Arrived on site for a microwave oven combo that is flashing an F2 E1 (user interface stuck key) error code. I ran the unit into diagnostics and confirmed the customers complaint. The customer advised of this unit seems to sound off randomly with that error message. I went ahead and replaced the user interface and tested the unit. I found the unit working and operating as designed. Call complete. W11600634.

"Arrived on site for a range that is not igniting on one burner. Inspected unit and work area. The customer advised the unit will ignite the right front burner, but that it is taking a while for it to fully ignite. I did confirm the customers complaint and check the offices. I found that the simmer orifice was not correct, and was still natural gas. I went ahead and changed the orifice using the customers conversion kit. I test the unit and still found the right front burner hard to ignite. I checked the burner head and found the burner head not properly put together. I reassembled the burner head to its correct specifications and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for dryer taking to long to heat up. On arrival confirmed failure and found element coils warped, and cutoff stat broken, as well as entire vent hose and vent exhaust in wall of garage completely full of lint and preventing air flow. Replaced element 279838 and cutoff w10900067. Tested dryer and found it working as designed. Instructed cust9mer to get a dryer vent cleaning done asap to prevent further issues. Call complete"

Arrived on site for washer needing actuator and cap. On arrival installed w11395618 and w11481722. Tested washer and found it working as designed with no leaks. Call complete

Arrived on site for refrigerator not cooling. On arrival found issue in brown defrost heater harness coming loose from connector and not allowing unit to defrost properly. Repaired harness and found unit working as designed. Call complete

Arrived on site for washer in repeat drain loop. On arrival confirmed issue and found washer wouldnt stop and reset after draining started. Foun even with pressure hose and drain harness removed that control was sending 120v through j6 drain connection. Found drain pump resistance at 19.9. Ordering W11608056 control(psp item) and will need office to reschedule once availability of part is known .; ordrng 1 W11608056 (Control)

Arrived on site for refrigerator leaking water from ice maker. On arrival confirmed issue and found water leaking through a crack in ice maker. Replaced part wpw10190965. Tested unit and found ice maker working as designed with no leaks. Call complete

Arrived on site for range that door wouldnt lock. On arrival found that this model doesnt have any door lock or locking feature other then the control lock for button functions. Informed customer they would need to whirlpool or home depot for further assistance in getting a style that includes door lock. Reported findings to techline sr#7739876172. Call complete

"WED5620HW2 Arrived on site for unit making loud noise. Upon arrival, tested unit and found unit running as designed. Tested for heat and any obstruction on the vents and all checks good. Unit is functioning as designed. No parts replaced"

"Arrived on site to test unit for no operation. Upon arrival customer stated ice maker has stopped production and everything in the FC is encased in ice. Also lights are not working. Inspected unit, could not open the FC door. Found an air leak where the gasket is not sealing properly. Tested ice maker, found E5 bad ice maker thermistor error code stored. Unit will need a new ice maker as well. Also ordering all defrost parts as precautionary. Advised customer to thaw the unit 3 days before appointment. Ordering parts, no parts installed, rescheduled for 09/17.; ordrng 1 W10407216 (FC gasket) and 1 W11658802 (Icemaker assembly) and 1 W10567563 (Ice chute seal) and 1 W11032800 (Evap motor) and 1 W11683243 (LED light kit)"

"WDF331PAMS0 Arrived on site for unit not washing. Upon arrival, ran unit and found wash motor energized but not running. Proceeded to replace W11613570 pump and motor. Ran diagnostics and now unit is functioning as designed. No water leaks present at this time."

"WRF757SDHZ04 Arrived on site for unit not making ice. Upon arrival, found ice bucket empty. Freezing temperature present in the ice container. Proceeded to disassemble fill tube and found frozen on the inlet elbow due to heater not wrapped tightly on the elbow. Proceeded to re secure heater and add insulation silver tape. Tested heater and found 4.5 ohms on the heater and 120v receiving. Tested fill tube and found water entering the ice maker. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived on site for refrigerator not making any ice. Confirmed temps in both freezer and refrigerator are good. Tested and optics has failed test. Ordering icemaker and valve as precaution. Reset for thurs am.; ordrng 1 2198597 (Icemaker) and 1 W10408179 (Valve) and 1 W10757851 (Optics board)

