Service History 335 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waco, Texas 76705

Jonathan M

Job Details: 05/13/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced all controls, evaporator fan assemblies, ice box fan, heater fascia, fill tube heater, harnesses, user interface, ice maker, and deli door. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Blanco, Texas 78606

Tim M

Job Details: 05/13/2024

"Arrived on site to test unit for holding water and blinking lights. Found F9E1 unit not draining error code. Activated diagnostics, drain pump did not engage. Checked voltage, pump is getting 120V. Replaced pump and motor assembly (W11416362) and tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78732

Ryan B

Job Details: 05/13/2024

Arrived on site to inspect unit for water pooling on inside found seal on top of freezer door not staying seated. Found door not shaped right ordering door and will return. Office to reschedule. USED W11236851; ordrng 1 W11572303 (Freezer door)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Jarrell, Texas 76537

Sterling

Job Details: 05/13/2024

On arrival verified complaint of unit not drying quickly. Ran test cycle and unit heats correctly. Temps over 200. Ran vent test and it failed. It barely registered on my meter. Customer will need to have vent in wall cleaned. Job complete no parts installed.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Waco, Texas 76710

Jonathan M

Job Details: 05/13/2024

Arrived on site for an ice machine. That is making very small slivers of ice. Inspected unit and work area. I did confirm the customers complaint and found the unit making ice but in the unit making very small slivers of ice. I ran the unit through diagnostics and found poor water supply being fed into the reservoir when it was trying to fill. I removed the filter and found no difference in water supply indicating an issue with the valve. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W10897719

We serviced a

WHIRLPOOL RANGE

Model WFE361LVB0

Near Gatesville, Texas 76528

Jonathan M

Job Details: 05/13/2024

"Arrived on site for a range that will not turn on any burners for the oven. Inspected unit and work area. The customer advised they had a lightning strike and that ever since then, they replaced several breakers, but the oven has not worked or the cooktop. I did confirm the customers complaint and unplugged the unit. I found proper connections at the terminal block and plug the unit back in. I found proper voltage and polarity and test the unit again. I found all components heating and operating as designed. I did advise the customer that it may be an issue with a connection inside of their junction box at the wall. We test the unit several times and the unit is working and operating as designed. Call complete. No parts were installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/13/2024

Arrived onsite for unit have ice fall out of Shute door occasionally/daily. Inspection showed door deteriorating and buildup. Warm air migration possible. Replaced ice door. Tested and unit is functioning properly. Job complete. Used W11093842

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Copperas Cove, Texas 76522

Tyler

Job Details: 05/13/2024

"Arrived on site for dryer not heating(per customer). Upon arrival found no abnormal noises and did confirm unit wouldnt heat, found element coil broken. Ordering WP3387747 element, 280148 cutoff kit and rescheduled customer for 05/20/24 to complete repairs.; ordrng 1 WP3387747 (Element) and 1 280148 (Cutoff kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Cedar Park, Texas 78613

Paul

Job Details: 05/13/2024

Arrived onsite for refrigerator ice bin stuck. Found the teeth on the ice bin messed up causing the ice bin to wedge on the shaft. Had to pry the pieces apart causing damage to the plate. Had to replace ice bin and plate again. Found no problem with the shaft. Job complete. INSTALLED W10911314 Ice Container and W10682175 Plate.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Marble Falls, Texas 78654

Maurice R

Job Details: 05/13/2024

Arrived onsite for refrigerator not cooling. On inspection found that the rc was 55? the rc was 28?. I then found the evap cover had a ton of frost on it. Then I found the moulin was pushed back about 1/4 inch on the bottom of the unit of the FC. Called and reported what I found to WP and they are sending it to the engineer department to be looked over and they will contact the customer. Gave the SR # to customer to check on progress. 7739080758

We serviced a

WALL OVEN OVEN

Model KODE500ESS20

Near Round Rock, Texas 78681

Scott

Job Details: 05/13/2024

Add on Arrived on site for not heating properly on broil . Customer is leaving door open when using the broiler . Instructed on usage and unit will stop heating if door is left open . Oven is heating properly . No other issues found . Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Salado, Texas 76571

Sterling

Job Details: 05/13/2024

On arrival verified complaint burning smell. On inspection found no items burned or signs of burns. Bake element is open on bottom oven. Unit is under warranty extended. Customer will create ticket for additional service to replace the bake element.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Belton, Texas 76513

Sterling

Job Details: 05/13/2024

"On arrival verified complaint of over heating. Ran vent test on air flow and found vent is bad as well as unit is heating on air flow on,y. Checked element and found shorted to housing. Replaced element and retested. No longer heats on air flow. But still no heat. Checked and found hi limit is open. Replaced thermal cut off kit. Job complete customer will need to have vent cleaned in wall. Installed wp3387747 and 280148"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dripping Springs, Texas 78620

Tim M

Job Details: 05/13/2024

"Arrived on site to test unit for noise. Activated diffuser in diagnostics and found that the motor is seizing and is the cause of the noise. Replaced diffuser (W11236851) and tested, unit is now running as designed, job complete."

