Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8238 customer reviews

Scott  M.

Scott M.

Near Anderson Mill Rd, Austin, TX 78750
Lou S.

Lou S.

arrived on site to inspect oven not heating properly. Upon further inspection, I found that the oven is heating properly but it was preheating to 350 degrees in approximately 15 mins. I advised the customer to wait 30-45 mins before placing food in to cook. Also, I noticed that the oven door gasket is flattened and will need to be replaced. I found that the microwave light is not working and the customer complained the the turntable is not turning. Upon further inspection, I found that the microwave automatically places the turntable into the off mode at the start of the heating process and one has to push the turntable on select bottom in order for it to turn. I advised the customer of my finding on this issue. Office to order oven door gasket. Also order light bulb, bulb housing, switches and interlocks, and appliance

Near TX-195, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site for no operation, found control is defective. 120 volts to control, but no output and no lights, part sent is w10625696. Not correct control. All water connections dry. Jordan assisted with parts and reschedule.

Near Aikman Dr, Troy, TX 76579
Kevin B.

Kevin B.

Arrived on site and attempted to cycle icemaker manually and found that motor is failing and it is not turning. Replaced ice maker and it began cycling immediately and filled with water. No water leaks from connections at time of service, job complete.

Near MoPac Expy, Austin, TX 78749
Steve C.

Steve C.

Near Timber Trail, Cedar Park, TX 78613
Scott  M.

Scott M.

Maytag dryer or drying clothes . Clogged vent

Near Kramer Ln, Austin, TX 78758
Dona W.

Dona W.

Arrived on site for unit only running for 5 minutes and then will shit itself off, ran unit with wet clothing inside and found the timer is stopping, not allowing unit to continue through cycle. Motor is starting with push to start, not stalling no noise on motor and is not showing as overheating. replace the timer and thermostats as stalling in certain position, can wear thermostats and cause erroneous readings. Replaced timer and thermostats. Unit is running for correct amount of time, no longer stopping in cycle. Units element checks good. Unit is ducted very shortly, duct clean good airflow. All parms check correctly.

Near Acres Rd, Temple, TX 76501
Thomas L.

Thomas L.

Arrived on site for no cool condition. Control would not accept command to enter diagnostics. Found thermister out of operating range. Replaced both.

Near Fairway Ln, Meadowlakes, TX 78654
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced freezer brackets, replaced rc thermistor with fan motor and support, sealed the freezer compartment, unit tested good. Water lines were dry at time of service.

Near Blue Ridge Dr, Dripping Springs, TX 78620
Connor M.

Connor M.

KUIX505ESS2 kitchenaid ice machine Arrived on site to install recirc pump for repair. Installed and monitored an entire harvest cycle. Ice is now proper thickness. Unit working properly, no leaks detected.

Near Braford, Johnson City, TX 78636
Dona W.

Dona W.

Arrived on site for previous technician Tested the unit ice maker and received error code E2 lost position. Also found excessive ice build up in the facia heater. Found no voltage to the facia heater due to the control is defective. Replaced electronic control kit and ice maker. Checked that unit had no errors and went through harvest test 57. Completed harvest. Unit called for water. Unit started ice production. All water connections dry.

Near Coventry Dr, Temple, TX 76502
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I removed and replaced the entire dispenser assembly and replaced with all new parts. Tested unit and unit operated as designed. No water leaks observed during service. Job completed.

Near US-183, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-replaced main control board

Near Coleto Creek Trail, Austin, TX 78732
Scott  M.

Scott M.

Arrived on site for door issues .did get unit to give open/ close message after playing with door a few times . Replaced all micro switches and both interlocks . Checked door brackets and frame, all checked good .

Near Shoal Creek Blvd, Austin, TX 78757
Dona W.

Dona W.

Arrived on site for unit producing dL error code on every other cycle. Found that motor control is not always sending voltage to lid lock. Will need to replace much due to this error and lid lock due to intermittently working. Unit will spin when lid is locked. Found grinding on bearing during spin. Will need to replace bearing as well. Will need 2 hours repair time. Cnotes. Will also need authorization for repair. Unit is in a new home and on gfci. All water connections dry. Susan assisted.

Near Rustling Oaks Dr, Harker Heights, TX 76548
Dona W.

Dona W.

Arrived on site for intermittently drying, ran unit through 2 full timed dry cycles, found temperatures normal. Airflow correct. Unit did not overheat. No abnormal noises. Drum turning correctly. Unit shut off, and when started in new cycle unit started heating again. Timer is counting down correctly. Venting clear. All parms check good on unit.

Near Dry Ridge Road, Harker Heights, TX 76548
Thomas L.

Thomas L.

Arrived on site for noisy spin cycle. Remove wire from basket. Spin cycle is now at a normal sound level. All water connections were dry.

Near W Bank, Horseshoe Bay, TX 78657
Lou S.

Lou S.

arrived on site to inspect washer running too long. Upon inspection, the customer advised that he had put bedding in the unit and ran wash on rapid wash and it appeared that the unit ran for more than 3 hours. He advised that the unit was vibrating very badly. I placed the unit diagnostics and the unit show error codes 8/6, 7/8, 0/3, 0/5. I cleared the error codes and continued with diagnostics. Once the unit was done, there were no error codes. I verified the rotor and stator were good and I tested unit in high speed spin to verify. Unit tested good in high speed spin. I instructed the customer on detergent and softner use as they were pouring the detergent directly into the unit and into the dispenser. I instructed the customer on the amount of detergent and softner to use as well. Advised the customer on size of loads and which wash modes to use depending on clothing and bedding. No water leaks observed during service.

Near Everts St, Leander, TX 78641
Kevin B.

Kevin B.

Right on site and found refrigerator is showing power on user interface but there is no cooling function. Found that refrigerator was still in show room mode. Retailer did not clear show room mode after refrigerator was installed, compressor has started running and recommended to customer that refrigerator be allowed to call for 24 hours to reach correct temperature. No water leaks from connections at time of service, job complete

Near Sawyer Ranch Rd, Dripping Springs, TX 78620
Clif L.

Clif L.

Maytag washer MVWC300VW0. Arrived on site to diagnose a washing machine that is leaking. Tested unit and found no failures to washer itself at this time and no leaks inside unit. Did note customers drain backing up to the point it’s causing a syphon to occur on drain line. Advised homeowner she’ll need a plumber to come correct drain issue. In combination with a water softener the drain issue is most likely cause of leak, as excess sudsing would leak out of top of drain pipe. No for the repairs needed by appliance express and homeowner is contacting plumber to complete repair.

Near Musselman Ct, Hutto, TX 78634
Connor M.

Connor M.

WFW94HEAW0 whirlpool washer Arrived on site to test unit for not draining well. Found no stored error codes. Ran diagnostic cyle and found drain pump operating as designed and motor reaching target rpm. Instruct on proper use and care. No leaks detected.

Near Grande Ln, Driftwood, TX 78619
Connor M.

Connor M.

WGD94HEAW whirlpool dryer Arrived on site to test unit for long dry cycles. Found duct in rear of unit in between dryer and gas line coming from floor to be crushed almost completely. Instruct customer on ocrrecting vent issue and having vents checked. Made aware of potential fire hazard.

Near Grande St, Driftwood, TX 78619
Connor M.

Connor M.

KERS306BSS0 kitchenaid range Arrived on site to test unit for sparking during use. Found full failure on bake element. Ordering for return. Ja approved 6/5

Near Grande Ln, Driftwood, TX 78619
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the element and tested unit. Unit operated as designed. No lint observed during service.

Near Raindance, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-defrosted water reservoir tested water dispenser good icemaker filled with water

Near Far West Blvd, Austin, TX 78731
Steve C.

Steve C.

Arrived on site for the unit is not making ice. Tested the unit is diagnostic and the ice maker passed. Called Whirlpool Sr#7722124664 and advise to replace the evaporator cover. The control already has the updated version. Replaced the evaporator cover and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near W Majestic Oak Ln, Georgetown, TX 78633
Scott  M.

