We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Killeen, TX 76543
Tali W
Job Details: 10/06/2021
"On site for range front right burner not working on low and display not working. Found display had something internally blocking front clock. Also, front right infinite switch defective not allowing element to turn on on low. Replaced control and front right infinite switch. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2021
Arrived on site for washer not functioning. Upon arrival customer stated unit completed 3 full cycles before the forth cycle wouldnt continue after it reached rinse cycle. Found f7e5 error in diag. Confirmed all prior repairs still intact. Found actuator/shifter motor was grinding when activated between spin/agitation and had completed shift. Replaced actuator reassembled and tested washer. Found it functioning as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 10/06/2021
"Arrived on site to test unit for oven not heating, tested unit found bad glow igniter, replaced igniter, tested unit,unit now working as designed no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMCS1016GSS0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
Arrived on site to test unit for not heating. Found console key pad not responding and wave guide has food splattered on it.Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 10/06/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested the unit. The unit began to work as designed. The customer asked about one of her racks not opening and closing properly. She advised of the upper rack was falling. Confirmed the customers complaint and found that the upper left hand adjuster was broken. Spoke to claims and was advised to add it to the existing ticket. ; ordrng 1 W10712395 (adjuster)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not closing normally due to a broken lid, upon inspection found the left side broken causing issues, repair covered under special project. replaced lid and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found condenser lines rattling causing noise. Repositioned lines and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MTF19681651
Near Austin, TX 78717
Wesley
Job Details: 10/06/2021
Arrived onsite and found unit issue had cracked door hinge support in the door. Only the door will be needed to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Cliff
Job Details: 10/06/2021
"Arrived on site to diagnose a refrigerator that has a door not closing properly. Found right side upper hinge and extension arm rounded out causing extension to hit stop prematurely. Replaced extension, hinge, and stop and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
GE REFRIGERATOR
Model PGCS1PJZBSS
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/06/2021
"Arrived on site to test unit for no ice. Found icemaker not calling for water. Installed new icemaker and new valve. Tested unit, unit tested good. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a dishwasher that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2021
Arrived onsite to replace damaged glass door. Took pic in SD. Replaced door and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tod and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78723
Jacob
Job Details: 10/06/2021
Arrived onsite for unit not turning on. Looked at the unit and saw there was no power. Upon further inspection. Found that the thermal fuse was bad and the control panel was no longer functioning. Replaced fuse and control. Tested the unit up to 350 degrees. Unit got up to temperature. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2021
Arrived onsite for refrigerator icemaker not making ice. Upon arrival inspected unit. Checked wiring harness near hinge and was good. Check ice maker harness and was good. Ran harvest test and passed. Ran fill test and did not fill. Made second attempt to fill and did not. Pulled unit forward for inspection of valve. Found cord and supply line kinked. Ran test with unit pulled out and ice maker filled properly. Unit is now functioning properly. Notified customer to watch cord and line when moving unit. Job complete
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/06/2021
"Arrived on site for washer making loud noises and unit being off balanced. Inspected unit and work area, found major rust buildup around dispenser and lid hinge. Performed diagnostics mode and monitored test operation. Verified bearing failure. Found tub leaning towards back side. Found failed suspension rods. Gained access to bearing and found stator cover gears worn. Found failed bearing.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76502
Tali W
Job Details: 10/06/2021
"On site for dishwasher displaying F9E1. In diagnostics, found F9E1 not draining, FAE2 vent wax motor electrical issue. Customer stated that water would be left standing inside of unit and if he would push the cancel button, the unit would drain. Ran diagnostics cycle. Found unit turning completely off mid cycle. I was then able to press cancel and unit did complete drain cycle. Found vent fan shorting out control board. Ordering vent fan assy and control. Office to reschedule. ; ordrng 1 W11410062 (Control) and 1 W11414073 (Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Wesley
Job Details: 10/06/2021
Arrived onsite and repaired dishwasher by replacing the dispenser and the screw. Tested unit in diagnostics and found all operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78717
Wesley
Job Details: 10/06/2021
Arrived onsite and found failed start device. Replaced start device and tested unit and found all is operating as designed. all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the wheels are very uneven, leveled unit and door fixed itself. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Tyler
