Service History 318 - Appliance Express

We serviced a

KITCHENAID RANGE

Model KCGS356ESS00

Near Georgetown, Texas 78626

Sterling

Job Details: 06/05/2024

"On arrival verified complaint of unit making noise and having abnormal flame, visual inspection of burners show no damage and all flames are normal. Ran center burner for awhile as it was the main complaint and had no abnormal flames or function. All burners are working at this time. No gas leaks detected during service. Job complete"

We serviced a

LG RANGE

Model LRG4115ST/00

Near San Marcos, Texas 78666

Andrew

Job Details: 06/05/2024

Arrived on site to replace previously diagnosed control board. Control sent with is not the correct control. We control is missing connections for smart connectivity. Spoke with service management and not confident a good repair can be made with incorrect part references.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Leander, Texas 78645

Miguel

Job Details: 06/05/2024

"Arrived on site for dishwasher not heating, lots of spots and water droplets.mfound f7e1, f8e2. Reset codes. Ran diagnostics. All components passed test. Heating element pulls 6 amps. Water and motor working. Found rinse aid not being used, advised it must be on these newer units for it to dry properly. Customer had a sample bag. Advised when and how to fill. Call complete. No parts."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ4

Near Leander, Texas 78641

Miguel

Job Details: 06/05/2024

Arrived on site for oven Making a dog whimpering noise. Everything working as designed. Noise is the metal expanding as it heats. This one does sound like a dog crying however. Called Techline. Advised of findings. Confirmed unit can make a squeak noise amount other noises as it heats. As it is used it should dissipate. With element functional no repairs recommended. File 7739233677. Call complete. No parts

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, Texas 78717

Scott

Job Details: 06/05/2024

Arrived on site for washer not sensing and going into wash cycle . Found small amount of oil and slider have failed . Ordering gearcase slider and clutch . Set return 6/8 . No parts installed ; ordrng 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, Texas 78729

Scott

Job Details: 06/05/2024

"Arrived on site for fridge temps above normal. Ran temp checks fresh 54, fz 29 . Compressor is making buzzing noise . Pulling 3-5 amps . Weak frost on evap. ; ordrng 1 W10780378 (Compressor) and 1 WPW10239732 (Evaporator)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 06/05/2024

"WOS31ES0JS20 Arrived to inspect temperature issues. There was no offset induced and I found that the unit has the Rapid Preheat for single rack only and I advised the customer on the feature and provided instruction and explanation for utilizing the Standard Preheat for multi rack. The unit claimed preheat at 380 and then cycled. 322, 379 and the average was 350.5, well within MFG specifications. Operational test good."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS21

Near Belton, Texas 76513

Jonathan M

Job Details: 06/05/2024

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the oven wire harness and control and tested the unit. I found the unit working and operating as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Hutto, Texas 78634

Wesley

Job Details: 06/05/2024

Arrived onsite and made adjustment to door seal for a moisture condensation leak at the end of the cycle and explained a replicated one time chirp on first start up from a priming o ring on the sump. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS6

Near Leander, Texas 78641

Gerry C

Job Details: 06/05/2024

KMLS311HSS6 Arrived to install previously diagnosed and ordered part. I removed and replaced the left side panel and tested. The unit regained all functions and operated as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/05/2024

"Arrived on site for door not locking. Ran diagnostics and found no errors. Unit did not agitate nor spin. Motor just hummed. Now showing. F7e1. Inspected underneath and found capacitor hanging. Attempted to reposition and found screw threaded.used different screw and still unable to secure. Evidence of oil. Found agitator loose, Will need gearcase, capacitor, agitator, actuator, cam and belt. Reset for wed am. Customer wants sooner service. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS04

Near Austin, Texas 78731

Luis

Job Details: 06/05/2024

"Arrived on site for ice build up on left side of freezer,adjusted freezer door remolded gasket checked seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, Texas 78730

Joe Z

Job Details: 06/05/2024

Arrived on site for led failure Special Project S84638 - W11632139. Arrived on site and customer pointed out how ice maker continues to make ice even when full and ice overfills out of container. Inspected unit and found failed ice shutoff extension. Ordering icemaker and shut off extension. Also returning with LEDs to replace all together and only disassemble FC door and drawers once. Office to reschedule ; ordrng 1 W11397192 (Icemaker) and 1 W11215550 (Ice maker shit off extension)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Canyon Lake, Texas 78133