Scott M.

Arrived on site for dryer taking long and multi turns to dry . Ran an air vent check with and with out vent hose and found with check kit that exterior vent is clogged . Unit is heating normal . Recommended to customer to have vents cleaned out . No lint build up at time of service

Near Spicewood Springs Rd, Austin, TX 78759
Dona W.

Dona W.

Arrived on site for dishes not cleaning well, found sump with debris removed, verified water flow verified amp dram all parms check good. Found customer will need to adjust incoming water temps as it is below 120. Instructed customer on detergent and rinse aid usage. 1 wheel off each wheel assy is broken, Will need to replace all four wheels . Customer will install parts. All water connections dry. CS authorized D2C parts.

Near Texoma Dr, Belton, TX 76513
Thomas L.

Thomas L.

Removed and replaced broken hose. Quick disconnect had cracked and would not secure hose.

Near Lehne Loop, Buchanan Dam, TX 78609
Thomas L.

Thomas L.

Arrived on site for Noisey operation. Found condenser cover vibrating. Corrected loose panel. All water connections were dry.

Near Sonya Rd, Buchanan Dam, TX 78609
Luis M.

Luis M.

Refrigerator-replaced failed icemaker

Near Westmont Dr, Austin, TX 78731
Connor M.

Connor M.

KERS306BSS0 kitchenaid range Arrived on site to test unit for sparking during use. Found full failure on bake element. Ordering for return. Ja approved 6/5

Near Marina Cir, Wimberley, TX 78676
Connor M.

Connor M.

M1TXEGMYW01 maytag refrigerator Arrived on site to test unit for water in freezer and ff compartment. Found drain valve clogged. Cleaned valve and defrosted evap pan. Unit working properly, no leaks detected.

Near Co Rd 252, Wimberley, TX 78676
Dona W.

Dona W.

Arrived on site for right ff door plate was catching on hinge. Added 2 washers to bring door up found it is now sliding smoothly. Found ice maker metal bail arm was not inside of motor mechanism, not allowing for ice maker to cycle. Reinstalled bail arm so that it would move cycle. Unit dumped ice that was already made and called for water for new ice production. All parms check good. All water connections dry.

Near Buena Vista Dr, Belton, TX 76513
Scott  M.

Scott M.

Arrived on site replaced latch 103.27, labor 80.00. Tested unit all checked good . Checked lock all checked good Collected 198.32 ck1107. No water leaks detected at time of service . Job complete . Maytag top load extra large capacity washer .laundry

Near E Yager Ln, Austin, TX 78753
Kevin B.

Kevin B.

Arrived on site and inspected the refrigerator and found dent on the left hand fresh food door, also found one shelf on the interior is scratched. Will need to order both to correct issue, informed customer delivery time for new doors is 6 to 8 weeks. No water leaks from connections at time of service.

Near Loretta White Lane, Austin, TX 78744
Dona W.

Dona W.

Arrived on site for excessive noise, found when compressor is running tubing by condenser fan is excessively vibrating causing very loud noise. Added sound dampeners to area and noise greatly reduced, temperatures check good on both fridge and freezer. All water connections dry.

Near Paisley Drive, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no heated dry, removed toe kick to test amp draw and found right wire on harness to element not attached to heating element. Reattached wire to element and ran through diagnostics. Found amp draw correct on element. All parms check good. Customer is using rinse aid. All water connections dry

Near Sam Drive, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for low cool condition, freezer is now at 26 degrees and fridge is at 41 degrees. No longer making ice either. found ff evaporator with only partial frost pattern. Will need to replace ff evaporator due to restriction. Will need uv drier, compressor, stub and ff evaporator. Will need 3 hours repair time CNOTES. Melissa assisted. All water connections dry.

Near Sam Drive, Temple, TX 76502
Thomas L.

Thomas L.

Removed and replaced out of range thermister and control that would not allow diagnostics to be performed.

Near Co Rd 210, Bertram, TX 78605
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found ice build up blocking evaporator drain. Removed ice and cleared drain and refrigerator is now operating properly. All other functions are good, no water leaks from connections at time of service, job complete

Near Interstate 35 Frontage Rd, Buda, TX 78610
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found ice build up blocking evaporator drain. Removed ice and cleared drain and refrigerator is now operating properly. All other functions are good, no water leaks from connections at time of service, job complete

Near Interstate 35 Frontage Rd, Buda, TX 78610
Lou S.

Lou S.

arrived on site to inspect dishwasher dispenser gasket hanging out. Upon inspection, I did find that the dispenser gasket was hanging out of the dispenser door. I removed and replaced the dispenser and tests the unit in diagnostics. Unit operated as designed. No water leaks observed during service.

Near Colt Cove, Lago Vista, TX 78645
Connor M.

Connor M.

WRS571CIDM01 whirlpool refrigerator Arrived on site to test unit for not dispensing ice. Found dispenser motor failed due to previous issue. Replaced and tested unit. Unit working properly, no leaks detected.

Near Great Oaks Dr, San Marcos, TX 78666
Dona W.

Dona W.

Arrived on site for low cool condition, freezer is now at 26 degrees and fridge is at 41 degrees. No longer making ice either. found ff evaporator with only partial frost pattern. Will need to replace ff evaporator due to restriction. Will need uv drier, compressor, stub and ff evaporator. Will need 3 hours repair time CNOTES. Melissa assisted. All water connections dry.

Near Summit Dr, Belton, TX 76513
Connor M.

Connor M.

WRS571CIDM01 whirlpool refrigerator Arrived on site to test unit for not dispensing ice. Found dispenser motor failed due to previous issue. Replaced and tested unit. Unit working properly, no leaks detected.

Near Mary Max Circle, San Marcos, TX 78666
Connor M.

Connor M.

MHW3505FW1 maytag washer Arrived on site to test unit for buzzing and humming when drum rotates. Found control sending improper voltage to stator. Replaced control and tested unit. Unit working properly, no leaks detected.

Near San Marcos, TX 78666
Daniel  A.

Daniel A.

WFW94HEXL2 Washer not washing/spinning. Ran diagnostic. Error code for communication error between MCU/Ccu. Replaced MCU. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Wolf Run, Schertz, TX 78108
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found only 120 V showing at terminal block an entire leg is missing. Inspected breaker on the outside of the home and it is weak/failing. After resetting breaker dryer will now run and heat properly, recommended to customer that breaker be replaced, job complete

Near I-35, Buda, TX 78610
Scott  M.

Scott M.

Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse 24.89,labor 159.99. .collected 200.13w/taxcc . Tested oven all checked normal . Job complete .

Near Austin, TX
Kevin B.

Kevin B.

**Attached pictures to assist with directions** arrived on site and found cold valve of incoming water has very little flow. Inspected cold water line and found sediment buildup on valve screen. Valves will need to be replaced to correct issue and suggested to customer that a permanent solution for high mineral content in water would be necessary to keep washer working. No water leaks from connections at time of service, job complete.

Near Buda, TX 78610
Thomas L.

Thomas L.

Arrived on site for no cool. Fresh food evaporator was not defrosting. Found defective defrost thermostat via diagnostics. Replaced. Unit is so iced up that the rest of the ice that I could not remove will have to be removed by turning unit off. Customer to lay towels on floor on all sides of unit to,catch any water overflow. Part $172.89 Work$179.99

Near Claudia Dr, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for noise complaint from customer, found underwire of bra stuck inside between drum and seal rubbing on front of unit. Removed underwire, verified temperatures and tumble has no abnormal noise. Unit is now running to spec once underwire removed. Dryer vent clear. Airflow is good, temps good.

Near Crossland Dr, Killeen, TX 76543
Kevin B.

Kevin B.

Arrived on site and inspected cooktop and found after uninstalling left front infinite switch harness connector is not attached. After fixing connector all function has returned to cooktop, job complete.

Near Dee Gabriel Collins Rd, Austin, TX 78744
Kevin B.

Kevin B.

