Service History 320

Near Leander, TX 78641
Paul
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the warmer drawer not closing correctly. I found the door closing easily but the drawer face was crooked in comparison to the oven door. I found where the range had been dropped on the LF corner bending the chassis and causing the drawer to be higher on the left side.
Near Austin, TX 78735
Kevin
Job Details: 11/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found control panel connection to control board is loose, after resetting connection found one leg of power is missing, took pictures. Customer will need an electrician to correct the incoming power before dryer will operate, job complete"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/23/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived onsite for range not working. Upon arrival arrival unit had no power. Breaker was off. Flipped breaker and Tested unit, found inadequate incoming power. L1 was receiving 19vac and L2 121vac. Notified customer that would need to call an electrician. Left unit unplugged for safety. Job complete."
Near Dale, TX 78616
Leonardo
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE505W0JZ0
Near Austin, TX 78737
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for cooling complaint. Per customer ice build up on back cover and fresh food and freezer stopped cooling. Ran diagnostics thermistors passed,ran defrost cycle passed diagnosed unit not running through a self defrost cycle ordering controls and defrost thermistor ; ordrng 1 EVAPTHERMISTOR and 1 W11196400 (CONTROL) and 1 W11214887 (UI )"
Near Austin, TX 78746
Leonardo
Job Details: 11/23/2020
MICROWAVE KITCHENAID KCMS2055SSS1 Arrived on site to replace switch and mag and cap. Opened unit and found wires had been cut and put together with wire nuts also found switch connectors way to big not making contact correctly also found switch holder broken. Will need new harness and switch holder ; ordrng 1 W10170370 (HARNESS ) and 1 WP8185271 (LATCH DOOR )
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not staying on during high heat, upon inspection found the oven badly installed limiting airflow, Techline instructed customer to cover food and change console, replaced console and found part is defective. Office to reschedule; ordrng 1 W11107237 (CONSOLE )"
Near Kempner, TX 76539
Al
Job Details: 11/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting and discovered the console is defective. SR ordered the needed parts for return service call. Office to reschedule the next appointment. Needs more work; O-emld tckt , states that autho needed"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. Found transformer making a loud humming sound and unit not heating. Inspected high voltage system and found failed magnetron. Unit will need magnetron and capacitor to repair. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not heating. I inspected the unit and work area. I found fault code F7e1 no heat. I ran the unit through diagnostics and found it not heating. I found no voltage to the element. I replaced the control and retested the unit I found good voltage coming from the control but the element still not heating. I found no continuity through the heating element I am ordering the element to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W10518394 (HEATING ELEMENT )
Near Round Rock, TX 78681
David S
Job Details: 11/23/2020
DISHWASHER MAYTAG MDB8969SDE0 Arrived on site for dishwasher rinse air leaking. I inspected the unit and work area. I found the dispenser leaking from th rinse aid cap. I inspected the cap and found the o ring gasket damaged. I replaced the gasket with one I had on hand. The dispenser is no longer leaking. I ran the unit through diagnostics and found it working as designed. Job complete.
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
REFRIGERATOR FRIGIDAIRE FRS26LF7DS7 Arrived on site and tested operation. Found evaporator fan not running causing poor cooling. Also found drain frozen over and ice has built up in freezer.Removed all ice build up and cleared drain. Installed new evaporator fan motor and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
Leonardo
Job Details: 11/23/2020
COOKTOP JENN-AIR JGD8130ADB Arrived on site to test unit for from burner shooting flames to the side of burner. Found all burner heads rusted allowing gas to come to the side making the flame come out the side.
Near San Marcos, TX 78666
Andrew
Job Details: 11/23/2020
OVEN KITCHENAID KMBP100ESS03 "Arrived on site to test unit for missing trim piece. Installed trim piece, tested unit, unit works good. Job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 11/23/2020
DISHWASHER MAYTAG MDB7760AWS1
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
DISHWASHER KITCHENAID KDTM354EBS Arrived onsite and found wiring dislodged from the control. Secured and restored function. Unit is now operating as designed. Advised customer on repair.
