Service History 334 - Appliance Express

We serviced a

MAYTAG OVEN

Model MMW9730AS01

Near Bastrop, TX 78602

Scott

Job Details: 12/15/2021

Arrived on site for oven hitting preheat then losing heating after . Ran diagnostics got 4-4 error code sensor error . Cleared error .Ran auto component test . All passed test . Ran preheat . Avg temp 340. Adjusted 10 . Reran preheat . Temp ranges didnt change . Found oven sensor ohm out of range . Ordering sensor . Call to set return ; ordrng 1 7430P043-60 (Temp prob)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cedar Park, TX 78613

David S

Job Details: 12/15/2021

Arrived on site for washer shaking. I inspected the unit and work area. I found no fault codes in diagnostics. I put the unit through a spin cycle and found the cabinet shaking. I releveled the cabinet. I gained access to the gear case and found the slide and clutch have been grinding into one another. I am ordering a clutch and returning with a gearcase and slider to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC0

Near Waco, TX 76705

Jonathan M

Job Details: 12/15/2021

"Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. Confirm the customers complaint by running a load on a normal wash and found the unit would say that it started but would not spin or fail. Ran into diagnostics and found an F3 E3 (inlet water temperature fault), F7 E4 (basket re-engagement failure), and F0 E3 (overload) error codes. I attempted to run the unit in manual agitation and spin testing through diagnostics. Neither would work. Spoke to CS and was advised to replace the shifter due to the unit potentially not recognizing its in spanner agitation. Replaced the shifter and the unit began to work as designed. Had the customer test the unit with a load and the unit ran as designed twice in two different wash cycles. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

"Arrived on site and found Icemaker fill tube is frozen took one picture. Cleared it with steamer and ran Icemaker harvest and fill in diagnostic and both work. If issue continues a new freezer door will be needed. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Austin, TX 78723

Robert

Job Details: 12/15/2021

Arrived on call for complaint of no power. Found loose connection at power box. Reconnect the power supply and test dishwasher. No leaks detected at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model MH1150XMB1

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2021

Arrived on site for TAKES A LONG TO HEAT ANYTHING - HANDLE IS BROKEN CANT OPEN IT. Found door handle missing and large crack in the fascia and side. When opening the door by hand the entire door separates. Spoke to Drew with tech line and explained my findings. R 7732499912; ordrng 1 Needs (Reporting)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Georgetown, TX 78626

Jonathan S

Job Details: 12/15/2021

"Arrived on site for range with error code F0-E1. Inspected unit and work area. Performed diagnostics mode and tested operation. Verified failure and found according to,tech sheet control needs to be replaced. Found no eta available on control. Office to schedule return when ETA is available on part. ; ordrng 1 W11256088 (Control) and 1 Officetoschedulereturn (No eta on part)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near New Braunfels, TX 78132

Andrew

Job Details: 12/15/2021

Arrived on site to test unit for not cooling. No service provided so no fee collected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model RBD305PDB4

Near Austin, TX 78730

Matthew

Job Details: 12/15/2021

Arrived onsite for unit not turning on. Inspected unit. Had 240 coming in. Found blown fuse. Need to replace the fuse. Replaced fuse and tested unit. Fans and Elements functions as designed. Preheated both top and bottom ovens to 350. Unit operates correctly. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit did spin but the back right leg was low. Leveled unit and spun. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

Arrived on site for install of previously diagnosed part. Installed new blower fan and tested unit. Unit tested good. Fan now operating on both high and low. Tested microwave with cup of water and it heated correctly. Job complete.

