"Arrived on site for new filter not fitting in filter head . Found filter head damaged inside . Will need new head, ordering part . No water leaks detected at time of service. Call to set return ; ordrng 1 AKN72949003 (Filter head)"

"Arrived on site for dryer not starting. Then upon arrival confirm complaint, and upon further inspection I found that the unit had a split/hole in drum that ended up cutting through front bulk head of unit and putting stress on rollers. Found front bulk head and unit cant be safely repaired due to lvl of damages. Will need find8ngs reported to ahs: DC97-18274A (front bulkhead), DC97-17966A(drum) and all previously screened parts; ordrng 1 Cnote (Needs ahs noticed unit cant be repaired)"

Arrived on site for a washing machine that smoked and is not working properly. Inspected unit and work area. Found the unit had power but would not start any cycles. Found a burn mark on the control that caused the issue. I called Rowe for safety team and spoke to Dominique SR# 7733629469. She advised to go ahead and replace the control. Replaced the control and ran the unit through an auto test. Found the new control popped immediately when the unit went to a drain. Re-ordering control and will return with drain pump. The office will need to contact the customer about a reschedule date.; ordrng 1 W11543997 (Control)

"Arrived on site for complaints of no cool. Found RC at room temperature, FC at 5 degrees. Found evaporator completely iced over. Advised customer a natural defrost will need to be performed. Advised customer to unplug unit for 2 days prior to next appointment, with doors open and towels down. Will need to further diagnose once defrosted. Returning with prescreened parts and ordering control and heater. Office to reschedule.; ordrng 1 W11546690 (Control) and 1 W11546610 (Heater)"

"Arrived on site for complaints of unit not advancing. Found unit will fill with water then stop and not advance into wash. Drain pump is working well. Found good voltage to the control but not at the wash motor. Installed new control and found no change. Still not getting good voltage at the wash motor. Ordering main wiring harness and co I got back with OWI and sump. No water leaks detected, office to reschedule.; ordrng 1 W11227372 (Main harness)"

"Arrived on site to inspect unit for gas leak, found leak coming from one of the valves. Ordering manifolds and regulator. ; ordrng 1 W11333175 (Burner manifold) and 1 Cnote (Office to reschedule) and 1 W11333176 (Manifold) and 1 Cnote (Gas leak detector) and 1 Cnote hour job)"

"Arrived onsite for Not Dispensing Not Dispensing detergent. Upon arrival ran diagnostics and found F0-E5 off load. Also inspected dispenser and found full of detergent. Ran test on valves and all valves are energizing. Dispenser is just not dispensing. Need to replace dispenser, ordering a 2 man due to unit being stacked under dryer.. office to reschedule ; ordrng 1 2man man)"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found failed heating element. Ordering element. Office to reschedule ; ordrng 1 WP3387747 (Heating element)

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found stored error codes 4-3, 7-1. Tested unit but motor was dead, heating element was working just fine. Will have to reorder sump & motor as it was improperly packaged. Office to order parts and reschedule for services. No water leaks observed during services.; ordrng 1 W11025157 (Sump &motor) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen)"

"Arrived on site for unit making noises. Inspected unit and work area. Set unit in diagnostics and found error codes stored F5E4 F0E5. I then ran a diagnostics cycle and everything checked good. Flip unit backwards to assess rotor and inspected everything was good. I then removed top to access suspension rods and found them making noises. Unit will need new suspension rods, office to order parts and reschedule to return 05/25/22 pm. No water leaks observed during service. ; ordrng 1 W11130356 (Suspension rods)"

Arrived on site to install previously diagnosed parts. Upon opening the new console I found it damaged. I am ordering the console again. Office to reschedule. ; ordrng 1 W10617328 (Console)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the switch harness, cooktop, and regulator and tested the unit. Found the unit still had the yellow flames on all burners and the right rear burner was sputtering gas and attempting to reignite the burner on low and simmer settings. I called Whirlpool Techline and spoke to Austin SR# 7733586863. He advised that at this point, we would need to bring a Manno meter out to test gas pressure. He advised that based on the readings, if gas pressure was within range, we would need to submit this for review. Ordering the Manno meter and the office will need to contact the customer about a return date due to scheduling.; ordrng 1 Manometer (Manometer)"