We serviced a

MAYTAG MICROWAVE

Model MMV5208WS1

Near Killeen, Texas 76542

Tyler

Job Details: 05/13/2024

"Arrived on site for microwave not starting upon arrival found both upper interlock switch and interlock broken. Replaced w10727360(2x), and wp8206419. Tested unit and found it working as designed. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78737

Luis

Job Details: 05/13/2024

"Arrived on site for no cool. Compressor running room temp in both compartments,found small trace of oil in drip pan in fresh food section,ordering a new compressor,evap,drier,drip pan and 3 way valve. ; ordrng 1 W11492867 (Ff evap) and 1 W11457241 (Drip pan) and 1 W11087438 (Harness wire) and 1 W11575003 (3 way valve) and 1 W11654344 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Belton, Texas 76513

Tyler

Job Details: 05/13/2024

Arrived on site for range needing bake element.upon arrival reconfirmed issue and installed element w10779716. Tested oven and found it working as designed. Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Austin, Texas 78732

Ryan B

Job Details: 05/13/2024

Arrived on site to inspect unit for door switch issue found right switch not engaging at all. Was unable to successfully take unit apart and replace parts. Office to reschedule with different technician. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, Texas 78654

Lou

Job Details: 05/13/2024

"Arrived on site to inspect refrigerator freezer getting too cold/frosting. Upon further inspection, I tested temps in the FC=8 degrees. When I went to close the freezer door, I found food packaging getting caught in between the door and upper drawer. I found a small amount of frost on the FC evap cover and customer advised the FC light did not come on at one point and they had to wiggle the switch loose from the frost built up inside the housing. I advised the customer that the freezer (FC) door had been left cracked open at some point causing the warm the air to collide with the cold air inside and created the moisture/frost build up. I found moisture on the top of the FC door gasket and then found the right RC door gasket torn and moisture on the center mullion. I advised the customer of my findings. I am ordering the right RC door gasket and will return with all prescreened parts. Scheduled return service for 05/22/24. No water leaks observed during service other than the moisture buildup up.; ordrng 1 W10830162 (Right RC door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Kyle, Texas 78640

Andrew

Job Details: 05/13/2024

Arrived on site to test unit for FC light not working intermittently. Customer also stated FC would thaw them cool when light stops working. Found no issues with sealed system. FC door switch reading properly. Checked continuity from gray/white wire from door switch to p2-1 on control and was reading open. Reported findings with Techline and unit has a damaged wire within cabinet causing issues. No parts replaced at this time. SR#7739079510

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lago Vista, Texas 78645

Maurice R

Job Details: 05/13/2024

Arrived onsite for washer not turning off during spin cycle. On inspection found that the unit would be counting down and stops on 12 minutes and never proceeds when set on n normal settings. Installed a new control board on the unit in tested in diagnostics cycle and it passed. Informed the customer that the true test will be a full load. She will let us no if it is working correctly. No water leaks detected during service. W11419171

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Kyle, Texas 78640

Andrey

Job Details: 05/13/2024

"Arrived on site to test unit for tripping breaker, customer stated that it stays on for 3 seconds and trips breakers and they have tried multiple times to outlets and it did the same thing, powered on unit and could not get it to trip, inspected all wirings and could not find any loose wires or shorted, advised customer to monitor if issues return, recommend replacing harness and control, at this time unit is running as designed job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/13/2024

"Arrived on site for unit, giving error code, and a spark noticed. On inspection found customer was referring to the unit being plugged in and having a spark at the outlet. Notified customer that as the prongs are inserted, a spark might be noticed, but is normal. Checked error codes, and found F5E3 lid unlock, F0E2 over suds, 0\5 off balance , 2/1. Customer stated that leaving the unit unplugged for about a day and plugging it back in. It was now completing cycles properly. Found customer noticed the drain pump was energizing for an extended period of time, and the lid would not unlock. Found that customer has recently changed detergents and possibly experienced an over suds condition causing an extended drain. Notified customer of proper levels to use. Unit is functioning properly. Customer will monitor. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 05/13/2024

