"Arrived on site to test unit for broken wheels and UI not responsive. Upon arrival customer has two separate units, on one unit wheels are broken, replaced wheels (W10195416V) X4, unit is now functioning as designed. On the second unit UI buttons are not responsive. Due to different m/s advised customer to contact home warranty company so they can dispatch us on a separate ticket. Unit that was serviced is running as designed, no leaks detected, job complete."

"WFE550S0LZ3 Arrived to inspect power loss with bake and cooktop simultaneously engaged. I found the unit did fail, shortly after engaging both the bake and all cooktop elements. Further testing revealed the actual issue was with engaging bake. The unit showed the symptoms of the required service to replace the elements and perform the two hour test. The left outer panel was crushed at top and bottom and will be required. Office to contact the customer to arrange return service. ; ordrng 1 WPW10162245 (Side Panel) and 1 W10856603 (Element) and 1 WP9755770 (Element, Bake)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection I found found error F9E1 (no drain). The customer had recently installed a new disposal. I found that the disposal had the plastic knock out plug still in place, preventing the dishwasher from draining. I removed the plug and tested the dishwasher,unit is operating as designed. No water leaks observed during service. No parts installed ."

"Arrived on site to inspect refrigerator keep shutting off. Upon further inspection, I checked temperatures, RC is 34 and FC is -2. I checked all components and all components are testing good. At this point is looks like the GFCI may be at fault as unit is operating normally. I notified maintenance and they will check it out since they have been having this issue with GFCI breakers in other units here. No leaks observed during service. ; ordrng 1 LW10912313 (Door RC)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit pulled out and unplugged from previous service call. I plugged the unit in and tested in diagnostics. I tested the defrost element and found it not getting voltage. Also found the defrost thermistor in the incorrect place on the evap. I tested the thermistor and found it within k-ohms range. I tested the element from the control and found it within ohms range. I removed and replaced the hv control and retested and unit is operating as designed. No water leaks observed during service, job completed. W11566851"

Arrived on site to service range . Found someone had stolen unit previous night with otr microwave . Job complete

"Arrived on site for no cool in fresh food section. Ran diagnostic weak to no air flow,removed cover found thermistor incased in ice and ice on top of evaporator. Defrosted evaporator,replaced cover that includes thermistors. Reassembled unit ran diagnostics good airflow changed defrost setting to basic. Used w11395641"

Arrived on site to inspect refrigerator ice maker water inlet over spraying and falling onto the auger causing it to freeze and get stuck. Upon further inspection I found an ice mass on the inlet of the ice maker(photo) I replaced the valve and tube and retested the unit. Unit is operating as designed. No water leaks observed during service. W11415785 W11043013.

"Arrived on site for leaving clothes too wet at end of spin cycle. Upon arrival, test unit and found drain is slow. Disassembled unit to inspect drain and found filter clogged with debris. Cleared debris and test unit. Unit is now draining correctly. Ran a quick cycle and unit is now operating as designed. No leaks present at this time. Job complete. No parts needed"

"Arrived on site to inspect unit for leaking underneath. Upon closer inspection found no stored error codes, ran diagnodiagnostics cycle found no sins of leaks at drain portion of cycle found excessive suds going through drain hose. Inspected cavity found excessive suds informed customer of issue with pods and hard/soft water informed customer to switch to liquid soap and cut back on soap usage. Job complete. NO PARTS USED"

"Arrived on site for refrigerator not cooling. Talking with customer she said that the unit is cooling but the ice maker was not working. There was no selection for Ice maker when she set appointment. The fc was 7? rc 41? found condenser clogged, cleaned it out and explained to the customer how important it is to keep clean. Did the self test on the Iceaker with no response from the Ice maker. Ordering new ice maker and return the control board. No parts installed during service. ; ordrng 1 W11284458 (Icemaker)"

"Arrived on site for washer not starting . Found drain pump stuck running . Did 5 second start button reset . Ran diagnostics got 3-1,8-1 error codes . Passed test wash . No kinks or punctures found in pressure hose . Couldnt duplicate any errors at time of visit . No parts installed . No water leaks detected at time of service . Job complete ."

Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the top lights in the refrigerator and freezer out. I went ahead and replaced the LED modules and tested the unit. I found the unit illuminating and operating as designed. Call complete. W11683242.