"Arrived to inspect no ice and ice maker stalling. I found the ice maker position switch had failed and I the CX and replaced it. During final assembly testing, I found the motor would intermittently stall. Further inspection revealed the wiring at the door pivot was failing and will require repair or door replacement. I presented a the CX for the repair and they . Due to time constraints, the service will need to be rescheduled for completion, tech GC only; ordrng 1 TechGConlyplease (Tech GC)"

"Arrived on site for ui unresponsive,removed harness connection found broken wires on harness diagnosed unit will need new harness assembly ; ordrng 1 W10789534 (Harness)"

"Arrived on site for ice machine not producing ice. Inspected unit and work area. Found hairline crack on water reservoir. Performed diagnostics mode and tested components. Found drain or recirculating pump not activating. Measured voltage to pumps and found none. Removed molex connectors and found corrosion in connection. Tested all other components and found operating. Found both pumps and sensor will need to be replaced with harness. Drain pump is under appliance express warranty. Found recirculating pump assembly on back order and informed customer. Informed customer that control may be needed to harness failure shorted control out. Will return with control and water reservoir if needed. Office to schedule return when ETA is available on parts. ; ordrng 1 WP2310092 (Wire harness) and 1 2313702 (Recirculating pump assembly) and 1 WPW10226156 (Control board) and 1 WP2324334 (Water reservoir)"

"Arrived on site for LG refrigerator, inspected unit and work area. CX complaint is ice-maker making loud noises. I tested ice-maker and water was overflowing because the ice tray is just old and not straight anymore from when it harvest it twisted. Also the entire assembly is broken and will need auger motor assembly along with the ice-maker. Left water pressure turn down so it can help on over spilling the water on ice tray. Part needed EAU60783827. No water leaks observed during service. CX will contact office once its been from extended warranty.; ordrng 1 EAU60783827 (Motor AC)"

"Arrived on site for washer leaking . Found hose on valve split . Ordering hose . Please call to set return. ; ordrng 1 5214ER4003F (I let hose)"

"Arrived on site and inspected range and found it is igniting properly. Spoke with techline to explain customers experience and they do not have any specific recommendation because it is currently working properly. Only area code saved in system shows 10 blinks and this is not a known error code. Techline discussed service pointer about needing a new temperature sensor but this is not what the customer is experiencing. Removed rear panel found two wires pinched, took picture. Redid connections and while panel was off replaced DSI board and temperature sensor. After reassembling the left oven will not ignite at all. Attempted multiple times. It also is not generating any error codes in diagnostics. Will bring back another DSI, UI, and all controls, and all prescreened parts not already installed. 773384039; ordrng 1 WPW10511278 (Dsi) and 1 W11492275 (UI) and 1 W11355250 (Control)"

"Arrived on site to inspect unit for not getting water, found proper voltage getting to valve, found unit filled with water but not washing, found F7E2 error code, failed motor, ordering sump/wash motor. ; ordrng 1 W11460946 (Wash motor) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for no cool, tested unit found motor not running unplugged unit replaced motor, powered u it back on and noticed very weak frost pattern and evaporator squeaking noise, customer stated that it has been doing that since it was purchased, unit will need a sealed system preformed replacing evaporator and compressor, access valve, filter dryer, r600 kit and lock ring kit will be needed office to reschedule ; O-emld tckt"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10671942 (Sump/motor assembly)"

"Arrived on site to test unit for burning food, tested unit with temp probe found that the unit was running 10 degrees higher the probe, calibrated unit by -10, advised customer that unit can be calibrated more up to 30+- if desired, and showed how its done, unit is now calibrated and running as designed job complete"

"Arrived on site and inspected dishwasher and found heating element connector is loose, after correcting dryer is Operating properly. Recommended to homeowner that rinse aid also be used in order to get best drying experience, discussed correct detergent usage and no further repair is required at this time, job complete"

Arrived onsite for refrigerator with ice maker not working. Upon inspection I found that the ice maker would not harvest. I installed new ice maker and tested it and found the unit was working as designed.

