Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Megan - Pflugerville, TX
Jessica - Round Rock, TX
Jessica - Round Rock, TX
After multiple fails the tech was able to figure out the issue and get both the stove and microwave light back to fully functional. Excited to make Pizza!!!!!
Kathy - Georgetown, TX
Andrea - Pflugerville, TX
Fast & Efficient
Todd - Georgetown, TX
Jason - Luling, TX
Christina - Austin, TX
Danny - Kempner, TX
The best service!
Mary - Kyle, TX
Terrific service from friendly, professional technicians
Nora - Round Rock, TX
I had to wait a couple of days because the issue was not an emergency; completely understand. That said, they obviously paid attention to the information I had provided as to the problem. Brought the right parts, came on time, with communication ahead as promised. Gerry and Al were extremely nice and very efficient!
Manuel - Austin, TX
Fixed the freezer!
Jenny - Leander, TX
We had a great experience with Wesley of Appliance Express. He quickly diagnosed the problem, had all of the equipment he needed, and fixed an issue that we’ve had for months. Thanks, Wesley!
Crestview - Austin, TX
you guy allway taking care of us
Very slow schedule
Jack - Waco, TX
Wes - Georgetown, TX
Patrick - Austin, TX
Robert could not have been nicer or more attentive. I appreciated him taking time to hear all my concerns and help me plan the best course of action. He was also very diligent in his documentation and his working to make sure the areas I was concerned with were addressed under warranty. Well done and thank you to the entire team for being so helpful and supportive!
Daniel - New Braunfels, TX
Professional, on time, highly recommend
Patricia - New Braunfels, TX
Kevin was on time, polite and efficient.
Andrea - Round Rock, TX
Barbara - Georgetown, TX
Professional, prompt service
David - Bastrop, TX
Grant - Austin, TX
Great customer service & kind & knowledgeable service man.
Irene - Waco, TX
Great ,honest, prom and excellent and great communication customer service.
Punctual, competent, professional
Gayla - Wimberley, TX
Diego was very good and fast with his service. Answered all questions and friendly.
Wade - Wimberley, TX
The technician was extremely knowledgeable and helpful with explanation of what was going on with the dishwasher. Really appreciated his patients and timeliness with the repair.
Harry - Georgetown, TX
Marion - Wimberley, TX
Timely, polite, quick and professional. The only thing that would have made everything perfect would Have been an earlier appointment. Whirlpool is not open on the weekend so I could not call to schedule until Monday, getting the first available appt on Wednesday. Diego was outstanding. He could not have been better.
Dennis - Dripping Springs, TX
Brandon came back and fixed the problem. On time courteous and fast work.
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
Sandra - Wimberley, TX
Diego was very nice and did an excellent job
Sean - Austin, TX
Excellent! Lou did a great job. Below, cost is marked as excellent because the dishwasher was under warranty and it was at no cost to me.
Very efficient and friendly
Donald - Canyon Lake, TX
Great service and informative information!
Mia - Austin, TX
Joseph was awesome and informative. Out of all service techs that come out to my house, he is by far the funniest, nicest and intelligent of them all. If something happens to my appliances, I plan to specifically ask for him to come out because I think he is genuine and knows his stuff.
Michael - Lakeway, TX
Found the problem immediately and fixed it quick. Gave us numerous tips on buying appliances, very helpful
Ken - Salado, TX
Gail - Austin, TX
Fantastic. Paul figured out the problem and fixed our kitchenaid refrigerator
Alan - Austin, TX
Et - Seguin, TX
Terri - Austin, TX
Michael - Leander, TX
Technician was excellent
Christopher - Cedar Park, TX
Technician contacted before, very professional knew his trade and took care of the task at hand, excellent technician
Jose - Georgetown, TX
He calles before he arrived, and the he came early. I like that.
Al - Austin, TX
The experience was good, but the technician was polite and efficient.
Great, expert service
Joe - Georgetown, TX
I called in with a problem with my wash machine. They were able to diagnose it over the phone, order the part, and show up a couple of days later with a fix. I was amazed at how quickly the repair was made and how professional everyone there was.
Trinidad - Austin, TX
April - Bertram, TX
Diego is Great
Jill - Seguin, TX
Diego resolved the problem quickly and educated us on how to remove and put range door on properly.
Robert is Awesome
Jill - Seguin, TX
Robert arrived on time, solved the problem and provided valuable additional information! He is also customer friendly!
Fast, friendly service
Stanley - Austin, TX
Lou was very professional.
Nellie - Bastrop, TX
Joseph was very polite, and took time explaining everything. He was a blessing. Thanks
North - Hutto, TX
North - Hutto, TX
Annette - Georgetown, TX
Doran - Austin, TX
2 previous techs didn’t find the simple solution
Sophie - Belton, TX
Gentlemen, very professional
Glenn - Austin, TX
Jeff - New Braunfels, TX
Kevin was on time and did a great job. We are optimistic we have fixed our problem with his help.
Dave - Lakeway, TX
Luis was on time and did a great job.
Justin - Austin, TX
Brian - Austin, TX
Wesley was very professional, on time and handled my issue correctly. He also provided information on keeping my appliances running to their full potential.
James - Kempner, TX
Great service.. would use your company again and refer others.
Jeff - Georgetown, TX
Johnathon was very knowledgeable and friendly. Fixed our problem quickly and was confident with his work.
Great Service, Honest Technician
Lance - Austin, TX
Richard - Round Rock, TX
TYLER DID A GREAT JOB. HE ARRIVED PROMPTLY AND COMPLETED THE JOB QUICKLY. GOOD PEOPLE SKILLS.
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Tayrin - Round Rock, TX
I am a working single mom/wife while my husband is serving overseas on deployment. With limited PTO from work and time in general I was hesitant to call just anyone to service my appliances and waste my time and money. On Tuesday 10/9 I put out a late night service request to have my washer and refrigerator which have been acting up for a few days looked at. My biggest fear was having to wait an eternity for someone to come out and look at my appliances and would they fix them correctly that was another concern and how long before that happened from start to finish, I wondered.To my surprise on 10/10 the very next Wednesday morning I received a call from Appliance Express attempting to schedule a service time with me. We went ahead and booked Friday 10/12 at a time window that best worked for me with my limited availability. Tyler came out that Friday, at the earlier part of my time window surprisingly, I didn’t have to sit all Friday evening waiting for him. He took care of my washer immediately and ordered parts for my refrigerator and scheduled me for today Tuesday 10/16 again a date and time that worked for me and came out and completed the repair of my refrigerator. On both occasions Tyler demonstrated a high level of professionalism and knowledge of what he was doing. He was courteous and very respectful of my time. All in all having two appliances fixed in a matter of a week allowing for my schedule and time for parts to arrive that seems incredible and service like I have never had before. Thank you Tyler for being my official technician of choice from here on out when I call Appliance Express. Thank you Appliance Express for hiring smart young men like Tyler to represent your company and thank you for your prompt response to repairing my appliances in a way that was efficient and in a timely manner. While I don’t look forward to anything else breaking in my home I feel safe enough that while the husband is away serving our country I can rely on the help of Appliance Express and Tyler for future home appliance issues. Thanks so much for a wonderful experience. Two thumbs up and five stars for satisfaction from The Rios Family!
Mohit - Cedar Park, TX
Ronald - Austin, TX
C&D Appliance Studio - Marble Falls, TX
Nice tech, good service, efficient handling. (warranty repair through manufacturer)
Linda... Great Service...and on time
Linda - Round Rock, TX
Layde - Austin, TX
Caleb - Austin, TX
The Technician was very friendly and helpful.
Didn't do anything
Benjamin Orgain - Austin, TX
The tech wasn't able to do anything to fix my issue.
