"Arrived on site for ice maker leaking water, on arrival confirmed failure. Found valve leaking into ice maker and ice maker jammed. Replaced ice maker wpw10300024 and valve w11043013. Tested unit and found no leaks and informed customer to give unit 24 hrs to fill bucket, also found ui failing and ordering W11542754 ui. Rescheduled customer for 11-11-24.; ordrng 1 W11542754 (Ui panel)"

"Arrived on site to test unit for noise. Upon arrival customer stated unit will make a humming noise all the time. Evaporator fan was engaged at the time of service. Removed cover and inspected, no ice buildup and fan is not making contact with the shroud. Stated to customer noise is normal and the unit will make noise. Advised if the noise gets extremely loud like a fan blade hitting ice then there would be an issue and to contact the office. At this time unit is running as designed with all components properly engaging. No leaks detected, no parts installed, job complete."

"Arrived on site for lid not locking. Upon arrival,inspected unit. Found lid is warped inward not allowing strike to make a correct contact. Was able to push lid to correct position. Unit is now operating as designed. No leaks present. Unit is installed on make shift floor at back of home. Advised customer that needs to be leveled correctly. Job complete"

"Arrived on site to test unit for not starting cycle. Upon arrival customer stated after doing two cycles, unit would not start the third cycle, lid latched but it was stuck on sensing. Customer had started a cycle before arrival, unit has progressed through the wash, rinsed and went into a spin cycle. After cycle completed, began a new cycle immediately after. Unit started to sense and fill with water. Canceled cycle and started a new one multiple times, each time cycle began to progress through the cycle as designed. Could not mimic issue. Replaced harness (W11643701) as precautionary and started a cycle with bedsheets, unit began to sense and fill. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for constant squeak. Upon arrival verified issue, when activating cycle unit immediately starts to squeak. Gained access to inside components, found a large quantity of lint throughout the unit causing wear on roller bearings and pulley wheel. Replaced roller bearings and pulley wheel using the repair kit (4392067) and belt (WP8547157). Removed all lint and assembled unit, tested unit, squeak has been eliminated and all components are now properly engaging. Unit is running as designed, job complete."

"Arrived onsite for not powering on. Upon arrival, found unit is currently operating with a load. Customer stated that the issue is that unit is wobbly and not leveled. Upon inspection, found front right foot is damaged. After inspecting unit, unit no longer operates. Removed cord panel and found cord was not installed correctly at terminal block and an improper temporary connection was made by installer. Need to replace terminal block. Ordering terminal block and leg. Office to reschedule. I left unit unplugged and advised not to use.; ordrng 1 WP3397659 (Terminal block) and 1 W11025920 (Leg)"

"Arrived on site to test unit for not dispensing detergent. Upon arrival entered diagnostics and tested dispenser, detergent pump is not engaging. Replaced dispenser assembly (W10862190) and tested unit, detergent pump is now engaging and dispensing soap. Noticed soap dispensing is on level 5/6. Customer has a soft water system. Advised customer to use less soap due to over sudsing issue during diagnostic cycle. Soft water systems require a lot less soap than usual. Also advised to run cleaning cycles to removed any buildup. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced harness (W11643701) and lid latch (W11670519). Ran a calibration cycle, successful. Ran a diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not turning off. Upon arrival customer stated when he is using the unit, after something is cooked and door is opened to remove the items, console will start flashing images and temp will start to rise. Preheated unit to 350?, could not mimic issue. Unit has not been connected to wifi, software has been corrupted causing intermittent issues. Replaced console (W11600355) and connected to wifi. Advised customer to run a couple cycles, if issue returns try to capture a video of the issue to help better pinpoint. At this time unit is running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced drum (W10508188) and belt (661570V), noise has not subsided after testing. Inspected motor and found motor bushings and clamps have a lot of play allowing the motor to be shifted up and down. Recommend replacing the motor, motor mount, and motor clamps. Ordering parts, rescheduled for 11/08.; ordrng 1 W11364931 (Motor) and 2 WPW10121316 (Motor clamps)s and 4 WPW10212660 (Sound pads)s"

