Service History 332

Near Austin, TX 78747
Luis
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for no lights,water or ice. Found us reading door open,deli ui unresponsive,disconnected deli ui,all lights and dispenser working found drip pan bowed ordering deli ui,drain shims and harness in case needed ; ordrng 1 DRAINSHIMS and 1 W11170612 (HARNESS) and 1 WPW10677119 (DELI CONTROL )"
Near Georgetown, TX 78628
Tommy
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived onsite for ice maker not working. Upon arrival found ice maker was damaged and stuck in position. Also found some of the wiring was not tight. Retightened wiring with new ice maker. Let customer know to dump first batch. Job completed.
Near Austin, TX 78734
Richard
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
Near Austin, TX 78734
Richard
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
Near Pflugerville, TX 78660
David S
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to install previous diagnosed parts. I gained access to the control and replaced with new. I gained access to the evaporator and replaced the thermistor with new. I zipped tied and foiled taped the thermistor in place. Job complete. No water leaks detected.
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect a dishwasher not draining.Confirmed the complaint and found the newly installed garbage disposal still had the knock out installed.I knocked it out, connected the unit and unit now operating properly.No leaks detected at time of service.Tenant satisfied.Job complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for Unit not cooling again. . . .Sealed drain tube with foil tape. Will need to order evap cover due to broken tabs. Will order evaporator drain pan shims. Fridge was left plugged in but cooling has been turned off. Will need AUTHO for all ordered and use on return visit parts. ; ordrng 1 PartsAUTHORIZATION (Parts AUTHORIZATION) and 4 SHIMS (EVAP SHIMS)s and 1 W10841140 (adhesive) and 1 WPW10501260 (cover-evap)
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker is working. The dispenser motor is not working. The motor is seized. Will need to order and replace Auger motor and coupler. Office to reschedule ; ordrng 1 W11310391 (DISPENSER MOTOR ) and 1 WPW10169511 (coupling)
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for range indicator light staying on. Upon inspection found faulty Right front infinity switch. Will need to be replaced. Ordering WP314900 RF infinity switch. Office to reschedule. ; ordrng 1 WP3149400 (switch-inf)
Near Georgetown, TX 78628
Jonathan
Job Details: 11/12/2020
REFRIGERATOR KENMORE 106.577127 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Tested air flow on freezer side and found evaporator fan motor running and good frost pattern. Gained access to RC thermistor and measured resistance at 3.2 K ohms. Place thermistor in cup of ice and measured resistance at 8.2 K ohms. Found when opening freezer door that air would travel though RC. Pour water down return and found ice blockage through return. Advised customer to power unit off for 48 hours thaw ice that’s blocking return. Job completed.
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite for terminal block needing replacement. Replaced block, tested unit and unit is functioning properly. Job complete."
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2020
REFRIGERATOR JENN-AIR JS42PPDUDB00 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found the ice bin full with ice. Customer emptied into a bowl and I tested the ice dispenser with the empty bin in place. The auger failed to rotate but I could hear the motor on. I inspected the shaft and found the head is rounded out and rusty. Inspected the bin shaft receiver and it is good. I removed the auger motor and found it badly rusted and ice formed around the outside of it and the cover. I removed and replaced the motor and shaft and retested with bin in place and it is operating as designed. I recommended that the customer clean the bin and allow it to air dry before placing it back in its place. No water leaks observed during service, job completed. Ice maker turned off while bin not in place."
