"Arrived on site to test unit for not drying dishes, tested unit found all components activated properly and heater is getting hot, noticed that customer is not using rinse aid explained to customer that unit must be used wirh rinse aid for optimal performance, and prop door open at the end of cycle to help dishes air dry, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to diagnose dishwasher not starting. Examined unit and found power is good, and panel is responsive. Tested unit and found failed wash motor not coming on. Unit needs new sump and motor to resolve repair. Ordering parts, office to schedule. ; ordrng 1 W11613479 (Sump and Motor)"

"Arrived on site to test unit for not spinning, tested unit found failed gear case with rotor slipping and jumpy suspension, lid is broken on the hinges,ran diagnostic cycleand for error for F5E1, F5E2, F5E3 all related to a faulty latch,will need to replace gear case, slider, rotor and clutch, suspension, latch, lid and potentially agitator if it does not come off, ordering parts rescheduled for 6/24 will need two hours on return visit ; ordrng 1 W11393685 (Gear case) and 1 W11550891 (Agitator) and 1 W10754448 (Clutch) and 1 W11256781 (Lid) and 1 W11130359 (Suspension) and 1 W11260238 (Rotor)"

"Arrived on site to test for not cooling, explained to customer that unit is out of warranty customer stated that he has extended warranty, advised customer to contact extended warranty company and they will do a proper dispatch, job complete"

Arrived on-site for range tripping the breaker. Voltage at the tblock is correct. Amp draw maxed out at 20. I removed the ground and heated to 500 degrees. Reconnected the ground and tested the oven. U it is working as designed. No parts used Called safety sr#7741688040

"Arrived on site for cooktop, not turning on. Upon arrival, confirmed issue and found loose wire connection under cooktop. After repairing wire connection, I found unit working as designed call complete"

Arrived on site for washer stuck in drain mode . Ran diagnostics got control trol and pressure switch codes . Replaced control W11603810. Ran calibration and diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete

"Arrived on site to test unit for not draining. Upon arrival customer stated drain pump will run at random times even cycle is not engaged. Found model number does not match, ticket was created for MHW8630HC4, unit being serviced is WTW4855HW3. Contacted claims and informed, per claims changed the model number and added 4 zeros to the beginning of the serial number. Entered diagnostics, found F3E1 pressure system fail error code stored. Ran a test cycle with no issues, at the end of the cycle drain pump began to engage for 10 seconds and then disengage for 5. That began to repeat continuously. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and must be replaced. Ordering part required, no parts installed, office to reschedule.; ordrng 1 W11607637 (Control) and 1 W11665967 (Harness)"

"Arrived on site to test unit for not working properly, tested unit found tub had water and drain pump not activating, inspected and found a broken harness, replaced and tested but drain pump is now now disengaging, replaced control and tested unit is now running as designed no leaks detected job complete installed W11643701, W11742939"

Arrived on site for fridge not making ice . Found extension too short and splashing g water down back wall. Used extension WPW10496649. Ran harvest and fill . Nomwater leaks detected at time of service. Job complete

Arrived onsite to inspect range tripping breaker upon further inspection found unit breaker tripped replaced control & bake broil W11707168 W11182108 w10856603 ran burnoff at 400 with ground detached reattached ground ran second burnoff unit working as designed no tripping breaker

Arrived on site to inspect unit for tripping the breaker.Found unit is connected to a GFCI breaker. Turned both ovens on and set to 500?F. Both ovens preheated successfully with no issues. Advised customer to perform an initial burn-in cycle to eliminate any factory residues.Job complete.

Arrived on site to inspect unit for tripping the breaker.Found unit is connected to a GFCI breaker. Turned both ovens on and set to 500?F. Both ovens preheated successfully with no issues. Advised customer to perform an initial burn-in cycle to eliminate any factory residues.Job complete.

"Arrived on site to test unit for intermittent issue with soap not dissolving. Tested unit and found no stored error codes. Customer provided a photo showing detergent left completely untouched by water. Contacted TechLine and submitted the photo for review. Based on the image and intermittent nature of the issue, TechLine recommended replacing the water inlet valve, control board, and sump and motor assembly. Parts are being ordered.Rescheduled for return visit 6/25 per customers request. SR#7741796106 ; schdld next appmnt for 6/25 WED !"

