On arrival verified complaint of unit not beeping when preheated. Customer states unit beeps when setting buttons but not at preheat. Confirmed complaint. Replaced panel and ran 200 preheat and confirmed unit beeps when preheated. Job complete installed w11600651

"Arrived on site to inspect venthood noise. Upon further inspection, I tested the unit and found the blower motor is locked up and is making a humming noise. I removed and replaced the blower assembly and retested and unit is operating as designed. Job completed. W11106377"

"Arrived on site for not operating. Upon arrival,ran diagnostics and get error code F7-E4 basket re-engagement failure. Test unit and confirm basket is not spinning. Raised unit to inspect lower components. Found slider has failed. Also found lid not latching correctly. Found lid has failed and has cracks at hinges. Ordering Lid, hinges, and slider. Office to reschedule ; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge) and 1 W11404468 (Lid) and 1 W10734521 (Slider)"

"Arrived on site to inspect wine cooler door damage. Upon further inspection, I found a small dent on the left side of the outer door trim (photo). I went to replace the door and found the part sent with me was the incorrect part. I am ordering the correct door assembly and scheduled return service for 09/10/24. No water leaks observed during service. No parts installed.; ordrng 1 W11684718 (Right hinged door)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced one door stud and screw and was able to reattach the handle to the door. I tested the unit and the unit is working and operating as designed. Call complete. W10826179 and W11157086.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rail mullion and light module and tested the unit. I found the unit working and operating as designed. Call complete. W11455378 and W11470191.

On arrival verified complaint of left front burner turning on then off and not cycling back on. Verified issue and replaced infinite switch. After testing unit it now functions correctly. Advised maintenance of burners cycling process. Job complete installed wpw10434452 infinite switch.

On arrival verified complaint of unit still throwing f3e3 error. Verified code is in diag system. Code is for inlet thermistor open or shorted. Verified at j14 1-3 not open or shorted and at 74 degrees it was approx 47k ohms. Ran vent test with meter and got yellow with vent attached and green with it off. Ran cycle and when error popped up we had 151 temp and 9.8 k ohms sensor is not shorted nor open. Sensor is correct and still throwing error codes. Spoke to TL Joe 7739843683 was advised thermistor and control can cause it. As well as a bad vent which we had a yellow test earlier. Was advised to run it with no vent attached . Devised customer to run a cycle with vent disconnected. Cleared fault codes. If fault comes back with vent disconnected call for service. Job complete no parts installed

On arrival verified complaint of unit leaking water in unit. Visual inspection found water coming from ice maker as it was twisted and stuck. Replaced ice maker and verified no further leaks and removed ice from inside unit. Job complete installed w11700250

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer I set it to timed cook as house is un occupied to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108and broil element w10856603"

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners and found all burners taking too long to ignite and the back middle burner flame does not go all the way around the burner head. I adjusted all of the burner heads and found debris inside the back middle burner that was prohibiting the gas to travel around the head to ignite. I cleaned the burner head and adjusted it and adjusted all flame heights and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inspect dryer control panel not working. Upon further inspection, I found the unit control panel not responding and unit is plugged in. Opened the unit door and found the interior light not coming on. Tested voltage at the outlet and found none. I found the GFCI breaker tripped and the test light flashing (photo). Cycled power to the unit and retested voltage at the outlet and got 247V. Tested voltage at the terminal block and got 247V and it is wired correctly. Gained access to the control panel encoder and main control and found the diagnostics LED flashing as designed. When I checked the encoder harness at the main control, I found the molex connector not fulling plugged into the control. Once I had the connector fully plugged in, I tested the unit and it is operating as designed. No lint or water observed during service, job completed. No parts installed."

