulty. Installed new dispenser and checked operation, checked good with no water leaks.

Kevin B.

Arrived on site and replaced door diagnosed on previous visit, after replacement call function has returned to microwave, job complete

Luis M.

Refrigerator-replaced freezer and fresh food leds

Kevin B.

Arrived on site and found Fresh food right hand door has 3 gallon sized buckets, door has an Indention on the lower third test fit a gallon sized bucket but the rest of the door needs a smaller size. No water leaks from connections at time of service. Spoke with JC and part will need to be researched. Two will need to be sent directly to customer.

Brandon C.

Arrived on site for dishwasher door slamming down, found link was broken. I replaced link kit, unit tested good.

Paul R.

Whirlpool Refrigerator Model KFCS22EVMS8. Arrived onsite for the refrigerator that is freezing food in the crisper drawers. I found the dampener not closing properly. I replaced the dampener and the unit is working as designed. There were no water leaks present at the time of service. Call complete.

Clif L.

Whirlpool range WGE745C0FE00. Arrived on site to diagnose a range with oven lights that will not turn off. Tested unit and found upper and lower oven latches missing mounting screws preventing door switches from being pushed by door assemblies. Mounted upper and lower latches properly and tested unit. Found all is functioning properly at this time.

Rudy D.

Dishwasher.. Not clean dishes ... Replaced sump motor Assy after testing wash motor ... Test and ran cycle ok .. Chevk hoses and inlet valve for leak ok .. Job complete

Leonardo C.

KitchenAid dishwasher not washing. Model#KDTM354DSS4. Arrived on site to test u it for not washing dishes. Test u it and found u it getting water in but wash motor not coming on. Test motor and motor getting power but not responding. Replaced sump and motor test unit and unit washing correctly no leaks present job complete.

Rudy D.

Kevin B.

Arrived on site and inspected unit and found fabric softener cup and bleach cup are overflowing during the warm water use. Recommended turning water pressure down and they are now operating properly. If situation happens again will need to bring back both leads cup and fabric softener, along with valves to correct issue. No water leaks from connections at time of service

Mike G.

NTW4605EW0, Arrived on site for unit not going pass wash checked unit and found that the actuator is bad replaced actuator and retested unit and found that the unit is now washing rinsing and draining and spining checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time.....

Mike G.

NTW4605EW0, Arrived on site for unit not going pass wash checked unit and found that the actuator is bad replaced actuator and retested unit and found that the unit is now washing rinsing and draining and spining checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time.....

Thomas L.

Arrived on site to install previously diagnosed and ordered parts. Removed and replaced the inverter and magnetron. Tested unit and unit operated as designed.

Luis M.

Refrigerator-diagnosed faulty house outlet

Mike C.

Kitchen Aid dishwasher KDTM354DSS5 Arrived to find upper rack rails have rusted causing the welds to break. Installed new upper left and right tracks, checked operation and unit checks good. No water leaks were found on unit.

Mike C.

Robert J.

Dona W.

Arrived on site for washer will not start all the time. Found lid switch and wiring harness to lid switch melted and welded together. Will need lid switch and wiring harness for repair. Melissa assisted with parts and office will call for reschedule. All water connections dry.

Brandon C.

Arrived on site for UIB not responding, found bad UIB, parts are covered, ordering w10356493.

Mike G.

WED92HEFW0, Arrived for unit making noise checked unit by removing front panel and found that the screw to the Element bracket is loos, tighten screw and tested unit and unit no longer making noise checked and cleaned out all lent found from unit, unit checked fine at his time.....

Mike G.

WED92HEFW0, Arrived for unit making noise checked unit by removing front panel and found that the screw to the Element bracket is loos, tighten screw and tested unit and unit no longer making noise checked and cleaned out all lent found from unit, unit checked fine at his time.....

Leonardo C.

Gas whirlpool range model#WFG520S0FS0. Arrived on site to test left front burner not igniting. Test unit and found burner cap to be dirty not allowing igniter to make contact. Cleaned burner head test unit and unit test good job complete no leaks present.

Mike G.

JFFCC72EFP00, Arrived on site for TRIM PIECES ON SHELVES ARE COMING OFF-SHLEF WON'T SLIDE ALL THE WAY OUT, checked unit and found that two of the trim pieces are broken and will not let the slide out shelve slide out and will not lock in place the shlef assy will need to be replaced, checked unit after repair and slide out is not locking into place checked unit for water leaks and no leaks found at time of srv....unit checked fine at this time....

Mike G.

JFFCC72EFP00, Arrived on site for TRIM PIECES ON SHELVES ARE COMING OFF-SHLEF WON'T SLIDE ALL THE WAY OUT, checked unit and found that two of the trim pieces are broken and will not let the slide out shelve slide out and will not lock in place the shlef assy will need to be replaced, checked unit after repair and slide out is not locking into place checked unit for water leaks and no leaks found at time of srv....unit checked fine at this time....

Scott M.

Thomas L.

Arrived on site for no spin or drain condition. Unit would not complete calibration mode. Found belt had slipped off pulleys. Reinstalled, recalibrated. Operations now normal and all connections are dry.