Service History 32

We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ0
Near Lakeway, TX 78734
Brandon
Job Details: 09/21/2021
"Arrived on site for customer complaint of unit not producing enough ice, found ice level was normal at time of service, unit tested good."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near The Hills, TX 78738
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of error codes, found failed right side module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Wesley
Job Details: 09/20/2021
Arrived onsite and repaired lighting issue by replacing the control. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for door not staying open. Tested unit found door springs worn and pads were missing. Replaced springs and pads, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for a bent panel,Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Woodway, TX 76712
Jonathan
Job Details: 09/20/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer had not defrosted the unit prior to repair so I had to disassemble the freezer and defrost the evaporator. Replaced compressor, dry dryer, and coupler. Tested the unit and the unit created a good frost pattern and began to cool as designed. Got pressure is up to 140 psi on the high side and zero psi on the low side. Call completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Found F7 code saved in control and cleared code. All is now working properly and no further repairs needed. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Al
Job Details: 09/20/2021
"Arrived on site to install previously ordered parts R&R the harness, moisture harness and the moisture sensor strips. Reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIS18PNJB8
Near Salado, TX 76571
Tyler
Job Details: 09/20/2021
"Arrived on site for ice machine not making ice. Upon arrival I found no errors in diagnostics. After inspection I found all hardware components functioning as designed such as condenser fan, comp, pumps, etc. after 30 minute run time I found a leak in evap system causing unit not to freeze and make ice.WPW10605286 (compressor kit), WPW10218037 (evap coil), W10843121 (non-uv drier), ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Tyler
Job Details: 09/20/2021
Arrived on site for refrigerator iceing up in FC. Upon arrival confirmed complaint and found issue was due to a clogged drain line that had backfilled in FC causing door to not seal and then frost up. I resolved issue by clearing drain line and removing all ice from FC. Reassembled and tested unit and found it functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Temple, TX 76501
Tali W
Job Details: 09/20/2021
Onsite to install previously diagnosed parts. Replaced control and pressure hose. Ran calibration cycle and diag cycle. Unit functioning as designed call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Copperas Cove, TX 76522
Al
Job Details: 09/20/2021
"Arrived back on site to install previously ordered parts.Unit will require the cam, actuator, wash plate, gear case, ; ordrng 1 W11035747 (GEARCASE) and 1 W10832724 (MOTOR) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR) and 1 W11498797 (CONTROL) and 1 W10919191 (WASHPLATE)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Copperas Cove, TX 76522
Al
Job Details: 09/20/2021
"Arrived on site and inspected leaking dishwasher. Customer handed me a terminal nut and advised the unit was leaking. I discovered the terminal nut was from the left connector on the heating element in the dishwasher. Attempted to reinstall and nut was stripped, possibly causing the leaking issues. Ordering the element and 2 terminal nuts. Office to reschedule return services due to part availability. Element is a PSP part. Needs more work.; ordrng 2 W11538351 (Nut terminal Heating Element)s and 1 W11537778 (Heating Element Dishwasher)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Killeen, TX 76549
Al
Job Details: 09/20/2021
Arrived on back on site to inspect why the ice maker wasnt producing ice. Removed it and found the ice maker heater wires were broken. I attempted to replace the tube heater without any luck and several attempts. Ordering the left ff door and will return with all previously ordered parts. Door is PSP so I made customer aware. Office to schedule return services due to part availability. Needs more work ; ordrng 1 LW11039240 (Left Refrigerator Door stainless) and 1 Research
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Temple, TX 76502
Tali W
Job Details: 09/20/2021
"Onsite for range displaying F9 when trying to start baking cycle. Found F9 displaying and wouldnt go into diagnostics. Cycled power, same thing occurred. Replaced control. Ran diag test. Bake and broil both turn on. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tali W
