"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that fine in normal but and other settings clothes is wet at the end of cycle, put unit through diagnostics, no error codes present and all components running good, called tech line and presented my findings, after after diagnosing unit further with tech line they are recommending replacing suspensions due the a wobble of the outer tub, causing unit to shut down prematurely and not spin out clothes, Sr#7733628873, ordering suspension and other parts to ensure completion ; ordrng 1 W11130362 (Suspension) and 1 W10396887 (Hub)"

Arrived on site for range not heating correc in oven section and smelling gas when in use. Upon arrival confirmed issue. After further inspection I found the igniter had failed as well as the safety valve.

"Arrived on site to inspect dryer not heating. Upon further inspection, I found this unit to run off of a sealed system...compressor, evaporator, condenser, etc. After several attempts, I was able to get the unit into diagnostics to test. Once I got to step 05, the display showed error code F06. I continued to follow the tech sheet for the error code and reset the unit and tested. Unable to determine the failure on this unit, I am rescheduling the call and ordering a CNOTE-SCHEDULE EARLY TO BE ABLE TO CONTACT TECHLINE. . Unit was up stacked and at customers request, the unit remained up stacked for future service. No water leaks observed during service. Unable to locate model/serial placard. Phot in SD-QuickPic is of the washer MS as theyre paired.; ordrng 1 CNOTE (Schedule for early call to contact techline)"

Arrived on site for refrigerator with right side door gasket is seal breaking. upon arrival confirmed issue. I then found that new gasket supplied for repairs also had broken seams worse then original gasket conditions. Will need once new gasket is ordered and inspected for repairs. ; ordrng 1 W10830274 (Gasket ( need visual inspection prior to returning)) and 1 Cnote (Gasket needs inspection prior to rescheduling)

"Arrived on site to replace lid switch, found control panel is shorted, will need to bring back a new one also. Lid switch has been replaced; ordrng 1 W11513246 (Control) and 1 W11481116 (Control)"

"Arrived on site and inspected dishwasher and found all roller wheels on bottom rack are broken and one on top racks. . Bottom wheels were not ordered properly And will need to be re-ordered; ordrng 4 W10195416V (Lower rack Wheels)s"

"Arrived on site and inspected ice machine and found no production. Set ice machine into a manual diagnostic cycle and all functions are operating properly sent a picture of water filling and recirculating pump running to KB/service management. Ice machine does nothing when just powered on without diagnostic cycle. . Will also bring back Bin thermistor , reservoir drain and all prescreen parts. If issue is not controlled or will need to for different part; ordrng 1 W11542868 (Water reservoir drain pump) and 1 W11034363 (Control) and 1 WPW10511923 (Bin thermistor)"

Replaced hinge receivers on door but do not have hinge receivers for cabinet. Sent pictures and video to KB/service management for parts research; ordrng 1 Partsresearch (Hinge receivers left and right)

"Arrived on site to inspect unit for not washing, found no water getting to unit, found no power getting to water valve, found failed control, also found failed wash motor. F6e4 f9e1 f8e1 f9e2 ; ordrng 1 W10854220 (Control)"

"Arrived on site to inspect refrigerator leaking from dispenser area. Upon further inspection, the customer advised that the unit is not cooling in either section. I checked temps and both compartments were warm. Pulled the unit out onto my floor protector and inspected the compressor and controls. I found the unit is getting 124V and the inverter is showing 3.3VDC (range 3-6VDC). I could hear the compressor making a constant chirping noise and was warm, as were all of the refrigerant lines. I advised the customer of my findings and am ordering a sealed system repair. I am ordering the compressor, RC evaporator, UV dye drier, access valve and CNOTE-3HR JOB. Unit left unplugged for safety. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor kit) and 1 W11087200 (Inverter) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3HR JOB)"

