We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found stored error code 5/1 for door latch. Door latch is functioning properly. Cleared code and tested. Found all components functioning correctly. Customer has had unit in use for about a month. Instructed customer on use and care guide. Proper loading and continual use of rinse aid. As well as cycle selection. Unit is functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Leonardo
Job Details: 10/18/2021
"Arrived on site,tested unit. Was not getting water. Found that the water line was kinked. Corrected the water line. Unit tested good. No leaks present. Job is complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Andice, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dryer not working. Upon further inspection, the customer advised that they purchased a power cord and were having trouble getting it connected. I found the customer had the cord connected, but they werent sure on the connection of the ground wires. I connected the ground wires to the chassis and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Driftwood, TX 78619
Luis
Job Details: 10/18/2021
"Arrived on site for no cool. Checked pressures low side reading -20 high side 25,checked compressor compartment no traces of dye,removed evaporator cover no traces of dye in evaporator compartment,pressurized system checked exposed connection no leaks.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Lakeway, TX 78734
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not producing ice, found failed recirculating pump, ordering pump.; ordrng 1 W11542867 (Pump)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/18/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Austin, TX 78737
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not powering on and standing water, I found failed console, I replaced console, after replacing I ran test cycle, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect range oven temps. Customer advised that they had their inspector test the oven and it showed to be 30 degrees too cold. They advised the inspector tested with a round silver thermometer. I explained that when testing the oven, a multimeter with thermal coupler has to be used to get accurate readings. I found the ignitor way too,far from the burner and adjusted and tested temps on bake at 350 degrees. My average temp readings were 356.6 degrees (361, 381, 334, 371, 336=356). No gas leaks detected during service, job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78737
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of blower not working, found failed blower motor, ordering blower. ; ordrng 1 W11106377 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Luis
Job Details: 10/18/2021
Arrived on site for no cool in fresh food section. Found evaporator incased in ice diagnosed a defective defrost thermistor,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4 screws,adjusted drain pan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of no ice. Found the ice maker tray separate from motor. Replace ice maker.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
"Arrived on site to test unit for no ice production, tested unit found water level sensor in recirculating pump not allowing inlet valve to engage, replaced valve and pump, tested unit,unit working as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose washer that wont spin or agitate, upon arrival the customer informed me that the unit only activated the drain pump upon powering the unit and none of the leds would work on the selector knob. I gained access and verified polarity and voltage at the wall and then ohmed out the drain pump and found it to be good. I replaced the control and attempted to calibrate the unit, I found that the unit would not calibrate properly, I gained access the j2 connector and checked the motor and windings at the motor and found 0L on all appropriate connections, the control, lower harness and motor need to be replaced before operating the unit upon return repair, office to reschedule return service when the parts arrive. ; ordrng 1 W11399433 (Control) and 1 W11497303 (Motor) and 1 W11545744 (Lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED960007A0
Near New Braunfels, TX 78132
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not finishing cycle due to the door popping open, upon inspection found the latches bent causing issues, replaced both sets of latches and instructed customer to make sure they press down on the door. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was shorted at front panel,replaced console and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
"Arrived on site to test unit for for ice not dispensing, tested unit found auger motor not getting voltage no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to install previously catch, replaced catch, tested unit, unit working properly, job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for not turning on when powered, upon inspection found the control board shorted causing issues. Replaced control board and tested unit. All functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it shows 120V. I attempted to place unit in diagnostics and it failed to respond. I checked the terminal block and found the wire nut on the white wires of the harness was not secured and the wires were not connected. I re-wired the harness at the terminal block and the unit came on. I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use & care, as well as, detergent and rinse aid use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Austin, TX 78754
Scott
Job Details: 10/18/2021
Arrived on site for lights out in both sections of fridge . Tested and found freezer led module failed . Replaced led light and now both sections are lighting up. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of not making ice. Found the condenser fan motor not working. ; ordrng 1 W10124096 (Fan motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS2
Near Austin, TX 78703
Leonardo
Job Details: 10/18/2021
"Arrived on site checked unit for no power. Checked outlet and junction, both were at 120. Test control board and control was not sending power out. Found control board to be shorted out.the unit tested good. Job complete. No leaks were present at this time"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Robert
Job Details: 10/18/2021
Arrived on call for complaint of console not working properly. Checked the temperature and after oven was heated the console buttons not responding properly and even canceled heating without selecting option. Will need to replace console to complete. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78723
Scott
Job Details: 10/18/2021
"Arrived on site for sparking from top of microwave. Found dioed burned up. Ordering Mag cap diode, fuse 20A. Call to set return; ordrng 1 W10138793 (Fuse) and 1 W10850446 (Cap) and 1 W11256462 (Dioed) and 1 W11493410 (Mag)"
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Andice, TX 78628
Lou
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the belt beginning to fray, I removed and replaced the belt and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78628
Tommy
Job Details: 10/18/2021
"Arrived onsite for microwave popping noise. Upon arrival tested unit found unit to be operating as designed. Did heat test with 1 then 2 then 4 minute test, found unit having no issue. Inspected mag cap and diode found no damage. Unit is operating as designed could not get error to repeat. Job Completed."