Near McGregor, TX 76657
Jonathan
Job Details: 11/23/2020
OVEN FRIGIDAIRE FPET3085PFC Arrived on site for an oven that is not keeping proper temperature. Inspected unit and work area. Tested unit and a normal bike cycle at 400°F. Found the temperature ranges were bouncing 30° below the set temperature. Recalibrated the unit and tested unit again. Found temperatures at 400° bake bouncing between 423°F and 378°F. Unit is now working as designed. Call complete.
Near Georgetown, TX 78626
David S
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not releasing detergent. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put the unit through a diagnostics cycle, I found the dispenser not opening. I replaced the dispenser and retested the unit and found it operating as designed. I spoke to the customer about how the unit operates and the best practices for this unit. Job complete. No water leaks detected."
Near Salado, TX 76571
Cliff
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KSSS36MHX00 "Arrived on site to diagnose a refrigerator that is not running properly. Tested unit and found sealed system is leaking refrigerant and compressor failing. Compressor, evaporator, heat exchanger, and drain pan refrigerant lines need to be replaced.
Near Austin, TX 78754
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for defective fan. Replaced fan assembly,ran diagnostics fan powered on,reassembled unit,checked air flow to fresh food section good.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven not working. Upon further inspection, I tested the unit on bake at 350 degrees and I heard the control relay click, but the ignitor never began to glow. Tested the broil function and got the same results. I inspected the ignitor and found it burnt. I am ordering the ignitor and the main control just in case. Office to schedule return service due to parts being OOS.; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and disassembled freezer. Found new rails bent and damaged. Rails will need to be reordered to repair. Did not install gasket to prevent moisture build up in new gasket. Office to schedule return services ; ordrng 1 W11129400 (bracket) and 1 W11129907 (bracket)
Near Nolanville, TX 76559
Tyler
Job Details: 11/23/2020
DISHWASHER FRIGIDAIRE FGBD2431KF1 Arrived on site for dishwasher that was not cleaning properly and had a spray on that was missing. Upon arrival I ran a diagnostic test on the unit and found that the unit had a lot of hard water sediment buildup in the home water lines. There was no signs of food or other debris clogging the dishwasher but the hard water was starting to build up some I had informed the customer of the best methods and flushing out the hard water and getting it to allow water flow to circulate throughout the unit properly. I also was able to replace the upper small spray arm in the unit that had broken off its mount and was able to retest the unit and verified that the unit is now functioning as designed. . Call complete
Near Austin, TX 78744
Leonardo
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to test unit for gas smell when using the oven. Test unit and found smell normal when oven in use when is trying to ignite. Test all connections no gas leak job complete.
Near Harker Heights, TX 76548
Al
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to a defrosted unit. Removed and replaced previously ordered parts. Reassembled and advised customers to wait approximately 24 hours for unit to reach optimal temperatures. Job complete.Customer satisfied
Near Austin, TX 78703
Jacob
Job Details: 11/23/2020
MICROWAVE UNKNOWN KEMS378BBL3 Arrived onsite for unit not powering on. Looked at unit. Found that fuse is good. Possibly the transformer or the control board had gone out. Let customer know. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning, upon inspection found the turntable with correct resistance, harness plug was getting voltage, but harness was impeding voltage. Ordering harness. Office to reschedule ; ordrng 1 W10834334 (HARNESS)"
Near China Spring, TX 76633
Jonathan
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that still having intermittent power failure issues. Inspected unit and work area. Customer showed me a video of what the unit does when it powers off and won’t turn back on. Unit sounds like there s a heartbeat coming from within the unit. Tested unit and found evaporator fans working properly and removed back cover for the compressor. Found the condenser fan running properly. Tested electrical receptacle behind the refrigerator and found proper polarization at the plug. When I plug the unit back in the unit was making a clicking sound coming from the three-way valve. Customer advised that that was the sound that they were hearing. Found deli drawer UI was working properly and is able to make selections. Unit is sitting at 39°F in the refrigerator section and 8°F in the freezer section but the complete refrigerator and freezer is empty. Customer advised that due to issues with the unit powering off once a week, th
Near Austin, TX 78717
Scott
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site ,replaced UI console . Unit stil not heating . Replaced main control. Oven not heating . Found unit dropping one leg of power . Adviced customer to get electrician to look at outlet . Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/23/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to replace vent, after replacing, I ran diagnostic test cycle, unit tested good.
