"Arrived on site and replaced control board diagnosed on previous visit, after replacement washer will now complete the diagnostic cycle.

Arrived on site to test unit for door not closing all the way. Test unit and found door not locked correctly making unit shift. Secured door test unit and unit test good job complete.

"Arrived on site and replaced control board, lower harness, actuator, and motor. Now when a drain and spin is started basket is spinning during the normal cycle. Previously it would only engage during the diagnostic cycle. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch and tested. Unit is operating as designed. Assisted the customer in connecting to WiFi. Job completed."

"Arrived onsite to install previously diagnosed parts. Replaced harness, UI, and control. Test sensor and sensor now passes. Test heater and heater now energizes and heats. Cleared water from drain pan with vacuum. Unit is operating as designed. Job complete"

"Arrived on site, replaced heater.ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"

Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found it running as designed and observed no leaks at the time of service. Call complete.

Arrived onsite for door sealing issues following initial installation. Was able to repair by leveling unit. All checks good. Advised customer on repair.

. Arrived on site for unit wobbling and uneven,attempted to level unit found left side lower then right when unit is in its wheels,attempted to level unit,called tech support per tech support added shim behind unit leveled unit unit is leveled at best possibly way."

Arrived on site. Found defective fresh food door replaced door and nameplate

"Arived on site for icemaker not working, inspected unit and work area. Tested icemaker in test 120 and it passed, I then tested the fill in test 97 and did not fill inspected the full tube and it was frozen, I tested the heater tube and it was working with 12v DC. Called techline and spoke to Cliff SR#7734387162 an I explained what tests I had proceeded with. He advised to change ice maker and test it. If problem continues we will have to order the board that what techline suggested. I replaced icemaker and tested. I advised CX to give unit up to 24hrs to start producing ice. No leaks where observed during service. Job completed."

"Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced ice maker, unit working as designed. No leaks detected. Job complete."

Arrived on site to instal quick connect. Installed quick connect for ice maker fill tube to secondary valve assembly. No leaks detected. Unit working as designed. Job complete.

Arrived to inspect washer not finishing cycle. Put unit into service diagnostics found no error codes. On inspection notice the wash tub was touching the front of the unit. Lifted unit up to inspect gear assembly was clear of oil and debris. Adjusted chassis to set tub to center of unit. Ran test diagnostics and the unit is working as designed. Explain to CX on how much detergent they need to use. No leaks observed during service.

"Arrived on site to test unit for no ice production, tested found power is good in outlet but no power on external drain pump outlet, replaced external drain pump, unit now has power and functioning properly, ran unit through diagnostics and all components are functioning properly, no leaks detected job complete"

Arrived on site to diagnose a washer that had an F7E1 error for motor not reaching target RPM. Examined bottom of unit and found a sock inside the belt cage that had caused the belt to go off the pulley. Removed sock and reseated belt. Tested in high speed spin and verified all working as designed. Call complete.

Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Replaced heater and test unit. Unit operates as designed. No leaks present at this time. Job complete

"Arrived onsite for dishwasher leaking from vent and making a popping noise when the door is opened. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Customer stated unit leaks from vent periodically, every few washes. Popping noise happens only after a complete cycle is done and the door is first opened. Does not do it any other time. Called tech line for assistance. For the door noise, not being able to duplicate it consistently, tech line recommended monitoring the situation. As for the leak, found customer is using double rinse aid. Rinse aid is in dispenser and in detergent pod. Recommended customer switch to plain pod until the rinse aid in the dispenser is used, then go back to complete pod. Provided SR#7734384224."

Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival installed required parts then reassembled and tested unit. Found no leaks after 15 min run time and no failures with unit draining as designed. Call complete

Arrived on site for dishwasher malfunctioning. Upon arrival found multiple errors. Found drain motor as well as ACU failing. Replaced both components. Reassembled and tested unit. Found no leaks and unit could cycle throug all settings as designed. Call complete

Arrived on site for a washing machine not draining. On arrival the customer stated sometimes water will be left in the tub or the clothes will be soaking wet. They also found it would throw the F9E1 error code when it happens. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain and F0E5 for off balance load. I cleared the error codes. I then ran a diagnostics cycle and found it ran through as designed. I tested the shocks and found them as designed. I then gained access to the bottom of the unit and found the gearcase in good shape. Upon further inspection I found the harness damaged for the drain pump. I repaired the harness. I then test the unit again and found it working as designed. No leaks observed at the time of service. If the harness repair does not hold then we will need to replace the harness. No fee collected due to callback within 90 days of a p&l concession. Call complete.