Arrived on site to diagnose a refrigerator that is not registering door position. Found broken wire from pantry harness repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for parts install and found ice had been producing healthy ice with the filter uninstalled. For this reason replaced the filter housing only and did not install the fill tube. . All checks good. Unit is now flowing properly as designed.

"Arrived on site for dryer not starting . Dryer is now starting but making loud noise starting and burning smell. Found belt and pulley failing replaced belt and pulley cleaned lint out of dryer . Tested unit all checked out sill making buzzing noise . Push to start

Arrived on site to diagnose a washer that is leaking. Found door gasket torn and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site to test unit for not powering on, tested unit found shorted fuse, customer stated that there was a big electrical short in outlet and after that the unit would not power on, the back feed into unit caused fuse to short

"Arrived on site to test unit for gasket popping out, customer showed me what was concerning for her, stated to customer that the gasket is glued in and what she is seeing is the white liner peaking out from underneath the black gasket, customer was not aware and was worried that she would loose her medication, advised customer on all possible issues that can arise, at this time the unit is running as designed job complete"

Arrived onsite to inspect door gasket. Found unit is making good seal all the way around. Notified customer that no issues have been found at this time. Customer ordered seal based off of previous model and is not compatible. Job complete

"Arrived on site. Found unit not defrosting,ran icemaker diagnostics failed thermistor. Defrosted evaporator ohmed heater good,replaced fan motor that includes defrost thermistor,replaced icemaker power cycled unit ran diagnostics icemaker passed and filled with water.

Arrived onsite for temp concerns. Tested temps and determined that the advanced digital thermometer being used by the customer was sensitively reading air temp changes and was hi by 2 or 3f. Provided customer instruct on the design and verified temp with k type thermocouple. All checks good. Unit is now operating as designed.

"Arrived on site for door not sealing . Found door had slightly warpped . Not sealing on bottom left . ( hinge right side ) Door is . Bent door , its sealing properly now .

Arrived onsite and replaced sump and motor and tested. All checks good. Unit is now operating as designed. Unit is now operating as designed all checks good. Advised customer on repair.

"Arrived on site for freezer not cooling . Customer had defrosted unit before visit . Unit is now cooling properly and making ice . Temp checks are good . Ran all cooling tests , all passed . Instructed customer on what to look for if cooling issues happen again. No water leaks detected at time of service.

"Arrived onsite and found unit had been chiming for the power outage to be confirmed. Confirmed and advised customer on confirming. Found icemaker passes all tests in diagnostics and found unit valve does activate and fill spout heater is working and there is not ice, however, unit valve may be shorting. Advised customer on possibility of valve failure, customer will call back if unit does not produce within days. At which point the valve should be replaced."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that both compartments are no longer cooling properly. I inspected the FC evap cover and found frost built up on it. I gained access to the FC evaporator and found it engulfed in ice and frost. I placed the unit in diagnostics and tested the defrost thermistor and it showed to be open. I tested ohms to the thermistor and found it way out of range. Using my steamer, I removed the ice from the thermistor clip and removed and replaced the thermistor. I tested defrost and the element came on and began to melt the ice. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that they unplug the unit and allow it to defrost for approximately 24 hours. Also recommended they place some towels around the unit to absorb any water that may leak from defrosting. I tested the unit and found the area where I removed the frost/ice is frosting up as designed. I recommended that the customer monitor the unit and if they see any frost building up on the evap cover again, to call it in for service at which time the hv control, UI & defrost thermistor will all need to be replaced together. No water leaks observed during service, job completed."

