Service History 334 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Briarcliff, TX 78738

Leonardo

Job Details: 07/05/2023

Arrived on site to test unit for door locked. Turned self clean on and off to unlock the door. Door unlocked test unit and unit test good job complete.

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/05/2023

"Arrived on site to test unit for not heating. Customer received P&L concession while in home. Recommend replacing mag, cap and diode. Needing cap. Office to reschedule. ; ordrng 1 W11596133 (Cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78665

Kimo

Job Details: 07/05/2023

Arrived onsite for a refrigerator that is making a humming noise. Upon arrival I found that the noise was coming from the fc fan I adjusted the fan and found that the noise when away. I also advised the customer that the unit is a little louder than older models due to it being a r600 system so the compressor is just naturally louder.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Belton, TX 76513

Jonathan M

Job Details: 07/05/2023

"Arrived on site for a wash machine that is not starting the agitation with water. Inspected unit and work area. The customer started a quick wash cycle with some clothes and we found the unit spin, fill, and agitate. The customer advise been working like that prior to the trip today. I asked the customer if they ever use the power button on their washer and did advise that the power wash option will start with little to no water and will slowly increase as the cycle continues. I did advise that that is part of the programming on the machine. Test the unit and diagnostics and did not find any store in error codes. The unit ran as designed. Did advise the customer the unit is working properly. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Round Rock, TX 78664

Maurice R

Job Details: 07/05/2023

"Arrived onsite for MW not heating. On inspection l heated a cup of water and the magnetron was struggling. The current said they smells burnt components when he used it. Dropped the MW and found the cap and the diode burnt. Replaced the magnetron , capacitor and diode. Reinstalled the unit tested unit. The microwave is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, TX 78741

Vincent

Job Details: 07/05/2023

Arrived on site for refrigerator tripping breaker. Inspected breaker and unit is on a GE 20amp AFCI breaker. Called whirlpool techline and they provided with the information of Technical Service Pointer #: W11525530. Contractor will have to contact GE Electrical and Industrial 1-800-782-8061 to see if there is any other breakers they suggest. Per techline unit can draw up to 17amps on startup. Unit is drawing the correct amps while running. Unit is operating as designed. And no leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Seguin, TX 78155

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for cooling issues, tested unit found condensation in RC and frost in the FC, inspected gaskets and found them sealing good, but bottom metal piece has a gap that is allowing warn air to penetrate into RC and cause return vents to freeze, sealed all gaps with adhesive from truck stock part number W10841140, advised customer unplug unit to allow it to defrost 24-48 hours before loading, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near New Braunfels, TX 78130

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for not latching, no answer at the door, called customer and he canceled service, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, TX 78660

Vincent

Job Details: 07/05/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishes were not washing. Entered diagnostics and retrieved error codes 4-3, 7-1. Unit will need a new sump and motor. I replaced Sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marion, TX 78124

Andrew

Job Details: 07/05/2023

"Arrived on site to test unit for starting then going directly to done. Found bad motor run cap. Replaced faulty run cap, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Round Rock, TX 78664

Maurice R

Job Details: 07/05/2023

"Arrived onsite for refrigerator freezing vegetables. On inspection the refrigerator was not installed correctly, there was a air gap on the right lower door. Leveled the unit and add some silicone on the door frame to seal the door. The icemaker is not installed correctly, the bottom mount on the icemaker is missing. The ice maker is leaning and water is leaking into the ice bin. The ice is clumping because of the water dripping into the bin. Ordering a new icemaker. ; ordrng 1 W11517113 (Icemaker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Wimberley, TX 78676

Joe Z

Job Details: 07/05/2023

Arrived on site for unit not operating correctly . Upon arrival found that certain buttons are not responding on user interface. Am able to get into diagnostics. There are no saved error codes. Ran automatic test cycle and all components operate correctly. Need to replace console. Replaced console W11622500 and test unit . Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID OVEN

Model KODE300ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 07/05/2023

Arrived on site to test unit for damaged front panel on top door. Replaced front panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wimberley, TX 78676

