Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Moxley - New Braunfels, TX
Latricia - Hutto, TX
Anthony - Florence, TX
Seamless system for repairs and service!
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
Lori - Luling, TX
The technicians are very friendly and knowledgeable. They also make very effort to pinpoint the scheduled service times.
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
Timely and Great Service
Marilyn - Seguin, TX
Jacqueline - Austin, TX
Joseph was prompt, knowledgeable and quick to identify the problems. Even gave some tips to avoid further issues with appliances.
Charlotte - Belton, TX
Both men were very professional and did a great job on correcting the refrigerator problems. The stove, however, is in my opinion, an engineering defect. The Aqualift cleaning system installed on this stove, does not clean.
Charlotte - Belton, TX
Both men were very professional and did a great job with th.e refrigerator. The stove, in my opinion, can't be corrected as this Aqualift cleaning system, is an engineering defect
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Christie - Austin, TX
Very quick and professional.
Micheal - Austin, TX
Was very informative and knowledge
Anu - Cedar Park, TX
Fantastic. Lou was a joy to work with.
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
Gurneet - Austin, TX
Very punctual! Very courteous! Knew what he was doing!
James - Georgetown, TX
Arrived as scheduled. Tyler was professional, knowledgeable, and efficient. Problem with inadequate oven heating was quickly corrected. This was a warranty issue so there were no charges involved.
Kayla - Austin, TX
Yan - Austin, TX
LM - Leander, TX
Knowledgeable and very professional
Bonny - Georgetown, TX
Provide a great explanation of the equipment problem, fixed it and it finally works. Last year we had two other company's come in and they tried but didn't fix it. Technical knowledge of the equipment was a number 10. Thank you.
Positive experience, would use them again
Julia - Georgetown, TX
Jerry was wonderful, very knowledgeable and was able to diagnosis the problem.
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Very polite and knows the product well
Suzanne - Salado, TX
Great Service but...
Herman and Kimberly - Hutto, TX
Great Service from Wesley; however, this is the 3rd time the part was replaced. Hopefully the annoying loud noise will not return.
Great service..Arrived on time and completed job in timely manner
Dorothy - Horseshoe Bay, TX
Would recommend this service to anyone.
John - Georgetown, TX
Claudia - Austin, TX
Top-flight Service Technician
DinAustinTX - Austin, TX
Cliff is awesome. He is very knowledgeable and and admirably efficient. He is expert in letting you know what the factors related to your problem are and approaches its solution in direct and effective way.
Very knowledgable and a pleasure to work with.
Tim - Georgetown, TX
Steve did the job quickly and found issues I didn't know about and fixed them quickly.
Great Service - Polite - on-time and efficient
Kris - Georgetown, TX
Repair person was corteus
Dan - Austin, TX
Much better service
Jocelyn - Austin, TX
Much better service
On time quick repair
Sharron - Georgetown, TX
Thanks very much!
Lindsey - Austin, TX
Great service, very gregarious personality, gave good advice for the future maintenance of the appliance to avoid future calls. He did excellent work and was very clear with what he was doing at all times. Very pleasant!
Superior Customer Service
Jordan - Austin, TX
Our experience with Luis was exceptional. He expertly addressed all of the issues we were having, answered our questions with patience and professionalism, and was kind and courteous. Couldn't ask for a better service call. Thank you Luis and Appliance Express!
Friendly and Efficient
Laura - Austin, TX
Good service. Only issue was confusion with Whirlpool double booking an appointment and sending wrong parts. I had told repairman about double booking but he didn’t straighten out. Part did not arrive on time and repair pushed out. Not sure if mix up contributed to that but sounded like it
Great Customer Service
It was a pleasure to have Joseph to take care of my dryer, he provided knowledge and very helpful tips to ensure my dryer was taken care of and lasted a long time. He called to give a description of himself, since the time changed, and it was starting to get dark outside. He was professional, and you could tell he loved helping others. Thank you Joseph I appreciate you fixing my dryer!!! You Sir are AWESOME!!
Joseph was so knowledgable and friendly
Douglas - Austin, TX
Joseph from Appliance Express did a great job fixing our broken oven door. Better than new. In addition he took the time to give us excellent advice on caring for the appliance and properly calibrating the oven heat and configuring that so it shows reliably from the display. We really appreciated the extra level of service.
Quick in and out
Freddy - Austin, TX
Karen - Georgetown, TX
Jonathan was very helpful and explained things so well. He provided very friendly and competent service.
Great Warranty Service, Helpful Tips
Joe - Austin, TX
Clif easily diagnosed and fixed the problem with our dishwasher. But he also shared with us several tips that will result in cleaner dishes, less expense, and fewer problems with the appliance. He gave us tips on the appropriate wash & rinse temperatures, method & frequency of cleaning the dishwasher, and use of rinse aids and detergents.
Great Knowledge and Service
Jonathan was very helpful and knowledgeable about my issue. It was really good the way he explained some options and steps to help ensure that I get the best usage out of my appliances. He did a great job!
Great, quick service!
Paige - Kyle, TX
Once they found the root of my problem it was a quick fix. Each technician was extremely friendly and knowledgeable. I appreciated the communication with the dispatch, in order to find a time that met my needs!
Really good experience! Came as scheduled, and very professional!!
Ron and Bobbie - Marble Falls, TX
We were comfortable having Tommy in our home, confident in his knowledge of our problem and he remedied the problem in a short time. We now have a working icemaker again. We are delighted with the overall professional performance of Appliance Express and will recommend them!
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
Karan - Austin, TX
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
Roy - Leander, TX
Orlando - Bastrop, TX
How cool is That!
Harry - Killeen, TX
I had no cool in my fridge and now I do! Hence "How cool is That?"
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Shay - Florence, TX
Mary - Marble Falls, TX
Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.
Billy - Blanco, TX
Was a wonderful and convenient experience
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was super
Joanne - Georgetown, TX
Steve Cardenas was outstanding. Extremely friendly. He not only solved the problem, but answered our questions and explained what the problem was
Lynda - Cedar Park, TX
Lou was personable, professional and knowledgeable. He was able to pinpoint the problem with my microwave within minutes. My dishwasher, on the other hand, was a bit more of a challenge however Lou was patience and was able to repair it and provide tips on better ways to operate it going forward.
Janice - Austin, TX
Kathy - Driftwood, TX
Sushma - Austin, TX
Great , quickly resolved the issue , kind , educated, positive
Angel - Georgetown, TX
Great , quickly resolved the issue , kind , educated, positive
Danielle - Austin, TX
Awesome service from Cliff.
This is the third time you came out still not working
Rama - Austin, TX
The moment technician left microwave stopped working.
Isabel - Austin, TX
Mike - Austin, TX
Easy to set an appointment. Technician was kind and very knowledgeable.
Dishwasher fix and info
Rudolph - Austin, TX
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
Very satisfied with explanation, repair
Ken - Georgetown, TX
Quick and expert service
Jose - Hewitt, TX
Quick, thorough service
Brian - Austin, TX
Paul did a great job and made sure he understood the problems including those which were difficult to solve like intermittent problems.
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Marianne - Wimberley, TX
Brandon was friendly, knew what the problem was and fixed it in a flash!
