"Arrived on site for breaker tripping. Reset breaker unit powered on after about 45 sec breaker tripped,reset breaker ran diagnostics,ran compressor to ramp to high speed passed,ran fan test passed,evap thermistor reading open,ran heater breaker immediately tripped ordering a new harness that includes thermistor and heater,informed customer heater is on a factory back order. No parts used. ; ordrng 1 W11646154 (Heater) and 1 W11642297 (Harness)"

Arrived on site and replaced previously diagnosed outer door(WPW10535776). Unit now working as designed. Job complete.

"Arrived on site to test unit for not tumbling. Unit is receiving proper voltage, tested sensors found thermal fuse reading open. Replaced thermal fuse (WP3392519) and tested, unit is now tumbling and heating. Vent test is showing good airflow. Unit is running as designed, job complete."

Arrived onsite and installed the heater assembly. All checks good. Advised customer on repair. W11650661

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and tested unit. Unit now working as designed. Advised homeowner to have contractor replace faulty breaker. No parts replaced at this time. Job complete.

Arrived on site to replace kickplate clips. Replaced both clips test unit and unit test good job complete.

Arrived onsite for a washer to replace the previous diagnosed parts. I confirmed the drain pump was the issue and I replaced the pump. I tested the machine and found it working as designed. I moved the stacked unit back in place and tested the washer and dryer. Both are working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11458345 PUMP.

Arrived on site to test unit for drawer falling on right side. Test unit and found glide had come of the unit. Office to reschedule with customer to return with parts. ; O-emld tckt

Arrived on site to inspect unit for ka gasket being broken between top and counter. Upon closer inspection found tape missing and frame separated from cooktop used tape but unit still separated. Ordering cooktop and will return. USED WP8286642; ordrng 1 W11051484 (Cooktop)

Arrived on site to test unit for cabinets around oven getting hot. Test unit no heat is escaping just heat from the vents and glass being release. Job complete. No parts used.

"MVW5430MW0 Arrived on site for unit not starting. Upon arrival, customer stated when starting unit, a click is present, however, coming back to the unit an hour later, the clothes are still dry. Proceeded to test unit and enter diagnostics. No error codes present. Overall diagnostic checkup passed. Advised customer the operations of then unit and detergent use. Instructed customer if issue happens again, take a short video recording for documentation. No water leaks detected at this time. No parts replaced"

WRF736SDAM Arrived on site to check refrigerator for loud noise and no cool issue. Upon arrival unit has been unplugged for several days. Plugged refrigerator in and observed good heat transfer from suction and discharge lines. The drain pan was overflowing with water. Determined there had been a defrost issue. Got defrost thermostat to sub freezing temp and forced defrost. Heater and bi-metal are good. Replaced faulty main control. All checks good after repairs. Job complete.

"Arrived on site for a refrigerator that has a bottom drawer that is seemingly dragging a little bit. Inspected unit and work area. The customer advise that he knew it might be normal, but just wanted to check on the freezer drawer to make sure that it was sliding in and out properly. I did confirm the slot Drawer was sliding in and out properly and did explain that part of what he may be hearing is due to the excess weight of the door since they have a wooden cabinet panel on the front. The drawer was sliding in and out freely and I did explain that that is normal operation on this unit. No parts were replaced. Call complete."

"Arrived on site to test unit for not draining, tested unit found motor pulley failed causing belt to get shredded damaging CAM, will need to replace motor, cam and belt, ordered parts rescheduled for 5/29 no parts installed ; ordrng 1 W11686050 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Shift actuator)"

"Arrived on site for unit not powering on. Diagnosed a defective drain pump,replaced pump ran water through unit,water drained correctly checked connections no leaks. Used w11539855"

Arrived onsite for range with a gas smell. On inspection found no gas smell. Talking with the customer she said the unit is brand new and the first time she was using it when she smelled the gas smell. I asked if she was using the cooktop or the oven she said oven. Information her that she was probably smelling the oils from the manufacturer when the are milling the metal and it takes a few use to get rid of the smell. I did not smell any gas at all during the service. She said that she has not smelled the gas for a few days. Then she pointed out that one of the grates were cracked. Ordering grates. No parts were installed. SR 7739141164.; ordrng 1 W11603169 (Grates)

Arrived onsite for MW making a noise. On inspection I could hear a noise when the MW first and when it ends the noise appears. On further the vent flap was scraping the plume when it open and when it closed. The plume needs to be a little bigger for the new MW. The MW is operating as designed and no parts were installed.

