James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Rodolf - Pflugerville, TX
Sam - Austin, TX
Really great & courteous service
Elizabeth - Johnson City, TX
Kelly - Round Rock, TX
I needed a repair on my oven and it was still under warranty. Jonathan was courteous, professional, and very knowledgeable. Also gave me some great tips on using my oven.
Betty - Seguin, TX
Very kind and professional.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Great service, very friend repairman
John - New Braunfels, TX
Very prompt, called ahead to set up time to come out, kept us informed, showed up prior to appointment
John - Austin, TX
Easy and quick scheduling. Kevin arrived on time, was very knowledgeable, explained the difference on how the new washing machines worked vs the old ones and how to take advantage of it. Great technician.
technician explained everything satisfactory!
Rebecca - Pflugerville, TX
I would recommend this service
Friendly, professsional service.
Linda - Bastrop, TX
Roberta - Georgetown, TX
Technician was on time, polite, knowledgeable, helpful and provided answers and great repair
Joe - Georgetown, TX
Good service !
Kimberley - Round Rock, TX
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Rhonda - Round Rock, TX
I appreciated the excellent communication with service time as well as communication throughout the service call. I had a difficult problem with my dryer, and Jonathan systematically worked until he found and fixed the problem. He also gave me great tips on maintenance, answering some questions that I had. The work was done quickly so that I was able to get on with my day with minimal disruption. Thank you Appliance Express for fixing my problem well and timely.
Worthy - Round Rock, TX
Service was quick and thorough.
Fantastic sevice and great technician.
Brian - Leander, TX
For the second time I have used them, they were very professional, knowledgeable and friendly. Explained issue and solution then fixed machine.
They worked very well with me in scheduling. Tech showed up early , diagnosed,and actually had the part on the truck.
Craig - Austin, TX
Jose - Round Rock, TX
Angel - Bastrop, TX
Sheri - Liberty Hill, TX
Lisa - Cedar Park, TX
Technician arrived within the time frame specified and got the job done quick!
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Sharon - Austin, TX
They were professional and quick
Great service! Excellent skill and information.
Wendy - Cedar Park, TX
Great service! Excellent skill and information.
Diego - Round Rock, TX
Jonathan was great and courteous. He took care of our refrigerator problem in just a few minutes.
Knowledgeable and Great Service
Joe - Round Rock, TX
Jonathan did a great job accessing and fixing the problem with my ice maker. He is very courteous and professional. I would highly recommend him.
Bob - Buda, TX
Lupe - New Braunfels, TX
Gre as t service
Did not do anything - dishwasher
Lisa - Austin, TX
Appliance guy went over to tenants house and said that there was nothing he could do since the sink is clogged. Dishwasher is obviously not working. Would not recommend.
service was great
Scott - Austin, TX
The best customer service ever
Terry - Georgetown, TX
Great customer service
Great service from the contractor
Gerald - Georgetown, TX
Honest and decent service...
Steve - Leander, TX
I can't compliment Lou enough.. the guy gives his customers the same level of care I strive for with my own customers. His advice to me on how to fix the issue with my stovetop was spot-on. This guy's a keeper!
Jesica - Georgetown, TX
He fixed the door without having to order a new part
James - Austin, TX
Leo was awesome
Excellent, Friendly Service
Shaune - Cedar Park, TX
Lou did a great job while working on my Maytag Microwave. He explained what he was doing as he went along and did a great job!
Ampero - Killeen, TX
The whirlpool call Center was horrible.
Sandi - San Marcos, TX
James Starcher - New Braunfels, TX
Very knowledgeable courteous and friendly. best experience you could expect for.
Great service and very personable tech!!!
Patrick - Killeen, TX
Highly recommend this company. Not only did they show up at the earlier hour of the scheduled time, they even had the parts to fix it on the spot. No second visit needed. Great tech came out and fixed it in no time.
Service provided excellent.
Jeff - Manor, TX
Repair was successful and Joseph provided much useful information about other Whirlpool appliances in the house.
Friendly, helpful service
Lauren - Austin, TX
Thank you Scott!
Derrick - Round Rock, TX
Thank you for the exceptional service that was prided and the attention to detail which the tech used. Thank you!
Jameson - Austin, TX
Luis was very good at his job and a true professional. His services were very much appreciated and I will surely be calling him again should the need arrive.
Richard - Georgetown, TX
William - Horseshoe Bay, TX
Great job send him to us every time! Thanks
Emmaleigh - Austin, TX
Kelly - Kyle, TX
Timely and professional
Repair of Refrigerator
Donny - Austin, TX
Luis diagnosed our problem, got the right parts ordered, and came back to install everything. He was real professional and got us fixed up!
Good prompt service
Suzanne - Austin, TX
Called to get my refrigerator fixed, they got me an appointment sooner than expected and when they came, they fixed the problem with a part they had with them. They came, completed and finished the task all in a timely efficient manor.
Miriam - Coupland, TX
Thanks so much.
Regine - Cedar Park, TX
Don - Austin, TX
Scott - Leander, TX
Review of Tyler
Praveen - Austin, TX
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Patti - Canyon Lake, TX
Got the job done very quickly and knowledgeable about the issue!
Jennifer - San Marcos, TX
My experience was great, Mr. Robert was very helpful and very prompt
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
Best appliance service
Edward - Georgetown, TX
Steve - Austin, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Great service and dependable!
Ruby - Pflugerville, TX
He was professional and fixed our electrical problem.
Robert - Round Rock, TX
Bruce - Johnson City, TX
Thanks Brandon! Works like a charm now!
Jacqueline - Del Valle, TX
Joseph called prior to arriving at my house to give me his expected time of arrival. Once he arrived, he promptly found the problem and worked on my dryer. Even though my dogs kept interfering with his work, he took it in stride and assured me he was unbothered by the "additional help." Joseph carefully explained everything to me as he diagnosed the issue and repaired the dryer. He was very helpful in giving me tips to keep it the dryer and other household appliances in good working condition. All I can say is, he was exceptionally professional and extremely knowledgeable and helpful. He seemed the really love what he does, and that speaks volumes to me.
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Albert - Austin, TX
He was very thorough and payed close attention to details.
John - Blanco, TX
Brad was great
Gina - Austin, TX
Shawna - New Braunfels, TX
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Patricia - Austin, TX
Kevin was knowledgeable and polite. Great experience!
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Very professional appliance service representative. Knowledgeable and very kind. Did his work quickly colt and effectively. Very pleased
Susan - New Braunfels, TX
I would share his name with anyone who needs an appliance repair.
On time VERY PROFESSIONAL AND KNOWLEDGEABLE
Carol - New Braunfels, TX
Amazing and professional
Trisha - Austin, TX
Joseph showed up respectful of my working from home situation and quickly repaired my stove.
Thank you Luis
Danny - Austin, TX
Luis was professional and worked hard. He answered all of my questions and even went above and beyond the original scope of work to align our door correctly.
Jan - Buchanan Dam, TX
Wonderful service, extremely polite
Debra - Blanco, TX
Brandon and everyone I talked to on the phone were so nice and helpful.
