"WMH32519HZ10 Arrived on site to replace magnetron. Upon arrival, unit was in a serviceable position. Proceeded to replace W10754299 magnetron. Tested unit for heat and now unit is functioning as designed."

"MDB4949SKZ0 Arrived on site for unit flashing F8E4 error. Upon arrival, removed drip pan and found water mainly starting from the left side. Entered diagnostics and found F9E2 drainage issue and F8E4 leak sensor. Cleared codes. Upon closer inspection, found food particles on the filter. Cleaned filter and re tested. Unit is now functioning as designed. No water leaks presented at this time. No parts replaced."

WRS588FIHZ04 Arrived on site to replace ordered part. Proceeded to replace W11566892 evaporator harness per techline recommendation. Entered diagnostics to ensure all components running and all checks pass. Unit is functioning as designed. No water leaks present at this time.

"Arrived on site to inspect unit for not draining. Upon closer inspection found unit would struggle to attempt to drain. Found filter clogged, cleaned filter. Found unit still struggling to drain. Replaced pump,p tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11458345"

"Arrived on site to inspect unit for poor drying. Upon closer inspection found unit has no air flow and doesnt hold paper to vent holes at all no matter how many holes were covered paper would not stay. Customer needs to have chute looked at due to paper not being held whatsoever. Inspected housing on outside of house found mesh lining covered in lint, picture included. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for releasing lint into cavity and closet not being directed out of chute. Upon closer inspection found seals on both sides failed, replaced seals, tested unit, unit is running as intended. Job complete. 280114 W11193479"

"Arrived on site to inspect unit for motor not starting. Upon closer inspection found motor failed could hear unit attempting to power pump but never did. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to inspect dishwasher with cracked tub. Upon further inspection, I found the crack at the left back corner of the tub. I replaced the tub, reassembled and tested the unit. The dishwasher is now operating as designed and no leaks observed at the after service. W11513977"

"Arrived on site for door issues. Found door hard to close not smooth while closing right side door,ordering new hinges will need a 2nd tech to help with door removal ; ordrng 2 W10291661 (Spacer)s and 1 W10828686 (Bottom hinge) and 1 W11700299 (Hinge top right)"

Arrived on site to diagnose dishwasher rattling when pump is running. Tested unit and found no abnormal noises. M/S didn't match provided. Unit I tested is working as designed with no duplicateable failures. Call completed with no parts used.

"Arrived on site. Found defective fresh food door gaskets,replaced both gaskets,remolded gaskets checked door seal good. Used 2 w10830162"

"Arrived on site. Per tech support replaced freezer door,checked it operation good,checked door seal good. Used w11374244,w11178521"

"Arrived on site for dispenser issues. While dispensing water loud noise,diagnosed a defective filter housing,replaced housing tested water dispenser unit working as designed. Used w11162042"

Arrived onsite for MW with scratches. On inspection found a few scratches on the back wall of the MV. Used paint 8212473 to cover the scratches and it was the closest to the color of the MW of the 3 paints that had. All the scratches are now covered. The MW is operating as design.

"Arrived onsite for unit not producing ice. On inspection there was thin ice in the unit. The water stream was very slow, pulled the filter and the stream got little stronger but not up to par. Pulled and installed a new valve in unit and now the stream is at full potential. The Ice Machine is operating as design and no water leaks detected during service. W10897719"

Arrived onsite for ice machine not producing ice. On inspection the unit was not streaming water at all and the valve sound like it was struggling. Pulled unit and found the water line kinked. I fixed the issue and the water is now coming out but the valve is still very loud. In installed a new valve and it is nice in quite. The Ice Machine was making a slab of ice when I left. W10897719

"Arrived on site to inspect unit for not heating. Upon closer inspection found glow igniter failed and was no longer glowing. Replaced glow igniter, tested unit, unit is now heating as intended. No leaks present at this time. Job complete. USED W11590294"

Arrived on site to inspect washer that delicate option was not responding to touch. Upon further inspection found that the touch pad for delicate would not allow itself to be selected. I placed unit into diagnostics and observed no error codes. I reset the unit by disconnecting power for 5 minutes. I tested the unit again and the delicate option is now working. Ran a test cycle on delicate and all functions are operating as designed. No leaks observed during service. No parts installed.

