Service History 338

Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave fan issues. Tested and inspected unit and found failed damper. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Austin, TX 78737
Jacob
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit dripping water during cycles. Did notice a lot of liquid detergent that spilled out of the dispenser drawer. Raised the front feet to the unit so the unit would tilt back to help with the water dripping. Ran unit in quick cycle. Did not get a single drop coming from the unit during the entire cycle. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH31017HS07 "Arrived on site to inspect microwave fan not working. Upon further inspection, I turned the fan on and could hear the motor humming but no airflow. Pulled the unit from the wall and remove the fan cover and found the harness was not fully inserted to the clip. Adjusted the harness and retested and the harness is not staying attached to the clip. Removed and replaced the blower motor and retested. Unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL MDBH979AWS Arrived on site for dishwasher not operating. Tested and inspected unit and found failed bimetal. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Luis
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install parts previous tech diagnosed. Replaced mullion divider,found gap between housing and ice door gasket,replaced ice door."
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2020
OVEN KITCHENAID KODE507EBL04 Arrived onsite for upper oven inside door glass shattered. Upon arrival found unit glass had shattered during cleaning cycle. Customer had photos on there phone as well as glass. Took photos of damage top unit. Found unit interior of upper and lower oven door had been damaged by glass.
Near Killeen, TX 76549
Al
Job Details: 12/08/2020
DISHWASHER GE GLD4660N10SS Arrived to inspect dishwasher not washing.Confirmed and found the wash motor was defective.R&R it and unit now works properly.Customer satisfied Job completed
Near Austin, TX 78748
Kevin
Job Details: 12/08/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found Thermal fuse has failed. After correcting also found dryer has 120 V on L1 but only 30 V on L2. An electrician will be needed to correct the power before dryer will operate again. Took pictures, job complete."
Near Killeen, TX 76542
Al
Job Details: 12/08/2020
DRYER WHIRLPOOL WED4800BQ1 Arrived to instal cutoff due to no heat.Received authorization and installed it and unit tested as designed.Customer satisfied Job completed
Near Barton Creek, TX 78735
David S
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for fresh food door being damaged. I inspected the unit and work area. I found damage on both doors. I installed a new rc door. I am ordering the freezer door. The customer stated they aren’t getting water out of the unit. I inspected the water line and found it turned off and kinked. I turned the water on and fixed the water line. Unit is operating as designed. The office will reschedule when we have an eta on the door.; ordrng 1 LW10913113 (FC DOOR)
Near Austin, TX 78744
Kevin
Job Details: 12/08/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site and customer experienced washer showing 25 minutes left for several hours, inspected washer and found saved error code F0E3, ran all functions in manual diagnostic and did not find any problems. Reported customers experience to techline but there is no fault currently with washer. Went over correct detergent and loading procedures for this model, no further recommendations from techline, job complete. 7729451449"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
RANGE WHIRLPOOL SF367LEMB0 Arrived on site for OVEN NOT HEATING PROP- TAKES LONG TIME TO COOK ANYTHING- VERY LITTLE HEAT- JUST HEARING CLICKINGRan temps and on fourth temp the burner was not staying lit. Removed bottom cover and burner cover and found a large amount of ash inside. Vacuumed out the ash to ensure the igniter and burner aren’t restricted. Also vacuumed debris underneath the oven to prevent proper air flow to ensure igniter and flame stay lit without restriction. Reinstalled covers and ran temps. Igniter lit flames on first click. Temps going up and down as designed. No leak detected. No parts needed. Job completed
Near New Braunfels, TX 78130
Noah D
Job Details: 12/08/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not igniting, upon inspection found the igniter burnt up, replaced igniter and found no issues. Complete"
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/08/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect washer for a broken hinge, upon inspection found the hinges bent, replaced all hinges and springs. All functions returned. Complete"
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher stops broken. Dropped off stops to customer. Complete
Near Austin, TX 78701
Luis
Job Details: 12/08/2020
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site for cooling. Removed evaporator cover found traces of uv dye on evaporator contacted tech support per tech support whirlpool will contact customer within 5 business days. Uploaded pictures and will upload pictures to service matter. SR#7729454069
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher is not draining. Ran drain cycle and found the disposal knockout was not knocked inside yet. Reattached drain hose and ran drain cycle again. Dishwasher draining as designed. No leaks detected. Job completed.