"Arrived on site to test unit for no door tension and broken part. Upon arrival customer demonstrated that the door just falls to the ground when opened and manifold cap is loose and falling off. Inspected hinges and found right hinge mechanism has unhooked from the spring causing no tension when door is opened. Hooked mechanism back on and tested, door is now operating properly. Replaced manifold cap (W11568642) and secured, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated unit is new and has never worked. You can hear it fill and drain but thats it. Ran diagnostic cycle, found wash motor not engaging. Replaced wash motor assembly (W11613480) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival customer stated her lights went out. Tested and found lights not illuminating when engaging. Also found panel came dented. Replaced clips (W10854245) X2 but panel is still dropping. Will need to order new panel and LED lights. Ordering parts, rescheduled for 09/13.; ordrng 2 W11493395 (LED light)s and 1 W10735373 (Panel)"

Arrived on site to inspect refrigerator freezing in multiple locations. Upon further inspection the customer advised that she had freezing right near the vent on the side of the ice maker compartment and in the crisper draws. Refrigerator lower temp was 31 near the vent. All the thermistors passed their checks. I checked the ice box gasket and it was slightly unaligned possibly causing air infiltration into RC and causing food to freeze in the crisper portion. No gaps in the door gaskets found. Following the manufacturer guideline I raised the RC temp setting by 2 degrees and informed the customer that food will freezes if placed near the vent. Unit is operating as designed. No water leaks observed during service. No parts installed

"Arrived on site for continued issues of turntable operates continuously even when off. Ran diagnostics and get error code F6-E8 ACU not responding. Cleared error code.Contacted tech line for assistance spoke with drew and Chris. Explained all that has been done. Turntable motor continues to run unless P2 connection is disconnected. Test resistance of motor and was slightly above specs. Voltage from control to motor at idle was not consistent/ correct. Need to replace mw control , turntable motor and and harness at same time. SR# 77398689671. Tech also had me call SAFTEY. Talked to Amanda SR#7739705501 ordering harness, mw control and turntable motor. Office to reschedule ; ordrng 1 W11325789 (MW control) and 1 W11342421 (Harness)"

Arrived on site to inspect range cooktop not heating properly. Upon further inspection found the cooktop becoming warm but not heating up. I checked the wiring at the terminal black and found the L1 and N wires were in the wrong positions. I correctly wired the terminal block and checked the voltage. The voltage measured correct. I retested the unit and the unit is now operating as designed. No parts installed. Job complete.

Arrived on site to inspect refrigerator door hard to open. Upon future inspection I found the door having a lot of suction and very hard to open. I attempted to gain access to the back of the unit by rolling it out however I found the right roller in pieces and will not be able to get access to the back until replacing the front roller so I can roll it out safely. I am ordering the roller WPW10515762 and drain tube W10619951 I am scheduling return server for 9/13. No water leaks observed during service ; ordrng 1 WPW10515762 (Roller right) and 1 W10619951 (Drain tube)

"Arrived on site to replace previously diagnosed parts. Replaced console (W11622490), R hinge (W11712996) and wash motor assembly (W11416362). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect washer making noise during spin. Upon future inspection, the customer advised that during the spin he would hear a loud sound which turned out to be the sound of the drain pump activating. I explained that this sound was totally normal. Upon testing the unit I found that is was making a secondary noise from the belt. I replaced the belt and leveled the rear right leg and retested the unit. Unit is operating as designed. No water leaks observed during service. W11239857"

Arrived on site to install previously ordered parts. Replaced sump and motor W11665769 and adjuster kit W10712395. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to inspect refrigerator with frost in FC . Upon further inspection I placed the unit into diagnostics and tested all functions. All the components are operating as designed. I found that some of the insulation was lacking in areas on the horizontal mullion. I will need to order clear sealant to fill in the gaps. I am scheduling the return service for 9/12. No water leaks observed during service FW10841140; ordrng 1 W10841140 (Sealant)

"Arrived on site for not draining. Upon arriving, inspected unit. Found base of tub with standing water. Ran a drain cycle and drain pump is not operating. Test voltage and am receiving 120 from control. Need to replace drain pump. Drained all water using shop vacuum. Replaced drain pump W11462456 and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for range with damaged control panel. I found a dent in the lower right side of control panel. I replaced the control panel and unit is operating and looks as designed. Call complete. Installed W11542168 control panel.