"Arrived on site to inspect ice machine noises. Upon further inspection, when I opened the unit door, I found ice at the door and overflowing. Customer advised that the unit made a loud noise and when they cycled power to the unit, the noise stopped. The noise they described sounds like the recirculating pump noise when its not pumping enough water. I placed the unit in diagnostics and tested each component and could not duplicate the noise. Tested the bin thermistor and found it out of range. I am ordering the bin thermistor and scheduled return service for 05/22/24. Returning tech to replace the bin thermistor and recirculating pump. No water leaks observed during service.; ordrng 1 WPW10511923 (Bin thermistor)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Dripping Springs, Texas 78620

Tim M

Job Details: 05/13/2024

"Arrived on site to test unit for not washing dishes. Tested unit found wash motor is engaging but it sounds weak. Replaced wash motor assembly (W11460946) and tested unit, all components are now properly engaging. Advised customer to try different soaps and to run cleaning cycles. Unit is running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Kyle, Texas 78640

Andrew

Job Details: 05/13/2024

"Arrived onsite to test unit for not washing. Found slider was seized preventing proper shifting and engagement. Gearcase has failed. Recommend gearcase, rotor, slider, clutch and latch. Ordering wash plate as unable to remove currently. Sprayed with pb blaster to assist with removal. Scheduled for 5/20. ; ordrng 1 W10915701 (Rotor) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10909670 (Spaner nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Georgetown, Texas 78626

David Z

Job Details: 05/13/2024

"Arrived on site to install freezer gasket stripping. Added stripping and verified proper fitment. Called tech line and spoke with Bruce for other possible recommendations for repair. Bruce mentioned that with temperatures and current Texas climate can be causing additional moisture, especially if it's warmer inside and out. Bruce recommended adding a dehumidifier or turning tue AC down to reduce dew point and this should also reduce the moisture. No other repairs possible at this time. Parts used - W11159728."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Hutto, Texas 78634

Wesley

Job Details: 05/13/2024

Arrived onsite and found lo flo error code. Unit not completing cycles. Found unit operating with failed cold water valve. Ordering the valve to repair.; ordrng 1 W11210459 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/13/2024

"Arrived on site for hinges, making noise . Upon arrival inspected unit and found noise is coming from right hand side. Found that noise goes away when the unit is pulled out slightly when pushed back into position it begins to make noise again. Replaced right hand hinge. Tested and found some noise is still present. Inspected further and found cabinet is warped and not level. Took pictures. Customer will have to notify builder to correct the issue because the warped cabinet is rubbing on the door hinge. Used W11712996, right hinge"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Leander, Texas 78641

Paul

Job Details: 05/13/2024

Arrived onsite for a washer not turning on. I found out only one button would work on the console. Replaced control panel and same issues were present. I replaced the control and after the replacement the unit started operating as designed. I tested the machine. No leaks present at the time of service. Job complete. INSTALLED W11325580 CNTRL ELEC and W11549931 CNTRL ELEC.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Manchaca, Texas 78652

Leonardo

Job Details: 05/13/2024

Arrived on site to test unit for center burner and left front burner not the correct ones. Will order new burners and burner caps office to reschedule ; ordrng 1 W11436986 (LF burner head) and 1 W11531097 (Center burner head) and 1 W11576413 (LF burner cap) and 1 W11436988 (Burner caps)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Killeen, Texas 76543

Tyler

Job Details: 05/13/2024

Arrived on site for dryer not starting upon arrival found thermal fuse wp3392519 broken again. Found clog still in wall of home. Customer stated maintenance crew from PM had been sent out and had pushed lint from outside of exit further back into vent while trying to use dryer to blow it out against a brush. This lead to clog getting worse. Documented findings with techline sr#7739082678 and recommended that customer have a professional clean vents prior to using dryer again

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, Texas 78132

Andrey

Job Details: 05/13/2024

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, flushed system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system down for 20 minutes, vacuum held good for 10 minutes, charged system with 55g R600, unit started to develop a frost pattern, advised customer to monitor for the next 24 hours before loading items, unit is now running as designed, no leaks detected job complete installed W11557425, W11506635, WPW10143759"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/13/2024

