"Arrived on site for unit smelling like sewage. Upon arrival, confirmed bellow is mold free and no abnormal scent present inside tub. Continued to inspect standpipe and drain and found 6 inches going down standpipe with no mold/mildew on the tip of the drain hose. Ran 2 drain cycles and did not smell. Continue to use bleach and poured 16oz down standpipe. Ran consumer cycle and started smelling from the standpipe with the bleach smell. Called techline and spoke with Joe SR#7741132141 and stated the smell is not coming from the unit and its coming from the standpipe. Call documented. Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise and i found, from the video, that while the unit is agitating, the washplate/agitator barely move and the clothes don't move. I placed the unit in diagnostics showing error code F0E3-overload. I cleared the code and continued with testing and while testing, I could hear any abnormal popping noise during agitate and spin. Once testing was completed, I tilted the unit back and gained access to the slider and clutch and found both worn (photos). I advised the customer of my findings and contacted techline and spoke to Boyd. I advised of the previous repairs, SR number, and my findings. Boyd provided a text to my cell phone and I provided photos of my findings with the slider and clutch. Boyd recommended replacing both parts and if there is play in the gearcase, to repalce it as well. Boyd documented my findings onto the same SR#7740967700. I am ordering the clutch AND CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/19/25 (KC) PM call. No water leaks observed during service. ; ordrng 1 W10754448 (Clutch) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for tripping breaker. Found L1 in junction was loose which may cause arcing. Inspected harness and found no signs of arcing or grounding out. Secured L1 connection and completed diagnostic cycle with no issues. Customer stated breaker will trip when unit is not in use. Garbage disposal is attached to same electrical system and shares a breaker with dishwasher. No parts replaced at this time. Unit is working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose unit with no power. Found the breaker tripped. Reset the breaker, tested the unit, and confirmed all burners and the oven are functioning properly. Job complete. No parts used."

"Arrived on site. Found d freezer not freezing,per customer loud noise when compressor would power on would some what cool then warm up and start over again,diagnosed a sealed system issue ordering a new compressor and evaporator in case needed. ; ordrng 1 W11598432 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 WPW10594330 (Damper control)"

Arrived on site to diagnose refrigerator making loud noise from FC. Examined compartment and found evidence of leak coming from icemaker fill tube guide. Verified water running down the back when it fills. Added some silicon around the tube to seal it and stop the run. Verified unit working as designed at this time. Repair completed no parts used.

Arrived onsite for gasket on range cooktop upon further inspection replaced cooktop unit is working as designed

"Arrived on site for customer complaint of error code, found F1E1 error code in diagnostic mode. Found failed control board. Ordering control board. ; O-emld tckt"

Arrived onsite and found unit operating with failed defrost function. Initiating manual defrost. Advised maintenance on manual defrost and signed waiver. Returning with defrost c9ntrol parts to verify waring harness continuity and connections.; schdld next appmnt for 3/17 MON !

"Arrived on site to inspect wall oven microwave combo unit with the microwave door not closing and light staying on. Upon further inspection, I found the microwave heating element support broken and the element resting on the bottom of the microwave. Using an element support from my van stock (W11724411), i installed the support and adjusted the element, and then using my microwave tester, I tested the microwave and found it operating as designed. The customer advised that once the microwave is done and they remove their items and the unit is off, after approximately 20 minutes or so, the unit will begin to chime as if it had just finished cooking in the microwave. I placed the unit in diagnostics and checked for error codes and found none stored. I could not get the unit to duplicate the issue. The customer also advised that the unit will reset itself randomly and provided a photo of the units display when it reset. Also, the customer advised that they have to push in on the microwave door to get it to close. I had the customer demonstrate on how they close the door and they 'gently' closed it and then pushed in on the right side to get the interior light to turn off. I advised the customer that, per the manufacturer, the door should be allow to 'slam' closed and I demonstrated on how it should be allowed to close. Also advised that the switch on the right side interlock could be slightly shifting causing it to not recognize that the door is closed. Due to the issues with the unit resetting itself and turning itself on and chiming, I am ordering the control panel. When I return to replace the panel, I will adjust the switches as well. Due to the availability of the panel, office will need to schedule return service once it arrives.; ordrng 1 W11598176 (Control panel)"

"Arrived on site to test unit for no heat. Upon arrival customer stated unit stopped heating completely. Verified issue, no heat. Igniter is not glowing. Gained access to internal components, tested all fuses and found thermal fuse reading open. Replaced fuse (WP3390719) and tested unit, igniter is now glowing and burner is igniting. All components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

Arrived onsite and found unit operating with f7e1 error. Reset control in diagnostics which restored heater function. All checks good. Unit is now operating as designed. No parts.

