Arrived on site to diagnose door having issues closing on refrigerator. Examined unit and found RC door gasket was hanging off and had been since delivery. I replaced the gasket and seated it. Verified door closing properly and gasket staying seated. Repair completed.

"Arrived on site for both sections not cooling . Found all fans working . Compressor getting voltage . Compressor is pulling 7 amps and buzzing . Ordering compressor,evap, r600, nitrogen,service port, uv drier . Weigh 3HRS . No water leaks detected at this time. Call to set return ; ordrng 1 W11546605 (Evap) and 1 W11580057 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 Weigh3hrs"

WRX735SDHB03 GP arrived on site to inspect water filter leaking. Inspected and found a small drip coming from the water filter housing. Also found a filter housing retainer broken. Replaced the filter head and ordering a the filter housing bracket for return service. Tested and the unit is operating as designed. No water leaks observed upon completion of service.; ordrng 1 67006325 (Filter Housing Bracket)

Arrived onsite for a dishwasher with the normal and heavy selections not responding properly. I found the power supply and polarity correct. I confirmed the two selections were not responding correctly. I replaced the console and tested. All selections on the console now are working as designed. Call complete.

"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, , replaced heating element and cutoffs, ran vent test and did not find any restrictions, u it is now running as designed, job complete"

"Arrived on site for loud popping noise. Found opening left dispenser fresh food door pound popping noise,removed door,added grease to both hinges reinstalled door loud popping noise no longer present"

"Arrived on site to install previously ordered parts. Broke off agitator, had to grind off tip of gearcase to push through tub. Replaced gearcase agitator, and basket. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for refrigerator freezing items on the bottom shelf. On inspection found the damper door open and not closing. Tested the thermistor and it was 4.1k saying temp,was 60? at 37? setting. Ordering the thermistor and air baffle. Set return on 8/18/23. No water leaks detected during service.; ordrng 1 WP2188820 (Thermistor) and 1 WP2220377 (Air baffle.)"

"Arrived on site to test unit F1E2 error code, tested unit found error code present and some buttons unresponsive, replaced control and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite and found unit with clogged lint trap. Customer was having to unclog the lint trap every 2-3 cycles following a very large clogging following a load of towels. Advised customer that with a combo unit under heavy use the lint trap is the drain filter and regular maintenance will be necessary for normal drain function. Provided tips on access. Unit is now operating as designed.

"JBSFS48NMX00 GP arrived on site to inspect doors about of alignment. Inspected and found one of the shelves on the RC door making contact with the cabinet shelving preventing the door from settling in and causing misalignment. Also found the chassis itself slightly unleveled. Advised the customer of my findings, adjusted the shelving and leveled the unit. No water leaks observed during service."

Arrived on site for fridge making noise . Found unit was still on packing skids . Removed skids . Unit making less noise . Found condenser fan hitting bracket . Adjusted bracket . Unit is performing correctly. No water leaks detected at this time. Job complete

Arrived onsite for MW popping open. On inspection found the left side micro switch was not making contact with the door when the is closed. Adjusted both micro switches to make sure that they make contact with the door when closed.

"Arrived on site to diagnose washer that was not filling with much water. Examined unit and tested. Found the extra power setting was on, which will actually use less water and create more friction. I went over load settings for best results and maximum water settings. Unit working as designed with no failures present. Call completed."

"Arrived onsite for dishwasher not completing a cycle. On inspection I put the unit in service mode, when testing the drain pump it would not drain the water and is making a loud noise when running. The heating element and spray arms are correctly. No water leaks detected during service.; ordrng 1 WD19X25461 (Drain pump)"

"Arrived onsite for dryer making a squealing noise. Installed new belt,pulley and wheels, tested unit and the noise is gone. The unit is operating as designed."