WDF331PAHS1 Arrived to inspect non-washing. 4-3 and 7-1 were the only stored error codes and I cleared for testing. I found the pump inoperative and removed and replaced the sump assembly W11025157. The unit resumed all normal functions and no leaks were observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, Texas 78613

Miguel

Job Details: 05/13/2024

Arrived on site for refrigerator not cooling properly. Ran test and found refrigerator side evaporator fan not working. Replaced refrigerator evaporator cover. Verified operation. Call complete. W11610999

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 05/13/2024

Arrived on site for washer making odd noise during agitation. Upon arrival confirmed issue from video customer provided. Upon further inspection I found rotor worn down and replaced it w11260238. Tested u it and found noise no longer present. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, Texas 78681

Paul

Job Details: 05/13/2024

Arrived onsite to replace previously diagnosed part. I replaced the icemaker and the unit is now operating as designed. Customer stated ice was going everywhere when dispensed after separator was replaced. I found the ice chute broken and falling down. Ordering WPW10435760 Ice Guide. RS 05/20/2024. INSTALLED W11577195 Icemaker.; ordrng 1 WPW10435760 (Ice Guide)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, Texas 78745

Ryan B

Job Details: 05/13/2024

"Arrived on site to inspect unit for not turning on, customer stated he used normal dry unit never counted down and continually ran for an extended period of time. Found thermal fuse blown and timer not acting properly. Replaced thermal fuse and timer, tested unit on cool down, watched unit move to wrinkle prevent to confirm unit is counting down now. Unit is running as intended. Job complete. USED WP3392519, W11685947"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Georgetown, Texas 78633

David Z

Job Details: 05/13/2024

"Arrived on site to diagnose refrigerator with flickering lights. Found switches were good, the top module was just flickering and not producing light. Replaced the upper RC module / assembly and retested. Verified all working as designed. Parts used - W11527432 (retrieved from shop)."

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Austin, Texas 78731

Joe Z

Job Details: 05/13/2024

"Arrived on site for not heating correctly. Upon arrival,test unit by preheating oven to 350. Unit preheated then began cycling. Used thermocouple to monitor temperatures. Took average of 3 cycles and get 348. Unit is operating as designed. Cannot duplicate the issue. No gas leaks present at this time. No parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, Texas 78613

Miguel

Job Details: 05/13/2024

"Arrived on site for gasket being torn, moisture building up. Replaced torn gasket on refrigerator. Used heat gun to reform all other gaskets. Verified all fans working, cooling properly. Call complete. W10830274"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Lago Vista, Texas 78645

Maurice R

Job Details: 05/13/2024

Arrived onsite for oven door not closing correctly. On inspection the left upper corner on the door does not make contact with the frame. I tried to adjust the hinge with no luck. The parts that were sent were for the MW door and not the oven I ordered all new parts for the oven door. ; ordrng 1 W11600222 (Oven door) and 1 W11617223 (Oven door liner) and 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)

We serviced a

WHIRLPOOL DRYER

Model WED6150PBO

Near Austin, Texas 78757

Joe Z

Job Details: 05/13/2024

"Arrived on site for door not closing. Upon arrival, found customer not closing door correctly. Instructed customer on operating unit. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS6

Near Liberty Hill, Texas 78642

Miguel

Job Details: 05/13/2024

Neighborhood gate 15338. House gate 1729 call before. Arrived on site for dishwasher not starting. Found start button does not respond. Console broken. Was able to run diagnostics and confirmed units components working. Water was very low. Needs valve. Will need new user interface and console. Reset for tues pm. ; ordrng 1 WP8531262 (User interface) and 1 WP8531267 (User interface) and 1 WP8531669 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, Texas 78738

Luis

Job Details: 05/13/2024

"Arrived on site for too much ice. Found bail arm extension not installed on bail arm,installed extension to bail arm"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, Texas 78738

Luis

Job Details: 05/13/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/13/2024

"Arrived on site for unit not heating. Upon arrival ran diagnostics and found no stored area. Codes for heating circuit. Did fine 8/4 regarding float switch but inspected and found no issues. Ran test cycle and confirmed heater is energizing. Didnt notice that rinse aid dispenser was empty. Instructed customer on proper use of rinse aid, ensuring hot water was supplied and material Use. Unit is functioning as designed. Job complete. No parts installed"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Round Rock, Texas 78681