Ron - Round Rock, TX
Great job trying to fix the problem with the refrigerator
Great personality, but tired of you fixing washer over and over
Carla - New Braunfels, TX
We bought this washer brand new last yr. Within the first week we had trouble with them and had the exact same trouble ever since. We have paid and paid labor and diagnostic fees again and again, just to keep having the same problem. These so called repairs never fix the problem. We have asked and asked to have it replaced but always told no. I have never known whirlpool to not back their products til now. We and all here who have had to live with this problem will never buy whirlpool anything again. We will all advise friends, family and strangers in person and on social media to never buy them also. We are very very unsatisfied with having to put keep putting money into a new washer.
Benjamin - Austin, TX
Jerry - Buchanan Dam, TX
tech was here when scheduled, had the parts on his truck needed to do repair and got it all done promptly.
Great service, fast and on time!
Kiri - VLG O THE HLS, TX
Michael - Manor, TX
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
David - Canyon Lake, TX
Super sociable and outgoing individual! Was extra careful disassembling the range and installation as well! Made sure all of our questions and needs were met before leaving our house!
Kaus - Austin, TX
Great service. Very professional
Kim - Cedar Park, TX
Lou was on time, presented him self professionally and explained the issue and repaired the unit in a timely manner. I would definitely use him and this company again.
Jackie - Cedar Park, TX
I grateful that Lou was able to figure out the source of the problem with my washing machine. He is knowledgeable and I appreciate his professionalism.
Chrissandra - Killeen, TX
Jason - New Braunfels, TX
Our dryer wasn't working, so the technician came out to see what the issue was. He checked every possible avenue and finally determined the problem was the electricity (turned out to be a breaker issue). He was honest about not being an electrician so he didn't want to tell me what specifically could be wrong, but he did know that nothing was wrong with the dryer. I appreciated the honesty and the tech showing at my house early on in the time period we were given.
Ray - Austin, TX
Karla - Austin, TX
Joel - Austin, TX
The tech arrived in time and was very knowledgeable and professional. Did a good job, made recommendations and left the work area clean. Would definitely recommend for Appliance service needs.
Great service and on time
Cassandra - Austin, TX
Had a warranty repair on my Whirpool stove. I was give a time frame for their expected arrival and the an additional notice 45 minutes before they arrived. They were previously informed of my issue and I had sent pictures, so they came prepared and were in and out with a fast repair.
Scott - Austin, TX
Joe called ahead of time to let me know his eta and was spot on time. My second visit with Joe was like my first he’s a true professional with a great personality and focus on customer satisfaction and education which include great tips and insight into energy conservation and usage.
Karen - New Braunfels, TX
Fantastic experience. Arrival updates were great.
Paul - Georgetown, TX
Great Service! Gave helpful tips on how to extend the life of our dishwasher
Brian - Austin, TX
Debra - New Braunfels, TX
Well handled. Very nice repair man who showed up on time and listened to what my concern was.
Danny - Seguin, TX
Ogaga - San Marcos, TX
a pleasant experience
Patricia - Austin, TX
Joseph was very polite and professional. he also helped me to decide whether to repair or replace my microwave. he repaired it quickly and efficiently. And he had some great stories about old Austin and astronomy while he was working.
Steve - San Marcos, TX
Kevin was very courteous and knowledgeable. 200% better than the previous repairman. Knew the problem right away. Excellent repairman.
Perfect Repair Experience
Amanda - Buda, TX
My technician called before arriving with a time window, arrived in that time window, had the supplies he needed to do the repair and completed it quickly and perfectly. All of that and was pleasant to talk to and very informative about what he was doing. I will be using them again for any of my appliance repair needs.
Professional and thorough
Diana - Austin, TX
Ryan - Driftwood, TX
The technician had expertise and efficiency. Arrived early, was very helpful. Had to rescheduke the original appointment which was an easy process. Thanks!
Above and Beyond
Eugene - Bastrop, TX
Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.
Alan - Austin, TX
Great service. Very knowledgeable technician. 👍👍
Janeen - Spicewood, TX
Excellent service My technician was amazing!! He was extremely knowledgeable and answered all my questions I only wish everyone could experience the service I did. Great job to the higher management for his superb training
Everything an in home service experience should be.
Jeremy - Austin, TX
I own a small business where in home service is a major component of what we do, Paul with Appliance Express embodied everything I strive to instill into all of my technicians. My wife who was home alone during the service call answered our door to a smiling and polite technician who respected her, our home and our pets as if they where his own. Paul proceeded to clearly explain everything he needed to accomplish and the many steps involved along the way. In the end it was determined that our oven was in no way in need of service and we where in fact experiencing an issue with the electrical supply to the applicance. A less honest technician and company could of in theory attempted to sell and install a litany of parts and the associated labor in an attempt to “fix” a non broken appliance. Paul’s diligence, thoroughness, and honesty where exemplary and allowed us to reap the benefit a skilled technicians diagnostic expertise and establish a clear path forward. To the ‘Powers at be” at Applicance express you have an absolute rockstar in Paul and you need to consider yourself lucky that I was not home during the experience as it most likely would of ended in me extending a job offer to Paul, he is the “Gold Standard” of an in home service technician.
Lauren - Buda, TX
worth every penny
Pamela - Round Rock, TX
im so hippy to have my dryer Up and running. cost was Fair, everything is so expensive but thats the cost you pay for the things you really need. I would use them again, professional and fast!
Sherri - Dripping Springs, TX
Called about brand new dishwasher not drying dishes well. Technician tested all the functions and found it to be working as designed. He explained that the more energy efficient DW require a rinse aid. I was not happy about the change, but was reassured that my appliance was working properly.
job well done
Lynda - Meadowlakes, TX
Great customer service
Charles - New Braunfels, TX
5 star service. the Technician very good at his job. Fixed the problem amazingly fast. I will refer all my friends and family App Express.
Barbara - Austin, TX
A little expensive, but service is good
Charlotte - Austin, TX
Excellent service, very courteous and helpful
Heather - Austin, TX
Knowledgeable and professional!
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Great, professional service
Sallie - Lorena, TX
Natalie - Cedar Park, TX
He was so nice
Jack - Waco, TX
The service is always very good
Eithne - Seguin, TX
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Fast friendly and very good at his job
Mark - Lorena, TX
Amli - Austin, TX
Very Polite and Professional
Eliseo - San Marcos, TX
Very Professional and an expert at his job. Thank you.
Delfina - Buda, TX
Robert The serviceman was thorough, taking time to explain how he determined the problem. The machine is fine. The problem is an obstructed vent.
Anne - Waco, TX
Jerry - Austin, TX
Very pleasant and informed. Turned our the problem he diagnosed was not with the dishwasher as expected. Opined on what the problem was and he was correct. Short visit but enjoyed meeting him. Entire process of working with Appliance Express was pleasant and professional.
Gary - Fischer, TX
Your tech guy was very pleasant & easy to talk to &/or ask questions. Your service was also very good. You called & arrived just as you indicated you would.
11months in home
Heidi - Georgetown, TX
Stanley - Austin, TX
Luis was on time, professional, quickly identified the problem, and successfully repaired it.
great job very informativce
Mike - San Marcos, TX
Tom - Leander, TX
James was on time & did a great job servicing our refrigerator
Nancy - Lakeway, TX
Clif got my dryer working in a flash. Just hope it lasts! Thanks for your service
Timothy - Killeen, TX
Dawson - Georgetown, TX
Jerry and the entire Appliance Express team have been exceptional
OK Service; A staggering price for 5 minutes of work!!