"Arrived on site to test unit for not draining. Upon arrival customer stated they started to notice that water will pool in the bottom of unit and a smell would form.Tested unit, when engaging drain pump all the water got drained. Ran a diagnostic cycle, all components properly engaging. Noticed the drain hose under the sink was too low, raised it above the unit and above the disposal so water does not siphon back into the unit. Ran another diagnostic cycle, all tests passed. Unit is now running as designed. Advised customer to run cleaning cycles to remove any buildup, showed how much soap is needed and use rinse aid to help to dry dishes better. No leaks detected, no parts installed, job complete.; O-emld tckt"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advise at the unit. Works fine and does make ice but that they are having an issue with the refrigerator dispensing ice. She advised that she has taken the ice container out and it appears that the dispenser motor doesnt turn. I did confirm the customers complaint and found proper voltage going to the dispenser motor but the motor completely seized. Ordering the dispenser motor and rescheduled the customer to 11/7.; ordrng 1 W11671282 (Dispenser motor)

"On arrival verified complaint of shaking, found one leg off right front, inspected gear case and it is good no leaks. Reinstalled the leg. Verified suspension are good. Balanced unit see quick pics. Ran cycle and had no shaking. Advised customer on use and care. Job complete no parts installed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle,unable to document with TL. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168"

"KRFC300ESS11 Arrived on site for RC freezing. Upon arrival, customer mentioned a strong sour/rotten smell coming from back of unit. Upon closer inspection, found dead lizard in the condenser pan. Cleaned entire pan and continued to inspect behind Fc evaporator cover. Found no issues and now unit is smell free. Unit is operating as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to test unit for not washing properly, tested unit found pump struggling to remove water, inspected drain hose and found no high drain loop installed causing Grease to buildup in drain hose clogging it, rack falling off do to missing stops and door is falling down do to failed pads, will need to replace drain hose, stops and pads, ordering parts rescheduled for 11/7 ; ordrng 1 WPW10545278 (Hose drain) and 1 3385556 (Drain hose) and 1 WPW10082861 (Stops)"

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11607637j"

"Arrived on site to test unit for low water pressure, tested unit found water trickling out from dispenser, removed filter and water pressure returned to normal, customer will replace filter at this time job complete no parts installed"

"Arrived on site to test unit for not advancing cycles, tested unit found control acting erratic, any attempt to put unit into diagnostics activate drain pump and power has to be cycled to turn off pump, control was run without, ordering control rescheduled for 11/8 per customer request ; ordrng 1 W11603810 (Control)"

"Arrived on site to test unit for not spinning, customer she had a full load of towels and its starting to screech, tested unit found pulley fell off causing washer to malfunction, replaced cam and tested, unit is now running as designed, advised customer that this unit should not be loaded more the 50% capacity, no leaks detected job complete installed W10721967"

"Arrived on site to test unit for console not responsive, tested unit found console is frozen, cycled power and all functions returned to normal, ran two vent test and both came in as completely restricted, customer hasnt clean vent in years,explained to costumer that condensation is accumulating on the console making it unresponsive, advised customer to hire a professional vent cleaner and dont use the unit until the restriction has been removed, at this time job complete no parts installed"

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I tested the dryer and verified that the heating circuit was operating correctly. I ran an airflow test on the dryer and found that it is getting poor airflow. I advised the customer that the vents will need to be addressed and that everything is testing good with the dryer. No parts installed."

Arrived on site to install previously diagnosed and ordered part. I installed the left door hinge. The door has improved and is making a good seal. I tested the oven and preheat to 350 degrees No hot air is escaping from the door. Unit is operating as designed. W11700313

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I gained access to to the control and measured the leads for the drain pump. I got an OL. I gained access to the underside of the unit and verified that the pump is ok. I found that there is a break in the wiring. I replaced the wiring harness and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11643701"

Arrived on site to inspect washer with no power. Upon initial inspection I found that the washer was receiving voltage but had no outgoing voltage and no green status led. I checked the drain pump from the control and verified that it was in good condition and not shorted. I replaced the control and tested the washer. The washer is now operating as designed and no water leaks observed during service. W11419171

"Arrived on site to inspect washer not starting cycle and making loud noises. Upon further inspection , I placed the unit into diagnostics and observed error F7E1 (tachometer missing or wrong signal) I gained access to the underside of the washer and found that the cam assembly was starting to grind due to the actuator no operating properly. Because of this error, the washer was not able to lock or start. I replaced the cam and the actuator and tested the unit. The unit is now operating as designed. No water leaks observed during service. W10721967 W11481722"

