Service History 318

Near Austin, TX 78717
Wesley
Job Details: 11/25/2020
DRYER WHIRLPOOL WGD6620HC1 Arrived onsite and detected gas leak in standby. Ordering burner assembly to repair. ;
Near Austin, TX 78738
Leonardo
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete. No leaks present at This time.
Near Kempner, TX 76539
Al
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL ED25PWXAN00 "Arrived to inspect a 27 year old refrigerator not working. Accessed the rear and found the compressor, condenser fan were not working. Removed and replaced the thermostat control
Near Waco, TX 76706
Jonathan
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for arranged that won’t ignite the oven burners. Inspected unit and work area. Tested unit in both back and broiling cycles and found the unit clicking but gas not being supplied to light the oven. Spoke to SW and was advised that the issue was going to be with their gas regulator.
Near Killeen, TX 76542
Al
Job Details: 11/25/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator dispenser and ice maker issues. Found the tube at the dispenser wasn’t inserted properly causing the water to flow freely from the tube. I disassembled and corrected the issue. I also R&R the ice maker due to no ice. I also assisted the customer with installing a new filter she purchased Customer satisfied Job completed
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for broken dispenser. Found dispenser door not closing or opening correctly. Replaced dispenser test unit and unit test good no leaks present job complete.
Near , TX 78611
Jonathan
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived on site for refrigerator with top lights and freezer light out. Found the RC lights worked when jumped. Replaced freezer light with truck stock and unit is now working as designed. Call complete.
Near Austin, TX 78703
Scott
Job Details: 11/25/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site swap with apex unit with new unit . Installed unit all checked normal. Job complete .
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
DRYER WHIRLPOOL GEC9858EQ0 Arrived on site to test unit for not doing anything. Found motor humming from being seized. Cleaned motor and attempted to remove wheel. In the process motor freed up and was spinning fine.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace friction pads. Replaced pads, tested unit and unit is functioning properly.job complete."
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
DISHWASHER MAYTAG MDBH955AWW "Arrived on site to inspect dishwasher for not working, upon install found no change to unit, small brown marks on ribbon cable. Ordering UI and cable. Office to reschedule ; ordrng 1 99003530 (PANEL )"
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to test unit for not heating. Found cutoff was no good. Replaced cutoff, tested unit, unit heats good. Hooked venting back up and found venting leading to exterior is clocked preventing unit from operating correctly and burning out cutoff. Advised maintenance needs to have venting cleared. Also advised not to use unit till venting issue is addressed."
Near Seguin, TX 78155
Andrew
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived on site as helper to assist in drum replacement. Assisted with drum replacement. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for oven not responding. Test unit and found bad control board and bad console. Ordering new console office to reschedule. ; ordrng 1 W11261169 (CONTROL BOARD ) and 1 W11297709 (CONSOLE )
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose an oven that did not turn off. Tested all parts and components and found no failures to unit at this time. Advised homeowner on panel operation. No further repairs are needed at this time and all is working properly.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/24/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite and found unit control failure. Unable to run calibration. Unit tested well in diagnostics but would not do anything in wash cycle except turn the valves.
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW8300SW01 Arrived (2/2) and inspected washer leaking. Disassembled and checked for leaking inside and out and couldn’t locate any defects. Job completed Unit works as designed.
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite for loud operation and used sealer to reduce running noise of condenser. All checks good. Unit is otherwise operating as designed.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
RANGE WHIRLPOOL WEC310S0FB3 Arrived onsite to replace previously diagnosed parts. Replaced keypad. Tested cooktop and oven. Unit is functioning properly. No error codes. Job complete
Near Austin, TX 78758
Scott
Job Details: 11/24/2020
DRYER WHIRLPOOL WGD5100HW0 "Arrived on site for dryer shutting off in sensor dry . Now unit is having door switch issues . Ordering sensor ,electrodes , control and door switch . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WPW10298258 (SENSOR )"
Near Austin, TX 78726
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site to diagnose refrigerator with several lights out in RC and freezer. Found freezer module failed and needs replacement. Ordering module. ; ordrng 1 W10695459 (module)
Near Kyle, TX 78640
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for door to unit not shutting properly when door is pushed from a distance. Looked at unit. Let customer know that door may not seal properly when pushed from a distance to shut as opposed to physically pushing the door shut. Called Techline, Techline said that the refrigerator door may shut better because the door on the refrigerator side is bigger and the freezer door may not shut right away because of the smaller size of that door. Got Sr#7729345919. No issues at this time. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 11/24/2020
WASHER KENMORE 110.470896 Arrived onsite for washer leaking. Upon arrival found unit is operating as designed but hot hose was not connected to valve correctly dripping water slowly but surely from back of unit causing for unit to have large puddles leading around. Tightened valve and charged customer service fee. Job Completed. No signs of leaks during service.