"Arrived onsite for previously diagnosed parts. I replaced the gearcase, splutch, belt, Hub, and actuator. I recalibrate the unit and tested unit. Unit now tests good and will complete cycles. I verified with the customer aswell to show that it will now agitate. Unit now operates as designed. No leaks present. Call complete. Installed W11454734 Gearcase, W10721967 splutch, W11481722 Actuator, W10528947 Hub, WPW10006384 BELT, and W10902814 Washplate."

"Arrived on site to diagnose refrigerator making compressor noise. On arrival listened to video provided by maintenance. Noise matched fan noise coming from FC. Adjusted evaporator cover and noise stopped. Source of noise is vibrating evap cover. Noise is gone with cover adjustment, but if it returns we can add some sound pads to the fan bracket. No parts needed. Call completed."

Arrived onsite for oven tripping breaker. Oven tripped the breaker once at 185 degrees. I flipped the breaker back on and unit ran to 500 degrees and is holding. Moisture is present in the elements and indicates a burnoff was never performed. After both ovens reached 500 degrees they are holding and I advised the customer to run the unit for 2 hours before shutting off. Customer understands and will let the burnoff be performed. Call complete. No parts installed.

Arrived on site to diagnose dryer making grinding noise when running. Spun drun and heard noise coming from the blower wheel. Removed housing and found 2 bra wires wedged into the blower wheel. Removed wires and tested. Confirmed noise is gone and unit working as designed. No parts needed. Call completed.

Arrived on site to test the oven for baking issues. Tested the unit and found it heating to the correct temperature. Demonstrated to the customer how to calibrate the oven if needed. Advised the customer to bake her cornbread on rack position 1 or 2 for better bottom heat distribution.

"Arrived on site to replace the bake igniter, bake burner, and screws. Successfully replaced all parts, tested the unit, and confirmed it is igniting on the first attempt. Job complete."

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

"Arrived on site to replace the blower fan. The high riser was completely locked. Contacted the number listed on the work order and spoke with someone who provided me with Tylers number. Spoke with Tyler, and he said he would work on getting me access to the unit. Waited outside for 30 minutes, but access was still not provided. Sent a text to Tyler informing him that I would need to move on due to the extended wait time. Advised Tyler to contact the office to reschedule so we can gain access to the building.; O-emld tckt"

"Arrived on site to test unit for flames too high on low, tested unit and found the low needed to be adjusted, adjusted per customer request, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not spinning clothes dry and water in the tub. Upon arrival customer stated unit stopped mid cycle and would not drain. Inspected harness and found broken drain pump wire. Repaired broken wire with a butt splice and secured harness to prevent future failures. Applied power to unit and started a drain and spin cycle, drain pump engaged and removed all water. Started a diagnostic cycle, unit filled and drained but lid would not latch. Replaced latch (W11513248) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrivednonsite and inspected cooktop griddle for heating issues and found unit heats properly and evenly as designed. Griddle was flagged by 3rd party inspection. No signer available.

"Arrived on site to test unit for not cooling. Upon arrival customer stated unit stopped cooling and compressor sounds like its trying to start but cant. Tested unit, both compartments at room temp. Cycled power and took amperage at the compressor, when compressor engaged it pulled 14 amps. Compressor is seized and will need to be replaced. Ordering parts required for sealed system repair. Requesting 2 hours. Unit is a r600a. No parts installed, office to reschedule. ; ordrng 1 W11740253 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 2 (Weigh for 2 hours)"

"Arrived on site to inpsect dryer, making unusual noises. Upon further inspection, I gained access to the inside of the dryer and found that the inner vent was vibrating against the chassis and causing a rattling noise. I applied sound pads and applied some aluminum tape to ensure that the vent was not vibrating or banging. I reassembled the unit and tested it. The dryer is now operating as designed W11113654 No one on site to sign."