"Arrived on site to inspect wall oven tripping breaker. Upon further inspection, I removed the unit from the wall and gained access to the ground wire and disconnected the ground from the chassis. Placed the unit in diagnostics and found error code F6E4-UI/ACU status mismatched. Cleared the codes and attempted a burnout on Bale at 500 degrees. Approximately 3 minutes into burnout, the unit tripped the breaker. Cycled power and attempted burnout again and unit shut down and displayed F6E4 error code. Cycled power and removed and replaced both upper and lower ovens ACUs and performed another burnout on the upper oven. The burnout completed and then performed burnout for the lower oven and it too completed. Reconnected the ground wire and tested the upper and lower ovens and both are operating as designed. Notified the builder of the repairs and tests completed and that the 30amp breaker needs to be replaced with a 40amp breaker. Job completed. No one available to sign for receipt. W11448962, W11598200"

"Arrived on site to test unit for F2E0 error, tested unit found error code present, inspected all connections and could not find any loose connections, cycled power but error is still popping up, replaced console and tested, unit is now running as designed, job complete installed W11449292"

"Arrived on site for leaking water. Upon arrival,inspected unit and found tub base filled with water. Found inlet valve weeping. Need to replace inlet valve. Replaced valve W11684258. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to diagnose dishwasher not running and just blinking lights. I examined the unit and found the Normal cycle button just sits there and blinks nonstop. Customer can hit cancel and start a cycle but it will stop. Checked tech sheet and found this is an indication of a stuck key or control reading the console ribbon cable. Per tech sheet issue seems to be the control, however the ribbon cable is very crispy and borderline broken, so recommendation is we replace control and console. Ordering the correct parts since we were provided with the wrong M/S from warranty. Return visit set for 9/9. ; ordrng 1 WPW10285180 (Correct Control) and 1 WPW10459139 (Console)"

"Arrived on site for continued drying issues. Upon arrival, ran vent test with hose on and get a yellow light for poor for electric dryers. Removed hose and test now shows passing green. Test unit with both wet and dry towel on sensor and timed dry. Unit is operating as designed. Customer feels that it takes too long and towel should be hot within 1st couple of minutes. I let customer know it will take several even about 10 minutes to start noticing it dry. She allowed for unit to operate a few minutes longer and is now noticing the difference but says she still is not happy with unit. Contacted techline and spoke with Butch. Explained to tech what has been done. Unit is operating as designed. Job complete SR# 7739805435"

"Arrived on site for knocking sound when filling. Upon arrival, ran diagnostics and there are not saved error codes. Ran a normal test cycle and unit fills, washes and drains correctly with no out of ordinary sounds coming from any of the lower components.. Ran 3 more normal cycles and a quick cycle and unit operates correctly. Found upper spray arm feels too loose and I believe is hitting underside of rack. Ordering spray arm and manifold. Office to reschedule ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)"

"Arrived on site for a refrigerator that is still making chiming noises. Inspected unit and work area. The customer showed me a few videos of what was happening and it seemed like the unit was losing power for less than half a second before powering back on. I ran the unit into diagnostics and could not get the unit to fault on any diagnostic testing. I called Whirlpool Techline and spoke to Rob SR# 7739769439. He had me run through various checks through diagnostics and we could not get the unit to fail. he advised for me to check to see if the unit was plugged into a dedicated circuit, and I found the unit was tied to an outlet that had a gas range on it. He advised that that was going to be the issue completely as the refrigerator needs to be on a dedicated circuit. He advised that with the unit being on an outlet that has a gas range, there would be a shared voltage and white noise, causing issues with the control to drop voltage. He advised to make no repairs at this time and inform the customer that they will need to put their refrigerator on a dedicated circuit prior to any further repairs. I informed the customer of techlines findings. Call complete. No parts were installed."

"Arrived on site to preform previously diagnosed sealed system, verified that sealed system was needed, replaced evaporator plate, compressor, drier and access valve, vacuumed system down for 30 minutes, vacuum held good, charged system with 5.75oz of R134a, watched unit develop a sheet of ice, unit is now running as designed, no leaks detected job complete installed W11735041, W11506635, W10843121, WPW10218037"

Unit 8302. Arrived on site to diagnose washer constantly draining. Found unit stuck in drain loop. I was able to hold down cancel and cancel the drain. I pulled the console off and blew out the drain hose and found it unobstructed. Tested and found unit working properly. No parts needed. Repair completed.

