WEG745H0LZ4 Arrived to install previously diagnosed and ordered part. I removed the damaged overlay and installed the replacement. The unit operated as designed and no gas leaks were detected during service.

"Arrived on site to install previously diagnosed part per one stop program. Replaced RC door (LW11258450) and nameplate (W11223753), all gaskets are sealing properly. Unit is now functioning as designed, job complete."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. I ran the unit through diagnostics and found an F7 E1 (heater disabled) error code. I ran the unit through an auto test and found the unit work and operate as designed with the heat or taking on the end of the cycle. I tested the unit twice more and found the heater working every single time. I spoke to JC and was advised that that error code couldve been caused by multiple things excluding the heating circuit, including not running hot water to the same prior to the dishwasher cycle or standing water being inside of the dishwasher for an extended period of time. I did notice that the drain hose was going downhill from the garbage, disposal and dishwasher potentially causing backflow. I was advised that because the heater kicked on every single time, there would be no issue with the unit. The unit is working and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of noise. Found rotor bolt was removed from unit. Found it is still good and has loctite. Replaced bolt and unit now working correctly. No leaks detected during service and gearcase in good condition. Job complete no parts installed.

Arrived on site to test unit for gas leaking. Test unit and found broken valve. Relaxed valve test unit no leaks present at this time job complete. W10861656

Customer is rescheduling due to dentist appointment. Also inspected slider and found plastic molding is questionable. Ordering new one just in case. Rescheduled for 6/5; ordrng 1 W10734521 (Slider)

Arrived onsite for a refrigerator still freezing product. I found the temp on the shelf thats freezing product at 32 degrees with all fans and compressor off. I replaced the ice container again and the chute seal since I could still feel cold air migrating from the back side of the container between the ice box and chassis. I replaced the dampener and seal and used permagum in the corners to prevent leaks and movement. I installed a different RC thermistor and replaced the UI control. I tested the refrigerator and could no longer feel air movement by the ice container. The customer will monitor the temps and let us know. Call complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and is unresponsive to diagnostics test, replaced ice maker and tested, ice maker is now cycling and filled with water, advise customer to allow 24-48 hours for ice production to resume at this time unit is running as designed, no leaks detected job complete installed part W11557001"

"Arrived on site to install previously ordered parts. Replaced drum W10508188, bulk head W11299300, both shafts WPW10359272, and repair kit 4392067. Test unit and is operating as designed. Job complete"

"Arrived on site for not washing. Upon arrival,ran diagnostics and there are no saved error codes. Ran a normal cycle and unit operates correctly. I believe someone may have selected delay start. Unit is operating as designed. No leaks present. Job complete"

Arrived on site to diagnose washer that was leaking. On arrival customer advised me that the unit itself was no longer powering on after it had leaked. I found good voltage and polarity at the control. Need to order new control/console to be able to run unit and further chase leak. Office to schedule when parts arrive. ; ordrng 1 W11325580 (Console) and 1 W11549931 (Control) and 1 W11392677 (Drain Hose) and 1 W11549455 (Rear drain half)

"KRFC704FPS06 Arrived to inspect previously repaired sealed system. RC was 40 and the FC was -2, the compressor was running at the time of arrival. I found below the unit to be in the low 100s and due to this machine being side and rear vented, found that unusual. I pulled the unit from the cabinetry and found that after just a few minutes, the excessive heat reduced by nearly 20 degrees. Inspection revealed the air divider was missing and the short lower was installed in the wrong position. The unit fits into the cabinetry tightly and due to the divider missing, the heated air behind the unit was just circulating, creating excessive heat and wear on the system and I find it the likely cause of the initial compressor/inverter failure. Office to order parts and contact the customer to arrange return service. No leaks observed during service. Tech GCO. ; ordrng 1 W11466308 (Divider, Upper) and 1 GCO (GCO) and 1 W10878920 (Divider, Lower) and 1 W11449545 (Divider, Short)"