Job Details: 10/06/2021
"Arrived on site for refrigerator not making ice. Upon arrival customer stated unit quot making ice one week after last repair. And during time they found FC not as cold as it should be. On arrival unit in defrost, temp in FC is 6/set at 0. Amp drawer to compressor when it turned on is 1.04amps. I found no evidence of refrigerant leaks. After exposing evap coils I found signs of unit going into defrost to early indicating hv control that goofed on last repair was no having a timing issue with defrosting. .; ordrng 1 W11334745 (Evap fan) and 1 W11399844 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/06/2021
"Arrived on site for refrigerator water filter not staying in place. Inspected unit and work area. Attempted to install water filter and found door not staying shut. Will need to replace water filter housing.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Temple, TX 76502
Tali W
Job Details: 10/06/2021
"On site for dryer not powering on. Found wall outlet receiving 120VAC on L2, no voltage to L1 causing dryer to not power on. Informed customer to have electrician fix the outlet issue. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 10/06/2021
"Arrived on site to test unit for rack falling off, tested unit found track stops missing, installed stops tested unit, unit working properly no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for refrigerator not making ice. Upon arrival found water would dispense after customer replaced unit filter. Found unit ice maker having voltage and water but motor turning weakly and heater not turning on. Ordering ice maker office to reschedule upon receiving.; ordrng 1 W11483245 (Ice maker)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Austin, TX 78746
Luis
Job Details: 10/06/2021
"Arrived on site for thin too no ice. Ran diagnostics weak water flow entering reservoir diagnosed a defective water valve,replaced water valve ran diagnostics good water flow and unit passed all diagnostic test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Pflugerville, TX 78660
Scott
Job Details: 10/06/2021
Arrived on site for freezer ice maker leaking . Found fill cup full of ice and ice bin solid ice from leak . Replaced triple valve and ice maker . Ran harvest all checked normal. All connections dry . No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Justin
Job Details: 10/06/2021
Arrived on site for a washing machine throwing a F8E4 error code. The customer stated that the unit will flash different lights and beep continuously. I gained access to the float switch and found the tray full of water. I then put the unit into diagnostics mode and found stored error codes F9E2 for drain issue and F8E4 for overfill. I put the unit into diagnostics mode and it ran through as designed with no leaks. I found the customer recently installed a water softener and was still using pods as detergent. I informed the customer on how this can cause over sudsing resulting in a leak. I found this was most likely the cause of the float tray with water in it. I advised the customer on proper soap usage via the user care guide. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78758
Scott
Job Details: 10/06/2021
"Arrived on site for dryer not heating but tumbling . Checked element ,thermostats and fuse . All checked normal. Checked and found no voltage coming from timer . Replaced timer . Also found outlet failing . Dropping a leg of power . Could twist power cord slightly and get correct voltage , but once let go it would drop. Informed customer outlet will need to be replaced . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
Arrived on site to test unit for leak. Found no evidence of leak. Found hot and cold water lines were crossed. Fixed lines. Ran multiple diagnostics and quick wash cycle with out a single drop. Advised customer no evidence of water leak apparent. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2021
"Arrived on site to deliver previous part ordered. I left the ice bin, in the box, on the front porch and rang doorbell. Did not see the unit. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC2
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced roller kit and seal and collected quote. Used vacuum to clean unit as well. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76543
Tali W
Job Details: 10/06/2021
"On site for washer displaying error code. In diagnostics, found F9E1 long drain, F8E6 water hazard, F7E6 motor circuit open, F0E7 load detected during clean cycle.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBL1
Near Salado, TX 76571
Tyler
Job Details: 10/06/2021
Arrived on site for dishwasher with excessive run time. Upon arrival entered diagnostics and during wash cycle I found unit full of suds and unit not sensing necessary water temps. Temperature from sink was averaging at 111 degrees. Also found within door compartment that vent has been leaking down to the dispenser and rusting out multiple components. Informed customer of findings and they want to continue using unit in current state. Instructed customer on how to remove suds. Found unit functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/06/2021
Arrived on call for complaint of not drying. Found the vent blocked. Customer to have vent cleared.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78703
Jacob
Job Details: 10/06/2021