Terri - Austin, TX
Alex - Salado, TX
After speaking to several representatives and coordinating the repair for a washer and dryer, I came home that night to find the exact codes and error messages on my washer and my dryer was making the same noise and as loud as it was before I left. I was assured on the invoice that the technician found four other codes which were never displayed. But I came home to find the 2 codes I called in the request for. After googling the codes, I suggested the necessary repair to the representative as was told they could order the part and it would take several days for them to come back. I’m glad me and google were able to be a part of the repair process. Hopefull, while he’s here, he could actually address the dryer issue since google wasn’t too helpful with that.
Elizabeth - Wimberley, TX
Steven - Austin, TX
Kevin was very professional, quick and fixed my refrigerator. I would definitely recommend him and Appliance Express
Jeff - Austin, TX
The service was excellent, however the vendor gave the service department the wrong info.
Resolved issue quickly
Renee - Austin, TX
Luis was great! Found the problem and quickly fixed it!
Fast and its fixed!
Tom - Wimberley, TX
Brandon came in, put on booties to protect the floor and got to work. Changed the element and control and then was gone. It took just a short time and my stove works as intended. that is what you want your repair people to do
Cynthia - Fischer, TX
Robert was fantastic! I was very impressed with Whirlpool's responsiveness and service.
Kris - Salado, TX
The technician was extremely knowledgeable and professional did a great job. Was very polite and answered all questions about the repairs. He did a very good job!!
William - Marble Falls, TX
Kristen - Austin, TX
Scott M. was both professional and courteous, and he helped us solve the issue with our stove.
Phillip - Horseshoe Bay, TX
I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Joel - Smithville, TX
Margaret - Austin, TX
The staff at Appliance Express are fantastic
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Very knowledgeable and helpful
Mary-anne - Georgetown, TX
Steve is personable and friendly. He has helped me with 4 different appliances. Appeared to know exactly what to do
New fridge ice maker
Glenda - Round Rock, TX
I have been unhappy with Lowes since I purchased my fridge on Oct 24. Lowes has been to my home 3 times after delivery of my fridge and was unable to fix my ice maker. Tyler was at my home less than to minutes, found the problem, and fixed my ice maker. He was very courteous and polite. He is an asset to your company.
Celia - Cedar Park, TX
My first time doing business with Appliance Express. I received awesome service beginning with Susan scheduling my appt then calling back to make it even sooner. Then James did a terrific job! Great experience overall.
Nathan - Manor, TX
Joseph has taken care of us a couple of times out here in Manor, Texas. Very professional and he has always gone above and beyond. Thank you, Joseph!
Very professional, knowledgeable
Rudy - Austin, TX
Kevin did a great job in a short period of time. Diagnosed problem and repaired . We are very satisfied.
Michael - Round Rock, TX
The service was extremely superior. From the messages of when my appointment was, to when the technician would arrive to Tyler who showed up with the correct repair part and who fixed my problem in less than a hour. I recommend your company to all
Diane - Killeen, TX
Excellent customer service. Very professional tech
Great service, prompt arrival
Robert - Bastrop, TX
Best appliance repair experience I have ever had. Very prompt. Did the repair on the first visit. Robert was very polite and professional. I would be comfortable with him in my home if my wife handled the service call. Will call for him again next time I need a repair done.
nice & easy
Gregory - Pflugerville, TX
he was polite, fast and fixed the issue, great service. we requested this company due to a very positive experience last time and we were not disappointed
Paul is very good
Bertha - Austin, TX
Paul went out of his way to accommodate my schedule. He’s a knowledgeable technician and I would use him again.
Very informative representitive
David - Buda, TX
Tech was on time, friendly and courteous
Monica - Jarrell, TX
Pleasure having him and his assistant repair my washing machine.
We loved our repairman
Sandra - Harker Heights, TX
Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.
LaneGREAT - Harker Heights, TX
The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.
Lauren - Austin, TX
Scott was just wonderful and we couldn't have asked for anything more. Thank you again!
Ice Maker Repair
Dj - Austin, TX
Very good service
Jeffrey - Pflugerville, TX
Technician was very polite and professional. Very quickly repaired our dishwasher.
GD - Leander, TX
Very efficient and great service!!!
Genevieve - Austin, TX
Luis was very helpful and knowledgeable.
Very Helpful and knowledgeable
Cynthia - New Braunfels, TX
I was so happy to meet with Diego about my refrigerator. Diego was great, he took the time to make sure I understood what upkeep I need to do to keep my refrigerator working in great condition.
the tech was very informative on this machine
Rachel - Austin, TX
I would recommend
did not do all that was asked
Bo - Austin, TX
Had two issues - water hammer in refrigerator and ice dispenser not dispensing. Did not fix the ice dispenser - ignored.
Inspect damaged dishwasher received wiith damage to tub and door as well as control panel.
Marcia - Elgin, TX
Warranty Work, Great Service
Tim - Georgetown, TX
Good, friendly service
Sharon - Leander, TX
Jerry - Kyle, TX
John - Holland, TX
The walnut park - Austin, TX
did a great job !!
Sliverton - Spicewood, TX
Prompt, service tech highly qualified, new his stuff with regards to my refrigerators....
i like wes and he did a good job
jimmie dean berry - Manor, TX
the service was good and wes was great jim berry manor tx
Great service! Love Clif!
Kerri - Lakeway, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Arrived on time with great service
Darrell - Cedar Park, TX
Great SErvice, Excellent Customer Services and Attention, Reasonable Prices
Ruth - Lakeway, TX
Provided excellent service
Tony - Austin, TX
We would recommend him without hesitation. He was knowledgeable and informative. Very respectful as well.
Brandy - Austin, TX
Diego is very professional
Tanya - New Braunfels, TX
Robin - Horseshoe Bay, TX
A Repairman with Persistence
Ted - Austin, TX
I recently called American Home Shield for service on a problem with my stacked washing machine. The first company that picked up the ticket arrived with the replacement part in hand, but wouldn't try the repair because the tech said he needed 2 technicians to lift the dryer off the top first. However, when Joseph Cordell, the repairman for Appliance Express arrived, he laid out his tools and straight to work on installing the new door gasket on my washer. He stayed for almost 4 hours to repair the washer, and due to his persistence it's working! I really appreciated the extra effort he showed.
Elizabeth - New Braunfels, TX
Robert was excellent! Was informative and patient.
Sarah - Lampasas, TX
Shawn - Holland, TX
Very informative on do’s and don’t for using detergents
Sharron - Georgetown, TX
Fantastic Service Experience
Jeff - Cedar Park, TX
Smart, quick, efficient, helpful, and very thorough experience. Will use Appliance Express for our future appliance repair.
Robert - Pflugerville, TX
Steve was great and on time.
Thomas - Brenham, TX
Shae - Temple, TX
Alvin the technician was the definition of professional. He arrived promptly, was quick with his diagnosis of my dryer problem. He explained everything in detail & cleaned up any mess he made, and even some of a mess I made. I will use Appliance Express every time I have a need.
Lori - Buda, TX
Debbie - Luling, TX
Reliable, knowledgeable and great service!
Christina - Cedar Park, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
Jonathan dryer repair
Shane - Leander, TX
Rae Matthews - Austin, TX
Paul Ready was very knowledgeable and professional.
Now his product and how to communicate with people.