Andrey

Job Details: 06/05/2024

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613570"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78741

Ryan B

Job Details: 06/05/2024

"Arrived on site to inspect unit for not spinning. Upon closer inspection found drum spinning in diagnostic mode but shook excessively asked customer what complaint is, stated clothes still wet at end of cycle. Found holes not punched through and uniform in basket will need to order basket and return. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Spicewood, Texas 78669

Matthew

Job Details: 06/05/2024

"Arrived onsite to replace failed drum and supports. Replaced drum and used repair kit to replace supply, idler and belt. Tested and unit is functioning properly. Job complete. Used 4392067, w10545923."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near San Marcos, Texas 78666

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for condensation on FC door gasket. Recommend placing foam stripping behind gasket. Also recommend damper replacement. Office to reschedule. ; ordrng 2 W11159728 (Foam strip)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Hutto, Texas 78634

Wesley

Job Details: 06/05/2024

Arrived onsite and found unit operating with failed control presenting with unresponsive/irregular console. Unable to make selections consistently. Replaced the control. Unit is now operating as designed. All checks good. W11683481

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 06/05/2024

"WOD51EC0HS20 Arrived to inspect heating issue. The customer advised the unit would actually heat in the lower chamber when the upper was selected intermittently. The customers husband may have also witnessed some type of sparking, prior to this issue happening. On initial test I could not recreate the issue and then removed for inspection. I found no internal wiring or other electrical and electronic issues. Inspecting the junction connection, I found all four wire nuts were only finger tight. I corrected the issue and tested. The unit operated as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, Texas 78729

Scott

Job Details: 06/05/2024

"Arrived on site , replaced upper and lower washer harness. W11331662, W11417071. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Kyle, Texas 78640

Ryan B

Job Details: 06/05/2024

"Arrived on site to inspect unit for not heating properly and intermittent display. Upon arrival customer stated unit would get stuck on a count down time but not count down. Found console causing all display issues. Replaced console, tested unit , unit is running as intended. Job complete. USED W11297728"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for ice cubes falling out after dispensing is done. Found dispenser door in ice bin would randomly hold a piece of ice and fall out. Advised customer no way to change the design of dispensing function. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD9620HW3

Near Driftwood, Texas 78619

Tim M

Job Details: 06/05/2024

"Arrived on site to test unit for panel issues. Tested unit found that only half of the touchscreen works. Dont have parts required, will need to order door assembly for return visit. Ordering part, no parts installed, rescheduled for 06/14.; ordrng 1 W11701946 (Door assembly/ Panel UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Austin, Texas 78753

Joe Z

Job Details: 06/05/2024

"Arrived on site for noise issues. Upon arrival, customer states that has not heard noise in several days. Unit is currently operating with correct temperatures. Ran diagnostics to force all components evap fan, condenser fan, compressor, icemaker, and damper. Cannot duplicate any noise issues. All current noises are normal. Customer will record sound if issues continue. Job complete. No parts needed at this time"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, Texas 78748

Ryan B

Job Details: 06/05/2024

Arrived on site to inspect unit for clicking loud but not agitating. Upon closer inspection found error codes f0e2. Contacted tech line due to same issue reoccurring. Per tech line could be due to over torching locking nut or holes punched through basket SR#7739238674 found holes missing in tub will order basket and return. Office to reschedule. NO PARTS USED; ordrng 1 W11513243 (Basket)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, Texas 78641

Miguel

Job Details: 06/05/2024

Arrived on site for panel not holding the correct time. Found unit is no longer under warranty. Advised customer of diagnostics fee and customer did not want to pay. Advised to call customer service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for not washing. Found error f4e3(wash motor). Replaced wash motor assembly(W11025157). Unit is now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Georgetown, Texas 78633

David Z

Job Details: 06/05/2024

"Arrived on site to diagnose cooktop with issues with grates. Customer showed me that things slant to the right on the right most grate. Replaced grate and found the replacement was level, old grate had a slight warp to it. Unit working as designed. Parts used - W11503036"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Meridian, Texas 76665