Job Details: 09/20/2021
9nsit to install previously diagnosed part. Replaced recirculation pump with sensor. Powered unit on and found on/off light blinking indicating failure of bin thermistor. Bin thermistor.5k ohms. Supposed to be around 2.5k ohms. Ordering bin thermistor. ; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Moody, TX 76557
Tali W
Job Details: 09/20/2021
Onsite for dryer making loud noise when running. Found blower wheel rubbing on housing due to front motor mount missing. Ordering front motor mount. Temporarily secured motor mount to allow customer to use till we can return. Office to reschedule. ; ordrng 1 WPW10121316 (Front motor mount)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near China Spring, TX 76633
Jonathan
Job Details: 09/20/2021
Arrived on site for a dishwasher that is not filling to install previously diagnosed parts. Inspected unit and work area. Replaced the control and ran the unit through an auto test. The unit drained and then filled but then would not wash. Ran unit to diagnostics again and found an F7 E1 (single speed wash motor failure) error code. Unit will need a new washer motor for repair. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11416362 (MOTOR)
We serviced a
WHIRLPOOL OVEN
Model RBD245PDB8
Near Temple, TX 76502
Tali W
Job Details: 09/20/2021
"Onsite for double wall oven top door locked and control panel not operational. Customer stated she was running a normal bake cycle when the door locked and panel went out. Found upper oven thermal fuse open and oven sensor 2.5k ohms out of spec. Used circuit breaker to verify operation of control panel. Lower oven bake and broil functioning. Ordering thermal fuse and temp sensor.Office to reschedule ; ordrng 1 WP4451042 (Thermal fuse) and 1 WP4451665 (Temp sensor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Temple, TX 76504
Tali W
Job Details: 09/20/2021
"On site for built in fridge dispenser ice door getting stuck after using crushed ice and lights dim in both compartments. Found RC left bottom light out, all other lights dim, and top FC light out. Used jumper for light in RC and all lights illuminated properly. Top left RC light still partially illuminated when I unplugged the bottom left RC light due to being connected in series with FC lights. Ordering 2 led modules for return visit. Office to reschedule due to part availability. ordrng 2 W11462342 (led module)s and 1 W10830288 (Led power supply)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB3
Near Temple, TX 76502
Tali W
Job Details: 09/20/2021
"Onsite to install previously diagnosed parts. Replaced heating element that customer purchased separately. Ran diag cycle. Found burn mark on connector P4. Wiring harness had continuity. And was intact at connector. Replaced control and ran diag cycle. Unit now heats. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 09/20/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap defrost thermistor failure, RC evap drip pan being badly bowed, UI display missing digits and the hv control not reading the thermistors, I removed and replaced the parts mentioned. I foil taped and ziptied the defrost thermistor to the suction line on the RC evaporator (photo) and per service pointer W11092686, I secured the evaporator to the back of the RC section with zipties. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for 24 hours before placing food items inside."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS7
Near Marble Falls, TX 78654
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Marble Falls, TX 78654
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found low water flow into unit due to faulty valve. Replaced valve and found improved flow but not enough to allow unit to operate properly. Customer will need plumber to correct low flow issue before unit can be used.
We serviced a
WHIRLPOOL DRYER
Model WED7540FW0
Near Austin, TX 78733
Kevin
Job Details: 09/20/2021
"Arrived on site and found lint screen housing flapper is broken. Disassembled front of dryer and replaced housing, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
David S
Job Details: 09/20/2021
"Arrived on site for cooktop flame hissing, and it taking a while for it to boil. I inspected the unit and work area. I found some of the burner caps not seated right. I corrected the burner caps and tested the burners the burners all light properly and have a good flame distribution. The grate on this model is higher than others and cause longer cook times. The customer has the correct grate per parts break down. Job complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78739
Robert
Job Details: 09/20/2021
Arrived on call to replace outer glass. After installation test operation. Door working properly.