Arrived on-site for washer out of balance. Found the floor isn't level. Ran in service mode and calibrated the machine. Advised customer to have the floor fixed if possible. No parts used.

"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11613479"

W1EC8B0APL1. Arrived on site for unit not turning on. Upon arrival unfounded unit unplugged plugged unit back in and set unit to coldest setting. Compressor turned on amp drawv was good. Unit is now cooling customer will monitor

Arrived onsite to inspect refrigerator humming vibration upon further inspection unit is cooling removed top panel & found compressor is extremely hot & compressor is what is vibrating per GC ordering sealed system compressor W11557671 inverter-box w116123097 access valve W11506635 uv drier w10143759 2HOURSSTECH OFFICE TO SCHEDULE customer is all the way at the back of legends Parkway address does not pull up; ordrng 1 W11557671 (Compressor) and 1 W116123097 (Inverter-box) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv drier) and 1 SSTECH2HOUR (SSTECH2HOUR)

Arrived onsite to inspect dishwasher normal button not working upon further inspection replaced console & vent W11649995 W11622500 ran test on unit unit is working as designed no leaks observed during service parts

Arrived on site for microwave making a firecracker noise. Previous tech ordered new control. Removed panel. Inspected diode and it checks good. Replaced main board and tested. Unit is working as designed. Call complete.

Arrived on site for washer stuck in drain mode . Got pressure sensor error. Replaced control W11607637. Ran calibration and diagnostics test wash . All checked normal. No water leaks detected at time of service. Job complete

Arrived onsite for prediagnosed parts upon arrival replaced drain pump & harness & control W11543997 W11591637 W11399437 ran test cycles unit is working as designed no leaks observed during service

"Arrived on site for loud noise and sides of unit hot. Had unit run found noise to vibration,removed compressor cover adjusted tubing noise no longer present, unit does not have a condenser fan or coils in compressor compartment, condenser runs on sides of cabinet. Called tech support per texh support enclosure needs at least 1/2 inch or more on sides, enclosure is less,informed customer per tech support. Customer disagreed informed cuatomer per tech support incorrect installation customer still disagreed Sr#7741794685W11476730"

"Arrived on site. Pulled unit out found back roller not installed correctly,installed roller added back shim adjusted unit. 4387828a; used 1 4387828a (Shim) from stock"

"Arrived on site to diagnose oven that tripped breaker when used. Customer had been able to get it to work briefly 1 time. I was able to get the unit to perform a 500 degree 2 hour burnoff to resolve the tripping. Had to reset once during preheat, and unit hit temp and stayed at temp. Called findings in to safety, 7741745250. No parts needed to be replaced at this time. Call completed."

"Arrived on site to diagnose dryer not latching door. Examined unit and found the catch was worn to the metal on one side, not allowing the strike to glide on it. Replaced the catch and verified door closes easy. Repair completed. Parts used - W11429587."

"Arrived on site to diagnose unit building condensation when in use. Examined unit and found condensation on both the freezer gasket and the middle drawer gasket tops. I performed the following actions to correct - turned on horizontal and vertical mullion heaters to 100% operation, sealed liner, added foam gaskets under the freezer door gasket (WP11159728), lifted door 1/8'. Verified no gapping or leaking gaskets. Customer mentioned they just had their last unit replaced for the same issue. I did measure the temp on the house at 80 degrees, which is also carrying heavy humidity and is guaranteed to cause condensation. Called findings into tech line, SR7741795436. Tech line also agrees the temp is hot enough to create condensation that may not be able to be removed. All repair have been performed. Parts used - 2x truck stock WP11159728, W10841140. ; ordrng 2 Wp11159728 (Foam gasket replenishment)s"

Arrived on site for loud noise. Diagnosed noise from condenser fan adjusted fan blade noise no longer present

Arrived on site for noise complaint. Found mastic rubbing on condenser fan blade adjusted discharge line and mastic noise no longer present. Unavailable for signature

Arrivec on site for ice machine not making ice. On arrival confirmed issue and found very low watterpressure getting to reservoir tank. Customer had already replaced filter and I then found even with filter removed pressure was to low. I replaced valve w10897719. Found water pressure was better but once filter was reinstalled it would decrease again. Found W11266112 housing also bad and Im ordering it. Rescheduled customer for 06/24/25; ordrng 1 W11266112 (Housing)