Beverly - San Marcos, TX
Karen - Cedar Park, TX
Very professional and friendly
Will - Austin, TX
On time and knocks out the work.
Bobby - Round Rock, TX
Although disappointed that our Maytag washer is less than a year old and has required replacement of two defective parts, the response by Appliance Express has been excellent. They responded in a timely manner, Tyler arrived with necessary parts and was quick to get the job done. He was very pleasant, courteous, respectful and knowledgeable about what needed to be done. I would not hesitate to call them for appliance service needs in the future.
Great Service, Steve was very professional.
Dwain - Temple, TX
Chris - Austin, TX
Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.
Lynda - Temple, TX
Your are best will always ask for your services
Quick, fast and helpful!
Joe - Round Rock, TX
Arlene - Austin, TX
Jessica Fink - Pflugerville, TX
I had Wes come out to investigate my ice maker which had stopped working earlier in the week. He arrive earlier than originally estimated (a good thing) and the problem was fixed quickly. He said if it gave me any more trouble, he could come back by the following day to replace it. I did not need to take him up on that offer as the ice maker is now working as it should!
Continued Great Service!
MF - Leander, TX
Unfortunately had our second appliance failure -- BOO Whirlpool. Fortunately Appliance Express provided the service again and it was another top notch experience. Lou, the technician was on time, diagnosed the problem quickly and had it resolved within an hour. I love that Appliance Express shows up with the likely parts in hand -- none of the takes-a-week-to-get common part delays! I highly recommend them and our multiple experiences with Lou have been superb
service technician was knowledgeable and did excellent work I was well please with the outcome
Clifford - Austin, TX
Came prepared, had replacement part in hand!
Lisa - Austin, TX
Scott had everything with him when he knocked on the door. Had the old part replaced quickly, made sure it worked and was off to his next stop.
on time & very nice repair man 706 godspeed Pkwy, Pflugerville
Robert - Pflugerville, TX
Dawn - Georgetown, TX
arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances
Nicholas - Austin, TX
Lee and April Whitaker
April - Austin, TX
Quick and easy
Taylor - Liberty Hill, TX
Very friendly, process was fast and very simple!
Fast and fixed.
David - Leander, TX
Tommy was determined to satisfy his customer!
Sam - Kingsland, TX
Jerelyn - Liberty Hill, TX
James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Annette - Austin, TX
Jerry was the best service rep I have ever met. He diagnosed the problem with my frig in less than 30 minutes..
Great Service appliance under warranty
Llana - Cedar Park, TX
Very professional and ability to determine what the problem was and fix it.
Job done quickly
Weiling - Cedar Park, TX
Gari - Liberty Hill, TX
Technician Professional, Knowledgable, and Courteous
Cathleen - Wimberley, TX
Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!
Great professional service
Ellen - Austin, TX
Very nice guy who informed me on what exactly was wrong with fridge and what he needed to do to fix it. He was professional and did a great job fixing our fridge
On time and knowledgeable
Shawn - Austin, TX
The tech was polite and knowledgeable. The service was completed within an hour and the washer was up and running great.
Matthew - Liberty Hill, TX
Whirlpool service call
Ann - Lockhart, TX
The serviceman was so nice and did a good job finding the problem and giving me an estimate of the repairs. I decided to go with a new unit rather than pour money into an old machine. I was totally satisfied and will call this service again if needed.
Freddia - Dripping Springs, TX
Honest repairman. He couldn’t find the problem but made suggestions on things to try to help with diagnosis. Arrived when said he would.
John - Austin, TX
I have a dryer thati bought in February. It stopped working. I knew it was within the 1 year warranty. When the repair man spoke to my wife he told her since it was past 180 days he would need to charge her $100 if he didn't find anything wrong with the dryer. He said the air duct was clogged. The house is2 years old but had someone come clean the duct. The air duct was not clogged.
Carrie - Georgetown, TX
Anthony - Austin, TX
Told me everything I needed to know about my washer.
Fast and great service!
Marcus - Austin, TX
Darryl - Liberty Hill, TX
On time & friendly Workman
Replace Ice Maker
Betty - Kyle, TX
It's working and I'm so happy! Robert was nice as always and I'm a satisfied customer. Thank you.
Diane - Austin, TX
Michael - Waco, TX
Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Susan - Georgetown, TX
Jauchi - Cedar Park, TX
Lou is very professional, knowledgeable, punctual, friendly, and efficient. He explained clearly about the problems and provided advice on how to care for my dishwasher in the future. Everything was done for about an hour or so. Great experience. A big thumbs up to Lou!
Richard - Smithville, TX
Quick - they had the part to fix the washer.
Mary - Spicewood, TX
Clif was on time, explained potential problems with appliance before starting. Very professional and personable
David - Cedar Creek, TX
The guys were in and out. Super fast! We would definitely call AE again.
Best Appliance Repair Experience Ever
Wesley - Hutto, TX
Simply the best appliance repair service experience I have ever had. The repairman was ontime, polite, quick, careful, and thorough. A ‘wow’ experience for sure.
Great service Lou was very professional and nice
Seinivasan - Cedar Park, TX
Lou was very professional and detailed. He tried to resolve the issue one step at a time, took proper approval before installing higher priced spares and I am so glad my washing machine is fixed 😊👍 I would like quicker appointment availability though as with untilities things pile up rather fast 😬😊👍
Wanda - Spicewood, TX
Great job. Very profession
Very Good Service
Sean - San Marcos, TX
I filed a claim with my home warranty for dishwasher repair. AE emailed me the next day for specifics on my repair, to include pictures and video if available. They scheduled a visit within 48 hours. They came and had to order parts to complete the repair, so had to come back several days later once the parts came in. I did not hear back from AE once the parts arrived, so I had to call in for status. They immediately scheduled the follow up appointment for the next day. The technician came as scheduled and completed the repair.
Lisa - Killeen, TX
Arthur was amazing!
Travis did his thing
Tosh - Round Rock, TX
Sharon - Georgetown, TX
Wonderful service technician
BJPerez - Round Rock, TX
Tyler was assigned to our Whirlpool appliance warranty service; not only was he friendly and knowledgeable but he even got to us earlier than our scheduled appointment time - very happy.
STEVE IS THE MAN!
Michael - Killeen, TX
Steve came to my home. Confirmed the issue. He had the part on hand. Changed the part within 10 minutes. This is how service should look! This was a warranty claim.
Alicia - Austin, TX
Wesley did an awesome job and fixed our issue promptly.
Joyce - Georgetown, TX
Thanks he was very good, knew what he was doing , and the price was fair, I will tell my friend's
John - Georgetown, TX
Nice fast and clean
Ronald - Killeen, TX
Amli - Austin, TX
Scott is a great tech!
Elva - Del Valle, TX
We are very happy with Appliance Express', Scott Mckenzie's service! He was on time, knowledgeable & polite
Connie - Georgetown, TX
Very friendly guy
Kate - Georgetown, TX
Paul was very helpful and nice.
Julie - Austin, TX
jw - New Braunfels, TX
Very polite and professional; did great job.
Andrew - Leander, TX
Lee - Austin, TX
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Hank - Austin, TX
Kevin was awesome, very professional and respectful.
Hanna - Austin, TX
Professional, knowledgable, and courteous service.
Roy - New Braunfels, TX
Holly - Austin, TX
Joseph was professional, knowledgeable, courteous and friendly. Very good experience. Thank you.
Jessica - Round Rock, TX
Jonathan was very professional and friendly. He wore shoe covers because it was a rainy day, which I thought was very nice and courteous. He explained the issue with my gas stove, and fixed the issue with no problem.