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,diagnosed unit not running through a full complete defrost cycle,ordering housing,defrost sensor and temp sensor. Customer will defrost unit 24hrs before repair. ; ordrng 1 ADJ73252234 (Evaporator cover) and 1 6615JB2005R (Defrost sensor)"

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit has seemingly not responded to her when trying to power on and use the Appliance several times. She advised that the unit does work right now but it took four days for it to turn back on. Check voltage from the control and found proper voltage. Check behind the unit and found that the vent hose behind the unit had been somewhat restricted due to the vent hose being crunched and being too long. I did advise the customer to shorten their vent hose and to create a better line of venting for the dryer. Ordering the user interface and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11419059 (Console)

Arrived on site for a refrigerator that is not sealing in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found the gap between the gasket and the upper left-hand side of the refrigerator door gasket. Attempted to reposition the hinge to allow the door to fit properly but found that the door was in fact pushed up against the cabinet. Found that the upper portion of the door was pulled away from the cabinet whereas the lower portion of the door was completely straight. Unit has a bowed door and will need to be replaced. Ordering door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10912320 (Refrigerator door)

"Arrived on site to install previously diagnosed parts, parts ordered where not the correct parts will need a mag. Office to order parts and reschedule for return visit. ; ordrng 1 WP4375424 (Mag)"

Arrived onsite to pull control on the refrigerator. I contacted CS and advised him of the situation and it was determined that I would leave the control and he will get in contact with cx within 2 days with more info. .; ordrng 1 W11395641 (COVER-EVAP)

Arrived on site for refrigerator tripping breaker. Tested contol and was not sending voltage to heater removed old control and tested and was sending voltage but then it trip the breaker again when it was in defrost. Will be ordering the harness for heater and the element. Office to order parts and reschedule for return services. No water leaks detected at time of service.; ordrng 1 W11575359 (Heater) and 1 W11306948 (Harness)

Arrived onsite for dishwasher with inoperable soap dispenser. Upon arrival I checked operation of dispenser in diag mode and found the it would not open. I replaced it and tested again and found no change. With points me to believe that the console is to blame. I and ordering 1x console. .; ordrng 1 W11087226 (Control)

Arrived onsite for dryer not heating. Upon inspection I found heating element showing open. And the timer not functioning properly and the light bulb blown. I installed new element and timer. And tested unit and found unit heating. I am ordering the bulb. .; ordrng 1 WP22002263 (Bulb)

Arrived onsite for refrigerator not cooling. Upon inspection I found temps in fc at 35* and in the fc 4* Upon further inspection I found that there was some condensation in the rc caused by and torn door gasket. I the checked the rc evap and found ice buildup I replaced the ice and checked heating element and found it good fan was running. I checked the defrost mode to an 8hr defrost. And I ordered the right side door gasket. ; ordrng 1 W10407212 (Gasket)

"Arrived on site and inspected oven and found oven door front is popping out, took picture. Hinge is likely broken inside door and door front and hinge will need to be replaced; ordrng 1 W10799308 (Door front)"

"Arrived on site for a dishwasher that is not filling. Inspected unit and work area. The customer advised the unit just makes the growling sound and does not actually wash her dishes. Confirmed the customers complaint but did not find the unit trying to even attempt to fill. The unit would just stall out and make this grinding noise for 30 seconds before flashing on the control. The unit would start the cycle and Wood keep the unit in a paused state. Ran the unit through diagnostics and went through the auto test. Found the unit showing a 7C (motor vane check) error code. Attempted to run checks on the motor van and could not fin he connectors for the vane. Spoke to CVS and was advised to order the main control, wash motor, and sensor vane. Ordering parts and the office will need to contact the customer about a return date.; ordrng 1 DD92-00059A (Control) and 1 DD32-00011A (Sensor vane) and 1 DD93-01013A (Wash motor)"

Arrived onsite for clock not syncing to correct time and microwave light out. Found unit unable to connect to WiFi. Ordering console and bulb. . ; ordrng 1 W10886919 (Lamp)

"Arrived onsite and found unit operating as designed, but handle cap dislodged. Repaired handle cap. Unit is now operating as designed. All checks good. Advised customer on repair."