Near Austin, TX 78747
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on site for no ice and water leaking. Diagnosed frozen fill tube that caused fill tube to split open and leak water during fill. Installed a new fill tube assembly ; used 1 W11415785 (TUBE WATER ) from stock
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the disposal cap was still on, knocked out cap and tested. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking during washing, replaced dispenser per service pointer sent out by whirlpool in august. I had replaced the previous one before the update. Replaced and tested with no issues. Complete"
Near Austin, TX 78717
David
Job Details: 11/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install new thermostat to resolve improper cycle times for heating cycles in dryer. Replaced thermostat and retested. Unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge in working order. I tested the fans, damper, and defrost. All are working as designed. I changed the unit from adaptive defrost to a basic defrost and spoke to the customer about the difference. Job complete. No water leaks detected."
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived onsite and reset unit. Discovered off balance issue while unit was washing towels. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
RANGE WHIRLPOOL KDRS483VSS04 "Arrived on site to inspect range for not holding correct temps. Upon inspection and testing found all functions worked correctly, bake and broil on both sides worked. Customer was concerned with conversion to propane, I confirmed at all orifices that it was converted. All conversions are correct. Customer would like a copy of notes. Complete"
Near Austin, TX 78738
Luis
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Pierced low side pressure reading -20,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Checked both compartments no traces of dye."
Near Buda, TX 78610
Robert
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on job for complaints of light not working. Found the housing damaged and replaced. Customer will replace with new bulb.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site to inspect microwave for shorting breaker, upon inspection found the mounting plate had shorted a wire, ordering new mounting plate. Office to reschedule ; ordrng 1 W11025649 (PLATE) and 1 W11122643 (NUT)"
Near Cedar Park, TX 78613
David
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install parts to resolve motor not running. Installed new sump and motor assembly and retested. Ran through diagnostic cycle and verified heater is on and running. No water leaks found. All is working as designed. Call complete.
Near Austin, TX 78702
Leonardo
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present kitchen aid covering part
Near Georgetown, TX 78626
David S
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for stove top not igniting. I inspected the unit and work area. I found good voltage at the outlet. I found good voltage to the spark module. I replaced the spark module. I powered the unit back on and tested the burners. All of the burners are now working as designed. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for fridge making a buzzing noise, and the ice bin being broken. I inspected the unit and work area. I found the ice bin broken through. And the ice maker leaking. Water is leaking from th ice maker into the bin causing damage to th bin as it freezes. I am ordering the ice bin to complete the repair. I inspected the compressor for the buzzing noise. I found the compressor and lines rattling against cardboard backing. I tightened the compressor mount and shifted the compressor lines. The unit is no longer buzzing. The office will reschedule when we have an eta on the ice bin.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 WPW10670845 (ICE BIN)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop rear left burner not igniting. Inspected unit and work area, found front right cap not setting on burner correct. Corrected burner cap. Tested all burners and found igniting. Spoke with customer on user care guide and possible causes for burner to not ignite. All tested good."
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite and found unit upper oven broil element burnt through. Replaced and tested. All checks good.
