We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78737
Kevin
Job Details: 10/01/2021
"Arrived on site and inspected refrigerator and found evaporator drain is not draining, attempted to use steamer and a quarter inch waterline to clear it from the top and from the bottom and it will not clear
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
Arrived on site and inspected dryer making a scraping noise. Confirmed the complaint and found a screw lodged in the door gasket. Showed customers daughter and removed it. Reassembled and unit tested as designed without any issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
"On site to install previously diagnosed parts. Replaced terminal block and harness. Reassembled, tested all burners, bake and broil. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/01/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer heard use the unit since the last visit against our recommendations. The customer had cooked breakfast for about 20 to 25 minutes prior to my arrival. Found the cooktop hot surface light on. Disconnect power and replace the wire harness. Reconnected power in still found the hot surface light on. Tested all burners in the burners all worked as designed with the cooktop light coming on. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 10/01/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not pumping water to the top portion of unit, per last tech replaced thermistor and recirculating pump. Tested all functions and found no issues. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78737
Kevin
Job Details: 10/01/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed operation by running test 51.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived on site and inspected dryer banging noises. Confirmed the complaint and, disassembled and found rocks in the front door gasket causing the irritating banging noises. Removed all debris and several coins and unit tested properly without any issues. Customer satisfied. Job complete"
We serviced a
GE REFRIGERATOR
Model GSS25GMHNCES
Near Kingsbury, TX 78638
Andrew
Job Details: 10/01/2021
"Arrived on site to test unit for not cooling. Found starter attempting to turn compressor on but compressor was not turning on. Swapped starter and run cap with test parts and same issue. Compressor is not engaging. Voltage to unit is correct. Condenser motor working as designed. Evap motor working as designed. Needing compressor replaced. Needing 2hrs on return visit, SS tech and all major sealed system components. Unable to find evap part number so needing parts research for evap. Office to reschedule. ; ordrng 1 WR87X10224 (Compressor) and 1 WR55X24064 (Run cap) and 1 WR08X31586 (Starter) and 1 WR86X25269 (Drier) and 1 Partsresearchevap (Parts research evap) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed sump assembly and installed new. Installed insulation on unit and toe plate brackets. Tested operation and monitored for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Lou
Job Details: 10/01/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer described the noise as a vibrating metal on metal noise. I placed the unit in diagnostics and tested the damper control and found it operating as designed. Tested the compressor and condenser fan and customer identified the noise and said it gets much louder. I pulled the unit out and removed the back cover to inspect the compressor and tubing. I found when applying pressure to the condenser lines the noise got quieter. I applied some sealant tape in between the condenser and chassis and retested and unit is much quieter. Customer advised that if the noise came back, she would record and let our office know. Customer also questioned the popping noise from the unit when the compressor came on. I advised that it is normal and goes away after a few minutes of the refrigerant circulating through the system. No water leaks observed during service, job completed."
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Austin, TX 78717
David S
Job Details: 10/01/2021
Arrived onsite to install previously designed part customer answered door and rated that they need to reschedule due to a scheduling conflict. Office to reschedule. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78130
Noah D
Job Details: 10/01/2021
"Arrived on site to inspect unit for not closing and starting, upon inspection found the left side of lid broken causing a functional issue
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Wesley
Job Details: 10/01/2021
"Arrived onsite and repaired unit by replacing the inverter and mag and console to solve customer issues with heating and glitching board, all checks good. Unit is now operating properly. Advised customer on repair."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/01/2021
"Arrived on site for front right burner not working. Inspected unit and work area. Found broken wire to element, found receptacle and burner harness will need to be replaced. Add electrical tape over broken wires for safety precautions Schedule return for Tuesday the 5th.; ordrng 1 W11396691 (COOKTOP HARNESS )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/01/2021
"Arrived on site for refrigerator, customer requesting water line to be installed to refrigerator. Inspected unit and work area. Found customer had correct water supply line for unit. Installed water line and flushed system. Found damper control making noise.
