Service History 337

Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not filling with water. During testing found that the water valve is no good. Will need to replace valve. Part is already on order. Office to schedule ; O-emld tckt
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not drying . During testing found that there is only 120 vac going to the dryer. Advised customer to have an electrician come out and check outlet. Complete
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site to replace belt and cam from previous diagnosis. Verified parts were needed. Replaced belt and cam. Tested unit and hear loud grinding noise. Removed basket and found jewelry and change causing noise. Removed objects, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78759
Matthew
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW8640BW2 Arrived onsite for washer gasket retaining water at the end of the cycle. Ran test and found that the gasket drain holes are clogged. Water did not drain sufficiently. Recommended replacing the bellow and clearing the drain holes. Customer is having refrigerator serviced (job 288624) and would like both units serviced the same day. Office to reschedule.
Near Austin, TX 78724
Matthew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water reservoir line. Turned unit off and thawed line. Connected unit and tested. Unit is functioning properly. No leaks present at this time. Job complete.
Near Austin, TX 78728
Justin
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Installed new stoppers and unit is now working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes a very loud noise every day. I placed the unit in diagnostics and tested the defrost bimetal and found it shorted/open. I disassembled the FC section and found a large block of ice on the right upper corner of the evaporator and the bimetal positioned in the wrong place on the suction line (photo). I tested the element and it is good. I am ordering the evaporator bimetal harness and scheduled return service for 03/04/21. I removed the ice with my steamer. No water leaks observed during service.; ordrng 1 W11260592 (Evap harness)"
Near Austin, TX 78702
Robert
Job Details: 02/26/2021
DISHWASHER GE GDF610PMJ2ES Arrived on job for complaints of no heat. Found element good replace flood switch with sensor. No leaks detected at time of service.
Near Andice, TX 78628
Lou
Job Details: 02/26/2021
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door handle coming off. Upon further inspection, I found the oven door outer trim separating from the outer door glass. Tested the unit and it is operating as designed. Customer advised this the front left burner flame shot up high when she turned it on. I found the burner head cap not seated correctly. Adjusted the cap and demonstrated to the customer and readjusted the cap. I am ordering the outer door glass and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11176456 (Trim assembly) and 1 WPW10481433 (Nameplate)"
Near Georgetown, TX 78633
Wesley
Job Details: 02/26/2021
REFRIGERATOR GE GSH25JFXBBB Arrived onsite and replaced start device to repair. All checks good. Unit is now operating as designed. Advised customer on repair. all checks good.
Near Austin, TX 78704
Leonardo
Job Details: 02/26/2021
RANGE JENN-AIR JDRP536HL00 Arrived on site to test unit for unit tripping breaker. Test unit and found bad control board bordering new board and ui office to reschedule ; ordrng 1 W11333314 (Control board) and 1 W11333311 (Interface)
Near Austin, TX 78703
Leonardo
Job Details: 02/26/2021
DISHWASHER JENN-AIR JDB9000CWS2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Will order new motor part; ordrng 1 WPW10605057 (Sump and motor)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for clicking noise, upon inspection found the actuator broken and not cam. Replaced both cam and actuator. All functions returned with no issues. Complete"
Near Robinson, TX 76706
Jonathan M
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for refrigerator that would not cool other section. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Frost was covering part of the evaporator fan blade causing the evaporator fan not to run. The customer advised that one of our kids left the freezer door open on a trip ad when they got back there was an ice sheet at the edge of the front of the freezer. She said a day and a half ago it fell and seemingly has been calling better. Tested the unit in a force to defrost in the unit do you frosted some of the ice indicating no issues with the defrost circuit. Removed ce and tested the evaporator fan. The evaporator fan ran as designed. Tested the compressor anther misters and both checked out good. I advise the customer based off of my findings, it appeared the issue was with her kids leaving the door open and building up frost over the evaporator that the defrost circuit couldn’t remove. Unit is wo
Near Austin, TX 78721
Matthew
Job Details: 02/26/2021