"Arrived on site to inspect refrigerator freezer door not opening. Upon further inspection, I found the freezer (FC) door gapped on the right side and top right corner allowing warm air inside the FC section and has created ice build up inside keeping the FC door slides frozen and the door wont open. I attempted to break up some of the ice to open the door and the door continues to stay locked up. I advised the customer that they will have to unplug the unit and allow the ice to defrost in order to get the door,open to inspect any damages to parts. I provided the waiver of damages from defrosting refrigerator to my customer and recommended they pull the unit forward and place towels around the back and side of the unit and a towel at the bottom for the FC door to catch any water that will leak from defrosting the unit. Customer signed the waiver and I recommended they unplug the unit today to get the process started and to place a fan on the right side to blow warm air inside to help melt the ice. I placed the unit in diagnostics and forced a defrost on the unit to help with the process. Also, I found the digits missing on the UI when I placed it in diagnostics. I am ordering the UI and defrost heater and will return with all prescreened parts. Scheduled return service for 09/12/24. Currently no water leaks observed during service & no parts installed.; ordrng 1 W11387386 (UI) and 1 WP12729128 (Defrost heater)"

"Arrived on site for not spinning clothes. Upon arrival, inspected unit. Found agitator is slightly wobbly. Test unit and found hub has failed. Removed agitator and confirmed. Need to replace hub and agitator. Ordering hub and agitator. Office to reschedule ; ordrng 1 W11418231 (Agitator) and 1 W10528947 (Hub)"

"Arrived on site for same issue as before, top was not cold. No air was coming out of vents. On arrival I found all components working as designed. Current temps are -1 and 35. Customer says it was warm on top for about a week inspected and found pantry harness disconnected. This will cause cooling issues with pantry. Hooked up and advised customer to monitor, call complete. No parts."

Arrived on site for unit spray arm not functioning. Tested and diagnostics and found error code for wash motor failure. Ran test and found wash motor. Not engaging. Unit needed wash motor replaced. Replaced motor and tested and unit is now functioning properly. Job complete. Used w11416362

Arrived onsite for unit not cooling. Found compressor not running efficiently and no frost pattern. Ordering compressor and evaporator. Sealed system r134. Confirmed under 5yr sealed system warranty. Office to run cc on file for service visit. ; ordrng 1 W11209866 (Compressor) and 1 W10836706 and 1 wpw10143759 (Uv drier) and 1 W11506635 (Access valve)

"Arrived onsite for unit still making noise. On arrival could not duplicate noise other than a few intermittent seconds. Customer had unit pulled from the wall for better access . Contacted tech line for assistance . Spoke to Tracola SR#7739871685. Referenced, per service pointer, for adjusting drier from a vertical position to a 40-90degree position. Was able to adjust to 45 degrees without stressing lines. Other that the current adjustment the unit is functioning properly and any remaining noise will be considered normal operating noise. Job complete. No parts used."

Arrived onsite for unit not functioning properly. Found failed wash motor. Replaced and tested. Found hot water shut off from home. Building will restore supply and test. Job complete. Used w11460946

"Arrived on site for unit, making noise and write refrigerator door handle loose. Inspected and found. Noise was coming from compressor compartment where a piece of foam was hitting the condenser fan blades. Removed foam and noise stops. Also found the screws to handle were stripped inside of handle and was falling off. Replaced refrigerator door handle and unit is now functioning properly. Job complete. W11542651(1)."

"Arrived onsite for unit tripping breaker. Unit tripped during preheat. Had not been used before, first time use. Ran burn off and instructed customer on how to complete to remove potential moisture in elements. Unit did not trip during component test. Customer will monitor. Job complete ; O-emld tckt"

"Arrived onsite for unit shutting off for days at a time, randomly. On arrival. Unit was in a failed state. Uninstalled and tested. Confirmed 120 vac from supply and to filter board. Verified voltage out of board. Powered down to check cavity thermostat and was good. Powered unit to check voltage to control and unit powered on and ran normally. Called techline due to intermittency and no longer being in a failed state. Spoke to Bruce SR7739824099. Tech couldnt pinpoint source of issues. Recommend replacing Main harness, cavity thermostat and filter board at the same time. Under customer direction left unit uninstalled for next visit. Customer did not want unit installed if not functioning properly. Office to reschedule. ; ordrng 1 W11574181 (Cavity thermostat) and 1 W11685583 (Main harness)"

