We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to inspect refrigerator with condensation in the unit. Upon further inspection, I found condensation built up on the mullion. I found the right RC door gasket is torn. I removed and replaced the gasket and using my heat gun, I shaped the gasket to mold to the door and chassis. Tested door operation and found it sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78727
Cliff
Job Details: 12/16/2022
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found icemaker thermistor wires pinched in-between ice compartment base and top cover breaking wiring. Also noted fill heater ohmed out properly and is recieving proper voltage. Replaced icemaker and lubricated freezer rails. Tested unit and found all is functioning properly at this time. Job is complete and no other parts were needed. No leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to inspect oven not heating properly. Upon further inspection, using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. After documenting temps, I found the average temp is 345.6 degrees. I advised the customer of my findings and no repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model RF378LXKQ0
Near Lampasas, TX 76550
Tyler
Job Details: 12/16/2022
Arrived on site for rains and not allowing auto clean functions work and showing an F5e1 code. Upon further inspection found that the latch motor was failing and was able to replace motor and found unit functioning as designed with no errors. Call Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near New Braunfels, TX 78130
Luis
Job Details: 12/16/2022
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door gasket, FC door and gasket. I used my heat gun to shape the gaskets and tested. The right RC door and FC door are closing and sealing properly. No water leaks observed during service, job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for not spinning. Found run cap was faulty. Replaced run cap, unit completed diagnostics with no issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model wtw5105hw2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for not starting wash cycles. Found both blue and black wires to drain pump broke from molex connection. Fixed wiring using butt connections, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2022
Arrived on site and replaced previously diagnosed control. Verified control was needed as relay for light was burnt. Unit now getting proper voltage to light but light is bad. Advised customer new bulb would be needed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kingsbury, TX 78638
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for not washing. Found error code f4e4(wash motor not engaging). Verified motor receiving proper voltage(120vac). Replaced wash motor, unit now working as designed. No leaks detected. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Luling, TX 78648
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for no cold water and intermittent hot water. Found valves were clogged restricting water flow. Replaced valve, unit completed diagnostics with no issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 12/16/2022
"Arrived range middle burner does not fully ignite. Upon arrival,test unit and only a small portion of center burner lights. Need to replace burner head. Replaced burner head W11435660. Test unit and unit now operates correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near San Marcos, TX 78666
Andrew
Job Details: 12/16/2022
Arrived on site and replaced damaged top panel. Unit working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for damaged lid. Found RR corner broken preventing lid from latching and preventing unit from starting/completing cycles. Replaced lid, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Spicewood, TX 78669
Kevin
Job Details: 12/16/2022
"Arrived on site and replaced leaking valve diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2022
"Arrived on site to test unit for loose handle. Tightened retention screws, unit working as designed. Advised customer against use of foil on bottom to prevent damage. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Del Valle, TX 78617
Joe Z
Job Details: 12/16/2022
Arrived onsite for Knocking or Rattling Sound. Upon arrival test unit and noticed a couple different sounds. 2 are the normal sounds of basket tumbling and motor turning. The odd noise is coming from the bottom panel of unit. Found rattling coming from between idler support bracket and panel. Installed 1 padding to eliminate the vibration. Test unit and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Austin, TX 78727
Kimo
Job Details: 12/16/2022
Arrived on site to install previously diagnosed part. Upon arrival I installed new door and used my heat gun to get the door gasket to seal up well. Job completed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Kimo
Job Details: 12/16/2022
Arrived on site to install previously diagnosed parts. Upon arrival I installed new pump and tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78753
Kimo
Job Details: 12/16/2022
Arrived onsite for a dryer that is not heating. Upon inspection I found that there was only 120v at the wall. Upon further inspection I found that the breaker had propped Partially. I reset the brakes and found that voltage then returned to normal 240v. I tested the unit several time and one with the customer present and found that the unit is now operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cedar Park, TX 78613
