We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Braunfels, TX 78132
Andrew
Job Details:
09/21/2023
Arrived on site to test unit for loud banging sounds. Found cam cover fell off causing noise. Not sure hot it came loose but reinstalled and was able to get screws nice and tight. Raised unit by lowering leveling legs. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78752
Matthew
Job Details:
09/21/2023
Arrived onsite for frost buildup in freezer compartment. Unit was thawed out. Disassembled and inspected found insulation debris blocking drain pan. Cleared debris. Ran diagnostics and thermistors pass. Heater is energizing. Appears clogged drain caused backup and ice buildup. Customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Canyon Lake, TX 78130
Andrew
Job Details:
09/21/2023
Arrived on site to test unit for FC drawer issues. Installed drawer properly and door gasket now sealing properly. No leaks detected. Advised customer on loading to prevent air flow blockage. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78702
Matthew
Job Details:
09/21/2023
Arrived onsite for unit not draining properly. Upon arrival inspected and found failed drain pump. Replace pump. Tested and unit is functioning properly. No leaks present at this time.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Joe Z
Job Details:
09/21/2023
Arrived on site for loud grinding sound. Upon arriving. Ran diagnostics and got error code F7-E1 tachometer missing. Raised unit for inspection of lower components. Found actuator has failed causing cam to be out of place and cause grinding. Need to replace actuator and cam. Replaced actuator W11481722 and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Belton, TX 76513
Tyler
Job Details:
09/21/2023
Arrived on site for refrigerator that was beeping and ui was resetting as if power loss had occurred when doors were opened. Upon arrival customer was able to provide video of ui failure and it mimicked ui power loss. Inspected door switchs but found no shorts or failures. Found correct polarity and stable 120 v from outlet with no drops. Replaced ui and hv control. Unit is working as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details:
09/21/2023
Arrived on site to test unit for orange flames. Test unit and found orange flames on all the burner. Changed valve test unit and unit still a little orange. Found customer had dehumidifier on in another room. Advised customer that will turn the flames orange job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Leonardo
Job Details:
09/21/2023
Arrived in site to test unit for error code for internal board malfunction. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78729
Kimo
Job Details:
09/21/2023
"Arrived onsite for a refrigerator that is forming ice under the crisper drawers. Up arrived I found ice under the crisper drawers. I removed the ice and checked the drain tube and found the it is sagging letting air into the unit which can cause this issue I also found the that right side door gasket has a hole in it. I am ordering the gasket, drain tube/extension and adhesive. And having the office reschedule return ; ordrng 1 W10917313 (GASKET-DOR) and 1 W11661572 (EXTENSION) and 2 W10841140 (ADHESIVE)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Briarcliff, TX 78669
Paul
Job Details:
09/21/2023
Arrived onsite for a dishwasher and while I was there the customer stated the cooktop flames were to high. I advised to call Whirlpool. I found the unit is on LP and the burner valves were never adjusted for LP. Returning with a LP conversion kit. Ordering W10853432 SPUD-ORFCE. Office to RS.; ordrng 1 W10853432 (SPUD-ORFCE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Matthew
Job Details:
09/21/2023
Arrived onsite for unit not dispensing ice. Disassembled and found failed motor. Replaced motor and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Scott
Job Details:
09/21/2023
Arrived on site for dishwasher leaking . Found tub full of water and not draining . Found plug still in disposal. Removed plug and unit is draining now . Ran diagnostics and unit is working properly. No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78744
Scott
Job Details:
09/21/2023
Arrived on site for washer not getting water .found valve working but wash motor has failed . Got wash motor and heater error codes . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW05
Near Georgetown, TX 78633
David Z
Job Details:
09/21/2023
Arrived on site to diagnose refrigerator with Uninstaller shelf. Customer needed assistance installing the lower drawer shelf since it was removed to investigate the reservoir tubes behind it. Advised on proper process for installing shelves and general usage. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Matthew
Job Details:
09/21/2023
Arrived onsite for hood light not functioning. Upon arrival inspected unit. Found control failed not sending voltage to housing. Replaced control . Tested and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Dripping Springs, TX 78620