Paul

Job Details: 05/13/2024

Arrived onsite for range showing F2E0 error codes. I found out the slow cook option not responding and is stuck which is what brought the error code up. I replaced the console and the error is not present anymore the unit is operating as designed. Job complete. INSTALLED W10913685 Panel D.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Round Rock, Texas 78665

Wesley

Job Details: 05/13/2024

Arrived onsite for burning diode and advised customer on findings and recommended that the repair should include mag and capacitor replacement not just the diode. Customer will not proceed to repair at this time.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Andice, Texas 78628

Gerry C

Job Details: 05/13/2024

MVWP575GW0 Arrived for inoperative machine. I found the unit would electrically twitch and isolated the noise to the drain pump. I found the harness had an attempted repair and I removed and replaced. Testing showed the control inoperative and I replaced and attempted calibration. The calibration would not complete and I determined the shifter would not return speed sensing as designed. Replacement of the shifter restored the machine to full operation. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Austin, Texas 78753

Joe Z

Job Details: 05/13/2024

"Arrived on site for not cooling. Upon arrival. Test unit. Compressor is operating. Inspected evaporator and the entire evaporator is clear of frost and not even cool to the touch. Need sealed system repair. Ordering compressor, nitrogen, dye dryer, R600 kit, and access valve. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, Texas 78666

Andrew

Job Details: 05/13/2024

Arrived on site to test unit for getting too hot. Heated unit to 350 and elements cycling properly. Temps were within range. Advised against use of thermometers as stated in owners manual. Showed customer how to calibrate to preference. Advised to download app and connect unit to WiFi for software updates. No parts replaced at this time. Job complete.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Georgetown, Texas 78633

David Z

Job Details: 05/13/2024

Arrived on site to diagnose microwave oven combo with broken clip. Found the microwave element support broken off. Replaced support and verified proper operation. Parts used - W10909479.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB06

Near Austin, Texas 78732

Ryan B

Job Details: 05/13/2024

Arrived on site to inspect unit for foot pedal issues. Replaced pedal and bent kick plate so door could shut properly. Job complete. USED W11199807

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Round Rock, Texas 78681

Scott

Job Details: 05/13/2024

Arrived on site for fridge making thumping noise periodically. Ran diagnostics and found dampener is making noise . Replaced dampener WPW10594329. Reran diagnostics. Unit is operating normally. No water leaks detected at time of service . No water leaks detected at time of service . Job complete

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Crawford, Texas 76638

Jonathan M

Job Details: 05/13/2024

"Arrived on site to install previously diagnose to parts. Inspected unit and work area. I replaced both controls and tested unit. I still had the F8E0 (low fan speed under speed) error code pop up and cancel the cycle. I called Whirlpool Techline and spoke to Art SR# 7738988192 He advised to replace the wire harness as that was the only other part that could be causing the issue. I replaced the main wire harness and tested the unit. I still had the same error code popped back up. I called whirlpool tech line again and spoke to Andrew SR# 7738988192. He did some checking to make sure that there was nothing else within the machine that could be causing this issue and advise of your head replaced all parts necessary to resolve this issue. He advised that this unit would be sent to review, and the customer would be in contact with myself or the customer depending on the next steps. He advised not to make any further repair at this time. Call complete. W11245674, W11598200, and W11448962"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ15

Near Meadowlakes, Texas 78654

Lou

Job Details: 05/13/2024

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker doesnt make much ice. I tested temps in the FC=5 degrees and tested the ice maker fan and it is operating as designed. I attempted to test the ice maker at the diagnostic button on the side of the cover and the part failed to test. I removed and replaced the ice maker and cycled power to the unit to reset controls and the ice maker operated as designed. Unit is operating as designed. No water leaks observed during service, job completed. W11548540"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Austin, Texas 78721

Joe Z

Job Details: 05/13/2024

"Arrived on site for error code present. Upon arrival, ran diagnostics and confirmed error code F7-E2 wash pump not operating. Need to replace sump and motor. Uploaded pictures of previous marks on floor on SD. Used floor protector to slide unit from cabinet. Replaced sump and motor W11460946. Test unit and is now operating as designed. No leaks present at this time. Job complete"

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS1

Near San Marcos, Texas 78666

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for loose vent hood. Upon activating blower fan heard a tapping noise like the blower was contacting something. Removed blower fan and found loose foil tape causing that noise. Flattened all tape and made sure no obstructions were in the way of the blower fan. Tested unit, noise had been eliminated. Unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/10/2024