Don - New Braunfels, TX
Brian - Round Rock, TX
Had a refrigerator that would frost up every 2 weeks. Tyler came in, diagnosed the problem and had the part with him. The whole call took 20 minutes and the appliance is working fine.
Quick and Great Device!
David - Austin, TX
Jimmy - Kempner, TX
Michael - Austin, TX
Great repair guy!
Outstanding Service Company
Brian - Uhland, TX
Awesome experience from initial call to service completion. Thank you guys for being super friendly, honest, and prompt.
Friendly, polite, clean ... he explained the process and completed task in a timely manner.
One and done!
Peter - Salado, TX
Brought parts on first visit and made repairs without a second pass.
Kind and thorough.
Ryan - Kyle, TX
Great communication. He was prepared with what “could happen” when fixing our oven and I was so grateful because we did indeed need that part after changing another one.
ONE HAPPY CUSTOMER
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Betty - Seguin, TX
Very friendly and professional.
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
Christina - Kyle, TX
He was great
Great Service and quick in and out
Darren - Austin, TX
Brandon did an excellent job. Showed up early, but called ahead of time to make sure the new time would work.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Mel - Cedar Park, TX
Great, friendly service!
Patrick - Austin, TX
Scott was very polite and knowledgable. I appreciated him explaining what the issue was and helping to resolve it quickly. He also helped teach me the best way to clean out my dishwasher to keep it running at its best. Thank you, Scott, for your help!
Bomb dot com
Dustin - Austin, TX
Quick, patient, and explanatory. nailed it
Steve did a great job
Sue - Georgetown, TX
Robert - Austin, TX
Poor Response Time and Analysis
Latonya - Killeen, TX
David - Horseshoe Bay, TX
Repairman was able to reset the refrigerator and get it working again.
Joyce - Georgetown, TX
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
Eddie - Georgetown, TX
Fast and resonable
Brook - Austin, TX
Came prepared bringing the part he thought might need instead of diagnosing the issue then having to go get the part. Smart. Adjusted fridge to a noise I never even noticed.
The repairman was timely, knowledgeable and patient
Joann - Austin, TX
I will use Appliance Express again when my stove needs to be repaired.
Fantastic and Professional Service!!
Joann - Georgetown, TX
I have had someone work on my refrigerator for the last 5 years and noone has been able to correct it until now. Even prior representatives from your company. Gerry C. was able to correct the problem and my refrigerator has never worked better. He was very informative and let me know what he was having to do although it was above my pay grade. I am so impressed by his thorough work ethics and know that you are benefitting from his expertise. Thank you so much.
excellent service, very thorough
Peggy - Salado, TX
He checked He left nothing unchecked and my refrigerator is in as good a shape as when purchased. I
Roger - Copperas Cove, TX
ARTHUR WAS OUTSTANDING HAD TO DEAL WITH MY BRITISH WIFE. THIS WAS HIS FIRST ON THIS ONE DEALING WITH HER, HANDLED IT LIKE A PRO. EXCELLENT SERVICE TECH.. 5 STARS ALL THE WAY THANKS ARTHUR ROGER
Very good service
James - Buda, TX
Henry - Buchanan Dam, TX
Very good service on time great job
Edward - Georgetown, TX
Excellent. Jerry is in the TOP 10 of professional service technicians I have encountered in my career(to put this in perspective, at one time, I led over 2000 technicians in the Maytag All Brand Service program prior to Whirlpool purchasing Maytag and selling the program to Sears. He is a keeper and an asset to your business.
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
Paul - Austin, TX
Jason - Pflugerville, TX
Sarmad - Pflugerville, TX
Diego was friendly and knowledgeable!
Darren - New Braunfels, TX
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
Dahlia - Bastrop, TX
Some scheduling issues, but overall good service!
Andrea - Austin, TX
At the first appointment, the technician said he needed additional parts and had to reschedule For another day. On the day of the second appointment I received a call to reschedule, because the technician had called out sick. Unfortunately, I had already made arrangements to be home for the day by that point, but I had to reschedule for a week later. The third and final appointment resolved the issue - and the technician was very friendly and professional.
Patti - Austin, TX
Cliff was on time for my appointment and did a thorough job. He listened to my situation and explained what was going on. He was very knowledgeable, respectful, and courteous.
Tom - Austin, TX
Luis called as he was running ahead of schedule. Came early, quickly resolved issues. Answered some questions about other issues. Good experience.
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Ethan - Johnson City, TX
Roger - Georgetown, TX
Gerry was great. He fixed multiple issues with our refrigerator and was thorough in explaining everything he was doing.
great service experience
Jay - Austin, TX
REFRIGERATOR GE PFSS6PKXASS Arrived onsite and provided diagnosis. Likely wiring issue.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install heater to resolve frozen fill tube issue. Installed new heater and fill tube. Retested and icemaker is now filling and working as designed. Call complete.
COMPACTOR WHIRLPOOL KTTS505ESS0 "Arrived onsite for unit not working properly. Tested unit. Found that compactor is stuck inside unit, not going back to home position. Could not open door far enough. Found that unit was not installed correctly. Called Techline to report issues. Techline says to possibly replace motor and possibly switches. Also on installation issue said to refer to use and care guide that install brackets need to be installed in 2 ways to make it accessible for service. Got SR#7728274615. No issues at this time.
OVEN THERMADOR PO301W/01 "Arrived on site for customer complaint of oven not heating, found thermal fuse to be good, power to be good, found failed control board, I replaced control board, unit tested good."
REFRIGERATOR KITCHENAID KSSC48FMS01 "Arrived on job for complaints of warm temperature in refrigerator. Found air flow in refrigerator good and full frost pattern in freezer. Condenser fan speed very slow and center mullion very hot order condenser fan motor. ; ordrng 1 W10181323 (motor,fan)"
RANGE JENN-AIR JES9900BAS "Arrived on site for customer complaint of loud noise during convection bake, found convection fan cover was expanding and contracting during use causing cover to contact fan, I tried bending cover outward, but when it heated up again, the cover popped backwards again. Also found hinges were keeping door fully closed, ordering hinges and fan cover. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10186795 (baffl-conv)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and inspected refrigerator and found compressor has been sheared from the base of the refrigerator. Mounting points are no longer present.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for refrigerator that had a stuck water dispenser. Upon further inspection I found that the wiring inside the dispenser had fallen out of place and got stuck between the display and the dispenser lever it was causing the liver to stick close and forcing water to come out of the door due to this occurring for a few weeks straight it started burning the microswitch that was on the door so I replace the microswitch and readjusted the wiring inside the dispenser and the unit is not working as designed with no issues at all. Call complete
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived to inspect dishwasher leaking.Ran diagnostics test mode and discovered the leaking was coming from the dispenser, which wasn’t seated properly causing the issue. Corrected the issue and unit now operates as designed without issues.All water lines were dry at the time of service.Job complete"
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for oven that has the light button not working properly and had a bake element stay on after turning the unit off. Inspected unit and work area. Customer advised that the bake element staying on only happened one time a little over a week ago and hasn’t happened since but that the light on his control panel sometimes was glitching and turning itself on or off without being pressed. I placed unit in service diagnostics and found no stored error codes. Tested unit light button and unit worked as designed. I did notice the panel showing the light had been turned off a second time 10 seconds after turning it off and having the display tell me it was off. I called Techline and spoke to Steve SR# 7728283426. He advised to go ahead and replace the console due to the panel glitching from time to time. Ordering panel and office will need to reschedule customer due to part being out of stock.; ordrng 1 CNOTE ) and 1 W11297709 (console)
COOKTOP KITCHENAID KECD807XSS01 Arrived onsite to restore function the LF burner. During testing a diagnosis found dual switch and new burner to be defective. Replaced correct dual switch and was able to restore function. Unit is now operating as designed. Advised customer on repair
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site , for unit still shutting off . Found unit not shutting off ,just display wouldn’t light up . Found light switch was failing . Ordering switch . Call to set return .; ordrng 1 W11384469 (SWITCH FRESH FOOD )"
DISHWASHER FRIGIDAIRE FGID2466QF5A Arrived on site for a dishwasher that has a rag that’s falling off. Inspected unit and work area. Customer advised that the issue was not with the rack but with the door opening to low. Please advise that rack was constantly falling off the track because the door points towards the ground. Open the door and found the door pointing pretty low. Closed door and found the unit tilting forward. Adjusted the feet of the door and leveled the unit. Opened the door and unit is opening and closing much better. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to inspect fridge for not producing ice, upon inspection found the e2 error codes, replaced icemaker and tested, no problems found. Complete"
REFRIGERATOR AMANA ASI2175GRS01 Arrived onsite for refrigerator tripping breaker. Tested system. Found start device faulty. Replaced start device. Tested system. Everything works as designed. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Powered unit and tested all operations. All tested good.
