Arrived on site for range humming periodically. Ran diagnostics. No error codes . Customer has video on noise . Ordering cooling fan . No gas leaks detected at time of service . Set return 6/7No parts used ; ordrng 1 W11620680 (Control board) and 1 W11620737 (Cooling fan) and 1 W11441001 (Convection fan)

Arrived on site to test unit for not starting. When engaging the PTS could hear humming. Replaced PTS switch(WPW10117655) and timer(WPW10185982) with no success. Motor turning freely by hand but not engaging when provided voltage. Recommend motor replacement. Scheduled for 5/31 but customer has home on the market and would prefer to have fixed by Wednesday 5/29. ; ordrng 1 279827 (Motor)

"Arrived on site to diagnose oven with engaged lock. Found console had lock message but will not unlock even with power cycling. Replaced console. Found new console was not wrapped, looked to be possibly used. Tested with new console installed and verified proper operation. Customer advised to follow up if any issues persist. Parts used - W11296171. Repair completed."

Arrived on site to test unit for RC not cooling. Found RC evap frozen over. Recommend evap cover replacement. Scheduled for 06/03. No parts replaced at this time. ; ordrng 1 W11395558 (Evap cover) and 1 W11533213 (UI/control kit)

"Arrived on site to test unit for convection noise, customer stated that the cooling fan will come on randomly, tested unit found lower oven temp sensor constantly fluctuating, will need to replace sensor and control, ordering parts rescheduled for 5/31 no parts installed ; ordrng 1 W11448962 (Control) and 1 W11598200 (Control) and 2 W11598120 (Temp sensors)s"

Arrived on site for dead oven found breakers tripped . Ran all burners and didnt trip. Nothing found wrong with harness. Ran broil and unit didnt trip. Ran preheat bake after heating with broil and didnt trip. Recommended having breaker replaced . No other issues found . No parts installed . Job complete

"Arrived on site to install previously diagnosed parts. Replaced fill tube (W11415785) and FC slides (W11658402). Unit is now running and functioning as designed, no leaks detected, job complete."

Arrived onsite for a microwave not heating. Found the voltage supply wire to the mag thermostat had come off and was just hanging in air. I took a photo. I found one of the mounting screws missing from the thermostat. I added a screw and attached the wire properly. I tested the microwave and it is heating as signed and the cooling fan is working as designed. Call is covered under Appliance Express warranty. Call complete.

Arrived onsite for a refrigerator not cooling. The customer stated that it is cooling. The issue is it will not dispense water but it does make ice. I found the dual valve bad causing the issue. The customer also stated the Freezer builds up with frost. I found the freezer full of frost around the door due to the door not closing all the way. I removed all of the frost and found gapping between the liner and chassis starting the issue. The door gasket is good and the rails are good. The chassis and liner need to be sealed around the FC. Ordering WPW10341329 Dual Valve & W10841140 clear adhesive. RS for Mon 6/3. ; ordrng 1 WPW10341329 (Dual Valve) and 1 W10841140 (Clear adhesive)

On arrival verified complaint of damaged spin arm and diverted errors replaced the lower spray arm and sump assy as previously diagnosed. Unit is now working correctly. Job complete no leaks detected during service. Installed W11550888 and w11416362

"WED5620HW2 Arrived on site for unit not powering on. Upon arrival, checked voltage to the receptacle and found 0V. Checked breaker outside and it was in the off position. Turned back and re tested. Unit is now functioning as designed. In addition, there is moisture coming out of the vent towards customer home (picture attached) advised customer to call lint cleaning company to inspect why water is entering home through dryer vent. No parts replaced."