Arrived onsite and tested dryer for noise complaint and found unit was now quiet and the described was a one time debris concern. All checks good. Unit is now operating as designed. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/10/2024

Arrived onsite and found unit operating with failed sealed system operation. Replaced compressor and added access valve and dye drier. Vacuumed system for 30 minutes and charged with 70g r600a. All checks good. Unit is now operating as designed. W11506635 W11557671 WPW10143759

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Cedar Creek, Texas 78612

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for lights not turning off, tested unit found unit is missing a door switch, will need to install switch, switch provided is a empty box, ordering switch rescheduled for 5/20; ordrng 1 W11620712 (door switch)"

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Austin, Texas 78702

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for insulation coming down right in front of the flue. Customer was concerned of insulation catching on fire while shes using the oven due to heat venting from there. Removed console to secured insulation correctly. Test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, Texas 78746

Luis

Job Details: 05/10/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 used 4 W11632139; used 4 W11632139 ( Led module) from stock"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4030ADS2

Near Georgetown, Texas 78633

Lou

Job Details: 05/10/2024

"Arrived on site to inspect venthood suction issues. Upon further inspection, I tested the venthood and found the fan not providing good suction in high speed and nearly no suction in low speed. Unit is getting good voltage and filter is clean (carbon filter). I am ordering the fan assembly and CNOTE-SCHEDULE WITH TICKET 411946 and scheduled return service for 05/17/24.; ordrng 1 W10910693 (Fan assembly) and 1 CNOTE (SCHEDULE WITH TICKET 411946)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Round Rock, Texas 78665

Wesley

Job Details: 05/10/2024

Arrived onsite for condensation on the freezer seal. Heat treated. No obvious gapping. If continues freezer door will need to be replaced. No parts.

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS

Near Austin, Texas 78735

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for not producing ice. Upon arrival unit was turned. Turned unit on, unit compressor never kicked on. Ordering start device and harnsess. Rescheduled for 5/17 NO PARTS USED; ordrng 1 WP2217224 (Start relay) and 1 W11123917 (Harness)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP107ESS20

Near Austin, Texas 78746

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for panel not having display. Found panel getting correctly voltage but display not working. Replaced panel test unit and unit test good job complete. W11600219

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Leander, Texas 78641

Gerry C

Job Details: 05/10/2024

"JGCP436HL00 Arrived to inspect ignition issues. The customer advised the rear center would take a very long time to ignite and it was concerning to the customer. I found prior adjustments and parts did not address the issue with the igniter, as it was turned to one side and required adjustment to correct ignition issues. After the adjustment, ignition was within the first three clicks or less and the customer was satisfied with the performance. No gas leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WOED

Near Andice, Texas 78628

Miguel

Job Details: 05/10/2024

Arrived on site for damage to the side frame during install. Removed and replaced left side rail. Verified operation. Call complete. W11235460

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cedar Park, Texas 78613

Paul

Job Details: 05/10/2024

Arrived onsite for a washer with a F2E2 error code. Control was not recording any error messages. The customer had photos of the error occurring. Gained access to control. And found the control panel molex connected well but was giving a bad electrical burning smell from the control. Verified polarity at 123 volts to the control. I replaced the control and ran DLMS calibration and the service cycle. Machine completed the cycle and is working as designed. No water leaks present at the time of service. Job complete. INSTALLED W11624943 Control.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPQ3

Near Austin, Texas 78726

Paul

Job Details: 05/10/2024

Arrived onsite for a diswasher not coming on and clean light flashing. Confirmed the clean light was flashing 7 times it would pause and continue flashing 7 times. The control thought there was an issue with the heater circuit. Ran diagnostic test. And found no amp draw from the heater. Tested resistance of the heater to the control and door switch and found it open. Pulled the machine out tested the hi limit and tested good. Verified the heater was open at the heater. Replaced the heater and tested the unit. When the heater came on it jumped up to 10 amps. Unit is operating as designed. Job complete. INSTALLED W10513894 Heater. No water leaks present at the time of service.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/10/2024

Arrived on site and replaced previously diagnosed control(W11594224) for f2e1 and door gasket(W11542153). Unit working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Lockhart, Texas 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for no power, tested unit found door switch broken causing unit not to start, replaced switch and tested, unit is now running as designed, job complete installed WP3406107"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, Texas 78641