"Arrived on site to inspect wall oven/microwave combo unit error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F1E6-failed magnetron. I cleared the code and cycled power and tested the microwave and found the unit is not heating. I pulled the unit out from the cabinets and gained access to the magnetron and inverter board. I removed and replaced the inverter board and magnetron and retested and unit is operating as designed. I reassembled the u;it and put it back in its space and retested and it continues to operate as designed. Job completed. W11578959. W11578579"

"Arrived on site to test unit for check vent message. Tested unit, found unit has poor air flow. Advised customer to clean vent and replace vent hose that has been smashed. Also explained to customer how each cycle works and how to make sure clothes get dry properly. Unit is running as designed, no parts installed, job complete."

"Arrived on site for icemaker not working right. Found icemachine working properly. Ice will,always be wet in machine. Slope is caused by open drain and ice sitting idle when gone. Called Techline. File #7739139653. Unit is operating as designed. Call complete. No parts . Refer to customer service"

Arrived on site for washer not turning on. Upon arrival found ui control failure w10838672(console). Replaced it and found power and functionality restored with no leaks during tests. Call complete

"Arrived on site to test unit for latch not unlocking, tested unit found tub full of water, attempted to activate drain pump but pump is humming but not eliminating water, removed water from unit replaced drain pump and tested wash plate is not disengaging from basket, inspected and found split slider, replaced and tested unit is now running as designed no leaks detected job complete installed W11396717, W10734521"

"WDF332PAMS0 Arrived on site for unit not cleaning. Upon arrival, inspected spray arm nozzles and filter for any debris. Upon inspection, minimal to no debris as found in the filter and spray arm nozzle not clogged. Ran diagnostics and all components working normally. Advised to use rinse aid (handed sample to maintenance manager). No leaks found at this time. No parts replaced"

"Arrived on site to inspect unit for rattling noise when fridge door is open. Upon arrival could hear damper control opening, customer stated that is the noise but is usually louder. Replaced damper control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10479155"

"Arrived on site for not operating. Upon arrival, unit is powering on just will not operate. Inspected unit and found failed door switch. Bypassed switch with jumper and confirmed. Ordering door switch. Office to reschedule ; ordrng 1 WP3406107 (Door switch)"

"Arrived on site to inspect unit for not washing dishes on top rack. Upon closer inspection found pump assembly leaking and upper spray arm cracked. While removing lower spray arms, unit broke off and unable toreattach. Ordering spray arms and will return. Office to reschedule. NO PARTS USED; ordrng 1 WPW10320510 (Spray arm)"

Arrived on site and replaced previously diagnosed bezel(W11550898) and dispenser(W11569112). Found new bezel had broken clipping packaging. Ordering new bezel. ; ordrng 1 W11550898 (Bezel)

Arrived on site to test unit for unit leaking. Replaced inlet and unit still leaking from inlet. Its like if inlet is not sealed correctly. Will order new inlet and will see if we can special order it from different place from a different batch. Office tor reschedule ; ordrng 1 W11535094 (Inlet) and 1 Specialorder (Special order)

"Arrived on site to replace previously diagnosed parts. Replaced drip tray (W11547653), duck bill drain tube (W10619951) and R FC slide (W11658402). After repair customer stated that she would have water pool up inside RC. Inspected full tube and found it burst. Will need to return with fill tube and L FC slide. Ordering parts, rescheduled for 05/27. Place on cancellation list for sooner service.; ordrng 1 W11415785 (Fill tube) and 1 W11658402 (FC slides)"

"Arrived on site , replaced heating element W10518394. Ran diagnostics test . Door latch and heater error codes . Unit passed wash test and heating . No water leaks detected at time of service. Job complete ."

