We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Scott
Job Details: 08/30/2021
Arrived on site for fridge leaking from filter area . Found filter head leaking . Replaced filter head and reservoir . Ran dispenser test . No leaks detected at time of service. Job complete .
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Marble Falls, TX 78654
Cliff
Job Details: 08/30/2021
Arrived on site to replace previously ordered parts for dryer. Replaced heating element and tested unit. Also advised customer on energy saving modes and how they intentionally leave clothes damp to save electricity. No further repairs needed and all is working properly at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salado, TX 76571
Tyler
Job Details: 08/30/2021
"Arrived on site for washer making noise. Upon arrival customer stated sound occurred during start of final cycle. I narrowed down noise was occurring from drain pump bearing wearing down and allowing propeller to wobble. Replaced drain pump, reassembled and tested unit. Washer no longer has any loud noises and no leaks during repairs. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV0
Near Austin, TX 78747
Leonardo
Job Details: 08/30/2021
Arrived on site to test unit for broken door. Ordering new door office to reschedule. ; ordrng 1 W11206888 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Kevin
Job Details: 08/30/2021
"Arrived on site and replaced hose clamp diagnosed by previous technician. After replacement confirmed dishwasher is operating properly by running a diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 08/30/2021
"Arrived on site to test unit for not washing properly and wet clothes at the end of wash cycle. Found shift actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near New Braunfels, TX 78130
Noah D
Job Details: 08/30/2021
"Arrived on-site to inspect unit for not running quietly, upon inspection found the units idler pulley was sheared causing noise, replaced idler pulley and unit worked normally. Complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/30/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found rollers out of round and replaced all 4 as well as idler pulley. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Moody, TX 76557
Tali W
Job Details: 08/30/2021
"Onsite for dishwasher spray arms not working. In diag, found F5E2 door stuck closed, F7E1 heater disabled, F6E1 inlet water low, F6E4 float switch open. Cleared errors. Found wash motor ope, not allowing wash cycle to start. Replaced sump and motor assembly. Ran diag cycle. Unit functioning as designed. No leaks after repair. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 08/30/2021
"Arrived on site to test unit for not draining and UI not responding properly. Found control was not sending voltage to valves. Replaced control and drain pump not engaging. Found blue wire on drain pump harness was torn. Fixed wire, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/30/2021
"Arrived on site to test unit for not dispensing ice intermittently. Found loose connection on door switch. Secured connection, tested unit, unit is working as designed. Ice maker working as it should. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Kayman
Job Details: 08/30/2021
Arrived I site for range with interior light out. I found a hole punched out of the bulb and a perfect circle piece of glass inside the oven. I replaced the bulb and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/30/2021
Found adjuster kit not needed. Adjusters were working as designed and not damaged. Found 2 pivot clips missing on left side of top rack and 2 clips missing on right and left side of top rack making adjustable positions to rack not work on top rack. Ordering two pivoting clips WPW10082853 and two clips W10919676 to return and complete the repair. ; ordrng 2 WPW10082853 (Pivot Clip)s and 2 W10919676 (Clip)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Meadowlakes, TX 78654
Wesley
Job Details: 08/30/2021
Arrived onsite and found unit operating with control issue causing cooling problem. Resequenced control to repair cooling function. Replaced thermistor to help with ice production issues. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Luis
Job Details: 08/30/2021
"Arrived on site. Frost on packages in freezer section no ice build on walls or tracks,gasket sealing correctly to cabinet no gaps. SR#7731624126"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Waco, TX 76707
Jonathan M
Job Details: 08/30/2021
Arrived on site for arrange that is turning itself off midway through a baking cycle. The customer advised that the unit will turn back on if you move the stove but for some reason it?ll shut off intermittently. Checked voltage at the wall and found proper polarity. Confirmed the customers complaint and spoke to PR was advised it was either a voltage issue or a controller related issue. Replaced the main control and tested the unit. The unit still was not acting properly. Messed around with the power cord and found an issue with what seems like a loose connection. Remove the outer panel and reconnected the power cord connector to the connector leading to the control and lower oven harness. Test of the unit again and the unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Robert
Job Details: 08/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model JNM1851SM2SS
Near Killeen, TX 76542
Al
Job Details: 08/30/2021
