We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Buda, TX 78610
Tyler
Job Details: 07/13/2021
Arrived And autho And site for refrigerator needing previously diagnosed system upon arrival I reconfirm that unit was not pumping refrigerant through the system recovered refrigerant and then installed new compressor. After reassembly found unit pass to push pull test and also held a vacuum after charging 5 1/2 ounces back into the unit found that the psi levels were zero and 150. Informed customer to give 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Spicewood, TX 78669
Brandon
Job Details: 07/13/2021
"Arrived on site to replace burner heads, after replacing, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model KBSN602EPA01
Near Austin, TX 78738
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of lights not working, found multiple failed modules, I replaced failed modules, unit tested good."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78738
Brandon
Job Details: 07/13/2021
"Arrived on site for customer complaint of of unit not drying well, I removed exhaust hose and tested temperature at exhaust, unit was cycling up to 190 degrees and 130 degrees on high temperature. Instructed customer to have vent cleaned."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Wesley
Job Details: 07/13/2021
Arrived onsite and installed the new ui for symptoms of ui failure. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Burnet, TX 78611
Lou
Job Details: 07/13/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. Using my gauges, I tested the pressures and found them good (0/150). I found all food frozen solid and unit making good ice. Condenser coils looked good and all fans are operating as designed. I advised the customer of my findings and did not recommend any repairs at this time. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78730
David Z
Job Details: 07/12/2021
Arrived on site to diagnose washer that is making clacking noises when it should be agitating. Ran unit and could hear motor whining. Checked under unit and found shifter disconnected. Zip tied shifter and cam to keep unit running until we can get new shifter. Office to schedule when shifter arrives. ; ordrng 1 W10913953 (Shift Actuator) and 1 W10721967 (Splutch Kit)
We serviced a
GE REFRIGERATOR
Model GSH25ISZBSS
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/12/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the freezer section isnt getting cold enough and the refrigerator section was fine. I tested temps in the FC=4 degrees and RC=39 degrees. I inspected the FC evaporator and found the unit was in defrost mode and there was frost on the bottom portion of the evaporator coils. I checked amp draw to the compressor and found .51amps and all fans operating. Also found all food inside the FC section was frozen solid and the unit is making good ice. I advised the customer that the unit is operating as designed at this time and to monitor the unit. I recommended that should the unit begin to fail again to schedule for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/12/2021
"Arrived on site to test uni for frost build up in FC. Found frost on left side of FC. Found gasket popped out of place on lower left corner causing air leak. Adjusted gasket, tested, found gasket sealing properly. No leaks detected. Advised customer to make sure to open and close door from center. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HV02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/12/2021
Arrived on site to test unit for scratch on door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, TX 78666
Jacob
Job Details: 07/12/2021
"Arrived onsite for unit not washing. Tested the unit and heard the unit fill with water and drain but the motor won?t work.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Marcos, TX 78666
Jacob
Job Details: 07/12/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Noah D
Job Details: 07/12/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit was not pumping water to dishes, replaced pump and sump, all functions returned with no leaks. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 07/12/2021
"Arrived on site for no cool. Removed pantry drawer found drain pan broken and in pieces,removed shelving and drawers found cover damaged,removed cover found oil in pan that caused plastic liner and drip pan to break ordering housing,pan and cover. Will need all sealed system parts also. Job will need 2hrs ; ordrng 1 W11435997 (Housing) and 1 W11457241 (Drip pan) and 1 W11188493 (Cover), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78739
Robert
Job Details: 07/12/2021
"Arrived on job for complaints of not washing again. Found the gearcase leaking and rotor, clutch and slider damage. Replaced all parts and called tech line."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Austin, TX 78748
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected refrigerator and found damper cover is not sitting flush against liner, harness can be seen for damper. Remove cover and repositioned it as best as possible and harness is no longer visible. Damper cover will not sit flush completely due to contour of interior liner. There is no no way to change this but it is also not causing any functional issues for the refrigerator. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Killeen, TX 76542