Near Cedar Creek, TX 78612
Andy
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling. Tested and inspected unit and found no frost pattern on evaporator. Checked amp draw on compressor and found at 0.47 inspected with us light and found leak at drier. Will need SS repair. Office to schedule return trip. 2 hour job. Lock ring. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
Near Austin, TX 78723
Matthew
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range externally getting hot. Tested unit and upper panel near control was getting hot to the touch. Called tech line for assistance and reviewed placement of gasket and insulation. No issues and unit is functioning properly. Per the design some areas may feel uncomfortably warm to the touch. SR#7729261219
Near Lago Vista, TX 78645
Lou
Job Details: 11/12/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making a ticking noise while on. I turned the unit on and could hear a ticking noise coming from the back right area. Customer advised that the unit did not make that noise prior to recent services. I lifted the top panel and turned the unit on and the noise appears to be coming from the roller area. I disassembled the unit and tested the roller by spinning it and when the roller began to slow down, it appeared that either it or the shaft are warped. I replaced the roller with one form my van stock (349241T ) and retested and the noise is quieter, but it’s still there. I am ordering the shafts, rollers, washers, and tri-ring retainers. Office to schedule return service. No lint observed during service.; ordrng 4 349241T (support,roller)s and 4 WP3388703 (washer)s and 4 WPW10359269 (shaft)s and 8 WPW10512946 (rinG)s"
Near McGregor, TX 76657
Jonathan
Job Details: 11/12/2020
MICROWAVE KITCHENAID KEMS308SSS00 "Arrived on site for a microwave that had a turntable that would not turn. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the turntable motor. Found a proper voltage. Replaced turntable motor and tested unit. Unit is working as designed.
Near Austin, TX 78758
Scott
Job Details: 11/12/2020
WASHER WHIRLPOOL WGD5100HW0 Arrived on site for dryer throwing error code . Mustier sensor error . Ordering control and sensor and electrode . Please call to set return ; ordrng 1 W10847984 (BELT SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WP8577274 and 1 WPW10298258 (SENSOR )
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace parts from pre ious diagnosis. Replaced wire harness, electric control and realized UI is not the correct part. Spoke with DW and verified part was not correct. Left the unit unplugged. Needing UI(W11089931). Office to reschedule. ; ordrng 1 W11089931 (panel-ui)"
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer not starting.Confirmed the complaint and found the timer and thermal fuse were both defective, causing the units issues.Removed and replaced both.Maintenance was on site cleaning the ventilation system.Unit now operating properly.Job complete"
Near Killeen, TX 76541
Al
Job Details: 11/12/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived back on site and corrected the timer issue and reinstalled the case.Unit now operating properly.Job complete
Near Austin, TX 78732
Richard
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 Arrived onsite for the to repair refrigerator but was not sent with the part to fix issue. Office to reschedule.; saved tckt
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer making strange noises during agitation.Confirmed the complaint and found the the cam screw was rubbing on the shield causing the issues.Reseated the screw and unit tested as designed without issues.No leaks detected at time of service.Customer Satisfied.Job complete
Near Killeen, TX 76541
Al
Job Details: 11/12/2020
DRYER AMANA NED4655EW1 Arrived on site and inspected dryer timer issues.Customer advised the unit was turned on at night and ran all the way until the next morning.Confirmed the complaint and replaced the defective timer.Job complete Customer satisfied.
Near Copperas Cove, TX 76522
Al
Job Details: 11/12/2020
DISHWASHER FRIGIDAIRE LFBD2412SF0A "Arrived on site and inspected dishwasher not starting.Confirmed the complaint, disassembled and found the latch connector was burned, also found the inlet valve defective.I replaced both and unit tested as designed.No leaks detected at time of service.
Near Austin, TX 78704
Jacob
Job Details: 11/12/2020
REFRIGERATOR FRIGIDAIRE FRT18S6JS0 Arrived onsite for unit not cooling or freezing. Customer had unit unplugged upon arrival. Tested unit. Unit was only blowing air. Replaced bit start device and capacitor. Tested unit. Waited about 25min. Was feeling cooler temperatures from the freezer. Let customer know ujit will take about 6 to 8hrs before getting to optimal temperature. No leaks at this time. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 11/12/2020
RANGE GE JGBS80SEM1SS Arrived on site to test unit for burners not igniting. Test unit and found bad module. Replaced module Test unit and all burners igniting correctly job complete.