Jonathan M

Job Details: 06/05/2024

Arrived on site for a refrigerator that is making a knocking sound. Inspected unit and work area. The customer advised that the unit makes the sound fairly frequently and especially happens when you open and close the refrigerator doors. I did confirm the customer complaint and found the issue coming from the damper control. Ordering the damper control and rescheduled the customer to 6/11.; ordrng 1 WPW10479155 (Damper control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Salado, Texas 76571

Sterling

Job Details: 06/05/2024

On arrival verified complaint of condensation on vertical mullion. Installed insulation in the ice maker housing per TL instructions. Once installed I dried up any condensation I found. Advised customer to monitor unit. Job complete. Installed w10749467

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78748

Leonardo

Job Details: 06/05/2024

Arrived on site to test unit for unit not drying. Test unit found no error codes. Test heating element and element is turning on. Advised tenant to use rinse aid to help with glasses and silver wear drying cycle. Job complete. No parts used.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Austin, Texas 78759

Luis

Job Details: 06/05/2024

"Bldge 27 apt 294Arrived on site for moisture issue. Found ice build up and moisture in fresh food section,found freezer gaskets not sealing to cabinet on freezer and fresh food door,remolded gaskets checked door seals good. No parts used"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Lorena, Texas 76655

Jonathan M

Job Details: 06/05/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the deli harness, evaporator, fan, assembly, main control, and high-voltage board. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Marble Falls, Texas 78654

Lou

Job Details: 06/05/2024

"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found the right RC door gasket badly torn all the way down and the left RC door,gasket torn at the bottom corner (photos). I removed and replaced the gaskets and used my heat gun to shape the gaskets. Tested the doors and found the gaskets are sealing properly. Unit is operating as designed, job completed. W10830055x2"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78735

Matthew

Job Details: 06/05/2024

"Arrived on site for unit condensating. Upon arrival inspected and found dryer glass door covered in condensation as well as the drum dripping inside. Inspected unit and unit does not have steam function or water supply. The amount of condensation is building up due to the door being closed, external temperatures with high humidity and the internal home temperature set to 70?. Advised customer to leave door open for circulation and possibly bumping up the home thermostat. Unit is functioning properly. Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78745

Ryan B

Job Details: 06/05/2024

"Arrived on site to inspect unit for not turning on, has power. Upon closer inspection found no stored error codes ran diagnostic cycle just fine started and stopped multiple loads could not replicate issue. Did find missing holes in basket. Ordering basket, WILL REPLACE CONTROL AND BASKET ON RETURN VISIT. Office to reschedule. NO PARTS USED; used 1 W11513244 (Basket) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, Texas 78628

David Z

Job Details: 06/05/2024

Arrived on site to diagnose refrigerator with a water line issue. Examined unit and found the ice maker fill Tube line was broken off at the fitting at the back of the cabinet. Ordering new clamp and line to resolve. Office to schedule ; ordrng 1 W10357069 (Water Tube) and 1 W10861184 (Hose Clamp) and 2 WP2198677 (1/4 inch coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for frost build up in FC. Found ice bin was not set in properly. Also found lower storage bin was sticking too far out due to rack being behind it. Both ice bin and storage bin were preventing FC door from closing. Set bin and installed rack to proper location. Gaskets now sealing as designed. Advised customer to unplug unit and allow to naturally thaw for at a minimum of 24hrs with FC door open to remove excessive build up on evap. No parts replaced at this time. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX10

Near Austin, Texas 78727

Scott

Job Details: 06/05/2024

"Arrived on site ,replaced heater and harness . Powered unit up .all checking normal. Advised to wait about 48 hrs before food is put in . Recommend to put beverages in . No water leaks detected at time of service . Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/05/2024

"Arrived on site with new valve. Removed panel. Replaced water valve. Reassembled and ran service diagnostics, all components. Pass call complete. W11165546"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for tripping breaker. Found light socket was damaged and needs replaced. Also found with dryer disconnected breaker will not reset. Advised contractor breaker needs to be replaced. Office to reschedule pending breaker repair. No parts replaced at this time. ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Light socket)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78750

Scott

Job Details: 06/05/2024

"Arrived on site for washer making a squeak noise every once in awhile . Found belt slipping on pulley at start of wash spin . Replaced belt and cam . W10721967 W11239857, Reran calibration and diagnostic wash test . All sounding normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near San Marcos, Texas 78666