"Arrived on site for oven not heating . But its the microwave customer is having issues with . Unit will run for 8seconds the stop turning . Unit is not heating . Ordering inverter , mag and mw control. Call to set return ; ordrng 1 W11504539 (Inverter) and 1 W11290000 (Mw conrtol) and 1 W11504545 (Mag) and 1 W10412514 (Control wide)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit will take three days to dry a load of clothes. She advised that she was not getting any heat whatsoever coming from the unit. I checked and verified proper voltage and polarity. I noticed the customer is venting into the floor and removed the vent hose. I found the vent hose completely clogged with me to the floor due to a mesh cover that she has in the floor. I found that it was causing buildup of lint at the end of the vent hose. See photos. I found the thermal cut off was open. I did advise the customer that the reason why they lost. It was because of their venting, and that they will need to either cut out that screen or find an alternative way of venting. I replaced the thermal cut off and tested the unit. I found the unit working and operating as designed. The customer is going to figure out their venting situation and will leave the vet I was off for the time being. Call complete. W10900067."

Arrived on site to inspect unit for loud noise and stopping mid cycle. Upon closer inspection customer didnt have service key unable to get into diagnostic mode. Informed customer service key needed. Office to reschedule when customer has service key. NO PARTS USED; saved tckt

"KRFC302ESS03 Arrived to inspect gasket issue. The right door gasket had failed and required replacement. After heat treating and re-forming, I replaced and tested. The right door was incorrectly installed and leaned to the left. I corrected the door position and advised the customer on the mullion heating modes. No leaks observed during service."

"Arrived on site to inspect unit for noise/sounds coming from unit. Upon closer inspection found basket was missing holes and not uniform. Customer stated lighter loads the noise goes away. Ran diagnostic cycle to confirm different components activating unit is running as designed, found it banging a lot due to holes not being punched through and shaking excessively. Ordering tub and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513244 (Basket)"

On arrival verified complaint of clothing under agitator. Found bolt is loose with no loctite. Replaced bolt and agitator. Job complete installed w10772621 and wp3951744

"Arrived on site to test unit for not advancing properly, tested unit it found all components activating and running bad designed, allowed customer to to activate cycle and noticed that he was only pressing start button once and only powering on the unit but not starting a cycle, explained to customer how to properly start the unit, job complete no parts installed"

Arrived on site for unit. Leaking from left side corner. Verified with office. Unit is in warranty. Inspected and found gasket is warped on the top left corner. Attempted to adjust gasket but gasket is still flexing and allowing water to penetrate. Ordering gasket. Office to reschedule.; O-emld tckt

Arrived on site for washer with broken latch. Upon arrival found locking clip within latch broken. Replaced latch w11513248. Found unit could lock as designed call complete

Arrived on site to diagnose range that was throwing F6E1 error. Tested unit and found saved overheat code. Found temp sensor good. Replaced control to resolve. Verified proper temps and operation. Parts used - W11583303. Repair completed.

Arrived on site for water leaking from freezer into fresh food section . Found drain area frozen over . Found fill tube extension was not on chute correctly and spilling on evaporator. Reinstalled tube and cleared ice out . Drain tube is draining properly. Ran harvest and fill. All checked normal. No parts used . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher not heating . Found element burned thru . Replaced element. W10518394 . Ran diagnostics all checked normal. Unit is heating at end of test . No water leaks detected at time of service . Job complete

Arrived on site to test unit for left 3 knobs not sitting correctly on off position. Adjusted all valves test unit and unit test good job comete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

Arrived on site to test unit for breaker tripping. Cycled breaker and tested microwave with no issues. Heated oven and found bake and broil elements working as designed. Breaker kept tripping at random intervals. No burnt wiring in junction box. Advised customer to have faulty breaker replaced. No parts replaced at this time.

Arrived on site for dishwasher not cleaning dishes. Upon arrival found f7e1 in diagnostics. Upon further testing I found diverter and motor failed. Replaced entire motor asm w11460945. Tested unit and found it working as designed with no leaks. Call complete

"WOEC5030LZ00 Arrive on site for oven display issue. Upon arrival, customer addressed picture of error message (phot attached) customer stated unit will show Power Loss indicator usually during 5 to 10 minutes within bake cycle. Performed consumer cycle to call for bake. Indicator did not appear and preheated to 400 degrees F. Proceeded to inspect wire connections on all components of the unit. Upon inspection, did not find any issues besides a loose found connections (pictures attached). Re tested unit and no issues. Advised customer to call builder and check any loose connections from the receptacle to the breaker on the oven circuit. Unit is functioning as designed. No parts replaced."

