"Arrived on site, no answer at the door. Called LMNA. Contacted office thread, office called and sent text. Waited 10 minutes with no response. Tagged door, customer to reschedule.; O-emld tckt"

"Arrived on site to test unit for not heat. Tested unit found all sensors and fuses reading properly. Heating element is reading open. Removed heating element and found coil is broken. Replaced heating element (WP3387747) and tested unit, unit is now heating and is running as designed, job complete."

"Arrived on site to inspect unit for not dispensing water. Upon arrival found error codes F7e4, f2e1, f1e2 stored. Placed unit into diagnostic cycle found unit filling with water but during agitate and spin found unit making grinding noise and not shifting properly. Ordering gearcase, clutch, rotor, and slide. Rescheduled for )8/26; ordrng 1 W11449841 (Yearcase) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the right hand door gasket and refrigerator icemaker. I turned the power back on and found the icemaker harvest and fill as designed. Are used to heat gun two adhere the door gasket to the liner and advise the customer to keep the door shut for at least 2 to 4 hours to allow the door gasket to seal properly. The unit is working and operating as designed. Call complete. W11396037 and WPW10190981.

"KVWB606DSS4 Arrived on site for vent not working properly. Upon arrival, customer stated its not venting upward. Proceeded to take a napkin and place it on the filter while running and confirmed its venting correctly. Unit is functioning as designed. No parts replaced"

Arrived onsite for washer with errors f3E2 F8E1 F0E5. On inspection I pulled the hose off the valve and found the hot side was clogged with a black tar like substance. Cleaned the all the debris off the in-line filter and reinstalled it. I cleared all the error messages. If customer calls back return with inlet valve and control board. No parts were installed during service.

"Arrived on site to inspect refrigerator water dispenser not dispensing water properly. Upon further inspection, I pulled the unit out and tested the water source at the wall and found a few particles of debris. Tested the pressure and got 60psi. Reattached the water line to fridge and tested the water flow and found the water would dispense but would eventually go to a trickle. I removed the water filter and retested the water flow and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings and the history of the unit. Chris advised that the filter use is done and needs to be replaced. Chris provided SR#7739758055. I spoke with in house tech support (SW) and she advised the filter replaces 1500 water bottles which is approximately 187.5 gallons and the filter shows to support up to 200 gallons. I advised the customer of my conversations with tech support and provided the SR number and recommended they replace the filter. Unit is currently operating as designed. No water leaks observed during service, job completed. No parts installed."

"MVW4505MW1 Arrived on site for unit not starting. Upon arrival, found unit uninstalled and another washer is installed on the designated area. Customer mentioned water is not running in the home. Inspected unit and found lid latch wire to be severed. All other visual inspections pass. Ordering W11670519 lid latch and W11643701 lower harness. Customer will have unit installed on the day of service. Customer agreed to reschedule August 28th. Customer prefers PM appointment. ; ordrng 1 W11670519 (Lid latch) and 1 W11643701 (Lower harness)"

MVW6500MBK0 Arrived on site to replace ordered parts. Proceeded to replace W11591637 lower harness. Entered diagnostics and cleared stored error. Ran full diagnostics and tested good. Unit is functioning as designed. No water leaks present at this time.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the diffuser opening and closing. I placed the unit in diagnostics and tested the diffuser in test 3 and found it making the loud noise. I removed and replaced the diffuser and tested and unit is operating as designed. No water leaks observed during service, job completed. W11236851"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer provided a photo from their home inspection that showed the inspector using an infrared gun to test oven temps which is not approved by the manufacturer as the guns only test surface temps and ovens use heat/air to cook. I provided the customer with the service pointer W10565140 which shows how to test the oven temps. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temps was 392 degrees (normal per owners manual). My next four readings were 395, 328, 363, 339 for an average temp of 359 degrees. I advised the customer that the average temp reading is within the manufacturer approved range of fifteen above/fifteen below (335/365). Unit is operating as designed. I made recommendations for use and care. Job completed. No parts installed."