Near Georgetown, TX 78626
Justin
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine not functioning at all. Attempted to put unit into diagnostics but was not responding. Gained access to control panel and found voltage going to unit. Control was not responding. Replaced control and put unit into diagnostics and found F7E5 error code for shifter fault. Upon putting unit into test cycle the unit lost power again. Found disconnected wire in drain pump causing short. Will be ordering new lower harness, drain pump and control. Office will call to reschedule.; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11399437 (DRAIN PUMP) and 1 W11417466 (CONTROL)"
Near Georgetown, TX 78633
Justin
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washing machine that was leaving clothes dry after wash. Put unit into diagnostics mode and found no stored error codes. Ran test cycle and found inlet valve restricting water flow. Gained access to inlet valve and replace part with new one. Put unit back into diagnostics and ran test cycle, unit now working as designed. Advised customer on user care guide for soap usage. Call complete."
Near Leander, TX 78645
Lou
Job Details: 12/08/2020
MICROWAVE FRIGIDAIRE FFMV1645TS "Arrived on site to inspect microwave tripping breaker. Upon further inspection, I found the interlock not locked into place from previous repair. Adjusted the interlock and replaced the switches and tested. Unit is operating as designed. After placing the unit back on the wall, I retested and the unit tripped the breaker. I found that the door latch is badly warped and not engaging with the switches properly.
Near Moody, TX 76557
Jonathan
Job Details: 12/08/2020
COOKTOP WHIRLPOOL WFE505W0JS0 "Arrived on site for a range that had smoke coming up from the control panel when cooking. Inspected unit and work area. Removed top cover and back cover and found no scorch marks indicating any smoke. Customer showed me where the smoke was coming from. She said that after it smoked, that it had no power. Removed terminal block cover and found an L1 line at the terminal block burnt and disconnected from the L1 connector. Per trip service request notes, I called safety team and spoke to Darnell SR# 7729395698. He advised that this was no longer a safety issue and to resume service as normal. He advised to replace the terminal block and wire harness if necessary.
Near Austin, TX 78739
Leonardo
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site to replace fuse. Replaced fuse test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 12/08/2020
RANGE JENN-AIR JDS9860AAP Arrived on site to remove control. Gained access to control and removed. Informed customer to keep circuit breaker off to unit. Taken pictures of wiring and uploaded to SD-QuickPic. Office to schedule return appointment.
Near Waco, TX 76708
Jonathan
Job Details: 12/08/2020
MICROWAVE FRIGIDAIRE FMV157GB "Arrived on site for a microwave that has a cracked handle and is not heating. Inspected unit and work area. Found the front door cracked all the way down the side of the handle causing the door not open properly. Unit Hass to be opened from the bottom in order to open the door. Tested the unit with a cup of water and found what appeared to be the magnetron buzzing but not heating. Found wave guide cover broken inside the microwave. Ordering door assembly, wave guide cover, magnetron, diode, and capacitor for repair. Office will need authorization for repairs and contact customer about reschedule date if authorization is given due to limited parts and shipping. ; ordrng 1 5304464072 (magnetron) and 1 5304464253 (hi volt capacitor) and 1 5304477383 (door assembly) and 1 5304509479 (DIODE )"
Near Jarrell, TX 76537
Tyler
Job Details: 12/08/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site for rains still not preheating and cooking correctly per customer and sometimes it takes way longer than the preheate time for it to preheat correctly. Customer stated that prior technician claimed that the bottom drawer was the issue due to being overstuffed but when customer set up the drawer the way they had it on prior repair I’ve visually checked the distance between the drawer and the wire that was supposedly making contact with it and found a 4 1/2 inch gap gaming it impossible for the Georgia been causing a malfunction with the spark or not working right in the oven. After disassembling the unit I found that the spark igniter in the oven to the baking burner. Had now officially lost its resistance and continuity. I was able to install the spark igniter I then ran the oven for 30 minutes after to verify it’s functioning as designed unit preheated within six minutes and fluctuate of the flame on and off when it notice the temperatures
