"Arrived on site for not operating and wheel on rack is broken. Upon arrival, inspected unit and found left side adjuster has failed. Also ran diagnostics and get error code F4-E3 wash motor not running. Test unit and confirm issue. Need to replace sump and motor and replace adjuster. Adjusters. Ordering sump and motor and returning with prescreened parts. Office to reschedule ; ordrng 1 W11665769 (Sump and motor)"

Arrived onsite for refrigerator not cooling well. Found the evaporator completely frosted up not moving air. Found the bimetal open and enclosed in frost. Had proper voltage going to it but it was open. Replaced bimetal and unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W11224591 MOTOR EVAP.

"Apartment 311. Arrived on site to inspect unit for not draining and drum being loose. Found wire to drain severed, reattached wire, found unit up level, leveled unit, ran diagnostic cycle unit ran without issue. Placed unit into customer mode, tested unit, unit ran as intended. No leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site to replace duct air due to layer of debris on face causing burning smell in unit. Replaced duct, tested unit, unit is running as intended. Job complete. USED W11677720"

"Arrived on site to inspect unit for display showing hour glass with do not unplug. Found control and ui failed. Replaced control, and ui, tested unit, unit is running as intended. Job complete. USED W11297728 W11261167"

Arrived onsite for refrigerator defrosting at random times. The Fc temperature was 19? and the Rc was 40?. The max temperature over the last 6 hours for the fc was 68? the rc was 73?. The temperature behind the refrigerator was 97? on the left side. Called the WP Tech Line talked to Nate and he want me to get eyes on the frost pattern. Called the WP tech line and they have suggested a new compressor on the refrigerator. Ordering a new compressor. No parts installed. Sr 7739813259 Customer said they were sitting watching tv and out of the blue the unit started to dispense ice on to the floor and they could not get to stop with out turning it off. It just started to do this. Return the UI and the control board. ; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Drier) and 2 2

Arrived onsite for refrigerator freezer defrosting. On inspection found that the average temp in a 6 hour window was 9? the fc was the RC was 42? the max temperature for the fc was 68? and the rc was 73? in a 6 hour window. Called reported it to WP and they suggested a new compressor. Ordering a compressor. No parts installed during service. Sr7739815466; ordrng 1 W11492297 (UI) and 1 W11248652 (Blower)

"Arrived onsite for washer making a noise on inspection found the agitator had a lot of play in it. I flipped the unit up and found oil on the bottom of the unit. Installed a new gear case, clutch and slider. Calibrated the washer and ran diagnostic cycle. The agitator has no play and the noise is gone. The washer is operating as design and no water leaks detected during service. W10754448 W11449841 W10734521"

Arrived onsite for dishwasher leaking underneath. Upon inspecting I ran a test cycle and saw no leak occurring. I found the insulation underneath sticking up into the tub potentially causing the leak as it could soak up water. Customer stated the insulation was soaked when the leak occurred. I corrected the insulation. Customer also states tub was very full of water. I found the RO system connected to a y fitting at the disposal. I explained to the customer this could cause a backfill to the dishwasher and that it had to be reconnected and moved. At this time the dishwasher is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

"MEDC465HW0 RG:Arrived on site for a dryer not heating . Further inspection found the heating element and the cutoff tml had failed . Looked at clients dryer vent and found large amount of lint had caused the issue. Cleaned out as much lint as I could,and recommended client to look for a professional duct cleaning services . Replaced part#s 279838 and w10900067 dryer is working as its designed good air flow after install still recommended client for duct cleaning services."

"WFES3030RS0 Arrived to inspect no power. I found the breaker had tripped in the first few seconds of attempted oven operation. I lifted the ground for element and control burn-in and after a complete preheat and additional time, the issue was resolved. Reconnecting the ground, the unit operated as designed through an additional preheat to 500. Operational test good."

"MVWB835DW5 RGArrived on site for a washer with no power. Ran a diagnostic found error codes E7E5 ,F2E1. Further inspection found gear case had failed and oil spilled all over bottom . Rotor failed causing slider to fail as well. Returning text will need to replace slider, gear case and rotor. All returning parts in case of need . No water leaks seen from water supply.; ordrng 1 W11393685 (Gear case) and 1 W10006482 (Rotor)"

Arrived onsite and found softener not operating because internal supply hose swapped causing softner function failure. Corrected internal hoses. All checks good.