Arrived on site to install previously diagnosed and ordered part. I installed the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637

Arrived on-site for unit popping breaker and not latching. Ran in diagnostics and couldn't replicate issue. Saw that it had excessive suds while cycling. Advised maintenance to tell customer to use less soap. Also said if it pops the breaker again he can hook washer to a different plug to see if it still pops the breaker. Door is latching while on-site. No parts used.

"Arrived on site to test unit for noise during use of fan. Upon arrival builder stated when blower fan is engaged and disengaged, unit makes a noise. Tested unit, noise is the louver opening and closing when the blower fan is engaged. Removed unit from cavity and inspected, found no damage and louver is working as designed. Added sound pad (W11113654) to the location the louver lands to dampen as much sound. Advised to builder that there are no failed parts. Unit is running as designed, job complete."

Arrived on site to test unit for noise. Took unit apart and found nothing out of the ordinary. Took video and submitted to whirlpool techline. Found no abnormal noises and is normal part of operation. No parts replacement recommended per techline as unit is working as designed. Job complete. SR#7741123812

"Addon ticket - oven does not go past ~175 when preheating. Broil element not getting hot. Ordering elements, return visit set for 3/18. ; ordrng 1 WPW10260252 (Broil Element) and 1 W11545804 (Bake Element)"

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

"On arrival verified complaint of unit making noise and off-balance, the visual inspection of the unit confirms that the installers damage the rear plate of the washing machine. Further inspection of the unit found that the gear case seems to have been damaged during installation as well and has dumped oil all over the floor. See, quick pics for pictures of both unit is only 10 days old customer. Request documentation with tech line spoke to tech line 7741119099 customer is calling customer service for possible replacement. Unit needs splutch W10721967, and back plate w11449840. Customer called back and stated unit is to be replaced job complete.No parts ordered no parts installed; schdld next appmnt for 3/17 MON !"

Arrived onsite for prediagnosed parts upon arrival replaced small burner back center front left burner & center front burner ran tested unit is working as designed no gas leaks observed during service

WMH31017HZ09 Arrived on site for a otr microwave with flames coming out top vent . On arrival client stated when using it makes popping sounds and they seen sparks. Further inspection I found diode and capacitor burned up i uploaded photos. I replaced both parts diode and capacitor I tested with a cup of water product working as its designed no failure sounds. Calling whirlpool safety SR# 7741095711

Arrived on site for dryer sream feature not working . Ran diagnostics test . No error code . Test and found valve working properly . With no articles of clothing spray is hitting door and running out . Ran normal. Steam cycle and steam feature is working properly . Customer instructed on propeller use of steam feature and wrinkle control. No parts installed . Nomwater leaks detected at time of service. Job complete ; O-emld tckt

Arrived on site for a defective valve. Replaced ice.aker fill valve ran icemaker through a harvest icemaker filled with water.

"Arrived on site to test unit for not washing properly. Found errors F8e1(long/no fill) f3e2(inlet temp fault) and f3e1(pressure system fault). Also found gearcase had failed. Recommending gearcase, slider, wash plate, control, inlet valve rotor and suspension. Unable to remove wash plate. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11401712 (Control) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate) and 1 W11130356 (Suspension) and 1 W10909670 (Spanner nut) and 1 W10915701 (Rotor)"

"Arrived on site to test unit for both rear elements and RF element not turning on. Replaced both rear infinite switches(WP3149404), RF element(W11047722) and RF switch(WP3149400). Unit now working as designed. Job complete."

"Arrived on site to test the unit for a washing issue. Placed the unit in test mode and confirmed that it filled with the correct water level and the wash motor circulated the water properly. The unit is working as designed. Job complete, no parts used."

Arrived on site to repair previously diagnosed issue console replacement. Ordered wrong control ordered all black need to be black and stainless. Ordering parts office to reschedule. ; ordrng 1 W11600370 (Control)

"Arrived on site to test unit for broken glass, tested unit found broken handle and front glass, replaced and tested, unit isvnow functioning as designed job complete installed W11741357, W11730234"

Arrived on-site for washer leaking. Found a leak at the door. Installed new bellow(w11106747) and cycled unit. Found no leaks. Unit is operating as designed. Nobody available to sign.