"Arrived on site for freezing in fresh food compartment. Diagnosed a defective diffuser assembly,replaced diffuser assembly,informed maintenance supervisor of damage on right side of cabinet,maintenance supervisor was unaware of issue from original visit due to existing maintenance guy. Tested diffuser unit working. W11645127"

"Arrived on site for breaker tripping. Per contractor,unit would trip at least once a day and when tripped sometimes couldnt reset breaker,outlet is connected to a ground fault breaker,when unit is plugged into a non ground fault breaker unit would not trip. Connected power to outlet behind refrigerator breaker did not trip,ran diagnostics,evap fan powered on,ran compressor passed,ran heater and waited,heater powered on removed evap cover checked all harness and connections,breaker did not trip,power cycled unit multiple times and waited for compressor to power on unit did not trip breaker. Attempted to call tech support however tech support closed due to trainer. Will contact tech support later in the day. Contacted tech support,per tech support recommended a standard breaker for outlet to refrigerator SR#7739876285"

"#452Arrived on site for no water. Tested unit diagnosed frozen line,adjusted lines,adjusted temperature defrosted lines tested water dispenser unit working as designed. No parts used."

"Arrived on site. Per customer ice cream not as frozen,checked air flow weak at vent,removed cover appears a good frost pattern,due to type of refrigerant frost pattern will change with air exposure,replaced fan assembly reassembled unit checked air flow from vent good. Used w11631626"

"Arrived on site to inspect unit for running intermittently. Upon closer inspection found 2 outlets for dryer in laundry room found unit not getting proper voltage at outlet to the right but outlet behind is getting proper voltage. Switched plugs found element failed causing no heat. Replaced element, tested unit, unit is running as intended. Job complete. USED 279838"

"Arrived on site to test unit for burning and popping noise, tested unit found arcing noise coming from capacitor, exposed and found damage to capacitor and diode, explained to customer that only trip and diagnostics are covered, explained to customer that magnetron, capacitor and diode needs to be replaced to fix issue, customer decided not to proceed do to age of unit and will buy a new one, job complete no parts installed"

"Arrived on site to test unit for not draining, customer stated that unit does not go into a spin cycle at the end, they need to put it on drain and spin to spin clothes out, tested unit found spin cycle settings on no spin for every cycle but drain and spin, explained to customer that some one has set spin to off or the control defaulted to no spin, set spin cycle to high spin and advised customer to make sure when starting cycles that spin is turned on, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not starting, customer stated that it only runs on quick wash, tested unit found hot water supply shut causing unit not to get sufficient water causing cycle to cancel out, turned water on and tested, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived onsite for dryer door damaged. I confirmed that there is damage on the outer door with scratches. I replaced the outer door and unit now looks as designed. Call complete. Installed W11449081 outer door.

"Arrived on site to test unit for not igniting, tested unit found bake and broil igniters not sparking, replaced spark module and tested, unit is now running as designed, no leaks detected job complete installed W11162730"

"Arrived on site to test unit for water leak, customer stated that he noticed that water is dripping on the front left side, inspected and found dispensing clogged with fabric softener, cleared out and advised customer to dilute softener with water to allow easier flow , advised against loading unit past 40% capacity, unit is running as designed, job complete no parts installed"

"Arrived on site to test unit for not latching, tested unit found lid lock clicking but not engaging, replaced latch and tested, found a loud grind come from cam when unit goes into reverse to stop basket, inspected and found cam grinding do to shift actuator not disengaging properly, replaced belt, cam and actuator and tested, unit is now running as designed, no leaks detected job complete installed, W11670519, W10721967, W11239857, W11481722"

"Arrived on site to test unit for not starting,tested unit found loose connections in terminal block causing wires to burn, replaced terminals from truck stock part 279320, unit is now running as designed, job complete installed 279320"

Arrived onsite for vent hood fan not workin. On arrival found venthood unplugged and not mounted. I found the fan not running. I replaced the fan motor and powered the unit on. Fan is now running as designed. Call complete. Installed W10910693 motor fan.