We serviced a
GE REFRIGERATOR
Model PFE28KMKES
Near Spring Branch, TX 78070
Andrew
Job Details: 10/18/2021
customer stated that unit is working properly,job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 10/18/2021
"Arrived on site for no water error code . Ran diagnostics and got water error code . Replaced valve . ,ran calibration and wash test . All checking normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for dishwasher not being cycled and blinking light. Upon inspection found failed float not allowing cycle to complete. Replaced float and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Austin, TX 78748
Leonardo
Job Details: 10/18/2021
"Arrived on site to test unit for unit not heating. Test unit and Found opened heating element
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Salado, TX 76571
Tyler
Job Details: 10/18/2021
"Arrived on site for refrigerator not lighting up any leds in FC and one not working in rc. Upon arrival I confirmed issue. After inspection of leds I found hv control failed to supply power to aura board. After repairing I also found aura and 3 led lights had failed. I replaced hv control, aura board, and 3 leds. After reassembling unit I found full functionality had returned to all leds. Call complete"
We serviced a
GE DISHWASHER
Model PDW9280L00SS
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested. The unit is operating as designed. I checked underneath the unit and found water leaking from the sump & drain pump connections to the sump inlet. I pulled the unit out and adjusted the clamps and retested. No further leaks on those connections; however, the copper water line began to leak at the nut. Removed and replaced the copper tubing with braided hoses. Customer is going to purchase a fitting to join the 2 hoses at the middle. Water left turned off under the sink and power turned off for safety. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA15PLLS2
Near Salado, TX 76571
Tyler
Job Details: 10/18/2021
"Arrived on site for ice machine not making ice. Upon arrival confirmed complaint. After further inspection I found all hardware in unit running. Found after 45 minutes that unit had a sealed system leak and had lost all refrigerant. Quoted customer for following parts replacement: WPW10605286 (compressor kit), WPW10218037 (evap coil), W10843121 (non-dye drier), W11506635 (access valve). ; ordrng 1 W11506635 (Access Valve) and 1 W10843121 (Non uv drier) and 1 WPW10218037 (Evap coil) and 1 WPW10605286 (Compressor)"
We serviced a
KITCHENAID MICROWAVE
Model KCMS2255BSS
Near Lakeway, TX 78738
James
Job Details: 10/18/2021
Performed streem. Found when microwave door shut the cooling fan begins to run and turntable is turning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNQ01
Near Killeen, TX 76549
Al
Job Details: 10/18/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Confirmed the temperature in the refrigerator compartment was 72 degrees and 57 in the freezer compartment. The unit will condenser fan and evaporator fan were both working. The compressor was burning hot to the touch. Unit will require a sealed system repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78759
Wesley
Job Details: 10/18/2021
Arrived onsite and found unit in warranty and would need drain pump to repair based on intermittently not completing cycle and throwing drain pump error. Office to reschedule. ; ordrng 1 W11462456 (Drain pump)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Leonardo
Job Details: 10/18/2021
Arrived on site to test unit for unit turning off and not getting to temp. Test unit and found haorted keypad error and appliance manager 1 and 2 not responding. Will order new control board and console office to reschedule needs AUTHO ; ordrng 1 W10801665 (Control board) and 1 W11086141 (Console) and 1 Needsautho (Needs autho)
We serviced a
GE WASHER
Model GTW330ASK2WW
Near Austin, TX 78717
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose washer not dispensing detergent properly as well as the temperature selections not operating properly as designed, I put the unit through a cycle to verify component activation, I found that the unit is actuating properly as designed, I found that the selector switch for the temperatures is not operating properly, I found that the unit is operating fine otherwise and explained to the customer that the detergent Is meant to be poured directly on the clothing and not into the fabric softener dispenser, as if you are intending to use the fabric softener you must select the deep rinse setting. Office to reschedule when the part arrives. ; ordrng 1 WH04X29307 (Selector switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB3
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
Arrived on site to inspect unit for not allowing fan to run and constant tapping. Upon inspection found the units fan was not plugged back in when they flipped the angle. Reconnected the plug and tested. fan worked normally. Checked the outer flap on the side of house and found a very thin metal cover that moved almost constantly. Customer should notify builder and find other options. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Killeen, TX 76549
Al
Job Details: 10/18/2021
Arrived on site and and inspected newly purchased French door refrigerator not dispensing ice. Confirmed the complaint and found the auger motor was defective causing the malfunction. Ordering both the auger motor and shaft. Needs more work ; ordrng 1 W10822606 (AUGER MOTOR) and 1 W11509548 (Shaft)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78130
Noah D
Job Details: 10/18/2021
"Arrived on site to inspect unit for continuing to fill when full causing leak. Upon inspection found the unit was filling and not stopping, ordering control to replace pressure switch. Office to reschedule ; ordrng 1 W11524820 (Contorl)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Woodway, TX 76712