Near Killeen, TX 76549
Tyler
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that would not complete cycles or advancing times. Upon arrival I ran a diagnostic check and found numerous air codes that kept reappearing anytime you’re clear the unit they were all indicating issues between the doorlock you are the main control as well as the motor. After before this is all of the unit I found that you are a man control we’re both not communicating with another DUI was receiving the proper 14 DC voltage meter but you are with sometimes turn off visually even though the machine the salon I also found that the motor was overheating and it was having an issue due to to the main control. Well we need to return with the necessary parts including but not limited to the motor main control door latch and Ui. ; ordrng 1 W11314361 (ROTOR) and 1 W11314657 (SCREW) and 6 W11314661 (SCREWS STATOR)s and 1 W11324037 (UI) and 1 W11354541 (STATOR)
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
OVEN WHIRLPOOL KFGC506JSS00 "Arrived on site to test unit for broil not working. Found top rack was touching spark igniter. Moved rack down one slot, tested unit, unit works good. Customer was also complaining of cooling fan noise. Found fan vibrating against back cover panel. Put noise damper, tested unit, unit works good. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for Fridge not cooling properly. I inspected the unit and work area. I spoke to the customer and found the issue is, the unit is not making ice. I put the unit into test 56 and found error e5 bad icemaker thermistor. I did a temp test on the freezer and found it at 0 degrees. I am ordering the ice marker to complete the repair. The office will reschedule when we have an eta on the part. No water leaks detected at this time.; ordrng 1 W11294907 (ICE MAKER)"
Near Lakeway, TX 78734
Richard
Job Details: 11/12/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A Arrived onsite for the dishwasher not working properly. Replaced vent fan motor and dishwasher tested good and no leaks detected complete
Near Whitney, TX 76692
Jonathan
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced harness and tested unit. Unit still was having a hard time dispensing water. Replace the water valve and tested unit. Unit is now working as designed. Call complete.
Near Briarcliff, TX 78669
Robert
Job Details: 11/12/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job for complaints of noise. Found cover for fan motor damaged. Ordered cover.; ordrng 1 W10802010 (cover-evap)
Near Austin, TX 78738
Richard
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 Arrived onsite for the refrigerator water dispenser not working. During testing found that the filter housing was the issue. Replaced filter housing and water dispenser is working good and no leaks detected. Also customer wanted to purchase the filter cap and dispenser tray.. ; ordrng 1 W11177738 (TRAY) and 1 WP2260518B (CAP)
Near Austin, TX 78732
Richard
Job Details: 11/12/2020
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer dispenser leaking water. Replaced dispenser assembly and washer tested good and no leaks. Complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for Washer makes loud noise during spin cycle. Gearcase making bad bearing noise. Ordered new gearcase and will need authorization for parts. ; ordrng 1 PARTAUTHORIZATION (PART AUTHO ) and 1 W11455453 (GEARCASE)
Near Iredell, TX 76649
Jonathan
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washer that’s making a squealing noise. Inspected unit and work area. Confirmed customers complaint but it did not sound like a normal screech. Went to remove the agitator so I could remove the basket to check for any debris between the tub and basket and the agitator was seized onto the gear case. Lifted up unit and found the belt completely stripped and one of the motor screws completely stripped out and on the floor. This was causing the motor to lean down and strip the belt due to improper tension on the cam. Well looking through a part diagram with SP, was unable to find the screw needed for the motor. She asked me to take a photo of the screw and I found when I pulled out the screw that was left the gear case was completely cracked and broken. Due to agitator being completely seized on the gear case, unit will need massive repair. Ordering the outer tub, inner basket, motor, gear case, cam, hub kit, agitator, filter, motor screw,