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I checked the element and it looked good. I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the terminal block and tested amp draw to the components. The unit operated as designed and the element displayed 7-9amps during wash and drying cycles as designed. I poured water on the element and displayed to the customer how the element is heating. I made recommendations for use and care, as well as, detergent and rinse aid use. Customer has a water softener system. No water leaks observed during service, job completed."

"Arrived onsite and after extensive testing determine cause of ongoing issue was the emitter boards not allowing voltage to cycle the icemaker. Valve is in range. Diagnosed with SW. replaced the emitter boards. And charged 1581 . Unit is now set up to operate properly. Advised customer on repair and that if the unit does not produce ice at this time, it will be a non wiring short in the internal harness."

"Arrived on site for refrigerator not cooling, inspected unit and work area. At arrival compressor was supper hot and not cooling at all. Sealed system would be required to fix unit.. No water leaks detected during service. Job completed."

Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan motor failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site for complaints of no power. Found blown fuse. Installed new fuse and power was restored. Tested unit with glass of water. Unit is heating properly. No other issues at this time. Job complete.

"Arrived on site for complaints of no cool, and intermittent ice dispensing. Found RC at 50 and FC at 17 degrees. Found good frost pattern on evaporator. Found fan running and air diffuser working.

Arrived onsite found blown thermal fuse because fuse had been placed directly agains the cabinet interior and prematurely overheated. Replaced fuse and placed in correct location. All checks good. Advised customer on repair.

Arrived onsite and replaced damaged as panel. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for ice maker not producing. Found unit fill sensor stuck causing it to continuously read full. Repair fill sensor unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site for a dryer with a dent. Upon further inspection I found the front panel with two dents in the front left. Upon further inspection while removing the new panel from the box I found a small scratch. I verified with the customer that it was okay. I installed the panel and the unit is as designed. Call complete.

Arrived on site to install previously diagnosed parts. Upon removing the old drain pump I found several large shards of tile like pieces in the hose and pump. I removed the pieces from the hose and replaced the pump. I then replaced the pressure hose and tested the unit. I filled the tub and drained it. I found the unit working as designed with no leak present at the time of service. I the with check. Call complete.

Arrived on site for wall oven not heating. I found the unit completely responsive but with no heat. I turned off the power at the breaker and then gained access to the heating components. I ohmd out all elements and found them good. I ohmd out the thermostat and found it bad. I replaced the thermostat and then tested the unit. I let the oven preheat the 350?F and found it working as designed. Call complete.

"Arrived on site for a refrigerator not making ice. Upon arrival the customer stated they thought the unit was within warranty.

Arrived on site to diagnose a washer that is making unusual noise. Found main pulley nut loose and retightened nut. Tested unit and found all is functioning properly at this time. No leaks were found at time of service

"Arrived on site to diagnose a refrigerator that is freezing items in the rc. Found airgaps in shelves blocked by packages, preventing proper airflow through rc. Advised customer on findings. No further repairs needed and no leaks were found at time of service."

Arrived on site to install previously diagnosed part. Installed new switch and knob. 2326. Unit is now operating as designed. Job completed.

"Arrived on site for noise complaint. Found unit making a scraping noise while running. Found front feet much too high, causing unit to slightly tilt back. Adjusted feet and tested, now unit is running smooth with no scraping noise. Unit is heating correctly as well. No other issues at this time, job complete."

Arrived to instal previously diagnosed and ordered part. I removed the failed control and installed the replacement. I tested and the unit heated and cycled as designed.

"Arrived on site for complaints of no drain. Found large amount of food and trash debris in drain pump. Removed all debris and tested. Unit is no draining properly. Advised customer to make sure to rinse dishes and be careful about letting trash in.

