"Arrived on site for a washing machine that is draining when it feels. Inspected unit and work area. The customer advised that he may have sold his issue as when he initially installed it, he had the drain hose hooked up to a garden hose that was laying on the ground. he advised that when the unit would fill, the washer would drain out through the garden hose. I did stated that you looked at the installation instructions and saw that he was supposed to raise up drain hose anywhere from 36 inches to 44 inches high and once he did that, the unit has been working ever since. I ran the unit through diagnostics and did not find any stored error codes. I found that the customer does have the unit hooked up to a garden hose that runs about 30 feet long. I did explain to the customer that that can cause issues with the slow drain as well as potentially a siphoning condition once the unit stops draining. The customer stated that he is working on his house and that it will be installed with normal installation once the renovation is done but it was still a few months away from being completed. I ran the unit through an auto test and found the unit working and operating as designed. I told the customer that the unit is working as its designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dryer, compressor, and access valve and charged the unit up with 250 psi of nitrogen. I found no leaks detected for 20 minutes. I vacuumed down in the unit -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 6 ounces of R134a refrigerant. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11654344"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w10856603 broil and w11182108 bake element"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete installed w11182108 bake and w10856603 broil."

On arrival verified complaint of some lights not working. Spoke to SC and waived diag. Inspected unit and found bad led modules. Replaced FC and some RC. Found top right RC module on side wall is foamed in and unable to be removed. Module cracked and liner was pulling and not giving free. Spoke to TL Drew 7739766998 and was found to be NR. Advised customer to follow up with KA CX and AIG warranty. Job complete installed w11683242

"Arrived on site to diagnose noisy dryer. Ran unit and confirmed screeching from interior of unit. Disassembled and found the belt tensioner pulley was almost completely seized. I removed the pulley and wiped down the support, and replaced 4 rollers as well. Reassembled and verified proper operation. Parts used - 4392067"

Arrived on site to install previously diagnosed and ordered parts per previous tech. I installed the springs bushings and friction pads WP8268990 WPW10337934 WP8268961. Unit is operation as designed. No water leaks observed during service.

"Arrived on site to test unit for not igniting properly. Upon arrival customer stated after using burner for awhile, then turning it off, ignition will not be immediate the next time they try to ignite. Unit is receiving the proper spark and gas flow. Middle burner is struggling to ignite even after burner head adjustments. Will need to order front center burner head assembly and additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10617818 (Center burner base) and 1 W10617815 (Center burner cap) and 1 W10617473 (Center gas valve)"

"Arrived on site to replace previously diagnosed RC door gaskets, replaced gaskets, molded gaskets using heat gun, doors are now sealing properly, job complete installed 2xW10830046"

"Arrived on site to install previously ordered parts. Had to break off wash plate and break off washplate mount from gearcase. Replaced gearcase W11454734, and the following 3 parts due to being covered in gearcase oil and becoming slick, cam W10721967, belt W11239857, and actuator W10913953. These parts only took care of the gearcase leaking oil issue. Need to replace hub to address noise and basket not spinning and agitating correctly. Ordering hub. Rescheduled from home. Customer is requesting sooner service and same tech JZ only. Office to reschedule ; ordrng 1 W10528947 (Hub)"

Arrived on site for a dryer that is overheating. Inspected unit and work area. The customer advised that they have to unplug the unit when the unit is not in use because the unit will heat when its in the off position. I gained access to the element and found the element was grounding against the housing. I replaced the element and checked all other components. I found all other components within range and showing that they were working properly. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete. 279838.

Arrived onsite for a range with the door not opening. The tenant stated that the door open but it makes a weird pop. I found the left side passive hinge bad causing the door to drop and make the noise. I replaced the hinge and tested the door. The door is working as designed. Call complete. INSTALLED WPW10299227.

"Arrived on site for a refrigerator. That is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does not dispensed crushed ice, but also does not really dispense ice either. They advised that they may get one or two cubes that come out but it will not dispense any further ice. I found that the model number was different than what was originally sent over and checked with claims to make sure that we could get it covered. I was advised that the model information sent over was similar enough that they would update the information with the extended warranty. I checked the impeller on the dispenser motor shaft and found that the impeller was completely stripped, causing the issue. Ordering all parts needed for repair in the office. Will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket) and 1 WPW10317991 (Dispenser motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I installed the fill tube extension and Adam perma gum around the edges of the bill to. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. 212643 and WPW10496649.