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near Red Rock, TX 78662
Andrew
Job Details: 10/01/2021
"Arrived on site to replace switch from previous diagnosis. Replaced switch and element not engaging. Found loose wire on griddle sensor. Secured connection, tested unit, unit working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near The Hills, TX 78738
Robert
Job Details: 10/01/2021
Arrived on call for complaint of warm temperature. Found refrigerator evaporator blocked with ice.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and repaired unit by replacing broken latch. All checks good. Unit is now operating operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 10/01/2021
"Arrived on site for not making ice. Customer had shut off the ice maker as soon as they realized water was dripping out. This was shortly after the previous tech replaced the ice maker. Found ice bin frozen and stuck inside housing. I was able to remove the front cover of the ice bin to get a better grip on the bin and it came out. Found ice build up inside the housing and ice maker. The ice maker funnel where water comes in from the fill tube was frozen oven. This is why and where the ice build up originated from. Removed ice maker and cleared away all the ice build up. The funnel had bit of styrofoam inside of it causing blockage and an ice block inside the funnel. Once I cleared all the ice away I reinstalled the ice maker and ran a jumper to harvest the ice maker. Ice maker harvested and water came into the funnel as designed, noleaks detected. Removed ice maker and dumped the water that was just called for then reinstalled the ice maker to begin making ice again. No leaks detected. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Round Rock, TX 78664
Wesley
Job Details: 10/01/2021
Arrived onsite and repaired the unit dispenser gasket and advised customer on using vinegar washes to maintain unit and clear soap residue. Unit is otherwise operating as designed advised customer on on repair. All else checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Georgetown, TX 78628
Lou
Job Details: 10/01/2021
"Arrived on site to inspect condensation on microwave door. Upon further inspection, customer demonstrated the issue by placing a bowl of water in the unit and heating for 3:30. With approximately 30 seconds remaining, steam began to come out of the door at the bottom left corner area on the outside of the door. I contacted techline and spoke to Austin and advised of the complaint and my findings.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Jimmy J.
Job Details: 10/01/2021
any stream coming out. Customer stated they ran the dishwasher last night and the dishwasher didnt have any residual water inside. Customer had just recently refilled the rinse aid but confirmed there was plenty inside the dispenser already and that she just wanted to top it off. Last night was the very first time it hasnt left water all over the door. I ran diagnostics and got F10E2. This was the only error code. Ran through full diagnostics and washer is running as designed. Gained access to vent and tested. Tested vent and it is faulty. Removed vent and installed new vent. Ran through diagnostics again and dishwasher is running as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Hutto, TX 78634
Lou
Job Details: 10/01/2021
"Arrived on site to inspect dishwasher dispenser and rack wheels issues. Upon further inspection, I found the lower rack wheels missing, the dispenser detergent door not opening, and the element is warped. I placed the unit in diagnostics showing error code F9E1-diverter lost position. I cleared the code and continued with testing. I removed the toeplate and found the sump/motor assembly leaking at the diverter housing (F9E1). I advanced through testing and found the dispenser door doesnt open and the element showing less than 7 amps. The drain pump is operating as designed. I am ordering the sump/motor assembly, element, (4) lower rack wheels, CNOTE-AUTHORIZATION and will return with prescreened parts. Returning tech to replace the sump/motor assembly, element, dispenser and install 4 new rack wheels.; ordrng 1 WPW10605057 (Sump/motor assembly) and 1 W10703867 (Element) and 4 WPW10195417 (Lower rack wheels)s and 1 CNOTE (Authorization)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC422TS00
Near Austin, TX 78749
Kevin
Job Details: 10/01/2021
Ive done site and inspected refrigerator and found a water line looping up from underneath the refrigerator keeping the freezer door from closing properly. Cleared water line made sure dispenser and Icemaker cycled properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/01/2021
"Arrived on site to replace ice door, after replacing, unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78703
Scott
Job Details: 10/01/2021
Arrived on site for door not closing properly . Need strike missing . Ordering strike .call to set return ; ordrng 1 W11090487 (Strike)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KBS0
Near Austin, TX 78739
Leonardo
Job Details: 10/01/2021
"Arrived on site to test unit for water leak, tested unit 10 minutes in normal cycle, tested unit in diagnostics, could not replicate the leak, advised customer on proper loading techniques, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78759
