We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78734
Scott
Job Details: 02/24/2023
"Arrived on site for lid strike broken . Also found latch locking clips broken . Replaced both strike and latch . Ran diagnostics all checked normal. Charged 291.37 collected 335.08 AUTHO 3344XH. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ0
Near Austin, TX 78726
Vincent
Job Details: 02/24/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was exhaust blower not working sometimes. Tested unit and found a bad capacitor for blower and a bad fan motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78750
Vincent
Job Details: 02/24/2023
"Arrived on site to install previously diagnosed parts. Installed new control board and tested, unit is operating as designed at this time. Advised customer if it continues to do the same we would have to proceed with installing the inverter. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78731
Vincent
Job Details: 02/24/2023
Arrived on site to install previously diagnosed parts. Installed new inverter and new LED control. Advised customer if it continues to do the same we would have to replace all boards and wouldnt be able to guarantee it will fix it. Unit is operating as designed at this time. Job completed.
We serviced a
SAMSUNG DRYER
Model DV56H9000GP/A2
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced idler assembly. Tested unit and found all is functioning properly at this time.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Austin, TX 78736
Kevin
Job Details: 02/24/2023
Arrived on site and inspected dishwasher and found screen and filter are covered with a mat of solid material. Took pictures. Removed them both and washer is working properly. Incoming water pressure is weak and water does not get hotter than 94?. Because of water temperature heating element has failed. Replacing heating element would not solve issue it would just fail again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXVQ00
Near Harker Heights, TX 76548
Jonathan M
Job Details: 02/24/2023
Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the bracket and retainer clip and tested the unit. The unit began to work as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Austin, TX 78749
Kevin
Job Details: 02/24/2023
Arrived on site and found left fresh food door gasket is torn. ed for replacement. Used heat gun to ensure gasket is straight.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78749
Kevin
Job Details: 02/24/2023
"Arrived on site and found customer is experiencing long dry times, found dryer is heating properly but airflow meter is showing restricted, recommended that apartment maintenance clear vent to the exterior before dryer is used again. Also reported finding to apartment management. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Austin, TX 78744
Matthew
Job Details: 02/24/2023
Arrived on site for oven smoking while in use. Upon arrival inspected unit. Ran unit and found that this was the first time use for the oven. Notified customer that the unit should be run initially for 30 to 40 minutes to burn off shipping oils from the elements. This is a normal process and will stop after the first or second use. Unit is functioning properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Killeen, TX 76543
Tyler
Job Details: 02/24/2023
Arrived on site for washer not starting/ turning on. Upon arrival confirmed issue but found no errors in diagnostics after further testing I found a short in the power cord/ACU connector and was able to repair wiring and insure unit worked as designed with no leaks. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ1
Near Leander, TX 78641
Maurice R
Job Details: 02/24/2023
"Arrived on site for burn not working. On inspection only 30% of the burner is igniting. Took the burner apart and clean it, reinstalled it only 50% of the burner will light. Installed new burner working 100% no gas leaks detected during service."