Tyler
Job Details: 07/12/2021
Arrived on site for washer not draining water and giving F 21 error code. Upon arrival I was able to confirm error code and after disassembling drain pump found a clog in the filter. After clearing out filter I was able to reassemble and test unit and found that it is now draining as designed with no leaks during repairs call complete
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/12/2021
"Arrived on site for a microwave that has lights out on the screen and it?s not making selections. Inspected unit and work area. The customer advised that some of her numbers aren?t showing correctly and some of the buttons on her user interface don?t seem to be working. Confirmed customers complaint. Ordering the control panel, user interface assembly, and knob control just in case for repair. Office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (UI) and 1 WPW10623991 (UI DIAL CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Belton, TX 76513
Al
Job Details: 07/12/2021
Arrived back on site to remove the bypass water filter I installed while customers purchased new filters. Removed it and found the incoming water pressure is too high causing the unit to pulsate when dispensing. Turned it down and unit now functioning properly. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76549
Tyler
Job Details: 07/12/2021
"(CH) Arrived on-site for broken lid lock. Upon arrival found latch hanging inside the drum, the strike broken in half and the bezel cracked and not locking on to the latch. Ordering new strike and bezel. Office to reschedule once we have an eta on parts.; ordrng 1 W11457841 (Strike) and 1 W11215091 (Bezel (grey))"
We serviced a
MAYTAG DRYER
Model PDET910AYW
Near Copperas Cove, TX 76522
Al
Job Details: 07/12/2021
Arrived back on site to install previously ordered parts. R&R the belt and pulley. Reassembled and unit tested as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Killeen, TX 76543
Al
Job Details: 07/12/2021
"Arrived on site and to install previously ordered parts. While attempting to install the glass trim, the vent trim snapped off and broke. Ordering 2 trim vent and authorization. Will return with all previously ordered parts. JOB COMPLETE ; ordrng 2 WPW10310922 (TRIM-VENT)s, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Temple, TX 76502
Jonathan M
Job Details: 07/12/2021
"Arrived on site for a dishwasher that?s not cleaning dishes properly. Inspected unit and work area. Browned the unit through diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through an auto test and found the bottom and upper spray arms not spraying and that?s causing the issue of dishes not getting clean.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Tyler
Job Details: 07/12/2021
Arrived on site for refrigerator not making ice. Upon arrival I found ice maker harvested and filled as designed. I also found ice in ice maker very thin. Took temps of both compartments and found unit was at 38 rc and freezer at 13. Also found freezer door not set properly and causing ice build up in FC. After resetting door I ran all ice maker related test and found during test 36 that ice box fan wasnt quacking on. Found 14dcv instead of the needed 5dcv. After getting autho and replacing the hv control I reassembled and tested unit and found ice box fan now running as designed. Informed customer to give 24 hrs to stabilize temps and make ice as well as to take temps reading the next few days to ensure big issues arent occurring. Call complete ; ordrng 1 W10846539 (Icebox fan)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Harker Heights, TX 76548
Tyler
Job Details: 07/12/2021
We serviced a
GE OVEN
Model JK3500SF3SS
Near Belton, TX 76513
Jonathan M
Job Details: 07/12/2021
Arrived on site for in oven that is flashing an F96 error code. Inspected unit and work area. The customer advised that the unit is flashing this error code every 2 to 3 cycles and she can clear it and start a new oven cycle to get it to work. Spoke to SW and was advised that the issue was most likely with some kind of control. Went through the text sheet and was advised to order the fan sensor board as well as the control board as well to illuminate any potential issue with a callback. Ordering parts in the office will need to contact the customer about a return date. ; ordrng 1 WB27T11463 (board fan sensor) and 1 WB27X25350 (control board t012 e)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Robinson, TX 76706
Jonathan M
Job Details: 07/12/2021
Arrived onsite for a washer that had a piece broke off of it. Inspected unit and work area. Found the lid where the hinge me to Lynn had broken off. Replaced lead and tested unit. The unit began working as designed. Call complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/12/2021