"Arrived on site for install of new heater. Customer also stated that the unit will not advance. As soon as he presses start, clean indicator flashes. Installed new heater. Tested and unit is now advancing normally. No water leaks detected, job complete."

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new panels,new cap, new cooktop and door. Tested unit and found unit operating as designed.job complete."

Arrived onsite for rang with gas smell when oven is in use. Up inspection I found no leaks. And also found that the regular was not convinced to ng fro lp. I corrected this and tested unit and found unit operating as designed. Call safety and spoke with Lauren an got Sr#7733573887. Job complete.

Arrived onsite for range with burning smell. Upon inspection I found that the terminal block had burnt up due to a loos connection. I replaced the block and with my wiring kit I repaired the wire terminations. And tested unit and found unit operating as designed jobs complete .

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found the element illuminating at the back left vent inside. I found the vent tube at the back of the unit was badly crimped and not allowing for good airflow to the vent inside the wall going to the roof. Using my borescope, I checked the vent inside the walls and found a large amount of lint built up inside. Using my vent test kit, I tested the airflow in the unit and the first test I performed with the vent tube off and the unit passed. I tested two mores times with the vent tube attached and the unit failed both times. I recommended that the customer have the vents checked/cleaned before using the unit again to avoid any damage to the unit. No lint observed during service within the unit, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the left RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Removed and replaced the ice maker cover. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect wash plate broken. I found the wash plate mounting bolt had came loose, allowing the agitator to come loose. I reinstalled the agitator and mounting bolt and replaced the wash plate due to worn teeth and tested. The unit squealed during high speed spin and I removed and replaced the belt. I calibrated the control and the unit operated as designed in service test mode. No leaks observed during service."

"Arrived to inspect door damage. I found the door panel and the console were smashed in various places from shipping or installation. I removed and replaced both parts and tested the unit. All functions were present in service test mode and there were no error codes. The side mounting screws were not present and I informed apartment maintenance that they will need to be installed. Operational test good, no leaks observed during service."

"Arrived on site and found Door gasket is out of channel. Reset door gasket back into channel and door is now closing properly. Took one picture of completed repair, job complete"

"Arrived to inspect buttons not responding. I found that the stop button would not engage and the CX presented a video showing the issue with the start button intermittently not responding. I removed and replaced the control and tested. All functions were normal. If additional purchase date information is required, the owner will need to be contacted, as I met with the tenants."

Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps normal at time of service and no failures to unit. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived to inspect vibration and unit walking. I found the legs incorrectly set and corrected. Internal inspection showed no signs of damage and I entered and tested within manual and automatic test modes. The unit operated as designed. The CX had water treatment and I set the concentration to 6X and advised them how to adjust if needed. No leaks observed during service.

"Arrived on site to test unit for no cool, tested unit found a cracked liner from front to back of evaporator causing warm air to penetrate into FC causing defrost system failure, liner is saturated with moisture, multiple issues with defrost, failed heater, evaporator fan, thermistor out of range, due to damaged liner a good repair cant be made, unit is not job complete"

"Arrived on site for noise complaint with hinge. Found defective arm extension assembly,replaced extension assembly tested door operation good noise no longer present ; used 1 WP2307857 (Extension) from stock"

"Arrived on site to test unit for burner getting to hot, customer stated that she cant get the burner to cook on very low heat, tested unit found all burners operating as designed, not shorted infinite switches and all burners adjusting in temps and cycling per design, advised customer to use smaller burners to achieve lower desired temps, unit is running as designed designed job complete"

"Arrived on site to test unit for flickering display, tested unit found control connections are good to the display, replaced display, unit now is running as designed, job complete"

"Arrived on site to test unit for Draining only in drain and spin, customer stated that it completely stopped draining, tested unit found water in tub, attempted to activate drain pump, no success, inspected connection to drain pump and found broken connections, fixed connections with butt splice, also found failed cam, image uploaded, replaced cam, no signs of gear case failure, put unit into diagnostics cycle, all components are activating, softener dispenser is also running as designed, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for leaking water and customer stated the there is no ice production, tested unit found broken harness on the bottom door,

