On arrival found unit was in diag mode but wasnt truly in diag mode. It was a glitch in the board. Performed a power reset and cooling resumed. Unit was operating correctly but still needed to replace the main board for the glaze frost in FC section per TL. Replaced main control and verfied cooling and functionality resumed. No leaks observed during service. Job complete operational test good.

"Arrived on site for dishwasher leaking water. Upon arrival confirmed failure, As soon as water was turned on. Found drain line extension hose disconnected from side of tub. Repairs hose and tested unit and found no leaks and dishwasher working as designed found toeplates and insulation missing. Ordering to W11545318 toe plate-1, W11573700 insulation, W11573704 insolation single, (2x) W11551775 screws, W11579528 toe panel-2 complete repairs. Rescheduled customer for 10/17/23; ordrng 1 W11545318 (Toe plate 1) and 1 W11579528 (Toe plate 2) and 1 W11573704 (Insolation) and 2 W11551775 (Screws)s and 1 W11573700 (Insolation)"

"Arrived on site for thin ice. Ran test found sensor shutting off water early,removed pump cleaned inside of reservoir pan,installed a new pump ran normal cycle good water flow water filled pan. ; used 1 W11542867 (Pump) from stock"

Arrived onsite and replaced outer door and badge and drawer cover. Unit is now set up properly.

"Arrived on site to test unit for not washing dishes. Upon closer inspection found wash motor wasnt sends no water to the unit. Replaced motor assembly, tested unit unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to test dishwasher for not washing. Upon closer inspection found console is shorted not allowing all buttons to function. Also found spoon blocking float making unit think I was full of water removed spoon. Tested unit unit is running as intended. No leaks present at this time. Job complete.

On arrival verified complaint of warm temps. FC was 37 and fully frosted up. Found defrost system working but ice was formed by an air leak. Found a game between the two metal plates of the frame at the top of the center mullion. Sealed with silicone. Leveled doors and all gaskets are sealed correctly. Fully defrosted unit for customer. Ad used 12-24 hrs for proper temps. No leaks detected during service. Operational test good. Job complete. ; ordrng 1 WP482338 (Silicone SS replenishment)

"Arrived on site to test unit for front left burner not getting hot as it used to and back left burner going out when set to lowest setting. Upon closer inspection was able to adjust gas supply to back left to fix low setting extinguishing itself. Tested unit back left working as intended. Cleaned burner head of front left unit to clear build up and debris. Tested front left burner after clearing debris, tested unit unit is running as intended. Job complete."

Arrived onsite and found unit leaking at the inlet connection to the valve. Cleaned and restored and monitored for leaking. Unit appears to be leak free. Revitalized with silicone lubricant to seal. Advised customer on findings. In event of repeat failure inlet valve should be replaced.

Arrived on site for a washing machine that is making sounds during the first few minutes of the cycle. Inspected unit and work area. The customer explained that it only happens in the first 2 to 3 minutes of the cycle and then goes away. Customer ran a load of blankets. I heard what the customer was hearing but did explain to the customer that that is normal operation for this washer and that it does make a lot of cranking sounds during operation. The unit is working as designed. Call complete.

Arrived on site to inspect top load washer. I found the suspension very worn and bouncing everywhere. I removed and replaced the suspension rods and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and immediately it began to make a loud clacking noise. I removed the blower from its housing and found the blower wheel broken. I removed and replaced the wheel and retested and unit is operating as designed. Customer pointed out that the vent tubing was disassembled and they would have to contact the builder to return and correct it. Job completed."

"Arrived on site for no ice. Found obstruction in housing,removed obstruction ran harvest test passed ran fill test passed."

Arrived onsite for a range with some damage on ss panel. I replaced the ss panel and upon further inspection I found garage to the cooktop in the right side corner where it turn upwards. I am ordering the cooktop leaving office to reschedule home was vacant. ; ordrng 1 W11178791 (COOKTOP)

"Arrived on site to diagnose noisy washer. Customer showed me video and confirmed a tapping sound at lower spin speeds. Linked sound to the drain hose tapping the back of the washer, and verified with customer that when hose is pushed away from the unit there is no noise. Advised to isolate that hose and it will stop tapping. Call complete."