Arrived on site for a trash compactor that won?t come up. Inspected unit and work area. Spoke to PR and was advised to check the gears for any strips teeth or cracked gears. Found the main gear cracked and replaced it. Tested the unit and still had the same issue. Checked the directional switch as it got to the top due to the Graham hitting it and not stopping. Found a directional switch stuck. Replaced directional switch and tested the unit again The unit still had the same issue. I called Whirlpool Techline and spoke to Rich SR# 7731221834. He advised that I need to check the push to start switch at the pedal to make sure that that was working properly. Found the switch in a close date and replaced it. Tested the unit and the unit is not working as designed. Call complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Copperas Cove, TX 76522
Al
Job Details: 07/12/2021
Arrived on site and inspected microwave not completing time cook times. Customer heated a cup of water and unit completed and heated. Noticed the entire duplex is on arch fault and GFCI. Owner will have to be changed to a regular breaker to prevent it from quitting before the time is up. Unit works as designed.JOB COMPLETE
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Copperas Cove, TX 76522
Al
Job Details: 07/12/2021
Arrived on site and inspected freezer gasket issues. Found it was hanging down. I installed it back into the grooves and unit now functioning properly to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/12/2021
"Arrived on site to inspect refrigerator RC side not cooling. Upon further inspection, the customer had the unit unplugged and advised that the RC evaporator had a large amount of ice on it and the cover. I removed the RC evap cover and found the thermistor blackened and in the wrong position. I advised the customer of my findings and that the thermistor needed to be replaced. Due to this being a re-occurring issue, I removed and replaced the thermistor and secured it to the cap tube (proper placement) with foil tape and ziptie. Placed some silicone inside the wire nuts to prevent moisture getting onto the harness and corroding it. Tested unit and it began to cool as designed and had a good frost pattern. No water leaks observed during service, job completed."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Leander, TX 78645
Justin
Job Details: 07/12/2021
Arrived on site to install previously diagnosed parts. I installed the new valve and found no leaks at the end of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
David Z
Job Details: 07/12/2021
"Arrived on site to follow up on refrigerator with freezer door that was building moisture on the door gasket. Per previous tech line call, installed new freezer door and sealed the liner. Centered door. Door is sealing properly and liner is sealed with silicon.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/12/2021
"Arrived onsite for basket replacement on washer. Upon inspection I found the gearcase had failed and dropped down onto the cam causing the teeth to wear down. I replaced the gearcase, cam, basket and wash plate. I tested the unit minus water connections due to the unit being installed in the garage on extensions the unit otherwise is working as designed. Un able to test for leaks due to installation. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near San Marcos, TX 78666
Noah D
Job Details: 07/12/2021
"Arrived on site to inspect unit for making a loud ?sparking?sound, upon inspection found the unit worked normally and didn?t seem to spark or have any burn spots inside the unit. Tested many times and found no sparking. Instructed customer to record
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Spring Branch, TX 78070
Andrew
Job Details: 07/12/2021
"Arrived on site to replace thermostat, thermistor and control from previous diagnosis for not starting at times and check lint illuminating. Replaced thermostat and thermistor Tested unit, unit is working good. Venting tube in unit is not obstructed. Unit is very clean. Air flow is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD606ESS01
Near Austin, TX 78732
David Z
Job Details: 07/12/2021
"Arrived on site to diagnose refrigerator that has several dim lights in it. Diagnosed unit and found 1 failed module on the freezer side. Replaced lower right FC module and retested. All lights are working as designed.
We serviced a
GE DISHWASHER
Model CDT865SSJ0SS
Near Dripping Springs, TX 78620
Robert
Job Details: 07/12/2021
Arrived on job for complaints of white film on dishes and top console damaged. The top cover damage will need to replace cover. The white film is calcium deposits from hard watershed new soft water will not remove the customer will have to remove with possibly vinegar. ; ordrng 1 WD34X24946 (cover console asm im)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
David S
Job Details: 07/12/2021
"I arrived on site to diagnose dishwasher not washing. Upon arrival I found stored error codes. F4e3 motor fault and F7e1 no heat. I then ran the unit in diagnostics and the motor was not engaging, found the unit draining and heating. I then replaced the sump and motor and tested the unit. Unit is now working as designed. No leaks observed at time of service. Call complete."
