Service History 320 - Appliance Express

We serviced a

GE DRYER

Model GFD55ESPRRS

Near Jarrell, TX 76537

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose dryer that was not heating. On arrival ran unit and found itnwas drying. I was informed the unit was only a couple weeks old and had not heated properly. This places the unit under mfr warranty, and it's recommended to have GE resolve. Customer said they would have it worked on out of warranty. Consulted office and advised customer that we will not pursue repair. Unit should not need a software update and since it's brand new some of the harnesses and control parts will take longer to get and may be costly. No repair being performed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for flames to high. Adjusted flames test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Smithville, TX 78957

Matthew

Job Details: 09/13/2023

Arrived onsite for sealed system repair. Replaced failed compressor and dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Notified customer to give 24hrs and will monitor bottle of water in the freezer. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, TX 78633

David Z

Job Details: 09/13/2023

"Arrived on site to diagnose refrigerator not cooling properly. Found RC section not cooling due to ice buildup on evaporator. I removed the evap cover due to fan not running, and also found the right side of the evaporator engulfed in ice. Melted the ice down and replaced the evap cover. Verified the fan was running properly arter repair was completed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near West Lake Hills, TX 78746

Luis

Job Details: 09/13/2023

"Arrived on site. Customer defrosted unit,opened freezer door found ice build up on right side,checked door seal good,removed door checked door slides and brackets,both closing as designed. Found gaps between liner and cabinet added adhesive to gaps. If issue reoccurs unit will need a freezer door."

We serviced a

MAYTAG WASHER

Model MDB8989SHZ0

Near Austin, TX 78736

Scott

Job Details: 09/13/2023

Arrived on site for poor washing performance. Ran diagnostics found wash motor very loud . Also found left hand upper adjuster not staying in place . Ordering adjuster and sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10591570 (Sump and motor)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Kingsland, TX 78639

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer not locking and starting a cycle. Upon further inspection, I found the customer had items in the tub ready to be washed and the unit was overloaded. I made recommendations for use and care and explained what size loads to wash. I placed the unit in diagnostics showing error code F0E9-off balance pause. I cleared the code and continued with testing and the unit is operating as designed. I tested the unit on a Normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."

We serviced a

GE RANGE

Model JBS60RK1SS

Near Harker Heights, TX 76548

Tyler

Job Details: 09/13/2023

"Arrived on site for range needing previously diagnosed back right inf switch, upon arrival reconfirmed failure and installed part. Found inf. Switch could send 240 on low/high dual setting but only inner element would turn on. Replaced front right element and found the same results indicating element sent was defective. Will need office to get autho to replace WB30X24111 front right element.; ordrng 1 WB30X24111 (Element(fr))"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Austin, TX 78737

Scott

Job Details: 09/13/2023

"Arrived on site ,replaced cooling fan , appliance mang control, mag ,and inverter . Ran heating test and 30 seconds in microwave was smoking . Shut unit off and killed power at breaker . Called tech line , recommended harness and new cooling motor . Also ordering parts research on harness . Also ordering 2 wave guide covers . Wave cover , fan , appliance manger Sr 7737319997 Call to set return ; ordrng 1 Partsresearch and 2 W10915651 (Wave guide)s"

We serviced a

WHIRLPOOL WASHER

Model Wtw8127lw1

Near Georgetown, TX 78626

Gerry C

Job Details: 09/13/2023

"WTW8127LW1 GP arrived on site to inspect washer making loud noise. Customer stated that in certain cycles it sounds like rocks in a blender and the basket would not stop spinning unless they cut power to the unit. Upon inspection I found that the gearcase oil had leaked out and there was an excessive amount of debris on the upper shaft. Replaced the gearcase, rotor and slider. Reassembled and calibrated the unit. Ran diagnostic cycle and the unit completed it with no errors. Informed customer of my findings and advised them on use and care of the unit. No water leaks observed during service. Also found that the pan underneath the unit was not properly installed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Andice, TX 78628