"Arrived on site to diagnose refrigerator making some noises. Customer described ramping sounds and wanted to make sure that noise was normal. We verified the noise as the compressor came on and started ramping, which is normal. Unit is cooling properly and there are no mechanical failures. Unit working as designed with no repairs needed. Call completed."

"Arrived on site to diagnose refrigerator with light out in RC. Examined and found flush mount module was out. Replaced module and tested. Verified proper operation, module was failed. Parts used - W11470191."

Arrived on site to test unit for no ice production. Found harness is not damaged. Upon further inspection found price of ice was preventing feeler arm from moving causing unit to think ice bin was full. Completed harvest and filled as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for leaking. Found over flow pan was full. Removed build up and completed diagnostics with no issues. Advised customer on using less soap to prevent over sudsing and causing leak. No parts replaced and no leaks detected at this time. Job complete.

"Arrived on site to test dryer for noise. Customer stated he tried to cancel service. His washing machine is not working and they decided to buy and new washer and dryer set. No service provided, no fee collected. Job complete."

Arrived onsite to test unit for not starting. Found L1 burnt on control. Recommend harness and control replacement. Scheduled for 9-11. No parts replaced at this time. ; ordrng 1 W11736786 (Harness)

"Arrived on site to inspect unit for error code f8e1 no water detected. Upon closer inspection found cold water not feeding at all in component activation, hot water working fine. Removed cold line confirmed line was getting water and found no build up. Replaced drawer assembly with valves, tested unit cold water is now feeding. Job complete. USED W11621181"

"Arrived on site to inspect unit for error code f8e4 overfilling float switch issue. Upon arrival found float switch tray full of water. Removed water unit was still beeping. Replaced float, unit stopped beeping. Ran diagnostic cycle unit is running as intended. Informed customer soft water causes more suds and we see more issue with pods at homes with soft water. Informed customer switching soap will help keep issue from coming back. Job complete. USED W11545764"

Arrived onsite to retrieve data logger. Inspected dispenser and water is now dispensing. Ran ice maker and did complete harvest and completed fill. Office will load data. Job complete

Arrived on site for oven not heating . Igniter is glowing but not pulling enough amps to open valve . Replaced igniter W11590294. Oven is now igniting and preheated normally. No gas leaks detected at time of service . Job complete

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Once water entered the unit, the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613570"

"Arrived on site for icemaker not operating correctly. Upon arrival, inspected unit. Found that having to keep resetting ice maker in order to operate. Replaced icemaker W11455232. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for unit not powering on. Upon arrival, confirmed issue of no oven lights or panel lighting up. Removed unit from wall cabinet. Found harness and supply wiring are burnt. Need to replace harness. Ordering harness. Customer to call us back once supply wiring has been repaired at junction box. Office to reschedule ; ordrng 1 W11245674 (Harness) and 1 WP4449751 (Tod)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, techline recommended replacing the RC shelf rails at the back wall. Upon arrival, the customer advised me of the issue which is the lower shelves are bowing inward at the inner corners. The upper shelves are seated properly. I removed the lower shelves and placed the upper shelves in their place and found the upper shelves bow inward when placed in a lower position. I disassembled the RC section to gain access to the center rail and removed it finding that the rail was badly bent in the center (photo). I replaced the center rail with a new rail and retested the shelving and they are seating properly. Reassembled the RC section and retested the shelves and unit is operating as designed. No water leaks observed during service, job completed. W11690685"