"Arrived on site for no ice. Found broken wire on grid cutter,ran diagnostic failed bin thermistor and water sensor over filling pan,replaced grid cutter,thermistor and recirculating pump ran diagnostic all test passed. Wpw10519923,w11542867,w10919199"

"Arrived in site to install previously diagnosed and ordered part. Due to the center burner valve failure, I removed and replaced the valve and tested. I found the simmer flame was too low and adjusted the simmer flame and retested and unit is operating as designed. Using my liquid leak detector, I tested all gas line connections and found no leaks. No leaks detected during service, job completed. W11246817"

"Arrived on site for icemachine not making ice properly. Ice is very and small wet. Unit was off on arrival. Ran test and found water not coming into machine properly, removed filter and water now working. Completed test. Unit has good pumps and nice frost pattern. Just needs new filter. Working as designed with filter removed. Call complete. 162.36 Auth code: W3439E"

Arrived onsite for prediagnosed parts upon arrival replaced control ran tested cycles unit is working as designed no leaks observed during service

Arrived onsite for unit not functioning. Unit is in new build non occupied apartment. Found start button not functioning. Could use dial to put in diagnostics but could not start diagnostics or regular cycle. Ordering Control. No one on site for signature. ; ordrng 1 W11607637 (Control)

WMH31017HZ3 Arrived from previous visit to install parts. I tested door switches again before moving forward and top far one was stuck causing the fuse to blow out. First visit i didn't have fuse had to order. I replaced both parts upper interlock and fuse product is working as its designed. I used a cup a water and ran for a few seconds water was nice and hot.

"Arrived on site to test unit for door melting and broken grill, tested unit found door damaged from heat and broken tabs on the grill, replaced parts and tested, unit is now functioning as designed, no leaks detected job complete installed 8206395, W10259625"

Arrived on site for unit not heating and dispensing rinse aid. Checked amp draw on heater getting 6 to 7 amp draw heater is engaging on . Replaced dispenser customer wii monitor rinse aid usage. No leaks present at this time. Unit is functioning properly and as designed to job completed. Parts used w11412300

"Arrived on site to test unit for not operating properly. Upon arrival customer stated all the dishes have a white film after cycle is complete. Entered diagnostics, found no stored error codes. Started a cycle, all components are properly engaging including the heater. Inspected unit, found hard water buildup on the tub walls and door. Advised customer how to properly run a cleaning cycle and how often. Also advised to run hot water at the sink before starting a cycle especially on a quick cycle wash. Hard water build up must be eliminated in order for dishes to come out clean. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for RC not cooling. Found air baffle and air tower damaged not allowing proper air flow into RC. Ordering parts and office to reschedule. ; ordrng 1 W11126274 (Air tower) and 1 W11206112 (Air baffle) and 1 W11026417 (Air control knob)

"Arrived on site to replace correctly ordered parts. Upon arrival, proceeded to replace WPW10244639 switch inf and W11047722 element surf. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over ceasing up the evaporator fan, will need to replace heater, evaporator fan, thermistor and control if needed, customer will unplug unit and have it defrosted by Friday ordering parts rescheduled for 3/14; ordrng 1 W11631626 (Evaporator fan) and 1 WP2188820 (FC thermistor)"

Arrived onsite for noise concerns and replaced the unit belt due to loose belt symptoms and squealing. New belt resolved symptoms. Unit is now quiet and smooth. All checks good. Advised customer on repair. W11239857; used 1 W11239857 ( Belt) from stock

Arrived onsite for dishwasher not washing dishes. I found a F4E3 wash motor failure present. I confirmed wash motor wouldn't operate. I replaced the pump and motor and tested the unit while inspecting for leaks. Unit is now operating as designed and no leaks are present. Call complete. Installed W11613479 MOTOR & SUMP.

Arrived on-site for dispenser leaking. Found it leaks consistently. Tried to remove hinge cover but the middle screw is over torqued and will not come out. Also found the water filter is stripped and can't be removed. Which is letting in air and causing the leak. Called tech line and they referred the customer to customer service. Sr#7741117793.