Arrived on site for not operating. Upon arrival ran diagnostics and got error code F7-E4 filter plugged. Found debris clogged in filter. Cleared debris and test unit. Unit is operating as des. No leaks pre at this time. Job complete

"Arrived onsite for a DW showing F6E1 User Interface: No Response. Upon inspection I found that the cycle selection button would,not work I replaced the ui ad tested the unit and found;d unit operating as designed no leaks"

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was the RC vegetable drawer on the left is freezing. Retrieved temps in the RC at 45? and FC 11? called techline and spoke to Joe SR#7737088502 he recommended to replace the thermistors and damper. Im ordering parts and office to reschedule. No leaks where observed during service. ; ordrng 1 W11679636 (RC thermistor) and 1 W11135458 (FC thermistor) and 1 W11135457 (Thermistor CC)"

WED92HEFC0 GP arrived on site to inspect dryer not working. Tested the unit to verify customer complaint. Tested the thermal fuse to find it reading OL. Replaced it and tested the unit and it is working as designed. No lint observed during service.

"Arrived on site to test unit for stuck in sensing, tested unit found failed capacitor, replaced and tested unit is now running as designed no leaks detected job complete"

Arrived onsite for a refrigerator that still is not making ice. I found the mold with ice in it but it wasnt harvesting. I found no voltage at the icemaker. I found the door switch not passing L1. I banged on the door switch and got the icemaker to harvest but the switch needs to be replaced. Ordering W11396033 switch. RS for Mon 8/21.; ordrng 1 W11396033 (Switch)

Arrived onsite for unit oven. not functioning properly after running self clean cycle. Upon arrival inspected unit. Found unit not starting a cycle and internal light not shutting off. Ran diagnostics component test and found latch failure . Contacted safety team with findings document under SR#7737009792. Safety approved Auth# w186r41wpL1 for fix. Replaced latch and tested. Unit is functioning properly. Job complete .

Arrived onsite and found unit operating with failed fan harness. Replaced unit harness. All checks good. Left unit unplugged to thaw. Unit is now operating as designed.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from right side. Found tub gasket not sitting correctly. Replaced tub gasket and le lever unit test unit and unit test good job complete. No leaks present at this time.

"Arrived on site to inspect cooktop hot surface light not turning off. Upon further inspection, I had my customer sign the waiver of damages when lifting glass cooktop. I tested all switches and they are good. I found the glassed in sensor on the back right burner was broken (photo). I tested the burner and found the sensor is constantly detecting that the burner is on. I am ordering the back right element and scheduled return service for 08/22/23. ; ordrng 1 W10823727 (Right rear element)"

Arrived on site to test unit for getting too cold in RC and freezing items. Found thermistors were in range. Removed damper cover and immediately saw that a piece of foam was preventing damper from shutting. Replaced damper and unit now opening and closing as designed. No leaks detected. Job complete.

"Arrived on site for washer/dryer combo not turning on after wet dry cycle was completed as well as washer not staying balanced during spin. Upon arrival found no errors in diagnostics. Tested dryer and found timer motor failing and needing replacement. Also found gearcase to washer leaking oil on top of cam wheel asm as well as grinding hen in spin and leading to suspension rods failing. Will need office to reschedule once availability of parts is known. Ordering W10854240 timer, WP696426 blower wheel, W11665996 gearcase, W11614637 actuator, W10883809 bracket, W11174583 suspension ; ordrng 1 W10854240 (Timer) and 1 WP696426 (Blower wheel) and 1 W11665996 (Gearcase) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 W11174583 (Suspension)"

Arrived onsite for popping noise due to ongoing moisture issue with the venthood duct and found unit diode had failed. Replaced the diode to repair. Unit is now operating as designed.

Arrived onsite for a washer that would at times not start a cycle. Upon inspection I found that the stat button would at times not responding. I replaced the control and tested the unit and found that the unit operating as designed

Arrived on site to diagnose washer that was not filling. I tested the unit and found errors for low fill / motor over voltage code. Ran full diagnostic cycle and found 0 errors present after. I didn't see any leaks or damage to the unit. Tested a regular cycle and found it filled and ran properly with no failures at this time. Based on the errors present if customer has any issues we need to replace the control to resolve. CAll complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disaster unit and tested the element, cutoff, thermostat, and fuse and found the element open. Removed the element and found the middle metal plate cracked and the coils broken (photo). Also found a large amount of lint inside the unit (before photo). I replaced the element and cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. Using my vent test kit, I tested the unit with the vent tube attached at the back of the unit and it failed two tests. I removed the tube and retested and the unit passed (photos). I recommended the customer have the vent checked/cleaned. No lint observed at the end of service, job completed."