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Blanco, TX 78606

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for loud sound from dryer, tested unit found dryer vent on the exterior completely block with 0 air flow, removed metal net sealing the exterior vent, exposed blower wheel and discovered large chunks of lint lodged in fins, removed lint, tested unit, unit running as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Waco, TX 76708

Jonathan M

Job Details: 12/15/2021

"Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. The customer advised that the unit had been cooling the freezer section but not the refrigerator section for a while. However, he advised that the unit hasnt stopped cooling the freezer section as well. Found evidence of a defrost issue in his freezer section. Ran the unit through diagnostics and found that the heater would not turn on. Check voltage going to the plug and found proper voltage. Unit will need a new evaporator harness, control, and thermistor. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and PSP items.; ordrng 1 W11546681 (Evap fan Harness) and 1 W11541364 (Control) and 1 W11546610 (Heater)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Robinson, TX 76706

Jonathan M

Job Details: 12/15/2021

"Arrived on site for refrigerator that wont turn the light on. Inspected unit and work area. The customer advised that because of the frosting issue inside her freezer prior to the door being put on, the door switch does not seem to work even though theyve tried to flicker it on and off several times. Confirm the customers complaint and unit will need new door switch.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Austin, TX 78728

David Z

Job Details: 12/15/2021

"Arrived on site to diagnose cooktop with cooktop on light out. Customer also said the front right burner is not centered. Front burner looks centered, but I will adjust it with customer present again. The light out on the cooktop is part of the main harness. Ordering harness to resolve. Office to schedule when we have harness. ; ordrng 1 W11111805 (Main Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Manor, TX 78653

Matthew

Job Details: 12/15/2021

Arrived onsite for unit not washing dishes properly. Did diagnostics test and found no error codes. Ran unit through test cycle and all components operate correctly. Inspected the filter and spray arms and found blockage in several ports of both upper and lower spray arms. Also found the filter needed to be cleaned. Instructed customer to clean unit with dishwasher cleaner from time to time. Customer will clean filter and remove debris from spray arms and call us back if she wants to proceed.

We serviced a

KITCHENAID RANGE

Model KGRA806PSS02

Near Austin, TX 78745

Robert

Job Details: 12/15/2021

Arrived on call for complaint of gas leak. The customer has multiple leaks in plumbing that need to be addressed before testing the range. Customer will call back once the gas is restored to the shut off valve of the range. ; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB0

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for unit microwave top being dented. Upon arrival found unit wrapper top right side dented. Ordering to return with wrapper. ; saved tckt

We serviced a

FRIGIDAIRE FREEZER

Model FFU20F9GW3

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/15/2021

"Arrived on site for TEMP/ALARM LIGHT HAS BEEN ON FOR A FEW DAYS AND WILL NOT GO OFF. CHECKED SEAL AND ALL SEEMS FINE>. Took temp and its at 25. Meat inside has barely any frost over it. Gained access to the evaporator and found drain had a sheet of ice formed over the top. Used steamer to remove ice and cleared drain. Found frost pattern only accumulating in the top left corner showing sealed system failure. Freezer will need an exchanger, compressor, evaporator and drier to repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Austin, TX 78746

Luis

Job Details: 12/15/2021

Arrived on site found new door damaged at upper corner ordering another freezer door ; ordrng 1 W11395866 (Freezer door)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHK2336TF0

Near Georgetown, TX 78628

Jonathan S

Job Details: 12/15/2021

"Arrived on site for refrigerator not dispensing water. Ins unit and work area. Verified failure removed water filter and reinserted. Tested dispenser operation and found no change. Pushed in water filter while dispensing water and found either bad filter or filter manifold. Customer stated that is the 2nd water filter and bought at separate times. Will need to replace filter manifold.Removed failed manifold and installed new assembled unit and tested dispenser operation. Observed inlet valve while customer dispensed water. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78731

Matthew

Job Details: 12/15/2021

Arrived onsite to install previously diagnosed parts. Ran the unit through diagnostics test and test mode to duplicate the issue. Found no error code could not duplicate the issue with the unit not spinning. Found that the customer is using a highly concentrated detergent. Advised the maintenance department that too much detergent could lead to unit failure and not reaching full RPM. 2-3 table spoons of detergent are sufficient. Tested the unit by filling unit with water and running a drain and spin cycle with towel. Unit drained and spun at correct rpm. Ran quick wash to clear out detergent deposits. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WGG555S0BS01