We serviced a
MAYTAG DRYER
Model MDE6800AYW
Near Austin, TX 78741
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected dryer and found at this time it is not making any excessive noise while running. Disassembled dryer and found the right rear support wheel is noisy when it spins. After replacement dryer is running properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Kyle, TX 78640
Leonardo
Job Details: 07/12/2021
Arrived on site to test unit for unit sparking. Found burned out diode replaced diode test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Kyle, TX 78640
Jacob
Job Details: 07/12/2021
Arrived onsite for the detergent or the software not emptying all the way.tested the unit on manual for the softener fill with water. And noticed the Valve started a small hesitation noise before filling. Went ahead and replaced the water valve. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 07/12/2021
"Arrived on site for a ice machine not producing ice. Upon arrival the customer stated that the unit would made thin ice for a while and then completely stopped. I put the unit into diagnostics mode and found all thermistors, pumps, evap, heaters working as designed. However, I found when activating the valve no water came out at all, but some would drip from the filter housing. I removed the filter and tried it again. It was now running as designed. I kept the filter out and let the ice harvest on its own. I found the water level of the ice to be good. I did not find any leak or damage to the housing. I found the customer is unsure of the last clean cycle or filter replacement they did. I advised the customer on running a clean cycle for the unit, and to look at replacing the filter. The unit itself is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 07/12/2021
"Arrived on site for a ice machine not producing ice. Upon arrival the customer stated that the unit would made thin ice for a while and then completely stopped. I put the unit into diagnostics mode and found all thermistors, pumps, evap, heaters working as designed. However, I found when activating the valve no water came out at all, but some would drip from the filter housing. I removed the filter and tried it again. It was now running as designed. I kept the filter out and let the ice harvest on its own. I found the water level of the ice to be good. I did not find any leak or damage to the housing. I found the customer is unsure of the last clean cycle or filter replacement they did. I advised the customer on running a clean cycle for the unit, and to look at replacing the filter. The unit itself is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
"Arrived onsite for washer banging noise during spin cycle. Upon inspection found visibly failed suspension rods. Replaced rods to test. While testing found lid latch not functioning. Need to order latch, strike and control just in case. Will need AUTHO. Will need to run complete diagnostics after installation. Office to reschedule ; ordrng 1 W10837741 (lid strike) and 1 W11162438 (cntrl-elec) and 1 W11307244 (latch)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Leander, TX 78641
Justin
Job Details: 07/12/2021
Arrived on site for a range with no power. Upon arrival I found the range on and responsive. Upon further inspection I found the floor in front of the unit scratched and showed the builder (pics in SD). I preheated both ovens and found it working as designed. I checked voltage at the wall and found correct 120VAC. Unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS00
Near Austin, TX 78739
Luis
Job Details: 07/12/2021
"Arrived on site for no ice. Found broken wires at door hinge informed customer door will need to be replaced
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected Dryer Found error for communication failure between control board and control panel. Control panel is unresponsive. Replaced Control board and Control Panel and Dryer is again working properly, job complete."
We serviced a
WHIRLPOOL DRYER
Model LER7620LG
Near San Marcos, TX 78666
Noah D
Job Details: 07/12/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the units belt was snapped due to a broken idler, replace both belt and idler. Customer accepted. Replaced both parts and tested.