Near Belton, TX 76513
Tyler
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived on site for refrigerator that had water pooling on the mullian bar. Upon arrival customer stated that that was not their issue or original complaint at all the problem they were describing was a loud noise coming out of the fresh food section as well as ice buildup and not being able to open the bottom crisper drawers. Upon further inspection I found this was due to the fact that the fresh fruit side evaporator had a defrost issue not allowing ice to defrost properly and causing too much buildup and blockage which then led to a cooling issue inside the unit. I instructed the customer that they would need to defrost the fridge for at least 24 to 48 hours with the doors open and they did sign the defrost waiver. .; ordrng 1 W10316760 (EVAP FAN THERMISTOR) and 1 W10316760 (THERMISTOR ) and 1 W10822640 (UI) and 1 W11098695 (FAN-SCROLL)
Near Waco, TX 76705
Jonathan
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Arrived onsite for a record great or that is not dispensing ice. Inspected unit and work area. Attempted to dispense ice with the door open and found the ice container popping forward when the unit was attempting to dispense ice. Replaced ice container and tested unit. Unit did the same thing. Attempted to adjust the rails in the cabinet to allow the ice container to seat properly. Due to the preset holes for the ice bin rails, there was little adjustment that could be made. Checked impeller for abnormalities and found no issues. I called techline and spoke to Leon SR#7729265588. He has me video call in to see what I was seeing.
Near Belton, TX 76513
Tyler
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for dishwasher that was not cycling properly or cleaning the dishes. Upon arrival I ran a diagnostic check and found that there is an error code indicating a sump motor fault. I was able to verify that the motor indeed locked up and was not cycling after the fill and skip right over in the drain. After customer approval I installed a new motor assembly and was able to reassemble and tested unit and verify that the dishwasher is now filling agitating and draining as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer that was making a grinding noise during the spin cycle. Upon arrival I was able to run a diagnostic check and run the proper test cycles and found that during the spin cycle the gear case is rubbing internally for the first couple seconds and then it will go away and then about a few seconds after it goes away then noise comes back at full speed. I did verify that the gear case was the cause of the issue but the customers also stated that they’ve noticed since the noise that the machine is a lot to check the suspension rods were found they were working as designed and the balance issue was caused due to the inner tub not staying mounted properly and wobbling internally. We will need to return with a four inner and outer tub assembly as well as gear case motor and other Rigo parks etc. in order to complete the repair. Office to reschedule due to parts currently out of stock or PSP. Rescheduled for tgo one man 2hr job; ordrng 1 UNKN
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer not powering on.Confirmed the complaint and replaced the console and found the new console was defective and also wouldn’t accept commands.Put the old console on and discovered the connector was not on, causing the no power issue.New console returned DOA.Unit now operating properly.No leaks detected at the time of service.Job complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/12/2020
MICROWAVE GE JVM6175SK1SS "Arrived on site for microwave that was making it sizzling noise and will not turn on. Upon arrival I found that the 28th used to the noise filter was blown and this was because one of the interlocks was broken or not but the customers also stated that they found lights flashing inside of the cavity AirPod pros inspection I found that the protective enamel paint is starting to chip away at birth. We will need to return with new paint enamel to repair the damaged area as well as the interlock switch is and a few other parts for completion.; ordrng 1 QBP0302 ( CAVITY PAINT (WHITE)) and 2 WB24X829 (SWITCHS)s and 2 WB24X830 (SWITCH )s and 1 WB27X11079 (MAGNETRON )"
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