Arrived onsite to repalce front panel. Relaxed panel and found damaged panel. Will order new panel and handle. Office to reschedule ; ordrng 1 W11461694 (Panel) and 1 W11685315 (Handle)

"Arrived on site to inspect unit for doors not being level. Found leveling feet nor in position. Leveled feet, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

Arrived onsite and replaced the valve and tested unit is now operating as designed. All checks good. WPW10144820

WDF330PAHS5 Arrived to inspect top rack falling. I removed and replaced the wheel assemblies and tested. The issue was resolved and the unit operated as designed. No leaks observed during service.

"WTW5010LW0 Arrived on site for unit showing error. Upon arrival, unit was displaying F9E1. Upon further inspection, found lower harness to the drain pump torn (picture attached) ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"

Arrived on site for fridge not cooling. Upon arrival found defrost harness had a bad fuse as well as the part of the adc physically broken off. Replaced both adc w11577965 and harness w11577969. Removed ice from coil and instructed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon entry I did confirm. The freezer was cooling slightly but was not cooling near enough for the freezer. The customer advised they are just moved in and that the refrigerator has never gotten to proper temperature. I gained access to the compressor area and took a nap. Draw up the compressor. Found it pulling .343 A indicating a bad compressor or a leak. I gained access to the evaporator and found very minimal frost pattern and the cap tube completely frozen up. Ordering sealed system components and rescheduled the customer to 6/3 per their request. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)

"Arrived on site for fridge needing 1 gasket w10830274, mullion wpw10311757, brackets wpw10330993 & wpw10330991, and rails w11658402. Upon arrival reconfirmed issue and installed parts. Tested unit found door sealing. Call complete"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from the back of the RC section. I removed the lower crisper drawer and found ice on the RC evaporator. I placed the unit in diagnostics and tested the RC evap fan in test 57 and the fan failed to come on. I retested a few more times and finally got the fan to turn on and the noise the customer identified. I advised the fan is hitting ice and would need to be defrosted before I could remove the evap cover due to potential damage to other parts. I am ordering the RC defrost heater, HV control, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 05/31/24. I had my customer sign the waiver of damages from defrosting refrigerator and pending on the amount of ice build up, I recommended the customer pull the unit out and place towels around the unit to absorb any water that may leak while defrosting and unplug the unit and defrost approximately 24-48 hours before I return. No water leaks observed during service.; ordrng 1 W11567407 (RC defrost heater) and 1 W11664342 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for cold water not operating. Upon arrival,inspected unit. Observed blue and red knobs are crossed at supply. Disconnected hoses and ran both supply valves and confirmed knobs on supply are incorrect. Connected hoses correctly. Test unit and is operating as designed. No leaks present at this time. Job complete. No parts needed."

Arrived onsite for cooktop middle burner not working properly. On inspection the burner goes out when tou are going from lard flame to a simmer flame. Ordering a dual valve to correct the issue. No gas leaks detected during service. No parts installed; ordrng 1 W11246817 (Dual valve)

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket and shaped it before installing. Checked for any gaps/air leaks and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed. W10830055"

"Arrived on site to replace previously diagnosed console and gasket, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11483553, W11660284"

Arrived onsite for previously diagnosed parts. Started to pull the wash plate off and after 20 minutes the wash plate did not come off. I explained to the customer if I bust it off and if the wash plates get stuck on the gear case then a basket and tub will be need an the unit could be out of commission for a few weeks. Customer did not want to be with the washer for that long. I installed the valve assembly to stop the water leak. Going back with all parts and tub and basket. With new inlet valve the unit is not leaking any more. W11172234. Office to schedule when parts arrive.; ordrng 1 2hours (2 hours) and 1 W11219115 (Outer tub) and 1 W10811957 (Basket)

"Arrived on site for a dishwasher that is starting cycles by itself. The customer advised that the unit will sometimes not start and then start on its own. She advised that it seems to have a brain of its own. Around then it through diagnostics and found an F5 E2 (door stuck closed), F5 E1 (door stuck open), and F2 E2 (no response from the UI) error codes. 03 error code seem to be pointing to the control starting a cycle on its own and doing all the things that the customer is stating. I went ahead and replace the control assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11637583"