Arrived on site for washer not working. Upon arrival cfound f5e1 in diagnostics but then found ui unresponsive and could test further. Tried replacing control and found ui still failing to even switch between cycles or react to any input. Ordering W11135391 ui console and will need to return with latch to complete repairs. Office to reschedule once availability of part is known.; ordrng 1 W11135391 (Ui)

"Arrived on site for dryer taking to long to dry. Upon arrival found element, timer, and motor all working. Found clog in vent of home and replaced cutoff kit w10900067. Instructed customer they would need a dryer vent cleaning as well as cover on top of roof exit needs to be removed so lint can be properly cleared. Unit works as designed call complete"

"Arrived on site for no water or ice. Tested water dispenser no water,can hear valves energized,removed outlet tube from isolation valve,ran dispenser no water exiting valve,slowly loosened supply line water to unit diagnosed unit will need the isolation valve ; ordrng 1 W11246413 (Valve)"

"KRMF706ESS05 Arrived to inspect water flow issue. I found the flow was restricted by filter plugging and when removed, the flow improved. I did find it less than expected and inspected the water supply line and primary valve. There was debris within the valve and after flushing the supply, l replaced the valve and tested. The unit resumed normal flow and no leaks were observed during service."

Arrived onsite and replaced the filter board and found unit shorted fuse immediately upon opening the microwave door. Ordering switches and returning with other parts. ; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Lower interlock)

Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit makes a sound like its trying to dispense ice but does not actually dispense ice. I tested the unit and confirmed the customers complaint. I removed the ice container and checked the impeller. Found the impeller was securely fastened to the motor. I tested the dispenser motor with the door open and found the motor was buzzing but the impeller was not turning. I went to remove the impeller and found the impeller would not come off the auger motor and was just moving with the motor itself. Ordering the divider and impeller and will return with the dispenser motor as well for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11307589 (Bracket) and 1 WPW10169511 (Impeller)

"Arrived on site for a washing machine that is making unusual noises. Inspected unit and work area. Customer advised that the unit itself works fine but that lid is making a squeaking sound when they open and close the lid and it is rusted in several different spots. They also explained that when the close the lid, that if they arent gentle letting it down, it will just fall. I did confirm the customers complaint and found the left hinge and hinge arms making the squeaking sound and not providing resistance for a soft close. Ordering the lid, hinges, and hinge arms for repair. The office will need to contact customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 WPW10309357 (Left hinge) and 1 WPW10309358 (Right hinge) and 2 WP8563964 (Hinge arms)s and 1 WPW10110852 (Lid)"

"Arrived on site to test unit for water spraying, tested unit found water dripping from pour cup, replaced ice maker, advised customer to monitor is issue still persists call us back and fill tube and pressure regulator will need to be ordered at this time unit is running as designed, no leaks detected job complete installed W11578780"

"Arrived on site to test unit for cloudy dishes, tested unit found all components engaging properly and no stared error codes, customer has ran all the cleaning cycles with afresh and not change anything on how they wash the dishes, but a month ago all the dishes are coming out cloudy with a powdery white film on them, during diagnostics test did not see any suds, advised customer to service the softener system and after try running is with rinse aid, if does not get resolved then the OWI sensor will need to be replaced, at this time job complete no parts installed"

"Arrived on site to replace previously diagnosed control, capacitor, magnetron and diode, replaced control magnetron and diode but capacitor provided was not the correct part, put unit together, unit is still tripping breaker as soon as high voltage activates, ordering capacitor, door switches and transformer, office to reschedule installed W11707196, W11391712, W11256462; ordrng 1 W11662685 (Interlock) and 1 W11707301 (Capacitor) and 1 W11619624 (Transformer)"