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
RANGE WHIRLPOOL XFE361LVB0 I don’t site for range that would not allow oven to turn on properly. Upon arrival I ran a diagnostic check but could not find any error codes then check for continuity in Om resistance on the bake element broil element as well as and found that all three parts pass with flying colors with no issues then checked voltage going from the main control down to the bake element and found that it was for radically giving between 60 V and 240 V I then checked voltage to the outlet and found that it was also giving the same sporadic readings and voltage. I inform the customer at this point they will need to get an electrician out there in order to verify the integrity of the breaker/outlet and to see where the short might be in the power supply and at this point if the customer were to continue having an issue then they would need to get a new primary control board. Call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW86HEBC0 Arrived on site to diagnose washer that would quit at random times in the cycles. Upon arrival I ran a diagnostic check and found an F8E1 area code as well as an F9E1 area code both indicating that there was a long or no fill As well as a long or no drain. They’re testing out the water in the valve and the drain pump I found that a portion of the water inlet valve is not functioning whatever it is sent the 120 V it needs and the drain pump will occasionally overheat to the point that the bearings get stuck in the inside and it cannot drain the water out. We will need to return with a new drain pump in order to help complete the repairs ; ordrng 1 WPW10391443 (pump-water)
Near Waco, TX 76705
Jonathan
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW8040DW3 "Arrived on site for a washing machine that’s flashing an F6 E2 (UI cannot hear ACU) and not running a cycle. Inspected unit and work area.Tested all you why buttons and found unit working as designed. Replaced control and tested unit in an auto test. Unit ran as designed. Had to customer test the unit in a normal rapid wash cycle. Unit sensed, filled, and started agitating. Drained out unit. Unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan
Job Details: 12/08/2020
WASHER WHIRLPOOL MVWB765FC4 Arrived on site for a washing machine that is grinding and not completing cycles. Inspected unit and work area. Please do unit and service diagnostics and found an F2 E1 (UI stuck key). Ran unit through an auto test and found a grinding noise coming at the end of a spin cycle. Lifted up unit and remove the rotor. Found the slider not completely engaged causing the rotor to slip. Replaced slider and tested unit. Unit is now working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not cooling properly. Upon arrival customer stated the bed notice a bunch of ice buildup on the low side line of the bottom section of the refrigerator near compressor and that they had also noticed that for the past two weeks the icemaker had quit working the freezer was slowly start to thaw things out and the fresh food section would not get cold at all. Upon further inspection of the fresh food compartment I found that the unit had a pretty bad defrost issue where the evaporator coil inside the fresh food compartment was not defrosted properly and built a thick wall of ice that was choking off the cooling to the freezer and causing unit wide temperature issues. We will need to return with the new UI control high voltage control as well as evaporator fan motor harness kit for the fresh food compartment. Office to reschedule due to some parts currently out of stock; ordrng 1 W10843055 (cntrl-elec HV) and 1 W11087438
Near Killeen, TX 76549
Al
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRQ02 Arrived to inspect ice maker not working.Confirmed and found the motor stopped working.R&R it and unit cycled and filled and was harvesting when I eft.Job completed
Near Killeen, TX 76542
Al
Job Details: 12/08/2020
DISHWASHER GE GLD4560R00SS Arrived to inspect dishwasher not starting.Discovered the outlet was defective.Corrected the issue with the plug and unit now works properly.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived to inspect French door refrigerator not cooling in the ff compartment.Discovered the floor of the ff compartment is extremely bowed and has a massive ice buildup underneath it.There is also standing water underneath the deli floor.The cooling fan in the ff compartment was operating, but the ice buildup is causing the issues within the unit.
