Service History 327 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near New Braunfels, TX 78132

Noah D

Job Details: 03/14/2022

"Arrived on site to inspect unit for not stopping water from entering unit when full. Upon inspection found the control board shorted causing the issue, replaced control board and removed drain tube from standpipe. All functions worked normally. Complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

"Arrived onsite for unit not operating. Upon arrival ran unit on diagnostics and found F7-E4 error code forbasket re-engagement failure. Found inner part of slider was detached from outer part. Need to replace slider. Replaced slider. Noticed a little noise from agitator, let customer no I found coins lodged between wash plate and basket. Unit operates as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near San Marcos, TX 78666

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for no power, tested unit found console is getting power unit is going into drain and will not turn off and error F3E1 error, preformed test #6 per manual but unit is still in drain mode, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

Arrived on site for microwave light not working. Upon arrival found bulb stuck in socket. Need to replace socket. Replace socket and sold bulb to customer. Unit operates correctly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Kevin

Job Details: 03/14/2022

"Arrived on site and found apartment resident isnt home. Found saved error code F8E1, ran diagnostic cycle and found incoming hot and cold water is good. Ran all functions in manual diagnostic and did not find any issues sent several videos to KB/service management of washer operating normally. Explain to apartment management that there is nothing wrong with the washer at this time cannot duplicate resident issue."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

Arrived onsite for follow up on previous repair. Could not duplicate the issue. Customer said she wanted to be sure because she has sold the unit and wants to make sure it is good.

We serviced a

SAMSUNG DRYER

Model DV45K6200EW/A3

Near Austin, TX 78758

Kevin

Job Details: 03/14/2022

"Arrived on site and found idler is broken, quoted customer Idler. After replacement dryer is now running quietly, job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78758

Kevin

Job Details: 03/14/2022

"Arrived on site and inspected washer and found shield is broken and is making contact with pulley, after collecting this washer is now running quietly and will complete an automatic test cycle correctly. No water leaks from connections at time of service, job complete"

We serviced a

GE VENTHOOD

Model PV976N1SS

Near Austin, TX 78759

Kevin

Job Details: 03/14/2022

"Arrived on site and found buttons for fan will not activate. Light will turn on but button for increasing brightness do not work. A new keypad would be needed to correct issue. Quoted Keypad, customer will contact office if they wish to continue, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Andice, TX 78628

Wesley

Job Details: 03/14/2022

Arrived onsite for missing shield and installed shield per findings on annual inspection. Unit is now operating as designed advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Andice, TX 78628

Wesley

Job Details: 03/14/2022

Arrived onsite and called techline for repeat failed magnetron. Techline said to inspect wave guide for hi heat problems or other damage. Wave guide smooth and clean. Replaced magnetron. Unit is now operating as designed. Advised customer on repair. Sr#7733179849

We serviced a

UNKNOWN VENTHOOD

Model UXT5530AAS3

Near Kyle, TX 78640

Leonardo

Job Details: 03/11/2022

Arrived on site to replace control. Found control just needed adjusting. Adjusted control test unit and unit test good job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Lakeway, TX 78738

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of FC lights not bright, found failed module, bottom right side. I replaced module, unit tested good ,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Austin, TX 78748

Noah D

Job Details: 03/11/2022

Arrived on site to inspect unit for not closing normally due to ice buildup. Upon inspection found the units ice tray full of frost and ice. Cleared ice from bottom of try and the door closed normally. Customer should defrost and clear unit. Returning with valve to check on unit. Valve may be needed if icemaker if the issue. Office to reschedule ; ordrng 1 WPW10498976 (VALVE)

We serviced a

SAMSUNG WASHER

Model WA45T3400AV/A4

Near Kyle, TX 78640

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for not washing normally, upon inspection found the units valve working normally, drain pump was working, all functions worked normally. Checked all parts. Complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHV02

Near Round Rock, TX 78664

Joe Z

Job Details: 03/11/2022

"Arrived onsite for ice maker pouring water into ice bin. Upon arrival found sheet of ice mixed with ice. Found unit not level and icemaker fill tube was not getting water directly into icemaker and was partially getting water to pour into ice bin due to ice build up on corner of icemaker. water then began to go directly to ice bin. Leveled unit, Cleared ice from fill tube and realigned fill tube. Ran harvest test and water now fills correctly without pouring into ice bin. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of rust colored marks in dishwasher. Found some discoloration in the tub. The spots were easily wiped away and were orange colored. Found no rusting components or screws. Customer stated it just started happening. Ran unit through diagnostics and it passed, and found no error codes. Discoloration could be from a pot or pan. Advised customer to monitor. No water leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Cedar Park, TX 78613