Arrived on site and inspected cooktop and found after uninstalling left front infinite switch harness connector is not attached. After fixing connector all function has returned to cooktop, job complete.

Near Dee Gabriel Collins Rd, Austin, TX 78744
Connor M.

Connor M.

JFC2290REP00 jennair refrigerator Arrived on site to test unit for no cool. Found evap fan motor trying to turn but binding up on rubber damper holding it to fan shroud. Corrected issue and tested unit. Unit working properly, nomleaks detected.

Near Mistywood Dr, Austin, TX 78746
Dona W.

Dona W.

Arrived on site to replace all four top adjuster wheels on top rack that were broken, replaced adjusters and stops that were not staying on. Replaced 2 long screws on control as well as control due to holes worn down not holding screws in place. Verified operations, verified all water connections dry. Unit running to mfg spec.

Near Killeen, TX
Dona W.

Dona W.

Arrived on site for no ice production, major ice build up on left side of freezer and ice build up around fridge on back of unit. Per W10772228D and W10842568 will need to replace the control kit, will need to replace the adapter kit on fridge, will need a new seal for freezer door and will need a new ice maker. Will need authorization for this repair, cnotes. Office will reschedule due to needing authorization. Jordan assisted.

Near Curtis Dr, Killeen, TX 76542
Connor M.

Connor M.

WFW8300SW02 whirlpool washer Arrived on site to install parts for repair. Installed all three shock absorbers and tested unit. Unit working properly, no leaks detected.

Near Austin, TX
Kevin B.

Kevin B.

Arrived on site and found saved code F3E1 waterlevel sensor error, Confirmed pressure hose is clear and ran a diagnostic cycle and it completed properly. If situation happens again will need to bring back pressure hose and pressure switch to correct issue. No water leaks from connections at time of service, job complete

Near Ondantra Bend, Austin, TX 78744
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found fresh food in the evaporator is frozen over and fridge will need to be defrosted and thermistor and fan replaced. Explain to customer that fridge will need to be disconnected from power for 24 to 36 hours to remove the ice. Customer has signed refrigerator defrost disclosure. No water leaks from connections at time of service

Near Janes Ranch Rd, Austin, TX 78744
Kevin B.

Kevin B.

5/31/18 11:18: KB there 5/31 THU, 8:26 to 10:06, Arrived on site and found dishwasher is not filling with water, replaced fill valve and diagnostic cycle is now running properly. Also found water temp is not 120 degrees at its hottest, recommended that customer inspect hot water heater for correct operation. No water leaks fron connections at time of service, job complete.; Job Cmpltd, snapped 2 QuickPics

Near Ondantra Bend, Austin, TX 78744
Robert J.

Robert J.

WRS571CIHZArrived on site and replaced loud and clicking diffuser in refrigerator. All sounds and fu

Near S Lamar Blvd, Austin, TX 78704
Robert J.

Robert J.

GHW9400PW Arrived on site. Checked washer for leaving water in drum and wet clothes at the end of th

Near TX-343 Loop, Austin, TX 78704
Steve C.

Steve C.

Arrived on site for the unit will not clean dishes. Found the unit will fill with water and then will not wash. Found the sump and motor is defective. Quoted customer for the part $200.98 and labor dw120 $199.99 plus tax. Customer advise she will get a new unit. Customer only paid for the service fee. All water connections were dry at the time of service.

Near Medina Creek Cove, Georgetown, TX 78633
Daniel  A.

Daniel A.

NTW4516FW2 Drain pump running continuously. Ran diagnostic. Error code for no fill/long fill. Customer attempted to soak clothing. Washer does not have soaking option. Reset unit by allowing drain pump to run til control satisfied. An test. Normal operation after service. Checked water inlet and drain hoses. No leaks detected

Near Goat Hollow, San Antonio, TX 78232
Dona W.

Dona W.

Arrived on site for no water flow to dispenser, found filter was clogged and needed replaced installed bypass on reservoir assembly to verify. Customer had a new filter, tech replaced filter and bled 2 gallons of water out of unit. Water flow checks good. All water connections dry.

Near E U.S. 190, Copperas Cove, TX 76522
Connor M.

Connor M.

WRX735SDHZ00 whirlpool refrigerator Arrived on site to inspect unit for damage to pantry door. Found dent. Replaced and tested unit. Unit working properly. No leaks detected.

Near Newman Dr, Austin, TX 78703
Connor M.

Connor M.

KDFE104DBL2 kitchenaid dishwasher Arrived on site to test unit for not filling with water. Found foreign oblect under float not allowing switch to disengage. Removed object and tested unit. Unit working properly, no leaks detected. Collected svc only via cc.

Near Austin, TX
Dona W.

Dona W.

Arrived on site for unit not filling and not spinning or washing. Found F7 e5 error shifter error. Ran unit through diagnostics found shift motor working properly, acu not sending proper voltage to shifter. Replaced acu, reprogrammed acu, loaded unit with clothing found unit running to spec. Unit checks load size, fills, agitates, drains and spins. All water connections dry. No errors all parms check good.

Near Vernice Dr, Copperas Cove, TX 76522
Scott  M.

Scott M.

Arrived on site for strange nose . Found what sounds like air getting sucked in causing noise and also some splatter on water dispense . . Replaced housing and valve ,customer had new filter . Still making noise , but spatter has subsided some what. Recommended having a hammer valve installed . No water leaks detected at time of service . Job complete

Near Austin, TX
Dona W.

Dona W.

Arrived on site for no ice production, found stalled ice maker motor, replaced, unit called for water and started ice production. All water connections dry.

Near Inspiration Dr, Killeen, TX 76549
Dona W.

Dona W.

Arrived on site for no ice production, found stalled ice maker motor, replaced, unit called for water and started ice production. All water connections dry.

Near Inspiration Dr, Killeen, TX 76549
Joseph C.

Joseph C.

DU840SWPU0 Arrived on site for “unit is crooked, in cabinet” complaint. Inspected unit and found right side of unit dropped down, due to right front foot dropping off of flooring. Adjusted and relocated right front foot. Reattached left mounting bracket to cabinet. Unit checks good. No leaks detected, at time of service.

Near Gila Cliff Dr, Pflugerville, TX 78660
Connor M.

Connor M.

MEDC215EW1 maytag dryer Arrived on site to test unit for squeaking during use. Isolated sound to motor. Replaced dryer repair kit just in case. Will need to replace motor. Customer going out of town and requesting june11th. Scheeduling call out 2 weeks.

Near Berkeley Ave, Austin, TX 78745
Daniel  A.

Daniel A.

WOS51EC0AS04 Lower sliding rack not extending fully. Removed lower rack. Retaining tab in wrong position behind sliding mechanism. Corrected retaining tab position. Normal operation after service

Near Andrew Run, Canyon Lake, TX 78133
Lou S.

Lou S.

arrived on site to inspect water dispenser not dispensing water. Upon inspection, I found that the water reservoir was full of ice. I removed and replaced the reservoir and tested unit and unit operated as designed. No water leaks observed during service.

Near Shell Rd, Georgetown, TX 78628
Luis M.

Luis M.

Refrigerator-adjusted brackets screws holding compressor and condenser coil

Near Windsor Rd, Austin, TX 78703
Dona W.

Dona W.

Arrived on site to install pressure switch and pressure switch hose as unit was repeatedly giving f20 error code. Verified both cold and hot water flow is good. Verified hose in standpipe is correct. Replaced pressure hose and pressure switch, ran through diagnostics checked good. Started normal cycle. Unit filled, stopped filling, agitated, drained and spun with no error codes. All water connections dry. Instructed customer they need to use less detergent unit is oversudsing.

Near Bayberry Dr, Killeen, TX 76542
Connor M.

Connor M.

MVWB835DW0 maytag washer Arrived on site to install control and pressure switch hose. Installed both parts and tested unit. Unit working properly, no leaks detected.

Near Farm to Market 1626, Austin, TX 78748
Scott  M.