Arrived onsite and found unit operating with slowed ice production. Advised customer on resetting refrigerator with power cycling. Ran test 57 and 45 and found normal ice maker operating. All checks good. No parts needed.

Arrived onsite for symtpoms of panel glitch f6e1. Removed panel and cleaned communication wire molex. Secured connection. All checks good. Unit is now operating as designed. Without an error code. No parts used.

Arrived onsite for door hinge spring seizing due to lack of lubricant. Lubricated doorspring. Unit is now operating as designed. All checks good. Advised customer on repair. All checks good. No parts used.

"Arrived on site to install previously ordered and diagnosed part. I installed basket W10528947 however when I installed the retainer clip for the hub, it snapped. I am ordering a new hub and retainer clip W11385424 (retainer) W10528947(hub) I am scheduling for Wednesday 9/4. No water leaks observed during service.; ordrng 1 W11385424 (Retainer) and 1 W10528947 (Hub)"

"Arrived on site to inspect microwave smoking and burning. Upon further inspection, I found that there is no wave guide cover allowing debris to enter wave guide. I found there to be evidence of overheating on the control board (photo) I ran a test for 1minute with a cup of water and immediately smelled a burning smell however did not observe any smoke. I disconnected the magnetron and retested for 1 min. I did not smell anything unusual during this test. At this point, because of the missing wave guide and burning while using running the unit with the high voltage components, I would conclude that the magnetron, diode and capacitor would need to be replaced as well as the wave guide cover. I would also replace the control as I observed what appears to be overheating on some of the components. (Photo)"

"Arrived on site to inspect dishwasher not cleaning or operating. Upon further inspection, I placed the units into diagnostics and observed F4E3 motor failure. I verified that the motor was receiving proper voltage. I replaced the sump and motor and tested the unit. The unit is operating as designed. No water leaks observed during service. W11665769"

Arrived onsite and found unit with a backflow vibration problem for restricted duct outlet. Installed dampner under the motor mount. Unit is now operating as designed. Advised customer to have the duct opened for optimization and back pressure relief. No parts used.

"Arrived on site to inspect ice maker no producing ice, upon further inspection, I ran an ice maker test and found that the ice maker motor has failed and will not rotate. I am ordering the ice maker W11696401. No water leaks observed during service. Office to schedule return visit. ; ordrng 1 W11696401 (Ice maker)"

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I took temperatures in the RC and FC and measured 3-FC and 34-RC. No signs of frost build up or defrost issues and fans are working fine. Ice production is solid. The unit is operating as designed and no issues found. No water leaks observed during service. No parts installed."

"Arrived on site to install previously diagnostic parts. Inspected unit and work area. I went to replace the shelves and the drawers, and found that the drawers did not include the rollers for the drawers. I installed the meat drawer with into the new shelf anyway, and found that without the rollers, The drawer was wobbly and hard to slide in and out. I called Whirlpool Techline and spoke to Travis SR# 7739627906. He had me send him several photos of the issue and advised that he would submit this unit for review. He advised that whirlpool be in contact with myself or the customer depending on the next steps. Call complete. W11243759 (2) and W11696630 (2)."

Arrived on site for a refrigerator that is making ice buddies having ice clump in the ice container. Inspected unit and work area. I checked the fill tube and found that it was not inserted into the fill cup causing water to leak down into the ice container when the icemaker would try to fill. I corrected the fill tube placement and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a refrigerator that is making abnormal noises periodically. Inspected unit and work area. The customer advised that the unit makes a gurgling noise, especially if they open up the refrigerator doors for any length of time. I could not replicate the sound with a customer advised that it comes from the refrigerator right in the center. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155."