Gerry C
Job Details: 12/16/2022
"KRFF507HPS03 Arrived to inspect cooling issue. The customer advised me that the unit took four days to cool. I tested temperatures and found the FC at 8?F and the RC at 34. Gaining access to the lower unit area, I could hear a moderate surging of refrigerant within the system and thermography revealed a large, but even temperature drop of 20?F from the high side discharge of 136? to the condenser entry point of 116?, likely denoting a low charge. I entered the system and found high side at 81psi and the low in 13 of vacuum with probable confirmation of the charge issue. I evacuated the system and then vacuumed to 410 microns and monitored. The vacuum very slowly inclined and I suspected moisture within the system and re-vacuumed for an additional 20 minutes. This time the vacuum held and I charged with the MFG prescribed 56g of refrigerant. The unit started cooling and the high side heat was better balanced and as expected for this chassis. I found the ice bin gasket was badly folded in at the inner edge and after flipping the gasket, found the ice maker housing fascia was not fully seated. I squared and leveled the chassis and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78748
Matthew
Job Details: 12/16/2022
"Arrived onsite for washer leaking. Upon arrival inspected unit. Customer stated has happened approximately 4 times in the last 6 months, not all the time. A small puddle end up on the left front corner of the unit. Last time was washing a medium to large blanket. Put unit in diagnostics and found no stored error codes. Ran auto test and passed. Ran normal load and no signs of leaking. Drained and inspected. No signs of leaks present. Instructed customer on proper loading and load size. Also discussed HE detergent use and amount. Out of balance \overload along with excessive detergent use may have caused the issue."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Cedar Park, TX 78613
Kimo
Job Details: 12/16/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new control, upon further inspection I found that the leak was due to the water inlet valve housing leaking. I replaced the valve and tested unit several time and found that the leak was gone. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Salado, TX 76571
Jonathan M
Job Details: 12/16/2022
Arrived on site for a dishwasher that has a dented door. Inspected unit and work area. Did confirm the customers complaint and found that the outer door had been dented and damaged. Replaced the outer panel and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Lampasas, TX 76550
Tyler
Job Details: 12/16/2022
Arrived on site for refrigerator not making ice. Upon arrival found the bucket was partially full but found that power was intermittent icemaker indicating a failing high-voltage control board. Replace control found unit cycling as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Round Rock, TX 78681
Kimo
Job Details: 12/16/2022
"Arrived on site for a refrigerator with condensation on the mullion. Upon arrival I found there was no connection but the customer assured me that the unit was Building up, condensation dripping down Onto the freezer door, and floor. Upon further inspection I found that the damper was working and no ice on the evap.. I then replaced the door gaskets. And made sure the unit was leveled. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Wesley
Job Details: 12/16/2022
Arrived onsite and repaired dishwasher by replacing the ui control due to some water damage. Ensured good seal and notified customer about water resistance vs water proof of the console and the steam cycle causing condensation on the granite. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Wesley
Job Details: 12/16/2022
Arrived onsite and installed the control and tested a preheat. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Wesley
Job Details: 12/16/2022
Arrived onsite and found unit adequately defrosted. Completed sealed system repair installing the compressor with a dye drier and access valve and the evaporator with heater assembly using the appropriate lokring joints for the aluminum Connections. Verified heater shorted on failed evap assembly. Pulled vacuum for 20 minutes. Vacuum held. Charged unit with 42g of r600a. Hooked up water connection and leak checked. And plugged unit in. Compressor and evap fan are running as designed. Advised Mr. on completed repair. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Lakeway, TX 78734
Scott
Job Details: 12/16/2022
"Arrived on site and found gearcase had failed and leaking oil and water all over the place . Replaced gearcase , hub, actuator ,cam ,belt . Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Austin, TX 78746
Matthew
Job Details: 12/16/2022
"Arrived onsite to replace control. Replaced control and tested unit . Unit still triggering LE error. Contacted office, Will reach out to customer."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Kimo
Job Details: 12/16/2022
Arrived on site for a range with a loose door handle. Upon arrival I found the handle hanging by one screw. I replaced the handle and made sure the screw were tightened properly. I tested the handle/door and found them good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78758