"Arrived on site to test unit for no ice production. Upon inspection found IM has been turned off and new filter has not been flushed out, air in the lines when flushing filter out. Water dispenser stream is now steady, forced harvest, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to diagnose washer that was not starting loads. Tested unit and found buzzing coming from bottom end. Examined unit and found wiring harness had several wires spliced and capacitor failed. Ordering a new wiring harness / capacitor / control to resolve. Office to schedule when we get part. ; ordrng 1 W11233718 (Wiring Harness)

"Arrived on site to inspect unit fit not cooling properly. Upon closer inspection found start device not plugged into compressor, plugged start device in and checked surrounding areas for refrigerant leak, found none. Exposed evap found evap beginning to frost and no signs of leak. Replaced thermistor due to failing. Condenser fan and compressor fan operational. Tested unit, unit is cooling as intended. No leaks present at this time. Job complete. USED W10316760"

"Arrived on site to inspect unit for loud rumbling noise coming from unit. Upon arrival customer stated during open house unit ran without load for extended period of time. Found burn marks around magnetron. Replaced magnetron, unit is running as intended. Job complete. USED W11590863"

"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)rrived on site to replace basket diagnosed on previous trip. Replaced basket and hub nut due to retainer needed to be broken off, tested unit, unit is running as intended. No leaks present at this time. Job complete. USEDW10528947 W11172199"

On arrival verified complaint of not completing cycles. Attempted to remove Washplate and was unsuccessful. Used penetrating spray and taps with sledge. Unable to get wash plate to come up. Tried for 45 minutes different ways. Spoke to SW and will order new Washplate and Spanner as it may have to be broke or cut off. Reschedule for 6/7 no parts installed. ; ordrng 1 W10775188 (Washplate) and 1 W10909670 (Spanner nut)

Arrived on site to install previously ordered part. During replacement found incorrect part is ordered. Found model # is off. Last 4 digits should be SS10. Photo of M/s is correct. Ordering filter head. Office to reschedule ; ordrng 1 W11346623 (Filter head)

Arrived on site for oven not igniting . Ran preheat and oven would sometimes light . Broil is igniting properly and no issues found with top burners . Replaced igniter WPW10324262 and re ran oven . Oven is lighting on first click and stay lit. No gas leaks detected at time of service. Job complete

On arrival verified complaint of gasket damaged. Using heat gun I slowly heated and stretched the gasket out gently to seat it in place. As it was cooling it tore itself at the corners. Spoke to SW and Need RC right door. Authorization will need to be checked before install. Ordering RC door right and name plate. Installed 1x w10846057 will need to return with 2nd gasket just in case. Office to reschedule ; ordrng 1 LW10550669 (RC door right) and 1 WPW10393265 (name plate)

"Arrived on site to inspect ice maker not working. Upon further inspection, I cycled power to,the ice maker and then pressed the test button and the ice maker harvested. When it was time to fill, I could hear the valve opening up but the ice maker was not getting any water. When I went to remove the ice maker to inspect the fill tube, I found it difficult to remove the ice maker. Once I got it freed, I found the fill tube and ice maker fill chute full of ice. I removed the block of ice from the chute and using my steamer, I cleared the fill tube and retested. I found the fill tube operating as designed and the valve was not weeping. I could not find any debris in the chute or in the ice block. Also found that the right RC door gasket is torn. I am ordering the right RC door gasket and scheduled return service for 06/10/24. No water leaks observed during service. No parts installed.; ordrng 1 W11456682 (Right RC door gasket)"

Arrived on site for refrigerator not making ice. On arrival found ice maker bail arm broken and unit not responding to harvest test. Replaced ice maker and found unit working as designed with no leaks. Call complete

"Arrived on site for no ice since previous repair. Removed icemaker found paint chipping from inside of icemaker,advised replacing icemaker customer declined,found frozen fill tube,removed fill tube,cleared ice from tube,reassembled unit,ran icemaker harvest pass,icemaker filled with water."