Arrived onsite for SQUEALING/BANGING NOISE DURING SPIN- STILL DRAINS AND WASHES FINE BUT SOMETHING WRONG WHEN SPINNING. Upon arrival found F0-E5 off balance load detected. Found floor in laundry room warped and causing unit to be Un leveled. Customer stated that the unit usually shakes when large blankets are being washed . Explained to customer that large heavy item tend to cause off balance issues and instructed customer to balance load with other articles. Leveled the unit legs the best I could. As far as the squealing noise. Found loose belt and worn cam pulley. Replaced belt and cam. Test unit and unit operates as designed. Job complete

Arrived on site to install previous diagnose part. I gained access to the mullion and replaced it with new. I tested the door and found it working as designed. Job complete.

Arrived on site for vent hood not venting properly. I inspected the unit and work area. I removed the blower motor and tested it. I found it working as designed. I looked into the exterior vent and found it sealed off with no way out. I toke pictures and a video and showed the customer. The home builder needs to come out and remove the vent hood so they can properly vent it outside. Job complete.

Arrived on site for to install previous diagnose part. I gained access to the control and replaced it with new. I reassembled the unit and tested it. I found it working as designed. Job complete.

Arrived on site to test unit for ice maker leak. Found ice maker twist tray not moving but ice maker running through diagnostics when engaged. Ice maker would run a cycle but twist tray was staying stuck in mid cycle causing leak. Also noticed ice maker fill tube heater harness is damaged. . If returning to repair recommend ice maker and filltube with heater. Attaching to photos.

"Arrived on site to replace UI, after replacing, unit tested good."

"Arrived on site to inspect unit for not finishing cycle, found drain filter was clogged, I removed clog, unit tested good.

"Arrived on site to inspect unit for not simmering, customer had lp conversion done, and unit is testing good."

"Arrived on site to perform sealed system repair based off of previous diagnosis. Found temps were correct in both RC and FC on arrival. Evap had full frost pattern. Replaced compressor, evap, dye drier, run cap and start device as a precautionary as unit is now working properly. System held 130psi of nitrogen for 30mins. Vacuumed system and charged to specs. Found compressor struggling to turn on. Reset gfci wall outlet and unit kicked on but noticed garage lights flickering. Watched compressor cycle and when attempting to turn on again voltage to unit drops and lights flicker. Outlet unit is connected to is tied in with multiple wall outlets and garage door openers. Breaker for electrical circuit is 10amp gfci. When unit is supplied with proper voltage it runs as designed. Advised customer needs to correct issue by providing dedicated breaker and outlet for unit only as previously recommended by whirlpool tech line. No water connection to unit. Job complete."

Arrived on site to test unit for not filling with water. Found unit filled with water upon arrival. Drained water and ran diagnostics with no issues. Removed overfill switch connection to attempt to get control to throw an error code as none were present. Control did not recognize switch status. Removed owi connection with no change in performance. Recommend replacing control board. Customer stated they would like to shop around and prefer to have unit replaced. Advised customer if they decide to proceed with repair to give us a call. of 1514. Attatched to photos. Job complete. 1514 CC P9AMJ9

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and no stored codes found. Ran a diagnostics cycle and everything checked good. I then tilted unit back wards and chef for any gear leaks and found nothing. Unit is operating as designed. No water leaks detected during service. Job completed."

"Arrived on site for dryer making noises, inspected unit and work area. Disassembled unit and found change and a tool stuck around the drum causing unit to stop and make loud noises. Removed all change and tool. Reassembled and tested. Unit is operating as designed. No gas leaks detected during service.