Near Copperas Cove, TX 76522
Al
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to inspect newly installed part defective.Confirmed the complaint and R&R the tubeUnit now operates properly.Job completed
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
OVEN WHIRLPOOL RBD305PRB00 Arrived on site for broil element that had broken inside the upper oven. Upon arrival I found that the upper oven broiler element had a knee broken causing sparking inside the oven then replace the broiler element and re-tested unit and found that everything is now functioning as designed. Call complete
Near Waco, TX 76712
Jonathan
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that’s not dispensing rinse aid. Inspected unit and work area. Customer advised that the dispenser flap is opening but the rinse aid dispenser is not dispensing any rinse aid. Found red tape dispenser completely four. Replaced dispenser and tested unit. Unit is seemingly working as designed. Call complete.
Near Briarcliff, TX 78669
Robert
Job Details: 12/08/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on job for complaints of not dispensing properly and door not closing properly. Found the door will need closer hanging too low. Replaced valve but will need to replace housing for filter and needs authorization. ; ordrng 1 5304508014 (closer assembly)
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2020
OVEN GE JTP75SP1SS Arrived on site for oven giving F2e1 error code. Upon arrival I first checked the thermostat and found that both the upper and lower thermostats were shorted out and not ohming near the 1.1 range that they should’ve been. Then replace the two thermostats in the upper and lower oven and was able to retest the unit and verify that and now he’s to 350 as designed with no issues. Call complete
Near Wimberley, TX 78676
Richard
Job Details: 12/08/2020
DISHWASHER GE GDT545PSJ0SS Arrived onsite for the dishwasher leaking. Replaced lower door gasket that was ordered and dishwasher tested properly and no leaks detected complete
Near Cedar Creek, TX 78612
David S
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KSSS48MHX00 "Arrived on site for freezer not working. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I found the compressor running. I spoke with PR and I am ordering W10309995 compressor, WP2003003 heat exchanger, WP2004545 heater-pan, 4388575 evaporator, 876765 tube-kit, WPW101433759 dye drier, W10913906 coupler, 212643 permagum, SS Tech, & 4 hour job. The office will reschedule when we have an eta on the parts. ; ordrng 1 212643 (PERMAGUM) and 1 4HOURS (4 HOURS) and 1 4388575 (EVAPORATOR ) and 1 876765 (TUBE KIT) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10309995 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 WP2003003 (HEAT EXCHANGER) and 1 WP2004545 (HEATER PAN) and 1 WPW10143759 (UV DRYER)"
Near Austin, TX 78729
David
Job Details: 12/08/2020
WASHER MAYTAG MVW6230HW0 Arrived on site to install previously diagnosed parts to resolve squealing noise. Installed motor cam and belt. Found old belt was much looser then new belt. Retested and noise is gone. All is working as designed. Call complete.
Near Manor, TX 78653
Andy
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed capacitor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of buttons not working. Confirmed some buttons not working. Replaced console and test.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/08/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site to test unit for unit not starting. Test unit and found broken latch not allowing to lock. Replaced latch test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/08/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for Leaking from Front - Front Load Washer. Placed in quick diagnostics to inspect for any leaks. No leaks detected. Found water trail from dispenser down to the area where customer stated they’d seen water pool in the past. Replaced dispenser and ran another quick diagnostics. No leaks detected. Job completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site to inspect microwave for not venting correctly, upon inspection found the sensor 5 ohms off range, replaced thermistor and found no issues. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2020
OVEN WHIRLPOOL MEW7630WDS01 "Arrived on site to inspect oven for not closing correctly, upon inspection found the hinges bent, quoted customer for both hinges. Replaced hinges, no problems found. Complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived onsite for the refrigerator RC evaporator freezing up again. During testing found that the refrigerator evaporator was frozen solid. Advised customer that there is really no temporary fix for this issue. Advised customer to turn refrigerator off and let the evaporator fully defrost and than turn it back on. Will need to replace all controls , evap cover and drain pan shims. Complete"
Near Austin, TX 78731
Wesley
Job Details: 12/08/2020
DISHWASHER JENN-AIR JDB9200CWP2 Arrived onsite and found unit leaking from sump. Replaced sump and motor. All checks good.
Near Pflugerville, TX 78660
Andy
Job Details: 12/08/2020
OVEN WHIRLPOOL WOS51ECOHS01 Arrived on site for oven not working. Tested and inspected unit and found braker tripped. Reset and tested unit. All operations are normal.