DRYER WHIRLPOOL MED6230HW1 "Arrived onsite for dryer not drying. Upon inspection found unit was not receiving sufficient voltage. Recorded L1 to neutral at 125vac, L2 to neutral at 21vac and L1toL2 86vac. Notified customer that an electrician will be needed to correct issue. Job complete"
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site for dishwasher not drying dishes. Upon arrival I entered diagnostics an$ found no error codes indicating hardware or software failures. I ran a test cycle and found unit was heating water as well as allowing the heating element to run as designed during dry cycle. Informed and instructed customers on whirlpool recommendations of allowing door to be open at the end of each cycle to allow humidity to escape dishwasher as well as using jet dry rinse aid. Unit is functioning as desk all complete
Near Austin, TX 78735
Leonardo
Job Details: 02/26/2021
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site to test unit for oven not getting to temp. Test unit and found shorted keypad error. Will order new console office to reschedule ; ordrng 1 W11093241 (Console stainless)
Near New Braunfels, TX 78130
Andrew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for not producing ice. Found fill tube and ice maker fill cup frozen. Removed ice from fill cup and fill tube, tested unit, unit works good. Customer says water pressure drops from time to time due to surrounding construction. No leaks detected. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/26/2021
WASHER WHIRLPOOL MVWC565FW0 Arrived on site for NOT SPINNING. Found heavy grease coming from the gearcase.Gear case had already been ordered and we will return with splutch kit to complete the repair.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5500XW3 "Arrived on site for washer not working. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F1-E1 control fault and F5-E1 lid switch fault. Performed automatic test cycle and found cycle completed. Ran manual test mode and tested all components. Found all working as designed. Ran unit in normal cycle and found unit operating as designed. All tested good, no water leaks detected."
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Arrived on site for refrigerator not allowing ice maker to harvest. Upon arrival I remember ice bucket from compartment and tried jumping ice maker into a auto harvest. Found unit wouldnt run. I checked voltage through harness and found 120 being sent from harness through fridges cavity but the ice maker harness was only allowing 96 volts to pass through diodes and ice maker motor. Office will need to reschedule once availability of harness and ice maker are known.; ordrng 1 W11256689 (Harness, icemaker) and 1 WPW10190981 (Ice maker)"
Near Copperas Cove, TX 76522
Al
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer making a loud noise during spin cycle.Confirmed the complaint and found the capacitor wasnt mounted to the unit and was swinging freely underneath the unit during spin.I reassembled the unit per tech sheet.Unit now works to Landlords satisfaction.Job complete
Near Round Rock, TX 78665
Scott
Job Details: 02/26/2021
WASHER MAYTAG MHW8000AW0 "Arrived on site ,replaced valve . Ran test , all checked normal . No water leaks detected at time of service.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/26/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on site to replace motor and blower for dryer. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 02/26/2021
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to inspect washer not draining and tub continuing to fill with water. Upon further inspection, I found the tub completely full. I attempted to place the unit in diagnostics and the unit failed. While testing the control, the drain pump came on and began to drain the water, but only briefly. I unplugged the unit and tested the outlet and got 122V. I tested the voltage output at the control and did not get voltage. I tested the power cord and it is good. When I plugged the power cord into the main control, the drain pump came on gain and pumped all of the water out the unit. Following the tech sheet, I found the main control needs to be replaced. I am ordering the main control an valve and office to schedule return service. No water leaks observed during service. Water and power to the unit turned off for safety. ; O-emld tckt"
Near Leander, TX 78641
Justin
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to install previously diagnosed parts. Installed friction sleeves and unit is now working as designed. Call complete.
Near Hutto, TX 78634
Scott
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for dead microwave. Fuse checked normal .found voltage going into control. No voltage leaving control. Will need to replaced control.; ordrng 1 W11342846 (CONTROL)"
Near Pflugerville, TX 78660
Scott
Job Details: 02/26/2021
DISHWASHER GE GDT545PGJ5BB "Arrived on site for dead dishwasher . Power at outlet . Tightened down wire nut connections . Unit started up , RAN DIAGNOSTICS all checked normal . Did clean off filter trap , and explained proper use and cleaning of unit . All checked normal. Job complete. No water leaks detected at time of service."