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

"I arrived on site for range, not turning on. On arrival confirmed issue and upon further inspection. I found the control board had a burn mark on it. Replaced control board w1165204. Found range working as designed call complete"

"Arrived on site for ice machine, not turning on. On arrival confirmed issue and upon further inspection. I found the ice machine would start turning on if I moved it around and after inspecting the back of the unit. I found the plug to the external drain pump loose. Secured power line and found unit, working as designed and instructed customer to replace filter call, complete"

"Arrived on site for dryer not heating. On arrival, confirmed, issue and found element coil broken. That replaced element 279838 and found dryer heating as designed call complete"

"Arrived on site to test unit for SUD error, tested unit found water draining really slow, inspected drain pump and found it complete no parts installed"

"Arrived on site for dishwasher, not cleaning dishes. on arrival, confirmed issue and found failure in the motor. Replace motor w11416362, tested unit and found dishwasher working is designed with no leaks.Call complete"

"Arrived on site to inspect washer displaying F8E1. Upon further inspection, I placed the machine into diagnostics and observed error code F8E1. I ran component testing and found that the cold water valve was starting to seize and not allowing water to flow properly. I replaced the valve and tested the machine. The machine is now operatimg as designed. No water leaks observed during service. W11165546"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the hv control and Triton UI and tested the water dispenser and once I stopped the dispensing, water began to fill the ice maker. I removed and replaced the side UI and retested and got the same results. I disconnected the J8 connector from the Triton UI and retested the dispenser and no water dispensed from the dispenser, but the ice maker filled. I contacted techline and spoke with Daniel and advised him of the history of the unit, my parts replacement today and results from testings. Daniel advised that he was sending the file up to engineering for review and advised the info was documented to the same SR#7741751736 and advised someone would be in contact with me and the customer. I advised the customer of my conversati9n with techline and advised someone would be in contact with them in approximately 5-7 business days with a resolution. Ice maker was turned off for safety. No water leaks observed at the end of service, job completed. W11523213, W11087492, W11330486"

"Arrived on site to install previously diagnosed and ordered parts. Due to the power cord and start device failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. WPW10197428, W11614808"

"Arrived on site to diagnose washer moving / vibrating heavily when in use. Examined unit and didn't see too much movement on an empty load. I checked ths basket and suspension rods/shocks and all were good. I checked level and found the level excessively off, requiring an adjustment of a half inch to keep it from rocking. Tested with unit leveled and verified unit is no longer shaking. I did advise the customer that units on pedestals will make more noise than units planted on the floor. Unit working as designed. No parts needed."

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit produces no ice. Inspected unit, found ice bin empty but ice tray had cubes. Attempted to harvest, motor would not engage. Replaced ice maker (W11455232) and tested unit, unit now harvest properly and filled with ideal amount of water. Advised customer ice production should start within the next 24 hours. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed. LW11258441"

"Arrived on site to inspect unit for poor cleaning performance and visible calcium or salt buildup.Found OWI sensor heavily covered in mineral deposits, preventing it from reading properly and causing the unit to stop mid-cycle. Was able to start a cycle, but found the wash motor not activating. Unit will require a new OWI sensor and sump and motor assembly to resolve the issue.Parts are being ordered. Rescheduled for return visit.; ordrng 1 W11410464 (Owi sensor)"

Arrived on site for water in bottom of freezer. Upon arrival inspected unit and found ice maker water dispenser filled extension tube sticking up causing water to spill over and freeze up took pictures. Dethawed unit and inspected evaporator checked out fine. Replaced adjusted fill extension and sealed with sealer gum. Tested unit and called for water unit no longer spilling water over took picture of repair. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to test unit for frozen ice maker. Upon arrival customer stated unit has frozen water along the back wall. Inspected unit, found leaky fill tube is causing ice to build up on the fan shroud and evaporator cover. Found fill tube extension was not installed properly. Readjusted fill tube extension and sealed with silicone. Cycled ice maker, leak has been eliminated. Removed all built up ice on the evaporator and fan shroud. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect dryer displaying F3E2. Upon further inspection, I followed the testing procedures for the moisture sensor test 5 on the technical manual. I verified that the main harness from the control to the sensor was good. I measured the outside terminals of the connector and got a high resistance reading. I replaced the electrode and harness due to oxidation. I tested the sensor, and it is now reading correct with little resistance. The dryer is operating as designed. WP3387223 WPW10298258"

"Arrived on site to inspect washer not spinning. Upon arrival, the front office staff contacted the tenant and was advised the unit is operating as designed. No services needed at this time."