Chase

Job Details: 03/11/2022

Arrived on site and Installed new RC fan scroll assembly and sealed fan scroll and evap cover with foam strips suggested by Whirlpool techline. Also Insulated reservoir and water lines. No air leaks present. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Volente, TX 78641

Chase

Job Details: 03/11/2022

Arrived on site to check refrigerator for bottom drawer freezing and not cooling properly. Found RC evaporator completely frosted up. RC thermister was reading 95 causing a defrost issue. Verified fan function and all other thermistors check good. Informed customer that the refrigerator will need to be unplugged and thawed out for 24 hours minimum prior to the return. Raised feet so that customer can pull unit out safely and advised that water may come out of the drain pan or the refrigerator section and to lay towels around the unit and in the bottom of the refrigerator section. Will need to replace RC evaporator cover and high voltage control to compete repairs.; schdld next appmnt for 3/16 WED AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Waco, TX 76712

Jonathan M

Job Details: 03/11/2022

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Confirmed the customers complaint and heard the drain pump trying to run but not draining the water. I checked underneath it sink and found a new garbage disposal. I asked the customer if they had just recently installed this garbage disposal and he advised that they had. Removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. Not through the knockout punch and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW1

Near Killeen, TX 76541

Wesley

Job Details: 03/11/2022

Arrived onsite for unit leaving residue especially on dark clothing. Advised customer on how hard water and soap residue can cause lint and powder marks on dark clothing. Provided maintenance advice on cleaning washer to prevent staining. Ad used on using vinegar to maintain and break down soap residue. Advised on using less detergent and more water volume. All else checks good.

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for dishwasher making a beeping noise and the UI not working. I found the main control stuck in operation. I put the unit into diagnostics and reset the control. I tested all components and found them working. I quoted customer for the UI. He declined. I charged the customer for diagnostics fee. He paid in full on job# 333670.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Killeen, TX 76542

Wesley

Job Details: 03/11/2022

Arrived onsite and found unit squealing. Determined gearcase leaking oil. Replaced gearcase and eliminated squealing and grinding. Unit is now operating as designed.

We serviced a

MAYTAG RANGE

Model MER6755AAW

Near Killeen, TX 76542

Wesley

Job Details: 03/11/2022

Arrived onsite for not heating in lower oven and found failed bake element. Replaced lower bake element. Unit is now operating as designed. Advised customer on repair and other performance questions.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Temple, TX 76502

Wesley

Job Details: 03/11/2022

Arrived onsite for washer not spinning out. Found unit had shifter error. Replaced shifter and control to restore normal function. All checks food. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Temple, TX 76501

Wesley

Job Details: 03/11/2022

Arrived onsite and determined issue with the ACU sent and not able to install. Replaced lid lock assembly but unit still having control issues. Ordering the ACU to complete repair. ; ordrng 1 W11498797 (Acu)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Temple, TX 76502

Wesley

Job Details: 03/11/2022

Arrived onsite for small leak every load out of front right corner. Tested unit and was unable to replicate a leak. Leveled unit to prevent leak from occurring from off center tub. Advised customer to call back if leaking persists.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Jarrell, TX 76537

Wesley

Job Details: 03/11/2022

Arrived onsite and replaced the uppermost spray arm. Unit repair is complete. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Jarrell, TX 76537

Wesley

Job Details: 03/11/2022

Arrived onsite for no ice production and found shorted power switch on ice maker. Replaced icemaker to repair. Unit is now operating as designed. ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Waco, TX 76707

Jonathan M

Job Details: 03/11/2022

"Arrived on site for a control that has melted. Inspected unit and work area. Confirmed the customers complaint and found not just the control melted but the wall on the left hand side of the stove completely burned through the paint. Due to the control not registering any buttons pressed, replaced control from earlier call on the same unit (333512)p. Did find German roach activity in the kitchen and did advise the customer that they would need to have pest control done to alleviate potential issues with roach infestation. Made customer aware that if other issues persist due to infestation damage, it would not be covered under warranty. Tested the unit and the unit is now working as designed. Call complete.; used 1 W11126814 (Control) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waco, TX 76704