Arrived onsite for unit not freezing in FZ section. When arrived customer stated it was freezing again. I found the unit to have the bimetal showing open. I found frost covered evaporaporator cover and frost behind the cover. Spoke with GC and I am ordering the bimetal and defrost heater just in case. Ordering WPW10165425 BIMETL-DEFWP67002493 Heater. Office set to reschedule as the customer will need to move food and get the unit defrosted for a day. Customer agreed and will get the unit unplugged i also had customer sign the water waiver and advised a towel to be set in the front.; ordrng 1 WPW10165425 (Bi-metal Def) and 1 WP67002493 (Heater)

Arrived onsite for lid not closing properly. Found hinge spring worn. Ordering hinges and lid as needed. Set to return. Friday the 14th. ; ordrng 1 W11470212 (Lid) and 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge)

"Arrived on site to test unit for no low or simmer flame. Upon arrival inspected unit and found RR burner flame ceases when turning to low. Found adjustment screw has been screwed in causing no gas in low position. Adjusted screw, burner now has a high, medium, and simmer flame. No one on site for signature. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"WFES3530RS0 Arrived on site for a range with no power . On arrival verified issue when client used pre heat for oven that's when product tripped breaker. I flipped breaker back on uploaded photos of breaker. I replaced control board, bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety SR #7741070463"

"Arrived on site to install previously diagnosed parts. I ran the unit through diagnostics and reconfirmed that the evaporator plate would not complete a full frost pattern. I replaced the compressor, dryer, and access valve and charged the unit up with 250 psi of nitrogen. I found pressures hold for fifteen minutes. I vacuumed down the unit to -30 psi and found pressures hold again for another 15 minutes. I charged the end up with 5.75 oz of R134a refrigerant and tested the unit. I found the unit it make a complete batch of ice and the unit it is working and operating as designed. Call complete. W11506635, WPW10218037, W11735041, and W10843121."

"Arrived on site for F8E4 code. Upon arrival, found water in the drip pan. Ran diagnostics and found no leak. Running consumer cycle with detergent pod inside and found no leaks. Disassembled front door from inner door and found water marks on the vent assembly (picture attached). Ordering W11545290 deflector, W11545539 vent gasket and W11414073 vent assembly. No water leaks detected at this time. Customer agreed to reschedule Mar 13th; ordrng 1 W11545290 (Deflector) and 1 W11545539 (Vent gasket) and 1 W11414073 (Vent assembly)"

Arrived on. Site for dishwasher not starting . Found ui and control non responsive . Getting voltage to control. Replaced control W11087226. Unit is powering up now and responding to commands . Ran diagnostics wash and all checked normal. No water leaks detected at time of service. Job complete . Customer was not on hand to sign ticket

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will make it through the wash.Cycle, but when it goes to rinse, it gets stuck and won't spin out the clothes. She advised that she has to run it through a drain and spin in order to get the unit to complete the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found hot water coming through the cold water valve and cold water coming through the hot water valve, indicating the unit was installed improperly. I found the cold water valve was dribbling water through indicating a clog. I replaced the inlet valve and tested the unit. The unit is working and operating as designed. Call complete. W11210463."

Arrived onsite for frosted freezer cabinet following install. Found improperly assembled freezer drawer. Rails ruined. Replaced rails and defrosted. Unit is now operating as designed. All checks good. Unit is now operating as designed. W11758402

"Arrived on site to replace the control board due to the start button not responding. Replaced the board, tested the unit, and confirmed all buttons are functioning properly. Started the unit, and it tested good. Job complete. Part used: W11683480."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11416362 sump&motor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect a unit that was not draining. Tested the unit and heard the motor attempting to run, indicating a blockage. Used a shop vac to remove standing water. Removed the drain motor and discovered glass inside. Cleared the glass and tested the unit again, but additional glass was still present in the drain pump. Removed the drain pump once more and found more small glass fragments. After clearing the remaining glass, I ran another test, and the unit operated properly. Job complete no leaks detected at this time."

