Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Danny - Seguin, TX
job well done
Lynda - Meadowlakes, TX
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Very Polite and Professional
Eliseo - San Marcos, TX
Very Professional and an expert at his job. Thank you.
Delfina - Buda, TX
Robert The serviceman was thorough, taking time to explain how he determined the problem. The machine is fine. The problem is an obstructed vent.
Bill - New Braunfels, TX
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Missy1 - Austin, TX
Superb polite service
Sharyn - New Braunfels, TX
Initially I was afraid my fridge had a serious problem but the diagnostic ability of Diego made the problem go away.
Francisco - Bastrop, TX
I personally thought that was the best services I received
Belva Barrington - Belton, TX
He came in and knew exactly what to do to fix my dishwasher. He said anything can be fixed and I added that the impossible takes just a little bit longer. I highly recommended him to two of my friends already.
Great, friendly, helpful service!
James - Austin, TX
Joseph was super helpful and knew exactly what to do; great work! He was also very helpful with advice to avoid future problems.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Bennie - Belton, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Kathy - Belton, TX
So glad to have a working washer now!
Joanie - Austin, TX
Easy from beginning to end
On time. Excellent service.
Victor - Dripping Springs, TX
Tech was knowledgeable, answered all of my questions. Had part with him, great. Fixed washer right.
Fast and accurate
Jo - Austin, TX
He really knew what he was doing
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Christopher - Austin, TX
They were great and prompt and extremely friendly
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
Professional and Excellent Service
Denise - Cedar Park, TX
Great communication before arrival. Arrived on time. Came in and went right to work. Very honest feedback, gave us options and provided instructions on how to adjust stove settings within the option menu. Highly recommend.
Theresa - Georgetown, TX
James - New Braunfels, TX
Arthur - Round Rock, TX
Mary - Manor, TX
Tech Joseph was great. Very informed, thorough & prompt
Yan - Austin, TX
great service and very knowledgeable and found issue quickly and fixed it very quickly
Racheal - New Braunfels, TX
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He really knows his stuff and is awesome at explaining what is going on with the repair. Very friendly and polite. Smart guy!
Arman - Austin, TX
Tyler was very helpful, explained everything very well and was friendly and courteous.
Cynthia - Round Rock, TX
Fast, knowledgeable, friendly.
Great service! Fast and easy!
Jennifer - Buda, TX
Brandon did a great job. Timely, super fast. Made the appt easy. Would call again for future repairs.
Great attitude and very helpful
Nick - Buda, TX
Our service tech (don't be mad I can't remember his name :)) was amazing and friendly. He knew his job and was in and out quickly with a perfect repair.
Gas Range service
Eric - Hutto, TX
Jonathan was super knowledgeable and very polite, he was able to find the problem fast. Appliance express is fortunate to have a great person on their staff.
Tiffany - Austin, TX
Lou was friendly and professional. He arrived on time, completed the job in a timely manner, and put everything back in its place. My repair was covered under warranty, so I can’t speak to price.
Terrific Technician and Service
Brody - Del Valle, TX
Joseph was friendly, called me to better narrow his time of arrival, walked me through his repair process (since I asked), and taught me more about the dishwasher. Yes, he easily repaired it as well. Terrific experience.
Cheryl - Georgetown, TX
The service person was neat, personable and knowledgeable. There were a few issues as an error n the serial number delayed a repair so a part could be obtained. I was rescheduled quickly and the repair was completed in a timely manner.
Really good service
Pamela - Austin, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Allison - Austin, TX
Kevin was on time, couterous and quick!
good friendly service
Michael - Austin, TX
A successful outcome was achieved
Ron - Round Rock, TX
The tech wasn't able to fix the refrigerator because the refrigerator didn't make the noise as I recorded for him to listen to. The noise is coming from the back of the refrigerator. However the noise returned this past weekend.
Ann - Taylor, TX
Only thing he could have done better was to check the condensation pan
Ben - Georgetown, TX
Victor - Austin, TX
Kevin B. was awesome! He was extremely friendly and knowledgeable, and he patiently answered all of my (many) questions. While he was working on my dishwasher, he also gave me helpful tips on using my other Whirlpool appliances. When Kevin came the first time, the washer motor he replaced had a leaky seal. He notified me, ordered a new part, and then returned to install it. The leak was under the dishwasher, and I would have never seen it. I’m so glad Kevin noticed it and went through the effort of making sure it was properly repaired. Now, my dishwasher is working very well, and I’m extremely satisfied. Also, the people I spoke to on the phone to schedule and confirm my appointments were very pleasant to speak to. There is also an automated phone system that provides an arrival window with plenty of notice. Based on this experience, I would not hesitate at all to recommend Appliance Express to anyone else.
Prompt, polite and knowledgeable serviceman
Kathy - Spicewood, TX
Appliance Express showed up when they said they would, diagnosed the problem, fixed it and were gone within 15 minutes. Repairman was professional and courteous.
Cathy - Austin, TX
All of your repair men smoke and smell like smoke. All of your repair men are very nice, but they have no idea what they are doing. I’m very unimpressed. Please feel free to call me for further explanation.
Christy - Florence, TX
very courteous and efficient
Michael - Pflugerville, TX
Super efficient and helpful
Cassandre - Austin, TX
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Moxley - New Braunfels, TX
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Above and Beyond
Therese Greene - Georgetown, TX
Jonathan Short went above and beyond the small repair we needed on our new gas stovetop. We had recently moved in a brand new house and he took the time to explain features of the dishwasher, oven and stovetop that I was unfamiliar with. I learned quite a bit and really appreciate him taking the extra time.
Natalie - Bastrop, TX
Friendly and knowledgeable
He was very smart and nice
Tess - Austin, TX
Professional, friendly service
William - Georgetown, TX
This was a warranty service and was perfectly executed. The repairman was on time, clean, friendly, and fixed the problem in the single visit.
A great job
Eduardo - Austin, TX
Joseph was very professional and courteous in resolving the issue with our range. He is customer service oriented and is a attentive to the needs of the customer.
Sam - Wimberley, TX
Very professional and knowledgeable
Robert - Horseshoe Bay, TX
Nicholas - Copperas Cove, TX
Technician was respectful, courteous, most pleasant, and thoroughly explained everything he did! He was well versed in his job and seemed to have much pride in performing to his utmost!
Newly 54 - Austin, TX
Technician was great. Analyzed the problem, installed a new circuit board and fixed.
Debbie - Georgetown, TX
Great experience! Great service!
Arlene - Austin, TX
Paul is awesome, very respectful and honest. Had Cliff previously and did not receive a survey for him. He is below average in my opinion. I will not have him back to repair any of my kitchenaid appliances.
Thomas - Temple, TX
I wasn't sure I would have my oven repaired to cook for Thanksgiving. The Service Technician made it happen & my family was Grateful.