"Arrived onsite for unit making a noise during large loads. Looked at the unit and found that there is coins stuck between the agitator and spin tub. Removed coins, checked further underneath the unit and found. That the cover shield was broken because the tub was sitting on top of glass canister causing the the unit to make a bad noise when washing. Ordered new shield. Rescheduled with customer. ; ordrng 1 W11409708 (SHIELD )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for a sparking sound, upon inspection found the unit was working normally but the customer has found excess condensation, Ive found the heavy metal flaps causing excess condensation. Customer has had issues with dryer dampness as well with heavy metal flap. Customer will speak with builder. Complete"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/06/2021
Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found none stored. Ran spin test and found unit passed. Ran normal spin cycle and found unit filling with water for unbalanced load. Gained access to motor and pulley.Reattached belt and tested operation and found spinning. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit plugged in and the display blank. I tested voltage at the outlet and its at 120V. I removed the unit from the wall and removed the cover and tested the fuse. Found the fuse open. Customer said they were getting the open door error on the display. Tested the switches and found the monitor switch bad. I removed and replaced the fuse and interlock/switch kit and tested the unit. Unit is operating as designed. After placing t(ex unit back on the wall, I retested and unit continues to operate as designed. Job completed."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Round Rock, TX 78665
David S
Job Details: 10/06/2021
"Arrived on site for microwave door wont open. Inspected unit and work area. Removed microwave from wall and gained access to the inside of unit and found that the board latch was broken. I inspected that board latch and test unit. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/06/2021
Arrived on site for Refrigerator will not cool. Right now the internal temperature is 52? and it said on the coolest it will go. The food is measuring at 57? in the refrigerator. It is also not level so I don?t know if that has anything to do with it. The feet were not installed with it three weeks ago. Took temps and freezer was 56 and fridge was 58. Placed in diagnostics and thermistor test showed it was open. Evap cover was covered in frost. Used steamer to remove built up frost. Disconnected thermistor and tested and it was out of range. Gained access to control and tested harness for thermistor and it showed open. Called Whirlpool tech line and spoke to Rich. Rich had me go to the quick disconnect behind the valve and test resistance. It was good. Reconnected quick disconnect and tested thermistor at control again and it was getting the correct reading. There was a bad connection at the quick disconnect. Removed faulty thermistor and replaced with new thermistor. Fridge running as designed. Lowered front left wheel to get fridge sitting evenly. Job completed. SR 7731928163
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Leander, TX 78641
Justin
Job Details: 10/06/2021
"Arrived on site for a washing machine with the lid not locking/closing. Upon arrival I found the lid had split along the side and was no longer functional. I replaced the lid and it was now closing as designed. The unit was not installed yet, therefore I could not fully run a diagnostics on it. The unit at the time of service is running as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 10/06/2021
Arrived onsite and repaired unit with a clog by vacuuming clog out of drain hose. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2021
"Arrived on site to install previously diagnosed parts. Installed new gear case, belt, and splutch kit. Tested unit, unit tested good. No leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWC300XW0
Near Killeen, TX 76549
Al
Job Details: 10/06/2021
Arrived on site and inspected washer not draining. Confirmed the complaint and found the drain pump was humming and the latch kept clicking. Removed and replaced both and unit tested properly without any issues. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Kevin
Job Details: 10/06/2021
"Arrived on site and inspected dryer and found catch has fallen into door. Reset it and dryer door is now working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/06/2021
"Arrived on site for Drum will turn but heat has stopped working Checked house breakers, none off. Found outlet was not getting 240 from L1 to L2. Told customer to contact an electrician to have them replace the outlet or breaker depending on where the fault is. Explained once voltage is repaired it should heat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Al
Job Details: 10/06/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Checked temperatures in both compartments and got 80 degrees. Checked the compressor and it would click on for approximately 7 seconds and turn off. Replaced both capacitor and start device and unit compressor still never remained on. Called SW and was advised to check amp draw and it was approximately 19 amps. SW determined the compressor has a locked rotor from readings. Was told to order compressor, evaporator, access valve and dye drier. Also needs SS tech and 2 hours. Needs more work ; ordrng 1 WPW10143759 (DRIER) and 1 WP2188823 (EVAP) and 1 W10879296 (Compressor Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78681
David Z
Job Details: 10/06/2021
Arrived on site to diagnose refrigerator with lights out in FC and RC. Found freezer module failed. Replaced feeezer module and verified all lights are on. Call complete.