Tim M

Job Details: 06/05/2024

"Arrived on site to test unit for crackling sound. Customer stated when she was heating food up unit started to make crackling or popping sounds. Tested unit by heating up cup of water, after two minutes there has been no crackling and water has heat up. Due to intermittent issue, replaced diode (W11256462) as precautionary. Unit is running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Cedar Park, Texas 78613

Paul

Job Details: 06/05/2024

Arrived onsite for a refrigerator making drilling noises. I found the damper control making the noise the customer was describing. I replaced the damper and the unit is quiet and sounds normal now when opening and closing. The customer showed me one of the RC door bins where the stainless metal band is coming off. Ordering W11706640 bin. Office to RS. INSTALLED WPW10196393 DAMPER.; O-emld tckt

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/05/2024

Arrived on site with nameplate. Replaced nameplate and then customer said door were not even. Slide from wall. Used hinge adjustment and leveled doors. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 06/05/2024

"Arrived onsite for squealing noise and determined unit would benefit from the repair kit. Replaced repair kit parts. All checks good. Unit is now in good working order, advised customer on repair. 4392065"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Kyle, Texas 78640

Tim M

Job Details: 06/05/2024

"Arrived on site to test unit for not draining. Tested unit found plug on garbage disposal has not been knocked out. Removed plug, unit is now draining. When trying to enter diagnostics found buttons not responsive. Replaced control (W11683481) and tested unit, buttons now respond and all components are engaging properly. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Killeen, Texas 76542

Tyler

Job Details: 06/05/2024

"Arrived on site for microwave needing chamber, upon arrival installed part wpw10571554. Found unit still not heating in convection mode. Called techline and reported findings Sr#7739238721. Found no physical damage to wiring but ran tests with techline and determined a wiring issue was causing failure, ordering and rescheduled customer for 06/17/24 W11302364 main harness, ; ordrng 1 W11302364 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, Texas 78660

Wesley

Job Details: 06/05/2024

Arrived onsite and found unit operating with failed defrost function. Unit had been thawed. Accessed defrost heater and found molex completely disconnected shorting the function. Repaired by connecting heater molex to supply harness. All checks good. No parts.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Austin, Texas 78746

Joe Z

Job Details: 06/05/2024

"Arrived on site for not operating and giving code F2-E1, upon arrival,ran diagnostics and get error code F2-E1 stuck key. Need to replace console. Replaced console W11600651. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID RANGE

Model KGRS505XWH04

Near Austin, Texas 78725

James K

Job Details: 06/05/2024

"KGRS505XWH04 Arrived on site to replace ordered parts. Upon part replacement, the hardware from the burner head to the orifice holder or the top left and fright burners were rusted and the middle orifice holder assembly was compromised due to heavy grease. On the parts breakdown, the parts are revised and parts cannot be ordered to fix unit entirely. Called WP techline and spoke with Art #SR 7739234528 and advised customer to provide SR # to extended warranty company for an accommodation. WPW10406243 burner, WPW10336094 burner, WP3368921 burner screw, WPW10406797 burner, WPW10273133 orifice ; ordrng 1 W10336331 (Cooktop (white)) and 1 WPW10333445 (Mid burner base) and 1 WPW10171140 (Mid burner cap (black))"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Hutto, Texas 78634

Wesley

Job Details: 06/05/2024

"Arrived onsite and found unit with selector frozen unable to select cycles. Did not find any other corroborating evidence of a secondary issue. Replaced the console and selector is still frozen to normal and the main control will be needed to complete the repair, returning with other parts to be used at returning technician discretion. Diagnosed airborne moisture induced control failure. W11120178; ordrng 1 W11400681 (Control)"

We serviced a

KITCHENAID OVEN

Model KMBP107ESS20

Near Spicewood, Texas 78669

Leonardo

Job Details: 06/05/2024

Arrived on site to test unit for fan continue to run after the heat something in the microwave till the open the door. Advised customer that the unit will keep the fan running until the customer openes the door to make sure they get the food out. Unit working as designed job complete no parts used.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Bastrop, Texas 78602