Arrived on-site for Ice Machine producing thin ice. On inspection the water level was to low in the tray. I stopped the unit and a flush. The 1st time the after the flush the unit over filled the tray for 2 1/2 minutes. Installed a new recirculation pump and now the unit does not over fill the water tray. The ice machine is operating as designed no water leak detected during service. W11542867

"Arrived onsite for continued intermittent cooling issues. Customer has been monitoring digital thermometers. Records temps going from -10 to 29 degrees in the freezer in a 24 hr span and says items are thawing. On arrival temps are good and unit is making ice. Customer states temperature fluctuates periodically every few weeks. Called tech line for assistance. Spoke to Rob SR#7739123064. Tech stated customer is recording air temperature which will fluctuate more than product temperature and with limited items in the cabinet the temperature will not hold. Customer does not want to load freezer with food due to food loss, tech recommended using water bottles 1-2 cases to hold cabinet temperature. Tech recommended using Data loggers to monitor temperature over a period of time. Currently unit temperature is in RC and FC are good and full bucket of ice. ; ordrng 1 Dataloggers (Parts research)"

"Arrived onsite for unit freezing up. Upon arrival unit was unplugged, water was on floor and throughout freezer compartment. Maintenance stated evaporation cover was covered in ice . Ran thermistor check and passed, ran defrost cycle and passed. Appears to be intermittent defrost cycle or short cycling. Ordering main control, UI and heater that includes harness. Office to reschedule. No parts replaced. ; ordrng 1 W11650659 (Heater with harness) and 1 W11742389 (Main control)"

In unit 3. Arrived onsite for shattered inner door glass. Customer was preheating when glass shattered. Replaced inner glass panel. Unit is now functioning properly. Job complete. Used wpw10618107

Unit1404. Arrived onsite for unit not heating after last repair. Inspected and found transformer shorted not allowing unit to heat. Replaced transformer and tested. Unit is now functioning properly. Job complete. Used w11545871

"Dawn soap for a wash machine that is flashing an F21 (long drain) error code. Inspected unit and work area. The customer advised that they have towels inside the washer that are covered in water and they cannot get the unit to drain. I did confirm the customers complaint and found the drain pump trying to run but not running. I remove the water from the basket and gained access to the drain filter. I found it clogged with, batteries, a pen, undergarments, and a ring. I removed the instructions and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve failed and replaced it w11038689. Tested unit and found no leaks and it working as designed. Call complete

"Arrived on site to inspect range gas odors. Upon further inspection, the customer advised that when they turn the oven on Bake, the smell of gas is so bad they have to go outside until the home airs out. Tested the unit on Bake and immediately I could smell the propane emitting from the fan area and was very strong and burning my eyes. I stopped testing and checked the burner trap door and it was set correctly. I checked the regulator and found it was not converted when replaced. I converted the regulator to propane setting and retested and found the flame is still very large and found the orifice was not converted to LP size. I tested the gas line connections at the regulator and found no leaks. I am ordering the LP conversion orifices and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 08/19/24 (KC). No gas leaks detected during service. ; ordrng 1 W11087486 (LP orifices) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

"Arrived on site for fridge not cooling . Both sections room temp. Fans working . Compressor pulling 4 amps . Replaced start device W11547180 . Still pulling same amps . Ordering compressor,evap,service port, uv drier ,nitrogen ,r600 kit . Weigh 2 hrs . Not hooked up to water source . Call to set return ,no parts installed.; ordrng 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen (Nitrogen) and 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Weigh2hrs"

"KMHC319ESS5 complete RG: Arrived on site for a otr microwave making noises. Further inspection found the capacitor was burnt replaced part#w10561770 , and diode part# w11256462. Tested with a cup of water heating up no strange sounds product works as its designed ."

"WET4027HW2 Arrived to inspect non-operability. I found the unit had F3E1 and inspected. I could not get the code to clear and the unit would continuously operate the pump within flood stage. I found the pressure tube kinked in the back left of the washer tub area and corrected the routing, correcting the issue. I installed the control and recalibrated. The machine resumed normal operation and no leaks were observed during service."

