Arrived on site for customer complaint of unit not powering on. Found failed interlocks which blew the fuse. I replaced fuse from truck stock and bother interlocks. Total cost of repair 324.74 collected on cc. Parts used w11197766 x2 and wpm0805101

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived onsite for unit to complete sealed system repair. Replaced compressor, evaporator, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Advised customer to give 24-48 hrs for temps to stabilize. No one on site after repair, customer had to leave. Job complete"

Arrived on site for unit not turning on. Upon inspection unit does turn on however issue is unit will not turn off. Unit has a control board issue and needs to be replaced. Ordering part office to reschedule. ; ordrng 1 W11607637 (Control)

"Arrived on-site for a washing machine that is flashing an error code. Inspected unit and work area. The customer advised that before the unit stopped working, the unit it was making a terrible sound when it went to spin. I tested the unit and found the unit making a zing noise when it went to start the initial sensing spin. I found that within thirty seconds it would show an F7 E1 (basket speed fault) error code. I replaced the capacitor due to no signs of any split wires and tested the unit. I still found the same issue occur. I replaced the wire harness and tested the unit. I found the unit begin to span, but making a screeching noise. I gained access underneath and found the belt and drive pully had stripped on each other. I found no evidence of any gear case leaks and replaced both parts. I tested the unit and found the unit working and operating as designed. Call complete."

Arrived on site to test unit for left rear burner making weird noise. Turned burner on and flames start great but then it gets low and back up. Will order new valve and tubing reschedule for next Wednesday per customers request. ; ordrng 1 W11051231 (Tubing LR) and 1 W11511841 (Valve)

"Arrived on site for customer complaint of unit not washing, found float switch was stuck. I adjusted float switch, unit tested good."

"WTW4850HW2 Arrived on site for a washer not working. On arrival Spanish speaking client told me that the washer worked good but when spinning with any size load it would shake excessively I ran diagnostic didn't get any error codes. I pushed down on the tub and the suspension was a little worn out. I ordered parts wash plate, hub,retainer, screws, su5, and gearcase returning parts just in case. No water leaks visible from main water supply. I rescheduled client for ; ordrng 1 WPW10215115 (Wash plate) and 1 W10528947 (Hub) and 1 WPW10402178 (Retainer) and 6 WP8533953 (ScrewS)s and 1 W11217817 (Suspension) and 1 W11454372 (Gear case)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, stator, rotor, clutch, slider, control, and screws and tested the unit. I still had an issue getting the unit to spin the basket because it wouldn't shift. Due to the parts replaced, the only other possible cause would be the wire harness. Oredering the harness and rescheduled the customer to 3/21.; ordrng 1 W11568984 (Lower harness) and 1 W10754448 (Clutch)"

"Arrived on site to test unit for not working properly, tested unit found failed glow igniter, ordering part rescheduled for 3/25; ordrng 1 W11176454 (Glow igniter) and 1 WP98014893 (Gas valve) and 1 W11126814 (Control)"

"Arrived on site to test unit for not responding. Upon arrival customer stated that when a cycle is started, after about 7-8 minutes the unit will just be silent. Entered diagnostics and ran a cycle, found wash motor is not engaging. Replaced wash motor assembly (W11613570) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to diagnose washer that is not starting and throwing errors. Unit also had water in it still. Checked bottom end and found broken wiring going to drain pump at the T in the harness. Replaced lower harness and verified proper operation. Unit had been throwing an error for flood state which should also be resolve. Call completed. Parts used - W11643701.

"Arrived on site to test unit for drain pump not disengaging, inspected pressure hose and did not find any kinks or holes but pump not disengaging, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11607637"

Arrived on-site for dishwasher not running. Found pump not starting. Installed sump(w11613479) and cycled unit. Everything is working as designed.

Arrived onsite and replaced baffles due to broken baffles and reconnected water temperature molex which was disconnected causing. F24 error.

Arrived onsite for previously diagnosed parts. I found the unit not to be fully defrosted. I did not have my water shop vac on me at the time and it is needed for the defrost situation as unit has ice built up on the cover. I advised the customer to leave the unit unplugged and to let the unit defrosted. Customer agreed. RS for 03-20-25 and office to call prior day to see if unit is defrosted. Return with all parts. ; schdld next appmnt for 3/20 THU !