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit had been having issues with drying clothes already but that now its worse and its taking them forever to dry a load of clothes. I checked the lint screen and found a blanket of lint on the lint screen, indicating a potential airflow issue. I checked behind the dryer and found the vent hose completely crunched due to the customer pushing me Appliance all the way back to the wall. I checked all heating components and found all within range. I test the unit on a time to dry heat cycle and found the unit tumbling and eating. I advised the customer her issue was with airflow, and that she will need to change her vent to a periscope style dryer vent if she needs to push it up against the wall. I showed her pictures of how that would look, but did advise that she will continue to have these issues with the current way that it is installed. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer stated that he can hear the icemaker try to cycle but he doesnt believe that any water is getting to the icemaker. I ran the unit into diagnostics and did find the icemaker motor turning but not dropping ice. When I went to go to the fill portion of the cycle, I found the valve buzzing, but no water entering into the icemaker. I gained access underneath The front toe plate and removed the icemaker filled tube from the water connector. I attempted to blow through the door and found a restriction inside the tube. I ran an icemaker fill test and found water coming out of the valve, indicating the issue was with the door. I am ordering the stainless freezer door and the office will need to get authorization for repairs as well as contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11577825 (Stainless FC Door)"

"Arrived on site for oven not heating properly. On arrival found no errors. Ran unit set to 350 and found the following reading 378, 349, 384, 349, 387, 347, 384, 347 averaging 365 degrees. Spoke to whirlpool techline Sr#7739814722 and reported findings and techline stated unit is working as designed and customer should not be using round thermostat to check temps. Also informed customer that per techline her air fryer will not Make preheated beep noise because its not considered a preheat cycle. Unit is working as designed. No parts needed call complete"

Arrived on sit to installed previously diagnosed seperator. On arrival reconfirmed issue and installed w11678832. Found unit working as designed. Call complete

"Arrived on site for refrigerator not cooling properly. 37f in refrigerator 20 in fzr. Incomplete frost pattern. Removed back panel and compressor is running hot. Oil coming out of precooler to cabinet connection. Will need new precooler, coupler, drier, and compressor. Office will call to schedule. ; ordrng 1 W11580057 (Compressor) and 1 W11678305 (Precooler) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

"Arrived on site for range tripping breaker on arrival found voltage at 243(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

Vacant house. Arrived on site for dishwasher showing error f9e1. Found water still in tub. Found plug was still in place on disposal side of drain. Knocked out plug. Diagnostics shows f9e1. Cleared and completed diagnostics. All components working. Call complete.

Arrived on site for oven not heating. No errors stored. Removed from wall found rd wire does not have any voltage. Removed back panel. Confirmed elements are good. Thermal fuse is good. Followed back and found broken wire in junction box. Retired RD wire. Now getting correct voltage. Verified operation. Call complete. No parts

Arrived on site for dishwasher not draining. Diagnostics shows f5e1. Test switch and it is working. All components pass test. Found disposal needs to be run. It was clogged at disposal and running disposal allowed unit to drain properly. Instructed customer. Call complete. No parts.

"Arrived on site. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good. W11686820,wpw10143759,w11506635"

"Arrived on site to test unit for clicking noise, tested unit found noise coming from damper, replaced damper and tested, unit is now running as designed, job complete installed WPW10594329"

"Arrived on site for range tripping breaker on arrival found voltage at 242(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

"Arrived on site to test unit for not heating. Upon arrival customer claimed unit is still in warranty, provided POP. Attached to SD and sent to claims thread. Tested unit, found thermal cutoff reading open. Replaced cutoff (W10900067) and tested, unit is now heating and is running as designed. Ran a vent test and found vent is restricted, very poor airflow. Advised customer to hire a reputable company and get the vents cleaned before using the unit. Job complete."

"Arrived on site for loud noise. Diagnosed loud noise from damper control,replaced damper control,powered unit on noise no longer present. W1113654,wpw10594330"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Wpw10143759,w11506635,w11574734"

"Arrived on site to test unit for the excessive shaking and noise. Found gear she has failed, suspension was shot. Recommend gearcase, cam, belt, actuator, suspension, wash plate and hub. Needing autho for parts replacement and office to reschedule. ; ordrng 1 W11217817 (Suspension) and 1 W11239857 (Belt) and 1 W10919191 (Wash plate) and 1 W10528947 (Hub)"

Arrived on site to test unit for motor not engaging. Found blower wheel was too tight to housing preventing from engaging properly. Adjusted blower wheel and unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for not venting properly. Found recirculating kit was not installed properly. Advised customer to contact company responsible for installation. Would need to reconfigure setup to allow for proper air flow. No parts replaced at this time. Job complete.