"Arrived onsite for icemaker not working. On inspection found that the icemaker is not dispensing. When the paddle is pushed there is a grinding noise. I dumped all the ice out and tried to move auger and it was stuck. On further notice found that the crushed ice had frozen up in the ice bin keeping the auger from moving. I melted all the ice in the ice bin and reinstalled it, it now is moving freely. Replaced the ice back in the bin and tried the dispenser again., it is working now. The unit is operating as designed and no water leaks detected during service.o"

Arrived on site to test unit for normal button not working and unit not advancing. Couldnt put unit in test mode. Will order new console and will replace console and control board. Will need to call Techline on return visit. Office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site to install parts ordered. Installed new drain pump and tested. I ordered the incorrect part to fix the upper spray arm so that will need to be ordered again. Parts are not available at this time. Office will contact the customer to schedule when parts are available. ; ordrng 1 W11573766 (Upper spray arm) and 1 W11507999 (Tube feed) and 1 W11590538 (Retainer)

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher leaking. Tested and found a bad door gasket. Replaced gasket and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet removed ice on door,remolded freezer door gasket checked door seal good."

"Arrived on site for fridge not making ice and not dispensing water . Found fridge in Celsius and set too cold . Water Tank is frozen . Thawed out tank , unit is dispensing to both IM and door dispenser. Got small hammering at rear valve . Replaced valve . All checking normal. No water leaks detected at this time. Job complete"

"Arrived on site to test unit for exhaust motor not working, tested unit found only low speed working, replaced control but no change, replaced motor and tested, unit is now running as designed, job completed"

"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested the burners and found the back left dual burner when switching from dual burner high to the single burner high setting, the dual burner would not turn off. I had my customer sign the waiver of damages when lifting glass cooktop and removed the cooktop and tested the switch. I found the switch is bad and removed and replaced it. Retested and unit is operating as designed. Job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the gear case and tested the unit. Unit began to work and operate as designed. Call complete.

Arrived onsite for griddle not functioning. Upon arrival inspected and found knob failed internally not allowing griddle function to operate. Replaced knob and tested. Unit is now functioning properly. Job complete

"Arrived on site for washer not completing cycles. Upon arrival found f7e6 in diagnostics. Found capacitor had failed not allowing unit to complete cycles. Rep,aced capacitor and retested unit. Found unit washing as designed without leaks. Call complete"

"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised they had a power surge come through the home and that is a CAN dryer. Both went out during the power surge. Check voltage going to the unit and found no voltage going from line 1 to neutral, 120 V from line 2 to neutral and 121 V from line1 to line 2. Verified voltage at the wall and advise the cursed rid of the issue is with his power supply. I called Whirlpool safety team and spoke to Neski SR# 7737047426. She advised to let the customer know that he has an electrical supply issue and will need to get that corrected. Call complete."

"Arrived on site for cooktop showing f47 error on right side burners. Upon arrival confirmed failure. Disassembled unit and found it had blown the 20 amp fuse on power supply board. Replaced module (under warranty), then reassembled and tested unit. Found cooktop working as designed. Call complete"

"Arrived on site ,replaced rails and door gasket on lower door . Unit is closing better then before . Job completed"

Arrived on site . Replaced icemaker . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete

Arrived on site. Found water sensor causing short water fill replaced defective pump that includes sensor ran normal operating cycle unit working as designed

Arrived on site to install all 3 doors. After installing I used stainless cleaner to remove all fingerprints. No scratches or dent where present. Job completed.