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Austin, TX 78753
Kimo
Job Details: 02/24/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new tower, board and drain kit. Plugged unit back in and found unit running as normal. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Kimo
Job Details: 02/24/2023
Arrived onsite to replace damaged doors on a refrigerator. Upon arrival I replace the damaged doors. Unit operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/24/2023
"Arrived on site for water and ice not dispensing. I gain access to the back of the unit and test the water valve. The valve had plenty of water pressure. Pulled the RC evap cover and found the reservoir frozen, took the heat gun and defrosted the reservoir and the water started to flow from the dispenser. Contact the office and James information me to use the putty to seal the around the column. I add putty on top of the styrofoam and the upper column. The refrigerator is operating as designed and no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/24/2023
Arrived onsite for dishwasher door not closing. On inspection found the hinges were bad. Installed the hinges and the door shuts now. No water leaks detected during diagnostics mode.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78754
Matthew
Job Details: 02/24/2023
Arrived on site for a range display showing F1 EO and oven functions not working properly. Upon arrival inspected unit found code on display. Tried clearing code but would not reset. Replaced board due to internal board failure. After replacement tested unit and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78744
Matthew
Job Details: 02/24/2023
Arrived onsite for refrigerator doors not being the same size. Upon arrival inspected unit. Doors had not been replaced previously. Customer stated that from a distance the fridge was not level with the cabinetry. Checked level of the refrigerator and was good. Checked level of the cabinets and showed customer that cabinets above fridge were not straight. Called tech line for documentation SR#7735707706. Unit is functioning properly and complains are cosmetic. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 02/24/2023
Arrived on site to test unit for right front burner not working on low and getting stuck on high. Test unit and found and switch. Replaced switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Austin, TX 78744
Matthew
Job Details: 02/24/2023
Arrived onsite for cooktop grates failing. Upon arrival inspected unit found grates failed at hinges not allowing cooktop to stabilize and support cookware properly. Hinges are in good shape. Replaced grates. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/24/2023
Arrived onsite for previously diagnosed parts. Installed the hinges and ran the unit in diagnostics mode. The unit completed the diagnostics test and is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2023
Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Kyle, TX 78640
Leonardo
Job Details: 02/24/2023
arrived on site to test unit for clip holding broiler had broken off. Installed new clip test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78736
Luis
Job Details: 02/24/2023
Arrived on site for no water or ice. Diagnosed frozen water tank due to air leaking between fan scroll and air tower. Defrosted tank added sealer to gaps ran diagnostics icemaker filled with water tested water dispenser passed. Added grease to tracks on drawer
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Austin, TX 78717
Kimo
Job Details: 02/24/2023
Arrive onsite for a ant that is Leaking gas. Upon inspection I found that the leak was not coming for the unit but it was coming from the gas valve at the wall. I called safety and spoke to them about my finding and got Sr#7735748465.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Killeen, TX 76541
Tyler
Job Details: 02/24/2023
"Arrived on site for washer needing previously diagnosed harnesses, control. And relay. Upon arrival confirmed issue and installed required parts. Reassembled and tested unit and found washer cycle through all setting in normal and diagnostics mode. Found no leaks and unit working as designed with no errors. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"WDP540HAMZ0 Arrived to inspect leak. I found the installer had removed the anti-drain back loop on the side of the unit and in doing so, allowed the drain line to get pulled to the back of the chassis, kinking the rubber drain line connector at the front of the unit. I re-ran the drain tube in its designated mount and tested. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cedar Park, TX 78613
Paul
Job Details: 02/24/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and cycling between 120-165 degrees when on high heat at the exhaust with the vent hose off but with the hose connected the dryer gets up to 185 degrees and the temp drops very slow indicating a restricted vent. I advised the customer to have their house vent cleaned before using the dryer. I explained that using it before the vents were cleaned could result in the thermal cutoff failing again. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Niederwald, TX 78640
Joe Z
Job Details: 02/24/2023
Arrived on site to install previous ordered parts. Installed filter housing. No leaks present at this time. Unit is operating as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Cedar Park, TX 78613
Paul
Job Details: 02/24/2023