Near Austin, TX 78717

David S

Job Details: 12/15/2021

"Arrived on site for top oven on the range not heating. I inspected the unit and work area. I put the unit into a bake and found the igniter not heating up. I tested voltage to the igniter and found 120 vac. I quoted the customer for the bake igniter. Part $121.45 service and labor $214.75 p,us tax. The customer agreed. I am ordering the bake igniter and reschedule ; ordrng 1 WP7432P143-60 (Bake igniter)"

We serviced a

WHIRLPOOL Range

Model n/a

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

Arrived onsite for range with broken knob. Ordering knob.wpw10339442; ordrng 1 WPW10339442 (Knob)

We serviced a

WHIRLPOOL DRYER

Model WED70HEBW0

Near Round Rock, TX 78681

David S

Job Details: 12/15/2021

Arrived on site for dryer lint trap being broken. I inspected the unit and work area. I found the housing panels broken. I quoted the customer for the lint assembly. I replaced the assembly. I tested the unit and it is working as designed.

We serviced a

WHIRLPOOL OVEN

Model GBS277PDS3

Near Austin, TX 78746

Justin

Job Details: 12/15/2021

Arrived on site for a wall oven not reaching the correct temperatures. Upon arrival the customer stated that the unit when set at 350?F would stick around 325?F. I preheat the unit and took the average temp. I found it to be 320?F. This indicates a faulty sensor not reading the correct temperature.I am ordering the sensor and returning with the bake element just in case. We will install the sensor first and test it. Office to reschedule.; ordrng 1 WP4451665 (Temperature Sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Killeen, TX 76541

Job Details: 12/15/2021

Arrived to inspect washer not working. Confirmed the complaint and found the latch was defective causing the malfunction. Removed and replaced the latch and unit tested properly without any issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Austin, TX 78757

Luis

Job Details: 12/15/2021

"Arrived on site for weak water flow,installed bypass same issue,removed unit from enclosure found a kinked line,removed kink in line tested water pressure good."

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Austin, TX 78704

Jacob

Job Details: 12/15/2021

Arrived onsite for the console having a stuck error key. Customer is sure that is the reason with the unit. Replaced the console. Got unit to start and error did not come back. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to replace control board and sensor. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/15/2021

"Arrived on site for washer not dispensing soap through load and go. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Performed activation test mode and activated pump. Found unit working as designed. No water leaks detected during service. Found customer had unit set to highest concentration level. Spoke with customer on user guide a customer agreed that unit is working."

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE00

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/15/2021

"Arrived on site to test unit for lights now working. Found right side center and both top RC module and right FC module bad. Replaced modules, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Seguin, TX 78155

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not closing normally causing issues. Upon inspection found the left side of lid cracked, replaced lid and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for refrigerator making loud noise when dispensing. Upon arrival found unit chattering due to water pressure. Adjusted in back and unit is now operating as designed. Found construction in area likely messed with pressure.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Blanco, TX 78606

Andrey

Job Details: 12/15/2021

"Arrived on site to replace previously diagnosed LED control board, replaced board, all functions of lights returned, water line was not tight enough and was leaking, tightened line

We serviced a

GE DISHWASHER

Model ZDT975SPJ0SS

Near Blanco, TX 78606

Andrey

Job Details: 12/15/2021

"Arrived on site to replace previously diagnosed sensor, tested unit found UI unresponsive, and green LED light flashing , called office to diagnose further, found unit had reversed polarity that couldve contributed to issue currently present, found shorted drain pump and all attempts to get control to respond failed, will need new drain pump, control board, replaced ordrng 1 WD26X25103 (Drain pump) and 1 WD35X10382 (Clamps)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near San Marcos, TX 78666

Jacob

Job Details: 12/15/2021

"Arrived onsite for the console not responding very well when touching the panel. Looked at the unit and tried to hit the buttons and the response was lacking. Replaced the console. Tested the unit and unit was responding better. Did let the customer know to put the unit on WiFi to allow the unit to update when it needs to, to possess help with performance issues. No other issues at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/15/2021