Near Austin, TX 78729
Justin
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW6200SW1 Arrived on site for washing machine not draining. Upon arrival the tub was filled with a significant amount of water. I drained all of the water with my shop vac. Before so I tried to drain unit and I could hear the drain activate but make almost a suction sound. I gained access to bottom of unit and could see a lot of items under tub possibly blocking drain. I let the customer know we will need to clear that out before further testing the drain.
Near Austin, TX 78704
Robert
Job Details: 02/26/2021
DRYER WHIRLPOOL MEDC300XW1 Arrived on job for complaints of too long to dry and timer not working properly. Found vent blockage and timer cam damage. After replacement test operation all functions working properly.
Near Austin, TX 78735
Kevin
Job Details: 02/26/2021
WASHER WHIRLPOOL n/a "Arrived on site and inspected washer and found it is unplugged, after reattaching to power washer is showing F3E1 and constantly draining. Cleared pressure hose from both sides and draining has stopped. If needed correct pressure sensor could still be found as well as pressure hose and air trap,
Near Austin, TX 78758
David S
Job Details: 02/26/2021
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to install previous diagnosed part. I installed the new console control. The unit is working as designed. Job complete.
Near Austin, TX 78758
David S
Job Details: 02/26/2021
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previous diagnosed part. I gained access to the control and replaced it with new. The unit is now working as designed. Job complete.
Near Austin, TX 78702
Robert
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived on job for complaints of code. Ran diagnostics and found code for water. Reset washer and test.
Near Wimberley, TX 78676
Brandon
Job Details: 02/26/2021
OVEN WHIRLPOOL WFE515S0JB0 "Arrived on site for customer complaint of broken outer glass, part not yet received, ordering glass. ; ordrng 1 CNOTE (Office to reschedule)"
Near Georgetown, TX 78628
Tommy
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived onsite for unit display and UI not operating. Upon arrival found unit UI struggling with stuck buttons, also found display was completely out. Ordering both. Office to reschedule. TO requested. ; ordrng 1 W11481723 (Display) and 1 W11162732 (Console)"
Near Austin, TX 78729
David Z
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed parts to resolve screeching noise coming from under washer. Installed new motor belt and cam. Retested unit and screeching is now gone. All is working as designed. Call complete.
Near Georgetown, TX 78628
Tommy
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Arrived onsite for previously diagnosed parts. Upon arrival replaced damper door.
Near Hutto, TX 78634
Scott
Job Details: 02/26/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for loose screw . Found screw in oven liner loose . Tightened up screws . No other issues found with range . No leaks detected at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/26/2021
WASHER GE S2100E1WW "Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Found a kink in drain line going to stand pipe. Corrected drain line. Removed front access panel and found oil from transmission has leaked out and standing water in bottom of unit. Ran unit in fill, agitation and spin. Found failed bearing inside of transmission and tub seal causing leak. Found bottom panel and motor had major rust buildup.
Near Pflugerville, TX 78660
David S
Job Details: 02/26/2021
COOKTOP WHIRLPOOL WCC31430AB03 Arrived on site for cooktop cycling on and off. I inspected the unit and work area. I checked the coils and found them within range for resistance. I found good voltage being sent to the unit. I tested the coils and found them cycling on and off like designed. I spoke to the customer about the units operation and how the coils heat. Unit is operating as designed. Job complete.
Near Austin, TX 78748
Leonardo
Job Details: 02/26/2021
DISHWASHER AMANA ADB1400AGB1 Arrived on site to test unit for not drying. Test unit and found heating element working as designed and customer using rinse aid. Customer had mostly plastic cookwear in unit. Advised customer to air dry when using mostly plastic rubber wear or cookwear. Job complete.
Near Leander, TX 78641
Tommy
Job Details: 02/26/2021
REFRIGERATOR GE PFE29PSDASS "Arrived onsite for previously diagnosed parts. Upon arrival replaced unit motor, ice door, and spring and tested, unit is operating as designed. Job Completed."