Near Fort Hood, TX 76544
Tyler
Job Details: 11/23/2020
DRYER WHIRLPOOL RED4516FW0 Arrived on site for dryer making a loud noise and tumbling. Upon arrival and after disassembling and testing the unit in various ways I was able to narrow down that the back rear bulkhead is warped and causing the drum not to stay balanced on its rollers or mounting area on the bulkhead which is leading to the drum and bulkhead vibrating extremely loud. I was able to test the motor as well as the exhaust fan I know they’re working perfectly fine the rollers them selves are also in great condition and all the glides and felt lighting belts are all intact. We will need to reschedule return with a new drum as well As a rear bulkhead to complete the repair office to reschedule once availability of parts is known; ordrng 1 UNKNOWN (DAMPENING PADS) and 1 W10899578 (drum) and 1 W11178667 (bulkhead)
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and tested operation. Found console locked. Unlocked console and ran diagnostics. Found door lock error. Tested door lock and found to be good. Found console will turn itself off as soon as you power it on and takes several attempts to get unit to stay on for cycle selection. Unit has failed control and console. Office to schedule return services due to part availability ; ordrng 1 W11319991 (CONSOLE) and 1 W11322903 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube heater failure and ice maker showing error code E5, I removed and replaced the fill tube heater assembly and hv control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit drain pump shorting out and shorting the control, I removed and replaced the drain pump and main control and the water inside the unit. Drained the remaining water from the unit and calibrated. Tested unit in diagnostics and the unit operated as designed. Recommended that the customer run a cycle with bleach to clean the unit since the water was inside the unit for so long without draining. Started a normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 11/23/2020
DRYER MAYTAG MED6230HW1 Arrived on site for a control panel that was broken. Inspected unit and work area. Confirmed customer complaint and replaced control facia. Tested unit and unit is working as designed. Call complete.
Near Red Rock, TX 78662
Robert
Job Details: 11/23/2020
OVEN WHIRLPOOL RBD306PDQ8 Arrived on job for complaints of oven shutting off during cooking. Found the control will need to be changed and panel.
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 #7729335068 spoke with tech line and tested all issues but verified that unit fill tube heater is out of range and tube is frozen. Customer has intermittent production issues since last door replacement. Ordering door to repair. Office to reschedule. ; ordrng 1 W11254958 (DOOR)
Near Austin, TX 78717
David
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to follow up and install parts to resolve issues with light and fan coming on when light was pushed. Replaced burned out bulb and cavity thermistor, also replaced cook tray. Retested unit and could not duplicate any more failures. All is working as designed. Call complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/23/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site dishwasher making intermittent noises. Performed diagnostics mode and monitored test cycle. Found drain pump at fault. Found all other operations working as designed. Office to schedule appointment when ETA is available on part. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11412291 (DRAIN PAUMP)
Near Austin, TX 78728
David
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install diagnosed parts to resolve peeling trim on door. Installed new door skin and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78759
Matthew
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived onsite for freezer not going into a defrost cycle and accumulated ice. Upon inspection found unit is correctly going through cooling and defrost cycles, no ice blocks. What was noticeable was the upper part of the freezer seal was sagging and allowing warm air to enter the unit causing frost to build near the door. Repositioned the seal correctly so that warm air could not enter."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site to replace previously diagnosed parts. Removed original belt and installed new belt. Placed in diagnostics and performed a high spin then a fast agitation. Squealing and screeching noise is gone. Job completed.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer not draining. Upon further inspection, customer advised that the unit is putting too much water in the tub and won’t drain. I placed the unit in diagnostics showing error code F8E3-overflow/flood condition. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in a small wash cycle and found the valve would not shut off and the unit began by draining then agitating. Once I paused the unit and canceled the cycle, the drain pump came on and failed to drain all of the water. I drained the remaining water and removed the sensor tube from the control and blew through it and it is clear. I removed and replaced the main control and calibrated the unit. Retested in diagnostics and the unit operated as designed. Started another small cycle and it operated as designed. Advised my customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78750