FEP310KW4 Arrived on site for a range oven not heating. On arrival verified issue i tested thermostat it did fail i replaced and tested thermostat and it's working as its designed. Client wasn't home to sign and his elderly mother was sleeping so nobody signed.

"Arrived on site for a refrigerator that is cooling in the freezer section and is making ice, but won't cool the refrigerator section. Inspected unit and work area. I found evidence of a defrost issue inside of the. Refrigerator compartment and found the evaporator fan not running. I tested the evaporator fan in diagnostics and found the fan would not come on. I defrosted the refrigerator section and replaced the evaporator fan assembly. I reassembled the unit and found the unit working and operating as designed. Call complete W11087438."

"Arrived on site for customer complaint of unit not starting, found harness at start switch was disconnected, I connected harness, unit tested good."

"Arrived onsite for unit console unresponsive upon further inspection replaced console & control w11120155,w11162732 ran test cycles unit is working as designed no leaks observed during service"

Arrived on site to diagnose a no power issue with the unit. Pulled the unit out to check the outlet voltage and confirmed it was correct. Removed the back cover of the range to inspect the terminal block and found the black wire melted at the terminal block. A new main harness and terminal block will need to be ordered for repair.; ordrng 1 W11616884 (Main harness) and 1 WPW10245259 (Terminal block)

"Arrived on site to test unit for no ice production. Found evap thermistor hanging and missing clip. Water level sensor is thinking reservoir is full when empty. Recommend pump, pump harness, and bin thermistor. Scheduled for 03/20. 92915; ordrng 1 W11126268 (Pump harness)"

Arrived onsite for range back panel loose. I found the back panel cover to be in the wrong position and not mounted behind the control panel cover. I rearranged the back panel to where it is in the correct position and tightened the screws. The cover is now secure and doesn't flop in the middle like before. Unit now looks and operates as designed. No leaks present. Call complete. No parts installed. Customer not onsite for signature. New build house.

"Arrived on site for unit jumping cycles on its own. Upon arrival, confirmed control panel jumping when attempting to toggle to cycle settings. Proceeded to replace W11201286 control. Tested unit and still has same issue. Ordering W10911044 control panel. No water leaks detected at this time. Office to reschedule ; ordrng 1 W10911044 (Control panel)"

"Arrived on site to test unit for squeal noise. Upon arrival customer presented video of the issue, during spin unit starts to squeal really loud. Inspected gear case, found oil has began to get pushed out. Bearings within gear case has failed. Replaced gear case (W11449840), splutch assembly (W10721967), shift actuator (W10913953) and belt WPW10006384). Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of unit tripping the breaker. I plugged unit in, and it was tripping the breaker. I disconnected all wire harnesses, control, heater, fans, and compressor. Inspected all wiring, I didn't see anything obviously wrong. I reconnected everything, unit tested good. If problem continues, will need control, fan harness, main harness, power cord."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I'll replace the console and tested the unit. The unit began to work and operate as designed. Call complete. W11416457.

"Arrived on site for customer complaint of unit not working. Found failed UI, control panel is also broken, found high voltage transformer blew the fuse, I jumped the fuse, also found failed magnetron, cap, and diode. Ordering all parts. ; ordrng 1 8169698 (High voltage transformer) and 1 8183709 (Control panel) and 1 8183705 (UI)"

"Arrived on site to test unit for not working properly, tested unit found drain pump engaging but not disengaging, found no kinks or holes in pressure hose, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, the washer will stop mid cycle and display error F8E1(long fill). I placed the unit into diagnostics and only observed this stored error code. I ran through component testing, and the components are operating as designed. Upon futher inspection, I found that the drain hose is not installed correctly and because of this installation and the position and length of the drain hose, the water in the washer was getting siphoned and causing the error to trigger. I informed the customer that the drain hose installation is very important to the function of the washer and will need to be addressed and fixed. No parts installed"

"Arrived on site to test the unit for overheating issues. Tested the unit by checking the ohms on the sensor and control board. Found that the relay board is sticking and not opening when the unit reaches the set temperature, causing the temperature to continue rising. The control board and sensor will need to be replaced. The office will contact the customer to reschedule the repair.; ordrng 1 4452892 (Control board) and 1 WPW10131825 (Sensor)"

Arrived on site to test unit for no ice production. Found fill tube was frozen. Replaced valve(W11482383) and placed permagum around fill tube entering ice maker compartment. Advised customer to monitor.