Near Marble Falls, TX 78654
Cliff
Job Details: 11/24/2020
DISHWASHER KENMORE 665.17383N710 "Arrived on site to diagnose a dishwasher that is not draining. Found debris still causing partial blockage in unit. Removed debris and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
Near Austin, TX 78754
Scott
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDFE104HWH0 Arrived on site for upper rack rubbing on left side of tub . Found upper rack wrapped . Ordering rack . No error codes of water leaks detected at time of service. Call to set return ; ordrng 1 WPW10350382 (UPPER RACK)
Near Austin, TX 78704
Leonardo
Job Details: 11/24/2020
RANGE KITCHENAID KGSS907SSS00 Arrived on site to test unit for oven not igniting. Test unit and found bad igniter will order new igniter office to reschedule ; ordrng 1 WP9760229 (BAKE IGNITER )
Near Austin, TX 78728
David
Job Details: 11/24/2020
RANGE SAMSUNG NX58H5600SS "Arrived on site to diagnose range with bake element not coming on. Tested ignitor and found no resistance in igniter, Open line. Retested with new igniter and unit is working as designed. Call complete."
Near Temple, TX 76502
Jonathan
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and cover and tested unit. Tested unit in a manual spin and agitation and found unit working as designed. Attempted to move the unit to a water source but that part of the store was located off by furniture and boxes. Tested unit three more times in a high speed span and heavy agitation and did not find any evidence of gear case failure. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/24/2020
REFRIGERATOR GE ZISB420DMD Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/24/2020
MICROWAVE GE JVM1631WB005 "Arrived on site to test unit for no power. Found control receiving proper voltage but not putting voltage out. Ending control board to fix issue. Handle is also broken, needing handle. ; ordrng 1 WB15X10023 (handle assy) and 1 WB27X10473 (CONTROL)"
Near Killeen, TX 76549
Tyler
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF310PAAB4 Arrived on site for a dishwasher that was not drying the dishes properly. Upon arrival I ran a diagnostic test and verify that each cycle was filling agitating washing draining and drying etc. during the dry cycle I was able to verify and test at the main control with sending 120 V down at the heating element and protective TOD at the bottom and the heating element was heating up the dishwasher and functioning as designed I did fine however that the OWI sensor that test the inner temperature of the water and air in the tub was not functioning and reading correctly that the unit needed to be dried still then replace the own sensor and retest of the unit and verified that it was drying during a automatic dry cycle exactly as designed. I also explain to the customer that because of the plastic tub the unit had that at the end of each cycle it was best that they open the door to allow the unit to vent out the humidity per past whirlpool recommendations on t
Near , TX 78620
Leonardo
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL KMCS1016GSS Arrived on site to test unit for door not opening. Test unit and found latch getting stuck could not find part numbers office to research part. I have no service to call Techline ; ordrng 1 LATCH (LATCH) and 1 PARTRESEARCH (PART RESEARCH )
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found defrost issues and talking to Techline Sr 7729349847 was told to order kit for service pointer, found during service pointer inspection a bent drain pan. Ordering parts. Office to reschedule ; ordrng 1 W10525237 (PAN) and 1 W11457241 (KIT)"
Near Georgetown, TX 78628
Tommy
Job Details: 11/24/2020
OVEN GE 164D3871POO1 Arrived onsite for oven door jammed and not turning off. Upon arrival found door lock blinking and door damaged and missing screws. Used some screws on hand to repair door.