Jim - Austin, TX
Xavier - Round Rock, TX
Corey - Austin, TX
Lean - Seguin, TX
Robert was on line and knew what to do showed me the problem and repaired it quickly.
Great and Friendly Service
MAC - New Braunfels, TX
Sonja - Killeen, TX
Was very happy with the service, Thankyou
Awesome 5 star
Deirdre - Leander, TX
He was very nice and patient and knew what he was doing. If I have an issue again I would want him to be the one coming out.
Erica - New Braunfels, TX
Knowledgeable, informative, great customer service
Great customer services
Trung - Manor, TX
Paul - Austin, TX
Bill - New Braunfels, TX
Tommy - Georgetown, TX
Jerry is very knowledgeable and explains very thoroughly the issues and causes of the issues.
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Monica - Austin, TX
Great service thank you
Jean - Georgetown, TX
Arthur arrived on time, he was very polite. Answered all of my questions. I would recommend him highly. His service and knowledge of the product was excellent. Thank you.
Lee - Austin, TX
Outstanding! Very friendly & professional
Roy - Pflugerville, TX
Tyler was excellent
Melissa - New Braunfels, TX
Charles - Georgetown, TX
William - Austin, TX
Delores - Lorena, TX
Good service, good text notification, terrible response in time to get service date.
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great service nice guy.
BiigNiick - Kyle, TX
Warranty repair of a Maytag washer. Kevin was punctual and competent. And my washer works again! Thank you!
Doris - Nolanville, TX
Missy1 - Austin, TX
Superb polite service
Sharyn - New Braunfels, TX
Initially I was afraid my fridge had a serious problem but the diagnostic ability of Diego made the problem go away.
Francisco - Bastrop, TX
I personally thought that was the best services I received
Belva Barrington - Belton, TX
He came in and knew exactly what to do to fix my dishwasher. He said anything can be fixed and I added that the impossible takes just a little bit longer. I highly recommended him to two of my friends already.
Great, friendly, helpful service!
James - Austin, TX
Joseph was super helpful and knew exactly what to do; great work! He was also very helpful with advice to avoid future problems.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Bennie - Belton, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Kathy - Belton, TX
So glad to have a working washer now!
Joanie - Austin, TX
Easy from beginning to end
On time. Excellent service.
Victor - Dripping Springs, TX
Tech was knowledgeable, answered all of my questions. Had part with him, great. Fixed washer right.
Fast and accurate
Jo - Austin, TX
He really knew what he was doing
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Christopher - Austin, TX
They were great and prompt and extremely friendly
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
Professional and Excellent Service
Denise - Cedar Park, TX
Great communication before arrival. Arrived on time. Came in and went right to work. Very honest feedback, gave us options and provided instructions on how to adjust stove settings within the option menu. Highly recommend.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with foul odor coming into the disposal. Upon inspection I found the dishwasher drain hose didnt have a siphon loop causing water to sit and get rancid so when they would open the dishwasher door the smell would come out. I ran a diagnostics cycle and the unit is working as designed. I corrected and added the siphon loop to the drain hose. No leaks detected during time of service. Job complete.
OVEN KITCHENAID KODE300ESS04 "Arrived on site to inspect wall oven door glass markings on the ice of the glass. Upon further inspection, I found the inside of the outer door glass had markings that looked like there was tape on the glass and dust had formed around it. I found it on both doors. I removed both doors and disassembled them ad cleaned the inside of the outer glass and reassembled and reinstalled. Once I had the doors back on the units, I found that both doors were badly scratched on the upper left corners and were beginning to rust. I am ordering both outer door panels, nameplates and CNOTE-LSO and office to schedule return service. ; ordrng 2 W10839793 (nameplate)s and 1 W11354870 (GLASS DOOR-LOWER) and 1 W11354870 (GLASS DOOR-UPPER)"
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of not cooling. Check evaporator found no ice. Both fans working and compressor running no cooling. Will need SS tech. ; ordrng 1 W10528578 (tube) and 1 W10704381 (drier-tube) and 1 W10832994 (compressor) and 1 W10915406 (evaporator)
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and inspected refrigerator frosting in the refrigerator compartment.Confirmed the complaint and, disassembled and found the harness fan iced over preventing the fan from running.Removed and replaced it.
WASHER WHIRLPOOL WTW4855HW1
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on job for diagnostics and not cooling. Found compressor not running. Test inverter and found it not working. Replaced inverter and test. Found the water supply hose leaking informed customer of hose needing to be replaced turned off water to prevent leaking.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for lower and upper rack having rust, upon arrival found lower rack was the wrong color for repair, reordering lower rack, Replaced upper rack and tested unit tested good, needs more work, office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10525643 (RACK LOWER)"
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job to replace previously diagnosed part. After replacement of harness test operation good.
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for burning smell during operation unit DID finish full cycle. Ran diagnostics and got F9E1. Tested drain pump and it was faulty. Replaced drain pump and cleared error codes. Ran service test mode and drain pump was working. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found f7 error and reset to restore heat function. Unit is heating as designed. Advised customer on repair. Advised customer on best use and care for drying performance. All checks good.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is tripping the breaker. Tested unit and found no electrical issues with stove at this time. Advised homeowner on findings and that breaker would need to be replaced by electrician to complete repair.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install previous diagnosed parts. I gained access to the evap cover and replaced with new. I placed the thermistor in the spot recommended in service pointer W11329116C. I gained access to the main control and replaced with new. I also found the unit in adaptive defrost, I changed the unit from adaptive to basic defrost, step 126. No water leaks detected. Job complete."
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher rack pulling out and unit not cleaning. Upon further inspection, I found the left side of the upper rack snagging on the door gasket when pulling it out. I adjusted the rack and tested and it is operating as designed. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I adjusted the leveling of the unit due to the floors being not level on the right side. Adjusted the rear wheels and tested and the unit is sitting level. I recommend to the customer that due to their water softener system, they would need to adjust the detergent use for cleaning purposes. No water leaks observed during service, job completed."
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted or stock keypad. Tried resetting unit and unit still not resetting will need new console W11236887 office to reschedule ; ordrng 1 W11236887 (CONSOLE)
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found the filter clogged with residue and the spray arm had debris and stuff blocking the water flow. I removed the spray arm & filter and cleaned the spray arm out the best I could. I was able to get a good flow in the spray arm. I re assembled and retested. I found the motor is pushing good and working as designed abut the heater would not Turn on when called for during the diagnostics cycle showing no amp draw at start.
WASHER WHIRLPOOL MHW8630HC1 "Arrived on site and inspected washer and found no gunk in drain pump, unit is draining properly in diagnostic cycle. Confirmed drain hose is properly installed into stand pipe. Ensured bellow is clean and clear of debris. No water leaks from connections at time of service washer is operating as intended, job complete."