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC light module not working and I tested the door switches and they were good. I found that one strip inside the module was not working and the right side light strip was dim. I found the FC light is working. I removed and replaced the RC light module and tested and unit is operating as designed. No water leaks observed during service, job completed. W11527432"

"Arrived on site to replace previously diagnosed parts. Replaced coupling (WP2220458) and ice container (W11244434). Tested unit, unit now dispenses ice cubes and crushed ice. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit would constantly trip the breaker, builder put in a new 50 amp breaker and unit stopped tripping. Gained access to backside of the unit and inspected all wiring and connections. Found no broken wires and no evidence of a short. Replaced control (W11583303) as precautionary and tested unit by running a preheat bake cycle, unit heated up to 350? with no issues. Unit is now running as designed, job complete."

"KUIX535HPS01 Arrived to inspect ice production issues. I found the ice with a translucent appearance and more watery than expected. Further inspection reveled the air divider at the condenser incorrectly placed, the rear cover missing and the water supply line was kinked. The supply line had a very slow and intermittent drip at the valve and I advised the customer. Correcting the issues and installing a rear cover from cardboard to prevent errant airflow, the machine started production. The customer will replace the water line."

"Arrived on site for not draining and has F3-E1 error code. Upon arrival, inspected unit and confirmed error code, Water level system error. Test unit and drain pump operates continuously. Need to replace pressure switch. Replaced Pressure switch WPW10448876. Test unit and is now good. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for making noise. Upon arrival, customer played video of noise. Ram diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found rotor retaining screw is on floor. Inspected all parts and are good. Reinstalled screw with correct torque. Test unit and is operating as designed. No leaks pre. Job complete. No parts needed."

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Removed rear panel to test heating circuit components. Fount thermostat is OL and all other components are good. Replaced thermostat 279816 and test unit. Unit is operating as designed. Also ran vent test and failed. Advised customer that vent needs to be cleaned. Job complete"

"Arrived on site to test unit for humming while off. Upon arrival customer stated issue is very intermittent. While the unit was turned off it seemed like the blower fan was engaging every 10 seconds. Tried to mimic issue, could not mimic the issue while the unit was off. Inspected wiring and found no issues. Advised customer to try to capture the issue on video so we can better pinpoint exactly whats happening. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for noise. Upon arrival customer stated that whenever the compressor is running it makes a slight high pitch sound. Gained access to unit compartment and confirmed compressor is making that sound. Also found the the compartment is very hot and compressor is extremely hot due to condenser fan not engaging. Replaced condenser motor (W11578915) and tested, motor is now engaging. Noise has been subdued but due to the unit being in use and compressor overheating for a prolonged period of time, advised customer that if issue persists than the unit will need a sealed system repair done. At this time unit is running as designed, no leaks detected, job complete."

Arrived on site for refrigerator needing right side door gasket. On arrival confirmed issue and installed w10830047 gasket. Found door sealing as designed. Call complete

Arrived on site for washer not completing cycles on arrival found f8e1 in diagnostics and found cold side valve failing to open up. Ordering W11595805 valve and rescheduled customer for 08/27/24 to complete repairs.; ordrng 1 W11595805 (Valve)

"Arrived on site. Ran diagnostics fan working,removed compressor cover diagnosed a defective compressor. Removed refrigerant from system,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w1157434,w11506635,wpw10142759"

Arrived on site with new vent. Removed door panel. Replaced leaking vent. Tested and checked for leaks. No leaks. Call complete.

"KRFC704FPS04 Arrived to complete sealed system. I pressurized the system and determined the leak was actually from the RC evaporator and I removed and replaced. Vacuuming to 260 microns and verifying it held for an additional 10 minutes, I charged with the MFG calculated refrigerant charge. The unit started cooling and I verified frost patterns within the RC and FC evaporators. I heat treated the right RC gasket and installed. Operational test good, no leaks observed during service."

"Arrived on site with new gasket. Installed foam gaskets and new gasket on middle drawer. Used heat gun to form into place. Call complete. W11159728, W10622446"

"Arrived on site for refrigerator freezing IDrinks. Found 28f and 32f in different spots, still cooling. Removed diffuser. Replaced refrigerator sensor. Verified operation, call complete."