Arrived onsite for a range that is clicking. Upon arrival I found that the unit will click multiple times but the when you open the bottom drawer it ignites right away. The customer did have from baking pans and trays stored in it which caused the spark from the igniter to travel to the trys instead of igniting the back burner. I tested the unit after removing the baking trays and found unit operating as designed

Arrived on site to test unit for rattling sound. Found harness was sitting on bottom of cabinet. Secured harness and customer satisfied with improvement. Job complete.

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. When I attempted to test, the error code F9E1-long drain/no drain appeared. I tilted the unit back, and found the drain pump harness broken just as it goes under the tub (photos). I removed and replaced the harness and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer flashing LF error code . Ran diagnostics and got same code . Ran manual and slower water fill then normal. Also found gunk build up in cold valve screen . Replaced valve . All checked normal during diagnostics test wash . No water leaks detected at this time. Job complete

Arrived on site to inspect side by side refrigerator not dispensing ice. I found the door to the ice container not opening fully and coming into contact with the case causing ice to not drop into the chute. I removed and replaced the ice container and tested. The unit is now operating as designed. No leaks observed during service.

"Arrived on site for washer making a screeching noise during agitation(per customer on arrival). Upon arrival confirmed failure. Found due to leveling feet never being installed that unit had now cause cam to cut into belt cover and come loose. Added temporary cam (from 393051) to test unit and found unit needs new cam, feet, belt and shield. Rescheduled customer for 10/17/23. Ordering WPW10687506 leveling feet(4x), W11239857 belt, W10721967 cam, WPW10427633 shield. ; ordrng 4 WPW10687506 (Leveling feet)s and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield)"

Arrived on site to test unit for time being off. Assisted customer with downloading app and connecting to WiFi. Connection was successful and time automatically adjusted itself. Job complete.

Arrived onsite to install previously ordered part. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed. No leaks

Arrived onsite for unit not producing ice. Upon arrival inspected and found bin was 1/2 full. Customer stated was slow to produce but is now making ice. Unit is Functioning properly . Job complete

"Arrived on site for refrigerator not sealing. Upon arrival customer stated gaskets were fine. Their issue was the ice box over freezing under bucket and not allowing it to set properly. After further inspection I found water leaking from separator not sealing and causing ice build up under bucket. Rescheduled customer for 10/17/23 to complete repairs with new separator and mount. Ordering W11573761 mounting chute, W11098702 seperator ; ordrng 1 W11573761 (Chute) and 1 W11098702 (Seperator)"

"Arrived onsite for a dryer not heating properly and long dry times. The customer stated the unit heats fine but it runs forever when set on the normal setting and it makes a chirping sound. I found the dryer heating and venting properly. I ran the diagnostics cycle and found all functions working as designed. I found the dryer no leveled correctly and not allowing clothes to contact the sensor bars correctly. I leveled the unit. The customer is hearing a chirping noise at times that I cannot hear. From what she is saying it sounds like it could be coming from the idler pulley or drum. Ordering 4392065 rebuild kit, W10612022 seal, and 279441 bearing ring. Office to RS.; ordrng 1 4392065 (Rebuild kit) and 1 W10612022 (Seal) and 1 279441 (Bearing ring)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the deli harness. Upon arrival though, I found the unit not dispensing water, RC ice maker was blocked with ice and water had leaked from the RC ice maker down into the ice bin (photos). While replacing the deli harness, I had the power turned off to the unit. Once I was completed,teed with the repair and turned the power back on to the unit, I tested the water dispenser and it dispensed water as designed. I recommended the customer monitor the unit and if they continue to have issues with the unit to call it in for service. No water leaks observed at the end of service, job completed.; O-emld tckt"