Maurice R

Job Details: 09/13/2023

Arrived onsite for previously diagnosed parts. I tried to use the spacer that were sent to help level the door. They were to small to go on the hinge. I used a washer from my truck to lift the door. You can only use 1 washer or the sleeve for the hinge does not fit back on the hinge correctly. I got the door pretty close by using the 1 washer and adjusting the feet. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Leander, TX 78641

Maurice R

Job Details: 09/13/2023

"Arrived onsite for dishwasher not working. On inspection there was power, I found 2 errors on the unit. Water was working and drain was working.nit would not spray water. Installed new pump assembly and it is operating as designed and no water leaks detected during service.F4E3 F7e1"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for not cooling properly. Found condenser was extremely clogged preventing compressor from getting proper air flow causing compressor to overheat and kick off on thermal. Cleared condenser and cooled compressor down with wet rag. Found compressor was pulling 1.2 amps and working as designed. Condenser and evap motor working properly. Advised customer to allow unit at least 24hrs to reach set temps. No leaks detected. Job complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Georgetown, TX 78626

Gerry C

Job Details: 09/13/2023

ADB1400AMS0 GP arrived on site to inspect dishwasher not operating. Upon inspection I found that there was no junction box connected to the unit. Checked to make sure there was voltage at the outlet. Ran service test mode and unit operating as designed. No water leaks observed during service. Informed builder of my findings

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Leander, TX 78641

Maurice R

Job Details: 09/13/2023

"Arrived onsite for previously diagnosed parts. Installed the inlet thermistor and tested dryer. The dryer heated up, let the unit for 5 minutes. The test will be when the customer use the normal setting with wet clothes. No gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78633

David Z

Job Details: 09/13/2023

Arrived on site to diagnose refrigerator with no working icemaker. Checked and found icemaker unresponsive. I checked the door harness and found broken wires in the harness resulting in lack of power to icemaker. Ordering autho and a new door. Office to schedule when new door arrives.; ordrng 1 LW11037733 (Freezer Door)

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Austin, TX 78746

Wesley

Job Details: 09/13/2023

Arrived onsite for ongoing rattling concerns and determined that the cause of the noise was rattling from the ridged vent. Advised customer on findings and provided instruct on instillation and findings. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78759

Wesley

Job Details: 09/13/2023

Arrived onsite and replaced the pump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2023

Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed issue and installed seperator. Found air leak gone and unit working as designed. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for HMI acting erratic. Replaced control per service pointer W11682433. Replaced with correct recommended control W11410065. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Salado, TX 76571

Tyler

Job Details: 09/13/2023

Arrived on site for refrigerator not cooling and door not sealing. Upon arrival confirmed failure and inspected unit. Found uit not lvl and top right corner of outter liner starting to bow outward. Releveled unit and found gasket could seal better. Spoke with techline to document liner bowing and techline said no further repairs could be made to it (Sr# 7737319600) call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Round Rock, TX 78681

Gerry C

Job Details: 09/13/2023

"KRFC704FPS04 GP arrived on site to perform a sealed system repair. Removed and replaced the compressor, condenser, non uv drier and service port. Pulled vacuum down to 380 microns and watched the gauges to verify the vacuum held. Charged the unit with 4.5 oz of R134. Reconnected power to the unit and it began cooling. Seated the drain tube properly and leveled the unit. No water leaks observed during service"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Austin, TX 78735

Scott

Job Details: 09/13/2023

"Arrived on site ,replaced slides left hand and left support upper and both right hand supports on bottom draw . Doors are closing properly . Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78703

Wesley

Job Details: 09/13/2023

Arrived onsite and found unit operating with failed console. Replaced console. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Austin, TX 78703

Luis

Job Details: 09/13/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, TX 78653