VENTHOOD KITCHENAID UVL6036JSS0 Arrived on site for vent hood to replace previously diagnosed parts. Ordering part# WPW10294026 again. Office will call to RS. ; ordrng 1 WPW10294026 (blower-fan)
REFRIGERATOR GE CYE22USHMSS "Arrived on site to inspect refrigerator coffee maker leaking water. Upon further inspection, I found the hot water line was badly damaged/cut, the UI was damaged due to the water leaking from the hot water line, the ice bin door gasket is badly crimped allowing warm air into the ice bin and melting the ice and the FC door gasket pulls out from the door liner when opening the FC door. I am ordering the silicone/mesh water line per service pointer REF09-20, ice bin door, user interface, and FC door gasket. Office to schedule return service due to parts being OOS. I placed tape over the hot water selection button on the user interface to and advised the customer to not use the selection. ; ordrng 1 WR02X34048 (SILICONE/MESH TUBE) and 1 WR14X31558 (GASKET FEZ) and 1 WR55X30439 (cafe lcd board singl) and 1 WR78X26087 (icebox door asm)"
WASHER KITCHENAID Kdte504dss0
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that will not spin. Found wiring issue at capacitor. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER SAMSUNG DV42H5200EP/A3 Arrived on site for dryer not heating. Performed diagnostics and tested operation. Found no heat. Disassembled unit and tested control voltage to element. Gained access to heating element and measured resistance and found opened/ failed element. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
WASHER WHIRLPOOL WTW6120HC0 Arrived on site for washer error code. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11419055 (CONTROL ) and 1 W11478523 (UI)
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer that customer said shut off during cycle and wouldnt turn on again. Customer informed ,e that they power cycled the unit, and it has not happened again since. They also told me that the room was getting really hot. Performed diagnostic on unit. Found no error codes present. Unit was running fine for me. Found the vent hose connection on the wall was basically loose and spewing hot air into the room, which could have overheated the unit. Reinstalled vent hose and bent the pipe to shape, found the exterior pipe had a split weld and you cant tighten the hose to it. Hose is sealed as best it can be. Advised to have exterior vent replaced and sealed. All is working as designed at this time. Call complete."
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived onsite for ice maker not making ice, or only very thin flakes. Tested unit and noticed that the fill was long and a very slow stream. The fill bin was at a very low level and would not recirculate over the evaporator adequately. Replaced water valve and immediately noticed the difference in filling. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for no ice . Ran harvest test . Unit not advancing . Replaced IM . Reran harvest . All checked normal . No water leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Pierced low side pressure reading -20 . Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer not drying. Upon inspection found power cord wires burned at terminal block and partially burned wire harness. Loss of L2 resulting in unit not functioning. Will need Power cord, harness and terminal block replaced. Advised office to purchase new power cord, harness will be ordered for replacement. Office to reschedule. ; ordrng 1 WPW10450286 (harns-wire)"
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for dishwasher racks rolling out when attempting to load unit. Inspected unit and work area. Found unit leaning forward. Attempted to adjust front leveling legs. Found not enough space to correct. Removed unit and found wheels in lowest position. Reinstalled unit and raised front legs as much as possible. Performed diagnostics mode and checked fault codes. Found no faults. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dishwasher. Inspected unit and work area. Performed diagnostics mode, found fault code 4-3 motor failure. Monitored test cycle and wash motor not activating. Tested voltage to motor and found motor getting voltage. Removed failed wash motor and installed new. Performed diagnostics mode and monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected"
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for not heating. Test unit and found burned out cap and diode. Replaced cap and diode test unit and unit test good unit heating job complete.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave not operating properly due to door switch issues. Tested and inspected unit and found issue is with installation. Unit operations properly when picking up on door. Adjusted installation and leveling on unit. Tested unit and all operations are normal. Instructed customer that if issue arises again that they will need to contact builder to reinstall properly. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for dispenser door not closing. Replaced dispenser test unit and unit test good job complete no leaks present at this time job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite and was advised that entire fridge froze at one time. Replaced diffuser for probable open door. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived Onsite for refrigerator freezing food in the RC even on highest temp setting. Upon inspection I found frozen food and milk in the RC I ran a diagnostics cycle and found the damper sounded very scratchy and I could see frost build up on the damper vent. I am ordering the damper (W11317276) returning with control UI and thermistor. ; ordrng 1 W11317276 (diffuser)
RANGE WHIRLPOOL WFG505M0BS Arrived onsite for unit bottom drawer having scratch on the from panel to bottom drawer. Saw scratch. Replaced panel to bottom drawer. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose dishwasher that was not draining or drying well. Performed diagnostic and found code F6E4, f4E3. Found that the garbage disposal was backing into the sink when unit was draining. Installed drain loop in unit and cleaned out disposal. Verified unit is draining properly now. Found customer was not using rinse aid at all, and that was causing* poor drying. Advised to use high temp options and rinse aid to improve quality of drying. Retested and unit is no longer backing up and working as designed. Call complete."
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site and installed power cable to test unit to make sure unit is functioning. Installed cable and tested. No water is hooked up, but I can hear the drain and wash Motors, and valve is functioning. Unit was not advancing prior, and is advancing now. Call complete."
WASHER MAYTAG MVWB835DW2 "Arrived onsite for washer making jet engine sound upon spin, checked unit gear case upon arrival found unit gear case tested good, spin and agitated as designed ran through two cycles of rinse and spin unit tested good, found unit had error code f0 e3 overloaded, spoke with customer on splitting loads going forward, tested on rinse and spin again before departure and stayed through cycle unit tested good. Job Completed."
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site and inspected washer and found error code for motor control failure, after placement ran a diagnostic cycle everything text Dylan father also began a normal wash cycle management properly. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace control and harness. After replacement test operation. No leaks detected at time of service.
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived onsite to replace parts. While in the middle of trying to fix unit. The unit started flashing and F6E8 appliance manager. Called Techline to report issues with door and appliance management issue. Said to replace inner door and hinges, also to replace with 20w fuse. Got sr#7728973190. office to reschedule. Request 2hrs; ordrng 1 241908600053 (fuse) and 2 461968979601 (hinge-door)s and 1 REQUEST (2HR) and 1 W10687342 (door/mw) and 1 W11289998 (APPLIANCE MANAGER ) and 1 wtw10128850 (RIVET KIT)"
REFRIGERATOR KITCHENAID KSCS23INWH00 Arrived onsite for refrigerator door chute not working properly. Door and pin holder were broken. Removed plastic pin holder and installed metal bracket insert replacement. Installed new door chute according to service pointer 8175848. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
WASHER WHIRLPOOL WFW8300SW05 "Arrived on site and inspected washer and found drain pump is failing no water leaks from connections at time of service, job complete."
DRYER KENMORE 110.6126231 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite to replace the latch and check sump. Replaced latch. Checked sump. Found glass and plastic pieces that was in the way of the wash motor from getting good pressure to wash. Removed blockage. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer power button not working. Upon further inspection, customer advised that the power button works intermittently. When they pressed the start button, the unit failed to come on. After a few attempts, the unit turned on. Powered the unit off and placed it in diagnostics showing error code F0E7. Cleared the code and continued with testing. Unit operated as designed and showed no error codes at the end of testing. I tested the power button several more times and it turned on/off every time.