Wesley
Job Details: 12/16/2022
Arrived onsite and rediagnosed as slipping lower hinge peg. After replacing door and gaskets repaired slipping hinge peg by installing a locking pin. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Leander, TX 78641
Gerry C
Job Details: 12/16/2022
WFG550S0LZ1 Arrived to inspect error. I verified the F1E0 and it would not go away and then removed and replaced the control. The issue was resolved and the unit operated as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Andice, TX 78628
Cliff
Job Details: 12/16/2022
Arrived on site to diagnose a cooktop with a burner not lighting properly. Found ignitor out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Austin, TX 78726
Cliff
Job Details: 12/16/2022
Arrived on site to diagnose a trash compactor that is not stopping. Found on/of switch contacts failed and swotch will need to be replaced to complete repairs. ordrng 1 W10813586 (Switch off)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78132
Luis
Job Details: 12/16/2022
"Arrived on site for cooling complaint. Found fresh food evaporator heavily incased in ice,found deli ui unresponsive,broken wire on deli harness. Ran diagnostics loud noise from damper diagnosed unit will need a new deli harness,fan harness,damper and drain pan. Job will need 2 hrs ; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Fan harness) and 1 WPW10248595 (Damper) and 1 W11170612 (Deli harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAHS
Near Pflugerville, TX 78660
David Z
Job Details: 12/16/2022
"Arrived on site to diagnose dishwasher that is not cleaning dishes. Ran unit and found wash motor is not coming on, and has an error code for wash motor. Unit has no model tag on it. Got with SR and traced the wash motor through control part #W10834738. Correct wash motor needs to be ordered, W11025157.Ordered sump and motor. ordrng 1 W11025157 (Sump and Motor Assy) and 1 W10906426 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNTS2
Near Austin, TX 78730
David S
Job Details: 12/16/2022
"Arrived on site for kitchen aid icemaker over producing. I spoke to the customer and found out the unit is no longer producing ice. I inspected the recirculating pump and found the harness and motor corroded, I checked the control for dc output and found none. The unit needs a pump, harness, and control. ordrng 1 2313702 (Re-pump) and 1 WP2310092 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I went to test temps in the FC and RC section is and found both warm. I pulled the unit out and found the compressor operating. Tested amp draw and found it at .39amps. Customer advised that they had another repair company service the unit and they replaced the FC evap motor harness, hv control and dual valve and the back of the unit. I advised the customer that the unit needs a sealed system repair consisting of the compressor, UV dye drier and access valve. No water leaks observed during service and unit left unplugged for safety; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evaporator) and 1 W10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (2HR JOB)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Lampasas, TX 76550
Tyler
Job Details: 12/16/2022
"arrived on site for ice machine not making ice. Upon arrival confirmed issue were found no errors in diagnostics other than evidence of a leak in the evaporator coil indicating a self system failure. Reported findings to customer. Found that you know we need salt system repair with the following partsW10536005 (compressor), 2313624 (condenser), 759113 (gas valve), W10218037 (evaporator), W10843121 (non uv drier), W10913906 (access valve. Also found during diagnostics at the inlet valve is starting to fill ; ordrng 1 W10536005 (Compressor) and 1 W10536005 (Compressor) and 1 2313624 (Condenser) and 1 759113 (Gas valve) and 1 W10218037 (Evap) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS0
Near Austin, TX 78733
David S
Job Details: 12/16/2022
"Arrived on site for wall oven not heating. I inspected the unit and work area. I put the unit into a bake, broil, and convection. I found none of the elements turning on. I found the relays click open. The tod has gone out again. I am ordering another tod. ordrng 1 WP9759242 (Tod)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM
Near Georgetown, TX 78626
Maurice R
Job Details: 12/16/2022
Arrived onsite for upper rack not working. On inspection found the adjuster were broken. Replaced all the parts on the rack wheel assembly. And tested unit. The rack is operating as designed. No water leaks detected during service. ordrng 2 WPW10250160 (Clips)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78746
David S
Job Details: 12/16/2022
"Arrived on site for fridge not longer cooling. I inspected the unit and work area. I found the freezer not freezing and the fridge was warm. I gained access to the freezer evaporator and found an ice ball on the cap tube of the evaporator. Indicating the evaporator is leaking refrigerant, the unit will need a sealed system repair. The unit is still covered under a sealed system warranty. I am ordering the evaporator, compressor, uv dryer and access valve. The office will reschedule when we have an eta on the parts. The customer paid the diagnostics fee with credit card. ordrng 1 W10836706 (Evaporator) and 1 W11209866 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78736