REFRIGERATOR WHIRLPOOL WRF757SDEE01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=10 degrees and RC=42 degrees. When I went to test the ice maker temp, I found the ice door gasket badly crimped which is allowing warmer air from the RC into the ice maker housing and causing it to not work properly. I tested the ice maker in diagnostics test #56 & 57 and it operated as designed. Tested the fill tube in test #45 and it operated as designed. Also tested the emitter & receiver boards and found them not working properly. I am ordering the ice door and emitter/receiver boards and CNOTE-AUTHORIZATION & CNOTE LSO FOR TRAINING. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO FOR TRAINING) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 W11171728 (door-ice)"
DRYER WHIRLPOOL WGD6120HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found left side of dryer bowed inward scraping drum. Reset side of dryer to proper position and verified issue would not reoccur. No further repairs are needed at this time. Documented through online Techline portal.File#7728163334
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Refrigerator will need to be defrosted in order to correct issue. Customer has read and signed defrost disclaimer and will unplug it 48 hours before second visit; schdld next appmnt
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Arrived on site and found very little water pressure from dispenser. Ice maker is functioning but making hollow ice. Upon installing new valve I found the return line from filter head is kinked. Also found supply to filter head will not seal to valve and is leaking. Shut water off to unit and will need to order new valve and water lines to repair. ; ordrng 1 242220206 (tube-water inlet) and 1 242220208 (tube-water inlet) and 1 242252702 (valve)
WASHER LG WM2501HWA Arrived on site for washer grinding. Performed diagnostic and found unit was not draining. The grinding was coming from the drain pump. Replaced drain pump and retested. All is now working as designed and noise is gone. Call complete.
DISHWASHER KITCHENAID KDTM354EBS2 "Arrived on site for customer complaint of upper rack falling off, found 4 missing clips that are supposed to be attached to adjusters.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to replace thermal fuse. Replaced thermal fuse, tested unit and unit heating correctly. Job complete."
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for ice build up on fresh food evaporator. Customer defrosted unit,removed cover found broken tabs on cover,removed ice build up from bottom of evaporator. Replaced harness,secured thermistor to correct location on suction line using foil tape and a zip. Per service pointer W11092686E adjusted drain pan,secured evaporator to liner with clamps and zip ties, secured new back cover with 4 screws. Ran diagnostics checked air flow good changed defrost setting to basic. AUTHO S16360 for adjustments to evaporator"
DRYER MAYTAG PYE2300AYW "Arrived on site to inspect dryer no functions. Upon further inspection, I attempted to test the dryer and it failed. Checked voltage at the outlet and got 239V. Unplugged the unit and tested the element, door switch, and thermal cutoff and all were good. I tested the fuse and it failed. I am ordering the thermal fuse kit Unit left unplugged for safety. No lint observed during service.; ordrng 1 LA-1053 (thermo kit)
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for upper rack spray arm broken. Found lock broken on spray arm. Replaced spray arm test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and inspected refrigerator and found freezer temperature is 14-16 degrees, took picture. Fresh food temp is 47-49. Reset connections on control board and UI. Test 56 shows E0, test 57 passed, test 45 passed, test 15 passed, test 36 passed. Currently ice production is good, took a picture. Reported customer experience to techline 7728281765"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer having moisture inside of unit. Inspected unit and work area. Found unit does not have steam option. Removed vent going to dryer and found moisture inside of vent. Found issue is with venting going to unit. Found unit test good. Informed customer of issue.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived to inspect dishwasher still not washing properly.Attempted service test mode and unit shut off and wouldn’t start.Tried regular customer mode and unit wash arm’s didn’t move from the position I put them in.Called Whirlpool Tech line and spoke with RICK SR# 7728276309Was advised inlet water issues, pump and motor and float switch errors.All issues were directly related to the control.I removed and replaced it and unit tested as designed.See notes All water lines were dry at the time of service.Job complete"
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for washer leaking. I inspected the unit and work area. I found water marks running down the back of the unit. I gained access to the water valve and found the cold water side leaking. I replaced the water valve with new. I ran a calibration on the unit and than a diagnostics cycle. The unit operated as designed. No water leaks detected. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install control for a issue with microwave. Installed control and tested for all functions, no sparks or issues found. Complete"
DRYER WHIRLPOOL WED4950HW0 "Called Whirlpool Tech line and spoke JOEL SR#7728280750155-160 vent off, vent on temperatures reached 220-230 degrees
DRYER FRIGIDAIRE FAQE7001LW0 "Arrived for dead dryer. Checked outlet no power to outlet. Checked breaker, breaker tripped, reset breaker. Power supply was good. Checked dryer dryer operated good."
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site for a washer that had a display control board that was flashing on and off at random. Upon further inspection I found that the main control as well as the panel display control we’re not communicating well with one another at all and at times they would have to hit the machine to get it to turn on. I replace the main control as well as the panel control and I retest of the unit and checked diagnostics still no error codes but the machine is not randomly turning off on and off on its own anymore everything is functioning as designed. Call complete
DISHWASHER WHIRLPOOL KDTE334GPS Arrived on it for not drying. Ran diagnostics and found dispenser not releasing wet agent. Replaced dispenser. Tested the unit and function properly. No leaks detected.
DISHWASHER KITCHENAID KUDE70FVSS2 Arrived site for a dishwasher that is not working after the outlet was replaced. Ms stated the unit wouldn’t fill with water. I found a tea spoon under the float switch. I removed the spoon and tested the in a cycle. The unit is working as designed. Call complete.
