We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for dishwasher not cleaning. Entered diagnostics. Found f4e3. Confirmed wash motor is not turning. Replaced motor assembly. Verified operation. No leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 03/28/2024
"Arrived on site for a refrigerator that is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does dispense both crushed and cubed ice, but that when she is dispensing cube dice, she still gets ice shavings in her cup. I tested both crushed and cubed ice dispensing, and found the unit working and operating as designed. I checked the ice bin and found the top layer of ice was perfect but she was having some ice clumping toward the bottom of her ice container. I asked the customer if they use a lot of ice and she advised that she does on certain days but doesnt for the rest of the week. I explain to the customer that if she is not using ice consistently, she will have ice that will clump due to her, going in and out of the freezer and causing the ice to sweat and refreeze. I advise this will cause clumping of her ice and that if shes not using, a whole bucket of ice a week, she may end up having this issue from time to time. I did advise us as normal operation and the unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site for water leaking. Tested icemaker during fill found water leaking between fill tube and extension,added sealer around extension and fill tube,ran fill test passed no leaks"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Georgetown, TX 78633
David Z
Job Details: 03/28/2024
"Arrived on site to diagnose dishwasher not running. Checked errors and foubd F9E2, F8E4, F8E1. Found float switch tripped due to suds in tray. Found excessive suds in the tub, customer likely had contaminated unit with dawn. They are also now on a water softener. Advised to change to liquid to reduce soap amounts, since the pods they used looked large and may be oversudsing. Checked for leaks and found none present. Cleared out bubbles. Unit now working properly. Repair completed."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Round Rock, TX 78665
Wesley
Job Details: 03/28/2024
Arrived onsite and found unit operating with failed draining function f901. Was able to clear the drain trap to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite and tested function for off balance complaints and found everything is in good working order. Advised on loading to correct. All checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Uhland, TX 78640
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for noise during spin. Tested unit found that unit will need a gearcase replacement and actuator, belt, and splutch as precautionary. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78750
Paul
Job Details: 03/28/2024
"Arrived onsite for a refrigerator not cooling at all and nothing will turn on. I inspected the deli control and found the power harness corroded up and the pin on the control for the black wire broken off in the molex connector. I disconnected the harness and still had nothing turning on. I accessed the power supply and the main control and didnt have voltage to either one. I used my voltage pin to test the power cord and when I touched the cord the refrigerator powered up. I found the plug partially pulled out of the outlet and it would not push in the outlet correctly. I explained to the customer that the outlet will need to be replaced along with the deli control and the deli door. Ordering W10815669 door, parts authorization, and marking the deli control as UORV. Office to RS.; ordrng 1 W10815669 (Door) and 1 Partsauthorization (Parts authorization)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 03/28/2024
"Arrived on site to replace faulty basket in suspension. Upon arrival started disassembly and found many more issues with the unit. The wash plate is seized to the gear case shaft, the belt has been shredded on the cam and belt guard and the cabinet itself is damaged underneath not allowing the cabinet to sit flush. Will need to order Wash plate, gearcase, hub, belt and cabinet with feet. Requesting 2 hr. Office to reschedule ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Feet) and 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11611297 (Belt) and 1 W11409708 (Guard) and 1 W11454372 (Gearcase) and 1 2hr (2 hr)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2024
"Arrived onsite for MW light not working. On inspection found error F6E8. Was installing bulb when the bulb broke, ordering new bulb and ui for unit. ; ordrng 1 W11600634 (Ui) and 1 W10886919 (Bulb)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the cam and the actuator. I tested the washer and it completed the service cycle working as designed. I also corrected the cold water line at the valve. I found it dripping very slowly because it was cross threaded when the hoses were installed. There were no other water leaks present at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Austin, TX 78731
Scott
Job Details: 03/28/2024
Arrived on site replaced sensor and control . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, TX 76502
Sterling
Job Details: 03/28/2024
On arrival verified complaint of unit missing a part. Found red retainer for third rack is busted. Ordering 1x W11573754. Rescheduled for 4/4; schdld next appmnt for 4/4 THU !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for vibration noise. Upon arrival test unit and found unit is too close, tightly fit to right side of cabinet and makes the noise. The noise goes away if microwave outer wrap is slightly gapped manually. Spoke with the build and will have unit mounted/ installed correctly. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for oven door glass broken. On inspection the front glass was shattered and the inner cover was bent by the hinges and missing porcelain. Installed new front glass and the inner cover. The door is operating as designed from the factory.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site. Found sediment in system flushed system,removed icemaker cleared and cleaned icemaker ran harvest test passed ran fill test passed clean water entering icemaker and dispensing. Informed customer whirlpool doesnt cover water filters"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
"Arrived on site to test unit for dispenser broken. Found dispenser door is damaged. Replaced damaged dispenser, unit now working as designed. Found no pinched or clamped lines. No leaks detected at this time. Job complete."