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for freezing food in left RC drawer, tested unit found damper is working properly, customer has RC set to 36 and only opens RC couple times a day, Stated to customer that recommended temp for RC is 38 but since RC is hardly opened, setting it between 39 and 41 is recommended, customer will monitor and will raise temperature to 41 if found necessary, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Dripping Springs, TX 78620
Andrey
Job Details:
09/21/2023
"Arrived on site to replace previously diagnosed ice maker, replaced ice maker and tested, checked and filled with water but not the desired amount, advised customer to replace filter and if ice production is not satisfactory to call us back, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for grinding noise, tested unit found gear case shaft has dropped causing cam not to disengage properly grinding teeth on cam pulley, replaced gear case, cam and shift actuator and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near New Braunfels, TX 78130
Leonardo
Job Details:
09/21/2023
Arrived on site to test unit for door to hard to open. Unistall unit and found insulation stuck on left hinge making door difficult to open. Removed insulation from hinge test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Lou
Job Details:
09/21/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that is showing an error code and wont heat. I placed the unit in diagnostics showing error code F3E0-bad sensor. I pulled the unit out and tested the sensor and harness and found both good. Following the tech sheet for the error code, I removed and replaced the sensor and tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Spicewood, TX 78669
Paul
Job Details:
09/21/2023
Arrived onsite for a washer that is not dispensing detergent. I checked the washer for stored error codes and found none. I ran the diagnostics cycle and tested voltage at the molex for the detergent pump and had 120VAC and found detergent entering the machine. I showed the customer the suds in the machine. The customer had the detergent concentration set on 6 and it should have been on 2 for the detergent they are using. I set the hardness selection to hard for their water. I ran a normal cycle and found the pump running when it called for detergent. I explained to the customer that it is going to sense the load weight and pump the detergent accordingly by what the washer senses. I explained that they should not see suds like I showed him during the diagnostics test and only see a few bubbles. The machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Uhland, TX 78640
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for long dry times, tested unit found no air movement when lint screen removed, went outside and found vent completely clogged, advised customer not to run unit until the screen and vent has been cleaned, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Pflugerville, TX 78660
Kimo
Job Details:
09/21/2023
Arrived onsite to install a ice maker. Upon arrived I installed the new ice maker and tested the unit and found the unit operating as designed.no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78730
Paul
Job Details:
09/21/2023
Arrived onsite for a dishwasher that hasnt heated since the element and pump were replaced. I found the right side element wire had come disconnected. I tightened the spade connector and connected it to the element. I tested the dishwasher and found it heating and working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Scott
Job Details:
09/21/2023
Arrived on site for microwave not starting . Readjusted interlocks . Ran test heat of water . Heating to wp specs. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFW02
Near Austin, TX 78748
Scott
Job Details:
09/21/2023
"Arrived on site ,replaced door and badge . No other issues found . Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near New Braunfels, TX 78130
Leonardo
Job Details:
09/21/2023
Arrived on site to test unit for unit smoking and turned power off. Test unit and found transformer wires that connect to the magnetron melted and burned out. Called safety and they asked if there was more and I advised safety I didnt know because I couldnt test the unit till we replaced magnetron capacitor and diode and transformer. They will call customer and talked to them about the next step job complete. #7737325722
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78717
Gerry C
Job Details:
09/21/2023
SV on arrival found FC door not sealing. Removed gasket and found liner insulation was mismanufactured in FC door. Attempted to replace seal. Found would not correct issue due to defective door. FC door required for repair. LW10648583. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW10648583 (Fc door)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details:
09/21/2023
Arrived on site for no heat dryer . Found unit dropping one leg of power . Flipped breakers. Rechecked and getting both legs . Ran dryer and unit is heating . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details:
09/21/2023
Drives onsite to replace faulty control. Replaced control and tested. Tested at 350 degrees and unit is heating properly. Cycled at average of 355. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78628
Lou
Job Details:
09/21/2023