"Arrived on site to test unit for cooktop not turning on, customer stated that oven has uneven cooking as well, tested unit found control acting erratic, did not find any broken or loose wires, replaced control and advised customer to monitor, at this time unit is running as designed job complete installed W11594156"

"Arrived on site for unit shutting itself on and off. Unit powered off at time of visit per customer unit would power cycle on its own,replaced the evap fan,ui and main control powered unit on compressor and fans powered on. Used w11661931,w11642015,w11548534"

Arrived on site for door leaking . Found when door is opened a lot of water will spill out of vent in door . Replaced vent assembly W11649995. Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to replace previously diagnosed part. Replaced FC door (LW10904379), heat up gasket to form to the frame. Unit is now sealing properly. Old door did not have shelves provided. Unit is now functioning as designed, job complete."

Arrived on site for dishwasher not turning on. Upon arrival found stable 120vac. Found control failing and not flashing diagnostic led and when ui was plugged in control made a buzzing sound. Replaced control w11629911 and ui w11622490. Tested unit and found lower spray arm broken W11550888 and f10e4 diverter error. Ordering spray arm and motor w11416362. Rescheduled customer for 05/27/24 to complete repairs ; ordrng 1 W11550888 (Lower spray arm)

"WRX735SDHZ07 Arrived to install replacement sealed system. Verifying the compressor failure, I evacuated the system, noting what appeared to be a full charge and then replaced the compressor, installing a dye drier and service port. Vacuuming below 370 microns and then monitoring and seeing no loss, I charged with the MFG calculated refrigerant charge. The unit resumed cooling and all functions were present. No leaks observed during service."

"WTW4855HW3 Arrived on site for unit making grinding noise. Upon diagnostic test, as unit transitions from pulsate to spin, the grinding noise became present. No error codes stored. Proceeded to replace splutch assembly. Re tested and now unit is functioning as designed. No water leaks present at this time. W10721967 splutch"

"Arrived on site for unit leaking water from water dispenser after use. Spoke to customer and customer stated that after using the dispenser at times the paddle wheel stick and will allow water to continue to flow onto the floor. Ran test to ensure door shoot was sealing properly by using water test and unit did hold. Ordering dispenser paddle, spring and switch mechanism . Office to reschedule. No parts replaced on this visit ; ordrng 1 W11679631 (Water paddle) and 1 W10672578 (Water paddle spring) and 1 W11087492 (Paddle limit switch)"

Arrived onsite and tested unit for center burner causing gas leak. Replaced burner head and explained design and the center burner igniting the outer ring and needing to be careful not to leave the burner in an over gassed position of ignition which is more likely to cause popping and excessive bleed off of unburned gas. All checks good. Advised customer on findings and repair. W10836409

"Arrived on site to test unit for not washing dishes. Tested unit found wash motor not engaging. Replaced wash motor assembly (W11613479) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for improper temperature. Upon arrival customer stated home inspector found issue, customer only notices issue baking. Informed customer that unit gets 50 degrees hotter at preheat so it is best to wait 10 minutes after preheat to start baking. Checked average cavity temperature upper oven within range, lower unit within range. Job complete. NO PARTS USED"

"Arrived on site for left rear burner not igniting. Updated m/sn. Unit is a new build on occupied. Inspected and found burner cap was on incorrectly. Secured and tested. Unit is now functioning properly, took pic. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rails and tested the unit. I still found that the drawers were a little hard to slide in and out. I did advise the customer that this is normal operation for this unit. The customer is aware and the unit is working an operating as designed. Call complete. W10858393, WP67001719, and WPW10671238."

Arrived on site for unit showing error. Found f8e0. Testing confirmed blower fan is working properly inspected and found harness not connected to speed sensors removed cooktop from range. Corrected wiring. Verified operation. Call complete. No parts.