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Buda, TX 78610
Leonardo
Job Details: 03/28/2024
Arrived on site to replace console. Replaced console test unit and unit still giving error code. Called Techline and ran test with Techline and found and control board. Ordering new board rescheduled for Friday 4/5 SR#7738776653; ordrng 1 W11620692 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78744
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not spinning water out of clothes, as well as moving around a lot. Upon closer inspection found sections of tub with holes not punched through and more areas where hole wasnt punched entirely through. Ran diagnostic cycle to confirm all components were activating as designed, unit drained agitated and spun as designed. Before diagnostic cycle leveled and raised legs however in diagnostic cycle it still shook excessively. Will need to order new tub W11513243 and return. Also found belt slipping on splutch assembly. Office to reschedule. ; ordrng 1 W11513243 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for dented top. Upon arrival, inspected unit and found lid hinge bearings have failed. Need to replace top of unit and hinge bearings Ordering bearings and returning with top; ordrng 2 WP21258 (Bearing)s"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Braunfels, TX 78130
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for short cycling. Customer stated unit would not be able to be put in cycle and an F2E1 error code would pop up. Other times it would stop mid cycle. Due to error code and intermittent behavior, replaced UI. Tested unit, unit is running as designed. Advised to customer to connect unit to wifi in order to get updates through the app. Also advised to monitor and if issue persists to contact office. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Bastrop, TX 78602
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for oven n out getting to temp. Found average temps to low. Will order both sensor and boards. ; ordrng 1 Wp7430p044-60 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model wtw8127lc1
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for washer with broken agitator. Found washplate broke so it doesnt hold agitator, diagnostics shows f0e3, f7e9, f0e7, f0e5. Passes bounce test. Reset and found all components working. Replaced washplate and agitator. Call complete. Advised customer no to overfill washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Miguel
Job Details: 03/28/2024
"Arrived onsite for defective display. Found display is no legible with the digits showing, replaced console. Ran diagnostics. No errors. All components passed test. No leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Jffcc72ehl03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for refrigerator RC frosting. Customer said he set the defrost to ever 8 hours and it has help with the frosting. I found that the gasket on the right door is torn but not seeing in air gaps. Going to order new gasket and I ordered an another IM for the customer. Im returning a few parts just in case the 8 hour defrost doesnt fix the issue. No water detected during service. ; ordrng 1 W10917313 (Gasket) and 1 W11557002 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for leaking. Found element bushing are worn causing leak. Recommend element and sump replacement as leak is directly above and onto wash motor. Scheduled for 04/05. ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite for oven not heating and found product outlet miswired all voltage present but wired to wrong prongs. Not neutral. Advised management of findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for microwave creating moisture or condensation. Customer also says internal microwave wall get very cold if home is cold. Confirmed this condensation occurs. Seems like door is not sealing, ordering door. Advised office will call to,schedule. ; ordrng 1 W11173813 (Door)"
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect range oven not heating and cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the front left burner is not igniting properly and causing a large flame when it does ignite. I adjusted the burner head and retested several times and it continues to fail. I removed and replaced the burner head and retested and same results. I adjusted the burner head and retested and it is operating properly. I tested the oven Bake and found the ignitor is not igniting the burner properly. I gained access to the burner and ignitor and retested and found the ignitor has warped slightly and the arc is not making good contact. I am ordering the Bake ignitor and scheduled return service for 04/04/24. No gas leaks detected during service.; ordrng 1 WPW10324262 (Bake ignitor) and 2 W11233072 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78703
Scott
Job Details: 03/28/2024
"Arrived on site for agitator broken off ran diagnostics,no error codes . Tightened Down spanner nut . Replaced agitator. Ran calibration and diagnostic wash test . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2024
