Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Moxley - New Braunfels, TX
John - New Braunfels, TX
He was on time and professional. He helped me fix the issues.
Latricia - Hutto, TX
Daniel - Round Rock, TX
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Anthony - Florence, TX
Seamless system for repairs and service!
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
Appliance works, but work not quality
Walter - Round Rock, TX
I do appreciate the fact that our microwave now works from the parts replaced, but the Technician didn't take time to do a quality finish of the job. The outside frame wasn't flush with the front face like it was before, and 1 of 3 of the major weight supporting bolts was not securely screwed in, in fact, it was cross threaded and had no value to help support the weight of the unit. Thank goodness a more advanced Technician in Tyler came by on the next visit to clean up the bad service call, he took his time, took back down the over the oven installed microwave, and got it properly seated, and now all is good. Thank you Tyler, I hope you don't have to spend a lot of time cleaning up jobs for others. Oh, and another thing, Wesley left a screw out of the top of the microwave during the repair ( not the supporting weight one) and Tyler found a replacement in his bag. Tyler is a top notch Tech, with strong client satisfaction skills. I hope Appliance Express will do what they need to keep a quality guy like him around.
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Noel - Austin, TX
Matthew - Canyon Lake, TX
Good overall experience
Toni - Austin, TX
Lou is a fantastic Technician
Wasn't happy with the servic
Ther service tech appearance wasn't really professional. Had no ideal how to fix my over heating problem with my oven. Did make sure that oven was calibrated correctly. I ended up buying a thermometer an Google how to calibrate my oven an fixed it my self
Steven - Harker Heights, TX
Excellent and professional service
Expert service with a teacher's heart
Dan - Round Rock, TX
Gerry C quickly evaluated, diagnosed and dealt with our problem quickly and efficiently. He spent time explaining what he was doing and why. In addition, he performed several "nice touch" things that may extend the life of our fridge.
Kristi - Temple, TX
Wanda - Round Rock, TX
Tyler as well as the office staff are caring and clearly insuring all is resolved.
Brad - New Braunfels, TX
The work was done well. The price the was originally quoted was the same when he came to our home to make the replacement.
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Ella - Lampasas, TX
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
KitchenAid dishwasher warranty repair
Corey - Austin, TX
The service rep communicated his ETA and was on time and professional. He quickly diagnosed the issue and made the repair. Very minor fix but without the dishwasher was useless. Thank you!
Cintia - Temple, TX
Great service and knowledge of the issue
James - Killeen, TX
The service tech was very courteous and knowledgeable of the issue needing repair. He explained to me what was wrong with my dishwasher and how to fix it, if the issue was to occurre again.
Myron - Horseshoe Bay, TX
George - Georgetown, TX
Tyler was very prompt, professional and fixed the issue!
Wes - Austin, TX
Serviceman was great, punctual and efficient
Carolyn - Round Rock, TX
Wayne - Killeen, TX
Would definitely recommend
Great professional service
Phillip - Austin, TX
Our refrigerator repair was done thoroughly and with great attention to detail by Paul. We recommend him, and the company, highly.
Pat - Belton, TX
Norma - Liberty Hill, TX
Ryan - Austin, TX
Courtney - Georgetown, TX
Gerry is awesome and very knowledgeable. He takes his time to make sure to try to figure out the best way to help the customer.
Oliver - Kyle, TX
Service was completed quickly and efficiently. I would say going above and beyond what the original issue was by also fixing a different issue before leaving.
Sally - New Braunfels, TX
Serviceman was on time, courteous, and professional. Answered any questions we had.
Kris - Salado, TX
Out standing was polite and quick at his job Cleaned up any mess Thanks
Dale - Killeen, TX
First of all the labor and install price was tooo much. $180.00 for coming to my home and only less than five minutes to install the part.
Washer and dryer
Alex - Salado, TX
The washer was fixed on the second visit after I told them what I found on Google. As far as dryer, still has the same problem making a very loud noise. At this point I’ll just cut my losses. At least the washer works
Theira - Canyon Lake, TX
Great service.Wesley was very efficient.
Lorraine - Austin, TX
I would definitely recommend Appliance Express to all me friends. Wesley the technician was very efficient he figured out the problem right away.
Ryan - Temple, TX
Scott - Austin, TX
Roderick - Temple, TX
Melvin - Georgetown, TX
Jonathan arrived on schedule and was very knowledgeable and professional about correcting our problem. Very courteous.
Stacy - Belton, TX
Very kind, considerate, and polite.
Derek - Georgetown, TX
Jonathan got the job taken care of quickly, yet carefully. He even asked if we had any questions or concerns about our other appliances. This visit exceeded our expectations.
Sally - Round Rock, TX
Paul was very thorough and took the time to explain all of the issues I had about my new Whirlpool washing machine (under warranty). Paul was very professional and friendly! Would highly recommend!
Very good service
R - Lago Vista, TX
Roberto - Austin, TX
He did what was asked
Bo - Austin, TX
I would use again
Abdul - Austin, TX
Patricia - Killeen, TX
Maytag Fixed it
John - Austin, TX
Kris - Austin, TX
Samir - Austin, TX
Jerry provided very good customer service. He was very friendly.
Theira - Canyon Lake, TX
Steve - Lakeway, TX
Anthony - Austin, TX
On time, very effecient and knowledgeable about the appliance.
Larry - New Braunfels, TX
Robert - Cedar Creek, TX
Joseph is not only experienced in what he does but he is also a pleasant gentleman, trustworthy and made me feel like I understand exactly what was wrong with the product he was working on. I am so amazed with companies that have such valuable employees as Joseph. Thank for not only your professionalism, but your kindness as an individual. Keep up the great job you do you are an inspiration to all of us!!!!
Karen - Cedar Creek, TX
Joseph was extremely kind and considerate. He was very thorough and able to fix a long standing problem with our dryer. We couldn't have asked for better service. He obviously cares about his customers.
Great repair person
Richard - Austin, TX
Joe was knowledgeable, friendly, and skilled
Knowledgeable & Quick
Reba - Georgetown, TX
Our service technician knew what he was doing and was very pleasant.
Excellent service. Well versed on appliances and repairs
Ronald - Austin, TX
Paul is one of the best repair people we have had in our home. He knows his stuff about the appliance and has a great personality to boot. A great combination to have in the repair business.
Eugenia - Austin, TX
honest and fast service
Frederick - Austin, TX
Leo was very honest about the service and worked quickly, quietly, and efficiently
Paul gave me great service. My dishwasher is working now thanks to him.
Bertha Miller - Austin, TX
Both Susan at Appliance Express and Paul did everything possible to accomidate me. Paul iwas very considerate to come on the early side yesterday because he knew I had to leave in the afternoon. I would highly recommend him.
Lori - Luling, TX
The technicians are very friendly and knowledgeable. They also make very effort to pinpoint the scheduled service times.
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He is thorough and also a pleasure to work with. He really knows his stuff.
Excellent Customer Service
Anthony - Austin, TX
Great experience, very polite and mindful of taking care of your home. Tech wore boot covers and a blanket was put down to protect our countertops. Made two trips, one to diagnose and order part, return trip to install. Very happy with the results and service.