"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the unit unplugged. I tested the outlet and found 122V. Plugged the unit in and found no lights on, the 3 way valve not coming on; nothing turning on. I gained access to the compressor and power board and found the unit getting 122V at the compressor and power board. Also found the power board providing 122V to the hv control. I removed and replaced the power board and got the same results. I removed the deli board and when I did, I found water in the reservoir below the board and could smell the odor of burning wires/electrical burn. Once I had the board completely removed, I found the deli door harness badly corroded and the deli control shorted out (photos). Once I disconnected the deli control, the refrigerator gained power and began to cool. Also found the right RC door gasket is torn. I advised the customer of my findings. I am ordering the deli door and right RC door w/gasket and office to schedule return service due to the availability of the parts. No water leaks observed during service other than the water in the deli door reservoir. WPW10624574; ordrng 1 W10815687 (Right RC door w/gasket) and 1 W10815669 (Left deli door w/gasket)"

"Arrived on site to test unit for continuous running. Customer explained that unit would start draining and would not stop, also would not progress through the cycle. Pressure hose has no punctures. Replaced control (W11633362) and tested, unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for burners not working, tested unit found shorted P10 wires repaired harness but it shorted out FR and RL infinite switches, replaced and tested, unit is now running as designed, job complete installed WP3149404, WP3149400"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised of the unit is doing the exact same thing. It did a month and a half ago and the last three or four trips. She advised that the unit makes a clicking sound when it goes to agitate and does not complete the cycle. I ran the unit through an auto test and confirmed that the basket was spinning when it was trying to agitate. I looked underneath and found the cam broken again. I called Whirlpool Techline and spoke to Steve SR# 7738872642. He had me run a few checks and photos of the damage to the cam. He asked me to go ahead and replace that cam to see where the issue was coming from. It appeared that two of the parts of the cam were rubbing together, causing this issue. He advised that based on all repairs that have been done on this machine, he would not advise any other repairs at this time as one of the components we have replaced should have fixed this issue. He stated that he was going to send this file to review, and that whirlpool would be in contact with myself for the customer depending on the next steps. Call complete. W10721967."

"Arrived on site to install unit for not being cold. Upon closer inspection found compressor not starting. Replaced overload and relay, unit still wouldnt cycle water. Found filter not seated properly. Seated filter waited to see if ice would form. Unit never circulated water. Ordering pump. Informed customer to watch water bottle in unit to see if it ever gets to freezing. Rescheduled for 6/6 USED W11624931 WP2217224; ordrng 1 W11542867 (Pump) and 1 W11542868 (Pump)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested and unit is operating as designed. Customer advised that since the last service call, the ice maker has not made any ice and the unit has been cooling fine. I placed the unit in diagnostics and checked ice maker error codes in test 56 and found E2-ice maker lost position. I removed and replaced the ice maker and hv control and retested the unit and it is operating as designed. I found that the ice maker fascia and housing has moisture build up on them. Also found the fascia not installed properly and cold air is leaking from the ice maker housing back gaskets. Using some permagum from my van stock (212643). I sealed the air leaks at the back wall in between the wall and IM housing. I recommended the customer throw out the first batch of ice and they should have a good amount within 24 hours and the bin should be due full after 72 hours. No water leaks observed during service, job completed. W11658802. WPW10479155. W11224256. 212643"

"Arrived on site to replace previously diagnosed motor, tested unit found unit is not receiving proper voltage, when the unit is not under load to power is correct, but when pressing the start button all the power transfers from L1 to L2 causing insufficient voltage to power motor, tested at the breaker and found the same issue, explained to customer that he is having a voltage issue not failed motor, advised customer to hire professional to fix power issue, at this time job complete no parts installed"

"Arrived on site for dryer not turning on. Upon arrival found no voltage drops. Found stable 240 connection. Found element and other heating hardware working. Found pts weak and not fully closing when pushed, replaced timer wpw10185982 and pts switch wpw10237959. Found dryer working as designed call complete"

"Arrived on site to inspect range cooktop element not working. Upon further inspection, I tested all of the cooktop elements and found the front left element not heating. I inspected the front left element and found it shorted (photo). Pulled the unit out and gained access to the switch and tested and found it open. I removed and replaced the element and switch and retested and unit is operating as designed. Job completed. W11129442. W11563195"

"Arrived on site to diagnose dishwasher that customer said was cracked inside the tub. Examined unit and found what they thought was a crack was actually just plastic lines, and not a physical crack. Unit is not leaking and it's purely cosmetic in appearance. Unit working as designed with no repair needed. Call completed, no parts used."