"Arrived onsite for range tripping the breaker every time during preheat. Inspected electrical outlet and block and tested for voltage. Submitted electrical checklist with findings indicating unit is set up correctly and wired correctly. And the ground wire is tied to chasis and not installed on the neutral block peg. Based on systmpoms followed the process outlined in service pointer w11490386. After replacing the bake and broil elements and the control, initiating a burnoff and testing all features thoroughly the unit is now longer tripping. Documented repair with whirlpool techline. James Sr#7741164733 per policy was transferred to safety to make a report. Sr#7741138958 from Alicia with SAFETY. No further action steps. W11182108, W10856603, W11707168 Owner offsite, no one available to sign receipt."

"Arrived on site for no cool. Powered unit on compressor powered on,removed cover no frost forming on evaporator ordering sealed system parts; ordrng 1 W11377390 (Compressor) and 1 W11484599 (Main control) and 1 W10782196 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11056635 (Access valve)"

"Arrived on site to test unit for not working properly, customer stated that it runs for a short period and shuts off, tested unit motor overheating heating and shutting off, replaced motor and timer do to stripped knob,, tested unit is now running as designed job complete, installed W11685947,279827"

"Arrived on site to test unit that was not starting. Tested the unit and found the start button was not responding. Identified a faulty control board, which was replaced. After testing the unit, everything was functioning correctly. The unit is filling with the correct amount of water, the wash motor is circulating the water, and the unit is draining properly. Job complete."

"Arrived on site to inspect refrigerator, making noise and torn right RC gasket. Upon further inspection, the customer advised that ocasionnaly she would hear a loud noise from the refrigerator. The noise was not presenting itself at the time. I examined the evaporator cover and found no evidence of ice. I ran all fans to check operation and noise levels. There is a chance that the fan was striking some frost or ice. I set the defrost setting to the standard, and the customer will monitor if the sound returns. I am ordering the right RC gasket. Office to schedule return service, no water leaks observed during service. W10917313; ordrng 1 W10917313 (Gasket rc)"

Arrived onsite for dryer making noise. I found a whistle noise coming from the rear. I found the dryer vent connector to be making the noise as the connector has slits on the end causing air to escape and make the noise. I adjusted the vent and leveled the unit and unit now sounds and operates as designed. Call complete. No parts installed. Customer not onsite for signature.

"Arrived onsite for door icebin frozen in place, repaired by removing icebox obstruction cleaning and drying bin of ice and reinstalled. Advised customer to maintain by refreshing the bin every 2 weeks. All else checks good. Customer had a cosmetic concern with some palm sized impressions on the right door that are visible from various lighting angles. Advised that the cosmetic warranty expires after 30 days from delivery. No parts."

Arrived on site for washer stuck in drain loop. On arrival confirmed issue. Found drain pump at 20ohms and wire harness intact. Found control w11608056 had failed and replaced it under s-code S153E. Found unit working as designed with no leaks call complete

Arrived on site for unit door not closing. Upon arrival inspected unit door is in fact closing but leaning a little off leveled witch can cause door not to shut sometimes. Adjusted door hinges installed space washer to elevate door properly. Unit door is now functioning properly and as designed to. Took pictures of door leveled all the way across. No parts used job completed. No one on site for signature

Arrived onsite for unit f1e1 replaced control W11448962 trid running burnoff found breaker is tripping at 105 advised builder to have breaker checked or replaced customer not available for signature

Arrived on site to install previously diagnosed and ordered part. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607624

"Arrived onsite for range oven tripping breaker. Procedure has been done by prior technician. I documented photos of the breaker, terminal block, and install. I took the ground off and ran the unit to 500 degrees and unit reached temp. I then re attached the ground and ran unit back up to 500 degrees. Unit reached temp with no issue and unit is operating as designed. Call complete. No parts installed. Called safety and documented findings. SR 7741169837 spoke with Neski. Customer not onsite for signature."

Arrive downside for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit just stop getting down to proper temperatures. He advised that the unit seems to fluctuate between 48?F and 56?F. I took temperature of the refrigerator and found it sitting at 49?F. I gained access to the evaporator and found evidence of a restriction or a leak. Ordering sealed system parts and the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service. ; ordrng 1 W11572047 (Evaporator) and 1 W11628587 (Compressor) and 3 W11504448 (Cap tube drier coupler)s and 1 LOKRING (LOKRING) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access Valve)

"Unit 14105 Arrived on site for unit making loud noises. Upon arrival, tenant stated they had a personal emergency so cannot service today. Tenant agreed to reschedule Mar 20th. No one available to sign ; schdld next appmnt for 3/20 THU !"