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit makes screeching noises during agitation and spin. He showed me a video of the sound that it makes during operation. I did confirm the customers complaint and ran the unit through a diagnostic cycle. I could not replicate the sound coming from the washer. I cant access underneath and found all parts. Were in good shape. I started wiggling the cam from side to side and found a slight screeching noise coming from the top of the driveshaft. I remove the agitator and found the spanner not completely loose from the drive block retainer, causing the dry block to scrape against the basket when the basket moved from side to side. I tightened the spanner nut down onto the drive block to create a better connection and test of the unit. The unit began to work and operate as designed. I had the customer run a load of clothes in the washer and we found the unit agitating and spinning as designed with no abnormal noises present. Call complete. No parts were installed."

"Arrived on site for a dryer that is taking a while to get the drum to turn. Inspected unit and works area. The customer advised that she can hear the motor running, but that the drum can take anywhere from a few seconds to 30 seconds to actually start tumbling. I test the dryer and found the drum immediately start turning with no clothes in it. I tested the dryer, holding the door switch and trying to provide some resistance against the drum. I found the belt slipping across the drum, causing the issue. I checked the belt and found that the belt was completely stripped and did not have enough grip to continue to turn the basket. Ordering the belt, rollers, idler pulley, and will return with previously sent parts. I rescheduled the customer to 8/28 per their request.; ordrng 1 279640 (Idler pulley) and 1 661570V (Belt) and 4 WPW10314173 (Rollers)s"

"Arrived on site for a refrigerator that is making a beeping noise. Inspected unit and work area. The customer advised that the unit worked great after the last repair for about two weeks and then it made a beeping noise when he went to dispense ice. He advised that it was beeping at him for quite a while, and was flickering lights on the user interface. He stated that it stopped after a few hours and has been working fine over the past few days since he called in. However, he wanted to have it checked because it sounded a lot like it did previously. I tested the ice and water functions and could not get the issue to replicate. I ran the unit through diagnostics and checked all components. I found all components working and operating as designed without replicating the failure. I called Whirlpool Techline and spoke to Joe SR# 7739769439. He had me specifically run back through the DC loads to ensure that there was not a DC short. We ran all fans, lights, ice maker, and damper control without a loss of power. He advised that it could be an electrical supply issue, but he could not fault the machine because all the components were working and operating without causing a failure. He advised that generally speaking, if there was a DC Short within the unit, it would happen every time one specific component was working. He advised to have the customer take a video of what is happening and try to reset power to see if it may be an issue with his electrical supply. He advised to make no repair at this time. Call complete. No parts were installed."

"Arrived on site to test unit for error code and draining issue. Upon arrival customer stated unit is flashing F8E4 error code and drain pump is making a strange gurgling sound. Tested unit, found F8E4 overfill switch open and F9E2 drain motor electrical problem errors stored. Activated drain pump and heard the gurgling sound, unit will need a drain pump. When removing drip pan found sudsy water present which activated the overfill switch. Replaced pump and motor assembly (W11545764), tested unit, unit now drains properly. Advised customer on the uses of pods. Advised customer to use liquid soap due to soft water system in the house. Also advised that 1-2 tbsp of soap is all the unit needs. When using too much soap unit will oversuds and trip the overfill switch. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F8E1 long fill error code. Found error code stored. Ran diagnostic cycle, all components are engaging. Inspected water lines and found valve is clogged with sediment causing valves to open and close improperly. Unit will need a new valve and control as precautionary. Ordering valve, no parts installed, rescheduled for 08/28.; ordrng 1 W11096268 (Valve) and 1 W11130934 (Valve harness)"

"Arrived on site to test unit for buzzing noise and frost buildup on food. Upon arrival customer presented a video of the noise, coming from the RC and sounds like fan blade hitting ice. Inspected unit found evaporator cover in the RC encased in ice. Unit has a defrost issue. Will need to order thermistors for the RC. Customer also stated that food in the FC gets frost on it constantly. Inspected gasket and frame and found the bottom of the vertical mullion is pulled out too far causing the gasket to not create a perfect seal along the bottom horizontal frame. Will need to pull the bottom frame to match the vertical mullion and seal it with silicone. Ordering parts, no parts installed, rescheduled for 08/28.; ordrng 1 W10316760 (Evap Thermistor kit) and 1 W10316760 (Ambient thermistor kit)"