John - Georgetown, TX
Tyler is very professional, got problem solved quickly, also came early as planned
Don - New Braunfels, TX
Michael - Little River-Academy, TX
Really great service
Bhaveshkumar - Cedar Park, TX
It was really great
Bryan - Austin, TX
Prompt, clean, friendly, knowledgeable, and thorough. I would use them again. Paul was great.
Lois - Meadowlakes, TX
would have your service in the future even if I didn't have an extended warranty.....
Fabio - Manor, TX
Kelly - Dale, TX
Great Mr. Fixit
Olga - Austin, TX
Fixed 20 yr. old JennAir oven. Wonderful. Nice guy easy to work with.
Builder with many service request
Duane - Liberty Hill, TX
Great service and honest friendly techs!
John - Seguin, TX
Diego was very knowledgeable and made a frustrating situation (our new fridge had a major issue right before Thanksgiving) a lot more tolerable. The communication was really good and Diego was very prompt on both appointments. Truly a pleasure to deal with! You should give him a raise and/or promotion!
Excellent Service, Quickly Diagnosed/Repaired
Charles - Pflugerville, TX
Fantastic, happy to recommend.
Great service again!
Courtney - Georgetown, TX
Wanda - Spicewood, TX
Great employee. Very professional, always polite
Charles B - Georgetown, TX
Jerry was outstanding! The service from this company is all around the best.
MW Warranty Repair #2
Edgar - Dripping Springs, TX
Dwayne - Austin, TX
Zanna - Killeen, TX
Our Technician, Arthur Book did an outstanding job. He was on time, polite, kind, cheerful, helpful and very knowledgeable. He repaired our Whirlpool Refrigerator/Freezer fast. He corrected other things that needed attention as well. It wasn’t a surprise, because it turned out that Arthur was the one that repaired our Whirlpool Range Oven in the past. I definitely want Arthur and Appliance Express to handle all of my future appliance repairs. A+++++ Thank you.
Terry - Leander, TX
fast, friendly and fixed correctly
William - Georgetown, TX
Very knowledgeable and extremely helpful.
Leah - New Braunfels, TX
Our technician was awesome. The pricing was horrible, had I known having someone come out and not fix anything was going to cost over $100 I would have fixed it myself. Then having to basically pay $220 for a $20 part that literally took less than 5 minutes to install was utterly ridiculous! The technician was really good and very apologetic about prices. If it hadn't been for his attitude I would have sent him away and not paid a dime.
Francisco - New Braunfels, TX
Kingdom - Cedar Park, TX
Always on schedule
Dorothy - Taylor, TX
Jerry repaired my washer quickly and also provided important information regarding the amount of detergent I should use.
Great Friendly service
Antonio - San Marcos, TX
Very knowledgeable, and very careful..
Claribel - Killeen, TX
I thanks for his services and his good knowledge! Awesome !
Diego was awesome!
Ed - Canyon Lake, TX
Sylvia - Cedar Park, TX
Lou came out and after trying different things - figured out the problem
Gladys - Austin, TX
washing machine still not fixed
Kathy - Austin, TX
We have called and had our washing machine fixed so many times and it is never fixed. Same problem- no spin and drain. Replaced about every electronic part. the actual experience of scheduling is fine but the washing machine is still not fixed
Al - Horseshoe Bay, TX
Thomas did a quick and efficient job of diagnosing and fixing the problem with our new KitchenAid Ice Maker.
AG - Austin, TX
Quick and knowledgeable!
Nicole - Austin, TX
Paul fixed our dishwasher and we are so greatful! He worked with my busy schedule and was timely! I appreciate all his great work! Thanks!
Heather - Manor, TX
Our washing machine is once again not working, less than 24 hours after it was fixed. Unacceptable
Cathy - Austin, TX
Thorough and professional
Sheryl - Austin, TX
Paul did a good job analyzing our oven problem, explaining it well to us, and fixing it.
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Robert - Anderson Mill West, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
On time and super quick analysis
William - Austin, TX
Cliff did a great job. He had the right part in his hand when he walked in the door.
best experience I've had with repair service
Renee - Cedar Creek, TX
on time, polite and friendly, knowledgeable, solved problem quickly
Michele - Austin, TX
Luis did a fabulous job. He diagnosed the problem quickly and fixed it right away. He was very personable and explained what he was doing and why. Great employee to have!
Quick and Easy
Charles - Austin, TX
Great Meticulous Service
Brenda - Austin, TX
The repair representative was on time and very focused on repairing my oven. He was neat and wore booties in my house. Thanks!
Tech walked away and never resolved the issue
James - Round Rock, TX
Aweful service. Tech ignored my wife. Told her there was no issue with the 3 beeps. Even though there is. He called someone they said it was a board but when he learned the cost he told her American Home shield would not cove if he could not verify. Well it made the beeps but he said that was normal. Our dryer NEVER beeps on start up. WE ARE VERY DISAPPOINTED.
Pam - Georgetown, TX
Great Service, extremely knowledgeable
George - Austin, TX
Technicians were professional, prompt, diagnosed the problem quickly.
Jeff - Killeen, TX
Knowledgeable and professional technician
Judy - Canyon Lake, TX
Our refrigerator was leaking and the technician instantly knew what the problem was (and it wasn't anything we could have resolved ourselves by reading the Troubleshooting Section of the owner's manual!). He quickly made the repair all the while being careful with drawers and food items he had to remove. And, once the job was completed, he cleaned up the work area. We found Diego to be very knowledgeable, courteous and professional!
John - New Braunfels, TX
He was on time and professional. He helped me fix the issues.
Deborah - Wimberley, TX
Misty - Austin, TX
Robert was able to quickly diagnose an issue that 3 other technicians had been unable to find. His ability and willingness to take the few minutes that it took to find that issue is greatly appreciated and may have prevented an emergency situation from occurring due to a gas leak.
Detailed and thorough
Rama - Austin, TX
Thorough at work and detailed explanation about the issue.
Brian - Georgetown, TX
Tommy was punctual and professional and pleasant. All good!!
Ej - Horseshoe Bay, TX
Roxana - Smithville, TX
Great service , tank's
Sonia - Austin, TX
awesome service rep
Caleb - Leander, TX
lou was very professional and helpfull he explained everything completely and answered all of my questions. I will be requesting him for all of my repairs in the future!
Although it took a week and a half to get an appointment, Kevin came when specified
Ralph - Austin, TX
Kevin did good job
Knowledgeable and Experienced
Trusan - Killeen, TX
He explained everything we needed to know about our refrigerator. Thanks....
Jerry - Georgetown, TX
Covered by warranty, awesome service
Haley - Killeen, TX
Al was super courteous, friendly, informational, and quick. He even came back by when he had a bad feeling about something, figured it out and was back out with the correct part the next morning to fix it.
Quick and Easy!
Jennifer - Austin, TX
Lou was great! Fixed the problem very quickly.