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2020
DRYER MAYTAG MED7230HW1 Arrived on job to replace previously diagnosed parts. Panel detected reorder. ; ordrng 1 W11413567 (PANEL) and 1 WP697772 (wheel)
Near Round Rock, TX 78681
Tommy
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher have F8 error code. Upon arrival found unit Sump was weak as well as control was misreading error codes from water fill valve. Ordering sump and control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416362 (PUMP AND MOTOR ) and 1 W11416362 (CONTROL )
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
DRYER WHIRLPOOL WED8300SW0 "Arrived to inspect dryer not heating, inspected and found a massive lint buildup underneath the unit.
Near New Braunfels, TX 78132
Robert
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of not cooling in refrigerator section. Found thermistor out of range. After replacement test operation
Near Austin, TX 78734
Brandon
Job Details: 11/24/2020
REFRIGERATOR GE GTE21GSHDSS "Arrived on site to replace fresh food section door with gasket, after replacing, formed the gasket, unit tested good.
Near Lago Vista, TX 78645
Lou
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed until it began to agitate and the agitation was very loud. I tilted the unit back and found a large amount of gearcase oil on the side panels, rotor and drain pump. I advised the customer of my findings and that the gearcase is out of stock. I am ordering the gearcase and will return with the slider and clutch. Due to the gearcase being OOS, I recommended that the customer contact Whirlpool for assistance. Office to schedule return services when the part arrives. No water leaks observed during service.; ordrng 1 W11455453 (GEARCASE)"
Near Austin, TX 78717
David S
Job Details: 11/24/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site for cooktop not lighting properly. I inspected the unit and work area. I found all burners working except the front right burner. I inspected the orfice and found it clogged with debris. I replaced the orfice and retested the unit. It is now working as designed. Job complete.
Near Austin, TX 78703
Kevin
Job Details: 11/24/2020
WASHER WHIRLPOOL MHW8630HW0 "Arrived on site and inspected washer and found saved error codes F0E2, F0E5. Customer has experienced washer not completing cycle four or five times in the past five months. Ran a diagnostic cycle and a completed properly. Replaced water level switch and discussed correct detergent usage. Customer will use washer and monitor outcome, job complete"
Near Austin, TX 78703
Kevin
Job Details: 11/24/2020
DRYER WHIRLPOOL MED8630HW1 "Arrived on site and inspected dryer and found lint screen housing is broken and will need to be ordered, took one picture.; ordrng 1 W10906551 (Lint screen housing) and 1 WPW10516085 (Lint screen)"
Near Leander, TX 78641
Lou
Job Details: 11/24/2020
OVEN KITCHENAID KOCE500ESS11 "Arrived on site to install previously diagnosed and ordered part. Due to the temp probe jack being defective, I removed and replaced the jack and tested. Unit is operating as designed with no further error codes. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher with a finished cycle all dishes had been heated and dried, working to specs. All functions of the element worked, instructed customer on use of rinse aid. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking from right hole in panel, replaced dispenser and screw, no problems found. Tested water functions with no leak. Complete"
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 spoke with Andy at tech line documenting noise on hi speed due to vibration in venting and installation. Referring customer to builder for resolution .
Near Austin, TX 78717
David S
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for microwave display not working. I inspected the unit and work area. I found the unit to have good voltage from the outlet. I found the internal fuse was broken. Cause either by bad interlocks or bad high voltage system. I am ordering the, mag, cap, diode, transformer, and both interlocks. This is the second time this has happened with this unit. W will need to call and document with techline. Customer stated they just want the unit replaced, because this problem keeps happening. I advised the customer call whirlpool and speak to there customer service about a replacement. The office will reschedule as parts are expart. ; ordrng 1 W10138793 (FUSE) and 1 W10818686 (MAG) and 1 W10850446 (CAP) and 1 W10880342 (TRANSFORMER ) and 2 W11197766 (INTERLOCKS )s and 1 W11256462 (DIODE)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for error codes, upon inspection found the right side deactivated, replaced module and recalibrated, all functions returned, tested all burners individually. No problems. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve clogged, replaced the valve and tested for leaks, no leaks found. Complete"
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW2 Arrived on job for complaints of noise on spin. Will need washplate to complete. ; ordrng 1 W10919191 (washplate)
Near Lakeway, TX 78734
Brandon
Job Details: 11/24/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of door open/close error, found failed interlocks and switches. Ordering switches and bringing back interlock. The interlocks need to be used with the new switches. ; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"
Near New Braunfels, TX 78130
Robert
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of lights not working. Found loose connection at freezer light. Connected and now working properly. No leaks detected at time of service
Near Granite Shoals, TX 78654
Cliff
Job Details: 11/24/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to diagnose a washing machine that is not cycling properly. Found voltage reversed in wall outlet causing computer failure. Corrected outlet and tested unit. Computer will need to be replaced to complete repairs. ; ordrng 1 W11033573 (FILTER) and 1 W11419171 (CONTROL)
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to install previous diagnosed parts. Removed failed UI/ panel control and electrical control, installed new. Assembled unit and tested operation. All tested good .