Arrived onsite for a refrigerator that is making a loud scraping noise that gets louder when the FC door is opened. On arrival the customer had the unit unplugged and the doors opened. After speaking with the customer they stated that they didnt see any frost coming out of the lower vents of the evaporator cover when the noise was happening. I tested what I could in diagnostics but couldnt find anything wrong at this time. I explained to the customer that I suspect the FC door could have been left cracked open or it could possibly have a defrost issue again but if it did happen again to leave it running and call us so we can find the issue. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the magnetron, capacitor and diode and tested. The prior noise led and the unit quieted after initial startup, within a few seconds to normal operating sound levels. I noted the vent fan did not operate during microwave testing, but the magnetron cooling system did work. I contacted the MFG, File 7735814756, and advised of my findings. There was not documentation that specified this condition, but the manufacturer rep did confirm that this was normal operation for this unit. Operational test good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"Arrived to instal previously diagnosed and ordered parts. Prior to installation of a replacement manifold, I was able to adjust the existing manifold and correct the knob contact with the bezels. I tested the unit and found no other faults, operational test good and no gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78750
Vincent
Job Details: 02/24/2023
Arrived on site for refrigerator with lights out. Inspected unit and found 2 light on top out. Replaced both modules and unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, TX 78665
Gerry C
Job Details: 02/24/2023
"WRX735SDHZ08 Arrived to instal previously diagnosed and ordered parts. I removed the tiler head assembly and confirmed the supply line to the valve was too short and replaced the assembly. The valve was not needed as there was a gouge within the factory installed line, causing the drip. I removed the FC cover and verified the right return vent was completely filled with ice and I removed via steam. All functions were present within the unit after repair and there were no leaks of the water supply of unit after repair completion."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near New Braunfels, TX 78132
Andrew
Job Details: 02/24/2023
Arrived on site and replaced previously diagnosed sump assembly. Noise is no longer present. No leaks detected. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 02/24/2023
Arrived on site to test unit for low ice production and water pooling in ice compartment. Found all components functioning but water is not draining. Unit is gravity drained. Removed ice maker from compartment and found drain tube was pinched shut from angle to drain and extra material used is too stiff. Advised to have contractor correct draining issue. No leaks detected. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Briggs, TX 78608
Tyler
Job Details: 02/24/2023
Arrived on site for microwave needing previously diagnosed ACU. Upon arrival reconfirmed issue and installed required ACU. Upon reassembling unit I found all functions fully restored to microwave and unit heats as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the many failures of the unit, I removed and replaced the UI, hv control, RC evap fan motor/harness, RC evap drip pan kit and the right RC door gasket. I sealed off the RC evap cover using permagum and installed two screws at the top of the evap cover as explained in service pointer #W11092686. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HZ1
Near Lampasas, TX 76550
Tyler
Job Details: 02/24/2023
Arrived on site for range over heating in oven and showing f6E1 in diagnostics. Upon arrival confirmed issue and error code. Upon further testing I found oven sensor ohm8ng at 1.23kohms and broil relay would randomly get stuck and leave broil element on during use. Replaced control and oven sensor then reassembled and tested the oven. Found unit heating to 350 for 20 minutes with no errors or failures. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LWO
Near Austin, TX 78749
Kevin
Job Details: 02/24/2023
"Arrived on site and found lid latch is broken, after replacing it washer is now operating properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Cliff
Job Details: 02/24/2023
Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure the cover being the wrong part, I removed and replaced the filter head and cover and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 02/24/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78747
Luis
Job Details: 02/24/2023
"Arrived on site. Replaced icemaker and main control,power cycled unit ran diagnostics ice box fan powered on optics passed ran harvest test passed ran fill test passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78704
Luis
Job Details: 02/24/2023
"Arrived on site. Found ice build up on right side in freezer section,right corner of gasket not sealing to cabinet,removed ice build up,remolded door gasket checked door operation and seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78746
Luis
Job Details: 02/24/2023
"Arrived on site. Diagnosed water line freezing due to reservoir freezing from air leaking out between fan scroll and air tower,defrosted lines,added sealer to gaps ran icemaker harvest test passed ran fill test passed. Removed ui ohmed fill tube heater passed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/24/2023
"Arrived on site and replaced rain hoses and drain pump per Techline on last visit. Ran unit, unit working as designed with no leaks detected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near New Braunfels, TX 78132
Andrew
Job Details: 02/24/2023