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and tested operation. Found drain pump humms but will not drain. Accessed pump and found motor locked. Unit will need new drain pump to repair. ; saved tckt
REFRIGERATOR WHIRLPOOL ED25RFXFW01 "Arrived on site for refrigerator that was shutting off and not cooling properly. On further inspection I found that on arrival the fridge was cooling fine but after what the customer described it happened I started checking through some of the hardware and found that the compressor was pulling 2.3-3 Amps when it should only be pulling between .8-1 Amp. Compressor is severely overheating and then shutting down and restarting on its own at this point. Parts needed: W10309994 (compressor kit), WPW10143759 (uv dryer), W10913906 (access valve)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator having a noises compressor. Inspected unit and work area. Found noise is from cabinet vibration and air flow, due to unit being empty. Leveled unit and made minor adjustment to evaporator cover. Pulled unit and gained access to compressor and condenser. Adjusted copper tubing. Tested operation. All tested good, no water leaks detected."
DISHWASHER GE GDP665SYN0FS Arrived on site for dishwasher still not drying. Tested and inspected unit and found failed harness with TCO. Ordering needed part as well as other parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X25322 (HARNESS WITH TCO) and 1 WD21X25474 (DOOR HARNESS ) and 1 WD24X25325 (VENT FAN)
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts to resolve compressor not coming on. Installed new control and UI. Retested unit and compressor still not coming on. Contacted CS to advise of situation. Ordering compressor and sealed system parts. Office to reschedule. ; ordrng 1 RESEARCH (COMPRESSOR PARTS RESEARCH ) and 1 W10654592 (ANT COMPRESSOR) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect freezer compartment not keep ice cream cold.Confirmed the complaint and found a massive ice buildup on the back wall in the freezer compartment.Used my steamer to defrost the cover and found the evaporator fan was working, but fighting a massive buildup of ice.I defrosted it , reassembled and unit began operating as designed.Set temperature back to recommended 37 degrees.All water lines were dry at the time of service.Customer satisfied the loud noises were gone..Job complete"
WASHER MAYTAG MVWB765FW3 Arrived on site for washer issues. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Arrived on site for customer complaint of unit not cooling, found defrost issue, I replaced control and thermistor, tested heater in diagnostic mode, heater tested good."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site ,replaced gearcase,cam,actuator ,motor and belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR FRIGIDAIRE ED5PHAXST02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found freezer and refrigerator cooling. Tested temperature in freezer and found it getting down to 12°F. Checked evaporator and found a fairly decent price pattern. Customer advised that they were hearing kind of a scraping sound when in use and that it would get louder or softer. He also did advise that the middle Molean between the two gaskets was getting extremely hot. I called Techline and spoke to TJ SR# 7728274930. He had me check the condenser for lint buildup. Found condenser full of lint and barely any airflow coming through. He advised that the issue was probably with the condenser being overly built up with Lance and the condenser fan not running properly. Showed customer the sound coming from the condenser fan because it was making a rattling sound. Customer advised that that was the sound he was hearing but it was amplified. TJ informed me that with the
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for fridge water dispenser leaking. I inspected the unit and work area. I found the unit disconnected. I reconnected the unit. I found the water valve was stuck open. I gained access to and replaced the failed water valve. I tested the unit and found no more leaks. Unit is operating as designed. No water leaks detected. Job complete.
REFRIGERATOR MAYTAG MFI2569YEM2 Arrived onsite for unit not dispensing water or ice. Tested unit. Found that paddle was broken. Replaced paddle. Then control board on ui panel went out. Got authorization to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR JENN-AIR JFI2089WES8 "Arrived on site for no cool. Unit powering on and off,compressor would power on then shut off no response from ui. Diagnosed a defective main control,installed a new main control powered unit on,compressor and fans powered on.
DISHWASHER FRIGIDAIRE FGID2466QF7A "Arrived on site for dishwasher not draining. Inspected unit and work area. Tested dishwasher and found drain pump not activating. Traced to bad connection at drain pump. Corrected connector at drain pump and tested unit. All tested good, no water leak detected."
RANGE GE JGB860SEJ2SS Arrived on site to replace ignitor for oven. Replaced upper oven bake igniter and tested unit. Found all is functioning properly at this time
DRYER WHIRLPOOL WED9500TW2 "Arrived on site to inspect dryer leaking water. Upon further inspection, customer advised that the dryer was leaking water inside and the floor was flooded. I found the washer and dryer pulled out and the water turned off at the wall. I turned the water on and found the steam valve leaking inside the dryer. Turned the water off and disconnected the hose from the dryer. Disconnected the cold water hose to the washer from the splitter and connected it to the water valve at the wall. Tested the washer to make sure of no leaks and it tested good. Reattached the dryer vent hose at the ack and tested the dryer. Unit is operating as designed. No lint/water leaks observed at the end of service, job completed."
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for burning smell and found heater to be operating as designed but smell coming from residue on heater from normal use. Advised customer on maintenance to reduce the burning smell. All checks good. Unit is operating as designed. No error codes in diagnostics. All checks good.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and found unit operating as designed in diagnostics. Also dispensing some ice. Advised customer that we would return to replace icemaker in event of continued failure.
DRYER WHIRLPOOL WGD9200SQ1 Arrived on site and inspected dryer and found it will not start and shows error code F01. Disassembled dryer and replaced control board and it will now start and is heating properly. Job complete
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for range bake and broil not working. I inspected the unit and work area. I found the igniters not receiving voltage when called for. I spoke to the Customer when the bake and broil stopped working, the said it happened durning that thunder storm we had last. I am replacing both the main control and spark module to complete the repair. I replaced both controls and tested the unit, the unit is working as designed. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS5 Arrived on site for microwave making noise. Tested and inspected unit and found damaged damper from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DRYER LG DLEX3570W Arrived onsite for the dryer with longer than normal dry times. During testing found that the vent tube in the wall is clogged causing the issue. There is no good air flow. Heater is working good. Advised customer to clean the vent hose to resolve the issue. Complete
DISHWASHER JENN-AIR JDTSS245GX0 Arrived onsite for the dishwasher missing upper sprayer. Replaced feed tube assembly and dishwasher tested fine and no leaks detected complete
DISHWASHER MAYTAG KDPM604KPS "Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher was completely unhooked and there is no water to test unit, tried to find water hookup and was unable to get correct pieces to test. Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher leaking water upon further inspection I found that the main door gasket still appear to be sealing it was half white half dry like it should be the water valve the sump assembly as well as all of the components like the drain pump underneath the dishwasher we’re all bone dry and no leaks observed from any of those hardware components underneath. I disassemble the inside of the door and look for any leaking on the inside around the dispenser and around the vent but could not find anything. After digging around I found that the inner door itself was leaking from the very bottom inside the door because the seal at the bottom of the door was not sealing properly and was warped in the middle allowing a gap to form for water to pass through.; ordrng 1 W10860142 (door-inner) and 1 WP8269259 (gasket)
REFRIGERATOR GE GSS23GGKNCWW "Arrived on site for not cooling . Found both section ,no frost on evap . Compressor not running but very hot to touch .will need compressor,weigh 2 hrs ,evap service port ,UI drer . No water leaks detected . Call to set return ; ordrng 1 COMPRESSOR and 1 EVAPORATOR and 1 PARTSRESEARCH and 1 SERVICEPORT and 1 UVDRIER and 1 WEIGHT2HRS"
