Arrived on site no answer at the door. Called customer and she said she needed to reschedule. Office to reschedule. ; O-emld tckt

"Arrived on site for ice-machine, inspected unit and work area. Installed bin thermistor ordered and tested, unit is operas designed at this time. No leaks where observed during service. Job completed."

Arrived on site to test unit for noise. Found when ice maker is filling valve is making excessive noise. Recommend installing pressure regulator and hose kit. Also would be replacing valve. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Hose kit)

Arrived onsite for circuit breaker tripping and element not working. Upon arrival confirmed with customer and no breakers have tripped. Customer showed issue and found that what the customer was experiencing was the element cycling due to temperature limitations. Customer expected burner to be running constantly. Notified customer that unit is cycling and functioning properly. Customer is used to gas ranges and is adjusting to electric. Job complete

xArrived on site and replaced previously diagnosed in line filter board. Control now receiving proper voltage but display still not working. Installed original control and display with no positive results. Spoke with Techline and recommend replacing control and display together again. Office to reschedule. SR#7737093939; ordrng 1 W11342846 (Control) and 1 W11333816 (Display board)

Arrived on site for dishwasher not cleaning the dishes. Upon arrival entered diagnostics and found F4 E3. after further testing I found wash motor receiving 120 V but not kicking on. I then replace the wash motor and reassembled and tested unit for 20 minutes. Found no leaks and unit washing as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, access valve, and dryer and charge the system up with nitrogen. Could not detect any leaks or pressure drops. I vacuumed down the unit to -3 psi and found pressures hold. Charge the unit up with 56 g of R600 and found the unit cooling and operating as designed. Call complete."

Arrived on site for wall oven emitting electrical burn smell. Found only will smell after microwave is used . Ordering mag and inverter and wave guide covers . Call to set return . ; ordrng 1 W11578959 (Mag) and 1 W11578579 (Inverter) and 1 W11344874 (Cooling fan) and 2 W10915651s

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator freezing in the RC. Retrieved temps in RC 20? and FC 11?. Called techline and spoke to JOE SR#7737099150 and we tested the thermistors from the control RC 30? and FC 12?, based on test the RC thermistor needs to be replaced. Freezer frost looked okay but based on the temperature and in the FC will need a sealed system repair. Office to waive for 2hr sealed system repair.; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 WP12791416 (Thermistor)"

Arrived onsite and found unit with ongoing issues with temp control related to the freezer not sealing well. Humidity control not on at time of service. Unit freezer door out of time on the right.Ordering glides. Advised customer on findings and use and care principles and advised that the glides needed to be replaced to restore normal function. Called techline and reported findings to Adrian. Sr#7737101348; ordrng 2 WP13055901 (Glides)s and 1 Rivetgun (Rivet gun)

"Arrived on site for refrigerator not making ice, upon arrival confirmed failure and found e2 error in test 56. Verified unit was getting 12.78dcv from p7 connector on hv control. Will need office to reschedule once availability of ice maker is known. Ordering W11658802 ice maker, W11224256 hv control. ; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Hv control)"

Arrived onsite for center burner not working properly and determined unit center burner gas ports clogged with grease. Disassembled and cleaned. Unit is now operating as designed. All checks good.

Arrived on site to test unit for not completing cycles. Tan diagnostics with no issues. Unit goes directly from sense to done. Spoke with Techline and recommended replacing lower harness and actuator. Scheduled for 8-22. Customer wants sooner date if possible. SR#7737100102; ordrng 1 W11569161 (Lower harness)

Arrived onsite for cooktop flames to large. On inspection found that the dual burners were the units that were having the issue. The LF burner the simmer flame was to high. I adjust the burner head and I adjust the simmer flame. The RF burner I just adjusted the burner head. The unit is operating as designed and no gas leaks detected during service.

Arrived on site to replace light socket to resolve unit tripping breaker. Replaced bulb housing assembly and tested. Verified proper function. Repair completed.