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and could hear it making a loud vibrating noise. I found the vent cover not secured at the top front section of the unit (photo). Tightened the screws and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect dryer not starting. Upon further inspection, I turned the unit on and pressed start and the unit shut down and the display went blank, but never lost power. I tested voltage at the wall and terminal block and got 248V. Disassembled the unit and tested the element, cutoffs, thermostats and fuse and all were good except the element. I tested the element by disconnecting the WH4 connector and when I see start the unit stayed on. Eliminating this connector isolated the current to the motor and element. When I plugged the connector back into the control and sees start the unit shut down again. I the customer 56.15 (MS) for service//parts (motor, element & blower wheel). Customer advised they would purchase a new unit and the service/ fees of 22.72 (05.75+) (22.72 H49NY4). Unit reassembled and left unplugged. No lint observed during service, job completed."

"Arrived to inspect. He unit had F0E3, F2E1 and F6E2 stored in memory. I found the control acted erratically upon initial power up and I inspected the motor assembly. The CX experienced high water levels within the area and water had shorted the connection, burning both the motor and harness side, at the lower connection area. The control, harness and stator assemblies will require replacement. The pump and shifter both operated as designed. I advised the CX to NOT plug the unit in until repaired. No leaks observed during service, I unplugged it and shut both water supplies off. for insurance created and saved. Motor, control and harness

Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters . No other issues found . No water leaks detected at time of service. Job complete

Arrived onsite and found fridge compressor failed and shorting start device.

"Arrived on site for dispenser not opening and rust on racks . Dispenser door not opening , and rust on front upper rack . Replaced parts. Tested unit all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for dishwasher not Responding to customer input. Upon arrival customer showed me the way the UI panel is responding and after further inspection I found the cause of the failure was the UI lock setting had been activated. After disengaging the ui lock I was able to confirm unit could run a fill, water circulation and drain cycle as designed. Call complete"

Arrived on site for refrigerator needing previously diagnosed sliders and drain kit. Upon arrival installed required parts then reassembled and tested unit. Found no signs of leaks or hot air netting unit and door sealing as designed. Call complete

"Arrived on site. Found some ice build up on middle section of evaporator cover no ice build up on evaporator,checked door seal good,ran diagnostics all test passed,changed defrost setting to basic"

"Arrived on site for range not heating. Upon arrival customer also stated unit would make a lot of clicking noises when oven was supposed to be on and failed to heat. After further inspection I found cause of failure was ACU relays getting stuck and preventing power supply from reaching elements. Found sensor at 1.089k ohms, both elements ohmed within tech specifications sheet. Found control was and unit cant be reliably repaired. Call complete"

Arrived on site for washer needing previously diagnosed drawer. Upon arrival installed required part. Reassembled and retested unit. Found washer no longer leaking and no new leaks were found. Call complete

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. After further inspection found drain could turn on but water wasnt exiting unit. Found cause of failure was disposal not having drain cork removed and preventing proper draining. Removed cork and reassembled and tested unit. Found dishwasher could fully drain as designed. Call complete

Arrived on site for range needing previously diagnosed bake element. Upon arrival reconfirmed issue. Replaced element then reassembled and tested unit. Found oven heating as designed.

Arrived on site. Replaced water filter reset filter indicator. Please send customer a paper receipt

Arrived on site for unit not powering on. Good voltage at outlet ui unresponsive removed ui found corroded harness and broken wires. Diagnosed unit

"Arrived on site and found drain pump has failed, replaced drain pump and dishwasher is now operating properly. No water leaks detected at time of service, job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the bait element and tested the unit. Unit began to work and operate as designed.

Arrived onsite for dishwasher with a malfunctioning detergent dispenser. Upon inspection I found that the dispenser door was broken. I replaced the dispenser and tested the unit and found unit operating as designed.

Arrived onsite for cooktop with gas smell. Upon arrival I perform a gas leak test and found that there was a leak coming from the gas regulator fitting. I sealed the threads on the fitting and tightened it up and tested it again and found that the leak is now gone. Tested cooktop orifices and found no leaks there. Job complete.

Arrived onsite for wall oven with perceived temp issues. Upon arrival I performed a temp test and found unit heating properly with no issues at all. I check fro codes and found no codes pertaining to the issue at hand. I did advise cx to remove the sheet of foil he had in the oven. Unit is operating as designed.