Arrived on site to test unit for light in RC and FC. It working. Found bad FC led module. Replaced module and lights working as designed. Verified voltage correct at board. Spoke with NEW warranty and just recommended replacing module. Found water line to wall valve was extremely loose and trickling. Advised customer of issue. Tightened water line and no longer leaking. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, TX 78660

Wesley

Job Details: 12/15/2021

Arrived onsite and retested unit for not always spinning out the clothes. Off balder error code. Tested base functions and calibrated. All checks good. Advised customer on self protective programming that will skip the hi speed spin if an off balance load is detected. Advised customer on counter measures and loading. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Austin, TX 78717

David S

Job Details: 12/15/2021

"Arrived on site for washer not powering on. I inspected the unit and work area. I found the door locked and full of clothes. I unlocked the washer door. I found good voltage from the wall at the control but the control not sending voltage out. I checked the door latch, repump, drain pump, heater, rotor stator, checked good and in range.

We serviced a

MAYTAG RANGE

Model MES5770AAB

Near Austin, TX 78733

Justin

Job Details: 12/15/2021

Arrived on site for a range with the front right burner not heating on low. I gained access to the element and found it opened. I replaced the burner element. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Harker Heights, TX 76548

Job Details: 12/15/2021

"Arrived to inspect front load washer now powering on. Removed and replaced the UI, reassembled and put the unit through diagnostics mode twice without any issues. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near New Braunfels, TX 78132

Andrew

Job Details: 12/15/2021

"Arrived on site to test unit for lights constantly on when off. Found relay stuck on control. Replaced control, tested unit, unit working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Killeen, TX 76542

Job Details: 12/15/2021

Arrived to inspect panel damage. Confirmed the complaint and photographed the panel thats separating from the panel. Ordering the Panel control. Needs more work ; ordrng 1 W11367678 (Panel control) and 1 W11028305 (Console Assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5540SQ0

Near McGregor, TX 76657

Tyler

Job Details: 12/15/2021

"Arrived on site for washer needing previously diagnosed parts. Upon arrival confirmed complaint. Found after trying to make repairs that I could not disassembled the agitator, inner tub, or gearcase due to the amount of heavy rust damage that has siezed all components together.; ordrng 1 W10389328 (Inner tub) and 1 WP3951744 (Agitator) and 1 63849 (Outter basket) and 1 WP21366 (Spanner nut) and 1 WP358237 (Screw) and 1 3360629 (Gearcase) and 1 WP63292 (Washer) and 1 WPW10080230 (Ring) and 1 285353 (Ring retainer) and 1 Cnote

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Round Rock, TX 78664

Wesley

Job Details: 12/15/2021

"Arrived onsite and tested unit for not heating after electrician from abacus cleared electrical as being good and proper. Tested electrical and no longer found drop in voltage under load, also found dryer heat cycling perfectly over 10 minutes. 250f - 130f was the cycle swing on hi heat. Advised customer that based on my findings the explanation is a temporary connectivity problem corrected by the throwing of the breaker during testing and the resecuring of the wiring by the electrician. Unit is operating as designed while onsite."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Temple, TX 76502

Tyler

Job Details: 12/15/2021

Arrived on site for washer with damaged power cord. Upon arrival confirmed complaint. Found no errors in diagnostics and unit still had 120v goin to ACU. Found only damaged part was the power cord. replacing the power cord (w10877409); ordrng 1 Cnote (Please read Tg att. Note)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Waco, TX 76708

Jonathan M

Job Details: 12/15/2021

Arrived on site for a washing machine that has a leak at the door. Inspected unit and work area. Confirmed the customers complaint and found the bellow had torn causing the leak. Replaced inner bellow and tested the unit. The unit is working as designed. Call complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Belton, TX 76513