"Arrived on site to inspect oven microwave combo unit with microwave not starting when pressing the start button. Upon further inspection, I found when pressing start, the display will show Start? as the door is not closing properly. When I press on the left side of the door and press start, the unit operates as designed. I am ordering the hinges and inner door panel and scheduled return service for 09/28/23. Unit is still operable at this time.; ordrng 2 W11598178 (Hinges)s and 1 W11684570 (Inner door panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Burnet, TX 78611
Maurice R
Job Details:
09/21/2023
Arrived onsite for dishwasher with error F8E4 overflow switch activated. On inspection found water in the overflow tray. Cleared the water and r@n the unit 3 times in diagnostics mode looking for a leak. No leak detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details:
09/21/2023
"Arrived on site for an ice machine that is not even making any ice at this point. Inspected unit and work area. The customer advised that after the last technician installed the recirculation pump, he never stayed to make sure that it actually harvested ice. She advised that it never actually dropped ice and Was just running for 24 hours without dropping any ice. I ran the unit through an icemaking cycle and found the evaporator plate would not even get the water cold. Checked underneath and found frost buildup on the refrigerant line going to the evaporator plate for the evaporator plate lukewarm indicating a leak of refrigerant. I am ordering a compressor, dryer, access, valve, and evaporator for repair. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service due to multiple sealed system parts needing to be replaced.; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Drier) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R134A (R134A)"
We serviced a
JENN-AIR RANGE
Model JJW2430LL00
Near Spicewood, TX 78669
Paul
Job Details:
09/21/2023
Arrived onsite for a oven to replace the left piece of trim. I replaced the trim but the piece that was damaged on the original piece of trim was missing on the new piece and it leaves a gap showing. I checked the part number on the box and it is the correct part number for this model. I took multiple photos. I explained to the superintendent what was happening and that we would need to research the part to know what we would need to do next and that someone would be in contact with him when we have an answer. Either the trim was manufactured wrong and we need to order another left trim or they changed the design and we would need to order the right side trim to match the left side. Ordering parts research/left side trim. Office to RS.; ordrng 1 Partsresearch (Left side trim)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Georgetown, TX 78626
David Z
Job Details:
09/21/2023
Arrived on site to diagnose washer not starting cycles. Tested unit and confirmed it doesn't go past rhe safely lock and unlock. Tested and found drain pump unresponsive. Checked harness and found the harness was broken off at the drain pump due to using an improper dolly. I was able to successfully repair the damaged wiring and added an extension. Verified proper operation. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78724
Joe Z
Job Details:
09/21/2023
"Arrived on site for not cooling. Upon arrival, unit is cooling but compressor operates the draws 5.40 amps then clicks off every couple of minutes. Need to replace compressor. Ordering compressor, Uv drier, access valve, nitrogen, r600 kit, and 2 hours weigh time. Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hourweigh (2 hour weigh)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76542
Tyler
Job Details:
09/21/2023
"Arrived on site for washer needing previously diagnosed suspension, gearcase, slider, rotor, and valve. Reconf8rmed failure and installed parts. Retested unit and found no leaks and washer working as designed. Call complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fort Cavazos, TX 76544
Tyler
Job Details:
09/21/2023
"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed failure and found bearings had failed. Used repair kit and replaced belt, rollers, Idler, and added sound pads. Found noise removed and u it now working as designed. Call complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Austin, TX 78727
Kimo
Job Details:
09/21/2023
"Arrived onsite for a DW that is not responding, actually the complete was that the unit is not washing the dishes. Upon inspection I ran the unit in diagnostic mode and found that the sump&motor did not kick on I am ordering the sump&motor and return with the control., I set return date for 09/28/23 tenet would like to be contacted at 9406423583. ; ordrng 1 W11613570 (PUMP&MOTOR)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Pflugerville, TX 78660
Kimo
Job Details:
09/21/2023
Arrived onsite to install properly ordered part. Upon arrival I installed the new cooktop and tested the unit and for the unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mustang Ridge, TX 78610