"Arrived on site to test unit for Lo ked rotor error, tested unit found everything convered in black grease under unit,attempted to run diagnostic cycle but slider is not disengaging properly, unit will require a full rebuild, will need to replace gear case, clutch, slider, rotor, harness and agitator if it does not come off, will require 2 hours on return visit rescheduled for 6/25; ordrng 1 W11393685 (Gear case) and 1 W11550891 (Agitator)"

"Arrived on site to inspect wine cooler rack issues. Upon further inspection, I verified the model/serial numbers and found the model number on the ticket was incorrect. I corrected and continued with my diagnostics. I found one of the upper rack rails broken, as were the slides on both sides. I found the bearings at the bottom of the cooler. When I researched the model number in service matters, I could not find anything on this particular model, but I did find information on the models ending in 00 and 01. According to the parts breakdown for the 01 model, it appears that the slides come with the whole cabinet and are not serviceable. I'm not positive if the part number for the upper rack is the same either. I am ordering a PARTS RESEARCH for the rack and both slides and office to contact the customer to schedule a return service. Unit is cooling as designed and no water leaks observed during service. ; ordrng 1 PARTSRESEARCH (Upper rack) and 1 PARTSRESEARCH (Upper rack left slide) and 1 PARTSRESEARCH (Upper rack right slide)"

Assertiveness on site and replaced RR orifice using LP kit(W11620555). Unit is now working as designed. Job complete.

KDTM404KPS3 Arrived on site for a dishwasher not finishing cycles. On arrival I ran diagnostic and found error code F1E2 and F10 E4 a failed control board i replaced control board tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site to test unit for timer not advancing. Replaced timer(wPW10436303) and unit is now working as designed. Found vent hose is smashed. Attempted to straighten but advised customer noise will need to be replaced. Job complete.

Arrived on site to test unit for not draining. Found both wires to pump were cut. Repaired wires using butt connections. Unit is now working as designed. No leaks detected. Job complete.

Assertiveness on site and replaced tub ring(W10849477). Unit is now working as designed. Job complete.

"Arrived on site to diagnose range tripping breaker when attempting to use oven. Identified as GFCI nuisance tripping. Replaced both bake and broil element and set for 2 hour burnoff. Unit preheated to proper temp with no issues. Customer advised to let run for 2 hours and shut off. No other repairs to perform for this issue. Called and documented with tech line, 7741797723. Parts used - W10856603, W11172108."

"Arrived on site to inspect venthood light broken. Upon further inspection, I found the left light module hanging down from the panel. I removed the panel and attempted to reset the module with the clip, but the modules' side clips being plastic were broken and would not secure with the metal clip. I replaced the panel with a new panel and tested and unit is operating as designed. Job completed. W11744508"

Arrived onsite and found the inlet water tube is snapped preventing water or ice from being used. Ordering water tube to repair. No parts. No signer available ; ordrng 1 W11162040 (Inlet water tube) and 1 WP2300868 (5/16 coupler) and 2 WP2300868 (Coupler WP REPLENISH)s

WED5010LW1 Arrived on site for dryer not completely cycles. On arrival I found that the dryer was making loud sounds client stated previous visit made it louder. I tested the motor previous tech replaced bad readings I replaced the motor and wheel that's when I noticed the connection to sensor bar was not making a good connection. I plugged in all the way and put dryer back together and tested product sounds as its designed product works as it's designed.

WDT710PAYM3 Arrived on site for a dishwasher making nosies and not heating. On arrival I verified sounds coming from drain pump i removed pump and found glass and pump in bad condition i replaced and tested . I also tested heater amp draw was were correct readings product is working as its designed no water leaks visible from the main water supply.

Arrived on site to test unit for not dispensing ice. Customer stated she noticed ice bin was not inserted properly and adjusted herself. Customer stated unit is working as designed and no longer needs service.

