Service History 322

Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
COOKTOP KITCHENAID KFGS366VSS03 "Arrived onsite for cooktop sparking constantly in middle and left burner. Ordering new module switch harness, and igniters just in case. Office to reschedule. TO requested. Customer has extended warranty took photo with SD.; ordrng 2 WPW10398577 (Igniters)s and 1 WPW10475150 (Spark module)"
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to test unit for staying at set time and not shutting off. Found black and white connection on timer not connected at all. Secured connection, tested unit for 10 mins and timer slowly working its way to off as designed. Venting good. Unit heating as designed. Job complete"
Near Austin, TX 78729
David Z
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived on site to install control to resolve fan always blowing in refrigerator. Unit was in maintenance storage garage. Replaced control. Unable to test unit until its moved and has time to set and cool. Advised maintenance on the design of the unit and how there is no diffuser or damper to stop flow. All should be working as designed, maintenance will follow up if issue persists. Call complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for UNINSTALLED AND RE-INSTALLED THE WATER FILTER, Makes a rattling/clanking noise after disp WATER. Customer showed me how the noise was made by dispensing water. I raised the legs to pull the fridge out and inspect the water valve to check for too much pressure. Pressure was good but the water line was shaking across the tile when the water dispensed helping us determine what the noise was. Used foil tape to secure the water line against the back panel of the fridge and noise is gone. No leaks detected. Lowered legs back down. Job completed."
Near Austin, TX 78747
Leonardo
Job Details: 03/06/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for panel coming apart. Test unit and found panel coming off on right side. Secured new panel test unit and unit test good job complete
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/06/2021
WASHER LG WM3470HVA "Arrived onsite for washer still dripping from front. Upon arrival took unit top off. Tested unit, found rear clamp loosening and front clamp as well as bellow beginning to be misshaped
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for no water or ice. Diagnosed frozen auger motor,defrosted auger motor tested ice dispenser working,no water exiting tank,removed filter tested water passed,reinstalled filter water working
Near Austin, TX 78717
Justin
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL MDB9979SKZ0 Arrived on site to replace previously diagnosed parts. Upon opening part I found part broken. Having to reorder part and need office to reschedule. ; ordrng 1 W11497943 (Drain Pump)
Near Dale, TX 78616
Noah D
Job Details: 03/06/2021
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for grinding noises, upon inspection found a hot wheel toy caught in motor which melted and destroyed cover, cleaned plastic and tested with minimal noise.
Near Austin, TX 78739
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking and freezer drawer issues. Tested dispenser adjusted loop in dispenser housing tested water dispenser no leaks. Found bracket to secured bin in freezer section,removed door and bins adjusted bracket reinstalled bins and doors checked door and bin operations good."
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW9150WW02 "Arrived onsite for unit bellow damaged and wire out, upon arrival found unit bellow damaged and unit clamp damaged, unit is stacked unit and will require a two man
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/06/2021
WASHER GE WCVH6800J1WW "Arrived on site for washer leaking water. Inspected unit and work area.traced water leak that is coming from dispenser, found traces of soap. Tested operation and inspected for water leak. Found door bellow and dispenser tube will need replaced. Removed bellow and tubing, installed new. Tested operation, all tested good. No water leaks detected."
Near Austin, TX 78748
Robert
Job Details: 03/06/2021
WASHER ELECTROLUX EFLS617SIW0 Arrived on job for complaints of leaks. Found the valve is leaking from cold water side. Replaced valve and test. No leaks detected at time of service
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator ice developing at bottom of ice box. Inspected unit and work area. Found ice maker overfilling. Verified that failure did not occur until ice maker was replaced. Removed ice maker to check installation. Found correct and water to top of ice maker. Verified correct ice maker was installed. Found failure is with controls. Removed main control and UI, installed new. Tested cooling operation. All tested good, no water leaks detected."