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Del Valle, TX 78617
Jacob
Job Details: 09/20/2021
Arrived onsite for the right font burner some how caused a black smoke off the unit when cooking. Tested the front right burner and unit working with no issues. Called tech line. Let them know of finding. Spoke with Robert got sr#7731788492. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not drying normally. Upon inspection found the unit was heating and tumbling but airflow was cut by half, showed customer with vent removed and she felt the normal airflow needed, apartment complex did a full vent cleaning and did not change. Bad venting in walls causing issues. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Andice, TX 78628
Tommy
Job Details: 09/20/2021
"Arrived onsite for dishwasher leaking. Upon arrival found issue was not unit itself, pulled unit and ran found no leaks behind or from unit itself. Found when water called for cabinet bottom bubbling water line under cabinet base will need to be inspected by plumber and likely replaced along with cabinet."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Cedar Park, TX 78613
Kayman
Job Details: 09/20/2021
Arrived onsite for dishwasher leaking from underneath. Upon inspection I found F9E1 stored in the system. I let diagnostics run through and found it began to leak from the diverter directly in the middle of the motor.No leaks were detected after replacing the motor assembly. Job complete ; ordrng 1 W10871196 (Toe panel DROP OFF)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Door Frame. Front glass panel trim was not mounting underneath the upper trim piece to keep front panel secured properly on the top right section of oven door. Ordering new front panel, trim pieces, seals, brackets, and screws to return and complete the repair. ; ordrng 1 W11176456 (Glass door / Panel Front) and 1 W11389703 (Bracket) and 1 W11105139 (Glass Bracket) and 2 W11428245 (Screw)s and 1 W11178521 (Name plate) and 1 W11209792 (Left trim) and 1 W11232008 (Right trim) and 2 W11104748 (Inner seal)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Kayman
Job Details: 09/20/2021
Arrived onsite for cooktop with center burner not lighting. Upon inspection I confirmed the complaint. I found some debris on the orifice. I cleared the debris but it still wouldnt light. I found the burner head very wobbly. I replaced the burner head and it is now igniting as designed. All burners working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78723
Scott
Job Details: 09/20/2021
"Arrived on site , replaced latch . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78737
Leonardo
Job Details: 09/20/2021
"Arrived on site for install of new gas tubing, as per engineers. Installed new gas tube and simmer tube. Tested unit, unit tested good. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDJ02CRBS2
Near Belton, TX 76513
Tyler
Job Details: 09/20/2021
Arrived on site for dishwasher needing previously diagnosed part. Will need office to reschedule once availability of parts and autho is known.WP8573046; ordrng 1 WP8573046 (Ui panel plus ribbon)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Matthew
Job Details: 09/20/2021
Arrived onsite for microwave making noise when in use. Upon arrival tested unit and found noise when fan was activated. Pulled unit for inspection. Upon inspection found dampener not secured causing noise during operation. Secured dampener and tested. Unit is heating and not making noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for not cooling properly and intermittent ice production. Upon arrival took temps and found RC was 55 set to 37 and FC was 28 set to 0. Compressor was extremely hot and drawing .8amps. Frost pattern on evap was only visible at first two coils. Found water pressure was a bit high. Valve was vibrating excessively due to water pressure. Ice maker responded to first diagnostics but tried again and found voltage was being fluctuating. Recommend sealed system, along with pressure regulator, control and ice maker. Need sealed system tech and 2hrs on return visit. Need autho for parts and labor. Office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 W10507884 (Evap) and 1 WPW10143759 (Drier) and 2 Accessvalve (Access valves)s and 1 W11043013 (Valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Niederwald, TX 78640
Robert
Job Details: 09/20/2021
Arrived on call for complaint of error code. Ran diagnostics and got two codes for temperature sensor error. Replace valve also noticed noise in agitation found the suspension caused noise. Replace suspension parts causeing noise.
We serviced a
UNKNOWN DRYER