KRFC704FSS01 PG arrived on site to inspect refrigerator ice maker not working. Upon arrival I tested temps and found RC 39 and FC -10. Inspected the ice maker and found the bin full of misshapen ice and that there was ice in the mold but there was a sheet of newly forming ice on top of the existing cubes indicating that the ice maker had not been dumping ice and overfilling. Replaced the ice maker and tested and the operational test was successful. Leveled the unit and found that one of the RC gaskets was worn. Ordering the gasket for return service. No water leaks observed during service ; ordrng 1 W10917313 (Gasket)

WRF767SDHZ03 GP arrived on site to inspect door alarm staying on. Upon inspection I found evidence of warping of the left side RC door. Customer stated that the alarm will turn on and off randomly. Also found that the ice bin gasket was severely folded despite the ice maker housing being pushed all the way back. Ordering parts for return service. No water leaks observed during service. ; ordrng 1 W11518736 (Door) and 1 WPW10347093 (Ice container) and 1 W11171728 (Ice door)

"Arrived on site to test unit for not operating properly, tested unit found failed motor, replaced and tested unit is now running as designed, job completed"

"Arrived on site to test unit for front element not working and knob being upside down. Upon closer inspection knob clip was straight keeping knob from locking into place correctly. Bent clip and adjusted knob. Upon closer inspection front heating element was not plugged in correctly, plugged in correctly. Tested unit unit is running as designed. Job complete."

Arrived onsite for door closure issue. Adjusted and lubed gasket. Heat treated for proper fit.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the top panel and tested. The unit now operates as designed.

Arrived onsite for ice maker not producing ice. Tested and found that fill tube was frozen. Energized heater and ran test again. Unit did fill on second attempt. Power cycled unit. Ordering fill tube heater. Set return the 17th. ; ordrng 1 W11087201 (Fill tube heater)

"Arrived onsite for washer with items stuck in the washer. On inspection did not see anything in the tub, took the agitator and basket out and found the items under the agitator. Removed all the items and reassemble the unit. The washer is operating as designed and no water leaks detected during service."

"Arrived on site for refrigerator not going under 45 degrees. Upon arrival confirmed failure and found fc at 4 degrees but rc at 50 degrees. Found all fans and compressor running. Found no dc voltage from hv control goin to c evap thermistor and rc evap harness lock had cracked off and was loose. Replaced ui control, hv control and rc evap fan harnesss. Found evap frost pattern even across coils. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to test unit for squeaking noise. Found two rear rollers were seized causing noise. Replaced all 4 rollers and noise is no longer present. Placed sound pads underneath motor and front heating element mount. Job complete.

"Arrived on site to inspect wall oven with no display. Upon further inspection, I found the unit display locked and would not unlock. I cycled power to,the unit and attempted to place it in diagnostics and the control panel would not respond other than showing the control panel is locked. I am ordering the control panel and office to schedule return service due to the availability of the panel. ; ordrng 1 W11600355 (Control panel SS)"

Arrived onsite for refrigerator not cooling. On inspection the fc was 33? and rc was 57?. The customer said that the fc has been as low as 27? and as high as 55?. Took a amp really on the compressor and it was .92 amps and the temp was 130?. Gain access to the evap and the top of the evap had a strange frost pattern (looked like the mumps). Going to order Sealed system. No water leaks detected during service. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 W11632924 (Condenser) and 3 W11506619 (Coupler)s and 1 W11109499 (Drier) and 2 W11504447 (Coupler)s and 1 W11504431 (Coupler)

"Arrived onsite for a refrigerator that is getting too cold and the icemaker is working intermittently. I found the FC at 6 degrees and set on 2 degrees. I found the RC at 33 degrees when set at 39 degrees. I found the refrigerator getting too cold because the diffuser is not opening and closing correctly. I found frost build up under the ice bucket caused from warm air leaks around the ice door and chute. I found ice cubes getting stuck to the bale arm of the icemaker because of the warm air leaks and this is causing the arm to hit the cover and make the icemaker think the bin is full. All three parts need to be replaced. Ordering W11236851 diffuser, W11098702 ice door, and W11573761 chute. RS for Tue 10/17.; ordrng 1 W11236851 (Diffuser) and 1 W11098702 (Ice door) and 1 W11573761 (Chute)"