DISHWASHER GE PDWT400P00BB "Arrived on site and inspected dishwasher not washing dishes.Confirmed the complaint and found the pump and motor defective.Unit fills and clicks several times and also drains, but never washes.Ordering the motor pump assembly.TG requested return appointment for the repair.Also creating as office note.Office to reschedule the customer for return service visit.; ordrng 1 WD26X10053 (DISHWASHER MOTOR WASH PUMP ASSEMBLY )"
Near McGregor, TX 76657
Jonathan
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for a washer that won’t change selections or start a cycle intermittently. Inspected unit and work area. Plugged unit in and was able to make selections and start a cycle. Placed in in-service diagnostics and found an F6 E3 (ACU cannot hear UI) error code. Customer advised this issue has been happening almost every day and if they power reset the unit, sometimes it will work for a cycle or two. Ordering console and office will need to contact customer for reschedule date due to out of stock part. ; ordrng 1 W11095624 (console)"
Near , TX 78620
Andrew
Job Details: 11/12/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace control board, harness, console, and console harness from previous diagnosis. Found unit not connected to WiFi. Spoke with tech line and tech line recommended connecting to WiFi. Per MS I replaced parts tested unit to 350, unit tested good. Job complete. Advised customer to unit connected to WiFi to prevent future issues. Range finder. SR#7729217570"
Near Austin, TX 78736
Kevin
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site and inspected dishwasher, didnt find any saved error codes. Ran dishwasher on a diagnostic cycle and found at the end when the drain pump activates the sink is filled with water. This is the same occurrence that happened on the previous visit when the customer was told that the garbage disposal was not working and it needed to be replaced. Since the previous visit the customer has not replaced the garbage disposal and the dishwasher can still not drain. ; ordrng 1 W11368634 (Control board)"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/12/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site and inspected unit. Found drain line and all tubing brown on inside. Found evaporator lines corroded and top plate brown as well. Found cutting grid rusting in corners. Unit will need new compressor, evaporator, cutter, pumps, harness, reservoir and tubing to repair. Office to,schedule return services for 4hr SS repair; ordrng 1 1901A (pump) and 1 W10837384 (pan-water) and 1 W10843121 (filter dryer) and 1 W10863947 (tube) and 1 W10913906 (coupler) and 1 W10919199 (grid-cuttr) and 1 W11033204 (hose) and 1 W11097809 (tube) and 1 W11126268 (harns-pump) and 1 WP2185625 (pan-water) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Killeen, TX 76542
Al
Job Details: 11/11/2020
DISHWASHER GE GSD4000D00BB
Near Kyle, TX 78640
Jacob
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for unit not getting above a certain temperature. Looked at unit. Could not diagnose properly because the unit was unplugged. Went ahead and changed out the thermistor and rear control. Let customer know to allow the unit about 10hrs to know if it is not getting up to temperature. No issues at this time. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/11/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer making loud grinding noises.Discovered the right side panel looked to be kicked in or dropped.
Near Austin, TX 78754
Scott
Job Details: 11/11/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for dented side . Found dented right side , also top is dinged and chipped . Ordering right side and top . ; ordrng 1 W10816993 (SIDE RT ) and 1 WPW10527866 (COOK TOP)"
Near Burnet, TX 78611
James
Job Details: 11/11/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived on site and tested operation. Found shower head cracked causing ice to build on one side of evaporator and the slab is hanging up on harvest cycle. Also found fill valve humming and vibrating while filling. Unit will need new shower head and valve to repair. ; ordrng 1 W10863947 (tube)
Near Georgetown, TX 78628
Jonathan
Job Details: 11/11/2020
DRYER WHIRLPOOL WED5830SW0 Arrived on site for dryer not starting. Measured voltage to unit and found L2 not sending voltage. Reset circuit breaker and tested voltage again. After attempting to reset circuit breaker found no voltage to unit. Advised customer that it is a breaker. Call complete.