Arrived on site. Found over temp issues. Reset settings tested unit unit working as designed

"Arrived on site and inspected dishwasher and found it is not draining. Found knock out was never removed from garbage disposal by builder. After clearing knock out ran a diagnostic cycle and confirmed dishwasher is operating normally, job complete"

Arrived onsite to replace previously diagnosed parts. Replaced ice box fan and UI. Tested unit and unit is functioning properly. Tested all fans and are all operational. Customer will monitor temperature. Job complete

"Arrived on site to replace previously diagnosed basket, replaced basket, tested unit, u it now functioning as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed console. Replaced console, unit working as designed. Job complete."

"Arrived onsite to install previously diagnosed parts. Replaced harness, suspension, and control. Test unit by running a normal cycle with laundry and deep fill on high. Viewed the unit from the bottom. There is plenty of space between the drain pump harness and floor. Customer will be sure to not overload the unit with laundry. No leaks present at this time. Job complete"

"Arrived on site to replace previously diagnosed LP conversion kit, replaced orifices adjusted all burners per customer request, unit is now functioning properly, no leaks detected job complete"

Arrived onsite for not heating properly and found L2 cutting out intermittently under load. Advised customer electrician will be needed to repair supply issue.

Arrived on site to test unit for unit not starting. Test unit and found loose latch. Secured latch test unit and unit test good job complete.

"Arrived on site. Per customer multiple times unit completely off no lights,customer has to slam door to power on,diagnosed failing drain pump,replaced drain pump ran water through pump water drained no leaks"

"Arrived on site ,replaced control. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace previously diagnosed parts. Removed control cover and found wires in cabinet protruding/pinched between cabinet and control box area. Spoke with Techline as pink wire is cut and no sure what else is going on behind linear. Techline deemed unit irreparable as no access to internal harness. Job complete. SR#7734386420

Arrived on site for a washing machine that is not locking the lid. Inspected unit and ordinary. The customer advised that the unit used to lock the lid at the beginning of the cycle and would stay locked throughout the cycle unless paused. He advised the unit still does complete cycles but does not lock the lid at the beginning portion of the cycle anymore. I ran the unit through diagnostics and found no stored error codes. Ran the unit through manual testing on the lid lock and found the lid lock working as designed. Ran the unit through an auto test and the unit ran as designed. I ran the unit through a normal wash cycle and found the unit spinning and filling. I did notice the unit lock when going into the drain and spin portion of the cycle and continued forward that way all the way through the final spin. I called Whirlpool Techline and spoke to Bruce SR# 7734389104. He advised that this is normal operation on these units and that the lid will only lock on the high-speed spins. Advised to make no repairs at this time is advise the customer of the situation. The unit is working as designed. Call complete.

"Arrived on site. Found gap at freezer door seal,remolded door seal checked door operation good."

"Arrived to perform SP W11540964 - Special Project S17304. I verified the presence of the brass washers and removed and replaced the element assembly, per TSP. I tested in accordance with the TSP guidance and there were no leaks observed during service. The washers were dissolving, but there was no evidence of water leaking out of the unit. No leaks observed during service."

"Arrived on site to install previously diagnosed parts. On removing the old slide I found independently it worked as designed. I called techline and spoke to Kirt and received SR# 7734392207. Kirt stated the unit seems to be as designed and that they have had similiar issues, but the unit needs to be opened from the middle only. We found that even when opened from the left side the soft close will still fully close the door.

Arrived on site to diagnose a washer that is making unusual noise. Found cam nut loose causing pulley to be out of position. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site. Removed ui,ohmed fill tube heater good,replaced ui and replaced icemaker per tech support. Ran diagnostics icemaker passed,ran fill test passed. SR#7733909671"

MR Arrived to instal previously diagnosed and ordered parts. I verified F8E4 stored in memory. Gain access to the unit and verified that water was not pumping properly in the unit. Pulled old pump and installed the new pump in unit. Ran unit through a diagnostics cycle. Unit running as designed. No leaks observed during service.