"Arrived on site to test unit for vent hood grinding noise. Found motor mount bracket was bent causing fan blade to rub. Mounting bracket is not a serviceable part. Straightened bracket as good as I could and replaced motor, blade had no signs of damage and is no longer rubbing. Documented damage with Techline and was advised if issue persists to have customer call whirlpool with provided SR#. Job complete. SR#7735813671"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Pflugerville, TX 78660
Cliff
Job Details: 02/24/2023
Arrived on site to replace Orion control for refrigerator. Replaced control and unit started normally. Advised customer to monitor unit for 24hrs. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near New Braunfels, TX 78130
Andrey
Job Details: 02/24/2023
"Arrived on site to test unit for not working properly, tested unit found that the packaging card board strips were not removed causing door not to close properly and switch did not engage, removed card board strips and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Joe Z
Job Details: 02/24/2023
Arrived on site for not operating correctly. Upon arrival ran diagnostics and got F4-E3 motor not running . Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
Arrived on site for water leaking from door ice dispenser. Upon arrival customer mentioned that ice melts overnight and causes drip tray to over fill. checked temperatures in FC and RC and got 3.2 in FC and 38.1 Rc. Inspected sealed system for leaks with light and no leaks present . Inspected dispenser door and is sealing correctly. Found ice cubes under ice container that is causing the issue. Cleared ice and frost from ice container. Advised customer to remove ice container from time to time to be sure there is no ice or frost building up. Unit is operating as designed. No water leaks present at this time.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
Arrived on site for rear center burner not fitting correctly. Upon arrival inspected unit and found rear center burner head is incorrect. Replaced rear center burner head with burner head W11084067. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Whitney, TX 76692
Jonathan M
Job Details: 02/24/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all three valve manifolds and tested the unit. The unit was working and operating as designed. Did advise the customer to call back if any other gas smell is detected. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clifton, TX 76634
Jonathan M
Job Details: 02/24/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the stater, rotor, clutch, slider, gear case, and screws and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Bee Cave, TX 78738
Scott
Job Details: 02/24/2023
"Arrived on for not enough water . Ran diagnostics all checked normal. Instructed customer on newer style washers , also on cycle selection and loading . No water leaks detected at time of service. Job complete"
We serviced a
KENMORE WASHER
Model 110.459964
Near Austin, TX 78738
Scott
Job Details: 02/24/2023
Arrived on site for leaking washer . Ran diagnostics with top and toe kick off . No leaks detected. Ran a normal and bulky cycle. Could not duplicate any leaking . Job complete. Collected 162.36 AUTHO 44TYHX
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78730
Vincent
Job Details: 02/24/2023
"Arrived on site for door problems, inspected unit and work area. Tested door and found that the door latch was loose and also found bad door hinges. Replaced the hinges and tighten the bolts for the latch. Tested unit and its now operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78731
Vincent
Job Details: 02/24/2023
Arrived on site to install parts previously ordered. Tested new control and unit is now operating as designed. Job completed.
We serviced a
GE DRYER
Model GTD65EBSJ4WS
Near Austin, TX 78735
Scott
Job Details: 02/24/2023
Arrived on site for lint building up and in talking to customer multiple time to dry heavy loads like jeans and towels . Ran air flow and heat test . Found an air flow restriction. Recommended getting apt maintenance to clean exterior vent . Shop backed out lint trap . Charged 162.36 collected 186.71 AUTHO C4C33MJob complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1835VF0
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a refrigerator that is too cold. Found temps were not set after previous service trip and set temps to proper setting. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78737
Kevin
Job Details: 02/24/2023
"Arrived on site and inspected microwave and found door is not closing, found lowes install didnt use installation kit and microwave is sitting directly on cabinet bottom. This doesnt allow space for door hinges to close properly. Install kit will be needed to correct issue and cabinet cutout will need to be remodeled and resized, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Driftwood, TX 78619
Kevin
Job Details: 02/24/2023
Arrived on site and replaced parts diagnosed on previous visit. Started normal cycle and did not observe any leaking. Customer will continue to monitor dishwasher or any leaking. If issue continues will need a new tub
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Kevin
Job Details: 02/24/2023
"Arrived on site and replaced belt, cam kit, gear case, and wash plate. Ran a diagnostic cycle after repair and washer is operating normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 02/24/2023
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78739
Kevin
Job Details: 02/24/2023
"arrived on site and found no saved error codes, ran all functions in manual diagnostic cycle and washer loses power during agitation and resets. Replaced control board and washer will now agitate. Ran an automatic test cycle and it passed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Harker Heights, TX 76548