"Arrived on site for freezer issues. Removed freezer evaporator cover found some ice build up on evaporator,ran heater test passed,heater powered on,ran fan test passed. Reassembled unit ran diagnostic icemaker passed harvest ran fill test passed,changed defrost setting to basic to allow defrost every 8 hrs of compressor run time. K1BX1L0DPL1"

"On arrival verified complaint of not running, on arrival found unit has power but not running, checked thermal fuse and found open. Replaced and ran vent test and found semi restricted due to crushed vent line. Customer to replace vent line. Job complete installed wp3392519"

Arrived on site and replaced previously diagnosed dispenser drawer(W11524103)) and control(W11550649). Found when swapping dispenser water lines were crossed and not installed in proper location. Customer stated she had a different company previously service unit. Corrected water lines and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site to test unit for poor washing. Customer showed dishes with dirt and film on it. Activated diagnostics, during the wash cycle, water streams sound to be extremely low on pressure. Heater is also not engaging. Would need to return with heater and clear diagnostics door to further diagnose issue. Office to order parts pertaining to the issue and any additional parts deemed necessary to ensure completion on return visit, no parts installed, rescheduled for 08/16.; schdld next appmnt for 8/16 FRI AM"

"Arrived on site for unit. Not dispensing ice. Upon arrival tested and found auger motor energizing but spindle. Not turning. Disassembled and inspected and found icemaker auger. Motor shaft stripped to yoke. Replaced divider, yoke, spacer and motor. Tested and unit is now functioning properly. Job complete used WPW10309864, WP 630522., W11378860 and W11671282."

Arrived on site to inspect dryer making a loud noise. Upon further inspection found that the motor was the main source of noise due to it beginning to seize up. I replaced the motor and also installed the dryer repair kit since one roller had slight signs of wear. I tested the dryer and now the unit is operating as designed. 279827 4392065

Arrived on site to diagnose washer not starting loads. On arrival customer was not aware unit out of warranty. They opted to decline service. No repairs rendered. ; O-emld tckt

Arrived onsite for partial display on control panel. Confirmed Control board displays missing/partial led over 3rd number. Replaced board. Unit is now functioning properly. Job complete. Used w11620481.

"WRS331SDHM06 Arrived to inspect circuit breaker tripping. I found after discussion with the tenant that the issue was isolated to a few days, and has since not happened again. I found residual signs of an evaporator freezup that had cleared itself. I suspect the excessive moisture was the cause of the tripping and could not find any other issues with the machine. Operational test good, no leaks observed during service."

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that after the last load, they ran, the unit kept draining and would not allow the customer to turn the unit on. I ran the unit three diagnostics and found an F0 E2 (oversuds) and F9 E1 (long drain) error codes. I went ahead and gained access to the control and blew through the pressure hose. I found something blow out of the pressure hose and reattached the pressure hose onto the control. I ran the unit through diagnostics and found the unit working and operating as designed. I had the customer run a few loads upon my departure and advised the customer that I would contact them back after a couple hours to ensure everything was running smoothly. I called the customer back and she advised that she was able to make it through three wash cycle without any issues. The unit is working and operating as designed. No parts were installed."

Arrived on site for dryer powering up but not starting . Found door switch broken . Replaced switch WP3406107. Dryer is now starting and heating . Job complete

Arrived on site to diagnose refrigerator leaking from freezer compartment. I examined the unit and traced ice back to the evap drain. I removed the drain tube from the rear and found the foam has almost completely collapsed the drain. I used a screwdriver to allow out the drain hole and then added some silicon around the drain tube. This should resolve the draining issue. No parts used. Repair completed.

Arrived on site to install previously ordered part. Replaced door switch and have same issue of oven light does not turn off. Found a bare white wire on harness. Need to order harness and control. Office to reschedule ; ordrng 1 W11620559 (Control) and 1 W11457167 (Harness)

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the condenser vibrating. I removed the toeplate and placed the unit in diagnostics and tested the compressor to see if I could duplicate the noise, which I could not. I found the unit not leveled properly and leveled. Retested and still could not duplicate the noise. I recommended the customer monitor the unit and if the noise continues to contact our office to schedule service. No water leaks observed during service, job completed. No parts installed."

