"Arrived on site to inspect unit for no ice and no water, found water not passing through valve and filter head, I replaced both parts, made sure water reservoir was not frozen, unit tested good."

"Arrived on site to replace interlocks, after replacing, unit tested good multiple times

"Arrived on site to inspect unit for membrane bubbling up, found failed membrane, I replaced membrane, unit tested good."

"Arrived on site to inspect unit for not making ice, no deli drawer functions, and no lights. I found no power getting to deli control through the deli drawer, I found proper voltage getting to deli drawer from harness, I disconnected deli harness at drawer, and found that the door switches now passed diagnostic tests and lights came back on.

"Arrived on site to inspect unit for dispenser not closing, found failed dispenser, I replaced dispenser, unit tested good."

"Arrived on site and replaced wash motor, dishwasher is now running properly, job complete"

"Arrived on site and found ice machine is over producing, took one picture. Removed old bin thermistor and set it into a cup of ice water with the new bin thermistor at the same time and allowed 10 minutes for them to equalize. New thermistor is reading 8.3, old one is reading 7.0. Sent pictures to KB/service management.

"Arrived on site and replaced infinite switch, electric griddle is not working and confirmed it is getting hot again, job complete"

"Arrived on site and found door switches have already been replaced. Microwave will not stop heating when door is open. Spoke with techline, microwave appliance manager relay is stuck. Microwave appliance manager is no longer able to be ordered and it is not available to be rebuilt either.

"Arrived on site for washer leaking under unit. Upon arrival confirmed issue. Found signs of over filling. Inspected all hoses, tub seals, and water related parts and found no leaks. I the. Ran a normal bulky cycle as well as a tub clean cycle. Found no leaking but unit cam close to over fillings. Inspection pressure hose found no crackers or breaks, then found no clogs in air trap. Replaced control due to possibly failing internal pressure system. Reset unit and found all hardware functioning as designed with no leaks, call complete"

Arrived onsite for refrigerator not cool in rc but fr is fine. Upon inspection I found that the evap fan was not running and there was ice blocking the air flow from the freezer to the rc. I clean the ice and checked the heating element and found it good tested voltage to fan found good voltage but fan didnt run.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker couldnt complete a full harvest rotation with a stable power supply connected. Replaced ice maker and found unit could fully harvest then fill as designed with no signs of leaks. Call complete

Arrived on site for refrigerator needing previously hv control upon arrival co firmed issue. Installed required part. Reassembled and tested unit. Found unit could power up and run as designed

Arrived on site for dryer needing previously diagnosed idler simply as well as repair kit. Upon arrival install fired parts then reassembled and tested unit and fan dryer functioning as designed with no noise.

"Arrived on site to inspect dishwasher element bushings per special project. Upon further inspection, I found the element bushings to be of a copper material and had corroded. Following the special project #W11540964, I removed and replace the element and tested. Unit is operating as designed with no water leaks. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and recommendations, I removed and replaced the hv control and tested in test #4.

"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin door shelf breaking, I installed a new shelf and secured it onto the door. No water leaks observed during service, job completed."

"Arrived on site to test unit for over heating exterior. Ran bake cycle at 450 twice and for 30mins each(after preheat temp reached). Glass door did not exceed 173.4f. Handle and knobs were only warm to touch. Verified insulation is installed properly and door gasket sealing as designed. Spoke with safety and was advised temps were within range of tolerances. No further repairs recommended at this time, per safety. If issue persists recommend following Service Pointer-W10917778. Would need insulation kit W11025151. Whirlpool isnt recommending any further repairs, even with service pointer present. ******SR#7733595788******"

"Arrived on site to test unit for lower wash arm falling off and melting. Replaced both top and bottom spray arms, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for dripping sound. Found ice is melting and dripping as designed. Found drain pipe in ground has standing water in it. Upon further inspection found slight leak on units drain pipe from hose clamp being loose. Tightened hose and unit is no longer leaking but noise still present.

Arrived on site to replace control from previous diagnosis. Found both FC evap and RC compartment thermistors were reading open at control connections. Spoke with tech line and verified findings. Unit sent for review as thermistors are non repairable. Job complete.SR#7733643331

Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the cx had a off brand filter installed in uni. I removed filter and tested unit using a gallon container and found that it filled up twice. I reinstalled filter and tested again and found that the unit stoped dispensing again. I recommend that the cx replace the filter. Cx elected to run without filter because he has a water softener on the house. Job complete

Arrived onsite for MW with hood light not working properly. Upon arrival I found that the control was faulty. I replaced the control and tested the unit and found unit operating as designed. Job complete.