Scott
Job Details: 11/23/2020
RANGE KITCHENAID KSIB900ESS0 Arrived on site for unit beeping randomly . Ran diagnostics and got stuck key pad . Ordering console and control . Call to set return . ; ordrng 1 W10547093 (CONSOLE ) and 1 W11100622 (MAIN CONTROL)
Near Manor, TX 78653
Matthew
Job Details: 11/23/2020
FREEZER GE DSE25JSHECSS "Arrived onsite for not freezing in FC and not making ice. Upon inspection found evaporator with irregular frost pattern. No frost was present on the upper portion of the evaporator coils. Unit has a Sealed system issue. Will need to order and replace compressor, evaporator, overload, dryer and access valve. Also ordering lokring tool and lokrings. Also prep kit and heat shield. Will need sealed system technician scheduled for 2 hours. Need AUTHO. Office to reschedule. ; ordrng 1 NEEDAUTO (NEED AUTO ) and 1 TJ90SF8404 (VALVE ) and 1 WR08X21100 (refrigerator overloa) and 1 WR49X10027 (sxs heatshie) and 1 WR86X25269 (DRYER ) and 1 WR87X10224 (compressor kit egys6) and 1 WR87X29147 (ref evaporator) and 1 WR88X16 (lokprep 65 g) and 2 WR97X10021 (refer 5/16x5/16 strg)s and 1 WX5X1 (lokring tool)"
Near Kyle, TX 78640
Andrew
Job Details: 11/23/2020
DRYER GE DBXR463ED1WW Arrived on site to test unit for broken knob and loud screech. Replaced knob and found when weight is in drum unit has a high pitch noise. There is alot of play with drum from worn top drum bearing. Needing top drum bearing to fix issue. ; ordrng 1 WE3M20 (TOP DRUM BEARING)
Near Georgetown, TX 78628
Scott
Job Details: 11/23/2020
DISHWASHER JENN-AIR JDB1250AWP "Arrived on site for dishwasher not staying closed . Found latch return mechanisms as failed . Will need new latch assembly. No water leaks detected at time of service. ; ordrng 1 WPW10275768 (LATCH )"
Near Austin, TX 78745
Luis
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for noise complaint. Ran diagnostics ran all fans no odd noise present
Near Austin, TX 78745
Kevin
Job Details: 11/23/2020
DRYER MAYTAG MGDC215EW2 "Arrived on site and found handle is broken on dryer door, replaced handle and dryer is now correct, job complete"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site and tested operation. Found door not sealing properly and hard to open. Found cabinet not square and causing door issues. Attempted to square cabinet but will need shims on right rear wheel to square unit to allow proper operation of door. ; ordrng 1 4387828A (shim)
Near Austin, TX 78749
Leonardo
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL KDFE304DSS0 Arrived on site to replace control board and control panel. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78703
Leonardo
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found drain hose completely clogged. Unclogged drain hose test unit and unit draining correctly job complete.
Near Austin, TX 78717
David S
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer being noisy. I inspected the unit and work area. I gained chess to under the unit and found everything tightened and secured properly. I ran a diagnostics cycle and found the unit operating as designed. I out the unit through a DLMS calibration cycle. The unit is operating as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer provided a video of the ice maker in harvest mode. Customer advised they never hear the water turning on to the IM. I placed the unit in diagnostics and tested the ice maker in test #120. The IM harvested as designed. I removed the ice maker and found the fill tube heater wires broken. I advised the customer of my findings. I am ordering the fill tube/heater assembly and office to schedule return service due to part being OOS. No water leaks observed during service.; ordrng 1 W11230096 (tube-water)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
RANGE GE CGS990SET1SS Arrived on site to install previous diagnosed part. Gained access to igniter. Removed failed igniter and installed new. Tested unit on bake mode and found igniting. Assembled unit and tested on convection bake and monitored unit to preheat. All tested good.
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
DRYER WHIRLPOOL WED9550WW1 Arrived onsite and found the fuse blown causing unit to not be able to run. Replaced the valve. Unit is now operating as designed. All else checks good.
Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for washer being locked. I inspected the unit and work area. I found the lid locked and the controls unresponsive. I installed the new control and tested the unit. I found it operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for Rattling or Vibrating Noise - RefrigeratorRemoved the crisper drawer to locate the noise. I identified the noise to be the damper opening and closing when the doors are opened and closed. This is normal operation when the freezer is opened as well. Refrigerator is operating as designed. No leaks detected. Job completed.
Near Austin, TX 78725
Jacob
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived onsite for unit not cooling in the refrigerator side. Looked at unit. Found that there was ice buildup on the refrigerator evaporator. Let customer know to allow unit to unthaw before returning for service. Ordered parts. Office to reschedule ; ordrng 1 W10323459 (thermistor) and 1 W10797301 (cntrl-elec) and 1 W10862067 (fan-scroll)
Near Kingsbury, TX 78638
Robert
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on job for complaints of not cooling. Found both fans working and compressor running no frost pattern and no detected leak with uv light. Ordered SS parts will need SS tech. ; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (EVAPORATOR )
Near Georgetown, TX 78628
Scott
Job Details: 11/23/2020
WASHER MAYTAG MHW5630HC1 "Arrived on site , replaced dispenser. Ran all valve cycle as and full diagnostics wash. No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a screaming noise during the spin cycle, I contacted techline and they recommended that I replace the tub, spin basket, drive block, cam, and motor. I replaced all parts and calibrated and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for unit # 92 range control panel damaged- ALSO MISSING MED SIZE CAP FOR BACK LEFT BURNERNew panel was damaged. Builders brought a cap to customer so cap was not needed. Customer was informed that the office will call him once the new panel is in for return visit and install. No to all COVID questions. ; ordrng 1 W11097777 (panl-cntrl)
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/23/2020
RANGE WHIRLPOOL WEGA25H0HZ0 "Arrived on site for customer complaint of gas leak, I used gas sniffer and tested all connections. Customer states it happens during bake cycle. I tested unit, could not find any gas leak.; saved tckt"
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the oven on bake at 350 degrees and I could hear the relay click on the control but the glow ignitor failed. I removed and replaced the ignitor and retested and the unit is operating as designed. Tested the cooktop burners and all are functioning properly. I found the oven door gasket is torn and hanging down. I am ordering the door gasket. No gas leaks detected during service.; ordrng 1 WPW10535778 (gaskt-door)"
Near Manor, TX 78653
Matthew
Job Details: 11/23/2020
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite for potential gas leak. Used electric and liquid leak detector and could not find leak. Check main line, valve and connections. Notified customer and he recommended I leave the gas supply off until the gas company removed the red tag. Job complete."
Near Austin, TX 78735
Kevin
Job Details: 11/23/2020
WASHER WHIRLPOOL MVWB766FW1 "Arrived on site and inspected washer and found rotor is loose, after correcting ran all functions in a diagnostic cycle and everything checks good. Discussed correct loading procedure for this model and correct detergent usage. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
David S
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I put the unit through diagnostics and found fault code F4e3 wash motor not working. I put the unit through a diagnostics cycle and found th washer motor not pumping at all. I am ordering the sump and motor assembly W11085683 to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11085683 (PUMP AND MOTOR ASSEMBLY)
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site to install previous diagnosed parts. Removed failed ice maker assembly and installed new wire and ice maker. Monitored harvest cycle and fill cycle. All tested good, no water leaks detected."
Near Austin, TX 78703
Jacob
Job Details: 11/23/2020
OVEN KITCHENAID KEBS207SSS0 Arrived onsite for unit slightly over cooking some food in the bottom oven. Looked at unit. Unit was working as it should. Went ahead and calibrated -20 degrees in bottom oven. Tested unit. No issues at this time. Job complete.
Near Austin, TX 78735
Luis
Job Details: 11/23/2020
FREEZER KITCHENAID KFIS29BBMS00 "Arrived on site for loud noise. Ran diagnostics diagnosed a defective freezer evaporator fan motor,replaced fan motor assembly,ran diagnostics noise no longer present.