"Arrived on site for control panel not responding. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Removed console to inspect control. Got 5dcv from control to console. Need to replace console. Replaced console W11120178. Found several cracks on new console out of box. Need to reorder. Ordering console W11120178. Office to reschedule.; ordrng 1 W11120178 (Console)"

"Arrived on site for vent hood making noise. Repoint motor has excessive vibration. Replaced motor. Verified operation, call complete."

Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. Customer advised that the unit makes a clicking noise 10 times a day and that sometimes it its worse than other times. I opened up the refrigerator door and the customer advised that he heard the sound that it makes. I found that the sound was coming from the damper control. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155.

Arrived on site to inspect unit for tripping breaker. Upon arrival called tech line to due process of elimination. With tech line found issue was electric control per tech line replace electric control AND timer at same time. SR#7739759012 Ordering control electric and will return. 8/28; ordrng 1 WPW10476828 (Control)

"Arrived on site. Replaced the compressor,drier,drip pan and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Used w10782196,w11377390,w10782177w11506635,wpw10143759"

Arrived on site to inspect unit for fan not working. Upon closer inspection found blower failed but improperly installed will have have unit properly installed before addressing. Rescheduled for 8/26; schdld next appmnt for 8/26 MON !

"Arrived on site. Found on and off switch stuck in the middle,powered on icemaker,icemaker started harvesting and got stuck replaced defective icemaker,ran harvesting test passed ran fill test passed."

"Arrived on site to inspect unit for not starting a cycle. Upon closer inspection found pump failed, replaced pump and motor assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED w11665769"

"Arrived on site to test unit for no water entering the unit. Entered diagnostics, valve engaged and started filling the unit. When in spin mode unit would start to spin and then stop, also a rubbing sound present. Gained access to bottom of the unit and inspected slider, found all rivets have failed allowing the metal to slip causing the unit to not sense properly and not start filling. Replaced slider (W10734521) from truck stock and tested unit, all components are properly engaging and unit is now running as designed. If issue reoccurs recommend returning with a new slider and clutch. No leaks detected, job complete."

Ordering a new compressor; ordrng 1 W11686820 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

On arrival verified complaint of no heat. Verified voltage and polarity are correct. Checked element found open. Ran voltage check and had 240 at element. Replaced element and unit now heats correctly. Ran vent test and failed on yellow advised customer needs to clean vent in wall. Job complete installed wp3387747

"Arrived onsite for oven missing vent parts. On inspection there no vent on the unit. Installed the new vent parts on to the unit, trim vent & screws. WPY706189 W11598135 W11598202"

Arrived onsite for cracked cooktop. The crack runs from the front to the back on the right side. Reschedule for Monday. No parts installed during service.; schdld next appmnt for 8/26 MON !

Arrived on site to install previously diagnosed and ordered part. Installed motor and retested the unit. The dryer is operating as designed. Job complete 279827

"Arrived on site to inspect previously diagnosed and ordered part. I found that from the initial installation, the power chord L1 L2 and neutral were just loosely fastened the the terminal block and shown signs of burns. I replaced the main harness/terminal block W11531755. I informed the customer of my findings and that the power cord will need to be replaced and I have left the unit unplugged as a precaution. Customer to provide power cord and installation."

"Arrived on site to inspect dryer door not closing properly. Upon further inspection, found the door catch to be defective from strike not being aligned/bent. I replaced the catch and the strike. I tested the unit and the unit is operating as designed. No water leaks observed during service W11429589 W11429587"

"Arrived on site to inspect dishwasher not heating or drying. Upon further inspection, I placed the unit into diagnostics and observed F7E1 (no heat) I ran a test cycle and found that the heater was not heating. I measured the heater and it measured OL. I replaced the heater and retested the unit, the unit is now operating as designed. I also advised the customer of proper detergent usage. No water leaks observed during service. W10518394"

Arrived on site to inspect range with error code. Upon further inspection I placed unit into diagnostics and observed error F2E1 (shorted key). I replaced the control and retested the unit. The unit is operating as designed. No gas leaks observed during service. W11620481

"Arrived on site to test unit for broken spray arm. Inspected spray arm and found the metal splitting from the plastic. Replaced lower spray arm (WD22X25281) and tested unit, unit is now running as designed with all components properly engaging, no leaks detected, job complete."