Tyler

Job Details: 12/15/2021

"Arrived on site for dryer not heating correctly during use. Upon arrival confirmed prior diagnosis and found unit would heat at random. After testing voltage from outlet, to motor, timer element, etc I found a short in the tstat (state under the white thermal fuse) causing a failure of random power supply drops further in the high voltage circuit. Replaced tstat and found unit continuously heat as designed no matter the cycle selected. Call complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Copperas Cove, TX 76522

Job Details: 12/15/2021

"Arrived back on site to install previously ordered parts. R&R the pump, gear case, drive block, cam, actuator, belt.reassembled and unit tested as designed. Job complete"

We serviced a

WHIRLPOOL OVEN

Model RF366PXGQ0

Near Belton, TX 76513

Tyler

Job Details: 12/15/2021

Arrived on site for range not turning off when told to. Upon arrival confirmed M&s and tested unit. Found stable 240 connection. Found main control (internal thermostat switch on ACU) not registering when knob was switched off. Will need to get autho from ahs and will need to look up part availability. ; ordrng 1 3196968 (Acu (white) and 1 Cnote

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hewitt, TX 76643

Jonathan M

Job Details: 12/15/2021

Arrived on site for a wash machine thats making a banging sound as its been. Inspected unit and work area. Confirmed the customers complaint and found the washing machine cabinet on the right hand side wobbling as the unit spun. Put my hand on the side cabinet and found the sound went away immediately. Found a dent on the right hand side of the cabinet causing the issue of the side cabinet being altered. The Fastner advised that they arent sure what happened but they do have kids and grandkids in the home that couldve caused this issue. Attempted to remove the dent and was able to remove part of it but not all of it. Tested the unit again and the unit ran as designed with no abnormal sounds present. I

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Temple, TX 76501

Tyler

Job Details: 12/15/2021

"Arrived on site for refrigerator making loud buzzing sound. Upon arrival was able to confirmed complaint. After further tests found compressor, and both fans running as designed. After further inspection found condenser coil rubbing up against under carriage of liner cavity. Was able to add some dampener pads far up between the coil and liner and found noise had stopped. Reported info to Anthony sr#7732496233 at techline. Unit now functioning as designed. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for unit making weird noise when opening the door and unit not starting. Will order new micro board and appliance manager and inverter board and magnetron. Office to reschedule 2 man job Safety#7732457571; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 2manjob (2 man job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569YEM0

Near Canyon Lake, TX 78133

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for no ice production and no water dispensing, tested unit found very low water pressure at dispenser but valve activated, pulled unit out and found kinked water line, secured water line to back of refrigerator, ice maker shoot and water fill tube frozen and ice buildup ice bin, cleared all ice from fill tube and ice maker, tested ice maker, ice maker completed full cycle, ice maker water fill was good, advised customer that the water valve will need to be replaced in near future and to replace water

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Canyon Lake, TX 78133

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for squeaking sound, tested unit found idler pulley wheel seized up and belt worn out, replaced parts tested unit unit now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/15/2021

Arrived on site for STILL CANT GET ICE MAKER TO WORK. EVERY NOW AND THEN WILL DISPENSE WATER. ZERO ICE BEING MADE. Found ice built up of front of ice maker vent. Gained access to ice tube heater and found it was a little off on its range of what we like to see. Removed ice tube heater and installed new ice tube heater with a good range. Removed valve and installed new valve. Ran harvest and ice maker harvested. Ran water fill test and ice mold was full of water once fill completed. Ice maker working as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL WASHER

Model MVWB750YW0

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/15/2021

Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and monitored operation. Found fabric dispenser clogged. Cleaned fabric softener dispenser. Tested operation and found water over flowing in dispenser cups. Turned water pressure down. Tested operation and tested good. Informed customer to monitor when in use. No water leaks detected.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Marion, TX 78124

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit did not light the lower element. Tested broil and found it worked normally. Checked spark on bottom and found it present, customer needed lp converted correctly, ordering igniter, harness amd dsi. Returning with lp. Office to reschedule ; ordrng 1 W11205400 (Igniter) and 1 W11238042 (Lp) and 1 W11446236 (HARNESS)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Killeen, TX 76543

Job Details: 12/15/2021

"Arrived on site to inspect washer not completing cycles. Checked actuator, cam and agitator and all checked good. Customer encouraged to purchase a surge protector due to recent outages. I calibrated the unit and unit tested properly without any issues."