"Arrived on site to inspect refrigerator not cooling. Upon further inspection I observed a large amount of frost buildup on the evaporator cover. I tested the heater circuit from the control and found the heater to be good however the defrost sensor is showing open. I ran a forced defrost and was measuring voltage to the heater inconsistently. I will need to replace the sensor, control and ui control together. I am ordering the ui control W11518204 and will replace all three on return visit. Office to schedule return service.; ordrng 1 W11518204 (Ui control)"

"WTW8127LC1 Arrived to inspect noise. Discussion with the customer revealed the issue was with noise, but additionally, non-completion of various cycles and loads. Service test mode had F0E3, F6E3 and F0E5 and I cleared for inspection and testing. Manual mode tests operated as for the most part, but I noted some excessive noises and moved to visual inspection of the gear case area. I found clear indication of gear case lubricant that had been lost, flung to the inside of the cabinet area and then sat for some time. The sliders outer ring had broken free and could easily rotate on the plastic hub, but not move up and down, an outlier type of failure. I removed and replaced the gear case and slider and recalibrated. The feet required adjustment to lower the machine to prevent excessive vibration, and testing reveled that issue corrected. During testing, the machine stopped responding to any service or customer mode tests. I found the lid had locked, but had then not unlocked, also not generating any service mode errors or otherwise, an uncaught error. While removing the console for inspection, the lock acuptuated to the unlock position and I could not recreate, or get the failure to occur again. I suspect the connection to the lid lock at the control may have been faulty and I ensured it was functional prior to ending service. The machine operated within service test mode and customer mode, and no leaks were observed during service. The customer had been using one to two detergent pods for cycles and I advised on detergent type and amounts, for a much better wash and longevity of the machine."

"WTW5057LW0L Arrived to inspect banking during spin. I found the basket was nearly touching the inner left corner of the cabinet and further inspected. After lower machine inspection and finding no faults, other than a drain pump harness that was not secured, I found no other issues and secured the harness. I set the leveling legs to center the basket within the cabinet and calibrated. Entering into a service mode test, the machine operated as expected. I advised the customer with loading and detergent use. No leaks observed during service."

"MED6230HW3 Arrived to inspect noise. The customer presented a video and I also verified during testing. The machine would make an extremely loud vibration noise and the blower wheel had split, only separating enough to contact the blower housing and make the noise when heated. I removed and replaced the blower wheel and applied sound deadening material to other known noise sources and tested. The terminal block area had other issues as well, and I corrected. Operational test good."

"Arrived on site to install previously diagnosed and ordered parts. Due to the emitter/receiver board failures and the ice maker tray beginning to corrode, I removed and replaced the emitter/receiver boards and ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system and cleared the system with Nitrogen. I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system down to -30/0psi. Inspected the system for any leaks and found none. Installed 56g of R600 refrigerant and monitored the unit. Unit is beginning to cool as designed. I recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. Leveled the unit and tested door functions. No water leaks observed during service, job completed. WPW10143759, W11506635, W11574734"

"Arrived on site to inspect refrigerator water filter wont release from housing. Upon further inspection, I attempted to remove the water filter and found the release arm was broken on the housing. I was able to get the filter out and removed and replaced the filter housing. Customer had a new filter and I installed it and tested. Unit is operating as designed. When I turned the water off at the wall valve, I found the water hose was leaking at the wall and I tightened it (photo). No water leaks observed at the end of service, job completed. W1116042"

"Arrived on site for lights out in fresh food section . Found FC module out ,fz light is fine . Replaced led fresh food module W11527432. Unit is lighting up. No water leaks detected at time of service . Job complete"

Arrived on site for dryer not heating properly . Ran temp checks and air flow . Found air flow restriction. Recommend having exterior vent cleaned . Dry is performing normally . No parts installed . Job complete

"On arrival verified complaint of not draining. Replaced drain pump and ran diag cycle all components are not working correctly job complete no leaks detected during service, installed w11396717"

"On arrival verified complaint of broken door glass. Visual inspection found both doors have broken door glass. Will need to order oven door assy. 2 call count for accessibility and repair. Unit is currently on the floor and not in an accessible location. Unable to access unit with out possibility of floor damage see quick pics. Office to reschedule when parts are available, ; ordrng 1 W11602612 (Oven front door glass assy)"

On arrival verified complaint of leaking. Visual inspections shows no damage or hoses missing. Ran test cycle and found sump motor leaking. Pics in quick pics. Replaced sump motor and marked part for return to wpl. Reran test and unit is no longer leaking job complete installed w11613489