"Arrived on site to inspect washer not draining and stopped mid cycle. Upon further inspection, I found that the harness to the drain pump was damaged as well as the cover for the drain pump harness. I replaced the lower harness and the drain pump cover. I tested the machine, and the machine is now operating as designed. No water leaks observed during service.W11643701; used 1 W11643701 (Harness) from stock"

Arrive on site for a microwave that is not heating. Inspected unit and work area. I confirmed the customer's complaint and heard a buzing noise coming from the machine. I replaced the capacitor and diode initially and tested the unit. I still found the unit not heating but making the buzzing noise. I went ahead and replaced the magnetron and tested the unit. I found the unit begin to work and operate as designed. Call complete.

"Arrived on site for freezer not freezing correctly. Checked temp reading 16 removed cover weak frost pattern,checked freezer compartment no traces of dye,checked pressures low side reading-14 high side 75 checked all weld joints no dye called tech support per tech support pressurized system to 250 psi with nitrogen and waited 10 min after 15-20 min unit lost 1 psi,checked all exposed tubing with bubble solution no traces of bubbles in freezer or compressor compartment. Uploaded pictures called tech.support gave findings tech support sending all info to product review team. SR#7741166394"

Arrived on-site for dryer with no power. Found dryer does have power and no error codes. Customer said the unit would run for about 5 minutes and shut off. I ran dryer for 20 minutes with no problem. Customer was using eco mode. I explained how the moisture sensor works and advised customer to use timed dry. No parts used

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F2E2-UI disconnected. Cleared the code and continued with testing and the unit operated as designed until the last wash mode test. At this time, the unit began to agitate, dispense water from the valve and go into a spin all at once. While testing, when the hot water valve came on, I found moisture built up on the control panel fascia just under the UI from the steam leaking through the opening at the back of the lid between it and the panel. When I gained access to the UI and main control, I found more moisture built up inside the panel. I removed and replaced the control panel fascia and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11478524"

Customer states unit is intermittent not heating. Inspection of unit shows no visual issues. Ran cycle with magic lights tool shows proper wattage. Ran multiple cycles and unit Ran correctly everything. No parts installed job complete

Arrived on site to install previously diagnosed and ordered part to find I did not have the correct part. I advised the customer of the confusion and re-ordered the ice maker and scheduled return service for 03/21/25 AM call first call of the day (KC). Ordering the ice maker and scheduled return service for 03/21/25.; ordrng 1 WR30X39385 (Ice maker) and 1 CNOTE (SCHEDULE AM FIRST CALL)

"Arrived on site to follow up on range with F2E0, F8E0 errors. Replaced main control to resolve F2E0, and blower assembly to resolve F8E0. Also replaced damaged harness / filter board. Tested unit and confirmed preheat working properly with no errors present. Repair completed. Parts used - W11107275, W11082269, W11188445."

"Arrived on site to test unit for not starting cycle. Upon arrival customer stayed after initial repair, unit worked properly. After a couple days it had lost the ability to start a cycle. He cycled power and a few hours later the unit started again. Hes used the unit 7-8 times in the last 10 days and has not had any issues. Tested unit, found cycle is starting on command. Paused and started multiple times with no issues. Gained access to internal components, adjusted spades at the motor connector to ensure a proper connection with no power loss. Ensured all connections are tight and at the control and all other components. Started and paused multiple cycles with no issues. Unit is running as designed, no parts installed, job complete."

"Arrived on site to inspect the washer continuously running while in standby. Upon further inspection, I found that the washer is continuously draining, and I observed error code F3E1 in service mode. I verified that the pressure hose is not obsructed or damaged. The pressures sensor has failed. The control will need to be replaced once the part is received. No water leaks were observed during service. Office to schedule return service.; O-emld tckt"

"Arrived onsite for unit not reaching preheat upon further inspection replaced control & sensor W11448961,w11598120 ran test on unit to 350 at preheat 321 temp 15 minutes after preheat 355 unit is working as designed"

Arrived on site to test unit for error f2e1(stuck UI). Unable to cool anything as error kept prompting. Replaced console(W11598173) and unit is now working as designed. Job complete.