Sr#7737521823 unit is operating as designed. Explained findings to techline. Tested unit with clothes and found unit will not operate after filling. Likely harness failure activated by weight. Ordering harness to repair. Office to reschedule. ; ordrng 1 W11643701 (Harness)

"Arrived on site to diagnose range that is not heating properly. On arrival spoke with builder who said inspector noted the unit is more than 25 degrees when cycling. I advised this is normal per whirlpool and there is no documented temperature allowance when running bake cycles. I tested the unit and confirmed a normal bake cycle ran from 313 - 385, which places it right around 350. Unit working as designed. CAll complete."

"Contacted techline. Explained to tech of all things already done. After inspecting frame for warping and any other potential bent areas, tech recommended replacement of right side Interlock holder. SR# 7737519570 ordering holder assembly. Office to reschedule ; ordrng 1 W11033422 (Holder)"

Arrived onsite for refrigerator water not working. On inspection found that the water is working fine. I did a test on the IM and it can not find home plate on one test. The other test Siam that the motor was not working on the IM. Ordering a new IM. No water leaks detected during service. ; ordrng 1 W10873791 (IM)

On arrival to dishwasher found middle rack rail was catching on the tub. Adjusted and reset the clip and rack no long drops from position. No leaks observed during service. Operational test good. Job complete.

"Arrived on site for no ice. Found water leaking from drain cap,found thin ice slab formed on evaporator plate,replaced defective cap ran diagnostics all test passed. ; used 1 W11023835 (Cap) from stock"

"WRS325SDHZ05 GP arrived on site to inspect refrigerator not cooling, leaking and not making ice. Checked the temperature and found -7 in theFC and 36 in the RC. Found tracer dye on the floor underneath the unit. Also found compressor oil from previous repairs in the drip pan and evidence that there has been an overflow of liquid. Vacuumed the oil out of the drip pan and filled it with water to check for leaks and found none. Found no further evidence of leaking. Upon inspection of the ice maker in found the ice maker turned off. Turned the ice maker on and it found home position. Cycled the ice maker and it harvested and filled as designed. No water leaks observed during service."

"Arrived on site for a washing machine that wont agitate. Inspected unit and work area. Did confirm the customers complaint and found the whole basket turn whenever the unit should have been agitating. Checked Internet, the washer and found the actuator broken. Replaced the shifter actuator and tested the unit. The unit begin to work and agitate as design. Call complete."

Arrived on site for washer making grinding noise . Found missing teeth on cam assembly . Replaced cam kit . Ran calibration and diagnostics wash . All checking normal. No water leaks detected at this time. Job complete

"Arrived onsite for a washer that did not complete a cycle once when customer was washing a comforter. Upon arrival I visually inspected the unit and found that the harness, gearcase, cam, and actuator all good. I ran the unit with a customer in it like the customer did and found that the unit operated as designed. This issue may have been a fluke. Unit is operating as designed."

"Arrived on site. Replaced defective icemaker and switch,power cycled unit ran diagnostics harvest passed ran fill test passed."

"Arrived on site to inspect refrigerator freezing items in the fresh foods section. Upon further inspection, I tested temps in the RC section and found temps between 35-36 degrees on a setting of 38 degrees and the freezer at 7 degrees. I found the fresh foods section packed with food and no airflow inside due to the food items blocking the airways at the back of the RC section (photos). I placed the unit in diagnostics and tested the thermistors and all are good. I tested the evaporator fan and damper and both are good. I recommended the customer rearrange the fresh foods section and pull everything forward to clear the gap at the back of the shelves to make room for the airflow to be evenly distributed. Unit is operating as designed. No water leaks and no repairs needed at this time. Job completed."