"Arrived on site to inspect refrigerator fresh foods door (RC) damage. Upon further inspection, I found a small dent in the upper middle area of the right RC door (photo). The contractor/builder provided a door and nameplate and I removed and replaced the right RC door and tested operations. Unit is operating as designed and the door is sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect microwave door damage. Upon further inspection, I found a piece of tape indicating where the damage on the microwave door was located. It was a very small dent (photo). I removed and replaced the door and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect dryer damage. Upon further inspection, I found the front panel badly dented just below the vent area (photo). Also found the unit is in a closet, just behind the front door (photo), stacked on top of the washer (photo). I found some small dings in the door panels on the right side of the unit and on the closet door (photos). Also found a dent in the door on the back side where the closet handle has previously hit (photos). All apartment damages done before arrival. I placed my towel on the closet door handle to prevent it from doing further damage to the front door (photo). I slid the unit out just far enough to where I could reach the top panel screws and removed the top panel. I removed the front panel of the dryer and replaced the front panel transferring the door and strike to the new panel, along with the model/serial placard. Placed the unit back into the closet and tested operations. Both units are operating as designed. No water leaks; no, lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kyle, TX 78640
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not tumbling but has power. Upon arrival custstated that the unit would stop tumbling during cycle and continue to heat and count the timer down. Found motor getting proper voltage, and no signs of belt slipping on idler. Will need to order motor and return. W11549461 rescheduled for 4/3/24; ordrng 1 W11549461 (Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Waco, TX 76710
Jonathan M
Job Details: 03/28/2024
Arrived on site for a dishwasher. That is good news on the beeping at the customer when they were trying to use it. Inspected unit and work area. The customer advised of the unit does not even fill with water and just makes an alarm sound. I ran the unit through diagnostics and found an F8 E4 (float switch open) errr code. I gained access to the float switch and found water residue inside the float switch area. I remove the water and tested the unit again. Found the unit still showing a float switch open issue. I went ahead replaced the float switch and tested the unit. See you in it began to work and operate as designed with no leaks present during operation. I did notice that the customer has oversuds inside of her dishwasher and did advisor to lessen the amount of soap used to use. The unit is working as design. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Nolanville, TX 76559
Sterling
Job Details: 03/28/2024
On arrival verified complaint of no ice. Found ui is dim and ice maker has E2 error. Confirmed ice maker function and fill. Recommend replacing ice maker and ui. Temps are all correct. Rescheduled for 4/4; ordrng 1 W10864261 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near San Marcos, TX 78666
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for not dispensing ice. Inspected unit found door switch was not getting pushed in enough due to the door being too low. Leveled unit, dispenser is now activating. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for frost in freezer and gasket not sealing. Upon arrival, found left side of Fc door had about 12 of gasket that is not formed correctly. Formed gasket and door is now sealing correctly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for F2-E0 error code. Upon arrival, inspected unit and error code F2-E0 appears on display. F2-E0 does not appear on tech sheet. Power cycled unit and none of the buttons are responding. Need to replace control. Replaced control and test unit. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78744
Scott
Job Details: 03/28/2024
Arrived on site for fridge making high pitch noise . Also complained about moisture building up between doors . No cooling issues found. Compressor is pulling correct amps . Ran temp checks on mullion got avg 34 . Ran compressor with condenser fan disconnected. Got an avg of 80. Called tech line and documented . Tech is passing it to customer service for exchange .Sr 7738776664. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS2
Near Austin, TX 78730
Scott
Job Details: 03/28/2024
Arrived on site for leaking dishwasher . Ran diagnostics and found leaking from the back . Pulled unit out and found large dent at upper corner left side at weld and leaking . Ordering tub . Call to set return ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
Arrived on site to install previously ordered part. Replaced damper control. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/28/2024
"Arrived on site to test unit for no ice production. Found cutting grid was broken. Replaced damaged grid, allowed sheets of ice to form. Unit now working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite for partial heating problems. Determined the product was miswired. Correct wiring. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hutto, TX 78634
Matthew
Job Details: 03/28/2024
Arrived on site for unit Not wanting to start a cycle. Indicator kept beeping to close the lid. Inspected and found failed latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Manor, TX 78653
Matthew
Job Details: 03/28/2024
"Arrived on site for unit burner turning on by itself. Upon arrival found that what customer was trying to say was that the burner was turning off by itself. Inspected and found out what customer was experiencing was cool down On the burner element. notified customer that this cycling is normal operation. Also notified customer that the two main burners, when set to high, will stay on for a longer period of time. Tested several times with customer and customer now understands operations. Unit is functioning as design. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Salado, TX 76571