Arrived onsite for a oven that will bake but the conversion fan would not come on. Upon inspection I found that the control was not sending voltage to the fan motor with convection back running. I replace the control and tested the unit and found the unit operating as designed

Arrived on site for drawer issues. Replaced holder and drawer tested drawer operation unit working as designed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave inner door panel and shim the unit to get it leveled and not sitting on the front vents. Upon arrival, I tested the microwave door functions and its operating as designed (opening/closing). I found the unit is sitting on the drawer trim below the unit. I pulled the unit out and found the support board under the unit is installed too low creating a lip and not allowing the unit to sit properly (photo) and the mounting screws were not secured on the right side. Also found the cabinets are not cutout to specifications and are too wide from left to right and a piece of 1/2 inch trim has been added to take up the extra space (photo). I placed four shims on the support board to raise the unit so that it does not rest on the front lower vent and once I placed the unit back in its space, the unit continues to rest on the vents. I advised the customer of my findings and advised that they would need to contact their builder in regards to the cabinets not being cutout the proper size and advised of the trim piece. Also advised them of the bottom support board not being flush with the drawer trim and that it needed to be raised or the trim piece lowered to allow the unit to sit properly and not rest on the vents. Also advised that the microwave door is closing as designed and would not need the inner door panel to be replaced. I advised the customer that I would be contacting the manufacturer to get this info documented for future reference if needed. No repairs needed to the unit at this time. I contacted techline and spoke to Kurt and advised of my findings and that the issue with the unit is due to installation. Kurt agreed that it is an installations issue and provided SR#7737051271. Job completed."

Arrived on site for washer not operating correctly. Apt reached out to tenets to get key release and tenant told them it was a false alarm . No service needed . Job complete

Arrived on site for center burner not operating correctly. Upon arrival. Test unit and center burner intermittently fails. Replaced center burner and test unit. Unit is operating as designed. Uploaded picture on SD

"Arrived on site to inspect range/ or venthood issues. Upon further inspection, the customer advised that the vent on the OTR microwave is making a rattling noise when turning the fan on. I tested the unit and found its operating properly. I explained to the customer that the damper is made of a thin metal and the way its designed; it will make a light rattling noise when it opens/closes. I advised that the noise is normal operation. I tested the microwave with my tester and it is operating as designed. No repairs needed at this time, job completed."

Arrived on site to test unit for leaking when water dispensing. Found dispenser water line is torn. Needing water line. Office to reschedule. ; ordrng 1 WPW10386778 (Water line)

Arrived on site for lid not locking. Upon arrival found latch has failed. Cannot install latch due to bezel being broken. Need to order bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)

"Arrived on site for ice machine making ice non stop after previously replaced recirc pump. Upon arrival confirmed failure. Found no errors but thermistor was reading at 3k with bin completely full. Replaced bin thermistor and found unit working as designed, call complete"

"Arrived on site to test unit for not heating, tested unit found burnt diode and capacitor connection, replaced capacitor, magnetron and diode and tested, unit is now running as designed, job completed"

"Arrived on site and found gearcase is leaking oil, replaced gearcase, actuator, belt and cam and washer is now quiet and operating properly, job complete"

"Arrived on site to test unit for burners not working properly, tested unit found front left and right burners not igniting, removed burners and cleaned surface but no difference sparking towards the base, replaced burners and tested, unit is now igniting properly, customer tested all burners and approved, job complete"

Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.

Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.

"Arrived on site to test unit for not going into clean cycle, tested unit found all components running good, activated cleaning cycle with no issues, customer stated that this is not the way they described when he call customer service, advised customer to follow exact instructions in owners manual at this time unit is running as designed, no leaks detected job complete"

"To install previously diagnose part. Inspected unit and work area. Found that the part recommended by tech line to replace was not the correct wire harness. I spoke to SR to confirm which harness needed to be replaced and we could not find any documentation or images of the Harness in question. I called Whirlpool Techline and spoke to Brandon SR# 7736981612. He advised that the reason why they had ordered that was because it said NTC harness. I advised him that the NTC harness appeared to go to the dry NTC thermistor. He advised that he did not have any resource or documentation on which harness needed to be replaced, but advised at this time to order the lower harness for return trip. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11557918 (Lower harness)"

"Arrived on site to inspect dishwasher not draining and showing error code. Upon further inspection, I placed the unit in diagnostics showing no error codes. Customer advised another tech company had previously serviced the unit and replaced the Main control and control panel for error code F9E1-no drain. I continued with testing and shortly after the unit filled with water, the motor came on but for a brief moment then the entire unit shut down. I placed the unit back into diagnostics and found error code F7E1-motor failure. I advised the customer of my findings and explained why the unit was not draining due to the main control not receiving the motor signal to start the drain pump. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. I contacted techline and spoke to Rory and advised of the previous history per customer report and the complaint and my findings and repairs. Rory documented in the file and provided SR#7737057729. No water leaks observed during service, job completed."