Joe Z

Job Details: 07/05/2023

Arrived on site for no ice production and not cooling. Upon arrival inspected unit and found entire evaporator is covered in ice. Melted and cleared out all ice with steamer and blower . Ran diagnostics to test components. Found harness to heater is not secured. Secured connection to heater and forced heater. Heater is now operating correctly. Ran complete test on unit and all fans and motors are operating correctly. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Hutto, TX 78634

Kimo

Job Details: 07/05/2023

Arrived onsite for a wall oven that is showing Power Loss or Enter Time all the time. Upon arrival I found the the unit was showing this. I replace the main control and found no change. I am ordered the ui and the control ; ordrng 1 W11600355 (PANL-CNTRL) and 1 W11261169 (CNTRL-ELEC)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Georgetown, TX 78626

Lou

Job Details: 07/05/2023

"Arrived on site to inspect washer not cleaning clothing. Upon arrival, the customer advised that they were having the unit replaced. Upon further inspection, the customer advised their clothing is not getting cleaned and have some dry spots on them at the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and inspected underneath and all components are good. I contacted techline and spoke to Adrian and advised of the complaint, the history and my findings today and that the customer is having the unit replaced but I wanted to get documentation on the unit in case it gets resold by the vendor. Adrian advised that with the unit having the previous repairs and is operating as designed to not replace any parts and provided SR#7736786853. I advised the customer of my conversation with tech support and had the customer sign for their receipt. No repairs needed at this time and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near San Marcos, TX 78666

Joe Z

Job Details: 07/05/2023

Arrived on site to install previously ordered parts. Replaced control W11620481. Test unit by preheating oven to 350. Advised to customer that it is normal for the top console to get hot due to oven vent being just below console. Unit is operating as des. No gas leaks present at this time. Job complete

We serviced a

LG REFRIGERATOR

Model LFXS28968S/03

Near Austin, TX 78728

Wesley

Job Details: 07/05/2023

Arrived onsite and found icemaker was the incorrect model. Replaced with the correct icemaker. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Round Rock, TX 78681

Kimo

Job Details: 07/05/2023

Arrived onsite for a cooktop with detached knob knob bezels. Upon inspection I found that all 5 of them were detached I replaced 4 of them and ordered one more d2c if possible. ; ordrng 1 W11240529 (Bezel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78749

Luis

Job Details: 07/05/2023

Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed.

We serviced a

GE WASHER

Model WHDSR209DAWW

Near Georgetown, TX 78633

David Z

Job Details: 07/05/2023

"Arrived on site to diagnose washer that did not spin out clothes and made a rubbery smell. Removed front panel of unit and ran a rinse/spin on it. Found no evidence of slipping belt and unit spun with no irregular odors. Advised something may have been stuck, but worked itself free and there is no clear cause of what triggered the odor. No repair recommended since unit worked fine at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near New Braunfels, TX 78130

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for not functioning properly, tested unit found a lot of chewed up wires

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Marion, TX 78124

Andrew

Job Details: 07/05/2023

Arrived on site and verified compressor needed replaced. Replaced compressor and charged system at 140psi using nitrogen. No signs of leaks. Vacuumed system and charged to specs. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NFLTS0

Near Bee Cave, TX 78738

Luis

Job Details: 07/05/2023

"Arrived on site for no ice. Ran diagnostics all test passed good frost pattern on evaporator plate,found broken wire on grid cutter,replaced defective grid cutter

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Paul

Job Details: 07/05/2023

Arrived onsite for a dishwasher that is leaking water when it is off. I found an F6E4 open float switch stored error code. I found that the fill valve was not weeping water. I tested the machine in the diagnostics cycle finding it working as designed. I found the RO system connected to the dishwasher drain tube at the disposal with a Y fitting. I took a photo. I explained to the customer to have the RO drain moved down on the P trap drain line and to connect the dishwasher drain line directly to the disposal. Call complete.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Bastrop, TX 78602

