"Arrived on site for microwave vent not turning on when its hot anymore. It used to turn on when cooking and it no longer does. Light was,not staying on. At control p6. Getting 8.4k ohms. Need new humidity sensor. Reset for Sat.; ordrng 1 W11590866 (Humidity sensor.)"

"KRFC704FSS02 Arrived on site for ice maker freezing. Upon arrival, found split wire on the left door hinge causing ice boot to open and close randomly. Proceeded to replace W11557001 ice maker, W11254954 left door and W11330486 panel Ui. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"KSEG700ESS6 Arrived on site for F8E0 error. Upon arrival, inspected cooling fan its spinning freely. Entered diagnostics and found F8E0 cooling fan too low and F2E1 stuck key. Cleared codes. Ran tested mode and found no issues. Ran bake cycle for 20 minutes and no issues. Customer stated its been happening intermittently for 1 month. Ordering W11082269 control and W11107275 cooling fan motor. Customer agreed to reschedule Sept 16th. ; ordrng 1 W11082269 (Control) and 1 W11107275 (Cooling fan motor)"

"WRX988SIBM01 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11032800 FC fan motor assy. Tested unit on diagnostics and unit did not power cycle. Unit is now functioning as designed. No water leaks detected at this time"

"Arrived on site , replaced lower harness W11643701. Unit is stuck in drain . Found pressure sensor failed . Replaced control W11627413. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to test unit for error f9e1(not draining). Found knock out still present in disposal. Removed knock out and unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site for filter and housing leaking roughly 1oz every mornin since housing was replaced. On arrival confirmed failure and customer showed measurements of water shed collected. Found filter cracked and leaking black residue into housing. Customer provided new filter and I replaced wow10394053 housing. Found leak no longer present call complete

Arrived on site to test unit for no lights. Replaced all 10 led modules(W11632139) per service pointer. Unit now working as designed. Job complete.

Arrived on site to replaced panel. Found new panel had about a 6 scratch underneath WiFi indicator light. Needing new panel. Office to reschedule. ; ordrng 1 W11715959 (Console)

Arrived on site and replaced previously diagnose control(W11591402) and harness(W11736786). Unit now working as designed. Advised customer to have vent leading to exterior cleared due to air flow currently being restricted. Job complete.

Arrived on site to test unit for no ice production. Found ice maker responding but not filling. Removed tape and insulation sleeve off harness coming out of cabinet. Found tan wire was not set into miles connection properly. Set connection into molex and noticed barrel pin was short. Pulled it out and found connection damaged. Reported findings to Techline and unit will be sent for review. No parts replaced at this time. SR#7739891500

Arrived on site to test unit for broken glass. Cleaned glass pieces up and replaced inner glass(WPW10618107). Tested unit to 350. Unit is now working as designed. Advised to download app and connect to WiFi to ensure most current software is downloaded. Job complete.

Arrived on site to test unit for silicone around cooktop missing. Replaced cooktop(W11175876) and unit is now working as designed. Job complete.

Arrived on site to test unit for not washing. Found error f9e1(not draining). Found blue wire to pump was cut. Installed wire extension and butt connections. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"WTW5057LW0 Arrived on sit for unit not latching. Upon arrival, checked error codes and found no errors stored. Ran diagnostics and found latch not latching to strike. Proceeded to replace W11513248 latch. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the ice container and tested the unit. I found the unit working and operating as designed. Call complete. WPW10558423.

Arrived onsite and found unit operating with tripping breaker. Tested loads and determined the defrost heater causing the tripping. Replaced defrost heater. Unit is now operating as designed. All checks good. Wp12729128

"Arrived on site for unit not completing cycle. Tested unit and found stored error Codes for overloading and motor unable to reach RPM. While talking to customer found load size needed to be adjusted to allow unit to go into full spin and complete the cycle. Notified customer that washing oversized comforters or quilts or dog beds, May all lead to cycle in eruption. customer will reduce load size. Unit is functioning as designed. Job complete."