Arrived on site and inspected microwave not heating. Confirmed the complaint with the 2 minute water unit test. Unit will require magnetron capacitor and diode. All other parts were marked for use on return services.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Austin, TX 78744
Leonardo
Job Details: 08/30/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor replaced sump and motor test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Harker Heights, TX 76548
Al
Job Details: 08/30/2021
"Arrived on site and inspected side by side refrigerator with cooling issues. Customer advised the unit began making ice again over the weekend and the ice container was full. Ran diagnostics and found the freezer evaporator motor was defective causing the malfunction. Removed and replaced it and unit began operating properly. Customer satisfied, Job completed. Email customer for survey."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/30/2021
"Arrived on site to replace heater from previous diagnosis. Replaced heater, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Jacob
Job Details: 08/30/2021
Arrived onsite to replace the spin basket. Replaced spin basket. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Noah D
Job Details: 08/30/2021
"Arrived on site to inspect unit for not cycling correctly, upon inspection found the console ssid blank causing issues, replaced console and checked wireless components. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model KRFC302EPA00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/30/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found damper unusually loud and not operating properly. Replaced damper and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Georgetown, TX 78626
Kayman
Job Details: 08/30/2021
Arrived onsite for microwave not operating or no power. Upon inspection I found the unit dead. I accessed and tested the filter fuse. The fuse was shorted. I replaced the fuse and the unit restored function. I tested a cup of water multiple times and it heated and operated as designed. Job complete.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Leander, TX 78641
Justin
Job Details: 08/30/2021
Arrived on site for a range with its cooktop not sealing. Upon further inspection I found that the seal on the cooktop lost its adhesion and was separating itself from the stainless border. I am ordering the new cooktop to be installed due to safety. Office will need to reschedule. No balance collected due to concession KYAP600APL1. ; ordrng 1 W10804319 (Cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 08/30/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness on the left FC door being broken, I removed and replaced the FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Austin, TX 78738
Robert
Job Details: 08/30/2021
Arrived on job for complaints of door not closing properly. Found the dishwasher needs to be mounted and the latch is damaged. ; ordrng 2 WD01X21740 (dishwasher counterto)s and 1 WD21X10490 (latch tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO36QTX02
Near Cedar Park, TX 78613
David S
Job Details: 08/30/2021
Arrived on site to install previous diagnose parts. We installed all parts except the auger motor. We found the auger motor was not needed. We tested the ice dispenser and it is working on crushed and cubed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78723
Jacob
Job Details: 08/30/2021
"Arrived onsite for door nit sealing in the freezer correctly. Looked at the unit and found them was a lot of frost and a thick layer of ice in the freezer. The door would not completely seal because of the thick layer of ice. Removed the thick layer of ice, and remove other bits of ice in the freezer. Tested the door once again. And door sealed with no issues. Let customer know to pay attention when closing the doors that they all are sealing with no problem. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 08/30/2021
"Arrived onsite for microwave not heating. Upon arrival tested unit and unit would turn on and count down with motor energized. Unit is having high voltage issues. Will need magnetron, capacitor and diode replacement. Updated model number in system. Ordering updated magnetron. Office to reschedule ; ordrng 1 W11493410 (MAGNETRON )"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Georgetown, TX 78628
Kayman
Job Details: 08/30/2021
"Arrived onsite for washer tripping breaker and running very loudly. Upon inspection of the diagnostics tables I found no error codes stored in the unit, I ran service diagnostics auto test and found the unit working as designed with no breakers tripped. I called techline to report. SR#7731623675 they did not recommend any parts replacement at this time. I took an amp draw during auto test and found the unit never exceeded a amp draw of 7 amps. No leaks detected during time of service. I advised the customer to monitor the unit and take a video the next time it happens or fails. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Georgetown, TX 78628
Lou
Job Details: 08/30/2021
"Arrived on site to inspect ice maker not making ice. Upon further inspection, I found approximately 2 batches of ice in the bin. Tested the ice maker from points T-H with my jumper wire and it operated as designed. I cycled the power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78732
Brandon
Job Details: 08/30/2021
"Arrived on site for customer complaint of lice coming out in big chunks, found ice maker not releasing all the ice and when unit would fill, it would overflow.