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Jacob
Job Details: 07/12/2021
"Arrived onsite for to replace control once again and look at the LEDs inside the refrigerator not lighting up. Replaced control. Did not fix the issue. Upon further inspection and checking of the wires,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/12/2021
Arrived on site for WATER DISPENSER IS WORKING BUT IT NOT MAKING ICE AND DONT HEAR IT DRAWING AT ALL STILL. Found ice maker previously installed could not find home position. Motor was turning but eventually stopped turning all together. Tested triton UI for dc voltage at P10 and P9. No voltage detected. Triton UI is not sending voltage to the ice maker at all. Ordered triton UI to return and complete the repair. ; ordrng 1 W11099702 (Triton UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David S
Job Details: 07/12/2021
Arrived on site for fridge no cool. We found the fridge and freezer at room temperature. We found no frost patterned on the evaporators. We gained access to the compressor and found it pulling .46 amps. We found the compressor lines room temperature. We put the unit into diagnostics and test 4. We found the 3 way valve changing and showing 46 ohms. The compressor has a mechanical failure and will need to be replaced.The office will reschedule when we have an eta on the parts. ; ordrng 1 W10832994 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 W11492867 (Rc evap)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
Wesley
Job Details: 07/12/2021
Arrived onsite and found gearcase failure. Quoted to replace gearcase and actuator as there was also a shifter error
We serviced a
GE ICE MACHINE
Model ZDIS150WSSD
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/12/2021
"Arrived on site to inspect ice machine making noises and turned itself on. Upon further inspection, the customer advised that the unit is still making the noises it made before last repair. I placed the unit in diagnostics and tested and the unit operated as designed except for the reservoir drain pump failed to come on. The external drain pump is operating as designed. Also found a crack in the reservoir where the drain pump attaches. I could not duplicate the unit turning itself off/on.I am ordering the reservoir and drain pump and also the main control just in case the unit continues to turn itself off/on. Office to schedule return service. No water leaks observed during service.; ordrng 1 WP2313705 (Reservoir drain pump) and 1 WP2324334 (Reservoir) and 1 WPW10226156 (Main control)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78744
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected washer and found noise during the spin cycle, Inspected Gearcase assembly and found it is beginning to leak oil. will need gear case, clutch, rotor, stater, slider, and agitator to ensure repair"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EM8
Near Buda, TX 78610
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected refrigerator and found it is room temperature in both sections. .; ordrng 1 5303918284 (Evaporator) and 1 5304475098 (Compressor) and 1 Sealedsystem (need autho)"
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Austin, TX 78723
Scott
Job Details: 07/12/2021
"Arrived on site for dryer not stopping during cycle . Found timer motor has failed and not advancing unit . No lint build up found . Ordering timer . . ; ordrng 1 WPW10185982 (Timer)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78738
Luis
Job Details: 07/12/2021
"Arrived on site for no lights. Found leds dim and 3 leds completely off diagnosed 3 leds defective each in different series,replaced fresh food upper left,middle right side and lower left led. Power cycled unit all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB16
Near Austin, TX 78726
David Z
Job Details: 07/12/2021
"Arrived on site to diagnose oven with non working broil element. Examined broil element and found a visible short / split in the element. Replaced broil element and retested. Verified element is heating properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Kyle, TX 78640
Leonardo
Job Details: 07/12/2021
Arrived on site to test unit for making noise. Found noise coming from under counter when unit filling with water. Advised customer to get Plummer to check valves.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Austin, TX 78758
Scott
Job Details: 07/12/2021
"Arrived on site for washer not spinning load out . Ran diagnostic found gear case failed . Will need gearcase ,cam belt actuator, also found low water flow . Need valve as well.