Near Austin, TX 78739
Kevin
Job Details: 11/24/2020
OVEN WHIRLPOOL RBS305PVS02 "Arrived on site and replaced control board diagnosed on previous visit, after replacement oven is heating properly, took one picture, job complete"
Near Cedar Park, TX 78613
David S
Job Details: 11/24/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for dryer taking multiple cycles to dry clothes. I inspected the unit and work area. I tested the dryer and found it only heating on medium, and had poor air flow while hooked up to the exterior vent. I replaced the temperature switch, and retested the unit. I found it heating in all settings. I spoke to the customer about having the exterior vent cleaned and recommend vent wizard. Job complete."
Near Cedar Park, TX 78613
Wesley
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived onsite and found unit spinner arm worn and snapped. Replaced spinner arm. Advised customer on repair.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/24/2020
COOKTOP KITCHENAID KCED600GBL01 Arrived on site today goes I cooked up with a hot surface light not operating properly. Tested unit and found light shorted. Wiring harness will need to be replaced to complete repairs. .; ordrng 1 W11190475 (harns-wire) and 1 W11190480 (harns-wire)
Near Kyle, TX 78640
Robert
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of too cold ran diagnostics and damper door open and close. Replaced control. No leaks detected at time of service.
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice and dispensing irregularly, found that pressure changed when filter was removed, ordering pressure tubing and customer will test without filter. Office to reschedule; ordrng 1 W10267701RP (PEX) and 1 W10786952 (PRESSURE ) and 1 W11312191 (VALVE)"
Near Austin, TX 78732
Brandon
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of ice maker not working, found broken ice maker, I replaced ice maker, unit tested food.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG515S0EB0 "Arrived on site for range cooktop burners having a high flame. Inspected unit and work area. Found burners heads did not have correct burner caps. Will need to order caps. Found no ETA available on part. Office to schedule appointment when ETA is available. Connected office on warranty coverage (MS), found unit under manufacturer warranty. ; ordrng 1 SEENOTE (OFFICE SCH) and 1 WPW10183375 (BURNER CAPS)"
Near Austin, TX 78704
Luis
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KSCS25INSS00 "Arrived on site for chirping noise and mullion overheating. Customer powered unit on,chirping noise from main control diagnosed unit will need a new main control.
Near Austin, TX 78759
Scott
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for water leaking again in fresh food liner . Found drain tube almost completely blocked with gunk . Replaced tube . no other leaks detected at time of service. Job complete .
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for still not fixed same issue and water is leaking from ice maker 11/17/2020 REFRIGERATOR - NO the fridge has completely defrosted and producing zero ice in the last 26h, while in the settings the temperature for the fridge and freezer are set to the device recommended 37F and 0F, with my infrared thermometer I am measuring 63F and 60F inside the deviceFridge was not cooling at all. Checked voltage at inverter and compressor. Both getting good voltage. Need authorization on the following: Ordering compressor W10832994, Coupler W10913906, Inverter W11087200, and Dryer WPW10143759. ; ordrng 1 AUTHOW10832994 (AUTHO compressor) and 1 AUTHOW10913906 (AUTHO coupler) and 1 AUTHOW11087200 (AUTHO invrtr-box) and 1 AUTHOWPW10143759 (AUTHO dryer)"
Near Austin, TX 78723
Luis
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site for water issues. Diagnosed a defective water valve,replaced water valve tested water dispenser good,tested icemaker fill good."
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived onsite for cooktop knob lights not working. Found that unit was needing 4 total lens light disks to function correctly. Had one on hand to test. Tested unit and light does function. Will need to order 3 additional W11310261. Spoke to parts department for parts search and during call notified me that an order will be placed. Office to reschedule. ; O-emld tckt
Near Temple, TX 76502
Jonathan
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for a range that is flashing an error code every now and again. Inspected unit and work area. Placed in service diagnostics and found an F1 E3(internal board failure).