"Arrived on site for washer not removing fabric softener. On arrival confirmed failure and found cold side valve failing. Replaced valve w11688995 and tested unit, found fabric softener dispenser and no leaks. Call complete"

Arrived onsite for ice machine that not producing ice. On inspection turn unit on and immediately water started to leak out of the reservoir drain pump. On further inspection found that were the pump connects to the reservoir is cracked. The water is leaking out faster then the unit can make ice. Ordered a new reservoir. No parts installed during service. Office to reschedule when parts arrive.; ordrng 1 W11614101 (Water reservoir)

Arrived onsite to replace cracked capacitor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11395618

Arrived onsite for unit not making ice. On arrival ice bucket was about 3/4 full. Customer stated after repair was not making ice. Now is making ice. Ran ice maker test and had no errors. Ran fan test and all fans are functioning. May be consuming faster than production. Selected fast ice for customer and customer will monitor production over 24 hrs. Unit is functioning as designed. If symptoms persist recommend emitter/ reciver and ice box fan . Job complete

"Arrived onsite for unit it making ice. While trying to access diagnostics found UI rot responding properly. Finally managed to get to test 120, ice maker harvest and harvest got stuck midway dumping the cubes but leaving the tray inverted and stuck. Attempted to run test again and UI would not respond. Replaced UI and ice maker due to not responding properly. Replaced both and tested. Unit is now functioning properly. Job complete used w11646196 and w11404239"

"8/21/24 16:33: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"8/21/24 16:43: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"Arrived on site to test unit vibration noise, tested unit found damper running really loud, customer stated that FC gasket is always wet as well, replaced damper noise is now gone, will need to order and installed foam strips Rescheduled for 8/24 installed WPW10479155; ordrng 2 W11159728 (Foam strips)s"

"Arrived on site to inspect unit for low flow issue. Upon closer inspection found error code f8e1 for low flow. Found bracket to cold water broken and contaminated on the hot valve. Replaced both valves. Customer stated unit usually throws code on rinse portion of cycle. Placed unit into customer mode and tested unit. Unit through code within 5 minutes. Removed hot water line and placed in bucket called for water found water pressure and temp good. Found plug on cold valve loose not making proper contact ordering valve and harness. Office to reschedule. USED W11688995 W11688994; ordrng 1 W11688995 (Valve cold) and 1 W11316252 (Harness), rqstng P&A on 1 W11449075 (Harness), ordrng 1 W11509206 (Harness)"

"WFG525S0JS6 Arrived on site to replace ordered parts. Upon closer inspection, smacked K4 relay on original board and light shut off. Proper voltage is receiving the relay to the board. Proceeded to replace W11620559 control. Tested unit and now unit is functioning as designed."

"Arrived on site for oven operates but microwaves shows error code F2-E1. Upon arrival, inspected unit. Found far left 2 buttons are not responding, (lower oven, oven light). Power cycled unit and having same issues. Need to replace console. Contacted claims for authorization. Autho was given. Replaced consoleW11236900. Test unit and is now operating as designed. Job complete"

"Arrived on site for not dispensing water or ice. Upon arrival,inspected unit. Container is empty. Ice mold has ice. Also test water dispenser and is operating correctly. Power cycled unit and reset icemaker and still have same issue. Need to replace icemaker. Ordering icemaker. Office to reschedule ; ordrng 1 W11700250 (Icemaker)"

Arrived onsite for microwave making humming noise and not heating. I confirmed that the microwave was not getting any heat. I took apart the microwave and tested the magnetron. Magnetron tested good on resistance and the capacitor was also checked to be good. I found the diode to be burnt up causing the issue of no heat. I replaced the diode and tested the unit. Unit is now heating and operating as designed. Call complete. INSTALLED W11256462 DIODE.

Arrived onsite for dishwasher not heating. I found a F4E2 error code present. I checked the heater from the control and found it open. I pulled the dishwasher and replaced the heater. The heater is now operating as designed. Unit is operating as designed. NO WATER LEAKS PRESENT AT TIME OF SERVICE. Call complete. INSTALLED W11537778 HEATER.