"Arrived on site for fridge not making ice . Found fridge is making ice but sporadically would stop making ice . Found small about of sweating around ice box and fresh liner roof ,temps are slightly higher ,no frost build up on evap . Ran diagnostics Ui is not making any sound when buttons are pushed . No IM errors . IM is filling and harvesting properly . Ordering UI and main control . Call to set return No parts installed and no water leaks detected ; ordrng 1 W10843055 (Control main) and 1 W11634312 (Ui)"

"Arrived on site to test unit for noise. Tested unit found unit is making a rattling noise. Removed front of the dryer and inspected internals, found metal protection cover bent out too far and touching the blower wheel housing. Bent cover to proper form and tested, rattling noise has been eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site to inspect unit for not cooling properly. Upon closer inspection found evap encased in ice. Replaced control and forced defrost mode. Unit entered defrost mode with no issue. Defrosted unit, unit is running as intended. No leaks present at this time. Job complete. USED W11558182"

Arrived on site to inspect unit for not cleaning well. Upon closer inspection found pump and motor failing and upper spray arm and track stop broken. Replaced pump and motor. Ordering track stops and upper spray arm. Rescheduled for 6/7 USED WPW10671941; ordrng 1 WPW10498900 (Iller spray arm) and 1 WP8565925 (Track stops)

"WDF550SAHS Arrived to inspect leak. I found the supply line adapter part of the valve was leaking and after correcting installation, the issue was resolved. No leaks observed after service complete."

"Arrived on site to inspect unit for handle falling off. Upon closer inspection handle and portion of door have separated from oven door. Replaced handle, tested unit, unit is running as intended. Job complete. USED W11449263"

"Arrived on site to inspect unit for loud noise. Found blower wheel broken and seized to motor. Broke wheel off replaced wheel and motor, tested unit, unit is running as intended. Job complete. USED WP697772 W11364931"

"wmh31017hb07 Arrived on site for panel not working. Upon arrival, there was no display present. Outlet receiving 120V. Replaced panel. Still no power. No light present inside when opening door and no tone when pressing button. Ordering W11544455 control, W10832024 mag thermostat, W11707984 fuse, W11574181 thermostat, W10422269 noise filter. Office to reschedule. W11252184 panel ; ordrng 1 W11544455 (Control) and 1 W10832024 (Mag thermostat) and 1 W11707984 (Fuse) and 1 W11574181 (Cavity thermostat) and 1 W10422269 (Noise filter)"

"Arrived on site to install unit for dispenser not working. Upon closer inspection found water turned off, tested unit ice tray now filling and dispenser is dispensing. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

On arrival verified complaint of unit not responsive. Replaced the ui and console per previous diagnosis. Unit is now functioning correctly. Job complete no leaks detected during service. installed w11460908 and w11460962

On arrival verified complaint of unit not locking. Verified voltage and polarity. Attempted to run diag mode and control was not responsive in test mode. Ordering main board. 1x W11633362. Reschedule for 6/4; ordrng 1 W11633362 (Main control)

"Arrived on site for unit turning back on on its own after being turned off. Unit currently responding. Replaced touchpad as it is what tells control,what to do. Verified operation. Call complete . W11598166"

"5107 defrost leak. Tested and found drain tube clogged. Removed tube and cleaned. Unit is now operating as designed. All checks good, advised customer on repair. All checks good. No parts used."