Matthew

Job Details: 07/05/2023

Arrived onsite for dryer making grinding noise. Upon arrival inspected unit. Ran unit and found excessive noise from blower compartment. Disassembled and found blower stripped from motor shaft. Blower nut was still seized onto shaft. Replaced motor and blower. Tested unit and unit is now functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Temple, TX 76501

Jonathan M

Job Details: 07/05/2023

Arrived on site for a washing machine that is flashing in an F5 error message. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E2 (lid lock fault) and F5 E3 (lid will not unlock) error codes. Tested the lid lock assembly and found the lid lock clicking but not actually locking. Replace the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

David Z

Job Details: 07/05/2023

Arrived on site to install new support for microwave element. Found no support present from factory. Replaced support and verified proper fitment. Repair completed.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM1

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/05/2023

Arrived on site to test unit for error f7e2(motor failure). Recommend sump replacement. Office to reschedule. ; ordrng 1 W11460946 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near New Braunfels, TX 78132

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for not drying clothes properly, ran vent test and found that vent is completely restricted, removed vent from dryer and ran test again and it passed, advised customer to hire a professional to clean vent and dont use dryer to prevent any damage until the restriction is removed, at this time job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near New Braunfels, TX 78132

Andrew

Job Details: 07/05/2023

Arrived on site to test unit for drawer falling out. Found drawer not installed properly. Installed drawer properly. Unit now working as designed. Job complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 07/05/2023

Arrived on site to test unit for ui lost communication. Tried to replace console but wrong console due to wrong model. Ordering new console office to reschedule ; ordrng 1 W11600643 (Console)

We serviced a

JENN-AIR ICE MACHINE

Model JUIFN15HX01

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/05/2023

Arrived on site to test unit for noise and intermittent power loss. Found external drain pump running. Customer recently had kitchen completely remodeled. Found external drain is connected to about 20ft of hose to sink about 20ft away through the wall. Advised customer external drain pump is an accessory to this unit and drain would need to be addressed as long run is causing overload on pump and unable to fully drain. Found 3 pinch points on rear on unit where drain hose was kinked. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clifton, TX 76634

Jonathan M

Job Details: 07/05/2023

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised the unit tumbles and heat but that they are having to dry their clothes three times in order to get the unit to actually dry the clothes. Use the vent test kit on the unit and found poor airflow circulation for all dryers. Removed the hose off the back and found adequate airflow coming from the dryer. Removed the hose off the wall and found 6 inches of lint build up in the wall. Removed all the instructions and tested unit. Unit begin to work and operate as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Braunfels, TX 78132

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that it take multiple cycles to dry clothes, ran vent test and it failed, unplugged vent from back of dryer and ran test again and it passed, stated to customer that vent is completely restricted and to hire professional vent cleaners to remove restriction before using dryer again, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Seguin, TX 78155

Andrew

Job Details: 07/05/2023

Arrived on site to replaced FC door for damaged harness. Inspected door and found black water line was pinched and torn on the edges. Needing new door. Office to reschedule. ; ordrng 1 W11566705 (FC door)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Georgetown, TX 78626

Lou

Job Details: 07/05/2023

"Arrived on site to inspect range oven door trim popping off. Upon further inspection, I found the right side of the outer door glass trim had popped off. I found it attached with double stock adhesive tape. Due to this issue being considered cosmetic, using the double commercial style double stick tape prescreened for this call, I placed a few pieces on the trim and re-attached the trim to the glass. Tested door operations and it is operating as designed. I explained to the customer about the cosmetic warranty.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Harker Heights, TX 76548

Tyler

Job Details: 07/05/2023

"Arrived on site for washer making a loud noise at last two minutes of cycle. Upon arrival confirmed issue and after inspecting unit, I found rotor screw had back out and come off causing rotor to be loose, used loktight and reassembled screw and rotor. Found noise gone and unit working as designed. Call complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Joe Z

Job Details: 07/05/2023

"Arrived on site for ongoing issues of rinse aid not dispensing. Customer states that he has never had to fill rinse aid in about a year. Also that the dishes have water spots when cycle is complete . Replaced control W10906422, and dispenser WPW10428217. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Austin, TX 78724