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
RANGE WHIRLPOOL WEE730H0DB0 "Arrived on site for range having error code F8-E0. Inspected unit and work. Performed diagnostics mode and verified fault code. Measured resistance on blower motor and found within range. Measured hall sensor for DC voltage and found none. Found failed hall sensor. Will need to replace blower motor assembly to repair. Removed failed fan assembly and installed new. Assembled unit and tested operation.
Near Austin, TX 78723
Leonardo
Job Details: 11/24/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for center burner not igniting. Test unit and found valve not turning removed valve and checked valve secured valve back and test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 11/24/2020
REFRIGERATOR MAYTAG MF12569YEM2 Arrived to inspect freezer section icing on the floor of the unit. Confirmed the complaint and found the drain was iced over. I used my steamer to defrost the unit. I also found loose sweet peas in the drain tube. After steaming the unit it now has a clear path to drain. Customer satisfied Job completed.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previously diagnosed parts. Upon further inspection we found dishwasher was not leaking since last service. Uninstalled old tracks and installed new tracks. Put upper rack back into unit and unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to inspect oven for flipping breaker during use, upon inspection found the breaker off, tested unit and spoke with Techline. Sr# 7729347221 units amp draw was normal, customer was instructed to replaced breaker. Complete"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/24/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site to replace LP kit. Found front left and right burners had different orifice from new kit. Test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for CSI oven has error code (F8E0). Ran diagnostics and got F8E0 (low fan speed). When I turned on the preheat I could hear the blower sounding as if it was losing voltage. Or, wasn’t spinning at a consistent speed. Removed blower and installed new blower and oven is heating as designed. Blower spinning consistently. Job completed."
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/24/2020
RANGE KITCHENAID KICU569XBL00 Arrived on site to diagnose a cooktop that is not registering pots and pans. Tested unit and found cooktop operating properly but pans being used have warped bottoms preventing proper contact with cooktop sensor. Advised homeowner on findings. No further repairs are needed at this time.
Near Austin, TX 78739
Kevin
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and inspected oven and found it is still operating properly, Took pictures of oven interior, job complete"
Near Del Valle, TX 78617
Jacob
Job Details: 11/24/2020
DRYER WHIRLPOOL WED8500DC Arrived onsite for unit making noise. Tested unit. Hear a thumping noise a little louder than usual. Found that a support roller was broken. Replaced support roller. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite and found unit operating with f7 error code. Advised customer on reset and best use and care for drying care. All checks good.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS51EC0HS "Arrived onsite for oven control panel not working. Upon arrival tested unit control panel. Panel was responsive. Customer is having issues when cooking and steam or condensation accumulates on the screen. Once clear, the panel resumes functionality. Recommended that customer use dry microfiber cloth to clean screen when this occurs. Unit is functioning properly. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying correctly. Upon arrival found unit dispenser not dispensing rinse aid. Found that unit was jammed in the back not allowing unit to dispenser to dispense rinse aid. I jammed dispenser and tested. Job Completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave for not heating after heating potatoes for 8 min, microwave worked correctly otherwise, ordering sensor and cooling fan to stop overheating. Office to reschedule ; ordrng 1 461967846741 (THERM) and 1 W11131760 (FAN )"
Near Jarrell, TX 76537
Kayman
Job Details: 11/24/2020
DRYER FRIGIDAIRE FAQE7001LW0 Arrived onsite for dryer not drying clothes all the way. Upon checking temps I found the high heat cycle would not go past 160F. I found that when in air dry no heat the unit was still heating indicating a shorted element or partially heated element. I am ordering the main control (137070890NH) and heating element (137114000) for repair. Requesting AUTHO. ; ordrng 1 137070890NH (CONTROL ) and 1 137114000 (heater)
Near Austin, TX 78759
David
Job Details: 11/24/2020
WASHER MAYTAG MHW5500FC0 "Arrived on site to install previously diagnosed parts to resolve valve not seating and leaking into unit. Replaced valve and retested. Unit is now working as designed, no water or gas leaks present. Call complete."