Near Austin, TX 78735
Kevin
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW6600SB1 "Arrived on site and inspected washer and found customer is experiencing LD going on display. Cleaned washer forward and inspected drainpump I found a garment clogging water flow. Took one picture
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected dishwasher drying issues.Found after a recent power surge the unit wasnt completing cycles.I ran diagnostics to reset the control so the heater would activate.After diagnostics unit now functioning as designed.Advised customer to purge the hot water before starting a cycle and also to use rinse aide to improve the drying process.Customers father was present at the service call.Job complete
Near Austin, TX 78753
Matthew
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for washer not going past sensing fill. Upon inspection found error code for long fill. Tested unit and found valve partially open allowing very little water to enter the unit. Will need valve replaced. Office to reschedule. ; ordrng 1 W11210459 (valve)
Near Austin, TX 78745
Leonardo
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM354ESS2 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
Near Kyle, TX 78640
Brandon
Job Details: 03/06/2021
MICROWAVE GE JVM1850BD002 "Arrived on site for customer complaint of unit staying on when door is open, and door being broken at handle. Ordering door assembly and switches. ; ordrng 1 WB55X10408 (Door assembly) and 1 Cnote (Auth)"
Near Lakeway, TX 78734
Robert
Job Details: 03/06/2021
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on job for complaints of no power.
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/06/2021
WASHER LG WT5170HW Arrived on site for washer not going into spin mode. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found when unit went into spin mode tub was out of balance. Found minor drops of water leaking from seal. Found wash basket out of round that caused drive assembly to fail. Will need to replace drive assembly with wash basket.
Near Austin, TX 78748
Leonardo
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to replace led board. Replaced led board test unit and unit test good job complete.
Near Austin, TX 78744
Jacob
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not powering on. Tested unit. Found that unit will not power on. Replaced fuse. Upon further inspection. Found that the unit was not getting correct voltage of 240v. Let customer know that an electrician will have to look at the plug. Took pic of volt meter and took pic of POP for warranty. No issues at this time. Job complete
Near Austin, TX 78730
Kevin
Job Details: 03/06/2021
DRYER WHIRLPOOL LGN2000KQ1 "Arrived on site and inspected dryer and found it is unplugged, after reconnecting to power dryer will now run properly. Sent two short videos to KB/AHS of it running.
Near Austin, TX 78724
Matthew
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite to replace previously diagnosed parts. Replaced door. Tested unit and unit is functioning properly. Job complete
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
COOKTOP WHIRLPOOL KCED600GBL01 Arrived on site to install previously diagnosed parts. ; ordrng 4 W10853046 (Knob Bezels)s
Near Waco, TX 76705
Jonathan M
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for a dishwasher that’s not washing dishes well. Inspected unit and work area. Customer advised that during the freeze, they were didn’t have water coming to the unit but that after the freeze, the unit ran once or twice and completely died. Inspected unit and placed in in-service diagnostics. Found an F6 E1 (no/low water supply error code. I ran the unit through an auto test and found the unit feelings but not recirculating. Replaced the pump and motor and tested the unit. Unit is noW working as designed. Call complete."
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for refrigerator making a humming sound. Upon arrival customer said unit stopped working and shut itself off and PO error continued to flash and would not start up. Customer then turned it off at breaker Wednesday the 4th in the afternoon. Upon further inspection I found ice in the bottom evap area. I turned the unit back on at the breaker and could hear the evap fan start right up. I put unit into diagnostics mode and found both FC and RC passed. I found the baffle and evap fan working. I found condenser fan turning on and bi-metal closed even though it was not cold. I then ran a short defrost and did not hear any sizzle like the heater turned on. I gained access to the evap and found ice build up in top left corner by cap tube. While checking harness and fan motor the power to unit shut off and everything stopped, with the exception of the UI. I cycled power at breaker again and unit turned back on. I then put my leads into heater
Near Austin, TX 78731
Kevin
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged on range, after replacing control panel range is correct, job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display/UI issues. Upon further inspection, I found the unit console display with an hourglass symbol on it. Cycled power and no change. Removed and replaced the console and retested and unit is operating as designed. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR FRIGIDAIRE FRS6LR5ES6 "Arrived on site for cooling complaint. Unit running bottom section cold fan motor not running,good voltage to fan diagnosed a defective fan motor,replaced fan motor powered unit on fan powered on
Near Austin, TX 78759
Scott
Job Details: 03/06/2021
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site ,replaced both upper racks . No water leaks detected at time of service. Job complete"
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Arrived on site and inspected water shooting from filter head when customer changed filbert.Confirmed the complaint and found the reservoir filter head was defective caused by the PSI coming from the wall of 120PSI.Removed and replaced it and advised the customer to get pressure regulator or a plumber to correct the PSI issues.Survey via text message Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/06/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed UI console failed, ordering console.
Near Austin, TX 78735
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no ice and freezer not freezing correctly. Diagnosed failed thermal fuses in harness assembly unit not defrosted,defrosted evaporator replaced harness assembly.