Brian - Georgetown, TX
Painless! Tommy was on time and very professional. He fixed the problems and put everything back where it belonged.
Alvin does outstanding work
Chauncey - Belton, TX
Very fast, professional and problemed solved in order to get my oven working.
Jerry is great
Chris - Georgetown, TX
Arguably the best service technician experience I've ever had. Jerry was polite, thorough, and helpful. He took time to explain the issues, how he was correcting them, and made sure I knew exactly what was going on.
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
repair service survey
Mark - Austin, TX
Freezer Repair Service
Terry - Troy, TX
Excellent technician!! Very professional, knowledgeable, and fast.
Louisa - Austin, TX
Gary - Georgetown, TX
Professional and Efficient!
Lynn - Austin, TX
Fluid and exceyfrom beginning to end.
Outstanding customer service
Landon - Volente, TX
Appliance Express satisfaction
Mayra - Seguin, TX
Great experience. Quick. Communicated what to expect. Clean
Lou was great
Christi - Georgetown, TX
Lou was very professional and courteous. Assessed the issue, got the part ordered and installed quickly.
Very professional service
Andrew - Austin, TX
Hunter - Georgetown, TX
Florence - Austin, TX
Tyler was very helpful! I would have him back in a heartbeat. I do object to your raising the service fee without notice. I willingly agreed to the fee with the knowledge there might be no needed service. I did not agree to an increased service fee without prior notice. I said nothing to him because I knew this was beyond his control
Kenneth - Volente, TX
Great job..in and out no fuss no mess no issue!!!!!
Roderick - Temple, TX
Great customer service from Thomas
Thomas was great found our house in the middle of no where. Was very knowledgeable, once he identified the issue took him about 5 min to fix and had all parts with him.
Great customer service!!
Coy - New Braunfels, TX
Robert was awesome! He had all the right parts on hand to fix my dryer, and after some troubleshooting, recognized that the previous installer put a hose on backwards causing my weather to malfunction. He was in and out in an hour. Great job.
Luis - Copperas Cove, TX
Laura - Round Rock, TX
Tyler was awesome! Fixed my dishwasher in no time flat and I was happily surprised the next day when the manufacturer refunded me the cost of the part!! <3 Thanks so much for the fast response. Will definitely be an Appliance Express customer for life! We've used ya'll for other broken appliances and the experience has always been perfect.
Lou was very nice and polite. Fixed issue correctly and in a timely manner
Tracy - New Braunfels, TX
Diego's pleasant personality and knowledge are reassuring in the face of repairs on pricey appliances. He remembered his service call for my oven a year ago, and it was like welcoming back a friend.
Eric - Liberty Hill, TX
Jonathan was very informative and helpful with all my questions.
Charity - Del Valle, TX
They did what we needed them to efficiently and in a timely manner?
Julia - New Braunfels, TX
Would definitely recommend
Andrea - Austin, TX
Luis provided great, professional service.
Stephanie - Georgetown, TX
Awesome ! Couldn’t ask for better service
Great technician and service
Nathan - Austin, TX
Joseph was a really good tech and cool guy. Thanx for helping.
Great service! Extremely Knowledgable and Friendly!
Brent - Austin, TX
This is the second time Clif has helped us with our appliances, and we are so grateful for his help! He is incredibly knowledgable-understands the ways these machines work, and can troubleshoot effectively and efficiently, all the while educating us in a friendly and helpful manner. We have learned so much about how to better use and care for our appliances--big thanks to Clif!
Timely and Great Service
Marilyn - Seguin, TX
Jacqueline - Austin, TX
Joseph was prompt, knowledgeable and quick to identify the problems. Even gave some tips to avoid further issues with appliances.
Charlotte - Belton, TX
Both men were very professional and did a great job on correcting the refrigerator problems. The stove, however, is in my opinion, an engineering defect. The Aqualift cleaning system installed on this stove, does not clean.
Charlotte - Belton, TX
Both men were very professional and did a great job with th.e refrigerator. The stove, in my opinion, can't be corrected as this Aqualift cleaning system, is an engineering defect
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Christie - Austin, TX
Very quick and professional.
Micheal - Austin, TX
Was very informative and knowledge
Anu - Cedar Park, TX
Fantastic. Lou was a joy to work with.
Anne - Austin, TX
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
Gurneet - Austin, TX
Very punctual! Very courteous! Knew what he was doing!
Jo Ann - Georgetown, TX
James - Georgetown, TX
Arrived as scheduled. Tyler was professional, knowledgeable, and efficient. Problem with inadequate oven heating was quickly corrected. This was a warranty issue so there were no charges involved.
Kayla - Austin, TX
Yan - Austin, TX
LM - Leander, TX
Knowledgeable and very professional
Bonny - Georgetown, TX
Provide a great explanation of the equipment problem, fixed it and it finally works. Last year we had two other company's come in and they tried but didn't fix it. Technical knowledge of the equipment was a number 10. Thank you.
Positive experience, would use them again
Julia - Georgetown, TX
Jerry was wonderful, very knowledgeable and was able to diagnosis the problem.
Joe - New Braunfels, TX
technician was great!
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Mike - Jarrell, TX
James B - Austin, TX
Joseph has been out several times to service my commercials appliances and he's always been very pleasant and professional.
John - Round Rock, TX
Great person that came to my house
Guillherme - Austin, TX
Cordilia - Paige, TX
Very polite and knows the product well
Suzanne - Salado, TX
Great Service but...
Herman and Kimberly - Hutto, TX
Great Service from Wesley; however, this is the 3rd time the part was replaced. Hopefully the annoying loud noise will not return.
Great service..Arrived on time and completed job in timely manner
Dorothy - Horseshoe Bay, TX
Would recommend this service to anyone.
John - Georgetown, TX
Claudia - Austin, TX
Top-flight Service Technician
DinAustinTX - Austin, TX
Cliff is awesome. He is very knowledgeable and and admirably efficient. He is expert in letting you know what the factors related to your problem are and approaches its solution in direct and effective way.
Very knowledgable and a pleasure to work with.
Tim - Georgetown, TX
Steve did the job quickly and found issues I didn't know about and fixed them quickly.
Great Service - Polite - on-time and efficient
Kris - Georgetown, TX
Repair person was corteus
Dan - Austin, TX
Much better service
Jocelyn - Austin, TX
Much better service
On time quick repair
Sharron - Georgetown, TX
Thanks very much!
Lindsey - Austin, TX
Great service, very gregarious personality, gave good advice for the future maintenance of the appliance to avoid future calls. He did excellent work and was very clear with what he was doing at all times. Very pleasant!
Superior Customer Service
Jordan - Austin, TX
Our experience with Luis was exceptional. He expertly addressed all of the issues we were having, answered our questions with patience and professionalism, and was kind and courteous. Couldn't ask for a better service call. Thank you Luis and Appliance Express!