Arrived on site for dishwasher not cleaning well. On arrival confirmed issue and found f4e3 in diagnostics. Found wash motor had failed and replaced w11025157 motor. Tested unit and found it working as designed with no leaks. Call complete

Arrived on site for microwave rattling when cooling fan was activated during heating process. On arrival confirmed issue and found fan blading rattling in housing. Or ding W11662648 cooling fan asm. Office to reschedule once availability of part is known; ordrng 1 W11662648 (Fan motor asm)

Arrived on site for some burners not igniting properly. Upon arrival found burner caps or swapped. Not allowing good contact for ignition. Secured caps to correct burners and tested. Now all burners are functioning properly. Took pictures. Job complete. No parts used.

Arrived on site for range still tripping breaker when all functions were used. On arrival found that unit is on a 35amp gfci breaker which can be an issue on style of range when all four burners and broil element are on during preheat cycle unit will pull 37 amps and cause breaker to fail. Replaced control w11696067 and found oven working as designed. Call complete

Arrived on site with new lower harness. Removed back panel. Removed console. Replaced wiring harness. Recalibrated machine. Verified operation. Call complete.

Arrived onsite for dishwasher with no power or operation. Tested unit and found outlet to have 120 volts. Found black wire at junction to be loosely connected. I reconnected the black wire properly and the unit turns on and runs cycles now. Unit is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite to service a washer. Maintenance didn't know what apartment number. He told us to reschedule so he can trace down what apartment number to look for. Returning with all parts pre screened. Office to RS.; O-emld tckt

Arrived onsite for dishwasher not filling with water. I tested the unit in diagnostic mode and found it to be filling with water and completing the cycle. Upon further inspection I found the customer to be loading dishes incorrectly and most likely getting the float switch stuck in the up position. I advised customer to watch how they load their dishes and to make sure the float switch doesn't get stuck up by any utensils. Unit is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

On arrival verified complaint of stuck in drain. Found control un responsive and removed pressure hose. Unit still stuck in drain. Replaced main control and unit is now fully functional. Job complete installed w11607637

On arrival verified complaint if not completing cycles. Ran diag and found f8e1 long fill. Visual inspection of wall valves found hot water was off and temp was set from last load on hot water. Turned water on and verified full function of unit. Job complete no parts installed.

Arrived on site to install previously diagnosed and ordered part per previous tech. Replaced lower harness and placed the unit into diagnostics to test. The unit is operating as designed. No water leaks observed during service W11643701

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the suspension and tested the unit. The unit is operating as designed. No water leaks observed during service. W11396716

"Arrived on site to test unit for not heating. Upon arrival maintenance informed me that its not heating well. Both bake and broil elements heat. Took amperage and found bake element is only pulling 5 amps and broil element is pulling 7 amps. Unit is getting proper voltage at the terminal, only getting 120V at both elements. L1 relay has been shorted on the control. Replaced control (W11707168) and tested, bake element is now pulling 10 amps and broil element is pulling 14 amps. All voltage checks passed, unit is now heating properly and is running as designed, job complete."

Arrived on site to install previously diagnosed and ordered part per previous tech. Previously order parts to fix the damage to the console. I Installed panel and clip. Job complete W11413567 WP8312709

"KUIX505ESS1 Arrived to inspect ice production issues and noise. I found the grid not heating and inspection revealed the connector for the grid was not fully seated. After correcting, voltage was able to be read and thermography showed the grid heating. I viewed a harvest and the grid cut the ice asexDucted. No leaks observed during service."

"Arrived on site for no drain dishwasher . Knock out in disposal is removed . Found shard of glass in drain pump . Removed glass , ran diagnostics. Test wash all checked normal. Unit is draining . No parts installed . No water leaks detected at time of service . Job complete"

Arrived on site to install new Bellow to resolve leaking washer. Installed new Bellow and tested unit. Verified no further leaks present. Repair completed. Parts used - W11384425

Arrived on site for dryer taking more then one cycle to dry cloths. On arrival confirmed issue and found f3e2 in diagnostics. Checked inlet and outlet Thermistors (55.58k inlet/11koutlet on arrival). Found no breaks in harness or moister sensor harness. Replaced control w11618916 and cutoff 280148. Tested dryer and found sensors settings working as designed. Call complete

WCGK5030PS00 RG: Arrived on site for a gas cooktop not igniting. Further inspection found air in the gas line . Ran all burners until gas was flowing then burners ignited . Let burners on for awhile until all air was out the line. Product works as its designed no gas leaks detected.