"Arrived on site to diagnose washer not progressing past fill and drain in cycle. Tested unit and found error code for Shifter Failure. Tested spin and agitate and got no response from unit. Examined under unit and found broken power wire going to actuator coming off the drain pump. I repaired this wire and also replaced the actuator and control due to a short. Retested and verified all items working as designed. Parts used - W11481722, W11603810."

"Arrived on site for shaking and out of balance. Upon arrival,inspected unit. Found Basket was stuck behind rear panel. Found lot of holes on basket are plugged. Found agitator is loose. Ran automatic test cycle and all other components operate correctly. Need to replace wash plate and basket. Ordering basket, wash plate and tube. Office to reschedule ; ordrng 1 W11397111 (Washplate) and 1 W10836692 (Agitator) and 1 W11172199 (Basket)"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. I found the lid. Lock light on even though the door was unlocked upon entry. I attempted to remove the locked display and could not remove it. I replaced the latch assembly And tested the unit. I found that the lid lock light was no longer on but the unit would not start anything. I replaced the strike and test the unit again. I found the same issue. I tilted the washer back and found water at the bottom of the tub. I ran the unit into diagnostics and found an F9 E1 error code. Ill check underneath the washer and did not find any broken wires. Ordering the control, lower harness, drain pump, and re-ordering the latch for repair. The office will need to contact the customer about a return date due to limited parts availability. W 11513250 and W11670519.; ordrng 1 W11670519 (Latch) and 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11725667 (Control)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the unit could not draiin due to the disposal knockout plug being in place. I removed the plug and retested the unit. The unit is now operating as designed. No parts installed and no water leaks observed during service."

"Arrived on site to follow up on washer banging around and stuck on drain loop. Had maintenance head present during repair. I showed them how to cancel a drain loop to reset the unit. Once the drain stopped I checked the level and found it was barely off by a small fraction, which would not cause any banging issues. Maintenance showed me a video of the unit looking like it walked. I tested all hardware again, and found no issues with any suspension or basket / gearcase. Filled the unit with rugs and towels and balanced load. Soaked items and ran in drain in spin. No abnormal vibrations or issues present. Unit is balanced and not shaking in the slightest bit excessively. I replaced the control on the small possibility that it's causing the motor to overtorque instead of ramp. Blew out pressure hose. Unit working as designed. Parts used - W11603811."

"Arrived on site with new bin, gasket and solenoid. Removed basket. Removed icemaker assembly. Replaced crushed/cubes solenoid. Replaced door gasket on right side of refrigerator. Installed new ice bucket.. call complete."

"Arrived on site for clicking noise. And gasket torn. Confirmed right side gasket torn again. Advised customer on door opening. Replaced gasket, found it was torn. Had a second. Replaced gasket. Used heat gun to form. Ran diagnostics and found deli damper was making clicking noise, replaced cover again. Verified operation. Call complete."

Arrived on site with new door and wrap. Only wrap is damaged. Replaced door wrap. Verified operation. Call complete. W11367891

"Arrived on site ,replaced cam ,actuator,belt W10721967, W11239857, W11481722. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for fresh food section warm . Found frost building up in freezer and clogging air channels. Lower right side fresh food gasket not sealing properly . Heated gasket and reshaped . Steamed out air Channels,evap heater and fan are working properly . No water leaks detected at time of service . No parts installed .job complete"

"Arrived on site to replaced clutch . Found new gearcase bad . Ordering gearcase ,slider ,clutch ,as well as lower harness. Customer would like sooner return apt . Will talk to management in morning about return . No parts installed . ; ordrng 1 W11568984 (Lower harness) and 1 W11449841 (Gearcase)"

Arrived on site to replace previously diagnosed parts. Found cold valve molex connection had female clips expanded not making contact with cold valve male pins. Used pick and tightened female pins on molex connection. Now making contact with valve as designed. Completed diagnostics with no issues. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site test unit for loud noise. Found when diverter is engaged unit makes a loud horn sound. Found excessive soap build is causing suds to work its way into wash system and causing noise. Advised customer run clean wash cycles with vinegar to remove excessive soap build up. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not responding. Replaced sump assembly(W11665769) and unit is now working as designed. No leaks detected at this time. Job complete.