Matthew

Job Details: 09/13/2023

Arrived onsite for unit freezing items in fresh food section. Upon arrival inspected unit. Found majority of items frozen in RC. Ran diagnostics and found diffuser door sticking allowing cold airflow to continuously funnel air into RC. Ordering diffuser. Set to return September 20th.; ordrng 1 W11645127 (Diffuser)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78722

Joe Z

Job Details: 09/13/2023

"Arrived on site for not drying. Upon arrival, Ran diagnostics and there are no saved error codes. Ran diagnostics and heater is energizing and pulling correct amperage. Noticed there is no rinse aid being used. using rinse aid, hot water, and placements of dishes will help with drying process. Explained how plastics will not dry correctly with this model. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bastrop, TX 78602

Matthew

Job Details: 09/13/2023

Arrived onsite for unit leaking. Upon arrival inspected unit. Ran unit and found no signs of leaking. Inspected behind unit and found AC drip pipe is draining down the same line as he washer standpipe. The dripping sound is from the ac not the washer. No signs of water in the flooring. No leaks present at this time.

We serviced a

ELECTROLUX WASHER

Model EWFLS70JSS0

Near Georgetown, TX 78628

David Z

Job Details: 09/13/2023

"Arrived on site to replace dispenser drawer to resolve lack of spring action when opening. Found new drawer was blue, and even with testing it no difference was made. By the looks of the interior of the drawer housing there is a lever that's sagging and isn't staying locked where it needs to. Customer does not wish to further pursue a repair, and doesn't mind running unit as is. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78665

Gerry C

Job Details: 09/13/2023

"KRMF706ESS01 GP arrived on site to perform a sealed system repair. Replaced compressor, uv drier and service port. Pulled vacuum and found the vacuum would not hold. Charged the system with nitrogen to 120psi and bubble tested braising points, FC &RC Evap and found no leaks. Charged the yoder loop with nitrogen and discovered a slow leak is present. Advised tech line of my findings. Unit submitted for product exchange. No water leaks observed during service. SR# 7737320902"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Verified receiving proper voltage(120vac). Replaced motor and unit now working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, TX 78747

Scott

Job Details: 09/13/2023

Arrived on site for dryer taking multiple cycles to dry. Ran air flow and temp checked . Found air flow restriction. Recommended customer to have exterior vent cleaned. Job complete Collected 162.36 AUTHO 4CNLV3

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/13/2023

Arrived on site to test unit for temps being erratic. Found UI display is out. Recommend UI and control replacement. Office to reschedule. ; ordrng 1 W10848301 (UI) and 1 W10843055 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78745

Luis

Job Details: 09/13/2023

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marble Falls, TX 78654

Lou

Job Details: 09/13/2023

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the spin cycle and found the basket slipping on the gearcase spindle. Stopped testing and disassembled the unit to find the teeth on the bun stripped and the teeth on the gearcase rusted and stripped. Tilted the unit back to inspect the gearcase components and found the cam teeth beginning to strip and the belt with slack in it. Once I received authorization to replace parts, I removed and replaced the gearcase, cam, belt and hub and calibrated the unit. Retested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID RANGE

Model KCGS356ESS05

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/13/2023

Arrived on site for cooktop burner flame to big on the low setting. On interior found 2 burners that there was no simmer just high and medium. Adjusted the valve so the burners have a simmer flame. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS02

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/13/2023

"Arrived onsite for a oven with a error message. The error message is for a missed wired unit or the power flashed on and back Will create the error message. I turn the breaker off for 1 minute and restarted the unit. The error message was gone, I heated the oven to 300? before I turn it off. The oven is working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Pflugerville, TX 78660

Kimo

Job Details: 09/13/2023

"Arrived on site to install previously diagnosed parts. Upon arrival I installed the new control, cam,and actuator and tested the unit and found unit operating as designed no leaks."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Georgetown, TX 78626

Gerry C

Job Details: 09/13/2023

MED4500MW0 Arrived to inspect timer not working. I found the timer had failed internally and locked up. I removed and replaced the timer and tested. The knob had failed as well and will require replacement. Part W11675852 D2C.; ordrng 1 W11675852 (Timer Knob) and 1 PartD2C (W11675852 D2C)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Dripping Springs, TX 78620