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, spoke to TL 7740235519 and spoke to safety, and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11594224. Parts are labeled and set to be returned per wpl safety request"

On arrival verified complaint of not heating RF center burner ring. Visual inspection shows broken burned winding for middle ring. Checked voltage to center burner and found 240. Recommend rf burner. Spoke to claims. Approved to continue repair. Replaced element and verified function unit is now working correctly job complete installed W11517959

"Arrived on site to test unit for error code. Upon arrival customer stated error code is always flashing, was able to reset the unit and use it but now even after the reset unit will not operate. Entered diagnostics and found F6E3 no communication from the MCU detected by the ACU. Replaced console (W11535124), engaged diagnostic cycle, when reaching the spin basket did not move. Entered component activation and activated spin, unit did not spin. Hand spun the basket, there is more resistance than usual and unit is shaking when slowly spinning the basket. Contacted service thread, per service thread issue is with the stator or the control. Ordering additional parts to ensure completion on return visit. Ordering parts, rescheduled for 11/06.; ordrng 1 W11354541 (Stator) and 4 W11316766 (Shocks)s and 1 W11557801 (ACU) and 1 W11456953 (Switch)"

"Arrived on site to test unit for no ice production. Upon arrival entered diagnostics and activated ice maker, ice maker did not engage, switch or motor faulty. Replaced ice maker (W10873791) and tested unit, ice maker went through a harvest with no issue. Tested fill, ice maker filled with adequate amount of water. Did notice the dispenser pressure is a little weak, advised customer to replace filter to restore proper pressure. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for broken lid. Upon arrival found left side of the lid cracked at the hinge wire. Replaced lid (W11259006) and tested unit, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced top door switch (W11642199). Ice production has resumed, had about half a container upon arrival. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for stuck drawer. Upon arrival customer stated after previous repair the drawer gets stuck behind the lid and it hard to open. Tested unit found drawer is slightly hitting the lid. Adjusted lid and replaced drawer (W10861667) as precautionary. Drawer is now opening a lot smoother and customer is happy with the improvement. Unit is now functioning as designed, job complete."

"Arrived on site to test unit for unit not detecting closed lid. Upon arrival inspected unit and found strike has been broken causing latch to not detect the closed lid. Replaced strike (W11457841) and tested unit, lid is now latching properly and cycle starts with no issue. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for refrigerator needing gaskets. On arrival installed one w10830052 gasket but found the right hand gasket was bigger and they wrong gasket had been ordered. Ordering W11378944 right side gasket (black) and rescheduled customer for 11/08/24 to complete repairs. Instructed customer to keep an eye on ice maker and will br8ngbparts back with us in case it fails again.; ordrng 1 W11378944 (Right side gasket black)

Arrived on site for washer not unlocking lid or completing cycles. On arrival found f9e1 in diagnostics. Found no harness breaks and resistance from control to drain was 20.2ohms and I found drain motor still stuck with no debri inside. Replaced pump w10876600 and tested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site for refrigerator not cooling properly. On arrival confirmed issue and found both fans and compressor running. Found compressor to hot to touch and found it shut down shortly after arrival. Found evap pattern on compressor was only 1/4 of the way up front side of evap coil. No uv dye was present and I found equalized psi around 20psi. Unit will need w11369198 compressor, w11357918 evap coil, WPW10143759 uv drier, W10913906 access valve, nitrogen, and nitrogen kit office to reschedule once availability of parts is known; ordrng 1 w11369198 (Compressor) and 1 w11357918 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen kit)"

Arrived on site for dryer needing pts wpw10117655. On arrival reconfirmed issue and installed part and tested dryer. Found it working as designed call complete

Arrived on site to test unit for not draining and standing water in tub. Found blue wire to drain pump was cut. Installed butt connection and secured with zip ties. Completed diagnostics with no issues. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Appliance is in unit 9304. Arrived on site to test unit for not heating. Found L2 only receiving 10.8vac. Wiggled plug around in outlet and found voltage would be correct if held in certain place. Held in place long enough to verify heating element engaged. Resistance on element, thermal fuse and cutoff all tested good. Advised resident to have maintenance replace faulty outlet. No parts replaced at this time. Job complete."

Arrived on site and replaced previously diagnosed control(W11607637). Unit completed diagnostics and is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for blower not engaging. Found console not responding. Replaced console(W11175576) and control(W11552018). Unit now working as designed. Unit is vacant in a new construction. Job complete.