"Arrived on site to test unit for LF single burner not heating. Found element working when set to dual but not heating on single burner side. Replaced faulty infinite switch(WPW10434452), unit now working as designed. Job complete."

Arrived on site for unit not heating properly. Upon arrival inspected unit. Customer stated external ventilation. Hose was not connected properly. Secured hose and unit is now functioning properly. Job complete. No parts installed.

Arrive on site for unit not heating. Customer has to cook longer. Replaced sesnor as precaution. Verified unit is cooking properly advised to wait 10-15 min after preheat to ensure middle is at temperature. Call complete. W10833885

"Arrived on site to inspect range cooktop burner not igniting and control panel not responding. Upon further inspection, I tested the cooktop burners and found the middle burner flame not complete. I disassembled the burner head/cap and cleaned the assembly and reassembled and tested. Burner is operating as designed. I tested the control panel and found the up/down arrows not responding. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed. W11258611"

"KDTE204KPS0 Arrived to install previously diagnosed and ordered part. I followed all parts of the TSP and found the issue fully resolved. No leaks observed during service. From prior service: During inspection, I found the machine had the brass heater washers and per Technical Service Pointer #: W11540964 Rev E, Special Project: S17304, the heater will need to be replaced. No leaks observed during service."

Arrived on site for unit not drying properly. Customer stated last dry cycle took almost 2 hours (2 cycles) to complete. Inspected unit and found unit receiving proper voltage. Checked components and heater is energizing. Found a low airflow issue. Inspected external ventilation as it was just outside of the adjacent wall. Found the ventilation completely blocked. Notified customer and customer will have unit cleaned out for better airflow. Unit is functioning properly. Job complete. No parts used on this visit.

"KCGS956ESS02 Arrived to inspect flame height issue. All burners were much too high on low setting and I found the low flame height adjustment for propane had not been performed. I corrected all burners, including the dual burners and tested. Operational test good, no gas leaks detected during service."

"Arrived on sits to follow up on range not running the oven. Tested and confirmed unit is not sparking again. I moved out the unit and found it will ignite when i move it out, but if i move it, then it stops again. Confirmed with tech line, SR7739123007 that this is likely a harness issue. Ordering main harness. ; ordrng 1 W11458864 (Main Harness) and 1 W10860916 (Dsi board)"

Arrived on site to test unit for front panel rusting. Replaced front panel test unit and found new panel had a scratched on it. Will order new panel office to reschedule ; ordrng 1 W11461694 (Front panel)

"Arrived on site to test unit for not tumbling. When activating unit, motor kicks on but does not have the power to spin the drum. When hand spinning the drum while motor is active, drum would start tumbling. Replaced motor (279827) and tested, unit is now running as designed, job complete."

Arrived on site to test unit for burning smell. Test unit and found unit not getting enough water so wash motor is overheating due to not enough water. Will need new fill valve and sump and motor. Customer declined estimate job complete.

Updated model number. Arrived on site for unit. Inlet not functioning properly. Found no hot water in system. Ordering valve assembly. Set to return Friday the 24th. No parts installed on this visit. ; ordrng 1 WPW10144820 (Valve)

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11025157"

"Arrived onsite for a refrigerator to replace previously diagnosed parts. I was able to get the old coupler off and I replaced the motor, coupler, and the spacer. I tested the dispenser and the unit is dispensing ice as designed now. Job complete. INSTALLED W11671282 Motor, W11378860 Spacer, and WP63052-2 Impeller."

"Arrest onsite for washer making a loud noise. Ran the unit in diagnostics mode and found no noise. Flipped the unit and there was no oil on cabinet or rotor, there were no error codes stored. The unit is brand new and while I had it up in the air the customer saw a dent on the side of the unit. They are going to call Home Depot to replace it. No parts installed and no water leaks detected during service."