"Arrived on site to install previously diagnosed and ordered part. Due to the switch harness failure and the unit not being converted to LP, I removed and replaced the harness, converted the unit to LP and converted the regulator and tested. Unit is operating as designed. While reassembling the unit, the back left orifice holder screw got crossways and the head of the screw snapped off. The same happened on the front right orifice holder. I am ordering the back left and front right orifices holders and screws and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/11/24. No gas leaks detected during service. W11205318, W11561443; ordrng 1 W10594402 (Left rear orifice holder) and 1 W10597159 (Right front orifice holder) and 6 W11699921 (Screw)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that since they called in for repairs due to the loud noises, the unit has stopped cooling. I found the fresh foods section cool but not properly cooling to set temps. I found a large amount of frost/ice on the FC evap cover. Placed the unit in diagnostics and checked the thermistors and found the defrost thermistor closed and the defrost element is heating as I could hear is making a sizzling noise when water would hit it. Once I took the unit out of diagnostics, the compressor began to make a humming noise. I removed the back cover and found the compressor extremely hot and beginning to make a louder humming noise. I attempted to adjust the compressor, but no adjustment would stop the noise. I am ordering the compressor, access valve, UV dye drier, defrost thermistor, fan harness, defrost element, hv control, R600-COPPER CAP TUBE, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-2 HOUR JOB, NITROGEN, CNOTE-PLACE ON CANCELLATION LIST. I had my customer sign the waiver of damages when defrosting refrigerator and recommended they unplug the unit and allow it to defrost and place towels around it to absorb any leaking water from defrosting. Recommended they unplug the unit 24 hours before I return to perform the sealed system repair. No water leaks observed during service, no parts installed.; ordrng 1 W10316760 (Thermistor) and 1 WPW10384183 (Defrost thermistor) and 1 W11566892 (Fan harness) and 1 W11567493 (Defrost heater) and 1 W11595219 (Hv control) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11736670 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 NITROGEN (NITROGEN) and 1 R600COPPERCAPTUBE (R600 COPPER CAP TUBE)"

"WMH31017HS10 RG: Arrived on site for a otr microwave lights not turning off. Further inspection found part#w11552018 had caused the light issue, causing light to stay on . Installed control ran test product works as its designed."

"Arrived on site to diagnose refrigerator building condensation on ceiling of RC. Examined and took picture. Checked unit for warm air infiltration. Found over 15 inches of gaps in the RC door gasket on the left side, as well as 2 spots on the lower right side of the cabinet with a liner gap. I used some silicon to seal the gap, and was able to use my heat gun to mold and seal the gasket to the liner. This should remove all air leaks / infiltration points. I did tap the ceiling and it felt like it may be missing / not densely foamed. Checked temps with IR and found ceiling 6 degrees warmer than the walls, which is not enough to cause massive condensation. Advised to follow up if condensation returns. Unit sealed at this time. Parts used - W10841140."

"Arrived on site to diagnose refrigerator that was not cooling / dispensing water. Examined unit and found bottom half of RC and FC were cold, but evaporator fan is NOT running. Reservoir is frozen as well, preventing ice and water from flowing. Checked voltage and verified I had 120v present at the fan, motor will just not spin. Ordering evap fan to resolve. Return visit set for 9/13, customer needs AM appt. ; ordrng 1 WP2315549 (Evap Fan Motor) and 1 W11566475 (Freezer Harness)"

"Arrived on site to follow up on washer that was not running and throwing F8E1 error for Long Fill. I tested the flow and found both hot and cold dispensing at a reasonably quick rate, and should not be triggering the error. I disconnected and blew out the pressure line and had a slight pop when I did, which was likely a blockage causing the control not to see the pressure differences. I started 2 normal cycles once I reconnected the hose and they both progressed into the washing part of the cycle with no problems and we're filled to the factory spec level. Advised customer of my findings and action, and advised that if this error returns the unit will need a new control due to pressure related issues. No parts used. Call completed."

"Arrived on site to diagnose ice machine that's not generating cubes, but running. Checked cutter grid and found the wire on the far left wrap broken, causing ice to be unable to melt into cubes. Replaced cutter grid to resolve. Unit working as designed. Parts used - W10919199"

"Arrived onsite for unit needing compressor replaced. Tapped system and was charged, no signs of leak. Replaced compressor,dye drier and access valve. Pulled vacuum and charged per spec. Tested and unit is functioning properly. Customers will allow 24-48hrs for temps to stabilize. Customer will monitor . Job complete . Used w10507884, w11506635 and wpw101437"

Arrived onsite to replace damaged door. Replaced RC door. Unit is functioning properly. Job complete

On arrival verified complaint of not dispensing ice. Replaced bucket and found still not dispensing. After visual inspection found bucket is pulling the ice and not pushing. Verified motor is turning the wrong direction. Voltage is correct and polarity is correct at the wall. Spoke to GC and SW unit will need a main board. Customer declined repair. Returned the ice bucket and service already collected. Job complete no parts installed.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer stated that the unit was full of water, but they were able to get the clothes out. I found the unit unplugged and upon plugging the unit in, I did find the drain pump try to activate but not actually drain water out. I removed the water from the tub and gained access to the drain pump. I found the drain pump showing within range, but once I removed it, I found the impeller completely stripped. I replaced the drain pump and tested the unit. I found a little water flow coming through the cold water side on the valve. I went ahead and replaced the valve as well and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W 11188329 and W10876600."