Sterling
Job Details: 03/28/2024
"On arrival verified complaint of interior damage. Found liner is scraped on the right side above the drawer shelf, the top right shelf is scraped, the bottom bucket shelf on both doors are dented. The shelf support on the left and center are scratched as well. Documented with TL Rob 7738781120. TL requested we document with Jenn air and see how they want to proceed as well as confirming paint color for liner if needed. SW is calling JA for me. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Nolanville, TX 76559
Sterling
Job Details: 03/28/2024
On arrival verified complaint of unit not powering on. Found breaker is tripped. Us to sr had attempted to use the oven when breaker tripped. Verified voltage and polarity are correct. Took amp draw of L2 and had 10.6 on bake and 14.23 amps on broil. Set to max and max read 14.23 when breaker tripped. Retested with green wire disconnected and unit worked and L1 and L2 matched amps. Unit is working correctly but breaker failed. Spoke to TL Rory 7738778383. Customer signed voltage waiver. Completed check list. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect wall oven microwave combo unit with the microwave light not working. Upon further inspection, I opened the microwave door and found the interior light is not coming on when opening the door. Using my microwave tester, I tested the unit to make sure its heating and when I started the microwave, I found the light continues to fail but the unit is heating. I placed my flashlight to the bulb and found the element is broken. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/04/24 (MS). ; ordrng 1 W10886919 (MW bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps02
Near Austin, TX 78737
Luis
Job Details: 03/28/2024
"Arrived on site for unit with po message. At time of visit unit cooling correctly,per customer unit happened one day with po message and power cycle,ran diagnostics fan powered on,ran heater test passed ran all fans passed. Changed defrost setting to basic unit working correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for clicking noises. Verified with customer damper is source of noise. Replaced faulty diffuser. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78704
Scott
Job Details: 03/28/2024
1221 is washer apt Arrived on site for washer making loud grinding noise . Found during diagnostics cam has failed . Replaced cam and actuator and capacitor. Reran diagnostics. All checked normal. No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not draining properly. Upon arrival customer stated that the unit doesnt wash the dishes. Placed unit into test cycle confirmed unit is filling with water, but unit never sprayed water through spray arms. Will need to order pump and motor and return W11613570. Rescheduled for 4/5/24; ordrng 1 W11613570 (Pump and motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Cedar Creek, TX 78612
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for oven not getting to temp. Test unit and found unit average temp to be at 359? when set at 350?
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Del Valle, TX 78617
Leonardo
Job Details: 03/28/2024
Arrived onsite to test unit for unit no power. Found tripped breaker and turned breaker on and found right front burner not igniting. Will need to order burner head and orifice holder and screws due to rusted screws. Will need to research for burner screws office to reschedule ; ordrng 1 W11050487 (Orifice holder) and 1 WPW10515455 (Burner head) and 2 Partresearch (Burner screws)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for unit not heating correctly. Upon arrival, test unit by preheating oven to 350. Monitored temperature using thermocouple. Unit is cycling correctly but averaging about 10 degrees too cool. calibrated unit by 10 degrees. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect wall oven vent issues. Upon further inspection, I found the black vent trim badly damaged and bent (photo). The vent appears to be good. I am ordering the vent trim, screws, and CNOTE-SCHEDULE AFTER 130PM and scheduled return service for 04/04/24. ; ordrng 1 W11648974 (Vent trim) and 1 CNOTE (SCHEDULE AFTER 130PM) and 2 WPY706189 (Screw)s"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Woodway, TX 76712
Jonathan M
Job Details: 03/28/2024
"Arrived on site for a dryer. That is non-responsive. Inspected unit and work area. The customer advised that the unit does work most of the time, but that when they run several loads in a row, sometimes the unit will have a lit screen, and the touch buttons do not work with it. She advised that if she gives the unit an hour to two hours, itll turn back on and start working again. I checked the vac hose off the back of the unit and found part of the vent hose crunched. I tested the unit and found the unit tumbling and heating but did find an airflow issue within the unit. I did explain to the customer their issues with her airflow and that they are getting steam heating up into the user interface which is causing the control panel not to register any buttons being pressed. I did explain this is normal, but that they will need to fix their vent hose situation. The unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water; used 1 W11700250 ( Icemaker) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2024