Near Elgin, TX 78621
Jacob
Job Details: 02/26/2021
DISHWASHER HOTPOINT HDA2100H55WW Arrived onsite for unit not getting pumping out the water. Tested unit. The timer would not go into drain mode. Did not have parts. Need for parts to come in. Office to reschedule; O-emld tckt
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site to install previous diagnosed part. Gained access to sump assembly. Removed failed sump assembly and installed new. Performed diagnostics mode, monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected.
Near Austin, TX 78753
Matthew
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived onsite for washer leaking. When testing unit found water leaking from fill valve. Will need valve replaced. Ordering valve assembly, office to reschedule. ; ordrng 1 W11038689 (valve)"
Near Cedar Creek, TX 78612
Jacob
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW1 "Arrived onsite for unit not putting in cold water. Tested unit in diagnostics. Found that cold water will not fill. Checked cold water from the wall, cold water was coming in good. Ordered part. Rescheduled with customer. ; ordrng 1 W11038689 (valve)"
Near Georgetown, TX 78628
Tommy
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for unit ice maker not working. Upon arrival found unit had lost power and water was frozen in unit. Defrosted and tested. Unit is now operating as designed. Job Completed.
Near Leander, TX 78641
Lou
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to inspect microwave venthood light burnt out and unit not heating properly. Upon further inspection, I found the venthood light bulb glass missing from the base. I removed the base and inspected the main control and found the venthood light relay burnt and split. I removed and replaced the control and using a tester light bulb tested the light and it operated as designed. Tested the unit with a cup of room temp water and the water temp,was approximately 110 degrees at the end of the cycle. Unit is operating as designed, job completed"
Near Austin, TX 78731
Luis
Job Details: 02/26/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for damaged wires at door hinge,removed defective door installed a new freezer door checked door seal good."
Near Austin, TX 78737
Luis
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for u it not dispensing ice. Found deli control unresponsive,removed deli control found damaged harness and control,tested dispenser diagnosed auger motor seized. Ordering motor,shaft,deli control and door. ; ordrng 1 W10822606 (Motor) and 1 WPW10347114 (Shaft) and 1 WPW10769076 (Deli control) and 1 W10815669 (Deli door)"
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not draining. During testing found that the pump is not draining. Replaced pump and draining issue has been resolved. Tried to put washer into diagnostics and it did not go. Replaced control and did a calibration and washer tested okay. Complete
Near Austin, TX 78749
Kevin
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement couldnt test washer apartment maintenance doesnt have it hooked up to power or water. Job complete."
Near Austin, TX 78759
Luis
Job Details: 02/26/2021
REFRIGERATOR MAYTAG MFC2062FEZ01 "Arrived on site for noise complaint. Ran diagnostics compressor powered on customer complaint of compressor noise,no odd noise from compressor normal operating sound customer
Near Pflugerville, TX 78660
Scott
Job Details: 02/26/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer tumbling and not heating . Checked voltage at terminal block ,found dropping one leg . Flipped breakers , still missing a leg . Recommended customer have an electrician check breaker and outlet . No lint build up at time of service. Job complete ."
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/26/2021
WASHER MAYTAG MVW6230HC0 Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran through agitate and spin and could hear the belt squealing. Removed belt and installed new belt. Squealing is gone. Job completed.
Near Wimberley, TX 78676
Brandon
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL ED5LVAXW002 "Arrived on site for customer complaint of unit not cooling, found failed start device, part has not arrived yet, ordering part. ; ordrng 1 CNOTE (Office to reschedule)"
Near Bertram, TX 78605
Cliff
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washer that is not cycling. Found hot water not turned on at wall. Due to location and access issue homeowner will need to pull unit from closet and turn water on. No further repairs to be done at this time. No leaks were found at time of service.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for Not Operating or Won't Start - Has Power - Top Load Washer. Customer provided a email receipt showing washer is still within its first year warranty. Placed in diagnostics and F1E1 and F8E1. Ran through diagnostics and cold water was barely trickling in from the wall. Customer will be reaching out to a plumber to find why water pressure is so weak at the cold valve. With error codes removed control and installed new control. No leaks detected. Job completed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/26/2021
WASHER MAYTAG MAH6700AWW Arrived on site for Neptune washer making loud noise. Inspected unit and work area. Performed diagnostics mode and tested spin operation. Found failed bearing. Will need to replace rear tub and needs 2nd tech.