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3024XS01
Near Georgetown, TX 78633
Wesley
Job Details: 07/12/2021
"Arrived onsite for ongoing leaking smell and consulting with plumbers and gas company. Customer advised by other professionals that regulators tend to fail after 6 years and that they were experiencing an intermittent leak from the regulator. Advised customer that symptoms and explanation were highly irregular and we could not confirm the symptom or the exact cause, however we would be able to replace the regulator. Tested unit for leaks and found all operating leak free and properly at time of service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78754
Scott
Job Details: 07/12/2021
"Arrived on site for water dripping from back of filter hear . Took cover off and found moisture forming in hole where waterlines come thru cabinet, water connection on filter head dry . Used sealer on back and permagum inside to seal gap. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 07/12/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Jonestown, TX 78645
Justin
Job Details: 07/12/2021
Arrived on site for a range leaking gas. I found the valve on the front left burner was loose and had to be tightened. I tightened it and then it was no longer leaking. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Wimberley, TX 78676
Jacob
Job Details: 07/12/2021
"Arrived onsite for unit not drying the dishes. Put unit in automatic diagnostics. Unit passed all the way the with the heater working at the end. Possible that the unit had a power issue and would not turn on the heater, but running unit through diagnostics and got heater element to turn on. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
Arrived onsite for dryer not starting. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Also made recommendations for having duct cleaning from dryer to exit port. Customer understood. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2021
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and found the front center burner would not ignite. I found the ignitor arc is going sideways and not straight up. I tested it with a different cap and got the same results. Also found that the orifices had not been converted correctly to LP. I am ordering the front center burner head, orifice holder, ignitor, LP conversion kit and burner cap assembly. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11344538 (Burner caps) and 1 W11344742 (Center front burner head) and 1 W11381271 (Center front orifice holder) and 1 W10892340 (Center front ignitor) and 1 W11502161 (LP conversion kit)"
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/12/2021
Arrived on site to install previously diagnosed parts. Removed center burner igniter and front right burner igniter. Installed new igniters in center and front right burners and all burners are igniting as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78736
Luis
Job Details: 07/12/2021
Arrived on site. Replaced freezer door and nameplate checked door seal good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78723
Scott
Job Details: 07/12/2021
"Arrived on site for poor washing dishwasher . Ran diagnostics,got low water error code . Found water leaks detected at sump and motor connection . Ordering sump and motor . Recommended not using dishwasher . Call to set return."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Smithville, TX 78957
Matthew
Job Details: 07/12/2021
Arrived onsite for washer not turning on. Upon inspection found no voltage to unit. Removed panel to inspect. Found connector to power cord loose. Secured connector to control ant tested. Put into diagnostics and found error codes for long fill and lid lock issue. Ran auto test and all passed. Ran individual test and passed. Ran agitation and spin test and had no issues. Also noticed that drain pipe was inserted to far into standpipe. Adjusted properly. Reset and calibrated unit. Unit is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM0
Near Georgetown, TX 78633
Wesley
Job Details: 07/12/2021
Arrived onsite and found disposal clogging dishwasher drain function with installation punch. Corrected unit. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Austin, TX 78746
Kevin
Job Details: 07/12/2021
"Arrived on site and inspected dryer and found it is not heating, found vent is crushed, and corrected. Found heating element has failed After replacement confirmed dryer is heating properly and airflow she was good, took pictures, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78727
David Z
Job Details: 07/12/2021
Arrived on site to install previously diagnosed shifter to resolve disconnected shifter. Installed new shift actuator and retested. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
Arrived onsite for dishwasher not draining. Upon inspection found filter filled with debris. Removed filter and cleaned. Removed standing water. Insured drain pump was free and clear. Ran for test and unit is now draining. Instructed customer on routine maintenance and filter cleaning. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Cedar Park, TX 78613
Justin
Job Details: 07/12/2021
"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated it has never made ice since she purchased it. I checked temps and found the RC at 37?F and the RC at 1?F. Upon further inspection I found the ice bin full of ice and the IM actually working. The real issue was the ice dispenser was not dispensing. I found the customer let the bin get full and never turned the IM off. It was allowing the ice to overflow into the dispenser chute and freeze up. This clogged it. I cleared the ice and it was now dispensing. I found no weeping valve and the IM as designed. No service fee collected, for the customer was within warranty. I advised the customer on what a customer instruct is, and how she has utilized hers today.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Cedar Park, TX 78613