Scott M.

Arrived on site for lights not working in freezer section . Checked connections on fresh food light bar , all checked good . Getting voltage in to freezer and checked normal . Replaced freezer light bar and lights are now working . No water leaks detected at time of service , fridge is not hooked up as to it sitting in living room. . Job complete whirlpool fridge side x side .

Near Childress Dr, Austin, TX 78753
Luis M.

Luis M.

Icemachine-installed tube to recirculating pump

Near Westover Rd, Austin, TX 78703
Steve C.

Steve C.

Arrived on site for the unit is leaking water. Found the leak is coming from the sump and motor. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Bosque Trail, Georgetown, TX 78628
Dona W.

Dona W.

Arrived on site for no tumble during dry cycle. Found belt snapped in half and idler pulley worn down on motor. Replaced idler and belt, verified operations unit checks good. Venting clear, airflow good.

Near N Interstate 35 Frontage Rd, Salado, TX 76571
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced mullion, unit tested good, water lines were dry at time of service.

Near FM 967, Buda, TX 78610
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left rear valve, right rear burner head/orifice holder and the spark module. Tested the unit and it operated as designed. I verified no leaks at all connections before re-assembling the unit. No gas leaks detected during service.

Near N 10th St, Jarrell, TX 76537
Lou S.

Lou S.

arrived on site to inspect fc ice maker not operating. Upon further inspection, I found ice on the Evap cover and on the Evap. I found that the fc door was gapped on the top left corner of the gasket. I adjusted the fc door brackets and reshaped the gasket and tested door and it sealed. I checked the drain tube for gapping and found that it was gapped approximately 1/4 inch. I used manufacturer approved silicone to seal the gap. I also found that the UI was not properly mounted. The customer advised that another company technician had services the unit approximate one week ago and failed to install the UI correctly. I mounted the UI correctly. I advised the customer to not open the fc door for about two hours to give the door gasket time to reshape and seal correctly. No water leaks observed during service.

Near N 10th St, Jarrell, TX 76537
Chase S.

Chase S.

MHW3505 arrived on site and replaced rotor and rotor bolt. Complete tub and drum assembly which included the bearing was replaced previously. All functions of washer check good, no water leaks present after repair.

Near Nelson Ranch Loop, Cedar Park, TX 78613
Dona W.

Dona W.

File#7722111215 rich whirlpool techline, W11092686C service pointer. Per whirlpool metal thermistor will need to be replaced with plastic thermistor, will need to hardware this from rc therm. Sealant needs to be installed around the fridge section, as well as two new screws will need to be replaced onto evap cover. Will need to replace the rc therm again as well per whirlpool. Will need authorization for repair. Cnotes. All water connections dry Callie and Jordan assisted.

Near Beachcomber Dr, Belton, TX 76513
Joseph C.

Joseph C.

WTW4616FW1 Arrived on site for “unit fills with water, but will not agitate or spin” complaint. Inspected unit and found lid latch faulty. Removed and replaced lid latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.

Near F Ln, Austin, TX 78754
Scott  M.

Scott M.

Arrived on site for dead dryer . Found no power to outlet . breakers had been thrown . Reset breakers tested all fuses, heater , thermostats . All checked normal . Did recomend having an electrician check outlet and breakers, also to have the duct work cleaned to outside . No lint build up at time of service . Job complete

Near Anderson Mill Rd, Austin, TX 78750
Connor M.

Connor M.

WTW4816FW2 whirlpool washer Arrived on site to test unit for agitator assy issue. Found bolt loose causing agitator to break. Replaced and tested unit. Unit working properly, no leaks detected.

Near County Rd 131, New Braunfels, TX 78130
Nathaniel B.

Nathaniel B.

Model WDT730PAHZ0, Arrived on call for dishes not drying, replaced dispenser that previous tech ordered due to broken and instructed customer on soap and rinse aid use again and must run hot water at kitchen sink before starting dishwasher, no water leaks after repair, call complete.

Near Speidel Dr, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WDT730PAHZ0, Arrived on call for dishes not drying, replaced dispenser that previous tech ordered due to broken and instructed customer on soap and rinse aid use again and must run hot water at kitchen sink before starting dishwasher, no water leaks after repair, call complete.

Near Speidel Dr, Pflugerville, TX 78660
Steve C.

Steve C.

Arrived on site to replace the control and thermistor due to not cooling properly. Replaced both parts and tested the unit. Unit works properly and customer has a one year warranty on the parts and labor. All water connections were dry at the time of service.

Near E Tate St, Burnet, TX 78611
Lou S.

Lou S.

arrived on site to inspect washer not getting clothes clean. Upon arrival the customer advised that unit is continuously not cleaning their clothes and leaving soap residue on the clothing. I placed the unit in diagnostics and tested. Unit operated as designed and there were no error codes at the end. I contacted Techline and spoke to Andrew who advised that there is a service pointer regarding detergent residue; however, it does not include this model. Andrew advised that there is nothing more that can be done to this unit and provided me with SR#7722110477. I advised the customer of Techlines input and advised the customer again to cut back on detergent and to dilute their detergent every time they wash due to having a water softner on their water source. No water leaks observed during service. The part showing for this call was not on shelf at time of retrieving parts for today's service calls as it was not a part for this unit.

Near Cerezo Dr, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for water under unit, found a prior company had been out to diagnose and found drain tube from freezer fitting collapsed and company pushed something through fitting to open water flow. Inspected fitting and it is flowing correctly with water from defrost. Replaced plastic extending from fitting to drain pan. Saw no leaks or drips once replaced. Unit checks good no leaks at this time.

Near Lauren Lea Dr, Killeen, TX 76549
Nathaniel B.

Nathaniel B.

Model WRX735SDBM02, Arri ed on call for icemaker not making ice and found icemaker sent is the wrong icemaker, will order correct icemaker with harness and dual valve due to ice maker fill cup frozen over and replacing ice maker due to ice buildup in head and will use ice container on return, skyped office parts and talked to james and will reschedule for 6/4/18 no water leaks at time of call.

Near Kolsti Way, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX735SDBM02, Arri ed on call for icemaker not making ice and found icemaker sent is the wrong icemaker, will order correct icemaker with harness and dual valve due to ice maker fill cup frozen over and replacing ice maker due to ice buildup in head and will use ice container on return, skyped office parts and talked to james and will reschedule for 6/4/18 no water leaks at time of call.

Near Kolsti Way, Pflugerville, TX 78660
Thomas L.

Thomas L.

Arrived on site for no operation. Tested and found unit to have open for more views. Replaced and tested. Instructed customer to have it checked and vent hose replaced. Enter via key under flowerpot. Replaced key under flowerpot after locking door and leaving. You

Near Holly St, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer is using detergent pods and no rinse aid. I instructed the customer that using detergent pods is too much detergent for the dishwasher and the dishes won't get washed. I recommended that they switch to a liquid or liquid gel and only use no more than two tablespoons at s time. Also, I recommended that the customer use rinse aid and fill the rinse aid chamber to the top and watch it periodically to make sure it doesn't get low. The customers unit is connected to a hot water source on its own therefore they don't have to run the sink water until it gets hot then turn the unit on. I Iran the unit in diagnostics and unit operated as designed. No water leaks observed during service.

Near Ursula Court, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for no cool condition, found bad start relay and capacitor on start relay. Replaced start relay and capacitor, compressor turned on and started running. Inspected for frost pattern. Frost pattern starting to form. Temperatures dropping inside freezer and fridge. All water connections dry. Unit checks good.

Near Lyra Dr, Killeen, TX 76542
Thomas L.

Thomas L.

Arrived on site for No operation and burning smell. Opened control panel and found that the control board and the touch panel had burnt and melted. Unit will need both. Mr and Mrs have decided not to repair unit.

Near Castle Pines Cove, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and replaced all nozzles, valves, and dispenser recommended by tech line on previous visit. This represents all water flowing parts and the entire top section of the washer. The tub ring was also replaced by a previous technician, no other replacement of parts or adjustment could affect operation further. No water leaks from connections at time of service, Job complete.