Near Hutto, TX 78634
Scott
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB8969SDM2 Arrived on site for poor dish washing . Ran diagnostics . Upper spary arm didn’t move at all during test . Found weak wash motor . Will need sump and pump. Need AUTHO. No water leaks detected at time of service. Job complete .; ordrng 1 WPW10591570 (SUMP AND MOTOR )
Near Austin, TX 78746
Kevin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site and inspected refrigerator and found inlet water valve is broken, took 1 picture, inlet valve will need to be replaced. ordrng 1 W11312191 (Valve)"
Near Austin, TX 78758
Luis
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for ice bin stuck and not dispensing ice. Removed ice build up in bin removed bin cleared ice,tested dispenser found spring in shaft stuck,disassembled shaft,cleaned shaft spring,reassembled shaft assembly tested ice dispenser unit working as designed"
Near Manor, TX 78653
Matthew
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived onsite for microwave light issues. Upon inspection found safety issue. Found that the light socket shorted causing the bulb base to break inside. Customer could not safely replace bulb. Had to unplugged unit disassembled base to access housing cavity and remove housing to correct the issue. Unit is no longer a safety issue. Job complete
Near Leander, TX 78641
Lou
Job Details: 02/26/2021
ICE MACHINE KITCHENAID KUIX535HBS00 "Arrived on site to inspect ice machine with constant water running. Upon further inspection, the customer advised that they can hear the water constantly running in the unit. I turned the unit on and observed it for approximately 30 minutes and found no excess water running. Once turned on, I found the reservoir full so I removed the reservoir cap and allowed the water to drain. Once the reservoir filled it began to circulate to the evaporator. After the first initial fill and drain, the reservoir filled again and began to cycle and formed a sheet of ice on the evaporator and then flowed to the grid cutter and cut the ice and another cycle began. I explained the process of the unit making ice to the customer. No water leaks observed during service, job completed."
Near Smithville, TX 78957
Jacob
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived onsite for unit shutting off on its own just before 10min of unit being on. Checked all components to the sealed system. All voltage checked good. Let unit run for 15-20min, no frost pattern visible. Found that a sealed system issue is the problem.
Near Austin, TX 78745
Kevin
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and replaced control board diagnosed on previous visit and washer is now operating normally, job complete"
Near San Marcos, TX 78666
Noah D
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not cleaning clothes, upon inspection found the washer not filling at all, will need new valve. Ordering part, office to reschedule ; ordrng 1 W10869799 (VALVE)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not drying, upon inspection found the washer working but not draining completely, replaced control for a bad pressure triac. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT790SAYM "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Tested drain pump and found pump getting voltage and just making humming sound. Found customer had put drano in dishwasher. Removed water with shop vac and removed pump. Found glass in pump housing, found damaged impeller on pump and rough pump housing. Informed customer that pump would need to be replace and will attempt to smooth housing. Removed failed pump and installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoken with customer on possibility of Drano causing leaks and not to use in dishwasher.
Near Austin, TX 78704
Robert
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW8300SW02 Arrived on job for complaints of not spinning. Found rear bearings bad .
Near Austin, TX 78736
Leonardo
Job Details: 02/26/2021
DISHWASHER GE DDT575SSF6SS Arrived on site to test unit for not filling with water. Test unit and found bad float switch. Replaced switch test unit and unit test good job complete.
Near Killeen, TX 76542
Wesley
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH2175XVB1 Arrived onsite and installed the door. Unit is now operating as designed.