Near Austin, TX 78752
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site ,replaced freezer handle . No water leaks detected at time of service. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 11/11/2020
REFRIGERATOR GE ZISB420DRJ "Arrived on site and inspected refrigerator and found icemaker is over producing, observed a cycle and swing arm is not moving. Replaced ice maker and it immediately cycled properly. Customer says temperature in fresh food section is not correct, found it is currently set at 36°, the top shelf where the temperature sensor is located is showing to be 32° on the thermocouple, And shows 32° on the display. the middle deli drawer is reading 38°, fridge is currently running/cooling. No further repair is needed on the refrigerator, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to test unit for display not working. Test unit and found display was not showing time or display just lines. Turned power off to unit for 3 minutes turn power back on and display working but still has lines will order new door. Office to reschedule. ; ordrng 1 W11186019 (DOOR )
Near Austin, TX 78725
Matthew
Job Details: 11/11/2020
RANGE AMANA AER6303MFS2 Arrived onsite for burners not working. Tested unit and all burners are working. Customer explained that this is a new unit and what used to take 30 min to cook is now taking 45 minutes. Explained that switching from one unit to another she may experience some variation in cooking. Not all products are the same. She Also mentioned the glass cooktop would not clean easily and that whirlpool was shipping her a cleaner in the mail. Job complete
Near Briarcliff, TX 78669
David
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose dishwasher not powering on. Checked voltages and found polarities for switch are reversed. Unit comes on when the switch is in the off position. Advised to have an electrician correct the polarity. Unit is powering on when voltage is applied. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 11/11/2020
MICROWAVE KITCHENAID KOCE500EBS09 Arrived on site for oven microwave combo UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10916778 (swtch-memb)
Near Seguin, TX 78155
Noah D
Job Details: 11/11/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspect washer for loud agitation, upon inspection found the hub and under the plate caked in cement, cracked off pieces and tightened all screws. All functions returned. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE510S0AB0 "Arrived on site to inspect range oven not maintaining temps. Upon further inspection, I found the right side of the bake element burnt out. I removed and replaced the bake element and tested. Unit is operating as designed. I advised the customer that they might hear a squeaking noise while baking due to the element supports moving and rubbing on the bottom panel due to the metal heating up. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 11/11/2020
VENTHOOD GE ZV750SY4SS Arrived onsite to replace control and ui. Found cover will need to be removed to get to the board. Will need 2 man 2 hour job on it. . ; ordrng 1 2HOUR (2 HOUR ) and 1 2MANJOB (2 MAN JOB )
Near Austin, TX 78753
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT312CZJW00
Near Austin, TX 78749
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "Arrived on site for cooling complaint. At time of visit customers thermometers reading -10 and 36. Checked evaporator covers no frost build up,checked freezer temp with meter reading 0° removed evaporator cover,placed fresh food thermistor to correct location on suction line. Ran diagnostics all test passed,changed defrost setting to basic. Advised customer if problem reoccurs control may need to be replaced
Near Bee Cave, TX 78738
Robert
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on job for complaints of not cleaning. Found both top and bottom spray arm damaged. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10491331 (spray arm)
Near Killeen, TX 76549
Al
Job Details: 11/11/2020
DRYER WHIRLPOOL WED5100HW1 Arrived on site and inspected dryer with CONTACT SERVICE error code.Customer advised he unplugged the unit and unit began operating over the weekend.Will possibly need panel to complete.
Near Lakeway, TX 78734
David
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Arrived on site to install filter housing to resolve water leak. Installed new filter housing and retested. Found no leaks present and installed new filter.
Near Waco, TX 76705
Jonathan
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for a refrigerator that won’t stop making ice. Inspected unit and work area. Customer advised that their arm bar had fallen off the icemaker and when he tried to reattach it, he wasn’t sure if he put it in the right place. Found arm bar was completely bent and not in the original switch position. Removed icemaker assembly and fixed arm bar and reattached to icemaker. Reassembled unit and unit is working as designed. Call complete."
