Arrived on site and installed foam strips(W11159728) behind FC door gasket. Unit appears to be working as designed. Advised customer to monitor.

"Arrived on site for filter panel keeps falling down. Upon arrival, inspected and test unit and confirmed issues.need to replace clips on both sides.ordering clips and panel. Office to reschedule ; ordrng 1 W10854245 (Clip) and 1 W10735373 (Panel)"

Arrived on site to test unit for not connecting to WiFi and times and dates changing. Assisted customer with downloading app and attempted with no success. Recommend console replacement. Scheduled for 09/03.; ordrng 1 W11598202 (Oven vent) and 1 W11616683 (Console)

Arrived on site to test unit for rattling sound. Found diffuser was culprit of noise. Replaced diffuser(W11236851)and unit working as designed. Advised customer noise does not affect the function of unit and is normal part of operation. No leaks detected. Job complete.

Arrived on site to test unit for not draining. Found black wire broken within harness. Installed butt connections and unit is now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for door falls open with no resistance. Upon arrival,inspected unit and confirmed issue.Pulled unit from cabinet and found left hinge has failed. Inspected right hinge and is good. Replaced left hinge W11712995. Unit now operates as designed. No leaks present.job complete"

"Arrived on site for control panel issues, upon arrival, ran diagnostics and get error code F2-E1 stuck key. Test unit and found a couple keys are not responding.need to replace console. Replaced console W11600651. Test unit and now operate as designed. Job complete"

"Arrived on site for making noise. Upon arrival, ran diagnostics and there are no saved error codes. raised unit to inspect moving parts and found actuator stuck in halfway point between agitates and spin. Need to replace cam and actuator. Replaced cam W10721967 and actuator W11481722. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for unit leaking and making a pulsing sound. On arrival unit was idle and not making noise. Customer stated noise has stopped. Ran unit with a load of towels and unit began to leak during fill underneath unit where front panel meets cabinet near center screw. Disassembled and followed water trail. Found unit leaking from dispenser area and clamp and hose were saturated. It is unclear where the source of the leak is due to unit having to be disassembled for inspection. Also found unit slightly tilted forward which could lead to overflow and leak from dispenser. Tried leveling legs but secure nut is stuck and cant be adjusted. The combination of potential faults (Dispenser, hose and legs) there is not a clear fix. Will discuss with office on how to proceed as a good repair can not be guaranteed."

"Arrived on site for a washing machine that is not dispensing detergent. Inspected unit and work area. The customer advised theyve been using the loading go feature for 15 to 20 washes and the detergent will not dispense from the load and go dispenser. I tested the unit in diagnostics and found the detergent motor Dropping in water as designed. I called Whirlpool Techline and spoke to Jake SR# 7739804342. He had me run a few tests and advised that because the dispenser motor was working in diagnostics, the issue would have to be with the programming and to replace the control. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11621180"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the door, and when I went to replace the handle, nuts and screws, I found one of the nuts lock up the screw and broke the screw for the door handle. Ordering the nuts and screws and rescheduled the customer to 9/4. W11416371.; ordrng 2 W10826179 (Screws)s and 2 W11157086 (Door studs)s"

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit does tumble and heat but that its taking them to 2 to 3 cycles in order to get the clothes dry. I tested the unit and confirmed the unit was tumbling and heating. I checked the vents and found the vent up in the attic was completely crunched creating an airflow restriction and was leading to the same vent cap as another vent. I was able to remove the vent hose from the vent box on the floor of the attic and found proper airflow. I did advise the customer that the issue appeared to be with her venting within the home and that they will need to get their vents fixed in order for the dryer to work properly. The unit is working and operating as designed. Call complete. No parts were installed.