"Arrived on site to test unit for smoking. Gained access to backside of the unit and removed panel, inspected all wiring and connections and found no signs of any shorts or broken wires. Turned on a bake cycle and noticed the smoke was forming inside the oven cavity. Informed manager that this is completely normal with new units. There is a coating on the elements and liner that needs to get burned off before the first use. Recommended to the manager that before any residents move in to run a burn off cycle in all new unit. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for door gasket not sealing properly. Upon arrival customer showed me the gasket clips have popped out of the holes. Found the clips are too skinny for the holes and dont hold. Replaced gasket (W11542153) and tested, gasket is now secured and unit is functioning as designed, job complete."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed he unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Water entered the unit and the motor failed to come on. I advanced through testing and found the dispenser, drain pump,and heater all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker leaking water, I removed and replaced the ice maker and tested and unit is operating as designed with no further leaks. No water leaks observed during service, job completed. W11692161"

"KRFf577KPS02 RG : Arrived on site for a no cool. Upon inspection found refrigerator was not cooling at all and heard the start device trying to turn the compressor on but failed. Then the start device clicked on following a buzzing sound of the compressor then it failed again. Installed start device failed again after install. No leaks seen anywhere sealed system required to fix issue. Please allow two hours for the sealed system repair. Please allow 2 HOURS all copper; ordrng 1 W11574734 (Compressor) and 1 w11394387 (Evaporator) and 1 W11506635 (Service Port) and 1 WPW10143759 (Uv dryer) and 1 2HRS (Sealed System Service, All Copper)"

"KRFC704FSS00 Arrived to inspect no ice. The FC was 6 degrees, RC 43 degrees. The ice maker would not rotate within test mode 120 and several of the tests showed the mode not advancing as expected. There was no voltage to the ice maker, that had been recently replaced by a prior service provider. No voltage was present at the Triton UI. Office to order parts. No leaks observed during service. Additional controls ordered in case of need. ; ordrng 1 W11131873 (Orion Control) and 1 W11099702 (Triton UI) and 1 W11333076 (HV Control)"

"NTW4516FW4 Arroved to inspect non-operation. I found the machine on,y had a single water connection and it was on the hot valve. I advised the customer that with a single water connection, it must be placed on the cold and the machine must be set to Tap Cold only. Testing revealed the machine operated after the water connection was corrected. No leaks observed during service."

"WFE525S0JS4 Arrived to inspect breaker tripping. The machine had already had the element service and heating regimen, but tripped afterwards at an unacceptable amount. Removal of the lower cover and accessing the terminal, I found the cord had every conductor intricately wrapped, likely causing immense and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"Arrived on site for no lights. Diagnosed a defective led,installed updated led kits,powered unit on all leds working as designed. Used w11683242"

"On arrival verified complaint of unit has a damaged door from a material burning on it. Replaced inner glass and inner panel as all other parts are clean and clear of the burnt material. Checked breaker and found breaker is rated to low. It is a 30 amp breaker and unit needs a 40 amp breaker, advised customer to replace breaker and retest unit. If still tripping then call for service. Job complete installed w11617223 frame, and wpw10618107 inner glass"

On arrival verified complaint of not cooling correctly and noise. Ran temp check and found the RC section set at 33 and its at 35. Fc is set at 0 and is 0. Damper is making noise. Recommend replacing damper assy. Ordering WPW10479155 damper. Reschedule for 8/28 ; ordrng 1 WPW10479155 (Damper)

On arrival verified complaint of hood light is always on. Customer stated heard a pop and bulb blew replaced control due to pop and unit is now working correctly. Ran 30 sec cycle to confirm. Job complete installed w11342846

On arrival verified complaint of squeak. Found squeak during agitate caused by belt skipping on pulley. Gearcase is clean and clear. Replaced belt and splutch assy. Unit is now working as designed job complete installed w11239857 belt and w10721967 splutch