Jonathan M

Job Details: 03/11/2022

Arrived on site for a microwave that has a light out underneath the microwave. Inspected unit and work area. The customer also complained about his door making a squeaking sound as he open and close the door. I found that the installers had not installed the upper vent trim properly causing the door to rub against the trim. Readjusted the trim and check the lightbulb underneath the unit. Found a lightbulb filament broken. The customer agreed to the repair. Replaced bulb and test the unit. The unit began to work in operate as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Waco, TX 76705

Jonathan M

Job Details: 03/11/2022

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirmed the customers complain and found it leaking from the pump and motor assembly area. Want to head and replace the pump and motor assembly and found the unit still leaking. Check Internet the gasket on the pump and motor assembly and removed any debris underneath it. Lock the unit back in place and found the unit still leaking. I called Whirlpool Techline and spoke to Andy SR# 7733162669. He advised that the issue would have to be with the tub and order the pump and motor assembly just in case if the customer was continuing to use the dishwasher. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and ESP items. Please schedule a return visit for at least two hours due to number of parts needing to be removed and installed on the new tub.; ordrng 1 WPW10681507 (Tub) and 1 W11085683 (Pump and motor assembly)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near West, TX 76691

Jonathan M

Job Details: 03/11/2022

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced main control and test of the unit in an auto test. The unit began to work and operate as designed. Test of the unit in manual Phil, drink, and a high-speed spin in the unit ran as designed. Call complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEW00

Near Waco, TX 76711

Jonathan M

Job Details: 03/11/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface switch assembly and tested the unit. The unit began to dispense ice as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

"Arrived onsite for unit leaking water. upon arrival ran unit on diagnostics filled unit with water, let unit wash, then drain, three times. Could not get unit to duplicate the issues. Checked vent and dispenser on door and no signs of leaks as wellUpon further questions to customer.she showed me the towels that were used to clean the water and how her towels got bleach stains from the water. I explained to the customer that the detergent did not contain that type of bleach to discolor her towels. Customer will use unit and keep an eye for unit leaking and call us back. No leaks present at this time. Job complete"

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

Arrived on site for potential gas leak. Could not duplicate the smell of gas. Used gas sniffer and could not find a leak. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for damage to the oven door. Looked at the door and saw that the door was completely shattered of glass on both sides and the handle had fallen off. Ordered parts for replacement. Office to reschedule ; ordrng 1 W10831891 (Handle) and 1 W11051158 (Glass outer) and 1 W10481433 (Nameplate) and 1 W10535767 (Inner glass) and 2 98005521 (Screw)s

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

"Arrived onsite for the front car left and right burners not lighting fast. Upon further investigation, found that the igniters where not in the correct spot to spark. Re aligned the spark. Tested the burners. Burners tested good. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXL25RYMS2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite to replace parts ordered by the previous tech. Replaced deli drawer and right door gasket. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for door not closing. Test unit and found inner door damaged not allowing door to close. Ordering new inner door and bottom seal. Office to reschedule ; ordrng 1 W11559689 (Inner door) and 1 W11561235 (Bottom seal) and 1 W11545309 (Striker)

We serviced a

KITCHENAID COOKTOP

Model KFGS306VSS04

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

Arrived onsite for FLAME COLORS ORANGE - CENTER BURNER JUST KEEPS CLICKING WHEN EVEN WHEN LITE. Upon arrival found center burner head out of position and causing a wild flame that contain some orange flames. Reinstalled burner head correctly and flame is now correct. Ignitor on center burner is not operating and needs to get replaced. Noticed burner head has a broken screw and the other 2 may break. Ordering burner head base with ignitor assembly and 3 screws.Office to reschedule. ; ordrng 1 WPW10617292 (Burner base assembly) and 3 WP8287059 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for light at the top of the unit being dim. Looked at the light and saw it was dim. Replaced the light module at the top and lights started working once again. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for not drying. Checked the unit and saw that the jet dry is being used. Tested the unit to make sure the heating element is working and at the end of the testing the element was heating and working. Turned up the amount of jet dry being used. Let tenant know that she should be seeing a difference soon when washing but that the unit is a plastic tub and May not be the greatest at drying. No issues at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