"Arrives on site to diagnose induction cooktop not heating / making noise. Customer clarified only the large center hotplate area is affected. I tested several different cookware on the center hotplate and could not get any consistent performance on any of them. Unit normally just clicks on and off and cycles non stop. If unit does engage and stay on, it will shortly after start making a rapid clicking electrical noise, and only heats the center of the cookware. Called tech line and talked to Steve, SR7739675204. Steve recommended replacing the module / power supply part for the center hotplate, since full module assembly is not available. Can also replace hotplate at same time, but to verify function with a 12 inch cast iron skillet. Ordering power supply board for center hotplate / hotplate. Office to schedule return. ; ordrng 1 W11739786 (Module Power Supply)"

"Arrived on site to inspect unit for filling slowly. Upon closer inspection f5e3, and f8e1. Ran diagnostic cycle valves appear to be opening went to inspect valve screens for contamination found hot and cold water lines swapped. Cleared error codes, corrected water supply issue, tested unit in quick wash, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

Arrived on site to test unit for lid strike broken and unit not washing properly. Replaced strike(W11457841) and found error f7e4(basket engagement failure). Inspected slider and found no issues. Recommend clutch and slider replacement. Ordering control as a precautionary. Schedule for 08/16 per customer. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11624943 (Control)

"WTW5057LW0 Arrived on site for unit not starting. Upon arrival, started Normal cycle and worked with no issues. Proceeded to check errors and found F5E4. Cleared code. Proceeded to run overall diagnostics and passed. Performed calibration and soon after ran a Normal consumer cycle. Waited for unit to sense, fill and wash and no issues. Unit is functioning as designed. No water leaks at this time. No parts replaced"

"Arrived on site to install part#s w11284720 ui,w11399844 hv,w11671282 motor,wpw10309864divider,w11378860 spacer,wp63052-2 impeller,w11334745 evap. Tested ice maker/dispenser no leaks product works as its designed temperature issues is resolved call complete."

Arrived on site for dishwasher. Upon arrival ran a diagnostics found f7e2 error code found motor had failed. Part was not in inventory box rescheduled client for 8/16/2024.; schdld next appmnt for 8/16 FRI !

Arrived on site with new parts. Replaced left side gasket. Replaced center mullion. Verified operation. Call complete.

"Arrived on site to test unit for no heat. Upon inspection found burnt diode. Replaced diode (W11256462) and tested, unit is now heating and is running as designed, job complete."

"Arrived on site for breaker tripping. Maintenance moved unit to shop,powered unit on,let unit run,shop outlet didnt trip,ran diagnostics all thermistors passed,ran compressor test passed compressor running,ran heater passed,ran fan test passed unit didnt trip during diagnostics."

"Arrived on site. Powered unit on compressor not running,ran diagnostic compressor not powering on,ordering a new compressor. ; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

Arrived onsite and found unit complaint of operating with sticking door. Difficult to close and open. Repaired by adjusting strike to suit normal ease of use. All checks good. Advised customer on repair. Advised customer on normal running sounds. All checks good.

Arrived on site to test unit for draining on its own and not starting wash cycles. Found when plugged in unit is draining due to faulty pressure sensor. Replaced control(W11607637) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine thats making abnormal noises. Inspected unit and work area. The customer advised that the unit makes weird. Sounds throughout the cycle and advise that he knows that theres an issue because his daughter has the same unit and hers doesnt make the same sounds. I ran the unit through Diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. The customer advised that the unit makes the noise within the first three minutes of starting the cycle. I started at a normal wash cycle and found the unit, making a knocking noise when the unit was spinning. The customer advised it happens throughout spin and agitation, and advised that his daughter does not have the same issue with her unit. I gained access underneath and found all components were in proper place, but found at the lower drive shaft on the gear case at fallen, causing the shaft to bounce. I went ahead and replaced the gearcase and slider due to some wear and tested the unit. I found the unit working and operating as designed. Call complete. W11449841 & W10734521."

Arrived onsite for unit not agitating. Customer states soap is left on clothes. Checked components and all are functioning. Ran load and is functioning properly. Found customer (roommate ) not loading cycle correctly. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete. No parts used.

"Arrived on site to install previously diagnosed and ordered part per previous tech. Installed new basket and tested the unit, and the unit is not operating as designed. I lastly ran a calibration cycle. No water leaks observed during service. W11172199"

Arrived on site for previous diagnosis parts. Installed the pedal and shield on the Compactor and now the trash can get eject out when the pedal is stepped on. The unit is operating as designed. W11636605 W11696574.

"Arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F2E1, F12E2 and F12E5. Clares the codes and continued with testing and while testing, the home had a power surge and the unit shut off. I restarted testing and the unit operated as designed, but at the end of testing, the F2E1 error reappeared. I contacted the owner and advised of my findings and if 08/16/24 would be a good date to return to complete repairs. Customer advised someone would be at the home. I am ordering the control panel and will return with the prescreened parts. No water leaks observed during service. Returning tech to replace the control panel and main control. No parts installed today.; ordrng 1 W11219637 (Control panel)"

Arrived on site for no cool fridge . Found both compartments room temp . Ran diagnostics fans dampner checked normal. Compressor not running just clicking . Replaced start device W10873801 . Compressor is now running . Cleaned coils of pet hair . Advised to give 24-48 hours before loading perishable goods . No water leaks detected at time of service . Job complete

"Arrived on site for poor wash performance . Ran diagnostics got 4-3 & 7-1 error codes . Ran diagnostics, wash motor is not activating. Ordering sump and motor . Set return 8/16 am requested . No water leaks detected at time of service . No parts installed . ; ordrng 1 W11637581 (Control)"

"Arrived on site to install parts for a washer not draining. Found harness broken and control burnt up on arrival. Installed part#sw11399437 drain pump,w11543997 control, and w11591637 harness. Tested washer not leaks works as is designed call complete."

"Arrived on site to test unit for no power. Customer stated when they were about to use the unit, unit would not turn on and has had a black screen since. Looked at the breaker and found it tripped. Reset breaker, while walking away heard the breaker trip immediately. Inspected unit, found no broken wires and no signs of any arcs or shorts. Replaced control (W11649136) as precautionary. Reset breaker, unit is now turning on and is heating. Advised customer if issue returns to have the builder replace the breaker due to issues with new construction home breakers. At this time unit is running as designed, job complete."

"Arrived on site for leaking water. Upon arrival,found unit is stacked. Found water leaking from front bottom of unit. Customer will need to reschedule and will have unit accessible. ; schdld next appmnt for 8/14 WED !"

On arrival verified complaint of unit not responsive. Replaced main control and latch per previous diag. Strike was good. Ran diag cycle and found all components are now operational. Visual inspection found no issues. Job complete installed control W11603810 and latch w11307244

"Arrived on site to replace previously diagnosed part. Replaced sump and motor (W11613479) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site to replace damaged refrigerator door. Replace door and unit is functioning properly. Job complete.

Arrived on site to replace damaged refrigerator door. Replace door and unit is functioning properly. Job complete.

"Arrived on site for washer not working. On inspection I found unit unplugged, plugged it in and went into diagnostic. There was no error message so put the unit into diagnostic cycle and it completed with no issues. I ran the unit in quick wash cycle and it completed with no issues. Informed the customer if it happens again not to unplugg it so we can see the issue. I think the control board got hung up and power cleared the issue. No parts installed."

"They said it was actually 8302. Vacant apartment. Complaint as unit I making loud noise, found noise coming from rear panel vibrating giant refrigerant tubing. Removed back panel. Adjusted tubing. Verified operation. Call complete."

"Arrived on site to test unit for not starting a cycle. Upon arrival customer stated whenever she starts a load, itll start at sensing but then skip to done. Tested unit, found unit is not agitating or spinning. Took capacitor reading and found it out of capacitance. Replaced capacitor (W11395618) from truck stock, tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for washes but leaves residue on dishes. Upon arrival. Ran diagnostics and there are no saved error codes. Ran a normal cycle and unit operates correctly. Notice rinse aid has never been used. Advised customer on benefits of using rinse aid , running hot water at sink prior to starting wash cycle. And using a better detergent than the powdery one being used. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for not operating. Upon arrival, ran diagnostics and get error code F7-E1 single speed wash motor failure. Ran a test cycle and confirmed issue. Need to replace sump and motor. There is cabinet trim along top and both sides. Customer will make unit accessible to be able to pull unit and call to reschedule. ; saved tckt"

Arrived on site to replace damaged refrigerator door. Replace door and unit is functioning properly. Job complete.