Jonathan M
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the top panel missing screws and the top completely disassembled. Found one screw left on the front right corner of the cabinet that holds the front part of the top in place. Two of the hinge screws that held the top to the hinge were sitting on the dryer and one screw was left in the hinge. Checked underneath the unit and found two of the feet had been removed from the unit. Went to replace two of the feet and found another foot completely stuck underneath the frame of the front left corner of the washer. Went to remove that foot and found the foot catching on the cabinet. Went to tilt over washer and found shipping bolts left in the washer on the back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Del Valle, TX 78617
Jacob
Job Details: 10/18/2021
Arrived onsite for door to the unit popping open at times. Tested the door and the door was sealing properly with no issues. Found that the there is a lot of food and drinks that is on the door and is more likely the issue that the door does not stay closed at times because of the weight. Let tenant know if the cause of the issue. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78729
David Z
Job Details: 10/18/2021
Arrived on site to install new vent to resolve vent more electrical error. Replaced vent and retested. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Luis
Job Details: 10/18/2021
"Arrived on site. Installed a new diffuser,installed a new freezer door found new door liner is raised too tall causing door not close correctly and found liner for bin inserts out of spec during insulation of bin the bin snapped due to liner out of spec ordering a new freezer door and bin; ordrng 1 LW10691266 (Freezer door) and 1 WPW10430639 (Bin)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76549
Tali W
Job Details: 10/18/2021
On site for dryer having something stuck in lint housing preventing lint catch being re-inserted. Found metal tab on lint screen housing out of place causing lint screen to not go into housing all the way. Placed metal tab back in proper position. Replace lint screen due to metal clip catching on it. Reassembled and tested. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/18/2021
"Arrived onsite for unit still having intermittent issues. Sporadically when trying to use the unit will begin preheat then the display panel restarts. After leaving it alone for a while, the unit resumes normal operation. Called tech line for assistance. Recommended replacing UI. Provided SR#7732008554. Office to reschedule. Will need AUTHO ; ordrng 1 AUTHO (AUTHO ) and 1 W10840425 (swtch-memb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both ice and water paddles and the user interface and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to call back if any further issues persist. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/18/2021
"Arrived on site for washer having vibration durning cycle. Inspected unit and work area. Found unit not leveled, leveled unit. Performed diagnostics mode and checked fault codes and found F0-E5 off balance load. Cleared error code. Ran automatic test cycle and found all components operating. Inspected gearcase and actuator, found no signs of failure. Ran manual test cycle and tested inlet valve several times. Tested spin and agitation while switching back and forth. All tested good, no water leaks detected during service. Spoke with customer on operation and error code."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Buda, TX 78610
Leonardo
Job Details: 10/18/2021
"Arrived on site to test unit for turntable not working. Inspected the unit,. Found one of motor terminal connectors was broken. Replaced the turntable motor and the unit tested good. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spring Branch, TX 78070
Andrew
Job Details: 10/18/2021
We serviced a
FRIGIDAIRE DRYER
Model FASE7074NW0
Near Austin, TX 78736
Kevin
Job Details: 10/18/2021
"Arrived on site to install previously diagnosed parts. Installed new thermal limiter. Tested unit, unit tested good. Took picture of vent tester test and air flow meter is showing restricted air flow. Advised customer not to use the unit until vent to the exterior has been cleaned by a service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 10/18/2021
Arrived onsite for hood light bulb not coming out. Upon arrival found faulty housing. Replaced housing. Customer had bulb but found light would not shut off. Checked connections and found faulty control. Sending constant voltage to housing. Will need control replacement. Ordering control. Office to reschedule. ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to to test unit for unit malfunction, tested unit found unit not connected to WiFi, needs new software update, advised customer to connect to WiFi and install updated software, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose an ice machine that is turning on and off by itself. Found float in external drain pump sticking. Called tech line and they advised to change pump. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. Tech line rep (Robert)File# 7732011432
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78626
Tommy
Job Details: 10/18/2021
"Arrived onsite for refrigerator frosting. Upon arrival found both evaps good and unit to be operating as designed. Customer stated it was actually there ice maker that was problem at hand leaking, inspected ice maker found unit to be operating as designed likely had blocked causing water not to get into maker and causing it to go out sides. Unit is now operating as designed job completed."