Arrived on site to diagnose microwave with power cord issue. On arrival customer showed me a cut in the power cord that had exposed some copper in the L1 wire. I attempted to install a replacement power cord but found correct box but wrong part inside it. Reordering SOP power cable. Office to schedule when part arrives. ; ordrng 1 W11340990 (Power Cord - inspect first)

"Arrived on site to diagnose double oven not working properly. Homeowner said the display would black out and oven would go dead, but was unsure if the breaker tripped. I tested the unit and confirmed it pops the breaker, and also has an F9E0 code for miswire. I removed the oven from the wall and checked the junction box. Found neutral wire nut loose and tightened. Ran oven and breaker tripped again. I disconnected the ground and ran. Added lower oven as well. Breaker tripped again with ground disconnected. On several occasions I could not reset the breaker. Advised customer to have the builder replace the breaker since it tripped with ground d/c. If we have to return on this we can bring elements, controls, and weight for 2 hours to make sure cook-off works. At this time work completed until breaker is replaced and oven is run."

"Arrived onsite for dryer with no power. Upon arrival I found the breaker to be tripped. I turned the breaker on and dryer had power and was running. I found all the wiring on the dryer to be correct. I noticed the dryer to be making some noise. I got inside the dryer and noticed the rollers to be making noise. I replaced the rollers, idler pulley, and belt using the kit provided and all is functioning as designed at time of repair. Call complete. Installed 4392065 norm repair."

"WRX986SIHZ03 Arrived on site for unit condensation. Upon arrival, found puddle of water on top of FC door gasket (picture attached). Customer stated he had same unit previously and WP condemned it after 4 visits, with the same issue, and now this unit is experiencing same issue. Called techline and spoke with Chris SR#7739878702 recommended to install foam in between liner and gasket on FC door top section. Ordering W11159728 foam (x2) and W11435360 FC door. No water leaks detected at this time. No parts replaced ; ordrng 2 W11159728 (Foam)s and 1 W11435360 (FC door)"

"Arrived on site for icicles on FC shelves and clicking noise in FC. Customer says he lowered temperature settings due to being cold enough. Did temperature test and get 15 in FC with no call for cooling. Customer played video of clicking noise and is fan blade tapping piece of ice. Also the ice bin is currently full but takes to long to produce. I believe unit is having control issues. Ordering control, and UI. Office to reschedule ; ordrng 1 W11558182 (Control) and 1 W11518204 (Ui)"

"Arrived on site for not drying. Upon arrival, Ran diagnostics and there are no saved error codes. Ran an automatic test cycle test passed. Advised maintenance team of using rinse aid, placement of dishes and running hot water at sink before starting cycle. Unit is operating as designed. No leaks present at this time. Job complete."

"Arrived on site for RC door fits loose and hangs at bottom. Upon arrival, inspected unit and confirm issue. Found gasket at bottom of door was out of position. Repositioned gasket. Test unit by tugging on gasket all the way around and gasket is secure.Door is closing correctly. Unit is operating as designed. Job complete. No parts used"

Arrived on site for trash compactor with hard control functions. On arrival found escutcheon and control fully broken from one another and I replaced w11736462 and w11050447. Found functionality restored and unti works as designed call complete

"Arrived on site for water leaking on right side. Found frozen drain,attempted to defrost drain,defrosted ice however water not draining on drain hole and leaking on right side,removed obstruction in drain hole(red cap) added water in drain to check water flow through drain. Water draining good however some water leaking still on right side,found liner is slightly raised on right side causing drain pan not to sit flush and allow water to drain towards middle of liner. Took multiple pictures and sent to tech support per tech support whirlpool will contact customer. SR#7739878913"