Miguel

Job Details: 05/10/2024

"Arrived on site with parts. Removed and replaced drum, gearcase, belt, cam, capacitor, actuator, control, motor. Ran calibration verified operation. Call complete. W11428524, W11611297, W11481722, W10721967, W11607637, W11172199, W11454372, W11497303"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Round Rock, Texas 78665

Wesley

Job Details: 05/10/2024

Arrived onsite and found unit microwave fan motor failure. Replaced the fan motor. All checks good. W11431128

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Leander, Texas 78641

Scott

Job Details: 05/10/2024

"Arrived on site for fridge making buzzing noise . Ran fan tests all checked normal . Ran compressor teat and at max rpm compressor making loud buzzing noise . At ramp down it would making a hammering noise . Tried to adjust compressor mountings . Still making same noise. Compressor, r600 kit ,nitrogen , service port ,uv drier , weigh 2 hrs . No water leaks detected At time of service . Call to set return . ; ordrng 1 R600kit and 1 Nitrogen and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs and 1 W11566984 (Compressor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Austin, Texas 78702

Leonardo

Job Details: 05/10/2024

Arrived on site to test unit for unit sparking. Found and high voltage. Will need new magnetron capacitor and diode. Customer declined estimate job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Leander, Texas 78641

Miguel

Job Details: 05/10/2024

"Arrived on site with parts order. Replaced mullion. Icemaker barley made any ice. Showing e5 code again. Replaced icemaker mullion and valve. Final inspection found FZR door does not open fully. Customer says he never liked how it closes either. Found Bering out of place on right side rail. Will need new rail. Mullion still not closing all the way. Ordering door. Office will call to schedule. W10806457, W11658802, W11579561. ; ordrng 1 W11518736 (Door) and 1 W11668671 (Bracket.)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78731

Joe Z

Job Details: 05/10/2024

"Arrived on site for excessive shaking/ vibration. Upon arrival, inspected unit and found suspension is totally shot. Replaced suspension W11130362. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near San Marcos, Texas 78666

Andrew

Job Details: 05/10/2024

Arrived on site and replaced previously diagnosed wash basket(W11172199) and suspension(W11217817). Unable to test unit no water or power provided. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Leander, Texas 78641

Gerry C

Job Details: 05/10/2024

"WFG550S0LZ0 Arrived to inspect oven ignition issues. The unit had difficulties igniting the bake and broil tubes and when ignited, would not fully produce flame. I found both air shutters were incorrectly set to fully open, creating a too-lean condition. After correctly setting the air shutters, the issue was resolved. No gas leaks detected during service."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, Texas 78641

Scott

Job Details: 05/10/2024

"Arrived on site for not heating and damaging cabinets . Found paint peeling from cabinet and moisture in control panel. Door gasket may not be sealing properly allowing steam to escape ordering console ,inner door . Call to set return ; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm)"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Dripping Springs, Texas 78620

Tim M

Job Details: 05/10/2024

"Arrived on site to test unit for thumping noise. Ran diagnostic cycle and heard the unit knocking and rubbing. Inspected under unit, found rotor bolt loose and found slider rubbing on the clutch. Replaced slider (W10734521), clutch (W10754448), and secured rotor bolt. Noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model wee750h0hz5

Near Austin, Texas 78744

Ryan B

Job Details: 05/10/2024

"Arrived on site to replace burner assembly diagnosed on previous trip. Replaced rear left burner, tested unit, unit is running as intended. Light has turned off. Job complete. USED WPW10342780"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Lockhart, Texas 78644

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit for elements not heating, tested unit found left rear and front elements shorted, replaced and tested, unit is now running as designed job complete installed W11396792, W11396790"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Leander, Texas 78641

Scott

Job Details: 05/10/2024

"Arrived on site for low ice production . Ran diagnostics. Everything is functioning normally , did find lines a bit warmer than normal. . Did find coils covered . Cleaned coils off . Reran diagnostics and getting a frost pattern . Recommend monitoring over week end to see if production improves . In case of call back recommended sealed system ( compressor and chill plate . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Bastrop, Texas 78602

Andrey

Job Details: 05/10/2024

"Arrived on site to test unit sparking, tested unit found shorted diode causing it to arc out into the capacitor damaging the connection, replaced capacitor, magnetron and diode, tested unit unit is now running as designed, Job completed installed W10850446, W10754299, W11256462"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, Texas 78641

Miguel

Job Details: 05/10/2024

Arrived on site with liner repair kit. Installed repair kit. Verified operation. Call complete. 8201700