On arrival verified complaint of slow ice. Ran diag cycle and found all components are functioning but recirc pump is slow to pump water. I can also feel excess heat coming from the machine. Checked coil and found it is covered in dust and hair. Cleaned and cleared and ran diag again unit is now working correctly. Job complete installed W11542867

Arrived onsite for range burners not working. On inspection all the burners were working see picture. Went bake ignite on first try broil took about a minute before to ignite and the was on for 30 seconds and went out then came back on after a minute and stayed on. Order a DSI board for unit. No parts installed during service.; ordrng 1 WPW10511278 (DSI module)

"Arrived onsite for for previous diagnosis parts. Installed the fc door, name plate HV board and the damper. The refrigerator did not close the damper after the HV board was installed the fc was 38? after the door was replaced and the damper should have been closed to satisfy the FC until it reaches temperature. Installed the new damper and it closed. The refrigerator is operating as design and no water leaks detected during service. WPW10594329 WPW10317076 W10876598 12977880SQ"

"Arrived on site to inspect unit for door falling down. Upon closer inspection found spring fell off left side of door. Reattached spring, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for center burner not working properly. Upon closer inspection found burner head and base faulty and spark module not operating correctly. Replaced burner base and top and spark module, tested unit, unit is running as intended. Job complete. USED W11197492 WPW10617815 W10617473"

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11220230"

"Arrived on site to inspect unit for pump separated from housing. Found pump hanging replaced pump and motor found old drain wouldnt lock in place. Replaced drain, tested unit, unit is running as intended. No leaks present at this time. Job complete. W10876537 W1161370"

"Arrived on site to inspect unit for tripping breaker. Replaced control and timer per tech line, unit is still tripping. Called tech line went through neutral checks at light, terminal and push to start. Found push to start reading to high in ohms. Was able to place jumper wire on start plug and have unit run for a minute before tripping breaker. Per tech line replace harness and push to start button on return. SR#7739759012 office to reschedule. USED WPW10185992 WPW10476828; ordrng 1 WPW10117655 (Starter) and 1 W10640707 (Harness)"

"Arrived on site to diagnose dishwasher that was not filling and grinding. Tested unit and found no water entering, valve just humming. Removed valve and found screen was calcified and not allowing water past. Removed and replaced inlet valve and tested. Verified proper operation, wash motor is pumping. Parts used - W11175771. No water leaks found."

Arrived on site to diagnose range that was not heating on the front right burner. Tested unit and confirmed no heat. Removed cooktop to examine element and found that the brown wire going to the element was never plugged in at The factory. Plugged in wire and tested. Verified unit heating as designed. No parts needed. Repair completed.

"Arrived on site to diagnose washer banging around when in use. on arrival checked suspension and found it seemed fine, but I noticed basket movement. I wiggled the basket and found the hub was work out and basket is rocking on gearcase shaft. Removed agitator and verified work out teeth, and the screws were loose. Ordering a hub to resolve. Return visit set for 9/3. Must be after 11; ordrng 1 W10528947 (Hub)"

"Arrived on site to install spray arms and test unit. Installed upper and lower Spray arms. I checked for error codes when entering diagnostics and found F9E1, F5E1. I ran a diagnostic cycle and confirmed a diverter failure. Lower Spray arm was the only one spinning throughout entire diag cycle. I went to replace the sump and motor assembly, and found the motor support was broken off in the box. Reordering sump and motor to finish repair. Return visit set for 9/4. Parts used this visit - W11101428, WPW10448645. ; ordrng 1 W11178672 (Sump and Motor)"

"Arrived on site for water leaking from ice maker. Upon arrival, inspected unit and confirmed issue. Test unit and water overflows from ice maker. Replaced ice maker and have same issue. Reinstalled original ice maker. Need to order valve. Ordering valve. Office to reschedule ; ordrng 1 W11243758 (Valve)"

Arrived onsite for unit needing upper large led module replaced and RC door gasket. Right door gasket was split not allowing a good seal and allowing warm air migration. Replaced rTop led module and right gasket. Tested and unit is now functioning properly. Job complete

Arrived onsite to replace console that was damaged out of the box. Replaced and tested. Unit is now functioning properly. Job complete

Arrived onsite for broken shelf piece. Found part needed was the shelf stud into the cabinet. Ordering Left front Shelf stud. Office to reschedule ; ordrng 1 W11226828 (FL shelf stud) and 1 W11666273 (Right shelf stud)

Arrived onsite for unit leaking. Found drip coming from hose fitting on ice maker line under toe kick. Used truck stock 1/4 inch fitting. Unit is no longer dripping. Customer will monitor. Job complete

Arrived on site to test unit for foam preventing left RC door from closing properly. Removed all excessive foam and unit is now closing properly. No parts replaced at this time. Unit is currently working as designed. Job complete.