Amy - The Hills, TX
Gau - Pflugerville, TX
Gwen - Georgetown, TX
So glad to have these great guys come out and fix my dishwasher! Quick, friendly and done in a flash! Thanks guys!!
Julio - Pflugerville, TX
Frances - Austin, TX
Great customer service
Heather - Elgin, TX
These guys were quick, professional and knowledgeable
Joseph was great!
Mitchell - Bastrop, TX
Joseph was Great. He was extremely knowledgeable and really cares about his customers.
Great follow up service
Marjorie - Austin, TX
Luis mentioned to me that there might be an additional problem with my older fridge and what to look for and when. When it occurred, he came right out and brought with him the parts I needed.
Fixed in timely manner.
Jayesh - Austin, TX
Fixed Ice Maker
Ken - Austin, TX
I called in the early afternoon and a serviceman arrived in a few hours. The repair was quick as the filter malfunctioned (first time) and the ice maker is now working well. The charge was the base charge for the first visit and he completed the diagnostics in less than 30 minutes.
Jayant - Austin, TX
George - Austin, TX
He is a great repair man and knows exactly what is wrong and does a fantastic job and great personality. He is a real asset to your company.
Larry - New Braunfels, TX
Technician was very professional.
Connie - Lakeway, TX
I will request that Brandon make my next Service Calls.
Katherine - Killeen, TX
Bernard - Austin, TX
Clif was outstanding! Very helpful, clearly explained things.
Great Service!! Super Friendly!!
Justin - Buda, TX
Will use again!!
Service was great, friendly, courteous, and on time
Joe - Horseshoe Bay, TX
Service was great, friendly, courteous, and on time. Always been the same way with appliance express which we so appreciate! Joe rowland
Lois - Lakeway, TX
Fast and Efficient
Nick - Austin, TX
Tyler was prompt, knowledgeable, and even had the part I needed in the truck, which made for a quick fix that had my fridge good as new.
Charles - Austin, TX
They were easy to deal with. I appreciate the scheduling updates. Scott arrived on time, was polite and put things back the way he found them. The shoe booties were a nice touch.
Thorough and thoughtful
Janet - Austin, TX
Kevin did a great job in figuring out what was wrong with my dryer. He was thorough and thoughtful. Thank you!
Bhaveshkumar - Cedar Park, TX
It was great!
Lindsay - Cedar Park, TX
Technician did a thorough job and made sure everything was working properly before leaving. Only issue was it took a while to get the appointment and then required a 2nd visit for a part.
Knowledgeable and Great Service
James - Briarcliff, TX
The technician was very knowledgeable and polite. He answered all our questions.
Awesome James is #1
David - Georgetown, TX
Great service!! Everyone kept me posted before & throughout the apptm, and on a holiday weekend! Unexpected but so appreciated!
Mary - Belton, TX
Al did an exceptional job in diagnosing & repairing my washer. He was Professional in getting the job completed in a timely manner.
great service, day before holiday
Donna - Robinson, TX
We received prompt service and a time frame that was fulfilled plus a courtesy call 30 min out. Very nice tech. Saved their brochure will use them next time I need service on an appliance.
Libbey - Kingsland, TX
The technician arrived as expected and was very professional.
Fast, Friendly Service
Shawna - New Braunfels, TX
Dana - Buda, TX
Leo was excellent, very knowledgeable about Whirlpool. Would definitely recommend him.
Fast and Easy
Edward - Spicewood, TX
Luis identified the problems quickly and made repairs efficiently.
Michael - Austin, TX
Ernest - Kyle, TX
Kevin was a great service tech
Tommy - Salado, TX
Shelly - New Braunfels, TX
Very good job
Pj - New Braunfels, TX
Latricia - Hutto, TX
very helpful, taught us a few thing
Michael - Georgetown, TX
Suzanne - Salado, TX
Al worked until all was repaired.
Daniel - Round Rock, TX
Art - Austin, TX
Cliff did a great job and was very professional.
Alan - Georgetown, TX
Gerry was very personable, knowledgeable, and skilled. We highly recommend him!
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Excellent service and promptness
Jason - Leander, TX
Great service and timeliness, not often does a technician arrive before their stated time frame. James is not only professional but also courteous.
Better than expected service
Andrew - Austin, TX
Technician showed up on the day of appointment as promised. Appreciate the convenience of receiving a heads-up phone call a few minutes prior to arrival to be able to adjust my schedule.
Anthony - Florence, TX
Seamless system for repairs and service!
tech knew his product so he made it look easy
Clifford - Georgetown, TX
Lou is a great tech very pleasing personality!
Fernando - Kyle, TX
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
Pat - The Hills, TX
Tyler Rocks !
Walter - Round Rock, TX
In my opinion Tyler is the best of Technicians you've sent to us. He is very professional, knowledgeable, and ensures that the customer is fully satisfied before leaving. He came back to finish / correct the work of a previous Tech, and he took his time to do the job right. I was very impressed with Tyler, Appliance has a great asset in him.
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit in the garage. I found FC evap motor on and the unit not cooling. I pulled the unit out and removed the back cover to find the condenser fan not operating. I attempted to turn the fan blades and the unit continued to fail. I unplugged the motor and tested voltage and got 124V. I found the compressor not operating and extremely hot. Tested amp draw and got 0amps. I unplugged the unit and removed the start device and it fell apart in my hand. I tested continuity to the compressor and it showed to be good. I replaced the start device and plugged the unit in and the compressor came on and the condenser fan started to operate but stopped. I found the condenser fan motor shaft was broken. I am ordering the condenser fan motor, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AS AM CALL OR LAST CALL due to unit being in the garage. No water connections to unit. ;
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for unit having power failure issues. Checked voltage from socket, was getting 120v. Found that power supply is the issue. But also let customer know that possibly the other controls may have issues as well. Customer wanted to go ahead and replace all 3 controls. Replaced all 3 controls. Tested unit. Unit test good.
OVEN WHIRLPOOL GW399LXUS06 Arrived on site to diagnose a range that will not bake. Tested unit and found failed bake igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived onsite to test unit for unit not washing, test unit, found broken sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time job complete."
FREEZER MAYTAG MZF34X16DW01 "Arrived on site and inspected a stand alone freezer not working.When I arrived the unit was working properly.Discovered the customer had an adapter on the plug behind the unit and had 2 freezers and one refrigerator plugged into the wall..All components of the unit work as designed.No parts needed.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker leaking water and tech lines recommendations, I removed and replaced the dual valve, UI, and installed a reducing valve at the back of the unit. Tested the unit for leaks and found none (photos). Tested the ice maker and water dispenser and both are operating as designed with no leaks. No leaks observed during service, job completed."