"Arrived on site to test unit for error code f1e0. Upon closer inspect found bad control, replaced control. Tested unit unit is running as intended. Job complete."

Arrived on site for center light module in fresh food section strobing . Replaced light module. Lights are performing normally . No water leaks detected at this time. Job complete

Arrived on site for dryer humming due to vibration . Found top bent in and back panel not sitting correctly. Reshaped top and reinstalled panel. Unit is quieter . Job complete

Arrived on site for center light module in fresh food section strobing . Replaced light module. Lights are performing normally . No water leaks detected at this time. Job complete

"Arrived on site for an ice machine that is making very little ice and ice is melting in the bin. Inspected unit and work area. The customer had the unit turned off so I turned on the unit and found very little water coming into the unit when the unit was calling for water. during the drain portion, I found sternal drain pumping up, draining the water as quickly as it shouldve. Went and replaced the water valve and tested the unit. Found water leaking from the inlet water tube where it meets the inlet water valve. Please shoot and ordering the inlet water to with the water valve. Rescheduled the customer to 10/16.; ordrng 1 W11690162 (Inlet tube) and 1 W10897719 (Valve)"

Arrived on site to inspect bottom mount refrigerator not making ice. I found the ice bucket with a small amount of ice. I found correct temperatures in both compartments. I removed the ice bucket and found ice clogged in the chute. The ice would also not dispense. I ran the ice maker in service tests and found it running and filling properly. I removed all the clogged ice. I instructed the customer to start a fresh batch of ice. The unit is operating as designed at this time. No leaks observed during service. I leveled the unit and doors.

"Arrived on site and broke out damaged blower wheel. Unable to remove blower nut. Replaced motor and wheel, unit now working as designed. Job complete."

Arrived on site to test unit for little to no ice production. Found recirculating pump intermittently working. Also found grid cutter was damaged. Replaced recirculating pump and grid cutter. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for damaged unit. Upon arrival inspected unit and found base of unit is warped. Need to replace base. Replaced base. All other components are correct. Test unit and is operating as designed. Job complete

"Arrived on site to test unit for not cooling, tested unit found compressor not turning on, inspected wiring and a loose connection on the compressor, secured and tested, unit is now running as designed, job completed"

Arrived onsite and found unit operating with failed capacitor. Replaced capacitor. Unit is now operating as designed. Provided advice and use and care. All checks good. ; used 1 W11395618 ( Capacitor) from stock

Arrived on site to inspect top mount refrigerator. I found the evaporator drain tube frozen. I removed all the ice and removed the restriction with my steamer. The unit now operates as designed. No leaks observed during service.

Arrived on site for freezer drawer being loose. Found left side was off center. Properly centered door. Properly seated all drawers. Unit is working now as designed. Call complete.

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the control and the bulb. I tested the hood lamp and it is working as designed. Call complete.

"Arrived on site for dishwasher not completing cycles. Upon arrival confirmed failure and found f8e1 in diagnostics. Found drain pump harness and drain pump housing broken. Rescheduled cust9mer for 10/17/23 to complete repairs. Ordering W11643701 lower harness, W11399437 pump, ; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Drain pump)"

Arrived on site for not operating correctly. Upon arrival ran diagnostics and got error code F5-E3 lid will not lock or unlock. Test latch and only clicks continuously. Need to replace latch. Reply latch W11513248. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previously ordered part. Replaced motor W11549461. Test unit and is operating as designed. Job complete

Arrived onsite for a washer that will stop during a cycle and be full of water and other times it drains but the clothes are twisted around the agitator and still soaking wet. I found a stored F7E1 tachometer error and an F0E9 out of balance pause error. I ran the diagnostics cycle and the unit completed the cycle and worked as designed with no errors returning. The customer stated the issue mainly happens when heavier items like towels are being washed. I found the suspension good. I found the drive belt loose. The belt will need to be replaced and possibly the actuator. Ordering WPW10006384 belt and W11481722 actuator. RS for Mon 10/16.; ordrng 1 WPW10006384 (Belt) and 1 W11481722 (Actuator)