Arrived on site for washer that does not turn on. Removed control panel. Have 126v to control. No green light on board to indicate dc voltage. Replaced control. Ran calibration. Verified operation. Call complete. W11608056

Arrived on site for washer not turning on. No longer a drain issue. Verified outlet has good voltage. Unplugged. Removed top panel. Unplugged and replugged all power connections. Board green light comes on as normal but washer will not power on. It did recognize buttons to get into diagnostics. Completed diagnostics with no issues. W11680389

Arrived on site and microwave showing f2e0. Removed from wall. Verified all harness have continuity and are connected tightly. Verified voltage coming in is good. Replaced control panel. Verified operation. Call complete.

Arrived on site for washer not showing display correctly. On arrival confirmed issue and found ui failing but no errors in diagnostics. Replaced ui w11325580 and tested display found it working as designed. Call complete

Arrived onsite for unit not heating sufficiently and shutting off on all sensor cycles. Tested unit with Scott McKenzie gaining access together and found temp stagnating and not moving very well indicating poor airflow. Vent is over 30 feet of felt pressure and the outlet is chocked down to a 1 and 1/2 inch opening due to a construction irregularity that will not be easily remedied see pic. Advised customer that sensor function cycles are not compatible with out of spec venting and reported findings to Adrian with techline. Designated installation caused malfunction. Sr#7739805435

Arrived on site with new door. Other door was on site. Removed and replaced right side door. Found door handle screw was threaded and did not come off. Will need new handle and screws. Installed new door with no handle. Installed FZR door on site and found it was damaged. Ordering door and handle. Office will call to schedule. ; ordrng 2 WPW10661886 (Screw)s and 1 W11542651 (Handle) and 1 LW11026355 (Door)

"Arrived on site for oven too hot. New build so no customers to speak to. No codes in diagnsotics. Inspected bake and broil,burners and both have good blue flame. At control sensor reading 1.1k ohms. Replaced control. Verified operation. These units will get hot on door and control panel during oven use. This is normal. Call complete."

"Arrived on site for washer not locking. Ran diagnostics and found no errors. All components pass test. Lock took 2 tries. Strike was loose on door. Removed and replaced strike and latch. Verified operation. Call complete. W11565030, W11316914"

"Arrived on site to replace previously diagnosed parts. Replaced RC evaporator thermistor (W10316760) and fan scroll (W11098695). Pulled bottom horizontal mullion out to match the vertical mullion and used silicone to seal the gap. Tested unit, unit is producing ideal frost pattern on the coil and scroll fan is engaging properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the belt, all four rollers, and idler pulley. I reassembled the unit and tested the unit. I found the unit working and operating as designed. Call complete. WPW10314173 (4), 661570V, and 279640."

"Arrived on site for washer. On arrival found inner basket and tub leaning to bake left area. Found otter cabinet warpped all the way around as well as dented. Found no damage to motor or tubs or hoses. Found suspension rods broken. Found the following parts are needed W10677265 cabinet(white), wpw10612925 nameplate, wp8564458 impact absorber(4x), w11130356 suspension and reported findings to safety team under Sr#7739777352. Safety team instructed customer to contact for further assistance but denied doing any repairs. Call complete"

Arrived on site for refrigerator needing 2 W11688711 (Rails(left))s and 2 W11688708 (Rails(right))s and 1 W11162448 (Drawer). On arrival installed parts and found 7nit work8ng as designed. Call complete