We serviced a

WHIRLPOOL OVEN

Model KEBS107SSS00

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for broken element. Found broken broil. test unit and unit test good job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Killeen, TX 76549

Job Details: 12/15/2021

Arrived on site to install previously ordered bulb and socket. Unit now functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/15/2021

"Arrived on site to test unit for right side RC door not set properly. Found thimble not inserted into door properly causing it to be stubborn to close and open, also causing it to sit higher than usual. Set thimble properly, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78703

Luis

Job Details: 12/15/2021

"Arrived on site for ice build up in freezer section. Found right side of door not closing correctly,removed door slide not fully retracting,adjusted slide tested slide operation good. Added adhesive to liner gaps,reinstalled door checked door operation good,checked door seal good."

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Lakeway, TX 78734

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for front door panel falling.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Leander, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the directional switch and the tilt switch being defective, I removed and replaced the switches and tested. Unit is operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Jacob

Job Details: 12/15/2021

Arrived onsite for the light bulb not working. Pressed the button for the light to turn on but light would not turn on. Replaced the control and light still did not turn on. Looked at the bulb and saw that it was burned at the bottom of the inside. Let customer know that the bulb needs to be replaced. Customer will find a replacement. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78744

Jacob

Job Details: 12/15/2021

Arrived onsite for water not dispensing. Tested the unit and didnt hear the valve activate to release water. Replaced valve. Tested the unit and it did not fix the issue. Left the FR door open for a bit and the water start to dispense. Put the temperature above ideal to help with not freezing the water line. Also the unit needed the filter replaced. Customer will replace. No leaks at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Leander, TX 78641

Lou

Job Details: 12/15/2021

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised that the middle burner doesnt ignite and ignitors burner flames are too high. I tested the middle burner and found the ignitor arcing, but no flame. I tested the remaining burners and all are operating as designed but with high flames in the low setting. I adjusted the flames and disassembled the middle burner head/cap and found a large amount of cooking grease/oils in between the cap and burner head. I cleaned the cap and burner head and reassembled and retested and unit is operating as designed. I advised the customer that they will have to disassemble the burner head/cap periodically to clean. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 12/15/2021

Arrived onsite and repaired dishwasher by replacing burnt power block. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Austin, TX 78724

Robert

Job Details: 12/15/2021

Arrived on call for oven light and not heating. Found heating issue is because control for bake not working. Ordered switch for light. ; ordrng 1 W11256088 (Control) and 1 WP9757262 (Switch)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit wiring harness and customer had new power cord on site. Replaced and tested unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Round Rock, TX 78681

Tommy

Job Details: 12/15/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced control and harness and proceeded to test found unit to now be operating as designed. Job Completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

Arrived onsite for microwave with outer skin separating from the unit. I adjusted the skin of the unit to close the gap and reinstalled it back in place.job complete

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Seguin, TX 78155

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not turning on at all. Upon inspection found the unit shorted chasing issues, replaced overlay and wasnt able to turn on unit. Checked control and diagnostic light was no longer on. Checked voltage and polarity with no issue, overlay resistance checked correctly. Ordering correct controlOffice to reschedule ; ordrng 1 W11089308 (CONTROL)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78745

Tyler L

Job Details: 12/15/2021

"Arrived on site for complaints of LED indicators staying lit. Found no power to the unit. Customer stated that its been with no power for a few days now. Found unit not plugged in. Plugged in unit and power was restored. Outlet is very loose, plug may be coming out on its own. Advised customer to use a different outlet or have issue corrected by electrician. Ran unit thru factory diagnostics twice, with customer, and found the unit passed. All indicators are responding normally. No leaks detected, job complete."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050RES0