"Arrived on site to test unit for leaking tub, tested unit found tub leaking upper joint, replaced tub and tested, unit is now running as designed no leaks detected job complete installed W11409866"

"Arrived on site for unit not going into wash cycle. Ran test cycle unit would just fill then stop not draining. Inspected underneath found wire harness at drain pump broken replaced wire harness. Also found what look to be a little bit of capacitor oil went ahead and replaced as well. Tested unit drain pump works but still no wash cycle replaced control and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11513246 , w11395618 and w11643701"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741117945 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

Arrived on site to repair previously diagnosed issue pump and motor replacement. Replaced puump and motor assembly and tested. Unit is functioning properly and as designed to job completed. No leaks present at this time. Parts used w11025157

Arrived onsite for previously diagnosed parts. I found the control to be the issue as it was wigging out and not allowing me to enter diagnostics or start a cycle. I replaced the control and tested the unit. Unit now operates as designed. No leaks present. The console was not bowing up i took the console off and inspected it. I realize a glare was hitting the console and looked like bowing was occurring. Call complete. Installed W11683480 control.

"Arrived on site to replace previously diagnosed tub, replaced tub but when the wash plate was removed it cracked, ordering part, will need to replace wash plate on 3/12; ordrng 1 W10902814 (Wash plate)"

Arrived on site to test unit for RC not cooling. Found diffuser not opening. Replaced diffuser assembly(W11645127). Diffuser now opening as designed. Advised customer to monitor. Job complete

"Arrived on-site for refrigerator not cooling on arrival. Confirm failure and upon further inspection. I found a restriction in the evaporator causing unit not to pump refrigerant through the system properly. I replaced w11578004 evap coil, w11506635 access valve,wpw10143759 uv drier, w11580057 compressor. Pulled vac and re charged system with 47g of r600. Waited until half of evap coil was frosted evenly and found unit working as deisgned with no leaks. Reported findings to techline Sr#7741079083. Call complete"

Arrived on site to test unit for not drying. Found unit is heating properly but air flow is restricted. Showed customer how exhaust on roof is clogged. Advised needing to have ventilation cleared and not to use until ventilation gets cleared. No parts replaced at this time. Job complete.

"Arrived on site to diagnose oven ignition issue. Tested unit and found the glow igniter was not activating. Verified the igniter was receiving the correct voltage, but it still failed to respond. Replaced the glow igniter, tested the unit, and confirmed proper operation. Preheated the oven to 350?F to ensure functionality. Job complete. Part used: 12400035."

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes two cycles to dry clothes. After the first cycle, certain areas of the clothes stay damp. Tested unit, found all components properly engaging and element is cycling as designed. Vent test shows vent is clear and has good suctions to the exhaust. Potentially an issue with the sensing dry causing cycle to be stopped prematurely, leaving clothes damp. Will need to order and replace sensor pad and exhaust thermistor. Advised customer in the mean time to try and run the cycle on timed dry to see if there is a difference. Ordering parts, no parts installed, rescheduled for 03/14.; ordrng 1 W11545746 (Sensor pad) and 1 WP8577274 (Exhaust thermistor)"

Arrived on site for refrigerator with flashing ui panel. On arrival confirmed issue but found I couldn't enter diagnostics and normal user operations were changing setting on their own. I replaced both the w11664671 panel ui and w11455229 control. Found unit it working as designed. CallComplete

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10838672 console. Ran diagnostics and passed with no issues . Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for dryer making a loud rattling noise on arrival confirmed issue and found blower wheel and motor rattling. Also found outer panel frame as well as front panel not aligned properly at all and warped. Replaced w11327190 wheel, and w11234001 motor, amd used soundpads w11113654. Found noise still present and im ordering W11233548 panel, W11752163 front panel, amd w11113654 pads and rescheduled customer for 03-21-25; ordrng 1 W11752163 (Front panel) and 1 W11233548 (Side panel) and 6 w11113654 (Pads)s"

Arrived on site to test unit for not responding and not washing. Found errors f3e2(owi shorted) and f1e2(software issue). Replaced control(W11683480) and OWI sensor(W11612329). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for microwave smelling. Found sensor and wiring was burnt. Replaced wiring and verified operarion. Unit now working properly. Called tech line to advise of findings. Advised to use same Sr # 7741038445