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previous diagnosed parts. I gained access to the control and infinite switch and replaced new. I gained access to the oven door and replaced the active hinge with new.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for oily substance leaking from bottom. Found gear case leaking oil. Checked and tested surrounding components. Replaced actuator, gearcase, belt, shield, capacitor, and cam. Once installed ran calibration. All tested good. No leaks detected. Job complete."
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site and tested operation. Unit was uninstalled upon arrival. Tested operation and found unit working intermittently. Found drawer assembly out of square causing poor contact of switches. Unit will need new drawer to repair. Office to schedule return services ; ordrng 1 W11315618 (door/mw)
REFRIGERATOR GE ZISS480DRISS "Arrived on site to diagnose built in refrigerator that is not cooling in either compartment. On arrival found compressor is not running. Temps in both compartments are room temp. Found voltage going into the inverter, but compressor not being powered. Replaced inverter. As soon as inverter was replaced and unit was powered on the compressor kicked on and began cooling. All is working as designed. Call complete."
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and installed new convection fan assembly. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is building ice in the freezer compartment. Tested unit and found gapping in lower freezer compartment cavity causing air leak. Sealed gap with food grade silicone and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site for cooling complaint. Found loud noise from newly installed condenser fan motor,removed evaporator cover found weak frost pattern. Defrost heater cracked and damaged due to normal functionality will need heater assembly. Removed bottom grill cover found water damage behind unit due to broken water pan,uploaded pictures of damage wall. Unit will need heater,drain pan and clamps to complete repair; ordrng 2 1108431 (HEATER CLAMP)s and 2 1113048 (HEATER CLAMP)s and 1 2000630 (DEFROST HEATER) and 1 3HRSFORREPAIRS and 1 NEDAUTHO and 1 WP2001264 (PAN DRIP), states that autho needed"
REFRIGERATOR KITCHENAID KSSC42QTS02 Arrived onsite for water dispenser not functioning. Tested unit and found that water was reaching ice maker and producing ice but the water dispenser was not functioning. Tested valve and couldnt hear it energizes and could not get a good voltage reading to the valve. While trying to test the IU found that it was not working. Keypad would intermittently respond. Will need to replace IU (WPW10151236 )and possibly valve to restore water dispenser function. Customer also has issues with ice chute intermittently functioning and warm air making its way into the ice bin. Could be due to IU or may need chute replacement. Noticed that ice chute plate was warped and could also be a reason warm air was getting in.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for left rear burner to working. I inspected the unit and work area. I found the left rear heating element broken. I replaced the heating element. I tested all 4 burners and they are working as designed. Job complete.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for right burner not working. After inspection found left rear burner not functioning. Used RR switch as part is interchangeable for LR and replaced switch. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived on site for water dispenser not working intermittently, the fresh food drawers hard to open, condensation build up on the freezer door. I inspected the water dispenser and found it working every time. The customer showed a video of the water dispenser not working.i could hear the valve open and the display count. The reservoir is frozen over. I inspected the unit temperatures and found the freezer at -4 degrees, o changed the freezer temp to 0 degrees, to stop the condensation build up on the freezer door. I inspected the fresh food drawer tracks and found them with grooves cut into them from the drawer. I checked the drawer tracks in the freezer and found them to be to long to work in the fresh food section. I am ordering both set of drawer tracks and the reservoir to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 2 W10805082 (rail)s and 2 W10805083 (rail LEFT)s and 1 W11204869 (reservoir)"
REFRIGERATOR KITCHENAID KBFA25ERSS01 Arrived on site for loud noise. Diagnosed piston in compressor hitting inner shell unit will need a new compressor.
WASHER MAYTAG MVWB865GC0 "(JM) (Justin Morrison) Arrived on site for washer to replace previously diagnosed parts. Replaced the latch and control. Put unit into a diagnostic test cycle, working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for refrigerator, found top of refrigerator welting, middle gray linear bowed and bottom right corner bowed, contacted whirlpool tech line. Sr 7728968061 JK, Jk said in order to fix welting a poxy kit may be needed, and as far as linear goes silicone will be the fix
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for refrigerator not reading door shut. Upon arrival I replaced the panel UI and tested unit tested good, but problem is intermittent. Job Completed."
REFRIGERATOR KITCHENAID KSCS25INSS01 "Arrived on site ,replaced valve and ice maker . Tested and IM ran complete harvest fill. No signs of dripping . No water leaks detected at time of service.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for washer filling & draining but not washing. Ran diagnostics,no error codes . Unit wash motor never coming on . Checked and found no voltage at motor . Replaced control . Reran test wash . All checked normal. No water leaks detected at time of service. Job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose dishwasher with upper rack issues. Found wheel on right side broken off plastic adjuster. Unit needs new adjusters. Replaced both rack adjusters with updated metal parts and retested. Unit is now working as designed. Call complete.
WASHER WHIRLPOOL MVWB855DC3 "Arrived onsite for unit not responding to the start button. Put unit in diagnostics. Found error codes, F7E4 motor drive over voltage F2E1 UI stuck button F5E4 lid not opened between cycles. Erased codes, opened lid to unit. Tested unit. Unit started responding. No leaks at this time. Job complete.
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit throwing f0e9 with every towel or blanket or sheet load and banging and not spinning out. No saved error codes. Calibrated in diagnostics. Ran hi speed spin empty. Unit is running smoothly. Adjusted feet level to eliminate wobble. All checks good. Unit is now operating as designed. Advised customer on repair.
WASHER WHIRLPOOL MVWB855DC3 "Arrived onsite for unit not responding to the start button. Put unit in diagnostics. Found error codes, F7E4 motor drive over voltage F2E1 UI stuck button F5E4 lid not opened between cycles. Erased codes, opened lid to unit. Tested unit. Unit started responding. No leaks at this time. Job complete.
WASHER MAYTAG MVWB765FW3 Arrived on site for washer Console not operating properly. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for dryer not heating found unit once again had wiring unplugged, made sure connection was stable and firm and wiring wasnt too tight. Reconnected and tested good."