"Arrived on site for washer not turning on. Accessed control,and found voltage coming in. Control is shorted. Ahmed out components and found drain pump out and door switch are bad. The have shorted out the control. Disconnected harnesses and reset power. Board came back on, diagnostics shows f5e2, g2e1, and f1e1. Will need control, lid and drain pump. Office will call to schedule. ; ordrng 1 W11124822 (Control board)"

Arrived on-site for long dryer cycles. Checked airflow and the paper would not stick to the vent at all. Removed vent from wall and air flow is very good. Dryer is heating up. Advised customer to have the vents in the home cleaned. No parts used

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I evacuated the system and cleared it with nitrogen. Removed and replaced the compressor, drier, and access valve and checked for leaks by pressurizing the system with nitrogen and found no leaks. Vacuumed the system down to -30/0psi and pressures held. Installed 50g of R600 refrigerant and allowed system to equalized. Tested the unit and checked again for leaks and found none. Unit is beginning to cool as designed. I recommended the customer allow the unit to cool for at least 48 hours before placing food items inside. No water connections to the unit, job completed. W11547313, WPW10143759, W11506635"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced float (WPW10346525) and upper rack wheels (W10876537) X2. Tested unit, valve now engages and fills. All other components are properly engaging and unit is now running as designed, no leaks detected, no one on site for signature, job complete."

"Arrived on site to install w11608056 control. On arrival installed part, then tested and found no leaks in unit, working as designed, call complete"

Arrived on site for dishwasher not cleaning dishes. On arrival confirmed issue and found f4e3 in diagnostics. Found motor failing but motor wasn't sent for repairs. Rescheduled customer for 03-21-25 and im reodering W11613479 motor. ; schdld next appmnt for 3/21 FRI !

"Arrived on site to replace previously diagnosed parts. Replaced control (W11683480) and console cap (W11613564). Tested unit, all components are properly engaging and unit is now running as designed. Button react to input and cycles are no longer starting on their own. No leaks detected, job complete."

"On arrival, a verified complaint of not drying dishes. Her previous diagnosis replaced the dispenser assembly. Verify dispenser assembly is mechanically functionalJob complete installed. W11705150"

Arrived on-site for dishwasher not heating. Ran test cycles and found ample draw between 7-8 amps for the element. Changed rinse aid setting to 1.3 ml. The dishwasher is working as 3. Advised customer to stop using pods. No parts used

Arrived on-site for icemaker not working. Found 120v at icemaker. Icemaker wouldn't cycle installed new icemaker (w11700250) cycled unit and everything is working as designed nobody available for signing

Arrived on site to install previously diagnosed and ordered part. I installed the power cord and now power is restored to the fridge and it is running properly. No water leaks observed during service. W11611445

"Arrived on site to install previously diagnosed parts. Replaced wheels / adjustors on upper and lower rack, and also the upper spray arm and manifold. Customer had bent the ends of the rails to keep the adjustors in, so I was not able to straighten the rails. Tested unit with repair and found everything working as designed. Parts used - W10888592 x4, W11607104, WPW10498900, WP8268645 x4. Call completed."

"Arrived on site to test unit for noise, tested unit found some belt dust around idler pulley and some wear on the back rollers could not find any other possible areas where the noise can be coming from, replaced repair kit and tested unit with clothes in drum, unit is running as designed job complete installed 4392065"

"Arrived on site to test unit for leak. Upon arrival customer stated unit started to leak from within the door, havent used it since. Split door and started a diagnostic cycle, found leak originating from the vent. Gasket is not sealing properly, will need to order a new vent assembly. Ordering part, no parts installed, rescheduled for 03/21 AM.; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Vent gasket)"

"Arrived onsite for unit not cooling at all. Inspected and found ice only on cap tube side of evaporator. Unit has sealed system failure. Ordering Compressor, evaporator , dye drier and valve. Set for 2 hrs,sealed system repair. Office to reschedule ; ordrng 1 W10233960 (Compressor) and 1 W10836706 (Evaporator) and 1 2hrsealedsystem (2hr sealed system)"

Arrived on site for unit tripping breaker. Called SW to help diagnose issue. Checked ohms at fuse and voltage at motor found motor bad causing breaker to trip. Confirmed findings with sw. Replaced fan and motor. Reassembled unit and tested unit is now functioning properly and as designed to. No longer tripping breaker

"Arrived onsite for issues with washer not completing some cycles and found error codes. F0E2, F0E3, F0E5 and F5E3 OVERSUDS, OVERLOAD, OFFBALANCE and lid will not unlock. Found loose rotor bolt and damaged slider. Replaced the slider and bolt together W10734521. Calibrated and tested. Unit is now operating as designed."