"Arrived on site to inpsect washer continuously draining unless left unplugged. Upon further inpsection, I verified that the pressure hose is good and no blockage. The control is faulty due to the pressure sensor. I am returning with prescreened partsto replaced the control. Office to schedule return service. No water leaks observed during service. ; O-emld tckt"

Arrived onsite for unit leaking from corner of the door. Customer is still having issues with oversudding causing a lik.. Customer ran several clean cycles prior to visit. On arrival ran cycle and found no suds. Also called techline for more info on dispenser function. Austin SR#7741123554.Tech explained rinse aid is triggered with the dispenser towards the beginning of the cycle. Allowed unit to run 30 minutes and no sign of suds. Customer does prewash and also has a water softener. Appears clean cycle has flushed residual issues. Recommended customer start with no rinse aid and no prewash. Customer will monitor. Job complete

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker assembly, ran harvest test passed icemaker filled with water"

"Arrived on-site for washer, not allowing unit to drain or complete cycles on arrival. Confirmed failure and found f9e1 in diagnostics, and then found that the harness going down to the pump was broken. I was able to repair the harness and tested unit and found no leaks and washer, working as designe no parts inatalled call complete."

Arrived on site to install previously diagnosed and ordered parts. I shaped and formed and installed the gasket and the damper. The unit is operating as designed. No water leaks observed during service.

Arrived on site and replaced RC evap harness(W11087438) and dripmpan(W11457241). Advised customer to monitor. Job complete.

"Arrived on site to test unit for water leaking, tested unit found cracked drain hose leaking unit the sink area damaging the bottom of cabinet, will need drain hose to fix issue, ordering part rescheduled for 3/14; ordrng 1 8269144A (Drian hose)"

"Our rival verified. Complete plain of unit, not heating or drying during cycle. Ran diagnostic cycle and confirmed again that the heating element is functional. At this time, verify that the rinse aid is being used and dispenser is working correctly. All mechanical functions test, correct Replace main control due to possibility of heating element, not activating during cycle job complete installed w11087226"

"Arrived on site for F3E1 code. Upon arrival, superintendent mentioned TM already repaired and there is no service needed. No one available for signature. After hours"

Arrived onsite and tested unit fresh food evap fan and found proper power and flow following the defrost. Based in irregular defrost pattern caused by model home use over years of light non residential use resulting in slow morphing clear ice blockage that over time blocked over half the fresh food intake and began ordinary defrost failure symptoms including frozen fan space. Manual defrost solved all detectable cause and symptoms. Evap cover not needed to repair. Documented floor and baseboard with pictures. Advised onsite staff on findings and follow up.

Arrived on site for unit making noises. Upon inspection found dryer vent not connected. This caused a rattling and vibration against floor and metal when exhaust air from unit blowing on disconnected exhaust vent. Connected dryer vent back on and tested unit is now longer making noise. No one on site for signature. No parts used job completed. Took pictures loaded to sd

Arrived on site for ui console led and responding to commands are erratic . Found moisture is building up inside unit . Removed exhaust hose off and found it was full of water . Removed water and ran replaced ui console W11378949. Ran air flow test . Found exhaust restriction. Advised maintenance to have exterior vent cleaned . Unit sounds normal when vent is removed . Above normal noise is most likely due to poor air flow . Job complete

Arrived on-site for unit not drying or draining properly. Found no error codes. Unit was draing slow due to excess sud from pods. Ran diagnostics 2 times and got it to drain much better. Advised customer to use liquid detergent and rinse aid. No parts used

"Arrived on site to test unit for control panel not responsive. Upon arrival customer stated unit sounded like it was constantly draining, then a wash cycle began without customer starting it. Tested unit, found door latch error codes stored. Began a diagnostics cycle, all components are properly engaging. While doing parts research, console lights illuminated and cycle began to run. No input reaction from the console when trying to cancel. Unit will need a new console and control board to fix issue. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)"

On arrival verified complaint of unit not drying. Customer is using rinse aid and hot wwater. Ran diag and found heater is activating see quick pics. Customer states they have never filled the rinse aid dispenser and it is still full while set at max unit will needa dispenser. Ordering W11705150 reschedule for 3/18 per customer request; ordrng 1 W11705150 (Dispenser)