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found condenser and front cover obstructed by hair. Removed and cleared vent and condenser. Tested operation and found unit working properly. Job complete
WASHER KENMORE 796.4158341 "Arrived on site for washer not draining and getting error UR. Inspected unit and work area. Removed water from unit. Performed diagnostics mode and tested drain pump operation. Removed drain filter and inspected drain pump. Found a small rock inside impeller housing. Found impeller broken and drain housing damaged. Will need to replace drain pump assembly to complete repair. ; ordrng 1 AHA72973309 (DRAIN PUMP ASSEMBLY)"
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for a dryer that would not turn on. Upon arrival and I immediately tried to put the dryer into a diagnostic test mode but could not get any power to the unit I checked for the proper five DC voltage going from the main control of the UI and found that it was only receiving 3.8 DC volt a Vin check for the power outlet to see if it was getting to 140 V and found it was but there seem to be some kind of odd voltage drop off that would occur every half a second or so with the outlet. I then tested power going to throw in a block and found that it was keeping a steady 240 V even though the outlet seem to have a drop off. I called Russell tech line and they were able to walk me through and verify that there is a very quick power supply drop off a current between the breaker in the main outlet which is cause in the dry To work sporadically when it wants to so they did recommend keeping the UI am a control in due to the fact that you I would turn on b
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with water sloshing sound or leaking when not in use. Upon inspection I found the washer inlet assembly was slightly leaning too far forward causing water to intermittently fall out when not in use. I adjusted the assembly to favor leaning towards the back to prevent water from dripping. The customer showed me the sloshing in the basket and I informed her of the balancing liquid in the basket. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
DISHWASHER MAYTAG MDBH969AWS2 "Arrived on site to test unit for not wanna. Found bad wash motor, replaced motor test unit and found new motor leaking from small crack on new sump and motor. Ordering new sump and motor office to reschedule ; ordrng 1 W10806701 (SUMP AND MOTOR )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker leaking water and ice bin freezing and not able to remove it. Upon further inspection, I removed the ice bin and found a small block of ice on the bin auger at the back. I removed the ice maker assembly and found where water had leaked from the ice chute onto the impinger assembly under the ice tray. I tested the fill tube and found the water flowing at an angle and splashing on the left side wall of the ice maker housing. I checked the fill tube and found no obstructions. When I placed the ice maker back in place, it failed to operate. I cycled power to the unit and it continued to fail. I removed and replaced the ice maker and cycled power and it began to operate as designed. I also found that both RC door gaskets are badly torn in the upper corners near the mullion. I am ordering the fill tube assembly and both RC door gaskets and office to schedule return service. No water leaks observed during s
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave interior light not turning on when the door is open. I tested the interior light by opening and closing the door and it operated as designed. Customer advised that the issue is intermittent. Per the service pointer #W11245251, I removed and replaced the interlocks with the kit provided and tested. Unit is operating as designed. Job completed."
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found several lights out in fresh food section. Tested lights and found 4 have failed. Installed new and tested. Unit tests good. Job complete
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced all parts diagnosed on previous visit. After replacement ran test 12 and it completed properly. No water leaks detected at time of service, job complete"
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found unit not getting enough water. Removed failed valve and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for defective icemaker. Icemaker not running through a forced harvest diagnosed defective icemaker,installed a new icemaker ran harvest test passed. Due to original defective icemaker waterline in door frozen,attempted to defrost line unable to get full access to line,customer will need to defrost unit."
REFRIGERATOR AMANA ART308FFDM06 "Arrived on site to test unit for refrigerator not cooling. Found bad evap motor. Motor was receiving proper voltage but fan was not operating. Replaced motor, tested unit, unit works good. Tested thermistors, and heater. Both functioning as designed. Job complete."
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site to install previous diagnosed part. Removed torn door gasket and installed new. Adjusted gasket with heat gun. Tested good operation. All tested good, no water leaks detected. Spoke with customer on user care guide."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining. Ran diagnostics and got F8E2 drain pump error. Removed drain pump and found a piece of glass wedged inside preventing the propeller from spinning. Removed glass and reinstalled drain pump. Ran diagnostics with no errors. No leaks detected and draining as designed. Job completed.
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for ice machine not turning on and making ice properly. Upon arrival I ran a quick diagnostic mode on both auto and manual testing to verify that all three thermistors as well as main control, both pumps, compressor etc. raw working in conjunction with one another. Halfway through the test on step five whenever the water level sensor inside of the recirculating pump was supposed to register that the bin was empty it kept indicating that the bin was full of water in the reservoir even though it was empty. which would cause a unit night to cycle properly to the next setting when needed. I was able to repair and replace the recirculating pump in the reservoir and retest unit and found that everything is now functioning as designed and I informed the customer that it will take about 24 hours for the ice bin full all the way up but upon leaving the home there was ice currently being formed on the evaporator tray. Call complete"
RANGE JENN-AIR JDRP436HM00 Arrived on site to fill or burners not igniting. Test unit and found bad module. Test burner and burner working as designed job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the sump and motor assembly. I replaced the assembly with new. I put the unit into diagnostics mode and ran a diagnostics cycle. The unit operated as designed. Job complete. No water leaks detected.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer that was leaking according to customer. Upon arrival customer stated that the leaking issue she was describing is due to the fact that with how old the house was theres not a proper PVC pipe for the drain hose to connect to so they had to rig the hose to drain outside and I did point out to the customer that she would need a plumber in order to install the type of proper drain system within the laundry room to sit the drain hose in the washer into. Customer did state though that the washer itself has a particular metal grinding noise whenever it would agitate and after running a diagnostic test on the low and high speed agitation, I found that the gear case itself is internally starting to rub against it its internal components we will need to return with a new drive hub kit drive pulley splutch assembly and gear case. Office to reschedule due to parts being out of stock; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace front panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site for lights not working. Found light module in freezer bad. Replaced module, tested unit, unit works good. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator those pouring water out of the icemaker as soon as customers to turn the water on. Upon arrival I am fortunate was not able to get any good accurate test on the icemaker or the water valve assembly due to the fact that I Saul a door open signal on the display in Asti customer how long that Ive been there and she had said that for the most part as long as it has a fridge Edmond Sean that door open and that it would not go away after testing the door switches I was able to verify that the upper refrigerator compartment switchs were broken internally. The problem with this though is without the doors being able to shut properly I could not run any harvesting test or icemaker fill test to verify why the icemaker is overfilling. We will need to return with a new main control door switches icemaker and water valve to ensure that after we make the door switch repaired there are no longer any electrical or a hardware issue
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived onsite for cooktop clicking even when ignited, found that switches for middle and back left were stuck, ordering new switches and rescheduling; ordrng 1 WPW10569187 (SWITCHES)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site refrigerator that was leaking water out of the dispenser. Upon further inspection of unit I found that after activating the water dispenser the water valve inside the refrigerator compartment would appear to close after it was deactivated but these solenoid internally would not shut all the way at cause water to come pouring out of the dispenser itself if you seconds after deactivation. After replacing the water and the valve inside the refrigerator compartment I retest of the unit and found that The water valve did fix how quickly and how much water was being dispensed out after deactivation but it did not completely fix the issue I then found after that dirty water filter housing also had a small early crack internally it was long water pass by the filter and into the water valve causing too much pressure buildup which would then cause it she got the door steel we will need to return with a new filter housing assembly as well as fil
REFRIGERATOR JENN-AIR JS42PPDUDB20 "Arrived onsite to replace previously diagnosed parts. Replaced ice motor. Replaced motor, tested unit and unit is functioning properly. Customer did not have any more issues with noise as described in initial visit. Job complete."