"Arrived onsite for dishwasher inner door with rust. On inspection found the rust right below the vent and on the side of the door next to the vent. Gain access to the vent and found the vent gasket was folded over, I replaced the vent gasket and the inner door. Tested unit in diagnostics cycle and found,no water leaks detected during service. The unit is operating as designed from the factory. W11545539 W11559689"

Arrived onsite and repaired washer with display issue and unresponsive. Replaced control board. Unit is now operating as designed. All checks good. W11626074

"MVW7232HW0 Arrived on site for unit not spinning. Upon arrival, entered diagnostic and found F7E4 and F6E3 error. Cleared code. Upon inspection of the slider, found metal sleeve on slider to have separated. Replaced slider and clutch. Tested unit and now unit is functioning as designed. No water leaks detected at this time.W10734521 slider, W10754448 clutch"

Arrived on site with parts for new door. Customer also says it doesnt heat very good. Found door is sealing properly. Tested and unit heats properly. Explained this is only 900 w so longer hating is normal. Attempted to removed the microwave for further inspection. Found lower trim piece is blocking/diverting exhaust air and causing the damage. Unable to remove the microwave with the assistance of the customer. It is stuck. Advised customer unit needs to be accessible to go any further. Referred to builder to correct install and have unit accessible to remove for repairs.

"Arrived on site for not heating. Upon arrival,test polarity and is correct. Ran vent test and test failed. Disassembled unit to inspect heating components. Found cutoff switch has failed. Replaced cutoff 280148. Test unit and is operating as designed. Advised to have vent cleaned. Job complete"

"Arrived on site to test unit for burning smell, tested unit it found dispenser motor not engaging, unit is constantly running and over heating the compressor do to dispenser door not closing and is staying open advised customer that unit is out of warranty and only the diagnostic is covered, customer stated that she has warranty on it and will call her extended warranty company at this time job complete"

Arrived onsite and found unit operating with failed pump function and found second break in the harness has developed. Used the lower harness to repair the break. Unit is now operating as designed. W11643701

"Arrived on site to diagnose dryer not drying clothes. Tested unit and found heat is good, but there is no airflow at all, and backpressure is forcing lint out. Vent hose is good. Advised customer vents are verifiably clogged. No parts needed, customer needs a vent cleaning. CAll completed."

"On arrival verified complaint of not spinning. Replaced all previously diagnosed parts, gearcase, splutch, actuator, belt, shield, shield screws, hub, hub screws, wash plate and washplate screws. Calibrated and unit now operates correctly. Job complete no leaks detected during service. Installed wpw10006355, w10721967,w11454372, wpw10215115, w11573574 x2, w10772621, wp8533953 x6, w10528947, wpw10427633, and wpw10006384."

"Arrived on site for not filling. Upon arrival,inspected unit and ran diagnostics and get error code F7-E2 wash motor not operating. Test unit and does fill just does not wash. Need to replay o and motor. Replaced sump and motor. Replaced sump and motor W11460946. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for not unlocking, tested unit found control locked, tried every option to unlock control but it will not, will need to replace console to fix issue, got authorization to replace console, replaced and tested, unit is now running as designed job complete installed W11296171"

Arrived on site for drawer being damaged. Removed and replaced drawer/ frame. Ran test and verified operation. Call complete. W11563405

"Arrived on site for unit not powering on. Found water in bin and unit not powering on,diagnosed a defective external drain pump,replaced pump ran water through pump,water drained checked connections and tubing no leaks,ran diagnostics all test passed. Used w11539855"

Arrived onsite and found unit operating with failed sump and motor. Replaced the motor assembly. Unit is now operating as designed. All checks good. W11025157

"Arrived on site to inspect unit for loud screeching noise. Upon closer inspection found rollers and idler failed. Used repair kit and replaced all pertaining parts. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 4392067"

"Arrived on site to diagnose dryer not drying clothes. Tested unit and found i do have good cycling heat on timed. Found normal cycles had ecoboost enabled, and customer unsure if vents in house have ever been cleared. I found no error codes present, good heat, but also very large loads being dried. Advised to install the whirlpool app and update the unit software, and to also reduce the load size. If all steps are followed and unit is heating and not fully drying, customer advised to have professional cent cleaning service performed. Verified good voltages at block under load, 123/123. No failures found with unit, no parts used. Call completed."