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for not cooling, tested unit found compressor attempting to start makes a grinding sound and shuts off after ten seconds pulling 12 amps, replaced start device with no change, will need to replace compressor, dye drier and access valve, potential leak in pre cooler to be determined if needs to be replaced as well, ordering parts office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W11644054 (Pre cooler)"
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0ES1
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
WFG515S0ES1 Arrived for parts deliver. I hand-delivered the parts to the customer. Office to charge CC on file. No access to unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Martindale, TX 78655
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for FC door not opening, tested unit found slides are not rolling properly, need excessive force to pull FC door open, need to replace left and right slides, ordered parts, office to get authorization, rescheduled for 9/28; ordrng 1 W11668671 (Left slide) and 1 W11668671 (Right slide)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Salado, TX 76571
Tyler
Job Details:
09/21/2023
"Arrived on site for refrigerator not allowing fc door to shut properly. Upon arrival confirmed failure. Found causing of door failure was slides and bracket bending and not allowing it to glide shut properly. Replaced glides and brackets, and adjusted feet to allow door to shut more evenly and properly. Found unit working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78744
Scott
Job Details:
09/21/2023
Arrived on site for no heat dryer . Found outlet is dropping a leg of power . Advices maintenance to check breaker and outlet . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model EV188NYWS01
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
"EV188NYWS01 Arrived to inspect ice on floor of unit and water dripping. I found the drain tube had not been fully cleared on prior service and it had caused an ice mass to form in the drip pan area, resulting in overflow and eventual leaking. I flushed the line of debris and tested. Operational test good, no leaks observed during service. Warranty applied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
"KRMF706ESS05 Arrived to install previously diagnosed and ordered part. I verified the ice maker within MOhm range and removed and replaced. I tested and verified operation. The ice maker fill tube heater was incorrectly placed and the cause of the prior mentioned freezing. I corrected the heater placement and tested. I applied air-block to the fill tube entry point. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/21/2023
"Arrived on site for dryer not turning on/heating correctly. Upon arrival confirmed failure and couldnt get ui to respond in normal operation. Was able to enter diagnostics and found F4E1, F4E3, & F4E4. Tested voltage from outlet and found stable/polarized 240 v with no load drops. Found control L2 relay switch broken and not allowing proper power distribution. Replaced control and tested unit. Found dryer heating as designed and fully operational. Call complete"
We serviced a
JENN-AIR OVEN
Model JMW3430LM02
Near Andice, TX 78628
Maurice R
Job Details:
09/21/2023
"Arrived onsite for broken heating element support. Installed new heating element support in the MW. Tested unit heated glass of water, unit operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near New Braunfels, TX 78130
Andrew
Job Details:
09/21/2023
Arrived on site and replaced previously diagnosed LH RC door gasket and formed with heat gun. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lorena, TX 76655
Jonathan M
Job Details:
09/21/2023
"Arrived on site for a microwave that popped and now has no power. Inspected unit and work area. The customer advised that his mother was using his microwave for over an hour and a half making microwave potatoes. After his mother was done, the next time they used it, there was a big pop inside of the microwave, and they smelled smoke. Called the unit down from the wall and disassembled the unit. Could not find any grounded wiring or visibly failed parts. Found all connections were good. Checked the door switches and found all door switches, operational and functional. Found the fuse open indicating an issue with the door switch or high-voltage components. I called Whirlpool safety team and spoke to Kelley SR# 7737332355. She advised to proceed with repair. I went ahead and replaced the fuse, transformer, capacitor, diode, and Magnetron. I tested the unit several times and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Matthew
Job Details:
09/21/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Found magnetron thermostat OL. Jumped line and tested. Unit is heating. Ordering thermostat. Set to return Wednesday the 27th.; ordrng 1 W10832024 (Mag-thermostat)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Canyon Lake, TX 78133
Andrew
Job Details:
09/21/2023
Arrived on site to replace previously diagnosed parts. Found it was a miscommunication in my part. Repair was completed on initial visit 9/13. Ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Temple, TX 76502
Tyler
Job Details:
09/21/2023
"Arrived on site for microwave. Couldnt reach customer prior to or at arrival by phone, doorbell, or knocking. Will need office to reschedule repairs with customer er once their availability is known."