"Arrived on site to diagnose microwave that is throwing F1E5 error for transformer unresponsive. I tested the unit and heard abnormal sounds coming from the mag area / wave guide. I pulled the top wave guide cover and checked it out with a borescope camera. I found some abnormal spots that look almost like peeling plastic, and don't look like they are just discoloration. Called tech line, SR7739767733 who said to proceed with a mag / inverter repair, and to see if we can get a closer picture or scrape any of the spots. Ordering wave guide cover, inverter and mag. Return visit set for 8/27.; ordrng 1 W10915651 (Wave Guide Cover)"

"Arrived on site to diagnose washer that was making a loud noise when spinning. I tested the unit on high speed spin and could not duplicate any noise. Customer showed me video of a loud screech noise that was alternating frequency up and down repeatedly. Noise doesnt sound like gearcase noise at all. I disassembled the bottom end and found nothing abnormal in the rotor, stator and slider. I did notice the unit is on a leak tray with ridges, and if the basket gets too low it can sit on those ridges and can make some noise if the shield is pressed into the rotor. I lifted the unit a bit and ran again on delicates. Could not get noise to happen. Advised customer to run a few cycles to allow some time for parts to break in, and follow up with additional video if noise returns. If it does we need to return with rotor, stator, gearcase and slider. No parts used since issue could not be duplicated. Call completed."

Unit is in apartment 21105. Maintenance unable to locate keys for entry. Office will reschedule. Spoke to CS and elements on hand will need to come from Plainville (the most updated version). Office to reschedule ; ordrng 1 w10856603 (Broil element) and 1 wp9755770 (Bake element)

Arrived on site to test unit for vibration. Found when set on low motor would vibrate. Inspected motor and found no issues. Applied foam padding behind motor to dampen vibration and unit is now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for vibration sound. Noise was present upon arrival. Verified with customer noise coming from condenser. Applied pads(W11113654) and installed foam strips underneath condenser. Verified with customer noise is no longer present. Advised customer noise is not a functional issue and not sure if wed be able to further service for similar noise due to it being a normal part of operation. Job complete.

"Arrived on site and verified compressor was seized. Replaced compressor(WPW10466675), access vakve(W11506635), and UV filter drier(WPW10143759). Vacuumed system and could not get low side to go past -20psi. Charged system to 175 with nitrogen and found leak in tube entering cabinet. Documented findings with whirlpool and submitted unit for review for replacement. Job complete at this time. SR#7739768297"

Arrived onsite for unit not cooling. On arrival unit was unplugged and water puddle on the floor. Took pic. Maintenance stated unit kept tripping breaker automatically And the ice melted out. Power unit and allowed to run 30 minutes. Unit began cooling and did not trip the breaker. Left unit plugged in for customer to monitor. Job complete. No parts used.

"Arrived onsite for unit still making rattling/ grinding sounds. Inspected and found blower housing warped. Manipulating the exhaust lessens the noise but when let go the noise comes back. Ordering the blower housing, exhaust duct, blower , motor and pads. Office to reschedule. ; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10342188 (Exhaust) and 1 WP697772 (Blower wheel) and 1 W11364931 (Motor) and 4 W11113654 (Pads)s"

"Arrived on site to inspect dishwasher not drying or heating. Upon further inspection I found that the incoming water temperature was too low (80 degrees ) This results in the heater possibly going into lockout. I advised the customer to run the hot water at the sink so that the incoming water to the dishwasher will be the proper temperature (120 degrees). During a secondary check , I found that there is a new issue being that the motor has failed. I replaced the sump and motor and retested the unit. The unit is operating as designed, heater is operating with no issues. No water leaks observed during service W11613479"

"Arrived on site for dishwasher not turning on. On arrival found ui control corroded and failing to operate. Replaced panel ui w11632709 and tested unit, found dishwasher working as designed. Call complete"

"Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and found auger motor and Impeller broken. Replaced w11378860 spacer, wpw10309864 divider, w11671282 motor, and wp63052-2 impeller. Tested and found dispenser working as designed. Call complete"

"Arrived on site for dryer taking to long to heat. On arrival found element, and thermal cutoff and fuses all functioning. Found dryer and control working. Ran dryer on two timed dryer high heat cycles and found first test when connected to wall vent and unit showed signs of wall clog. Found with a scope in wall vent that lint was clogging air path. Instructed customer on how to preform a dryer vent cleaning in wall of home. Unit works as designed. Call complete"

"Arrived on site for range tripping breaker. On arrival found incoming voltage was 243(L1-L2), 121(L1-n), 121(L2-n), 0(g-n) and amp draw steady between 10 & 14 amps to elements during tests. Replaced bake and broil elements and tested unit bake and broil for 1hr and instructed customer give allow unit to cook on bake/500 for an additional hr after repair. If issue returns unit could need a new breaker installed."