"Arrived on site to inspect unit for not making ice, error code e5. Upon closer inspection confirmed error code e5 for timed ice due to thermistor failing. Replaced ice maker unplugged unit to clear code, filled unit with water, unit is running as intended. No leaks present at this time. Job complete USED W11658802"

"Arrived on site to inspect microwave turntable not turning. Upon further inspection, I tested the microwave with my tester and found the turntable not turning. I checked the control and found the turntable on. I removed the turntable and found the support missing. I installed a new support and tested and unit is operating as designed. Job completed. W10337248"

"Arrived on site for control not responding . Powered unit off. Control is now powering up. Getting good voltage ,and correct legs . Unit will not go into diagnostic. Unit will start to fill if start button is pushed . Then die after canceling cycle . Replaced control W11629601. Ran diagnostics unit will fill and agitate , but would kick out of test mode during drain and repeat failure . Ordering harness lower upper and wash harness drain pump and control again . Call to set return. ; ordrng 1 W11331662 (Upper jharness) and 1 W11028053 (Washer harness) and 1 W11249320 (Lower harness) and 1 W10775446 (Drain pump) and 1 W11579776 (Control)"

"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer to monitor and if issue persists with breaker tripping, have contractor replace faulty breaker. No parts replaced at this time. Job complete."

"Arrived on site for a dryer that is flashing an F6 E2 (ACU and HMI communication issue) error code. Inspected unit and work area. The customer stated that they had an electrical strike at their home and after that happened, the dryer has not worked. They advise that the unit doesnt respond to touch and that the error code will just pop up after five minutes of being plugged in. I did confirm the customers complaints and check voltage to the dryer. Found proper voltage and polarity. I checked voltage from the control and found the control not sending proper voltage to the user interface. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11565020"

"Arrived onsite for a washer to replace previous diagnosed parts. The customer also stated the washer has not been completing cycles and stopping before it goes thru rinse and spin. I checked stored error codes and found an F1E2 motor control fault and suspect an issue with the motor or control causing the customers issue. I went to replace the gear case and the washplate would not come off. Im ordering the tub and basket along with the other components needed to replace them. I explained to the customer after these are replace we will test the motor circuit and see if there is a motor issue or control issue causing the error. Ordering 6EA. WP8533953 screw, W11568797 filter, WP8533928 screw, W10752719 basket, W11219115 tub, & W11026785 motor. Marking all the other parts to come back when we return. Office to RS.; ordrng 6 WP8533953 (Screw)s and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11026785 (Motor)"

Arrived on site to replace timer and heating element diagnosed on previous trip. Replaced timer and heating element unit still wouldnt run replaced thermal fuse unit is running as intended. Job complete. USED WP3392519 WP3979617 279838

Arrived on site for unit making noise during the fill cycle. Inspected and found excess cap tube vibrating on the fill valve when energized. Used truck stock sound pad w11113654 (2)to allow separation. Noise stopped. Unit is functioning properly. Job complete

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the RC evaporator completely frosted over. I tested the fan and found it working. I found the ice bucket full and the freezer working as designed. I started steaming the frost off the cover and getting the vents cleared then my steamer stopped working. After removing the frost the pan didnt appear to be bowed. The drain could possibly be restricted. I explained to the customer what happened and that I would have to RS. The UI will need to be replaced along with the evaporator fan. Ordering W11577100 UI control and marking all the other parts to come back on the return visit. RS for Friday 5/31/2024. ; ordrng 1 W11577100 (UI control)

"Arrived on site for icemaker not making ice. Only leaving a block of frozen water in the ice bucket. Inspected and found fill tube was not correctly Inserted into icemaker fill cup, causing overspray and buildup into ice bucket. Adjusted filled tube and tested. Unit is now functioning properly. Job complete"

"Arrived on site to test unit for no power. Tested unit found no voltage coming in. Inspected breaker found it tripped. Reset breaker, unit is now powering on. Tested unit, all components are properly engaging and unit is running as designed, no parts installed, job complete."