"Arrived on site to diagnose microwave with no power going to it. On arrival tested microwave and found it unpowered. Breaker was tripped going to microwave. I reset and checked the outlet, and found good voltage and polarity. Found the fuse on the filter board was open. I removed the fuse and put my resettable breaker on and tested. As soon as the power plug touched the outlet it sparked. I changed outlets and ran an extension cord to the unit. When I plugged it in my resettable breaker started smoking as did the filter Board. I disconnected the breaker and power cable due to a nasty short being present. With the fuse out, I can plug in the unit and not set off the breaker, which likely indicates a short between the filter board and interlocks / control. Ordering a new filter board, control, interlocks to resolve, as well as an updated 15A resettable fuse. Return visit set for 8/15. No parts used today. ; ordrng 1 WPW10531156 (Filter Board) and 1 W10708076 (Power Cord)"

"I called Whirlpool Techline and spoke to Rich SR# 7739670260. He advised that because the drawer was already replaced, the issue would have to be with excess vibration due to the flooring. He had me ask the customer what type of flooring was underneath the washer. The customer advised that the unit was on wood flooring due to it being in a mobile home. Rich stated that wood flooring will flex and vibrate as the washing machine is running, especially during the spin portion of the cycles. He stated that this would be the cause for the dispenser drawer coming out and would make sense as to why lighter loads. Dont pull out the drawer as far as larger loads. He advised to go ahead and adjust the feet on the front of the washer to tilt the washer back a little, but that there was no other repair that could be made to fix this issue as the issue would be with the flooring. He advised to make note for the repair at this time. Call complete. No parts were installed."

"Arrived on site to test unit for loud noises. Found gearcase has failed. Also found d valve weeping causing drain pump to engage intermittently. Recommend gearcase, belt, cam, actuator, run cap and valve replacement. Scheduled for 08/13. ; ordrng 1 W11513255 (Valve)"

"Arrived on site for refrigerator making loud noises.Upon arrival per ,client said it was making loud sounds . Didnt hear anything further investigation found evaporator coils were bent on the left upper side. Unbent coils tested sounded better pulled fridge out and removed panel on the back found dryer and wires were touching back panel installed part #w11113654 pad. After all fridge is working as designed call complete."

"Arrived on site to inspect range leaking gas. Upon further inspection, the customer advised that the gas odor is coming from the oven area. I removed the oven door and bottom trim and turned the gas on. Using my gas sniffer, I checked the gas line connections at the bottom front of the unit and found one of the connections was leaking gas as the sniffer detected the gas. Using my liquid leak detector, I checked all connections and found the leak. I disconnected the gas lines and cleaned the threads and placed Teflon tape on the connection threads and reconnected the gas lines and retested. Using the gas sniffer, I checked the connections and found another connection was leaking. Using my liquid gas leak detector I found where the gas was leaking from and repaired the connection and retested. Unit is operating as designed with no further gas leaks. No parts installed."

Arrived onsite and found unit with frozen fill spout. Replaced valve and thawed spout. Unit is now operating as designed. All checks good. Advised customer on repair. W11645245

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the 4 lower rack wheel assemblies and tested the unit. I found the unit working and operating as designed. Call complete. WPW10082868.

"KRFC704FPS06 Arrived to inspect ice issues and noise. The customer advised ice production has also been intermittent and produce has been freezing within the RC. I found the unit within tolerances for the temperatures it was set at and inspected. I found the upper ear air divider was missing, causing large temperature swings and other unwanted system/heat issues. The ice maker was not fully ejecting all cubes and severely overfilling. Office to order air divider and ice maker and schedule return service for tech CGO. No leaks observed during service. ; ordrng 1 W11466308 (Air Divider) and 1 W11557001 (Ice Maker) and 1 GCO (GCO)"

Arrived on site to inspect dishwasher door not staying closed. Upon further inspection I found that the friction pads had broke and come off. I installed new pads and now the unit is operating as designed. No water leaks observed during service. WP8268961

On arrival verified complaint if unit not making ice. On first inspection found ice was stuck in ice maker arm. As well as ice bucket is stuck and needed to be forced open. Will need new ice bucket. Cleared ice and verified ice production is good. Unit harvested and filled. Ordering ice bucket w11185686 part can be installed or dropped off. ; ordrng 1 W11185686 (Ice bucket)

"Arrived on site for a dryer not heating . Further inspection found that the heater had failed causing dryer not to heat. Replaced part #s wp3387747 heater,and279973 cut off tested dryer is working as its designed call complete."