Arrived on site to test unit for simmer flames too high. Adjusted to recommended height and unit now working as designed. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to test unit for LF and RF burners long ignition times. Adjusted burner heads as stated in service pointer. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to replace compressor. Found compressor running but run cap is bad. Replaced start device(WPW10197428) and run cap(WPW10350564). Compressor is now working as designed. Allowed frost pattern to form for 40mins and ideal frost pattern formed. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for gas smell. Customer stated they still smell gas through out the day even when unit has not been use. Used gas leak detector and found leak at the regulator where the supply hose connects. Verified with bubble solution. Found there is no putty or gas tape on the non compression side of the fitting. Removed supply hose and applied gas tape, connected hose and tested unit whileburner is on. Leak detector found no leaks and no bubbles appeared with the bubble solution. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for off balance loads. Tested unit found suspension is in good shape. Customer stated he was washing a blanket and unit got thrown off balance and started moving the unit. All other loads have no issues. Stated to customer that unit will get easily thrown off balance with items that hold a lot of water. Advised to load the unit evenly so there is a counterbalance to each side. Also advised to keep the load sizes from 20-40% of the basket. Unit is running as designed, no leaks detected, no parts installed, job complete."

WFES3030RS0 Arrived on site for front left burner not heating. Proceeded to replace W10857622 switch. Tested unit and now unit is functioning as designed.

"WDF540PADM3 Arrived on site for unit top rack not washing. Upon arrival, found wash motor to be struggling to wash. Removed manifold and found no obstruction. Proceeded to replace W11025157 wash motor assy. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"MDB4949SKZ0 Arrived on site for unit displaying F9E1. Upon arrival, entered diagnostics and found F9E1 error. Cleared code. Proceeded to run overall checkup and found water not draining properly. Proceeded to replace W11414944 drain hose. Tested unit and now unit is now functioning as designed. No water leaks detected at this time."

"JF42NXFXDE02 Arrived on site for RC not cooling. Upon arrival, found Fc cooling but RC warm. RC fans running. Proceeded to expose compressor area and found loose connection to the stepper valve. Resecured connector and inspected all other connectors. Powered unit back on and now refrigerant is flowing to the evaporator (picture attached). Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"JGRP436HL05 Arrived on site for bottom panel warped. Upon arrival, pan broiler was warped due to improper installation. Proceeded to replace W11661576 pan broiler. Tested unit and now unit is functioning as designed."

"Arrived on site for no ice. Checked temp in icemaker compartment 10? freezer at 5? no ice in icemaker mold,ran error test E5 removed icemaker housing found heater not installed on fill tube,replaced icemaker and heater,ran harvest test passed ran fill test passed. W11087201,w11658802"

"Arrived on site to replace previously diagnosed parts. Verified gearcase has failed. Had break out wash plate. Had to cut out wash plate nut. Replaced gearcase(W11449840), wash plate(W10902814), suspension(W11396716), belt(W11239857), and pulley shield(W11409708). Unit is now working as designed. No leaks detected. Requesting extra pay for cutting out wash plate sleeve/nut. Job complete."

"Arrived on site to replace previously diagnosed part. Replaced inner door liner assembly (W11617223) and tested unit, unit is now functioning as designed, job complete."