Near Farm to Market 1626, Manchaca, TX 78652
Connor M.

Connor M.

KSC24C8EYY02 kitchenaid refrigerator Arrived on site to test unit for not cooling. Found compressor running very hot, no frost pattern. Amp draw on compressor too high. Will need to replace compressor. Needs autho. Needs two hours. Office to schedule directly.

Near Legend Hill, New Braunfels, TX 78130
Dona W.

Dona W.

Arrived on site for door not closing all the time, found door latch and catch are not always making connection, will need to replace door latch and door catch. Door seal looks good not worn. All water connections dry. Jordan assisted with reschedule and parts.

Near Alabaster Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to inspect dishwasher not getting dishes clean. Upon further inspection, I removed and replaced the wash arm and manifold in the top tub. I tested the unit in diagnostics and approximately half way through the test I opened the drawer and found a large amount of suds in the bottom of the tub. I photographed for verification. At the end of diagnostics, there was still a large amount of suds. Again I photographed my findings. I ran the bottom tub in diagnostics and the unit operated as designed. I did find some detergent buildup in the ports of the manifold and wash arm of the bottom tub, along with some food debris which were not there at the last service call. I will ask the office to order a wash arm and manifold for the bottom drawer since the design has been updated and seems to dispense water more evenly as did in the top tub and schedule return service. Also, I advised the customer to cut way back on detergent; to use approximately 1 to 2 teaspoons in both tubs. No

Near Co Rd 174, Cedar Park, TX 78613
Kevin B.

Kevin B.

Arrived on site and found solenoid is not connected, after correcting icemaker will now give cubed ice. No water leaks from connections at time of service, job complete.

Near Manchaca, TX
Kevin B.

Kevin B.

Arrived on site and found Condensation buildup along bottom of freezer door gasket and on Mullian in between freezer door and refrigerator door. Found a large gap in between gray cabinet surround and white freezer liner, took one picture. Used sealant to fill in gap and this may stop condensation. Requested that apartment management continue to monitor refrigerator. A new freezer door may be needed, no water leaks from connections at time of service.

Near Narvella Dr, Manchaca, TX 78652
Scott  M.

Scott M.

Arrived on site for microwave not heating . Found mag had failed . Ordering mag , cap, diode . Return 6/4. Whirlpool gold microwave , built in

Near Waldon Dr, Austin, TX 78750
Connor M.

Connor M.

KBFS25EVMS00 kitchenaid refrigerator RF440-399.99 arrived on site to test unit for not cooling intermittently. Found compressor running very hot and loud. Compressor runs for a bit then shuts off due to overload relay tripping. Confirmed bad compressor. Part is covered under entitlment labor is not. Collected svc only via cc. KC approved saturday. Allow 2 hours

Near Pvt Rd at Coyote Run, New Braunfels, TX 78132
Nathaniel B.

Nathaniel B.

Model WRF560SEYM05, Arrived on call for ice maker not making ice and not able to dispense water, called for water at dispenser and valve is humming but no water and jumped l-v at ice maker and no water to ice maker but valve is humming, will order supply and dual valve and filter housing just in case, customer says that they have never replaced water filter so instructed them to replace water filter and test to see if gets water and if icemaker gets water with in 6 hours after replacing filter to call our office and instruct them repair is made and service not needed and did instruct customer if water filter caused this issue it would not be covered under warranty and they would be charged a service fee due to customer instruct is not covered., will use ice maker on return if needed., no water leaks at time of service.

Near Applewood Dr, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRF560SEYM05, Arrived on call for ice maker not making ice and not able to dispense water, called for water at dispenser and valve is humming but no water and jumped l-v at ice maker and no water to ice maker but valve is humming, will order supply and dual valve and filter housing just in case, customer says that they have never replaced water filter so instructed them to replace water filter and test to see if gets water and if icemaker gets water with in 6 hours after replacing filter to call our office and instruct them repair is made and service not needed and did instruct customer if water filter caused this issue it would not be covered under warranty and they would be charged a service fee due to customer instruct is not covered., will use ice maker on return if needed., no water leaks at time of service.

Near Applewood Dr, Pflugerville, TX 78660
Steve C.

Steve C.

Arrived on site for the unit has error code f6e1. Tested the unit in diagnostic and received error code f6e1 and unit will not spin. Found the MCU is defective. Quoted customer for labor Fl450 $199.99 and part is covered. Replaced the MCU and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Apache Tears, Horseshoe Bay, TX 78657
Mike C.

Mike C.

Whirlpool microwave WMH31017HS Arrived to find door on unit dented. Installed new door and checked operation. Checked good.

Near Mozart St, Round Rock, TX 78665
Joseph C.

Joseph C.

ASI2575GRS00 Arrived on site for “dented fresh foods door” complaint. Inspected unit and found fresh foods door dented. Removed and replaced fresh foods door. Unit is performing as designed. No leaks detected, at time of service.

Near Renegade Drive, Austin, TX 78725
Scott  M.

Scott M.

Arrived on site for door handle on left side had fallen off still attached on right side . Rescrewed handle back on but only able to do so bye taking door apart , tightened all screws on door . Handle is securely attached now. No gas leaks detected at time service job complete. IKEA gas range

Near Austin, TX
Lou S.

Lou S.

arrived on site to inspect oven taking too long to heat up. Customer advised that the unit sometimes takes 30 mins up to an hour to heat up. Upon further inspection, I placed the unit in diagnostics and looked for error codes. I found that it had an F1E1, which Tells me to replace the appliance manager. I ended diagnostics and placed my thermal couple in the middle of the center rack ,and began testing on Bake at 350 degrees at 0935. Unit never got above 308 and dropped to 281. Turned unit off and let cool down while I checked diagnostics again. I received the same error code F1E1. I tested the unit again at 350 Bake and the unit was reading 260 degrees. Within approximately ten minutes the unit began reading above 350 degrees. I contacted Techline and spoke to David, who advised that the control would need to be replaced because it's not sensing the thermistor. David provided Techline file #7722105557. Office to order control and scheduled return service for 06/04/18 JA. No gas leaks

Near Great Oaks Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model NED4655EW1, Arrived on call for dryer not heating at all, found that high limit was open so installed cut off and tested and know dryer is heating but found wall vent is restricted in the home wall, customer to contact a wall vent cleaning service and not to run dryer until wall vent is cleared due to this is a fire hazzard. Call complete

Near Valley Meadow Dr, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model NED4655EW1, Arrived on call for dryer not heating at all, found that high limit was open so installed cut off and tested and know dryer is heating but found wall vent is restricted in the home wall, customer to contact a wall vent cleaning service and not to run dryer until wall vent is cleared due to this is a fire hazzard. Call complete

Near Valley Meadow Dr, Pflugerville, TX 78660
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced the door seal, unit tested good, no leaks at time of service.

Near Ranch Rd 12, Dripping Springs, TX 78620
Clif L.

Clif L.

Whirlpool dishwasher WDT730PAHZ0. Arrived on site to diagnose a dishwasher that is leaking when running. Tested unit and found Dorsey on the shave the top left corner from factory defect. Replaced door seal and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Pablo Circle, Round Rock, TX 78665
Mike G.

Mike G.

WTW5000DW1, Arrived on site for unit not washing, checked unit and found that the wash plate is stripped out and is just spining unit will need wash plate replaced and may need drive hub kit checked unit for water leaks and no leaks found at time of srv ordering part

Near Greenlee Dr, Killeen, TX 76542
Mike G.

Mike G.

WTW5000DW1, Arrived on site for unit not washing, checked unit and found that the wash plate is stripped out and is just spining unit will need wash plate replaced and may need drive hub kit checked unit for water leaks and no leaks found at time of srv ordering part

Near Greenlee Dr, Killeen, TX 76542
Dona W.

Dona W.