We serviced a
MAYTAG WASHER
Model MVWX700XW2
Near Austin, TX 78737
Robert
Job Details: 10/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation washer drain and spin but dispenser cracked will need to replace dispenser. Please send RJ back.; ordrng 1 WPW10658444 (Dispenser)
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2021
"Arrived on site to replace previously diagnosed burners orifice holders, and screws
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of upper rack loose, and door making a noise when you open it. Found missing clip for upper rack and right side hinge catching. ; ordrng 2 WPW10082853 (Clip)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Brandon
Job Details: 10/18/2021
"Arrived on site for customer complaint of unit not cooling in RC, found faulty damper control, ordering damper. Also ordering thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 WP2221296 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/18/2021
Arrived on site to test unit for not cooling. Found compressor attempting to kick on but not engaging. Replaced start device(WPW10197428) and run cap(WPW10350564) from truck stock. Compressor kicked right on and pulling 1amp. Watched evap develop ideal frost pattern. Advised customer to place glass of water in FC and when completely frozen over to continue using unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TEXHW01
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/18/2021
Arrived on site for FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST FRIDGE WILL COOL/FREEZE OK FOR DAYS THEN RANDOMLY WARMS AND FREEZER DEFROSTS AGAIN --THE DEFROST. Captured missing model and serial tag for quick pics. Gained access to control and advanced timer to defrost mode. While waiting for timer to turn on compressor I found score marks underneath the fridge thermostat. Eventually the compressor turned on. Based on the scoring and black marks underneath the thermostat Removed thermostat and installed new thermostat. Powered up fridge. All fans and compressor running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2021
"Arrived on site to inspect frost build up in the freezer section. Upon further inspection, I found a large amount of ice/frost built up in the FC section from the center to the right side due to the FC door not closing all the way on the right side and the gasket having a gap. I found the right tian in the lower bin was bent inward causing the bin to sit crooked and keeping the door from closing properly. I removed the door and bins and all of the ice/frost. I removed and replaced the drawer slides and reassembled the FC section and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/18/2021
Arrived on site to install previously diagnosed part. Found oven was not connected to WIFI. Customer contacted WHIRLPOOL WIFI team and got oven connected to the WP App. Once connected I tested the oven light. Manually turned light off and on by UI and it was working. Opened and closed door and light was working as designed. Set oven to preheat and it reached 350 without issue. Prior to WIFI connected and update the oven light was not turning off telling oven door was not closed preventing elements from heating up. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Killeen, TX 76543
Al
Job Details: 10/18/2021
Arrived on site and inspected washer not washing properly. Ran diagnostics and found the actuator W10913953 was not inserted into the cam causing the malfunction per service pointer W11531483. Ordering the actuator to complete the repair. Needs more work. This call was an add on on this date. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Austin, TX 78701
Jacob
Job Details: 10/18/2021
Arrived onsite for unit having lint and creating a burning smell. Opened up the unit and found that the unit had a lot of lint around inside and on the element causing the burning smell. Customer remove all the lint. Put unit back together. Tested the unit. Unit tested good. Customer also stated that it takes about 2 or 3 dry cycle to get the clothes dry. Let them know that there could be clogs inside the wall vent causing the unit to no dry correctly. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/18/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Just at the icemaker and found the icemaker motor not turning. Checked voltage to the icemaker and found proper voltage. Replaced icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Copperas Cove, TX 76522
Tali W
Job Details: 10/18/2021
"On site for fridge leaking. Found ice maker fill tube rubber bushing had a hole in it causing water leaking from top of fridge. Replaced fill tube. Turned ice maker on, verified IM fill, and no leaks found after repair. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Killeen, TX 76542
Tali W
Job Details: 10/18/2021
On site for dishwasher not drying dishes properly. No error codes in diag. Ran diagnostics cycle. Found heater is coming on.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
Tali W
Job Details: 10/18/2021
"On site to install previously diagnosed parts. Had to cut out agitator, but found the metal splined portion of agitator is fused onto gearcase shaft. Ordering basket and tub. Returning with previously ordered parts as well. Office to reschedule. AUTHO; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 1 W10849477 (Tub ring) and 6 WP8533953 (Hub screws)s and 1 W11038689 (Valve) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Nolanville, TX 76559
Tali W
Job Details: 10/18/2021