Scott

Job Details: 09/13/2023

Arrived on site for Fronde not making ice . Found IM will not harvest or fill. Ordering ice maker . Call to set return ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Smithville, TX 78957

Matthew

Job Details: 09/13/2023

"Arrived onsite for unit making lots of noise when in use. Upon arrival inspected unit. Found rollers and idler worn. Also belt was worn. Replaced idler pulley, rollers (2) and belt. Unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Round Rock, TX 78681

Kimo

Job Details: 09/13/2023

"Arrived onsite to install properly diagnosed parts.upon arrived installed the new ui, gasket and tested the heating element and found that the heating circuit is good. I replaced the control and tested the unit and found the unit operating as designed no leaks."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, TX 78733

Leonardo

Job Details: 09/13/2023

Arrived on site to replace console. Replaced console test unit and unit still not working. Removed back cover and found blower stuck with vent. Secured vent away from blower test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Belton, TX 76513

Tyler

Job Details: 09/13/2023

"Arrived on site for refrigerator making a rattling noise.p and needing wires inspected under fc door. Upon arrival confirmed nois failure when opening rc door and finding defuser motor vibrating heavily enough to visually shake cover. Found wiring under fc door intact. Rescheduled customer for 09/19/23 to complete repairs. Ordering W11236851 defuser, W11236851 cover; ordrng 1 W11236851 (Defuser) and 1 W11236851 (Cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manor, TX 78653

Matthew

Job Details: 09/13/2023

Arrived onsite to replace faulty ice door. Replace part. During replacement found outer chute with Condensation and light frost on inner chute cover. This could be due to the faulty ice door. Customer will monitor . If symptoms persist could be an insulation issue. Customer will monitor. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Austin, TX 78735

Leonardo

Job Details: 09/13/2023

Arrived on site to test unit for shorted keypad. Found shorted console and console coming a part. Will order new console office to reschedule ; ordrng 1 W11660284 (Console)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Kimo

Job Details: 09/13/2023

Arrived onsite for a washer that is not completing cycle. Upon arrival I ran the unit in quick wash and found that the unit operated as designed. No leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78752

Joe Z

Job Details: 09/13/2023

"Arrived on site for not drying, upon arrival unit is in apartment 324. Ran diagnostics and there are no saved error codes. Ran diagnostics and heater is energizing and pulling correct amperage. Noticed there is no rinse aid being used. Explained the benefit of using rinse aid, hot water, and placements of dishes. Explained how plastics how will not dry correctly with this model. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78752

Joe Z

Job Details: 09/13/2023

"Arrived on site for unit not cooling. Upon arrival unit is in apartment 230. Inspected unit and found evaporator completely incased in ice. Cannot access evaporator due to ice formed covering back of shelves and lower container. Builder will shut off power to unit, leave doors open and needs to run towels around bottom of unit to help keep water contained. Office please reschedule after 48 hours; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Cedar Park, TX 78613

Maurice R

Job Details: 09/13/2023

Arrived onsite for dishwasher with flashing light. On inspection the display has 6g9 on it and the last digit was going between 6 and 9. There was no reason to the ui. I turn the unit off for a few minutes and it return to the same thing on the display. Ordering a control box and ui. No water leaks detected during service. Office to reschedule when parts arrive.; ordrng 1 W11660284 (Control panel) and 1 W11632709 (Ui board)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waco, TX 76705

Jonathan M

Job Details: 09/12/2023

Arrived on site for a dryer that has no power. Inspected unit and work area. Went to check voltage at the terminal block and found the terminal block blown on the line one side and the power cord completely detached on the line one side from the terminal block. Went ahead and replaced the terminal block and fixed the wiring but I did advise the customer that their power cord is no longer able to be used and they will need a new power cord to complete the full repair. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Del Valle, TX 78617