Arrived on site and replaced RC door(LW10912313)and name plate(W11223753). Unit now working as designed. Job complete.

Arrived on site to test unit for no ice production. Found ice maker mold was broken and hanging. Replaced ice maker(W10873791) and unit complete harvest. Needing dispenser coupler to fix dispensing issue. Office to reschedule with customer. ; ordrng 1 WPW10293212 (Chute) and 1 WP2220458 (Coupler)

Arrived on site to test unit for not drying properly. Found voltage to unit is correct. Allowed unit to heat and cycled element properly. Advised customer to on location and operation of moisture strips and small or bigger loads should be ran on timed dry for a more thorough dry. No parts replaced. Unit is currently working as designed. Job complete.

Arrived onsite for dishwasher not draining. Upon arrival I confirmed the dishwasher pump would hum but not drain water. I took off the drain pump and found glass and a piece of hair in the propeller. The drain pump impeller has been damaged. I replaced the drain pump and now the unit is draining and washing as designed. No water leaks present at time of service. Call complete. Installed W11412291 PUMP-DRAIN.

Arrived onsite for venthood making noise. Upon arrival I noticed the fan blower motor to be making a abnormal noise. The fan blower will need to be replaced. The blower fan provided to me was damaged upon arrival. Will need to re order a blower fan to continue with repair. Office to RS. ORDERING W11100651 BLOWER-FAN. No parts installed.; ordrng 1 W11100651 (Blower-Fan)

Arrived onsite for washer making weird noise. I confirmed there was a odd noise present. I checked the underside of the washer and found the belt to be a little loose and the cam to have black wear marks on it. I replaced the belt and cam and the noise is no longer present. Washer is now operating as designed and no water leaks were present at time of service. Call complete. Installed W11239857 BELT AND W10721967 SPUTCH ASSM W.

"Arrived on site to replace previously diagnosed heater and fill all liner gaps with silicone, replaced heater and UI and filled all gaps with silicone, unit is now running as designed, no leaks detected job complete, installed W11518204, W11650662, 2xW10841140"

"Arrived on site to test unit for not operating properly, tested unit found console unresponsive, inspected wiring in junction box and found black wire popped out causing unit to loose all power, secured wire properly and tested, all functions returned to normal unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no ice production, tested unit found ice is not going into diagnostics cycle, replaced ice maker and tested, unit is now running as designed job complete installed W11700250"

"Arrived on site to replace previously diagnosed FC thermistor, replaced thermistor and ice maker as precautionary for slow ice production, advised customer to monitor, if production does not increase then advised to called us back at this time job complete installed W11744512, WP2188820"

"Arrived on site to test unit for flames not normal color, tested unit found all flames are per manufacture specifications, random orange tips but explained to customer that that is do to humidity in the home but all normal, unit is running as designed, job complete no parts installed"

"Arrived on site to test unit for water leak, tested unit found water leaking from wash motor, replaced wash motor assembly, unit is now running as designed, no leaks detected job complete installed W11613479"

"Arrived on site to inspect range not heating properly, upon further inspection I checked the temp sensor and it is testing good. I started a test bake at 350 to monitor the cycling temperatures. The oven reached its preheat temp in about 10 minutes. My temperature probe reads 388 on preheat. I monitored the oven cycling for 3 cycles and got an average of 325 degrees. I calibrated the oven by positive 25 degrees. Oven is operating as designed. No parts needed."

"Arrived on site to inspect microwave surface light staying illuminated all the time. Upon further investigation, I found that the bulb being used was incompatible with the microwave. I also found that the socket threads were loose and having trouble holding any bulb secure. I replaced the socket and informed the customer that an OEM bulb is required to be used with this unit. Microwave operating as designed. W10210871"

"Arrived onsite to inspect washer not draining. Upon further inspection, I gained access to to the underside of the unit and found that one wire to the drain pump was broken. I verified that the pump is not shorted. I professionally repaired the broken wire. I attempted to start a cycle however the unit would not latch. I tested and verified that the latch is bad. I replaced the latch and tested the unit. During the test I notice that the washer was not shifting properly to agitate. I gained access to the cam and found that it was worn and was the reason it would not agitate. I replaced the cam and tested the washer again. The washer is no operating as designed. No water leaks observed during service. W10721967 W11700916"

"Arrived on site to inspect dryer making a lot of noise. Upon further inspection, I found that 3 of the 4 support rollers had become seized as well as the pulley. I installed the dryer repair kit and tested the dryer. The dryer is operating as designed now. 4392067"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, the customer advised that on certain cycles the washer would flash an error and stop the cycle. I placed the unit into diagnostics and observed F3E2 (temperature sensor error) and F0E2 (suds). I gained access to to the control and measured the temperature sensor from the control and measured 23k ohms. I next checked the heater and measured 16 ohms. Both heater and sensor are measuring good. I reseated the connections and cleared the error code. I reset and tested the washer and the error code did not display. The customer will monitor and reach out if further service is needed. No water leaks observed during service."