Great Friendly service
Antonio - San Marcos, TX
All the service men, that has service my homes, are very professional, and very friendly. They walk me through everything that needs to be done, and what may happen. I really loved the ability to use PayPal. I use PayPal for all of my business use. I will definitely use your service, in any problems come up, in all my homes. 🙂
Great Job, very efficient
John - Canyon Lake, TX
Lorri - Round Rock, TX
Had a great experience with Tyler. He was early, efficient and friendly. Couldn’t have asked for a better repair experience! Thank you!
Quick Knowledgable Service
Spencer - Austin, TX
Wesley helped us to quickly determine the scope of what had gone wrong with our dishwasher. He seemed knowledgable and was very courteous.
Very good service
Todd - Georgetown, TX
Jonathan was on time, fixed the problem and cleaned up.
Steven - Driftwood, TX
Said he could fix problem for $350 until found out unit was under warranty then just calibrated machine to fix?? Highly questionable it is fixed unit still will not add enough water to wash or rinse clothes!
Great service and great manner!
James - Austin, TX
Leonardo was quick, professional, polite, and gave a very clear explanation of what was going on with the dishwasher and how to avoid problems in the future. I've followed his suggestions and it's worked very well so far!
Veronica - Temple, TX
Steve was very professional and timely.
Shirley - Georgetown, TX
Quick and efficient
Michelle - Kyle, TX
Very good service from them - warranty call under David Weekley but they were responsive and technician knew what he was doing and was very friendly and efficient. 5 stars
professional and helpful!
Riverside - San Marcos, TX
Great service! Technician was quick in diagnosing the problem.
Thomas - Austin, TX
Dennis - Dripping Springs, TX
Perhaps Brandon was unfamiliar with this ice maker . It still doesn’t make ice but ice maker leaks water about every five minutes.
Camden - Austin, TX
Excellent and courteous!
Marcia - Temple, TX
Steve is very professional and polite. He demonstrated to be very knowledgeable.
Melodie - Belton, TX
Diane - Marble Falls, TX
Griffith - Cedar Park, TX
Jones - Austin, TX
Lou was very helpful explaining things. Quick and efficient service.
Great service, nice people
Melinda - Georgetown, TX
Great experience. Gerry was friendly and knowledgeable. Will definitely call Appliance Express for all my appliance repairs.
Great Service! Quick and reliable
Adam - Austin, TX
Dale - Bastrop, TX
Repair was completed well . Repairmen were courteous and efficient.
Competent Service Technition
Cythia - Georgetown, TX
Tyler explained relevant things to me re: the refrigerator’s operation and adjusted it well.
Steven - Georgetown, TX
Right on time, kept things neat and tidy, very friendly and professional, and they fixed the problem. Who could ask for anything more.
Leo - San Marcos, TX
Zwolinski - Georgetown, TX
Personable and on time
good service, would use again
Merle - Pflugerville, TX
very good service man
Judi - Georgetown, TX
Communication with the office was good, the tech was on time and very personable.
Bob - Leander, TX
From the front office to the service technician, great service. Our technician was very professional, knowledgeable and easy to work with.
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Angelique - New Braunfels, TX
Friendly, punctual & informative tech
Professional Service Tech; Hang on to this man..He is Great. !!
Norton - Georgetown, TX
I hope to get him every time I call Appliance Express. He is very knowledgeable, professional and caring
Vipul - Round Rock, TX
Have had an amazing experience with Appliance Express, from the ladies in the office to the technicians that have come out to work in our appliances. Very professional and knowledgeable.
Rogelio - Leander, TX
Lou was on time an very professional. He gave us the courtesy of wearing "booties" into our new house even though our dogs had it plenty dirty. Thanks for being so considerate.
Leslie M - Georgetown, TX
Very happy with this business and Lou, the rep that came out, was prompt and professional! I was also pleased they could come out quickly!
Adler Dish Washer Repair
Adler - Georgetown, TX
Problem identified quickly and resolved 2 days later.
Problem solver, great service!
Margie - Kingsland, TX
We were pleased with our service. Very helpful and extremely professional workers. Appreciate our appliance problem has been solved and repaired. Thanks
Dave - Round Rock, TX
Thanks for the quick, professional and courteous service!
Regina - Bastrop, TX
Professional and efficient.
CS - Cedar Park, TX
I was very happy about quality of service and contact made by the tech.
Desmond - Manor, TX
Joe was extremely knowledgeable, efficient and personable. It was one of the best professional experiences I’ve ever had with a repair company.
Akhtar - Round Rock, TX
Hanna - Austin, TX
Brandon was very pleasant, arrived early and fixed the problem with my dryer quickly.
great service, very accomodating
Ron - Round Rock, TX
Wesley is truly an asset to your company!!!!
Anna - Pflugerville, TX
Professional and quick
Gott - Cedar Park, TX
Lou was very good in taking care of our washer. He came in and explained the problems, replaced parts. Gave me some very good hints on using the washer. I am so appreciative of his professional manner. Very experienced and knowledgeable on the machine. I would highly recommend Lou. Diane Gott
Really great service!
Sergio - Pflugerville, TX
The technician was very knowledgeable and prompt. It was an extremely smooth appointment and was happy with the result.
Ed - San Marcos, TX
Shallow - Georgetown, TX
Lou was very professional & was able to diagnose/ repair my problem quickly.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for no cool. Unit powered on compressor and condenser not running,ran diagnostics,in compressor test no power to condenser or compressor diagnosed a defective main control. Ordering a new main control; ordrng 1 WPW10589838 (CONTROL)"
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer for leaking, upon inspection found the housing and drawer gunked up and back flowing out of the washer, replaced valve and housing assembly and retested. Complete"
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on job for complaints of rear middle burner not working. Found ORIFFS blocked. Removed blockage and burners working properly.
REFRIGERATOR MAYTAG PSD2450GRW "Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Found dispenser door damage and found water damage and plaster around the dispenser area and handle of door. See photos. Tested unit trying to dispense ice. Unit would not activate the dispenser motor. Tested water dispenser and initially did not get any water flow from the dispenser either. When taking photos of door damage, water dispensers started pulsating water out without being touched. Found lights and water both flickering on and off for 30 seconds before finally turning off. I called Techline and spoke to Ed SR# 7728239415. He advised that with the plaster on the door, that there was possibly damage done to the door and therefore would cause damage to the door harness. Therefore this most likely wouldn’t be covered by warranty. Will have office contact warranty company with information for next steps. Call complete."
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is leaking. Found drain tube clogged. Cleared drain tube and removed ice from freezer. Tested unit and found all is working properly at this time. No leaks were found after services were performed.
REFRIGERATOR LG LFX25960ST Arrived onsite for refrigerator making loud noise. Upon arrival the fridge was quiet. The customer stated that they had unplugged it because the noise was so loud and had plugged back in this morning 5 hour prior. I found the compressor was failing to engage. I unplugged the start device and reconnected and the compressor and condenser fan both kicked on. The front panel UI made a popping noise once I plugged the unit in. I replaced the control in attempt to remedy these issues. I advised the customer to monitor the unit over the next 48 hours and if the noise returns to try an pin point if it’s coming from the back where the compressor is or inside the unit. If it is from the compressor then will most like need a new compressor and sealed system repair. Job complete.
REFRIGERATOR MAYTAG MFI2269FRZ03 Arrived on site for filter compliant. Found filter head disconnected from housing causing issues from manufacturing removed head installed head correctly to housing tested filter removal and install good
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived to inspect ice maker not working. Confirmed the complaint and found the ice maker motor was defective.Removed and replaced the ice maker.Customer told to wait approximately 24 hours for ice production.All water lines were dry at the time of service..Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for refrigerator not making ice. Upon inspection I found the fill tube for the ice maker was frozen shut. I removed the ice via steamer and tested the ice maker. The ice maker tested good and the unit dispensed water into the ice maker for production. Unit is working as designed. Job complete.