James K

Job Details: 06/05/2024

"MED7230HC3 Arrived on site to replace ordered part. Upon arrival, found new part in the box to be damaged. Ordering another W11413567 panel control. Customer agreed to reschedule June 12th. ; schdld next appmnt for 6/12 WED !"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Belton, Texas 76513

Tyler

Job Details: 06/05/2024

Arrived on site for refrigerator not making ice. Upon arrival found valve to ice maker not opening up. Tried replacing valve w11535162 and control w11533213. Found same results and found harness failure at valve. Ordering W10871610 harness and rescheduled customer for 06/13/24; ordrng 1 W10871610 (Harness)

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Cedar Creek, Texas 78612

James K

Job Details: 06/05/2024

JBRFR30IGX00 Arrived on site to replaced ordered parts. Replaced control per techline recommendation . Powered unit back on and compressor kicked on right away. Set temperature to recommended. Unit is now functioning as designed. No water leaks present at this time. W11306696 control

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for grease build up. Found external dampener not opening. Damper box is bent preventing from opening while in use. Advised to contact contractor for repair. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lakeway, Texas 78734

Matthew

Job Details: 06/05/2024

Arrived onsite for unit making noise. Tested and Could not duplicate. Instructed customer to take a video and try to pinpoint where the noise may be coming from. Customer stated he has unplugged unit several times for hrs at a time. Notified customer that it will be ideal to catch the unit as it is making the noise. Customer will monitor.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 06/05/2024

"Arrived on site to inspect ice machine leaking water and not making ice. Upon further inspection, I found the unit off and the water turned off to the unit. Turned the water on and placed the unit in diagnostics and tested. The unit operated as designed in diagnostics. Tested the unit in a normal cycle and the unit continued to operate as designed. I found no signs of a leak at the back or at the front of the unit (photos). I contacted the owner and advised of my findings and recommended they monitor the unit and to call in for service if they found issues. No water leaks observed during service, job completed. No one available to sign for receipt. No parts installed."

We serviced a

KENMORE REFRIGERATOR

Model 106.60232900

Near Marble Falls, Texas 78654

Lou

Job Details: 06/05/2024

"Arrived on site to inspect refrigerator door not sealing properly. Upon further inspection, I found the unit doors closed and did not see any gaps in the gaskets. Using my flashlight, I placed it in the RC section and closed the door. I didnt find any gaps at the top of the door or on the sides. I moved the light to the bottom shelf and found a large gap in the bottom left corner of the RC door (photo) and found a large amount of moisture built up on the top of the RC section (photo). I found the cabinet was slightly warped in that corner and adjusted the cabinet and filled the gap between the liner and cabinet with silicone. Using my heat gun, I heated the door gasket and closed the door and found the gap was closed. I advised the customer of my findings and repairs. Customer advised the cleaning lady would clean the refrigerator. No water leaks observed during service, job completed. No parts installed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/05/2024

"Arrived on site to replace previously diagnosed controls and oven temperature sensors, replaced both controls and upper and lower temp sensors, tested unit unit is now running as designed, job complete installed W11598200, W11448962, W11598120 X2"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Canyon Lake, Texas 78132

Andrey

Job Details: 06/05/2024

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced motor assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613479"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Hutto, Texas 78634

Wesley

Job Details: 06/05/2024

"Arrived onsite and found unit operating with leak that had occurred from massive off balance load causing leaking through the air vent, unable to replicate any baseline leaking during diagnostic testing. All base functions operating properly without leaking advised customer on findings and evidence for the vent leak. All checks good."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, Texas 78737

Leonardo

Job Details: 06/05/2024

Arrived on site to test unit for console loosing power even when not in used. Console going in and out will order new console office to reschedule

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, Texas 78746

Luis

Job Details: 06/05/2024

"Arrived on site for not dispensing ice,tested dispenser motor not powering on,checked voltage good reading 120v called tech support,found ice in motor causing motor not to run,removed motor cleared ice from motor reassembled unit tested ice dispenser unit working"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/05/2024

"Arrived on site for microwave turning off, said unit did not respond. It beeped then it turn back on by itself. Now unit works. Removed control panel. No issues with wires. Replaced panel and control board. Verified operation. Call complete. W11040881, W11545876"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ00