Matthew

Job Details: 07/05/2023

Arrived onsite for unit not completing cycle and given error code F2E2 call for service. Upon arrival inspected unit and confirmed error. Checked per service pointer but ribbon cable was good. Replaced console UI panel. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Whitney, TX 76692

Jonathan M

Job Details: 07/05/2023

Dial previously diagnose part. Inspected unit and work area. Replaced the freezer. Fill tube and tested unit. Unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cedar Park, TX 78613

Paul

Job Details: 07/05/2023

"Arrived onsite for a washer making a grinding noise during the spin cycle. I found oil all over the bottom of the machine. I tried to remove the washplate and did remove it but the insert remained on the gearcase shaft and will not come off. The unit will require a full rebuild. Ordering parts authorization, W10752719 basket, W11219115 tub, W10528947 hub, 6EA WP8533953 screw, W10752283 washplate, WP8533928 screw, & W11568797 filter. Marking all prescreened parts as UORV. Office to RS.; ordrng 1 W10752719 (Basket) and 1 Partsauthorization (Parts authorization) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10752283 (Washplate) and 1 WP8533928 (Screw) and 1 W11568797 (Filter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Lakeway, TX 78734

Luis

Job Details: 07/05/2023

"Arrived on site tested dispenser loud noise from filter head,found broken mullion rail.replaced mullion and filter head tested dispenser working,tested door operation good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, TX 78626

Lou

Job Details: 07/05/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the tub and installed a new sump/motor assembly and element and transferred the remaining parts from the old tub to the new tub. Removed the model/serial placard and placed it on the top of the new tub (photo). Re-installed the unit and tested for leaks. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDT635HSM0SS

Near Austin, TX 78738

Leonardo

Job Details: 07/05/2023

Spoke with customer and customer canceled call ; ordrng 1 WD18X21680 (Sump)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/05/2023

"Arrived on site and replaced motor, fan shroud , and blower wheel diagnosed on previous visit. After replacement dryer is running properly. Sent a short video of it running to KB/service management customer is not home to confirm operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Driftwood, TX 78619

Leonardo

Job Details: 07/05/2023

Arrived on site to replace adjuster kit. Installed new adjuster kit test unit and unit test good job complete. No leaks present at this time

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Moody, TX 76557

Jonathan M

Job Details: 07/05/2023

"Arrived on site or a washing machine that is making beeping sounds during operation. Inspected unit and work area. The customer had a load inside the washer and the unit was already running through agitation upon arrival. I did not hear any abnormal sound, but the customer advised that it was the noise that the unit was making when the motor was turning. Did explain to the customer that the noises that she is hearing or normal operating Noises. Checked underneath the washer did not find any evidence of any belt slipping. Did advise the customer that the unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78733

Luis

Job Details: 07/05/2023

"Arrived on site. Found gap on right side of freezer door,removed door realigned gears to slide,reinstalled door remolded gasket checked door seal good."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Round Rock, TX 78665

Kimo

Job Details: 07/05/2023

"Arrived onsite for a rang that will not spark. Upon arrival I found that the unit had no spark I replaced the spark module and tested the unit and found no change. I am ordering the control, switch harness, electrodes,and another spark module.office to reschedule ; ordrng 1 W11620673 (CNTRL-ELEC) and 1 W11376663 (HARNS-WIRE) and 1 WPW10475149 (MODULE-SPK) and 5 W10898387 (IGNTR-SURF)s"

We serviced a

GE REFRIGERATOR

Model DFE28JSKESS

Near Hutto, TX 78634

Maurice R

Job Details: 07/05/2023

"Arrived onsite for refrigerator not cooling. On inspection found frost behind the fresh food drawer. Gain access to the error messages, found several of the error messages were doors was left open it seems that the errors were recorded 2 weeks ago. Customer said that is when his father in law was in town. I also checked the thermistor and the FF thermistor was 5k temp 77 the ff evap thermistor was 24k temp of 18. Informed the client to defrost the unit and had him sign the waiver. Looks like the issue was caused by excessive door openings and being left open to long and it introduced air tot he system. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78724