WASHER WHIRLPOOL MHW5500FC0 "Arrived on site to inspect washer for not pumping water out. Upon inspection found the drain not full of debris, found no water leaving unit. Replaced the pump and found the water draining correctly,Complete"
REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and found water line from valve to filter is pinched. Found damage to line has damaged o ring on valve as well unit will need both to repair. Office to schedule return services ; ordrng 1 W10772928 (tube-water)
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave turn table not turning. Aligned plate with driver, tested unit and unit turntable is functioning properly. Job complete"
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WOS31ES7JS00 "Arrived on site for unit shutting off randomly. Found unit hard wired and 5 mins into starting unit on preheat to 400 I saw smoke coming from wire nuts(took pic). Informed customer that was her issue. Wires were burnt together with wire nuts. Advised customer to get electrician to fix issue. Issue with unit was causing by wiring, need electrician to correct issue. Job complete."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site to align doors. Aligned doors also noticed one screw missing from top door hinge/bracket. Id like to get a screw to properly secure door and hinge properly.; ordrng 1 KRFF507HPS01 (SCREW)
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site to test unit for oven not igniting. Test unit and unit heating correctly. Turned oven on and off and unit ignited every time. Heated oven to 350 and oven heated correctly.
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was not working and that valve needed to be replaced. Replaced ice maker. Upon replacement of valve. Noticed that valve is not the correct valve for this unit. Took pic in quick pic. AHS to research further for correct replacement of valve. Office to reschedule ; O-emld tckt
REFRIGERATOR FRIGIDAIRE FRS26LF8CS0 "Arrived on site for water leaking. Found frozen drain causing water to leak from freezer,removed ice defrosted drain checked water flow through drain good."
DRYER WHIRLPOOL WED5620HW0 "Arrived On site to inspect dryer found on reading in the inlet thermistor out of range replaced thermistor and found a in range reading, checked for voltage to dryer and found 240 to unit, 120 to red/ground and 120 L1 to ground. Still not heating when calling, but when the cycle started the voltage dropped completely. Spoke with Susie. Ordering control and returning with motor. Office to reschedule ; ordrng 1 W11298841 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator thats not cooling properly again. Inspected unit and work area. Found freezer section covered in frost on the back wall. Removed evaporator cover and found evaporator completely frosted up. Tested continuity between the heater and found the heater had continuity. Spoke with SW and ran some diagnostics. Went to go check resistance at the control but unit had feet down and is in a tightly enclosed area. Could not raise feet to get onto rollers due to hinges being above the feet screws. Was advised to have the customer make the unit accessible and to order the UI and heater to make sure that we had all pertinent parts available for next visit.; ordrng 1 W10857624 (heater) and 1 W11130216 (cntrl-elec)
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is tripping the breaker. Found wiring short in junction box. Repaired wiring and tested unit. Found all is working properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL KSGG700ESS0 "Arrived onsite and installed the trim unit is now operating as designed Unit is now operating as designed. All checks good."
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the moisture sensor out of range, replaced moisture sensor and there was no change. ; ordrng 1 279838 (ELEMENT ) and 1 WPW10476828 (CONTROL )"
OVEN WHIRLPOOL KODE500EBS04 "Arrived on site to test unit for loud screech noise from fan when heating. Tested unit, both top and bottom, to 450 and could not replicate sound. Manually turned both cooling fans on low and high, still unable to replicate issue. Ran both convections fans, still not able to replicate issue. Informed customer if issue persists to take a video recording to better help identify issue in case next tech is also unable to replicate issue. No stored error codes. Showed customer sound is not currently present. Job complete."
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite for unit not washing after filling with water. Tested unit. Unit test good. No issues at this time. Tenant said that unit has been working with no issues. Said that the building has been experiencing power issues through out the building, but no issues to report at this time. Job complete"
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher arm not spraying. Upon arrival found error code F7E1 wash motor not running. Ran unit in diagnostics unit received water and would drain but sump would not push water. Ordering sump, office to reschedule.; ordrng 1 W11416362 (SUMP AND MOTOR)"
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher tripping breaker . Found element showing signs of failure ,omh readings were out of range on element and control . Replaced control and element . Re ran diagnostics, no error codes . Wash test passed . No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no cool. Removed deli drawer found evaporator incased in ice,per service pointer W11329116C will need to order cover an main control. Unit will need to be defrosted 24hrs before return visit. ; ordrng 1 W10889360 (COVER)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit not powering on. Looked at unit. Found that console was not responding. Flipped the breaker. Unit didnt respond still. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect freezer for broken tub, replaced tub and checked for any issues, no issues or hang ups found. Complete"
REFRIGERATOR MAYTAG MSS25C4MGZ03 Arrived onsite for the refrigerator ice bin has ice build up. During testing found that the flap on the ice door is sealing properly found that the door is causing the issue will need tor replace the freezer door. Ordering parts and office to schedule ; ordrng 1 LW11026429 (FREEZER DOOR)
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit for unit having a broken lid, test unit, confirmed lid broken due to normal wear and tear, replaced lid, unit working correctly, job complete."
RANGE WHIRLPOOL KSEG700ESS3 Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. When transferring panel parts the connector to the display control was detached from unit. Display control is not transferable. Will need to replace display control to complete job. Notified office and office will reschedule. ; ordrng 1 W11105615 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator top right hand hinge broken. Replaced top hinge and refrigerator door tested good complete
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not getting water. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and found new control defective. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906428 (cntrl-elec) and 1 WPW10195039 (float switch)
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found fresh food items frozen. Removed diffuser and cover. Installed new. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to install previously diagnosed parts. I installed the blower, interlock, microwave control, main control and console. After reinstalling the unit I noticed the microwave light would not come on I tested the heating function of the microwave and it is heating as designed. I also tested the ovens preheat and it heated as designed. I attempted to activate the microwave light via component activation and it started the blower instead of the light. ; O-emld tckt"
RANGE MAYTAG MER6600FW2 Arrived on site for front right burner only staying on all the time . Found burn marks on switch . Also found element failing as well . Replaced switch . Turning knob on new switch is very rough to turn . Ordering new switch and element . Call to:set return ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
DRYER WHIRLPOOL WED8000BW0 "Arrived onsite to test unit for unit overheating, test unit, could not duplicate issue, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator that is intermittently not dispensing water. Tested unit and found loose wiring connection for dispenser pad. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDM01
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and replaced adjusters diagnosed by previous technician. After replacement top rack is operating normally. No water leaks from directions at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator top ice maker intermittently over filling ice maker and causing water to drip down front of ice container. At time of service failure was not occurring. Customer had pictures of failure. Gained access to water supply to unit and tested incoming water pressure. Found at 50 psi. Performed diagnostics mode and cycled ice maker and fill. Failure did not occur. Called Whirlpool tech support and spoke with Bruce. He stated to replace UI and control. Found no ETA on control. Office to schedule appointment when ETA is available. (Sr#7728700211).; ordrng 1 W11224256 (CONTROL) and 1 W11387387 (UI/CONTROL)
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher not draining.Confirmed there was water inside the unit.Pressed the drain and pump came on and water began to drain, but the water stopped at the connection to the plumbing pipe.I removed the drain line from the sink and discovered a blockage of debris at the plumbing.I cleared the debris and drained the unit into my bucket and unit drained.I connected the hose back to the plumbing and unit drained water properly from the unit.No leaks detected at time of service.Customer satisfied.Job complete"
WASHER MAYTAG MVWB865GW0 "Arrived onsite and found unit not consistently switching between spin and agitate. Found gearcase leaking oil. Ordering gearcase, slider and clutch. Gearcase must be replaced. Advised customer on necessary repair. ; schdld next appmnt
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave not working . Found fuse blown and one of the cams pushed back on interlock . Repositioned cam and replaced fuse . Tested unit , heating normally ,vent fan lights working . Job complete ."