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit into diagnostics and observed error code 4-3 (motor not running). I verified proper voltage was being sent to motor however motor was not running. The motor had failed due to being seized. I replaced the motor assembly and retested the unit. The unit is now operating as designed. No water leaks observed during service. W11025157"

"WFE320M0JS4 Arroved to inspect breaker tripping. The customer advised it had worked a few times, and then failed. I found the ground was wrapped around the other conductors and I corrected and then left unloaded for a relay conditioning. The machine heated to 500 with no issues and I reconnected. Operational test good."

"WRS325SDHZ12 Arrived to inspect ice production issue. I found the issue was with dispensing ice and not production. A mass of ice had jammed the auger system and after removal, the issue was corrected. No leaks observed during service."

WFES3030RS0 Arrived to inspect breaker tripping. I verified the issue and removed and replaced both elements and the control. I found the same symptoms and then performed a breaker conditioning. The issue was resolved and the machine operated as expected. One of the racks had been incorrectly manufactured and will require replacement. ; ordrng 1 W11520287 (Rack)

"WRS315SDHM08 Arrived to inspect no ice. I found the ice maker would not operate in test mode, unless I flexed its frame and gear hed assemblies. I removed and replaced the ice maker and tested. No leaks observed during service."

WRT541SZDM03 Arrived for previously ordered parts. I discussed with the customer and they have other plans for the machine and the sealed system was not needed. I left the doors and mounting hardware with them requested. No water connections to unit.

"MVWP575GW0 Arrived on site for unit not washing correctly. Upon arrival, customers stated unit does not wash properly and as a result, clothes are still stained. Proceeded to enter diagnostics and found no issues and no unusual sound. Standpipe is installed correctly (picture attached) and water temperatures is correct. Called techline and spoke with Joe SR#7740240879 and stated to order c-clip retainer to the hub separately due to the one that comes with the kit is different. Ordering W11385424 C-clip retainer. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11385424 (C-clip retainer)"

"DU1145XTPBA Arrived on site to replace previously ordered parts. Upon arrival, ran cycle with cup on top rack and found no water filling cup. Sump motor was making an abnormal noise. Proceeded to inspect sump and found debris on the mesh grinder (pictured attached). Proceeded to replace WPW10780877 pump and motor. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"KOES530PSS00 Arrived on site for unit displaying F1 code. Upon arrival, display reads F9E0 mis wire error. Customer stated they were able to use it one time. Proceeded to uninstall unit and found cabinet was cut to insert junction box deeper back so this unit can fit. Called techline and spoke with Daniel and stated all voltages are correct and advised to make sure all connections on the unit is seated correctly. Confirmed and made sure all connectors are seated correctly. Advised customer to call installers if issue occurs again. Unit is functioning as designed. No parts replaced"

"WFW5620HW0 Arrived on site to replace previously ordered parts. JZ assisted with tub replacement. Upon arrival, proceeded to replace W11314664 heater assembly, W11314657 stator bolt and W11460604 tub and drum assembly. Ran diagnostics with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WRF535SWHZ10 Arrived on site for unit making rattling noise. Upon arrival, customer mentioned noise is coming from the freezer. Found fan motor shaft making rattling noise. Proceeded to replace part but found part was not prescreened. Part research is needed for fan motor. Ordering W11024089 part research, WP2169142 fan blade and W11507418 evap motor. No water leaks present at this time. Office to reschedule ; ordrng 1 WP2169142 (Fan blade) and 1 W11507418 (Evap motor) and 1 W11024089partresearch (Part researc for this model)"