Matthew

Job Details: 07/05/2023

Arrived onsite for unit making a loud noise. Upon arrival customer stated unit made a loud popping noise. He allowed unit to complete cycle then hadnt used it since. Tested unit multiple times and could not duplicate the issues. Unit is functioning properly. Could not determine cause of noise. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, TX 78723

Matthew

Job Details: 07/05/2023

Arrived onsite for unit not shutting off. Upon arrival inspected unit. Found cancel button not functioning. Inspected control and found ribbon cable not inserted completely. Secured cable and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Kyle, TX 78640

Kevin

Job Details: 07/05/2023

Arrived on site and found blower wheel is broken. Attempted to replace it and it is seized. Blower fan housing and seal will be needed to complete repair.; ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Manor, TX 78653

Vincent

Job Details: 07/05/2023

"Arrived on site for refrigerator, inspected unit and work area. I was going to perform a sealed system repair. I pierced the dryer and had no refrigerant in the system which indicates theres a leak in the system. I will need to order the RC evap and return to perform the sealed system. No leaks where observed during service. Job completed. ; ordrng 1 W11492867 (Evaporator)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Belton, TX 76513

Jonathan M

Job Details: 07/05/2023

"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. Found the lid itself cracked and when you put the lid down to lock it, the unit would make a clicking sound, but not actually lock until you pressed down on the left-hand hinge side of the door, and the unit would immediately lock and unlock. Did advise the customer that the issue appear to be with the lid. Ordering the lid and rescheduled the customer to 7/10.; ordrng 1 W11259006 (Lid)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near San Marcos, TX 78666

Joe Z

Job Details: 07/05/2023

Arrived on site for failed Right side RC door gasket. Upon arrival found the top right corner of RC gasket has failed. Replaced 1 RC door gasket W10830046. Use heat gun to help smooth wrinkles. Unit is operating as designed. Job complete.

We serviced a

KITCHENAID VENTHOOD

Model KXD4636YSS7

Near Austin, TX 78739

Leonardo

Job Details: 07/05/2023

Arrived on site to replace motor switch. Found damaged motor and shaft. Re ordering office to reschedule ; ordrng 1 W11187731 (Motor) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78665

Kimo

Job Details: 07/05/2023

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the control, ui and the ice maker and tested the unit and found unit operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHW0

Near Killeen, TX 76549

Tyler

Job Details: 07/05/2023

Arrived on site for dishwasher intermittently working. Upon arrival confirmed failure and found ui not fully responsive and would intermittently shutdown/restart. Found control failing and replaced it. Checked wiring and found wiring good as well as 120 vac and properly polarized. Found unit working as designed without leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY07

Near Austin, TX 78739

Kevin

Job Details: 07/05/2023

"Arrived on site and found icemaker has been leaking, filling bin and overflowing through ice dispenser onto floor. After replacing it is operating properly Filled immediately and did not overfill, job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/05/2023

"Arrived on site and found lower rack positioner is missing, found it wedged behind spray arm tube. After reinstalling lower rack is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Seguin, TX 78155

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for not dispensing ice, tested unit found when dispensing ice the bin is not making ful contact with the coupler causing it to jump and disengage, called tech line and explained the problem, per tech line, door has a defect that is not allowing ice bin to sit properly in the housing, need new FC door to fix issue SR#7736782491, ordering door but customer is not authorizing any door replacement and wants a new unit, advised to call whirlpool customer service, office to reschedule ; ordrng 1 W11551456 (FC door)"

We serviced a

KITCHENAID VENTHOOD

Model KVUC606KSS

Near Andice, TX 78628

Lou

Job Details: 07/03/2023

"Arrived on site to inspect vent hood not working. Upon further inspection, I found the unit unplugged and tested the outlet and the outlet was good. I removed the light panel and found the filter board had shorted out at the fuse because it had come in contact with the chassis. I removed and replaced the filter board and mounted it correctly. Reassembled the unit and tested and unit is operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4124Hw0