Model WET3300SQ1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Contacted tech line and spoke with Rich to document issue. Documentation completed and referred customer to dryer vent cleaning company. No further repairs needed to unit and venting issue will need to be resolved prior to using unit. File# 7731785605
We serviced a
GE DISHWASHER
Model GDF620HMJ0ES
Near Round Rock, TX 78665
Wesley
Job Details: 09/20/2021
Arrived onsite and found glass had jammed the drain motor. Ordering new drain motor to repair. Office to get AUTHO for new claim issue and reschedule.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED6600WL0
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
Arrived on site for dryer having long dry times. Inspected unit and work area. Found major lint behind dryer and vent crushed. Performed air flow test and received yellow light for restricted air flow. Removed vent and tested unit and found green light. Indicating a restriction in home venting. Found vent goes through garage with 2 90? elbows within 3ft from each other. Recommend to remove one if the elbows and have venting cleaned. Also may be to washer not spinning all the water out of clothes due to failed bearing. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW6800WL1
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and tested operation. Found no hot water getting to unit. Found at end of test mode unit did not spin. Ran unit in drain and spin to identify sound. Gained access to stator and bearing. Found failed bearing. Will need to replace inlet valve assembly and bearing kit.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Manchaca, TX 78652
Kevin
Job Details: 09/20/2021
"Arrived on site and inspected oven door and found double-sided tape was not attached when front panel was replaced. Front panel is bouncing more than usual in the center without tape. Sent video to CS, after attaching double-sided tape this has improved. Customer is now aware of limitations of double-sided tape at holding these two panels together. Any further issues will need to be reported to tech line. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Austin, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of unit not producing ice, or just producing very little ice. Found crack in water pan, ordering water pan. ; ordrng 1 W11229574 (Water pan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Leander, TX 78641
Lou
Job Details: 09/20/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the upper grill being damaged, I was to remove and replace the grill. I found the part sent with me has a small dent on left side of the grill. I contacted the office to advise of my findings and they will contact Whirlpool to move forward. I am ordering the grill and office to schedule return service. No water leaks observed during service.; ordrng 2 W11104746 (Upper grill)s"
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS
Near Austin, TX 78756
Scott
Job Details: 09/20/2021
"Arrived on site for upper oven bake not working . Found bake igniter not pulling any amps . Replaced bake igniter , unit is heating normally.No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Wesley
Job Details: 09/20/2021
Arrived onsite and found unit operating with leak from poor dispenser seal. Tightened dispenser to repair leak. Unit is now operating leak free. All checks food.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78733
Kevin
Job Details: 09/20/2021
"Arrived on site and replaced user interface and fascia diagnosed on previous visit recommended by tech line. Customer will monitor refrigerator to see if this stops the beeping, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXSS8
Near Austin, TX 78750
David
Job Details: 09/20/2021
"Arrived on site to diagnose a dishwasher that is leaking on the floor according to inspector. On arrival ran unit and saw it coming out of door area, but nothing underneath. Found unit full of standing water and not draining. Homeowner advised me there was a new garbage disposal installed recently. Found the knockout for the disposal still intact. Removed knockout and reattached drain hose. Verified unit is now draining. Ran a test cycle and verified no water leaks.
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XBL00
Near Austin, TX 78732
Brandon
Job Details: 09/20/2021
"Arrived on site to replace failed FL burner, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Luis
Job Details: 09/20/2021
"Arrived on site for no ice. Diagnosed frozen fill tube,defrosted fill tube,ran icemaker through a cycle,icemaker dumped ice,icemaker fill with water. Unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Georgetown, TX 78628
Jonathan
Job Details: 09/20/2021