Arrived onsite for a washer with a broken lid strike. I found the strike broken and replaced it. I ran the service cycle and tested the machine. All is working as designed. Call complete.

Arrived onsite to replace faulty latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete

Arrived on site for washer moving around during spin. Upon arrival found n errors in diagnostics. After further inspection found unit un level and getting off balance during spin test. Releveled unit teste unit with towels. Made sure unit could spin on high speed without getting off balance. Found no leaks and unit working as designed. Call complete

"Arrived on site and inspected dishwasher and found it is not draining. Found check valve is stuck and after clearing it dishwasher will now drain properly. Recommended to homeowner that the machine cleaner be used to remove any aromas from standing water, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not spinning clothes out, tested unit found no stored error code, rand diagnostic cycle and found all components activating properly, put unit into high spin wit no issues detected, inspected gear case, no signs failure or oil, activated normal wash cycle and found that spin was deactivated, advised customer to always check spin setting and monitor for improvement, at this time unit is running as designed,no leaks detected job complete"

"Arrived on site to replace failed light module. Examined unit and found the freezer module was out. On removing the module i found it foamed in and stuck, and the connector was foamed in. I cut the light out and used some solder seals to install the new module. Tested and verified all working as designed. Repair completed."

Arrived onsite for failed water line. Used 1/4 connector to repair water line. Unit is functioning properly. Job complete

"Arrived on site for no response washer . Unit is not responding to any commands,not able to get into diagnostics . Water in tub . Found drain pump shorted . Unplugged drain pump. Replaced control and ran diagnostics. Unit is responding to all phases of manual test . Ordering drain pump. No water leaks detected at this time. ; ordrng 1 W10919003 (Drain pump)"

Arrived on site for not draining. Ran diagnostics and got error code F9-E1 long drain. Ran force drain and pump will not energize. Inspected drain pump and found harness has failed. Test drain pump and has correct resistance. Am getting 120v to drain pump from control. Found drain pump will energize when wiggling harness. Need to replace harness. Replaced harness W11643701 and drain pump now energizes correctly. Also found drain pump runs continuously unless unplugged. Need to replace control. Replaced control W11513246. Test unit and is now operating as designed. No leaks present at this time. Job complete

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

"Arrived on site for crooked knobs. Upon arrival inspected unit. Found Right front burner takes too long to light and simmer is not operating, center front valve Is crooked and feels too loose. Front left valve is crooked and off setting is out off alignment. Need to replace all 3 manifolds, orifice holders for front right and left front burners, burner heads for front left and front right. Office to reschedule ; ordrng 1 W11344539 (Burner head) and 2 W11672510 (Orifice holder front left and right)s"

Arrived on site for ice maker not working in fc. Upon arrival confirmed failure and found unit would harvest and dispenser ice/water into ice maker but on test 59 I found unit had e5 error indicating thermistor on ice maker was failing. Found temps in fc and rc at 0/39. Will need office to reschedule once Availability of ice maker is known. Ordering W11658802 ice maker ; ordrng 1 W11658802 (Ice maker)

Arrived on site to replace doa recirc pump from previous visit. Installed new pump and verified all working as designed. Repair completed.

Arrived on site for dryer making a lot noise . Found right side cabinet rubbing on drum due to being bent in . Reshaped cabinet . Unit is operating as designed . No lint build up at time of service. Job complete

"Arrived on site to test unit for staining cloth, tested unit found all components activating and running properly, inspected gear case and found no signs of failure, stated to customer that there is nothing inside drum that can cause clothes to stain, advise customer to run clean cycle with afresh and after try running cycle with out fabric softener do to it being a potentially the cause of the spots, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for a refrigerator that is making a loud buzzing sound as the unit is running. Didnt confirm the customers complaint and checked all refrigerant lines. Found all refrigerant lines not touching but the issue coming from the compressor. Went ahead and replace the compressor, ask Mel, and dryer and vacuumed down the unit to -30 psi. Found pressures hold for 20 minutes. Charge the ended up with 50 g of R600 and tested the unit. The refrigerator began to work and operate as designed. Call complete."