Friendly and Efficient
Laura - Austin, TX
Good service. Only issue was confusion with Whirlpool double booking an appointment and sending wrong parts. I had told repairman about double booking but he didn’t straighten out. Part did not arrive on time and repair pushed out. Not sure if mix up contributed to that but sounded like it
Great Customer Service
It was a pleasure to have Joseph to take care of my dryer, he provided knowledge and very helpful tips to ensure my dryer was taken care of and lasted a long time. He called to give a description of himself, since the time changed, and it was starting to get dark outside. He was professional, and you could tell he loved helping others. Thank you Joseph I appreciate you fixing my dryer!!! You Sir are AWESOME!!
Joseph was so knowledgable and friendly
Douglas - Austin, TX
Joseph from Appliance Express did a great job fixing our broken oven door. Better than new. In addition he took the time to give us excellent advice on caring for the appliance and properly calibrating the oven heat and configuring that so it shows reliably from the display. We really appreciated the extra level of service.
Quick in and out
Freddy - Austin, TX
Karen - Georgetown, TX
Jonathan was very helpful and explained things so well. He provided very friendly and competent service.
Great Warranty Service, Helpful Tips
Joe - Austin, TX
Clif easily diagnosed and fixed the problem with our dishwasher. But he also shared with us several tips that will result in cleaner dishes, less expense, and fewer problems with the appliance. He gave us tips on the appropriate wash & rinse temperatures, method & frequency of cleaning the dishwasher, and use of rinse aids and detergents.
Great Knowledge and Service
Jonathan was very helpful and knowledgeable about my issue. It was really good the way he explained some options and steps to help ensure that I get the best usage out of my appliances. He did a great job!
Great, quick service!
Paige - Kyle, TX
Once they found the root of my problem it was a quick fix. Each technician was extremely friendly and knowledgeable. I appreciated the communication with the dispatch, in order to find a time that met my needs!
Really good experience! Came as scheduled, and very professional!!
Ron and Bobbie - Marble Falls, TX
We were comfortable having Tommy in our home, confident in his knowledge of our problem and he remedied the problem in a short time. We now have a working icemaker again. We are delighted with the overall professional performance of Appliance Express and will recommend them!
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Karan - Austin, TX
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
Roy - Leander, TX
Orlando - Bastrop, TX
How cool is That!
Harry - Killeen, TX
I had no cool in my fridge and now I do! Hence "How cool is That?"
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Shay - Florence, TX
Mary - Marble Falls, TX
Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.
Billy - Blanco, TX
Was a wonderful and convenient experience
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was super
Joanne - Georgetown, TX
Steve Cardenas was outstanding. Extremely friendly. He not only solved the problem, but answered our questions and explained what the problem was
Lynda - Cedar Park, TX
Lou was personable, professional and knowledgeable. He was able to pinpoint the problem with my microwave within minutes. My dishwasher, on the other hand, was a bit more of a challenge however Lou was patience and was able to repair it and provide tips on better ways to operate it going forward.
Janice - Austin, TX
Kathy - Driftwood, TX
Sushma - Austin, TX
Great , quickly resolved the issue , kind , educated, positive
Angel - Georgetown, TX
Great , quickly resolved the issue , kind , educated, positive
Danielle - Austin, TX
Awesome service from Cliff.
This is the third time you came out still not working
Rama - Austin, TX
The moment technician left microwave stopped working.
Isabel - Austin, TX
Mike - Austin, TX
Easy to set an appointment. Technician was kind and very knowledgeable.
Dishwasher fix and info
Rudolph - Austin, TX
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
Very satisfied with explanation, repair
Ken - Georgetown, TX
Quick and expert service
Jose - Hewitt, TX
Quick, thorough service
Brian - Austin, TX
Paul did a great job and made sure he understood the problems including those which were difficult to solve like intermittent problems.
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Marianne - Wimberley, TX
Brandon was friendly, knew what the problem was and fixed it in a flash!
Terri - Austin, TX
Alex - Salado, TX
After speaking to several representatives and coordinating the repair for a washer and dryer, I came home that night to find the exact codes and error messages on my washer and my dryer was making the same noise and as loud as it was before I left. I was assured on the invoice that the technician found four other codes which were never displayed. But I came home to find the 2 codes I called in the request for. After googling the codes, I suggested the necessary repair to the representative as was told they could order the part and it would take several days for them to come back. I’m glad me and google were able to be a part of the repair process. Hopefull, while he’s here, he could actually address the dryer issue since google wasn’t too helpful with that.
Elizabeth - Wimberley, TX
Steven - Austin, TX
Kevin was very professional, quick and fixed my refrigerator. I would definitely recommend him and Appliance Express
Jeff - Austin, TX
The service was excellent, however the vendor gave the service department the wrong info.
Resolved issue quickly
Renee - Austin, TX
Luis was great! Found the problem and quickly fixed it!
Fast and its fixed!
Tom - Wimberley, TX
Brandon came in, put on booties to protect the floor and got to work. Changed the element and control and then was gone. It took just a short time and my stove works as intended. that is what you want your repair people to do
Cynthia - Fischer, TX
Robert was fantastic! I was very impressed with Whirlpool's responsiveness and service.
Kris - Salado, TX
The technician was extremely knowledgeable and professional did a great job. Was very polite and answered all questions about the repairs. He did a very good job!!
William - Marble Falls, TX
Kristen - Austin, TX
Scott M. was both professional and courteous, and he helped us solve the issue with our stove.
Phillip - Horseshoe Bay, TX
I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Joel - Smithville, TX
Margaret - Austin, TX
The staff at Appliance Express are fantastic
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to replace inner door and hinges. Replaced all parts test unit and door closing correctly. Job complete.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not starting. Tested unit and found error codes f0e5 off balance, f5e2 lock fail and f0e2 over suds. Replaced latch, ran unit through diagnostics cycle and all passed. No leaks present at this time. Job complete."
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect previous issues. With 2nd man, we were able to get the unit pulled out far enough to get to the back of the unit and test voltage. Found that the outlet is wired incorrectly. Tested voltage at the outlet and got 0V. Tested voltage at the terminal block and got 0V between the red and black; 250V between the red and white; 250V between the black and white. Due to this, the main control has gone bad; therefore, I removed and replaced the main control and left the unit unplugged for safety. I recommended that the customer have their builder or an electrician check the outlet for incorrect wiring. Turned the breaker off for safety as well. No lint & no water leaks observed during service. Job completed."
REFRIGERATOR KITCHENAID KSF26C7XYY04 Arrived on site for a refrigerator not producing ice and not getting to temp to replace previously diagnosed parts. I tapped the drier and found the pressures low. I found the unit with the old style aluminum RC evaporator and found it pitted and leaking refrigerant. I replaced the compressor and evaporator. I installed a UV drier and installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.3 oz of R-134a. I tested the unit and had a good frost pattern and good pressures. The unit is working as designed.. Call complete.
OVEN JENN-AIR JMW Arrived on site and tested operation. Found oven display has no lights working and is not responding. Turned breaker off and accessed control and display. Tested voltages and found proper voltage to all components. Reassembled and found display now functioning. Unit is currently functioning. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for fridge freezing in the fresh food section. I inspected the unit and work area. I checked the ice box for any air leaks and found none. I found the damper door opening and closing. I found the thermistors in good working order. I am replacing the control UI. I changed the freezer temp to 4 degrees and set the unit to basic defrost mode instead of adaptive defrost. Job complete. No water leaks detected.