Justin
Job Details: 10/01/2021
Arrived on site for a washing machine throwing an F2E2 error code. Upon arrival the error code had been thrown on the screen. I put the unit into diagnostics mode and found stored error code F2E2 is for HMI disconnected. I cleared the error codes. I then ran a test cycle and found it running through as designed. I gained access to the control and found everything plugged in correctly. I then ran the HMI test and found the LEDs not lighting up. This indicates a faulty HMI. Ordering the UI with harness to replace. Office to reschedule. ; ordrng 1 W11478526 (UI)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 10/01/2021
Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator and confirmed operation by running an automatic test cycle. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the lid, latch and hinges. Unit now operating properly without any issues. Customer satisfied. Job complete"
We serviced a
GE REFRIGERATOR
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived on site and inspected freezer compartment not cooling. Checked temperatures 31 in ff and 19 in freezer compartment. Located a massive frost buildup on the back wall that had the freezer fan motor seized. I attempted to steam the ice, without any luck. Placed unit in diagnostics mode with SW help and defrost heater never sizzled. Checked heated at control and didnt register 120. Ordering the main control and will return with all other parts. Due to the massive ice buildup I had the customer sign the defrost waiver. OFFICE PLEASE CALL THE CUSTOMER 48 hours prior so customer can defrost the unit. Also ordering authorization ; ordrng 1 WR55X31716 (Main Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Austin, TX 78757
Justin
Job Details: 10/01/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they had a power outage and the unit we t out. During this time the excess ice thawed out. I put the unit into diagnostics mode and found the IB fan running as designed. I jumped the IM and it got an error code E3 for not reaching home position. This indicates a bad IM. I jumped the IM fill and found it running as designed. I checked temps and found the FC at 41?F and the RC at 48?F. I gained access to the control and ohmd out the thermistors. The FC read 5.95k, the RC read 5.15k, the FC evap read 8.13k, and the RC evap read 7.71k. These are all within range. This indicates a faulty control for defrost issues and a bad IM. I installed the control and went to install the IM. I am ordering a new IM to install. Office to reschedule. ; ordrng 1 W10908387 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/01/2021
Arrived on site to install previously diagnosed parts. Removed ice maker and harness from housing. Installed new harness and ice maker. Reinstalled ice maker and turned on ice maker. Heard water fill mold immediately after turning on ice maker. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78752
Matthew
Job Details: 10/01/2021
Arrived onsite for dispenser issues. Upon arrival put unit in diagnostics and found long/ no fill error. Tested unit and found faulty valve. Replaced valve. In the process of replacing the valve found supply issues in plumbing. Supply is off but still has water flowing. Also the cold and hot supply lines are rusted and will not go in new valve correctly. Notified customer that supply lines will need replacing and a plumber needed to correct the cutoff issues or risk of flooding is possible. Took pic in SD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78745
Leonardo
Job Details: 10/01/2021
Arrived on site for unit running to long. Test unit and found bad owi sensor. Replaced sensor test unit and unit test good job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 10/01/2021
Arrived on site for cooktop large burner making noises. Inspected unit and work area. Found that the center burner was loose. Mounting screw was missing threaded. Found service pointer #W11525533 and fouled it issue was solved. Unit operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78749
Kevin
Job Details: 10/01/2021
"Arrived on site and inspected ice machine and found no production. Nice machine is also off, turned ice machine on and observed it not filling with water. Valve is getting correct voltage. Checked water at source and found oh water source under sink is good, removed waterline from rear of ice machine and there is no water exiting. Water line is defective a new one will be needed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Austin, TX 78754
Matthew
Job Details: 10/01/2021
Arrived onsite for range not functioning. Safety issue. Upon inspection found that items in storage bin were causing the igniter to ground out rather than ignite. Removed items and tested. Unit is now functioning properly. Called safety team for documentation. SR#.7731849418 Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 10/01/2021