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

Arrived on site for complaints of unit not washing properly. Ran unit and found the wash motor not engaging. Started to pull unit out and found it will not pull out all the way due to the power cord being hard wired into the house. Took picture. Advised customer the the repair needed will require the unit to be pulled all the way out. Advised customer to have an electrician correct the issue by installing a new outlet. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2021

Arrived on site for freezer lights have gone out LIGHT-LIGHT NOT WORKING. Found freezer module was out causing fridge light to not illuminate. Removed driver led module from freezer and installed new driver led module. Powered on fridge and all lights came on as designed. Job completed.

We serviced a

GE REFRIGERATOR

Model DFE28JMHCES

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for refrigerator stopped cooling. Upon arrival found unit rc evap frosted found unit element kicks on in diagnostics. Went to rear and tested thermistor at control found it reading as below freezing as it was frozen over but control not adjusting. Replaced control and unit is now operating as designed. Job Completed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78756

Robert

Job Details: 12/15/2021

Arrived on call to replace heater. After replacing the heater dishwasher. No leaks detected at time of service.

We serviced a

KENMORE DISHWASHER

Model 665.14312N412

Near Austin, TX 78750

Justin

Job Details: 12/15/2021

"Arrived on site for a dishwasher leaving soap on the dishes after a cycle and having black spots in the tub. Upon further inspection I found the unit had mold inside, which is what the black spots were. I then put the unit into diagnostics mode and found stored error code F7E1 for not heat. I ran a diagnostics cycle and found the unit ran through as designed. I monitored amp draw to the heater and found it drew none. Upon further inspection I found rust and burnouts on the element. Due to this I am ordering the element to replace. Office to reschedule.; ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Buda, TX 78610

Luis

Job Details: 12/15/2021

"Arrived on site for water leaking. Diagnosed a frozen drain,removed ice build up,defrosted drain checked water flow through drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS00

Near Austin, TX 78731

Luis

Job Details: 12/15/2021

"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics all test passed,checked freezer evaporator frost on all coils,power cycled unit found compressor not powering on,checked voltage to inverter good. Diagnosed a defective inverter,replaced inverter powered unit on compressor powered on.

We serviced a

GE DISHWASHER

Model GDF630PSM3SS

Near Round Rock, TX 78681

David S

Job Details: 12/15/2021

"Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water. I removed the water and gained access to the drain line,I blew through the line and found it clear. I inspected the drain pump and found it clogged with debris. I cleared the drain pump and reassembled the unit. I tested the unit and it is now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

Arrived onsite to install previously designed parts. I removed ice maker and installed new one tested unit and found that it did not fill with water I checked fill tube and found it frozen. I replaced fill tube and tested unit again and still no change. I the installed control and tested unit and found that the unit is now operating as designed.job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78753

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on washer that appeared to be getting stuck in cycles at 54 mins remaining. Customer advised me they cut back on soap some, but there are still suds present. Advised to further decrease amount of soap used, and to run affresh through the unit. I removed the lid and cleared the pressure line. There were no errors present, however the unit isnt making any noise when buttons are pressed. I let the customer know to give the unit some time and that the timer isnt real time, so if unit is rinsing or repeating due to suds or not being able to read water clarity, it may take time to count down.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78731

Matthew

Job Details: 12/15/2021

Arrived on site for unit not making ice.and unit making humming noise. Inspected unit and noise is coming from fill valve. Fill valve checked out good. Found no water coming in from supply. Found supply hose valve turned off. Restored supply line. Tested unit and unit operates a designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected dishwasher and found customer is experiencing residue on dishes. Customer drinks green tea and dishwasher will not clean it off of coffee cups. Took one of the coffee cups applied dishwasher detergent directly to it, then run it under hot water directly under kitchen faucet and tea stains still do not come off.