Jonathan M
Job Details: 02/24/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the separator and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Belton, TX 76513
Jonathan M
Job Details: 02/24/2023
"Arrived on site for a microwave that is vibrating. Inspected unit and work area. The customer advised that the unit is constantly buzzing every single time they cook. Tested the unit several times boiling water in a cup and after a while finally heard the noise but found the noise coming from the vibration between the right side cabinet and the microwave itself. The sheet metal off of the microwave cover was vibrating off of the right side cabinet. When holding the sheet metal back away from the cabinet, found the noise stop completely. Found that the microwave was installed directly against the cabinet but still had a space on the left-hand side for the other side of the cabinet. I did advise the customer that the issue is with the installation because they dont have a gap between the cabinet and the microwave and that all other noises and functions are working properly. The unit is working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD1200G00WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/24/2023
Arrived on site for dishwasher needing previously diagnosed switchs and latch. Upon arrival reconfirmed issue and installed all 3 parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2023
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found several scratches and dents on the RC doors and FC door and the right RC door cant open up very far due to the unit being up against the wall on the right side (photos). Customer advised the unit was the floor model at the box store. Using my jumper wire, I tested the ice maker from points T-H and it failed. I disassembled the FC section and removed and replaced the ice maker and tested. Unit is operating as designed. I recommended the customer get an extended warranty on the unit due to it being a display model. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Matthew
Job Details: 02/24/2023
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Was told by customer that the unit has been leaking and ruined floors. Customer just closed on the house. Found that installer did incomplete job. The leak was coming from supply line that hadnt been tightened. Also the unit was not anchored down and was missing tow kick screws. Unit not Installed improperly. Secured supply line for customer to stop the leak. Builder has already ripped out damaged flooring for replacement. Customer will advise builder of missing installation screws. No other leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78747
Matthew
Job Details: 02/24/2023
Arrived onsite for door missing hinge on right side. Upon arrival inspected unit. Found hinge was not missing. Hinge retracted before being inserted into receiver. Removed door and corrected hinge. Placed securely and mounted door. Unit is functioning properly. Took pics. Did notice signs of floor damage from when unit was installed. Took pics. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78748
Kevin
Job Details: 02/24/2023
Arrived on site and inspected dryer and found it is running and heating normally but there is no airflow showing on airflow meter.Sent a short video to KB/service management. Recommended to customer vent to the exterior be cleaned/cleared by a service before dryer is used again. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Matthew
Job Details: 02/24/2023
"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Auger motor was already replaced but was not energizing. Disassembled auger assembly and found no voltage to motor. Replaced control as requested. Unit was not functioning. Replaced auger harness on hand and still no voltage recorded to motor. Called tech line for assistance. Curt, SR#7735816958 ran test and verified 120 vac at control to motor but no voltage at motor. Suspected break in harness. . Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 W11558182 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Austin, TX 78739
Luis
Job Details: 02/24/2023
"Arrived on site for weak water flow,tested water dispenser weak water flow,removed filter to test dispenser found water spraying out of filter head with filter removed diagnosed a defective filter head. ordrng 1 242009602 (Filter head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 02/24/2023
"Arrived on site to test unit for stuck filter. Also found light in FC not working. Removed filter and installed cap. Replaced filter, unit now working as designed. Ordering light modules per service pointer W11606409. Use S-Code S84638 to cover parts ; ordrng 4 W11632139 (Modules)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVS01
Near Austin, TX 78701
Luis
Job Details: 02/24/2023
"Arrived on site. Powered unit on no lights powering on no voltage at housing,ui powered on compressor powered on condenser fan not running fan blade not spinning with ease no voltage to fan motor,found leak at water line. Diagnosed unit will need a new main control,water line and condenser fan motor ; ordrng 1 8212547RP (Water line) and 1 W10823803 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
"Arrived on site for not operating. Upon arrival inspected unit and is unplugged. Customer stated that as soon it is plugged in the breaker Tripps. Test unit and indeed tripped breaker. Gained access to control. Found that components powered by P3 connector is the issue. Found ice maker is causing the breaker to Tripp. Need to replace ice maker and icemaker harness. Ordering icemaker and harness. Office to reschedule. ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model wtw8500dc4