REFRIGERATOR KITCHENAID KSSC36FMS02 Arrived on site for no light and display in fresh food and cooling complaint. At time of visit unit cooling correctly,power cycled u it compressor and fans powered on. Found arm extension fully engaging switch with door open,removed extension installed cams correctly to hinge and reinstalled extension arm tested door operation good light and display powering on
REFRIGERATOR WHIRLPOOL KFIV29PCMS00
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for unit not drying properly. Tested unit. Unit test good. Unit working as designed. Called Techline to report findings. Techline saying the dryer has no issues. Possibly venting issues and possibly customer over loading dryer not allowing unit to blow hot air efficiently to dry clothes. Got sr#7728239912. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of ice melting, found ice door not sealing with left side door, ordering ice door, left side door, and UI.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10702031 (door-ice) and 1 W10889614 (panel-ui) and 1 W10895452 (DOOR)"
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to diagnose dishwasher that was not draining. Performed diagnostic and error code check. Found unit had standing water, and a code for drain pump. Attempted to drain, and could feel the pump vibrate, but is not moving any water.Replaced drain pump and retested. All is now working as designed.
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site to replace clamp for washer. Replaced part and found all is working properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite and upon customer determining that unit is not covered under warranty they intend to call whirlpool and report problem. Fresh food Evap is frozen. Proper diagnosis not performed.
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, I tested the dispenser and no water came out. Found the water shut off. Turned the water on and retested and the water came out slowly. Removed the filter and placed my bypass in the filter head and retested and the water came out as designed. Placed a new filter in and retested and water came out slowly. Attempted to use the filter prescreened for this call and found it defective. I removed and replaced the reservoir and tested an the unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for customer complaint of unit not cooling in both sections, found compressor running, and both sides not cooling, gained access to evaporator, top was cool to touch, but no frost, found sealed system leak, ordering sealed system parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (SS TECH ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10239732 (evaporator) and 1 W10643261 (evaporator,dual-rc) and 1 W10695094 (compressor) and 1 W10740748 (valve) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator that was making a loud noise from the back when plugged in. Plugged in unit and found a condenser line was contacting the condenser fan, making a large rattle. Bent line away from the fan blades. Retested and unit is now silent and working as designed. Call complete."
DISHWASHER KITCHENAID KUDS30FXPA1 Arrived on site and installed new sensor. Ran diagnostics and found unit working properly. Ran normal cycle and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived onsite for refrigerator freezing. Tested system. Found drain tube faulty. Ordering drain tube W11190084. ; ordrng 1 W11190084 (tube-drain)
RANGE MAYTAG MGT8775XS03 "Arrived on site to inspect range oven not working and cooktop valves. Upon further inspection, customer advised that the front left burner is leaking according to the gas company and the lower oven bake selection doesn’t work. When I went to test the front left burner, I found the valve was badly sticking and could possibly be the reason for the alleged gas leak. I tested the lower oven on bake and the ignitor never came on. I tested the upper oven ad it is operating as designed. When I went to remove the cooktop, i found some the screws were corroded and I advised the customer that some of the screws might break and if they do, I would have to replace the orifice holders. When I went to remove the front left burner head, one of the screws sheared off. Also happened when I went to remove the screws on the front right burner head. Office to schedule return service. Gas to unit was left turned off.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SEE PH
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of loud noise during spin cycle, found gearcase leaking oil and needed replacing. After replacing gearcase unit tested good, no leaks.
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to replace LF ignitor. Replaced ignitor, tested unit but found that module was not providing enough power to the ignitor. Need to order spark module. Office to reschedule.; ordrng 2 W11319687 (SPARK MODULE )s and 1 W11344433 (SWITCH HARNESS )"
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave that is not heating. Tested unit and found shorted capacitor and diode. Replaced both parts and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB835DC3 Arrived onsite for the washer not turning on. During testing found that the console is not responding. Found that the gas dryer was also plug into the same outlet as the washer. Replaced console and main control and plug washer into a different outlet so it can be on its own dedicated outlet. Washer tested fine and no leaks detected complete
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite for the dishwasher leaking. Installed new sump and pump motor that was ordered. Dishwasher tested good and no leaks detected. Complete
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to test unit for no power. Found u it getting 120volts. Will need to replace control board and panel. Will replace both partsWill order parts and return will need 2 hours ; ordrng 1 12010234 (OPERATING MODULE ) and 1 2HOURS (2 HOURS )
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site to diagnose refrigerator that was making a buzzing sound in the freezer. Performed diagnostic n unit. Found FC Evap is not defrosting. Checked thermistors and bimetal and found all is good. Customer said another company replaced the Evap harness and motor less then 6 months ago. Defrosted FC and found a gap in the pad that blocks air from the RC vent. Sealed gap with permagum from truck stock. Replaced UI due to being able to turn on defrost heater, but not have it trigger on its own. Set defrost mode to standard. Call complete."
WASHER WHIRLPOOL WTW7300XW0 "Arrived on site to inspect washer error codes. Upon further inspection, placed the unit in diagnostics showing error code F51. Cleared the code and manually tested the spin cycle and it operated as designed. Following the tech sheet, I tested resistance from P5 & P10 connectors at the control and all showed to be good. I advised the customer of my findings and advised that I am ordering the control and if our office can’t locate one, then we will contact their extended warranty and advise and allow them to attempt to locate the control. No water leaks observed during service. Ordering the motor control and office to schedule return service if one is found. Also ordering the rotor and stator just in case.; ordrng 1 280146 (rotor) and 1 W10299400 (cntrl-elec) and 1 WPW10419333 (stator)"
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site to inspect microwave not heating and smoke coming from the unit. Upon further inspection, I found the diode was burnt and the unit is not heating after testing. Tested the magnetron and it failed. I removed the unit from the wall and disassembled and removed and replaced the magnetron, capacitor and diode. Retested the unit and it is operating as designed. Reassembled and remounted the unit on the wall and retested again. Unit continues to operate as designed. Job completed."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site for refrigerator that won’t make ice. Inspected unit and work area. Placing it in service diagnostics and found an E5 on the icemaker error code test. This indicates that the icemaker thermistor had failed. Replaced ice maker and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "Arrived on site for cooling compliant. Found fresh food evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,ran diagnostics changed defrost setting to basic, checked air flow good.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site for ice maker not making ice. I inspected the unit and work area. The previous technician had the customer defrost the unit. I gained access to the fc motor harness and replaced new. I also replaced the main control and UI control to correct the defrost issue. I also found the unit in adapt defrost. I changed it to basic defrost to improve function. No water leaks detected. I found the freezer rc right side door gasket torn. I am ordering the gasket W10407212 to complete the repair. .; ordrng 1 W10407212 (gasket-fip)
OVEN KITCHENAID KEMS308SSS00 "Arrived on site to inspect wall oven combo heating issues. Upon further inspection, customer advised that the unit is not baking correctly. When they tested the unit on bake at 375, once the unit reached preheat, the temps continued to rise above 500 degrees and the broil element was bright orange. I place the unit in diagnostics and checked error codes and it showed F1E0. Attempted to clear the code but the unit failed to respond. I removed and replaced the oven UI and placed in diagnostics and the error code cleared immediately. I tested and the Unit is operating as designed. Job completed."