Luis
Job Details: 12/16/2022
"Arrived on site for noise complaint. Diagnosed noise from compressor,ordering a new compressor; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Pflugerville, TX 78660
David Z
Job Details: 12/16/2022
Arrived on site to install new igniter clip to resolve non functioning burner. Inspected part and found the incorrect part was sent from distro. Interior bag was an incorrect part. Reordering the necessary igniter clip / spring. Request that the part be opened and examined to confirm it is a small igniter clip before scheduling. Office to schedule once part has been examined and confirmed. ; ordrng 2 8286863 (Igniter Clip
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Pflugerville, TX 78660
David Z
Job Details: 12/16/2022
"Arrived on site to follow up on refrigerator that had still not resumed cooling / had a hanging freezer light. Attached new housing, but bulb broke coming out. Ordering a new bulb and lens to resolve the light issue. When I checked the unit, there was no airflow in the RC. FC had ice back on the evap cover. I could not get the evap fan to turn on, which was the root of the icing issues in the FC, and lack of cool in the RC. Ordering a new fan, grommets, and control to resolve the issues with cooling, and this should fully resolve. Office to schedule when we have all parts. ; ordrng 1 WPW10313918 (Lens) and 1 W10914194 (Bulb) and 1 WPW10464673 (Fan Motor) and 2 WP2264462 (Fan grommet)s and 1 W11087463 (Damper Control) and 1 WP2163777 (Fan Blade) and 1 W11035836 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR36IGX00
Near Leander, TX 78641
Gerry C
Job Details: 12/16/2022
"Arrived to inspect door closing issue. I found the chassis was in a state of twist and I set it to allow the weight of the unit to set the cabinet back to square, which may take several days. The door had several outer panel adjusters broken and the mounting hardware for the panel requires replacement due to over tightening. The lower hinge will require replacement and the door is too heavy to be held in place by one tech. Office to schedule return service for two hours and with a helper tech. GCO. No leaks observed during service. ; ordrng 4 W11235097 (Panel Adjuster HZ)s and 4 W11235098 (Panel Adjuster, VT)s and 12 W11302041 (Screw)s and 1 2hours (2 hour service) and 1 2ndtech (Helper tech) and 1 GCO (GCO)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78757
David S
Job Details: 12/16/2022
Arrived on site for dishwasher not cleaning dishes. I found the spray arms clogged with debris. I found the unit not activating the wash pump in diagnostics but will activate in normal wash. I am ordering the spray arms and the control. ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10498900 (Upper spray arm) and 1 W11087226 (Control)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Leander, TX 78641
Maurice R
Job Details: 12/16/2022
Arrived onsite for washer not completing a cycle. On inspection during diagnostics mode it tried to go into agitate and there was a low humming noise. Flipped unit up and there was oil all over the floor. The capacitor had a hole on the side right by the clamp. Had a good used capacitor on the truck and installed it. Ran the unit in diagnostics mode in it completed the diagnostics cycle. Ordering new capacitor W11428524;
We serviced a
JENN-AIR RANGE
Model JDRP636HL01
Near Austin, TX 78732
Vincent
Job Details: 12/16/2022
"Arrived on site for range, inspected unit and work area. Customer complaint was left front burner head not igniting correctly. I tested unit and found that the igniter was not properly igniting, I tired adjusting it and did not work. I will order the igniter and reschedule. ; ordrng 1 W11573760 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78733
David S
Job Details: 12/16/2022
"Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer showed me a video of the unit. You could see the tub off balance. I spun the tub by hand and found the tub would have more resistance on different parts of the rotation. I also found the tub not spinning evenly when in a spin. I am ordering a tub for replacement, 2 man and 2 hour. The office will reschedule when we have eta on the part.; ordrng 1 W11460604 (Tub) and 1 2man (2 man) and 1 2hours (2 hours)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78744
Joe Z
Job Details: 12/16/2022
Arrived onsite for RC not cooling . Upon arrival inspected unit and found evaporator encased with ice. Ran diagnostics and got 1-S shorted thermostat (closed). Ran forced defrost long cycle to test heater. After several minutes found that the heater is not energizing. Need to order heater and return with prescreened parts. Advised customer to thaw unit out at least 24 hours prior to our return. Advised to run towels on floor around the unit ; ordrng 1 WP12729128 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Andice, TX 78628
Maurice R
Job Details: 12/16/2022
Arrived onsite for icemaker not working. On inspection found the icemaker was stuck upside down. Installed a new icemaker and called harvest mode and it got stuck upside down. I was pointed to check the wiring on the bottom of the door. I found that the wires were broke. Ordering a new FC door. LW11202405 no water leaks detected during service. ; ordrng 1 LW11202405 (FC door)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ0