MICROWAVE AMANA AMV2307PFS4 "Arrived onsite for microwave F1E4 error. Upon arrival found damage to unit frame called tech line and spoke with Sterling.
WASHER MAYTAG MHW6630HC0 Arrived on site for wet clothes at end of cycle and rinse not working . Ran diagnostics and got long fills error code . Found water supply were on wrong valves . Switched hoses . All checked normal in both test washes . No water leaks detected at time of service. Job complete .
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install previous diagnosed parts. I gained access to the hood lamp socket and replaced with new. I gained access to the interlocks and replaced both with new. I found the connections loose. I tightened the connections down and reseated the connectors properly. I tested the unit with a cup of water and the unit heated with no issues. Job complete.
ICE MACHINE KITCHENAID KUIS18PNTB1 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found compressor activating. Measured amp draw to compressor and found leakage in sealed system. Will need to replace compressor, evaporator, filter drier and access valve.
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area, found no loop in drain line. Performed diagnostics mode, error F7-E2 heating element circuit had been interrupted. Monitored test cycle and measured amp draw to element. Found heater working. Found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor.Removed failed sump assembly and installed new. Added loop to drain line and added zip tie to secure. Performed diagnostics mode and monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
MICROWAVE JENN-AIR JMW2330WS01 Arrived on site to diagnose a microwave oven combination that is not responding to microwave controls. Disassembled and reassembled unit and product started working properly. No further repairs needed at this time.
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes a knocking noise during the spin cycle. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no unusual noises. I tilted the unit back and found a good amount of gearcase oil on the side panels, rotor, and drain pump. I advised the customer of my findings and removed and replaced the gearcase and slider and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
COOKTOP JENN-AIR JGD8130ADB Arrived onsite for cooktop that wont ignite but just spark. Upon inspection I found 2 of the burners intermittently not igniting. I removed the burner assemblies and found the orifices for the questioned burners clogged. I unclogged the orifice and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL ED5THAXMS00 Arrived onsite for refrigerator freezing food in the deli drawer. Upon inspection I found no frozen food in the RC the customer advised me that they had removed some food and rearranged the placement of items. I ran diagnostics tests and all passed. I could not see any frost build up and I could hear the air diffuser closing as designed. The freezing of the food must have been an intermittent failure due to placement and amount of items in the RC diverting the air to concentrate on one spot. No repairs needed at this time. Job complete. Job complete.
REFRIGERATOR WHIRLPOOL WRS335SDHB03 "Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket gap on the left side at the upper portion of the mullion. I adjusted the door at the hinge and reshaped the gasket and its sealing properly now. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator making noise and FC light not working. Upon inspection found all lights to be working properly. Tested and inspected unit and found copper tubing rattling creating noise. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived onsite for a cooktop that the customer is still smelling gas on. I checked the cooktop with a leak detector and I did find a fitting between the hose and valve leaking. I applied sealer and tightened the fitting. I tested the unit and found no other gas leaks at this time. The customer is going to monitor the unit today and will call back if they still smell gas. Call complete.
DISHWASHER MAYTAG MDB7959SHK0 "Arrived on site for dishwasher having very fowl smell. Didnt smell anything before diagnostics. No standing water,drain hose had good loop. Ran diagnostics all checked normal . Did notice a strong plastic burning smell . Found something plastic burned on back side of element causing fowl smell. Removed plastic and scraped remaining plastic off element . No water leaks detected at time of service. Job complete ."
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived on site for cooling complaint. Powered unit on unit powered on compressor and fans running after about 5 min unit powered off,reset unit powered unit on unit ran for 15 min then shut off. Ordering control and thermistors ; ordrng 1 W11290657 (THERMISTOR ) and 1 W11296649 (THERMISTOR WHITE CONNECTOR ) and 1 W11298786 (CONTROL)"
DRYER SAMSUNG dv45h6300eg/a3 Arrived onsite for the dryer making a noise. During testing found that the motor hold down bracket was loose and came off allowing the motor to move around causing the noise. Repaired the bracket and reinstalled and dryer tested good with a load in it and noise is gone. Complete
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to follow up on door gasket issue causing frost in FC. On arrival found door gasket hanging off the bottom and adhesive not holding. Spoke with customer and agreed to replace gasket and glue new one on. ; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)
WASHER WHIRLPOOL WFW94HEAC0 "Arrived onsite for washer door not opening. Tested unit and found faulty door latch. Replaced latch, test unit and unit is functioning properly. No leaks present at this time. Job complete ."
REFRIGERATOR FRIGIDAIRE FGFU19F6QFB Arrived on site to diagnose a refrigerator that is not consistently producing ice. Tested unit and found freezer temperature set to high and preventing proper cycling. Adjusted temperature settings and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site and found left front burner is not igniting. Replaced burner head and it is now operating properly. Job complete
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer not heating. Upon inspection I found the thermal cut off showing open. I replaced the cut off and tested unit. Unit is working as designed at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator and compressor. I installed a UV drier and added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.16 ozs of R134A. I tested the unit and had good pressures and frost pattern. Call complete.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Measured temperature in ice container and found within range. Performed diagnostics mode and checked ice maker error codes, found E2 lost home position. Cycled inlet valve and found ice maker getting water. Cycled ice maker and monitored operation. Found water coming from ice maker housing. Disassembled ice maker assembly and found water leaking from ice maker. Will need to replace ice maker. ; ordrng 1 W11294907 (ICE MAKER)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the Aurora control and ran service test 19. I had 14VDC to the fill tube heater. I ran service test 45 and the ice maker filled with water.
WASHER KENMORE 110.499626 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no abnormal operation in unit and no abnormal noises present at time of service. Advised homeowner on findings. No repairs are needed and no leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested incoming voltage to unit and found correct. Tested voltage at control and polarity and found correct. Tested out coming voltage to UI and found none. Disconnected UI and found no response from control. Found failed control at this time.
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found fault codes F6e4 float switch open, f5e2 door latch stuck closed. I inspected the float switch, and found it stuck up, I reseated the float switch and replaced the door latch. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks. Job complete."
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install New control panel to resolve damaged panel from delivery. Replaced panel and retested. All is working as designed. Call complete.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for gas leak . Plumber has put longer line on . Used leak detector on fittings . Found connection on regulator was loose . Tightened up connection . Rechecked all connections . No other gas leaks detected at time of service. Job complete .