"Outer 60A breaker tripping, inner 20 ok.WMH32519HZ07 Arrived to inspect breaker tripping issue. The customer advised the breaker had tripped several times. The breaker that tripped was not the 20A for the microwave, but the 60A sub panel breaker in the outer box. Several items were operating at the time, and the issue was moderately intermittent. I found no issues with the machine and its wiring and I could not recreate the issue. I advised the customer that tripping the sub panel, 60A 240VAC without tripping the 20A 120VAC dedicated breaker for the circuit, would be highly unlikely and the sub panel breaker is likely failing. Operational test good."

"Arrived on site to test unit for not draining, tested unit found broken harness, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site to test unit for not filling with water. Entered diagnostics found F6E2 fill valve electrical problem error stored. Replaced valve (W11175771) as precautionary, valve is still not energizing and filling. Issue is with control, failed to bring control, will need to reorder for return visit. Ordering part, rescheduled for 06/10.; ordrng 1 W11305303 (Control)"

5107 fuse blown. Found improper install. Advised maintenance as the cabinet tension lily cause a switch issue that shorted the inline fuse. Replaced the fuse and restored function. All checks good. W11707984

6104 arrived onsite and found unit operating with failed drain function due to clogged trap. Cleared trap and unit resumed normal function. All checks good.

"Arrived on site to test unit for shaking. Inspected unit, no visible defects and suspension is working properly. Did a rinse and spin cycle with a load of laundry, unit spun clothes out properly with no shaking. Customer stated that the unit is shaking too much. Advised customer that unit is working as designed, some vibration and shaking is normal and should be expected. Also advised customer on load sizes and to not use a mixture of clothes or unit will be thrown off balance. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11670519"

"Arrived on site to replace previously diagnosed dispenser motor and shaft, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10822606, W11509548"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had some electrical storms come through and at one point, the unit wasnt cooling at all and either section. Advised that after the last storm, power was resupplied back to the house, and the unit has been cooling ever since. I did find refrigerator and freezer temperatures were good within the unit and the unit had been making ice. I found all fans, compressor, and condenser fan running. I did advise the customer that because there are no evidence of any defrost issues or cooling issues at the moment, there would be no way for me to be able to determine what was happening, except potentially that it couldve been her electrical issues. I did advise the customer contact us back if any other issues persist. Call complete. No parts were installed."

Arrived on site for oven. Customer added that cooktop center burning would not stop clicking. Removed burner head. Cleaned and cleared simmer orifice. Cleaned around igniter. Reassembled and verified operation. Call complete.

"0665Arrived on site for noise complaint. Entered diagnostics fan powered on no odd noise,ran compressor test,variable speed compressor,complaint is when noise is at max speed informed customer normal operating sound due to variable speed compressor,continued diagnostics all test passed. No parts used"

"Arrived on site with new parts. Removed drum. Replaced gear case, clutch, slider, and stator. Reassembled and verified operation. Call complete. W11449841, W11195971, W10754448, W10734521"

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the magnetron thermostat. I tested the microwave and found it putting out 1000 watts and working as designed. Call complete. Office to charge the CC on file. Call complete.

"Arrived on site to test unit for flames too high. Tested unit found simmer flame is too high for customers liking. Adjusted simmer flame on all burners. Unit is now running as designed, no parts installed, job complete."

Arrived on site for washer needing dispenser. Upon arrival conf8rmed issue and installed dispenser w10575334. Tested 7nti and found it working as designed. Call complete

Arrived on site for range not heating correctly. Upon arrival found sensor wpw10181986 out of range and replaced it. Tested unit and found it heating as designed. Call complete

"Arrived on site to diagnose dryer that was not heating at all / powering on. On arrival checked voltage and found no power present. Checked breaker and found breaker tripped. Customer told me the unit did not fail while in use, they just tried to use it one day and got no response. Tested unit and found it heating normally and not tripping breaker. Breaker is a GFCI. Advised to contact builder of nuisance tripping continues to use an updated or non gfci breaker. Repair completed, no parts used."