Arrived on-site for the dishwasher not getting water. Found that rats are nesting in the insulation. Advised the customer to have the issue resolved before we can do anything repairs. No parts used

"Arrived on site to inspect unit for F8E4 error (water detected in drip pan). Gained access to the float switch and confirmed the presence of water in the drip pan, which was triggering the error. Removed the water and ran the unit through a diagnostic cycle. During testing, observed the third rack was missing. Customer stated they had removed the third rack to accommodate larger items in the upper rack. Advised customer that removing the third rack can cause water to spray directly toward the front of the door, as the feed tube is designed to connect to the third racks spray arm. This misdirection of water likely caused the leak into the drip pan. Reinstalled the third rack and retested the unit. Unit is now operating as designed. No leaks present. Job complete."

Arrived on site to replace doors. Found new door is dented. Need to reorder rc door. Office to reschedule ; ordrng 1 LW10648584 (RC door)

"Arrived on site for noise. Upon arrival, inspected unit found water leaking from ice maker fill tube into evaporator fan. Repaired using tube WPW10496649 and zip tie per service pointer. Test unit and now operating as designed. Job complete"

Arrived onsite and foumd customer getting low flow error often (video evidence) upon investigation determi3nd cuetomer was turning off the hot water supply while using washer. Advised on tap cold setting option for preferred washing and advisedmthwt the system will often error if it is looking for water it is not getting. No parts. All checks good.

"Arrived onsite and found unit tripping the breaker on bake. Restored function by priming with hi heat treatment. Unit is now operating as designed. Did not trip while onsite, advised tenant on solution and long preheat and instructed on co plating the burnoff."

"Arrived on site for Washer-not filling/sensing/no power. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and completed correctly. Ran a normal cycle and operates correctly. Explained to maintenance department about the service pointer for 2 step behavior issue for starting. Unit is operating as designed. No leaks preset. Job complete"

"WP ONLY. AiRBNB specific service window scheduled. Arrived onsite for frsh food temp complaint and found unit operating with overtemp alarm. Found reading at 70f when the actual temp in the empty fridge was 40f. Freezer side is sub 0f and temp reading on the fresh food diffuser is 2f. Unit is cooling properly at time of service. Possible control and thermistor complications causing false read out on the interface display. Secondary issue of slow water, found likely filter housing restriction at fault. Unit is wedged into the cabinet is install and cannot be accessed conventionally without excessive risk. Cabinet doors above the panel prevent it from being removed and the water cannot be shut off for the same reason to ser ice the filter housing. Unit will need to be made accessible to move forward on diagnostics for either issue. Discussed possible repair options with GC and homeowner and will return with PCB and interface to resolve the intermittent cooling issues. Customer has had the filter housing replaced by another company and says they will hold off on that repair. No signer available. ; ordrng 1 WPW10200659 (Control box)"

"Arrived on site for displays F9-E0. Upon arrival , inspected unit and confirmed error code F9-E0 home mis wired. Test polarity and is good. Replaced control W11747115. Have Same issue. Contacted Techline and spoke with Dillon. After series of test found defective double line relay on control and asked to reorder control SR# 7741797968. Ordering control. Office to reschedule. ; ordrng 1 W11747115 (Control)"

Arrived on site for a door handle falling off. Inspected unit and found right side loose. Removed handle to secure stud and then tighten down handle. Unit is now functioning properly. Job complete

Arrived onwite and tested oven for temp disparity and calibrated -10f to bring unit into spec. Unit is now operating properly and as designed. No signer available.

"Arrived on site for no ice. Ran harvest test failed diagnosed a defective icemaker,installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water. W10882923"

"Arrived on site for broken wheel assembly . Upon arrival , inspected unit and found Left rear wheel assembly on lower rack has failed. Ordering wheel assembly. Office to reschedule ; ordrng 2 W11133746 (Wheel assembly)s"

"Arrived on site to test unit for locked lid. Upon arrival customer stated lid locked and would not unlock. Verified issue, lid will not unlock. Cycled power multiple times and lid would still not unlock. Manually unlocked lid, inspected control and found a burn mark on the control near the lid latch connector. Unit will need a new control and lid latch. No one on site for signature. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for food freezing in RC. Upon arrival customer stated all the food in her freezer gets frost built on it and food in RC is freezing. Inspected gaskets, found no air leaks. Gained access to evaporator, found an ice ball has formed on the cap tube indicating a floating restriction is present in the system. Contacted service thread, thread verified issue is sealed system related. Will need to order all parts required for repair. Unit is r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 W11598432 (Evap coil) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site. Replaced filter housing,installed prev filter weak water flow customer will need to replace filter. Used w11162042"