OVEN GE CES750P4M1W2 "Arrived on site for customer complaint of oven not heating and light staying on. Found door open during cooking error when both doors were closed, I inspected control and wire harness coming from door switches, I could not see anything loose or pinched, ordering control and door switches. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 WB24X27550 (plunger switch)s and 1 WB27X31709 (CONTROL)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for DW leaving soap in the tub. Upon inspection and putting unit into diagnostics the sump is not functioning. Will need a new sump and motor. The sump did not make it onto my parts pick. Will need to return with part for repair. Office to RS
DISHWASHER KITCHENAID KDFE104DSS3 Arrived to install previously ordered part.Removed and replaced the pump and motor.Tested the unit and tested as designed.All water lines were dry at the time of service.Job complete
MICROWAVE WHIRLPOOL WMH31017HB2
DRYER WHIRLPOOL WED6620HC0 "Arrived on site to inspect dryer for not drying in cycle, upon inspection found all thermistors checked good (exhaust 10k ohms at 90, inlet 50kohms) checked for sensor bar resistances and got a bad reading, ordering sensor bars. ; ordrng 2 WP3387223 (SENSOR BARS)s"
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and tested operation. Found ice slabs hanging on build up on evaporator. Ran cleaner in unit. Tested operation and found unit working properly. Job complete
RANGE ELECTROLUX EW30EW65GSA "Arrived on site to test unit not working. Tested unit, the top oven control shuts off while the bottom unit gives a F43 error code. Need to order control 316519205, appliance manager 316443950, Cooling fan 318575604 and panel 318280430. ; ordrng 1 2HRJOB (2 HR JOB) and 1 316443950 (APPLIANCE MANAGER) and 1 316519205 (CONTROL ) and 1 318280430 (PANEL ) and 1 318575604 (COOLING FAN)"
WASHER AMANA NTW4516FW1 "Arrived on site for washing machine that is overfilling and to install previously diagnosed parts. Inspected unit and work area. Found unit in an outside shed on a GFCI breaker with a dryer plugged into the same outlet. Tested voltage at the wall and found proper voltage. Please do an in-service diagnostics and found no stored error codes. I called Techline and spoke to Leon SR# 7728264545. He advised to just go ahead and replace the control for the service but that if there were any further issues with the unit past this repair, the customer would need to get the unit on a non-GFCI designated breaker prior to any further repair. Replaced control and tested unit. Unit seemed to fill a little higher than normal but stopped and did not overfill. Unit is working as designed. Call complete."
OVEN UNKNOWN RGT486GDL
WASHER ELECTROLUX EFLS517STT Sr#83735303 arrived onsite and replaced control and knob assembly and UI board assembly. Unit symptom unchanged. Called techline and spoke with Tammy. Thoroughly checked connector position and verified proper voltage to UI knob connector. But still no function. Ordering harness and reordering knob. Office to autho and reschedule. ; ordrng 1 5304505017 (knob assembly) and 1 5304505178 (harness)
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clothes getting stuck and dispenser not working properly. Tested and inspected unit and found failed dispenser drawer. Ordering needed part to be shipped to customer. And inspected customer on user care guide on using garment bag. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10919352 (drawer)
DRYER MAYTAG MEDC465HW0 "Arrived onsite for unit having condensation inside unit. looked at unit. Saw condensation inside. Checked vent hose, did not see any kind of blockage. Told customer possibly something is blocking in the wall side of the unit. Tested unit unhooked from the vent hose. Condensation inside unit was dried up within minutes of the test. Replaced cutoff thermal just in case. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for ice clumping in ice bin. Ice maker is over filling causing water to drip down into bin causing clumping. Also door switch for left door damaged. No leaks detected. ; ordrng 1 W11115534 (icemaker) and 1 W11221357 (SWITCH)
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site for no cool. Removed evaporator cover,found partial frost pattern on evaporator,heat exchanger heavily corroded diagnosed leak at heat exchanger. Sealed system will need to be rebuilt due to leak
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose refrigerator that stopped dispensing ice after motor replacement. Checked motor and found connector felt good but loose. Retested pins in connector for motor and retested. Unit is dispensing again with no issues. Advised customer that if issue happens again we need to replace the door due to the harness for the auger motor being inside the door. Call complete.
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose is longer than 6 ft. It’s actually around 8 Ft. causing the intermittently draining issue. Advised customer to shorten the drain hose to 6 ft and to have a high Loop. That this will correct the draining issue. Dishwasher tested good and all functions are working properly. Complete
REFRIGERATOR KITCHENAID KBFA20ERSS "Arrived on site for cooling complaint. Removed compressor cover found burned starter to the compressor,replaced starter,powered unit on compressor not fully powering on diagnosed defective compressor also. Installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit making ticking noise. Tested unit . Found ticking noise coming from underneath the unit. Replaced splotch and actuator, also replaced wash plate. Ticking noise did go away. But agitator got really noisy and the basket was spinning out of balance in test mode. Ordered part. Need authorization. Office to reschedule ; ordrng 1 W10752719 (basket)"
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found motor not running. Verified proper voltage to motor and found to be good. Ohmed winding and found start and run winding open. When attempting to install new motor found the blower wheel is seized to the motor and will have to be cut off. Unit will need new motor and wheel to repair. ; ordrng 1 WP694089 (wheel)
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer leaking. Tested system. No leaks found. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL ED25CQXFB02 Arrived onsite for the refrigerator leaking at the ice maker. During testing found that the water valve was not activating could not determine were the leak is coming from. Will need to order parts and office to schedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (ICE MAKER ASSEMBLY ) and 1 W10823511 (tube-water) and 1 W10853654 (valve-inlt) and 1 WP2196157 (fitting) and 1 WP627018 (nut)
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site for washer not powering on. Tested voltage at outlet and found correct voltage and polarity. Performed diagnostics mode and checked fault codes. Found error F2-E1 stuck key and F6-E2 miscommunication between control and UI. Performed encoder test and found all keys passed. Found unit would not go in to component test mode. Checked continuity on wire harness between you are in control. Found failed control.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previous diagnosed parts. Removed failed UI, gasket and hinges. Installed new gasket on top oven, installed door hinges on bottom and replaced UI. Powered unit on and tested operation. All tested good."
WASHER MAYTAG MVWB865GC0 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive assembly. Unit is working as designed. No leaks detected at time of service. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site to diagnose one dishwasher not filling. Performed diagnostic and found errors F7E1 for no heat. Ran u it and could hear fill valve filling, but wash motor never engaged.
DRYER WHIRLPOOL WED9400SW2 Arrived on site and tested operation. Unit tests good. Customer stated vent hose was clogged and they cleaned out but wanted unit cleaned out and verify that lint had not built up in unit as well. Removed access panel and found very little lint. Removed internal ducting and vacuumed lint. Unit clean and operating properly. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed evaporator fan assembly. Cleared evaporator drain line and checked condenser drain line. Added silicone around evaporator drain pan. Tested all operations. All tested good, no water leaks detected."
TRASH COMPACTOR WHIRLPOOL KUCS03FTSS1 Arrived on site to diagnose compactor customer said was making noise.
RANGE WHIRLPOOL WFG525S0HV1 Arrived to inspect LF burner issues.Confirmed the complaint and removed and replaced the burner head.Reassembled and unit tested as designed.Customer satisfied.Job complete
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose a range with a broken oven door gasket. Found gasket torn in lower right corner. Replaced oven door gasket and found all is now working properly.