Near Cedar Park, TX 78613
Gerry C
Job Details: 12/16/2022
"WFG525S0JZ0 Arrived to inspect bake issue. I found the unit would cycle off the bake at about 170?F and I removed and replaced the igniter after verifying all connects were correct. The issue was still present and further testing revealed the unit would ignite the bake for about a minute and then switch to broil for about half the time and then back to bake. This action was erratic and it would ether stop at this point with bake still showing in the DRO, or try ignition a few more times and then stall out. I verified the main control was sending line VAC to either the bake or broil section of the ignition control and isolated the issue to the main control. I found two of the burner plate screws W11233072 damaged and they will need to be installed upon return as well. Office to re-order the main control p/n W11159621 and contact the customer to arrange return service. No gas leaks detected during service.; ordrng 1 W11159621 (Main Control) and 2 W11233072 (Screw)s"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Killeen, TX 76542
Jonathan M
Job Details: 12/16/2022
Arrived on site for a refrigerator that is not cooling and is building up ice in the freezer section. Inspected unit and work area. Confirm the customers complaint and found a massive ice block in the back of the freezer. Ran the unit through diagnostics and found the defrost sensor open. Was able to force the unit through the process Indicating a good heater. Ordering the control and user interface and will return with the thermistor. The office will need to contact the customer about a return date due to an out of stock and PSP item. The customer is aware that they will need to defrost their unit in advance of the service.; ordrng 1 W11558182 (Control) and 1 W11518204 (U.i)
We serviced a
MAYTAG WASHER
Model MDB8989SHZ
Near Austin, TX 78736
Matthew
Job Details: 12/16/2022
"Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival inspected unit. Found stored error codes 2/1, 6/4, 7/1, . Wash motor was not energizing. Was progessing through testing. Replaced wash motor. Tested unit and no changes. Removed panel and verified voltage. Tested float switch per code. Ran unit again and wash motor now engaged. Reassembled to test. Found again, wash motor not engaging. Possibly intermittent at control. Ordering control and harness. Reorder sump and motor assembly. ordrng 1 W11225084 (Control) and 1 W10834759 (Wire harness) and 1 WPW10591570 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78735
Matthew
Job Details: 12/16/2022
"Arrived onsite for refrigerator making noise, plastic on door and doors not level. Upon arrival inspected unit. Removed plastic and leveled floors. Customer stated noise happens when ice dispenser is used. Tested dispenser and was fine. Ran ice maker harvest and was fine. Ran ice tray fill and customer stated that was the noise. Valve is slightly louder that normal. Ordering valves for replacement. Freezer door will need to be re-leveled after installation. ordrng 1 W11512399 (Inlet valve) and 1 WPW10341320 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78728
Cliff
Job Details: 12/16/2022
Arrived on site to perform sealed system repair for refrigerator. Upon inspecting unit found oil around thermistor clip on rc evap indicating refrigerant leak in evaporator. Evap and compressor will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 WPW10643261 (Rc Evap) and 1 2hours (2 hours)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78734
Scott
Job Details: 12/16/2022
"Managed to get lid open found warranty company dispatched wrong mod &ser . Reach out to office was told to stop and inform customer they have to contact warranty company. No diagnostics was done . But did find stator bolt had worked itself out and was laying on ground . Unit is complete dead ,outlet had power . Broke lid lock assy to get unit opened and may be leaking from valves . Found oil on cabinet from gear case . ; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Georgetown, TX 78628
Lou
Job Details: 12/16/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and never felt any heat. I disassembled the unit and found the element coils were burnt. I tested the cutoff, thermostat and fuse and all were good. I removed and replaced the element and cleaned the unit and reassembled. Tested the unit and it is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX00
Near Austin, TX 78732
Vincent
Job Details: 12/16/2022
"Arrived on site for Freestanding icemachine. Inspected unit and work area. Customer complaint was unit making to much ice. Tested the ice bin thermistor and it was reading 6.5 ohms which also means is out of range. Replaced thermistor and unit is now operating as designed. Job completed
We serviced a
KITCHENAID DISHWASHER
Model Kdte104ess1
Near Austin, TX 78750
Cliff
Job Details: 12/16/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump diverted failed and replaced pump assembly. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78747
Matthew
Job Details: 12/16/2022
Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Ran cycle and found motor would only hum but not energize. Inspected underneath unit and found failed capacitor.. Replaced capacitor and tested. Unit is now functioning properly. Job complete .