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/06/2021
WASHER LG WM3470HVA "Arrived on site for washer leaking when off and has to turn cold water off to stop leaking. Inspected unit and work area. Turned cold water on to verify failure. Performed diagnostics mode and tested all components. Found all working. Found cold water solenoid failed on inlet valve. .; ordrng 1 5220FR2075L (INLET VALVE)"
Near Austin, TX 78746
Kevin
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KSSS48QTX02 "Arrived on site and replaced inverter diagnosed on previous visit. Customer is also experiencing icemaker not working and ice motor not dispensing.
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Found both friction pads had broken off of dishwasher. Installed new friction pads and Estes door operation. All tested good, no water leaks detected during service."
Near Austin, TX 78723
Matthew
Job Details: 03/06/2021
DRYER MAYTAG MDE5500AYW "Arrived onsite for dryer not tumbling. Upon inspection found busted belt. Replaced belt, tested unit and unit is functioning properly. Job complete"
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to replace valve per previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit works good. Found drain was clogged and water was pouring out. Advised customer have drain cleared. No leaks from unit. Job complete."
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
FREEZER WHIRLPOOL WRF535SMHB01 Arrived onsite for unit not sealing correctly. Upon arrival found unit not level. Lever unit and tested. Unit is now sealing and operating as designed. Job Completed.
Near Austin, TX 78757
Scott
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for noisy dishwasher . Ran diagnostics F8-e2 , FA-e2 , f8e4. Noise would occur during wash cycle ., When fan was unplugged noise would go away . Ordering vent and control. No water leaks detected at time of service. Call to set return; ordrng 1 W11038720 (VENT ) and 1 W11348063 (CONTROL)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Thawed fill Uber and cycled ice maker. All tested good, no water leaks detected."
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Found spring in shaft to extending,adjusted shaft,spring and coupling tested ice dispenser unit working as designed."
Near Austin, TX 78746
Kevin
Job Details: 03/06/2021
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site and inspected oven and found broil Element has failed, bake element is still working. ; ordrng 1 WP9760774 (Broil element)"
Near Luling, TX 78648
Noah D
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to inspect washer for not starting and always running, upon inspection found the drain running constantly, will need new control to fix pressure triac. Office to reschedule ; ordrng 1 W11320238 (CONTROL )"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Arrived on site to inspect fridge for uneven door, upon inspection found the door leaning to left, fixed the caster and checked for issues, doors are even. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 03/06/2021
DRYER WHIRLPOOL WED9400SW0 "Arrived on site to. Inspect dryer for a screeching sound, upon inspection found the dryer had begun to scratch on pulley and wheel, replaced both pulley and wheel, no issues or sounds found. Complete"
Near Austin, TX 78750
David Z
Job Details: 03/06/2021
RANGE KITCHENAID KSGB900ESS4 "Arrived on site to diagnose range that had potentially bent knobs and valves. On arrival had customer show me what they thought was the present issue. On close inspection the knobs dont sit perfectLy symmetrical and level with each other, and a couple bezels were off center. Removed front panel and made minor tweaks to valves to try and straighten. Compared manifold and valves with new, and found the orientation and angles were the same. Moved and centered valves as best as I can, but there is no other adjustment to be made, this is as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 03/06/2021
DRYER SAMSUNG DV40J3000EW/A2 "Arrived onsite for unit making noise during operation. Tested unit. Heard noise. Upon further inspection, found that the idler roller was worn down and the belt was starting to rip. Replaced both parts. Tested unit. Unit tested good.
Near Austin, TX 78738
Robert
Job Details: 03/06/2021
OVEN WHIRLPOOL KODE300ESS05 Arrived on job for complaints of door broken. Confirmed outer part of door broken. Will need to replace outer door; ordrng 1 W11354870 (DOOR ASSEMBLY )
Near Austin, TX 78727
David Z
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site to diagnose refrigerator that has the settings changing on their own. Watched control change the setting number constantly. Replaced control and programmed to match model. All is now working as designed and control is staying on setting.