"Arrived on site to diagnose gasket issues on refrigerator. Resident advised there was no work needed on their fridge, and this m/s didn't match the unit either. No repairs performed."

"WTW4955HW3 Arrived to inspect non-operation. The customer had attempted to start a cycle and the machine would not engage or operate in any way. I found the issue was with waking the machine from standby mode, without rotating the dial and I provided instructions. The basket was nearly touching the inner left side of the cabinet and I adjusted the legs to center it. Operational test good, no leaks observed during service."

Arrived onsite for tripping breaker and found grounded filter board from not being up on the mount properly. Mounted properly. All checks good. Advised customer on repair. All checks good. Unit is now operating as designed.

Arrived onsite for a broken filter housing that leaked when trying to change the filter and replaced the filter housing unit is now operating as designed. All checks good. WP2209022

"Arrived on site for fan being loud and not getting rid of air. Found voltage to motor was correct, removed blower, found vent was stuck. Removed and adjusted. Replaced motor. Verified operation. Call complete. WPW10294006"

Arrived on site for dryer not showing any display. Will turn on but not show any settings. Verified proper voltage coming in. Replaced console. Unit now lights up. Testing found unit to not be heating. Found relay on board has 247 and is not closing. Will need control. Reset for mon .; ordrng 1 W11733951 (Control)

"Arrived.on site for washer not working. Found f09, f2e3. Ran diagnostics and found all components working. Reset and tried to recalibrate but unit did not respond. Replaced control. Recalibrated. Verified operation. Call complete."

"Arrived onsite for noisy bearing and found leaking gearcase oil. Ordering fearcase to repair, unable to remove washplate. Ordering washplate. No parts used. ; ordrng 1 W10752283 (Washplate)"

Arrived onsite and used front feet provided by builder to repair broken feet on range. Unit is now operating as designed.

Arrived on site for washer leaking. Found door bellow was torn. Replaced bellow. Verified operation. No leaks. Call complete.

Arrived onsite and replace the damaged reservoir that was diagnosed on the previous visit. There was no water supply line connection for the wall. I explained to the contractor that that was something the installer would supply. Call complete. INSTALLED W11706228 RESERVOIR.

"Arrived on site ,replaced thermostat W11573758. Ran diagnostics, no error codes . Unit passed diagnostics test wash . No water leaks detected at time of service . Job complete"

"Arrived on site for washer, not agitating, but spinning. Ran diagnostics and found actuator arm, broken . replaced actuator,cam ,belt W10913953, W11239857, W10721967. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site for oven not heating properly . Ran diagnostics no got 2-1 error . Deleted code . Key pad test passed . Started pre heat . Oven took several tries to light . No issues found with broil. Found rod on igniter pulling away from tube . Replaced igniter WPW10324262. Reran oven . Unit is igniting properly. No gas leaks detected at time of service . Job complete

Arrived on site for water leaking from fridge . Fridge is not hooked up to water source . Found ice build up in floor of freezer . Drain tube is clogged . Cleaned tube out . Steamed evap drip tray . Water is draining properly . No parts installed . Job complete

"Arrived on site for poor wash performance . Ran diagnostics got no error codes . Found upper spray arm not turning due to poor wash pressure . Replaced sump and motor W11613570. Ran diagnostics, all checked normal. No water leaks detected at time of service . Job complete."

Arrived on site to test unit for not cooling properly and frost in FC. Found evap completely frosted over. Engaged defrost element in diagnostics and found defrost element shorted out. Recommend defrost element replacement. Advised customer to thaw unit out 24hrs prior to return visit. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11626107 (Defrost heater)