Arrived on site to diagnose washer that customer felt may be abnormally loud. Customer showed me video of sounds the unit was making when agitating. Tested unit with customer present and confirmed that what they heard is the sounds it's now making. Advised this noise is not abnormal and is normal operating noise. Ran through diag cycle and calibration and found all working as designed. No failures present. Call complete.

Arrived on site to diagnose a washer that is not filling with water. Found faulty water valve and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for the microwave door not closing properly. I inspected the unit and work area. I found none of the interlocks engaging and the door sticking out about 1/8th of an inch. I pulled the microwave slightly out of the cabinet. I found it missing the spacer kit. Allowing the hinges to rest on the shelf not allowing them to fully engage. I tested the microwave out of the cabinet and it closed properly every time. I advised the customer call the installer to have the spacer installed properly. Job complete.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised they had somebody else to take a look at the unit and found the unit had a defrost issue. They had since defrosted the unit so they could use it. Did confirm the customer still had a little bit of a defrost issue. Took the cover off the control and checked resistance through the bimetal and heater and found 56.5 ohms. Checked resistance through the freezer compartment thermistor and refrigerator thermistor. Found the freezer thermistor at 9.11 k ohms (31?F) and the refrigerator thermistor at 3.85k ohms (62?F). Check temperature in both compartments and found both within range of the thermos. Went ahead and replaced the user interface and control due to the defrost circuit being within range and the thermistor is being within range. Tested the unit and the unit is now working as designed. Call complete.

Arrived on site to test unit for unit not draining. Test unit and found drain motor not working. Removed drain pump didnt see anything in there secured drain pump back on test unit and unit test good job complete.

Arrived on site to install previous diagnose part. I gained access to the center ignitor and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Ran diagnostics and passed. Ran normal cycle and passed. Job complete

Arrived onsite for washer constantly displaying add detergent. Upon arrival inspected unit. Found unit is set to load and go however customer is using the single dose dispenser. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete

Arrived onsite and repaired dishwasher that had been designated for SP heater replacement All checks good.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confir cCDe med that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no le aks present during operation. Call complete.

Arrived on site and inspected washer and found washer was previously at another address 18 months ago. There is a previous diagnosis that the tub needed to be replaced. Builder moved washer to this home before that was completed. Explained to this homeowner that warranty started in February 2021 and although they purchased this house two weeks ago the washer only has six months warranty left of its two year warranty. Washer can still be repaired but homeowner will speak with builder about warranty before continuing.

Arrived on site to diagnose an oven that is not baking properly. Tested all parts and components and found no failures to unit at this time. Adjusted calibration to homeowners preference. No further repairs needed and job is complete.

"Arrived on site to inspect range cooktop burners not functioning properly. Upon further inspection, I tested the cooktop burners and found the front right burner not igniting properly. I found the ignitor arcing sideways and attempted to correct but continued to fail. I removed and replaced the burner head and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived onsite for crack concern and found unit with scratching. One scratch in particular was 6 inches and very straight, but still consistent with scratching on cooktop. See pic. Verified with claims that the scratch does not constitute an objective spidering heat fracture required for warranty to apply for replacement. Advised customer on whirlpool warranty and suggested that the customer appeal to customer care for solution."

Arrived on site for oven not heating . Found igniter had burned out . Replaced igniter and valve . Oven is pre heating . No gas leaks detected . Job complete

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater tested unit unit now functioning as designed, no leaks detected job complete"

"Arrived to install previously diagnosed parts. Removed the back cover off unit and found that the air guide card board had moved during installation. I relocated the cardboard back to the correct position. I was able to reuse the plastic clips that hold the air guide to the condenser and tested. Through several minutes of compressor operation, the noise did not return and the unit operated at normal sound levels. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hose crimped off. I replaced the drain hose and tested thebunit. It is now working as designed job complete.