"Arrived on site to test unit for pump running. Upon arrival customer stated cycles cannot be started and unit makes constant gurgle sound. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Followed TSP W11766193, entered diagnostics and found F3E1 pressure system fault error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Reset control board, issue still present. Per Special Project S153EB, replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11603811) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped mid cycle and lost all power, lid is locked. Inspected unit, found lid locked and water still in the basket. Removed all water and took resistance of drain pump, reading 20.6 ohms within range. Found control does not have green LED flashing indicating an issue with the control. Replaced control (W11627517) and applied power, green indicator LED is now illuminated but the console LEDs/ buttons will not react to input. Replaced encoder (W11627516) and tested unit, all functions have returned to the unit. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite for oven not heating properly. I found the unit to struggle igniting the flame. I found the airshutter not adjusted properly which is causing unit to lock out after pre heat as it won't re ignite. I adjusted the airshutter to where it lights on first spark. Unit is now heating as designed and re igniting off first spark. Unit now operates as designed. No leaks. Call complete. No parts installed.

Arrived on site for refrigerator not making any ice. Found tray was full of cubes. Forced a cycle and icemaker would not harvest. Confirmed voltage to ice maker. Replaced icemaker. Unit cycled and filled. Call complete. W11700250

Arrived on site to repair previously diagnosed issue. Unit needs new chute replaced part and tested unit is now functioning properly and as designed to job completed

Arrived on site to repair previously diagnosed issue unit needs new control. Replaced control and calibrated ran test cycle unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for washer vibrating and rattling badly. Performed bounce test and confirmed shocks were bad. Inspected underneath and found regular workings. Replaced shocks. Verified operarion. Call complete.

Arrived on site for unit turning off. Ran diagnostics checked for error codes f1 e1 stored control failure. Replaced control and tested confirmed diagnoses with supervisor. Unit is now functioning properly and as designed job completed

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete. No one on site for signature

"Arrived on site to test unit for not heating. Upon arrival customer stated unit began to experience long dry times, then unit stopped heating. Tested unit, found TCO reading open. Replaced TCO (280148) and tested, unit is now heating. Ran a vent test, test shows poor venting. Advised customer to hire a professional vent cleaning service to ensure proper airflow. Once vents are cleaned, unit will return to optimal performance. Unit is now running as designed, job complete."

Arrived on site for refrigerator building moisture. Customer suspects doors not sealing found moisture building up only on the top freezer gasket. No ice or moisture in freezer or fridge. Refrigerator cabinet ha no moisture. It is just on gasket. When I lefited gasket i could hear crunching inside the door. Ordering new freezer door. Office will call to schedule. ; ordrng 1 W11436967 (Door)

Arrived on site to repair previously diagnosed issue. Installed extension fill tube at ice maker. Called for water to verify no more leaking down into evaporator. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for the oven panel not being installed properly. Unit is not level and control skirt is falling. Going skirt was not installed properly. Found the front level legs was broken. Replaced front level legs. Unit now level. Found the control knob levels are not aligned properly.. this is a cosmetic issue. Range is working as designed. Strong smell when cooktop is on but there is a paint and new contruction going on to cause that semll. We will need new knob bezel and panel to correct the fact they do not line up with knobs. . Customer going to get receipt and call back. Call complete.

Arrived on site for dryer not heating. Also the front has a squeak whe. Pushed down. Tested and felt no heat. Unplugged and found plug was very loose. Reconnected and checked voltage. Found voltage is present but the outlet is loose so it was not making contact advised customer she will need to have 3 wire 240 outlet replaced. Removed top panel and adjusted bracket. Not squeaking any more. Unit is working as designed. call complete. No parts.