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Austin, TX 78738
Scott
Job Details: 12/16/2022
Arrived on site for washer not washing and making a lot of noise . Found collar on slider has slipped out of position . Replaced slider . Ran diagnostics all checked normal. No water leaks detected at time of service. Did advise that unit will need a gearcase in near future .
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Austin, TX 78750
Cliff
Job Details: 12/16/2022
Arrived on site to replace previously ordered parts for oven. Found insulation caught on motor shaft causing issue. Removed excess insulation and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near The Hills, TX 78738
Scott
Job Details: 12/16/2022
"Arrived on site for dead washer ,prior to failure customer had smoke coming out of control before it died . Found drain pump had shorted out and took out control . Called safety and reported findings . Replaced control and drain pump . Ran diagnostics . All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Lakeway, TX 78734
Scott
Job Details: 12/16/2022
"Arrived on site for water leaking into washer . Found one of the cold valves has a slow leak . Replaced cold valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25LFXGW00
Near New Braunfels, TX 78130
Luis
Job Details: 12/16/2022
"Arrived on site for refrigerator tripping breaker. Reset breaker powered unit on,unit not running,advanced timer compressor powered on,let unit run advanced timer unit shut off as if going through a defrost cycle,advanced timer to power on compressor took along time to power on diagnosed a weak compressor customer will monitor unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
David Z
Job Details: 12/16/2022
"Arrived on site to diagnose dishwasher that was leaking while in use. Examined unit and found hard water deposits on the inverter as the source of the leak. Replaced sump and motor and ran unit. Confirmed proper function and no further leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78741
Joe Z
Job Details: 12/16/2022
Arrived onsite to install previously ordered parts. Replaced FC module and unit operates as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
Gerry C
Job Details: 12/16/2022
"Arrived to inspect standing water. I had already serviced the disposal that was plugged and suspected the standing water in the unit was due to that event. The drain pump worked as designed and the quite high water drained out fully. I ran the unit through service test mode to flush it and cleared the drain error code. Service mode removed the debris and not further errors were generated. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW01
Near Driftwood, TX 78619
Kevin
Job Details: 12/16/2022
"Arrived on site and found door hinges deteriorating, After replacing door is working properly, job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/16/2022
"Arrived on site and inspected washer and found gear case has failed and is leaking oil.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fort Hood, TX 76544
Jonathan M
Job Details: 12/16/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Checked voltage to the unit and found proper voltage and polarity. Disassemble the unit and checked all heating components. Found the element open. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78748
Leonardo
Job Details: 12/16/2022
Arrived on site to test unit for unit not washing. Test unit and found unit not getting water. Found glass stuck under float. Removed glass test unit and unit still not getting water. Test unit and found water turned off to the unit. Turned water on test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Austin, TX 78757
David S
Job Details: 12/16/2022
"Arrived on site install previous diagnosed parts. I gained access to and replaced the UI. I gained access to the freezer evaporator and cleared all frost buildup, and replaced the assembly. I reassembled the unit and test it. It is now working as designed. The customer paid remaining balance with credit card. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB1100AWB
Near Austin, TX 78734
Vincent
Job Details: 12/16/2022
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was door would slam to the floor. Found the cable for the springs where broken. Unit is now operating as designed. No leaks where observed during service. Job completed