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for ice maker not making ice. I inspected the unit and work area. I found the water filling the reservoir slow. I inspected the valve and swapped in a new one. The reservoir was still filling slow. I removed the filter and it started to fill properly. I spoke with customer about replacing the after filter, they stated they would order a new one from amazon as that on was new. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL ED2FHEXVS03 "Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, the customer provided a video of the dispenser leaking water which showed a constant drip. Found the unit with the water turned off. Turned the water on at the outlet in the wall and tested the dispenser/valve. Unit is operating as designed. Tested the ice maker and as it dispensed water into the tray, the water stopped when the refrigerator valve shut off. I advised the customer of my findings and don’t recommend replacing the valve at this time.Recommended to the customer to contact our office if the issue reoccurs. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite for unit not closing properly. Tested unit. Found that slides were not closing unit correctly. Replaced slides. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site to diagnose water leak coming from unit water dispenser. Ran unit and saw some dripping. Checked filter housing and found leak in filter housing, allowing air in. Ordering new filter housing. Customer also found a good sized dent in the door which will require replacement. ; ordrng 1 W11301144 (dor-fip) and 1 W11346622 (RESERVOIR AND FILTER HEAD) and 1 WPW10612926 (nameplate)"
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to test unit for leak. Tested unit and found warped brace. Need to order and replace brace W10850371.. ; ordrng 1 W10850371 (BRACE)
REFRIGERATOR GE GSL25JFRFBS "Arrived on site for refrigerator that is leaking from the freezer section and will not dispense ice. Inspected unit and work area. Found unit leaking due to a clogged drain pipe. Steamed out ice and removed blockage out of drain pipe. Checked ice dispenser and found the unit sending voltage to the dispenser motor but not moving. Tried to turn dispenser motor by hand and found the motor and auger seized up. Could not remove auger from motor. Ordering motor, auger, and motor cover but office will need to get authorization and contact customer for reschedule date due to the cover being out of stock. ; ordrng 1 WR02X11941 (drive auger disp) and 1 WR17X11789 (cover motor & soleno) and 1 WR60X10258 (auger motor asm)"
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on site for dishwasher heat staying on. I inspected the unit and work area. I gained access to the control and found it shorted out. I replaced the main control and powered the unit back on. I waited a couple of minutes and the heating element didn’t come on. I ran the unit through a diagnostics cycle and it operated as designed. No water leaks detected. Job complete.
DRYER WHIRLPOOL WED72HEDW1 Arrived onsite for the dryer making a noise. During testing found that the idler pulley was the cause of the noise . Used repair kit and replaced idler pulley and belt. And installed pads under motor bracket because it was starting to get noisy. Dryer tested good and noise is gone. Complete
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of long dry times, found vent hose was kinked and weak air flow, instructed customer to shorten up vent hose and make sure the hose doesn’t kink when pushed back, unit itself tested good."
COOKTOP WHIRLPOOL KGCS166GSS2 Arrived on site to test unit for vent not going up and vent hood creating condensation. Found all of unit completely covered In mildew. You will have to replace everything in the unit and take the unit out and clean it completly. There’s no way to fix. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for food freezing in the fresh food section. I inspected the unit and work area. I found the unit had good air flow and nothing was blocking the RC thermistor. I inspected the thermistor and the freezer evaporator, both look and tested good. I replaced the diffuser and the UI control to correct the freeze isn’t issue in the fresh food section. Job complete. No water leaks detected."
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and tested operation. Found unit full of water due to external pump failure. Bypassed pump and tested operation. Found all other functions test good. Installed new external pump and tested operation. Found recirculating pump has now stopped running but is getting proper voltage. Installed new and tested operation. Found no power is now getting to either pump and the internal drain pump ohms open. Unit has a cascading failure caused by original external pump had shorted internally. Unit will also need internal drain pump, harness and control to complete repair.; ordrng 1 AUTHO (AUTHO) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump) and 1 WPW10489125 (pump)"
OVEN KITCHENAID KEBS209BSS01 Need to reschedule. Customer ordered part has not arrived.;
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer leaking. Ran diagnostics and found that the water valve was not closing correctly and leaking water into the basket. Replaced valve and tested. All functions worked good and no leaks detected complete.
WASHER KITCHENAID KDTM354DSS5 Arrived on site to install previous diagnosed parts. I gained access to the pump and motor assembly. I removed the failed assembly and installed new. I ran a diagnostics cycle and monitored for leaks. The unit operated as designed no water leaks detected. Job complete.
WASHER MAYTAG MHW5500FW1 "Arrived on site for customer complaint of unit giving error code and not being able to start a cycle, found error codes F3e1 f5e2 F6e3 f8e3 in diagnostic mode, found water level sensor issue, I replaced water level sensor and ran a test cycle in diagnostic mode, unit tested good.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for customer complaint of broken pieces, found tub ring broken due to failed suspension rods, ordering tub ring and suspension rods. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 4 W10780045 (suspension)s and 1 WPW10531289 (tub ring)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect fridge for frosting, upon inspection for gap in freezer lining found left side was not touching edge, manipulated gasket and corrected hinges to fill gap and seal correctly. Blow dried the gasket to seal shape. Complete"
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for not drying, upon inspection found the exit thermistor shorts. Replaced thermistor and tested. Bad airflow detected at vent. Instructed customer to have blockage removed. Complete"
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not going advancing to next cycle after unit has filled with water. Tested unit in diagnostics. Unit got through fill stage then Shut off abruptly. Tested unit again. Found that electricity from plug is dropping voltage and is not allowing unit to get through cycles. Plugged unit in to another socket to test. Unit test good. No leaks at this time. Job complete
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to install previously diagnosed and ordered part. Due to the tension pulley separating, I removed and replaced the tension pulley and tested. Unit is operating as designed. No lint observed during service, job completed."
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and tested operation. Found right door sitting taller than left door. Found lower hinges have separate reveals caused by bent hinges. Will need to return with new hinges to repair. ; ordrng 1 W10917991 (hinge-door) and 1 W10917992 (hinge-door) and 1 WP12963204ED (hinge) and 1 WP12963205ED (door hinge)
REFRIGERATOR FRIGIDAIRE LFSS2612TF Arrived on site to diagnose a refrigerator that is not cooling properly. Found air leak in liner gaps causing damper to freeze. Sealed gaps with food grade silicone and tested unit. Found all is working properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT318FMDM2 Arrived on job for complaints of freezing temperature. Found control not responding properly After replacement test operation.
MICROWAVE WHIRLPOOL WMH31017AS3 Arrived on site fo hood light not working. I inspected the unit and work area. I found the socket had a bulb housing stuck in it. I replaced the house. I. I replaced the hulk and tested the light. The hood light now works.
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on job for complaints of cold temperature in refrigerator. Found thermistor out of range.
DRYER WHIRLPOOL GEW9250PL1 "Arrived to inspect dryer not starting.I opened the door, closed the door and unit powered on as designed.I preformed this 3 more times before leaving. I even let the customer power on the unit and it worked fine.Job complete"
VENTHOOD UNKNOWN WVW51UC6HV0 Arrived onsite for the vent making a noise. Was not able to install blower motor because the vent hood installed too high for me to gain access to the blower motor. Advised customer to have someone to uninstall the vent hood so we can gain access and to call us when it’s uninstalled. ; saved tckt
MICROWAVE WHIRLPOOL WMH54521JZ Arrived onsite for microwave not heating. Tested system. Found magnetron faulty. Replaced magnetron. Tested system. Everything works as designed. Job complete.