Arrived on site for ice maker making a loud noise when filling. On arrival confirmed issue and round noise coming from water valve. Replaced valve and was able to test water dispenser on door but found ic3 maker wpuldnt run test cycle. Verified unitwouldnt have any leaks and info4 ed customer er to allow u it 24-72 hrs to fill bin with ice and to let us know if nois3 returned. Call complete

"Arrived on site to test unit for not dispensing detergent, customer stated that they have extended warranty, advised customer to contact there extended warranty company to get a proper dispatch, at this time job complete"

"Arrived on site for washer rebuild. On arrival installed w10339334 pressure switch, 285785 clutch kit, wp358237 bolt, wp3363394 pump, wp661600 motor, 285753a coupler, 285565 agitator, wp8546685 timer, 285353 retainer, wpw10080230 ring, wp63292 ring, and w10820043 brake drive. Reassmbled unit and tested and found no leaksand unit working as designed. Call complete"

Arrived on site to test unit for not cooling. Found compressor engaging but seizing up. Temporarily replaced start device and run cap with no improvement. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (UV DRIER) and 1 W11506635 (ACCESS VALVE)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=4 degrees and RC=52 degrees. I found a small amount of frost on the FC evap cover and gained access to the evaporator to find a large amount of frost/ice built up in and around the evaporator. I placed the unit in diagnostics and found error codes F4E1-defrost element failure and FAEb-RC damper control failure. Cleared both codes and tested the damper in test 41 and found 12V to the damper, but could not get a VDC reading of the same (according to the tech sheet). I tested the control and found the HV control will need to be replaced. I tested the defrost element in test 89 and found 123V to the element, but found the element is giving an open reading. Also found corrosion on the ice maker near the motor housing and at the rear of the ice maker. Due to my findings, I am ordering the ice maker, damper control and diffuser and will return with all prescreened parts and scheduled return service for 03/21/25. RETURNING TECH TO REPLACE THE HV CONTROL, DAMPER, DEFROST ELEMENT AND ICE MAKER. Unit was left turned off for safety and no water leaks observed during service.; ordrng 1 WP2220377 (Damper) and 1 W11630597 (Diffuser) and 1 W11626124 (Ice maker)"

Arrived on site for icemaker over flowing. Found tray flooded. Attempted to remove but was unable to remove icemaker. Replaced dual valve. Inspected and found gap in freezer liner that needs to be sealed and both refrigerator gaskets are tearing at bottom. Office to reschedule. No ma. ; ordrng 2 W10873944 (Gaskets gray)s and 1 w10841140 (Clear)

"Arrived on site for washing machine that is leaking. Inspected unit and work area. The customer advised that when she went to run a load, the machine overflowed. I ran the innet through diagnostics and found an F8 E1 (long fill) and F0 E2 (oversuds) error codes. I ran the unit threw an auto test and found no water leaking from anywhere on the machine. I gained access to the pressure hose and did not find any cracks or pinched hoses. I gained access to the control and found that the pressure hoods had been removed from the control. I added the pressure hose and ran the unit through the beginning of a wash cycle and found the unit working and operating as designed. I had the customer start a load of her own and we found the unit working and operating as designed and complete a quick wash without an issue. Call complete. No parts were installed."

Arrived onsite for knob spinning replaced knob unit is working as designed

Arrived on site to test unit for heating properly. Found door latch had failed and needs replaced ordering for latch. Office to reschedule. ; ordrng 1 W10883049 (Latch)

WFE525S0JS4 Arrived on site for a range with no power. On arrival verified issue no power i went outside and breaker was on. I checked polarity and it was good range still didn't have power . I checked wireharness and no burns I unplugged and plugged back in range turned on then I heard the relays clicking then turn off. Main control was not sent with me i ordered control board and wireharness returning parts just in case needed office to reschedule for client. ; ordrng 1 W11594188 (Main control) and 1 W11750773 (Wireharness)