Arrived onsite for unit not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code for long fill. Ran test and confirmed valves failed. Replaced valve assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for a refrigerator with a leak filter. Upon inspection I found that water line into the filter housing dry and not leaking I removed the filter and monitored it till I found it dripped out off the house. I replaced the housing a tested the unit and found no leaks.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised they looked online and found some troubleshooting tips on how to determine what was wrong with the ice production. She advised that she found something online showing that there is an issue with the harness at the bottom of the freezer door that can cause an issue. She advised that when she looked underneath that she found three wires that were split. I did confirm the customers complaint And did advise that she would need a new freezer door for repair. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11037733 (Freezer stainless door)

Arrived onsite to replace failed components. Replaced start switch and also found failed fuse. Replaced fuse as well. Tested unit and unit is functioning properly. Job complete

Arrived on site for no heat microwave. Tested unit and found mag has failed . Replaced mag cap and dioed . Ran heat test to wp specs . All checked normal. Job complete

"Arrived onsite for unit leaking. Upon arrival inspected unit. Within 5 minutes unit began to leak. Pulled unit and found right side, 3rd level rack assembly broken and failed tub nuts. Ordering racks and tub nuts. Customer is a teacher and is requesting last call of the day. Customer may have Dad wait but will need a 30 minute heads up. Left contact info. Set for Monday the 21st. ; ordrng 1 W11596053 (Right track) and 1 W11579562 (Left track) and 2 W11545286 (Tub nut)s"

Arrive d onsite for a DW that has a broken dispenser. Upon inspection I found that the dispenser door was broken. I replace the dispenser and tested the unit and found unit operating as designed

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit will make one batch of ice if they turn it on, but will not continue to make ice after that first batch. Ran the unit through diagnostics and found all tests pass. Checked resistance on the bin through Mr. and found it at 2.7 kg ohms of resistance. I ran through a normal icemaking cycle and found the unit make a full slab of ice. I called Whirlpool Techline and spoke to Nate SR# 7737095621. He had me toggle the max ice setting and found the unit come on. He advised that the issue is most likely with the user interface due to all components working properly, and that there have been service pointers on other ice machines that have the same issue. Advised to order the UI but to return with the control as well just in case. Ordering both parts in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10893341 (UI) and 1 W11034363 (Control)"

Arrived on site for washer with sewer smell. Upon arrival confirmed smell. During tests I found inlet valve also leaking and replaced it. I then found smell coming from stand pipe and instructed customer of best methods to remove smell. U it no work8ng as designed with no leaks. Call complete

"Arrived on site to inspect range cooktop burner caps. Upon further inspection, I tested all burners and they are operating as designed. The customer advised that they wanted the burner heads replaced because they discolored from liquid spills (photo). Customer advised that the burners dont always ignite properly and I advised that its due to debris in the burner heads thats restricting the gas flow. I verified with our Claims Dept. (MS) and was advised since their is a concession from the manufacturer the burner heads could be replaced. I advised the customer that normally the issue is cosmetic and the manufacturer only covers cosmetic issues for the first 30 days of the unit, but they are willing to cover it this one time. I am ordering all five (5) burner heads and screws and will return with the caps, as well. All five burner heads and caps need to be replaced upon return. Unit is operating as designed and No gas leaks detected during service.; ordrng 2 WPW10515455 (Front left & right burner head)s and 2 WPW10515454 (Back left & center burner head)s and 1 WPW10515453 (Back right burner head) and 10 WP8273062 (Screw)s and 10 WP3368921 (Screw)s"

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system fully charged. I replaced the compressor, drier, and added an access valve to the new compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the system and had good pressures. I replaced the broken FC door switch. All is working as designed. There were no water leaks present at the time of service. Call complete."