"Arrived on site for refrigerator not cooling and with damaged doors. On arrival found compressor failing and found unit needs a sealed system as well as doors and adjacent door hardware. ordering W11580057 compressor, w11578004 evap coil, w11178521 name plate, LW10648583 fc door(stainless), LW10648584 rc door(stainless), w11714879 hinge, wp489497 (3x) screws, w11714879 hinge shim, wp2254618 hinge, wp2183852 center hinge shim, WP489467 (6) spacers, WPW10143759 uv drier, W10913906 access valve. Office to reschedule once Availability of parts is known.; ordrng 1 W11580057 (Compressor) and 1 w11578004 (Evap coil) and 1 w11178521 (Name plate) and 1 LW10648583 (Fc door) and 1 LW10648584 (Rc door) and 1 w11714879 (Hinge) and 3 wp489497 (Screws)s and 1 w11714879 (Shim hinge) and 1 wp2254618 (Hinge) and 1 wp2183852 (Center h8nge shim) and 6 WP489467 (Spacers)s and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

Arrived on site for range needing harness. On arrival installed harness w11529071. Tested unit and found it working as designed. Call complete

Arrived onsite and found unit operating with poor airflow causing long dry times. Advised customer have vent cleaned and optimized for best performance. All else checks good. No parts

"Arrived on site for washer not starting or hard to use keypad . Ran diagnostics, took couple trys to get into. Unit passed test wash . Replaced ui console W11316623. Ran key pad and another test wash on 12 . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site , installed lid switch W11670519. Washer is still in kitchen and not hooked up. Unable to test , because its not hooked up to anything . Informed customer to run quick wash to out . Job complete"

Arrived on site for led light issue . Found fz model out . Replaced all led with sp kit W11632139. Lights are functioning properly . No water leaks detected at time of service . Job complete

"Arrived on site to inspect dishwasher turning off unexpectedly. Upon further inspection, the tenant advised the unit would start then randomly turn off on its own. When I attempted to place the unit in diagnostics, I found the unit with no power. I checked the breaker and found it on. I inspected the power source under the unit and found it good. When I checked under the sink for the plug/outlet, I found the unit is plugged in behind itself. I pulled the unit out and found the power cord not fully plugged into the outlet (photo). It appears that when the unit was installed, it got shoved into its space and hit the plug causing it to bend downward and pull out of the outlet. I plugged the cord in fully and placed the unit back in its space and checked the power cord and found the tub is resting against the plug. I was able to slightly pull the unit out and mount it to the cabinets and take some of the pressure off of the cord. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. If the unit continues to fail, the apartment maintenance will need to relocate the outlet lower to keep it from making contact with the unit tub. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range cooktop scratched. Upon further inspection, I found the cooktop scratched on right side and the control panel badly dented on the top right side as well (photo). I removed and replaced the cooktop and am ordering the control panel and scheduled return service for 09/06/24. W11178791; ordrng 1 W11180283 (Control panel)"

"Arrived on site to inspect dryer not heating. Upon arrival, I found the washer and dryer not installed and sitting in the dining area of the apartment. I found what appears to be the electrical being worked on as the outlets are hanging out of the wall and tools in the area (photos). I tested voltage at the outlets and there is 220V. I inspected the dryer and tested the components and all are within ohms range. I advised maintenance that once the work is comp,teed and the units re-installed and tested and dont operate properly, to contact our office to schedule service. Job completed. No parts installed."

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and recovered refrigerant. Installed wpw10143759 uv drier, w11506635 access valve, and w11574734 compressor. Pulled vac and found no leaks. Recharged system with 56g of r600 and found stable pressures. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for dryer making screeching noise. I found a slight noise present when running dryer. I moved the dryer out a bit and noise went away. I found the vent to be touching the dryer which is what was causing the noise due to vibration. I pulled the dryer out enough to where the noise was gone and the door can still shut. Unit is operating as designed at this time. Call complete. No parts installed.

Arrived onsite for range completely dead. I found the breaker to be tripped. I tested the oven in bake setting it to 500 degrees. Oven reached about 200 degrees and I turned on the front right burner. When I turned on the burner the breaker tripped. I reset the breaker and turned on all burners. I couldn't get the breaker to trip again. I put the oven in a bake cycle while running all burners and the breaker still did not trip. The customer has been using the oven for 2 months. At this time I cannot get the breaker to trip again. I advised the customer to have the breaker changed and to reach out to us again if breaker continues to trip. Call complete. No parts installed.