Arrived on site for f51 and SD error code, found bearing shaft stuck to basket, clothing became lodged between seal and bearing not allowing for basket to break apart from basket, had to completely pull basket and tub due to not being able to pull basket off of bearing. When old bearing removed some plastic from tub were attached and tub was very thin near bearing housing but replaced Replaced bearing kit, checked for water leaks and found tub is cracked from so much wear from rubbing of clothing. drain hose over two foot down drain standpipe creating SD error, put in standpipe correct. Replaced tub assembly, found new tub is leaking. Will need new tub and authorization for a new tub. Discussed with Erika and Jordan. Water connections are dry. Office will need to reschedule.

Near Wedel Cemetery Rd, Rogers, TX 76569
Kevin B.

Kevin B.

Arrived on site and inspected unit and found condensation has formed on Mullian found humidity control is not on and showed customer where it is located. No further repair is required at this time, job complete.

Near Las Cimas Pkwy, Austin, TX 78746
Brandon C.

Brandon C.

Arrived on site for part hanger, unit was filling with water when I arrived when unit was not in use, I replaced the water valve, unit tested good. Water lines were dry at time of service.

Near Burgess Ln, Austin, TX 78738
Nathaniel B.

Nathaniel B.

Model GS773LXSS0, Arrived on call for right front burner sometimes not lighting right away like the rest of the burners, replaced electrode and checked operation and all checks good, call complete, no gas leaks after repair.

Near Quiet Water Pass, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model GS773LXSS0, Arrived on call for right front burner sometimes not lighting right away like the rest of the burners, replaced electrode and checked operation and all checks good, call complete, no gas leaks after repair.

Near Quiet Water Pass, Pflugerville, TX 78660
Scott  M.

Scott M.

Arrived on site for door/open display light would stay on . Replaced both interlocks and all micro switches . Tested unit , all checked good . Whirlpool over the range microwave vent .

Near Grand Ave Pkwy, Austin, TX 78728
Dona W.

Dona W.

Arrived on site for broken selector knob. Found selector switch shaft snapped, replaced knob and selector switch. Verified operations unit checks good.

Near Wedel Cemetery Rd, Rogers, TX 76569
Connor M.

Connor M.

MVWB725BW0 maytag washer Arrived on site to install new bearing kit. Installed kit and tested unit. Unit working properly, no leaks detected.

Near Gruene Haven, New Braunfels, TX 78132
Brandon C.

Brandon C.

Arrived on site for door not unlocking, found bad bad door lock, replaced door lock, unit tested good. Water lines were dry at the time of service

Near Butterfly Pl, The Hills, TX 78738
Luis M.

Luis M.

Refrigerator-replaced compressor,wheel and cover repaired pierced line

Near Peggotty Pl, Austin, TX 78753
Joseph C.

Joseph C.

WDF520PADM7 Arrived on site for “no wash or drain” complaint. Inspected unit and found that power connection, for sump/motor came loose. Reconnected. Drain pump had piece of glass in it. Removed glass. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Rio Pass, Austin, TX 78724
Brandon C.

Brandon C.

Arrived on site for unit not dispensing ice, found ice had congealed together at bottom of ice bucket preventing unit from dispensing, I removed the ice, defrosted the bucket, unit tested good.

Near Hedgebrook Way, The Hills, TX 78738
Lou S.

Lou S.

arrived on site to inspect refrigerator/freezer lights not working. Upon further inspection, I removed the rc light connected a new light and the lights in the rc and fc came on. I quoted the customer $211.41 for the light and the customer advised that she would try to find the same part online. I removed the light and placed the original light back in its place. No water leaks observed during service.

Near Wyoming Springs Dr, Round Rock, TX 78681
Thomas L.

Thomas L.

Arrived on site to test unit for no operation and no water fill. Found no fault codes n diagnostics. Calibrated control. Unit would enter sensing mode and would not proceed. Replaced control and latch. Unit now operates properly with no water leaks.

Near Briarcrest Dr, Georgetown, TX 78628
Mike G.

Mike G.

WTW7000DW3, Arrived on site for unit making noise checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test properly ran unit with a load and unit fiiled and washed properly and drained properly and unit is spining properly unit did not make any noises that it shound not be making checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time......

Near Old Gate Road, Temple, TX 76502
Mike G.

Mike G.

WTW7000DW3, Arrived on site for unit making noise checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test properly ran unit with a load and unit fiiled and washed properly and drained properly and unit is spining properly unit did not make any noises that it shound not be making checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time......

Near Old Gate Road, Temple, TX 76502
Nathaniel B.

Nathaniel B.

Model JS48PPDBDA, Arrived on call for no cool complaint, installed all sealed system parts and checked pressures and got -2 on low side and 145 on head pressure which is good, customer to allow for 24-48 hours for proper cooling, call complete. No water leaks after repair. Did install condenser fan motor that cs brought with him.

Near Little Lake Rd, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model JS48PPDBDA, Arrived on call for no cool complaint, installed all sealed system parts and checked pressures and got -2 on low side and 145 on head pressure which is good, customer to allow for 24-48 hours for proper cooling, call complete. No water leaks after repair. Did install condenser fan motor that cs brought with him.

Near Little Lake Rd, Hutto, TX 78634
Dona W.

Dona W.

Arrived on site to replace door switch mount bracket. Replaced and verified operations 5 x that door is showing closed, unit is heating, all operations check good. Collected 56.71 for part.

Near TX-317, Belton, TX 76513
Lou S.

Lou S.

arrived on sit to inspect oven not working. Customer advised that they placed the unit in self clean and it stopped working. Customer advised that this has happened in the past. Upon further inspection, I ohmed the fuse and found it open. I removed and replaced the fuse and tested the unit and unit operated as designed. Job completed.

Near Lazy River Bend, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site for water under temp drawer, found evaporator iced up and noise on fan. Found control version is only on 5.0 this unit needs to be on 7.0 or higher. Got part number for control off of service pointer. Will need to replace the evaporator cover, that has fan and therms as well as board. Did not see any leaks from filter housing or water casing. All water connections dry. Erika assisted with parts and reschedule.

Near Myrna Bend, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-installed power harness to valve turned on water to refrigerator

Near Wren Rd, Manchaca, TX 78652
Lou S.

Lou S.

arrived on site to inspect refrigerator fc light not working. Upon further inspection, I found that the fc light switch had ice buildup in it. Also found that the evaporator had a small amount of ice buildup on it. I inspected the fc door and found that at the bottom of the door it was badly miss older causing a gap at the bottom of the door and there was ice buildup on the bottom of the fc door. I used my heat gun to reshape the gasket to hold over until a new door and gasket could be installed. I also found that the drain tube had a gap between it and the bottom of the t was more than a 1/4 inch wide. I used manufacturer approved silicone to seal the gap. I advised the customer to allow the fc door approximately one to two hours to mold into place before opening. I advised the customer that it would be approximately 6-10 weeks before the door arrived. Office to order fc door SS and door gasket-grey amid schedule return service. No water leaks observed during service.

Near Walking Horse Way, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect no cool in the rc and fc. Upon further inspection, replaced the start device and tested and once the compressor came on, the start device popped. I ohmed the compressor and from left to right it was 11.4 ohms and from left to bottom and right to bottom it was 10.9 ohms. Office to order compressor, dye drier, service port, start device and capacitor and schedule for two (2) hour sealed system. No water leaks observed during service.

Near Walking Horse Way, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect vent hood not working. I verified voltage at the outlet. I checked voltage at the main control and there was none. I also checked voltage at the unit control and there were none. Office to order main control and control and schedule return service. Unit was left unplugged.

Near Walking Horse Way, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect dryer not heating. Upon further inspection, I verified ohms at the fuse, cutoff and element and found that the element was bad. I quote the customer $113.49 for the element and DR320 $199.99. Total $339.34. Customer paid total cost today. Office to order element and scheduled return service for 06/01/18 prefer first call. Please mark as LSO. No lint observed during service.

Near Walking Horse Way, Cedar Park, TX 78613
Steve C.