Arrived on site for fridge not making ice . Tried reset button . IM a would just hang up and not harvest . Replaced ice maker W11546935. Ran harvest . All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for dryer leaving lint on the floor. Found the vent tube was not conn3 Ted. Found the tube from house was smashed. Used pliers and bent tube back in place. Reattached vent tube. Verified good draft. Working as designed. Call complete.

"Arrived on site to follow up on washer not dispensing fabric softener. On arrival I was starting a cycle, and noticed that there is actually a toggleable setting to turn fabric softener on. I advised on how to enable the fabric softener setting. Unit working as designed, softener has just moved to a toggleable setting. Repair completed. No parts used."

"Arrived on site inspect unit for error code f3e1. Replace thermistor and thermistor harness. Unit threw code after a couple minutes. Spoke with tech line, tested harness at control, per tech line harness has a short SR#7739184344. Will need to order harness and return. USED WPW10298258 WP8577274 Rescheduled for 6/4; ordrng 1 W11310055 (Harness)"

"WED5605MW0 Arrived on site for unit not powering on. Upon arrival, found the unit have correct voltage going to the unit but unit has no display. Proceeded to replace controls and console. Unit came back on. Tested all buttons and cycles. Unit is now functioning as designed. W11583883 console, W11565020 control"

"Arrived on site for unit over producing ice. Upon arrival inspected and found, failed bin thermistor. Replaced thermistor and unit is functioning properly. Job complete Used part wpw10511923"

Arrived on site with new stop rack for middle rack. Installed left stop rack. Verified operation. Call complete. WP8565925

Arrived on site to test unit for unit not starting. Test unit and found unit not plugged in all the way. Plugged unit in test unit and unit test good job complete.

"Arrived on site to test unit for not cooling, tested unit found unit is cooling but customer stated at at times the unit starts to make a loud buzzing noise, evaporator frost looks good, ice maker is cycling properly and not leaking water, possibly unit not going through complete defrost cycle causing evap fan to hit the ice buildup, do to the intermittent defrost issue replaced control and advised customer to monitor, at this time no leaks detected job complete installed W11546690"

"Arrived on site ,replaced wire harness W11609465. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite for flame quality issues. and found all caps in use are designed for a different cooktop. Builder advised me that correct caps are already on order and return service not needed. No parts used. ; ordrng 1 W11605759 (Cap kit)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit making a loud vibrating noise when I arrived. I inspected the freezer section (FC) and found frost on the evap cover (photo). Also found moisture wt the bottom of the door opening and some food items wedged under the top drawer. I found when closing the FC door, I have to give it force to close. Once I removed the food items that were wedged, I closed the door and it closed on its own. I advised the customer that due to the food items being wedged, it caused the FC door to remain slightly open and warm air was able to leak inside the freezer and collided with the cold air to create the frost build up which is hitting the evaporator motor fan blades causing the loud noise. I inspected the ice maker/bin and found the ice maker was not making ice due to the higher temps in the freezer due to the door being slightly opened. I recommended the customer cycle the power at the breaker and open the freezer door and place a fan in front of the freezer and allow the unit to defrost. Recommended they place some towels in the freezer bottom to absorb the water. I placed some manufacturer approved silicone on the freezer drawer rails and the bottom bin sides to allow the drawer and door to open and close easier. I made recommendations for use and care and no water leaks observed during service, job completed. No parts installed."