Arrived onsite for dishwasher not operating or no water entering the unit. Upon inspection I found no error codes stored in the system. I let diagnostics run through and found all functions passed. I inspected under the unit for signs of leaks or failures but found none. I ran diagnostics again and i could not recreate any failures. I advised the customer about the float switch and its function. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Buda, TX 78610
Leonardo
Job Details: 10/01/2021
"Arrived onsite to replace knob and bezels, replaced knob and bezels, tested unit, unit working as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA20EMBL
Near Austin, TX 78731
David Z
Job Details: 10/01/2021
"Arrived on site to diagnose refrigerator with a ticking noise sounding like a fan coming from it. Customer advised me when he opens the RC door he can hear a ticking / clicking like it may have a bad fan. Checked damper and found damper is mechanical and not making noise, however the clicking is coming from the ceiling of the RC. Traced noise to defrost timer. Noise is an indication defrost timer is failing.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 10/01/2021
Arrived on site to install previously diagnosed part. Removed control and installed new control. Placed in diagnostics and ran DLMS calibration. Placed in high speed spin test and motor achieved high speed spin with no issue. Washer running as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW01
Near Austin, TX 78759
David Z
Job Details: 10/01/2021
"Arrived on site to follow up on refrigerator that was losing cool in RC at times. On arrival I replaced the main control to resolve. Advised customer to partially load both compartments now that electronics have been replaced. Checked control for temps,and found averages for RC at 37 and FC at 4. Advised customer that with items in both sections the unit should maintain its cooling a lot easier. Customer will follow up once unit has had time to adjust with items in it if cooling decreased. Unit is working at this time. call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/01/2021
"Arrived on site to install previous diagnosed parts. REM failed FC and RC LED, installed new. Tested light and door operation. All tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78732
David Z
Job Details: 10/01/2021
"Arrived on site to diagnose ice machine that isnt making ice, and customer says gets hot and warms the counter. On arrival I found a large fuzzy rub had been pushed over the front vent, and unit could not circulate hot air and was causing it to heat. Removed the carpet and tested components. Found unit is running properly, and evap is frosting properly and cooling. Unit working as designed, vent was just blocked. I did notice a clicking coming from the evap when testing it, but it still seems to be fine. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and found cooling reduced in efficiency by clogged condenser. Cleared airflow and tested for improvement and found temperatures normalize. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78753
Matthew
Job Details: 10/01/2021
Arrived onsite for dryer taking 2 cycles to dry. Upon arrival tested unit. Upon inspection found faulty thermostat. Replaced and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
found unit evap fan was shorting and restarting control. Ordering evap fan to repair. Replaced control and UI during diagnostics. ; ordrng 1 W11334745 (Evap motor)
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
"On site for dryer drum not turning after pressing start. Found belt was split. Checked pulley, motor shaft, and drum, no issues found. Replaced belt and tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78703
Scott
Job Details: 10/01/2021
"Arrived on site for poor drying performance. Ran temp checks and air flow check . Unit is heating , found restricted air flow. Found exhaust tube full of lint . Recommended having vent cleaned . Also recommended not using dryer till cleaned . No lint build up in dryer . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 10/01/2021
Arrived onsite to install previously diagnosed parts. I I stalled the diffuser and tested. The diffuser is no longer making an abnormal noise. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78748
Jacob
Job Details: 10/01/2021
Arrived onsite to replace the door to the unit. Replaced the door. Looked at the seal and door is sealing with no issues. No other issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
Justin
Job Details: 10/01/2021
"Arrived on site to install previously diagnosed parts. I installed the new suspensions and also a sound pad (part # 4318168). I replaced the right side sound pad, for it had been worn off. I then tested the unit and it ran through as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS01
Near Austin, TX 78732
David Z
Job Details: 10/01/2021
"Arrived on site to diagnose range that the front left burner was not lighting. Ran unit and found it sparking, but not lighting. Found the tip of the igniter was broken off, so unit cant reach cap to spark. Ordering igniter wire to resolve. Office to schedule when we receive part. ; ordrng 1 W11507531 (Electrode)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS
Near Austin, TX 78730
David Z
Job Details: 10/01/2021