Arrived on site to test unit for rattling sound. Unable to replicate noise. Customer provided video and found noise to be from convect blades. Recommend both convect blades. Advised customer to connect unit to WiFi. Office to reschedule. ; ordrng 1 W11301887 (Convect fan)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

Arrived on site for dryer not starting. Motor was bad Removed front panel Removed rum. Had to break of wheel. Replaced wheel and motor. Verified operation. Call complete.

"Arrived on site for unit not making ice . Ran harvest test and IM timed out , did have cubes in tray . No frost and temps are good . Fan working properly . Replaced ice maker . Ran harvest and fill . All checked normal. No water leaks detected at this time. Job complete"

Arrived on site to test unit for water accumulation in ice bin. Found fill tube was not inserted properly into ice maker fill cup causing spillage. Adjusted fill tube properly and ice maker now filling properly. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed control, thermistor and heater harness assembly, replaced and tested, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for no drain, tested unit found water trickling out from drain hose, disassembled unit and found that the drain pump filter completely clogged with dogs hair, cleared out and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found a full charge in the system and I replaced the compressor and drier. I added an access valve to the new compressor. I vacuumed the system and charged it with 5 ozs of R134A. I tested the unit and had good pressures. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for washer not starting and not locking . Found Bezzel tabs broken . Ordering bezzel .set return 10/16. No water leaks detected at this time . ; ordrng 1 W11559688 (Bezzel)

Arrived on site to inspect dishwasher noise. The inlet valve is making a loud humming noise due to the water supply being closed. I opened the water valve and retested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to diagnose dishwasher not draining. Examined unit and found sump full of water. Tried to drain and heard pump kick on, but no water moving. Checked disposal and found the disposal still had the drain knockout present. Removed knockout and verified proper function and full draining. Repair completed."

Arrived on site to replace vent cover. Replaced scrapes one with new cover and reattached. Repair completed.

"Arrived on site for leaking water at ice maker. Upon arrival, inspected unit and found fill tube is slightly out of position. Fill tube has been corrected. No leaks present at this time. Job complete"

"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. Unit is powered on. Found that every couple of minutes the compressor turns on pulls too much amperage,then clicks off. Need to have sealed system repair.; ordrng 1 W11557425 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hourweigh (2 hour weigh) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for a washing machine that intermittently wont start cycles. Inspected unit and works area. The customer advised that sometimes when she goes to wash a load of clothes, the unit will buzz and will immediately skip to the complete portion of the cycle. She says that when this happens, she can unplug it and plug it back in, and the unit will work again. I ran it through diagnostics and did not find any stored error codes. Around the units are an auto test and the unit ran as designed. I tested the unit starting multiple cycles and could not get the unit to replicate the failure. I called Whirlpool Techline and spoke to Leon SR# 7737522637. He advised that based on the current information, the customer would need to get a video of the failure or for us to be able to replicate it while on site. He said this could be due to an electrical supply issue even though the unit was currently showing proper voltage in polarity. He advised to make no repairs at this time and have the customer call back if any other issues persist. Call complete."

Arrived onsite for a refrigerator with the water filter not staying in. I found the filter housing defective causing the issue. I replaced the housing and tested while dispensing water. All is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I pulled the unit out onto my floor protector and placed my gauges on the sealed system and checked pressures. I found the pressures were at -20/100. I tested temps in the RC=51 degrees & FC=11 degrees. Based off my pressure readings from previous service call, pressures have dropped -10psi on the low side and approximately 10psi on the high side. Using my UV light, I checked for any dye/leaks at the evaporator and the compressor/condenser area and found no leaks. Using my liquid leak detector, i checked the same places and found no leaks. contacted techline and spoke to Jonathan and advised of the history with this unit and my findings today. Jonathan agreed that there is a leak in the system inside the cabinet based off pressure readings from approximately four weeks time. Jonathan provided SR#7737525711 and advised that the file would be sent to engineering for review and someone would contact the owner in 3-5 business days. I provided the SR number to my customer and advised the same info. No water leaks observed during service, job completed"