Near Austin, TX 78741

Joe Z

Job Details: 07/03/2023

Arrived on site to replace previously ordered parts. Replaced main harness W11090773 and test unit. Timer still will not advance. Contacted techline for assistance. After series of test found that the sensor is grounding out. Inspected sensor and found harness is connected to incorrect terminall and the correct terminal is badly damaged and grounding to chassis. Tech gave SR#7736715761 . tech recommended replacement of sensor. Ordering sensor. Office to reschedule ; ordrng 1 W10816105 (Sensor)

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Round Rock, TX 78665

Gerry C

Job Details: 07/03/2023

WOS51EC0HS20 Arrived to inspect time issue. I found the actual issue was the unit would gain a minute in 2-3 days time. I advised the customer this is a known issue with no parts that will correct it and only connecting the unit to their wifi will correct the time issue. The customer understood and will connect to wifi if they elect to. Operational test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that the bottoms of their cups on the top rack are not drying and sometimes they find water on the inner door panel. I found the customer is using rinse aid and they advised they just started using it. Also, the customer has a water softener system. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I advised that due to the plastic tub and having a water softener system, the unit may not dry as well as other units. I advised that the bottoms of the cups where they are bowed inward and their plastic Tupperware items will not dry and will have some water/droplets still on the items. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Killeen, TX 76543

Tyler

Job Details: 07/03/2023

Arrived on site for washer shutting down as soon as it started. Upon arrival found no errors in diagnostics found ACU would drip voltage to motor and I replaced it. Found capacitor also failing and replaced it. Retested u it and found washer work8ng as designed call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waco, TX 76705

Jonathan M

Job Details: 07/03/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pantry door and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78723

Joe Z

Job Details: 07/03/2023

Arrived on site to install previously ordered parts. Replaced console W11460947. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Blanco, TX 78606

Andrew

Job Details: 07/03/2023

"Arrived on site to test unit for broken filter head and cover. Found even with water filter seated correctly filter base seems to be too tight. Filter has to be shoved up putting too much pressure on filter head causing breakage. Recommend replacing filter base, filter head, filter cover, valve, pressure regulator and hose kit. Office to reschedule. ; ordrng 1 67006325 (Filter base) and 1 W11548535 (Valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Kyle, TX 78640

Matthew

Job Details: 07/03/2023

"Arrived onsite for unit, at times taking 2 cycles to dry. Upon arrival inspected unit. Fan diagnostics and found stored error code F6/e1 communication error, not pertinent to current issue. Cleared code and tested. Unit does heat and tumble. Ran air flow check and unit recorded bad airflow. Pulled unit and found vent hose is about 5-6 feet long, kinked and jammed into place. To get laundry door closed unit has no be pushed all the way back. Disconnected line and ran test again. Unit is now showing good air flow. Notified customer that external duct needs replacement/adjustment to allow proper air flow. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for washer, inspected unit and work area, customers complaint was washer not finishing the cycle. Ran diagnostics and found error code F7E6. Unit was trying to agitate and spin while in the diagnostics cycle. Tilted unit backwards and found the a handle from a broom stick caught in the belt housing and allowed the motor not to spin. Photos attached to work order. I advised the maintenance from apartment complex that its not cover due to no being a manufacturer defect."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 07/03/2023

Arrived onsite for previously diagnosed parts. Installed the control board and the ui console. Tested unit and the 2 keys that were not installed are now working. Ran the unit in diagnostics mode and the unit is operating as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, TX 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. Unit operated as designed and found the unit sitting on a pedestal. Found the unit rocking back and forth as the front right pedestal leveling foot was not correct. Adjusted the leveling foot and leveled the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

Kimo

Job Details: 07/03/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice maker and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78741

Matthew

Job Details: 07/03/2023

Arrived onsite for unit getting hot to the touch around control panel and door frame. Tested unit and found console and door frame heating up. Notified customer on unit service pointers W10917778 and W11544031 that reference surface temperature limits. Showed chart breakdown for components. Customer is concerned for child safety. Contacted Safety team SR#7736725707. Safety team recognizes surface temperatures can get uncomfortably warm but have deemed unit is working as designed. Customer may contact customer service at 1800-253-1301.