"JMC2427LL00 Arrived on site for stuck key error. Upon arrival, found unit to have stuck key error and proceeded to replace W11598159 console. After replacement, found console to be designed as an oven and started triggering and ACU communication error message. Ordering another W11598159 console. Office to reschedule ; ordrng 1 W11598159 (Console)"

Arrived on site for refrigerator making a loud noise. On arrival confirmed issue and found water leaking from ice maker fill tube down inner back liner of fc and around fc evap fan motor. Removed ice and sealed line to prevent leak. Tested unit and found it working as designed. No parts installed. Call complete

"Arrived on site to test unit for not running properly, customer stated that blower does not turn off and controls become unresponsive and they have to cycle power to use it, tested unit found found multiple error for UI loose communication with control, inspected unit found no loose connections, replaced control and console, tested unit, unit is now running as designed provided customer with Wi-Fi team number and advised to contact them so unit can receive updates properly, at this time job complete installed W11261167, W11297728"

"Arrived on site ,replaced hub W10528947. Ran calibration and diagnostics wash test all checked normal. No water leaks detected at time of service. Job complete ."

Arrived onsite for gasket gapping at the corner causing defrost concerns. Heat treated to reform gasket to repair and provided information on monitoring and managing loading and door closure. Concerns. All checks good. Unit is now operating as designed.

Arrived onsite for range tripping breaker. I replaced the bake and broil elements. After replacing I took off the ground and ran it for 500 degrees on bake cycle. After reaching 500 I hooked the ground back up and ran for 500 on bake again. I informed the superintendent Jesse to leave the oven running at 500 for 2 hours before shutting off and I set a timer on the range. Range is now operating as designed. Call complete. INSTALLED W11182108 ELMNT BAKE AND W10856603 ELMNT BROIL.

Arrived on site to inspect refrigerator with gaps in gaskets. Upon further inspection I found that there were gaps around the corners of the FC and RC gaskets allowing air migration (photos) I shaped and formed the gaskets and sealed gaps on a few problem areas I found on the mullion. Both gaskets are now making full contact and good seal. Unit is operating as designed with no water leaks observed during service. WP482338

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I checked the temperature RC 37 FC -2. I checked the water supply. The ice maker is not receiving water nor the refrigerator dispensing water. I removed the filter and found that the filter is preventing the water from flowing. I can conclude that the filter is the cause of the unit not producing ice and it needs to be replaced. The customer advised that a few items had frost and that items close to the vents would sometimes freeze. The sensors are testing ok. I informed the customer that items cannot be placed near the vents as they can freeze. The refrigerator is operating as designed. No water leaks observed during service. No parts installed."

"Arrived on site to inspect refrigerator making noise. Upon further inspection, I found that the fill tube for the ice maker had evidence of spilling over. I ran a tested with the ice maker and confirmed this was the problem and that water was collecting around the fan and freezer causing it to make noise. I corrected the issue by installing a tube extension onto the inlet tube and making sure there is no ice hitting the fan. I ran a test and the water is no longer spilling over the sides or back. Unit is operating as designed, no water leaks observed at the end of service."

"Arrived on site to diagnose refrigerator freezing items on th second shelf. Examined interior of the unit and found that the unit was overfull, and items were pushed to the back wall on almost all shelves, causing cold pockets and not fully circulating. Advised to center items on shelves to resolve, and temperature should reach normal set. No failures with unit, all working as designed. Call completed."

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced defective icemaker,ran harvest test passed,icemaker filled with water. Wpw10300022"

"Arrived on site to inspect unit for oven not working. Upon closer inspection found control of sending voltage to igniter. Replaced control found unit clicking but not igniting. Found igniter bent and not forming strait line for proper spark. Replaced igniter, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11524031 W11645866"

"Arrived on site to replace previously diagnosed parts. Replaced console (W11616683) and vent (W11598202). Assisted customer in connecting unit to wifi, connected successfully. Unit is now running as designed, job complete."