Scott

Job Details: 09/12/2023

"Arrived on site ,installed left roller ,axel, screw . No water leaks detected at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Waco, TX 76710

Jonathan M

Job Details: 09/12/2023

"Arrived on site for a washing machine that is not starting any cycles and has water inside of the drum. Inspected unit and work area. Confirmed the customers complaint and found the whole basket full of water and clothes. The customer use the shop vac to vacuum out the water out of the tub. Checked underneath the unit and found, the drain pump cover had dropped causing one of the wires to be separated from the drain pump connector. Spliced on a spade with some shrink wrap to repair the wire connector. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near China Spring, TX 76633

Jonathan M

Job Details: 09/12/2023

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and turn power back on to the unit. Found 120 V at the terminal block but no voltage at the control. Checked continuity on the wire harness and found continuity, and as soon as checking, continuity, found the control come on and illuminate, indicating an issue with the thermal fuse turned the power back off and checked all my loads. Found all loads checking good except for the drain pump which was shorted out. Ordering the drain pump and in-line thermal fuse and will return with the control as well just in case. Rescheduled the customer to 9/19. ; ordrng 1 W11397505 (In line fuse) and 1 W11462456 (Drain pump) and 1 W11572097 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

Gerry C

Job Details: 09/12/2023

"WDF331PAHS1 GP arrived on site to inspect dishwasher not drying dishes. Placed the unit in service mode to check for error codes and found none. Ran service test and checked for amp draw on the heater and it is within operating range. Advised the customer on detergent use including type and the recommended amount, informed them about the use of rinse aid. The unit is operating as designed with no water leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Elgin, TX 78621

Matthew

Job Details: 09/12/2023

Arrived onsite for unit not cooling after previous repair. Upon arrival inspected unit. Found unit low on charge and not cooling properly. Inspected and found leak at evaporator. Took pic. Disassembled and replaced evaporator and dryer. Pulled vacuum and held. Charged per spec and tested. Frost pattern looks good and compressor is running. Customer will monitor temperature over 24 hrs. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Lockhart, TX 78644

Leonardo

Job Details: 09/12/2023

"Arrived on site to test unit for door handle loose. Found screws loose, secured screws to door handle test unit and unit test good job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDMO2

Near Jarrell, TX 76537

Gerry C

Job Details: 09/12/2023

"GP arrived on site to inspect refrigerator not cooling. Customer stated that the machine never shuts off, I assume its attempting defrost mode. Upon further inspection I found the compressor only pulling .7amps. Thermography showed 138 degrees into condenser but return only 94 degrees. Sealed system required. Office to contact customer for scheduling. No water leaks observed during service.; ordrng 1 2HRS (2HRS) and 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Dye drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Jarrell, TX 76537

Gerry C

Job Details: 09/12/2023

WTW4955HW3 GP arrived on site to inspect washer making noise. Placed the unit into service mode and attempted to recreate the sound but was unsuccessful. Customer showed video verifying concern. I checked the cam and found quite a bit of plastic fouling inside indicative of grinding. Removed and replaced the cam and shifter and calibrated the unit. Ran automatic test and the unit passed with no water leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78724

Kimo

Job Details: 09/12/2023

Arrived on site to install a door and refrigerator. But upon arrival the customer informed me that the unit had already been replaced and no longer need the door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78704

Wesley

Job Details: 09/12/2023

"Arrived onsite and serviced refrigerator in 2327 for over cooling and freezing food in fridge, replaced the diffuser. Unit seems to be operating as designed all checks good. Advised customer on repair."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Manor, TX 78653

Matthew

Job Details: 09/12/2023

Arrived onsite to replace faulty console. Replaced console. Found that console is incorrect. Console for double oven. Need to re order console W11600370. Left power off at breaker. Office to reschedule. Customer will try to reach out to Whirlpool to expedite the console as they have not had a functioning oven for a while. ; ordrng 1 W11600370 (Console)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Harker Heights, TX 76548