Justin
Job Details: 07/12/2021
"Arrived on site for a dishwasher that was filling when not in use. Upon arrival the customer stated the unit would not drain and sometimes overflow out of the tub. Upon arrival the tub was full of water. I drained the unit with the drain button and found it worked as designed. I found the drain hose routed correctly too. I put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I then ran a diagnostics cycle and tested the float switch. I found the float switch stopping the fill when activated. I found the unit running through the test cycle as designed. I advised the customer that it could of been something stuck under the float switch during a cycle and it stopped the cycle, but the customer said he tested that and did not find anything stuck. I also advised him it could be a weeping valve slowly filling the tub up , but due to not being able to replicate the failure today we cannot be 100% certain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Round Rock, TX 78681
David S
Job Details: 07/12/2021
"Arrived on site for sealed system repair. I gained access to the compressor and punctured the dryer. I found 10 psi in the system equalized. Indicating a leak. I gained access to th evaporator and found an ice ball on the cap tube. I inspected the evap cover and housing and found them in good condition. I used silicone to seal the back of the evaporator housing. I replaced the compressor, dryer, and rc evaporator. I also installed a access valve. I pulled a vacuum on the system and found it holding. I put a measured charge of 5.5oz of r134a into the system. I monitored pressures and found them holding. I plugged the 7nit in and found it cooling the fresh food section, showing pressures low 10 psi and high 145 psi. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Robert
Job Details: 07/12/2021
Arrived on job for complaints of not heating. Confirmed element not heating. Power off breaker and back on then test oven. Oven heating properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Noah D
Job Details: 07/12/2021
"Arrived on site to inspect unit for not drying correctly. Upon inspection found the units vent was clogged and causing humidity, instructed customer to replaced vent hose completely and have company clear vent tubes. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/12/2021
Arrived on site for the dishes are not getting clean the spray arm is not moving. Ran through numerous diagnostics cycles and no error codes came on. Bottom spray arm was not spinning as customer described. Removed spray arm and inspected for clogged ports and it looked clean. Accessed diverter Disc to ensure it was installed properly and it was. While in diagnostics I could hear the diverter motor moving from location to location. Removed control and installed new control. Ran through diagnostics again and bottom spray arm still not spraying. Returning with all previously ordered parts plus ordering bottom spray arm and diverter disc (JIC) to return and complete the repair. ; ordrng 1 W11101428 (Spray arm) and 1 W10476221 (Diverter disc)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Dripping Springs, TX 78620
Jacob
Job Details: 07/12/2021
"Arrived onsite for unit not have power. Put unit in diagnostics for errors and got F7E9 stuck rotor, F6E2 communication error, and F2E1 stuck button. Cleared the codes. Tested the unit and got stuck UI button and communication error. Got authorization and repl both controls. Tested the unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM01
Near Austin, TX 78749
Kevin
Job Details: 07/12/2021
"Arrived on site and replaced evaporator motor diagnosed on previous visit, took one video of it operating properly and frost pattern is good. Customer has a new water filter and after installing it found water reservoir is frozen. This is likely due to refrigerator set at 33? and freezer set at -9?. Corrected set temperatures and recommended that customer leave cooling off until reservoir has thawed. Took videos and sent them to KB/AHS, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Buda, TX 78610
Jacob
Job Details: 07/12/2021
"Arrived onsite for unit having water fall out of the front of the unit from the refrigerator and the ice maker not making ice. Customer said at times the ice maker would work and then stop working. The unit was making ice. But looked into the unit have water and some ice in the refrigerator. Upon further inspection. Found that the drain hose from the bottom was clogged. Cleared the clog, also shimed the drain pan in the refrigerator. Let customer know to allow the unit at least 24hrs to unthaw, and to have towed handy to soak up any water that may leak from the unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/12/2021
Arrived on site for dishwasher not starting . Ran diagnostics got float switch and dispenser error codes. Cleared error codes. Found float switch and filter area dirty. Removed grim and reinstalled filter. Removed water line from valve and cleared out any possible debris inside. Found drain hose didnt have a high loop. Placed drain hose in a high loop. Ran through diagnostics cycle (no error codes) and completed all cycles as designed. Placed in diagnostics once again and no error codes came on. To ensure it was running as designed I placed the dishwasher in a normal cycle with high temp and heated dry selected. Ran for about 15 minutes then cancelled. No issues while in normal cycle. Placed in diagnostics again to ensure it was running as designed and to triple check for error codes. Once again no error codes came on. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ0