Arrived on site to diagnose dishwasher that was leaking water when in use. Ran unit and saw 1 small drip on the left side. Pulled unit out and ran it. Found water pooling in the very front left by the hinge where the tub seam is. Found tub seam is not fully sealed and water is escaping through it. Ordering a new tub to resolve. Office to schedule. ; ordrng 1 W11409866 (Tub)

"Arrived on site to replace previously diagnosed part. Replaced UI (W11636543) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for frost in FC, customer stated that condensation is forming on the FC gasket, tested unit found foam strips are needed to correct issues, ordered foam strips rescheduled for 9/6 customer wants AM appointment ; ordrng 2 W11159728 (Foam strip)s"

"Arrived on site to test unit for leak. Upon arrival customer stated leak only happens during use of ice maker or dispenser and is minimal. Removed unit from cavity and inspected waterlines, found reservoir water line was pinched and over time has cracked causing a leak whenever dispenser is activated. Removed damaged line and extended tube from reservoir, tested unit, all components are now properly engaging with no leaks detected. Unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed damaged console, customer inspected new console and found a few small scratches and want a new one, ordering new console office to reschedule ; ordrng 1 W11715959 (Console)"

"Arrived on site to diagnose washer leaking. Customer said they got excessive amounts of water on the ground when running the clean washer cycle. Examined and found a chunk torn out of the door bellow, causing water to leak out. Ordering door bellow to resolve. Return visit set for 9/9.; ordrng 1 W11318722 (Bellow)"

"Arrived on site to diagnose dryer not running. Unit powers up and clicks, but motor never engages. I tested the unit and found clicking and no motor action. Checked voltage and polarity at wall and found all good. Checked voltage to motor at control and found relay snapping, but sending no voltage to motor. Found burn spot on control board. Replaced control and tested. Verified unit working as designed. Parts used - W11537215"

"Arrived on site to test unit for not draining properly and leaking. Upon arrival customer stated there is water that is left on the bottom of the unit and sometimes after a wash there will be a puddle in front of the unit. Tested unit found drain hose is clogged at the sink causing water to not drain properly. Removed restriction and tested, unit now drains properly. Inspected lower spray arm and found it splitting causing the leak. Replaced lower spray arm (WPW10491331) and tested unit, unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of no power or function. Spoke to GC prior and found unit may have possible current issues from stator rotor. Visual inspection found teeth on rotor are damaged. Replaced stator, rotor, and slider per GC instruction. Still no power. Verified voltage and polarity are correct. ACU has power in but no light and no power out. Replaced ACU. Unit now turns on. Ran diag and found no rpm in sensor feedback. Checked harness and found op at j3-1 to 3-3. Stator checks out at 8.3 ohms. Replaced harness and checked again still no rpm feedback. Called TL Kurt 7739830357 and found no current recommendations for repair. Submitted to engineering for follow up. Job complete installed harms wire w11568984, w11457841 strike, w11621180 ACU, w11195971 stator, w10734521 slider, w1260238 rotor."

On arrival verified complaint of date and time resetting. On first inspection found customer does not have unit connected to WiFi. Connected to WiFi and unit set date and time correctly. Unit is functioning correctly at this time. Advised customer of importance of connecting to WiFi. Job complete no parts installed.

"Arrived on site for range tripping breaker. On arrival found 248(L1-L2), 123(L1-N), 124(L2-n), and 0(n-g). Replaced bake and broil elements and control. W1182108, w10856603, & w1169067. Ran unit to 500 degrees and instructed customer to allow 2hrs for unit to heat and instructed customer on how to run oven without tripping breaker. Unit works as designed. Call complete"

"Arrived on site to test unit for not draining properly. Upon arrival customer stated on every cycle she would have to put it on heavy duty in order for it to drain properly. Tested unit found unit draining improperly due to water being backed up in the pipe, reaching the drain hose and creating a siphon back into the unit. Also found hot water valve is clogged with sediment and shocks are causing unit to get extremely off balance. Will need to order parts pertaining to that issue. Advised customer to hire a handyman in order to diagnose why the drain pipe is getting backed up. Ordering parts, no parts installed, rescheduled for 09/06 AM.; ordrng 4 W11316766 (Shocks)s and 1 W11688995 (Dual Valve) and 1 W11688994 (Valve)"