Near Austin, TX 78701
Jacob
Job Details: 11/23/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit not heating up. Looked at the terminal block and noticed that the red wire was not tied down with a screw. Put in new screw. Tested unit. Unit tested good, unit is working as designed. No issues at this time. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previous diagnosed parts. I gained access to the diffuser and replaced it with new. I replaced the freezer door it’s new. I tested the after dispenser and it is working. The ice maker cycled. The unit is operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=70 and RC=68 degrees. Placed unit in diagnostics and tested the 3 way valve on test #4 with gauges connected to low and high sides. My pressure readings were good until the 5th step of test #4. My readings were -15psi on the low side and 155psi on the high. By my readings, there is a restriction in the system possibly at the drier. I found no evidence of a leak on either evaporator or at the back of the unit with the compressor/drier. Compressor is reading 1.33amps and is warm, but not hot as is the line coming out the compressor. Also found that the RC evaporator enclosure (back housing is damaged and the evap cover cannot secure to it. I am ordering the RC evap enclosure, enclosure gasket, compressor, dye drier, access valve, CNOTE-2 HR JOB. Office to schedule return service. Unit left unplugged to keep from the compressor constantly running and bur
Near Austin, TX 78739
Luis
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice and cooling complaint. At time of visit unit cooling correctly,checked deli control good,ran diagnostics weak air flow from ice box fan,no errors on icemaker,ran thermistor test reading ice room warm. Exiting diagnostics,ran quick ice fan powered on with good air flow diagnosed a defective main control,installed a new hv control."
Near Austin, TX 78737
Leonardo
Job Details: 11/23/2020
DISHWASHER GE GDT695SMJ2ES Arrived on site to replace vent and gasket. Replaced all 3 parts test unit and unit test good job complete.
Near Harker Heights, TX 76548
Cliff
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE524CLBS0 Arrived on site to diagnose a range that is making noise. Found unit not leveled causing frame noise due to fan vibration. Reset unit to proper position and found no noise after fix. All is working properly at this time.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested operation, all tested good. No water leaks detected."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/23/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site for customer complaint of unit not producing ice, I ran test cycle, found valve working properly, fill sensor, circulating pump working properly, water pan pump working properly, control and switch working properly, found no issues during test cycle. Unit needs to be cleaned."
Near Austin, TX 78746
Kevin
Job Details: 11/23/2020
DRYER MAYTAG WED5620HW0 "Arrived on site and used airflow meter again and found dryer vent is still not clear. Service used by homeowner did not clear the dryer vent properly. Disconnected vent hose from dryer and water poured out on the floor. Ran dryer again with hose disconnected and it shows a good airflow, took a video showing this and water is visible on the floor in the video.
Near Austin, TX 78737
Leonardo
Job Details: 11/23/2020
DISHWASHER GE GDT695SMJ2ES Arrived on site to replace vent and gasket. Replaced all 3 parts test unit and unit test good job complete.
Near Georgetown, TX 78626
Paul
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for a range with damaged side panels. I found the sides of the range in good condition. I found the top of the control panel damaged from where the units were stacked and took a pic. The panel will need to be replaced. Ordering W11180283 control panel. ; ordrng 1 W11180283 (Control panel)
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KSSS42QDW05 Arrived on site for refrigerator making a banging noise and not cooling well in RC. Inspected my and work area. Found unit in defrost at time of arrival. Gained access to evaporator and found evaporator fan bearing failed . Will need to replace fan motor and blade. Found only motor available. Contacted parts department (SR) . Was able to get motor order. ; ordrng 1 WP2169142 (FAN BLADE)
Near Austin, TX 78704
Jacob
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite for the control damper making noises. Called Techline. Suggested to once again change damper control. Got SR#772933940. Ordered part. Rescheduled with customer ; ordrng 1 WPW10594329 (control)