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer stated that after the previous technician came, he has noticed no difference in the ability of the dishwasher to dry dishes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater coming on at the end of the cycle. I called Whirlpool Techline and spoke to Rob SR# 7739710161. He advised that because the heater did come on at the end of the diagnostic cycle and there were no stored error codes, there would be nothing wrong with the dishwasher itself. He advised that no plastics will dry inside any standard dishwasher on the market right now. He stated that because this has a plastic tub, has plastic racks, and uses plastic spray arms, there would be no way to guarantee any type of full dry inside this dishwasher. He recommended the customer run hot water to the sink prior to washing dishes as well as using rinse aid to help with the drying process. He advised not to make any repair at this time and that the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a range that smells like gas. Inspected unit and work area. The customer advised that the unit normally does not smell like gas but he has had several instances when cooking where the unit smells like ass when its getting close to 325?F. he advised that it happened a few months ago and then it happened the other day when he was cooking. I tested the unit at 350?F and found the glow bar ignite the flame spreader and turn on the gas valve. We ran the unit up to 350?F and I watched it cycle on and off twice. I did smell what seem to be Burt gas but did not find an excessive gas odor. I called Whirlpool Techline and spoke to Austin SR# 7739711131. He advised that because the unit is not smelling of gas when the oven is not in use, the issue would be with trace amounts of gas that arent fully burned upon ignition of the burner flame. He advised that the glow bar will ignite the gas from the back, and it will slowly move forward, but that gas is still being released through the entire burner flame as this happens. He advised that this is not to be concerned about and that, unless if the flame spreader does not ignite or gas was leaking into the oven when the unit was not in use, there would be no issue with the unit. He advised make no repair at this time. Call complete. No parts were installed. No parts were installed."

Arrived on site for a microwave that wont turn off the over the counter light. Inspected unit and work area. The customer stated that they just moved in and they have not been able to turn off the light over the counter. I plug the unit in and did confirm the customers complaint. I went to adjust the setting and found the lights getting brighter and dimming. I gained access to the lightbulb after disconnecting the unit and found that there was an LED bulb in the microwave. I asked the customer if they had a standard bulb because these unit dont work with LED bulbs. He advised that he had one in another unit. He grabbed the standard 40 W bulb and I installed it into the microwave. I tested the unit and found the unit working and operating as designed turning the light bulb off and on. The unit is working and operating as designed. Call complete. No parts were installed.

"WDT750SAKZ1 Arrived to inspect wash and drying issues. I found the unit was set to A3 rinse agent dispensing and corrected to A1 to lower the amount of rinse agent that was being dispensed, via the hidden settings menu. The dispenser door was dislodged and required reseating. I found the door was not fully closing due to misalignment and I removed the unit from the counter to correct all legs, which corrected the door closing issue. Testing revealed the heater working after a complete control reset. Operational test good, no leaks observed during service."

"On arrival verified complaint of unit turning off. Customer states unit did not trip breaker but did require a power cycle to function again. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed if problem persists recommend replacing main control board. job complete installed bake w11182108 and w10856603"

On arrival verified complaint of torn gasket. Gaskets ordered are grey. Unit gaskets are black. Ordering 2x gaskets. Only right side is torn. 2nd gasket is just in case it tears before return or something was missed. Resch for 8/21 ordering 2x W10830047 ; ordrng 1 W10830047 (Gasket)

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

On arrival verified complaint of not starting cycle properly. Ran diag and found error code F8E3. Ran component activation and found both valves were turned off at the wall. Turned on water and ran through diag cycle. All components activated correctly and had no abnormal operation or noise. Unit is working as designed. Job complete no parts installed.

Arrived on site and replaced both RC doors and FC door. Found RC gaskets have magnets exposed and pulling out. Recommend both RC door gasket replacements. Scheduled for 08/21. ; ordrng 2 W10830046 (RC door gasket)s

"Arrived on site to test unit for grinding noise. Found gear as has failed and is making noise. Also found rotor and slider not disengaging properly causing rubbing. Recommend gearcase, slider, clutch and rotor. Reschedule for 08/21. ; ordrng 1 W11260238 (Rotor)"

Arrived on site to test unit for not starting. Found bad thermal fuse and heating element. Replaced both element(WP3387747) and thermal fuse(W10909685). Unit now working as designed. Advised customer to have ventilation to exterior cleared of obstruction before using unit to prevent further damage. Job complete.

"KDTE204KPS0 Arrived to inspect noise and operation failure. Service test mode had F9 E2, F8 E4 stored and I cleared for testing. I found the overflow had water in it, tripping the float and I cleaned it, removing all water. The customer had excessive detergent within the unit and after rinsing it out, the suds were removed and overflow ceased. Operational test good, no leaks observed during service."