We serviced a
LG WASHER
Model WT1501CW
Near Andice, TX 78628
Maurice R
Job Details:
09/21/2023
Arrived onsite for washer water not turning off. On inspection the hot water stayed on even after I unplugged the unit. I had to turn the hot water off. Replaced the valve and the unit now turns off during the wash cycle. No water leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Matthew
Job Details:
09/21/2023
"Arrived onsite for unit not cooling properly. Disassembled and found no frost pattern. Clamped compressor and found pulling .2 amps. Pierced system and found no presence of a leak. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor for 24 hrs. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Salado, TX 76571
Tyler
Job Details:
09/21/2023
"Arrived on site for washer making a screeching noise during spin on every cycle. Upon arrival confirmed noise failure. Found gearcase shaft had failed leading to noise failure. Replaced gearcase then tested unit with 8 towels, found noise no longer present and working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78754
Joe Z
Job Details:
09/21/2023
Arrived on site to replace previously ordered parts. Replaced chute and screen. Test unit and still having airflow issues. Ran vent test and confirmed with customer that vent test has failed. Advised customer to have vent cleared or she will continue having drying issues as well as failure to components on heating circuit. Uploaded picture on SD. Unit is heating and operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near Austin, TX 78757
Wesley
Job Details:
09/21/2023
Arrived onsite for noise complaint and found compressor start up vibration. Eliminated noise with padding and dampeners. Unit is now operating as designed. Advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78747
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for leaks. Ran unit for 30 minutes no leaks present at this time.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Gerry C
Job Details:
09/20/2023
"MED6230HW2 Arrived to inspect garment tearing. The customer showed me two items that had large torn areas, approximately 4-6 inches in length and consistent with washer wash plate tearing. I tested the dryer and inspected all interior drum surfaces and found no signs of issue or areas that could damage the garments in that manner. I discussed the relationship of detergent use and tearing within the washer and the customer will attempt different use. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to inspect and advise customer on new refrigerator. Confirmed no failures were present in unit and answered basic operational questions. No repairs needed on unit. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for unit not draining. Test unit and found and drain pump. Replaced drain pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Wesley
Job Details:
09/20/2023
Sr#7737374685 arrived onsite and found unit operating with damage from drop that caused unit to have perpetual air gapping. Reported findings to techline. Customer to call whirlpool customer care for next steps.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78745
Wesley
Job Details:
09/20/2023
Arrived onsite and found fridge had dropped creaking massive air gapping.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near New Braunfels, TX 78130
Andrew
Job Details:
09/20/2023
"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer to monitor and if issue persists, have contractor replace faulty breaker. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Canyon Lake, TX 78132
Andrey
Job Details:
09/20/2023
"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, unit is trying to activate a full defrost but only defrosting the bottom 2 inches, will need to replace control, heater harness assembly and thermistor, advised customer to turn off unit 24-48 hours before our next appointment, ordered parts, office to reschedule ; ordrng 1 W11650661 (Heater harness assembly) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Maurice R
Job Details:
09/20/2023
Arrived onsite for dishwasher with no power. On inspection found 0 volts at outlet. I plugged the unit into a extension cord and the unit ran a diagnostic mode. I asked the customer how you turn on the garbage disposal. She showed me switch on the wall by the range. There was another switch that was for the dishwasher that was turn off. Turn switch on and the dishwasher had power now. No water leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waco, TX 76705
Jonathan M
Job Details:
09/20/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the timer and the knob and tested the unit. The unit began to heat and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Killeen, TX 76543
Tyler
Job Details:
09/20/2023
Arrived on site for dishwasher constantly draining and flashing F8E4. Upon arrival confirmed failure. Found wiring to drip pan damaged and repaired wiring. Found error stopped and unit could cycle as designed with no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Pflugerville, TX 78660
Kimo
Job Details:
09/20/2023
Arrived onsite for a dryer that is not starting. Upon inspection I found. That the timer Knob was broken. I will have to return with the knob to complete the call customer would like to have a friday return date if possible. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salado, TX 76571