"Arrived on site and found icemaker is cycling but not getting water. Cannot hear valve actuate, found voltage to valve is good and after replacing it south is now actuating when icemaker call for water but there is still no water entering icemaker. Waterline to icemaker likely froze in between when previous homeowner out and new homeowner moved in. Recommended that refrigerator be allowed to defrost for two days to see if this clears waterline. Job complete"

"Arrived on site and inspected dryer and found with vent hose attached airflow is showing restricted, took one picture. Removed vent hose and now airflow is showing good. Dryer is heating properly. Recommend it to homeowner the vent to the exterior be clean/cleared by a service and flexible vent hose be changed out for a rigid one.

Arrived on site and replaced heating element per service pointer W11540964. Job complete

"Arrived on site to inspect unit for not heating, found failed magnetron, I replaced magnetron, unit tested good.

"Arrived on site to inspect unit for not powering on, found connector on control board not making good connection, I replaced control, unit tested good."

"Arrived on site and found freezer evap drain is frozen/ blocked by ice. Sent pictures to KB/service management. Used steamer to remove ice and reassembled freezer, job complete"

"Arrived on site and inspected washer and found no error codes, ran all functions in manual diagnostic and everything passed. Ran test 51 and it also passed. Took picture of gearcase and washer is operating us intended. Found tub is not connected on the front edge and reattached it. only no issues with washer, job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced ignitor, inspected harness and tightened screws on holder and burner as instructed by tech line. Tested unit and unit cycled 10 + times without issue. Unit is functioning properly. Job complete"

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Compressor was on. Inspected freezer compartment and found fan not on. Removed evaporator cover and fan was bound with debris. Removed debris and fan kicked on. Cooling was affected by no evaporator fan movement. Cleared area and unit is now functioning properly. Job complete

Arrived onsite for refrigerator not cooling. Upon inspection found evaporator cover covered in frost. Thawed ice and inspected behind evaporator cover. Found defrost issues. Upon further inspection found harness not connected securely. Secured harness and tested. Unit now going through defrost cycle. Job complete

"Arrived onsite for right rear burner not functioning. Upon arrival tested unit. Pulled unit to inspect control area. Found active throughout the control, switch and burner area. Took pics. Notified customer that warranty will not cover repair and warranty at this point is void.

Arrived onsite for dishwasher not starting. Upon inspection found failed connections at junction box. Secured connections and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for Missing turn table and the glass cooking tray. Upon arrival unit is in a vacant apartment. Found tray and ring were missing. Replace tray and ring.job complete

"Arrived on site for Fridge making a buzzing noise every two minuets. I inspected the unit and work area. I found the compressor trying to kick on and then shut off. I found good voltage at the wall. I tested voltage to the start device and found 120vac when called for cooling. I swapped in a test start device, and found the same thing happening. The unit will need a compressor, uv dryer and a access stub. I spoke with PR, he is ordering parts. I spoke to the customer about lead time and it could take up to 2 months to come in. The office will reschedule when we have eta on the parts."

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a scratch in the outer door panel near the middle of the panel. I removed and replaced the panel and tested the unit and it is operating as designed. No water leaks observed during service and water left turned off. Job completed."

"Arrived on site and inspected refrigerator and found no ice production, reset ice maker and it dropped what it had in tray and refilled with water. Ice maker is working now, if issue continues will need to bring back a new ice maker, job complete"

"Arrived on site for a refrigerator making a loud noise. Upon arrival the noise was occurring. It was a noticeable abnormal vibration. I found the vibration coming from the cardboard base under the condenser. The cardboard was beginning to bow and vibrate against the condenser when the compressor was running. I did my best to reshape the cardboard and the noise greatly reduced. I informed the customer that the cardboard cannot be removed, and it is possible the noise may come back. Unfortunately it is how the unit is designed and the more moisture that is present, the more the cardboard may bow. No fee due to being a for the same issue. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Customer advised that the unit had processor prior to losing cool but when he unplugged it and plugged it back in after defrosting it, the unit has been working since. Did not see any evidence of any kind of defrost issue on the evaporator even though the unit has been running for a little over a week. Tested resistance on the heater and found it within range. Checked the defrost by metal and found it closed. Spoke to PR and was advised to check resistance and continuity from the board. Found the wire harness shared continuity. Was advised that this issue couldve been caused by a door being left open in the freezer due to this being the first time this is happened. Customer will call back if further issues persist. Call complete."