WDT750SAKZ2 Arrived on site to replace ordered part. Proceeded to replace W11579565 spray arm. Ran unit in diagnostics and found no stored errors and overall checkup passed. Unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to test unit for no ice production. Customer stated after new ice makers were installed, it would make 1-2 trays of ice and then production would cease. Took temperature in the ice container drawer, temp reads 0?. Ice maker cycles properly. When running test 97 valve energized but ice maker did not get filled. Took resistance on the fill tube heater, both read 40ohms. Contacted techline to document SR#7739696893, per techline will need to order valve for return visit. Also recommend replacing fill tube heater and UI as precautionary. Ordering parts, no parts installed, rescheduled for 08/16.; ordrng 1 W11233375 (Valve) and 1 W11235091 (Filter assembly) and 1 WP2300868 (Fitting)"

"Arrived on site to test unit for not dispensing ice. Tested unit found when activating ice dispenser after dropping 1-2 cubes the container mechanism will seize up. Crushed ice wont dispense at all. Replaced ice container (WPW10558423) and tested unit, unit now dispenses ice properly, cubes and crushed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously ordered parts. Upon arrival, found dishwasher is stuck behind floor tile. After many attempts, cannot free up unit to repair. Customer will have unit made accessible,then call back. ; O-emld tckt"

"MVW7232HW2 Arrived on site to replace ordered parts. Upon arrival, entered diagnostic and found previous stored errors. Cleared errors. Ran high speed spin test and found no movement. Proceeded to check under machine and found stator connector disconnected (picture attached). Ran unit and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for temperature issues in freezer, ice melting and clumping. Upon arrival, inspected unit and found ice door is open. Uploaded pictures on DS. Need to replace ice door motor. Ordering motor, , ice door, and separator. Office to reschedule ; ordrng 1 WPW10504458 (Ice door) and 1 WPW10546285 (Ice door motor) and 1 W11425798 (Separator)"

"WMH31017HZ09 Arrived on site for unit making humming noise. Upon arrival, customer stating unit makes an electrical arching noise. Proceeded to inspect high side components and found diode faulty. Proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

"WDF331PAMS0 Arrived on site for unit not drying. Upon arrival, ran diagnostics and found heater energized. Suggested to superintendent to inform tenant to use Rinse Aid. In addition, use the Heat Dry option on preferred cycle. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to install previously ordered parts. Upon arrival, unit is sticking out of cabinet and not mounted to cabinet. Test unit and water pressure sounds really loud when filling. Test water pressure and get 60psi. Contacted techline for assistance. Spoke with Drew. Explained what the issues and what all has been done. Recommended replacement of valve. SR# 7739700349. Ordering valve. Office to reschedule ; ordrng 1 W11684258 (Valve)"

"WRS331SDHM06 Arrived on site for unit making buzzing noise. Upon arrival, customer present recording of noise and sounds like refrigerant lines are rubbing. Proceeded to enter diagnostics but cannot recreate noise. Proceeded to dampen all noises from the back ensuring no lines are rubbing. Re tested and still no noise present. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"Arrived onsite to replace bimetal harness, control and UI per previous diagnosis. Replaced and tested. Unit is running properly. Job complete. Used w11670354, w11566475 and w11567938"

"Arrived on site for washer leaking . Removed bellow, no holes or tears found . Ran washer on all valve test ,got washer up half way with water and drained . Ran test 12 couple times . No evidence of water leaks. Did notice water stains around dryer vent . Customer is also complaining of long dry times . Removed vent and found some standing water in exhaust vent . Believe water is from poor venting issues and not from washer . No parts installed . Job complete Spoke with SW"

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and no leaks present . Did find out in talking from customer they had used dish soap instead of dishwasher detergent. Instructed on proper soap usage . No parts installed . No leaks found . Job complete

Arrived on site for washer not starting. Got drain pump error code . Found lower harness broken . Ordering lower harness . No parts used. Return 8/16. No water leaks detected at time of service. ; ordrng 1 W11643701 (Lower harness)

415-802-9272Justin A side Arrived on site for washer not starting cycle and flashing error code . Ran diagnostics got 7-2 . Unit kick out of diagnostics and started throwing 7-2 code . Ordering sump and motor . Set return for 8/16. No parts installed . ; ordrng 1 W11460946 (Sump and motor)

Arrived on site with new parts for range. Replaced all burner heads and caps. Verified operation. Call complete.