We serviced a
WHIRLPOOL OVEN
Model MGT8655XS02
Near Austin, TX 78704
Leonardo
Job Details: 10/05/2021
"Arrived on site to test unit for not igniting top oven, tested unit found bad glow igniter, replaced glow igniter,tested unit ,unit working as designed, tested bottom glow igniter, amp draw was good, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 10/05/2021
"Arrived on site. Replaced defective harness and cover,ran diagnostics tested all fans passed. Replaced right side fresh food door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Canyon Lake, TX 78130
Andrew
Job Details: 10/05/2021
"Arrived on site to replace emitter board and receiver board from previous diagnostics. Ran service test 15 and unit passed. Found ice maker error code e2(motor lost position). Ran service test 57 and ice maker not responding. Verified voltage to ice maker. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/05/2021
"Arrived on site to test unit for error code f6(motor speed sensor). Found error code saved, ran diagnostics and unit operating as designed. Ran unit again and error code for MCU appeared. Recommended replacing MCU.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Seguin, TX 78155
Noah D
Job Details: 10/05/2021
"Arrived on site to inspect unit for leaking water from bottom left corner, upon inspection found the ice door causing ice buildup in ice bin, checked for gasket issues and found a lot of dust buildup, ordering ice door and gaskets with it. Instructed customer to clear dust. Office to reschedule ; ordrng 1 W10549592 (Ice door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 10/05/2021
"Arrived on site to inspect unit for not draining. Upon inspection found the drain pump shorted causing issues, removed water and replaced pump, all functions returned with no leaks. Complete"
We serviced a
MAYTAG MICROWAVE
Model UMV1152AAB
Near Belton, TX 76513
Tali W
Job Details: 10/05/2021
"On site for microwave not heating and door being broken. Pic of door in SDQP. Unit needs complete door parts. Also, unit needs capacitor, magnetron, hv transformer, and diode. Office to reschedule if AHS is able to order parts. ; ordrng 1 8184702 and 1 R0131480 and 1 8206638 and 1 WPW10146437 (Tape) and 1 8171846 (Cover) and 1 R9900253 and 1 R9900260 and 1 R0131481 and 1 WPW10275736 (Transformer) and 1 WP59001168 (Capacitor) and 1 W10859575 (Magnetron) and 1 WPR9800486 (Diode)"
We serviced a
WHIRLPOOL RANGE
Model JES8750AAB
Near Belton, TX 76513
Tali W
Job Details: 10/05/2021
"On site for range displaying contact service. On arrival, found F1-7 membrane disconnected displayed on unit. Checked membrane connection on, found solder migration on ribbon. Also, found burnt spot on control board. Unit needs control panel and main control board. . Panel WP74005701, control either 74006360, 74009321, 74005730."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXB0
Near Belton, TX 76513
Tyler
Job Details: 10/05/2021
"Arrived on site for ice machine not making ice not making ice. Upon arrival I found unit turned off. Customer described symptoms of unit getting hot and not making ice. Found no errors. Ohmed thermistors and heating grid. Found no issues. Found unit filling, and I watched unit harvest two cycles of ice. Found no leaks. Spoke with cs regarding circumstances and condition of unit during diagnostics. Informed customer of finding and instructed them unit is functioning as designed call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Killeen, TX 76549
Al
Job Details: 10/05/2021
"Arrived back on site to install all previously ordered parts. The job lasted approximately 2.5 hours. Removed and replaced the basket, tub, rotor,, srStator, rps sensor, hub, suspension. Reassembled and unit tested as designed. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFD2560HES
Near Copperas Cove, TX 76522
Al
Job Details: 10/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Hood, TX 76544
Al
Job Details: 10/05/2021
"Arrived back on site for ice maker not making ice. Jumped the old ice maker and it didnt cycle. Removed and replaced it and it cycled, filled and was harvesting when I departed. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Nolanville, TX 76559
Tyler
Job Details: 10/05/2021
"Arrived on site for dryer giving f2e2 error code. Upon arrival confirmed error. After running voltage checks from ACU to hmi, I found stable connection and power being supplied. After running unit I found dryer was over heating. Was able to disconnect vent and found dryer cooling off quicker while running and no longer over heating. Informed customer at this time a dryer vent cleaning would be advised. ACU and hmi are mounted to top of dryer cabinet that is over heating and causing electrical malfunctions in ACU compartment. After restoring unit to factory setting I retested dryer and found no errors appearing. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Killeen, TX 76549