Arrived onsite for ice machine shutting down. On inspection the unit would power down when the unit dumped water and the drain pump would turn on. The pump is going into flood stage and powering the unit down. Installed new drain pump and tested the flood stage. Poured water into the unit and it did not power down. The ice machine is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for washer being off balance. Damaged the wall. Found Service Pointer - W11684122. Will need new tub. No error codes stored. No evidence of oil underneath. Office will call to schedule. ; ordrng 1 W11172199 (Basket.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Georgetown, TX 78626
David Z
Job Details: 03/28/2024
"Arrived on site to diagnose range with dead oven. Tested unit and could not get oven to heat. Found igniter glowing, but no gas. Tried moving igniter closer to manifold and saw the element crack and fall off. Replaced igniter and continued troubleshooting. Found igniter getting white hot, and could only barely smell gas. Ordering a safety valve since cooktop is working, but gas isn't being delivered to oven. Rescheduled for 4/4; ordrng 1 W11590292 (Regulator) and 1 W11620481 (Control) and 1 W11465032 (Main Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78702
Wesley
Job Details: 03/27/2024
"Arrived onsite and found unit operating with f9e1 error code. Found no hi loop. Installed a hi loop. Cleared error and tested and determined the disposal plug had not been knocked and the unit was unable to drain. Corrected, All checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78733
Joe Z
Job Details: 03/27/2024
"Arrived on site for not powering on. Upon arrival,test polarity and is correct. Removed top panel to access control. Am getting correct dc voltage to console. Console just will not respond. Need to replace console. Replaced console and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model wed4985ew0
Near Kyle, TX 78640
Ryan B
Job Details: 03/27/2024
"Arrived on site to inspect unit for broken door switch. Upon closer inspection found plastic tab of door switch broken off. Replaced door switch, tested unit, unit is running as intended. Job complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78741
Leonardo
Job Details: 03/27/2024
Arrived on site to replace igniter. Found DSI board shorted out. Will need to order new dsi board rescheduled for 4/3 ; ordrng 1 WPW10511278 (Dsi board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Wesley
Job Details: 03/27/2024
Arrived onsite and replaced refrigerator door. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Horseshoe Bay, TX 78657
Lou
Job Details: 03/27/2024
"Arrived on site to inspect washer being non responsive. Upon further inspection, I found the unit full of clothing and the door locked. I attempted to place the unit in diagnostics and the control panel failed to respond. Customer advised they checked the breakers and they were on. I found the breaker box in the laundry room and checked it and found the breaker tripped. When I cycled the breaker, the red indicator began to flash. I advised the customer that they should have the breakers checked and possibly replaced. Once I had the breaker reset, I placed the unit in diagnostics showing no error codes. Customer removed the clothing and I tested the unit in diagnostics. Unit is operating as designed. After testing, again, I recommended the customer have the breaker checked/replaced. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manor, TX 78653
Matthew
Job Details: 03/27/2024
Arrived on site for drum not spinning when in use.Disassembled and found failed motor pulley. Replaced using truck stock WP8066184. Also used truck stock belt 341241. Reassembled and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Paige, TX 78659
Matthew
Job Details: 03/27/2024
"Arrived on site for dryer, making a thumping noise. Upon rival inspected unit. Ran unit and could not duplicate any noise. Customer stated the noise had happened a few cycles in a row and was immediate upon starting the cycle. Loaded the dryer and tested again, but still could not duplicate any issues. Customer believes an item may have gotten stuck, but eventually worked its way out and is now functioning properly. Customer will monitor. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, TX 78641
Maurice R
Job Details: 03/27/2024
Arrived onsite for door dishwasher falling down. On inspection the left spring is was off the hook. Attached the spring and add zip ties to the spring to prevent them from pops back off. The door is operating as designed no no water was detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Ryan B
Job Details: 03/27/2024
"Arron site to inspect unit for not working properly. Upon closer inspection found unit jumping at beginning of cycle and shutting off within one minute. Motor sound like it has extreme load even while attempting to run empty. Also found unit unbalanced due to a broken leveling foot will need to order motor and leveling feet and return. Feet 49621, motor W11364931. Unable to find project manager or get him to answer phone. Office to reschedule ; ordrng 1 W11364931 (Motor) and 4 49621 (Feet)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Seguin, TX 78155
Tim M
Job Details: 03/27/2024
"Arrived on site to test unit for no water. Tested unit found water valve was shut off. Turned valve on and tested, all components are engaging properly. Advised customer to use rinse aid with this unit and to prop open door after every cycle to help with the drying of dishes. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78723
Wesley
Job Details: 03/27/2024
Arrived onsite for unit with failed load and go dispenser. Lid broken. Repaired the lid. Unit is now operating as designed. Advised customer on repair. Advised on basic checkup. Unit is in good working order.