Arrived onsite for unit giving a hissing sound during using the bake mode and that some burners flames may not be high enough to boil some water. Customer was using the right rear to boil some water. Tested the oven and heard hissed noise but assured the customer that the noise was normal during operation when the unit is heating up. Checked the flames and all flames checked good. Also had concerns over some gas smells when using the unit. Let them know that the unit will expel a little bit of gas during usage but is not enough to hurt anyone. Called tech line to report. Agreed that all is normal working on the unit. Did say that the burner that the customer was using is only a simmer burner as it uses only half the heat to heat anything and will take longer to heat. No recommendations to change anything. Spoke with sterling got sr#7733160887. No leaks at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for the unit not staying consistently when heating, said they would hear the door switches clicking when unit was heating. Tenant showed that the top of the door had to be some what pushed in. When looking at the door, saw that a screw was stuck between the door hinge and the top of the microwave cause the door not to close correctly. Removed screw. Tested the unit. Unit test good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not getting hot enough. Yes the top burners and put the burners at 10. Burners did not get to glowing red. Checked voltage at the wall and was getting 204 volts. Called tech line. Said that with the voltage low. Had me look at the terminal block and saw that the wires from the pig tail was wired incorrectly. Need to re wire the terminal block correctly Spoke with Bruce, got sr#7733159071. Re wired the terminal block. Tested the unit and unit started getting hotter faster, no issues at this time. Job complete"

We serviced a

GE REFRIGERATOR

Model n/a

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not cooling. Looked at the unit as customer showed that on the back side of the unit there was a bit of frost buildup on the outside of the unit. Called servicing management and confirmed that there is a void in the cabinet causing the freezing buildup on the outside and is considered a none repairable and that the unit uses R12 charging to keep cold but can no longer obtain old Freon to re charge or fix. Spoke with SW. no other issues at this time. Needs AHS attention as non repairable. The picture for the model was the only indication found for the unit, pic in quick pics"

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS3

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for light not coming on. Test unit and found light unplugged making light very dim. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to replaced board. Replaced board test unit and light turning on and off job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS01

Near Austin, TX 78748

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for bake or broiler not working. Test unit and found opened tod. Replaced tod testUnit and unit preheated correctly job complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Lakeway, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for f8e0 cooling fan to slow. Test unit and found faulty cooling fan. Will order new fan and control board office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 WPW10453984 (Control board)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of oven temperature too low. Set oven to 350 and used temperature meter to monitor. Temperature swings all normal, settled right at 350 after about 20 minutes. No gas leak detected. Unit functioning as designed, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of RC lights blinking. Found module in RC top blinking constantly. Quoted customer for new light module, Installed new module and lights are all working correctly. Collected payment via check. Job complete."

We serviced a

GE RANGE

Model JB620SR1SS

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect range error code. Upon further inspection, I found the display showing F2 error code. I pulled the unit out and tested the sensor and found it showing 4,567ohms; well out of range (1100ohms) at room temp. The cleaning cycle ohms max is 2600ohms. I removed and replaced the sensor and main control with fascia. Tested the unit and it is operating as designed. I advised the customer of my findings and repairs. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78737

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for a loud noise when drying, upon inspection found the units fan full of a Jean like material. Removed material and quoted customer to replace idler and wheels. Customer declined. I tested without Jean debris and the unit worked normally.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78739

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for not lighting up interior lights, upon inspection found the freezer light working, the upper light chain was out. Was only provided the two individual lights, ordering complete set. Office to reschedule ; ordrng 1 W10843828 (Module chain)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWB

Near Austin, TX 78749

Noah D

Job Details: 03/11/2022

Arrived on site to inspect unit for not cooling normally. Upon inspection found the starter and cap not working normally causing a short cycle. Replaced both parts and tested. Complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaint of clothing caught under agitator. Found bedsheet stuck under agitator. Removed agitator and removed bedsheet. Inspected agitator and basket and found everything to be normal. Installed agitator and ran a quick wash test. Unit functioning as designed, no water leaks detected, job complete. Collected service fee via check."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of unit leaking. Customer stated he has seen the leak. Customer stated its a small amount of water coming out from under the unit, right in the middle. Inspected all water connections and the heater connectors and all were secure. Ran normal cycle and monitored for 15-20 minutes, and never saw any water leaking. While running normal cycle, found that all hoses, water connections, sump assembly, and drain pump were dry. Could not replicate the customer complaint. Customer also wants dishwasher pushed further back under counter. Unable to push any further back, due to the framing of the counter top. No water leaks detected."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