We serviced a

KITCHENAID VENTHOOD

Model KVUC606KSS

Near Georgetown, TX 78628

Lou

Job Details: 07/03/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the filter control board shorting against the chassis, I remove and replaced the board and tested. The lights functioned and then when I tested each speed for the blower, when I got to high, the unit shut off and nothing functioned. I tested voltage at the outlet and to the control and got 122V. I tested ohms readings to the motor and they were within range. Contacted techline and spoke to Steven and advised of the repairs and issues after repairs. Steven advised based off testing to replace the blower and advised information would be documented to previous SR#7736689613. I am ordering the blower, capacitor, filter board and control panel and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11245979 (Capacitor) and 1 W11565531 (Filter board) and 1 W11516463 (Control) and 1 W11035826 (Blower)"

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Cedar Park, TX 78613

Kimo

Job Details: 07/03/2023

Arrived onsite for a cooktop that was smoking from the bottom. Upon inspection I found no damage to the harness or and other parts of the unit no gas leaks either. I tested the unit by igniting the unit and monitoring it for 30mins - an hour and found that the unit operated as designed I contacted Kent at safety and advised him of my findings and updated the file. 7736747861

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78748

Luis

Job Details: 07/03/2023

Arrived on site. Found a defective icemaker and dispenser assembly ordering parts; ordrng 1 W11519867 (Cover)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pflugerville, TX 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was right back burner had low flame. Replaced burner head and adjusted flame. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near New Braunfels, TX 78132

Andrew

Job Details: 07/03/2023

Arrived on site to test unit for error f1e1. Customer stated when she cooks with tip oven excessive condensation builds up on console causing issue. Advised to use lower oven when cooking items that cause excessive condensation. Also advised on covering items that tend to condensate more. Recommend console replacement. Office to reschedule. ; ordrng 1 W11449303 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Dripping Springs, TX 78620

Scott

Job Details: 07/03/2023

Arrived on site for certain buttons are not responding . Did find console failing . Also found foam sealer and gasket on vent not sealing properly . Replaced console and vent . Unit is properly responding to touch commands .

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Pflugerville, TX 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave some buttons where unresponsive. Replaces the panel and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Hutto, TX 78634

Gerry C

Job Details: 07/03/2023

"WCG55US0HS00 Arrived to inspect ignition issues. I found the issue was the burner cup was not seated in the RR burner and after correcting, the issue resolved. I showed the customer how to fully seal all cups and caps and tested. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78731

Wesley

Job Details: 07/03/2023

Arrived onsite for dishwasher not working following install. Unit had been left unplugged and now tests and operating as designed no error codes. Advised customer on status and findings. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Killeen, TX 76549

Tyler

Job Details: 07/03/2023

Arrived on site for refrigerator not maki g ice or dispensing water without making a loud screeching noise. Upon arrival confirmed issue and found inlet dual valve in rc failed and wasnt allowing water to pass through correctly. Replaced valve and reassembled and tested dispenser and ice maker. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect rust in the dryer. Upon further inspection, the customer pointed out a spot on the rear bulkhead which appeared to be a crack with rust. I found by rubbing my finger on the area that it was dirt/debris and was able to remove the debris with my finger. Allowed the customer to observe the area and explained to them that the unit is good. Tested the units air flow with my vent test kit and it passed both tests. No lint observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Smithville, TX 78957

Joe Z

Job Details: 07/03/2023

"Arrived on site for unit with no power, lid is locked and water in basket. Upon arrival test unit and console is not responding. Removed console to inspect control. Control is receiving 120v from supply. Removed top panel to manually drain all water. Found drain pump has gone out causing control to fail. Need to replace control and pump. Contacted claims and got approval for autho. Replaced control and drain pump. Test unit and is operating as designed no leaks present at this time . Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78748