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived on site for sparking in microwave. Installed two new ceramic support mounts in the back of the microwave. Job complete.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for unit not responding to commands. Found bad console will need to order new console W11297709 office to reschedule. ; ordrng 1 W11297709 (CONSOLE )
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived on site for fresh food evap covered in ice . Ran diagnostics . All checked normal . Power went out in neighborhood. Went ahead and replaced UI and HV control . No water leaks detected at time of service. Told customer to keep an eye on unit when power is restored . No water leaks detected at time of service. Job complete .
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found water turned off under sink. Turned on water and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW6620HC0 on site for washer that need a previously diagnosed main harness as well as ACU. Upon completion of repair I was able to reconnect the entire washer back to gather and when I plug the unit in to try and test it I found that the main consul made one beeping noise unlike before where no sounds or light to come on at all and right after the beeping noise I could not get any response out of the ui. I ended up testing the main DC voltage harness from the Ac to ui And verify that there was still no voltage coming from the AC you to July after the ACU was replaced.At this point I called raw paw tech line and try to verify what could be causing a voltage drop or other issue with the unit. Tech Lionhead advise that I remove each harness except for Jay to NJ 12 J to being the main power supply from the outlet to the main board and J 12 going from a CU to you why and then whirlpool tech line instructed me to plug the machine back in and verify that with only those two
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator uI not working. Upon arrival replaced and programmed UI tested UI unit tested good. Job Completed.
DISHWASHER KITCHENAID KUDI02CRBS0 Arrived on site to test unit for no power. Test unit and found black wire connected to white wire making unit hairy. Will need new control and panels.
WASHER MAYTAG MVWX655DW0 Arrived on site for washer making a loud grinding noise when agitating during wash cycle. Started diagnostics and heard the noise. Removed the pulley cover shield and noticed that the nut holding in the splutch wheel had come just a tad loose. Tightened the nut to splutch wheel and reattached cover. Performed another diagnostics and noise is gone. Unit operating as designed. No leaks detected. Job complete.
DRYER WHIRLPOOL WED8500BW0 Arrived onsite for dryer not starting. Upon inspection and while in diagnostics I found stored error codes for incorrect L1 voltage coming in. I tested the voltage at the outlet and it tested good I tested voltage at the terminal block under a load and it tested good. I also tested the continuity of the power cord in which it passed. I then tested voltage at the control relays I found that CCU P5-3 to P5-8 had an output of only 9vDC with 12vDC being the correct voltage. As per tech sheet i recommended replacing the main control. I replaced the CCU and the unit powered up and is heating as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for a refrigerator thats still not making ice or cooling correctly. I tested the unit and found the idle pressures high indicating the unit might be slightly overcharged. I tested the pressures with the unit running and found the pressures a little high. I could hear the refrigerant sputtering and stopping flow while on the FC evaporator and then it would start flowing again after a few minutes indicating possible moisture in the system. I removed the refrigerant and pulled a long vacuum on the system. I charged the system with 4.75 ozs of R134A and tested the unit. The unit is working as designed. I did find the right door hinge self closure spring broken
WASHER WHIRLPOOL WFW86HEBW2 "Arrived on site for washer intermittently give error code F3-E2. Performed diagnostics mode and checked fault codes. Found error F2-E2 temp sensor failure, F6-E3 communication error between ACU to UI and F5-E4 door not opened between cycles. Ran automatic test mode and monitored operation. Found all working in test mode. Measured resistance at connector J5 pin 1 and 2 and found 12.1 K ohms. According to tech sheet will need to replace ACU. Cleared error codes. Found no ETA on control. Will need authorization to complete repair.Office to schedule appointment when ETA is available. ; ordrng 1 WPW10692383 (ACU)"
RANGE KITCHENAID KSDB900ESS1 Arrived onsite for unit not heating up fast enough. Customer said it would take over 2 and a half hrs to get to 410 degrees. Tested unit. Upon inspection. Found that temperature sensor was bad. Replaced temperature sensor. Tested unit up too 430 degrees. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for fresh food not defrosting. Customer defrosted unit,removed cover,defrosted evaporator replaced motor that includes defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip,per service pointer W11092686F secured evaporator to liner housing using clamps and zip ties,secured cover with 4 screws.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed part for defrost issues and drain tube issues. Removed failed harness and replaced with new. Was able to steam clogged drain tube out. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace float assembly parts and sump assembly, after replacing, unit tested good."
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for dishwasher racks being rusted. I inspected the unit and work area. I found the under side of both racks covered with rust, and I found th wheels for the bottom rack keep falling off. I replaced both racks and the wheels for the bottom rack. Job complete. No water leaks detected.
DISHWASHER WHIRLPOOL KDTM404EWH3 Arrived on site for dishwasher that was leaving a white filmy residue on the door of the dishwasher according to the customer when I arrive. Upon further inspection the customers mother who was home at the time had stated they were putting some of the powder detergent directly into the tub. The brand of detergent they used did appear to be a offbrand style soap that I have not seen before. Therefore we cannot accurately say that the film being left behind is not from the soap all the dissolving or not but I did run multiple diagnostic test on the unit and found that the unit was filling and draining and agitating as designed and when you put the proper amount of soap in the soap dispenser it did appear that the dispenser would open up correctly and the soap with the dispense out and fully diluted to the water. I did speak with the customers mother about the fact that the dishwasher itself needed to have a few months of curing time for some of the water
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived on site to follow up on freezer door that customer said was making noise when closing. Found that after previous work was done the lower bin was not properly hooked into the sliders. Removed door and retested lower bin. Retested and unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site for no cool. Unit powered on fans running compressor not powering on,good voltage to inverter,removed inverter ohmed compressor windings. Compressor ohmed good diagnosed a defective inverter, installed a new inverter powered unit on compressor powered on. used 1 W10629033 (INVERTER ) from stock"
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for hard to push buttons . Found screw mounting cracked ,allowing control to be pushed back when buttons were pushed . Replaced console . Unit is now functioning normally. No water leaks detected at time of service.job complete ."
REFRIGERATOR WHIRLPOOL WUR50X24EM00 "Arrived on site to install previous diagnosed part. Removed failed bimetal assembly harness and installed new. Placed defrost sensor in ice water to get below 40° for testing. Measured voltage to defrost heater and place in manual defrost mode. Found heater activating and getting 120 volts. All tested good, no water leaks detected. Please allow 24 hours for unit to reach proper temperature.
OVEN KITCHENAID KOCE507ESS09 Arrived on site to test unit for door not closing correctly. Test unit and found arm had come off track. Removed unit from wall and removed side panels and secured arm in to track test unit and unit test good job complete.
RANGE KENMORE 79073239312 "Arrived on site to diagnose range not heating. Performed diagnostic on unit. Found ignition not heating and gas valve not running. Found no voltage going to oven section from control. Had 120 at control, but nothing coming out. ; ordrng 1 316455430 (clock/timer)"
DRYER SAMSUNG dv45h6300eg/a3 "Arrived on site for customer complaint of unit making noise, found noise coming from rollers, I replaced all 4 rollers, unit tested good.