"Arrived,on site for door rusting. Found rusting near latch screw. Removed outer door. Replaced inner door, verified operation. Call complete."

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-failed motor. Cleared the code and continued with testing. Once the unit filled with water and the motor was supposed to come on, the unit shut down and began to drain the water out (F7E2). I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11460946"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling, but I also found the fc evaporator fan not operating. I placed the unit in diagnostics and tested the compressor, at which time, the evap fan should have come on and it failed. I gained access to the fan motor and also tested the defrost element and it is operating as designed. I removed and replaced the evap fan motor and tested and it is operating as designed. I tested the defrost thermistor and found dit out of range. Removed and replaced the thermistor and retested unit and it is operating as designed. No water leaks observed during service, job completed. WPW10384183, WP2315539"

"Arrived on site to install previously diagnosed and ordered parts. I spoke with previous tech and he advised to replace the evap fan motor, control, and seal gaps in between liner and chassis of the FC section. Upon my arrival, I found the unit evap fan operating as designed, but the fc section was full of ice/frost due to an air leak. I advised previous tech that I would be replacing the control and sealing gaps as evap fan is operating properly. I gained access to the evaporator and found a good frost pattern. Cleared the ice/frost from the fc section and removed and replaced the main control and tested in diagnostics. Unit is operating as designed. Using the silicone provided for this call, I sealed the gap in between the liner and chassis in the fc section opening and advised the customer of my repairs. No water leaks observed during service, job completed. W11666427, WP542638, WP482338"

"WRS331SDHM08 Arrived for suspected sealed system repair. Prior to sealed system service, inspection revealed the machine did not have an operative evaporator fan. Tracing the line back to the control, I found the harness was incorrectly routed during manufacturing and it had shorted out, damaging the fan circuit within the main control. Further testing of the sealed and defrost systems showed them operating as designed. Office to order control, harness and fan motor. Office to contact the customer to arrange return service. ; ordrng 1 W11742389 (Main Control) and 1 W11609465 (Lower Harness) and 1 WP2315549 (Evap Fan)"

"Arrived on site to inspect wall oven control panel locked. Upon further inspection, I found the panel locked and I attempted to unlock the control, but it failed. When I went to replace the panel, I found it had the incorrect panel. I found the model number was off by the last two engineering digits and had ordered the incorrect part. Corrected the model number and am ordering the control panel and scheduled return service for 08/16/24. Unit left turned off at the breaker for safety. No parts installed.; ordrng 1 W11600370 (Control panel)"

"KRFF577KPS02 Arrived to install sealed system components. I found the unit had refrigerant and I evacuated. I removed and replaced the compressor, service port and dye drier and vacuumed. Achieving 360 microns and allowing loss time, I charged with the MFG calculated charge and tested. I found the left RC door would not fully closed without being pressed on, and then would open after a short time, enough that the gasket could not make contact at the upper mullion corner. The door liner was mismolded and holding the ice bin door out, preventing full door closure. Office to order left RC door and bin door, in case of need. No leaks observe during service. Office to contact the customer to arrange return service. ; ordrng 1 W11681454 (RC, LH, SS, Door) and 1 W11679939 (Ice Bin Door)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake element and w10856603 broil element"

Arrived on site for washer leaking. On arrival found some detergent stains near dispenser but ran washer for an hr and couldnt replicate any leaks. Called techline and documented photos and findings under sr# 7739697351. At time of service no parts are recommended for repair and instructed customer to contact whirlpool for further assistance. Call complete

Arrived on site for freezer intermittently not cooling. On arrival found evap coil evenly frost with compressor and evap fan both running. Found unit go 8n to defrost 10 minutes after arrival and found coil fully dry. Found start up amp draw at compressor was 1.2 but stabilized to 0.8amps after 5 seconds. Replaced control and informed customer to give unit a few days and see if temps increase or stay at 0. Call complete

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that this unit is brand new and has not been used since June. They advised that they were able to run one cycle and then the unit stopped illuminating and telling them time. And they advised that whenever they would try to start the unit, it would be pet them. The customer advised that on her dryer, the knob would light up and on the washer, it would not. I attempted to change cycles on the washer, and could not get any time frames for the washability of the washer. I was able to find that the buttons on the side or working, and ran into into diagnostics. I found an F8 E1 (low water detected during the fill) error code. The customer advised that they had turned the water off due to this ongoing issue. I went ahead and check voltage going to the user interface and found proper voltage. I replaced the user interface assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11325569."