"Arrived on site for a washing machine that its intermittently not filling with water. Inspected unit and work area. The customer advised that he can run his unit a couple times in the first time it wont fill of water but on subsequent cycles, the unit will fill up more water. Had the customer show me the time of loads that he was running and noticed he was using the extra power button which was most likely causing his issue. Pulled up the service pointer on the extra power button and explain to use to the customer. Ran a load of clothes in a normal cycle without the extra power button and found the unit filling as designed. Went over the user care guide and the unit is working as designed. Call complete."

Arrived on site for a washing machine that is leaking and overflowing. Inspected unit and work area. Customer advised that she did not know if the unit was actually leaking from underneath the unit or not but that the unit did overflow when she went to use it. Checked the pressure switch and found a good connection. Checked the pressure hose and found a tear in the pressure hose on the back of the tub. Replaced the pressure hose and tested the unit. The unit began to fill and operate as designed and cut off the water and continued into the agitation cycle prior to overflowing. The unit is now working as designed. Call complete.

"Arrived on site for a washing machine that is going off balance on certain cycles and is making a squeaking sound. Inspected unit and work area. Confirmed the customers complain about the squeaking sound but found it only squeaking whenever you push the basket from side to side. I did check the hub and did confirm that theres no issue with the hub. Check the suspension and found the suspension was good. Checked underneath the unit and could not find any signs of rubbing or oil marks anywhere. Tested the unit and manual agitation and spin and the unit ran as designed. I did find that the washer was sitting on level and was leaned all the way to the right where the tub was pushed up against the side of the cabinet. Did explain to the customer that can cause off-balance loads. The customer stated that the unit only seems to go off balance during towel loads and that even when she tries to adjust the clothes inside of her washer, the unit will still go off balance. Ran the unit with a a load of towels and ran the unit through a drain and spin after soaking the towels. The unit ran as designed. Spoke to JC and was advised to check the rod cups up at the top of the washer to ensure that nothing was cracked or broken. Did confirm that all of them were intact. Whenever user care guide and the unit is working as designed. Call complete."

"Arrived on site for a refrigerator thats making a rattling sound. Inspected unit and work area. The customer advised that the unit was making a rattling sound when they initially called in but since theyve moved the refrigerator, the noise has been removed and they have not had the same issue. He didnt want me to check the unit just to make sure there wasnt anything wrong. Check the unit and could not replicate the issue. I ran through all kinds of testing with the unit and advise the customer that he mightve had an issue with the flooring causing uneven leveling and causing something to rub up against the cabinet. Could not see anything necessarily that would be needed to be moved so advise the customer to call back if they had further issues. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the gasket and tested the unit. Found the unit sealing properly around the entire freezer. Advise the customer to give the unit 45 hours for the gasket to mold properly and to remove as much frost debris as possible to avoid further issues. Call complete.

"Arrived on site for console being unresponsive. I inspected the unit and work area. I found the unit in a failed state with the console not responding. I found powering from the main control being sent to the console. I unplugged the console and closed the latch. I found the unit going into a drain indicating a good main control. I spoke to the customer about replacing the console, and provided the from CS. The customer agreed. I installed the new console and tested the unit. It is now working as designed.

Arrived onsite and found unit drain tube clogged and causing leaking. 2360 service and . Modified tube to prevent issue from reoccurring and cleared all ice. Unit is now operating as designed. Charged .

Arrived on site to install previously diagnosed parts. Removed oven from wall opening with my dolly. Removed back cover to gain access to backs element to install new one. Reassembled unit and tested and unit is now operating as designed.