We serviced a
MAYTAG WASHER
Model MVWC565SW1
Near Kyle, TX 78640
Ryan B
Job Details: 03/27/2024
"Arrived on site to inspect unit for not spinning and being unbalanced and shaking. Upon arrival leveled unit and raided legs up. Ran diagnostic cycle all components are activating. Ran drain and spin cycle to confirm unit spins and drains outside of diagnostic mode. It is spinning and draining on drain and spin. Replaced suspension due to age and wear and tear. Tested unit again, unit is running as intended. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78704
Ryan B
Job Details: 03/27/2024
"Arrived on site to inspect unit for plastic door to filter not closing properly. Upon closer inspection found housing twisted due to over tightening of bolts on plastic housing. Adjusted unit, unit is now closing and not popping open. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Buda, TX 78610
Leonardo
Job Details: 03/27/2024
Arrived on site to test unit for oven not igniting. Test unit and found and igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rogers, TX 76569
Jonathan M
Job Details: 03/27/2024
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. The customer advised that the unit will go through most of the cycle but that it sometimes does not complete out the cycle. I found the unit stuck in the drain upon entry and canceled out the cycle. Around the unit through diagnostics and found an F1 E1 (main control fault) and F2 E1 (UI stuck key) error codes. Due to the error codes, I went ahead and replaced the main control. Find the washer, unlevel and leaning towards the front left panel. I went ahead and adjusted the feet to level out the unit. I ran the unit through calibration cycle and then threw an auto test. Found the unit working an operating as designed. I did advise the customer that the issues with their main control, but did explain that off-balance loads will cause the unit to go into a drain mode and that they will have to cancel out that cycle in order to get the unit to start a new cycle. The customer was unaware of how to do that so I did show him. The unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Austin, TX 78702
Wesley
Job Details: 03/27/2024
Arrived onsite and found unit is now working as designed following the last service. Spoke with property manager. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Temple, TX 76502
Jonathan M
Job Details: 03/27/2024
"Arrived on site for a washing machine that is going off balance and is making loud noises during operation. Inspected unit and work area. The customer stated that the unit runs all right if there are no clothes in the washer. However, when the unit has closed in it, it goes off balance on every load. She advised that she has to run lighter loads in order to be able to get the unit to at least finish out the cycle. The customer had clothes in the washer and I ran the unit through a drain and spin. I confirmed the customers complaint and found that as the unit was starting to ramp up, the unit was going off-balance, and every which direction causing the basket to hit the side walls and start screeching. I gained access to the back and found the shocks worn, but still in place. I found part of the tub, starting to show signs of where, on the off-balance, and as I was spinning the rotor, I felt something stuck between the tub in the basket. I could not get the item removed and so I am ordering a full rebuild for this washer. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator) and 2 W11314394 (Spring)s and 6 W11314661 (Stator screws)s and 1 W11557803 (Rotor screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Austin, TX 78745
Luis
Job Details: 03/27/2024
Ordering ui control; ordrng 1 W11655738 (Ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Marble Falls, TX 78654
Lou
Job Details: 03/27/2024
"Arrived on site to inspect dishwasher damage to door. Upon further inspection, I found the lower right corner dented on the outer door panel (photo). I removed and replaced the outer door panel and transferred the control panel and handle to the new panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78723
Ryan B
Job Details: 03/27/2024
"Arrived on site to inspect range for error code and tripping breaker. Found breaker only tripped while using bake. All 4 cooktops powered on no issue, and broil worked. Heated unit with broil to dry out faulty bake element. After drying out element, set unit to bake and confirmed bake element is now working and not tripping the breaker. Picture of bake element glowing while reaching temperature included. Unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Ryan B
Job Details: 03/27/2024
"Arron site to inspect clicking noise. Found rollers and idler had to much play as well as various places where unit could be tapping on itself. Replaced rollers, idler, and added pads. Tested unit, unit is no longer clicking and is running as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Buda, TX 78610
Ryan B
Job Details: 03/27/2024
Arrived on site to add feet and sound pads. Replaced feet and added sound pads. Customer stated unit sounds way better. Unit is running as intended. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near New Braunfels, TX 78132
Tim M
Job Details: 03/27/2024