DRYER WHIRLPOOL WED560LHW1 Arrived on site to install new front panel due to scrape from delivery. Replaced panel and retested. All is working as designed. Call complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install new control panel due to damage from delivery. Installed new panel and retested. All is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for defective water line in door. Removed defective door installed new dispenser side door checked door seal good,checked water dispenser good no leaks."
RANGE KENMORE 79073239312 Arrived onsite and replaced clock control to repair. Unit is now operating as designed. All checks good.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite to replace parts previously diagnosed,replaced parts, test unit, unit working properly, job complete"
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to replace filter board and diode and cap and magnetron. Replaced all parts test unit and unit heating correctly.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to install parts previous tech ordered. Replaced reservoir drain pump and bin thermistor,ran diagnostics all test passed."
DRYER WHIRLPOOL WED7500GC0 Arrived on site for door not stay closed . Replaced catch . Door is now staying shut . No lint build up at time of service. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and found deli control had gone out. No excessive moisture or corrosion under deli control. Ordering deli control and returning with other controls to repair. Unit is working as designed at this time but had been slightly to warm for a few days recently. Customer has digital read of temps on constant display.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not washing. Test unit and found unit not draining. Replaced pump drain test unit and unit test good job complete
DRYER MAYTAG MEDC215EW0 "Arrived on site and found dryer is noisy while running, found a wood screw stuck in the felt. Graham is hitting it on each rotation. After removing wood screw dryer is running normally end noise has stopped.
WASHER WHIRLPOOL WFW97HEXW2 Arrived onsite for a washer to replace the previous diagnosed parts. I ran diagnostics and after the door locked the drain pump never started. Upon further inspection I found the motor control unit burned up causing the issue. I explained to the customer that the MCU needed to be replaced and the office would call with a RS date. Ordering WPW10374126 cntrl-elec.; ordrng 1 WPW10374126 (cntrl-elec)
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to inspect refrigerator cooling issues. Upon further inspection, customer advised that the unit stopped cooling and the fan was making a loud noise, but now its cooling again. Customer advised they turned the unit off at the breaker for a few hours and turned it back on and its been cooling since. I tested temps in the FC=10 degrees & RC=40 degrees. I found a small puddle of ice under the RC drip pan. I ran test #4 in diagnostics and the unit operated as designed. Due to the history of this unit with the RC evaporator freezing up and per service pointer W1092686F, I am ordering the RC evap motor harness and clamps and will return with the inverter, hv control and UI. Also ordering a CNOTE-AUTHORIZATION for the mentioned parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11087438 (motor-evap) and 4 W11456069 (CLAMPS)s"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for door to unit having scratches. looked at door, found scratches. Replaced door. No issues at this time.
COOKTOP WHIRLPOOL W3CG3014XB02 Arrived on site to test unit for gas leak. Test unit and could not find gas smell checked regulator and all the valves and burner no gas. Advised customer to checks the gas line and customer informed me they had the roof collapsed not to long ago and that is potential damaged to gas line in between walls. Job complete. The cooktop it self no leaking gas
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning/draining properly. Tested and inspected unit and found failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator noise and loose handles. Tested and inspected unit and found failed set screw not tightening. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Found drain frozen in freezer and fresh food. Removed compressor cover,removed drain tube found obstruction in tube. Cleared drain tube checked water flow through tube good,defrosted drain line in liner,reinstalled drain tube,ran defrost cycle water draining correctly.
WINE COOLER KITCHENAID KUBR304ESS00 "Arrived on site to diagnose wine cooler that customer feels may be unusually loud. When I arrived the fan and compressor were running and were noticeable. Unit is on a hardwood floor in an under counter cabinet. Shared use and care guide information on normal sounds with customer, and advised them that hardwood floors and cabinets can cause louder noise as there is no noise insulation. Unit is working as designed at this time. Advised customer to record video if issue repeats. There is no ice or frost on evap fan and condenser fan is good. Call complete."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to diagnose dishwasher with missing piece of insulation. On arrival customer showed me the piece they had found. Insulation was from the toe plate. Removed toe plate and placed insulation in proper location. Unit is now working as designed.
REFRIGERATOR MAYTAG MFT2976AEM00 "Arrived onsite for previously diagnosed parts, installed new drip pan, evap cover ties clamps and screws as well as wiring harness, and uI and control tested unit tested good. Job Completed."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for bottom draw being damaged. I inspected the unit and work area. I found the draw panel dented. I removed the damaged panel and installed a new one. I had the customer inspect the panel and he said it looks good. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the upper back LED module strip light going out, I removed and replaced the strip and tested. Lights are operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW94HEAW0 Arrived onsite for washer leaking. Upon inspection did see the torn bellow. Ran test cycle and water began to leak from door front. Stopped cycle and brought it to customers attention. Bellow will need to be replaced and water removed from floor liner to investigate any other potential leaks. Customer is aware of leak and using shop vac to remove water in liner. Office to reschedule. ordrng 1 WPW10237499 (bellow)
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site to install previous diagnosed parts. I gained access to the freezer tracks and replaced with new. I cleared all the frost out of the freezer and off of the drawers. I tested the freezer door to see if it seals all the way. I found a couple of spots that the gasket isnt closing all the way at. I remolded the gasket with my steamer and the freezer is now sealing properly. Job complete. No water leaks detected.
FREEZER WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in RC at 60°. Performed diagnostics mode and found evaporator fan not running. Found failed evaporator fan motor. ; ordrng 1 W11224591 (EVAPORATOR FAN)
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for dryer not working. After inspection found open thermal fuse and element. Replaced both fuse and element. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to replace previously diagnosed parts. Homeowner requested the fridge defrost mode be set to basic allowing it to defrost every 8 hours. Tested this setting by hard reset (unplugging) to ensure it remained in basic defrost mode, and it did. Tested measured fill and filled correctly. No leaks detected. Job complete."