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM12

Near Austin, Texas 78737

Luis

Job Details: 05/10/2024

Arrived on site for no cool. Removed compressor cover found oil sprayed on cover traced location of leak found crack at suction line entering compressor compressor not powering on due to leak ordering a new compressor; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Canyon Lake, Texas 78130

Andrew

Job Details: 05/10/2024

Arrived on site to test unit for not reaching set temps. Ran unit to 350? and allowed elements to cycle. Unit is working as designed. Advised contractor on against use of hanging thermometers as they cannot keep up with temp fluctuations as stated in owners manual. No parts replaced. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Temple, Texas 76502

David Z

Job Details: 05/10/2024

"Arrived on site to follow up on refrigerator not keeping temp and also leaking. On arrival was able to clarify 2 separate issues, first was that items in the pullout deli drawer drawer only seem to be spoiling much faster. Second, a large amount of condensation is building on the freezer door gasket, as well as a little frost in the front top section of the freezer. I found the drawer vent was closed almost completely, so I opened it up to allow more cold air in. RC temp was 37, freezer temp 2. I also adjusted the freezer door by raising it 1/8 inch or so. The top of the gasket was barely making contact with the liner, and likely letting air in if door wasn't perfectly positioned. This should resolve all issues present. I also set the mullion heaters off sensor operation and to always on. No parts needed. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, Texas 78738

Matthew

Job Details: 05/10/2024

Arrived onsite for unit making different noises. Customer stated humming and chirping noises. Could not duplicate chirping but could hear humming coming from evaporator compartment. Found ice buildup near evaporator fan. Found freezer setting on -8. Customer also stated food seemed to be over freezing. Removed buildup and set temperature setting to 0. Customer will monitor and try to record chirping noise.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78724

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for linking from underneath. Upon closer inspection f0e2 for oversuds, only error code present. Ran diagnostics cycle to see if unit would leak, unable to replicate. Filled cavity with water to touch glass door to see if an issue can be caused that way. Filled unit up and drained no issues present. I for customer to much soap can cause unit to act abnormally due to bubbles on sensors nmaking sensors not engage and suds traveling to places water typically does not. No leaks present at this time. Job complete. NO PARTS USED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Lampasas, Texas 76550

Sterling

Job Details: 05/10/2024

On arrival verified complaint of not cooling. Confirmed unit is not cooling and found ice build up on back wall. Visual inspection shows bottom heater is clear of ice but evap is fully frozen. This is a short defrost issue. Checked the thermistor and found open. Replaced and ran heater test. Heater runs. Advised customer to defrost completely 24 hrs. Job complete no leaks detected during service. Installed wpw10384183

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Leander, Texas 78641

Scott

Job Details: 05/10/2024

Arrived on site for microwave not heating and making loud buzzing noise . Found diode burned up. Replaced diode W11256462. Unit is now heating properly . Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHB04

Near Georgetown, Texas 78626

Lou

Job Details: 05/10/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. After in evacuated the system, I cleared the system with Nitrogen and found the drier was leaking at the cap tube which is why the unit never cooled. Replaced all parts mentioned and vacuumed the system. Pressures held at -30/0psi. I installed 55g of R600 refrigerant and tested. Unit is cooling properly and operating as designed. No water connections to the unit and no water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Austin, Texas 78745

Ryan B

Job Details: 05/10/2024

"Arrived on site to inspect unit for banging around excessively. Upon closer inspection found holes not punched through basket and unit was unbalanced. Adjusted legs tested unit, unit is spinning better still recommend replacing basket due to hole issue. Office to reschedule. NO PARTS USED ; ordrng 1 W11513243 (Basket)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dripping Springs, Texas 78620

Tim M

Job Details: 05/10/2024

"Arrived on site to install previously diagnosed parts. Replaced console (W11600355) and control (W11261169) and tested, unit is running as designed. Advised customer to connect unit to wifi to prevent software issues in the future. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, Texas 78730

Joe Z

Job Details: 05/10/2024

"Arrived on site for not draining properly. Upon arrival, ran diagnostics and get error code F0-E2 oversuds. Added water to unit and began cycle. There are lots of suds with out even adding any detergent. Ran a drain cycle and all water drain except all the duds in basket. Cleared out flushed out all suds. Test unit again and all water drains correctly. Instructed customer with using HE detergent and explained how fluids will remain after drain cycle. Unit is operating as designed. No leaks present at this time. Job complete . No parts used"