Near Cedar Park, TX 78613
Scott
Job Details: 12/08/2020
VENTHOOD WHIRLPOOL UXT4130ADS2 Arrived on site for vent light not working . Found light bulb was in socket but not screwed in . Screwed light bulb in . Vent light now works . Job complete .
Near Austin, TX 78750
Luis
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for leds flickering. Diagnosed a defective led on filter housing cover,replaced defective leds. Freezer and upper fresh food leds have been replaced,all leds working as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 12/07/2020
M/W OTR WHIRLPOOL WMH53521HZ4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not heating, per previous techs diagnosis, I removed and replaced the magnetron, capacitor & diode and tested. Unit is operating as designed. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL KBFN402ESS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all RC lights not working except for the top 2 on the right side. I tested the lower right module and found it not showing DCV. I removed and replaced the module with one from my van stock due to not having the screened modules and all lights are working properly. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator that was dripping water at dispenser and not producing ice. Checked temps in FC at 4° F, checked temp in ice maker and found at 44° F. Put unit into diagnostics mode and found that the ice maker would not harvest. Gained access to ice maker and installed new fan and ice maker. Tested unit and it worked as designed. Call complete."
Near Georgetown, TX 78633
Kayman
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL GD5YHAXTL01 Arrived onsite for refrigerator not dispensing ice but producing just fine. Upon inspection I found the ice bin with a clump of ice formed around the bottom near the shaft. I cleared all the ice and found the motor still works good. I found the ice chute door spring was allowing a small air leak up into the ice bin. I tightened the spring and the door chute air leak issue seemed to go away. I inspected the rest of the IM chute and could not find any other air leaks or reasons air would be getting up into the ice. No leaks detected and No repairs needed at this time. Job complete.
Near Lockhart, TX 78644
Luis
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Arrived on site for noise complaint. Found loud noise while opening and closing fresh food door adjusted hinges tested door operation noise no longer present
Near Kyle, TX 78640
Jacob
Job Details: 12/07/2020
MICROWAVE GE JVM3162DJ1BB
Near Fort Hood, TX 76544
Al
Job Details: 12/07/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer not powering on. Attempted to confirm warranty information since the unit was originally purchased in 2017. Called office spoke with SC. No warranty information was found at the time of the call. Customer to call cons to get warranty company to dispatch appliance express for return visit. Please resend all previously ordered parts if warranty company approves repair. Needs more work. No money collected on this date due to discrepancies.; O-emld tckt
Near Georgetown, TX 78633
Justin
Job Details: 12/07/2020
VENTHOOD WHIRLPOOL KVWC958JSS0 "Arrived on site for a vent hood that was blowing the breaker whenever the fan was turned on. Isolated breaker pop to blower fan. Wrong part was brought, ordering new blower fan. Will need to be a two man job. Office to reschedule. ; ordrng 1 WPW10294026 (BLOWER FAN)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/07/2020
MICROWAVE KITCHENAID KBHS109SSS06 "Arrived on site to inspect microwave for not turning, upon inspection found the motor unmounted, replaced motor in spot and tested.Complete"
Near Kyle, TX 78640
Kevin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Arrived on site and sound refrigerator is unplugged again, previously installed thermistor its not the ideal one for this refrigerator and will need to re-order. Requested that RV Center leave refrigerator connected to power for 24 hours before technician arrives; ordrng 1 W10316760 (Thermistor kit)"
Near Austin, TX 78723
Matthew
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Arrived onsite for refrigerator door not closing correctly. Upon inspection found hinges getting caught up preventing proper closing. Also the door frame where the bottom hinge inserts into is cracked. Will need to order and replace Ss right side refrigerator door, upper and lower hinges and top hinge cover. Office to reschedule. ; ordrng 1 W10917992 (hinge-door) and 1 W10918010 (closer) and 1 W11307295 (dor-fip) and 1 WP12963204ED (hinge) and 1 WPW10191117 (cover) and 1 WPW10191119 (stop-door)"