Arrived onsite for loud noise coming from refrigerator. Customer was concerned with the vacuum noise and gurgling noise the refrigerator was making when closing the doors. I explained to the customer the noise was normal and is what happens when the gasket seals. And I explained to the customer that the compressor can ramp up when the fridge is off temperature which is a normal sound for his refrigerator. Everything on the refrigerator is working as designed at this time. Job complete. NO PARTS INSTALLED.

"Arrived on site for a refrigerator that is making noises intermittently. The customer showed me a video of what was happening and it sounded like the evaporator fan was hitting ice. I gained access to the evaporator fan area and found water had been leaking from the icemaker fill tube and had been collecting in the evaporator fan area causing the fans hit ice. Ive removed all the ice and called Whirlpool Techline. I spoke to Robert SR# 7739126701. He advised that there is a new service pointer that will be coming out for this issue, and to order a fill tube sleeve. Ordering the part and rescheduled the customer to 6/3. No parts were installed.; ordrng 1 WP2174755 (Fill tube sleeve)"

"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed no leaks detected job complete installed W11283592"

Arrived on site to inspect unit for jumping out of gear. Upon closer inspection found holes missing and varying sizes. Will need to order basket and return. Office to reschedule. NO PARTS USED; ordrng 1 W11172199 (Basket)

Arrived onsite for a dryer not turning on. Found the thermal fuse open. INSTALLED WP3392519 THERMAL FUSE from PR TRUCK STOCK. Tested dryer and found it working as designed. But the wall vent is completely plugged. Maintenance was here with me. I showed him and explained to him the vent needs to be cleaned out or it will blow the fuse again. Call complete. INSTALLED WP3392519 THERMAL FUSE FROM PR TRUCK STOCK.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed shims in between the RC evap drip pan and cover to level the drip pan to allow the evaporating water to drain properly. When I went to install a new deli harness, I found the original harness not plugged in. Plugged in and the deli control came on. I inspected the harness connectors under the left side cover of the RC section and found the harness plugged in and no issues. Contacted previous tech of my findings and inspections. I did not install the harness as the deli control is operating as designed. Unit is operating as designed and no water leaks observed during service, job completed. Installed SHIMS"

"Arrived onsite and found unit operating with failed inner door glass. Cleaned broken glass and replaced single inner door glass panel. All checks good, advised customer on repair. WPW10618107"

"Arrived on site to inspect cooktop damaged grommets. Upon further inspection, the customer pointed out that the two outer knobs were bent outward and catching when trying the burner on. I found the front left and front right valves were tilted outward and not straight up and down. I gained access to the valves and adjusted them on the manifold and tested and unit is operating as designed. Customer tested and inspected and approved of the repair. Reassembled,bled the unit and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed"

Arrived on site to test unit for condensation build up. Found condensation built up on FC door itself. No condensation built up on vertical mullion. Recommend replacing FC door. Also recommend filling gaps between liner and cabinet with silicone. Ordering door in SS. Customer requesting AH only. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11561286 (FC door SS) and 2 W10841140 (Silicone)s

"Arrived on site for washer not turn8ng done light even days after it was last used. Verified power supply was correct and found no errors in diagnostics. Replaced w11626074 control, and w11626077 control. Tested unit and fo7nd no failures or leaks. Call complete"

"Arrived on site to diagnose refrigerator making noise at random. Customer had video, and also verified the noise coming from the damper. Replaced the damper and tested. Verified proper operation. Parts used - WPW10479155."

Arrived on site to test unit for gaskets not sealing. Found both RC gaskets ripped open and magnets unable to stay in place. Replaced both gaskets(W10830162). Formed with heat gun and now sealing as designed. Advised to allow gaskets to cool to form for a couple hours. Unit now working as designed. Job complete.