Arrived on site to install previously diagnosed and ordered parts. I replaced all parts ordered and then shaped door gasket so that doors are now making a good seal. Job complete LW10648584 LW10648583 WP2254473 WP482338 W11178521 W10830982 WP487576 WP489467. No water leaks observed during service.

"Arrived on site to inspect washer making grinding noise. Upon further inspection, I found that the actuator was not shifting completely and the splutch assembly teeth were grinding from being in a half way position. I replaced the splutch and actuator and tested the unit. The unit is operating as designed. W11481722 W10721967 No water leaks observed during service."

Arrived onsite for not cooling. found unit unplugged. Was advised of previous company saying compressor failed. Plugged in and found compressor running and drawing 1.1 amps heat exchange occurring properly and temps beginning to drop. Unable to replicate any failure symptoms advised customer to onserve unit for proper cooling as everything is operating as designed at time of service.

Arrived on site to test unit for water insulation popping out preventing door from being opened all the way. Found kick plate was not secure on right side and catching on door parenting it from opening properly. Adjusted and secured kick plate. Unit now working as designed. No leaks detected at this time. No parts replaced. Job complete.

"Arrived on site to test unit for not cooling. Upon arrival customer stated RC is warm and FC is at RC temp. Inspected FC and found frost built up on the evaporator cover. Unit has a defrost issue. Will need to order all parts pertaining to that issue. Advised customer to unplug unit 24-48 hours before our arrival in order to thaw the evaporator coil. Ordering parts, no parts installed, rescheduled for 09/04.; ordrng 1 W11559968 (Evap motor) and 1 WP2169142 (Evap fan blade) and 1 W11650662 (Heater assembly) and 1 WPW10384183 (Thermistor)"

"Arrived on site replaced ui control due to corrosion on board also ui panel covering is coming up. Replaced ui panel and ui control. W11729617, W11731012. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite for dishwasher with hard to pull top rack. Adjusted the rails and the rack is now rolling as designed. Customer said sometimes machine makes a tapping noise while running dishes. I ran a test cycle and didn't hear any unusual noises. I advised customer to watch for silverware as it could be the noise she is hearing. The unit is operating as designed at this time of service. No water leaks present at the time of service. Call complete. No parts installed.

"JJW3430LM00 Arrived to inspect door issue. I found the left door hinge with the vertical movement, causing significant lifting of the left side of the door when closing. Hinge a deceiver replacement did not correct the issue and there is no current fix for the issue, per the MFG. The UI had part of the left two buttons not fully illuminated and will require replacement. The lower air deflector had the right side plastic retainer broken and will require replacement. Office to order parts and contact the customer to arrange return service. ; ordrng 1 W11598137 (UI) and 1 W11369884 (Air Deflector)"

"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the two refrigerator door gaskets, mullion, and pivot block. I found the doors ceiling and operating as designed. The customer advised that since the previous repair, the icemaker has been working as well. Call complete. W10830162, WP12722803AP, and WP67003405."

Arrived onsite for previous diagnosis parts. Installed the inlet valve and the control board and ran calibration and diagnostic. The unit completed it with no issues. Customer started a load while I was there so she would feel comfortable running the washer. The washer is operating as design and no water leaks detected during service. W11614515 W11621183

Arrived on site to inspect dishwasher not washing properly and not draining. Upon further inspection I found that the drain pump was receiving proper voltage but struggling to drain. I replaced the drain pump and retested the unit. The unit is now operating as designed. Not water leaks observed during service. W10876537

Mod serial is incorrect. Multiple units ath this property are incorrect. Cancelling ticket and maintenance lead will contact office with corrected list.