Near Austin, TX 78744
Kevin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL wrs311sdhm05 Arrived on site and found refrigerator has been moved to garage number five while awaiting parts. Both doors will need to be replaced they are damaged.; ordrng 1 LW11258439 (Door) and 1 LW11259517 (Door)
Near Salado, TX 76571
Kayman
Job Details: 02/26/2021
FREEZER WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with no interior lights and the dispenser not working. Upon inspection I found the dispenser had icons lit but it would not dispense water or ice. I am able to put the unit into diagnostics. I found the pantry UI dead. I cycled power then I accessed the power supply and confirmed voltage coming in and out of the board. I accessed the pantry UI and found the cavity full of water and one or more of the connectors shorted and disconnected from the board. Due to the damage of the connector I am not able to repair today. I will need to order the pantry Drawer (W10815674). I spoke to techline to report the issue. They advised that I disconnect the pantry UI completely. I did and it restored interior light function as well as the dispenser. They advised I return with the UI harness just in case. Requesting AUTHO and to Office to R/S due to part availability and authorization needed. ; ordrng 1 W10815674 (Pantry drawer)
Near Austin, TX 78717
David S
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for fridge not reaching set temperatures. I inspected the unit and work area. I spoke to th customer and he stated back in November another company came out and installed a uv dryer into the system. I gained access to the compressor and found a UV dryer. I hooked my gauges up and found the system low and refrigerant. I evacuated the system and gained access to the rc evaporator. I found dye at the suction tube under the thermistor. I replaced the evaporator and secured the thermistor to the evaporator with a zip tie and foil tape. I pulled a vacuum on the system and found no leaks. I put a measured charge into the system and found pressure building and holding as designed. Job complete.
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace ice maker heater per previous tech. Upon arrival found ice maker switch was in the off position. Turned ice maker on. Found connection J5 on UI board not connected. Secured connection. Ran diagnostics and found unit is working as designed. Called techline to confirm findings and found no issues present. No leak detected. Job complete.SR#7730107053
Near Briarcliff, TX 78669
Brandon
Job Details: 02/26/2021
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint right front and left front burners having orange flames, found unit need LP conversion kit, ordering part to be shipped to customer and a licensed plumber needs to install. ; ordrng 1 W11238042 (LP conversion kit) and 1 Cnote (Drop ship to customer)"
Near Cedar Creek, TX 78612
Jacob
Job Details: 02/26/2021
MICROWAVE GE JE1590SH01 Arrived onsite for unit not powering on. Looked at unit. Found that the transformer possibly is the issue and other parts could possibly go bad once transformer is replaced. Ordered parts.Office to reschedule. Need authorization before returning ; ordrng 1 WB21X10046 (themostat upr heater) and 1 WB27X10233 (capacitor) and 1 WB27X10795 (TRANSFORMER )
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/26/2021
REFRIGERATOR FRIGIDAIRE FFHS2611LBLA "Arrived on site for FRIDGE NOT COOLING. FRZR SEEMS TO BE FINE. Found freezer side packed too full with items blocking proper air flow. Removed evaporator cover to ensure the evap was not frozen over checked good. Dampener was blowing cold air through prior to removing the items in freezer, but the air flow was not strong. Once items were completely removed the air flow was stronger. In the case that removing items from the freezer does not fix the fridge cooling issue
Near Austin, TX 78702
Luis
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for water leaking. Found water leaking from single solenoid valve in compressor compartment,ordering a new valve. ; ordrng 1 W11312191 (Valve)"
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
OVEN WHIRLPOOL AER6303MFS2 Arrived on site to replace harness per previous tech. Replaced harness. Both bake and broil element tested good. Thermal fuse tested good. Unit did not have power cord so unable to fully test. Job complete.