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX00
Near Austin, TX 78732
Vincent
Job Details: 12/16/2022
"Arrived on site for Freestanding icemachine. Inspected unit and work area. Customer complaint was unit making to much ice. Tested the ice bin thermistor and it was reading 6.5 ohms which also means is out of range. Replaced thermistor and unit is now operating as designed. Job completed
We serviced a
KITCHENAID OVEN
Model KEBC208KSS0
Near Austin, TX 78746
David S
Job Details: 12/16/2022
"Arrived on site for kitchen aide double oven showing pf. I inspected the unit and work area. I found nothing on the display. I hit the start button and the unit came on. I pulled the unit and tested voltage. I found both line 1 and line 2 had good voltage. I found the connections on the control board loose. I removed them cleaned the connections and made sure they were properly attached. I ran a bake cycle and found no fluctuation in the voltage. I reset the time on the control. I noticed the clock is set to auto hid. I changed it out of that setting, I found the setting not sticking and the unit clock kept turning off. Indicating an issue with the control.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to inspect range oven with streaks. Upon further inspection, the customer pointed out streaks in the metal on the control panel (photo). After looking at the control panel and the tile in the backsplash behind the unit, I found the streaks are actually the light reflecting off of the tile onto the control panel. I demonstrated to the customer by placing my black towel on the tile and the glare went away. When I removed my towel, the streaks were back. Customer advised that their inspector found the oven to be 25 degrees to cold and the builder calibrated the unit 25 degrees. I recalibrated the unit back to 0 and tested using my multimeter and thermal coupler. I found that at 350 degrees at preheat, the unit is right on with my multimeter as it read 352 degrees. I advised the customer of my findings. No repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
KENMORE WASHER
Model 110.269245
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2022
"Arrived on site to inspect washer that stopped mid-cycle and failed to drain out. Upon further inspection, I attempted to test the unit and it failed. I found the tube full of water. Tilted the control back back and inspected the lid switch and found it had shorted out.. I removed and replaced the switch and had to adjust the connector due to the L1 connector melting (photo). Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE RANGE
Model CGY366SEL1SS
Near Lampasas, TX 76550
Tyler
Job Details: 12/16/2022
David on site for range taking too long to preheat. Upon arrival confirm complaint and after further testing found the oven ignitor getting 120 V but not turning on organized and gas. I made repairs and reassembled and tested unit and found oven igniting and heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVQ01
Near Buda, TX 78610
Luis
Job Details: 12/16/2022
"Arrived on site. Customer described issue with cooling and from description sounds like unit is not always running through a self defrost,diagnosed control issue,replaced main control. Powered unit on compressor and fans powered on. used 1 WPW10503278 (Control) from stock"
We serviced a
WHIRLPOOL WASHER
Model Wfw75hefw0
Near Austin, TX 78738
Kevin
Job Details: 12/16/2022
"Arrived on site and inspected washer and found control panel will power off a few seconds after powering on. Entered diagnostic cycle successfully and found saved error codes for Overflow, long drain, lid latch and water level system error. Washer completed diagnostic cycle properly, now washer control panel stays active and will allow a cycle to start. Recommend it to homeowner that a machine cleaner be used to remove any access so they may have caused error codes.
We serviced a
WHIRLPOOL DRYER
Model MED6630HW1
Near Spicewood, TX 78669
Kevin
Job Details: 12/16/2022
"Arrived on site and found dryer is stacked in a cabinet and flexible vent hose is being crushed behind it. dryer is not heating found element has failed and airflow is restricted. After replacing dryer is heating properly, recommended that it not be used until vent to the exterior is cleared by a service.