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found ice bin frozen over caused by the dispenser door leaking air. I installed new dispenser door and tested unit and found unit operating as designed

"Arrived on site to test unit for frost build up in FC and FC light not working. Found FC gasket not sealing properly causing frost build up and door switch frozen in closed position. Removed excessive frost build up and light turned on. FC door switch tested good. Found top right corner of FC door gasket not sealing. Replaced gasket but new gasket has magnet strip twisted internally. Put original gasket back on and formed with heat gun. Tested unit, door is now sealing as designed. Advised customer to leave door closed to allow proper formation to settle. Unit is hooked up to under sink RO system. Advised customer of required water pressures for valve to function properly. He stated he would have installer check pressures. No leaks detected. Job complete."

Arrived on site to test unit for bubble appearing again in between cooktop glass. Spoke with the line and was advised to check pans as bowed pans(center bowed upwards away from cooktop) can trap heat and create issue. Took straight edge and found no gaps in pans. Was advised since issue is cosmetic she would need to contact whirlpool. Job complete. SR#773360443

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Tested operation to verify failure. Found wash motor humming and not washing. Measured voltage to motor and found 120 volts. Found field wash motor. Removed failed motor and installed new. Assembled unit and tested operation. Found unit operating as designed. No water leaks detected during service.

Arrived onsite to install previously diagnosed parts. Replaced door and control panel. Test unit and unit operates as designed. Job complete

"Arrived on site for washer making loud noise durning spin cycle. Inspected unit and work area. Spined tub by hand. Performed diagnostics mode and checked error codes, none stored. Ran automatic test cycle and found sound indicating failed bearing within gearcase. Inspected gearcase and found leaking oil. Removed belt guard and found cam, belt and gearcase will need to be replaced to repair.

Arrived on site for complaints of knobs sticking and surface light staying on. Found all burners working well. One of the knobs does not pop back up right away. Inspected knobs and valves and found nothing out of position. Found the hot surface light will stay on all the time. harness with switches. Advised customer that more parts may be needed. Customer will talk over options and get back to us if she wants to move forward. of before . Job complete.

"Arrived on site for range oven not heating as normal. Inspected unit and work area. Found object had fell out of storage drawer and interfering with spark igniter. Removed object and placed oven in bake mode at 350?. Monitored heating operation and found cycling as designed. Tested cooktop burners. Adjusted left rear burner. Unit is operating as designed, no gas leaks detected during service. Spoke with customer on storage drawer."

"Arrived on site to inspect unit for not simmering, I adjusted burner valves, unit tested good."

"Arrived on site to inspect unit for leaking, found unit would only leak on deep water washes, found failed control, to much water was entering basket and overflowing. I replaced control, unit tested good."

"Arrived on site to inspect unit for not producing ice, found no error codes, passed test 57, test 45, passed bin test, temperature tested good.

"Arrived on site to replace upper rack and wash motor, after replacing, unit tested good."

"Arrived on site for complaints of no water out of the dispenser. Found no water at dispenser. Installed new valve and filter head and tested. Unit is now producing good water flow at the dispenser. No water leaks detected, job complete."

"Arrived on site for complaints of noise while in use. Found vent tubing rattling while in use. Installed two sound pads near the front of tubing. Noise is now gone. If issue continues we will need a few more pads.

"Arrived on site for refrigerator RC shelf damaged. Inspected unit and work area. Found right shelf Crome having indention. Removed damaged shelf and installed new. Spoke with customer on user care guide. Job completed, no water leaks detected during service."