Near Austin, TX 78745
Leonardo
Job Details: 03/06/2021
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for Bazel falling and trim discolored. Ordering new bazel knobs and trim vent office to reschedule. ; ordrng 1 W10814133 (Bezel knob) and 1 W11025120 (Trim vent)
Near Austin, TX 78721
Matthew
Job Details: 03/06/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite to replace previously diagnosed parts. Replaced main control. Calibrated unit and ran test cycle. Unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78759
David Z
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for report of dryer not drying clothes. Ran unit and verified heat coming from the inside. Checked for proper ventilation and found good flow and suction. Can not find any faults at this time. Customer had said the unit left clothes wet when used right after the bad storm, so power just likely ended up being low or only on 1 Leg. Call complete"
Near Austin, TX 78704
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW6700TW1 Arrived onsite for unit leaking water inside the tub. Customer had water turned on and saw water leaking inside the tub. Went ahead and turned water back off from the wall. Noticed that the water was still dripping into the tub. Let customer know to have water valve from the wall checked with a plumber to be sure the shut offs from the wall are closing correctly beforehand returning for service. ; ordrng 1 W10364988 (valve)
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site to inspect ice machine noises. Upon further inspection, I found the tub full of ice and spilling out the door. I tested the in thermistor and it was within range. I placed the unit in diagnostics and tested and found the recirculating pump sensor ailed and the reservoir drain pump failed.I am ordering the drain pump, recirculating pump and CNOTE-LSO PER CUSTOMER REQUEST & TRAINING and office to schedule return service when the parts arrive. No water leaks observed during service."
Near Austin, TX 78717
Justin
Job Details: 03/06/2021
WINE COOLER WHIRLPOOL WUW35X15DS02 Arrived on site for wine cooler with a broken hinge. Upon further inspection I found the upper right hinge cracked and not allowing door to stay upright. Ordering upper right hinge and will need office to reschedule.; ordrng 1 W10782193 (Top Right Hinge)
Near Salado, TX 76571
Cliff
Job Details: 03/06/2021
DISHWASHER KENMORE 587.152639 Arrived on site to diagnosed a dishwasher that is not opening and closing properly. Found hinges out of position. Reset hinges and all is now working properly at this time and no leaks were found at time of service.
Near Hutto, TX 78634
Chase
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site. Checked refrigerator for not dispensing ice. Found motor receiving voltage but arm turn not rotating. Removed all ice and inspected the ice container and coupling. Removed the auger shift and spring. Found auger motor seized. Freed auger and refit spring and shift so the coupler could engage properly. Tested unit and all ice dispensing functions returned to normal. Job complete
Near Austin, TX 78731
Kevin
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found drawer in freezer will not move more than 5 inches and front is broken off. Also found freezer door handle is loose. Customer also has experience were the interior lights were not on but currently they are working properly. Will need to be Bring back both rails, left freezer bin with customer.; ordrng 1 W11131390 (Bracket) and 1 W11161915 (Bracket)"
Near Andice, TX 78628
David S
Job Details: 03/06/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for door handle on range falling off. I inspected the unit and work area. I found the handle treads stripped. I replaced the handle and used blue loktite on the bolt threads. I reassembled the door and had the customer inspect it on the range. Job complete.
Near Austin, TX 78749
Robert
Job Details: 03/06/2021
WASHER GE GCWN2800D2WW Arrived on job for complaints of Leaks and noise. Unable to duplicate error.
Near Austin, TX 78703
Matthew
Job Details: 03/06/2021
DISHWASHER GE GLD4960P00SS "Arrived onsite for dishwasher not closing properly. Upon inspection found mounting screws had come loose and were blocking the door from closing. Tightened screws, and tested door. Unit is functioning properly. Job complete"
Near Austin, TX 78744
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4955HW2 Arrived onsite for unit leaking. Tested unit. Saw that tub had a crack in it causing the unit to leak. Ordered part. Office to reschedule ; ordrng 1 W10371566 (tub)
Near Austin, TX 78735
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS "Arrived on site for door issues and ice bin. Ice bin not fully latching to door,cleared obstruction on glides added grease to slides tested ice bin latch operation good. Found mullion divider not fully entering housing adjusted mullion divider to door tested door operation good."
Near Austin, TX 78744
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site for not dispensing found frozen water line,defrosted water line tested water dispenser unit working as designed"
Near Austin, TX 78732
Robert
Job Details: 03/06/2021
FREEZER KITCHENAID KBSD608ESS01 Arrived on job for complaints of lights not working properly. Found lights working at time of service.