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found defrost issues. Ordering needed parts. Office to schedule return trip. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11216949 (cntrl-elec) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor) and 1 WP2323198 (defrost heater)
DISHWASHER KITCHENAID KUDS25SHBL1 "Arrived on site to install previously diagnosed and ordered part. Due to the check valve failure, I removed and replaced the check valve and tested. Unit is operating as designed.No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on site to replace LED control board from previous diagnosis. Replaced board and no lights still. Confirmed no DC voltage to any lights. LED control board is receiving proper voltage. Spoke with tech line and confirmed bad LED control board. Need new LED control board to fix issue. Sr7728937134; ordrng 1 W11368839 (LED CONTROL BOARD)
OVEN MAYTAG MAYTAG "Arrived onsite to replace previously diagnosed parts. Did not install sensor. Due to not having accurate model or serial number, the sensor was not correct. Accessed old sensor and measured 1.082k ohms, sensor is good. Took ohm reading from harness to control and got the same reading. Control board was bad.
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving F1 error code. Found failed control.; ordrng 1 W11316353 (CONTROL)
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer not spinning. After inspection found the unit was paused in a incomplete cancel cycle due to an out of balance load. Canceled cycle, put unit in diagnostics auto cycle and all passed. Also calibrated unit. Just in case also looked for signs of gearcase going out but did not find any. Basket spun freely and no signs of leaking oil. Also tested unit in high speed spin, no issues. Leveled Front right leg to stabilize unit while spinning. Instructed customer on proper cancellation when necessary."
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived on site to test unit for not cooling. Found compressor not running. Inverter receiving proper voltage. Compressor was measuring 8ohms. Evap and condenser fans running. Spoke with tech line and verified bad inverter. Need inverter replaced per tech line. Sr#7728937954; ordrng 1 W10629033 (inverter box)
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose a microwave that is not turning on. Tested all parts and components and found no failures with unit at this time. Advised homeowner of findings.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to install previously diagnosed parts. I installed the inverter, micro control main control and console. I found one of the connectors on the inverter (blue wire) was fused together so when it woks plugged it wasnt making contact with the metal part of the connector explaining the inverter error code. As I was replacing the micro control I tested resistance at the cavity temp sensor on P22 looking for a reading of approx 230k ohms but I only got 9k indicating a short in the harness for that thermistor. I noticed the mag housing had pinched that harness. I will need to order that temp sensor. When I restored power to the unit and tried using the microwave it stopped and flashed a error code for the magnetron cavity sensor. Ordering interlock (W11033422) magnetron thermostat (W11233913)Office to RS ; ordrng 1 W11033422 (interlock) and 1 W11233913 (sensor)"
OVEN JENN-AIR JJW2830IL01 "Arrived onsite to install previously diagnosed parts. Upon arrival turned unit off at breaker, pulled unit, removed upper fan and replaced with new. Turned unit back on at breaker tested unit tested good, out unit back into place. Job Completed."
REFRIGERATOR WHIRLPOOL KSRS25FTWH00 "Arrived on site for no ice. Removed icemaker cover,found icemaker consistently running through a cycle not sending power to valve or stoping hatter full rotation. Diagnosed a defective icemaker
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site ,replaced wrapper . Tested unit all checked normal . Job complete ."
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged. Replaced control panel and Oven is now correct, job complete"
RANGE WHIRLPOOL KSDB900ESS3 "Arrived onsite to replace control. Replaced control, tested unit and unit is functioning correctly. Ms had a non functioning light that she wanted replaced but the light provided didnt fit. Advised her of correct light bulb and she will purchase.job complete"
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit shutting off during cycle. Put unit in diagnostics and got F2E1 stuck button. Ordered parts. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found installer has put drain hose 30 inches into stand pipe. Water is siphoning out during the cycle and causing F8E1 error code. Corrected drain hose and ran a diagnostic cycle and washer is operating properly. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRT5415ZDM00 "Arrived on site for water leaking. Diagnosed gap at fresh food gasket allowing warm air to enter and cause moisture, remolded fresh food door gasket checked door seal good."
FREEZER WHIRLPOOL GAFZ21XXRK02 Arrived on site for a defective thermostat. Replaced lower thermostat powered unit on u it powered on and started cooling.
OVEN KITCHENAID KOSE500ESS00 Arrived on site for dead oven . Tested and found thermal fuse had blown . Replaced fuse . Checked and cooling fan is working . Preheated was normal . Job complete
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console failures, I removed and replaced both parts. While replacing parts, I found the dispenser gasket hanging out the dispenser door. I removed and replaced the dispenser and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for washer powers on but immediately you can hear the drain pump running. Ran diagnostics and got error code F13 for ACU failure. I could hear the drain pump cycle on every time the machine powered up. Replaced the water level sensor to ensure it wasnt causing the drain pump to cycle the way it is. Ordered drain pump, ACU, and control for return visit and repair. Could not open the door but I found a model and serial sticker on the back of the machine. See pic. ; ordrng 1 W11334214 (ACU)"
WASHER WHIRLPOOL WTW7500GW2 Arrived on site to install previously diagnosed console and control. Removed failed parts and replaced with new. Tested unit and found latch needed as well. Removed failed latch and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit having a broken knob. Looked at knob. Saw that knob was broken along with stem from the control board. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the unit stopped cooling in the RC section approximately 10 days prior, but the last 4 days it has been cooling. I placed the unit in diagnostics and checked the unit in test #4. Removed the evap cover and inspected the evaporator and found the thermistor was blackened. I tested it and it was out of range. Unit cooled through test #4. Also found ice built up at the back of the ice maker adaptor. I removed the ice maker and removed the ice from the housing and applied permagum to seal off the air gaps and reinstalled the housing. I pulled the unit out and removed the back cover and found the drain tube gapped. I sealed the gap with silicone (photos). I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Retested unit and it is cooling as designed. No water leaks observed during service, j
REFRIGERATOR JENN-AIR JFC2089HES "Arrived on site for no cool. Powered unit on removed compressor cover,compressor running no heat from discharge tube,found discharge tube heavily corroded due to tube sitting in drain pan. Moved tube around found slight leak in tube. Unit will need a new compressor,evaporator and filter drier
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested the unit. The unit went thru a harvest and filled the icemaker mold. The fill valve shut completely off and is not weeping water. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for unit freezing over and dripping water. Tested unit. Found that the fill tube was clogged up with ice and spilling water when called for water to fill. Removed ice from fill tube. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer making loud noise on spin. Tested and inspected unit and found failed gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11423758 (GEARCASE )
WASHER WHIRLPOOL WTW6200VW0 Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. Arrived on site to,install previous diagnosed part. Gained access to failed inlet valve. Removed valve and harness, installed new valve. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed evaporator motor. Evaporator cover and drip pan. Instructed customer that we will see if we can get drip pan but item has been hard to get and that customer should call whirlpool to get item. Instructed customer that when we have parts to please defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT ) and 1 W11457241 (DRIP PAN )
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not heating. Tested unit. Found that unit was not heating. Upon inspection found that the heating element was burned out. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL GI5FSAXVY01 "Arrived on site for bottom shelf freezing in the fridge. I inspected the unit and work area. I found service pointer for this issue. It stated there is a possible air leak from the ice maker, and that if the ice maker is not being used for ice to turn it off and the fridge will stop freezing. I turned the ice maker off, as they are not using it for ice. I toke a temperature at the bottom shelf and it is showing 36 degrees, the temp the unit is set too.