"Arrived on site to inspect unit for noisy spin cycle. Upon closer inspection found pillow case lodged between wash plate and basket. Removed pillow case, tested unit, found gearcase and slider failed. Replaced gearcase and slider, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11393685 W10734521"

"Arrived on site to test unit for burner issues. Upon arrival customer demonstrated that the middle of the main dual element is not heating, just the outside ring. Inspected element and found a short in the middle of the element. Replaced element (W10823727) and infinite switch (W10857622) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, job complete."

Arrived on site to inspect unit for vent tab broken. Found screen housing was part broken. Ordering housing. Office to reschedule. NO PARTS USED. ; ordrng 1 W11129408 (Screen housing) and 1 W11086603 (Grill)

"Arrived on site to test unit for broken knob. Upon inspected found timer knob shaft has been stripped not allowing the knob to turn properly. Replaced timer (W11685947) and tested unit, unit is now running as designed, job complete."

"Arrived on site to test unit for no ice production. Upon arrival customer stated water pressure is extremely low and no ice has been made. Removed filter and tested dispenser, water pressure still low. Pulled unit out of the cavity and inspected water line, found it pinched causing water flow restriction. Removed kink and tested unit, water pressure is now ideal and ice production should resume within 24 hours. If issue persists recommend returning with ice maker assembly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for tripping breaker. Found 5mins into bake cycle unit is tripping breaker. Found no signs of arcing or damaged wiring. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground and heated to 350. If issue persists recommended to contractor to have faulty breaker replaced. Unit working as designed at this time. Job complete.

"Arrived on site for a dryer that is making abnormal sound during operation. Inspected unit and work area. The customer advised that the unit makes a banging and tapping sound when they first start up the dryer, but then it will slowly go away within five minutes. They advised they had not had this issue prior and didnt know if something was not hooked up properly. I tested the unit six times with a load of towels and we could not get the issue to replicate. I removed the clothes from the dryer and tested it. Still could not get the unit to act up. I went ahead and disassembled the unit and found all components properly secured and intact. I went ahead and cleaned off the roller shafts, just in case, but I reassembled the unit and found the unit working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11700250). Unit now working as designed. Job complete.

Arrived on site to replace previously diagnosed parts. Found element engaging properly in diagnostics. Found evap thermistor reading at 135?. Replaced thermistor(WPW10384183) and control(W11558182). Unit now working as designed. Job complete.

"Arrived on site for a refrigerator that is still making chimes intermittently. Inspected unit and work area. The customer advised that the unit just keeps randomly beeping and is extremely intermittent. I attempted to run the unit and diagnostics and could not replicate the sound again. I checked all door switches and found all door switches, making and breaking without causing any issues. I went ahead and replace the evaporator fan and main control and tested the unit. I found the unit working and operating as designed. Call complete. W11548534 and W11661931."

On arrival verified complaint of burner not cycling correctly. On inspection found wrong switch ordered. Confirmed previous diag with GC. Ordering correct inf switch WPW10434452. Rescheduled for 9/13. Wp3149404 was defective. ; ordrng 1 WPW10434452 (LR inf switch)

On arrival verified complaint of not making ice. Ran diag and found no water going into the unit. Removed filter and water now flows correctly. Re ran diag and found all components are now activating correctly. Ran cycle and confirmed ice is forming on evap. Customer to monitor unit and replace filter. If problem persists replace the filter housing. Job complete no parts installed.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

"Arrived on site for refrigerator not cooling. On arrival confirmed issue and found no frost pattern and air temp in both compartments over 70degrees. Found unit had a sealed system leak in aluminum evap coil and unit will need w11562258 evap coil, w11582579 compressor, W11562211 suction tube, WPW10143759 uv drier, W10913906 access valve, and lokring kit. Office to reschedule once availability of parts is known; ordrng 1 w11562258 (Evap coil) and 1 w11582579 (Compressor) and 1 W11562211 (Suction tube) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 Needlokringfittingsordered (Need lokring fittings ordered)"