Near Lakeway, Texas 78734

Matthew

Job Details: 06/05/2024

Arrived onsite to replace drain hose. Found hose not on hand. Notified office. Ordering hose and office rescheduling customer.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Canyon Lake, Texas 78133

Andrey

Job Details: 06/05/2024

"Arrived on site to replace previously diagnosed control and console, replaced parts and tested, unit is now running as designed, no leaks detected job complete, installed W11550649, W11633357"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Seguin, Texas 78155

Andrew

Job Details: 06/05/2024

Arrived on site to test unit for not cooling. Found compressor kicking on but seized and shutting off after about 15seconds. Replaced run cap(WPW10662129) and start device(W11547180) with no change. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. No aluminum cap tube. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/05/2024

"Arrived on site to replace previously diagnosed panel, customer had a emergency and needed to reschedule, rescheduled for 6/11, customer wants a PM appointment ; schdld next appmnt for 6/11 TUE PM"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Round Rock, Texas 78665

Scott

Job Details: 06/04/2024

"Arrived on site ,replaced both drain hoses WPW10545278, 8269144A . Ran diagnostics. Unit is draining now . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Leander, Texas 78641

Scott

Job Details: 06/04/2024

"Arrived on site installed hinges ,cooktop and grates . Left side is normal. Right front is not touching . Ordering grate hinge W10826075 . No gas leaks detected. Parts used both W10826075, W11204008, W11214957. Call to set return ; ordrng 1 W10826075 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78717

Scott

Job Details: 06/04/2024

Arrived on site for leaking washer . Ran all fill valve test with back off . Checked bellow . No signs of leaks . No signs of any water after several tests . Couldnt duplicate any leaks . Advised on soap usage . Job complete No parts installed . Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Buda, Texas 78610

Ryan B

Job Details: 06/04/2024

Arrived on site to inspect unit for not advancing to cycle. Upon arrival customer stated unit worked with small loads but large load. Found excessive play in basket back and forth as well as side to side. Unit also shook violently for the first minute of spin cycle before balancing itself out. Ordering a 2 man 2 hour tub replacement. Office to reschedule. ; ordrng 1 2hour (2 hour) and 1 2man (2 man) and 1 W11378552 (Basket)

We serviced a

WHIRLPOOL DRYER

Model LGR7620LW0

Near Austin, Texas 78745

Ryan B

Job Details: 06/04/2024

"Arrived on site to inspect unit for being operational but not drying clothes. Upon closer inspection found glow igniter not glowing. Found thermal fuse reading open. Replaced thermal fuse, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP3392519; schdld next appmnt for 6/10 MON !"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCP22EXMP5

Near Austin, Texas 78737

Luis

Job Details: 06/04/2024

"Arrived on site for no ice. Icemaker not running through a forced cycle,replaced icemaker,icemaker passed harvest failed fill replaced defective valve ran harvest test passed,icemaker filled with water. Usedwp12544124,d7824706q"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, Texas 78758

James K

Job Details: 06/04/2024

"WRT318FMDM09 Arrived on site to replaced ordered parts. Replaced FC, RC door and name plate. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11178521 badge, LW10638683 Fc door and W11575716 RCdoor"

We serviced a

MAYTAG RANGE

Model MER6755AAS

Near Georgetown, Texas 78628

Gerry C

Job Details: 06/04/2024

MER6755AAS Arrived to inspect no heat on recently repaired burner. I found the infinite switch had failed and caused the prior repair to fail. I was able to correct the wiring issue and utilized a ceramic connector. I removed and replaced the infinite switch and tested. The unit regained all functions and operated as expected. Part 49.63.

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Georgetown, Texas 78633

Gerry C

Job Details: 06/04/2024

"WOES3030LS01 Arrived to inspect oven not reaching temperature. I found this machine is equipped with the Rapid Preheat for single rack feature and per industry standard, set the machine to standard preheat at 350? and advised the customer on the feature. The unit claimed, as expected, preheat at 395 and declined. Cycling temperatures were: 322 and 370. Averaging 346?, the machine was within MFG tolerance and no adjustments were necessary. Operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/04/2024

"Arrived on site and replaced compressor(W11582592), dye drier(WPW10143759), access valve(W11506635) and used crimp couplers(W11504434, W11504449, W11506620, W11506619). Unit now working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH3