Near Austin, TX 78759
David Z
Job Details: 07/12/2021
"Arrived on site to diagnose microwave that is not running and throwing F1E4 error for power relay on control. Plugged in unit and could hear either transformer or mag buzzing and could not bypass error. Opening door causes error to stop. Control likely has a failed relay. Control board showing 0 available stock.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
Kevin
Job Details: 07/12/2021
arrived on site and found no water in dishwasher, drain pump is running when requested. Ran a diagnostic cycle and water is not being removed. I attempted to remove dishwasher from installation and it cannot be uninstalled due to spacing without possibly damaging floor. Sent video to MS, Recommended that homeowner contact Costco/install team, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/12/2021
"Arrived onsite for washer not cleaning clothes properly. Upon inspection of the error code section in diagnostics I found a stored error code for motor fault. I ran the manual test and found the whole basket would agitate during heavy agitation instead of just the washplate. I lifted the unit and found a good amount of gearcase oil leaking from the pulley shield. I will need to order the motor, shifter, belt, cam, gear case and washplate due to the teeth on the underside of the washplate wearing down. Submitting for AUTHO. office to R/S once authorization is granted. ; ordrng 1 W11035747 (Gear case) and 1 W10913953 (Actuator) and 1 W10832724 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 AUTHO (AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS03
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/12/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the IM arm in the off position. Customer advised they put it there because they were putting ice into the bin. I tested the ice maker and found no water dispensing into the tray. I found the fill tube was full of ice due to the valve weeping. I removed the ice from the fill tube and removed and replaced the valve and retested. Ice maker is operating as designed. Also, I found the right RC door gasket torn. I am ordering the gasket and office to schedule return service. No water leaks observed during service, job completed.; ordrng 1 W10830162 (Right RC door gasket)"
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Dripping Springs, TX 78620
Robert
Job Details: 07/12/2021
Arrived on job to replace previously diagnosed parts. Removed unit from wall and open up to find damaged transformer. Will need transformer to continue with repairs. . ; ordrng 1 KBMC140HSS03 (TRANSFORMER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Georgetown, TX 78633
Wesley
Job Details: 07/12/2021
Arrived onsite and called Chris with Techline to report Damage to the liner of the brand new fridge. Advised that damage could be repaired with epoxy. Advised customer concerns with the repair could be discussed with customer care. Sr#7731218288; ordrng 1 8201700 (Epoxy kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78746
Leonardo
Job Details: 07/12/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRBR102ESS
Near Bastrop, TX 78602
Matthew
Job Details: 07/12/2021
Arrived onsite for broken refrigerator frame and rail. Upon inspection found frame and rail had failed. Replaced both. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Cedar Park, TX 78613
Justin
Job Details: 07/12/2021
"Arrived on site for a dryer not working. I tested the unit and found no heat going to it at all. I put the unit into diagnostics mode and found no stored error codes. I gained access to the burner and found the ignitor unplugged, I plugged it back in and then tested the unit. The unit is now working as designed. However, I found the console physically damaged. I am ordering the console and the office will have to reschedule. ; ordrng 1 W11413567 (Control Panel)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Round Rock, TX 78681
David S
Job Details: 07/12/2021
"Arrived on site to diagnose oven Not heating. Upon arrival I spoke with customer and found the oven was not reaching set temp, I then placed the unit into diagnostics and found the cabinet temp at 71? f and there were no stored error codes. I ran a temp test on the unit and found that had and average of 336? when set to 350?F I calibrated the temperature by 15?f. Unit is now functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78758
Scott
Job Details: 07/12/2021
"Arrived on site for washer keeps running . Found unit in drain mode, drain was in pump out mode . Reset control with 5 second start button . Ran diagnostics,got low fill errror code . Found no cold entering washer . Replaced valve. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Temple, TX 76502
Jonathan M
Job Details: 07/12/2021
Arrived on site for a refrigerator that has a dented door. Inspected unit at work area. Confirmed customers complaint and replaced right hand refrigerator door. Tested the unit and unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Dripping Springs, TX 78620
Robert
Job Details: 07/12/2021
Arrived on job for complaints of no water. Water filter frozen in housing. Turned on heater to thaw and removed for inspection but not working. Customer will thaw so we can further inspect cause I think the heater is not working from previous repair. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Fort Hood, TX 76544
Al
Job Details: 07/12/2021
"Arrived on site and inspected washer not completing cycles. Customer advised the issues began after recent storms, but hasnt happened in a week or so. I calibrated and unit tested as designed. Customer satisfied. JOB COMPLETE"