"Arrived on site for dishwasher leaking. Customer stated that handyman was out for unit not draining and he stated that it was leaking. Inspected unit and work area. Found pump setting at a angle in housing. Corrected drain pump and insured pump clicked in place. Performed diagnostics mode and tested operation. Monitored amp draw to element and found within range. Tested for hot temperatures from heater at end of cycle. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for loose door handle, tested unit found door handle screws stripped, replaced door handle, tested unit is working good, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78746
Kevin
Job Details: 09/20/2021
"Arrived on site and inspected dryer and found it is heating properly but there is no airflow registering on airflow meter. Moved dryer forward and found a flexible hose was installed by retailer. Moving dryer forward 18 inches correct airflow. Recommend it to homeowner that flexible hose be changed out for a semi rigid one, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DWH0
Near Austin, TX 78746
Kevin
Job Details: 09/20/2021
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78717
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose dishwasher with a broken switch on the UI for selecting start on the unit, I gained access to the console and verified the issue, the unit will need a new console for the repair. Office to reschedule when the part arrives."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near Austin, TX 78741
Jacob
Job Details: 09/20/2021
Arrived onsite for unit not drain the water out of the unit. Looked at the unit and saw that there was water still in the unit. Empty the water out and upon further inspection. Found that the drain motor was clogged up with type of cloth or tissue. Removed clog. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Salado, TX 76571
Tyler
Job Details: 09/20/2021
Arrived on site for range needing previously diagnosed harness and cord. Upon arrival I installed needed parts then reasse and tested range. Found over all unit now fully functioning as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Buda, TX 78610
Kevin
Job Details: 09/20/2021
"Arrived on site and rebuilt washing machine with parts diagnosed on previous visit, have to replacement ran test 52 and 51 and washing machine passed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
"Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Tested microwave with one cup of water for 45 seconds. Water was still room temp. Found control was sending proper voltage and the magnetron had failed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cedar Park, TX 78613
Justin
Job Details: 09/20/2021
"Arrived on site for a washing machine making a loud thumping/rattle noise. Upon arrival the customer stated it is more apparent when the unit is in spin. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found no abnormal noise. I then ran a high spin and found no abnormal noise. I gained access to the bottom of the unit and found everything in good shape. I removed the top of the unit and found everything inside in good shape and as designed. I tested the suspension and found it as designed. I ensured the nut to the wash plate was tight and found it secure. I found the unit had no mechanical failure and running as designed. I informed the customer on what a customer instruct entails, and that they had used theirs today.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Leander, TX 78641
Kayman
Job Details: 09/20/2021
Arrived onsite for washer that stopped and did not complete a a cycle. Upon inspection I found fault code 21 stored in the system. I followed the techsheets troubleshooting steps and determined the main control would need to be replaced. I replaced the main control and programmed it accordingly. I ran the sensor test. Test passed. The unit is working as designed at this time but I asked the customer to run a load to make sure it performs as expected. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/20/2021
Arrived on site for ITS NOT WORKING IT I JUST BOUGHT IT. Placed in diagnostics and no error codes came on. Asked customer if they recently replaced the disposal and they had. Found knock out still inside disposal not giving the water anywhere to go when drain pump turned on. Found water valve not turned on under cabinet. Turned on valve to allow water to come in. Removed knock out and started diagnostics cycle. Dishwasher completed all cycles and heating element turned on at the end. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Georgetown, TX 78628
Wesley
Job Details: 09/20/2021
Arrived onsite and checked the dryer for overheating and found unit operating well. Checked vent and found good airflow and perfect installation. Advised customer on findings. No concerns discovered. All checks good.