Arrived on site to diagnose a washer that is not filling with water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water line kinked behind unit. Causing low pressure and fill line to freeze over. Unlinked line and thawed tube. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range that has light not turning on. Found light bulb failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a microwave with a door not closing. Found lower interlock out of position preventing contact with door. Repositioned interlock and all is working properly at this time.

Arrived onsite to install previously diagnosed part. Replaced ice maker. Customer will monitor after several hours ice production. Job complete

Arrived onsite to install previously diagnosed parts. Replaced wrap an added the screws. Job complete

"Arrived on site to test unit for gaskets falling out, tested unit found gaskets and not staying in, in multiple places, replaced gaskets and applied silicone in areas that are affected, advised customer to open doors gently for 24 hours to allow silicone to dry, unit it now functioning as designed, job complete"

"Arrived on site to test unit for tripping breaker, tested unit found unit is running and heating, no unusual noise , customer stated that unit runs good sometimes for hours but sometimes trips the AFCI breaker, advised customer that unit should have a regular 15 amp circuit breaker that is not AFCI, customer will contact builder and resolve issue, job complete"

Arrived onsite to install previously diagnosed parts. Replaced both inlet valves and all 4 hoses. Test unit and no more leaks detected. Job complete

"Arrived onsite for continued icemaker issues. Upon arrival inspected icemaker and found fill cup filled with block of ice. This caused the water to over fill into ice bin on every call for water. Called SW for assistance. Checked for weeping valve, water pressure, bridged ice cubes and ice maker receiving too much water. All test passed. Cleared blocked fill cup. Ran a harvest test. Ice maker received the correct amount of water. Customer will monitor unit. No water leaks present at this time. Job complete"

"Arrived onsite to install parts recommended by techline. Installed harness and actuator. Test unit and there is no change. Unit fills and then goes straight to draining . Called techline for assistance. Techline determined that the thermistor was never installed at the factory. And the unit will not operate with out. Tech is escalating this call. He said there is no other repairs to be made at this time. Once the review comes back for this unit and there is. Thermistor and correct harness, we may be sent back. In the mean time tech asked to give customer SR#7733597625 and they will discuss with him what the outcome will be. Job complete"

Arrived onsite and replaced the sump and motor assembly. Tested unit. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived onsite for dishwasher running weakly and not cleaning dishes or dissolving the pods. repaired by replacing the heat pump. Found debris caught in the bump housing causing unit to be inefficient. All checks good. Unit is now operating as designed.

Arrived onsite for control intermittently not responsive or heating according to design. Found half of the ui panel buttons unresponsive including the start button at time of service. Installed ui. Tested unit in rinse and spin with load. All checks good. Advised customer on repair.

Arrived onsite and installed new cover assembly to repair fan not working and unit insufficiently cooling. Advised customer on on repair. Unit is now operating as designed. All checks good.

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced parts recommended by tech line. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site for a dishwasher that is not draining. Inspected unit at work area. Customer advised they cleaned out the water inside of the tub but the unit had not been draining. Tested the unit and confirmed the customers complaint. Removed the drain pump and did not find any obstructions inside the drain pump area. Blew through the drain hose and found something stuck inside of the drain hose causing a restriction of water from the drain pump to the garbage disposal. Went ahead and replaced the drain pump as well and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for complaints of no power. Found L1 with no voltage. L2 has 120 vac. Checked breaker and it was not tripped.

"Arrived on site for complaints of water leaking. Found valve leaking when icemaker is filling. Found incoming water pressure much too high. Customer wants to have water pressure fixed first to see if that will fix the issue.

"Arrived on site for complaints of loud screeching noise. Found unit making screech noise durning spin. Found oil in geargase. Installed new geargase, cam, and belt. Unit tested good with no noise. Ran drain and spin as well. No issues at this time. No water leaks detected, job complete."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness and tested. The unit operated as designed and all functions returned to the unit. Operational test good, no leaks observed during service.

"Arrived on site for dryer, inspected unit and work area. Found door gasket torn at the corner. Replaced gasket. Unit is now sealing properly. Job completed."

Arrived on site to install door gasket. Heated gasket with heat gun to reform it to shape. I advised CX to leave doors closed for at least 6 hours. No water leaks detected. Job completed

"Arrived on site to install previously diagnosed parts. Installed new console and tested unit is operating as designed at the time of service. No water leaks observed during service, job completed.