Steve C.

Arrived on site for the unit has a bad odor after the cycle. Tested the unit in diagnostic and no error codes. Advise customer to use affresh or vinegar to clean the unit. Unit works properly and all water connections were dry at the time of service.

Near Mattie Dr, Killeen, TX 76549
Steve C.

Steve C.

Arrived on site for the unit is making noise. Tested the unit and found coins inside the unit. Removed the coins and tested the unit. Unit works properly.

Near Mattie Dr, Killeen, TX 76549
Steve C.

Steve C.

Near Sylvia Dr, Killeen, TX 76549
Steve C.

Steve C.

Near Sylvia Dr, Killeen, TX 76549
Dona W.

Dona W.

Arrived on site for rf burner not always igniting. Found bad electrode in rf burner head. Replaced rf burner head. Verified operations of all 5 burners, verified rf burner igniting every time, verified a dozen times. House is unoccupied. House has not closed yet. Garage door was open when arrived, left open.

Near Cinnamon Teal lane, Leander, TX 78641
Mike G.

Mike G.

NTW4516FW1, Arrived on site for unit banging, checked unit and found that the suspension rods are week replaced all suspension rods and checked unit and unit checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near Chapel Rd, Woodway, TX 76712
Mike G.

Mike G.

NTW4516FW1, Arrived on site for unit banging, checked unit and found that the suspension rods are week replaced all suspension rods and checked unit and unit checked fine checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near Chapel Rd, Woodway, TX 76712
Thomas L.

Thomas L.

Arrived on site for no operation. Found defective control. Replaced and tested. Water connections we re all dry.

Near Shell Spur, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WRT519SZDM02, Arrived on call for condensation on gasket and cabinet, found condensation building up from lower freezer door and has water coming out of the insulation of the freezer door, will need to order freezer door which comes with gasket, instructed customer door orders take 6 to 8 weeks, office will reschedule with customer.

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRT519SZDM02, Arrived on call for condensation on gasket and cabinet, found condensation building up from lower freezer door and has water coming out of the insulation of the freezer door, will need to order freezer door which comes with gasket, instructed customer door orders take 6 to 8 weeks, office will reschedule with customer.

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Autho Wexs700epl2 ,Arrived on call for microwave not heating, found microwave is not heating, and is only drawing 1.0 watts but found no malfunction with switches and interlocks , will order diode and transformer, and will use mag and cap on return if needed, skyped office parts and talked to chase and will reschedule for 5/31/18

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Autho Wexs700epl2 ,Arrived on call for microwave not heating, found microwave is not heating, and is only drawing 1.0 watts but found no malfunction with switches and interlocks , will order diode and transformer, and will use mag and cap on return if needed, skyped office parts and talked to chase and will reschedule for 5/31/18

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for left front burner clicking, found switch at an angle causing knob to show at high on ignite. Adjusted switch, verified unit is working correctly. Unit is igniting correctly no longer clicking. All burners igniting and burning correctly. All parms check good.

Near Acacia Way, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site for not all burner igniting, found spark module will need replaced, tech did clean under flame spreaders and caps. Spark module-216.07 Labor-pr590-239.99 Total of 493.68 Customer would like to think about repair. Tech collected diagnosis fee of 108.24 on card.

Near River Walk Trail, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and diagnosed cooktop and found every inspected part responsible for any function would need to be replaced to ensure cooktop operates properly. Every electrical and physical connection is failing due to the age of the cooktop. Blower wheel, blower wheel mounting screw, blower wheel mounting collar, All 4 heating elements, Grill pan receptacles, all for infinite switches and accompanying harnesses. A complete and total rebuild would be needed to ensure cooktop is operating properly and this is not cost-effective as well as due to the age of the cooktop likelihood of finding the correct parts is not good.

Near Sundrop Valley Dr, Austin, TX 78739
Nathaniel B.

Nathaniel B.

Model WMH31017HS1, Arrived on call for microwave vent fan not pulling enough cfms, called whirlpool tech line and spoke to Dustin file number 7722093524 damper is opening and closing properly and cut out in cabinet is correct, per whirlpool tech line inspector is not testing cfms correctly or meter is bad, builder to verify that inspector is testing cfms correctly and if he is test unit uninstalled and or verify that he is testing properly and if is faulty meter, microwave vent fan is rated at 300 cfm which is the smallest in production, talked to inspector and they will setup on all of these checking the unit uninstalled, call complete.

Near Speckled Alder Dr, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WMH31017HS1, Arrived on call for microwave vent fan not pulling enough cfms, called whirlpool tech line and spoke to Dustin file number 7722093524 damper is opening and closing properly and cut out in cabinet is correct, per whirlpool tech line inspector is not testing cfms correctly or meter is bad, builder to verify that inspector is testing cfms correctly and if he is test unit uninstalled and or verify that he is testing properly and if is faulty meter, microwave vent fan is rated at 300 cfm which is the smallest in production, talked to inspector and they will setup on all of these checking the unit uninstalled, call complete.

Near Speckled Alder Dr, Pflugerville, TX 78660
Brandon C.

Brandon C.

Arrived on site for unit leaking right after unit was installed. I removed unit, found drain pump was faulty and leaking. I replaced drain pump and hose, unit tested good.

Near Jack Nicklaus Dr, Lakeway, TX 78738
Kevin B.

Kevin B.

Arrived on site and inspected unit and found turntable plate is skipping during operation. Removed lower panel and found motor and coupler are not connected properly. After correcting mounting noise has stopped, job complete

Near Scottish Thistle Dr, Austin, TX 78739
Dona W.

Dona W.

Arrived on site for noise throughout cycle, found gearcase is creating chirping noise. Will need new spanner nut and thrust washer,and clutch assembly with gearcase. Found customer using hot water which is causing condensation under lid. Not abnormal, all water connections are dry. Unit is draining properly no error codes. Will need 2 hours repair, cnotes. Jordan assisted office will need to reschedule customer. Customer showed POP as 10/21/17.

Near Longhorn Trail, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for dryer not heating, found thermostat needed replacing, I replaced thermostat, tested good.

Near La Barzola Bend, Austin, TX 78738
Luis M.

Luis M.

Refrigerator-replaced auger motor assembly and enclosure installed ice door kit

Near Sugar Shack Dr, West Lake Hills, TX 78746
Dona W.

Dona W.

Arrived on site for unit not always spinning, found normal cycle set at no spin speed. Filled unit with clothing and ran through complete rapid wash, verified unit is going through full cycle with spin. All operations checked good. Instructed customer on spin speed selection. All water connections dry. Unit checks good.

Near Sun City Blvd, Georgetown, TX 78633
Nathaniel B.

Nathaniel B.

Model WMH31017HS1, Arrived on call for fan blows but not at correct speed, called whirlpool tech line and talked to Kurt file number 7722090230, and was instructed to have builder remove the microwave from over the range and test cfm’s with it uninstalled and will need contact info for who ever is doing the cfm check and how they are checking the cfm’s due to normal check filter is holding paper up to the bottom of the microwave and checked venting at top of microwave and damper door is opening and closing as it should., so builder will need to contact us with this info to verify if it is being properly done , builder had this info the guy that checked the cfm is rick his contact phone number is 5129925847, i do not have a cfm checker, builder will need to have unit uninstalled and have unit tested uninstalled per whirlpool tech line and senior tech gc.

Near Coconut Grove Street, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WMH31017HS1, Arrived on call for fan blows but not at correct speed, called whirlpool tech line and talked to Kurt file number 7722090230, and was instructed to have builder remove the microwave from over the range and test cfm’s with it uninstalled and will need contact info for who ever is doing the cfm check and how they are checking the cfm’s due to normal check filter is holding paper up to the bottom of the microwave and checked venting at top of microwave and damper door is opening and closing as it should., so builder will need to contact us with this info to verify if it is being properly done , builder had this info the guy that checked the cfm is rick his contact phone number is 5129925847, i do not have a cfm checker, builder will need to have unit uninstalled and have unit tested uninstalled per whirlpool tech line and senior tech gc.