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is making unusual noises. Found ac air vent pointing directly at cooktop causing flame distortion and crackling noise. Contacted Techline to advise issue is caused by environmental circumstances and no repairs are possible to correct it. Spoke with Scott and he documented file.File#7728102735
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onsite to install previously diagnosed parts. I found the current door is sealing and doesn’t need to be replaced. I also found a gap between the chassis and liner of the RC section at the bottom. Upon inspection of the FC I noticed a patch of ice formed on the right side of the evap cover. I removed the evap cover and found a large block of ice on the right side over the thermistor capillary and suction lines with no frost pattern present the unit will need a sealed system repair with new evaporator and compressor. The customer would like to reach out to the manufacturer to see what the options are for replacing the unit. Ordering evaporator (W10836706) compressor (WPW10507886) access valve (W10913906) o
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not heating. I put the unit into diagnostics and the unit showed a F7E1 code indicating a bad heater element. I tested amp draw on the element and got a 0 reading when the element was supposed to engage. I replaced the heater element and the new one drew 8 amps during heating which is within factory standard for the heaters amp draw. The unit is now working as designed and no leaks detected during time of service.
RANGE KITCHENAID KFDC506JSS00 Arrived on site for a range that would not turn on. Upon further inspection I found that the UA control board as well as the encoder knob selection for the oven or not communicating with one another we will need to order both parts in order to get the issue resolved other than that everything else on the oven is working perfectly fine and functioning as designed. Unit was giving a F2e2 error code; ordrng 1 W11384768 (CONTROL ELECTRIC ) and 1 W11385634 (MAIN CONTROL)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo intermittently not heating. I replaced the ACU control and the unit is working as designed. I advised the resident to keep an eye on it and to let us know if there are any more heating issue. Job complete.
WASHER LG WM3570HWA Arrived onsite for the washer filling up with too much water causing the water to leak out the door. During testing found that the pressure switch hose had popped off the tub causing the pressure switch to not work correctly. Installed pressure switch hose back on and washer tested fine and no leaks detected. Complete
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer not draining.Confirmed the complaint through diagnostics test.Removed and replaced the drain pump and noticed a massive blockage of what customer explained as a giant rug she washed.Reassembled and unit tested as designed and drained.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MHWE500VP00 Arrived to inspect front load washer knock during spin cycle.Customer had a video of unit sounds.The unit sounded like an airplane was directly over the top of the residence.The other noise is directly related to the bearing tub Is defective.I free spun the tub and confirmed the loud grinding noise.Unit will require a complete tub and bearing repair to fix the issues.Office and AHS thread informed.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR PARTS NEEDED IF AUTHORIZED ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 MAN 2 HOURS)
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. Upon further inspection I found that there is a sealed system issue. Ran the ice machine through diagnostics and all the hardware checked out perfectly fine and passed every test on the backside of the ice machine the compressor has a rusted hole in it oh that is almost gone completely through the compressor and is about the size of a softball.
REFRIGERATOR FRIGIDAIRE LFHG2251TF6 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Customer advised that they saw a harness not connected at the back of the unit near the compressor. I removed the back cover and found the harness. Looking at the wiring diagram, I found that the connection goes to the mullion after tracing the wiring. Also found the mullion badly sweating. I reconnected the harness and tested and the mullion is operating as designed. Other than the connection, I found no mechanical issues with the unit at this time. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite and restored function of door motion by correcting the way the toeplate was installed. All checks good. Unit is now operating as designed.
DRYER WHIRLPOOL WED9290FW0 "Arrived on site to diagnose dryer that had a broken plastic piece missing from it. Found piece was part of the lint screen housing. Customer also showed me there was a broken hinge on the secondary lint screen cover and it was just hanging. Need AUTHO for cover, also need to bring housing. Customer also requested we perform a cleaning of the unit as part of the use and care guide instructions. . ; ordrng 1 AUTHO (AUTHO FOR COVER) and 1 W11168387 (cover) and 1 W11211470 (housng-out)"
WASHER WHIRLPOOL WFW95HEDC0 Arrived to inspect door not unlocking.Confirmed the complaint and found F3E1 water level sensor error code.Disassembled and checked and cleared the pressure hose and found the air trap was full of debris.I cleaned the air trap out in the utility sink that was full of debris.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.Door unlocks as designed and unit display now displays time of each individual cycle.Job complete
COOKTOP KITCHENAID KGCU467VSS00 Arrived on site and tested operation. Found orange tipping in flames. Adjusted flames but still same result. Verified correct orifices and regulator setting. Customer stated central heat was also clogged with soot as well as the same build up in dryer. Instructed customer that the propane company will need to come out and test the main regulator to the home. Unit tests good. Job complete
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to inspect washer start button not working. Upon further inspection, I attempted to place the unit in diagnostics and the console did not respond. After several attempts, I finally got the unit into diagnostics showing no error codes. I tested the unit manually and then at the end in step 12, the unit automatically tested. Unit operated as designed. I placed the unit back into diagnostics and tested the console and it failed as the start button would not respond and turn the unit off. I am ordering the console and scheduled return service No water leaks observed during service.; ordrng 1 W11327395 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived onsite for refrigerator leaking. Tested system. Found valve with crack. Replaced valve. Tested system. Everything works as designed. Job complete. No water leaks at time of service.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, the dryer, and coupler. Place unit in a vacuum and found evidence of a burn out from the prior compressor. Vacuumed out the system and flushed out the system two times. On the final vacuum pressure would not hold in the vacuum. Pump unit with refrigerant and found a leak at the evaporator. Ordering evaporator and will have office schedule return visit with customer. ; ordrng 1 WPW10317013 (evaporator)"
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite for washer not spinning. Tested system. Found motor faulty. Ordering stator W10870752, rotor WPW10453673, screw W10253477, screw WPW10253476. Unit is a stacked washer and dryer 2 man is needed. Office please reschedule ; ordrng 1 W10253477 (screw) and 1 W10870752 (stator) and 1 WPW10253476 (screw) and 1 WPW10453673 (rotor)"
REFRIGERATOR MAYTAG MSD2542VEB00 "Arrived on site to install previously diagnosed part and check line. Inspected unit and work area Replace starting device and tested unit found a spark a long one of the wires. Condenser fan turned on but compressor did not.. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10139462 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10309395 (harns-wire)"
RANGE AMANA AGR5330BAB "Arrived onsite to install,previous diagnosed parts. Install screw and igniter. Tested system. Everything works as designed. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the deli drawer control and harness failure and the deli drawer gasket being badly torn, I removed and replaced the deli harness, drawer door/gasket and control. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fresh food temperature fluctuating. I inspected th unit and work area. I found the damper intermittently failing while running test 3. I also found the light on the UI control not working properly. I explained to the customer the the UI is the brain of the refrigerator and the damper is what allows air flow into the fridge. I recommend replacing both to ensure the unit is operating properly.. I am ordering theDamper WPW10479155, control W10865870. The damper is showing not in stock. The office will schedule when it becomes available. ; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10479155 (DAMPER)"
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the pump was not operating, replaced and retested. No leaks found. Complete"
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and tested operation. Found fan off balanced causing a rattle. Also found open/close door error. Also found magnetron making a buzzing sound while running. Unit will need new blower, magnetron, capacitor, diode and interlock kit to repair ; ordrng 1 AUTHO (AUTHO) and 1 W10892388 (motor-fan) and 1 W11244494 (interlock KIT)"
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for vent hood blower motor not working. I inspected the unit and work area. I found the unit wired correctly and the motor no coming on. I gained access to the blower motor and replaced with new. I reassembled,bled the unit and found the motor activating, but making a rattling noise. I am ordering a new blower motor W11100651, and the casing assembly W11099741. The office with schedule when parts become available. ; ordrng 1 W11099741 (casing-asm) and 1 W11100651 (blower-fan)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit operating as designed. Heating properly. Advised customer on findings. Tested normal bake at 350f. All checks good.