Near Austin, TX 78757
Vincent
Job Details: 02/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error codes F0E4 F3E2 F2E1. Ran a diagnostics cycle and found washer leaking from valves housing. Replaced part and tested unit is now operating as designed. No leaks where observed after repair. After repairs where done customer wanted to replace lid on washer,. Customer wants to proceed with lid replacement ordrng 1 W11102314 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78728
Vincent
Job Details: 02/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice building up on freezer and ice dispenser not working. Tested ice motor and found it bad. I found the drain system clogged up. I installed new motor and cleaned out ice and drain tube. I advised customer I would have to return to install shaft because the one they had on old motor was badly rusted and stuck.ordrng 1 W11509548 (Shaft)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78737
Kevin
Job Details: 02/24/2023
"Arrived on site and inspected cooktop and found no power showing. Confirmed breaker is on. New modules will be needed to complete repair and are covered by five year of manufacturer warranty. ordrng 1 W10857233 (Module) and 1 W10885135 (Module) and 1 WPW10396615 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78746
Luis
Job Details: 02/24/2023
"Arrived on site for a complete no cool. Unit running no cool no frost or ice build up on evaporator,ran diagnostics fans and thermistors passed,compressor powered on diagnosed a sealed system issue. Ordering an evaporator,compressor and uv drier ,sealed system covered by manufacture sealed system warranty. ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Killeen, TX 76549
Tyler
Job Details: 02/24/2023
Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found cause of failure was due to ice bucket teeth breaking from bucket and not mounting to the auger shaft correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/24/2023
Arrived on site for dishwasher not working. On inspection have F8E4 and F8E2. Found water in the overflow tray and unit will not run diagnostics mode. Clean the water up and ran unit in diagnostics mode. The drain pump is working but it is making a grinding noise. Took the drain pump off and called for the unit to drain and the pump was cutting off and on continuously. It stopped working for about 10 seconds and came back on. Reinstalled the pump and ran it through diagnostics mode again and it finished the cycle. The drain was making noise the whole time it was on. Ordering a drain pump. No water leaks detected during service.; ordrng 1 W11462456 (Drain pump) and 1 W11629914 (Control board)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78725
Matthew
Job Details: 02/24/2023
Arrived onsite for washer not functioning. Upon arrival inspected unit. Found unit unplugged and standing water in tub. Powered unit and found drain pump failed internally. Will need to order and replace. Removed standing water. Office to reschedule ; ordrng 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2023
Arrived on site to test unit for unit not turning on. Test unit and found black wire at terminal block melted. Advised customer to get a new power cord to install on return visit. Will need to order new main harness. Office to reschedule ; ordrng 1 W11531755 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Kimo
Job Details: 02/24/2023
Arrive on site for a refrigerator with set in the rc boor. Upon arrival I found that the fc door was sent inside cx will need to contact whirlpool to have the correct door sent out; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Kimo
Job Details: 02/24/2023
"Arrived on site for a washer that would not drain and would not open. Upon arrival I tested the drain pump from the control through the harness and found that it was showing open, I then checked the drain pump itself and found that it tested within spec. Upon inspection of the harness I found that it was broken in multiple spots I attempted to repair it but the was not enough wire left over to make a proper splice. I am ordering the harness and return with the control, I installed the new latch because the old one got stuck and I had to force it open. Office to reschedule ; ordrng 1 W11590868 (HARNS-WIRE)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Bee Cave, TX 78738
Scott
Job Details: 02/24/2023
"Arrived on site for washer making squealing noise . Also tub jumping around in spin . Found cold valve very loud . Tub is still bouncing and slight noise when spinning . Ordering stator ,rotor , tub, both valves . Also ordering 2 man and weigh 2-3 hrs and autho . No water leaks detected at time of service. Call to set return ; ordrng 1 2man and 1 Weigh2-3hrs and 1 W11378552 (Tub) and 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve) and 1 AUTHO"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"WRV986FDEM01 Arrived to inspect interior light issue. The customer advised me the light issue actually occurs when the unit has lost power and continuously clicks. Cycling the power to the unit immediately remedies the issue and it occurs two to three times per month. I performed a full inspection of the unit and found none of the usual indicators of interior moisture within the unit, as is usually found when the reported problems occur. The three way valve solenoid has already been replaced, but the usual click associated with that issue, is different than the customer described sound, approximately a click every 3/4 of a second and is continuous