Arrived on site for microwave making a loud air/whistle like noise per customer on arrival. Confirmed failure and traced sound back to exhaust fan cover kit that was improperly installed on unit. Repair exhaust vent and tested unit. Found noise removed. Call complete

"Arrived on site for refrigerator needing ui, hv, & IR controls. On arrival installed w11626104, W11686639, & w11629974. Repowered unit and informed customer to allow 24 hrs to fill ice bucket and to keep an eye on any intermittent symptoms if they come back. Call complete"

"On arrival verified complaint of not making ice. Verified temps are correct. Ran icemaker function and found no water coming into ice maker. Ran dispenser and found no water. Checked source and found water valve was turned off, it is an inline saddle valve see quick pics. Turned on source and verified water at dispenser and water valve. Unit is now working correctly job complete. No parts installed."

"Arrived on site to replace previously diagnosed dual valve and filter housing, replaced and tested, unit is now running as designed no leaks detected job complete installed WPW10279866, WPW10121140"

Arrived on site for refrigerator making noise. Video confirms noise coming from fan. Removed freezer evaporator cover. Replaced evaporator fan. Verified operation. Call complete W11024089

"Arrived on site to inspect washer noise and water collecting in drawer. Upon further inspection, the customer advised that the unit is making a loud rumbling noise during spin cycle. I attempted to place the unit in diagnostics several times and the unit failed to respond. When I pressed the power button, I found the unit is not making a chime as designed suspecting that the unit has error code F2E1-stuck key. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump and all four side panels. Due to the unit not responding to diagnostics, I am ordering the control panel and UI fascia and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 09/17/24 (MS). No parts installed.; ordrng 1 W11112656 (Control panel) and 1 W11115285 (UI fascia) and 1 W10915701 (Rotor)"

Arrived on site for microwave door not closing. Found by pushing on right side of door the switch closes. Removed from wall and found problem to be installation. Once unit was on a level surface the door closes properly. Refer to builder to install location. Call complete. No parts.

"Arrived on site to test unit for noise, tested unit found unit is running as designed with no unusual noise, customer played video of the noise, the noise is normal, during defrost the water is dripping on the heater causing the noise, unit is running as designed no leaks detected job complete no parts installed"

"WTW8127LC0 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W11260238 rotor, W11510463 control, W10754448 clutch and W11568984 lower harness. Ran diagnostics and now unit is functioning as designed. No water leaks at this time."

"Arrived on site to test unit for condensation buildup on gasket, tested unit found foam strips that where installed are not in the correct location removed strips and installed new strips in the correct location, if issue still persists after this repair, FC door will need to be replaced, at this time unit is running as designed, no leaks detected job complete installed 2XW11159728"

"WDF330PAHW4 Arrived on site for unit not filling with water. Upon arrival, found unit filling but not washing. Wash motor energizes but does not run. Proceeded to replace W11025157 motor assm. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

KRFC300ESS11 Arrived on site to replace previously ordered part. Proceeded to replace W11396033 door switch. Tested unit and now unit is functioning as designed. No water leaks at this time

"WRS325FDAM04 Arrived on site for lights inside not working. Upon arrival, found lights flickering and dim. Door switches work. Proceeded to replace RC light WPW10515058 light and now light stopped flickering but still dim. Ordering WPW10515057 FC light. No water leaks detected at this time. Customer agreed to reschedule Sept 13th. ; ordrng 1 WPW10515057 (FC light)"

"WMH31017HS10 Arrived on site for unit cabinet light not working. Upon arrival, found bulb to be missing. Replaced W11520384 light bulb. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect unit for coils falling off. Upon closer inspection found support broken off. Replaced support, tested unit, unit is running as intended. Job complete. USED W11724411"

"Arrived on site to test unit for lights not turning off, tested unit found failed control, replaced and tested, unit is now running as designed job complete installed W11552018"