Arrived on site to test unit for little to no ice and no water dispensing. Removed water filter and water flow instantly is now working as designed. Advised customer to replace water filter. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to test unit for water not dispensing properly, tested unit found water not flowing past the reservoir, found temperature in RC set to 33, set temperature to recommended setting at 37, used steamer to thaw out reservoir but could not get water to flow, advised customer to allow 24 hours, if water does not start flowing then the reservoir, valve and filter housing replacement is recommended, at this time job complete no parts installed"

"Arrived on site to replace previously diagnosed reservoir, replaced and tested unit is now functioning as designed job complete installed W116113294"

"Arrived on site to test unit for not dispensing water properly, tested unit found water line kinked causing water to trickle at dispenser and ice maker, secured water line properly, customer was not convinced so he requested appointment for 9/05, if all functions remain working properly, he will call in and cancel, ; schdld next appmnt for 9/5 THU PM"

"Arrived on site to test unit for doors squeaking, tested unit found FC bottom hinge squeaking, removed door found hinge is not damaged but just needs grease, added grease and tested unit is now functioning as designed, job complete installed WP542638"

"Arrived on site to test unit for not washing dishes properly, customer stated that dishes are cloudy and sometimes still have food left on them , tested unit found multiple errors F10 E2 wax motor error, recommend replacing vent and dispenser, also customer is using a organic brand dishwasher detergent that may not cleaning dishes like other detergents, since customer does have a water softener advised customer to buy cascade liquid detergent and try out, ordering parts Rescheduled for 9/5; ordrng 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11646927 (Control)"

"Arrived on site to replace previously diagnosed gear case, slider, rotor and clutch, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W11449841, W10754448, W11260238, W10734521"

"Arrived on site for no ice in fresh food compartment. Checked temp in icemaker housing,temp reading 7? checked ice container compartment reading 9? ran diagnostics good air flow,ran optics test passed,E5 error,replaced icemaker power cycled unit ran harvest test passed ran fill test passed. W11658802"

"Arrived on site to follow up on dryer making some noise when in use. Customer showed me a video and the unit was squeaking when it had some towels in it. The noise sounded very much like an exterior movement squeak, and nothing internal. When I ran the unit with a load of wet towels I could hear the noise after a minute, and once I physicsly touched / shifted the unit the squeaking stopped. It's likely from moving the unit out / shifting the structure that caused this noise. There's no damage to cabinets, and noise went away once I moved the unit at all. Advised there's no mechanical repair we can make, cabinets / structure needs to settle and unit should be fine, but there is no fixing a squeak like that. Call completed."

"Arrived on site to inspect unit for noisy during spin and wash. Upon closer inspection found unit off balance leaning to right side also found sad pad ripped off from basket moving so drastically. Found debris lodged between motor cover and motor causing noise. Removed debris, tested unit, unit ran but jumped significantly. Found suspension failed. Ordering suspension. Rescheduled for 9/5; ordrng 1 W11396716 (Suspension)"

Arrived on site to diagnose washer with issue with agitator. On arrival customer showed me the agitator tower was disconnected from the wash plate. I checked the tower and found the bolt was not tightened from factory and had worked it's way out and the agitator fell off. I was able to reattach the tower and bolt with no issues. Verified agitator is tight and all working as designed. Repair completed. No parts needed.

"Arrived on site to diagnose washer that was not spinning out clothes, and sometimes leaving soap suds. Customer said delicates and some other cycles weren't spinning out. When I powered on the unit I found some cycles had the spin set to off. Advised this is a known software issue and the cycle settings need to be checked before hitting start to make sure spin is enabled. I checked mechanical parts and found nothing broken or out of spec. When I ran a clean washer cycle there was a good amount of suds, which could be causing some issues. Also advised unit needs some balance, and cycles too small may stop due to being unable to balance. Customer can run drain and spin on those cycles. No failures found. Unit working as designed."

"Arrived on site to diagnose dishwasher that was not running the motor. Tested unit and found motor silent, but getting voltage. Replaced sump and motor assembly and tested. Verified proper operation with no water leaks present. Parts used - W11613479."

"Arrived on site to diagnose washer that was not washing. Unit would fill, then drain. I tested the unit and found an incredibly slow fill that was timing out. I checked the supply and found good pressure, indicating a weak valve. Replaced the valve and ran a cycle. Verified unit working properly and did progress cycles. Parts used - W11513255"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the panel failed to respond. The builder pulled the unit out and we found the unit was not plugged in. Plugged the unit in and placed it in diagnostics and the unit is operating as designed with no error codes present. No water leaks observed during service, job completed. No parts installed."