"Arrived on site to install previously diagnosed parts. Replaced damper control no issues or noise after testing. Installed foam strip under gasket per Whirlpool service video. Fluffed up gasket with heat gun, FC door is sealing properly. At this time unit is running and functioning as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Marion, TX 78124
Tim M
Job Details: 03/27/2024
"Arrived on site to test unit for not drying dishes. Tested unit found all components engaging properly. Stated to customer that unit requires rinse aid to help the drying process. Advised customer to start using rinse aid and to prop open the door after cycle is complete to aid in the process of drying. Unit is running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Georgetown, TX 78633
Gerry C
Job Details: 03/27/2024
"KCGS556ESS05 Arrived to inspect ignition issue. The only affected burner was the center one and while down within the detention area, it would not ignite every time. This being an issue specific to the dual burner valve assembly, I advised the customer to keep the knob pressed during rotation and the issue is fully corrected. The customer was able to perform the ignition in that manner and I advised it on all of the other burners as well. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near San Marcos, TX 78666
Tim M
Job Details: 03/27/2024
"Arrived on site to test unit for power cord issues. Upon inspection power cord was uninstalled. Installed power cord with the hardware provided, tested unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manor, TX 78653
Matthew
Job Details: 03/27/2024
Arrived on site for me about powering on at all. Inspected unit and will not respond. Verified supply voltage and found plug was not inserted All the way into socket. Secured plug and tested. Unit is functioning as designed. Job complete
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78731
Joe Z
Job Details: 03/27/2024
Arrived on site to install previously ordered part. Installed appliance manager. Test unit and unit is operating as designed. Customer will monitor unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78737
Scott
Job Details: 03/27/2024
"Arrived on site ,replaced basket ,suspension,gearcase ,cam and actuator . Basket came with new hub. Ran calibration and test wash . All checked normal . No water leaks detected at time of service . Job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/27/2024
Arrived on site for dishwasher not washing dishes. Upon arrival confirmed issue and found f4e3 in diagnostics. Found wash motor failing and replaced it. Tested unit and found dishwasher working as designed with no leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Woodway, TX 76712
Jonathan M
Job Details: 03/27/2024
Arrived on site for a refrigerator that is frosting in the freezer section. Inspected unit and work area. The customer showed me exactly what was going on and we found frost buildup in the upper left-hand corner of the freezer section at the door. I found that the left-hand side of the door was not closing fully. I removed the door and check the slides. Found the left hand slide had not been fully pushed back at the factory. I adjusted the left-hand slide and tested the unit. Found the door opening and closing as designed with no air gaps present leading towards the frost buildup. I remove the frost up at the top of the freezer and advise the customer that they can either remove the rest of the frost or let it dissipate over the next few weeks. The unit is now working an operating as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS08
Near Horseshoe Bay, TX 78657
Lou
Job Details: 03/27/2024
"Arrived on site to inspect refrigerator light not working. Upon further inspection, the customer opened the right RC door and the RC interior light failed to turn on. I closed the switch and let it pop open and the light came on. I found the switch is sticking and will need to be replaced. I tested the unit and it is operating as designed other than the switch. I am ordering the RC right door switch, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE RETURN SERVICE WITH TICKET #408284 and scheduled return service for 04/24/24 at the customers request. No water leaks observed during service.; ordrng 1 W11291138 (Switch) and 1 CNOTE (SCHEDULE WITH TICKET #408284) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Tim M
Job Details: 03/27/2024
"Arrived onsite to replace previously diagnosed LED lights in FC. Replaced and tested, unit is functioning as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/27/2024
"Arrived on site to test unit for excessive noise. Found no signs of gearcase failure. Basket is nice and balanced. Replaced gearcase, splutch assembly, suspension kit, belt, shift actuator and motor run capacitor. Unit working as designed. Advised customer to monitor and if issue persists to contact Maytag. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Leander, TX 78641
Maurice R
Job Details: 03/27/2024
Arrived onsite to install trim on refrigerator. On inspection the trim part was broken. Ordering new trim. ; ordrng 1 W10714136 (Trim)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near VLG O THE HLS, TX 78738
Joe Z
Job Details: 03/27/2024
"Arrived on site for unit not powering on. Upon arrival, inspected unit and console is dark and not responding. Test polarity and is correct. Inspected junction box and connections are good. Found voltage ends between L1-fuse ( blk) wire in harness. No voltage is reaching control. Need to order harness. Office to reschedule ; ordrng 1 W11397505 (Harness)"