Arrived on site for rain is not allowing front left them back left burners to work correctly. Upon arrival found the infinite switches and receptacles are still intact and allowing hes stable 240 V connection. Found that both burners were not functioning and replace both burners. Found unit functioning as designed call complete

"Arrived on site for a washing machine that is coming too much. Inspected unit and work area. The customer had cut off a cycle because she advised that she thought the unit was filling too much and after she had unplugged it she had attempted to run the drain in span but found the unit still continuing the cycle previous. She then unplugged it and has not used it cents. Was able to cancel out the cycle and get the unit to drain. Ran the unit through diagnostics and did not find any store error codes. Ran the unit for an auto test in the unit ran as designed. I asked the customer about the load that she was washing and she advised that she was washing a king size comforter and some sheets. I did explain to the customer that this unit cannot handle that kind of a load due to the sheer size of the load. I did explain that heavier duty loads including rugs, comforters, quilts, sleeping bags, and things of those nature would cause issues completeing the cycle due to various factors. I did explain the operation of this machine and advise the customer against washing any of these items in this washer. The customer was just worried because every time that she was opening the washer lid and closing and she would find that the unit was filling with water. I did explain that that is normal operation and that any time that she will open the lid in the middle of the cycle, it will fill. I went over the user care guide and the unit is working as designed. Call complete."

Arrived onsite for concerns over vent hood efficiency. Tested and found all operating as designed. Advised customer on findings and provided instruct on design and capabilities.

"Arrived on site to test u it for not cooling properly, tested unit found UI light are hard to see, activated test 3 and FC evaporator did not engage, exposed control panel and found FC thermistor reading out of range, deli UI has no power exposed harness and found a break in two spots, , got authorization to replace deli UI, deli harness, UI, LED control, FC evaporator motor, replaced parts, FC evaporator motor is now functioning properly, deli UI is also functioning, unit is now running as designed, advised customer to monitor and if any issues arise call warranty, job complete"

Arrived on site to install new heater per SP W11540964. Installed heater and verified no water leaks or damage present. Call complete.

"Arrived on site to diagnose oven door that was not opening at all. Found unit power completely dead, and this happened after running self clean cycle. Was able to get door open and confirm thermal fuse was failed/open. Replaced thermal fuse and verified unit working as designed. Ran fan and found no issues with fan. Call complete."

Arrived on site to relace upper and lower racks. Replaced both test unit and unit test good job complete.

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing noise. Replaced belt and cam and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no leaks present during operation. Call complete.

"JM: Arrived onsite to inspect refrigerator not making ice. I ran a temperature test. FC -2F?. I found that the ice maker harness was unplugged. It must have gotten unplugged during installation. I plugged the ice maker back in and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."

"Arrived on site to install parts previously diagnosed, installed all parts. Job completed."

Arrived on site to install previously diagnosed damper. Installed damper and verified damper opening and nothing restricting it. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI. Tested unit and unit is functioning properly. No issues through diagnostics testing or normal load. No leaks present at this time. Job complete

Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete.

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found no errors. After further testing I found door switch stuck thinking door was open. Was able to repair switch then reass and test unit. Found unit functioning as designed with no failures. Call complete

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time.

"Arrived on site for range, inspected unit and work area. Tested unit and found LF burner not igniting correctly. Fount that the burner head gasket that separates the simmer from the large flame was missing. Replaced the burner head and tested good. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for Ice maker missing. When we spoke to builder they mentioned that due to shortage of supply Whirlpool didn't deliver and they will deliver later when supplies are back. Installed ice maker and test unit. Unit is operating as designed. Job complete

Arrived onsite and repaired the washer by replacing the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site for front left burner not functioning. Upon arrival confirmed issue and found receptacle head blown as well as ruining the element in the process. Replace front left receptacle and burner and found unit functioning as design, complete"

"Arrived on site and found connection to heating element is loose, after resetting it dryer is operating properly, no further repair is needed at this time. Job complete"

"Arrived on site ,replaced fresh food led light . Unit is performing normally. No water leaks detected at time of service. Job complete"

Arrived on site to test unit for left front burner not igniting. Test unit and found burner cap not correct. Secured correct burner cap to burner test unit and unit test good job complete.

Arrived on site for dryer not heating upon arrival conf8rmed issue. Upon further testing I found cutoff broken and element coils bowing/sagging. Replaced both parts. Found dryer could heat as designed but found clog in venting of home with vent tester. Informed customer they would need a proper dvc done prior to using dryer. Unit is functioning as designed. Call complete

"Arrived on site for washer, inspected unit and work area. Tested unit and found low water pressure on the cold side. Removed water hose on the wall valve and found the screen clogged. Explained to CX that those screens need to stay clean to have good water pressure. Tested unit and its operating as designed. No leaks observed during service. Job completed."

Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.