Kevin

Job Details: 07/03/2023

"Arrived on site inspected washer and found gear case has been replaced twice. Washer is rocking, customer has videos of unbalanced loads. Set washer to spin empty with diagnostic cycle it is spinning quietly and level. Sent videos to KB/service management. Showed customer how to correctly load washer to minimize unbalanced loads and correct detergent usage. 90 minutes after customer instruct they sent in video to office of washer still slamming. Spoke with CS and will order basket, tub ring and spanner nut, Everything else has already been rebuilt.; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spnner nut) and 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, TX 78738

Kevin

Job Details: 07/03/2023

"Arrived on site and found customer has videos of washer making a high pitched squeaking, ran all functions in manual diagnostic and couldnt duplicate noise, inspected gearcase assembly and it is leaking oil. Rebuilt gearcase assembly and washer passed a calibration and automatic test cycle, job complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Pflugerville, TX 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for washer inspected unit and work area. Customers complaint was unit making noises and leaking. Tilted unit backwards and found water and oil leaking from the gear case seals. Replaced the gear case, rotor, clutch, and slider. Tested and unit is now operational as designed . No leaks where observed during service after repairs. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ1

Near Austin, TX 78727

Kimo

Job Details: 07/03/2023

Arrived onsite for a dryer that smelled or gas. Upon inspection I found a leak coming from the connections at the main gas line o tighten them down and tested for leaks again around no leaks. I tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Gerry C

Job Details: 07/03/2023

"WDT750SAKZ0 Arrived to inspect door popping when opened. I found the lower cover was not correctly installed and after removing and reinstalling, the issue was corrected. No leaks observed during service."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Round Rock, TX 78665

Gerry C

Job Details: 07/03/2023

"UXT5536AAS3 Arrived to check noise. The customer could hear a thumping sound intermittently and I determined it was the damper during normal operations. They asked about the sound of the unit when on high speed and I verified it was as expected and explained that the blower is running its fastest and consequently, its loudest at that speed. Operational test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, TX 76541

Tyler

Job Details: 07/03/2023

Arrived on site for washer showing f0E9. Upon arrival conf8rmed issue and found suspension rods had failed and tub was leaning to the back right. Replaced suspension rods and retested unit with towels. Found washer no longer off balance its no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Salado, TX 76571

David Z

Job Details: 07/03/2023

Arrived on site to diagnose refrigerator making a constant and loud clicking sound. Examined unit and found the warning label on the power cord was clicking the back of the unit due to the airflow from gje condenser fan. I taped down the label and verified noise was gone. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Belton, TX 76513

David Z

Job Details: 07/03/2023

"Arrived on site to diagnose washer that was not filling much and not fully cleaning clothes. Spoke with customer who was concerned that the unit does not use much water at all. I checked for errors and found none present. Ran unit and found water level getting to proper amounts. Customer advised on use and care, ans that new units are all high efficiency and will not operate like the older units. I changed the display to Spanish for the customer, and also showed them what settings to use for best results. No faults found with unit. Call complete."

We serviced a

KITCHENAID COOKTOP

Model KDRS467VSS04

Near Driftwood, TX 78619

Scott

Job Details: 07/03/2023

Arrived on site for burners not having a bigger flame . Burners are producing proper flame cones . Explained that range is set for propane and there is less btu . No gas leaks detected at this time Collected 162.36 AUTHO 44XYRE Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD5605MC0

Near Uhland, TX 78640

Matthew

Job Details: 07/03/2023

"Arrived onsite for unit not heating properly, taken 2 cycles to dry. Upon arrival inspected unit. Tested and found unit short cycling. Firing for 6-7 seconds then shutting off. Replaced burner assembly and heat sensor. Tested unit and unit is now cycling properly. If symptoms persist recommend replacing blower wheel, Operating thermostat, control, thermistor. Job complete"