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit and then the motor came on and began to make a loud screeching noise. I stopped testing and removed and replaced the valve and retested and got the same results. I checked the water inlet under the sink and the water is turned on. Using my wet vac bucket, I disconnected the water hose from the valve and turned the water on and no water came out the hose. I verified that the hose was not kinked. I advised the customer of my findings and that they would need to have a plumber check the water source. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and found leaking waterline, took one picture. Added a coupler after removing section of bad line and leaking has stopped. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the freezer itself had a major defrost issue and was not being told to go in to defrost mode to get rid of the ice and had built up a considerable amount of ice in the freezer section blocking airflow to the fresh Food side. Running a diagnostic test I found that the defrost thermostat in the freezer was stuck open and after removing the back panel in the freezer I found that the thermostat was also miss placed on the coil. I ended up installing a new main harness to the thermistor as well as the thermostat itself and the UA main control in the front of the fridge that controls what mode the fridges in and after installing all necessary parts I was able to re-tested unit and found everything is functioning as designed with no leaks before during or after repair call complete
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that needed a previously diagnosed gear case per tech line instruct. After completing necessary repair then retest of the unit and found that the same symptom with this new gear case is occurring as each prior Case that weve installed. I did call tech line and ran through multiple steps stripping down the entire unit two is bare minimal to verify that the gear case was in the bad and after verifying it with wpool o
DRYER GE GTD65EBSJ3WS Arrived on site for dryer that was not turn on after having a belt installed from customer. Upon arrival I ran a diagnostic but found that there was no error codes indicating a hardware software issue and then disassemble the dryer and found that the activation switch to the motor relay that the idler pulley is supposed to activate whenever the belt is installed was not properly being activated because of the fact that the pulley fell out a place from the belt breaking prior. I realigned the idler pulley arm and re-tested the unit and everything is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not level and dripping some sort of grey glue substance from the bottom left corner of the unit. Upon inspection I found the grey substance had dripped on the floor coming from the inner chassis or frame of the unit. I leveled the unit. The customer advised to me that the refrigerator has gotten louder in the recent months. I ran a diagnostics test and found the damper sounded abnormally loud and would not shut off even after I exited diagnostics. I am ordering a damper (W11236851) I will do some research on the grey substance and try to provide some info on next visit. If our research has no affect then will call techline on next visit to report. Office to R/S due to part availability ; ordrng 1 W11236851 (diffuser)
DISHWASHER GE PDW7800P00BB "Arrived on site for door difficult to close, Previous complaint was cabinet under the sink was wet. The door was discussed with the customer in the initial diagnosis before reinstalling dishwasher. Opened and closed door several times starting a cycle each time took one video of effort required to close and start dishwasher, sent video to DW. Effort required to close door is normal for this model and this type of door latch.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site and inspected range and found center burner is only half igniting. Disassembled burner and reseated it and it will now ignite completely, took 1 picture."
WASHER FRIGIDAIRE FAFS4272LW0 Arrived onsite to install previously diagnosed parts. I installed the door hinge and latch assembly but the control I have with me was not the one intended. After replacing the hinge and latch assembly I tested the unit and its working as designed at this time. No leaks were detected during time of service but I advised the resident to keep an eye on the unit to be sure. Job complete.
WASHER MAYTAG MVW7232HW0 Arrived on site for vibration during cycle. Installed previously ordered UI panel. Had customer start the WIFI process to get UI out of WIFI mode. Washer started as designed. Customer will need to connect washer to WIFI app to utilize wireless connection. Ran diagnostics and operating as designed. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice bin could be faulty ordering parts and office to schedule ; ordrng 1 W11185686 (ice-contnr) and 1 W11399844 (CONTROL) and 1 WPW10317991 (motor)
WASHER WHIRLPOOL WFW8620HW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED7500GW0 Arrived onsite and found unit with missing electrode. Causing all sensor loads to not function. Replaced missing electrode. Unit is now operating as designed. Advised customer on repair. All checks good.
RANGE WHIRLPOOL SF367LEMB "Arrived on site for oven not heating properly, takes a long time to cook anything. Very little heat and clicking. Ran three sets of temps to see where temp range is falling. Average was 354 from three temps taken. Clicking noise was just the igniter sparking the flame. Oven heating as designed. Job completed.
WASHER MAYTAG MVWC565FW0 "Arrived on site to diagnose washer that is tripping breaker regularly and banging around. Performed diagnostic on unit and found suspension weak and saggy, causing abnormal basket movement. Replaced suspension. Found unit is on a GFI breaker, and its tripping when unit is under extra heavy load, and motor is pulling power to spin. Advised to have gfi breaker removed and put on regular breaker and it should resolve the issue, likely just due to possibly aged motor and GFI circuit. Tested with new suspension and ran calibration. Unit is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for ice maker leaking. Tested ice maker and it is faulty. Row of ice was not complete and cubes were misshaped. Installed new ice maker and cycled once. No leaks detected. Job complete.
OVEN WHIRLPOOL WFG710H0AE0 Arrived on site to test unit for oven not working. Test unit and found bad control board and bad spark module for oven.
REFRIGERATOR KITCHENAID KUBR204ESB01 "Arrived onsite to test unit for door seal issue, no issue with door seal, customers issue was dust on the inside of door
DRYER WHIRLPOOL WFW5620HW0 "Arrived on site for washer having rubber smell. Inspected unit and work area. Found door bello deteriorating. Performed diagnostics mode and checked fault codes. Performed automatic cycle and monitored operation. Dis assembled unit and inspected all wires and drain bellow. Removed failed door bellow and installed new. Ran automatic test cycle and observed for possible water leaks. All tested good, no water leaks detected."
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found incorrect cap placed on center simmer burner of front right. Installed correct cap on burners and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site for a washer that wont start. Inspected unit and work area. Customer advised that they had done some work on their unit and certain parts were missing. Found basil and striker missing and found latch broken as well. Play Stina in-service diagnostics and found an F0 E7 (wash load detected during cleaning cycle), F2 E1 (Stuck key), F7 E 9 (locked rotor), and F0 E3 (overload) error codes. Attempted to activate lid lock and lid lock would not activate. Tested voltage going to lead block from control and did not find any voltage. Ordering control, bezel, and strike . ; ordrng 1 W11215091 (BEZEL) and 1 W11419171 (CONTROL) and 1 W11457841 (STRIKE)"
MICROWAVE MAYTAG MMV5208WB1 "Arrived on site and inspected microwave that was recently repaired by another company.Customer advised after the previous repair, she put Mac and cheese in the microwave and heard a loud pop and smelled strong burning odor.I removed the top grill and the metal grill over the control and discovered the transformer and all wiring related to the main components was totally burned and the popping noise was the sound of the transformer exploding inside the cabinet.The magnetron and noise filter board were also affected and had charring on them.No parts installed on this date.Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator ice dispenser issues. Tested and inspected unit and found operations appear normal. Called tech line (SR# 7728491579) made aware of stated issues and what found and done and found prior. Was instructed that unit is operating as designed and to instruct customer on this. Did as instructed. No repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install ice bucket to resolve no dispensing. Retested with new ice bucket in. Verified shaft is now spinning freely. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for loud noise. Ran diagnostics diagnosed noise from gears in diffuser assembly,replaced defective diffuser,ran diagnostics noise no longer present"
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived for dishwasher condensation, upon arrival found dishwasher operating as designed and condensation on plastic tube walls as designed."
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
WASHER KENMORE 796.4158341 "Arrived on site to install previous diagnosed part. Gained access to drain pump and removed water with shop vac . Removed failed pump assembly and installed new. Assembled unit. Performed diagnostics mode, monitored operation and observed for possible leaks. All tested good, no water leaks detected.