Near Salado, TX 76571
Tyler
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator not cooling properly and customer stated that they noticed a lot of frozen ice at the bottom of the unit. Upon further inspection I found that the refrigerator has a pretty big defrost issue due to the main control as well as defrost of us are not working in conjunction with one another. I ended up defrosting all the ice and was able to replace the main control as well as both thermostats and re-tested to verify that the unit was not functioning as designed. Call complete
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived onsite for dishwasher not engaging in cycle or washing and showing a ER code. Upon inspection I found the spray arm assembly had detached from the sump. I re secured the spray arm. I found the UI showing ER indicating a shorted key. so I replaced he switch board and main control. The unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for a wall oven that was not shutting off whenever needed to and the customer had to flip off the breaker. Upon arrival I ran a diagnostic check but did not get any specific error codes to appear that indicated any kind of hardware or software failure and then checked for voltage going from the main control to the UI panel was receiving 14dcv from pins p1-4&p1-1 from main control. We will need to return with a new ui panel to make final repair. ; ordrng 1 W11297728 (UI CONTROL PNL)
Near New Braunfels, TX 78130
Andrew
Job Details: 11/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to test unit for not working. Found bad wheel causing motor not to spin. Replaced wheel and was able to now test unit. Tested unit found bad motor.
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2020
RANGE WHIRLPOOL RF111PXSQ3 Arrived onsite for range not heating. Upon arrival found unit bake element had cracked. Replaced bake element and tested. Unit tested good. Job Completed.; ordrng 1 CNOTE (OFFICE TO CHARGE CARD ON FILE)
Near Bertram, TX 78605
James
Job Details: 11/11/2020
RANGE KITCHENAID KSGG700EBS1 Arrived on site and found right front burner head melted. Also found incorrect burner caps on front burners.Installed new burner head and tested operation. Unit tests good. Job complete
Near Burnet, TX 78611
James
Job Details: 11/11/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and installed new drain pump. Found washer had also slid on pedestal. Found no mounting screws installed between unit and pedestal. Tested drain pump for proper operation and instructed customer not to use unit until it is secured to pedestal properly due to risk of damage to unit or home. Unit now draining properly. Job complete
Near Austin, TX 78754
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site ,replaced right hand fresh food door . Door covered . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78703
Richard
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for the refrigerator water making a loud noise. During testing found that the ice maker water valve was causing the issue. Replaced valve and secured in place and noise is gone. Complete
Near Burnet, TX 78611
James
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL MDB9959SKZ0 Arrived on site and installed new wash motor assembly. Tested operation and found new motor just humms as well. Called tech line and spoke to Ed #7729255704. New wash motor assembly defective. Ordering new wash motor assembly and control. Office to schedule return services ; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (WASH MOTOR)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/11/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace previously diagnosed parts. Removed old grated and installed new one. Unit working as designed. Call complete.
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven with touch screen not responding. Upon inspection I found the console not responding to touch. I cycled the power at the breaker and I was able to get it into diagnostics using my whole thumb and pressing hard. I found a stored error code for a Control to UI fault. I was not able to connect the unit to WiFi. Unit will need a console and main control for repair. Returning tech help connect to WiFi. Ordering Console (W11296171) main control (W11261167) office to R/S due to part availability. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Austin, TX 78737
Leonardo
Job Details: 11/11/2020
OVEN GE JTP25S0H6SS Arrived on site to test unit for oven light sparking. Test unit and found wire to light socket had come loose and hitting metal. Secured wire to socket test unit and unit test good job complete.
Near Austin, TX 78739
Richard
Job Details: 11/11/2020
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived onsite for the cooktop not working properly. During testing found that the 2 right side burners just keep clicking after gas is lit. Also the left front burner intermittently clicks after gas is lit. Will need to replace spark module, ignition switches. Ordering parts and office to schedule ; ordrng 1 8190933 (harns-wire) and 4 WP8190913 (swtch-ignr)s and 5 WP8190929 (module-spk)s"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/11/2020
REFRIGERATOR MAYTAG MFI2568AES Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and measured amp draw at .5 amps. Found corrosion buildup on discharge tube behind drain pan. Informed customer it is a sealed system failure. Office to reschedule when eta is available. Please allow two hours for the job.; ordrng 1 W10309989 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WP12866903 (DISCHARGE TUBE) and 1 WPW10143759 (DYE DRIER)
Near Elgin, TX 78621
Andy
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF330PAHB4 Arrived on site for dishwasher not cleaning dishes properly. Tested and inspected unit and found water line going to unit kinked and not allowing enough water in. Unkinked and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78759
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no cool. Removed evaporator cover,weak to no frost pattern,pierced low side pressure reading in a vacuum diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good."