We serviced a
WHIRLPOOL OVEN MICRO COMBO
Model n/a
Near Pflugerville, TX 78660
Scott
Job Details: 08/30/2021
Microwave internal light is out . Unit is functioning and heating . Ordering bulb and control . Call to set return ; ordrng 1 W10795595 (Light) and 1 W11325603 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78628
Lou
Job Details: 08/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dryer repair kit; 2-rollers, tension pulley, belt. I cleaned the roller axle as well. I found that while replacing the parts, the unit moving made a squeak noise and the customer identified the noise. I found some screws loose on the chassis and tightened them and tested the unit. Unit is operating as designed. Cleaned the lint from the unit. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PW4
Near Smithville, TX 78957
Matthew
Job Details: 08/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced cam agitator. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78753
Jacob
Job Details: 08/30/2021
Arrived onsite for unit not agitating. Tested the unit and found that the actuator had failed had no the correct one from the factory . Need to order correct actuator and replace part. Office to reschedule.; ordrng 1 W10913953 (actuator)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78735
Kevin
Job Details: 08/30/2021
"Arrived on site and inspected Washer and Found Gearcase is leaking oil, it will need to be replaced and will need all other attached parts to complete repair. Will also bring back all prescreened Parts to address possible leaking.; ordrng 1 W11035747 (Gearcase) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10721967 (Cam kit) and 1 W10836692 (Agitator) and 1 W10919191 (Washplate) and 1 W10528947 (Hub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/30/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced icedoor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
GE MICROWAVE
Model JVM1540SM5SS
Near Killeen, TX 76549
Al
Job Details: 08/30/2021
Arrived on site 2/2 on a microwave with door and panel issues. Confirmed the door is continuously breaking off and causing the unit not to start on occasions. Panel was intermittently working. Order the complete door assembly and will return with the panel. Needs more work. See photos ; ordrng 1 WB56X10706 (Complete Door Assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76710
Jonathan M
Job Details: 08/30/2021
Arrived onsite for a washer that is not spinning or agitating. Inspected unit and work area. Where in the unit through diagnostics and found an F5 E2 (lid lock fault). Tested the latch assembly and found the latch would not lock. Ordering latch assembly .; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76710
Jonathan M
Job Details: 08/30/2021
Arrived on site for a dryer and that?s not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found the wires at the terminal block not fully secured. Secure terminal block wiring and test of the unit. Found the unit would not eat. Disassembled unit and checked all heating elements. Found the heater open causing the issue. Replace the heater in test of the unit. The unit begin working and heating as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78645
Wesley
Job Details: 08/30/2021
Arrived onsite and found irregular flame size. Customer requested use of spare orifices to customize flame height. Corrected issues and customized to customer specifications.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/30/2021
Ran temps with thermocouple and high temp was 255 and low temp was 115. Heating as designed. Dryer continued to give good temps for twenty minutes and throughout testing. Used electronic vent tester and dryer was getting good air flow. Went outside to inspect vent and air was coming out as it should. Explained to customer when drying heavy items such as blankets and towels they may need to run it for additional time. Showed customer the area the dryer should stay pulled away from the wall to prevent the vent hose from kinking which can cause longer dry times.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near The Hills, TX 78738
Robert
Job Details: 08/30/2021
Arrived on job for complaints of errors on cooktop. Confirmed code for communication error will need to replace module and possibly display need authorization ; ordrng 1 AUTHO
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Austin, TX 78746
Luis
Job Details: 08/30/2021
"Arrived on site for damaged parts and no ice. Ice in bin,advised customer how to prevent shut off arm from hitting ice,ran diagnostics no odd noise during all fan test,changed defrost setting to basic. Found door ui and hinge cover damaged ordering a new ui and cover. ; ordrng 1 W11199487 (Cover) and 1 W11262313 (Ui panel)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Volente, TX 78641
Taylor M
Job Details: 08/30/2021