We serviced a
GE REFRIGERATOR
Model GFE28GMKFES
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
"Arrived on site for refrigerator freezing up at bottom f RC and not cooling in top. Inspected unit and work area. Removed minor ice buildup to gain access to evaporator fan. Found fan not running and getting DC voltage. Found failed evaporator fan motor. Removed failed fan and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HW3
Near Woodway, TX 76712
Jonathan
Job Details: 09/20/2021
Arrived on site for a microwave that has cracks on the door and on the outer edges of the user interface. Inspected unit and work area. Confirm the customers complain and submitted the photos for review.
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS0
Near Bastrop, TX 78602
Matthew
Job Details: 09/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced sump assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Liberty Hill, TX 78642
Lou
Job Details: 09/20/2021
"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, the customer advised that the unit doesnt dispense water and the ice maker isnt getting water. I tested temps in the FC=7 degrees. I found the customer has the filter bypass in the filter head. I tested the water dispenser and could hear the dual valve opening up, but no water dispensing. I found the inlet valve is bad. I am ordering the valve and scheduled return service. Valve at the wall is not able to turn. Water will need to be shut off outside. No water leaks observed during service.; ordrng 1 WPW10498990 (Inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Cedar Park, TX 78613
Justin
Job Details: 09/20/2021
"Arrived on site for a microwave with a bulb that sparked and shattered. Upon arrival the customer stated the unit was still heating, but the light socket was not working. I gained access to the socket and found the harness visibly burned onto the housing due to constant voltage from the control. I will be ordering the harness and control to install and complete the repair. We will also return with the housing to install. Customer has already purchased a new bulb to install. Office to reschedule.; ordrng 1 W10892389 (Control) and 1 W11350914 (Main Harness)"
We serviced a
KENMORE REFRIGERATOR
Model 106.566995
Near Round Rock, TX 78681
Wesley
Job Details: 09/20/2021
Arrived onsite and found temperatures in the 30s in the freezer and hi 40s in and only partial frost pattern on evap indicating sealed system failure. ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Smithville, TX 78957
Matthew
Job Details: 09/20/2021
Arrived onsite for refrigerator not cooling in RC section. Upon inspection found RC evaporator fan not operating. Will need fan replaced. Replaced fan and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Austin, TX 78728
Taylor M
Job Details: 09/20/2021
Arrived on site to replace microwave door due to condensation on the inside of the door. I gained access and removed the door and replaced it. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 09/20/2021
"Icemaker unresponsive due to defective external drain pump. Replaced defective drain pump,powered unit on let drain pump fill with water no leaks during fill and no leaks while draining."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS
Near New Braunfels, TX 78132
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not illuminating back left lightbulb, upon inspect found the unit dim at the back left corner, replaced led bulb with new bulb. Complete"
We serviced a
MAYTAG DISHWASHER
Model MDB6000AWW
Near Lago Vista, TX 78645
Justin
Job Details: 09/20/2021
"Arrived on site for a dishwasher leaking. Upon arrival the customer had a towel down and it was soaked. The customer also stated that the timer will intermittently get stuck and not advance. The water appeared to be leaking out of the front of the unit. I gained access to under the unit and found significant signs of water leakage by the float switch and under the right side of the door. I then ran a cycle, but could not replicate the leak. I gained access to inside of the door and found a bad seal on the vent, which was allowing water build up inside of the console area. I also found water streaks coming from the dispenser/rinse aid area. Upon further inspection I also found the plastic console physically broken, and not allowing the door to stay together properly. This may of been what is started causing the vent sealing issue. I also found the timer sticking and not working properly. Due to this, we will need t order and replace the console, switch/floater assembly, dispenser, and timer. Including the console 99001768, reservoir nut 99002005, and the vent seal 99001783. The office will need to research and get approval. ; ordrng 1 99001768 (Console) and 1 12001534 (Timer) and 1 WP99001288 (Dispenser Retainer) and 1 WP99002833 (Rinse Aid Reservoir) and 1 WP99002003 (Reservoir Gasket) and 1 99002005 (Reservoir Nut) and 1 99001783 (Vent Seal) and 1 WP99002363 (Float) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Austin, TX 78738
Luis
Job Details: 09/20/2021
"Arrived on site for excessive amount of frost in freezer on right side. Found magnetic strip in gasket slip causing war,m air to enter at corner of gasket diagnosed unit will need a new freezer door
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Found a spoon laying underneath float switch. Found lower rack guide wheels melted from heater. Performed diagnostics mode and found fault code F6-E1 no water, 6-4 float switch activated and 6-3 suds or air in pump. Found silverware underneath float switch cause error codes. Found unit now filling with water. Monitored test operation and found all components working. Will need to replace lower left front guide wheels. Went to shop to get part. Returned back on site and installed wheel guide. Tested lower rack operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KEU
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
"Arrived on site to install previous diagnosed parts. Found ice bucket is the only part that needs replaced and bucket is not rebuildable according to service manager (CS). Was able to ice bucket. Removed failed ice maker and ice maker arm, installed new. Added pads to condenser to keep from rattling. Found slow water pressure was due to filter head and was able to repair. Informed customer if water pressure slows down or stops filter head will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, TX 78641
Justin
Job Details: 09/20/2021
"Arrived on site for an refrigerator that is making a loud noise and not cooling properly. Upon arrival the customer stated that their main concern was the thermometer in the refrigerator compartment was showing 41?F and sometimes would fluctuate up a few degrees when sitting for a while. I explained to the customer how when the heater turns on in the unit, it is possible for the interior to go up a few degrees. They also stated the unit will intermittently make a louder noise, but not as often as the prior services. I checked temps in the unit and found them good. I found the thermometer not accurate and 5?F higher than the actual temp in the unit. I informed the customer on my findings and how their thermometer was reading incorrectly. I then put the unit into diagnostics mode and activated each airflow component. Each ran as designed and made no abnormal noise. I then ran test 40 and monitored the compressor for any abnormal sounds. It ran and sounded as designed. I informed the customer on how when the compressor ramps up that it can make a louder noise than while idle. Upon further inspection I found no excessive frost or ice build up on the evaporators. I found the unit working as designed, and the thermometer they were using was just inaccurate. I let the customer know of my findings. I also advised them on what a customer instruct entails, and that they have used theirs today.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78737
Robert
Job Details: 09/20/2021
Arrived on call for complaint of not finishing cycle. Ran diagnostics and got code for unbalanced load. Found will need gearcase and wash plate.
We serviced a
MAYTAG DRYER
Model MEDB855DC0
Near Austin, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site to replace repair kit, after replacing, unit tested good.