Tyler
Job Details:
09/20/2023
"Arrived on site for washer not turning on. Upon arrival found stable 120 connection. Found drain pump at 20.1 ohms and no failures with motor, belt or cam. Found control not sending and voltage to ui and replaced control. Found power restored to ui and ran test on washer, found unit working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Cedar Park, TX 78613
Kimo
Job Details:
09/20/2023
Arrived onsite for a washer with a wash plate screw that had backed out I replaced it. Upon further inspection I found that the rotor cam loose to I replaced the rotor and tested the unit and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Matthew
Job Details:
09/20/2023
Arrived onsite to replace diffuser. Replaced diffuser and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near New Braunfels, TX 78130
Andrey
Job Details:
09/20/2023
"Arrived on site to test unit for gas smell, customer stated that it is random that they noticed the smell, checked all possible leak point and could not detect or smell any gas, customer stated that they rarely use the exhaust fan when using unit and that could causing residual gas to get trapped in lower compartments , advised customer to always use exhaust fan when using the range, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Austin, TX 78746
Wesley
Job Details:
09/20/2023
Arrived onsite and found unit operating with failed airflow symptoms. Brand new install. Found major clogging at the weather cap on the vent. Roof vent. Advised that the duct should be cleaned to correct. Unit is otherwise operating as designed.
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Waco, TX 76712
Jonathan M
Job Details:
09/20/2023
Arrived on site for a washing machine that is making squealing. Sounds when the unit starts to spin. Inspected unit and work area. Customer advised that the unit only does this at the beginning portion of the spin cycle and that it will go away after 10 to 15 seconds. I did confirm the customers complaint and found the cam and belt worn causing the issue. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to diagnose range with no power. Examined unit and found good voltage and polarity at the outlet. I found a slice in the power cord causing the failure (added pic to SD). Ordering power cord to resolve. Office to schedule when we get the cord. ; ordrng 1 W11582239 (Power Cord)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Wesley
Job Details:
09/20/2023
Arrived onsite and found compressor making bad sound during start up and then coming to a halt. Absolute no cool. Ordering compressor to replace. Office to reschedule. ; ordrng 1 W11592010 (Compressor) and 1 W10913906 (Access valve) and 1 W10843121 (Non uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Niederwald, TX 78640
Andrew
Job Details:
09/20/2023
"Arrived on site to test unit for excessive shaking. Found wash basket does not have holes punched through. Per service pointer W11684122 needing to replace wash basket. Recommend replacing basket, suspension and tub ring. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring) and 1 W11611297 (Belt)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to diagnose microwave oven combo with light out in microwave. Tested unit and found light out. Removed bulb and found it open. Replaced the bulb and tested unit. Verified all working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for side panels damaged and rear covers damaged. Ordering parts office to reschedule ; ordrng 1 W11379354 (Cover rear) and 1 W10162249 (Cover wire) and 1 Wpw10162245 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
Matthew
Job Details:
09/20/2023
Unit in 222. Arrived onsite for unit leaking. Upon arrival inspected unit. Ran unit and found leak was coming from dispenser drawer and dripping down door assembly onto the floor. Tried leveling unit but still leaking. Ordering dispenser. Office to reschedule. Requesting 2 man. Unit stacked in a closet. ; ordrng 1 W11524105 (Drawer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details:
09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details:
09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
MAYTAG WASHER
Model MDB8989SHZ0
Near Austin, TX 78736
Scott
Job Details:
09/20/2023
Arrived on site replaced sump and motor and left adjuster . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details:
09/20/2023
Arrived onsite for a dishwasher with all the cycle and option lights flashing. The customer told me when running a cycle the machine will just stop and the clean light starts flashing. He stated when this happens the UI will not respond and nothing else is running on the machine. I checked for correct voltage and polarity finding both good. I ran the diagnostics service cycle and it completed the cycle working as designed. The issue sounds like the same issue that Technical Service Pointer #: W11682433 was issued for. I changed the control and tested the unit. All is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrew
Job Details:
09/20/2023
Arrived on site to test unit for loud rattling sound. Found coin caught in drum baffle. Removed coin and noise is no longer present. Applied damper to side cabinet. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Driftwood, TX 78619