"Arrived on site for food freezing in refrigerator. Temp in freezer is 0f. Refrigerator had 35, 23,. Different in spots. At board p5 3-4=6.1 k ohms. P8 1-2=7.1. Evaporator sensor is colder than refrigerator sensor. Seal May also be damaged. Ordering evaporator cover . Reset for Monday. Turned on door mullion heater. ; ordrng 1 W11610998 (Cover)"

"Arrived on site for washer not draining. On arrival found 1/4 full with water. Found no resistance to drain from j6:3-6 connector. Inspected drain and found 20.7ohms. Found harness broken, removed water from tub and replaced harness w11643701. Tested unit, found no leaks, call complete"

"Arrived on site for dryer not turning on, on arrival found dryer full of water from a clogged vent system in home, found water and shorted both controls and tripped breaker. Disassembled and cleaned water out of dryer and then replace the control w11733951 and ui w11583883. Found dryer working as designed but instructed customer they would need a dryer vent cleaning to remove clog in wall and the cleaner will need to get on the roof to make sure vent is cleaned from both sides. Call complete"

Arrived on site for Ice machine making to much Ice. O. Inspection tested the thermistor and it read 8.5k (32?)was correct. Watched the unit make 2 slabs of ice and went into flush mode. Ordering new UI and harness. It looks like the unit is rebooting in the middle of making ice. 7739671025; ordrng 1 W11357230 (Ui) and 1 W11123917 (Harness) and 2 2 (2hours)s

Arrived on site (unit 175) to inspect washer no finishing cycles. Upon further inspection placed unit into diagnostics and found F8E1 (valve failure) I will need a second tech to remove stacked dryer to access the washer for the repair to replace the valve. No water leaks observed during service W11688995. Ordering CNOTE (2 man job); ordrng 1 CNOTE (2 man job)

"Arrived on site to inspect dishwasher with defective control button. Upon further inspection I found that the start button was not responding. I replaced the control and ran a test cycle on the unit. The unit is operating as designed, no water leaks observed during service. W11637583"

"Arrived on site for a refrigerator was not resetting the filter light. Inspected unit and work area. The customer advised that the unit would not reset the filter, no matter how many times he left it alone. He advised that after leaving alone for several days, the light finally turned off, but he is unsure if theres is going to be a consistent issue. I went ahead and replace the user interface assembly just to be sure and tested the unit. I found the unit working and operating as designed. Call complete. W11642015."

Arrived onsite for a washer that wont drain. I inspected the underside of the unit and found the blue drain pump wire to be broken at the split of the harness. I replaced the harness and the unit is now draining. I leveled the unit and ran a diagnostic cycle. The unit is now operating as designed. No water leaks are present at the time of service. Call complete. Installed W11643701 HARNS WIRE.

Arrived onsite and found unit operating with dented cooktop. Replaced cooktop panel W11620479Unit is now correct.

Arrived on site to test unit for lid not locking. Found lid lock engaging as designed. Found error f7e1(tachometer missing). Recommend shift actuator replacement. Scheduled for 8/14. ; ordrng 1 W11481722 (Shift actuator)

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain wires severed. Reattached wires, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site to test unit for long dry times. Tested unit, all components are properly engaging and unit is heating. Ran a vent test that showed there is poor airflow. Verified reading by hold paper and inch front of the exhaust, there is no suction and paper falls down confirming restriction in the vent. Customer has already scheduled a vent inspection. Unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced control (W11419051) and lower harness (W11568984). Tested unit in diagnostics, all components properly engaging. Ran a cycle with a load of laundry with auto fill activated, no overflow condition and unit is allowing the proper amount of water for the load size. Basket is not dropping and no grinding noise. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose range that had no power. On arrival I found the breaker was tripped. I reset the breaker, and ran the unit and breaker tripped again. I disconnected the ground strap and baked the unit to 400. I reconnected the ground and baked to 500, and advised the customer to leave the unit on bake for 2 hours and this should fully resolve. Unit working as designed at this time, and breaker is not tripping anymore. No parts needed. Repair completed. ; O-emld tckt"

"Arrived on site for a refrigerator that is making a buzzing noise. Inspected unit and work area. The customer advised they unplug the unit for about four days and Ill get back in and it has not made the same sound sense. I gained access to the evaporator and could not find any issues presence. I did advisor customer that we have seen issues with the pool tube, overflowing, causing water to trickle down the backside of the freezer wall and collect around the evaporator fan causing the issue. I did advise the customer that whirlpool has stated that this would either be a water pressure issue or a cracked fill tube. I went ahead and turn down the water pressure 33% and ran the unit through an icemaker harvest. I found the unit harvest and fill without overflowing or leaking. I advised the customer that it appeared to be there water pressure that was causing the issue. I advised the customer to call back if any other issues persist. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I did confirm the customers complain and found the unit had not made any ice. I checked temperature and found the freezer at 2?F. I checked voltage going to the ice maker and found proper voltage. I went ahead and replaced the icemaker and tested the unit. I found the unit harvest and fill as designed. Call complete. W10884390.