David Z

Job Details: 09/12/2023

"Arrived on site to follow up on refrigerator leaking some water and building frost consistently. Checked door gasket and found previois repair and seal held and gasket is good. Called tech line and spoke with Chris, SR 7737311542. Was informed that this issue is known to engineering and they will follow up with me with a proper repair. Also found icemaker leaking some water. When engineering contacts me with repair we need to follow up with customer and order proper parts and icemaker as well. ; O-emld tckt"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Killeen, TX 76542

Tyler

Job Details: 09/12/2023

"Arrived on site for freezer not cooling. Upon arrival confirmed failure. Found compressor to hot to touch but was able to verify amp draw at 0.9amps. Found evap fan running as well as small ice block built up around evap cap tube but rest of coil was dry and warm. Found unit has sealed system failure and will need compressor and possible evap coil replacement. Office to reschedule once availability of parts is known. Ordering W11507067 evap, WPW10750849 compressor, WPW10143759 uv drier, W10913906 access valve, nitrogen. ; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cedar Park, TX 78613

Maurice R

Job Details: 09/12/2023

Arrived onsite for refrigerator now cooling. Took the temperature in the RC was 42? the FC was 14?. Took the toe plate off and found the coils clogged up. Removed the debris from the coils. Now the FC is 1? the RC is now 36?. Ran the icemaker test and it passed the harvest and fill test. No errors on the icemaker. The ice bin was out of the unit I went to reinstall and I had a hard time inserting it into the icemaker.customer said he has had issue with it for awhile. Ordering a new ice bin to drop off.; ordrng 1 WPW10347093 (Ice bin)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Kyle, TX 78640

Andrey

Job Details: 09/12/2023

"Arrived on site to test unit for shaking, customer stated that unit was delivered and not leveled, tested unit found unit slightly uneven, leveled unit , ran calibration cycle and off balance detection, and unit did not detect anything unusual, advised customer on proper loading techniques at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/12/2023

Arrived onsite for upper rack not working properly. On inspection one stop was missing and the other was broken. Replaced both stops and the upper rack and now the upper rack does not want to fall out. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Austin, TX 78745

Joe Z

Job Details: 09/12/2023

"Arrived on site for low ice production. Upon arrival, inspected unit and found container completely filled with ice. Uploaded picture on SD. Test ice maker and harvested current ice in tray and refilled once went back to home position. Unit is operating as designed. Explained to customer that this unit is not designed for consumption of large amounts of ice for coolers or other large containers. It will take hours to refill container. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Jarrell, TX 76537

Gerry C

Job Details: 09/12/2023

WRS325SDHB08 GP is arrived on site for to install previously diagnosed and ordered part. Removed and replaced FC door. Verified water and electrical connections. Adjusted door height and leveled the unit. No water leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Austin, TX 78738

Joe Z

Job Details: 09/12/2023

Arrived on site to install previously ordered parts. Replaced harness W11591637 and control W11556727. Test unit with load of towels. Unit no longer Tripps breaker. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78633

Lou

Job Details: 09/12/2023

"Arrived on site to inspect dishwasher not getting any water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-variable speed motor failure. I cleared the code and continued with testing. Once t(e unit dispensed water into the tub, the motor was to come on and the unit shut down and drained the water. I pulled the unit out and removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Temple, TX 76502

David Z

Job Details: 09/12/2023

Arrived on site to follow up on washer that was not draining. Examined bottom of unit after confirming no activity from drain pump. I found the black wires for the drain pump harness came out of their spade terminal. I was able to repair the damaged connection and secured it. Tested unit and verified good drain. If issue returns please send DZO and a new wiring harness.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Austin, TX 78754

Scott

Job Details: 09/12/2023

"Arrived on site for poor washing performance ,soap and floor are still present at end of cycle . Ran diagnostics and no error codes . Unit is not filling at all . Found float switch had been pulled out off switch arm . Reinstalled float and arm . Re ran diagnostics, unit is filling and washing . Advised customer to run a clean cycle to remove excessive soap. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Killeen, TX 76549