"Arrived on site to diagnose dishwasher that isnt drying as well as when it was new. Checked unit and found no rinse aid was being used. Check for error codes and found FA E2, which is vent motor electrical issue. Replaced vent motor to resolve error, which can cause issues with heating circuit. Unit now working as designed. Advised customer to pick up some rinse and and run hot water first. Advised customer that per whirlpool, if a large amount of plastics are washed they dont retain heat and can still have some moisture. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
"On site for fridge slowly dispensing water. Tested water dispenser with and without filter, no change. Found ice cubes were small as well. Found single valve on back of unit not fully opening. Replaced single valve. Unit now functioning as designed. *informed customer that water valve at wall DOES NOT TURN OFF and if she needs to turn off water to fridge, she will have to turn off water to whole house until she gets valve fixed*. No leaks after repair. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Kayman
Job Details: 10/01/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lockhart, TX 78644
Andrew
Job Details: 10/01/2021
"Arrived on site to test unit for not agitating. Found actuator was not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/01/2021
"Arrived on site for dishwasher not draining. Inspected unit and work area. Tested drain pump operation. Found pump activating. Checked garbage disposal connection and found clear. Snaked drain line and found major grease buildup. Cleared line and continued to fill and drain in attempt to flush grease through drain line. Informed customer to run cleaner through unit as soon as possible. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78721
Matthew
Job Details: 10/01/2021
Arrived onsite for dishwasher door not closing properly. Upon inspection found right side door hinge jumped hinge pin and bent hinge. Was able to adjust hinge and put back into place. Tested door and unit is functioning properly. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS3
Near Round Rock, TX 78665
Lou
Job Details: 10/01/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I tested the unit and found the external drain pump not functioning. I unplugged the unit from the pump and plugged it directly into the outlet and tested. Unit is operating as designed. Unit left unplugged as pump caused the breaker to trip. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS00
Near Andice, TX 78628
Cliff
Job Details: 10/01/2021
Arrived on site to diagnose an oven that is not heating properly. Found broiler element shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Buda, TX 78610
Brandon
Job Details: 10/01/2021
"Arrived on site for customer complaint of unit not powering on, found failed fuse, I replaced fuse, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and found broken valve stem. Advised customer on needed part. Ordering part to repair. ; ordrng 1 W10824916 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78737
Kevin
Job Details: 10/01/2021
"Arrived on site and inspected refrigerator and found water is not dispensing, are traced all lines and valves back to frozen water reservoir in fresh food section. Recommended that a homeowner allow reservoir to thaw out by raising fresh food temperature a few degrees or by unplugging fridge and leaving it to thaw. After it begins working again recommended leaving fresh food section at 39? instead of 37 to prevent issue from happening again, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Cliff
Job Details: 10/01/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced heating element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C5EYY00
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/01/2021
"Arrived on site for refrigerator not dispensing water and items on top shelf freezing. Inspected unit and work area. Tested operation and found damper not sealing and water pressure pushing filter out of location. Will need to replace filter housing and damper control. Removed failed filter head and damper control , installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, TX 76571
Tyler
Job Details: 10/01/2021
Arrived on site for refrigerator not cooling correctly. Upon arrival found temps in rc around 65 and FC around 15 degrees. After further inspection I found fan and compressor both running. I also found frost pattern on evap nearly non existent and nearly warm to the touch all the way through even though compressor had been running for over 24 hrs. Found unit has a leak on evap coil. Informed customer of findings. ; ordrng 1 WPW10507886 (Compressor) and 1 W11035419 (Drip pan) and 1 W11122867 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Unknown (Drip pan mounting kit for compressor) and 1 Clearsilicone (Clear)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Austin, TX 78704
Jacob
Job Details: 10/01/2021
Arrived onsite for unit not responding to use the oven. Tenant said that they can still use the cook top portion of the unit. Looked at the unit and found that the UI panel control was not responding to anything on the panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78749
Jacob
Job Details: 10/01/2021