Arrived on site to inspect refrigerator freezing in the FC section. Took base temperature ins FC and RC compartment. RC temp is 27 degrees FC temp is measured 1 degree. Upon further inspection I found the thermistor to measure slightly out of spec. I replaced the thermistor and control ui as a precaution. W11438736 W11666427

Arrived on site for summer flames being too high. Adjusted flames to recommended height. Unit now working as designed. Job complete.

"Arrived on site to test unit for food leaning towards back of unit causing spillage and unable to pull racks out. Found racks were not set properly. Adjusted and installed properly. Tested unit, unit now working as designed. Advised customer of different options and cook settings. Job complete."

"Arrived on site for dishwasher not turning on, was showing f9e1 before that. Reset and got control working. entered diagnostics. Found f9e1, f7e1, fae3, f8e2, fae2. Diagnostics does no get pass test 1. Removed drain hose and cleaned. Pushed and pass and confirmed water does fill but is not being pushed by wash motor. Water does drain, Removed door panel. Found vent has evidence of malfunctioning. Found large build up under filter caked on optical sensor. Ordering parts needed reset for ; ordrng 1 W11414073 (Vent) and 1 W11410464 (Optical sensor)"

Arrived on site to test unit for not cooling. Found compressor is seized. Needing compressor replaced. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11740253 (Compressor) and 1 WPW10143759 (UV access) and 1 W11506635 (Access port)

"Arrived on site for refrigerator not cooling. Unit in garage. Found 45-50 REF and 38f in FZR. Incomplete frost pattern. Compressor running hot. Pulling 0.8 amps. All fans working, unit has insufficient compressor or leak. Ordering sealed system parts. Suspect precooler leak. Office will call to schedule. 162.36 Auth code: 3N39JK; ordrng 1 W10507884 (Compressor) and 1 W11678305 (Precooler) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)"

Arrived on site for left side of door not closing all the way. Removed door. Disassembled and replaced both door hinges. Still not closing securing on left side. Attempted to remove from wall but it is stuck. Side panels too close and starting to move with movement of oven. Refer to builder to make unit accessible. It may be wedged so door cant close right or receivers may by needed. Marked as complete until unit is accessible.

Arrived on site to replace previously diagnosed parts. Found door seal is not the proper part needed. Ordering bearing seal. Scheduled for Friday 08/30. ; ordrng 1 W11035878 (Bearing seal)

Arrived on site to inspect unit for display only partially working. Upon closer inspection found unit display working customer stated unit made weird sound when heating so she called. Ran unit for minute intervals for total of 5 minutes unit isnt making any noises and is heating. Job complete. NO PARTS USED

"Arrived on site for defective hinges. Removed upper and lower hinge,installed new hinges,installed door panel to door tested door operation unit working as designed. Used w1170029l,w10828686"

"Arrived on site. Found a defective door,new door shipped is for left hinge assembly,ordering right side hinge door assembly. ; ordrng 1 W11684718 (Door)"

"Arrived on site to inspect unit for not starting cycle. Upon arrival found unit wasnt getting power. Found breaker tripped. Flipped breaker, tested unit, unit is running as intended. Checked amp draw on heating element unit is well within range. Informed customer of ongoing issue with GFCI breakers nuisance tripping. And can begin tripping more frequently. Advised customer to talk with builder about breaker issue if unit continues to trip breaker. Job complete. NO PARTS USED"

"Arrived on site to install previously ordered part. Replaced blower and having same issue. Contacted techline again. Spoke with Jeremy. After series of test at control and blower motor. Tech determined that resistance at humidity sensor is too high. Recommend replacing humidity sensor. Ordering humidity sensor, harness, and control.SR# 7739637995. Office to reschedule ; ordrng 1 W11391718 (Control) and 1 W10557536 (Sensor) and 1 W11383534 (Harness)"

Arrived onsite and replaced deli drawer and deli control kit. Ongoing concern with failure to dispense having to actuate multiple times to fill a glass. Ordering paddle and paddle switch and ui. W10815669; ordrng 1 W11577100 (User interface) and 1 W11109510 (Paddle) and 1 W11087492 (Paddle switch)