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for cracked water pan and defective drain pump. Replaced pan and pump,ran water through pan and pump no leaks rna diagnostics all test passed.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to test unit for vibrating sound. Found factory noise damper on comp line was not in proper place causing line to rattle against unit frame. Moved noise damper to proper area and verified with customer noise is no longer present. Job complete.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and inspected leaking water from recent repair.Disassembled, uninstalled and reinstalled the drain pump and tested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
REFRIGERATOR JENN-AIR JCD2595WEK02 Arrived on site for refrigerator freezing things on the top shelf of the ffc. Upon arrival I ran step 1-7 in diagnostics and all tests passed with no malfunctions or errors. I found the temp setting for both compartments were f: 3°/ff: 37°. Tested temps were 4 and 38. Customer clarified that she noticed only items closer to the top back left of ffc would occasionally freezer like dairy based products. The air baffle motor also functioned but in normal and diagnostic mode. I did reset customers temps to factory labeled setting on unit at 0° and 37° for both compartments. I also showed customer how to adjust shelves with fresh food area to give more clearance for the baffle motor airflow while still maintaining same amount of space needed for current items in fridge.Unit working as designed call complete
DISHWASHER WHIRLPOOL WDF130PAHB0 Office will need to contact customer once the additional length of hose is ordered. Hoping to come back this week if possible. Dishwasher was full so I left a packet of affresh with customer to use once dishwasher is emptied. No leaks detected once I reinstalled the original drain hose. NOTE: I need parts to locate the extension for this particular dishwasher. I could not find it in the parts breakdown or in marcone. Please call customer once we can come back out. ; ordrng 1 WPW10545278 (drain hose)
WASHER MAYTAG MVWB965HC0 "Arrived on site washer that still intermittently not locking delayed. Inspected unit and work area. Tested unit in a normal cycle and unit worked as designed. Had customer try 2 other cycles and unit ran as designed. Placed unit and service diagnostics and found no stored error codes. I called Techline and spoke to JK SR# 7728972916. He advised that due to there being no stored error codes and not being able to replicate the issue, there was not an issue with the unit. He advised that it would have to be a user error or electrical issue inside the home. He advised to make no repairs and have the customer call back if further issues persist."
RANGE WHIRLPOOL KSEB900ESS3 Arrived on site for an oven dads making a loud band sound. Inspected unit and work area. Tested unit and service diagnostics and found the convection fan making a clanking sound as it spun. Replaced convection fan and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for a washer with the grad let hinge. Inspected unit and work area. Found lead completely cracked on both sides and not making contact with the door latch. Replace lid and tested unit. Found unit was still having a hard time locking the lead. Left it up top and found basil cracked and broken on the right hand side. Removed latch from Basil and replaced basil. Reattached latch and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed previously ordered part.Removed and replaced the defective pump and motor.Reassembled and unit tested as designed.Notes to office.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found both air ducts and the diffuser in the refrigerator. I found the unit constantly running and not cycling off due to warm air leakage around the top of the RC door. This is causing product around the diffuser to freeze. I found rust all over the RC door. I found the door sagging. The bottom hinge appears to be bent. The door and hinge will need to be replaced. Ordering LW10803941 dor-fip, W11026307 hinge-pin, & WP2325482 hinge. Office to RS.; ordrng 1 LW10803941 (dor-fip) and 1 W11026307 (hinge-pin) and 1 WP2325482 (hinge)"
VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced fan motor assembly and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MVW7230HW0 Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. Confirmed agitator had completely broken into two pieces. Replaced agitator and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator freezing food in the refrigerator compartment.Determined the main control was causing the issue.Removed and replaced it.Reassembled and unit is operating normally.Job complete
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher thats not draining. Inspected unit and work area. Tested unit and found unit not draining. Removed drain pump and found a metal obstruction (not part of the unit) holding back the blades not allowing the drain pump to turn on properly. Removed obstruction and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to follow up on leaking washer. Customer said during a cleaning cycle it had leaked worse. Ran unit in diagnostic mode and filled till timeout. Saw a run after I filled it and found a tear in the center of the bellow on an inner ring. Replaced bellow. Retested and unit is no longer leaking. All is working as designed. Call complete.
REFRIGERATOR KITCHENAID KSRL25FXMS00 Arrived on site and installed previously ordered parts.Removed and replaced the control in the freezer.Reassembled and unit ice maker filled with water and was harvesting when I left the call.No leaks detected at the time of service.Customer satisfied.Job complete Core returned
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed new interlocks. Tested operation and found unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for not drying dishes and wheel fell off. Found left adjuster wheel and left stop popped off. Inspected both wheel and stop, they were not broken so I put them back into place. Tested and they both work great. Found customer not using rinse aid and informed customer on rinse aid. Also informed customer to purge cold water from sink prior to using dishwasher. No error codes present. Ran diagnostics and unit is working as designed. No leaks detected. Job complete."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site replaced parts recommended by tech line on previous visit, after replacement heated both ovens up until they passed 140° and fan motors turned on. Took pictures. Ovens are now operating properly, job complete"
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site to test unit for refrigerator not cooling. Tested FC and RC thermistor, both tested good. Tested evap fan and fan was not working. Replaced fan scroll tested unit, unit works good. Job complete."
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes at the end of cycle. Found error code f0e4, erased error ran diagnostics test and no new codes. Ran valve test and found hot water filling tub when cold water valve opened. Hot and cold water lines were not installed in correct locations. Swapped lines, tested unit, unit works good. Job complete."
REFRIGERATOR WHIRLPOOL URB551WNGZ0 Arrived onsite for unit over freezing in the unit. Looked at freezer. Noticed that gasket all along the bottom had a wide gap not sealing the door. Let customer know to leave unit unplugged to un thaw the unit until we get back to fix the issue. Ordered part. Office to reschedule ; ordrng 1 W10777352 (gasket-dor)
WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer that was banging around during the agitation on spin cycle according to the customer. Upon arrival I ran a quick diagnostic test on the unit and tested each fill agitating a drain/spin cycle to see how the unit functions. Its fine theyre doing the full cycle both the hot and cold water valves are working great and I also found that the suspension rods were functioning as needed and were not swinging off to the side or causing the tub to hang down to low and it was filled. I did however see that the inner tub sitting underneath the skirt inside of the outer tub assembly did not appear to be evenly balanced within the unit and one portion of it seem to be leaning over inside the outer tub assembly and then Ran a high speed spin and agitation cycles to verify whether or not the unit would cost the noise. I found that during any sort of agitation a spin cycle even with the machine was empty the inner tub would start violently shakin
RANGE WHIRLPOOL WFE320M0EW2 "Arrived on site , replaced cover with screws and harness. Unable to check unit for other issues due to being in storage closet . Job complete ."
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door hinges failing, I removed and replaced both hinges and tested. Unit is operating as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived in site for ice maker not making ice. I inspected the unit and work area. I tried jumping the ice maker and it would not cycle. I replaced the ice maker and jumped the new one. The new ice maker cycled, and filled with water. Job complete. No water leaks detected."
OVEN WHIRLPOOL RYE1688P Arrived on site and found harness has shorted out completely on both sides of upper element.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a door that is dented. Inspected unit and work area. Found dent on left hand side next to dispenser. Replaced left-hand door and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite to replace previously diagnosed parts. Replaced thermostat and control. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL W4TXNWFWQ01 "Arrived onsite to test unit for frost in freezer, test unit, found bad gasket, ordered gasket office to reschedule.; ordrng 1 WP2319263T (gasket-fip)"
MICROWAVE WHIRLPOOL AMV1150VAW4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and uninstalled it.Removed and replaced the magnetron, capacitor and diode.Tested and unit still didnt heat.The turntable motor is also defective.Ordering motor (turntable) and door interlocks and switches.Needs more work.; ordrng 1 W10210848 (TURNTABLE MOTOR) and 1 W10269458 (SWITCH) and 1 W10727360 (SWITCH) and 1 WP8206419 (INTERLOCK TOP) and 1 WPW10156813 (INTERLOCK BOTTOM)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for freezer door having scratches. Looked at door. Saw scratches to door. Replaced door. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL GI0FSAXVY04 "Arrived on site and inspected refrigerator display not working.Confirmed the complaint and found the both the UI control and the main control were defective.Removed and replaced both.Reassembled and programmed the unit and unit tested as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.