until power interrupt. Thee were no signs of moisture within the cabinet at any accessible points and frosting was not an issue with either evaporator. I suspect one of the evaporator connectors may be getting wet, or an issue with the control section of the unit and the customer believes the issue has gotten significantly worse since recent power outages. Thermography of the power supply showed a slightly elevated DC regulator temperature as well. The drain pan has bowing and Technical Service Pointer #: W11092686 Rev. G applies. The right crispers right slide does not retract well either. No leaks observed during service. Tech GCO. ; ordrng 1 WPW10624574 (Power Supply) and 1 WPW10675033 (HV Control) and 1 W11387384 (UI) and 1 W11294519 (RH Crisper Slide) and 1 PartAutho (Part Autho) and 1 W11457241 (Evaporator Pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76711
Jonathan M
Job Details: 02/24/2023
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit does not dispense ice because it doesnt make ice in the refrigerator compartment. Ran the unit through diagnostics and found all tests passed except for the harvest and the icemaker error codes. Found an E2 indicating the motor had lost position. Found the icemaker completely dry. When I went through the harvest, I found that the motor would not turn. Ordering the icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11579560 (Icemaker)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2023
"Arrived on site to inspect venthood fan not working. Upon further inspection, the customer advised that while the fan is on it will turn off on its own and doesnt matter what speed its in. I turned the fan on and it came on without issue. I removed the harness cover and moved some wires and found the fan cutting out. I found the fan molex connector was damaged and was not making good connection. When I went to replace the fan assembly, I found the new part was damaged (blades broken) (photo). I was able to replace the fan and harness, but will need to order another assembly to replace the blades that are cracked. I am ordering the fan assembly and CNOTE-RETURNING TECH TO INSPECT and office to schedule return service; ordrng 2 WPW10395033 (Fan assembly)s and 1 CNOTE (RETURNING TECH TO INSPECT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2023
"Arrived on site to insect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for ice maker error codes in test 56. I found E2-motor lost position. I tested the ice maker in test 57 and it failed to harvest. Tested the motor in test 59 and again it failed to harvest. I researched the ice maker and found it out of stock with no ETA. I advised the customer that I am ordering the ice maker and hv control and the office will contact them to schedule return service once the part is received. No water leaks observed during service. Returning tech will need to replace the ice maker and hv control upon return service.; ordrng 1 W11579560 (Ice maker) and 1 W11224256 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Luis
Job Details: 02/24/2023
"Unable to reach customer,drove to location found no parking in area for over sized van due to construction at location,will need a small van to park near construction will also need hard hat,boots and vest per signs at location. ; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model Wfg320m0ms0
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
"Arrived on site for F2-E1 error code. Upon arrival ran diagnostics and got F2-E1 shorted key pad, and F6-E4 control failure. Per service manual. Power cycled unit. After several seconds. Error code returns. gained access to the control. Unplugged and reconnected All connectors from control to ensure secure connections. Restored power to unit. Ran diagnostics and clear codes. Test unit and error code once again appears. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11620481 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit caused by control malfunction. Per service pointer control in unit is incorrect see pointer and sd pic. Reordering control and office to set return appointment. ; ordrng 1 W11546690 (Control)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, TX 78669
Scott
Job Details: 02/24/2023
"Arrived on site for dryer still not drying properly . Called tech line . Went over whats been replaced . Recommended replacing coils and sensor ,after going over tests. Sr 7735814901 . Ordering Coils and flame sensor No lint build up ,no gas leaks detected at time of service , ordrng 1 279834 (Coils) and 1 WP338906 (Flame sensor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78745
Matthew
Job Details: 02/24/2023
Arrived onsite for washer not functioning and customer swing smoking. Upon arrival inspected unit. Found unit sitting idle. Ran diagnostics and found stored error code 9/2 and 7/1. Pulled unit and inspected. Did not find any signs of fire or burning. Only the heating element had been replaced previously. Ran test and found wash motor not functioning. Fill and drain seemed to be fine. Contacted safety team. Whirlpool gave concession. Ordering sump and motor assembly. Office to reschedule. ; ordrng 1 W11416363 (Sump and motor)
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Round Rock, TX 78665
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no leaks were found at time of service.
We serviced a
KITCHENAID WINE COOLER
Model KUBR204ESB00
Near Manor, TX 78653
Kimo
Job Details: 02/24/2023
Arrived on site to install previously diagnosed parts. Upon gaining access to the heating element I found that there was a hole burnt there the line and into the insulation. I stopped work and advised customer of my findings