"Arrived on site to inspect unit for not tumbling. Upon closer inspection found be.t broken. Replaced belt from repair kit,tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 4392065"

"Arrived on site to replace pump and motor diagnosed on previous tip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11613480"

"Arrived on site to inspect unit for light not working. Upon closer inspection found bulb filament failed. Replaced bulb, tested unit, unit is now illuminated. Job complete. USED W10886919"

Arrived onsite for washer not draining. On inspection found the pump wire pulled from the connector. Reconnect the wire and tested. Ran the diagnostic cycle on washer and it passed with no issues. The unit had water in it when I first got here and the basket was a on the ground. Ordering suspension for the washer. No parts installed during service. ; ordrng 1 W11396716 (Suspension)

WFW560CHW4 Arrived on site to re diagnose unit with 2nd man. We proceeded to unstack dryer. Removed control panel and found resister to be burnt. Replaced W11549931 control. Ran diagnostics and found unit not spinning. Proceeded to replace W11325580 control. Ran diagnostics again and found unit running within specs. Ran consumer cycle for 10 minutes and unit is agitating and functioning as designed. Cleared all codes. No water leaks detected at this time.

"Arrived onsite for dryer making a clicking noise. On inspection I could hear the clicking noise. I gain actually to the drum and found sound damper pad had pulled away from the side of the dryer and the drum was hitting it when it was spinning. I cut 2 inches off the pad, on further inspection found that the element housing was not seated all the way against the back wall. I pulled the housing in reseated it into the back part of the dryer. The pad probably pulled away from the side due to the extra heat inside the cavity of the dryer. Ran the dryer for 10 minutes and the sound was gone. No parts installed during service."

"Arrived I site to inspect refrigerator freezing in the fresh food section. Upon further inspection, I measured the temperature in the freezer as 10 and the refrigerator temperature measured 25. I gained access to the evaporator and observed no even frost pattern on the evaporator (photo) the refrigerator is overcompensating and resulting the refrigerator freezing. Im ordering parts for a sealed system repair. Compressor W11582579 lokring W11504415 lokring W11504431 lokring W11506619 tube charging W11506635 drier W11109499 lokring W11504445 lokring W11504449Evaporator W11562258 lokring W11504419 lokring W11504449 CNOTE 2-hr; ordrng 1 W11582579 (Compressor) and 1 W11504415 (Lokring) and 1 W11504431 (Lokring) and 1 W11506619 (Lokring) and 1 W11506635 (Tube charging) and 1 W11109499 (Drier) and 1 W11504445 (Lokring) and 1 W11504449 (Lokring) and 1 W11562258 (Evaporator) and 1 W11504419 (Lokring Suction line to evaporator) and 1 W11504449 (Lokring capillary tube to evaporator) and 1 CNOTE (2-hr)"

Arrived onsite for oven tripping the breaker. I took the ground off the back of the oven and ran to 500 degrees. The oven reached set temp with no issue. After reaching temp I turned the unit off and attached the ground and ran to 500 again. After set temp was reached I set a timer on the oven for 2 hours and explained to the customer that she will need to turn off after the timer is up. Unit is operating as designed. I also advised the customer to get their gfci breaker replaced is problem is still present. Call complete. No parts installed.

Arrived onsite for dishwasher not dispensing detergent. On arrival customer explained the detergent door opens but does not mix with the water. I found F4E3 and F7E1 error codes present. I found the heater to be working after a diagnostic cycle and the wash motor to be working during cycle. However the F4E3 error code was still present. I replaced the pump and motor and ran a diagnostic cycle. The unit is now operating at this time of service. No water leaks present at time of service. Call complete. INSTALLED W11613479 PUMP AND MOTOR.