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for unit taking 20-30 minutes to pre heat to 400?. Test unit and unit got to 400? with in the correct time of 19 minutes. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for no power. Test unit and checked junction and found no power. Found loose connection secured power to unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cedar Park, TX 78613
Gerry C
Job Details:
09/20/2023
"WDP540HAMZ0 Arrived to inspect no drain operation. I found the garbage disposal had been recently replaced and the knock-out plug was still in place. I removed the obstruction and tested. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78750
Kimo
Job Details:
09/20/2023
"Arrived onsite for a DW that is having a issue where the normally button would stop working this has happened three other times before now. Upon arrival I pushed the normal but and found that it worked, I ran a Normal cycle with no issue I then contacted Butch at techline a documented my findings and the fact the we had been out on the same issue four times in total and it was determined as the unit is operating as designed this time out that I would not replace the Ui but to Double check the voltage and the polarity at the junction box as if any of them is wrong this can cause the unit to act erratic.they were correct. At this point I got the Sr#7737149288. And the advice to give to the customer that they use their pointer finger print not the tip as using your pointer finger print makes it easier for the Ui to register you button presses."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Leander, TX 78645
Maurice R
Job Details:
09/20/2023
"Arrived onsite for dryer not drying in a timely manner. On inspection found that there is air flow now but the unit was short cycling off early. Installed a thermistor and thermal fuse. Tested unit n timer setting and it working as designed but you use a sensing setting it short cycles and turns off. The ui was having a issue selecting certain keys. Ordering a ui, control board and sensing circuit. ; ordrng 1 W11618916 (Control board) and 1 W11626080 (Ui) and 1 WPW10298258 (Moisture sensor harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78724
Joe Z
Job Details:
09/20/2023
Arrived on site for light not operating. Upon arrival test unit and bulb is not lighting. Found connection to housing is not secured. Secured connection and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Andrew
Job Details:
09/20/2023
Arrived on site to test unit for excessive shaking. Found tub was leaning back further than it should be while empty. When pushed back about half an inch it would hit rear panel. Suspension appeared not be installed in proper mounting point on base of cabinet. Spoke with techline and replaced shocks in proper location. Tub now sitting properly. Completed diagnostics with no issues. No leaks detected. Job complete. SR#7737044760
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Wesley
Job Details:
09/20/2023
Arrived onsite and found unit is producing ice but customer is concerned it is slow. Ordering icemaker to correct issue. Advised customer on repair. Advised that unit may be working as designed but will replace the icemaker just in case. Must be after 5pm graveyard shifters. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS01
Near Austin, TX 78721
Matthew
Job Details:
09/20/2023
Arrived onsite for hood light not turning off. Upon arrival found control relay stuck sending constant voltage. Replaced control. Tested unit and is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near West Lake Hills, TX 78746
Wesley
Job Details:
09/20/2023
Arrived onsite and installed the correct oven door. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE DISHWASHER
Model PDT720SSH6SS
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
"Arrived on site to follow up on dishwasher that was leaking. Customer said unit completed 2 cycles and then leaked starting on the third. Found unit had a nasty leak, but no damaged was found to kitchen. I ran the unit and observed the leak. I found the short hose on the wash motor had started leaking / ruptured from the rubber. I also saw water start pouring out of the sump assembly as well where it's sealed to the tub. Spoke with MS in office and customer. Advised we can either cease repair, or the required parts to potentially resolve are a sump assembly, sump gasket, new wash motor and elbow, new hoses and a diverter assembly to resolve leaks and prevent future leaks with a new sump. Customer will follow up with office on what they want to do."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Temple, TX 76502
Jonathan M
Job Details:
09/20/2023
Arrived on site for a refrigerator that is intermittently not making ice. Inspected unit and work area. The customer advised that the unit will make ice for a few days and then will start making ice for up to a week in between. Found very little ice production made by the icemaker and did confirm the customers complaint. Found the freezer temperature at proper temperature. Went ahead and replaced the icemaker and tested the unit. The unit is now working and operating as designed. Call complete.