Near Coconut Grove Street, Pflugerville, TX 78660
Lou S.

Lou S.

arrived on site to inspect ice maker not dispensing ice. Upon further inspection, I found ice buildup under the ice bin on the arm and also on the dispenser motor. After getter the ice buildup off, I found that nine screw test holds the arm in place under the ice bin had come loose and was not allowing the arm to turn and move the ice around to dispense. I tightened the screw and tested the unit and the unit operated as designed. No water leaks observed during service.

Near Dodge Cattle Dr, Austin, TX 78717
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the right door trim and the vent trim and tested door. Door functions is properly. No gas leaks detected during service.

Near Dodge Cattle Dr, Austin, TX 78717
Daniel  A.

Daniel A.

WRF535SWHZ00 Not cooling in refrigerator. Replaced damper assembly. Checked evaporator fan motor. Normal operation after service

Near Seminole Oaks, San Antonio, TX 78261
Steve C.

Steve C.

Near County Rd 4931, Kempner, TX 76539
Kevin B.

Kevin B.

Arrived on site and inspected dishwasher and found control has burnt, took one picture. At minimum control board and control panel will need to be replaced to correct issue. Quoted customer for Control panel $86.06, control board $218.64, initial service visit covered by manufacturer, remaining labor Full return visit would need to be collected as well. Customer will not be continuing with repair at this time. No water leaks from connections at time of service.

Near E Slaughter Ln, Austin, TX 78744
Thomas L.

Thomas L.

Arrived on site for broken lid switch. Upon inspection I found that the latch bezel cracked and latch came loose. Replaced lid latch and tested unit. All operations were normal. All water connections were dry.

Near Pvt Rd 933, Georgetown, TX 78626
Dona W.

Dona W.

Arrived on site for no tumble during dry cycle. Found belt snapped in half and idler pulley worn down on motor, will need to replace belt and idler pulley. Ohmd heater, and thermostats all checked within spec. Jordan assisted with reschedule and parts 5/31/18. Cleared lint ducting clear.

Near Solana Ranch Rd, Salado, TX 76571
Lou S.

Lou S.

arrived on site to inspect dishwasher not displacing soap tablets. Upon further inspection, I found that the detergent dispenser latch was not operating as designed. When the dispenser would engage to open, the door latch was sticking and not allowing the tablets to fall out during cycle. Also found that the grate over the drain is broken and needs to be replaced. Both of the racks are rusted badly and will need to be replaced as well and customer will discuss with landlord on ordering new racks, at which time, the customer will contact office to order. Office to order dispenser latch kit, spring, dowel rod, dispenser door, and grate and schedule return with customer. No water leaks observed during service.

Near Little Bend Dr, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WRS321SDHB00, Arrived on call for dent on right hand fresh food door, replaced right hand fresh food door and all checks good, no water leaks after repair, call complete.

Near Co Rd 409, Taylor, TX 76574
Nathaniel B.

Nathaniel B.

Model WRS321SDHB00, Arrived on call for dent on right hand fresh food door, replaced right hand fresh food door and all checks good, no water leaks after repair, call complete.

Near Co Rd 409, Taylor, TX 76574
Nathaniel B.

Nathaniel B.

Model WRX735SDBM00, Arrived on call for ice maker not making ice at all, found 122 ac volts to ice maker but ice maker is not cycling, jumped t-h and ice maker still did not cycle, will need ice maker ,ice maker 102.80, svc/labor rf360 169.99 which =272.79 plus tax 22.51 which =295.30, customer approved est., installed ice maker and ice-maker cycled and filled with water, collected full balance of 295.30, no water leaks after repair., call complete.

Near Sassafras St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRX735SDBM00, Arrived on call for ice maker not making ice at all, found 122 ac volts to ice maker but ice maker is not cycling, jumped t-h and ice maker still did not cycle, will need ice maker ,ice maker 102.80, svc/labor rf360 169.99 which =272.79 plus tax 22.51 which =295.30, customer approved est., installed ice maker and ice-maker cycled and filled with water, collected full balance of 295.30, no water leaks after repair., call complete.

Near Sassafras St, Hutto, TX 78634
Mike G.

Mike G.

WDF330PAHS1, Arrived on site for unit now cleaning, checked unit and found that the motor and pump is not turning on replaced motor and pump and checked unit and unit is not washing checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....

Near Paint Horse Dr, Waco, TX 76706
Mike G.

Mike G.

WDF330PAHS1, Arrived on site for unit now cleaning, checked unit and found that the motor and pump is not turning on replaced motor and pump and checked unit and unit is not washing checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....

Near Paint Horse Dr, Waco, TX 76706
Thomas L.

Thomas L.

Arrived on site for noisy operation. The customer is hearing the popping of the harvest cycle which is normal. All water connections with dried.

Near Heritage Loop, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRS325FDAM04, Arrived on call for unit not dispensing ice, found auger motor seezed but still has proper power to it so installed auger motor and tested and is able to dispense crushed and cubed ive know, also sealed were inside liner meets outer cabinet on both sections and reformed freezer door gasket with heat so is know sealing, customer to leave freezer door closed for 1-2 hours so gasket can cool, call complete, no water leaks at time of call.

Near Hyridge St, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WRS325FDAM04, Arrived on call for unit not dispensing ice, found auger motor seezed but still has proper power to it so installed auger motor and tested and is able to dispense crushed and cubed ive know, also sealed were inside liner meets outer cabinet on both sections and reformed freezer door gasket with heat so is know sealing, customer to leave freezer door closed for 1-2 hours so gasket can cool, call complete, no water leaks at time of call.

Near Hyridge St, Round Rock, TX 78664
Dona W.

Dona W.

Arrived on site for no ice production, found ice maker motor stalled. Replaced ice maker. Verified operations unit checks good. All water connections dry.

Near Iris Cir, Temple, TX 76502
Lou S.

Lou S.

arrived on site to inspect washer not completing cycle. Upon further inspection, I placed the unit in diagnostics and tested. Unit showed error code F0E5 and F7E9 at the end of test mode. I found that the rotor bolt was loose and I tightened it. Also, the unit was badly off balance. I placed the unit in diagnostics and cleared the error codes and tested again. Unit operated as designed. The floor was not level and the unit rocked badly. I could not level the unit due to this and advised the customer that they would need to level the floor before the unit could be leveled. I explained how to level the unit once the floor was leveled. No water leaks observed during service.

Near Rolling Hills Dr, Liberty Hill, TX 78642
Dona W.

Dona W.

Arrived on site for no spin, found seized motor and bad capacitor. Re calibrated unit, verified spin operation 2 times, Verified cycle operation. All water connections dry. No errors after motor and capacitor replacement.

Near Thicket Trail, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for not cooling properly in both sections, found unit was set in Celsius and was set 10 degrees higher in fridge and freezer. Temperatures in fridge were 40 degrees, freezer was at 9 degrees. Set unit back to Fahrenheit at recommended setting. Ice is producing at normal level, good frost pattern. All water connections dry.

Near Thicket Trail, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for not cooling properly in both sections, found unit was set in Celsius and was set 10 degrees higher in fridge and freezer. Temperatures in fridge were 40 degrees, freezer was at 9 degrees. Set unit back to Fahrenheit at recommended setting. Ice is producing at normal level, good frost pattern. All water connections dry.

Near Thicket Trail, Temple, TX 76502
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for hot water solenoid is leaking water, replaved valve and checked operation and no leaks after repair, call complete.

Near Nick Price Loop, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for hot water solenoid is leaking water, replaved valve and checked operation and no leaks after repair, call complete.

Near Nick Price Loop, Round Rock, TX 78664
Thomas L.

Thomas L.

Replaced million rail as it’s bottom section cracked off and was no longer sealing properly. Replaced upper shelf as it would not lock into rail fully. All water connections were dry.

Near Bassano Dr, Round Rock, TX 78665

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