"Arrived on site to diagnose ice machine with no power, I gained access to the back of the unit and bypassed the external drain pump and found that to be the issue. I removed it and replaced it with a new one, I attached all hoses tightly and observed no leaks when draining, the unit is functioning properly as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXPA2
Near Austin, TX 78738
Brandon
Job Details: 08/30/2021
"Arrived on site for customer complaint of unit leaking and dispenser not opening, found leak coming from pump and motor assembly as well as failed dispenser. Ordering parts ; ordrng 1 WPW10328226 (Pump and motor) and 1 Cnote (Auth/office to reschedule) and 1 W11032769 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/30/2021
Contacted customer to inform them that I was on the way and was able to diagnose over phone. Issue is in damper and I do not have the part in the van to correct issue. Office to schedule return appointment.; ordrng 1 W11164593 (Damper)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Noah D
Job Details: 08/30/2021
"Arrived on site to inspect unit for not heating during operation. Upon inspection found the unit was not heating due to the mag not activating, tested interlocks with no issue, ordering all heating parts. Office to reschedule ; ordrng 1 W11493410 (MAGNETRON) and 2 W10163422 (THERMISTOR)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 08/30/2021
"Arrived on site to inspect unit for tripping breaker, upon inspection found a burnt wire on console, replaced console per last visit and tested, no problems found. Complete"
We serviced a
ROPER DRYER
Model REX4634KQ1
Near Seguin, TX 78155
Noah D
Job Details: 08/30/2021
"Arrived on site to inspect unit for not drying normally. Upon inspection found the unit worked normally Office to reschedule; ordrng 1 WP3387134 (THERMOSTAT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Jacob
Job Details: 08/30/2021
Arrived onsite for unit tripping the breaker. Looked at the unit and unit was working. Looked at the breaker and saw it was on a GFCI fault. Checked polarity at the plug and saw that the hot and the neutral had 117v. Hot to ground still had 117v and checked neutral to ground and saw 83v when there should be 0v. Let customer know that an electrician needs to be called to possibly replace the GFCI breaker to a standard breaker. Spoke with SW to help diagnose the problems. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Robert
Job Details: 08/30/2021
Arrived on job for complaints of long drying time. Found the connector for L2 not connected properly. Corrected wire issue and test.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Oglesby, TX 76561
Tali W
Job Details: 08/30/2021
"Onsite to install previously diagnosed part. Replaced right side module. Reassembled, tested all burners, unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76541
Al
Job Details: 08/30/2021
"Arrived on site and inspected washer screeching noise just before spin during diagnostics test mode. I narrowed it down to the gear case, but didnt have a new drive block to complete the repair. Ordering it and will return with all of the previously ordered parts. Office to schedule return services ; ordrng 1 WP389140 (BASKET DRIVE BLOCK)"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Killeen, TX 76549
Al
Job Details: 08/30/2021
"Arrived on site and inspected front load washer with both F11 motor control error and F22 door lock error. I photographed the modified door on the unit. Unit will require a motor control, door lock assembly and possibly a new door to complete the repair. Also ordering authorization due to modified part. Ordering research for complete door ; ordrng 1 8182706 (MOTOR CONTROL BOARD) and 1 Research (Needs complete door)"
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Jarrell, TX 76537
Tyler
Job Details: 08/30/2021
Arrived on site for cooktop not allowing front left burner to ignite. Upon arrival and after confirming complaint I found the orfice to. Unnerved clogged with soot and a lot of metal fibers from age built up around sparker causing it to miss fire against cap. After clearing all debris I found full functionality had returned to burner and it was igniting as designed. Call complete.call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waco, TX 76707
Jonathan M
Job Details: 08/30/2021
Arrived on site for a dryer that?s not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage. Found 120 V coming through the line one circuit but only 4 V coming through the line to circuit. Between line 1 and line 2 I only found 74 bolts present add both the terminal block and the plug. Advise customer to get their electrical supply checked and fixed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Tali W
Job Details: 08/30/2021