"Arrived on site ,replaced ice bin W11185686. Unit is dispensing cubes . Job complete ."

"Arrived on site for dishwasher not drying properly . Ran diagnostics , no error codes . Passed wash test element got warm but not hot . Found some oxidation on element and getting high resistance . Replaced element W10518394. Reran test wash . Element is heating properly . Customer is using rinse aid . No water leaks detected. Job complete"

Arrived on site for dishwasher not washing properly . Ran diagnostics got 4-3 error code . During wash test motor never came on . Getting correct voltage . Replaced sump and motor W11025157 . Re ran test wash . All checking normal with unit . No water leaks detected. Job complete .

"Arrived on site for washer not starting cycle . Ran diagnostics got latch error code , during test wash , lid would just click . Replaced lid latch W11670519. Reran diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete"

"2-103Arrived on site for hot surface light staying on . Found switch failed . Ordering switches . Set return 8/27. Left unplugged . Spoke with MS ,we can push it thru . No parts installed . ; ordrng 1 WPW10434452 (LF switch) and 2 WP3149404 (Lr &rr switch)s and 1 WP3149400 (LF switch)"

"Arrived on site ,replaced console . Ran diagnostics. All checked normal. Unit passed wash test and key pad test . No water leaks detected at time of service. Job complete ."

"Arrived on site to diagnose washer that is vibrating / out of balance. On arrival I found 1 towel in the unit which had tried to spin. Attached picture. With only 1 towel the unit does not balance and there is a massive gap of no weight. Tested suspension, gearcase is good as well. Ran high speed spin with and without towel and found no abnormal vibrations with balance. Unit working as designed, unit just needs to have a balanced load. No parts needed."

"Arrived on site to replace previously diagnosed clutch, slider, gear case and rotor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11449841, W11260138"

"Arrived on site. To inspect unit for fc door not shutting. Upon closer inspection found freezer catching on lower portion of door. Added washers to give door better clearance. Tested unit, unit is running as intended and door is shutting with little to know force. Job complete. USED 2 WP489467"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557671,wpw10143759,w11506635"

"Arrived on site to inspect unit for turning off and on randomly. Upon closer inspection found unit trips breaker during use of oven and cooktop and randomly when unit is not in use. Unplugged unit flipped breaker, breaker tripped with unit unplugged. Checked voltage at terminal between red and white 122 between black and white 122 between red and black 244 polarity and voltage checks out. Checked amp draw on bake 10.4 and on broil 14.7 both within range. Called tech line to document SR#7739767932. Replaced broil due to reading slightly higher. Job complete. USED W10856603"

"Arrived on site to test unit for condition building up on FC gasket, tested unit found gaps around FC liner and sealed them with adhesive but will need to install foam strips on next appointment to fix issue rescheduled for 8/28 installed W10841140; ordrng 4 W11159728 (Foam strips)s"

"Arrived on site for washer not staying balanced. On arrival found no oil leaks, valve issues, or error codes. Found belt and cam intact. Found back right suspension or weak and replaced rod kit w11396716. Tested unit with towels and found it stable with no leaks. Call complete"

"Arrived on site for dryer making noise. Noise occurs while spinning, black residue from wheel. Replaced wheel with repair kit. Also found large lint ball in blower creating noise. Reassembled and verified operation. Cal complete."

"WED6150PB0 Arrived on site for unit not heating. Upon arrival, exposed terminal block and found power cord mis wired (picture attached). Corrected wiring and tested. Unit now functioning as designed. No parts replaced"

"WTW6157PB0 Arrived on site for unit no power. Upon arrival, unit was unplugged. Plugged in to power and unit powered on. Entered diagnostics and found no stored errors. Facility does not have a water supply hook up. Store manager will contact us back once water hook up is available and if an issue occurs. Unit is functioning as designed at this time. No parts replaced ; ordrng 1 W11457841 (Strike) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W11195971 (Stator)"

"Arrived on site for washer not operating. Found f8e1, f2e1. Found water valve plastic was broken off. Replaced water valve. Reassembled and verified operation. Call complete. W11038689"

"Arrived on site for oven not heating or keeping temperature. Removed from wall. Verified 243 v coming in. 127 each side to common and ground. At board. Thermistor reads 1.1k pr-pr. Bake element pulls 12 amps. Bake pulls 17 amps, convection pulls 14 amps, and 15 amps. Checked temperature and average was about 15 below. Used calibration and added 5 degrees. Now within range. Verified operation. Call complete. No parts."