Arrived on site for burners not working bake not working and broil.Called PR for assistance in trouble shooting found unit needs new gas valve regulator. Ordering part office to reschedule ; ordrng 1 WPW10518493 (Valve regulator)

"Arrived on site to diagnose washer not completing cycles. Customer says they dont seem to get to spinning out, and a drain and spin has to be used. Unit was outside on the porch for repair today with garden hose hooked up. I checked for errors and found an F8E1 for slow fill. Tried hose on hot and cold valves, and felt a little slow. Replaced valve and ran unit. I ran in normal cycle and let the unit get to the point of agitation. Unit agitate and spins good with no errors. This should resolve the failure. I advised the customer that we need to work on the unit in its normal spot for proper testing. Unit working as designed at time of repair completed. Parts used - W11210459."

"Arrived on site to diagnose washer that is not draining / starting. Tested unit and found blinking slow drain error. Unit had water present in it I replaced ghe drain pump harness to resolve. Unit then got stuck in a constant drain loop, requiring control replacement. Replaced control and ran one more time, and found lid lock was also not working. Replaced lid lock and verified all functions working as designed once all 3 parts replaced. Parts used - W11670519, W11643701, W11626074. Noone present to sign for ticket."

Arrived onsite to inspect washer filling to much water upon further inspection ran diagnostics found f8e1 f3e2 replaced harness & valve ran diagnostics again cleared codes ran test cycles unit is working as designed no leaks observed during service

"Arrived on site to install previously diagnosed and ordered parts. Due to the left RC door making a popping noise when opening and closing and the previous repairs did not resolve the issue, I removed and replaced the left RC door and transferred the dispenser parts and ice bin door and the lower hinge. I applied grease to the top and bottom hinge cams and tested. Using my heat gun, I heated the left RC door gasket to mold it to the mullion to close off any gaps. Unit is operating as designed. No water leaks observed during service, job completed. W11518736, W10878115, WP542638"

"Arrivec on site for range tripping breaker. On arrival confirmed issue and verified unit was getting 246 L1&L2, 123 L1-n & L2-n, 0 n-g. Replaced w11182108 element, w10856603 element, & w11707155 control. Found amp draw at 10 and 15 for hair and broil and hiya could heat to 500 without tripping breaker. Reported findinga to safety team sr#7741658606 Call complete"

Arrived onsite to inspect dryer console not responding upon further inspection replaced console W11583883 tested unit cycles advised customer the duct needs cleaning unit does not have good air flow tested cycles with vent tube disconnected unit is working as designed

"Arrived on site to inspect refrigerator ice maker slow production. Upon further inspection, the customer advised . ice maker is barely making one batch per day, and they're having to use ice trays for their ice. I tested temps in the FC=10 degrees, ice bin/maker=7 degrees. I tested the ice maker, and it harvested and filled properly. Also found condensation built up at the top right side of the FC section and on the FC door liner in the same area (photos). I placed my flashlight inside the FC section and found a small gap in the upper right corner of the FC door gasket at the mullion. I adjusted the mullion and sealed the gaps with silicone. Customer also advised that the ice dispenser was set on cubed, but when they would get ice, it came out crushed like a snowcone ice. Due to the ongoing issue with the ice maker, I removed and replaced the ice maker and tested it. It continues to operate as designed. I recommended the customer remove the ice bin periodically and flush it with hot water and allow it to air dry in order to get all of the crushed pieces of ice out of the crusher housing so it's not getting jammed. Also recommended to monitor the ice production and the FC section for condensation build-up. Unit is operating as designed and no water leaks observed during service, job completed. W11700250"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately it began to make a loud vibrating noise which sounded like the blower wheel was broken and off balance. I disassembled the unit to gain access to the wheel and found it good. While disassembling the unit, I found the front the front right corner, at the leveling leg, was damaged as if it were dropped. I found all four leveling feet were missing and the unit is not sitting level on the floor. Maintenance provided four leveling feet and i installed the feet and leveled the unit. Using my jumper wire, I jumped the door switch and retested and found the exhaust tube is loose. Using three sound pads from my van stock (W11113654), I secured the exhaust and retested and the unit is quieter now, but still making a vibration noise. I advised maintenance staff that with the unit damaged at the front right corner, the unit will continue to make some vibration and is considered cosmetic and is only covered for the first 30 days of ownership. Maintenance advised they will contact their vendor to get it replaced. Unit is currently operating as designed other than the vibration noise. No lint observed during service, job completed. W11113654-3?"