"Arrived on site for tub full of water and lid locked. Upon arrival, inspected unit and confirmed issue. Drained water with buckets. Raised unit. Found harness to pump is not secured. Secured connection. Powered unit back on and remaining water in tub drained automatically. Ran a normal cycle. Unit filled and drained correctly. Unit is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for making loud noise upon arrival, inspected unit and found when basket turns it wobbles. Disassembled unit and found motor mount has failed. Need to replace motor. Ordering motor and blower wheel. Office to reschedule ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

"Arrived on site for not washing correctly. Upon arrival, customer had a cycle running to be able to show issues of Leaves food residue and white residue on dishes. Confirmed issues. Contacted Techline for assistance. Spoke with Bruce. Explained issues. Tech believes water is hard. Not recommending parts at this time and wants water tested . Gave part number for Water hardness test strips Wp350924. SR# 7740239382; ordrng 1 WP350924 (Test strips)"

"Arrived on site for leaking water. Upon arrival, test unit and found leaking from bottom of door. Found bellow is damaged at very bottom of bellow where meets door. Replaced bellow W11578223 and test unit and is no longer leaking. Job complete"

Arrived on site to test unit for not heating. Test all switches and switches test good. Test all fuses and all test good. Reached mag cap and diode and unit still not heating. Will order new transformer rescheduled for 11/8 with customer. ; ordrng 1 W11672685 (Transformer)

Arrived on site to test unit for interior glass broken. Found broken interior glass. Cleaned glass and replaced interior glass test unit and unit test good job complete.

Arrived on site to test unit for unit not having power. Checked all connections and found loose white wire at junction. Secured connection test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for vent not venting correctly but motor is working. Test unit and found damaged duct. Advised customer to get some one to correct duct to let air vent. Job complete.

Arrived on site to install console and display board and touch membrane and all 5 bushings. Replaced all parts test unit and unit test good job complete.

Arrived on site to replace bake igniter. Found broiler igniter was ordered. Ordering bake igniter rescheduled for 11/8 per customers request. ; ordrng 1 WP9758079 (Bake igniter)

Arrived on site to test unit for unit giving different error codes. Found unit giving F2E0 and F2E1 and F8E0 and F1E0. Test unit and found bad blowers for top and bottom ovens and both control board and appliance manager and console. Will reschedule for 11/8 will need 2 hours. ; ordrng 1 W11600643 (Console) and 1 W11598200 (Appliance Manager) and 1 W11598119 (Blower) and 1 2hourjob (2 hour job)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear a slight noise coming from the freezer section. I placed the unit in diagnostics and tested the evap fan and I could hear what sounded like a metal on metal vibration. I removed the evap cover to gain access to the evaporator and found the gasket on the fan housing was badly smooshed and the top left corner screw of the evap cover was not fully inserted. I adjusted the gasket and reassembled tightening all evap cover screws and retested the evap fan and the unit is operating as designed and is now quiet. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the FC door and installed a 1/4-5/16 connector at the water line and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11561286, WP4373559"

"Arrived on site to inspect dishwasher upper rack not functioning properly. Upon further inspection, I found where the adjusters had previously been replaced, but the adjusters are missing their rack clips (4). Also found the upper rack manifold, spray arm, tine row and tine row clips missing. I am ordering the mentioned parts and scheduled return service for 11/07/24. No water leaks observed during service, no parts installed today.; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Upper spray arm) and 1 W11727974 (Tine row) and 1 W11179794 (Tine Positioner) and 1 W11627535 (Pivot tine) and 4 W11580020 (Adjuster clips)s"

"Arrived on site to inspect wall oven having the incorrect vent. Upon further inspection, I found the vent is black and should be stainless. I removed and replaced the vent and tested. Unit is operating as designed. Job completed. W11648980"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Customer advised the detergent pod is not dissolving completely. The unit completed testing and is operating as designed. Customer has a water softener system as well. I made recommendations for use and care, as well as, detergent and rinse aid use. Customer provided an example of the detergent they are using and I advised that with the water softener system, their detergent is not going to cap get their dishes cleaned properly. Also, I found rust spots on the outer door panel (photo). I am ordering the outer door panel and scheduled return service for 11/08/24. No water leaks observed during service. No parts installed.; ordrng 1 W11647685 (Outer door panel)"

"Arrived on site. Powered unit off,replaced ui and icemaker,powered unit on icemaker not rotating on its own,ran diagnostics icemaker passed harvest ran fill test passed. W11099702,w10908391"

"Arrived on site for no lights in freezer or upper fresh food section. Diagnosed a defective led module,installed new leds all leds working as designed. Used w11683243"