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer gasket tearing on right side. Inspected gasket and for interference with gasket. Found no sharp edges or anything that could be causing tear when opening and closing door. Removed torn gasket and installed new. Informed customer to wait an hour before using. All tested good.
WASHER WHIRLPOOL WFW95HEXW2 "Arrived onsite to test unit for unit leaking into the tub, test unit, found faulty valve, replaced valve, test unit, unit works properly, no leaks at this time, job complete"
COOKTOP KITCHENAID KGCD807XSS02 "Arrived onsite for for cooktop fan cap broken, and bottom right burner sparking and not reading flame. Upon arrival found unit fan cap was broken, and bottom right igniter was not on, found unit was sealed in and not installed with proper supports, let customer know I could not properly test unit igniter unless unit was pulled and would have to reschedule,
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to install new LeD module to resolve lights flickering in fridge. Installed and retested. Light is now working as designed and constant. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for turning on randomly, upon inspection found multiple miscommunication errors and fan errors, tested all functions and element worked correctly, ordering all controls and console due to safety of issue. Office to reschedule ; ordrng 1 W11040197 (CONTROL ) and 1 W11040198 (CNTRL) and 1 W11105007 (CONSOLE )"
RANGE MAYTAG MER8700DS0 "Arrived on site to inspect range oven not reaching temps. Upon further inspection, customer advised that they saw a bright red glow on the left side of the oven. I removed the bottom panel and found the element had burnt out on the back left corner. I removed and replaced the element and tested and unit is operating as designed. Job completed."
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating, found ducts clogged and thermal cutoff stuck open, replaced cutoff and tested unit tested good, informed customer that ducts needed to be cleaned to avoid the same issues happening going forward."
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site to diagnose dishwasher that had been leaking from front left corner. Diagnosed unit and found swelled wood with water trails under the fill valve. Checked kick panel and it eww wet down the left side, indicating they line was leaking. Found the line slightly loose with plastic cover piece stuck in the threads. Looted hose and cleared plastic from threads. Tightened and retested. No evidence of leak found. All is working as designed at this time, no leaks found.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying dishes. Upon inspection I found the dishwasher had dishes washed the night before so I could see the water. I did see water left behind after the cycle. I ran a diagnostics cycle. And all functions passed including the heater element. I explained to the customer he importance of using rinse aid accompanied with liquid detergent and showed them where to fill the dispenser to. I also advised them to crack the door after a cycle to help vent out the steam. I explained how the rinse aid will cure the plastic over time resulting in a better dry. No repairs needed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site ,replaced drain extension for leaking . Adjusted mullion heater for moisture on door gasket . No other leaks detected at time of service. Job complete ."
OVEN KITCHENAID KEMS308SSS05 "Arrived onsite to test unit for unit not heating, test unit found bad magnetron, customer also asked to replace inverter, replaced both parts, test unit, unit works correctly, job complete."
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site and replaced control board recommended by tech line on previous visit and evaporator fan is now running. Cold air can be felt exiting damper in fresh food section. Also replaced water filter head and water is dispensing again. No water leaks from connections at time of service, refrigerator will take 12 to 24 hours to cool down properly. job complete."
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found gearcase has failed, attempted to remove wash plate and it is seized. Broke off wash plate and found hub has also failed. Removed and replaced gearcase, actuator, and cam kit. A new wash plate and hub will be needed in order to complete repair.; ordrng 1 KBONLY and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"
DISHWASHER WHIRLPOOL GSD2100V55WW Arrived on site to test unit for unit not draining. Test unit and found melted drain Solenoid. Will need solenoid parts
COOKTOP KITCHENAID KCGD500GSS Arrived on site to test unit for unit leaking. Test unit and found same old adapter to regulator. Advised customer that the adapter is leaking and the she needs a Plummer to replace adapter. Took picture of adapter leaking with bubble solution. Will need documentation of adapter being replace before coming back out. Job complete.
OVEN GE JT5500SF5SS Arrived on site for oven that was giving F97 error code. Upon arrival I am running a diagnostic test I found that the air code was an F 97 and anytime you activated the upper or lower oven the only fan exhaust that would run was the upper oven fan the lower oven would never kick on the matter what test he tried to run ended up calling the customer $384 even for the full cost to repair for the lower fan motor that I found to be defective and causing the air after customer approval I installed a new fan motor and retest of the unit on both ovens everything is working in upper and lower half with no functionality issues call complete
WASHER GE WPGT9360E0WW Arrived on site and tested operation. Found display blank. Tested for proper voltages and found proper voltage. Unit has failed display control Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to diagnose multiple issues with refrigerator. Found adapter icebox seals leaking air causing excess condensation and ice formation. Also noted right side RC door gasket torn and icemaker motor has failed. All three parts will need to be replaced to complete repairs. Due to part availability of door gasket office will need to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10612142 (adapter) and 1 W10846057 (gasket-fip)
WASHER WHIRLPOOL CAE2795FQ0 "Arrived onsite for washer not spinning of draining. Tested unit in diagnostics and standing water did drain. Put unit into auto test and did not complete test. Checked control and was getting correct ohms reading. Unit needed new control. Replaced control, tested unit and unit is functioning properly. Ran another test cycle and unit completed. No standing water. No leaks present at this time. Job complete."
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site and inspected dishwasher and found water is dripping from diverter. Replaced pump and motor assembly and leaking has stopped. Job complete
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite to replace console, replaced console, recalibrated unit, test unit, unit working properly, job complete."
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for RR burner constantly sparking. Did notice burner cap was not sitting properly. Tested unit, unit works good. Job complete."
WINE COOLER WHIRLPOOL WUW35X24DS02
DRYER KENMORE 110.769625 "Arrived on site to diagnose dryer with light out and always running when door is open. Found door switch was broken and closed. Replaced switch and retested. Light is now working and door switch is functioning as designed. Call complete."
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed icemaker motor. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite to test unit for unit not dispensing ice, test unit found auger working in door, but ice container auger not in place, ordered ice container assembly, office to reschedule.; ordrng 1 W10911314 (ice-contnr)"
MICROWAVE GE JVM1650SH01 "Arrived on site for customer complaint of unit shutting itself off during use and control board reading jumbled lettering, unit was working at time of service, if problem continues, will need control board
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived onsite for for dispenser door stuck, upon arrival found dispenser damaged, and panel connection lose. Made connection tighter and replaced dispenser and tested, unit tested good Job Completed."
WASHER MAYTAG WTW5000DW3
DRYER MAYTAG MED6230HW0 "Arrived on site to test unit for no heat. Found error code f1e1. Tested lament, cutoff, and thermal fuse, all tested good. Replaced ACU, tested unit, unit works good. Job complete."