"Arrived on site to test unit for RC evaporator freezing over. Upon arrival customer stated evaporator would freeze and the ice would drop down 2. Inspected unit and found center mullion has split and is causing air to leak right to the evaporator cover. Will need to order mullion for return visit. Ordering part, no parts installed, rescheduled for 09/10.; ordrng 1 W11590869 (Center mullion)"

"Arrived on site to inspect unit for not heating. Upon closer inspection found magnetron not buzzing found mag failed. Replaced mag, tested unit, unit is now heating. Job complete. USED W10818686"

"Arrived on site to inspect unit for leaking from underneath. Upon closer inspection found unit drain hose not connected in proper location. Reconnected drain hose to proper location, tested unit, unit is running as intended, no leaks present at this time. Job complete. NO PARTS USED. ; ordrng 1 W11535094 (Water inlet assembly)"

"Arrived on site to inspect unit for screeching noise. Upon closer inspection found wheel broken and seized to motor. Replaced wheel and motor, tested unit, unit is running as intended. Job complete. USED W11549461 WP697772"

"Arrived on site to replace control diagnosed on previous trip. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11683480"

Arrived on site for making humming noise. Upon arrival test unit and found noise and an electrical smell from control area. Removed control for inspection. Found diode has failed. Replaced diode W11256462 and test unit. Unit is operating as designed. Job complete

"Arrived on site for not draining. Upon arrival, inspected unit. Found disposal knock out plug is still present. Removed plug and test unit. Unit is now operating as designed. Job complete. No parts needed"

"Arrived on site to install previously ordered part. Upon arrival,inspected unit and there are no signs of defrost issues since last weeks repair. Replaced control W11742389 per techline instructions. Unit is operating s designed. Job complete"

Arrived onsite for previous diagnosis parts. Installed new valve and was going to test and customer said the ice maker just dumped and filled the tray. So she is going to call if the noise continues. There was no water leaks detected during the service call. W11548535

Arrived onsite for washer with UL error. On inspection found that the rotor looked out of balance when I spun it. Installed new rotor and stator. Tested unit and never got the error message. Customer said she can run 2 to 3 loads with no isssue. The customer said the issue always happens when there was 9 minutes to go. 280146 WPW10419333

"Arrived onsite for previous diagnosis parts. Installed the parts that were ordered by another tech. Tested all burners, all working. Parts installed W11339740 W11339741 W11634759"

"WRF736SDAM14 Arrived on site for unit not cooling and ice maker not working. Upon arrival, confirmed ice is not dispensing and RC is over cooling again. Also found Fc door not closing properly. Ordering W10837274 plate chute, W11509548 shaft, W10822606 auger motor and W10503521 rack shaft. No leaks detected at this time. Office to reschedule ; ordrng 1 W10837274 (Plate chute) and 1 W11509548 (Shaft) and 1 W10503521 (Rack shaft)"

WED5620HW2 Arrived on site to replace previously ordered part. Proceeded to replace W11378949 UI control. Tested unit and now unit is functioning as designed.

"Arrived onsite to install data logger. On arrival customer stated for the past 5 days the unit had high temperatures, then as of this morning temperatures are reading 35/-7 degrees. Also No ice being made and no water dispensing (water issue is as of this morning. Will need to retrieve data loggers and interpret information. Set to also return with valve. ; ordrng 1 W11482383 (Dual valve) and 1 W11482025 (Valve)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which was a loud squealing noise during spin cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed and I could not duplicate the noise. I tilted the unit back and removed the pulley shield and inspected the components underneath. I found the belt had some slack in it and found on the motor pulley where the belt had been slipping. I removed and replaced the belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11239857"

"Arrived on site for no ice. Ran diagnostic icemaker tray thermistor reading open,replaced icemaker assembly,ran diagnostic,harvest test passed,ran fill test passed,unit passed all other diagnostic test. W11557001"