On site for fridge crisper drawer rail broken. Replaced rail. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76708
Jonathan M
Job Details: 10/18/2021
Arrived on site for arrange that has a broken door. Inspected unit and work area. Confirmed the customers complaint and found the outer glass door broken. The customer advised that the glass was broken during installation. Replaced outer glass door and nameplate and reattached unit. The unit is now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Jonathan M
Job Details: 10/18/2021
"Arrived on site for refrigerator that?s dispensing water and ice intermittently past when the dispenser paddle is done being pressed. Inspected unit and work area. The customer advised that this happens very intermittently and it?s only happened twice within the last month but she wants to make sure that the unit gets fixed prior to the end of her warranty. Could not replicate the issue but the customer states that she?s had several people out to her house while on the same issue and none of the repairs of fixed her problem. Ordering the dispenser paddle, user interface, and flash drive for the updated software. .; ordrng 1 RESEARCH (FLASH DRIVE FOR UPDATED SOFTWARE FOR CONTROL) and 1 WR17X13060 (cover paddle asm ss) and 1 WR17X25503 (display cap touch as)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed spray arm and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/18/2021
"Arrived on site for a trash compactor that has a cracked face over the push the start button. Inspected unit and work area. Confirmed customers complaint but found that the plastic covering over the start switch had bubbled and started to peel it apart due to extended use.
We serviced a
GE DISHWASHER
Model DDT700SSN2SS
Near Bartlett, TX 76511
Tyler
Job Details: 10/18/2021
Arrived on site for dishwasher needing continued diagnostics. Upon arrival confirmed all prior findings. Also found a lot of corrosion around sump assembly. Also confirmed a large hole in dented top right tub corner. Called new techline SR # 1640971392.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near McGregor, TX 76657
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed forts. Inspected unit and work area. Replaced freezer door and reassembled unit. The unit began to dispense water as designed with no leaks present. Tested functionality of the freezer door and the freezer door was operating as designed. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Jonathan M
Job Details: 10/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced cooktop and knob grommets and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Temple, TX 76554
Tali W
Job Details: 10/18/2021
On site to install previously diagnosed part. Replaced control. Calibrated. Ran diagnostics cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Cedar Park, TX 78613
Justin
Job Details: 10/18/2021
Arrived on site for a refrigerator that was not cooling. I checked temps and found the FC at 68?F and the RC at 64?F. Upon further inspection I found no frost or ice build up on either evap cover. I could not see a frost pattern not either evap. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the back of the unit and found the compressor running. I checked voltage from the black and white at the inverter and found the correct 120VAC and then at the red and black. I found the correct VDC there too. This indicates a failed sealed system. I am ordering a complete SS.Office to reschedule.; ordrng 1 WPW10143759 (UV Drier) and 1 W11506635 (Service Tap) and 1 8201675 (Compressor) and 1 W11094466 (Three Way Valve) and 1 WPW10608485 (FC Evap) and 1 W11492867 (RC Evap)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS
Near Georgetown, TX 78626
Tommy
Job Details: 10/18/2021
Arrived onsite for vent hood having grease pour out. Upon arrival cleaned and spoke with customer on unit design and cleaning habits. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/18/2021
Arrived on site to diagnose an ice machine that is over producing ice. Found bin thermistor out of range and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78726
Taylor M
Job Details: 10/18/2021
"Arrived on site to diagnose refrigerator with ice issues and noise issues, I gained access to the evap cover in the freezer compartment and found that the fan is hitting ice, I found that moisture is getting into the unit from the gasket on the freezer compartment door, I found water pooling on the inside of the gasket where it is drooping. ; ordrng 1 W10407216 (Gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Niederwald, TX 78640
Leonardo
Job Details: 10/18/2021
Arrived on site to test unit for unit not starting when closing door. Test unit and found switches not making contact with door key. Replaced interlock test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Austin, TX 78753
Scott
Job Details: 10/18/2021
Arrived on site for flap on lint trap broken off and down in blower . Replaced lint trap and removed broken part . No lint build up. All checked normal. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Luis
Job Details: 10/18/2021
"Arrived on site for loud noise when fully opening both fresh food door. Diagnosed rounded out pin on door hinge assembly,replaced hinge,bushing and extension tested door operation noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit making a popping noise when the compressor is on. The customer identified the noise as what theyre complaint is about. I advised the customer that the noise is normal as the refrigerant is going through the system lines. I placed the unit in diagnostics and tested the thermistors, evap fan, compressor, condenser fan and ice maker. Unit is operating as designed. I advised the customer that the unit is operating as designed and the noises are normal. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Georgetown, TX 78626