"Arrived onsite for dryer making grinding/thumping noise. I confirmed a thumping noise is present. I replaced the rollers, idler pulley and belt using the kit provided to me. Tested the dryer and the noise is still present. Need to replace the drum as it seems to be out of round. Office to RS. ORDERING W10899578 DRUM ASSEMBLY. Installed 4392065 Norm Repair; ordrng 1 W10899578 (Drum assembly)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and air divider. While replacing the air divider, I found debris on the back cover blocking airflow to the compressor area and removed it. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. W11557001, W11466308"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump,assembly and tested. I found error codes F4E3-motor failure and F7E1-no heat stored. Cleared the codes and continued with testing and the unit is operating as designed with no error codes at the end of testing. No water leaks observed during service, job completed. W11613479"

Arrived onsite to replace previously diagnosed parts. I replaced the basket diagnosed by prior technicians job under the service pointer- W11684122 as well as the control that was diagnosed. I ran a calibration once everything was installed. The unit is now functioning as designed. No water leaks present at time of service. Call complete. INSTALLED W11172199 BASKET AND W11607637 CNTRL-ELEC.

"Arrived onsite for compressor overheat concerns and found unit freezer compartment 0f in the ice bin and between -5f and 4f various location readings upon initial open. Making temps, medium ice production. Customer concerned about slow ice production. .75 amp draw running compressor. Ordering ui and control and thermistor for possible short cycling and icemaker for intermittent production concerns, ruling out sealed system failure at this time due to making temps and running properly. Explained paint burn mark near condenser line joint to be from torch heat during manufacturing. ; ordrng 1 W11203289 (Ui) and 1 W11700250 (Icemaker) and 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)"

Arrived onsite to replace previously diagnosed part. I replaced the inlet thermistor that was previously diagnosed. The unit is now functioning as designed and cycles as designed. Call complete. INSTALLED WP8557403 THERMOSTAT FIXED.

"Arrived on site for range tripping breaker. On arrival replaced control w11594224 after verifying power supply was 246(L1-L2), 122(L1-n), 123(L2-n), 0(n-g). Instructed customer on best preheat8ng tips to prevent my breaker trip issue. Unit works as designed. Call complete"

MEDB855DC4 RG: Arrived on site for a dryer not heating . Upon inspection found the element had burned out and stopped heating replace element part#wp3387747 Tested dryer heats and cycles as expected No visible signs of water leaks from water supply.

ART318FFDB10 RG: Arrived on site for no cool fridge. During diagnostic tested temperature and they read 10 degrees in the fc and 42 in rc . Observed control turn on compressor then right away turn off compressor.Replaced part# w11660617 did further testing control turned on compressor and it stayed on this time . Product was as expected no water supply connected.

Arrived on site for unit not powering on. Upon arrival verified supply voltage and voltage is good. Disassembled and removed UI to inspect control and UI harness. verified voltage to control and to console and voltage is good. Console is not responding.Replaced console and tested. Unit is now functioning properly. Job complete. Used w11413566

Arrived on site for dented panel. Replaced panel and tested. Unit is functioning properly. Job complete. Used w11620706

Arrived on site for a washer dryer combo unit where the dryer will not start a cycle. Inspected unit. Insured unit was receiving proper voltage. Found that door switch tab had broken off. Replaced door switch. Tested and unit is now functioning properly. Job complete. Used wp3406108

Arrived on site and replaced oven sensor(WPW10181986) and control(W11583303). Tested unit to 350 with no issues. Unit is now working as designed. Job complete.

"Arrived on site to test unit for little/no ice. Found unit functioning as designed in diagnostics service tests 15, 19, 36, 45 and 57. No stored error codes. Documented findings with whirlpool and recommend UI replacement. Scheduled for 09/04. SR#7739802045; ordrng 1 W11636543 (UI)"

"Arrived on site for makes noise when operating and door falls loosely. Upon arrival found console is cracked. test unit and noise is coming from wash motor. Also found right door hinge has failed. Need to replace sump and motor, right door hinge, and console. Ordering sump and motor, console, and right hinge as well as 2 hour weigh; ordrng 1 2hourweigh (2 hour weigh) and 1 W11622490 (Console) and 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge) and 1 W11416362 (Wash motor)"

"Arrived on site to test unit for noise. Tested unit found no irregular noise. Unit is running as designed, no parts installed, job complete."