"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found unit just completed cycle and customer stated unit is working fine. Found heater has yet been installed. Removed failed rework heater and installed new. Removed failed vent assembly and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked error codes, none found. Ran automatic test mode and monitored cycle. All tested good, no water leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control kit consisting of the hv control and UI (in front left RC door) and tested. When Im removed the UI, I found one the connections on the control was loose and broke off. When I began testing, I found the compressor came on but the unit was not cooling. I placed my oilless gauges on the unit and found no refrigerant in the system. I tested the sealed system with nitrogen and pumped 130psi into the system and within approximately 30 mins, the high side had dropped approximately 10 psi to 120psi. Using my liquid leak detector, I checked all system connections and found no leaks. Checked the evaporators and found no leaks. I contacted techline and spoke to Bruce and advised of past repairs, repairs made today and my findings. Bruce provided SR#7733686775 and advised the unit is leaking inside the cabinet somewhere. He advised that someone from the manufacturer would contact the customer with further proceedings. I provided the SR number to my customer and advised that manufacturer would contact them within 24-48 hours with a resolution. Unit put back together and left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site for unit being loud. Tightened up some of the bulk head screws, and secured the vent hose to eliminate some of the sound. Doing that did relieve the vibration sound. The customer is now complaining about th air flow sound being too loud. Called techline for assistance. Tech said there is nothing else to be done . He said that the air flow sound is normal. Tech gave SR# 7733690630. Job complete"

Arrived onsite for the knob on the cooktop is crooked noticeably. Upon arrival inspected unit and found far right valve was not secured properly to manifold. Secured valve o manifold correctly. Unit is now straight. Job complete

Arrived onsite for Not Heating Not heating well and it's making loud noise like something is rubbing. Upon arrival test unit on a complete cycle. Unit heats and operates as designed with no abnormal sounds. Customer said that the unit has been operating fine. Could not duplicate the issue. Job complete

Arrived onsite to install previously diagnosed parts and clear out drain tube. Cleared out drain tube that was clogged with debris. Test drain pan and drain tube by pouring water into drain pan. Unit drained correctly. No leaks present at this time. Job complete

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found that each time tested unit would heat. Could hear click and ignition. Could not duplicate the issue. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced valve and hoses. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Found unit just humming there was no water flowing into the tub. Pulled unit out to inspect water line supply and found hose being pinched. I addressed the amount of house behind the unit. I then remounted unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for no power, contractor has replaced unit for customer and put broken unit into there office, tested unit found unit is running as designed, heating with no issues, tried to replicate issue with no success, replaced line filter as precautionary, unit is running as designed designed, job complete"

"Arrived on site for refrigerator not making ice, inspected unit and work area. CX explained to me unit stoped making ice. Then I found door completely open causing unit to not cool. Big block of ice had formed in the fresh food evaporator and would not let door close. I then found items in the freezer door causing door not to close all the way. Advised CX on how to place foods correctly. CX will have to completely defrost unit for 48 hours minimum and I show CX how to properly defrost. I also explained to CX after defrosting unit to power unit back on and let it cool for minimum of 24 hrs. Unit should start to operate as normal after these procedures have been completed. Water leaks where detected during service as unit was melting. Job completed.

"Arrived on site to test unit for no heat, tested unit found broiler igniting but bake igniter is not engaging, got authorization to replace, replaced part, tested unit, unit now heating, no leaks detected job complete"

"Arrived on site to install previously diagnosed parts. Installed all parts inspected unit. After installing the new fresh door are used my heat gun to reform the new gasket, and I advise customer to not open door for six hours minimum to let gasket form correctly. No water leaks observed during service. Job completed."

Arrived on site to test unit for not cooling properly. Found temps in both RC and FC correct. Evap motors both enagaging and working properly. No excessive frost or ice build up. Nice frost pattern on evap. Compressor pulling .9amps. Heater engaging properly. Door gaskets sealing good. Thermistors in range. Unable to replicate issue as unit is currently working as designed. Advised to place thermometers in both compartments to better monitor temp fluctuations. Also advised on how unit does defrost periodically. No leaks detected. Job complete.

Arrived on site to replace ice maker and mullion from previous diagnosis. Replaced parts and error codes 40E and 22E kept popping up and not allowing to enter diagnostics. Spoke with SW and found red wire to connection CN76 was broken and Norway to repair back into connection. Was advised the harness is not repairable. Removed installed parts. No further repairs available to back into working order. Job complete.

"Arrived on site to test unit for not heating properly. Ran multiple diagnostics and control was acting erratic replaced control and oven sensor. Tested unit, upper oven is now heating but very slow and wont go past 175. Found broil element receiving voltage at control but not at element itself. Tried finding a break in the line with no success. Upon further inspection found control molex connections and harness was miss wired from factory. Fixed wiring and reconnected to control. Tested unit, unit now working as designed.