"Onsite for fridge UI panel not operating correctly, turning on/off ice makers, changing temps in both compartments, and not shutting off water when dispensing. Ordering UI control, ground wire, and upper UI control JIC. Office to reschedule. AUTHO. ; ordrng 1 WR55X25850 (UI harness ground) and 1 WR55X26258 (UI control) and 1 WR17X25503 (UI cover) and 1 WR55X29507 (Top door control) and 1 AUTHO (AUTHO)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/30/2021
"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. The customer advised that the issue with the unit going into a pause has stopped but that the unit is not spinning out their clothes properly. Ran the unit through diagnostics and found an F3 E2 (inlet water temperature fault), F5 E1 (lid switch fault/lid is up), and F0 E4 (spin limited by water temperature) error codes. Tested both cold and hot water valves and found hot water coming through the hot water valve and warm water coming through the cold water valve. I did explain to the customer that that is potentially the problem they?re facing with the unit is that they?re cold water valve is not getting cold water. The customer advised that they believe they were still had issues with the unit registering the door latched. I did advise that because I couldn?t replicate it, there?s nothing I could do to check to see which component it was. The customer advised that he would like to replace the main control and latch just in case. Replaced both parts. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Temple, TX 76501
Tali W
Job Details: 08/30/2021
"Onsite for dishwasher not starting cycle. In diag found F4E3 wash motor not running, F7E1 heater disabled. Wash motor 8.9 ohms. Disconnected motor from control, control is sending 120VAC. Ordering sump and motor assy and control. Need to test voltage to motor under load. Office to reschedule when control is received. ; ordrng 1 W11085683 (Sump and motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Temple, TX 76502
Tali W
Job Details: 08/30/2021
"Onsite for fridge ice maker not making ice. Ran test 44, displayed 23-Harvesting cycle off, switch faulty or motor. Found wiring harness partially cute near lower FC hinge due to use overtime. Ordering FC door. AUTHO. Office to reschedule.; ordrng 1 LW10728959 (FC door) and 1 AUTHO (AUTHO)"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Waco, TX 76705
Jonathan M
Job Details: 08/30/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gear case and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/30/2021
Arrived on site for a refrigerator that has a broken handle. Inspected unit and work area. Found one of the handles had lost its grip on the Doris crew. Retightened handle to the door screws and test the unit. The unit is working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Temple, TX 76502
Tali W
Job Details: 08/30/2021
"Onsite for fridge FC light out. Replaced FC led module. Unit now functioning as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/30/2021
Arrived on site for a dryer that?s taking several cycles to dry clothes. Inspected unit and work area. Test of the unit and from the unit heating and tumbling. Used a vent test kit on the dryer and found good airflow. Placed the unit and service diagnostics and found no stored error codes. Found the unit stuck on the steam option and the unit unleveled. Attempted to lower the feet and found the feet completely solidified in place. I did advise the customer to put a board or shim underneath the back feet to allow the dryer to lean forward to slightly to activate there moisture sensors. Removed the steam option off of their normal dryer cycles and informed them of features on the new dryer. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/30/2021
Arrived on site for HAS POWER WILL RUN BUT NOT GETTING AN WATER-DOES HAVE STEAM-THINK PUMP ISSUE. Placed in diagnostics and got F4E3 and F7E1. Removed sump and motor and I installed a new sump and motor. Ran diagnostics and cleared error codes. Dishwasher completed all cycles as designed. Heating element came on and water sizzled after cycles completed. No leaks detected. Job completed.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Leander, TX 78645
Wesley
Job Details: 08/30/2021
Arrived onsite and repaired oven temp disparity. Calibrated temp up 20 degrees. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Leander, TX 78641
Taylor M
Job Details: 08/30/2021
"Arrived on site to diagnose refrigerator not cooling to temp In freezer compartment nor refrigerator compartment, upon arrival I gained access and took the temp of the fc and found it to be 11? and then the refrigerator and found it at 39?. I gained access to the freezer evap and found a restriction in the unit due to the frost pattern observed. I went through the sealed system checks and found that the unit needs a sealed system replacement, I am ordering the necessary parts and the office will reschedule return service. ; ordrng 1 8201675 (Compressor) and 1 W10913906 (Coupler) and 1 WPW10143759 (Drier) and 1 WPW10205101 (Evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
David S
Job Details: 08/30/2021
Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fan working. I put the unit into diagnostics and step 3 I found the UI switching between setting one and two on its own. I inspected the wiring harness at the bottom of the door and I found some of the wiring splitting. I called Techline and spoke to Kathy I advised Kathy of the situation. I received a sr #7731626054. Job complete
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Austin, TX 78745
Kevin
Job Details: 08/30/2021
"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found cut off has failed. Replaced cut off from truck stock and dryer is now heating properly. Recommended to homeowner that vent connection through the exterior wall be replaced the outside is crushed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/30/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78717
Taylor M
Job Details: 08/30/2021
"Arrived on site to replace microwave acu on oven that is having intermittent issues with component activation and random activation of the unit. I called tech line and spoke with Steve, he recommended replacing the microwave ACU, I did so and the issues persisted, I replaced the main ACU and the problem still persists. I am ordering a console due to the original console I replaced still causing intermittent issues to the unit as well as the main harness and latch just in case. Office to reschedule when the part arrives.; ordrng 1 W11297728 (Console) and 1 W11316032 (Main harness) and 1 W10618131 (Latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Luis
Job Details: 08/30/2021
"Arrived on site. Replaced fresh food evaporator,compressor and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Leonardo
Job Details: 08/30/2021
Arrived on site to replace tub gasket. Replaced gasket ran unit for 10 minutes no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78723
Jacob
Job Details: 08/30/2021
"Arrived onsite for unit not putting in water. Tested the unit in all 3 different diagnostics and unit tested good with no issues. Called tech line to let them know of findings. Said that the customer may have done something they were not supposed to that caused the unit to not put in water. Since there are no issues with the unit. Did not give a recommendation to replace anything at this time. Spoke with Andy, got sr#7731621205. Showed the care taker that was in the home that the unit was filling with water and working properly. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78738
Brandon
Job Details: 08/30/2021
"Arrived on site for customer complaint of noises and water dripping, found drip was due to possible crack in water line at water valve connector, I cut a small piece off the end of the water line and reconnected, unit tested good. Found noise coming from condenser fan moving air causing tag on power cord to hit the back of he unit."
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lago Vista, TX 78645
Wesley
Job Details: 08/30/2021
Arrived onsite and found end cap needed to take care of track issues. Ordering part Unit is now operating as designed.; ordrng 1 WD12X10426 (End cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 08/30/2021
Arrived on site to test unit for frost build up in FC and lights not working in FC and RC. Unit was unplugged and thawed upon arrival. Cycled power and lights were working properly. FC door sealing properly. Found bin was broken preventing door from closing properly causing frost issue and light issue. Needing bin to fix issue. Office to reschedule. ; ordrng 1 WPW10493169 (Freezer bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Liberty Hill, TX 78642
Justin
Job Details: 08/30/2021
"Arrived on site for a refrigerator with thin ice cube production. Upon arrival the customer stated that it has been working as designed for the last few days. They also let me know that the last tech advised them on not over packing the unit, and since then they have begun to put fewer items in it. Upon further inspection I found the ice bin full. I checked temps and found the RC at 36?F and the FC at 7?F (FC packed causing lack of airflow, which is why we are seeing slightly higher temps, I advised the customer on the implications of blocking airflow. I also found most items pushed all the way back, which is blocking airflow. The customer stated that they often keep the FC packed and very full.) I then put the unit into diagnostics mode and found the IM and IM fill working as designed. I called techline and spoke to Robert and received SR# 7731620946. Robert came to the same conclusion that the lack of airflow in the unit was the issue. He advised this is causing higher temps, and in turn causing thinner ice. I walked the customer through not pushing all of their items to the back of the unit, and on not overloading either. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78725
Jacob
Job Details: 08/30/2021