"Arrived on site to install previously diagnosed part. Replaced suspension (W11400156) and tested, unit is spinning uniformly and running as designed, no leaks detected, job complete."

Arrived on site for unit element hanging down due to clip failure. Installed new support for element . Unit is now functioning properly. Job complete .Used part number W11724411

Arrived onsite for a refrigerator that stopped cooling correctly again. I found the FC at 37 degrees and the RC at 37 degrees. I found a leak and dye on the RC evaporator. I replaced the compressor and drier. I removed the evaporator and opened the new evaporator box finding the evaporator bad. I went and picked up another evaporator and installed it. I vacuumed the system and charged it with 5.75 ozs of R134A. I tested the unit and had good pressures. Call complete.

"Arrived on site to install previously ordered parts. Replaced blower motor WP8303972, and lamp WPW10440740. Test unit and is operating as designed. Job complete"

Arrived onsite for dryer with a error F3E3. On inspection tested the inlet and the exhaust thermistor and they all tested good. The exhaust was thermistor was 10k and the inlet thermistor was 54k. Service manual said if thermistor were good to install a new ACU. I installed a new control board and tested the unit. The unit came up with a air flow issue after the new ACU. On further inspection found the unit was pinched the exhaust vent when pushed all the way back. Informed the customer to go to the rigid vent hose. The air was good when I pulled the unit out about a foot. W11618917

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11550891 W11513244"

"Arrived on site to inspect refrigerator freezer door damage. Upon further inspection, I found a few scuffs and scratches on the left FC door. I removed and replaced the door and tested the unit and it is operating as designed and the door is sealing properly. No water leaks observed during service, job completed. LW11026355"

"Arrived on site to inspect range cooktop burner not igniting properly. Upon further inspection, I tested the cooktop burners and found the front left burner is taking too long to ignite. I contacted techline and spoke to Joe and advised of the complaint, previous repairs and my findings today. Joe recommended replacing the burner assembly and adjusting the burner head and testing. While still on the phone, I removed and replaced the front left burner head and before testing, I loosened the two screws on the bottom of the head and adjusted the head and tightened the screws and tested. The unit is operating as designed. Joe provided SR#7739161062. I advised the customer of my repairs. No gas leaks detected during service, job completed. W11443594"

"Arrived on site for door popping when opening . Found lower cam on hinge had failed again , door cam is in good shape . Replaced hinge cam and used adhesive to secure to hinge bracket WPW10329686 , WP279368. Job complete . Advised customer to let cure for about two hours . Job complete"

"Arrived on site ,placed pads on upper wrapper W11113654 . Unit is no longer vibrating. Job complete"

"Arrived on site to test unit for F8E1 error, tested unit found second cold valve not activating, inspected connections and found cold water connection was not seeded all the way where only one side was getting power, adjusted wires and secured properly, unit is now running as designed, no leaks detected job complete, no parts installed"

On arrival verified complaint of burnt terminal block. Replaced terminal block and verified all components activate. Unit is now working correctly. Found all four surface elements smoke when in use due to food build up on burners. Job complete installed wp9761958

"WRF535SWHZ10 Arrived on site to unit not cooling and making ice. Upon arrival, unit is cooling however customer mentioned the FC defrosted at one point and froze back up. Also, RC mid compartment around the deli and vegetables drawers was experiencing freezing temperatures. In addition, customer complaint about mechanical noises. Upon diagnostic I found the ice maker making a strong mechanical noise. Replaced ice maker and noise went away. Customer also mentioned she cannot remove filter, unit not making ice and water not dispensing. Upon disassembly, I found tank reservoir to be frozen. Confirmed the water entering to the unit has good water pressure. Recommended to customer to unplug unit for 24 hours to have all ice buildup defrost naturally to correct all remaining issues however customer does not have anywhere to store items for that long. Ordering thermistor W10316760. No leaks detected at this time. Office to reschedule ; ordrng 1 W10316760 (Thermistor)"

"7598Arrived on site. Ice bin full per customer counter top was extremely hot,ran diagnostics condenser fan running,unit passed all diagnostic test,cleaned condenser coil,adjusted air divider. No parts used."