"Arrived on site to diagnose dryer that was making loud rumbling sounds. On initial test I could not duplicate, but customer showed me recent video. Unit sounded like it had a roller with play on its support. Blower wheel was not loose and had no cracks. Replaced all rollers and tensioner pulley, and also braces the blower housing. Reassembled and ran. Found no abnormal noises at this time. Parts used - 4392067."

"Arrived on site for microwave with bowed door. On arrival confirmed issue and spoke with techline Sr#7739744219. Went through potential causes and found leveling/trim kit from service pointer W11639932 not installed causing entire microwave to bow outward and prevent door from closing. Installed kit parts including w11676904, w1673269(2x), & w11598162. Unit now works as designed call complete"

Arrived on site for refrigerator not making ice. On arrival confirmed issue and found wiring under fc door broken. Repaired two broken wires and tested unit. Found no leaks and ice maker works as designed. Call complete

Arrived on site for dishwasher needing control w11637581 and sump w11613479. On arrival reconf8rmed failures and installed parts. Tested unit and found it working as designed no leaks. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the bulkhead, drum, and used a dryer repair kit to replace the rollers, belt, and idler pulley. I tested the unit and found the unit tumbling and heating as designed with no abnormal sounds present. Call complete. 4392065, W10899578, and W11178667."

Arrived onsite for MW not working properly. On inspection found that the door has to be pushed in before it will start. Installed new interlock it helped but the issue is still there. I installed a new UI on the unit due to the display was getting blurry. Ordering new hinges for the MW. W11033422 W11600321; ordrng 1 W11328745 (Inner door panel) and 2 W11598235 (Hinges)s

"WDP540HAMZ4 Arrived on site for unit not drying. Upon arrival, customer mention after wash motor repair previously, the unit never seemed to dry and heat. Performed overall check up diagnostics and heater came on. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to inspect dishwasher error code(s). Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-drain failure and F7E1-sump motor failure. I cleared the codes and pressed the cancel button to engage the drain pump to drain the water from the unit. The pump failed. I placed the unit back into diagnostics and advanced through testing to test the sump motor and it too failed. I advised the customer of my findings and am ordering the sump,assembly and scheduled return service for 08/23/24. No water leaks observed during service. No parts installed. ; ordrng 1 W11680075 (Sump assembly)"

"Arrived on site for refrigerator not cooling. On arrival found .6amps to compressor, both fans running but dryer was cool to the touch and evap frost pattern was very weak. Found ice maker had been taking around a week to make 1-2 harvest of ice. Found unit has weak compressor, ordering W11580057 compressor, W11578004 evap coil, WPW10143759 uv drier, W10913906 access valve. Will need office to reschedule once Availability of parts is known.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

"Arrived on site to inspect washer control panel not working. Upon further inspection, the maintenance staff advised that the control panel was displaying an error code. I placed the unit in diagnostics showing error code F8E1-long fill (valve). Cleared the code and continued with testing and found the cold water valve is getting energized, but there is no water flow. I allowed testing to complete and other than the cold water issue, the unit is operating as designed. I turned the water sources off and disconnected the inlet hoses and tested the cold water and found there is no water coming from the valve at the wall (photo). I tested the hot water the same way and found there is good water flow from the hot valve at the wall. I re-installed both hoses and checked for leaks and found none. Retested the fill valve and the cold water side continues to not get water. I advised the front office of my findings. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"On arrival verified complaint of not draining, had f9e1 error and pump was humming not pumping, found voltage to pump is correct. Replaced drain pump and unit is now working correctly job complete installed w11412291 no leaks detected during service."

On arrival verified complaint of taking to long to dry. Verified voltage and polarity is correct. Ran vent test and it failed on red. Ran with out vent and it passed. Ran heat test and temps are correct. Recommend dealing vent in the wall. Job complete

"KRFC704FPS06 Arrived to install previously diagnosed and ordered parts. I found the air divider p/n W11466308 was incorrectly labeled by the MFG and will require reordering. Office to contact the customer to arrange return service after the part has been received. No leaks observed during service. ; ordrng 1 W11466308 (Air Divider, Long Version) and 1 TechToInspect (Inspection of W11466308)"