"Arrived on site for oven not heating. Upon arrival found oven would preheat but after preheat the igniter would fail to work again, replaced igniter w11524031 and found until would stay on properly after preheat. Call complete"

"On arrival verified complaint of unit not running. Installed gearcase, motor, belt, splutch, and main board. Unit will now run but not spin all other parts are working. Ordering actuator and cap via SW. office to try and reschedule for 5/22 ; O-emld tckt"

On arrival verified complaint of display showing please rotate the knob error. Verified ribbon cable is not disconnected. Will need console. Ran component test all passed. Visual inspection of gearcase passed. Ordering W11478526 Resch for 5/28; ordrng 1 W11478526 (Console)

Arrived onsite and found unit operating with failed latch sticking. Replaced the latch . Advised customer on repair and on maintenance. W11565030

"Arrived onsite for noisy operation intermittently and found unit operating with cabinet noise. All else checks good, dampened with exterior foam dampener. No parts used."

"Arrived onsite and replaced the sump and motor and the water inlet assembly. Tested. All checks good. Advised customer on repair items and completed repair. W11460945, W11535094"

Arrived onsite for finish on the trim melting off. Replaced the vent trim. Unit is now operating as designed. W11564642

WVW53UC6LS Arrived to install previously diagnosed and ordered part. I removed the failed blower assembly and installed the replacement. Operational test good.

"WRF757SDHZ04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the inlet valve, which corrected the water flow issue. Replacing the damper corrected the noise issue. No leaks observed during service."

"Arrived on site for freezer floor being frozen and unit leaking, confirms defrost drain is frozen over. Found tail off the heater was not going down into the drain hole. Cleared ice. Adjusted tail so it goes into black section of drain. Adjusted evaporator plate so that drain holes match up better. Called techline to document sr#7739129598. Call complete. No parts"

Arrived onsite for refrigerator dispensing slow and noises when closing the door. I found the noise to be the damper door opening and shutting. I will be ordering a damper for replacement. The slow water dispensing was caused by the customer needing to replace their filter. After I removed their filter it dispensed water as designed. Ordering WPW10479155 control. Customer already has filter on order for replacement they are on the Whirlpool filter replacement program. RS for Wed 5/29 per customers request.; schdld next appmnt for 5/29 WED !

"Arrived on site for filling but not washing. Upon arrival,ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and motor makes clicking sound several times then unit cancels and drains. Need to replace sump and motor. Replaced sump and motor WPW10780877. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged the unit up with nitrogen. I found pressures hold for 10 minutes. I vacuumed down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charge the unit up with 5 ounces of R134A refrigerant and test at the unit. I found the unit working and operating as designed. Call complete."

"Arrived on site to test unit for not draining. Found drain pump not receiving any voltage. Found broken wire in harness. Replaced harness (W11643701) and tested unit, unit is now draining properly and running as designed, no leaks detected, job complete."

"WEG745H0LZ4 Arrived on site for fan not turning on. Upon arrival, found convection fan not running. Proceeded to disassemble rear cover to check voltage to the convection fan motor and found no voltage present during operation. Proceeded to replace control. Re tested and fan started operate. Unit is functioning as designed. W11620680 control"

"Arrived on site at red trailer for not cooling and no lights working, upon arrival, inspected unit. Unit is powered on. Compressor is running. Found full frost pattern. Found both condenser and evaporator fans are not operating. Also found fc led and both rc leds are out. Contacted techline for assistance. Spoke with Aaron. Test all harnesses and all components. Confirmed Condenser fan, evaporator fan, fc light, rc light, crisper light are all out. Believes there was a power surge. SR# 7739129018. Ordering both motors and all 3 LEDs. Office to reschedule ; ordrng 3 W11602886 (Led)s and 1 WP2315549 (Evaporator motor), rqstng P&A on 1 W11578915 (Condenser motor)"

"Arrived on site for intermittent powering up issues. Upon arrival,customer states that unit will only power up when wiggling top of washer or other control components. When testing polarity,found power cord at wall supply is burned. Showed customer and uploaded picture on SD. Recommend replacement of wall outlet and power cord. Left unit unplugged. Unit is operating as designed. Job complete. No parts needed."