Arrived on site to test unit for not dispensing softener and long wash cycles. Cleaned out excessive softener buildup and dispenser is now siphoning as designed. Advised customer to download app and connect unit to WiFi for over the air software update. Unit is getting stuck in logic loop. No parts replaced at this time. Job complete.

Arrived on site for washer not starting cycle and just going to end of wash . Found slider collar had shifted and cam spinning freely . Replaced slider W10734521. Ran diagnostics. All checked normal. No water leaks detected at time of service

"Arrived on site for no,ice. Ice in icemaker mold.checked temp in icemaker housing reading 5? freezer temp reading 0? ran optic test passed,ran door thermistor passed. E2 error on icemaker,ran harvest failed,replaced the icemaker again,power cycled unit ran icemaker harvest passed ran fill test passed. Used w11658802"

"KRMF706EBS01 Arrived to inspect ice production issues. The FC was -5 and the RC was 36. Additionally, the ice maker housing was at 5, well under the requirement for ice production. The ice maker had very small amounts of ice within the ice mold and the I was an E5 stored, however with the condition of not enough water and/or no water, E5 is common due to lack of water not registering a heating change within the thermistor. Further inspection revealed the heater tape at the water fill nozzle for the ice maker had dislodged and after pressing back in place and applying additional thermal tape, the issue was resolved. No leaks observed during service. Due to issue being missed on last service, warranty applied."

"Arrived on site for not operating. Upon arrival, inspected unit and found float switch open again. Ran unit to inspect for leaks. Found unit begins leaking from base of unit in a couple of areas. Found pin hole in tub under filter screen. Confirmed hole using flashlight. Uploaded all pictures on SD. Need to replace tub. Ordering tub and sump and motor to have on hand. Need 2 hour weigh. Office to reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump and motor) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for no ice. Ran diagnostics compressor not powering on,installed test starter same issue ordering a new compressor ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

"Arrived on site to inspect unit for having power but not starting cycle. Upon closer inspection found push to start button was not fully engaging. Replaced push to start button, tested unit, unit is running as intended. Job complete. USED W11625516"

"Arrived on site for made a noise and stopped operating. Upon arrival, inspected unit and found lower spray arm has failed. Ordering spray arm. Office to reschedule ; ordrng 1 W11579565 (Spray arm)"

"WSF26C3EXW01 Arrived on site for unit making popping noise when opening door. Upon arrival, FC bottom cover flap was smacking bottom trim cover. Made correct adjustment to ensure no noise will occur. Made adjustment and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived on site for washer not working. On inspection found the unit would not go into diagnostic mode. Installed a new control and calibrated it the ran diagnostic mode. The washer completed diagnostic cycle with no issues. W11603810

"Arrived on site to install parts for a washer. Part#s w11578225 water pump, and w11316246 pressure sensor. Tested product works as designed call complete."

"Arrived on site to test unit for not igniting. Tested unit found gas is being dispersed but no spark is being produced on the front left burner. All other burners ignite properly. Will need to order a spark module and igniter as precautionary. Ordering parts, no parts installed, rescheduled for 08/13.; ordrng 1 W11703692 (Spark module) and 1 W11702865 (Igniter 440mm) and 1 W11703398 (Igniter 636mm)"

"Arrived on site to diagnose dishwasher not drying. Examined unit and tested through diagnostics. Found heater is coming on, but no rinse aid was being used. Advised maintenance the heater is working as designed, but the plastic tub units must use rinse aid, and all high temp options for best dry. No parts needed. Repair completed."

Arrived on site for dishwasher not draining. Ran drain cycle and confirmed drain pump has voltage but is not pushing water out. Found f6e4. Water was still in tub raising float switch. Replaced drain pump. Verified drain line is clear. Verified operation. Call complete. Working as designed. No leaks. Call complete. W10876537