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/04/2024

"Arrived on site to test unit for not washing properly. Ran diagnostics and found wash motor engaging. Tricked door switch and was able to run with door open. Noticed water leaking from around base of lower spray arm. Recommend lower spray arm, arm support, seal and sump assembly. Office to reschedule. ; ordrng 1 WPW10320510 (Lower wash arm) and 1 WPW10077898 (Arm support) and 1 WP8268340 (Spray arm seal)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Austin, Texas 78730

Leonardo

Job Details: 06/04/2024

Arrived on site to replace drain hose. Found new drain hose gray rubber connection can not fit through the size of the hole on the cabinet. The hole will need to be bigger and I advised customer I couldnt drill a new hole to his cabinets. He will need to get a handy man to do it. Installed the new drain hose but could not connected to the garbage disposal. Job complete. W11381654

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78722

Ryan B

Job Details: 06/04/2024

"Arrived on site to inspect unit for not draining. Upon closer inspection found control shorted causing drain to run non stop. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11603810"

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Austin, Texas 78731

Leonardo

Job Details: 06/04/2024

Arrived on site to test unit for right front grate broken. Replaced right front grate test unit and unit test good job Complete. W11380124

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Seguin, Texas 78155

Andrey

Job Details: 06/04/2024

"Arrived on site to test unit for not cooling, customer stated that it started to buzz like it was trying to turn on but just stopped cooling, tested unit found compressor starting but after a few minutes starts to buzz, need to replace compressor to fix issue, ordering compressor, access valve and dye drier reschedule for 6/11; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Bertram, Texas 78605

David Z

Job Details: 06/04/2024

Arrived on site to diagnose dishwasher that threw an F8E4 error. Found unit was leaking from left side of door gasket. Door gasket had excessive buildup of some substance that was crushed on. Replaced door gasket and found unit no longer leaking. Repair completed. Parts used - W11483553.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Liberty Hill, Texas 78642

David Z

Job Details: 06/04/2024

"Arrived on site to diagnose oven that was not able to start cycles. On arrival found display frozen. No buttons responding. Power cycled unit at breaker and retested. Verified all functions working as designed. Customer advised to install and update whirlpool app, to allow for software updates. Call completed, no parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Seguin, Texas 78155

Andrey

Job Details: 06/04/2024

"Arrived on site to test unit for not dispensing ice, tested unit found impeller stripped on dispenser motor shaft, replaced motor and impeller, tested unit is now running as designed no leaks detected job complete installed parts W11671282, WP63052-2"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, Texas 78634

Scott

Job Details: 06/04/2024

"Apt 3103Arrived on site for washer not running . Found unit went off balance tub has severely beaten cabinet . Ran diagnostics unit shut off when going into agitate , unit is draining in manual mode . Ordering 2 man , cabinet , suspension,actuator,feet .No parts installed . No water leaks detected on fill test . Call to set return.; ordrng 1 2man and 1 W11226768 (Suspension) and 1 W10478060 (Cabinet) and 4 W11179235 (Feet)s and 1 W11398781 (Actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, Texas 78641

Lou

Job Details: 06/04/2024

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that they had some milk spoil in the fresh foods section, but the freezer is cold. I tested temps in the FC=7 degrees and the RC=42 degrees on the 2nd shelf. Customer advised that they recently had a power outage which, I believe, cause the unit to get warm and then began to cool again. Removed and replaced the thermistor and tested in diagnostics and unit is operating as designed. I recommended the customer monitor the unit and schedule service if it fails again. No water leaks observed during service, job completed. WPW10384183"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Killeen, Texas 76542

Sterling

Job Details: 06/04/2024

"On arrival verified complaint of unit not heating correctly in both ovens and surface burners. Pulled unit and verified both temp sensors are in range. All elements are good and not shorted. Ran all surface burners and they all activate and cycle correctly. Ran upper oven and had temps 372, 371, 370, 325, 323, and 325 avg 347.6. Upper is working correctly. Ran lower and had temps 340, 341, 345, 300, 301, and 302. Avg temps 321.5 adjusted in calibration. Unit is now working as designed. Job complete no parts installed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Leander, Texas 78641