We serviced a

GE WASHER

Model GFW490RSK0WW

Near Buda, TX 78619

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected washer and found loud noise coming from rear of tub assembly. Did not see any issues with springs or dampers. Sent multiple videos to SW. Washer bearing or basket and trunnion are likely failing.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Del Valle, TX 78617

Scott

Job Details: 12/15/2021

Arrived on site for washer not spinning out load properly. Ran diagnostics. Got over suds and motor rpm error . Getting high resistance on motor . Ordering motor and cap. No water leaks detected at time of service. Call to set return ; ordrng 1 W10677717 (Motor) and 1 W10866238 (Cap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Austin, TX 78744

Tyler L

Job Details: 12/15/2021

"Arrived on site for install of new UI. Found that the part was not received. Also found the control board is burnt. Took picture. Will need new control board, UI, and UI housing. Office to reschedule.; ordrng 1 W10918487 (Housing) and 1 W11306302 (Control)"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to replace start switch. Replaced switch everything getting power but motor not working. Will order new motor and switch and 2 hours job ; ordrng 1 W10439651 (Motor) and 1 9871829 (Switch) and 1 2hour (2 hour)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78758

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on icemaker not producing ice. On arrival I found a couple of cubes wedged inbetween the icemaker and bail arm, and this was not allowing it to finish a harvest cycle. I removed the ice and jumped it to a harvest. Found several pieces of styrofoam in the mold and fill cup. Cleared the foam. Unit now working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS03

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

Arrived on site and found saved error code for F5E1 door lock error. Set oven to preheat and found internal temperature is 375 when oven reached 350 oven turned off heat turn back on it 330?. After watching oven heat cycle a few more times ended bake cycle and allowed oven to cool and lower turned off. At this time oven is operating normally cannot duplicate customers experience.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

"Arrived on site with JI to remove dryer and inspect washer for leaks. Found the tears in the bellow was the only issue. Installed new bellow and tested unit. Unit tested good. No water leaks detected, unit functioning as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Jacob

Job Details: 12/15/2021

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Clifton, TX 76634

Jonathan M

Job Details: 12/15/2021

Arrived on site for a cooktop that has high flames. Inspected unit and work area. Tested all the burners and all the burners were seemingly functioning as designed. The customer advised that she was just concerned about her temperature is because the unit seems to burn things on certain temperatures. I did instruct the customer that she needs to fiddle with the temperature adjustment knobs in order to get the proper heat that she needs and that she will eventually get used to the way her unit cooks. Tested all burners and the burners are all working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78701

Jacob

Job Details: 12/15/2021

Arrived onsite for unit not heating after 2 and half minutes. Pulled the unit down and replaced the diode. Tested the unit once again and the unit did heat but only lasted for 2 minutes and then stopped heating Called tech line. Said to check the cooling fan behind the control to be sure its turning on when using the unit. Possibly the fan could be stuck or something is not connected to get the powering on. Ordered fan and control. got sr#7732500471. Office to reschedule ; ordrng 1 W11496269 (Pcba control) and 1 W10533503 (Cooling fan)

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Austin, TX 78759

Justin

Job Details: 12/15/2021

"Arrived on site for a washing machine that would not turn on. I tested the unit and could not get it to power on. Although, I could get it into diagnostics mode. I found stored error code F6E2 for UI to ACU miscommunication. I could not get it to do the HMI test nor a diagnostics cycle. I tested the voltage at the wall and found it good. I gained access to the control and found voltage good there too. I also found good VDC going to the console. This indicates a faulty console. I installed the new console. I then put the unit back into diagnostics mode and cleared the error codes. I ran a diagnostics cycle and found the unit now working as designed. No leaks observed at the time of service. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78703

Jacob

Job Details: 12/15/2021

"Arrived onsite to replace the sump and motor. Replaced the sump and move. Did let the customer know about possible leak because there was a lot of mold, and found that elbow on the pump and moving connecting to the manifold was broken. Also customer wanted kick plate replaced. ; ordrng 1 W10871196 (Kick plate) and 1 W10861745 (Tube feed)"