Arrived on site for complaints of oven door glass loose. Took apart door and reassembled it. Glass now sitting correctly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of no ice. Found temperature in RC at 38, set for 37. Found FC temperature at 5, set for 0. Found icemaker not receiving water. Quoted customer for a new valve, and they declined. Customer wants to save money and order the part and perform the work themselves. "

We serviced a

SAMSUNG DRYER

Model DV56H9000EW/A2

Near Waco, TX 76712

Jonathan M

Job Details: 03/11/2022

"Arrived on site for a dryer that is consistently running when the unit is turned off. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Spoke to JC and was advised the issue would most likely be with the main control having a welded shot relay and to replace the control board.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for cooktop with middle burner inop. Upon inspection I found that the spark ignitor need to be adjusted so I did so and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB01

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for refrigerator not making ice. Upon inspection I found that i can not repair due to there being air pockets in the insulation caused by the bubbling liner which is allowing cold air to get trapped and freeze the fill tube for the ice maker in the liner. See pix. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for dishwasher not heating hot. Upon inspection I found heater showing open. I quoted customer for heater R/R customer agreed. I installed new heater and tested unit and found unit operating as designed no leaks. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for dishwasher not running and flashing error code . Found grey elbow pinched and not allowing proper draining . Reinstalled dishwasher to avoid hose pinching . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for long dry times . Ran temp and air flow test . Found air flow restriction. Recommended customer have maintenance dept at complex clean exterior venting . No lint build up at time of service. Job complete

We serviced a

GE WASHER

Model GFW430SSM1WW

Near Florence, TX 76527

David Z

Job Details: 03/11/2022

"Arrived on site go diagnose washer that is making turbine noise when it's spinning. Tested unit and even hand spinning the basket you can feel the shaft and bearing rubbing and making noise. Advised repair is to replace the rear tub section with a new tub and bearing, and also to replace the basket recommended by SW.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for noise, tested unit found blower wheel ceasing, removed drum and found, motor clamp missing, need motor clamp to complete job office to reschedule ; ordrng 1 WPW10121316 (Motor clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near San Marcos, TX 78666

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit loose handle, tested unit found handle loose, tightened handle, customer is satisfied, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near San Marcos, TX 78666

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for broken spray arm, tested unit found broken spray arm, replaced part tested unit, unit now running as designed, job complete"

We serviced a

GE REFRIGERATOR

Model PFSS6PKXDSS

Near Buda, TX 78610

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for ice production, tested unit found building up on back of FC and a ice sheet on bottom of RC, attempted to pull off the evap cover to get to the evap drain, but evap cover has a lot of moisture that penetrated into to foam insulation freezing evaporator and cover together, will need a new evap cover due to the water damaged foam infestation now will not allow cover to seal to the back of RC causing air leak, control board, RC evap fan, fan for ice box, and thermistors, evaporator cover and main control is no longer available, if evap cover and control cant be ordered, would not recommend proceeding with repair, follow up will be needed ; ordrng 1 WR23X10582 (REFRIGERATOR TEMPERATURE SENSOR ASSEMBLY) and 1 WR02X12592 (Defrost thermostat) and 1 WR60X10254 (RC evap motor) and 1 WR17X12389 (Evap cover) and 1 WR60X10255 (Ice maker fan) and 1 WR55X10998 (Control board)"

We serviced a

GE OVEN

Model ZET9550SH4SS

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for oven with f96. Upon inspection I found that the flow had failed. I quoted customer for blower R/R. Customer agreed and installed new blower and tested unit and found unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dale, TX 78616

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for no fill, tested found all valves activated and unit got sufficient amount of water in normal wash, customer stated that unit is not getting enough water, explained to customer the operating procedure of this unit and this unit is not filling with a lot water because of faulty components but its by design, so clothes can get washed by the wash plate and not just float, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Manor, TX 78653