"Arrived on site to inspect unit for dent. Upon inspection found dent on the inside of the door near the hinge. Part I received was the outside of the door. Will need to order upper door liner assembly. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11617223 (Door liner assembly)"

"Arrived on site to install previously diagnosed parts. Replaced drum seals (W11189144) X2 and tested unit, unit is now running as designed, job complete."

"Arrived on site to test unit for leaking disposal. Tested unit found an immediate leak from the inside of the disposal. Gained access to the inside, found a hole in the plate causing that leak. Replaced disposal (84211602) and knocked out dishwasher plug, tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced FC door (W11561286) and tested functions. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"WOS51EC0HS20 Arrived to inspect locked controls. I found the control lock was on, but could not be deactivated and the software had an endless loop, showing power had been lost and then back to the Lock Screen. I removed and replaced the UI and tested. The issue was resolved and the unit operated as designed."

"WFW560CHW4 Arrived to inspect leak. I found the water in the off position and after turning back on, discovered the hot and cold were reversed. Performing several maximum fill tests with hot and cold on all valves and then manual spin, showed no leaks anywhere within the machine. Customer mode cycle test also had no leaks observable anywhere within or near the machine. I did see wash pods and observed a small load within the dryer and provided information to the maintenance staff about pods and the correlation with washer leaks, when using pods, especially with small loads. There were several coins within the door gasket area and I ensured the gasket had a complete seal around the door. Operational test good, no leaks observed during service. Safety drain strap was missing and added."

"Arrived on site to diagnose vent hood not running the blower. Tested unit and just heard motor humming, no movement. Removed blower and found the fan cage was broken in several pieces and wedged the cage from moving. Replaced the blower motor and retested. Verified unit working as designed. Repair completed. Parts used - W11035826."

Arrived on site to follow up on icemaker not producing ice. Examined icemaker and found a line of cubes wedged between the icemaker and the bail arm. Removed ice and icemaker cycled. I found some frost / ice on the icemaker that cubes were sticking on. Wiped this off and the next batch that harvested dropped properly. Unit working as designed. No parts used.

"Arrived on site for a refrigerator that is not getting below 2?F. Inspected unit and worked area. The customer had a temperature chart recorder and I found that the unit was full fluctuating between 20?F back down to -2?F. He advised that, the unit would get back down to zero, but that the average temperature should be at zero not at 5 to 10?F. I checked the evaporator, condenser, dryer, and compressor for any signs of die and found no leaks present. I spoke to SW, and was advised of the issue may be with a floating restriction. I checked the condenser and found the condenser was completely clogged full of lint and the back cover was not on the back of the refrigerator. I was advised to go ahead and vacuum out the charge and run the vacuum pump for 30 minutes and then to recharge the unit and see what happens. I ran a vacuum for 30 minutes. I found pressures hold I charged the unit up with 5.5 ounces of R134A refrigerant. I found the highest side start around 100 psi and gradually work its way up to 125 psi while the low side stayed at 0 psi. I found the unit cooling and operating as designed. Call complete. No parts were installed."

Arrived on site with new gasket. Replaced right side refrigerator gasket. Used heat gun to form into place. Verified operation. Call complete

"Arrived on site to inspect unit for vibrating and squealing noise. Found motor mount rubbing as well as heater mount causing vibration. Added sound pads underneath both mounts, tested unit, unit is running as intended and no longer making excessive noise. Job complete. USED 2 W11113654"

On arrival verified complaint of error codes. Found F3e2 f8e1. Ran diag and confirmed good flow from valves. Ran water level sensor check and it failed. Confirmed pressure hose is clear. Replaced main control board. Ran diag and water level test passed. Unit is now working correctly job complete installed control w11624938

Arrived onsite for washer not working properly. On inspection the agitator only spun 1 direction and the basket never spun. Flipped unit up and found a broken wire to the capacitor. I mended the wire and ordering a new wire harness for the unit. Tested the unit in diagnostic cycle and it all working now. No water leaks detected during service and no parts installed during service. ; ordrng 1 W11643701 (Lower harness)