Lou

Job Details: 06/04/2024

"Arrived on site to inspect ice machine low ice production. Upon further inspection, I find the bin full of ice, but the cubes were smaller than the normal setting size. I placed the unit in diagnostics and tested and the unit operated as designed and is set on the normal sized setting. I tested the unit is a normal cycle and while testing, I found all of the components are operating as designed. I checked the placement of the evaporator thermistor and found it is in the incorrect spot on the evaporator tubing. I pulled the unit out and removed the top panel to get access to the thermistor harness and found the harness not correctly installed. I adjusted the harness and placed the evap thermistor in the correct manufacturer approved placement on the evap tubing. Continued to monitor the cycle and found the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Uhland, Texas 78640

Tim M

Job Details: 06/04/2024

"Arrived on site to replace previously diagnosed parts. Replaced water line (8212547RP) and installed pressure regulator (W10786952). Sealed water chute with silicone (W10841140) and cycled ice maker, no excessive splashing present. Advised customer to allow unit to cool down before expecting ice production to return to normal operation. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Austin, Texas 78703

Joe Z

Job Details: 06/04/2024

"Arrived on site for makes clicking sound. Upon arrival, customer played video of clicking sound. Found noise happens during agitation when basket rotates from right to left. Raised unit to inspect lower components. Found teeth on rotor are grinding where meet with slider. Need to replace slider and rotor at the same time. Ordering rotor and returning with prescreened parts. Office to reschedule ; ordrng 1 W10754161 (Rotor)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78723

Ryan B

Job Details: 06/04/2024

"Arrived on site to replace harness diagnosed through tech line on previous trip. Replaced harness, tested unit, unit is running as designed. Job complete. USED W11310055"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, Texas 78757

Joe Z

Job Details: 06/04/2024

"Arrived on site for not cooling, upon arrival, inspected unit and is unplugged. Noticed a lot of water at base of rc cabinet. Found fc evaporator drip pan is completely bowed. Customer states that was hot in both boxes. Also found left leveling foot is broken and had to use a furniture slide pad to assist pulling unit from wall. Unit is on a very unleveled floor. Deli ui is not responding. Contacted SW for assistance. Will need to replace defrost and electronic issues to be able to test sealed system. Need to replace left leveling foot, rc drip pan, Power supply board, Main control, LED supply board, UI, Pantry UI, Pantry UI rail Harness, Icemaker, Fill tube and Fascia Heater, All 3 Fans / harnesses and thermistors as well as shims, LEDS, inverter, and Pantry door if the door harness is corroded. CS to order parts. Need 3 hr weigh, 2 man to help with left foot roller. Office to reschedule ; ordrng 1 WPW10515763 (Left roller assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Andice, Texas 78628

David Z

Job Details: 06/04/2024

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Tested unit and found it fills, but wash motor is not washing. Replaced sumo assembly and retested. Verified unit working as designed. No water leaks. Parts used - W11613479."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, Texas 78731

Joe Z

Job Details: 06/04/2024

"Arrived on site for slow ice production as well as small dripping of water on left side of icemaker. Upon arrival, inspected unit. Found full bucket of ice. Customer states that the amount of time to produce ice is too long. Found icecycle on left side of ice maker. Confirmed that valve is not weeping. I believe there may be a hairline crack in ice mold. Replaced icemaker W11626124 and test unit. Unit fills correctly and does not spill. Customer will monitor unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Liberty Hill, Texas 78642

Lou

Job Details: 06/04/2024

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2 & F5E3-both door lock failures. I cleared the codes and continued with testing and when the unit tested the door lock, the door locked and would not unlock,and the unit shut down and displayed error code F5E2. I inspected the lock and found the harness broken at the molex connector (photo). I re-wired the harness until I can get back with a new harness. Retested the unit and it is operating as designed. I am ordering the lower harness, NTC harness and upper harness and CNOTE-LSO PER CUSTOMER REQUEST. I scheduled return service for 06/10/24 (MS). No water leaks observed during service. No parts installed today.; ordrng 1 W11509207 (Lower main harness) and 1 W11449075 (NTC harness) and 1 W11316252 (Upper harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Pflugerville, Texas 78660

James K

Job Details: 06/04/2024

"KDFE204KPS0 Arrived on site to replace ordered part. Upon arrival, confirmed wash motor was not running. Replaced wash motor assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11460946 sump and motor"