Near Austin, TX 78745
Kevin
Job Details: 12/07/2020
OVEN WHIRLPOOL WFG510S0AT1 "Arrived on site and inspected oven and found customer experienced are then not continually igniting during cycle. Adjusted igniter and observed it ignite properly three times in a row. Explain to customer that it appears to be working properly now. After replacement confirmed new igniter is working properly by observing it several times,
Near Liberty Hill, TX 78642
Justin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator making loud noise. Customer had on video and sounded as if possible evap fan. Will need to order evap fan, housing, and sound pads. Informed customer next time noise happens to open FC door and see if noise stops. Office to schedule appointment when eta is available on parts.; ordrng 1 W11263195 (FAN HOUSING) and 1 WP2169142 (BLADE FAN) and 1 WP2315549 (FAN MOTOR)"
Near Lockhart, TX 78644
Luis
Job Details: 12/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for unit powering off. Control not running through diagnostics,replaced control,ran diagnostics fan and compressor powered on unit ran through a defrost cycle. Advised customer if unit completely powers off unit will need a dedicated outlet."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/07/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for top oven randomly turned on all by itself after being manually powered off from use. The broiler option did not work for almost 5 minutes (it took that time to realize it was even not working correctly) and the oven had to be powered off and back on again to work.Placed in diagnostics and got F6E4 control error. Cleared error code. Ordering wiring harness, control, and UI. The harness may not be needed but I’m ordering it just in case based on the history of requests. The control was already ordered so I’m marking it as will use on return visit. ; ordrng 1 W11105007 (console) and 1 W11225365 (harns-wire) and 1 W11233570 (harns-wire)"
Near Austin, TX 78749
Leonardo
Job Details: 12/07/2020
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to test unit For damaged panel and membrane and trim. Will need WP8304269. Office to reschedule ; ordrng 1 WP8304269 (MEMBRANE )
Near Austin, TX 78749
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site to test unit for damaged seal.
Near Kingsbury, TX 78638
Jacob
Job Details: 12/07/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for unit not heating. Tested unit. Did not heat. Upon further inspection. Found that the thermostat was giving continuity. Ordered part. Office to reschedule. ; ordrng 1 WP8318268 (thermostat)
Near Manor, TX 78653
David S
Job Details: 12/07/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer not drying properly. I inspected the unit and work area. I found the dryer tumbling and heating. I found poor air flow at the lint trap. I removed the dryer from the exterior vent and found the air flow improved. I demonstrated this for the customer. I recommend having event wizard come out and clean the exterior vent to improve air flow. Job complete.
Near Lakeway, TX 78734
David
Job Details: 12/07/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site to diagnose dishwasher that is stopping during cycles or has to be drained multiple times. Ran diagnostic and can not get unit to proceed in diagnostic mode. Console lights up and stops, doesn’t do anything, has to be cancelled. Unit needs new control. Control has not arrived yet. Office to schedule when control arrives. ; ordrng 1 W11416459 (CONSOLE )"
Near Austin, TX 78758
David S
Job Details: 12/07/2020
RANGE WHIRLPOOL SF315PEG
Near Manor, TX 78653
Matthew
Job Details: 12/07/2020
OVEN AMANA AER6303MFB2 "Arrived onsite for range not functioning correctly. Upon arrival took readings at terminal block. L1 to L2 @244vac. L1 to neutral @244vac, L2 to neutral @ .02 vac, neutral to chassis @ 126vac. Unit has wiring issues. Need to call electrician. Left unit unplugged for safety and accessible for builder. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 12/07/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived onsite and found an issue with water level sensor. Adjusted wiring to allow the unit to function as designed. Also found unit external drain pump failed replaced external drain pump. Unit is now operating as designed.