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor not spraying water. Ordering new sump and motor W11416362 office to reschedule. ; ordrng 1 W11416362 (SUMP AND MOTOR )
WASHER MAYTAG MVWB765FW1 "Arrived onsite to replace valve housing, replaced valve housing, test unit, unit working properly, no leaks at this time, job complete."
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived onsite to test unit for unit making loud noise, test unit found the control board is beeping do to the board malfunctioning, needed to order control board, need authorization, office to reschedule.; ordrng 1 W10121049 (electronic control)"
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site to inspect washer for not filling with water, upon inspection found the valve malfunctioning during diagnostic, replaced water valve and found no issue, checked for leaks, no leaks found. Complete"
REFRIGERATOR KITCHENAID KBSD608ESS01 On site for refrigerator that need a new door chute motor assembly. Upon arrival customer had stated that the -19° temps and other temperature related issues youre having prior to the first trip have now completely gone away since our initial trip and that temperature wise the fridge does seem to be balancing out fine and makes a good steady amount of ice. I did go ahead and install the previously diagnosed door shoot and motor that was also causing hot air to freeze up in the door dispenser area. After installing needed parts i retested unit and everything is not working as designed call complete
DRYER WHIRLPOOL MED6630HW "Arrived on site for dryer making a rubbing noise. Ran dryer on the normal time cycle and do not hear anything excessive. Added seal kit in between fan and shroud to provide more spacing. This has not made any noticeable change after running again. Dryer sound normal at this time, Job complete"
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite for unit not responding to touch and staying in a scrolling mode. Tested unit. Found that timer needed to be replaced. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to test unit for not cooling. Found unit is working good. No ice/frost build up, compressor running, fans working. No current issues. Job complete."
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,ordering a new icemaker; ordrng 1 WR49X31524 (ICEMAKER)"
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I powered the unit on and tested all buttons. Everything is working as designed. I left the customer the number for the WiFi team for her husband to call when he gets home so he can get it setup properly. Job complete.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the pressure switch hose and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the evap fan motor and harness + both controls. I tested the fans functions through diagnostics and it came on as designed. I also tested the compressor and it cycled as designed. Unit is working as designed at this time. Job complete.
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to inspect cooktop front left and right burners keep igniting. Upon further inspection, I found the flames for the front left and right burners were too low in the low simmer setting and the flame would go out causing the ignitor to arc. I attempted to clean the orifice and was unable to. Using two orifices form my van stock, I removed and replaced the orifices for the front left & right burners and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found door open light remains on. Found that freezer door switch is not being completely pressed when freezer door closes. Freezer door is leaning outward on the top, gasket is wider at the top. Straightened freezer door brackets and switch is now being depressed properly. If issue happens again bracket and freezer door will be needed to complete repair, job complete."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator not cooling in either section.Through diagnostics test mode the UI flashed as if it were resetting itself.Accessed the back of the unit and confirmed the condenser motor was running.The compressor was also running, but was extremely hot to the touch.Temperatures in freezer were 40 and 55 in refrigerator compartment.Advised the customer the issues are all pointing to a sealed system repair.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previous diagnosed part. I removed the microwave door, and installed a new one. I tested the unit and found it operating as designed. Job complete."
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the drain pump.Reassembled and unit tested as designed.He metal clips on the drain pump came off the fins, causing the malfunction.Job complete"
WASHER MAYTAG MVWB835DW0 Arrived on site for washer that would leak whenever it would fill according to customer. Upon arrival Arena diagnostics but could not find any error codes indicating any kind of hardware software failure so I first checked under the machine to ensure that the drain pump was still intact and that there are no leaks within that area or the gear case portion either after verifying that everything under the washer was fine and dry with no signs of leaking I took apart the consul and found that there was a huge rust puddle underneath the water in the valve and when I turn on the machine I mediately found that the cold side valve was leaking into the compartment and down side of washer. After customer approval and replacement of valve I was able to retest unit and verify that there is no longer any leaks unit is not functioning as designed call complete
WASHER MAYTAG MVWB965HC0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit does have power it just will not lock the lid to start the cycle. Confirmed complaint and found control consul not turning off. Power cycled unit and placing it in service diagnostics. Found no stored error codes and attempted to manually lock the lid lock. Found unit would not lock or indicate that I was trying to lock. Checked connectors at the control between the user interface and the lid lock on the control and repositioned them to ensure they both were fully engaged. Tested unit and unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Placing it in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed and heated up the end. Advise customer that the unit is working and that she would need to use rinse aid to help with her drying due to energy efficiency regulations and the heater not running as long as it used to. Customer is not using rinse aid and gave her some tips on how to get her best dry. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that was not cycling properly.Upon arrival I found that the dishwasher would fill and drain as needed and put into a normal cycle but it would not agitate and after running a diagnostic checks I found that the motor was receiving the full voltage that was not allowing for circulation of water with in the unit I ended up replacing the sump assembly and re-tested unit and found that everything is working as designed and the unit cycles to fill agitation and drain. Unit functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously ordered part.Removed the door, cleared the drain and drain was clear.Removed and replaced the door gasket and used my heat gun to form the gasket to the cabinet.Advised customer not to open the freezer compartment for approximately 24 hoursJob complete"
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer stuck on rinse.Ran diagnostic test mode and found there were no errors.Noticed the unit was several unleveled causing the issues.I calibrated and leveled and unit tested as designed.No leaksJob complete
FREEZER KENMORE 253.2204241 Arrived on site for a freezer that is developing ice inside the freezer. Inspected unit and work area. Customer advised that theyve had an issue with their gasket for some time now and how do use duct tape to keep the gasket in place. Inspected gasket and found gasket not ceiling all the way around the liner. Replaced gasket and used heat gun to reform gasket. Unit is working as designed.
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed lamp. Found light still not turning off. Found interlock on right side not functioning properly. Unit will need new interlocks to complete repair; ordrng 1 W11033422 (interlock)
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not spinning clothes dry, found oil leak from gear case, found failed gearcase.
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer and found the screw to the cam was loose, causing the noises customer heard while running loads of clothes.Used locktite to ensure the screw would NOT fail again.No leaks.Job complete"
WASHER MAYTAG MVWB855DC3 "Arrived on site for a washer that wont start a cycle but makes a clicking sound. FaceTime and work area. Placed in service diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (stuck key) error codes. And found 5e unit intermittently having issues with locking and unlocking the lid. Turned unit off and went back into diagnostics. Found unit showing the F5 E1 error code. Replaced latch and tested unit. Unit began to work as designed. Customer ran a load and unit began to spin, fill, and agitate. Call complete."