Arrived onsite for the right door falling open when opened at a certain angle. Customer said they thought it stopped at a certain point when opening it.let customer know that the door will kind of fall open because of the weight condiments and jars that are in the door. That the door swinging open will be normal on the right side door. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Liberty Hill, TX 78642
Justin
Job Details: 08/28/2021
"Arrived on site for a refrigerator still not producing ice. I checked the temps and found the FC at 3?F, the RC at 37?F, and the ice box at 20?F. I then put the unit into diagnostics mode. I found the IM had no stored error codes. I ran test 57 and found the IM harvesting as designed. I ran test 45 for IM fill and found it filling as designed, and I found the IM fan working. I then ran test 15 and found the ice bin read as full even though it was completely empty. I gained access to the emitter and receiver boards and found them getting the correct VDC. This indicates faulty emitter and receiver boards. I am ordering both boards. ; ordrng 1 W10870822 (Receiver Board) and 1 W10898445 (Emitter Board)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJB5
Near Leander, TX 78641
Justin
Job Details: 08/28/2021
"Arrived on site for a ice machine that was not producing ice. Upon arrival I let the unit harvest. I found the recirculating pump, drain pump, and valve working. I found the unit was not getting a frost pattern though. I gained access to the pumps and found no corrosion on the harness. I gained access to the compressor and found it not running at all. I used a truck stock start device to swap and test if it was a dead compressor or start device. I found the compressor bad. Upon further inspection I also found the grid corroding and would be needing replacement soon.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Georgetown, TX 78633
Lou
Job Details: 08/28/2021
"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven bake setting doesnt work, but the broil does. I removed the bottom panel and tested the bake mode and the ignitor never came on. Tested the ignitor and it shows to be out of range.I removed and replaced the ignitor and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/28/2021
Arrived on site to install previously diagnosed part. Removed failed valve and installed new valve. Tested water at dispenser and water is dispensing as designed. Customer turned on ice maker from UI. no leaks detected. Customer has a LB pamphlet from a previous visit when we repaired their dishwasher.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/28/2021
Arrived on site for WATER DISPENSER NOT WORKING- ISSUE IS WITH THE FILTER DOOR. Found filter housing was not engaging the filter to make a complete seal. Removed filter housing and installed new filter housing. Water dispenser began dispensing ice as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Justin
Job Details: 08/28/2021
"Arrived on site to install previously diagnosed parts. I installed the new damper, diffuser, and control. The unit began running g as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 08/28/2021
Placed in diagnostics and ran test 44. Ice maker gave three different outcomes. First try gave 23, second test 22, third test 21. Customer stated they found wires broken beneath the freezer door. Took pictures of broken wires for quick pics. This broken harness is the reason Im getting different results each time I run the harvest. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/28/2021
Found evaporator cover frosted over. Removed all frost from cover and removed cover. Found entire evaporator and coils frosted over. Used steamer to remove frost. Ran test four and compressor was running as designed. Tested compressor and windings were good. Found UI was faulty causing defrost issue. Ordering new UI and control. Prior visit I replaced the freezer door which had a brand new UI in it. This brand new UI will be replaced with another UI. Also ordering main control to ensure both UI and control need replacement. Most likely it will just need a new UI.; ordrng 1 WPW10758681 (UI) and 1 W11035841 (Main Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 08/28/2021
Arrived on site for Washer not rinsing/spinning on any cycle. Placed in diagnostics and F7E7 came on. Only error code found. Cleared error code. Ran test 3 and found control was faulty and not receiving proper voltage. Removed control and installed new control. Ran calibration and then auto diagnostics. Washer completed all cycles and no error codes came up. Inspected actuator to ensure it was engaged into the splutch cam and it was good. No leaks detected. Job
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 08/28/2021