Tyler

Job Details: 09/12/2023

"(SV) Found ice maker temp is 12, E5 error test 56, 6.37 ohms on old icemaker incorrect resistance. Replaced ice maker verified 2.8k thermistor at room temp(new ice maker) verified harness to cabinet was correct, checked at main board checked correct at pink to tan p7. Ran test 56 again and verified E0. Fill and harvest test passed. Documented with TL Robert sr# 7737310099. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Austin, TX 78705

Scott

Job Details: 09/12/2023

Arrived on site for for loud dryer . Found blower wheel cracked and rubbing on housing . Replaced blower wheel . Double checked placement of wheel . No signs of rubbing . Unit tested normally . Job complete . Dryer in maintenance room.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Kyle, TX 78640

Andrey

Job Details: 09/12/2023

"Arrived on site to test unit for long dry times, removed dry lint screen and found air is blowing out and no suction, back vent is blowing up like a bubble, vent is completely restricted, customer stated that vent was cleaned by them 3 weeks ago but they did not clean it all the way, advised customer to hire a professional to clear restriction before using unit again, at this time job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Killeen, TX 76542

Tyler

Job Details: 09/12/2023

"Arrived on site for dishwasher showing F8E4. Upon arrival confirmed error and also found F9E2 drain issue, FAE1 dispenser, FAE2 vent. Tested and found drain motor, valve and wash motor all working within specs without any leaks in drip pan. Found main control failing to send any voltage to dispenser to open it. Ordering W11660283 main control. Office to reschedule once availability of parts is known."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/12/2023

Arrived on site to test unit for vent not working correctly. Ran test on vent and blower and all test good job complete unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near New Braunfels, TX 78130

Leonardo

Job Details: 09/12/2023

Arrived on site to test unit for un it not drying. Test unit and element coming on. Found customer not using rinse aid. Advised customer to try using rinse aid to help with dryin cycle. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78759

Wesley

Job Details: 09/12/2023

Arrived onsite and replaced the broken fan blade. Unit had been unplugged. Replaced fan blade observed temperature drop from 78f to 68f in less than 10 minutes unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78704

Wesley

Job Details: 09/12/2023

"Arrived onsite to #2430 for unit overcooling the fridge. Verified. Ordering diffuser assembly to repair, all else checks good. ; ordrng 1 W11645127 (Diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Manor, TX 78653

Matthew

Job Details: 09/12/2023

Arrived onsite for damaged refrigerator door. Upon arrival inspected unit. Found RC door dented. Replaced door. Unit is functioning properly. Job complete

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near San Marcos, TX 78666

Leonardo

Job Details: 09/12/2023

Arrived on site to test unit for F2E0 and F2E1 error codes. Bad or shorted control panel. Replaced panel test unit and unit test good job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78724

Kimo

Job Details: 09/12/2023

"Arrived onsite for a washer that shacks when in spin. Upon arrival I ran the unit in spin and with the unit empty it shuck, upon further inspection I found that the basket was not balanced. I am ordering a new basket and retuning with the gearcase, cam, and hub. Office to reschedule ; ordrng 1 W11172199 (BASKET)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Pflugerville, TX 78660

Kimo

Job Details: 09/12/2023

Arrived onsite for a washer the is showing and of balance cod and and slow drain code. Upon arrival I found F0e5. F9E1 stored. Upon inspection I found that the rotor bolt loose I inspected the rotor and found no damage I then tightened down the bolt. The removed the drain pump and found that it was not clogged I tested it with my meter and found that it tested within spec. I tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near New Berlin, TX 78155

Andrey

Job Details: 09/12/2023

"Arrived on site to test unit for long drain error, tested unit found drain pump engaging but not eliminating water, inspected and did not find any restrictions, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78702

Wesley

Job Details: 09/12/2023

Arrived onsite and replaced the outer door glass. All checks good. Advised customer on repair.