"Arrived on site for refrigerator not cooling, customer says things on top not cold and things in bottom stayed cold. Freezer was good. Unit stopped making ice. Unit was left unplugged. Diagnostics shows all fans working suspect defrost issue again and suspect water got frozen as well. Icemaker passed test and filled. Found door gasket torn. Recommend refrigerator cover and door gasket. Will submit for authorization. Left unplugged. ; ordrng 1 W10917312 (Door gasket) and 1 Authorization (Authorization)"

"WTW5057LW0 Arrived on site for lid lock flashing. Upon arrival, tub was full of water. Entered diagnostics and found F9E1 long drain and F7E6 motor circuit open. Inspected lower harness and found severed harness (picture attached). Ordering W11643701 lower harness. No water leaks present at this time. Customer agreed to reschedule on Aug 28th. Customer request to be on cancellation list; ordrng 1 W11643701 (Lower harness)"

"Arrived on site for oven repair oven doesnt not have long enough power wire to be pulled out. Advised customer he will need to get with builder to make unit accessible for repair. Per service queue, unit requires a control. ; O-emld tckt"

Arrived on site and replaced drip pan(w11457241) per service pointer W11092686 for evap frosting over. Used part from work order 422230. Unit now working as designed. Job complete.

"Arrived on site to test unit for tripping breaker, tested unit found no exposed or damaged wires, customer stated that it trips breaker during preheat every time, spoke to CS, was advised to follow the new burn off procedure, removed ground heated oven to 450 for 30 minutes, connected ground and turned oven back to 450 and advised customer to keep oven at that temperature for another 90 minutes, if issue returns after this burn off, then the new updated elements will need to be installed, at this time job complete, no parts installed"

"Arrived on site to inspect unit for rods with spring breaking loose. Upon closer inspection found suspension failed, replaced all 4 suspension rods, tested unit, unit is running as intended. No leaks present at this time. Job completeUSED W11130362"

"Arrived on site to inspect unit for loud grinding noise coming from unit. Upon closer inspection found magnetron, capacitor and diode failed again. Replaced capacitor magnetron and diode, tested unit, unit is running as intended and no longer making a grinding noise. Job complete. USED WPW10693025 W10850446 W11256462"

"Arrived on site to inspect unit for dishes not rinsing properly and dishes tasting like soap. Upon closer inspection customer stated issue is more present on pro wash then on normal cycles. Informed customer on prowash sensor checks clarity of water and will stop washing based on that and doesnt swap back to clean a section already designated as clean by sensor. Placed unit into diagnostic found no stored error codes. Ran diagnostic cycle, confirmed all components are activating as designed. Unit is running as designed, no leaks present at this time. Job complete. NO PARTS USED"

MVWX655DW1 Arrived on site to install tub ring. Installed tub ring per last service visit. No water leaks detected at this time. No parts replaced

"KRSC703HPS05 Arrived on site for unit not making ice. Upon arrival, customer stated ice is producing but the ice is not dispensing. Inspected ice chute and assembly and found broken coupling. Ordering W11347840 ice container, WP2220458 coupling, WPW10258544 shaft, W10852956 spring, W11573761 chute, WP2305382 washer and WPW10291905 seal gasket. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WP2305382 (Washer) and 1 WPW10291905 (Seal gasket)"

On arrival verified complaint of no display. Per previous diag replaced the ui console w11367342. Display now powers on. Ran time cycle and confirmed unit operation. Job complete installed w11367342.