On arrival to washer verified complaint with customer of noise during spin. Customer states only when it had the agitator installed did it make the noise. Found unit not leveled correctly. Adjusted the level legs and Verified no error codes in system and ran auto diag test. All components activated correctly and no excess movement in spin. Ran spin with testing weights and still no excess shaking. Unit is operating as designed. Operational test good. No leaks observed during service. Job complete.

Confirmed error on arrival to oven. F3E0 Customer also states unit is getting to hot during bake. Ordering sensor W10833885 and LCX/Main board W11620570 due to still not reading temp correctly and over heating. Possible short in control or sensor. Replace both on return. Office to RS No gas leaks detected during service. ; ordrng 1 W11620570 (Main board) and 1 W10833885 (Temp sensor)

Arrived on site and adjusted flames as they were too high on simmer. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for not spinning out clothes and determined the cause of issue to be off balance unable to balance large towel loads. Advised customer on findings. Unit is otherwise operating as designed. Advised customer on use and care.

Arrived on site to test unit for leaking. Found no issues in diagnostics. Found customer was using dawn dish soap and causing unit to over suds and leak from front. Advised against use of dawn dish soap in dishwasher. Unit is working as designed. Job complete.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit does make ice, but then it stopped dispensing ice. The customer advised that the cover of the ice container had popped off and she didnt know what to do with it. Removed the ice container and reattached the cover. Checked the impeller and motor and found both working and operating as designed. Reattached the ice container and found the unit dispensing, cubed and crushed ice as designed. I did advise the customer that this can happen whenever they have ice clumps inside of the ice container, and to remove those if present. Tested the unit several times and the unit is working as designed. Call complete."

18101081317 GP arrived on site to inspect clogged left side of sink. Found that there is a Y pipe connecting the left side of the sink to the garbage disposal that was previously serviced. Found that some debris made its way into the pipe slowing its ability to drain. Cleared the debris. No water leaks observed during service.

Arrived on site for poor dryer performance . Ran both air flow and heat tests with and with out vent . Found standing water in exhaust vent . Recommended getting vent cleaned . Job complete

Arrived on site for fridge not making ice . Tried reset button and no response . Replaced ice maker . Tried to run harvest . No response from ice maker . Requesting a tech that knows LG fridges ; O-emld tckt

Arrived on site to diagnose dishwasher not running cycles. Ran unit and found the wash motor completely dead with no water being pumped. Replaced wash motor and verified all working as designed. No leaks found. Repair completed.

"Arrived on site to diagnose refrigerator not making ice. Found icemaker fill tube positioned outside the fill cup of the icemaker, leaking into the bucket. I was able to reinstall the icemaker with the fill tube in the proper spot. If it comes out again, a fill tube extension will be needed. Unit RC door is missing the lower shelf bar, and was not present at delivery. Ordering lower shelf bar and caps. Office to schedule when we can get all parts. ; ordrng 1 W10592149 (Lower Shelf Trim) and 2 W10838039 (End caps)s"

Arrived onsite for a refrigerator that is not cooling in the RC upstairs installed I found that the Evap was covered in ice and the thermistor was not connected properly I corrected this and manually defrosted the unit and sealed up all the gaps the I found in the chassis. Unit is operating as designed

Arrived onsite for dishwasher ui not working all the time. Talking with customer about the issue they said that it works for 3 to 4 times and then stops in the middle of a cycle. Then wont work for a few days then starts to work again for 3 to 4 times. The moisture vent is leaking water into the UI. Returning tech needs to change the moisture vent out with the new gasket and then replace the UI. Im ; ordrng 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)