"Arrived on site to diagnose microwave that was not running cycles unless door was held shut. Examined unit and found the door was angled outwards, keeping it from making good contact on the interlocks. I was able to bend the hinges slightly to allow for a better angle and contact. Tested and found no further issues triggering unit to work. Repair completed. ; O-emld tckt"

Arrived onsite and found unit operating with failed pump harness. Repaired wiring harness. Unit is now operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the upper spray arm, door gasket and upper rack manifold. I found the upper spray arm sitting on the countertop and found the mounting teeth broken (photo). I installed the new upper spray arm first and tested the unit. Unit is operating as designed with no signs of a leak. I inspected the door gasket and it is in good shape with no signs of leakage. Also inspected the upper rack manifold and it is good. I explained to the customer that with the upper spray arm missing, the water is gushing from the manifold and causing it to overflow the reservoir and leaking onto the floor. I advised that the manifold and door gasket are not needed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived onsite for no power to dishwasher. On inspection found that the switch under the sink was turned off. Turn the switch on and ran diagnostics mode. The unit is operating as designed and no water leaks detected.

"Arrived on site to test unit for errors, tested unit found F8E0 code present, lower fan speed issue, cycled power with no improvement,vent is also broken and need to be replaced, parts provided are for a different model ordering correct parts, office to reschedule ; ordrng 1 W11598254 (Control) and 1 W11598119 (Blower) and 1 W11598202 (Vent)"

"Arrived on site for door handle broken . Found handle area broken. Replaced door panel , transferred ui control . All checked normal. No water leaks detected at this time . Job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was incoming water not cold enough and the doors not aligned properly. Tested the water flow and its to manufacture specs. The water temp is not as cold enough because the water is being used often and is not allowing enough time for the water to cool down. I aligned the doors as much as possible but do to the floor of the home is not allowing the chassis to sit flush. Unit is operating as designed. Job completed."

"Arrived on site to follow up on refrigerator that was losing cooling. Examined unit and found it does cool and sometimes make ice, but the freezer compartment items were thawing out some and not staying fully frozen. Checked pressure and found that it felt a little low and -20 low, 40 high. I evacuated the system and pressurized with nitrogen after going over the entire unit with a black light to check for leaks. I found no leaks, and pressurized to 110 psi. I let the unit sit for 40 minutes and confirmed there was no pressure loss. This indicates either a weak compressor or it was not quite fully charged. I charged the unit to mfr specs and found pressures increased. Unit went back to cooling normally, and the compressor also sounded healthier. Unit now working as designed. Repair completed."

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit was going really well and then just completely died about a week ago. Found none of the fans or compressor. Running upon arrival. Started to pull out the refrigerator and found the compressor kicking on and making a loud buzzing sound before shutting off within five seconds. Took an amp draw off the compressor and found foot pulling 9.78 A before shutting down. Replaced the start device and capacitor and plugging it back in. Found the unit still doing the same thing indicating a failed compressor. Ordering a compressor, dryer, and access valve for the return trip. The office will need to contact the customer about a return date due to limited parts availability. Please schedule the service for two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 NITROGEN (NITROGEN)"

"Arrived on site for not cooling correctly. Upon arrival, inspected/ test unit. Ui is not responding to certain commands. Need to replace ui. Replaced ui and am now able to test all component. Unit is operas designed. Job complete"

"Arrived on site. No cool in both sections,checked pressures reading -15 and 225 called tech support per tech support ran test 40 let pressures equalize,during test pressures reading 30 and 150 in both compartment test per tech support vacuumed system down for 30 min recharged system customer will need to monitor unit and call back if no cool #7737098153"

Arrived onsite for a range with bubbles in the cooktop glass. I confirmed the bubbles and defects in the glass. I replaced the cooktop. Call complete.

Arrived on site for no or slow ice production. Upon arrival inspected unit and freezer temperature is 20 degrees. Contacted tech line for assistance. Teach guided me through several test. All test passed. Tech said that there is either a defrost issue or sealed system issue. Confirmed there is no defrost issue and cooling system is good. Did notice FC is completely filled with food product and restricting airflow. Customer removed some product and monitored temperature and air flow. Temperature has now dropped below 10 degrees and have perfect air flow. Customer will monitor temperature using a bottled water. There is no repair to be made at this time. Customer will call us back if issues persist.Tech gave SR# 7737098844. Job complete

Arrived on site to test unit for unit not starting. Found different error codes. Reset unit test unit and unit test good unit working as designed at this time.