We serviced a
KITCHENAID COOKTOP
Model KECC604BSS00
Near Austin, TX 78759
David
Job Details: 09/20/2021
"Arrived on site to diagnose cooktop with front left burner not heating. Ran unit and found no response on inner or outer coil or left front burner only. Removed top and checked burner. Found both coils severed and not heating.Replaced element and retested unit. Verified everything is heating properly. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Austin, TX 78758
David
Job Details: 09/20/2021
"Arrived on site to diagnose dishwasher that resident says is pausing at random during the cycles. She has to go push start to resume the cycle, and sometimes all the lights flash. Resident told me their last unit did the exact same thing, and thar sometimes when even using their microwave all the apt lights would dim. Ran diagnostic on unit and found no errors present. Found a non whirlpool power cable was being used on the unit. Unit seems to be working as designed and ran through diag fine. Advised resident that there is either excessive line noise, or a bad aftermarket power cable on the unit. Recommended to leasing office to replace power cable with a genuine whirlpool cable for the unit, and if this does not resolve then there is line noise in the circuit, which is not a failure of the appliance, and anything in the circuit needs to be removed 1 at a time till the noise stops. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78738
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of unit not dispensing water, I tested unit, unit tested good at time of service, I adjusted temperature as well as defrost settings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78628
Tommy
Job Details: 09/20/2021
Arrived onsite for ice maker not dispensing found ice container frosted and blade in the wrong position adjusted and tested. Unit is now operating as designed job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Buda, TX 78610
Kevin
Job Details: 09/20/2021
"Arrived on site and replaced valve assembly diagnosed on previous visit, after replacement confirmed washer is operating normally by running an automatic test cycle. no water leaks from connections at time of service, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 09/20/2021
"Arrived on site for a dishwasher with the clean light flashing. Upon arrival the customer stated the unit never started, but would turn on. The clean light flashing indicates an overfill on the unit. I put the unit into diagnostics mode and found stored error code F8E4 for open float switch. I then gained access to the float switch and found the switch and harness both physically broken. I am ordering both parts to be installed in order to repair the unit. Upon further inspection I also found the kitchen aid logo not adhering well and needing to be replaced. Ordering the logo as well. Office to reschedule.; ordrng 1 W11545764 (Float Switch) and 1 W11084863 (Main Harness) and 1 W11084845 (Inner Door Harness) and 1 W10909682 (Nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Lou
Job Details: 09/20/2021
"Arrived on site to complete sealed system repair previously diagnosed.the evaporator, compressor, heat exchange, permagum sealer and drain pan heater I removed and replaced the compressor, access valve, hv dye drier, heat exchange tubing, drain pan heater, and evaporator. Vacuumed the system and it held pressures. Installed 7.75oz of R134a refrigerant and monitor pressures. Unit held pressures and the evaporator had a good frost pattern forming. I recommended that the customer allow the unit to cool for 24 hours before placing food items into the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78727
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose a refrigerator not cooling properly in the refrigerator compartment, upon arrival I gained access to the service diagnostics and checked functionality of the diffuser and evap fan and thermistors, I found all to be operating properly. I gained access behind the evap cover and found that the frost pattern is too frozen over, I tested the defrost heater and the bimetal, I found that the defrost heater isnt functioning correctly and the bimetal is open and needs to be replaced, I am ordering the defrost heater as well as the bimetal. ; ordrng 1 W11449066 (Harness with bi metal) and 1 W10857624 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a range that has a drawer not sitting properly. Found drawer out of alignment and made adjustments to front panel. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site to replace parts for unit icing up in RC, I replaced control, harness with fan motor and thermistors, evaporator cover and drip pan, after replacing unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78628
Tommy
Job Details: 09/20/2021
"Arrived onsite for washer intermittently stopping, not turning on and console not operating. Upon arrival found unit console struggling to read touch. Ordering console and control. Office to reschedule upon receiving parts.; ordrng 1 W11095624 (Console shadow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Scott
Job Details: 09/20/2021
"Arrived on site for for fresh food temps warmer then normal . Freezer slightly higher then normal. Found evap fan not working during diagnostics. Ordering fan , dampener . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10479155 (Dampener) and 1 W11224591 (Evap fan)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Pflugerville, TX 78660
David S
Job Details: 09/20/2021
"Arrived on site for dryer sparking in rear. Customer spoke to us and told us that she was really worried about the f22cods (outlet thermistor open) we gained access to the units terminal block to check for loos connection found none, all looked good in that area. We then tested the outlet thermistor and found it to be good. Then we checked the control and found that the thermistor harness was unplugged. We plugged it back in and tested unit by running a normal dry cycle and found the unit functioning normally. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 09/20/2021
Arrived on site to install previously diagnosed parts. I installed the seal and found it now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
"Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
"Arrived on site to replace damaged dishwasher parts. Installed new panel, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Austin, TX 78739
Luis
Job Details: 09/20/2021
"Arrived on site for no cool. Found freezer temperature reading 77? with probe,ran diagnostics fans passed ran thermistor test passed ran test 4 some frost on fresh food evaporator and non at freezer evaporator. Ordering fresh food evaporator,harness,compressor and 3 way valve. Will need 2 hrs; ordrng 1 W11492867 (Evaporator) and 1 W11087438 (Harness) and 1 W11094466 (Valve) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2hrs)"