Arrived on site to inspect washer not operating properly and acting erratically. Upon further inspection customer advised that the normal cycle would fail to spin correctly and would leave clothes soapy at end of cycle. I replaced the control and asked the customer to monitor the issue. No water leaks observed during service. W11627517

"On arrival verified complaint of oven tripping breaker. Ran upper and unit tripped. Builder was running lower and it tripped. Attempted to remove oven from wall but unable to get it to budge no matter what I did. Spoke to service. Ordering elements for bottom oven as well and recommend return replace all elements and perform cook off procedure. Ordering w11598122 broil and w11545804 bake. Unable to reach builder to reschedule or request unit be removed or assistance available on return, office to reschedule.; ordrng 1 w11598122 (Broil) and 1 w11545804 (Bake element)"

"WTW5057LW0 Arrived to inspect spin speed issue. Upon arrival, the machine was flashing F0E9. Service test mode had the F0E9 stored and I cleared for testing. I found the unit could be calibrated, but would not advance within customer mode and appeared to be going into another cycle from the one selected. I replaced the control and UI as a set and retested, finding no change in behavior. I was able to determine the unit was not sensing rotation as it should and I replaced the mode shifter, seeing no change. Deep inspection of the gear case revealed a fracture within the speed sensor ring, allowing the ring to expand at higher RPMs, causing the rare issues during testing. Replacement of the gear case, splutch and belt fully corrected the issue and the machine operated as designed within service and customer modes. No leaks observed during service."

WDT750SAKZ2 Arrived to install previously diagnosed and ordered part. I removed all parts from the failed tub and installed them onto the replacement. Testing showed there were no leaks and the unit operated as designed.

Arrived onsite for refrigerator to replace previously diagnosed parts. I replaced the left roller. Customer stated unit is still freezing in refrigerator. I cheked temps and found the refrigerator section at 28 when set to 40. The control in test 3 was showing unit was at 38 degrees. I changed the evaporator cover and tested. The temps are showing correct on THE UI now. Unit is operating as designed. Call complete. INSTALLED W11610999 COVER FRIG AND W11084045 ROLLER.

Arrived onsite for Washer going from start to done and door not locking. I found the door switch not engaging everything. I replaced the door latch and ran a test. The problem was still present. I inspected under the washer and found the actuator not engaging properly. I replaced the actuator and ran a test. The unit is now going through cycles and operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11670519 LATCH AND W11481722 ACTUATOR.

"Arrived onsite for washer making thumping noise. With a load of clothes in the washer it will violently bang. Tested unit only found a Error code F8E1 long fill. Unit filled correctly. Ran a quick wash cycle with a load of laundry and the tub and basket seem like they want to separate when spinning. Customer stated it's done this since he got it and has not gotten ant better. Found the shocks, springs, counterweight and rotor in good condition. Need to replace the tub and basket. Ordering W11460604 TUB. OFFICE TO RS.; ordrng 1 W11460604 (Tub)"

"On arrival verified complaint of noise. Unit hums when ice maker fills. Verified ice maker functions but valve hums, ordering water valve w11548535 and reschedule for 9/3. ; ordrng 1 W11548535 (Valve) and 1 W11548540 (Ice maker)"

Arrived onsite for dishwasher not washing correctly and standing water in the bottom. I found a F4E3 error code present leading to pump failure. I found good voltage to the motor but the pump wasn't running. I replaced the pump and motor and ran a test cycle. The unit is now operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11613479 PUMP AND MOTOR.

"Arrived on site to inspect unit for not getting gas. Upon closer inspection found valve failed. Replaced valve, tested unit, unit is now igniting all burners with no low flames. Job complete. USED W11449506"

"Arrived on site to replace previously diagnosed doors, tested unit found RC door is in perfect condition and FC door is scratched, replaced FC door and name plate, job complete, installed LW10642554, W11178521"

"Arrived on site to test unit for F8E4 error, tested unit found tub is leaking water into drip tray from tub joint behind left hinge, will need tub assembly to fix issue, ordering tub office to reschedule no parts installed ; ordrng 1 W11409865 (Tub)"

"Arrived on site to replace previously diagnosed pump harness and water dispenser, replaced harness, water dispenser, sanded all hard calcium off from evaporator plate, noticed thermistor wire pinched replaced thermistor as precautionary and tested, unit is now running as designed no leaks detected job complete installed WPW10511923, W10863947, W11126268"