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit control panel not responding and blank. I found the breaker had been tripped and its a GFCI 220V breaker. Cycled power and tested unit and after approximately 3 minutes of baking, the unit tripped the breaker again. I removed the unit from the cabinet and tested voltage to the control while on bake and it is showing 247V. I found the unit is plugged in behind the unit and not hardwired. Unit continued to heat for approximately 10 mins. I found the cord not fully plugged in and plugged it all the way. I placed unit in diagnostics and found error code F6E4. Removed and replaced the main control and retested. Unit is operating as designed. I recommended that the customer have a licensed electrician look at the breaker and plug if the unit continues to trip the breaker. Unit connected to WiFi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Leander, TX 78641
Justin
Job Details: 08/28/2021
"Arrived on site for refrigerator not cooling properly. Upon arrival the customer stated that they units temps on the UI were roughly 20?F off of the actual temps. I checked temps and found the FC at 3?F and theRC at 45?F. I then tried to gain access to the FC evap, but it was to frosted in. I advised the customer in order to further service we will need to let the unit thaw for at least 48 hours before. I am ordering the control and thermistors to return with. Office to reschedule. ; ordrng 1 W11487480 (Control) and 2 Thermistor (Research)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Andice, TX 78628
Justin
Job Details: 08/28/2021
"Arrived on site for a dishwasher not running. Upon arrival the customer stated the dishwasher will start a cycle, the UI will flash, and then the cycle would stop. Upon further inspection I found the tub still full of water, and I also found the floater jammed in the raised position. I removed it and then put it back in. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it running through as designed. I then ran a normal cycle on the unit and found it running as designed. I believe due to the jammed floater, it was causing the unit to read the switch as open and never start. The unit is now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
FRIGIDAIRE RANGE
Model LGEF3043KFN
Near Georgetown, TX 78626
Lou
Job Details: 08/28/2021
"Arrived on site to inspect range broil not working. Upon further inspection, I tested the broil on low and high settings and the unit operated as designed. When the element cycled off, I opened the door to cool it faster and the element came back on and began to heat again and I could hear the control cycling. I ohmed the broil element and its within range. I advised the customer of my findings. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
Justin
Job Details: 08/28/2021
Arrived on site for a washing machine that was leaking. Upon arrival the customer stated that the install team stated the valve was leaking. I put the unit into diagnostics mode and found stored error codes F8E1 long or no fill. I found this error code was thrown due to the unit being tested without the cold line attached. I tightened the water line connections and tested the unit. I found the unit was incorrectly installed and once adjusted there was no longer a leak. No leak observed at the end of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Leander, TX 78641
Justin
Job Details: 08/28/2021
"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit will intermittently not drain, and the unit just recently started leaking almost the entire tub onto the ground. Upon further inspection I found the drain hose routed correctly. I then gained access to the bottom of the unit and put it into diagnostics mode. I found stored error codes F6E4 for float switch open. I ran a test cycle three times and could not replicate a no drain or leak issue. I ohmd out the float switch and found it good. I found the customer was on a new water softener system and walked them through proper soap usage. I informed them that the softener can cause the soap to over suds and create this issue. I found no failed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Justin
Job Details: 08/28/2021
"Arrived on site for a dishwasher not filling. Upon arrival the customer stated that the unit would not fill, but they could hear the unit hum. I put the unit into diagnostics mode and found stored error codes F3E3 for thermistor or OWI failure and F4E3 for motor not running. I then ran a test cycle and found the unit not filling, and the motor running. I checked voltage to the valve and found it correct. I then checked the water supply to the dishwasher from under the sink and found no water coming from it. Upon further inspection I found the water line to the dishwasher at the dishwasher valve with a loose fitting as well. I found the unit working as designed and the water supply bad. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 08/28/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and control panel failures, I removed and replaced both parts and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi to be able to receive any/all software updates. Job completed."