We serviced a

MAYTAG DRYER

Model MEDC465HM0

Near Belton, TX 76513

David Z

Job Details: 09/12/2023

"Arrived on site to diagnose dryer with damaged control panel. On arrival found dryer was in a very tight fit spot directly under/touching some shelves in the room. I found the right end cap was broken due to the dryer having to be shoved into this spit that is too small for it. However, with the panel being broken the unit is actually usable and can sit angled to get the door open, so repairing this will actually render the unit unusable/or will likely re-break due to the panel being forced against a wooden shelf. I am not making a repair since the unit works properly, the panel is just too wide for the spot the unit is in, so if we resecured that panel customer could not use. Pictures added. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near New Braunfels, TX 78130

Andrew

Job Details: 09/12/2023

Arrived on site to test unit for loud grinding noise. Found right side cabinet bent causing rubbing on tub. Bent cabinet back out and unit now working as designed. Job complete.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Temple, TX 76504

David Z

Job Details: 09/12/2023

"Arrived on site to diagnose washer not spinning. Customer said unit does spin, but it's not fully spinning items out and noisy. When I examined the unit i found it falls within service pointer W11684122, and basket does not have holes fully punched causing the banging. Ordering new basket to resolve. ; ordrng 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78752

Scott

Job Details: 09/12/2023

"Arrived on site for washer leaking . Checked and found no issues with bellow ,supply hoses , drain hose . Ran diagnostics with back off , no leaks detected. Fill tub half way up. No leaks found. Drained unit and filled couple times . All connections are dry. Couldnt duplicate any leakage . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrew

Job Details: 09/12/2023

Arrived on site to test unit for no ice production. Temps are correct in both compartments. Found ice maker feeler arm was broken. Replaced damaged ice maker. Unit completed harvest with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Austin, TX 78728

Wesley

Job Details: 09/12/2023

Arrived onsite and replaced the drain hose per diagnosis. All checks good. Advised on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78738

Joe Z

Job Details: 09/12/2023

"Arrived on site for leaking water. Upon arrival inspected surrounding and found previous cabinet damage. During inspection cannot pull cabinet out due to being tightly fitted in cabinet. Customer said they will be having floor and cabinet redone and signed wavers for damages. Am now able to pull unit for inspection. Found small black fill hose is leaking. Also using bucket manually filled tub with water to test for other leaks and there are no other visible leaks with sump, drain pump or drain hoses. Also inspected supply line and not leaking. Ran drain cycle and all water drained correctly without leaking. Need to order fill hose office to reschedule ; ordrng 1 W11627534 (Fill hose)"

We serviced a

JENN-AIR RANGE

Model JJW2430LL00

Near Spicewood, TX 78669

Joe Z

Job Details: 09/12/2023

"Arrived on site for dented door, upon arrival, the builder pointed out that the door has already been replaced and needs trim piece that is also dented. Inspected unit and found bottom of left side rail is Bent and Need to replace left rail. Ordering left rail. Office to reschedule ; ordrng 1 W11235463 (Left side rail)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Elgin, TX 78621

Matthew

Job Details: 09/12/2023

Arrived onsite to replace failed knob. Verified failure . Knob failed internally. Replaced knob and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78744

Scott

Job Details: 09/12/2023

Arrived on site for oven not heating . Pulled unit out and found red wire had slipped out of wire nut . Fixed connection. Ran preheat . All heating normally. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB05

Near Buda, TX 78610

Andrey

Job Details: 09/12/2023

"Arrived on site to test unit for not cooling, customer stated that when delivered they did not turn on cooling, but they figured it out but ice is not dispensing and does not know how to remove filter, Tested dispenser and found it working properly, showed customer how to remove and install new filter, at this time unit is running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, TX 78132

Luis

Job Details: 09/12/2023

"Arrived on site for temp concerns. Checked water temp with probe,temp reading 37? ran diagnostics all test passed changed defrost setting to basic."