"Arrived to inspect washer not functioning. The unit would not complete a cycle and recently it completely stopped. The gear case lower seal had ruptured and there were signs of both grease and oil escaping and spreading throughout the drivetrain. Further inspection revealed the spin basket was badly out-of-round and it would require replacement as well. The CX elected to not repair the unit due to cost of the gear case and the wait for the spin basket. No leaks observed during service.

Arrived to inspect unit not responding to commands. I found the entire control would not respond to the outer buttons when touched. I removed the panel and reseated the ribbon cables and tested. The unit returned to normal operation. Operational test good.

"Arrived to inspect no cool. I found the unit would engage the compressor and it drew 14 amps that descended to 12.5 until start device deactivation. I tested the compressor windings and they were 5.2 and 3.2 ohms. Start to run was a little higher than expected at 11.8 and I used a different start device to swing test. The unit worked as designed with the tester start device and drew 1.2 amps (including condenser fan within circuit) with the cover off and descended to 1.1 amps with the cover held in place for several minutes

"Arrived on site to inspect washer being off balance. Upon further inspection, the customer showed me some damage that was caused when the washer went out of balance. I took photos of the damage to the wall to the left of the unit, the wall behind the unit and the wall in the bathroom located behind where the unit is housed. I placed the unit in diagnostics showing error code F0E5-off balanced load. I cleared the code and continued with testing and the unit became off balance during spin. I pushed down on the tub/basket assembly and when it came back up, it bounced around. I inspected the suspension rods and found the back left rod slightly bent. I tilted the unit back and inspected the gearcase and other components and found the actuator to be one of the new designed parts that have been slipping out of the came loop and causing the unit to not actuate/shift properly from agitate to spin. I removed and replaced the suspension rods and actuator and calibrated the unit. Retested and unit is balanced and operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent, gasket and deflector. When I removed the outer door panel, I found the dry water streaks flowing from the vent down the inside of the door. When I removed the vent, I found where the gasket had been laid over during installation and not sealing properly (photo). Tested unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the module and large hot plate failures, I removed and replaced the said parts and tested. Unit is operating as designed. Job completed."

Arrived on site to test unit for breaker tripping while unit running. Found highest amp draw was 15.8amps when breaker trips. Found no exposed wiring or leaks. Job complete.

"Arrived to inspect excessive tub movement. I found a prior servicer left out all four bolts for the front lower tub weight and it had came off during use. The missing weight allowed excessive movement of the tub assembly. I reinstalled the weight, using customer supplied bolts, but did not have enough to complete. Per customer directive the customer accepted the repair as is and will install the remaining two bolts. Operational test good, no leaks observed during service.

Arrived onsite to install previously designed part. Upon arrival I installed new control and tested unit and found unit operating as designed.non leaks job complete.

Arrived onsite for for washer with broken strike. Upon inspection I found that the strike was broken. I replaced it and tested unit and found unit operating as designed. Job complete

Arrived onsite for DW with no power. Upon inspection I found that there was power going into control but none coming out. Customer agreed and I installed new control and tested unit and found unit operating as designed. No leaks at this time. Job complete

"Arrived onsite to diag Possible non- refrigerator. Upon inspection I found discolored spot on the inside of the refrigerator section is hot to the touch. At the back of the unit I found signs of condensation which points to there being a void in the insulation, indicating a non- status.see pix."

Arrived on site to replace element . Found unit has leaked and damaged floor . Replaced element . Reinstalled dishwasher. Ran service pointer test. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site for washer leaking . Found valve leaking. Replaced valve . Ran calibration and diagnostics wash. All checked normal.No water leaks detected at time of service. Job complete"

Arrived on site for fridge with dispenser issues . Found broken bracket on paddle . Replaced dispenser assembly. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site , replaced bezel , burner head and cap. Left front burner is igniting normally . No gas leaks detected at time of service. Job complete"

"Arrived on site for water leaking from air channels. Found drain tube frozen over . Steamed out drain pan . Poured water down drain tube , no signs of collapsed or clogged tube . Do highly recommend keeping fridge at recommended settings . No water leaks detected at time of service. Job complete"

"Arrived on site for no cool in both sections . Ran diagnostics,fan coming on but compressor not coming on . Found start device not pushed on to compressor. Installed start device correctly. Compressor is now kicking on . No other issues found at time of service. No water leaks detected at time of service. Job complete"