WASHER MAYTAG MVWB765FW1 "Arrived on site for washer not filling properly. I inspected the unit and work area. I found fault code F7E9 locked rotor, I inspected the rotor stator and clutch, all looked good. I ran the unit through a diagnostics cycle the unit operated as designed. I replaced the control because the customer stated the tub was not filling properly. I cleared the water level line. Unit is operating as designed. No water leaks detected. Job complete."
REFRIGERATOR BOSCH B36CT80SNS/03 Arrived onsite for lights in unit not working and panel on right side of crisper drawer. Tested unit. Ordered parts. Office to reschedule ; ordrng 1 10011759 (CONNECTIVITY MODULE ) and 1 12029950 (CONTROL MODULE )
RANGE WHIRLPOOL WFG515S0EB1 Arrived on site and left the grate kit for the customers range. Customer was home and left the kit with them. Job completed.
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator buzzing noises. Upon further inspection, the customer provided a video of the noise which sounded like a vibration noise coming from the back of the unit. I removed the back cover and found the access valve touching the metal cover. I bent the valve back slightly and tested. I could not duplicate the noise. Customer advised that they had removed the back cover and could hear the noise coming from the grey box at the compressor. I found a service pointer from Frigidaire #RF1903 regarding the control box vibration noises. Following that service pointer, I removed the outer cover and found 2 screws test were loose as was the bottom screw that mounts the box to the compressor. I tightened all screws and cycled power to the unit to allow the compressor to kick on. Once the compressor was on, I did not hear any vibration noises. Advised customer of my repairs and leveled the unit. No water leaks observed during se
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site to install previously diagnosed sump and motor to resolve unit not running. Installed sump and retested. All is now working as designed, with no water leaks found. Call complete."
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of refrigerator temperature warm. Found ice block on cover. Customer will thaw refrigerator to allow access to repair. ; schdld next appmnt for 7/9 THU !
RANGE WHIRLPOOL WFE510S0HB1 Arrived on site for a range that had a bad door that wouldn’t open and was wobbly. Upon further inspection I found that the door hinges in the door were completely bent and out of place causing the door to Rob and not open all the way or shut all the way. Replaced door hinges and thoroughly tested Rest of unit it is now working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to inspect microwave wall oven combo console not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Cleared the code and tested on Bake at 350 degrees. When I went to set the timer, the next button didn’t respond. I stopped testing and tested the microwave and when I set the time and seed next, it failed. I am ordering the console and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service when the console arrives (OOS). ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11297728 (console SS)"
VENTHOOD WHIRLPOOL KXU2830JSS0 Arrived on site and tested operation. Found lid switch no resetting properly. Corrected issue and tested. Unit tests good. Job complete
DRYER WHIRLPOOL WED4815EW1 Arrived onsite to install previously diagnosed parts. I installed the power chord and push to start timer and the unit would still not turn on. I replaced the timer and nothing. I then tested voltage at the terminal block under a load and got a reading of 105v and it drops down to 18v when I pushed the start button. The unit needs at least 108v to power on with 120v being the standard so there is an issue with the electrical inside the wall. I advised the customer that they would need an electrician to come out and fix the electrical issue in order for her dryer to operate. Job complete.
OVEN WHIRLPOOL KEBS207SSS04 Arrived onsite and found unit bake element in the upper oven shorted. Replaced element. Unit is now operating as designed. Tested thoroughly.
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived onsite for unit having scratches and dent on left side of the unit. Looked at unit. Saw scratches and dent on left side of unit. Called Techline to report findings. Suggested to maybe get matching paint to cover scratches but cannot fix dents. Got SR#7728238478. No issues at this time. Job complete
RANGE WHIRLPOOL WFG515S0ES0 "Arrived on site to test unit not heating up and gas smell. Tested unit and found pans in storage causing ignitor to short. Removed items, tested unit and unit functions correctly.
DRYER WHIRLPOOL MEDB850YG0 "Arrived on site to install previously diagnosed and ordered part. Due to the axle inside the blower housing failing, I removed and replaced the housing and tested. Unit is operating as designed. Cleaned the small amount of lint from the unit. No lint observed at the end of service, job completed."
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Arrived on site for fresh food section freezing food. I inspected the unit and work area. I inspected the rc and fc gasket, both look good, no gaps in the gaskets or tears. I replaced the control UI and the diffuser, to correct the freezing issue. I tested the diffuser and it opens and closes when called for, job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for ice maker not making ice. I inspected the unit and work area. I jumped the ice maker and it wouldn’t go through a harvest cycle. I could not get ahold of the landlord to authorize the payment. The unit will need a new ice maker Office will reschedule when we get authorization from landlord; O-emld tckt
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job to replace sump and motor. After replacement test operation all functions working properly. No leaks detected at time of service
DRYER WHIRLPOOL WED9300VU0 Arrived on site and tested operation. Found rollers squealing while unit running. Accessed rollers and found idler hard to turn. Installed new roller kit. Tested operation and found unit working properly. Job complete
REFRIGERATOR GE ZISS420DRJSS Arrived onsite for unit not cooling. Looked at unit. Customer said that son noticed that door was ajar at one point before called out for service. Customer reset breaker. After a while unit was cooling. Found no issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Customer advised that he knew where the leak was coming from because he pulled off the back cover and found it was leaking at the inlet water valve. Removed that cover and turn the water on the unit. Found water leaking from the connection from the filter. Replaced valve and tested unit. Found no leaks and unit is working as designed. All waterlines were dry. Call complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect fridge for tripping breaker, upon inspection found the start device hanging and burnt. Replaced start device and taped bare wire, unit turned on and checked fine. Complete"
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to replace failed UI console, after replacing I tested the function of the UI console, unit tested good in diagnostic mode."
WASHER MAYTAG MVWB835DW4 Arrived onsite and replaced the gearcase due to cracked slider magnet causing grinding. All else checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of door seal. Per customer unhappy suction on fresh food door not as strong as freezer section,remolded fresh food door gasket,gasket sealing correctly to cabinet,called tech support per tech support suction in freezer will be stronger due to temperature and unit working as designed. Sr#7728239190"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose microwave oven combo that customer says was getting stuck every couple weeks. On arrival found outer keypad buttons unresponsive. Power cycled unit and sable to get functional restore. Called tech line and spoke to a Joel. SR7728243141. Joel advised to get unit connected to WiFi to allow for updates. Once unit is connected and updated customer will need to follow up if issue returns, but this should be resolved via updates. Call complete."
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of no heat. Found thermostat open. Replaced cutoff thermostat and test.
REFRIGERATOR KITCHENAID KRFC302ESS00
WASHER GE GCWN2800D1WW Arrived onsite for the washer not cycling properly. During testing found that the timer was the issue. Replaced timer control and washer tested fine and no leaks detected. Complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of upper rack falling off, found front stop on right side had come loose, I adjusted right side track and reattached stop, unit tested good, if problem continues, will need tracks and stops."
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite and found unit to be operating as designed. All functions are operating within specifications. Advised customer on best use and care practices. All checks good. Called to document and field recommendations form whirlpool techline. Spoke with Robert, no repair recommendations. all checks good. #7728242422"
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that it’s not heating. Tested unit and found failed cut off thermostat. Replaced thermostat and tested unit. Found clogged external venting caused unit to overheat. Advised homeowner on findings and recommended duct cleaning company and suggested unit not be ran until vent is cleaned professionally.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling properly. Upon further inspection found it in the freezer the evaporator coil was almost bone dry the compressor was running and getting proper voltage and amps and the UI controls and other hardware inside the fridge running as designed I noticed on the very back of the refrigerator where the dryer is located there is a lot of corrosion around the welding connections of the top of the dryer indicating a leak had occurred the unit is going to need a sealed system repair please wake all for two hours with a SS technician. Unit will need a new dryer compressor and evaporator coil as well as an access valve. There are no quick connects for this unit; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived onsite for previous diagnosed parts. Replaced control, harness, fuse and ecord. Tested system. Everything works as designed. Job complete."