Al
Job Details: 10/05/2021
"Arrived on site and inspected dryer taking too long to dry. Tested the unit and found it would heat and tumble, I found the outside vent was clogged. While standing and talking to the customer the dryer turned on 2 times without any one touching it. Found the unit has a faulty timer. Ordering the timer. Office to schedule return services.; ordrng 1 WPW10185992 (TIMER)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Waco, TX 76710
Jonathan M
Job Details: 10/05/2021
Arrived on site for a refrigerator that has no power. Inspected unit and work area. The customer advised that the unit stopped cooling and has completely shut itself off. Confirmed the customers complain and checked voltage at the wall. Found proper voltage. Checked voltage at the pin connector going up to the cabinet and found proper voltage. Replaced main control and tested the unit. The unit still had no power. Checked voltage at the connector cable for the control and found no voltage. Re-checked voltage at the connector and found that one of the pins had fallen through causing the issue. Reconnected the pin inside the cable connector and reattached to the cabinet. The unit began to run and operate as designed. Call complete.
We serviced a
IKEA VENTHOOD
Model IHW51UC0FS2
Near Copperas Cove, TX 76522
Al
Job Details: 10/05/2021
Arrived on site and inspected vent hood issues. The blower and controls are both defective. Unit will require both to complete the repair. ; O-emld tckt
We serviced a
KITCHENAID OVEN
Model KOST100ESS04
Near Temple, TX 76502
Tali W
Job Details: 10/05/2021
"On site for oven timer not sounding. Customer informed me that the oven isnt heating properly, sometimes it gets too hot and others not hot enough. Also, that food will still come out cold in the middle. SP in svc matters w/o engineering digit. Confirmed with PR. Ordering console and temp probe. Office to reschedule when part availability is known. ; ordrng 1 W11087446 (Console) and 1 W10859573 (Temp sensor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Temple, TX 76502
Tyler
Job Details: 10/05/2021
Arrived on site for washer not continuing cycles once started. Unit was in garage when I arrived. Upon arrival I found no errors stored in diagnostics. I ran diagnostics and found during tests that once unit was locked and motor started that rotor would spin but inner basket and washplate would b
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 10/05/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer provided a video of the unit leaking at the bottom right corner of the door. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed with no leaks. I found a plate in the upper rack at the front of the rack that was getting caught in between the door gasket and door when its closed (photos). I found where water was leaking through the door latch into the inner side of the door (photos). Also found the door gasket at the bottom right corner was badly crimped and the left side was torn. I removed and replaced the door gasket and advised the customer of my findings and repairs. Retested the unit and it is operating as designed with no leaks. No leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Del Valle, TX 78617
Jacob
Job Details: 10/05/2021
Arrived onsite for unit giving error codes. Turned the unit on and unit went straight to the error code and I could not get to the diagnostics to check anything else as the control was unresponsive to touch commands. Ordered part. Office to reschedule ; ordrng 1 W11511589 (CONTROL)
We serviced a
GE REFRIGERATOR
Model TFS25PPBGBS
Near Georgetown, TX 78633
Lou
Job Details: 10/05/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I went to test temps and found the unit completely warm. The evap fan, condenser fan and compressor were not on but the unit had power. I tested the defrost timer and the unit came on. I unplugged the unit and plugged it back in and tested amp draw to the compressor and the start device popped and compressor attempted to turn on but failed. I removed and replaced the start device/overload from my van stock (WR07X10099) and retested. Unit is operating as designed and beginning to cool. I recommended that the customer allow the unit to cool for 24 hours and wait approximately 48 hours before placing food inside. No water connections to the unit, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS5
Near Austin, TX 78738
Brandon
Job Details: 10/05/2021
"Arrived on site to replace faulty OWI sensor and broken float assembly, after replacing, unit tested good. No leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA02
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/05/2021