Arrived on site to test unit for not completing wash cycles twice. Found error f0e1(load detected in clean washer cycle). Cleared error and completed diagnostics with no issues. Advised customer to run clean washer cycle. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site with new knob bezel and new capa. Replaced parts and tested. Found center burner took long to light and then would not stop clicking. Attempted to remove and clean orifice but burner came apart. Will need new center holder. Also ordering spark module just in case. Reset for tues pm. ; ordrng 1 WPW10639175 (Center holder) and 1 WPW10475150 (Spark module)

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Pump is getting 120vac. Replaced sump assy and unit is now running correctly. No leaks detected during service. Job complete installed w11613480

"Arrived on site for refrigerator needing sealed system repair, upon arrival reconfirmed issue, removed ball of ice from evap coil, But found no leaks. Recovered refrigerant and installed new w11574734 compressor, wpw10143759 uv drier, and w11506635 access valve. Pulled vac and found no leaks. Recharged system with 56g pf r600. Found even frost pattern on coil and informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The control is quiet and is working as designed. The customers filter has not come in yet. The customer will call if there are any issues after replacing the filter. Call complete. INSTALLED WPW10479155 CONTROL.

"Arrived on site to test unit for broken dispenser. Inspected unit found detergent door is broken off and rinse aid door does not click in. Replaced dispenser (W10861000) and tested, all components properly engaging, unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for tripping breaker. Found error for microwave AM F6E8. Unable to do anything without error prompting. Recommend installing microwave appliance manager to get a full scope of issue. Customer stated they would be calling kitchenaid. No parts replaced at this time. SR#7739145436

"Arrived on site with new parts. Removed top panel. Replaced spark module, igniter, and switch harness. Verified operation. Call complete. WPW10475149, W11507531, W11561436"

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit went really off-balance when she was running a load of rugs, and that it seems to only happen on bulkier loads when it goes off balance but she is concerned about the unit because it seems to be really violent when it does go off balance. I checked the unit and found the unit was extremely unlevel. I found that the tub was resting against the front and right side panels in the front right corner, causing the tub to bounce off the side panels when it went into a spin. I leveled the unit and ran the unit into diagnostics. I found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked the suspension and found the suspension was good. I checked the tub and found the tub was not wobbling, indicating the hub assembly was good. I did inform the customer that because most loads do work, her issue will be with loading. I did advise that rugs, blankets, and any bulky items like that, are going to have a difficult time finishing through the load. I to,d her this is because while the customer may be loading them correctly, as the agitator moves during agitation, the load will move around during the wash cycle, and can end up going into a spin when the clothes are not evenly distributed and go off balance. I went over loading procedures and advised the customer that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site for broken knob . Found shaft of timer stuck in knob . Replaced knob and timer . Unit is functioning properly now . No other issues found . Job complete . All parts installed .

Arrived on site for washer not filling. Upon arrival found f8e1 in diagnostics. Found cold side inlet valve failing and replaced valve w11165546. Tested unit and found it working as designed with no leaks. Call complete

"Arrived onsite for upper rack wheels broken and used 2 wheels and one stop to repair. Advised customer on repair and use and care. All checks good. W11240839, WP8565925"

Arrived on site to test unit for leaking. Was unable to find leak in diagnostics. Removed cold water line and placed in tub. Filled tub 3/4 full with no signs of any leaking. Advised office leak may have been caused from overloading. Unit is working as designed at this time. No parts replaced. Job complete. Washer is in unit 345.

"KRFC704FPS06 Arrived to inspect sealed system failure. I found that the system still had a balanced pressure of 12 psi, indicating a low likelihood of a leak and the refrigerant in it, although low, appeared to be the leftover from gauge connection during prior testing. Allowing the system to run, I found 91 psi on the high side and 19 of vacuum on the low, reflective of the low balanced pressures/charge. Vacuuming to leak test took a significant amount of time, denoting the likelihood of significant condensates still within the system. Inspection of all accessible tubing and the evaporator showed no signs of UV dye and I proceeded with the leak testing via vacuuming and monitoring microns. The unit was able to be pulled down to 320 microns and held. I charged the unit and found it did start cooling, but may have some type of restriction downstream from the compressor. I advised the customer I will contact them the following day for a report and will proceed with information from that point. No leaks observed during service. ; O-emld tckt"