Arrived onsite for unit over freezing in the freezer. Put unit in diagnostics and unit shows no error codes. When looking further. Found that the thermistor had a metal sheath and a piece of foam was stuck inside the housing for the thermistor. Removed pieces. Checked the thermistor and it had 4.8vdc. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/01/2021
"Arrived on site for customer complaint of soap dispenser not opening, found failed dispenser, I replaced dispenser, tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78717
David S
Job Details: 10/01/2021
"Arrived on site for washer not working properly. We Inspected the unit and work area. We found fault codes F7e9 locked rotor f3e3 inlet water thermistor fault. We gained access to the inlet thermistor and found it reading within range. We ran the unit through a diagnostics cycle and found the unit making a grinding noise. We inspected the gearcase slider and clutch. We found rub marks on the slider and clutch, we also found the gearcase leaking oil. We are ordering the Gearcase, Slider, Clutch and the control to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11419171 (Control) and 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AB00
Near Austin, TX 78734
Robert
Job Details: 10/01/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Justin
Job Details: 10/01/2021
Arrived on site to install previously diagnosed parts. I installed the new door and UI. I verified the gasket was sealing correctly and it was. I also leveled the doors and verified there was no damage on the unit. No damage was present at the time of installation. The unit is now as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/01/2021
"Arrived on site to replace faulty console, after replacing, unit tested good."
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Kingsbury, TX 78638
Andrew
Job Details: 10/01/2021
"Arrived on site to test unit for refrigerant leak. Found leak at dye drier. Replaced drier and vacuumed system down. Vacuum held for 20mins. Charged system to specs, tested unit, unit works good. Advised customer to place bottle of water in unit and use unit once water is frozen over. Job complete."
We serviced a
WHIRLPOOL DRYER
Model LEN2000PW0
Near Austin, TX 78758
Justin
Job Details: 10/01/2021
Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block and found it good. I then gained access to the back of the unit and ohmd out the fuse and thermostats. All checked good. I ohmd out the element and found it open. Upon further inspection I found the element physically busted. I installed the new element and then tested the unit. The unit is now heating as designed. I also found poor airflow on the unit and advised the customer on cleaning the vents. Call complete.
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Austin, TX 78739
Leonardo
Job Details: 10/01/2021
"Arrived on site to test unit for not getting to temp, customer was using aftermarket thermostat to determine temp in oven, advised customer not to use after market thermostat, tested unit to 350, unit working properly, advised customer on how to properly calibrate unit, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
"On site for washer not agitating. Found actuator disconnected from splutch. Replaced actuator (from truck stock W10913953), calibrated, and tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 10/01/2021
Arrived onsite for dishwasher not filling with water. Upon arrival found unit was functioning correctly. Speaking to customer found that recently had plumbing work done and supply line might have been closed for a period. Ran test on unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Austin, TX 78738
Leonardo
Job Details: 10/01/2021
"Arrived on site to replace blower motor, replaced blower motor, unit working as designed, restriction in vent preventing vent flap to open all the way, causing air feed back into the unit, advised customer to contact builder to resolve exhaust issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Buda, TX 78610
Jacob
Job Details: 10/01/2021
Arrived onsite for unit not freezing correctly. Looked at the unit and customer said that it would only make a cup of ice every 4 or 5 days. Called Techline. Said that it could be a sealed system issue or possibly a control issue causing the unit to defrost pre maturely. Noticed when scrolling through the diagnostics that the light would do a small flicker for every time I would change to the next test. Went ahead and replaced the control board. Let customer know to monitor the unit and see if it persists. No other issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 10/01/2021
Found brand new ice maker motor intermittently working while I used the jumper. Almost like it was struggling to harvest. Removed ice maker and installed new ice maker. Ran harvest and motor turned as designed and called for water. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
David S
Job Details: 10/01/2021
"Arrived on site for NOT KEEPING TEMPS. READING 56 IN FRIDGE. Inspected unit and work area. Found ice build up at back of rc. Found Service Pointer #: W11092686. We are replacing harness with thermistor, drip pan. .; ordrng 1 WPW10277799 (Harness with thermistor) and 1 W11457241 (Drip pan) and 1 W10633627 (Fan) and 1 WPW10389152 (Support) and 1 Shims (Shims)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lockhart, TX 78644