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site for microwave oven combo that was shutting off at random. Upon further inspection found that when the microwave and oven would be run at the exact same time a minute after turning them on it would shut down and tripped the breaker I checked power and amperage to the unit and I was pulling in about 20 to 25 A and according to the installation guide this oven needs at least 30 A are then called whirlpool to verify the information and diagnosis was correct according to the whirlpool tech line this oven is supposed to have 40 amp breaker’s not 30 like the insulation Truxion says and when I went outside and looked at the breakers well they have only have two 20amp breaker’s on thereTech line Sr# 7728242635.Advise customer that she will need to get an electrician out here to replace the breaker with the proper amperage
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found rust on left door. Ordering door to repair. Unit is otherwise operating as designed. ; ordrng 1 W11435334 (LEFT STAINLESS DOOR)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lighting issues in refrigerator and freezer compartments.Confirmed the complaint and found the freezer led with enough length to complete the repair.Removed and replaced it and all lighting worked as designed.All water lines were dry at the time of service.Job complete
DRYER WHIRLPOOL WED95HEDW0 Arrived on job for complaints of drum not turning. Found the belt needs to be replaced. After replacement test operation all functions working properly.
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to test unit for unit sparking. Test unit and found burned out diode. Replaced diode test unit and unit test good job complete.
COOKTOP JENN-AIR CCGX2420B "Arrived on site to replace switches (2). Replace switch,tested unit and unit functions correctly. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly in freezer compartment, found defrost issue, found defrost thermistor passed in diagnostic mode, rc thermistor passed, fc thermistor passed, found miscommunication between controls, I replaced controls and instructed customer to defrost fully, unit tested good."
DRYER MAYTAG PYET244AYW "Arrived on site to inspect dryer drum not turning. Upon further inspection, I lifted the top panel and found that the belt had broken. I removed and replaced the belt and tested the unit and it is operating as designed. I removed the lint from the unit. Job completed."
OVEN WHIRLPOOL WCG97US6HS00 Arrived on site to test unit for gas smell. Tested unit and could not find any gas leak. Tightened regulator and connection from flex line to regulator. advised customer that if gas smell continues they must contact a plumber. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived to inspect wall oven microwave combo not heating.Learned the issues began after customer self cleaned the unit.Removed and replaced the defective thermostat and control.Reassembled and unit tested as designed.Job complete
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to install previous diagnosed parts. I gained access to the fresh food freezer and replaced the thermistor, I foil taped and zip tied it into proper position. I powered the unit back on and found both thermistors reading properly. Job complete no water leaks detected."
DRYER WHIRLPOOL WED4815EW1 Arrived on site to inspect dryer for not heating upon inspection found the dryer unable to be plugged in or tested. Customer must get correct adapter to correctly test. Complete
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for unit not cooling or staying on. Opened up unit. Found that unit was cooling in refrigerator and freezer Cycled power to unit. Unit working as designed. Let unit keep cooling for 20min. Did not shut off. Stayed consistent. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit having condensation inside packaging of products like bread and English called techline, temperatures tested good, everything working as designed. SR 7728241680"
WASHER AMANA NTW4516FW3 Arrived to inspect washer making a grinding noises when free spun.Removed and replaced the gear case.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to diagnose a microwave that is not heating. Found capacitor and diode shorted out. Replace both parts and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site no light in freezer section. Diagnosed a defective light switch,installed a new switch powered unit on led working tested switch operation good."
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washer that is not cycling. Tested unit and found water turned off at wall valves. Turn valves to on position and tested unit. Found all is functioning properly at this time.
COMPACTOR MAGIC CHEF NISSAN
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not cooling. Found Compressor running but unit completely not cooling. Evaporator sounds as if it is full of oil. Evaporator, compressor, and filter dryer will need to be replaced to complete sealed system repair. Also noted left hand RC door scratched and also will need to be replaced. Office to reschedule for two hour job for sealed system. Advised homeowner of eight week wait for doors and that sealed system repair would be scheduled prior to returning with door.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 SCHEDULE (DO NOT WAIT FOR DOOR SCHEDULE SEALED SYSTEM REPAIR ) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR) and 1 W11435344 (DOOR SS) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range not powering on. Tested system. Found terminal block, power cable and harness wires burnt. Ordering control W11256088, block terminal WPW10245259, fuse WP3196548, harness main W11449104, cook top harness right, cooktop harness left W11134603, harness warm zone W11134592 customer needs earlier return date. ; ordrng 1 PT400 (cord-power) and 1 W11134592 (harns-wire WARM ZONE ) and 1 W11134603 (harns-wire LEFT ) and 1 W11134845 (harns-wire RIGHT ) and 1 W11256088 (cntrl-elec) and 1 W11449104 (HARNESS MAIN) and 1 WP3196548 (fuse-thrml) and 1 WPW10245259 (block-term)"
MICROWAVE GE DVM1850MM2BG Arrived onsite for the control panel not working. During installation of the control panel found that the control board didn’t come with the control panel. Will need to order the control board. Will need a parts research for control board. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (CONTROL BOARD)
DRYER AMANA NED4655EW1 "Arrived on site for dryer that’s not drying clothes. Inspected unit and work area. Plug unit in and tested it in a normal cycle. Unit ran as designed. Unit tumbled, heated, and ventilated. Advise customer that whoever was using this probably had an issue with airflow either at the vent hose or venting through the home to the outside. Unit is working as designed. Call complete."
REFRIGERATOR HOTPOINT HSM25GFRFSA Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the fridge and the freezer were both attempt but just barely.
RANGE THERMADOR PRL486JDG/12 Arrived on site and tested operation. Found cooktop operating properly. Unable to duplicate failure. No visible moisture or evidence of moisture around igniter modules and unit has proper polarity at power source. Unit working properly at this time. Customer does have video of failure as well.
DISHWASHER BOSCH SHEM3AY55N
REFRIGERATOR GE GFE29HSDCSS "Arrived on site to inspect fridge for not cooling in freezer, upon Inspection found the compressor running but super hot and pull almost 2 amps, compressor and sealed systems will be needed. Office to reschedule; ordrng 1 SSTECH (SS TECH ) and 1 W10913906 (ACESSS) and 1 WPW10143759 (DRIER ) and 1 WR85X10154 (EVAP ) and 1 WR87X20798 (COMPRESSOR )"
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for unit leaking. Put unit in diagnostics. Got F0E5 unbalanced load. Cleared code. Tested unit. saw water leaking from drawer, also UI control touch was not responding well. Ordered part. Need 2MAN to come back. Double stacked unit. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11318755 (drawer) and 1 W11319991 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDT730PAHW "Arrived on site for dishwasher not having power. I inspected the unit and work area. I found the unit not having power at the junctions. I tested the cable into the unit and found no power. I reset the breaker, and the unit still showed no power. The unit is not receiving power from the outlet and will need an electrician to come out and inspected the outlet. Job complete no water leaks detected."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to diagnose washer that is not starting, with locked light blinking. Performs diagnostic and found F5E1 lid lock error. Replaced lid lock. Retested and unit is now working as designed. Call complete."
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite to replace dented control panel. Installed panel and unit is working as designed. No dents. Job complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and ran diagnostics test mode and code 12 was entered.Compressor test #2 compressor never powered on.Removed and replaced the start device and and unit compressor powered on and began cooling.Customer told to wait approximately 24/48 hours for optimal temperatures.All water lines were dry at the time of service.Job complete
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer for not starting due to door switch, replaced control and door switch due to last tech diagnosis. Job complete"