Arrived on site and replaced previously diagnosed console. Completed diagnostic cycle with no issues. No leaks detected. Job complete.

Arrived onsite and found float switch. Obstructed causing failure to fill and wash. Repaired float switch. Unit is now operating as designed. All checks good.

"Arrived on site and inspected refrigerator and found it is not dispensing water and icemaker is off. Confirmed inlet valve is working properly, but secondary dual valve is not. After replacing it found water will still not dispense. disassembled fresh food interior and found water reservoir is frozen. Customer is going to allow reservoir to defrost, if issue continues will need to bring back icemaker and reservoir. Job complete"

Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to repair sealed system issues. Applied bubble solution to joints and found crimp from condenser to steel tube exiting cabinet was leaking. Cut out crimp and soldered copper sleeve over tubing. Replaced compressor and installed dye drier. Vacuumed system and held pressures for 30mins. Charged to specs with 68g of r600a. Unit now working as designed. Job complete.

"Arrived on site and found Very little water entering dishwasher from valve. Removed inlet water hose and found pressure is very weak. Filled dishwasher manually with a cup and found wash motor is working properly when it has enough water. Replaced valve anyway and will inform apartment management that water from source is weak, job complete"

Arrived on site for not drying. Upon arrival test unit and element is not energizing. Disassembled unit to test components. Found previously installed element was defective. Uploaded picture to SD. Replaced element and test unit . Unit is operating as designed. Job Complete

"Arrived on site for unit making clicking/ knocking noise during agitation. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and cannot duplicate sound. Customer provided video. Need to replace gearcase, slider,rotor, and clutch. Office to reschedule ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

Arrived onsite for a refrigerator not making much ice and frosting up in the FC again. I found the FC at 5 degrees. I tested the thermistor from the control and it read as warmer than harvest temp. I ran a harvest and found the icemaker getting stuck at the break position and not returning to home position properly. I replaced the icemaker and ran harvest again. The icemaker works as designed. I found frost build up on the ice bin and around the bottom of the bin. I found the ice door not sealing properly and leaking warm air. The ice door separator will need to be replaced. Ordering W11098702 ice door. RS for Wed 8/16.; ordrng 1 W11098702 (Ice door)

Arrived on site to diagnose refrigerator with unknown icemaker issue. Tested unit on arrival and watched it fully harvest and dump ice. Bin was full. I noticed the cubes were stuck together likely due to slight overfilling. Reduced fill level via adjustment behind front cover. This should resolve ice sticking together. Repair completed.

Arrived onsite for unit not functioning at all. Upon arrival inspected unit. Found wire harness disconnected. Secured and tested. Unit is functioning properly. Took pics. Job complete

"Arrived on site to test unit for not advancing properly, customer stated that it is stuck in sensing mode and will not advance, put unit into diagnostics and did not find any errors, ran diagnostics cycle and all components are activating properly with not issues, put unit into normal cycle, unit filled with water and switched to wash with no issues present, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site and found standing water in washer, Drain pump has failed and will need to be replaced. Removed most of the water with a vacuum. Took one picture; ordrng 1 W11399437 (Drain pump)"

Arrived onsite with PR and found unit operating with evident under charge and no evidence of leaking. Recharged system with 4.7 oz of coolant. All checks good.

"Arrived on site to test unit for not draining, tested unit found water in tub, pump is humming but not removing water, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for low cool fridge . 30s in FZ , fresh around 60. Getting 4.5 amps from compressor after replacing start device . Ordering compressor,evap, service port, uv drier , r600 and loc ring kit , nitrogen,weigh 3 hrs . Call to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Locringkit and 1 Weigh3hrs and 1 W11546692 (Evap) and 1 W11580057 (Compressor)"

"Arrived on site for no fill dishwasher. Found unit filling but not spraying . Ran diagnostics got 7-1 ,10-2 . Motor is completely dead . Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump and motor)"