Arrived on site to test unit for FC door not sealing on right side and mullion not shutting correctly. Found right side FC rail was not aligned with left side rail. Aligned rails now FC door is sealing as designed. Found rear flooring is dropping dramatically on rear right causing unit to go out of whack. Customer stated contractor fixed issue with flooring but found a piece of cardboard behind unit not making contact with rear wheel. Flooring needs to be leveled to get doors to align and close properly. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model GY396LXPT01
Near Tow, TX 78672
Cliff
Job Details: 10/05/2021
Arrived on site to diagnose a range with an oven overheating and replaced burner always on high. Main control and infinite switch would need to be replaced to complete repairs
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 10/05/2021
Arrived onsite for dishwasher not cleaning or drying dishes. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found the unit not heating. It would wash and drain as designed. I am ordering the heater for return service. Office to R/S due to part availability. ; ordrng 1 W10518394 (Heater) and 1 WP661566 (Tstat)
We serviced a
WHIRLPOOL DRYER
Model WED9550WL1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/05/2021
"Arrived on site to test unit for loud squeal . Found idler pulley and couple rollers were seized. Replaced rollers, idler pulley and belt, noise is no longer present. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/05/2021
Arrived on site for screeching noise when in spin cycle inside washer. Placed in diagnostics and no error codes came on. Placed in high speed spin and could hear belt screeching and slipping. Gained access to belt. Removed belt and installed new belt. Ran high speed spin and screeching noise is gone. Job completed.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Robinson, TX 76706
Jonathan M
Job Details: 10/05/2021
"Arrived on site for a microwave that is still having issues heating intermittently. Inspected unit and work area. I called Whirlpool Techline and spoke to TJ SR# 7731424810. He advised that based on prior repairs and advisement made by his team lead, the only other issue that could be causing this is a wire harness issue. Oh he advised to come back with a wire harness for full repair. I advised the customer of tech lines findings and offered to replace high-voltage items if the customer wanted to ensure that that was not his issue. The customer advised that it made more sense for us to try to replace some of those high-voltage items during the wire harness replacement due to having to disassemble the entire unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JDB9800CWP2
Near San Marcos, TX 78666
Noah D
Job Details: 10/05/2021
"Arrived on site to inspect unit for not starting, upon inspection found the console shorted from electrical issueOffice to reschedule. ; ordrng 1 W11179176 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/05/2021
"Arrived on site to install previous diagnosed part. Removed failed damper control and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/05/2021
Arrived onsite and repaired unit small right rear burner by replacing head and adjusting valve. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78641
Kayman
Job Details: 10/05/2021
Arrived onsite for refrigerator making loud grinding noise. Upon arrival I confirmed the damper motor was the cause of the noise and it sounds consistent with a failure. As I was accessing the damper I found the tower frozen to the back wall. I separated the tower and replaced the damper. I tested operation and it now sounds normal with no more grinding. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near The Hills, TX 78738
Robert
Job Details: 10/05/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kayman
Job Details: 10/05/2021
Arrived onsite for dishwasher not draining. Upon inspection of the error code section I found F9E1 F10E2 stored. I ran the drain pump and found the water barely trickling it of the drain hose in the disposal. I used my vacuum and tried to suck out any obstruction. I un installed the unit and found the back left outlet for the drain line was kinked and food was stuck causing the failure. I straightened out the line and zip tied it to the frame so it does not link when pushing it back. I replaced the drain pump due to the likely hood of it having to work harder with the kinked line. I reassembled and re installed the unit. I tested through diagnostics and it is now working as designed with no leaks detected time of service. Job complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Round Rock, TX 78664
Wesley
Job Details: 10/05/2021