RANGE GE JGS760SEL4SS "Arrived on site and inspected range and found saved error code F350, removed cooling fan and did not find any connector issues. Will need to bring back cooling fan and control/overlay. Uploaded pictures of instructions to quick pic for return trip. Left 4 mounting screws for cooling fan taped to rear of range.; ordrng 1 WB26X29060 (COOLING FAN) and 1 WB27X29504 (OVERLAY AND CONTROL)"
OVEN KITCHENAID KEBS179BSS00 "Arrived on site to replace broken oven glass. Replaced glass, tested unit and unit operates correctly.. Job complete."
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit having a sewage smell after use. Put unit in test mode. Unit test good. Called Techline. Suggested to use the AFFRESH tablets once a month or every 30 loads to help keep smell out. Other possible smell could be coming from the standing drain pipe. Got SR#7728268772. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install LED lightbulb in freezer I was able to install the light with no issues and tested all the lights afterword everything is functioning as designed and there are no other visitors. Call complete
WASHER MAYTAG mvwc565fw0 Arrived onsite for washer leaking. Upon arrival the resident stated that is a oily substance that is leaking not water. I lifted the unit and found gearcase oil all over the drive assembly and drive belt. Will need a new gear case and drive assembly. Ordering (W11026785) motor (WPW10006384) belt (W10913953) actuator (W10721967) splutch. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for no fill dishwasher . Found stuff stuck under float switch . Ran diagnostics ,float error code . Unit completed diagnostics wash ,ran twice . No water leaks detected at time of service . Job complete ."
WASHER WHIRLPOOL WTW5000DW3 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer is aware of the GFCI issues and will have them corrected if issue continues.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed damper and controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and inspected oven and found customer is experiencing intermittent usage, not preheating requested, time jumping, spoke with tech line and they recommended connecting oven to Wi-Fi so that software can be updated. If this does not correct the issue they will need to be contacted again for further recommendations SR7728263594"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for freezing in fresh food. Removed auger motor housing,tested damper,damper door sealing correctly,adjusted gasket between liner and damper control,replaced thermistor in light housing with thermistor #12002355."
WASHER KENMORE 110.2002201 Arrived to inspect washer banging during wash and spin.Confirmed the complaint and removed and replaced all suspension rods.Found the tub ring was damaged due to the defective suspension rods.Ordering tub ring and authorization.All water lines were dry at the time of service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10215107 (TUB RING)
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and ice maker turned and began to fill with water within 5 minutes of turning freezer back on. Unit is working as designed.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for light not working . Found bulb had broken in socket . Replaced socket and found light not turning off . Will need control board . Call to set return visit .; ordrng 1 W10892389 (cntrl-elec)
REFRIGERATOR GE GNE27JMMAFES "Arrived on site for customer complaint of water leaking out of dispenser on its own, ordering control, valve, filter housing, and switch for dispenser to ensure repair is done on next visit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WR14X30264 (FILTER HOUSING) and 1 WR17X25225 (dispenser internal a) and 1 WR55X26867 (switch actuator) and 1 WR55X30598 (CONTROL) and 1 WR57X26569 (valve isolation asm)"
REFRIGERATOR KITCHENAID KRFF305ESS02 "Arrived on site to inspect refrigerator freezer frost build up. Upon further inspection, I tested temps in the FC=10 degrees & RC=42 degrees. I found frost built up on the FC door slides and a small amount on the evap cover as if there was an air leak. I removed and replaced the slides and inspected the evaporator ad found it in defrost mode. Watched it begin to cool and a good frost pattern began to develop. I leveled the unit. No water leaks observed during service, job completed."
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, cam, belt and motor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found only an out of balance error code saved in control. Tested all parts and components and found no mechanical failures at this time. Advised on proper loading techniques to prevent out of balance loads.
RANGE WHIRLPOOL WFG775H0HZ0 Arrived on site to diagnose a range with a burner that is having trouble lighting. Found air register for air conditioner blowing directly at range causing air movement across center burner preventing proper ignition. Advised homeowner on findings. No further repairs are needed and job is complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the pads and the unit is now working as designed. Job complete.
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found drain line too far in stand pipe causing siphon as well as excessive sudsing in machine due to siphoning water. Also noted control not registering water level errors. This has damaged new suspension. Suspension, main control, and rotor will need to be replaced to complete repairs.Contacted Techline and spoke with Rich.File#7728264062; ordrng 1 W11033601 (suspension) and 1 W11170706 (CONTROL )"
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for water dispensing when calling for ice. Was able recreate symptoms will need UI to complete repairs. ; ordrng 1 W10822640 (cntrl-elec)
WASHER GE WBVH5200J3WW "Arrived on site for customer complaint of burning smell, and loud noise, found rear bearings failing,
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for customer complaint of no to low ice production, found ice bin was full at time of service, but I found the freezer door switch stuck in closed position, I removed frost build up around door switch, unit tested good."
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and tested operation. Found not all lights on console working and buttons not responding. Found console to have failed and installed new. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found ice bin popping forward as it tried to dispense. Found right ice bin rail leaning downwards. Adjusted rail and tested unit. Unit began to dispense ice without a problem. Unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 "Arrived on site for freezer door grinding. I inspected the unit and work area. I found the freezer door up against the top hinge, when the door opens the cam pushes the door up into the metal bracket causing it to scrap. I removed the top hinge and reinstalled, I loosened the bottom hinge and tried to adjust the height on it. Neither worked. I tried to level the unit and it still didn’t stop it from grinding. I am order the freezer door 807460004 to fix the issue. The freezer door is an expart, the office will reschedule hen we have a in eta on the part. No water leaks detected.; ordrng 1 807460004 (dsp door)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaint wet dishes. Ran diagnostics and confirmed heater working. We also found customer not using rinse aide and instructed customer on proper cycles, tested water for proper temperature, called tech line for findings 7728262578. No leaks detected at time of service."
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, hub, cam, belt and actuator. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10528947 (drive hub kit) and 1 WPW10006384 (drive belt)"
DRYER MAYTAG MHW6000XW2 Arrived on site to diagnose a washing machine that is leaking during clean cycle only. Tested unit and found excess suds during diagnostics. Advised homeowner on findings and that it may have soap buildup causing it to leak suds through air vents during clean cycle. Advise homeowner on best soaps and timing to clean washer. No leaks were found at time of service.
OVEN JENN-AIR JJW2430DS01 Arrived onsite for oven with F2E1 error. Tested system. Found control and console faulty. Ordering control W11179310 and console W11236887. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236887 (console)
REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.
OVEN WHIRLPOOL CWE5800ACB Arrived onsite for oven boiler exploded. Tested system. Boiler is faulty. ; ordrng 1 7406P090-60 (elmnt-brol)
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site to diagnose a refrigerator with water leaking from air vents in RC. Tested unit and found defrost heater not in position causing drain to freeze over. Repositioned heater and found all is not working properly. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect ice maker issues on a newly purchased unit.Confirmed the unit would only dispense crushed ice.Disassembled and found the black with yellow wire from left wall was not in the unit harness.Noticed the pin connector was stuck to the end of the connector causing the issue.Removed and replaced the solenoid and reassembled.Unit still didn’t work.Called Whirlpool Tech line and spoke JOEL @ Whirlpool Tech line SR# 7728263350.He walked me through attempting to free the stuck pin inside the connector and pin wouldn’t come out.I photographed the issue in SD pics.