Matthew

Job Details: 03/11/2022

"Arrived onsite for unit not heating. Upon arrival tested unit and all other components are working except no heating. Further inspection showed high voltage issues. Uninstall and disassembled unit. Replaced magnetron, capacitor and diode. Tested unit and unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Matthew

Job Details: 03/11/2022

Arrived on site for unit not making ice. Upon arrival tested unit ran harvest function an icemaker did harvest correctly. Ran fill and could hear unit energize but did not fill. Further inspection revealed fill tube was frozen. Thawed line and tested. Unit is now functioning properly. Recommended replacing filter due to not being changed and light on. Also set temperature to recommended rather than the highest settings. Both of these factors could have resulted in the issue at hand. Customer will monitor. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78727

Matthew

Job Details: 03/11/2022

"Arrived onsite for dryer not staying on . Upon inspection found buzzing sound coming from start switch. Replaced start switch and found that unit was still cutting off. Monitored supply voltage and found L1 was carrying 119vac then would drop to 90, 80, and when voltage dropped to about 70 vac the dryer shut off. Customer will need to seek an electrician to resolve final issues. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MAH6500AWW

Near Austin, TX 78750

Matthew

Job Details: 03/11/2022

Arrived onsite for washer making Loud noise during spin. Upon inspection found bearings giving out on unit. Unfortunately due to the age of the unit parts are no longer available. Notified customer that Parts are discontinued . Only collected service fee. Job complete

We serviced a

WHIRLPOOL OVEN

Model RBS305PDB10

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

"Arrived on site for oven lights out . Found bulbs burned out . Replaced bulbs , lights functioning properly.

We serviced a

WHIRLPOOL OVEN

Model KEBS107SSS04

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for oven not hearing at all. Found tod fuse has blown . Ordering fuse . . Call to set return.; ordrng 1 WP8304452 (Tod fuse)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Austin, TX 78717

Scott

Job Details: 03/11/2022

"Arrived on site for broken knob and issues with center burner . Found small Orifice clogged up with residual spillage. Cleaned a hole out of orifice center burner is working normally. Also found right front burner knob broken and stem. No gas leaks detected at time of service. Job complete. Did recommend cleaning any spills or boil overs up immediately."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Austin, TX 78717

Scott

Job Details: 03/11/2022

Arrived on site for center flame going out when on low . Found orifice covered over from a previous spill. Cleaned orifice out . Burner flame is back to normal. No gas leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HBS01

Near Austin, TX 78737

Luis

Job Details: 03/11/2022

"Arrived on site for water issues. Diagnosed a frozen water line due to air leaking between fan scroll and air tower,defrosted water lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed filled with water."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for dryer with smell coming from vent. Upon inspection I found lint and feathers from a pillow trapped in the heating element vent. I clean all vents on unit ant tested unit and found that the smell is gone.job complete

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for range needing previously diagnosed glass cooktop. Upon arrival found new top after install ion, had a 5-6 inch crack between both ride side burns. Will need office to reschedule once availability of part is known; ordrng 1 W11175876 (Glass top)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for dishwasher making a screeching noise. Upon arrival confirmed issue with customer and found that noise would car during wash cycle per customer. Upon entering diagnostics found an F 10 E2 error indicating a electrical fault in the vent motor. Tested vent motor and found the element 1.3 K ohms. But could not verify any odd noises coming from it during the water cycle other than the motor itself overheating to the point of being able to burn skin. Also found after further inspection the diverter motor ohming at 2.8 K. I replace the vent motor as well as sump assembly but after reassembling and checking for leaks I found at the beginning of the cycle of the unit making the same screeching noise as prior. During all test found a stable 120 V connection from terminal to ECU with proper polarity. Will need TG to contact techline Monday, March 14 of 2022 to document issues and figure out Whirlpool recommendations with repairs; ordrng 1 Cnote (Tg to call techline)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/11/2022

Arrived on site install previously diagnosed water valve. Upon arrival install needed apart and reassembled and tested unit and found no signs of leaking when both ice makers and water dispenser were activated. Call complete