Andrew
Job Details: 10/01/2021
"Arrived on site to test unit for humming noise, not advancing wash cycles. Found drain hose and pipe had boot preventing drain from venting and drain was clogged causing pump to burn out. Installed new drain pump and tested unit. Removed boot from drain and advised customer drain is clogged. Unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Lou
Job Details: 10/01/2021
"Arrived on site to inspect microwave not venting properly. Upon further inspection, I found the unit venting out of the top vent and not through the vent in the cabinets. When I removed the unit form the wall, I found that there was no damper and the blower fan was not installed correctly. I re-positioned the blower and installed a damper assembly and reinstalled back on the wall and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Georgetown, TX 78626
Lou
Job Details: 10/01/2021
"Arrived on site to inspect refrigerator doors not sealing. Upon further inspection, I found the right door gasket torn and the damper control making a loud noise. The customer advised that there was frost built up in the freezer section but has gone away. I demonstrated how the FC door wont close properly due to the unit not being level. I removed and replaced the right RC door gasket; shaping it with my heat gun and removed and replaced the damper control. Leveled the unit and tested functions. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Austin, TX 78748
Jacob
Job Details: 10/01/2021
Arrived onsite for unit not heating properly. Currently had the unit pulled out prior to our arrival. Looked at the unit and found that the inverter had burn marks on the board. Replaced inverter. Was not able to test the unit as it needs to be re installed by the customer. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/01/2021
Arrived on site to inspect unit for not dispersing water around ice-maker chute. Upon inspection found the heater out but voltage present. Replaced heater and tested. Complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and found diode burning. Advised customer that hi voltage components would need to be replaced to repair function.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Jacob
Job Details: 10/01/2021
Arrived onsite for unit not making ice. Looked at the unit found that the arm for the ice maker was up which stops the ice maker from making ice. Put the arm down. Tested the unit. Unit called for water. No leaks at this time. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lakeway, TX 78734
Robert
Job Details: 10/01/2021
Arrived on call to replace previous diagnosed parts. ; ordrng 1 W10828905 (Bulkhead)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David S
Job Details: 10/01/2021
we found the freezer above 32 degrees. We put the unit into test 4 and found equalized pressures at 30 psi. I found the dryer colder than room temperature. We let the unit run until step 4 I found the low side fluctuating from 5 psi to 0 psi rapidly.I evacuated the system from the high side after isolating the unit in the rc side only. I found the high side gauge went to 0 but the low side is taking a long time to evacuate. Spoke to PR and he suggested to perform a restriction clear with nitrogen and to replace the drier which we did. Then vacuumed system for 20-30 minuets system held constant vacuum. The charged system with measured amount of refrigerant. Unit operating as designed. Job complete"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/01/2021
"Arrived on site to test unit for not heating, tested unit found track misaligned, aligned track, tested unit, unit working as designed, heated water for 1 minute, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Andice, TX 78628
Cliff
Job Details: 10/01/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing and replaced both parts. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Lakeway, TX 78734
Robert
Job Details: 10/01/2021
Arrived on call for complaint of noise. Found some ice still around fan removed ice.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf330pahw4
Near Killeen, TX 76542
Al
Job Details: 10/01/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Brandon
Job Details: 10/01/2021
"Arrived on site for customer complaint of broken console, I replaced console, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 10/01/2021
"Arrived on site to install previously diagnosed part. Placed in diagnostics and F10E3 and F8E2 came on. Cleared error codes and started diagnostics cycle. Fan motor turned on and drain pump drained as designed. Errors may be associated with the panel because both components related to error codes are working as designed. Removed panel and installed new panel. Tested panel and all buttons and led indicators on display are working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
On site for range led display being crooked. Found led display not fully seated on one side into plastic bracket with tabs. I reseated led display and confirmed it was secure in place. Unit functioning as designed. Call complete.