Arrived on site. Unit working correctly at time of visit.

Arrived onsite for a wine cooler with a damaged door. Upon arrival I found the door damaged on the top left corner. I replace the door and found unit operating as designed

Arrived on site and replaced previously diagnosed console. Unit now working as designed. Advised to download app to connect to WiFi. Job complete.

Arrived on site to replace front panel and vent. Replaced both parts test unit and unit test good job complete.

Arrived on site for unit not operating. Upon arrival unit is installed in barn without correct drainage standpipe. Ran diagnostics and there are no saved error codes. Raised drain hose to mimic that is in stand pipe. Ran automatic test and test passed . Ran normal cycle and unit operates correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete

"Arrived on site to test unit for no ice production, tested unit found all components activating properly, customer stated that it made ice good but then it stopped and it all melted, turned unit on and watched it make a sheet of ice with in 30 minutes, released with no issues and grind cutter is heating, stated to customer that potentially some one has turned off ice maker when the bin filled up, advised customer to monitor for the next couple of days at this time unit is running as designed but if issue persists then replacing control and thermistor would be recommended, job complete"

Arrived on site for refrigerator not making ice. Upon arrival confirmed failure and found e2 in diagnostics. After further testing I found voltage drop from hv control as well as ice maker motor not turning on when power was stable. Also found ui control not fully responsive or showing customer when filter needed to be replaced. Will need office to reschedule once availability of hv and ui controls as well as ice maker is known. ; ordrng 1 W11224256 (Hv control) and 1 W11387387 (Ui control) and 1 W11658802 (Ice maker)

Arrived onsite for washer with a error code F3E2. I put the unit In diagnostic mode and the water ran for 10 minutes before a cancelled the cycle. I went to component testing and ran the drain pump and got the error F3E2 for the pressure switch. I gain access to the control board and found that the tube was not on the pressure switch securely. Cut a 1/4 inch off the tube and re connect it to the controller. I ran calibration mode and did a factory reset. Ran the unit in diagnostics mode and completed the cycle this time Went back into the component test and ran the drain pump again without getting the error code. Unit is operating as designed and no water detected during service.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the door would fall straight down when opening due to the spring popping off. I pulled unit out enough to access the hinges and found the left spring popped out. I reinstalled the spring and put a slight bent on the receiver to prevent it from coming out. I then reinstalled the dishwasher and leveled properly. No leaks where observed during service. Job completed."

"Arrived onsite for dishwasher not draining. On inspection I ran 5he unit in diagnostics mode and it stopped early, the over flow float was activated. Manually drain the unit with cancel key. I pulled the unit out looking for a kinked drain hose found none. I looked under sink and they had the drain hose tied wrap up by faucet. I cut it lose and let it down and ran the unit in diagnostics mode again, this time it ran the whole cycle and drain all the water. I ran again to make sure. The unit is operating as designed and no water leaks detected."

Arrived on site to install sump and motor assembly to resolve dead wash motor. Replaced wash motor and tested. Found new motor just grunts twice and does not engage. Found wrong wash motor present. Reordered correct wash motor. Return visit set for 8/16.; ordrng 1 W11025157 (Sump Assembly)

"Arrived on site to test unit for no ice production, customer stated that top ice maker is working good but FC is not producing ice, tested ice maker and found it is not going into diagnostics, ordering ice maker and fill tube, rescheduling for 8/22 customer wants a AM appointment ; ordrng 1 W11578780 (Ice maker) and 1 W11598790 (Tube heater)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found defrost issue with evap coil completely frosted over, upon further testing I found rc evap thermistor at 3.7k, fc thermistor at 4k and defrost thermistor at 27.5k while buried in ice. Also found heater kicking on in diagnostics. Spoke with whirlpool techline (Butch sr#7737098983). Was instructed to replace main hv control and fc thermistor. Replaced both hv and ui control as well as evap thermistor and instructed customer to give unit 24 hrs to defrost. Unit working as designed. Call complete"

"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostic and found F0E0 no error codes. Ran auto test and could hear some noise. Inspected and found debris wrapped around gearcase shaft, underneath agitator. Removed debris. Also found cam slightly worn. Replaced cam. Tested unit and no longer heard any abnormal noise. Unit is functioning properly. Job complete."