"Arrived on site for refrigerator that is intermittently having issues dispensing ice. Inspected unit and work area. The customer advised that the unit seems to club the ice from the icemaker and will get stuck in the shoot coming down the dispenser door. They will have to use an ice pick to break up the ice for it to drop. Tested the ice dispenser and found it working properly. Checked all ice cubes in the ice container and found no evidence of any kind of leaking from the icemaker. All ice was solid and not clumping. I called Whirlpool Techline and spoke to Sterling SR# 7733639129. He had me asked the customer several questions and advised that based on the current information, the unit is working as designed. He did it advisedthat the unit can drop three or four bridged cubes that can get caught in the ice chute and caused this issue. The customer did state that that is what is happening. Sterling advised that the best thing they can do is to dump out their ice once a week during the summer months to avoid this issue as much as possible. However he did state that this is not a cause for concern and that the unit is working as designed. Call complete."

"Arrived on site for a cooktop that is not igniting any burners except the left front. Inspected unit and work area. fChecked all burners and found all igniting as designed six times on each burner. The customer did advise that the burner is not igniting is somewhat of an intermittent issue but wanted to have it checked out. I did explain to the customer that because the unit is working as designed, there is no check I can make to determine what if anything is causing this failure. Did advise the customer that it is possible that it could be working as designed. The customer advised that she had just moved in and is not used to this machine. The unit is working as designed. Call complete."

"Arrived to inspect cooling issue. Prior company said failed compressor. I tested the compressor in service test mode 4 and found it drew 5 amps, within expectations for the temperature of the RC and FC chambers. Removing the evaporator cover, I found evidence of prior evaporator freezing. Further, I found the lower part of the FC door that holds the gasket was badly mismolded and allowing the door gasket to move higher than the lower front of the FC opening, being the source of air that causes the evaporator freeze-ups. I contacted the mfg, tech Andy and advis my findings and that the unit would require a new door, p/n W11022780. File # 7733638797. CX will need to contact whirlpool customer service at 1-800-253-1301.

Arrived to inspect heating issue. We had recently replaced the switch assy and the new quit after only one use. I removed the switch and found debris fro manufacturing within it. I removed and replaced the switch and tested. Normal operation resumed. Warranty applied to this service.

Arrived to inspect LF. Service test mode had F8E1 stored and I cleared it and tested. I found the main cold inlet valve solenoid cracked and showing no continuity. Further testing revealed the gear case lower seal had ruptured and oil had flung around the inside of the chassis

Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned lines and all is working properly at this time. No leaks were found at time of service.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found F9E1 error in diagnostics. After further inspection I found drain line was attached to disposal (cork not removed from disposal) and preventing unit from draining. Customer stated her previous dishwasher had been connected directly to pvc. Redirected drain to pvc connector and insured unit could properly drain with no leaks. Found unit could drain with no failures or leaks. Call complete

Arrived on site to diagnose a refrigerator that is leaking in the fc. Found fill tube not inserted into icemaker fill cup. Repositioned fill tube and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose an ice machine that is not producing ice. Found water level sensor failed and replaced pump as it contains sensor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and homeowner wants to think about replacement vs repairs.

Arrived on site for cooktop not allowing front right burner to turn on. Upon arrival confirmed complaint. After disassembly of unit I found right front burner still intact and functioning within specs. I then found inf. Switch separating in half causing failure. Replaced switch and found burner fully functioning as designed. Call complete

Arrived on site for cooktop with cracked glass. Upon arrival confirmed issue. Replaced glass top. Took photos of old vs new glass. Found no damages on new top. Call complete

Arrived onsite to replace previously diagnosed parts. Replaced motor/blower assembly and belt. Tested unit and unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced main harness and igniter harness. Tested both bake and broil function and unit is functioning properly. Job complete

"Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code F7E1 basket speed vault. Ran auto test , test failed in agitate and spin. Also noticed suspension rods where failed. Inspected underneath unit and found motor failure, cam warped and belt loose.

Arrived onsite to replace previously diagnosed parts. Replaced control. Set unit to normal mode and unit is functioning properly. Job complete

"Arrived on site to inspect venthood filter not staying in place. Upon further inspection, I found the filter latch had come loose from its mount. I remounted the latch and tested and unit is operating as designed.