Arrived onsite and tested unit heating on 350 for 30 minutes and found unit operating as designed. Advised customer to document temps during times of failure with a k type or equivalent digital thermometer. ; ordrng 1 WPW10556708 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/05/2021
Arrived on site to replace previously ordered parts for dryer. Replaced motor and control and found no change in operation. Contacted tech line and they advised voltage drop has to be electrical issue and homeowner will need to have electrician correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ05
Near Kyle, TX 78640
Brandon
Job Details: 10/05/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor, and all fans running, damper tested good, found sealed system issue
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 10/05/2021
Arrived on site to inspect unit for not turning the fan off when done cooking and no sound when done. Changed sound settings and tested. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Jacob
Job Details: 10/05/2021
Arrived onsite to replace part ordered by previous tech. Replaced the UI panel. Tested the UI and all tested good. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW7000XW2
Near Austin, TX 78727
Scott
Job Details: 10/05/2021
"Arrived on site for washer flashing error code . Ran diagnostics got lock , acu & mcu , and Item in clean cycle . Found mcu and lock failure . Also found tub bearing failing . No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/05/2021
Arrived onsite and found unit drum damaged from gasket failure. Ordering a drum to repair unit all checks good. ; ordrng 1 W10545923 (Drum)
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/05/2021
Arrived on site for No Power - Not Turning On - Front Load Washer. Washer powered up. Placed in diagnostics and got F5E3. Ran through quick diagnostics cycles and completed without issue. Tested lid lock test four and lock is working as designed. Customer stated its intermittent and sometimes works and other times does not. Ordering door latch W11316250 to return and complete the repair. Will return with control. ; ordrng 1 W11316250 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM3
Near Round Rock, TX 78665
Tommy
Job Details: 10/05/2021
Arrived onsite for unit not cooling upon arrival found unit completely frosted over at unit evap. Ordering unit evap motor to be replaced. Spoke with customer unit will require 48 hour defrost.
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS3
Near Austin, TX 78759
Kevin
Job Details: 10/05/2021
"Arrived on site and inspected dishwasher and found right tension rope is broken. Found frame has been bowed outward, tension rod does not clear properly and does not ride in track properly.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/05/2021
"Arrived on site to replace blower fans, got access to the bottom, found unit sitting on wood blocks
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Killeen, TX 76542
Tyler
Job Details: 10/05/2021
Arrived on site for washer going into agitation before filling. Upon arrival confirmed complaint. Found after further testing that pressure tube was clear of any obstructions. Found timer sending needed voltage to pressure switch. I found when tampering with switch that the connection to valve would complete and start filling. I replaced the pressure switch then ran a spin test for 5 minutes to reset pressure hose/switch. Retested unit and found it filling as designed before agitation. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78703
Luis
Job Details: 10/05/2021
"Arrived on site for noise complaint. Removed deli drawer found evaporator incased in ice again,called tech support per tech support need to completely defrost unit and check all connections and housing assembly.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Lakeway, TX 78738
Brandon
Job Details: 10/05/2021
"Arrived on site for customer complaint of rear left burner not lighting, found burner head loose causing uneven lighting. Ordering burner head. ; ordrng 1 W10891987 (Burner head) and 1 Cnote (Office to reschedule)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5112221
Near Tow, TX 78672
Cliff
Job Details: 10/05/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty filter housing and replaced it along with water filter. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG RANGE
Model MERH752CAS
Near Austin, TX 78759
Kevin
Job Details: 10/05/2021
"Arrived on site and inspected range and found right rear cooktop element has failed. After replacement it is working properly, job complete"
We serviced a
AMANA REFRIGERATOR
Model ACD2234HRS
Near Lakeway, TX 78734
Luis
Job Details: 10/05/2021
"Arrived on site for water leaking from dispenser. Tested water dispenser found water leaking from dispenser tube,found defective fitting at door hinge,replaced fitting tested water dispenser no leaks ; used 1 WP2300868 (Fitting) from stock"