Arrived on site for right crisper pan sits crooked and does not slide in smoothly. Upon arrival test unit and opening anc closing drawer looks and feels off set. Unit is not sitting correctly on center bracket. Drawer is good. Need to replace center bracket. Order bracket. Office to reschedule ; ordrng 1 W10654278 (Center bracket)

Arrived on site for key pad error code . Found unit unresponsive to commands even after power reset . Replaced UI console . Ran preheat and microwave tested normal. Job complete

Arrived onsite for a washer the has a slow fill condition. Upon testing the unit I found that the unit was filling slowly. I replace the valves and tested the unit and found unit operating as designed with no leaks

"Arrived on site to test unit for not cleaning cloth, tested unit found unit not filling with water properly, starts washing clothes before enough water is in the washer, control board not sensing water level properly, replaced control and advised customer to run couple of cycles to see if any improvements have been made, at this time job complete"

Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed failure and installed part. Tested unit and found no air gaps. Call complete

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found no noises and no oil from gearcase. Replaced gearcase and tested, unit is operating as designed. Job completed."

Arrived on site to test unit for unit not being able to get in to cycle. Found control board not sitting correctly. Not making contact with console. Secured control board test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwashers not operating. Entered diagnostics and retrieved error codes 7-2, 8-4 & 1-1. Replaced control board and still not working. Called techline and spoke to Brandon SR#7737097138 and recommended to replace Sump&motor. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for broken wash plate. Upon arrival, inspected unit and found wash plate has failed. Need to replace wash plate. Repl wash plate and test unit. Unit is operating as designed. Job complete"

Arrived onsite for not spinning the clothes out and determined unit had sudsing error code. Cleared error and calibrated and cleaned out washer with hot water rinse to restore function. Advised customer on soap usage. And HE detergent. All checks good. ; O-emld tckt

"Arrived on site to diagnose washer leaking gearcase oil. On arrival customer said they used it for a week and saw what they thought was oil. Examined unit and found no gearcase oil present at all. Ran a normal cycle and started seeing some water coming out behind the unit. Further inspected and found the unit was off level and diving to the front, so when it fills the water is splashing directly onto the tub ring/basket and running down the back panel. Adjusted level and retested. Verified leak was gone with proper level. Repair completed."

Arrived on site to diagnose washer that was throwing F2E2 error for disconnected UI. Error pops a couple minutes into the cycle. Replaced console / UI to resolve. Tested and found unit is properly progressing through cycles. Repair completed.

"Arrived on site for refrigerator not cooling. Upon arrival found temps (actual) at 2-fc/46-rc. Found dampener opening as designed, evap and condenser fan running, and evap/Rc thermistors ohming at 9.8kohms-fc /6kohms-rc. Found evap had healthy frost pattern. Replaced both controls after findings controls not registering proper readings from thermistors. Informed cust9mer to give unit 48 hrs to stabilize temps, call complete"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new igniter and tested the unit and found unit operating as designed but the unit still had no air flow and advised the customer to have someone come out and clean his vents.

Arrived on site to test unit for right front and left rear burner continue to click after ignition. Found igniter harness getting stuck. Replaced harness test unit and unit test good job complete.