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washing machine getting stuck in wash cycle and not filling all of the way. I put unit into diagnostics mode and found stored error codes F8E1 for long fill. The customer stated that the unit would intermittently stop in wash. I tested this and found it getting stuck on sensing. She also stated that she felt the deep fill was not filling enough. Upon further inspection I found cold water valve turned off at wall and was causing long fill. Customer stated she may have left it off during snow storm. She also stated she often turns it off after use and it was very possible she just forgot to turn it on before running it again. I had the customer show me the water level when using deep fill and let the customer know that water level was normal with deep fill. I advised her it only adds an extra inch or two of water as per user care guide. Customer also stated she has to intermittently start the load again, I found it was due to off balance l
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4816FW1 "Arrived onsite for unit not spinning. Upon arrival found unit gear case and motor both to be good, found unit stopper and basket damaged
Near Killeen, TX 76549
Tyler
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH1163XVQ1 Arrived on site for microwave not heating properly. Upon arrival I ran diagnostics but cannot find any air codes indicating any hardware or software failures capitalize then started testing the door switches and found one was slowly shorting out due to a burn mark on the switch I also found that the magnetron diode capacitor had all stopped working as well I ended up replacing all four parts and was able to reassemble the unit then verified with the customer using a cup of water to show them that was heating as designed after the repair was completed. Call complete
Near Austin, TX 78726
David Z
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to diagnose dishwasher that had issues with broken upper rack. Examined rack and found adjuster wheel on the left side was cracked off and broken. Replaced left side adjusted and retested. Unit is now working as designed. CAll complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that there is water in the drain cup at the filter and sometimes there will be water standing in the tub. I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed but there was more water in the filter area than normal. I am ordering the drain pump and office to schedule return service due to the availability of the part and will return with all prescreened parts. No water leaks observed during service. Will replace the valve and drain pump upon return service.; ordrng 1 W10876537 (Drain pump)"
Near Lakeway, TX 78738
Brandon
Job Details: 03/06/2021
WINE COOLER KITCHENAID KUWA244PBS0 "Arrived on site for customer complaint of unit not cooling, found failed thermostat, I replaced thermostat, unit tested good.
Near Austin, TX 78728
David Z
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to install previously diagnosed door to resolve cracked MW door. Replaced door with new and verified proper fitment. All is working as designed. Call complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to test unit for not draining. Verified drain pump was receiving proper voltage. Drain pump was “run without”. Needing drain pump to fix issue. Office to reschedule.; saved tckt
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/06/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed thermal fuse and installed new. Power unit at circuit breaker. Set clock and tested on bake mode. All tested good.
Near Austin, TX 78745
Robert
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on job for complaints of shaking. Found suspension support not holding. Replaced suspension and test. After replacement test operation and calibration program run.
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer not starting.Confirmed the complaint and found the console is defective and needs to be replaced.Order console, office to reschedule the repair due to parts availability Unit wouldnt allow me to access diagnostics cycle.I suspect due to the stuck button on the console.Customer is aware of the PSP console W11112662Needs more work; ordrng 1 W11112662 (CONSOLE)"
Near Manchaca, TX 78652
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived on site for filter issues. Found broken lever in housing replaced defective water filter housing checked water connections no leaks.
Near Austin, TX 78738
Robert
Job Details: 03/06/2021
OVEN WHIRLPOOL JJW3830DS02 Arrived on job to replace console. After replacement test operation.
Near Austin, TX 78748
Leonardo
Job Details: 03/06/2021
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for broiler not igniting and convection fan making loud noise. Test unit and found bad igniter for broiler and found bad convection fan. Ordering new parts office to reschedule ; ordrng 1 WPW10333842 (Igniter broil)
Near Waco, TX 76712
Jonathan M
Job Details: 03/06/2021
WASHER MAYTAG MVW7230HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace drain pump in control and tested unit. Unit is not working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Customer advised that the unit stopped cooling in both sections and they cycled the power to see if it would reset and it failed. I tested ohms to the compressor and found it in range. Tested voltage from the Orion board and office the compressor not getting voltage from the board. . I am ordering the Orion board and CNOTE-LSO OER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 W11336586 (Orion board)"
Near Waco, TX 76710
Jonathan M
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for a dryer that had no power. Inspected unit and work area. Tested voltage going to the unit and found 17 V going from L1 to neutral, 122V going from L2 to neutral, and 97 V going from L1 to L2. Tested voltage at the wall to confirm that the unit still had an ongoing issue. Advise customer that they had an electrical issue that needed to be fixed. Call complete."