Near San Marcos, TX 78666
Noah D
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL GU2275XTVY0 "Arrived on site to inspect dishwasher for not heating or washing correctly, upon inspection found the heater broken in half, replaced broken heater. Complete"
Near Austin, TX 78733
Kevin
Job Details: 12/07/2020
MICROWAVE KITCHENAID KMHS120ESS09 Arrived on site and inspected microwave and sound control board is constantly sending power weather counter light is turned off or on. Will need to bring back a new control board to correct the issue.; ordrng 1 W11182110 (Control board)
Near Austin, TX 78727
Wesley
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite and found both evap motors running well. No frost build up on evaps. Found black supply to inverter with an amp draw of .7 Fridge temp hi 40,s and freezer is hi 30’s. Ordering compressor and dryer to repair. ; ordrng 1 2HOURS and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not dispensing crushed ice. Upon further inspection, tested the ice dispenser and found it would not dispense crushed or cubed ice. Removed the ice bin and found that the grease on the bottom coupling had hardened and was causing the coupling to slip on the bin coupling. Cleaned the grease off of the bottom coupling and found the screw holding the bin coupling together was loose causing the coupling to the bin to not catch on the bottom coupling. Tightened the screw and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near San Marcos, TX 78666
Jacob
Job Details: 12/07/2020
WASHER ROPER RTW4516FW2 "Arrived onsite to replace parts to unit. Replaced motor, capacitor and actuator. Ran diagnostics test mode. Motor still did not agitate or spin. Ordered parts. Request 2HR. Also may need to call Techline upon returning. Office to reschedule. ; ordrng 1 REQUEST (2HR) and 1 W11170318 (cntrl-elec) and 1 W11448788 (LOWER HARNESS)"
Near Kempner, TX 76539
Al
Job Details: 12/07/2020
DRYER MAYTAG MEDB835DW4 Arrived to install previously ordered part.R&R the overlay and unit tested as designed.Customer satisfied.Job completed.
Near Belton, TX 76513
Tyler
Job Details: 12/07/2020
REFRIGERATOR GE PFSS5RKZCSS Arrived on site for fridge not func properly. Upon arrival customer stated unit was at random points not cooling well enough in the ffc and other times it would freeze everything within the ffc section. Upon arrival I found the freezer temps at 5 degrees and fresh food was at 42 degrees. The evap coil was not overly frost and showed signs that it had recently defrost on its own as designed. Customer also stated that he had unplugged unit one week prior to diagnoses and since then it had been running well the items in ffc still freezing to much. After checking the FC I found that in the upper ffc the air flower tower was stuck in the open position. I replaced the air flow tower and verified it was opening and shutting when needed. Customer also stated that ice maker was giving off different colored flakes within ice cubes. I found ice makers inner enamel starting to flake due to hard water residue left from water that was drying out and running protective lay
Near Georgetown, TX 78633
Lou
Job Details: 12/07/2020
OVEN GE JTP15BOA5BB "Arrived on site to inspect wall oven bake element with hole in it. Upon further inspection, I found the bake element had shorted and burnt. I removed and replaced the element and tested on Bake at 350 degrees. The unit is operating as designed. Job completed."
Near Georgetown, TX 78633
Justin
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for refrigerator with freezer not getting cold enough. Gained access to evaporator and found restriction on evaporator (pics in SD-mobile). Will need sealed system repair. No service fee collected, this was a callback from previous repair. Quoted customer $584.55 for SS labor. Customer still under 10 year parts warranty for sealed system parts. Customer stated they will most likely purchase a new refrigerator. We let them know they have 30 days to contact office for quote. Call complete.; ordrng 1 876765 (TUBE KIT) and 1 W10309988 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (UV DRIER) and 1 WPW10239732 (FC EVAP) and 1 WPW10643261 (RC EVAP)"
Near Austin, TX 78730
Wesley
Job Details: 12/07/2020
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived onsite and replaced pump Tested for leaks. Unit is now operating leak free. Operating as designed.
Near Georgetown, TX 78633
Lou
Job Details: 12/07/2020
MICROWAVE GE JVM3160DF2WW "Arrived on site to inspect microwave tripping the breaker. Upon further inspection, customer advised they had an electrician inspect the unit along with the range and replaced the microwave breaker and the unit continued to trip. I removed the unit from the wall and inspected the components inside and found all are good. Using my extension cord, I plugged the microwave into the outlet above the unit and when I tested the breaker tripped. Also found that the range loses power too due to it being on the same breaker as the microwave. I recommended that the customer have that checked as each unit should be on their own breaker. I removed the interlock and found the monitor switch bad and the interlock broken.Unit was left unplugged for safety. I am ordering the interlock, three switches and CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WB06X10610 (latch board) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch m
Near Austin, TX 78739
Kevin
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site and found customer is experiencing water running out the center grout line underneath the dishwasher. Removed kickplate and found kick plate insulation is wet. started washer on normal cycle and could not find any leaking. Uninstalled dishwasher and pulled it completely out of installation and still did not find any leaking during cycle. There is installation debris/Cabinet wood chips on the floor behind the dishwasher which are not wet. observed water may have been from water cresting over bottom edge of tub but it is not doing it at this time. Customer requested that kickplate be left off to dry and If it happens again will contact office.