"Arrived on site for refrigerator with broken drawer and rails. On arrival confirmed issue and found W11688711(2x), W11688708(2x), W11162448 drawer broken. Will need office to reschedule once availability of parts is known; ordrng 2 W11688711 (Rails(left))s and 2 W11688708 (Rails(right))s and 1 W11162448 (Drawer)"

"On arrival verified complaint of noise and gearcase leaking oil, visual inspection confirms leaking oil. Replaced gearcase w11449840, splutch w10721967, belt wpw10006384. Then ran diag component activation and confirmed all function correctly. Ran calibration. Unit is now working as designed. Job complete installed, w11449840, w10721967, wpw10006384"

"On arrival verified complaint noise during spin. Found rotor is loose at bolt. Retightened bolt and noise went away. Pulled rotor and inspected for damage none found, ran spin cycle again to confirm. job complete no parts installed"

On arrival verified complaint of unit not running cycle and f8e1. Ran diag check and had no flow on hot and little on cold. Cold also steamed up. Found water lines were reversed and water was off at the wall for cold and the hot valve was a trickle. Attached water hoses correctly and turned on water. Unit is now working correctly as designed. Job complete no parts installed.

Arrived onsite for unit needing compressor replaced. Spoke to customer and unit has not cooled from day one. On arrival found compressor hot to the touch. Found oil in drip pan. Tapped system and found flat. Opened freezer compartment and had burnt smell. Disassembled compartment and found black oil on evaporator and drip pan. Ran nitrogen through system and found leak where suction line and cap tube enter cabinet. Called tech line for assistance. 7739754818. Took pics. Tech submitted for review. Will contact us with any recommendations or reach out to customer on moving forward. Job complete. No parts used.

"Arrived on site for refrigerator not making ice, water under drawers, Lights not working and door not closing, found door not closing due to magnet stuck in rack. Removed and operating as normal. Temps are 35 and -1. Test 56 shows e1. Test 57 passes but is ver noise when motor turning, suggest new icemaker. Test 39 does not turn on ice fan. Refrigerator drain has ice build up and causing leaking. Removed shelves. Removed evaporator cover. Removed drain and added permagum under drain trough so water goes to correct place. Cleared ice from freezer and icemaker air supply. Verified operation. Call complete. ; used 1 212643 (Permagum) from stock"

"Arrived on site to test unit for no ice production, tested unit found water coming in very slow, removed filter and flow returned to normal, water hed unit make a whole ice sheet with no issues, advised customer to replace filter or install a inline filter, unit is running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for not functioning properly, tested unit found some buttons are not responding to touch, replaced console and tested, unit is now running as designed, job complete installed W11600370"

Arrived on site for washer not starting . Found washer unplugged . When plugged in drain pump is running . Did 5second start button reset . Ran diagnostics. No error codes . Unit passed test wash . Advised on soap usage and proper loading. No water leaks detected at time of service . No parts installed . Job complete

Arrived onsite for refrigerator not dispensing ice. Customer stated it dispenses cubed ice but not crushed. I found the ice bin actuator rod was not clipped in the bin correctly. It couldnt hold the door closed to crush ice correctly. I fixed the rod to where the door now closes for crushed ice to dispense. The unit is now operating as designed. Call complete. No parts installed. There was no apartment number on the call Apartment 7302.

"Arrived onsite for a refrigerator not cooling. I found both compartments at room temp and the compressor not running and super hot. I heard the start device trip. I used a test start device and the compressor starts then drips to 6 amps and stays there causing the overload to trip. The compressor will need to be replaced. Ordering W11547313 compressor, W11506635 access valve, WPW10143759 drier, W11598433 evaporator, & nitrogen. Office to RS.; ordrng 1 W11598433 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen)"

"Arrived onsite to replace previously diagnosed parts. Replaced Cabinet, suspension, and basket. I tested the unit and found the actuator grinding. I replaced the actuator. The cam seems to be floating in and out of gears smoothly with no resistance. I tested in manual loads and noticed when it would agitate or spin the lights would dim on the control. Sometimes the control would shut off. I tested the motor and other loads finding them all in range. I changed the control and tested again. All is working as designed at time of repair. No water leaks present at time of service. Call complete. INSTALLED W10596395 CABINET, W11172199 BASKET, W11481722 ACTUATOR, W11217817 SUSPENSION, AND W11607637 CNTRL-ELEC."