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived on site to test unit for loud noise. Found left side foam air channel insert loose. Put aluminum tape to both sides to hold in place and verified noise is no longer present. Job complete.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found control panel is operating properly. Ran test 51 and calibration 52, no fault found with washer, job complete."
WASHER GE GTW330ASK0WW Arrived on site for a washer thats not draining or spinning. Inspected unit and work area. Unit had water at the bottom of the unit and attempted to put in a drain and spin. Unit sounded like it was trying to drain but was extremely slow and not pushing out much water. Unplugged unit and removed drain pump. Found sand buildup and drain pump causing the impeller to bind replaced drain pump and tested unit. Unit is working as designed. Advised customer to be careful about not having too much debris inside their clothes due to problems like these. Customer advised that they are working with the city because theyve had similar issues with other appliances. She advised that its due to the water supply they have on the property. Unit is working as designed. Call complete.
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, manifold, feed tube, 3rd spray arm, and control panel failing, I removed and replaced all mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for refrigerator that was not making ice properly. Upon arrival customer stated that they noticed the ice bucket was empty on Sunday prior to day of diagnosis. When I arrived on site I opened up the bucket and found it it actually had a full bucket of ice and appear to be making ice since they originally called in complaint on Monday. However I did find that the ice cubes look much smaller than they should indicating that the water valve is not letting up the water in so I harvested the icemaker and watched it fill a few times and found that the icemaker was not filling to the correct level. I didnt replace the water in the valve unit found that water is now feeling to correct lvl. Inform customer they would take between 24 and 96 hrs. for bucket to fill completely up with ice. Freezer temp was at 1.3 and fresh food was at 38° upon arrival as wellunit now functioning as designed call complete.
DRYER SAMSUNG DV42H5200EP/A3 Arrived onsite for the dryer not heating properly. During testing found that the heating element is bad. Replaced heating element and dryer tested good. Complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not cooling and no lights. Upon further inspection, customer advised that the unit shut down but the UI lights stayed on. They reported that they cycled the power at the breaker and the unit has been cooling since. Also reported that the ice dispenser has been leaking water. I found that the ice dispenser door is not closing securely and is leaving about a 1/8 inch gap allowing warmer air into the ice bin and ice is melting. I am ordering the separator and CNOTE-AUTHORIZATION for the separator, hv control, UI and power board and office to schedule return service. No water leaks observed at the end of service. ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10919724 (door-ice)"
DRYER WHIRLPOOL WED8500DC4 Arrived on site for a dryer that was making a grinding noise whenever is turned on. Upon arrival. I could not find any errors or diagnostic codes that indicated a hardware software issue so I disassemble the machine and found under further inspection that the blower wheel had broken inside of his housing I ended up installing a new blower wheel and retesting the unit and found that the unit was no longer grinding and working as designed call complete
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for a washing machine thats not completing a cycle. Inspected unit and work area. Customer advised that the unit is giving her a code that the water is too hot in the rent cycle. Placed unit in service diagnostics and found an F0E4 code (spin limited by water temperature) error code. Removed hoses from the valves and tested water temperature is coming down to cold and hot lines. Found hoses had been reversed and what was supposed to be cold water was getting hot water. Fixed hoses and replaced them on to the valves correctly. Ran unit through an auto test and unit ran as designed. Call complete.
DRYER GE DCVH640EJ0WW "Arrived on site for dryer needing previously diagnosed air duct and hot duck assemblies with glides, felts, as well as a new belt etc. after installing all needed parts I was able to reassemble and test dryer and verify that everything is functioning as designed call complete"
REFRIGERATOR WHIRLPOOL WRF993FIFM00
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher and heating previously diagnosed drain pump and heating element. After installing necessary parts I was able to thoroughly retest the unit on multiple cycles and also showed and verified with customer that unit would fill agitate and drain as designed. There were no leaks before during or after repairs and no signs of water damage anywhere around the unit call complete
DRYER WHIRLPOOL WED7500GC0 Arrived on site and inspected door that wouldnt stay closed.Learned from customer that kids climb on the door to help out with laundry.Confirmed the complaint and loosened the screws in the door and unit now works properly.Had customer to open and close door and start a load and unit tested as designed. Job complete
WASHER MAYTAG MVW7230HC0 "Arrived on site to inspect washer for not operating correctly, upon inspection found a full load of clothes in basket. Spun basket on full spin and documented with Techline and Chase. Sr # 7728989493 unit is running to specs. Complete"
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and inspected washer not spinning. Ran diagnostic test mode and found no error codes. Found the washer was extremely out of balance possibly causing the no spin customer advised.Calibrated the unit and ran a consumer drain and spin and unit tested as designed.No leaks detected at time of service.Job complete
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and inspected washer making grinding noises during agitation.Tested unit and inspected underneath the unit and found the cam screw had dropped and was loose.I disassembled used locktite and reinstalled the screw.Also cleaned debris from underneath the unit.Allowed the customer to wash a load and unit tested as designed without the noises.No leaks detected at the time of service.Job complete
VENTHOOD GE ZV850SB3SS Arrived on site for a vent hood that would not power on. Inspected unit and work area. Tested voltage at the junction box and found proper voltage. Checked control and found two capacitors had blown on the control. Replaced PCB board and tested unit. Unit still would not power on. Customer advised that they had an extra fuse from a prior service so I replaced the fuse and made sure electrical connections were tight. Tested unit and unit powered on and is working as designed. Call complete.
WINE COOLER KITCHENAID KUWL204ESB02 "Arrived on site for damaged front door skin. Removed defective door skin,installed new skin and nameplate."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and inspected range and found door handle is not attached on the left-hand side. Disassembled door and reattached handle and it is now correct. Job complete
DISHWASHER KITCHENAID KDTM804ESS2 Arrived on site to test unit for unit not working. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to diagnose a microwave that is intermittently not heating. Tested unit and found loose door switch mounting. Tightened door switches mounting bracket properly and tested unit. Found all is functioning properly at this time.
WASHER AMANA NTW4516FW3 Arrived onsite to replace tub to unit. Replaced tub. Tested unit. No leaks at this time. Job complete
OVEN JENN-AIR JJW2830DP02 "Arrived onsite to test unit for unit not not heating, test unit, confirmed error code, rest unit per tech sheet, checked voltage, both top and bottom preheated to 350 degrees, cleared code history, unit working properly, job complete."
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for the control board fault. Replaced the control board and ran a calibration and washer tested good. Complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to test unit for ice maker leaking. Found ice maker is leaking from the front causing water leakage. Replaced ice maker, tested unit, unit works good. Job complete."
DRYER MAYTAG MEDB835DW4 Arrived on site and installed new moisture harness. Cut blower wheel off of motor and installed new motor and wheel. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived onsite for the refrigerator ice maker not making ice and water not being dispensed. Replaced single water valve in the back and water dispenser is working good and ice maker water fill tested good.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for light not working. Found bad light module in freezer section. Replaced light module in freezer. Tested unit, unit works good. Job complete."