Arrived on site to inspect refrigerator not producing ice. Upon further inspection tested ice maker and ice maker failed to fill with water. I proceeded to access valve to verify that valves are operating properly. I found that both valves are operating as designed. The ice maker is failing to call for a water due to failed internal contacts. I replaced the ice maker and tested it. The ice maker is now operating as designed. No water leaks observed during service. W11548540

"Arrived onsite and found unit with f2 e0 error code. Gained access to unit and verified secured harness and reser power which resulted in resumed normal function. advised that if unit presents with f2 error again the console should be replaced. No parts used. All checks good, advised customer on repair."

"WDT750SAKZ2 Arrived to inspect leaking and code. F8E4,F9E4 stored in memory and I cleared for testing. I found the right side of the tub leaking at the lower joint area and the tub W11409866 will require replacement. Office to schedule with customer. Power to unit unplugged and water shut off. ; ordrng 1 W11409866 (Tub assembly)"

"Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the diverter cover and diverter disc. Ran a test cycle and the dishwasher is operating as designed, observing no unusual sounds. No water leaks observed during service W11679656 W11662107"

"Arrived onsite to replace previously diagnosed parts. I replaced the cabinet as the original was damaged. I also replaced the front panel that was previously diagnosed. Found it to have dents. I also replaced the previously diagnosed front drawer. I re assembled the unit and tested it. The unit is running as designed and no water leaks are present. Call complete. INSTALLED W11325579 FRONT PANEL, W11352995 CABINET , AND W11318818 DRAWER FRONT."

Arrived on site to inspect microwave not powering on. Upon further inspection I found the fuse was bad. I replaced the fuse and performed a test on the microwave and the transformer began to arc and smoke. I removed the fuse and left unit unplugged for safety. I am ordering a transformer W11737664 office to schedule return visit ; ordrng 1 W11737664 (High voltage transformer)

Arrived onsite for broken cooktop. I found the cooktop to have a heat stress break on the left front burner glass. I replaced the cooktop and the unit is operating as designed. Call complete. INSTALLED W10877558 COOKTOP D.

Arrived onsite and found unit operating as designed. Was reported to have stopped producing for 2 days. Unable to identify any failure symptoms at time of service. No parts.

Arrived onsite for unit operating with poor cooling following repair. No evidence of bad joints or leaking. Found unit operating with low charge -10 low side and 80 psi hi side. Pulled vacuum and charged to spec. Unit is now running at 25psi low side and 140psi hi side. Advised customer on findings. No further repairs at this time.

"Arrived onsite for previous diagnosis parts. Installed the Ice maker into the unit and used the self test to test, it completed the test and filled the tray with water with no issues. The ice maker is operating as design. W11284458"

"Arrived onsite for washer that powered down during a wash cycle. On inspection I ran unit in diagnostic cycle and it showed error F5E2 lock error. During the diagnostic cycle I pulled on the door and the unit powered down in the middle of diagnostic mode. Went to install new latch and found that the latch installed on this unit looks like it is foe the Canada version. James got me the part # for this unit. No parts installed during service, office to reschedule when part comes in. ; ordrng 1 W11458150 (Latch)"

"Arrived on site for previous diagnosis parts. Installed the new control board on the unit, calibrated the unit and then ran diagnostic mode. The washer passed the diagnostic mode with no issues, then ran the normal settings to see if it would agitate after filling with water and it did. The washer is operating as design. W11608056"

"Arrived onsite for previous diagnosis parts. Installed the tub and shield and moved over all the components from the old tub over. Ran diagnostic to make sure there were no leaks on the new tub, it passed with no issues. No water leaks detected during service. W11409866 W11655286"

Arrived on site to diagnose dishwasher not cleaning dishes. Customer says water just sits in the bottom of the tub. Tested and confirmed wash motor is making loud noise and not pumping anything. Replaced sump and motor assembly and tested. Verified proper function with no leaks. Parts used - Wpw10605059.