"Arrived on site to inspect microwave blower not working. Upon further inspection, I tested the vent fan blower and found it does not function in either selection. I removed the unit from the wall and removed the cover to gain access to the vent blower and found the motor was bad. I removed and replaced he blower motor assembly and retested. Unit is operating as designed. Once I had the unit back in its space on the wall, I retested and it continues to operate as designed. Job completed. No one available to sign for receipt. W11441128"

"Arrived on site to inspect refrigerator with ice build up on freezer back wall. Upon further inspection, I found a large amount of frost/ice built up on the freezer (FC) evap cover (photo). I was able to gain access to the evaporator by removing some of the ice from the cover. Once I gained access to the evaporator, I found a large amount of ice/frost on the evap. I placed the unit in diagnostics and tested the defrost thermistor and found it open. I tested the defrost element and it immediately began to heat and melt the ice/frost. Using my steamer, I removed the ice from the defrost thermistor and found it out of place and tested it. I found it out of kohms range showing its too warm inside which is why the unit continues to cool creating the ice formations. I removed and the thermistor and removed most of the remaining ice and reassembled. I left the unit unplugged to allow it to defrost and advised property maintenance to check unit and plug it in with 24 hours and had customer sign the waiver of damages when defrosting refrigerator. No water leaks observed during service, job completed. W10316760"

"Arrived on site to install previously diagnosed parts. Found root cause of failure was blown out springy suspension. Returned to shop to grab suspension rods. Found gearcase rusted / half fuses to the basket. Had to hammer gearcase excessively to get it removed. Replaced gearcase, suspension, lid, and cleaned off rusted surfaces. Removed debris from drain pump. Tested unit and verified proper spin action and all working as designed. Repair completed. Parts used - W11393685, W11259006, W11130359."

"Arrived on site to diagnose washer making noise when spinning. On arrival customer advised that the noise happens when the unit agitates. Tested unit and confirmed that when unit is reversing direction on agitation, you can hear a consistent clicking sound coming from the lower end. Sound goes with whiplash / clacking. Sound is consistent and happens with direct drive units often. I called tech line for recommendations for quieting the noise down. SR7739795714. Tech line wanted me to replace the slider. Slider was replaced and did not improve noise. Tech line said before deeming it an acceptable / normal noise, to also replace the gearcase, rotor and stator. Ordering all requested parts. Return visit set for 9/3. Parts used - W10734521. ; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)"

"Arrived on site to install mag, inverter and wave guide cover to resolve microwave error. Tested unit and verified proper operation with heat and no further issues. Parts used - W11578959, W11578579, W10915651."

Arrived on site for refrigerator not making ice. On arrival found bucket half full. Found not temp failures and ice maker had harvested soon as I had arrived and I found it fill as designed. Called techline Sr#7739792455 and reported finding. Was instructed by techline to bump fc temp to coldest setting and instructed customer to keep an eye on rc items to prevent any potential freezing. Per techline unit is working as designed and recommended no further repairs. Call complete

"Arrived on site for a walk in the game that is not spinning out close. Inspected unit and work area. The customer advised that the unit seems to not stop filling and that she is having to shut off the water at the wall in order to get the unit to stop filling with water. I ran it through diagnostics and found an F8 E3 (overflow condition) error code. I ran the unit through a diagnostic test and found that after the unit was supposed to stop filling, the cold water valve would not shut off, even when removing the connector from the cold water valve. I went ahead and replace the control and tested the unit. I still found the same issue. Ordering the inlet valve and rescheduled the customer to 8/30. W11627413. ; ordrng 1 W11513255 (Valve)"

"Arrived on site for range(double oven, left side) not heating properly. On arrival tested oven at 350 and found the following temps: 355, 308, 338, 312, 365, 330, 375, 333, 375. Found the average was 342.7 when set to 350. Found oven working as designed and instructed customer on how ocen temps fluctuate. Call complete"

"KFGC506JSS05 Arrived on site to replace precious ordered parts. Upon arrival, proceeded to replace W11568941 left door hinge and W11568813 right door hinge. Tested unit and still unit leaks on top left side. Ordering W11385801 glass door assy, W11194820 retainer glass, W11334152 frame glass, W11096294 left receiver and W11317948 right receiver. Office to reschedule; ordrng 1 W11385801 (Glass door assy) and 1 W11194820 (Retainer glass) and 1 W11334152 (Frame glass) and 1 W11096294 (Left receiver) and 1 W11317948 (Right recieved)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the convection, fan motor, blade, and nut and tested the unit. The unit began to work and operate as designed. Call complete. W11548755, W11548753, and W11582241."