"Arrived on site to test unit for loud noise, customer stated that is random and more on heavy loads, tested unit motor clip has popped off causing motor to move and rub blower against housing, secured motor and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for thumping sounds. Found noise coming from rear left side. Found roller was missing retention clip. Replaced rollers, belt and idler using repair kit(4392067). Noise still present. Contacted Techline and was unable to pin point noise of tapping. Tech line recommending drum replacement. Since noise is not a functional failure needing claims to verify replacement would be covered. Office to reschedule. SR#7739130941; ordrng 1 W10545923 (Drum assembly)"

"Arrived on site for dryer needing element wp3387747, and cuttoff kit 280148. Upon arrival reconfirmed issue, installed parts and tested dryer. Found it working and heating as designed. Call complete"

Arrived onsite for dryer no heating. On inspection there was no heat in the unit. Gain access to the power outlet and tested an got 81 volts across L1 & L2. Plugged unit back in and tested at the terminal block. L1 to N 123 vac L2 to N 39vac. The house has just been renovated aAn the customer is going to call the contractor that did the wiring on the house. No parts installed.

"Arrived on site. Customer provided picture frost build up on icemaker area,removed door found slides misaligned and slides not retracted correctly,realigned slides,checked slide operation good reinstalled door checked door seal good.m"

On arrival verified bad bake element. Replaced and ran heat test. Found Burned harness at main for lower oven at bake relay. Found during heat test. Ordering main and main harness office to reschedule for part availability. ; ordrng 1 W11225364 (Main harness) and 1 W11261167 (Control elec) and 1 W11261169 (Cntrl elec)

"WFG550S0LZ4 Arrived to inspect burner issue. The center burner would not fully ignite and after removing debris from the burner assembly and then adjusting the cup and cap to fit the orifice holder, the issue was resolved and the unit operated as designed. No gas leaks detected during service."

"WMH32519HZ07 Arrived to inspect no interior light. The bulb had signs of internal failure and requires replacement. I am ordering the socket and control, but only in case of need. ; ordrng 1 W11342846 (Control) and 1 W11574182 (Interior Bulb) and 1 WPW10210878 (Housing, Lamp)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=7 degrees on setting of -1 and RC=40 degrees on setting of 37. I disassembled the FC section and gained access to the evaporator and found the unit was in defrost mode,but the evaporator did not have a full frost pattern to begin with. I found where the top of the evaporator had ice forming as the evap fins were laid over. I pulled the unit out to inspect the compressor and before I could remove the back cover, I could feel heat coming from the compressor compartment. Once I gained access to the compressor, I found the compressor extremely hot as were all refrigerant lines including the access valve and dye drier. I placed my gauges on the sealed system and found the compressor in a vacuum (0psi) and the pressure at the drier was 200psi and I had the unit in diagnostics. I could not get the unit to equalize. Also, while in diagnostics, I could hear the system gurgling as if it were contaminated. I advised the customer of my findings and M ordering the compressor, access valve, UV drier, CNOTE-2HOUR JOB, CNOTE-SENIOR TECH, NITROGEN, R600. Unit was left unplugged for safety and no water leaks observed during service.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB) and 1 CNOTE (REQUESTING SENIOR TECH)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised the unit is not draining all of the water and provided photos of water on dishes and pointed to the water in the tub. I found the water in the tub were drops of water and not a large amount of water in the bottom of the tub. I placed the unit in diagnostics and tested and while testing, I placed my multimeter on the black wire of the main harness and tested amp draw to the components and found all components are getting proper amp readings and the element is at 7-9amps during wash and drying cycles. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and rinse aid use. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

Arrived on site to diagnose washer that was not locking the lid. Examined unit and confirmed error for lid lock error. Talked to CS who advised I could replace the lid lock since the call came back within 30 days of repair. Replaced lid lock and verified proper function. Parts used - W11513248.

Arrived onsite for unit not operating following a power outage. Opened panel and cleaned the connection between the ui and control and tested under load and found function restored. Loose connection cause of of failure. Advised customer on power outages from GFCI breakers and how to identify tripping. All checks good. No parts.