"Ride down site over the range fented making noise when fan is on . Found construction debris in blower housing . Removed debris, fan is normal sounding now and venting properly . No other issues found. Job complete"

"Arrived on site and found water filter is jammed, filter housing will not disengage. Replaced filter housing and customer has a new water filter already on hand. Refrigerator is now dispensing water properly, job complete"

Arrived onsite and found installation failure which resulted latch strike bending. Repaired installation and latch. Unit is now operating as designed. All checks good.

Arrived onsite and found no cool issue caused by locked compressor. Compressor will need to be replaced to repair. Advised customer on wait time for parts and scheduling. ; ordrng 1 R600a (R600a)

Arrived on site to test unit for unit not heating. Test unit and found and tod. Ordering new tod ; ordrng 1 WP9759242 (Tod)

Arrived on site for washer not draining and leaving load wet . Found slider ring out of position . Also gear case is leaking oil ; ordrng 1 W11393685 (Gearcase)

"(JM) Arrived onsite to inspect washer not draining excess water at the end of a cycle. I entered diagnostics and found error codes F8E1, F5E2, F0E2, F1E1, F5E3. I entered the service test mode and ran a test cycle. The drain pump turned on and drained the tub as designed. The water valves filled as designed. However, at the end of the test cycle the unit was still filled with water. I manually tested the the drain pump outside of the diagnostic test cycle and it is working as designed. Unit will need a new control board and I advised the CX to purchase a surge protector. I may also need to replace the water valve, but I need to rule out the board first. Ordering W11448786 (electric control). Office to RS.; ordrng 1 W11448786 (CNTRL-ELEC)"

"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. Found compressor turning on then after a few seconds, clicks and shuts off. Compressor Is pulling 12.8 amps. This is a r134a sealed system. Need to order sealed system parts.ordering evaporator, compressor, access valve, and uV drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps around 15/51 (fc/rc). Found all fans and compressor running. Found no defrost issues. I then found fist sized rust hole in liner insulation causing internal cool air to escape to escape

"Arrived on site for micr not working. I inspected the unit and work area.I used my watt meter and tested the unit, I found it pulling less then 5 amps. I removed the unit from the cabinet and tested the magnetron, I found it ohming out correctly. I tested the transformer and found the secondary winding open. I spoke to the customer about what was needed; ordrng 1 W11371718 (Transformer)"

"Arrived on site for an ice machine that was not draining water. Upon arrival the customer stated they thought the external drain pump stopped working, and that the ice machine had leaked all onto the floor. They went out of town and when they came back the ice machine was completely full of water and a very large portion of their floor was covered in water. I put the unit into diagnostics mode and found the valve never energized. I checked voltage going to the valve and found none. This indicates a possibly bad water level sensor or control. I am ordering the recirc pump with the sensor integrated to install, and will order the control too. We will install the pump and test the unit. If the pump does not work then we will install the control. I gained access to the back of the unit and found the water line and drain line leaking. I showed and advised the customer on replacing these. I found the unit still within warranty, for it has a 36 month manufacture warranty. ordrng 1 W11542867 (Recirc Pump) and 1 W11034363 (Control)"

"Arrived on site to test unit for F2E1 error code, tested unit found error code present cycled power to unit but error is still present, will need console and control to fix issue due to this unit being a flush mount 2 men will be required for this job to prevent ant potential damage to cabinets, ordrng 1 W11232121 (Console)"

"Arrived on site for wall oven getting hot on the outside. I spoke to the customer and found out it is the floor next to the oven that is getting hot. The wall oven is installed into a cabinet below a cooktop. I inspected the unit and work area.I found the door hinges in good condition and the gasket it good shape. I put the unit into diagnostics and found no error codes. I tested the blower and found it working as designed. I explained how air flows in this unit. That it pulls air from the top and it blows out the bottom, and that with the oven on and the blower circulating air, the floor will heat up due to the unit venting down towards the floor. There is no way to change the air flow direction. The unit is working as designed. Job complete.

Arrived onsite for has a crack on the inner top part of the door. Upon arrival inspected unit and found the console has failed. Need to order console. ; ordrng 1 W11095590 (Console)

"Arrived on site. Found unit not powering on,ui unresponsive ui not powering unit on or entering diagnostics,reset power to unit,compressor and fans powered on ui responsive.

Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test passed ran fill test no water removed housing found damaged heater unit will need a new heater and icemaker ; ordrng 1 W11226501 (Heater)