"Arrived on site. Found broken screw insert to ice door motor,cleaned insert installed new ice door chute and motor,inserted longer screw,motor assembly secured. Reassembled unit,tested ice dispenser unit working as designed. Used wp2180353,wpw10546285"

Arrived on site to install previously ordered parts. Replaced right side door W11449015 and ui W11330486. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to onsite unit for low ice production. Unit made about half a bin over 24 hours did ice test, unit produced enough cubes to pass. However when putting tray back noticed water drops and ice at water inlet to ice maker. Replaced valve due to weeping, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11645245"

Arrived on site to test unit for no water dispensing. Found reservoir freezing up preventing water from dispensing. Used permagum around tubing to cabinet. Advised customer to monitor. Unit now working as designed. No parts replaced at this time.

Arrived on site with new parts. Removed dispenser. Replaced dispenser. Found moisture also along the center mullion. Customer says she gets this everyday. Found large gap creating a bow. Called tech line. Sent pictures. Unit will be sent for review. File # 7739159795. Call complete. W11678832

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and confirmed it just makes noise when dispensing. I removed the filter and ran it again, and it dispensed as normal. Customer had an extra filter and we tried that. Unit dispenses are designed with new filter, indicating a clogged filter. Unit now working as designed. Repair completed, no parts used."

"Arrived on site to test unit for condensation on inside of the unit. Upon arrival there is no condensation found in the unit. Tested unit found all components properly engaging, found gaskets are sealing properly. Turned vertical mullion to always on to help with humidity control. Contacted techline to document SR#7739160087, per techline no further repair recommended. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for loud noise from freezer . Found small amounts of moisture in fz . Fresh food door has small gap and sitting lower then normal. Ordering hinge and washer , shim . Call to set return . No water leaks detected at time of service . ; ordrng 1 2201567 (Shim) and 1 2254473 (Hinge) and 1 487576 (Washer)"

"Arrived on site to test unit for not operating properly, tested unit found cold water valve not engaging, replaced valve and control as precautionary and and tested, unit is now running as designed, no leaks detected job complete installed W11210463, W11603810"

On arrival verified complaint of not heating. Voltage and polarity are correct. Found hi limit is open replaced estates kit and ran a vent test. Unit heats but failed vent test. Advised customer will need vent cleaned in wall. Job complete. Installed 279816

"Arrived on site to replace previously diagnosed parts. Replaced L adjuster housing (WPW10588164), R adjuster housing (WPW10588165), and bother adjusting housing covers (WPW10250162) X2. Unit is now functioning as designed, job complete."

Arrived on site and replaced previously diagnosed control panel(WPW10797321) and door gasket(WPW10624183). Unit now working as designed.

"Arrived on site to test unit for tripping breaker. Found bra support worked its way into element causing grounding. Replaced element(279838), unit now working as designed. Job complete."

"Arrived on site for microwave not heating in convection bake. Upon arrival confirmed failure and found it not heating, tried replacing control w11646740 but found unit still not heating. Ordering WPW10571554 chamber and will need office to reschedule once customer has had unit removed from rv mounted location.; ordrng 1 WPW10571554 (Chamber)"

"WRS325SDHZ08 Arrived to install door. I found the builder had removed a door from a different unit and installed onto this one, due to impending closing. I delivered the door to the builders construction trailer in the neighborhood. No access to unit."

"JFFCF72DKL05 Arrived on site for unit missing part. Upon arrival, customer mentioned Whirlpool sent customer missing part for technician to installed. Installed parts sent by Whirlpool. Tested unit and now unit is functioning as designed. No water leaks detected at this time."