Near Temple, TX 76502
Cliff
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is shaking during spin. Found no failures to machine at this time. Advised homeowner on best loading procedures and cycles to use for best results.
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site to test unit for ice build up underneath ice bin. Found RC temp was 58 upon arrival. Found evap cover frosted over completely. Removed frost and found RC evap thermistor was not installed correctly. Relocated thermistor, to proper area, installed drip pan shims and foil taped around evap cover housing area. Tested unit. Unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for dishwasher not draining or heating . Cleared tub of water ,found object stuck in drain pump motor . Removed and ran diagnostic cycle . Got no drain and heater erro codes . Unit passed test wash , drained and heater is coming on . No water leaks detected at time of service. Job complete."
Near Austin, TX 78745
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for no,ice. Removed housing found an obstruction in fill tube and fill cup,removed obstruction reinstalled icemaker housing tested water entering icemaker good."
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/06/2021
MICROWAVE GE JVM1540SP1SS "Arrived on site for otr microwave not blowing 20 amp fuse and needing previously diagnosed high voltage parts. After installing the hv diode/capacitor/and magnetron I retested the unit but found unit was blowing fuses still. Spoke with SW and eventually found that the unit keeps popping the 20 AMP fuse even though all door switches are making and breaking needed connections at proper times when door was shut as designed, then I isolated the control board but fuse did not blow, then isolated CN202 harness connections, cooktop lamp and TT motor, but fuse did not blow, called for heat and HV and the unit started drawing 52 AMPS fuse blew. Will need HV transformer and over range lamp socket(lamp socket we found was shorting out as well but build was still intact , we will need to contact AHS for further autho and rescheduling. ; ordrng 3 Wb27x25389 (Fuses)s and 1 Wb36x10003 (Bulb(in case bulb shorts with new socket)) and 1 Wb08x10016 (Socket) and 1 Wb20x10043 (Tr
Near Kempner, TX 76539
Al
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site and inspected washer door locked.Confirmed the complaint and put the unit into diagnostics and found F8E1 no water detected.I was able to test the unit and unit tested as designed without any more issues.Customer advised the issues happened when she started a load but failed to completely select the wash cycles.Job complete
Near Salado, TX 76571
Cliff
Job Details: 03/06/2021
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing ice. Found filter not fully installed preventing waterflow. Reset filter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Temple, TX 76502
Tyler
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer needing previously diagnosed main control, lower harness,clutch, etc upon arriving and being able to disassemble machine I was able to install the needed parts and then reassembled and tested that the unit is fully functioning as designed with no leaks before during or after repair I also verified with the customer every setting and showing them that it was filling agitating and draining and spinning. Call complete"
Near Kempner, TX 76539
Al
Job Details: 03/06/2021
COOKTOP KENMORE 911.424219 "Arrived on site and inspected cooktop front right burner issues.Confirmed the complaint and found the screw holding the receptacle was very loose causing the intermittent issues.I tightened the screw and tested the unit in front of the customer and unit now works properly to customers satisfaction.
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/06/2021
DRYER FRIGIDAIRE GLER331AS2 Arrived on site for dryer making loud noise after previous repair. Upon rival I was able to verify that after five minutes runtime the dryer would start making a lot of noise in the shower after disassembling the unit I was able to isolate the motor and allow it to run and operate without any other functionality in the dryer at this point
Near Killeen, TX 76549
Al
Job Details: 03/06/2021
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected right front infinite switch was defective.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied Job complete"
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for unit fan not facing the right way. Upon arrival pulled unit down flipped fan. Put unit back into place and tested. Unit is now operating as designed. Job Completed.
Near Temple, TX 76502
Kayman
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW9750WW01 Arrived onsite for previous diagnosis. I installed all 4 shocks. I tested the unit and it is running smoothly in diagnostics. I advised that the pedestal needs to be replaced I suggested taking the unit off the pedestal and setting it on the ground to prevent wobbling. No leaks detected during service. Job complete.
Near Killeen, TX 76549
Al
Job Details: 03/06/2021
DRYER WHIRLPOOL WED5100HW0 Arrived on site and inspected dryer not drying.Ran diagnostics and found the unit needs front electrodes and control.Ordering both and office to reschedule for return services due to part availability.Needs more work.; ordrng 1 WP3387223 (ELECTRODE) and 1 W11413569 (CONTROL)