REFRIGERATOR GE GFE24JMKGFES Arrived on site for a refrigerator that has a freezer gasket not sealing properly. Inspected unit and work area. Confirmed issue with gasket and use the heat gun to reattach gasket.Allowed 15 minutes for gasket to call to ensure it didnt ring mold back to original mold. Advise customer to get the unit 3 to 4 hours before opening the freezer door to allow the gasket to form properly. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and installed new ice maker. Verified operation. Unit tests good. Job complete
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I checked voltage at the control and found none. I checked at the outlet and found the unit unplugged. I plugged the unit in and found good voltage. The unit powered on. I put the unit through a diagnostics cycle and found no fault codes. The unit completed the cycle with no issues. The unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for a refrigerator making a loud noise when trying to dispense ice and the ice will not dispense. Ms stated the have never used the ice since it was turned on. I found the ice in the ice bucket clumped around the auger binding the motor. I removed the ice from the bucket and tested the unit. The ice dispenser works as designed. I explained to me that any ice not used within 14 days needs to be dumped out of the ice bend to prevent this from happening again. I showed Ms how to turn the icemaker off if they are not going to use the ice. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and inspected ice maker not producing ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it including the new harness.Reassembled and unit cycled properly.No leaks detected at time of service.Job complete
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of poor water flow and small ice, found weak water flow, found failed single valve in back. Ordering valve, alls bringing back filter head and dual valve. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)"
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Tested operation to identify noise. Disassembled unit and found found object stuck in felt/bearing. Removed object and assembled unit. Tested operation, all tested good."
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace failed hinges and bracket, I replaced all parts, unit tested good."
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator tripping breaker and making noise. Upon arrival customer informed that refrigerator was tripping breaker nut is now plugged into another outlet and hasnt tripped since then. Tested and inspected unit and found on GFCI. Instructed customer that in is not recommended to be on GFCI if possible. Found noise coming from copper tubing. Made adjustments and added padding as needed. No water leaks present at time of service.
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to install previous diagnosed part. Removed failed door switch and installed new. Tested operation. All tested good.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for customer complaint of ice maker leaking, found ice would dump, and fill with more water then needed. Also found lights in freezer out. Ordering ice maker, led lights, and water valve. ; ordrng 1 W10876365 (light) and 1 W11226500 (light) and 1 WPW10341320 (valve-inlt)"
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was making beeping noises and would not activate the start button with the customer try to run the machine. Upon arrival I ran a diagnostic test and found an F2 E one indicating a stuck button within the UI of the consul I did get authorization for the part replacement of the UI but when I open the packaging I found that even though the part number was correct the consul that was sent was an incomplete part as well as a completely different color than what the machine needs. We will need to order a new UI control panel and once it arrives make sure that it is the matching color as well as a fully assembled you why panel.; ordrng 1 W11135391 (console)
RANGE WHIRLPOOL WFE515S0ES1 Arrived onsite for unit giving F9E0 error code. Looked at unit. Saw that error code had F9E0. Flipped the breaker to unit. Tested unit. Up to 350 degrees. Error code did not come back. Unit is working as designed. No issues at this time. Job complete
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components after removing debris from tub. Found no other failures at this time and all working properly. No leaks were found at time of service.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found gear case bearing making noise when basket spinning. Inspected and found gearcase is hard to rotate. Unit will need new gear case to repair. Unit is filling with proper amount of water. Instructed customer on lower water levels for high efficiency washers. ; ordrng 1 W11035751 (gearcase)
DISHWASHER KITCHENAID WDT970SAHZ0 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and while testing, end amp draw to the components and found all components operating as designed. Customer advised that the unit will trip at the end of the cycle. I found the element amp draw was 7-9amps during the wash cycle of diagnostics and 7-9amps during the drying cycle of diagnostics. I tested continuity to the element and it showed 19ohms. I advised the customer of my findings and res commended they have someone check the GFCI breaker. Also found the unit power cord was plugged into the outlet at an angle due to the water softener tank pushing against it.No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE334GPS0
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher top rack failure. Upon arrival found both tracks rusted and damaged made repair and tested. Unit tested good."
DRYER WHIRLPOOL WED8200YW0 "Arrived on site for front felt worn thru drum is rubbing on metal . Ordering felts .Call to set return .; ordrng 2 280140 (seal,drum)s"
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that will not turn on. Found wall outlet not making proper contact with plug. Outlet will need to be replaced to complete repairs. Homeowner will need an electrician.
DISHWASHER GE GDF530PSM2SS Arrived on site to install previous diagnosed parts. Found unit has a hidden display and does not match with model tag. Called GE tech support and he stated that door may have been changed. Found parts do match up with existing parts. Will place in part research. ; ordrng 1 SEESTICKYNOTE (ATTN DW)
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator ice maker leaking water from the front at the fascia. I found the ice maker is operating as designed as the ice bin was full. I tested the water pressure on the outside of the home and got 82psi. Also found the water dispenser is making chatter noise when dispensing water. I contacted techline and spoke to Leon and advised of my findings. Leon recommended to replace the UI and add a reducer at the back of the unit. Provided file #7728923629. I am ordering the UI, dual valve assembly, reducer and pex water line and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11387386 (UI) and 1 WPW10341329 (water valve assy)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previous diagnosed part. I removed the old door, and installed the new door. I tested the ice dispenser on both crushed and cubed ice, it is working as designed. I changed the u it from adaptive defrost to basic defrost. The unit is operating as designed. Job complete."
RANGE KITCHENAID KDRS467VSS04 Arrived on site to test unit for light still staying on. Test unit and found bad latch not closing correctly. Replaced latch test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on site and installed ice container to resolve dispensing issue. Ran unit and still not turning. Removed auger shaft and adjusted collar for a better fit. Retested and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temperature is 2 degrees, fresh food temperature is 40. Currently ice production is good and all interior lighting is operating normally. It is still not working will need to bring back door, user interface and harness. .; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS)"
REFRIGERATOR MAYTAG MFI2568AES "Arrived onsite to test unit for unit not making ice, test unit, found ice maker not calling for water, replaced ice maker, test unit, ice maker working correctly, no leaks detected at this time, unit working properly, advised customer to turn freezer back down to 1 setting and fridge down to 27 setting, , job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher with no water fill. Upon further inspection, I found the valve connected to the water line sitting in front of the unit. I reassembled the valve and placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water but the motor failed to operate. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service No water leaks observed during service.; and 1 W11085683 (pump&motor)"
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to diagnose a microwave with a turntable that is not operating. Found turntable rest was not in unit. Installed turntable rest and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace the hose and switch, replaced hose and switch, test unit, unit working properly, no leaks at this time, job complete."
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I installed a new compressor and uv dryer. I went to plug the unit in and found it tripping the breaker. I removed the connection to the new compressor and found the fridge coming on. I connected the old compressor and found the fridge coming on and not tripping the breaker. I reinstalled the old compressor and installed a access port. I charged the system with 4.4 oz of r134a. I monitored unit pressure. The unit is operating as designed. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not draining. Found drain hose pinched and damaged(took pic) restricting drain. Needing drain hose-8269144A- to fix issue.; ordrng 1 8269144A (drain hose)
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found food freezing in fresh food section and frost building in freezer. Found ice container crushing ice even on cubes ice setting and clogging up ice chute creating an air leak. Reset cubed ice plunger and tested. Unit tests good. Job complete
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop tripping the breaker. Upon further inspection, I removed the cooktop cover and found the harness wedged in between the cooktop and the back left orifice holder causing it to break and the harness grounding out and tripping the breaker. I removed and replaced the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed."