Arrived on site for dryer taking to long to heat. On arrival confirmed unit is heating as designed. Upon further inspection I found a clog in the venting of home with moister and lint mixed through ventures and wall vent. Instructed customer they would need a dryer vent cleaning before using dryer again to insure unit works as Designed. No parts installed Call complete

"Arrived on site for dryer not tumbling drum. On arrival confirmed issue. Found rollers and idler starting to wear down but I also found the motor itself breaking down and unable to safely stay mounted in place. Im Ordering WP694089 wheel, 279827 motor, and 4392065 repair kit. I rescheduled customer for 05-30-25.; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor)"

"Arrived on site to test unit squeaking noise, tested unit found noise coming from idler pulley, replaced all parts from repair kit and tested unit is now running as designed job complete installed 4392065"

"Arrived on site to inspect wall oven error code. Upon further inspection, I found the unit display showing error code F2E1-stuck key. Customer advised theynhave cycle the power several times at the breaker and the error returns. I attempted to place the unit in diagnostics and the keys would lock out. I advised the customer that the control panel will need to be replaced and the part is on order but it didn't arrive for today's visit. I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #449482.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #449482) and 1 W11448961 (Lower oven control)"

"Arrived on site to test unit for not cooling properly, tested unit found ice maker leaking causing water to accumulate on fan scroll ceasing up evaporator fan, removed ice buildup, added sealant around fill tube and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found broken harness on bottom of FC door, will need door to fix issue, ordering door, office to reschedule ; ordrng 1 W11566705 (FC door)"

"Arrived on site for loud noise while dispensing water. Loud noise from valve,replaced valve tested water dispenser multiple times no odd noise. W11548535"

"Arrived on site to inspect cooktop not level. Upon further inspection, the customer advised that when they placed a pan with oil on the back sections of both cooktop grates, the oil shifts to the front of the pan. Customer provided a pan of a small amount of water, and I placed it on the right side grate at the rear burner and watched the water shift forward to the front of the cooktop. Placed the pan on the left side and got the same results. I inspected the grates and found both grates warped. Single sections of the grates are sitting higher than others and some are much lower. I inspected the new grates I arrived with and found the same issue. The customer advised they have been working with the manufacturer since they moved in and were sent three sets of grates and all were the same. I took several photos of the grates, some with my level and some without. I checked the cooktop itself and its level on all four sides. I advised the customer that I would have to contact the manufacturer to report my findings and provide photos of my findings on the next business day, at which time, I will contact my customer to advise of the manufacturers recommendations. In the meantime, I am ordering new grates and office to schedule return service. Unit is operating as designed except for the grates being warped. No parts installed today.; ordrng 1 W11214957 (Grates) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid harvest and is not responding to diagnostics, replaced ice maker and tested unit is now running as designed no leaks detected job complete installed W11700250"

"Arrived on site to replace previously diagnosed gaskets, replaced molded them using heat gun, unit is now sealing properly, leveled doors job complete"

"Arrived on site to diagnose a unit that would not start. Upon testing, found that the keypad is shortedspecifically, the Start button is unresponsive, as well as the Express Wash and Rinse Only buttons. Unable to test other functions until the console is replaced. Will order a new console and return on Thursday, 5/29, to complete the repair.; ordrng 1 W11165148 (Console)"

Arrived on site to diagnose unit not heating. Entered diagnostic mode and found no error codes. Inspected all connections to the heating element and thermal overload device (TOD); all connections were secure and functioning properly. Ran the diagnostic cycle and confirmed the heating element is activating as expected. Noted that the customer is not using rinse aid due to concerns about chemicals. Informed the customer that the manufacturer recommends using rinse aid to improve drying performance.Job complete.

"Arrived on site to inspect unit for blower fan not working. Attempted to activate blower and found it was humming but not spinning. Removed unit to access the blower and discovered the fan blades were making contact with the blower housing. Determined the blower was internally damaged. Replaced the blower, tested the unit, and confirmed proper operation. Job complete."

"Arrived on site to replace the door latch and control board as previously diagnosed. Replaced both parts, tested the unit, and confirmed it is operating properly. No error codes present. Job complete."

Arrived on-site for unit not dispensing water or making ice. Verified the issue. Removed the filter and the water is dispensing. Installed customers new filter and everything is working as designed. No parts used

"WFE525S0JS4 Arrived on site from previous visit to install parts. Due to range tripping breaker. I replaced control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I'm recommending home builder to replace breaker due to the fact that they told homeowners to flip breaker over ten times to fix the issue. Client will be contacting home builder to replace breaker. Calling whirlpool safety Sr #"

Arrived on site for dishwasher not drying since last repair. Found code f7e1. Reset code and ran diagnsotics. Verified connections to heater are good. Checked in line thermal fuse and it was closed. Heater pulls 7 amps during testing. Dry amps are 3. No codes after automatic test. Suspect code was not reset after repair. Unit now operating as designed. No parts.

Arrived on site for no heat dryer . Dryer is tumbling but not heating . Found thermal fuse has failed . Replaced fuse WP3392519. Dryer is performing normally. No gas leaks detected at time of service. Advised customer to get external vent cleaned . Job complete.

Arrived on site for washer not draining. Flashing lights on display. I found water still in tub and unit showing f9e1 in diagnostics. Found wire is open going to drain pump. Replaced lower wire harness. Added safety clip. Recalibrated and ran automatic test mode. Working as designed. Call complete.

"Arrived on site to test unit for not cooling properly, tested unit found RC at 42 set to 38, i was not able to get the fan to activate replace control and damper as precautionary, fan engaged advice customer to monitor if temperature is still not within range.Then the RC thermistor will need to be replaced, at this time, unit is running as designed.No leaks detected job complete installed W11455229, W11663222"

Arrived on site for door not being leveled. Raised refrigerator door to level doors. Found floor is not level. Moved unit so it can sot properly. Call complete

"Arrived on site to test unit for no power, tested unit found unitbis receiving voltage but not starting, inspected and found shorted thermal fuse, replaced and all functions returned to normal, unit is now running as designed job complete installed W10909685"

"Arrived on site with 2nd man JK. Upon arrival , test unit and getting multiple vibration sounds from unit. Removed stacked unit from tight closet. Disassembled unit for inspection. Replaced parts of repair kit4392067 and added noise padding W11113654. throughout. Test unit and all remaining sounds are normal. Job complete"

Arrived onsite to replace faulty UI and console. Replaced and tested. U it is now functioning properly. Job complete

"Arrived on site for tripping breaker upon arrival, unit is unplugged. Restored power. Unit powered on. Both condenser and evaporator fans along with compressor are all operating without tripping breaker. Ran an icemaker harvest test and harvest completed. Ran diagnostics to force all components including heater. Heater also operated without tripping breaker. Inspected main harness and is good. Allowed unit to operate for :40 minutes and cannot duplicate a tripping issue. Unit is currently operating as designed . If unit continues tripping. Please leave unit as is and do not unplug or reset breaker. Job complete"

"Arrived on site for white sediments in water after replacing filter. Upon arrival, spoke with Chris from maintenance. He explained it happened when he replaced filter. He remove filter and ran water and sediment was going away. He Will reinstall filter and purge recommended quarts. Unit is operating as designed. Job complete"

Arrived on site to replace the ring and shaft as ordered by the previous technician. Replaced both parts. Tested the unit by running the heating cycle for 1 minute five times and for 30 seconds six times. No abnormal noise was observed during testing. Job complete.

"Arrived on site for shaking violently. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found feet not leveled and suspension has failed causing basket to be too bouncy. Inspected gear case and there are no signs of leaking . Ran an automatic test cycle and all components operate correctly .Leveled feet and replaced suspension W11130362. Test unit with towels. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for possible temperature issues in RC. Upon arrival, customer is monitoring unit with a non recommended thermometer. Tested temperatures with thermocouple. Get 2 in Fc and 38 in RC. Am not seeing temperature issues. Unit is operating as designed. Job complete"

Arrived on site for unit making a nice customer stated coming from fan. Unit was installed in a very tight cavity is what customer stated. Ran bake cycle no loud noises occurring just the normal sound of the metal heating up on the inside even showed customer while fan is off can still hear the normal sound of unit heating up inner cavity. Unit is functioning properly and as designed to job completed

Arrived onsite for refrigerator making noise. Customer showed a video and stated it would cycle and last for 8 seconds. I found the noise to be coming from the diffuser opening and closing as the gears are grinding against each other. I replaced the diffuser and unit now sounds as designed. No leaks. Call complete. Installed W11236851 Diffuser.; schdld next appmnt for 5/29 THU !

Arrived on site for unit not heating. Inspected unit and found element broken took pictures. Ordering part office to reschedule ; ordrng 1 WP8544771 (Element)

Arrived onsite to replace separator. Replaced and tested. Ice door opening and closed properly. Unit is now functioning properly. Job complete

Arrived onsite to drop off filter. Job complete

"Unit 337. Arrived onsite for unit not cooling properly. Found evaporator encased in ice. Ran diagnostics and found defrost sensor reading Open (1 led). Will need to manually thaw. Ordering heater, defrost sensor and control. Set to return Monday June 2nd. Please reach out to office to make sure it was unplugged and prepared 48 hrs prior. ; schdld next appmnt for 6/2 MON !"

"Arrived on site. Reset filter status, tested ui operation good,ran diagnostic all test passed unit cooling as designed."

Arrived on site for washer needing latch w11565030. On arrival confirmed issue and installed part. Found unit working as designed. Call complete plete

Arrived onsite for washer with no function. I found the unit to constantly drain when plugged in. I took the waterline off and canceled the cycle to see if it kicks on again. Waterline was clear but unit will kick drain back on even with it removed and canceled. The water pressure sensor on the control has failed and will need a control replacement. Ordering W11607624 Cntrl-Elec to continue with repair. Office to RS as it is Out of stock everywhere. Return with all parts.; ordrng 1 W11607624 (Cntrl-Elec)

"Arrived on site for RC not cooling. Upon arrival, confirmed damper is working properly. Checked FC fan motor and found motor sputtering. Proceeded to replace WPW10464673 motor evap. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to replace dented fridge door. Upon inspection found freezer door dented took picture upload to sd and notified supervisor. Spoke with claims approved to replace freezer door. Replaced fridge door functioning properly. Ordering part office to reschedule no one on site for signature ; ordrng 1 LW10642554 (Freezer door) and 1 W11178521 (Badge)

"Unit has been moved to 141 vacant unit. Arrived on site for unit making rattling noise. Upon arrival, disassembled unit and found noise coming from heater mount. Added W11113654 sound pads (2) between mount and bottom frame. Re tested and now unit is functioning as designed."

Arrived on site. Removed evaporator cover partial to weak frost pattern diagnosed sealed system needed order compressor and evaporator in cased needed. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)

Arrived on site for a freezer that is not dispensing water. Inspected unit and work area. The customer advised that they had an issue with the ice maker not making ice due to the water issue but that their builder corrected the issuebwith water supply and it is working now. I did confirm that the ice maker was making ice and he advised that the rest of the functions are working properly. The unit is working and operating as designed. No parts were installed.

Arrived onsite for burners not working. Upon arrival customer stated it is not the oven but the cooktop giving the issue. Customer stated D&G put it as oven after he told them it wasn't the oven but the cooktop. I found the RF element to turn to high and heat but in low little to no heat is present. Infinite switch isn't actuation properly and all the other burners are working as designed. Ordering WPW10244639 RF Infinite switch and WP8273993 RF Element. Office to RS as infinite switch showing out of stock. Customer stated to have it set before 2pm as he has to leave at that time. No parts installed.; ordrng 1 WPW10244639 (RF infinite switch) and 1 WP8273993 (RF Element)

"Arrived onsite for dryer not turning. Upon arrival customer stated leasing sent them a message before ,moving in stating the unit will be replaced. I confirmed different M/S present and unit was replaced. Unit is tumbling and operating as designed. Call complete. No parts installed."

Arrived onsite for unit leaking. Inspected and found drain tube failed causing unit to backup and overflow into the freezer compartment and onto the floor. Thawed ice and flushed system. Replaced drain tube. Unit is now functioning properly. Job complete

Arrived onsite for previously diagnosed parts. When replacing suspension rods i found the back right shock to be missing indicating that was the issue with knocking the vent off. I replaced all suspension and unit now operates as designed. No leaks present. Call complete. Installed 4x W10822553 SHOCK.

Arrived on site to replace dented fridge door. Replaced door and tested unit is functioning properly and as designed to. No one on site for signature job completed

KGCU482VSS02 No service done on product client stated product is working as its designed.

Arrived on site for unit not cooling. Inspected unit found compressor not turning on. Inspected compressor area found start swith not connected at compressor and compressor not seated properly missing leg and possibly damaged. Notified supervisor GC and sent pictures also uploaded a few on sd. Called tech line Sr#7741635196 recommended replacing compressor. Ordering parts office to reshedule and give 2 hrs for sealed system repair. ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W11580057 (Compressor)

"Arrived on site replaced both fz door rails , and only right hand side fresh food gasket W10830162, W11658402. Unit is functioning properly. No water leaks detected at time of service. Job complete"

"Arrived on site for oven smoking, removed rails. Removed oven floor, inspected and found unit to have a nice blue flame. No problem with ignition or gas found. Heated unit to 500f. As it heats it does start to smoke. Smoke is getting less. Whatever is causing it is getting cooked off. Advised customer unit working as designed. Call complete no parts"

"Arrived on site for dishwasher showing f8e4. Entered diagnostics and found f9e2, f8e4. Customer said it came on when off. Found water in overflow pan. Cleaned and cleared. Ran diagnostics test and found no leaks. No evidence of leaks, cusfomer says a water filter leaked above the dishwasher and after she notice that is when the dishwasher error showed. Advised customer this can cause this problem, unit working as designed. Call complete. No parts."

Arrived on site for dryer not heating. Verified proper voltage. Testing proves drum turns but no heat. Removed front panel. Found heating element was open. Replaced heating element. Verified operation. Call complete

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I ran an airflow test, and found that the airflow was showing restricted. I removed the vent from the back and tested again and the dryer passed the airflow test. I tested the dryer cycling temperatures, and it is heating properly. I advised the customer that the vents are showing and restriction and will need to be checked and cleaned. The dryer is operating as designed. No parts installed."

"Arrived on site for dryer tripping breaker . Checked voltage and polarity at outlet, checked good . Same at terminal block. Heater element , thermostats are working normal. Harness is no good shape no shorts found . Ran dryer empty on timed dry and no tripping occurred. Ran load of semi wet towels on regular cycle for about 15-20 mins , no tripping occurred. Customer did have video. Control LED would dance just before tripping . Recommended having vents cleaned due to moisture building up in cabinet. Job complete"

"Arrived on site to inpsect dryer not heating. Upon futher inspection, I checked voltage at the terminal block. The incoming voltage is corrected however the ground and neutral were reversed. I corrected the wiring. I gained access to the back of the unit and found that one wire to the operating thermostat was disconnected. I checked the fuses and the heating element and thermostat, and all checked good. I reconnected the wire to the thermostat and tested the dryer. The dryer is now operating as designed. No parts installed."

Arrived on site to inspect left rear burner not heating. Upon further inspection I found that the burner was measuring open. I gained access to the burner and found thatbit had burned out. I replaced the burner and reassembled and tested the range. The range is now operating as designed. W11171119

Arrived onsite for unit making noises. Customer believes noises during ice making process. Ran test and confirmed noise during harvest. Notified customer that this is when the tray flexes to dump ice. It is a normal noise and all is functioning. Customer will monitor. Job complete

"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor. However, the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher, and the dishwasher is now operating as designed. No water leaks observed during service.W11665769"

Arrived onsite and tested unit for ice production concern and found water fill out of spec by 1/3 inch below the reservoir overflow again. Replaced the pump assembly and retested. Now the fill function is restored. Customer advised electric charge softener management system whole house treatment had been installed. Advised customer to maintai contact with supervisor Gerry in event of ongoing symptoms. No charge W11542867

"Arrived on site to test unit for pump running. Upon arrival customer stated unit has to be unplugged or it runs continuously. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Found F3E1- pressure sensor fault error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Will need to order. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11607637 (Control)"

"Arrived on-site for washer, not fully spinning out clothes on arrival found 285811 cam, & 285753a coupling both shattered into multiple pieces. Replace both parts and tested washer and found no leaks and unit working as designed, call complete"

"Arrived on site for dryer needing w11591405 harness, on arrival customer stated unit it had recently stopped counting down on timed dryer since last visit. I replaced previously listed part as well as wp8577274 thermistor, and control trol w11728016. Verified timer shuts off as designed on time.Dry and unit fluctuates to heat properly now on Auto sensing cycles call complete"

I ride on site for a refrigerator that is making abnormal noises. Inspected unit and work area. I found no evidence of any defrost issue of any kind in the freezer area and found the freezer at 3?F. I ran the unit through diagnostics and tested all components. I found all fans and compressor working and operating as designed. I found no evidence of any abnormal noises present during operation. The unit is working and operating as designed. Call complete. No parts were installed.

Arrived on site to replace paint chipping on handle. New handle side plastic pieces broken inside box took picture. Ordering new handle office to reschedule. No one on site for signature ; ordrng 1 W11707073 (Handle)

"Arrived on site for washer not completing cycle . Ran diagnostics got 7-5 7-9. Found oil on stator .and cabinet. During test wash making alot of noise . Ordering gearcase ,suspension , rotor ,stator,slider clutch wash plate . Return set 5/29.; ordrng 1 W10902814 (Wash plate) and 1 W11393685 (Gearcase) and 1 W10915700 (Starot) and 1 W10915701 (Rotor) and 1 W11130356 (Suspension)"

"Arrived on site for dryer not starting. On arrival confirmed firmed failure. Fou d voltage from outlet correct and motor and pts working, with soor switch also working. Found thermal fuse wp3392519 broken and replaced it. Found vent went straight outside wall of home and had no obstructions. Found vent hose wasn't kinked. Reported findings to techline sr#7741637546 and during phone call i found motor windings are opening up and shorting out fuse. Reordering thermal fuse as well as a motor 279827, WP694089 wheel. Rescheduled customer for 05-30-25; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 wp3392519 (Motor)"

"Arrived on site to replace parts ordered by the previous technician. Replaced the main harness, left front and right rear switches, and the right rear element. Tested the unit, and it is functioning properly. All burners are heating as expected, and the indicator light activates only when the stove is in use. Job complete."

"Arrived on site. Unit not powering on diagnosed a defective drain pump replaced drain pump ran water through pump water drained checked tubing connections no leaks,ran diagnostic pump shutting off water fill early replaced pump. W11539855,w11542867"

Arrived on site. Found m/s and history of the unit at this address do not match. Model number for the unit at this address is WTW4850HW3. Job complete.

"Arrived on site, issue with the unit has already been resolved on the last service call. Unit is running as designed, no one on site for signature, no parts installed, job complete."

"Arrived on site to test unit for lid not latching and same cycle is being run. Upon arrival started a regular cycle, as soon as unit began to fill the drain pump engaged and began to remove water. Canceled cycle, entered diagnostics and ran a test cycle, as soon as water began to fill the drain pump once again engaged immediately. Found F3E1 pressure system fault error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Will need to order control to resolve issue. No one on site for signature. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for no ice production. Upon arrival customer stated they rarely get ice and when they do the cubes are very thin. Cycled ice maker, when filling water pressure was extremely low. Dispenser also has really low water pressure. Removed filter, water pressure has been restored to the dispenser. Cycled ice maker, unit filled with ideal amount of water. Advised customer to have the filter replaced to resolve low water pressure issue. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect unit displaying F1E0 error code, indicating an internal board failure. Tested the unit and confirmed a shorted control board. Replaced the control board, retested the unit, and confirmed proper operation. Job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated ice chute gets clogged with ice, then it turned into a block. Inspected unit, found chute filled with crushed ice and frozen. Removed ice and tested unit, could not mimic issue. Unit is dispensing crushed and cubed ice with no issues. Advised customer to monitor unit, for the next few days when dispenser is used inspect the chute and if issue returns, document the conditions. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on-site for washer not filling. Was getting 120v at cold valve but not getting water. I replaced the valve and tested the unit. Washer is dispensing hot and cold water now. W11220230 used

Arrived on-site for dishwasher leaking. I found that the top tub mount was missing 2 screws. I replaced them and cycled the unit. No leaks while on-site. No parts used

Arrived on-site for washer not spinning. Found it getting code for not sensing pressure. Pressure hose is in good shape. I replaced acu(w11550649) and ran diagnostics. No error codes and unit is operating as designed

"Arrived onsite for overloading compressor not cooling properly. Replaced compressor and added dye drier and access port. Pulled vacuum and charged unit to spec. Observed for proper heat exchange and operating compressor. Installed unit and plugged in again and observed for proper restart. Unit is now operating as designed. All checks good. W11557425, W11506635, WPW10143759"

Arrived onsite to inspect oven not reaching temps upon further inspection ran test at 350 unit never reached 350 it's temp at 350 15 minutes after preheat was 285 tried calibrated temp to 15 above didn't work removed unit from wall replaced main control W11448962 reinstalled unit ran test again at 350 unit is reach temps now unit is working as designed

"Arrived on site to inspect microwave wall oven combo unit fan noise. Upon further inspection, the customer opened the microwave door and said they could hear a humming noise inside. I got down the the opening of the microwave and could hear a faint humming noise and advised the noise is coming from the microwave light transformer. I explained that the transformer is a low voltage 60 hertz transformer and it rests on top of the sheet metal at the top of the microwave and the only time they'll hear the noise is when they open the microwave door as the light turns off when the door is closed. I placed the unit in diagnostics and checked for error codes and found none. Using my microwave tester, I tested the microwave and it's heating as designed. I tested the oven on Bake at 350 degrees and it completed preheat andmis heating fine. The unit is operating as designed and no repairs needed. I made recommendations for use and care, job completed."

Arrived onsite for oven to install rebuilt main control upon arrival installed control 8303885 ran bake at 350 verified unit reached 350 with multimeter unit is working as designed no other issues with oven

"Arrived on site to inspect washer leaking water from the door. Upon further inspection, I found the bellow has a tear where the door meets the bellow at the bottom of the door (photo). I inspected the dispenser drawer and all hoses and they are secured and dry. I removed and replaced the bellow and tested the unit. Unit is operating as designed. No water leaks observed at the end of service, job completed. W11578223"

"Arrived on site to inspect microwave control cover coming off. Upon further inspection, the customer handed me a piece of the control cover that had fallen off. I found it to be the cover that installed above the control panel that covers and protects the inside of the control panel from getting cooking grease/oils on the components. I am ordering the cover and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #449336.; ordrng 1 W11593035 (Cover) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #449336)"

"Arrived on site to test unit for not working properly, customer stated that unit starts washing with no water, tested unit found all cycles running normal but customer has a video with unit washing for over 5 minutes with no water, replaced control as precautionary and tested, unit is now running as designed no leaks detected job complete installed W11687817"

Arrived onsite to inspect oven not heating upon further inspection found unit not heating console is working replaced control W11649136 ranbake test at 350 unit is working as designed

Arrived onsite to inspect refrigerator not cooling upon further inspection ran diagnostics found evap motor not engaging removed freezer door & back panel replaced evap motor W11578030 reassembled unit ran diagnostics evap motor is now engaging advised customer it would be about little bit before unit is cooling in the rc unit is working as designed no leaks observed during service

"Arrived on site to test unit for not working properly, customer played video of the issue, drain pump running but the cycle is not on, tested unit did not find and issue with the harness or pressure hose, will need control to fix issue, ordering parts office to reschedule ; ordrng 1 W11603810 (Control)"

"Arrive down site for a washing machine that is leaking. Inspected unit and work area. The customer advised that she was washing a load of towels and then a load of sheets. She advised that it was leaking from the door both times. They advise that after those two cycles and she called it in, the unit has not been leaking in the past four washes. She didn't know if there was an issue, so she wanted to have it checked out anyway. I checked the bellow and found no tears or cuts in the bellow. I did find access dog hair around the door where the rubber bellow meets the door near the bottom. I removed the excess dog hair and ran the unit on a bulky wash cycle. I found the unit working and operating as designed without leaking for 20 minutes. I advised the customer that it appeared that the dog hair was creating a separation of the barrier in between the bellow and the door. I did advise her to make sure she cleans. Off the door if she ever sees any leaking like that, but that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived onsite for oven not operating to customer satisfaction on family pizza recipe. The top is cooking too fast and the bottom is not yet crispy. Provided insights into oven design to equip the customer for best performance on the family recipe. No parts. Unit is operating to spec.

Arrived on-site to install ordered parts. Found we received the wrong parts. I'm ordering W11043011 module for return visit. Office will need to reschedule. Customer wants Tyler to come back. Customer didn't sign; O-emld tckt

"Arrived on site to test unit for noise, ran diagnostics found no issues, customer stated, that's a noise is present when the water is filling and when it starts agitating, put clothes into the washer.And started a cycle, could not replicate any the noise that the customer was describing, inspected underwasher found no signs of gear case failure, slider also looks good, advice customer to monitor and if the issue returns, take good videos and call is back if necessary, at this time, unit is running as designed, no leaks detected job complete no parts installed"

Arrived onsite and installed sump and motor to repair wash power issue. Unit is now operating as designed. Advised customer on repair. W11613379

Arrived onsite for dishwasher not advancing cycles. I found a F4E3 wash motor failure present. I confirmed motor wasn't running and replaced the pump and motor. Unit now operates as designed and no leaks were sighted during testing. Call complete. Installed W11025157 MOTOR ASSM.

Arrived onsite for dryer making noise while spinning. I found the pulley and rollers worn causing the noise. I replaced the roller kit and tested unit. Unit doesn't make the noise anymore and is operating as designed. Call complete. Installed 4392065 Repair Kit.

"Arrived on site to inspect refrigerator not cooling, not making ice, and ice maker light not working. Upon further inspection, I found frost built up on the FC evap cover, no ice in the bin, and the ice bin light not working. I removed the evap cover to find the FC evaporator engulfed in frost and ice. I placed the unit in diagnostics and tested the defrost element in test 6 and 38 and found no voltage to the element. I tested the element and it has good continuity. I tested the bimetal and found it open in test 6. Also found the open door indicator on the UI was not coming on when the doors were open. I tested the bin light harness and it has good continuity. I removed and replaced the UI and cycled power and still no indicator or bin light. I tested the ice bin light in test 12 and the light turned on. I advised the customer of my findings and am ordering the hv control, FC evap harness, defrost element, CNOTE-LSO PER CUSTOMER REQUEST, and CNOTE-SCHEDULE WITH TICKET #449342. Scheduled return service for 05/30/25 (CW). No water leaks observed during service and customer will unplug and allow unit to defrost before return service. W11340158; ordrng 1 W11449066 (Evap harness w/bimetal) and 1 W11172798 (Hv control) and 1 W10857624 (Defrost element)"

"Arrived on site to complete special project S153EB. Upon arrival customer stated unit will continue to run after cycle is complete. Followed TSP W11766193, applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Found F3E1 pressure system fault error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Will need to order. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11607637 (Control)"

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I manually tested the valves and the unit is getting water. I performed another automatic diagnostics test and the unit operated as designed. The customer provided a photo of the unit display showing the msg No water detected. I found service pointer #W11758510, which indicates that with the error code shown on the unit, the unit needs to be connected to Wi-Fi through the mobile app in order to operate correctly. I assisted the customer in downloading the correct app and then assisted in connecting the unit to Wi-Fi. Once the unit connected, it began the software updates, which the service pointer states it could take 5-20 mins to complete. I attempted to contact the Whirlpool Wi-Fi team, but they were already closed. I recommended the customer allow the software download to finish before trying to use the unit and if they continue to have issues with the Wi-Fi to contact the Wi-Fi team for assistance. The unit is currently connected to Wi-Fi through the app and the update is in progress. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived onsite to inspect washer not completing cycles upon further inspection ran diagnostics unit did operate as designed during diagnostics ran normal quick wash couldn't duplicate issue removed top check pressure tub no debris present checked drain pump light debris removed unit is working as designed no leaks observed during service