"Arrived on site for a washing machine that is making noise during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit is just really loud and they werent sure if there was an issue or not with the unit. Ran the unit through diagnostics and found no stored error codes. Due to, the washing machine being inside of the store and no water hook ups, I was unable to test the machine outside of agitation and spin. Checked both agitation and spin and found everything operating and working as designed. The customer advised the clanking sound between shifting was one of the sound they were hearing. I did explain that that is normal for this washer. Found all tests run as designed. Checked underneath the washer and did not find any evidence of the belt slipping or any damage done to the undercarriage of the washer. Tested the suspension suspension was good. I advised the customer that the unit is working and operating as designed. Call complete."

"Arrived on site for leaking water and not spinning. Upon arrival disassembled unit to inspect all hoses, drain pump, and valves. All look good. Ran a normal cycle. Unit filled, washed and drains correctly. Ran a bulky cycle. And still no issues. Unit is operating as designed. Cannot duplicate the issues. No leaks present at this time. Job complete"

Arrived on site for. Washer not dr aiming water. Out. Upon arrival confirmed failure. Found drain motor ohming at 20.4 from the control. Found stable 120v connection to drain motor. Found drain motor internal propeller had broken free but unit had not clogs or debri in it. Replaced drain motor then reset and tested washer. Found no leaks and unit working as designed call complete.

"Arrived on site to test unit for loosing power. Had house keeper present and stated she uses unit constantly with no issues. Stated has rotating shift of helpers and one other house keep may have experienced issue. Ran diagnostics, attempted to replicate issue with no success. Noticed unit is not connected to WiFi. Replaced console anyway as a precautionary and advised to download app to connect to WiFi to ensure most current software available. Unit working as designed. Job complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the tub, basket, cam, agitator, gearcase, hub, drain filter, and screws. I ran the unit through a calibration cycle and the unit ran as designed. Tested the unit in an auto task in the unit ran as designed. Call complete."

"Unit 426Arrived on site for ice build up,found ice build up in freezer section gasket not sealing to cabinet. Remolded freezer gasket checked door seal good."

Arrived onsite for a washer that is banging around and walking across the floor. I found the suspension good and the unit set and level. I found the QR code missing on the basket. The basket will need to be replaced ordering W11172199 basket. Office to RS.; O-emld tckt

KSDB900ESS4 GP arrived on site to inspect oven not leveled. Adjusted the unit and checked the leveling. No gas leaks observed during service.

Arrived onsite for a dryer that will not turn on. I found the timer knob shaft split not allowing it to turn the shaft but the reason it split and broke is because the timer is locking up and hard to turn. I turned the shaft with pliers and tested the dryer. All other functions of the dryer are working as designed. The timer and knob need to be replaced. Ordering W11675852 knob and marking the timer as UORV. Office to RS.; ordrng 1 W11675852 (Knob)

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Im ordering the wash basket and tub ring. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket) and 1 W11550886 (Tub ring)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking to long to dry. Tested the vent flow and failed. Tested the heat and unit passed. Informed the front office and the maintenance that the vent needs to be checked out and cleaned if needed. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is refrigerator losing power intermittently. Customer showed video of the refrigerator intermittently restarting. While I was on site I never saw any issues. I Called techline and spoke to leon SR#7737080869 and did not suggest to replace any parts at this time. Techline recommended for the customer to try a different outlet if it continues to do the same."

Arrived on site to replace previously diagnosed console for light not illuminating and vent fan. Found vent not receiving voltage and light issue is due to control. Replaced control and unit working as designed. Replaced console and fan to satisfy customer due to previous promise. No leaks detected. Unit not now working as designed. No leaks detected. Job complete.

Arrive d onsite for a refrigerator that has a leak from the filter housing. Upon arrival I found the leak. I replace the filter housing and tested the unit and found units operating as designed no leaks. But I did strongly and I the customer to switch to the oem filters to prevent this issue from occurring again.