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, clutch, slider, valve, and rotor failures and the washplate being seized to the gearcase spindle, I removed and replaced all parts mentioned. Calibrated the unit and tested in diagnostics. Unit is operating as designed with no water leaks. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed. W10734521, W10754448, W11393685, W10915701, W10902814, W11165546"

Arrived on site for unit not draining. Inspected unit wire harness at pump didn't see any damage. Ohm out pump 20.0 good reading ol on drain pump line back at the control. Called SW to troubleshoot confirmed bad wire harness and possible control failure as well. Wire harness was not available ordering part office to reschedule. No leaks present at this time W11643701; ordrng 1 W11643701 (Wire harness)

"Arrived on site for unit dripping water and condensation in FC and RC. Upon arrival, found gap on RC gasket (picture attached) In addition, found ice maker leaking due to fill tube being too long (picture attached). Installed WPW10496649 tube and corrected length of tube. Ran test on ice maker and found no leaks. Continued to heat gasket to flush onto liner. Unit is now functioning as designed. No water leaks detected at this time. Unit under construction. No one available to sign."

"Arrived on site for FC doors not sealing. Upon arrival, found door was reversed and installer did not secure the door correctly, causing air gap from gasket to liner (picture attached). Corrected all hardware install and heated gasket to flush to liner. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed. Unit under construction. No one available to sign."

"Arrived on site to test unit for not working properly, tested unit found tub full of water and drain pump not engaging, removed water and found broken harness, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11569161"

"Arrived on site to replace previously diagnosed ice bin, replaced but ice is still not dispensing, inspected and found auger motor is engaging but gears a stripped on the inside, replaced auger motor and tested, unit is now running as designed no leaks detected job complete installed W10822606, W11747578"

Arrived on site to replace dented door. Replaced door LW10648584. Job complete

Arrived on site to diagnose refrigerator with door not fully closing. Examined unit and found a gap in the top left corner of the RC door. Used heat gun to heat gasket and mold to mullion/liner. Advised customer to heat and shape gasket if need be if it gaps again. Floor is a bit off level and causing some sag. Customer will address and follow up if any more issues arise. Repair completed. No parts needed.

"Arrived on site for a microwave that won't start a cycle and has a display that won't read out. Inspected unit and work area. The customer explained that anytime you closed the door, the microwave begins to run and of you leave it long enough, there will be a burning smell coming from within the microwave cavity. He also explained that the display does not read out correctly and you cannot understand what it says or press any buttons to try to make anything work. I did confirm both of the customers' complaints and found that the machine would need a control, door switch assemblies, and at least another magnetron. However, when I tried to pull up the parts break down, I found the manufacturer has no parts listed other than the turn table and has this note (THIS MODEL IS A REPLACEMENT WARRANTY MODEL. THE ONLY SERVICE PARTS AVAILABLE ARE THE TURNTABLE PARTS LISTED ABOVE. DO NOT SCHEDULE A SERVICE CALL FOR THESE MODELS). The office will need to contact the extended warranty to notify them of no available parts for this model.And we'll need to find alternative resolution. Call complete. No parts were installed."

Arrived onsite for unit making loud grinding noise upon further inspection level machine ran diagnostics couldn't duplicate noise/grinding unit is working as designed no leaks observed during service

"On arrival clarified complaint of unit locking. On arrival, the unit would not latch the door inspection of the unit found that the door latch is physically broken and wire harness is broken at the connector See quickpic, unable to repair harness at this time replaced latch, will need to order harness and return. Ordering upper W11316252 and lower harnessW11557918 as unable to determine correct harness office to reschedule ; ordrng 1 W11557918 (Lower harness) and 1 W11316252 (Upper harness)"

On arrival verified complaint of unit showing door error and not starting cycle intermittent. On inspection if unit found when you move the main harness it will break connection with door switches and register door closed and open. Spoke to TL 7741169819 will need to replace main harness. Ordering W11507732 office to reschedule ; ordrng 1 W11507732 (Harness)

Arrived on site to install previously ordered parts. Replaced belt W11239857 and cam W10721967. Test unit by running a normal and drain and spin cycle and unit is operating as designed. No leaks present. Job complete

Arrived onsite for unit convect fan vibration ran diagnostics replaced fan W11548753 no vibration found unit is working as designed

Arrived onnsite for vent fan not turning off. Not getting a big change in speed either. Will need new fan control. Office will call to schedule; ordrng 1 WP7403P876-60 (Fan control)