We serviced a
LG DRYER
Model DLG3744W
Near Spicewood, TX 78669
Kevin
Job Details: 12/16/2022
"Arrived on site and inspected dryer and found it is not heating and it is very noisy while running. Disassembled dryer and found to support wheels have failed and igniter is burnt out.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78739
Scott
Job Details: 12/15/2022
"Arrived on site for washer making squealing noise . Found oil leaking and covering belt guard . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
David S
Job Details: 12/15/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the pantry UI not responding. I opened the pantry UI and found it corroded and the wiring damaged. I gained access to the hv control and tested the temperature sensors. I found the fresh food section evaporator sensor is not reading properly. The pantry UI is one of 3 controls that determine defrost in the unit and with it being out and the fresh food sensor being out the unit cannot go through defrost. In order to fix the unit the door, pantry UI and rc evaporator thermistor need to be replaced.
We serviced a
KENMORE WASHER
Model 110.2513241
Near Austin, TX 78748
David S
Job Details: 12/15/2022
"Arrived on site for washing machine slowly leaking water into the tub. I inspected the unit and work area. I gained access to the inlet valve and tested for voltage. I found no voltage leaking to the inlet valve. I installed a new inlet valve, reassembled the unit and tested it. It is now working as designed with no water leaks at this time Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Austin, TX 78736
David S
Job Details: 12/15/2022
Arrived on site for top load washing machine not draining. I inspected the unit and found it full of water. I removed the water from the basket and gained access to the drain pump. I found the impeller shaft is broken not allowing the impeller to move. I installed the new drain pump and tested the unit. It is now working as designed.
We serviced a
KENMORE WASHER
Model 796.4117221
Near Taylor, TX 76574
David Z
Job Details: 12/15/2022
"Arrived on site to diagnose washer that is dripping water when not I'm use. Checked valves by removing hoses on them. Found the center cold valve is the one dripping, causing the failure. Replaced valve and tested. Verified all working as designed with no visible water leaks. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2434PF0A
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/15/2022
Arrived on site for dishwasher or draining. Upon arrival confirmed issue and found no errors but found drain motor failing during tests. i installed and tested new drain motor. Found unit working as designed with no leaks. Call complete
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/15/2022
Arrived on site for refrigerator building up ice around fc door and shelves and making a noise. Upon arrival confirmed issue. Found cause of failure was u it not being lvl and leading to mullion divider between rc doors wasnt seated in position due to issue. Showed customer how to lvl fridge and doors sealing as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU01
Near Georgetown, TX 78626
Gerry C
Job Details: 12/15/2022
"Upon arrival the unit was flashing F28. I found the strainer completely full of debris and after removing, was able to drain the unit via jump cord. I inspected the MCU for any visible damage and finding none, reassembled it and tested. The unit had F28 and F21 stored and then entered the service mode test. The unit filled and tumbled, noting an excessive amount of sudsing, likely due to over-detergenting. I allowed the unit to run through three additional service mode tests and all passed. No leaks observed during service.
We serviced a
KENMORE REFRIGERATOR
Model 795.7204311
Near Austin, TX 78702
Wesley
Job Details: 12/15/2022
"Arrived onsite and tested unit for no water supply and found water is now working but icemaker had been turned off. Turned ice maker back on and it cycled. Discussed with customer. Decided to wait and see due to restored water function. In event of repeat failure, send icemaker and valve.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Round Rock, TX 78681
Gerry C
Job Details: 12/15/2022
"Arrived to inspect code. I entered service test mode and found F3E1, F9E1, F5E2 and F8E3 appeared and the unit went into flood stage and ran the drain pump for an extended period. Test mode cycle revealed no excessive detergent and passed. I performed a physical test of the water level sensor harness and found it showed perfect continuity through movement and stress tests. I replaced the water level sensor and tested the unit. Operational test good, no leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Burnet, TX 78611
Maurice R
Job Details: 12/15/2022
Arrived onsite for washer with LF error. With speak with the customer she said that she was issue with her water filter and sediment. I pulled the hose off the back of the unit and found them full of sand. Clean them out and reinstalled them and test unit. The error went away and the unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Burnet, TX 78611
Maurice R
Job Details: 12/15/2022
Arrived onsite for ice maker and water not working. On inspection found the supply line to the water inlet valve was kinked. Customer had a new line installed and tested the line. Unit is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnet, TX 78611
Maurice R
Job Details: 12/15/2022
Arrived onsite for washer making a noise. On inspection found oil all over the bottom of the unit.