Near Austin, TX 78717
David S
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found the dishwasher missing the float assembly. I rigged the switch and found the washer operating as designed. I am ordering the float assembly.; ordrng 1 WPW10346525 (FLOAT ASSEMBLY )
Near Niederwald, TX 78640
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite for crisper drawer being broken. Looked at crisper drawer, saw were the drawer was broken. Replaced crisper drawer. No issues at this time. Job complete"
Near Austin, TX 78754
Scott
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site for dishwasher not heating . Ran diagnostics got 7-1 , 4-3. Upper spray arm not getting enough pressure . Ordering sump and motor ,and rail cap. also ordering sensor , heater if needed . No water leaks detected at time of service. Call to set return; ordrng 1 W10518394 (HEATER ) and 1 W11025157 (SUMP AND MOTOR ) and 1 W11084121 (SENSOR ) and 1 WPW10082861"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/24/2020
VENTHOOD WHIRLPOOL WVU37UC6FS1 Arrived on site for Vent hood has stopped working. Removed fan from vent hood and found screw was not secured above fan housing. Adjusted screw to allow fan to spin freely. Vent hood operating as designed. Job completed.
Near Austin, TX 78731
Kevin
Job Details: 11/24/2020
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site and inspected oven and found noise customer is describing is cooling fans running during operation explained that this is normal, I and sent it to CS. Also found both oven doors not not open all the way, the corners of the doors are making contact with The inside edge of the side rail. Pulled oven forward 2 inches and this stops. Cut out for oven is too tight and is compressing The sides into the doors. Took pictures. This is an installation issue, the cut out in the cabinet will need to be widened by an eighth of an inch on each side to correct the problem. Showed customer,reported to techline."
Near Jarrell, TX 76537
Kayman
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install previously diagnosed parts. I installed the ice maker and valve. Unit is working as designed at this time. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 11/24/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for dryer not working properly. I inspected the unit and work area. I tested the unit. I found the clutch in the motor not engaging. I was able to removed the blower wheel with a drill bit and chisel. I replaced both the motor and blower wheel. I reassembled the unit and retested it. I found the unit working as designed every time it was turned on. Job complete.; ordrng 1 FULLPAY (PART ORDERED NOT NEEDED)
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site to install previous diagnosed parts. Removed failed gearcase, belt, capacitor and cam. Installed new gearcase, cam, capacitor and belt that customer had on hand that was shipped to them from manufacturer. Performed calibration cycle. Ran diagnostics test and observed for water leaks, found all test passed. Ran manual test mode. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78758
Scott
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE515S0JS0
Near Bastrop, TX 78602
Andy
Job Details: 11/24/2020
REFRIGERATOR FRIGIDAIRE FGHN2868TF1 Arrived on site for refrigerator FC door closing issues. Tested and inspected unit and found all operations to be normal. Found door hitting on house cabinet. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78749
Luis
Job Details: 11/24/2020
REFRIGERATOR ADMIRAL LSD2615HEZ
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/24/2020
WASHER KENMORE 110.2600201 "Arrived on site for washer with prior service company diagnosis who stated a wire harness and actuator were needed. Per diagnostics mode and checked fault codes. Found fault code F1-E2 motor control fault and F7-E6 motor fault. Performed automatic test cycle and found lid latch would not lock. Performed manual test mode and found lid not locking. Ran water test cycle and found working. Will need to replace lid latch and need authorization for lid latch. Ohm’d out the motor and it tested good. May need actuator on return, but will need to install the lid latch to further test unit. Ordering motor if needed and lid latch for return visit. Need to call for parts and labor authorization. ; ordrng 1 W10404050 (LID LATCH ) and 1 W10836348 (DRIVE MOTOR)"
Near Lakeway, TX 78738
Brandon
Job Details: 11/24/2020
RANGE KITCHENAID KFDC558JSS00 "Arrived on site for customer complaint of unit having high flames on some burners, found burner caps were on wrong burner heads, I adjusted caps. Unit tested good."
Near Austin, TX 78704
Luis
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Ran diagnostics since box fan not running diagnosed unit will need a new ice box fan ; ordrng 1 W11407678 (ICE BOX FAN)
Near Killeen, TX 76549
Al
Job Details: 11/24/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator icing over in the floor of the freezer compartment. Verified the complaint and found a massive ice block obstructing the drain process. Steamed and removed the obstruction and verified the ice maker operation. Job completed.