Near Austin, TX 78758
David Z
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose washer that is not running and has broken connections. Was able to get up it in diag mode. Latch keeps triggering on and off. Found the hoses were broken off at the valves. Unit needs a new inlet valve and a new control. Control isnt responding to any settings or button pushes. Office to schedule when parts arrive. ; ordrng 1 W11038689 (Inlet valves)
Near Austin, TX 78731
Kevin
Job Details: 02/26/2021
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site and found F6 E2 error code showing when diagnostic cycle is attempted, a new control panel and control board will be needed to correct the issue control panel
Near Buda, TX 78610
Richard
Job Details: 02/26/2021
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making the same noise as before. During inspection found that the wash plate bolt had come loose. Took bolt out and applied thread lock and tighten bolt back on. Washer tested good. Complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/26/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not powering on after storm. Inspected unit and work area. Measured voltage to thermal fuse and found no voltage going out. Powered unit off at circuit breaker. Measured resistance of fuse and found opened. Found failed thermal fuse. Office to schedule appointment when ETA is available on part ; ordrng 1 OFFICETOSCHEDULE (APPT)"
Near Austin, TX 78732
David Z
Job Details: 02/26/2021
DRYER WHIRLPOOL GEQ9800PW2 "Arrived on site to diagnose dryer that had low heat and light out. On arrival customer said vents had been cleaned and heating is now fine, and bulb is the only issue. Pulled and checked bulb and found burnt out filament. Waiting on new bulb to complete repair. Office to schedule when we get a new bulb. ; O-emld tckt"
Near Round Rock, TX 78681
Tommy
Job Details: 02/26/2021
WASHER MAYTAG MVWB850YW0 Arrived onsite for previously diagnosed parts. Upon arrival removed unit lid and hoses then removed valve connected new valve and hoses then tested. Unit is now operating as designed.
Near Pflugerville, TX 78660
David S
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Arrived on site to install previous diagnosed part. I gained access to the valve and replaced it with new. The unit is in a garage and could not be tested properly. Job. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 02/26/2021
DRYER LG DLEX3070W "Arrived on site for customer complaint of unit shutting down and restarting on its own, called LG tech line, found failed motor, ordering motor. ; ordrng 1 4681EL1008A (Motor)"
Near Driftwood, TX 78619
Brandon
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site to replace failed valve, after replacing unit tested good."
Near Austin, TX 78703
Robert
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of no water error. Found valve not working for cold water. Replaced valve and test.
Near Leander, TX 78641
Lou
Job Details: 02/26/2021
RANGE WHIRLPOOL WFG525SOJV0 "Arrived on site to inspect range control panel damage. Upon further inspection, I found a small dent on the lower left corner of the panel. Removed and replaced the panel and removed the protective cover and immediately saw a small dent on the upper left corner area of the panel (photo). I am ordering another panel and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11165540 (Panel) and 1 CNOTE (TECH TO INSPECT)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/26/2021
OVEN KITCHENAID KODE300ESS04 Arrived n site for ovens interior lights flickering intermittently. Inspected unit and work area. Lights did flickering while servicing. Measured incoming voltage at J8 black and white. Found voltage at 124 and no changes in voltage. Called tech support and spoke with TJ. He stated to replace power appliance manager. (Sr# 7730107080). ;
Near Austin, TX 78737
Luis
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for cooling complaint,per customer fan would stop running and upper section of freezer will thaw,replaced the evaporator fan motor,powered unit on fan powered on with a good high speed,good frost pattern on evaporator"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect Icemaker for not making ice, upon inspection found the same error codes as previously found, tried new Icemaker with no change, called Techline. Sr # 7730107481 and was told to order door due to cut wires. Office to reschedule ; ordrng 1 W11089011 (FREZZER)"
Near Manchaca, TX 78652
Leonardo
Job Details: 02/26/2021
OVEN GE JT5500SF3SS Arrived on site to replace thermal fuse. Replaced fuse test unit and oven heating to 350 job complete.
Near Austin, TX 78759
David Z
Job Details: 02/26/2021
WASHER GE GHWN8355D0MC "Arrived on site to diagnose washer making loud noises. Could feel the basket resisting being turned and screeching. Removed rotor from bottom of the unit and found rust all over the rotor and stater, and loose gearcase shaft. Screeching is the rotor scraping against the stater.
Near Georgetown, TX 78628
Tommy
Job Details: 02/26/2021
DRYER MAYTAG MEDX6STBW0 Arrived onsite for unit making whistle noise. Upon arrival found unit had change in bottom as well as left bottom wheel was jammed. Cleaned unit out and got wheel free. Tested operation unit is operating as designed. Job Completed.
Near Austin, TX 78738
Robert
Job Details: 02/26/2021
COOKTOP WHIRLPOOL G7CG3665XS00 Arrived on job to deliver parts to customer. Left parts on porch.