Arrived onsite for console broken. On inspection the console is broken and the front of the dryer is bent below the door. Installed the new console ant tested unit. Dryer is operating as design. Ordering a new front of dryer. W11367038; ordrng 1 W11123144 (Front panel)

"WRS588FIHZ04 Arrived on site for unit not cooling. Upon arrival, both compartments is cooling below 40 degrees F. Proceeded to expose evaporator coil and found partial frost pattern (picture attached). Unit needs sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11566897 evaporator and W11557671 compressor. Unit is a R600 refrigerant. Weighing call for 2 hours. No water leaks detected at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11566897 (Evaporator) and 1 2hour (2 hour) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

"WED560LHW2 Arrived on site for unit not heating. Upon arrival, customer stated unit does not heat well. Tested unit on 2 different cycles. Moisture sensor cycle produces 171 degrees F max temp with no clothes. Times dry cycle produces 182 - 126 degrees F offset temperatures. Unit is functioning as designed. No parts replaced"

"KFGC506JSS05 Arrived on site to replace previously ordered parts. Proceeded to replace W11318331 left receiver, W11029221 latch, W11385801 glass door assy, W11194820 retainer glass, W11334152 frame glass and W11317948 right receiver. Tested unit and still same issue. Called techline and spoke with Leon SR#7739763037 and stated there is no further recommendation and WP will be reaching out to customer for a resolution. No further repair needed."

DU1055XTSS3 Arrived on site to replace previously ordered part. Proceeded to replace WPW10224428 dispenser. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise theyve been hearing and the noise was of the splutch assembly (cam) grinding or slipping during agitation cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I tilted the unit back and removed the pulley shield, belt and cam assembly and found signs of the cam teeth slipping on the pulley teeth. I removed and replaced the cam and belt and calibrated. Retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W11239857, W10721967"

Arrived on site to installed previously diagnosed and ordered part. Installed latch kit and retested unit. The unit is operating as designed. W11685626

"Arrived on site to inspect washer making a loud grinding sound during spin and agitation. Upon further inspection I found that the cam had been grinding and lowered onto the the shield and damaged the shield and belt. I found the actuator being the likely source of the failure. I replaced the splutch assembly, belt, shield and actuator. I ran an automatic test cycle and unit is operating as designed. No water leaks observed during service W10913953 W10721967 W11239857 W11409708"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, gasket, and dispenser motor and tested the unit. I found that the dispenser motor would not turn, but was buzzing. I attempted to manually spin the dispenser motor and found the motor completely seized up. I was able to remove the impeller, so I am re-ordering the dispenser motor. I rescheduled the customer to 9/12. WPW10317991, WP67006341, WP630522, W11378860, and WPW10309864.; ordrng 1 WPW10317991 (Dispenser motor)"

JGC3536GS RG: Arrived on site for a gas cook top not leveled. Further inspection found the grates seem to be the correct ones but do not fit correctly ordering part#s W10689385 and W10689386 no gas leaks detected.; ordrng 2 W10689385 (Grates)s and 1 W10689386 (Grate)

MED4500MW0 Arrived to inspect non-operation. I found the terminal block had failed on the L2 line and I replaced. The cord had been damaged and the customer will obtain a replacement and contact us for scheduling.

Arrived on site for unit. Not making ice. Upon arrival inspected unit and found no water getting to unit. Replaced valve. Tested in. Unit is now functioning properly. Job complete. Used wpw10279909

MVW7232HC2 RG: Arrived on site for washer leaking water and clunking sounds per client. Further inspection found the washer was never balanced by the installers and they cross threaded the cold water hose. Also explained to client the clunking sound is totally normal.Reconnected cold water hose and balanced tested no water leaks from water supply product works as its designed.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she was washing a very light load and that the unit would not stop continuing to run. I ran the unit through diagnostics and found an F3 E1 (pressure system fault) error code. I checked the pressure hose and did not find any damage done to the pressure hose. I blew through the pressure hose and did not find any debris in the air dome or the pressure hose. I checked all loads from the control board and found all components within range. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the hub assembly and agitator and tested the unit. I found the unit working and operating as designed. Call complete. W10528947 and W11550891.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Upon entry I found the refrigerator at reasonable temperatures but the freezer was not. I found that the unit wasnt even trying to call upon entry and gained access to the back. I found the compressor extremely hot to touch indicating a failed compressor. Ordering sealed system parts in the office. Will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)