"Arrived on site for dryer, inspected unit and work area. Tested unit and found it not heating. Element was open and wiring on the element connector over heated. Advised CX to check properly venting. Fixed the wiring and advised CX that we cannot warranty the wiring fix. Replaced element and unit is operating properly at the time of service. Job completed"

"Arrived on site to inspect microwave error code. Upon further inspection, I found the display showing F2E1. I attempt3s to place the unit in diagnostics and it failed then displayed F6E8 error code. I cycled power to the unit and attempted to get into diagnostics and was successful. I checked error codes and found the F2E1 & F6E8. Cleared the codes and tested the unit. Unit is operating as designed. I followed the tech sheet for the for codes and found the main control needs to be replaced. While testing the unit, the F2E1 error code reappeared. I advised the customer that the main control and user interface need to be replaced

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested defrost and its operating as it should. There ice building up at the Evaporator. Checked unit for air leaks and found air leaks in every corner of the door gasket the mullion at the top of the refrigerator is not straight its pushed in about a 1/4 inch and Ill never seal correctly and will cause unit to alway let warm air in the chamber causing it to freeze. service of 139. No water leaks detected during service job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found this unit to be an older unit and the compressor is an old R12 unit. I advised my customer that I cannot get the old style compressor and could not do the R12 refrigerant. Unit left unplugged for safety and no water connections to the unit. Job completed."

"Arrived on site to inspect refrigerator ice build up in the freezer section. Upon further inspection, the customer advised that they removed the ice that was in the bottom of the FC section before I arrived. When I opened the FC door, I found ice in the bottom of the FC section and ice on the FC evap cover and on the top of the FC section. I disassembled the FC section and removed the evap cover to find the drip pan with a block of ice on it closing up the drain hole. I removed the ice and pulled the unit and out inspected the drain tube. It was clear with a minimal amount of dust inside. I removed the duck and found a small amount of dust inside. Cleared the tube and duck and using my steamer, I sprayed hot water down the drain tube and it flowed good through the tube at the back. No water leaks observed during service, job completed."

"Arrived to inspect noise. I checked and verified quiet operation of the damper and it was not a source of noise. The doors fit well and did not allow any excessive leaks. Further inspection revealed a package had fallen behind the lower drawer and was blocking 50% of evaporator install airflow. I corrected the issue and advised the CX

Arrived onsite and repaired unit according to the parts recommended by techline. Corrected the console clips by reshaping them for proper tension. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnosed parts. I installed the front shocks and then tested the unit. The unit is now working as designed

"Arrived on site for noise complaint. Power cycled unit no odd noises,ran diagnostics,ran compressor test no odd noise,ran fan test working,ran damper test passed. Unable to recreate issue unit working as designed"

"Arrived onsite and found unit operating with a glitch after use. Reset control. Unit seems to be working properly after reset. In event of repeat failure, the main control will need to be replaced."

Arrived onsite and found f6e3 and f6e2 communication errors. Cleared errors and tested unit. Unit will run a cycle now. All checks good. Advised customer on findings and status.

"Arrived onsite for long fill error, but found unit valves are operating perfectly with good flow. Cleared the error code and cleared the air trap. Advised customer on repair. All checks good. Unit is now operating as designed."

Arrived onsite and found unit drain burnt out from pump being jammed by ceramic chip. Advised customer on needed repair. Cleared stagnant water and replaced drain pump. . Unit is now operating as designed. All checks good.

"Arrived on site to test unit for not heating properly. Found top oven sensor not connected preventing unit from heating. Secured connection and tested unit, unit is now working as designed. Unit has hanging thermometers. Advised customer against use of hanging thermometers as stated in owners manual(pg10). Advised customer on how unit works and how temps may seem different at any given time as part of normal operation from elements cycling. Advised customer on oven temp calibration. Job complete."

"Arrived on site to test unit for latch constantly engaging and disengaging. Replaced control board and latch. Tested unit, unit now working as designed. No leaks detected. Advised customer to download whirlpool app and get units connected to WiFi to ensure most current software updates. Job complete."

Arrived on site to test unit for not drying properly. Cleared f7e1(no heat). Advised to run hot water at sink prior to using unit to prevent heating element from disengaging. Also advised for best drying results to open door once unit has completed wash cycle. No leaks detected. Job complete.

Arrived on site to test unit for no ice production. Found valve not opening properly and weeping causing fill tube to freeze over. Frozen fill tube was preventing icemaker from receiving water. Replaced valve but water pressure is at 28psi. Advised customer water pressure needs to be raised to at least 50psi for valve to open and close properly. No leaks detected. Job complete.