"Arrived on site for a range making a swoosh sound. I preheat the oven while having access to the burner assembly. I found the swoosh was the flame igniting irregularly. The valve would let to much gas out before it ignited. I informed the customer that it could be the ignitor, valve, or regulator. However, all of these parts are unavailable. Call complete."

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Customer advised that the unit compressor will kick on but will kick off within two seconds of attempting to run. the customer for the repair of a starting device. The customer initially the . Spoke to JC and was advised that we could the portion Replaced the starting device and tested the unit. The unit compressor began running and ran for over 10 minutes without kicking off the bus customer to get the unit at least 24 to 48 hours to go properly. I did advise the customer that we cannot warrantee her heart on this repair due to the fact that the unit is being kept outside on a patio

Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that they had another company that had come out that advised their hub was the problem but they could not remove the agitator. I did explain to the customer that it is possible that her agitator is welded onto the gear case and transmission and asked if she wanted to proceed. Customer did want to proceed. Use a crowbar and brute strength to tap to remove the agitator. Found the agitator was completely lodged onto that gearcase and could not be removed. I did advise the customer that she would need a complete rebuild on her washer and started to go over some of the components it would need. The customer then stated that she did not want to proceed with that of a repair due to the fact that she can get a new washer with a four year warranty on all parts for about the same . I did advise that she does have her tub and basket covered but the rest she would be liable for. Customer is going to buy themselves a new washer.

Arrived on site for a refrigerator that is building up ice on the bottom of the freezer section. Inspected unit and work area. Confirmed the customers complaint. Was advised of a special project for this repair (W11397260A) for . Went ahead and steamed out the ice in the freezer section and replaced the drain too. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect unit for not starting, I tested unit about 50 times, and unit is working at time of service."

"Arrived on site to inspect unit for not heating properly, I tested unit on 350 degrees, found unit was at 325 when set to 350, I calibrated unit, tested good. "

"Arrived on site for refrigerator not making ice. Customer stated icemaker has not been producing ice for about one year. Ran test on icemaker and cannot get icemaker to respond jumper T&H on icemaker and icemaker did not harvest or respond at all. Also noticed that the emitter and receiver were blinking twice pausing and then repeating indicating faulty issues. Unit could possibly have multiple issues including icemaker, emitter and receiver. Customer stated he has home warranty program and will reach out to them to fix the issue. job complete"

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the damaged door and transferred shelving and the handle. I tested and verified the gasket was making full contact. Operational test good, no leaks served during service."

"Arrived on site to inspect unit for damage, found outer door damaged, nameplate damaged, and handle damaged. Ordering parts. ; ordrng 1 W10884775 (Name plate) and 1 W11110283 (Outer door) and 1 Cnote (Office to reschedule)"

"Arrived on site for a range not heating evenly. Upon arrival the customer stated that one side will cook all the way through while simultaneously the other side will not. I found they typically use convect bake. I gained access to the back of the unit and ohmd out the sensor. It read 1.1k indicating the oven should be at room temp. However, in diagnostics mode it was showing the control reading the sensor at 121?F. I then ran a convect bake and found the burners heating even, but the convect fan never turned on. I checked voltage going to the convect fan and found none. These both indicate a faulty control. I am ordering the control and will bring back the sensor and fan to verify functionality after the control install. Office to reschedule and get autho for fan, sensor, and control. ; ordrng 1 WP9762794 (Control) and 1 W10794022 (Convect Fan), states that autho needed"

Arrived onsite for dishwasher leaking. Upon arrival tested unit. As unit was running found small trace of water near right leg of unit. Went to uninstall unit and found unit had not been correctly installed to begin with. One mounting screw had been broken and lodged in the cabinet and the other out of the mounting hole. The screws could not be accessed and are blocking the unit from being pulled out. Unit Needs to be made accessible. Advised customer not to use until full inspection can be made to determine where the unit was leaking. Customer will contact builder for uninstall. Office to reschedule when unit is accessible. ; O-emld tckt