"Arrived on site to replace previously diagnosed tub, replaced and tested unit is now running as designed, no leaks detected job complete installed W11409865"

"On arrival verified compliant of unit not powering on after a power outage. Checked fuse and found open. Replaced fuse W11707984 and it blew again immediately after replacing. Customer then said unit was having heating issues prior to power outage. Ordering fuse replacement W11707984, harness w11685583, upper interlock w11551558 (JIC), lower interlock w11551761 (jic) and will need to replace high voltage heat system on return. Office to reschedule. ; ordrng 1 W11685583 (Main harness) and 1 W11551558 (Upper interlock) and 1 W11551761 (Lower interlock) and 2 W11707984 (Fuse thermal)s"

"Arrived on site to test unit for rattling noise, tested unit found a piece of foil tape vibrating against blower, removed tape and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for Handle issues , tested unit found customer tried to tighten handle but screw is stripped, replaced handle and stubs as precautionary tested unit unit is running as designed, heater is getting hot, customer did have a complaint that dishes are not getting dry, explained to customer like the first time that do to plastic tub to prevent damage to unit it , heater does not get hot enough to completely dry dishes, at this time no leaks detected job complete installed W11685315, 2XW11157086"

Arrived on site to diagnose washer that was throwing a Lo FL error. Tested unit and found cold valve trickling at best. Replaced cold valve and tested. Verified proper flow from both hot and cold valves. All working as designed. No water leaks found. Parts used - W11688995.

Arrived on site to install previously diagnosed parts. Replaced control and checked for operation. Found display still dead. I disconnected all loads except for direct control power. When I did this control powered on. Added membrane ribbon cable. Unit stayed on. I added loads until the control shut off and traced the failure to the wifi Module. With the wifi connector unplugged control stays on and works properly. Ordering a wifi Module and harness. Office to schedule due to being PSP parts. Parts used W11165552. ; ordrng 1 W11165979 (Wifi Module) and 1 W11212156 (Wifi Module harness)

Arrived on site to replace damaged panel from delivery. Verified bend in top right corner of console trim. Replaced console trim and reinstalled. Verified proper operation and fitment. Repair completed. Parts used - W11707152.

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to inspect range oven door glass damage. Upon further inspection, I found the outer door glass was missing and the customer advised that the glass exploded with no one around the unit. Using my shop vac, I cleaned the remaining broken pieces inside the door assembly and installed the outer door glass and nameplate and re-installed the door. Tested functions and some small pieces of glass fell out of the door. I recommended the customer watch for small pieces to fall out as they use the oven. Unit is operating as designed, job completed. W11178521, WPW10409945"

"Arrived on site to test unit for no light. Upon arrival customer stated he changed the bulb to a new one and it still does not work. Tested unit found socket is shorted, replaced socket (W10856866) and tested, light is still not illuminating. Replaced control (W11126814) and tested unit, light is now illuminating and unit is running as designed, job complete."

"Arrived on site to inspect washer continues to operate after the cycle is complete. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-too many suds and F8E1-valve failure. Cleared the codes and continued with testing. The unit operated as designed. I find the 24 hour Fresh Hold/Fresh Spin Cycle LED illuminated telling me it is turned on. I advised the customer of the too many suds issue and that they have the fresh hood turned on, which once the cycle is complete, the unit will periodically spin the clothing inside to keep them fresh for at least 24 hours or until the load is removed. I turned this cycle off for the customer. The customer advised that they have a water softener system and the unit is set to dispense the maximum amount of detergent with each load. I adjusted the setting for the detergent to dispense the minimum amount to keep the unit from producing too many suds. Placed the unit back into diagnostics and tested one more time and the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range oven not reaching temp. Upon further inspection, the customer advised the unit would preheat to 350 as designed, but when they preheat to 500, the unit never would get to temp. I pulled the unit out onto my floor protector and gained access to the elements to test voltage. I found 240V at the outlet, terminal block, and all elements. While testing, I noticed the oven interior light on and the convection fan stopped cycling. I pushed in on the door and the light turned off and the convection fan began to cycle again. I reassembled the unit and focused on the oven door and latch assembly. I tested the door functions (open/close) several times and about 3/4 of the time, the door would close fully by itself and the remaining times I would have to push the door closed. I opened the door fully and it appears that the hinges have been extended too much and the door is sagging. Also found the latch switch is very tight. I am ordering the latch assembly and both hinges and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11029221 (Door latch assembly) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)"