Arrived on site for oven not heating properly . Found oven was tripping breaker . Customer had prior to todays visit had done broil heating the ran bake for about an hour . Has not had any issues since . Ran diagnostics got no error codes . Ran preheat and couple cycles after . Unit is not tripping breaker . Ran temp checks and range is heating properly . Couldnt duplicate error . No parts installed . Job complete

"WTW4816FW3 Arrived to inspect non-operation and noise. The customer advised they had used the machine and upon unloading, the machine started to make a noise. I found the noise was the drain pump and the machine was stuck in flood mode. I was able to reset and then tested. The water level system operated as designed and pressure testing of the tubing showed no loss. After the reset, the machine appeared to operate within all modes, however, at the final customer mode test, the issue showed back up and the machine ran the drain pump incessantly. I removed and replaced the control, recalibrating and retesting. All functions returned to normal and the issue was resolved. No leaks observed during service."

Arrived on site for fridge leaking and making a lot of noise . Found water leaking from fill tube for icemaker and dripping down on to evap fan causing ice to build on fan . Also found in back where wage line connects to fill tube cracked . Tried adjusting fill chute but water is leaking all around tube in back wall . Called tech line documented with Derick . Sr 7739745503. Left icemaker off . Only leaking from inside of fill tube side . Job complete

Arrived onsite and found unit operating with condenser rattle. Used pad to dampen condenser. Unit is now operating more quietly. Vacuumed coil. W11113664

Arrived onsite and found unit operating with failed freezer door switch. Ordering door switch to repair. No parts used. ; ordrng 1 W11396033 (Door switch)

"Arrived on site to inspect dishwasher control panel non-responsive. Upon further inspection, I placed the unit in diagnostics and found the control panel display missing digits (photo). I found error codes F9E1-no drain, F8E4-float switch open, F8E1-no water/long fill. Cleared the codes and inspected inside the unit and found debris on the element (photo). Continued with testing and water entered the unit, but I could not hear the sump motor come on and did not hear the spray arms in motion. I stopped testing and opened the door to find the tub engulfed in suds (photo). The customer provided the detergent they are using and I found it to be an organic dish soap which is not useable in a dishwasher (photo). I removed the toeplate and found water in the drain pan below (photo) and the float switch saturated with detergent causing it to not function properly. I advised the customer of my findings and am ordering the sump assembly, upper and lower spray arms, float switch and CNOTE-LSO. Scheduled return service for 08/26/24. Upon return, the control panel, sump assembly, both spray arms and float switch will need to be replace to complete the repair. I recommended the customer clean the unit before we return to repair the unit. No water leaks observed during service. No parts installed. ; ordrng 1 W11460946 (Sump assembly) and 1 W11550888 (Lower spray arm) and 1 W11545764 (Float switch) and 1 W11545334 (Upper spray arm/manifold) and 1 CNOTE (LSO)"

Arrived onsite for center burner not igniting. Corrected center burner alignment and found unit operating as designed. Advised customer on repair. All checks good.

Arrived onsite for leaking out the right side of door occasionally. Found a wave pattern from the lower wash arm sticking on the filter. Repaired by correcting lower washarm impediment to proper movement and refreshed door seal. All checks good. Eliminated leaking. No parts used.

Arrived onsite and found unit operating with failed touch keys on ui. Replaced ui. Unit is now operating as designed. All checks good.

"WFW5620HW1 Arrived to repair latch. Service test mode had F5E2 and F8E1 stored in memory and I cleared. I found the issue causing the door latch to not operate was the door was sagging far enough to not allow the switch to register its position. I was able to correct the door position via adjustment, which caused the existing latch to operate as designed, without fail through multiple tests. I set the detergent dispense concentration to the 2nd lowest and advised the customer. No leaks observed during service."

"MVW7230HW1 Arrived to inspect noise. The customer presented a video that had two separate noises, at two different parts of the cycle. I was able to isolate the first to the tub ring that was not fully seated during manufacturing. I was able to completely correct the tub ring seating and found the upper tapping noise corrected. The second was excessive endplay of the inner shafting, both upper and lower. The lower shaft had horizontal movement and should have had an imperceptible amount. I removed and replaced the gear case, calibrated and tested within multiple modes and the issue was completely corrected. No leaks observed during service."

"Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), shift actuator (W11481722), belt (W11239857), and pulley shield (WPW10550173). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site. Customer defrosted unit,cleaned up water,replaced drain pan and thermistor harness assembly,ran water through drain water drained correctly. Reassembled unit ran diagnostics changed defrost setting to basic. Used w11087438,w11457241"

"Arrived onsite for unit door not closing. Inspected and found inner hinge spring failed, spring and pin broke. Ordering top left hinge. Will need 2 techs. Office to reschedule. ; ordrng 1 W10691145 (Top hinge)"

"Arrived onsite for unit not making ice consistently. Customer stated unit will go several days not making ice , then resume making ice again. Called tech line due to recurring issues. Spoke to Brandon SR#7739744804. Internal temperature is good. Tech stated controls do not dictate ice making however the emitter and receiver do. Tech wants customer to monitor ice making over 3 days and take a picture. If level is low, recommends replacing optics. Office to reschedule"

"Arrived on site to test unit for dents. Per one stop, replace panel (W11707152), unit is now functioning as designed, job complete."

"Arrived on site to test unit for low ice production. Upon arrival customer stated they only get two trays of ice a day. Tested unit found thermistor out of range. Replaced ice maker (W11700250) and control (W11546690) as precautionary. Tested unit, ice maker is cycling properly and filling with water. Advised customer to monitor unit to see if unit has a defrost issue. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site. Found unit unable to dispense ice due to warped chute plate preventing ice container coupling to make contact with shaft. Replaced chute plate and ice container transferred ice to new container reinstalled bin tested ice dispenser unit working as designed. Ran fill test multiple times on icemaker,icemaker filling correctly,after each fill removed icemaker water not seeping due to valve. Used w11448633,w11574764"

"Arrived on site for cooling issue. Removed evaporator cover,ohmed heater passed,powered on compressor weak frost formation,removed refrigerant unit appeared to have a full charge,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Powered unit on checked low side pressure good checked frost pattern good. Used w11557671,wpw10143759,w11506635"

"Arrived on site to test unit for filter not coming out, tested unit found filter is coming out properly, customer already had the filter replaced, advised customer the some filters go in together then others and using the removal tool will make it easier, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for water in unit after cycle, customer stated that tub is wet and dishes do not dry, tested unit found all components activating and heater is getting hot, but noticed that customer is not using rinse aid, explained to customer that do to plastic tub heater does not get hot enough to completely dry dishes and using rinse aid will allow dishwasher to run at optimal performance, propping door open at the end of cycle will allow dishes to air dry, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed latch, took apart control and found a burnt spot on board, replaced control but unit is trying to start spinning but very slow, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete installed W11176560, W11189137"

"Arrived on site to test unit for not cooling properly, tested unit found customer has multiple thermostats in unit read in RC 38 and 25 and 27, noticed excessive amount of condensation in FC, some items frozen and some are not, ice bin is full, inspected all gaskets and could not find any issues, exposed evaporator and found good frost pattern but fan running faintly, replaced control and tested, fan is now powering on properly now, advised customer to monitor, at this time job complete installed W11556912"

"Arrived on site to test unit for oven not running properly, tested unit found F3E0 error flashing for shorted Oven sensor, tested sensor and could not get a reading, recommend replacing oven sensor and control, ordering oven sensor office to reschedule no parts installed ; ordrng 1 WPW10181986 (Oven sensor)"

"Arrived on site to test unit for noise. Upon arrival customer stated they hear a clicking noise every time they start the unit. Tested unit, all operations sound normal but the louver for the exhaust is making a noise when opening. Stated to customer that the issue may be how it was installed but that flap is designed to open and close and some noise is normal. Unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, replace parts, vacuumed system down for 30 minutes, vacuum held good, charged system with 5.5 oz of R134a, unit developed a good frost pattern, advised customer to monitor for the next 48 hours before loading at this time job complete installed W10507884,W10506635, WPW10143759"

Arrived on site to inspect unit for strong gas smell coming from unit during use. Upon closer inspection found bolts stripped from igniter and burner causing original screws not to hold. Replaced with truck stock screws to hold igniter. Unit is now running as intended and no strong gas smell. If problem persists will need new bake element and igniter. Job complete. NO PARTS USED.