Lou
Job Details: 10/16/2021
"Arrived on site to inspect range error code. Upon further inspection, I found the display showing F1E0. Following the tech sheet, I removed and replaced the main control and tested the unit. Unit is operating as designed with no further error codes. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect washer taking too long to wash and not getting enough water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. During fill, the unit took too long to fill. The unit operated as designed after fill. I manually tested the valve and found the cold valve not opening fully. I removed and replaced the valve and calibrated. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78664
Lou
Job Details: 10/16/2021
"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the breaker tripped. Cycled power to the unit and tested voltage at the outlet and terminal block and got 240V. Removed the back panel and inspected the element and cutoffs and found one of the connectors to the element not fully connected. Tested the components and all are within ohms readings range. I disassembled the interior of the unit and inspected the motor and found it good. Reassembled the unit and tested the unit and it is operating as designed. I recommended that the customer have an electrician inspect the breaker and advised that Whirlpool does not approve of GFCI breakers on major appliances. No lint observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all of the burners and found the back left burner ignitor does not arc when pressing the valve knob, but will arc when pressing other valve knobs. I removed the cooktop and found the back left burner valve ignitor harness was not fully seated. Reseated and confirmed the others were good and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. I manually tested the hot/cold valves and found the cold valve not opening fully. I removed and replaced the inlet valve assembly and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78626
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees. Customer advised that the ice maker wasnt working and not getting water. I tested the water dispenser and found no water coming out but I could hear the valve opening and humming. I pulled the unit out and found the water source at the wall was turned off. Also, I found the unit was not leveled properly. Once I placed the unit back in its space, I leveled the unit and provided recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Andice, TX 78628
Lou
Job Details: 10/16/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the tension pulley wheel badly gunked up as were the four rollers. Also found the belt beginning to fray.I vacuumed the lint from the unit and cleaned all axles. Reassembled the unit with the old belt and tested and unit is operating as designed. I am ordering the belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service ; ordrng 1 WP8547157 (Drive belt) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Georgetown, TX 78633
Lou
Job Details: 10/16/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=17 degrees and RC=51 degrees. I found frost on the evap cover. Removed the cover and found the evaporator engulfed in frost/ice. Inspected the defrost element and found it shorted as was the thermistor. I removed and replaced the defrost element and thermistor and removed the frost/ice from the evaporator. Tested the unit and it is operating as designed. The evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
Matthew
Job Details: 10/15/2021
Arrived onsite for dishwasher not functioning properly. Upon arrival put unit in diagnostics and found wash motor not energizing. Unit does fill and drain. Customer stated dishwasher would partially function if on normal mode and no other selections were made. Customer tried and again wash motor would not energize. Wash motor has total failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D4MDM01
Near Austin, TX 78748
Luis
Job Details: 10/15/2021
"Arrived on site for no water or ice. Tested dispenser no water,removed filter tested water dispenser water is dispensing,ran icemaker through a cycle water filled icemaker. Advised customer to replace water filter,if issue continues with new filter will need housing.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF
Near San Marcos, TX 78666
Noah D
Job Details: 10/15/2021
"Arrived on site to inspect unit for freezing items in fridge area, upon inspection found the unit at 47 in frudge and 0 in freezer, thermometer in unit was around 34-35, fixed the temps on ui and found the thermistors worked normally. 39 in fridge and 3 in freezer, customer will monitor. Complete"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Austin, TX 78721
Scott
Job Details: 10/15/2021
"Arrived on site for range throwing error code for fan . Customer did a power reset at breaker before visit . Has used unit several times , no reoccurring error . Ran diagnostics,for fan code . Cleared code and did a control reset . Ran preheat to 350, and then 400. No error codes . All checking normal. Did mention if it happens again range would need new blower . No gas leaks detected at time of service.Job complete"