Near Woodway, TX 76712
Jonathan
Job Details: 11/11/2020
FREEZER WHIRLPOOL WRS555SIHV Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the issue is not that it’s not making ice but that it won’t dispense ice. Tested unit and confirm the customers complaint of the ice dispenser not dispensing ice. Removed ice from ICE BING and checked underneath. Found ice clump covering the auger and ice bin auger as well. Removed ice and tested unit. Unit is working as designedCall complete.
Near Austin, TX 78702
Wesley
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit operating as designed. No errors. Customer had triggered An off balance. Recalibrated and tested function. All checks good. Advised customer on use and care. ; saved tckt
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to diagnose a refrigerator with a gasket that is not sealing after previous repair. Tested unit and found gasket was not shaped after it was replaced on previous visit. Reshaped gasket and adjusted freezer door rails. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator leaking water. During inspection found that the drain was clogged causing the leak. Removed evaporator cover and removed ice build up and removed clog. Put everything back together and refrigerator is good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for a cracked door, upon inspection found the the door lower, replaced door and moved over hardware, no problems found. Complete"
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
DISPOSAL WHIRLPOOL GC1000PE4 Arrived onsite for the garage disposal leaking water. During testing found that the leak is coming from the bottom of disposal. Replaced disposal and it tested good. Leak is gone complete
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for the washer leaking water. During testing found that the leak is coming from the dispenser. Will need to replace dispenser assembly. Ordering parts and office to schedule ; ordrng 1 W11465532 (DISPENSER )
Near New Braunfels, TX 78132
Noah D
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to inspect fridge for not illuminating cab. Replaced freezer module and all lights returned. No problems found. Complete
Near Kyle, TX 78640
Leonardo
Job Details: 11/11/2020
DISHWASHER FRIGIDAIRE FFID2426TD Arrived on site to test unit for not washing. Test unit and found unit not getting water. Found valve turned off under sink and open water on and test unit and unit working as designed job complete.
Near Austin, TX 78726
Wesley
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and found gearcase leaking oil and basket not engaging during spin. Advised customer that gearcase Will be needed.
Near Waco, TX 76710
Jonathan
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator still having defrost issues. Inspected unit and work area. Found unit completely frosted all over the evaporator again. Tested unit in test number six and found the defrost bimetal showing open. I called techline and spoke to Adrian SR# 7729254112. He had me run a couple checks from the main control board and found the bimetal closed but the control registering the bimetal open. He advised to replace the main control for repair. Replaced the control and tested unit. Unit is working as designed. Defrosted unit and call complete.
Near Austin, TX 78730
Wesley
Job Details: 11/11/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite for ongoing lo flo, found off balance and valve failure and pressure failure codes new since yesterday. Advised. Ustomer on smaller loads with towels. Also advised customer to use cleaning product like afresh regularly for a period to clear sudsing issue."
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
DRYER WHIRLPOOL LER4634PQ0 Arrived onsite for dryer that just buzzes and doesn’t start. Upon inspection I found the dryer would buzz and not stay on when start was pressed. I accessed the rear of the unit and removed the blower housing. I found a solid mass of lint build up inside preventing the blower wheel from Turning. After removing all the lint I found that when start was pressed I was able to kick start the blower by spinning with my foot.
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for oven not heating properly. Found sensor needed to be replaced and oven needed to be calibrated. Calibrated oven and replaced sensor and tested. Job Completed.
Near Georgetown, TX 78633
Tommy
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher making loud motor noise. Upon arrival found unit had no error codes ran through diagnostics. I found Sump and motor running loudly and struggling to push through test. Ordering sump and motor. Job Completed.