"WTW7600XW2 Arrived to install parts. Upon inspection, I found the previously installed suspension from a different service company were aftermarket and did not have the correct vibration dampening design. I removed and replaced and tested further. I could hear the bearing assembly grumbling under high speed operation and replaced. The rotor and wash plate splines were fully intact and the parts were not required. The issues were resolved and all further testing showed the machine fully intact. No leaks observed during service."

On arrival verified complaint of unit dripping water from light. On inspection found heavy condensate behind light and control assy. Also found severe gaping in Metal liner at bottom right corner. Submitted to TL Robert Sr 7739758335. Unit is under review for NR liner. Job complete no parts installed

Apt 156Arrived on site for knob just turning . Found shaft on switch broken and just turning . Replaced right rear switch W10911303. All burners are functioning properly now and heating correctly. Job complete

Arrived on site for washer making a lot of noise . Ran diagnostics got oversuds error . Unit is making loud rattle during agitation and spin . Found pulley loose on motor . Ordering motor . Return set 8/26 . No water leaks detected. ; ordrng 1 W11026785 (Drive motor)

"Arrived on site for washer not going into wash cycle . Ran diagnostics got errors 7-4,7-3,6-3 Making rattling noise during agitation and spin. Found oil on rotor cup . Ordering gearcase , stator slider . No parts installed . Return for 8/27 No water leaks detected. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W11510461 (Wash plate)"

"Arrived on site ,replaced burner head left rear WP8286813. Also made some adjustments to valves because when on low flame is to much . Tested unit with vent fan on high to make sure theres no flame out on burners . Al. Checked normal. No gas leaks detected at time of service . Job complete"

Arrived on site for door open/closed error message and cavity light on . Could open and close door and sometimes door would register closed . Found secondary door switch sticking . Replaced micro switch W10211972. Previous company replaced all other switches couple weeks ago remaining switches tested normal . Unit is functioning properly . Job complete . CNOTE

"Arrived onsite for range tripping the breaker after burn off was performed. I replaced both elements bake and broil. After replacing I removed the ground and ran it to 500 degrees bake. After reaching temp I opened the door and reconnected ground. I ran another bake cycle for 500 degrees with ground attached. I set a timer for 2 hours and explained to customer to let it run for set time before turning it off. Unit is operating as designed at this time. Call complete. INSTALLED W10856603 BROIL ELEMENT, AND W11182108 BAKE ELEMENT."

"WRT311FZDZ02 Arrived to install part. I removed and replaced the air tower, ensuring correct placement and sealing. The customer will monitor and contact if the temperature issues do not resolve. No water connections to unit."

Arrived onsite for previous diagnosis parts. On inspection found the error F9E1 flashing on the display. I flipped the unit up and found the drain pump ohmed out at .01 ohms. Installed new drain pump. Then I installed the new control board and tested the harness. The drain pump was a OL testing from the harness. Installed new harness and the drain pump is working now. Ran unit in diagnostic cycle and it is showing F9E1 again. On further inspection found the water sensor tube had air and water trapped in it. Blew through the hose and it cleared it out now it is working. W11399437 W11513246 W11643701

Arrived on site to install previously diagnosed part. Inspected unit and work area. I found damage done to the bottom side of the cabinet. I went ahead and replaced the cabinet and reassembled the unit. I ran the unit through a diagnostic cycle and found the unit working and operating as designed. Call complete. W10677265 and WPW10612925.

"Arrived on site to test unit for no water. Upon arrival customer stated unit fills up but does not wash. Does not hear the spray arms moving. Ran diagnostic cycle, water filled but wash motor did not engage. Replaced wash motor assembly (W11613479) and tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"On site to install previously diagnosed parts. Inspected unit and work area. I replaced the hidden, bake element and royal element. I went to replace the convection fan and found the fan broken in the box and missing the fan blade and nut. I ran the unit up to 450?F with the grounds crew detached to burn off the excess moisture on the elements. I reattach the ground screw and brown the unit back up to 450? and found the unit not trip the breaker. I did advise the customer to leave the oven running for at least another hour and a half to two hours to ensure the moisture was completely removed from the elements. I am re-ordering the convection fan and will return with the fan blade and nut just in case. The office will need to contact the customer about a return date due to limited parts availability. WP9755770 and W10856603. ; ordrng 1 W11582241 (Convection fan) and 1 W11548753 (Convection fan blade) and 1 W11548755 (Convection fan nut)"