"WTW8127LC0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10734521 slider, W10754448 clutch, W11449841 gearcase and W11195971 stator. Upon testing, clutch did not engage to allow unit to spin. Ordering W11260238 rotor and W10754448 clutch. No water leaks detected at this time. Customer agreed to reschedule Aug 30th. ; schdld next appmnt for 8/30 FRI !"

Arrived onsite for previous diagnosis parts from the previous tech. I installed the pump and it did not fix the issue. Tested the harness and there was no voltage to the harness. I gain access to the harness and found it pinched I installed a new harness and control board into the unit. Tested the unit and it was making a slab of ice when I left. The unit is operating as design and found 1 water leak at the inlet hose and fixed. W11542867 W11034363 W11126268

Arrived on site for washer with lid not shutting properly. On arrival confirmed failure and found the hinges in lid had failed and were causin lid to only shut halfway. Replaced lid w11513252 and tested. Found it shutting as designed. Call complete

"Arrived on site for a dryer that is leaking water into the dryer when the dryer is not in use. Inspected unit and work area. The customer advised they had to shut the water off at the wall in order to get the dryer to stop spraying water into the drum. They advised that when they shut it off, their son cranked on it too hard and broke the valve at the wall. I did confirm the customers complaint. I plugged the unit in and check the voltage going to the inlet valve. I found no voltage being supplied. I went ahead and replaced the inlet valve and tested the unit. I found the unit working, tumbling, and heating as designed. I was unable to test the steam function due to lack of water supply. Call complete.W11216837."

Arrived on site for refrigerator needing triton ui w11099702. On arrival istalled part the tested ice maker harvest and fill. Found it working as designed with no leaks and informed customer to give unit 48hrs to fill bin. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. Found the unit working and operating as designed. Call complete. W117010250.

"Arrived on site to inspect refrigerator ice maker not working,. Upon further inspection, I found the ice bin with a large block of ice inside and the ice maker tray not in position. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed at the end of service, job completed. W11700250"

"Arrived on site for a refrigerator not cooling and the lights not working. I found the deli drawer under the UI full of water causing the 12VDC circuit to short out and cause the issue. I found no signs of a defrost issue at this time. There was no water in the bottom of the RC or FC. I found the drip pan good and straight. I found the deli harness good and as soon as I disconnected the harness from the door the lights in the refrigerator came on. I power cycled the unit and all components started working as designed. The refrigerator was getting to temp. I found the ice door leaking and signs where water leaked down filling the drip tray in the door and this could have been the issue. The customer stated there were no cooling issues prior and this all happened at once. The ice door, deli door, and deli UI will all need to be replaced. I also showed the customer the condenser was fill of lint and it would need to be blown out. The customer stated he would clean the condenser. The customer is going to monitor temps and ice production until we return. Ordering W0815674 Door SS and W11122874 ice door. Office to RS.; ordrng 1 W10815674 (Door SS) and 1 W11122874 (Ice door)"

Arrived onsite for chest freezer not cooling. On inspection the unit was cooling the customer said it was it and miss if it was cooling or not. He said it happen after the few days of the 110?. I installed the new inverter on to the unit. Plugged unit in and it was cooling when I left. W11598145

Arrived onsite for range tripping the breaker. I replaced the old bake and broil elements with newer ones and ran a bake cycle with ground off to 500. Once temp was reached I re attached the ground and ran it for 500 again. I advised the customer to keep it running for 2 hours before turning off. Unit is operating as designed at time of service. Call complete. INSTALLED W11182108 ELEMENT BAKE AND W10856603 ELEMENT BROIL.