"WRS315SNHM06 Arrived to inspect cooling issue. Upon arrival, the RC was 37, FC 7. There was a significant amount of evaporator fan noise from the machine and inspection revealed the fan was mis-molded and off balance. Returning tech will replace the fan and motor upon return. The FC door switch was broken and will require replacement. I sealed large gapped areas and both outer, lower door corners and the RC right side cabinet fold over was gapped, being able to see the inside of the outer wall, which was sealed as well. No water connections to unit. ; ordrng 1 WP2169142 (Fan) and 1 W11123941 (FC Door Switch)"

"Arrived on site for no ice. Icemaker not running through a forced cycle,replaced defective icemaker,power cycled unit icemaker filled with water. Used w11548540"

"Arrived on site for leaking. Found rust on fresh food door under dispenser,checked under ice container,ordering a new door,ice chute and ice door also found moisture on top of freezer gasket seal,per service video ordering foam gasket to be installed under door seal. ; ordrng 1 W11681454 (Fresh food door) and 1 W10572235 (Ice chute) and 2 W11159728 (Gasket)s"

Arrived on site to install previously diagnosed and ordered part. Installed access panel. The door is now opening without obstruction. The unit is operating as designed. No water leaks observed during service. W11545318

Arrived on site for range with broken door. On arrival found outter panel w11250167 warpped and causing door not to shut properly. Replaced panel and found door working as designed. Call complete

"Arrived on site for a washer not working at all. Further inspection for a F3E2 error pressure issue . Installed part#s w11399437 pump, and w11513246 And tested unit and found on second test that actuator is getting stuck at random. Ordering W11481722 actuator, W11395618 capacitor and rescheduled customer for 09/09/24 to complete repairs.; ordrng 1 W11481722 (Actuator) and 1 W11395618 (Capacitor)"

Arrived on site for dishwasher not working. On arrival found unit was leaning heavily as well as to much soap was being used and causing a flood. Releveled unit and instructed customer on which gel soap to use instead of hand soap or pods or powder. Unit now works as designed. Call complete

Arrived on site for a dishwasher with control issues. Further inspection found the control had failed. Found console also broken and Replaced part#s w11637583 (control) and w11613564 (console)tested unit works and its working as designed no water leaks visible. Call complete

"Arrived on site to inspect wall oven/microwave combo unit microwave door damaged. Upon further inspection, the customer pointed out the area of the damage which looked like the inner plastic on the outer door glass was cracked. I find it to be the epoxy that is used in between the outer door glass and the inner plastic of the outer door glass (photo). I was able to remove the debris (photo). Unit is operating as designed. I made recommendations for use and care. Job completed. No parts installed."

"Arrived on site to inspect range oven getting too hot. Upon further inspection, the customer advised they were cooking with the oven at 425 degrees for approximately 30 minutes and their infant child touched the oven door glass and burned themselves; luckily with no injuries. Customer turned the oven on Baker wt 425 degrees and I monitored the unit and tested surface temps at the door, door frame, handle, burner knobs and skirt. I found the outer door glass at the upper left corner area where the child touched was reading approximately 161 degrees, the skirt around the knobs was 188 degrees (furthest left knob) and the handle was 115 degrees on the left side. Comparing these temp readings to the chart listed in the tech manual page 7, these temps are below the manufacturers approved maximum temps (outer door glass=172, skirt=197, handle=167). I contacted techline and spoke to Brandon and advised of the complaint and my findings and Brandon provided the tech manual #W11544031 to compare the readings. Brandon advised that the temps fall below the maximum recommended temps and provided SR#7739831041. I advised the customer of my findings and comparisons to the manufacturer maximum temp readings. I provided the customer with the SR number and recommended they contact the manufacturer to dispute. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system then cleared the system with nitrogen. I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system down to -30/0psi. Verified no visible leaks in the system and installed 64g of R600 refrigerant and tested the unit. Unit is beginning to cool and operating as designed. No water leaks observed during service, job completed. W11506735, WPW10143759, W11557671"