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to diagnose washer that's making noise and banging around when in use. Inspected basket and found one of the suspension rods disconnected at the chassis. Found nothing broken, but rod was likely not seated or popped out due to being off balance. Reseated suspension rod and calibrated unit. Tested and verified there is no banging around or abnormal vibration. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to install gearcase and associated parts to resolve noise coming from leaking gearcase. Replaced gearcase, splutch and belt. Tested unit and found no noise present. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

Arrived on site to follow up on refrigerator that is intermittently not making ice. Customer informed me the bale arm is constantly getting stuck up and they have to go pull it down to get ice production back. Ordering new icemaker to resolve since issue is repeating. Office to schedule when part arrives. ; ordrng 1 W11548540 (Icemaker)

We serviced a

JENN-AIR COOKTOP

Model JIC4430XB

Near Lampasas, TX 76550

Tyler

Job Details: 03/11/2022

Drive down site for cooktop giving a F 42 error code. Upon arrival confirmed complaint and after testing voltage is going from the terminal all the way to the EMI as well as IPC boards I found that the cause the issue was an extremely high voltage of 263 V being sent to the boards causing a overloading failure on the circuitry. And I recommend it to the customer that they will need an electrician to verify and correct the power issue going to the cooktop. Call complete

We serviced a

KENMORE RANGE

Model 790.9622340A

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to diagnose range that had dead control. On arrival customer told me he had been cooking with the front left burner when the unit went dead. Checked wiring and found no power at terminal. Found breaker popped. Reset breaker and tested unit. Could not get it to fail or pop again. Checked wiring and did not find any kind of short or burnout. Unit working at this time. If issue repeats customer will try resetting and using a different burner, but if it works fine we need to replace burner and infinite switch for LF burner. Call complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

Arrived on site to diagnose washer with possible bellow damage. Inspected bellow and found a tiny Crack/ tear on the side causing it to drip. Replaced with new bellow and tested. Verified unit is working as designed. Call complete.

We serviced a

GE RANGE

Model CGS990SET8SS

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

"Arrived on site for lower oven not heating. I inspected the unit and work area. I found the ignitor broken. I quoted the customer for the ignitor. The customer agreed. I installed the new part. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for washer needing previously diagnosed parts due to a long draining issue. Upon arrival found unit was in normal operation mode but was also stuck in a flood mode not allowing unit to have any UI response until flood mode was ended. Upon finally entering Diagnostics I found the following error codes F03, f11, f13. Found drain pump not only within specs and bearings within drain pump failing. After replacing the drain pump I then found that the main control was still having a failure detecting the accurate pressure levels from the switch and pressure hose and the main control also has a programming failure caused from other due to the pressure switch, hose, and drain motor failing. Inform customer findings and will need office to reschedule with customer once availability of parts is knownW11574590 (main control), W11044866 (pressure switch), W10676317 (pressure hose); ordrng 1 W11574590 (Main control) and 1 W11044866 (Pressure switch) and 1 W10676317 (Pressure hose) and 1 Cnote (Office to reschedule through email/text only with customer)"

We serviced a

WHIRLPOOL COOKTOP

Model WMH32519HZ06

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

"Arrived on site for microwave vent light not working. I spoke to the customer and they stated the bulb has already been changed. I gained access to the control, and found the relay for the vent light broken. I replaced the control. I reassembled the unit and tested it. It is now working as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for microwave turntable not working. I inspected the unit and work area. I found the turn table turned off. I turned it back on and tested the unit. It is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78737

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of unit giving error code and latch not locking, I found f5e2 and f5e3 error codes, lid not locking. I replaced lid latch, ran diagnostic tests, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78738

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of no ice production after last repair to replace ice maker. I found freezer was at 20 degrees, ice maker section was at 24 degrees, not cold enough for ice production. I tried to remove FC evaporator cover but couldnt due to the ice build up on the evaporator. Found FC defrost issue, I ran test 89, FC heater, heater turned on, found communication issues with UI control, Hv control, and evaporator thermistor. Ordering parts. Spoke with CS, we are deducting original cost of ice maker repair . ; ordrng 1 W11450890 (Control) and 1 W11396530 (Harness with Evap thermistor) and 1 W11314429 (UI control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for the fridge not cooling at all. I inspected the unit and work area. I found the fans running but no cold air. I gained access to the compressor and found it unplugged. I plugged it back in and monitored temperatures in the freezer. I found the temperatures dropping and the compressor running. The unit is working as designed. Job complete.