WASHER WHIRLPOOL WET4027HW Arrived onsite for unit not function properly in certain selections for washing. Tested unit. Got multiple error codes. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and tested operation. Found no ice production. Tested ice dispenser and found water did not dispense from dispenser. Found ice maker has failed and was over filling with water causing water leak. Unit will need new ice maker to repair. ; ordrng 1 W10873791 (icemaker)
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for a defective main control,installed a new main control,powered unit on,compressor and fans powered on,ui working as designed.
WASHER LG WM3770HVA Arrived onsite for previous diagnosed issue. Leveled washer feet. Tested system. Found unit not leveling clothes out correctly. Ordering pcb main EBR79950226 and springs 4970FR2084Z. Requesting 2 man ; ordrng 2 4970FR2084Z (SPRINGS)s and 1 AUTHO (AUTHO) and 1 EBR79950226 (PCB MAIN)
WASHER MAYTAG MHW6630HW "Arrived on site for washer leaking water out of dispenser. Inspected unit and work area. Performed diagnostics mode and tested water valve. Found water leaking from dispenser housing. Removed failed dispenser and installed new. Performed diagnostics and activated test operation. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I found the FC evap covered in ice. I put the unit through test 38 and found the defrost heater coming on. I tested the rc and fc evaporator fans, and found the fc fan not coming on. I am ordering the UI W10848301 and FC evap harness W11032800 and CNOTE authorization to complete the repair. The unit will need to be defrosted 48 hours before service. The office will schedule once we have authorization. No water leaks detected.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap)"
MICROWAVE WHIRLPOOL WMH1164XVS2 "Arrived on site for customer complaint of microwave not heating, found magnetron not activating,
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for a faulty compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
DRYER MAYTAG MEDC215EW1 Arrived onsite for unit not turning on to heat. Tested unit. Found that fuse was burned out. Replaced fuse. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of ice maker leaking, found leak coming from ice maker section, leak ran onto drawer UI causing short in electrical system. Will need adapter for ice maker section, UI control, drawer UI control, drawer door, main control, and wire harness. I was not able to access diagnostic mode due to electrical failure. Also ordering door switch for fresh food section. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10512203 (harns-wire) and 1 W10733263 (dor-fip ss) and 1 W10749701 (adapter) and 1 W10769076 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10847853 (SWITCH) and 1 W11106553 (UI CONTROL )"
DRYER AMANA NED4655EW1 Arrived onsite for the dryer making a noise. Replaced drum and dryer tested good complete
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had ice forming on left side. Found bad bearings on the slide. Replaced slides on both sides. Did not detect any leaks.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Customer had already removed the filter and I tested the water dispenser. Water flowed freely and was working as designed. Customer advised that as soon as they put the filter in that it was just barely dribbling out. Advised that this issue was with the filter. Customer did to have another filter on and and said Whirlpool was sending them a new one via mail. Went over user care guide and unit is working as designed. Call complete.
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer having moisture at the end of they cycle. I inspected the unit and work area. I found the dryer vent clear of any debris. I checked the voltage and I am showing 240 across L1 and L2. I ran the unit through a timed dry and found it only getting up to 130 degrees, I noticed the energy save feature is activated, I turned it off and the temperature got to 210 degrees. I spoke with customer about the energy saving feature with the customer. If they are going to use the energy feature the dryer needs to run for a far longer time than without. Job complete."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator temperature set at 35° and customer thermostat showing 41°. Performed diagnostics mode, tested damper control, FC and RC thermistor and found both reading temperature. RC stated at 40°. Temperature falls with range considering doors opened and thermistor is right by refrigerator light. Called Whirlpool tech support and spoke with Joel. He stated customer thermostat will only read air temperature and not product temperature. Removed RC thermistor and preformed ice water test. Found thermistor reading correctly. Joel suggested to calibrate RC thermistor - 3°. Calibrated RC thermistor engineer suggestion. Informed customer of service performed."
VENTHOOD WHIRLPOOL KVUB606DSS3 Arrived to inspect blower on vent hood not working.Confirmed the complaint and found the blower motor was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.
WASHER WHIRLPOOL WFW5090GW "Arrived on site to install bellow to resolve leaking washer. Installed bellow and retested. Unit is no longer leaking, but a full size load test will be needed. If unit leaks at aT all after this, front panel, door, And hinge need to be replaced. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator freezer door handle loose. Inspected unit work area. Removed Allen screw and inspected handle mount screw. Tightened door handle. Checked all other handles. Contacted claims department to see if covered under Lowe’s extended warranty and it was approved (SC). All other operations tested good, no water leaks detected."
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit not powering on. Tested unit and found burners would turn on but no power to the control panel. Tested voltage on terminal block and found that the wires were not polarized correctly, the neutral wire was receiving 120v. Advised customer to call an electrician to fix the incoming voltage issues."
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop and all burners are working. Tested the upper oven and it failed due to a faulty ignitor. Tested the lower oven and it operated as designed. I removed and replaced the ignitor and retested ad the unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR KITCHENAID KRFF300EWH01 "Arrived on site for customer complaint of booking ice maker, I replaced ice maker, unit tested good."
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop for not igniting, upon inspection found the left igniter bent away from hole, need to order back three igniters, scheduled . ; ordrng 2 W11238756 (IGNITER )s and 1 W11238758 (IGNITER )"
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect cooktop for burner issues, upon inspection found the flames are a nice blue but the gas released seems unnecessary, will either need regulator or conversion kit, ordering both. Office to reschedule ; ordrng 1 LPCONVERSION (LP CONVERSION ) and 1 W11087445 (REGULATOR )"
OVEN JENN-AIR JJW2830IL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the upper ad lower fan blower failures, I removed and replaced both blowers and is operating as designed. Job completed."
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon install of solenoids the gas tubing attached to solenoids the tubing cracked and will need to be ordered. Office to reschedule.; ordrng 1 00676036 (TUBE ) and 1 00676037 (TUBE)"
WASHER WHIRLPOOL LSR5233AW0 Arrived on site for a washer that would not drain and spin the clothes out all the way. Upon further inspection I found that the basket drive as well as the gear case transmission we’re both starting to go bad and not rotating the tub as they should.
DRYER WHIRLPOOL WFP2715HC0 Arrived on sit to install previous diagnosed parts. I gained access to the slides and replaced new. I tested the drawer and it operates as designed. Job complete.
DISHWASHER WHIRLPOOL GU2700XTSB1 "Arrived on site to install new sump assembly. After removing sump found the tub has a hole in it as well due to failed heating element that has burned a small hole in the tub. Unit will need new sump assembly, tub and heater to repair. Office to get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10413849 (tub-dishwr) and 1 W10518394 (heater)"
DRYER LG DLEX8000V "Arrived on site for customer complaint of noise issue, found idler pulley and one roller wheel causing noise, I replaced idler pulley and roller wheel, unit tested good,
REFRIGERATOR WHIRLPOOL GI6SARXXF00 "Arrived on site and inspected refrigerator and found some frost along the bottom of the freezer door. No other frost buildup is visible anywhere else in the freezer. Removed it and added silicone along the perimeter to remove any air gaps between liner and exterior cabinet.