"Arrived on site for a dishwasher that wont drain. Inspected unit and work area. Customer advised the unit had been working and then it all of a sudden stopped draining. He did say that he can hear the motor running but it just will not drain out the water. I confirmed the customers complaint and attempted to drain the unit. I found the drain motor buzzing but not draining out the water. I removed the drain hose from the garbage disposal and found an immediate clog in the drain hose and in the garbage disposal, causing the issue. I tried to fish out most of the clog, but ended up having to use my vacuum pump to suck out the rest out of the drain hose. After removing the clog, I attempted to drain what was left in the unit. I found the unit draining as designed. I ran six different testing on filling, recirculating, and draining and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. I did confirm the customers complaint and turn the breaker tripped at the breaker box. I went ahead and turn the breaker back on and get access to the unit. Per whirlpool, they have advised that the issue is with moisture it within the elements, and to do a burn off on the bake and broil elements. I went ahead and removed the ground wire off the back of the unit and ran the unit up to 450?F. I let the unit run for 30 minutes and reattached the ground screw. I ran the unit back up to 450?F without tripping the breaker and did explain to the customer that the burn off will need to be run for at least two more hours to successfully allow this unit to function properly. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a dryer that sparked and tripped the breaker. Inspected unit and work area. Customer advised that it had spark at one point, and then seemingly went away but then it completely sparked and tripped the main breaker in their home. I gained access to the terminal block and found one of the wires had grounded against, the back panel causing the issue. I went ahead and replaced the terminal block with the wiring and tested the unit. The unit began to work and operate as designed. Call complete. 279320."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. I tested the unit and confirmed the customers complaint. I checked voltage at the terminal block and found proper voltage and polarity. I gained access to the heating components and found the thermal cut off open. I tested the unit and found the unit heating but found the heater continuing to heat, even when the dryer was turned off. I checked the element to ground and found it was grounding against the heater housing. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete. W10900067 and 279838."

"Arrived on site for a washing machine that is making a buzzing noise. Inspected unit and work area. The customer showed me a video of the sound, and it seemed like it was making a sound during agitation when it was spinning one direction. I tried to run the unit into diagnostics and run some diagnostic testing. I found a slight grinding noise coming from the cam. I checked the cam and found the top of the cam intact. I went ahead and replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11481722."

"WRS315SDHM12 Arrived on site for unit leaking water inside FC. Upon arrival, found sheet of ice under the drawer and noticed water backing up from the evaporator drain pan. Proceeded to clear ice buildup, unclog drain tube and line (picture attached). Placed drain clip to the correct position. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WTW5057LW0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11643701 lower harness. Cleared all error codes. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time"

"MVW5435PW0 Arrived on site for unit making grinding noise. Upon arrival, inspected under unit and found cam was seized. Proceeded to replace W10721967 cam. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time."

Call builder to inform I was on my way . Builder said they fixed issue with tripping breaker . Electrican replaced breaker . Job complete no parts installed

Arrived on site for door strike broken off in latch . Replaced strike W11457841. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for washer not draining . Found harness broken again . Replaced lower harness and suspension rods W11396716 , W11643701. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for frost building up on upper inner door and liner . Found some separation of inner door liner and outer door panel. Called tech line and they reviewed pics . Recommend replacing fz door . Sr# 7739884724Ordering door ,badge ,also white silicone . As well as door gasket if needed . Call to set return ; ordrng 1 W11501317 (Good gasket) and 1 W11178521 (Badge) and 1 W10746789 (Fz door wht) and 1 Whitesilicone"