RANGE KITCHENAID KSGB900ESS1 Arrived on site to install console to resolve stuck button error. Installed console and retested. Unit is now operating as designed. New console didnt come with bezels. Ordering bezels direct to customer. Call complete. ; ordrng 1 W10785119D2C (bezel-knob D2C)
REFRIGERATOR KITCHENAID KBRO36FTX03 "Arrived on site inspected refrigerator and found icemaker appears to be leaking Water into ice bin. Took one picture. Removed icemaker and inspected it and could not find a leak point but there is no other water source above ice bin. After replacing icemaker it filled and did not see any dripping water.
OVEN JENN-AIR JJW3430DP02 Arrived on site for oven light coming on on its own. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I tested all the sensors and found them working as designed. I found the unit not connected to WiFi. I spoke to the customer about getting the unit connected. I pulled the unit and inspected the control. I found some Of the connections not properly seated. I reseated the connections. The unit is operating as designed.
REFRIGERATOR KITCHENAID KURS24LSBS03 Arrived on site for frost build up and leaking again . Found defrost timer failing .Call to set return ; ordrng 1 WPW10239390
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Broken wires at hinge ordering a new freezer door. ; ordrng 1 LW11038917 (FRZR DOOR BLK SS)
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived n site for microwave oven combo. When using microwave and setting time and would start operation but clock does not count down. Performed diagnostics mode and checked fault codes, found fault F6-E0 miscommunication between UI and control. Performed factory reset and tested microwave operation. Found time was counting down. Tested all other operations and cleared error code. All tested good."
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for not cooling, upon inspection and per last visit installed inverter and main board. Compressor kicked on and fans started blowing air. Instructed customer to watch the temps for the next 24-48. Complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is leaking and lights not working. Found clogged defrost drain and shorted LED modules. Replaced 2 modules and cleaned drain. Tested unit and found all is working properly at this time. No leaks were found after service was performed.
OVEN GE ZGP486LDR2SS Arrived on site to unforeseen large oven not coming on. Test unit and found bad glow ignitor. Will need to order new glow ignitor WB13X25264 office to reschedule ; ordrng 1 WB13X25264 (GLOW IGNITER )
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Clicking noise from compressor compartment,diagnosed a defective starter compressor not powering on. Installed a new starter powered u it on compressor powered on. WSM0C00APL1; used 1 8201786 (START DEVICE ) from stock"
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for not heating upon inspection found issues with broil element and control, replaced both parts and tested all functions, heat returned, all functions returned. Complete"
REFRIGERATOR WHIRLPOOL KSSV42FMS01 "Arrived on site for erratic cooling . Ran diagnostics found compressor failing . Did explain the we can replace compressor with UI drier . Ordering compressor ,UI drier ,service port , inverter if needed . Please call to set return; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10629033 (inverter box) and 1 W10841139 (compressor) and 1 WEIGH3HRS"
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite to replace motor drive, gearcase, washplate, and cam kit, replaced parts, machine was presented for repairs in the middle of a garage, after job complete left machine for customer to install, ran dry test, unit working properly with dry test, job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found all components test good and have proper resistance values. Took amp draw of unit during diagnostics cycle. Called tech line and spoke to Butch #7728959119. Recommended customer have electrician replace breaker as it may have become weak and is causing breaker to trip
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site ,found valve had failed . Replaced water valve . Ran IM harvest . No water leaks detected at time of service. Job complete ."
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was not driving to close within the set time that the customers at the drive-through. Upon arrival I ran a few different test cycles on the temp switch had internally broken let alone the customer to switch the temperature to low medium or high was being dried. After placing the temperature switch I was able to retest the unit and verify that it is now functioning as designed at the proper temperature is on each. Call complete
WASHER WHIRLPOOL CHW9160GW1 "Arrived onsite to test unit for unit not working, test unit found f-27 error meaning water level switch was active, removed blockage in water level switch hose, reset error codes, test unit, unit working properly, job complete."
MICROWAVE WHIRLPOOL WMH32519HZ2 "Arrived on site to diagnose a microwave that is not heating. Tested unit and found magnetron, capacitor, and diode shorted out. Replaced all three parts and tested unit. Found all is functioning properly at this time."
COOKTOP WHIRLPOOL WCG55US0HS00
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating upon inspection found element not turning on. Replaced thermal fuse and cutoffs. Tested unit with no change, checked board and found no issue. Ordering moisture sensor. Office to reschedule ; ordrng 1 8318268 (THERM )"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for a dishwasher not filling with water. I tested the dishwasher and found 123VAC at the fill valve and it was not opening. I replaced the fill valve and tested the unit. All functions are working as designed. There were no water leaks present at the time of service. I gave the customer his 2 knobs for the cooktop. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven resetting its self. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I also found no model or serial number in the system info. I called techline and spoke to sterling, I advised on the situation. I got sr# 7728957286. Techline advised to get the unit reconnected to WiFi, and have the customer delete the old oven data off there app, attach the oven with the new data. This will update the oven and correct software version issue, and will stop the unit from resetting itself. I got the customer connected to WiFi and the whirlpool application. We attempted to get the unit connected to WiFi but the original console would not find any networks. I replaced the console, and got the unit connected to WiFi and the customer whirlpool app. The new console is showing the appropriate model and serial number. Job complete."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for ICEMAKER NOT PRODUCING ICE.IT'S LEAKING WATER EVERYWHERE. Ran diagnostics test 56 and got error code E2. Ice maker failed. Replaced ice maker. Checked for leaks. Reset fridge. Ran ice harvest and operating as designed. No leaks detected. Job complete.
DISHWASHER KITCHENAID KDFE204ESS0 Arrived on site and found rinse aid cap has fallen off. Found small amount of residue from cap on element and cleaned off. Installed new cap. Unit tests good. Job complete
RANGE WHIRLPOOL KSEG700ESS3 "Arrived onsite for unit having F2E0. Looked at unit. Found F2E0 lost keypad connection. Called customer to let them know the issue.Ordered parts. Office to reschedule. .; ordrng 1 W10915661 (panl-cntrl) and 1 W11082269 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave is not starting cycles. Tested unit and found door latch not actuating switches properly. Made adjustments to unit and found all is not working properly.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for a microwave not making any beeping noise when selections are made or at the end of a cycle. I found the speaker not working. I replaced the main control and tested the unit. All functions are working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven showing error code for cooling fan speed. Upon inspection I confirmed the F8E0 error code. I went to diagnostics mode and engaged the cooling fan via component activation the fan sounded weak and not consistent. I advised the customer to connect unit to the whirlpool app and monitor the UI. If the UI still gives issues I advised to give us a call and we can try to get a console ordered for next visit. I am ord