Arrived on site for leaking washer . Checked and found no holes in bellow . Ran diagnostics no leaks detected inside . During drain found small crack in drain tube . Ordering external drain hose . Set return 8/14 . Please put on cancellation list. ; ordrng 1 W11549455 (Drain hose)

Arrived onsite for a refrigerator that has an issue where ice will buildup underneath the crisper drawer. Upon inspection I found that the drain was not lined up with the drain hole properly and there was some insulation stuck in the drain hole I removed the insulation and lined up the holes and tested it by pouring water down it and it flowed out normally. Job complete

Arrived on site for refrigerator. Upon arrival found parts ordered from tech on previous job not accurate and customer also not available. Rescheduled customer for 08/15/23 to complete repairs. ; O-emld tckt

Arrived onsite for refrigerator with lights flickering. On inspection 4 of the lights were flickering like a disco ball. Used 2 set of the lights and replaced all 6 of the side lights because the lens were different. The unit is operating as designed and no water leaks detected during service.

cArrived onsite for a refrigerator that is not making ice correctly. The customer stated the door icemaker is not making any ice at all. I tested the temp in the FC and found it at -3 and set point was at -2. I found all thermistors good and the ice box fan working properly. I found the ice level sensors good. I found an E2 error code. I found the heater reading 0 ohms and it is defective. The icemaker will need to be replaced. I also found ice under the icemaker from it running out of the mold. The fill valve is not weeping at this time and the icemaker was out of level and low on the left side because the leveling feet were not set. I turned the icemaker off for now until it can be replaced. The customer stated the FC icemaker is slow on producing but it went thru a harvest on its own while I was there and I couldnt find anything wrong with it at this time. I explained for them to watch it now and see if it improves after what I did but we would return with it just in case. Ordering W11658802 icemaker. Office to RS.; ordrng 1 W11658802 (Icemaker)

Arrived onsite and found unit glides are still sticking very badly and have refrozen preventing normal operation of the drawer. Ordering glides to repair. ; ordrng 2 WP13055901 (Slides)s and 1 Rivetgun (Rivet gun)

"Arrived on site to replace previously diagnosed microwave light, replaced and tested, unit is now running as designed, job completed"

"Arrived onsite to follow tech line recommendations. Replaced inner door and also noticed gasket was warped on the upper right corner, replaced gasket as well. Called tech line to cover bases. Spoke to tech line, Brandon-SR#7737029179. Tech explained has had similar issues. Said flexing the door prior to tightening the screws may help. Ran unit for about 25 minutes and did not have a leak. Job complete"

Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt

Arrived on site for lights not working in refrigerator. On inspection all but 2 lights were out. On further inspection found 2 of the lights were bad. Replaced all the side lights due to different lenses on the light. Used 2 set of the lights. Unit operating as designed and no water leaks detected during service

"Arrived on site ,replaced ui control . Ran diagnostics and calibration. All checked normal. No water leaks detected at this time. Job complete"

Arrived on site for freezer not defrosting. Called tech support with findings and same issue per tech support defrosted evaporator replaced heater assembly.

"Arrived on site ,replaced grill and vent pieces . Job completed"

"Arrived onsite for broil function not operating. Upon arrival customer stated unit take too long to heat. Ran unit and found unit operating properly. Notified customer that unit will take 18 minutes to preheat to 350 degrees, higher temperatures will take longer . Customer believed unit takes longer that her older unit. Notified customer per use and care guide, the multiple factors that can contribute to preheat times. Unit is operating as designed . Job complete"

"Arrived on site to test unit for not wringing clothes out properly. Found motor rotor is rubbing caused by failed gearcase. Recommend gearcase, rotor, clutch, slider, suspension and console. Needing autho and office to reschedule. ; ordrng 1 W11115285 (Console) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension) and 1 W10915701 (Rotor)"

"Arrived on site to test unit for console display intermittently going out. Customer stated even with display out unit was operable. Replaced display and not responding, replaced control and inline power filter with no positive outcome. Filter receiving voltage but not sending voltage to control. Ordering filter and scheduled for 8-15. ; ordrng 1 WPW10531156 (Filter board)"

Arrived onsite and found unit with long dry times. Verified unit is working as designed internally but is experiencing poor airflow. Advised duct will need to be cleaned. Customer will have duct cleaned to correct.