Near Georgetown, TX 78628
Kayman
Job Details: 12/07/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for refrigerator not making ice. Upon inspection I found a wire at the hinge had broken in half. I recommended replacing the door the customer would like to speak to the manufacturer to see if they will help with the repair.Ordering the Door (LW10728959). I was able to pigtail the broken wires together for a temporary fix. I tested the ice maker and found that water was not passing the filter housing. The unit may also need a filter housing and we can quote for that when we install the door. Ordering filter housing (WPW10394053) office to R/S due to part availability. ; ordrng 1 LW10728959 (dor-fip) and 1 WPW10394053 (housing)
Near Austin, TX 78735
Kevin
Job Details: 12/07/2020
OVEN WHIRLPOOL JJW2430DS01 "Arrived on site and inspected oven and found error code for stuck key, attempted to remove Error by resetting oven and this did not have any positive affect. Control panel is still covered under five year warranty After replacing control panel oven is now operating properly, took pictures job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 12/07/2020
VENTHOOD JENN-AIR JXW8536HS0 Arrived on site replaced vent hood for apex exchange . Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/07/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave underneath light staying stuck on. Upon arrival found unit control low let light relay was stuck on. Replaced control and tested. Unit tested good job completed.
Near Buda, TX 78610
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace sump and motor. Replaced motor test unit for leaks no leaks present job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for loud ice making, upon inspection found the valve provided was the incorrect valve, ordering correct valve, shimmed evap. Office to reschedule ; ordrng 1 W11129435 (VALVE)"
Near San Marcos, TX 78666
Leonardo
Job Details: 12/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for upper rack falling. Found broken wheels replaced wheels test unit and unit test good job complete.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB04 "Arrived on site and inspected refrigerator and sound door is opening and closing properly. Customers complaint is due to the hinge system on the bottom that swings open/gains momentum after a certain point. This is normal operation explain to customer that the door should be held until it is completely open. Refrigerator door is operating normally and cannot be adjusted or corrected, job complete"
Near Hays, TX 78610
Leonardo
Job Details: 12/07/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to replace knob. Replaced knob test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 12/07/2020
REFRIGERATOR WHIRLPOOL ED5FHGXNQ00 "Arrived on site to inspect refrigerator ice maker not working no water dispensing. Upon further inspection, I attempted to test the ice maker using my jumper wire t points T to H and the motor attempted to function, but I found the tines were frozen in the ice in the tray. I tested the water dispenser and it dispensed water. I checked under unit to see if I’m could see where water was leaking from as reported by the customer that water was leaking from the front left corner. I could not find any leaks. I found that the ice maker is leak water from the front left corner and running down the left side of the cabinet and running out at the bottom the door onto the floor. I am ordering the ice maker and fill tube (just in case), along with CNOTE-LSO PER CUSTOMER REQUEST. Water was turned off to the unit for safety. ; ordrng 1 4317943 (icemaker only) and 1 CNOTE (LSO PE CUSTOMER REQUEST ) and 1 W10823511 (tube-water)"
Near Austin, TX 78704
Wesley
Job Details: 12/07/2020
WASHER WHIRLPOOL LSQ8243HQ0 Arrived onsite for bad lid switch. Repaired existing switch. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78730
Wesley
Job Details: 12/07/2020
ICE MACHINE KITCHENAID KUIC15PRXS3 "Arrived onsite for dripping and production issues following a cleaning, finding symptoms of cooling failure and only a partial frost pattern with zero ice production. A